Defection Detection : Measuring and Understanding the Predictive Accuracy of Customer Churn Models
A novel hybrid classification model of artificial neural networks and multiple linear regression models
Customer-Base Valuation in a Contractual Setting: The Perils of Ignoring Heterogeneity
Price-Based Global Market Segmentation for Services
Analysis of customer churn prediction in telecom industry using decision trees and logistic regression
An SVM based churn detector in prepaid mobile telephony