The Driving Forces of Customer Loyalty: A Study of Internet Service Providers in Hong Kong
Price , Quality , and Value : A Means-End Model
SERVQUAL : A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS)
An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers' Perspectives
Customer Loyalty : Toward an Integrated Conceptual Framework