E-Service Quality , E-Satisfaction and E-Loyalty of Online Shoppers in Business to Consumer Market ; Evidence form Malaysia
E-SATISFACTION AND E-LOYALTY OF CONSUMERS SHOPPING ONLINE
Consumers' Satisfaction With Online Information Quality: The Moderating Roles Of Consumer Decision-Making Style, Gender And Product Involvement
The Effect of E-Service Quality on E-Trust and E-Satisfaction as Key Factors Influencing Creation of E-Loyalty in E-Business Context : The Moderating Role of Situational Factors
Consumers ’ Trust in Electronic Commerce Transactions : The Role of Perceived Privacy and Perceived Security 1 Introduction
Factors influencing satisfaction and loyalty in online shopping: an integrated model