Measuring Service Quality : SERVQUAL vs . SERVPERF Scales
DOES RESTAURANT PERFORMANCE MEET CUSTOMERS ’ EXPECTATIONS ? AN ASSESSMENT OF RESTAURANT SERVICE QUALITY USING A MODIFIED DINESERV APPROACH
Assessment of Customer Satisfaction in a Five Star Hotel-A Case Study
Authentic leaders creating healthy work environments for nursing practice.
Perceptions of Service Quality in Jordanian Hotels
Impact of ambient odors on mall shoppers ’ emotions , cognition , and spending A test of competitive causal theories