Customer Satisfaction in the Hotel Industry : A Case Study from Sicily
HOTEL BRANDING STRATEGY : ITS RELATIONSHIP TO GUEST SATISFACTION AND ROOM REVENUE
Building Customer Value in the Hospitality Industry: Towards the Definition of a Customer-Centric Information System
Service quality , customer satisfaction , and customer value : A holistic perspective
ow does hotel pricing influence guest satisfaction by the moderating nfluence of room occupancy ? hiang
An Economic Analysis of the Tourism Industry-Implications of the Online Travel Intermediary