Director   The Program Manager oversees the coordination and administration of all aspects of the Centre�s Programs including planning, organising, staffing, leading, and controlling program activities Plan the Program
 Plans the delivery of the overall program and its activities in accordance with the mission and the goals of the organisation.
 Develops new initiatives to support the strategic direction of the organisation.
 Develops and implements long-term goals and objectives to achieve the successful outcome of the program.
 Develops an annual budget and operating plan to support the programs.
 Develops a program evaluation framework to assess the strengths of the program and to identify areas for improvement.
 Develops funding proposals for the program to ensure the continuous delivery of services.

Organise the Program
 Ensures that program activities operate within the policies and procedures of the organisation.
 Ensures that program activities comply with all relevant legislation and professional standards.
 Develop forms and records to document program activities.
 Oversees the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organisation.

Staff the Program
 In consultation with the Director, recruits, interviews and selects well-qualified program staff.
 Implements the human resources policies, procedures and practices of the organisation.
 Ensures that personnel files for the program are properly maintained and kept confidential.
 Establishes and implements a performance management process for all program staff.
 Ensures that all program staff receive an appropriate orientation to the organisation and the programs.

Lead the Program
 Ensures all staff members receive orientation and appropriate training in accordance with organisational standards.
 Supervises program staff by providing direction, input and feedback.
 Communicates with clients and other stakeholders to gain community support for the program and to solicit input to improve the program.
 Liaises with other managers to ensure effective and efficient program delivery.
 Coordinates the delivery of services among different program activities to increase effectiveness and efficiency.

Control the Program
 Writes reports on the program for management and for donors.
 Communicates with donors as outlined in donor agreements.
 Ensures that the program operates within the approved budget.
 Monitors and approves all budgeted program expenditures.
 Monitors cash flow projections and reports actual cash flow and variance to the Director on a regular basis (monthly/bimonthly).
 Manages all project funds according to established accounting policies and procedures.
 Provides required information to have invoices generated and submitted to funders according to the established timelines.
 Identifies and evaluates the risks associated with program activities and takes appropriate action to control the risks.
 Monitors the program activities on a regular basis and conducts an annual evaluation according to the program evaluation framework.
 Reports evaluation findings to the Director and recommends changes to enhance the program, as appropriate.

Working Conditions
 Program Managers usually work in an office environment but the mission of the organisation may sometimes take them to non-standard workplaces.
 Program Managers work a standard work week but may be required to work some evenings and weekends to monitor program work
      First degree in Development Studies or Social Sciences
 Master�s Degree in Development Studies or Social Sciences mandatory
    Demonstrate knowledge and practice of programme management
 Demonstrate experience in working in the civil society and understand the function in the broader political, social and economic environment. Behave Ethically: Understand ethical behaviour and business practices, and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organisation
 Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organisation.
 Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
 Creativity/Innovation: Develop new and unique ways to improve operations of the organisation and to create new opportunities.
 Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness.
 Lead: Positively influence others to achieve results that are in the best interest of the organisation.
 Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organisation.
 Organise: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
 Plan: Determine strategies to move the organisation forward, set goals, create and implement actions plans, and evaluate the process and results.
 Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


 Read, analyse and interpret legal and policy documentation.
 Identify relevant policy issues and to develop strategic approaches to programming.
 Provide strategic leadership to the organisation and objectively balance conflicting needs/interests of the organisation and exercise decisive leadership where necessary at programme level.
 Contribute to proper development and adherence of programme budgets, and supervise programme units in effective, accountable and transparent implementation and reporting of financial policies. 
 Manage a heavy workload, frequent travel, and irregular work hours.

  

Job evaluation subgrade: D