operations and support manager, business development officer x2, agency banking supervisor/administrator Develops and implements strategies for Agency Banking. To grow revenue by developing a strong extensive agents� network that facilitates payment of financial products and services in informal, unbanked, under banked and Diaspora markets 1. Provides leadership and vision to the organisation by assisting the bank MD, the Board and staff with the development of ZB Agency Banking Strategy (long range and annual plans), and with the implementation, evaluation and reporting of progress on the plans
2. Provides leadership and vision regarding overall financial health of ZB Agency        Banking -including overheads cost control, agents cash management, productivity and profitability
3. Oversees preparation of annual budget, regular variance statements and annual audit
4. Keeps abreast with developments in the financial services sector locally, regionally and internationally to ensure that the ZB Bank Agency Banking has a competitive edge
5. Demonstrates initiative and creativity evidenced by new product/services initiatives, business partnerships, brand prominance, agents onboarding and distribution network
6. Manages press developments and have oversight on content and distribution of marketing and publicity materials in consultation with the Head of Group Business Development
7. Manages compliance with all relevant legislation and the requirements of the regulatory authorities which include the Reserve Bank of Zimbabwe, ZIMRA , Powertel , ZETDC and biller partners etc
8. Manages and maintains high standards of business ethics and corporate governance practices
9. Manages total compliance with labour legislation
10. Maintains good public relations and a sound reputation for Agency Banking
11. Advises appropriate stakeholders on the performance and activities of Agency Banking
12. Demonstrates and provides leadership in Human Resource Management , through overseeing:
i. Recruitment and contracting of ZB Bank Agency Banking staff.
ii. Skills development, Talent retention and Succession planning.
iii. Industrial Relations and People Risk management.
iv. Performance Management and Compensation Management
13. Undertakes extensive and continuos research to come up with innovative and value adding products , services and channels to be offered through Agency Banking
14. Manages viability and profitabilty of Agency Banking
15. Leads and co-ordinates the aggressive Growth of Agency Banking locally , regionally and internationally
16. Leverages on ZBFH SBUs for the growth of Agency Banking products and Services 
 Report review
Meeting with immediate Supervisor- Bilateral
Technical Review meeting with IT,E Banking 
Monthly Report review
 Agency Banking Tracking template
Report Review
Monthly Report Review
District Managers Agents Banking Returns
Innovation Sessions
Business Development Schedules
  Submit Annual Plan and Budget 
 Submit quarterly Board paper 
 Submit monthly report 
 Submit monthly business development plans and updates and undertake monthly Agents visits 
 Submit monthly Agency Banking  evaluation and monitoring reports
 Submit monthly risk matrix
 Constantly assessing and analysing the business environment to identify opportunities, threats for Agency Banking, competitor benchmarking
 Identify, quantify, calculate and source resources needed to achieve the goals and objectives of agency banking and ultimately the ZB Bank overall strategies.
   MBA, First Degree in Business Management, Marketing/Sales, Finance,Banking  Exposure to IT/E Banking
 Leadership Courses 
 Studies in entreprenership, Informal banking sector, financial inclusion
 5 years  Must have solid strategic formulation skills 
 Must have effective problem - solving and mediation skills
 Must have solid market development skills
 Must have ability to multi - task and work and make decisions  in a fast - paced office setting
 Must have ability to cope with conflict, stress and crisis situations 
 Must have excellent, proven interpersonal, verbal and written communications skills
 Must have solid project management skills  
 Must have solid business acumen including ability to interpret financials 
 Must be innovative and creative
 Must be able to work with minimal supervision
 Must be results oriented
 Decides Agency Banking Strategic direction � the how, where and what
 Decides Agency Banking Targets and market position
 Decides Agency Banking revenue growth - pricing, business growth
 Decides on resources required to achieve Agency Banking objectives
 Decides agents� recruitment and biller partnership strategies 
 Decides on which agents, where and how to appoint full agencies for Agency banking
  Decides Agency Banking roll out and marketing program -locally, regionally and internationally
 Decides Agency Banking Key Performance Indicators
  Decides Stakeholder relationship Management- CRM with Agents,Compliancy
     with RBZ, Powertel, ZETDC,ZIMRA, Internal interdepartmental and inter SBU   relationship managment
  Ensuring Compliance to company policies and procedures 
 Ensuring compliance to RBZ , Powertel, ZETDC and ZIMRA 
 Ensuring compliance to partnership requirements 
 Checking the efficiency and effectiveness of the Agency Banking Plan
 Ensuring adequate resources required to achieve success
 How to be the dominant brand and player within the market
 Monitoring rate of on boarding of agents and profitability
 Ensuring and monitoring quality service delivery along the value chain and especially at Agents sites
 Learning from Agency Banking successes and analysing and learning from other Agency Banking players failures
 Managing extremely difficult agents 
 Managing Agency Banking operational efficiencies market perceptions
 Co-ordinating the various support services to ensure teamwork effectiveness and efficiency in Agency Banking operations


Job evaluation subgrade: D