Delivers cost effective, consistent and high quality business solutions for user needs To continually evaluate business processes and improve productivity Secondary accountability for business processes Manages delivery of the Bank's projects in the area of responsibility Enhances partnership between business, support functions and Information Service.Provides technological solutions to Business Processes, change management and implementation of solutions.Interprets business requirements vis-�-vis systems parameter setting and advice on incompatible conditions.Manages and supervise systems parameter settings.Manages and supervises Projects User Acceptance Tests.Reviews and approves systems change requests.Attends to new product development & system set-up requests from Business.Performs the analysis, design, implementation and maintenance of authorised changes to software, following established procedures for quality, configuration control, testing, documentation and security.Performs an on-going assessment of sufficiency of operational procedures and issues remedial procedures on an on-going basis.Conducts a parameter setting audit and re-certification for all products in close liaison with line Departments.Reviews pricing of all products and services and makes suitable adjustment recommendations on an on-going basis.Manages and analyses resolutions to system problems and monitoring optimisation of system performance.Originates corrective, adaptive and perfecting software changes to resolve system problems on supported Bank information systems which process data and must be operational at all times. Manages and analyses new requirements for system enhancements and advises the relevant authorities of the technical feasibility.Manages the Business Support team including staff development and ensuring that regular training is undertaken.Decides on technological solutions to business processes.Decides on system parameter change management and implementation of solutions.Decides when to recruit new member of staff.Decides on the allocation of budget resources.Decides on  job queue priority management.Decides when particular task should be completed in order to meet business deadlines.Decides when members of staff should go on vacation.Decides when to make branch visits.Decides when to work overtime to meet required deadlines.Benchmarks the concessions according to the standard set of Key Performance Indicators included in the Balance Scorecard, in order to evaluate the effectiveness of existing policies and procedures, initiate enhancements as identified. Decides when to improve a business process.Submit weekly reports .Preparing monthly data inetgrity analysis reports .Undertaking a system health check monthly.Undertakes staff training as and when required.Reviewing business processes and procedures.Plan staff leave days in relation to seasonal workloads.Plan on departmental projects for the current year and allocate resources and timelines. Undertaking Branch visits.Ensuring that workarounds are in place in case the core banking system is unavailable .Managing job queues by giving priotiy to urgent issues.Ensuring the availability of staff in critical exercises.Managing timelines by ensuring that jobs are completed in a reasonable amount of time.Managing system related anomalies on customer and internal accounts.Secondary accountability for business processes.Ensuring compliance to company policies and procedures.Managing difficult customers

Job evaluation subgrade: D