BenjaminSombi/jobevaluation huggingface dataset:
Operations Manager       Compliance Clerks, Entry Operator � Quotations and Chirundu Border Staff 
Monitors all customs related risk exposure of the organization and develops action plans to mitigate risk
 1. Manages and conducts follow ups on post clearance refunds. 
2. Monitors current customs regulations and updates various stakeholders on new developments.
3. Tracks all shipment cancellations. 
4. Tracks all outstanding RITs and RIBs
5. Evaluates all unassessed files. 
6. Designs and Implements compliance procedures. 
7. Responds to client enquiries and ensure that all client concerns are addressed. 
8. Compiles reports for compliance section. 
9. Assesses availability of adequate resources for compliance section. 
10. Monitors work in progress and ensures that all outstanding work is completed timeously. 
11. Ensures that customs appeals are made to relevant offices.
12. Ensures that bond renewal is done within the stipulated time
 Performance Management System  Operations Manager    Quarterly/Ad hoc 
Meetings  Operations Manager    Monthly/Ad hoc 
Report review Operations Manager    Monthly
Error reports Operations Manager    Ad hoc / As and when it occurs

 Physical checks  
Report review
Meetings
Performance management System
Error Reports
  Plans when to provide client updates. 
 Plans when to submit reports 
 Plans when to conduct stakeholder visits. 
 WIP planning.
   Diploma In Customs Procedures and Legislation or equivalent  Degree in Logistic/Supply Chain
 Degree/Diploma in Business Management or equivalent
 3 years  Knowledge of import legislation and processes.
 Extensive knowledge of local and international trading regulations. 
 Ability to work under pressure.
 Good planning skills. 
 Time management skills. 
 Analytical skills. 
 Proficiency in PC based software.

  Decides on granting off days to subordinates. 
 Decides on authorization of nominal expenses. 
 Decides on what to delegate to whom. 
 Decides when and how to appeal on various cases. 
 Decides on import compliance requirements as determined by legislation
  Deals with issues related to ZIMRA customs disputes. 
 Deals with clients� customs related appeals and writing convincing appeals to relevant offices.
 Managing subordinates� expectations, complaints and disputes.
 Optimizing available resources in order to meet team goals


Job evaluation subgrade: C
Operations Manager      Harare Coordinator, Customer Service Coordinator, Forbes Senior Coordinator, Customer Service Operator and Operator (Dairibord), Plumtree Operator Coordinates all the different sections of the operations department to ensure that they are cohesive and compliant to achieve the organisation�s objectives and thus enabling the Operations Manager to focus on strategic issues 1. Maintains customer relations
2. Resolves and attends to customer complaints
3. Visits corporate clients
4. Manages costs
5. Manages cash flow through monitoring of the ZIMRA account
6. Monitors operational risk including debtors
7. Evaluates performance of the departments of the department and establishes effective processes
8. Supervises, motivates and trains staff
 Debtors flagging
Report Review
Meetings
Performance Management System
Meetings
Error Reports
Work in Progress
 Report Review
Debtors flagging
Staff Feedback Meetings
Performance Management System
Physical Checks
Error Reports
Work in Progress
  Undertakes client visits
 Analyses debts aging report
 Analyses performance reports from supervisors
 Responds to customers/ staff queries
 Allocates tasks
   Degree  in Business Management or equivalent  Diploma in Shipping and Logistics or equivalent, Diploma in Customs Legislation and Procedures or equivalent 4 years  Data analysis skills
 Customer care skills
 Project management skills
 Information systems skills
 Knowledge of various logistics processes
 International trading regulations
 Time Management skills
 Good interpersonal skills
  Decides on the client retention strategies
 Decides on authorization for client duty operations
 Decides when and how much to top up duty pre-payment account
 Decides on how to improve performance and collaboration
 Decides on training and tool needs of the staff
 Decides on the job content and work allocations
  Managing Customer Complaints and Queries
 Managing Intra & Inter department discord
 Corrective action for non-conformance
 Optimising available resources to ensure achievement of goals


Job evaluation subgrade: C
Operations Controller  The incumbent shall be responsible for direct interface with clients in ensuring high quality service delivery is offered to each client and educating the client on the customs clearance process and requirements 1. Compiles pre-alert updates by tracking daily updates from the borders
2. Monitors duty quotations and verifying accuracy
3. Monitors document delivery
4. Manages client accounts to ensure no financial leakages are incurred
5. Conducts regular client visits 
6. Tracks of all shipments to ensure cargo is delivered on time
7. Communicates with stakeholders on the status of shipments 
8. Responds to customer enquiries and follows up on leads for potential clients
9. Performs reconciliation of client invoices 
 Performance Management System
Meetings 
Report review
Error reports
  Deals with difficult customers. 
 Ensures the team adheres to Speedlink disbursement policy.
 Ensures the team adheres to external regulatory compliance
  Plans when to conduct client visits. 
 Submits daily Zimra account funding schedule.
 Submits files for entry registration.
 Submits files for duty quotation
   2 A Levels  Diploma in Customs Legislation & Procedures or equivalent  3 years  Interpersonal skills 
 Communication skills
 Time management skills 
 Analytical skills 
  Decides on issuing loading authority on consignment once fully processed proof of payment by bank internal transfer is received.
 Decides on payment for release fees
  Deals with difficult customers. 
 Ensures the team adheres to Speedlink disbursement policy.
 Ensures the team adheres to external regulatory compliance


Job evaluation subgrade: C
Operations Controller     Imports Clerk, Operators and Cargo Handlers  Monitors and controls shipments clearing and delivery process through all the ZIMRA ports of entry and to ensure the smooth movement of imports cargo through the various customs ports of entry 1. Tracks all shipments and ensures that deliveries are made within agreed timeframes. 
2. Communication with all stakeholders. 
3. Ensures that all customs clearance procedures are adhered to. 
4. Responds to client enquiries and drafts quotations. 
5. Delivers documentation for shipments to the relevant authorities. 
6. Coordinating with border posts and clients to ensure that all shipments are cleared expeditiously. 
7. Performs periodic reconciliation of client�s invoices
 Report Review 
Meetings 
Performance Management System
Error Reports
 Report Review 
Meetings 
Performance Management System
Error Reports
  Plans when to provide client updates. 
 Plans when to conduct duty authorizations on consignments. 
 Plans when to review forms for accuracy. 
 Plans when to make deliveries 
 Plans when to conduct stakeholder visits. 
   2 A Levels  Diploma In Customs Procedures and Legislation 

 3 years  Knowledge of various air, road and ocean transport logistics processes.
 Extensive knowledge of local and international trading regulations. 
 Proficiency in Word, Excel, email and various PC based software.
 Good interpersonal skills. 
 Time management skills. 
 Analytical skills. 
  Decides on when to quote clients. 
 Decides on which tariff to use when clearing a shipment. 
 Decides on when to communicate with borders and clients. 
 Decides when to submit documents into customs. 
 Decides when to authorize loading of shipments. 
 Decides when to authorize duty disbursement to ZIMRA. 
 Decides when to deliver cargo
  Attends to ZIMRA queries. 
 Attends to client queries and deals with unsatisfied clients. 
 Ensuring compliance to Speedlink cargo policies and procedures


Job evaluation subgrade: C
Sales and Marketing Manager Front Office/Sales Administrator Contributes in the implementation of marketing strategies, supporting the marketing manager in overseeing the department�s operations as well as organising and attending marketing activities or events to raise brand awareness 1. Conducts visits and calls to existing customers
2. Attends to customer queries and complaints
3. Prepares tender documents and supplier registrations
4. Prepares monthly sales and marketing report
5. Puts media (banners) at events
6. Coordinates first 2 or 3 shipments for new customers
7. Checks or reads newspapers daily for tenders, supplier registrations and business news
8. Sends circular to clients when ZIMRA system is down, new or changes in procedure at Ministry
 Tender documents
Monthly Sales and Marketing Report
Supplier Registration
Customer visit schedule
Performance Mgt. System
Error Reports
 Tender documents
Supplier registrations
Meetings
Monthly customer care calls
Complaints & compliments register
Performance Mgt. System
Error Reports
  Checks daily on which Tenders or supplier Registrations are within 7 days from due date.
 Prepare weekly list of visits to New & existing Customers.
 Prepare monthly schedule of Customer care calls.
 Prepare monthly schedule of lost Customers to be re-engaged.
 Prepare monthly schedule of contracts to be reviewed
   Diploma in Marketing  3 years  Self-motivated 
 Organised
 Self-starter 
 Ability to handle pressure 
 Time management 
 Excellent communicator 
 Good product knowledge 
 Good negotiating skills 
 Excellent verbal and written skills 
 Good public speaker 
 Good presentation skills 
 Comfortable with technology
  Decides when to check and respond to emails (internal and external).
 Decides when to call or visit existing Customers.
 Decides on which lost Customers to engage
  Managing difficult customers.
 Ensuring compliance to Speedlink Cargo policies and procedures.
 Liaising with newspaper distributors regarding undelivered papers.
 Liaising with Operations regarding shipment update delays or incorrect shipment updates to Customers.
 Liaising with Finance regarding invoicing delays thereby affecting costing by clients.
 Liaising with Operations regarding outstanding original documents


Job evaluation subgrade: C
Chief Executive Officer  Pickers, Casual Labourers Tracks shipments, oversees inventory audits and maintains reports of purchases and pricing Ensures that all stock is of right quality and is being rotated. Conducts stock taking prevent overstocking and running out-of-stock Places orders to replenish stock as needed. Oversees storage of products and monitors freezer temperatures. Coordinates regular inventory audits. Reviews products� quality (status upon delivery and storage conditions). Maintains updated inventory records (including daily shipments). Trains department subordinates. Manages departmental budgets. Reports review,Target review,Sock variance report Meetings,Random spot checks,Stock card review Receiving and loading plans staff times,Plans on picking bays,preparing stock variance report,Preparing GVR for all reports,Casual payment schedules  Diploma in Accounting, Degree in Accounting  CILT,CIPS 3 years Ability to plan,Ability to work under pressure,Produce stock variance report,Man management skills,Be able to work under minimal supervision ,Must be able to relate well with others,Must have good communication skills  Decides on stock rotation ,Decides on pickers and loaders finishing time Manages driver complains about loads,Manages loaders and pickers grievances,Ensuring compliance to loading and receiving procedures,Ensuring compliance to stock rotation policies

Job evaluation subgrade: C
Outreach Coordinator   Counsel clients and provide advice for family planning, sexually transmitted infections, HIV & AIDS and other SRH services; perform surgical procedures in both the Centre and at community outreach sites (including BTLs, MSVs, implant insertion/removal); weighing and immunisation; treat STIs and minor ailments; prescribe and dispense drugs; undertake rapid HIV counselling & testing,Provide technical training to newly recruited Clinical Officers and assess for competency; monitor
to ensure clinical protocols are adhered to by all service providers; take necessary steps to ensure that the highest standards of reproductive health and family planning services are achieved, as laid down in the Marie Stopes Partnership and Clinical Standards Manual; practice high standards of infection prevention at all timesIn line with PSZ standards, provide care to all clients which is: Consistent, Reliable, Courteous,Value for money, Prompt and Excellent, as perceived and judged by the customers; provide �vocal local�, a MSI conversation technique used to relax clients during procedures,Routinely maintain accurate records of all procedures and produce reports as necessary,Together with the other members of the team, contribute to ensuring that VSC is cost effectively
managed and help generate additional clients, retain existing clients and �cross-sell� PSZ services;
liaise with Community Outreach programme and the CBDs; support and take part in promotional
events,Proper counselling of clients, being responsive to client needs, and recognizing potential medical
problems and deal with them or refer them as appropriate.Arranging for data collection and evaluation of services,Proper use of medical equipment and supplies and for notifying the Outreach Coordinator ofrepairs, maintenance or replacements of equipment and instruments.Provide cover for other team members in their absence; any other duties as assigned by the
Outreach Coordinator.     Diploma in Clinical Medicine  Registered with the Medical or Nursing Council of Zimbabwe,Certificate or Training in sexual and reproductive health services, 3-5 years Extensive knowledge of modern family planning practices and procedures.Thorough knowledge of the use and effects of various medical drugs. General knowledge of obstetrics and gynaecology,Pro Choice. Motivated personally and professionally to develop; willingness to travel as requested.Team leadership,Strong commitment to the mission of PSZ  

Job evaluation subgrade: C
Maintance officer  Assists in the smooth running of all work stations through carrying out of planned and unplanned installation and maintenance of all electrical systems Carries out electrical installations in new or expanded projects;Installs, maintains and calibrates fuel pumps;Maintains the generator;Monitors electrical equipment stock;Ensures high electrical safety standards are kept, this involves repairing and maintaining all electrical items;Ensures all job cards received are completed by end of day/shift/assignment;Install generators and maintains and services such;Carry out planned maintenance on all workstations Through job cards Facilitator/work leader � Provide training and programme guidance. Responsible for coaching, technical assistance and monitoring work flow and quality. Does not select or discipline employees    A minimum five Ordinary level passes including Mathematics and English;A Trade Measures License is an added advantage.  National Certificate in Electrical Engineering;Class 1 Electrician; 1-2 years Must be multi-skilled with proven electrical and mechanical knowledge AND basic plumbing, painting, glazing and scheming skills;Must be able to interpret drawings;Must be a self-starter and must be able to work with minimal or no supervision. Fixing machines/ repairing machines; Method to of work to be used; Modify methods of operation. Replacement of machinery, Maintenance work which requires work station to be shut down. Machines might not be working properly or are absolutely not functioning well;Electrical short circuits;Faulty nozzles, meters, pumping units and switching gears;Dispenser might be under or overthrowing.

Job evaluation subgrade: C
Maintenance Officer   Assists in the smooth running of all work stations through carrying out of planned and unplanned installation and maintenance of all mechanical infrastructure Ensure that all mechanical machinery are in good working condition;Train service station workforce on machinery usage;Liaise with government�s trade measures department on annual calibration program;Carry out assessments at various Petrotrade prospective dealer site and subsequent installation of mechanical equipment;Provide the maintenance officer with data in relation to stock control of spares and material;Ensuring the SHE regulations are adhered to by all Petrotrade service stations and dealer sites by ensuring a leak and spillage free infrastructure;Testing and inspection of machinery in the workshop prior to installation at various sites;Recommend mechanical equipment modification;Investigate and fixes faulty mechanical systems,Conduct planned and unplanned mechanical maintenance according to annual or recommended plan or job cards received from the maintenance office;Identify training needs of the mechanical team and service station staff Fault Report,Through job cards,Assessment Reports Facilitator/work leader � Provide training and programme guidance. Responsible for coaching, technical assistance and monitoring work flow and quality. Does not select or discipline employees   A minimum five Ordinary level passes including Mathematics and English,National Certificate in Mechanical Engineering Skilled Worker Class 1 in Fitting and Turning; A Trade Measures License is an added advantage 1-2 years Must be multi-skilled, applicants with proven electrical and plumbing knowledge have a greater advantage;Must be proficient in hydraulics and numetics;Must be able to interpret mechanical drawings;Must be proficient in trouble-shooting and solving problems;Must be able to work under pressure;Must be willing to work with hazardous substances;Must be able to work with minimal or no supervision Trouble shooting faults in the field;How to properly conduct maintenance work;Precautions to take to ensure an accident free environment;Commissioning and handing over of the repaired machinery.Purchase of Capital goods;Implementation of training requirements Encountering problems for which you have no working knowledge;Frequent communication breakdown

Job evaluation subgrade: C
Operations Manager   Customer Acquisition and management of team.
2. Marketing and Sales of products and services to ensure transactions.
3. Management of human capital (leave days approvals, job appraisals) 
4. Assist with first level technical support. 
5.  Responding to escalated customer inquiries and concerns.
6. Administration management of CAT activities.
 Customer Acquisition and management of team  Sign up new clients.
Meet targets set for new sign ups.
Onboard customers by following correct compliance procedures.
Marketing and Sales of products and services. Give new clients all product and service information.
Encourage new clients to load funds onto their wallet.
Encourage clients to transact and try out the service.
Human Capital Management (CATS)
 Training and job appraisals (CATS)
Staffing management plan and rostering.
Motivational and staff development activities.
Assist with first level technical support. First level support for all technical issues. 
Escalate and Liaise with the IT department to troubleshoot technical challenges and issues.
Responding to escalated customer inquiries and concerns. Handle customer escalations and queries.
Send queries to the relevant business units.
Administration management of CAT activities. Manage all administrative paperwork for CAT activities.
Manage all resources and equipment for CATS activities.
Responsible for planning and logistics of all CATS activities.

     Degree in Relevant Field  2 years MS Office Skills
Writing and Verbal Communication Skills
Numerical Skills,Strategic Responsibility
Problem Solving
Decision Making
Communication
Innovation
Specific by job families (min 3 � max 5) *
     Coaching and Training 

     Client Acquisitions 

     Monitoring Compliance 

     

     

Attitude 
Integrity
Orientation to internal and external client
Commitment to organization objectives
Positive and dynamic attitude
Specific for Managers and other supervision levels *
Operate independantly 
Very high levels of energy

  

Job evaluation subgrade: C
Operations Manger   Oversight and management of departmental administration.
 Oversight and management of departmental data.
 Oversight and management of World Remit. 
 Drafting of Standard operating procedures and processes
 Oversight and management of departmental administration
 Ensuring that all department documentation (KYC, receipts, merchant letters) is put in place in an orderly and well structure manner.
National Tickets Administration.
Ensuring Cloud Storage for documentation within the department.
Effecting CBZ Insurance Pay-outs.

Standard Operating Procedures and Processes
 Drafting and implementation of standard operating processes within the operations department
Process mapping for operating procedures.
Analysing standard procedures (Identifying strengths and weaknesses).


World Remit Support, reconciliations and Query handling
 Receiving, investigating and providing solutions to customer queries.
Preparing Daily and Monthly World Remit Returns. 
Liaising with IT department& World Remit to sort out challenges.



Data management Assisting with data collection, processing and management within the department.
       2 years MS Office Skills
Writing and Verbal Communication Skills
Numerical Skills
Relevant Business Process Knowledge,Strategic Responsibility
Problem Solving
Decision Making
Communication
Innovation,Integrity
Orientation to internal and external client
Commitment to organization objectives
Positive and dynamic attitude
Specific for Managers and other supervision levels *
Operate independantly 
Very high levels of energy


  

Job evaluation subgrade: C
Operations Manager   . Implementation and execution of operations projects and initiatives.
2. Oversight and management of kiosk renovations in Pick n Pay.
3. Performing general operational duties and tasks to ensure maximum efficiency across the organisation.
4. Developing and building business relationships with Pick n pay store managers
 
Procurement and logistics management for kiosk renovation materials. To ensure that suppliers deliver materials and all the necessary groundwork is in place and in time before renovations commence.
TM/PnP kiosk renovations management To ensure all stakeholders are informed beforehand about kiosk renovations. 
To ensure that kiosk renovations are completed according to the stipulated standards. 
Ensure arrangements are made to keep the kiosk 
Operational.

Project planning, management and execution of operations projects and initiatives. To ensure that project plans are created.
Necessary planning is in place for all projects i.e. timelines and resources.
Ensure groundwork is carried out.
Ensure projects are carried out and completed. 
Execution of general operational duties and tasks.  Sourcing and purchasing of resources to complete tasks.
Communication and Relationship building with stakeholders.
Ensure implementation and execution of operational duties and tasks to completion.
Build business relationships with Store managers Perform site visits at kiosks.
Listen to store manager concerns and act upon them accordingly.
Ensure strong relationships are built between Mycash and Tm/PnP store managers. 
       2 years MS Office Skills
Writing and Verbal Communication Skills
Numerical Skills
Relevant Business Process KnowledgeStrategic Responsibility
Problem Solving
Decision Making
Communication
Innovation,Integrity
Orientation to internal and external client
Commitment to organization objectives
Positive and dynamic attitude
Specific for Managers and other supervision levels *
Operate independantly 
Very high levels of energy


  

Job evaluation subgrade: C