Group Chief Executive Officer  Manager � Group Marketing and Corporate Communications, Manager � Group Administration, Chief Risk Officer, Manager Security Services, Manager � Group Administration and Property Services Leads the Group Corporate Services division. This includes Group Marketing and Corporate Communications, Group Administration, Risk, Security Services and Property Services. Ensures departments under his/ her portfolio contribute the success of the Groups business strategy 1. Leads and accounts for the marketing function to the Group Board Marketing Committee.
2. Presents periodic (quarterly) reports for the marketing function to Board members.
3. Assesses overall marketing function performance, prepares reports and presents the same to the Board as may be required.
4. Manages all aspects of planned and unplanned publicity campaigns and public relations activities.
5. Manages special projects and ensures that they are delivered at the agreed cost, time and performance standards.
6. Identifies revenue generating opportunities for the Group, performs feasibility studies and makes recommendations for adoption and implementation to the Group Chief Executive Officer.
7. Identifies suitable land, performs feasibility studies and makes a recommendation whether or not to purchase the land. 
8. Oversees the development of land banks owned by the Group and ensures that the Group�s property development projects are profitable.
9. Ensures that infrastructural development programs are executed in-line with the business strategy.
10. Ensures that policies and procedures to cover governance and risk are formulated.
11. Ensures compliance to all group policies and procedures covering cover governance and risk.
12. Accounts to the Board on all matters of governance and risk for the Group, its divisions and business units.
13. Consolidates, develops and manages the budget for the Group Corporate Services Division.
14. Chairs the Pricing Committee of the bank and ensures the constant monitoring, review and assessment of product pricing. 
15. Oversees the Group�s administration function, this includes, facilities management, fleet management, service contracts, office equipment, consumables and technology.
16. Ensures that the department is appropriately staffed with persons and skills at the right level.
17. Manages staff performance and expedites performance improvement programs/ training where deficiencies are noted.
18. Develops and implements a succession planning program for the Group Corporate Services Division.
19. Ensures staff discipline within department.
 Performance appraisal
Inspections
Audits 
Audits
Audits
Meetings
Reports
Reports
Budget performance 
 Phone calls, emails 
Report Review
Performance Review
Meeting
  Prepares Board packs and presentations.
 Develops and implements tactical plans to ensure smooth operation of strategic areas.
 Consolidates and develops and implements budgets for the Group Corporate Services Division.
 Develops and implements manpower plans for the department
   Minimum B.Com Accounting, Business Studies or B.Soc.Sc Economic Degree or equivalent, A holder of a post graduate degree such as MBA, MSc. Economics or equivalent is required, Doctorate in Economic, Business Management or equivalen  Professional qualification such as full IOBZ, ZCTA, CFA, CIS, CIMA or ACCA is required, IPMZ Diploma 8 years  Must have experience in corporate governance and risk management;
 Must have a thorough understanding of market trends and related dynamics and be able to advice management accordingly;
 Must be able to formulate and implement viable business development and marketing strategies;
 Must have proven experience in carrying out negotiations at high levels, facilitating such meetings and preparing concise reports;
 Ability to analyse and deal with complex banking issues is needed;
 Must have proven budget formulation and budget control skills;
 Must have a proven track record and competence in project proposal formulation, management and implementation at a senior level;
 Must be an innovative and business oriented person with a thorough grounding in business management and dynamics;
 Must have proven team leadership skills;
 Must be highly organised and able to lead different work team simultaneously;
 Must be able to coach and mentor employees;
 Experience in business improvement or process implementation is required;
 Knowledge of HR and employee relations is a must;
 Conflict handling and negotiation skills are a must;
 Computer literacy (MS Office, MS Project) is essential amongst others
  Decides on pricing of products and services.
 Decides on how to craft media responses.
 Decides on the strategy to be employed by the Division to support SBU�s.
 Decides on appropriate policies and procedures to implement in the Group Corporate Services Division.
 Decides on issues pertaining to staff recruitment, deployment and dismissal
  Custodian of company complaints handling policy
 Managing reputational risks
 Addressing supplier related challenges
 Implementing Group risk policy
 Managing costs;
 Ensuring compliance to company policy and regulatory requirements;
 This job coordinates data supply from departments/ functions that do report to this position. This often results in a delay of supply of information that is critical for meeting the KPI�s of this job


Job evaluation subgrade: F