Group Operations Manager   IT Computer Operators  To ensure availability of banking systems and minimise system down time. 1. Implements changes on BFEQ programs and applies external journals
2. Manages day-to-day activities, analysing statistics and reading, writing reports, and extracts reports.
3. Ensures all systems have backup/restore procedures and DRP systems readily available and ensure backed up data can be restored.
4. Plans for DRP simulations, Coordinates BCP testing and simulation.
5. Creates and administers business continuity and recovery plans and procedures for IT systems across the group.
6. Ensures all incidents that affect operations are recorded in the incidents book, a clear solution is outlined and the people involved are logged.
7. Draws up  shift roster for computer room operators
8. Administers and monitors all group systems daily. 
9. Develops operations and DRP procedures manual.
10. Prepares reports and ensures optimal performance of systems
11. Escalates issues to other responsible managers i.e. challenges or events which affect system availability.
12. Ensures that steel doors leading to the computer room are kept closed and opened with a tag (that there is security to the computer room).
13. Comes up with leave schedule for operators.
14. Monitors and runs various processes that manipulate the input end of day and the updates on the P740 back office system.
15. Ensures that all financial and non-financial transactions used by the bank are up to date and available to users during business hours.
 Reports
Desk visits
Update meetings
Department meeting
Review logs
 Reports
Update meetings
Review logs
Desk visits
Review log book
  Submit weekly report on Computer room and DRP status 
 Prepare a daily operators shift roster 
 Monthly restores and monthly archive reports 
 Prepare a daily operators shift roaster 
 Prepare for DRP simulation and restore procedures 
 Analyse project plan 
 Prepare file reorganisation plan and procedure
 Review outstanding calls 
   BSC in Information systems or Computer science, Master�s in Business Administration (MBA) or MSc Computer science  Certificate in Disaster Recovery proceses 
 Certificate in Business Continuity processes
 ITIL Service management 
 6 years  Must be able to do light RPGLE programming and reports development 
 Must be able to do SQL query writing 
 Must be able to manage DB2 database 
 Must have good judgment and decision making skills - considering the relative costs and benefits of potential actions to choose the most appropriate one 
 Must be a certified Business Continuity Professional
 Must have query handling skills
  Decides on when to implement changes to the system and who should execute amongst the subordinates.
 Decides on appropriate time to implement changes to the system according to the priority list.
 Decides on shifts combinations depending on the shift conditions.
 Decides on strategies to ensure smooth execution of operations activities according to the expectations.
 Decides on delays requested by the branches and any window to process their work late or outside stipulated times.
 Decides on whether to recycle or to be overwrite backup tapes. 
 Decides on whether to escalate or ignore the errors that operators encounter during end of day processes.
 Decides on resources who should go on leave and take off days i.e. leave plans. 
 Decides when to update operations procedure manual.
 Decides on allocation of resources to DR site.
 Decides on escallation time of incidence
  Ensure everyone accessing IDC log is logged on the log book 
 Ensure operators log all incidents in the incidents book 
 Ensure all challenges, delays and problems are escalated within the expected times 
 Communicate updates and position of systems effectively to all responsible managers when necesary 
 Meet customer needs and exceed their expectations 
 Manage external customers and service providers 


Job evaluation subgrade: D