General Manager Marketing Officers, Sales Administrator and Marketing Consultant To ensure the sales and marketing service is efficiently and effectively delivered in line with business plan expectations and that the service continuously improves to meet best practice and customer expectations 1. Facilitates revenue generation.
2. Champions customer relationship management.
3. Generates and manages customer contracts.
4. Conducts market research.
5. Grows market share by acquiring new customers.
6. Retains existing clients and ensures that they are well serviced and catered for.
7. Maintains and develops organisational image.
8. Develops the appropriate internal and external communication strategies.
9. Conducts customer satisfaction survey.
10. Reviews the current rates and updates the tariff sheet.
11. Manages employee performance.

 Sales report
Sales meeting
Exco Meetings
Project meetings
Joint Performance Management (JPM)
 Monthly sales report
Informal discussion
Sales visit planner
Joint performance management
Sales visit planner
  Submits monthly sales reports to the GM and Directors.
 Generates a schedule of client visits to be made for the week / month.
 Plans for sponsorship and promotional events such as the Zimbabwe Open Golf Tournament, Zimbabwe International Trade Fair, Mine Entra, Harare Agricultural Show.
 Plans for preparation and disbursement of customer year end gifts.
 Plans for procurement of promotional material as well as the artwork.
 Plans for market research, competitor analysis and customer care calls.

   Bachelor of Science in Marketing 
 BBA Degree in Marketing
  Institute of Marketing Management (IMM) Degree or Diploma 5 years  Must have a thorough understanding of market trends and related dynamics and be able to advice management accordingly;
 Must be able to formulate and implement viable sales and marketing strategies;
 Must have proven experience in carrying out negotiations at high levels, facilitating such meetings and preparing concise reports;
 Must have proven budget formulation and budget control skills;
 Must have a proven track record and competence in project proposal formulation, management and implementation at a senior level;
 Must be an innovative and business oriented person with a thorough grounding in business management and dynamics;
 Must have proven team leadership skills;
 Must be highly organized and able to lead different work team simultaneously;
 Must be able to coach and mentor employees;
 Experience in business improvement or process implementation is required;
 Knowledge of HR and employee relations is a must;
 Conflict handling and negotiation skills are a must;
 Computer literacy (MS Office, MS Project) is essential amongst others.
  Decides on the customer relationship strategy to use for different customers.
 Decides when to undertake a customer satisfaction survey.
 Decides on the type of media to use for a particular promotion.
 Decides on which rates to charge for a particular service.
 Decides on which target market to approach.
 Decides on which industry activity / function to participate in.
 Decides on which marketing strategy to use in a given market segment.
 Decides on the frequency of sales visits and sales calls
  Managing difficult customers.
 Solving customer complaints regarding poor service delivery.
 Solving disputes with regards to rates charged.
 Ensuring compliance to the Quality Management System (QMS).
 Handling rate queries with service providers e.g. shipping lines, transporters etc.
 Inter - departmental challenges.


Job evaluation subgrade: D