Technical Operations Manager  Design and Install Systems
 Design, monitor, upgrade and install updated network systems
 Maintain system efficiency
 Make recommendations for future upgrades
 Maintain network and system security
 Analyse and support computer and system issues
 Evaluate and modify system performance
 Maintain integrity of the network
 Assign routing protocols
 Assign configuration, authentication and authorization of directory services
 Ensure records of system downtime and equipment inventory are properly maintained
 Work with vendors to support activities
 Develop and monitor new systems and application implementation plans, custom scripts and testing procedures to ensure operational reliability
 Train information technology staff how to use new software and hardware that is developed or acquired
 Install, modify and maintain systems and utility software on server computer systems
 Develop systems and procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse
 Develop programs, procedures and documentation for backup and restoration of operating systems and applications
 Develop tools, procedures and training sessions for staff
2. Set up and Maintain Information Technology Systems
 Set up, install, configure, test, train, monitor and troubleshoot new hardware and software
 Provide technical support to users on the systems and with software and hardware
 Develop, implement and maintain forms, reports and queries
 Recommend improvements to system
 Ensure reliability and efficiency of backup systems, website, e-mail and documents
 Monitor and take measures to protect and improve integrity of data
 Complete updates to software and systems
 Monitor and take measures to protect and improve integrity of data
 Complete updates to software and systems
 Conduct annual inspections and cleaning of hardware
 Troubleshoot hardware and software issues
 Set up email for users

3. Set Up and Maintain Telecommunication Systems
 Set up, install and configure telecommunication systems
 Provide advice and technical support to users of the system
 Assist with teleconferencing, message centre and other communication systems
4. Set Up and Maintain Security Systems
 Set up, install and configure centralized antivirus systems
 Carry out Malware intrusion checks
5. Set up and Maintain Help Desk Systems
 Set up, install and configure help desk systems
 Assist with resolution of help-desk tickets
6. Set up and Maintain Database Systems
 Set up, install and configure database systems
 Assist with formulation of SQL scripts
 Assist with running of SQL scripts
 Design and Install Systems  Ensure that the networks of the organisation are running at optimal efficiency at all times. Ensure all server maintenance is carried out timeously, and servers remain up to date.
Set up and Maintain Information Technology Systems  Ensure that hardware and software across all business units within the organisation is maintained and functions at optimal efficiency, ensuring all backups, upgrades and maintenance duties are carried out timeously.

Set Up and Maintain Telecommunication Systems  Ensure that telecommunications hardware and software across all business units within the organisation is maintained.
Set Up and Maintain Security Systems Ensure that all Servers, networks and end user devices adhere to organisational policies on security.
Set up and Maintain Help Desk Systems Ensure that end user support functions are available at all times and assist with resolution of end user queries raised through the ticketing systems.
Set up and Maintain Database Systems Ensure that all database administration functions are carried out.
Ensure that SQL scripts required are developed and run when necessary.
     Degree in Computer Science / Information Systems or related  3 years MS Office Skills
Writing and Verbal Communication Skills,Strategic Responsibility
Problem Solving
Decision Making
Communication
Innovation
Ability to work with confidential and sensitive information
Ability to meet deadlines and work flexible hours
Ability to manage multiple priorities and work in a fast-paced environment
Specific by job families (min 3 � max 5) *
Windows Operating Systems
Linux Operating Systems
ACI Worldwide Postilion
Networking
Databases
Attitude 
Integrity
Orientation to internal and external client
Commitment to organization objectives
Positive and dynamic attitude
Specific for Managers and other supervision levels *
Operate independantly 
Very high levels of energy

Numerical Skills
  

Job evaluation subgrade: C