Undertakes strategic planning, develops and implements strategies for the growth of Agency Banking. Grows revenue by developing a strong, extensive agents� network that facilitates payment of financial products and services in informal, unbanked, under banked and Diaspora markets. Provides leadership and vision to the organization by assisting the MD Bank, Head Retail and staff  with the development of ZB Agency Banking Strategy  (long range and annual plans), and with the implementation, evaluation and  reporting of progress on the plans. Specifically, provides leadership and vision in overseeing the operations of all ZB Bank Agents whilst leveraging on Group Marketing and Corporate Communications, Retail Banking particularly Electronic Banking Unit, Group Operations, Group IT and Corporate Banking. Provides leadership and vision regarding overall financial health of ZB Agency        Banking -including overheads cost control, agents� cash management, productivity and profitability. Oversees preparation of annual budget, regular variance statements and annual audit. Keeps abreast with developments in the financial services sector locally, regionally and internationally to ensure that the ZB Bank Agency Banking has a competitive edge. Demonstrates initiative and creativity evidenced by new product/services initiatives, business partnerships, brand prominance, agents onboarding and distribution network. Manages press developments and has oversight on content and distribution of marketing and publicity materials in consultation with the Head of Group Marketing and Corporate Communications. Manages compliance with all relevant legislation and the requirements of the regulatory authorities which include the Reserve Bank of Zimbabwe, Powertel , ZETDC and biller partners etc. Manages and maintains high standards of business ethics and corporate governance practices. Manages total compliance with labour legislation. Maintains good public relations and a sound reputation for Agency Banking. Advises appropriate stakeholders on the performance and activities of Agency Banking. Demonstrates and provides leadership in Human Resource Management , through overseeing: Recruitment and contracting of ZB Bank Agency Banking staff. Skills development, Talent retention and Succession planning. Industrial Relations and People Risk management. Performance Management and Compensation Management. Undertakes extensive and continuous research to come up with innovative and value adding products , services and channels to be offered through Agency Banking. Manages viability and profitabilty of Agency Banking. Leads and co-ordinates the aggressive Growth of Agency Banking locally, regionally and internationally. Leverages on ZBFH SBUs for the growth of Agency Banking products and Services. Signing of Agency Banking Contracts as directed by the MD under the Power of Attorney. Decides on Agency Banking Strategic direction � the how, where and what. Decides on Agency Banking Targets and market position. Decides on Agency Banking revenue growth- pricing , business growth. Decides on resources required to achieve Agency Banking objectives. Decides  on agents� recruitment and biller partnership strategies. Decides on the profile for agents and where & how to appoint full agencies for Agency banking. Decides on Agency Banking roll out and marketing program - locally, regionally and internationally. Decides on Agency Banking Key Performance Indicators. Decides on Stakeholder relationship Management- CRM with Agents, Compliance with RBZ, Powertel, ZETDC, Internal interdepartmental and inter SBU relationship management. Submit Annual Plan and Budget. Submit quarterly Board paper. Submit monthly report. Submit monthly business development plans, update and undertake monthly Agents� visits. Submit monthly Agency Banking  evaluation and monitoring reports. Submit monthly returns to Powertel/ZETDC. Submit monthly risk matrix. Constantly assessing and analyzing the business environment to identify opportunities, threats for Agency Banking, competitor benchmarking. Identify, quantify, calculate and source resources needed to achieve the goals and objectives of agency banking and ultimately the ZB Bank overall strategies. 

Job evaluation subgrade: D