Group Chief Executive  Chauffeur, Chef, Waiters  Manages the Group Chief Executive's office through offering secretarial services, coordinating functions and activities, including supervision of the Executive canteen, chauffeur and messenger services in order for the Group Chief to focus and achieve his responsibilities and mandate 1. Manages the Group Chief Executive Officer's electronic diary for individual appointments, business meetings and board meetings.
2. Receives and makes telephone calls for the Group Chief Executive Officer, takes down and conveys messages and where necessary refers the calls to the relevant divisions/departments.
3. Receives, analyses, replies and reroutes incoming mail including e.mails, to the Group Chief Executive and other appropriate divisisions or departments. Despatches outgoing mail to clients and other divisions or departments.
4. Administers and manages the office, overseeing the general cleanliness and orderliness, maintaining and ensuring that the Group Chief Executive's office image and dignity is preserved at the best standard conducive and consistant with a professional business atmosphere.
5. Makes local, regional, international travel and hotel arrangements for the Group Chief Executive Officer and draws up itenerary according to business and personal requirements.
6. Liaises and co-ordinates the Group Strategic Business Units efforts in the compilation and submission of any returns, reports,surveys, or proposals required from the Group Chief Executive's Office by regulators, ZBFH board or associated business partners.
7. Prepares presentations, proposals and summary reports for the Group Chief Executive Officer and files documents and correspondence for the office.
8. Facilitates and makes bookings for Executive Management and Board Members (Directors) to use the Executive Lodges in Nyanga.
9. Supervises the Executive canteen operations allocating duties and responsibilities to the Chauffeur, Chef and Waiters.
10. Monitors the preparation of Boardroom and Committee Rooms before start of meetings.
11. Receives and attends to clients and visitors for the Group Chief Executive Officer.
12. Performs any other duties in line with this job and deemed necessary by the Group Chief Executive Officer from time to time.
 Minutes
Reports
Balanced Score Card
Leave Plan
Training Plan
 Review pool car vehicle log book
Pool vehicle use report to VSD
Departmental meetings
Meal planning meetings
Expenses review meetings
Departmental meetings
MBWA spot checks during luncheons
Departmental meetings
  Maintaining the Group Chief Executive�s diary
 Co-ordination of compilation and submission of returns, surveys, reports, proposals from SBUs which are dispatched to external stakeholders through the Group Chief Executive�s office.
 Preparation and submission of annual leave plan to Group Human Resources.
 Choosing and preparation of quarterly menu for Board Luncheon. 
 Undertaking and communicating bookings and preparations for Board meetings.
 Preparing and communicating itinerary for the Group Chief Executive�s local, regional and international business trips. 
 Preparing and submitting stationery and grocery purchases orders
   Secretarial Diploma, or
 Business Administration Diploma, or
 Public Relations Diploma 
 International Computer Driving Licence Certificate (ICDL), and
  IOB(Z) Diploma 4 years  Must be presentable with a professional disposition
 Must have good analytical and problem solving skills
 Must have high proficiency in computer literacy
 Must have excellent public relations and communication skills
 Must have good business writing and office practice skills
 Must have good supervisory skills and secretarial skills
  Decides on what information to pass on to internal and external stakeholders and clients.
 Decides on most appropriate person or division to refer or allocate business enquiries.
 Decides on whom to prioritise and what time and date to schedule an appointment with the Group Chief Executive Officer.
 Decides on the appropriate meals and menus served to Executive Management and Board Members.
 Decides on reorder levels for office consumables and canteen groceries for the Group Chief Executive's office.
 Decides on surbordinates succession, leave scheduling and training needs.
 Decides on the office deep cleaning requirement and schedule
  Managing difficult internal and external stakeholders and clients.
 Managing the Group Chief Executive�s diary to accommodate all internal and external stakeholders and clients appointments.
 Managing dietary requirements of all executives, board members and guests attending luncheons.
 Managing absenteeism of subordinates


Job evaluation subgrade: C