Technical Operations Manager   Change management
 Educating business users responsible for managing and operating business processes
 Monitoring, measuring and providing feedback on process performance
 Implement business processes towards accomplishing business goals specific for the organization.
MyCash Functionality 
 Design, monitoring, upgrades and installations of updated systems
 System efficiency maintenance
 Make recommendations for future system upgrades
 Network and system security maintenance 
Systems Administration 
 Install and configuration of internal and customer facing servers
 Implementation of  monitoring, configuration management and reporting functions 
 Implement best practices and support procedures
 Assist with hardware, firewall, telecom and software vendor implementation
 Interact with customers and staff at the technical level, as required.
IT Support and Enablement
 Train information technology staff how to use new software and hardware that is developed or acquired
 Install, modify and maintain systems and utility software on server computer systems
 Setup, install, configuration, testing, training, monitoring and troubleshooting of new hardware and software
 Provide technical support to users on the systems and with software and hardware
 Implementation and maintenance of forms, reports and queries
 Manage the reliability and efficiency of backup systems, website, e-mail and documents
 Troubleshoot hardware and software issues
 Provide SQL administration in live and test environments.
Distribution/ Roll Out 
 Ensure quality and business requirements are met during regional implementation..
 Work with engineers to coordinate the technical development effort, track/drive the project, and manage the operational implementation process. Anticipate bottlenecks, provide escalation management and make trade-offs; encourage risk-taking behaviour to maximize business benefit; identify inter-dependencies between concurrent projects.
 Communicate new/updated program, policies, and processes to leaders, stakeholders, and cross functional organizations.
Training
  Implement technical training for staff.
  Creation of brochures and training materials.
  Develop multimedia visual aids and presentations.
  Implement testing and evaluation processes.
 Carry out continuing education training. 

IT Compliance
 Fulfilling subject access requests

 Business Processes  To ensure all customers or internal request are checked for accuracy and processed in time.
 Reduce cost of repairs ( hardware )  and minimize cost of outsourcing repair and maintenance services )
 Keep the system uptime at 98 % 
MyCash Functionality   Design, monitoring, upgrades and installations of updated systems
 System efficiency maintenance
 Make recommendations for future system upgrades
 Network and system security maintenance  
Systems Administration   Install and configuration of internal and customer facing servers
 Implementation of  monitoring, configuration management and reporting functions 
 Implement best practices and support procedures
 Assist with hardware, firewall, telecom and software vendor implementation
 Interact with customers and staff at the technical level, as required.








 
IT Support and Enablement   Ensure system documentation is available and up to date
 Ensure all staff are trained on all products
 System health check carried out periodically
 Train information technology staff how to use new software and hardware that is developed or acquired
 Install, modify and maintain systems and utility software on computer systems
 Install, configuration, testing, training, monitoring and troubleshooting of new hardware and software
 Provide technical support to users on the systems and with software and hardware
 Implementation and maintenance of forms, reports and queries
 Manage the reliability and efficiency of backup systems, website, e-mail and documents
 Troubleshoot hardware and software issues
 Provide SQL administration in live and test environments. 
Distribution/Roll Out Management  Testing and evaluation of applications and services 
Training  Implement technical training for staff.
  Creation of brochures and training materials.
  Develop multimedia visual aids and presentations.
  Implement testing and evaluation processes.
 Carry out continuing education training.  
     Degree in Computer Science / Information Systems or related  3 years MS Office Skills
Writing and Verbal Communication Skills,Strategic Responsibility,Windows Operating Systems
Linux Operating Systems
ACI Worldwide Postilion
Networking
Databases

Problem Solving
Decision Making
Communication
Innovation
Ability to work with confidential and sensitive information
Ability to meet deadlines and work flexible hours
Ability to manage multiple priorities and work in a fast-paced environment

Numerical Skills
  

Job evaluation subgrade: C