Quality Assurance Manager  Assistant Laboratory Technician To ensure accurate analysis of raw and packaging, detergents, semi-finished and finished products across value the chain against documented and approved specifications in order to produce good quality and safe products that in turn satisfy customers 1.  Analyze quality of incoming goods (Raw material, Packaging and cleaning detergents against documented and approved specifications using calibrated laboratory equipment and standardized reagents, furthermore record test results clearly using approved templates for traceability and  verification (audit) purposes.
2. Analyze quality of semi and finished goods against documented and approved specifications during production using calibrated equipment and standardized reagents as well as clearly  record test results for traceability and verification (audit) purposes.
3. Verify effectiveness of plant equipment cleaning and sanitization as well as monitor factory hygiene before, during and after production including personal hygiene for food handlers.
4. a) Accept and release materials that are within specifications in the SAP System as follows:
- Raw materials, packaging and detergents  for use by production,
- Semi-finished (in process) materials for use by production
-  Finished products for sell by Commercial Services
- Reject non-conforming materials to the supplier
         b) Reject materials that are not meeting minimum requirements as follows:
- Raw materials, packaging and detergents  back to the supplier
Semi-finished (in process)  and Finished products for re work or physical disposal depending on the magnitude of failure/ non-conformance
5. Monitor identified Critical Control Points within Food Management systems to assure good quality products as well as participate in quality circles meetings and or food safety  audits for continuous improvement of the food safety system
6. Attend and resolve quality related customer complaints in line with documented and approved Company customer handling procedure.
 Handover Takeover notes
Check Test Results  Records
View Products released/pending release
Rate /Frequency of complaints from internal customers regarding service/quality of results
Rate of product failure after accepting/release
Value of Product Losses related to raw materials,packaging,environment,processing

 Checking availability of adequate and sterile  media and equipment to carry out chemical and microbiological tests 
Checking the cleanliness of the laboratory 
Checking lab equipment and chemicals  sterilization records
  Capture  quality exceptions (daily)
 Laboratory consumables to be used for QC Operations
 Prepare Finished product Profile Report (weekly)
 Prepare Raw Material Profile Report (monthly)
 Prepare Raw Milk Advisory results (daily, weekly and monthly)
   Diploma in Food Science, Biochemistry   Root cause  analysis ( Trouble Shooting)
 Customer care
 2 years SOFT SKILLS
 Pro Active Good Communicating skills
 Work under pressure with minimum supervision
 Innovative 
 Team work
 Time management skills
TECHNICAL SKILLS
 Trend analysis and troubleshooting techniques
 Computer literate
 Report writing
 Good sensory skills
  Decides to accept and release products (raw material,packaging,semi-finished and finished product
 Stop a production process or equipment that is not properly functioning  to give relevant persons time to rectify the anomaly in order to maintain product quality e.g use of dirty machinery/working in a dirty environment, storing material in conditions that do not meet minimum requirements
 Reject non-conforming materials  across the value chain for example  substandard raw material/packing/semi-finished  and finished products
 Replace customer/s with a good quality product after launching a complaint regarding quality of the product and product replacement comes after establishing cause/s of product failure as outlined in the company product returns policy. 
 Physical destruction of non-conforming materials in line with company�s documented and approved non-conforming handling procedure
 Create reservations to withdraw quality control consumables to use for daily/weekly/monthly operations
 Analyse and verify product returned by customers for whatever reason and offer solution guided by the test results.
  Use of laboratory equipment or testing methods that use old technology.
 Dealing with difficult customers


Job evaluation subgrade: C