Director of Clinical Services  The Social Franchise Manager is responsible for ensuring excellent performance of all
franchise activities in accordance with MoH, PSZ and MSI standards of clinical service
and social franchising operations. Achieve programme and project objectives as well as
all donor(s) deliverables within budget and time Initiative
 Persistence
 Energy, Quality AssuranceFranchisees operate according to the MoU and PSZ/MSI standards
 Increased CYP and SRH services amongst franchisees and achievement of set
franchise targets
 Effective oversight of demand generation activities
 100 percent report and record keeping done
 100 percent clinical audits completed each year
 Work plan is followed (unless adequate justification exists)
 Donor requirements and deliverables reached
 Strong MoH and PSZ relationships
 Oversees the franchisee coordinators�� (FC) supportive supervision visits such
that each franchisee is visited a minimum of once in 6 weeks
 Ensures completion of at least one internal audit checklist and one Clinic scan
per franchisee year
 Identifies quality gaps and support constant quality improvement in the franchise
 Coordinates formal franchisee trainings
 Manages clinical complications according to protocol and ensure proper
documentation
 Intervenes with low performing franchisees to improve quality and carry out
defranchising where necessary
2. Demand generation
 Oversees the project demand generation strategy and liaise with marketing unit
accordingly, informing of all planned activities and marketing needs
 Protects the brand name: ensure consistent FP methods are being used across
the franchise; keep branding in good condition and remove from defranchised
locations
3. Monitoring & Evaluation
 Liaises with PSZ M&E unit on all franchisees
 Completes a monthly franchise manager report reflecting all regional activities,
challenges and stories from the field for PSZ senior management.
 Ensures complete, quality and timely reporting of activities (monthly service
statistics, monthly narratives, donor reports)
 Gives feedback to all Field Coordinators each month on the basis of their
reported activities and trends noted in their region�s data; actively encourage and
support improvement
 Ensures complete records are kept of all services, audits and activities
4. Ancillary roles
 Supervise and build up the Franchise team
 Ensure that the MoU between PSZ and franchisees is upheld
 Inform the franchise team and support office of any changes or delays to the
work plan
 Maintain strong relationships and attend regular meetings with the MoH and
other national officials
 Liaise and communicate regularly and proactively with PSZ office to ensure
smooth running operations activities
5. Other
 Any other duties that contribute to PSZ achieving it's organisational goals.
 Any other duties reasonably requested by the Director of Operations.
 Enthusiasm
 Drive
 Results approach
 Integrity
 Commitment to personal development     Degree in Social sciences, Development Studies or related discipline Post graduate qualification in project management.Health Services sector background is advantageous 5 years Technical Expertise
 Business Understanding
 Planning and organizing skills
 Communication � Internal and External
 Initiative and Problem Solving
 Interpersonal Skills
 Directiveness
 Results Focus
 Information Seeking
 Organisational Awareness
 High level of professional ethics.
 Computer skills; word, excel and power point  

Job evaluation subgrade: D