General Manager  QMS Internal Auditors Responsible for the efficient and effective running of the Human Resources and Systems functions to optimize productivity. 1. Implements strategic organizational change to increase productivity and employee satisfaction
2. Identifies training needs for and organizes training for staff members;
3. Manages recruitment and selection process to ensure all departments are adequately staffed;
4. Maintains harmonious industrial relations in the organisation and advises management on labour legislation;
5. Bridges management and employee relations by addressing demands, grievances and discipline administration.
6. Conducts Staff Engagement Meetings;
7. Manages remuneration administration and ensures compliance with statutory payments related to the payroll;
8. Develops and implements HR policies, systems, strategies, procedures and initiatives aligned with the overall business strategy 
9. Coordinates formulation, implementations and review of the business strategy.
10. Maintains the job evaluation system and ensures all jobs are correctly graded 
11. Monitors Quality Management System, coordinates and ensures conformance with the requirements of ISO standards through formulation and implementation of Standard Operating Procedures
12. Establishes, implements and liaises with external parties on issues relating to the QMS.
13. Coordinates the internal and external audit functions and organizes management reviews
14. Promotes awareness of customer requirements throughout the organization 
15. Ensures compliance by all staff to health and safety standards;
16. Introduces and maintains a performance management system;
17. Assists management in carrying out and evaluating performance appraisals in accordance with established system.
 Report review
Meetings
Physical Checks
Performance Management System
Error reports
 Report Review 
Meeting
Submission of employee performance appraisals
Error reports
  Submit monthly productivity report
 Prepares quarterly error reports and corrective actions
 Prepare and updates succession register
 Prepares Disciplinary Hearings
 Filling of vacant positions
 Liaises with SAZ for QMS External Audit
 Prepares QMS internal audits
 Prepares management review meetings
 Prepares strategy review sessions
 Prepares Training Plan
 Processes monthly payroll
 Prepares Staff Engagement Meetings 
   First degree in Human Resources or equivalent   5 years  Must have in-depth knowledge of labour law and HR best practices
 Must have knowledge of HR systems and databases
 Must be people oriented and results driven
 Must have good interpersonal skills 
 Must have a high appreciation of how productivity depends on people and systems
 Must have good negotiation and problem solving skills
 Must have good communication skills both written and oral
 Business acumen
 Must have good planning and organising skills
 Must have good time management
 Empathy
 Must have active listening skills
  Decides on selection of candidates
 Decides on who to send for training
 Decides on motivation and retention strategies
 Decides when to do internal audits and management review
 Decides when to do external audits
 Decides who and when to conduct disciplinary hearing
 Decides how to address system failure
 Decides on HR budget
 Decides how to address performance gaps in departments
  Manages employee engagement and satisfaction
 Finds the right candidate to fill the vacant posts within a short space of time
 Ensures conformance to the Quality Management Systems 
 Ensures compliance to policies and procedures
 Retains key skills
 Manages organizational culture


Job evaluation subgrade: D