Operations Controller  Imports Clerk The job plays a main role in processing all imports and exports of mainly commercial consignments between Zimbabwe Revenue Authority and the clients  Facilitates bill of entry processing and cargo tracking from receiving the pre-alerts/documents from the suppliers to the clients' doorstep delivery of shipments.
 Conducts sales lead duties like contacting potential clients to be part of the family and insures that all existing clients are happy with the services.
 Ensures that all working areas are safe and requirements are adequate, and that the staff is always wearing protective gear when conducting a physical examination. 
 Contacts the Ministry of Industry/Agriculture on all new published/gazzetted Statutory Instruments for clarification whenever necessary.
 Ensures Office/Admin maintenance and all rates up to date.
 Decides when and if a file needs to be accelerated to the higher office within ZIMRA's hierarchy.
 Maintains all third party payments/floats sufficient for consignments. 
 Manning of the manual and electronic filing system.
 Submits reports, weekly to the Operations controller.
 As the Secretary of the Shipping and forwarding Agents Association for Plumtree all meeting minutes needs to be submitted to the Head Quarters, and issues actioned
 Reports reciting
Outstanding acquittals
Office visits
Performance Management System
Working progress register
Error Reports
 Performance Management System
Meetings 
Working progress register
Error Reports
  Compiling the to-do list based on prioritising of all tasks.
 Submitting all reports for cash disbursement, file counts and outstanding acquittals, weekly.
 Sending incremental updates and cargo tracking to all relevant stakeholders like the client and the transporter.
 Getting in touch with all client�s worldwide to get feedback on compliments and complaints.
 Submitting renewal applications of licence/permits to the Ministry of Industry, Agriculture and Biotech.
 Ensuring that the working environments are healthy and safe at all times
   2  A Levels  Diploma in customs legislation & procedure or equivalent 2 years  Must have a good understanding of customs legislation and procedures
 Must have good written and verbal communication skills
 Must be able to carry out tasks on a risk based approach
 Must be able to deliver beyond client's expectations
 Must able to reconnect and trouble shoot network failure
 Must be able to interlink all stakeholders by scanning the environment
 Must be able to multitask and collaborate with team members
 Must be able to scrutinise authenticity of all documents
 Must be well groomed, honest, good reputation and good behaviour as he/she reflects the company�s image even socially. Living the core values even outside work.
 Accurate record keeping 
  Decides when to pay in advance third parties for all port inspections
 Decides when to contact ZIMRA DPC (Document Processing Centre) for all follow-ups.
 Decides where to conduct a physical inspection (at the port of entry or clients' premises) prior to nature of the commodities.
 Decides on when to give loading authority after checking with the prepayment duties to be sufficient even before the client has brought through funds. 
 Decides how to coordinate with the in-house even after working hours with other ports.
 Decides when to contact the head office for the green light on some complex situations.
 Decides when to hire extra manpower/casuals for assistance.
 Decides when to engage the higher office within all stakeholders.
 Decides if a transporter is meeting the expected standards on service delivery
  Product Tariff vetting with head office.
 ZIMRA Asycuda system monitoring
 Bank follow-ups with duties transfers
 Accurate updates to clients
 ZIMRA chasing/follow-ups on all delayed turn-around, acquittals and files.
 Appeals for higher valuated importations by Customs.
 Follow-ups with all Ministries on delayed license/permits reissuing.
 Compliance with ZIMRA

Job evaluation subgrade: B