BenjaminSombi/jobevaluation huggingface dataset:
Senior Operator None Ensures that there is efficiency in the Company�s Imports Logistics System to avoid delays and ensures accountability for all resources  Facilitates smooth movement of trucks
 Ensures that all third parties law and payments are done and adhered to
 Complies with all regulatory bodies to avoid penalties and transportation of dangerous goods.
 Conducts physical examinations
 Assists clients with interviews
 Updates clients on the status and movement of shipments before and during clearance
 Maintains work ethics as he may interacts with Stakeholders
 Compiles necessary documents for  clearance and physical examinations
 Compiles correct documents for submission to ZIMRA
 Performance Management System
Report Review
Error Reports
Work in Progress
 None  Updating clients on the status of their shipments
 Monitoring movements of shipments
 Monitoring physical examinations
 Delivering documents
 Submitting documents to ZIMRA
 Submission of assessed documents for release to ZIMRA
 Opening files
   5 O Levels with English Language and Maths
 Certificate in Customs Legislation & Procedures or equivalent  
 Classes 2, 3 and 4 Drivers Licence
  Diploma in Customs Legislation & Procedures or equivalent   2 yers  Versatile
 Dedicated
 Committed
 Self-Starter
 Team Player
  Decides to do physical examination 
 Decides to assist clients or drivers with minor problems
 Decides to go for meetings with Stakeholders
  Following procedures
 Updating risk register
 Check correct information updates
 Make a follow up on outstanding issues


Job evaluation subgrade: B
Estimations Coordinator   Enquire handling and freight quoting 1. Acknowledges inquires.
2. Compiles quotations.
3. Evaluates and maintains service providers register
4. Collects freight payments.  
5. Handles over confirmed order files to forwarding.
6. Collects freight payments.
7. Sells tool developments.
8. Prepares monthly reports.
9. Develops leads.
10. Complies with procedures
 Quotations 
Performance Management System
Error Reports
Spot Checks
 None Daily diary procedures
2. Daily morning section meetings
3. Rates validations
   2 A Levels
 Diploma in Transport and Logistics Management or equivalent
  Diploma in Customs Legislation and Procedures 2 years  Must be good in calculations and numbers
 Must have excellent communication skills
 Must be a good negotiator
 Must be a good sales person
  Decides service provider to use  Advises compliance requirements for our clients
 Educates clients on best freight models



Job evaluation subgrade: B
Operations Controller,
  The job exists so as to ensure customer satisfaction by providing efficient (cost effective) and effective (timeous) service during and after service delivery as well as maintaining existing customers and creating new customer  Receives pre-alerts from customers and transporters.
 Calculates duty and sending quotations to clients within a specified time.
 Advises clients of the import/export requirements (regulatory compliance).
 Advises clients of the most beneficial methods of importing.
 Communicates with customers giving updates and responding to enquiries in time.
 Ensures timeous customs clearance.
 Ensures clients receive their original customs documents after final clearance.
 Manages leakages that is avoiding storages and demurrages.
 Maintains existing customers and creation of new customers.
 Adheres to disbursement policy on all authorisations.
 Implements working procedures 
 Debtors flagging
Reports reciting
Physical Checks
Work In Progress
Performance Management
   Request funds transfer into ZIMRA account
 Request duty authorisation
 Check clients statement of account
 Request duty payment by clients
 Undertake customer calls   2  A Levels
 Diploma in customs legislation & procedure or equivalent
  2 years  Interpersonal skills 
 Communication skills
 Time management skills 
 Analytical skills 
  Decides to open file hard copy and in Navision after receiving pre-alert
 Decides to calculate duty and send quotation
 Decides to track location and status of cargo
 Decides to issue loading authority once all is in order
 Decides to request for payment of outstanding debt
 Decides to request for duty payment
 Decides regulatory compliance requirements  Accurate updates to clients
 Ensuring speedy turnaround of all clearances
 Internal/external Customer Complaints resolution
 Adherence to the organisation�s disbursement policy 


Job evaluation subgrade: B
Operations Coordinator - Clearing   The incumbent shall be responsible for ensuring that there is efficiency in the Company�s Imports Logistics System to avoid delays and ensuring accountability for all resources  Facilitates smooth movement of  trucks
 Ensures that all third parties law and payments are done and adhered to.
 Complies with all regulatory bodies to avoid penalties and transportation of dangerous goods.
 Conducts physical examinations
 Updates clients on the status and movement of shipments before and during clearance
 Maintains work ethics through interaction with Stakeholders
 Compiles necessary documents for  clearance and physical examinations
 Compiles correct documents for submission to Zimbabwe Revenue Authority (ZIMRA)
 Report Review
Email monitoring
Quality checks
Performance Management System
Report Review
Error Reports
Work in Progress
   Updating clients on the status of their shipments
 Monitoring movements of shipments
 Monitoring physical examinations
 Delivering documents
 Submitting documents to ZIMRA
 Submission of assessed documents for release to ZIMRA
 Opening files

   5 O Levels with English Language and Maths
 Certificate in Customs Legislation & Procedures or equivalent  
 Classes 2, 3 and 4 Drivers Licence
  Diploma in Customs Legislation & Procedures or equivalent   2 years  Versatile
 Dedicated
 Committed
 Self-Starter
 Team Player
 Attention to detail
  Decides when to do physical examination 
 Decides when to assist clients or drivers with minor problems
 Decides when to go for meetings with Stakeholders
  Following procedures
 Updating risk register
 Checking correct information updates
 Making a follow up on outstanding issues
 Resolving interested parties� queries.
 Managing ZIMRA queries (both current & post clearance).
 Managing turnaround time


Job evaluation subgrade: B
Operations Coordinator � Clearing   To make sure bills of entries are registered in time to meet client's expectations including to attend minor and major ZIMRA queries  Splits and attaches documents for submission to ZIMRA
 Updates clients on shipments status and clearance
 Attends and conducts ZIMRA physical examination
 Completes ccc applications forms
 Checks for accuracy on  vital documents before entry registration
 Processes Report orders and acquittals
 Registers bills of entries
 Attends to queries by ZIMRA
 Prepares client quotations
 Follows up on outstanding acquittals
 Sending pre-alerts for shipments coming and transport details
 Provides accounts department with ZIMRA statements
 Advising clients on shipments status
 Advising clients on delays, damages at the border
 Sending files for invoicing to the accounts department
 Tracks air cargo shipments
 Report Review
File Count
Meetings
Performance Management System
Work in progress (WIP)
Error Reports
   Submits daily off target reports
 Submits weekly storage report 
 Submits daily client reports
   2  A Levels  Diploma in customs legislation & procedure or equivalent 2 years  Understanding of product uses specifications
 Computer literate
 Email etiquette
 Sociable
 Team player
 Numerical skills
 Analytical skills
 Solid document assimilation skills
 Organisational skills
 Customer service etiquette
 Telephone etiquette
  Decides when to update clients
 Decides when to liase with ZIMRA
 Decides on how to attend to queries
  Decides when to frame bill of entry
  Decides when to drive documents
  Managing ZIMRA personnel on compliance and clearance issues
 Managing clients on compliance and clearance issues


Job evaluation subgrade: B
Centre Coordinator   Receive in-bound calls from clients to discuss pre-treatment consultation questions, current and future contraception information and aftercare advice, which will be recorded on electronic medical records.Remaining non-judgemental and empathetic to clients who seek support from our Call Centre Services.Calls completed within 5 minutes,Adhere to policies and procedures Advise clients of what to expect on arrival for treatment appointment. Making appointment bookings by balancing client needs with appointment availability.Adhere to policies and procedures,Make comprehensive records of each call dealt with, any advice given and ensure client database is routinely updated,Internal audit Client feedback & satisfaction KPIs,Monitor the service and suggest improvements where necessary,Use of internal feedback forums, Appraisal,Seek assistance, where necessary, under the supervision and direction of a first level nurse, Sound decision making,Feedback ,Maintain client confidentiality at all times, in line with PSZ/MSI procedure, Adhere to policies and procedures,Between calls undertake administrative and other tasks as requested by the Centre Coordinator,Any other duties as directed by the Centre Coordinator,Regular updating of own knowledge and development and undertaking training/learning activities Attend internal and external training,Assisting in orientation and teaching of new and existing team members,Mentoring,Internal training, Participation in performance review,Call monitoring, One to one meetings,Attend occasional PSZ Centre visits in order to keep knowledge of procedures and good practice     5 �O� levels, including English Language and Maths or Accounts,Advanced level is an added advantage. Secretarial Diploma,  IT Literate with intermediate proficiency with Microsoft Outlook,Ability to work as part of a team and liaise with people of all levels, Excellent listening and communication skills,Ability to remain calm in a pressurised environment, Strong prioritisation skills,Flexibility, Friendly, helpful and empathetic, Sensitivity to individual client needs � non judgemental, Understands the importance of confidentiality,Willingness to take up training opportunities,Well presented and professional at all times  

Job evaluation subgrade: B
Outreach/Centre Team   Participate in day-to-day routines in the centres or outreaches, working with the whole team to
achieve the smooth running of the centre or outreach team.
 Centre/outreach
environment is kept clean
and free from hazardous
elements.
 Clients are regarded with
outmost hospitality, care
and professionalism.
 Forecasts are met as
agreed by the
centre/outreach
coordinator.
 Maintain high standard of cleanliness around the centre, including procedure rooms, care of
instruments and equipment.
 Provide support to the medical team and service providers at all times.
 Provide client care during procedures, participating in �vocal local�, after-care and management of
clinical waste.
 Ensure the hospitality to clients is of high standard and appropriate.
 Perform reception duties as and when required.
 Participate in generating new clients through identification of new clients and marketing services
offered by the organization.
 Participate in the distribution of contraceptives and dissemination of information as and when
required.
 Keep abreast with organizational policies and procedures and work in line with the same all the
time.
 Maintain the centre in a healthy and safe condition, highlighting any health and safety hazards to
the centre/outreach team leader.
 Provide �Vocal local� during procedures
 Practise high standards of infection prevention at all times
 Undertake any other duties in line with PSZ operations and goals     A minimum of 5 �O� Levels, including English Language Red Cross certificate
 Current First Aid Certificate with a recognized institution 3 years High regard for confidentiality
 Good communicator/sales personality.
 High regard for client care
Attitude/Motivation:
 Motivated personally and professionally to develop; willingness to travel as requested.
 Collaborative team player.
 Strong commitment to the mission of PSZ  

Job evaluation subgrade: B
Human Resources and Administration Manger  Provide administrative and secretarial services to the designated department Provide typing service for the department;Manage the Head of Departments diary;File all departmental correspondences;Manage the department stationary;Handle incoming and outgoing mail;Manage the departments petty cash and issue fuel vouchers;Handle incoming and outgoing calls;Confirm payments;Maintain confidential records;Make travel arrangement and conference booking for Managers and non-Managerial employees;Manage the Head of Departments office and insure it is neat and presentable at all times;Organize departmental meetings and record minutes;Assist clients with enquiries within incumbents� scope;Performs the duties of the Receptionist during lunch and tea;Ensure that all equipment is working and report all faults to AdministrationOfficer for repairs Performance appraisals,Random checks,Meeting Minutes none   Diploma in Secretarial Studies,�O� Levels including English and Mathematics International Computer Drivers License;Grooming and Deportment Certificate. 3-5 years Must be computer literate, have high typing speeds and work excellently with all the Microsoft Office suit of packages;Must be observant, pay high attention to detail;Must have excellent communication skills, both oral and verbal;Must have good interpersonal skills and customer care skills;Must have good organizational and planning skills;Must be neat and presentable and have high etiquette standards;Must be able to operate the switch board;Must be able to communicate clearly with employees at all levels.  The job incumbent makes the following independent decisions without consultation of a superior:When and where to assign the driver;When to disburse departmental petty cash;Schedule office payments and effecting the payments;Insure that outsourced services are provided and provided efficiently;Accept/ deny fuel voucher withdrawals as per the limit for withdrawals.Consults when service providers raise fees;Consults on all decisions will major financial consequences.Consults where a staff member passes allowance limits. Having multiple tasks delegated; People that come to the Head of Departments office without appointment; Delayed submissions of reports and documents.

Job evaluation subgrade: B
Maintenance Officer  Insures that the plumbing system and drainage network are properly working Interprets drawings and sets up new installations in various trades;Identifies areas where modifications are necessary and makes recommendations and ensures any changes are implemented;Effects modifications required;Ensures that all civil systems in Petrotrade work-areas and service stations are operational;Carries out calibration activities in service stations;Maintains pumps and programmes pumping units including effecting price changes on all product pumping units in service stations and ensures the programme is not tempered with;Carries out plumbing and mechanical installations at Petrotrade service stations;Carries out general maintenance work on all Petrotrade structures nationwide following trades : plumbing, painting, glazing, brick and block laying, carpentry and joinery;Inspects and supervises works on fire line;Supervises work done by external service providers to ensure company standards are met;Offers on-the-job-training to electrician and mechanical fitter and turner;Services generators in Petrotrade areas of jurisdiction,Manages plumbing and general maintenance supplies Through job cards Facilitator/work leader � Provide training and programme guidance. Responsible for coaching, technical assistance and monitoring work flow and quality. Do not select or discipline employees.   National Certificate in Plumbing and Drain LayingJourneyman Class 1  1-2 years Must be multi-skilled with electrical and mechanical knowledge AND basic painting, glazing and scheming skills;Must be able to work with minimal or no supervision. Maintenance of fire line infrastructure;Raises requisitions on mechanical and plumbing fittings needed for all projects;Inspects and services fire-fighting equipment on all buildings;Supervises work done by external contractors;Interprets drawings and sets up new installations;Identifies areas where modifications are necessary and makes recommendations and ensures that all changes are effected;Procurement of materials/equipment;Outsourcing service providers. Buildings are old and breakdowns are on the increase

Job evaluation subgrade: B
Regional Supervisor   1. Daily operations and services of the kiosk.
2. Provision of excellent customer service.
3. Marketing and cross-selling of products and services.
4. Ensuring best practice.
5. Compliance of all policies and procedures. 
6. Organising paperwork (Receipts and KYC forms).
7. Customer query handling and creating positive solutions
 Query Handling  Knowing how to resolve customer queries.
 Logging tickets via Helpdesk.
 Knowing what supporting documentation is required for each query.
 Following up on logged tickets until resolved.
 Knowing correct escalation procedures.
   

Customer Service 
  Best practice service.
 Ensuring effective and efficient query handling.
 Engaging potential customers to sign up and use the MyCash card.
 Working with the CAT team during marketing initiatives.

Reporting
          Timeliness of the following reports;
? Beginning of Day (BOD) Report.
? Cash Handed Over (CHO) Repors.
? End of day (EOD) Report.
? Supervisor Report.
Meeting set targets
          Meeting bare minimum card activation target
         Meeting bare minimum revenue earned per kiosk target.

KYC physical forms and entry on Postilion Portal  100 % completeness of KYC forms.
 100 % accurate entry on portal.
 0 cards without KYC entered on portal.
Paperwork
          Organised paperwork (receipts and KYC forms).
         All paperwork present.
         All receipts signed by customers.

        MS Office Skills
Writing and Verbal Communication Skills,Communication
Problem Solving
Innovation,Ability to process all transactions in the kiosk
Client Acquisitions 
Monitoring Compliance 
Time keeping (arriving & leaving work, serving customers)
Customer care
Attitude 
Integrity
Orientation to internal and external client
Commitment to organization objectives
Positive and dynamic attitude
Specific for Managers and other supervision levels *
Operate independantly 
Very high levels of energy


Numerical Skills
Relevant Business Process Knowledge
  

Job evaluation subgrade: B
Administration Officer: Control  Pin Mailer Clerk; Card Production Clerk; Archivist & Input Control Clerk  Administers the E-Banking department as a whole and ensures that all the administrative related issues are attended to, this includes checking work done by clerks and ensuring that the work is done within the set timeframes and as per procedure 1. Reconciles 17 suspense accounts
2. Facilitates daily payment of Zimswitch Settlement
3. Prepares monthly variance analysis
4. Prepares yearly budgets for E-Banking Department
5. Facilitates ZETDC prepaid electricity float replenishment
6. Authorises captured RTGS for E-Banking Department
7. Checks Zimswitch reconcliations done by clerks
8. Compiles and submits internal and external weekly and monthly reports and Reserve Bank returns.
9. Carries out tests for new projects
10. Supervises all clerks;
11. Performs any other duties as may be delegated from time to time.
 Report review
Report review
 Physical checking of work done  Process daily payment due to Zimswitch 
 Monitor and process float for prepaid electricity
 Reconcile suspense accounts daily 
   Advanced Level Certificate
 Diploma in Accountancy
  Degree in Accountancy or equivalent 2 years  Must have excellent communication skills
 Must have excellent customer service skills
 Proven leadership capability is required
 Must have excellent time management skills
 Must be able to work with minimum supervision
  Decides when to replenish the ZETDC float 
 Decides what to buy using petty cash 
 Decides when to conduct spot checks 
  Managing unresolved queries 

Job evaluation subgrade: B
Assistant Financial Accountant   Provides support services to the financial accounting section in order to facilitate accurate and reliable accounting information processing. 1. Provides input for the preparation of the quarterly and monthly RBZ returns.
2. Assists in the preparation of Coded deposits and loan returns.
3. Provides input for the preparation of monthly returns to Deposit Protection Corporation.
4. Initiates and prepares journals for the ZB Bank.
5. Assists in preparation of management accounts for Wentspring.
6. Performs any other duties assigned by superiors. 
 Report reviews
Meetings
   Submission of statutory returns
 Submission of subsidiary management accounts
   Diploma in Accounting  Bachelors Degree in Accounting 
 IOBZ
 2 years  Must have excellent numerical ability;
 Must have good planning and problem solving skills;
 Must be a good team player with ability to supervise work of staff who may not report to you directly;
 Must pay excellent attention to detail;
 Must have good interpersonal skills;
 Good communication skills both oral and written.
 Must be conversant with relevant tax legislation;
 Must have excellent report writing and presentations skills;
 Must be highly self-driven and able to work with minimal supervision;
 Must have knowledge of relevant accounting software packages.
 Computer literacy, proficient in Microsoft Word, Excel, Publisher amongst others
  Decides how to prioritise work assignments
 Decides which issues are to be escalated to supervisor
  Ensuring compliance with statutory bodies
 Attending to inquiries from branches and departments


Job evaluation subgrade: B