To design, document, implement, review and maintain organization�s Quality Management Systems throughout the value chain to ensure consistent production of good quality products that meet customer satisfaction, To develop and implement policies and procedures that promote a safe working environment and sustainability. Design, document, Implement, Review and   maintain the organisation�s  Quality Management System  [ Food Safety, Occupational Health & Safety and Environment]. Manage Quality Assurance budget & manpower planning for all  Dairibord operating factories. Resolve product related customer complaints in conjunction with Marketing. Coordinate internal quality audits and weekly hygiene audits for Dairibord operating factories and sales depots and warehouses. Drive and coordinate the Environmental Management Systems for the company in compliance with regulatory requirements [ISO 14001]. Drive and Coordinate  Occupational Health and Safety Systems for the company in complience with regulatory requirements [ISO 18001]. Drive and Coordinate  Food Safety Management Systems for the company in complience with regulatory requirements [ISO 22 000]. Coach & Train Quality Assurance Personnel on Quality Assurance/Quality Control/SAP System to improve efficiency and skill, Decides when to buy lab glassware, equipment and consumables. Decides to when to stop a non complying process or equipment or personnel (not undergone medical examination or suffering from communicable desease ,without proper /adequate Personal Protective Equipment/Clothing. Decides to Scrap [ i.ewrite off in the SAP] and physically dispose a non conforming product [ within 0.50% production volume/sales ie sales and processing related  losses. Decides when to release product to the market in line with release procedure. Decides when to withdraw a non conforming product from the market guided by company�s product withdrawal procedure. Decides when to invite External Auditors for Quality management Systems verifications(Audits). Decides when to conduct Internal Audits and Management Reviews for Quality Management Systems. Release a purchase requision related to lab daily operations to facilitate procurement process. Decides to replace a customer complaint  guided by company�s customer handling procedure. Submit daily Quality related exceptions and progress reports for manufacturing factories including  distribution centres/ depots/warehouses. Submit Weekly Consolidated Report [Product profile/Product performance,product losses, operational costs, Factory hygiene status and accidents statistics for manufacturing factories and sales depots/warehouses. Prepare monthly /Quarterly/Half year and annual reports for Quality Assurance Key Results Areas. Conduct departmental meeting, on a weekly and monthly basis. Submission of corrective action Report for External for dairibord operating factories including distribution centres/depots. Market Visit at least once a month and as the need arises. Vendor  Audit/Assessment  for Key Suppliers of raw materials and packaging and detergents. Ensure complience to Food Safety Management Systems , Occupational Health & Safety and Envoronmental Policies and Procedures and Operational Work Instrutions. Managing difficult customers [ in case of customer complaint] and Milk producers. Protecting Dairibord brands through ensuring preventive measures are implemented through out the value chain [ from inputs-processing to storage and selling of Dairibord products. Offering a low risk solution or guidence interms of cost/loss to Technocal team especially production regarding a product/semi finished product after experiencing  process delay due to machine breakdown or utility outage {water/electricity]. Honours Degree in Food Science Technology/Food Processing. Knowledge of Quality Management Systems [ Food Safety, Occupational Health , safety and Environment]

Job evaluation subgrade: D