Technical Operations Manager  Business Processes 
 Change management  
 Analyses and documents system requirements for data, logical processes, hardware and operating system environments.
 Develops technical specifications for user requirements in accordance to the software development life-cycle.
 Educating business users responsible for operating business processes
 Requirements elicitation  from business users
 Identify, detect, and create business processes towards accomplishing business goals specific for the organization.
 Discern the difference between various steps and business processes recorded on a flow chart.
MyCash Functionality 
 Design, monitoring, upgrades and installations of systems
 Make recommendations for future system upgrades
 Network and system security maintenance 
Systems Administration 
 Provide technical expertise and recommendations in IT related components and initiatives to support and enhance our existing systems.
 Assist in the installation and configuration of internal and customer facing servers, network devices and firewalls.
 Define and document best practices and support procedures.
 Assist with hardware, firewall, telecom and software evaluation, recommendation and negotiations.
 Interact with customers and staff at the technical level, as required.
 Investigate and resolve application functionality related issues and provide first level support and troubleshooting of our systems.
IT Support and Enablement Management
 Install, modify and maintain systems and utility software on server computer systems
 Installation, configuration, testing, training, monitoring and troubleshooting of hardware and software
 Provide technical support to users on the systems and with software and hardware
 Assist in the implementation and maintenance of forms, reports and queries
 Assist in the management of backup systems, website, e-mail and documents
Distribution/ Roll Out Management
 Ensure quality and business requirements are met during regional implementation.
 Define and carry out program objectives �define and illustrate project plans, processes, documentation and communications for rollout and ongoing support.
 Work with stakeholders to understand the business requirements and translate these requirements into technical/functional specifications. 
 Discover the true requirements underlying feature requests; recommend alternative technical approaches. Give recommendations for balancing business needs versus technical constraints.
 Coordinating relevant information across inter organization teams.
Training
 Training
 Implement technical training for staff.
 Creation of brochures and training materials.
 Develop multimedia visual aids and presentations.
 Implement testing and evaluation processes.
 Carry out continuing education training.
IT Compliance
 Fulfilling and updating subject access requests 
 Business Process   Business requirement documents; these include business processes and requirement elicitation methods
 Ensure that the BRD is escalated to the next software lifecycle i.e. design and development;
 Communicate cross-departmental business processes reflect accurate current representation.

MyCash Functionality   Making sure that new products are communicated to all business units and may be used effectively.
 Carry out system(s) upgrades
 Assist with the stable running and quality of back office functionality  
Systems Administration   Maintenance of all IT hardware and software
 Ensure relevant updates are done timeously
 Identify system improvements 
IT Support and Enablement   Make sure system documentation is available and up to date
 Assist with training of staff on products
 Ensure client related issues are resolved with timeously
 Back-ups for systems carried out periodically
Distribution/Roll Out   Follow Project timelines 
 Ensure cross-departmental communication regarding projects
 Ensure all project deliverables are met.
Training  Ensure training documentation is available and up to date
 Ensure all staff are trained on all products
 Refresher training carried out as when necessary
IT Compliance   Formulate and Monitor change management
     Degree in Computer Science / Information Systems or related  2 years MS Office Skills
Writing and Verbal Communication Skills,Analytical Thinking,Windows Operating Systems
Linux Operating Systems
ACI Worldwide Postilion
Networking
Databases
Attitude 
Integrity
Orientation to internal and external client
Commitment to organization objectives
Positive and dynamic attitude
Specific for Managers and other supervision levels *
Operate independantly 
Very high levels of energy

Problem Solving
Decision Making
Communication
Creativity
Listening skills
Ability to work with confidential and sensitive information
Ability to meet deadlines and work flexible hours
Ability to manage multiple priorities and work in a fast-paced environment

Numerical Skills
  

Job evaluation subgrade: C