Chief Executive Officer  Pensions Supervisor, MV Chiyedza Houseboat Captain Provides world class customer experience, formulates and implements short term strategic plans for the business 1. Implements all agreed action plans arising from periodic company strategic planning seminars and aligning job statements of objectives of each staff member to changes in the company's strategic thrust.
2. Tests and implements Employee Benefits Client Services' administration systems and related improvements.
3. Maintains customer service delivery standards in line with agreed customers service standards.
4. Prepares budgets for pension contribution income, member benefit payments, capital expenditure and manpower requirements for Employee Benefits Client Services.
5. Manages the entire operations of Cityside Investments (Pvt) Ltd which owns a Houseboat in Kariba known as MV Chiyedza and related support services and facilities.
6. Compiles year-end actuarial valuation data and attending to related queries.
7. Reviews all out-going returns for Employee Benefits Client Services.
8. Attends all Pension Fund Board of Trustees meetings for purposes of updating Board members on the administration of pension funds and related matters.
9. Reviews Reassurance Treaties and Facultative arrangements and makes appropriate recommendations.
10. Reviews turnaround times for correspondence and member benefit payments for the purpose of improving customer service standards by eliminating bottlenecks and inefficiences.
11. Ensures that PAYE deductions are remitted to ZIMRA within the prescribed period each calendar month and that all tax garnishee orders are paid at the same time as the member benefit payments are settled.
12. Compiles quarterly Board Report for Employee Benefits Client Service for review by the Head: Finance and Administration.
13. Carrys out performance appraisals for subordinates and attends to disciplinary issues.
14. Authorises operational expenses and member benefit payments up to limits stated in the policy guidelines from time to time.
15. Identifies training needs for staff and recommends training courses suitable for addressing the identified deficiencies.
 Member benefits payments above certain limits
Operational expenses above certain limits
Board Reports
 Work situation reviews
Review meetings
Spot checks
Member benefit approvals
Operational expense approvals
  Daily reports of pension contribution income
 Daily reports of member benefit claims
 Daily claims register for authorisation
 Reports of suspense items
 Reports on correspondence
 Reports of outstanding claims and reasons
   Bachelor�s Degree in Insurance and Risk Management,MBA  Master�s in Business Administration 5 years  Must be able to interpret scheme and product rules 
 Must understand financial statements 
 Must have market development skills 
 Must have knowledge of investment markets 
 Must have knowledge of claim underwriting 
 Must be able to work with minimal supervision 
 Must be sensitive to clients requests 
 Must be able to work under pressure and meet deadlines 
 Must have good judgement,   
 Must be goal orientated, reliable and dependable 
  Decides on recruitment of personnel and related resources for execution of duties and make the necessary recommendations for implementation.
 Decides on modalities for implementation of agreed action plans.
 Decides on execution of implementation of administration systems and related improvements.
 Decides on disciplinary matters on staff members and make the necessary recommendations.
 Decides on operational issues of a technical nature
  Dealing with difficult customers 
 Ensuring compliance with company policies and procedures 
 Dealing with differences with other departments 
 Dealing with differences within the department 
 Handling grievances 


Job evaluation subgrade: D