General Manager  People Management
 Formulation of job descriptions and performance appraisals 
 Manage individual project priorities, deadlines and deliverables
 Manage personnel ongoing development
 Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
 Coach, mentor and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
 Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
 Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
 Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
 Maintain transparent communication, appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
Business Processes Management
 Manage process change
 Lead process redesign workshops
 Educating business users responsible for managing and operating business processes
 Monitoring, measuring and providing feedback on process performance
 Facilitating process workshops that involve eliciting process requirements and liaising with users
 Identify, detect, and create business processes towards accomplishing business goals specific for the organization.
 Discern the difference between various steps and business processes recorded on a flow chart.
MyCash Functionality Management
 Manage design, monitoring, upgrades and installations of updated systems
 Manage system efficiency maintenance
 Make recommendations for future system upgrades
 Manage  network and system security maintenance 
 Manage product development and deployment.
Systems Administration Management
 Manage the design, install and configuration of internal and customer facing servers, network devices and firewalls.
 Develop and implement project plans, risk assessments and contingency plans
 Manage the design and implementation of  monitoring, configuration management and reporting functions that will make a hands-off environment
 Define and document best practices and support procedures
 Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations
 Interact with customers and staff at the technical level, as required.
IT Support and Enablement Management
 Train information technology staff how to use new software and hardware that is developed or acquired
 Install, modify and maintain systems and utility software on server computer systems
 Manage the setup, install, configuration, testing, training, monitoring and troubleshooting of new hardware and software
 Provide technical support to users on the systems and with software and hardware
 Manage development, implementation and maintenance of forms, reports and queries
 Manage the reliability and efficiency of backup systems, website, e-mail and documents
 Troubleshoot hardware and software issues
Distribution/ Roll Out Management
 Responsible for planning and timely completion and project acceptance.
 Ensure quality and business requirements are met during regional implementation.
 Drive program objectives � provide program management and define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
 Work with stakeholders to understand the business requirements and translate these requirements into technical/functional specifications. Discover the true requirements underlying feature requests; recommend alternative technical approaches; lead development and engineering efforts to meet aggressive timelines. Balance the business needs versus technical constraints.
 Work with engineers to coordinate the technical development effort, track/drive the project, and manage the operational implementation process. Anticipate bottlenecks, provide escalation management and make trade-offs; encourage risk-taking behaviour to maximize business benefit; identify inter-dependencies between concurrent projects.
 Communicate new/updated program, policies, and processes to leaders, stakeholders, and cross functional organizations.
 Manage, prioritize and deliver multiple initiatives in partnership with cross-functional teams.
 Create processes that enhance operational workflow and provide positive customer impact.
 Coordinating across teams to become point of contact for primary source documentation.
Training
 Manage the development, implementation, and monitoring of training programs within the organization.
 Supervise technical training for staff.
 Manage the creation of brochures and training materials.
 Manage the development multimedia visual aids and presentations.
 Create testing and evaluation processes.
 Prepare and implement training budget.
 Evaluate needs of company and plan training programs accordingly.
 Manage continuing education training.
 Provide leadership development education.
 Build solid cross-functional relationships.
 Assist with the development of strategic plans.
IT Compliance
 Creating agreed policies covering the capture, storage and use of BPP data
 Fulfilling subject access requests
 Advising on solutions to mitigate data protection and PCI compliance risks
 Coordinating all IT aspects of SOX external / internal reviews and audits.
 Working with the data team to identify any data protection / PCI / SOX compliance risks with work being undertaken.
 Developing and managing plans to improve and implement SOX and data protection controls around IT systems and processes
 People Management  Ensure the correct staff are in place to carry out the business tasks aligned with the organisational goals. 
 Ensure staff are motivated and adequately trained to carry out their tasks.
 Promoting effective and efficient inter-departmental communications.
Business Process Management  Ensure that IT department business processes are defined and documented.
 Ensure that the IT department follows the defined business processes.
 Communicate cross-departmental business processes and ensure adherence. 

MyCash Functionality Management  Ensure effective account management with Technical Partners
 Ensure new products are communicated to all business units prior to release.
 Ensure stability, quality and maintenance of all product lines
 Ensure stability and quality of back office functionality  
Systems Administration Management  Ensure maintenance and security of all IT hardware and software
 Ensure backups are done timeously
 Identify system improvements 
IT Support and Enablement Management  Ensure system documentation is available and up to date
 Ensure all staff are trained on all products
 System health check carried out periodically
 Back-ups for systems carried out periodically
Distribution/Roll Out Management  Ensure Project timelines are followed
 Ensure cross-departmental communication regarding projects
 Coordinate with technical partners on project timelies
 Ensure All project deliverables are met.
Training  Ensure training documentation is available and up to date
 Ensure all staff are trained on all products
 Refresher training carried out periodically
IT Compliance   IT Policy documents in place
 Ensure regular IT Policy compliancy checks
 Formulate and Monitor change management
     Degree in Computer Science / Information Systems or related
 
  3 years MS Office Skills
Writing and Verbal Communication Skills,Strategic Responsibility
Problem Solving
Decision Making
Communication
Innovation
Ability to work with confidential and sensitive information
Ability to meet deadlines and work flexible hours
Ability to manage multiple priorities and work in a fast-paced environment
Specific by job families (min 3 � max 5) *
Windows Operating Systems
Linux Operating Systems
ACI Worldwide Postilion
Networking
Databases
Attitude 
Integrity
Orientation to internal and external client
Commitment to organization objectives
Positive and dynamic attitude
Specific for Managers and other supervision levels *
Operate independantly 
Very high levels of energy

Numerical Skills
  

Job evaluation subgrade: D