Head - Consumer Banking ZETDC Officer X 1,   POS Servicing Officer X 1, ATM - POS Monitoring Clerk X 2 The E-banking Manager is responsible for driving e - banking projects from concept to completion, overseeing the maintenance and support, upgrading delivered projects and ensuring that development projects meet business requirements and goals, fulfilling end-user requirements and identifying and resolving systems issues 1. Identifies and implements new electronic technologies to ensure digitalisation of the Bank
2. Supports POS, ATM, internet, mobile banking, agents and prepaid electricity business
3. Determines POS and ATM requirements for the Bank and request purchasing of same. Rolling out POS and ATMs after purchase
4. Promotes usage of all electronic products to ensure optimal utilisation of electronic channels  
5. Monitors system performance to ensure high level of uptime
6. Manages vendor and POS merchants to ensure intimacy  relationships
7. Reviews contracts
8. Drives profitability of the e-Banking department
9. Manages e-Banking department by monitoring effective reconciliation of suspense accounts and high level of operational excellence    
10. Places orders for cards and PIN Mailers
11. Maintains embossing and PIN production machines
12. Maintains high level of security  
13. Manages credit and debit cards business
14. Administers the card system, internet and mobile banking databases  
15. Drives growth and profitability  of E -Wallet and internet account holders
 Meetings
Returns
Returns
Performance Reviews
 Meetings
Review of Suspense Accounts and Registers
Walking around
Phoning the office and randomly passing through office during weekends and public holidays
Reports
Statistical Reports
Ad Hoc
Follow Ups
  Project management and implementation planning. Prioritising projects and planning project activities  
 Rolling out of POS and ATMs planning
 Merchant visits planning 
 Service disruption planning during upgrades
 Weekend and holidays planning to ensure 24 hour service
 Planning week, month and year activities
 Equipment maintanence and repair planning
 Floats management planning
   �A� Level
 IOBZ Diploma 
 Degree in Information Technology
 MBA
  IT qualification 6 years  Must have strong knowledge of computer systems 
 Must have reconciliation skills 
 Must have the ability to perform multiple tasks at the same time   
 Must have good marketing skills 
 Must have the ability to work under minimal supervision
 Must have the ability to work under preesure
 Must be well organised
 Must have planning skills
  Decides float amounts to place with Powertel Communications for prepaid electricity
 Decides quantity of cards and PIN Mailers to purchase
 Decides merchants to put POS machines and the commission levels
 Decides when to implement a new product
 Decides merchants to be visited, frequency and number of POS machines to install in a merchant
 Decides float amounts to place for Econet, Telecel and Netone as well as distribution per branch
 Decides which aspects of a system being tested can be implemented and which ones can be deferred
 Decides actions to be taken when there are system challenges 
 Decides on new procedures and those to amend
 Decides on strategies to use to grow e-wallet, internet and credit card book as well as strategies to promote card usage
  Managing agents and branches when system is down 
 Resolving complex customer queries 
 Given the massive number of transactions, reconciliations is complex and tracing differences can be a challenge 
 Resolving system challenges 
 Resolving system tests which will be failing  
 Resolving POS merchants queries
 Resolving complex branch queries
 Dealing with many tasks at the same time especially competing tasks against few manpower resources


Job evaluation subgrade: D