Business Information Systems Executive  IT Technicians  Responsible for developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems.  Also manages end-user customer service and direct activities to resolve hardware and software problems 1. Manages and ensures effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems;
2. Manages and ensures optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs;
3. Manages and ensures effectiveness of servers, including e-mail, internet, and backup servers, and their associated operating systems and software;
4. Performs analysis of network needs and contributes to design of network architecture, integration and installation;
5. Develops or establishes strong relationships with service providers;
6. Prepares and maintains documentation of network configurations and cabling layouts;
7. Evaluates network hardware and software requirements and capabilities and makes recommendations;
8. Prepares, monitors and controls the ICT Infrastructure budget and ensures that expenditures remain within the stipulated budget for the department by sourcing cost effective solutions and work-arounds;
9. Scans the market for contemporary architecture and technology, analyses the information and determines if there is possible fit within the company for it to stay abreast of technology
10. Ensures that routine preventive maintenance is carried out on hardware, networks and software
11. Ensures systems are compliant with regulations and establishes risk mitigation measures;
12. Ensures that the department is appropriately staffed with persons and skills at the right level;
13. Manages staff performance and expedites performance improvement programs/ training where deficiencies are noted;
14. Ensures staff discipline within department;
 Meeting
Log Book
Balance ScoreCard
 Meetings
Logging
  Support prioritization
 Maintenance schedule
 Downtime schedule 
   Bachelor�s degree in computer science or other related academic fields  Certified Information Systems Security Professional (CISSP)
 Certified Cisco Network Associate (CCNA)
 5-7 years  Must have a thorough understanding IT related market trends and related dynamics and be able to advice management accordingly;
 Must have demonstrable skills in IT � software and hardware;
 Must be familiar with hardware and software integration activities and procedures;
 Must have proven network development and implementation skills;
 Must have proven experience in carrying out negotiations at high levels, facilitating such meetings and preparing concise reports;
 Ability to analyse and deal with complex IT infrastructure development issues is needed;
 Must have experience in managing a data centre;
 Must have proven budget formulation and budget control skills;
 Must have a proven track record and competence in project proposal formulation, management and implementation at a senior level;
 Must be an innovative and business oriented person with a thorough grounding in business management and dynamics;
 Must have proven team leadership skills;
 Must be highly organised and able to lead different work team simultaneously;
 Must be able to coach and mentor employees;
 Experience in business improvement or process implementation is required;
 Knowledge of HR and employee relations is a must;
 Conflict handling and negotiation skills are a must;
 Computer literacy (MS Office) is essential amongst others
  Decides where to allocate a resource e.g. printer or desktop
 Prioritisation of team workload
 Decides on which supplier to send equipment for repairs
 Decides on how best to manage the departmental budget
  Keeping pace with ever changing technology 

Job evaluation subgrade: D