Operations Manager Operations Coordinator and Administration Assistant  Directing all branch operational aspects including distribution, customer service, human resources, administration and sales in accordance with the organisation�s objectives  Manages the office and team expenses.
 Liaises with ZIMRA and other stakeholders on queries escalated by subordinates.
 Authorises bills of entry registrations in the Work In Progress Register.
 Prepares the monthly duty roasters and annual leave planners.
 Prepares monthly reports (data analysis) and controls non conformities.
 Conducts training, coaching, mentoring, counselling and identifies staff training needs.
 Assesses the team's performance through Joint Performance Management
 Monitors the clearances done in our ZIMRA prepayment account and checks the account status.
 Checks and authorizes Beitbridge creditors� payments.
 Maintains relationships with customers and provides sales leads.
 Checks and confirms third party charges on charge sheets.
 Monitors system compliance, quotations and clearing turnaround times.
 Allocates tasks
 Report review
Meetings 
Work in progress
Performance Management System
Meetings
Error Reports
Work in Progress
 Report Review
Requisition
ZIMRA Asycuda System Report
Meetings
Work in progress
Performance Management System
Error Reports
Work in Progress
  Prepares monthly duty roasters.
 Undertakes compliances checks and duty authorizations daily.
 Prepares and monitor annual leave schedule monthly
 Checks and signs charge sheets daily.
 Communicates with interested parties daily.
 Monitors quotations and clearing turnaround time daily.
 Checks post clearance files weekly.
 Develops and implements corrective activities
   Diploma in Shipping and Logistics or equivalent
 Degree  in Business Management or equivalent
 Diploma in Customs Legislation and Procedures or equivalent
  Diploma in Customs Legislation and Procedures 3 years  Must be able to work with minimal supervision 
 Good analytical skills
 Excellent conflict resolution skills 
 Knowledge of ZIMRA Asycuda System as well as various air, road and ocean transport logistics processes.
 Extensive knowledge of local and international trading regulations.
 Computer literate
 Good interpersonal skills
 Time Management skills.

  Decides on work allocations amongst staff members.
 Decides when staff members go on leave.
 Decides on the customer relations strategies.
 Decides how the team monitors and manages clearances.
 Decides when feedback meetings should be conducted.
 Decides how the office's resources should be distributed.
 Decides on staff welfare issues.
 Decides on service providers relations issues.
 Decides on how to address technical compliance queries raised by the Customs office / or other Regulatory bodies
  Managing ZIMRA queries (both current & post clearance).
 Resolving interested parties� queries and complaints.
 Compliance to Speed link Cargo policies and procedures.
 Managing Intra and Inter Department discords.
 Corrective action for Non-conformance to internal processes.
 Optimising available resources in order to ensure service delivery which at times is inadequate. 
 Establishing correct compliance processes e.g. Tariff / Duty exemptions using pre-alerts.
 Solving customer�s post-dispatch document and compliance errors.


Job evaluation subgrade: D