Develops and implements strategies for Agency Banking. To grow revenue by developing a strong extensive agents� network that facilitates payment of financial products and services in informal, unbanked, under banked and Diaspora markets. Provides leadership and vision to the organisation by assisting the bank MD, the Board and staff with the development of ZB Agency Banking Strategy (long range and annual plans), and with the implementation, evaluation and reporting of progress on the plans. Provides leadership and vision regarding overall financial health of ZB Agency        Banking -including overheads cost control, agents cash management, productivity and profitability. Oversees preparation of annual budget, regular variance statements and annual audit. Keeps abreast with developments in the financial services sector locally, regionally and internationally to ensure that the ZB Bank Agency Banking has a competitive edge. Demonstrates initiative and creativity evidenced by new product/services initiatives, business partnerships, brand prominance, agents onboarding and distribution network. Manages press developments and have oversight on content and distribution of marketing and publicity materials in consultation with the Head of Group Business Development. Manages compliance with all relevant legislation and the requirements of the regulatory authorities which include the Reserve Bank of Zimbabwe, ZIMRA , Powertel , ZETDC and biller partners etc. Manages and maintains high standards of business ethics and corporate governance practices. Manages total compliance with labour legislation. Maintains good public relations and a sound reputation for Agency Banking. Advises appropriate stakeholders on the performance and activities of Agency Banking. Demonstrates and provides leadership in Human Resource Management , through overseeing: Recruitment and contracting of ZB Bank Agency Banking staff. Skills development, Talent retention and Succession planning. Industrial Relations and People Risk management. Performance Management and Compensation Management. Undertakes extensive and continuos research to come up with innovative and value adding products , services and channels to be offered through Agency Banking. Manages viability and profitabilty of Agency Banking. Leads and co-ordinates the aggressive Growth of Agency Banking locally , regionally and internationally. Leverages on ZBFH SBUs for the growth of Agency Banking products and Services. Decides Agency Banking Strategic direction � the how, where and what. Decides Agency Banking Targets and market position. Decides Agency Banking revenue growth - pricing, business growth. Decides on resources required to achieve Agency Banking objectives. Decides agents� recruitment and biller partnership strategies. Decides on which agents, where and how to appoint full agencies for Agency banking. Decides Agency Banking roll out and marketing program -locally, regionally and internationally. Decides Agency Banking Key Performance Indicators. Decides Stakeholder relationship Management- CRM with Agents,Compliancy with RBZ, Powertel, ZETDC,ZIMRA, Internal interdepartmental and inter SBU   relationship management. Submit Annual Plan and Budget. Submit quarterly Board paper. Submit monthly report. Submit monthly business development plans and updates and undertake monthly Agents visits. Submit monthly Agency Banking  evaluation and monitoring reports. Submit monthly risk matrix. Constantly assessing and analysing the business environment to identify opportunities, threats for Agency Banking, competitor benchmarking. Identify, quantify, calculate and source resources needed to achieve the goals and objectives of agency banking and ultimately the ZB Bank overall strategies.

Job evaluation subgrade: D