Head � Group Human Resources & Training  Training Officer (Bank Courses, ICT, ZB Life), Librarian (E-Learning)  Plans, organizes, directs and evaluates the training and manpower development activities of the Group with the objective of helping the Group realized increase return on Human Resources Development initiatives. 1. Liaise with departments with the objective of identifying and analyzing skills gaps and training needs.
2. Develops and implements a training plan based on the identified skills gaps and training needs.
3. Develops and manages the budget for the Training Department.
4. Leads the development of training content and training material.
5. Identifies internal and external trainers to facilitate training.
6. Evaluates and maintains records on the effectiveness, and return on investment, of training and development interventions.
7. Designs Manpower Development Programmes for selected supervisors, managers, TOPP, graduate trainees.
8. Coordinate and Evaluate Manpower Development Programmes
9. Manages the training centre by supervising and managing the performance of staff ad administering leave plans.
10. Prepares and submits Quarterly Business Risk Return.
11. Performs any other duties assigned by the supervisors.
 Report Review
Meeting
 Report Review
Meeting
Course sit-ins
  Prepare training calendar for the following year
 Prepare Training Budget for the following year
 Schedule user department visits, TNI/TNA, trainee follow-ups, updating of training material etc.
 Plan staff annual leave
 Prepare individual training programmes for Manpower Development

  BSc. Sociology/ Psychology/ B.Com Human Resources Management or equivalent  IOBZ Diploma
 IPMZ Training Diploma
 5 years  Candidates must have a thorough understanding of the various labour legislations and labour relations issues;
 Must have proven experience in Human Resource Development strategy and policy design and implementation;
 Must have demonstrated experience in instructional design and training evaluation;
 Must have excellent planning and problem solving skills;
 Must have demonstrated experience in Human Resource Project Management;
 Must have demonstrated performance management/ monitoring and coaching skills;
 Must have pay excellent attention to detail;
 Must have good interpersonal skills;
 Must have good communication skills both oral and written;
 Must be highly self-driven and able to work with minimal supervision;
 Must be computer literate, proficient in Microsoft Word, Excel, Publisher amongst others
  Decides on the training areas that Trainers should cover.
 Decides on when and how to schedule training activities.
 Decides on how best to manage the budget and other department resources.
 Decides on which external trainer to use for in-house course presentations.
 Decides on how to implement leave plan.
 Decides on training venue for training that is held outside the training centre.
 Decide what an individual trainee that goes through the Manpower Development Programme should cover.
 Decides what course material to use.
 Decides on the duration of a course
  Dealing with delegates that do not turn up for courses.
 Dealing with departments whose staff do not attend training.
 Ensuring that staff members nominated for course have the prerequisites.
 Managing relationships with service providers.
 Ensuring expense and professional fees payments for service providers and participants are done on time.
 Ensuring that courses requested by staff have been authorized by Head of Unit and immediate supervisor as per company policies and procedures.
 Managing unsolicited external offers for training both local and international.
 Ensuring branches release assessors for practical tests


Job evaluation subgrade: D