Courtesy | Human Resources | BYU-Idaho

# Customer Service Training: Courtesy

## Instructions

### Follow the Learning Model

****Prepare:**** Spend at least 30 minutes thoroughly studying the information listed below.

****Teach One Another:**** Spend 10-15 minutes teaching the associated principle to an individual or group.

****Ponder and Prove:**** Reflect on each principle and complete an improvement goal.

## Definitions of Courtesy

- The showing of politeness in one's attitude and behavior toward others.
- Kindness.
- The quality of being friendly, generous, and considerate.
- An action.

## Questions

- How has being courteous to a customer helped you resolve problems and concerns?
- When have you seen the benefit of being kind to someone?
- What was the result, how could it have been different?
- What improvements can you make in your life (work, home, social) to be kinder and more courteous?

## Quotes

"Courtesy is as much a mark of a gentleman as courage." -Theodore Roosevelt

"A tree is known by its fruit; a man by his deeds. A good deed is never lost; he who sows courtesy reaps friendship, and he who plants kindness gathers love." -Saint Basil

"No one is more insufferable than he who lacks basic courtesy." -Bryant H. McGill

"No act of kindness, no matter how small, is ever wasted." -Aesop

"Kindness is the language which the deaf can hear and the blind can see." -Mark Twain

"Kindness in words creates confidence. Kindness in thinking creates profoundness. Kindness in giving creates love." -Lao Tzu

"You cannot do a kindness too soon, for you never know how soon it will be too late." -Ralph Waldo Emerson

"Human kindness has never weakened the stamina or softened the fiber of a free people. A nation does not have to be cruel to be tough." -Franklin D. Roosevelt

"Constant kindness can accomplish much. As the sun makes ice melt, kindness causes misunderstanding, mistrust, and hostility to evaporate." -Albert Schweitzer

"Kind people are the best kind of people." -Unknown

"He that has done you a kindness will be more ready to do you another, than he whom you yourself have obliged." -Benjamin Franklin

"He who sows courtesy reaps friendship, and he who plants kindness gathers love." -Proverb

"Nothing is ever lost by courtesy. It is the cheapest of the pleasures costs nothing and conveys much. It pleases him who gives and him who receives, and thus, like mercy, it is twice blessed." -Erastus Wiman

"We must be as courteous to a man as we are to a picture, which we are willing to give the advantage of a good light." -Ralph Waldo Emerson

## Church Quotes and Scriptures

"The true greatness of a person, in my view, is evident in the way he or she treats those with whom courtesy and kindness are not required." -Joseph B. Wirthlin

"One who is kind is sympathetic and gentle with others. He is considerate of others' feelings and courteous in his behavior. He has a helpful nature. Kindness pardons others' weaknesses and faults. Kindness is extended to all -- to the aged and the young, to animals, to those low of station as well as the high." -Ezra Taft Benson

"Everyday of our lives... we are given opportunities to show love and kindness to those around us." -Thomas S. Monson

"Kindness is powerful." -Dallin H. Oaks

"Defend your Faith with courage and courtesy." -Jeffrey R. Holland

### Scriptures

- Matthew 5:44
- Matthew 22:34-40

## Websites

- Bring Courtesy Back to the Workplace

## Videos

- Magic Kindness
- The Virtue of Kindness
- Kindness