Frequently Asked Questions | Student Health Center | BYU-Idaho

# Health Center Frequently Asked Questions

Get answers to questions about appointments, vaccines, healthcare plans, insurance, and more.

## Frequently Asked Questions

You should bring your insurance card and information, I-Card, any relevant paperwork, and relevant medical records.

****Student Health Center**** 

- Mon, Wed, Thu, Fri: 8am-5pm
- Tuesday: 8am-11:15am, 12:30pm-5pm
- We are closed on Tuesdays from 11:15am-12:30 for Devotional

****Pharmacy**** 

- Mon, Thu, Fri: 9am-5pm
- Wednesday: 9:30am-5pm
- Tuesday: 8am-11:15am, 12:30pm-5pm
- We are closed on Tuesdays from 11:15am-12:30 for Devotional

Anyone that has lived in or traveled to a High Burden TB Country for more than 3 months, including church volunteer service, must receive a TB test. 
 
High Burden TB Country List - 2024

A TB test must be checked 48-72 hours after being administered. The Student Health Center is only open Monday-Friday.

Only students of the university and their dependents can be seen at the Health Center.

If you are unable to make your appointment, contact the Health Center immediately. 
You will be charged a $10 fine if you do not show up for your appointment or cancel less than an hour before.

We offer the following immunizations: 

- Hepatitis A
- Hepatitis B
- Combination Hepatitis A and B
- Covid-19
- Meningococcal Meningitis
- MMR (Measles, Mumps, and Rubella)
- Pneumonia
- Polio
- TDAP (Tetanus, Diphtheria, Pertussis)
- Typhoid
- Influenza (Seasonal)
- Varicella

Any charges you incur at the Student Health Center will be placed on your student account. You can pay outstanding balances on your student account at the cashier's office in the Kimball Building, or you may pay the balance online.

Yes. We are currently billing and contracting with most major insurance companies.

- A co-payment, or "co-pay", is a fixed dollar amount (for example $20 or $30) you pay for specified covered services such as a doctor office visit
- If you have the Student Health Plan and visit the Student Health Center, there is a $10 co-pay

For more information, please visit our Billing and Insurance Page.

If you have the Student Health Plan and would like an insurance card, login at www.dmba.com to print out or request your insurance card.

****If you have your Health Plan Card:**** 

- Policy number should be displayed and marked appropriately on your Health Plan Card

****No Health Plan Card:**** 

- You will need to contact Deseret Mutual for access to your policy number. 1-800-777-3622

- If you are out of state, you are covered by the Away From Campus health plan option
- From the Student Health Plan Handbook:

**"If you are away from Rexburg, you may receive your medical care from any qualified, appropriately licensed medical provider. However, it will be to your advantage to use providers who are part of Deseret Mutual's national Preferred Provider Network whenever possible.** 
 
**"You must still preauthorize any care you receive outside of the SHC, other than emergency and well-baby care."** 
 
For information about providers in your area, please call the appropriate telephone number. Be sure to identify yourself as a participant in a Deseret Mutual plan. 

- Hawaii: 
 - MDX (formerly Queen's Health Care Plan Network) 1-808-293-3970
- Idaho and Utah: 
 - Deseret Mutual Contracted Providers 1-800-777-3622
 - www.dmba.com (click on "Find a Provider")
- All other states: 
 - First Health Medical Network 1-800-226-5116 
 (Page 19 For more information, please refer to: Student Health Plan Handbook)

Visit the Student Health Plan Handbook webpage and select the Student Health Plan handbook that correlates with the current year.

****Student Health Center Coverage & Insurance Information**** 
 
**What is my coverage at the Student Health Center?** 
 
Your coverage at the Student Health Center depends on your insurance plan. To determine what is covered and any out-of-pocket costs, please contact your insurance provider directly. 
 
**Why do charges for health services at the SHC appear on my student account and later change?** 
 
Some insurance companies cannot be billed electronically by the Student Health Center. In these cases, we send your bill to the insurance provider via mail and initially charge the amount to your student account. Once we receive a response from your insurance company, any adjustments or covered amounts will be refunded to your account. 
 
**What should I know about my health insurance before seeing a doctor?** 
 
Before your appointment, verify that the doctor or facility is in-network with your health insurance plan. Once confirmed, check how much of the visit will be covered by your insurance. Coverage may vary depending on the type of appointment and your specific plan. 
 
**Why is it important to know my deductible?** 
 
A deductible is the amount you must pay for covered healthcare services before your insurance begins to contribute. For example, if you have a $2,000 deductible, you are responsible for the first $2,000 of medical expenses before your insurance starts covering costs. Understanding your deductible helps you anticipate out-of-pocket expenses and avoid unexpected charges at your appointment. 
 
****International Students**** 
 
**Why is it important to have a good health insurance plan?** 
 
Healthcare in the United States can be costly. Without a comprehensive insurance plan, even a routine visit could result in significant expenses. While some insurance plans may have higher monthly premiums, they can help minimize high out-of-pocket costs for medical treatment in the long run. 
 
**What is health insurance?** 
 
Health insurance is a plan that helps cover medical expenses. You pay a monthly payment also known as a premium to an insurance company, which then contributes to your medical costs. Different plans offer varying levels of coverage, including what services are included and how much you are responsible for paying. 
 
**How do I use my health insurance plan?** 

1. **Choose a Plan:** Select an insurance plan that meets your healthcare needs and budget. Be mindful of costs such as deductibles, copays, and premiums.
2. **Verify Network Providers:** Check if your doctor or medical facility is in-network, as insurance companies typically cover a greater portion of the cost for in-network providers.
3. **Receive Medical Care:** Visit an in-network provider and ask any necessary questions to fully understand your treatment plan.
4. **Pay Your Copay:** After your visit, the provider will bill your insurance. The insurance company will then process the claim and determine the amount they will cover. Any remaining balance will be billed to you.

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