BYU-Idaho/Web-Content huggingface dataset:
Retirement Basics | Human Resources | BYU-Idaho

# Retirement Process

Learn what you need to do as you start the retirement process.

## Get the Retirement Process Started

Generally, you will want to begin the retirement process at least 3-4 months in advance by notifying your supervisor as well as HR with a retirement date. While the retirement application can be filled out online through dmba.com, we invite employees to fill out this application with our Benefits Specialist to help with any questions that arise throughout the application process.

The application must be filled out and submitted to DMBA no later than 45 days before the employee's first day of retirement. To ensure a smooth transition, we strongly recommend the application be completed 2-3 months beforehand.

## Early Retirement

### Eligibility

To become eligible for the early retirement benefit offered by BYU-Idaho, an employee must complete 20 years of eligible service and be within four years of their social security retirement age. The early retirement benefit exists to help offset reductions that come with retiring before full retirement age is reached. The early retirement benefits can be used at the earliest four years before an employee's full retirement age. There are two parts to the early retirement benefit: the social security bridge and the lump sum.

### Social Security Bridge

When the social security benefit is withdrawn early, a 7% reduction is applied for every year that the employee's current age is below their full social security retirement age. The Social Security Bridge is offered by BYU-Idaho to help early retirees refrain from withdrawing their social security benefit until their full social security retirement age is reached.

### Lump Sum

The full retirement age for DMBA is 65. For every year that the pension is withdrawn before that age, there is a 3% reduction to the monthly benefit. To offset this reduction, eligible retirees will receive a lump sum equal to the dollar amount of the reduction.

Consult with Benefits Team

Employees can contact Taylor Woods, Benefits Specialist, to set up an appointment for a retirement consultation. In these meetings, employees can see projections of what their retirement income and insurance will look like and resolve any retirement questions they may have. These appointments can be made by contacting Taylor at extension 1711.

Consider

To prepare for retirement, you should consider a variety of sources of income. These generally include: 

1. Master Retirement or pension (solely funded by BYU-Idaho)
2. Supplemental Retirement Savings (YOUR contributions, usually through a 401(k) program)
3. Social Security
4. Personal savings (such as savings accounts, investments, property, etc.)
Training Ambassador Program | Human Resources | BYU-Idaho

# Training Ambassador Program

## About the Training Ambassador Program

Welcome to the BYU-Idaho Training Ambassador Program! Your voluntary role is designed to be light yet impactful, helping foster growth and learning at BYU-Idaho ****without requiring a heavy time commitment.****

The Training and Development Team will support you with regular updates on upcoming events and programs.

## Key Objectives

- Promote Growth
- Facilitate Learning
- Build Community

## Roles and Responsibilities

### 1) Facilitate Learning as a Department Liaison

- Act as a leader in promoting a training culture.
- Encourage participation and help organize department-specific training sessions.
- Gather and provide feedback on specific training needs within your department.
- Distribute training content provided by the Training and Development Team and encourage participation.

### 2) Promote Continuous Learning

- Encourage team members to engage in professional, personal, and spiritual development opportunities.
- Lead by example in your own development journey.

### 3) Support University-Wide Initiatives

- Assist in aligning department efforts with broader university goals.
- Monitor participation in training and development activities, providing feedback as needed.

## Expectations and Time Commitment

- ****Semesterly Informal Check-ins:**** Quick visits from the Training team to stay connected and updated.
- ****Semesterly Meeting:**** A 30-45 minute meeting at the start of each semester to discuss plans and events.

****If you or someone you know is interested in becoming a Training Ambassador for your department, or if you have questions, please contact Human Resources at**** training@byui.edu ****or**** (208) 496-1719****.****
Training and Development |Human Resources | BYU-Idaho

# Training and Development

Professional development resources for all employees (including student employees). Email training@byui.edu for specific requests.

The Spirit of BYU-Idaho

We invite you to help us preserve and enhance the Spirit of Ricks at BYU-Idaho.

Spirit of BYU-Idaho

## Training Resources

Leadership

Build leadership and interpersonal skills across campus. Leadership training is available for all full and part-time employees (including student employees).

Get Involved

Customer Service

Customer Service training helps teach employees how to best serve the community with basic principles of customer service including email and telephone etiquette.

Get Involved

Compliance (Legal)

Information and training for employees regarding topics such as information privacy, sexual harassment, and Title IX. Compliance training generally deals with employment laws and university policies.

Get Involved

Certified Courses

Get Involved

Traits and Talents Assessments

Discover personality profiling resources to better understand individual behaviors, improve interactions, and foster stronger team dynamics.

Get Involved

Workday Learning

Workday Learning is a training management system designed for workplace training and development.

Get Involved

OpenCourseWare

Explore OpenCourseWare to access free, high-quality educational materials and courses from a wide range of academic disciplines.

Get Involved

Training Notes

Browse Training Notes for concise, 1-page guides covering key topics from various campus training sessions.

Get Involved

Past All Employee Conference Videos

Browse past classes, agendas, and talks from previous All Employee Conferences, and stay updated on the upcoming one.

Get Involved

HR Video Repository

A collection of resources designed to enhance professional growth, improve workplace skills, and keep you informed about important HR updates and initiatives.

Access HR Video Repository

Inspire Growth in Your Department

Do you want to make a difference? Join our low-time-commitment program where we inspire growth, support colleagues, and promote development--all while having fun!

Become a Training Ambassador
Accountability | Human Resources | BYU-Idaho

# Customer Service Training: Accountability

## Instructions

### Follow the Learning Model

****Prepare:**** Spend at least 30 minutes thoroughly studying the information listed below.

****Teach One Another:**** Spend 10-15 minutes teaching the associated principle to an individual or group.

****Ponder and Prove:**** Reflect on each principle and complete an improvement goal.

## Definition of Accountability

Accountability is a personal choice to rise above one's circumstances and demonstrate the ownership necessary for achieving desired results.

## Questions

- How does taking responsibility for consequences empower you?
- Why does the Lord hold us accountable according to our knowledge and actions?
- How do you feel when an employee takes accountability for their action when serving you?

## Quotes

"Accountability breeds response-ability." -Stephen Covey

"It is not only what we do, but also what we do not do for which we are accountable." -John Baptiste Moliere

"It is our choices that show who we truly are, far more than our abilities." -J.K. Rowling

## Church Quotes and Scriptures

"Those scriptural words, "Thou mayest choose for thyself, for it is given unto thee" (Moses 3:17), introduced Adam and Eve and their posterity to all the risks of mortality. In mortality men are free to choose, and each choice begets a consequence. The choice Adam made energized the law of justice, which required that the penalty for disobedience would be death." -President Boyd K. Packer

"When we understand what is right and what is wrong, we are in a position to exercise our freedom in making choices. In so doing, we must stand accountable for our decisions, and we cannot escape the inevitable consequences of these choices. Such freedom to exercise moral agency is essential in an environment where people have the highest prospects for progress and development." -Elder Dean L. Larsen

"Brothers and sisters, may we focus on the simple ways we can serve in the kingdom of God, always striving to change lives, including our own. What is most important in our Church responsibilities is not the statistics that are reported or the meetings that are held but whether or not individual people-ministered to one at a time just as the Savior did-have been lifted and encouraged and ultimately changed. Our task is to help others find the peace and the joy that only the gospel can give them." -M. Russell Ballard, "O Be Wise," Ensign, November 2006, pg. 20

### Scriptures

- D&C 29:47
- D&C 104:13
- D&C 134:1

## Websites

- What is Personal Accountability
- Personal Accountability
- Developing Personal Accountability
- The 8 Truths of Accountability

## Videos

- Personal Accountability
- The Unaccountables (Crucuial Accountability)
- 100% Accountability 0 Excuses
- Steve Young on Accountablity
- "Be 100 Percent Responsible" by Elder Lynn G. Robbins
Attitude | Human Resources | BYU-Idaho

# Customer Service Training: Attitude

## Instructions

### Follow the Learning Model

****Prepare:**** Spend at least 30 minutes thoroughly studying the information listed below.

****Teach One Another:**** Spend 10-15 minutes teaching the associated principle to an individual or group.

****Ponder and Prove:**** Reflect on each principle and complete an improvement goal.

## Definition of Attitude

A settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior.

## Questions

- How does your attitude affect your performance?
- What benefits come from having a positive attitude vs. a negative one?
- What can you do to control your attitude in life?

## Quotes

"Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be cumbered with your old nonsense." -Ralph Waldo Emerson 
"It's not what happens to you that determines how far you will go in life; it is how you handle what happens to you." -Zig Ziglar 
"People may hear your words, but they feel your attitude." -John C. Maxwell 
"Attitude is a little thing that makes a big difference." -Winston Churchill 
"Weakness of attitude becomes weakness of character." -Albert Einstein

## Church Quotes and Scripture

"The spirit of gratitude is always pleasant and satisfying because it carries with it a sense of helpfulness to others; it begets love and friendship, and engenders divine influence. Gratitude is said to be the memory of the heart." -President Joseph F. Smith 
"We can't direct the wind, but we can adjust the sails. For maximum happiness, peace, and contentment, may we choose a positive attitude." -President Thomas S. Monson 
"No misfortune is so bad that whining about it won't make it worse." -Elder Jeffrey R. Holland 
"Remember, a good attitude produces good results, a fair attitude fair results, a poor attitude poor results. We each shape our own life, and the shape of it is determined largely by our attitude." -Elder M. Russell Ballard 
"So much in life depends on our attitude. The way we choose to see things and respond to others makes all the difference." -President Thomas S. Monson

### Scriptures

- 2 Nephi 2:25
- 2 Nephi 5:27
- 3 Nephi 27:27
- Romans 5:2
- Acts 5: 41-42

## Websites

- Why Your Attitude Is Everything
- How to Create a Positive Attitude
- Living the Abundant Life
- Come What May and Love It

## Videos

- The Happy Secret to Better Work (TED)
- Living Beyond Limits (TED)
- What Is the Happiness Advantage
- Wake Up with a Positive Attitude
- Change Your Mindset, Change the Game (TED)

> Words can never adequately convey the incredible impact of our attitudes toward life. The longer I live the more convinced I become that life is 10 percent what happens to us and 90 percent how we respond to it.

Charles Swindoll
Effective Communication | Human Resources |BYU-Idaho

# Customer Service Training: Communication

## Instructions

### Follow the Learning Model

****Prepare:**** Spend at least 30 minutes thoroughly studying the information listed below.

****Teach One Another:**** Spend 10-15 minutes teaching the associated principle to an individual or group.

****Ponder and Prove:**** Reflect on each principle and complete an improvement goal.

## Definition of Communication

The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.

## Questions

- How can effective communication resolve concerns?
- What experiences have you had when trying to communicate with businesses and communication has been poor? What resulted from those exchanges?
- Why does effective communication benefit both you and the person with whom you are communicating?

## Quotes

"Communication--the human connection--is the key to personal and career success." -Paul J. Meyer 
"The basic building block of good communications is the feeling that every human being is unique and of value." -Author Unknown 
"The most important thing in communication is hearing what isn't said." -Peter Drucker 
"We have two ears and one mouth so that we can listen twice as much as we speak." -Epictetus 
"You cannot truly listen to anyone and do anything else at the same time." -M. Scott Peck

## Church Quotes and Scriptures

"True disciples of Jesus Christ seek to follow His example in the ways they communicate. Their communications, both verbal and nonverbal, are to be kind, compassionate, and helpful, reflecting a love for Heavenly Father's children and an understanding that all people are brothers and sisters." -L. Lionel Kendrick (View the complete address "Christlike Communications".) 
"Kind words can be short and easy to speak, but their echoes are truly endless." -Mother Theresa

### Scriptures

- 2 Peter 3:11
- 1 Timothy 4:12
- 1 Peter 1:13- 25
- Ephesians 4:29

## Websites

- Effective Communication in Customer Service
- 15 Customer Service Skills that Every Employee Needs
- A Listening Ear

## Videos

- Communication Skills Training
- 10 Ways to Have a Better Conversation (TED)
- How to Speak so that People Will Listen (TED)
- 7 Ways to Make a Conversation With Anyone (TED)

## Additional Resources

- Finding Balance in Life
Counseling with Our Councils | Human Resources | BYU-Idaho

# Counseling with Our Councils

Learn about participating in and benefiting from councils. Includes downloadable PDFs filled with excerpts from Elder M. Russell Ballard's book **Counseling with Our Councils**, LDS talks, and other resources.

Counseling with our Councils

In 1997, Elder M. Russell Ballard wrote, Church and family councils are one of the best resources in winning the battle for the souls of our Father's children. Fifteen years later, that is still true, and with the growth of the Church, the mounting challenges we face in the world, and the release of the new Church Handbook comes the revised edition of Counseling with Our Councils.

Purchase Your Copy

## Key Concepts

Key Quotes for Council Members

August 10, 2022 03:02 PM

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Key Quotes and Ideas for Campus Leaders

August 10, 2022 03:02 PM

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## Addresses by President M. Russell Ballard

Counseling with Our Councils - M. Russell Ballard

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Strength in Council - M. Russell Ballard

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Family Councils - M. Russell Ballard

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Are We Keeping Pace? - M. Russell Ballard

Watch Now

## Additional Resources

7 Lessons Heavenly Father Teaches Us on How to Run an Effective Council

Learn More
Crucial Conversations | Human Resources | BYU-Idaho

# Crucial Conversations

A certified course for developing skills to communicate effectively with others. Crucial Conversations provides quotes, videos, and assessments to help elevate employee conversation skills.

Information

To request the certified course, please contact Bryan Ellis in the HR Office. Bryan is a certified facilitator for Crucial Conversations.

Summary

Quotes

Videos

Assessment

Summary

Quotes

Videos

Assessment

Summary

Quotes

Videos

Assessment

Crucial Conversations Summary

Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics, at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. 
 
Crucial Conversations teaches participants how to: 

- Speak persuasively, not abrasively
- Foster teamwork and better decision making
- Build acceptance rather than resistance
- Resolve individual and group disagreements

To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial conversations in mind that will help you fully apply the skills you will learn, and measure the effectiveness of the training. 
 
Crucial Conversations - Overview 
Crucial Conversations - Model Poster 
Crucial Conversations - Book-Discussion Questions 
Crucial Conversations - Role-Plays 
Crucial Conversations - Presentation

> The single biggest problem in communication is the illusion that it has taken place.

George Bernard Shaw

> The greatest discovery of my generation is that a human being can alter his life by altering his attitudes of mind.

William James

Mastering The Art of Crucial Conversations | Joseph Grenny

Crucial Conversations | Joseph Grenny

Crucial Conversations | Al Switzler

YOUR STYLE UNDER STRESS™ ASSESSMENT
Email Etiquette | Human Resources | BYU-Idaho

# Customer Service Training: Email Etiquette

## Instructions

### Follow the Learning Model

****Prepare:**** Spend at least 30 minutes thoroughly studying the information listed below.

****Teach One Another:**** Spend 10-15 minutes teaching the associated principle to an individual or group.

****Ponder and Prove:**** Reflect on each principle and complete an improvement goal.

## Cartoons

- Reply All
- Choose Your Words Carefully
- Weddings

## Questions to Consider

- Why should we care about the quality of the emails we send to our customers?
- What do I like about the emails that I receive?
- What do I dislike about the emails people send to me?

## Resources to Read and Highlight

- 6 Ways to Improve Your E-mail Messages
- Email Courtesy Suggestions
- Email Etiquette for Professionals: 19 Essential Ground Rules
- Email Etiquette 101
- Email Etiquette: Why is it Important?

## Think About It

- What do my emails look and sound like? Do they appear and sound professionally written? What is my tone?
- What are you going to do to improve? Write down just two specific goals and put them on a sticky note at your desk, on your monitor, or somewhere you will see it often. Keep it there for two weeks. (Sample goal: Proofread all emails before I send them, checking for spelling errors, correct tone, and professional language.
Exceeding Expectations | Human Resources | BYU-Idaho

# Customer Service Training: Exceeding Expectations

## Instructions

### Follow the Learning Model

****Prepare:**** Spend at least 30 minutes thoroughly studying the information listed below.

****Teach One Another:**** Spend 10-15 minutes teaching the associated principle to an individual or group.

****Ponder and Prove:**** Reflect on each principle and complete an improvement goal.

## Definition of Exceeding Expectations

To be or do something to a greater degree; be superior or better than some standard.

## Questions

- What are the expectations customers have for your business?
- What can you do to make to the customers' experience better?
- What keeps you from doing more than what your customer expects?
- What can happen when bad customer service occurs?

## Quotes

"One extends one's limits only by exceeding them." -M. Scott Peck 
"The first step in exceeding your customer's expectations is to know those expectations." -Roy H. Williams 
"If you accept the expectations of others, especially negative ones, then you never will change the outcome." -Michael Jordan "Make each day count by setting specific goals to succeed, then putting forth every effort to exceed your own expectations." -Les Brown 
"The expectations of life depend upon diligence; the mechanic that would perfect his work must first sharpen his tools." -Confucius 
"Do what you do so well that they will want to see it again and bring their friends." -Walt Disney"Well done is better than well said." -Benjamin Franklin 
"High standards are the foundation of great achievements." -Unknown

## Church Quotes and Scriptures

"Try and keep on trying until that which seems difficult becomes possible, and that which seems only possible becomes a habit and a real part of you" -Dieter F. Uchtdorf 
"Do not expect to become perfect at once. If you do, you will be disappointed. Be better today than you were yesterday and be better tomorrow than you are today." -Lorenzo Snow 
"You hold in your hands the happiness of more people than you can imagine." -Henry B. Eyring

### Scriptures

- Matthew 25:14-30
- John 11
- Alma 17:20-39
- Alma 18:9-10
- Acts 20:35

## Videos

- Two Principles For Any Economy
- Going the Extra Mile
- Grover on Customer Service
- Sienfeld Customer Service Example

## Websites

- 8 Leaderhip Attributes That Make Employees Go the Extra Mile
- Eight Steps to Great Customer Service Experience