Failed Payment Petition | Financial Services | BYU-Idaho

# Failed Payment Petition

If you made a payment that failed either by e-check or paper check then you may have received a $25.00 fee per failed payment, had your e-check or paper check payment option disabled, and/or had a PNSF hold that will prevent the ability to receive transcripts and register. The e-check and or paper check payment option will not be eligible to be re-enabled until one year after your failed payment. If you petition for this option to be re-enabled and it has not been a year your petition will be denied.

Failed Payment Petition Form

Petition Requirements, Documentation, and FAQs

Petition Requirements

Supporting Documentation

Petition FAQs

Petition Requirements

Supporting Documentation

Petition FAQs

Petition Requirements

Supporting Documentation

Petition FAQs

Petition Refund Exceptions:

1. Death of an immediate family member
2. Medical condition requiring extended medical care where continuing school is impractical
3. Acceptance of a qualifying internship after the Registration Deadline
4. Military deployment or military commitments

Please be aware that: 

- ****You must have OFFICIALLY dropped your course(s) during the semester for which you are petitioning.**** BYU-Idaho does not drop courses for non-payment or non-attendance.
- Refunds cannot be given for courses in which students have recorded grades.
- Petitions must be submitted within ****one year**** of the original tuition assessment.
- Please submit the petition form with all ****supporting documentation. Incomplete petitions and petitions lacking supporting documentation will not be considered.****

These circumstances are NOT sufficient to support a Tuition Refund Petition

- Not being aware of the Registration Deadline (add/drop deadline) or forgetting you were registered
- Insufficient financial aid or financial hardship
- Dropping courses to avoid bad grades
- Deciding that school/life is too overwhelming
- Academic or disciplinary dismissal
- Dissatisfaction with an instructor or course content or determining that courses you took do not meet your academic or personal goals

The burden of proof rests with the student to submit documentation of circumstances that prevented the student from adhering to the BYU-Idaho policies. All statements in the petition MUST be documented. This documentation may include, but is not limited to the following: 
 
Death of an immediate family member: 

1. Certificate of death or obituaries listing relationship to deceased individual
2. Immediate family is defined as spouse, sibling, children, and/or parents

Medical condition requiring extended medical care where continuing school is impractical. (This provision specifically excludes conditions or chronic illnesses that remain static and are known to the student at the time of enrollment.) 
 
Statement from the physician or hospital on official letterhead that provides: 

1. Date the medical condition was diagnosed
2. Dates of treatment
3. Dates of hospitalization or confinement, recuperation period, release from treatment
4. How this condition affected your university attendance. Please do not submit medical bills or insurance claims

****Acceptance of a qualifying internship after the Registration Deadline:**** 

1. The internship must show on the class schedule. Submit a screenshot of the class schedule.

****Military deployment or military commitments:**** 

1. Military orders if the student's military unit was activated and deployed during the semester.
2. Other official legal documents that substantiate the inability to participate in courses during the semester due to deployment or military commitments.

If you meet all of the requirements for the Tuition Refund Exception Petition, you will need to complete all of the necessary information in full detail on the petition. 

Petition Form

## Tuition Refund Exception Petition FAQs

If you have a PNSF hold added to your account, it means you had a failed payment. This hold will not be removed until the past-due balance on your account is paid in full. If you pay with an e-check or paper check, the hold will not be removed until 10 days after your initial payment to ensure the payment clears. If you pay with a card, then the hold can be removed immediately after your payment. You will need to call Accounting Services at 208-496-1900 to have the hold removed. The hold will prevent registration as well as prevent you from receiving your transcripts and/or diploma.

Payments can fail for multiple reasons. The most common is that you did not have enough money in your bank account, you entered the wrong banking information, or your bank stopped the payment.

If you received a $25.00 fee due to a failed payment, it means that the payment you submitted failed. This can happen if you do not have enough money in your bank account, you enter the wrong banking information, or the bank stops the payment.

If your e-check option is not appearing, then you had two failed payments processed on your student account. If you had two failed payments, then this option is revoked for at least one year. After one year, you may have this payment option re-enabled by submitting a Failed Payment Petition.

The deadline for submitting a petition is one year after the original tuition charge.

Please see the supporting documentation on the Tuition Refund Exception Petition form. 
 
Supporting Documentation

Please allow 2-3 weeks for processing once ****AL****L documentation is submitted.

An email will be sent to your university email notifying you of the committee's decision.