Ticketing Office FAQs | Ticket Office | BYU-Idaho

# Ticketing Office FAQs

Questions and answers about events, including seating, building locations, accessibility, dress, and etiquette.

Events with theatrical smoke use a water-based smoke or haze. If you have special concerns, please contact the Ticket Office at (208) 496-3170 before purchasing tickets for the event.

Graduation guests are welcome to use university parking lots. 
For other events, permit parking is not enforced after 4 p.m. and guests are free to use university parking lots.

Buildings and other locations can be found using the university map page.

Wheelchairs are only available for temporary use in the BYU-Idaho Center. Wheelchairs can be acquired by going to the Ticket Office in the BYU-Idaho Center. They are to be used for transportation of persons with mobility impairments to assist them to their seating area. Patrons should bring their own wheelchair if they need transportation from their vehicle to the facility. Wheelchair escorts are not provided. Please bring a Photo ID to check out a wheelchair. 
 
It is important to notify the Ticket Office at the time of purchase of your access needs including seating, assistive listening, or other needs. Each individual with ADA seating accommodations may have a maximum of three companions in the same area.

The camera policy for most events is NO picture taking or audio or video recording. You may to asked to put away your phone or other device at these events. If you have questions, contact the Ticket Office at the event location.

Doors open 30 minutes before showtime except in the BYU-Idaho Center where doors open 1 hour before the start of the event.

All patrons entering the building are required to have a ticket. Children under two years of age generally do not need a ticket, however, most events at BYU-Idaho have an age restriction. Many performances are not recommended/not allowed for children under the age of six. 
 
Please check with the Ticket Office or the ticket website if you are unsure if a performance is appropriate for younger audience members.

There are no refunds given. Tickets may be exchanged for the same event shown on multiple nights. Before purchasing tickets, carefully review your event and seat selection for correctness.

No food or drinks are allowed in event venues.

For most events you may lose your seating if you are not in your seat 10 minutes before the start of the performance. Those tickets are released to those waiting in the stand-by line. Theatre events have a no-admittance policy once the play has begun. For music events you will be allowed to enter when there is a break in the music. 
 
Seating is not released in the BYU-Idaho Center or the Hart Auditorium. 
 
We encourage you to arrive at least 30 minutes prior to an event to ensure that you are in your seat at the proper time. Parking can be difficult to find close to curtain time.

The BYU-Idaho Ticket Office does not sponsor any events. The Ticket Office is solely a service operation for other programming organizations. Although the Ticket Office tries to be knowledgeable about all the events for which it provides ticketing services, questions or concerns about specific program content or selection should be directed to the sponsoring organization.

Will Call is when your tickets are waiting for you at the Ticket Office. The person whose name is on the order is the only one allowed to pick up those tickets unless another name was given at the time of order. Mobile Delivery is also an option.

Print @ Home is a new delivery option available on some events. When ordering, you have the option to pick your delivery method. These tickets, often called "e-tickets", are emailed to you from the ticket office and can be printed on your home printer. Tickets will be scanned at the event for verification.

All tickets are scanned upon entry. Only the first scan of the barcode on your ticket will be admitted. Reprinting the same barcode is illegal and subject to prosecution. 
 
Because of this scanning process, if you have already scanned your ticket for entry and need to leave for any reason, please have an usher mark or scan your ticket for re-entry.

The only events not requiring tickets are Outdoor Activities or Catering events. In this case, your name will be on a list for you to check in when you arrive at the event

You will receive an email confirmation.

We wish for every guest to have a wonderful, unforgettable experience during their visit. To provide that assurance, all noise-making devices (cell phones) are to be turned off. Guests should remain seated during all productions while keeping chatter to a very minimal level. If you need to leave the venue for any reason, please do so in between songs, scenes, performances, etc. 
 
Cough drops and other noises made by food or beverage consumption can also be a distraction, so we ask that you keep this in mind during the show.

Dress for events is specified on the tickets for the event. There are two main types of dress, these are Event and Classroom. 

#### Classroom dress

Follow the guides for ordinary student dress and grooming which can be found at the dress and grooming standards page. 

#### Event Dress

Men should wear: Dress pants or a suit with a collared shirt, tie, and dress shoes. 
 
Women should wear: Modest dress, skirt or dress pants, a blouse, and dress shoes.

Students are allowed to purchase two tickets at the student price if the other ticket is for a BYU-I student. If not, the non-student ticket will be charged at the community patron price.