Discuss ways in which brands in your industry (or industry of your choice) could benefit from the web's gift to measurement: "the ability to fail faster. At a low cost." Provide at least one example supporting your ideas


Answer: Kia Carnival is a new MPV (multi-purpose vehicle) 7-seater minivan directly competing with the industry leaders like Honda Odyssey, Toyota Sienna, and Chrysler Pacifica. Kia Carnival faces an uphill battle against the industry leader to gain market share. Kia Carnival can perform a small, low-cost experiment to measure consumer outcomes, customer value, and attribution to increase sales and optimize its spending on digital marketing.   

The minivan buyers typically visit the Kia Carnival website, engage in a vehicle build configurator, and perform inventory checks to get an overview of the vehicle and price. Post this, the buyers will check YouTube videos and Twitter reviews and visit a Kia dealership store if the buyer shortlists Carnival.   

Kia can start measuring the micro-conversions along the buyer journey by tracking the website page views; car configuration clicks, inventory views, and video views on the Kia YouTube channel. These data points can be fed to a lightweight MTA model to determine consumer insights. Do insights include how well the buyer understood the features and differentiation of Kia Carnival? Salient aspects of the car etc. will equip the Kia salesperson with customer intelligence.   

Kia can leverage a 3rd party provider like Nielsen to collect and find insights from the web analytics data. Kia can “fail fast at a low cost” with this model, and if the model is successful, Kia can scale it to its other lines of products.