[en] The evaluation of the quality of care and, within it, as a key indicator to pay special attention, patient satisfaction have been considered priority elements in recent years in the field of Podiatry. However, the contributions and studies on the evaluation of podiatric care quality have been minimal. The University Clinic of Podiatry (CUP) of the University of A Coruña is a teaching and assistance center that needs to guarantee the quality of the services it offers, for the benefit of both its users and the teaching activities corresponding to the Degree in Podiatry. Thus, the objective of this research focuses on the evaluation of the quality of care of the CUP, and, more specifically, the satisfaction of their patients. To analyze these phenomena, a convergent study of mixed methods has been carried out, aimed at exploiting the complementarity between quantitative and qualitative methodologies. The results of the research have allowed to establish a valid and reliable questionnaire. Likewise, it has been ascertained that the level of satisfaction of CUP patients with the care received is good. It emphasizes that the relationship and the clinical aspects are the elements described as more satisfactory. On the contrary, the waiting times for the first consultation, the procedures for followup appointments and access represent the worst-rated aspects. In general, older people have shown higher levels of satisfaction compared to the other age groups. Finally, the results are discussed and different intervention proposals are presented to improve the quality of care in the CUP, according to the results of the study

[gl] A avaliación da calidade asistencial e, dentro dela, como indicador clave a que prestar especial atención, a satisfacción do paciente están a considerarse elementos prioritarios nos últimos anos no campo da Podoloxía. No entanto, as achegas e os estudos sobre a avaliación da calidade asistencial podolóxica son mínimos. A Clínica Universitaria de Podoloxía (CUP) da Universidad da Coruña é un centro docente e asistencial que necesita garantir a calidade dos servizos que ofrece, en beneficio tanto dos seus usuarios como das actividades docentes correspondentes ao Grao en Podoloxía. Así, o obxectivo desta investigación céntrase na avaliación da calidade asistencial da CUP, e, máis en concreto, na satisfacción dos seus pacientes. Para analizar os devanditos fenómenos, levouse a cabo un estudo converxente de método mixto (mixed methods), dirixido a explotar a complementariedade existente entre as metodoloxías cuantitativa e cualitativa. Os resultados da investigación permitiron establecer un cuestionario válido e fiable. Así mesmo, pescudouse que o nivel de satisfacción dos pacientes da CUP coa atención recibida é bo. Salienta que o trato e os aspectos clínicos son os elementos descritos como máis satisfactorios. Pola contra, os tempos de espera para primeira consulta, os trámites de citas de seguimento e o acceso representan os aspectos peor valorados. En xeral, as persoas maiores amosaron uns niveis de satisfacción superiores en comparación cos restantes grupos de idade. Finalmente, discútense os resultados e preséntanse diferentes propostas de intervención para mellorar a calidade asistencial na CUP, de acordo cos resultados do estudo.