[en] Have you stopped thinking about how you learn everything you need to know to carry out the functions required by your position? Do you consider that your organization offers sufficient resources to facilitate the acquisition of the competences and/or skills you need on a daily basis? These are some of the questions this doctoral thesis attempts to answer. As shown by Jennings and Wargnier (2012), professionals no longer need to step out from their working environment in order to learn, as their training can also take place at their workplace. The aim of this study is to focus on workplace learning models and their implementation in the Department of Justice and Social Services in Catalonia. In this respect, it analyses the mechanisms through which knowledge related to daily professional activities is created, bearing in mind the role of informal learning. At the same time, concepts are reviewed, and the problems involved in using, promoting, and fostering informal learning linked to the workplace and professional and institutional improvement are examined in depth. Specifically, the study starts from a mixed methodological approach and includes a progressive or successive exploratory design, with the qualitative approach as predominant (quan-QUAL), thus establishing an evolution and integration between quantitative and qualitative data. The results are not generalizable to all the contexts of the Catalan public administration; nevertheless, they offer a first approximation to the object of study and allow us to appreciate certain particularities or trends in both departments analysed. The documentary review, the results obtained from the study, and the conclusions derived from it allow the proposal of a specific improvement model for the promotion of on-the-job learning of professionals in these areas.Have you stopped thinking about how you learn everything you need to know to carry out the functions required by your position? Do you consider that your organization offers sufficient resources to facilitate the acquisition of the competences and/or skills you need on a daily basis? These are some of the questions this doctoral thesis attempts to answer. As shown by Jennings and Wargnier (2012), professionals no longer need to step out from their working environment in order to learn, as their training can also take place at their workplace. The aim of this study is to focus on workplace learning models and their implementation in the Department of Justice and Social Services in Catalonia. In this respect, it analyses the mechanisms through which knowledge related to daily professional activities is created, bearing in mind the role of informal learning. At the same time, concepts are reviewed, and the problems involved in using, promoting, and fostering informal learning linked to the workplace and professional and institutional improvement are examined in depth. Specifically, the study starts from a mixed methodological approach and includes a progressive or successive exploratory design, with the qualitative approach as predominant (quan-QUAL), thus establishing an evolution and integration between quantitative and qualitative data. The results are not generalizable to all the contexts of the Catalan public administration; nevertheless, they offer a first approximation to the object of study and allow us to appreciate certain particularities or trends in both departments analysed. The documentary review, the results obtained from the study, and the conclusions derived from it allow the proposal of a specific improvement model for the promotion of on-the-job learning of professionals in these areas.

[es] ¿Te has parado a pensar cómo aprendes todo lo que sabes para desarrollar las funciones que requiere tu puesto de trabajo? ¿Consideras que desde tu organización se ofrecen las suficientes oportunidades para facilitar la adquisición de competencias y/o habilidades que necesitas en el día a día? Estas son algunas cuestiones a las que intenta dar respuesta la presente tesis doctoral. Tal como detallan Jennings y Wargnier (2012) los profesionales ya no necesitan desplazarse de su ambiente de trabajo para aprender, ya que su formación tiene cabida también en el mismo puesto laboral. El objetivo de esta investigación se centra en los modelos de aprendizaje en el puesto de trabajo y su concreción en el Departamento de Justicia y en los Servicios Sociales de Cataluña. Se analizan los mecanismos a través de los cuales se crea conocimiento relacionado con las actividades profesionales diarias, teniendo presente el papel del aprendizaje informal. A su vez, se revisan conceptos y se profundiza en los problemas que conlleva utilizar, promover e impulsar el aprendizaje informal vinculado al puesto de trabajo y la mejora profesional e institucional. Concretamente, el estudio parte de un planteamiento metodológico mixto e incluye un diseño exploratorio progresivo o sucesivo con el enfoque cualitativo como predominante (cuan-CUAL), estableciendo así una evolución e integración entre los datos cuantitativos y cualitativos. Los resultados, no llegan a ser generalizables para todos los contextos de la Administración Pública catalana, aun así, ofrecen una primera aproximación al objeto de estudio y permiten apreciar ciertas particularidades o tendencias en ambos departamentos analizados. La revisión documental, los resultados obtenidos con el estudio y las conclusiones derivadas permiten la propuesta de un modelo de mejora específico para el fomento del aprendizaje en el puesto de trabajo de los profesionales que forman parte de la realidad de estos ámbitos.