[en] This guide presents a proposal for organisational changes aiming to build a restorative culture in universities, based on the academic and social context of Spain today. The starting point is the certainty that proper conflict management enables social growth and strengthening. A restorative culture advocates accepting responsibility for the harm we cause and makes us move on from the popular phrase "if you do harm, you pay" to a much more positive stance: "if you do harm, you make amends". It also broadens the view by contemplating the conflict in its different phases: the prevention phase—which includes everything we can do to prepare to handle conflict before it escalates and brings about an overwhelming crisis; the responsive phase–offering restorative responses during and after the conflict; and finally, the necessary reintegrative actions afterwards. The guide is presented with the goal to support the process of informed decision-making the Spanish universities need to undergo in order to comply with the University Coexistence Law 3/2022, which revokes a disciplinary regime passed in 1954 during Franco's dictatorship. By proposing for the first time the use of mediation and other alternative measures to sanctions, this law opens the door to the implementation of the restorative approach in the Spanish sphere as a complementary way of treating victims and offenders, especially in conflicts with a moral asymmetry not always institutionally recognised. The guide contents are organised in ten chapters: (1) an introduction contextualising the challenge Spanish universities are currently facing; (2) an exposition of the restorative antecedents in the national and international educational model; (3) a brief description of the foundations of restorative justice underlying the proposed model; (4) the legal framework of the restorative approach in the Spanish Coexistence Law 3/2022; (5) an actual proposal for the implementation of the restorative approach transversally in a university that aspires to integrate a new restorative culture into its institutional DNA, including a description of the different levels of action and two specific instruments: the Master Plan for Restorative Culture (CURE in its Spanish acronym) and the Restorative Approach to Conflict Program (ARCO in its Spanish acronym); (6) a repertoire of restorative practices and processes classified by levels of approach; (7) a list of one hundred indicators for the Master Plan for Restorative Culture; (8) an extensive bibliography; (9) an interesting list of resources to further discussion; and (10) an invitation to the university community to continue the conversation

[eu] Gida honetan proposamen bat aurkeztuko dugu. Unibertsitateen antolamendua aldatu, eta kultura errestauratibo baterantz joan nahi dugu eta, horretarako, Espainiako errealitate akademiko eta soziala hartuko dugu aintzat. Gure iritziz, gatazkak egoki kudeatuz hazten eta sendotzen da gizartea, eta uste hori dago gure proposamenaren abiapuntuan. Kultura errestauratibo horrek guk sortzen dugun kaltearen erantzukizunari heltzen dio, eta, "kaltea egiten duenak kaltea ordaindu behar du" printzipio ezaguna baino askoz ere eraikitzaileagoa den beste honetarantz eramaten gaitu: "kaltea egiten duenak kaltea erreparatu behar du". Era berean, kultura errestauratiboak begirada zabaltzen du, zenbait fasetan lantzen baitu gatazka: probentzioaren fasean —gatazka bati aurre egiteko zer prestatu dezakegun, neurriz igo eta gainezka eginen digun krisi bat piztu baino lehen—, fase errespontsiboan —gatazkaren bitartean eta ondoren erantzun errestauratiboak ematea— eta ondoren egin beharreko jarduera berrintegratzaileetan. Gida honek lagundu egin nahi die unibertsitateei Espainiako Unibertsitateetako Bizikidetzari buruzko otsailaren 24ko 3/2022 Legea betetzeko hartu behar dituzten erabakietan. Hain zuzen ere, lege horren bidez indargabetu zen 1954ko diziplinaaraudia, diktaduran sortutakoa. Lege berriak, bitartekaritza erabiltzea eta zigorraren ordez beste neurri batzuk baliatzea proposatzen duenez, atea irekitzen dio ikuspegi errestauratiboa abian jartzeari. Biktimak eta arau-hausleak modu osagarrian artatzeko aukera zabaltzen du, batez ere instituzionalki aitortu gabeko asimetria morala duten gatazketan. Gidaren edukia hamar kapitulutan egituratuta dago: Espainiako unibertsitateek gaur egun duten erronkari testuingurua ematen dion sarrera; Espainiako eta nazioarteko hezkuntza-ereduetan dauden aurrekari errestauratiboen azalpena; proposatutako eredua funtsatzen duten justizia errestauratiboen oinarrien deskribapen laburra; ikuspegi errestauratiboaren kokapen juridikoa Espainiako 3/2022 Bizikidetza Legearen esparruan; ikuspegi errestauratiboa modu transbertsalean ezartzeko proposamen zehatza, bere DNA instituzionalean kultura errestauratibo berri bat txertatu nahi duen unibertsitate batean, ekintza-mailak eta bi tresna espezifiko deskribatuz: Kultura Errestauratiboaren Plan Zuzentzailea (CURE) eta Gatazka Errestauratiboki Lantzeko Programa (ARCO); praktika eta prozesu errestauratiboen errepertorioa, abordatze-mailen arabera sailkatuta; Kultura Errestauratiboaren Plan Zuzentzailerako ehun adierazleren zerrenda; bibliografia zabala; azaldutakoan sakontzeko baliabideen zerrenda interesgarria; eta unibertsitateko komunitateari gonbidapena, elkarrizketari eusteko