[ca] Les empreses del sector d'automoció tenen com a objectiu principal realitzar vendes de vehicles i oferir un servei de postvenda en el seu concessionari, a més de donar un servei satisfactori i adaptat per a tota mena de clients. El treball present de final de grau va constar en fer una anàlisi de qualitat en dues empreses del sector de l'automòbil que treballen conjuntament, anomenades Romakuruma i Romamotor. Durant tot el projecte vaig estar en contacte presencialment amb les dues empreses, de les quals sóc client. Aquestes pertanyen al grup Rmotion, grup amb més de quaranta anys d'antiguitat, aquest grup des dels seus inicis va apostar per utilitzar la tecnologia més avançada del mercat per diferenciar-se dels diferents concessionaris, apostant per oferir un gran servei als clients i intentar mantenir un grup unit. L'objectiu d'aquest projecte ha estat analitzar el funcionament de l'empresa, trobant diferents problemes i fent una anàlisi d'ells, incloent-hi un informe amb possibles solucions a aquests problemes. Per poder elaborar el projecte i assolir aquests objectius, vaig observar tots els departaments de l'empresa i així vaig poder veure el seu funcionament. Seguidament, vaig analitzar les dades d'aquests i vaig localitzar on hi havia errors susceptibles a ser corregits, trobant un total de nou problemes que afectaven els diferents departaments de l'empresa: departament de vendes, postvenda, administració, logística i call center. Amb aquesta informació vaig intentar donar una solució o una possible millora, sent aquesta última part el més important de la feina. Al final del projecte, vaig estudiar l'impacte sociocultural que provocava aquestes millores en l'empresa, vaig redactar unes conclusions amb els informes finals i vaig realitzar un estudi econòmic per valorar quin era el cost de la feina realitzada.

[en] The main aim of companies in the automotive sector is to carry out vehicle sales and offer an after-sales service at their dealership, in addition to providing a satisfying and adapted service for all types of customers. This final degree project consisted of carrying out a quality analysis in two companies in the automobile sector that work together, called Romakuruma and Romamotor. Throughout the project I was in contact with both companies, of which I am a client. These belong to the Rmotion group, a group with more than forty years, this group since its inception opted to use the most advanced technology on the market to differentiate itself from the different dealerships, betting on offering a great service to customers and trying to maintain a group united. The objective of this project has been to analyse the operation of the company, finding different problems and carrying out an analysis of them, including a report with possible solutions to these problems. In order to carry out the project and achieve these objectives, I observed all the departments of the Company, and thus I could see their operation. Next, I analysed their data and located where there were errors that could be corrected, finding a total of nine problems that affected different departments of the company: sales department, after-sales, administration, logistics and call center. With this information I tried to give a solution or a possible improvement, this last part being the most important part of the job. At the end of the project, I studied the sociocultural impact caused by these improvements in the company, I drew up some conclusions with the final reports and I carried out an economic study to assess the cost of the work done.