[en] Striking alliances between the different stakeholders involved in food safety is one of the strategic goals of the Andalusian Public Health System. Among these alliances is that of economic operators with the administration. One of the measures that was taken to achieve this goal was designing and publishing surveys on the degree of satisfaction of economic operators with the actions of the Andalusian Food Safety System in order to foster an ongoing dialog with, a better understanding of and better relations with them. This study was designed along descriptive and cross-sectional lines. The study was conducted in the Aljarafe-Sevilla Norte Primary Care Health District, which encompasses populations in the provinces of Seville and Huelva. The inspection activity is carried out by 58 official control agents, who conduct inspections at 9,689 food companies in the Autonomous Community of Andalusia. Telephone surveys were given to a random, stratified, proportional sample of 675 economic operators that had been subjected to health inspections during the month of July 2019 to assess the performance of said health agents. The result of the Torrecilla et al.- validated questionnaire was used. The mean satisfaction resulting from the responses about the inspectors' actions was 4.37 (S.D.: 0.61; 95 % C.I.: 4.32-4.42) on a scale of 1 to 5. There were no significant differences with respect to the sex, age or education of the economic operators. Question 9 revealed significant differences in connection with the inspectors' level of education and training, pharmacists having a favorable mean. The degree of satisfaction was high, although there are organizational aspects that can be improved.

[pt] Estabelecer alianças entre os diferentes grupos de interesse implicados na segurança alimentar, é um dos objetivos estratégicos para o Sistema Público de Saúde Andaluz. Essas alianças incluem a de operadores económicos com a administração pública. Uma das medidas estabelecidas para o cumprimento deste objetivo é a elaboração e publicação de inquéritos de satisfação dos operadores económicos sobre as ações do Sistema de Segurança Alimentar, de forma a facilitar a permanente interação, compreensão e melhor relacionamento com os referidos operadores. O desenho do estudo é descritivo transversal. O âmbito do estudo foi o Distrito de Cuidados Primários de Saúde de Aljarafe-Sevilla Norte, que inclui as cidades de Sevilha e Huelva. A atividade é realizada por 58 agentes oficiais de controlo que realizam controlos em 9 689 empresas comunitárias de alimentos. Foram realizados inquéritos telefónicos em amostra aleatória, estratificada e proporcional de 675 operadores económicos submetidos ao controlo sanitário durante o mês de julho de 2019, para avaliação do desempenho dos agentes sanitários. Utilizou-se o resultado do questionário validado por Torrecilla et al. A média de satisfação reflectida nas respostas sobre as acções dos inspectores foi de 4,37 (DP 0,61; IC 95% 4,32-4,42) numa escala de 1 a 5. Não houve diferenças significativas relativamente ao género, idade ou formação do operador económico. Houve diferenças significativas em relação à questão 9, relativamente à formação do inspetor, com média favorável para os farmacêuticos. O grau de satisfação foi alto, embora existam aspectos organizacionais que podem ser melhorado.