[en] Objective: To evaluate the satisfaction of patients, as a measure of the quality of care. Material and methods: Study carried out from February to August 2017. All the hospitalized patients (187) were given at the time of discharge an anonymous and voluntary questionnaire, based on the SERVQHOS model, modified and adapted to that Department. Results: A total of 119 questionnaires were collected. The overall average satisfaction (SERVQHOS): 4.2 with standard deviation (SD): ? 0.67. The most valued aspects: the personalized treatment and the friendliness of the staff. The least valued aspects: the indications and the ease of getting to the hospital, being the only aspects that did not show any relationship with the level of global satisfaction (Pearson correlation, value of p&gt; 0, 05). The large majority (95.8%) were very satisfied or satisfied with the health care received and 98.3% would recommend the hospital. In relation to the sociodemographic variables studied, statistical significance was found in the age variable regarding the level of overall satisfaction (Chi-2, p = 0.021). In general, the most satisfied people were those between the ages of 46-77, male, married, with no occupation and with a higher education level. Finally, statistical significance was found in the demographic variables sex and marital status with respect to some of the aspects of care assessed with the 19 items. Conclusion: Most patients were satisfied in all the dimensions explored and the vast majority would recommend this hospital, showing that satisfaction is closely linked to the qualities and skills of staff in their relationship with the patient.

[es] Objetivo: Evaluar la satisfacci?n de los pacientes, como medida de la calidad asistencial. Material y m?todos: Estudio realizado desde febrero hasta julio del 2017. A todos los pacientes hospitalizados (187) se entreg? al alta, un cuestionario an?nimo y voluntario, basado en el modelo SERVQHOS, modificado y adaptado a dicho servicio. Resultados: Se recogieron 119 encuestas. La satisfacci?n media global (SERVQHOS): 4,2 con desviaci?n est?ndar (DE): ?0,67. Los aspectos mejor valorados: el trato personalizado y la amabilidad del personal. Los aspectos peor valorados: las indicaciones y la facilidad para llegar al hospital, siendo los ?nicos aspectos que no evidenciaron tener relaci?n con la satisfacci?n global (Correlaci?n de Pearson, valor de p&gt;0,05). El 95,8% se mostraron muy satisfechos o satisfechos con los cuidados recibidos y el 98,3% recomendar?a el hospital. En relaci?n con las variables sociodemogr?ficas estudiadas, se encontr? significaci?n estad?stica en la variable edad con el nivel de satisfacci?n global (Chi-2, valor de p=0,021). De forma general, las personas m?s satisfechas fueron aquellas con una edad comprendida entre los 46-77 a?os, sexo masculino, casados, sin ocupaci?n laboral y con nivel de estudios superiores. Por ?ltimo, se encontr? significaci?n estad?stica en las variables sexo y estado civil con algunos de los aspectos asistenciales valorados con los 19 ?tems. Conclusiones: La mayor?a de los pacientes se mostraron satisfechos en todas las dimensiones exploradas y casi la totalidad recomendar?an este hospital, evidenciando que la satisfacci?n est? muy ligada a las cualidades y competencias del personal en su relaci?n con el paciente.