| Civil Service People Survey 2019   | Returns : 3,974    | Response rate : 68%   |
|------------------------------------|--------------------|-----------------------|
| Engagement Index                   | My work            |                       |
| Organisational                     |                    |                       |
| objectives and                     |                    |                       |
| purpose                            |                    |                       |
| 65                                 |                    |                       |
| %                                  |                    |                       |
| 76                                 |                    |                       |
| %                                  |                    |                       |
| 88                                 |                    |                       |
| %                                  |                    |                       |
| Difference from                    |                    |                       |
| previous survey                    |                    |                       |
| +4                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| previous survey                    |                    |                       |
| +2                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| previous survey                    |                    |                       |
| +3                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| CS2019                             |                    |                       |
| +2                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| CS2019                             |                    |                       |
| -2                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| CS2019                             |                    |                       |
| +5                                 |                    |                       |
| ²                                  |                    |                       |
| -2                                 |                    |                       |
| ²                                  |                    |                       |
| -4                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from CS                 |                    |                       |
| High Performers                    |                    |                       |
| Difference from CS                 |                    |                       |
| High Performers                    |                    |                       |
| Difference from CS                 |                    |                       |
| High Performers                    |                    |                       |
| Learning and                       | Inclusion and fair | Resources and         |
| development                        | treatment          | workload              |
| 60                                 |                    |                       |
| %                                  |                    |                       |
| 76                                 |                    |                       |
| %                                  |                    |                       |
| 71                                 |                    |                       |
| %                                  |                    |                       |
| Difference from                    |                    |                       |
| previous survey                    |                    |                       |
| +4                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| previous survey                    |                    |                       |
| +3                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| previous survey                    |                    |                       |
| +4                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| CS2019                             |                    |                       |
| +5                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| CS2019                             |                    |                       |
| -3                                 |                    |                       |
| ²                                  |                    |                       |
| Difference from                    |                    |                       |
| CS2019                             |                    |                       |
| -3                                 |                    |                       |
| ²                                  |                    |                       |
| 0                                  | -6                 |                       |
| ²                                  |                    |                       |
| Difference from CS                 |                    |                       |
| High Performers                    |                    |                       |
| Difference from CS                 |                    |                       |
| High Performers                    |                    |                       |
| Difference from CS                 |                    |                       |
| High Performers                    |                    |                       |
² Statistically significant difference from comparison
My manager
My team
71%
76%
Difference from previous survey
+3 ²
Difference from previous survey
+3 ²
Difference from CS2019
0
Difference from CS2019
-5 ²
+1 ²
-3 ²
-8 ²
Difference from CS High Performers
Difference from CS High Performers
Leadership and 
Pay and benefits
managing change
42%
47%
Difference from previous survey
+12 ²
Difference from previous survey
+4 ²
Difference from CS2019
+8 ²
Difference from CS2019
-2 ²
-6 ²
0
-10 ²
Difference from CS 
High Performers
Difference from CS 
High Performers

## Taking Action Wellbeing Discrimination, Bullying And Harassment

| Civil Service People Survey 2019   | Returns : 3,974   | Response rate : 68%   |
|------------------------------------|-------------------|-----------------------|

## Headline Scores

Highest positive scoring questions
Highest neutral scoring questions
B40 I believe that the CPS Board has a clear vision 
for the future of the CPS
| B31 I have the skills I need to do my job effectively   |
|---------------------------------------------------------|
| Overall, I have confidence in the decisions made by     |
| the DPP, Chief Executive and Directors of Legal,        |
| Business and Corporate Services                         |
| B17              | Poor performance is dealt with effectively in my    |
|------------------|-----------------------------------------------------|
| CPS's objectives | team                                                | | B53        | Where I work, I think effective action has been    |
|------------|----------------------------------------------------|
| objectives | taken on the results of the last survey            |
usually for the better
Highest negative scoring questions
B35 I feel that my pay adequately reflects my 
performance organisations I feel my pay is reasonable
B43 When changes are made in the CPS they are 
usually for the better before decisions are made that affect me
| Civil Service People Survey 2019   | Returns : 3,974   | Response rate : 68%   |
|------------------------------------|-------------------|-----------------------|

My work
76%
+2 ²
Difference from previous survey
B01 I am interested in my work
92%
+1 ²
+2 ²
0
B02 I am sufficiently challenged by my work
85%
+2 ²
+4 ²
+2 ²
B03 My work gives me a sense of personal accomplishment
83%
+2 ²
+5 ²
+2 ²
B04 I feel involved in the decisions that affect my work
54%
+3 ²
-6 ²
-10 ²
B05 I have a choice in deciding how I do my work
65%
+3 ²
-13 ²
-17 ²
Organisational objectives and purpose
88%
+3 ²
Difference from previous survey
B06 I have a clear understanding of the CPS's objectives
88%
+4 ²
+5 ²
+1 ²
B07 I understand how my work contributes to the CPS's objectives
88%
+3 ²
+4 ²
0

² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2019
Difference 
from CS High 
Performers
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
| Civil Service People Survey 2019   | Returns : 3,974   | Response rate : 68%   |
|------------------------------------|-------------------|-----------------------|

My manager
71%
+3 ²
Difference from previous survey
B08 My manager motivates me to be more effective in my job
72%
+3 ²
0
-4 ²
B09 My manager is considerate of my life outside work
84%
+3 ²
-2 ²
-5 ²
B10 My manager is open to my ideas
78%
+2 ²
-6 ²
-8 ²
B11 My manager helps me to understand how I contribute to the CPS's objectives
70%
+3 ²
+3 ²
-2 ²
B12 Overall, I have confidence in the decisions made by my manager
75%
+2 ²
-1 ²
-5 ²
B13 My manager recognises when I have done my job well
80%
+2 ²
-1
-4 ²
B14 I receive regular feedback on my performance
71%
+4 ²
+3 ²
-1
B15 The feedback I receive helps me to improve my performance
66%
+3 ²
+2 ²
-2 ²
B16 I think that my performance is evaluated fairly
71%
+4 ²
+3 ²
-1 ²
B17 Poor performance is dealt with effectively in my team
40%
+2 ²
-1
-4 ²

² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2019
Difference 
from CS High 
Performers
| Civil Service People Survey 2019   | Returns : 3,974   | Response rate : 68%   |
|------------------------------------|-------------------|-----------------------|

My team
76%
+3 ²
Difference from previous survey
B18 The people in my team can be relied upon to help when things get difficult in my 
job
85%
+3 ²
-1 ²
-4 ²
B19 The people in my team work together to find ways to improve the service we 
provide
79%
+3 ²
-4 ²
-7 ²
B20 The people in my team are encouraged to come up with new and better ways of 
doing things
65%
+2 ²
-12 ²
-15 ²
Learning and 
development
60%
+4 ²
Difference 
from previous survey
B21 I am able to access the right learning and development opportunities when I need 
to
72%
+4 ²
+7 ²
+1
B22 Learning and development activities I have completed in the past 12 months have 
helped to improve my performance
61%
+2 ²
+6 ²
+1 ²
B23 There are opportunities for me to develop my career in the CPS
56%
+6 ²
+5 ²
-2 ²
B24 Learning and development activities I have completed while working for the CPS 
are helping me to develop my career
50%
+4 ²
0
-6 ²
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2019
Difference 
from CS High 
Performers
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
| Civil Service People Survey 2019   | Returns : 3,974   | Response rate : 68%   |
|------------------------------------|-------------------|-----------------------|

Inclusion and fair treatment
76%
+3 ²
Difference from previous survey
B25 I am treated fairly at work
78%
+2 ²
-4 ²
-7 ²
B26 I am treated with respect by the people I work with
84%
+3 ²
-2 ²
-4 ²
B27 I feel valued for the work I do
66%
+4 ²
-2 ²
-7 ²
B28 I think that the CPS respects individual differences (e.g. cultures, working styles, 
backgrounds, ideas, etc.)
76%
+3 ²
-1 ²
-5 ²
Resources and workload
71%
+4 ²
Difference from previous survey
B29 I get the information I need to do my job well
69%
+4 ²
-2 ²
-7 ²
B30 I have clear work objectives
82%
+3 ²
+6 ²
+3 ²
B31 I have the skills I need to do my job effectively
90%
+2 ²
+1 ²
-1 ²
B32 I have the tools I need to do my job effectively
67%
+4 ²
-6 ²
-12 ²
B33 I have an acceptable workload
55%
+4 ²
-8 ²
-12 ²
B34 I achieve a good balance between my work life and my private life
63%
+3 ²
-9 ²
-13 ²
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2019
Difference 
from CS High 
Performers
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
| Civil Service People Survey 2019   | Returns : 3,974   | Response rate : 68%   |
|------------------------------------|-------------------|-----------------------|

Pay and benefits
42%
+12 ²
Difference from previous survey
B35 I feel that my pay adequately reflects my performance
38%
+12 ²
+4 ²
-2 ²
B36 I am satisfied with the total benefits package
48%
+11 ²
+9 ²
-1 ²
B37 Compared to people doing a similar job in other organisations I feel my pay is 
reasonable
40%
+12 ²
+12 ²
+4 ²
Leadership and 
managing change
47%
+4 ²
Difference 
from previous survey
B38 My CCP, DCCP, ABM or Head of Directorate/Division in the CPS are sufficiently 
visible
63%
+5 ²
+1
-9 ²
B39 I believe the actions of my CCP, DCCP, ABM or Head of Directorate/Division are 
consistent with the CPS's values
63%
+4 ²
+8 ²
-1 ²
B40 I believe that the CPS Board has a clear vision for the future of the CPS
47%
+5 ²
-3 ²
-14 ²
B41
Overall, I have confidence in the decisions made by the DPP, Chief Executive and Directors of Legal, Business and Corporate Services
50%
+9 ²
-1 ²
-12 ²
B42 I feel that change is managed well in the CPS
32%
+3 ²
-3 ²
-14 ²
B43 When changes are made in the CPS they are usually for the better
31%
+3 ²
-5 ²
-13 ²
B44 The CPS keeps me informed about matters that affect me
55%
+3 ²
-5 ²
-13 ²
B45 I have the opportunity to contribute my views before decisions are made that 
affect me
39%
+4 ²
-1 ²
-11 ²
B46 I think it is safe to challenge the way things are done in the CPS
42%
+4 ²
-7 ²
-14 ²

² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2019
Difference 
from CS High 
Performers
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree

## Returns : 3,974 Response Rate : 68% All Questions By Theme

Engagement The following five questions, measuring pride, advocacy, attachment, inspiration and motivation, are used to create your Employee Engagement Index score.

B47 I am proud when I tell others I am part of the CPS
65%
+6 ²
-2 ²
-8 ²
B48 I would recommend the CPS as a great place to work
58%
+10 ²
-4 ²
-12 ²
B49 I feel a strong personal attachment to the CPS
63%
+4 ²
+11 ²
+5 ²
B50 The CPS inspires me to do the best in my job
55%
+6 ²
+3 ²
-4 ²
B51 The CPS motivates me to help it achieve its objectives
52%
+6 ²
+2 ²
-4 ²

## Taking Action Strongly

| B52                                              | I believe that my CCP, DCCP, ABM or Head of Directorate/Division in the CPS      |
|--------------------------------------------------|----------------------------------------------------------------------------------|
| will take action on the results from this survey |                                                                                  |
| 55%                                              |                                                                                  |
| +6                                               |                                                                                  |
| ²                                                |                                                                                  |
| +4                                               |                                                                                  |
| ²                                                |                                                                                  |
| -4                                               |                                                                                  |
| ²                                                |                                                                                  |
| B53                                              | Where I work, I think effective action has been taken on the results of the last |
| survey                                           |                                                                                  |
| 45%                                              |                                                                                  |
| +6                                               |                                                                                  |
| ²                                                |                                                                                  |
| +7                                               |                                                                                  |
| ²                                                |                                                                                  |
| 0                                                |                                                                                  |

² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2019
Difference 
from CS High 
Performers
agree
Agree
Neither
Disagree
Strongly 
disagree

## Returns : 3,974 Response Rate : 68%

² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

## All Questions By Theme Organisational Culture Strongly

agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2019
Difference 
from CS High 
Performers
B54 I am trusted to carry out my job effectively
87%
+1 ²
-2 ²
-4 ²
B55 I believe I would be supported if I try a new idea, even if it may not work
59%
+3 ²
-14 ²
-17 ²
B56 In the CPS, people are encouraged to speak up when they identify a serious 
policy or delivery risk
62%
+4 ²
-8 ²
-13 ²
B57 I feel able to challenge inappropriate behaviour in the workplace
63%
+3 ²
-4 ²
-7 ²
B58 The CPS is committed to creating a diverse and inclusive workplace
77%
+3 ²
+1 ²
-3 ²

## Civil Service Vision Strongly

agree
Agree
Neither
Disagree
Strongly 
disagree
B59 I am aware of the Civil Service vision for 'A Brilliant Civil Service'
45%
+3 ²
-13 ²
-24 ²
Some- 
Rarely
Never
Leadership statement
Always
Most of the time
times
B60 Managers in my Area/Directorate/Division actively role model the behaviours set 
out in the Civil Service Leadership Statement^
63%
New
-3 ²
-10 ²
The % positive for this question is the proportion who selected either "Always" or "Most of the time".

Returns : 3,974
Response rate : 68%
² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

## All Questions By Theme Wellbeing

The four wellbeing questions use a 11-point scale. The scale ranges from 0 to 10 for each question, where 0 is equivalent to 'not at all' (e.g. 'not at all satisfied' or 'not at all worthwhile') and where 10 is equivalent to 'completely' (e.g. 'completely satisfied' or 'completely anxious'). For questions W01, W02 and W03 the percent positive is the proportion answering 7, 8, 9 or 10 to each question.

Low

| Medium                                                                                              | Very High                                                                   |
|-----------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------|
| (0-4)                                                                                               | (5-6)                                                                       |
| High                                                                                                |                                                                             |
| (7-8)                                                                                               | (9-10)                                                                      |
| % Positive                                                                                          |                                                                             |
| Difference                                                                                          |                                                                             |
| from previous                                                                                       |                                                                             |
| survey                                                                                              |                                                                             |
| Difference                                                                                          |                                                                             |
| from CS2019                                                                                         |                                                                             |
| Difference                                                                                          |                                                                             |
| from CS High                                                                                        |                                                                             |
| Performers                                                                                          |                                                                             |
| W01 Overall, how satisfied are you with your life nowadays?                                         |                                                                             |
| 67%                                                                                                 |                                                                             |
| +5                                                                                                  |                                                                             |
| ²                                                                                                   |                                                                             |
| 0                                                                                                   | -4                                                                          |
| ²                                                                                                   |                                                                             |
| W02                                                                                                 | Overall, to what extent do you feel that the things you do in your life are |
| worthwhile?                                                                                         |                                                                             |
| 73%                                                                                                 |                                                                             |
| +3                                                                                                  |                                                                             |
| ²                                                                                                   |                                                                             |
| +2                                                                                                  |                                                                             |
| ²                                                                                                   |                                                                             |
| 0                                                                                                   |                                                                             |
| W03 Overall, how happy did you feel yesterday?                                                      |                                                                             |
| 64%                                                                                                 |                                                                             |
| +5                                                                                                  |                                                                             |
| ²                                                                                                   |                                                                             |
| +2                                                                                                  |                                                                             |
| ²                                                                                                   |                                                                             |
| -1                                                                                                  |                                                                             |
| For question W04 the percent negative is the proportion answering 6, 7, 8, 9 or 10 to the question. |                                                                             |
| Very Low                                                                                            | Low                                                                         |
| (0-1)                                                                                               | (2-3)                                                                       |
| % Negative                                                                                          |                                                                             |
| W04 Overall, how anxious did you feel yesterday?                                                    |                                                                             |
| 34%                                                                                                 |                                                                             |
| -3                                                                                                  |                                                                             |
| ²                                                                                                   |                                                                             |
| +2                                                                                                  |                                                                             |
| ²                                                                                                   |                                                                             |
| +4                                                                                                  |                                                                             |
| ²                                                                                                   |                                                                             |

Response rate : 68%

## All Questions By Theme Your Plans For The Future

C01. Which of the following statements most reflects your current thoughts about working for the CPS?

I want to leave the CPS as soon as possible
7%
-2 ²
0
I want to leave the CPS within the next 12 months
9%
-1 ²
-6 ²
I want to stay working for the CPS for at least the next year
23%
-1
-10 ²
I want to stay working for the CPS for at least the next three years
61%
+5 ²
+17 ²

## The Civil Service Code

Differences are based on '% Yes' score

D01. Are you aware of the Civil Service Code?
89%
-1
-2 ²
-5 ²
D02. Are you aware of how to raise a concern under the Civil Service Code?
64%
-1 ²
-2 ²
-8 ²
D03. Are you confident that if you raised a concern under the Civil Service Code in the CPS it would be investigated properly?
66%
+3 ²
-6 ²
-10 ²
Difference 
from previous 
survey
Difference 
from CS2019
% Yes
%
No
% Yes
Difference from 
previous survey
Difference from 
CS2019
Difference from 
CS High 
Performers

## Returns : 3,974 Response Rate : 68% All Questions By Theme Discrimination

E01. Have you been discriminated against at work, in the past 12 months?^

Difference 
from previous 
survey
Difference 
from CS2019
Yes
12%
-2 ²
+1 ²
No
79%
+2 ²
-3 ²
Prefer not to say
9%
0
+1 ²

Of those who said they had experienced discrimination at work in the last 12 months, 94% said it occurred in the CPS while 6% said it occurred in another organisation.

² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey For respondents who selected 'Yes' to E01. E02. On which of the following grounds were you discriminated against?^ (multiple selection)

Response Count
Age
67
Caring responsibilities
72
Disability
89
Ethnic background
71
Gender
81
Gender reassignment or perceived gender
--
Grade or responsibility level
81
Main spoken/ written language or language ability
15
Marital status or civil partnership
11
Mental health
58
Pay
45
Pregnancy, maternity or paternity
--
Religion or belief
15
Sex
30
Sexual orientation
10
Social or educational background
24
Working location
83
Working pattern
119
Any other grounds
54
Prefer not to say
72

Please note: Counts of fewer than ten responses are suppressed and replaced with '--'

## Returns : 3,974 Response Rate : 68% All Questions By Theme Bullying And Harassment

E03. Have you been bullied or harassed at work, in the past 12 months?^

Difference 
from previous 
survey
Difference 
from CS2019
Yes
13%
-1
+1 ²
No
80%
+2 ²
-2 ²
Prefer not to say
8%
-1 ²
+1 ²

Of those who said they had experienced bullying and/or harassment at work in the last 12 months, 95% said it occurred in the CPS while 5% said it occurred in another organisation.

² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey For respondents who selected 'Yes' to E03. E03A. How would you describe the nature of the bullying and/or harassment you experienced?^ (multiple selection)

Response Count
Comments about my personal appearance
44
Sexual harassment (e.g. sexual comments or jokes, 
unwelcome sexual advances, touching or assault)
15
Spreading gossip or making false accusations about me
123
Intimidation or verbal aggression (e.g. shouting, 
swearing, making threats)
129
Physical assault (e.g. object thrown at me, pushed, hit)
--
Humiliated in front of team or others
196
Negative Micromanagement (e.g. excessive control; 
made to feel incompetent)
254
Removal of job responsibilities, unconstructive criticism, 
or impossible/changing expectations
114
Treated less favourably to others
198
Ignored, excluded, marginalised
177
Undermining or taking credit for my work
126
Denied time off for personal ill health
14
Denied time off for family or caring responsibilities
19
Disclosure of personal / sensitive information to 
colleagues without my consent
45
Something else not listed here
74
Prefer not to say
32

Please note: Counts of fewer than ten responses are suppressed and replaced with '--'

## Returns : 3,974 Response Rate : 68% All Questions By Theme Bullying And Harassment

For respondents who selected 'Yes' to E03. E04. Who bullied and/or harassed you?^ (multiple selection)
For respondents who selected 'Yes' to E03. E05. Did you report your experience of bullying 
² indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey For respondents who selected 'Yes' to E03. E06. How would you describe your situation now?^

## Additional Questions Selected By Organisation My Organisation

I am familiar with the CPS's values / purpose / mission I believe the process of filling vacancies within the CPS is fair The CPS provides good support for employees' health, wellbeing and resilience
I believe my Area/Directorate/Division is taking action to combat discrimination, bullying and/or harassment

## Safe To Challenge

LQB1
In the last 12 months, I have seen someone else being bullied or treated unfairly in the CPS* I make a point of tackling bullying, harassment and other inappropriate behaviours when I see it happening around me I feel comfortable speaking to those more senior than me about their actions and impact
I feel confident that if I challenged someone more senior than me in my Area/Directorate/Division they would be open to receiving the challenge
Please note that the benchmark for the questions on this page is the average score across the organisations that chose to include them in their survey, so it is not representative of the whole Civil Service.

Returns : 3,974
Response rate : 68%

## Additional Questions Selected By Organisation Smarter Working

LQD1
My manager trusts me to do my job effectively even if working in a different location to them (for example, in a different office, or from home)
LQD2
My manager supports me to work as flexibly as possible in line with the requirements of my role Smarter Working allows me to be more productive in my role
LQD4
I feel confident in using modern workplace technologies to connect and collaborate with colleagues

## Wellbeing At Work

LQF1
During the last 12 months, I have felt unwell as a result of work-related stress*
LQF2
The people in my team genuinely care about my wellbeing
LQF3
My manager creates a positive atmosphere at work which supports my health and wellbeing
LQF4
After a period of sickness absence, my manager and I have a Return to Work discussion
Yes: 88%          No: 12%
Please note that the benchmark for the questions on this page is the average score across the organisations that chose to include them in their survey, so it is not representative of the whole Civil Service.

## Proxy Stress Index And Perma Index Proxy Stress Index Perma Index

This index aligns to the Health and Safety Executive's stress management tool, using the 8 
This index measures the extent to which employees are 'flourishing' in the workplace around questions from the People Survey shown below. We calculate it in the same way as the the 5 dimensions: Positive emotion, Engagement, Relationships, Meaning and Employee Engagement Index.

Accomplishment.

We have 'inverted' the final index so that it is a measure of conditions which can add to The index is computed using the questions from the People Survey shown below and stress rather than alleviate stress, i.e. a higher index score represents a more stressful combining them in the same way as the Employee Engagement Index.

environment.

A high score represents a greater proportion of employees agreeing with the statements below or rating the two wellbeing questions as high.

|                                                                         |                                                                             |     |                                                             | % positive                                          | % positive   |
|-------------------------------------------------------------------------|-----------------------------------------------------------------------------|-----|-------------------------------------------------------------|-----------------------------------------------------|--------------|
| B05                                                                     | I have a choice in deciding how I do my work                                | 65% | B01                                                         | I am interested in my work                          | 92%          |
| B08                                                                     | My manager motivates me to be more effective in my job                      | 72% | B03                                                         | My work gives me a sense of personal accomplishment | 83%          |
| B18                                                                     |                                                                             |     |                                                             |                                                     |              |
| The people in my team can be relied upon to help when things get        |                                                                             |     |                                                             |                                                     |              |
| difficult in my job                                                     |                                                                             |     |                                                             |                                                     |              |
| 85%                                                                     | B18                                                                         |     |                                                             |                                                     |              |
| The people in my team can be relied upon to help when things get        |                                                                             |     |                                                             |                                                     |              |
| difficult in my job                                                     |                                                                             |     |                                                             |                                                     |              |
| 85%                                                                     |                                                                             |     |                                                             |                                                     |              |
| B26                                                                     | I am treated with respect by the people I work with                         | 84% | W01 Overall, how satisfied are you with your life nowadays? | 67%                                                 |              |
| B30                                                                     | I have clear work objectives                                                | 82% |                                                             |                                                     |              |
| W02                                                                     | Overall, to what extent do you feel that the things you do in your life are |     |                                                             |                                                     |              |
| worthwhile?                                                             |                                                                             |     |                                                             |                                                     |              |
| 73%                                                                     |                                                                             |     |                                                             |                                                     |              |
| B33                                                                     | I have an acceptable workload                                               | 55% |                                                             |                                                     |              |
| B45                                                                     |                                                                             |     |                                                             |                                                     |              |
| I have the opportunity to contribute my views before decisions are made |                                                                             |     |                                                             |                                                     |              |
| that affect me                                                          |                                                                             |     |                                                             |                                                     |              |
| 39%                                                                     |                                                                             |     |                                                             |                                                     |              |
| E03                                                                     | Have you been bullied or harassed at work, in the past 12 months?**         | 80% |                                                             |                                                     |              |
| Civil Service People Survey 2019   | Returns : 3,974   | Response rate : 68%   |
|------------------------------------|-------------------|-----------------------|

## Appendix Glossary Of Key Terms

| % positive                                                                                             | The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a theme in the case of                                                        |
|--------------------------------------------------------------------------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Theme score % positive                                                                                 |                                                                                                                                                                                      |
| ), unless otherwise indicated.                                                                         |                                                                                                                                                                                      |
| Previous survey                                                                                        | Comparisons to the previous survey relate to the results from the 2018 Civil Service People Survey. Where a question is flagged as changed since the last survey (^) comparisons     |
| should be treated with caution as changes to wording may affect how people respond to the question.    |                                                                                                                                                                                      |
| CS2019                                                                                                 | The CS2019 benchmark is the median percent positive (unless otherwise indicated) across all Civil Service organisations that participated in the 2019 Civil Service People Survey,   |
| where data was not suppressed.                                                                         |                                                                                                                                                                                      |
| CS High Performers                                                                                     | For each question, unless otherwise indicated, this is the upper quartile score across all Civil Service organisations that took part in the 2019 Civil Service People Survey, where |
| data was not suppressed. For question W04 and the Proxy Stress Index, we have used the lower quartile. |                                                                                                                                                                                      |
| Difference from benchmark                                                                              | For these questions, the benchmark is the median percent positive (unless otherwise indicated) across all Civil Service organisations that selected these questions for inclusion in |
| their 2019 Civil Service People Survey, so it is not representative of the whole Civil Service.        |                                                                                                                                                                                      |

## Rounding

Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy. Therefore in some instances, the differences presented in this report will not match the rounded figures of the scores being compared. For example, if your unrounded Engagement Index score is 75.43647583%, your organisation overall's score is 74.63572484% and the difference between the two is +0.800751%, in this report these scores would appear as 75%, 75% and +1.

## Statistical Significance: ²

Statistical testing has been carried out to identify statistically significant differences between your results and a number of comparators. You can therefore be confident that the difference represents a real difference in opinion between the results. Please note that there needs to be 30 responses at question level, 20 responses at theme level and 10 responses at index level for statistical testing to be carried out on the corresponding scores. If you received a lower number of responses, then statistical significance testing won't have been conducted.

## The Employee Engagement Index

The survey includes five questions that make up the engagement index (B47-B51). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.

## Confidentiality

The survey was carried out as part of the 2019 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all participating organisations. The Cabinet Office commissioned ENGINE Transformation to carry out the survey. ENGINE Transformation is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised. Groups of fewer than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results. ENIGINE's Privacy Policy (https://transformation.enginegroup.com/privacy-notice) tells you how they keep personal data safe and who to contact to exercise your rights of control under the new GDPR regulations.

The Civil Service People Survey Privacy Notice can be found on GOV.UK (https://www.gov.uk/government/publications/people-survey-privacy-information-notice/privacy-notice-civil-service-people-survey)