## Your Engagement Index

Difference from previous survey Difference from previous survey Difference from previous survey Difference from previous survey Difference from previous survey Difference from previous survey Difference from previous survey Difference from previous survey
-7 - -7 - -7 —
-4 - -4 - -4 - -4 —
50% 50% 50% 50%

                                                            S
                                                               th
                                                                      di f
                                                                          f
                                                                            th
                                                                               d t il
50%

## The Three Elements Of Engagement And Their Component Questions Are:

Say: speaks positively of the organisation…
B50. I am proud when I tell others I am part of BIS B51. I would recommend BIS as a great place to work
g
p
Stay: emotionally attached and committed to the organisation…
B52. I feel a strong personal attachment to BIS
Strive: motivated to do the best for the organisation…
B53. BIS inspires me to do the best in my job B54. BIS motivates me to help it achieve its objectives

B54. BIS motivates me to help it achieve its objectives
26%
= Statistically significant difference from comparison The results for the engagement questions are shown in detail on page 8

## Drivers Of Engagement

Employee engagement is shaped by experiences at work, as measured by nine themes in the survey. The table below shows how you performed on each of these themes, ranked by the strength of association with engagement. The shows how you performed on each of these themes, ranked by the strength of association with engagement. The themes which have the strongest association with engagement should be the focus for action. See the appendix for further details.

Strength of 
association with 
engagement
Leadership and managing change
-7 —
-1 —
-10 —
My work
-5 —
+1 —
-4 —
My line manager
0
+1 —
-2 —
Learning and development
-11 —
-1 —
-6 —
Pay and benefits
-7 —
-8 —
-14 —
Organisational objectives and purpose
-6 —
-8 —
-14 —
Resources and workload
0
-2 —
-6 —
My team
-1
+1 —
-3 —
Inclusion and fair treatment
-2 —
0
-2 —

Returns: 2,380
Response rate: 71%
-7 —
-12 - -12 - -12 - -12 - -12 - -12 - -12 —
See the appendix for further details

Difference from 
previous 
survey
Difference from 
CS2010
% Positive
36%
-4 —
-19 —
30%

30%

-8 —
-11 —
8 —
11 —
30%
0
-16 —
27%
-3 —
-12 —

26%

-6 —
-10 —
-6 —
-10 —

- —
- — —

Difference from 
CS High 
Performers
Difference from 
previous 
survey
Difference from 
CS2010
Theme score
% positive
36%
71% 66% 43% 29% 73% 71% 78% 74%
—

—

= Statistically significant difference from comparison

## Top Three Key Driver Themes In More Detail

The three themes which have the strongest association with engagement are shown below. Questions are ranked by difference from the Civil Service 2010 benchmark (CS2010).

indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
^
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
^
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
^
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
^
—

## Leadership And Managing Change

B41. Senior Managers  in BIS are sufficiently visible B47. BIS keeps me informed about matters that affect me B45. I feel that change is managed well in BIS B42 I b li
th
ti
f S
i
M
i t
t
ith th
D
t
t'
l
B42. I believe the actions of Senior Managers  are consistent with the Department's values
B44. Overall, I have confidence in the decisions made by the Department's Senior Managers
B40. I feel that BIS as a whole is managed well
B48. I have the opportunity to contribute my views before decisions are made that affect me B49. I think it is safe to challenge the way things are done in BIS B49 I think it is safe to challenge the way things are done in BIS
34%
-5 —
-5 —
B46. When changes are made in BIS they are usually for the better B43. I believe that the Management Board has  a clear vision for the future of BIS

## My Work

B05 I have a choice in deciding how I do my work

B05. I have a choice in deciding how I do my work

B04. I feel involved in the decisions that affect my work B02. I am sufficiently challenged by my work B01. I am interested in my work B03 My work gives me a sense of personal accomplishment

B03. My work gives me a sense of personal accomplishment

## My Line Manager

B13. Overall, I have confidence in the decisions made by my manager B10. My manager is considerate of my life outside work B11 My manager is open to my ideas

B11. My manager is open to my ideas

B09. My manager motivates me to be more effective in my job B17. I think that my performance is evaluated fairly B16. The feedback I receive helps me to improve my performance B14. My manager recognises when I have done my job well

B14. My manager recognises when I have done my job well

B18. Poor performance is dealt with effectively in my team B15. I receive regular feedback on my performance B12. My manager helps me to understand how I contribute to the Department's objectives
% Positive
Diff. from 
previous survey
Diff. from 
CS2010
Strength of association with engagement:

Strength of association with engagement:
Strength of association with engagement: Strength of association with engagement:

50%
-4 —
+5 —
58%
-8 —
+4 —
31%
-10 —
+4 —
40%
5 —
1
40%
-5 —
+1
33%
-8 —
-3 —
38%
-8 —
-3 —
28%
-2 —
-4 —
34%
5 —
5 —
18%
-7 —
-5 —
29%
-11 —
-6 —
Strength of association with engagement:

Strength of association with engagement:

73%
4 —
+3 —
73%
-4 —
+3 —
51%
-8 —
+2 —
75%
-4 —
+1 —
88%
-2 —
0
70%
-5 —
-2 —
70%
-5 —
-2 —
Strength of association with engagement:
73%
0
+4 —
82%
+2 —
+4 —
80%
1
+3 —
80%
-1
+3 —
65%
+1
+3 —
65%
+1
+3 —
60%
-1
+3 —
78%
0
+1 —
78%
0
+1 —
38%
0
+1
60%
-1
0
57%
-2
-1 —

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^

| %   | %   | %   | %   | %   |
|-----|-----|-----|-----|-----|

% % % % % %

disagree
My work
Strongly 
disagree
My work

## My Work

My work My work My work My work

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B01. I am interested in my work
88%
-2 —
0
-3 —
B02. I am sufficiently challenged by my work
75%
-4 —
+1 —
-3 —
B03 M
k
i
f
l
li h
t
70%
5 —
2 —
7 —
B03. My work gives me a sense of personal accomplishment
70%
-5 —
-2 —
-7 —
B04. I feel involved in the decisions that affect my work
51%
-8 —
+2 —
-6 —
11
40
23
20
6
11
40
23
20
6
11
40
23
20
6
11
40
23
20
6
11
40
23
20
6
B05. I have a choice in deciding how I do my work
73%
-4 —
+3 —
-3 —

## Organisational Objectives And Purpose

Organisational objectives and purpose Organisational objectives and purpose Organisational objectives and purpose

:Strength of association with engagement

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B06. I have a clear understanding of the Department's purpose
75%
-5 —
-9 —
-15 —
16
60
16
7
16
60
16
7
16
60
16
7
16
60
16
7
B07. I have a clear understanding of the Department's objectives
68%
-8 —
-9 —
-17 —
13
55
20
9
13
55
20
9
13
55
20
9
13
55
20
9
B08. I understand how my work contributes to the Department's objectives
76%
-5 —
-5 —
-10 —
ce from 
s survey
ce from 
Differenc
Performe
% Posit
Differenc
previous
Differenc
CS2010
0
%

% % % % % %

%

% % % % % %

%

% % % % % %

%

% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

disagree disagree disagree disagree
Strongly 
disagree
39
49
7
39
49
7
39
49
7
39
49
7
39
49
7
39
49
7
39
49
7
29
46
13
10
29
46
13
10
29
46
13
10
29
46
13
10
29
46
13
10
29
46
13
10
22
48
18
10
22
48
18
10
22
48
18
10
22
48
18
10
22
48
18
10
22
48
18
10
20
53
17
7
20
53
17
7
20
53
17
7
20
53
17
7
20
53
17
7
19
57
16
6
19
57
16
6
19
57
16
6

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## My Line Manager

My line manager My line manager My line manager My line manager My line manager My line manager

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B09. My manager motivates me to be more effective in my job
65%
+1
+3 —
-2 —
B10. My manager is considerate of my life outside work
82%
+2 —
+4 —
-1
B11 M
i
t
id
80%
1
+3 —
1 —
B11. My manager is open to my ideas
80%
-1
+3 —
-1 —
B12. My manager helps me to understand how I contribute to the Department's objectives
57%
-2
-1 —
-7 —
14
43
30
10
14
43
30
10
14
43
30
10
14
43
30
10
14
43
30
10
B13. Overall, I have confidence in the decisions made by my manager
73%
0
+4 —
-1 —
B14. My manager recognises when I have done my job well
78%
0
+1 —
-2 —
B15. I receive regular feedback on my performance
60%
-1
0
-5 —
16
44
23
14
16
44
23
14
16
44
23
14
16
44
23
14
B16. The feedback I receive helps me to improve my performance
60%
-1
+3 —
-2 —
15
44
28
9
15
44
28
9
15
44
28
9
15
44
28
9
B17. I think that my performance is evaluated fairly
65%
+1
+3 —
-2 —
15
49
24
8 4
15
49
24
8 4
15
49
24
8 4
B18 Poor performance is dealt with effectively in my team
38%
0
+1
-3 —
B18. Poor performance is dealt with effectively in my team
38%
0
+1
-3 —
7
31
42
13
7
7
31
42
13
7
7
31
42
13
7

## My Team

My team

:Strength of association with engagement

:Strength of association with engagement

B19. The people in my team can be relied upon to help when things get difficult in my job
83%
0
0
-2 —
y j
B20. The people in my team work together to find ways to improve the service we provide
78%
-2 —
0
-4 —
B21. The people in my team are encouraged to come up with new and better ways of doing things
72%
-2
+2 —
-2 —

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

18
47
21
10 4
18
47
21
10 4
18
47
21
10 4
18
47
21
10 4
18
47
21
10 4
18
47
21
10 4
18
47
21
10 4
34
48
12
5
34
48
12
5
34
48
12
5
34
48
12
5
34
48
12
5
34
48
12
5
30
50
14
4
30
50
14
4
30
50
14
4
30
50
14
4
30
50
14
4
30
50
14
4
24
49
17
7
24
49
17
7
24
49
17
7
24
49
17
7
24
49
17
7
27
51
15
6
27
51
15
6
27
51
15
6
27
51
15
6
30
53
12
4
30
53
12
4
25
53
16
5
22
51
20
6

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## Learning And Development Learning And Development Learning And Development

Learning and development Learning and development Learning and development Learning and development

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B22. I am able to access the right learning and development opportunities when I need to
52%
-16 —
-4 —
-11 —
8
44
29
16
4
8
44
29
16
4
8
44
29
16
4
8
44
29
16
4
8
44
29
16
4
8
44
29
16
4
8
44
29
16
4
B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance
48%
-9 —
0
-5 —
8
40
37
11
8
40
37
11
8
40
37
11
8
40
37
11
8
40
37
11
8
40
37
11
B24 Th
t
iti
f
t
d
l
i
BIS
30%
14 —
+1 —
6 —
B24. There are opportunities for me to develop my career in BIS
30%
-14 —
+1 —
-6 —
4
25
33
23
14
4
25
33
23
14
4
25
33
23
14
4
25
33
23
14
4
25
33
23
14
4
25
33
23
14
B25. Learning and development activities I have completed while working for BIS are helping me to develop my career
41%
-4 —
0
-5 —
6
35
36
16
6
6
35
36
16
6
6
35
36
16
6
6
35
36
16
6
6
35
36
16
6

## Inclusion And Fair Treatment

Inclusion and fair treatment Inclusion and fair treatment Inclusion and fair treatment Inclusion and fair treatment

## :Association With Engagement Not Identified

:Association with engagement not identified :Association with engagement not identified :Association with engagement not identified :Association with engagement not identified

B26. I am treated fairly at work
79%
-3 —
0
-3 —
B27. I am treated with respect by the people I work with
84%
-2 —
+1
-2 —
B28. I feel valued for the work I do
62%
-4 —
+2 —
-3 —
15
47
21
12
5
15
47
21
12
5
15
47
21
12
5
15
47
21
12
5
B29. I think that BIS respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc)
70%
-1
-1
-5 —
16
54
21
6
16
54
21
6
16
54
21
6

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

22
57
14
5
22
57
14
5
22
57
14
5
22
57
14
5
26
58
11
26
58
11
26
58
11
26
58
11

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## Resources And Workload Resources And Workload

Resources and workload Resources and workload Resources and workload Resources and workload Resources and workload

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B30. In my job, I am clear what is expected of me
79%
-2 —
-3 —
-7 —
B31. I get the information I need to do my job well
67%
0
0
-3 —
12
55
21
10
12
55
21
10
12
55
21
10
12
55
21
10
12
55
21
10
12
55
21
10
B32 I h
l
k
bj
ti
72%
2 —
2 —
7 —
B32. I have clear work objectives
72%
-2 —
-2 —
-7 —
15
57
16
9
15
57
16
9
15
57
16
9
15
57
16
9
15
57
16
9
15
57
16
9
B33. I have the skills I need to do my job effectively
89%
+1
+1
-2 —
B34. I have the tools I need to do my job effectively
73%
0
+1
-3 —
13
60
16
9
13
60
16
9
13
60
16
9
13
60
16
9
13
60
16
9
B35. I have an acceptable workload
57%
-1
-5 —
-10 —
8
49
20
17
6
8
49
20
17
6
8
49
20
17
6
8
49
20
17
6
B36. I achieve a good balance between my work life and my private life
64%
+1
-6 —
-9 —
13
51
18
14
4
13
51
18
14
4
13
51
18
14
4
13
51
18
14
4

## Pay And Benefits

Pay and benefits Pay and benefits Pay and benefits

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B37. I feel that my pay adequately reflects my performance
31%
-6 —
-7 —
-14 —
B38 I am satisfied with the total benefits package
30%
-11 —
-9 —
-17 —
B38. I am satisfied with the total benefits package
30%
-11 —
-9 —
-17 —
B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable
25%
-4 —
-6 —
-14 —

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

19
60
13
7
19
60
13
7
19
60
13
7
19
60
13
7
19
60
13
7
19
60
13
7
19
60
13
7
23
66
9
23
66
9
23
66
9
23
66
9
23
66
9
29
26
28
15
29
26
28
15
29
26
28
15
27
29
27
14
27
29
27
14
27
29
27
14
22
26
30
19
22
26
30
19

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## Leadership And Managing Change Leadership And Managing Change

Leadership and managing change Leadership and managing change Leadership and managing change Leadership and managing change Leadership and managing change

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B40. I feel that BIS as a whole is managed well
38%
-8 —
-3 —
-16 —
B41. Senior Managers  in BIS are sufficiently visible
50%
-4 —
+5 —
-10 —
6
44
27
17
6
6
44
27
17
6
6
44
27
17
6
6
44
27
17
6
6
44
27
17
6
6
44
27
17
6
B42. I believe the actions of Senior Managers  are consistent with the 
40%
5 —
+1
12 —
B42. I believe the actions of Senior Managers  are consistent with the 
Department's values
40%
-5 —
+1
-12 —
4
36
42
12
6
4
36
42
12
6
4
36
42
12
6
4
36
42
12
6
4
36
42
12
6
4
36
42
12
6
B43. I believe that the Management Board has  a clear vision for the future of BIS
29%
-11 —
-6 —
-18 —
B44. Overall, I have confidence in the decisions made by the Department's 
Senior Managers
33%
-8 —
-3 —
-15 —
Senior Managers B45. I feel that change is managed well in BIS
31%
-10 —
+4 —
-8 —
B46. When changes are made in BIS they are usually for the better
18%
-7 —
-5 —
-14 —
B47. BIS keeps me informed about matters that affect me
58%
-8 —
+4 —
-4 —
5
53
27
11
4
5
53
27
11
4
5
53
27
11
4
5
53
27
11
4
B48. I have the opportunity to contribute my views before decisions are made that affect me
28%
-2 —
-4 —
-11 —
B49 I think it is safe to challenge the way things are done in BIS
34%
-5 —
-5 —
-13 —
B49. I think it is safe to challenge the way things are done in BIS
34%
-5 —
-5 —
-13 —

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

35
38
17
7
35
38
17
7
35
38
17
7
35
38
17
7
35
38
17
7
35
38
17
7
35
38
17
7
26
48
16
7
26
48
16
7
26
48
16
7
26
48
16
7
26
48
16
7
30
44
15
8
30
44
15
8
30
44
15
8
30
44
15
8
30
44
15
8
29
35
26
9
29
35
26
9
29
35
26
9
29
35
26
9
17
48
26
8
17
48
26
8
17
48
26
8
17
48
26
8
26
33
29
10
26
33
29
10
26
33
29
10
31
38
20
8
31
38
20
8
31
38
20
8

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## Engagement

Engagement Engagement Engagement Engagement Engagement Engagement

-4 —
-19 —
5
31
43
15
5
5
31
43
15
5
5
31
43
15
5
5
31
43
15
5
5
31
43
15
5
5
31
43
15
5
5
31
43
15
5
B51. I would recommend BIS as a great place to work
30%
-8 —
-11 —
-22 —
5
26
41
21
8
5
26
41
21
8
5
26
41
21
8
5
26
41
21
8
5
26
41
21
8
5
26
41
21
8
B52 I f
l
t
l
tt
h
t t
BIS
30%
0
16 —
24 —
B52. I feel a strong personal attachment to BIS
30%
0
-16 —
-24 —
6
25
35
26
10
6
25
35
26
10
6
25
35
26
10
6
25
35
26
10
6
25
35
26
10
6
25
35
26
10
B53. BIS inspires me to do the best in my job
27%
-3 —
-12 —
-22 —
4
23
44
22
7
4
23
44
22
7
4
23
44
22
7
4
23
44
22
7
4
23
44
22
7
B54. BIS motivates me to help it achieve its objectives
26%
-6 —
-10 —
-20 —
4
22
44
23
7
4
22
44
23
7
4
22
44
23
7
4
22
44
23
7
4
22
44
23
7
Taking action

Taking action Taking action Taking action

B55. I believe that Senior Managers  in BIS will take action on the results from this survey
35%
-11 —
-2 —
-12 —
4
31
34
20
10
4
31
34
20
10
4
31
34
20
10
4
31
34
20
10
B56 I b li
th t
h
I
k
ill t k
ti
th
lt f
B56. I believe that managers where I work will take action on the results from this survey
46%
-5 —
0
-6 —
8
38
29
16
8
8
38
29
16
8
8
38
29
16
8
8
38
29
16
8

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

## Data Security C01. I Know Where To Go To Find Out About How To Handle Personal And Sensitive Information C02 In The Past 12 Months Have You Received Training On Handling Data And C01 I Know Where To Go To Find Out About How To Handle Personal And Sensitive C02. In The Past 12 Months, Have You Received Training On Handling Data And Procedures To Protect Personal And Sensitive Information?

Yes
%
% No
% Strongly 
agree
%
Agree
% Disagree
%
Neither
%
Strongly disagree
Yes
%
% No
% Strongly 
agree
%
Agree
% Disagree
%
Neither
%
Strongly disagree
Yes
%
% No
% Strongly 
agree
%
Agree
% Disagree
%
Neither
%
Strongly disagree
Yes
%
% No
% Strongly 
agree
%
Agree
% Disagree
%
Neither
%
Strongly disagree
Yes
%
% No
% Strongly 
agree
%
Agree
% Disagree
%
Neither
%
Strongly disagree
Yes
%
% No
% Strongly 
agree
%
Agree
% Disagree
%
Neither
%
Strongly disagree
Yes
%
% No
% Strongly 
agree
%
Agree
% Disagree
%
Neither
%
Strongly disagree
21
67
9
93
7
21
67
9
93
7
21
67
9
93
7
21
67
9
21
67
9
21
67
9
21
67
9
Differences are based on '% Positive' score
Differences are based on '% Yes' score
Difference from previous survey
Difference from CS2010
Difference from CS2010

## Your Plans For The Future The Civil Service Code Differences Are Based On '% Yes' Score D01. Which Of The Following Statements Most Reflects Your Current Thoughts About Working For Bis?

from 
from 
urvey
Difference f
previous su
Difference f
CS2010
—
—
I want to leave BIS as soon as possible

I want to leave BIS as soon as possible

8%
+3
+1
E01. Are you aware of the Civil Service Code?
8%
+3
+1
—
—
I want to leave BIS within the next 12 months
14%
-2
—
—
+3
I want to stay working for BIS for at least the 
next year
30%
-5
+4
—
—
—
I want to stay working for BIS for at least the 
+4
-7
48%
—
—
would be investigated properly?
next three years

next three years indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^

| 93                                           | 7   |   93 |   7 |   93 |   7 |   93 |   7 |
|----------------------------------------------|-----|------|-----|------|-----|------|-----|
| from                                         |     |      |     |      |     |      |     |
| from                                         |     |      |     |      |     |      |     |
| urvey                                        |     |      |     |      |     |      |     |
| Difference f                                 |     |      |     |      |     |      |     |
| previous su                                  |     |      |     |      |     |      |     |
| Difference f                                 |     |      |     |      |     |      |     |
| CS2010                                       |     |      |     |      |     |      |     |
| Yes                                          |     |      |     |      |     |      |     |
| %                                            | %   |      |     |      |     |      |     |
| No                                           |     |      |     |      |     |      |     |
| Yes                                          |     |      |     |      |     |      |     |
| %                                            | %   |      |     |      |     |      |     |
| No                                           |     |      |     |      |     |      |     |
| Yes                                          |     |      |     |      |     |      |     |
| %                                            | %   |      |     |      |     |      |     |
| No                                           |     |      |     |      |     |      |     |
| Yes                                          |     |      |     |      |     |      |     |
| %                                            | %   |      |     |      |     |      |     |
| No                                           |     |      |     |      |     |      |     |
| +14                                          | +4  |      |     |      |     |      |     |
| 95                                           | 5   |   95 |   5 |   95 |   5 |   95 |   5 |
| -                                            | -   |      |     |      |     |      |     |
| E02. Are you aware of how to raise a concern |     |      |     |      |     |      |     |
under the Civil Service Code?
| 61   |   39 |
|------|------|
| +12  |   +8 |
| -    |      |

—

—

—

under the Civil Service Code? E03. Are you confident that if you raised a concern under the Civil Service Code in BIS it 
67
33
67
33
—
+3
+5
would be investigated properly?

## Discrimination, Harassment And Bullying

F03 During the past 12 months have you personally experienced bullying or For respondents who selected 'Yes' to question F01.

For respondents who selected 'Yes' to question F03.

p q F02. On which of the following grounds have you personally experienced 
^
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
F03. During the past 12 months, have you personally experienced bullying or harassment at work?

p q F04. Who were you bullied or harassed by at work in the past 12 months? 

^
This section shows the results for each question in the survey, by theme.

indicates a variation in question wording from your previous survey
indicates statistically significant difference from comparison
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
% % % % % %

## Bis Questions

G01. I believe senior managers and corporate services have done a good job in bringing together the two departments
35%
-13 —
G02. Senior managers have worked together as a team in addressing the 
changes req ired to create BIS
40%
-11 —
changes required to create BIS
40%
11 —
4
37
46
10
4
37
46
10
4
37
46
10
4
37
46
10
4
37
46
10
4
37
46
10
G03. I believe the BIS mission and strapline 'Investing in our Future' 
encapsulates the work of the department
45%
-14 —
4
41
36
14
5
4
41
36
14
5
4
41
36
14
5
4
41
36
14
5
4
41
36
14
5
G04. I understand the BIS mission
58%
-10 —
5
54
28
10
5
54
28
10
5
54
28
10
5
54
28
10
5
54
28
10
G05. I believe there will be benefits to me and my work from being part of the new department
34%
-8 —
4
30
45
15
5
4
30
45
15
5
4
30
45
15
5
4
30
45
15
5

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

32
42
18
5
32
42
18
5
32
42
18
5
32
42
18
5
32
42
18
5
32
42
18
5

## Appendix Glossary Of Key Terms

% positive
The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a 
theme in the case of **Theme score % positive**).
Previous survey
Comparisons to the previous survey relate to the results from the 2009 Civil Service People Survey. Where a question is flagged as changed since the last survey comparisons should be treated with
Previous survey
Where a question is flagged as changed since the last survey comparisons should be treated with 
caution as changes to wording may affect how people respond to the question.
CS2010
The CS2010 benchmark is the median percent positive across all organisations that participated in the 
2010 Civil Service People Survey.
CS High 
Performers
For each question, this is the upper quartile score across all organisations that have taken part in the 
2010 Civil Service People Survey.

## Rounding G

Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy.

Statistical significance: —
Statistical testing has been carried out on the comparisons between this year's results and your previous survey, CS2010 
results and CS High Performers results to identify differences that are statistically significant. You can therefore be confident that the difference represents a real difference in opinion between the results.

## The Employee Engagement Index

The survey includes five questions that make up the engagement index (B50-B54). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.

## The Drivers Of Engagement

The drivers of engagement While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. Nine themes have been included in the survey to measure employees' experiences at work. A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement. The themes identified as having an association are called the 'Drivers of engagement'. 

The strength of association with engagement varies by theme and is illustrated by a 4-bar icon, as shown below. Themes with a full 4-bar icon have the strongest association with engagement.

the analysis has not identified a significant association with engagement

## Confidentiality

Confidentiality This survey was carried out as part of the 2010 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all the participating organisations. The Cabinet Office commissioned ORC International to carry out the survey.

ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of results to the extent where the anonymity of individuals may be compromised. Groups of less than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.