| Previous Years                                  | 2017/2018                                      |
|-------------------------------------------------|------------------------------------------------|
| Collection                                      |                                                |
| Frequency                                       |                                                |
| 2014/2015                                       | 2015/2016                                      |
| BW05                                            |                                                |
| Gas safety                                      |                                                |
| ±                                               |                                                |
| of properties having valid Gas                  |                                                |
| Safe registered gas certificates - (Snapshot)   |                                                |
| Monthly                                         | 99.71%                                         |
| Up is                                           |                                                |
| Good                                            |                                                |
| BW19                                            |                                                |
| % of Urgent Repairs completed within            |                                                |
| Government Timescales                           |                                                |
| Monthly                                         | 94.73%                                         |
| Up is                                           |                                                |
| Good                                            |                                                |
| 1. Building Works                               |                                                |
| BW20                                            |                                                |
| % of Urgent Gas Repairs completed within        |                                                |
| Government Timescales                           |                                                |
| Monthly                                         | 89.71%                                         |
| Up is                                           |                                                |
| Good                                            |                                                |
| BW06a                                           |                                                |
| No of council homes in York failing to meet the |                                                |
| decency standard                                |                                                |
| Annual                                          | 3                                              |
| Up is                                           |                                                |
| CAN061                                          |                                                |
| Number of new affordable homes delivered in     |                                                |
| York                                            |                                                |
| Quarterly                                       | 136                                            |
| Up is                                           |                                                |
| Good                                            |                                                |
| CAN200                                          |                                                |
| Number of council homes let by direct           |                                                |
| exchange - (YTD)                                |                                                |
| Monthly                                         | 153                                            |
| Up is                                           |                                                |
| Good                                            |                                                |
| Housing affordability (lower quartile house     |                                                |
| prices to earnings ratio)                       |                                                |
| Annual                                          | 8.4                                            |
| Up is                                           |                                                |
| CJGE172                                         |                                                |
| Benchmark - National Data                       | Annual                                         |
| Regional Rank (Rank out of 14)                  | Annual                                         |
| 3ULYDWHUHQWV$YHUDJH$OO…                                                 |                                                |
| Annual                                          |                                                |
| …                                               | …                                              |
| -                                               | -                                              |
| Up is                                           |                                                |
| Benchmark - National Data                       | Annual                                         |
| …                                               | …                                              |
| -                                               | -                                              |
| CJGE178                                         |                                                |
| 2. Housing                                      |                                                |
| Benchmark - Regional Data                       | Annual                                         |
| …                                               | …                                              |
| -                                               | -                                              |
| Regional Rank (Rank out of 15)                  | Annual                                         |
| HM03                                            | Net Additional Homes Provided - (YTD)          |
| Up is                                           |                                                |
| Good                                            |                                                |
| HOU107                                          | Quarterly                                      |
| Up is                                           |                                                |
| Number of active applicants on North            |                                                |
| Yorkshire Home Choice who are registered        |                                                |
| with CYC (Waiting List) - (Snapshot)            |                                                |
| Current council tenant arrears as % of annual   |                                                |
| rent due - (Snapshot)                           |                                                |
| Quarterly                                       | 1.62%                                          |
| Up is                                           |                                                |
| HOU108                                          |                                                |
| Housemark Quartile                              | Annual                                         |
| HOU109                                          | % of rent collected (including current arrears |
| brought forward)  - (Snapshot)                  |                                                |
| Quarterly                                       | 97.84%                                         |
| Up is                                           |                                                |
| Good                                            |                                                |
| ŻŹ                                              |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| Neutral                                         |                                                |
| Bad                                             |                                                |
| ź                                               |                                                |
| Green                                           |                                                |
| ŻŹ                                              |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| Neutral                                         |                                                |
| Bad                                             |                                                |
| Ÿ                                               |                                                |
| Red                                             |                                                |
| ŻŹ                                              |                                                |
| Bad                                             |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| Bad                                             |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| Bad                                             |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| Neutral                                         |                                                |

| Previous Years                            | 2017/2018                                       |
|-------------------------------------------|-------------------------------------------------|
| Collection                                |                                                 |
| Frequency                                 |                                                 |
| 2014/2015                                 | 2015/2016                                       |
| HOU210                                    | Bring empty private sector properties back into |
| use                                       |                                                 |
| Annual                                    | 106                                             |
| Up is                                     |                                                 |
| Good                                      |                                                 |
| Rent lost through voids - (Snapshot)      | Quarterly                                       |
| Up is                                     |                                                 |
| HOU215                                    |                                                 |
| Housemark Quartile                        | Annual                                          |
| 2. Housing                                |                                                 |
| Average number of days to re-let empty    |                                                 |
| properties (minus major works) - (YTD)    |                                                 |
| Monthly                                   | 29.76                                           |
| Up is                                     |                                                 |
| HOU245                                    |                                                 |
| Housemark Quartile                        | Annual                                          |
| OCC12                                     |                                                 |
| 1HZ+RPHV%RQXV*UDQW…P&XPXODWLYH                                           |                                                 |
| Annual                                    |                                                 |
| …                                         | …                                               |
| -                                         | -                                               |
| Up is                                     |                                                 |
| Good                                      |                                                 |
| Ÿ                                         |                                                 |
| HOU101                                    | Number of homeless households in temporary      |
| accommodation - (Snapshot)                |                                                 |
| Quarterly                                 | 65                                              |
| Up is                                     |                                                 |
| HOU102                                    | Quarterly                                       |
| Up is                                     |                                                 |
| Number of homeless households with        |                                                 |
| dependent children in temporary           |                                                 |
| accommodation - (Snapshot)                |                                                 |
| HOU103                                    | Number of households for whom positive          |
| action has prevented homelessness - (YTD) |                                                 |
| Quarterly                                 | 665                                             |
| Up is                                     |                                                 |
| Good                                      |                                                 |
| Number of households accepted as homeless |                                                 |
| and in priority need - (YTD)              |                                                 |
| Quarterly                                 | 105                                             |
| Up is                                     |                                                 |
| HOU105                                    | Benchmark - National Data                       |
| Benchmark - Regional Data                 | Quarterly                                       |
| HOU106                                    | Number of 16-17 year olds accepted as           |
| homeless - (YTD)                          |                                                 |
| Quarterly                                 | 1                                               |
| Up is                                     |                                                 |
| 3. Homelessness                           |                                                 |
| HOU251                                    | Number of applicant households for which        |
| decisions were taken - (YTD)              |                                                 |
| Quarterly                                 | 188                                             |
| ŻŹ                                        |                                                 |
| Quarterly                                 | 17                                              |
| Up is                                     |                                                 |
| Households accepted as being homeless and |                                                 |
| in priority need - Relationship Breakdown |                                                 |
| Violent - (YTD)                           |                                                 |
| HOU259                                    | Benchmark - National Data                       |
| Quarterly                                 | 17                                              |
| Up is                                     |                                                 |
| Households accepted as being homeless and |                                                 |
| in priority need - Relationship Breakdown |                                                 |
| Violent                                   |                                                 |
| ŻŹ                                        |                                                 |
| Neutral                                   |                                                 |
| Bad                                       |                                                 |
| ź                                         |                                                 |
| Green                                     |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| Green                                     |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| Bad                                       |                                                 |
| Ÿ                                         |                                                 |
| Red                                       |                                                 |
| ŻŹ                                        |                                                 |
| Neutral                                   |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| Neutral                                   |                                                 |
| Bad                                       |                                                 |
| Ÿ                                         |                                                 |
| Red                                       |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |

| Previous Years                                     | 2017/2018                         |
|----------------------------------------------------|-----------------------------------|
| Collection                                         |                                   |
| Frequency                                          |                                   |
| 2014/2015                                          | 2015/2016                         |
| Quarterly                                          | 16.50%                            |
| ŻŹ                                                 |                                   |
| Households accepted as being homeless and          |                                   |
| in priority need - % Relationship Breakdown        |                                   |
| Violent - (YTD)                                    |                                   |
| HOU268                                             | Benchmark - National Data         |
| Quarterly                                          | 16.50%                            |
| ŻŹ                                                 |                                   |
| Households accepted as being homeless and          |                                   |
| in priority need - % Relationship Breakdown        |                                   |
| Violent                                            |                                   |
| Households accepted as being homeless and          |                                   |
| in priority need - % Domestic Violence - (YTD)     |                                   |
| Quarterly                                          | 9.40%                             |
| ŻŹ                                                 |                                   |
| 3. Homelessness                                    |                                   |
| HOU281                                             | Benchmark - National Data         |
| Households accepted as being homeless and          |                                   |
| in priority need - Domestic Violence               |                                   |
| Quarterly                                          | 3                                 |
| ŻŹ                                                 |                                   |
| % of panel satisfied with York as a place to       |                                   |
| live                                               |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| Good                                               |                                   |
| TAP04                                              |                                   |
| % of panel dissatisfied with York as a place to    |                                   |
| live                                               |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| % of panel who agree that they belong to their     |                                   |
| local area                                         |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| Good                                               |                                   |
| Ÿ                                                  |                                   |
| Benchmark - Community Life Survey                  | Annual                            |
| TAP07                                              |                                   |
| Benchmark - LG Inform                              | Annual                            |
| % of panel who disagree that they belong to        |                                   |
| their local area                                   |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| 4. Satisfaction                                    |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| Good                                               |                                   |
| Ÿ                                                  |                                   |
| % of panel agree their local area is a place       |                                   |
| where people from different backgrounds get        |                                   |
| on well together                                   |                                   |
| TAP08                                              | Benchmark - Community Life Survey |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| % of panel disagree their local area is a place    |                                   |
| where people from different backgrounds get        |                                   |
| on well together                                   |                                   |
| % of tenants satisfied that their landlord listens |                                   |
| to their views and acts on them                    |                                   |
| Annual                                             | 61.26%                            |
| Up is                                              |                                   |
| Good                                               |                                   |
| Ÿ                                                  |                                   |
| TSS35                                              |                                   |
| % of tenants dissatisfied that their landlord      |                                   |
| listens to their views and acts on them            |                                   |
| Annual                                             | 16.47%                            |
| Up is                                              |                                   |
| Neutral                                            |                                   |
| Neutral                                            |                                   |
| Neutral                                            |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Neutral                                            |                                   |
| Bad                                                |                                   |
| ź                                                  |                                   |
| Green                                              |                                   |
| Green                                              |                                   |
| Bad                                                |                                   |
| ź                                                  |                                   |
| Green                                              |                                   |
| Green                                              |                                   |
| Bad                                                |                                   |
| ź                                                  |                                   |
| Green                                              |                                   |
| Green                                              |                                   |
| Bad                                                |                                   |
| ź                                                  |                                   |
| Green                                              |                                   |

| Previous Years                                  | 2017/2018                                   |
|-------------------------------------------------|---------------------------------------------|
| Collection                                      |                                             |
| Frequency                                       |                                             |
| 2014/2015                                       | 2015/2016                                   |
| ASBH01                                          |                                             |
| New Cases recorded by ASB Hub (from Feb         |                                             |
| 2015)                                           |                                             |
| Monthly                                         | 416                                         |
| ŻŹ                                              |                                             |
| Neutral                                         |                                             |
| ASBH04                                          |                                             |
| Cases Closed by ASB Hub within Period -         |                                             |
| Resolved                                        |                                             |
| Monthly                                         | 248                                         |
| ŻŹ                                              |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| CSP01                                           | All Crime (IQUANTA data)                    |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| CSP12                                           | Criminal damage (excl. 59)                  |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| CSP15                                           |                                             |
| Overall Violence (Violence Against Person       |                                             |
| Def.)                                           |                                             |
| Monthly                                         | 2,130                                       |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| CSP23                                           | Hate Crimes or Incidents as Recorded by NYP |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Ÿ                                               |                                             |
| Red                                             |                                             |
| ŻŹ                                              |                                             |
| CSP24                                           | Number of Alcohol related ASB incidents     |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| CSP27                                           |                                             |
| Number of Incidents of Violent Crime Within     |                                             |
| the ARZ                                         |                                             |
| Quarterly                                       | 561                                         |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| CSP28                                           |                                             |
| Number of Incidents of ASB within the city      |                                             |
| centre ARZ                                      |                                             |
| Monthly                                         | 2,576                                       |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| First time entrants to the youth justice system |                                             |
| (per 100,000 population aged 10-17)             |                                             |
| Annual                                          | 413.64                                      |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Ÿ                                               |                                             |
| 5. Crime                                        |                                             |
| Red                                             |                                             |
| Benchmark - National Data                       | Annual                                      |
| PHOF23                                          |                                             |
| Benchmark - Regional Data                       | Annual                                      |
| Regional Rank (Rank out of 15)                  | Annual                                      |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Good                                            |                                             |
| ź                                               |                                             |
| Red                                             |                                             |
| % of panel who agree that York is a safe city   |                                             |
| to live in, relatively free from crime and      |                                             |
| violence                                        |                                             |
| TAP20                                           |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Ÿ                                               |                                             |
| Red                                             |                                             |
| % of panel who disagree that York is a safe     |                                             |
| city to live in, relatively free from crime and |                                             |
| violence                                        |                                             |
| ŻŹ                                              |                                             |
| % of panel who think that hate crime is a       |                                             |
| problem in their local area                     |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| TAP21                                           |                                             |
| ŻŹ                                              |                                             |
| % of panel who think that hate crime is not a   |                                             |
| problem in their local area                     |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Good                                            |                                             |
| Neutral                                         |                                             |
| TAP26                                           |                                             |
| % of panel who think that people using or       |                                             |
| dealing drugs is a problem in their local area  |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Ÿ                                               |                                             |
| Red                                             |                                             |

| Previous Years                                    | 2017/2018                                   |
|---------------------------------------------------|---------------------------------------------|
| Collection                                        |                                             |
| Frequency                                         |                                             |
| 2014/2015                                         | 2015/2016                                   |
| TAP26                                             | Quarterly                                   |
| Up is                                             |                                             |
| Good                                              |                                             |
| ź                                                 |                                             |
| % of panel who think that people using or         |                                             |
| dealing drugs is not a problem in their local     |                                             |
| area                                              |                                             |
| TF2-A01                                           | Number of Troubled Families (Families       |
| identified with 2 or more headline criteria)      |                                             |
| Quarterly                                         | 52                                          |
| Up is                                             |                                             |
| Good                                              |                                             |
| Ÿ                                                 |                                             |
| 5. Crime                                          |                                             |
| TF2-A01i                                          | Number of Troubled Families On-Programme    |
| (New for 2016/17)                                 |                                             |
| Quarterly                                         | -                                           |
| Up is                                             |                                             |
| Good                                              |                                             |
| TF2-A02                                           | % of Troubled Families who have achieved an |
| outcome                                           |                                             |
| Quarterly                                         | 0.00%                                       |
| Up is                                             |                                             |
| Good                                              |                                             |
| CSPEC3 Calls for Service - Noise                  | Monthly                                     |
| Up is                                             |                                             |
| PP07                                              | Annual                                      |
| Up is                                             |                                             |
| Good                                              |                                             |
| ź                                                 |                                             |
| % of businesses that were compliant with          |                                             |
| legislation concerning the illegal use and sale   |                                             |
| of alcohol and tobacco                            |                                             |
| % of panel who think that noisy neighbours or     |                                             |
| loud parties are a problem in their local area    |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| TAP22                                             |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| Good                                              |                                             |
| % of panel who think that noisy neighbours or     |                                             |
| loud parties are not a problem in their local     |                                             |
| area                                              |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| % of panel who think that people hanging          |                                             |
| around on the streets is a problem in their       |                                             |
| local area                                        |                                             |
| TAP23                                             |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| Good                                              |                                             |
| Ÿ                                                 |                                             |
| % of panel who think that people hanging          |                                             |
| around on the streets is not a problem in their   |                                             |
| local area                                        |                                             |
| % of panel who think that rubbish or litter lying |                                             |
| around is a problem in their local area           |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |

## 6. Public Realm

TAP24
% of panel who think that rubbish or litter lying around is not a problem in their local area
Quarterly
NC
NC
61.01%
59.51%
-
-
-
-
Up is 
Good
Quarterly
NC
NC
19.40%
16.78%
-
-
-
-
Up is 
% of panel who think that vandalism, graffiti and other deliberate damage to property or vehicles is a problem in their local area
TAP25
Quarterly
NC
NC
77.40%
80.76%
-
-
-
-
Up is 
Good
Ÿ
% of panel who think that vandalism, graffiti and other deliberate damage to property or vehicles is not a problem in their local area
Quarterly
NC
NC
28.28%
25.50%
-
-
-
-
Up is 
% of panel who think that people being drunk or rowdy in public places is a problem in their local area
TAP27
Quarterly
NC
NC
66.87%
68.68%
-
-
-
-
Up is 
Good
% of panel who think that people being drunk or rowdy in public places is not a problem in their local area
Red
Green
ŻŹ
Neutral
ŻŹ
Neutral
ŻŹ
Bad
Neutral
Red
ŻŹ
Bad
Neutral
ŻŹ
Neutral
Bad
ź
Green Green
Bad
Ÿ
Red
ŻŹ
Neutral
Bad
ź
Green Green
Bad
ź
Green
ŻŹ
Neutral

| Previous Years                                 | 2017/2018   |
|------------------------------------------------|-------------|
| Collection                                     |             |
| Frequency                                      |             |
| 2014/2015                                      | 2015/2016   |
| % of panel who think that abandoned or burnt   |             |
| out cars are a problem in their local area     |             |
| Quarterly                                      | NC          |
| Up is                                          |             |
| TAP28                                          |             |
| Realm                                          |             |
| 6. Public                                      |             |
| % of panel who think that abandoned or burnt   |             |
| out cars are not a problem in their local area |             |
| Quarterly                                      | NC          |
| Up is                                          |             |
| Good                                           |             |
| Hospital admissions due to substance misue     |             |
| (15-24 years), per 100,000 population          |             |
| Annual                                         | 70.17       |
| Up is                                          |             |
| CHP23                                          |             |
| Benchmark - National Data                      | Annual      |
| Benchmark - Regional Data                      | Annual      |
| 7. Substance Misuse                            |             |
| CSB17                                          | Quarterly   |
| Up is                                          |             |
| Number of mothers recorded by Midwifery        |             |
| Services  in regard to alcohol or substance    |             |
| misuse (by Estimated Delivery Date)            |             |
| ŻŹ                                             |             |
| Bad                                            |             |
| Neutral                                        |             |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Bad                                            |             |
| Ÿ                                              |             |
| Red                                            |             |
| Bad                                            |             |
| Ÿ                                              |             |
| Red                                            |             |