## Orr Your Engagement Index

previous survey previous survey previous survey previous survey
+3 +3 +3 +3
54% 54% 54% 54%

                                                            S
                                                               th
                                                                      di f
                                                                          f
                                                                            th
                                                                               d t il
54%

## The Three Elements Of Engagement And Their Component Questions Are:

Say: speaks positively of the organisation…
B50. I am proud when I tell others I am part of ORR B51. I would recommend ORR as a great place to work
g
p
Stay: emotionally attached and committed to the organisation…
B52. I feel a strong personal attachment to ORR
Strive: motivated to do the best for the organisation…
B53. ORR inspires me to do the best in my job B54. ORR motivates me to help it achieve its objectives

B54. ORR motivates me to help it achieve its objectives
37%
= Statistically significant difference from comparison The results for the engagement questions are shown in detail on page 8

## Drivers Of Engagement

Employee engagement is shaped by experiences at work, as measured by nine themes in the survey. The table below shows how you performed on each of these themes, ranked by the strength of association with engagement. The shows how you performed on each of these themes, ranked by the strength of association with engagement. The themes which have the strongest association with engagement should be the focus for action. See the appendix for further details.

Strength of 
association with 
engagement
Leadership and managing change
+5
+2 —
-7 —
My work
+2
+8 —
+4 —
My line manager
+3
+5 —
+2 —
Pay and benefits
+9 —
+28 —
+22 —
Resources and workload
+5
+2 —
-2 —
Inclusion and fair treatment
+3
-1
-4 —
Learning and development
+1
+3 —
-3 —
Organisational objectives and purpose
+6 —
-3 —
-9 —
My team
+5 —
+7 —
+4 —

Returns: 250
Response rate: 83%
-2 - -2 - -2 - -2 —
-8 - -8 - -8 - -8 - -8 - -8 - -8 —
See the appendix for further details

Difference from 
previous 
survey
Difference from 
CS2010
% Positive
41%
+5
-14 —
%
44%
+3
+2
3
2
36%
+6 —
-10 —
36%
+3
-3 —

37%

| +4   | +1   | +4   | +1   |
|------|------|------|------|

- —
- — —

Difference from 
CS High 
Performers
Difference from 
previous 
survey
Difference from 
CS2010
Theme score
% positive
39%
79% 70% 65% 75% 72% 46% 78% 84%

- —
= Statistically significant difference from comparison

## Top Three Key Driver Themes In More Detail

The three themes which have the strongest association with engagement are shown below. Questions are ranked by difference from the Civil Service 2010 benchmark (CS2010).

indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
^
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
^
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
^
—
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
^
—

## Leadership And Managing Change

B48. I have the opportunity to contribute my views before decisions are made that affect me B41. Directors and deputies  in ORR are sufficiently visible B47. ORR keeps me informed about matters that affect me B44 O
ll I h
fid
i
th
d
i i
d
b ORR' di
t
d d
ti
B44. Overall, I have confidence in the decisions made by ORR's directors and deputies
B46. When changes are made in ORR they are usually for the better
B42. I believe the actions of directors and deputies  are consistent with ORR's values
B49. I think it is safe to challenge the way things are done in ORR B43. I believe that the board has a clear vision for the future of ORR B43 I believe that the board has a clear vision for the future of ORR
30%
-7 —
-5 —
B45. I feel that change is managed well in ORR B40. I feel that ORR as a whole is managed well

## My Work

B05 I have a choice in deciding how I do my work

B05. I have a choice in deciding how I do my work

B02. I am sufficiently challenged by my work B04. I feel involved in the decisions that affect my work B03. My work gives me a sense of personal accomplishment B01 I am interested in my work B01. I am interested in my work
My line manager
B15. I receive regular feedback on my performance B13. Overall, I have confidence in the decisions made by my manager B11 My manager is open to my ideas

B11. My manager is open to my ideas

B16. The feedback I receive helps me to improve my performance B18. Poor performance is dealt with effectively in my team B09. My manager motivates me to be more effective in my job B12. My manager helps me to understand how I contribute to ORR's objectives

B12. My manager helps me to understand how I contribute to ORR s objectives

B10. My manager is considerate of my life outside work B14. My manager recognises when I have done my job well B17. I think that my performance is evaluated fairly
% Positive
Diff. from 
previous survey
Diff. from 
CS2010

Strength of association with engagement:
Strength of association with engagement: Strength of association with engagement:

46%
+11 —
+14 —
56%
+11 —
+11 —
62%
+16 —
+8 —
41%
5
5 —
41%
+5
+5 —
25%
-1
+2 —
41%
+10 —
+1
38%
+9 —
-2
30%
7 —
5 —
21%
-2
-7 —
33%
0
-8 —
Strength of association with engagement:

Strength of association with engagement:

84%
+1
+14 —
84%
+1
+14 —
83%
+4
+10 —
59%
+6
+10 —
81%
+2
+9 —
89%
-2
+1
89%
-2
+1
Strength of association with engagement:
68%
+4
+8 —
76%
-1
+7 —
84%
2
+7 —
84%
-2
+7 —
63%
+7 —
+6 —
43%
+12
—
+5 —
67%
0
+5 —
63%
+3
+5 —
63%
+3
+5 —
83%
+3
+5 —
81%
+1
+5 —
66%
+1
+5 —

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## My Work My Work My Work

My work My work My work My work

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B01. I am interested in my work
B02. I am sufficiently challenged by my work
83%
+4
+10 —
+5 —
B03 M
k
i
f
l
li h
t
81%
+2
+9 —
+5 —
B03. My work gives me a sense of personal accomplishment
81%
+2
+9 —
+5 —
B04. I feel involved in the decisions that affect my work
59%
+6
+10 —
+2
15
43
20
16
5
15
43
20
16
5
15
43
20
16
5
15
43
20
16
5
15
43
20
16
5
B05. I have a choice in deciding how I do my work
84%
+1
+14 —
+8 —

## Organisational Objectives And Purpose

Organisational objectives and purpose Organisational objectives and purpose Organisational objectives and purpose

:Strength of association with engagement

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B06. I have a clear understanding of ORR's purpose
80%
+6 —
-4 —
-9 —
B07. I have a clear understanding of ORR's objectives
74%
+6
-3 —
-12 —
B08. I understand how my work contributes to ORR's objectives
79%
+5
-1
-7 —

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

49
41
6
49
41
6
49
41
6
49
41
6
49
41
6
49
41
6
49
41
6
32
51
8
5
32
51
8
5
32
51
8
5
32
51
8
5
32
51
8
5
32
51
8
5
29
52
10
6
29
52
10
6
29
52
10
6
29
52
10
6
29
52
10
6
29
52
10
6
28
57
9
5
28
57
9
5
28
57
9
5
28
57
9
5
28
57
9
5
26
54
12
6
26
54
12
6
26
54
12
6
26
54
12
6
19
55
16
8
19
55
16
8
19
55
16
8
19
55
16
8
27
52
12
6
27
52
12
6
27
52
12
6

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## My Line Manager

My line manager My line manager My line manager My line manager My line manager My line manager

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B09. My manager motivates me to be more effective in my job
67%
0
+5 —
0
B10. My manager is considerate of my life outside work
83%
+3
+5 —
0
B11 M
i
t
id
84%
2
+7 —
+3 —
B11. My manager is open to my ideas
84%
-2
+7 —
+3 —
B12. My manager helps me to understand how I contribute to ORR's objectives
63%
+3
+5 —
-1
B13. Overall, I have confidence in the decisions made by my manager
76%
-1
+7 —
+2
B14. My manager recognises when I have done my job well
81%
+1
+5 —
+1
B15. I receive regular feedback on my performance
68%
+4
+8 —
+2
B16. The feedback I receive helps me to improve my performance
63%
+7 —
+6 —
+2
B17. I think that my performance is evaluated fairly
66%
+1
+5 —
0
B18 Poor performance is dealt with effectively in my team
43%
+12 —
+5 —
+1
B18. Poor performance is dealt with effectively in my team
43%
+12 —
+5 —
+1
10
32
44
10
10
32
44
10
10
32
44
10
My team

My team

:Association with engagement not identified

:Association with engagement not identified

B19. The people in my team can be relied upon to help when things get difficult in my job
90%
+5 —
+6 —
+4 —
y j
B20. The people in my team work together to find ways to improve the service we provide
85%
+6 —
+7 —
+3 —
B21. The people in my team are encouraged to come up with new and better ways of doing things
79%
+4
+9 —
+4 —

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

23
44
20
10 4
23
44
20
10 4
23
44
20
10 4
23
44
20
10 4
23
44
20
10 4
23
44
20
10 4
23
44
20
10 4
38
45
10
4
38
45
10
4
38
45
10
4
38
45
10
4
38
45
10
4
38
45
10
4
34
51
10
4
34
51
10
4
34
51
10
4
34
51
10
4
34
51
10
4
34
51
10
4
20
43
28
6
20
43
28
6
20
43
28
6
20
43
28
6
20
43
28
6
31
45
14
7
31
45
14
7
31
45
14
7
31
45
14
7
31
45
14
7
34
47
11
5
34
47
11
5
34
47
11
5
34
47
11
5
21
47
15
13
4
21
47
15
13
4
21
47
15
13
4
21
47
15
13
4
18
45
26
8 4
18
45
26
8 4
18
45
26
8 4
18
45
26
8 4
20
46
19
9
6
20
46
19
9
6
20
46
19
9
6
36
54
8
36
54
8
33
52
12
29
49
14
5

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## Learning And Development Learning And Development Learning And Development

Learning and development Learning and development Learning and development Learning and development

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B22. I am able to access the right learning and development opportunities when I need to
59%
-3
+3 —
-4 —
12
47
20
14
8
12
47
20
14
8
12
47
20
14
8
12
47
20
14
8
12
47
20
14
8
12
47
20
14
8
12
47
20
14
8
B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance
59%
+7 —
+11 —
+6 —
12
47
28
11
12
47
28
11
12
47
28
11
12
47
28
11
12
47
28
11
12
47
28
11
B24 Th
t
iti
f
t
d
l
i
ORR
25%
5
4 —
11 —
B24. There are opportunities for me to develop my career in ORR
25%
-5
-4 —
-11 —
6
19
36
25
15
6
19
36
25
15
6
19
36
25
15
6
19
36
25
15
6
19
36
25
15
6
19
36
25
15
B25. Learning and development activities I have completed while working for ORR are helping me to develop my career
41%
+4
0
-5 —
7
34
36
14
9
7
34
36
14
9
7
34
36
14
9
7
34
36
14
9
7
34
36
14
9

## Inclusion And Fair Treatment

Inclusion and fair treatment Inclusion and fair treatment Inclusion and fair treatment Inclusion and fair treatment

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B26. I am treated fairly at work
79%
+5
+1
-2 —
B27. I am treated with respect by the people I work with
84%
-1
+1
-3 —
B28. I feel valued for the work I do
67%
+3
+7 —
+3 —
B29. I think that ORR respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc)
59%
+6
-12 —
-16 —

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

23
56
12
4 4
23
56
12
4 4
23
56
12
4 4
23
56
12
4 4
26
58
11
26
58
11
26
58
11
26
58
11
19
49
18
10 4
19
49
18
10 4
19
49
18
10 4
19
49
18
10 4
18
41
23
10
8
18
41
23
10
8
18
41
23
10
8

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## Resources And Workload Resources And Workload

Resources and workload Resources and workload Resources and workload Resources and workload Resources and workload

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B30. In my job, I am clear what is expected of me
81%
+5
-1
-5 —
B31. I get the information I need to do my job well
70%
+15 —
+3 —
0
11
59
17
11
11
59
17
11
11
59
17
11
11
59
17
11
11
59
17
11
11
59
17
11
B32 I h
l
k
bj
ti
76%
+3
+2
3 —
B32. I have clear work objectives
76%
+3
+2
-3 —
B33. I have the skills I need to do my job effectively
88%
+2
0
-2 —
B34. I have the tools I need to do my job effectively
71%
+5
-1
-5 —
B35. I have an acceptable workload
69%
+4
+7 —
+2
11
58
15
12
4
11
58
15
12
4
11
58
15
12
4
11
58
15
12
4
B36. I achieve a good balance between my work life and my private life
71%
+1
+1
-3 —
15
55
16
11
15
55
16
11
15
55
16
11
15
55
16
11

## Pay And Benefits

Pay and benefits Pay and benefits Pay and benefits

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B37. I feel that my pay adequately reflects my performance
68%
+11 —
+30 —
+23 —
13
54
18
8
6
13
54
18
8
6
13
54
18
8
6
B38 I am satisfied with the total benefits package
65%
+5
+26 —
+18 —
B38. I am satisfied with the total benefits package
65%
+5
+26 —
+18 —
13
52
21
9
4
13
52
21
9
4
13
52
21
9
4
B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable
62%
+10 —
+31 —
+23 —
14
48
20
12
7
14
48
20
12
7

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

20
62
12
6
20
62
12
6
20
62
12
6
20
62
12
6
20
62
12
6
20
62
12
6
20
62
12
6
18
58
14
7
18
58
14
7
18
58
14
7
18
58
14
7
18
58
14
7
18
58
14
7
29
60
8
29
60
8
29
60
8
29
60
8
29
60
8
18
52
17
11
18
52
17
11
18
52
17
11
18
52
17
11
18
52
17
11

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## Leadership And Managing Change Leadership And Managing Change

Leadership and managing change Leadership and managing change Leadership and managing change Leadership and managing change Leadership and managing change

:Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement :Strength of association with engagement

B40. I feel that ORR as a whole is managed well
33%
0
-8 —
-20 —
5
28
32
23
12
5
28
32
23
12
5
28
32
23
12
5
28
32
23
12
5
28
32
23
12
5
28
32
23
12
5
28
32
23
12
B41. Directors and deputies  in ORR are sufficiently visible
56%
+11 —
+11 —
-3 —
10
46
21
18
5
10
46
21
18
5
10
46
21
18
5
10
46
21
18
5
10
46
21
18
5
10
46
21
18
5
B42. I believe the actions of directors and deputies  are consistent with ORR's 
41%
+10 —
+1
11 —
B42. I believe the actions of directors and deputies  are consistent with ORR s 
values
41%
+10 —
+1
-11 —
5
36
29
20
10
5
36
29
20
10
5
36
29
20
10
5
36
29
20
10
5
36
29
20
10
5
36
29
20
10
B43. I believe that the board has a clear vision for the future of ORR
30%
-7 —
-5 —
-17 —
4
26
43
20
8
4
26
43
20
8
4
26
43
20
8
4
26
43
20
8
4
26
43
20
8
B44. Overall, I have confidence in the decisions made by ORR's directors and 
deputies
41%
+5
+5 —
-7 —
4
36
33
18
8
4
36
33
18
8
4
36
33
18
8
4
36
33
18
8
4
36
33
18
8
deputies B45. I feel that change is managed well in ORR
21%
-2
-7 —
-18 —
B46. When changes are made in ORR they are usually for the better
25%
-1
+2 —
-6 —
4
21
44
23
8
4
21
44
23
8
4
21
44
23
8
4
21
44
23
8
B47. ORR keeps me informed about matters that affect me
62%
+16 —
+8 —
0
11
51
21
11
6
11
51
21
11
6
11
51
21
11
6
11
51
21
11
6
B48. I have the opportunity to contribute my views before decisions are made that affect me
46%
+11 —
+14 —
+7 —
7
38
26
21
8
7
38
26
21
8
7
38
26
21
8
B49 I think it is safe to challenge the way things are done in ORR
38%
+9 —
-2
-9 —
B49. I think it is safe to challenge the way things are done in ORR
38%
+9 —
-2
-9 —

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

17
28
31
21
17
28
31
21
17
28
31
21
17
28
31
21
34
23
23
16
34
23
23
16
34
23
23
16

This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
This section shows the results for each question in the survey, by theme.
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^
% % % % % %

## Engagement

Engagement Engagement Engagement Engagement Engagement Engagement

41%
+5
-14 —
6
34
42
13
4
6
34
42
13
4
6
34
42
13
4
6
34
42
13
4
6
34
42
13
4
6
34
42
13
4
6
34
42
13
4
B51. I would recommend ORR as a great place to work
44%
+3
+2
-8 —
8
36
31
18
7
8
36
31
18
7
8
36
31
18
7
8
36
31
18
7
8
36
31
18
7
8
36
31
18
7
B52 I f
l
t
l
tt
h
t t
ORR
36%
+6 —
10 —
18 —
B52. I feel a strong personal attachment to ORR
36%
+6 —
-10 —
-18 —
8
28
36
19
9
8
28
36
19
9
8
28
36
19
9
8
28
36
19
9
8
28
36
19
9
8
28
36
19
9
B53. ORR inspires me to do the best in my job
36%
+3
-3 —
-13 —
7
29
42
16
6
7
29
42
16
6
7
29
42
16
6
7
29
42
16
6
7
29
42
16
6
B54. ORR motivates me to help it achieve its objectives
37%
+4
+1
-9 —
6
31
41
14
8
6
31
41
14
8
6
31
41
14
8
6
31
41
14
8
6
31
41
14
8
Taking action

Taking action Taking action Taking action

B55. I believe that directors and deputies  in ORR will take action on the results from this survey
53%
+20 —
+16 —
+6 —
14
40
26
12
8
14
40
26
12
8
14
40
26
12
8
14
40
26
12
8
B56 I b li
th t
h
I
k
ill t k
ti
th
lt f
B56. I believe that managers where I work will take action on the results from this survey
69%
+18 —
+23 —
+16 —

% % % % % %
% % % % % %
% % % % % %
% % % % % %
Agree Agree Agree Agree Agree Agree Neither Neither Neither Neither Neither Neither Disagree Disagree Disagree Disagree Disagree Disagree

17
52
22
4 5
17
52
22
4 5
17
52
22
4 5
17
52
22
4 5

## Data Security C01. I Know Where To Go To Find Out About How To Handle Personal And Sensitive Information C02 In The Past 12 Months Have You Received Training On Handling Data And C01 I Know Where To Go To Find Out About How To Handle Personal And Sensitive C02. In The Past 12 Months, Have You Received Training On Handling Data And Procedures To Protect Personal And Sensitive Information?

Yes
%
Yes
%
Yes
% %
Yes
% %

## Your Plans For The Future The Civil Service Code Differences Are Based On '% Yes' Score D01. Which Of The Following Statements Most Reflects Your Current Thoughts About Working For Orr?

previous su

I want to leave ORR as soon as possible the next three years indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison
—
^

from 
from 
urvey
Difference f
previous su
Difference f
CS2010

## Discrimination, Harassment And Bullying

F01 During the past 12 months have you personally experienced discrimination F03 During the past 12 months have you personally experienced bullying or F01. During the past 12 months, have you personally experienced discrimination at work?

For respondents who selected 'Yes' to question F01.

For respondents who selected 'Yes' to question F03.

p q F02. On which of the following grounds have you personally experienced discrimination in the past 12 months? (multiple selection)
Please note: Counts of fewer than ten responses are suppressed and replaced with  '--'
Please note: Counts of fewer than ten responses are suppressed and replaced with  '--'
^
indicates a variation in question wording from your previous survey indicates statistically significant difference from comparison F03. During the past 12 months, have you personally experienced bullying or harassment at work?

p q F04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection)

## Appendix Glossary Of Key Terms

% positive
The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a 
theme in the case of **Theme score % positive**).
Previous survey
Comparisons to the previous survey relate to the results from the 2009 Civil Service People Survey. Where a question is flagged as changed since the last survey comparisons should be treated with
Previous survey
Where a question is flagged as changed since the last survey comparisons should be treated with 
caution as changes to wording may affect how people respond to the question.
CS2010
The CS2010 benchmark is the median percent positive across all organisations that participated in the 
2010 Civil Service People Survey.
CS High 
Performers
For each question, this is the upper quartile score across all organisations that have taken part in the 
2010 Civil Service People Survey.

## Rounding G

Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy.

Statistical significance: —
Statistical testing has been carried out on the comparisons between this year's results and your previous survey, CS2010 
results and CS High Performers results to identify differences that are statistically significant. You can therefore be confident that the difference represents a real difference in opinion between the results.

## The Employee Engagement Index

The survey includes five questions that make up the engagement index (B50-B54). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.

## The Drivers Of Engagement

The drivers of engagement While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. Nine themes have been included in the survey to measure employees' experiences at work. A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement. The themes identified as having an association are called the 'Drivers of engagement'. 

The strength of association with engagement varies by theme and is illustrated by a 4-bar icon, as shown below. Themes with a full 4-bar icon have the strongest association with engagement.

the analysis has not identified a significant association with engagement

## Confidentiality

Confidentiality This survey was carried out as part of the 2010 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all the participating organisations. The Cabinet Office commissioned ORC International to carry out the survey.

ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of results to the extent where the anonymity of individuals may be compromised. Groups of less than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.