| Previous Years                                | 2017/2018                                  |
|-----------------------------------------------|--------------------------------------------|
| Collection                                    |                                            |
| Frequency                                     |                                            |
| 2014/2015                                     | 2015/2016                                  |
| ŻŹ                                            |                                            |
| TOU01                                         | Room Occupancy                             |
| Up is                                         |                                            |
| Good                                          |                                            |
| Neutral                                       |                                            |
| TOU04                                         | Average Room Rate                          |
| …                                             | …                                          |
| -                                             | -                                          |
| ŻŹ                                            |                                            |
| Neutral                                       |                                            |
| TOU08                                         | Visits to Attractions: Big Attractions     |
| Up is                                         |                                            |
| Good                                          |                                            |
| ź                                             |                                            |
| Red                                           |                                            |
| TOU09                                         | Visits to Attractions: Small Attractions   |
| Up is                                         |                                            |
| Good                                          |                                            |
| ź                                             |                                            |
| Red                                           |                                            |
| TOU11                                         | Sessions on visityork.org                  |
| Up is                                         |                                            |
| Good                                          |                                            |
| ź                                             |                                            |
| Red                                           |                                            |
| 1. Tourism                                    |                                            |
| ŻŹ                                            |                                            |
| TOU14                                         | Parliament Street Footfall                 |
| Up is                                         |                                            |
| Good                                          |                                            |
| Neutral                                       |                                            |
| TOU15                                         | Visitor Information Centre Footfall        |
| Up is                                         |                                            |
| Good                                          |                                            |
| ź                                             |                                            |
| Red                                           |                                            |
| ŻŹ                                            |                                            |
| TOU24                                         | Average expenditure per domestic day visit |
| Up is                                         |                                            |
| Good                                          |                                            |
| Neutral                                       |                                            |
| TOU25                                         | % of jobs which are tourism based          |
| ŻŹ                                            |                                            |
| Neutral                                       |                                            |
| LIB01                                         | Library Visits - All Libraries             |
| Up is                                         |                                            |
| Good                                          |                                            |
| Ÿ                                             |                                            |
| Green                                         |                                            |
| ŻŹ                                            |                                            |
| LIB02                                         | Books Borrowed - All Libraries             |
| Up is                                         |                                            |
| Good                                          |                                            |
| Neutral                                       |                                            |
| % of panel who give unpaid help to any group, |                                            |
| club or organisation                          |                                            |
| Quarterly                                     | NC                                         |
| Up is                                         |                                            |
| Good                                          |                                            |
| Ÿ                                             |                                            |
| Green                                         |                                            |
| 2. Leisure                                    |                                            |
| TAP13                                         |                                            |
| Benchmark - Community Life Survey             | Annual                                     |
| % of panel who do not give unpaid help to any |                                            |
| group, club or organisation                   |                                            |
| Quarterly                                     | NC                                         |
| Up is                                         |                                            |
| Bad                                           |                                            |
| ź                                             |                                            |
| Green                                         |                                            |
| Parks and Open Spaces: Maintenance cost       |                                            |
| per household (including CEC) (PI 43)         |                                            |
| Annual                                        |                                            |
| …                                             | …                                          |
| -                                             | -                                          |
| Up is                                         |                                            |
| Bad                                           |                                            |
| ź                                             |                                            |
| Green                                         |                                            |
| APSE088                                       |                                            |
| Benchmark - National Data                     | Annual                                     |
| …                                             | …                                          |
| -                                             | -                                          |
| 3. Public Realm                               |                                            |
| Benchmark - APSE Family                       | Annual                                     |
| …                                             | …                                          |
| -                                             | -                                          |

| Previous Years                                | 2017/2018   |
|-----------------------------------------------|-------------|
| Collection                                    |             |
| Frequency                                     |             |
| 2014/2015                                     | 2015/2016   |
| Parks and Open Spaces: Cost of service per    |             |
| household (including CEC) (PI 21)             |             |
| Annual                                        |             |
| …                                             | …           |
| -                                             | -           |
| Up is                                         |             |
| Bad                                           |             |
| ź                                             |             |
| Green                                         |             |
| APSE091                                       |             |
| Benchmark - National Data                     | Annual      |
| …                                             | …           |
| -                                             | -           |
| Benchmark - APSE Family                       | Annual      |
| …                                             | …           |
| -                                             | -           |
| ŻŹ                                            |             |
| 3. Public Realm                               |             |
| Quarterly                                     | NC          |
| Up is                                         |             |
| Good                                          |             |
| Neutral                                       |             |
| % of panel who think that the council and     |             |
| partners are doing well conserving York's     |             |
| heritage                                      |             |
| TAP31                                         |             |
| ŻŹ                                            |             |
| Quarterly                                     | NC          |
| Up is                                         |             |
| Bad                                           |             |
| Neutral                                       |             |
| % of panel who think that the council and     |             |
| partners are not doing well conserving York's |             |
| heritage                                      |             |
| ŻŹ                                            |             |
| % of working age population qualified - No    |             |
| qualifications                                |             |
| Annual                                        | 4.80%       |
| Up is                                         |             |
| Bad                                           |             |
| Neutral                                       |             |
| Benchmark - National Data                     | Annual      |
| CJGE17                                        |             |
| Benchmark - Regional Data                     | Annual      |
| Regional Rank (Rank out of 15)                | Annual      |
| ŻŹ                                            |             |
| % of working age population qualified - to at |             |
| least  L1 and above*                          |             |
| Annual                                        | 91.80%      |
| Up is                                         |             |
| Good                                          |             |
| Neutral                                       |             |
| Benchmark - National Data                     | Annual      |
| CJGE17a                                       |             |
| Benchmark - Regional Data                     | Annual      |
| 4. Learning                                   |             |
| Regional Rank (Rank out of 15)                | Annual      |
| ŻŹ                                            |             |
| % of working age population qualified - to at |             |
| least  L4 and above*                          |             |
| Annual                                        | 40.30%      |
| Up is                                         |             |
| Good                                          |             |
| Neutral                                       |             |
| Benchmark - National Data                     | Annual      |
| CJGE20                                        |             |
| Benchmark - Regional Data                     | Annual      |
| Regional Rank (Rank out of 15)                | Annual      |

| Previous Years                                  | 2017/2018                 |
|-------------------------------------------------|---------------------------|
| Collection                                      |                           |
| Frequency                                       |                           |
| 2014/2015                                       | 2015/2016                 |
| Hate Crimes or Incidents as Recorded by NYP     | Monthly                   |
| Up is                                           |                           |
| Bad                                             |                           |
| Ÿ                                               |                           |
| Red                                             |                           |
| CSP23                                           |                           |
| IQUANTA Family Grouping (Rank out of 15)        | Quarterly                 |
| ŻŹ                                              |                           |
| 5. Crime                                        |                           |
| CSP27                                           |                           |
| Number of Incidents of Violent Crime Within     |                           |
| the ARZ                                         |                           |
| Quarterly                                       | 561                       |
| Up is                                           |                           |
| Bad                                             |                           |
| Neutral                                         |                           |
| ŻŹ                                              |                           |
| CSP29                                           |                           |
| Number of Incidents of Violent crime within the |                           |
| CIZ                                             |                           |
| Quarterly                                       | 465                       |
| Up is                                           |                           |
| Bad                                             |                           |
| Neutral                                         |                           |
| ŻŹ                                              |                           |
| Median earnings of residents - Gross Weekly     |                           |
| 3D\…*HQGHU3D\*DS                                                 |                           |
| Annual                                          | 98.9                      |
| Up is                                           |                           |
| Bad                                             |                           |
| Neutral                                         |                           |
| Benchmark - National Data                       | Annual                    |
| CJGE68                                          |                           |
| Benchmark - Regional Data                       | Annual                    |
| 6. Equality                                     |                           |
| Regional Rank (Rank out of 15)                  | Annual                    |
| ŻŹ                                              |                           |
| PP01                                            |                           |
| % of businesses reporting that contact with     |                           |
| officers was helpful                            |                           |
| Annual                                          | 97.28%                    |
| Up is                                           |                           |
| Good                                            |                           |
| Neutral                                         |                           |
| ŻŹ                                              |                           |
| PP02                                            |                           |
| % of businesses reporting that they were        |                           |
| treated fairly                                  |                           |
| Annual                                          | 98.56%                    |
| Up is                                           |                           |
| Good                                            |                           |
| Neutral                                         |                           |
| ŻŹ                                              |                           |
| PP03                                            |                           |
| % of businesses reporting that the information  |                           |
| provided was useful                             |                           |
| Annual                                          | 98.14%                    |
| Up is                                           |                           |
| Good                                            |                           |
| Neutral                                         |                           |
| ŻŹ                                              |                           |
| PP04                                            |                           |
| % of customers who were satisfied with the      |                           |
| action taken to resolve their complaint         |                           |
| Quarterly                                       | 95.57%                    |
| Up is                                           |                           |
| Good                                            |                           |
| Neutral                                         |                           |
| ŻŹ                                              |                           |
| PP06                                            |                           |
| % of food premises that are classified as       |                           |
| broadly compliant                               |                           |
| Quarterly                                       | 93.00%                    |
| Up is                                           |                           |
| Good                                            |                           |
| Neutral                                         |                           |
| PP07                                            | Annual                    |
| Up is                                           |                           |
| Good                                            |                           |
| ź                                               |                           |
| 7. Public Protection                            |                           |
| Red                                             |                           |
| % of businesses that were compliant with        |                           |
| legislation concerning the illegal use and sale |                           |
| of alcohol and tobacco                          |                           |
| ŻŹ                                              |                           |
| % of births registered within 42 days           | Monthly                   |
| Up is                                           |                           |
| Good                                            |                           |
| Neutral                                         |                           |
| PP08                                            | Benchmark - National Data |
| Benchmark - Regional Data                       | Monthly                   |

| Previous Years                              | 2017/2018                 |
|---------------------------------------------|---------------------------|
| Collection                                  |                           |
| Frequency                                   |                           |
| 2014/2015                                   | 2015/2016                 |
| ŻŹ                                          |                           |
| % of still births registered within 42 days | Monthly                   |
| Up is                                       |                           |
| Good                                        |                           |
| Neutral                                     |                           |
| PP09                                        | Benchmark - National Data |
| Benchmark - Regional Data                   | Monthly                   |
| % of deaths registered within 5 days        | Monthly                   |
| Up is                                       |                           |
| Good                                        |                           |
| ź                                           |                           |
| Red                                         |                           |
| PP10                                        |                           |
| Benchmark - National Data                   | Monthly                   |
Benchmark - Regional Data
Monthly
-
85.00%
84.00%
-
-
-
-
-
ŻŹ
PP11
% certificate applications dealt with within 5 days of receipt
Monthly
100.00%
NC
-
-
-
-
-
-
Up is 
Good
Neutral