NATION..........................................................................................................................................................................................................................................................................................................................................................................................................................1
Base : All respondents
REGION .........................................................................................................................................................................................................................................................................................................................................................................................................................2
Base : All respondents
URBANITY .....................................................................................................................................................................................................................................................................................................................................................................................................................4
Base : All respondents
CABLE AREA.................................................................................................................................................................................................................................................................................................................................................................................................................5
Base : All respondents
DEPRIVATION LEVEL...................................................................................................................................................................................................................................................................................................................................................................................................6
Base : All respondents
SE. GENDER .................................................................................................................................................................................................................................................................................................................................................................................................................7
Base : All respondents
SF. AGE OF RESPONDENT.........................................................................................................................................................................................................................................................................................................................................................................................8
Base : All respondents
QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE) .............................................................................................................................................................................................................................10
Base : All respondents
QZ6 (SG). WORKING STATUS (SINGLE CODE) .....................................................................................................................................................................................................................................................................................................................................................12
Base : All respondents
QZ7 (SH). HOUSEHOLD STATUS (SINGLE CODE)................................................................................................................................................................................................................................................................................................................................................14
Base : All respondents
SH (SI). Total number in household (including respondent and any children)............................................................................................................................................................................................................................................................................................................15
Base : All respondents
SI (SK). Household size...............................................................................................................................................................................................................................................................................................................................................................................................16
Base : All respondents
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18) .................................................................................................................................................................................................................................................................17
Base : All respondents
SK (SL). And are you the parent or guardian of any of the children in the household? (SINGLE CODE) .................................................................................................................................................................................................................................................................18
Base : Those with children aged under 18 in the household
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED....................................................................................................................................................................................................................................19
Base : All respondents
QC2 (QC2A). Do you ever use this landline phone at home yourself to make and/or receive calls, for internet access or both? (MULTI CODE) ..................................................................................................................................................................................................21
Base : Those with a landline phone at home
QC3 (QC29). Do you use a pre-payment plan for your landline where you pay 12 months line rental in advance? IF NECESSARY - Line rental would usually be charged a month in advance for those with monthly bills or a quarter in advance for those with quarterly bills. This type of pre-payment plan covers the line rental in advance for a full 12 months. (SINGLE CODE)...........................................................................................................................................................................................................................................................22
Base : Those with a landline phone at home that can used to make and receive calls
QC4 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE) ..................................................................................................................................................................................................................................................................23
Base : Those with a landline phone at home
QC5 (QC7A). SHOWCARD How likely is it that your household will get a landline phone at home in the next 12 months? (SINGLE CODE)........................................................................................................................................................................................................24
Base : Those without a landline phone at home
QC6 (QC7B). Why are you unlikely to get a landline phone at home in the next 12 months? (MULTI CODE) UNPROMPTED ..............................................................................................................................................................................................................................25
Base : Those unlikely to get a landline phone in next 12 months
QC7 (QC6). SHOWCARD Thinking about landline phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)..................................................................................................................................................................................28
Base : All respondents
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE).........................................................................................................................................................................................................................................................30
Base : All respondents
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)....................................................................31
Base : All respondents
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE) ........................................................................................................................................................................................................................................................................................................33
Base : Those who personally use a mobile phone
QD4 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE) .......................................................................................................................................................................................................................35
Base : Those who personally use a mobile phone
QD5 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE).........................................................................................................................................................................36
Base : Those who use a postpay/ contract mobile phone
QD6 (QD24B). Do you personally use a smartphone? IF UNSURE - A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of smartphone include BlackBerry, iPhone and Android phones such as the Samsung Galaxy.....................................................................................................................................................................................................................................................................................................................37
Base : Those who personally use a mobile phone
QD4 (QD24B). Do you personally use a smartphone? IF UNSURE - A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of smartphone include
BlackBerry, iPhone and Android phones such as the Samsung Galaxy.....................................................................................................................................................................................................................................................................................................................38
Base : All respondents
QD7 (QD27). SHOWCARD How likely is it that you will get a smartphone in the next 12 months? (SINGLE CODE)..............................................................................................................................................................................................................................................39
Base : Those without a smartphone
QD8 (QD38). Why are you unlikely to get a smartphone at home in the next 12 months? (MULTI CODE) UNPROMPTED ...................................................................................................................................................................................................................................40
Base : Those unlikely to get a smartphone in the next 12 months
QD9 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE) ........................................................................................................................................................................42
Base : Those who personally use a mobile phone
QD9 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE) ........................................................................................................................................................................47
Base : All respondents
QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE) .............................................................................................................................................................................................................................52
Base : Those who personally use a mobile phone
QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE) .............................................................................................................................................................................................................................58
Base : All respondents
QD11 (QD6). SHOWCARD Thinking about mobile phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)..................................................................................................................................................................................64
Base : All respondents
QE1. Does your household have a desktop PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)..................................................................................................................................................................................................................................67
Base : All respondents
QE2 (QE35). How many tablet computers do you have in your household? (SINGLE CODE) .................................................................................................................................................................................................................................................................................69
Base : Those with any tablet computers in the household
QE3 (QE36). Do you personally use this/ any of these tablet computer/s? (SINGLE CODE)....................................................................................................................................................................................................................................................................................70
Base : Those with any tablet computers in the household
QE4 (QE37). Is your tablet computer 3G enabled? This means that the tablet could be used - with a SIM card - to go online from anywhere with a signal, without the need for a Wi-Fi connection? (SINGLE CODE)..................................................................................71
Base : Those who personally use a tablet computer
QE5 (QE38). And do you have a separate mobile subscription for your tablet, which allows you to go online from anywhere with a 3G signal, without the need for a Wi-Fi connection? (SINGLE CODE)......................................................................................................72
Base : Those who use a 3G enabled tablet computer
QE6 (QE2). Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, laptop, mobile phone etc)? (SINGLE CODE).....................................................................................................................................73
Base : All respondents
QE7 (IN6). SHOWCARD Do you ever go online anywhere other than in your home at all (via any device, e.g. PC, laptop, mobile phone, etc.)? IF YES: Where is that? (MULTI CODE)..................................................................................................................................74
Base : All respondents
QE8 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)............................................................................................................................................................................................................76
Base : Those who use the internet at home or elsewhere
QE9. SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)..................................................................................................................................................................................................................................78
Base : Those with access to the internet at home
QE9. SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)..................................................................................................................................................................................................................................81
Base : All respondents
QE10 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband? ..84
Base : Those in a household with mobile broadband
QE10 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband? ..85
Base : All respondents
QE11 (QE22D). SHOWCARD Which of these best describe what you use to connect to your mobile broadband service (connecting via a USB stick or dongle, or built in 3G connectivity in a laptop or another device)? (MULTI CODE)..................................................86
Base : Those who use mobile broadband to access the internet
QE12 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE) ............................................................................................................................................................................................................87
Base : Those with access to the internet at home
QE13 (QE3B). How many people aged 16 or over in your household (including yourself) could access the fixed broadband connection in your home if they wanted to? ..........................................................................................................................................................89
Base : Those with fixed broadband at home where there is more than one person in household
QE14 (QE3A). How many people aged 16 or over in your household (including yourself) could access the mobile broadband connection in your home if they wanted to? .......................................................................................................................................................90
Base : Those with mobile broadband at home where there is more than one person in household
QE15 (QE5A). SHOWCARD Which, if any, of these do you use the internet for? (MULTI CODE) ...........................................................................................................................................................................................................................................................................91
Base : Those who use the internet at home or elsewhere
QE15 (QE5A). SHOWCARD Which, if any, of these do you use the internet for? (MULTI CODE) ...........................................................................................................................................................................................................................................................................97
Base : All respondents
QE16 (QE5B) SHOWCARD And, which, if any, of these activities have you used the internet for in the LAST WEEK? (MULTI CODE)..............................................................................................................................................................................................................103
Base : Those who use the internet at home or elsewhere
QE16 (QE5B) SHOWCARD And, which, if any, of these activities have you used the internet for in the LAST WEEK? (MULTI CODE)..............................................................................................................................................................................................................109
Base : All respondents
QE17 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE)...................................................................................................................................................................................................................................115
Base : Those without internet access at home
QE18A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED.........................................................................................................................................................................................................................116
Base : Those unlikely to get internet access at home in the next 12 months
QP8 (QP5). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)................................................................................................................................................................................189
Base : All respondents
QP8 (QP5). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)................................................................................................................................................................................190
Base : Those with any 'active' radio sets in the home
QP9. You said earlier that you have (NUMBER AT QP8) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE) .................191
Base : All respondents
QP9. You said earlier that you have (NUMBER AT QP8) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE) .................192
Base : Those who listen to radio
QP10. In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE) .....................................................................................................................................................................................................................................193
Base : All respondents
QP11. How many of these motor vehicles have a radio? (SINGLE CODE).............................................................................................................................................................................................................................................................................................................194
Base : Those who use at least one motor vehicle in most weeks
QP12/13. Is the radio in this vehicle a digital radio?/ How many of the radios in those vehicles are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE).........................................................................................................................................195
Base : Those who use at least one motor vehicle with a radio in most weeks
SUMMARY OF DIGITAL RADIO OWNERSHIP IN HOME OR IN VEHICLE ...........................................................................................................................................................................................................................................................................................................196
Base : All respondents
QP14 (QP13). SHOWCARD Before today, were you aware that you can listen to radio programmes as they are broadcast in these ways? (MULTI CODE) ............................................................................................................................................................................198
Base : All respondents
QP15 (QP14). SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTI CODE) .........................................................................................................................................................................................................................200
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
QP16 (QP15). SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTI CODE).........................................................................................................................................202
Base : All with any type of digital radio
QP17. SHOWCARD Before today, were you aware that you can listen to radio programmes after they are broadcast in these ways? 9MULTI CODE).....................................................................................................................................................................................204
Base : All respondents
QP18. SHOWCARD And do you ever listen to radio programmes after they have been broadcast in any of these ways? (MULTI CODE)..........................................................................................................................................................................................................205
Base : All respondents
QP19 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)..........................................................................................................................................................................................................................206
Base : Those who listen to radio and have any active radio sets but no DAB sets at home
QP20 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED..................................................................................................................................................................................................................................................207
Base : Those unlikely to get DAB radio in the next 12 months
QM1. Which of the following statements best describes your role when opening and sending mail in your household? (SINGLE CODE) ...........................................................................................................................................................................................................209
Base : All respondents

## Qm2. Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Send In The Last Month? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code) ....................................................................................................................................................................................................................................................................................................................................................................................................................................210

Base : Those responsible for sending or receiving any household mail

QM3 (QM9). SHOWCARD Approximately how many parcels did you personally send in the last month, so items that wouldn't easily fit through a letterbox? (Exclude any items sent in connection with running a business from home) (SINGLE CODE).....................212
Base : Those responsible for sending or receiving any household mail
QM4 (QM5). SHOWCARD Approximately how many letters, cards and small parcels or packets that would fit easily through a letterbox did you personally receive in the last week? (Include any addressed mail, exclude unaddressed mail) (SINGLE CODE)...........214
Base : Those responsible for sending or receiving any household mail
Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Nation

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
England
298
175
161
336
739
1722
207
285
**
58
118
1653
84%
83%
82%
83%
81%
82%
94%
83%
**
84%
83%
84%
f
Scotland
29
19
16
35
87
192
11
26
**
4
11
172
8%
9%
8%
9%
10%
9%
5%
8%
**
6%
8%
9%
Wales
18
11
13
24
57
111
3
22
**
5
10
93
5%
5%
7%
6%
6%
5%
1%
6%
**
7%
7%
5%
g
Northern Ireland
8
4
6
10
25
63
*
11
**
2
3
53
2%
2%
3%
3%
3%
3%
*%
3%
**
3%
2%
3%
g

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| North East                | 21        | 8     | 6            |
| 6%                        | 4%        | 3%    | 4%           |
| g                         |           |       |              |
| North West                |           |       |              |
| 40                        | 25        | 24    | 49           |
| 11%                       | 12%       | 12%   | 12%          |
| g                         | l         |       |              |
| Yorkshire                 | 32        | 16    | 16           |
| 9%                        | 8%        | 8%    | 8%           |
| g                         |           |       |              |
| East Midlands             | 24        | 12    | 14           |
| 7%                        | 6%        | 7%    | 6%           |
| West Midlands             |           |       |              |
| 35                        | 23        | 18    | 41           |
| 10%                       | 11%       | 9%    | 10%          |
| f                         |           |       |              |
| East of England           | 38        | 17    | 17           |
| 11%                       | 8%        | 9%    | 8%           |
| g                         | k         |       |              |
| London                    | 29        | 18    | 17           |
| 8%                        | 8%        | 9%    | 8%           |
| f                         | hj        |       |              |
| South East                | 48        | 34    | 27           |
| 14%                       | 16%       | 14%   | 15%          |
| South West                | 31        | 23    | 22           |
| 9%                        | 11%       | 11%   | 11%          |
| g                         | l         |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Wales
18
11
13
24
57
111
3
22
**
5
10
93
5%
5%
7%
6%
6%
5%
1%
6%
**
7%
7%
5%
g
Scotland
29
19
16
35
87
192
11
26
**
4
11
172
8%
9%
8%
9%
10%
9%
5%
8%
**
6%
8%
9%
Northern Ireland
8
4
6
10
25
63
*
11
**
2
3
53
2%
2%
3%
3%
3%
3%
*%
3%
**
3%
2%
3%
g

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Urbanity

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Urban
296
182
162
344
798
1782
217
288
**
60
117
1715
84%
86%
83%
85%
88%
85%
99%
84%
**
86%
82%
87%
f
Rural
57
28
33
61
111
306
3
55
**
10
25
257
16%
14%
17%
15%
12%
15%
1%
16%
**
14%
18%
13%
g

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Cable Area

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
TELEWEST
46
39
28
67
168
293
86
54
**
8
21
329
13%
18%
14%
16%
18%
14%
39%
16%
**
11%
15%
17%
f
NTL
113
71
57
128
295
684
72
101
**
24
42
657
32%
34%
29%
32%
32%
33%
33%
29%
**
35%
30%
33%
NEITHER
194
101
110
210
446
1112
62
189
**
37
79
986
55%
48%
56%
52%
49%
53%
28%
55%
**
54%
55%
50%
b
g

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Deprivation Level

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Low
242
140
127
267
482
1384
67
193
**
48
76
1258
68%
66%
65%
66%
53%
66%
30%
56%
**
69%
53%
64%
g
hk
hk
Medium
102
65
65
131
385
662
129
141
**
21
63
653
29%
31%
34%
32%
42%
32%
59%
41%
**
30%
44%
33%
f
jl
jl
High
10
5
3
8
41
42
24
9
**
1
4
61
3%
3%
1%
2%
5%
2%
11%
2%
**
1%
3%
3%
f

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Se. Gender

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Male
174
100
80
180
422
983
110
175
**
37
72
947
49%
48%
41%
44%
46%
47%
50%
51%
**
54%
50%
48%
c
Female
180
110
115
226
487
1105
110
168
**
32
71
1024
51%
52%
59%
56%
54%
53%
50%
49%
**
46%
50%
52%
a

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sf. Age Of Respondent

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
16 - 17
-
-
-
-
17
54
8
5
**
*
-
59
-%
-%
-%
-%
2%
3%
4%
1%
**
*%
-%
3%
k
18 - 24
-
-
-
-
70
213
34
16
**
2
2
234
-%
-%
-%
-%
8%
10%
15%
5%
**
3%
1%
12%
f
hjk
25 - 34
-
-
-
-
118
392
66
28
**
-
9
421
-%
-%
-%
-%
13%
19%
30%
8%
**
-%
6%
21%
f
j
j
hjk
35 - 44
-
-
-
-
113
397
55
40
**
2
9
416
-%
-%
-%
-%
12%
19%
25%
12%
**
2%
6%
21%
j
hjk
45 - 54
-
-
-
-
90
309
27
49
**
7
19
281
-%
-%
-%
-%
10%
15%
12%
14%
**
10%
14%
14%
55 - 64
353
-
-
-
95
333
17
57
**
10
25
290
100%
-%
-%
-%
10%
16%
8%
17%
**
15%
17%
15%
bcd
g
65 - 74
-
211
-
211
211
224
8
65
**
18
33
177
-%
100%
-%
52%
23%
11%
4%
19%
**
25%
23%
9%
acd
ac
g
l
l
l
75+
-
-
195
195
195
165
5
84
**
30
45
95
-%
-%
100%
48%
21%
8%
2%
24%
**
44%
32%
5%
abd
ab
g
l
hl
l
AGE SUMMARY 16-24
-
-
-
-
87
267
42
21
**
2
2
293
-%
-%
-%
-%
10%
13%
19%
6%
**
3%
1%
15%
f
k
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sf. Age Of Respondent

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
25-34
-
-
-
-
118
392
66
28
**
-
9
421
-%
-%
-%
-%
13%
19%
30%
8%
**
-%
6%
21%
f
j
j
hjk
35-54
-
-
-
-
203
707
82
89
**
9
28
697
-%
-%
-%
-%
22%
34%
37%
26%
**
12%
20%
35%
j
hjk
55-64
353
-
-
-
95
333
17
57
**
10
25
290
100%
-%
-%
-%
10%
16%
8%
17%
**
15%
17%
15%
bcd
g
65+
-
211
195
406
406
389
13
149
**
48
79
271
-%
100%
100%
100%
45%
19%
6%
43%
**
69%
55%
14%
a
a
a
g
l
hkl
hl

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
A
8
9
7
16
16
49
8
9
**
1
5
47
2%
4%
4%
4%
2%
2%
4%
3%
**
2%
4%
2%
B
96
38
34
73
73
478
42
54
**
16
19
474
27%
18%
18%
18%
8%
23%
19%
16%
**
23%
14%
24%
bcd
hk
C1
95
54
47
101
101
602
80
76
**
14
36
617
27%
26%
24%
25%
11%
29%
36%
22%
**
20%
25%
31%
f
hj
C2
59
43
34
77
77
390
38
53
**
8
25
371
17%
20%
17%
19%
8%
19%
17%
16%
**
12%
18%
19%
D
48
24
23
48
307
271
30
40
**
9
11
255
13%
11%
12%
12%
34%
13%
13%
12%
**
13%
8%
13%
k
E
47
41
48
90
334
297
22
109
**
20
44
207
13%
20%
25%
22%
37%
14%
10%
32%
**
29%
31%
11%
a
a
a
l
l
l
Refused
-
1
1
2
2
2
-
2
**
1
2
1
-%
*%
1%
1%
*%
*%
-%
1%
**
1%
1%
*%
l
l
l
SOCIAL GROUP AB
105
48
41
89
89
526
50
63
**
17
24
520
30%
23%
21%
22%
10%
25%
23%
18%
**
24%
17%
26%
cd
hk
C1C2
154
97
81
178
178
992
118
129
**
22
61
988
44%
46%
41%
44%
20%
47%
54%
38%
**
32%
43%
50%
hj

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QSEG (QZ8). What is the occupation of the main wage earner in your household. CODE SOCIAL GRADE. (SINGLE CODE)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| DE                        | 95        | 65    | 72           |
| 27%                       | 31%       | 37%   | 34%          |
| a                         | a         | l     | l            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status (Single Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Base for %
353
211
195
406
909
2088
220
343
49
69
143
1972
Working full time (30hrs/wk+)
127
9
1
10
125
812
100
48
**
7
10
863
36%
4%
*%
2%
14%
39%
45%
14%
**
10%
7%
44%
bcd
c
c
k
hjk
Working part time (8-29 hrs/wk)
64
11
5
16
99
350
36
31
**
4
5
346
18%
5%
2%
4%
11%
17%
17%
9%
**
6%
4%
18%
bcd
k
hjk
Not working (i.e. under 8hrs/wk) - retired
112
176
179
355
383
450
13
161
**
46
82
318
32%
84%
92%
88%
42%
22%
6%
47%
**
67%
58%
16%
a
abd
a
g
l
hl
hl
Not working (i.e. under 8hrs/wk) - unemployed (registered/ not registered but looking for work)
18
3
*
4
135
151
8
30
**
3
9
133
5%
2%
*%
1%
15%
7%
4%
9%
**
4%
6%
7%
bcd
Not working (i.e. under 8hrs/wk) - student
-
1
-
1
16
106
32
5
**
*
1
137
-%
*%
-%
*%
2%
5%
15%
1%
**
*%
1%
7%
f
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status (Single Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Not working (i.e. under 8hrs/wk) - housewife/ disabled/ other
32
10
8
18
149
214
31
68
**
9
34
171
9%
5%
4%
4%
16%
10%
14%
20%
**
13%
24%
9%
bcd
l
jl
Don't know
1
-
2
2
3
5
-
1
**
-
1
4
*%
-%
1%
*%
*%
*%
-%
*%
**
-%
*%
*%
WORKING STATUS SUMMARY WORKING
190
20
6
26
224
1163
137
79
**
11
16
1209
54%
10%
3%
6%
25%
56%
62%
23%
**
16%
11%
61%
bcd
c
c
k
hjk
NOT WORKING
162
190
188
378
682
921
84
264
**
58
126
759
46%
90%
96%
93%
75%
44%
38%
77%
**
84%
89%
38%
a
ab
a
l
l
hl

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz7 (Sh). Household Status (Single Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Base for %
353
211
195
406
909
2088
220
343
49
69
143
1972
Being bought on mortgage
77
15
15
30
95
686
53
46
**
10
12
691
22%
7%
7%
7%
10%
33%
24%
13%
**
15%
8%
35%
bcd
g
hjk
Owned outright by household
178
136
123
259
313
560
29
122
**
37
54
478
50%
65%
63%
64%
34%
27%
13%
36%
**
54%
38%
24%
a
a
a
g
l
hkl
l
Rented from Local Authority/ Housing Association/ Trust
73
53
45
98
349
487
51
122
**
17
58
415
21%
25%
23%
24%
38%
23%
23%
36%
**
24%
40%
21%
jl
jl
Rented from Private Landlord
25
6
11
17
139
315
76
46
**
3
19
344
7%
3%
5%
4%
15%
15%
34%
13%
**
4%
13%
17%
bd
f
j
j
hj
Other
1
-
1
1
6
21
5
4
**
2
1
21
*%
-%
*%
*%
1%
1%
2%
1%
**
3%
*%
1%
Don't know
-
1
1
2
7
20
6
4
**
-
-
23
-%
*%
1%
*%
1%
1%
3%
1%
**
-%
-%
1%
f

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sh (Si). Total Number In Household (Including Respondent And Any Children)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
1
93
53
100
153
251
390
19
124
**
29
67
294
26%
25%
51%
38%
28%
19%
9%
36%
**
42%
47%
15%
abd
ab
g
l
l
hl
2
189
133
89
222
368
709
33
125
**
31
51
624
53%
63%
46%
55%
41%
34%
15%
37%
**
44%
36%
32%
c
acd
c
g
l
3
37
20
5
25
128
391
38
45
**
4
14
384
11%
10%
3%
6%
14%
19%
17%
13%
**
6%
10%
19%
cd
c
c
hjk
4
20
3
*
4
89
409
72
29
**
3
6
445
6%
2%
*%
1%
10%
20%
33%
8%
**
5%
4%
23%
bcd
f
hjk
5+
14
1
*
1
73
189
57
20
**
2
5
225
4%
1%
*%
*%
8%
9%
26%
6%
**
3%
4%
11%
bcd
f
hjk
Mean number of people
2.1
1.9
1.5
1.7
2.4
2.7
3.7
2.1
**
1.8
1.8
2.9
bcd
cd
c
f
jk
hjk
Standard deviation
1.04
.67
.61
.67
1.36
1.33
1.51
1.22
**
1.02
1.04
1.38
Standard error
.05
.04
.03
.03
.04
.03
.10
.05
**
.10
.07
.03

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Si (Sk). Household Size

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Small (1-2 people)
282
186
189
375
619
1099
52
250
**
60
118
918
80%
88%
97%
93%
68%
53%
24%
73%
**
86%
83%
47%
a
abd
ab
g
l
hl
hl
Medium (3-4 people)
57
23
5
29
216
800
111
74
**
7
19
829
16%
11%
3%
7%
24%
38%
50%
22%
**
11%
14%
42%
cd
c
c
f
jk
hjk
Large (5+ people)
14
1
*
1
73
189
57
20
**
2
5
225
4%
1%
*%
*%
8%
9%
26%
6%
**
3%
4%
11%
bcd
f
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

SJ. Total number of children in household (under 18), including respondent (if respondent is under 18)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
None
323
208
193
401
662
1273
89
277
**
62
127
1099
91%
99%
99%
99%
73%
61%
40%
81%
**
89%
89%
56%
a
a
a
g
l
l
hl
1
21
1
2
3
98
342
41
29
**
4
5
353
6%
*%
1%
1%
11%
16%
18%
8%
**
5%
4%
18%
bcd
k
hjk
2
8
1
-
1
89
343
59
25
**
2
9
369
2%
*%
-%
*%
10%
16%
27%
7%
**
3%
7%
19%
bcd
f
hjk
3
1
1
-
1
33
89
24
9
**
2
*
104
*%
*%
-%
*%
4%
4%
11%
3%
**
3%
*%
5%
f
hk
4
1
-
*
*
14
28
5
1
**
-
1
31
*%
-%
*%
*%
2%
1%
2%
*%
**
-%
1%
2%
h
5+
-
-
-
-
12
14
3
2
**
-
-
16
-%
-%
-%
-%
1%
1%
1%
1%
**
-%
-%
1%
Mean number of children
.1
*
*
*
.5
.7
1.2
.4
**
.2
.2
.8
bcd
f
k
hjk
Standard deviation
.46
.23
.21
.22
1.08
1.05
1.21
.83
**
.63
.63
1.11
Standard error
.02
.01
.01
.01
.03
.02
.08
.04
**
.06
.04
.02

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

SK (SL). And are you the parent or guardian of any of the children in the household? (SINGLE CODE)

Base : Those with children aged under 18 in the household

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | ~a        | ~b    | ~c           |
| Unweighted total                          |           |       |              |
| 37                                        | 4         | 5     | 9            |
| Effective Weighted Sample                 |           |       |              |
| 31                                        | 3         | 4     | 7            |
| Total                                     | 31        | 2     | 2            |
| Yes                                       | **        | **    | **           |
| **                                        | **        | **    | **           |
| No                                        | **        | **    | **           |
| **                                        | **        | **    | **           |
| f                                         |           |       |              |
| Refused                                   | **        | **    | **           |
| **                                        | **        | **    | **           |
| Mean number of children                   | **        | **    | **           |
| f                                         |           |       |              |
| Standard deviation                        | **        | **    | **           |
| Standard error                            | **        | **    | **           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Can use to make and receive calls
322
200
183
383
709
1729
173
278
**
61
120
1633
91%
95%
94%
95%
78%
83%
79%
81%
**
88%
84%
83%
a
Can receive but not make calls/ incoming
only
2
1
*
1
7
18
6
5
**
1
1
17
1%
*%
*%
*%
1%
1%
3%
1%
**
1%
*%
1%
f
Line not working properly/ needs to be repaired
-
-
-
-
3
10
-
1
**
-
1
9
-%
-%
-%
-%
*%
*%
-%
*%
**
-%
1%
*%
No, do not have landline phone
29
10
11
21
190
331
41
59
**
8
21
312
8%
5%
6%
5%
21%
16%
19%
17%
**
11%
14%
16%
Don't know
-
-
-
-
-
1
-
-
**
-
-
1
-%
-%
-%
-%
-%
*%
-%
-%
**
-%
-%
*%
HOUSEHOLD PHONE OWNERSHIP FIXED ONLY
14
26
60
86
98
97
4
46
**
15
27
59
4%
13%
31%
21%
11%
5%
2%
13%
**
22%
19%
3%
a
abd
ab
l
hl
l
FIXED & MOBILE
310
174
124
298
621
1659
175
238
**
46
95
1600
88%
83%
64%
74%
68%
79%
79%
69%
**
67%
67%
81%
cd
cd
c
hjk
MOBILE ONLY
29
9
9
18
181
323
40
55
**
7
18
308
8%
4%
4%
4%
20%
15%
18%
16%
**
10%
13%
16%
cd

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
ALL FIXED
324
201
184
385
719
1756
179
284
**
61
122
1659
92%
95%
94%
95%
79%
84%
81%
83%
**
89%
86%
84%
ALL MOBILE
340
184
133
316
802
1982
215
293
**
53
113
1907
96%
87%
68%
78%
88%
95%
98%
85%
**
77%
80%
97%
bcd
cd
c
hjk
NEITHER
-
1
3
3
8
8
1
4
**
1
2
5
-%
*%
1%
1%
1%
*%
*%
1%
**
1%
2%
*%
a
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc2 (Qc2A). Do You Ever Use This Landline Phone At Home Yourself To Make And/Or Receive Calls, For Internet Access Or Both? (Multi Code)

Base : Those with a landline phone at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
398
305
361
666
1084
2236
177
439
66
104
191
1982
Effective Weighted Sample
325
241
290
521
862
1785
140
339
48
82
146
1621
Total
324
201
184
385
719
1756
179
284
44
61
122
1659
Yes to make calls
313
190
179
369
675
1639
162
269
**
57
116
1540
97%
94%
98%
96%
94%
93%
90%
95%
**
93%
95%
93%
Yes to receive calls
309
179
176
356
665
1621
164
264
**
57
113
1527
95%
89%
96%
93%
93%
92%
92%
93%
**
92%
92%
92%
b
bd
Yes for internet access
188
87
45
132
306
1022
105
124
**
24
42
1004
58%
43%
25%
34%
43%
58%
59%
44%
**
39%
35%
60%
bcd
cd
c
hjk
TOTAL PERSONALLY USE
320
194
181
375
698
1717
174
279
**
61
118
1619
99%
97%
99%
98%
97%
98%
97%
98%
**
99%
97%
98%
No do not use landline at home
3
6
3
9
19
38
4
5
**
*
4
37
1%
3%
1%
2%
3%
2%
2%
2%
**
1%
3%
2%
a
Don't know
2
1
-
1
2
1
1
-
**
-
-
2
1%
*%
-%
*%
*%
*%
*%
-%
**
-%
-%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc3 (Qc29). Do You Use A Pre-Payment Plan For Your Landline Where You Pay 12 Months Line Rental In Advance? If Necessary - Line Rental Would Usually Be Charged A Month In Advance For Those With Monthly Bills Or A Quarter In Advance For Those With Quarterly Bills. This Type Of Pre-Payment Plan Covers The Line Rental In Advance For A Full 12 Months. (Single Code)

Base : Those with a landline phone at home that can used to make and receive calls

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          | 395       | 303   | 360          |
| Effective Weighted Sample                 | 323       | 239   | 289          |
| Total                                     | 322       | 200   | 183          |
| Yes                                       | 49        | 44    | 23           |
| 15%                                       | 22%       | 12%   | 17%          |
| ac                                        | f         |       |              |
| No                                        | 259       | 149   | 154          |
| 81%                                       | 75%       | 84%   | 79%          |
| b                                         | g         |       |              |
| Don't know                                | 14        | 7     | 7            |
| 4%                                        | 3%        | 4%    | 4%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc4 (Qc21B). Showcard Which Of These Do You Consider Is Your Main Supplier? (Single Code)

Base : Those with a landline phone at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
398
305
361
666
1084
2236
177
439
66
104
191
1982
Effective Weighted Sample
325
241
290
521
862
1785
140
339
48
82
146
1621
Total
324
201
184
385
719
1756
179
284
44
61
122
1659
BT
157
116
122
239
367
812
76
151
**
37
65
753
48%
58%
67%
62%
51%
46%
43%
53%
**
59%
53%
45%
a
ab
a
l
l
Virgin Media (including NTL and Telewest)
61
40
15
55
129
322
38
42
**
8
19
316
19%
20%
8%
14%
18%
18%
21%
15%
**
14%
15%
19%
c
c
c
SkyTalk
36
9
11
20
81
247
33
29
**
5
11
246
11%
4%
6%
5%
11%
14%
19%
10%
**
8%
9%
15%
bcd
hk
Talk Talk/ Carphone Warehouse
39
24
13
37
80
198
25
32
**
7
16
190
12%
12%
7%
10%
11%
11%
14%
11%
**
12%
13%
11%
c
Post Office
3
3
7
10
16
22
3
5
**
*
2
20
1%
1%
4%
3%
2%
1%
2%
2%
**
1%
2%
1%
a
Kingston Communications
2
1
1
3
7
14
-
3
**
1
1
12
1%
1%
1%
1%
1%
1%
-%
1%
**
2%
1%
1%
Other
24
7
13
19
33
114
2
19
**
3
6
96
7%
3%
7%
5%
5%
6%
1%
7%
**
4%
5%
6%
b
g
Don't know
2
1
1
2
7
27
1
3
**
-
2
26
1%
1%
1%
1%
1%
2%
1%
1%
**
-%
2%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc5 (Qc7A). Showcard How Likely Is It That Your Household Will Get A Landline Phone At Home In The Next 12 Months? (Single Code)

Base : Those without a landline phone at home

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 40                        | 18        | 22    | 40           |
| Effective Weighted Sample |           |       |              |
| 33                        | 14        | 18    | 32           |
| Total                     | 29        | 10    | 11           |
| Certain to                | **        | **    | **           |
| **                        | **        | **    | **           |
| Very likely               | **        | **    | **           |
| **                        | **        | **    | **           |
| Likely                    | **        | **    | **           |
| **                        | **        | **    | **           |
| TOTAL LIKELY              | **        | **    | **           |
| **                        | **        | **    | **           |
| Unlikely                  |           |       |              |
| **                        | **        | **    | **           |
| **                        | **        | **    | **           |
| Very unlikely             | **        | **    | **           |
| **                        | **        | **    | **           |
| Certain not to            | **        | **    | **           |
| **                        | **        | **    | **           |
| TOTAL UNLIKELY            | **        | **    | **           |
| **                        | **        | **    | **           |
| Don't know                | **        | **    | **           |
| **                        | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
~k
l
Unweighted total
37
16
21
37
209
329
32
70
4
10
27
291
Effective Weighted Sample
30
13
17
30
171
267
18
56
3
8
22
239
Total
27
9
11
20
149
258
30
47
3
8
18
239
Happy to use mobile phone instead
**
**
**
**
71
133
**
**
**
**
**
127
**
**
**
**
48%
52%
**
**
**
**
**
53%
No need
**
**
**
**
57
117
**
**
**
**
**
109
**
**
**
**
38%
46%
**
**
**
**
**
46%
Too expensive generally
**
**
**
**
36
47
**
**
**
**
**
43
**
**
**
**
24%
18%
**
**
**
**
**
18%
Line rental is too expensive
**
**
**
**
27
42
**
**
**
**
**
36
**
**
**
**
18%
16%
**
**
**
**
**
15%
Call charges are too expensive
**
**
**
**
21
29
**
**
**
**
**
23
**
**
**
**
14%
11%
**
**
**
**
**
9%
Can't afford it
**
**
**
**
21
25
**
**
**
**
**
25
**
**
**
**
14%
10%
**
**
**
**
**
10%
Connection charge is too expensive
**
**
**
**
3
6
**
**
**
**
**
6
**
**
**
**
2%
2%
**
**
**
**
**
2%
To avoid unsolicited calls
**
**
**
**
3
4
**
**
**
**
**
3
**
**
**
**
2%
2%
**
**
**
**
**
1%
Have no need to make telephone calls
**
**
**
**
4
4
**
**
**
**
**
2
**
**
**
**
3%
2%
**
**
**
**
**
1%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
~k
l
Unweighted total
37
16
21
37
209
329
32
70
4
10
27
291
Effective Weighted Sample
30
13
17
30
171
267
18
56
3
8
22
239
Total
27
9
11
20
149
258
30
47
3
8
18
239
I am renting the property and unable to get permanent landline
**
**
**
**
-
1
**
**
**
**
**
4
**
**
**
**
-%
1%
**
**
**
**
**
2%
Inconvenient/would never be at home to use
it
**
**
**
**
-
3
**
**
**
**
**
3
**
**
**
**
-%
1%
**
**
**
**
**
1%
Outstanding debt to landline supplier/ won't reconnect
**
**
**
**
1
3
**
**
**
**
**
2
**
**
**
**
1%
1%
**
**
**
**
**
1%
Complicated billing
**
**
**
**
*
2
**
**
**
**
**
2
**
**
**
**
*%
1%
**
**
**
**
**
1%
I am moving address in the near future
**
**
**
**
-
2
**
**
**
**
**
2
**
**
**
**
-%
1%
**
**
**
**
**
1%
Other
**
**
**
**
4
4
**
**
**
**
**
2
**
**
**
**
3%
1%
**
**
**
**
**
1%
ANY INVOLUNTARY REASONS
**
**
**
**
68
105
**
**
**
**
**
97
**
**
**
**
45%
41%
**
**
**
**
**
41%
ANY VOLUNTARY REASONS
**
**
**
**
111
204
**
**
**
**
**
190
**
**
**
**
74%
79%
**
**
**
**
**
79%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
~k
l
Unweighted total
37
16
21
37
209
329
32
70
4
10
27
291
Effective Weighted Sample
30
13
17
30
171
267
18
56
3
8
22
239
Total
27
9
11
20
149
258
30
47
3
8
18
239
ONLY VOLUNTARY REASONS
**
**
**
**
79
151
**
**
**
**
**
140
**
**
**
**
53%
59%
**
**
**
**
**
58%
Don't know
**
**
**
**
1
1
**
**
**
**
**
1
**
**
**
**
*%
*%
**
**
**
**
**
*%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc7 (Qc6). Showcard Thinking About Landline Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Hearing the person on the other end of the line in a conversation even with the volume turned up
6
6
13
19
22
29
2
21
**
16
10
11
2%
3%
7%
5%
2%
1%
1%
6%
**
23%
7%
1%
ab
a
l
hkl
l
Seeing a digital display
3
3
7
11
14
14
4
14
**
3
6
6
1%
2%
4%
3%
2%
1%
2%
4%
**
4%
4%
*%
a
l
l
l
Hearing the phone ring, even with the volume turned up
1
4
12
15
17
17
-
15
**
12
7
3
*%
2%
6%
4%
2%
1%
-%
4%
**
18%
5%
*%
ab
a
l
hkl
l
Picking up the handset when the phone rings
6
1
4
5
9
15
2
6
**
2
5
11
2%
*%
2%
1%
1%
1%
1%
2%
**
3%
4%
1%
l
l
l
Holding the handset to your ear
3
1
4
5
9
9
4
4
**
1
4
9
1%
1%
2%
1%
1%
*%
2%
1%
**
2%
3%
*%
f
l
Any other difficulties
5
6
11
17
22
27
7
16
**
4
11
18
1%
3%
6%
4%
2%
1%
3%
5%
**
6%
8%
1%
a
a
f
l
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc7 (Qc6). Showcard Thinking About Landline Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| No, none                  | 336       | 193   | 159          |
| 95%                       | 92%       | 81%   | 87%          |
| cd                        | cd        | c     | j            |
| Don't know                |           |       |              |
| -                         | *         | *     | 1            |
| -%                        | *%        | *%    | *%           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
One
(1.0)
108
70
87
157
331
503
26
122
**
29
56
415
31%
33%
45%
39%
36%
24%
12%
36%
**
42%
40%
21%
ab
a
g
l
l
l
Two
(2.0)
161
93
38
131
298
836
81
94
**
17
36
823
45%
44%
20%
32%
33%
40%
37%
27%
**
25%
25%
42%
cd
cd
c
hjk
Three
(3.0)
36
15
6
21
95
326
40
45
**
3
15
318
10%
7%
3%
5%
10%
16%
18%
13%
**
4%
10%
16%
cd
c
j
jk
Four or more
(4.0)
34
6
2
7
78
318
68
31
**
5
7
352
10%
3%
1%
2%
9%
15%
31%
9%
**
7%
5%
18%
bcd
f
hjk
None
(0.0)
14
27
62
89
106
105
5
50
**
16
29
64
4%
13%
32%
22%
12%
5%
2%
14%
**
23%
20%
3%
a
abd
ab
l
l
l
Don't know
-
-
*
*
*
*
-
*
**
-
-
-
-%
-%
*%
*%
*%
*%
-%
*%
**
-%
-%
-%
Mean mobiles in household
1.9
1.5
1.0
1.3
1.7
2.1
2.6
1.7
**
1.3
1.4
2.2
bcd
cd
c
f
jk
hjk
Standard deviation
.97
.90
.84
.92
1.09
1.09
1.11
1.15
**
1.08
1.07
1.08
Standard error
.05
.05
.04
.03
.03
.02
.07
.05
**
.10
.07
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
No
(0.0)
13
15
12
28
38
47
3
15
**
6
8
35
4%
7%
6%
7%
4%
2%
1%
5%
**
9%
6%
2%
a
l
l
l
1
(1.0)
293
161
117
278
721
1786
187
254
**
44
92
1722
83%
76%
60%
69%
79%
86%
85%
74%
**
64%
65%
87%
bcd
cd
c
k
hjk
2
(2.0)
27
7
3
10
34
125
22
20
**
2
9
127
8%
3%
2%
2%
4%
6%
10%
6%
**
3%
6%
6%
bcd
f
3
(3.0)
3
1
-
1
4
12
2
1
**
1
1
13
1%
*%
-%
*%
*%
1%
1%
*%
**
1%
1%
1%
4 or more
(4.0)
3
-
-
-
5
13
1
3
**
-
3
10
1%
-%
-%
-%
1%
1%
*%
1%
**
-%
2%
1%
d
l
No mobiles in household
(0.0)
14
27
62
89
107
106
5
50
**
16
29
64
4%
13%
32%
22%
12%
5%
2%
15%
**
23%
20%
3%
a
abd
ab
l
l
l
Mean mobiles used
1.0
.8
.6
.7
.9
1.0
1.1
.9
**
.7
.9
1.0
bcd
cd
c
f
j
hjk
Standard deviation
.51
.47
.52
.50
.51
.46
.45
.57
**
.56
.72
.43
Standard error
.02
.03
.03
.02
.01
.01
.03
.02
**
.05
.05
.01
PERSONALLY USE MOBILE Yes
327
168
120
288
764
1935
212
278
**
47
105
1872
92%
80%
62%
71%
84%
93%
96%
81%
**
68%
74%
95%
bcd
cd
c
j
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd2. Do You Personally Use A Mobile Phone? How Many Mobile Phones With Different Telephone Numbers Do You Use At Least Once A Month? Please Include Any Phones Used For Work Or Other Purposes. (Single Code)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| No                        |           |       |              |
| 27                        | 42        | 74    | 117          |
| 8%                        | 20%       | 38%   | 29%          |
| a                         | abd       | ab    | l            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd3 (Qd10). Which Mobile Network Do You Use Most Often? (Single Code)

Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
O2
60
33
21
54
165
460
37
65
**
**
22
434
18%
20%
18%
19%
22%
24%
17%
23%
**
**
21%
23%
Vodafone
72
32
18
49
141
388
30
52
**
**
20
363
22%
19%
15%
17%
18%
20%
14%
19%
**
**
19%
19%
c
Orange
66
47
29
76
161
393
20
58
**
**
23
357
20%
28%
24%
26%
21%
20%
9%
21%
**
**
21%
19%
a
g
TMobile
39
21
10
32
99
205
64
32
**
**
13
240
12%
13%
9%
11%
13%
11%
30%
11%
**
**
12%
13%
f
'3'
17
5
4
9
58
151
40
14
**
**
6
172
5%
3%
3%
3%
8%
8%
19%
5%
**
**
5%
9%
f
h
Virgin Media/ Any Virgin
30
11
10
20
48
120
3
20
**
**
10
104
9%
6%
8%
7%
6%
6%
2%
7%
**
**
9%
6%
g
Tesco
21
10
6
16
40
104
8
15
**
**
5
95
7%
6%
5%
5%
5%
5%
4%
5%
**
**
4%
5%
EE/ Everything Everywhere
7
2
5
6
15
47
3
8
**
**
3
44
2%
1%
4%
2%
2%
2%
1%
3%
**
**
3%
2%
Other
10
3
3
6
15
44
5
6
**
**
1
44
3%
2%
3%
2%
2%
2%
2%
2%
**
**
1%
2%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd3 (Qd10). Which Mobile Network Do You Use Most Often? (Single Code)

Base : Those who personally use a mobile phone

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 402                       | 261       | 231   | 492          |
| Effective Weighted Sample |           |       |              |
| 329                       | 205       | 183   | 383          |
| Total                     | 327       | 168   | 120          |
| Don't know                | 5         | 5     | 15           |
| 2%                        | 3%        | 12%   | 7%           |
| abd                       | a         | l     | l            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD4 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE)
Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Prepay/ Pay as you go
160
115
105
220
459
739
67
174
**
**
70
644
49%
68%
88%
76%
60%
38%
31%
62%
**
**
67%
34%
a
abd
ab
l
l
Postpay/ monthly contract
166
53
14
68
304
1190
145
104
**
**
35
1221
51%
32%
12%
23%
40%
61%
68%
38%
**
**
33%
65%
bcd
cd
c
hk
Other
1
-
-
-
-
4
1
-
**
**
-
5
*%
-%
-%
-%
-%
*%
*%
-%
**
**
-%
*%
Don't know
-
*
*
1
1
2
-
-
**
**
-
2
-%
*%
*%
*%
*%
*%
-%
-%
**
**
-%
*%

## Contract Type

Subsidised handset
127
43
10
52
248
1006
132
82
**
**
25
1047
39%
25%
8%
18%
32%
52%
62%
29%
**
**
24%
56%
bcd
cd
c
f
hk
SIM only
31
10
4
15
48
159
13
20
**
**
9
152
9%
6%
4%
5%
6%
8%
6%
7%
**
**
8%
8%
cd

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd5 (Qd11A). When You Signed Up For Your Current Mobile Contract Did You Get A Handset With The Contract Or Did You Only Get A Sim Card? (Single Code)

Base : Those who use a postpay/ contract mobile phone

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 186                       | 83        | 26    | 109          |
| Effective Weighted Sample |           |       |              |
| 155                       | 67        | 20    | 87           |
| Total                     | 166       | 53    | 14           |
| Handset and contract      | 127       | **    | **           |
| 76%                       | **        | **    | 78%          |
| h                         |           |       |              |
| SIM card only             |           |       |              |
| 31                        | **        | **    | 15           |
| 18%                       | **        | **    | 21%          |
| l                         |           |       |              |
| Don't know                | 8         | **    | **           |
| 5%                        | **        | **    | 1%           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd6 (Qd24B). Do You Personally Use A Smartphone? If Unsure - A Smartphone Is A Phone On Which You Can Easily Access Emails, Download Files And Applications, As Well As View Websites And Generally Surf The Internet. Popular Brands Of Smartphone Include Blackberry, Iphone And Android Phones Such As The Samsung Galaxy.

Base : Those who personally use a mobile phone

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          | 402       | 261   | 231          |
| Effective Weighted Sample | 329       | 205   | 183          |
| Total                     | 327       | 168   | 120          |
| Yes                       | 117       | 36    | 8            |
| 36%                       | 21%       | 7%    | 15%          |
| bcd                       | c         | c     | f            |
| No                        | 208       | 131   | 110          |
| 64%                       | 78%       | 92%   | 84%          |
| a                         | abd       | a     | g            |
| Don't know                | 1         | 1     | 1            |
| *%                        | 1%        | 1%    | 1%           |
| l                         |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd4 (Qd24B). Do You Personally Use A Smartphone? If Unsure - A Smartphone Is A Phone On Which You Can Easily Access Emails, Download Files And Applications, As Well As View Websites And Generally Surf The Internet. Popular Brands Of Smartphone Include Blackberry, Iphone And Android Phones Such As The Samsung Galaxy.

Base : All respondents

| AGE                            | AGE/SEG   | MEG   | DISABILITY   |
|--------------------------------|-----------|-------|--------------|
| 65+                            | HEAR-     | MOBI- |              |
| 55-64                          | 65-74     | 75+   | 65+          |
| Significance Level: 95%        | a         | b     | c            |
| Unweighted total               | 438       | 323   | 383          |
| Effective Weighted Sample      | 358       | 255   | 308          |
| Total                          | 353       | 211   | 195          |
| Yes                            | 117       | 36    | 8            |
| 33%                            | 17%       | 4%    | 11%          |
| bcd                            | cd        | c     | f            |
| No                             | 208       | 131   | 110          |
| 59%                            | 62%       | 57%   | 60%          |
| g                              | l         | l     | l            |
| Don't know                     | 1         | 1     | 1            |
| *%                             | 1%        | 1%    | 1%           |
| l                              | l         |       |              |
| DO NOT PERSONALLY USE A MOBILE |           |       |              |
| PHONE                          | 27        | 42    | 75           |
| 8%                             | 20%       | 38%   | 29%          |
| a                              | abd       | ab    | l            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd7 (Qd27). Showcard How Likely Is It That You Will Get A Smartphone In The Next 12 Months? (Single Code)

Base : Those without a smartphone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
~j
k
l
Unweighted total
261
202
211
413
686
1073
74
255
33
54
101
894
Effective Weighted Sample
213
157
166
319
543
858
60
202
26
41
79
728
Total
208
131
110
241
454
780
62
164
24
35
68
684
Certain to
2
4
1
5
12
18
**
1
**
**
*
23
1%
3%
1%
2%
3%
2%
**
1%
**
**
1%
3%
Very likely
3
2
*
2
10
17
**
5
**
**
1
15
1%
1%
*%
1%
2%
2%
**
3%
**
**
2%
2%
Likely
10
1
3
4
25
65
**
8
**
**
2
65
5%
1%
2%
2%
5%
8%
**
5%
**
**
2%
9%
bd
hk
TOTAL LIKELY
14
7
4
11
48
101
**
15
**
**
3
102
7%
5%
3%
4%
11%
13%
**
9%
**
**
5%
15%
hk
Unlikely
42
21
8
29
56
131
**
19
**
**
10
120
20%
16%
7%
12%
12%
17%
**
12%
**
**
15%
18%
cd
c
h
Very unlikely
43
40
33
73
118
182
**
40
**
**
18
152
21%
30%
30%
30%
26%
23%
**
25%
**
**
26%
22%
a
a
a
Certain not to
88
61
58
119
186
276
**
76
**
**
33
219
42%
47%
52%
49%
41%
35%
**
47%
**
**
48%
32%
a
l
l
TOTAL UNLIKELY
173
121
99
221
359
588
**
136
**
**
60
491
83%
93%
90%
91%
79%
75%
**
83%
**
**
89%
72%
a
a
l
l
Don't know
21
3
8
10
47
91
**
14
**
**
4
91
10%
2%
7%
4%
10%
12%
**
8%
**
**
6%
13%
bd
b

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
~j
~k
l
Unweighted total
220
187
188
375
555
829
42
212
28
50
88
661
Effective Weighted Sample
177
145
149
290
438
658
31
166
23
38
69
533
Total
173
121
99
221
359
588
33
136
21
32
60
491
No need
117
96
83
179
256
403
**
97
**
**
**
333
68%
79%
84%
81%
71%
69%
**
72%
**
**
**
68%
a
a
a
Satisfied with using home phones/ other
mobile phones
33
21
13
35
54
107
**
20
**
**
**
89
19%
18%
14%
16%
15%
18%
**
15%
**
**
**
18%
Don't know how you use smartphones
31
22
22
44
58
87
**
26
**
**
**
65
18%
18%
22%
20%
16%
15%
**
19%
**
**
**
13%
Can't afford it
16
6
5
11
52
70
**
16
**
**
**
60
9%
5%
5%
5%
15%
12%
**
12%
**
**
**
12%
Too expensive to set up/ buy
12
8
3
11
30
45
**
10
**
**
**
41
7%
6%
3%
5%
8%
8%
**
7%
**
**
**
8%
Contracts are too expensive
4
1
4
5
15
23
**
4
**
**
**
21
3%
1%
4%
2%
4%
4%
**
3%
**
**
**
4%
Calls are too expensive
2
-
1
1
5
6
**
1
**
**
**
6
1%
-%
1%
1%
1%
1%
**
1%
**
**
**
1%
Other
3
2
5
6
7
15
**
4
**
**
**
11
2%
1%
5%
3%
2%
2%
**
3%
**
**
**
2%
ANY INVOLUNTARY REASONS
59
34
28
63
133
197
**
50
**
**
**
164
34%
28%
29%
28%
37%
34%
**
37%
**
**
**
33%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
~j
~k
l
Unweighted total
220
187
188
375
555
829
42
212
28
50
88
661
Effective Weighted Sample
177
145
149
290
438
658
31
166
23
38
69
533
Total
173
121
99
221
359
588
33
136
21
32
60
491
ANY VOLUNTARY REASONS
133
106
87
192
279
462
**
107
**
**
**
383
77%
87%
87%
87%
78%
79%
**
79%
**
**
**
78%
a
a
a
ONLY VOLUNTARY REASONS
112
86
70
156
223
380
**
84
**
**
**
317
65%
71%
71%
71%
62%
65%
**
62%
**
**
**
65%
Don't know
1
1
1
2
4
6
**
1
**
**
**
6
*%
1%
1%
1%
1%
1%
**
1%
**
**
**
1%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Send/ receive text messages (SMS)
274
125
62
188
621
1716
199
206
**
**
73
1705
84%
74%
52%
65%
81%
89%
94%
74%
**
**
69%
91%
bcd
cd
c
hk
Use your phone as a camera
147
50
21
71
356
1191
147
118
**
**
40
1213
45%
30%
17%
25%
47%
62%
69%
43%
**
**
38%
65%
bcd
c
hk
Accessing the internet
84
18
5
23
222
924
122
79
**
**
22
961
26%
11%
4%
8%
29%
48%
58%
28%
**
**
21%
51%
bcd
c
f
hk
Send/ receive messages with pictures/ images
77
23
4
27
186
786
103
66
**
**
24
822
23%
14%
3%
9%
24%
41%
48%
24%
**
**
23%
44%
bcd
c
c
hk
Send/ receive emails (not SMS)
67
10
3
14
150
701
113
62
**
**
18
747
21%
6%
3%
5%
20%
36%
53%
22%
**
**
17%
40%
bcd
f
hk
Visiting social networking sites e.g. Facebook, Twitter, LinkedIn
35
2
1
4
181
705
91
63
**
**
19
725
11%
1%
1%
1%
24%
36%
43%
23%
**
**
18%
39%
bcd
hk
Play games
40
8
1
9
181
618
115
55
**
**
15
667
12%
5%
1%
3%
24%
32%
54%
20%
**
**
14%
36%
bcd
c
f
hk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Download apps or programs directly to your phone
47
9
2
11
145
578
84
56
**
**
15
599
14%
5%
2%
4%
19%
30%
39%
20%
**
**
14%
32%
bcd
f
hk
Record video clips using the phone
39
9
3
13
145
563
90
56
**
**
19
591
12%
6%
3%
4%
19%
29%
42%
20%
**
**
18%
32%
bcd
f
hk
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, WhatsApp, Facebook Messenger)
40
3
2
5
125
563
80
50
**
**
17
593
12%
2%
2%
2%
16%
29%
37%
18%
**
**
17%
32%
bcd
f
hk
Listen to music using MP3 function
19
4
2
6
109
391
79
37
**
**
10
428
6%
3%
1%
2%
14%
20%
37%
13%
**
**
10%
23%
cd
f
hk
Send/ receive video clips
27
3
2
5
94
388
73
35
**
**
14
425
8%
2%
2%
2%
12%
20%
34%
13%
**
**
13%
23%
bcd
f
hk
Accessing/ receiving news
24
7
1
8
79
379
74
36
**
**
11
413
7%
4%
1%
3%
10%
20%
35%
13%
**
**
10%
22%
cd
c
f
hk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Video streaming e.g. via YouTube
15
1
*
2
80
355
78
26
**
**
8
402
5%
1%
*%
1%
11%
18%
37%
10%
**
**
7%
21%
bcd
f
hk
'Check-in' and share your location on social
networking sites (e.g. Facebook, Foursquare)
11
2
1
3
74
328
50
26
**
**
4
350
3%
1%
1%
1%
10%
17%
24%
9%
**
**
3%
19%
cd
f
k
hk
Use your handset to help you shop e.g. compare prices online, read internet reviews, take photos of products
18
1
*
1
70
315
42
27
**
**
7
330
5%
*%
*%
*%
9%
16%
20%
10%
**
**
6%
18%
bcd
hk
Accessing/ receiving sports/ team news/ scores
21
3
1
4
52
274
51
28
**
**
8
297
6%
2%
1%
1%
7%
14%
24%
10%
**
**
7%
16%
bcd
f
hk
Listen to FM radio
23
6
2
9
81
275
42
27
**
**
6
293
7%
4%
2%
3%
11%
14%
20%
10%
**
**
6%
16%
cd
hk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built-in feature)
6
-
*
*
50
244
40
22
**
**
5
262
2%
-%
*%
*%
7%
13%
19%
8%
**
**
4%
14%
bd
f
hk
Making voice calls using a VoIP service e.g. Skype
13
2
1
2
40
205
52
17
**
**
4
236
4%
1%
1%
1%
5%
11%
24%
6%
**
**
4%
13%
bcd
f
hk
TV streaming (e.g. BBC iPlayer, Sky Go)
12
1
*
1
42
197
35
18
**
**
2
214
4%
1%
*%
*%
5%
10%
16%
6%
**
**
2%
11%
bcd
f
hk
Video calling e.g. via Facetime
8
1
*
1
45
193
35
15
**
**
2
212
2%
1%
*%
*%
6%
10%
16%
6%
**
**
2%
11%
d
f
hk
Download a new video clip
11
1
*
1
46
173
36
15
**
**
2
194
3%
1%
*%
*%
6%
9%
17%
5%
**
**
2%
10%
bcd
f
hk
Download TV programmes e.g. via BBC iPlayer
6
-
-
-
31
135
32
12
**
**
2
155
2%
-%
-%
-%
4%
7%
15%
4%
**
**
2%
8%
d
f
hk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD9 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Listen to Podcasts
3
-
*
*
17
103
16
14
**
**
3
106
1%
-%
*%
*%
2%
5%
7%
5%
**
**
3%
6%
Other
2
4
4
8
8
11
-
4
**
**
1
7
1%
2%
3%
3%
1%
1%
-%
1%
**
**
*%
*%
a
a
l
WEB/ DATA ACCESS
103
22
5
28
273
1075
144
94
**
**
27
1118
31%
13%
4%
10%
36%
56%
68%
34%
**
**
26%
60%
bcd
c
c
f
hk
LISTEN TO AUDIO CONTENT
37
10
4
14
146
518
91
52
**
**
14
553
11%
6%
3%
5%
19%
27%
43%
19%
**
**
14%
30%
bcd
f
hk
WATCHING AV CONTENT
28
2
*
3
102
436
82
32
**
**
9
481
9%
1%
*%
1%
13%
23%
39%
12%
**
**
8%
26%
bcd
f
hk
None of these
33
33
49
82
108
122
5
53
**
**
26
79
10%
19%
41%
28%
14%
6%
2%
19%
**
**
24%
4%
a
abd
ab
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Send/ receive text messages (SMS)
274
125
62
188
621
1716
199
206
**
31
73
1705
78%
59%
32%
46%
68%
82%
90%
60%
**
46%
51%
86%
bcd
cd
c
f
jk
hjk
Use your phone as a camera
147
50
21
71
356
1191
147
118
**
16
40
1213
42%
24%
11%
17%
39%
57%
67%
34%
**
23%
28%
62%
bcd
cd
c
f
j
hjk
Accessing the internet
84
18
5
23
222
924
122
79
**
7
22
961
24%
9%
2%
6%
24%
44%
56%
23%
**
11%
16%
49%
bcd
c
c
f
jk
hjk
Send/ receive messages with pictures/ images
77
23
4
27
186
786
103
66
**
9
24
822
22%
11%
2%
7%
20%
38%
47%
19%
**
13%
17%
42%
bcd
cd
c
f
hjk
Send/ receive emails (not SMS)
67
10
3
14
150
701
113
62
**
7
18
747
19%
5%
2%
3%
16%
34%
51%
18%
**
10%
12%
38%
bcd
c
f
hjk
Visiting social networking sites e.g. Facebook, Twitter, LinkedIn
35
2
1
4
181
705
91
63
**
6
19
725
10%
1%
1%
1%
20%
34%
41%
18%
**
8%
13%
37%
bcd
j
hjk
Play games
40
8
1
9
181
618
115
55
**
10
15
667
11%
4%
*%
2%
20%
30%
52%
16%
**
15%
10%
34%
bcd
c
c
f
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Download apps or programs directly to your phone
47
9
2
11
145
578
84
56
**
6
15
599
13%
4%
1%
3%
16%
28%
38%
16%
**
8%
10%
30%
bcd
c
f
hjk
Record video clips using the phone
39
9
3
13
145
563
90
56
**
6
19
591
11%
4%
2%
3%
16%
27%
41%
16%
**
9%
13%
30%
bcd
c
f
hjk
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, WhatsApp, Facebook Messenger)
40
3
2
5
125
563
80
50
**
5
17
593
11%
1%
1%
1%
14%
27%
36%
15%
**
8%
12%
30%
bcd
f
hjk
Listen to music using MP3 function
19
4
2
6
109
391
79
37
**
3
10
428
5%
2%
1%
1%
12%
19%
36%
11%
**
5%
7%
22%
bcd
f
hjk
Send/ receive video clips
27
3
2
5
94
388
73
35
**
4
14
425
8%
1%
1%
1%
10%
19%
33%
10%
**
6%
10%
22%
bcd
f
hjk
Accessing/ receiving news
24
7
1
8
79
379
74
36
**
2
11
413
7%
3%
1%
2%
9%
18%
34%
11%
**
4%
8%
21%
cd
c
f
j
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Video streaming e.g. via YouTube
15
1
*
2
80
355
78
26
**
3
8
402
4%
1%
*%
*%
9%
17%
35%
8%
**
4%
5%
20%
bcd
f
hjk
'Check-in' and share your location on social
networking sites (e.g. Facebook, Foursquare)
11
2
1
3
74
328
50
26
**
1
4
350
3%
1%
*%
1%
8%
16%
23%
8%
**
1%
2%
18%
cd
f
jk
hjk
Use your handset to help you shop e.g. compare prices online, read internet reviews, take photos of products
18
1
*
1
70
315
42
27
**
4
7
330
5%
*%
*%
*%
8%
15%
19%
8%
**
6%
5%
17%
bcd
hjk
Accessing/ receiving sports/ team news/ scores
21
3
1
4
52
274
51
28
**
2
8
297
6%
2%
*%
1%
6%
13%
23%
8%
**
3%
5%
15%
bcd
f
hjk
Listen to FM radio
23
6
2
9
81
275
42
27
**
3
6
293
6%
3%
1%
2%
9%
13%
19%
8%
**
4%
4%
15%
cd
f
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built-in feature)
6
-
*
*
50
244
40
22
**
2
5
262
2%
-%
*%
*%
6%
12%
18%
7%
**
3%
3%
13%
bcd
f
hjk
Making voice calls using a VoIP service e.g. Skype
13
2
1
2
40
205
52
17
**
1
4
236
4%
1%
*%
1%
4%
10%
24%
5%
**
1%
3%
12%
bcd
f
hjk
TV streaming (e.g. BBC iPlayer, Sky Go)
12
1
*
1
42
197
35
18
**
2
2
214
3%
*%
*%
*%
5%
9%
16%
5%
**
3%
2%
11%
bcd
f
hjk
Video calling e.g. via Facetime
8
1
*
1
45
193
35
15
**
2
2
212
2%
*%
*%
*%
5%
9%
16%
4%
**
3%
1%
11%
cd
f
k
hjk
Download a new video clip
11
1
*
1
46
173
36
15
**
1
2
194
3%
*%
*%
*%
5%
8%
17%
4%
**
2%
1%
10%
bcd
f
hjk
Download TV programmes e.g. via BBC iPlayer
6
-
-
-
31
135
32
12
**
1
2
155
2%
-%
-%
-%
3%
6%
15%
4%
**
2%
1%
8%
bcd
f
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD9 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Listen to Podcasts
3
-
*
*
17
103
16
14
**
2
3
106
1%
-%
*%
*%
2%
5%
7%
4%
**
3%
2%
5%
Other
2
4
4
8
8
11
-
4
**
1
1
7
1%
2%
2%
2%
1%
1%
-%
1%
**
2%
*%
*%
l
WEB/ DATA ACCESS
103
22
5
28
273
1075
144
94
**
9
27
1118
29%
11%
3%
7%
30%
51%
65%
28%
**
14%
19%
57%
bcd
c
c
f
jk
hjk
LISTEN TO AUDIO CONTENT
37
10
4
14
146
518
91
52
**
5
14
553
11%
5%
2%
3%
16%
25%
41%
15%
**
7%
10%
28%
bcd
c
f
j
hjk
WATCHING AV CONTENT
28
2
*
3
102
436
82
32
**
3
9
481
8%
1%
*%
1%
11%
21%
37%
9%
**
5%
6%
24%
bcd
f
hjk
None of these
33
33
49
82
108
122
5
53
**
13
26
79
9%
15%
25%
20%
12%
6%
2%
15%
**
19%
18%
4%
a
ab
a
l
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Send/ receive text messages (SMS)
246
105
45
150
553
1582
188
179
**
**
62
1586
75%
62%
38%
52%
72%
82%
89%
65%
**
**
58%
85%
bcd
cd
c
f
hk
Accessing the internet
66
9
4
13
171
768
98
63
**
**
19
797
20%
6%
3%
4%
22%
40%
46%
23%
**
**
18%
43%
bcd
hk
Use your phone as a camera
74
19
7
26
203
733
91
71
**
**
20
750
23%
11%
6%
9%
27%
38%
43%
25%
**
**
19%
40%
bcd
hk
Visiting social networking sites e.g. Facebook, Twitter, LinkedIn
25
1
1
3
147
584
74
51
**
**
14
600
8%
1%
1%
1%
19%
30%
35%
18%
**
**
13%
32%
bcd
hk
Send/ receive emails (not SMS)
51
8
1
9
112
551
84
46
**
**
12
583
16%
5%
1%
3%
15%
28%
39%
17%
**
**
11%
31%
bcd
c
f
hk
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, WhatsApp, Facebook Messenger)
31
2
1
3
100
470
65
40
**
**
11
497
9%
1%
1%
1%
13%
24%
31%
14%
**
**
10%
27%
bcd
hk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Send/ receive messages with pictures/ images
45
12
3
15
113
453
58
44
**
**
14
464
14%
7%
3%
5%
15%
23%
27%
16%
**
**
14%
25%
bcd
c
hk
Play games
22
5
1
6
134
425
75
43
**
**
10
448
7%
3%
1%
2%
18%
22%
36%
15%
**
**
10%
24%
cd
f
hk
Download apps or programs directly to your phone
16
2
1
3
87
324
48
38
**
**
8
331
5%
1%
1%
1%
11%
17%
23%
14%
**
**
8%
18%
bcd
k
Listen to music using MP3 function
11
2
1
3
85
298
45
27
**
**
3
316
3%
1%
1%
1%
11%
15%
21%
10%
**
**
2%
17%
d
k
hk
Record video clips using the phone
18
2
1
3
76
290
42
28
**
**
6
298
6%
1%
1%
1%
10%
15%
20%
10%
**
**
5%
16%
bcd
hk
Accessing/ receiving news
11
4
*
4
48
255
45
30
**
**
8
267
3%
2%
*%
1%
6%
13%
21%
11%
**
**
8%
14%
c
f
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
'Check-in' and share your location on social networking sites (e.g. Facebook, Foursquare)
8
1
*
1
55
246
38
21
**
**
2
261
2%
1%
*%
*%
7%
13%
18%
8%
**
**
2%
14%
d
k
hk
Video streaming e.g. via YouTube
2
1
-
1
54
211
57
21
**
**
7
240
1%
*%
-%
*%
7%
11%
27%
7%
**
**
6%
13%
f
hk
Accessing/ receiving sports/ team news/ scores
8
3
-
3
30
179
32
16
**
**
1
197
3%
2%
-%
1%
4%
9%
15%
6%
**
**
1%
11%
c
f
hk
Use your handset to help you shop e.g. compare prices online, read internet reviews, take photos of products
7
1
-
1
39
186
22
17
**
**
2
192
2%
*%
-%
*%
5%
10%
10%
6%
**
**
2%
10%
cd
hk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built-in feature)
2
-
*
*
31
184
22
19
**
**
3
190
*%
-%
*%
*%
4%
10%
10%
7%
**
**
3%
10%
k
Send/ receive video clips
10
2
1
3
45
169
32
18
**
**
6
181
3%
1%
1%
1%
6%
9%
15%
6%
**
**
6%
10%
d
f
Listen to FM radio
9
3
1
4
55
169
25
17
**
**
3
180
3%
2%
1%
1%
7%
9%
12%
6%
**
**
3%
10%
hk
Making voice calls using a VoIP service e.g. Skype
8
-
1
1
26
129
34
8
**
**
1
149
2%
-%
1%
*%
3%
7%
16%
3%
**
**
1%
8%
bd
f
hk
Video calling e.g. via Facetime
1
-
-
-
28
117
26
12
**
**
2
129
*%
-%
-%
-%
4%
6%
12%
4%
**
**
2%
7%
f
k
TV streaming (e.g. BBC iPlayer, Sky Go)
7
-
-
-
24
114
17
14
**
**
2
117
2%
-%
-%
-%
3%
6%
8%
5%
**
**
2%
6%
bd
k
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : Those who personally use a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
402
261
231
492
1092
2382
206
398
49
72
153
2197
Effective Weighted Sample
329
205
183
383
879
1928
155
312
37
56
120
1810
Total
327
168
120
288
764
1935
212
278
37
47
105
1872
Download a new video clip
2
-
-
-
24
87
21
12
**
**
2
95
1%
-%
-%
-%
3%
5%
10%
4%
**
**
2%
5%
f
Download TV programmes e.g. via BBC
iPlayer
-
-
-
-
17
70
16
8
**
**
2
80
-%
-%
-%
-%
2%
4%
8%
3%
**
**
2%
4%
f
Listen to Podcasts
3
-
-
-
10
61
7
10
**
**
*
61
1%
-%
-%
-%
1%
3%
3%
4%
**
**
*%
3%
WEB/ DATA ACCESS
88
13
5
17
235
981
136
81
**
**
24
1029
27%
7%
4%
6%
31%
51%
64%
29%
**
**
23%
55%
bcd
f
hk
LISTEN TO AUDIO CONTENT
20
5
2
7
111
384
57
35
**
**
5
406
6%
3%
2%
2%
15%
20%
27%
13%
**
**
5%
22%
cd
f
k
hk
WATCHING AV CONTENT
10
1
-
1
68
271
61
25
**
**
7
300
3%
*%
-%
*%
9%
14%
29%
9%
**
**
6%
16%
bcd
f
hk
None of these
58
54
69
123
166
206
6
76
**
**
35
140
18%
32%
57%
43%
22%
11%
3%
27%
**
**
33%
7%
a
abd
ab
g
l
l
Other
3
4
3
6
7
11
-
2
**
**
1
9
1%
2%
2%
2%
1%
1%
-%
1%
**
**
*%
*%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 402                       | 261       | 231   | 492          |
| Effective Weighted Sample |           |       |              |
| 329                       | 205       | 183   | 383          |
| Total                     | 327       | 168   | 120          |
| Don't know                | 1         | *     | *            |
| *%                        | *%        | *%    | *%           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Send/ receive text messages (SMS)
246
105
45
150
553
1582
188
179
**
25
62
1586
70%
50%
23%
37%
61%
76%
85%
52%
**
36%
43%
80%
bcd
cd
c
f
jk
hjk
Accessing the internet
66
9
4
13
171
768
98
63
**
5
19
797
19%
4%
2%
3%
19%
37%
45%
18%
**
8%
13%
40%
bcd
f
j
hjk
Use your phone as a camera
74
19
7
26
203
733
91
71
**
10
20
750
21%
9%
4%
6%
22%
35%
41%
21%
**
15%
14%
38%
bcd
c
hjk
Visiting social networking sites e.g. Facebook, Twitter, LinkedIn
25
1
1
3
147
584
74
51
**
5
14
600
7%
1%
1%
1%
16%
28%
33%
15%
**
7%
10%
30%
bcd
hjk
Send/ receive emails (not SMS)
51
8
1
9
112
551
84
46
**
5
12
583
15%
4%
1%
2%
12%
26%
38%
14%
**
7%
8%
30%
bcd
c
f
hjk
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, WhatsApp, Facebook Messenger)
31
2
1
3
100
470
65
40
**
4
11
497
9%
1%
*%
1%
11%
23%
30%
12%
**
5%
7%
25%
bcd
f
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Send/ receive messages with pictures/ images
45
12
3
15
113
453
58
44
**
5
14
464
13%
6%
2%
4%
12%
22%
26%
13%
**
8%
10%
24%
bcd
c
hjk
Play games
22
5
1
6
134
425
75
43
**
9
10
448
6%
2%
*%
1%
15%
20%
34%
13%
**
14%
7%
23%
bcd
c
f
hjk
Download apps or programs directly to your phone
16
2
1
3
87
324
48
38
**
4
8
331
5%
1%
1%
1%
10%
16%
22%
11%
**
5%
6%
17%
bcd
f
hjk
Listen to music using MP3 function
11
2
1
3
85
298
45
27
**
3
3
316
3%
1%
1%
1%
9%
14%
21%
8%
**
5%
2%
16%
cd
f
k
hjk
Record video clips using the phone
18
2
1
3
76
290
42
28
**
2
6
298
5%
1%
*%
1%
8%
14%
19%
8%
**
3%
4%
15%
bcd
hjk
Accessing/ receiving news
11
4
*
4
48
255
45
30
**
1
8
267
3%
2%
*%
1%
5%
12%
20%
9%
**
2%
6%
14%
cd
c
f
j
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
'Check-in' and share your location on social networking sites (e.g. Facebook, Foursquare)
8
1
*
1
55
246
38
21
**
-
2
261
2%
*%
*%
*%
6%
12%
17%
6%
**
-%
1%
13%
cd
f
jk
hjk
Video streaming e.g. via YouTube
2
1
-
1
54
211
57
21
**
2
7
240
1%
*%
-%
*%
6%
10%
26%
6%
**
3%
5%
12%
f
hjk
Accessing/ receiving sports/ team news/ scores
8
3
-
3
30
179
32
16
**
1
1
197
2%
1%
-%
1%
3%
9%
15%
5%
**
2%
1%
10%
cd
c
f
k
hjk
Use your handset to help you shop e.g. compare prices online, read internet reviews, take photos of products
7
1
-
1
39
186
22
17
**
2
2
192
2%
*%
-%
*%
4%
9%
10%
5%
**
3%
2%
10%
cd
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built-in feature)
2
-
*
*
31
184
22
19
**
1
3
190
*%
-%
*%
*%
3%
9%
10%
6%
**
2%
2%
10%
hjk
Send/ receive video clips
10
2
1
3
45
169
32
18
**
1
6
181
3%
1%
1%
1%
5%
8%
15%
5%
**
2%
4%
9%
cd
f
hjk
Listen to FM radio
9
3
1
4
55
169
25
17
**
1
3
180
3%
2%
*%
1%
6%
8%
11%
5%
**
2%
2%
9%
cd
hjk
Making voice calls using a VoIP service e.g. Skype
8
-
1
1
26
129
34
8
**
-
1
149
2%
-%
*%
*%
3%
6%
15%
2%
**
-%
1%
8%
bd
f
hjk
Video calling e.g. via Facetime
1
-
-
-
28
117
26
12
**
1
2
129
*%
-%
-%
-%
3%
6%
12%
3%
**
2%
1%
7%
f
hk
TV streaming (e.g. BBC iPlayer, Sky Go)
7
-
-
-
24
114
17
14
**
2
2
117
2%
-%
-%
-%
3%
5%
8%
4%
**
3%
1%
6%
bcd
k
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Download a new video clip
2
-
-
-
24
87
21
12
**
1
2
95
1%
-%
-%
-%
3%
4%
9%
3%
**
2%
1%
5%
f
k
Download TV programmes e.g. via BBC
iPlayer
-
-
-
-
17
70
16
8
**
1
2
80
-%
-%
-%
-%
2%
3%
7%
2%
**
2%
1%
4%
f
Listen to Podcasts
3
-
-
-
10
61
7
10
**
2
*
61
1%
-%
-%
-%
1%
3%
3%
3%
**
3%
*%
3%
d
k
k
WEB/ DATA ACCESS
88
13
5
17
235
981
136
81
**
8
24
1029
25%
6%
2%
4%
26%
47%
62%
24%
**
11%
17%
52%
bcd
c
f
j
hjk
LISTEN TO AUDIO CONTENT
20
5
2
7
111
384
57
35
**
3
5
406
6%
2%
1%
2%
12%
18%
26%
10%
**
5%
3%
21%
bcd
f
k
hjk
WATCHING AV CONTENT
10
1
-
1
68
271
61
25
**
3
7
300
3%
*%
-%
*%
7%
13%
28%
7%
**
4%
5%
15%
bcd
f
hjk
None of these
58
54
69
123
166
206
6
76
**
20
35
140
17%
26%
35%
30%
18%
10%
3%
22%
**
29%
24%
7%
a
ab
a
g
l
l
l
Other
3
4
3
6
7
11
-
2
**
-
1
9
1%
2%
1%
2%
1%
1%
-%
1%
**
-%
*%
*%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Don't know                | 1         | *     | *            |
| *%                        | *%        | *%    | *%           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd11 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Navigating the phone's menu system to use the different features on your phone
10
13
15
28
33
57
3
28
**
8
15
32
3%
6%
8%
7%
4%
3%
1%
8%
**
11%
11%
2%
a
a
a
l
l
l
Writing text messages
14
11
20
31
45
54
1
28
**
11
19
28
4%
5%
10%
8%
5%
3%
*%
8%
**
16%
13%
1%
ab
a
l
hl
l
Pressing the buttons on your mobile phone
9
3
12
15
22
31
1
20
**
7
13
14
3%
1%
6%
4%
2%
1%
1%
6%
**
10%
9%
1%
ab
l
l
l
Hearing the person on the other end of the line in a conversation, even with the volume turned up
3
2
14
16
22
28
3
22
**
18
11
10
1%
1%
7%
4%
2%
1%
1%
6%
**
26%
8%
1%
ab
ab
l
hkl
l
Seeing and being able to read the digital display
6
2
11
13
20
30
-
19
**
7
8
10
2%
1%
5%
3%
2%
1%
-%
6%
**
11%
6%
*%
ab
l
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd11 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Seeing the numbers used to dial with
6
6
9
15
20
24
1
16
**
7
7
9
2%
3%
5%
4%
2%
1%
*%
5%
**
10%
5%
*%
a
l
l
l
Using touch to open, close or move within the
screen
3
1
10
11
14
19
1
11
**
6
8
10
1%
1%
5%
3%
2%
1%
*%
3%
**
9%
5%
1%
ab
b
l
hl
l
Hearing the phone ring, even with the volume turned up
7
3
7
10
14
18
1
11
**
9
7
8
2%
1%
4%
2%
2%
1%
*%
3%
**
13%
5%
*%
l
hkl
l
Using the letters displayed on the on-screen keyboard
2
2
8
10
13
16
2
10
**
4
7
9
1%
1%
4%
2%
1%
1%
1%
3%
**
6%
5%
*%
ab
a
l
l
l
Picking up the handset when your mobile rings
3
1
4
4
9
12
1
9
**
3
6
5
1%
*%
2%
1%
1%
1%
1%
3%
**
5%
4%
*%
l
l
l
Holding the mobile phone to your ear
4
1
3
3
7
10
2
8
**
3
7
6
1%
*%
1%
1%
1%
*%
1%
2%
**
5%
5%
*%
l
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd11 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Any other difficulties    | 13        | 7     | 14           |
| 4%                        | 3%        | 7%    | 5%           |
| ab                        | f         | l     | hl           |
| No, none                  |           |       |              |
| 300                       | 169       | 121   | 290          |
| 85%                       | 80%       | 62%   | 72%          |
| cd                        | cd        | c     | j            |
| Don't know                | 5         | 9     | 19           |
| 2%                        | 4%        | 10%   | 7%           |
| a                         | ab        | a     | l            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE1. Does your household have a desktop PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Yes - desktop PC
152
72
34
106
241
729
87
102
**
15
41
720
43%
34%
17%
26%
26%
35%
39%
30%
**
22%
29%
37%
bcd
cd
c
hjk
Yes - laptop
219
99
43
142
406
1366
164
162
**
28
60
1363
62%
47%
22%
35%
45%
65%
75%
47%
**
41%
42%
69%
bcd
cd
c
f
hjk
Yes - netbook
24
5
1
6
27
166
19
17
**
3
5
165
7%
2%
*%
1%
3%
8%
8%
5%
**
4%
4%
8%
bcd
hk
Yes - tablet computer - e.g. iPad
72
30
13
44
125
603
68
55
**
10
11
607
20%
14%
7%
11%
14%
29%
31%
16%
**
14%
8%
31%
cd
c
k
hjk
TOTAL YES
283
139
69
208
552
1660
198
212
**
36
75
1643
80%
66%
35%
51%
61%
79%
90%
62%
**
52%
53%
83%
bcd
cd
c
f
k
hjk
DESKTOP PC ONLY
47
28
19
47
100
170
20
35
**
6
13
160
13%
13%
10%
12%
11%
8%
9%
10%
**
9%
9%
8%
LAPTOP ONLY
96
53
29
82
237
611
74
85
**
15
28
600
27%
25%
15%
20%
26%
29%
34%
25%
**
22%
20%
30%
cd
c
hk
TABLET ONLY
4
3
3
5
13
48
2
2
**
-
-
49
1%
1%
1%
1%
1%
2%
1%
*%
**
-%
-%
2%
hk
No
70
72
125
197
356
428
22
131
**
33
68
328
20%
34%
64%
48%
39%
20%
10%
38%
**
47%
47%
17%
a
abd
ab
g
l
l
hl

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE1. Does your household have a desktop PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Don't know
-
-
1
1
1
1
-
*
**
*
-
*
-%
-%
1%
*%
*%
*%
-%
*%
**
1%
-%
*%
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE2 (QE35). How many tablet computers do you have in your household? (SINGLE CODE)

Base : Those with any tablet computers in the household

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 91                        | 51        | 25    | 76           |
| Effective Weighted Sample |           |       |              |
| 75                        | 43        | 19    | 62           |
| Total                     | 72        | 30    | 13           |
| One                       | (1.0)     | **    | **           |
| **                        | **        | **    | **           |
| Two                       | (2.0)     | **    | **           |
| **                        | **        | **    | **           |
| Three                     | (3.0)     | **    | **           |
| **                        | **        | **    | **           |
| Four                      | (4.0)     | **    | **           |
| **                        | **        | **    | **           |
| Five or more              |           |       |              |
| (5.0)                     | **        | **    | **           |
| **                        | **        | **    | **           |
| Don't know                | **        | **    | **           |
| **                        | **        | **    | **           |
| Mean number               | **        | **    | **           |
| Standard deviation        | **        | **    | **           |
| Standard error            | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe3 (Qe36). Do You Personally Use This/ Any Of These Tablet Computer/S? (Single Code)

Base : Those with any tablet computers in the household

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 91                        | 51        | 25    | 76           |
| Effective Weighted Sample |           |       |              |
| 75                        | 43        | 19    | 62           |
| Total                     | 72        | 30    | 13           |
| Yes                       | **        | **    | **           |
| **                        | **        | **    | **           |
| No                        | **        | **    | **           |
| **                        | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe4 (Qe37). Is Your Tablet Computer 3G Enabled? This Means That The Tablet Could Be Used - With A Sim Card - To Go Online From Anywhere With A Signal, Without The Need For A Wi-Fi Connection? (Single Code)

Base : Those who personally use a tablet computer

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 65                        | 37        | 17    | 54           |
| Effective Weighted Sample |           |       |              |
| 53                        | 31        | 12    | 44           |
| Total                     | 50        | 23    | 8            |
| Yes                       | **        | **    | **           |
| **                        | **        | **    | **           |
| No                        | **        | **    | **           |
| **                        | **        | **    | **           |
| Don't know                | **        | **    | **           |
| **                        | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe5 (Qe38). And Do You Have A Separate Mobile Subscription For Your Tablet, Which Allows You To Go Online From Anywhere With A 3G Signal, Without The Need For A Wi-Fi Connection? (Single Code)

Base : Those who use a 3G enabled tablet computer

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 31                        | 13        | 7     | 20           |
| Effective Weighted Sample |           |       |              |
| 26                        | 12        | 6     | 18           |
| Total                     | 26        | 8     | 4            |
| Yes                       | **        | **    | **           |
| **                        | **        | **    | **           |
| No                        | **        | **    | **           |
| **                        | **        | **    | **           |
| Don't know                | **        | **    | **           |
| **                        | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE6 (QE2). Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, laptop, mobile phone etc)? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Yes - have access and use at home
274
127
58
186
543
1652
192
202
**
34
70
1639
77%
60%
30%
46%
60%
79%
87%
59%
**
49%
49%
83%
bcd
cd
c
f
k
hjk
Yes - have access but don't use at home
11
11
7
18
26
48
6
13
**
3
5
43
3%
5%
4%
4%
3%
2%
3%
4%
**
5%
4%
2%
No do not have access at home
67
73
128
201
335
384
20
126
**
32
66
284
19%
35%
66%
49%
37%
18%
9%
37%
**
46%
47%
14%
a
abd
ab
g
l
l
hl
Don't know
1
-
1
1
5
5
2
2
**
-
1
5
*%
-%
1%
*%
1%
*%
1%
1%
**
-%
*%
*%
INTERNET ACCESS AT HOME YES
285
138
66
204
569
1700
199
215
**
37
76
1682
81%
65%
34%
50%
63%
81%
90%
63%
**
54%
53%
85%
bcd
cd
c
f
k
hjk
NO
67
73
128
201
335
384
20
126
**
32
66
284
19%
35%
66%
49%
37%
18%
9%
37%
**
46%
47%
14%
a
abd
ab
g
l
l
hl

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE7 (IN6). SHOWCARD Do you ever go online anywhere other than in your home at all (via any device, e.g. PC, laptop, mobile phone, etc.)? IF YES: Where is that? (MULTI CODE)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Your workplace            | 78        | 9     | -            |
| 22%                       | 4%        | -%    | 2%           |
| bcd                       | c         | c     | j            |
| In someone else's home    |           |       |              |
| 34                        | 14        | 8     | 22           |
| 10%                       | 7%        | 4%    | 5%           |
| cd                        | hk        |       |              |
| School/ college           | 4         | -     | -            |
| 1%                        | -%        | -%    | -%           |
| d                         | f         | k     |              |
| Library                   | 12        | 4     | 2            |
| 3%                        | 2%        | 1%    | 1%           |
| cd                        | f         |       |              |
| Internet café             | 7         | 2     | 1            |
| 2%                        | 1%        | 1%    | 1%           |
| f                         |           |       |              |
| University                | 3         | -     | -            |
| 1%                        | -%        | -%    | -%           |
| d                         | f         | k     |              |
| Other                     | 27        | 9     | 4            |
| 8%                        | 4%        | 2%    | 3%           |
| cd                        | hjk       |       |              |
| No, do not                | 227       | 179   | 182          |
| 64%                       | 85%       | 93%   | 89%          |
| a                         | abd       | a     | g            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE7 (IN6). SHOWCARD Do you ever go online anywhere other than in your home at all (via any device, e.g. PC, laptop, mobile phone, etc.)? IF YES: Where is that? (MULTI CODE)

Base : All respondents

| AGE                          | AGE/SEG   | MEG   | DISABILITY   |
|------------------------------|-----------|-------|--------------|
| 65+                          | HEAR-     | MOBI- |              |
| 55-64                        | 65-74     | 75+   | 65+          |
| Significance Level: 95%      | a         | b     | c            |
| Unweighted total             |           |       |              |
| 438                          | 323       | 383   | 706          |
| Effective Weighted Sample    |           |       |              |
| 358                          | 255       | 308   | 553          |
| Total                        | 353       | 211   | 195          |
| EVER USE INTERNET AT HOME OR |           |       |              |
| ELSEWHERE                    | 287       | 128   | 62           |
| 81%                          | 61%       | 32%   | 47%          |
| bcd                          | cd        | c     | f            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe8 (Qe23). Showcard And How Often Do You Personally Use The Internet Nowadays Either At Home Or Elsewhere? (Single Code)

Base : Those who use the internet at home or elsewhere

| AGE                        | AGE/SEG   | MEG   | DISABILITY   |
|----------------------------|-----------|-------|--------------|
| 65+                        | HEAR-     | MOBI- |              |
| 55-64                      | 65-74     | 75+   | 65+          |
| Significance Level: 95%    | a         | b     | c            |
| Unweighted total           |           |       |              |
| 346                        | 193       | 121   | 314          |
| Effective Weighted Sample  |           |       |              |
| 285                        | 155       | 99    | 249          |
| Total                      | 287       | 128   | 62           |
| Every day                  | 179       | 67    | 26           |
| 62%                        | 52%       | 42%   | 49%          |
| bcd                        | hk        |       |              |
| Several times a week       |           |       |              |
| 58                         | 29        | 15    | 45           |
| 20%                        | 23%       | 25%   | 24%          |
| At least once a week       | 20        | 13    | 7            |
| 7%                         | 10%       | 11%   | 11%          |
| l                          |           |       |              |
| At least once a month      | 7         | 6     | 3            |
| 2%                         | 4%        | 5%    | 5%           |
| A few times a year         | 6         | 2     | 1            |
| 2%                         | 2%        | 1%    | 1%           |
| Less than once a year      | *         | *     | 1            |
| *%                         | *%        | 1%    | 1%           |
| l                          | l         |       |              |
| Never                      | 15        | 9     | 9            |
| 5%                         | 7%        | 14%   | 9%           |
| a                          | l         | l     |              |
| TOTAL AT LEAST ONCE A WEEK | 258       | 110   | 48           |
| 90%                        | 86%       | 79%   | 83%          |
| cd                         | hk        |       |              |
| TOTAL EVER                 | 271       | 118   | 53           |
| 94%                        | 92%       | 86%   | 90%          |
| c                          | hk        |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe8 (Qe23). Showcard And How Often Do You Personally Use The Internet Nowadays Either At Home Or Elsewhere? (Single Code)

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
Don't know
2
1
-
1
2
4
-
2
**
**
1
2
1%
1%
-%
*%
*%
*%
-%
1%
**
**
1%
*%
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
349
206
125
331
792
2034
185
295
37
56
107
1931
Effective Weighted Sample
286
165
101
262
645
1659
141
232
26
45
82
1600
Total
285
138
66
204
569
1700
199
215
26
37
76
1682
Ordinary phone line - dialup access
2
-
1
1
4
13
1
1
**
**
-
13
1%
-%
2%
1%
1%
1%
*%
*%
**
**
-%
1%
Fixed Broadband ADSL through a phone line
or cable service - perhaps using a Wi-Fi
router. This would include superfast broadband services.
269
130
58
188
484
1521
185
184
**
**
65
1518
94%
94%
88%
93%
85%
89%
93%
86%
**
**
86%
90%
c
h
Mobile Broadband from a mobile network - connecting via a USB stick or dongle, or built in connectivity in a laptop or netbook or tablet computer with a SIM card
19
5
3
8
55
179
14
25
**
**
9
165
7%
4%
5%
4%
10%
11%
7%
12%
**
**
12%
10%
Access to the internet using a mobile phone or smartphone - through a Wi-Fi network or your phone's mobile network
46
14
2
16
123
503
50
50
**
**
16
505
16%
10%
3%
8%
22%
30%
25%
23%
**
**
21%
30%
cd
c
h

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
349
206
125
331
792
2034
185
295
37
56
107
1931
Effective Weighted Sample
286
165
101
262
645
1659
141
232
26
45
82
1600
Total
285
138
66
204
569
1700
199
215
26
37
76
1682
Accessing the internet on a device such as a laptop or tablet using your mobile phone's internet connection - known as tethering
6
-
*
*
7
38
5
3
**
**
*
43
2%
-%
1%
*%
1%
2%
3%
2%
**
**
*%
3%
d
TOTAL BROADBAND (INC. USING MOBILE PHONE)
282
134
60
194
558
1683
197
209
**
**
72
1668
99%
97%
91%
95%
98%
99%
99%
97%
**
**
95%
99%
cd
c
hk
TOTAL BROADBAND (EXC. USING MOBILE PHONE)
278
133
59
192
519
1607
189
198
**
**
69
1594
98%
96%
90%
94%
91%
95%
95%
92%
**
**
91%
95%
cd
c
MOBILE BROADBAND ONLY, NOT FIXED OR NARROWBAND
10
2
1
4
33
82
4
14
**
**
4
72
3%
2%
2%
2%
6%
5%
2%
6%
**
**
6%
4%
SMARTPHONE ACCESS ONLY, NOT FIXED OR NARROWBAND OR MOBILE BROADBAND
3
1
*
2
37
69
6
10
**
**
3
67
1%
1%
1%
1%
6%
4%
3%
5%
**
**
4%
4%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
349
206
125
331
792
2034
185
295
37
56
107
1931
Effective Weighted Sample
286
165
101
262
645
1659
141
232
26
45
82
1600
Total
285
138
66
204
569
1700
199
215
26
37
76
1682
ONLY MOBILE ACCESS, NOT FIXED OR NARROWBAND
13
4
2
5
72
157
11
24
**
**
7
146
5%
3%
2%
3%
13%
9%
6%
11%
**
**
10%
9%
Other
-
1
*
1
2
3
-
1
**
**
1
3
-%
1%
1%
1%
*%
*%
-%
*%
**
**
1%
*%
Don't know
1
3
4
7
9
8
1
5
**
**
3
5
*%
2%
6%
3%
2%
*%
1%
2%
**
**
4%
*%
a
a
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Ordinary phone line - dialup access
2
-
1
1
4
13
1
1
**
*
-
13
1%
-%
1%
*%
*%
1%
*%
*%
**
1%
-%
1%
Fixed Broadband ADSL through a phone line
or cable service - perhaps using a Wi-Fi
router. This would include superfast broadband services.
269
130
58
188
484
1521
185
184
**
35
65
1518
76%
62%
30%
46%
53%
73%
84%
54%
**
51%
45%
77%
bcd
cd
c
f
hjk
Mobile Broadband from a mobile network - connecting via a USB stick or dongle, or built in connectivity in a laptop or netbook or tablet computer with a SIM card
19
5
3
8
55
179
14
25
**
-
9
165
5%
2%
2%
2%
6%
9%
6%
7%
**
-%
6%
8%
cd
j
j
j
Access to the internet using a mobile phone or smartphone - through a Wi-Fi network or your phone's mobile network
46
14
2
16
123
503
50
50
**
3
16
505
13%
7%
1%
4%
14%
24%
23%
15%
**
5%
11%
26%
bcd
c
c
j
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Accessing the internet on a device such as a laptop or tablet using your mobile phone's internet connection - known as tethering
6
-
*
*
7
38
5
3
**
-
*
43
2%
-%
*%
*%
1%
2%
2%
1%
**
-%
*%
2%
bd
TOTAL BROADBAND (INC. USING MOBILE PHONE)
282
134
60
194
558
1683
197
209
**
36
72
1668
80%
64%
31%
48%
61%
81%
89%
61%
**
52%
51%
85%
bcd
cd
c
f
k
hjk
TOTAL BROADBAND (EXC. USING MOBILE PHONE)
278
133
59
192
519
1607
189
198
**
35
69
1594
79%
63%
30%
47%
57%
77%
86%
58%
**
51%
48%
81%
bcd
cd
c
f
k
hjk
MOBILE BROADBAND ONLY, NOT FIXED OR NARROWBAND
10
2
1
4
33
82
4
14
**
-
4
72
3%
1%
1%
1%
4%
4%
2%
4%
**
-%
3%
4%
cd
SMARTPHONE ACCESS ONLY, NOT FIXED OR NARROWBAND OR MOBILE BROADBAND
3
1
*
2
37
69
6
10
**
*
3
67
1%
1%
*%
*%
4%
3%
3%
3%
**
*%
2%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE9. SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
ONLY MOBILE ACCESS, NOT FIXED OR NARROWBAND
13
4
2
5
72
157
11
24
**
*
7
146
4%
2%
1%
1%
8%
8%
5%
7%
**
*%
5%
7%
cd
j
j
Other
-
1
*
1
2
3
-
1
**
1
1
3
-%
*%
*%
*%
*%
*%
-%
*%
**
1%
1%
*%
l
Don't know
1
3
4
7
9
8
1
5
**
*
3
5
*%
1%
2%
2%
1%
*%
1%
1%
**
1%
2%
*%
a
a
l
l
No internet access at home
67
73
128
201
335
384
20
126
**
32
66
284
19%
35%
66%
49%
37%
18%
9%
37%
**
46%
47%
14%
a
abd
ab
g
l
l
hl

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe10 (Qe22B). You Mentioned That Your Household Has A Mobile Broadband Connection (Connecting Via A Usb Stick Or Dongle, Or Built-In 3G Connectivity In A Laptop Or Another Device). Do You Personally Access The Internet In This Way, Using Mobile Broadband?

Base : Those in a household with mobile broadband

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | MOBI-     |       |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          | 23        | 9     | 7            |
| Effective Weighted Sample | 18        | 8     | 6            |
| Total                     | 19        | 5     | 3            |
| Yes                       | **        | **    | **           |
| **                        | **        | **    | **           |
| No                        | **        | **    | **           |
| **                        | **        | **    | **           |
| Don't know                | **        | **    | **           |
| **                        | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe10 (Qe22B). You Mentioned That Your Household Has A Mobile Broadband Connection (Connecting Via A Usb Stick Or Dongle, Or Built-In 3G Connectivity In A Laptop Or Another Device). Do You Personally Access The Internet In This Way, Using Mobile Broadband?

Base : All respondents

| AGE                          | AGE/SEG   | MEG   | DISABILITY   |
|------------------------------|-----------|-------|--------------|
| 65+                          | HEAR-     | MOBI- |              |
| 55-64                        | 65-74     | 75+   | 65+          |
| Significance Level: 95%      | a         | b     | c            |
| Unweighted total             | 438       | 323   | 383          |
| Effective Weighted Sample    | 358       | 255   | 308          |
| Total                        | 353       | 211   | 195          |
| Yes                          | 15        | 4     | 3            |
| 4%                           | 2%        | 2%    | 2%           |
| d                            | j         | j     | j            |
| No                           | 4         | 1     | -            |
| 1%                           | *%        | -%    | *%           |
| Don't know                   |           |       |              |
| -                            | 1         | -     | 1            |
| -%                           | *%        | -%    | *%           |
| DO NOT HAVE MOBILE BROADBAND |           |       |              |
| CONNECTION IN HOUSEHOLD      | 335       | 206   | 192          |
| 95%                          | 98%       | 98%   | 98%          |
| a                            | a         | hkl   |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe11 (Qe22D). Showcard Which Of These Best Describe What You Use To Connect To Your Mobile Broadband Service (Connecting Via A Usb Stick Or Dongle, Or Built In 3G Connectivity In A Laptop Or Another Device)? (Multi Code)

Base : Those who use mobile broadband to access the internet

| AGE                                            | AGE/SEG   | MEG   | DISABILITY   |
|------------------------------------------------|-----------|-------|--------------|
| 65+                                            | MOBI-     |       |              |
| 55-64                                          | 65-74     | 75+   | 65+          |
| Significance Level: 95%                        | ~a        | ~b    | ~c           |
| Unweighted total                               |           |       |              |
| 19                                             | 7         | 7     | 14           |
| Effective Weighted Sample                      |           |       |              |
| 15                                             | 6         | 6     | 12           |
| Total                                          | 15        | 4     | 3            |
| We have a dongle or USB stick that plugs       |           |       |              |
| into a computer or tablet to connect to mobile |           |       |              |
| broadband                                      | **        | **    | **           |
| **                                             | **        | **    | **           |
| Our computer or tablet has a SIM card built in |           |       |              |
| that connects to mobile broadband              | **        | **    | **           |
| **                                             | **        | **    | **           |
| We have a standalone mobile broadband          |           |       |              |
| modem (MiFi)                                   | **        | **    | **           |
| **                                             | **        | **    | **           |
| Don't know                                     |           |       |              |
| **                                             | **        | **    | **           |
| **                                             | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE12 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
349
206
125
331
792
2034
185
295
37
56
107
1931
Effective Weighted Sample
286
165
101
262
645
1659
141
232
26
45
82
1600
Total
285
138
66
204
569
1700
199
215
26
37
76
1682
Virgin Media (NTL/ Telewest/ Blueyonder)
55
36
6
42
123
347
48
42
**
**
17
348
19%
26%
10%
21%
22%
20%
24%
20%
**
**
23%
21%
c
c
c
BT Total Broadband/ BT Yahoo/ BT
Openworld
69
33
19
52
91
317
34
41
**
**
13
313
24%
24%
29%
25%
16%
19%
17%
19%
**
**
17%
19%
Sky
43
13
9
21
97
303
44
38
**
**
11
304
15%
9%
13%
11%
17%
18%
22%
18%
**
**
14%
18%
Talk Talk (Carphone Warehouse)
40
22
9
31
82
212
26
30
**
**
13
209
14%
16%
14%
15%
14%
12%
13%
14%
**
**
17%
12%
BT Infinity
11
5
3
8
22
107
8
10
**
**
*
107
4%
4%
4%
4%
4%
6%
4%
5%
**
**
*%
6%
k
BT (other/ unspecified)
15
7
3
10
20
71
7
7
**
**
2
71
5%
5%
5%
5%
4%
4%
3%
3%
**
**
2%
4%
Orange
8
3
*
3
12
57
2
5
**
**
1
55
3%
2%
1%
2%
2%
3%
1%
2%
**
**
2%
3%
O2
1
1
1
1
19
42
2
4
**
**
3
42
*%
*%
1%
1%
3%
2%
1%
2%
**
**
3%
2%
AOL
9
3
2
5
14
35
4
8
**
**
6
31
3%
2%
3%
2%
3%
2%
2%
4%
**
**
8%
2%
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE12 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE)
Base : Those with access to the internet at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
349
206
125
331
792
2034
185
295
37
56
107
1931
Effective Weighted Sample
286
165
101
262
645
1659
141
232
26
45
82
1600
Total
285
138
66
204
569
1700
199
215
26
37
76
1682
'3'
3
*
-
*
17
33
5
6
**
**
3
33
1%
*%
-%
*%
3%
2%
2%
3%
**
**
4%
2%
Plusnet
4
2
3
5
12
26
3
3
**
**
1
25
1%
2%
4%
2%
2%
2%
2%
1%
**
**
1%
1%
T-Mobile
2
1
-
1
6
13
3
-
**
**
-
17
1%
1%
-%
*%
1%
1%
2%
-%
**
**
-%
1%
Vodafone
*
1
-
1
6
13
2
3
**
**
-
12
*%
1%
-%
1%
1%
1%
1%
2%
**
**
-%
1%
Post Office
1
2
2
4
6
9
2
2
**
**
-
9
*%
1%
3%
2%
1%
1%
1%
1%
**
**
-%
1%
a
Other
15
5
3
8
21
72
3
12
**
**
4
63
5%
4%
4%
4%
4%
4%
1%
6%
**
**
6%
4%
TOTAL BT
96
45
25
70
133
494
49
59
**
**
15
491
34%
33%
38%
34%
23%
29%
25%
27%
**
**
20%
29%
Don't know
9
5
6
11
21
43
5
4
**
**
2
45
3%
4%
8%
5%
4%
3%
2%
2%
**
**
2%
3%
a

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13 (Qe3B). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Fixed Broadband Connection In Your Home If They Wanted To?

Base : Those with fixed broadband at home where there is more than one person in household

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | ~c           |
| Unweighted total          |           |       |              |
| 269                       | 145       | 72    | 217          |
| Effective Weighted Sample |           |       |              |
| 219                       | 119       | 58    | 175          |
| Total                     | 218       | 107   | 42           |
| 1                         | 19        | 17    | **           |
| 9%                        | 16%       | **    | 16%          |
| a                         | a         | l     |              |
| 2                         |           |       |              |
| 142                       | 74        | **    | 107          |
| 65%                       | 69%       | **    | 72%          |
| g                         |           |       |              |
| 3                         | 31        | 12    | **           |
| 14%                       | 11%       | **    | 9%           |
| 4                         | 17        | 3     | **           |
| 8%                        | 3%        | **    | 2%           |
| d                         | f         |       |              |
| 5 or more                 |           |       |              |
| 7                         | -         | **    | -            |
| 3%                        | -%        | **    | -%           |
| bd                        | f         |       |              |
| Don't know                | 3         | 1     | **           |
| 1%                        | 1%        | **    | 1%           |
| Mean number of people     | 2.3       | 2.0   | **           |
| bd                        | f         |       |              |
| Standard deviation        | .91       | .66   | **           |
| Standard error            | .06       | .05   | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe14 (Qe3A). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Mobile Broadband Connection In Your Home If They Wanted To?

Base : Those with mobile broadband at home where there is more than one person in household

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | MOBI-     |       |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 18                        | 8         | 5     | 13           |
| Effective Weighted Sample |           |       |              |
| 14                        | 7         | 4     | 12           |
| Total                     | 15        | 5     | 3            |
| 1                         | **        | **    | **           |
| **                        | **        | **    | **           |
| 2                         | **        | **    | **           |
| **                        | **        | **    | **           |
| 3                         | **        | **    | **           |
| **                        | **        | **    | **           |
| 4                         | **        | **    | **           |
| **                        | **        | **    | **           |
| 5 or more                 |           |       |              |
| **                        | **        | **    | **           |
| **                        | **        | **    | **           |
| Don't know                | **        | **    | **           |
| **                        | **        | **    | **           |
| Mean number of people     | **        | **    | **           |
| Standard deviation        | **        | **    | **           |
| Standard error            | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
General surfing/ browsing the internet
233
98
46
144
448
1488
159
169
**
**
61
1476
81%
77%
74%
76%
77%
86%
80%
80%
**
**
82%
86%
h
Sending and receiving e-mail
236
96
43
139
420
1439
170
164
**
**
58
1441
82%
75%
70%
73%
72%
83%
86%
78%
**
**
78%
84%
cd
h
Purchasing goods/services/ tickets etc.
178
73
32
105
298
1171
112
130
**
**
50
1152
62%
57%
52%
55%
51%
68%
57%
62%
**
**
68%
67%
g
Banking
151
59
17
75
241
1064
100
102
**
**
37
1058
53%
46%
27%
40%
42%
61%
50%
49%
**
**
50%
62%
cd
c
c
g
hk
Using social networking sites (such as Facebook, LinkedIn or Bebo)
89
23
8
31
237
921
109
98
**
**
34
925
31%
18%
13%
16%
41%
53%
55%
47%
**
**
46%
54%
bcd
h
Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat
80
32
8
40
212
801
121
94
**
**
32
820
28%
25%
13%
21%
37%
46%
61%
45%
**
**
43%
48%
c
c
f
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
Finding/ downloading information for work/ business
100
29
10
39
144
730
104
64
**
**
24
766
35%
22%
16%
20%
25%
42%
52%
31%
**
**
33%
45%
bcd
f
hk
Watching video clips/ webcasts (e.g. YouTube or X Factor)
68
22
7
29
161
651
93
74
**
**
25
673
24%
17%
11%
15%
28%
38%
47%
35%
**
**
34%
39%
cd
f
To find information on health related issues e.g. NHS Direct/ NHS 24
91
35
16
51
163
617
87
86
**
**
36
616
32%
27%
26%
27%
28%
36%
44%
41%
**
**
48%
36%
f
l
Watching catch-up TV (such as BBC iPlayer, Sky Player, ITV Player)
69
32
15
47
145
623
67
73
**
**
20
621
24%
25%
24%
25%
25%
36%
34%
35%
**
**
27%
36%
Using local council/ Government sites, e.g. to find information, to complete processes such as tax returns, to contact local MP
93
39
13
53
137
619
75
72
**
**
27
618
32%
31%
22%
28%
24%
36%
38%
34%
**
**
37%
36%
c

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
Playing games online/ interactively
58
30
10
40
198
615
79
81
**
**
19
606
20%
23%
16%
21%
34%
36%
40%
39%
**
**
26%
35%
k
Downloading music files, movies or video
clips
52
12
8
20
127
572
92
71
**
**
20
594
18%
9%
13%
11%
22%
33%
46%
34%
**
**
27%
35%
bd
f
Finding/ downloading information for school/ college/ university/ homework
53
12
2
14
103
515
88
59
**
**
18
547
19%
9%
4%
7%
18%
30%
45%
28%
**
**
25%
32%
bcd
f
Watching live TV programmes
51
13
8
21
115
469
73
53
**
**
14
486
18%
10%
12%
11%
20%
27%
37%
25%
**
**
19%
28%
bd
f
Making voice calls using a VoIP service e.g. Skype
51
25
11
36
104
407
82
46
**
**
20
438
18%
20%
18%
19%
18%
24%
41%
22%
**
**
27%
26%
f

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
Uploading/ adding content to the internet e.g. photos, videos, blog posts
47
13
7
19
99
431
51
58
**
**
19
423
16%
10%
11%
10%
17%
25%
26%
28%
**
**
26%
25%
d
Listening to radio
49
11
7
18
74
345
38
43
**
**
17
342
17%
9%
11%
9%
13%
20%
19%
20%
**
**
23%
20%
bd
Using Twitter (browsing/ reading site)
23
3
1
4
66
333
41
35
**
**
12
339
8%
2%
2%
2%
11%
19%
21%
17%
**
**
17%
20%
bcd
Real time gambling/ trading/ auctions
33
7
4
11
57
310
23
28
**
**
10
307
11%
6%
6%
6%
10%
18%
11%
13%
**
**
14%
18%
d
g
Downloading films (Video on Demand) e.g. LoveFilm, Netflix
9
2
2
4
48
216
37
31
**
**
7
219
3%
1%
3%
2%
8%
12%
19%
15%
**
**
10%
13%
f
Using Twitter (account holder, posting on site)
10
2
*
2
46
207
30
23
**
**
6
209
3%
2%
*%
1%
8%
12%
15%
11%
**
**
8%
12%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
Streamed audio services (free)
12
1
*
2
35
169
39
26
**
**
9
182
4%
1%
1%
1%
6%
10%
19%
12%
**
**
13%
11%
d
f
Communicating via chat rooms e.g. virtual
assistance on a website, chatting on online dating sites
17
1
1
2
51
148
46
19
**
**
9
173
6%
*%
2%
1%
9%
9%
23%
9%
**
**
13%
10%
bd
f
Streamed audio services (subscription)
5
1
*
1
20
69
22
10
**
**
5
80
2%
*%
*%
*%
3%
4%
11%
5%
**
**
6%
5%
f
Other
8
2
4
6
17
29
2
7
**
**
2
23
3%
2%
7%
3%
3%
2%
1%
4%
**
**
3%
1%
l
USE SOCIAL NETWORKING SITES
93
24
8
33
249
966
113
101
**
**
34
972
33%
19%
13%
17%
43%
56%
57%
48%
**
**
46%
57%
bcd
h
TV/ VIDEO VIEWING
108
42
20
62
226
886
118
103
**
**
33
900
37%
33%
32%
32%
39%
51%
59%
49%
**
**
44%
52%
USE TWITTER
23
4
1
5
73
349
45
36
**
**
12
357
8%
3%
2%
3%
13%
20%
23%
17%
**
**
17%
21%
bcd

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
STREAMED AUDIO SERVICES
12
2
*
2
40
181
40
27
**
**
10
194
4%
2%
1%
1%
7%
10%
20%
13%
**
**
14%
11%
d
f
None of these
11
9
6
16
31
40
6
7
**
**
3
38
4%
7%
10%
8%
5%
2%
3%
4%
**
**
3%
2%
a
a
Don't know
5
*
1
2
5
9
-
2
**
**
-
7
2%
*%
2%
1%
1%
1%
-%
1%
**
**
-%
*%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
General surfing/ browsing the internet
233
98
46
144
448
1488
159
169
**
26
61
1476
66%
47%
23%
36%
49%
71%
72%
49%
**
38%
43%
75%
bcd
cd
c
hjk
Sending and receiving e-mail
236
96
43
139
420
1439
170
164
**
27
58
1441
67%
46%
22%
34%
46%
69%
77%
48%
**
39%
40%
73%
bcd
cd
c
f
hjk
Purchasing goods/services/ tickets etc.
178
73
32
105
298
1171
112
130
**
21
50
1152
50%
35%
16%
26%
33%
56%
51%
38%
**
31%
35%
58%
bcd
cd
c
hjk
Banking
151
59
17
75
241
1064
100
102
**
13
37
1058
43%
28%
8%
19%
27%
51%
46%
30%
**
19%
26%
54%
bcd
cd
c
j
hjk
Using social networking sites (such as Facebook, LinkedIn or Bebo)
89
23
8
31
237
921
109
98
**
10
34
925
25%
11%
4%
8%
26%
44%
49%
29%
**
15%
24%
47%
bcd
c
c
j
hjk
Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat
80
32
8
40
212
801
121
94
**
13
32
820
23%
15%
4%
10%
23%
38%
55%
27%
**
19%
22%
42%
bcd
cd
c
f
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Finding/ downloading information for work/ business
100
29
10
39
144
730
104
64
**
8
24
766
28%
14%
5%
10%
16%
35%
47%
19%
**
11%
17%
39%
bcd
c
c
f
hjk
Watching video clips/ webcasts (e.g. YouTube or X Factor)
68
22
7
29
161
651
93
74
**
10
25
673
19%
10%
4%
7%
18%
31%
42%
22%
**
14%
17%
34%
bcd
c
c
f
hjk
To find information on health related issues e.g. NHS Direct/ NHS 24
91
35
16
51
163
617
87
86
**
11
36
616
26%
16%
8%
13%
18%
30%
40%
25%
**
15%
25%
31%
bcd
c
f
hj
Watching catch-up TV (such as BBC iPlayer, Sky Player, ITV Player)
69
32
15
47
145
623
67
73
**
13
20
621
19%
15%
8%
12%
16%
30%
31%
21%
**
19%
14%
31%
cd
c
k
hjk
Using local council/ Government sites, e.g. to find information, to complete processes such as tax returns, to contact local MP
93
39
13
53
137
619
75
72
**
10
27
618
26%
19%
7%
13%
15%
30%
34%
21%
**
14%
19%
31%
bcd
cd
c
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Playing games online/ interactively
58
30
10
40
198
615
79
81
**
13
19
606
16%
14%
5%
10%
22%
29%
36%
24%
**
19%
14%
31%
cd
c
c
k
hjk
Downloading music files, movies or video
clips
52
12
8
20
127
572
92
71
**
11
20
594
15%
6%
4%
5%
14%
27%
42%
21%
**
15%
14%
30%
bcd
f
hjk
Finding/ downloading information for school/ college/ university/ homework
53
12
2
14
103
515
88
59
**
9
18
547
15%
6%
1%
3%
11%
25%
40%
17%
**
13%
13%
28%
bcd
c
c
f
hjk
Watching live TV programmes
51
13
8
21
115
469
73
53
**
8
14
486
14%
6%
4%
5%
13%
22%
33%
15%
**
11%
10%
25%
bcd
f
hjk
Making voice calls using a VoIP service e.g. Skype
51
25
11
36
104
407
82
46
**
4
20
438
14%
12%
6%
9%
11%
19%
37%
13%
**
6%
14%
22%
cd
c
f
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Uploading/ adding content to the internet e.g. photos, videos, blog posts
47
13
7
19
99
431
51
58
**
7
19
423
13%
6%
3%
5%
11%
21%
23%
17%
**
11%
14%
21%
bcd
hjk
Listening to radio
49
11
7
18
74
345
38
43
**
4
17
342
14%
5%
3%
4%
8%
17%
17%
12%
**
6%
12%
17%
bcd
hj
Using Twitter (browsing/ reading site)
23
3
1
4
66
333
41
35
**
2
12
339
6%
1%
1%
1%
7%
16%
19%
10%
**
2%
9%
17%
bcd
j
j
hjk
Real time gambling/ trading/ auctions
33
7
4
11
57
310
23
28
**
2
10
307
9%
3%
2%
3%
6%
15%
10%
8%
**
3%
7%
16%
bcd
hjk
Downloading films (Video on Demand) e.g. LoveFilm, Netflix
9
2
2
4
48
216
37
31
**
2
7
219
3%
1%
1%
1%
5%
10%
17%
9%
**
3%
5%
11%
d
f
j
jk
Using Twitter (account holder, posting on site)
10
2
*
2
46
207
30
23
**
2
6
209
3%
1%
*%
1%
5%
10%
14%
7%
**
3%
4%
11%
cd
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Streamed audio services (free)
12
1
*
2
35
169
39
26
**
3
9
182
3%
1%
*%
*%
4%
8%
18%
8%
**
5%
7%
9%
bcd
f
Communicating via chat rooms e.g. virtual
assistance on a website, chatting on online dating sites
17
1
1
2
51
148
46
19
**
*
9
173
5%
*%
1%
*%
6%
7%
21%
5%
**
*%
7%
9%
bcd
f
j
j
hj
Streamed audio services (subscription)
5
1
*
1
20
69
22
10
**
-
5
80
1%
*%
*%
*%
2%
3%
10%
3%
**
-%
3%
4%
d
f
Other
8
2
4
6
17
29
2
7
**
1
2
23
2%
1%
2%
2%
2%
1%
1%
2%
**
2%
1%
1%
USE SOCIAL NETWORKING SITES
93
24
8
33
249
966
113
101
**
10
34
972
26%
12%
4%
8%
27%
46%
51%
29%
**
15%
24%
49%
bcd
c
c
j
hjk
TV/ VIDEO VIEWING
108
42
20
62
226
886
118
103
**
16
33
900
30%
20%
10%
15%
25%
42%
54%
30%
**
23%
23%
46%
bcd
c
c
f
hjk
USE TWITTER
23
4
1
5
73
349
45
36
**
3
12
357
6%
2%
1%
1%
8%
17%
21%
10%
**
4%
9%
18%
bcd
j
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
STREAMED AUDIO SERVICES
12
2
*
2
40
181
40
27
**
3
10
194
3%
1%
*%
1%
4%
9%
18%
8%
**
5%
7%
10%
cd
f
None of these
11
9
6
16
31
40
6
7
**
3
3
38
3%
4%
3%
4%
3%
2%
3%
2%
**
4%
2%
2%
Don't know
5
*
1
2
5
9
-
2
**
1
-
7
1%
*%
1%
*%
1%
*%
-%
1%
**
1%
-%
*%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
General surfing/ browsing the internet
195
77
35
112
380
1288
141
141
**
**
51
1285
68%
60%
57%
59%
66%
74%
71%
67%
**
**
69%
75%
cd
h
Sending and receiving e-mail
201
77
34
111
341
1220
153
134
**
**
46
1232
70%
60%
55%
58%
59%
71%
77%
64%
**
**
62%
72%
bcd
h
Banking
114
46
13
59
185
834
80
82
**
**
29
830
40%
36%
22%
31%
32%
48%
40%
39%
**
**
40%
48%
cd
c
h
Using social networking sites (such as Facebook, LinkedIn or Bebo)
66
18
5
23
202
752
90
83
**
**
29
750
23%
14%
7%
12%
35%
44%
45%
40%
**
**
39%
44%
bcd
Purchasing goods/ services/ tickets etc.
86
35
11
47
151
667
61
81
**
**
32
646
30%
27%
19%
25%
26%
39%
31%
38%
**
**
44%
38%
c
Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat
57
18
5
23
147
596
89
71
**
**
23
602
20%
14%
8%
12%
25%
34%
45%
34%
**
**
31%
35%
cd
f
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
Finding/ downloading information for work/ business
67
15
5
19
90
501
81
43
**
**
15
535
23%
11%
8%
10%
16%
29%
41%
21%
**
**
20%
31%
bcd
f
hk
Watching video clips/ webcasts (e.g. YouTube or X Factor)
36
12
4
16
115
426
72
49
**
**
12
450
13%
10%
6%
8%
20%
25%
36%
23%
**
**
16%
26%
f
k
Playing games online/ interactively
33
24
7
31
144
410
51
58
**
**
12
394
11%
19%
11%
16%
25%
24%
26%
28%
**
**
17%
23%
a
Watching catch-up TV (such as BBC iPlayer, Sky Player, ITV Player)
26
14
7
21
77
352
35
45
**
**
8
342
9%
11%
11%
11%
13%
20%
17%
21%
**
**
11%
20%
k
k
Finding/ downloading information for school/ college/ university/ homework
31
5
*
5
62
321
60
33
**
**
10
351
11%
4%
1%
3%
11%
19%
30%
16%
**
**
14%
20%
bcd
f

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
Downloading music files, movies or video clips
20
3
3
6
75
301
48
40
**
**
10
310
7%
3%
5%
3%
13%
17%
24%
19%
**
**
13%
18%
b
f
Watching live TV programmes
24
6
3
9
73
254
47
35
**
**
5
261
8%
5%
5%
5%
13%
15%
24%
16%
**
**
7%
15%
f
k
Using local council/ Government sites, e.g. to find information, to complete processes such as tax returns, to contact local MP
37
14
4
18
55
262
29
32
**
**
11
260
13%
11%
7%
10%
9%
15%
15%
15%
**
**
15%
15%
Making voice calls using a VoIP service e.g. Skype
23
14
3
16
65
234
61
25
**
**
11
264
8%
11%
4%
8%
11%
14%
30%
12%
**
**
15%
15%
f
Uploading/ adding content to the internet e.g. photos, videos, blog posts
20
7
3
10
67
260
32
34
**
**
11
254
7%
5%
5%
5%
12%
15%
16%
16%
**
**
15%
15%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
To find information on health related issues e.g. NHS Direct/ NHS 24
30
7
6
13
65
240
39
40
**
**
16
238
10%
6%
10%
7%
11%
14%
20%
19%
**
**
22%
14%
l
l
Using Twitter (browsing/ reading site)
11
1
1
2
43
220
29
21
**
**
5
228
4%
1%
2%
1%
7%
13%
15%
10%
**
**
7%
13%
Listening to radio
23
8
4
12
45
188
22
26
**
**
10
185
8%
6%
6%
6%
8%
11%
11%
13%
**
**
13%
11%
Real time gambling/ trading/ auctions
12
5
1
6
33
169
4
14
**
**
4
160
4%
4%
2%
3%
6%
10%
2%
7%
**
**
5%
9%
g
Using Twitter (account holder, posting on site)
7
1
*
1
36
159
19
16
**
**
3
159
2%
1%
*%
1%
6%
9%
10%
8%
**
**
4%
9%
Downloading films (Video on Demand) e.g. LoveFilm, Netflix
4
2
*
2
26
120
24
21
**
**
1
122
1%
1%
*%
1%
4%
7%
12%
10%
**
**
2%
7%
f
k
k
Streamed audio services (free)
6
*
*
1
18
92
21
19
**
**
5
93
2%
*%
*%
*%
3%
5%
11%
9%
**
**
7%
5%
f
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
346
193
121
314
803
2061
183
288
33
54
105
1962
Effective Weighted Sample
285
155
99
249
654
1683
141
227
23
44
82
1627
Total
287
128
62
190
580
1730
199
210
24
35
74
1715
Communicating via chat rooms e.g. virtual assistance on a website, chatting on online dating sites
10
-
1
1
30
73
27
8
**
**
3
89
3%
-%
1%
*%
5%
4%
13%
4%
**
**
4%
5%
bd
f
Streamed audio services (subscription)
3
1
*
1
11
43
13
6
**
**
2
48
1%
*%
*%
*%
2%
2%
7%
3%
**
**
3%
3%
f
Other
7
1
2
3
12
21
1
6
**
**
2
15
2%
1%
2%
1%
2%
1%
*%
3%
**
**
3%
1%
l
USE SOCIAL NETWORKING SITES
66
19
5
24
210
789
92
85
**
**
29
789
23%
14%
9%
13%
36%
46%
46%
41%
**
**
40%
46%
bcd
TV/ VIDEO VIEWING
51
19
10
29
137
537
77
65
**
**
18
547
18%
15%
16%
15%
24%
31%
39%
31%
**
**
24%
32%
USE TWITTER
11
2
1
3
50
238
31
23
**
**
5
246
4%
1%
2%
1%
9%
14%
15%
11%
**
**
7%
14%
STREAMED AUDIO SERVICES
6
1
*
1
21
102
22
19
**
**
6
103
2%
1%
*%
1%
4%
6%
11%
9%
**
**
8%
6%
f

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 346                                       | 193       | 121   | 314          |
| Effective Weighted Sample                 |           |       |              |
| 285                                       | 155       | 99    | 249          |
| Total                                     | 287       | 128   | 62           |
| None of these                             | 16        | 14    | 12           |
| 6%                                        | 11%       | 19%   | 13%          |
| a                                         | a         | l     | l            |
| Don't know                                |           |       |              |
| 5                                         | *         | 1     | 2            |
| 2%                                        | *%        | 2%    | 1%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
General surfing/ browsing the internet
195
77
35
112
380
1288
141
141
**
21
51
1285
55%
36%
18%
28%
42%
62%
64%
41%
**
30%
36%
65%
bcd
cd
c
j
hjk
Sending and receiving e-mail
201
77
34
111
341
1220
153
134
**
19
46
1232
57%
37%
17%
27%
38%
58%
69%
39%
**
27%
32%
62%
bcd
cd
c
f
j
hjk
Banking
114
46
13
59
185
834
80
82
**
8
29
830
32%
22%
7%
15%
20%
40%
37%
24%
**
12%
21%
42%
bcd
cd
c
j
hjk
Using social networking sites (such as Facebook, LinkedIn or Bebo)
66
18
5
23
202
752
90
83
**
8
29
750
19%
9%
2%
6%
22%
36%
41%
24%
**
11%
20%
38%
bcd
c
c
j
hjk
Purchasing goods/ services/ tickets etc.
86
35
11
47
151
667
61
81
**
12
32
646
24%
17%
6%
12%
17%
32%
28%
24%
**
17%
23%
33%
bcd
cd
c
hjk
Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat
57
18
5
23
147
596
89
71
**
9
23
602
16%
9%
2%
6%
16%
29%
40%
21%
**
13%
16%
31%
bcd
c
c
f
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Finding/ downloading information for work/ business
67
15
5
19
90
501
81
43
**
5
15
535
19%
7%
2%
5%
10%
24%
37%
13%
**
7%
10%
27%
bcd
c
f
hjk
Watching video clips/ webcasts (e.g. YouTube or X Factor)
36
12
4
16
115
426
72
49
**
4
12
450
10%
6%
2%
4%
13%
20%
32%
14%
**
6%
8%
23%
cd
c
f
jk
hjk
Playing games online/ interactively
33
24
7
31
144
410
51
58
**
8
12
394
9%
12%
4%
8%
16%
20%
23%
17%
**
12%
9%
20%
c
c
c
k
k
Watching catch-up TV (such as BBC iPlayer, Sky Player, ITV Player)
26
14
7
21
77
352
35
45
**
6
8
342
7%
7%
4%
5%
8%
17%
16%
13%
**
9%
6%
17%
c
k
hjk
Finding/ downloading information for school/ college/ university/ homework
31
5
*
5
62
321
60
33
**
4
10
351
9%
2%
*%
1%
7%
15%
27%
10%
**
5%
7%
18%
bcd
c
f
hjk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Downloading music files, movies or video clips
20
3
3
6
75
301
48
40
**
4
10
310
6%
2%
2%
2%
8%
14%
22%
12%
**
5%
7%
16%
bcd
f
hjk
Watching live TV programmes
24
6
3
9
73
254
47
35
**
4
5
261
7%
3%
2%
2%
8%
12%
22%
10%
**
6%
4%
13%
bcd
f
k
jk
Using local council/ Government sites, e.g. to find information, to complete processes such as tax returns, to contact local MP
37
14
4
18
55
262
29
32
**
4
11
260
11%
7%
2%
5%
6%
13%
13%
9%
**
6%
8%
13%
cd
c
hk
Making voice calls using a VoIP service e.g. Skype
23
14
3
16
65
234
61
25
**
2
11
264
6%
6%
1%
4%
7%
11%
27%
7%
**
3%
8%
13%
c
c
c
f
hjk
Uploading/ adding content to the internet e.g. photos, videos, blog posts
20
7
3
10
67
260
32
34
**
2
11
254
6%
3%
2%
3%
7%
12%
15%
10%
**
3%
8%
13%
cd
j
jk
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
To find information on health related issues e.g. NHS Direct/ NHS 24
30
7
6
13
65
240
39
40
**
2
16
238
8%
3%
3%
3%
7%
11%
18%
12%
**
3%
12%
12%
bcd
f
j
j
j
Using Twitter (browsing/ reading site)
11
1
1
2
43
220
29
21
**
1
5
228
3%
1%
1%
1%
5%
11%
13%
6%
**
2%
4%
12%
bcd
hjk
Listening to radio
23
8
4
12
45
188
22
26
**
3
10
185
7%
4%
2%
3%
5%
9%
10%
8%
**
5%
7%
9%
cd
Real time gambling/ trading/ auctions
12
5
1
6
33
169
4
14
**
1
4
160
3%
2%
1%
1%
4%
8%
2%
4%
**
2%
3%
8%
cd
g
hjk
Using Twitter (account holder, posting on site)
7
1
*
1
36
159
19
16
**
1
3
159
2%
*%
*%
*%
4%
8%
9%
5%
**
1%
2%
8%
cd
hjk
Downloading films (Video on Demand) e.g. LoveFilm, Netflix
4
2
*
2
26
120
24
21
**
*
1
122
1%
1%
*%
*%
3%
6%
11%
6%
**
*%
1%
6%
f
jk
jk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE16 (QE5B) SHOWCARD And, which, if any, of these activities have you used the internet for in the LAST WEEK? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Streamed audio services (free)
6
*
*
1
18
92
21
19
**
2
5
93
2%
*%
*%
*%
2%
4%
10%
5%
**
3%
4%
5%
cd
f
Communicating via chat rooms e.g. virtual
assistance on a website, chatting on online dating sites
10
-
1
1
30
73
27
8
**
*
3
89
3%
-%
*%
*%
3%
3%
12%
2%
**
*%
2%
4%
bcd
f
Streamed audio services (subscription)
3
1
*
1
11
43
13
6
**
-
2
48
1%
*%
*%
*%
1%
2%
6%
2%
**
-%
2%
2%
f
Other
7
1
2
3
12
21
1
6
**
1
2
15
2%
*%
1%
1%
1%
1%
*%
2%
**
2%
1%
1%
l
USE SOCIAL NETWORKING SITES
66
19
5
24
210
789
92
85
**
8
29
789
19%
9%
3%
6%
23%
38%
42%
25%
**
11%
21%
40%
bcd
c
c
j
hjk
TV/ VIDEO VIEWING
51
19
10
29
137
537
77
65
**
11
18
547
14%
9%
5%
7%
15%
26%
35%
19%
**
16%
13%
28%
cd
f
hjk
USE TWITTER
11
2
1
3
50
238
31
23
**
2
5
246
3%
1%
1%
1%
6%
11%
14%
7%
**
3%
4%
12%
bcd
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE16 (QE5B) SHOWCARD And, which, if any, of these activities have you used the internet for in the LAST WEEK? (MULTI CODE)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| STREAMED AUDIO SERVICES   | 6         | 1     | *            |
| 2%                        | 1%        | *%    | *%           |
| cd                        | f         |       |              |
| None of these             |           |       |              |
| 16                        | 14        | 12    | 25           |
| 5%                        | 6%        | 6%    | 6%           |
| Don't know                | 5         | *     | 1            |
| 1%                        | *%        | 1%    | *%           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe17 (Qe24). Showcard How Likely Are You To Get Internet Access At Home In The Next 12 Months? (Single Code)

Base : Those without internet access at home

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | b     | c            |
| Unweighted total          |           |       |              |
| 87                        | 117       | 254   | 371          |
| Effective Weighted Sample |           |       |              |
| 70                        | 90        | 205   | 290          |
| Total                     | 67        | 73    | 128          |
| Certain to                | **        | *     | *            |
| **                        | 1%        | *%    | *%           |
| Very likely               | **        | 1     | 1            |
| **                        | 1%        | 1%    | 1%           |
| Likely                    | **        | 2     | 2            |
| **                        | 3%        | 2%    | 2%           |
| hk                        |           |       |              |
| TOTAL LIKELY              | **        | 3     | 3            |
| **                        | 4%        | 3%    | 3%           |
| hk                        |           |       |              |
| Unlikely                  | **        | 10    | 5            |
| **                        | 14%       | 4%    | 8%           |
| c                         |           |       |              |
| Very unlikely             | **        | 14    | 18           |
| **                        | 20%       | 14%   | 16%          |
| Certain not to            | **        | 38    | 84           |
| **                        | 52%       | 66%   | 61%          |
| b                         | l         | l     |              |
| TOTAL UNLIKELY            | **        | 62    | 107          |
| **                        | 86%       | 84%   | 85%          |
| l                         | l         |       |              |
| Don't know                | **        | 7     | 17           |
| **                        | 10%       | 13%   | 12%          |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | ~a        | b     | c            |
| Unweighted total                          |           |       |              |
| 63                                        | 101       | 217   | 318          |
| Effective Weighted Sample                 |           |       |              |
| 49                                        | 77        | 175   | 248          |
| Total                                     | 48        | 62    | 107          |
| No need                                   | **        | 39    | 73           |
| **                                        | 63%       | 68%   | 66%          |
| Don't want a computer                     | **        | 28    | 31           |
| **                                        | 45%       | 29%   | 35%          |
| c                                         |           |       |              |
| Too old to use the internet               | **        | 15    | 41           |
| **                                        | 25%       | 38%   | 33%          |
| b                                         | l         |       |              |
| Too expensive to set up                   | **        | 10    | 8            |
| **                                        | 16%       | 7%    | 11%          |
| c                                         | h         |       |              |
| Don't know how you use computers          |           |       |              |
| **                                        | 8         | 25    | 34           |
| **                                        | 13%       | 24%   | 20%          |
| l                                         |           |       |              |
| Computer is too expensive to buy          | **        | 4     | 8            |
| **                                        | 7%        | 8%    | 7%           |
| Don't have a phone line                   | **        | 3     | 4            |
| **                                        | 4%        | 4%    | 4%           |
| Charges are too expensive                 | **        | 2     | 3            |
| **                                        | 4%        | 3%    | 3%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| AGE                                         | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------------------------|-----------|-------|--------------|
| 65+                                         | HEAR-     | MOBI- |              |
| 55-64                                       | 65-74     | 75+   | 65+          |
| Significance Level: 95%                     | ~a        | b     | c            |
| Unweighted total                            |           |       |              |
| 63                                          | 101       | 217   | 318          |
| Effective Weighted Sample                   |           |       |              |
| 49                                          | 77        | 175   | 248          |
| Total                                       | 48        | 62    | 107          |
| Friends/ family member checks things on the |           |       |              |
| internet for me                             | **        | 7     | 6            |
| **                                          | 12%       | 6%    | 8%           |
| Satisfied with using the internet elsewhere | **        | *     | 1            |
| **                                          | 1%        | 1%    | 1%           |
| h                                           |           |       |              |
| Concerned about security/ fraud             | **        | 2     | 1            |
| **                                          | 4%        | 1%    | 2%           |
| Worries/ concerns about privacy issues      | **        | 2     | 1            |
| **                                          | 3%        | 1%    | 2%           |
| Satisfied with using the internet at work   |           |       |              |
| **                                          | -         | -     | -            |
| **                                          | -%        | -%    | -%           |
| Other                                       | **        | 1     | 4            |
| **                                          | 1%        | 4%    | 3%           |
| l                                           |           |       |              |
| ANY INVOLUNTARY REASONS                     | **        | 31    | 64           |
| **                                          | 50%       | 60%   | 56%          |
| ANY VOLUNTARY REASONS                       | **        | 55    | 89           |
| **                                          | 88%       | 83%   | 84%          |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | b     | c            |
| Unweighted total          |           |       |              |
| 63                        | 101       | 217   | 318          |
| Effective Weighted Sample |           |       |              |
| 49                        | 77        | 175   | 248          |
| Total                     | 48        | 62    | 107          |
| ONLY VOLUNTARY REASONS    | **        | 31    | 42           |
| **                        | 50%       | 39%   | 43%          |
| Don't know                | **        | -     | 1            |
| **                        | -%        | 1%    | *%           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| AGE                                         | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------------------------|-----------|-------|--------------|
| 65+                                         | HEAR-     | MOBI- |              |
| 55-64                                       | 65-74     | 75+   | 65+          |
| Significance Level: 95%                     | ~a        | b     | c            |
| Unweighted total                            |           |       |              |
| 63                                          | 101       | 217   | 318          |
| Effective Weighted Sample                   |           |       |              |
| 49                                          | 77        | 175   | 248          |
| Total                                       | 48        | 62    | 107          |
| No need                                     | **        | 25    | 47           |
| **                                          | 40%       | 44%   | 43%          |
| Don't want a computer                       | **        | 18    | 13           |
| **                                          | 29%       | 12%   | 18%          |
| cd                                          |           |       |              |
| Too old to use the internet                 | **        | 8     | 26           |
| **                                          | 12%       | 24%   | 20%          |
| b                                           | l         |       |              |
| Too expensive to set up                     | **        | 3     | 1            |
| **                                          | 6%        | 1%    | 3%           |
| c                                           | h         |       |              |
| Don't know how you use computers            |           |       |              |
| **                                          | 5         | 8     | 13           |
| **                                          | 8%        | 8%    | 8%           |
| Computer is too expensive to buy            | **        | 1     | 3            |
| **                                          | 1%        | 3%    | 2%           |
| Satisfied with using the internet elsewhere | **        | -     | 1            |
| **                                          | -%        | 1%    | 1%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l   |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| AGE                                        | AGE/SEG   | MEG   | DISABILITY   |
|--------------------------------------------|-----------|-------|--------------|
| 65+                                        | HEAR-     | MOBI- |              |
| 55-64                                      | 65-74     | 75+   | 65+          |
| Significance Level: 95%                    | ~a        | b     | c            |
| Unweighted total                           |           |       |              |
| 63                                         | 101       | 217   | 318          |
| Effective Weighted Sample                  |           |       |              |
| 49                                         | 77        | 175   | 248          |
| Total                                      | 48        | 62    | 107          |
| Friends/family member checks things on the |           |       |              |
| internet for me                            | **        | 1     | 3            |
| **                                         | 1%        | 3%    | 2%           |
| Charges are too expensive                  | **        | *     | 2            |
| **                                         | 1%        | 1%    | 1%           |
| Don't have a phone line                    | **        | 1     | -            |
| **                                         | 2%        | -%    | 1%           |
| Other                                      | **        | 1     | 3            |
| **                                         | 1%        | 3%    | 2%           |
| ANY INVOLUNTARY REASONS                    | **        | 18    | 40           |
| **                                         | 29%       | 37%   | 34%          |
| ANY VOLUNTARY REASONS                      |           |       |              |
| **                                         | 44        | 64    | 107          |
| **                                         | 70%       | 59%   | 63%          |
| Don't know                                 | **        | -     | 1            |
| **                                         | -%        | 1%    | *%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l  |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE19 (QE22). SHOWCARD Thinking about personal computers or desktop PCs or laptops, do you ever have/ think you might have difficulties doing any of the following? (MULTICODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Using the mouse
9
10
19
29
38
53
6
33
**
11
17
28
2%
5%
10%
7%
4%
3%
3%
10%
**
15%
12%
1%
ab
a
l
l
l
Using the keyboard
8
10
19
29
40
48
5
30
**
11
17
24
2%
5%
10%
7%
4%
2%
2%
9%
**
16%
12%
1%
ab
a
l
hl
l
Seeing the monitor display
3
5
15
20
27
28
1
23
**
9
10
6
1%
2%
8%
5%
3%
1%
*%
7%
**
14%
7%
*%
ab
a
l
hl
l
Seeing the letters and symbols on the keyboard
3
6
13
19
23
23
1
19
**
11
10
6
1%
3%
7%
5%
3%
1%
*%
5%
**
15%
7%
*%
ab
a
l
hkl
l
Any other difficulties
8
3
3
7
12
25
3
6
**
2
4
20
2%
2%
2%
2%
1%
1%
1%
2%
**
2%
3%
1%
l
No, none
311
159
118
277
730
1874
206
255
**
45
99
1829
88%
75%
60%
68%
80%
90%
94%
74%
**
65%
69%
93%
bcd
cd
c
hjk
Don't know
20
33
48
81
109
112
4
38
**
10
19
79
6%
16%
24%
20%
12%
5%
2%
11%
**
15%
13%
4%
a
ab
a
g
l
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe20 (Qe41). Showcard Thinking About Tablet Computers, Do You Ever Have/ Think You Might Have Difficulties Doing Any Of The Following? (Multicode)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Using touch to open, close or move within the screen
5
14
18
32
46
71
3
35
**
12
18
42
1%
7%
9%
8%
5%
3%
1%
10%
**
18%
12%
2%
a
a
a
l
hl
l
Using the letters displayed on the on-screen keyboard
8
9
15
24
32
37
1
24
**
10
15
14
2%
4%
8%
6%
3%
2%
1%
7%
**
14%
11%
1%
a
a
l
hl
l
Seeing the screen display
1
6
13
20
24
29
1
24
**
9
11
6
*%
3%
7%
5%
3%
1%
1%
7%
**
13%
8%
*%
a
a
a
l
l
l
Seeing the letters and symbols on the onscreen keyboard
1
5
11
16
18
19
-
17
**
9
9
4
*%
2%
6%
4%
2%
1%
-%
5%
**
13%
6%
*%
a
a
a
l
hl
l
Any other difficulties
1
3
4
7
8
14
3
4
**
-
2
12
*%
1%
2%
2%
1%
1%
2%
1%
**
-%
2%
1%
a
a
No, none
295
140
100
241
663
1755
203
227
**
38
87
1734
84%
67%
51%
59%
73%
84%
92%
66%
**
54%
61%
88%
bcd
cd
c
f
j
hjk
Don't know
46
51
67
118
179
229
10
68
**
17
32
174
13%
24%
34%
29%
20%
11%
5%
20%
**
24%
22%
9%
a
ab
a
g
l
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe21 (Qe29). Explain That Phone Calls Can Be Made Using The Internet Using Services Such As Skype. Before Now, Were You Aware That You Could Make Voice Calls Using The Internet? (Single Code)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Yes                       | 280       | 135   | 83           |
| 79%                       | 64%       | 43%   | 54%          |
| bcd                       | cd        | c     | f            |
| No                        |           |       |              |
| 67                        | 69        | 106   | 175          |
| 19%                       | 33%       | 54%   | 43%          |
| a                         | abd       | ab    | g            |
| Don't know                | 7         | 7     | 6            |
| 2%                        | 3%        | 3%    | 3%           |
| l                         | l         | l     |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE22 (QE30). Have you or anyone in your household ever used one of these services to make voice calls using the internet at home? (SINGLE CODE)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Yes & currently using     | 83        | 43    | 16           |
| 24%                       | 20%       | 8%    | 14%          |
| cd                        | cd        | c     | f            |
| Yes but stopped using     |           |       |              |
| 28                        | 9         | 7     | 16           |
| 8%                        | 4%        | 4%    | 4%           |
| bcd                       |           |       |              |
| TOTAL YES                 | 112       | 51    | 23           |
| 32%                       | 24%       | 12%   | 18%          |
| cd                        | cd        | c     | f            |
| No never used             | 233       | 155   | 166          |
| 66%                       | 74%       | 85%   | 79%          |
| a                         | abd       | a     | g            |
| Don't know                | 9         | 4     | 6            |
| 2%                        | 2%        | 3%    | 2%           |
| l                         |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe23 (Qe31). Showcard Which Supplier Does/ Did Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
~b
~c
d
e
f
g
h
~i
~j
~k
l
Unweighted total
134
83
42
125
298
915
120
122
15
23
52
916
Effective Weighted Sample
111
69
34
103
241
749
91
98
11
20
42
760
Total
112
51
23
74
213
792
137
97
12
17
41
825
Skype
96
**
**
66
188
700
129
81
**
**
**
739
86%
**
**
89%
88%
88%
94%
84%
**
**
**
90%
FaceTime
7
**
**
*
9
35
1
2
**
**
**
34
6%
**
**
1%
4%
4%
*%
2%
**
**
**
4%
d
Viber
2
**
**
-
5
12
12
1
**
**
**
24
2%
**
**
-%
2%
2%
9%
1%
**
**
**
3%
f
MSN Messenger
2
**
**
1
8
16
4
1
**
**
**
18
2%
**
**
1%
4%
2%
3%
1%
**
**
**
2%
BT Broadband voice/Home Hub
1
**
**
2
3
13
2
3
**
**
**
12
1%
**
**
2%
1%
2%
1%
3%
**
**
**
2%
Yahoo Messenger
1
**
**
-
5
3
13
1
**
**
**
13
1%
**
**
-%
2%
*%
10%
1%
**
**
**
2%
f
Vonage
-
**
**
1
1
11
3
1
**
**
**
13
-%
**
**
2%
1%
1%
2%
1%
**
**
**
2%
Orange broadband/ Wanadoo/ Livebox
1
**
**
-
-
5
-
1
**
**
**
4
1%
**
**
-%
-%
1%
-%
1%
**
**
**
1%
Plusnet (Plustalk)
1
**
**
*
2
5
-
*
**
**
**
5
1%
**
**
*%
1%
1%
-%
*%
**
**
**
1%
Other
4
**
**
1
4
22
2
6
**
**
**
18
3%
**
**
1%
2%
3%
2%
7%
**
**
**
2%
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe23 (Qe31). Showcard Which Supplier Does/ Did Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 134                       | 83        | 42    | 125          |
| Effective Weighted Sample |           |       |              |
| 111                       | 69        | 34    | 103          |
| Total                     | 112       | 51    | 23           |
| Don't know                | 6         | **    | **           |
| 5%                        | **        | **    | 5%           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe24 (Qe33). Showcard Which Device Or Devices Does Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
~b
~c
d
e
f
g
h
~i
~j
~k
l
Unweighted total
134
83
42
125
298
915
120
122
15
23
52
916
Effective Weighted Sample
111
69
34
103
241
749
91
98
11
20
42
760
Total
112
51
23
74
213
792
137
97
12
17
41
825
Laptop
69
**
**
47
135
504
107
65
**
**
**
540
62%
**
**
63%
63%
64%
78%
67%
**
**
**
65%
f
Desktop PC
52
**
**
26
68
215
33
33
**
**
**
214
46%
**
**
34%
32%
27%
24%
34%
**
**
**
26%
Tablet computer (e.g. iPad)
11
**
**
11
36
145
33
15
**
**
**
156
10%
**
**
15%
17%
18%
24%
16%
**
**
**
19%
Smartphone
7
**
**
-
27
130
36
15
**
**
**
145
6%
**
**
-%
13%
16%
26%
15%
**
**
**
18%
d
f
Netbook
1
**
**
1
5
18
4
3
**
**
**
20
1%
**
**
1%
2%
2%
3%
3%
**
**
**
2%
Other
2
**
**
4
4
10
-
4
**
**
**
5
1%
**
**
5%
2%
1%
-%
4%
**
**
**
1%
l
Don't know
1
**
**
*
*
12
-
*
**
**
**
11
1%
**
**
*%
*%
1%
-%
*%
**
**
**
1%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe25 (Qe34). Do You Pay For Any Elements Of Your Service To Make Calls Using The Internet? Perhaps Calls Made To Landline Or Mobile Phones, Or Any Equipment Or Software You Needed To Purchase Solely To Be Able To Make Calls Using The Internet. (Single Code)

Base : Those who have ever used internet voice services at home

| AGE                             | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------------|-----------|-------|--------------|
| 65+                             | HEAR-     | MOBI- |              |
| 55-64                           | 65-74     | 75+   | 65+          |
| Significance Level: 95%         | a         | ~b    | ~c           |
| Unweighted total                | 134       | 83    | 42           |
| Effective Weighted Sample       | 111       | 69    | 34           |
| Total                           | 112       | 51    | 23           |
| Yes, pay for any elements       | 11        | **    | **           |
| 10%                             | **        | **    | 3%           |
| d                               |           |       |              |
| No, do not pay for any elements | 91        | **    | **           |
| 82%                             | **        | **    | 89%          |
| Don't know                      |           |       |              |
| 9                               | **        | **    | 6            |
| 8%                              | **        | **    | 8%           |
| g                               |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary - Access To/ Use Of Internet Across Any Connection/ Any Device/ Any Location

Base : All respondents

| AGE                                | AGE/SEG   | MEG   | DISABILITY   |
|------------------------------------|-----------|-------|--------------|
| 65+                                | HEAR-     | MOBI- |              |
| 55-64                              | 65-74     | 75+   | 65+          |
| Significance Level: 95%            | a         | b     | c            |
| Unweighted total                   |           |       |              |
| 438                                | 323       | 383   | 706          |
| Effective Weighted Sample          |           |       |              |
| 358                                | 255       | 308   | 553          |
| Total                              | 353       | 211   | 195          |
| ACCESS TO INTERNET - ANY           |           |       |              |
| CONNECTION/ ANY DEVICE/ ANY        |           |       |              |
| LOCATION                           | 296       | 139   | 69           |
| 84%                                | 66%       | 35%   | 51%          |
| bcd                                | cd        | c     | f            |
| USE INTERNET - ANY CONNECTION/ ANY |           |       |              |
| DEVICE/ ANY LOCATION               | 288       | 128   | 62           |
| 82%                                | 61%       | 32%   | 47%          |
| bcd                                | cd        | c     | f            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary - Access To Internet

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
ACCESS TO INTERNET AT HOME
285
138
66
204
569
1700
199
215
**
37
76
1682
81%
65%
34%
50%
63%
81%
90%
63%
**
54%
53%
85%
bcd
cd
c
f
k
hjk
ACCESS TO INTERNET AT HOME OR
USES A MOBILE PHONE/ DEVICE TO CONNECT TO INTERNET
286
138
66
204
593
1737
201
218
**
38
77
1719
81%
65%
34%
50%
65%
83%
91%
64%
**
55%
54%
87%
bcd
cd
c
f
k
hjk
MOBILE INTERNET (MOBILE BROADBAND OR VIA MOBILE PHONE)
127
32
8
40
307
1173
148
109
**
10
33
1206
36%
15%
4%
10%
34%
56%
67%
32%
**
15%
23%
61%
bcd
cd
c
f
jk
hjk
MOBILE PHONE ACCESS ONLY
5
1
*
2
60
108
8
14
**
1
4
102
1%
1%
*%
*%
7%
5%
3%
4%
**
1%
3%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb1. Showcard Do You Or Does Anyone In Your Household Have An E-Reader, Or Digital Book Reader In Your Home At The Moment? (Single Code)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Yes                       | 94        | 34    | 15           |
| 27%                       | 16%       | 8%    | 12%          |
| bcd                       | c         | c     | g            |
| No                        |           |       |              |
| 256                       | 177       | 180   | 357          |
| 72%                       | 84%       | 92%   | 88%          |
| a                         | ab        | a     | f            |
| Don't know                | 3         | -     | *            |
| 1%                        | -%        | *%    | *%           |
| f                         |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb2. Showcard And Do You Personally Use This E-Reader, Or Digital Book Reader? (Single Code)

Base : Those who have access to an e-reader/ digital book reader at home
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
~b
~c
~d
e
f
~g
~h
~i
~j
~k
l
Unweighted total
117
50
28
78
156
557
26
70
8
17
31
515
Effective Weighted Sample
97
41
22
63
127
455
20
58
5
13
26
426
Total
94
34
15
49
109
471
28
48
4
11
19
449
Yes
71
**
**
**
76
324
**
**
**
**
**
312
76%
**
**
**
70%
69%
**
**
**
**
**
69%
No
23
**
**
**
33
146
**
**
**
**
**
136
24%
**
**
**
30%
31%
**
**
**
**
**
30%
Don't know
-
**
**
**
-
1
**
**
**
**
**
1
-%
**
**
**
-%
*%
**
**
**
**
**
*%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Cable TV (through Virgin Media - previously NTL and Telewest)
65
40
13
53
132
343
39
46
**
9
23
335
18%
19%
7%
13%
15%
16%
18%
13%
**
13%
16%
17%
cd
cd
c
Satellite TV (Sky)
121
55
43
98
267
782
97
109
**
19
40
778
34%
26%
22%
24%
29%
37%
44%
32%
**
27%
28%
39%
bcd
hjk
Satellite (Freesat)
18
9
7
16
31
91
2
17
**
3
6
76
5%
4%
4%
4%
3%
4%
1%
5%
**
5%
4%
4%
g
Satellite TV (Other)
1
-
*
*
3
6
1
-
**
-
-
7
*%
-%
*%
*%
*%
*%
*%
-%
**
-%
-%
*%
Freeview (through a set-top box or digital television set) with ONLY free channels
171
113
131
244
499
977
75
189
**
41
83
876
48%
54%
67%
60%
55%
47%
34%
55%
**
59%
58%
44%
abd
a
g
l
l
l
Freeview (through a set-top box or digital television set) with free channels PLUS topup channels such as ESPN, TV favourites, Picturebox films)
19
12
13
25
54
99
8
17
**
4
6
90
5%
6%
7%
6%
6%
5%
4%
5%
**
6%
4%
5%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
TV via a broadband DSL line (e.g. BT Vision, Tiscali)
7
2
2
4
18
59
4
10
**
2
4
53
2%
1%
1%
1%
2%
3%
2%
3%
**
3%
3%
3%
YouView (through a set-top box connected to
your aerial and broadband)
1
1
-
1
3
11
-
2
**
-
-
9
*%
*%
-%
*%
*%
1%
-%
1%
**
-%
-%
*%
No TV in household
6
2
2
4
12
31
25
6
**
-
2
43
2%
1%
1%
1%
1%
2%
11%
2%
**
-%
2%
2%
f
Don't know
-
-
3
3
3
3
-
*
**
-
*
3
-%
-%
1%
1%
*%
*%
-%
*%
**
-%
*%
*%
a
MAIN TV PLATFORM DIGITAL TOTAL
348
209
191
399
893
2053
195
337
**
69
140
1926
98%
99%
98%
98%
98%
98%
89%
98%
**
100%
98%
98%
g
FREEVIEW TOTAL
148
109
129
238
465
820
57
164
**
38
71
723
42%
52%
66%
59%
51%
39%
26%
48%
**
55%
50%
37%
a
abd
a
g
l
l
l
FREEVIEW ONLY
130
100
117
217
422
743
53
150
**
35
67
657
37%
48%
60%
54%
46%
36%
24%
44%
**
50%
47%
33%
a
ab
a
g
l
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
PAY DIGITAL
195
96
61
157
421
1168
132
155
**
27
63
1145
55%
46%
32%
39%
46%
56%
60%
45%
**
39%
44%
58%
bcd
c
c
hjk
CABLE
65
39
12
51
129
335
39
44
**
8
22
329
18%
18%
6%
13%
14%
16%
18%
13%
**
12%
15%
17%
cd
cd
c
SATELLITE
128
57
48
105
280
839
94
119
**
22
42
820
36%
27%
24%
26%
31%
40%
43%
35%
**
32%
29%
42%
bcd
hk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Cable TV (through Virgin Media - previously NTL and Telewest)
65
39
12
51
129
335
39
44
**
8
22
329
18%
18%
6%
13%
14%
16%
18%
13%
**
12%
15%
17%
cd
cd
c
Satellite TV (Sky)
114
52
41
93
254
762
92
104
**
19
38
755
32%
25%
21%
23%
28%
37%
42%
30%
**
27%
27%
38%
bcd
hjk
Satellite (Freesat)
13
5
7
12
24
71
2
14
**
3
4
58
4%
2%
3%
3%
3%
3%
1%
4%
**
5%
3%
3%
Satellite TV (Other)
1
-
-
-
3
6
1
-
**
-
-
6
*%
-%
-%
-%
*%
*%
*%
-%
**
-%
-%
*%
Freeview (through a set-top box or digital television set) with ONLY free channels
130
100
117
217
422
743
53
150
**
35
67
657
37%
48%
60%
54%
46%
36%
24%
44%
**
50%
47%
33%
a
ab
a
g
l
l
l
Freeview (through a set-top box or digital television set) with free channels PLUS topup channels such as ESPN, TV favourites, Picturebox films)
17
9
11
21
43
76
5
15
**
3
4
66
5%
4%
6%
5%
5%
4%
2%
4%
**
5%
3%
3%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
TV via a broadband DSL line (e.g. BT Vision, Tiscali)
6
2
2
4
16
50
4
9
**
1
4
45
2%
1%
1%
1%
2%
2%
2%
3%
**
1%
3%
2%
YouView (through a set-top box connected to
your aerial and broadband)
1
1
-
1
3
10
-
1
**
-
-
8
*%
*%
-%
*%
*%
*%
-%
*%
**
-%
-%
*%
No TV in household
6
2
2
4
12
31
25
6
**
-
2
43
2%
1%
1%
1%
1%
2%
11%
2%
**
-%
2%
2%
f
Don't know
-
-
3
3
3
3
-
*
**
-
*
3
-%
-%
1%
1%
*%
*%
-%
*%
**
-%
*%
*%
a

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Tv Multi-Platform Ownership

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
CABLE ONLY
58
32
10
43
108
286
30
37
**
6
19
278
16%
15%
5%
11%
12%
14%
14%
11%
**
9%
13%
14%
cd
c
c
CABLE AND FREEVIEW
7
6
3
9
22
51
9
6
**
3
3
54
2%
3%
1%
2%
2%
2%
4%
2%
**
4%
2%
3%
FREEVIEW ONLY
137
105
126
231
449
791
53
162
**
37
68
691
39%
50%
65%
57%
49%
38%
24%
47%
**
54%
48%
35%
a
abd
a
g
l
l
l
SATELLITE AND FREEVIEW
45
11
14
25
73
216
20
30
**
4
13
212
13%
5%
7%
6%
8%
10%
9%
9%
**
6%
9%
11%
bcd
SATELLITE ONLY
93
50
35
85
219
639
79
90
**
17
31
630
26%
24%
18%
21%
24%
31%
36%
26%
**
25%
22%
32%
c
hk
NO TV
6
2
2
4
12
31
25
6
**
-
2
43
2%
1%
1%
1%
1%
2%
11%
2%
**
-%
2%
2%
f
OTHER
7
4
2
6
22
70
5
13
**
2
5
62
2%
2%
1%
2%
2%
3%
2%
4%
**
3%
4%
3%
Mean TV platforms
1.1
1.1
1.1
1.1
1.1
1.1
1.0
1.1
**
1.1
1.1
1.1
cd
g
Standard deviation
.41
.35
.35
.35
.37
.39
.51
.41
**
.33
.41
.40
Standard error
.02
.02
.02
.01
.01
.01
.03
.02
**
.03
.03
.01

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Multichannel Tv Ownership

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
ALL MULTICHANNEL TV
348
209
191
399
893
2053
195
337
**
69
140
1926
98%
99%
98%
98%
98%
98%
89%
98%
**
100%
98%
98%
g
DIGITAL TERRESTRIAL
190
124
144
268
549
1073
82
205
**
45
89
964
54%
59%
74%
66%
60%
51%
37%
60%
**
65%
62%
49%
abd
a
g
l
l
l
DIGITAL SATELLITE
139
62
49
111
296
866
99
124
**
22
45
850
39%
29%
25%
27%
33%
41%
45%
36%
**
32%
31%
43%
bcd
hjk
PAY DIGITAL SATELLITE
109
46
37
83
238
715
87
90
**
15
33
714
31%
22%
19%
21%
26%
34%
39%
26%
**
22%
23%
36%
bcd
hjk
FREE DIGITAL SATELLITE
25
13
11
24
52
128
12
29
**
6
9
114
7%
6%
6%
6%
6%
6%
6%
8%
**
9%
6%
6%
l
CABLE
65
40
13
53
132
343
39
46
**
9
23
335
18%
19%
7%
13%
15%
16%
18%
13%
**
13%
16%
17%
cd
cd
c
NO MULTICHANNEL TV
6
2
4
6
16
35
25
6
**
-
3
46
2%
1%
2%
2%
2%
2%
11%
2%
**
-%
2%
2%
f

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh2 (Qh66). What Are The Reasons Why You Don'T Have A Television Set In Your Household?

Base : Those without a TV in the household
AGE
AGE/SEG
MEG
DISABILITY
65+
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
Unweighted total
8
3
4
7
17
36
16
7
1
2
45
Effective Weighted Sample
7
3
3
6
14
28
11
5
1
2
38
Total
6
2
2
4
12
31
25
6
*
2
43
Not interested in watching TV
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't want to/ can't afford to pay the TV
Licence
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Busy with other interests
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Watch online instead
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Can't afford to replace broken TV set
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Too expensive to buy and install
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Recently moved home
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b,c,d - f,g - h,i,j,k Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3. Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV

| AGE                                                | AGE/SEG   | MEG   | DISABILITY   |
|----------------------------------------------------|-----------|-------|--------------|
| 65+                                                | HEAR-     | MOBI- |              |
| 55-64                                              | 65-74     | 75+   | 65+          |
| Significance Level: 95%                            | a         | b     | ~c           |
| Unweighted total                                   |           |       |              |
| 174                                                | 102       | 95    | 197          |
| Effective Weighted Sample                          |           |       |              |
| 142                                                | 85        | 75    | 160          |
| Total                                              | 139       | 62    | 49           |
| Sky satellite dish to receive subscription         |           |       |              |
| channels - you pay a monthly subscription          |           |       |              |
| fee                                                | 108       | 46    | **           |
| 78%                                                | 75%       | **    | 75%          |
| h                                                  |           |       |              |
| Sky satellite dish for free to air services only - |           |       |              |
| you pay no monthly subscription fee                | 16        | 7     | **           |
| 12%                                                | 12%       | **    | 10%          |
| l                                                  |           |       |              |
| Freesat standard package with a dish and           |           |       |              |
| standard set top box - you do not pay a            |           |       |              |
| subscription fee                                   | 8         | 4     | **           |
| 6%                                                 | 7%        | **    | 9%           |
| Freesat HD package with a dish and high            |           |       |              |
| definition (HD) set top box - you do not pay a     |           |       |              |
| subscription fee                                   | 2         | 1     | **           |
| 1%                                                 | 2%        | **    | 2%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l          |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3. Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV

| AGE                                              | AGE/SEG   | MEG   | DISABILITY   |
|--------------------------------------------------|-----------|-------|--------------|
| 65+                                              | HEAR-     | MOBI- |              |
| 55-64                                            | 65-74     | 75+   | 65+          |
| Significance Level: 95%                          | a         | b     | ~c           |
| Unweighted total                                 |           |       |              |
| 174                                              | 102       | 95    | 197          |
| Effective Weighted Sample                        |           |       |              |
| 142                                              | 85        | 75    | 160          |
| Total                                            | 139       | 62    | 49           |
| Other satellite dish, showing mainly non-        |           |       |              |
| English programmes where you pay a               |           |       |              |
| monthly subscription fee                         | 1         | -     | **           |
| 1%                                               | -%        | **    | -%           |
| Other satellite dish, showing mainly non-        |           |       |              |
| English programmes where you do not pay a        |           |       |              |
| monthly subscription fee                         | 1         | -     | **           |
| 1%                                               | -%        | **    | -%           |
| Broadband satellite - satellite provided for the |           |       |              |
| use of broadband internet access but used to     |           |       |              |
| access free to air satellite programmes          | 1         | 1     | **           |
| *%                                               | 2%        | **    | 1%           |
| PAY SATELLITE                                    |           |       |              |
| 109                                              | 46        | **    | 83           |
| 79%                                              | 75%       | **    | 75%          |
| h                                                |           |       |              |
| Don't know                                       | 3         | 2     | **           |
| 2%                                               | 3%        | **    | 4%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l        |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh4. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
~b
~c
d
e
f
~g
h
~i
~j
~k
l
Unweighted total
140
79
73
152
353
905
86
138
18
24
55
856
Effective Weighted Sample
112
65
57
121
280
734
70
109
13
18
44
707
Total
108
46
37
83
236
710
87
90
13
15
33
709
Sky Sports 1 only
4
**
**
3
5
11
**
3
**
**
**
9
3%
**
**
4%
2%
2%
**
3%
**
**
**
1%
Sky Sports 2 only
-
**
**
1
1
2
**
-
**
**
**
3
-%
**
**
1%
*%
*%
**
-%
**
**
**
*%
Sky Sports Pack (Sky Sports 1, 2, 3 and 4)
30
**
**
27
61
230
**
22
**
**
**
235
28%
**
**
33%
26%
32%
**
24%
**
**
**
33%
Sky Movies 1 only (Comedy, Family, Classics, Modern Greats, Drama & Romance)
5
**
**
5
15
34
**
4
**
**
**
41
5%
**
**
6%
6%
5%
**
4%
**
**
**
6%
Sky Movies 2 only (Comedy, Indie, Sci-Fi & Horror, Crime & Thriller, Action & Adventure)
1
**
**
-
3
11
**
1
**
**
**
9
1%
**
**
-%
1%
2%
**
1%
**
**
**
1%
Sky Movies Pack (All Sky Movies channels in Sky Movies 1 and 2, plus Premiere and Disney Cinemagic)
27
**
**
13
47
194
**
19
**
**
**
204
25%
**
**
16%
20%
27%
**
21%
**
**
**
29%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh4. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
~b
~c
d
e
f
~g
h
~i
~j
~k
l
Unweighted total
140
79
73
152
353
905
86
138
18
24
55
856
Effective Weighted Sample
112
65
57
121
280
734
70
109
13
18
44
707
Total
108
46
37
83
236
710
87
90
13
15
33
709
Sky+ HD (High Definition channels through Sky+ HD box)
50
**
**
25
76
295
**
32
**
**
**
285
46%
**
**
30%
32%
42%
**
35%
**
**
**
40%
d
ANY SKY SPORTS
34
**
**
31
66
243
**
25
**
**
**
247
31%
**
**
37%
28%
34%
**
27%
**
**
**
35%
ANY SKY MOVIES
33
**
**
18
65
238
**
23
**
**
**
254
31%
**
**
22%
28%
34%
**
26%
**
**
**
36%
h
SKY SPORTS AND SKY MOVIES
20
**
**
8
30
134
**
10
**
**
**
146
18%
**
**
9%
13%
19%
**
11%
**
**
**
21%
d
h
Basic package only
31
**
**
30
90
217
**
34
**
**
**
211
29%
**
**
36%
38%
31%
**
37%
**
**
**
30%
None of these
1
**
**
*
3
7
**
1
**
**
**
6
1%
**
**
1%
1%
1%
**
1%
**
**
**
1%
Don't know
3
**
**
1
4
20
**
1
**
**
**
23
3%
**
**
1%
2%
3%
**
1%
**
**
**
3%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh5. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Cable Tv Service? (Multi Code)

Base : Those with Cable TV
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
~k
l
Unweighted total
75
52
26
78
171
395
37
60
9
12
29
373
Effective Weighted Sample
59
42
22
61
139
318
29
47
7
10
23
305
Total
65
40
13
53
132
343
39
46
7
9
23
335
Sky Sports channels
**
**
**
**
16
72
**
**
**
**
**
77
**
**
**
**
12%
21%
**
**
**
**
**
23%
Sky Movies channels
**
**
**
**
13
53
**
**
**
**
**
55
**
**
**
**
10%
15%
**
**
**
**
**
17%
High Definition channel through V+ HD box
**
**
**
**
38
111
**
**
**
**
**
106
**
**
**
**
29%
32%
**
**
**
**
**
32%
Basic package only
**
**
**
**
68
160
**
**
**
**
**
162
**
**
**
**
51%
47%
**
**
**
**
**
48%
None of these
**
**
**
**
10
20
**
**
**
**
**
18
**
**
**
**
8%
6%
**
**
**
**
**
5%
Don't know
**
**
**
**
6
9
**
**
**
**
**
6
**
**
**
**
5%
3%
**
**
**
**
**
2%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh6 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Hearing quiet voices
9
6
14
20
29
35
1
24
**
20
9
14
3%
3%
7%
5%
3%
2%
*%
7%
**
29%
6%
1%
ab
l
hkl
l
Hearing the television at a volume other
people find acceptable
8
7
14
21
24
35
*
24
**
21
9
11
2%
3%
7%
5%
3%
2%
*%
7%
**
30%
6%
1%
ab
a
l
hkl
l
Difficulty hearing quiet parts of programmes
9
6
11
17
25
33
*
22
**
19
7
13
3%
3%
6%
4%
3%
2%
*%
6%
**
28%
5%
1%
a
l
hkl
l
Using the on-screen Electronic Programme Guide (EPG)
8
5
8
13
21
28
6
18
**
8
11
15
2%
2%
4%
3%
2%
1%
3%
5%
**
11%
8%
1%
l
hl
l
Using the interactive services on your television
4
4
8
12
14
19
4
9
**
3
6
14
1%
2%
4%
3%
1%
1%
2%
3%
**
5%
4%
1%
a
l
l
l
Seeing the buttons on the remote control
2
2
5
7
11
15
-
10
**
4
7
5
1%
1%
3%
2%
1%
1%
-%
3%
**
6%
5%
*%
l
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh6 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents

| AGE                            | AGE/SEG   | MEG   | DISABILITY   |
|--------------------------------|-----------|-------|--------------|
| 65+                            | HEAR-     | MOBI- |              |
| 55-64                          | 65-74     | 75+   | 65+          |
| Significance Level: 95%        | a         | b     | c            |
| Unweighted total               |           |       |              |
| 438                            | 323       | 383   | 706          |
| Effective Weighted Sample      |           |       |              |
| 358                            | 255       | 308   | 553          |
| Total                          | 353       | 211   | 195          |
| Seeing small details on screen | 1         | 2     | 8            |
| *%                             | 1%        | 4%    | 2%           |
| ab                             | a         | l     | l            |
| Any other difficulties         |           |       |              |
| 3                              | 2         | 2     | 4            |
| 1%                             | 1%        | 1%    | 1%           |
| No, none                       | 326       | 191   | 156          |
| 92%                            | 91%       | 80%   | 86%          |
| cd                             | cd        | c     | j            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QCHECK. Can I just check that you have the following services? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Landline phone
324
201
184
385
719
1756
179
284
**
61
122
1659
92%
95%
94%
95%
79%
84%
81%
83%
**
89%
86%
84%
Mobile phone
327
168
120
288
764
1935
212
278
**
47
105
1872
92%
80%
62%
71%
84%
93%
96%
81%
**
68%
74%
95%
bcd
cd
c
j
hjk
Fixed broadband internet access
269
130
58
188
484
1521
185
184
**
35
65
1518
76%
62%
30%
46%
53%
73%
84%
54%
**
51%
45%
77%
bcd
cd
c
f
hjk
Mobile broadband internet access
19
5
3
8
55
179
14
25
**
-
9
165
5%
2%
2%
2%
6%
9%
6%
7%
**
-%
6%
8%
cd
j
j
j
Narrowband internet access
2
-
1
1
4
13
1
1
**
*
-
13
1%
-%
1%
*%
*%
1%
*%
*%
**
1%
-%
1%
TV service with additional channels you pay to receive
195
100
63
163
427
1181
133
156
**
27
64
1159
55%
47%
32%
40%
47%
57%
60%
46%
**
39%
45%
59%
cd
c
c
hjk
No, none of these
-
1
2
3
8
9
1
3
**
1
1
7
-%
*%
1%
1%
1%
*%
*%
1%
**
1%
1%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qdm. And Which, If Any, Of These Services Are You Primarily Or Jointly Responsible For - In Terms Of Deciding Which Supplier Or Network To Use? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Landline phone
309
191
174
365
653
1543
151
257
**
58
110
1446
87%
91%
89%
90%
72%
74%
69%
75%
**
83%
77%
73%
l
Mobile phone
303
155
108
263
696
1753
190
252
**
43
96
1693
86%
74%
55%
65%
77%
84%
86%
73%
**
62%
67%
86%
bcd
cd
c
j
hjk
Fixed broadband internet access
247
122
52
175
419
1298
153
160
**
32
58
1284
70%
58%
27%
43%
46%
62%
69%
47%
**
46%
41%
65%
bcd
cd
c
hjk
Mobile broadband internet access
16
5
3
8
51
156
11
21
**
-
9
143
5%
2%
1%
2%
6%
7%
5%
6%
**
-%
6%
7%
cd
j
j
j
Narrowband internet access
1
-
1
1
4
10
1
1
**
*
-
10
*%
-%
1%
*%
*%
*%
*%
*%
**
1%
-%
1%
TV service with additional channels you pay to receive
170
88
52
140
363
960
107
127
**
24
52
941
48%
42%
27%
35%
40%
46%
48%
37%
**
34%
37%
48%
cd
cd
c
hjk
None of these
15
11
10
21
59
134
17
26
**
4
12
125
4%
5%
5%
5%
7%
6%
8%
8%
**
6%
9%
6%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QG1. Do you receive more than one of these services as part of an overall deal or package from the same supplier? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Yes
234
108
54
162
409
1255
146
149
**
28
56
1247
66%
51%
28%
40%
45%
60%
66%
44%
**
40%
40%
63%
bcd
cd
c
hjk
No
113
99
137
236
480
768
62
182
**
40
81
659
32%
47%
70%
58%
53%
37%
28%
53%
**
58%
57%
33%
a
abd
ab
g
l
l
l
Don't know
6
3
4
7
20
65
13
12
**
1
5
65
2%
1%
2%
2%
2%
3%
6%
4%
**
2%
3%
3%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg2. Is This One Deal Or Package, Or More Than One? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 281                                       | 163       | 105   | 268          |
| Effective Weighted Sample                 |           |       |              |
| 229                                       | 131       | 87    | 214          |
| Total                                     | 234       | 108   | 54           |
| One deal or package                       | 182       | 94    | 48           |
| 78%                                       | 87%       | 88%   | 87%          |
| a                                         | a         | a     |              |
| Two packages from one supplier            |           |       |              |
| 28                                        | 9         | 4     | 13           |
| 12%                                       | 8%        | 8%    | 8%           |
| Two packages from different suppliers     | 4         | 1     | 1            |
| 2%                                        | 1%        | 1%    | 1%           |
| f                                         |           |       |              |
| Three or more packages                    | 17        | 5     | *            |
| 7%                                        | 4%        | 1%    | 3%           |
| cd                                        |           |       |              |
| Don't know                                |           |       |              |
| 3                                         | *         | 1     | 1            |
| 1%                                        | *%        | 2%    | 1%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg3 (Qg3A). Showcard Thinking About The Service Package You Consider To Be The Main One, Or The One Your Household Spends The Most On... Please Could You Tell Me Which Services Are Part Of This Deal Or Package You Have With The Same Supplier? (Multi Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| AGE                                | AGE/SEG   | MEG   | DISABILITY   |
|------------------------------------|-----------|-------|--------------|
| 65+                                | HEAR-     | MOBI- |              |
| 55-64                              | 65-74     | 75+   | 65+          |
| Significance Level: 95%            | a         | b     | c            |
| Unweighted total                   | 281       | 163   | 105          |
| Effective Weighted Sample          | 229       | 131   | 87           |
| Total                              | 234       | 108   | 54           |
| Landline phone                     | 222       | 104   | 51           |
| 95%                                | 97%       | 93%   | 95%          |
| One mobile phone                   | 22        | 7     | 2            |
| 9%                                 | 6%        | 4%    | 6%           |
| h                                  |           |       |              |
| More than one mobile phone         |           |       |              |
| 7                                  | 1         | *     | 1            |
| 3%                                 | 1%        | 1%    | 1%           |
| Internet - Fixed Broadband access  | 211       | 98    | 43           |
| 90%                                | 91%       | 79%   | 87%          |
| c                                  | c         |       |              |
| Internet - Mobile Broadband access | 6         | 1     | 1            |
| 3%                                 | 1%        | 1%    | 1%           |
| Internet - not broadband access    | 1         | -     | -            |
| 1%                                 | -%        | -%    | -%           |
| TV service                         |           |       |              |
| 98                                 | 48        | 22    | 70           |
| 42%                                | 44%       | 41%   | 43%          |
| Don't know                         | 3         | -     | 2            |
| 1%                                 | -%        | 4%    | 1%           |
| b                                  |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg3 (Qg3A). Showcard Thinking About The Service Package You Consider To Be The Main One, Or The One Your Household Spends The Most On... Please Could You Tell Me Which Services Are Part Of This Deal Or Package You Have With The Same Supplier? (Multi Code)

Base : All respondents

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          | 438       | 323   | 383          |
| Effective Weighted Sample                 | 358       | 255   | 308          |
| Total                                     | 353       | 211   | 195          |
| Landline phone                            | 222       | 104   | 51           |
| 63%                                       | 50%       | 26%   | 38%          |
| bcd                                       | cd        | c     | hjk          |
| One mobile phone                          | 22        | 7     | 2            |
| 6%                                        | 3%        | 1%    | 2%           |
| cd                                        | hk        |       |              |
| More than one mobile phone                | 7         | 1     | *            |
| 2%                                        | *%        | *%    | *%           |
| cd                                        |           |       |              |
| Internet - Fixed Broadband access         |           |       |              |
| 211                                       | 98        | 43    | 141          |
| 60%                                       | 47%       | 22%   | 35%          |
| bcd                                       | cd        | c     | hjk          |
| Internet - Mobile Broadband access        | 6         | 1     | 1            |
| 2%                                        | *%        | *%    | *%           |
| d                                         |           |       |              |
| Internet - not broadband access           | 1         | -     | -            |
| *%                                        | -%        | -%    | -%           |
| TV service                                |           |       |              |
| 98                                        | 48        | 22    | 70           |
| 28%                                       | 23%       | 11%   | 17%          |
| cd                                        | c         | c     | hk           |
| Don't know                                | 3         | -     | 2            |
| 1%                                        | -%        | 1%    | 1%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QG3 (QG3A). SHOWCARD Thinking about the service package you consider to be the main one, or the one your household spends the most on... Please could you tell me which services are part of this deal or package you have with the same supplier? (MULTI CODE)
Base : All respondents

| AGE                              | AGE/SEG   | MEG   | DISABILITY   |
|----------------------------------|-----------|-------|--------------|
| 65+                              | HEAR-     | MOBI- |              |
| 55-64                            | 65-74     | 75+   | 65+          |
| Significance Level: 95%          | a         | b     | c            |
| Unweighted total                 | 438       | 323   | 383          |
| Effective Weighted Sample        | 358       | 255   | 308          |
| Total                            | 353       | 211   | 195          |
| DO NOT HAVE A PACKAGE/ BUNDLE OF |           |       |              |
| SERVICES                         | 119       | 102   | 141          |
| 34%                              | 49%       | 72%   | 60%          |
| a                                | abd       | ab    | l            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg4 (Qg3B). Do You Receive A Discount Or Special Deal For Subscribing To This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 281                       | 163       | 105   | 268          |
| Effective Weighted Sample |           |       |              |
| 229                       | 131       | 87    | 214          |
| Total                     | 234       | 108   | 54           |
| Yes                       | 147       | 64    | 26           |
| 63%                       | 59%       | 48%   | 56%          |
| c                         |           |       |              |
| No                        |           |       |              |
| 50                        | 28        | 18    | 46           |
| 22%                       | 26%       | 33%   | 28%          |
| a                         |           |       |              |
| Don't know                | 37        | 16    | 10           |
| 16%                       | 15%       | 19%   | 16%          |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg5 (Qg3D). Which Supplier Do You Use For This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
~k
l
Unweighted total
281
163
105
268
571
1488
137
209
32
39
84
1421
Effective Weighted Sample
229
131
87
214
466
1214
107
164
22
31
66
1181
Total
234
108
54
162
409
1255
146
149
22
28
56
1247
BT
74
33
18
51
94
349
31
41
**
**
**
342
32%
31%
33%
31%
23%
28%
22%
28%
**
**
**
27%
Virgin Media (previously NTL/ Telewest)
55
38
10
49
123
319
37
38
**
**
**
316
24%
35%
19%
30%
30%
25%
26%
25%
**
**
**
25%
ac
c
Sky
43
14
11
25
96
288
43
34
**
**
**
293
18%
13%
21%
16%
24%
23%
29%
23%
**
**
**
24%
Talk Talk/ Carphone Warehouse
32
17
8
25
56
152
21
21
**
**
**
152
14%
16%
14%
15%
14%
12%
15%
14%
**
**
**
12%
Orange
5
2
-
2
4
29
1
2
**
**
**
29
2%
2%
-%
1%
1%
2%
1%
2%
**
**
**
2%
Plusnet
4
1
1
2
3
21
-
3
**
**
**
18
2%
1%
2%
1%
1%
2%
-%
2%
**
**
**
1%
AOL
2
1
1
2
5
11
1
3
**
**
**
9
1%
1%
1%
1%
1%
1%
1%
2%
**
**
**
1%
O2
-
-
*
*
6
11
1
1
**
**
**
11
-%
-%
1%
*%
2%
1%
*%
*%
**
**
**
1%
Other
11
1
3
4
14
57
5
7
**
**
**
56
5%
1%
6%
3%
3%
5%
3%
5%
**
**
**
4%
b
b
Don't know
6
1
1
2
6
19
5
*
**
**
**
22
3%
1%
2%
1%
2%
1%
4%
*%
**
**
**
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg6 (Qg5). Showcard Over The Last 12 Months, Have You Used A Price Comparison Website (Such As U Switch Or Bill Monitor) To Compare The Cost Of Providers Of Any Of The Following Communication Services? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Broadband
25
8
2
9
26
123
16
22
**
3
10
114
7%
4%
1%
2%
3%
6%
7%
7%
**
4%
7%
6%
cd
c
Mobile phone
15
6
5
11
32
103
12
13
**
3
8
98
4%
3%
3%
3%
4%
5%
5%
4%
**
5%
6%
5%
Landline phone
15
11
2
13
27
95
5
16
**
2
10
83
4%
5%
1%
3%
3%
5%
2%
5%
**
3%
7%
4%
c
c
TV service with additional channels you pay to receive
11
4
*
4
18
66
5
11
**
2
5
59
3%
2%
*%
1%
2%
3%
2%
3%
**
3%
4%
3%
cd
c
Any combination of these services in a package or bundle
9
7
1
8
21
73
2
11
**
1
6
65
3%
3%
*%
2%
2%
3%
1%
3%
**
2%
5%
3%
c
c
No, none of these
309
191
186
377
832
1808
195
303
**
65
125
1706
87%
91%
96%
93%
91%
87%
88%
88%
**
94%
87%
87%
ab
a
l
Don't know
3
*
1
2
9
29
3
3
**
-
-
30
1%
*%
1%
*%
1%
1%
2%
1%
**
-%
-%
2%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Components Of Package - I.E. Simple Bundle

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 281                                       | 163       | 105   | 268          |
| Effective Weighted Sample                 |           |       |              |
| 229                                       | 131       | 87    | 214          |
| Total                                     | 234       | 108   | 54           |
| LANDLINE & BROADBAND                      | 116       | 54    | 27           |
| 49%                                       | 50%       | 51%   | 50%          |
| LANDLINE, BROADBAND & MULTI-              |           |       |              |
| CHANNEL TV                                | 73        | 36    | 13           |
| 31%                                       | 33%       | 24%   | 30%          |
| MULTI-CHANNEL TV & BROADBAND              | 7         | 4     | *            |
| 3%                                        | 3%        | 1%    | 3%           |
| LANDLINE & MULTI-CHANNEL TV               | 6         | 7     | 9            |
| 3%                                        | 6%        | 16%   | 9%           |
| ab                                        | a         |       |              |
| LANDLINE, MOBILE & BROADBAND              |           |       |              |
| 9                                         | 3         | 2     | 4            |
| 4%                                        | 3%        | 3%    | 3%           |
| LANDLINE, BROADBAND, MOBILE &             |           |       |              |
| MULTI-CHANNEL TV                          | 8         | 2     | -            |
| 4%                                        | 2%        | -%    | 1%           |
| MOBILE & BROADBAND                        | 2         | -     | 1            |
| 1%                                        | -%        | 2%    | 1%           |
| f                                         |           |       |              |
| LANDLINE & DIAL-UP                        | 1         | -     | -            |
| *%                                        | -%        | -%    | -%           |
| LANDLINE, DIAL-UP & MULTI-CHANNEL         |           |       |              |
| TV                                        | *         | -     | -            |
| *%                                        | -%        | -%    | -%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Components Of Package - I.E. Simple Bundle

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 281                       | 163       | 105   | 268          |
| Effective Weighted Sample |           |       |              |
| 229                       | 131       | 87    | 214          |
| Total                     | 234       | 108   | 54           |
| OTHER                     | 10        | 3     | -            |
| 4%                        | 3%        | -%    | 2%           |
| DON'T KNOW                | 3         | -     | 2            |
| 1%                        | -%        | 4%    | 1%           |
| b                         |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Components Of Package, Which Includes Discount - I.E. Discounted Bundle

Base : Those with a package for which they get a discount/ special deal

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | ~b    | ~c           |
| Unweighted total                          |           |       |              |
| 175                                       | 99        | 55    | 154          |
| Effective Weighted Sample                 |           |       |              |
| 144                                       | 82        | 48    | 127          |
| Total                                     | 147       | 64    | 26           |
| LANDLINE & BROADBAND                      | 72        | **    | **           |
| 49%                                       | **        | **    | 55%          |
| LANDLINE, BROADBAND & MULTI-              |           |       |              |
| CHANNEL TV                                | 49        | **    | **           |
| 33%                                       | **        | **    | 28%          |
| MULTI-CHANNEL TV & BROADBAND              | 2         | **    | **           |
| 2%                                        | **        | **    | 2%           |
| LANDLINE, BROADBAND, MOBILE &             |           |       |              |
| MULTI-CHANNEL TV                          | 8         | **    | **           |
| 6%                                        | **        | **    | 1%           |
| d                                         |           |       |              |
| LANDLINE, MOBILE & BROADBAND              | 5         | **    | **           |
| 3%                                        | **        | **    | 3%           |
| MOBILE & BROADBAND                        | 2         | **    | **           |
| 1%                                        | **        | **    | *%           |
| LANDLINE & MULTI-CHANNEL TV               | 1         | **    | **           |
| 1%                                        | **        | **    | 8%           |
| a                                         |           |       |              |
| LANDLINE, DIAL-UP & MULTI-CHANNEL         |           |       |              |
| TV                                        | -         | **    | **           |
| -%                                        | **        | **    | -%           |
| LANDLINE & DIAL-UP                        | 1         | **    | **           |
| 1%                                        | **        | **    | -%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Components Of Package, Which Includes Discount - I.E. Discounted Bundle

Base : Those with a package for which they get a discount/ special deal

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 175                       | 99        | 55    | 154          |
| Effective Weighted Sample |           |       |              |
| 144                       | 82        | 48    | 127          |
| Total                     | 147       | 64    | 26           |
| OTHER                     | 6         | **    | **           |
| 4%                        | **        | **    | 2%           |
| DON'T KNOW                | 1         | **    | **           |
| 1%                        | **        | **    | *%           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Of Package

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Base for %
353
211
195
406
909
2088
220
343
49
69
143
1972
INCLUDES A DISCOUNT
147
64
26
91
228
783
93
94
**
17
32
783
42%
31%
13%
22%
25%
37%
42%
27%
**
24%
23%
40%
bcd
cd
c
hjk
DOES NOT INCLUDE A DISCOUNT
50
28
18
46
108
263
27
35
**
7
15
251
14%
13%
9%
11%
12%
13%
12%
10%
**
11%
10%
13%
c
DON'T KNOW IF INCLUDES A DISCOUNT
37
16
10
26
73
209
26
21
**
3
9
213
10%
8%
5%
6%
8%
10%
12%
6%
**
5%
6%
11%
cd
h
NO PACKAGES
119
102
141
243
500
833
75
194
**
42
86
725
34%
49%
72%
60%
55%
40%
34%
56%
**
60%
60%
37%
a
abd
ab
l
l
l
DOUBLE PLAY
137
67
38
105
232
718
95
87
**
15
32
724
39%
32%
19%
26%
26%
34%
43%
25%
**
21%
23%
37%
cd
c
c
f
hjk
TRIPLE PLAY
84
39
14
54
159
479
48
59
**
13
23
466
24%
19%
7%
13%
18%
23%
22%
17%
**
18%
16%
24%
cd
cd
c
hk
QUAD PLAY
8
2
-
2
7
34
-
1
**
-
-
34
2%
1%
-%
*%
1%
2%
-%
*%
**
-%
-%
2%
cd
h

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Of Package

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
~k
l
Unweighted total
281
163
105
268
571
1488
137
209
32
39
84
1421
Effective Weighted Sample
229
131
87
214
466
1214
107
164
22
31
66
1181
Total
234
108
54
162
409
1255
146
149
22
28
56
1247
Base for %
234
108
54
162
409
1255
146
149
22
28
56
1247
INCLUDES A DISCOUNT
147
64
26
91
228
783
93
94
**
**
**
783
63%
59%
48%
56%
56%
62%
64%
63%
**
**
**
63%
c
DOES NOT INCLUDE A DISCOUNT
50
28
18
46
108
263
27
35
**
**
**
251
22%
26%
33%
28%
26%
21%
19%
23%
**
**
**
20%
a
DON'T KNOW IF INCLUDES A DISCOUNT
37
16
10
26
73
209
26
21
**
**
**
213
16%
15%
19%
16%
18%
17%
18%
14%
**
**
**
17%
DOUBLE PLAY
137
67
38
105
232
718
95
87
**
**
**
724
59%
62%
69%
64%
57%
57%
66%
58%
**
**
**
58%
TRIPLE PLAY
84
39
14
54
159
479
48
59
**
**
**
466
36%
36%
27%
33%
39%
38%
33%
39%
**
**
**
37%
QUAD PLAY
8
2
-
2
7
34
-
1
**
**
**
34
3%
2%
-%
1%
2%
3%
-%
*%
**
**
**
3%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Table For Purchasing Behaviour - Fixed Broadband

Base : Those with fixed broadband at home

| AGE                             | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------------|-----------|-------|--------------|
| 65+                             | HEAR-     | MOBI- |              |
| 55-64                           | 65-74     | 75+   | 65+          |
| Significance Level: 95%         | a         | b     | c            |
| Unweighted total                |           |       |              |
| 329                             | 195       | 111   | 306          |
| Effective Weighted Sample       |           |       |              |
| 270                             | 156       | 88    | 241          |
| Total                           | 269       | 130   | 58           |
| FIXED BROADBAND STANDALONE      | 58        | 32    | 15           |
| 22%                             | 25%       | 27%   | 25%          |
| FIXED BROADBAND STANDALONE      |           |       |              |
| (INCLUDING THOSE WHO HAVE IT AS |           |       |              |
| PART OF A NO DISCOUNT BUNDLE)   | 133       | 71    | 37           |
| 50%                             | 55%       | 63%   | 57%          |
| a                               |           |       |              |
| FIXED BROADBAND BUNDLE          | 211       | 98    | 43           |
| 78%                             | 75%       | 73%   | 75%          |
| FIXED BROADBAND DISCOUNTED      |           |       |              |
| BUNDLE                          | 135       | 59    | 22           |
| 50%                             | 45%       | 37%   | 43%          |
| c                               |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Table For Purchasing Behaviour - Fixed Line

Base : Those with a landline phone at home

| AGE                               | AGE/SEG   | MEG   | DISABILITY   |
|-----------------------------------|-----------|-------|--------------|
| 65+                               | HEAR-     | MOBI- |              |
| 55-64                             | 65-74     | 75+   | 65+          |
| Significance Level: 95%           | a         | b     | c            |
| Unweighted total                  |           |       |              |
| 398                               | 305       | 361   | 666          |
| Effective Weighted Sample         |           |       |              |
| 325                               | 241       | 290   | 521          |
| Total                             | 324       | 201   | 184          |
| FIXED LINE STANDALONE             | 102       | 96    | 133          |
| 32%                               | 48%       | 72%   | 60%          |
| a                                 | abd       | ab    | l            |
| FIXED LINE STANDALONE (INCLUDING  |           |       |              |
| THOSE WHO HAVE IT AS PART OF A NO |           |       |              |
| DISCOUNT BUNDLE)                  | 183       | 138   | 158          |
| 56%                               | 69%       | 86%   | 77%          |
| a                                 | abd       | ab    | l            |
| FIXED LINE BUNDLE                 |           |       |              |
| 222                               | 104       | 51    | 155          |
| 68%                               | 52%       | 28%   | 40%          |
| bcd                               | cd        | c     | hjk          |
| FIXED LINE DISCOUNTED BUNDLE      | 141       | 63    | 25           |
| 44%                               | 31%       | 14%   | 23%          |
| bcd                               | cd        | c     | hjk          |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Table For Purchasing Behaviour - Mobile Broadband

Base : Those in a household with mobile broadband

| AGE                         | AGE/SEG   | MEG   | DISABILITY   |
|-----------------------------|-----------|-------|--------------|
| 65+                         | MOBI-     |       |              |
| 55-64                       | 65-74     | 75+   | 65+          |
| Significance Level: 95%     | ~a        | ~b    | ~c           |
| Unweighted total            |           |       |              |
| 23                          | 9         | 7     | 16           |
| Effective Weighted Sample   |           |       |              |
| 18                          | 8         | 6     | 14           |
| Total                       | 19        | 5     | 3            |
| MOBILE BROADBAND STANDALONE | **        | **    | **           |
| **                          | **        | **    | **           |
| MOBILE BROADBAND BUNDLE     | **        | **    | **           |
| **                          | **        | **    | **           |
| MOBILE BROADBAND DISCOUNTED |           |       |              |
| BUNDLE                      | **        | **    | **           |
| **                          | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Table For Purchasing Behaviour - Mobile Phone

Base : Those who personally use a mobile phone

| AGE                            | AGE/SEG   | MEG   | DISABILITY   |
|--------------------------------|-----------|-------|--------------|
| 65+                            | HEAR-     | MOBI- |              |
| 55-64                          | 65-74     | 75+   | 65+          |
| Significance Level: 95%        | a         | b     | c            |
| Unweighted total               |           |       |              |
| 402                            | 261       | 231   | 492          |
| Effective Weighted Sample      |           |       |              |
| 329                            | 205       | 183   | 383          |
| Total                          | 327       | 168   | 120          |
| MOBILE PHONE STANDALONE        | 298       | 160   | 117          |
| 91%                            | 95%       | 98%   | 96%          |
| a                              | a         | l     | l            |
| MOBILE PHONE BUNDLE            |           |       |              |
| 29                             | 8         | 3     | 11           |
| 9%                             | 5%        | 2%    | 4%           |
| cd                             | hk        |       |              |
| MOBILE PHONE DISCOUNTED BUNDLE | 21        | 5     | 1            |
| 6%                             | 3%        | 1%    | 2%           |
| cd                             | hk        |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Table For Purchasing Behaviour - Pay Tv Service

Base : Those with a Pay TV service

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 242                       | 154       | 126   | 280          |
| Effective Weighted Sample |           |       |              |
| 193                       | 122       | 99    | 218          |
| Total                     | 195       | 100   | 63           |
| PAY TV STANDALONE         | 98        | 52    | 41           |
| 50%                       | 52%       | 65%   | 57%          |
| a                         |           |       |              |
| PAY TV BUNDLE             |           |       |              |
| 98                        | 48        | 22    | 70           |
| 50%                       | 48%       | 35%   | 43%          |
| c                         |           |       |              |
| PAY TV DISCOUNTED BUNDLE  | 64        | 25    | 10           |
| 33%                       | 25%       | 16%   | 22%          |
| cd                        | h         |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
7 days a week
(7.0)
191
103
105
208
403
1034
80
146
**
29
57
969
54%
49%
54%
51%
44%
50%
36%
43%
**
42%
40%
49%
g
hk
6 days a week
(6.0)
10
7
5
12
22
59
6
6
**
1
5
61
3%
3%
3%
3%
2%
3%
3%
2%
**
1%
3%
3%
5 days a week
(5.0)
16
14
6
20
44
143
16
13
**
3
4
145
5%
7%
3%
5%
5%
7%
7%
4%
**
4%
3%
7%
c
hk
3 or 4 days a week
(3.5)
31
15
7
23
70
184
11
28
**
3
11
172
9%
7%
4%
6%
8%
9%
5%
8%
**
4%
8%
9%
c
1 or 2 days a week
(1.5)
34
17
13
30
81
171
14
30
**
7
14
154
10%
8%
7%
7%
9%
8%
6%
9%
**
10%
10%
8%
Less often
(0.5)
14
11
10
21
44
80
20
18
**
3
8
79
4%
5%
5%
5%
5%
4%
9%
5%
**
4%
5%
4%
f
Never/ do not listen to the radio
(0.0)
57
42
49
91
241
414
72
101
**
24
44
386
16%
20%
25%
23%
27%
20%
33%
29%
**
34%
31%
20%
a
a
f
l
l
l
Don't know
1
1
*
1
4
4
1
1
**
1
*
4
*%
*%
*%
*%
*%
*%
*%
*%
**
2%
*%
*%
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP1. SHOWCARD During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? (SINGLE CODE)

Base : All respondents

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 438                                       | 323       | 383   | 706          |
| Effective Weighted Sample                 |           |       |              |
| 358                                       | 255       | 308   | 553          |
| Total                                     | 353       | 211   | 195          |
| Mean number of days during an             |           |       |              |
| average week                              | 4.7       | 4.4   | 4.3          |
| g                                         | hjk       |       |              |
| Standard deviation                        | 2.88      | 2.99  | 3.16         |
| Standard error                            | .14       | .17   | .16          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2A (Qp11A). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Am Stereo - Either At Home, In The Car Or On Portable Radio. (Single Code)

Base : Those who listen to radio

| AGE                          | AGE/SEG   | MEG   | DISABILITY   |
|------------------------------|-----------|-------|--------------|
| 65+                          | HEAR-     | MOBI- |              |
| 55-64                        | 65-74     | 75+   | 65+          |
| Significance Level: 95%      | a         | b     | c            |
| Unweighted total             |           |       |              |
| 361                          | 258       | 281   | 539          |
| Effective Weighted Sample    |           |       |              |
| 294                          | 203       | 224   | 421          |
| Total                        | 296       | 168   | 146          |
| Every day                    | 48        | 32    | 31           |
| 16%                          | 19%       | 21%   | 20%          |
| f                            |           |       |              |
| At least weekly              |           |       |              |
| 25                           | 11        | 11    | 22           |
| 9%                           | 6%        | 8%    | 7%           |
| At least monthly             | 6         | 7     | 2            |
| 2%                           | 4%        | 2%    | 3%           |
| Have tried it once           | 17        | 13    | 9            |
| 6%                           | 8%        | 6%    | 7%           |
| f                            | l         |       |              |
| EVER                         | 97        | 63    | 53           |
| 33%                          | 37%       | 36%   | 37%          |
| f                            |           |       |              |
| Never                        | 152       | 73    | 77           |
| 52%                          | 43%       | 53%   | 48%          |
| g                            | hk        |       |              |
| Do not have access to device | 47        | 32    | 16           |
| 16%                          | 19%       | 11%   | 15%          |
| c                            | l         |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2B (Qp11B). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Fm Stereo - Either At Home, In The Car Or On Portable Radio. (Single Code)

Base : Those who listen to radio

| AGE                          | AGE/SEG   | MEG   | DISABILITY   |
|------------------------------|-----------|-------|--------------|
| 65+                          | HEAR-     | MOBI- |              |
| 55-64                        | 65-74     | 75+   | 65+          |
| Significance Level: 95%      | a         | b     | c            |
| Unweighted total             |           |       |              |
| 361                          | 258       | 281   | 539          |
| Effective Weighted Sample    |           |       |              |
| 294                          | 203       | 224   | 421          |
| Total                        | 296       | 168   | 146          |
| Every day                    | 98        | 68    | 78           |
| 33%                          | 41%       | 53%   | 47%          |
| ab                           | a         | l     |              |
| At least weekly              |           |       |              |
| 60                           | 27        | 26    | 53           |
| 20%                          | 16%       | 18%   | 17%          |
| At least monthly             | 11        | 6     | 4            |
| 4%                           | 3%        | 2%    | 3%           |
| Have tried it once           | 6         | 6     | 5            |
| 2%                           | 4%        | 4%    | 4%           |
| f                            |           |       |              |
| EVER                         | 174       | 107   | 113          |
| 59%                          | 64%       | 77%   | 70%          |
| ab                           | a         | l     |              |
| Never                        | 89        | 45    | 27           |
| 30%                          | 27%       | 19%   | 23%          |
| cd                           | g         | hk    |              |
| Do not have access to device | 33        | 16    | 6            |
| 11%                          | 9%        | 4%    | 7%           |
| cd                           | c         | f     |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2C (Qp11C). Showcard How Often, If At All, Do You Access The Radio Via - Mobile Phone. (Single Code)

Base : Those who listen to radio

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 361                                       | 258       | 281   | 539          |
| Effective Weighted Sample                 |           |       |              |
| 294                                       | 203       | 224   | 421          |
| Total                                     | 296       | 168   | 146          |
| Every day                                 | 2         | 2     | 1            |
| 1%                                        | 1%        | 1%    | 1%           |
| hk                                        |           |       |              |
| At least weekly                           |           |       |              |
| 7                                         | 2         | *     | 3            |
| 2%                                        | 1%        | *%    | 1%           |
| c                                         | k         |       |              |
| At least monthly                          | 4         | 1     | -            |
| 1%                                        | 1%        | -%    | *%           |
| f                                         |           |       |              |
| Have tried it once                        | 12        | 3     | 1            |
| 4%                                        | 2%        | 1%    | 1%           |
| cd                                        | f         |       |              |
| EVER                                      | 25        | 8     | 3            |
| 8%                                        | 5%        | 2%    | 3%           |
| cd                                        | f         | hk    |              |
| Never                                     | 223       | 121   | 94           |
| 75%                                       | 72%       | 65%   | 69%          |
| c                                         | g         |       |              |
| Do not have access to device              | 48        | 39    | 48           |
| 16%                                       | 23%       | 33%   | 28%          |
| ab                                        | a         | l     | l            |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2D (Qp11D). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through Tv. (Single Code)

Base : Those who listen to radio

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 361                                       | 258       | 281   | 539          |
| Effective Weighted Sample                 |           |       |              |
| 294                                       | 203       | 224   | 421          |
| Total                                     | 296       | 168   | 146          |
| Every day                                 | 17        | 10    | 7            |
| 6%                                        | 6%        | 5%    | 6%           |
| l                                         |           |       |              |
| At least weekly                           |           |       |              |
| 34                                        | 10        | 6     | 16           |
| 11%                                       | 6%        | 4%    | 5%           |
| bcd                                       |           |       |              |
| At least monthly                          | 28        | 8     | 7            |
| 9%                                        | 5%        | 5%    | 5%           |
| d                                         |           |       |              |
| Have tried it once                        | 22        | 6     | 4            |
| 7%                                        | 4%        | 3%    | 3%           |
| cd                                        |           |       |              |
| EVER                                      | 100       | 35    | 25           |
| 34%                                       | 21%       | 17%   | 19%          |
| bcd                                       |           |       |              |
| Never                                     | 177       | 114   | 99           |
| 60%                                       | 68%       | 68%   | 68%          |
| a                                         | g         | k     |              |
| Do not have access to device              | 19        | 19    | 21           |
| 6%                                        | 11%       | 14%   | 13%          |
| a                                         | a         | f     | l            |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2E (Qp11E). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through The Internet. (Single Code)

Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
361
258
281
539
984
2096
141
360
55
68
147
1882
Effective Weighted Sample
294
203
224
421
780
1678
104
280
41
54
113
1533
Total
296
168
146
313
664
1670
147
241
37
44
98
1581
Every day
8
2
-
2
14
53
9
6
**
**
1
55
3%
1%
-%
1%
2%
3%
6%
2%
**
**
1%
3%
cd
At least weekly
15
3
4
7
29
124
9
20
**
**
5
111
5%
2%
3%
2%
4%
7%
6%
8%
**
**
5%
7%
d
At least monthly
17
3
2
5
21
91
16
8
**
**
3
102
6%
2%
1%
2%
3%
5%
11%
3%
**
**
3%
6%
bcd
f
h
Have tried it once
16
3
2
5
17
89
13
11
**
**
6
89
5%
2%
1%
1%
3%
5%
9%
5%
**
**
6%
6%
bcd
EVER
56
11
7
18
82
356
47
45
**
**
15
358
19%
6%
5%
6%
12%
21%
32%
19%
**
**
15%
23%
bcd
f
Never
205
115
83
198
414
1090
74
133
**
**
54
1040
69%
68%
57%
63%
62%
65%
50%
55%
**
**
55%
66%
c
c
g
hk
Do not have access to device
35
42
55
97
167
224
27
63
**
**
29
184
12%
25%
38%
31%
25%
13%
18%
26%
**
**
30%
12%
a
ab
a
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2F (Qp11F). Showcard How Often, If At All, Do You Access The Radio Via - Dab Radio Set. (Single Code)

Base : Those who listen to radio

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 361                                       | 258       | 281   | 539          |
| Effective Weighted Sample                 |           |       |              |
| 294                                       | 203       | 224   | 421          |
| Total                                     | 296       | 168   | 146          |
| Every day                                 | 63        | 44    | 32           |
| 21%                                       | 26%       | 22%   | 24%          |
| hk                                        |           |       |              |
| At least weekly                           |           |       |              |
| 29                                        | 15        | 11    | 26           |
| 10%                                       | 9%        | 7%    | 8%           |
| h                                         |           |       |              |
| At least monthly                          | 5         | 3     | 1            |
| 2%                                        | 2%        | 1%    | 1%           |
| f                                         |           |       |              |
| Have tried it once                        | 5         | *     | -            |
| 2%                                        | *%        | -%    | *%           |
| d                                         |           |       |              |
| EVER                                      | 101       | 63    | 44           |
| 34%                                       | 38%       | 30%   | 34%          |
| hk                                        |           |       |              |
| Never                                     | 100       | 55    | 48           |
| 34%                                       | 33%       | 33%   | 33%          |
| Do not have access to device              | 94        | 49    | 54           |
| 32%                                       | 30%       | 37%   | 33%          |
| f                                         | l         | l     |              |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2G (Qp11G) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Fm). (Single Code)

Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
361
258
281
539
984
2096
141
360
55
68
147
1882
Effective Weighted Sample
294
203
224
421
780
1678
104
280
41
54
113
1533
Total
296
168
146
313
664
1670
147
241
37
44
98
1581
Every day
100
47
29
77
164
637
39
57
**
**
23
624
34%
28%
20%
25%
25%
38%
26%
24%
**
**
23%
39%
cd
c
g
hk
At least weekly
74
52
18
70
141
396
27
42
**
**
12
383
25%
31%
13%
22%
21%
24%
19%
17%
**
**
12%
24%
c
cd
c
hk
At least monthly
8
10
6
16
25
63
11
11
**
**
6
67
3%
6%
4%
5%
4%
4%
7%
5%
**
**
7%
4%
Have tried it once
2
4
3
7
15
20
8
4
**
**
2
26
1%
2%
2%
2%
2%
1%
5%
2%
**
**
2%
2%
f
EVER
184
113
57
170
345
1117
84
114
**
**
43
1100
62%
67%
39%
54%
52%
67%
57%
47%
**
**
44%
70%
cd
cd
c
g
hk
Never
72
32
49
80
165
310
21
53
**
**
26
274
24%
19%
33%
26%
25%
19%
14%
22%
**
**
27%
17%
abd
l
Do not have access to device
40
23
40
63
154
243
42
74
**
**
28
208
13%
14%
27%
20%
23%
15%
29%
31%
**
**
29%
13%
abd
a
f
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2H (Qp11H) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Am). (Single Code)

Base : Those who listen to radio

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 361                                       | 258       | 281   | 539          |
| Effective Weighted Sample                 |           |       |              |
| 294                                       | 203       | 224   | 421          |
| Total                                     | 296       | 168   | 146          |
| Every day                                 | 38        | 17    | 12           |
| 13%                                       | 10%       | 9%    | 9%           |
| f                                         | hk        |       |              |
| At least weekly                           |           |       |              |
| 29                                        | 13        | 7     | 20           |
| 10%                                       | 8%        | 5%    | 6%           |
| c                                         |           |       |              |
| At least monthly                          | 5         | 5     | 2            |
| 2%                                        | 3%        | 2%    | 2%           |
| f                                         |           |       |              |
| Have tried it once                        | 5         | 10    | 3            |
| 2%                                        | 6%        | 2%    | 4%           |
| ac                                        | f         |       |              |
| EVER                                      | 77        | 45    | 24           |
| 26%                                       | 27%       | 17%   | 22%          |
| c                                         | c         | f     | hk           |
| Never                                     | 168       | 82    | 77           |
| 57%                                       | 49%       | 53%   | 51%          |
| g                                         |           |       |              |
| Do not have access to device              | 50        | 41    | 44           |
| 17%                                       | 25%       | 30%   | 27%          |
| a                                         | a         | a     | l            |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2I (Qp11I) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Dab). (Single Code)

Base : Those who listen to radio
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
361
258
281
539
984
2096
141
360
55
68
147
1882
Effective Weighted Sample
294
203
224
421
780
1678
104
280
41
54
113
1533
Total
296
168
146
313
664
1670
147
241
37
44
98
1581
Every day
22
9
7
15
29
110
20
23
**
**
6
110
7%
5%
5%
5%
4%
7%
13%
9%
**
**
6%
7%
f
At least weekly
14
7
2
9
16
69
8
5
**
**
3
72
5%
4%
1%
3%
2%
4%
5%
2%
**
**
4%
5%
c
At least monthly
2
-
1
1
3
10
4
1
**
**
1
13
1%
-%
1%
*%
1%
1%
3%
1%
**
**
1%
1%
f
Have tried it once
*
*
-
*
4
4
3
-
**
**
-
7
*%
*%
-%
*%
1%
*%
2%
-%
**
**
-%
*%
f
EVER
38
16
10
25
53
194
34
29
**
**
10
202
13%
9%
7%
8%
8%
12%
23%
12%
**
**
10%
13%
cd
f
Never
140
79
66
145
294
753
56
88
**
**
34
721
47%
47%
46%
46%
44%
45%
38%
36%
**
**
35%
46%
hk
Do not have access to device
118
73
69
143
317
723
57
124
**
**
54
658
40%
44%
48%
46%
48%
43%
39%
52%
**
**
55%
42%
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary - Ever Use Digital Radio

Base : Those who listen to radio

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 361                       | 258       | 281   | 539          |
| Effective Weighted Sample |           |       |              |
| 294                       | 203       | 224   | 421          |
| Total                     | 296       | 168   | 146          |
| YES, EVER USED            | 176       | 88    | 57           |
| 59%                       | 53%       | 39%   | 46%          |
| cd                        | c         |       |              |
| YES, USE AT LEAST MONTHLY |           |       |              |
| 166                       | 87        | 55    | 142          |
| 56%                       | 52%       | 38%   | 45%          |
| cd                        | c         | h     |              |
| YES, USE AT LEAST WEEKLY  | 144       | 79    | 52           |
| 49%                       | 47%       | 36%   | 42%          |
| c                         | c         | h     |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary - Ever Use Digital Radio

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| YES, EVER USED            | 176       | 88    | 57           |
| 50%                       | 42%       | 29%   | 36%          |
| cd                        | c         | c     | hjk          |
| YES, USE AT LEAST MONTHLY |           |       |              |
| 166                       | 87        | 55    | 142          |
| 47%                       | 41%       | 28%   | 35%          |
| cd                        | c         | c     | hjk          |
| YES, USE AT LEAST WEEKLY  | 144       | 79    | 52           |
| 41%                       | 37%       | 27%   | 32%          |
| cd                        | c         | g     | hjk          |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary - Ever Listen To Radio

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| YES, EVER USED            | 293       | 167   | 144          |
| 83%                       | 79%       | 74%   | 77%          |
| cd                        | g         | hjk   |              |
| YES, USE AT LEAST MONTHLY |           |       |              |
| 293                       | 165       | 142   | 308          |
| 83%                       | 79%       | 73%   | 76%          |
| cd                        | g         | hjk   |              |
| YES, USE AT LEAST WEEKLY  | 285       | 157   | 139          |
| 80%                       | 75%       | 71%   | 73%          |
| cd                        | g         | hjk   |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp3 (Qp16). Showcard In Which Of These Ways Do You Listen To Radio On Your Mobile Phone? (Multi Code)

Base : Those who listen to radio via a mobile phone
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
e
f
~g
~h
~i
~j
~k
l
Unweighted total
27
12
8
20
122
368
52
44
8
3
11
377
Effective Weighted Sample
23
10
6
15
96
296
39
35
7
2
9
309
Total
25
8
3
11
96
330
59
36
8
2
8
356
Live via a built in FM radio app
**
**
**
**
49
148
**
**
**
**
**
171
**
**
**
**
51%
45%
**
**
**
**
**
48%
Live via a station website
**
**
**
**
29
111
**
**
**
**
**
114
**
**
**
**
30%
34%
**
**
**
**
**
32%
Via a downloaded app such as RadioPlayer, BBC Radio iPlayer, Tunein or apps downloaded for specific radio stations
**
**
**
**
17
65
**
**
**
**
**
74
**
**
**
**
17%
20%
**
**
**
**
**
21%
Via podcasts
**
**
**
**
3
22
**
**
**
**
**
22
**
**
**
**
3%
7%
**
**
**
**
**
6%
Other ways
**
**
**
**
-
2
**
**
**
**
**
2
**
**
**
**
-%
1%
**
**
**
**
**
*%
Don't know
**
**
**
**
14
34
**
**
**
**
**
35
**
**
**
**
15%
10%
**
**
**
**
**
10%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp4 (Qp2). Before Today, Had You Heard Of Digital Radios, Sometimes Called D-A-B Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Yes                       | 314       | 168   | 129          |
| 89%                       | 80%       | 66%   | 73%          |
| bcd                       | cd        | c     | g            |
| No                        |           |       |              |
| 33                        | 37        | 53    | 90           |
| 9%                        | 17%       | 27%   | 22%          |
| a                         | ab        | a     | f            |
| Unsure                    | 6         | 6     | 13           |
| 2%                        | 3%        | 7%    | 5%           |
| ab                        | a         | l     | l            |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp5 (Qb1). Do You, Or Does Anyone In Your Household, Have Digital Radio Channels In Your Home At The Moment - Whether Through A Specialist Dab Radio Receiver, Through A Digital Television Or Over The Internet? (Single Code)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Yes                       | 238       | 124   | 82           |
| 67%                       | 59%       | 42%   | 51%          |
| bcd                       | cd        | c     | hjk          |
| No                        |           |       |              |
| 111                       | 82        | 106   | 188          |
| 31%                       | 39%       | 54%   | 46%          |
| abd                       | ab        | l     | l            |
| Don't know                | 4         | 5     | 7            |
| 1%                        | 2%        | 4%    | 3%           |
| a                         | l         | l     |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp6 (Qp4). Showcard I'M Now Going To Ask About Any Radio Sets That You Have At Home. In Which Of These Rooms At Home Do You Have Any Radios? (Multi Code)

Base : All respondents

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 438                       | 323       | 383   | 706          |
| Effective Weighted Sample |           |       |              |
| 358                       | 255       | 308   | 553          |
| Total                     | 353       | 211   | 195          |
| Kitchen/ Kitchen diner    | 148       | 91    | 76           |
| 42%                       | 43%       | 39%   | 41%          |
| g                         |           |       |              |
| Living room/ Lounge       |           |       |              |
| 149                       | 95        | 85    | 180          |
| 42%                       | 45%       | 43%   | 44%          |
| g                         |           |       |              |
| Adult's bedroom           | 114       | 76    | 59           |
| 32%                       | 36%       | 30%   | 33%          |
| Child's bedroom           | 13        | *     | *            |
| 4%                        | *%        | *%    | *%           |
| bcd                       | k         |       |              |
| Dining room               |           |       |              |
| 18                        | 12        | 16    | 27           |
| 5%                        | 5%        | 8%    | 7%           |
| Bathroom/ Shower room/ WC | 11        | 7     | 7            |
| 3%                        | 3%        | 3%    | 3%           |
| Spare bedroom             | 14        | 7     | 2            |
| 4%                        | 4%        | 1%    | 2%           |
| c                         |           |       |              |
| Study/ Home office        | 15        | 8     | 3            |
| 4%                        | 4%        | 1%    | 3%           |
| c                         | g         |       |              |
| Conservatory              | 6         | 11    | 3            |
| 2%                        | 5%        | 1%    | 3%           |
| ac                        |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp6 (Qp4). Showcard I'M Now Going To Ask About Any Radio Sets That You Have At Home. In Which Of These Rooms At Home Do You Have Any Radios? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Garage
5
2
3
5
11
36
3
6
**
1
2
34
2%
1%
2%
1%
1%
2%
1%
2%
**
1%
1%
2%
Hallway/ Landing
3
1
1
2
5
16
-
2
**
1
1
13
1%
*%
*%
*%
1%
1%
-%
1%
**
2%
1%
1%
Move around as needed/ portable
16
7
8
15
24
74
3
11
**
3
6
67
5%
3%
4%
4%
3%
4%
1%
3%
**
4%
4%
3%
Other
2
4
3
8
14
35
2
8
**
3
4
29
1%
2%
2%
2%
2%
2%
1%
2%
**
4%
3%
1%
l
None - do not have any radio sets at home
69
37
37
75
248
531
92
83
**
15
40
542
19%
18%
19%
18%
27%
25%
42%
24%
**
22%
28%
27%
f

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP7 (QP19). In total, how many radio sets do you have in your home? Please include any mains or battery powered radio sets or wind-up radios. For now, please don't include car radios, radio listening through computers, TVs or phones. (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
None
69
37
37
75
247
526
92
82
**
15
39
538
19%
18%
19%
18%
27%
25%
42%
24%
**
22%
28%
27%
f
1
134
70
82
152
368
779
76
142
**
27
60
715
38%
33%
42%
38%
40%
37%
35%
41%
**
39%
42%
36%
b
2-3
122
83
58
141
238
609
42
90
**
21
30
561
34%
39%
30%
35%
26%
29%
19%
26%
**
30%
21%
28%
c
g
k
4-5
21
16
13
29
45
130
9
20
**
3
9
122
6%
8%
7%
7%
5%
6%
4%
6%
**
4%
6%
6%
6-10
7
4
4
8
10
34
1
9
**
3
4
27
2%
2%
2%
2%
1%
2%
1%
3%
**
5%
3%
1%
l
l
11 or more
2
-
-
-
-
2
-
-
**
-
-
2
*%
-%
-%
-%
-%
*%
-%
-%
**
-%
-%
*%
ANY RADIO SETS IN THE HOME
285
173
158
331
661
1554
129
261
**
54
103
1426
81%
82%
81%
82%
73%
74%
58%
76%
**
78%
72%
72%
g
Don't know
-
-
-
-
1
8
-
1
**
-
1
7
-%
-%
-%
-%
*%
*%
-%
*%
**
-%
*%
*%
Mean number of radio sets
1.6
1.7
1.5
1.6
1.3
1.4
1.0
1.5
**
1.6
1.4
1.4
g
Standard deviation
1.52
1.40
1.35
1.37
1.25
1.40
1.16
1.46
**
1.64
1.42
1.38
Standard error
.07
.08
.07
.05
.03
.03
.08
.06
**
.15
.10
.03
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP8 (QP5). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
None
113
62
62
123
359
768
98
132
**
34
61
739
32%
29%
32%
30%
40%
37%
44%
39%
**
49%
43%
37%
l
1
123
71
74
146
327
709
76
121
**
20
49
662
35%
34%
38%
36%
36%
34%
34%
35%
**
29%
34%
34%
2-3
101
60
50
110
183
498
40
75
**
11
25
464
28%
29%
25%
27%
20%
24%
18%
22%
**
16%
18%
24%
4-5
12
11
8
18
24
72
6
8
**
3
5
71
3%
5%
4%
4%
3%
3%
3%
2%
**
4%
4%
4%
6-10
3
3
1
4
4
15
-
2
**
1
1
13
1%
1%
*%
1%
*%
1%
-%
1%
**
1%
1%
1%
ANY 'ACTIVE' RADIO SETS IN THE HOME
238
145
132
277
538
1295
122
207
**
35
80
1211
67%
69%
68%
68%
59%
62%
55%
60%
**
50%
56%
61%
j
Don't know
2
4
1
5
11
25
1
4
**
1
1
22
1%
2%
*%
1%
1%
1%
*%
1%
**
1%
1%
1%
Mean number of 'active' radio sets
1.2
1.3
1.2
1.3
1.0
1.1
.9
1.0
**
1.0
1.0
1.1
g
Standard deviation
1.17
1.31
1.17
1.25
1.10
1.19
1.04
1.18
**
1.38
1.18
1.18
Standard error
.06
.07
.06
.05
.03
.02
.07
.05
**
.13
.08
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp8 (Qp5). In Total, How Many Radio Sets Do You Have In Your Home That You, Or Someone In Your Household, Listen To In Most Weeks? (Single Code)

Base : Those with any 'active' radio sets in the home

| AGE                                 | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------|-----------|-------|--------------|
| 65+                                 | HEAR-     | MOBI- |              |
| 55-64                               | 65-74     | 75+   | 65+          |
| Significance Level: 95%             | a         | b     | c            |
| Unweighted total                    |           |       |              |
| 292                                 | 222       | 259   | 481          |
| Effective Weighted Sample           |           |       |              |
| 239                                 | 173       | 209   | 375          |
| Total                               | 238       | 145   | 132          |
| 1                                   | 123       | 71    | 74           |
| 52%                                 | 49%       | 56%   | 53%          |
| 2-3                                 | 101       | 60    | 50           |
| 42%                                 | 42%       | 37%   | 40%          |
| 4-5                                 | 12        | 11    | 8            |
| 5%                                  | 7%        | 6%    | 7%           |
| 6-10                                | 3         | 3     | 1            |
| 1%                                  | 2%        | 1%    | 1%           |
| ANY 'ACTIVE' RADIO SETS IN THE HOME |           |       |              |
| 238                                 | 145       | 132   | 277          |
| 100%                                | 100%      | 100%  | 100%         |
| Mean number of 'active' radio sets  | 1.7       | 1.9   | 1.7          |
| Standard deviation                  | 1.02      | 1.17  | 1.03         |
| Standard error                      | .06       | .08   | .06          |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP9. You said earlier that you have (NUMBER AT QP8) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
None
221
139
140
279
678
1356
154
260
**
55
116
1257
62%
66%
72%
69%
75%
65%
70%
76%
**
79%
81%
64%
a
a
l
l
l
1
98
54
42
96
184
544
38
62
**
11
19
522
28%
26%
21%
24%
20%
26%
17%
18%
**
16%
14%
26%
g
hjk
2
23
13
7
20
32
127
18
16
**
2
6
129
6%
6%
3%
5%
4%
6%
8%
5%
**
3%
4%
7%
3
9
2
4
6
8
34
5
3
**
*
*
35
3%
1%
2%
2%
1%
2%
2%
1%
**
1%
*%
2%
4-5
1
2
-
2
2
13
-
-
**
-
-
13
*%
1%
-%
*%
*%
1%
-%
-%
**
-%
-%
1%
6-10
*
-
-
-
-
2
-
*
**
*
-
1
*%
-%
-%
-%
-%
*%
-%
*%
**
*%
-%
*%
ANY 'ACTIVE' DIGITAL RADIOS IN THE HOME
131
72
52
124
226
720
62
81
**
14
26
700
37%
34%
27%
30%
25%
34%
28%
24%
**
20%
18%
36%
cd
hjk
Don't know
2
-
3
3
6
12
5
2
**
*
1
14
1%
-%
1%
1%
1%
1%
2%
1%
**
1%
1%
1%
f
Mean number of 'active' digital radio sets
.5
.4
.3
.4
.3
.5
.4
.3
**
.3
.2
.5
cd
c
hjk
Standard deviation
.80
.74
.64
.69
.60
.76
.75
.66
**
.84
.53
.77
Standard error
.04
.04
.03
.03
.02
.01
.05
.03
**
.08
.04
.02
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp9. You Said Earlier That You Have (Number At Qp8) Radio Sets In Your Home That Someone In The Household Listens To In Most Weeks. How Many Of These Radio Sets Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : Those who listen to radio

| AGE                                        | AGE/SEG   | MEG   | DISABILITY   |
|--------------------------------------------|-----------|-------|--------------|
| 65+                                        | HEAR-     | MOBI- |              |
| 55-64                                      | 65-74     | 75+   | 65+          |
| Significance Level: 95%                    | a         | b     | c            |
| Unweighted total                           |           |       |              |
| 361                                        | 258       | 281   | 539          |
| Effective Weighted Sample                  |           |       |              |
| 294                                        | 203       | 224   | 421          |
| Total                                      | 296       | 168   | 146          |
| None                                       | 164       | 97    | 93           |
| 55%                                        | 58%       | 64%   | 61%          |
| l                                          | l         |       |              |
| 1                                          |           |       |              |
| 97                                         | 54        | 39    | 93           |
| 33%                                        | 32%       | 27%   | 30%          |
| hk                                         |           |       |              |
| 2                                          | 23        | 13    | 7            |
| 8%                                         | 8%        | 5%    | 6%           |
| 3                                          | 9         | 2     | 4            |
| 3%                                         | 1%        | 3%    | 2%           |
| 4-5                                        | 1         | 2     | -            |
| *%                                         | 1%        | -%    | 1%           |
| 6-10                                       | *         | -     | -            |
| *%                                         | -%        | -%    | -%           |
| ANY 'ACTIVE' DIGITAL RADIOS IN THE         |           |       |              |
| HOME                                       | 130       | 70    | 50           |
| 44%                                        | 42%       | 34%   | 38%          |
| c                                          | hk        |       |              |
| Don't know                                 |           |       |              |
| 2                                          | -         | 3     | 3            |
| 1%                                         | -%        | 2%    | 1%           |
| b                                          |           |       |              |
| Mean number of 'active' digital radio sets | .6        | .5    | .4           |
| c                                          | hk        |       |              |
| Standard deviation                         | .84       | .77   | .71          |
| Standard error                             | .04       | .05   | .04          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l  |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP10. In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
None
73
50
82
133
358
467
91
137
**
21
62
415
21%
24%
42%
33%
39%
22%
41%
40%
**
31%
44%
21%
abd
ab
f
l
l
jl
1
193
120
102
222
454
1114
88
164
**
42
71
1052
55%
57%
52%
55%
50%
53%
40%
48%
**
60%
50%
53%
g
h
h
2
75
35
10
45
76
433
25
30
**
6
8
428
21%
16%
5%
11%
8%
21%
11%
9%
**
9%
6%
22%
cd
cd
c
g
hjk
3
9
4
*
4
14
42
11
7
**
-
1
45
2%
2%
*%
1%
1%
2%
5%
2%
**
-%
1%
2%
c
f
4 or more
2
-
*
*
1
24
4
6
**
-
-
22
1%
-%
*%
*%
*%
1%
2%
2%
**
-%
-%
1%
Don't know
3
2
-
2
6
9
2
*
**
-
*
10
1%
1%
-%
*%
1%
*%
1%
*%
**
-%
*%
1%
Mean number of motor vehicles
1.1
1.0
.6
.8
.7
1.1
.9
.8
**
.8
.6
1.1
bcd
cd
c
g
k
k
hjk
Standard deviation
.77
.69
.61
.67
.70
.85
1.22
1.04
**
.59
.63
.84
Standard error
.04
.04
.03
.03
.02
.02
.08
.05
**
.06
.04
.02

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp11. How Many Of These Motor Vehicles Have A Radio? (Single Code)

Base : Those who use at least one motor vehicle in most weeks

| AGE                           | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------|-----------|-------|--------------|
| 65+                           | HEAR-     | MOBI- |              |
| 55-64                         | 65-74     | 75+   | 65+          |
| Significance Level: 95%       | a         | b     | c            |
| Unweighted total              |           |       |              |
| 347                           | 247       | 220   | 467          |
| Effective Weighted Sample     |           |       |              |
| 280                           | 193       | 172   | 360          |
| Total                         | 278       | 159   | 113          |
| None                          | 5         | 2     | 4            |
| 2%                            | 1%        | 3%    | 2%           |
| f                             |           |       |              |
| 1                             |           |       |              |
| 192                           | 120       | 99    | 219          |
| 69%                           | 76%       | 87%   | 81%          |
| ab                            | a         | l     | l            |
| 2                             | 71        | 33    | 10           |
| 25%                           | 21%       | 9%    | 16%          |
| cd                            | c         | c     | hk           |
| 3                             | 8         | 4     | 1            |
| 3%                            | 2%        | 1%    | 2%           |
| f                             |           |       |              |
| 4 or more                     | 2         | -     | -            |
| 1%                            | -%        | -%    | -%           |
| Don't know                    | 1         | -     | -            |
| *%                            | -%        | -%    | -%           |
| Mean number of motor vehicles | 1.3       | 1.2   | 1.1          |
| cd                            | cd        | c     | f            |
| Standard deviation            | .59       | .50   | .38          |
| Standard error                | .03       | .03   | .03          |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP12/13. Is the radio in this vehicle a digital radio?/ How many of the radios in those vehicles are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)

Base : Those who use at least one motor vehicle with a radio in most weeks

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 341                                       | 244       | 214   | 458          |
| Effective Weighted Sample                 |           |       |              |
| 274                                       | 190       | 167   | 353          |
| Total                                     | 273       | 157   | 109          |
| None                                      | 181       | 116   | 71           |
| 67%                                       | 74%       | 65%   | 71%          |
| g                                         |           |       |              |
| 1                                         |           |       |              |
| 50                                        | 20        | 11    | 31           |
| 18%                                       | 13%       | 10%   | 11%          |
| cd                                        |           |       |              |
| 2                                         | 9         | 3     | *            |
| 3%                                        | 2%        | *%    | 1%           |
| c                                         | f         |       |              |
| 3                                         | 4         | 1     | -            |
| 1%                                        | *%        | -%    | *%           |
| f                                         |           |       |              |
| 4 or more                                 | -         | -     | -            |
| -%                                        | -%        | -%    | -%           |
| f                                         |           |       |              |
| ANY DIGITAL RADIO IN VEHICLES             | 63        | 23    | 11           |
| 23%                                       | 15%       | 10%   | 13%          |
| bcd                                       | f         |       |              |
| Don't know                                | 28        | 17    | 26           |
| 10%                                       | 11%       | 24%   | 16%          |
| abd                                       | a         | l     | l            |
| Mean number of 'ACTIVE' digital radios in |           |       |              |
| vehicles                                  | .3        | .2    | .1           |
| bcd                                       | f         |       |              |
| Standard deviation                        |           |       |              |
| .60                                       | .46       | .32   | .41          |
| Standard error                            | .03       | .03   | .02          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Of Digital Radio Ownership In Home Or In Vehicle

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
None
197
129
139
267
640
1229
132
241
**
50
106
1128
56%
61%
71%
66%
70%
59%
60%
70%
**
72%
74%
57%
ab
a
l
l
l
1
97
53
42
96
193
545
42
69
**
16
27
521
27%
25%
22%
24%
21%
26%
19%
20%
**
23%
19%
26%
g
hk
2
33
21
9
30
56
205
24
24
**
2
8
201
9%
10%
5%
7%
6%
10%
11%
7%
**
4%
6%
10%
c
c
j
3
17
4
3
7
13
69
7
5
**
-
2
72
5%
2%
1%
2%
1%
3%
3%
1%
**
-%
1%
4%
cd
h
4 or more
10
3
3
6
7
40
15
4
**
1
*
50
3%
1%
1%
1%
1%
2%
7%
1%
**
1%
*%
3%
f
ANY 'ACTIVE' DIGITAL RADIOS IN THE HOME
131
72
52
124
226
720
62
81
**
14
26
700
37%
34%
27%
30%
25%
34%
28%
24%
**
20%
18%
36%
cd
hjk
ANY DIGITAL RADIO IN VEHICLES
63
23
11
35
82
317
51
39
**
6
16
329
18%
11%
6%
9%
9%
15%
23%
11%
**
9%
11%
17%
bcd
c
f
h
ANY DIGITAL RADIO SETS
156
82
56
138
269
859
88
102
**
19
37
844
44%
39%
29%
34%
30%
41%
40%
30%
**
28%
26%
43%
cd
c
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Summary Of Digital Radio Ownership In Home Or In Vehicle

Base : All respondents

| AGE                                           | AGE/SEG   | MEG   | DISABILITY   |
|-----------------------------------------------|-----------|-------|--------------|
| 65+                                           | HEAR-     | MOBI- |              |
| 55-64                                         | 65-74     | 75+   | 65+          |
| Significance Level: 95%                       | a         | b     | c            |
| Mean number of 'active' digital radio sets in |           |       |              |
| home or vehicle                               | .7        | .6    | .4           |
| bcd                                           | c         | f     | hjk          |
| Standard deviation                            | 1.07      | .90   | .76          |
| Standard error                                | .05       | .05   | .04          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l     |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp14 (Qp13). Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes As They Are Broadcast In These Ways? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Through a TV service - such as Freeview, Sky, Virgin, BT Vision
254
130
81
210
544
1517
149
214
**
43
80
1456
72%
62%
41%
52%
60%
73%
68%
62%
**
63%
56%
74%
bcd
cd
c
hjk
Using a computer connected to the internet
221
107
56
163
467
1427
149
178
**
31
61
1398
63%
51%
29%
40%
51%
68%
68%
52%
**
45%
43%
71%
bcd
cd
c
k
hjk
Using a smartphone - such as an iPhone or BlackBerry
179
82
32
113
378
1250
136
150
**
26
53
1234
51%
39%
16%
28%
42%
60%
62%
44%
**
38%
37%
63%
bcd
cd
c
hjk
Using an MP3 player - such as an iPod
142
61
24
86
303
1022
103
119
**
22
44
1012
40%
29%
13%
21%
33%
49%
47%
35%
**
32%
31%
51%
bcd
cd
c
hjk
Using a games console - such as a PlayStation or Wii
100
34
12
46
196
748
65
86
**
17
25
731
28%
16%
6%
11%
22%
36%
30%
25%
**
25%
18%
37%
bcd
c
c
hjk
AWARE CAN LISTEN IN ANY OF THESE WAYS
274
143
90
233
620
1679
180
233
**
46
84
1629
78%
68%
46%
57%
68%
80%
82%
68%
**
67%
59%
83%
bcd
cd
c
k
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp14 (Qp13). Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes As They Are Broadcast In These Ways? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
AWARE CAN LISTEN THROUGH COMPUTER & INTERNET, DIGITAL TV OR GAMES CONSOLE
273
141
89
230
606
1645
175
230
**
46
83
1593
77%
67%
46%
57%
67%
79%
80%
67%
**
67%
58%
81%
bcd
cd
c
k
hjk
No, none of these
79
67
105
173
288
409
40
111
**
23
58
343
22%
32%
54%
43%
32%
20%
18%
32%
**
33%
41%
17%
a
abd
ab
l
l
hl

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp15 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
404
284
276
560
1143
2429
193
422
56
90
163
2206
Effective Weighted Sample
332
226
225
445
924
1964
147
327
42
72
125
1822
Total
332
185
143
328
795
1964
202
287
41
59
107
1882
Clear and high quality sound/ interference free
197
86
60
146
404
1160
121
157
**
**
55
1128
59%
47%
42%
45%
51%
59%
60%
55%
**
**
52%
60%
bcd
A wider choice of radio stations/ digital-only radio stations
167
75
52
126
338
1051
106
131
**
**
51
1032
50%
41%
36%
39%
43%
54%
52%
46%
**
**
47%
55%
bcd
h
Ease of use (e.g. find your station by name, not frequency)
80
33
23
56
157
550
53
66
**
**
26
541
24%
18%
16%
17%
20%
28%
26%
23%
**
**
25%
29%
cd
h
Extra features (including ability to pause and rewind live radio, programme guides)
56
21
13
33
109
410
52
49
**
**
16
420
17%
11%
9%
10%
14%
21%
26%
17%
**
**
15%
22%
cd
h
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
49
19
10
29
88
359
41
43
**
**
16
362
15%
10%
7%
9%
11%
18%
20%
15%
**
**
15%
19%
cd
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp15 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
~j
k
l
Unweighted total
404
284
276
560
1143
2429
193
422
56
90
163
2206
Effective Weighted Sample
332
226
225
445
924
1964
147
327
42
72
125
1822
Total
332
185
143
328
795
1964
202
287
41
59
107
1882
Future-proof/ ready for switchover
45
14
17
30
79
277
21
35
**
**
15
270
14%
7%
12%
9%
10%
14%
11%
12%
**
**
14%
14%
b
ANY FEATURES ASSOCIATED WITH
DIGITAL RADIO
259
119
81
200
539
1526
156
201
**
**
74
1485
78%
65%
56%
61%
68%
78%
77%
70%
**
**
69%
79%
bcd
hk
None of these
74
65
62
127
255
437
46
86
**
**
34
395
22%
35%
44%
39%
32%
22%
23%
30%
**
**
31%
21%
a
a
a
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp16 (Qp15). Showcard As A Digital Radio Listener, Which, If Any, Of These Features Of Digital Radio Have You Had Experience Of When Listening To Digital Radio? (Multi Code)

Base : All with any type of digital radio
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
~g
h
~i
~j
~k
l
Unweighted total
189
118
104
222
383
1023
80
142
28
29
58
962
Effective Weighted Sample
156
94
83
174
308
834
59
113
21
25
47
798
Total
156
82
56
138
269
859
88
102
20
19
37
844
Clear and high quality sound/ interference free
94
50
30
80
161
554
**
61
**
**
**
549
60%
61%
53%
58%
60%
65%
**
60%
**
**
**
65%
A wider choice of radio stations/ digital-only
radio stations
77
39
30
69
138
502
**
57
**
**
**
504
49%
48%
53%
50%
51%
58%
**
55%
**
**
**
60%
Ease of use (e.g. find your station by name, not frequency)
49
20
19
38
72
295
**
34
**
**
**
294
31%
24%
33%
28%
27%
34%
**
33%
**
**
**
35%
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
25
11
6
17
41
207
**
26
**
**
**
205
16%
14%
10%
12%
15%
24%
**
26%
**
**
**
24%
Extra features (including ability to pause and rewind live radio, programme guides)
31
12
6
18
40
195
**
20
**
**
**
201
20%
15%
11%
13%
15%
23%
**
20%
**
**
**
24%
EXPERIENCED ANY FEATURES WHEN LISTENING
118
61
40
101
205
692
**
76
**
**
**
687
76%
74%
72%
73%
76%
81%
**
74%
**
**
**
81%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp16 (Qp15). Showcard As A Digital Radio Listener, Which, If Any, Of These Features Of Digital Radio Have You Had Experience Of When Listening To Digital Radio? (Multi Code)

Base : All with any type of digital radio

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 189                       | 118       | 104   | 222          |
| Effective Weighted Sample |           |       |              |
| 156                       | 94        | 83    | 174          |
| Total                     | 156       | 82    | 56           |
| None of these             | 38        | 21    | 16           |
| 24%                       | 26%       | 28%   | 27%          |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp17. Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes After They Are Broadcast In These Ways? 9Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Via the 'listen again' function on radio apps such as Radio Player and BBC Radio Player
137
43
27
70
248
918
98
101
**
14
37
915
39%
21%
14%
17%
27%
44%
44%
29%
**
21%
26%
46%
bcd
c
hjk
Via radio station websites
121
40
16
56
232
827
100
92
**
15
32
833
34%
19%
8%
14%
25%
40%
45%
27%
**
22%
22%
42%
bcd
c
c
hjk
Via radio station apps
81
25
7
32
158
661
72
63
**
10
19
674
23%
12%
4%
8%
17%
32%
33%
18%
**
15%
14%
34%
bcd
c
c
hjk
Via podcasts
83
22
9
32
148
655
32
65
**
9
20
626
24%
10%
5%
8%
16%
31%
15%
19%
**
14%
14%
32%
bcd
c
g
hjk
AWARE CAN LISTEN IN ANY OF THESE WAYS
160
58
33
91
316
1099
121
127
**
19
46
1096
45%
28%
17%
22%
35%
53%
55%
37%
**
27%
32%
56%
bcd
c
hjk
None of these
193
153
162
315
593
989
99
217
**
50
97
876
55%
72%
83%
78%
65%
47%
45%
63%
**
73%
68%
44%
a
ab
a
l
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp18. Showcard And Do You Ever Listen To Radio Programmes After They Have Been Broadcast In Any Of These Ways? (Multi Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Via the 'listen again' function on radio apps such as Radio Player and BBC Radio Player
41
11
7
18
69
268
36
33
**
5
14
273
12%
5%
4%
5%
8%
13%
16%
10%
**
8%
10%
14%
bcd
h
Via radio station websites
25
4
5
9
48
195
31
26
**
3
9
200
7%
2%
2%
2%
5%
9%
14%
7%
**
5%
6%
10%
bcd
Via podcasts
17
2
3
5
21
150
9
20
**
3
5
141
5%
1%
2%
1%
2%
7%
4%
6%
**
4%
3%
7%
bcd
k
Via radio station apps
11
2
1
3
30
135
16
17
**
2
5
139
3%
1%
*%
1%
3%
6%
7%
5%
**
3%
4%
7%
cd
EVER LISTEN IN ANY OF THESE WAYS
62
14
10
25
101
432
52
55
**
7
18
433
17%
7%
5%
6%
11%
21%
23%
16%
**
10%
13%
22%
bcd
hjk
None of these
292
196
185
381
808
1656
169
289
**
62
125
1539
83%
93%
95%
94%
89%
79%
77%
84%
**
90%
87%
78%
a
a
a
l
l
l
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp19 (Qp12). Showcard How Likely Is It That Your Household Will Get A Dab Radio In The Next 12 Months? (Single Code)

Base : Those who listen to radio and have any active radio sets but no DAB sets at home

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | a         | b     | c            |
| Unweighted total          |           |       |              |
| 122                       | 116       | 151   | 267          |
| Effective Weighted Sample |           |       |              |
| 97                        | 89        | 121   | 208          |
| Total                     | 97        | 67    | 73           |
| Certain to                | 4         | 1     | -            |
| 4%                        | 1%        | -%    | 1%           |
| cd                        |           |       |              |
| Very likely               |           |       |              |
| 1                         | 3         | -     | 3            |
| 1%                        | 5%        | -%    | 2%           |
| c                         |           |       |              |
| Likely                    | 10        | 5     | 3            |
| 11%                       | 7%        | 4%    | 5%           |
| TOTAL LIKELY              | 16        | 9     | 3            |
| 16%                       | 13%       | 4%    | 8%           |
| cd                        | c         | h     |              |
| Unlikely                  |           |       |              |
| 19                        | 11        | 15    | 26           |
| 20%                       | 17%       | 21%   | 19%          |
| Very unlikely             | 20        | 11    | 22           |
| 20%                       | 17%       | 30%   | 24%          |
| b                         |           |       |              |
| Certain not to            | 19        | 18    | 21           |
| 20%                       | 27%       | 29%   | 28%          |
| l                         |           |       |              |
| TOTAL UNLIKELY            |           |       |              |
| 58                        | 40        | 58    | 99           |
| 60%                       | 60%       | 80%   | 71%          |
| ab                        | l         |       |              |
| Don't know                | 24        | 18    | 12           |
| 24%                       | 27%       | 16%   | 21%          |
| h                         |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp20 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
c
d
e
f
~g
h
~i
~j
~k
l
Unweighted total
72
71
122
193
300
452
27
140
17
21
64
341
Effective Weighted Sample
58
55
96
150
229
349
19
110
13
16
50
266
Total
58
40
58
99
184
307
22
86
10
13
40
247
No need
**
**
33
55
104
178
**
49
**
**
**
147
**
**
58%
56%
56%
58%
**
57%
**
**
**
60%
Happy to use existing service
**
**
29
51
81
125
**
34
**
**
**
96
**
**
51%
52%
44%
41%
**
40%
**
**
**
39%
Can receive through digital TV service
**
**
1
3
11
17
**
6
**
**
**
13
**
**
1%
3%
6%
6%
**
7%
**
**
**
5%
Happy to use analogue radio service
**
**
5
6
11
16
**
5
**
**
**
13
**
**
8%
6%
6%
5%
**
6%
**
**
**
5%
Too expensive generally
**
**
1
2
9
14
**
6
**
**
**
9
**
**
2%
2%
5%
4%
**
7%
**
**
**
4%
Can't afford it
**
**
2
2
9
14
**
4
**
**
**
11
**
**
3%
2%
5%
4%
**
5%
**
**
**
4%
Would never listen
**
**
2
2
5
13
**
3
**
**
**
11
**
**
3%
2%
3%
4%
**
3%
**
**
**
5%
Don't know why I should
**
**
*
3
4
4
**
2
**
**
**
2
**
**
1%
3%
2%
1%
**
2%
**
**
**
1%
Poor reception in our area
**
**
1
2
2
3
**
1
**
**
**
2
**
**
2%
2%
1%
1%
**
2%
**
**
**
1%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp20 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
c
d
e
f
~g
h
~i
~j
~k
l
Unweighted total
72
71
122
193
300
452
27
140
17
21
64
341
Effective Weighted Sample
58
55
96
150
229
349
19
110
13
16
50
266
Total
58
40
58
99
184
307
22
86
10
13
40
247
Not available in our area
**
**
-
-
-
2
**
-
**
**
**
2
**
**
-%
-%
-%
1%
**
-%
**
**
**
1%
Other
**
**
2
5
5
11
**
6
**
**
**
7
**
**
4%
5%
3%
3%
**
6%
**
**
**
3%
ANY INVOLUNTARY REASONS
**
**
3
5
18
30
**
11
**
**
**
21
**
**
6%
5%
10%
10%
**
13%
**
**
**
9%
ANY VOLUNTARY REASONS
**
**
54
94
169
276
**
75
**
**
**
226
**
**
93%
95%
92%
90%
**
87%
**
**
**
92%
ONLY VOLUNTARY REASONS
**
**
53
91
164
267
**
73
**
**
**
217
**
**
91%
93%
89%
87%
**
85%
**
**
**
88%
Don't know
**
**
1
1
1
4
**
1
**
**
**
4
**
**
1%
1%
*%
1%
**
1%
**
**
**
2%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm1. Which Of The Following Statements Best Describes Your Role When Opening And Sending Mail In Your Household? (Single Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
I am responsible for opening and sending all mail in my household
142
88
126
214
471
816
75
180
**
35
83
714
40%
42%
65%
53%
52%
39%
34%
52%
**
51%
58%
36%
abd
ab
l
l
l
I am responsible for opening and sending some mail in my household
204
118
66
184
396
1165
136
148
**
31
57
1156
58%
56%
34%
45%
44%
56%
62%
43%
**
44%
40%
59%
cd
cd
c
hjk
I am not responsible for opening or sending any mail in my household
7
5
3
7
42
104
9
15
**
3
3
98
2%
2%
1%
2%
5%
5%
4%
4%
**
5%
2%
5%
Don't know
-
-
-
-
-
3
-
-
**
-
-
3
-%
-%
-%
-%
-%
*%
-%
-%
**
-%
-%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Send In The Last Month? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          | 432       | 315   | 377          |
| Effective Weighted Sample                 | 354       | 248   | 303          |
| Total                                     | 346       | 206   | 192          |
| I didn't send any letters, cards          |           |       |              |
| or small parcels in the last              |           |       |              |
| month                                     | (0.0)     | 77    | 55           |
| 22%                                       | 27%       | 27%   | 27%          |
| f                                         |           |       |              |
| 1 or 2 items                              | (1.5)     | 93    | 51           |
| 27%                                       | 25%       | 28%   | 26%          |
| 3 or 4 items                              | (3.5)     | 80    | 41           |
| 23%                                       | 20%       | 17%   | 18%          |
| c                                         |           |       |              |
| 5 to 10 items                             | (7.5)     | 54    | 40           |
| 16%                                       | 19%       | 20%   | 20%          |
| 11 to 20 items                            | (15.0)    | 28    | 12           |
| 8%                                        | 6%        | 3%    | 5%           |
| cd                                        | l         |       |              |
| More than 20 items                        | (30.0)    | 10    | 3            |
| 3%                                        | 2%        | 2%    | 2%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Send In The Last Month? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          | 432       | 315   | 377          |
| Effective Weighted Sample                 | 354       | 248   | 303          |
| Total                                     | 346       | 206   | 192          |
| SENT ANY LETTERS, CARDS                   |           |       |              |
| OR SMALL PARCELS IN LAST                  |           |       |              |
| MONTH                                     | 265       | 147   | 134          |
| 77%                                       | 72%       | 70%   | 71%          |
| g                                         |           |       |              |
| Don't know                                | 4         | 4     | 6            |
| 1%                                        | 2%        | 3%    | 2%           |
| f                                         |           |       |              |
| Refused                                   | -         | -     | -            |
| -%                                        | -%        | -%    | -%           |
| Mean number of letters, cards             |           |       |              |
| and small parcels sent in the             |           |       |              |
| last month                                | 4.5       | 4.0   | 3.7          |
| g                                         |           |       |              |
| Standard deviation                        | 6.05      | 5.21  | 5.22         |
| Standard error                            | .29       | .30   | .27          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm3 (Qm9). Showcard Approximately How Many Parcels Did You Personally Send In The Last Month, So Items That Wouldn'T Easily Fit Through A Letterbox? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          | 432       | 315   | 377          |
| Effective Weighted Sample                 | 354       | 248   | 303          |
| Total                                     | 346       | 206   | 192          |
| I didn't send any letters, cards          |           |       |              |
| or small parcels in the last              |           |       |              |
| month                                     | (0.0)     | 264   | 153          |
| 76%                                       | 74%       | 86%   | 80%          |
| abd                                       | l         |       |              |
| 1 or 2 items                              | (1.5)     | 53    | 38           |
| 15%                                       | 18%       | 10%   | 14%          |
| c                                         | c         |       |              |
| 3 or 4 items                              | (3.5)     | 7     | 9            |
| 2%                                        | 4%        | 3%    | 3%           |
| 5 to 10 items                             | (7.5)     | 11    | 3            |
| 3%                                        | 1%        | 1%    | 1%           |
| cd                                        |           |       |              |
| 11 to 20 items                            | (15.0)    | 4     | -            |
| 1%                                        | -%        | *%    | *%           |
| More than 20 items                        | (30.0)    | 2     | -            |
| 1%                                        | -%        | -%    | -%           |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm3 (Qm9). Showcard Approximately How Many Parcels Did You Personally Send In The Last Month, So Items That Wouldn'T Easily Fit Through A Letterbox? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          | 432       | 315   | 377          |
| Effective Weighted Sample                 | 354       | 248   | 303          |
| Total                                     | 346       | 206   | 192          |
| SENT ANY PARCELS IN LAST                  |           |       |              |
| MONTH                                     | 76        | 49    | 26           |
| 22%                                       | 24%       | 13%   | 19%          |
| c                                         | c         | c     | h            |
| Don't know                                | 3         | 4     | 2            |
| 1%                                        | 2%        | 1%    | 2%           |
| f                                         |           |       |              |
| Refused                                   |           |       |              |
| 2                                         | -         | -     | -            |
| 1%                                        | -%        | -%    | -%           |
| Mean number of parcels sent in            |           |       |              |
| the last month                            | .9        | .5    | .3           |
| cd                                        | h         |       |              |
| Standard deviation                        | 2.95      | 1.18  | 1.31         |
| Standard error                            | .14       | .07   | .07          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QM4 (QM5). SHOWCARD Approximately how many letters, cards and small parcels or packets that would fit easily through a letterbox did you personally receive in the last week? (Include any addressed mail, exclude unaddressed mail) (SINGLE CODE)

Base : Those responsible for sending or receiving any household mail

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          | 432       | 315   | 377          |
| Effective Weighted Sample                 | 354       | 248   | 303          |
| Total                                     | 346       | 206   | 192          |
| I didn't receive any letters,             |           |       |              |
| cards or small parcels in the             |           |       |              |
| last week                                 | (0.5)     | 23    | 14           |
| 7%                                        | 7%        | 12%   | 9%           |
| a                                         |           |       |              |
| 1 or 2 items                              | (1.5)     | 42    | 32           |
| 12%                                       | 16%       | 21%   | 18%          |
| a                                         | a         |       |              |
| 3 or 4 items                              | (3.5)     | 76    | 47           |
| 22%                                       | 23%       | 23%   | 23%          |
| 5 to 10 items                             | (7.5)     | 110   | 68           |
| 32%                                       | 33%       | 28%   | 31%          |
| 11 to 20 items                            | (15.0)    | 68    | 31           |
| 20%                                       | 15%       | 12%   | 14%          |
| cd                                        |           |       |              |
| 21 to 30 items                            | (25.0)    | 14    | 5            |
| 4%                                        | 2%        | 1%    | 2%           |
| c                                         |           |       |              |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QM4 (QM5). SHOWCARD Approximately how many letters, cards and small parcels or packets that would fit easily through a letterbox did you personally receive in the last week? (Include any addressed mail, exclude unaddressed mail) (SINGLE CODE)

Base : Those responsible for sending or receiving any household mail

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          | 432       | 315   | 377          |
| Effective Weighted Sample                 | 354       | 248   | 303          |
| Total                                     | 346       | 206   | 192          |
| 31 to 50 items                            | (40.0)    | 6     | 5            |
| 2%                                        | 2%        | 2%    | 2%           |
| h                                         |           |       |              |
| More than 50 items                        | (60.0)    | 3     | 1            |
| 1%                                        | *%        | *%    | *%           |
| RECEIVED ANY LETTERS,                     |           |       |              |
| CARDS OR SMALL PARCELS                    |           |       |              |
| IN LAST WEEK                              | 320       | 190   | 167          |
| 92%                                       | 92%       | 87%   | 90%          |
| c                                         | g         |       |              |
| Don't know                                | 4         | 2     | 2            |
| 1%                                        | 1%        | 1%    | 1%           |
| f                                         |           |       |              |
| Refused                                   | -         | -     | *            |
| -%                                        | -%        | *%    | *%           |
| Mean number of letters, cards             |           |       |              |
| and small parcels received in             |           |       |              |
| the last week                             | 8.7       | 7.8   | 6.3          |
| cd                                        | c         | h     |              |
| Standard deviation                        |           |       |              |
| 8.88                                      | 8.32      | 7.38  | 7.91         |
| Standard error                            | .43       | .47   | .38          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm5 (Qm6). Showcard Approximately How Many Parcels Did You Personally Receive In The Last Week, So Items That Wouldn'T Easily Fit Through A Letterbox? (Single Code)

Base : Those responsible for sending or receiving any household mail

| AGE                             | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------------|-----------|-------|--------------|
| 65+                             | HEAR-     | MOBI- |              |
| 55-64                           | 65-74     | 75+   | 65+          |
| Significance Level: 95%         | a         | b     | c            |
| Unweighted total                |           |       |              |
| 432                             | 315       | 377   | 692          |
| Effective Weighted Sample       |           |       |              |
| 354                             | 248       | 303   | 541          |
| Total                           | 346       | 206   | 192          |
| I didn't receive any parcels in |           |       |              |
| the last week                   | (0.0)     | 249   | 152          |
| 72%                             | 74%       | 80%   | 77%          |
| a                               |           |       |              |
| 1 or 2 items                    | (1.5)     | 66    | 43           |
| 19%                             | 21%       | 17%   | 19%          |
| 3 or 4 items                    | (3.5)     | 14    | 8            |
| 4%                              | 4%        | 2%    | 3%           |
| 5 to 10 items                   | (7.5)     | 11    | 1            |
| 3%                              | 1%        | *%    | *%           |
| bcd                             | h         |       |              |
| 11 to 20 items                  | (15.0)    | 2     | -            |
| 1%                              | -%        | *%    | *%           |
| More than 20 items              | (30.0)    | 1     | -            |
| *%                              | -%        | *%    | *%           |
| RECEIVED ANY PARCELS IN         |           |       |              |
| LAST WEEK                       | 94        | 52    | 37           |
| 27%                             | 25%       | 19%   | 22%          |
| c                               |           |       |              |
| Don't know                      | 2         | 2     | 1            |
| 1%                              | 1%        | 1%    | 1%           |
| f                               |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm5 (Qm6). Showcard Approximately How Many Parcels Did You Personally Receive In The Last Week, So Items That Wouldn'T Easily Fit Through A Letterbox? (Single Code)

Base : Those responsible for sending or receiving any household mail

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 432                                       | 315       | 377   | 692          |
| Effective Weighted Sample                 |           |       |              |
| 354                                       | 248       | 303   | 541          |
| Total                                     | 346       | 206   | 192          |
| Refused                                   | -         | -     | 1            |
| -%                                        | -%        | *%    | *%           |
| Mean number of parcels                    |           |       |              |
| received in the last week                 | .8        | .5    | .4           |
| bcd                                       | hk        |       |              |
| Standard deviation                        |           |       |              |
| 2.35                                      | 1.00      | 1.76  | 1.42         |
| Standard error                            | .11       | .06   | .09          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm6 (Qm7). Over The Next Year, Do You Think You Will Use Post More, Less Or About The Same As You Do Currently? (Single Code)

Base : Those responsible for sending or receiving any household mail

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 432                                       | 315       | 377   | 692          |
| Effective Weighted Sample                 |           |       |              |
| 354                                       | 248       | 303   | 541          |
| Total                                     | 346       | 206   | 192          |
| Will use post more                        | 9         | 3     | 5            |
| 3%                                        | 2%        | 2%    | 2%           |
| f                                         |           |       |              |
| Will use post less                        |           |       |              |
| 16                                        | 17        | 14    | 31           |
| 5%                                        | 8%        | 7%    | 8%           |
| a                                         | l         | l     |              |
| Will use post about the same as currently | 311       | 177   | 169          |
| 90%                                       | 86%       | 88%   | 87%          |
| g                                         |           |       |              |
| Don't know                                | 10        | 8     | 5            |
| 3%                                        | 4%        | 3%    | 3%           |
| f                                         |           |       |              |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QI1 (QI2). Have you personally had a reason to make a complaint about your landline, mobile, or internet service or supplier in the last 12 months? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Yes landline
22
12
13
25
52
131
13
33
**
4
11
110
6%
6%
7%
6%
6%
6%
6%
10%
**
6%
8%
6%
l
Yes mobile
10
2
2
5
33
72
13
16
**
1
8
67
3%
1%
1%
1%
4%
3%
6%
5%
**
1%
5%
3%
Yes internet - fixed broadband/ narrowband
35
15
8
23
56
181
16
23
**
6
12
172
10%
7%
4%
6%
6%
9%
7%
7%
**
8%
8%
9%
cd
Yes internet - mobile broadband
*
*
-
*
2
6
-
2
**
-
-
5
*%
*%
-%
*%
*%
*%
-%
1%
**
-%
-%
*%
ANY INTERNET
35
16
8
24
58
186
16
24
**
6
12
175
10%
7%
4%
6%
6%
9%
7%
7%
**
8%
8%
9%
cd
No none of these
298
184
176
359
787
1771
190
283
**
60
119
1687
84%
87%
90%
89%
87%
85%
86%
82%
**
87%
84%
86%
a

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi2 (Qi4). And Did You Go Ahead And Make A Complaint About Your Landline Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their landline service or supplier in the last 12 months

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 28                        | 19        | 26    | 45           |
| Effective Weighted Sample |           |       |              |
| 23                        | 15        | 23    | 37           |
| Total                     | 22        | 12    | 13           |
| Yes                       | **        | **    | **           |
| **                        | **        | **    | **           |
| No                        | **        | **    | **           |
| **                        | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi3 (Qi5). Why Did You Not Make A Complaint About Your Landline Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their landline service or supplier
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
Unweighted total
5
1
4
5
9
24
3
8
1
1
3
19
Effective Weighted Sample
4
1
3
4
8
18
3
7
1
1
2
14
Total
3
*
2
2
5
18
5
5
1
1
1
15
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi4 (Qi7). And Did You Go Ahead And Make A Complaint About Your Mobile Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       | HEAR-     | MOBI- |              |
| 55-64                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 15                        | 6         | 5     | 11           |
| Effective Weighted Sample |           |       |              |
| 12                        | 5         | 4     | 9            |
| Total                     | 10        | 2     | 2            |
| Yes                       | **        | **    | **           |
| **                        | **        | **    | **           |
| No                        | **        | **    | **           |
| **                        | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi5 (Qi8). Why Did You Not Make A Complaint About Your Mobile Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile service or supplier
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
Unweighted total
1
2
1
3
8
15
2
5
1
2
3
12
Effective Weighted Sample
1
2
1
3
6
12
2
4
1
2
3
10
Total
*
1
1
2
5
11
2
3
1
1
1
9
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi6 (Qi10). And Did You Go Ahead And Make A Complaint About Your Internet Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
~a
~b
~c
~d
~e
f
~g
~h
~i
~j
~k
l
Unweighted total
38
25
15
40
78
213
14
31
6
7
14
196
Effective Weighted Sample
31
20
13
33
64
174
10
24
5
6
10
162
Total
35
15
8
23
56
181
16
23
5
6
12
172
Yes
**
**
**
**
**
162
**
**
**
**
**
149
**
**
**
**
**
89%
**
**
**
**
**
87%
No
**
**
**
**
**
20
**
**
**
**
**
22
**
**
**
**
**
11%
**
**
**
**
**
13%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi7 (Qi11). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their fixed broadband/ narrowband internet service or supplier
AGE
AGE/SEG
MEG
DISABILITY
65+
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
NO
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
Unweighted total
4
2
2
4
9
25
4
2
27
Effective Weighted Sample
3
2
2
4
7
19
4
2
21
Total
2
1
1
2
8
20
5
1
22
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b,c,d - f,g - h,i Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi8 (Qi13). And Did You Go Ahead And Make A Complaint About Your Mobile Broadband Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months

| AGE                       | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------|-----------|-------|--------------|
| 65+                       |           |       |              |
| 55-64                     | 65-74     | 65+   | OR DE        |
| Significance Level: 95%   | ~a        | ~b    | ~c           |
| Unweighted total          |           |       |              |
| 1                         | 1         | 1     | 4            |
| Effective Weighted Sample |           |       |              |
| 1                         | 1         | 1     | 4            |
| Total                     | *         | *     | *            |
| Yes                       | **        | **    | **           |
| **                        | **        | **    | **           |
| No                        | **        | **    | **           |
| **                        | **        | **    | **           |

Columns Tested: a,b,c - f,g,h Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi9 (Qi14). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile broadband internet service or supplier
AGE
AGE/SEG
MEG
DISABILITY
65+
55-64
OR DE
NO
NO
Significance Level: 95%
~a
~b
~c
~d
Unweighted total
1
1
2
2
Effective Weighted Sample
1
1
2
2
Total
*
1
1
1
Not worth the hassle
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
The problem was sorted out
**
**
**
**
**
**
**
**
Columns Tested: None

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ1. SHOWCARD Could you please take a look at the options shown on this card and let me know which applies to you? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Married/ civil partnership
226
141
81
222
380
1065
117
153
**
34
60
1029
64%
67%
42%
55%
42%
51%
53%
44%
**
49%
42%
52%
cd
cd
c
hk
Co-habiting
6
3
1
4
59
179
10
16
**
1
3
176
2%
1%
1%
1%
6%
9%
5%
5%
**
2%
2%
9%
hjk
Single
40
13
6
19
226
513
72
61
**
3
22
523
11%
6%
3%
5%
25%
25%
33%
18%
**
5%
16%
27%
bcd
f
j
j
hjk
Widowed, divorced or separated
78
53
105
159
243
327
19
114
**
30
58
235
22%
25%
54%
39%
27%
16%
9%
33%
**
43%
41%
12%
abd
ab
g
l
l
l
Refused
3
-
1
1
2
4
1
-
**
-
-
9
1%
-%
*%
*%
*%
*%
1%
-%
**
-%
-%
*%
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
WHITE British
243
138
127
265
584
1512
-
225
**
48
90
1291
69%
65%
65%
65%
64%
72%
-%
66%
**
69%
63%
65%
g
English
50
39
38
77
127
249
-
53
**
13
26
196
14%
19%
20%
19%
14%
12%
-%
15%
**
19%
18%
10%
g
l
l
l
Scottish
21
15
12
28
67
162
-
21
**
4
11
139
6%
7%
6%
7%
7%
8%
-%
6%
**
6%
7%
7%
g
Welsh
9
5
6
11
28
53
-
13
**
2
4
40
3%
2%
3%
3%
3%
3%
-%
4%
**
3%
2%
2%
g
l
Irish
5
3
3
6
18
36
-
6
**
*
2
30
2%
2%
1%
2%
2%
2%
-%
2%
**
*%
2%
2%
Any other white background
5
1
2
3
23
76
-
5
**
1
1
71
1%
1%
1%
1%
3%
4%
-%
1%
**
2%
1%
4%
g
h
MIXED White and Black Caribbean
-
1
-
1
5
-
12
1
**
-
-
16
-%
*%
-%
*%
1%
-%
6%
*%
**
-%
-%
1%
f
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
White and Black African
2
-
-
-
-
-
3
1
**
-
1
4
1%
-%
-%
-%
-%
-%
1%
*%
**
-%
*%
*%
f
White and Asian
*
-
-
-
3
-
6
*
**
-
*
6
*%
-%
-%
-%
*%
-%
3%
*%
**
-%
*%
*%
f
Any other mixed background
-
-
-
-
1
-
1
-
**
-
-
1
-%
-%
-%
-%
*%
-%
*%
-%
**
-%
-%
*%
f
ASIAN AND BRITISH ASIAN Indian
7
3
3
6
16
-
63
9
**
-
1
50
2%
1%
2%
2%
2%
-%
29%
3%
**
-%
*%
3%
f
Pakistani
1
1
1
1
9
-
27
3
**
-
2
24
*%
*%
*%
*%
1%
-%
12%
1%
**
-%
2%
1%
f
Bangladeshi
2
-
-
-
6
-
18
1
**
-
1
17
1%
-%
-%
-%
1%
-%
8%
*%
**
-%
1%
1%
f
Any other Asian background
-
-
-
-
2
-
7
2
**
-
-
5
-%
-%
-%
-%
*%
-%
3%
*%
**
-%
-%
*%
f
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
BLACK AND BLACK BRITISH Caribbean
2
3
1
4
6
-
21
3
**
*
2
22
1%
1%
1%
1%
1%
-%
10%
1%
**
1%
1%
1%
f
African
3
-
-
-
9
-
31
1
**
-
1
38
1%
-%
-%
-%
1%
-%
14%
*%
**
-%
1%
2%
d
f
h
Any other black background
-
1
-
1
3
-
4
1
**
-
1
4
-%
1%
-%
*%
*%
-%
2%
*%
**
-%
*%
*%
f
MIDDLE EAST AND ARABIC ORIGIN Middle Eastern, including Arabic origin
2
-
-
-
1
-
8
-
**
-
-
4
1%
-%
-%
-%
*%
-%
4%
-%
**
-%
-%
*%
f
Iranian
-
-
-
-
-
-
3
-
**
-
-
1
-%
-%
-%
-%
-%
-%
1%
-%
**
-%
-%
*%
f
CHINESE OR OTHER ETHNIC GROUP Chinese
-
-
-
-
-
-
2
-
**
-
-
1
-%
-%
-%
-%
-%
-%
1%
-%
**
-%
-%
*%
f
Any other background
-
-
1
1
1
-
13
-
**
-
-
5
-%
-%
*%
*%
*%
-%
6%
-%
**
-%
-%
*%
f
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz2. Showcard Which Of The Groups On This Card Do You Consider You Belong To? (Single Code)

Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Refused
1
*
*
1
1
-
-
*
**
-
*
6
*%
*%
*%
*%
*%
-%
-%
*%
**
-%
*%
*%

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Cannot walk far or manage stairs or can only do so with difficulty
25
26
42
68
101
119
6
130
**
23
130
-
7%
12%
22%
17%
11%
6%
3%
38%
**
33%
91%
-%
a
ab
a
l
l
hjl
Breathlessness or chest pains
21
13
22
35
66
86
2
90
**
15
41
-
6%
6%
11%
9%
7%
4%
1%
26%
**
22%
29%
-%
ab
g
l
l
l
Poor hearing, partial hearing or deafness
11
14
32
46
58
67
*
69
**
69
23
-
3%
7%
16%
11%
6%
3%
*%
20%
**
100%
16%
-%
a
abd
ab
g
l
hkl
l
Poor vision, partial sight or blindness
6
12
18
30
42
48
*
49
**
13
17
-
2%
6%
9%
7%
5%
2%
*%
14%
**
19%
12%
-%
a
a
a
l
l
l
Mental health problems or difficulties
7
-
2
2
23
28
1
29
**
2
6
-
2%
-%
1%
*%
3%
1%
1%
8%
**
3%
4%
-%
bd
l
l
l
Limited ability to reach
3
3
8
12
18
22
2
25
**
5
25
-
1%
2%
4%
3%
2%
1%
1%
7%
**
8%
17%
-%
a
l
l
hjl
Columns Tested: a,b,c,d - f,g - h,i,j,k,l

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ3 (C9). SHOWCARD Which of these, if any, limit your daily activities or the work you can do? (MULTI CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Dyslexia
3
1
-
1
6
15
-
15
**
1
1
-
1%
1%
-%
*%
1%
1%
-%
4%
**
1%
1%
-%
kl
l
l
Cannot walk at all / use a wheelchair
3
2
3
5
10
12
-
13
**
2
13
-
1%
1%
1%
1%
1%
1%
-%
4%
**
3%
9%
-%
l
l
hl
Other illnesses or health problems which limit your daily activities or the work that you can do
21
12
19
31
69
95
10
104
**
7
30
-
6%
6%
10%
8%
8%
5%
5%
30%
**
10%
21%
-%
jkl
l
jl
None
290
158
108
266
659
1767
202
-
**
-
-
1972
82%
75%
56%
66%
72%
85%
92%
-%
**
-%
-%
100%
bcd
cd
c
f
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
Unweighted total
9
15
31
46
62
71
1
72
72
17
25
Effective Weighted Sample
7
13
26
37
49
54
1
53
53
14
19
Total
6
12
18
30
42
48
*
49
49
13
17
Cannot tell by the light where the windows are
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see the shapes of furniture in the
room
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if close to his or her face
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if he or she is at arm's length
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a newspaper headline
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a large print book
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b,c,d - f,g - h,i,j,k

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
Unweighted total
9
15
31
46
62
71
1
72
72
17
25
Effective Weighted Sample
7
13
26
37
49
54
1
53
53
14
19
Total
6
12
18
30
42
48
*
49
49
13
17
Cannot see well enough to recognise a friend across a room
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend
across a road
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Have difficulty seeing ordinary newspaper print
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b,c,d - f,g - h,i,j,k Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
Significance Level: 95%
~a
~b
~c
~d
~e
f
~g
h
~i
j
~k
Unweighted total
18
20
61
81
98
113
1
114
17
114
36
Effective Weighted Sample
15
16
51
65
77
87
1
89
14
89
28
Total
11
14
32
46
58
67
*
69
13
69
23
Cannot hear sounds at all
**
**
**
**
**
2
**
2
**
2
**
**
**
**
**
**
4%
**
3%
**
3%
**
Cannot follow a TV programme with the
volume turned up
**
**
**
**
**
8
**
7
**
7
**
**
**
**
**
**
12%
**
11%
**
11%
**
Have difficulty hearing someone talking in a loud voice in a quiet room
**
**
**
**
**
6
**
6
**
6
**
**
**
**
**
**
9%
**
9%
**
9%
**
Cannot hear a doorbell, alarm clock or telephone bell
**
**
**
**
**
5
**
6
**
6
**
**
**
**
**
**
8%
**
9%
**
9%
**
Cannot follow a TV programme at a volume others find acceptable
**
**
**
**
**
12
**
13
**
13
**
**
**
**
**
**
18%
**
19%
**
19%
**
Difficulty hearing someone talking in a normal voice in a quiet room
**
**
**
**
**
6
**
6
**
6
**
**
**
**
**
**
8%
**
8%
**
8%
**
Columns Tested: a,b,c,d - f,g - h,i,j,k

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness

| AGE                                         | AGE/SEG   | MEG   | DISABILITY   |
|---------------------------------------------|-----------|-------|--------------|
| 65+                                         | HEAR-     | MOBI- |              |
| 55-64                                       | 65-74     | 75+   | 65+          |
| Significance Level: 95%                     | ~a        | ~b    | ~c           |
| Unweighted total                            |           |       |              |
| 18                                          | 20        | 61    | 81           |
| Effective Weighted Sample                   |           |       |              |
| 15                                          | 16        | 51    | 65           |
| Total                                       | 11        | 14    | 32           |
| Difficulty following a conversation against |           |       |              |
| background noise                            | **        | **    | **           |
| **                                          | **        | **    | **           |
| Other                                       | **        | **    | **           |
| **                                          | **        | **    | **           |
| Don't know                                  | **        | **    | **           |
| **                                          | **        | **    | **           |

Columns Tested: a,b,c,d - f,g - h,i,j,k Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ8 (QZ9A). Could you please tell me if your total household income from all sources before tax and other deductions is above or below £11,500 per year?

Base : All respondents

| AGE                                       | AGE/SEG   | MEG   | DISABILITY   |
|-------------------------------------------|-----------|-------|--------------|
| 65+                                       | HEAR-     | MOBI- |              |
| 55-64                                     | 65-74     | 75+   | 65+          |
| Significance Level: 95%                   | a         | b     | c            |
| Unweighted total                          |           |       |              |
| 438                                       | 323       | 383   | 706          |
| Effective Weighted Sample                 |           |       |              |
| 358                                       | 255       | 308   | 553          |
| Total                                     | 353       | 211   | 195          |
| Under £11,500                             | 54        | 50    | 67           |
| 15%                                       | 24%       | 35%   | 29%          |
| a                                         | ab        | a     | l            |
| Above £11,500                             |           |       |              |
| 186                                       | 88        | 61    | 148          |
| 53%                                       | 42%       | 31%   | 37%          |
| bcd                                       | c         | g     | hjk          |
| Don't know                                | 15        | 15    | 15           |
| 4%                                        | 7%        | 8%    | 7%           |
| Refused                                   | 98        | 58    | 52           |
| 28%                                       | 27%       | 27%   | 27%          |
| Columns Tested: a,b,c,d - f,g - h,i,j,k,l |           |       |              |

Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ9 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Unweighted total
438
323
383
706
1347
2652
219
521
72
114
221
2358
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
Total
353
211
195
406
909
2088
220
343
49
69
143
1972
Under £11,500
54
50
67
117
319
364
43
124
**
24
61
276
15%
24%
35%
29%
35%
17%
19%
36%
**
34%
43%
14%
a
ab
a
l
l
l
£11,500 - £17,499
34
28
29
57
128
221
15
43
**
6
15
195
10%
13%
15%
14%
14%
11%
7%
12%
**
9%
10%
10%
a
a
£17,500 - £29,999
33
22
10
32
67
233
19
23
**
7
6
233
9%
11%
5%
8%
7%
11%
9%
7%
**
10%
4%
12%
c
c
hk
£30,000 - £49,999
35
10
4
14
23
227
15
16
**
4
4
224
10%
5%
2%
3%
3%
11%
7%
5%
**
6%
3%
11%
bcd
c
hk
£50,000+
22
5
1
6
8
149
8
5
**
-
2
150
6%
2%
*%
1%
1%
7%
4%
2%
**
-%
2%
8%
bcd
c
hjk
REFUSED BUT ABOVE £11.5K
69
29
20
49
93
339
36
42
**
7
19
338
19%
14%
10%
12%
10%
16%
17%
12%
**
11%
14%
17%
cd
h
DK/ Refused
108
65
64
130
272
556
84
89
**
21
34
556
30%
31%
33%
32%
30%
27%
38%
26%
**
30%
24%
28%
f
HOUSEHOLD INCOME UNDER £11.5K
54
50
67
117
319
364
43
124
**
24
61
276
15%
24%
35%
29%
35%
17%
19%
36%
**
34%
43%
14%
a
ab
a
l
l
l

Columns Tested: a,b,c,d - f,g - h,i,j,k,l Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ9 (QZ9). SHOWCARD Group in which you would place your total household income from all sources, before tax and other deductions? (SINGLE CODE)
Base : All respondents
AGE
AGE/SEG
MEG
DISABILITY
65+
HEAR-
MOBI-
55-64
65-74
75+
65+
OR DE
NO
YES
ANY
VISION
ING
LITY
NO
Significance Level: 95%
a
b
c
d
e
f
g
h
~i
j
k
l
Effective Weighted Sample
358
255
308
553
1078
2123
164
404
53
89
171
1929
£11.5K- £17.5K
34
28
29
57
128
221
15
43
**
6
15
195
10%
13%
15%
14%
14%
11%
7%
12%
**
9%
10%
10%
a
a
£17.5K- £29.9K
33
22
10
32
67
233
19
23
**
7
6
233
9%
11%
5%
8%
7%
11%
9%
7%
**
10%
4%
12%
c
c
hk
£30K+
57
16
4
20
30
375
23
22
**
4
6
374
16%
7%
2%
5%
3%
18%
10%
6%
**
6%
4%
19%
bcd
c
c
g
hjk

Columns Tested: a,b,c,d - f,g - h,i,j,k,l