## Orr

Returns: 277 
Response rate: 87% 

## Your Engagement Index

| Difference from Civil Service 2009*    |
|----------------------------------------|
| Employee Engagement Index:             |
| Difference from High Performance       |
| 51%                                    |
| benchmark*:                            |
| -12                                    |
| benchmark :                            |

The three elements of engagement and their component questions are: 
% Positive 

Say: speaks positively of the organisation… 
J50. I am proud when I tell others I am part of ORR 
36% 
J51 I would recommend ORR as a great place to work J51. I would recommend ORR as a great place to work 
41% 41% 
Stay: emotionally attached and committed to the organisation… 
J52. I feel a strong personal attachment to ORR 
30% 
Strive: motivated to do the best for the organisation… 
J53. ORR inspires me to do the best in my job 
33% 
J54. ORR motivates me to help it achieve its objectives 
33% 

## Key Drivers Of Engagement

The chart below shows the themes which drive engagement in ORR in order of importance. The top three drivers are the most important and should be the focus for action. Please see Appendix 2 for more details. 

 and managing
- 1 -

## Using This Report

This report details the survey results for ORR and is designed to help you clearly identify your strengths and opportunities for improvement. This survey is part of the 2009 Civil Service People Survey, a coordinated approach across the Civil Service to measure employee engagement and its drivers. 

## Note Your Engagement Index And How It Compares To Benchmarks Focus On The Key Drivers Of Engagement See How Your Key Driver Results Compare To Others Consider The Results Of All Questions Discuss Results And Take Action Theme Results

The table below presents the summary results for the engagement driver themes. The key drivers are highlighted and shown in order of their impact on engagement, the other engagement driver themes are shown in questionnaire order. 

B: Leadership and managing change 
Key theme: top 3 
H: Learning and development 
Key theme: top 3 
C: My work 
Key theme: top 3 
56%
F: Pay and benefits 
Key theme 
A: Line management 
67% 
D: Resources and workload 
70% 
E: Organisational objectives and purpose 
72% 
G: My team 
79% 
I: Inclusion and fair treatment 
69% 

## See Page 1 See Page See Page See Page 1 See Page 1

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## 1

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## See Below And Page 3

See below and page 3 See below and page 3 See below and page 3
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## See Pages 4-12

See pages 4-12 See pages 4-12 See pages 4-12
See pages 4-12 See pages 4-12

Difference from Your position 
Civil Service 
out of 96 
2009 
organisations 
Theme score 
(% positive) 
34% 
-4
 
59 
45% 
-5
 
67 
77% 
+3
 
29 
+1
9 
6 
+3
 
29 
-2
 
63 
-9
 
75 
+3 
32 
-5 
71 

## Top Three Key Driver Themes In More Detail

Difference 
from Civil 
Service 2009 
Themes are presented in order of impact on engagement, where the theme with the largest impact is listed first. 
% Positive 
B17. When changes are made in ORR they are usually for the better 
27% 
+1
 
B12. Directors and deputies in ORR are sufficiently visible 
45% 
0 
B19. I have the opportunity to contribute my views before decisions are made that affect me 
34% 
0 
B14. I believe the board has a clear vision for the future of ORR 
37% 
0 
35%
B15. Overall, I have confidence in the decisions made by ORR's directors and deputies deputies 
35% 
0 
B16. I feel that change is managed well in ORR 
22% 
-5
 
B11. I feel ORR as a whole is managed well 
34% 
-7
 
managing change
B: Leadership and m 
B13. I believe the actions of directors and deputies are consistent with ORR's values 
30% 
-9
 
B18 ORR keeps me informed about matters that affect me B18. ORR keeps me informed about matters that affect me 
46% 46% 
-9
 
B20. I think it is safe to challenge the way things are done in ORR 
29% 
-11
 
H43. Learning and development activities I have completed in the past 12 months have helped to improve my performance 
52% 
0 

## Ing And Pment

H42. I am able to access the right learning and development opportunities when I need to 
61% 
-1
 
I need to H45. Learning and development activities I have completed while working for ORR are helping me to develop my career 
37% 
-7
 

## H: Learn Develop

| H44. There are opportunities for me to develop my career in ORR    | 30%    |
|--------------------------------------------------------------------|--------|
| -9                                                                 |        |
| C25. I have a choice in deciding how I do my work                  | 84%    |
| +1                                                                 | 2      |
| C23 M                                                              | k i    |
| +5                                                                 |        |
| C22. I am sufficiently challenged by my work                       | 79%    |
| +3                                                                 |        |
| C: My work                                                         |        |
| C21. I am interested in my work                                    | 91%    |
| +1                                                                 |        |
| C24. I feel involved in decisions that affect my work              | 53%    |
| -3                                                                 |        |

This section gives the breakdown of results for all questions in the survey by theme. Where applicable, comparisons to benchmarks are included. 

Please see Appendix 2 for more details. Please note that the key themes driving employee engagement are flagged throughout this section and the engagement questions for Say, Stay and St i b l t d 
10
Strive can be located on page 10. 

% Strongly 
agree 
% Agree 
% Neither % Disagree % Strongly 
disagree 

A: Line management
A: Line management
A: Line management
A: Line management
A: Line management
A: Line management

A01. My manager motivates me to be more effective in my job 
67 
+6 
+1 
A02. My manager is considerate of my life outside work A03. My manager is open to my ideas 

## A04 My Manager Helps Me To Understand How I Contribute To Orr'S Objectives A04. My Manager Helps Me To Understand How I Contribute To Orr'S Objectives

A05. Overall, I have confidence in the decisions made by my manager A06. My manager recognises when I have done my job well
y
g
g 
y j 
A07. I receive regular feedback on my performance A08. The feedback I receive helps me to improve my performance A09. I think that my performance is evaluated fairly A10. Poor performance is dealt with effectively in my team 
5 
26 

ORC International

h
Diff. from High 
Performance
Benchmark
Diff. from Civil
Service 2009
l
% Positive 
19 
48 
22 
6 5 
39 
41 
13 
5 
80 
+3
 -1 
33 
53 
9 
86 
+8 
+4 
15 
44 
30 
9 
60 60 
+1 +1 
-3 -3 
55 
15 
4 
77 
+7 
+2 
22 
+4 
+1 
25 
55 
14 
5 
80 
16 
48 
20 
13 
64 
+4
 0 
44 
32 
9 
56
-1
 -5 
12 
65 
+3
 -1 
16 
50 
24 
7 4 
52 
13 
31
-7
 -11 
5 

% Strongly 
agree 
% Agree 
% Neither % Disagree % Strongly 
disagree 

## B: Leadership And Managing Change (Key Theme: Top 3) B: Leadership And Managing Change (Key Theme: Top 3) B: Leadership And Managing Change (Key Theme: Top 3) B: Leadership And Managing Change (Key Theme: Top 3) B: Leadership B: And Managing Change (Key Theme: Top 3) Leadership And Managing Change (Key Theme: Top 3)

B11. I feel ORR as a whole is managed well 
34
 -7
 -20 
B12. Directors and deputies in ORR are sufficiently visible 
5 
B13. I believe the actions of directors and deputies are consistent with ORR's 
values 
5 
B14 I believe the board has a clear vision for the future of ORR B14. I believe the board has a clear vision for the future of ORR 
4 
B15. Overall, I have confidence in the decisions made by ORR's directors and deputies B16. I feel that change is managed well in ORR
g
g 
B17. When changes are made in ORR they are usually for the better B18. ORR keeps me informed about matters that affect me B19. I have the opportunity to contribute my views before decisions are made that affect me 
5 
B20. I think it is safe to challenge the way things are done in ORR 
5 

ORC International

h
Diff. from High 
Performance
Benchmark
Diff. from Civil
Service 2009
l
% Positive 
31 
27 
20 
19 
40 
27 
17 
10 
45
 0
 -13 
25 
40 
17 
30
13 
-9
 -20 
32 
40 
15 
37 37 
9 
0 
-13 -13 
31 
20 
14 
35
0
 -17 
7 
29 
-5
 -15 
21 
21 
27 
30 
22
24 
32 
24 
18 
27 
+1
 -10 
39 
32 
14 
8 
46
-9
 -18 
7 
34
0
 -6 
30 
30 
20 
15 
24 
27 
27 
29
-11
 -18 
17 

% Strongly 
agree 
% Agree 
% Neither % Disagree % Strongly 
disagree 

## C: My Work (Key Theme: Top 3) 3) C: My Work (Key Theme: Top C: My Work (Key Theme: Top 3) C: My Work (Key Theme: Top 3) C: My Work (Key Theme: Top 3) C: My Work (Key Theme: Top 3)

C21. I am interested in my work C22. I am sufficiently challenged by my work C23. My work gives me a sense of personal accomplishment C24 I feel involved in decisions that affect my work C24. I feel involved in decisions that affect my work C25. I have a choice in deciding how I do my work 

ORC International

h
Diff. from High 
Performance
Benchmark
Diff. from Civil
Service 2009
l
% Positive 
44
48 
5 
91 
+1
-2 
35 
44 
10 
7 
79 
+3
0 
28 
51 
11 
7 
79 
+5 
+1 
14 
39 
25 
18 
53
4 
53 
-3 -3 
-10 -10 
5 
84 
+12 
+5 
23 
61 
11 
% Strongly 
agree 
% Agree 
% Neither % Disagree % Strongly 
disagree 

## D: Resources And Workload D: Resources And Workload D: Resources And Workload D: Resources And Workload D: Resources And D: Resources Workload And Workload

D26. In my job, I am clear what is expected of me 
76
 -5
 -8 
25 
14
D27. I get the information I need to do my job well 
46 
5 
59 
16 
8
D28. I have clear work objectives D29 I have the skills I need to do my job effectively 
62 
9
4
D29. I have the skills I need to do my job effectively 
59 
17 
13
D30. I have the tools I need to do my job effectively 
57 
19 
13
D31. I have an acceptable workload 
12 
58 
20 
9
D32. I achieve a good balance between my work life and my private life 
70 
+2
 -3 

## E: Organisational Objectives And Purpose E: E: Organisational Objectives And Purpose Organisational Objectives And Purpose

| 20                                                            |   55  |
|---------------------------------------------------------------|-------|
| E33. I have a clear understanding of ORR's purpose            |       |
| 75                                                            |       |
| -10                                                           |  -15  |
| 20                                                            |     8 |
| E34. I have a clear understanding of ORR's objectives         |       |
| 4                                                             |       |
| 17                                                            |     5 |
| E35. I understand how my work contributes to ORR's objectives |       |
| 74                                                            |       |
| -8                                                            |  -12  |

ORC International

h
Diff. from High 
Performance
Benchmark
Diff. from Civil
Service 2009
l
% Positive 
19 
57 
11 
11 
9 
56
 -8
 -12 
13 
72
 0
 -5 
24 
86 86 
-1 -1 
-3 -3 
66
 -6
 -10 
7 
65 
+5
 0 
8 
68
 -10
 -16 
16 
52 
21 
53 
4 

% Strongly 
agree 
% Agree 
% Neither % Disagree % Strongly 
disagree 

## F: Pay And Benefits (Key Theme) F: Pay And Benefits (Key Theme) F: Pay And Benefits (Key Theme) F: Pay And Benefits (Key Theme) F: Pay F: And Benefits (Key Theme) Pay And Benefits (Key Theme)

F36. I feel that my pay adequately reflects my performance 
56 
+20 
+10 
24 
13
F37. I am satisfied with the total benefits package 
4 
F38. Compared to people doing a similar job in other organisations I feel my 
27 
14 
52 
+19 
+12
pay is reasonable 

## G: My Team G: My G: My G: My G: My Team Team Team Team

G39. The people in my team can be relied upon to help when things get difficult 
29 
12 
84 
+2
 -1
in my job G40. The people in my team work together to find ways to improve the service 
15 
5 
79 
+1
 -3 
we provide we provide G41. The people in my team are encouraged to come up with new and better 
6 
75 
+7
 0
ways of doing things 

ORC International

h
Diff. from High 
Performance
Benchmark
Diff. from Civil
Service 2009
l
% Positive 
8 
48 
25 
14 
5 
12 
47 
60 
+16 
+9 
13 
39 
7 
55 
25 
54 
21 
54 
18 

% Strongly 
agree 
% Agree 
% Neither % Disagree % Strongly 
disagree 

## H: Learning And Development (Key Theme: Top 3) H: Learning And Development (Key Theme: Top 3) H: Learning And Development (Key Theme: Top 3) H: Learning And Development (Key Theme: Top 3) H: Learning H: And Development (Key Theme: Top 3) Learning And Development (Key Theme: Top 3)

H42. I am able to access the right learning and development opportunities when I need to 
61
 -1
 -8 
H43 Learning and development activities I have completed in the past 12 H43. Learning and development activities I have completed in the past 12 
9 
43 
36 
9 
4 
52
 0
 -6
months have helped to improve my performance 
6 
24 
33 
22
H44. There are opportunities for me to develop my career in ORR 
14 
30
 -9
 -17 
H45. Learning and development activities I have completed while working for 
37 
-7 
-14
g 
p 
p 
g 
ORR are helping me to develop my career 
37 
-7 
-14 

## I: I: I: Inclusion And Fair Treatment Inclusion And Fair Treatment I: Inclusion And Fair Treatment Inclusion And Fair Treatment

I46. I am treated fairly at work 
74
 -5
 -9 
y 
26 
11
I47. I am treated with respect by the people I work with 
59 
85
 0
 -3 
16 
19 
11
I48. I feel valued for the work I do 
48 
65 
+2
 -4
5 
I49. I think that ORR respects individual differences (e.g. cultures, working 
16 
36 
24 
11 
12 
53
 -18
 -24
styles, backgrounds, ideas etc) 

ORC International

h
Diff. from High 
Performance
Benchmark
Diff. from Civil
Service 2009
l
% Positive 
14 
48 
17 
17 
5 
7 
30 
43 
12 
8 
19 
55 
17 
6 

% Strongly 
agree 
% Agree 
% Neither % Disagree % Strongly 
disagree 

J: Engagement
J: Engagement
J: Engagement
J: Engagement
J: Engagement
J: Engagement

J50. I am proud when I tell others I am part of ORR 
36
 -19
 -30 
4 
32 
45 
15 
4 
Say
 
34 
22
Say
J51. I would recommend ORR as a great place to work 
4 
 
35 
25
Stay
J52. I feel a strong personal attachment to ORR 
30
 -16
 -24 
 
J53 ORR inspires me to do the best in my job
Strive
37 
20
Strive
J53. ORR inspires me to do the best in my job 
33 33 
-7 -7 
-17 -17 
 

 

J54. ORR motivates me to help it achieve its objectives 
33
 -6
 -15 
36 
21
Strive
4 
 

## K: Taking Action K: Taking K: Taking K: Taking Action Action Action

K55. I believe that directors and deputies in ORR will take action on the results 
7 
26 
31 
21 
15 
33
 -4
 -16
from this survey K56. I believe that managers where I work will take action on the results from 
35 
10 
5 
50 
+6
 -4
this survey 

ORC International

h
Diff. from High 
Performance
Benchmark
Diff. from Civil
Service 2009
l
% Positive 
8 
33 
41
 -8
 -17 
6 
24 
9 
6 
27 
9 
28 
11 
7 
43 

## All Questions By Theme L: Discrimination, Harassment And Bullying

L01. During the past 12 months, have you personally For respondents who selected 'Yes' to question L01. 

experienced discrimination at work? 

L02. On which of the following grounds have you personally experienced discrimination in the past 12 
months? (multiple selection) 

Response 
| count   |
|---------|
| Age     |
| ­        |
Disability 
­
Ethnic background 
­
Gender 
­
% Yes 
Gender reassignment or perceived gender 
0
G
d
 
i
t
 
i
d
d
0
  
Religion or belief 
­
Sexual orientation 
0 
Any other grounds 
27 

Pl 
                h 
                                           l 
                                                d ith '
                                                       '-'
                                                           hi i 
                                                                                     d 
                                                                                          ( )
Please note: where responses are replaced with ', this is to protect respondent(s) anonymity. 
                                                                                                       it 

t
                                                                  t
                                                                            t
                                                                                     t
                                                                                          t
                                                                                                             t

L03. During the past 12 months, have you personally For respondents who selected 'Yes' to question L03.

  
experienced bullying or harassment at work? 

L04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection)

  
Response 
count 
A colleague 
5 
Your manager 
6 
Another manager in your part of ORR 
6
6
g 
y
p
  
Someone you manage 
­
Someone who works for another part of ORR 
9
  
A member of the public 
0 
Someone else 
­
Prefer not to say 
6 
Prefer not to say 

Please note: where responses are replaced with '-', this is to protect respondent(s) anonymity. 

## All Questions By Theme M: Data Security

M05. I know where to go to find out about how to handle personal and sensitive information 

## N: The Civil Service Code O: Your Plans For The Future Differences From Civil Service 2009 Are Shown Differences From Civil Service 2009 Are Shown.

under the Civil Service Code? N09. Are you confident that if you raised a concern under the Civil Service Code in ORR it would be investigated properly? 

M06. In the past 12 months, have you received training on handling data and procedures to protect personal and sensitive information? 

months 

## Comparison Against Other Organisations

This section shows how ORR compares to other organisations participating in the 2009 Civil Service People Survey for all questions from sections A to K of the survey. Questions are in order of most positive to least positive comparison against the Civil Service 2009 benchmark. 

|                                                                 |                       | Civil Service    | Your                              |
|-----------------------------------------------------------------|-----------------------|------------------|-----------------------------------|
| ORR 2009 %                                                      | ORR 2009 %            | 2009 %           | 2009 %                            |
| Difference from Civil                                           | Difference from Civil |                  |                                   |
| position out                                                    | position out          |                  |                                   |
| Questions                                                       |                       |                  |                                   |
| Positive                                                        | Positive              |                  |                                   |
| Service 2009                                                    |                       |                  |                                   |
| of 96 orgs                                                      |                       |                  |                                   |
| F36 I feel that my pay adequately reflects my performance       | 56                    | 36               |                                   |
| +20                                                             |                       |                  |                                   |
| 9                                                               |                       |                  |                                   |
| +19                                                             |                       |                  |                                   |
| 4                                                               | F38                   |                  |                                   |
| Compared to people doing a similar job in other organisations I |                       |                  |                                   |
| feel my pay is reasonable                                       |                       |                  |                                   |
| 52                                                              | 33                    |                  |                                   |
| F37 I am satisfied with the total benefits package              | 60                    | 44               |                                   |
| +16                                                             |                       |                  |                                   |
| 9                                                               |                       |                  |                                   |
| C25 I have a choice in deciding how I do my work                | 84                    | 72               |                                   |
| +12                                                             |                       |                  |                                   |
| 8                                                               |                       |                  |                                   |
| A03 My manager is open to my ideas                              | 86                    | 78               |                                   |
| +8                                                              |                       |                  |                                   |
| 5                                                               |                       |                  |                                   |
| +7                                                              |                       |                  |                                   |
| 14                                                              | A05                   |                  |                                   |
| Overall, I have confidence in the decisions made by my          |                       |                  |                                   |
| 77                                                              | 70                    |                  |                                   |
| manager                                                         |                       |                  |                                   |
| +7                                                              |                       |                  |                                   |
| 25                                                              |                       |                  |                                   |
| G41                                                             |                       |                  |                                   |
| The people in my team are encouraged to come up with new        |                       |                  |                                   |
| and better ways of doing things                                 |                       |                  |                                   |
| 75                                                              | 68                    |                  |                                   |
| A01 My manager motivates me to be more effective in my job      | y                     | g                | y j                               |
| +6                                                              |                       |                  |                                   |
| 20                                                              |                       |                  |                                   |
| +6                                                              |                       |                  |                                   |
| 38                                                              | K56                   |                  |                                   |
| I believe that managers where I work will take action on the    |                       |                  |                                   |
| results from this survey                                        |                       |                  |                                   |
| 50                                                              | 45                    |                  |                                   |
| C23 My work gives me a sense of personal accomplishment         | 79                    | 74               |                                   |
| +5                                                              |                       |                  |                                   |
| 21                                                              |                       |                  |                                   |
| D31 I h                                                         | t  bl                 | kl  d            | D31 I have an acceptable workload |
| +5                                                              |                       |                  |                                   |
| 25                                                              | 25                    |                  |                                   |
| A07 I receive regular feedback on my performance                | 64                    | 60               |                                   |
| +4                                                              |                       |                  |                                   |
| 21                                                              |                       |                  |                                   |
| A06 My manager recognises when I have done my job well          | 80                    | 76               |                                   |
| +4                                                              |                       |                  |                                   |
| 20                                                              |                       |                  |                                   |
| C22 I am sufficiently challenged by my work                     | 79                    | 76               |                                   |
| +3                                                              |                       |                  |                                   |
| 26                                                              |                       |                  |                                   |
| A09 I think that my performance is evaluated fairly             | 65                    | 63               |                                   |
| +3                                                              |                       |                  |                                   |
| 30                                                              |                       |                  |                                   |
| A02 My manager is considerate of my life outside work           | 80                    | 77               |                                   |
| +3                                                              |                       |                  |                                   |
| 33                                                              |                       |                  |                                   |
| I48 I feel valued for the work I do                             | 65                    | 62               |                                   |
| +2                                                              |                       |                  |                                   |
| 39                                                              |                       |                  |                                   |
| +2                                                              |                       |                  |                                   |
| 29                                                              | G39                   |                  |                                   |
| The people in my team can be relied upon to help when things    |                       |                  |                                   |
| get difficult in my job                                         |                       |                  |                                   |
| 84                                                              | 83                    |                  |                                   |
| D32                                                             |                       |                  |                                   |
| I achieve a good balance between my work life and my private    |                       |                  |                                   |
| +2                                                              |                       |                  |                                   |
| 37                                                              |                       |                  |                                   |
| life                                                            | life                  |                  |                                   |
| 70                                                              | 68                    |                  |                                   |

## Comparison Against Other Organisations

|                                                                  | Civil Service    | Your    |
|------------------------------------------------------------------|------------------|---------|
| ORR 2009 %                                                       | ORR 2009 %       | 2009 %  |
| Difference from Civil                                            |                  |         |
| position out                                                     | 2009 %           |         |
| Difference from Civil                                            |                  |         |
| position out                                                     |                  |         |
| Questions                                                        |                  |         |
| Positive                                                         | Positive         |         |
| Service 2009                                                     |                  |         |
| of 96 orgs                                                       |                  |         |
| +1                                                               |                  |         |
| C21 I am interested in my work                                   | 91               | 90      |
| 37                                                               |                  |         |
| +1                                                               |                  |         |
| 37                                                               |                  |         |
| A04                                                              |                  |         |
| My manager helps me to understand how I contribute to ORR's      |                  |         |
| objectives                                                       |                  |         |
| 60                                                               | 59               |         |
| +1                                                               |                  |         |
| B17 When changes are made in ORR they are usually for the better | 27               | 25      |
| 46                                                               |                  |         |
| +1                                                               |                  |         |
| 43                                                               |                  |         |
| G40                                                              |                  |         |
| The people in my team work together to find ways to improve      |                  |         |
| the service we provide                                           |                  |         |
| 79                                                               | 79               |         |
| 0                                                                |                  |         |
| B12 Directors and deputies in ORR are sufficiently visible       | 45               | 45      |
| 46                                                               |                  |         |
| 0                                                                |                  |         |
| 45                                                               |                  |         |
| H43                                                              |                  |         |
| Learning and development activities I have completed in the      |                  |         |
| past 12 months have helped to improve my performance             |                  |         |
| 52                                                               | 51               |         |
| 0                                                                |                  |         |
| 46                                                               |                  |         |
| B19                                                              |                  |         |
| I have the opportunity to contribute my views before decisions   |                  |         |
| are made that affect me                                          |                  |         |
| 34                                                               | 34               |         |
| 0                                                                |                  |         |
| I47 I am treated with respect by the people I work with          | p                | y       |
| 0                                                                |                  |         |
| B14 I believe the board has a clear vision for the future of ORR | 37               | 36      |
| 0                                                                |                  |         |
| 49                                                               | B15              |         |
| Overall, I have confidence in the decisions made by ORR's        |                  |         |
| directors and deputies                                           |                  |         |
| 35                                                               | 36               |         |
| 0                                                                |                  |         |
| D28 I h                                                          | l                | k bj ti |
| A08 The feedback I receive helps me to improve my performance    | 56               | 57      |
| -1                                                               |                  |         |
| 54                                                               |                  |         |
| D29 I have the skills I need to do my job effectively            | 86               | 87      |
| -1                                                               |                  |         |
| 64                                                               |                  |         |
| 55                                                               |                  |         |
| H42                                                              |                  |         |
| I am able to access the right learning and development           |                  |         |
| opportunities when I need to                                     |                  |         |
| 61                                                               | 63               |         |
| -1                                                               |                  |         |
| 54                                                               |                  |         |
| C24 I feel involved in decisions that affect my work             | 53               | 56      |
| -3                                                               |                  |         |
| 57                                                               |                  |         |
| K55                                                              |                  |         |
| I believe that directors and deputies in ORR will take action on |                  |         |
| the results from this survey                                     |                  |         |
| 33                                                               | 37               |         |
| -4                                                               |                  |         |
| I46 I am treated fairly at work                                  | 74               | 79      |
| -5                                                               |                  |         |
| 74                                                               |                  |         |
| B16 I feel that change is managed well in ORR                    | 22               | 27      |
| -5                                                               |                  |         |
| 68                                                               |                  |         |
| D26 In my job, I am clear what is expected of me                 | 76               | 81      |
| -5                                                               |                  |         |
| 79                                                               |                  |         |

## Comparison Against Other Organisations

|                                                              | Civil Service    | Your    |
|--------------------------------------------------------------|------------------|---------|
| ORR 2009 %                                                   | ORR 2009 %       | 2009 %  |
| Difference from Civil                                        |                  |         |
| position out                                                 | 2009 %           |         |
| Difference from Civil                                        |                  |         |
| position out                                                 |                  |         |
| Questions                                                    |                  |         |
| Positive                                                     | Positive         |         |
| Service 2009                                                 |                  |         |
| of 96 orgs                                                   |                  |         |
| J54 ORR motivates me to help it achieve its objectives       | 33               | 38      |
| -6                                                           |                  |         |
|                                                              |                  |         |
| 62                                                           |                  |         |
|                                                              |                  |         |
| D30 I have the tools I need to do my job effectively         | 66               | 72      |
| -6                                                           |                  |         |
|                                                              |                  |         |
| 72                                                           |                  |         |
|                                                              |                  |         |
| B11 I feel ORR as a whole is managed well                    | 34               | 40      |
| -7                                                           |                  |         |
|                                                              |                  |         |
| 66                                                           |                  |         |
|                                                              |                  |         |
| A10 Poor performance is dealt with effectively in my team    | 31               | 38      |
| -7                                                           |                  |         |
|                                                              |                  |         |
| 83                                                           |                  |         |
|                                                              |                  |         |
| J53 ORR inspires me to do the best in my job                 | 33               | 40      |
| -7                                                           |                  |         |
|                                                              |                  |         |
| 73                                                           |                  |         |
|                                                              |                  |         |
| 37                                                           | 44               |         |
| -7                                                           |                  |         |
|                                                              |                  |         |
| 72                                                           |                  |         |
|                                                              |                  |         |
| Learning and development activities I have completed while   |                  |         |
| H45 working for ORR are helping me to develop my career      |                  |         |
| 41                                                           | 48               |         |
| -8                                                           |                  |         |
|                                                              |                  |         |
| J51 I would recommend ORR as a great place to work           | 66               |         |
|                                                              |                  |         |
| 56                                                           | 63               |         |
| -8                                                           |                  |         |
|                                                              |                  |         |
| D27 I get the information I need to do my job well           |                  |         |
| g                                                            | y j              |         |
| 73                                                           |                  |         |
|                                                              |                  |         |
| E35 I understand how my work contributes to ORR's objectives | 74               | 82      |
| -8                                                           |                  |         |
|                                                              |                  |         |
| 78                                                           |                  |         |
|                                                              |                  |         |
| 30                                                           | 39               |         |
| -9                                                           |                  |         |
|                                                              |                  |         |
| 68                                                           |                  |         |
|                                                              |                  |         |

I believe the actions of directors and deputies are consistent B13 with ORR's values 

H44 Th 
t 
iti 
f 
t
d 
l 
i
ORR
H44 There are opportunities for me to develop my career in ORR 
30 
39
39 
30 
-9 
75 
75  
B18 ORR keeps me informed about matters that affect me 
46
56 
-9 
68  
E34 I have a clear understanding of ORR's objectives 
68 
78 
-10 
76  
E33 I have a clear understanding of ORR's purpose 
76  
75 
84 
-10 
B20 I think it is safe to challenge the way things are done in ORR 
78  
29 
39 
-11 
J52 I feel a strong personal attachment to ORR 
88  
30 
45 
-16 
53 
71 
-18  
91  

I think that ORR respects individual differences (e.g. cultures, I49 working styles, backgrounds, ideas etc) 

J50 I am proud when I tell others I am part of ORR 
36 
56 
-19  
84  

## Appendix 1: Participating Organisations

The organisations that have taken part in the survey are: 
Accountant in Bankruptcy Advisory, Conciliation and Arbitration Service Animal Health Attorney General's Office Buying Solutions Cabinet Office Central Office of Information Centre for Environment Fisheries and Aquaculture Science Child Maintenance and Enforcement Commission Communities and Local Government Companies House Criminal Injuries Compensation Authority Criminal Records Bureau Crown Office and Procurator Fiscal Service Crown Prosecution Service Debt Management Office Department for Business, Innovation and Skills Department for Children, Schools and Families Department for Culture, Media and Sport Department for Environment, Food and Rural Affairs Department for International Development Department for Transport Department for Work and Pensions Department of Energy and Climate Change Department of Health Disclosure Scotland Driver and Vehicle Licensing Agency Driving Standards Agency Export Credits Guarantee Department FCO Services Fire Service College Food and Environment Research Agency Food Standards Agency Foreign and Commonwealth Office General Register Office for Scotland Government Car and Despatch Agency Government Equalities Office Government Office Network Highways Agency Historic Scotland HM Courts Service HM Crown Prosecution Service Inspectorate HM Inspectorate of Education HM Revenue & Customs HM Treasury Home Office Identity and Passport Service Intellectual Property Office Jobcentre Plus Land Registry Marine and Fisheries Agency Maritime and Coastguard Agency Meat Hygiene Service Medicines and Healthcare products Regulatory Agency Ministry of Defence Ministry of Justice National Measurement Office National Offender Management Service National Savings & Investments National School of Government Office for National Statistics Office of Fair Trading Office of Government Commerce Office of Rail Regulation Office of the Public Guardian Office of the Scottish Charity Regulator Ordnance Survey Pension, Disability and Carers Service Registers of Scotland Rural Payments Agency Scotland Office Scottish Housing Regulator Scottish Public Pensions Agency Serious Fraud Office Social Work Inspection Agency Student Awards Agency for Scotland The Health and Safety Executive The Insolvency Service The National Archives of Scotland The Planning Inspectorate The Royal Parks The Scottish Government The UK Hydrographic Office Transport Scotland Treasury Solicitor's Department Tribunals Service UK Border Agency Valuation Office Agency Vehicle and Operator Services Agency Vehicle Certification Agency Veterinary Laboratories Agency Veterinary Medicines Directorate Wales Office Wilton Park Executive Agency 

## Appendix 2: Technical Information % Positive

This represents the proportion of respondents who ticked 'agree' and 'strongly agree' combined. 

## Anonymity

ORC International belongs to the Market Research Society and is bound by their strict code of conduct and confidentiality rules, and therefore cannot allow the breakdown of groups to the extent where the anonymity of individuals may be compromised. Groups where less than 10 people responded will not be analysed or receive a report. However, their data will contribute to the scores for parent units they belong to and ORR scores overall. 

## Rounding

Percentages are presented as whole numbers for ease of reading. To give maximum accuracy, rounding is performed at the last stage of calculation. Values from .00 to .49 are rounded down and values from .50 to .99 
are rounded up. If you perform calculations using rounded figures, these may differ slightly from our calculations. 

For example, if you add together the % Strongly agree, % Agree, % Neither, % Disagree and % Strongly disagree these may not total exactly 100%. 

Worked Example 
Percentage scores 
Strongly 
Neither agree 
Strongly 
agree 
Agree 
nor disagree 
Disagree 
disagree 
Total 
151 
166 
176 
96 
24 
613 
24.63% 
27.08% 
28.71% 
15.66% 
3.92% 
100.00% 
25% 
27% 
29% 
16% 
4% 
101% 
Number of responses Percentage Displayed rounded percentages 
Number of positive responses 
(151+166)= 317  
% Positive score 
317/613= 52%  

## Civil Service 2009

The Civil Service 2009 benchmark score is the median score across all organisations that have taken part in the 2009 Civil Service People Survey (see Appendix 1 for a list of these organisations). 

## High Performance Benchmark (Bm)

This is the top 24 scoring organisations that have taken part in the 2009 Civil Service People Survey (see Appendix 1). 

## Appendix 2: Technical Information The "Employee Engagement Index"

The survey includes five questions that make up the engagement index (J50-J54). The index score represents the average level of engagement in the unit such that 0 on the index represents all respondents saying they strongly disagree to all five engagement index questions and 100 represents all respondents saying they strongly agree to all five engagement index questions. 

## The 9 Driver Themes

Many questions asked in the survey are related to each other and arranged into themes accordingly. The nine driver themes are labelled A to I throughout the report. Questions outside the engagement model and therefore not included in the driver themes include your organisation's local questions; as well as question groups K (Taking action), L (Discrimination, harassment and bullying), M (Data Security), N (The Civil Service Code) and O (Your plans for the future). 

## The "Key Drivers Of Engagement"

While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. A statistical technique, stepwise regression, is used to identify which of the engagement driver themes (themes A to I) influence the engagement levels of your staff. The themes which are identified as having an impact on engagement levels are called key themes; the top three themes are the most important and should be the focus for action. All levels of engagement are measured (low through to high), and key driver themes can have both positive and negative impacts on engagement. Therefore, improvements in perceptions of the key driver themes will improve average engagement levels, likewise, a worsening of perceptions of the key driver themes will have a negative effect on average engagement levels. 

## "Impact On Engagement"

The bar chart on the front page shows the impact on engagement for the key driver themes. The percentages give an idea of the relative importance of the individual themes. For example, a theme with a 40% impact rating is twice as important as a theme with a 20% impact rating. Note, percentages are not intended to sum to 100. 

## "Theme Score (% Positive)"

This percentage represents the number of positive responses (agree/strongly agree) to questions in the theme as a proportion of all responses to questions in the theme. 

## Further Information

For further details about the statistical analysis presented in this report please refer to your organisation's survey project team.