# Public Toilets In London Update Report July 2011 Public Toilets In London Update Report

## Copyright Greater London Authority July 2011

Published by Greater London Authority City Hall The Queen's Walk More London London SE1 2AA www.london.gov.uk enquiries 020 7983 4100 minicom 020 7983 4458 ISBN This publication is printed on recycled paper 
 

## Health And Public Services Committee Members

|                           |              |
|---------------------------|--------------|
| Victoria Borwick (Chair)  | Conservative |
| Navin Shah (Deputy Chair) | Labour       |
| Richard Barnbrook         | Independent  |
| Richard Barnes            | Conservative |
| Andrew Boff               | Conservative |
| Nicky Gavron              | Labour       |

 
The Health and Public Services Committee investigated the provision of public toilets in London in 2006.  The final report from that investigation can be found here: http://legacy.london.gov.uk/assembly/reports/health/public-toilets.pdf On the 3 November 2010 the Committee agreed to follow up its investigation.  The following terms of reference for an update review were agreed: 
" To review whether the provision of public toilets in London has improved since 2006, and to identify what more the Mayor could do to improve provision. The Committee would welcome feedback on this report.  For further information contact Richard Berry on 020 7983 4199 or richard.berry@london.gov.uk.  For media enquiries contact Lisa Moore on lisa.moore@london.gov.uk or Julie Wheldon on julie.wheldon@london.gov.uk, or phone 020 7983 4228. 

## Contents

| Chair's foreword                             |   7 |
|----------------------------------------------|-----|
|                                              |     |
| Executive summary                            |   9 |
|                                              |     |
| 1                                            |     |
|                                              |     |
| Introduction                                 |  11 |
|                                              |     |
| 2                                            |     |
|                                              |     |
| A role for the Mayor                         |  13 |
|                                              |     |
| 3                                            |     |
|                                              |     |
| Provision of public toilets                  |  17 |
|                                              |     |
| 4                                            |     |
|                                              |     |
| Information about public toilets             |  32 |
|                                              |     |
| Appendix 1 Recommendations                   |  38 |
|                                              |     |
| Appendix 2 Borough toilet provision          |  39 |
|                                              |     |
| Appendix 3 Information published by boroughs |  40 |
|                                              |     |
| Appendix 4 Good practice by London boroughs  |  41 |
|                                              |     |
| Appendix 5 Views and information             |  43 |
|                                              |     |
| Appendix 6 Orders and translations           |  45 |
|                                              |     |
|                                              |     |
|                                              |     |

## Chair'S Foreword

Every day millions of journeys are made across London as we go to work, go shopping, visit the sights or take advantage of all the wonderful cultural activities this great city has to offer.  For some people setting out across town such a journey requires forethought and planning as they need to be sure that they can if required quickly access an open and clean public toilet. This report is a follow up to a 2006 Health and Public Services Committee investigation, which was led by Assembly Member Joanne McCartney.  The Committee has followed up the availability of public lavatories and how you find out where they are located. The Committee appreciates that the term 'public lavatory' is rather out of date in terms of municipal provision and instead have looked at available public facilities across London.  Accurate information on a cross-London basis has been difficult to find for us as a Committee, so it would probably be even more difficult for a visitor. We welcome the Mayoral initiative in encouraging retail and commercial premises to open their facilities to the public, which has resulted in an overall increase in provision.  Some councils have used innovative approaches to increasing provision with community schemes, which have replaced or supplemented municipal facilities. The most successful community toilet scheme is in Richmond which has been over-subscribed by retailers wishing to join their scheme. Whilst this is good news we argue that more can be done to increase public provision and to let people know what facilities are available and where.  Our report makes a number of practical suggestions.  For example, public buildings should make facilities available, including Town Halls, libraries, museums in receipt of public funds.  We also argue that although TfL are including facilities in new stations they are currently not intending to have public lavatories in Crossrail stations. The new Crossrail stations will be disabled friendly so it would be a lost opportunity if this new build did not include public toilets available for the disabled and thus create a beneficial legacy for London's infrastructure, which would be particularly helpful to travellers and visitors to London.  We urge TfL to reconsider this. Our report also sets out why publishing up to date information of what facilities are available is important to visitors, the disabled and elderly. 

We urge councils to take up the challenge to encourage effective signage of the facilities in their boroughs. The unresolved issue is there is a broad range of provision but no-one has taken on the challenge of bringing that all together in an easily accessible format.  The GLA have open source data on the information provided to them, but as far as we can tell there is still no resource that plots all the provision available.  Thus there is still the appearance of a patchy provision across London. We have taken steps to produce a standard document in a userfriendly format that people can fill in with the latest data which map and app developers can use to create tools for people to help them move confidently around the city.  As we prepare for the Olympics next summer, we want to see all the detail brought together in a form that is usable by both those that have access to the internet and those that do not.  We have made a start and it is up to Londoners to finish the picture I would like to thank fellow Committee Members and officers for helping to produce this report.  We are also very grateful to those who participated in our investigation by speaking at our hearing or submitting views and information. 

Victoria Borwick AM 
Chair, Health and Public Services Committee 

## Executive Summary

In this report the Health and Public Services Committee considers how to improve the provision of public toilets in London.  Our investigation followed up a previous report by the Committee on this topic in 2006. Public toilets are a vital service, both for Londoners and visitors to the city.  They are especially important for certain groups, such as the elderly or those with certain health conditions, as well as for tourists. Public toilets can support businesses in boosting customer footfall, by giving people more confidence to move around the city, and helping to keep London clean. There are a number of important aspects to this issue.  The first is provision: the number and type of toilets that are available for public use.  The second is information: how the public are informed about the location and accessibility of the toilets that are available.  This report examines what new initiatives have been introduced recently and evaluate their impact. Our recommendations focus on what the Mayor can do to help promote the availability of public toilets, either independently or in partnership with others, such as boroughs or private companies.  While the Mayor has no statutory role in toilet provision he does act to improve the look and feel of London, has control of important policy levers and can bring partners together.  We explore the Mayor's role in Chapter 2. Chapter 3 sets out our finding that the number of local authority toilets has continued to decline in London, with some boroughs no longer providing any public toilets directly.  However, new approaches have helped supplement traditional provision, particularly the community toilet schemes in which the toilets in local businesses and other public buildings are made available for general public use.  We recommend the Mayor support this by ensuring the buildings occupied by the Greater London Authority Group allow public access to toilets. We examine the Mayor's Open London scheme, in which major businesses that operate throughout London agree to make their toilets available to customers and non-customers.  We welcome this approach, and believe it could be extended to include publicly-funded bodies making their toilets available, too.  We recommend the Mayor renew his efforts to encourage businesses and other organisations to make their toilets available. 

Chapter 3 also highlights our particular concerns about the provision of toilets on the new Crossrail network.  While Transport for London has continued to upgrade toilet provision on the London Underground, London Overground and at bus stations, none of the eight new Crossrail stations in London will have toilet facilities.  This could be a lost opportunity to deliver new provision cost-effectively, and we recommended that this issue be revisited.  The step-free access guaranteed at Crossrail stations also means this is an opportunity to boost provision of disabled toilets. Chapter 4 discusses the further improvements that are needed in the way information about public toilets is published.  People want easy access to information about where they can find a toilet, what facilities they will find there " such as wheelchair access or baby changing " and also whether they will have to pay to use it.  We consider the information published by the boroughs, the GLA Group, commercial operators and voluntary groups, and find that it is patchy and incomplete. Our priority is to see greater integration of the different information sources.  Currently there are multiple sources depending on the type of toilet and the geographical area it is in.  We would like to see this information published openly in a standard format: this will allow those who are developing new public information sources " maps, websites and mobile applications " to rely on accurate, comprehensive data.  We recommend that toilet providers adopt this approach, using the standard open data format developed by the Committee, which is published alongside this report.1 

## 1 Introduction

1.1 
The provision of public toilets is a vital public service, helping to improve the quality of life for Londoners and the experiences of visitors to the city.  By helping people have the confidence to move around London, public toilets support businesses in boosting customer footfall.  They are especially important for certain groups, such as the elderly or those with certain health conditions.  Public toilets also help to keep the city clean when the pubs and clubs empty late at night and revellers can be tempted to relieve themselves in other, less hygienic places. 
1.2 
The Health and Public Services Committee first investigated public toilets in London in 2005-06, leading to the publication of our report, 
An Urgent Need: The state of London's public toilets, in March 2006.2  
In this earlier investigation we highlighted the alarming decline in the 
number of local authority-maintained public toilets in recent years.3 
1.3 
In our earlier report we recommended several steps to improve toilet provision, including the use of planning powers by boroughs to establish new toilets, the rollout of 'community toilet schemes' whereby toilets on commercial premises are made available to the public, and the publication of a London-wide toilet map.  A follow-up 
report was published in July 2007.4 
1.4 
In this follow-up investigation, the Committee sought to assess what had happened to public toilet provision in London since our report, and to identify any further steps the Mayor could take. 
1.5 
We have used a flexible approach to defining 'public toilet' in this investigation.  As well as examining traditional public toilets that are provided and funded directly by local authorities, we have also considered other toilets that are open to the general public.  This may include those in other public buildings or on commercial premises that are available to everyone, rather than just employees or paying 
customers, for instance.  This approach to defining public toilets reflects the changing ways that policy-makers have sought to increase access to toilets in recent years. 

1.6 
In conducting this investigation the Committee has gathered views and information from a large number of individuals and organisations. We surveyed London boroughs about the toilets available to local residents in their area.  We have also received submissions from voluntary organisations, from industry groups representing toilet providers and independent experts.  In early 2011 we held a meeting to discuss the topic with the Mayor's office, Transport for London, a London borough and business representatives.  Finally, we held an online public consultation on one aspect of the investigation: the development of an open data standard for public toilets.  For further details of the submissions received and meeting participants please see Appendix 4. 
1.7 
This report sets out the findings of our investigation, and is structured in the following way: 
" Chapter two sets out the role played by the Mayor with regards to 
public toilets in London; 
" Chapter three examines the provision of toilets, including by 
London boroughs, Transport for London and private providers; and 
" Chapter four considers the quality of published information about 
the location and accessibility of toilets. 
1.8 
We have made a number of recommendations to the Mayor in this report, which are listed in full in Appendix 1.  For each, we ask that the Mayor respond to the Committee to set out how he will implement the recommendation by the end of October 2011.  We also ask that the Mayor provide a progress report to the Committee by the end of April 2012 to update us on the provision of public toilets in London. 

## 2 A Role For The Mayor

2.1 
The Mayor does not have a specific statutory duty to provide public 
toilets in London.5  Nevertheless the Mayor is active in this area.  
Transport for London, which the Mayor controls, provides public toilets directly.  The Mayor has also promoted the provision of public toilets by others using his planning powers and through his Open London scheme, which will be discussed in more detail later in this report. 
2.2 
The Mayor has control of some important policy levers and key resources in relation to public toilets.  With his city-wide status he can also spread good practice among London boroughs and other bodies. Based on these attributes, there is a case for the Mayor to play a role in promoting the provision of public toilets in London.   
2.3 
Views and information received by the Committee during this investigation suggest public toilets are an important service for Londoners.  They are particularly vital for specific groups who have most need for toilet facilities.  These include older people, pregnant women, parents with young children and people with certain health conditions.  For instance, we heard from Crohn's and Colitis UK, an organisation representing people suffering from irritable bowel disease, about the importance of toilets to this group: 
"Day to day living is affected by a constant anxiety about suddenly needing a toilet and having very little time to find one, and this can have a devastating impact on the ability to engage in activities away from home. The provision of public toilet facilities is, therefore, an issue of great concern to people living with irritable bowel disease."6 

2.4 
We also heard from Transport for All about the importance of public toilet provision for older and disabled people: 
"It's very common that older people and some disabled people choose not to travel because they cannot be sure of finding a toilet, 
                                                 
or an accessible toilet. Concerns about finding a useable toilet are also the source of a great deal of stress and anxiety for older and disabled people when they do travel."7 

2.5 
Toilets are also an important part of London's tourism offer.  The British Toilet Association " a body representing local authorities, toilet providers and charities " emphasised this in a submission to the Committee, particularly focusing on the influx of visitors expected for the 2012 Olympic and Paralympic Games: 
"Lack of toilets in London in 2012 will certainly be bad for London's image and public hygiene…. street fouling could easily arise if this matter is not addressed It would be a tragedy if the legacy of the 2012 Olympics was a record of poor or non-existent facilities for the millions of spectators and visitors who deserve the provision of clean, safe and hygienic toilets."8 

2.6 
The current level of service in London has been criticised for failing to meet these needs.  For instance the National Childbirth Trust, a charity for parents, told the Committee: 
"…the state of public toilet facilities in London remains poor - they are poorly maintained, poorly advertised, unhygienic, inaccessible to families with prams and buggies and poorly provided with baby changing facilities."9 

2.7 
There are several areas where the Mayor has powers relating to public toilets: 
" The Mayor has control of Transport for London, which provides 
128 toilets at train and bus stations, most of which are free of charge;  
                                                 

" The Mayor has significant powers in spatial planning " producing 
the London Plan and supplementary planning guidance " which can 
and have been used to promote public toilets;10  
" The Mayor has a duty to promote the health of Londoners and 
reduce health inequalities.  He produces a Health Inequalities Strategy, in which the importance of public toilets in helping 
people get around is recognised;11 and 
" The Mayor may gain additional responsibilities in the management 
of the eight Royal Parks in London, all of which currently have 
public toilets.12 
2.8 
Other resources at the Mayor's disposal can be useful in delivering public toilets.  The organisations in the GLA Group occupy a range of buildings throughout London, with toilets that could be available for public use.  The GLA also maintains the London Datastore, which could be used to make data available about public toilets. 
2.9 
As in other policy areas, the Mayor could have a role in promoting good practice among London boroughs.  Public toilets are primarily a service delivered by local authorities, although in London there are differing approaches among boroughs to the provision of toilets and publication of information about them. 
2.10 The Mayor's city-wide status also means he can lead discussions with 
toilet providers that operate throughout London; in fact he has done this already through his Open London scheme.  In this scheme, the Mayor has invited large companies " such as supermarkets, restaurants, cafés or clothes retailers that operate stores and branches with toilet facilities throughout London " to make their store toilets available for use by the general public, as well as customers.  While boroughs can discuss this with companies individually it is more efficient for the Mayor to do so. 
                                                 
Conclusions 

2.11 Public toilets are a vital public service, both in helping Londoners to 
get around the city and making London attractive to visitors. Provision of toilets will be particularly important during the Olympic and Paralympic Games in London in 2012, when there will be pressure on existing toilet provision, and a need to present the city in the best possible light. 
2.12 There is a role for the Mayor in enhancing both the provision of public 
toilets and the information published about public toilets in London. The Mayor has control of important policy levers in transport, planning and public health, and can act to promote good practice throughout the city. 
 

## 3 Provision Of Public Toilets

3.1 
This chapter sets out our findings on the level of public toilet provision in London, and steps that have been taken recently by London boroughs and the Mayor to improve provision. 
3.2 
In the Committee's previous report on public toilets we highlighted the decline in local authority-maintained public toilets from 486 in 2000 
to 419 in 2004. 13   There appears to have been further closures in the 
ensuing years.  The data collected by the Committee during this investigation indicates there are now 393 local authority-maintained toilets in London; this represents a fall of about one-fifth in the past 
decade.14 
3.3 
Table 1 below sets out the key findings of the investigation in terms of the level of public toilet provision.  It also includes figures for different types of public toilet provision, not just those toilets provided directly by local authorities.  This reflects our broad approach to defining public toilets, as discussed in the introduction to this report.   

| Type of toilet                                    | Number                                         |
|---------------------------------------------------|------------------------------------------------|
| Borough-maintained flush toilets                  | 401                                            |
| Borough-maintained street urinals                 | 3                                              |
| 141                                               | Public toilets at London Underground,          |
| London Overground, National Rail and bus          |                                                |
| stations                                          |                                                |
| 47                                                | Toilets in other public buildings available to |
| the general public, such as libraries, town halls |                                                |
| and museums                                       |                                                |
| [Based on information from boroughs]              |                                                |
|                                                   |                                                |

                                                 

| 358                                   | Toilets in borough-run community toilet        |
|---------------------------------------|------------------------------------------------|
| schemes                               |                                                |
| Toilets in Mayor's Open London scheme |                                                |
| 16                                    |                                                |
|                                       | 77                                             |
| 25                                    | Toilets in other commercial premises available |
| to the general public                 |                                                |
| [Based on information from            |                                                |
| boroughs]                             |                                                |
|                                       |                                                |

 
3.4 
The figures shown above are only indicative of current public toilet provision.  Additional toilets may be available to the public, but are not included here because they are not advertised as such.  In particular, there may be many other public buildings or commercial premises that have toilets accessible to the public.  It is not possible to state precise numbers for toilets in these categories, beyond the information provided by boroughs in survey responses or on their websites. 
3.5 
The distinctions between the categories in the table above are also blurred, as boroughs tend to categorise their toilets in different ways: for instance, some may list toilets that are inside council-owned buildings as local authority-maintained toilets, while others include them in their community toilet scheme and others in a separate category. 
3.6 
It is not known how many of these public toilets are accessible to disabled people.  Only around half of boroughs have provided or published full information on disabled access (see discussion in Chapter 4).   There are approximately 900 toilets in London registered as part of the National Key Scheme run by the disability charity 
RADAR.17  In this scheme, disabled people can purchase a key to use 
toilets reserved for their use in business premises or public buildings. However, toilets in the National Key Scheme can still be restricted to customers, so they are not necessarily public toilets. 
3.7 
The disability charity Mencap publishes information on how many 'Changing Places' toilets there are in London.   These toilets have the 
                                                 
highest standards of accessibility, with additional space and equipment.  There are only 15 Changing Places toilets in London (see Table 2 below).18  This is equivalent to one Changing Places toilet per 
500,000 people; this is much worse than the average for the rest of the UK, where there is one Changing Places toilet per 200,000 
people.19   

Victoria Embankment Garden, Westminster 
The Camden Society, Kentish Town 
Eltham Centre, Eltham 
Tate Modern gallery, Bankside 
Centre 404, Holloway 
Crescent Resource Centre, New Malden 
Great Ormond Street Hospital, Bloomsbury 
East Ham Leisure Centre, East Ham 
The Causeway Centre, New Malden 
Southwark College, Bermondsey 
Ealing, Hammersmith & West London College, Acton 
Sutton Centre for Independent Living & Learning, Sutton 
City Hall, London Bridge 
Community Centre, Plaistow 
Sutton Railway Station, Sutton 

 
Borough provision of toilets 

3.8 
Table 1 sets out how many toilets are provided directly by boroughs across London.  Within this overall picture, coverage is patchy.  The provision of traditional public toilets ranges from none at all in some boroughs, to over 20 in others.  Appendix 2 displays the available data for individual boroughs. 
3.9 
Different models of provision have also been adopted.  For instance, the London Borough of Richmond has focused its toilet provision on a 'community toilet scheme', in which 97 local businesses are paid £600 each per year to make their toilets available to the general public, not 
                                                 
just to paying customers (see the next section for more detail).20  The borough has closed all of its traditional public toilets.  The costs of the scheme in Richmond amount to around £60,000 in payments to businesses, although there may be additional costs for the borough in managing the system.   

3.10 This approach contrasts with that of the London Borough of Camden, 
which continues to maintain 27 traditional public toilets, the highest 
number of any borough.21  Alongside this, Camden is piloting a 
community toilet scheme in one part of the borough, with six participating businesses.  The borough spends around £400,000 per 
year maintaining its toilet provision.22 
Community toilet schemes 

3.11 Community toilets schemes are a new initiative introduced in several 
boroughs since our previous work on this topic, in which local businesses are paid by the borough to allow non-customers to use 
their toilets during opening hours.23   
3.12 The payment to businesses covers the cost of cleaning, maintenance 
and staff time.  Businesses display window signs to inform the public that their toilets are available for use " see an example overleaf " and borough websites also list the participating businesses.  In some boroughs, the names and locations of participating businesses are displayed on street signs. 
 
Source: London Borough of Enfield 
 

3.13 In 2006 the Committee recommended that all London boroughs 
should consider launching similar schemes.  Soon after Boris Johnson became Mayor in 2008 he wrote to all London boroughs to encourage 
them again to do this.24  To date, 13 boroughs have launched 
community toilet schemes, as shown in Table 2 below.  In total there are 358 participating businesses across London. 

| Borough                 |   Participating businesses in  |
|-------------------------|--------------------------------|
| community toilet scheme |                                |
| Bromley                 |                            13  |
| Camden                  |                             6  |
| City of London          |                            31  |
| Ealing                  |                             8  |
|                         |                                |
| Enfield              |   29  |
|----------------------|-------|
| Haringey             |    6  |
| Lambeth              |   30  |
| Merton               |    2  |
| Richmond upon Thames |   97  |
| Southwark            |    5  |
| Sutton               |   14  |
| Waltham Forest       |   39  |
| Wandsworth           |   78  |

 
3.14 Table 2 above shows the size of the scheme in each borough, 
revealing that there is substantial variation between boroughs. Richmond now has 97 participating businesses and Wandsworth has 78, while other boroughs have many fewer: in some cases this is likely to reflect the fact schemes have been launched relatively recently.  As well as recruiting private businesses, some boroughs also include public buildings such as town halls and libraries in their community toilet schemes. 
3.15 These schemes offer the opportunity to increase public toilet 
coverage, at relatively low cost to the taxpayer.  If all boroughs replicated the large schemes that operate in Richmond and Wandsworth this would represent a huge increase in overall toilet provision, but at much lower cost then providing the same number of traditional, local authority-maintained public toilet provision. 
3.16 However, a number of issues and problems with community toilet 
schemes have been identified.  In particular, community toilets do not necessarily provide the coverage or reliability that local authoritymaintained toilets can: 
" Access to community toilets depends on the opening hours of 
participating businesses: this may particularly limit the availability 
of toilets late at night;26 
" Community toilets may not have the same levels of disabled access 
as local authority-maintained toilets;27 
" Businesses' participation in schemes may fluctuate with changes in 
personnel, for instance a new owner or manager may take over a 
business and decide to withdraw membership;28 and 
" Businesses may not comply with the membership requirements set 
out by boroughs.  For instance, in November 2010 the Sutton Seniors' Forum visited all of the community toilet scheme participants in Sutton, and reported that only two (out of 14 members) displayed notices to inform the public that toilets were 
available to non-customers.29 
3.17 There is also evidence that boroughs may be developing community 
toilet schemes not to complement but to replace traditional public toilets entirely.  Out of the 13 London boroughs with community toilet schemes, four of them no longer maintain any public toilets directly 
(Merton, Richmond, Sutton and Waltham Forest).30 
3.18 London boroughs are ultimately responsible for the look and feel of 
their area.  They need to ensure there is good public toilet provision to create high quality living environments and to support lively retail areas.  The patchy coverage of publicly accessible toilets across London suggests not all boroughs are delivering high standards of provision. 
                                                 

3.19 Community toilets schemes offer an effective way to increase public 
toilet provision.  The Committee welcomes the fact that a number of boroughs have introduced these schemes since our previous report, and encourages others to continue this trend.  All boroughs could learn from the good practice seen particularly in Richmond and Wandsworth.   
3.20 We have to be aware of the limitations of community toilet schemes.  
If boroughs are going to depend increasingly on others to provide public toilets " moving away from traditional, borough-maintained toilet provision " then issues such as opening hours and disabled access need to be addressed.  To do this, it is necessary for community toilet schemes to be of sufficient scale to guarantee widespread coverage.  There is also a need for participants that offer extended opening hours, disabled access, and baby changing facilities.  This requires a firm commitment from boroughs to recruit member companies and to continue monitoring provision.   
3.21 Furthermore, the Committee believes boroughs should seek to include 
public buildings such as town halls, libraries and museums " many of which are owned by boroughs " in their community toilet schemes. This would open up access to these publicly-funded facilities to those that pay for them.  The Mayor could support this by opening access to toilets in buildings controlled by Greater London Authority and including them in borough schemes. 
The Mayor should direct all organisations in the GLA Group to allow public access, where possible, to the toilets in the buildings they occupy.  The Mayor should write to all relevant boroughs to indicate that these buildings are available for membership of a borough-run community toilet scheme.  

 What the Mayor is doing 
3.22 The Mayor has a number of policy levers that he can use to support 
the provision of public toilets in London.  Planning guidance produced by the Mayor allows him to influence toilet provision in new 
developments.  His control of Transport for London means he is responsible for toilet provision on the London Underground and Overground networks and at bus stations, where provision has increased recently.  Furthermore, the Mayor's position as London's political leader creates the means by which he can encourage businesses to make their toilets available to the public.  He has been active in all of these areas in recent years. 

## Open London

3.23 In March 2009 the Mayor launched his own scheme to encourage 
private businesses to make their toilets available to the general public, known as Open London.  In this scheme, the Mayor has focused on large companies that operate throughout London.  Companies that join the scheme agree to make all of their existing customer toilets 
available to non-customers.31  Unlike in boroughs' community toilet 
schemes, companies do not receive payment to join Open London. 
3.24 Take-up of Open London among businesses has been limited.  Seven 
companies joined the scheme in 2009: Tesco, Sainsbury's, Marks and Spencer, Borders (closed down), Asda, Austin Reed and John Lewis (including Waitrose).  No new members have been recruited since May 2009.   
3.25 Other companies that are not members of the Open London may still 
allow both customers and non-customers to use their toilets. However, this is not always the case.  During the survey carried out by the Sutton Seniors' Forum in November 2010, the group found there were a number of large retailers that had no customer toilets at all, and several that would not allow the public to use a staff toilet even in 
an emergency.32   
3.26 The Greater London Authority has not collected information on how 
many toilets have become available to the public as part of the Open London scheme.  However, an independent count by the developer of the website www.toiletmap.co.uk has found that approximately 77 toilets are available in the London stores of member companies.  Some of the companies in the scheme already permitted non-customers to use toilets in their stores on an informal basis. 
3.27 Deputy Mayor Richard Barnes AM, who oversees Open London for the 
Mayor's office, reported to the Committee some of the difficulties in 
recruiting members to the scheme.33  One reason given is that many 
potential members are run as franchise businesses; therefore, membership of the scheme cannot be agreed centrally by the company's head office, only by each individual franchisee.  For instance, Costa Coffee, Starbucks and Kentucky Fried Chicken are franchise businesses that were initially approached by the GLA, but 
have declined to join.34 
3.28 There has been no formal assessment of the impact of the Open 
London scheme.  A representative of one member company " Jonathan Simpson, Corporate Affairs Manager at Tesco " told the Committee that they had seen an increase in toilet usage in Tesco's 
larger stores since 2009.35  This may of course be the result of other 
factors, such as the closure of other public toilets. 
Conclusions 

3.29 The Mayor has taken action to support the provision of public toilets 
in London.  The Committee supports the Mayor's efforts to encourage businesses to open up their toilets to both customers and the general public, as he has done through his Open London scheme. The Committee also believes toilets in public buildings should also be made available to the general public where possible.   
3.30 Unfortunately no new members have been recruited to the Open 
London scheme since shortly after its launch.  Two years on, it is appropriate time for the Mayor to look at this issue again.  The Committee's desired outcome is the greater availability of public toilets, which is more important than any particular promotional scheme.  We therefore suggest that the Mayor acts to encourage more companies to open access to their toilets.  This activity could be undertaken as part of a re-launched Open London or " if this scheme is discontinued " in support of the community toilet schemes run by boroughs. 
 

The Greater London Authority should identify major 
companies and other organisations that operate across a 
number of London boroughs and provide toilets that could 
be made available for general public use.  They should 
approach all of these organisations and invite them to 
consider making their toilets available.  By spring 2012, the 
Mayor should be in position to announce an additional set 
of companies that will make their toilets available. 

 
 
Transport system 

3.31 The Mayor controls around 128 public toilets operated through 
Transport for London (TfL), which operates the London Underground and London Overground networks and bus stations.  TfL is also jointly responsible with the Department for Transport for Crossrail, a major new piece of transport infrastructure being developed in London. There are around 16 other toilets at National Rail stations in London. 
3.32 London Underground manages 90 public toilets at tube stations.  Of 
these, 37 are accessible to disabled people and 16 have baby changing facilities.  The majority of toilets are inside ticket barriers, and there are charges of 10-50p to use 16 of the toilets.  The toilets are being upgraded as part of London Underground's station upgrade programme; since the Committee's previous report in 2006, six new 
toilets have been opened at six tube stations.36 
3.33 There are 14 public toilets at stations within the London Overground 
network, all of them accessible to disabled people; seven of these toilets are managed by London Overground directly.  Since 2006, toilet facilities have been added at Gospel Oak station, and London Overground is currently planning to introduce accessible toilets at a 
further five stations.37 
                                                 

3.34 There are 24 public toilets at bus stations in London, all of them 
accessible to disabled people.  Since the Committee's report in 2006, new bus station toilets have been installed at White City (paid for by 
Westfield).38 
3.35 Crossrail will add approximately 10 per cent to London's rail capacity 
at a cost of £15.9 billion.  Around 200 million passenger journeys are expected to take place on Crossrail every year, with each train carrying 
1,500 passengers during peak times.39  Eight new Crossrail stations are being built in London.40   
3.36 There are no plans to include toilet facilities at the new Crossrail 
stations in London.  At four of these locations, there are already toilets within the existing National Rail stations that will connect to the Crossrail station; at Tottenham Court Road there will be new toilets installed in the upgraded London Underground station. 
3.37 The London Borough of Islington has raised particular concerns with 
the Committee about Farringdon station.  Farringdon will be the only connection between Crossrail and the redeveloped Thameslink line, with connections to three Underground lines.  According to Crossrail, Farringdon will become one of Britain's busiest train stations, with 140 
trains per hour.41  Farringdon has toilets at the existing London 
Underground station, inside the ticket barriers: these consist of just two cubicles in total.  To access the existing public toilets at Farringdon, Crossrail passengers would have to exit the Crossrail station and re-enter the London Underground station.  As the borough told the Committee: 
"Crossrail is not providing toilet or baby changing facilities at Farringdon Station or any stations along the core section of the routes, nor do they intend to include them in the proposed development over the station or in the public realm surrounding the station. Furthermore, Farringdon suffers from severe problems with anti-social behaviour relating to the nightlife in the area. The 
                                                 
Council regularly receives complaints about street urination in the local area. Without public toilet provision this problem will also occur on Crossrail trains and in and around the station."42 

3.38 The potential impact of inadequate toilet facilities at Crossrail stations 
may be exacerbated by the decision not to provide toilets on board Crossrail trains.  The Mayor has suggested toilets will not be provided on board trains because, "Crossrail will be a high-frequency metrostyle service."43  Many journeys into central London on Crossrail will 
last 45-60 minutes; for instance, the journey from Maidenhead to 
Canary Wharf will take 54 minutes.44  This risks creating high demand 
for toilets among Crossrail passengers alighting in central London, without sufficient provision to meet these needs. 
3.39 The Committee welcomes Transport for London's work to improve 
public toilet provision on its networks, in particular at Underground and Overground stations.  We will continue to monitor the implementation of these commitments.   
3.40 The lack of plans to provide any additional toilet facilities at new 
Crossrail stations in London is very disappointing.  The Committee strongly believes that the development of Crossrail is an ideal opportunity to provide new public toilets, increasing the benefits of the scheme to Londoners and visitors.  The step-free access guaranteed at Crossrail stations also means this is an opportunity to boost provision of disabled toilets. 
3.41 The most cost-effective way to deliver new public toilet provision on 
the network will be to install toilets during the construction of Crossrail stations and trains.  This opportunity should not be missed. Toilets should be provided at new Crossrail stations.   
 
                                                 

Crossrail should install public toilets with access for 
disabled people at all new stations in London.  The Mayor 
should join the Committee in requesting that Crossrail carry 
out this work. 

 
 
Planning  
3.42 New building developments represent an opportunity to enhance 
public toilet provision, if developers are encouraged to establish or upgrade public toilets.  The Mayor can influence this through his strategic powers over spatial planning: he produces the London Plan and strategic planning guidance, which London boroughs must consider in planning applications. 
3.43 The Mayor has published a draft replacement London Plan for 
consultation.45  In this, he has advocated using new developments to 
improve public toilet provision.  Policy 7.5 states: 
"New developments should incorporate local social infrastructure such as public toilets, drinking water fountains and seating, where appropriate." 

3.44 The previous Mayor also published supplementary planning guidance 
that covered public toilets.  In the guidance on 'Accessible London', it is recommended: 
"To address the shortage of accessible public toilet facilities in London, the Mayor will and boroughs should seek to ensure that proposals for retail, leisure, cultural, sport and community facilities provide suitable public toilets for all the community. Boroughs should also make an assessment of provision in public areas and give consideration to addressing any shortfalls."46 

3.45 The GLA has not formally collected data on how many boroughs have 
incorporated these recommendations into their own planning 
guidance.  However, guidance designed to promote the provision of public toilets is included in a number of borough planning documents reviewed by the Committee.47 

3.46 The draft London Plan states that the Mayor is planning to update the 
'Accessible London' guidance.  This process is an opportunity to provide further advice to boroughs, reflecting the changing ways public toilets are being delivered.  In particular, since this guidance was published boroughs and the Mayor have established new types of scheme to make use of toilets on commercial premises, as discussed earlier in this chapter.  New guidance could, for instance, recommend that boroughs encourage businesses located in new developments to join the local community toilet scheme, where these exist. 
3.47 The Mayor is making use of his strategic powers in spatial planning to 
help enhance public toilet provision in London.  It is important that in any updated supplementary planning guidance produced following the final completion of the new London Plan, he retains recommendations to the boroughs on this topic.  Furthermore, his guidance could be updated to reflect recent good practice in London with regards to making toilets on commercial premises available to the public. 

The Mayor should include guidance to boroughs on public toilet provision in his updated Supplementary Planning Guidance on Accessible London.  The guidance should recommend that boroughs take steps to encourage the establishment of public toilets in new developments, and to encourage businesses located in new developments to make their toilets available to the general public, including through a borough-led community toilet scheme. 


                                                

## 4 Information About Public Toilets

4.1 
In the Committee's previous report on public toilets, we found that the information provided to Londoners about public toilets was patchy and incomplete.  Awareness of where toilets are, when they are open, and the facilities offered " such as disabled access or baby changing facilities " is necessary if those that rely on public toilets are going to be able to take advantage of their provision.   
4.2 
There are a variety of ways in which information can be provided to the public, including street signage, telephone helplines, printed leaflets and maps, websites and mobile phone applications.  One borough, Westminster, has introduced a 'Sat Lav' scheme: this allows people to send a text message and receive a reply listing public toilets close to their current location. 
4.3 
Nevertheless, several organisations have commented that public toilets 
in London are poorly advertised or signposted.48  For instance, Crohn's 
and Colitis UK told the Committee: 
"People with irritable bowel disease need visible, clear and standard signage to help then find toilets quickly. Detailed information on opening hours and location can also help with advance planning when visiting or travelling around London. It is our view that further effort is needed to produce such information in promotional leaflets and reliable and easy to find websites."49 

## Information Currently Published

4.4 
During this investigation the Committee has examined the information made available by boroughs and the GLA Group about both the location and accessibility of public toilets in London, including local authority-maintained toilets, participants in community toilets schemes, toilets on the transport network, participants in the Mayor's Open London scheme and other toilets in public or private buildings. 
" Borough-maintained toilets: almost all boroughs list their toilets on 
borough websites (those that do not at present are Barking and Dagenham, Barnet and Hounslow).  However, only around half of boroughs publish precise location details for their public toilets, 
                                                 
such as a street address or postcode and fewer still produce maps showing where the public toilets can be found.  The provision of accessibility information by boroughs " including wheelchair access, baby changing facilities, opening hours or any charges for use - is also inconsistent.  Please see Appendix 3 for individual borough findings. 

" Community toilet schemes: there is a similar picture for the 13 
community toilet schemes run by boroughs.  All relevant boroughs publish a list of participants on their websites, and all but one publishes precise location details.  The publication of accessibility information is again inconsistent.  It is not clear to what extent scheme participants comply with the requirement to display signs in their windows to show that their toilets are available for general public use (see Figure 1); however, there is evidence that not all 
participating business do display these signs.50   
" Mayor's Open London scheme: The GLA has not collected or 
published any information about the location or accessibility of the participating stores in the Mayor's Open London scheme.  The GLA does not publish an up-to-date list of the member companies in the scheme.  No London boroughs list any Open London participants as part of the toilets information they publish on their 
websites.51  None of the Open London member companies display 
signs in store windows to show that toilets are available for general public use: the GLA asked members to do this initially, but none 
agreed to do so.52   
" Transport for London toilets: TfL publishes a map showing where 
public toilets can be found on the London Underground, including Docklands Light Railway.  The map also includes information about 
                                                 
disabled access, baby changing facilities and the charges for use that apply at particular stations.  There is no equivalent information published by TfL " regarding location or accessibility " for the toilets it provides at bus stations or the London Overground network.  Although there are TfL-run toilets in most London boroughs, very few boroughs publish any information about the location or accessibility of these.   
" Other public and private toilets: it is likely that there are many 

other toilets available to the public in public buildings or on commercial premises, which are not part of a formal scheme run by the GLA or boroughs.  There are no London-wide sources for information covering the location or accessibility of all of these toilets.  However, a small number of London boroughs do publish information on their websites showing where available toilets can be found, in either public buildings or on commercial premises. 
4.5 
There are several other sources of information about public toilets in London.  There is particular information published about the location of disabled toilets, including by the Mayor and the voluntary sector. The GLA has also developed a new website, Inclusive London, which provides information about the accessibility of businesses, attractions and public services in London for disabled people, including 
information on customer toilets.53  As discussed in the Chapter 2, the 
charities RADAR and Mencap publish information about the National Key Scheme and Changing Places toilets, respectively. 
4.6 
The quality of information published about public toilets in London needs to be improved.  There are examples of London boroughs providing detailed, user-friendly information about public toilets in their areas, including both borough-maintained toilets and community toilet schemes.  However, there are significant variations in the information provided between boroughs, with some providing none at all. 
4.7 
The information published by the GLA Group is also patchy.  While the London Underground public toilet map and the new Inclusive London 
website are welcome initiatives, there is very little information available publicly about the Mayor's Open London scheme. 

4.8 
A key problem is the lack of integration between the various sources of information.  Boroughs tend not to publicise toilets provided by the Transport for London, for instance.  Londoners and visitors should be able to access a list or map showing all of the publicly accessible toilets in a particular locality: in most places it is not possible for them to do this without referring to several different public sources. Working with boroughs and London Councils, the Mayor should seek to deliver this. 

## Open Data

4.9 
Since the Committee's report in 2006, new technology has increasingly been used as a way to publicise information about public toilets, alongside more traditional methods.  The British Toilet Association voiced its support for this type of initiative in a submission to the Committee: 
"What is needed is a web-based guide that will display all publicly accessible toilets - public toilets in the street, in council buildings, community toilet scheme/Open London scheme partners' toilets - 
online or as a smart phone application."54 

4.10 There are a number of internet-based information sources about 
public toilets in London, produced by the private sector.  These include www.toiletmap.co.uk., www.toiletmaplondon.com, www.toiluxeapp.com and others.  Through these initiatives, users can access a toilet map online or via a mobile phone.   
4.11 Benefits of the online resources are that they can be easily updated 
with the latest information " particularly when toilets are closed, or new toilets are introduced " which is not the case with street signage or printed information, and that the data can be improved through incorporating user feedback.  However, these resources are less useful for those without access to or familiarity with the internet.   This may 
                                                 
be a particular concern for older people, who are generally less likely to have internet access than younger people,55 or for tourists.  
Data availability 

4.12 The usefulness of these resources depends largely on the quality of 
data that is available to the developers behind them.  Data about toilet facilities and locations is generally held by the body responsible for providing the toilet: in London this is predominantly boroughs, but also includes Transport for London, the Royal Parks Agency, other public bodies and private companies.  If these data owners do not make their data available, it is much harder for others to distribute information about toilets to Londoners.   
4.13 We have found good practice examples in London and elsewhere with 
regards to local authorities making toilet data available.  Both the London Borough of Wandsworth and Lincoln City Council publish spreadsheets with toilet data in an easily re-usable data format (comma separated values, or .csv).  Wandsworth includes the latitude and longitude coordinates so the toilet can be precisely mapped. Lincoln also publishes a .csv file with toilet locations, with additional information such as whether the toilet has disabled access, baby changing facilities, opening hours and staffing. 
Promoting open data 

4.14 To help promote this type of approach, during this investigation the 
Committee has been leading the development of a standard open data format for public toilets.  We have done this in consultation with toilet providers and open data experts.   
4.15 We have produced a standard spreadsheet that all toilet providers can 
complete and publish, listing the locations of their toilets and further information about them.  The purpose of this is for all data owners to provide exactly the same information, in the same format, so that it can be accessed by the public and redistributed by any organisation. The Committee has published the latest version of the standard 
format, with guidance on how to complete it, alongside this report.56 
 
4.16 The Committee hopes the standard open data format for public toilets 
that we have developed will lead to Londoners and visitors being able to rely on accurate, comprehensive and up-to-date information.  The data could be exploited in a wide variety of ways, including the production of maps showing toilet locations in particular areas or across London.   
4.17 In order to achieve this we urge all data owners " including the GLA 
Group, boroughs and other toilet providers " to participate in this effort.  Data owners should make information about their toilets available in the standard open data format.  It could then be openly available to web and application developers " as well as groups supporting vulnerable people " to utilise and produce relevant information in their preferred format.  Public toilets would then be more easily accessible to Londoners and visitors to the city. 
The GLA Group, boroughs and other toilet providers in London should adopt the standard open data format developed by the Committee.  By Spring 2012, the Mayor should collect and publish data in this format on the location and accessibility of a) all Transport for London toilets, and b) stores participating in his Open London scheme.  Boroughs should do the same for the toilets they maintain and community toilet scheme participants. 

## Appendix 1  Recommendations

We ask that the Mayor respond to the following recommendations by the end of October 2011. 

Recommendation 1 
The Mayor should direct all organisations in the GLA Group to allow public access, where possible, to the toilets in the buildings they occupy. The Mayor should write to all relevant boroughs to indicate that these buildings are available for membership of a borough-run community toilet scheme. 

Recommendation 2 
The Greater London Authority should identify major companies and other organisations that operate across a number of London boroughs and provide toilets that could be made available for general public use.  They should approach all of these organisations and invite them to consider making their toilets available.  By spring 2012, the Mayor should be in position to announce an additional set of companies that will make their toilets available. 

Recommendation 3 
Crossrail should install public toilets with access for disabled people at all new stations in London.  The Mayor should join the Committee in requesting that Crossrail carry out this work. 

Recommendation 4 
The Mayor should include guidance to boroughs on public toilet provision in his updated Supplementary Planning Guidance on Accessible London. The guidance should recommend that boroughs take steps to encourage the establishment of public toilets in new developments, and to encourage businesses located in new developments to make their toilets available to the general public, including through a borough-led community toilet scheme. 

Recommendation 5 
The GLA Group, boroughs and other toilet providers in London should adopt the standard open data format developed by the Committee.  By Spring 2012, the Mayor should collect and publish data in this format on the location and accessibility of a) all Transport for London toilets, and b) stores participating in his Open London scheme.  Boroughs should do the same for the toilets they maintain and community toilet scheme participants.   
 
To read the recommendation made in the Commttee's 2006 report, An Urgent Need: The state of London's public toilets please visit: http://legacy.london.gov.uk/assembly/reports/health/public-toilets.pdf 

## Appendix 2  Borough Toilet Provision

| Borough        | Local                    |
|----------------|--------------------------|
| authority      |                          |
| flush toilet   |                          |
| Local          |                          |
| authority      |                          |
| street urinal  |                          |
| 8              | 0                        |
| 10             |                          |
| Barking &      |                          |
| Dagenham       |                          |
| Barnet         | No information available |
|                |                          |
| Bexley         | 16                       |
| 16             |                          |
| Brent          | 13                       |
| 32             |                          |
| Bromley        | 16                       |
| 29             |                          |
| Camden         | 27                       |
| 35             |                          |
| City of London | 19                       |
| 50             |                          |
| Croydon        | 20                       |
| 20             |                          |
| Ealing         | 11                       |
| 19             |                          |
| Enfield        | 24                       |
| 53             |                          |
| Greenwich      | 24                       |
| 24             |                          |
| Hackney        | 13                       |
| 13             |                          |
| 15             | 1                        |
| 16             |                          |
| Hammersmith &  |                          |
| Fulham         |                          |
| Haringey       | 8                        |
| 17             |                          |
| Harrow         | 10                       |
| 10             |                          |
| Havering       | 8                        |
| 8              |                          |
| Hillingdon     | 11                       |
| 31             |                          |
| Hounslow       | No information available |
|                |                          |
| Islington      | 9                        |
| 16             |                          |
| 12             | 0                        |
| 12             |                          |
| Kensington &   |                          |
| Chelsea        |                          |
| Kingston       | 20                       |
| 34             |                          |
| Lambeth        | 12                       |
| 42             |                          |
| Lewisham       | 21                       |
| 21             |                          |
| Merton         | 0                        |
| 2              |                          |
| Newham         | 10                       |
| 10             |                          |
| Redbridge      | 16                       |
| 16             |                          |
| Richmond       | 0                        |
| 97             |                          |
| Southwark      | 9                        |
| 33             |                          |
| Sutton         | 0                        |
| 14             |                          |
| Tower Hamlets  | 16                       |
| 16             |                          |
| Waltham Forest | 0                        |
| 39             |                          |
| Wandsworth     | 9                        |
| 87             |                          |
| Westminster    | 24                       |
| 25             |                          |
| TOTAL          | 401                      |

 1. Additional toilets to those listed above may be available, but are not advertised as such. Wandsworth based on survey responses.  The remainder are based on information published on borough websites (checked 1-

| TOTAL          |
|----------------|
| other public   |
| building       |
| Community      |
| toilet         |
| scheme         |
| Other private  |
| toilet open to |
| public         |

## Appendix 3  Information Published By Boroughs

| Borough                  | Location information provided    | Access information provided    |
|--------------------------|----------------------------------|--------------------------------|
| Address or               |                                  |                                |
| description              |                                  |                                |
| Postcode                 | Map                              | Disabled                       |
| access                   |                                  |                                |
| Street                   |                                  |                                |
| or park                  |                                  |                                |
| name                     |                                  |                                |
| No information available |                                  |                                |
| Barking &                |                                  |                                |
| Dagenham                 |                                  |                                |
| Barnet                   |                                  |                                |
| No information available |                                  |                                |
| Bexley                   |                                  |                                |
| Yes                      | No                               | No                             |
| Some                     | Some                             | Some                           |
| Brent                    |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| Yes                      | No                               | Yes                            |
| Bromley                  |                                  |                                |
| Yes                      | Only CTS                         | No                             |
| Only LA                  | No                               | Only LA                        |
| Camden                   |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| Yes                      | No                               | Only LA                        |
| City of London Yes       | Only LA                          | No                             |
| Only LA                  | Yes                              | Only LA                        |
| Croydon                  |                                  |                                |
| Yes                      | Yes                              | No                             |
| Yes                      | No                               | Yes                            |
| Ealing                   |                                  |                                |
| Yes                      | Only CTS                         | No                             |
| Yes                      | Yes                              | Yes                            |
| CTS                      |                                  |                                |
| Enfield                  |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| Only LA                  | Yes                              | Only LA                        |
| Greenwich                |                                  |                                |
| Yes                      | No                               | No                             |
| Yes                      | No                               | No                             |
| Hackney                  |                                  |                                |
| Yes                      | Yes                              | No                             |
| No                       | No                               | No                             |
| Yes                      | Some                             | No                             |
| No                       | Some                             | No                             |
| Hammersmith              |                                  |                                |
| & Fulham                 |                                  |                                |
| Haringey                 |                                  |                                |
| Yes                      | Yes                              | Only CTS                       |
| Only LA                  | Yes                              | Only                           |
| CTS                      |                                  |                                |
| Harrow                   |                                  |                                |
| Yes                      | No                               | No                             |
| No                       | No                               | No                             |
| Havering                 |                                  |                                |
| Yes                      | No                               | No                             |
| Yes                      | No                               | No                             |
| Hillingdon               |                                  |                                |
| Yes                      | No                               | No                             |
| Yes                      | No                               | No                             |
| Hounslow                 |                                  |                                |
| No information available |                                  |                                |
| Islington                |                                  |                                |
| Yes                      | No                               | No                             |
| Some                     | No                               | Some                           |
| Yes                      | Yes                              | No                             |
| Yes                      | No                               | Yes                            |
| Kensington &             |                                  |                                |
| Chelsea                  |                                  |                                |
| Kingston                 |                                  |                                |
| Yes                      | No                               | No                             |
| No                       | No                               | No                             |
| Lambeth                  |                                  |                                |
| Yes                      | Yes                              | Only CTS                       |
| Yes                      | No                               | Yes                            |
| Lewisham                 |                                  |                                |
| Yes                      | No                               | No                             |
| Some                     | No                               | Yes                            |
| Merton                   |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| No                       | No                               | Yes                            |
| Newham                   |                                  |                                |
| Yes                      | No                               | Yes                            |
| Yes                      | Yes                              | Yes                            |
| Redbridge                |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| No                       | No                               | No                             |
| Richmond                 |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| Yes                      | Yes                              | No                             |
| Southwark                |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| No                       | No                               | Yes                            |
| Sutton                   |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| Yes                      | Yes                              | Yes                            |
| Yes                      | No                               | No                             |
| No                       | No                               | No                             |
| Tower                    |                                  |                                |
| Hamlets                  |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| Yes                      | Yes                              | Yes                            |
| Waltham                  |                                  |                                |
| Forest                   |                                  |                                |
| Wandsworth               |                                  |                                |
| Yes                      | Yes                              | Yes                            |
| Yes                      | No                               | No                             |
| Westminster              |                                  |                                |
| Yes                      | Yes                              | No                             |
| Yes                      | No                               | Yes                            |
|                          |                                  |                                |

1. Based on information published on borough websites (checked 1-4 April 2011). Barking & Dagenham, Barnet and Hounslow do not publish information. 

2. LA = local authority. CTS = community toilet scheme. 

 

| Staffing Baby    | Charge    |
|------------------|-----------|
| hours            | change    |
| No               | No        |

## Appendix 4  Good Practice By London Boroughs

During this investigation the Committee has identified a number of examples of good practice by London boroughs, in both the provision of toilets and in making information about toilets available.  Several examples are highlighted here. 

London Borough of Lambeth Lambeth has introduced new street signage providing information about the location and opening hours of public toilets, including businesses participating in the borough's community toilet scheme. An example of a new street sign is shown below. 

 London Borough of Richmond Richmond pioneered the community toilet scheme, in which local businesses are paid £600 per year to make their toilets available to both customers and non-customers.  There are now 97 participants across the borough.  Public buildings including town halls and libraries are also included in the scheme.  Please see: http://www.richmond.gov.uk/community_toilet_scheme  
London Borough of Wandsworth Wandsworth has pioneered open data by publishing detailed information about the location of its toilets in an easily re-usable format.  Wandsworth publishes a spreadsheet as a .csv file (comma separated values) on the borough website: it can be downloaded and used by map, website and application developers.  The data includes latitude and longitude coordinates so the toilets can be precisely mapped.  Please see: http://www.wandsworth.gov.uk/downloads/file/4116/public_toilets 

London Borough of Westminster Westminster runs the 'Sat Lav' scheme, in which people can receive information about the nearest available toilets in the borough by text. By texting 'TOILET' to 80097, people will receive a reply listing several toilet locations close to their current location, including their opening hours.  An example of a text received in response is shown below. Please see: http://www3.westminster.gov.uk/atoz/index.cfm?service_id=1018&l etter=S 

## London Borough Of Camden Camden Continues To Maintain A Higher Level Of Traditional Public Toilets Than Any Other Borough.  The Borough Maintains 27 Public Toilets " A Number Which Has Remained Stable Over The Past Five Years, At A Cost Of Around £400,000 Per Year.  The Borough Is Also Piloting A Community Toilet Scheme In The Kentish Town Area.

London Borough of Waltham Forest & London Borough of Sutton Both Sutton and Waltham Forest produce comprehensive information about toilet provision, particularly for the boroughs' community toilet schemes.  The boroughs publish precise location information for toilets (addresses, postcodes and a map), as well as information on disabled access, charging, opening hours, staffing and the availability of baby change facilities.  Please see: http://www.walthamforest.gov.uk/communitytoilets-map-10feb.pdf http://www.sutton.gov.uk/index.aspx?articleid=6061 

## Appendix 5  Views And Information

The Committee held a public meeting as part of this investigation on 12 January 2011 with the following guests:   
" Richard Barnes AM, Deputy Mayor of London " Chris Upfold, London Underground " Councillor Sue Vincent, London Borough of Camden " Jonathan Simpson, Tesco 
" Hannah Holdroyd, Federation of Small Businesses Minutes and transcripts of this meeting are available on request and 
can also be found on the London Assembly website via: http://www.london.gov.uk/moderngov/ieListDocuments.aspx?CId=14 8&MId=4195&Ver=4 The Committee received written submissions from the following individuals and organisations: 
" Age Concern Redbridge " Yousef Bey-Zekkoub " British Beer and Pub Association " British Toilet Association " The Chartered Institute of Plumbing and Heating Engineering 
" Crohn's and Colitis UK " Professor Clara Greed, University of the West of England " Deborah King " Gail Knight, Royal College of Art " London Borough of Camden " London Borough of Croydon " London Borough of Hammersmith and Fulham " London Borough of Haringey " London Borough of Islington " London Borough of Richmond upon Thames " London Borough of Waltham Forest " London Borough of Wandsworth 

" National Childbirth Trust " London Region " Michael Place " Sutton Seniors' Forum " Transport for All " Transport for London " Women's Design Service 
Copies of written submissions are available on request and can also be found on the London Assembly website via: http://www.london.gov.uk/who-runs-london/the-londonassembly/publications/health 

## Appendix 6  Orders And Translations

How to order For further information on this report or to order a copy, please contact Richard Berry, Scrutiny Manager, on 020 7983 4199 or email: richard.berry@london.gov.uk See it for free on our website You can also view a copy of the report on the GLA website: http://www.london.gov.uk/assembly/reports Large print, braille or translations If you, or someone you know, needs a copy of this report in large print or braille, or a copy of the summary and main findings in another language, then please call us on: 020 7983 4100 or email: assembly.translations@london.gov.uk. 

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## Greater London Authority

City Hall The Queen's Walk More London London SE1 2AA 
www.london.gov.uk Enquiries 020 7983 4100 Minicom 020 7983 4458