NATION..........................................................................................................................................................................................................................................................................................................................................................................................................................1
Base : All respondents
REGION .........................................................................................................................................................................................................................................................................................................................................................................................................................3
Base : All respondents
URBANITY .....................................................................................................................................................................................................................................................................................................................................................................................................................7
Base : All respondents
CABLE AREA.................................................................................................................................................................................................................................................................................................................................................................................................................9
Base : All respondents
DEPRIVATION LEVEL.................................................................................................................................................................................................................................................................................................................................................................................................11
Base : All respondents
SE. GENDER ...............................................................................................................................................................................................................................................................................................................................................................................................................13
Base : All respondents
SF. AGE OF RESPONDENT.......................................................................................................................................................................................................................................................................................................................................................................................15
Base : All respondents
SG (QZ8). What is the occupation of the main wage earner in your household? CODE SOCIAL GRADE. (SINGLE CODE)..................................................................................................................................................................................................................................17
Base : All respondents
QZ6 (SG). WORKING STATUS (SINGLE CODE) .....................................................................................................................................................................................................................................................................................................................................................19
Base : All respondents
QZ7 (SH). HOUSEHOLD STATUS (SINGLE CODE)................................................................................................................................................................................................................................................................................................................................................23
Base : All respondents
SH (SI). Total number in household (including respondent and any children)............................................................................................................................................................................................................................................................................................................25
Base : All respondents
SI (SK). Household size...............................................................................................................................................................................................................................................................................................................................................................................................27
Base : All respondents
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18) .................................................................................................................................................................................................................................................................29
Base : All respondents
SK (SL). And are you the parent or guardian of any of the children in the household? (SINGLE CODE) .................................................................................................................................................................................................................................................................31
Base : Those with children aged under 18 in the household
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED....................................................................................................................................................................................................................................33
Base : All respondents
QC2 (QC2A). Do you ever use this landline phone at home yourself to make or receive calls, for internet access or both? (MULTI CODE)..........................................................................................................................................................................................................35
Base : Those with a landline phone at home
QC3 (QC29). Do you use a pre-payment plan for your landline where you pay 12 months line rental in advance? IF NECESSARY - Line rental would usually be charged a month in advance for those with monthly bills or a quarter in advance for those with quarterly bills. This type of pre-payment plan covers the line rental in advance for a full 12 months. (SINGLE CODE)...........................................................................................................................................................................................................................................................37
Base : Those with a landline phone at home that can used to make and receive calls
QC4 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE) ..................................................................................................................................................................................................................................................................39
Base : Those with a landline phone at home
QC5 (QC7A). SHOWCARD How likely is it that your household will get a landline phone at home in the next 12 months? (SINGLE CODE)........................................................................................................................................................................................................41
Base : Those without a landline phone at home
QC6 (QC7B). Why are you unlikely to get a landline phone at home in the next 12 months? (MULTI CODE) UNPROMPTED ..............................................................................................................................................................................................................................43
Base : Those unlikely to get a landline phone in next 12 months
QC7 (QC6). SHOWCARD Thinking about landline phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)..................................................................................................................................................................................47
Base : All respondents
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE).........................................................................................................................................................................................................................................................49
Base : All respondents
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)....................................................................51
Base : All respondents
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE) ........................................................................................................................................................................................................................................................................................................53
Base : Those who personally use a mobile phone
QD4 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE) .......................................................................................................................................................................................................................55
Base : Those who personally use a mobile phone
QD5 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE).........................................................................................................................................................................57
Base : Those who use a postpay/ contract mobile phone
QD6 (QD24B). Do you personally use a smartphone? IF UNSURE - A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of smartphone include BlackBerry, iPhone and Android phones such as the Samsung Galaxy.....................................................................................................................................................................................................................................................................................................................59
Base : Those who personally use a mobile phone
QD7 (QD27). SHOWCARD How likely is it that you will get a smartphone in the next 12 months? (SINGLE CODE)..............................................................................................................................................................................................................................................61
Base : Those without a smartphone
QD8 (QD38). Why are you unlikely to get a smartphone at home in the next 12 months? (MULTI CODE) UNPROMPTED ...................................................................................................................................................................................................................................63
Base : Those unlikely to get a smartphone in the next 12 months
QD9 (QD28A). SHOWCARD Which if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? (MULTI CODE) ........................................................................................................................................................................67
Base : Those who personally use a mobile phone
QD10 (QD28B). SHOWCARD And, which of these activities have you used your mobile for in the last week? (MULTI CODE) .............................................................................................................................................................................................................................75
Base : Those who personally use a mobile phone
QD11 (QD6). SHOWCARD Thinking about mobile phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)..................................................................................................................................................................................83
Base : All respondents
QE1. Does your household have a desktop PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)..................................................................................................................................................................................................................................88
Base : All respondents
QE2 (QE35). How many tablet computers do you have in your household? (SINGLE CODE) .................................................................................................................................................................................................................................................................................90
Base : Those with any tablet computers in the household
QE3 (QE36). Do you personally use this/ any of these tablet computer/s? (SINGLE CODE)....................................................................................................................................................................................................................................................................................92
Base : Those with any tablet computers in the household
QE4 (QE37). Is your tablet computer 3G enabled? This means that the tablet could be used - with a SIM card - to go online from anywhere with a signal, without the need for a Wi-Fi connection? (SINGLE CODE)..................................................................................94
Base : Those who personally use a tablet computer
QE5 (QE38). And do you have a separate mobile subscription for your tablet, which allows you to go online from anywhere with a 3G signal, without the need for a Wi-Fi connection? (SINGLE CODE)......................................................................................................96
Base : Those who use a 3G enabled tablet computer

QE6 (QE2). Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, laptop, mobile phone etc)? (SINGLE CODE).....................................................................................................................................98
Base : All respondents

QE7 (IN6). SHOWCARD Do you ever go online anywhere other than in your home at all (via any device, e.g. PC, laptop, mobile phone, etc.)? IF YES: Where is that? (MULTI CODE)................................................................................................................................100
Base : All respondents
QE8 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)..........................................................................................................................................................................................................102
Base : Those who use the internet at home or elsewhere
QE9. SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE)................................................................................................................................................................................................................................104
Base : Those with access to the internet at home
QE10 (QE22B). You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built-in 3G connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband? 108
Base : Those in a household with mobile broadband
QE11 (QE22D). SHOWCARD Which of these best describe what you use to connect to your mobile broadband service (connecting via a USB stick or dongle, or built in 3G connectivity in a laptop or another device)? (MULTI CODE)................................................110
Base : Those who use mobile broadband to access the internet
QE12 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE) ..........................................................................................................................................................................................................112
Base : Those with access to the internet at home
QE13 (QE3B). How many people aged 16 or over in your household (including yourself) could access the fixed broadband connection in your home if they wanted to? ........................................................................................................................................................116
Base : Those with fixed broadband at home where there is more than one person in household
QE14 (QE3A). How many people aged 16 or over in your household (including yourself) could access the mobile broadband connection in your home if they wanted to? .....................................................................................................................................................118
Base : Those with mobile broadband at home where there is more than one person in household
QE15 (QE5A). SHOWCARD Which, if any, of these do you use the internet for? (MULTI CODE) .........................................................................................................................................................................................................................................................................120
Base : Those who use the internet at home or elsewhere
QE16 (QE5B) SHOWCARD And, which, if any, of these activities have you used the internet for in the LAST WEEK? (MULTI CODE)..............................................................................................................................................................................................................130
Base : Those who use the internet at home or elsewhere
QE17 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE)...................................................................................................................................................................................................................................140
Base : Those without internet access at home
QE18A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED.........................................................................................................................................................................................................................142
Base : Those unlikely to get internet access at home in the next 12 months
QE18B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) ..................................................................................................................................................................................................................146
Base : Those unlikely to get internet access at home in the next 12 months
QE19 (QE22). SHOWCARD Thinking about personal computers or desktop PCs or laptops, do you ever have/ think you might have difficulties doing any of the following? (MULTICODE)..........................................................................................................................150
Base : All respondents
QE20 (QE41). SHOWCARD Thinking about tablet computers, do you ever have/ think you might have difficulties doing any of the following? (MULTICODE)..........................................................................................................................................................................152
Base : All respondents

## Qe21 (Qe29). Explain That Phone Calls Can Be Made Using The Internet Using Services Such As Skype. Before Now, Were You Aware That You Could Make Voice Calls Using The Internet? (Single Code)........................................................154

Base : All respondents

## Qe22 (Qe30). Have You Or Anyone In Your Household Ever Used One Of These Services To Make Voice Calls Using The Internet At Home? (Single Code) ..............................................................................................................................................................................156

Base : All respondents
QE23 (QE31). SHOWCARD Which supplier does/ did your household use to make voice calls using the internet? (MULTI CODE)....................................................................................................................................................................................................................158
Base : Those who have ever used internet voice services at home
QE24 (QE33). SHOWCARD Which device or devices does your household use to make voice calls using the internet? (MULTI CODE)...........................................................................................................................................................................................................161
Base : Those who have ever used internet voice services at home

## Qe25 (Qe34). Do You Pay For Any Elements Of Your Service To Make Calls Using The Internet? Perhaps Calls Made To Landline Or Mobile Phones, Or Any Equipment Or Software You Needed To Purchase Solely To Be Able To Make Calls Using The Internet. (Single Code)

QP2A (QP11A). SHOWCARD How often, if at all, do you access the radio via - Radio set with AM Stereo - either at home or on portable radio. (SINGLE CODE)..................................................................................................................................................................212
Base : Those who listen to radio
QP2B (QP11B). SHOWCARD How often, if at all, do you access the radio via - Radio set with FM stereo - either at home or on portable radio. (SINGLE CODE)...................................................................................................................................................................214
Base : Those who listen to radio
QP2C (QP11C). SHOWCARD How often, if at all, do you access the radio via - Mobile phone. (SINGLE CODE)................................................................................................................................................................................................................................................216
Base : Those who listen to radio
QP2D (QP11D). SHOWCARD How often, if at all, do you access the radio via - Digital radio through TV. (SINGLE CODE)................................................................................................................................................................................................................................218
Base : Those who listen to radio
QP2E (QP11E). SHOWCARD How often, if at all, do you access the radio via - Digital radio through the internet. (SINGLE CODE) ..................................................................................................................................................................................................................220
Base : Those who listen to radio
QP2F (QP11F). SHOWCARD How often, if at all, do you access the radio via - DAB radio set. (SINGLE CODE)................................................................................................................................................................................................................................................222
Base : Those who listen to radio
QP2G (QP11G) SHOWCARD How often, if at all, do you access the radio via - A car radio (FM). (SINGLE CODE)............................................................................................................................................................................................................................................224
Base : Those who listen to radio
QP2H (QP11H) SHOWCARD How often, if at all, do you access the radio via - A car radio (AM). (SINGLE CODE) ............................................................................................................................................................................................................................................226
Base : Those who listen to radio
QP2I (QP11I) SHOWCARD How often, if at all, do you access the radio via - A car radio (DAB). (SINGLE CODE)..............................................................................................................................................................................................................................................228
Base : Those who listen to radio
QP3 (QP16). SHOWCARD In which of these ways do you listen to radio on your mobile phone? (MULTI CODE)................................................................................................................................................................................................................................................230
Base : Those who listen to radio via a mobile phone

QP4 (QP2). Before today, had you heard of digital radios, sometimes called D-A-B radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE)............................................................................................................................................................................232

Base : All respondents

QP5 (QB1). Do you, or does anyone in your household, have digital radio channels in your home at the moment - whether through a specialist DAB radio receiver, through a digital television or over the internet? (SINGLE CODE).....................................................234

Base : All respondents

QP6 (QP4). SHOWCARD I'm now going to ask about any radio sets that you have at home. In which of these rooms at home do you have any radios? (MULTI CODE)........................................................................................................................................................236

Base : All respondents

QP7 (QP19). In total, how many radio sets do you have in your home? Please include any mains or battery powered radio sets or wind-up radios. For now, please don't include car radios, radio listening through computers, TVs or phones. (SINGLE CODE) .........240

Base : All respondents

QP8 (QP5). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)................................................................................................................................................................................242

Base : All respondents

QP9. You said earlier that you have (NUMBER AT QP8) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE) .................244

Base : All respondents

QP10. In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE) .....................................................................................................................................................................................................................................246

Base : All respondents

QP11. How many of these motor vehicles have a radio? (SINGLE CODE).............................................................................................................................................................................................................................................................................................................248
Base : Those who use at least one motor vehicle in most weeks
QP12/13. Is the radio in this vehicle a digital radio?/ How many of the radios in those vehicles are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE).........................................................................................................................................250
Base : Those who use at least one motor vehicle with a radio in most weeks

QP14 (QP13). SHOWCARD Before today, were you aware that you can listen to radio programmes as they are broadcast in these ways? (MULTI CODE) ............................................................................................................................................................................252
Base : All respondents
QP15 (QP14). SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTI CODE) .........................................................................................................................................................................................................................254
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
QP16 (QP15). SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTI CODE).........................................................................................................................................258
Base : All with any type of digital radio
QP17. SHOWCARD Before today, were you aware that you can listen to radio programmes after they are broadcast in these ways? 9MULTI CODE).....................................................................................................................................................................................260
Base : All respondents
QP18. SHOWCARD And do you ever listen to radio programmes after they have been broadcast in any of these ways? (MULTI CODE)..........................................................................................................................................................................................................262
Base : All respondents
QP19 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)..........................................................................................................................................................................................................................264
Base : Those who listen to radio and have any active radio sets but no DAB sets at home
QP20 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED..................................................................................................................................................................................................................................................266
Base : Those unlikely to get DAB radio in the next 12 months
QM1. Which of the following statements best describes your role when opening and sending mail in your household? (SINGLE CODE) ...........................................................................................................................................................................................................270
Base : All respondents

## Qm2. Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Send In The Last Month? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code) ....................................................................................................................................................................................................................................................................................................................................................................................................................................272

Base : Those responsible for sending or receiving any household mail
QM3 (QM9). SHOWCARD Approximately how many parcels did you personally send in the last month, so items that wouldn't easily fit through a letterbox? (Exclude any items sent in connection with running a business from home) (SINGLE CODE).....................276
Base : Those responsible for sending or receiving any household mail
QM4 (QM5). SHOWCARD Approximately how many letters, cards and small parcels or packets that would fit easily through a letterbox did you personally receive in the last week? (Include any addressed mail, exclude unaddressed mail) (SINGLE CODE)...........280
Base : Those responsible for sending or receiving any household mail
QM5 (QM6). SHOWCARD Approximately how many parcels did you personally receive in the last week, so items that wouldn't easily fit through a letterbox? (SINGLE CODE)............................................................................................................................................284
Base : Those responsible for sending or receiving any household mail
QM6 (QM7). Over the next year, do you think you will use post more, less or about the same as you do currently? (SINGLE CODE).................................................................................................................................................................................................................286
Base : Those responsible for sending or receiving any household mail
QI1 (QI2). Have you personally had a reason to make a complaint about your landline, mobile, or internet service or supplier in the last 12 months? (MULTI CODE) .............................................................................................................................................................288
Base : All respondents
QI2 (QI4). And did you go ahead and make a complaint about your landline service or supplier? (SINGLE CODE)..............................................................................................................................................................................................................................................290
Base : Those with a reason to complain about their landline service or supplier in the last 12 months
QI3 (QI5). Why did you not make a complaint about your landline service or supplier? (MULTI CODE) ................................................................................................................................................................................................................................................................292
Base : Those did not go ahead and make a complaint about their landline service or supplier
QI4 (QI7). And did you go ahead and make a complaint about your mobile service or supplier? (SINGLE CODE) ...............................................................................................................................................................................................................................................294
Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
QI5 (QI8). Why did you not make a complaint about your mobile service or supplier? (MULTI CODE)..................................................................................................................................................................................................................................................................296
Base : Those did not go ahead and make a complaint about their mobile service or supplier
QI6 (QI10). And did you go ahead and make a complaint about your internet service or supplier? (SINGLE CODE)............................................................................................................................................................................................................................................298
Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Nation

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
England
1935
929
1006
262
370
671
632
322
179
200
341
503
581
348
501
1935
-
-
-
84%
84%
84%
84%
83%
84%
83%
80%
76%
78%
86%
87%
85%
82%
81%
100%
-%
-%
-%
ghi
n
pqr
Scotland
202
97
105
27
36
69
71
46
31
26
38
42
56
40
63
-
202
-
-
9%
9%
9%
9%
8%
9%
9%
11%
13%
10%
10%
7%
8%
10%
10%
-%
100%
-%
-%
oqr
Wales
114
54
61
11
25
40
38
24
16
20
9
24
31
21
39
-
-
114
-
5%
5%
5%
4%
6%
5%
5%
6%
7%
8%
2%
4%
4%
5%
6%
-%
-%
100%
-%
j
j
j
opr
Northern Ireland
64
31
33
10
13
22
19
12
11
10
9
11
19
15
19
-
-
-
64
3%
3%
3%
3%
3%
3%
2%
3%
5%
4%
2%
2%
3%
3%
3%
-%
-%
-%
100%
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Nation

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
England
1935
1705
230
1100
831
1242
693
84%
85%
74%
85%
82%
86%
80%
b
f
Scotland
202
167
35
102
99
95
106
9%
8%
11%
8%
10%
7%
12%
e
Wales
114
91
24
63
51
76
38
5%
5%
8%
5%
5%
5%
4%
a
Northern Ireland
64
40
24
33
31
35
29
3%
2%
8%
3%
3%
2%
3%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
North East
98
45
53
16
20
27
35
15
12
7
12
20
26
21
32
98
-
-
-
4%
4%
4%
5%
5%
3%
5%
4%
5%
3%
3%
3%
4%
5%
5%
5%
-%
-%
-%
pqr
North West
257
133
124
33
52
84
88
46
24
25
44
63
74
47
72
257
-
-
-
11%
12%
10%
11%
12%
10%
12%
11%
10%
10%
11%
11%
11%
11%
12%
13%
-%
-%
-%
pqr
Yorkshire
196
96
100
29
48
56
63
32
19
22
8
38
50
38
69
196
-
-
-
8%
9%
8%
9%
11%
7%
8%
8%
8%
9%
2%
7%
7%
9%
11%
10%
-%
-%
-%
e
j
j
j
kl
pqr
East Midlands
167
82
85
26
35
55
50
34
26
31
48
48
48
29
42
167
-
-
-
7%
7%
7%
8%
8%
7%
7%
8%
11%
12%
12%
8%
7%
7%
7%
9%
-%
-%
-%
pqr
West Midlands
201
99
103
26
39
62
75
30
16
17
17
34
63
39
65
201
-
-
-
9%
9%
9%
8%
9%
8%
10%
7%
7%
7%
4%
6%
9%
9%
10%
10%
-%
-%
-%
k
k
k
pqr
East of England
216
104
113
25
41
79
72
35
22
30
45
63
67
39
46
216
-
-
-
9%
9%
9%
8%
9%
10%
9%
9%
9%
12%
11%
11%
10%
9%
7%
11%
-%
-%
-%
n
pqr
London
286
140
146
45
56
121
64
48
22
23
29
65
99
45
77
286
-
-
-
12%
13%
12%
15%
13%
15%
8%
12%
9%
9%
7%
11%
14%
11%
12%
15%
-%
-%
-%
f
f
f
j
pqr
South East
319
140
178
39
53
118
108
52
24
27
86
116
100
47
55
319
-
-
-
14%
13%
15%
13%
12%
15%
14%
13%
10%
11%
22%
20%
15%
11%
9%
16%
-%
-%
-%
ghi
lmn
n
pqr
South West
195
91
104
23
26
69
77
29
14
18
52
55
54
42
44
195
-
-
-
8%
8%
9%
7%
6%
9%
10%
7%
6%
7%
13%
9%
8%
10%
7%
10%
-%
-%
-%
d
ghi
pqr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Wales
114
54
61
11
25
40
38
24
16
20
9
24
31
21
39
-
-
114
-
5%
5%
5%
4%
6%
5%
5%
6%
7%
8%
2%
4%
4%
5%
6%
-%
-%
100%
-%
j
j
j
opr
Scotland
202
97
105
27
36
69
71
46
31
26
38
42
56
40
63
-
202
-
-
9%
9%
9%
9%
8%
9%
9%
11%
13%
10%
10%
7%
8%
10%
10%
-%
100%
-%
-%
oqr
Northern Ireland
64
31
33
10
13
22
19
12
11
10
9
11
19
15
19
-
-
-
64
3%
3%
3%
3%
3%
3%
2%
3%
5%
4%
2%
2%
3%
3%
3%
-%
-%
-%
100%
opq

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
North East
98
91
7
53
45
65
33
4%
5%
2%
4%
4%
4%
4%
North West
257
241
17
129
128
179
79
11%
12%
5%
10%
13%
12%
9%
b
c
f
Yorkshire
196
173
22
112
83
107
89
8%
9%
7%
9%
8%
7%
10%
e
East Midlands
167
138
28
95
71
122
44
7%
7%
9%
7%
7%
8%
5%
f
West Midlands
201
179
22
110
91
120
82
9%
9%
7%
8%
9%
8%
9%
East of England
216
175
41
136
79
178
38
9%
9%
13%
10%
8%
12%
4%
a
d
f
London
286
286
-
168
118
55
231
12%
14%
-%
13%
12%
4%
27%
b
e
South East
319
274
44
182
136
269
50
14%
14%
14%
14%
13%
19%
6%
f
South West
195
147
49
115
80
147
48
8%
7%
16%
9%
8%
10%
6%
a
f
Wales
114
91
24
63
51
76
38
5%
5%
8%
5%
5%
5%
4%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Scotland
202
167
35
102
99
95
106
9%
8%
11%
8%
10%
7%
12%
e
Northern Ireland
64
40
24
33
31
35
29
3%
2%
8%
3%
3%
2%
3%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Urbanity

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Urban
2002
956
1046
278
395
688
642
356
203
220
339
495
593
358
554
1705
167
91
40
86%
86%
87%
89%
89%
86%
85%
88%
86%
86%
85%
85%
87%
85%
89%
88%
83%
79%
63%
f
f
km
pqr
r
r
Rural
313
154
159
33
49
113
117
48
33
36
58
86
92
66
68
230
35
24
24
14%
14%
13%
11%
11%
14%
15%
12%
14%
14%
15%
15%
13%
15%
11%
12%
17%
21%
37%
cd
n
n
o
o
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Urbanity

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Urban
2002
2002
-
1110
888
1151
852
86%
100%
-%
85%
88%
79%
98%
b
e
Rural
313
-
313
188
124
297
15
14%
-%
100%
15%
12%
21%
2%
a
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Cable Area

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
TELEWEST
383
193
190
56
74
136
116
82
34
41
49
72
118
69
124
331
51
-
-
17%
17%
16%
18%
17%
17%
15%
20%
15%
16%
12%
12%
17%
16%
20%
17%
25%
-%
-%
j
k
k
qr
oqr
NTL
757
362
395
102
152
265
238
127
77
87
105
202
224
121
209
668
29
31
28
33%
33%
33%
33%
34%
33%
31%
31%
33%
34%
26%
35%
33%
28%
34%
35%
14%
27%
44%
j
m
pq
p
opq
NEITHER
1175
555
620
153
217
400
405
196
125
128
242
307
344
234
289
935
121
83
35
51%
50%
51%
49%
49%
50%
53%
48%
53%
50%
61%
53%
50%
55%
46%
48%
60%
73%
56%
ghi
n
n
o
opr
o
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Cable Area

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
TELEWEST
383
378
5
196
187
145
237
17%
19%
2%
15%
18%
10%
27%
b
c
e
NTL
757
730
27
423
332
497
260
33%
36%
8%
33%
33%
34%
30%
b
f
NEITHER
1175
894
281
679
494
805
370
51%
45%
90%
52%
49%
56%
43%
a
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Deprivation Level

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Low
1448
689
759
162
260
516
510
190
137
160
317
455
447
266
278
1242
95
76
35
63%
62%
63%
52%
59%
64%
67%
47%
58%
63%
80%
78%
65%
63%
45%
64%
47%
67%
54%
c
cd
g
g
ghi
lmn
n
n
pr
pr
Medium
797
384
413
135
167
263
232
193
88
86
80
121
221
150
304
636
97
38
26
34%
35%
34%
43%
38%
33%
31%
48%
37%
34%
20%
21%
32%
35%
49%
33%
48%
33%
41%
ef
f
hij
j
j
k
k
klm
oq
o
High
70
37
33
14
17
22
17
21
11
9
-
5
18
8
40
58
10
-
3
3%
3%
3%
5%
4%
3%
2%
5%
5%
4%
-%
1%
3%
2%
6%
3%
5%
-%
4%
f
j
j
j
k
klm
q
q
q
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Deprivation Level

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Low
1448
1151
297
861
584
1448
-
63%
57%
95%
66%
58%
100%
-%
a
d
f
Medium
797
782
15
406
390
-
797
34%
39%
5%
31%
38%
-%
92%
b
c
e
High
70
70
-
31
39
-
70
3%
4%
-%
2%
4%
-%
8%
b
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Se. Gender

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Male
1110
1110
-
175
180
381
374
158
108
132
197
284
311
225
289
929
97
54
31
48%
100%
-%
56%
41%
48%
49%
39%
46%
52%
50%
49%
45%
53%
46%
48%
48%
47%
48%
b
def
d
d
g
g
ln
Female
1205
-
1205
136
264
420
385
246
129
124
200
297
374
199
333
1006
105
61
33
52%
-%
100%
44%
59%
52%
51%
61%
54%
48%
50%
51%
55%
47%
54%
52%
52%
53%
52%
a
cef
c
c
ij
m
m

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Se. Gender

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Male
1110
956
154
664
444
689
421
48%
48%
49%
51%
44%
48%
49%
d
Female
1205
1046
159
633
568
759
446
52%
52%
51%
49%
56%
52%
51%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sf. Age Of Respondent

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
16 - 17
64
37
26
64
-
-
-
3
1
-
3
16
21
9
17
54
5
2
3
3%
3%
2%
21%
-%
-%
-%
1%
*%
-%
1%
3%
3%
2%
3%
3%
2%
2%
4%
def
18 - 24
247
138
109
247
-
-
-
52
17
18
33
40
91
46
70
209
22
9
8
11%
12%
9%
79%
-%
-%
-%
13%
7%
7%
8%
7%
13%
11%
11%
11%
11%
8%
12%
b
def
hij
k
k
k
25 - 34
444
180
264
-
444
-
-
78
45
71
80
102
139
84
118
370
36
25
13
19%
16%
22%
-%
100%
-%
-%
19%
19%
28%
20%
18%
20%
20%
19%
19%
18%
22%
21%
a
cef
ghj
35 - 44
462
206
256
-
-
462
-
56
44
59
114
128
137
83
113
390
37
21
13
20%
19%
21%
-%
-%
58%
-%
14%
18%
23%
29%
22%
20%
20%
18%
20%
18%
19%
21%
cdf
g
gh
45 - 54
339
176
164
-
-
339
-
48
37
41
86
88
100
62
90
281
31
19
8
15%
16%
14%
-%
-%
42%
-%
12%
16%
16%
22%
15%
15%
15%
14%
15%
16%
16%
13%
cdf
g
55 - 64
353
174
180
-
-
-
353
54
34
33
57
105
95
59
95
298
29
18
8
15%
16%
15%
-%
-%
-%
47%
13%
14%
13%
14%
18%
14%
14%
15%
15%
14%
16%
13%
cde
65 - 74
235
124
110
-
-
-
235
53
33
24
19
63
63
50
58
195
24
10
5
10%
11%
9%
-%
-%
-%
31%
13%
14%
9%
5%
11%
9%
12%
9%
10%
12%
9%
8%
cde
j
j
j
75+
171
76
95
-
-
-
171
60
26
10
4
39
40
31
60
140
17
9
5
7%
7%
8%
-%
-%
-%
23%
15%
11%
4%
1%
7%
6%
7%
10%
7%
8%
8%
8%
cde
ij
ij
j
l

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sf. Age Of Respondent

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
16 - 17
64
57
7
5
58
42
22
3%
3%
2%
*%
6%
3%
3%
c
18 - 24
247
221
26
127
120
120
127
11%
11%
8%
10%
12%
8%
15%
e
25 - 34
444
395
49
325
119
260
184
19%
20%
16%
25%
12%
18%
21%
d
35 - 44
462
400
62
351
111
299
162
20%
20%
20%
27%
11%
21%
19%
d
45 - 54
339
288
51
263
76
217
123
15%
14%
16%
20%
7%
15%
14%
d
55 - 64
353
296
57
190
162
242
112
15%
15%
18%
15%
16%
17%
13%
f
65 - 74
235
202
32
30
205
157
78
10%
10%
10%
2%
20%
11%
9%
c
75+
171
143
28
7
162
112
59
7%
7%
9%
1%
16%
8%
7%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sg (Qz8). What Is The Occupation Of The Main Wage Earner In Your Household? Code Social Grade. (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
A
56
32
24
5
9
16
26
3
1
1
20
56
-
-
-
46
5
4
*
2%
3%
2%
1%
2%
2%
3%
1%
*%
*%
5%
10%
-%
-%
-%
2%
2%
4%
*%
ghi
lmn
r
r
r
B
525
252
273
52
93
199
180
14
23
48
210
525
-
-
-
457
37
20
11
23%
23%
23%
17%
21%
25%
24%
4%
10%
19%
53%
90%
-%
-%
-%
24%
19%
17%
18%
c
c
g
gh
ghi
lmn
qr
C1
686
311
374
112
139
237
198
64
72
101
101
-
686
-
-
581
56
31
19
30%
28%
31%
36%
31%
30%
26%
16%
31%
39%
26%
-%
100%
-%
-%
30%
28%
27%
29%
ef
g
ghj
g
kmn
C2
424
225
199
55
84
145
139
53
62
68
53
-
-
424
-
348
40
21
15
18%
20%
17%
18%
19%
18%
18%
13%
26%
27%
13%
-%
-%
100%
-%
18%
20%
18%
23%
b
gj
gj
kln
D
300
148
152
47
54
111
89
72
53
32
11
-
-
-
300
241
32
21
6
13%
13%
13%
15%
12%
14%
12%
18%
22%
12%
3%
-%
-%
-%
48%
12%
16%
19%
10%
j
ij
j
klm
or
E
321
141
180
40
64
92
125
197
25
6
1
-
-
-
321
260
31
18
13
14%
13%
15%
13%
15%
12%
16%
49%
11%
2%
*%
-%
-%
-%
52%
13%
15%
15%
20%
e
hij
ij
j
klm
o
Refused
2
1
1
-
1
-
2
1
-
-
-
-
-
-
-
2
1
-
-
*%
*%
*%
-%
*%
-%
*%
*%
-%
-%
-%
-%
-%
-%
-%
*%
*%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sg (Qz8). What Is The Occupation Of The Main Wage Earner In Your Household? Code Social Grade. (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
A
56
43
13
35
21
45
10
2%
2%
4%
3%
2%
3%
1%
a
f
B
525
451
74
346
179
410
115
23%
23%
24%
27%
18%
28%
13%
d
f
C1
686
593
92
436
250
447
239
30%
30%
30%
34%
25%
31%
28%
d
C2
424
358
66
278
146
266
158
18%
18%
21%
21%
14%
18%
18%
d
D
300
266
34
190
109
143
157
13%
13%
11%
15%
11%
10%
18%
d
e
E
321
288
34
14
306
134
187
14%
14%
11%
1%
30%
9%
22%
c
e
Refused
2
2
1
-
2
2
-
*%
*%
*%
-%
*%
*%
-%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Base for %
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Working full time (30hrs/wk+)
917
577
339
80
238
456
142
38
93
145
252
286
325
189
116
773
75
46
23
40%
52%
28%
26%
54%
57%
19%
9%
39%
57%
63%
49%
47%
45%
19%
40%
37%
40%
37%
b
f
cf
cf
g
gh
gh
n
n
n
Working part time (8-29 hrs/wk)
381
87
294
51
87
158
84
56
36
41
81
94
110
88
88
327
28
17
9
16%
8%
24%
17%
20%
20%
11%
14%
15%
16%
20%
16%
16%
21%
14%
17%
14%
15%
14%
a
f
f
f
g
ln
Not working (i.e. under 8hrs/wk) - retired
467
219
247
1
1
6
458
122
67
38
32
135
112
91
127
380
50
22
14
20%
20%
21%
*%
*%
1%
60%
30%
28%
15%
8%
23%
16%
21%
20%
20%
25%
20%
21%
cde
ij
ij
j
l
l
Not working (i.e. under 8hrs/wk) - unemployed (registered/ not registered but looking for work)
161
104
57
42
43
56
21
80
20
8
1
4
14
10
134
123
20
12
7
7%
9%
5%
13%
10%
7%
3%
20%
8%
3%
*%
1%
2%
2%
21%
6%
10%
10%
11%
b
ef
f
f
hij
ij
j
k
k
klm
o
o
o
Not working (i.e. under 8hrs/wk) - student
141
74
67
118
17
4
1
25
2
5
10
25
82
18
16
119
15
2
4
6%
7%
6%
38%
4%
1%
*%
6%
1%
2%
3%
4%
12%
4%
3%
6%
7%
2%
7%
def
ef
hij
kmn
q
q
q
Not working (i.e. under 8hrs/wk) - housewife/ disabled/ other
244
47
197
18
58
121
48
80
17
18
21
36
42
27
139
209
14
15
6
11%
4%
16%
6%
13%
15%
6%
20%
7%
7%
5%
6%
6%
6%
22%
11%
7%
13%
10%
a
cf
cf
hij
klm
p
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Don't know
5
2
3
1
-
1
3
3
1
-
-
1
-
1
3
4
1
-
-
*%
*%
*%
*%
-%
*%
*%
1%
*%
-%
-%
*%
-%
*%
*%
*%
*%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Base for %
2315
2002
313
1298
1012
1448
867
Working full time (30hrs/wk+)
917
778
139
917
-
613
304
40%
39%
44%
71%
-%
42%
35%
a
d
f
Working part time (8-29 hrs/wk)
381
332
49
381
-
249
132
16%
17%
16%
29%
-%
17%
15%
d
Not working (i.e. under 8hrs/wk) - retired
467
392
74
-
467
318
149
20%
20%
24%
-%
46%
22%
17%
c
f
Not working (i.e. under 8hrs/wk) - unemployed (registered/ not registered but looking for work)
161
145
16
-
161
66
95
7%
7%
5%
-%
16%
5%
11%
c
e
Not working (i.e. under 8hrs/wk) - student
141
130
10
-
141
69
71
6%
7%
3%
-%
14%
5%
8%
b
c
e
Not working (i.e. under 8hrs/wk) - housewife/ disabled/ other
244
220
24
-
244
131
113
11%
11%
8%
-%
24%
9%
13%
b
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status (Single Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2879      | 2394                |
| Effective Weighted Sample | 2323      | 1949                |
| Total                     | 2315      | 2002                |
| Don't know                | 5         | 5                   |
| *%                        | *%        | -%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz7 (Sh). Household Status (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Base for %
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Being bought on mortgage
741
341
399
79
166
390
106
26
42
94
242
293
242
130
75
636
48
35
22
32%
31%
33%
25%
37%
49%
14%
7%
18%
37%
61%
50%
35%
31%
12%
33%
24%
30%
34%
f
cf
cdf
g
gh
ghi
lmn
n
n
p
p
Owned outright by household
593
296
297
25
25
102
440
72
67
58
100
198
169
125
100
495
51
28
20
26%
27%
25%
8%
6%
13%
58%
18%
28%
23%
25%
34%
25%
29%
16%
26%
25%
24%
31%
cd
cde
g
g
ln
n
n
Rented from Local Authority/ Housing Association/ Trust
543
254
289
82
108
183
169
213
70
50
15
21
113
100
307
420
77
34
11
23%
23%
24%
26%
24%
23%
22%
53%
30%
19%
4%
4%
16%
24%
49%
22%
38%
30%
18%
hij
ij
j
k
kl
klm
or
or
Rented from Private Landlord
388
189
199
91
138
118
41
89
54
49
41
58
141
59
129
338
24
14
12
17%
17%
16%
29%
31%
15%
5%
22%
23%
19%
10%
10%
21%
14%
21%
17%
12%
12%
18%
ef
ef
f
j
j
j
km
km
p
Other
25
14
11
12
6
6
1
2
2
3
1
5
9
6
5
23
1
1
-
1%
1%
1%
4%
1%
1%
*%
1%
1%
1%
*%
1%
1%
1%
1%
1%
*%
1%
-%
def
f
Don't know
26
17
9
21
1
2
2
1
1
1
-
6
12
4
5
23
1
2
-
1%
2%
1%
7%
*%
*%
*%
*%
*%
*%
-%
1%
2%
1%
1%
1%
*%
2%
-%
def
r

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz7 (Sh). Household Status (Single Code)

Base : All respondents

| URBANITY                                                | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                 |           |                     |
| Total                                                   | URBAN     | RURAL               |
| Significance Level: 95%                                 | a         | b                   |
| Unweighted total                                        | 2879      | 2394                |
| Effective Weighted Sample                               | 2323      | 1949                |
| Total                                                   | 2315      | 2002                |
| Base for %                                              | 2315      | 2002                |
| Being bought on mortgage                                |           |                     |
| 741                                                     | 640       | 101                 |
| 32%                                                     | 32%       | 32%                 |
| d                                                       | f         |                     |
| Owned outright by household                             | 593       | 489                 |
| 26%                                                     | 24%       | 33%                 |
| a                                                       | c         | f                   |
| Rented from Local Authority/ Housing Association/ Trust | 543       | 472                 |
| 23%                                                     | 24%       | 22%                 |
| c                                                       | e         |                     |
| Rented from Private Landlord                            | 388       | 355                 |
| 17%                                                     | 18%       | 11%                 |
| b                                                       | d         | e                   |
| Other                                                   |           |                     |
| 25                                                      | 22        | 3                   |
| 1%                                                      | 1%        | 1%                  |
| Don't know                                              | 26        | 24                  |
| 1%                                                      | 1%        | 1%                  |
| c                                                       |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sh (Si). Total Number In Household (Including Respondent And Any Children)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
1
417
196
222
14
43
92
270
154
62
41
17
76
112
64
164
330
52
26
10
18%
18%
18%
4%
10%
11%
36%
38%
26%
16%
4%
13%
16%
15%
26%
17%
26%
23%
16%
c
c
cde
hij
ij
j
klm
or
o
2
746
379
366
62
116
182
387
130
75
81
125
213
198
140
194
632
61
33
19
32%
34%
30%
20%
26%
23%
51%
32%
32%
32%
31%
37%
29%
33%
31%
33%
30%
29%
30%
cde
ln
3
431
190
241
81
117
171
63
58
47
47
83
98
143
83
106
362
36
21
13
19%
17%
20%
26%
26%
21%
8%
14%
20%
18%
21%
17%
21%
20%
17%
19%
18%
18%
20%
f
f
f
g
g
4
475
228
247
98
111
241
25
37
36
55
126
140
161
89
85
402
36
25
12
21%
21%
21%
32%
25%
30%
3%
9%
15%
21%
32%
24%
23%
21%
14%
21%
18%
22%
19%
f
f
f
g
g
ghi
n
n
n
5+
246
117
128
57
57
116
15
25
15
32
47
53
73
48
72
210
17
10
9
11%
11%
11%
18%
13%
14%
2%
6%
6%
12%
12%
9%
11%
11%
12%
11%
8%
8%
14%
f
f
f
gh
gh
pq
Mean number of people
2.8
2.8
2.8
3.5
3.1
3.2
1.9
2.1
2.5
2.9
3.2
2.8
2.9
2.9
2.6
2.8
2.6
2.7
2.9
def
f
f
g
gh
ghi
n
n
n
p
p
Standard deviation
1.38
1.41
1.36
1.29
1.31
1.39
.90
1.25
1.35
1.36
1.22
1.26
1.36
1.36
1.52
1.38
1.36
1.39
1.39
Standard error
.03
.04
.03
.07
.06
.05
.03
.05
.07
.08
.06
.05
.05
.06
.05
.03
.08
.09
.09
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sh (Si). Total Number In Household (Including Respondent And Any Children)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
1
417
364
54
145
270
246
172
18%
18%
17%
11%
27%
17%
20%
c
2
746
634
111
388
356
505
241
32%
32%
36%
30%
35%
35%
28%
c
f
3
431
376
55
282
149
268
163
19%
19%
18%
22%
15%
19%
19%
d
4
475
405
70
332
143
305
171
21%
20%
22%
26%
14%
21%
20%
d
5+
246
224
22
151
94
125
121
11%
11%
7%
12%
9%
9%
14%
b
e
Mean number of people
2.8
2.8
2.7
3.0
2.5
2.7
2.9
d
e
Standard deviation
1.38
1.39
1.35
1.33
1.39
1.31
1.49
Standard error
.03
.03
.06
.04
.04
.03
.04
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Si (Sk). Household Size

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Small (1-2 people)
1163
575
588
75
158
273
656
285
137
122
142
290
310
204
358
962
113
59
30
50%
52%
49%
24%
36%
34%
86%
71%
58%
48%
36%
50%
45%
48%
58%
50%
56%
51%
46%
c
c
cde
hij
ij
j
klm
r
Medium (3-4 people)
906
418
488
179
228
412
88
94
84
102
209
238
304
172
192
764
72
46
25
39%
38%
41%
57%
51%
51%
12%
23%
35%
40%
53%
41%
44%
41%
31%
39%
36%
40%
39%
f
f
f
g
g
ghi
n
n
n
Large (5+ people)
246
117
128
57
57
116
15
25
15
32
47
53
73
48
72
210
17
10
9
11%
11%
11%
18%
13%
14%
2%
6%
6%
12%
12%
9%
11%
11%
12%
11%
8%
8%
14%
f
f
f
gh
gh
pq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Si (Sk). Household Size

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Small (1-2 people)
1163
998
165
533
626
751
412
50%
50%
53%
41%
62%
52%
48%
c
f
Medium (3-4 people)
906
781
125
614
292
573
333
39%
39%
40%
47%
29%
40%
38%
d
Large (5+ people)
246
224
22
151
94
125
121
11%
11%
7%
12%
9%
9%
14%
b
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sj. Total Number Of Children In Household (Under 18), Including Respondent (If Respondent Is Under 18)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
None
1372
724
648
155
169
324
724
274
156
149
195
336
403
253
378
1146
128
66
32
59%
65%
54%
50%
38%
40%
95%
68%
66%
58%
49%
58%
59%
60%
61%
59%
63%
58%
51%
b
de
cde
ij
j
j
r
r
1
384
154
230
90
106
165
23
61
32
36
78
101
117
69
96
317
34
19
13
17%
14%
19%
29%
24%
21%
3%
15%
14%
14%
20%
17%
17%
16%
15%
16%
17%
17%
21%
a
ef
f
f
h
2
396
166
230
44
114
229
9
42
33
49
98
112
121
75
89
333
31
20
12
17%
15%
19%
14%
26%
29%
1%
10%
14%
19%
25%
19%
18%
18%
14%
17%
15%
18%
18%
a
f
cf
cf
g
gh
n
3
114
42
72
11
39
61
2
22
9
17
17
25
33
23
33
96
5
7
6
5%
4%
6%
4%
9%
8%
*%
5%
4%
7%
4%
4%
5%
5%
5%
5%
3%
6%
9%
a
f
cf
cf
op
4
32
14
18
6
10
15
2
5
1
3
8
7
7
4
14
27
3
2
1
1%
1%
2%
2%
2%
2%
*%
1%
1%
1%
2%
1%
1%
1%
2%
1%
1%
2%
1%
f
f
f
5+
18
11
7
5
5
8
-
*
5
1
1
1
5
-
12
16
1
*
*
1%
1%
1%
1%
1%
1%
-%
*%
2%
1%
*%
*%
1%
-%
2%
1%
*%
*%
*%
f
f
f
gj
klm
Mean number of children
.8
.7
.8
.8
1.2
1.1
.1
.6
.7
.8
.9
.7
.7
.7
.8
.8
.6
.8
.9
a
f
cf
cf
g
gh
p
Standard deviation
1.08
1.05
1.10
1.08
1.17
1.17
.36
.97
1.11
1.13
1.06
1.00
1.06
1.00
1.22
1.09
.97
1.08
1.09
Standard error
.02
.03
.03
.06
.05
.04
.01
.04
.06
.06
.05
.04
.04
.04
.04
.02
.06
.07
.07
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sj. Total Number Of Children In Household (Under 18), Including Respondent (If Respondent Is Under 18)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
None
1372
1182
190
657
710
873
499
59%
59%
61%
51%
70%
60%
58%
c
1
384
334
50
263
120
234
149
17%
17%
16%
20%
12%
16%
17%
d
2
396
340
56
275
121
259
137
17%
17%
18%
21%
12%
18%
16%
d
3
114
101
12
73
40
57
56
5%
5%
4%
6%
4%
4%
6%
e
4
32
31
2
21
11
16
17
1%
2%
1%
2%
1%
1%
2%
5+
18
15
3
9
9
9
9
1%
1%
1%
1%
1%
1%
1%
Mean number of children
.8
.8
.7
.9
.6
.7
.8
d
e
Standard deviation
1.08
1.08
1.08
1.10
1.04
1.04
1.15
Standard error
.02
.02
.05
.03
.03
.02
.03
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sk (Sl). And Are You The Parent Or Guardian Of Any Of The Children In The Household? (Single Code)

Base : Those with children aged under 18 in the household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
~f
g
h
i
j
k
l
m
n
o
~p
~q
r
Unweighted total
1075
428
647
191
312
526
46
168
107
132
204
243
303
211
317
778
94
86
117
Effective Weighted Sample
900
358
542
157
260
446
37
138
89
112
175
209
252
180
268
700
91
78
113
Total
943
386
557
156
275
477
35
130
81
107
202
245
283
171
244
790
74
48
31
Yes
795
301
494
45
259
465
**
118
77
102
188
208
235
142
209
664
**
**
25
84%
78%
89%
29%
94%
97%
**
91%
95%
95%
93%
85%
83%
83%
86%
84%
**
**
81%
a
c
cd
No
129
79
50
108
10
2
**
9
2
3
11
32
45
22
31
109
**
**
6
14%
21%
9%
70%
4%
1%
**
7%
2%
3%
6%
13%
16%
13%
13%
14%
**
**
19%
b
de
e
Refused
19
6
13
2
6
10
**
3
2
2
3
4
3
7
4
16
**
**
-
2%
1%
2%
1%
2%
2%
**
3%
3%
2%
1%
2%
1%
4%
2%
2%
**
**
-%
l
Mean number of children
1.8
1.9
1.8
1.7
1.9
1.9
**
1.8
1.9
1.9
1.8
1.8
1.8
1.8
2.0
1.9
**
**
1.8
c
c
klm
Standard deviation
.93
.96
.91
.97
.93
.91
**
.87
1.06
.94
.80
.78
.89
.77
1.16
.94
**
**
.86
Standard error
.03
.05
.04
.07
.05
.04
**
.07
.10
.08
.06
.05
.05
.05
.06
.03
**
**
.08

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sk (Sl). And Are You The Parent Or Guardian Of Any Of The Children In The Household? (Single Code)

Base : Those with children aged under 18 in the household
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
1075
902
173
670
404
632
443
Effective Weighted Sample
900
761
144
570
340
527
375
Total
943
820
123
641
302
575
368
Yes
795
690
106
581
214
485
310
84%
84%
86%
91%
71%
84%
84%
d
No
129
114
15
46
83
74
56
14%
14%
12%
7%
27%
13%
15%
c
Refused
19
17
2
14
5
17
2
2%
2%
2%
2%
2%
3%
1%
f
Mean number of children
1.8
1.8
1.8
1.8
1.9
1.8
1.9
Standard deviation
.93
.92
.97
.88
1.03
.88
1.00
Standard error
.03
.03
.07
.03
.05
.03
.05
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc1. Is There A Landline Phone In Your Home That Can Be Used To Make And Receive Calls? (Single Code) Prompted

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Can use to make and receive calls
1911
906
1005
219
298
689
705
265
192
219
367
551
572
355
430
1612
152
93
53
83%
82%
83%
70%
67%
86%
93%
66%
81%
86%
92%
95%
83%
84%
69%
83%
75%
82%
83%
cd
cde
g
g
ghi
lmn
n
n
p
p
Can receive but not make calls/ incoming only
22
8
15
6
4
9
3
2
3
5
4
5
7
3
6
16
3
3
*
1%
1%
1%
2%
1%
1%
*%
*%
1%
2%
1%
1%
1%
1%
1%
1%
1%
3%
*%
f
or
Line not working properly/ needs to be repaired
10
2
8
1
7
2
-
3
1
1
2
2
2
2
3
7
1
1
*
*%
*%
1%
*%
2%
*%
-%
1%
*%
*%
*%
*%
*%
*%
*%
*%
*%
1%
*%
ef
No, do not have landline phone
372
194
177
86
135
101
50
134
41
32
24
22
104
63
182
299
46
16
11
16%
18%
15%
28%
30%
13%
7%
33%
17%
12%
6%
4%
15%
15%
29%
15%
23%
14%
16%
ef
ef
f
hij
j
j
k
k
klm
oq
Don't know
1
-
1
-
1
-
-
-
-
-
-
1
-
-
-
-
-
1
-
*%
-%
*%
-%
*%
-%
-%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
1%
-%
o
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc1. Is There A Landline Phone In Your Home That Can Be Used To Make And Receive Calls? (Single Code) Prompted

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Can use to make and receive calls
1911
1629
281
1108
799
1269
641
83%
81%
90%
85%
79%
88%
74%
a
d
f
Can receive but not make calls/ incoming only
22
22
-
17
5
10
12
1%
1%
-%
1%
1%
1%
1%
b
d
Line not working properly/ needs to be repaired
10
8
2
6
4
8
2
*%
*%
1%
*%
*%
1%
*%
No, do not have landline phone
372
342
29
166
204
160
211
16%
17%
9%
13%
20%
11%
24%
b
c
e
Don't know
1
1
-
1
-
1
-
*%
*%
-%
*%
-%
*%
-%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc2 (Qc2A). Do You Ever Use This Landline Phone At Home Yourself To Make Or Receive Calls, For Internet Access Or Both? (Multi Code)

Base : Those with a landline phone at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2421
1129
1292
254
332
770
1064
407
279
284
387
615
687
499
616
1770
202
227
222
Effective Weighted Sample
1950
905
1045
211
278
656
830
318
218
235
325
507
555
401
501
1534
193
184
208
Total
1943
916
1027
225
309
701
709
270
195
224
373
558
582
360
440
1636
156
98
53
Yes to make calls
1809
851
958
192
273
663
682
244
182
211
348
530
538
333
407
1519
145
94
51
93%
93%
93%
85%
88%
95%
96%
90%
93%
94%
93%
95%
93%
92%
93%
93%
93%
96%
96%
cd
cd
Yes to receive calls
1791
843
948
198
275
652
666
242
182
211
347
528
531
328
402
1504
142
94
51
92%
92%
92%
88%
89%
93%
94%
90%
93%
94%
93%
95%
91%
91%
91%
92%
91%
96%
95%
cd
cd
lmn
op
Yes for internet access
1131
537
594
148
200
458
325
111
105
150
248
350
367
218
195
930
86
72
42
58%
59%
58%
66%
65%
65%
46%
41%
54%
67%
67%
63%
63%
60%
44%
57%
55%
74%
79%
f
f
f
g
gh
gh
n
n
n
op
op
No do not use landline at home
42
24
18
14
8
10
11
13
3
1
7
8
16
4
13
38
3
1
*
2%
3%
2%
6%
2%
1%
2%
5%
1%
1%
2%
1%
3%
1%
3%
2%
2%
1%
1%
def
hij
Don't know
2
2
1
-
-
-
2
1
-
-
-
-
-
-
2
2
-
-
-
*%
*%
*%
-%
-%
-%
*%
*%
-%
-%
-%
-%
-%
-%
1%
*%
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc2 (Qc2A). Do You Ever Use This Landline Phone At Home Yourself To Make Or Receive Calls, For Internet Access Or Both? (Multi Code)

Base : Those with a landline phone at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2421
1983
438
1165
1252
1572
849
Effective Weighted Sample
1950
1611
354
991
1017
1263
689
Total
1943
1659
283
1131
808
1287
655
Yes to make calls
1809
1534
275
1038
768
1200
610
93%
92%
97%
92%
95%
93%
93%
a
c
Yes to receive calls
1791
1521
270
1034
754
1191
599
92%
92%
95%
91%
93%
93%
91%
a
Yes for internet access
1131
963
167
744
386
761
370
58%
58%
59%
66%
48%
59%
56%
d
No do not use landline at home
42
39
4
21
22
28
14
2%
2%
1%
2%
3%
2%
2%
Don't know
2
2
-
2
1
1
2
*%
*%
-%
*%
*%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc3 (Qc29). Do You Use A Pre-Payment Plan For Your Landline Where You Pay 12 Months Line Rental In Advance? If Necessary - Line Rental Would Usually Be Charged A Month In Advance For Those With Monthly Bills Or A Quarter In Advance For Those With Quarterly Bills. This Type Of Pre-Payment Plan Covers The Line Rental In Advance For A Full 12 Months. (Single Code) Base : Those With A Landline Phone At Home That Can Used To Make And Receive Calls

| GENDER                    | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|---------------------------|-------------|--------------------|----------------|----------|
| UNDER                     | £11.5K-     | £17.5K-            | ENG            |          |
| Total                     | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                      |             |                    |                |          |
| LAND                      | WALES       | NI                 |                |          |
| Significance Level: 95%   |             |                    |                |          |
| a                         | b           | c                  | d              | e        |
| Unweighted total          | 2383        | 1115               | 1268           | 247      |
| Effective Weighted Sample | 1918        | 895                | 1024           | 204      |
| Total                     | 1911        | 906                | 1005           | 219      |
| Yes                       | 341         | 149                | 192            | 28       |
| 18%                       | 16%         | 19%                | 13%            | 16%      |
| cf                        | r           | r                  | r              |          |
| No                        | 1436        | 688                | 748            | 133      |
| 75%                       | 76%         | 74%                | 61%            | 78%      |
| c                         | c           | ce                 | k              |          |
| Don't know                |             |                    |                |          |
| 134                       | 69          | 65                 | 57             | 17       |
| 7%                        | 8%          | 6%                 | 26%            | 6%       |
| def                       | p           |                    |                |          |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc3 (Qc29). Do You Use A Pre-Payment Plan For Your Landline Where You Pay 12 Months Line Rental In Advance? If Necessary - Line Rental Would Usually Be Charged A Month In Advance For Those With Monthly Bills Or A Quarter In Advance For Those With Quarterly Bills. This Type Of Pre-Payment Plan Covers The Line Rental In Advance For A Full 12 Months. (Single Code) Base : Those With A Landline Phone At Home That Can Used To Make And Receive Calls

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   |           |                     |
| a                         | b         | c                   |
| Unweighted total          | 2383      | 1947                |
| Effective Weighted Sample | 1918      | 1582                |
| Total                     | 1911      | 1629                |
| Yes                       | 341       | 285                 |
| 18%                       | 18%       | 20%                 |
| No                        | 1436      | 1233                |
| 75%                       | 76%       | 72%                 |
| Don't know                | 134       | 111                 |
| 7%                        | 7%        | 8%                  |
| c                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc4 (Qc21B). Showcard Which Of These Do You Consider Is Your Main Supplier? (Single Code)

Base : Those with a landline phone at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2421
1129
1292
254
332
770
1064
407
279
284
387
615
687
499
616
1770
202
227
222
Effective Weighted Sample
1950
905
1045
211
278
656
830
318
218
235
325
507
555
401
501
1534
193
184
208
Total
1943
916
1027
225
309
701
709
270
195
224
373
558
582
360
440
1636
156
98
53
BT
899
434
464
96
109
297
396
138
84
91
178
294
245
161
197
754
70
45
29
46%
47%
45%
43%
35%
42%
56%
51%
43%
41%
48%
53%
42%
45%
45%
46%
45%
47%
55%
d
cde
i
lmn
op
Virgin Media (including NTL and Telewest)
359
164
195
35
62
147
115
38
43
48
65
92
110
68
89
310
32
8
8
18%
18%
19%
16%
20%
21%
16%
14%
22%
22%
17%
16%
19%
19%
20%
19%
21%
8%
16%
f
g
g
q
q
q
SkyTalk
277
126
151
41
72
107
57
42
21
30
51
71
92
49
65
221
27
22
8
14%
14%
15%
18%
23%
15%
8%
16%
11%
14%
14%
13%
16%
14%
15%
13%
17%
22%
14%
f
ef
f
or
Talk Talk/ Carphone Warehouse
223
103
120
23
40
83
78
30
30
30
39
55
66
51
51
190
15
12
6
12%
11%
12%
10%
13%
12%
11%
11%
15%
14%
10%
10%
11%
14%
12%
12%
9%
13%
11%
k
Post Office
25
12
13
4
3
7
12
5
3
6
3
4
8
5
8
22
2
1
-
1%
1%
1%
2%
1%
1%
2%
2%
2%
3%
1%
1%
1%
1%
2%
1%
1%
1%
-%
Kingston Communications
14
6
9
3
3
3
5
2
3
3
4
5
3
3
4
14
-
-
-
1%
1%
1%
1%
1%
*%
1%
1%
1%
1%
1%
1%
*%
1%
1%
1%
-%
-%
-%
Other
116
55
62
6
17
51
42
11
11
13
32
29
49
19
19
100
8
8
1
6%
6%
6%
3%
6%
7%
6%
4%
6%
6%
9%
5%
8%
5%
4%
6%
5%
8%
2%
c
g
kn
r
r
Don't know
28
15
14
17
1
6
5
5
*
2
3
9
10
3
6
25
2
1
*
1%
2%
1%
8%
*%
1%
1%
2%
*%
1%
1%
2%
2%
1%
1%
2%
1%
1%
1%
def

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc4 (Qc21B). Showcard Which Of These Do You Consider Is Your Main Supplier? (Single Code)

Base : Those with a landline phone at home

| URBANITY                                  | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------|-----------|---------------------|
| MEDIUM/                                   |           |                     |
| Total                                     | URBAN     | RURAL               |
| Significance Level: 95%                   | a         | b                   |
| Unweighted total                          | 2421      | 1983                |
| Effective Weighted Sample                 | 1950      | 1611                |
| Total                                     | 1943      | 1659                |
| BT                                        | 899       | 707                 |
| 46%                                       | 43%       | 68%                 |
| a                                         | c         | f                   |
| Virgin Media (including NTL and Telewest) | 359       | 353                 |
| 18%                                       | 21%       | 2%                  |
| b                                         | e         |                     |
| SkyTalk                                   | 277       | 244                 |
| 14%                                       | 15%       | 12%                 |
| d                                         |           |                     |
| Talk Talk/ Carphone Warehouse             | 223       | 196                 |
| 12%                                       | 12%       | 10%                 |
| Post Office                               | 25        | 22                  |
| 1%                                        | 1%        | 1%                  |
| Kingston Communications                   |           |                     |
| 14                                        | 14        | -                   |
| 1%                                        | 1%        | -%                  |
| Other                                     | 116       | 98                  |
| 6%                                        | 6%        | 6%                  |
| Don't know                                | 28        | 25                  |
| 1%                                        | 1%        | 1%                  |
| c                                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc5 (Qc7A). Showcard How Likely Is It That Your Household Will Get A Landline Phone At Home In The Next 12 Months? (Single Code)

Base : Those without a landline phone at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
~f
g
~h
~i
~j
~k
l
~m
n
o
~p
~q
~r
Unweighted total
457
237
220
105
148
124
80
190
52
36
24
22
108
80
247
315
61
36
45
Effective Weighted Sample
373
192
181
88
119
108
63
155
44
31
21
18
88
68
204
276
59
32
43
Total
372
194
177
86
135
101
50
134
41
32
24
22
104
63
182
299
46
16
11
Certain to
12
6
6
4
4
4
**
7
**
**
**
**
1
**
8
10
**
**
**
3%
3%
3%
5%
3%
3%
**
5%
**
**
**
**
1%
**
4%
3%
**
**
**
Very likely
14
7
7
4
4
6
**
3
**
**
**
**
4
**
5
11
**
**
**
4%
3%
4%
4%
3%
6%
**
2%
**
**
**
**
4%
**
3%
4%
**
**
**
Likely
26
14
12
5
13
8
**
6
**
**
**
**
10
**
8
24
**
**
**
7%
7%
7%
5%
10%
8%
**
5%
**
**
**
**
10%
**
4%
8%
**
**
**
Unlikely
40
17
23
8
19
13
**
13
**
**
**
**
10
**
19
33
**
**
**
11%
9%
13%
10%
14%
13%
**
9%
**
**
**
**
10%
**
11%
11%
**
**
**
Very unlikely
95
50
45
18
42
23
**
28
**
**
**
**
37
**
37
72
**
**
**
26%
26%
25%
21%
31%
23%
**
21%
**
**
**
**
35%
**
20%
24%
**
**
**
n
Certain not to
152
86
65
34
41
43
**
67
**
**
**
**
33
**
86
122
**
**
**
41%
44%
37%
40%
30%
42%
**
50%
**
**
**
**
32%
**
47%
41%
**
**
**
l
Don't know
32
14
18
13
12
4
**
11
**
**
**
**
8
**
19
25
**
**
**
9%
7%
10%
16%
9%
4%
**
8%
**
**
**
**
8%
**
11%
8%
**
**
**
e

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc5 (Qc7A). Showcard How Likely Is It That Your Household Will Get A Landline Phone At Home In The Next 12 Months? (Single Code)

Base : Those without a landline phone at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
457
410
47
173
282
202
255
Effective Weighted Sample
373
337
38
145
232
161
212
Total
372
342
29
166
204
160
211
Certain to
12
11
**
6
6
3
9
3%
3%
**
3%
3%
2%
4%
Very likely
14
12
**
8
5
6
8
4%
4%
**
5%
3%
3%
4%
Likely
26
26
**
13
13
10
17
7%
8%
**
8%
7%
6%
8%
Unlikely
40
36
**
13
27
20
20
11%
11%
**
8%
13%
13%
9%
Very unlikely
95
90
**
48
46
44
51
26%
26%
**
29%
23%
27%
24%
Certain not to
152
139
**
65
86
66
86
41%
41%
**
39%
42%
41%
41%
Don't know
32
28
**
13
20
11
21
9%
8%
**
8%
10%
7%
10%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
d
~e
~f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
361
192
169
73
115
99
74
153
44
28
19
17
86
63
195
246
49
30
36
Effective Weighted Sample
294
154
140
61
92
87
58
125
37
24
17
14
70
54
161
216
47
26
35
Total
287
153
134
60
101
79
47
107
34
23
19
16
80
48
142
228
38
13
8
Happy to use mobile phone instead
149
80
69
**
50
**
**
42
**
**
**
**
**
**
68
119
**
**
**
52%
52%
52%
**
50%
**
**
40%
**
**
**
**
**
**
48%
52%
**
**
**
No need
130
73
57
**
42
**
**
48
**
**
**
**
**
**
54
109
**
**
**
45%
47%
43%
**
41%
**
**
45%
**
**
**
**
**
**
38%
48%
**
**
**
Too expensive generally
51
23
28
**
12
**
**
29
**
**
**
**
**
**
34
30
**
**
**
18%
15%
21%
**
12%
**
**
27%
**
**
**
**
**
**
24%
13%
**
**
**
Line rental is too expensive
47
17
30
**
13
**
**
20
**
**
**
**
**
**
25
33
**
**
**
16%
11%
23%
**
13%
**
**
19%
**
**
**
**
**
**
18%
14%
**
**
**
a
Call charges are too expensive
30
10
20
**
9
**
**
15
**
**
**
**
**
**
19
14
**
**
**
11%
6%
15%
**
9%
**
**
14%
**
**
**
**
**
**
14%
6%
**
**
**
a
Can't afford it
28
16
12
**
10
**
**
16
**
**
**
**
**
**
20
18
**
**
**
10%
10%
9%
**
10%
**
**
15%
**
**
**
**
**
**
14%
8%
**
**
**
Connection charge is too expensive
7
3
4
**
2
**
**
2
**
**
**
**
**
**
3
5
**
**
**
3%
2%
3%
**
2%
**
**
2%
**
**
**
**
**
**
2%
2%
**
**
**
To avoid unsolicited calls
4
1
3
**
1
**
**
1
**
**
**
**
**
**
2
2
**
**
**
1%
1%
2%
**
1%
**
**
1%
**
**
**
**
**
**
2%
1%
**
**
**
Have no need to make telephone calls
4
1
3
**
1
**
**
3
**
**
**
**
**
**
3
3
**
**
**
1%
*%
3%
**
1%
**
**
3%
**
**
**
**
**
**
2%
1%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
d
~e
~f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
361
192
169
73
115
99
74
153
44
28
19
17
86
63
195
246
49
30
36
Effective Weighted Sample
294
154
140
61
92
87
58
125
37
24
17
14
70
54
161
216
47
26
35
Total
287
153
134
60
101
79
47
107
34
23
19
16
80
48
142
228
38
13
8
I am renting the property and unable to get permanent landline
4
2
1
**
1
**
**
1
**
**
**
**
**
**
-
4
**
**
**
1%
1%
1%
**
1%
**
**
1%
**
**
**
**
**
**
-%
2%
**
**
**
Inconvenient/would never be at home to use it
3
3
-
**
1
**
**
-
**
**
**
**
**
**
-
3
**
**
**
1%
2%
-%
**
1%
**
**
-%
**
**
**
**
**
**
-%
1%
**
**
**
Outstanding debt to landline supplier/ won't reconnect
3
*
3
**
3
**
**
1
**
**
**
**
**
**
1
3
**
**
**
1%
*%
2%
**
3%
**
**
1%
**
**
**
**
**
**
1%
1%
**
**
**
Complicated billing
2
2
1
**
-
**
**
2
**
**
**
**
**
**
*
2
**
**
**
1%
1%
*%
**
-%
**
**
2%
**
**
**
**
**
**
*%
1%
**
**
**
I am moving address in the near future
2
2
1
**
1
**
**
-
**
**
**
**
**
**
-
1
**
**
**
1%
1%
*%
**
1%
**
**
-%
**
**
**
**
**
**
-%
*%
**
**
**
Other
5
2
3
**
1
**
**
2
**
**
**
**
**
**
3
4
**
**
**
2%
1%
2%
**
1%
**
**
2%
**
**
**
**
**
**
2%
2%
**
**
**
ANY INVOLUNTARY REASONS
116
53
62
**
38
**
**
53
**
**
**
**
**
**
64
79
**
**
**
40%
35%
47%
**
37%
**
**
49%
**
**
**
**
**
**
45%
35%
**
**
**
a
ANY VOLUNTARY REASONS
227
127
100
**
78
**
**
77
**
**
**
**
**
**
105
187
**
**
**
79%
83%
75%
**
77%
**
**
72%
**
**
**
**
**
**
74%
82%
**
**
**
ONLY VOLUNTARY REASONS
169
100
69
**
62
**
**
53
**
**
**
**
**
**
76
147
**
**
**
59%
65%
52%
**
61%
**
**
50%
**
**
**
**
**
**
54%
65%
**
**
**
b
Don't know
1
-
1
**
1
**
**
1
**
**
**
**
**
**
1
-
**
**
**
*%
-%
1%
**
1%
**
**
1%
**
**
**
**
**
**
*%
-%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
361
325
36
135
224
167
194
Effective Weighted Sample
294
267
30
113
184
135
159
Total
287
265
22
126
159
130
157
Happy to use mobile phone instead
149
137
**
71
78
65
84
52%
52%
**
56%
49%
50%
54%
No need
130
120
**
61
68
57
73
45%
45%
**
48%
43%
44%
46%
Too expensive generally
51
46
**
15
36
25
26
18%
17%
**
12%
22%
19%
17%
c
Line rental is too expensive
47
42
**
23
24
22
25
16%
16%
**
18%
15%
17%
16%
Call charges are too expensive
30
26
**
11
20
18
13
11%
10%
**
8%
12%
14%
8%
Can't afford it
28
26
**
7
21
16
12
10%
10%
**
5%
13%
12%
8%
c
Connection charge is too expensive
7
7
**
2
5
1
7
3%
2%
**
1%
3%
1%
4%
e
To avoid unsolicited calls
4
4
**
3
1
3
1
1%
1%
**
2%
1%
2%
1%
Have no need to make telephone calls
4
3
**
1
3
2
2
1%
1%
**
1%
2%
2%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
361
325
36
135
224
167
194
Effective Weighted Sample
294
267
30
113
184
135
159
Total
287
265
22
126
159
130
157
I am renting the property and unable to get permanent landline
4
4
**
-
4
-
4
1%
1%
**
-%
2%
-%
2%
Inconvenient/would never be at home to use it
3
3
**
3
-
3
-
1%
1%
**
3%
-%
3%
-%
d
f
Outstanding debt to landline supplier/ won't reconnect
3
3
**
2
1
1
2
1%
1%
**
2%
1%
1%
1%
Complicated billing
2
2
**
-
2
*
2
1%
1%
**
-%
2%
*%
1%
I am moving address in the near future
2
2
**
2
1
1
2
1%
1%
**
1%
*%
*%
1%
Other
5
5
**
*
4
1
3
2%
2%
**
*%
3%
1%
2%
ANY INVOLUNTARY REASONS
116
107
**
44
71
55
61
40%
40%
**
35%
45%
42%
39%
ANY VOLUNTARY REASONS
227
208
**
107
119
101
126
79%
79%
**
84%
75%
78%
80%
ONLY VOLUNTARY REASONS
169
156
**
82
86
74
95
59%
59%
**
65%
54%
57%
60%
Don't know
1
1
**
-
1
1
-
*%
*%
**
-%
*%
1%
-%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc7 (Qc6). Showcard Thinking About Landline Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Hearing the person on the other end of the line in a conversation even with the volume turned up
32
10
22
2
2
3
26
11
3
2
2
11
3
6
12
25
5
2
1
1%
1%
2%
1%
*%
*%
3%
3%
1%
1%
*%
2%
*%
1%
2%
1%
2%
1%
1%
cde
j
l
l
Seeing a digital display
19
8
11
2
1
2
14
5
2
1
2
4
4
2
9
16
2
1
*
1%
1%
1%
1%
*%
*%
2%
1%
1%
*%
1%
1%
1%
*%
1%
1%
1%
1%
*%
de
Hearing the phone ring, even with the volume turned up
17
6
11
-
-
1
16
6
2
*
-
6
2
1
7
15
1
*
1
1%
1%
1%
-%
-%
*%
2%
1%
1%
*%
-%
1%
*%
*%
1%
1%
1%
*%
1%
cde
j
Picking up the handset when the phone rings
17
4
12
1
2
3
11
4
3
-
-
2
8
1
5
15
1
1
*
1%
*%
1%
*%
*%
*%
1%
1%
1%
-%
-%
*%
1%
*%
1%
1%
*%
1%
*%
e
j
Holding the handset to your ear
14
4
9
2
3
1
7
3
3
1
1
4
2
1
6
9
3
1
*
1%
*%
1%
1%
1%
*%
1%
1%
1%
*%
*%
1%
*%
*%
1%
*%
2%
1%
*%
e
o
Any other difficulties
33
18
15
2
2
5
24
8
7
1
5
12
2
7
11
25
5
3
*
1%
2%
1%
1%
*%
1%
3%
2%
3%
1%
1%
2%
*%
2%
2%
1%
3%
2%
1%
cde
i
l
l
l
No, none
2206
1066
1140
301
435
783
688
375
221
249
388
552
663
408
582
1848
187
109
61
95%
96%
95%
97%
98%
98%
91%
93%
93%
97%
98%
95%
97%
96%
94%
95%
93%
96%
96%
f
f
f
gh
gh
n
n
Don't know
8
4
4
1
1
4
1
2
-
-
1
1
2
1
4
7
1
-
-
*%
*%
*%
*%
*%
1%
*%
*%
-%
-%
*%
*%
*%
*%
1%
*%
*%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc7 (Qc6). Showcard Thinking About Landline Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Hearing the person on the other end of the line in a conversation even with the volume turned up
32
27
5
8
24
22
10
1%
1%
2%
1%
2%
2%
1%
c
Seeing a digital display
19
17
2
5
14
9
10
1%
1%
1%
*%
1%
1%
1%
c
Hearing the phone ring, even with the volume turned up
17
16
1
2
15
13
4
1%
1%
*%
*%
2%
1%
*%
c
Picking up the handset when the phone rings
17
14
3
5
12
9
8
1%
1%
1%
*%
1%
1%
1%
c
Holding the handset to your ear
14
12
2
6
7
7
6
1%
1%
1%
*%
1%
1%
1%
Any other difficulties
33
29
3
4
29
16
17
1%
1%
1%
*%
3%
1%
2%
c
No, none
2206
1908
298
1267
934
1385
820
95%
95%
95%
98%
92%
96%
95%
d
Don't know
8
8
-
5
2
4
4
*%
*%
-%
*%
*%
*%
*%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd1. How Many Mobile Phones In Total Do You And Members Of Your Household Use? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
One
(1.0)
535
231
304
38
107
117
273
193
79
53
20
92
142
80
221
425
63
31
16
23%
21%
25%
12%
24%
15%
36%
48%
33%
21%
5%
16%
21%
19%
35%
22%
31%
27%
25%
a
ce
cde
hij
ij
j
k
klm
o
Two
(2.0)
918
452
466
71
229
332
287
96
86
126
194
260
277
190
190
770
73
51
23
40%
41%
39%
23%
52%
41%
38%
24%
36%
49%
49%
45%
40%
45%
31%
40%
36%
45%
36%
cef
c
c
g
gh
gh
n
n
n
r
Three
(3.0)
364
178
186
76
71
159
58
38
37
36
78
104
114
67
78
317
26
12
8
16%
16%
15%
25%
16%
20%
8%
9%
16%
14%
20%
18%
17%
16%
12%
16%
13%
11%
13%
df
f
f
g
g
n
n
q
Four or more
(4.0)
386
202
184
124
36
185
42
28
19
36
104
108
139
68
71
331
28
13
14
17%
18%
15%
40%
8%
23%
6%
7%
8%
14%
26%
19%
20%
16%
11%
17%
14%
11%
21%
def
df
gh
ghi
n
n
n
q
pq
None
(0.0)
112
48
64
2
1
9
99
49
15
5
*
17
14
18
62
91
11
7
3
5%
4%
5%
1%
*%
1%
13%
12%
6%
2%
*%
3%
2%
4%
10%
5%
5%
6%
5%
cde
hij
ij
j
l
klm
Don't know
*
-
*
-
-
-
*
-
-
-
-
-
-
*
-
*
-
-
-
*%
-%
*%
-%
-%
-%
*%
-%
-%
-%
-%
-%
-%
*%
-%
*%
-%
-%
-%
Mean mobiles in household
2.2
2.2
2.1
2.9
2.1
2.5
1.6
1.5
1.9
2.2
2.7
2.3
2.3
2.2
1.8
2.2
2.0
1.9
2.2
b
def
f
df
g
gh
ghi
n
n
n
pq
pq
Standard deviation
1.11
1.10
1.11
1.08
.86
1.04
1.00
1.05
1.03
.98
.93
1.04
1.08
1.06
1.14
1.10
1.11
1.04
1.18
Standard error
.02
.03
.03
.06
.04
.03
.03
.04
.06
.05
.05
.04
.04
.04
.04
.02
.07
.06
.07
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd1. How Many Mobile Phones In Total Do You And Members Of Your Household Use? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
One
(1.0)
535
471
64
203
330
300
235
23%
24%
20%
16%
33%
21%
27%
c
e
Two
(2.0)
918
784
134
602
316
626
292
40%
39%
43%
46%
31%
43%
34%
d
f
Three
(3.0)
364
317
47
236
127
229
135
16%
16%
15%
18%
13%
16%
16%
d
Four or more
(4.0)
386
332
54
251
135
231
155
17%
17%
17%
19%
13%
16%
18%
d
None
(0.0)
112
98
14
6
104
61
50
5%
5%
5%
*%
10%
4%
6%
c
Don't know
*
*
-
-
*
-
*
*%
*%
-%
-%
*%
-%
*%
Mean mobiles in household
2.2
2.2
2.2
2.4
1.9
2.2
2.1
d
Standard deviation
1.11
1.11
1.09
.98
1.18
1.07
1.17
Standard error
.02
.02
.05
.03
.03
.03
.04
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd2. Do You Personally Use A Mobile Phone? How Many Mobile Phones With Different Telephone Numbers Do You Use At Least Once A Month? Please Include Any Phones Used For Work Or Other Purposes. (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
No
(0.0)
50
28
21
4
3
5
38
10
6
9
1
10
11
11
16
44
2
2
1
2%
3%
2%
1%
1%
1%
5%
3%
3%
3%
*%
2%
2%
3%
3%
2%
1%
2%
2%
cde
j
j
j
1
(1.0)
1979
938
1041
284
399
719
577
323
208
225
360
506
594
370
508
1642
179
103
55
85%
84%
86%
91%
90%
90%
76%
80%
88%
88%
91%
87%
87%
87%
82%
85%
89%
90%
86%
f
f
f
g
g
g
n
n
n
2
(2.0)
146
86
60
17
35
57
37
15
5
12
34
46
54
20
27
133
7
3
3
6%
8%
5%
6%
8%
7%
5%
4%
2%
5%
9%
8%
8%
5%
4%
7%
4%
2%
5%
b
f
gh
mn
mn
q
3
(3.0)
15
4
10
2
3
6
4
3
1
2
-
1
7
2
3
13
1
-
-
1%
*%
1%
1%
1%
1%
1%
1%
*%
1%
-%
*%
1%
1%
1%
1%
1%
-%
-%
4 or more
(4.0)
13
6
8
1
3
6
3
4
1
3
1
*
6
2
5
11
1
-
1
1%
1%
1%
*%
1%
1%
*%
1%
*%
1%
*%
*%
1%
1%
1%
1%
*%
-%
2%
q
No mobiles in household
(0.0)
112
48
65
2
1
9
99
49
15
5
*
17
14
18
62
92
11
7
3
5%
4%
5%
1%
*%
1%
13%
12%
6%
2%
*%
3%
2%
4%
10%
5%
5%
6%
5%
cde
hij
ij
j
l
klm
Mean mobiles used
1.0
1.0
1.0
1.1
1.1
1.1
.9
.9
1.0
1.0
1.1
1.0
1.1
1.0
1.0
1.0
1.0
.9
1.0
f
f
f
gh
gh
n
mn
q
q
Standard deviation
.46
.45
.46
.36
.41
.42
.52
.54
.40
.50
.34
.37
.47
.43
.51
.47
.41
.32
.52
Standard error
.01
.01
.01
.02
.02
.01
.02
.02
.02
.03
.02
.01
.02
.02
.02
.01
.03
.02
.03
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd2. Do You Personally Use A Mobile Phone? How Many Mobile Phones With Different Telephone Numbers Do You Use At Least Once A Month? Please Include Any Phones Used For Work Or Other Purposes. (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
No
(0.0)
50
42
8
10
40
32
18
2%
2%
3%
1%
4%
2%
2%
c
1
(1.0)
1979
1715
264
1157
819
1245
734
85%
86%
84%
89%
81%
86%
85%
d
2
(2.0)
146
125
21
109
37
88
58
6%
6%
7%
8%
4%
6%
7%
d
3
(3.0)
15
12
2
10
5
11
4
1%
1%
1%
1%
*%
1%
*%
4 or more
(4.0)
13
10
3
6
7
11
2
1%
1%
1%
*%
1%
1%
*%
No mobiles in household
(0.0)
112
98
14
6
105
61
51
5%
5%
5%
*%
10%
4%
6%
c
Mean mobiles used
1.0
1.0
1.0
1.1
.9
1.0
1.0
d
Standard deviation
.46
.45
.50
.40
.50
.47
.43
Standard error
.01
.01
.02
.01
.01
.01
.01
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd3 (Qd10). Which Mobile Network Do You Use Most Often? (Single Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
O2
499
220
278
76
123
184
116
94
53
63
101
121
165
87
124
390
48
18
43
23%
21%
25%
25%
28%
23%
19%
27%
25%
26%
26%
22%
25%
22%
23%
22%
25%
17%
73%
f
f
f
q
opq
Vodafone
417
208
209
55
72
167
123
53
32
51
100
115
132
68
103
343
49
22
4
19%
20%
19%
18%
16%
21%
20%
15%
15%
21%
25%
21%
20%
17%
19%
19%
26%
20%
7%
d
gh
r
or
r
Orange
416
185
231
48
80
144
144
66
44
53
71
117
117
79
103
352
25
33
6
19%
18%
21%
16%
18%
18%
23%
19%
21%
22%
18%
21%
18%
20%
19%
20%
13%
32%
10%
ce
pr
opr
TMobile
274
138
136
49
53
98
73
45
21
23
40
66
77
56
75
246
17
9
1
13%
13%
12%
16%
12%
12%
12%
13%
10%
9%
10%
12%
12%
14%
14%
14%
9%
8%
2%
pqr
r
r
'3'
187
93
94
27
63
71
25
35
20
19
28
40
59
37
51
156
19
9
2
9%
9%
8%
9%
14%
9%
4%
10%
9%
8%
7%
7%
9%
9%
9%
9%
10%
9%
3%
f
cef
f
r
r
r
Virgin Media/ Any Virgin
123
69
54
10
11
52
50
19
16
9
20
26
44
23
31
111
10
2
*
6%
7%
5%
3%
2%
7%
8%
5%
8%
4%
5%
5%
7%
6%
6%
6%
5%
2%
1%
cd
cd
qr
r
Tesco
110
52
57
19
15
38
38
10
12
11
15
24
31
26
29
89
13
7
1
5%
5%
5%
6%
3%
5%
6%
3%
6%
4%
4%
4%
5%
7%
5%
5%
7%
6%
1%
r
r
r
EE/ Everything Everywhere
52
33
19
13
11
15
13
6
3
7
11
20
13
10
9
49
2
1
*
2%
3%
2%
4%
3%
2%
2%
2%
1%
3%
3%
4%
2%
2%
2%
3%
1%
1%
1%
b
e
n
Other
50
27
23
7
11
15
17
11
10
5
8
18
15
7
10
41
5
3
1
2%
3%
2%
2%
3%
2%
3%
3%
5%
2%
2%
3%
2%
2%
2%
2%
3%
3%
1%
Don't know
26
8
19
1
-
3
23
5
4
2
1
6
8
3
9
23
1
2
*
1%
1%
2%
*%
-%
*%
4%
1%
2%
1%
*%
1%
1%
1%
2%
1%
1%
2%
*%
cde
j

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd3 (Qd10). Which Mobile Network Do You Use Most Often? (Single Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
O2
499
432
67
299
200
309
189
23%
23%
23%
23%
23%
23%
24%
Vodafone
417
339
78
271
146
286
131
19%
18%
27%
21%
17%
21%
16%
a
d
f
Orange
416
351
64
236
179
294
122
19%
19%
22%
18%
21%
22%
15%
f
TMobile
274
250
23
158
114
144
130
13%
13%
8%
12%
13%
11%
16%
b
e
'3'
187
177
9
129
58
90
97
9%
10%
3%
10%
7%
7%
12%
b
d
e
Virgin Media/ Any Virgin
123
114
9
70
52
72
51
6%
6%
3%
5%
6%
5%
6%
b
Tesco
110
89
21
55
55
82
28
5%
5%
7%
4%
6%
6%
3%
c
f
EE/ Everything Everywhere
52
41
11
32
20
33
18
2%
2%
4%
2%
2%
2%
2%
Other
50
46
4
29
21
27
23
2%
2%
2%
2%
2%
2%
3%
Don't know
26
23
4
4
22
18
9
1%
1%
1%
*%
3%
1%
1%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd4 (Qd11). Showcard Which Of These Best Describes The Mobile Package You Personally Use Most Often? (Single Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
Prepay/ Pay as you go
815
409
406
86
119
232
378
201
103
84
76
160
218
144
292
642
98
43
32
38%
40%
36%
28%
27%
29%
61%
58%
48%
35%
19%
29%
33%
37%
54%
36%
52%
41%
55%
cde
hij
ij
j
k
klm
oq
oq
Postpay/ monthly contract
1330
621
710
218
318
553
241
143
112
157
316
390
440
249
250
1151
91
62
27
62%
60%
63%
72%
72%
70%
39%
41%
52%
65%
80%
70%
67%
63%
46%
64%
48%
59%
45%
f
f
f
g
gh
ghi
mn
n
n
pr
pr
Other
5
3
2
-
3
1
1
-
-
1
2
3
2
*
-
5
-
*
-
*%
*%
*%
-%
1%
*%
*%
-%
-%
*%
1%
*%
*%
*%
-%
*%
-%
*%
-%
Don't know
2
1
1
*
-
1
1
1
-
-
1
1
1
*
*
2
-
-
*
*%
*%
*%
*%
-%
*%
*%
*%
-%
-%
*%
*%
*%
*%
*%
*%
-%
-%
1%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd4 (Qd11). Showcard Which Of These Best Describes The Mobile Package You Personally Use Most Often? (Single Code)

Base : Those who personally use a mobile phone

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2595      | 2162                |
| Effective Weighted Sample | 2117      | 1777                |
| Total                     | 2153      | 1862                |
| Prepay/ Pay as you go     | 815       | 700                 |
| 38%                       | 38%       | 40%                 |
| c                         | e         |                     |
| Postpay/ monthly contract | 1330      | 1157                |
| 62%                       | 62%       | 60%                 |
| d                         | f         |                     |
| Other                     | 5         | 4                   |
| *%                        | *%        | 1%                  |
| d                         |           |                     |
| Don't know                | 2         | 2                   |
| *%                        | *%        | *%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd5 (Qd11A). When You Signed Up For Your Current Mobile Contract Did You Get A Handset With The Contract Or Did You Only Get A Sim Card? (Single Code)

Base : Those who use a postpay/ contract mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1453
668
785
233
332
592
295
177
133
188
315
385
469
294
304
1118
113
119
103
Effective Weighted Sample
1225
563
662
196
280
509
241
147
111
157
268
331
391
251
259
998
110
105
100
Total
1330
621
710
218
318
553
241
143
112
157
316
390
440
249
250
1151
91
62
27
Handset and contract
1133
522
610
183
292
472
185
121
96
140
283
336
380
210
207
976
79
57
21
85%
84%
86%
84%
92%
85%
77%
84%
85%
90%
89%
86%
86%
84%
83%
85%
87%
92%
79%
cef
f
r
SIM card only
174
88
86
31
21
74
47
19
14
16
30
47
53
37
36
155
8
5
6
13%
14%
12%
14%
7%
13%
19%
13%
12%
10%
10%
12%
12%
15%
15%
13%
9%
8%
21%
d
d
de
opq
Don't know
24
11
13
4
5
7
9
4
2
1
3
7
7
2
7
20
4
-
-
2%
2%
2%
2%
1%
1%
4%
3%
2%
*%
1%
2%
2%
1%
3%
2%
5%
-%
-%
e
oqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd5 (Qd11A). When You Signed Up For Your Current Mobile Contract Did You Get A Handset With The Contract Or Did You Only Get A Sim Card? (Single Code)

Base : Those who use a postpay/ contract mobile phone

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 1453      | 1229                |
| Effective Weighted Sample       | 1225      | 1038                |
| Total                           | 1330      | 1157                |
| Handset and contract            | 1133      | 978                 |
| 85%                             | 85%       | 89%                 |
| d                               |           |                     |
| SIM card only                   | 174       | 158                 |
| 13%                             | 14%       | 9%                  |
| c                               |           |                     |
| Don't know                      | 24        | 21                  |
| 2%                              | 2%        | 2%                  |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd6 (Qd24B). Do You Personally Use A Smartphone? If Unsure - A Smartphone Is A Phone On Which You Can Easily Access Emails, Download Files And Applications, As Well As View Websites And Generally Surf The Internet. Popular Brands Of Smartphone Include Blackberry, Iphone And Android Phones Such As The Samsung Galaxy. Base : Those Who Personally Use A Mobile Phone

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2595        | 1241               | 1354           | 351      |
| Effective Weighted Sample                                   | 2117        | 1004               | 1113           | 292      |
| Total                                                       | 2153        | 1034               | 1119           | 304      |
| Yes                                                         | 1295        | 645                | 650            | 255      |
| 60%                                                         | 62%         | 58%                | 84%            | 81%      |
| b                                                           | ef          | ef                 | f              | gh       |
| No                                                          | 849         | 386                | 462            | 49       |
| 39%                                                         | 37%         | 41%                | 16%            | 19%      |
| cd                                                          | cde         | ij                 | ij             | j        |
| Don't know                                                  |             |                    |                |          |
| 9                                                           | 3           | 6                  | *              | 2        |
| *%                                                          | *%          | 1%                 | *%             | *%       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd6 (Qd24B). Do You Personally Use A Smartphone? If Unsure - A Smartphone Is A Phone On Which You Can Easily Access Emails, Download Files And Applications, As Well As View Websites And Generally Surf The Internet. Popular Brands Of Smartphone Include Blackberry, Iphone And Android Phones Such As The Samsung Galaxy. Base : Those Who Personally Use A Mobile Phone

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   |           |                     |
| a                         | b         | c                   |
| Unweighted total          | 2595      | 2162                |
| Effective Weighted Sample | 2117      | 1777                |
| Total                     | 2153      | 1862                |
| Yes                       | 1295      | 1133                |
| 60%                       | 61%       | 56%                 |
| d                         |           |                     |
| No                        | 849       | 721                 |
| 39%                       | 39%       | 44%                 |
| c                         |           |                     |
| Don't know                |           |                     |
| 9                         | 8         | 1                   |
| *%                        | *%        | *%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd7 (Qd27). Showcard How Likely Is It That You Will Get A Smartphone In The Next 12 Months? (Single Code)

Base : Those without a smartphone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1149
533
616
63
96
315
674
290
151
120
103
234
289
246
380
815
119
105
110
Effective Weighted Sample
925
421
505
53
79
271
529
235
118
102
85
187
230
203
311
705
113
86
103
Total
849
386
462
49
82
269
448
194
106
89
92
186
225
165
272
693
91
40
25
Certain to
24
13
11
**
**
8
7
2
2
2
1
3
10
3
9
22
1
-
1
3%
3%
2%
**
**
3%
2%
1%
2%
2%
1%
1%
4%
2%
3%
3%
1%
-%
4%
Very likely
20
10
10
**
**
5
4
4
3
2
3
2
4
4
9
15
1
2
1
2%
3%
2%
**
**
2%
1%
2%
2%
2%
3%
1%
2%
2%
3%
2%
2%
4%
5%
Likely
75
34
41
**
**
32
13
10
9
10
16
21
20
12
22
59
11
4
1
9%
9%
9%
**
**
12%
3%
5%
9%
11%
17%
11%
9%
7%
8%
8%
13%
9%
3%
f
g
g
r
Unlikely
140
67
73
**
**
49
72
31
15
23
24
37
45
24
34
120
11
8
2
17%
17%
16%
**
**
18%
16%
16%
14%
26%
26%
20%
20%
14%
13%
17%
12%
19%
7%
gh
h
n
n
r
r
Very unlikely
192
82
110
**
**
61
115
40
26
24
17
44
48
37
63
144
30
10
8
23%
21%
24%
**
**
23%
26%
21%
24%
28%
18%
23%
21%
22%
23%
21%
33%
26%
31%
o
o
Certain not to
292
132
160
**
**
65
206
74
37
22
22
56
74
66
96
242
28
13
10
34%
34%
35%
**
**
24%
46%
38%
35%
25%
24%
30%
33%
40%
35%
35%
31%
32%
38%
e
ij
k
Don't know
105
48
57
**
**
49
31
33
14
6
10
24
23
20
38
90
8
4
3
12%
13%
12%
**
**
18%
7%
17%
14%
7%
11%
13%
10%
12%
14%
13%
9%
10%
11%
f
i

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd7 (Qd27). Showcard How Likely Is It That You Will Get A Smartphone In The Next 12 Months? (Single Code)

Base : Those without a smartphone

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 1149      | 932                 |
| Effective Weighted Sample       | 925       | 756                 |
| Total                           | 849       | 721                 |
| Certain to                      | 24        | 23                  |
| 3%                              | 3%        | 1%                  |
| e                               |           |                     |
| Very likely                     | 20        | 17                  |
| 2%                              | 2%        | 2%                  |
| Likely                          |           |                     |
| 75                              | 63        | 12                  |
| 9%                              | 9%        | 9%                  |
| d                               |           |                     |
| Unlikely                        | 140       | 113                 |
| 17%                             | 16%       | 21%                 |
| d                               |           |                     |
| Very unlikely                   | 192       | 168                 |
| 23%                             | 23%       | 19%                 |
| Certain not to                  |           |                     |
| 292                             | 249       | 43                  |
| 34%                             | 35%       | 34%                 |
| c                               |           |                     |
| Don't know                      | 105       | 88                  |
| 12%                             | 12%       | 14%                 |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
h
~i
~j
k
l
m
n
o
~p
~q
~r
Unweighted total
873
404
469
19
47
211
595
227
114
95
72
177
222
194
280
616
89
82
86
Effective Weighted Sample
696
315
381
17
37
181
466
182
88
80
60
141
174
157
228
527
84
67
80
Total
625
281
344
16
41
175
392
146
77
69
63
136
167
127
194
507
68
31
19
No need
428
196
232
**
**
103
296
88
51
**
**
111
112
88
117
353
**
**
**
68%
70%
68%
**
**
59%
76%
61%
66%
**
**
81%
67%
69%
60%
70%
**
**
**
e
lmn
Satisfied with using home phones/ other mobile phones
108
50
57
**
**
34
69
19
12
**
**
28
27
25
28
79
**
**
**
17%
18%
17%
**
**
19%
18%
13%
15%
**
**
21%
16%
19%
14%
16%
**
**
**
Don't know how you use smartphones
91
32
60
**
**
18
71
26
14
**
**
22
20
20
30
67
**
**
**
15%
11%
17%
**
**
11%
18%
18%
18%
**
**
16%
12%
16%
15%
13%
**
**
**
a
e
Can't afford it
77
40
36
**
**
32
27
25
13
**
**
3
16
10
48
62
**
**
**
12%
14%
11%
**
**
18%
7%
17%
16%
**
**
2%
10%
8%
25%
12%
**
**
**
f
k
k
klm
Too expensive to set up/ buy
51
21
31
**
**
19
22
16
3
**
**
6
14
7
24
39
**
**
**
8%
7%
9%
**
**
11%
6%
11%
4%
**
**
4%
8%
6%
13%
8%
**
**
**
f
km
Contracts are too expensive
25
13
13
**
**
11
8
9
4
**
**
3
7
3
12
21
**
**
**
4%
5%
4%
**
**
6%
2%
6%
5%
**
**
2%
4%
2%
6%
4%
**
**
**
f
Calls are too expensive
7
3
4
**
**
3
3
3
1
**
**
2
1
*
4
5
**
**
**
1%
1%
1%
**
**
2%
1%
2%
1%
**
**
1%
1%
*%
2%
1%
**
**
**
Other
15
8
7
**
**
2
9
5
1
**
**
6
5
2
3
12
**
**
**
2%
3%
2%
**
**
1%
2%
3%
1%
**
**
4%
3%
1%
2%
2%
**
**
**
ANY INVOLUNTARY REASONS
215
89
126
**
**
65
119
66
29
**
**
32
48
39
95
166
**
**
**
34%
32%
37%
**
**
37%
30%
45%
38%
**
**
24%
29%
31%
49%
33%
**
**
**
klm

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
h
~i
~j
k
l
m
n
o
~p
~q
~r
Unweighted total
873
404
469
19
47
211
595
227
114
95
72
177
222
194
280
616
89
82
86
Effective Weighted Sample
696
315
381
17
37
181
466
182
88
80
60
141
174
157
228
527
84
67
80
Total
625
281
344
16
41
175
392
146
77
69
63
136
167
127
194
507
68
31
19
ANY VOLUNTARY REASONS
486
224
263
**
**
128
327
98
58
**
**
124
130
102
131
396
**
**
**
78%
80%
76%
**
**
73%
83%
67%
75%
**
**
91%
78%
80%
68%
78%
**
**
**
e
lmn
n
n
ONLY VOLUNTARY REASONS
398
186
212
**
**
104
270
75
47
**
**
101
115
86
96
329
**
**
**
64%
66%
62%
**
**
59%
69%
52%
61%
**
**
74%
69%
67%
50%
65%
**
**
**
e
n
n
n
Don't know
7
2
5
**
**
3
3
2
1
**
**
2
2
1
3
7
**
**
**
1%
1%
1%
**
**
2%
1%
2%
1%
**
**
1%
1%
1%
1%
1%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
873
707
166
271
600
566
307
Effective Weighted Sample
696
567
138
227
486
451
244
Total
625
530
95
248
376
405
219
No need
428
364
63
155
272
278
150
68%
69%
67%
63%
72%
69%
68%
c
Satisfied with using home phones/ other mobile phones
108
92
15
49
58
73
35
17%
17%
16%
20%
16%
18%
16%
Don't know how you use smartphones
91
80
11
32
59
61
31
15%
15%
12%
13%
16%
15%
14%
Can't afford it
77
67
10
31
45
44
33
12%
13%
10%
13%
12%
11%
15%
Too expensive to set up/ buy
51
47
5
18
34
29
22
8%
9%
5%
7%
9%
7%
10%
Contracts are too expensive
25
25
-
11
15
10
15
4%
5%
-%
4%
4%
3%
7%
b
e
Calls are too expensive
7
6
1
1
6
2
5
1%
1%
1%
*%
2%
1%
2%
Other
15
11
5
6
9
7
9
2%
2%
5%
2%
2%
2%
4%
a
ANY INVOLUNTARY REASONS
215
189
26
81
133
132
83
34%
36%
27%
33%
35%
33%
38%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 873       | 707                 |
| Effective Weighted Sample | 696       | 567                 |
| Total                     | 625       | 530                 |
| ANY VOLUNTARY REASONS     | 486       | 412                 |
| 78%                       | 78%       | 79%                 |
| ONLY VOLUNTARY REASONS    | 398       | 335                 |
| 64%                       | 63%       | 67%                 |
| Don't know                | 7         | 5                   |
| 1%                        | 1%        | 3%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
Send/ receive text messages (SMS)
1918
915
1002
293
419
737
468
285
188
223
377
502
588
350
477
1606
169
89
53
89%
89%
90%
96%
95%
94%
75%
82%
88%
92%
95%
91%
89%
89%
88%
89%
90%
85%
90%
f
f
f
g
gh
Use your phone as a camera
1338
632
707
245
342
526
226
174
122
160
308
368
442
227
300
1120
114
64
40
62%
61%
63%
80%
78%
67%
36%
50%
57%
66%
78%
67%
67%
57%
55%
62%
60%
61%
67%
ef
ef
f
gh
ghi
mn
mn
Accessing the internet
1043
526
517
218
302
412
112
103
78
122
253
311
356
175
201
881
79
50
33
48%
51%
46%
72%
69%
52%
18%
30%
36%
50%
64%
56%
54%
44%
37%
49%
42%
47%
55%
b
ef
ef
f
gh
ghi
mn
mn
n
p
p
Send/ receive messages with pictures/ images
889
404
486
177
259
346
107
97
66
102
213
253
318
153
164
765
62
37
26
41%
39%
43%
58%
59%
44%
17%
28%
31%
42%
54%
46%
48%
39%
30%
42%
33%
35%
44%
a
ef
ef
f
gh
ghi
mn
mn
n
pq
p
Send/ receive emails (not SMS)
810
410
400
161
235
329
85
77
53
96
229
274
276
122
137
696
58
36
22
38%
40%
36%
53%
53%
42%
14%
22%
25%
40%
58%
49%
42%
31%
25%
39%
30%
34%
36%
ef
ef
f
gh
ghi
lmn
mn
n
p
Visiting social networking sites e.g. Facebook, Twitter, LinkedIn
791
350
441
199
270
283
39
98
62
89
194
214
271
127
178
677
53
37
24
37%
34%
39%
65%
61%
36%
6%
28%
29%
37%
49%
39%
41%
32%
33%
38%
28%
35%
41%
a
ef
ef
f
g
ghi
mn
mn
p
p
Play games
725
362
363
179
234
262
50
96
53
93
161
180
238
132
174
609
59
34
23
34%
35%
32%
59%
53%
33%
8%
28%
25%
39%
41%
33%
36%
34%
32%
34%
31%
32%
39%
ef
ef
f
gh
gh
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
Download apps or programs directly to your phone
657
333
323
151
208
239
60
73
40
78
167
186
221
115
135
554
57
23
23
31%
32%
29%
50%
47%
30%
10%
21%
19%
32%
42%
34%
33%
29%
25%
31%
30%
21%
39%
ef
ef
f
gh
ghi
n
n
q
q
opq
Record video clips using the phone
650
300
350
153
202
243
53
78
44
84
150
175
223
117
134
546
57
25
21
30%
29%
31%
50%
46%
31%
8%
23%
20%
35%
38%
32%
34%
30%
25%
30%
30%
24%
36%
ef
ef
f
gh
gh
n
n
q
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, WhatsApp, Facebook Messenger)
645
304
341
173
202
223
47
73
44
71
172
189
234
101
121
551
51
23
20
30%
29%
30%
57%
46%
28%
7%
21%
20%
29%
43%
34%
35%
26%
22%
31%
27%
22%
34%
def
ef
f
gh
ghi
mn
mn
q
q
Listen to music using MP3 function
464
251
213
147
149
144
26
62
24
55
118
121
158
80
104
386
44
18
16
22%
24%
19%
48%
34%
18%
4%
18%
11%
23%
30%
22%
24%
20%
19%
21%
24%
17%
27%
b
def
ef
f
h
h
gh
n
q
Send/ receive video clips
461
205
256
114
156
159
32
53
39
46
97
127
162
83
89
400
32
17
13
21%
20%
23%
37%
36%
20%
5%
15%
18%
19%
25%
23%
25%
21%
16%
22%
17%
16%
22%
ef
ef
f
g
n
n
Accessing/ receiving news
450
251
200
93
146
177
34
46
26
56
123
158
156
65
71
392
31
14
13
21%
24%
18%
31%
33%
22%
6%
13%
12%
23%
31%
28%
24%
17%
13%
22%
16%
13%
22%
b
ef
ef
f
gh
ghi
mn
mn
q
q
Video streaming e.g. via YouTube
428
240
188
134
143
134
18
50
22
47
104
129
148
72
79
366
33
13
17
20%
23%
17%
44%
33%
17%
3%
15%
10%
19%
26%
23%
22%
18%
15%
20%
17%
12%
28%
b
def
ef
f
h
ghi
n
n
q
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
'Check-in' and share your location on social networking sites (e.g. Facebook, Foursquare)
378
177
201
105
125
134
14
46
21
45
96
101
142
64
72
322
22
19
15
18%
17%
18%
34%
28%
17%
2%
13%
10%
18%
24%
18%
21%
16%
13%
18%
12%
18%
25%
ef
ef
f
h
gh
n
mn
p
op
Use your handset to help you shop
e.g. compare prices online, read internet reviews, take photos of products
357
176
182
90
121
128
19
40
18
47
99
112
124
52
70
303
26
12
16
17%
17%
16%
30%
28%
16%
3%
12%
8%
19%
25%
20%
19%
13%
13%
17%
14%
12%
27%
ef
ef
f
gh
gh
mn
mn
opq
Accessing/ receiving sports/ team news/ scores
325
222
102
84
90
124
27
26
14
31
86
114
104
59
48
284
19
12
10
15%
21%
9%
28%
21%
16%
4%
8%
6%
13%
22%
21%
16%
15%
9%
16%
10%
11%
16%
b
def
ef
f
gh
ghi
lmn
n
n
p
p
Listen to FM radio
321
171
151
73
98
118
32
41
29
42
71
89
105
52
75
280
19
11
11
15%
16%
13%
24%
22%
15%
5%
12%
13%
17%
18%
16%
16%
13%
14%
16%
10%
10%
19%
ef
ef
f
g
pq
pq
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built-in feature)
283
152
131
97
89
91
7
25
12
41
65
79
111
43
50
243
19
10
10
13%
15%
12%
32%
20%
12%
1%
7%
6%
17%
17%
14%
17%
11%
9%
14%
10%
10%
18%
b
def
ef
f
gh
gh
n
mn
pq
Making voice calls using a VoIP service e.g. Skype
253
139
114
60
86
91
16
30
8
29
63
87
89
39
38
223
15
5
10
12%
13%
10%
20%
20%
12%
3%
9%
4%
12%
16%
16%
13%
10%
7%
12%
8%
5%
16%
b
ef
ef
f
h
h
gh
mn
n
q
pq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
TV streaming (e.g. BBC iPlayer, Sky Go)
232
138
94
66
67
85
14
25
12
31
67
63
79
49
41
198
14
9
10
11%
13%
8%
22%
15%
11%
2%
7%
6%
13%
17%
11%
12%
12%
8%
11%
7%
9%
17%
b
def
ef
f
gh
gh
n
n
n
opq
Video calling e.g. via Facetime
227
119
108
71
72
76
10
29
12
21
53
63
86
34
44
196
13
8
11
11%
12%
10%
23%
16%
10%
2%
8%
5%
8%
13%
11%
13%
9%
8%
11%
7%
8%
18%
def
ef
f
gh
mn
opq
Download a new video clip
208
123
85
57
75
64
13
21
12
28
47
57
74
33
45
174
19
6
9
10%
12%
8%
19%
17%
8%
2%
6%
6%
11%
12%
10%
11%
8%
8%
10%
10%
6%
15%
b
ef
ef
f
gh
gh
oq
Download TV programmes e.g. via BBC iPlayer
167
96
71
50
55
56
6
15
6
25
45
49
56
31
31
144
12
4
7
8%
9%
6%
17%
13%
7%
1%
4%
3%
10%
11%
9%
8%
8%
6%
8%
6%
4%
12%
b
ef
ef
f
gh
gh
n
pq
Listen to Podcasts
120
75
45
34
36
47
3
6
4
12
37
48
40
15
17
105
6
5
5
6%
7%
4%
11%
8%
6%
*%
2%
2%
5%
9%
9%
6%
4%
3%
6%
3%
5%
8%
b
ef
f
f
g
ghi
mn
n
p
Other
11
6
5
-
1
1
10
3
1
3
1
3
3
2
3
10
1
*
-
1%
1%
*%
-%
*%
*%
2%
1%
*%
1%
*%
1%
*%
*%
1%
1%
*%
*%
-%
cde
None of these
129
69
60
-
*
15
114
40
17
9
7
27
34
25
43
100
14
10
4
6%
7%
5%
-%
*%
2%
18%
12%
8%
4%
2%
5%
5%
6%
8%
6%
8%
10%
7%
cd
cde
ij
ij
kl
o
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
Send/ receive text messages (SMS)
1918
1661
257
1201
715
1192
726
89%
89%
89%
94%
82%
88%
91%
d
e
Use your phone as a camera
1338
1160
178
909
429
849
489
62%
62%
61%
71%
49%
63%
61%
d
Accessing the internet
1043
922
121
753
290
652
391
48%
49%
42%
59%
33%
48%
49%
b
d
Send/ receive messages with pictures/ images
889
772
117
626
263
557
332
41%
41%
40%
49%
30%
41%
42%
d
Send/ receive emails (not SMS)
810
722
88
616
194
520
290
38%
39%
30%
48%
22%
38%
36%
b
d
Visiting social networking sites e.g. Facebook, Twitter, LinkedIn
791
706
86
551
240
474
317
37%
38%
29%
43%
28%
35%
40%
b
d
e
Play games
725
645
80
493
233
421
305
34%
35%
28%
38%
27%
31%
38%
b
d
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
Download apps or programs directly to your phone
657
581
76
474
182
409
248
31%
31%
26%
37%
21%
30%
31%
d
Record video clips using the phone
650
569
81
445
205
395
255
30%
31%
28%
35%
24%
29%
32%
d
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, WhatsApp, Facebook Messenger)
645
583
62
451
194
391
254
30%
31%
21%
35%
22%
29%
32%
b
d
Listen to music using MP3 function
464
409
55
308
156
263
201
22%
22%
19%
24%
18%
19%
25%
d
e
Send/ receive video clips
461
404
58
327
134
278
184
21%
22%
20%
26%
15%
21%
23%
d
Accessing/ receiving news
450
403
48
344
107
283
167
21%
22%
16%
27%
12%
21%
21%
b
d
Video streaming e.g. via YouTube
428
382
46
305
123
247
181
20%
20%
16%
24%
14%
18%
23%
b
d
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
'Check-in' and share your location on social networking sites (e.g. Facebook, Foursquare)
378
338
40
279
99
236
142
18%
18%
14%
22%
11%
17%
18%
d
Use your handset to help you shop e.g. compare prices
online, read internet reviews, take photos of products
357
301
56
263
94
222
135
17%
16%
19%
21%
11%
16%
17%
d
Accessing/ receiving sports/ team news/ scores
325
287
38
244
81
196
128
15%
15%
13%
19%
9%
14%
16%
d
Listen to FM radio
321
279
42
230
91
196
125
15%
15%
14%
18%
11%
14%
16%
d
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built-in feature)
283
257
26
194
89
178
105
13%
14%
9%
15%
10%
13%
13%
b
d
Making voice calls using a VoIP service e.g. Skype
253
226
27
189
64
148
104
12%
12%
9%
15%
7%
11%
13%
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd28A). Showcard Which If Any, Of The Following Activities, Other Than Making And Receiving Voice Calls, Do You Use Your Mobile For? (Multi Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
TV streaming (e.g. BBC iPlayer, Sky Go)
232
204
27
175
56
134
98
11%
11%
9%
14%
6%
10%
12%
d
Video calling e.g. via Facetime
227
206
21
156
71
145
82
11%
11%
7%
12%
8%
11%
10%
b
d
Download a new video clip
208
184
24
155
53
125
84
10%
10%
8%
12%
6%
9%
10%
d
Download TV programmes e.g. via BBC iPlayer
167
153
14
125
42
96
72
8%
8%
5%
10%
5%
7%
9%
b
d
Listen to Podcasts
120
99
21
95
25
77
43
6%
5%
7%
7%
3%
6%
5%
d
Other
11
11
*
3
8
9
2
1%
1%
*%
*%
1%
1%
*%
c
None of these
129
106
23
17
111
88
41
6%
6%
8%
1%
13%
7%
5%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
Send/ receive text messages (SMS)
1771
829
942
277
394
698
402
263
174
207
352
466
546
320
438
1484
153
84
49
82%
80%
84%
91%
89%
89%
65%
76%
81%
86%
89%
84%
83%
81%
81%
83%
81%
80%
83%
a
f
f
f
g
gh
Accessing the internet
862
444
418
191
257
333
81
83
61
100
220
259
294
149
160
727
63
46
26
40%
43%
37%
63%
58%
42%
13%
24%
28%
41%
56%
47%
44%
38%
29%
40%
34%
43%
44%
b
ef
ef
f
gh
ghi
mn
mn
n
p
p
p
Use your phone as a camera
825
386
439
168
230
324
103
112
76
106
217
234
263
147
181
689
62
49
25
38%
37%
39%
55%
52%
41%
17%
32%
35%
44%
55%
42%
40%
37%
33%
38%
33%
47%
41%
ef
ef
f
g
ghi
n
n
op
Visiting social networking sites e.g. Facebook, Twitter, LinkedIn
653
289
364
177
220
228
28
85
51
72
157
168
231
108
145
550
48
34
21
30%
28%
33%
58%
50%
29%
5%
25%
24%
30%
40%
30%
35%
27%
27%
31%
25%
32%
35%
a
def
ef
f
ghi
mn
p
Send/ receive emails (not SMS)
631
316
315
128
187
253
63
59
33
81
193
223
201
103
104
536
44
33
19
29%
31%
28%
42%
43%
32%
10%
17%
15%
34%
49%
40%
30%
26%
19%
30%
23%
31%
31%
ef
ef
f
gh
ghi
lmn
n
n
p
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, WhatsApp, Facebook Messenger)
538
244
293
152
173
179
34
63
35
55
141
155
201
84
98
467
35
20
16
25%
24%
26%
50%
39%
23%
6%
18%
16%
23%
36%
28%
30%
21%
18%
26%
18%
19%
27%
def
ef
f
ghi
mn
mn
pq
p
Send/ receive messages with pictures/ images
508
228
279
105
157
184
61
63
41
66
126
133
176
96
101
424
38
31
16
24%
22%
25%
35%
36%
23%
10%
18%
19%
27%
32%
24%
27%
24%
19%
24%
20%
29%
27%
ef
ef
f
gh
gh
n
n
n
p
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
Play games
494
248
247
134
167
165
28
68
33
65
111
107
157
100
130
412
39
26
17
23%
24%
22%
44%
38%
21%
5%
20%
15%
27%
28%
19%
24%
25%
24%
23%
21%
24%
29%
ef
ef
f
gh
gh
k
op
Download apps or programs directly to your phone
369
190
179
96
135
120
19
51
21
45
94
96
119
68
85
308
30
17
15
17%
18%
16%
31%
31%
15%
3%
15%
10%
19%
24%
17%
18%
17%
16%
17%
16%
16%
25%
ef
ef
f
h
gh
opq
Listen to music using MP3 function
342
185
157
119
112
96
15
49
18
43
84
77
119
62
83
278
37
15
12
16%
18%
14%
39%
26%
12%
2%
14%
8%
18%
21%
14%
18%
16%
15%
15%
19%
14%
20%
b
def
ef
f
h
h
gh
Record video clips using the phone
327
146
181
81
112
113
21
44
21
45
94
89
104
60
74
274
21
20
13
15%
14%
16%
27%
25%
14%
3%
13%
10%
19%
24%
16%
16%
15%
14%
15%
11%
19%
22%
ef
ef
f
h
gh
p
op
Accessing/ receiving news
297
171
127
62
96
123
17
34
17
35
86
109
104
40
44
255
23
11
9
14%
17%
11%
20%
22%
16%
3%
10%
8%
15%
22%
20%
16%
10%
8%
14%
12%
11%
14%
b
f
ef
f
h
ghi
mn
mn
'Check-in' and share your location on social networking sites (e.g. Facebook, Foursquare)
283
130
153
80
99
95
9
34
17
35
67
71
114
43
55
243
13
17
11
13%
13%
14%
26%
23%
12%
1%
10%
8%
15%
17%
13%
17%
11%
10%
13%
7%
16%
18%
ef
ef
f
h
gh
kmn
p
p
p
Video streaming e.g. via YouTube
260
149
111
90
88
79
3
31
11
37
61
71
90
44
54
224
17
9
11
12%
14%
10%
30%
20%
10%
*%
9%
5%
15%
15%
13%
14%
11%
10%
12%
9%
8%
18%
b
def
ef
f
gh
gh
n
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
Accessing/ receiving sports/ team news/ scores
212
155
57
58
64
77
12
14
5
19
64
72
70
42
27
183
14
10
6
10%
15%
5%
19%
15%
10%
2%
4%
2%
8%
16%
13%
11%
11%
5%
10%
7%
9%
10%
b
ef
ef
f
h
ghi
n
n
n
Use your handset to help you shop
e.g. compare prices online, read
internet reviews, take photos of products
208
110
99
53
85
63
8
23
12
29
62
59
72
39
38
174
14
10
10
10%
11%
9%
17%
19%
8%
1%
7%
6%
12%
16%
11%
11%
10%
7%
10%
7%
9%
18%
ef
ef
f
gh
gh
n
n
opq
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built-in feature)
208
116
92
78
68
60
2
16
10
34
42
51
94
32
31
174
16
10
7
10%
11%
8%
26%
15%
8%
*%
5%
4%
14%
11%
9%
14%
8%
6%
10%
9%
10%
12%
b
def
ef
f
gh
gh
n
kmn
Send/ receive video clips
200
82
117
58
70
59
13
27
14
20
44
52
65
40
42
172
9
11
7
9%
8%
10%
19%
16%
7%
2%
8%
6%
8%
11%
9%
10%
10%
8%
10%
5%
11%
12%
a
ef
ef
f
p
p
p
Listen to FM radio
198
117
81
49
63
71
14
22
16
30
41
52
61
33
52
169
13
8
8
9%
11%
7%
16%
14%
9%
2%
6%
7%
12%
10%
9%
9%
8%
10%
9%
7%
8%
13%
b
ef
ef
f
g
g
p
Making voice calls using a VoIP service e.g. Skype
157
81
76
36
62
50
9
23
6
17
37
51
55
26
25
136
11
4
6
7%
8%
7%
12%
14%
6%
1%
7%
3%
7%
9%
9%
8%
7%
5%
8%
6%
4%
10%
ef
ef
f
h
h
h
n
n
q
Video calling e.g. via Facetime
140
69
71
46
52
41
1
17
6
16
35
40
50
22
28
120
6
6
7
7%
7%
6%
15%
12%
5%
*%
5%
3%
7%
9%
7%
8%
6%
5%
7%
3%
6%
12%
ef
ef
f
gh
p
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2595
1241
1354
351
476
873
894
483
290
302
408
599
752
522
720
1881
244
229
241
Effective Weighted Sample
2117
1004
1113
292
394
745
704
390
232
251
344
497
612
428
597
1649
234
193
229
Total
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
TV streaming (e.g. BBC iPlayer, Sky Go)
131
80
51
37
42
45
7
16
4
17
43
30
46
31
24
107
10
7
7
6%
8%
5%
12%
10%
6%
1%
5%
2%
7%
11%
5%
7%
8%
4%
6%
5%
7%
12%
b
ef
ef
f
h
gh
n
n
op
Download a new video clip
107
62
45
33
45
27
2
11
4
16
26
28
34
20
24
91
8
4
5
5%
6%
4%
11%
10%
3%
*%
3%
2%
7%
7%
5%
5%
5%
4%
5%
4%
4%
8%
b
ef
ef
f
gh
gh
Download TV programmes e.g. via BBC iPlayer
88
49
40
27
37
25
-
8
4
13
28
23
32
16
17
73
7
4
5
4%
5%
4%
9%
8%
3%
-%
2%
2%
6%
7%
4%
5%
4%
3%
4%
4%
4%
8%
ef
ef
f
gh
gh
o
Listen to Podcasts
71
49
22
23
23
23
3
3
4
8
26
27
23
11
10
61
2
4
3
3%
5%
2%
7%
5%
3%
*%
1%
2%
3%
7%
5%
3%
3%
2%
3%
1%
4%
5%
b
ef
ef
f
g
gh
n
p
Other
11
5
6
1
1
1
9
1
1
3
1
4
3
2
2
11
-
*
-
1%
1%
1%
*%
*%
*%
1%
*%
*%
1%
*%
1%
*%
1%
*%
1%
-%
*%
-%
e
None of these
213
117
96
-
5
26
182
59
30
16
14
45
55
41
72
167
28
12
5
10%
11%
9%
-%
1%
3%
29%
17%
14%
7%
3%
8%
8%
10%
13%
9%
15%
12%
9%
b
cd
cde
ij
ij
kl
or
Don't know
2
1
1
-
-
-
2
1
*
*
1
1
-
1
-
2
-
1
-
*%
*%
*%
-%
-%
-%
*%
*%
*%
*%
*%
*%
-%
*%
-%
*%
-%
1%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
Send/ receive text messages (SMS)
1771
1534
237
1125
643
1103
668
82%
82%
82%
88%
74%
81%
84%
d
Accessing the internet
862
766
96
629
233
536
326
40%
41%
33%
49%
27%
40%
41%
b
d
Use your phone as a camera
825
717
107
587
238
507
318
38%
39%
37%
46%
27%
37%
40%
d
Visiting social networking sites e.g. Facebook, Twitter, LinkedIn
653
584
69
455
198
391
262
30%
31%
24%
35%
23%
29%
33%
b
d
Send/ receive emails (not SMS)
631
557
74
488
143
406
225
29%
30%
25%
38%
16%
30%
28%
d
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, WhatsApp, Facebook Messenger)
538
487
51
373
165
322
216
25%
26%
18%
29%
19%
24%
27%
b
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
Send/ receive messages with pictures/ images
508
441
67
365
142
298
209
24%
24%
23%
28%
16%
22%
26%
d
e
Play games
494
439
55
336
158
282
212
23%
24%
19%
26%
18%
21%
27%
d
e
Download apps or programs directly to your phone
369
331
38
259
110
214
156
17%
18%
13%
20%
13%
16%
19%
b
d
e
Listen to music using MP3 function
342
298
44
226
116
193
149
16%
16%
15%
18%
13%
14%
19%
d
e
Record video clips using the phone
327
288
39
229
98
193
134
15%
15%
14%
18%
11%
14%
17%
d
Accessing/ receiving news
297
268
30
225
72
190
107
14%
14%
10%
18%
8%
14%
13%
b
d
'Check-in' and share your location on social networking sites (e.g. Facebook, Foursquare)
283
256
27
207
75
181
102
13%
14%
9%
16%
9%
13%
13%
b
d
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
Video streaming e.g. via YouTube
260
232
28
181
79
143
117
12%
12%
10%
14%
9%
11%
15%
d
e
Accessing/ receiving sports/ team news/ scores
212
190
22
162
51
131
82
10%
10%
8%
13%
6%
10%
10%
d
Use your handset to help you shop e.g. compare prices online, read internet reviews, take photos of products
208
177
32
157
51
132
77
10%
9%
11%
12%
6%
10%
10%
d
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built-in feature)
208
190
19
142
66
132
77
10%
10%
6%
11%
8%
10%
10%
b
d
Send/ receive video clips
200
175
25
140
59
109
90
9%
9%
8%
11%
7%
8%
11%
d
e
Listen to FM radio
198
174
24
143
55
112
85
9%
9%
8%
11%
6%
8%
11%
d
Making voice calls using a VoIP service e.g. Skype
157
135
22
117
41
94
64
7%
7%
8%
9%
5%
7%
8%
d
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd10 (Qd28B). Showcard And, Which Of These Activities Have You Used Your Mobile For In The Last Week? (Multi Code)

Base : Those who personally use a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2595
2162
433
1321
1270
1608
987
Effective Weighted Sample
2117
1777
356
1122
1043
1307
812
Total
2153
1862
290
1282
868
1355
798
Video calling e.g. via Facetime
140
123
17
92
48
85
55
7%
7%
6%
7%
6%
6%
7%
TV streaming (e.g. BBC iPlayer, Sky Go)
131
116
16
97
34
73
58
6%
6%
5%
8%
4%
5%
7%
d
Download a new video clip
107
92
15
79
27
62
45
5%
5%
5%
6%
3%
5%
6%
d
Download TV programmes e.g. via BBC iPlayer
88
80
8
66
23
49
39
4%
4%
3%
5%
3%
4%
5%
d
Listen to Podcasts
71
57
14
57
14
44
27
3%
3%
5%
4%
2%
3%
3%
d
Other
11
11
*
3
8
11
-
1%
1%
*%
*%
1%
1%
-%
c
f
None of these
213
177
35
44
168
138
75
10%
10%
12%
3%
19%
10%
9%
c
Don't know
2
2
-
1
1
2
-
*%
*%
-%
*%
*%
*%
-%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd11 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Navigating the phone's menu system to use the different features on your phone
60
28
32
-
3
18
39
15
8
7
11
19
17
12
13
46
12
1
1
3%
3%
3%
-%
1%
2%
5%
4%
4%
3%
3%
3%
2%
3%
2%
2%
6%
1%
1%
cd
cde
oqr
Writing text messages
55
24
31
-
1
7
47
20
4
4
4
12
15
5
24
41
10
3
2
2%
2%
3%
-%
*%
1%
6%
5%
2%
1%
1%
2%
2%
1%
4%
2%
5%
3%
3%
cde
hij
m
o
Pressing the buttons on your mobile phone
33
18
15
2
1
6
24
10
2
5
1
8
8
6
11
27
3
2
*
1%
2%
1%
1%
*%
1%
3%
2%
1%
2%
*%
1%
1%
1%
2%
1%
2%
2%
1%
cde
j
j
Hearing the person on the other end of the line in a conversation, even with the volume turned up
32
11
21
2
3
8
19
6
4
3
6
11
7
3
11
27
2
1
1
1%
1%
2%
1%
1%
1%
2%
2%
2%
1%
1%
2%
1%
1%
2%
1%
1%
1%
1%
cde
Seeing and being able to read the digital display
30
12
18
1
1
9
19
9
2
3
5
7
7
4
11
24
3
2
1
1%
1%
1%
*%
*%
1%
3%
2%
1%
1%
1%
1%
1%
1%
2%
1%
2%
1%
2%
cde
Seeing the numbers used to dial with
25
12
13
-
1
4
20
8
3
3
*
6
3
3
12
20
2
1
1
1%
1%
1%
-%
*%
*%
3%
2%
1%
1%
*%
1%
*%
1%
2%
1%
1%
1%
2%
cde
j
l
Using touch to open, close or move within the screen
20
7
13
1
*
4
15
7
1
3
1
8
4
1
7
16
2
*
2
1%
1%
1%
*%
*%
1%
2%
2%
*%
1%
*%
1%
1%
*%
1%
1%
1%
*%
2%
cde
o

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd11 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Hearing the phone ring, even with the volume turned up
19
5
14
-
*
3
16
4
2
1
3
6
4
2
8
17
*
1
1
1%
*%
1%
-%
*%
*%
2%
1%
1%
*%
1%
1%
1%
*%
1%
1%
*%
1%
1%
cde
Using the letters displayed on the onscreen keyboard
18
6
12
1
2
4
11
4
2
2
4
8
4
1
5
17
*
1
*
1%
1%
1%
*%
*%
*%
1%
1%
1%
1%
1%
1%
1%
*%
1%
1%
*%
1%
*%
m
Picking up the handset when your mobile rings
14
5
8
1
*
6
7
4
1
1
4
5
3
*
5
12
-
1
1
1%
*%
1%
*%
*%
1%
1%
1%
1%
*%
1%
1%
*%
*%
1%
1%
-%
1%
1%
Holding the mobile phone to your ear
13
6
7
1
2
3
8
3
1
2
1
7
2
1
3
12
1
*
1
1%
1%
1%
*%
*%
*%
1%
1%
*%
1%
*%
1%
*%
*%
1%
1%
*%
*%
1%
Any other difficulties
62
30
32
2
9
17
33
15
10
5
9
12
20
12
17
53
6
2
1
3%
3%
3%
1%
2%
2%
4%
4%
4%
2%
2%
2%
3%
3%
3%
3%
3%
1%
1%
ce
No, none
2053
988
1064
301
422
737
592
333
205
236
357
522
617
379
533
1721
171
103
58
89%
89%
88%
97%
95%
92%
78%
82%
87%
92%
90%
90%
90%
89%
86%
89%
85%
90%
90%
ef
f
f
gh
g
n
n
p
Don't know
37
18
20
-
1
4
32
12
5
-
2
6
5
7
20
32
3
2
1
2%
2%
2%
-%
*%
1%
4%
3%
2%
-%
1%
1%
1%
2%
3%
2%
1%
2%
1%
cde
ij
i
kl
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd11 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents

| URBANITY                                                | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                 |           |                     |
| Total                                                   | URBAN     | RURAL               |
| Significance Level: 95%                                 | a         | b                   |
| Unweighted total                                        | 2879      | 2394                |
| Effective Weighted Sample                               | 2323      | 1949                |
| Total                                                   | 2315      | 2002                |
| Navigating the phone's menu system to use the different |           |                     |
| features on your phone                                  | 60        | 43                  |
| 3%                                                      | 2%        | 6%                  |
| a                                                       |           |                     |
| Writing text messages                                   | 55        | 44                  |
| 2%                                                      | 2%        | 4%                  |
| c                                                       |           |                     |
| Pressing the buttons on your mobile phone               | 33        | 23                  |
| 1%                                                      | 1%        | 3%                  |
| a                                                       | c         |                     |
| Hearing the person on the other end of the line in a    |           |                     |
| conversation, even with the volume turned up            | 32        | 26                  |
| 1%                                                      | 1%        | 2%                  |
| c                                                       |           |                     |
| Seeing and being able to read the digital display       | 30        | 25                  |
| 1%                                                      | 1%        | 1%                  |
| c                                                       |           |                     |
| Seeing the numbers used to dial with                    |           |                     |
| 25                                                      | 19        | 5                   |
| 1%                                                      | 1%        | 2%                  |
| c                                                       |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd11 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents

| URBANITY                                               | WORKING   | DEPRIVATION LEVEL   |
|--------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                |           |                     |
| Total                                                  | URBAN     | RURAL               |
| Significance Level: 95%                                | a         | b                   |
| Unweighted total                                       | 2879      | 2394                |
| Effective Weighted Sample                              | 2323      | 1949                |
| Total                                                  | 2315      | 2002                |
| Using touch to open, close or move within the screen   | 20        | 17                  |
| 1%                                                     | 1%        | 1%                  |
| c                                                      |           |                     |
| Hearing the phone ring, even with the volume turned up | 19        | 15                  |
| 1%                                                     | 1%        | 1%                  |
| c                                                      |           |                     |
| Using the letters displayed on the on-screen keyboard  | 18        | 13                  |
| 1%                                                     | 1%        | 2%                  |
| a                                                      |           |                     |
| Picking up the handset when your mobile rings          | 14        | 13                  |
| 1%                                                     | 1%        | *%                  |
| c                                                      |           |                     |
| Holding the mobile phone to your ear                   |           |                     |
| 13                                                     | 10        | 3                   |
| 1%                                                     | 1%        | 1%                  |
| Any other difficulties                                 | 62        | 54                  |
| 3%                                                     | 3%        | 3%                  |
| c                                                      |           |                     |
| No, none                                               | 2053      | 1788                |
| 89%                                                    | 89%       | 85%                 |
| b                                                      | d         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd11 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2879      | 2394                |
| Effective Weighted Sample | 2323      | 1949                |
| Total                     | 2315      | 2002                |
| Don't know                | 37        | 31                  |
| 2%                        | 2%        | 2%                  |
| c                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe1. Does Your Household Have A Desktop Pc, Laptop, Netbook Or Tablet Computer? (Multi Code Options 1-4 Only)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Yes - desktop PC
823
415
409
100
124
338
262
69
74
79
204
300
251
125
146
725
50
31
18
36%
37%
34%
32%
28%
42%
34%
17%
31%
31%
51%
52%
37%
30%
24%
37%
25%
27%
28%
cdf
d
g
g
ghi
lmn
mn
n
pqr
Yes - laptop
1529
736
793
237
307
619
366
177
135
188
341
453
503
281
291
1289
121
78
41
66%
66%
66%
76%
69%
77%
48%
44%
57%
73%
86%
78%
73%
66%
47%
67%
60%
68%
64%
df
f
df
g
gh
ghi
mn
mn
n
p
Yes - netbook
183
99
84
30
27
96
30
11
9
16
64
77
65
19
23
149
19
8
6
8%
9%
7%
10%
6%
12%
4%
3%
4%
6%
16%
13%
9%
4%
4%
8%
10%
7%
10%
f
df
g
ghi
lmn
mn
Yes - tablet computer - e.g. iPad
665
326
340
105
149
292
120
45
56
80
208
244
232
105
84
547
64
32
22
29%
29%
28%
34%
34%
36%
16%
11%
24%
31%
52%
42%
34%
25%
14%
28%
32%
28%
34%
f
f
f
g
g
ghi
lmn
mn
n
o
No
457
223
234
46
67
82
261
184
55
29
12
40
85
87
244
366
54
23
13
20%
20%
19%
15%
15%
10%
34%
45%
23%
11%
3%
7%
12%
20%
39%
19%
27%
20%
21%
e
e
cde
hij
ij
j
k
kl
klm
o
Don't know
1
-
1
-
-
-
1
*
-
-
-
-
*
-
*
*
-
*
-
*%
-%
*%
-%
-%
-%
*%
*%
-%
-%
-%
-%
*%
-%
*%
*%
-%
*%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe1. Does Your Household Have A Desktop Pc, Laptop, Netbook Or Tablet Computer? (Multi Code Options 1-4 Only)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Yes - desktop PC
823
713
110
518
304
554
269
36%
36%
35%
40%
30%
38%
31%
d
f
Yes - laptop
1529
1317
212
991
536
998
531
66%
66%
68%
76%
53%
69%
61%
d
f
Yes - netbook
183
155
28
131
52
116
67
8%
8%
9%
10%
5%
8%
8%
d
Yes - tablet computer - e.g. iPad
665
584
81
474
192
461
204
29%
29%
26%
36%
19%
32%
24%
d
f
No
457
397
60
123
332
232
225
20%
20%
19%
9%
33%
16%
26%
c
e
Don't know
1
1
-
-
1
1
-
*%
*%
-%
-%
*%
*%
-%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe2 (Qe35). How Many Tablet Computers Do You Have In Your Household? (Single Code)

Base : Those with any tablet computers in the household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
~g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
759
367
392
121
156
315
167
56
71
103
211
254
256
143
106
531
80
65
83
Effective Weighted Sample
624
301
323
99
129
265
135
45
56
85
179
213
212
116
88
474
77
56
80
Total
665
326
340
105
149
292
120
45
56
80
208
244
232
105
84
547
64
32
22
One
(1.0)
458
221
237
66
116
183
94
**
**
55
126
168
155
69
66
374
**
**
**
69%
68%
70%
63%
78%
63%
78%
**
**
69%
61%
69%
67%
66%
78%
68%
**
**
**
ce
ce
Two
(2.0)
151
79
72
26
25
78
22
**
**
21
57
55
57
25
14
125
**
**
**
23%
24%
21%
25%
17%
27%
18%
**
**
26%
27%
23%
25%
24%
17%
23%
**
**
**
d
Three
(3.0)
37
15
22
8
5
18
5
**
**
4
16
14
13
6
3
31
**
**
**
6%
5%
6%
8%
4%
6%
4%
**
**
5%
8%
6%
6%
6%
4%
6%
**
**
**
Four
(4.0)
10
6
5
2
1
8
-
**
**
*
6
4
3
3
-
9
**
**
**
2%
2%
1%
1%
1%
3%
-%
**
**
*%
3%
2%
1%
2%
-%
2%
**
**
**
f
Five or more
(5.0)
8
5
3
2
2
4
-
**
**
-
3
2
4
1
1
7
**
**
**
1%
1%
1%
2%
1%
1%
-%
**
**
-%
2%
1%
2%
1%
2%
1%
**
**
**
Don't know
1
-
1
1
-
-
-
**
**
-
-
-
-
1
-
1
**
**
**
*%
-%
*%
1%
-%
-%
-%
**
**
-%
-%
-%
-%
1%
-%
*%
**
**
**
Mean number
1.4
1.4
1.4
1.5
1.3
1.5
1.3
**
**
1.4
1.6
1.4
1.5
1.5
1.3
1.4
**
**
**
df
df
i
Standard deviation
.77
.79
.76
.87
.69
.84
.52
**
**
.59
.88
.75
.81
.82
.69
.79
**
**
**
Standard error
.03
.04
.04
.08
.06
.05
.04
**
**
.06
.06
.05
.05
.07
.07
.03
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe2 (Qe35). How Many Tablet Computers Do You Have In Your Household? (Single Code)

Base : Those with any tablet computers in the household
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
759
646
113
492
267
508
251
Effective Weighted Sample
624
532
96
414
218
420
205
Total
665
584
81
474
192
461
204
One
(1.0)
458
410
48
318
140
319
139
69%
70%
59%
67%
73%
69%
68%
b
Two
(2.0)
151
130
21
118
33
107
44
23%
22%
26%
25%
17%
23%
21%
d
Three
(3.0)
37
27
10
26
11
23
14
6%
5%
12%
6%
6%
5%
7%
a
Four
(4.0)
10
8
2
7
4
9
2
2%
1%
3%
1%
2%
2%
1%
Five or more
(5.0)
8
8
-
5
3
2
6
1%
1%
-%
1%
2%
1%
3%
e
Don't know
1
1
-
-
1
1
-
*%
*%
-%
-%
*%
*%
-%
Mean number
1.4
1.4
1.6
1.4
1.4
1.4
1.5
Standard deviation
.77
.77
.81
.75
.83
.72
.88
Standard error
.03
.03
.08
.03
.05
.03
.06
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe3 (Qe36). Do You Personally Use This/ Any Of These Tablet Computer/S? (Single Code)

Base : Those with any tablet computers in the household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
~g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
759
367
392
121
156
315
167
56
71
103
211
254
256
143
106
531
80
65
83
Effective Weighted Sample
624
301
323
99
129
265
135
45
56
85
179
213
212
116
88
474
77
56
80
Total
665
326
340
105
149
292
120
45
56
80
208
244
232
105
84
547
64
32
22
Yes
535
263
272
89
130
230
85
**
**
64
174
210
191
74
60
441
**
**
**
80%
81%
80%
85%
88%
79%
71%
**
**
80%
83%
86%
82%
71%
71%
81%
**
**
**
f
ef
mn
mn
No
130
63
67
15
19
61
35
**
**
16
35
33
42
31
24
106
**
**
**
20%
19%
20%
15%
12%
21%
29%
**
**
20%
17%
14%
18%
29%
29%
19%
**
**
**
d
cd
kl
kl
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe3 (Qe36). Do You Personally Use This/ Any Of These Tablet Computer/S? (Single Code)

Base : Those with any tablet computers in the household
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
759
646
113
492
267
508
251
Effective Weighted Sample
624
532
96
414
218
420
205
Total
665
584
81
474
192
461
204
Yes
535
473
63
392
143
370
165
80%
81%
77%
83%
74%
80%
81%
d
No
130
111
19
81
49
91
39
20%
19%
23%
17%
26%
20%
19%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe4 (Qe37). Is Your Tablet Computer 3G Enabled? This Means That The Tablet Could Be Used - With A Sim Card - To Go Online From Anywhere With A Signal, Without The Need For A Wi-Fi Connection? (Single Code)

Base : Those who personally use a tablet computer
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
~g
~h
~i
j
k
l
~m
~n
o
~p
~q
~r
Unweighted total
594
286
308
104
130
241
119
42
46
80
171
215
205
99
75
417
63
53
61
Effective Weighted Sample
490
237
254
86
109
205
95
33
36
66
146
180
171
80
62
373
61
45
59
Total
535
263
272
89
130
230
85
33
34
64
174
210
191
74
60
441
52
27
16
Yes
241
115
126
34
64
103
40
**
**
**
86
108
75
**
**
200
**
**
**
45%
44%
46%
38%
49%
45%
47%
**
**
**
50%
51%
39%
**
**
45%
**
**
**
l
No
265
137
128
52
63
115
35
**
**
**
85
97
105
**
**
217
**
**
**
50%
52%
47%
58%
49%
50%
41%
**
**
**
49%
46%
55%
**
**
49%
**
**
**
f
Don't know
29
11
18
4
3
11
11
**
**
**
3
5
10
**
**
24
**
**
**
5%
4%
7%
4%
2%
5%
13%
**
**
**
2%
2%
5%
**
**
5%
**
**
**
cde

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe4 (Qe37). Is Your Tablet Computer 3G Enabled? This Means That The Tablet Could Be Used - With A Sim Card - To Go Online From Anywhere With A Signal, Without The Need For A Wi-Fi Connection? (Single Code)

Base : Those who personally use a tablet computer

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | ~b                  |
| Unweighted total          | 594       | 509                 |
| Effective Weighted Sample | 490       | 422                 |
| Total                     | 535       | 473                 |
| Yes                       | 241       | 216                 |
| 45%                       | 46%       | **                  |
| No                        | 265       | 231                 |
| 50%                       | 49%       | **                  |
| Don't know                | 29        | 25                  |
| 5%                        | 5%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe5 (Qe38). And Do You Have A Separate Mobile Subscription For Your Tablet, Which Allows You To Go Online From Anywhere With A 3G Signal, Without The Need For A Wi-Fi Connection? (Single Code)

Base : Those who use a 3G enabled tablet computer
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
~f
~g
~h
~i
~j
k
~l
~m
~n
o
~p
~q
~r
Unweighted total
260
119
141
41
63
105
51
17
18
39
83
108
80
37
35
186
30
18
26
Effective Weighted Sample
215
100
115
34
52
89
42
13
14
31
70
91
66
31
29
165
29
15
25
Total
241
115
126
34
64
103
40
14
14
29
86
108
75
29
29
200
25
9
7
Yes
107
50
57
**
**
52
**
**
**
**
**
52
**
**
**
90
**
**
**
44%
43%
45%
**
**
50%
**
**
**
**
**
48%
**
**
**
45%
**
**
**
No
123
60
63
**
**
48
**
**
**
**
**
51
**
**
**
101
**
**
**
51%
53%
50%
**
**
47%
**
**
**
**
**
47%
**
**
**
50%
**
**
**
Don't know
11
5
6
**
**
3
**
**
**
**
**
6
**
**
**
9
**
**
**
5%
4%
5%
**
**
3%
**
**
**
**
**
5%
**
**
**
5%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe5 (Qe38). And Do You Have A Separate Mobile Subscription For Your Tablet, Which Allows You To Go Online From Anywhere With A 3G Signal, Without The Need For A Wi-Fi Connection? (Single Code)

Base : Those who use a 3G enabled tablet computer

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | ~b                  |
| Unweighted total          | 260       | 228                 |
| Effective Weighted Sample | 215       | 189                 |
| Total                     | 241       | 216                 |
| Yes                       | 107       | 98                  |
| 44%                       | 45%       | **                  |
| No                        | 123       | 110                 |
| 51%                       | 51%       | **                  |
| Don't know                | 11        | 9                   |
| 5%                        | 4%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe6 (Qe2). Do You Or Does Anyone In Your Household Have Access To The Internet/ Worldwide Web At Home (Via Any Device, E.G. Pc, Laptop, Mobile Phone Etc)? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Yes - have access and use at home
1844
891
953
271
397
708
468
221
181
226
388
522
604
330
387
1552
152
90
51
80%
80%
79%
87%
89%
88%
62%
55%
77%
88%
98%
90%
88%
78%
62%
80%
75%
79%
79%
f
f
f
g
gh
ghi
mn
mn
n
Yes - have access but don't use at home
56
23
33
8
4
17
27
13
3
8
3
14
11
18
12
48
4
2
2
2%
2%
3%
3%
1%
2%
4%
3%
1%
3%
1%
2%
2%
4%
2%
2%
2%
2%
2%
d
j
j
ln
No do not have access at home
408
191
217
30
42
74
262
170
52
22
6
44
69
75
219
330
45
21
12
18%
17%
18%
10%
9%
9%
34%
42%
22%
9%
2%
8%
10%
18%
35%
17%
22%
19%
18%
cde
hij
ij
j
kl
klm
o
Don't know
8
5
2
2
1
2
3
-
*
-
-
*
1
2
5
7
1
*
*
*%
*%
*%
1%
*%
*%
*%
-%
*%
-%
-%
*%
*%
*%
1%
*%
*%
*%
*%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe6 (Qe2). Do You Or Does Anyone In Your Household Have Access To The Internet/ Worldwide Web At Home (Via Any Device, E.G. Pc, Laptop, Mobile Phone Etc)? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Yes - have access and use at home
1844
1596
248
1182
662
1189
655
80%
80%
79%
91%
65%
82%
76%
d
f
Yes - have access but don't use at home
56
44
12
21
35
38
18
2%
2%
4%
2%
3%
3%
2%
a
c
No do not have access at home
408
356
51
93
311
219
189
18%
18%
16%
7%
31%
15%
22%
c
e
Don't know
8
7
1
2
5
3
5
*%
*%
*%
*%
*%
*%
1%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe7 (In6). Showcard Do You Ever Go Online Anywhere Other Than In Your Home At All (Via Any Device, E.G. Pc, Laptop, Mobile Phone, Etc.)? If Yes: Where Is That? (Multi Code)

Base : All respondents

| GENDER                       | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|------------------------------|-------------|--------------------|----------------|----------|
| UNDER                        | £11.5K-     | £17.5K-            | ENG            |          |
| Total                        | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                         |             |                    |                |          |
| LAND                         | WALES       | NI                 |                |          |
| Significance Level: 95%      | a           | b                  | c              | d        |
| Unweighted total             | 2879        | 1366               | 1513           | 359      |
| Effective Weighted Sample    | 2323        | 1097               | 1227           | 298      |
| Total                        | 2315        | 1110               | 1205           | 311      |
| Your workplace               | 683         | 369                | 314            | 67       |
| 29%                          | 33%         | 26%                | 21%            | 38%      |
| b                            | f           | cf                 | cdf            | g        |
| In someone else's home       | 355         | 161                | 194            | 98       |
| 15%                          | 15%         | 16%                | 31%            | 24%      |
| def                          | ef          | f                  | h              | ghi      |
| School/ college              | 116         | 65                 | 51             | 85       |
| 5%                           | 6%          | 4%                 | 27%            | 3%       |
| def                          | f           | f                  | h              | h        |
| Library                      | 109         | 52                 | 57             | 41       |
| 5%                           | 5%          | 5%                 | 13%            | 6%       |
| def                          | ef          | h                  | q              |          |
| Internet café                |             |                    |                |          |
| 84                           | 46          | 38                 | 20             | 19       |
| 4%                           | 4%          | 3%                 | 6%             | 4%       |
| f                            | f           | f                  | g              | q        |
| University                   | 60          | 32                 | 28             | 37       |
| 3%                           | 3%          | 2%                 | 12%            | 2%       |
| def                          | f           | h                  | h              | n        |
| Other                        | 187         | 109                | 78             | 22       |
| 8%                           | 10%         | 6%                 | 7%             | 11%      |
| b                            | f           | f                  | g              | g        |
| No, do not                   | 1159        | 517                | 642            | 75       |
| 50%                          | 47%         | 53%                | 24%            | 37%      |
| a                            | c           | c                  | cde            | ij       |
| EVER USE INTERNET AT HOME OR |             |                    |                |          |
| ELSEWHERE                    | 1929        | 931                | 998            | 294      |
| 83%                          | 84%         | 83%                | 95%            | 94%      |
| f                            | f           | f                  | g              | gh       |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe7 (In6). Showcard Do You Ever Go Online Anywhere Other Than In Your Home At All (Via Any Device, E.G. Pc, Laptop, Mobile Phone, Etc.)? If Yes: Where Is That? (Multi Code)

Base : All respondents

| URBANITY                               | WORKING   | DEPRIVATION LEVEL   |
|----------------------------------------|-----------|---------------------|
| MEDIUM/                                |           |                     |
| Total                                  | URBAN     | RURAL               |
| Significance Level: 95%                | a         | b                   |
| Unweighted total                       | 2879      | 2394                |
| Effective Weighted Sample              | 2323      | 1949                |
| Total                                  | 2315      | 2002                |
| Your workplace                         | 683       | 593                 |
| 29%                                    | 30%       | 29%                 |
| d                                      | f         |                     |
| In someone else's home                 | 355       | 313                 |
| 15%                                    | 16%       | 13%                 |
| School/ college                        |           |                     |
| 116                                    | 105       | 11                  |
| 5%                                     | 5%        | 4%                  |
| c                                      | e         |                     |
| Library                                | 109       | 102                 |
| 5%                                     | 5%        | 2%                  |
| b                                      | c         | e                   |
| Internet café                          | 84        | 77                  |
| 4%                                     | 4%        | 3%                  |
| University                             |           |                     |
| 60                                     | 55        | 4                   |
| 3%                                     | 3%        | 1%                  |
| c                                      |           |                     |
| Other                                  | 187       | 157                 |
| 8%                                     | 8%        | 10%                 |
| d                                      | f         |                     |
| No, do not                             | 1159      | 992                 |
| 50%                                    | 50%       | 53%                 |
| c                                      | e         |                     |
| EVER USE INTERNET AT HOME OR ELSEWHERE | 1929      | 1669                |
| 83%                                    | 83%       | 83%                 |
| d                                      | f         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe8 (Qe23). Showcard And How Often Do You Personally Use The Internet Nowadays Either At Home Or Elsewhere? (Single Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
Every day
1399
689
710
240
339
537
283
158
117
177
328
441
482
219
255
1175
108
74
42
73%
74%
71%
82%
81%
73%
58%
64%
62%
76%
83%
83%
77%
64%
61%
72%
68%
79%
80%
ef
ef
f
gh
ghi
lmn
mn
p
op
Several times a week
294
137
157
32
50
110
103
40
41
33
46
55
91
75
72
249
28
12
5
15%
15%
16%
11%
12%
15%
21%
16%
22%
14%
12%
10%
15%
22%
17%
15%
17%
12%
10%
cde
ij
k
kl
k
r
At least once a week
128
63
66
17
17
54
40
23
18
9
12
23
29
30
46
110
11
4
3
7%
7%
7%
6%
4%
7%
8%
9%
9%
4%
3%
4%
5%
9%
11%
7%
7%
4%
6%
d
d
ij
ij
kl
kl
At least once a month
49
19
30
4
8
20
16
12
8
8
3
6
15
5
23
41
4
3
1
3%
2%
3%
1%
2%
3%
3%
5%
4%
3%
1%
1%
2%
2%
5%
3%
2%
3%
3%
j
j
j
klm
A few times a year
13
9
3
1
1
2
9
3
1
4
-
1
3
2
6
11
2
-
*
1%
1%
*%
*%
*%
*%
2%
1%
1%
2%
-%
*%
1%
1%
1%
1%
1%
-%
*%
de
j
Less than once a year
3
1
1
-
-
1
2
2
1
-
-
1
-
1
-
2
-
*
*
*%
*%
*%
-%
-%
*%
*%
1%
*%
-%
-%
*%
-%
*%
-%
*%
-%
*%
1%
Never
40
12
28
-
2
7
31
8
3
4
5
5
8
9
17
34
5
1
*
2%
1%
3%
-%
1%
1%
6%
3%
2%
2%
1%
1%
1%
3%
4%
2%
3%
1%
*%
a
cde
kl
r
Don't know
4
2
2
-
-
1
2
2
-
1
-
2
-
-
2
2
2
1
-
*%
*%
*%
-%
-%
*%
*%
1%
-%
*%
-%
*%
-%
-%
*%
*%
1%
1%
-%
o

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe8 (Qe23). Showcard And How Often Do You Personally Use The Internet Nowadays Either At Home Or Elsewhere? (Single Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
Every day
1399
1217
181
942
457
902
497
73%
73%
70%
77%
65%
73%
71%
d
Several times a week
294
245
49
177
116
191
103
15%
15%
19%
15%
16%
16%
15%
At least once a week
128
111
17
62
66
78
51
7%
7%
7%
5%
9%
6%
7%
c
At least once a month
49
44
4
21
28
22
26
3%
3%
2%
2%
4%
2%
4%
c
e
A few times a year
13
10
3
3
9
8
5
1%
1%
1%
*%
1%
1%
1%
c
Less than once a year
3
2
*
1
2
2
*
*%
*%
*%
*%
*%
*%
*%
Never
40
36
4
16
24
27
13
2%
2%
2%
1%
3%
2%
2%
c
Don't know
4
3
1
1
3
2
2
*%
*%
*%
*%
*%
*%
*%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2226
1057
1169
319
429
797
680
309
241
291
402
570
692
444
517
1628
200
193
205
Effective Weighted Sample
1831
867
964
266
356
678
542
254
194
243
339
475
567
368
432
1438
192
164
196
Total
1900
914
986
279
402
725
495
234
184
234
391
537
615
347
399
1599
156
93
52
Ordinary phone line - dialup access
13
4
9
-
7
4
3
4
1
3
3
2
5
3
4
13
-
*
*
1%
*%
1%
-%
2%
1%
1%
2%
1%
1%
1%
*%
1%
1%
1%
1%
-%
*%
*%
c
Fixed Broadband ADSL through a phone line or cable service - perhaps
using a Wi-Fi router. This would
include superfast broadband services.
1705
822
883
235
324
682
465
179
157
209
370
517
552
309
326
1445
131
82
48
90%
90%
90%
84%
81%
94%
94%
76%
85%
90%
95%
96%
90%
89%
82%
90%
84%
88%
91%
cd
cd
g
g
ghi
lmn
n
n
p
p
Mobile Broadband from a mobile network - connecting via a USB stick or dongle, or built in connectivity in a laptop or netbook or tablet computer with a SIM card
189
96
94
28
64
69
28
32
20
21
48
48
60
33
48
135
38
10
7
10%
10%
9%
10%
16%
9%
6%
14%
11%
9%
12%
9%
10%
9%
12%
8%
24%
11%
13%
f
cef
f
oqr
o
Access to the internet using a mobile phone or smartphone - through a Wi-Fi network or your phone's mobile network
555
270
285
114
160
217
65
65
52
80
159
161
185
98
112
457
44
24
30
29%
30%
29%
41%
40%
30%
13%
28%
28%
34%
41%
30%
30%
28%
28%
29%
28%
26%
58%
ef
ef
f
gh
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2226
1057
1169
319
429
797
680
309
241
291
402
570
692
444
517
1628
200
193
205
Effective Weighted Sample
1831
867
964
266
356
678
542
254
194
243
339
475
567
368
432
1438
192
164
196
Total
1900
914
986
279
402
725
495
234
184
234
391
537
615
347
399
1599
156
93
52
Accessing the internet on a device such as a laptop or tablet using your mobile phone's internet connection - known as tethering
46
23
23
10
7
23
6
3
3
4
22
23
11
5
7
37
5
2
2
2%
2%
2%
4%
2%
3%
1%
1%
2%
2%
6%
4%
2%
1%
2%
2%
3%
2%
4%
f
f
ghi
lmn
Other
3
2
1
1
1
-
2
1
1
1
-
1
1
-
1
3
1
-
-
*%
*%
*%
*%
*%
-%
*%
*%
*%
*%
-%
*%
*%
-%
*%
*%
*%
-%
-%
Don't know
10
5
6
2
-
1
6
2
1
-
1
3
1
4
2
9
1
*
-
1%
1%
1%
1%
-%
*%
1%
1%
1%
-%
*%
*%
*%
1%
*%
1%
1%
*%
-%
de
l

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2226
1851
375
1237
988
1413
813
Effective Weighted Sample
1831
1532
312
1049
819
1160
673
Total
1900
1639
261
1202
697
1227
673
Ordinary phone line - dialup access
13
9
4
10
4
12
1
1%
1%
2%
1%
1%
1%
*%
f
Fixed Broadband ADSL through a phone line or cable service - perhaps using a Wi-Fi router. This would
include superfast broadband services.
1705
1476
229
1096
609
1121
584
90%
90%
88%
91%
87%
91%
87%
d
f
Mobile Broadband from a mobile network - connecting via a USB stick or dongle, or built in connectivity in a laptop or netbook or tablet computer with a SIM card
189
162
27
135
54
132
57
10%
10%
11%
11%
8%
11%
9%
d
Access to the internet using a mobile phone or smartphone - through a Wi-Fi network or your phone's mobile network
555
479
77
401
154
337
218
29%
29%
29%
33%
22%
27%
32%
d
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9. Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2226
1851
375
1237
988
1413
813
Effective Weighted Sample
1831
1532
312
1049
819
1160
673
Total
1900
1639
261
1202
697
1227
673
Accessing the internet on a device such as a laptop or tablet using your mobile phone's internet connection - known as tethering
46
38
8
36
10
28
19
2%
2%
3%
3%
1%
2%
3%
d
Other
3
3
1
-
3
2
1
*%
*%
*%
-%
*%
*%
*%
c
Don't know
10
7
3
2
8
6
4
1%
*%
1%
*%
1%
*%
1%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe10 (Qe22B). You Mentioned That Your Household Has A Mobile Broadband Connection (Connecting Via A Usb Stick Or Dongle, Or Built-In 3G Connectivity In A Laptop Or Another Device). Do You Personally Access The Internet In This Way, Using Mobile Broadband?

Base : Those in a household with mobile broadband

| GENDER                    | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|---------------------------|-------------|--------------------|----------------|----------|
| UNDER                     | £11.5K-     | £17.5K-            | ENG            |          |
| Total                     | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                      |             |                    |                |          |
| LAND                      | WALES       | NI                 |                |          |
| Significance Level: 95%   |             |                    |                |          |
| a                         | b           | ~c                 | ~d             | ~e       |
| Unweighted total          | 224         | 112                | 112            | 37       |
| Effective Weighted Sample | 178         | 91                 | 87             | 30       |
| Total                     | 189         | 96                 | 94             | 28       |
| Yes                       | 167         | 83                 | 84             | **       |
| 88%                       | 87%         | 89%                | **             | **       |
| No                        | 21          | 11                 | 10             | **       |
| 11%                       | 12%         | 11%                | **             | **       |
| Don't know                | 1           | 1                  | -              | **       |
| 1%                        | 2%          | -%                 | **             | **       |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe10 (Qe22B). You Mentioned That Your Household Has A Mobile Broadband Connection (Connecting Via A Usb Stick Or Dongle, Or Built-In 3G Connectivity In A Laptop Or Another Device). Do You Personally Access The Internet In This Way, Using Mobile Broadband?

Base : Those in a household with mobile broadband

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   |           |                     |
| a                         | ~b        | c                   |
| Unweighted total          | 224       | 187                 |
| Effective Weighted Sample | 178       | 148                 |
| Total                     | 189       | 162                 |
| Yes                       | 167       | 145                 |
| 88%                       | 90%       | **                  |
| No                        | 21        | 16                  |
| 11%                       | 10%       | **                  |
| Don't know                | 1         | 1                   |
| 1%                        | *%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe11 (Qe22D). Showcard Which Of These Best Describe What You Use To Connect To Your Mobile Broadband Service (Connecting Via A Usb Stick Or Dongle, Or Built In 3G Connectivity In A Laptop Or Another Device)? (Multi Code)

Base : Those who use mobile broadband to access the internet

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     | ~a          | b                  | ~c             | ~d       |
| Unweighted total                                            | 198         | 97                 | 101            | 31       |
| Effective Weighted Sample                                   | 158         | 78                 | 80             | 26       |
| Total                                                       | 167         | 83                 | 84             | 23       |
| We have a dongle or USB stick that                          |             |                    |                |          |
| plugs into a computer or tablet to                          |             |                    |                |          |
| connect to mobile broadband                                 | 77          | **                 | 39             | **       |
| 46%                                                         | **          | 47%                | **             | **       |
| Our computer or tablet has a SIM card                       |             |                    |                |          |
| built in that connects to mobile                            |             |                    |                |          |
| broadband                                                   | 72          | **                 | 39             | **       |
| 43%                                                         | **          | 47%                | **             | **       |
| We have a standalone mobile                                 |             |                    |                |          |
| broadband modem (MiFi)                                      | 26          | **                 | 11             | **       |
| 15%                                                         | **          | 13%                | **             | **       |
| Don't know                                                  | 7           | **                 | 3              | **       |
| 4%                                                          | **          | 3%                 | **             | **       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe11 (Qe22D). Showcard Which Of These Best Describe What You Use To Connect To Your Mobile Broadband Service (Connecting Via A Usb Stick Or Dongle, Or Built In 3G Connectivity In A Laptop Or Another Device)? (Multi Code)

Base : Those who use mobile broadband to access the internet

| URBANITY                                            | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------------------------------|-----------|---------------------|
| MEDIUM/                                             |           |                     |
| Total                                               | URBAN     | RURAL               |
| Significance Level: 95%                             | a         | ~b                  |
| Unweighted total                                    | 198       | 170                 |
| Effective Weighted Sample                           | 158       | 135                 |
| Total                                               | 167       | 145                 |
| We have a dongle or USB stick that plugs into a     |           |                     |
| computer or tablet to connect to mobile broadband   | 77        | 68                  |
| 46%                                                 | 47%       | **                  |
| Our computer or tablet has a SIM card built in that |           |                     |
| connects to mobile broadband                        | 72        | 64                  |
| 43%                                                 | 44%       | **                  |
| We have a standalone mobile broadband modem (MiFi)  |           |                     |
| 26                                                  | 22        | **                  |
| 15%                                                 | 15%       | **                  |
| Don't know                                          | 7         | 7                   |
| 4%                                                  | 4%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe12 (Qe7). Which Internet Service Provider (Isp) Does Your Household Currently Use As Its Main Supplier At Home? (Single Code)

Base : Those with access to the internet at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2226
1057
1169
319
429
797
680
309
241
291
402
570
692
444
517
1628
200
193
205
Effective Weighted Sample
1831
867
964
266
356
678
542
254
194
243
339
475
567
368
432
1438
192
164
196
Total
1900
914
986
279
402
725
495
234
184
234
391
537
615
347
399
1599
156
93
52
Virgin Media (NTL/ Telewest/ Blueyonder)
390
186
204
53
80
158
99
41
44
49
73
97
127
77
90
339
34
8
9
21%
20%
21%
19%
20%
22%
20%
18%
24%
21%
19%
18%
21%
22%
23%
21%
22%
9%
17%
q
q
q
BT Total Broadband/ BT Yahoo/ BT
Openworld
354
177
177
42
49
139
124
36
18
48
91
138
111
59
47
296
32
19
8
19%
19%
18%
15%
12%
19%
25%
15%
10%
21%
23%
26%
18%
17%
12%
19%
20%
20%
15%
d
cde
h
gh
lmn
n
n
Sky
344
159
184
57
98
126
64
44
30
36
67
89
111
66
79
276
30
29
9
18%
17%
19%
20%
24%
17%
13%
19%
16%
15%
17%
17%
18%
19%
20%
17%
19%
31%
17%
f
ef
f
opr
Talk Talk (Carphone Warehouse)
239
123
116
32
46
87
74
33
31
32
43
56
81
46
56
209
12
11
7
13%
13%
12%
12%
12%
12%
15%
14%
17%
14%
11%
10%
13%
13%
14%
13%
7%
12%
13%
p
BT Infinity
117
53
64
21
18
58
20
9
6
11
39
50
32
21
14
95
7
3
12
6%
6%
7%
7%
5%
8%
4%
4%
3%
5%
10%
9%
5%
6%
3%
6%
5%
4%
23%
f
df
ghi
ln
opq
BT (other/ unspecified)
78
41
37
10
12
30
26
6
8
16
12
21
27
19
12
68
7
3
1
4%
5%
4%
4%
3%
4%
5%
3%
5%
7%
3%
4%
4%
5%
3%
4%
4%
3%
2%
gj
Orange
60
24
36
4
22
22
12
7
7
12
14
12
24
13
9
52
2
6
*
3%
3%
4%
1%
6%
3%
2%
3%
4%
5%
4%
2%
4%
4%
2%
3%
1%
7%
1%
cf
r
opr
O2
46
24
22
8
19
16
3
13
4
3
8
10
12
7
18
36
8
-
2
2%
3%
2%
3%
5%
2%
1%
6%
2%
1%
2%
2%
2%
2%
4%
2%
5%
-%
5%
f
ef
f
ij
kl
oq
q
AOL
40
15
24
2
2
22
13
5
6
4
7
9
14
6
10
31
4
3
1
2%
2%
2%
1%
1%
3%
3%
2%
3%
2%
2%
2%
2%
2%
2%
2%
3%
3%
2%
cd
d
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe12 (Qe7). Which Internet Service Provider (Isp) Does Your Household Currently Use As Its Main Supplier At Home? (Single Code)

Base : Those with access to the internet at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2226
1057
1169
319
429
797
680
309
241
291
402
570
692
444
517
1628
200
193
205
Effective Weighted Sample
1831
867
964
266
356
678
542
254
194
243
339
475
567
368
432
1438
192
164
196
Total
1900
914
986
279
402
725
495
234
184
234
391
537
615
347
399
1599
156
93
52
'3'
38
18
20
5
22
9
3
13
4
7
2
5
10
6
16
33
4
1
1
2%
2%
2%
2%
5%
1%
1%
6%
2%
3%
*%
1%
2%
2%
4%
2%
2%
1%
2%
cef
hj
j
kl
Plusnet
28
15
13
3
6
10
9
2
4
3
6
4
15
*
8
26
1
1
*
1%
2%
1%
1%
1%
1%
2%
1%
2%
1%
2%
1%
2%
*%
2%
2%
1%
1%
1%
km
m
T-Mobile
17
10
7
6
5
3
3
3
3
-
2
2
7
2
6
10
6
1
-
1%
1%
1%
2%
1%
*%
1%
1%
2%
-%
*%
*%
1%
1%
1%
1%
4%
1%
-%
ef
i
or
Vodafone
15
9
6
5
4
4
2
3
1
1
2
3
1
5
5
11
2
2
*
1%
1%
1%
2%
1%
1%
*%
1%
1%
*%
1%
1%
*%
2%
1%
1%
1%
2%
*%
f
l
l
Post Office
11
5
6
1
2
5
4
1
3
3
2
3
4
2
2
10
-
*
1
1%
1%
1%
*%
1%
1%
1%
*%
2%
1%
1%
1%
1%
*%
1%
1%
-%
*%
1%
Other
76
33
42
17
13
22
24
12
10
7
20
25
26
11
14
67
6
2
*
4%
4%
4%
6%
3%
3%
5%
5%
6%
3%
5%
5%
4%
3%
3%
4%
4%
2%
*%
e
r
r
Don't know
49
21
28
13
4
13
18
7
5
2
2
14
13
8
13
41
3
4
*
3%
2%
3%
5%
1%
2%
4%
3%
3%
1%
1%
3%
2%
2%
3%
3%
2%
4%
1%
de
d
j
j

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe12 (Qe7). Which Internet Service Provider (Isp) Does Your Household Currently Use As Its Main Supplier At Home? (Single Code)

Base : Those with access to the internet at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2226
1851
375
1237
988
1413
813
Effective Weighted Sample
1831
1532
312
1049
819
1160
673
Total
1900
1639
261
1202
697
1227
673
Virgin Media (NTL/ Telewest/ Blueyonder)
390
382
8
234
155
220
171
21%
23%
3%
19%
22%
18%
25%
b
e
BT Total Broadband/ BT Yahoo/ BT Openworld
354
269
85
231
123
265
89
19%
16%
33%
19%
18%
22%
13%
a
f
Sky
344
304
40
238
105
218
126
18%
19%
15%
20%
15%
18%
19%
d
Talk Talk (Carphone Warehouse)
239
213
26
150
89
155
84
13%
13%
10%
12%
13%
13%
12%
BT Infinity
117
87
31
79
38
93
24
6%
5%
12%
7%
5%
8%
4%
a
f
BT (other/ unspecified)
78
63
15
51
27
52
26
4%
4%
6%
4%
4%
4%
4%
Orange
60
52
8
44
16
42
18
3%
3%
3%
4%
2%
3%
3%
O2
46
40
6
24
22
18
28
2%
2%
2%
2%
3%
1%
4%
e
AOL
40
29
10
23
17
23
17
2%
2%
4%
2%
2%
2%
3%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe12 (Qe7). Which Internet Service Provider (Isp) Does Your Household Currently Use As Its Main Supplier At Home? (Single Code)

Base : Those with access to the internet at home

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2226      | 1851                |
| Effective Weighted Sample | 1831      | 1532                |
| Total                     | 1900      | 1639                |
| '3'                       | 38        | 35                  |
| 2%                        | 2%        | 1%                  |
| c                         | e         |                     |
| Plusnet                   | 28        | 22                  |
| 1%                        | 1%        | 2%                  |
| T-Mobile                  |           |                     |
| 17                        | 13        | 4                   |
| 1%                        | 1%        | 1%                  |
| Vodafone                  | 15        | 13                  |
| 1%                        | 1%        | 1%                  |
| Post Office               |           |                     |
| 11                        | 9         | 2                   |
| 1%                        | 1%        | 1%                  |
| Other                     | 76        | 66                  |
| 4%                        | 4%        | 4%                  |
| Don't know                | 49        | 42                  |
| 3%                        | 3%        | 3%                  |
| c                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13 (Qe3B). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Fixed Broadband Connection In Your Home If They Wanted To?

Base : Those with fixed broadband at home where there is more than one person in household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1763
837
926
257
330
689
486
181
160
236
368
495
542
360
364
1306
142
142
173
Effective Weighted Sample
1458
690
768
215
277
583
390
146
129
197
312
415
449
298
305
1161
137
121
167
Total
1522
731
791
228
300
631
362
137
123
184
357
471
484
282
284
1293
114
69
45
1
125
31
95
4
37
45
39
33
19
11
8
22
34
20
49
100
13
6
7
8%
4%
12%
2%
12%
7%
11%
24%
16%
6%
2%
5%
7%
7%
17%
8%
11%
8%
16%
a
ce
c
ce
ij
ij
j
klm
oq
2
884
429
455
71
202
366
245
71
74
127
229
307
266
172
139
749
64
46
25
58%
59%
58%
31%
67%
58%
68%
52%
60%
69%
64%
65%
55%
61%
49%
58%
56%
66%
56%
ce
c
ce
g
g
ln
n
3
269
141
128
76
36
110
46
24
23
23
59
71
99
42
57
232
19
10
7
18%
19%
16%
33%
12%
18%
13%
18%
18%
13%
16%
15%
20%
15%
20%
18%
17%
15%
17%
def
df
k
4
176
94
83
52
23
80
21
3
5
16
48
57
62
34
24
156
11
6
3
12%
13%
10%
23%
8%
13%
6%
3%
4%
9%
13%
12%
13%
12%
8%
12%
10%
9%
8%
def
df
g
gh
5 or more
58
31
26
22
2
27
7
2
2
6
13
13
20
11
14
51
4
2
2
4%
4%
3%
9%
1%
4%
2%
2%
2%
3%
4%
3%
4%
4%
5%
4%
3%
2%
3%
def
d
Don't know
9
5
4
2
1
3
4
3
-
1
1
2
3
3
2
5
4
-
-
1%
1%
1%
1%
*%
*%
1%
2%
-%
*%
*%
*%
1%
1%
1%
*%
3%
-%
-%
j
oqr
Mean number of people
2.4
2.5
2.3
3.0
2.1
2.4
2.2
1.9
2.2
2.3
2.5
2.4
2.5
2.4
2.3
2.4
2.3
2.3
2.2
b
def
df
g
gh
ghi
n
n
n
r
Standard deviation
.99
.98
.99
1.11
.79
1.02
.83
.90
.81
.88
.95
.91
1.02
.97
1.09
1.00
1.03
.90
.96
Standard error
.02
.03
.03
.07
.04
.04
.04
.07
.06
.06
.05
.04
.04
.05
.06
.03
.09
.08
.07
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13 (Qe3B). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Fixed Broadband Connection In Your Home If They Wanted To?

Base : Those with fixed broadband at home where there is more than one person in household
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
1763
1469
294
1038
724
1127
636
Effective Weighted Sample
1458
1222
246
880
604
934
526
Total
1522
1315
207
1003
518
998
524
1
125
111
14
71
54
73
53
8%
8%
7%
7%
11%
7%
10%
c
2
884
752
132
614
270
612
272
58%
57%
64%
61%
52%
61%
52%
d
f
3
269
239
30
161
108
181
88
18%
18%
15%
16%
21%
18%
17%
c
4
176
150
26
115
62
104
72
12%
11%
13%
11%
12%
10%
14%
5 or more
58
54
4
38
20
24
34
4%
4%
2%
4%
4%
2%
6%
e
Don't know
9
9
1
5
4
5
5
1%
1%
*%
1%
1%
*%
1%
Mean number of people
2.4
2.4
2.3
2.4
2.4
2.4
2.5
e
Standard deviation
.99
1.01
.91
.98
1.03
.91
1.14
Standard error
.02
.03
.05
.03
.04
.03
.05
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe14 (Qe3A). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Mobile Broadband Connection In Your Home If They Wanted To?

Base : Those with mobile broadband at home where there is more than one person in household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
199
100
99
36
57
75
31
28
22
25
49
48
58
36
57
117
41
15
26
Effective Weighted Sample
157
81
76
29
45
61
24
21
18
19
41
38
45
30
46
100
39
13
25
Total
170
87
83
28
57
62
23
24
16
18
46
45
53
29
43
123
33
9
7
1
31
15
**
**
**
**
**
**
**
**
**
**
**
**
**
27
**
**
**
18%
17%
**
**
**
**
**
**
**
**
**
**
**
**
**
22%
**
**
**
2
98
50
**
**
**
**
**
**
**
**
**
**
**
**
**
69
**
**
**
58%
58%
**
**
**
**
**
**
**
**
**
**
**
**
**
56%
**
**
**
3
20
11
**
**
**
**
**
**
**
**
**
**
**
**
**
12
**
**
**
12%
13%
**
**
**
**
**
**
**
**
**
**
**
**
**
10%
**
**
**
4
14
7
**
**
**
**
**
**
**
**
**
**
**
**
**
10
**
**
**
8%
8%
**
**
**
**
**
**
**
**
**
**
**
**
**
8%
**
**
**
5 or more
2
1
**
**
**
**
**
**
**
**
**
**
**
**
**
1
**
**
**
1%
1%
**
**
**
**
**
**
**
**
**
**
**
**
**
1%
**
**
**
Don't know
5
3
**
**
**
**
**
**
**
**
**
**
**
**
**
3
**
**
**
3%
4%
**
**
**
**
**
**
**
**
**
**
**
**
**
3%
**
**
**
Mean number of people
2.1
2.1
**
**
**
**
**
**
**
**
**
**
**
**
**
2.0
**
**
**
Standard deviation
.94
.96
**
**
**
**
**
**
**
**
**
**
**
**
**
.93
**
**
**
Standard error
.07
.10
**
**
**
**
**
**
**
**
**
**
**
**
**
.09
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe14 (Qe3A). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Mobile Broadband Connection In Your Home If They Wanted To?

Base : Those with mobile broadband at home where there is more than one person in household

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | ~b                  |
| Unweighted total                | 199       | 166                 |
| Effective Weighted Sample       | 157       | 131                 |
| Total                           | 170       | 147                 |
| 1                               | 31        | 29                  |
| 18%                             | 20%       | **                  |
| 2                               | 98        | 82                  |
| 58%                             | 56%       | **                  |
| 3                               | 20        | 18                  |
| 12%                             | 12%       | **                  |
| 4                               | 14        | 13                  |
| 8%                              | 9%        | **                  |
| 5 or more                       | 2         | 2                   |
| 1%                              | 2%        | **                  |
| Don't know                      |           |                     |
| 5                               | 4         | **                  |
| 3%                              | 2%        | **                  |
| Mean number of people           | 2.1       | 2.1                 |
| Standard deviation              | .94       | .97                 |
| Standard error                  | .07       | .08                 |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
General surfing/ browsing the internet
1645
819
826
258
365
635
387
179
153
204
365
486
552
283
323
1383
137
82
43
85%
88%
83%
88%
88%
87%
79%
72%
81%
87%
93%
91%
88%
83%
77%
85%
87%
87%
82%
b
f
f
f
g
g
ghi
mn
mn
n
Sending and receiving e-mail
1607
778
829
244
356
621
386
169
150
201
366
492
542
277
295
1352
133
81
41
83%
84%
83%
83%
85%
85%
79%
68%
79%
86%
93%
92%
86%
81%
70%
83%
84%
87%
79%
f
f
g
g
ghi
lmn
mn
n
Purchasing goods/services/ tickets etc.
1284
612
672
193
294
504
292
126
110
166
303
404
453
222
203
1076
114
56
38
67%
66%
67%
66%
70%
69%
60%
51%
58%
71%
77%
76%
72%
65%
48%
66%
72%
60%
73%
f
f
gh
gh
mn
mn
n
q
q
Banking
1162
555
607
139
297
491
234
105
97
153
317
403
407
177
173
986
91
57
28
60%
60%
61%
47%
71%
67%
48%
42%
51%
65%
81%
75%
65%
52%
41%
61%
57%
60%
54%
cf
cf
gh
ghi
lmn
mn
n
Using social networking sites (such as Facebook, LinkedIn or Bebo)
1027
455
571
215
288
401
123
134
85
134
232
283
351
178
214
869
72
55
30
53%
49%
57%
73%
69%
55%
25%
54%
45%
57%
59%
53%
56%
52%
51%
54%
46%
58%
58%
a
ef
ef
f
h
h
h
p
p
p
Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat
918
428
489
189
257
347
125
121
67
116
220
279
310
148
179
788
58
43
28
48%
46%
49%
64%
62%
47%
26%
49%
36%
50%
56%
52%
49%
43%
43%
49%
37%
46%
54%
ef
ef
f
h
h
h
mn
n
p
p
Finding/ downloading information for work/ business
832
465
368
114
200
374
145
71
51
109
215
310
287
126
108
718
51
45
18
43%
50%
37%
39%
48%
51%
30%
29%
27%
47%
55%
58%
46%
37%
26%
44%
32%
48%
35%
b
f
cf
cf
gh
gh
lmn
mn
n
pr
pr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
Watching video clips/ webcasts (e.g. YouTube or X Factor)
749
384
365
174
206
270
100
74
53
104
158
229
256
128
135
647
52
27
24
39%
41%
37%
59%
49%
37%
21%
30%
28%
45%
40%
43%
41%
37%
32%
40%
33%
29%
45%
b
def
ef
f
gh
gh
n
n
q
pq
To find information on health related
issues e.g. NHS Direct/ NHS 24
703
315
388
79
169
310
145
75
65
94
177
236
243
107
117
609
48
31
16
36%
34%
39%
27%
40%
42%
30%
30%
34%
40%
45%
44%
39%
31%
28%
38%
30%
33%
30%
a
cf
cf
g
gh
mn
mn
pr
Watching catch-up TV (such as BBC iPlayer, Sky Player, ITV Player)
693
359
334
142
166
265
120
68
47
95
175
240
237
113
101
602
43
28
19
36%
39%
33%
48%
40%
36%
25%
28%
25%
41%
45%
45%
38%
33%
24%
37%
27%
30%
37%
b
def
f
f
gh
gh
lmn
n
n
p
p
Using local council/ Government sites, e.g. to find information, to complete processes such as tax returns, to contact local MP
690
347
343
70
165
302
154
68
47
87
207
263
235
105
88
594
46
37
13
36%
37%
34%
24%
39%
41%
32%
27%
25%
37%
53%
49%
37%
31%
21%
37%
29%
40%
24%
cf
cf
c
gh
ghi
lmn
mn
n
pr
pr
Playing games online/ interactively
689
354
335
149
192
248
99
101
69
92
140
161
233
128
166
580
61
30
18
36%
38%
34%
51%
46%
34%
20%
41%
37%
39%
36%
30%
37%
37%
39%
36%
38%
32%
34%
b
ef
ef
f
k
k
k
Downloading music files, movies or video clips
665
353
312
160
165
266
73
64
42
82
163
217
230
109
108
563
58
27
18
34%
38%
31%
54%
40%
36%
15%
26%
22%
35%
41%
41%
37%
32%
26%
35%
37%
28%
34%
b
def
f
f
gh
gh
mn
n
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
Finding/ downloading information for school/ college/ university/ homework
606
283
323
153
119
265
70
59
40
71
154
207
226
84
89
527
40
27
13
31%
30%
32%
52%
29%
36%
14%
24%
21%
30%
39%
39%
36%
25%
21%
32%
25%
29%
25%
def
f
df
h
ghi
mn
mn
pr
Watching live TV programmes
539
283
255
114
142
208
74
62
45
66
135
180
181
83
95
458
36
29
17
28%
30%
26%
39%
34%
28%
15%
25%
24%
28%
34%
34%
29%
24%
23%
28%
22%
31%
32%
b
ef
f
f
gh
mn
n
p
Making voice calls using a VoIP service e.g. Skype
485
258
227
97
134
165
88
51
30
50
118
190
152
71
71
431
29
14
11
25%
28%
23%
33%
32%
23%
18%
21%
16%
21%
30%
35%
24%
21%
17%
27%
18%
15%
21%
b
ef
ef
ghi
lmn
n
pq
Uploading/ adding content to the internet e.g. photos, videos, blog posts
481
239
243
109
131
175
67
59
31
70
126
139
178
83
82
413
34
19
15
25%
26%
24%
37%
31%
24%
14%
24%
16%
30%
32%
26%
28%
24%
19%
25%
22%
20%
28%
ef
ef
f
h
h
gh
n
n
Listening to radio
385
205
180
74
100
143
68
40
18
47
100
134
137
57
57
336
27
11
11
20%
22%
18%
25%
24%
20%
14%
16%
10%
20%
25%
25%
22%
17%
14%
21%
17%
12%
20%
b
f
f
f
h
h
gh
mn
n
q
q
Using Twitter (browsing/ reading site)
373
199
173
103
104
139
27
39
15
53
89
129
140
42
62
318
31
13
11
19%
21%
17%
35%
25%
19%
6%
16%
8%
23%
22%
24%
22%
12%
15%
20%
19%
14%
21%
b
def
ef
f
h
gh
gh
mn
mn
Real time gambling/ trading/ auctions
335
179
156
58
94
140
43
37
28
55
65
91
127
70
48
273
40
18
4
17%
19%
16%
20%
23%
19%
9%
15%
15%
23%
17%
17%
20%
20%
11%
17%
25%
20%
8%
b
f
f
f
ghj
n
n
n
r
or
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
Downloading films (Video on Demand) e.g. LoveFilm, Netflix
250
136
113
71
75
91
13
27
12
30
57
74
88
42
44
211
20
10
8
13%
15%
11%
24%
18%
12%
3%
11%
7%
13%
15%
14%
14%
12%
11%
13%
13%
11%
16%
b
def
ef
f
h
h
Using Twitter (account holder, posting
on site)
232
127
104
76
65
78
12
31
8
32
49
68
92
29
44
205
15
4
7
12%
14%
10%
26%
16%
11%
3%
13%
4%
14%
12%
13%
15%
8%
10%
13%
9%
4%
14%
b
def
ef
f
h
h
h
m
m
q
q
Streamed audio services (free)
207
131
76
54
62
76
15
28
9
32
41
65
77
31
34
180
15
5
7
11%
14%
8%
18%
15%
10%
3%
11%
5%
14%
10%
12%
12%
9%
8%
11%
9%
5%
13%
b
ef
ef
f
h
h
h
n
n
q
q
Communicating via chat rooms e.g. virtual assistance on a website, chatting on online dating sites
192
109
83
41
63
69
19
33
12
30
39
51
72
19
49
173
8
6
5
10%
12%
8%
14%
15%
9%
4%
13%
7%
13%
10%
10%
11%
6%
12%
11%
5%
6%
9%
b
ef
ef
f
h
h
m
m
m
p
Streamed audio services (subscription)
90
57
33
23
34
27
6
16
3
18
18
22
36
13
19
81
5
1
2
5%
6%
3%
8%
8%
4%
1%
6%
1%
8%
5%
4%
6%
4%
5%
5%
3%
1%
5%
b
ef
ef
f
h
h
h
q
Other
31
18
13
3
2
11
15
8
3
2
3
5
10
4
12
27
1
2
1
2%
2%
1%
1%
1%
1%
3%
3%
1%
1%
1%
1%
2%
1%
3%
2%
1%
2%
1%
d
j
k
None of these
46
18
29
6
3
12
26
14
5
4
5
2
13
10
20
41
3
1
*
2%
2%
3%
2%
1%
2%
5%
6%
2%
2%
1%
*%
2%
3%
5%
3%
2%
2%
1%
cde
ij
k
k
kl
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
Don't know
9
6
4
-
-
3
6
1
2
-
2
2
2
1
4
7
1
1
-
*%
1%
*%
-%
-%
*%
1%
*%
1%
-%
*%
*%
*%
*%
1%
*%
1%
1%
-%
d

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
General surfing/ browsing the internet
1645
1414
231
1075
570
1083
562
85%
85%
89%
88%
81%
88%
81%
a
d
f
Sending and receiving e-mail
1607
1391
216
1074
533
1061
546
83%
83%
83%
88%
76%
86%
78%
d
f
Purchasing goods/services/ tickets etc.
1284
1095
188
870
414
875
409
67%
66%
73%
71%
59%
71%
59%
a
d
f
Banking
1162
1000
162
843
318
799
363
60%
60%
62%
69%
45%
65%
52%
d
f
Using social networking sites (such as Facebook, LinkedIn or Bebo)
1027
907
119
699
326
643
384
53%
54%
46%
57%
46%
52%
55%
b
d
Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat
918
806
112
621
297
560
357
48%
48%
43%
51%
42%
45%
51%
d
e
Finding/ downloading information for work/ business
832
730
102
664
168
540
293
43%
44%
39%
54%
24%
44%
42%
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
Watching video clips/ webcasts (e.g. YouTube or X Factor)
749
665
84
506
242
446
303
39%
40%
32%
41%
34%
36%
43%
b
d
e
To find information on health related issues e.g. NHS
Direct/ NHS 24
703
613
90
485
218
464
238
36%
37%
35%
40%
31%
38%
34%
d
Watching catch-up TV (such as BBC iPlayer, Sky Player, ITV Player)
693
610
82
474
218
453
240
36%
37%
32%
39%
31%
37%
34%
d
Using local council/ Government sites, e.g. to find information, to complete processes such as tax returns, to contact local MP
690
595
95
502
188
466
224
36%
36%
37%
41%
27%
38%
32%
d
f
Playing games online/ interactively
689
604
85
437
252
415
274
36%
36%
33%
36%
36%
34%
39%
e
Downloading music files, movies or video clips
665
578
86
461
204
416
249
34%
35%
33%
38%
29%
34%
36%
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
Finding/ downloading information for school/ college/ university/ homework
606
540
66
392
214
385
222
31%
32%
25%
32%
30%
31%
32%
b
Watching live TV programmes
539
484
55
379
160
333
206
28%
29%
21%
31%
23%
27%
30%
b
d
Making voice calls using a VoIP service e.g. Skype
485
430
54
328
157
294
190
25%
26%
21%
27%
22%
24%
27%
d
Uploading/ adding content to the internet e.g. photos, videos, blog posts
481
423
59
322
159
285
196
25%
25%
23%
26%
23%
23%
28%
e
Listening to radio
385
336
49
272
113
256
129
20%
20%
19%
22%
16%
21%
18%
d
Using Twitter (browsing/ reading site)
373
338
35
258
115
246
127
19%
20%
14%
21%
16%
20%
18%
b
d
Real time gambling/ trading/ auctions
335
284
52
253
82
220
115
17%
17%
20%
21%
12%
18%
16%
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
Downloading films (Video on Demand) e.g. LoveFilm, Netflix
250
218
32
183
66
140
110
13%
13%
12%
15%
9%
11%
16%
d
e
Using Twitter (account holder, posting on site)
232
210
22
155
77
157
74
12%
13%
8%
13%
11%
13%
11%
b
Streamed audio services (free)
207
182
24
138
69
115
91
11%
11%
9%
11%
10%
9%
13%
e
Communicating via chat rooms e.g. virtual assistance on a website, chatting on online dating sites
192
176
16
121
71
90
102
10%
11%
6%
10%
10%
7%
15%
b
e
Streamed audio services (subscription)
90
79
10
67
22
55
35
5%
5%
4%
6%
3%
4%
5%
d
Other
31
28
3
14
17
18
13
2%
2%
1%
1%
2%
1%
2%
c
None of these
46
40
6
20
26
22
24
2%
2%
2%
2%
4%
2%
3%
c
e
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe5A). Showcard Which, If Any, Of These Do You Use The Internet For? (Multi Code)

Base : Those who use the internet at home or elsewhere

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2250      | 1878                |
| Effective Weighted Sample | 1853      | 1557                |
| Total                     | 1929      | 1669                |
| Don't know                | 9         | 8                   |
| *%                        | *%        | *%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
General surfing/ browsing the internet
1426
715
711
235
321
554
315
152
125
178
326
417
490
233
284
1197
116
75
38
74%
77%
71%
80%
77%
76%
65%
61%
66%
76%
83%
78%
78%
68%
68%
74%
73%
80%
72%
b
f
f
f
gh
ghi
mn
mn
Sending and receiving e-mail
1369
666
703
208
312
529
319
143
119
176
323
420
477
227
244
1157
109
70
33
71%
72%
70%
71%
75%
72%
66%
58%
63%
75%
82%
79%
76%
66%
58%
71%
69%
74%
63%
f
f
gh
ghi
mn
mn
n
r
r
Banking
912
435
477
108
242
384
178
82
72
129
261
328
321
131
132
771
68
50
23
47%
47%
48%
37%
58%
52%
37%
33%
38%
55%
66%
61%
51%
38%
31%
47%
43%
53%
45%
cf
cf
gh
ghi
lmn
mn
n
Using social networking sites (such as Facebook, LinkedIn or Bebo)
835
365
470
196
244
304
91
117
69
113
172
215
299
133
188
701
61
46
27
43%
39%
47%
67%
59%
42%
19%
47%
37%
48%
44%
40%
48%
39%
45%
43%
38%
49%
51%
a
def
ef
f
h
h
km
p
op
Purchasing goods/services/ tickets etc.
725
354
371
122
169
298
136
83
57
98
196
235
250
130
109
622
47
36
20
38%
38%
37%
41%
41%
41%
28%
34%
30%
42%
50%
44%
40%
38%
26%
38%
30%
38%
39%
f
f
f
h
gh
n
n
n
p
Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat
676
307
369
154
196
244
82
96
44
85
149
194
244
107
129
572
48
36
21
35%
33%
37%
52%
47%
33%
17%
39%
24%
37%
38%
36%
39%
31%
31%
35%
30%
39%
39%
ef
ef
f
h
h
h
mn
Finding/ downloading information for work/ business
579
335
244
81
146
262
90
46
30
78
157
222
205
80
72
501
32
33
12
30%
36%
24%
27%
35%
36%
18%
19%
16%
33%
40%
42%
33%
23%
17%
31%
20%
36%
23%
b
f
cf
cf
gh
gh
lmn
mn
n
pr
pr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
Watching video clips/ webcasts (e.g. YouTube or X Factor)
499
278
222
138
136
172
54
52
29
68
100
146
174
79
101
435
28
21
16
26%
30%
22%
47%
33%
24%
11%
21%
15%
29%
25%
27%
28%
23%
24%
27%
18%
22%
30%
b
def
ef
f
gh
h
p
p
Playing games online/ interactively
454
231
224
102
132
156
64
76
49
64
83
93
159
82
120
383
34
24
14
24%
25%
22%
35%
32%
21%
13%
31%
26%
27%
21%
17%
25%
24%
28%
24%
21%
26%
26%
ef
ef
f
j
k
k
k
Watching catch-up TV (such as BBC iPlayer, Sky Player, ITV Player)
386
198
188
98
98
140
49
46
26
56
111
129
134
64
58
332
27
17
10
20%
21%
19%
33%
24%
19%
10%
18%
14%
24%
28%
24%
21%
19%
14%
20%
17%
18%
20%
def
f
f
h
gh
n
n
Finding/ downloading information for school/ college/ university/ homework
385
182
203
117
73
158
37
38
21
43
102
133
146
48
57
335
22
22
6
20%
20%
20%
40%
17%
22%
8%
16%
11%
18%
26%
25%
23%
14%
14%
21%
14%
23%
12%
def
f
f
h
ghi
mn
mn
pr
pr
Downloading music files, movies or video clips
349
198
151
103
91
127
27
36
22
45
90
107
114
59
69
295
31
13
10
18%
21%
15%
35%
22%
17%
6%
14%
12%
19%
23%
20%
18%
17%
16%
18%
20%
13%
18%
b
def
f
f
h
gh
Watching live TV programmes
295
163
132
80
82
99
34
43
21
42
70
87
102
42
64
245
21
20
9
15%
17%
13%
27%
20%
14%
7%
17%
11%
18%
18%
16%
16%
12%
15%
15%
13%
21%
18%
b
def
ef
f
h
o
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
Using local council/ Government sites, e.g. to find information, to complete processes such as tax returns, to contact local MP
290
159
132
33
78
121
59
39
19
40
90
98
110
44
38
251
15
19
4
15%
17%
13%
11%
19%
17%
12%
16%
10%
17%
23%
18%
18%
13%
9%
15%
10%
20%
8%
b
cf
cf
h
gh
mn
n
pr
pr
Making voice calls using a VoIP service e.g. Skype
290
159
131
71
80
98
40
34
17
25
59
97
99
42
51
255
21
9
5
15%
17%
13%
24%
19%
13%
8%
14%
9%
11%
15%
18%
16%
12%
12%
16%
13%
10%
10%
b
ef
ef
f
mn
qr
Uploading/ adding content to the internet e.g. photos, videos, blog posts
288
142
146
75
80
102
31
41
18
38
77
76
110
43
58
251
16
14
8
15%
15%
15%
25%
19%
14%
6%
16%
10%
16%
20%
14%
18%
13%
14%
15%
10%
14%
15%
ef
ef
f
h
h
h
m
p
To find information on health related issues e.g. NHS Direct/ NHS 24
278
128
150
43
77
113
45
37
27
35
70
92
95
39
53
246
13
12
7
14%
14%
15%
15%
18%
15%
9%
15%
14%
15%
18%
17%
15%
11%
13%
15%
8%
13%
14%
f
f
f
mn
p
Using Twitter (browsing/ reading site)
247
137
111
82
69
83
14
29
7
40
54
79
98
29
41
212
19
8
8
13%
15%
11%
28%
17%
11%
3%
12%
4%
17%
14%
15%
16%
8%
10%
13%
12%
8%
15%
b
def
ef
f
h
h
h
mn
mn
q
Listening to radio
212
117
95
37
57
81
37
23
14
27
50
68
78
32
34
184
14
9
5
11%
13%
9%
13%
14%
11%
8%
9%
7%
12%
13%
13%
12%
9%
8%
11%
9%
10%
10%
b
f
f
f
n
n
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
Real time gambling/ trading/ auctions
174
97
77
30
53
73
18
21
15
32
37
42
65
39
28
140
18
14
2
9%
10%
8%
10%
13%
10%
4%
8%
8%
14%
9%
8%
10%
11%
7%
9%
11%
15%
4%
b
f
f
f
n
n
r
r
or
Using Twitter (account holder, posting on site)
173
93
80
63
51
51
8
25
4
27
32
43
72
23
35
155
11
3
5
9%
10%
8%
21%
12%
7%
2%
10%
2%
12%
8%
8%
11%
7%
8%
10%
7%
3%
9%
def
ef
f
h
h
h
m
q
q
Downloading films (Video on Demand) e.g. LoveFilm, Netflix
142
82
60
47
45
44
6
14
9
23
32
41
52
25
24
121
11
5
5
7%
9%
6%
16%
11%
6%
1%
6%
5%
10%
8%
8%
8%
7%
6%
7%
7%
6%
9%
b
ef
ef
f
Streamed audio services (free)
110
71
39
29
38
36
7
13
5
21
20
33
43
17
17
99
6
2
3
6%
8%
4%
10%
9%
5%
1%
5%
3%
9%
5%
6%
7%
5%
4%
6%
4%
3%
6%
b
ef
ef
f
h
Communicating via chat rooms e.g. virtual assistance on a website, chatting on online dating sites
97
58
39
27
34
25
10
21
7
15
13
23
34
10
29
88
4
4
1
5%
6%
4%
9%
8%
3%
2%
8%
4%
6%
3%
4%
5%
3%
7%
5%
2%
4%
3%
b
ef
ef
hj
m
Streamed audio services (subscription)
54
35
19
13
22
16
3
9
1
12
12
12
22
10
10
49
3
1
1
3%
4%
2%
4%
5%
2%
1%
4%
1%
5%
3%
2%
3%
3%
2%
3%
2%
1%
3%
b
f
ef
f
h
h
Other
22
13
8
2
1
9
10
6
1
1
1
4
5
2
10
18
1
2
1
1%
1%
1%
1%
*%
1%
2%
2%
1%
*%
*%
1%
1%
1%
2%
1%
1%
2%
1%
d
j
l
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2250
1073
1177
337
449
803
660
328
246
290
405
566
705
436
540
1647
204
194
205
Effective Weighted Sample
1853
880
973
280
371
683
528
268
199
241
342
472
577
363
452
1456
196
165
197
Total
1929
931
998
294
417
731
486
247
189
234
394
535
630
342
420
1624
158
94
52
None of these
79
34
45
8
8
21
41
22
11
9
6
9
17
19
32
67
6
4
2
4%
4%
5%
3%
2%
3%
8%
9%
6%
4%
2%
2%
3%
6%
8%
4%
4%
4%
3%
cde
ij
j
kl
kl
Don't know
9
6
4
-
-
3
6
1
2
-
2
2
2
1
4
7
1
1
-
*%
1%
*%
-%
-%
*%
1%
*%
1%
-%
*%
*%
*%
*%
1%
*%
1%
1%
-%
d

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
General surfing/ browsing the internet
1426
1226
200
941
485
935
491
74%
73%
77%
77%
69%
76%
71%
d
f
Sending and receiving e-mail
1369
1182
187
928
441
905
464
71%
71%
72%
76%
63%
73%
67%
d
f
Banking
912
774
138
671
240
625
287
47%
46%
53%
55%
34%
51%
41%
a
d
f
Using social networking sites (such as Facebook, LinkedIn or Bebo)
835
742
93
551
283
522
313
43%
44%
36%
45%
40%
42%
45%
b
d
Purchasing goods/services/ tickets etc.
725
614
111
510
216
495
230
38%
37%
43%
42%
31%
40%
33%
a
d
f
Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat
676
585
91
460
216
415
260
35%
35%
35%
38%
31%
34%
37%
d
Finding/ downloading information for work/ business
579
514
65
476
103
370
209
30%
31%
25%
39%
15%
30%
30%
b
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
Watching video clips/ webcasts (e.g. YouTube or X Factor)
499
450
49
332
167
300
199
26%
27%
19%
27%
24%
24%
29%
b
e
Playing games online/ interactively
454
400
55
281
173
270
184
24%
24%
21%
23%
25%
22%
26%
e
Watching catch-up TV (such as BBC iPlayer, Sky Player, ITV Player)
386
342
44
270
115
242
144
20%
20%
17%
22%
16%
20%
21%
d
Finding/ downloading information for school/ college/ university/ homework
385
348
37
247
138
239
146
20%
21%
14%
20%
20%
19%
21%
b
Downloading music files, movies or video clips
349
313
36
242
107
200
149
18%
19%
14%
20%
15%
16%
21%
b
d
e
Watching live TV programmes
295
268
27
199
96
171
124
15%
16%
10%
16%
14%
14%
18%
b
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
Using local council/ Government sites, e.g. to find information, to complete processes such as tax returns, to contact local MP
290
253
37
214
76
187
103
15%
15%
14%
18%
11%
15%
15%
d
Making voice calls using a VoIP service e.g. Skype
290
256
34
190
100
166
123
15%
15%
13%
16%
14%
13%
18%
e
Uploading/ adding content to the internet e.g. photos, videos, blog posts
288
252
37
193
95
173
116
15%
15%
14%
16%
13%
14%
17%
To find information on health related issues e.g. NHS Direct/ NHS 24
278
248
30
190
88
183
95
14%
15%
12%
16%
12%
15%
14%
Using Twitter (browsing/ reading site)
247
226
22
163
84
173
75
13%
14%
8%
13%
12%
14%
11%
b
f
Listening to radio
212
188
24
149
63
137
75
11%
11%
9%
12%
9%
11%
11%
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2250
1878
372
1255
994
1412
838
Effective Weighted Sample
1853
1557
310
1065
825
1160
694
Total
1929
1669
260
1224
705
1232
697
Real time gambling/ trading/ auctions
174
147
27
138
36
115
58
9%
9%
10%
11%
5%
9%
8%
d
Using Twitter (account holder, posting on site)
173
157
16
115
58
119
54
9%
9%
6%
9%
8%
10%
8%
Downloading films (Video on Demand) e.g. LoveFilm, Netflix
142
125
17
106
36
78
64
7%
7%
7%
9%
5%
6%
9%
d
e
Streamed audio services (free)
110
98
13
74
36
62
48
6%
6%
5%
6%
5%
5%
7%
Communicating via chat rooms e.g. virtual assistance on a website, chatting on online dating sites
97
92
5
54
42
42
55
5%
6%
2%
4%
6%
3%
8%
b
e
Streamed audio services (subscription)
54
48
6
42
12
35
20
3%
3%
2%
3%
2%
3%
3%
d
Other
22
19
3
11
11
13
9
1%
1%
1%
1%
2%
1%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe5B) Showcard And, Which, If Any, Of These Activities Have You Used The Internet For In The Last Week? (Multi Code)

Base : Those who use the internet at home or elsewhere

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2250      | 1878                |
| Effective Weighted Sample | 1853      | 1557                |
| Total                     | 1929      | 1669                |
| None of these             | 79        | 68                  |
| 4%                        | 4%        | 4%                  |
| c                         |           |                     |
| Don't know                | 9         | 8                   |
| *%                        | *%        | *%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe17 (Qe24). Showcard How Likely Are You To Get Internet Access At Home In The Next 12 Months? (Single Code)

Base : Those without internet access at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
642
302
340
38
51
95
458
288
89
29
9
67
102
132
340
449
62
70
61
Effective Weighted Sample
505
235
270
31
42
85
355
224
70
23
8
56
76
103
271
382
59
59
57
Total
408
191
217
30
42
74
262
170
52
22
6
44
69
75
219
330
45
21
12
Certain to
12
5
7
**
**
**
4
6
**
**
**
**
2
4
5
12
**
**
**
3%
3%
3%
**
**
**
1%
4%
**
**
**
**
3%
6%
2%
4%
**
**
**
Very likely
8
4
4
**
**
**
1
4
**
**
**
**
1
1
5
5
**
**
**
2%
2%
2%
**
**
**
1%
2%
**
**
**
**
2%
1%
3%
2%
**
**
**
Likely
29
13
16
**
**
**
8
7
**
**
**
**
5
5
16
24
**
**
**
7%
7%
8%
**
**
**
3%
4%
**
**
**
**
7%
7%
7%
7%
**
**
**
Unlikely
35
19
16
**
**
**
21
15
**
**
**
**
8
5
18
30
**
**
**
9%
10%
7%
**
**
**
8%
9%
**
**
**
**
11%
7%
8%
9%
**
**
**
Very unlikely
60
27
32
**
**
**
38
27
**
**
**
**
9
11
35
42
**
**
**
15%
14%
15%
**
**
**
14%
16%
**
**
**
**
13%
15%
16%
13%
**
**
**
Certain not to
191
93
98
**
**
**
155
79
**
**
**
**
31
36
98
156
**
**
**
47%
49%
45%
**
**
**
59%
47%
**
**
**
**
44%
48%
45%
47%
**
**
**
Don't know
72
30
42
**
**
**
34
31
**
**
**
**
14
12
41
62
**
**
**
18%
16%
19%
**
**
**
13%
18%
**
**
**
**
20%
16%
19%
19%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe17 (Qe24). Showcard How Likely Are You To Get Internet Access At Home In The Next 12 Months? (Single Code)

Base : Those without internet access at home

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 642       | 533                 |
| Effective Weighted Sample | 505       | 426                 |
| Total                     | 408       | 356                 |
| Certain to                | 12        | 11                  |
| 3%                        | 3%        | 3%                  |
| Very likely               | 8         | 8                   |
| 2%                        | 2%        | -%                  |
| Likely                    | 29        | 25                  |
| 7%                        | 7%        | 8%                  |
| Unlikely                  | 35        | 31                  |
| 9%                        | 9%        | 8%                  |
| Very unlikely             | 60        | 53                  |
| 15%                       | 15%       | 13%                 |
| Certain not to            |           |                     |
| 191                       | 167       | 25                  |
| 47%                       | 47%       | 48%                 |
| f                         |           |                     |
| Don't know                | 72        | 62                  |
| 18%                       | 17%       | 20%                 |
| e                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
476
228
248
12
27
56
381
224
64
23
5
52
72
97
254
325
46
55
50
Effective Weighted Sample
370
175
196
10
22
49
291
173
51
19
4
44
53
75
200
274
44
46
46
Total
286
139
147
9
19
43
214
122
36
17
3
34
47
53
151
227
33
17
9
No need
163
80
83
**
**
**
130
69
**
**
**
**
**
**
87
130
**
**
**
57%
58%
57%
**
**
**
61%
57%
**
**
**
**
**
**
58%
57%
**
**
**
Don't want a computer
89
46
43
**
**
**
76
33
**
**
**
**
**
**
43
71
**
**
**
31%
33%
29%
**
**
**
36%
27%
**
**
**
**
**
**
28%
31%
**
**
**
Too old to use the internet
60
22
38
**
**
**
58
25
**
**
**
**
**
**
33
47
**
**
**
21%
16%
26%
**
**
**
27%
20%
**
**
**
**
**
**
22%
21%
**
**
**
a
Too expensive to set up
59
29
30
**
**
**
27
32
**
**
**
**
**
**
41
38
**
**
**
21%
21%
20%
**
**
**
13%
26%
**
**
**
**
**
**
27%
17%
**
**
**
Don't know how you use computers
49
25
25
**
**
**
41
26
**
**
**
**
**
**
27
37
**
**
**
17%
18%
17%
**
**
**
19%
22%
**
**
**
**
**
**
18%
16%
**
**
**
Computer is too expensive to buy
33
13
20
**
**
**
19
22
**
**
**
**
**
**
25
25
**
**
**
12%
10%
13%
**
**
**
9%
18%
**
**
**
**
**
**
17%
11%
**
**
**
Don't have a phone line
20
11
9
**
**
**
11
15
**
**
**
**
**
**
12
13
**
**
**
7%
8%
6%
**
**
**
5%
12%
**
**
**
**
**
**
8%
6%
**
**
**
Charges are too expensive
18
9
9
**
**
**
8
10
**
**
**
**
**
**
10
12
**
**
**
6%
6%
6%
**
**
**
4%
9%
**
**
**
**
**
**
7%
5%
**
**
**
Friends/ family member checks things on the internet for me
17
5
12
**
**
**
16
6
**
**
**
**
**
**
7
12
**
**
**
6%
3%
8%
**
**
**
7%
5%
**
**
**
**
**
**
5%
5%
**
**
**
a
Satisfied with using the internet elsewhere
8
3
4
**
**
**
2
2
**
**
**
**
**
**
3
6
**
**
**
3%
2%
3%
**
**
**
1%
2%
**
**
**
**
**
**
2%
3%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
476
228
248
12
27
56
381
224
64
23
5
52
72
97
254
325
46
55
50
Effective Weighted Sample
370
175
196
10
22
49
291
173
51
19
4
44
53
75
200
274
44
46
46
Total
286
139
147
9
19
43
214
122
36
17
3
34
47
53
151
227
33
17
9
Concerned about security/ fraud
7
3
5
**
**
**
7
4
**
**
**
**
**
**
5
7
**
**
**
3%
2%
3%
**
**
**
3%
3%
**
**
**
**
**
**
3%
3%
**
**
**
Worries/ concerns about privacy issues
5
2
3
**
**
**
4
1
**
**
**
**
**
**
3
4
**
**
**
2%
1%
2%
**
**
**
2%
1%
**
**
**
**
**
**
2%
2%
**
**
**
Satisfied with using the internet at work
2
1
1
**
**
**
-
-
**
**
**
**
**
**
1
2
**
**
**
1%
1%
*%
**
**
**
-%
-%
**
**
**
**
**
**
*%
1%
**
**
**
Other
7
3
3
**
**
**
6
1
**
**
**
**
**
**
2
7
**
**
**
2%
2%
2%
**
**
**
3%
1%
**
**
**
**
**
**
2%
3%
**
**
**
Don't know
5
4
1
**
**
**
3
2
**
**
**
**
**
**
2
5
**
**
**
2%
3%
1%
**
**
**
1%
2%
**
**
**
**
**
**
1%
2%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
~c
d
e
f
Unweighted total
476
396
80
51
423
279
197
Effective Weighted Sample
370
313
61
45
336
213
157
Total
286
250
36
50
234
163
123
No need
163
146
**
**
138
87
77
57%
58%
**
**
59%
53%
63%
Don't want a computer
89
76
**
**
73
59
30
31%
30%
**
**
31%
36%
24%
f
Too old to use the internet
60
56
**
**
58
37
23
21%
22%
**
**
25%
22%
19%
Too expensive to set up
59
53
**
**
51
27
32
21%
21%
**
**
22%
17%
26%
e
Don't know how you use computers
49
47
**
**
40
30
19
17%
19%
**
**
17%
19%
15%
Computer is too expensive to buy
33
31
**
**
28
14
19
12%
12%
**
**
12%
9%
15%
e
Don't have a phone line
20
19
**
**
16
9
11
7%
8%
**
**
7%
5%
9%
Charges are too expensive
18
15
**
**
16
10
8
6%
6%
**
**
7%
6%
6%
Friends/ family member checks things on the internet for me
17
15
**
**
15
14
3
6%
6%
**
**
7%
9%
2%
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| URBANITY                                    | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------|-----------|---------------------|
| MEDIUM/                                     |           |                     |
| Total                                       | URBAN     | RURAL               |
| Significance Level: 95%                     | a         | ~b                  |
| Unweighted total                            | 476       | 396                 |
| Effective Weighted Sample                   | 370       | 313                 |
| Total                                       | 286       | 250                 |
| Satisfied with using the internet elsewhere | 8         | 7                   |
| 3%                                          | 3%        | **                  |
| Concerned about security/ fraud             | 7         | 7                   |
| 3%                                          | 3%        | **                  |
| Worries/ concerns about privacy issues      | 5         | 4                   |
| 2%                                          | 1%        | **                  |
| Satisfied with using the internet at work   | 2         | 2                   |
| 1%                                          | 1%        | **                  |
| Other                                       | 7         | 7                   |
| 2%                                          | 3%        | **                  |
| Don't know                                  |           |                     |
| 5                                           | 5         | **                  |
| 2%                                          | 2%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code)

Base : Those unlikely to get internet access at home in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
476
228
248
12
27
56
381
224
64
23
5
52
72
97
254
325
46
55
50
Effective Weighted Sample
370
175
196
10
22
49
291
173
51
19
4
44
53
75
200
274
44
46
46
Total
286
139
147
9
19
43
214
122
36
17
3
34
47
53
151
227
33
17
9
No need
109
54
55
**
**
**
87
48
**
**
**
**
**
**
59
88
**
**
**
38%
39%
37%
**
**
**
41%
39%
**
**
**
**
**
**
39%
39%
**
**
**
Don't want a computer
51
29
22
**
**
**
46
14
**
**
**
**
**
**
20
41
**
**
**
18%
21%
15%
**
**
**
22%
11%
**
**
**
**
**
**
13%
18%
**
**
**
Too old to use the internet
36
13
23
**
**
**
36
14
**
**
**
**
**
**
17
29
**
**
**
13%
9%
16%
**
**
**
17%
12%
**
**
**
**
**
**
11%
13%
**
**
**
Too expensive to set up
32
17
15
**
**
**
10
16
**
**
**
**
**
**
22
22
**
**
**
11%
12%
10%
**
**
**
5%
13%
**
**
**
**
**
**
15%
10%
**
**
**
Don't know how you use computers
21
10
10
**
**
**
16
10
**
**
**
**
**
**
10
16
**
**
**
7%
7%
7%
**
**
**
8%
8%
**
**
**
**
**
**
7%
7%
**
**
**
Computer is too expensive to buy
12
4
8
**
**
**
4
9
**
**
**
**
**
**
10
9
**
**
**
4%
3%
5%
**
**
**
2%
8%
**
**
**
**
**
**
7%
4%
**
**
**
Satisfied with using the internet elsewhere
6
3
3
**
**
**
1
1
**
**
**
**
**
**
3
5
**
**
**
2%
2%
2%
**
**
**
*%
1%
**
**
**
**
**
**
2%
2%
**
**
**
Friends/family member checks things on the internet for me
5
2
3
**
**
**
5
1
**
**
**
**
**
**
2
4
**
**
**
2%
1%
2%
**
**
**
2%
1%
**
**
**
**
**
**
1%
2%
**
**
**
Charges are too expensive
3
1
2
**
**
**
2
1
**
**
**
**
**
**
2
3
**
**
**
1%
1%
1%
**
**
**
1%
1%
**
**
**
**
**
**
1%
1%
**
**
**
Don't have a phone line
3
1
2
**
**
**
1
3
**
**
**
**
**
**
2
1
**
**
**
1%
1%
1%
**
**
**
1%
2%
**
**
**
**
**
**
1%
1%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code)

Base : Those unlikely to get internet access at home in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
476
228
248
12
27
56
381
224
64
23
5
52
72
97
254
325
46
55
50
Effective Weighted Sample
370
175
196
10
22
49
291
173
51
19
4
44
53
75
200
274
44
46
46
Total
286
139
147
9
19
43
214
122
36
17
3
34
47
53
151
227
33
17
9
Other
6
2
4
**
**
**
5
2
**
**
**
**
**
**
3
6
**
**
**
2%
1%
3%
**
**
**
2%
2%
**
**
**
**
**
**
2%
2%
**
**
**
Don't know
5
4
1
**
**
**
3
2
**
**
**
**
**
**
2
5
**
**
**
2%
3%
1%
**
**
**
1%
2%
**
**
**
**
**
**
1%
2%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code)

Base : Those unlikely to get internet access at home in the next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
~c
d
e
f
Unweighted total
476
396
80
51
423
279
197
Effective Weighted Sample
370
313
61
45
336
213
157
Total
286
250
36
50
234
163
123
No need
109
94
**
**
90
54
55
38%
38%
**
**
38%
33%
45%
e
Don't want a computer
51
42
**
**
38
37
14
18%
17%
**
**
16%
22%
12%
f
Too old to use the internet
36
34
**
**
34
24
12
13%
14%
**
**
15%
15%
10%
Too expensive to set up
32
28
**
**
26
16
16
11%
11%
**
**
11%
10%
13%
Don't know how you use computers
21
19
**
**
14
13
7
7%
7%
**
**
6%
8%
6%
Computer is too expensive to buy
12
10
**
**
11
5
7
4%
4%
**
**
5%
3%
5%
Satisfied with using the internet elsewhere
6
5
**
**
3
4
2
2%
2%
**
**
1%
2%
1%
Friends/family member checks things on the internet for me
5
5
**
**
4
3
2
2%
2%
**
**
2%
2%
1%
Charges are too expensive
3
3
**
**
3
3
1
1%
1%
**
**
1%
2%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code)

Base : Those unlikely to get internet access at home in the next 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | ~b                  |
| Unweighted total          | 476       | 396                 |
| Effective Weighted Sample | 370       | 313                 |
| Total                     | 286       | 250                 |
| Don't have a phone line   | 3         | 2                   |
| 1%                        | 1%        | **                  |
| Other                     | 6         | 6                   |
| 2%                        | 2%        | **                  |
| Don't know                | 5         | 5                   |
| 2%                        | 2%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe19 (Qe22). Showcard Thinking About Personal Computers Or Desktop Pcs Or Laptops, Do You Ever Have/ Think You Might Have Difficulties Doing Any Of The Following? (Multicode)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Using the mouse
61
26
34
4
2
17
38
18
9
6
8
16
14
10
19
51
5
2
3
3%
2%
3%
1%
*%
2%
5%
4%
4%
2%
2%
3%
2%
2%
3%
3%
2%
2%
5%
d
cde
Using the keyboard
55
25
30
1
-
16
37
16
12
3
3
8
14
12
21
42
6
4
3
2%
2%
2%
*%
-%
2%
5%
4%
5%
1%
1%
1%
2%
3%
3%
2%
3%
3%
4%
d
cde
ij
ij
k
o
Seeing the monitor display
29
12
17
-
1
6
22
10
6
2
1
5
7
3
14
21
3
3
1
1%
1%
1%
-%
*%
1%
3%
2%
2%
1%
*%
1%
1%
1%
2%
1%
2%
3%
2%
cde
j
j
Seeing the letters and symbols on the keyboard
24
10
14
-
-
2
22
10
6
1
*
4
3
6
11
17
3
3
1
1%
1%
1%
-%
-%
*%
3%
2%
2%
1%
*%
1%
*%
1%
2%
1%
1%
2%
2%
cde
j
j
l
o
Any other difficulties
26
9
17
-
3
9
15
6
5
1
5
4
7
7
8
18
6
1
*
1%
1%
1%
-%
1%
1%
2%
2%
2%
1%
1%
1%
1%
2%
1%
1%
3%
1%
1%
c
or
No, none
2084
1009
1076
302
437
752
594
321
207
242
382
548
641
375
517
1749
173
104
58
90%
91%
89%
97%
98%
94%
78%
79%
87%
95%
96%
94%
94%
89%
83%
90%
86%
91%
91%
ef
ef
f
g
gh
gh
mn
mn
n
p
Don't know
117
51
66
3
2
16
96
53
9
3
2
10
13
26
68
97
14
3
2
5%
5%
5%
1%
*%
2%
13%
13%
4%
1%
*%
2%
2%
6%
11%
5%
7%
3%
3%
d
cde
hij
j
kl
klm
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe19 (Qe22). Showcard Thinking About Personal Computers Or Desktop Pcs Or Laptops, Do You Ever Have/ Think You Might Have Difficulties Doing Any Of The Following? (Multicode)

Base : All respondents

| URBANITY                                       | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------|-----------|---------------------|
| MEDIUM/                                        |           |                     |
| Total                                          | URBAN     | RURAL               |
| Significance Level: 95%                        | a         | b                   |
| Unweighted total                               | 2879      | 2394                |
| Effective Weighted Sample                      | 2323      | 1949                |
| Total                                          | 2315      | 2002                |
| Using the mouse                                | 61        | 56                  |
| 3%                                             | 3%        | 1%                  |
| c                                              |           |                     |
| Using the keyboard                             | 55        | 52                  |
| 2%                                             | 3%        | 1%                  |
| b                                              | c         |                     |
| Seeing the monitor display                     | 29        | 28                  |
| 1%                                             | 1%        | *%                  |
| c                                              |           |                     |
| Seeing the letters and symbols on the keyboard | 24        | 22                  |
| 1%                                             | 1%        | 1%                  |
| c                                              |           |                     |
| Any other difficulties                         |           |                     |
| 26                                             | 26        | *                   |
| 1%                                             | 1%        | *%                  |
| b                                              |           |                     |
| No, none                                       | 2084      | 1801                |
| 90%                                            | 90%       | 91%                 |
| d                                              |           |                     |
| Don't know                                     | 117       | 96                  |
| 5%                                             | 5%        | 7%                  |
| c                                              |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe20 (Qe41). Showcard Thinking About Tablet Computers, Do You Ever Have/ Think You Might Have Difficulties Doing Any Of The Following? (Multicode)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Using touch to open, close or move within the screen
76
31
45
6
14
18
38
19
11
5
10
17
15
18
25
56
13
4
2
3%
3%
4%
2%
3%
2%
5%
5%
4%
2%
3%
3%
2%
4%
4%
3%
7%
4%
3%
ce
l
o
Using the letters displayed on the onscreen keyboard
38
15
23
1
-
5
33
13
7
2
1
7
6
9
16
27
6
3
2
2%
1%
2%
*%
-%
1%
4%
3%
3%
1%
*%
1%
1%
2%
3%
1%
3%
3%
3%
cde
ij
j
l
o
Seeing the screen display
31
11
20
-
-
10
21
11
6
1
4
7
7
3
14
25
2
2
2
1%
1%
2%
-%
-%
1%
3%
3%
2%
*%
1%
1%
1%
1%
2%
1%
1%
2%
3%
d
cde
i
i
Seeing the letters and symbols on the on-screen keyboard
19
8
11
-
-
1
17
6
5
1
-
4
3
5
7
12
2
3
2
1%
1%
1%
-%
-%
*%
2%
1%
2%
*%
-%
1%
*%
1%
1%
1%
1%
2%
3%
cde
j
j
o
o
Any other difficulties
15
5
11
-
3
5
7
4
3
1
4
4
3
6
2
13
1
*
*
1%
*%
1%
-%
1%
1%
1%
1%
1%
*%
1%
1%
1%
2%
*%
1%
1%
*%
1%
n
No, none
1962
956
1006
292
417
709
544
295
198
234
366
522
616
343
480
1653
160
94
55
85%
86%
83%
94%
94%
88%
72%
73%
84%
91%
92%
90%
90%
81%
77%
85%
79%
82%
86%
ef
ef
f
g
gh
gh
mn
mn
p
Don't know
241
112
130
12
9
63
158
82
20
16
15
36
45
53
109
198
25
13
6
10%
10%
11%
4%
2%
8%
21%
20%
9%
6%
4%
6%
7%
12%
17%
10%
12%
12%
9%
cd
cde
hij
j
kl
klm
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe20 (Qe41). Showcard Thinking About Tablet Computers, Do You Ever Have/ Think You Might Have Difficulties Doing Any Of The Following? (Multicode)

Base : All respondents

| URBANITY                                              | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                               |           |                     |
| Total                                                 | URBAN     | RURAL               |
| Significance Level: 95%                               | a         | b                   |
| Unweighted total                                      | 2879      | 2394                |
| Effective Weighted Sample                             | 2323      | 1949                |
| Total                                                 | 2315      | 2002                |
| Using touch to open, close or move within the screen  | 76        | 58                  |
| 3%                                                    | 3%        | 6%                  |
| a                                                     | c         |                     |
| Using the letters displayed on the on-screen keyboard | 38        | 31                  |
| 2%                                                    | 2%        | 2%                  |
| c                                                     |           |                     |
| Seeing the screen display                             | 31        | 27                  |
| 1%                                                    | 1%        | 1%                  |
| c                                                     |           |                     |
| Seeing the letters and symbols on the on-screen       |           |                     |
| keyboard                                              | 19        | 17                  |
| 1%                                                    | 1%        | *%                  |
| c                                                     |           |                     |
| Any other difficulties                                | 15        | 13                  |
| 1%                                                    | 1%        | 1%                  |
| No, none                                              |           |                     |
| 1962                                                  | 1714      | 248                 |
| 85%                                                   | 86%       | 79%                 |
| b                                                     | d         |                     |
| Don't know                                            | 241       | 203                 |
| 10%                                                   | 10%       | 12%                 |
| c                                                     |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe21 (Qe29). Explain That Phone Calls Can Be Made Using The Internet Using Services Such As Skype. Before Now, Were You Aware That You Could Make Voice Calls Using The Internet? (Single Code)

Base : All respondents

| GENDER                    | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|---------------------------|-------------|--------------------|----------------|----------|
| UNDER                     | £11.5K-     | £17.5K-            | ENG            |          |
| Total                     | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                      |             |                    |                |          |
| LAND                      | WALES       | NI                 |                |          |
| Significance Level: 95%   | a           | b                  | c              | d        |
| Unweighted total          | 2879        | 1366               | 1513           | 359      |
| Effective Weighted Sample | 2323        | 1097               | 1227           | 298      |
| Total                     | 2315        | 1110               | 1205           | 311      |
| Yes                       | 1914        | 934                | 980            | 291      |
| 83%                       | 84%         | 81%                | 94%            | 94%      |
| ef                        | ef          | f                  | g              | gh       |
| No                        | 361         | 158                | 203            | 15       |
| 16%                       | 14%         | 17%                | 5%             | 5%       |
| cd                        | cde         | hij                | ij             | j        |
| Don't know                | 40          | 18                 | 22             | 5        |
| 2%                        | 2%          | 2%                 | 2%             | 1%       |
| ij                        | klm         | o                  |                |          |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe21 (Qe29). Explain That Phone Calls Can Be Made Using The Internet Using Services Such As Skype. Before Now, Were You Aware That You Could Make Voice Calls Using The Internet? (Single Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2879      | 2394                |
| Effective Weighted Sample | 2323      | 1949                |
| Total                     | 2315      | 2002                |
| Yes                       | 1914      | 1654                |
| 83%                       | 83%       | 83%                 |
| d                         | f         |                     |
| No                        | 361       | 318                 |
| 16%                       | 16%       | 14%                 |
| c                         |           |                     |
| Don't know                | 40        | 30                  |
| 2%                        | 2%        | 3%                  |
| a                         | c         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe22 (Qe30). Have You Or Anyone In Your Household Ever Used One Of These Services To Make Voice Calls Using The Internet At Home? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Yes & currently using
727
368
359
128
176
276
147
78
47
79
186
266
246
102
112
627
52
26
22
31%
33%
30%
41%
40%
34%
19%
19%
20%
31%
47%
46%
36%
24%
18%
32%
26%
23%
34%
ef
f
f
gh
ghi
lmn
mn
n
pq
pq
Yes but stopped using
196
105
90
29
49
70
47
27
23
26
51
59
62
39
36
175
11
6
3
8%
9%
7%
9%
11%
9%
6%
7%
10%
10%
13%
10%
9%
9%
6%
9%
5%
5%
5%
f
f
g
n
n
n
r
No never used
1358
619
738
149
218
444
547
283
165
149
160
249
373
279
455
1100
138
82
38
59%
56%
61%
48%
49%
55%
72%
70%
70%
58%
40%
43%
54%
66%
73%
57%
68%
71%
60%
a
cd
cde
ij
ij
j
k
kl
klm
or
or
Don't know
35
17
17
4
2
11
18
16
2
1
-
7
5
5
19
33
1
*
*
2%
2%
1%
1%
*%
1%
2%
4%
1%
*%
-%
1%
1%
1%
3%
2%
*%
*%
1%
d
hij
klm

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe22 (Qe30). Have You Or Anyone In Your Household Ever Used One Of These Services To Make Voice Calls Using The Internet At Home? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Yes & currently using
727
635
91
476
251
455
271
31%
32%
29%
37%
25%
31%
31%
d
Yes but stopped using
196
165
30
139
56
147
49
8%
8%
10%
11%
6%
10%
6%
d
f
No never used
1358
1169
188
666
687
827
531
59%
58%
60%
51%
68%
57%
61%
c
e
Don't know
35
32
3
16
18
19
16
2%
2%
1%
1%
2%
1%
2%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe23 (Qe31). Showcard Which Supplier Does/ Did Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
1038
518
520
179
232
367
259
136
83
128
237
326
342
180
189
787
83
69
99
Effective Weighted Sample
858
430
429
150
193
312
208
111
68
105
202
276
281
152
156
701
79
60
95
Total
922
473
449
158
225
346
194
105
70
105
237
325
308
141
148
802
63
32
25
Skype
820
414
407
146
198
307
169
94
**
92
214
297
276
117
131
718
**
**
**
89%
87%
91%
93%
88%
89%
87%
89%
**
88%
91%
91%
90%
83%
88%
89%
**
**
**
m
FaceTime
36
21
15
8
9
10
8
4
**
5
11
9
14
4
8
31
**
**
**
4%
4%
3%
5%
4%
3%
4%
4%
**
5%
5%
3%
5%
3%
6%
4%
**
**
**
Viber
25
15
10
2
7
15
2
4
**
3
5
3
14
3
5
24
**
**
**
3%
3%
2%
2%
3%
4%
1%
3%
**
3%
2%
1%
5%
2%
3%
3%
**
**
**
f
k
k
MSN Messenger
19
6
13
4
6
6
3
3
**
4
3
2
3
6
8
17
**
**
**
2%
1%
3%
3%
3%
2%
1%
3%
**
4%
1%
1%
1%
4%
5%
2%
**
**
**
kl
kl
BT Broadband voice/Home Hub
15
9
7
2
2
8
3
-
**
2
6
8
2
4
1
12
**
**
**
2%
2%
1%
1%
1%
2%
1%
-%
**
1%
3%
3%
1%
3%
1%
1%
**
**
**
Yahoo Messenger
14
9
5
1
6
6
1
2
**
1
1
2
5
3
5
14
**
**
**
2%
2%
1%
1%
3%
2%
*%
2%
**
1%
*%
1%
2%
2%
3%
2%
**
**
**
Vonage
14
10
4
2
5
4
2
1
**
3
2
5
2
7
-
9
**
**
**
1%
2%
1%
2%
2%
1%
1%
1%
**
3%
1%
2%
1%
5%
-%
1%
**
**
**
ln
Orange broadband/ Wanadoo/ Livebox
5
4
2
1
2
1
1
-
**
1
3
3
1
1
-
4
**
**
**
1%
1%
*%
1%
1%
*%
1%
-%
**
1%
1%
1%
*%
1%
-%
1%
**
**
**
Plusnet (Plustalk)
5
5
*
2
-
2
1
*
**
-
2
1
2
-
2
5
**
**
**
1%
1%
*%
1%
-%
*%
1%
*%
**
-%
1%
*%
1%
-%
1%
1%
**
**
**
Other
25
15
11
3
4
13
5
3
**
1
8
7
11
5
3
19
**
**
**
3%
3%
2%
2%
2%
4%
3%
3%
**
1%
3%
2%
4%
3%
2%
2%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe23 (Qe31). Showcard Which Supplier Does/ Did Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
1038
518
520
179
232
367
259
136
83
128
237
326
342
180
189
787
83
69
99
Effective Weighted Sample
858
430
429
150
193
312
208
111
68
105
202
276
281
152
156
701
79
60
95
Total
922
473
449
158
225
346
194
105
70
105
237
325
308
141
148
802
63
32
25
Don't know
20
10
10
-
2
8
10
4
**
1
6
9
4
5
3
18
**
**
**
2%
2%
2%
-%
1%
2%
5%
4%
**
1%
3%
3%
1%
3%
2%
2%
**
**
**
cd

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe23 (Qe31). Showcard Which Supplier Does/ Did Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home

| URBANITY                           | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------|-----------|---------------------|
| MEDIUM/                            |           |                     |
| Total                              | URBAN     | RURAL               |
| Significance Level: 95%            | a         | b                   |
| Unweighted total                   | 1038      | 870                 |
| Effective Weighted Sample          | 858       | 722                 |
| Total                              | 922       | 801                 |
| Skype                              | 820       | 713                 |
| 89%                                | 89%       | 88%                 |
| FaceTime                           | 36        | 32                  |
| 4%                                 | 4%        | 3%                  |
| Viber                              | 25        | 25                  |
| 3%                                 | 3%        | -%                  |
| b                                  | e         |                     |
| MSN Messenger                      | 19        | 17                  |
| 2%                                 | 2%        | 1%                  |
| BT Broadband voice/Home Hub        |           |                     |
| 15                                 | 11        | 4                   |
| 2%                                 | 1%        | 3%                  |
| Yahoo Messenger                    | 14        | 14                  |
| 2%                                 | 2%        | -%                  |
| e                                  |           |                     |
| Vonage                             | 14        | 11                  |
| 1%                                 | 1%        | 2%                  |
| Orange broadband/ Wanadoo/ Livebox | 5         | 5                   |
| 1%                                 | 1%        | -%                  |
| Plusnet (Plustalk)                 |           |                     |
| 5                                  | 4         | 1                   |
| 1%                                 | *%        | 1%                  |
| Other                              | 25        | 20                  |
| 3%                                 | 3%        | 4%                  |
| Don't know                         | 20        | 17                  |
| 2%                                 | 2%        | 2%                  |
| Columns Tested: a,b - c,d - e,f    |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe24 (Qe33). Showcard Which Device Or Devices Does Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
1038
518
520
179
232
367
259
136
83
128
237
326
342
180
189
787
83
69
99
Effective Weighted Sample
858
430
429
150
193
312
208
111
68
105
202
276
281
152
156
701
79
60
95
Total
922
473
449
158
225
346
194
105
70
105
237
325
308
141
148
802
63
32
25
Laptop
606
312
294
114
145
226
122
83
**
65
143
217
201
91
95
530
**
**
**
66%
66%
65%
72%
64%
65%
63%
79%
**
62%
60%
67%
65%
65%
64%
66%
**
**
**
ij
Desktop PC
248
141
106
29
51
88
80
18
**
23
73
98
75
30
44
227
**
**
**
27%
30%
24%
18%
23%
25%
41%
17%
**
22%
31%
30%
24%
22%
30%
28%
**
**
**
b
cde
g
Tablet computer (e.g. iPad)
171
87
85
29
39
80
24
14
**
19
57
70
57
19
25
137
**
**
**
19%
18%
19%
18%
17%
23%
12%
13%
**
18%
24%
22%
19%
14%
17%
17%
**
**
**
f
g
m
Smartphone
160
87
73
43
50
60
7
23
**
14
50
53
59
20
27
145
**
**
**
17%
18%
16%
28%
22%
17%
4%
22%
**
13%
21%
16%
19%
14%
18%
18%
**
**
**
ef
f
f
Netbook
23
14
9
4
6
12
1
3
**
2
6
6
9
3
4
18
**
**
**
3%
3%
2%
3%
3%
3%
1%
2%
**
2%
3%
2%
3%
2%
3%
2%
**
**
**
f
Other
10
6
3
*
1
4
4
2
**
2
2
1
3
4
1
9
**
**
**
1%
1%
1%
*%
*%
1%
2%
2%
**
2%
1%
*%
1%
3%
1%
1%
**
**
**
k
Don't know
12
5
6
2
2
7
1
1
**
-
5
6
5
*
-
9
**
**
**
1%
1%
1%
1%
1%
2%
1%
1%
**
-%
2%
2%
2%
*%
-%
1%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe24 (Qe33). Showcard Which Device Or Devices Does Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home

| URBANITY                    | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------|-----------|---------------------|
| MEDIUM/                     |           |                     |
| Total                       | URBAN     | RURAL               |
| Significance Level: 95%     | a         | b                   |
| Unweighted total            | 1038      | 870                 |
| Effective Weighted Sample   | 858       | 722                 |
| Total                       | 922       | 801                 |
| Laptop                      | 606       | 528                 |
| 66%                         | 66%       | 64%                 |
| e                           |           |                     |
| Desktop PC                  | 248       | 213                 |
| 27%                         | 27%       | 29%                 |
| Tablet computer (e.g. iPad) |           |                     |
| 171                         | 152       | 20                  |
| 19%                         | 19%       | 16%                 |
| d                           |           |                     |
| Smartphone                  | 160       | 148                 |
| 17%                         | 19%       | 9%                  |
| b                           | d         |                     |
| Netbook                     | 23        | 22                  |
| 3%                          | 3%        | 1%                  |
| Other                       |           |                     |
| 10                          | 8         | 2                   |
| 1%                          | 1%        | 1%                  |
| Don't know                  | 12        | 10                  |
| 1%                          | 1%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe25 (Qe34). Do You Pay For Any Elements Of Your Service To Make Calls Using The Internet? Perhaps Calls Made To Landline Or Mobile Phones, Or Any Equipment Or Software You Needed To Purchase Solely To Be Able To Make Calls Using The Internet. (Single Code)

Base : Those who have ever used internet voice services at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
1038
518
520
179
232
367
259
136
83
128
237
326
342
180
189
787
83
69
99
Effective Weighted Sample
858
430
429
150
193
312
208
111
68
105
202
276
281
152
156
701
79
60
95
Total
922
473
449
158
225
346
194
105
70
105
237
325
308
141
148
802
63
32
25
Yes, pay for any elements
81
41
39
9
29
29
15
9
**
11
22
32
24
12
13
73
**
**
**
9%
9%
9%
6%
13%
8%
7%
9%
**
10%
9%
10%
8%
8%
9%
9%
**
**
**
c
No, do not pay for any elements
795
416
379
137
190
304
164
91
**
91
209
279
269
120
127
687
**
**
**
86%
88%
84%
87%
85%
88%
84%
86%
**
87%
88%
86%
87%
85%
85%
86%
**
**
**
Don't know
47
16
31
12
6
13
16
5
**
3
6
14
14
10
9
42
**
**
**
5%
3%
7%
8%
3%
4%
8%
5%
**
3%
3%
4%
5%
7%
6%
5%
**
**
**
a
d
de

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe25 (Qe34). Do You Pay For Any Elements Of Your Service To Make Calls Using The Internet? Perhaps Calls Made To Landline Or Mobile Phones, Or Any Equipment Or Software You Needed To Purchase Solely To Be Able To Make Calls Using The Internet. (Single Code) Base : Those Who Have Ever Used Internet Voice Services At Home

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         |           |                     |
| a                               | b         | c                   |
| Unweighted total                | 1038      | 870                 |
| Effective Weighted Sample       | 858       | 722                 |
| Total                           | 922       | 801                 |
| Yes, pay for any elements       | 81        | 71                  |
| 9%                              | 9%        | 8%                  |
| d                               |           |                     |
| No, do not pay for any elements | 795       | 689                 |
| 86%                             | 86%       | 87%                 |
| Don't know                      | 47        | 41                  |
| 5%                              | 5%        | 5%                  |
| c                               |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb1. Showcard Do You Or Does Anyone In Your Household Have An E-Reader, Or Digital Book Reader In Your Home At The Moment? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Yes
499
227
272
56
88
211
145
34
39
49
157
204
152
75
68
420
45
18
16
22%
20%
23%
18%
20%
26%
19%
9%
16%
19%
40%
35%
22%
18%
11%
22%
22%
16%
25%
cdf
g
g
ghi
lmn
n
n
q
q
No
1810
881
928
253
355
590
611
368
196
207
239
376
533
347
552
1510
155
96
48
78%
79%
77%
82%
80%
74%
80%
91%
83%
81%
60%
65%
78%
82%
89%
78%
77%
84%
75%
e
e
e
hij
j
j
k
k
klm
opr
Don't know
6
2
4
1
1
-
3
2
1
-
1
1
1
2
2
5
2
-
-
*%
*%
*%
*%
*%
-%
*%
*%
1%
-%
*%
*%
*%
*%
*%
*%
1%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb1. Showcard Do You Or Does Anyone In Your Household Have An E-Reader, Or Digital Book Reader In Your Home At The Moment? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Yes
499
422
78
332
168
358
141
22%
21%
25%
26%
17%
25%
16%
d
f
No
1810
1574
235
963
842
1086
724
78%
79%
75%
74%
83%
75%
84%
c
e
Don't know
6
6
-
3
3
4
2
*%
*%
-%
*%
*%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb2. Showcard And Do You Personally Use This E-Reader, Or Digital Book Reader? (Single Code)

Base : Those who have access to an e-reader/ digital book reader at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
~g
~h
~i
j
k
l
~m
~n
o
~p
~q
~r
Unweighted total
585
263
322
76
90
224
195
43
55
66
161
215
180
99
90
426
57
40
62
Effective Weighted Sample
481
214
266
63
76
190
158
36
44
55
134
180
146
82
75
378
55
35
60
Total
499
227
272
56
88
211
145
34
39
49
157
204
152
75
68
420
45
18
16
Yes
345
132
213
**
**
142
108
**
**
**
108
152
102
**
**
296
**
**
**
69%
58%
78%
**
**
67%
74%
**
**
**
68%
75%
67%
**
**
70%
**
**
**
a
No
153
93
60
**
**
69
37
**
**
**
50
51
49
**
**
124
**
**
**
31%
41%
22%
**
**
33%
26%
**
**
**
32%
25%
32%
**
**
30%
**
**
**
b
Don't know
1
1
-
**
**
-
-
**
**
**
-
1
1
**
**
-
**
**
**
*%
1%
-%
**
**
-%
-%
**
**
**
-%
*%
*%
**
**
-%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb2. Showcard And Do You Personally Use This E-Reader, Or Digital Book Reader? (Single Code)

Base : Those who have access to an e-reader/ digital book reader at home

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 585       | 479                 |
| Effective Weighted Sample | 481       | 393                 |
| Total                     | 499       | 422                 |
| Yes                       | 345       | 290                 |
| 69%                       | 69%       | 71%                 |
| No                        | 153       | 130                 |
| 31%                       | 31%       | 29%                 |
| Don't know                | 1         | 1                   |
| *%                        | *%        | -%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1A. Showcard Which, If Any, Of These Types Of Television Does Your Household Receive At The Moment? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Cable TV (through Virgin Media - previously NTL and Telewest)
381
183
199
40
73
151
117
45
46
48
66
99
114
74
93
335
29
8
9
16%
16%
16%
13%
16%
19%
15%
11%
19%
19%
17%
17%
17%
17%
15%
17%
14%
7%
14%
c
g
g
g
q
q
q
Satellite TV (Sky)
886
427
460
131
186
350
220
103
72
114
184
253
288
157
188
723
74
60
29
38%
38%
38%
42%
42%
44%
29%
25%
30%
45%
46%
44%
42%
37%
30%
37%
37%
52%
46%
f
f
f
gh
gh
mn
n
n
op
op
Satellite (Freesat)
93
49
43
5
15
37
36
12
14
11
21
30
20
23
19
77
8
7
1
4%
4%
4%
2%
3%
5%
5%
3%
6%
4%
5%
5%
3%
5%
3%
4%
4%
6%
2%
c
c
ln
Satellite TV (Other)
7
4
3
3
1
1
1
2
1
1
1
1
*
2
3
6
-
*
1
*%
*%
*%
1%
*%
*%
*%
*%
*%
*%
*%
*%
*%
1%
*%
*%
-%
*%
1%
Freeview (through a set-top box or digital television set) with ONLY free channels
1065
506
559
145
190
319
411
231
119
112
172
236
302
197
330
873
89
56
47
46%
46%
46%
47%
43%
40%
54%
57%
50%
44%
43%
41%
44%
47%
53%
45%
44%
49%
73%
e
cde
ij
klm
opq
Freeview (through a set-top box or digital television set) with free channels PLUS top-up channels such as ESPN, TV favourites, Picturebox films)
108
59
49
12
10
41
45
27
12
8
14
22
29
20
37
83
9
10
6
5%
5%
4%
4%
2%
5%
6%
7%
5%
3%
3%
4%
4%
5%
6%
4%
5%
9%
9%
d
d
j
o
op
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1A. Showcard Which, If Any, Of These Types Of Television Does Your Household Receive At The Moment? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
TV via a broadband DSL line (e.g. BT Vision, Tiscali)
63
31
31
5
14
32
12
12
3
7
17
20
18
11
14
50
5
6
2
3%
3%
3%
1%
3%
4%
2%
3%
1%
3%
4%
3%
3%
3%
2%
3%
3%
5%
3%
cf
h
o
YouView (through a set-top box
connected to your aerial and
broadband)
11
5
6
2
5
2
2
*
1
3
1
3
3
3
2
10
1
*
-
*%
*%
1%
1%
1%
*%
*%
*%
*%
1%
*%
1%
*%
1%
*%
1%
*%
*%
-%
No TV in household
48
26
22
10
18
10
9
14
1
3
4
12
21
5
10
42
5
1
1
2%
2%
2%
3%
4%
1%
1%
3%
1%
1%
1%
2%
3%
1%
2%
2%
2%
1%
1%
ef
ef
hj
Don't know
3
*
3
1
1
-
2
1
-
-
-
*
1
1
2
3
-
*
*
*%
*%
*%
*%
*%
-%
*%
*%
-%
-%
-%
*%
*%
*%
*%
*%
-%
*%
*%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1A. Showcard Which, If Any, Of These Types Of Television Does Your Household Receive At The Moment? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Cable TV (through Virgin Media - previously NTL and Telewest)
381
375
7
230
149
221
160
16%
19%
2%
18%
15%
15%
18%
b
d
e
Satellite TV (Sky)
886
733
153
563
324
584
302
38%
37%
49%
43%
32%
40%
35%
a
d
f
Satellite (Freesat)
93
73
19
53
40
71
21
4%
4%
6%
4%
4%
5%
2%
a
f
Satellite TV (Other)
7
6
1
2
4
2
4
*%
*%
*%
*%
*%
*%
1%
Freeview (through a set-top box or digital television set) with ONLY free channels
1065
888
177
538
526
653
412
46%
44%
57%
41%
52%
45%
47%
a
c
Freeview (through a set-top box or digital television set) with free channels PLUS top-up channels such as ESPN, TV favourites, Picturebox films)
108
88
20
56
51
66
42
5%
4%
7%
4%
5%
5%
5%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1A. Showcard Which, If Any, Of These Types Of Television Does Your Household Receive At The Moment? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
TV via a broadband DSL line (e.g. BT Vision, Tiscali)
63
56
7
47
16
46
17
3%
3%
2%
4%
2%
3%
2%
d
YouView (through a set-top box connected to your aerial and broadband)
11
11
-
5
7
4
7
*%
1%
-%
*%
1%
*%
1%
No TV in household
48
47
1
23
25
19
29
2%
2%
*%
2%
2%
1%
3%
b
e
Don't know
3
3
*
-
3
2
1
*%
*%
*%
-%
*%
*%
*%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1B. Showcard And Which Of These Do You Consider Is Your Main Type Of Television? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Cable TV (through Virgin Media - previously NTL and Telewest)
374
179
195
40
73
145
116
44
46
48
64
99
111
71
92
328
29
8
9
16%
16%
16%
13%
16%
18%
15%
11%
19%
19%
16%
17%
16%
17%
15%
17%
14%
7%
14%
c
g
g
g
q
q
q
Satellite TV (Sky)
859
413
446
129
181
339
210
93
71
110
184
251
277
153
178
696
74
60
29
37%
37%
37%
41%
41%
42%
28%
23%
30%
43%
46%
43%
40%
36%
29%
36%
37%
52%
46%
f
f
f
g
gh
gh
mn
n
n
op
op
Satellite (Freesat)
72
37
35
5
13
28
26
9
12
8
15
19
18
20
15
60
8
4
1
3%
3%
3%
1%
3%
4%
3%
2%
5%
3%
4%
3%
3%
5%
2%
3%
4%
3%
2%
g
n
Satellite TV (Other)
6
4
2
3
1
1
1
2
1
1
1
1
-
2
3
5
-
*
1
*%
*%
*%
1%
*%
*%
*%
*%
*%
*%
*%
*%
-%
1%
*%
*%
-%
*%
1%
f
Freeview (through a set-top box or digital television set) with ONLY free channels
807
374
433
110
133
221
343
204
94
71
112
162
221
148
276
684
72
31
20
35%
34%
36%
35%
30%
28%
45%
51%
40%
28%
28%
28%
32%
35%
44%
35%
36%
27%
32%
e
cde
hij
ij
k
klm
q
Freeview (through a set-top box or digital television set) with free channels PLUS top-up channels such as ESPN, TV favourites, Picturebox films)
82
46
36
8
6
28
39
24
10
7
7
16
21
13
31
66
9
5
2
4%
4%
3%
3%
1%
4%
5%
6%
4%
3%
2%
3%
3%
3%
5%
3%
5%
4%
3%
d
d
ij
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1B. Showcard And Which Of These Do You Consider Is Your Main Type Of Television? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
TV via a broadband DSL line (e.g. BT Vision, Tiscali)
53
26
28
4
12
25
11
12
3
5
11
18
14
9
12
42
5
5
1
2%
2%
2%
1%
3%
3%
1%
3%
1%
2%
3%
3%
2%
2%
2%
2%
3%
4%
2%
f
YouView (through a set-top box
connected to your aerial and
broadband)
10
4
5
2
5
2
2
*
-
3
-
2
3
3
2
9
-
*
-
*%
*%
*%
*%
1%
*%
*%
*%
-%
1%
-%
*%
*%
1%
*%
*%
-%
*%
-%
f
No TV in household
48
26
22
10
18
10
9
14
1
3
4
12
21
5
10
42
5
1
1
2%
2%
2%
3%
4%
1%
1%
3%
1%
1%
1%
2%
3%
1%
2%
2%
2%
1%
1%
ef
ef
hj
Don't know
3
*
3
1
1
-
2
1
-
-
-
*
1
1
2
3
-
*
*
*%
*%
*%
*%
*%
-%
*%
*%
-%
-%
-%
*%
*%
*%
*%
*%
-%
*%
*%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1B. Showcard And Which Of These Do You Consider Is Your Main Type Of Television? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Cable TV (through Virgin Media - previously NTL and Telewest)
374
367
7
226
145
220
154
16%
18%
2%
17%
14%
15%
18%
b
d
Satellite TV (Sky)
859
716
143
554
305
570
290
37%
36%
46%
43%
30%
39%
33%
a
d
f
Satellite (Freesat)
72
56
16
42
30
56
16
3%
3%
5%
3%
3%
4%
2%
a
f
Satellite TV (Other)
6
5
1
2
4
2
4
*%
*%
*%
*%
*%
*%
*%
Freeview (through a set-top box or digital television set) with ONLY free channels
807
683
124
372
435
488
319
35%
34%
40%
29%
43%
34%
37%
a
c
Freeview (through a set-top box or digital television set) with free channels PLUS top-up channels such as ESPN, TV favourites, Picturebox films)
82
66
16
36
45
50
32
4%
3%
5%
3%
4%
3%
4%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1B. Showcard And Which Of These Do You Consider Is Your Main Type Of Television? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
TV via a broadband DSL line (e.g. BT Vision, Tiscali)
53
48
5
37
16
37
16
2%
2%
2%
3%
2%
3%
2%
d
YouView (through a set-top box connected to your aerial and broadband)
10
10
-
5
5
4
6
*%
*%
-%
*%
*%
*%
1%
No TV in household
48
47
1
23
25
19
29
2%
2%
*%
2%
2%
1%
3%
b
e
Don't know
3
3
*
-
3
2
1
*%
*%
*%
-%
*%
*%
*%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh2 (Qh66). What Are The Reasons Why You Don'T Have A Television Set In Your Household?

Base : Those without a TV in the household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
52
30
22
12
17
8
15
17
1
3
4
11
21
6
14
38
8
2
4
Effective Weighted Sample
42
26
17
10
15
8
12
14
1
3
3
9
17
6
12
34
8
2
4
Total
48
26
22
10
18
10
9
14
1
3
4
12
21
5
10
42
5
1
1
Not interested in watching TV
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't want to/ can't afford to pay the TV Licence
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Busy with other interests
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Watch online instead
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Can't afford to replace broken TV set
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Too expensive to buy and install
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Recently moved home
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh2 (Qh66). What Are The Reasons Why You Don'T Have A Television Set In Your Household?

Base : Those without a TV in the household
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
52
49
3
20
32
20
32
Effective Weighted Sample
42
41
2
17
26
16
27
Total
48
47
1
23
25
19
29
Not interested in watching TV
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't want to/ can't afford to pay the TV Licence
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Busy with other interests
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Watch online instead
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Can't afford to replace broken TV set
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Too expensive to buy and install
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Recently moved home
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3. Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1206
592
614
168
231
436
371
171
117
158
215
303
371
241
290
847
104
133
122
Effective Weighted Sample
992
480
512
138
194
373
294
135
95
135
184
255
305
200
238
753
100
112
117
Total
973
474
499
138
200
382
253
116
85
123
203
279
306
180
207
796
82
64
31
Sky satellite dish to receive subscription channels - you pay a monthly subscription fee
801
391
410
114
166
327
194
84
66
103
172
231
259
143
167
651
65
56
28
82%
82%
82%
83%
83%
86%
77%
72%
77%
83%
85%
83%
85%
79%
81%
82%
80%
88%
91%
f
g
g
op
Sky satellite dish for free to air
services only - you pay no monthly subscription fee
79
32
46
8
18
25
28
21
11
12
10
18
23
14
23
63
8
6
1
8%
7%
9%
6%
9%
7%
11%
18%
13%
9%
5%
7%
7%
8%
11%
8%
10%
9%
4%
e
ij
j
Freesat standard package with a dish and standard set top box - you do not pay a subscription fee
52
32
21
4
9
21
18
7
6
4
11
15
15
12
10
46
4
2
1
5%
7%
4%
3%
5%
5%
7%
6%
7%
3%
6%
5%
5%
7%
5%
6%
5%
4%
2%
Freesat HD package with a dish and high definition (HD) set top box - you do not pay a subscription fee
13
6
7
-
1
9
4
-
-
5
7
7
3
2
1
13
-
-
*
1%
1%
1%
-%
*%
2%
1%
-%
-%
4%
4%
3%
1%
1%
1%
2%
-%
-%
1%
g
g
Other satellite dish, showing mainly non-English programmes where you pay a monthly subscription fee
6
3
3
2
1
2
1
2
2
2
-
-
2
2
2
6
-
-
-
1%
1%
1%
1%
1%
*%
*%
1%
2%
1%
-%
-%
1%
1%
1%
1%
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3. Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1206
592
614
168
231
436
371
171
117
158
215
303
371
241
290
847
104
133
122
Effective Weighted Sample
992
480
512
138
194
373
294
135
95
135
184
255
305
200
238
753
100
112
117
Total
973
474
499
138
200
382
253
116
85
123
203
279
306
180
207
796
82
64
31
Other satellite dish, showing mainly non-English programmes where you do not pay a monthly subscription fee
5
-
5
-
3
1
1
1
1
-
3
4
-
1
-
5
-
-
-
1%
-%
1%
-%
1%
*%
1%
1%
1%
-%
1%
1%
-%
1%
-%
1%
-%
-%
-%
a
l
Broadband satellite - satellite provided
for the use of broadband internet access but used to access free to air satellite programmes
5
-
5
-
2
1
2
1
-
1
3
2
2
1
-
5
-
-
-
1%
-%
1%
-%
1%
*%
1%
1%
-%
1%
1%
1%
1%
1%
-%
1%
-%
-%
-%
a
Don't know
28
14
14
10
6
5
7
1
1
1
4
9
8
7
5
21
4
2
1
3%
3%
3%
7%
3%
1%
3%
1%
1%
1%
2%
3%
2%
4%
3%
3%
5%
3%
2%
ef

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3. Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV

| URBANITY                                                      | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                       |           |                     |
| Total                                                         | URBAN     | RURAL               |
| Significance Level: 95%                                       | a         | b                   |
| Unweighted total                                              | 1206      | 957                 |
| Effective Weighted Sample                                     | 992       | 792                 |
| Total                                                         | 973       | 802                 |
| Sky satellite dish to receive subscription channels - you     |           |                     |
| pay a monthly subscription fee                                | 801       | 664                 |
| 82%                                                           | 83%       | 80%                 |
| d                                                             |           |                     |
| Sky satellite dish for free to air services only - you pay no |           |                     |
| monthly subscription fee                                      | 79        | 60                  |
| 8%                                                            | 8%        | 11%                 |
| c                                                             | e         |                     |
| Freesat standard package with a dish and standard set         |           |                     |
| top box - you do not pay a subscription fee                   | 52        | 43                  |
| 5%                                                            | 5%        | 6%                  |
| Freesat HD package with a dish and high definition (HD)       |           |                     |
| set top box - you do not pay a subscription fee               | 13        | 12                  |
| 1%                                                            | 1%        | 1%                  |
| Other satellite dish, showing mainly non-English              |           |                     |
| programmes where you pay a monthly subscription fee           | 6         | 5                   |
| 1%                                                            | 1%        | 1%                  |
| Columns Tested: a,b - c,d - e,f                               |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3. Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV

| URBANITY                                                 | WORKING   | DEPRIVATION LEVEL   |
|----------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                  |           |                     |
| Total                                                    | URBAN     | RURAL               |
| Significance Level: 95%                                  | a         | b                   |
| Unweighted total                                         | 1206      | 957                 |
| Effective Weighted Sample                                | 992       | 792                 |
| Total                                                    | 973       | 802                 |
| Other satellite dish, showing mainly non-English         |           |                     |
| programmes where you do not pay a monthly                |           |                     |
| subscription fee                                         | 5         | 5                   |
| 1%                                                       | 1%        | -%                  |
| Broadband satellite - satellite provided for the use of  |           |                     |
| broadband internet access but used to access free to air |           |                     |
| satellite programmes                                     | 5         | 5                   |
| 1%                                                       | 1%        | *%                  |
| Don't know                                               |           |                     |
| 28                                                       | 24        | 5                   |
| 3%                                                       | 3%        | 3%                  |
| Columns Tested: a,b - c,d - e,f                          |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh4. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
~p
q
r
Unweighted total
994
487
507
138
191
373
292
126
91
131
186
254
316
193
231
683
82
118
111
Effective Weighted Sample
812
393
419
112
161
318
227
97
71
110
160
213
259
158
187
609
79
98
107
Total
801
391
410
114
166
327
194
84
66
103
172
231
259
143
167
651
65
56
28
Sky Sports 1 only
11
6
5
2
1
2
7
2
**
1
3
3
4
2
2
8
**
1
*
1%
2%
1%
2%
*%
1%
3%
2%
**
1%
2%
1%
2%
1%
1%
1%
**
2%
1%
de
Sky Sports 2 only
3
2
1
-
1
1
1
2
**
-
-
-
-
2
1
3
**
-
-
*%
*%
*%
-%
1%
*%
*%
2%
**
-%
-%
-%
-%
1%
*%
*%
**
-%
-%
Sky Sports Pack (Sky Sports 1, 2, 3 and 4)
258
155
103
45
58
97
58
14
**
34
73
94
73
53
38
212
**
13
10
32%
40%
25%
40%
35%
30%
30%
17%
**
33%
42%
40%
28%
37%
23%
33%
**
23%
35%
b
e
g
g
ln
n
Sky Movies 1 only (Comedy, Family, Classics, Modern Greats, Drama & Romance)
44
17
27
7
9
18
11
7
**
4
16
17
12
6
10
39
**
1
1
6%
4%
7%
6%
5%
6%
6%
8%
**
4%
9%
7%
4%
4%
6%
6%
**
2%
4%
Sky Movies 2 only (Comedy, Indie, Sci-Fi & Horror, Crime & Thriller, Action & Adventure)
11
5
6
2
1
7
1
1
**
1
5
6
1
*
3
8
**
2
1
1%
1%
1%
1%
1%
2%
*%
1%
**
1%
3%
3%
*%
*%
2%
1%
**
3%
2%
Sky Movies Pack (All Sky Movies channels in Sky Movies 1 and 2, plus Premiere and Disney Cinemagic)
223
125
98
38
53
90
42
17
**
35
54
65
70
52
36
185
**
11
5
28%
32%
24%
34%
32%
28%
22%
20%
**
34%
31%
28%
27%
36%
22%
28%
**
20%
18%
b
f
f
g
n
r
Sky+ HD (High Definition channels through Sky+ HD box)
317
164
153
52
63
126
77
20
**
37
89
111
97
55
53
262
**
18
9
40%
42%
37%
45%
38%
38%
40%
24%
**
36%
52%
48%
38%
39%
32%
40%
**
31%
32%
gi
ln
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh4. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
~p
q
r
Unweighted total
994
487
507
138
191
373
292
126
91
131
186
254
316
193
231
683
82
118
111
Effective Weighted Sample
812
393
419
112
161
318
227
97
71
110
160
213
259
158
187
609
79
98
107
Total
801
391
410
114
166
327
194
84
66
103
172
231
259
143
167
651
65
56
28
Basic package only
245
104
141
27
47
111
60
37
**
30
27
49
91
37
69
202
**
21
10
31%
27%
34%
24%
28%
34%
31%
45%
**
30%
16%
21%
35%
26%
41%
31%
**
37%
36%
a
c
ij
j
km
km
None of these
7
4
3
1
4
1
1
1
**
1
2
4
1
*
2
6
**
1
-
1%
1%
1%
1%
2%
*%
1%
1%
**
1%
1%
2%
*%
*%
1%
1%
**
3%
-%
e
Don't know
24
11
13
6
7
7
4
3
**
3
5
7
10
5
3
22
**
1
*
3%
3%
3%
5%
4%
2%
2%
4%
**
3%
3%
3%
4%
3%
2%
3%
**
2%
2%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh4. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
994
794
200
561
433
645
349
Effective Weighted Sample
812
654
162
479
349
533
280
Total
801
664
137
518
282
539
262
Sky Sports 1 only
11
11
1
1
11
8
4
1%
2%
*%
*%
4%
1%
1%
c
Sky Sports 2 only
3
3
-
2
1
2
1
*%
*%
-%
*%
*%
*%
*%
Sky Sports Pack (Sky Sports 1, 2, 3 and 4)
258
214
44
172
85
182
76
32%
32%
32%
33%
30%
34%
29%
Sky Movies 1 only (Comedy, Family, Classics, Modern Greats, Drama & Romance)
44
41
4
23
22
27
17
6%
6%
3%
4%
8%
5%
7%
c
Sky Movies 2 only (Comedy, Indie, Sci-Fi & Horror, Crime & Thriller, Action & Adventure)
11
8
2
7
4
9
2
1%
1%
2%
1%
1%
2%
1%
Sky Movies Pack (All Sky Movies channels in Sky Movies 1 and 2, plus Premiere and Disney Cinemagic)
223
191
32
162
61
140
83
28%
29%
23%
31%
22%
26%
32%
d
Sky+ HD (High Definition channels through Sky+ HD box)
317
261
56
210
106
234
83
40%
39%
41%
41%
38%
43%
32%
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh4. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
994
794
200
561
433
645
349
Effective Weighted Sample
812
654
162
479
349
533
280
Total
801
664
137
518
282
539
262
Basic package only
245
200
45
157
88
159
86
31%
30%
33%
30%
31%
30%
33%
None of these
7
4
3
5
2
7
1
1%
1%
3%
1%
1%
1%
*%
a
Don't know
24
22
2
11
13
14
10
3%
3%
2%
2%
5%
3%
4%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh5. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Cable Tv Service? (Multi Code)

Base : Those with Cable TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
~g
~h
~i
~j
k
l
~m
n
o
~p
~q
~r
Unweighted total
433
199
234
44
71
165
153
60
59
62
66
101
123
93
115
338
37
19
39
Effective Weighted Sample
352
163
189
36
58
141
120
46
46
47
56
84
99
76
95
293
36
16
37
Total
381
183
199
40
73
151
117
45
46
48
66
99
114
74
93
335
29
8
9
Sky Sports channels
80
45
35
**
**
33
16
**
**
**
**
36
18
**
11
72
**
**
**
21%
25%
18%
**
**
22%
14%
**
**
**
**
37%
16%
**
12%
21%
**
**
**
ln
Sky Movies channels
60
28
32
**
**
26
9
**
**
**
**
25
14
**
10
55
**
**
**
16%
15%
16%
**
**
17%
8%
**
**
**
**
25%
12%
**
10%
16%
**
**
**
f
ln
High Definition channel through V+ HD box
124
64
60
**
**
51
35
**
**
**
**
39
37
**
28
101
**
**
**
33%
35%
30%
**
**
34%
30%
**
**
**
**
40%
33%
**
30%
30%
**
**
**
Basic package only
180
80
100
**
**
71
55
**
**
**
**
35
62
**
49
159
**
**
**
47%
44%
50%
**
**
47%
47%
**
**
**
**
36%
54%
**
52%
48%
**
**
**
k
k
None of these
21
12
9
**
**
8
11
**
**
**
**
5
1
**
6
21
**
**
**
6%
7%
5%
**
**
5%
9%
**
**
**
**
5%
1%
**
7%
6%
**
**
**
l
Don't know
9
3
6
**
**
3
4
**
**
**
**
3
2
**
4
9
**
**
**
2%
2%
3%
**
**
2%
3%
**
**
**
**
3%
2%
**
5%
3%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh5. Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Cable Tv Service? (Multi Code)

Base : Those with Cable TV
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
433
424
9
222
208
233
200
Effective Weighted Sample
352
344
8
186
175
189
166
Total
381
375
7
230
149
221
160
Sky Sports channels
80
76
**
60
20
52
28
21%
20%
**
26%
13%
24%
17%
d
Sky Movies channels
60
58
**
44
16
33
27
16%
15%
**
19%
11%
15%
17%
d
High Definition channel through V+ HD box
124
122
**
80
44
68
56
33%
33%
**
35%
29%
31%
35%
Basic package only
180
179
**
104
75
104
76
47%
48%
**
45%
50%
47%
48%
None of these
21
21
**
11
9
14
8
6%
6%
**
5%
6%
6%
5%
Don't know
9
8
**
2
7
7
2
2%
2%
**
1%
5%
3%
1%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh6 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Hearing quiet voices
36
15
21
-
1
8
28
9
8
2
2
12
9
3
12
32
1
2
1
2%
1%
2%
-%
*%
1%
4%
2%
3%
1%
1%
2%
1%
1%
2%
2%
1%
2%
1%
cde
j
Hearing the television at a volume other people find acceptable
35
15
20
-
2
4
29
9
4
3
5
10
8
6
10
29
3
1
1
2%
1%
2%
-%
*%
*%
4%
2%
2%
1%
1%
2%
1%
1%
2%
2%
2%
1%
1%
cde
Difficulty hearing quiet parts of programmes
34
16
18
1
2
6
25
10
4
2
2
11
7
3
13
30
2
2
-
1%
1%
2%
*%
*%
1%
3%
2%
2%
1%
*%
2%
1%
1%
2%
2%
1%
2%
-%
cde
j
r
r
Using the on-screen Electronic Programme Guide (EPG)
34
13
21
1
4
8
21
10
5
4
1
7
8
8
11
28
1
3
1
1%
1%
2%
*%
1%
1%
3%
2%
2%
2%
*%
1%
1%
2%
2%
1%
1%
3%
2%
cde
j
j
Using the interactive services on your television
22
9
12
-
1
5
16
4
4
2
3
8
5
3
6
19
1
1
1
1%
1%
1%
-%
*%
1%
2%
1%
2%
1%
1%
1%
1%
1%
1%
1%
*%
*%
1%
cde
Seeing the buttons on the remote control
15
7
8
1
2
3
9
4
2
1
-
4
1
4
6
14
1
1
*
1%
1%
1%
*%
*%
*%
1%
1%
1%
*%
-%
1%
*%
1%
1%
1%
*%
1%
*%
l
l
Seeing small details on screen
14
4
10
1
1
2
10
3
2
2
2
5
4
2
3
11
-
3
*
1%
*%
1%
*%
*%
*%
1%
1%
1%
1%
*%
1%
1%
1%
*%
1%
-%
2%
1%
e
op

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh6 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Any other difficulties
19
14
5
2
2
8
8
2
1
2
4
7
6
4
3
18
1
*
*
1%
1%
*%
1%
*%
1%
1%
1%
*%
1%
1%
1%
1%
1%
*%
1%
1%
*%
*%
b
No, none
2183
1049
1133
305
434
767
676
374
215
247
380
545
655
402
578
1823
194
105
60
94%
95%
94%
98%
98%
96%
89%
92%
91%
97%
96%
94%
95%
95%
93%
94%
96%
92%
95%
ef
f
f
gh
h
n

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh6 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents

| URBANITY                                             | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                              |           |                     |
| Total                                                | URBAN     | RURAL               |
| Significance Level: 95%                              | a         | b                   |
| Unweighted total                                     | 2879      | 2394                |
| Effective Weighted Sample                            | 2323      | 1949                |
| Total                                                | 2315      | 2002                |
| Hearing quiet voices                                 | 36        | 29                  |
| 2%                                                   | 1%        | 2%                  |
| c                                                    |           |                     |
| Hearing the television at a volume other people find |           |                     |
| acceptable                                           | 35        | 30                  |
| 2%                                                   | 1%        | 2%                  |
| c                                                    |           |                     |
| Difficulty hearing quiet parts of programmes         | 34        | 29                  |
| 1%                                                   | 1%        | 2%                  |
| c                                                    |           |                     |
| Using the on-screen Electronic Programme Guide (EPG) | 34        | 25                  |
| 1%                                                   | 1%        | 3%                  |
| a                                                    | c         |                     |
| Using the interactive services on your television    | 22        | 17                  |
| 1%                                                   | 1%        | 1%                  |
| Seeing the buttons on the remote control             |           |                     |
| 15                                                   | 12        | 4                   |
| 1%                                                   | 1%        | 1%                  |
| c                                                    |           |                     |
| Seeing small details on screen                       | 14        | 12                  |
| 1%                                                   | 1%        | *%                  |
| c                                                    |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh6 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2879      | 2394                |
| Effective Weighted Sample | 2323      | 1949                |
| Total                     | 2315      | 2002                |
| Any other difficulties    | 19        | 18                  |
| 1%                        | 1%        | *%                  |
| No, none                  | 2183      | 1896                |
| 94%                       | 95%       | 92%                 |
| b                         | d         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QCHECK. Can I just check that you have the following services? (MULTI CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Landline phone
1943
916
1027
225
309
701
709
270
195
224
373
558
582
360
440
1636
156
98
53
84%
82%
85%
72%
69%
87%
93%
67%
83%
88%
94%
96%
85%
85%
71%
85%
77%
85%
84%
cd
cde
g
g
ghi
lmn
n
n
p
p
Mobile phone
2153
1034
1119
304
440
787
622
345
215
242
396
554
660
394
543
1799
189
105
59
93%
93%
93%
98%
99%
98%
82%
85%
91%
95%
100%
95%
96%
93%
87%
93%
94%
92%
93%
f
f
f
g
g
ghi
n
mn
n
Fixed broadband internet access
1705
822
883
235
324
682
465
179
157
209
370
517
552
309
326
1445
131
82
48
74%
74%
73%
76%
73%
85%
61%
44%
66%
82%
93%
89%
81%
73%
52%
75%
65%
72%
75%
f
f
cdf
g
gh
ghi
lmn
mn
n
p
p
Mobile broadband internet access
189
96
94
28
64
69
28
32
20
21
48
48
60
33
48
135
38
10
7
8%
9%
8%
9%
14%
9%
4%
8%
9%
8%
12%
8%
9%
8%
8%
7%
19%
9%
11%
f
cef
f
g
oqr
o
Narrowband internet access
13
4
9
-
7
4
3
4
1
3
3
2
5
3
4
13
-
*
*
1%
*%
1%
-%
1%
*%
*%
1%
1%
1%
1%
*%
1%
1%
1%
1%
-%
*%
*%
cf
TV service with additional channels you pay to receive
1317
645
672
167
259
529
362
165
126
162
258
367
406
241
302
1094
108
75
41
57%
58%
56%
54%
58%
66%
48%
41%
53%
63%
65%
63%
59%
57%
48%
57%
54%
65%
64%
f
cdf
g
gh
gh
mn
n
n
op
op
No, none of these
10
6
4
3
1
3
3
5
1
-
-
1
-
*
8
8
2
-
*
*%
1%
*%
1%
*%
*%
*%
1%
*%
-%
-%
*%
-%
*%
1%
*%
1%
-%
*%
j
klm
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qcheck. Can I Just Check That You Have The Following Services? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Landline phone
1943
1659
283
1131
808
1287
655
84%
83%
91%
87%
80%
89%
76%
a
d
f
Mobile phone
2153
1862
290
1282
868
1355
798
93%
93%
93%
99%
86%
94%
92%
d
Fixed broadband internet access
1705
1476
229
1096
609
1121
584
74%
74%
73%
84%
60%
77%
67%
d
f
Mobile broadband internet access
189
162
27
135
54
132
57
8%
8%
9%
10%
5%
9%
7%
d
f
Narrowband internet access
13
9
4
10
4
12
1
1%
*%
1%
1%
*%
1%
*%
f
TV service with additional channels you pay to receive
1317
1156
161
827
487
853
465
57%
58%
52%
64%
48%
59%
54%
b
d
f
No, none of these
10
10
*
-
10
2
8
*%
*%
*%
-%
1%
*%
1%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qdm. And Which, If Any, Of These Services Are You Primarily Or Jointly Responsible For - In Terms Of Deciding Which Supplier Or Network To Use? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Landline phone
1703
796
907
90
277
661
676
251
184
209
340
496
503
311
390
1432
138
90
42
74%
72%
75%
29%
62%
82%
89%
62%
78%
82%
86%
85%
73%
73%
63%
74%
68%
79%
66%
c
cd
cde
g
g
gh
lmn
n
n
r
pr
Mobile phone
1948
932
1016
227
415
731
574
324
206
225
361
499
593
359
496
1628
167
99
54
84%
84%
84%
73%
94%
91%
76%
80%
87%
88%
91%
86%
86%
85%
80%
84%
83%
86%
84%
cf
cf
g
g
g
n
n
n
Fixed broadband internet access
1449
696
753
96
286
637
430
161
143
194
329
447
469
259
272
1225
115
73
36
63%
63%
63%
31%
64%
79%
57%
40%
61%
76%
83%
77%
68%
61%
44%
63%
57%
64%
56%
cf
cdf
c
g
gh
ghi
lmn
mn
n
pr
Mobile broadband internet access
164
84
81
16
61
62
25
28
16
19
45
41
53
26
45
117
33
9
5
7%
8%
7%
5%
14%
8%
3%
7%
7%
7%
11%
7%
8%
6%
7%
6%
17%
8%
8%
cef
f
g
oqr
Narrowband internet access
11
4
7
-
5
4
2
4
1
2
3
2
3
3
4
10
-
*
-
*%
*%
1%
-%
1%
*%
*%
1%
1%
1%
1%
*%
*%
1%
1%
1%
-%
*%
-%
TV service with additional channels you pay to receive
1070
519
550
64
229
461
316
144
106
137
215
299
326
188
256
888
89
65
28
46%
47%
46%
21%
52%
58%
42%
36%
45%
54%
54%
51%
48%
44%
41%
46%
44%
57%
44%
cf
cf
c
g
gh
gh
mn
n
opr
None of these
151
80
71
74
15
29
33
20
6
9
18
33
48
27
43
128
14
5
5
7%
7%
6%
24%
3%
4%
4%
5%
3%
4%
5%
6%
7%
6%
7%
7%
7%
4%
7%
def
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qdm. And Which, If Any, Of These Services Are You Primarily Or Jointly Responsible For - In Terms Of Deciding Which Supplier Or Network To Use? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Landline phone
1703
1445
258
1022
677
1138
565
74%
72%
83%
79%
67%
79%
65%
a
d
f
Mobile phone
1948
1673
275
1195
750
1223
725
84%
84%
88%
92%
74%
84%
84%
a
d
Fixed broadband internet access
1449
1245
204
968
481
960
488
63%
62%
65%
75%
47%
66%
56%
d
f
Mobile broadband internet access
164
140
25
120
45
116
49
7%
7%
8%
9%
4%
8%
6%
d
f
Narrowband internet access
11
7
4
9
2
10
1
*%
*%
1%
1%
*%
1%
*%
a
f
TV service with additional channels you pay to receive
1070
934
135
686
381
689
381
46%
47%
43%
53%
38%
48%
44%
d
None of these
151
141
10
51
101
93
59
7%
7%
3%
4%
10%
6%
7%
b
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QG1. Do you receive more than one of these services as part of an overall deal or package from the same supplier? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Yes
1401
659
742
139
280
578
404
155
135
183
316
423
445
256
276
1171
124
70
36
61%
59%
62%
45%
63%
72%
53%
38%
57%
72%
80%
73%
65%
60%
44%
60%
62%
61%
57%
cf
cdf
c
g
gh
ghi
lmn
n
n
No
838
412
426
130
156
209
343
244
97
70
75
138
211
156
331
698
73
41
26
36%
37%
35%
42%
35%
26%
45%
60%
41%
27%
19%
24%
31%
37%
53%
36%
36%
36%
40%
e
e
de
hij
ij
j
k
kl
klm
Don't know
76
39
37
42
8
14
12
5
4
2
6
20
30
12
14
67
4
3
2
3%
3%
3%
13%
2%
2%
2%
1%
2%
1%
2%
4%
4%
3%
2%
3%
2%
3%
3%
def
n

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg1. Do You Receive More Than One Of These Services As Part Of An Overall Deal Or Package From The Same Supplier? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Yes
1401
1231
170
927
473
916
484
61%
61%
54%
71%
47%
63%
56%
b
d
f
No
838
705
133
342
494
486
352
36%
35%
43%
26%
49%
34%
41%
a
c
e
Don't know
76
66
10
29
46
46
30
3%
3%
3%
2%
5%
3%
3%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg2. Is This One Deal Or Package, Or More Than One? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1630
761
869
158
295
628
549
208
179
229
318
448
500
327
354
1188
158
142
142
Effective Weighted Sample
1342
624
718
131
247
536
436
171
144
190
270
372
409
274
297
1046
152
120
136
Total
1401
659
742
139
280
578
404
155
135
183
316
423
445
256
276
1171
124
70
36
One deal or package
1183
554
629
123
234
495
331
137
118
150
275
365
378
215
224
974
110
65
34
84%
84%
85%
88%
84%
86%
82%
88%
87%
82%
87%
86%
85%
84%
81%
83%
89%
93%
95%
o
o
Two packages from one supplier
122
58
64
9
25
47
41
15
7
21
17
31
37
23
30
110
6
4
1
9%
9%
9%
6%
9%
8%
10%
10%
5%
12%
5%
7%
8%
9%
11%
9%
5%
6%
4%
j
r
Two packages from different suppliers
15
9
6
3
2
4
6
-
1
1
4
4
5
1
4
15
-
-
-
1%
1%
1%
2%
1%
1%
1%
-%
*%
*%
1%
1%
1%
1%
2%
1%
-%
-%
-%
Three or more packages
73
35
38
2
19
30
22
3
9
11
18
21
23
13
17
67
6
*
-
5%
5%
5%
2%
7%
5%
6%
2%
7%
6%
6%
5%
5%
5%
6%
6%
5%
1%
-%
c
qr
qr
Don't know
8
3
4
3
-
2
4
*
*
-
3
3
1
3
1
6
2
*
1
1%
1%
1%
2%
-%
*%
1%
*%
*%
-%
1%
1%
*%
1%
*%
*%
1%
*%
1%
de

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg2. Is This One Deal Or Package, Or More Than One? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                              | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------|-----------|---------------------|
| MEDIUM/                               |           |                     |
| Total                                 | URBAN     | RURAL               |
| Significance Level: 95%               | a         | b                   |
| Unweighted total                      | 1630      | 1388                |
| Effective Weighted Sample             | 1342      | 1149                |
| Total                                 | 1401      | 1231                |
| One deal or package                   | 1183      | 1039                |
| 84%                                   | 84%       | 85%                 |
| Two packages from one supplier        | 122       | 99                  |
| 9%                                    | 8%        | 13%                 |
| a                                     |           |                     |
| Two packages from different suppliers |           |                     |
| 15                                    | 15        | -                   |
| 1%                                    | 1%        | -%                  |
| Three or more packages                | 73        | 71                  |
| 5%                                    | 6%        | 1%                  |
| b                                     |           |                     |
| Don't know                            | 8         | 7                   |
| 1%                                    | 1%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg3 (Qg3A). Showcard Thinking About The Service Package You Consider To Be The Main One, Or The One Your Household Spends The Most On... Please Could You Tell Me Which Services Are Part Of This Deal Or Package You Have With The Same Supplier? (Multi Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 1630        | 761                | 869            | 158      |
| Effective Weighted Sample                                   | 1342        | 624                | 718            | 131      |
| Total                                                       | 1401        | 659                | 742            | 139      |
| Landline phone                                              | 1270        | 592                | 679            | 119      |
| 91%                                                         | 90%         | 91%                | 86%            | 86%      |
| d                                                           | cde         |                    |                |          |
| One mobile phone                                            | 113         | 50                 | 63             | 10       |
| 8%                                                          | 8%          | 8%                 | 7%             | 9%       |
| r                                                           | r           |                    |                |          |
| More than one mobile phone                                  |             |                    |                |          |
| 36                                                          | 16          | 20                 | 2              | 8        |
| 3%                                                          | 2%          | 3%                 | 1%             | 3%       |
| Internet - Fixed Broadband access                           | 1264        | 602                | 663            | 129      |
| 90%                                                         | 91%         | 89%                | 92%            | 86%      |
| df                                                          | g           | g                  | g              | n        |
| Internet - Mobile Broadband access                          | 39          | 17                 | 22             | 4        |
| 3%                                                          | 3%          | 3%                 | 3%             | 6%       |
| ef                                                          |             |                    |                |          |
| Internet - not broadband access                             | 5           | 2                  | 3              | -        |
| *%                                                          | *%          | *%                 | -%             | 1%       |
| TV service                                                  | 634         | 298                | 336            | 62       |
| 45%                                                         | 45%         | 45%                | 44%            | 53%      |
| ef                                                          | j           | klm                |                |          |
| Don't know                                                  | 18          | 7                  | 11             | 3        |
| 1%                                                          | 1%          | 2%                 | 2%             | 1%       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg3 (Qg3A). Showcard Thinking About The Service Package You Consider To Be The Main One, Or The One Your Household Spends The Most On... Please Could You Tell Me Which Services Are Part Of This Deal Or Package You Have With The Same Supplier? (Multi Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                           | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------|-----------|---------------------|
| MEDIUM/                            |           |                     |
| Total                              | URBAN     | RURAL               |
| Significance Level: 95%            |           |                     |
| a                                  | b         | c                   |
| Unweighted total                   | 1630      | 1388                |
| Effective Weighted Sample          | 1342      | 1149                |
| Total                              | 1401      | 1231                |
| Landline phone                     | 1270      | 1109                |
| 91%                                | 90%       | 95%                 |
| a                                  | f         |                     |
| One mobile phone                   | 113       | 104                 |
| 8%                                 | 8%        | 5%                  |
| More than one mobile phone         | 36        | 34                  |
| 3%                                 | 3%        | 1%                  |
| Internet - Fixed Broadband access  |           |                     |
| 1264                               | 1109      | 156                 |
| 90%                                | 90%       | 92%                 |
| Internet - Mobile Broadband access | 39        | 35                  |
| 3%                                 | 3%        | 3%                  |
| d                                  |           |                     |
| Internet - not broadband access    | 5         | 3                   |
| *%                                 | *%        | 1%                  |
| TV service                         | 634       | 592                 |
| 45%                                | 48%       | 24%                 |
| b                                  |           |                     |
| Don't know                         | 18        | 17                  |
| 1%                                 | 1%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg4 (Qg3B). Do You Receive A Discount Or Special Deal For Subscribing To This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1630
761
869
158
295
628
549
208
179
229
318
448
500
327
354
1188
158
142
142
Effective Weighted Sample
1342
624
718
131
247
536
436
171
144
190
270
372
409
274
297
1046
152
120
136
Total
1401
659
742
139
280
578
404
155
135
183
316
423
445
256
276
1171
124
70
36
Yes
880
425
455
66
188
378
247
90
96
120
224
286
284
156
154
728
81
47
24
63%
64%
61%
47%
67%
65%
61%
58%
71%
65%
71%
68%
64%
61%
56%
62%
65%
67%
66%
c
c
c
g
g
n
n
No
286
129
157
20
48
124
94
47
29
39
54
66
89
58
73
245
20
16
5
20%
20%
21%
15%
17%
21%
23%
30%
22%
21%
17%
16%
20%
23%
26%
21%
16%
24%
14%
c
j
k
kl
Don't know
235
105
130
53
43
75
63
19
10
24
38
71
72
42
50
197
24
7
7
17%
16%
17%
38%
15%
13%
16%
12%
7%
13%
12%
17%
16%
16%
18%
17%
19%
10%
20%
def
q
q
q

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg4 (Qg3B). Do You Receive A Discount Or Special Deal For Subscribing To This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 1630      | 1388                |
| Effective Weighted Sample | 1342      | 1149                |
| Total                     | 1401      | 1231                |
| Yes                       | 880       | 771                 |
| 63%                       | 63%       | 64%                 |
| d                         |           |                     |
| No                        | 286       | 254                 |
| 20%                       | 21%       | 19%                 |
| Don't know                |           |                     |
| 235                       | 206       | 29                  |
| 17%                       | 17%       | 17%                 |
| c                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg5 (Qg3D). Which Supplier Do You Use For This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1630
761
869
158
295
628
549
208
179
229
318
448
500
327
354
1188
158
142
142
Effective Weighted Sample
1342
624
718
131
247
536
436
171
144
190
270
372
409
274
297
1046
152
120
136
Total
1401
659
742
139
280
578
404
155
135
183
316
423
445
256
276
1171
124
70
36
BT
384
182
202
32
55
166
130
38
28
48
109
155
116
63
50
311
40
19
14
27%
28%
27%
23%
20%
29%
32%
25%
20%
26%
35%
37%
26%
25%
18%
27%
32%
27%
39%
d
cd
gh
lmn
n
n
oq
Virgin Media (previously NTL/ Telewest)
354
170
184
36
66
149
104
34
41
49
68
95
107
66
87
307
31
7
8
25%
26%
25%
26%
24%
26%
26%
22%
30%
27%
22%
22%
24%
26%
31%
26%
25%
11%
23%
j
kl
q
q
q
Sky
328
154
174
37
95
128
68
44
29
38
64
84
106
61
76
260
34
26
8
23%
23%
23%
27%
34%
22%
17%
29%
22%
21%
20%
20%
24%
24%
28%
22%
27%
37%
23%
f
ef
f
j
k
or
Talk Talk/ Carphone Warehouse
173
78
96
19
30
65
59
22
22
24
34
43
54
40
36
150
10
9
4
12%
12%
13%
14%
11%
11%
15%
14%
16%
13%
11%
10%
12%
16%
13%
13%
8%
13%
12%
k
Orange
31
13
19
-
11
14
7
2
2
6
9
8
13
7
3
26
2
4
-
2%
2%
3%
-%
4%
2%
2%
1%
1%
3%
3%
2%
3%
3%
1%
2%
1%
5%
-%
c
r
Plusnet
21
10
11
1
4
11
6
1
-
2
8
6
13
*
2
21
-
1
-
2%
2%
2%
1%
1%
2%
1%
1%
-%
1%
3%
1%
3%
*%
1%
2%
-%
1%
-%
mn
AOL
12
5
7
-
1
6
5
-
1
1
3
2
6
1
3
12
-
*
-
1%
1%
1%
-%
*%
1%
1%
-%
1%
1%
1%
*%
1%
1%
1%
1%
-%
*%
-%
O2
11
5
6
2
3
6
*
2
-
*
4
4
1
*
6
10
1
-
*
1%
1%
1%
1%
1%
1%
*%
1%
-%
*%
1%
1%
*%
*%
2%
1%
1%
-%
1%
f
lm
Other
63
33
30
10
14
23
16
8
9
11
15
22
20
11
11
55
6
3
-
5%
5%
4%
7%
5%
4%
4%
5%
7%
6%
5%
5%
5%
4%
4%
5%
4%
4%
-%
r
r
r

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg5 (Qg3D). Which Supplier Do You Use For This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1630
761
869
158
295
628
549
208
179
229
318
448
500
327
354
1188
158
142
142
Effective Weighted Sample
1342
624
718
131
247
536
436
171
144
190
270
372
409
274
297
1046
152
120
136
Total
1401
659
742
139
280
578
404
155
135
183
316
423
445
256
276
1171
124
70
36
Don't know
22
9
13
3
1
10
9
3
3
3
3
5
8
5
4
19
2
1
*
2%
1%
2%
2%
*%
2%
2%
2%
2%
1%
1%
1%
2%
2%
2%
2%
1%
1%
1%
d

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg5 (Qg3D). Which Supplier Do You Use For This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                                | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------------------|-----------|---------------------|
| MEDIUM/                                 |           |                     |
| Total                                   | URBAN     | RURAL               |
| Significance Level: 95%                 | a         | b                   |
| Unweighted total                        | 1630      | 1388                |
| Effective Weighted Sample               | 1342      | 1149                |
| Total                                   | 1401      | 1231                |
| BT                                      | 384       | 296                 |
| 27%                                     | 24%       | 52%                 |
| a                                       | f         |                     |
| Virgin Media (previously NTL/ Telewest) | 354       | 348                 |
| 25%                                     | 28%       | 4%                  |
| b                                       | e         |                     |
| Sky                                     | 328       | 289                 |
| 23%                                     | 24%       | 22%                 |
| Talk Talk/ Carphone Warehouse           | 173       | 159                 |
| 12%                                     | 13%       | 9%                  |
| Orange                                  | 31        | 28                  |
| 2%                                      | 2%        | 2%                  |
| Plusnet                                 | 21        | 15                  |
| 2%                                      | 1%        | 4%                  |
| a                                       | f         |                     |
| AOL                                     | 12        | 10                  |
| 1%                                      | 1%        | 1%                  |
| O2                                      | 11        | 9                   |
| 1%                                      | 1%        | 1%                  |
| e                                       |           |                     |
| Other                                   | 63        | 58                  |
| 5%                                      | 5%        | 3%                  |
| Don't know                              | 22        | 19                  |
| 2%                                      | 2%        | 2%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg6 (Qg5). Showcard Over The Last 12 Months, Have You Used A Price Comparison Website (Such As U Switch Or Bill Monitor) To Compare The Cost Of Providers Of Any Of The Following Communication Services? (Multi Code)

Base : All respondents

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     | a           | b                  | c              | d        |
| Unweighted total                                            | 2879        | 1366               | 1513           | 359      |
| Effective Weighted Sample                                   | 2323        | 1097               | 1227           | 298      |
| Total                                                       | 2315        | 1110               | 1205           | 311      |
| Broadband                                                   | 137         | 73                 | 64             | 8        |
| 6%                                                          | 7%          | 5%                 | 3%             | 8%       |
| cf                                                          | cf          | g                  | gi             | n        |
| Mobile phone                                                | 111         | 53                 | 58             | 7        |
| 5%                                                          | 5%          | 5%                 | 2%             | 7%       |
| cf                                                          | cf          | gi                 |                |          |
| Landline phone                                              | 99          | 41                 | 58             | 4        |
| 4%                                                          | 4%          | 5%                 | 1%             | 5%       |
| c                                                           | c           | c                  | g              | n        |
| TV service with additional channels                         |             |                    |                |          |
| you pay to receive                                          | 70          | 35                 | 36             | 3        |
| 3%                                                          | 3%          | 3%                 | 1%             | 5%       |
| cf                                                          | c           | g                  |                |          |
| Any combination of these services in a                      |             |                    |                |          |
| package or bundle                                           | 76          | 38                 | 38             | 6        |
| 3%                                                          | 3%          | 3%                 | 2%             | 3%       |
| cf                                                          | g           | g                  | g              | oqr      |
| No, none of these                                           |             |                    |                |          |
| 2009                                                        | 958         | 1051               | 272            | 376      |
| 87%                                                         | 86%         | 87%                | 88%            | 85%      |
| de                                                          | hj          | hj                 | l              | kl       |
| Don't know                                                  | 33          | 20                 | 13             | 19       |
| 1%                                                          | 2%          | 1%                 | 6%             | 1%       |
| def                                                         | m           | m                  | m              |          |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg6 (Qg5). Showcard Over The Last 12 Months, Have You Used A Price Comparison Website (Such As U Switch Or Bill Monitor) To Compare The Cost Of Providers Of Any Of The Following Communication Services? (Multi Code)

Base : All respondents

| URBANITY                                               | WORKING   | DEPRIVATION LEVEL   |
|--------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                |           |                     |
| Total                                                  | URBAN     | RURAL               |
| Significance Level: 95%                                | a         | b                   |
| Unweighted total                                       | 2879      | 2394                |
| Effective Weighted Sample                              | 2323      | 1949                |
| Total                                                  | 2315      | 2002                |
| Broadband                                              | 137       | 116                 |
| 6%                                                     | 6%        | 7%                  |
| d                                                      |           |                     |
| Mobile phone                                           | 111       | 93                  |
| 5%                                                     | 5%        | 6%                  |
| d                                                      |           |                     |
| Landline phone                                         | 99        | 84                  |
| 4%                                                     | 4%        | 5%                  |
| d                                                      |           |                     |
| TV service with additional channels you pay to receive | 70        | 59                  |
| 3%                                                     | 3%        | 4%                  |
| d                                                      |           |                     |
| Any combination of these services in a package or      |           |                     |
| bundle                                                 | 76        | 64                  |
| 3%                                                     | 3%        | 4%                  |
| d                                                      |           |                     |
| No, none of these                                      | 2009      | 1743                |
| 87%                                                    | 87%       | 85%                 |
| c                                                      |           |                     |
| Don't know                                             | 33        | 30                  |
| 1%                                                     | 1%        | 1%                  |
| c                                                      |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp1. Showcard During An Average Week, On How Many Days Do You Listen To The Radio (Including Listening At Home, In The Car, At Work, Via Mobile Phone, Personal Stereo)? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
7 days a week
(7.0)
1114
529
585
103
208
402
402
152
104
126
240
334
335
198
246
946
86
49
34
48%
48%
49%
33%
47%
50%
53%
38%
44%
49%
61%
57%
49%
47%
40%
49%
42%
43%
53%
c
c
cd
g
ghi
lmn
n
n
pq
6 days a week
(6.0)
68
36
31
6
9
32
21
11
6
9
18
23
15
14
16
56
6
4
3
3%
3%
3%
2%
2%
4%
3%
3%
3%
3%
4%
4%
2%
3%
3%
3%
3%
3%
4%
5 days a week
(5.0)
158
90
68
21
31
70
36
17
13
24
28
41
60
30
28
129
15
8
6
7%
8%
6%
7%
7%
9%
5%
4%
6%
9%
7%
7%
9%
7%
4%
7%
7%
7%
10%
b
f
g
n
3 or 4 days a week
(3.5)
199
88
111
35
37
72
55
41
18
19
36
44
65
36
55
167
21
7
5
9%
8%
9%
11%
8%
9%
7%
10%
8%
7%
9%
8%
9%
8%
9%
9%
10%
6%
8%
f
1 or 2 days a week
(1.5)
185
93
92
32
31
57
64
36
21
25
25
37
49
37
63
150
19
13
4
8%
8%
8%
10%
7%
7%
8%
9%
9%
10%
6%
6%
7%
9%
10%
8%
10%
11%
6%
k
r
Less often
(0.5)
97
55
42
12
22
28
35
20
15
7
9
21
27
20
29
79
9
6
3
4%
5%
3%
4%
5%
4%
5%
5%
6%
3%
2%
4%
4%
5%
5%
4%
5%
5%
5%
j
Never/ do not listen to the radio
(0.0)
488
216
272
99
106
138
145
124
59
46
41
82
135
88
183
405
46
28
9
21%
19%
23%
32%
24%
17%
19%
31%
25%
18%
10%
14%
20%
21%
29%
21%
23%
24%
14%
def
e
ij
j
j
k
k
klm
r
r
r
Don't know
5
2
3
2
-
2
2
3
-
-
-
-
1
1
3
5
-
-
-
*%
*%
*%
*%
-%
*%
*%
1%
-%
-%
-%
-%
*%
*%
*%
*%
-%
-%
-%
Mean number of days during an average week
4.3
4.4
4.3
3.4
4.2
4.6
4.5
3.5
4.0
4.5
5.3
5.0
4.4
4.3
3.6
4.4
4.0
4.0
4.8
c
cd
c
gh
ghi
lmn
n
n
opq
Standard deviation
2.97
2.94
3.00
3.01
3.04
2.84
2.97
3.09
3.08
2.88
2.54
2.75
2.91
2.97
3.09
2.97
2.99
3.06
2.78
Standard error
.06
.08
.08
.16
.14
.09
.09
.13
.17
.16
.13
.11
.10
.12
.11
.07
.18
.19
.17
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp1. Showcard During An Average Week, On How Many Days Do You Listen To The Radio (Including Listening At Home, In The Car, At Work, Via Mobile Phone, Personal Stereo)? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
7 days a week
(7.0)
1114
953
162
679
434
775
339
48%
48%
52%
52%
43%
54%
39%
d
f
6 days a week
(6.0)
68
58
10
45
23
47
20
3%
3%
3%
3%
2%
3%
2%
5 days a week
(5.0)
158
130
28
114
45
105
53
7%
6%
9%
9%
4%
7%
6%
d
3 or 4 days a week
(3.5)
199
168
31
107
91
126
73
9%
8%
10%
8%
9%
9%
8%
1 or 2 days a week
(1.5)
185
160
25
96
90
100
85
8%
8%
8%
7%
9%
7%
10%
e
Less often
(0.5)
97
90
7
47
51
43
54
4%
4%
2%
4%
5%
3%
6%
b
e
Never/ do not listen to the radio
(0.0)
488
439
49
208
277
246
242
21%
22%
16%
16%
27%
17%
28%
b
c
e
Don't know
5
5
-
2
2
5
-
*%
*%
-%
*%
*%
*%
-%
Mean number of days during an average week
4.3
4.3
4.7
4.7
3.8
4.7
3.7
a
d
f
Standard deviation
2.97
3.00
2.77
2.81
3.09
2.83
3.07
Standard error
.06
.06
.13
.08
.08
.07
.09
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2A (Qp11A). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Am Stereo - Either At Home Or On Portable Radio. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
232
120
111
15
28
80
109
46
25
26
36
52
64
54
61
196
16
14
5
13%
13%
12%
7%
8%
12%
18%
17%
14%
12%
10%
10%
12%
16%
14%
13%
10%
16%
10%
c
cde
j
kl
At least weekly
128
70
59
12
25
46
46
19
17
12
14
34
36
21
38
109
11
6
3
7%
8%
6%
6%
7%
7%
8%
7%
10%
6%
4%
7%
6%
6%
9%
7%
7%
7%
5%
j
At least monthly
50
28
22
10
5
18
17
8
6
9
9
17
17
5
12
47
1
1
2
3%
3%
2%
5%
1%
3%
3%
3%
3%
4%
3%
3%
3%
1%
3%
3%
1%
1%
3%
d
p
Have tried it once
83
48
35
6
13
25
40
13
5
7
19
26
25
15
17
71
3
8
2
5%
5%
4%
3%
4%
4%
6%
5%
3%
3%
5%
5%
5%
4%
4%
5%
2%
9%
4%
ce
opr
Never
991
461
530
126
205
356
304
131
97
115
215
291
298
178
224
814
90
49
37
54%
52%
57%
60%
61%
54%
50%
47%
54%
55%
60%
58%
54%
53%
51%
53%
58%
57%
68%
a
f
f
g
n
opq
Do not have access to device
338
165
172
42
63
136
97
61
28
40
62
79
111
63
84
290
34
9
5
19%
19%
19%
20%
19%
21%
16%
22%
16%
19%
18%
16%
20%
19%
19%
19%
22%
10%
10%
f
qr
qr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2A (Qp11A). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Am Stereo - Either At Home Or On Portable Radio. (Single Code)

Base : Those who listen to radio

| URBANITY                     | WORKING   | DEPRIVATION LEVEL   |
|------------------------------|-----------|---------------------|
| MEDIUM/                      |           |                     |
| Total                        | URBAN     | RURAL               |
| Significance Level: 95%      | a         | b                   |
| Unweighted total             | 2242      | 1843                |
| Effective Weighted Sample    | 1805      | 1492                |
| Total                        | 1822      | 1558                |
| Every day                    | 232       | 203                 |
| 13%                          | 13%       | 11%                 |
| At least weekly              | 128       | 99                  |
| 7%                           | 6%        | 11%                 |
| a                            |           |                     |
| At least monthly             |           |                     |
| 50                           | 45        | 5                   |
| 3%                           | 3%        | 2%                  |
| Have tried it once           | 83        | 78                  |
| 5%                           | 5%        | 2%                  |
| b                            | e         |                     |
| Never                        | 991       | 832                 |
| 54%                          | 53%       | 60%                 |
| a                            | d         | f                   |
| Do not have access to device |           |                     |
| 338                          | 301       | 37                  |
| 19%                          | 19%       | 14%                 |
| b                            | e         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2B (Qp11B). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Fm Stereo - Either At Home Or On Portable Radio. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
565
242
323
57
91
177
240
102
62
54
101
138
163
105
158
492
32
23
19
31%
27%
35%
27%
27%
27%
39%
37%
35%
26%
28%
28%
30%
31%
36%
32%
20%
27%
35%
a
cde
ij
i
kl
p
p
At least weekly
295
147
148
34
43
107
111
48
35
36
48
76
80
56
83
257
23
8
8
16%
17%
16%
16%
13%
16%
18%
18%
19%
17%
13%
15%
15%
17%
19%
17%
15%
9%
15%
d
q
At least monthly
89
51
37
10
19
38
21
12
9
10
16
28
25
14
22
76
5
6
2
5%
6%
4%
5%
6%
6%
3%
4%
5%
5%
4%
6%
5%
4%
5%
5%
3%
6%
3%
f
Have tried it once
62
34
28
2
17
24
19
9
5
4
17
22
19
11
10
51
3
7
1
3%
4%
3%
1%
5%
4%
3%
3%
3%
2%
5%
4%
4%
3%
2%
3%
2%
8%
2%
c
c
opr
Never
567
298
269
74
118
210
165
71
49
70
127
178
166
107
115
451
63
33
19
31%
33%
29%
35%
35%
32%
27%
26%
27%
34%
36%
36%
30%
32%
26%
30%
41%
38%
36%
b
f
f
g
g
n
o
o
Do not have access to device
244
119
125
32
50
106
56
35
18
35
47
57
96
42
48
200
29
10
5
13%
13%
13%
15%
15%
16%
9%
12%
10%
17%
13%
11%
17%
12%
11%
13%
19%
11%
9%
f
f
f
kmn
or
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2B (Qp11B). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Fm Stereo - Either At Home Or On Portable Radio. (Single Code)

Base : Those who listen to radio

| URBANITY                     | WORKING   | DEPRIVATION LEVEL   |
|------------------------------|-----------|---------------------|
| MEDIUM/                      |           |                     |
| Total                        | URBAN     | RURAL               |
| Significance Level: 95%      | a         | b                   |
| Unweighted total             | 2242      | 1843                |
| Effective Weighted Sample    | 1805      | 1492                |
| Total                        | 1822      | 1558                |
| Every day                    | 565       | 473                 |
| 31%                          | 30%       | 35%                 |
| c                            |           |                     |
| At least weekly              | 295       | 247                 |
| 16%                          | 16%       | 18%                 |
| e                            |           |                     |
| At least monthly             | 89        | 80                  |
| 5%                           | 5%        | 3%                  |
| e                            |           |                     |
| Have tried it once           | 62        | 56                  |
| 3%                           | 4%        | 2%                  |
| Never                        | 567       | 479                 |
| 31%                          | 31%       | 33%                 |
| d                            | f         |                     |
| Do not have access to device | 244       | 223                 |
| 13%                          | 14%       | 8%                  |
| b                            |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2C (Qp11C). Showcard How Often, If At All, Do You Access The Radio Via - Mobile Phone. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
93
49
44
22
30
35
5
14
4
18
20
23
32
19
18
80
7
1
4
5%
5%
5%
11%
9%
5%
1%
5%
2%
9%
5%
5%
6%
6%
4%
5%
5%
2%
7%
ef
ef
f
h
q
q
At least weekly
126
80
46
40
36
40
10
23
5
18
20
26
44
17
40
105
10
7
4
7%
9%
5%
19%
11%
6%
2%
8%
3%
9%
6%
5%
8%
5%
9%
7%
6%
8%
7%
b
def
ef
f
h
h
km
At least monthly
86
37
49
14
26
41
5
11
6
9
24
34
24
15
12
78
3
2
3
5%
4%
5%
7%
8%
6%
1%
4%
3%
4%
7%
7%
4%
5%
3%
5%
2%
3%
6%
f
f
f
n
p
p
Have tried it once
87
43
44
14
23
34
16
7
12
10
23
25
31
14
17
77
7
1
2
5%
5%
5%
7%
7%
5%
3%
3%
7%
5%
6%
5%
6%
4%
4%
5%
4%
1%
4%
f
f
f
g
g
q
Never
1203
574
629
111
206
445
442
173
126
134
247
344
358
232
269
994
106
64
39
66%
64%
68%
53%
61%
67%
72%
62%
71%
64%
69%
69%
65%
69%
62%
65%
68%
74%
71%
c
cd
g
n
n
o
Do not have access to device
227
109
118
9
18
66
134
49
25
20
23
48
61
37
79
191
23
10
2
12%
12%
13%
4%
5%
10%
22%
18%
14%
10%
6%
10%
11%
11%
18%
13%
15%
12%
3%
cd
cde
ij
j
klm
r
r
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2C (Qp11C). Showcard How Often, If At All, Do You Access The Radio Via - Mobile Phone. (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2242
1843
399
1126
1113
1433
809
Effective Weighted Sample
1805
1492
328
950
903
1159
647
Total
1822
1558
264
1087
733
1197
625
Every day
93
82
11
63
29
51
41
5%
5%
4%
6%
4%
4%
7%
e
At least weekly
126
115
11
84
42
75
51
7%
7%
4%
8%
6%
6%
8%
b
At least monthly
86
77
9
69
17
58
28
5%
5%
3%
6%
2%
5%
5%
d
Have tried it once
87
76
12
68
19
49
39
5%
5%
4%
6%
3%
4%
6%
d
e
Never
1203
1007
197
713
489
840
364
66%
65%
75%
66%
67%
70%
58%
a
f
Do not have access to device
227
202
25
89
137
125
102
12%
13%
9%
8%
19%
10%
16%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2D (Qp11D). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through Tv. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
105
41
63
14
24
31
37
20
11
9
16
30
36
11
27
78
15
8
4
6%
5%
7%
6%
7%
5%
6%
7%
6%
4%
5%
6%
6%
3%
6%
5%
10%
9%
7%
m
o
o
At least weekly
201
97
104
27
43
81
51
33
16
27
38
51
64
34
52
171
16
8
7
11%
11%
11%
13%
13%
12%
8%
12%
9%
13%
11%
10%
12%
10%
12%
11%
10%
9%
12%
f
f
At least monthly
152
72
80
20
30
60
43
17
13
26
42
48
55
23
27
135
8
5
4
8%
8%
9%
10%
9%
9%
7%
6%
7%
12%
12%
10%
10%
7%
6%
9%
5%
6%
8%
g
g
n
Have tried it once
148
74
74
16
38
57
37
15
12
18
37
50
46
27
24
124
11
9
5
8%
8%
8%
8%
11%
9%
6%
6%
7%
8%
10%
10%
8%
8%
5%
8%
7%
10%
9%
f
g
n
Never
1074
538
536
124
179
381
389
158
115
114
200
289
308
218
258
895
95
49
34
59%
60%
58%
59%
53%
58%
64%
57%
65%
55%
56%
58%
56%
65%
59%
59%
61%
57%
62%
de
ij
kl
Do not have access to device
142
70
73
9
25
52
57
32
10
16
23
31
41
21
48
123
11
7
1
8%
8%
8%
4%
7%
8%
9%
12%
6%
8%
6%
6%
7%
6%
11%
8%
7%
8%
2%
c
hj
klm
r
r
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2D (Qp11D). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through Tv. (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2242
1843
399
1126
1113
1433
809
Effective Weighted Sample
1805
1492
328
950
903
1159
647
Total
1822
1558
264
1087
733
1197
625
Every day
105
90
14
42
63
62
42
6%
6%
5%
4%
9%
5%
7%
c
At least weekly
201
166
35
137
64
127
75
11%
11%
13%
13%
9%
11%
12%
d
At least monthly
152
134
19
107
45
101
51
8%
9%
7%
10%
6%
8%
8%
d
Have tried it once
148
130
18
105
43
100
47
8%
8%
7%
10%
6%
8%
8%
d
Never
1074
914
159
628
444
727
346
59%
59%
60%
58%
61%
61%
55%
f
Do not have access to device
142
125
18
67
75
79
63
8%
8%
7%
6%
10%
7%
10%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2E (Qp11E). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through The Internet. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
62
36
25
8
16
28
10
3
3
8
15
22
21
6
12
50
7
4
1
3%
4%
3%
4%
5%
4%
2%
1%
2%
4%
4%
4%
4%
2%
3%
3%
4%
5%
1%
f
f
g
g
m
At least weekly
132
77
55
33
23
53
22
14
6
15
30
43
49
17
23
117
5
6
4
7%
9%
6%
16%
7%
8%
4%
5%
3%
7%
8%
9%
9%
5%
5%
8%
3%
7%
7%
b
def
f
f
h
mn
p
At least monthly
110
57
54
18
24
45
23
8
4
14
31
44
41
9
16
99
4
5
3
6%
6%
6%
9%
7%
7%
4%
3%
2%
7%
9%
9%
8%
3%
4%
6%
3%
5%
5%
f
f
f
gh
gh
mn
mn
p
Have tried it once
100
55
45
14
33
32
21
13
9
11
27
37
28
23
13
84
10
5
3
6%
6%
5%
7%
10%
5%
3%
5%
5%
5%
8%
7%
5%
7%
3%
5%
6%
5%
5%
f
ef
n
n
Never
1172
560
612
120
207
440
405
161
132
139
234
319
349
236
267
978
98
54
41
64%
63%
66%
57%
61%
67%
66%
58%
74%
66%
66%
64%
63%
70%
61%
64%
63%
63%
75%
c
c
g
g
g
kln
opq
Do not have access to device
246
108
139
17
35
63
132
79
24
23
19
35
62
45
104
199
32
12
3
14%
12%
15%
8%
10%
9%
21%
28%
13%
11%
5%
7%
11%
13%
24%
13%
21%
14%
6%
cde
hij
j
j
k
k
klm
r
or
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2E (Qp11E). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through The Internet. (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2242
1843
399
1126
1113
1433
809
Effective Weighted Sample
1805
1492
328
950
903
1159
647
Total
1822
1558
264
1087
733
1197
625
Every day
62
58
3
44
18
43
18
3%
4%
1%
4%
2%
4%
3%
b
At least weekly
132
113
19
87
45
92
40
7%
7%
7%
8%
6%
8%
6%
At least monthly
110
93
18
86
25
70
40
6%
6%
7%
8%
3%
6%
6%
d
Have tried it once
100
88
13
71
29
66
35
6%
6%
5%
7%
4%
5%
6%
d
Never
1172
995
176
710
460
799
373
64%
64%
67%
65%
63%
67%
60%
f
Do not have access to device
246
212
34
90
156
128
119
14%
14%
13%
8%
21%
11%
19%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2F (Qp11F). Showcard How Often, If At All, Do You Access The Radio Via - Dab Radio Set. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
371
178
193
26
48
153
143
26
31
48
110
151
112
61
48
318
29
18
6
20%
20%
21%
13%
14%
23%
23%
9%
18%
23%
31%
30%
20%
18%
11%
21%
18%
21%
11%
cd
cd
g
g
ghi
lmn
n
n
r
r
r
At least weekly
174
87
87
22
23
78
50
14
10
20
42
51
59
35
28
156
8
7
2
10%
10%
9%
11%
7%
12%
8%
5%
6%
9%
12%
10%
11%
11%
6%
10%
5%
8%
4%
df
g
gh
n
n
n
pr
At least monthly
40
22
18
6
7
18
10
5
5
10
7
18
14
5
4
36
-
3
1
2%
2%
2%
3%
2%
3%
2%
2%
3%
5%
2%
4%
2%
1%
1%
2%
-%
4%
2%
n
p
p
p
Have tried it once
28
14
14
3
15
5
5
7
4
4
4
8
8
3
9
24
1
3
*
2%
2%
1%
2%
4%
1%
1%
3%
3%
2%
1%
2%
1%
1%
2%
2%
1%
4%
1%
ef
opr
Never
640
313
327
86
130
219
205
101
72
72
121
163
187
130
160
526
62
27
25
35%
35%
35%
41%
39%
33%
33%
36%
41%
35%
34%
33%
34%
39%
37%
34%
40%
32%
46%
ef
oq
Do not have access to device
569
278
291
66
115
188
200
124
55
56
71
109
171
101
186
467
55
27
20
31%
31%
31%
32%
34%
28%
33%
45%
31%
27%
20%
22%
31%
30%
43%
31%
35%
31%
37%
hij
j
k
k
klm
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2F (Qp11F). Showcard How Often, If At All, Do You Access The Radio Via - Dab Radio Set. (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2242
1843
399
1126
1113
1433
809
Effective Weighted Sample
1805
1492
328
950
903
1159
647
Total
1822
1558
264
1087
733
1197
625
Every day
371
332
39
229
142
277
93
20%
21%
15%
21%
19%
23%
15%
b
f
At least weekly
174
147
27
118
56
107
66
10%
9%
10%
11%
8%
9%
11%
d
At least monthly
40
36
4
23
17
22
18
2%
2%
2%
2%
2%
2%
3%
Have tried it once
28
26
2
16
12
17
11
2%
2%
1%
1%
2%
1%
2%
Never
640
529
112
384
255
449
192
35%
34%
42%
35%
35%
37%
31%
a
f
Do not have access to device
569
489
79
317
251
324
244
31%
31%
30%
29%
34%
27%
39%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2G (Qp11G) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Fm). (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
681
352
328
61
151
289
180
52
58
91
193
222
226
131
100
581
47
25
28
37%
40%
35%
29%
45%
44%
29%
19%
32%
43%
54%
45%
41%
39%
23%
38%
30%
29%
51%
cf
cf
g
gh
ghi
n
n
n
pq
opq
At least weekly
425
192
233
58
69
153
145
42
39
61
84
116
136
86
88
343
37
30
16
23%
22%
25%
28%
20%
23%
24%
15%
22%
29%
24%
23%
25%
26%
20%
22%
24%
34%
29%
g
g
g
op
o
At least monthly
76
36
41
19
9
24
24
9
6
10
12
27
26
13
10
69
5
1
1
4%
4%
4%
9%
3%
4%
4%
3%
4%
5%
3%
5%
5%
4%
2%
5%
3%
1%
2%
def
n
n
q
Have tried it once
30
17
13
1
5
13
10
8
8
2
5
8
6
5
10
24
1
4
*
2%
2%
1%
1%
1%
2%
2%
3%
4%
1%
1%
2%
1%
2%
2%
2%
*%
5%
*%
ij
opr
Never
327
162
165
38
46
93
150
68
44
25
34
75
83
56
112
270
34
16
7
18%
18%
18%
18%
14%
14%
25%
25%
25%
12%
10%
15%
15%
17%
26%
18%
22%
18%
13%
de
ij
ij
klm
r
Do not have access to device
283
133
150
33
58
89
103
98
23
20
27
52
72
43
116
238
32
11
2
16%
15%
16%
16%
17%
13%
17%
35%
13%
10%
8%
10%
13%
13%
27%
16%
20%
13%
4%
hij
klm
r
qr
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2G (Qp11G) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Fm). (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2242
1843
399
1126
1113
1433
809
Effective Weighted Sample
1805
1492
328
950
903
1159
647
Total
1822
1558
264
1087
733
1197
625
Every day
681
566
115
497
183
516
165
37%
36%
44%
46%
25%
43%
26%
a
d
f
At least weekly
425
355
70
262
163
291
134
23%
23%
27%
24%
22%
24%
21%
At least monthly
76
73
3
38
38
40
37
4%
5%
1%
4%
5%
3%
6%
b
e
Have tried it once
30
26
4
16
14
13
16
2%
2%
1%
1%
2%
1%
3%
e
Never
327
281
46
156
169
199
128
18%
18%
17%
14%
23%
17%
21%
c
e
Do not have access to device
283
258
26
117
166
138
145
16%
17%
10%
11%
23%
12%
23%
b
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2H (Qp11H) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Am). (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
211
130
81
20
43
81
67
12
17
26
55
66
77
42
25
175
22
8
6
12%
15%
9%
9%
13%
12%
11%
4%
10%
12%
15%
13%
14%
13%
6%
11%
14%
9%
12%
b
g
g
g
n
n
n
At least weekly
126
66
59
22
16
40
48
10
12
13
27
39
42
22
24
107
6
8
5
7%
7%
6%
10%
5%
6%
8%
4%
7%
6%
8%
8%
8%
6%
5%
7%
4%
9%
9%
de
g
p
At least monthly
58
36
22
13
8
26
11
4
3
12
13
19
25
6
9
53
2
1
2
3%
4%
2%
6%
2%
4%
2%
1%
2%
6%
4%
4%
4%
2%
2%
4%
2%
1%
3%
b
df
f
gh
mn
Have tried it once
61
34
27
2
12
27
21
10
9
5
10
13
17
12
19
51
1
8
2
3%
4%
3%
1%
3%
4%
3%
3%
5%
2%
3%
3%
3%
4%
4%
3%
*%
9%
3%
c
p
opr
Never
968
439
530
107
184
350
327
134
101
118
192
281
278
189
220
804
80
47
38
53%
49%
57%
51%
54%
53%
53%
49%
57%
56%
54%
56%
51%
56%
51%
53%
51%
54%
70%
a
opq
Do not have access to device
398
187
211
47
76
137
138
107
36
36
59
82
111
65
140
336
44
16
2
22%
21%
23%
22%
22%
21%
23%
39%
20%
17%
16%
16%
20%
19%
32%
22%
28%
18%
4%
hij
klm
r
oqr
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2H (Qp11H) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Am). (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2242
1843
399
1126
1113
1433
809
Effective Weighted Sample
1805
1492
328
950
903
1159
647
Total
1822
1558
264
1087
733
1197
625
Every day
211
175
36
158
53
150
61
12%
11%
14%
15%
7%
13%
10%
d
At least weekly
126
99
27
77
48
91
35
7%
6%
10%
7%
7%
8%
6%
a
At least monthly
58
53
5
40
19
32
26
3%
3%
2%
4%
3%
3%
4%
Have tried it once
61
58
3
38
23
30
31
3%
4%
1%
3%
3%
2%
5%
b
e
Never
968
819
149
585
382
679
289
53%
53%
57%
54%
52%
57%
46%
f
Do not have access to device
398
355
43
189
208
216
182
22%
23%
16%
17%
28%
18%
29%
b
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2I (Qp11I) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Dab). (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2242
1083
1159
247
364
730
900
407
251
262
367
540
642
456
601
1616
202
196
228
Effective Weighted Sample
1805
873
932
202
300
620
701
321
197
216
309
449
514
369
487
1406
194
162
215
Total
1822
892
930
210
338
661
613
277
178
209
356
499
550
335
436
1526
155
86
55
Every day
132
75
57
9
27
59
38
10
9
15
36
55
42
20
15
112
9
8
4
7%
8%
6%
4%
8%
9%
6%
4%
5%
7%
10%
11%
8%
6%
3%
7%
5%
10%
7%
c
gh
mn
n
At least weekly
78
45
32
14
11
29
24
4
7
3
19
33
23
12
10
69
5
2
1
4%
5%
3%
7%
3%
4%
4%
2%
4%
1%
5%
7%
4%
4%
2%
5%
3%
2%
2%
gi
n
At least monthly
14
9
5
3
2
7
2
1
1
-
4
5
7
*
2
13
1
*
1
1%
1%
1%
1%
1%
1%
*%
*%
1%
-%
1%
1%
1%
*%
1%
1%
1%
*%
1%
Have tried it once
7
4
3
*
4
2
1
2
2
*
-
*
*
2
4
5
-
1
*
*%
*%
*%
*%
1%
*%
*%
1%
1%
*%
-%
*%
*%
1%
1%
*%
-%
1%
1%
f
l
Never
809
378
431
88
145
289
287
121
94
92
162
222
242
159
186
668
71
41
29
44%
42%
46%
42%
43%
44%
47%
44%
53%
44%
45%
44%
44%
47%
43%
44%
46%
47%
53%
g
o
Do not have access to device
781
381
401
95
150
276
260
139
65
99
136
184
237
141
218
658
70
34
20
43%
43%
43%
45%
44%
42%
42%
50%
37%
48%
38%
37%
43%
42%
50%
43%
45%
39%
36%
hj
hj
klm
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2I (Qp11I) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Dab). (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2242
1843
399
1126
1113
1433
809
Effective Weighted Sample
1805
1492
328
950
903
1159
647
Total
1822
1558
264
1087
733
1197
625
Every day
132
118
14
91
42
80
52
7%
8%
5%
8%
6%
7%
8%
d
At least weekly
78
63
14
48
29
55
22
4%
4%
5%
4%
4%
5%
4%
At least monthly
14
12
2
9
5
6
9
1%
1%
1%
1%
1%
*%
1%
e
Have tried it once
7
7
-
5
2
4
3
*%
*%
-%
*%
*%
*%
*%
Never
809
670
139
489
318
576
234
44%
43%
53%
45%
43%
48%
37%
a
f
Do not have access to device
781
687
94
445
336
476
305
43%
44%
36%
41%
46%
40%
49%
b
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp3 (Qp16). Showcard In Which Of These Ways Do You Listen To Radio On Your Mobile Phone? (Multi Code)

Base : Those who listen to radio via a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
d
e
~f
~g
~h
~i
~j
k
l
~m
n
o
~p
~q
~r
Unweighted total
421
220
201
99
115
160
47
65
34
63
84
101
140
74
106
309
35
23
54
Effective Weighted Sample
343
180
163
81
93
134
37
51
26
50
69
86
112
62
85
278
34
19
52
Total
392
209
183
90
114
150
37
55
27
55
87
108
132
66
87
340
26
12
14
Live via a built in FM radio app
185
105
80
**
60
62
**
**
**
**
**
45
68
**
45
157
**
**
**
47%
50%
44%
**
52%
41%
**
**
**
**
**
42%
52%
**
52%
46%
**
**
**
Live via a station website
127
68
59
**
35
56
**
**
**
**
**
44
32
**
28
109
**
**
**
32%
33%
32%
**
30%
37%
**
**
**
**
**
41%
24%
**
33%
32%
**
**
**
l
Via a downloaded app such as RadioPlayer, BBC Radio iPlayer, Tunein or apps downloaded for specific radio stations
83
42
41
**
23
39
**
**
**
**
**
24
28
**
17
75
**
**
**
21%
20%
22%
**
20%
26%
**
**
**
**
**
22%
21%
**
19%
22%
**
**
**
Via podcasts
25
21
4
**
7
11
**
**
**
**
**
8
10
**
3
22
**
**
**
6%
10%
2%
**
6%
7%
**
**
**
**
**
8%
8%
**
3%
6%
**
**
**
b
Other ways
2
-
2
**
2
-
**
**
**
**
**
1
-
**
-
1
**
**
**
*%
-%
1%
**
1%
-%
**
**
**
**
**
1%
-%
**
-%
*%
**
**
**
Don't know
41
17
25
**
10
13
**
**
**
**
**
10
17
**
10
36
**
**
**
11%
8%
14%
**
9%
8%
**
**
**
**
**
9%
13%
**
11%
11%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp3 (Qp16). Showcard In Which Of These Ways Do You Listen To Radio On Your Mobile Phone? (Multi Code)

Base : Those who listen to radio via a mobile phone
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
421
365
56
280
141
235
186
Effective Weighted Sample
343
298
48
234
114
192
153
Total
392
350
42
285
107
233
159
Live via a built in FM radio app
185
167
**
129
56
97
88
47%
48%
**
45%
52%
42%
55%
e
Live via a station website
127
108
**
89
37
80
46
32%
31%
**
31%
35%
35%
29%
Via a downloaded app such as RadioPlayer, BBC Radio iPlayer, Tunein or apps downloaded for specific radio stations
83
79
**
65
17
46
37
21%
23%
**
23%
16%
20%
23%
Via podcasts
25
21
**
21
4
18
7
6%
6%
**
8%
3%
8%
5%
Other ways
2
2
**
2
-
2
-
*%
*%
**
1%
-%
1%
-%
Don't know
41
36
**
32
9
30
12
11%
10%
**
11%
8%
13%
7%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp4 (Qp2). Before Today, Had You Heard Of Digital Radios, Sometimes Called D-A-B Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Yes
2021
1006
1015
276
395
733
617
299
202
231
382
538
619
369
493
1696
174
100
51
87%
91%
84%
89%
89%
91%
81%
74%
85%
90%
96%
93%
90%
87%
79%
88%
86%
88%
80%
b
f
f
f
g
g
ghi
mn
n
n
r
r
r
No
241
91
149
31
41
52
117
84
32
22
8
34
52
47
106
195
21
12
13
10%
8%
12%
10%
9%
6%
15%
21%
13%
9%
2%
6%
8%
11%
17%
10%
10%
11%
20%
a
e
cde
hij
j
j
kl
klm
opq
Unsure
53
12
41
4
9
16
25
21
3
3
7
9
14
7
22
45
7
2
*
2%
1%
3%
1%
2%
2%
3%
5%
1%
1%
2%
2%
2%
2%
4%
2%
3%
2%
*%
a
hij
k
r
r

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp4 (Qp2). Before Today, Had You Heard Of Digital Radios, Sometimes Called D-A-B Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2879      | 2394                |
| Effective Weighted Sample | 2323      | 1949                |
| Total                     | 2315      | 2002                |
| Yes                       | 2021      | 1734                |
| 87%                       | 87%       | 92%                 |
| a                         | d         | f                   |
| No                        | 241       | 218                 |
| 10%                       | 11%       | 7%                  |
| b                         | c         | e                   |
| Unsure                    | 53        | 50                  |
| 2%                        | 2%        | 1%                  |
| e                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp5 (Qb1). Do You, Or Does Anyone In Your Household, Have Digital Radio Channels In Your Home At The Moment - Whether Through A Specialist Dab Radio Receiver, Through A Digital Television Or Over The Internet? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Yes
1522
750
772
220
290
561
451
210
133
178
329
456
468
265
331
1289
119
70
43
66%
68%
64%
71%
65%
70%
59%
52%
56%
70%
83%
79%
68%
63%
53%
67%
59%
62%
67%
f
f
f
gh
ghi
lmn
n
n
p
No
752
345
407
81
150
228
292
183
103
74
65
119
205
151
275
614
73
43
21
32%
31%
34%
26%
34%
29%
38%
45%
43%
29%
16%
21%
30%
36%
44%
32%
36%
38%
33%
c
ce
ij
ij
j
k
kl
klm
Don't know
42
15
27
10
4
12
16
11
1
4
3
5
13
7
16
32
10
1
*
2%
1%
2%
3%
1%
1%
2%
3%
*%
1%
1%
1%
2%
2%
3%
2%
5%
1%
*%
d
hj
k
oqr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp5 (Qb1). Do You, Or Does Anyone In Your Household, Have Digital Radio Channels In Your Home At The Moment - Whether Through A Specialist Dab Radio Receiver, Through A Digital Television Or Over The Internet? (Single Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2879      | 2394                |
| Effective Weighted Sample | 2323      | 1949                |
| Total                     | 2315      | 2002                |
| Yes                       | 1522      | 1311                |
| 66%                       | 65%       | 67%                 |
| d                         | f         |                     |
| No                        | 752       | 652                 |
| 32%                       | 33%       | 32%                 |
| c                         | e         |                     |
| Don't know                | 42        | 39                  |
| 2%                        | 2%        | 1%                  |
| c                         | e         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp6 (Qp4). Showcard I'M Now Going To Ask About Any Radio Sets That You Have At Home. In Which Of These Rooms At Home Do You Have Any Radios? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Kitchen/ Kitchen diner
854
385
470
88
125
323
319
128
79
101
172
264
258
145
187
733
57
38
27
37%
35%
39%
28%
28%
40%
42%
32%
33%
39%
43%
45%
38%
34%
30%
38%
28%
33%
42%
a
cd
cd
g
gh
lmn
n
p
pq
Living room/ Lounge
793
400
393
77
131
257
328
122
85
101
137
199
246
145
202
652
78
45
17
34%
36%
33%
25%
29%
32%
43%
30%
36%
39%
34%
34%
36%
34%
33%
34%
39%
40%
27%
c
cde
g
r
r
r
Adult's bedroom
606
281
325
72
74
208
252
78
59
69
144
195
189
98
124
529
30
29
19
26%
25%
27%
23%
17%
26%
33%
19%
25%
27%
36%
34%
28%
23%
20%
27%
15%
25%
29%
d
d
cde
g
ghi
lmn
n
p
p
p
Child's bedroom
116
51
65
13
22
67
13
10
6
13
39
36
40
19
21
98
7
6
5
5%
5%
5%
4%
5%
8%
2%
3%
2%
5%
10%
6%
6%
4%
3%
5%
4%
5%
8%
f
f
cdf
ghi
n
n
p
Dining room
115
48
67
13
24
35
43
13
12
10
32
43
31
18
23
104
5
4
2
5%
4%
6%
4%
5%
4%
6%
3%
5%
4%
8%
7%
4%
4%
4%
5%
2%
4%
4%
gi
lmn
p
Bathroom/ Shower room/ WC
64
32
32
2
6
32
24
5
8
5
21
28
22
8
7
54
5
4
2
3%
3%
3%
1%
1%
4%
3%
1%
4%
2%
5%
5%
3%
2%
1%
3%
2%
3%
3%
cd
c
g
gi
mn
n
Spare bedroom
50
27
23
5
2
16
27
5
4
7
18
24
15
8
4
43
3
2
2
2%
2%
2%
2%
*%
2%
4%
1%
2%
3%
5%
4%
2%
2%
1%
2%
1%
2%
3%
d
d
gh
mn
n
Study/ Home office
49
24
25
4
3
15
26
2
3
3
25
32
12
5
*
46
1
1
*
2%
2%
2%
1%
1%
2%
3%
1%
1%
1%
6%
6%
2%
1%
*%
2%
*%
1%
*%
d
ghi
lmn
n
n
pr
Conservatory
41
17
23
3
5
14
19
5
3
2
18
14
13
7
6
35
1
2
2
2%
2%
2%
1%
1%
2%
3%
1%
1%
1%
4%
2%
2%
2%
1%
2%
1%
2%
3%
ghi
n

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp6 (Qp4). Showcard I'M Now Going To Ask About Any Radio Sets That You Have At Home. In Which Of These Rooms At Home Do You Have Any Radios? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Garage
39
26
14
3
8
18
11
6
2
6
13
12
12
9
6
38
1
*
1
2%
2%
1%
1%
2%
2%
1%
1%
1%
2%
3%
2%
2%
2%
1%
2%
*%
*%
1%
b
Hallway/ Landing
16
3
13
-
1
10
5
3
2
3
2
4
5
3
3
15
-
*
*
1%
*%
1%
-%
*%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
-%
*%
1%
a
Move around as needed/ portable
78
35
42
6
11
30
31
7
9
4
18
28
24
12
14
66
9
1
2
3%
3%
4%
2%
2%
4%
4%
2%
4%
2%
4%
5%
3%
3%
2%
3%
4%
1%
3%
gi
n
q
q
Other
37
22
14
6
8
12
10
7
1
3
11
13
8
8
7
32
1
2
1
2%
2%
1%
2%
2%
2%
1%
2%
*%
1%
3%
2%
1%
2%
1%
2%
1%
1%
2%
h
None - do not have any radio sets at home
628
296
332
126
163
196
144
135
74
67
72
114
192
122
200
521
61
29
17
27%
27%
28%
40%
37%
24%
19%
33%
31%
26%
18%
20%
28%
29%
32%
27%
30%
26%
27%
ef
ef
f
ij
j
j
k
k
k
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp6 (Qp4). Showcard I'M Now Going To Ask About Any Radio Sets That You Have At Home. In Which Of These Rooms At Home Do You Have Any Radios? (Multi Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2879      | 2394                |
| Effective Weighted Sample | 2323      | 1949                |
| Total                     | 2315      | 2002                |
| Kitchen/ Kitchen diner    | 854       | 733                 |
| 37%                       | 37%       | 39%                 |
| f                         |           |                     |
| Living room/ Lounge       | 793       | 641                 |
| 34%                       | 32%       | 49%                 |
| a                         | f         |                     |
| Adult's bedroom           | 606       | 505                 |
| 26%                       | 25%       | 32%                 |
| a                         | f         |                     |
| Child's bedroom           | 116       | 94                  |
| 5%                        | 5%        | 7%                  |
| d                         |           |                     |
| Dining room               |           |                     |
| 115                       | 103       | 12                  |
| 5%                        | 5%        | 4%                  |
| Bathroom/ Shower room/ WC | 64        | 57                  |
| 3%                        | 3%        | 2%                  |
| d                         |           |                     |
| Spare bedroom             | 50        | 41                  |
| 2%                        | 2%        | 3%                  |
| f                         |           |                     |
| Study/ Home office        |           |                     |
| 49                        | 38        | 11                  |
| 2%                        | 2%        | 3%                  |
| f                         |           |                     |
| Conservatory              | 41        | 34                  |
| 2%                        | 2%        | 2%                  |
| f                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp6 (Qp4). Showcard I'M Now Going To Ask About Any Radio Sets That You Have At Home. In Which Of These Rooms At Home Do You Have Any Radios? (Multi Code)

Base : All respondents

| URBANITY                                  | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------|-----------|---------------------|
| MEDIUM/                                   |           |                     |
| Total                                     | URBAN     | RURAL               |
| Significance Level: 95%                   | a         | b                   |
| Unweighted total                          | 2879      | 2394                |
| Effective Weighted Sample                 | 2323      | 1949                |
| Total                                     | 2315      | 2002                |
| Garage                                    | 39        | 35                  |
| 2%                                        | 2%        | 2%                  |
| f                                         |           |                     |
| Hallway/ Landing                          | 16        | 12                  |
| 1%                                        | 1%        | 1%                  |
| f                                         |           |                     |
| Move around as needed/ portable           | 78        | 60                  |
| 3%                                        | 3%        | 6%                  |
| a                                         | d         |                     |
| Other                                     | 37        | 28                  |
| 2%                                        | 1%        | 3%                  |
| None - do not have any radio sets at home | 628       | 580                 |
| 27%                                       | 29%       | 15%                 |
| b                                         | c         | e                   |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp7 (Qp19). In Total, How Many Radio Sets Do You Have In Your Home? Please Include Any Mains Or Battery Powered Radio Sets Or Wind-Up Radios. For Now, Please Don'T Include Car Radios, Radio Listening Through Computers, Tvs Or Phones. (Single Code)

Base : All respondents

| GENDER                    | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|---------------------------|-------------|--------------------|----------------|----------|
| UNDER                     | £11.5K-     | £17.5K-            | ENG            |          |
| Total                     | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                      |             |                    |                |          |
| LAND                      | WALES       | NI                 |                |          |
| Significance Level: 95%   |             |                    |                |          |
| a                         | b           | c                  | d              | e        |
| Unweighted total          | 2879        | 1366               | 1513           | 359      |
| Effective Weighted Sample | 2323        | 1097               | 1227           | 298      |
| Total                     | 2315        | 1110               | 1205           | 311      |
| None                      | 624         | 294                | 329            | 124      |
| 27%                       | 27%         | 27%                | 40%            | 37%      |
| ef                        | ef          | f                  | ij             | j        |
| 1                         | 854         | 418                | 436            | 103      |
| 37%                       | 38%         | 36%                | 33%            | 40%      |
| j                         | j           | kl                 | kl             | o        |
| 2-3                       |             |                    |                |          |
| 652                       | 315         | 337                | 64             | 87       |
| 28%                       | 28%         | 28%                | 21%            | 20%      |
| cd                        | cde         | g                  | g              | ghi      |
| 4-5                       | 141         | 64                 | 77             | 13       |
| 6%                        | 6%          | 6%                 | 4%             | 3%       |
| cd                        | d           | g                  | mn             | n        |
| 6-10                      | 35          | 15                 | 20             | 4        |
| 2%                        | 1%          | 2%                 | 1%             | 1%       |
| ghi                       | mn          | n                  |                |          |
| 11 or more                | 2           | 1                  | 1              | -        |
| *%                        | *%          | *%                 | -%             | -%       |
| Don't know                | 8           | 4                  | 4              | 2        |
| *%                        | *%          | *%                 | 1%             | -%       |
| f                         | f           |                    |                |          |
| Mean number of radio sets | 1.4         | 1.4                | 1.4            | 1.1      |
| cd                        | cde         | g                  | g              | ghi      |
| Standard deviation        | 1.39        | 1.36               | 1.42           | 1.33     |
| Standard error            | .03         | .04                | .04            | .07      |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp7 (Qp19). In Total, How Many Radio Sets Do You Have In Your Home? Please Include Any Mains Or Battery Powered Radio Sets Or Wind-Up Radios. For Now, Please Don'T Include Car Radios, Radio Listening Through Computers, Tvs Or Phones. (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
None
624
576
48
326
295
311
313
27%
29%
15%
25%
29%
21%
36%
b
c
e
1
854
725
128
480
374
530
323
37%
36%
41%
37%
37%
37%
37%
2-3
652
553
98
374
275
468
184
28%
28%
31%
29%
27%
32%
21%
f
4-5
141
110
31
89
52
111
30
6%
5%
10%
7%
5%
8%
3%
a
f
6-10
35
29
7
20
15
26
9
2%
1%
2%
2%
1%
2%
1%
11 or more
2
2
-
2
-
1
1
*%
*%
-%
*%
-%
*%
*%
Don't know
8
8
-
7
1
1
7
*%
*%
-%
1%
*%
*%
1%
d
e
Mean number of radio sets
1.4
1.4
1.7
1.5
1.3
1.6
1.1
a
d
f
Standard deviation
1.39
1.36
1.51
1.43
1.32
1.44
1.24
Standard error
.03
.03
.07
.04
.03
.03
.04
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp8 (Qp5). In Total, How Many Radio Sets Do You Have In Your Home That You, Or Someone In Your Household, Listen To In Most Weeks? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
None
874
411
462
149
217
271
236
192
98
97
105
167
263
162
281
717
88
47
21
38%
37%
38%
48%
49%
34%
31%
47%
42%
38%
27%
29%
38%
38%
45%
37%
44%
41%
34%
ef
ef
ij
j
j
k
k
klm
or
1
782
389
393
93
135
285
269
142
76
78
123
188
211
152
229
649
74
37
22
34%
35%
33%
30%
30%
36%
36%
35%
32%
31%
31%
32%
31%
36%
37%
34%
37%
32%
34%
l
2-3
539
255
284
55
77
197
210
56
54
68
128
180
176
89
94
466
33
22
18
23%
23%
24%
18%
17%
25%
28%
14%
23%
27%
32%
31%
26%
21%
15%
24%
17%
19%
28%
cd
cd
g
g
gh
lmn
n
n
p
pq
4-5
79
35
44
8
9
33
30
8
4
9
28
32
24
14
9
69
2
6
2
3%
3%
4%
2%
2%
4%
4%
2%
2%
4%
7%
5%
3%
3%
2%
4%
1%
5%
4%
gh
n
n
n
p
p
6-10
15
6
10
1
3
5
6
2
1
1
7
7
4
3
1
14
1
-
1
1%
1%
1%
*%
1%
1%
1%
1%
1%
*%
2%
1%
1%
1%
*%
1%
*%
-%
1%
n
Don't know
26
15
11
4
4
11
7
4
4
2
5
7
7
4
8
20
3
3
-
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
2%
2%
-%
r
r
Mean number of 'active' radio sets
1.1
1.1
1.1
.8
.8
1.1
1.2
.8
1.0
1.1
1.5
1.4
1.1
1.0
.8
1.1
.8
1.0
1.2
cd
cd
g
g
ghi
lmn
n
n
p
pq
Standard deviation
1.18
1.16
1.20
1.06
1.06
1.23
1.21
1.02
1.11
1.16
1.48
1.33
1.17
1.20
.95
1.20
.98
1.12
1.28
Standard error
.02
.03
.03
.06
.05
.04
.04
.04
.06
.07
.07
.05
.04
.05
.03
.03
.06
.07
.08
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp8 (Qp5). In Total, How Many Radio Sets Do You Have In Your Home That You, Or Someone In Your Household, Listen To In Most Weeks? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
None
874
778
95
465
406
474
400
38%
39%
30%
36%
40%
33%
46%
b
c
e
1
782
666
116
436
346
488
294
34%
33%
37%
34%
34%
34%
34%
2-3
539
462
77
325
213
392
147
23%
23%
25%
25%
21%
27%
17%
d
f
4-5
79
63
16
48
31
65
14
3%
3%
5%
4%
3%
5%
2%
f
6-10
15
12
3
10
5
9
7
1%
1%
1%
1%
1%
1%
1%
Don't know
26
21
5
14
11
21
5
1%
1%
2%
1%
1%
1%
1%
f
Mean number of 'active' radio sets
1.1
1.0
1.2
1.1
1.0
1.2
.8
a
d
f
Standard deviation
1.18
1.16
1.29
1.21
1.14
1.22
1.08
Standard error
.02
.02
.06
.03
.03
.03
.03
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp9. You Said Earlier That You Have (Number At Qp8) Radio Sets In Your Home That Someone In The Household Listens To In Most Weeks. How Many Of These Radio Sets Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents

| GENDER                                | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|---------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                 | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                 | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                  |             |                    |                |          |
| LAND                                  | WALES       | NI                 |                |          |
| Significance Level: 95%               | a           | b                  | c              | d        |
| Unweighted total                      | 2879        | 1366               | 1513           | 359      |
| Effective Weighted Sample             | 2323        | 1097               | 1227           | 298      |
| Total                                 | 2315        | 1110               | 1205           | 311      |
| None                                  | 1517        | 714                | 802            | 223      |
| 66%                                   | 64%         | 67%                | 72%            | 75%      |
| e                                     | ef          | e                  | hij            | ij       |
| 1                                     | 584         | 292                | 292            | 67       |
| 25%                                   | 26%         | 24%                | 22%            | 20%      |
| cd                                    | d           | gh                 | gh             | lmn      |
| 2                                     | 145         | 72                 | 73             | 14       |
| 6%                                    | 7%          | 6%                 | 5%             | 4%       |
| cdf                                   | g           | g                  | ghi            | n        |
| 3                                     | 38          | 18                 | 20             | 3        |
| 2%                                    | 2%          | 2%                 | 1%             | 1%       |
| g                                     | g           | n                  | n              | n        |
| 4-5                                   |             |                    |                |          |
| 13                                    | 6           | 7                  | 1              | -        |
| 1%                                    | 1%          | 1%                 | *%             | -%       |
| d                                     | ghi         | lmn                |                |          |
| 6-10                                  | 2           | -                  | 2              | -        |
| *%                                    | -%          | *%                 | -%             | -%       |
| Don't know                            | 16          | 7                  | 9              | 3        |
| 1%                                    | 1%          | 1%                 | 1%             | *%       |
| Mean number of 'active' digital radio |             |                    |                |          |
| sets                                  | .5          | .5                 | .4             | .3       |
| cdf                                   | cd          | g                  | gh             | ghi      |
| Standard deviation                    |             |                    |                |          |
| .76                                   | .74         | .77                | .64            | .59      |
| Standard error                        | .01         | .02                | .02            | .03      |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp9. You Said Earlier That You Have (Number At Qp8) Radio Sets In Your Home That Someone In The Household Listens To In Most Weeks. How Many Of These Radio Sets Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
None
1517
1309
208
790
722
892
624
66%
65%
66%
61%
71%
62%
72%
c
e
1
584
506
77
369
215
392
192
25%
25%
25%
28%
21%
27%
22%
d
f
2
145
125
20
100
45
117
29
6%
6%
6%
8%
4%
8%
3%
d
f
3
38
34
4
20
18
29
9
2%
2%
1%
2%
2%
2%
1%
4-5
13
10
3
9
5
11
3
1%
1%
1%
1%
*%
1%
*%
6-10
2
1
*
1
*
*
1
*%
*%
*%
*%
*%
*%
*%
Don't know
16
16
-
8
8
8
8
1%
1%
-%
1%
1%
1%
1%
Mean number of 'active' digital radio sets
.5
.5
.5
.5
.4
.5
.3
d
f
Standard deviation
.76
.75
.82
.79
.71
.80
.66
Standard error
.01
.02
.04
.02
.02
.02
.02
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP10. In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
None
554
240
313
90
121
140
203
216
69
34
16
58
135
71
289
451
72
24
6
24%
22%
26%
29%
27%
17%
27%
54%
29%
13%
4%
10%
20%
17%
47%
23%
36%
21%
10%
a
e
e
e
hij
ij
j
k
k
klm
r
oqr
r
1
1212
578
634
144
223
432
413
162
139
170
201
312
370
249
279
1011
97
66
38
52%
52%
53%
46%
50%
54%
54%
40%
59%
67%
51%
54%
54%
59%
45%
52%
48%
58%
60%
c
c
gj
gj
g
n
n
n
p
op
2
458
231
227
50
91
196
122
22
24
44
158
189
152
80
37
398
23
21
17
20%
21%
19%
16%
20%
24%
16%
5%
10%
17%
40%
33%
22%
19%
6%
21%
11%
18%
26%
cf
g
gh
ghi
lmn
n
n
p
p
opq
3
52
33
19
19
3
16
14
2
1
6
10
13
17
13
10
42
8
1
1
2%
3%
2%
6%
1%
2%
2%
1%
*%
2%
3%
2%
2%
3%
2%
2%
4%
1%
2%
b
def
g
gh
4 or more
28
18
9
8
3
14
3
*
1
2
12
8
9
10
*
25
1
1
1
1%
2%
1%
2%
1%
2%
*%
*%
1%
1%
3%
1%
1%
2%
*%
1%
*%
1%
2%
b
f
f
gh
n
n
n
Don't know
11
9
1
1
2
3
5
1
2
1
-
1
3
2
5
8
2
1
-
*%
1%
*%
*%
*%
*%
1%
*%
1%
*%
-%
*%
*%
*%
1%
*%
1%
1%
-%
b
Mean number of motor vehicles
1.1
1.1
1.0
1.1
1.0
1.2
.9
.5
.9
1.1
1.5
1.3
1.1
1.2
.6
1.1
.8
1.0
1.3
b
f
df
g
gh
ghi
lmn
n
n
p
p
opq
Standard deviation
.88
.93
.82
1.12
.91
.87
.74
.64
.79
.68
.95
.86
.82
1.01
.69
.89
.82
.72
.89
Standard error
.02
.03
.02
.06
.04
.03
.02
.03
.04
.04
.05
.03
.03
.04
.02
.02
.05
.04
.05
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp10. In Most Weeks, How Many Motor Vehicles Do You Personally Use - As A Driver Or A Passenger? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
None
554
525
29
190
362
208
346
24%
26%
9%
15%
36%
14%
40%
b
c
e
1
1212
1047
165
696
515
819
394
52%
52%
53%
54%
51%
57%
45%
f
2
458
358
100
346
113
361
97
20%
18%
32%
27%
11%
25%
11%
a
d
f
3
52
41
11
37
15
36
16
2%
2%
4%
3%
2%
2%
2%
d
4 or more
28
20
7
24
4
21
7
1%
1%
2%
2%
*%
1%
1%
a
d
Don't know
11
10
*
6
4
3
7
*%
1%
*%
*%
*%
*%
1%
e
Mean number of motor vehicles
1.1
1.0
1.4
1.3
.8
1.2
.8
a
d
f
Standard deviation
.88
.85
.98
.92
.74
.85
.86
Standard error
.02
.02
.04
.03
.02
.02
.03
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp11. How Many Of These Motor Vehicles Have A Radio? (Single Code)

Base : Those who use at least one motor vehicle in most weeks
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2151
1051
1100
251
353
732
814
281
238
283
395
572
639
481
456
1552
163
200
236
Effective Weighted Sample
1727
837
890
206
290
616
631
215
187
233
332
473
513
389
364
1355
157
165
223
Total
1751
860
890
220
321
659
552
186
166
221
381
522
548
351
327
1476
128
89
58
None
35
20
15
9
7
8
11
9
3
2
1
9
13
2
10
34
-
-
*
2%
2%
2%
4%
2%
1%
2%
5%
2%
1%
*%
2%
2%
*%
3%
2%
-%
-%
1%
e
ij
m
m
q
1
1194
568
626
138
219
429
409
156
137
171
204
305
365
252
272
992
97
67
38
68%
66%
70%
63%
68%
65%
74%
84%
83%
77%
53%
58%
67%
72%
83%
67%
76%
75%
66%
ce
j
j
j
k
k
klm
o
o
2
442
222
220
46
89
191
116
18
22
41
157
187
144
76
34
382
24
20
16
25%
26%
25%
21%
28%
29%
21%
10%
14%
18%
41%
36%
26%
22%
10%
26%
18%
22%
28%
f
cf
g
ghi
lmn
n
n
p
p
3
48
30
18
19
3
12
14
2
*
4
8
12
16
11
8
38
7
1
1
3%
3%
2%
8%
1%
2%
3%
1%
*%
2%
2%
2%
3%
3%
3%
3%
5%
2%
2%
def
4 or more
26
17
9
8
3
14
2
*
1
2
10
7
8
10
*
23
1
1
1
1%
2%
1%
3%
1%
2%
*%
*%
1%
1%
3%
1%
2%
3%
*%
2%
1%
1%
2%
df
f
g
n
n
Don't know
7
5
2
1
1
4
1
-
1
1
1
2
1
1
2
7
-
-
-
*%
1%
*%
*%
*%
1%
*%
-%
1%
1%
*%
*%
*%
*%
1%
*%
-%
-%
-%
Mean number of motor vehicles
1.3
1.4
1.3
1.5
1.3
1.4
1.3
1.1
1.2
1.2
1.6
1.4
1.3
1.4
1.1
1.4
1.3
1.3
1.4
b
df
f
g
ghi
ln
n
n
q
Standard deviation
.73
.82
.63
.95
.78
.74
.55
.48
.67
.56
.79
.70
.68
.94
.52
.74
.63
.53
.83
Standard error
.02
.03
.02
.06
.04
.03
.02
.03
.04
.03
.04
.03
.03
.04
.02
.02
.05
.04
.05
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp11. How Many Of These Motor Vehicles Have A Radio? (Single Code)

Base : Those who use at least one motor vehicle in most weeks

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 2151      | 1723                |
| Effective Weighted Sample       | 1727      | 1394                |
| Total                           | 1751      | 1467                |
| None                            | 35        | 33                  |
| 2%                              | 2%        | *%                  |
| b                               | e         |                     |
| 1                               | 1194      | 1024                |
| 68%                             | 70%       | 60%                 |
| b                               | c         | e                   |
| 2                               | 442       | 347                 |
| 25%                             | 24%       | 33%                 |
| a                               | d         | f                   |
| 3                               | 48        | 37                  |
| 3%                              | 3%        | 4%                  |
| 4 or more                       | 26        | 20                  |
| 1%                              | 1%        | 2%                  |
| d                               |           |                     |
| Don't know                      | 7         | 6                   |
| *%                              | *%        | *%                  |
| Mean number of motor vehicles   | 1.3       | 1.3                 |
| a                               | d         | f                   |
| Standard deviation              | .73       | .71                 |
| Standard error                  | .02       | .02                 |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp12/13. Is The Radio In This Vehicle A Digital Radio?/ How Many Of The Radios In Those Vehicles Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : Those who use at least one motor vehicle with a radio in most weeks
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2108
1027
1081
241
346
721
799
269
234
280
393
561
626
477
442
1511
163
200
234
Effective Weighted Sample
1690
816
873
198
284
606
618
204
183
230
330
463
502
386
351
1318
157
165
222
Total
1709
836
874
210
313
646
540
177
162
217
379
511
534
348
315
1435
128
89
57
None
1171
585
586
138
236
426
372
126
127
160
251
319
367
260
225
990
82
64
35
69%
70%
67%
66%
75%
66%
69%
71%
79%
74%
66%
62%
69%
75%
71%
69%
64%
72%
62%
cef
j
k
kl
k
r
r
1
296
153
143
31
44
138
82
21
21
35
92
113
86
50
46
247
24
17
9
17%
18%
16%
15%
14%
21%
15%
12%
13%
16%
24%
22%
16%
14%
15%
17%
18%
19%
15%
cdf
ghi
lmn
2
58
31
27
5
12
27
14
3
5
4
21
27
17
8
6
48
5
2
3
3%
4%
3%
2%
4%
4%
3%
2%
3%
2%
6%
5%
3%
2%
2%
3%
4%
2%
5%
gi
mn
3
10
7
3
2
*
3
5
*
-
-
1
4
5
-
1
8
1
*
*
1%
1%
*%
1%
*%
*%
1%
*%
-%
-%
*%
1%
1%
-%
*%
1%
1%
1%
*%
4 or more
3
3
*
2
1
-
-
-
-
*
-
-
1
1
*
2
-
-
1
*%
*%
*%
1%
*%
-%
-%
-%
-%
*%
-%
-%
*%
*%
*%
*%
-%
-%
1%
ef
o
Don't know
171
58
113
33
19
52
68
27
8
18
15
48
58
28
36
140
16
6
10
10%
7%
13%
16%
6%
8%
13%
15%
5%
8%
4%
9%
11%
8%
12%
10%
13%
6%
17%
a
de
de
hij
j
oq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp12/13. Is The Radio In This Vehicle A Digital Radio?/ How Many Of The Radios In Those Vehicles Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : Those who use at least one motor vehicle with a radio in most weeks

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2108      | 1683                |
| Effective Weighted Sample | 1690      | 1359                |
| Total                     | 1709      | 1428                |
| None                      | 1171      | 973                 |
| 69%                       | 68%       | 71%                 |
| d                         | f         |                     |
| 1                         | 296       | 247                 |
| 17%                       | 17%       | 17%                 |
| e                         |           |                     |
| 2                         | 58        | 47                  |
| 3%                        | 3%        | 4%                  |
| 3                         | 10        | 8                   |
| 1%                        | 1%        | 1%                  |
| e                         |           |                     |
| 4 or more                 | 3         | 2                   |
| *%                        | *%        | *%                  |
| Don't know                |           |                     |
| 171                       | 151       | 20                  |
| 10%                       | 11%       | 7%                  |
| c                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp14 (Qp13). Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes As They Are Broadcast In These Ways? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Through a TV service - such as Freeview, Sky, Virgin, BT Vision
1670
826
844
239
357
601
472
237
148
203
336
454
536
298
382
1451
120
57
42
72%
74%
70%
77%
81%
75%
62%
59%
62%
79%
85%
78%
78%
70%
61%
75%
60%
50%
66%
b
f
ef
f
gh
gh
mn
mn
n
pqr
q
q
Using a computer connected to the
internet
1578
805
773
249
340
595
394
182
138
197
344
465
506
274
334
1379
108
53
38
68%
73%
64%
80%
77%
74%
52%
45%
58%
77%
87%
80%
74%
65%
54%
71%
53%
46%
59%
b
ef
f
f
g
gh
ghi
lmn
mn
n
pqr
q
Using a smartphone - such as an iPhone or BlackBerry
1386
706
680
237
318
530
301
164
112
180
321
400
455
244
287
1211
87
51
38
60%
64%
56%
76%
72%
66%
40%
41%
48%
71%
81%
69%
66%
58%
46%
63%
43%
44%
60%
b
ef
f
f
gh
ghi
mn
mn
n
pq
pq
Using an MP3 player - such as an iPod
1133
592
541
208
262
431
231
117
88
145
258
338
370
191
233
993
66
45
28
49%
53%
45%
67%
59%
54%
30%
29%
37%
57%
65%
58%
54%
45%
38%
51%
33%
40%
44%
b
def
f
f
g
gh
ghi
mn
mn
n
pqr
p
Using a games console - such as a PlayStation or Wii
819
435
383
158
197
313
150
75
67
102
188
240
270
148
160
715
53
30
21
35%
39%
32%
51%
44%
39%
20%
19%
28%
40%
47%
41%
39%
35%
26%
37%
26%
26%
33%
b
ef
f
f
g
gh
gh
mn
n
n
pq
No, none of these
453
191
262
33
51
126
243
132
68
33
28
69
103
98
182
327
65
46
15
20%
17%
22%
11%
12%
16%
32%
33%
29%
13%
7%
12%
15%
23%
29%
17%
32%
40%
24%
a
c
cde
ij
ij
j
kl
klm
or
or
o
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp14 (Qp13). Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes As They Are Broadcast In These Ways? (Multi Code)

Base : All respondents

| URBANITY                                              | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                               |           |                     |
| Total                                                 | URBAN     | RURAL               |
| Significance Level: 95%                               | a         | b                   |
| Unweighted total                                      | 2879      | 2394                |
| Effective Weighted Sample                             | 2323      | 1949                |
| Total                                                 | 2315      | 2002                |
| Through a TV service - such as Freeview, Sky, Virgin, |           |                     |
| BT Vision                                             | 1670      | 1440                |
| 72%                                                   | 72%       | 74%                 |
| d                                                     | f         |                     |
| Using a computer connected to the internet            | 1578      | 1366                |
| 68%                                                   | 68%       | 68%                 |
| d                                                     | f         |                     |
| Using a smartphone - such as an iPhone or BlackBerry  | 1386      | 1206                |
| 60%                                                   | 60%       | 58%                 |
| d                                                     |           |                     |
| Using an MP3 player - such as an iPod                 | 1133      | 979                 |
| 49%                                                   | 49%       | 49%                 |
| d                                                     |           |                     |
| Using a games console - such as a PlayStation or Wii  | 819       | 704                 |
| 35%                                                   | 35%       | 37%                 |
| d                                                     | f         |                     |
| No, none of these                                     | 453       | 391                 |
| 20%                                                   | 20%       | 20%                 |
| c                                                     | e         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp15 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2628
1277
1351
341
462
860
964
477
297
307
405
613
753
526
733
1930
238
228
232
Effective Weighted Sample
2142
1035
1108
285
384
733
760
386
237
255
341
508
612
430
607
1684
229
189
220
Total
2169
1062
1108
298
431
775
665
342
216
246
392
564
658
395
550
1825
183
103
57
Clear and high quality sound/ interference free
1285
661
624
165
252
515
352
176
118
172
285
358
415
227
283
1069
121
60
33
59%
62%
56%
55%
59%
66%
53%
52%
55%
70%
73%
64%
63%
57%
52%
59%
66%
58%
59%
b
cdf
gh
gh
n
n
o
A wider choice of radio stations/
digital-only radio stations
1163
589
574
179
256
427
301
140
96
150
281
349
373
206
235
970
108
54
32
54%
55%
52%
60%
59%
55%
45%
41%
45%
61%
72%
62%
57%
52%
43%
53%
59%
52%
56%
f
f
f
gh
ghi
mn
n
n
Ease of use (e.g. find your station by name, not frequency)
607
335
272
94
129
245
139
76
39
86
151
193
197
105
112
520
46
28
14
28%
32%
25%
31%
30%
32%
21%
22%
18%
35%
38%
34%
30%
27%
20%
28%
25%
27%
24%
b
f
f
f
gh
gh
mn
n
n
Extra features (including ability to pause and rewind live radio, programme guides)
468
260
208
80
107
189
92
58
33
56
131
162
153
69
83
401
39
15
12
22%
24%
19%
27%
25%
24%
14%
17%
15%
23%
33%
29%
23%
17%
15%
22%
21%
15%
21%
b
f
f
f
h
ghi
lmn
mn
q
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
405
230
175
64
91
171
80
50
28
44
121
138
138
65
64
356
31
10
9
19%
22%
16%
21%
21%
22%
12%
15%
13%
18%
31%
25%
21%
16%
12%
19%
17%
10%
15%
b
f
f
f
ghi
mn
n
n
q
q
Future-proof/ ready for switchover
304
173
131
39
70
119
75
42
18
41
81
106
102
40
57
260
23
13
8
14%
16%
12%
13%
16%
15%
11%
12%
8%
17%
21%
19%
16%
10%
10%
14%
13%
13%
14%
b
f
f
h
gh
mn
mn
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp15 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2628
1277
1351
341
462
860
964
477
297
307
405
613
753
526
733
1930
238
228
232
Effective Weighted Sample
2142
1035
1108
285
384
733
760
386
237
255
341
508
612
430
607
1684
229
189
220
Total
2169
1062
1108
298
431
775
665
342
216
246
392
564
658
395
550
1825
183
103
57
None of these
481
207
274
66
86
134
195
112
61
34
36
96
121
92
171
413
39
20
10
22%
19%
25%
22%
20%
17%
29%
33%
28%
14%
9%
17%
18%
23%
31%
23%
21%
19%
18%
a
cde
ij
ij
k
klm

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp15 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2628
2178
450
1298
1327
1650
978
Effective Weighted Sample
2142
1790
368
1104
1091
1343
800
Total
2169
1871
299
1263
904
1385
784
Clear and high quality sound/ interference free
1285
1096
188
812
473
836
448
59%
59%
63%
64%
52%
60%
57%
d
A wider choice of radio stations/ digital-only radio stations
1163
1002
161
759
404
737
426
54%
54%
54%
60%
45%
53%
54%
d
Ease of use (e.g. find your station by name, not frequency)
607
511
96
404
204
397
210
28%
27%
32%
32%
23%
29%
27%
d
Extra features (including ability to pause and rewind live radio, programme guides)
468
399
68
322
146
295
172
22%
21%
23%
25%
16%
21%
22%
d
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
405
333
73
285
120
272
134
19%
18%
24%
23%
13%
20%
17%
a
d
Future-proof/ ready for switchover
304
248
56
199
105
186
118
14%
13%
19%
16%
12%
13%
15%
a
d
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp15 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2628
2178
450
1298
1327
1650
978
Effective Weighted Sample
2142
1790
368
1104
1091
1343
800
Total
2169
1871
299
1263
904
1385
784
None of these
481
422
59
212
268
295
186
22%
23%
20%
17%
30%
21%
24%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp16 (Qp15). Showcard As A Digital Radio Listener, Which, If Any, Of These Features Of Digital Radio Have You Had Experience Of When Listening To Digital Radio? (Multi Code)

Base : All with any type of digital radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
1104
558
546
118
154
421
411
125
106
146
256
357
334
204
207
827
90
92
95
Effective Weighted Sample
907
459
448
99
127
364
326
100
83
120
218
299
273
169
171
728
87
77
90
Total
947
479
468
102
143
406
296
89
78
117
254
337
296
157
156
810
70
44
23
Clear and high quality sound/ interference free
612
316
295
60
89
288
176
54
47
80
181
231
187
99
94
524
**
**
**
65%
66%
63%
58%
62%
71%
59%
61%
61%
69%
71%
68%
63%
63%
60%
65%
**
**
**
cf
A wider choice of radio stations/
digital-only radio stations
561
304
257
68
90
257
147
47
41
64
173
203
183
92
82
480
**
**
**
59%
63%
55%
66%
63%
63%
50%
53%
53%
55%
68%
60%
62%
59%
53%
59%
**
**
**
b
f
f
f
ghi
Ease of use (e.g. find your station by name, not frequency)
328
180
148
33
54
153
88
32
24
45
98
132
100
57
40
279
**
**
**
35%
38%
32%
32%
38%
38%
30%
37%
31%
38%
39%
39%
34%
36%
25%
34%
**
**
**
f
n
n
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
231
127
104
27
38
122
43
17
16
27
83
95
75
35
26
207
**
**
**
24%
26%
22%
27%
27%
30%
15%
19%
21%
23%
33%
28%
25%
22%
17%
26%
**
**
**
f
f
f
g
n
n
Extra features (including ability to pause and rewind live radio, programme guides)
221
129
92
29
36
106
50
16
10
26
84
100
59
36
26
196
**
**
**
23%
27%
20%
28%
25%
26%
17%
18%
13%
22%
33%
30%
20%
23%
16%
24%
**
**
**
b
f
f
f
ghi
ln
None of these
183
86
97
16
28
64
74
19
20
23
33
65
50
32
35
155
**
**
**
19%
18%
21%
16%
20%
16%
25%
22%
25%
20%
13%
19%
17%
20%
22%
19%
**
**
**
e
j
j
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp16 (Qp15). Showcard As A Digital Radio Listener, Which, If Any, Of These Features Of Digital Radio Have You Had Experience Of When Listening To Digital Radio? (Multi Code)

Base : All with any type of digital radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
1104
917
187
622
482
735
369
Effective Weighted Sample
907
758
156
527
400
602
306
Total
947
816
131
609
339
644
304
Clear and high quality sound/ interference free
612
531
80
405
206
422
189
65%
65%
61%
67%
61%
66%
62%
A wider choice of radio stations/ digital-only radio stations
561
487
75
386
175
376
185
59%
60%
57%
63%
52%
58%
61%
d
Ease of use (e.g. find your station by name, not frequency)
328
281
48
224
105
217
111
35%
34%
36%
37%
31%
34%
37%
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
231
191
40
177
54
160
70
24%
23%
30%
29%
16%
25%
23%
d
Extra features (including ability to pause and rewind live radio, programme guides)
221
191
30
162
59
142
79
23%
23%
23%
27%
17%
22%
26%
d
None of these
183
153
30
104
79
120
63
19%
19%
23%
17%
23%
19%
21%
c
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp17. Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes After They Are Broadcast In These Ways? 9Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Via the 'listen again' function on radio apps such as Radio Player and BBC Radio Player
1017
540
477
170
232
402
214
120
85
124
271
316
329
182
191
883
73
36
25
44%
49%
40%
55%
52%
50%
28%
30%
36%
48%
68%
54%
48%
43%
31%
46%
36%
32%
39%
b
f
f
f
gh
ghi
lmn
n
n
pq
Via radio station websites
925
481
445
163
217
361
184
113
84
115
245
290
287
161
188
804
69
32
21
40%
43%
37%
52%
49%
45%
24%
28%
35%
45%
62%
50%
42%
38%
30%
42%
34%
28%
33%
b
ef
f
f
g
gh
ghi
lmn
n
n
pqr
Via radio station apps
737
397
339
141
187
288
120
81
65
86
207
241
235
128
132
644
51
23
17
32%
36%
28%
45%
42%
36%
16%
20%
27%
34%
52%
42%
34%
30%
21%
33%
25%
20%
27%
b
ef
ef
f
g
g
ghi
lmn
n
n
pq
Via podcasts
692
370
322
129
164
280
119
61
57
89
202
226
223
120
123
604
48
26
14
30%
33%
27%
41%
37%
35%
16%
15%
24%
35%
51%
39%
32%
28%
20%
31%
24%
23%
22%
b
ef
f
f
g
gh
ghi
lmn
n
n
pqr
None of these
1093
478
615
106
166
320
500
250
132
107
92
225
279
208
379
879
113
70
31
47%
43%
51%
34%
37%
40%
66%
62%
56%
42%
23%
39%
41%
49%
61%
45%
56%
61%
49%
a
cde
ij
ij
j
kl
klm
o
or
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp17. Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes After They Are Broadcast In These Ways? 9Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Via the 'listen again' function on radio apps such as Radio Player and BBC Radio Player
1017
882
135
688
329
667
350
44%
44%
43%
53%
32%
46%
40%
d
f
Via radio station websites
925
806
119
620
306
596
330
40%
40%
38%
48%
30%
41%
38%
d
Via radio station apps
737
637
100
511
225
488
248
32%
32%
32%
39%
22%
34%
29%
d
f
Via podcasts
692
589
103
489
203
483
209
30%
29%
33%
38%
20%
33%
24%
d
f
None of these
1093
947
146
487
602
652
441
47%
47%
47%
38%
59%
45%
51%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp18. Showcard And Do You Ever Listen To Radio Programmes After They Have Been Broadcast In Any Of These Ways? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Via the 'listen again' function on radio apps such as Radio Player and BBC Radio Player
306
164
142
41
70
135
60
34
19
38
98
123
88
40
55
275
12
11
7
13%
15%
12%
13%
16%
17%
8%
8%
8%
15%
25%
21%
13%
9%
9%
14%
6%
10%
11%
b
f
f
f
gh
ghi
lmn
n
p
p
Via radio station websites
225
126
98
42
65
83
34
22
19
33
58
81
71
33
40
196
16
9
4
10%
11%
8%
14%
15%
10%
4%
5%
8%
13%
15%
14%
10%
8%
6%
10%
8%
8%
6%
b
f
ef
f
g
gh
mn
n
Via podcasts
161
93
68
36
34
69
22
9
9
21
46
64
57
24
16
146
6
6
3
7%
8%
6%
12%
8%
9%
3%
2%
4%
8%
12%
11%
8%
6%
3%
8%
3%
5%
5%
b
f
f
f
gh
gh
mn
n
n
p
Via radio station apps
156
95
61
31
51
59
15
16
11
17
43
48
61
19
27
139
10
2
5
7%
9%
5%
10%
11%
7%
2%
4%
5%
7%
11%
8%
9%
5%
4%
7%
5%
2%
8%
b
f
ef
f
gh
mn
mn
q
q
None of these
1828
846
982
220
321
616
671
351
203
193
256
397
529
358
542
1507
176
96
50
79%
76%
82%
71%
72%
77%
88%
87%
86%
76%
65%
68%
77%
84%
87%
78%
87%
84%
79%
a
c
cde
ij
ij
j
k
kl
kl
or
o

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp18. Showcard And Do You Ever Listen To Radio Programmes After They Have Been Broadcast In Any Of These Ways? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Via the 'listen again' function on radio apps such as Radio Player and BBC Radio Player
306
259
47
219
87
207
99
13%
13%
15%
17%
9%
14%
11%
d
f
Via radio station websites
225
197
27
155
69
152
73
10%
10%
9%
12%
7%
10%
8%
d
Via podcasts
161
137
25
112
49
113
48
7%
7%
8%
9%
5%
8%
6%
d
f
Via radio station apps
156
138
18
107
49
101
54
7%
7%
6%
8%
5%
7%
6%
d
None of these
1828
1585
243
957
867
1124
705
79%
79%
78%
74%
86%
78%
81%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp19 (Qp12). Showcard How Likely Is It That Your Household Will Get A Dab Radio In The Next 12 Months? (Single Code)

Base : Those who listen to radio and have any active radio sets but no DAB sets at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
d
e
f
g
~h
~i
~j
k
l
m
n
o
~p
~q
r
Unweighted total
784
357
427
67
118
209
389
197
99
74
75
135
203
170
275
539
69
67
109
Effective Weighted Sample
610
276
334
52
97
172
297
152
77
58
61
106
158
135
215
460
66
54
101
Total
570
262
308
53
105
172
241
126
68
54
74
114
154
112
191
466
52
27
25
Certain to
12
5
6
**
4
3
5
2
**
**
**
2
5
2
2
12
**
**
-
2%
2%
2%
**
3%
1%
2%
1%
**
**
**
2%
3%
2%
1%
3%
**
**
-%
Very likely
19
10
8
**
9
5
4
4
**
**
**
6
4
3
6
15
**
**
2
3%
4%
3%
**
8%
3%
2%
3%
**
**
**
5%
3%
2%
3%
3%
**
**
9%
f
o
Likely
51
19
32
**
13
12
21
9
**
**
**
13
15
9
14
43
**
**
1
9%
7%
10%
**
12%
7%
9%
8%
**
**
**
11%
10%
8%
7%
9%
**
**
6%
Unlikely
95
43
52
**
19
27
44
19
**
**
**
15
28
24
27
76
**
**
5
17%
16%
17%
**
18%
16%
18%
15%
**
**
**
14%
19%
21%
14%
16%
**
**
21%
Very unlikely
121
57
65
**
16
43
53
31
**
**
**
24
28
22
48
99
**
**
5
21%
22%
21%
**
15%
25%
22%
25%
**
**
**
21%
18%
20%
25%
21%
**
**
22%
Certain not to
115
56
59
**
18
31
61
28
**
**
**
17
33
22
42
91
**
**
5
20%
21%
19%
**
17%
18%
25%
22%
**
**
**
15%
22%
20%
22%
19%
**
**
20%
Don't know
157
71
86
**
27
51
53
32
**
**
**
36
39
30
52
132
**
**
6
28%
27%
28%
**
26%
30%
22%
25%
**
**
**
32%
26%
27%
27%
28%
**
**
23%

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp19 (Qp12). Showcard How Likely Is It That Your Household Will Get A Dab Radio In The Next 12 Months? (Single Code)

Base : Those who listen to radio and have any active radio sets but no DAB sets at home

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 784       | 618                 |
| Effective Weighted Sample | 610       | 482                 |
| Total                     | 570       | 469                 |
| Certain to                | 12        | 11                  |
| 2%                        | 2%        | 1%                  |
| Very likely               | 19        | 15                  |
| 3%                        | 3%        | 4%                  |
| f                         |           |                     |
| Likely                    |           |                     |
| 51                        | 42        | 9                   |
| 9%                        | 9%        | 8%                  |
| d                         |           |                     |
| Unlikely                  | 95        | 75                  |
| 17%                       | 16%       | 19%                 |
| Very unlikely             | 121       | 101                 |
| 21%                       | 21%       | 20%                 |
| Certain not to            | 115       | 95                  |
| 20%                       | 20%       | 20%                 |
| e                         |           |                     |
| Don't know                | 157       | 129                 |
| 28%                       | 28%       | 28%                 |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp20 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
481
227
254
27
63
125
265
130
63
48
41
72
123
114
171
324
43
44
70
Effective Weighted Sample
372
177
195
21
53
102
201
101
50
39
33
58
94
91
131
275
41
34
65
Total
331
156
175
20
53
101
158
78
41
35
37
57
89
68
116
265
33
18
15
No need
196
92
105
**
**
60
94
43
**
**
**
**
58
38
66
159
**
**
**
59%
59%
60%
**
**
60%
59%
55%
**
**
**
**
65%
56%
57%
60%
**
**
**
Happy to use existing service
130
59
71
**
**
37
72
37
**
**
**
**
36
24
47
98
**
**
**
39%
38%
41%
**
**
37%
46%
47%
**
**
**
**
40%
35%
41%
37%
**
**
**
Can receive through digital TV service
19
4
15
**
**
4
7
8
**
**
**
**
6
2
8
16
**
**
**
6%
2%
9%
**
**
4%
4%
11%
**
**
**
**
6%
4%
7%
6%
**
**
**
a
Happy to use analogue radio service
17
10
7
**
**
6
10
8
**
**
**
**
2
6
7
12
**
**
**
5%
6%
4%
**
**
6%
6%
10%
**
**
**
**
3%
8%
6%
5%
**
**
**
Too expensive generally
15
8
6
**
**
6
3
4
**
**
**
**
3
4
7
12
**
**
**
4%
5%
4%
**
**
6%
2%
5%
**
**
**
**
3%
5%
6%
5%
**
**
**
f
Can't afford it
14
6
8
**
**
4
3
4
**
**
**
**
4
1
8
11
**
**
**
4%
4%
5%
**
**
3%
2%
5%
**
**
**
**
4%
1%
7%
4%
**
**
**
Would never listen
14
7
7
**
**
3
6
1
**
**
**
**
2
4
3
9
**
**
**
4%
4%
4%
**
**
3%
4%
2%
**
**
**
**
2%
6%
3%
3%
**
**
**
Don't know why I should
4
2
2
**
**
1
2
2
**
**
**
**
-
*
3
2
**
**
**
1%
1%
1%
**
**
1%
1%
3%
**
**
**
**
-%
*%
3%
1%
**
**
**
Poor reception in our area
3
3
-
**
**
-
3
2
**
**
**
**
-
1
1
3
**
**
**
1%
2%
-%
**
**
-%
2%
2%
**
**
**
**
-%
1%
1%
1%
**
**
**
b
Not available in our area
2
2
-
**
**
-
1
-
**
**
**
**
1
1
-
2
**
**
**
1%
1%
-%
**
**
-%
1%
-%
**
**
**
**
1%
1%
-%
1%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp20 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
481
227
254
27
63
125
265
130
63
48
41
72
123
114
171
324
43
44
70
Effective Weighted Sample
372
177
195
21
53
102
201
101
50
39
33
58
94
91
131
275
41
34
65
Total
331
156
175
20
53
101
158
78
41
35
37
57
89
68
116
265
33
18
15
Other
12
6
6
**
**
3
7
4
**
**
**
**
3
3
1
10
**
**
**
4%
4%
3%
**
**
3%
5%
5%
**
**
**
**
3%
5%
1%
4%
**
**
**
ANY INVOLUNTARY REASONS
32
19
13
**
**
10
9
9
**
**
**
**
8
6
15
27
**
**
**
10%
12%
7%
**
**
10%
6%
11%
**
**
**
**
9%
9%
13%
10%
**
**
**
ANY VOLUNTARY REASONS
299
138
161
**
**
89
147
69
**
**
**
**
83
61
103
236
**
**
**
90%
88%
92%
**
**
88%
93%
89%
**
**
**
**
93%
90%
89%
89%
**
**
**
ONLY VOLUNTARY REASONS
289
132
157
**
**
86
144
67
**
**
**
**
79
59
100
228
**
**
**
87%
84%
90%
**
**
86%
91%
86%
**
**
**
**
89%
86%
86%
86%
**
**
**
Don't know
4
2
3
**
**
3
1
-
**
**
**
**
1
3
1
4
**
**
**
1%
1%
2%
**
**
3%
*%
-%
**
**
**
**
1%
4%
1%
2%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp20 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
481
377
104
186
294
297
184
Effective Weighted Sample
372
293
82
154
233
234
138
Total
331
271
60
164
166
209
122
No need
196
156
41
108
88
125
71
59%
58%
68%
66%
53%
60%
59%
d
Happy to use existing service
130
106
24
57
72
88
42
39%
39%
40%
35%
43%
42%
34%
Can receive through digital TV service
19
17
2
10
9
7
12
6%
6%
3%
6%
5%
3%
10%
e
Happy to use analogue radio service
17
13
4
8
9
13
4
5%
5%
7%
5%
5%
6%
4%
Too expensive generally
15
11
3
4
10
9
6
4%
4%
6%
3%
6%
4%
5%
Can't afford it
14
11
3
5
9
9
5
4%
4%
5%
3%
6%
4%
4%
Would never listen
14
11
2
10
4
10
4
4%
4%
4%
6%
2%
5%
3%
Don't know why I should
4
4
*
1
3
3
1
1%
1%
1%
*%
2%
1%
1%
Poor reception in our area
3
3
*
-
3
3
-
1%
1%
1%
-%
2%
2%
-%
Not available in our area
2
1
1
2
-
2
-
1%
*%
1%
1%
-%
1%
-%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp20 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 481       | 377                 |
| Effective Weighted Sample | 372       | 293                 |
| Total                     | 331       | 271                 |
| Other                     | 12        | 11                  |
| 4%                        | 4%        | 2%                  |
| ANY INVOLUNTARY REASONS   | 32        | 25                  |
| 10%                       | 9%        | 11%                 |
| ANY VOLUNTARY REASONS     | 299       | 246                 |
| 90%                       | 91%       | 88%                 |
| ONLY VOLUNTARY REASONS    | 289       | 236                 |
| 87%                       | 87%       | 87%                 |
| Don't know                | 4         | 4                   |
| 1%                        | 1%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm1. Which Of The Following Statements Best Describes Your Role When Opening And Sending Mail In Your Household? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
I am responsible for opening and sending all mail in my household
897
345
551
42
186
302
366
266
119
95
85
169
243
146
337
746
80
45
25
39%
31%
46%
14%
42%
38%
48%
66%
50%
37%
22%
29%
35%
34%
54%
39%
40%
40%
39%
a
c
c
cde
hij
ij
j
k
klm
I am responsible for opening and
sending some mail in my household
1302
691
611
209
243
472
378
125
111
155
301
385
412
256
250
1090
114
62
37
56%
62%
51%
67%
55%
59%
50%
31%
47%
61%
76%
66%
60%
60%
40%
56%
56%
54%
58%
b
def
f
g
gh
ghi
ln
n
n
I am not responsible for opening or sending any mail in my household
113
72
41
58
14
26
15
13
7
6
9
26
30
22
35
97
7
7
2
5%
7%
3%
19%
3%
3%
2%
3%
3%
2%
2%
4%
4%
5%
6%
5%
3%
6%
3%
b
def
Don't know
3
1
2
1
1
1
-
-
-
-
2
2
1
-
-
2
1
-
-
*%
*%
*%
*%
*%
*%
-%
-%
-%
-%
*%
*%
*%
-%
-%
*%
*%
-%
-%
f
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm1. Which Of The Following Statements Best Describes Your Role When Opening And Sending Mail In Your Household? (Single Code)

Base : All respondents

| URBANITY                                                | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                 |           |                     |
| Total                                                   | URBAN     | RURAL               |
| Significance Level: 95%                                 | a         | b                   |
| Unweighted total                                        | 2879      | 2394                |
| Effective Weighted Sample                               | 2323      | 1949                |
| Total                                                   | 2315      | 2002                |
| I am responsible for opening and sending all mail in my |           |                     |
| household                                               | 897       | 774                 |
| 39%                                                     | 39%       | 39%                 |
| c                                                       | e         |                     |
| I am responsible for opening and sending some mail in   |           |                     |
| my household                                            | 1302      | 1123                |
| 56%                                                     | 56%       | 57%                 |
| d                                                       | f         |                     |
| I am not responsible for opening or sending any mail in |           |                     |
| my household                                            | 113       | 103                 |
| 5%                                                      | 5%        | 3%                  |
| c                                                       |           |                     |
| Don't know                                              | 3         | 2                   |
| *%                                                      | *%        | *%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Send In The Last Month? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2747
1282
1465
291
463
868
1124
578
320
312
401
612
762
550
819
1988
251
248
260
Effective Weighted Sample
2216
1030
1187
241
385
739
879
457
254
259
337
503
618
446
667
1725
241
204
245
Total
2199
1036
1162
251
429
775
744
391
230
250
386
554
654
402
587
1836
194
107
62
I didn't send any letters, cards or small parcels in the last month
(0.0)
623
339
284
110
131
200
182
145
65
66
67
99
162
138
223
500
77
23
23
28%
33%
24%
44%
31%
26%
24%
37%
28%
26%
17%
18%
25%
34%
38%
27%
40%
21%
36%
b
def
f
hij
j
j
k
kl
kl
oq
oq
1 or 2 items
(1.5)
614
285
329
77
127
217
193
118
69
69
98
136
181
116
179
515
50
35
15
28%
27%
28%
31%
30%
28%
26%
30%
30%
28%
25%
25%
28%
29%
31%
28%
26%
32%
24%
k
3 or 4 items
(3.5)
432
163
269
38
74
167
153
60
42
54
98
134
139
77
82
370
27
22
13
20%
16%
23%
15%
17%
22%
21%
15%
18%
22%
25%
24%
21%
19%
14%
20%
14%
21%
21%
a
c
g
gh
n
n
n
p
5 to 10 items
(7.5)
360
164
195
15
74
136
134
47
39
45
86
121
125
40
74
309
25
17
8
16%
16%
17%
6%
17%
18%
18%
12%
17%
18%
22%
22%
19%
10%
13%
17%
13%
16%
14%
c
c
c
g
g
mn
mn
11 to 20 items
(15.0)
100
49
51
6
14
29
51
14
10
8
23
37
28
19
17
81
10
7
2
5%
5%
4%
2%
3%
4%
7%
3%
4%
3%
6%
7%
4%
5%
3%
4%
5%
6%
3%
cde
n
More than 20 items
(30.0)
40
22
18
2
6
16
17
2
*
5
14
19
13
5
3
35
2
2
1
2%
2%
2%
1%
1%
2%
2%
1%
*%
2%
4%
3%
2%
1%
1%
2%
1%
2%
2%
gh
gh
mn
n
Don't know
30
15
15
3
3
10
14
5
4
1
1
7
6
7
9
25
3
1
*
1%
1%
1%
1%
1%
1%
2%
1%
2%
1%
*%
1%
1%
2%
2%
1%
1%
1%
1%
Refused
1
-
1
-
1
-
-
-
-
-
-
-
-
1
-
1
-
-
-
*%
-%
*%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
*%
-%
*%
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Send In The Last Month? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2747        | 1282               | 1465           | 291      |
| Effective Weighted Sample                                   | 2216        | 1030               | 1187           | 241      |
| Total                                                       | 2199        | 1036               | 1162           | 251      |
| Mean number of letters,                                     |             |                    |                |          |
| cards and small parcels sent                                |             |                    |                |          |
| in the last month                                           | 3.6         | 3.5                | 3.7            | 2.0      |
| c                                                           | c           | cd                 | g              | ghi      |
| Standard deviation                                          | 5.14        | 5.40               | 4.89           | 3.70     |
| Standard error                                              | .10         | .15                | .13            | .22      |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Send In The Last Month? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2747
2279
468
1295
1446
1700
1047
Effective Weighted Sample
2216
1854
378
1100
1178
1364
853
Total
2199
1897
302
1251
943
1378
821
I didn't send any letters, cards or small parcels in the last month
(0.0)
623
528
95
319
301
351
272
28%
28%
31%
26%
32%
25%
33%
c
e
1 or 2 items
(1.5)
614
540
74
344
270
381
233
28%
28%
24%
27%
29%
28%
28%
3 or 4 items
(3.5)
432
369
63
267
165
298
134
20%
19%
21%
21%
17%
22%
16%
d
f
5 to 10 items
(7.5)
360
317
43
226
133
231
128
16%
17%
14%
18%
14%
17%
16%
d
11 to 20 items
(15.0)
100
78
22
56
44
78
22
5%
4%
7%
4%
5%
6%
3%
a
f
More than 20 items
(30.0)
40
38
2
26
14
24
16
2%
2%
1%
2%
2%
2%
2%
b
Don't know
30
26
4
13
15
15
15
1%
1%
1%
1%
2%
1%
2%
Refused
1
1
-
-
1
-
1
*%
*%
-%
-%
*%
-%
*%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Send In The Last Month? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                                | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------------------|-----------|---------------------|
| MEDIUM/                                 |           |                     |
| Total                                   | URBAN     | RURAL               |
| Significance Level: 95%                 |           |                     |
| a                                       | b         | c                   |
| Unweighted total                        | 2747      | 2279                |
| Effective Weighted Sample               | 2216      | 1854                |
| Total                                   | 2199      | 1897                |
| Mean number of letters, cards and small |           |                     |
| parcels sent in the last month          | 3.6       | 3.6                 |
| d                                       | f         |                     |
| Standard deviation                      |           |                     |
| 5.14                                    | 5.22      | 4.59                |
| Standard error                          | .10       | .11                 |
| Columns Tested: a,b - c,d - e,f         |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm3 (Qm9). Showcard Approximately How Many Parcels Did You Personally Send In The Last Month, So Items That Wouldn'T Easily Fit Through A Letterbox? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2747        | 1282               | 1465           | 291      |
| Effective Weighted Sample                                   | 2216        | 1030               | 1187           | 241      |
| Total                                                       | 2199        | 1036               | 1162           | 251      |
| I didn't send any letters,                                  |             |                    |                |          |
| cards or small parcels in the                               |             |                    |                |          |
| last month                                                  | (0.0)       | 1628               | 784            | 844      |
| 74%                                                         | 76%         | 73%                | 82%            | 73%      |
| de                                                          | e           | ij                 | j              | j        |
| 1 or 2 items                                                | (1.5)       | 374                | 144            | 230      |
| 17%                                                         | 14%         | 20%                | 14%            | 18%      |
| a                                                           | f           | g                  | ghi            | lmn      |
| 3 or 4 items                                                | (3.5)       | 87                 | 43             | 45       |
| 4%                                                          | 4%          | 4%                 | 2%             | 4%       |
| cf                                                          | gh          | gh                 | mn             | n        |
| 5 to 10 items                                               | (7.5)       | 64                 | 33             | 30       |
| 3%                                                          | 3%          | 3%                 | 1%             | 3%       |
| cf                                                          | ghi         | lmn                |                |          |
| 11 to 20 items                                              | (15.0)      | 19                 | 13             | 6        |
| 1%                                                          | 1%          | 1%                 | 1%             | 1%       |
| More than 20 items                                          |             |                    |                |          |
| (30.0)                                                      | 5           | 5                  | 1              | -        |
| *%                                                          | *%          | *%                 | -%             | *%       |
| g                                                           | n           |                    |                |          |
| Don't know                                                  | 18          | 12                 | 6              | 1        |
| 1%                                                          | 1%          | 1%                 | *%             | 1%       |
| Refused                                                     | 3           | 3                  | 1              | 1        |
| *%                                                          | *%          | *%                 | *%             | -%       |
| Mean number of parcels sent                                 |             |                    |                |          |
| in the last month                                           | .8          | .9                 | .7             | .5       |
| c                                                           | cf          | ghi                | lmn            | n        |
| Standard deviation                                          |             |                    |                |          |
| 2.46                                                        | 2.96        | 1.90               | 1.62           | 2.56     |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm3 (Qm9). Showcard Approximately How Many Parcels Did You Personally Send In The Last Month, So Items That Wouldn'T Easily Fit Through A Letterbox? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2747        | 1282               | 1465           | 291      |
| Effective Weighted Sample                                   | 2216        | 1030               | 1187           | 241      |
| Total                                                       | 2199        | 1036               | 1162           | 251      |
| Standard error                                              | .05         | .08                | .05            | .10      |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm3 (Qm9). Showcard Approximately How Many Parcels Did You Personally Send In The Last Month, So Items That Wouldn'T Easily Fit Through A Letterbox? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                                  | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------|-----------|---------------------|
| MEDIUM/                                   |           |                     |
| Total                                     | URBAN     | RURAL               |
| Significance Level: 95%                   |           |                     |
| a                                         | b         | c                   |
| Unweighted total                          | 2747      | 2279                |
| Effective Weighted Sample                 | 2216      | 1854                |
| Total                                     | 2199      | 1897                |
| I didn't send any letters, cards or small |           |                     |
| parcels in the last month                 | (0.0)     | 1628                |
| 74%                                       | 75%       | 71%                 |
| c                                         | e         |                     |
| 1 or 2 items                              | (1.5)     | 374                 |
| 17%                                       | 16%       | 22%                 |
| a                                         | d         | f                   |
| 3 or 4 items                              | (3.5)     | 87                  |
| 4%                                        | 4%        | 4%                  |
| d                                         | f         |                     |
| 5 to 10 items                             | (7.5)     | 64                  |
| 3%                                        | 3%        | 2%                  |
| d                                         |           |                     |
| 11 to 20 items                            | (15.0)    | 19                  |
| 1%                                        | 1%        | -%                  |
| More than 20 items                        | (30.0)    | 5                   |
| *%                                        | *%        | *%                  |
| Don't know                                |           |                     |
| 18                                        | 17        | 1                   |
| 1%                                        | 1%        | *%                  |
| e                                         |           |                     |
| Refused                                   | 3         | 3                   |
| *%                                        | *%        | -%                  |
| Mean number of parcels sent in the last   |           |                     |
| month                                     | .8        | .8                  |
| d                                         | f         |                     |
| Columns Tested: a,b - c,d - e,f           |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm3 (Qm9). Showcard Approximately How Many Parcels Did You Personally Send In The Last Month, So Items That Wouldn'T Easily Fit Through A Letterbox? (Exclude Any Items Sent In Connection With Running A Business From Home) (Single Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         |           |                     |
| a                               | b         | c                   |
| Unweighted total                | 2747      | 2279                |
| Effective Weighted Sample       | 2216      | 1854                |
| Total                           | 2199      | 1897                |
| Standard deviation              | 2.46      | 2.48                |
| Standard error                  |           |                     |
| .05                             | .05       | .11                 |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm4 (Qm5). Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Receive In The Last Week? (Include Any Addressed Mail, Exclude Unaddressed Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2747        | 1282               | 1465           | 291      |
| Effective Weighted Sample                                   | 2216        | 1030               | 1187           | 241      |
| Total                                                       | 2199        | 1036               | 1162           | 251      |
| I didn't receive any letters,                               |             |                    |                |          |
| cards or small parcels in the                               |             |                    |                |          |
| last week                                                   | (0.0)       | 175                | 82             | 93       |
| 8%                                                          | 8%          | 8%                 | 13%            | 8%       |
| ef                                                          | ij          | kl                 | k              | opq      |
| 1 or 2 items                                                | (1.5)       | 380                | 195            | 185      |
| 17%                                                         | 19%         | 16%                | 33%            | 16%      |
| def                                                         | hij         | j                  | j              | klm      |
| 3 or 4 items                                                | (3.5)       | 471                | 214            | 258      |
| 21%                                                         | 21%         | 22%                | 24%            | 22%      |
| k                                                           |             |                    |                |          |
| 5 to 10 items                                               | (7.5)       | 694                | 313            | 382      |
| 32%                                                         | 30%         | 33%                | 21%            | 32%      |
| c                                                           | c           | c                  | g              | g        |
| 11 to 20 items                                              | (15.0)      | 327                | 154            | 172      |
| 15%                                                         | 15%         | 15%                | 6%             | 15%      |
| c                                                           | c           | c                  | ghi            | lmn      |
| 21 to 30 items                                              | (25.0)      | 76                 | 33             | 44       |
| 3%                                                          | 3%          | 4%                 | 1%             | 4%       |
| c                                                           | g           | mn                 | m              | r        |
| 31 to 50 items                                              | (40.0)      | 35                 | 20             | 16       |
| 2%                                                          | 2%          | 1%                 | -%             | 1%       |
| c                                                           | c           | l                  |                |          |
| More than 50 items                                          |             |                    |                |          |
| (60.0)                                                      | 11          | 7                  | 4              | 1        |
| *%                                                          | 1%          | *%                 | *%             | -%       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm4 (Qm5). Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Receive In The Last Week? (Include Any Addressed Mail, Exclude Unaddressed Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2747        | 1282               | 1465           | 291      |
| Effective Weighted Sample                                   | 2216        | 1030               | 1187           | 241      |
| Total                                                       | 2199        | 1036               | 1162           | 251      |
| Don't know                                                  | 28          | 18                 | 10             | 4        |
| 1%                                                          | 2%          | 1%                 | 2%             | 1%       |
| Refused                                                     | 2           | 1                  | 1              | -        |
| *%                                                          | *%          | *%                 | -%             | -%       |
| Mean number of letters,                                     |             |                    |                |          |
| cards and small parcels                                     |             |                    |                |          |
| received in the last week                                   | 7.5         | 7.6                | 7.4            | 4.4      |
| c                                                           | cd          | c                  | g              | g        |
| Standard deviation                                          | 8.03        | 8.53               | 7.56           | 5.67     |
| Standard error                                              | .15         | .24                | .20            | .33      |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm4 (Qm5). Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Receive In The Last Week? (Include Any Addressed Mail, Exclude Unaddressed Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                                     | WORKING   | DEPRIVATION LEVEL   |
|----------------------------------------------|-----------|---------------------|
| MEDIUM/                                      |           |                     |
| Total                                        | URBAN     | RURAL               |
| Significance Level: 95%                      |           |                     |
| a                                            | b         | c                   |
| Unweighted total                             | 2747      | 2279                |
| Effective Weighted Sample                    | 2216      | 1854                |
| Total                                        | 2199      | 1897                |
| I didn't receive any letters, cards or small |           |                     |
| parcels in the last week                     | (0.0)     | 175                 |
| 8%                                           | 8%        | 8%                  |
| c                                            |           |                     |
| 1 or 2 items                                 | (1.5)     | 380                 |
| 17%                                          | 17%       | 18%                 |
| c                                            | e         |                     |
| 3 or 4 items                                 | (3.5)     | 471                 |
| 21%                                          | 21%       | 21%                 |
| 5 to 10 items                                |           |                     |
| (7.5)                                        | 694       | 598                 |
| 32%                                          | 32%       | 32%                 |
| d                                            |           |                     |
| 11 to 20 items                               | (15.0)    | 327                 |
| 15%                                          | 15%       | 16%                 |
| d                                            |           |                     |
| 21 to 30 items                               | (25.0)    | 76                  |
| 3%                                           | 4%        | 3%                  |
| 31 to 50 items                               |           |                     |
| (40.0)                                       | 35        | 32                  |
| 2%                                           | 2%        | 1%                  |
| More than 50 items                           | (60.0)    | 11                  |
| *%                                           | 1%        | *%                  |
| Don't know                                   | 28        | 27                  |
| 1%                                           | 1%        | 1%                  |
| e                                            |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm4 (Qm5). Showcard Approximately How Many Letters, Cards And Small Parcels Or Packets That Would Fit Easily Through A Letterbox Did You Personally Receive In The Last Week? (Include Any Addressed Mail, Exclude Unaddressed Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                                | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------------------|-----------|---------------------|
| MEDIUM/                                 |           |                     |
| Total                                   | URBAN     | RURAL               |
| Significance Level: 95%                 |           |                     |
| a                                       | b         | c                   |
| Unweighted total                        | 2747      | 2279                |
| Effective Weighted Sample               | 2216      | 1854                |
| Total                                   | 2199      | 1897                |
| Refused                                 | 2         | 2                   |
| *%                                      | *%        | -%                  |
| Mean number of letters, cards and small |           |                     |
| parcels received in the last week       | 7.5       | 7.6                 |
| d                                       | f         |                     |
| Standard deviation                      | 8.03      | 8.15                |
| Standard error                          | .15       | .17                 |
| Columns Tested: a,b - c,d - e,f         |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm5 (Qm6). Showcard Approximately How Many Parcels Did You Personally Receive In The Last Week, So Items That Wouldn'T Easily Fit Through A Letterbox? (Single Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2747
1282
1465
291
463
868
1124
578
320
312
401
612
762
550
819
1988
251
248
260
Effective Weighted Sample
2216
1030
1187
241
385
739
879
457
254
259
337
503
618
446
667
1725
241
204
245
Total
2199
1036
1162
251
429
775
744
391
230
250
386
554
654
402
587
1836
194
107
62
I didn't receive any parcels in the last week
(0.0)
1451
696
755
171
270
462
548
290
162
161
208
292
434
274
449
1210
114
81
46
66%
67%
65%
68%
63%
60%
74%
74%
71%
64%
54%
53%
66%
68%
76%
66%
59%
75%
74%
e
de
ij
j
j
k
k
klm
p
op
op
1 or 2 items
(1.5)
500
232
268
64
108
184
144
69
49
60
110
185
141
79
94
408
58
20
14
23%
22%
23%
25%
25%
24%
19%
18%
21%
24%
29%
33%
22%
20%
16%
22%
30%
18%
22%
f
f
f
g
g
lmn
n
oq
3 or 4 items
(3.5)
144
55
89
9
30
75
29
22
8
22
39
45
51
23
25
126
13
4
1
7%
5%
8%
4%
7%
10%
4%
6%
3%
9%
10%
8%
8%
6%
4%
7%
7%
4%
2%
a
f
cf
h
gh
n
n
r
r
5 to 10 items
(7.5)
71
35
36
4
12
42
13
5
8
5
24
24
23
16
8
63
5
2
1
3%
3%
3%
2%
3%
5%
2%
1%
3%
2%
6%
4%
4%
4%
1%
3%
3%
2%
1%
cdf
g
gi
n
n
n
11 to 20 items
(15.0)
15
6
8
1
4
8
2
2
3
1
5
5
3
4
3
13
1
*
-
1%
1%
1%
*%
1%
1%
*%
1%
1%
*%
1%
1%
*%
1%
1%
1%
*%
*%
-%
More than 20 items
(30.0)
3
1
2
-
1
1
1
*
-
1
-
-
*
1
2
3
-
-
-
*%
*%
*%
-%
*%
*%
*%
*%
-%
*%
-%
-%
*%
*%
*%
*%
-%
-%
-%
Don't know
11
9
2
-
2
2
6
1
-
-
-
2
2
1
5
9
2
-
-
*%
1%
*%
-%
1%
*%
1%
*%
-%
-%
-%
*%
*%
*%
1%
*%
1%
-%
-%
b
Refused
4
2
2
1
2
1
1
2
-
-
-
1
-
3
1
4
1
-
-
*%
*%
*%
1%
*%
*%
*%
*%
-%
-%
-%
*%
-%
1%
*%
*%
*%
-%
-%
l
Mean number of parcels received in the last week
1.0
.9
1.0
.7
1.0
1.3
.7
.7
.9
1.0
1.4
1.2
.9
1.0
.7
1.0
1.0
.6
.5
cf
cf
ghi
ln
n
n
qr
qr
Standard deviation
2.23
2.10
2.34
1.51
2.43
2.53
1.92
1.87
2.17
2.41
2.49
2.14
2.02
2.58
2.26
2.33
1.79
1.61
1.14
Standard error
.04
.06
.06
.09
.11
.09
.06
.08
.12
.14
.12
.09
.07
.11
.08
.05
.11
.10
.07
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm5 (Qm6). Showcard Approximately How Many Parcels Did You Personally Receive In The Last Week, So Items That Wouldn'T Easily Fit Through A Letterbox? (Single Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2747
2279
468
1295
1446
1700
1047
Effective Weighted Sample
2216
1854
378
1100
1178
1364
853
Total
2199
1897
302
1251
943
1378
821
I didn't receive any parcels in the last week
(0.0)
1451
1258
194
768
682
880
572
66%
66%
64%
61%
72%
64%
70%
c
e
1 or 2 items
(1.5)
500
423
78
305
194
338
162
23%
22%
26%
24%
21%
25%
20%
d
f
3 or 4 items
(3.5)
144
124
19
103
40
93
51
7%
7%
6%
8%
4%
7%
6%
d
5 to 10 items
(7.5)
71
62
9
53
18
47
24
3%
3%
3%
4%
2%
3%
3%
d
11 to 20 items
(15.0)
15
13
1
11
3
11
3
1%
1%
*%
1%
*%
1%
*%
More than 20 items
(30.0)
3
3
-
3
*
1
2
*%
*%
-%
*%
*%
*%
*%
Don't know
11
10
1
5
5
3
7
*%
1%
*%
*%
1%
*%
1%
e
Refused
4
4
-
2
2
4
1
*%
*%
-%
*%
*%
*%
*%
Mean number of parcels received in the last week
1.0
1.0
.9
1.2
.7
1.0
.9
d
Standard deviation
2.23
2.30
1.78
2.55
1.63
2.24
2.22
Standard error
.04
.05
.08
.07
.04
.05
.07
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm6 (Qm7). Over The Next Year, Do You Think You Will Use Post More, Less Or About The Same As You Do Currently? (Single Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2747
1282
1465
291
463
868
1124
578
320
312
401
612
762
550
819
1988
251
248
260
Effective Weighted Sample
2216
1030
1187
241
385
739
879
457
254
259
337
503
618
446
667
1725
241
204
245
Total
2199
1036
1162
251
429
775
744
391
230
250
386
554
654
402
587
1836
194
107
62
Will use post more
116
54
62
21
27
51
17
12
12
16
23
30
38
25
23
99
9
5
3
5%
5%
5%
8%
6%
7%
2%
3%
5%
7%
6%
5%
6%
6%
4%
5%
5%
5%
4%
f
f
f
g
g
Will use post less
126
57
69
12
23
44
46
19
12
13
29
28
49
19
30
102
11
6
6
6%
5%
6%
5%
5%
6%
6%
5%
5%
5%
7%
5%
7%
5%
5%
6%
6%
6%
10%
o
Will use post about the same as currently
1863
871
992
202
358
645
658
340
196
208
324
473
538
347
504
1556
163
94
51
85%
84%
85%
80%
83%
83%
89%
87%
85%
83%
84%
86%
82%
86%
86%
85%
84%
88%
82%
cde
Don't know
93
55
39
16
21
34
22
20
9
12
10
22
29
11
31
78
11
2
2
4%
5%
3%
6%
5%
4%
3%
5%
4%
5%
3%
4%
4%
3%
5%
4%
6%
2%
3%
b
f
m
q
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm6 (Qm7). Over The Next Year, Do You Think You Will Use Post More, Less Or About The Same As You Do Currently? (Single Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                                  | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------|-----------|---------------------|
| MEDIUM/                                   |           |                     |
| Total                                     | URBAN     | RURAL               |
| Significance Level: 95%                   | a         | b                   |
| Unweighted total                          | 2747      | 2279                |
| Effective Weighted Sample                 | 2216      | 1854                |
| Total                                     | 2199      | 1897                |
| Will use post more                        | 116       | 101                 |
| 5%                                        | 5%        | 5%                  |
| d                                         |           |                     |
| Will use post less                        | 126       | 111                 |
| 6%                                        | 6%        | 5%                  |
| Will use post about the same as currently |           |                     |
| 1863                                      | 1609      | 255                 |
| 85%                                       | 85%       | 84%                 |
| Don't know                                | 93        | 76                  |
| 4%                                        | 4%        | 6%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi1 (Qi2). Have You Personally Had A Reason To Make A Complaint About Your Landline, Mobile, Or Internet Service Or Supplier In The Last 12 Months? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Yes landline
142
63
79
7
32
58
45
18
20
20
32
37
46
25
33
125
9
6
3
6%
6%
7%
2%
7%
7%
6%
5%
9%
8%
8%
6%
7%
6%
5%
6%
4%
5%
4%
c
c
c
g
g
Yes mobile
83
37
46
12
22
34
15
21
10
5
15
12
24
16
31
69
7
5
2
4%
3%
4%
4%
5%
4%
2%
5%
4%
2%
4%
2%
3%
4%
5%
4%
3%
4%
4%
f
f
i
k
Yes internet - fixed broadband/ narrowband
194
90
104
12
43
79
60
19
21
28
49
57
67
33
36
162
17
11
5
8%
8%
9%
4%
10%
10%
8%
5%
9%
11%
12%
10%
10%
8%
6%
8%
8%
9%
8%
c
c
c
g
g
g
n
n
Yes internet - mobile broadband
6
3
4
2
3
1
*
1
1
2
*
*
2
2
2
4
1
1
1
*%
*%
*%
1%
1%
*%
*%
*%
*%
1%
*%
*%
*%
1%
*%
*%
*%
1%
1%
f
o
ANY INTERNET
199
92
107
14
46
79
60
20
22
29
49
57
68
35
38
164
18
12
5
9%
8%
9%
5%
10%
10%
8%
5%
9%
11%
12%
10%
10%
8%
6%
8%
9%
10%
8%
c
c
g
g
g
n
n
No none of these
1970
952
1018
281
368
663
657
358
194
213
320
493
576
365
535
1645
174
95
56
85%
86%
84%
91%
83%
83%
87%
89%
82%
83%
81%
85%
84%
86%
86%
85%
86%
83%
88%
de
e
hij
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi1 (Qi2). Have You Personally Had A Reason To Make A Complaint About Your Landline, Mobile, Or Internet Service Or Supplier In The Last 12 Months? (Multi Code)

Base : All respondents

| URBANITY                                   | WORKING   | DEPRIVATION LEVEL   |
|--------------------------------------------|-----------|---------------------|
| MEDIUM/                                    |           |                     |
| Total                                      | URBAN     | RURAL               |
| Significance Level: 95%                    | a         | b                   |
| Unweighted total                           | 2879      | 2394                |
| Effective Weighted Sample                  | 2323      | 1949                |
| Total                                      | 2315      | 2002                |
| Yes landline                               | 142       | 110                 |
| 6%                                         | 5%        | 10%                 |
| a                                          |           |                     |
| Yes mobile                                 | 83        | 71                  |
| 4%                                         | 4%        | 4%                  |
| e                                          |           |                     |
| Yes internet - fixed broadband/ narrowband | 194       | 168                 |
| 8%                                         | 8%        | 8%                  |
| d                                          |           |                     |
| Yes internet - mobile broadband            | 6         | 4                   |
| *%                                         | *%        | 1%                  |
| ANY INTERNET                               | 199       | 171                 |
| 9%                                         | 9%        | 9%                  |
| d                                          |           |                     |
| No none of these                           | 1970      | 1717                |
| 85%                                        | 86%       | 81%                 |
| b                                          |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi2 (Qi4). And Did You Go Ahead And Make A Complaint About Your Landline Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their landline service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
178
79
99
9
31
64
73
24
27
27
31
43
53
36
45
139
12
17
10
Effective Weighted Sample
143
62
81
8
27
55
57
19
21
24
26
33
43
27
41
119
11
13
10
Total
142
63
79
7
32
58
45
18
20
20
32
37
46
25
33
125
9
6
3
Yes
121
**
**
**
**
**
**
**
**
**
**
**
**
**
**
106
**
**
**
85%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
85%
**
**
**
No
21
**
**
**
**
**
**
**
**
**
**
**
**
**
**
19
**
**
**
15%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
15%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi2 (Qi4). And Did You Go Ahead And Make A Complaint About Your Landline Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their landline service or supplier in the last 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | ~b                  |
| Unweighted total          | 178       | 130                 |
| Effective Weighted Sample | 143       | 104                 |
| Total                     | 142       | 110                 |
| Yes                       | 121       | 97                  |
| 85%                       | 88%       | **                  |
| No                        | 21        | 13                  |
| 15%                       | 12%       | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi3 (Qi5). Why Did You Not Make A Complaint About Your Landline Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their landline service or supplier
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
27
10
17
-
3
13
10
4
5
2
2
5
10
7
5
21
1
2
3
Effective Weighted Sample
21
7
14
-
3
11
8
3
4
1
2
4
9
4
5
18
1
2
3
Total
21
7
14
-
4
12
5
2
4
1
2
3
11
3
4
19
1
1
1
The problem was sorted out
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi3 (Qi5). Why Did You Not Make A Complaint About Your Landline Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their landline service or supplier
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
27
17
10
14
13
15
12
Effective Weighted Sample
21
12
9
11
12
13
8
Total
21
13
8
14
8
13
8
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi4 (Qi7). And Did You Go Ahead And Make A Complaint About Your Mobile Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
108
51
57
14
27
41
26
28
14
8
16
15
31
21
41
76
9
13
10
Effective Weighted Sample
90
43
47
13
22
36
21
25
11
7
14
12
25
18
36
69
9
12
10
Total
83
37
46
12
22
34
15
21
10
5
15
12
24
16
31
69
7
5
2
Yes
71
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
85%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
No
13
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
15%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi4 (Qi7). And Did You Go Ahead And Make A Complaint About Your Mobile Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | ~a        | ~b                  |
| Unweighted total          | 108       | 87                  |
| Effective Weighted Sample | 90        | 73                  |
| Total                     | 83        | 71                  |
| Yes                       | 71        | **                  |
| 85%                       | **        | **                  |
| No                        | 13        | **                  |
| 15%                       | **        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi5 (Qi8). Why Did You Not Make A Complaint About Your Mobile Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile service or supplier
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
17
4
13
2
1
10
4
6
1
1
2
4
4
2
7
12
1
3
1
Effective Weighted Sample
14
3
11
2
1
9
3
5
1
1
2
4
4
2
5
11
1
3
1
Total
13
3
10
2
1
8
2
5
1
1
1
2
4
2
5
11
1
1
*
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi5 (Qi8). Why Did You Not Make A Complaint About Your Mobile Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile service or supplier
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
17
12
5
3
14
8
9
Effective Weighted Sample
14
11
4
3
11
7
8
Total
13
11
2
3
10
5
8
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi6 (Qi10). And Did You Go Ahead And Make A Complaint About Your Internet Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
227
105
122
17
47
84
78
24
31
37
47
62
73
47
44
167
20
21
19
Effective Weighted Sample
186
84
103
14
40
72
62
20
25
32
41
52
59
39
37
145
19
18
18
Total
194
90
104
12
43
79
60
19
21
28
49
57
67
33
36
162
17
11
5
Yes
170
81
89
**
**
**
**
**
**
**
**
**
**
**
**
145
**
**
**
88%
90%
86%
**
**
**
**
**
**
**
**
**
**
**
**
90%
**
**
**
No
24
9
15
**
**
**
**
**
**
**
**
**
**
**
**
17
**
**
**
12%
10%
14%
**
**
**
**
**
**
**
**
**
**
**
**
10%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi6 (Qi10). And Did You Go Ahead And Make A Complaint About Your Internet Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
~d
e
~f
Unweighted total
227
191
36
132
95
148
79
Effective Weighted Sample
186
158
29
110
80
123
64
Total
194
168
26
125
68
128
66
Yes
170
146
**
108
**
113
**
88%
87%
**
86%
**
89%
**
No
24
22
**
18
**
14
**
12%
13%
**
14%
**
11%
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi7 (Qi11). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their fixed broadband/ narrowband internet service or supplier
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
29
13
16
4
8
9
8
3
3
4
3
9
11
4
5
16
4
6
3
Effective Weighted Sample
23
10
13
3
7
7
7
3
2
3
3
8
8
3
4
14
4
5
3
Total
24
9
15
3
9
7
5
3
2
2
2
6
9
3
6
17
3
3
1
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi7 (Qi11). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their fixed broadband/ narrowband internet service or supplier
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
29
25
4
19
10
17
12
Effective Weighted Sample
23
20
4
15
8
13
10
Total
24
22
2
18
7
14
10
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi8 (Qi13). And Did You Go Ahead And Make A Complaint About Your Mobile Broadband Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
10
6
4
4
3
1
2
2
2
3
1
1
4
2
3
4
1
3
2
Effective Weighted Sample
7
5
3
4
3
1
2
2
2
2
1
1
3
2
3
3
1
3
2
Total
6
3
4
2
3
1
*
1
1
2
*
*
2
2
2
4
1
1
1
Yes
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
No
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi8 (Qi13). And Did You Go Ahead And Make A Complaint About Your Mobile Broadband Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | ~a        | ~b                  |
| Unweighted total          | 10        | 6                   |
| Effective Weighted Sample | 7         | 4                   |
| Total                     | 6         | 4                   |
| Yes                       | **        | **                  |
| **                        | **        | **                  |
| No                        | **        | **                  |
| **                        | **        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi9 (Qi14). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile broadband internet service or supplier
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
2
2
-
1
-
-
1
-
1
1
-
-
1
-
1
1
-
-
1
Effective Weighted Sample
2
2
-
1
-
-
1
-
1
1
-
-
1
-
1
1
-
-
1
Total
1
1
-
1
-
-
*
-
1
*
-
-
*
-
1
1
-
-
*
Not worth the hassle
**
**
-
**
-
-
**
-
**
**
-
-
**
-
**
**
-
-
**
**
**
-%
**
-%
-%
**
-%
**
**
-%
-%
**
-%
**
**
-%
-%
**
They wouldn't do anything anyway
**
**
-
**
-
-
**
-
**
**
-
-
**
-
**
**
-
-
**
**
**
-%
**
-%
-%
**
-%
**
**
-%
-%
**
-%
**
**
-%
-%
**
The problem was sorted out
**
**
-
**
-
-
**
-
**
**
-
-
**
-
**
**
-
-
**
**
**
-%
**
-%
-%
**
-%
**
**
-%
-%
**
-%
**
**
-%
-%
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi9 (Qi14). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile broadband internet service or supplier
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
2
2
-
1
1
-
2
Effective Weighted Sample
2
2
-
1
1
-
2
Total
1
1
-
*
1
-
1
Not worth the hassle
**
**
-
**
**
-
**
**
**
-%
**
**
-%
**
They wouldn't do anything anyway
**
**
-
**
**
-
**
**
**
-%
**
**
-%
**
The problem was sorted out
**
**
-
**
**
-
**
**
**
-%
**
**
-%
**
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz1. Showcard Could You Please Take A Look At The Options Shown On This Card And Let Me Know Which Applies To You? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Married/ civil partnership
1181
584
598
24
199
524
434
92
106
151
304
395
340
243
202
992
96
63
30
51%
53%
50%
8%
45%
65%
57%
23%
45%
59%
76%
68%
50%
57%
32%
51%
48%
55%
48%
c
cdf
cd
g
gh
ghi
lmn
n
ln
Co-habiting
192
105
86
38
74
68
11
26
22
27
40
35
58
43
55
167
14
6
4
8%
9%
7%
12%
17%
9%
1%
6%
9%
10%
10%
6%
8%
10%
9%
9%
7%
6%
6%
b
f
ef
f
k
Single
583
311
273
248
150
120
65
147
63
50
42
91
196
82
213
481
56
27
20
25%
28%
23%
80%
34%
15%
9%
36%
27%
19%
11%
16%
29%
19%
34%
25%
28%
24%
31%
b
def
ef
f
hij
j
j
km
klm
o
Widowed, divorced or separated
350
105
245
1
19
84
246
138
46
27
11
56
89
55
150
287
35
18
10
15%
9%
20%
*%
4%
10%
32%
34%
20%
11%
3%
10%
13%
13%
24%
15%
17%
16%
15%
a
c
cd
cde
hij
ij
j
klm
Refused
9
5
4
-
1
5
3
1
-
1
1
4
3
-
2
7
1
-
-
*%
*%
*%
-%
*%
1%
*%
*%
-%
*%
*%
1%
*%
-%
*%
*%
1%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz1. Showcard Could You Please Take A Look At The Options Shown On This Card And Let Me Know Which Applies To You? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Married/ civil partnership
1181
999
183
767
412
816
365
51%
50%
58%
59%
41%
56%
42%
a
d
f
Co-habiting
192
163
29
139
52
112
80
8%
8%
9%
11%
5%
8%
9%
d
Single
583
533
51
284
300
310
273
25%
27%
16%
22%
30%
21%
32%
b
c
e
Widowed, divorced or separated
350
302
48
101
247
204
146
15%
15%
15%
8%
24%
14%
17%
c
Refused
9
6
3
7
2
6
3
*%
*%
1%
1%
*%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
WHITE British
1512
693
820
200
290
518
504
253
145
164
281
395
425
294
396
1395
21
58
37
65%
62%
68%
64%
65%
65%
66%
63%
61%
64%
71%
68%
62%
69%
64%
72%
11%
51%
59%
a
gh
l
ln
pqr
p
p
English
249
125
125
21
30
70
128
42
30
33
38
64
79
37
69
233
9
6
1
11%
11%
10%
7%
7%
9%
17%
10%
13%
13%
10%
11%
12%
9%
11%
12%
4%
5%
1%
cde
pqr
r
r
Scottish
162
78
85
21
30
59
53
37
26
17
34
34
48
32
48
12
151
-
-
7%
7%
7%
7%
7%
7%
7%
9%
11%
7%
9%
6%
7%
7%
8%
1%
75%
-%
-%
oqr
Welsh
53
30
23
6
9
19
18
12
7
9
6
7
15
11
19
6
2
45
-
2%
3%
2%
2%
2%
2%
2%
3%
3%
4%
2%
1%
2%
3%
3%
*%
1%
39%
-%
k
opr
Irish
36
20
16
5
7
12
11
11
7
4
3
6
10
6
14
13
3
-
20
2%
2%
1%
2%
2%
2%
1%
3%
3%
2%
1%
1%
1%
1%
2%
1%
1%
-%
32%
j
j
opq
Any other white background
76
38
38
14
26
28
8
9
7
6
13
20
25
11
20
63
6
1
5
3%
3%
3%
4%
6%
3%
1%
2%
3%
2%
3%
3%
4%
3%
3%
3%
3%
1%
8%
f
f
f
opq
MIXED White and Black Caribbean
17
9
8
1
4
11
1
4
1
4
1
3
8
1
5
17
-
-
-
1%
1%
1%
*%
1%
1%
*%
1%
*%
2%
*%
*%
1%
*%
1%
1%
-%
-%
-%
f
f
White and Black African
4
2
2
1
-
1
2
-
1
-
-
2
2
1
-
4
-
-
-
*%
*%
*%
*%
-%
*%
*%
-%
1%
-%
-%
*%
*%
*%
-%
*%
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
White and Asian
6
4
2
3
2
1
*
3
-
1
-
-
3
-
3
6
-
*
-
*%
*%
*%
1%
1%
*%
*%
1%
-%
*%
-%
-%
*%
-%
1%
*%
-%
*%
-%
f
Any other mixed background
1
1
*
-
*
1
-
1
-
-
-
-
-
*
1
1
-
*
-
*%
*%
*%
-%
*%
*%
-%
*%
-%
-%
-%
-%
-%
*%
*%
*%
-%
*%
-%
ASIAN AND BRITISH ASIAN Indian
59
31
28
8
15
21
15
9
5
4
7
17
20
11
11
54
5
1
*
3%
3%
2%
3%
3%
3%
2%
2%
2%
1%
2%
3%
3%
2%
2%
3%
2%
1%
*%
qr
Pakistani
27
19
8
8
5
12
2
4
1
1
3
6
7
5
8
23
3
1
-
1%
2%
1%
2%
1%
1%
*%
1%
*%
*%
1%
1%
1%
1%
1%
1%
2%
1%
-%
b
f
f
r
Bangladeshi
18
10
8
5
5
6
2
1
-
-
-
4
5
3
6
18
-
-
-
1%
1%
1%
2%
1%
1%
*%
*%
-%
-%
-%
1%
1%
1%
1%
1%
-%
-%
-%
f
f
Any other Asian background
7
4
3
1
2
4
-
1
1
*
1
-
4
1
2
7
-
-
*
*%
*%
*%
*%
*%
*%
-%
*%
*%
*%
*%
-%
1%
*%
*%
*%
-%
-%
*%
f
f
BLACK AND BLACK BRITISH Caribbean
25
11
14
4
3
12
6
3
1
6
4
4
10
6
5
25
-
*
-
1%
1%
1%
1%
1%
2%
1%
1%
*%
2%
1%
1%
2%
1%
1%
1%
-%
*%
-%
h
African
40
22
18
9
8
20
3
10
4
5
3
12
15
4
9
39
-
1
-
2%
2%
2%
3%
2%
2%
*%
3%
2%
2%
1%
2%
2%
1%
1%
2%
-%
1%
-%
f
f
f
pr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz2. Showcard Which Of The Groups On This Card Do You Consider You Belong To? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Any other black background
5
3
2
1
2
-
1
1
-
-
-
-
1
-
3
4
1
-
-
*%
*%
*%
*%
1%
-%
*%
*%
-%
-%
-%
-%
*%
-%
1%
*%
*%
-%
-%
e
MIDDLE EAST AND ARABIC ORIGIN
Middle Eastern, including Arabic origin
4
3
1
-
1
1
2
1
-
-
-
1
2
-
1
4
-
-
-
*%
*%
*%
-%
*%
*%
*%
*%
-%
-%
-%
*%
*%
-%
*%
*%
-%
-%
-%
Iranian
1
1
-
-
1
-
-
-
-
-
-
-
1
-
-
1
-
-
-
*%
*%
-%
-%
*%
-%
-%
-%
-%
-%
-%
-%
*%
-%
-%
*%
-%
-%
-%
CHINESE OR OTHER ETHNIC GROUP Chinese
1
-
1
1
-
-
-
1
-
-
-
-
1
-
-
1
-
-
-
*%
-%
*%
*%
-%
-%
-%
*%
-%
-%
-%
-%
*%
-%
-%
*%
-%
-%
-%
Any other background
5
2
3
-
1
3
1
2
1
-
1
1
2
1
1
4
1
-
-
*%
*%
*%
-%
*%
*%
*%
*%
*%
-%
*%
*%
*%
*%
*%
*%
*%
-%
-%
Refused
7
4
2
1
1
2
2
-
*
1
1
3
3
*
*
5
1
*
*
*%
*%
*%
*%
*%
*%
*%
-%
*%
*%
*%
1%
*%
*%
*%
*%
*%
*%
*%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz2. Showcard Which Of The Groups On This Card Do You Consider You Belong To? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
WHITE British
1512
1295
218
864
645
1055
458
65%
65%
70%
67%
64%
73%
53%
f
English
249
210
39
116
131
171
78
11%
10%
13%
9%
13%
12%
9%
c
f
Scottish
162
130
32
83
79
82
80
7%
6%
10%
6%
8%
6%
9%
a
e
Welsh
53
44
9
26
26
32
21
2%
2%
3%
2%
3%
2%
2%
Irish
36
30
5
18
18
15
21
2%
2%
2%
1%
2%
1%
2%
e
Any other white background
76
73
3
55
21
30
46
3%
4%
1%
4%
2%
2%
5%
b
d
e
MIXED White and Black Caribbean
17
17
-
11
6
1
16
1%
1%
-%
1%
1%
*%
2%
e
White and Black African
4
4
-
3
2
4
-
*%
*%
-%
*%
*%
*%
-%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz2. Showcard Which Of The Groups On This Card Do You Consider You Belong To? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
White and Asian
6
4
3
6
*
6
-
*%
*%
1%
*%
*%
*%
-%
a
d
f
Any other mixed background
1
1
-
-
1
*
1
*%
*%
-%
-%
*%
*%
*%
ASIAN AND BRITISH ASIAN Indian
59
59
1
36
23
15
44
3%
3%
*%
3%
2%
1%
5%
b
e
Pakistani
27
27
-
15
12
6
20
1%
1%
-%
1%
1%
*%
2%
b
e
Bangladeshi
18
18
-
6
12
-
18
1%
1%
-%
*%
1%
-%
2%
e
Any other Asian background
7
7
-
4
3
4
3
*%
*%
-%
*%
*%
*%
*%
BLACK AND BLACK BRITISH Caribbean
25
25
*
18
8
9
17
1%
1%
*%
1%
1%
1%
2%
e
African
40
40
-
24
16
6
34
2%
2%
-%
2%
2%
*%
4%
b
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz2. Showcard Which Of The Groups On This Card Do You Consider You Belong To? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Any other black background
5
5
-
2
3
1
3
*%
*%
-%
*%
*%
*%
*%
MIDDLE EAST AND ARABIC ORIGIN Middle Eastern, including Arabic origin
4
4
-
2
2
2
2
*%
*%
-%
*%
*%
*%
*%
Iranian
1
1
-
-
1
-
1
*%
*%
-%
-%
*%
-%
*%
CHINESE OR OTHER ETHNIC GROUP Chinese
1
1
-
-
1
1
-
*%
*%
-%
-%
*%
*%
-%
Any other background
5
5
-
4
1
4
1
*%
*%
-%
*%
*%
*%
*%
Refused
7
3
3
6
1
4
3
*%
*%
1%
*%
*%
*%
*%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz3 (C9). Showcard Which Of These, If Any, Limit Your Daily Activities Or The Work You Can Do? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Cannot walk far or manage stairs or can only do so with difficulty
127
60
67
1
8
27
92
58
12
5
5
22
27
23
54
104
12
8
3
5%
5%
6%
*%
2%
3%
12%
14%
5%
2%
1%
4%
4%
5%
9%
5%
6%
7%
5%
c
cde
hij
ij
klm
Breathlessness or chest pains
89
45
43
3
7
24
54
35
12
11
4
8
21
15
43
70
10
5
4
4%
4%
4%
1%
2%
3%
7%
9%
5%
4%
1%
1%
3%
4%
7%
4%
5%
5%
6%
cde
ij
j
j
k
klm
o
Poor hearing, partial hearing or deafness
67
34
34
2
-
11
54
24
6
7
4
15
12
8
32
56
5
4
2
3%
3%
3%
1%
-%
1%
7%
6%
3%
3%
1%
3%
2%
2%
5%
3%
2%
4%
3%
d
cde
hj
klm
Poor vision, partial sight or blindness
48
18
30
4
2
8
34
14
11
3
4
9
12
7
20
40
3
4
2
2%
2%
3%
1%
1%
1%
4%
3%
5%
1%
1%
1%
2%
2%
3%
2%
2%
3%
3%
cde
j
ij
Mental health problems or difficulties
29
17
12
1
5
15
8
18
5
1
-
2
3
3
22
24
2
2
1
1%
2%
1%
*%
1%
2%
1%
4%
2%
*%
-%
*%
*%
1%
3%
1%
1%
2%
2%
c
ij
j
klm
Limited ability to reach
24
8
17
1
2
7
15
10
2
1
2
5
7
5
8
21
1
2
1
1%
1%
1%
*%
*%
1%
2%
2%
1%
*%
*%
1%
1%
1%
1%
1%
*%
2%
1%
d
ij
Dyslexia
15
6
9
3
2
6
4
3
2
2
3
4
3
3
5
12
2
1
*
1%
1%
1%
1%
*%
1%
1%
1%
1%
1%
1%
1%
*%
1%
1%
1%
1%
1%
*%
Cannot walk at all / use a wheelchair
12
7
5
-
-
5
7
5
2
-
2
2
3
1
7
10
1
1
1
1%
1%
*%
-%
-%
1%
1%
1%
1%
-%
*%
*%
*%
*%
1%
1%
*%
1%
1%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz3 (C9). Showcard Which Of These, If Any, Limit Your Daily Activities Or The Work You Can Do? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Other illnesses or health problems which limit your daily activities or the work that you can do
106
55
51
5
4
43
54
42
7
5
7
21
23
16
47
86
11
7
3
5%
5%
4%
2%
1%
5%
7%
10%
3%
2%
2%
4%
3%
4%
7%
4%
5%
6%
5%
cd
cd
hij
klm
None
1972
947
1024
293
421
697
561
276
195
233
374
520
617
371
462
1653
172
93
53
85%
85%
85%
94%
95%
87%
74%
68%
82%
91%
94%
90%
90%
87%
74%
85%
85%
82%
83%
ef
ef
f
g
gh
gh
n
n
n
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz3 (C9). Showcard Which Of These, If Any, Limit Your Daily Activities Or The Work You Can Do? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Cannot walk far or manage stairs or can only do so with difficulty
127
104
23
16
110
67
60
5%
5%
7%
1%
11%
5%
7%
c
e
Breathlessness or chest pains
89
75
13
19
69
48
40
4%
4%
4%
1%
7%
3%
5%
c
Poor hearing, partial hearing or deafness
67
58
9
13
54
45
22
3%
3%
3%
1%
5%
3%
3%
c
Poor vision, partial sight or blindness
48
43
6
12
36
29
19
2%
2%
2%
1%
4%
2%
2%
c
Mental health problems or difficulties
29
25
5
3
26
16
13
1%
1%
1%
*%
3%
1%
1%
c
Limited ability to reach
24
21
3
4
21
11
14
1%
1%
1%
*%
2%
1%
2%
c
Dyslexia
15
11
4
9
6
11
4
1%
1%
1%
1%
1%
1%
*%
Cannot walk at all / use a wheelchair
12
11
2
1
11
6
6
1%
1%
1%
*%
1%
*%
1%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz3 (C9). Showcard Which Of These, If Any, Limit Your Daily Activities Or The Work You Can Do? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Other illnesses or health problems which limit your daily activities or the work that you can do
106
85
22
32
75
59
48
5%
4%
7%
2%
7%
4%
5%
a
c
None
1972
1715
257
1209
759
1258
714
85%
86%
82%
93%
75%
87%
82%
d
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
72
28
44
4
2
11
55
22
15
4
4
9
17
13
32
50
5
9
8
Effective Weighted Sample
55
22
33
3
2
9
44
18
11
4
3
8
13
9
25
41
5
7
7
Total
48
18
30
4
2
8
34
14
11
3
4
9
12
7
20
40
3
4
2
Cannot tell by the light where the windows are
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see the shapes of furniture in the room
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if close to his or her face
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if he or she is at arm's length
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a newspaper headline
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a large print book
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend across a room
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend across a road
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
72
28
44
4
2
11
55
22
15
4
4
9
17
13
32
50
5
9
8
Effective Weighted Sample
55
22
33
3
2
9
44
18
11
4
3
8
13
9
25
41
5
7
7
Total
48
18
30
4
2
8
34
14
11
3
4
9
12
7
20
40
3
4
2
Have difficulty seeing ordinary newspaper print
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
72
61
11
11
60
40
32
Effective Weighted Sample
55
46
9
9
47
32
24
Total
48
43
6
12
36
29
19
Cannot tell by the light where the windows are
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see the shapes of furniture in the room
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if close to
his or her face
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if he or she is at arm's length
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a newspaper headline
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a large print book
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend across a room
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend across a road
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness

| URBANITY                                        | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------------|-----------|---------------------|
| MEDIUM/                                         |           |                     |
| Total                                           | URBAN     | RURAL               |
| Significance Level: 95%                         | ~a        | ~b                  |
| Unweighted total                                | 72        | 61                  |
| Effective Weighted Sample                       | 55        | 46                  |
| Total                                           | 48        | 43                  |
| Have difficulty seeing ordinary newspaper print | **        | **                  |
| **                                              | **        | **                  |
| Other                                           | **        | **                  |
| **                                              | **        | **                  |
| Don't know                                      | **        | **                  |
| **                                              | **        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
114
56
58
3
-
12
99
43
11
8
5
23
20
15
55
81
8
14
11
Effective Weighted Sample
88
44
44
3
-
10
78
34
7
7
4
19
15
11
42
68
7
11
10
Total
67
34
34
2
-
11
54
24
6
7
4
15
12
8
32
56
5
4
2
Cannot hear sounds at all
2
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
4%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot follow a TV programme with the volume turned up
8
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
12%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Have difficulty hearing someone talking in a loud voice in a quiet room
6
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
9%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot hear a doorbell, alarm clock or telephone bell
5
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
8%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot follow a TV programme at a volume others find acceptable
12
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
19%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Difficulty hearing someone talking in a normal voice in a quiet room
6
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
8%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Difficulty following a conversation against background noise
15
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
22%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
4
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
6%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
114
56
58
3
-
12
99
43
11
8
5
23
20
15
55
81
8
14
11
Effective Weighted Sample
88
44
44
3
-
10
78
34
7
7
4
19
15
11
42
68
7
11
10
Total
67
34
34
2
-
11
54
24
6
7
4
15
12
8
32
56
5
4
2
Don't know
8
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
12%
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness

| URBANITY                                                   | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                    |           |                     |
| Total                                                      | URBAN     | RURAL               |
| Significance Level: 95%                                    | ~a        | ~b                  |
| Unweighted total                                           | 114       | 92                  |
| Effective Weighted Sample                                  | 88        | 72                  |
| Total                                                      | 67        | 58                  |
| Cannot hear sounds at all                                  | 2         | **                  |
| 4%                                                         | **        | **                  |
| Cannot follow a TV programme with the volume turned        |           |                     |
| up                                                         | 8         | **                  |
| 12%                                                        | **        | **                  |
| Have difficulty hearing someone talking in a loud voice in |           |                     |
| a quiet room                                               | 6         | **                  |
| 9%                                                         | **        | **                  |
| Cannot hear a doorbell, alarm clock or telephone bell      | 5         | **                  |
| 8%                                                         | **        | **                  |
| Cannot follow a TV programme at a volume others find       |           |                     |
| acceptable                                                 | 12        | **                  |
| 19%                                                        | **        | **                  |
| Difficulty hearing someone talking in a normal voice in a  |           |                     |
| quiet room                                                 | 6         | **                  |
| 8%                                                         | **        | **                  |
| Difficulty following a conversation against background     |           |                     |
| noise                                                      | 15        | **                  |
| 22%                                                        | **        | **                  |
| Other                                                      | 4         | **                  |
| 6%                                                         | **        | **                  |
| Columns Tested: a,b - c,d - e,f                            |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | ~a        | ~b                  |
| Unweighted total          | 114       | 92                  |
| Effective Weighted Sample | 88        | 72                  |
| Total                     | 67        | 58                  |
| Don't know                | 8         | **                  |
| 12%                       | **        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz8 (Qz9A). Could You Please Tell Me If Your Total Household Income From All Sources Before Tax And Other Deductions Is Above Or Below £11,500 Per Year?

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Under £11,500
404
158
246
55
78
104
167
404
-
-
-
17
64
53
269
322
46
24
12
17%
14%
20%
18%
18%
13%
22%
100%
-%
-%
-%
3%
9%
13%
43%
17%
23%
21%
19%
a
e
e
e
hij
k
k
klm
o
Above £11,500
1220
603
618
113
256
508
344
-
221
243
375
415
405
230
171
1000
118
68
34
53%
54%
51%
36%
58%
63%
45%
-%
94%
95%
94%
71%
59%
54%
27%
52%
59%
60%
53%
cf
cf
c
g
g
g
lmn
n
n
o
o
Don't know
212
110
102
94
34
39
45
-
5
2
4
38
55
46
73
181
15
6
10
9%
10%
8%
30%
8%
5%
6%
-%
2%
1%
1%
6%
8%
11%
12%
9%
7%
6%
15%
def
g
g
k
kl
opq
Refused
479
240
240
49
76
151
203
-
10
11
18
112
162
95
109
433
22
16
8
21%
22%
20%
16%
17%
19%
27%
-%
4%
4%
5%
19%
24%
22%
18%
22%
11%
14%
13%
cde
g
g
g
n
n
pqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz8 (Qz9A). Could You Please Tell Me If Your Total Household Income From All Sources Before Tax And Other Deductions Is Above Or Below £11,500 Per Year?

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2879      | 2394                |
| Effective Weighted Sample | 2323      | 1949                |
| Total                     | 2315      | 2002                |
| Under £11,500             | 404       | 356                 |
| 17%                       | 18%       | 15%                 |
| c                         | e         |                     |
| Above £11,500             | 1220      | 1029                |
| 53%                       | 51%       | 61%                 |
| a                         | d         | f                   |
| Don't know                | 212       | 185                 |
| 9%                        | 9%        | 9%                  |
| c                         |           |                     |
| Refused                   | 479       | 432                 |
| 21%                       | 22%       | 15%                 |
| b                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz9. Showcard Group In Which You Would Place Your Total Household Income From All Sources, Before Tax And Other Deductions? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2879
1366
1513
359
481
894
1144
597
331
320
411
638
795
579
863
2085
263
264
267
Effective Weighted Sample
2323
1097
1227
298
398
762
893
473
262
266
346
526
643
469
705
1810
252
217
251
Total
2315
1110
1205
311
444
801
759
404
236
256
397
581
686
424
622
1935
202
114
64
Up to £221/ Under £11,500
404
158
246
55
78
104
167
404
-
-
-
17
64
53
269
322
46
24
12
17%
14%
20%
18%
18%
13%
22%
100%
-%
-%
-%
3%
9%
13%
43%
17%
23%
21%
19%
a
e
e
e
hij
k
k
klm
o
£222 - £336/ £11,500 - £17,499
236
108
129
18
45
81
93
-
236
-
-
24
72
62
78
179
31
16
11
10%
10%
11%
6%
10%
10%
12%
-%
100%
-%
-%
4%
11%
15%
13%
9%
15%
14%
17%
c
c
c
gij
k
kl
k
o
o
o
£337 - £576/ £17,500 - £29,999
256
132
124
18
71
100
67
-
-
256
-
49
101
68
38
200
26
20
10
11%
12%
10%
6%
16%
12%
9%
-%
-%
100%
-%
8%
15%
16%
6%
10%
13%
17%
15%
cf
cf
ghj
kn
kn
o
o
£578 - £961/ £30,000 - £49,999
242
118
124
24
49
119
50
-
-
-
242
123
66
42
11
207
22
6
7
10%
11%
10%
8%
11%
15%
7%
-%
-%
-%
61%
21%
10%
10%
2%
11%
11%
5%
11%
f
cf
ghi
lmn
n
n
q
q
q
£962 or over/ £50,000+
155
79
76
13
31
81
30
-
-
-
155
107
35
11
2
134
16
3
2
7%
7%
6%
4%
7%
10%
4%
-%
-%
-%
39%
18%
5%
3%
*%
7%
8%
3%
4%
f
cf
ghi
lmn
mn
n
qr
qr
DK/ Refused
1022
516
506
183
169
317
353
-
-
-
-
261
348
188
224
893
61
46
22
44%
46%
42%
59%
38%
40%
46%
-%
-%
-%
-%
45%
51%
44%
36%
46%
30%
40%
34%
b
def
de
n
kmn
n
pr
p

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz9. Showcard Group In Which You Would Place Your Total Household Income From All Sources, Before Tax And Other Deductions? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2879
2394
485
1339
1534
1775
1104
Effective Weighted Sample
2323
1949
392
1138
1247
1424
901
Total
2315
2002
313
1298
1012
1448
867
Up to £221/ Under £11,500
404
356
48
93
307
190
214
17%
18%
15%
7%
30%
13%
25%
c
e
£222 - £336/ £11,500 - £17,499
236
203
33
129
106
137
99
10%
10%
11%
10%
11%
9%
11%
£337 - £576/ £17,500 - £29,999
256
220
36
186
69
160
95
11%
11%
11%
14%
7%
11%
11%
d
£578 - £961/ £30,000 - £49,999
242
206
36
199
43
189
53
10%
10%
11%
15%
4%
13%
6%
d
f
£962 or over/ £50,000+
155
133
22
134
21
128
27
7%
7%
7%
10%
2%
9%
3%
d
f
DK/ Refused
1022
884
138
556
465
644
378
44%
44%
44%
43%
46%
44%
44%
Columns Tested: a,b - c,d - e,f