NATION..........................................................................................................................................................................................................................................................................................................................................................................................................................1
Base : All respondents
REGION .........................................................................................................................................................................................................................................................................................................................................................................................................................3
Base : All respondents
URBANITY .....................................................................................................................................................................................................................................................................................................................................................................................................................7
Base : All respondents
CABLE AREA.................................................................................................................................................................................................................................................................................................................................................................................................................9
Base : All respondents
DEPRIVATION LEVEL.................................................................................................................................................................................................................................................................................................................................................................................................11
Base : All respondents
SE. GENDER ...............................................................................................................................................................................................................................................................................................................................................................................................................13
Base : All respondents
SF. AGE OF RESPONDENT.......................................................................................................................................................................................................................................................................................................................................................................................15
Base : All respondents
SG (QZ8). What is the occupation of the main wage earner in your household? CODE SOCIAL GRADE. (SINGLE CODE)..................................................................................................................................................................................................................................17
Base : All respondents
QZ6 (SG). WORKING STATUS...................................................................................................................................................................................................................................................................................................................................................................................19
Base : All respondents
QZ7 (SH). HOUSEHOLD STATUS..............................................................................................................................................................................................................................................................................................................................................................................23
Base : All respondents
SH (SI). Total number in household (including respondent and any children)............................................................................................................................................................................................................................................................................................................25
Base : All respondents
SI (SK). Household size...............................................................................................................................................................................................................................................................................................................................................................................................27
Base : All respondents
SJ. Total number of children in household (under 18), including respondent (if respondent is under 18) .................................................................................................................................................................................................................................................................29
Base : All respondents
SK (SL). And are you the parent or guardian of any of the children in the household? (SINGLE CODE) .................................................................................................................................................................................................................................................................31
Base : Those with children aged under 18 in the household
QC1. Is there a landline phone in your home that can be used to make and receive calls? (SINGLE CODE) PROMPTED....................................................................................................................................................................................................................................33
Base : All respondents
QC2 (QC2A). Do you ever use this landline phone at home yourself to make or receive calls, for internet access or both? (MULTI CODE)..........................................................................................................................................................................................................35
Base : Those with a landline phone at home
QC3 (QC21B). SHOWCARD Which of these do you consider is your main supplier? (SINGLE CODE) ..................................................................................................................................................................................................................................................................37
Base : Those with a landline phone at home
QC4 (QC7A). SHOWCARD How likely is it that your household will get a landline phone at home in the next 12 months? (SINGLE CODE)........................................................................................................................................................................................................39
Base : Those without a landline phone at home
QC5 (QC7B). Why are you unlikely to get a landline phone at home in the next 12 months? (MULTI CODE) UNPROMPTED ..............................................................................................................................................................................................................................41
Base : Those unlikely to get a landline phone in next 12 months
QC6. SHOWCARD Thinking about landline phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE).............................................................................................................................................................................................45
Base : All respondents
QD1. How many mobile phones IN TOTAL do you AND members of your household use? (SINGLE CODE).........................................................................................................................................................................................................................................................49
Base : All respondents
QD2. Do you personally use a mobile phone? How many mobile phones with different telephone numbers do you use at least once a month? Please include any phones used for work or other purposes. (SINGLE CODE)....................................................................51
Base : All respondents
QD3 (QD10). Which mobile network do you use most often? (SINGLE CODE) ........................................................................................................................................................................................................................................................................................................53
Base : Those who personally use a mobile phone
QD4 (QD11). SHOWCARD Which of these best describes the mobile package you personally use most often? (SINGLE CODE) .......................................................................................................................................................................................................................55
Base : Those who personally use a mobile phone
QD5 (QD11A). When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? (SINGLE CODE).........................................................................................................................................................................57
Base : Those who use a postpay/ contract mobile phone
QD6 (QD24B). Do you personally use a smartphone? IF UNSURE - A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet. Popular brands of smartphone include BlackBerry, iPhone and Android phones such as the HTC Desire. ............................................................................................................................................................................................................................................................................................................................59
Base : Those who personally use a mobile phone
QD7 (QD27). SHOWCARD How likely is it that you will get a smartphone in the next 12 months? (SINGLE CODE)..............................................................................................................................................................................................................................................61
Base : Those without a smartphone
QD8 (QD38). Why are you unlikely to get a smartphone at home in the next 12 months? (MULTI CODE) UNPROMPTED ...................................................................................................................................................................................................................................63
Base : Those unlikely to get a smartphone in the next 12 months
QD9 (QD6). SHOWCARD Thinking about mobile phones, do you ever have/ think you might have difficulties with any of the following? (MULTI CODE)....................................................................................................................................................................................67
Base : All respondents
QE1. Does your household have a PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY)................................................................................................................................................................................................................................................71
Base : All respondents
QE2. Do you or does anyone in your household have access to the internet/ Worldwide Web at HOME (via any device, e.g. PC, mobile phone etc)? (SINGLE CODE)............................................................................................................................................................73
Base : All respondents
QE3 (IN6). SHOWCARD Do you ever access the internet anywhere other than in your home at all? IF YES: Where is that? (MULTI CODE)......................................................................................................................................................................................................75
Base : All respondents
QE4 (QE23). SHOWCARD And how often do you personally use the internet nowadays either at home or elsewhere? (SINGLE CODE)............................................................................................................................................................................................................79
Base : Those who use the internet at home or elsewhere
QE5 (QE9). SHOWCARD Which of these methods does your household use to connect to the internet at home? (MULTI CODE).......................................................................................................................................................................................................................81
Base : Those with access to the internet at home

## Qe6 (Qe22B). You Mentioned That Your Household Has A Mobile Broadband Connection (Connecting Via A Usb Stick Or Dongle, Or Built-In 3G Connectivity In A Laptop Or Another Device). Do You Personally Access The Internet In This Way, Using Mobile Broadband? ....85

Base : Those in a household with mobile broadband
QE7 (QE22C). Which one of these best describes where you use mobile broadband to access the internet? (SINGLE CODE) ............................................................................................................................................................................................................................87
Base : Those who use mobile broadband to access the internet

## Qe8 (Qe22D). Showcard Which Of These Best Describe What You Use To Connect To Your Mobile Broadband Service (Connecting Via A Usb Stick Or Dongle, Or Built In 3G Connectivity In A Laptop Or Another Device)? (Multi Code)....................................................89

Base : Those who use mobile broadband to access the internet
QE9 (QE7). Which Internet Service Provider (ISP) does your household currently use as its MAIN supplier at home? (SINGLE CODE) ..............................................................................................................................................................................................................91
Base : Those with access to the internet at home

QE10 (QE3B). How many people aged 16 or over in your household (including yourself) could access the fixed Broadband connection in your home if they wanted to?..........................................................................................................................................................95
Base : Those with fixed broadband at home where there is more than one person in household
QE11 (QE3A). How many people aged 16 or over in your household (including yourself) could access the mobile Broadband connection in your home if they wanted to?.......................................................................................................................................................97
Base : Those with mobile broadband at home where there is more than one person in household
QE12 (QE24). SHOWCARD How likely are you to get internet access at home in the next 12 months? (SINGLE CODE).....................................................................................................................................................................................................................................99
Base : Those without internet access at home
QE13A (QE25A). Why are you unlikely to get internet access at home in the next 12 months? (MULTI CODE) UNPROMPTED.........................................................................................................................................................................................................................101
Base : Those unlikely to get internet access at home in the next 12 months
QE13B (QE25B). And, which one of these reasons is your MAIN reason for not getting internet access at home? (SINGLE CODE) UNPROMPTED........................................................................................................................................................................................105
Base : Those unlikely to get internet access at home in the next 12 months
QE14 (QE22). SHOWCARD Thinking about personal computers or PCs, do you ever have/ think you might have difficulties doing any of the following? (MULTICODE) ........................................................................................................................................................109
Base : All respondents
QE15 (QE29). Before now, were you aware that you could make voice calls using the internet? (SINGLE CODE)...............................................................................................................................................................................................................................................111
Base : All respondents

## Qe16 (Qe30). Explain That Phone Calls Can Be Made Using The Internet Using Services Such As Skype. Have You Or Anyone In Your Household Ever Used One Of These Services To Make Voice Calls Using The Internet At Home? (Single Code)........................................................................................................................................................................................................................................................................................................................................................................................................................113

Base : All respondents

## Qe17 (Qe31). Showcard Which Supplier Does/ Did Your Household Use To Make Voice Calls Using The Internet? (Multi Code)....................................................................................................................................................................................................................115

Base : Those who have ever used internet voice services at home
QE18 (QE33). SHOWCARD Which device or devices does your household use to make voice calls using the internet? (MULTI CODE)...........................................................................................................................................................................................................117
Base : Those who have ever used internet voice services at home
QE19 (QE34). Do you pay for any elements of your service to make calls using the internet? Perhaps calls made to landline or mobile phones, or any equipment or software you needed to purchase solely to be able to make calls using the internet. (SINGLE CODE)
....................................................................................................................................................................................................................................................................................................................................................................................................................................119
Base : Those who have ever used internet voice services at home
QB1. SHOWCARD Do you or does anyone in your household have an e-reader, or digital book reader in your home at the moment? (SINGLE CODE) ..................................................................................................................................................................................121
Base : All respondents
QB2. SHOWCARD And do you personally use this e-reader, or digital book reader? (SINGLE CODE).................................................................................................................................................................................................................................................................123
Base : Those who have access to an e-reader/ digital book reader at home
QH1A. SHOWCARD Which, if any, of these types of television does your household receive at the moment? (MULTI CODE) ...........................................................................................................................................................................................................................125
Base : All respondents
QH1B. SHOWCARD And which of these do you consider is your MAIN type of television? (SINGLE CODE).......................................................................................................................................................................................................................................................129
Base : All respondents
QH2 (QH3). SHOWCARD Which of the following best describes your satellite TV service/s? (MULTI CODE)......................................................................................................................................................................................................................................................133
Base : Those with Satellite TV
QH3 (QH4). SHOWCARD Which, if any, of these channels do you subscribe to through your Sky satellite service? (MULTI CODE)..................................................................................................................................................................................................................137
Base : Those with paid for Sky Satellite TV
QH4 (QH5). SHOWCARD Which, if any, of these channels do you subscribe to through your Cable TV service? (MULTI CODE) ......................................................................................................................................................................................................................141
Base : Those with Cable TV
QH5 (QH23). SHOWCARD Thinking about televisions, do you have any difficulties / think you might have difficulties doing any of the following? (MULTI CODE)...................................................................................................................................................................143
Base : All respondents

QP4 (QB1). Do you, or does anyone in your household, have digital radio channels in your home at the moment - whether through a specialist DAB radio receiver, through a digital television or over the internet? (SINGLE CODE).....................................................188
Base : All respondents
QP5 (QP4). SHOWCARD Please think about any radio sets that you may have at home that someone listens to in most weeks. In which of these rooms at home do you have one of these radios that someone listens to in most weeks? (MULTI CODE)..................190
Base : All respondents
QP6 (QP5). In total, how many radio sets do you have in your home that you, or someone in your household, listen to in most weeks? (SINGLE CODE)................................................................................................................................................................................194
Base : All respondents
QP7. You said earlier that you have (NUMBER AT QP6) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE) .................196
Base : All respondents
QP7. You said earlier that you have (NUMBER AT QP6) radio sets in your home that someone in the household listens to in most weeks. How many of these radio sets are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE) .................198

Base : Those who listen to radio

QP8. In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE)........................................................................................................................................................................................................................................200

Base : All respondents

QP9. How many of these motor vehicles have a radio? (SINGLE CODE)...............................................................................................................................................................................................................................................................................................................202

Base : Those who use at least one motor vehicle in most weeks

QP10/11. Is the radio in this vehicle a digital radio?/ How many of the radios in those vehicles are digital radios? READ OUT EXPLANATION IF NECESSARY (SINGLE CODE).........................................................................................................................................204
Base : Those who use at least one motor vehicle with a radio in most weeks
QP12 (QP13). SHOWCARD Before today, were you aware that you can listen to radio programmes as they are broadcast in these ways? (MULTI CODE) ............................................................................................................................................................................206

Base : All respondents
QP13 (QP14). SHOWCARD Which, if any, of these features did you associate with digital radio before today? (MULTI CODE) .........................................................................................................................................................................................................................208
Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
QP14 (QP15). SHOWCARD As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? (MULTI CODE).........................................................................................................................................212
Base : All with any type of digital radio
QP15 (QP12). SHOWCARD How likely is it that your household will get a DAB radio in the next 12 months? (SINGLE CODE)..........................................................................................................................................................................................................................214
Base : Those who listen to radio and have any active radio sets but no DAB sets at home
QP16 (QJ14). Why are you unlikely to get digital radio in the next 12 months? (MULTI CODE) UNPROMPTED..................................................................................................................................................................................................................................................216
Base : Those unlikely to get DAB radio in the next 12 months
QM1. Which of the following statements best describes your role when opening and sending mail in your household? (SINGLE CODE) ...........................................................................................................................................................................................................220
Base : All respondents

## Qm2. Showcard Approximately How Many Letters And Cards Do You Personally Send With A Standard First Or Second Class Stamp In An Average Month? (Exclude Any Items Sent In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code) .................................................................................................................................................................................................................................................................................................................................................222

Base : Those responsible for sending or receiving any household mail
QM3. SHOWCARD Which of these types of mail would you say you send at least once a month by post? Please don't think about parcels or packets when you are answering. (MULTI CODE).................................................................................................................226
Base : Those responsible for sending or receiving any household mail
QM4. SHOWCARD Which, if any, of the following Royal Mail services have you used to send something in the post in the last 12 months? (MULTI CODE)............................................................................................................................................................................228

Base : Those responsible for sending or receiving any household mail

## Qm5. Showcard Approximately How Many Letters And Cards Do You Personally Receive In An Average Week? (Exclude Parcels, Any Items Received In Connection With Running A Business From Home, Any Unaddressed Mail, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code) .................................................................................................................................................................................................................................................................................................................................................232

Base : Those responsible for sending or receiving any household mail
All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Nation

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
England
1969
945
1024
269
374
683
643
307
149
247
365
512
591
354
509
1969
-
-
-
84%
84%
84%
85%
83%
84%
83%
79%
76%
82%
87%
87%
85%
82%
81%
100%
-%
-%
-%
gh
n
n
pqr
Scotland
205
98
107
24
40
70
72
43
26
24
32
43
57
41
63
-
205
-
-
9%
9%
9%
8%
9%
9%
9%
11%
13%
8%
8%
7%
8%
10%
10%
-%
100%
-%
-%
j
oqr
Wales
116
55
62
13
25
41
38
27
12
15
14
24
30
21
40
-
-
116
-
5%
5%
5%
4%
5%
5%
5%
7%
6%
5%
3%
4%
4%
5%
6%
-%
-%
100%
-%
j
opr
Northern Ireland
65
31
34
11
13
22
19
13
9
13
8
12
19
15
19
-
-
-
65
3%
3%
3%
4%
3%
3%
2%
3%
5%
4%
2%
2%
3%
3%
3%
-%
-%
-%
100%
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Nation

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
England
1969
1733
236
1116
844
1283
685
84%
85%
74%
85%
82%
89%
81%
b
f
Scotland
205
170
35
105
101
90
115
9%
8%
11%
8%
10%
6%
14%
e
Wales
116
93
23
63
52
75
41
5%
5%
7%
5%
5%
5%
5%
a
Northern Ireland
65
41
24
33
32
-
-
3%
2%
7%
2%
3%
-%
-%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
North East
96
43
53
15
23
26
32
12
6
4
15
26
19
18
32
96
-
-
-
4%
4%
4%
5%
5%
3%
4%
3%
3%
1%
4%
4%
3%
4%
5%
5%
-%
-%
-%
l
pqr
North West
264
126
139
35
39
102
89
57
22
36
49
59
77
52
74
264
-
-
-
11%
11%
11%
11%
9%
12%
12%
15%
11%
12%
12%
10%
11%
12%
12%
13%
-%
-%
-%
d
pqr
Yorkshire
197
96
102
31
36
66
65
35
14
23
33
44
49
35
70
197
-
-
-
8%
8%
8%
10%
8%
8%
8%
9%
7%
8%
8%
7%
7%
8%
11%
10%
-%
-%
-%
kl
pqr
East Midlands
172
83
89
20
29
67
55
24
14
18
47
47
49
36
40
172
-
-
-
7%
7%
7%
6%
6%
8%
7%
6%
7%
6%
11%
8%
7%
8%
6%
9%
-%
-%
-%
gi
pqr
West Midlands
206
105
101
23
45
73
65
34
12
29
31
51
66
37
52
206
-
-
-
9%
9%
8%
7%
10%
9%
8%
9%
6%
10%
7%
9%
9%
9%
8%
10%
-%
-%
-%
pqr
East of England
216
107
109
30
38
75
72
38
19
37
49
56
59
43
58
216
-
-
-
9%
9%
9%
10%
8%
9%
9%
10%
10%
12%
12%
9%
9%
10%
9%
11%
-%
-%
-%
pqr
London
289
145
145
45
62
100
82
39
22
19
46
77
96
40
75
289
-
-
-
12%
13%
12%
14%
14%
12%
11%
10%
11%
6%
11%
13%
14%
9%
12%
15%
-%
-%
-%
i
i
m
pqr
South East
324
145
180
46
60
109
108
39
16
56
61
91
112
64
58
324
-
-
-
14%
13%
15%
15%
13%
13%
14%
10%
8%
19%
15%
15%
16%
15%
9%
16%
-%
-%
-%
gh
gh
n
n
n
pqr
South West
205
98
107
23
42
64
75
28
23
25
34
60
64
31
50
205
-
-
-
9%
9%
9%
7%
9%
8%
10%
7%
12%
8%
8%
10%
9%
7%
8%
10%
-%
-%
-%
pqr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Wales
116
55
62
13
25
41
38
27
12
15
14
24
30
21
40
-
-
116
-
5%
5%
5%
4%
5%
5%
5%
7%
6%
5%
3%
4%
4%
5%
6%
-%
-%
100%
-%
j
opr
Scotland
205
98
107
24
40
70
72
43
26
24
32
43
57
41
63
-
205
-
-
9%
9%
9%
8%
9%
9%
9%
11%
13%
8%
8%
7%
8%
10%
10%
-%
100%
-%
-%
j
oqr
Northern Ireland
65
31
34
11
13
22
19
13
9
13
8
12
19
15
19
-
-
-
65
3%
3%
3%
4%
3%
3%
2%
3%
5%
4%
2%
2%
3%
3%
3%
-%
-%
-%
100%
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
North East
96
87
9
36
59
63
33
4%
4%
3%
3%
6%
4%
4%
c
North West
264
246
18
149
116
159
105
11%
12%
6%
11%
11%
11%
12%
b
Yorkshire
197
176
22
107
90
117
80
8%
9%
7%
8%
9%
8%
10%
East Midlands
172
143
28
111
61
141
31
7%
7%
9%
8%
6%
10%
4%
d
f
West Midlands
206
182
24
111
94
120
86
9%
9%
7%
8%
9%
8%
10%
East of England
216
174
42
125
87
176
40
9%
9%
13%
10%
8%
12%
5%
a
f
London
289
289
-
164
126
100
189
12%
14%
-%
12%
12%
7%
22%
b
e
South East
324
280
44
192
130
240
84
14%
14%
14%
15%
13%
17%
10%
f
South West
205
155
50
120
83
167
38
9%
8%
16%
9%
8%
12%
4%
a
f
Wales
116
93
23
63
52
75
41
5%
5%
7%
5%
5%
5%
5%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Region

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Scotland
205
170
35
105
101
90
115
9%
8%
11%
8%
10%
6%
14%
e
Northern Ireland
65
41
24
33
32
-
-
3%
2%
7%
2%
3%
-%
-%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Urbanity

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Urban
2037
977
1060
283
398
706
650
342
166
266
358
496
608
369
560
1733
170
93
41
86%
86%
86%
89%
88%
87%
84%
88%
85%
89%
85%
84%
87%
86%
89%
88%
83%
80%
63%
f
k
pqr
r
r
Rural
318
152
166
34
53
109
122
48
30
33
62
95
89
62
71
236
35
23
24
14%
14%
14%
11%
12%
13%
16%
12%
15%
11%
15%
16%
13%
14%
11%
12%
17%
20%
37%
c
n
o
o
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Urbanity

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Urban
2037
2037
-
1128
900
1170
826
86%
100%
-%
86%
87%
81%
98%
b
e
Rural
318
-
318
188
129
279
16
14%
-%
100%
14%
13%
19%
2%
a
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Cable Area

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
TELEWEST
466
222
244
63
109
158
137
87
37
72
54
85
134
85
160
427
40
-
-
20%
20%
20%
20%
24%
19%
18%
22%
19%
24%
13%
14%
19%
20%
25%
22%
19%
-%
-%
f
j
j
j
k
k
klm
qr
qr
NTL
688
333
355
102
121
232
233
110
55
71
134
170
215
122
182
638
21
13
16
29%
29%
29%
32%
27%
29%
30%
28%
28%
24%
32%
29%
31%
28%
29%
32%
10%
11%
24%
i
pqr
pq
NEITHER
1201
574
626
152
222
425
402
192
103
156
231
336
349
224
290
904
144
103
49
51%
51%
51%
48%
49%
52%
52%
49%
53%
52%
55%
57%
50%
52%
46%
46%
70%
89%
76%
ln
n
o
opr
o

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Cable Area

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
TELEWEST
466
466
-
246
220
156
311
20%
23%
-%
19%
21%
11%
37%
b
e
NTL
688
664
24
383
301
499
173
29%
33%
7%
29%
29%
34%
21%
b
f
NEITHER
1201
906
295
688
508
794
357
51%
44%
93%
52%
49%
55%
42%
a
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Deprivation Level

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Low
1449
689
759
162
258
516
512
179
101
171
323
445
455
260
286
1283
90
75
-
62%
61%
62%
51%
57%
63%
66%
46%
51%
57%
77%
75%
65%
60%
45%
65%
44%
65%
-%
cd
cd
g
ghi
lmn
n
n
pr
r
pr
Medium
770
377
392
128
166
255
221
169
79
108
87
128
208
148
283
623
106
41
-
33%
33%
32%
40%
37%
31%
29%
43%
40%
36%
21%
22%
30%
34%
45%
32%
52%
35%
-%
ef
f
ij
j
j
k
k
klm
r
oqr
r
High
72
31
40
15
15
22
20
28
7
7
2
6
15
9
42
63
9
-
-
3%
3%
3%
5%
3%
3%
3%
7%
4%
2%
*%
1%
2%
2%
7%
3%
4%
-%
-%
ij
j
j
klm
qr
qr
Undefined
65
31
34
11
13
22
19
13
9
13
8
12
19
15
19
-
-
-
65
3%
3%
3%
4%
3%
3%
2%
3%
5%
4%
2%
2%
3%
3%
3%
-%
-%
-%
100%
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Deprivation Level

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Low
1449
1170
279
879
564
1449
-
62%
57%
88%
67%
55%
100%
-%
a
d
f
Medium
770
754
16
378
388
-
770
33%
37%
5%
29%
38%
-%
91%
b
c
e
High
72
72
-
27
45
-
72
3%
4%
-%
2%
4%
-%
9%
b
c
e
Undefined
65
41
24
33
32
-
-
3%
2%
7%
2%
3%
-%
-%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Se. Gender

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Male
1129
1129
-
159
201
373
396
141
98
152
234
301
336
231
260
945
98
55
31
48%
100%
-%
50%
44%
46%
51%
36%
50%
51%
56%
51%
48%
54%
41%
48%
48%
47%
48%
b
de
g
g
g
n
n
n
Female
1226
-
1226
157
251
442
376
248
98
147
185
290
362
200
371
1024
107
62
34
52%
-%
100%
50%
56%
54%
49%
64%
50%
49%
44%
49%
52%
46%
59%
52%
52%
53%
52%
a
f
f
hij
klm

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Se. Gender

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Male
1129
977
152
693
432
689
409
48%
48%
48%
53%
42%
48%
49%
d
Female
1226
1060
166
623
597
759
433
52%
52%
52%
47%
58%
52%
51%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sf. Age Of Respondent

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
16 - 17
59
35
23
59
-
-
-
2
*
1
5
11
18
7
23
52
3
2
2
2%
3%
2%
19%
-%
-%
-%
1%
*%
*%
1%
2%
3%
2%
4%
3%
1%
1%
4%
def
km
18 - 24
258
124
134
258
-
-
-
49
12
23
29
42
97
49
70
217
21
11
9
11%
11%
11%
81%
-%
-%
-%
13%
6%
8%
7%
7%
14%
11%
11%
11%
10%
9%
14%
def
hij
k
k
k
25 - 34
451
201
251
-
451
-
-
68
39
78
95
119
124
98
110
374
40
25
13
19%
18%
20%
-%
100%
-%
-%
18%
20%
26%
23%
20%
18%
23%
17%
19%
19%
21%
20%
cef
g
ln
35 - 44
448
195
253
-
-
448
-
60
32
71
116
122
135
87
103
377
36
20
15
19%
17%
21%
-%
-%
55%
-%
15%
16%
24%
28%
21%
19%
20%
16%
19%
18%
17%
23%
a
cdf
gh
gh
n
45 - 54
367
177
189
-
-
367
-
41
31
55
91
106
110
59
92
305
34
21
7
16%
16%
15%
-%
-%
45%
-%
11%
16%
18%
22%
18%
16%
14%
15%
16%
16%
18%
11%
cdf
g
g
r
55 - 64
364
193
172
-
-
-
364
60
28
43
66
100
109
62
92
305
29
20
9
15%
17%
14%
-%
-%
-%
47%
15%
14%
14%
16%
17%
16%
14%
15%
16%
14%
18%
14%
b
cde
65 - 74
233
124
109
-
-
-
233
53
34
21
13
55
66
42
69
192
25
11
5
10%
11%
9%
-%
-%
-%
30%
14%
18%
7%
3%
9%
9%
10%
11%
10%
12%
10%
8%
cde
ij
ij
j
75+
175
79
95
-
-
-
175
57
19
6
5
36
37
27
72
146
18
6
5
7%
7%
8%
-%
-%
-%
23%
15%
10%
2%
1%
6%
5%
6%
11%
7%
9%
6%
7%
cde
ij
ij
klm

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sf. Age Of Respondent

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
16 - 17
59
52
7
11
47
32
24
2%
3%
2%
1%
5%
2%
3%
c
18 - 24
258
231
26
136
120
130
119
11%
11%
8%
10%
12%
9%
14%
e
25 - 34
451
398
53
336
113
258
181
19%
20%
17%
26%
11%
18%
21%
d
e
35 - 44
448
397
51
329
119
267
166
19%
19%
16%
25%
12%
18%
20%
d
45 - 54
367
309
58
280
86
248
111
16%
15%
18%
21%
8%
17%
13%
d
f
55 - 64
364
304
61
185
179
249
106
15%
15%
19%
14%
17%
17%
13%
a
c
f
65 - 74
233
199
34
28
203
154
74
10%
10%
11%
2%
20%
11%
9%
c
75+
175
148
27
10
162
109
61
7%
7%
9%
1%
16%
8%
7%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sg (Qz8). What Is The Occupation Of The Main Wage Earner In Your Household? Code Social Grade. (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
A
45
27
18
5
8
11
20
2
2
1
14
45
-
-
-
39
2
2
1
2%
2%
1%
2%
2%
1%
3%
*%
1%
*%
3%
8%
-%
-%
-%
2%
1%
2%
1%
gi
lmn
B
546
275
272
48
111
217
171
14
16
59
185
546
-
-
-
473
41
22
11
23%
24%
22%
15%
25%
27%
22%
4%
8%
20%
44%
92%
-%
-%
-%
24%
20%
19%
17%
c
cf
c
g
gh
ghi
lmn
r
C1
697
336
362
115
124
245
213
68
51
119
137
-
697
-
-
591
57
30
19
30%
30%
29%
36%
28%
30%
28%
17%
26%
40%
33%
-%
100%
-%
-%
30%
28%
26%
29%
def
g
gh
g
kmn
C2
431
231
200
55
98
146
132
48
51
70
63
-
-
431
-
354
41
21
15
18%
20%
16%
17%
22%
18%
17%
12%
26%
24%
15%
-%
-%
100%
-%
18%
20%
18%
23%
b
f
gj
gj
kln
D
299
142
158
53
56
100
90
62
45
40
14
-
-
-
299
247
25
19
8
13%
13%
13%
17%
12%
12%
12%
16%
23%
13%
3%
-%
-%
-%
47%
13%
12%
16%
12%
f
j
gij
j
klm
E
332
118
213
41
53
95
142
195
30
9
6
-
-
-
332
261
38
21
11
14%
10%
17%
13%
12%
12%
18%
50%
15%
3%
1%
-%
-%
-%
53%
13%
18%
18%
18%
a
cde
hij
ij
klm
o
Refused
5
1
3
-
-
1
4
1
-
-
1
-
-
-
-
3
*
1
-
*%
*%
*%
-%
-%
*%
1%
*%
-%
-%
*%
-%
-%
-%
-%
*%
*%
1%
-%
o
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sg (Qz8). What Is The Occupation Of The Main Wage Earner In Your Household? Code Social Grade. (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
A
45
37
7
30
15
35
8
2%
2%
2%
2%
1%
2%
1%
f
B
546
458
88
377
170
410
126
23%
22%
28%
29%
16%
28%
15%
a
d
f
C1
697
608
89
427
267
455
223
30%
30%
28%
32%
26%
31%
26%
d
f
C2
431
369
62
292
137
260
156
18%
18%
20%
22%
13%
18%
19%
d
D
299
259
40
178
120
133
158
13%
13%
13%
13%
12%
9%
19%
e
E
332
301
31
13
317
154
167
14%
15%
10%
1%
31%
11%
20%
b
c
e
Refused
5
5
-
1
3
2
3
*%
*%
-%
*%
*%
*%
*%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Base for %
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Working full time (30hrs/wk+)
937
593
344
88
255
461
133
30
66
168
283
297
320
204
115
777
88
48
23
40%
53%
28%
28%
56%
57%
17%
8%
34%
56%
67%
50%
46%
47%
18%
39%
43%
41%
36%
b
f
cf
cf
g
gh
ghi
n
n
n
Working part time (8-29 hrs/wk)
380
100
279
60
81
148
91
56
32
53
79
109
107
88
75
338
17
15
9
16%
9%
23%
19%
18%
18%
12%
14%
16%
18%
19%
19%
15%
20%
12%
17%
8%
13%
15%
a
f
f
f
n
ln
p
p
Not working (i.e. under 8hrs/wk) - retired
491
235
255
1
-
12
478
122
59
42
21
112
134
83
159
405
51
22
12
21%
21%
21%
*%
-%
1%
62%
31%
30%
14%
5%
19%
19%
19%
25%
21%
25%
19%
19%
d
cde
ij
ij
j
klm
Not working (i.e. under 8hrs/wk) - unemployed (registered/ not registered but looking for work)
153
81
73
39
28
70
16
70
12
10
4
11
12
10
121
124
14
7
8
6%
7%
6%
12%
6%
9%
2%
18%
6%
3%
1%
2%
2%
2%
19%
6%
7%
6%
13%
df
f
f
hij
j
j
klm
opq
Not working (i.e. under 8hrs/wk) - student
138
71
67
114
18
6
*
24
3
6
7
18
87
13
21
118
11
3
6
6%
6%
5%
36%
4%
1%
*%
6%
2%
2%
2%
3%
12%
3%
3%
6%
5%
3%
9%
def
ef
f
hij
kmn
q
Not working (i.e. under 8hrs/wk) - housewife/ disabled/ other
247
45
202
13
67
116
50
85
23
17
25
45
35
31
136
197
25
20
5
10%
4%
17%
4%
15%
14%
6%
22%
12%
6%
6%
8%
5%
7%
22%
10%
12%
17%
8%
a
cf
cf
hij
ij
klm
or
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Don't know
9
4
5
2
2
1
5
3
2
1
-
-
3
2
4
9
-
1
*
*%
*%
*%
*%
*%
*%
1%
1%
1%
*%
-%
-%
*%
1%
1%
*%
-%
1%
*%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Base for %
2355
2037
318
1316
1029
1449
841
Working full time (30hrs/wk+)
937
811
126
937
-
615
298
40%
40%
40%
71%
-%
42%
35%
d
f
Working part time (8-29 hrs/wk)
380
318
62
380
-
264
106
16%
16%
19%
29%
-%
18%
13%
d
f
Not working (i.e. under 8hrs/wk) - retired
491
417
73
-
491
307
171
21%
20%
23%
-%
48%
21%
20%
c
Not working (i.e. under 8hrs/wk) - unemployed (registered/ not registered but looking for work)
153
133
20
-
153
70
75
6%
7%
6%
-%
15%
5%
9%
c
e
Not working (i.e. under 8hrs/wk) - student
138
126
13
-
138
65
67
6%
6%
4%
-%
13%
5%
8%
c
e
Not working (i.e. under 8hrs/wk) - housewife/ disabled/ other
247
224
23
-
247
122
119
10%
11%
7%
-%
24%
8%
14%
b
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz6 (Sg). Working Status

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Don't know
9
9
1
-
-
6
4
*%
*%
*%
-%
-%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz7 (Sh). Household Status

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Base for %
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Being bought on mortgage
785
362
423
100
171
408
106
31
36
109
255
287
264
147
86
651
80
35
19
33%
32%
34%
31%
38%
50%
14%
8%
18%
37%
61%
49%
38%
34%
14%
33%
39%
30%
29%
f
f
cdf
g
gh
ghi
lmn
n
n
qr
Owned outright by household
616
318
298
26
23
120
447
76
66
73
91
189
201
113
113
516
47
33
20
26%
28%
24%
8%
5%
15%
58%
20%
34%
24%
22%
32%
29%
26%
18%
26%
23%
29%
30%
b
cd
cde
gij
mn
n
n
Rented from Local Authority/ Housing Association/ Trust
492
211
281
70
109
144
169
180
52
51
18
33
91
79
287
398
54
26
14
21%
19%
23%
22%
24%
18%
22%
46%
27%
17%
4%
6%
13%
18%
46%
20%
26%
23%
21%
a
e
e
hij
ij
j
k
kl
klm
o
Rented from Private Landlord
395
206
189
93
135
129
38
93
36
62
51
68
122
78
125
341
23
19
12
17%
18%
15%
29%
30%
16%
5%
24%
19%
21%
12%
11%
18%
18%
20%
17%
11%
16%
19%
ef
ef
f
j
j
j
k
k
k
p
p
Other
29
16
12
7
8
5
9
6
-
4
1
5
9
7
7
27
-
2
*
1%
1%
1%
2%
2%
1%
1%
2%
-%
1%
*%
1%
1%
2%
1%
1%
-%
2%
*%
e
Don't know
39
16
23
21
5
10
3
3
5
-
3
9
10
7
13
37
1
1
-
2%
1%
2%
7%
1%
1%
*%
1%
3%
-%
1%
2%
1%
2%
2%
2%
1%
1%
-%
def
gi
r

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz7 (Sh). Household Status

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Base for %
2355
2037
318
1316
1029
1449
841
Being bought on mortgage
785
676
109
618
166
574
191
33%
33%
34%
47%
16%
40%
23%
d
f
Owned outright by household
616
507
109
239
376
443
153
26%
25%
34%
18%
37%
31%
18%
a
c
f
Rented from Local Authority/ Housing Association/ Trust
492
441
51
178
311
172
306
21%
22%
16%
13%
30%
12%
36%
b
c
e
Rented from Private Landlord
395
356
38
247
147
211
172
17%
17%
12%
19%
14%
15%
20%
b
d
e
Other
29
24
5
18
11
19
9
1%
1%
2%
1%
1%
1%
1%
Don't know
39
33
6
17
19
29
10
2%
2%
2%
1%
2%
2%
1%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sh (Si). Total Number In Household (Including Respondent And Any Children)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
1
415
191
224
15
34
107
260
169
38
45
33
77
109
64
164
331
48
25
12
18%
17%
18%
5%
7%
13%
34%
43%
19%
15%
8%
13%
16%
15%
26%
17%
23%
21%
18%
cd
cde
hij
j
j
klm
o
2
829
427
402
75
132
211
411
119
75
110
137
212
261
144
209
690
80
41
19
35%
38%
33%
24%
29%
26%
53%
31%
39%
37%
33%
36%
37%
33%
33%
35%
39%
35%
29%
b
cde
g
r
r
3
414
187
227
82
111
163
58
54
25
59
80
115
108
91
99
343
36
21
14
18%
17%
18%
26%
25%
20%
7%
14%
13%
20%
19%
19%
16%
21%
16%
17%
17%
18%
21%
ef
f
f
gh
gh
ln
4
462
220
242
88
120
220
33
30
33
58
117
138
152
93
78
400
28
20
13
20%
19%
20%
28%
27%
27%
4%
8%
17%
19%
28%
23%
22%
22%
12%
20%
14%
18%
20%
f
f
f
g
g
ghi
n
n
n
p
5+
235
105
130
56
54
114
11
17
25
27
52
49
67
39
80
204
14
9
8
10%
9%
11%
18%
12%
14%
1%
4%
13%
9%
12%
8%
10%
9%
13%
10%
7%
8%
12%
df
f
f
g
g
g
km
p

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sh (Si). Total Number In Household (Including Respondent And Any Children)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
1
415
356
60
138
276
245
158
18%
17%
19%
10%
27%
17%
19%
c
2
829
718
111
439
387
533
277
35%
35%
35%
33%
38%
37%
33%
c
3
414
354
60
284
129
255
146
18%
17%
19%
22%
12%
18%
17%
d
4
462
401
60
327
132
297
152
20%
20%
19%
25%
13%
20%
18%
d
5+
235
207
28
129
106
118
109
10%
10%
9%
10%
10%
8%
13%
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Si (Sk). Household Size

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Small (1-2 people)
1244
617
627
90
166
317
670
288
113
155
170
289
370
208
373
1021
128
65
31
53%
55%
51%
29%
37%
39%
87%
74%
58%
52%
41%
49%
53%
48%
59%
52%
62%
56%
47%
c
c
cde
hij
j
j
klm
or
r
Medium (3-4 people)
876
407
469
170
231
384
91
84
58
117
197
253
260
185
177
744
63
42
26
37%
36%
38%
54%
51%
47%
12%
22%
29%
39%
47%
43%
37%
43%
28%
38%
31%
36%
41%
ef
f
f
g
gh
ghi
n
n
n
p
p
Large (5+ people)
235
105
130
56
54
114
11
17
25
27
52
49
67
39
80
204
14
9
8
10%
9%
11%
18%
12%
14%
1%
4%
13%
9%
12%
8%
10%
9%
13%
10%
7%
8%
12%
df
f
f
g
g
g
km
p
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Si (Sk). Household Size

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Small (1-2 people)
1244
1074
171
577
663
779
435
53%
53%
54%
44%
64%
54%
52%
c
Medium (3-4 people)
876
756
120
611
261
552
298
37%
37%
38%
46%
25%
38%
35%
d
Large (5+ people)
235
207
28
129
106
118
109
10%
10%
9%
10%
10%
8%
13%
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sj. Total Number Of Children In Household (Under 18), Including Respondent (If Respondent Is Under 18)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
None
1453
771
681
175
179
365
734
269
116
175
223
359
459
246
384
1200
144
71
38
62%
68%
56%
55%
40%
45%
95%
69%
59%
58%
53%
61%
66%
57%
61%
61%
70%
61%
58%
b
de
cde
hij
m
oqr
1
371
148
223
83
115
149
25
64
23
51
77
95
94
82
100
308
29
24
10
16%
13%
18%
26%
25%
18%
3%
16%
12%
17%
18%
16%
13%
19%
16%
16%
14%
21%
16%
a
ef
ef
f
h
l
2
382
155
227
41
115
214
12
36
38
53
86
111
111
80
80
331
23
17
11
16%
14%
19%
13%
25%
26%
2%
9%
19%
18%
20%
19%
16%
18%
13%
17%
11%
15%
17%
a
f
cf
cf
g
g
g
n
n
p
p
3
107
40
67
14
32
59
2
16
5
13
28
21
26
16
44
92
7
3
5
5%
4%
5%
4%
7%
7%
*%
4%
3%
4%
7%
4%
4%
4%
7%
5%
3%
2%
8%
a
f
f
f
h
klm
opq
4
30
11
19
3
8
19
-
5
10
6
3
4
5
4
17
26
2
1
1
1%
1%
2%
1%
2%
2%
-%
1%
5%
2%
1%
1%
1%
1%
3%
1%
1%
1%
1%
f
f
f
gij
klm
5+
13
4
9
1
2
9
-
-
3
2
3
1
2
3
6
12
-
*
*
1%
*%
1%
*%
1%
1%
-%
-%
1%
1%
1%
*%
*%
1%
1%
1%
-%
*%
*%
f
f
g
Mean number of children
.7
.6
.8
.7
1.1
1.1
.1
.5
.9
.8
.9
.7
.6
.8
.8
.7
.5
.6
.8
a
f
cf
cf
g
g
g
l
l
p
p
Standard deviation
1.04
.97
1.09
.94
1.09
1.20
.33
.91
1.26
1.09
1.09
.96
.97
1.04
1.18
1.06
.89
.93
1.10
Standard error
.02
.03
.03
.05
.05
.04
.01
.04
.08
.06
.05
.04
.03
.04
.04
.02
.05
.06
.07
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sj. Total Number Of Children In Household (Under 18), Including Respondent (If Respondent Is Under 18)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
None
1453
1251
202
709
735
905
510
62%
61%
63%
54%
71%
62%
61%
c
1
371
323
48
253
119
235
126
16%
16%
15%
19%
12%
16%
15%
d
2
382
330
52
276
105
234
136
16%
16%
16%
21%
10%
16%
16%
d
3
107
94
13
60
46
52
49
5%
5%
4%
5%
5%
4%
6%
e
4
30
28
2
15
15
18
11
1%
1%
1%
1%
1%
1%
1%
5+
13
12
1
3
9
4
8
1%
1%
*%
*%
1%
*%
1%
c
e
Mean number of children
.7
.7
.6
.8
.6
.7
.8
d
e
Standard deviation
1.04
1.05
.97
1.02
1.05
.99
1.12
Standard error
.02
.02
.04
.03
.03
.02
.04
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sk (Sl). And Are You The Parent Or Guardian Of Any Of The Children In The Household? (Single Code)

Base : Those with children aged under 18 in the household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
~f
g
~h
i
j
k
l
m
n
o
~p
~q
r
Unweighted total
1022
399
623
168
301
504
49
156
96
144
204
232
257
226
306
766
69
86
101
Effective Weighted Sample
860
332
528
140
250
430
40
128
79
119
175
200
216
190
259
688
67
81
99
Total
902
358
544
142
273
450
38
121
79
124
197
232
238
185
247
769
61
45
27
Yes
761
279
482
50
257
429
**
114
**
117
175
201
202
155
203
651
**
**
23
84%
78%
89%
35%
94%
95%
**
94%
**
94%
89%
87%
85%
84%
82%
85%
**
**
84%
a
c
c
No
110
64
46
85
8
6
**
5
**
5
11
21
30
21
37
93
**
**
4
12%
18%
8%
60%
3%
1%
**
4%
**
4%
5%
9%
12%
11%
15%
12%
**
**
16%
b
de
Refused
31
14
17
6
8
15
**
2
**
2
11
9
6
8
8
25
**
**
-
3%
4%
3%
4%
3%
3%
**
2%
**
2%
5%
4%
3%
4%
3%
3%
**
**
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Sk (Sl). And Are You The Parent Or Guardian Of Any Of The Children In The Household? (Single Code) Base : Those With Children Aged Under 18 In The Household

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 1022      | 868                 |
| Effective Weighted Sample       | 860       | 733                 |
| Total                           | 902       | 786                 |
| Yes                             | 761       | 661                 |
| 84%                             | 84%       | 86%                 |
| d                               |           |                     |
| No                              | 110       | 96                  |
| 12%                             | 12%       | 12%                 |
| c                               |           |                     |
| Refused                         | 31        | 29                  |
| 3%                              | 4%        | 2%                  |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc1. Is There A Landline Phone In Your Home That Can Be Used To Make And Receive Calls? (Single Code) Prompted

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Can use to make and receive calls
1959
929
1030
223
338
680
718
253
156
251
398
548
604
357
446
1650
165
93
51
83%
82%
84%
71%
75%
83%
93%
65%
80%
84%
95%
93%
87%
83%
71%
84%
81%
80%
79%
cd
cde
g
g
ghi
lmn
n
n
r
Can receive but not make calls/ incoming only
24
9
15
4
6
5
8
4
4
3
1
2
7
7
8
23
-
1
-
1%
1%
1%
1%
1%
1%
1%
1%
2%
1%
*%
*%
1%
2%
1%
1%
-%
1%
-%
j
Line not working properly/ needs to be repaired
6
3
3
1
1
3
1
1
2
-
-
2
1
2
2
5
-
1
-
*%
*%
*%
*%
*%
*%
*%
*%
1%
-%
-%
*%
*%
*%
*%
*%
-%
1%
-%
No, do not have landline phone
363
186
177
88
104
127
44
131
34
43
21
38
85
66
174
288
40
22
14
15%
16%
14%
28%
23%
16%
6%
34%
17%
15%
5%
7%
12%
15%
28%
15%
19%
19%
21%
ef
ef
f
hij
j
j
k
k
klm
o
o
Don't know
2
2
*
-
2
-
*
*
-
2
-
-
-
*
2
2
-
-
-
*%
*%
*%
-%
*%
-%
*%
*%
-%
1%
-%
-%
-%
*%
*%
*%
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc1. Is There A Landline Phone In Your Home That Can Be Used To Make And Receive Calls? (Single Code) Prompted

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Can use to make and receive calls
1959
1680
280
1114
836
1268
640
83%
82%
88%
85%
81%
88%
76%
a
d
f
Can receive but not make calls/ incoming only
24
22
2
15
8
16
8
1%
1%
1%
1%
1%
1%
1%
Line not working properly/ needs to be repaired
6
4
2
4
2
4
3
*%
*%
1%
*%
*%
*%
*%
No, do not have landline phone
363
331
32
181
182
159
191
15%
16%
10%
14%
18%
11%
23%
b
c
e
Don't know
2
-
2
2
*
2
-
*%
-%
1%
*%
*%
*%
-%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc2 (Qc2A). Do You Ever Use This Landline Phone At Home Yourself To Make Or Receive Calls, For Internet Access Or Both? (Multi Code)

Base : Those with a landline phone at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2445
1136
1309
258
353
773
1061
381
224
298
411
608
718
490
623
1800
216
219
210
Effective Weighted Sample
1993
921
1074
213
298
663
845
308
177
242
354
509
584
397
512
1573
202
192
199
Total
1989
941
1048
229
345
688
728
258
162
254
399
553
612
365
455
1678
165
95
51
Yes to make calls
1879
881
998
200
312
655
712
242
159
245
376
519
571
347
437
1573
163
94
49
94%
94%
95%
88%
90%
95%
98%
94%
98%
96%
94%
94%
93%
95%
96%
94%
99%
99%
96%
cd
cde
gj
o
o
Yes to receive calls
1825
856
969
187
313
641
684
230
153
235
374
514
555
334
417
1523
160
93
49
92%
91%
92%
82%
91%
93%
94%
89%
94%
93%
94%
93%
91%
92%
92%
91%
97%
99%
96%
c
c
cd
g
o
o
o
Yes for internet access
1036
515
520
139
210
402
285
94
67
139
259
345
323
176
188
884
56
58
37
52%
55%
50%
61%
61%
58%
39%
36%
41%
55%
65%
63%
53%
48%
41%
53%
34%
62%
73%
b
f
f
f
gh
ghi
lmn
n
n
p
op
opq
No do not use landline at home
35
19
16
15
6
9
5
2
1
1
3
6
19
5
5
34
1
-
*
2%
2%
2%
6%
2%
1%
1%
1%
*%
*%
1%
1%
3%
1%
1%
2%
*%
-%
1%
def
kn
q
Don't know
3
3
-
1
-
1
1
1
-
-
1
1
-
1
1
3
-
-
-
*%
*%
-%
*%
-%
*%
*%
*%
-%
-%
*%
*%
-%
*%
*%
*%
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc2 (Qc2A). Do You Ever Use This Landline Phone At Home Yourself To Make Or Receive Calls, For Internet Access Or Both? (Multi Code)

Base : Those with a landline phone at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2445
2033
412
1142
1291
1495
740
Effective Weighted Sample
1993
1669
333
982
1072
1270
635
Total
1989
1706
284
1133
846
1287
651
Yes to make calls
1879
1600
279
1060
810
1217
612
94%
94%
98%
94%
96%
95%
94%
a
c
Yes to receive calls
1825
1556
269
1035
783
1179
597
92%
91%
95%
91%
93%
92%
92%
a
Yes for internet access
1036
875
160
646
387
687
311
52%
51%
57%
57%
46%
53%
48%
d
f
No do not use landline at home
35
34
1
20
15
23
11
2%
2%
*%
2%
2%
2%
2%
b
Don't know
3
3
-
1
2
2
1
*%
*%
-%
*%
*%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc3 (Qc21B). Showcard Which Of These Do You Consider Is Your Main Supplier? (Single Code)

Base : Those with a landline phone at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2445
1136
1309
258
353
773
1061
381
224
298
411
608
718
490
623
1800
216
219
210
Effective Weighted Sample
1993
921
1074
213
298
663
845
308
177
242
354
509
584
397
512
1573
202
192
199
Total
1989
941
1048
229
345
688
728
258
162
254
399
553
612
365
455
1678
165
95
51
BT
932
433
499
95
143
303
390
122
71
106
195
285
289
148
207
781
79
42
30
47%
46%
48%
42%
41%
44%
54%
47%
44%
42%
49%
52%
47%
41%
45%
47%
48%
44%
59%
cde
mn
m
opq
Virgin Media (including NTL and Telewest)
394
188
205
46
65
151
132
45
26
57
80
104
113
73
104
361
19
10
4
20%
20%
20%
20%
19%
22%
18%
18%
16%
23%
20%
19%
18%
20%
23%
22%
11%
11%
7%
pqr
Talk Talk/ Carphone Warehouse
271
129
141
37
44
95
94
41
28
40
44
70
78
56
67
222
26
15
8
14%
14%
13%
16%
13%
14%
13%
16%
17%
16%
11%
13%
13%
15%
15%
13%
15%
16%
16%
j
SkyTalk
245
113
132
32
68
95
51
25
25
34
47
56
80
58
49
189
29
20
7
12%
12%
13%
14%
20%
14%
7%
10%
15%
14%
12%
10%
13%
16%
11%
11%
18%
22%
13%
f
ef
f
kn
o
or
Post Office
29
15
15
3
1
9
17
6
6
4
5
3
14
6
7
25
3
1
1
1%
2%
1%
1%
*%
1%
2%
2%
4%
2%
1%
1%
2%
2%
1%
1%
2%
1%
3%
d
j
k
Other
92
52
40
4
18
30
39
17
6
11
25
27
28
18
19
79
7
6
1
5%
6%
4%
2%
5%
4%
5%
7%
4%
4%
6%
5%
5%
5%
4%
5%
4%
6%
1%
c
r
r
Don't know
26
12
15
12
7
3
4
3
-
*
3
7
11
5
3
22
4
1
1
1%
1%
1%
5%
2%
*%
1%
1%
-%
*%
1%
1%
2%
1%
1%
1%
2%
1%
1%
def
ef
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc3 (Qc21B). Showcard Which Of These Do You Consider Is Your Main Supplier? (Single Code)

Base : Those with a landline phone at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2445
2033
412
1142
1291
1495
740
Effective Weighted Sample
1993
1669
333
982
1072
1270
635
Total
1989
1706
284
1133
846
1287
651
BT
932
741
191
504
423
615
287
47%
43%
67%
44%
50%
48%
44%
a
c
Virgin Media (including NTL and Telewest)
394
384
10
244
148
257
133
20%
22%
4%
22%
17%
20%
20%
b
d
Talk Talk/ Carphone Warehouse
271
236
35
146
124
166
97
14%
14%
12%
13%
15%
13%
15%
SkyTalk
245
225
20
159
85
145
94
12%
13%
7%
14%
10%
11%
14%
b
d
e
Post Office
29
22
8
16
14
21
8
1%
1%
3%
1%
2%
2%
1%
Other
92
76
16
51
40
66
25
5%
4%
6%
4%
5%
5%
4%
Don't know
26
22
5
14
13
19
7
1%
1%
2%
1%
1%
1%
1%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc4 (Qc7A). Showcard How Likely Is It That Your Household Will Get A Landline Phone At Home In The Next 12 Months? (Single Code)

Base : Those without a landline phone at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
~f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
446
228
218
102
119
152
73
181
44
48
22
41
99
81
225
298
49
44
55
Effective Weighted Sample
361
186
175
81
99
128
57
144
36
40
19
33
80
64
187
262
47
41
54
Total
363
186
177
88
104
127
44
131
34
43
21
38
85
66
174
288
40
22
14
Certain to
12
7
5
2
3
7
**
2
**
**
**
**
**
**
5
11
**
**
**
3%
4%
3%
2%
3%
6%
**
2%
**
**
**
**
**
**
3%
4%
**
**
**
Very likely
7
3
4
-
1
4
**
3
**
**
**
**
**
**
2
6
**
**
**
2%
2%
2%
-%
1%
3%
**
3%
**
**
**
**
**
**
1%
2%
**
**
**
Likely
30
11
20
9
9
7
**
9
**
**
**
**
**
**
14
26
**
**
**
8%
6%
11%
10%
8%
5%
**
7%
**
**
**
**
**
**
8%
9%
**
**
**
Unlikely
54
21
33
19
19
13
**
17
**
**
**
**
**
**
21
44
**
**
**
15%
11%
19%
22%
18%
10%
**
13%
**
**
**
**
**
**
12%
15%
**
**
**
e
Very unlikely
82
46
36
17
23
35
**
39
**
**
**
**
**
**
47
61
**
**
**
22%
25%
20%
20%
22%
27%
**
30%
**
**
**
**
**
**
27%
21%
**
**
**
Certain not to
127
68
59
26
29
49
**
52
**
**
**
**
**
**
62
100
**
**
**
35%
37%
33%
30%
28%
39%
**
40%
**
**
**
**
**
**
36%
35%
**
**
**
Don't know
51
30
21
14
20
13
**
9
**
**
**
**
**
**
24
39
**
**
**
14%
16%
12%
16%
19%
11%
**
7%
**
**
**
**
**
**
14%
13%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc4 (Qc7A). Showcard How Likely Is It That Your Household Will Get A Landline Phone At Home In The Next 12 Months? (Single Code)

Base : Those without a landline phone at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
446
393
53
183
263
177
214
Effective Weighted Sample
361
322
41
154
217
152
185
Total
363
331
32
181
182
159
191
Certain to
12
11
**
6
7
7
5
3%
3%
**
3%
4%
4%
3%
Very likely
7
6
**
3
5
2
5
2%
2%
**
1%
3%
1%
3%
Likely
30
28
**
17
13
13
17
8%
9%
**
9%
7%
8%
9%
Unlikely
54
46
**
29
26
26
26
15%
14%
**
16%
14%
16%
14%
Very unlikely
82
76
**
36
46
31
46
22%
23%
**
20%
25%
20%
24%
Certain not to
127
120
**
64
63
55
66
35%
36%
**
35%
35%
35%
34%
Don't know
51
44
**
28
23
24
25
14%
13%
**
15%
13%
15%
13%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc5 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
~f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
336
172
164
77
85
117
57
149
28
36
14
29
75
59
173
216
33
39
48
Effective Weighted Sample
269
139
130
60
69
97
48
118
21
30
12
23
58
46
143
190
32
36
47
Total
263
135
128
63
72
96
32
108
20
32
13
25
64
45
129
206
26
19
12
Happy to use mobile phone instead
120
61
59
**
**
40
**
45
**
**
**
**
**
**
53
94
**
**
**
46%
45%
46%
**
**
42%
**
42%
**
**
**
**
**
**
41%
46%
**
**
**
No need
110
58
52
**
**
45
**
43
**
**
**
**
**
**
50
84
**
**
**
42%
43%
41%
**
**
46%
**
40%
**
**
**
**
**
**
39%
41%
**
**
**
Too expensive generally
38
19
20
**
**
15
**
25
**
**
**
**
**
**
28
24
**
**
**
15%
14%
15%
**
**
16%
**
23%
**
**
**
**
**
**
22%
11%
**
**
**
Line rental is too expensive
37
15
22
**
**
15
**
20
**
**
**
**
**
**
20
26
**
**
**
14%
11%
17%
**
**
15%
**
18%
**
**
**
**
**
**
16%
12%
**
**
**
Can't afford it
26
12
15
**
**
10
**
18
**
**
**
**
**
**
23
17
**
**
**
10%
9%
11%
**
**
10%
**
17%
**
**
**
**
**
**
18%
8%
**
**
**
Call charges are too expensive
26
8
18
**
**
7
**
15
**
**
**
**
**
**
17
19
**
**
**
10%
6%
14%
**
**
7%
**
14%
**
**
**
**
**
**
13%
9%
**
**
**
a
Have no need to make telephone calls
8
6
2
**
**
6
**
2
**
**
**
**
**
**
4
7
**
**
**
3%
4%
2%
**
**
6%
**
2%
**
**
**
**
**
**
3%
3%
**
**
**
Connection charge is too expensive
7
2
5
**
**
-
**
4
**
**
**
**
**
**
5
4
**
**
**
3%
1%
4%
**
**
-%
**
4%
**
**
**
**
**
**
4%
2%
**
**
**
Inconvenient/would never be at home to use it
5
3
3
**
**
-
**
3
**
**
**
**
**
**
-
4
**
**
**
2%
2%
2%
**
**
-%
**
3%
**
**
**
**
**
**
-%
2%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc5 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
~f
g
~h
~i
~j
~k
~l
~m
n
o
~p
~q
~r
Unweighted total
336
172
164
77
85
117
57
149
28
36
14
29
75
59
173
216
33
39
48
Effective Weighted Sample
269
139
130
60
69
97
48
118
21
30
12
23
58
46
143
190
32
36
47
Total
263
135
128
63
72
96
32
108
20
32
13
25
64
45
129
206
26
19
12
Outstanding debt to landline supplier/ won't reconnect
4
4
-
**
**
4
**
2
**
**
**
**
**
**
4
4
**
**
**
1%
3%
-%
**
**
4%
**
2%
**
**
**
**
**
**
3%
2%
**
**
**
To avoid unsolicited calls
3
3
1
**
**
1
**
-
**
**
**
**
**
**
3
2
**
**
**
1%
2%
1%
**
**
1%
**
-%
**
**
**
**
**
**
3%
1%
**
**
**
Do not want to be contactable
1
1
1
**
**
1
**
1
**
**
**
**
**
**
1
-
**
**
**
1%
1%
*%
**
**
1%
**
1%
**
**
**
**
**
**
*%
-%
**
**
**
Other
19
11
8
**
**
7
**
7
**
**
**
**
**
**
7
12
**
**
**
7%
8%
6%
**
**
7%
**
6%
**
**
**
**
**
**
5%
6%
**
**
**
ANY INVOLUNTARY REASONS
87
39
49
**
**
35
**
53
**
**
**
**
**
**
62
63
**
**
**
33%
29%
38%
**
**
36%
**
49%
**
**
**
**
**
**
48%
30%
**
**
**
ANY VOLUNTARY REASONS
203
106
97
**
**
76
**
75
**
**
**
**
**
**
87
161
**
**
**
77%
78%
76%
**
**
79%
**
69%
**
**
**
**
**
**
67%
78%
**
**
**
ONLY VOLUNTARY REASONS
162
87
74
**
**
55
**
50
**
**
**
**
**
**
63
133
**
**
**
62%
65%
58%
**
**
57%
**
46%
**
**
**
**
**
**
49%
64%
**
**
**
Don't know
2
1
1
**
**
1
**
1
**
**
**
**
**
**
1
2
**
**
**
1%
1%
1%
**
**
1%
**
1%
**
**
**
**
**
**
1%
1%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc5 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
336
298
38
136
200
131
157
Effective Weighted Sample
269
242
29
111
166
113
134
Total
263
242
21
129
134
112
138
Happy to use mobile phone instead
120
109
**
60
60
60
52
46%
45%
**
47%
45%
53%
38%
f
No need
110
103
**
59
51
43
60
42%
43%
**
46%
38%
38%
43%
Too expensive generally
38
37
**
10
28
12
24
15%
15%
**
8%
21%
11%
17%
c
Line rental is too expensive
37
30
**
13
24
15
20
14%
13%
**
10%
18%
13%
15%
Can't afford it
26
23
**
4
22
9
16
10%
10%
**
3%
17%
8%
12%
c
Call charges are too expensive
26
23
**
9
17
7
18
10%
9%
**
7%
13%
6%
13%
Have no need to make telephone calls
8
8
**
6
2
3
5
3%
3%
**
5%
2%
3%
4%
Connection charge is too expensive
7
5
**
2
4
3
3
3%
2%
**
2%
3%
2%
2%
Inconvenient/would never be at home to use it
5
5
**
3
2
2
3
2%
2%
**
3%
1%
2%
2%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc5 (Qc7B). Why Are You Unlikely To Get A Landline Phone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a landline phone in next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
336
298
38
136
200
131
157
Effective Weighted Sample
269
242
29
111
166
113
134
Total
263
242
21
129
134
112
138
Outstanding debt to landline supplier/ won't reconnect
4
4
**
-
4
2
1
1%
2%
**
-%
3%
2%
1%
To avoid unsolicited calls
3
3
**
2
1
1
3
1%
1%
**
1%
1%
1%
2%
Do not want to be contactable
1
1
**
1
1
-
1
1%
*%
**
*%
1%
-%
1%
Other
19
17
**
11
8
7
11
7%
7%
**
9%
6%
6%
8%
ANY INVOLUNTARY REASONS
87
80
**
25
63
35
49
33%
33%
**
19%
47%
31%
35%
c
ANY VOLUNTARY REASONS
203
187
**
111
92
92
99
77%
77%
**
86%
68%
82%
72%
d
ONLY VOLUNTARY REASONS
162
149
**
95
67
72
81
62%
61%
**
74%
50%
64%
58%
d
Don't know
2
2
**
1
1
1
1
1%
1%
**
1%
1%
1%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6. Showcard Thinking About Landline Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Hearing the phone ring, even with the volume turned up
47
25
23
3
2
10
32
15
6
1
3
13
11
8
15
41
4
2
1
2%
2%
2%
1%
1%
1%
4%
4%
3%
*%
1%
2%
2%
2%
2%
2%
2%
1%
1%
cde
ij
ij
Hearing the person on the other end of
the line in a conversation even with the
volume turned up
31
18
13
-
4
6
21
11
3
2
3
10
6
7
8
26
2
1
2
1%
2%
1%
-%
1%
1%
3%
3%
2%
1%
1%
2%
1%
2%
1%
1%
1%
1%
3%
cde
ij
Seeing a digital display
25
16
9
-
2
8
15
7
3
4
2
4
5
5
11
21
1
1
1
1%
1%
1%
-%
*%
1%
2%
2%
2%
1%
*%
1%
1%
1%
2%
1%
*%
1%
2%
cd
Picking up the handset when the phone rings
23
10
13
4
-
8
11
9
3
3
-
2
8
3
10
21
*
2
*
1%
1%
1%
1%
-%
1%
1%
2%
2%
1%
-%
*%
1%
1%
2%
1%
*%
1%
*%
d
d
d
j
j
k
Seeing the numbers used to dial with
19
14
5
2
-
4
13
5
4
4
-
3
3
4
9
15
1
2
*
1%
1%
*%
1%
-%
1%
2%
1%
2%
1%
-%
1%
*%
1%
1%
1%
1%
2%
*%
b
de
j
j
j
l
Pressing the buttons on the phone
15
5
10
-
-
4
11
6
4
-
-
2
2
3
7
13
2
-
*
1%
*%
1%
-%
-%
1%
1%
2%
2%
-%
-%
*%
*%
1%
1%
1%
1%
-%
*%
cd
ij
ij
Holding the handset to your ear
12
7
4
1
-
7
4
4
1
4
1
1
4
2
5
10
*
1
1
*%
1%
*%
*%
-%
1%
1%
1%
*%
1%
*%
*%
1%
1%
1%
1%
*%
1%
1%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6. Showcard Thinking About Landline Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Any other difficulties
22
10
12
3
4
6
9
3
1
3
2
11
3
3
5
20
-
1
*
1%
1%
1%
1%
1%
1%
1%
1%
*%
1%
1%
2%
*%
1%
1%
1%
-%
1%
1%
l
No, none
2196
1044
1151
300
434
768
695
345
180
281
406
552
660
396
583
1832
195
108
60
93%
92%
94%
95%
96%
94%
90%
89%
92%
94%
97%
93%
95%
92%
92%
93%
95%
93%
93%
f
f
f
g
gh
Don't know
19
12
7
4
7
4
3
2
3
*
4
2
5
8
4
17
1
*
1
1%
1%
1%
1%
2%
1%
*%
1%
1%
*%
1%
*%
1%
2%
1%
1%
*%
*%
1%
f
kn
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6. Showcard Thinking About Landline Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Hearing the phone ring, even with the volume turned up
47
39
8
14
33
25
22
2%
2%
3%
1%
3%
2%
3%
c
Hearing the person on the other end of the line in a conversation even with the volume turned up
31
24
7
10
21
19
10
1%
1%
2%
1%
2%
1%
1%
c
Seeing a digital display
25
22
2
6
19
12
12
1%
1%
1%
*%
2%
1%
1%
c
Picking up the handset when the phone rings
23
22
1
7
16
10
13
1%
1%
*%
1%
2%
1%
2%
c
Seeing the numbers used to dial with
19
17
2
4
15
7
12
1%
1%
1%
*%
1%
*%
1%
c
e
Pressing the buttons on the phone
15
14
1
6
9
8
7
1%
1%
*%
*%
1%
1%
1%
Holding the handset to your ear
12
10
2
6
5
5
6
*%
*%
*%
*%
1%
*%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qc6. Showcard Thinking About Landline Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2893      | 2426                |
| Effective Weighted Sample | 2355      | 1990                |
| Total                     | 2355      | 2037                |
| Any other difficulties    | 22        | 17                  |
| 1%                        | 1%        | 1%                  |
| f                         |           |                     |
| No, none                  | 2196      | 1901                |
| 93%                       | 93%       | 93%                 |
| d                         |           |                     |
| Don't know                | 19        | 17                  |
| 1%                        | 1%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd1. How Many Mobile Phones In Total Do You And Members Of Your Household Use? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
One
(1.0)
540
239
301
41
92
138
269
191
49
70
47
85
154
88
212
443
47
33
17
23%
21%
25%
13%
20%
17%
35%
49%
25%
23%
11%
14%
22%
20%
34%
23%
23%
29%
26%
c
cde
hij
j
j
k
k
klm
o
Two
(2.0)
940
457
483
82
248
323
287
93
85
141
194
276
267
196
198
786
85
46
23
40%
40%
39%
26%
55%
40%
37%
24%
44%
47%
46%
47%
38%
45%
31%
40%
41%
39%
36%
cef
c
c
g
g
g
ln
n
ln
Three
(3.0)
376
168
208
76
60
175
64
36
24
54
71
98
128
66
84
328
23
15
10
16%
15%
17%
24%
13%
22%
8%
9%
12%
18%
17%
17%
18%
15%
13%
17%
11%
13%
16%
df
f
df
g
g
n
p
Four or more
(4.0)
362
203
159
116
45
165
36
18
16
31
103
114
123
58
66
314
22
14
12
15%
18%
13%
37%
10%
20%
5%
5%
8%
10%
25%
19%
18%
13%
10%
16%
11%
12%
18%
b
def
f
df
g
ghi
mn
n
p
pq
None
(0.0)
135
60
75
2
4
14
115
51
21
3
4
16
26
23
70
95
29
8
3
6%
5%
6%
1%
1%
2%
15%
13%
11%
1%
1%
3%
4%
5%
11%
5%
14%
7%
4%
cde
ij
ij
k
klm
oqr
Don't know
2
2
-
-
1
-
1
-
-
-
-
2
-
-
*
2
-
-
*
*%
*%
-%
-%
*%
-%
*%
-%
-%
-%
-%
*%
-%
-%
*%
*%
-%
-%
*%
Mean mobiles in household
2.1
2.2
2.1
2.8
2.1
2.4
1.5
1.4
1.8
2.1
2.5
2.4
2.2
2.1
1.8
2.2
1.8
1.9
2.2
b
def
f
df
g
gh
ghi
mn
mn
n
pq
pq
Standard deviation
1.10
1.12
1.08
1.08
.88
1.04
1.00
.99
1.05
.92
1.01
1.03
1.10
1.05
1.14
1.09
1.14
1.08
1.14
Standard error
.02
.03
.03
.06
.04
.03
.03
.04
.06
.05
.05
.04
.04
.04
.04
.02
.07
.07
.07
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd1. How Many Mobile Phones In Total Do You And Members Of Your Household Use? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
One
(1.0)
540
468
72
215
322
341
182
23%
23%
23%
16%
31%
24%
22%
c
Two
(2.0)
940
809
131
604
335
588
329
40%
40%
41%
46%
33%
41%
39%
d
Three
(3.0)
376
334
42
250
126
229
137
16%
16%
13%
19%
12%
16%
16%
d
Four or more
(4.0)
362
308
54
233
125
222
128
15%
15%
17%
18%
12%
15%
15%
d
None
(0.0)
135
116
20
13
120
67
66
6%
6%
6%
1%
12%
5%
8%
c
e
Don't know
2
2
*
1
1
2
-
*%
*%
*%
*%
*%
*%
-%
Mean mobiles in household
2.1
2.1
2.1
2.4
1.8
2.1
2.1
d
Standard deviation
1.10
1.10
1.13
.99
1.17
1.08
1.14
Standard error
.02
.02
.05
.03
.03
.03
.04
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd2. Do You Personally Use A Mobile Phone? How Many Mobile Phones With Different Telephone Numbers Do You Use At Least Once A Month? Please Include Any Phones Used For Work Or Other Purposes. (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
No
(0.0)
58
37
21
3
6
12
36
8
2
8
4
13
16
9
19
53
2
1
1
2%
3%
2%
1%
1%
1%
5%
2%
1%
3%
1%
2%
2%
2%
3%
3%
1%
1%
1%
b
cde
1
(1.0)
1999
931
1068
289
407
718
585
319
161
264
369
506
603
368
518
1670
169
102
59
85%
82%
87%
91%
90%
88%
76%
82%
82%
88%
88%
86%
87%
85%
82%
85%
82%
88%
90%
a
f
f
f
gh
g
n
op
2
(2.0)
127
78
49
12
28
58
28
7
9
14
38
45
41
23
17
117
5
3
2
5%
7%
4%
4%
6%
7%
4%
2%
4%
5%
9%
8%
6%
5%
3%
6%
2%
3%
4%
b
f
f
g
ghi
n
n
n
pq
3
(3.0)
21
13
8
4
4
7
6
3
3
4
5
6
8
4
3
20
1
*
-
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
*%
1%
*%
*%
-%
4 or more
(4.0)
13
9
4
5
1
6
1
2
1
7
-
4
3
3
4
12
-
1
*
1%
1%
*%
2%
*%
1%
*%
*%
1%
2%
-%
1%
*%
1%
1%
1%
-%
1%
*%
df
gj
No mobiles in household
(0.0)
137
62
75
2
5
14
116
51
21
3
4
18
26
23
70
97
29
8
3
6%
5%
6%
1%
1%
2%
15%
13%
11%
1%
1%
3%
4%
5%
11%
5%
14%
7%
4%
cde
ij
ij
klm
oqr
Mean mobiles used
1.0
1.0
1.0
1.1
1.1
1.1
.9
.9
1.0
1.1
1.1
1.1
1.0
1.0
.9
1.0
.9
1.0
1.0
b
f
f
f
gh
gh
n
n
n
p
p
p
Standard deviation
.47
.52
.42
.50
.38
.44
.50
.48
.51
.58
.38
.47
.44
.48
.48
.48
.42
.44
.36
Standard error
.01
.01
.01
.03
.02
.01
.01
.02
.03
.03
.02
.02
.02
.02
.02
.01
.03
.03
.02
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd2. Do You Personally Use A Mobile Phone? How Many Mobile Phones With Different Telephone Numbers Do You Use At Least Once A Month? Please Include Any Phones Used For Work Or Other Purposes. (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
No
(0.0)
58
46
12
15
41
43
14
2%
2%
4%
1%
4%
3%
2%
c
1
(1.0)
1999
1739
261
1158
835
1227
714
85%
85%
82%
88%
81%
85%
85%
d
2
(2.0)
127
108
19
101
25
86
38
5%
5%
6%
8%
2%
6%
5%
d
3
(3.0)
21
17
5
17
5
14
7
1%
1%
1%
1%
*%
1%
1%
d
4 or more
(4.0)
13
10
3
11
2
10
2
1%
1%
1%
1%
*%
1%
*%
d
No mobiles in household
(0.0)
137
118
20
14
121
69
66
6%
6%
6%
1%
12%
5%
8%
c
e
Mean mobiles used
1.0
1.0
1.0
1.1
.9
1.0
1.0
d
f
Standard deviation
.47
.46
.54
.46
.45
.49
.45
Standard error
.01
.01
.02
.01
.01
.01
.01
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd3 (Qd10). Which Mobile Network Do You Use Most Often? (Single Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2582
1214
1368
354
461
892
875
457
235
333
425
607
755
512
703
1892
214
233
243
Effective Weighted Sample
2119
992
1127
289
386
762
701
369
187
271
365
510
615
418
582
1667
204
210
234
Total
2160
1031
1130
311
440
790
620
331
173
289
411
560
655
399
542
1818
174
107
61
O2 (formerly BTCellnet)
510
235
275
71
116
204
119
91
45
75
89
126
159
88
137
388
53
24
45
24%
23%
24%
23%
26%
26%
19%
28%
26%
26%
22%
22%
24%
22%
25%
21%
30%
22%
74%
f
f
o
opq
Orange
492
235
258
78
106
155
153
66
38
66
100
126
155
104
106
419
30
39
5
23%
23%
23%
25%
24%
20%
25%
20%
22%
23%
24%
23%
24%
26%
20%
23%
17%
37%
8%
e
n
r
r
opr
Vodafone
407
220
187
50
73
159
125
54
31
55
96
122
125
65
94
341
40
21
5
19%
21%
17%
16%
17%
20%
20%
16%
18%
19%
23%
22%
19%
16%
17%
19%
23%
20%
9%
b
g
m
r
r
r
TMobile (formerly One2One)
296
130
165
58
66
98
74
38
22
40
50
78
85
55
76
270
18
8
1
14%
13%
15%
19%
15%
12%
12%
11%
13%
14%
12%
14%
13%
14%
14%
15%
10%
7%
1%
ef
qr
r
r
'3'
179
91
88
29
43
76
31
33
11
14
37
41
57
30
49
163
10
4
2
8%
9%
8%
9%
10%
10%
5%
10%
7%
5%
9%
7%
9%
8%
9%
9%
6%
3%
3%
f
f
f
i
qr
Virgin Media/ Any Virgin
120
54
66
8
15
54
43
11
14
21
25
31
42
25
22
109
8
3
*
6%
5%
6%
2%
3%
7%
7%
3%
8%
7%
6%
6%
6%
6%
4%
6%
5%
2%
1%
cd
cd
g
g
qr
r
Tesco
95
37
57
13
14
27
41
27
6
7
8
19
17
22
36
75
11
8
1
4%
4%
5%
4%
3%
3%
7%
8%
4%
3%
2%
3%
3%
6%
7%
4%
6%
7%
2%
de
hij
l
kl
r
or
Other
36
18
18
5
7
15
9
7
3
7
4
8
9
8
11
32
2
*
1
2%
2%
2%
2%
2%
2%
2%
2%
2%
3%
1%
1%
1%
2%
2%
2%
1%
*%
2%
Don't know
25
9
16
-
-
2
23
5
1
2
2
8
5
3
9
22
3
*
1
1%
1%
1%
-%
-%
*%
4%
1%
1%
1%
*%
1%
1%
1%
2%
1%
2%
*%
1%
cde

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd3 (Qd10). Which Mobile Network Do You Use Most Often? (Single Code)

Base : Those who personally use a mobile phone

| URBANITY                   | WORKING   | DEPRIVATION LEVEL   |
|----------------------------|-----------|---------------------|
| MEDIUM/                    |           |                     |
| Total                      | URBAN     | RURAL               |
| Significance Level: 95%    | a         | b                   |
| Unweighted total           | 2582      | 2172                |
| Effective Weighted Sample  | 2119      | 1796                |
| Total                      | 2160      | 1873                |
| O2 (formerly BTCellnet)    | 510       | 434                 |
| 24%                        | 23%       | 27%                 |
| Orange                     | 492       | 421                 |
| 23%                        | 22%       | 25%                 |
| f                          |           |                     |
| Vodafone                   |           |                     |
| 407                        | 348       | 59                  |
| 19%                        | 19%       | 21%                 |
| TMobile (formerly One2One) | 296       | 263                 |
| 14%                        | 14%       | 11%                 |
| e                          |           |                     |
| '3'                        | 179       | 165                 |
| 8%                         | 9%        | 5%                  |
| b                          | d         | e                   |
| Virgin Media/ Any Virgin   |           |                     |
| 120                        | 112       | 8                   |
| 6%                         | 6%        | 3%                  |
| b                          |           |                     |
| Tesco                      | 95        | 77                  |
| 4%                         | 4%        | 6%                  |
| c                          | f         |                     |
| Other                      | 36        | 32                  |
| 2%                         | 2%        | 1%                  |
| e                          |           |                     |
| Don't know                 | 25        | 21                  |
| 1%                         | 1%        | 1%                  |
| c                          |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd4 (Qd11). Showcard Which Of These Best Describes The Mobile Package You Personally Use Most Often? (Single Code)

Base : Those who personally use a mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2582
1214
1368
354
461
892
875
457
235
333
425
607
755
512
703
1892
214
233
243
Effective Weighted Sample
2119
992
1127
289
386
762
701
369
187
271
365
510
615
418
582
1667
204
210
234
Total
2160
1031
1130
311
440
790
620
331
173
289
411
560
655
399
542
1818
174
107
61
Prepay/ Pay as you go
920
418
502
112
131
271
406
215
86
114
93
172
235
182
329
741
86
56
37
43%
41%
44%
36%
30%
34%
65%
65%
50%
39%
22%
31%
36%
45%
61%
41%
50%
52%
61%
cde
hij
ij
j
kl
klm
o
o
op
Postpay/ monthly contract
1229
605
625
198
308
512
211
114
87
174
315
385
417
215
210
1069
86
51
23
57%
59%
55%
64%
70%
65%
34%
35%
50%
60%
77%
69%
64%
54%
39%
59%
49%
48%
38%
f
f
f
g
gh
ghi
mn
mn
n
pqr
r
Other
6
5
1
1
-
5
-
1
-
1
4
3
1
2
1
6
-
-
*
*%
1%
*%
*%
-%
1%
-%
*%
-%
*%
1%
*%
*%
*%
*%
*%
-%
-%
*%
b
f
Don't know
4
3
2
-
-
1
3
1
-
-
-
*
1
1
2
2
2
-
*
*%
*%
*%
-%
-%
*%
*%
*%
-%
-%
-%
*%
*%
*%
*%
*%
1%
-%
1%
o

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd4 (Qd11). Showcard Which Of These Best Describes The Mobile Package You Personally Use Most Often? (Single Code)

Base : Those who personally use a mobile phone

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2582      | 2172                |
| Effective Weighted Sample | 2119      | 1796                |
| Total                     | 2160      | 1873                |
| Prepay/ Pay as you go     | 920       | 778                 |
| 43%                       | 42%       | 49%                 |
| a                         | c         |                     |
| Postpay/ monthly contract | 1229      | 1086                |
| 57%                       | 58%       | 50%                 |
| b                         | d         |                     |
| Other                     | 6         | 6                   |
| *%                        | *%        | -%                  |
| Don't know                | 4         | 2                   |
| *%                        | *%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd5 (Qd11A). When You Signed Up For Your Current Mobile Contract Did You Get A Handset With The Contract Or Did You Only Get A Sim Card? (Single Code)

Base : Those who use a postpay/ contract mobile phone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
~r
Unweighted total
1313
629
684
209
303
551
250
135
105
186
309
379
436
257
239
1021
103
102
87
Effective Weighted Sample
1115
534
582
176
260
477
205
113
86
153
269
330
364
217
208
916
100
93
85
Total
1229
605
625
198
308
512
211
114
87
174
315
385
417
215
210
1069
86
51
23
Handset and contract
1108
542
567
183
291
455
180
97
74
159
289
345
381
201
179
968
75
48
**
90%
90%
91%
92%
95%
89%
85%
85%
85%
92%
92%
90%
91%
93%
85%
91%
87%
94%
**
f
ef
n
n
SIM card only
106
58
48
15
14
49
28
16
13
11
23
38
30
10
28
90
10
2
**
9%
10%
8%
7%
5%
10%
13%
14%
15%
6%
7%
10%
7%
5%
13%
8%
11%
4%
**
d
d
ij
ij
m
lm
Don't know
15
5
10
1
2
8
3
1
-
4
3
2
5
4
3
12
2
1
**
1%
1%
2%
1%
1%
2%
2%
1%
-%
2%
1%
1%
1%
2%
1%
1%
2%
2%
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd5 (Qd11A). When You Signed Up For Your Current Mobile Contract Did You Get A Handset With The Contract Or Did You Only Get A Sim Card? (Single Code)

Base : Those who use a postpay/ contract mobile phone

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 1313      | 1127                |
| Effective Weighted Sample       | 1115      | 965                 |
| Total                           | 1229      | 1086                |
| Handset and contract            | 1108      | 981                 |
| 90%                             | 90%       | 89%                 |
| d                               |           |                     |
| SIM card only                   | 106       | 93                  |
| 9%                              | 9%        | 10%                 |
| c                               |           |                     |
| Don't know                      | 15        | 13                  |
| 1%                              | 1%        | 1%                  |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd6 (Qd24B). Do You Personally Use A Smartphone? If Unsure - A Smartphone Is A Phone On Which You Can Easily Access Emails, Download Files And Applications, As Well As View Websites And Generally Surf The Internet. Popular Brands Of Smartphone Include Blackberry, Iphone And Android Phones Such As The Htc Desire. Base : Those Who Personally Use A Mobile Phone

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2582        | 1214               | 1368           | 354      |
| Effective Weighted Sample                                   | 2119        | 992                | 1127           | 289      |
| Total                                                       | 2160        | 1031               | 1130           | 311      |
| Yes                                                         | 1056        | 532                | 525            | 222      |
| 49%                                                         | 52%         | 46%                | 71%            | 68%      |
| b                                                           | ef          | ef                 | f              | gh       |
| No                                                          | 1097        | 494                | 603            | 88       |
| 51%                                                         | 48%         | 53%                | 28%            | 32%      |
| a                                                           | cd          | cde                | ij             | ij       |
| Don't know                                                  |             |                    |                |          |
| 7                                                           | 5           | 2                  | 2              | 1        |
| *%                                                          | 1%          | *%                 | *%             | *%       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd6 (Qd24B). Do You Personally Use A Smartphone? If Unsure - A Smartphone Is A Phone On Which You Can Easily Access Emails, Download Files And Applications, As Well As View Websites And Generally Surf The Internet. Popular Brands Of Smartphone Include Blackberry, Iphone And Android Phones Such As The Htc Desire. Base : Those Who Personally Use A Mobile Phone

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   |           |                     |
| a                         | b         | c                   |
| Unweighted total          | 2582      | 2172                |
| Effective Weighted Sample | 2119      | 1796                |
| Total                     | 2160      | 1873                |
| Yes                       | 1056      | 931                 |
| 49%                       | 50%       | 44%                 |
| b                         | d         |                     |
| No                        | 1097      | 937                 |
| 51%                       | 50%       | 56%                 |
| c                         |           |                     |
| Don't know                |           |                     |
| 7                         | 5         | 2                   |
| *%                        | *%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd7 (Qd27). Showcard How Likely Is It That You Will Get A Smartphone In The Next 12 Months? (Single Code)

Base : Those without a smartphone
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1439
650
789
106
156
444
733
324
160
176
147
281
388
304
463
1037
121
129
152
Effective Weighted Sample
1167
522
645
86
129
375
590
264
129
140
122
228
313
243
383
907
114
115
145
Total
1097
494
603
88
141
375
494
225
109
139
131
225
305
223
341
914
94
52
37
Certain to
25
14
11
3
5
12
5
1
2
3
4
6
2
12
5
23
1
1
1
2%
3%
2%
3%
4%
3%
1%
1%
2%
2%
3%
3%
1%
6%
1%
2%
1%
2%
2%
f
f
g
l
ln
Very likely
65
29
37
14
11
27
13
8
6
14
12
14
24
13
15
63
-
2
1
6%
6%
6%
16%
8%
7%
3%
4%
6%
10%
9%
6%
8%
6%
4%
7%
-%
3%
2%
ef
f
f
g
g
n
pr
Likely
100
42
58
15
29
40
15
17
4
20
10
23
31
22
24
80
9
8
3
9%
8%
10%
17%
21%
11%
3%
8%
4%
15%
8%
10%
10%
10%
7%
9%
10%
15%
8%
f
ef
f
gh
o
Unlikely
157
77
80
17
25
50
65
31
15
20
23
35
41
36
45
132
13
7
5
14%
16%
13%
20%
18%
13%
13%
14%
14%
15%
17%
15%
13%
16%
13%
14%
14%
14%
14%
Very unlikely
253
110
144
12
24
94
124
53
36
24
22
50
72
53
78
212
20
11
10
23%
22%
24%
13%
17%
25%
25%
24%
33%
18%
17%
22%
23%
24%
23%
23%
21%
21%
28%
c
c
gij
Certain not to
355
148
206
6
23
95
230
90
30
40
31
66
99
60
127
295
28
18
13
32%
30%
34%
7%
16%
25%
47%
40%
28%
29%
24%
29%
32%
27%
37%
32%
30%
34%
37%
c
cd
cde
hij
km
Don't know
141
74
67
21
23
57
41
24
14
17
28
31
37
27
46
109
22
6
4
13%
15%
11%
23%
16%
15%
8%
11%
13%
12%
22%
14%
12%
12%
14%
12%
23%
12%
10%
f
f
f
gi
oqr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd7 (Qd27). Showcard How Likely Is It That You Will Get A Smartphone In The Next 12 Months? (Single Code)

Base : Those without a smartphone

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 1439      | 1193                |
| Effective Weighted Sample | 1167      | 975                 |
| Total                     | 1097      | 937                 |
| Certain to                | 25        | 20                  |
| 2%                        | 2%        | 3%                  |
| d                         |           |                     |
| Very likely               | 65        | 59                  |
| 6%                        | 6%        | 4%                  |
| d                         |           |                     |
| Likely                    | 100       | 88                  |
| 9%                        | 9%        | 7%                  |
| d                         |           |                     |
| Unlikely                  | 157       | 128                 |
| 14%                       | 14%       | 19%                 |
| d                         |           |                     |
| Very unlikely             |           |                     |
| 253                       | 214       | 39                  |
| 23%                       | 23%       | 25%                 |
| c                         |           |                     |
| Certain not to            | 355       | 300                 |
| 32%                       | 32%       | 34%                 |
| c                         |           |                     |
| Don't know                | 141       | 128                 |
| 13%                       | 14%       | 8%                  |
| b                         | d         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
h
i
~j
k
l
m
n
o
~p
~q
r
Unweighted total
1063
474
589
43
85
300
635
258
125
118
91
201
285
221
353
764
82
94
123
Effective Weighted Sample
863
383
480
33
72
253
512
210
101
94
77
161
230
178
293
673
77
83
117
Total
765
335
430
35
72
239
419
174
82
85
76
151
212
149
251
639
61
36
29
No need
482
216
266
**
**
149
288
98
51
52
**
104
144
90
143
404
**
**
21
63%
64%
62%
**
**
62%
69%
57%
62%
61%
**
69%
68%
60%
57%
63%
**
**
74%
n
n
o
Satisfied with using home phones/ other mobile phones
117
47
70
**
**
37
68
30
18
14
**
26
32
16
43
87
**
**
5
15%
14%
16%
**
**
16%
16%
17%
22%
16%
**
17%
15%
11%
17%
14%
**
**
18%
Can't afford it
117
53
63
**
**
37
43
42
13
6
**
8
20
24
64
96
**
**
5
15%
16%
15%
**
**
15%
10%
24%
16%
7%
**
6%
9%
16%
26%
15%
**
**
18%
f
i
i
kl
klm
Don't know how you use smartphones
109
40
69
**
**
28
78
28
11
5
**
22
22
24
40
88
**
**
3
14%
12%
16%
**
**
12%
19%
16%
13%
6%
**
14%
10%
16%
16%
14%
**
**
10%
e
i
Too expensive to set up/ buy
55
22
33
**
**
25
20
17
6
6
**
6
19
8
22
48
**
**
1
7%
6%
8%
**
**
10%
5%
10%
8%
7%
**
4%
9%
5%
9%
7%
**
**
5%
f
Contracts are too expensive
35
16
19
**
**
13
13
12
3
5
**
2
9
8
15
31
**
**
*
5%
5%
5%
**
**
6%
3%
7%
4%
6%
**
1%
4%
6%
6%
5%
**
**
1%
k
k
Calls are too expensive
15
8
7
**
**
9
2
9
1
1
**
1
2
3
9
15
**
**
*
2%
2%
2%
**
**
4%
1%
5%
1%
2%
**
1%
1%
2%
4%
2%
**
**
1%
f
Don't like being contactable/ lack of privacy
5
2
3
**
**
1
2
2
-
*
**
*
1
-
3
4
**
**
*
1%
1%
1%
**
**
*%
1%
1%
-%
*%
**
*%
*%
-%
1%
1%
**
**
1%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
h
i
~j
k
l
m
n
o
~p
~q
r
Unweighted total
1063
474
589
43
85
300
635
258
125
118
91
201
285
221
353
764
82
94
123
Effective Weighted Sample
863
383
480
33
72
253
512
210
101
94
77
161
230
178
293
673
77
83
117
Total
765
335
430
35
72
239
419
174
82
85
76
151
212
149
251
639
61
36
29
Other
47
23
24
**
**
22
20
11
6
10
**
13
10
10
12
39
**
**
1
6%
7%
5%
**
**
9%
5%
6%
8%
12%
**
9%
5%
7%
5%
6%
**
**
3%
f
ANY INVOLUNTARY REASONS
279
114
165
**
**
85
135
89
29
21
**
38
56
61
122
228
**
**
9
36%
34%
38%
**
**
36%
32%
51%
35%
24%
**
25%
26%
41%
49%
36%
**
**
33%
hi
kl
kl
ANY VOLUNTARY REASONS
552
243
308
**
**
167
329
114
62
61
**
121
165
98
167
457
**
**
24
72%
72%
72%
**
**
70%
78%
66%
75%
72%
**
80%
78%
65%
67%
71%
**
**
82%
e
mn
mn
o
ONLY VOLUNTARY REASONS
447
204
243
**
**
137
266
78
48
54
**
103
147
76
119
374
**
**
19
58%
61%
57%
**
**
57%
64%
45%
58%
64%
**
68%
70%
51%
47%
59%
**
**
67%
g
g
mn
mn
Don't know
8
3
5
**
**
2
4
-
1
3
**
1
3
3
1
8
**
**
-
1%
1%
1%
**
**
1%
1%
-%
1%
4%
**
1%
1%
2%
*%
1%
**
**
-%
g

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months

| URBANITY                                              | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                               |           |                     |
| Total                                                 | URBAN     | RURAL               |
| Significance Level: 95%                               | a         | b                   |
| Unweighted total                                      | 1063      | 867                 |
| Effective Weighted Sample                             | 863       | 708                 |
| Total                                                 | 765       | 642                 |
| No need                                               | 482       | 392                 |
| 63%                                                   | 61%       | 72%                 |
| a                                                     | f         |                     |
| Satisfied with using home phones/ other mobile phones | 117       | 100                 |
| 15%                                                   | 16%       | 14%                 |
| Can't afford it                                       |           |                     |
| 117                                                   | 108       | 9                   |
| 15%                                                   | 17%       | 7%                  |
| b                                                     | c         | e                   |
| Don't know how you use smartphones                    | 109       | 98                  |
| 14%                                                   | 15%       | 9%                  |
| b                                                     | c         | e                   |
| Too expensive to set up/ buy                          | 55        | 49                  |
| 7%                                                    | 8%        | 5%                  |
| Contracts are too expensive                           |           |                     |
| 35                                                    | 28        | 7                   |
| 5%                                                    | 4%        | 6%                  |
| Calls are too expensive                               | 15        | 12                  |
| 2%                                                    | 2%        | 2%                  |
| Don't like being contactable/ lack of privacy         | 5         | 5                   |
| 1%                                                    | 1%        | -%                  |
| Other                                                 | 47        | 42                  |
| 6%                                                    | 7%        | 4%                  |
| Columns Tested: a,b - c,d - e,f                       |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd8 (Qd38). Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get a smartphone in the next 12 months

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 1063      | 867                 |
| Effective Weighted Sample       | 863       | 708                 |
| Total                           | 765       | 642                 |
| ANY INVOLUNTARY REASONS         | 279       | 244                 |
| 36%                             | 38%       | 28%                 |
| b                               | c         | e                   |
| ANY VOLUNTARY REASONS           | 552       | 451                 |
| 72%                             | 70%       | 81%                 |
| a                               | f         |                     |
| ONLY VOLUNTARY REASONS          | 447       | 361                 |
| 58%                             | 56%       | 70%                 |
| a                               | d         | f                   |
| Don't know                      | 8         | 8                   |
| 1%                              | 1%        | -%                  |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Navigating the phone's menu system to use the different features on your phone
83
37
46
2
3
20
59
22
12
7
2
20
18
13
32
59
17
5
2
4%
3%
4%
1%
1%
2%
8%
6%
6%
2%
1%
3%
3%
3%
5%
3%
8%
5%
2%
cd
cde
ij
ij
j
l
or
Writing text messages
76
41
36
2
2
13
59
17
9
13
4
23
14
12
27
59
11
5
2
3%
4%
3%
1%
*%
2%
8%
4%
5%
4%
1%
4%
2%
3%
4%
3%
5%
4%
3%
cde
j
j
j
l
l
Pressing the buttons on your mobile phone
46
26
21
-
-
8
38
14
9
2
1
13
7
8
17
41
3
1
1
2%
2%
2%
-%
-%
1%
5%
4%
5%
1%
*%
2%
1%
2%
3%
2%
2%
1%
1%
d
cde
ij
ij
l
Seeing and being able to read the digital display
42
23
18
2
-
8
31
9
6
5
1
9
7
7
18
34
4
2
1
2%
2%
1%
1%
-%
1%
4%
2%
3%
2%
*%
2%
1%
2%
3%
2%
2%
2%
2%
d
cde
j
j
j
l
Hearing the phone ring, even with the volume turned up
38
20
18
-
6
7
25
9
2
5
2
10
5
9
14
34
1
2
1
2%
2%
1%
-%
1%
1%
3%
2%
1%
2%
*%
2%
1%
2%
2%
2%
*%
1%
2%
c
ce
j
l
Hearing the person on the other end of the line in a conversation, even with the volume turned up
37
14
22
2
3
9
22
10
1
3
-
11
8
7
10
33
1
1
1
2%
1%
2%
1%
1%
1%
3%
3%
*%
1%
-%
2%
1%
2%
2%
2%
1%
1%
2%
cde
hj
j
Seeing the numbers used to dial with
28
15
13
-
-
2
26
8
4
1
-
9
6
2
12
23
4
1
*
1%
1%
1%
-%
-%
*%
3%
2%
2%
*%
-%
1%
1%
*%
2%
1%
2%
1%
*%
cde
j
ij
m

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Picking up the handset when your mobile rings
19
9
10
2
-
3
13
6
*
-
*
4
4
3
8
15
2
2
-
1%
1%
1%
1%
-%
*%
2%
1%
*%
-%
*%
1%
1%
1%
1%
1%
1%
2%
-%
de
ij
Holding the mobile phone to your ear
14
7
7
-
-
1
12
4
1
-
*
3
2
1
7
12
1
*
*
1%
1%
1%
-%
-%
*%
2%
1%
1%
-%
*%
1%
*%
*%
1%
1%
1%
*%
1%
cde
Any other difficulties
50
25
25
5
8
19
18
9
4
6
6
21
15
7
8
41
4
5
*
2%
2%
2%
1%
2%
2%
2%
2%
2%
2%
1%
4%
2%
2%
1%
2%
2%
4%
1%
n
r
No, none
2092
1004
1088
302
431
752
606
313
164
274
405
527
635
385
540
1764
170
99
59
89%
89%
89%
95%
96%
92%
79%
80%
84%
91%
96%
89%
91%
89%
86%
90%
83%
85%
91%
f
ef
f
gh
ghi
n
p
p
Don't know
42
18
23
2
1
4
35
18
7
-
1
4
9
6
22
31
9
1
*
2%
2%
2%
1%
*%
*%
5%
4%
4%
-%
*%
1%
1%
1%
3%
2%
4%
1%
1%
cde
ij
ij
klm
oqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Navigating the phone's menu system to use the different features on your phone
83
67
16
24
59
46
36
4%
3%
5%
2%
6%
3%
4%
c
Writing text messages
76
70
7
22
55
47
27
3%
3%
2%
2%
5%
3%
3%
c
Pressing the buttons on your mobile phone
46
42
5
14
32
27
19
2%
2%
1%
1%
3%
2%
2%
c
Seeing and being able to read the digital display
42
36
5
9
33
18
23
2%
2%
2%
1%
3%
1%
3%
c
e
Hearing the phone ring, even with the volume turned up
38
35
3
12
26
19
17
2%
2%
1%
1%
3%
1%
2%
c
Hearing the person on the other end of the line in a conversation, even with the volume turned up
37
31
6
8
28
22
13
2%
2%
2%
1%
3%
2%
2%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qd9 (Qd6). Showcard Thinking About Mobile Phones, Do You Ever Have/ Think You Might Have Difficulties With Any Of The Following? (Multi Code)

Base : All respondents

| URBANITY                                      | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------------------------|-----------|---------------------|
| MEDIUM/                                       |           |                     |
| Total                                         | URBAN     | RURAL               |
| Significance Level: 95%                       | a         | b                   |
| Unweighted total                              | 2893      | 2426                |
| Effective Weighted Sample                     | 2355      | 1990                |
| Total                                         | 2355      | 2037                |
| Seeing the numbers used to dial with          | 28        | 26                  |
| 1%                                            | 1%        | 1%                  |
| c                                             |           |                     |
| Picking up the handset when your mobile rings | 19        | 18                  |
| 1%                                            | 1%        | *%                  |
| c                                             |           |                     |
| Holding the mobile phone to your ear          | 14        | 13                  |
| 1%                                            | 1%        | *%                  |
| c                                             |           |                     |
| Any other difficulties                        | 50        | 46                  |
| 2%                                            | 2%        | 1%                  |
| f                                             |           |                     |
| No, none                                      |           |                     |
| 2092                                          | 1812      | 280                 |
| 89%                                           | 89%       | 88%                 |
| d                                             |           |                     |
| Don't know                                    | 42        | 33                  |
| 2%                                            | 2%        | 3%                  |
| c                                             |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QE1. Does your household have a PC, laptop, netbook or tablet computer? (MULTI CODE OPTIONS 1-4 ONLY) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Yes - desktop PC
1090
555
535
153
198
432
308
104
74
153
258
347
353
187
201
935
86
47
22
46%
49%
44%
48%
44%
53%
40%
27%
38%
51%
61%
59%
51%
43%
32%
47%
42%
41%
35%
b
f
df
g
gh
ghi
lmn
mn
n
qr
Yes - laptop
1461
717
744
244
314
589
314
153
101
188
345
454
472
254
279
1241
114
66
41
62%
64%
61%
77%
70%
72%
41%
39%
52%
63%
82%
77%
68%
59%
44%
63%
55%
56%
63%
df
f
f
g
gh
ghi
lmn
mn
n
pq
Yes - netbook
182
96
86
29
41
77
34
11
10
15
58
78
52
31
21
159
11
8
4
8%
9%
7%
9%
9%
9%
4%
3%
5%
5%
14%
13%
7%
7%
3%
8%
6%
7%
6%
f
f
f
ghi
lmn
n
n
Yes - tablet computer - e.g. iPad
281
148
133
42
76
115
48
15
18
26
81
126
72
45
37
234
28
13
7
12%
13%
11%
13%
17%
14%
6%
4%
9%
9%
19%
21%
10%
10%
6%
12%
13%
11%
10%
f
f
f
g
g
ghi
lmn
n
n
No
425
187
238
36
39
72
277
169
51
23
8
26
82
80
236
334
49
27
14
18%
17%
19%
11%
9%
9%
36%
43%
26%
8%
2%
4%
12%
19%
37%
17%
24%
23%
22%
cde
hij
ij
j
k
kl
klm
o
o
o
Don't know
4
3
1
-
-
1
3
2
-
-
-
-
1
*
3
3
1
*
-
*%
*%
*%
-%
-%
*%
*%
1%
-%
-%
-%
-%
*%
*%
*%
*%
*%
*%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe1. Does Your Household Have A Pc, Laptop, Netbook Or Tablet Computer? (Multi Code Options 1-4 Only)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Yes - desktop PC
1090
952
138
690
397
690
377
46%
47%
43%
52%
39%
48%
45%
d
Yes - laptop
1461
1254
207
984
474
968
452
62%
62%
65%
75%
46%
67%
54%
d
f
Yes - netbook
182
153
29
132
50
127
52
8%
8%
9%
10%
5%
9%
6%
d
f
Yes - tablet computer - e.g. iPad
281
247
34
209
72
195
79
12%
12%
11%
16%
7%
13%
9%
d
f
No
425
371
54
87
335
213
198
18%
18%
17%
7%
33%
15%
23%
c
e
Don't know
4
3
1
-
3
3
1
*%
*%
*%
-%
*%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe2. Do You Or Does Anyone In Your Household Have Access To The Internet/ Worldwide Web At Home (Via Any Device, E.G. Pc, Mobile Phone Etc)? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Yes - have access and use at home
1848
904
944
278
405
719
445
209
140
265
403
542
598
337
367
1566
152
84
46
78%
80%
77%
88%
90%
88%
58%
54%
71%
89%
96%
92%
86%
78%
58%
80%
74%
72%
70%
f
f
f
g
gh
ghi
lmn
mn
n
qr
Yes - have access but don't use at home
46
16
30
2
2
11
31
7
4
3
5
9
13
10
15
37
3
4
3
2%
1%
2%
1%
1%
1%
4%
2%
2%
1%
1%
1%
2%
2%
2%
2%
2%
3%
4%
cde
o
No do not have access at home
448
201
247
36
43
83
286
169
52
29
11
37
83
82
245
355
50
27
17
19%
18%
20%
11%
9%
10%
37%
43%
27%
10%
3%
6%
12%
19%
39%
18%
24%
23%
25%
cde
hij
ij
j
k
kl
klm
o
o
o
Don't know
12
8
5
-
1
2
10
4
-
2
1
3
3
2
4
11
-
2
*
1%
1%
*%
-%
*%
*%
1%
1%
-%
1%
*%
1%
*%
*%
1%
1%
-%
1%
*%
e

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe2. Do You Or Does Anyone In Your Household Have Access To The Internet/ Worldwide Web At Home (Via Any Device, E.G. Pc, Mobile Phone Etc)? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Yes - have access and use at home
1848
1595
253
1201
642
1180
623
78%
78%
80%
91%
62%
81%
74%
d
f
Yes - have access but don't use at home
46
40
6
15
31
25
19
2%
2%
2%
1%
3%
2%
2%
c
No do not have access at home
448
391
57
100
346
234
198
19%
19%
18%
8%
34%
16%
24%
c
e
Don't know
12
11
2
2
9
10
2
1%
1%
1%
*%
1%
1%
*%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe3 (In6). Showcard Do You Ever Access The Internet Anywhere Other Than In Your Home At All? If Yes: Where Is That? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Your workplace
626
351
275
73
160
304
89
18
35
87
236
272
232
90
32
527
59
33
8
27%
31%
22%
23%
35%
37%
12%
5%
18%
29%
56%
46%
33%
21%
5%
27%
29%
28%
12%
b
f
cf
cf
g
gh
ghi
lmn
mn
n
r
r
r
Anywhere - using a 3G mobile phone/ smartphone
530
284
246
133
166
188
43
53
35
70
133
173
172
86
99
458
39
25
8
22%
25%
20%
42%
37%
23%
6%
14%
18%
23%
32%
29%
25%
20%
16%
23%
19%
21%
13%
b
ef
ef
f
g
ghi
mn
n
r
r
In someone else's home
209
93
115
67
66
49
27
56
17
28
31
34
68
40
67
176
17
11
5
9%
8%
9%
21%
15%
6%
4%
14%
9%
9%
7%
6%
10%
9%
11%
9%
8%
9%
7%
def
ef
f
hj
k
k
k
Library
118
55
63
30
29
36
22
30
13
17
16
29
39
18
32
102
8
4
3
5%
5%
5%
10%
6%
4%
3%
8%
7%
6%
4%
5%
6%
4%
5%
5%
4%
3%
5%
ef
f
j
School/ college
114
60
54
79
11
19
4
14
*
4
15
33
48
11
21
100
5
3
6
5%
5%
4%
25%
2%
2%
1%
4%
*%
1%
4%
6%
7%
3%
3%
5%
2%
3%
8%
def
f
f
h
h
m
mn
opq
Anywhere - using Wi-Fi/ wireless broadband and a laptop/ portable media player/ portable games console/ tablet computer
111
60
51
23
32
38
18
8
7
15
41
48
33
14
16
96
9
5
2
5%
5%
4%
7%
7%
5%
2%
2%
4%
5%
10%
8%
5%
3%
3%
5%
4%
4%
3%
f
f
f
g
ghi
lmn
n
University
60
26
34
44
11
2
3
14
2
5
8
10
44
4
2
48
7
3
2
3%
2%
3%
14%
2%
*%
*%
4%
1%
2%
2%
2%
6%
1%
*%
2%
3%
3%
3%
def
ef
n
kmn
Internet café
41
24
17
11
10
10
10
5
2
7
5
14
13
8
6
33
5
1
1
2%
2%
1%
4%
2%
1%
1%
1%
1%
2%
1%
2%
2%
2%
1%
2%
3%
1%
2%
ef
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe3 (In6). Showcard Do You Ever Access The Internet Anywhere Other Than In Your Home At All? If Yes: Where Is That? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Other
51
27
24
5
11
14
22
7
4
4
3
7
23
8
12
42
6
3
1
2%
2%
2%
2%
2%
2%
3%
2%
2%
1%
1%
1%
3%
2%
2%
2%
3%
3%
1%
k
No, do not
1096
476
619
54
131
327
584
253
108
124
105
195
271
225
401
899
99
58
40
47%
42%
51%
17%
29%
40%
76%
65%
55%
42%
25%
33%
39%
52%
64%
46%
48%
50%
61%
a
c
cd
cde
hij
ij
j
k
kl
klm
opq
EVER USE INTERNET AT HOME OR ELSEWHERE
1966
961
1005
306
438
757
466
247
154
280
411
554
626
357
425
1663
163
91
49
83%
85%
82%
97%
97%
93%
60%
63%
79%
94%
98%
94%
90%
83%
67%
84%
80%
78%
75%
b
ef
ef
f
g
gh
ghi
lmn
mn
n
pqr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe3 (In6). Showcard Do You Ever Access The Internet Anywhere Other Than In Your Home At All? If Yes: Where Is That? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Your workplace
626
535
91
605
21
437
182
27%
26%
29%
46%
2%
30%
22%
d
f
Anywhere - using a 3G mobile phone/ smartphone
530
478
51
383
145
296
225
22%
23%
16%
29%
14%
20%
27%
b
d
e
In someone else's home
209
184
25
116
93
117
87
9%
9%
8%
9%
9%
8%
10%
Library
118
116
1
53
65
58
57
5%
6%
*%
4%
6%
4%
7%
b
c
e
School/ college
114
101
13
35
79
59
49
5%
5%
4%
3%
8%
4%
6%
c
Anywhere - using Wi-Fi/ wireless broadband and a laptop/ portable media player/ portable games console/ tablet computer
111
96
15
72
38
72
37
5%
5%
5%
6%
4%
5%
4%
d
University
60
56
4
13
47
30
28
3%
3%
1%
1%
5%
2%
3%
c
Internet café
41
39
3
30
12
28
12
2%
2%
1%
2%
1%
2%
1%
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe3 (In6). Showcard Do You Ever Access The Internet Anywhere Other Than In Your Home At All? If Yes: Where Is That? (Multi Code)

Base : All respondents

| URBANITY                               | WORKING   | DEPRIVATION LEVEL   |
|----------------------------------------|-----------|---------------------|
| MEDIUM/                                |           |                     |
| Total                                  | URBAN     | RURAL               |
| Significance Level: 95%                | a         | b                   |
| Unweighted total                       | 2893      | 2426                |
| Effective Weighted Sample              | 2355      | 1990                |
| Total                                  | 2355      | 2037                |
| Other                                  | 51        | 48                  |
| 2%                                     | 2%        | 1%                  |
| e                                      |           |                     |
| No, do not                             | 1096      | 933                 |
| 47%                                    | 46%       | 51%                 |
| c                                      |           |                     |
| EVER USE INTERNET AT HOME OR ELSEWHERE | 1966      | 1704                |
| 83%                                    | 84%       | 83%                 |
| d                                      | f         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe4 (Qe23). Showcard And How Often Do You Personally Use The Internet Nowadays Either At Home Or Elsewhere? (Single Code)

Base : Those who use the internet at home or elsewhere
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2237
1079
1158
344
456
842
595
316
197
313
424
585
692
433
523
1663
199
190
185
Effective Weighted Sample
1872
898
974
282
383
725
490
263
161
258
365
497
576
363
440
1483
191
173
181
Total
1966
961
1005
306
438
757
466
247
154
280
411
554
626
357
425
1663
163
91
49
Every day
1406
703
703
248
335
558
266
144
89
201
335
438
474
238
254
1199
104
67
35
71%
73%
70%
81%
76%
74%
57%
58%
58%
72%
81%
79%
76%
67%
60%
72%
64%
74%
72%
ef
f
f
gh
ghi
mn
mn
n
p
p
Several times a week
319
149
169
33
63
116
107
53
33
55
54
74
87
79
77
269
28
13
9
16%
16%
17%
11%
14%
15%
23%
22%
21%
20%
13%
13%
14%
22%
18%
16%
17%
14%
18%
cde
j
j
j
kl
At least once a week
125
66
59
15
22
45
43
23
20
14
15
25
34
24
43
95
22
5
3
6%
7%
6%
5%
5%
6%
9%
9%
13%
5%
4%
4%
5%
7%
10%
6%
14%
6%
6%
cde
ij
ij
kl
oqr
At least once a month
41
17
23
4
7
14
15
11
4
5
3
8
9
4
21
34
4
2
*
2%
2%
2%
1%
2%
2%
3%
4%
3%
2%
1%
1%
1%
1%
5%
2%
2%
3%
*%
j
j
klm
A few times a year
19
5
14
1
2
8
8
5
3
1
3
2
5
6
5
14
2
2
*
1%
*%
1%
*%
*%
1%
2%
2%
2%
*%
1%
*%
1%
2%
1%
1%
1%
2%
1%
a
Less than once a year
4
4
-
-
-
2
2
1
1
-
-
-
2
-
2
4
-
-
-
*%
*%
-%
-%
-%
*%
*%
*%
1%
-%
-%
-%
*%
-%
*%
*%
-%
-%
-%
b
Never
36
11
25
-
5
8
23
7
4
4
-
3
14
4
14
30
4
1
1
2%
1%
2%
-%
1%
1%
5%
3%
3%
1%
-%
1%
2%
1%
3%
2%
2%
1%
3%
a
cde
j
j
j
k
k
Don't know
18
6
12
5
3
6
4
3
-
*
1
4
2
3
9
18
-
-
*
1%
1%
1%
2%
1%
1%
1%
1%
-%
*%
*%
1%
*%
1%
2%
1%
-%
-%
1%
l

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe4 (Qe23). Showcard And How Often Do You Personally Use The Internet Nowadays Either At Home Or Elsewhere? (Single Code)

Base : Those who use the internet at home or elsewhere
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2237
1881
356
1256
975
1339
713
Effective Weighted Sample
1872
1585
294
1084
830
1166
625
Total
1966
1704
262
1266
696
1242
675
Every day
1406
1208
198
957
445
914
456
71%
71%
75%
76%
64%
74%
68%
d
f
Several times a week
319
284
35
202
116
188
122
16%
17%
13%
16%
17%
15%
18%
At least once a week
125
113
12
66
59
67
55
6%
7%
5%
5%
9%
5%
8%
c
e
At least once a month
41
35
6
14
26
22
19
2%
2%
2%
1%
4%
2%
3%
c
A few times a year
19
15
4
7
11
14
5
1%
1%
1%
1%
2%
1%
1%
c
Less than once a year
4
3
1
1
3
3
1
*%
*%
*%
*%
*%
*%
*%
Never
36
30
6
9
27
23
11
2%
2%
2%
1%
4%
2%
2%
c
Don't know
18
17
1
10
8
11
7
1%
1%
*%
1%
1%
1%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe5 (Qe9). Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2166
1038
1128
316
421
810
619
281
183
304
419
583
678
425
476
1608
190
185
183
Effective Weighted Sample
1808
862
947
260
353
699
505
233
149
248
361
495
563
353
400
1433
182
167
178
Total
1894
920
974
280
408
730
476
216
144
268
408
551
611
347
382
1603
156
87
48
Ordinary phone line - dialup access
18
7
10
2
1
8
7
1
1
3
4
8
7
-
3
17
1
-
*
1%
1%
1%
1%
*%
1%
1%
1%
1%
1%
1%
1%
1%
-%
1%
1%
1%
-%
1%
m
m
Fixed Broadband ADSL through a phone line or cable service - perhaps
using a Wi-Fi router,
1678
829
849
238
336
658
446
174
118
230
381
512
548
293
321
1417
138
81
42
89%
90%
87%
85%
82%
90%
94%
81%
82%
86%
93%
93%
90%
85%
84%
88%
89%
93%
86%
b
cd
cde
ghi
mn
mn
r
Mobile Broadband from a mobile network - connecting via a USB stick or dongle, or built in connectivity in a laptop or netbook or tablet computer
285
138
147
46
81
118
40
32
30
44
76
91
87
55
52
241
25
13
6
15%
15%
15%
16%
20%
16%
8%
15%
21%
16%
19%
17%
14%
16%
14%
15%
16%
15%
12%
f
f
f
Access to the internet using a mobile phone or smartphone - through a Wi-Fi network or your phone's mobile network
446
237
209
102
130
168
45
50
29
55
143
156
120
78
91
383
37
18
8
24%
26%
21%
36%
32%
23%
10%
23%
20%
20%
35%
28%
20%
23%
24%
24%
24%
21%
16%
b
ef
ef
f
ghi
l
r
Accessing the internet on a device such as a laptop or tablet using your mobile phone's internet connection - known as tethering
40
23
17
10
8
17
5
5
2
6
11
18
11
4
7
37
1
2
*
2%
3%
2%
4%
2%
2%
1%
2%
1%
2%
3%
3%
2%
1%
2%
2%
*%
2%
1%
f
m
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe5 (Qe9). Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2166
1038
1128
316
421
810
619
281
183
304
419
583
678
425
476
1608
190
185
183
Effective Weighted Sample
1808
862
947
260
353
699
505
233
149
248
361
495
563
353
400
1433
182
167
178
Total
1894
920
974
280
408
730
476
216
144
268
408
551
611
347
382
1603
156
87
48
ISDN line - mid speed access, allows you to make voice calls at the same time as using the internet
2
1
1
-
1
1
-
-
-
-
2
2
-
-
-
2
-
-
-
*%
*%
*%
-%
*%
*%
-%
-%
-%
-%
1%
*%
-%
-%
-%
*%
-%
-%
-%
TOTAL NARROWBAND
20
8
12
2
2
9
7
1
1
3
7
10
7
-
3
19
1
-
*
1%
1%
1%
1%
*%
1%
1%
1%
1%
1%
2%
2%
1%
-%
1%
1%
1%
-%
1%
m
m
TOTAL BROADBAND (INC. USING MOBILE PHONE)
1858
912
947
275
401
720
463
212
140
263
405
545
597
340
373
1571
153
87
48
98%
99%
97%
98%
98%
99%
97%
98%
97%
98%
99%
99%
98%
98%
97%
98%
98%
99%
99%
b
TOTAL BROADBAND (EXC. USING MOBILE PHONE)
1811
883
928
260
384
709
458
196
134
255
399
539
584
329
356
1534
147
83
47
96%
96%
95%
93%
94%
97%
96%
91%
94%
95%
98%
98%
96%
95%
93%
96%
95%
95%
97%
cd
c
gh
lmn
MOBILE BROADBAND ONLY
110
46
63
14
39
44
12
16
13
23
14
22
31
32
25
96
7
2
5
6%
5%
6%
5%
10%
6%
3%
7%
9%
8%
3%
4%
5%
9%
6%
6%
5%
2%
10%
cef
f
j
j
j
kl
q
q
Other
4
1
3
-
1
1
2
1
-
1
-
-
1
2
1
4
-
-
-
*%
*%
*%
-%
*%
*%
*%
1%
-%
*%
-%
-%
*%
*%
*%
*%
-%
-%
-%
Don't know
20
4
15
4
5
3
7
3
3
2
-
2
6
5
6
17
2
1
*
1%
*%
2%
2%
1%
*%
1%
1%
2%
1%
-%
*%
1%
1%
2%
1%
1%
1%
1%
a
j
j
k

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe5 (Qe9). Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2166
1816
350
1210
950
1302
681
Effective Weighted Sample
1808
1526
289
1043
808
1133
596
Total
1894
1635
259
1215
674
1205
641
Ordinary phone line - dialup access
18
14
4
10
7
12
5
1%
1%
2%
1%
1%
1%
1%
Fixed Broadband ADSL through a phone line or cable service - perhaps using a Wi-Fi router,
1678
1437
240
1077
596
1082
554
89%
88%
93%
89%
88%
90%
86%
a
f
Mobile Broadband from a mobile network - connecting via a USB stick or dongle, or built in connectivity in a laptop or netbook or tablet computer
285
245
41
211
75
181
98
15%
15%
16%
17%
11%
15%
15%
d
Access to the internet using a mobile phone or smartphone - through a Wi-Fi network or your phone's mobile network
446
390
56
328
118
290
148
24%
24%
22%
27%
18%
24%
23%
d
Accessing the internet on a device such as a laptop or tablet using your mobile phone's internet connection - known as tethering
40
31
9
29
11
33
7
2%
2%
3%
2%
2%
3%
1%
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe5 (Qe9). Showcard Which Of These Methods Does Your Household Use To Connect To The Internet At Home? (Multi Code)

Base : Those with access to the internet at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2166
1816
350
1210
950
1302
681
Effective Weighted Sample
1808
1526
289
1043
808
1133
596
Total
1894
1635
259
1215
674
1205
641
ISDN line - mid speed access, allows you to make voice calls at the same time as using the internet
2
2
-
1
1
2
-
*%
*%
-%
*%
*%
*%
-%
TOTAL NARROWBAND
20
16
4
11
8
14
5
1%
1%
2%
1%
1%
1%
1%
TOTAL BROADBAND (INC. USING MOBILE PHONE)
1858
1604
255
1202
652
1184
627
98%
98%
98%
99%
97%
98%
98%
d
TOTAL BROADBAND (EXC. USING MOBILE PHONE)
1811
1559
252
1172
634
1162
603
96%
95%
97%
96%
94%
96%
94%
d
f
MOBILE BROADBAND ONLY
110
100
10
80
29
68
37
6%
6%
4%
7%
4%
6%
6%
d
Other
4
4
-
2
1
1
3
*%
*%
-%
*%
*%
*%
*%
Don't know
20
18
2
6
14
12
8
1%
1%
1%
*%
2%
1%
1%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe6 (Qe22B). You Mentioned That Your Household Has A Mobile Broadband Connection (Connecting Via A Usb Stick Or Dongle, Or Built-In 3G Connectivity In A Laptop Or Another Device). Do You Personally Access The Internet In This Way, Using Mobile Broadband?

Base : Those in a household with mobile broadband

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | ~c                 | ~d             | e        |
| Unweighted total                                            | 315         | 150                | 165            | 48       |
| Effective Weighted Sample                                   | 264         | 126                | 139            | 40       |
| Total                                                       | 285         | 138                | 147            | 46       |
| Yes                                                         | 257         | 121                | 136            | **       |
| 90%                                                         | 87%         | 93%                | **             | **       |
| No                                                          | 25          | 16                 | 9              | **       |
| 9%                                                          | 11%         | 6%                 | **             | **       |
| Don't know                                                  | 3           | 2                  | 2              | **       |
| 1%                                                          | 1%          | 1%                 | **             | **       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe6 (Qe22B). You Mentioned That Your Household Has A Mobile Broadband Connection (Connecting Via A Usb Stick Or Dongle, Or Built-In 3G Connectivity In A Laptop Or Another Device). Do You Personally Access The Internet In This Way, Using Mobile Broadband?

Base : Those in a household with mobile broadband

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   |           |                     |
| a                         | ~b        | c                   |
| Unweighted total          | 315       | 266                 |
| Effective Weighted Sample | 264       | 223                 |
| Total                     | 285       | 245                 |
| Yes                       | 257       | 224                 |
| 90%                       | 91%       | **                  |
| No                        | 25        | 17                  |
| 9%                        | 7%        | **                  |
| Don't know                | 3         | 3                   |
| 1%                        | 1%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe7 (Qe22C). Which One Of These Best Describes Where You Use Mobile Broadband To Access The Internet? (Single Code)

Base : Those who use mobile broadband to access the internet
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
282
133
149
45
76
117
44
35
29
45
70
87
83
56
56
211
28
23
20
Effective Weighted Sample
238
112
126
38
64
102
37
26
25
37
61
77
67
46
49
187
27
22
20
Total
257
121
136
42
76
106
33
29
27
42
69
80
79
49
49
216
24
12
6
I always use in the home
89
38
51
**
**
43
**
**
**
**
**
**
**
**
**
75
**
**
**
35%
32%
37%
**
**
41%
**
**
**
**
**
**
**
**
**
35%
**
**
**
I mainly use in the home
40
20
19
**
**
16
**
**
**
**
**
**
**
**
**
33
**
**
**
15%
17%
14%
**
**
16%
**
**
**
**
**
**
**
**
**
15%
**
**
**
I use equally in the home and outside
the home
91
37
54
**
**
33
**
**
**
**
**
**
**
**
**
78
**
**
**
35%
31%
39%
**
**
31%
**
**
**
**
**
**
**
**
**
36%
**
**
**
I mainly use outside the home
25
15
10
**
**
8
**
**
**
**
**
**
**
**
**
19
**
**
**
10%
13%
7%
**
**
7%
**
**
**
**
**
**
**
**
**
9%
**
**
**
I always use outside the home
12
9
2
**
**
5
**
**
**
**
**
**
**
**
**
11
**
**
**
5%
8%
2%
**
**
5%
**
**
**
**
**
**
**
**
**
5%
**
**
**
b
Don't know
1
*
1
**
**
-
**
**
**
**
**
**
**
**
**
1
**
**
**
*%
*%
1%
**
**
-%
**
**
**
**
**
**
**
**
**
*%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe7 (Qe22C). Which One Of These Best Describes Where You Use Mobile Broadband To Access The Internet? (Single Code)

Base : Those who use mobile broadband to access the internet

| URBANITY                                       | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------|-----------|---------------------|
| MEDIUM/                                        |           |                     |
| Total                                          | URBAN     | RURAL               |
| Significance Level: 95%                        | a         | ~b                  |
| Unweighted total                               | 282       | 244                 |
| Effective Weighted Sample                      | 238       | 205                 |
| Total                                          | 257       | 224                 |
| I always use in the home                       | 89        | 80                  |
| 35%                                            | 36%       | **                  |
| I mainly use in the home                       | 40        | 30                  |
| 15%                                            | 13%       | **                  |
| I use equally in the home and outside the home | 91        | 85                  |
| 35%                                            | 38%       | **                  |
| I mainly use outside the home                  | 25        | 18                  |
| 10%                                            | 8%        | **                  |
| I always use outside the home                  | 12        | 10                  |
| 5%                                             | 4%        | **                  |
| Don't know                                     |           |                     |
| 1                                              | 1         | **                  |
| *%                                             | 1%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe8 (Qe22D). Showcard Which Of These Best Describe What You Use To Connect To Your Mobile Broadband Service (Connecting Via A Usb Stick Or Dongle, Or Built In 3G Connectivity In A Laptop Or Another Device)? (Multi Code)

Base : Those who use mobile broadband to access the internet

| GENDER                                | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|---------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                 | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                 | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                  |             |                    |                |          |
| LAND                                  | WALES       | NI                 |                |          |
| Significance Level: 95%               | a           | b                  | ~c             | ~d       |
| Unweighted total                      | 282         | 133                | 149            | 45       |
| Effective Weighted Sample             | 238         | 112                | 126            | 38       |
| Total                                 | 257         | 121                | 136            | 42       |
| We have a dongle or USB stick that    |             |                    |                |          |
| plugs into a computer or tablet to    |             |                    |                |          |
| connect to mobile broadband           | 134         | 68                 | 66             | **       |
| 52%                                   | 57%         | 48%                | **             | **       |
| Our computer or tablet has a SIM card |             |                    |                |          |
| built in that connects to mobile      |             |                    |                |          |
| broadband                             | 61          | 32                 | 28             | **       |
| 24%                                   | 27%         | 21%                | **             | **       |
| We have a standalone mobile           |             |                    |                |          |
| broadband modem (MiFi)                | 50          | 18                 | 32             | **       |
| 19%                                   | 15%         | 24%                | **             | **       |
| Don't know                            | 24          | 9                  | 15             | **       |
| 9%                                    | 8%          | 11%                | **             | **       |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe8 (Qe22D). Showcard Which Of These Best Describe What You Use To Connect To Your Mobile Broadband Service (Connecting Via A Usb Stick Or Dongle, Or Built In 3G Connectivity In A Laptop Or Another Device)? (Multi Code)

Base : Those who use mobile broadband to access the internet

| URBANITY                                            | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------------------------------|-----------|---------------------|
| MEDIUM/                                             |           |                     |
| Total                                               | URBAN     | RURAL               |
| Significance Level: 95%                             | a         | ~b                  |
| Unweighted total                                    | 282       | 244                 |
| Effective Weighted Sample                           | 238       | 205                 |
| Total                                               | 257       | 224                 |
| We have a dongle or USB stick that plugs into a     |           |                     |
| computer or tablet to connect to mobile broadband   | 134       | 115                 |
| 52%                                                 | 52%       | **                  |
| Our computer or tablet has a SIM card built in that |           |                     |
| connects to mobile broadband                        | 61        | 53                  |
| 24%                                                 | 24%       | **                  |
| We have a standalone mobile broadband modem (MiFi)  |           |                     |
| 50                                                  | 46        | **                  |
| 19%                                                 | 21%       | **                  |
| Don't know                                          | 24        | 22                  |
| 9%                                                  | 10%       | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9 (Qe7). Which Internet Service Provider (Isp) Does Your Household Currently Use As Its Main Supplier At Home? (Single Code)

Base : Those with access to the internet at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2166
1038
1128
316
421
810
619
281
183
304
419
583
678
425
476
1608
190
185
183
Effective Weighted Sample
1808
862
947
260
353
699
505
233
149
248
361
495
563
353
400
1433
182
167
178
Total
1894
920
974
280
408
730
476
216
144
268
408
551
611
347
382
1603
156
87
48
Virgin Media (NTL/ Telewest/ Blueyonder)
421
213
208
63
85
159
114
52
26
63
85
111
137
77
96
383
24
10
5
22%
23%
21%
22%
21%
22%
24%
24%
18%
23%
21%
20%
22%
22%
25%
24%
15%
11%
10%
pqr
BT Total Broadband/ BT Yahoo/ BT
Openworld
346
149
198
50
75
135
86
27
26
43
91
119
117
59
51
299
22
15
10
18%
16%
20%
18%
18%
19%
18%
12%
18%
16%
22%
22%
19%
17%
13%
19%
14%
18%
21%
a
g
n
n
Sky
301
150
151
38
80
126
56
30
24
46
61
72
102
62
64
243
30
19
10
16%
16%
16%
13%
20%
17%
12%
14%
17%
17%
15%
13%
17%
18%
17%
15%
19%
21%
20%
cf
f
o
Talk Talk (Carphone Warehouse)
258
124
134
40
48
94
75
36
24
37
48
68
75
56
58
214
22
14
7
14%
13%
14%
14%
12%
13%
16%
17%
17%
14%
12%
12%
12%
16%
15%
13%
14%
16%
16%
BT (other/ unspecified)
111
60
51
12
11
48
40
9
7
13
31
39
40
14
20
91
17
3
1
6%
7%
5%
4%
3%
7%
8%
4%
5%
5%
8%
7%
6%
4%
5%
6%
11%
3%
2%
d
cd
r
oqr
BT Infinity
72
42
30
14
12
27
19
5
2
14
26
30
28
11
3
57
3
4
7
4%
5%
3%
5%
3%
4%
4%
2%
1%
5%
6%
5%
5%
3%
1%
4%
2%
5%
15%
gh
n
n
n
opq
Orange
60
33
27
6
20
28
6
11
6
7
14
18
17
16
8
50
4
5
*
3%
4%
3%
2%
5%
4%
1%
5%
4%
3%
4%
3%
3%
5%
2%
3%
3%
6%
1%
f
f
n
r
O2
58
31
27
8
28
15
6
9
5
11
6
17
17
9
15
46
5
3
3
3%
3%
3%
3%
7%
2%
1%
4%
3%
4%
1%
3%
3%
3%
4%
3%
4%
3%
6%
cef
j
j
o
AOL
51
24
28
10
4
19
19
5
*
7
14
19
16
9
8
40
7
4
1
3%
3%
3%
3%
1%
3%
4%
2%
*%
2%
3%
3%
3%
3%
2%
3%
4%
4%
1%
d
d
h
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9 (Qe7). Which Internet Service Provider (Isp) Does Your Household Currently Use As Its Main Supplier At Home? (Single Code)

Base : Those with access to the internet at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2166
1038
1128
316
421
810
619
281
183
304
419
583
678
425
476
1608
190
185
183
Effective Weighted Sample
1808
862
947
260
353
699
505
233
149
248
361
495
563
353
400
1433
182
167
178
Total
1894
920
974
280
408
730
476
216
144
268
408
551
611
347
382
1603
156
87
48
'3'
33
12
22
6
7
15
5
7
9
5
4
8
8
5
13
25
4
3
2
2%
1%
2%
2%
2%
2%
1%
3%
6%
2%
1%
1%
1%
1%
3%
2%
3%
3%
3%
j
ij
l
Plusnet
29
11
17
2
8
9
10
5
2
1
10
10
8
4
6
24
1
3
*
2%
1%
2%
1%
2%
1%
2%
2%
1%
1%
2%
2%
1%
1%
2%
2%
1%
3%
1%
T-Mobile
22
13
9
6
6
8
2
4
2
5
1
4
6
4
8
18
4
-
-
1%
1%
1%
2%
1%
1%
1%
2%
2%
2%
*%
1%
1%
1%
2%
1%
3%
-%
-%
f
j
j
qr
Vodafone
14
9
5
1
5
7
1
2
1
6
1
2
5
2
5
14
-
-
-
1%
1%
*%
*%
1%
1%
*%
1%
1%
2%
*%
*%
1%
*%
1%
1%
-%
-%
-%
f
j
Post Office
13
6
7
3
*
5
5
1
2
4
4
2
8
2
*
12
-
*
1
1%
1%
1%
1%
*%
1%
1%
1%
2%
1%
1%
*%
1%
1%
*%
1%
-%
*%
1%
n
Other
45
24
22
3
11
19
13
5
3
5
7
15
16
8
7
39
5
1
1
2%
3%
2%
1%
3%
3%
3%
2%
2%
2%
2%
3%
3%
2%
2%
2%
3%
1%
1%
Don't know
59
22
38
18
6
16
20
9
5
2
6
17
13
9
20
47
7
4
1
3%
2%
4%
6%
2%
2%
4%
4%
3%
1%
2%
3%
2%
3%
5%
3%
4%
5%
2%
de
d
i
l

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9 (Qe7). Which Internet Service Provider (Isp) Does Your Household Currently Use As Its Main Supplier At Home? (Single Code)

Base : Those with access to the internet at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2166
1816
350
1210
950
1302
681
Effective Weighted Sample
1808
1526
289
1043
808
1133
596
Total
1894
1635
259
1215
674
1205
641
Virgin Media (NTL/ Telewest/ Blueyonder)
421
410
11
273
147
267
149
22%
25%
4%
22%
22%
22%
23%
b
BT Total Broadband/ BT Yahoo/ BT Openworld
346
264
83
222
122
228
109
18%
16%
32%
18%
18%
19%
17%
a
Sky
301
276
25
207
93
177
114
16%
17%
9%
17%
14%
15%
18%
b
Talk Talk (Carphone Warehouse)
258
227
31
148
109
158
92
14%
14%
12%
12%
16%
13%
14%
c
BT (other/ unspecified)
111
75
37
71
41
87
24
6%
5%
14%
6%
6%
7%
4%
a
f
BT Infinity
72
58
14
45
27
52
12
4%
4%
5%
4%
4%
4%
2%
f
Orange
60
54
6
45
15
38
21
3%
3%
2%
4%
2%
3%
3%
O2
58
49
9
44
14
25
30
3%
3%
3%
4%
2%
2%
5%
e
AOL
51
44
8
34
17
36
14
3%
3%
3%
3%
3%
3%
2%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe9 (Qe7). Which Internet Service Provider (Isp) Does Your Household Currently Use As Its Main Supplier At Home? (Single Code)

Base : Those with access to the internet at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2166
1816
350
1210
950
1302
681
Effective Weighted Sample
1808
1526
289
1043
808
1133
596
Total
1894
1635
259
1215
674
1205
641
'3'
33
31
2
18
15
15
17
2%
2%
1%
1%
2%
1%
3%
e
Plusnet
29
19
9
18
10
21
7
2%
1%
4%
1%
2%
2%
1%
a
T-Mobile
22
20
2
14
8
10
12
1%
1%
1%
1%
1%
1%
2%
Vodafone
14
14
-
10
4
4
10
1%
1%
-%
1%
1%
*%
2%
e
Post Office
13
9
4
9
4
10
2
1%
1%
2%
1%
1%
1%
*%
Other
45
36
10
29
17
38
7
2%
2%
4%
2%
2%
3%
1%
f
Don't know
59
49
10
29
30
38
20
3%
3%
4%
2%
5%
3%
3%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe10 (Qe3B). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Fixed Broadband Connection In Your Home If They Wanted To?

Base : Those with fixed broadband at home where there is more than one person in household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1727
834
893
255
328
677
467
163
132
234
365
485
536
346
356
1288
140
150
149
Effective Weighted Sample
1445
693
754
212
275
584
381
137
107
189
315
415
449
289
297
1152
135
136
145
Total
1516
746
770
229
315
610
362
122
102
202
355
464
494
270
285
1289
116
71
39
1
124
42
82
12
40
36
35
36
13
15
7
18
40
22
43
106
5
7
6
8%
6%
11%
5%
13%
6%
10%
30%
12%
7%
2%
4%
8%
8%
15%
8%
5%
10%
14%
a
ce
e
hij
j
j
k
k
klm
op
2
889
435
454
63
206
367
254
55
67
130
230
300
289
157
141
749
81
42
18
59%
58%
59%
27%
65%
60%
70%
45%
66%
64%
65%
65%
59%
58%
49%
58%
70%
58%
46%
c
c
ce
g
g
g
n
n
n
r
oqr
r
3
236
128
109
61
32
105
38
15
10
30
52
69
66
50
51
204
15
8
10
16%
17%
14%
27%
10%
17%
10%
12%
10%
15%
15%
15%
13%
19%
18%
16%
13%
11%
25%
def
df
opq
4
179
96
83
65
22
69
23
13
8
17
44
57
65
24
32
154
14
8
4
12%
13%
11%
28%
7%
11%
6%
10%
8%
9%
12%
12%
13%
9%
11%
12%
12%
11%
9%
def
df
5 or more
75
43
32
26
12
26
10
2
1
9
21
17
28
16
13
67
1
5
2
5%
6%
4%
12%
4%
4%
3%
1%
1%
5%
6%
4%
6%
6%
5%
5%
1%
6%
6%
def
g
p
p
p
Don't know
13
2
10
2
2
6
3
3
2
2
1
2
4
2
5
10
-
2
-
1%
*%
1%
1%
1%
1%
1%
2%
2%
1%
*%
*%
1%
1%
2%
1%
-%
3%
-%
a
j
j
opr
Mean number of people
2.7
3.0
2.4
3.4
2.6
2.6
2.5
2.1
2.3
3.1
2.8
2.8
2.8
2.7
2.4
2.7
2.3
3.1
2.5
b
def
g
gh
Standard deviation
3.48
4.07
2.76
2.93
3.87
2.87
4.23
2.65
2.87
5.47
2.44
4.05
3.61
3.28
2.20
3.52
.84
5.60
1.13
Standard error
.08
.14
.09
.18
.21
.11
.20
.21
.25
.36
.13
.18
.16
.18
.12
.10
.07
.46
.09
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe10 (Qe3B). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Fixed Broadband Connection In Your Home If They Wanted To?

Base : Those with fixed broadband at home where there is more than one person in household

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 1727      | 1435                |
| Effective Weighted Sample       | 1445      | 1210                |
| Total                           | 1516      | 1302                |
| 1                               | 124       | 107                 |
| 8%                              | 8%        | 8%                  |
| c                               |           |                     |
| 2                               | 889       | 765                 |
| 59%                             | 59%       | 58%                 |
| d                               |           |                     |
| 3                               | 236       | 210                 |
| 16%                             | 16%       | 12%                 |
| 4                               | 179       | 149                 |
| 12%                             | 11%       | 14%                 |
| 5 or more                       | 75        | 64                  |
| 5%                              | 5%        | 5%                  |
| c                               |           |                     |
| Don't know                      |           |                     |
| 13                              | 7         | 5                   |
| 1%                              | 1%        | 2%                  |
| a                               |           |                     |
| Mean number of people           | 2.7       | 2.7                 |
| Standard deviation              | 3.48      | 3.15                |
| Standard error                  | .08       | .08                 |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe11 (Qe3A). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Mobile Broadband Connection In Your Home If They Wanted To?

Base : Those with mobile broadband at home where there is more than one person in household
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
277
130
147
45
72
116
44
27
27
36
73
89
78
57
53
208
27
26
16
Effective Weighted Sample
235
110
125
38
61
101
37
20
23
30
63
78
64
47
47
185
26
24
16
Total
248
117
131
42
72
103
31
22
25
33
71
81
73
46
47
208
23
13
4
1
46
14
31
**
**
19
**
**
**
**
**
**
**
**
**
40
**
**
**
18%
12%
24%
**
**
18%
**
**
**
**
**
**
**
**
**
19%
**
**
**
a
2
121
64
58
**
**
46
**
**
**
**
**
**
**
**
**
98
**
**
**
49%
54%
44%
**
**
45%
**
**
**
**
**
**
**
**
**
47%
**
**
**
3
31
11
20
**
**
17
**
**
**
**
**
**
**
**
**
27
**
**
**
13%
10%
15%
**
**
16%
**
**
**
**
**
**
**
**
**
13%
**
**
**
4
25
15
10
**
**
9
**
**
**
**
**
**
**
**
**
22
**
**
**
10%
13%
8%
**
**
9%
**
**
**
**
**
**
**
**
**
11%
**
**
**
5 or more
8
4
4
**
**
4
**
**
**
**
**
**
**
**
**
8
**
**
**
3%
4%
3%
**
**
4%
**
**
**
**
**
**
**
**
**
4%
**
**
**
Don't know
16
9
8
**
**
8
**
**
**
**
**
**
**
**
**
14
**
**
**
6%
7%
6%
**
**
8%
**
**
**
**
**
**
**
**
**
7%
**
**
**
Mean number of people
2.1
2.2
2.1
**
**
2.1
**
**
**
**
**
**
**
**
**
2.2
**
**
**
Standard deviation
1.16
1.18
1.15
**
**
1.23
**
**
**
**
**
**
**
**
**
1.20
**
**
**
Standard error
.07
.10
.09
**
**
.11
**
**
**
**
**
**
**
**
**
.08
**
**
**

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe11 (Qe3A). How Many People Aged 16 Or Over In Your Household (Including Yourself) Could Access The Mobile Broadband Connection In Your Home If They Wanted To?

Base : Those with mobile broadband at home where there is more than one person in household

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | ~b                  |
| Unweighted total                | 277       | 238                 |
| Effective Weighted Sample       | 235       | 201                 |
| Total                           | 248       | 215                 |
| 1                               | 46        | 42                  |
| 18%                             | 20%       | **                  |
| 2                               | 121       | 103                 |
| 49%                             | 48%       | **                  |
| 3                               | 31        | 26                  |
| 13%                             | 12%       | **                  |
| 4                               | 25        | 22                  |
| 10%                             | 10%       | **                  |
| 5 or more                       | 8         | 8                   |
| 3%                              | 4%        | **                  |
| Don't know                      |           |                     |
| 16                              | 13        | **                  |
| 6%                              | 6%        | **                  |
| Mean number of people           | 2.1       | 2.1                 |
| Standard deviation              | 1.16      | 1.19                |
| Standard error                  | .07       | .08                 |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe12 (Qe24). Showcard How Likely Are You To Get Internet Access At Home In The Next 12 Months? (Single Code)

Base : Those without internet access at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
708
315
393
44
51
113
500
275
85
41
12
61
134
143
368
478
75
74
81
Effective Weighted Sample
557
248
309
34
43
90
402
217
66
34
10
45
104
111
297
407
68
64
76
Total
448
201
247
36
43
83
286
169
52
29
11
37
83
82
245
355
50
27
17
Certain to
12
4
8
**
**
3
1
3
**
**
**
**
3
4
3
10
**
**
**
3%
2%
3%
**
**
4%
1%
2%
**
**
**
**
3%
5%
1%
3%
**
**
**
f
n
Very likely
12
5
6
**
**
4
4
2
**
**
**
**
2
2
3
11
**
**
**
3%
3%
3%
**
**
4%
1%
1%
**
**
**
**
2%
2%
1%
3%
**
**
**
Likely
41
16
25
**
**
11
8
12
**
**
**
**
9
8
20
37
**
**
**
9%
8%
10%
**
**
13%
3%
7%
**
**
**
**
11%
9%
8%
10%
**
**
**
f
Unlikely
40
20
20
**
**
10
19
16
**
**
**
**
9
8
22
33
**
**
**
9%
10%
8%
**
**
12%
7%
10%
**
**
**
**
11%
10%
9%
9%
**
**
**
Very unlikely
88
44
44
**
**
13
64
38
**
**
**
**
21
12
51
70
**
**
**
20%
22%
18%
**
**
15%
22%
23%
**
**
**
**
25%
14%
21%
20%
**
**
**
Certain not to
203
87
115
**
**
31
164
81
**
**
**
**
28
40
115
157
**
**
**
45%
43%
47%
**
**
37%
57%
48%
**
**
**
**
34%
48%
47%
44%
**
**
**
e
l
l
Don't know
52
24
28
**
**
12
26
16
**
**
**
**
11
9
29
38
**
**
**
12%
12%
11%
**
**
15%
9%
10%
**
**
**
**
13%
11%
12%
11%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe12 (Qe24). Showcard How Likely Are You To Get Internet Access At Home In The Next 12 Months? (Single Code)

Base : Those without internet access at home
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
708
595
113
114
590
358
269
Effective Weighted Sample
557
473
88
92
476
294
229
Total
448
391
57
100
346
234
198
Certain to
12
11
1
7
5
7
5
3%
3%
2%
7%
1%
3%
2%
d
Very likely
12
10
2
6
6
7
5
3%
3%
3%
6%
2%
3%
2%
d
Likely
41
35
6
20
21
22
17
9%
9%
10%
20%
6%
10%
9%
d
Unlikely
40
37
4
14
26
20
19
9%
9%
7%
15%
8%
9%
10%
d
Very unlikely
88
80
8
13
75
35
50
20%
20%
15%
13%
22%
15%
26%
e
Certain not to
203
172
31
25
176
109
84
45%
44%
54%
25%
51%
47%
42%
c
Don't know
52
46
5
14
36
33
18
12%
12%
10%
14%
11%
14%
9%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
551
249
302
21
18
75
437
231
63
25
3
42
101
112
294
366
59
58
68
Effective Weighted Sample
432
193
240
15
15
58
352
181
47
20
3
32
77
87
236
312
54
50
64
Total
331
152
180
15
16
54
247
136
37
16
3
23
58
60
189
259
38
21
14
No need
172
78
95
**
**
**
143
67
**
**
**
**
33
35
91
135
**
**
**
52%
51%
53%
**
**
**
58%
50%
**
**
**
**
57%
58%
48%
52%
**
**
**
Don't want a computer
106
48
57
**
**
**
91
42
**
**
**
**
19
25
53
80
**
**
**
32%
32%
32%
**
**
**
37%
31%
**
**
**
**
33%
41%
28%
31%
**
**
**
n
Don't know how you use computers
86
38
48
**
**
**
75
43
**
**
**
**
13
19
49
61
**
**
**
26%
25%
27%
**
**
**
30%
32%
**
**
**
**
21%
31%
26%
23%
**
**
**
Too old to use the internet
84
34
50
**
**
**
83
29
**
**
**
**
17
17
42
70
**
**
**
25%
22%
28%
**
**
**
33%
21%
**
**
**
**
28%
29%
22%
27%
**
**
**
Too expensive to set up
68
32
36
**
**
**
29
28
**
**
**
**
7
8
51
52
**
**
**
21%
21%
20%
**
**
**
12%
20%
**
**
**
**
12%
14%
27%
20%
**
**
**
lm
Computer is too expensive to buy
47
22
25
**
**
**
28
16
**
**
**
**
10
6
29
34
**
**
**
14%
15%
14%
**
**
**
11%
12%
**
**
**
**
17%
10%
15%
13%
**
**
**
Charges are too expensive
32
14
17
**
**
**
13
15
**
**
**
**
5
2
24
25
**
**
**
10%
9%
10%
**
**
**
5%
11%
**
**
**
**
9%
3%
12%
9%
**
**
**
m
Friends/ family member checks things on the internet for me
28
9
19
**
**
**
23
10
**
**
**
**
7
3
16
21
**
**
**
8%
6%
11%
**
**
**
9%
7%
**
**
**
**
13%
6%
9%
8%
**
**
**
Concerned about security/ fraud
19
11
8
**
**
**
17
1
**
**
**
**
5
2
12
18
**
**
**
6%
7%
5%
**
**
**
7%
1%
**
**
**
**
8%
3%
6%
7%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
551
249
302
21
18
75
437
231
63
25
3
42
101
112
294
366
59
58
68
Effective Weighted Sample
432
193
240
15
15
58
352
181
47
20
3
32
77
87
236
312
54
50
64
Total
331
152
180
15
16
54
247
136
37
16
3
23
58
60
189
259
38
21
14
Worries/ concerns about privacy issues
18
9
9
**
**
**
17
1
**
**
**
**
5
2
9
17
**
**
**
5%
6%
5%
**
**
**
7%
1%
**
**
**
**
8%
4%
5%
7%
**
**
**
Don't have a phone line
16
9
8
**
**
**
6
10
**
**
**
**
-
2
14
13
**
**
**
5%
6%
4%
**
**
**
3%
8%
**
**
**
**
-%
3%
8%
5%
**
**
**
l
Satisfied with using the internet elsewhere
8
6
1
**
**
**
1
3
**
**
**
**
1
3
3
6
**
**
**
2%
4%
1%
**
**
**
*%
2%
**
**
**
**
3%
5%
2%
2%
**
**
**
b
Satisfied with using the internet at work
7
2
4
**
**
**
1
5
**
**
**
**
*
1
6
6
**
**
**
2%
2%
2%
**
**
**
1%
3%
**
**
**
**
*%
1%
3%
2%
**
**
**
Other
20
11
9
**
**
**
11
11
**
**
**
**
7
3
8
12
**
**
**
6%
7%
5%
**
**
**
4%
8%
**
**
**
**
13%
4%
4%
4%
**
**
**
n
ANY INVOLUNTARY REASONS
222
101
122
**
**
**
161
91
**
**
**
**
32
39
136
172
**
**
**
67%
66%
68%
**
**
**
65%
67%
**
**
**
**
54%
66%
72%
66%
**
**
**
l
ANY VOLUNTARY REASONS
242
108
134
**
**
**
195
93
**
**
**
**
45
49
131
189
**
**
**
73%
71%
75%
**
**
**
79%
68%
**
**
**
**
77%
82%
69%
73%
**
**
**
n
ONLY VOLUNTARY REASONS
102
46
56
**
**
**
82
40
**
**
**
**
25
19
50
83
**
**
**
31%
30%
31%
**
**
**
33%
30%
**
**
**
**
43%
31%
26%
32%
**
**
**
n
Don't know
2
2
*
**
**
**
*
*
**
**
**
**
-
2
*
2
**
**
**
1%
1%
*%
**
**
**
*%
*%
**
**
**
**
-%
3%
*%
1%
**
**
**
n

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| URBANITY                                                 | WORKING   | DEPRIVATION LEVEL   |
|----------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                  |           |                     |
| Total                                                    | URBAN     | RURAL               |
| Significance Level: 95%                                  | a         | ~b                  |
| Unweighted total                                         | 551       | 462                 |
| Effective Weighted Sample                                | 432       | 366                 |
| Total                                                    | 331       | 288                 |
| No need                                                  | 172       | 142                 |
| 52%                                                      | 49%       | **                  |
| f                                                        |           |                     |
| Don't want a computer                                    | 106       | 87                  |
| 32%                                                      | 30%       | **                  |
| Don't know how you use computers                         |           |                     |
| 86                                                       | 68        | **                  |
| 26%                                                      | 24%       | **                  |
| e                                                        |           |                     |
| Too old to use the internet                              | 84        | 72                  |
| 25%                                                      | 25%       | **                  |
| Too expensive to set up                                  | 68        | 61                  |
| 21%                                                      | 21%       | **                  |
| Computer is too expensive to buy                         | 47        | 43                  |
| 14%                                                      | 15%       | **                  |
| e                                                        |           |                     |
| Charges are too expensive                                | 32        | 29                  |
| 10%                                                      | 10%       | **                  |
| Friends/ family member checks things on the internet for |           |                     |
| me                                                       | 28        | 22                  |
| 8%                                                       | 8%        | **                  |
| Concerned about security/ fraud                          |           |                     |
| 19                                                       | 18        | **                  |
| 6%                                                       | 6%        | **                  |
| e                                                        |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13A (Qe25A). Why Are You Unlikely To Get Internet Access At Home In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| URBANITY                                    | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------|-----------|---------------------|
| MEDIUM/                                     |           |                     |
| Total                                       | URBAN     | RURAL               |
| Significance Level: 95%                     | a         | ~b                  |
| Unweighted total                            | 551       | 462                 |
| Effective Weighted Sample                   | 432       | 366                 |
| Total                                       | 331       | 288                 |
| Worries/ concerns about privacy issues      | 18        | 18                  |
| 5%                                          | 6%        | **                  |
| e                                           |           |                     |
| Don't have a phone line                     | 16        | 15                  |
| 5%                                          | 5%        | **                  |
| Satisfied with using the internet elsewhere |           |                     |
| 8                                           | 8         | **                  |
| 2%                                          | 3%        | **                  |
| Satisfied with using the internet at work   | 7         | 7                   |
| 2%                                          | 2%        | **                  |
| e                                           |           |                     |
| Other                                       | 20        | 16                  |
| 6%                                          | 6%        | **                  |
| ANY INVOLUNTARY REASONS                     | 222       | 195                 |
| 67%                                         | 68%       | **                  |
| ANY VOLUNTARY REASONS                       | 242       | 207                 |
| 73%                                         | 72%       | **                  |
| ONLY VOLUNTARY REASONS                      | 102       | 86                  |
| 31%                                         | 30%       | **                  |
| Don't know                                  |           |                     |
| 2                                           | 2         | **                  |
| 1%                                          | 1%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
551
249
302
21
18
75
437
231
63
25
3
42
101
112
294
366
59
58
68
Effective Weighted Sample
432
193
240
15
15
58
352
181
47
20
3
32
77
87
236
312
54
50
64
Total
331
152
180
15
16
54
247
136
37
16
3
23
58
60
189
259
38
21
14
No need
101
45
55
**
**
**
88
34
**
**
**
**
19
22
52
81
**
**
**
30%
30%
31%
**
**
**
36%
25%
**
**
**
**
33%
36%
27%
31%
**
**
**
Don't want a computer
54
29
25
**
**
**
44
27
**
**
**
**
13
10
25
44
**
**
**
16%
19%
14%
**
**
**
18%
20%
**
**
**
**
22%
17%
13%
17%
**
**
**
Too old to use the internet
47
19
28
**
**
**
46
14
**
**
**
**
7
10
25
40
**
**
**
14%
12%
16%
**
**
**
18%
11%
**
**
**
**
12%
16%
13%
15%
**
**
**
Don't know how you use computers
41
19
22
**
**
**
36
20
**
**
**
**
9
7
22
27
**
**
**
12%
12%
12%
**
**
**
14%
15%
**
**
**
**
15%
12%
12%
10%
**
**
**
Too expensive to set up
26
14
11
**
**
**
7
12
**
**
**
**
2
1
22
19
**
**
**
8%
9%
6%
**
**
**
3%
8%
**
**
**
**
4%
2%
12%
7%
**
**
**
lm
Computer is too expensive to buy
15
4
11
**
**
**
6
8
**
**
**
**
2
1
12
11
**
**
**
5%
3%
6%
**
**
**
3%
6%
**
**
**
**
3%
2%
7%
4%
**
**
**
Charges are too expensive
8
4
4
**
**
**
1
5
**
**
**
**
2
*
7
6
**
**
**
3%
3%
2%
**
**
**
*%
3%
**
**
**
**
3%
*%
3%
2%
**
**
**
Satisfied with using the internet at work
7
2
4
**
**
**
1
5
**
**
**
**
*
1
6
6
**
**
**
2%
2%
2%
**
**
**
1%
3%
**
**
**
**
*%
1%
3%
2%
**
**
**
Satisfied with using the internet elsewhere
6
5
1
**
**
**
1
2
**
**
**
**
1
3
2
4
**
**
**
2%
3%
1%
**
**
**
*%
1%
**
**
**
**
3%
5%
1%
2%
**
**
**
n
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
~e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
551
249
302
21
18
75
437
231
63
25
3
42
101
112
294
366
59
58
68
Effective Weighted Sample
432
193
240
15
15
58
352
181
47
20
3
32
77
87
236
312
54
50
64
Total
331
152
180
15
16
54
247
136
37
16
3
23
58
60
189
259
38
21
14
Friends/family member checks things on the internet for me
6
2
4
**
**
**
5
1
**
**
**
**
*
1
4
6
**
**
**
2%
1%
2%
**
**
**
2%
1%
**
**
**
**
*%
3%
2%
2%
**
**
**
Concerned about security/ fraud
4
1
3
**
**
**
4
-
**
**
**
**
-
-
4
4
**
**
**
1%
1%
2%
**
**
**
2%
-%
**
**
**
**
-%
-%
2%
2%
**
**
**
Don't have a phone line
3
*
3
**
**
**
*
2
**
**
**
**
-
-
3
3
**
**
**
1%
*%
2%
**
**
**
*%
1%
**
**
**
**
-%
-%
2%
1%
**
**
**
Worries/ concerns about privacy issues
2
-
2
**
**
**
2
*
**
**
**
**
-
-
-
1
**
**
**
1%
-%
1%
**
**
**
1%
*%
**
**
**
**
-%
-%
-%
*%
**
**
**
Other
10
5
5
**
**
**
6
6
**
**
**
**
3
1
5
6
**
**
**
3%
3%
3%
**
**
**
3%
4%
**
**
**
**
5%
2%
2%
2%
**
**
**
ANY INVOLUNTARY REASONS
146
61
85
**
**
**
101
61
**
**
**
**
22
20
95
110
**
**
**
44%
40%
47%
**
**
**
41%
45%
**
**
**
**
37%
33%
50%
43%
**
**
**
lm
ANY VOLUNTARY REASONS
173
84
90
**
**
**
139
69
**
**
**
**
34
37
89
141
**
**
**
52%
55%
50%
**
**
**
56%
51%
**
**
**
**
58%
62%
47%
54%
**
**
**
n
Don't know
2
2
*
**
**
**
*
*
**
**
**
**
-
2
*
2
**
**
**
1%
1%
*%
**
**
**
*%
*%
**
**
**
**
-%
3%
*%
1%
**
**
**
n

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months

| URBANITY                                    | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------|-----------|---------------------|
| MEDIUM/                                     |           |                     |
| Total                                       | URBAN     | RURAL               |
| Significance Level: 95%                     | a         | ~b                  |
| Unweighted total                            | 551       | 462                 |
| Effective Weighted Sample                   | 432       | 366                 |
| Total                                       | 331       | 288                 |
| No need                                     | 101       | 82                  |
| 30%                                         | 29%       | **                  |
| Don't want a computer                       | 54        | 46                  |
| 16%                                         | 16%       | **                  |
| Too old to use the internet                 | 47        | 41                  |
| 14%                                         | 14%       | **                  |
| f                                           |           |                     |
| Don't know how you use computers            | 41        | 33                  |
| 12%                                         | 12%       | **                  |
| e                                           |           |                     |
| Too expensive to set up                     | 26        | 24                  |
| 8%                                          | 8%        | **                  |
| Computer is too expensive to buy            | 15        | 15                  |
| 5%                                          | 5%        | **                  |
| e                                           |           |                     |
| Charges are too expensive                   | 8         | 7                   |
| 3%                                          | 3%        | **                  |
| Satisfied with using the internet at work   | 7         | 7                   |
| 2%                                          | 2%        | **                  |
| e                                           |           |                     |
| Satisfied with using the internet elsewhere | 6         | 6                   |
| 2%                                          | 2%        | **                  |
| Columns Tested: a,b - c,d - e,f             |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe13B (Qe25B). And, Which One Of These Reasons Is Your Main Reason For Not Getting Internet Access At Home? (Single Code) Unprompted

Base : Those unlikely to get internet access at home in the next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
~c
d
e
f
Unweighted total
551
462
89
65
484
268
215
Effective Weighted Sample
432
366
69
50
389
223
182
Total
331
288
43
52
277
164
153
Friends/family member checks things on the internet for me
6
6
**
**
5
-
6
2%
2%
**
**
2%
-%
4%
e
Concerned about security/ fraud
4
4
**
**
4
1
3
1%
1%
**
**
1%
1%
2%
Don't have a phone line
3
3
**
**
2
3
-
1%
1%
**
**
1%
2%
-%
Worries/ concerns about privacy issues
2
2
**
**
2
1
*
1%
1%
**
**
1%
1%
*%
Other
10
9
**
**
7
6
3
3%
3%
**
**
3%
4%
2%
ANY INVOLUNTARY REASONS
146
130
**
**
129
70
72
44%
45%
**
**
46%
42%
47%
ANY VOLUNTARY REASONS
173
147
**
**
140
88
77
52%
51%
**
**
51%
53%
50%
Don't know
2
2
**
**
*
1
1
1%
1%
**
**
*%
1%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe14 (Qe22). Showcard Thinking About Personal Computers Or Pcs, Do You Ever Have/ Think You Might Have Difficulties Doing Any Of The Following? (Multicode)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Using the mouse
66
27
39
1
3
13
48
23
9
4
3
12
12
9
32
54
7
3
2
3%
2%
3%
*%
1%
2%
6%
6%
5%
1%
1%
2%
2%
2%
5%
3%
3%
2%
4%
cde
ij
ij
klm
Using the keyboard
61
33
29
4
3
8
46
17
9
4
4
14
10
9
27
47
9
3
3
3%
3%
2%
1%
1%
1%
6%
4%
5%
1%
1%
2%
1%
2%
4%
2%
4%
2%
4%
cde
ij
ij
lm
Seeing the monitor display
36
17
18
1
1
6
28
10
5
1
3
7
7
4
18
26
5
2
2
2%
2%
1%
*%
*%
1%
4%
3%
2%
*%
1%
1%
1%
1%
3%
1%
3%
2%
2%
cde
ij
lm
Seeing the letters and symbols on the keyboard
34
15
19
-
-
5
30
9
5
1
-
6
7
5
16
28
3
2
1
1%
1%
2%
-%
-%
1%
4%
2%
3%
*%
-%
1%
1%
1%
2%
1%
1%
2%
2%
cde
j
ij
l
Any other difficulties
42
16
26
3
6
16
17
7
1
7
1
13
11
6
11
35
5
1
-
2%
1%
2%
1%
1%
2%
2%
2%
1%
2%
*%
2%
2%
1%
2%
2%
3%
1%
-%
j
j
r
r
No, none
2069
1006
1063
307
433
759
570
303
163
278
400
543
636
382
505
1746
170
97
56
88%
89%
87%
97%
96%
93%
74%
78%
84%
93%
95%
92%
91%
89%
80%
89%
83%
84%
87%
ef
f
f
gh
gh
n
n
n
pq
Don't know
145
64
81
2
6
19
119
47
19
5
11
17
31
29
68
110
17
13
5
6%
6%
7%
*%
1%
2%
15%
12%
10%
2%
3%
3%
4%
7%
11%
6%
8%
11%
8%
c
cde
ij
ij
k
klm
o
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe14 (Qe22). Showcard Thinking About Personal Computers Or Pcs, Do You Ever Have/ Think You Might Have Difficulties Doing Any Of The Following? (Multicode)

Base : All respondents

| URBANITY                                       | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------|-----------|---------------------|
| MEDIUM/                                        |           |                     |
| Total                                          | URBAN     | RURAL               |
| Significance Level: 95%                        | a         | b                   |
| Unweighted total                               | 2893      | 2426                |
| Effective Weighted Sample                      | 2355      | 1990                |
| Total                                          | 2355      | 2037                |
| Using the mouse                                | 66        | 57                  |
| 3%                                             | 3%        | 3%                  |
| c                                              | e         |                     |
| Using the keyboard                             | 61        | 52                  |
| 3%                                             | 3%        | 3%                  |
| c                                              |           |                     |
| Seeing the monitor display                     | 36        | 31                  |
| 2%                                             | 2%        | 2%                  |
| c                                              |           |                     |
| Seeing the letters and symbols on the keyboard | 34        | 29                  |
| 1%                                             | 1%        | 2%                  |
| c                                              |           |                     |
| Any other difficulties                         |           |                     |
| 42                                             | 35        | 7                   |
| 2%                                             | 2%        | 2%                  |
| No, none                                       | 2069      | 1794                |
| 88%                                            | 88%       | 87%                 |
| d                                              |           |                     |
| Don't know                                     | 145       | 121                 |
| 6%                                             | 6%        | 8%                  |
| c                                              |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe29). Before Now, Were You Aware That You Could Make Voice Calls Using The Internet? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Yes
1846
914
932
283
397
688
477
234
136
254
391
530
585
327
400
1565
145
90
46
78%
81%
76%
89%
88%
84%
62%
60%
69%
85%
93%
90%
84%
76%
63%
79%
71%
78%
70%
b
ef
f
f
g
gh
ghi
lmn
mn
n
pr
No
477
200
276
30
49
120
278
145
59
44
23
58
105
98
215
378
56
25
18
20%
18%
23%
10%
11%
15%
36%
37%
30%
15%
6%
10%
15%
23%
34%
19%
28%
21%
27%
a
c
cde
ij
ij
j
k
kl
klm
o
o
Don't know
32
15
18
3
5
7
17
11
1
1
5
3
7
6
16
26
3
1
2
1%
1%
1%
1%
1%
1%
2%
3%
1%
*%
1%
*%
1%
1%
3%
1%
2%
1%
3%
e
i
kl

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe15 (Qe29). Before Now, Were You Aware That You Could Make Voice Calls Using The Internet? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Yes
1846
1596
250
1157
685
1177
624
78%
78%
79%
88%
67%
81%
74%
d
f
No
477
412
65
149
323
255
204
20%
20%
20%
11%
31%
18%
24%
c
e
Don't know
32
29
3
10
21
17
14
1%
1%
1%
1%
2%
1%
2%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe30). Explain That Phone Calls Can Be Made Using The Internet Using Services Such As Skype. Have You Or Anyone In Your Household Ever Used One Of These Services To Make Voice Calls Using The Internet At Home? (Single Code)

Base : All respondents

| GENDER                    | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|---------------------------|-------------|--------------------|----------------|----------|
| UNDER                     | £11.5K-     | £17.5K-            | ENG            |          |
| Total                     | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                      |             |                    |                |          |
| LAND                      | WALES       | NI                 |                |          |
| Significance Level: 95%   |             |                    |                |          |
| a                         | b           | c                  | d              | e        |
| Unweighted total          | 2893        | 1365               | 1528           | 360      |
| Effective Weighted Sample | 2355        | 1107               | 1249           | 294      |
| Total                     | 2355        | 1129               | 1226           | 316      |
| Yes & currently using     | 684         | 347                | 337            | 130      |
| 29%                       | 31%         | 27%                | 41%            | 39%      |
| ef                        | ef          | f                  | g              | g        |
| Yes but stopped using     | 129         | 65                 | 65             | 19       |
| 5%                        | 6%          | 5%                 | 6%             | 7%       |
| f                         | ln          | n                  | r              | r        |
| No never used             |             |                    |                |          |
| 1502                      | 695         | 807                | 164            | 236      |
| 64%                       | 62%         | 66%                | 52%            | 52%      |
| a                         | cd          | cde                | ij             | j        |
| Don't know                | 40          | 22                 | 18             | 3        |
| 2%                        | 2%          | 1%                 | 1%             | 2%       |
| e                         | hj          | k                  | p              |          |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe16 (Qe30). Explain That Phone Calls Can Be Made Using The Internet Using Services Such As Skype. Have You Or Anyone In Your Household Ever Used One Of These Services To Make Voice Calls Using The Internet At Home? (Single Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   |           |                     |
| a                         | b         | c                   |
| Unweighted total          | 2893      | 2426                |
| Effective Weighted Sample | 2355      | 1990                |
| Total                     | 2355      | 2037                |
| Yes & currently using     | 684       | 591                 |
| 29%                       | 29%       | 29%                 |
| d                         |           |                     |
| Yes but stopped using     | 129       | 110                 |
| 5%                        | 5%        | 6%                  |
| d                         | f         |                     |
| No never used             |           |                     |
| 1502                      | 1302      | 200                 |
| 64%                       | 64%       | 63%                 |
| c                         |           |                     |
| Don't know                | 40        | 34                  |
| 2%                        | 2%        | 2%                  |
| c                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe17 (Qe31). Showcard Which Supplier Does/ Did Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
~g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
863
420
443
154
200
318
191
98
66
108
192
294
274
149
144
696
51
67
49
Effective Weighted Sample
737
360
378
130
173
279
158
81
55
92
166
258
233
126
120
625
49
61
48
Total
813
412
401
149
208
304
152
79
56
102
196
301
258
127
125
723
44
33
13
Skype
726
359
367
139
180
268
138
**
**
86
170
267
235
110
113
643
**
**
**
89%
87%
91%
94%
86%
88%
91%
**
**
85%
87%
89%
91%
87%
90%
89%
**
**
**
d
MSN Messenger
43
26
17
15
12
13
2
**
**
7
9
15
16
6
5
41
**
**
**
5%
6%
4%
10%
6%
4%
1%
**
**
7%
5%
5%
6%
5%
4%
6%
**
**
**
ef
f
BT Broadband voice/Home Hub
20
16
3
-
11
5
3
**
**
3
10
10
5
4
2
19
**
**
**
2%
4%
1%
-%
5%
2%
2%
**
**
3%
5%
3%
2%
3%
1%
3%
**
**
**
b
ce
BT Communicator
9
6
4
-
2
5
2
**
**
-
7
7
1
-
1
9
**
**
**
1%
1%
1%
-%
1%
2%
1%
**
**
-%
4%
2%
1%
-%
1%
1%
**
**
**
Voipfone
9
9
-
-
4
6
-
**
**
5
3
6
2
-
2
8
**
**
**
1%
2%
-%
-%
2%
2%
-%
**
**
5%
2%
2%
1%
-%
1%
1%
**
**
**
b
Vonage
7
1
6
-
2
4
1
**
**
1
1
3
2
1
1
6
**
**
**
1%
*%
2%
-%
1%
1%
1%
**
**
1%
1%
1%
1%
1%
1%
1%
**
**
**
Other
43
27
15
9
8
20
5
**
**
2
16
15
12
9
5
34
**
**
**
5%
7%
4%
6%
4%
7%
4%
**
**
2%
8%
5%
5%
7%
4%
5%
**
**
**
i
Don't know
8
4
4
1
2
2
3
**
**
1
-
2
4
2
1
8
**
**
**
1%
1%
1%
*%
1%
1%
2%
**
**
1%
-%
1%
1%
2%
1%
1%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe17 (Qe31). Showcard Which Supplier Does/ Did Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 863       | 724                 |
| Effective Weighted Sample       | 737       | 620                 |
| Total                           | 813       | 701                 |
| Skype                           | 726       | 623                 |
| 89%                             | 89%       | 91%                 |
| MSN Messenger                   | 43        | 39                  |
| 5%                              | 6%        | 4%                  |
| BT Broadband voice/Home Hub     | 20        | 14                  |
| 2%                              | 2%        | 5%                  |
| BT Communicator                 | 9         | 7                   |
| 1%                              | 1%        | 2%                  |
| Voipfone                        | 9         | 5                   |
| 1%                              | 1%        | 4%                  |
| a                               | d         |                     |
| Vonage                          | 7         | 7                   |
| 1%                              | 1%        | -%                  |
| Other                           | 43        | 38                  |
| 5%                              | 5%        | 4%                  |
| Don't know                      | 8         | 8                   |
| 1%                              | 1%        | -%                  |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18 (Qe33). Showcard Which Device Or Devices Does Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
~g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
863
420
443
154
200
318
191
98
66
108
192
294
274
149
144
696
51
67
49
Effective Weighted Sample
737
360
378
130
173
279
158
81
55
92
166
258
233
126
120
625
49
61
48
Total
813
412
401
149
208
304
152
79
56
102
196
301
258
127
125
723
44
33
13
Laptop
521
261
259
108
125
198
90
**
**
58
132
201
172
72
75
465
**
**
**
64%
63%
65%
72%
60%
65%
59%
**
**
57%
67%
67%
67%
57%
60%
64%
**
**
**
df
Desktop PC
290
159
131
41
70
109
70
**
**
40
68
104
96
43
47
257
**
**
**
36%
39%
33%
27%
34%
36%
46%
**
**
39%
35%
35%
37%
34%
38%
36%
**
**
**
cde
Smartphone
80
43
37
22
25
30
2
**
**
14
23
25
31
11
12
72
**
**
**
10%
10%
9%
15%
12%
10%
1%
**
**
14%
12%
8%
12%
9%
9%
10%
**
**
**
f
f
f
Tablet computer (e.g. iPad)
48
25
23
8
13
19
8
**
**
6
14
18
14
9
6
41
**
**
**
6%
6%
6%
5%
6%
6%
5%
**
**
6%
7%
6%
6%
7%
5%
6%
**
**
**
Netbook
17
5
12
1
12
-
4
**
**
2
5
8
2
7
-
17
**
**
**
2%
1%
3%
1%
6%
-%
3%
**
**
2%
3%
3%
1%
6%
-%
2%
**
**
**
ce
e
ln
Standard landline phone
6
5
1
-
2
3
1
**
**
-
2
4
1
-
1
4
**
**
**
1%
1%
*%
-%
1%
1%
*%
**
**
-%
1%
1%
*%
-%
1%
1%
**
**
**
Dedicated handset
4
3
2
-
-
3
1
**
**
1
-
2
-
1
1
3
**
**
**
1%
1%
*%
-%
-%
1%
1%
**
**
*%
-%
1%
-%
*%
1%
*%
**
**
**
Other
11
8
4
5
6
-
*
**
**
-
1
3
1
2
5
11
**
**
**
1%
2%
1%
4%
3%
-%
*%
**
**
-%
1%
1%
*%
1%
4%
2%
**
**
**
ef
e
kl
Don't know
16
7
10
-
8
5
4
**
**
4
1
4
6
3
3
14
**
**
**
2%
2%
2%
-%
4%
2%
2%
**
**
4%
1%
1%
2%
3%
2%
2%
**
**
**
c
j

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe18 (Qe33). Showcard Which Device Or Devices Does Your Household Use To Make Voice Calls Using The Internet? (Multi Code)

Base : Those who have ever used internet voice services at home

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 863       | 724                 |
| Effective Weighted Sample       | 737       | 620                 |
| Total                           | 813       | 701                 |
| Laptop                          | 521       | 445                 |
| 64%                             | 63%       | 68%                 |
| Desktop PC                      | 290       | 253                 |
| 36%                             | 36%       | 33%                 |
| e                               |           |                     |
| Smartphone                      |           |                     |
| 80                              | 67        | 13                  |
| 10%                             | 10%       | 11%                 |
| d                               |           |                     |
| Tablet computer (e.g. iPad)     | 48        | 40                  |
| 6%                              | 6%        | 7%                  |
| Netbook                         | 17        | 14                  |
| 2%                              | 2%        | 3%                  |
| Standard landline phone         | 6         | 3                   |
| 1%                              | *%        | 2%                  |
| a                               |           |                     |
| Dedicated handset               | 4         | 3                   |
| 1%                              | *%        | 1%                  |
| Other                           | 11        | 10                  |
| 1%                              | 1%        | 1%                  |
| Don't know                      | 16        | 15                  |
| 2%                              | 2%        | 1%                  |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe19 (Qe34). Do You Pay For Any Elements Of Your Service To Make Calls Using The Internet? Perhaps Calls Made To Landline Or Mobile Phones, Or Any Equipment Or Software You Needed To Purchase Solely To Be Able To Make Calls Using The Internet. (Single Code)

Base : Those who have ever used internet voice services at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
~g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
863
420
443
154
200
318
191
98
66
108
192
294
274
149
144
696
51
67
49
Effective Weighted Sample
737
360
378
130
173
279
158
81
55
92
166
258
233
126
120
625
49
61
48
Total
813
412
401
149
208
304
152
79
56
102
196
301
258
127
125
723
44
33
13
Yes, pay for any elements
52
28
24
9
18
14
10
**
**
4
13
21
18
9
4
45
**
**
**
6%
7%
6%
6%
9%
5%
7%
**
**
4%
7%
7%
7%
7%
3%
6%
**
**
**
No, do not pay for any elements
708
360
347
121
175
280
132
**
**
91
178
266
221
105
114
632
**
**
**
87%
87%
87%
81%
84%
92%
87%
**
**
90%
91%
88%
85%
83%
91%
87%
**
**
**
cd
Don't know
54
24
30
19
15
10
10
**
**
6
5
14
20
13
7
45
**
**
**
7%
6%
7%
13%
7%
3%
7%
**
**
6%
3%
5%
8%
10%
6%
6%
**
**
**
e

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qe19 (Qe34). Do You Pay For Any Elements Of Your Service To Make Calls Using The Internet? Perhaps Calls Made To Landline Or Mobile Phones, Or Any Equipment Or Software You Needed To Purchase Solely To Be Able To Make Calls Using The Internet. (Single Code) Base : Those Who Have Ever Used Internet Voice Services At Home

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         |           |                     |
| a                               | b         | c                   |
| Unweighted total                | 863       | 724                 |
| Effective Weighted Sample       | 737       | 620                 |
| Total                           | 813       | 701                 |
| Yes, pay for any elements       | 52        | 44                  |
| 6%                              | 6%        | 6%                  |
| No, do not pay for any elements | 708       | 614                 |
| 87%                             | 88%       | 84%                 |
| Don't know                      | 54        | 43                  |
| 7%                              | 6%        | 10%                 |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb1. Showcard Do You Or Does Anyone In Your Household Have An E-Reader, Or Digital Book Reader In Your Home At The Moment? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Yes
405
209
196
43
88
157
118
33
18
57
119
179
120
61
44
344
30
24
8
17%
18%
16%
14%
19%
19%
15%
8%
9%
19%
28%
30%
17%
14%
7%
17%
15%
20%
12%
c
cf
gh
ghi
lmn
n
n
r
r
No
1941
916
1025
271
363
655
652
357
177
242
301
410
574
367
587
1616
175
93
57
82%
81%
84%
86%
81%
80%
84%
92%
91%
81%
72%
69%
82%
85%
93%
82%
85%
80%
88%
e
e
ij
ij
j
k
k
klm
oq
Don't know
9
5
4
2
-
3
3
*
-
-
-
2
3
3
*
9
-
-
-
*%
*%
*%
1%
-%
*%
*%
*%
-%
-%
-%
*%
*%
1%
*%
*%
-%
-%
-%
n

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb1. Showcard Do You Or Does Anyone In Your Household Have An E-Reader, Or Digital Book Reader In Your Home At The Moment? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Yes
405
351
54
272
131
297
100
17%
17%
17%
21%
13%
20%
12%
d
f
No
1941
1679
262
1039
894
1146
739
82%
82%
83%
79%
87%
79%
88%
c
e
Don't know
9
7
2
5
4
6
2
*%
*%
1%
*%
*%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb2. Showcard And Do You Personally Use This E-Reader, Or Digital Book Reader? (Single Code)

Base : Those who have access to an e-reader/ digital book reader at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
~g
~h
~i
j
k
l
~m
~n
o
~p
~q
~r
Unweighted total
452
225
227
44
89
175
144
44
25
59
124
189
129
73
59
339
37
47
29
Effective Weighted Sample
382
188
195
36
76
151
121
34
20
49
107
166
106
62
50
304
35
44
28
Total
405
209
196
43
88
157
118
33
18
57
119
179
120
61
44
344
30
24
8
Yes
282
133
150
**
**
113
79
**
**
**
77
132
74
**
**
242
**
**
**
70%
64%
76%
**
**
72%
67%
**
**
**
65%
73%
62%
**
**
70%
**
**
**
a
l
No
123
76
47
**
**
43
39
**
**
**
42
48
46
**
**
102
**
**
**
30%
36%
24%
**
**
28%
33%
**
**
**
35%
27%
38%
**
**
30%
**
**
**
b
k

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qb2. Showcard And Do You Personally Use This E-Reader, Or Digital Book Reader? (Single Code)

Base : Those who have access to an e-reader/ digital book reader at home

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | ~b                  |
| Unweighted total          | 452       | 379                 |
| Effective Weighted Sample | 382       | 324                 |
| Total                     | 405       | 351                 |
| Yes                       | 282       | 246                 |
| 70%                       | 70%       | **                  |
| No                        | 123       | 105                 |
| 30%                       | 30%       | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1A. Showcard Which, If Any, Of These Types Of Television Does Your Household Receive At The Moment? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Only terrestrial TV (Channels 1-4/1-5)
64
29
35
4
9
13
38
21
3
6
1
11
9
9
35
54
5
-
5
3%
3%
3%
1%
2%
2%
5%
5%
2%
2%
*%
2%
1%
2%
6%
3%
3%
-%
7%
cde
hij
j
klm
q
q
opq
Terrestrial TV
136
75
62
16
40
43
37
24
12
39
34
29
46
30
32
124
-
*
12
6%
7%
5%
5%
9%
5%
5%
6%
6%
13%
8%
5%
7%
7%
5%
6%
-%
*%
19%
ef
ghj
pq
opq
Cable TV (through Virgin Media - previously NTL and Telewest)
409
203
206
51
81
150
127
46
26
77
84
98
128
82
101
376
18
9
5
17%
18%
17%
16%
18%
18%
16%
12%
13%
26%
20%
17%
18%
19%
16%
19%
9%
8%
8%
gh
gh
pqr
Satellite TV (Sky)
896
414
482
123
178
362
233
105
69
106
191
252
264
171
206
718
88
57
33
38%
37%
39%
39%
39%
44%
30%
27%
35%
36%
45%
43%
38%
40%
33%
36%
43%
49%
51%
f
f
f
g
g
ghi
n
n
n
o
o
Satellite (Freesat)
52
32
21
2
8
17
25
6
6
8
8
16
14
10
12
45
4
2
1
2%
3%
2%
1%
2%
2%
3%
2%
3%
3%
2%
3%
2%
2%
2%
2%
2%
2%
1%
c
Satellite TV (Other)
5
1
4
1
-
4
-
1
-
-
2
2
2
1
1
5
-
-
-
*%
*%
*%
*%
-%
*%
-%
*%
-%
-%
*%
*%
*%
*%
*%
*%
-%
-%
-%
f
f
Freeview (through a set-top box or digital television set) with ONLY free channels
1120
545
575
151
199
358
411
206
107
140
215
284
331
199
304
894
112
65
49
48%
48%
47%
48%
44%
44%
53%
53%
55%
47%
51%
48%
47%
46%
48%
45%
54%
56%
75%
de
o
o
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1A. Showcard Which, If Any, Of These Types Of Television Does Your Household Receive At The Moment? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Freeview (through a set-top box or digital television set) with free channels PLUS top-up channels such as ESPN, TV favourites, Picturebox films)
56
26
30
5
7
19
25
11
6
11
9
17
15
7
17
46
2
4
4
2%
2%
2%
1%
2%
2%
3%
3%
3%
4%
2%
3%
2%
2%
3%
2%
1%
4%
6%
p
op
Digital TV via a broadband DSL line (e.g. BT Vision, Tiscali)
53
26
27
9
11
23
10
5
2
6
17
19
21
5
8
46
3
3
1
2%
2%
2%
3%
2%
3%
1%
1%
1%
2%
4%
3%
3%
1%
1%
2%
2%
3%
2%
f
gh
mn
mn
No TV in household
49
32
17
15
14
13
7
19
2
5
4
5
24
7
13
40
5
4
1
2%
3%
1%
5%
3%
2%
1%
5%
1%
2%
1%
1%
3%
2%
2%
2%
2%
3%
1%
b
ef
f
hij
k
Don't know
3
*
2
-
1
-
1
-
1
-
-
-
*
*
2
2
*
-
-
*%
*%
*%
-%
*%
-%
*%
-%
1%
-%
-%
-%
*%
*%
*%
*%
*%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1A. Showcard Which, If Any, Of These Types Of Television Does Your Household Receive At The Moment? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Only terrestrial TV (Channels 1-4/1-5)
64
55
9
21
43
33
26
3%
3%
3%
2%
4%
2%
3%
c
Terrestrial TV
136
116
21
87
48
70
55
6%
6%
6%
7%
5%
5%
6%
d
Cable TV (through Virgin Media - previously NTL and Telewest)
409
401
7
265
141
266
138
17%
20%
2%
20%
14%
18%
16%
b
d
Satellite TV (Sky)
896
768
128
551
342
550
313
38%
38%
40%
42%
33%
38%
37%
d
Satellite (Freesat)
52
39
13
26
26
42
10
2%
2%
4%
2%
3%
3%
1%
a
f
Satellite TV (Other)
5
5
-
4
1
5
-
*%
*%
-%
*%
*%
*%
-%
Freeview (through a set-top box or digital television set) with ONLY free channels
1120
922
197
586
531
681
390
48%
45%
62%
44%
52%
47%
46%
a
c
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1A. Showcard Which, If Any, Of These Types Of Television Does Your Household Receive At The Moment? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Freeview (through a set-top box or digital television set) with free channels PLUS top-up channels such as ESPN, TV favourites, Picturebox films)
56
46
10
26
29
36
16
2%
2%
3%
2%
3%
2%
2%
Digital TV via a broadband DSL line (e.g. BT Vision,
Tiscali)
53
39
15
35
19
39
13
2%
2%
5%
3%
2%
3%
2%
a
No TV in household
49
45
4
22
27
22
26
2%
2%
1%
2%
3%
2%
3%
e
Don't know
3
3
-
-
3
*
2
*%
*%
-%
-%
*%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1B. Showcard And Which Of These Do You Consider Is Your Main Type Of Television? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Only terrestrial TV (Channels 1-4/1-5)
64
29
35
4
9
13
38
21
3
6
1
11
9
9
35
54
5
-
5
3%
3%
3%
1%
2%
2%
5%
5%
2%
2%
*%
2%
1%
2%
6%
3%
3%
-%
7%
cde
hij
j
klm
q
q
opq
Terrestrial TV
21
13
8
2
5
4
10
4
2
9
2
5
5
5
6
20
-
-
1
1%
1%
1%
1%
1%
1%
1%
1%
1%
3%
*%
1%
1%
1%
1%
1%
-%
-%
1%
gj
Cable TV (through Virgin Media - previously NTL and Telewest)
390
194
196
49
77
141
123
46
26
67
80
94
121
77
98
358
18
9
5
17%
17%
16%
15%
17%
17%
16%
12%
13%
23%
19%
16%
17%
18%
16%
18%
9%
8%
8%
gh
g
pqr
Satellite TV (Sky)
879
400
479
122
177
359
222
105
68
104
186
243
259
169
206
705
86
56
32
37%
35%
39%
38%
39%
44%
29%
27%
35%
35%
44%
41%
37%
39%
33%
36%
42%
48%
49%
f
f
f
g
g
ghi
n
n
o
o
Satellite (Freesat)
45
28
17
2
8
14
21
6
6
6
5
15
11
9
10
38
4
2
1
2%
2%
1%
1%
2%
2%
3%
2%
3%
2%
1%
2%
2%
2%
2%
2%
2%
1%
1%
c
Satellite TV (Other)
1
1
-
1
-
-
-
1
-
-
-
-
-
1
1
1
-
-
-
*%
*%
-%
*%
-%
-%
-%
*%
-%
-%
-%
-%
-%
*%
*%
*%
-%
-%
-%
f
Freeview (through a set-top box or digital television set) with ONLY free channels
817
388
429
110
143
237
326
176
82
91
120
187
240
146
241
676
81
42
17
35%
34%
35%
35%
32%
29%
42%
45%
42%
30%
29%
32%
34%
34%
38%
34%
40%
36%
27%
cde
ij
ij
k
r
r
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1B. Showcard And Which Of These Do You Consider Is Your Main Type Of Television? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Freeview (through a set-top box or digital television set) with free channels PLUS top-up channels such as ESPN, TV favourites, Picturebox films)
36
19
17
3
6
13
14
9
4
4
5
11
9
3
13
30
2
1
3
2%
2%
1%
1%
1%
2%
2%
2%
2%
1%
1%
2%
1%
1%
2%
2%
1%
1%
4%
opq
Digital TV via a broadband DSL line (e.g. BT Vision, Tiscali)
51
25
26
9
10
22
10
4
2
6
17
19
19
4
7
44
3
3
1
2%
2%
2%
3%
2%
3%
1%
1%
1%
2%
4%
3%
3%
1%
1%
2%
2%
2%
1%
f
gh
mn
mn
No TV in household
49
32
17
15
14
13
7
19
2
5
4
5
24
7
13
40
5
4
1
2%
3%
1%
5%
3%
2%
1%
5%
1%
2%
1%
1%
3%
2%
2%
2%
2%
3%
1%
b
ef
f
hij
k
Don't know
3
*
2
-
1
-
1
-
1
-
-
-
*
*
2
2
*
-
-
*%
*%
*%
-%
*%
-%
*%
-%
1%
-%
-%
-%
*%
*%
*%
*%
*%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1B. Showcard And Which Of These Do You Consider Is Your Main Type Of Television? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Only terrestrial TV (Channels 1-4/1-5)
64
55
9
21
43
33
26
3%
3%
3%
2%
4%
2%
3%
c
Terrestrial TV
21
20
1
11
10
6
14
1%
1%
*%
1%
1%
*%
2%
e
Cable TV (through Virgin Media - previously NTL and Telewest)
390
384
6
249
138
259
126
17%
19%
2%
19%
13%
18%
15%
b
d
Satellite TV (Sky)
879
756
123
542
334
535
312
37%
37%
39%
41%
32%
37%
37%
d
Satellite (Freesat)
45
33
12
23
22
35
9
2%
2%
4%
2%
2%
2%
1%
a
f
Satellite TV (Other)
1
1
-
1
1
1
-
*%
*%
-%
*%
*%
*%
-%
Freeview (through a set-top box or digital television set) with ONLY free channels
817
673
144
398
416
499
301
35%
33%
45%
30%
40%
34%
36%
a
c
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh1B. Showcard And Which Of These Do You Consider Is Your Main Type Of Television? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Freeview (through a set-top box or digital television set) with free channels PLUS top-up channels such as ESPN, TV favourites, Picturebox films)
36
30
6
17
18
20
13
2%
1%
2%
1%
2%
1%
2%
Digital TV via a broadband DSL line (e.g. BT Vision,
Tiscali)
51
37
14
33
17
38
12
2%
2%
4%
3%
2%
3%
1%
a
No TV in household
49
45
4
22
27
22
26
2%
2%
1%
2%
3%
2%
3%
e
Don't know
3
3
-
-
3
*
2
*%
*%
-%
-%
*%
*%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh2 (Qh3). Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1179
556
623
150
212
443
374
160
107
143
217
297
336
245
299
800
117
132
130
Effective Weighted Sample
955
443
512
119
176
373
293
129
83
113
186
248
268
198
245
706
111
117
126
Total
948
446
502
126
186
379
257
112
75
114
198
268
278
183
219
764
92
59
33
Sky satellite dish to receive subscription channels - you pay a monthly subscription fee
826
386
439
112
170
334
209
98
61
104
180
240
243
160
180
659
83
54
31
87%
87%
87%
89%
91%
88%
81%
87%
81%
91%
91%
90%
88%
88%
83%
86%
90%
91%
92%
f
f
f
h
n
Sky satellite dish for free to air
services only - you pay no monthly subscription fee
52
27
25
6
7
22
17
7
6
2
10
11
14
6
20
43
4
3
2
5%
6%
5%
5%
3%
6%
7%
6%
8%
2%
5%
4%
5%
3%
9%
6%
5%
5%
7%
i
km
Freesat standard package with a dish and standard set top box - you do not pay a subscription fee
35
20
16
2
3
12
18
4
5
3
6
8
11
8
8
31
4
1
-
4%
4%
3%
2%
2%
3%
7%
4%
7%
3%
3%
3%
4%
4%
4%
4%
4%
1%
-%
cde
r
r
Freesat HD package with a dish and high definition (HD) set top box - you do not pay a subscription fee
13
10
3
*
4
3
6
1
1
3
1
8
3
1
1
10
1
1
1
1%
2%
1%
*%
2%
1%
2%
1%
1%
3%
1%
3%
1%
1%
*%
1%
1%
2%
2%
b
n
Other satellite dish, showing mainly non-English programmes where you pay a monthly subscription fee
3
1
2
1
-
2
-
1
-
-
-
2
-
1
1
3
-
-
-
*%
*%
*%
1%
-%
*%
-%
1%
-%
-%
-%
1%
-%
*%
*%
*%
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh2 (Qh3). Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1179
556
623
150
212
443
374
160
107
143
217
297
336
245
299
800
117
132
130
Effective Weighted Sample
955
443
512
119
176
373
293
129
83
113
186
248
268
198
245
706
111
117
126
Total
948
446
502
126
186
379
257
112
75
114
198
268
278
183
219
764
92
59
33
Broadband satellite - satellite provided for the use of broadband internet access but used to access free to air satellite programmes
6
-
6
-
-
3
3
1
-
1
1
1
3
1
1
6
-
-
-
1%
-%
1%
-%
-%
1%
1%
1%
-%
1%
*%
*%
1%
1%
*%
1%
-%
-%
-%
a
Don't know
19
3
15
4
2
7
5
1
2
1
1
2
4
6
7
17
1
*
-
2%
1%
3%
3%
1%
2%
2%
1%
3%
1%
1%
1%
1%
3%
3%
2%
1%
1%
-%
a
k

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh2 (Qh3). Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV

| URBANITY                                                      | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                       |           |                     |
| Total                                                         | URBAN     | RURAL               |
| Significance Level: 95%                                       | a         | b                   |
| Unweighted total                                              | 1179      | 969                 |
| Effective Weighted Sample                                     | 955       | 793                 |
| Total                                                         | 948       | 809                 |
| Sky satellite dish to receive subscription channels - you     |           |                     |
| pay a monthly subscription fee                                | 826       | 708                 |
| 87%                                                           | 88%       | 84%                 |
| d                                                             |           |                     |
| Sky satellite dish for free to air services only - you pay no |           |                     |
| monthly subscription fee                                      | 52        | 42                  |
| 5%                                                            | 5%        | 7%                  |
| c                                                             |           |                     |
| Freesat standard package with a dish and standard set         |           |                     |
| top box - you do not pay a subscription fee                   | 35        | 27                  |
| 4%                                                            | 3%        | 6%                  |
| f                                                             |           |                     |
| Freesat HD package with a dish and high definition (HD)       |           |                     |
| set top box - you do not pay a subscription fee               | 13        | 8                   |
| 1%                                                            | 1%        | 4%                  |
| a                                                             |           |                     |
| Other satellite dish, showing mainly non-English              |           |                     |
| programmes where you pay a monthly subscription fee           | 3         | 3                   |
| *%                                                            | *%        | -%                  |
| Columns Tested: a,b - c,d - e,f                               |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh2 (Qh3). Showcard Which Of The Following Best Describes Your Satellite Tv Service/S? (Multi Code)

Base : Those with Satellite TV

| URBANITY                                                 | WORKING   | DEPRIVATION LEVEL   |
|----------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                  |           |                     |
| Total                                                    | URBAN     | RURAL               |
| Significance Level: 95%                                  | a         | b                   |
| Unweighted total                                         | 1179      | 969                 |
| Effective Weighted Sample                                | 955       | 793                 |
| Total                                                    | 948       | 809                 |
| Broadband satellite - satellite provided for the use of  |           |                     |
| broadband internet access but used to access free to air |           |                     |
| satellite programmes                                     | 6         | 6                   |
| 1%                                                       | 1%        | -%                  |
| Don't know                                               | 19        | 18                  |
| 2%                                                       | 2%        | *%                  |
| Columns Tested: a,b - c,d - e,f                          |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3 (Qh4). Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1023
478
545
130
195
390
308
137
86
131
198
265
292
215
249
681
104
119
119
Effective Weighted Sample
826
382
444
103
161
329
238
109
66
102
169
221
232
173
203
602
99
106
115
Total
826
386
439
112
170
334
209
98
61
104
180
240
243
160
180
659
83
54
31
Sky Sports 1 only
21
10
11
3
5
8
4
1
**
1
4
5
6
7
3
17
2
-
1
2%
3%
2%
3%
3%
2%
2%
1%
**
1%
2%
2%
2%
5%
2%
3%
2%
-%
4%
q
Sky Sports 2 only
6
5
1
2
-
4
*
*
**
2
2
1
3
2
*
6
-
-
-
1%
1%
*%
1%
-%
1%
*%
*%
**
2%
1%
*%
1%
1%
*%
1%
-%
-%
-%
Sky Sports Pack (Sky Sports 1, 2, 3 and 4)
257
133
125
38
54
91
74
22
**
33
63
84
72
44
56
198
33
16
10
31%
34%
28%
34%
32%
27%
36%
23%
**
32%
35%
35%
30%
28%
31%
30%
40%
31%
32%
e
g
Sky Movies 1 only (Comedy, Family, Classics, Modern Greats, Drama & Romance)
51
21
31
7
15
25
5
8
**
3
12
13
15
9
14
45
2
4
1
6%
5%
7%
6%
9%
7%
2%
8%
**
3%
6%
5%
6%
6%
8%
7%
2%
7%
4%
f
f
Sky Movies 2 only (Comedy, Indie, Sci-Fi & Horror, Crime & Thriller, Action & Adventure)
8
3
5
-
3
4
1
-
**
-
3
4
1
2
1
7
1
-
-
1%
1%
1%
-%
2%
1%
1%
-%
**
-%
1%
2%
*%
1%
1%
1%
1%
-%
-%
Sky Movies Pack (All Sky Movies channels in Sky Movies 1 and 2, plus Premiere and Disney Cinemagic)
224
108
116
39
46
93
47
11
**
37
63
73
63
42
47
181
23
11
9
27%
28%
26%
34%
27%
28%
22%
12%
**
36%
35%
31%
26%
26%
26%
27%
28%
21%
30%
f
g
g
Sky+ HD (High Definition channels through Sky+ HD box)
291
141
150
42
72
122
55
21
**
36
73
98
83
48
61
216
48
23
4
35%
36%
34%
37%
43%
37%
26%
21%
**
35%
40%
41%
34%
30%
34%
33%
57%
43%
14%
f
f
f
g
g
m
r
oqr
or
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3 (Qh4). Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1023
478
545
130
195
390
308
137
86
131
198
265
292
215
249
681
104
119
119
Effective Weighted Sample
826
382
444
103
161
329
238
109
66
102
169
221
232
173
203
602
99
106
115
Total
826
386
439
112
170
334
209
98
61
104
180
240
243
160
180
659
83
54
31
Basic package only
264
123
141
35
47
107
75
52
**
32
52
73
80
47
64
220
16
15
13
32%
32%
32%
31%
28%
32%
36%
53%
**
31%
29%
30%
33%
29%
36%
33%
20%
28%
44%
ij
p
opq
None of these
13
4
8
2
1
2
7
-
**
3
1
3
6
1
2
12
-
*
*
2%
1%
2%
2%
1%
1%
4%
-%
**
3%
1%
1%
2%
1%
1%
2%
-%
1%
1%
e
Don't know
22
4
17
5
3
8
6
5
**
1
1
3
9
7
3
17
1
3
*
3%
1%
4%
4%
2%
2%
3%
5%
**
1%
1%
1%
4%
5%
2%
3%
1%
6%
1%
a
j
k

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3 (Qh4). Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code)

Base : Those with paid for Sky Satellite TV
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
1023
845
178
549
470
582
322
Effective Weighted Sample
826
690
140
462
385
495
278
Total
826
708
117
519
303
506
288
Sky Sports 1 only
21
18
3
12
8
13
7
2%
3%
2%
2%
3%
3%
2%
Sky Sports 2 only
6
6
-
4
1
4
3
1%
1%
-%
1%
*%
1%
1%
Sky Sports Pack (Sky Sports 1, 2, 3 and 4)
257
222
35
163
93
173
75
31%
31%
30%
31%
31%
34%
26%
f
Sky Movies 1 only (Comedy, Family, Classics, Modern Greats, Drama & Romance)
51
46
6
35
16
31
19
6%
6%
5%
7%
5%
6%
7%
Sky Movies 2 only (Comedy, Indie, Sci-Fi & Horror, Crime & Thriller, Action & Adventure)
8
6
1
6
2
5
2
1%
1%
1%
1%
1%
1%
1%
Sky Movies Pack (All Sky Movies channels in Sky Movies 1 and 2, plus Premiere and Disney Cinemagic)
224
193
31
154
70
142
73
27%
27%
26%
30%
23%
28%
25%
d
Sky+ HD (High Definition channels through Sky+ HD box)
291
256
35
198
93
167
120
35%
36%
30%
38%
31%
33%
42%
d
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh3 (Qh4). Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Sky Satellite Service? (Multi Code) Base : Those With Paid For Sky Satellite Tv

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 1023      | 845                 |
| Effective Weighted Sample | 826       | 690                 |
| Total                     | 826       | 708                 |
| Basic package only        | 264       | 218                 |
| 32%                       | 31%       | 39%                 |
| c                         |           |                     |
| None of these             | 13        | 11                  |
| 2%                        | 2%        | 1%                  |
| Don't know                |           |                     |
| 22                        | 17        | 4                   |
| 3%                        | 2%        | 4%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh4 (Qh5). Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Cable Tv Service? (Multi Code)

Base : Those with Cable TV
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
~g
~h
~i
~j
~k
l
~m
n
o
~p
~q
~r
Unweighted total
432
212
220
51
73
149
159
63
36
71
79
98
126
91
117
366
23
17
26
Effective Weighted Sample
362
178
184
43
64
130
128
50
31
62
70
85
106
77
95
322
21
15
25
Total
409
203
206
51
81
150
127
46
26
77
84
98
128
82
101
376
18
9
5
Sky Sports channels
85
50
35
**
**
40
17
**
**
**
**
**
24
**
18
76
**
**
**
21%
25%
17%
**
**
27%
13%
**
**
**
**
**
19%
**
18%
20%
**
**
**
f
Sky Movies channels
87
43
44
**
**
35
16
**
**
**
**
**
29
**
19
78
**
**
**
21%
21%
22%
**
**
24%
13%
**
**
**
**
**
22%
**
19%
21%
**
**
**
f
High Definition channel through V+ HD box
102
54
48
**
**
43
26
**
**
**
**
**
24
**
31
95
**
**
**
25%
27%
23%
**
**
29%
21%
**
**
**
**
**
18%
**
31%
25%
**
**
**
l
Basic package only
188
89
99
**
**
60
72
**
**
**
**
**
64
**
48
173
**
**
**
46%
44%
48%
**
**
40%
56%
**
**
**
**
**
50%
**
47%
46%
**
**
**
e
None of these
17
10
8
**
**
3
6
**
**
**
**
**
3
**
3
17
**
**
**
4%
5%
4%
**
**
2%
5%
**
**
**
**
**
3%
**
3%
5%
**
**
**
Don't know
11
7
4
**
**
5
3
**
**
**
**
**
2
**
3
8
**
**
**
3%
4%
2%
**
**
3%
3%
**
**
**
**
**
1%
**
3%
2%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh4 (Qh5). Showcard Which, If Any, Of These Channels Do You Subscribe To Through Your Cable Tv Service? (Multi Code)

Base : Those with Cable TV

| URBANITY                                  | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------|-----------|---------------------|
| MEDIUM/                                   |           |                     |
| Total                                     | URBAN     | RURAL               |
| Significance Level: 95%                   | a         | ~b                  |
| Unweighted total                          | 432       | 425                 |
| Effective Weighted Sample                 | 362       | 355                 |
| Total                                     | 409       | 401                 |
| Sky Sports channels                       | 85        | 84                  |
| 21%                                       | 21%       | **                  |
| Sky Movies channels                       | 87        | 87                  |
| 21%                                       | 22%       | **                  |
| d                                         |           |                     |
| High Definition channel through V+ HD box |           |                     |
| 102                                       | 102       | **                  |
| 25%                                       | 26%       | **                  |
| Basic package only                        | 188       | 184                 |
| 46%                                       | 46%       | **                  |
| c                                         |           |                     |
| None of these                             | 17        | 16                  |
| 4%                                        | 4%        | **                  |
| Don't know                                | 11        | 10                  |
| 3%                                        | 2%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh5 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Difficulty hearing quiet parts of programmes
44
22
22
3
2
7
33
12
5
5
3
7
17
6
13
38
2
2
2
2%
2%
2%
1%
*%
1%
4%
3%
3%
2%
1%
1%
2%
2%
2%
2%
1%
2%
4%
cde
j
p
Seeing the buttons on the remote
control
38
19
19
2
4
12
20
12
3
3
5
9
4
6
18
27
9
2
1
2%
2%
2%
1%
1%
2%
3%
3%
2%
1%
1%
2%
1%
1%
3%
1%
4%
2%
1%
cd
l
or
Hearing quiet voices
38
21
17
1
2
7
28
14
6
2
1
8
9
6
15
31
3
2
2
2%
2%
1%
*%
*%
1%
4%
4%
3%
1%
*%
1%
1%
1%
2%
2%
1%
2%
3%
cde
ij
ij
Hearing the television at a volume other people find acceptable
30
18
13
2
3
6
19
10
2
4
2
6
9
5
10
27
1
1
2
1%
2%
1%
*%
1%
1%
3%
3%
1%
1%
1%
1%
1%
1%
2%
1%
*%
*%
3%
cde
j
p
Picking up the remote control
25
13
12
1
3
8
13
6
3
2
-
6
8
4
9
20
3
2
1
1%
1%
1%
*%
1%
1%
2%
2%
2%
1%
-%
1%
1%
1%
1%
1%
1%
1%
2%
j
j
Seeing small details on screen
24
13
11
1
-
4
18
7
5
1
-
4
5
4
9
17
4
2
*
1%
1%
1%
*%
-%
*%
2%
2%
2%
*%
-%
1%
1%
1%
1%
1%
2%
1%
1%
cde
j
ij
Using the interactive services on your television
23
14
9
4
*
6
12
6
4
-
-
7
6
3
7
20
2
1
1
1%
1%
1%
1%
*%
1%
2%
2%
2%
-%
-%
1%
1%
1%
1%
1%
1%
1%
1%
d
d
ij
ij

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh5 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Holding the remote control
22
11
11
1
4
7
10
5
1
2
2
6
3
5
8
15
5
*
1
1%
1%
1%
*%
1%
1%
1%
1%
1%
1%
1%
1%
*%
1%
1%
1%
3%
*%
1%
o
Pressing the buttons on the remote control
20
9
11
1
1
7
12
7
6
1
-
2
4
5
9
17
3
1
*
1%
1%
1%
*%
*%
1%
2%
2%
3%
*%
-%
*%
1%
1%
1%
1%
1%
*%
*%
d
j
ij
k
Using the on-screen Electronic Programme Guide (EPG)
16
8
8
-
2
3
11
5
3
1
1
5
4
2
5
13
3
*
*
1%
1%
1%
-%
*%
*%
1%
1%
1%
*%
*%
1%
1%
*%
1%
1%
1%
*%
*%
ce
Seeing the picture on the TV screen
15
5
10
1
2
3
9
4
*
2
1
2
2
5
6
12
2
1
1
1%
*%
1%
*%
*%
*%
1%
1%
*%
1%
*%
*%
*%
1%
1%
1%
1%
1%
1%
Any other difficulties
18
6
12
-
5
8
5
1
1
2
2
8
3
3
4
14
1
3
*
1%
1%
1%
-%
1%
1%
1%
*%
*%
1%
*%
1%
*%
1%
1%
1%
*%
2%
*%
o
No, none
2146
1027
1120
298
429
755
664
341
174
279
398
544
643
396
560
1802
184
103
57
91%
91%
91%
94%
95%
93%
86%
87%
89%
93%
95%
92%
92%
92%
89%
92%
90%
89%
88%
f
f
f
g
gh
n
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh5 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Difficulty hearing quiet parts of programmes
44
39
5
14
30
23
19
2%
2%
2%
1%
3%
2%
2%
c
Seeing the buttons on the remote control
38
34
4
14
24
20
17
2%
2%
1%
1%
2%
1%
2%
c
Hearing quiet voices
38
32
6
10
28
21
16
2%
2%
2%
1%
3%
1%
2%
c
Hearing the television at a volume other people find acceptable
30
27
4
12
19
15
13
1%
1%
1%
1%
2%
1%
2%
Picking up the remote control
25
22
3
11
14
14
10
1%
1%
1%
1%
1%
1%
1%
Seeing small details on screen
24
21
2
7
16
9
14
1%
1%
1%
1%
2%
1%
2%
c
e
Using the interactive services on your television
23
20
3
9
14
13
9
1%
1%
1%
1%
1%
1%
1%
Holding the remote control
22
20
2
8
13
11
10
1%
1%
1%
1%
1%
1%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qh5 (Qh23). Showcard Thinking About Televisions, Do You Have Any Difficulties / Think You Might Have Difficulties Doing Any Of The Following? (Multi Code)

Base : All respondents

| URBANITY                                             | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                              |           |                     |
| Total                                                | URBAN     | RURAL               |
| Significance Level: 95%                              | a         | b                   |
| Unweighted total                                     | 2893      | 2426                |
| Effective Weighted Sample                            | 2355      | 1990                |
| Total                                                | 2355      | 2037                |
| Pressing the buttons on the remote control           | 20        | 18                  |
| 1%                                                   | 1%        | 1%                  |
| c                                                    |           |                     |
| Using the on-screen Electronic Programme Guide (EPG) | 16        | 13                  |
| 1%                                                   | 1%        | 1%                  |
| Seeing the picture on the TV screen                  |           |                     |
| 15                                                   | 14        | 1                   |
| 1%                                                   | 1%        | *%                  |
| c                                                    |           |                     |
| Any other difficulties                               | 18        | 17                  |
| 1%                                                   | 1%        | *%                  |
| No, none                                             | 2146      | 1855                |
| 91%                                                  | 91%       | 92%                 |
| d                                                    |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QCHECK. Can I just check that you have the following services? (MULTI CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Landline phone
1989
941
1048
229
345
688
728
258
162
254
399
553
612
365
455
1678
165
95
51
84%
83%
86%
72%
76%
84%
94%
66%
83%
85%
95%
93%
88%
85%
72%
85%
81%
81%
79%
cd
cde
g
g
ghi
lmn
n
n
r
Mobile phone
2160
1031
1130
311
440
790
620
331
173
289
411
560
655
399
542
1818
174
107
61
92%
91%
92%
98%
97%
97%
80%
85%
88%
97%
98%
95%
94%
93%
86%
92%
85%
92%
94%
f
f
f
gh
gh
n
n
n
p
p
p
Fixed Broadband internet access
1678
829
849
238
336
658
446
174
118
230
381
512
548
293
321
1417
138
81
42
71%
73%
69%
75%
74%
81%
58%
45%
60%
77%
91%
87%
79%
68%
51%
72%
67%
70%
64%
b
f
f
cdf
g
gh
ghi
lmn
mn
n
r
Mobile broadband internet access
285
138
147
46
81
118
40
32
30
44
76
91
87
55
52
241
25
13
6
12%
12%
12%
14%
18%
15%
5%
8%
16%
15%
18%
15%
13%
13%
8%
12%
12%
11%
9%
f
f
f
g
g
g
n
n
n
Narrowband internet access
20
8
12
2
2
9
7
1
1
3
7
10
7
-
3
19
1
-
*
1%
1%
1%
1%
*%
1%
1%
*%
1%
1%
2%
2%
1%
-%
*%
1%
*%
-%
*%
mn
m
TV service with additional channels you pay to receive
1323
637
686
177
267
513
365
158
94
192
283
370
398
250
304
1109
106
68
40
56%
56%
56%
56%
59%
63%
47%
41%
48%
64%
67%
63%
57%
58%
48%
56%
51%
59%
62%
f
f
cf
gh
gh
n
n
n
p
No, none of these
17
11
6
2
3
5
6
12
1
1
1
-
1
3
13
8
9
*
*
1%
1%
*%
1%
1%
1%
1%
3%
1%
*%
*%
-%
*%
1%
2%
*%
4%
*%
*%
hij
kl
oqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qcheck. Can I Just Check That You Have The Following Services? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Landline phone
1989
1706
284
1133
846
1287
651
84%
84%
89%
86%
82%
89%
77%
a
d
f
Mobile phone
2160
1873
287
1287
867
1337
762
92%
92%
90%
98%
84%
92%
91%
d
Fixed Broadband internet access
1678
1437
240
1077
596
1082
554
71%
71%
75%
82%
58%
75%
66%
d
f
Mobile broadband internet access
285
245
41
211
75
181
98
12%
12%
13%
16%
7%
13%
12%
d
Narrowband internet access
20
16
4
11
8
14
5
1%
1%
1%
1%
1%
1%
1%
TV service with additional channels you pay to receive
1323
1178
145
831
485
831
452
56%
58%
46%
63%
47%
57%
54%
b
d
No, none of these
17
16
1
2
15
6
11
1%
1%
*%
*%
1%
*%
1%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qdm. And Which, If Any, Of These Services Are You Primarily Or Jointly Responsible For - In Terms Of Deciding Which Supplier Or Network To Use? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Landline phone
1716
797
918
68
310
641
697
246
153
239
349
476
522
319
395
1441
150
84
41
73%
71%
75%
22%
69%
79%
90%
63%
78%
80%
83%
81%
75%
74%
63%
73%
73%
72%
63%
a
c
cd
cde
g
g
g
lmn
n
n
r
r
r
Mobile phone
1873
892
980
229
392
698
553
300
160
244
364
494
566
342
466
1571
160
90
52
80%
79%
80%
72%
87%
86%
72%
77%
82%
82%
87%
84%
81%
79%
74%
80%
78%
77%
80%
cf
cf
g
n
n
n
Fixed Broadband internet access
1388
693
694
89
294
596
409
154
108
209
328
422
448
249
265
1169
119
67
31
59%
61%
57%
28%
65%
73%
53%
40%
55%
70%
78%
71%
64%
58%
42%
59%
58%
58%
48%
b
cf
cdf
c
g
gh
ghi
lmn
mn
n
r
r
r
Mobile broadband internet access
198
92
106
21
59
85
33
26
27
32
56
69
62
33
34
163
22
8
4
8%
8%
9%
7%
13%
10%
4%
7%
14%
11%
13%
12%
9%
8%
5%
8%
11%
7%
7%
cf
f
g
g
mn
n
Narrowband internet access
12
5
6
-
2
3
7
1
1
1
5
7
3
-
2
12
-
-
-
*%
*%
1%
-%
*%
*%
1%
*%
*%
*%
1%
1%
*%
-%
*%
1%
-%
-%
-%
m
TV service with additional channels you pay to receive
1012
505
507
62
216
428
306
136
83
163
215
272
304
199
235
830
94
59
29
43%
45%
41%
20%
48%
53%
40%
35%
42%
55%
51%
46%
44%
46%
37%
42%
46%
51%
45%
cf
cf
c
gh
gh
n
n
n
o
None of these
156
80
77
67
22
36
31
23
4
11
20
36
41
22
57
127
15
8
6
7%
7%
6%
21%
5%
4%
4%
6%
2%
4%
5%
6%
6%
5%
9%
6%
7%
6%
10%
def
h
lm
o
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qdm. And Which, If Any, Of These Services Are You Primarily Or Jointly Responsible For - In Terms Of Deciding Which Supplier Or Network To Use? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Landline phone
1716
1465
250
997
710
1118
556
73%
72%
79%
76%
69%
77%
66%
a
d
f
Mobile phone
1873
1622
251
1130
741
1164
657
80%
80%
79%
86%
72%
80%
78%
d
Fixed Broadband internet access
1388
1187
201
926
458
898
458
59%
58%
63%
70%
45%
62%
54%
d
f
Mobile broadband internet access
198
172
26
146
53
126
68
8%
8%
8%
11%
5%
9%
8%
d
Narrowband internet access
12
10
2
5
7
10
2
*%
*%
1%
*%
1%
1%
*%
TV service with additional channels you pay to receive
1012
904
108
657
348
622
361
43%
44%
34%
50%
34%
43%
43%
b
d
None of these
156
135
22
61
94
91
59
7%
7%
7%
5%
9%
6%
7%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QG1. Do you receive more than one of these services as part of an overall deal or package from the same supplier? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Yes
1402
679
724
144
291
557
410
148
114
214
300
397
458
278
266
1188
115
66
34
60%
60%
59%
45%
64%
68%
53%
38%
58%
71%
71%
67%
66%
64%
42%
60%
56%
57%
52%
cf
cf
c
g
gh
gh
n
n
n
r
No
874
410
464
132
146
247
349
238
78
82
114
174
213
139
347
711
85
50
28
37%
36%
38%
42%
32%
30%
45%
61%
40%
28%
27%
29%
31%
32%
55%
36%
41%
43%
43%
de
de
hij
ij
klm
o
o
Don't know
79
40
38
40
15
11
12
3
4
3
6
20
26
15
18
70
5
*
3
3%
4%
3%
13%
3%
1%
2%
1%
2%
1%
1%
3%
4%
3%
3%
4%
3%
*%
5%
def
e
q
q

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg1. Do You Receive More Than One Of These Services As Part Of An Overall Deal Or Package From The Same Supplier? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Yes
1402
1230
172
907
491
907
462
60%
60%
54%
69%
48%
63%
55%
b
d
f
No
874
737
137
380
489
491
355
37%
36%
43%
29%
48%
34%
42%
a
c
e
Don't know
79
69
9
30
49
51
25
3%
3%
3%
2%
5%
4%
3%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg2. Is This One Deal Or Package, Or More Than One? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1603
757
846
164
294
609
536
198
148
241
304
420
501
344
334
1189
142
141
131
Effective Weighted Sample
1337
629
709
136
248
526
434
166
120
196
264
357
418
285
279
1061
136
126
127
Total
1402
679
724
144
291
557
410
148
114
214
300
397
458
278
266
1188
115
66
34
One deal or package
1271
619
652
127
268
513
364
129
108
202
281
366
409
251
241
1064
112
61
33
91%
91%
90%
88%
92%
92%
89%
87%
94%
95%
94%
92%
89%
90%
91%
90%
98%
93%
99%
g
g
g
o
oq
Two packages from one supplier
75
37
39
7
12
26
30
15
1
9
8
17
29
15
14
71
1
3
*
5%
5%
5%
5%
4%
5%
7%
10%
1%
4%
3%
4%
6%
5%
5%
6%
1%
4%
1%
hij
pr
Two packages from different suppliers
13
6
8
2
2
8
1
1
2
1
6
5
5
2
2
13
-
-
-
1%
1%
1%
1%
1%
2%
*%
1%
2%
*%
2%
1%
1%
1%
1%
1%
-%
-%
-%
Three or more packages
30
15
16
5
7
8
11
2
4
2
3
7
11
6
6
29
-
1
-
2%
2%
2%
3%
2%
1%
3%
2%
3%
1%
1%
2%
2%
2%
2%
2%
-%
2%
-%
Don't know
12
3
10
3
3
1
5
1
-
-
2
2
4
3
3
10
2
1
-
1%
*%
1%
2%
1%
*%
1%
1%
-%
-%
1%
1%
1%
1%
1%
1%
1%
1%
-%
e

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg2. Is This One Deal Or Package, Or More Than One? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                              | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------|-----------|---------------------|
| MEDIUM/                               |           |                     |
| Total                                 | URBAN     | RURAL               |
| Significance Level: 95%               | a         | b                   |
| Unweighted total                      | 1603      | 1369                |
| Effective Weighted Sample             | 1337      | 1148                |
| Total                                 | 1402      | 1230                |
| One deal or package                   | 1271      | 1113                |
| 91%                                   | 90%       | 92%                 |
| Two packages from one supplier        | 75        | 69                  |
| 5%                                    | 6%        | 4%                  |
| Two packages from different suppliers | 13        | 12                  |
| 1%                                    | 1%        | 1%                  |
| Three or more packages                | 30        | 27                  |
| 2%                                    | 2%        | 2%                  |
| Don't know                            | 12        | 9                   |
| 1%                                    | 1%        | 2%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg3 (Qg3A). Showcard Thinking About The Service Package You Consider To Be The Main One, Or The One Your Household Spends The Most On... Please Could You Tell Me Which Services Are Part Of This Deal Or Package You Have With The Same Supplier? (Multi Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 1603        | 757                | 846            | 164      |
| Effective Weighted Sample                                   | 1337        | 629                | 709            | 136      |
| Total                                                       | 1402        | 679                | 724            | 144      |
| Landline phone                                              | 1255        | 601                | 654            | 123      |
| 89%                                                         | 89%         | 90%                | 85%            | 85%      |
| cd                                                          |             |                    |                |          |
| One mobile phone                                            | 119         | 57                 | 61             | 12       |
| 8%                                                          | 8%          | 8%                 | 8%             | 12%      |
| ef                                                          | gj          | pr                 |                |          |
| More than one mobile phone                                  |             |                    |                |          |
| 31                                                          | 15          | 17                 | 4              | 8        |
| 2%                                                          | 2%          | 2%                 | 3%             | 3%       |
| Internet - Fixed Broadband access                           | 1213        | 594                | 619            | 122      |
| 87%                                                         | 87%         | 86%                | 84%            | 83%      |
| cdf                                                         | hi          | m                  | m              |          |
| Internet - Mobile Broadband access                          | 46          | 23                 | 23             | 6        |
| 3%                                                          | 3%          | 3%                 | 4%             | 5%       |
| f                                                           | gi          | g                  | n              | p        |
| Internet - not broadband access                             | 4           | 2                  | 2              | -        |
| *%                                                          | *%          | *%                 | -%             | *%       |
| TV service                                                  | 632         | 318                | 314            | 63       |
| 45%                                                         | 47%         | 43%                | 44%            | 49%      |
| kl                                                          | kl          | r                  |                |          |
| Don't know                                                  | 27          | 10                 | 17             | 5        |
| 2%                                                          | 1%          | 2%                 | 3%             | 2%       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg3 (Qg3A). Showcard Thinking About The Service Package You Consider To Be The Main One, Or The One Your Household Spends The Most On... Please Could You Tell Me Which Services Are Part Of This Deal Or Package You Have With The Same Supplier? (Multi Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                           | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------|-----------|---------------------|
| MEDIUM/                            |           |                     |
| Total                              | URBAN     | RURAL               |
| Significance Level: 95%            |           |                     |
| a                                  | b         | c                   |
| Unweighted total                   | 1603      | 1369                |
| Effective Weighted Sample          | 1337      | 1148                |
| Total                              | 1402      | 1230                |
| Landline phone                     | 1255      | 1094                |
| 89%                                | 89%       | 94%                 |
| c                                  | f         |                     |
| One mobile phone                   | 119       | 106                 |
| 8%                                 | 9%        | 7%                  |
| d                                  | e         |                     |
| More than one mobile phone         |           |                     |
| 31                                 | 23        | 8                   |
| 2%                                 | 2%        | 5%                  |
| a                                  | f         |                     |
| Internet - Fixed Broadband access  | 1213      | 1057                |
| 87%                                | 86%       | 90%                 |
| Internet - Mobile Broadband access | 46        | 44                  |
| 3%                                 | 4%        | 1%                  |
| Internet - not broadband access    | 4         | 4                   |
| *%                                 | *%        | -%                  |
| TV service                         |           |                     |
| 632                                | 596       | 36                  |
| 45%                                | 48%       | 21%                 |
| b                                  | d         |                     |
| Don't know                         | 27        | 25                  |
| 2%                                 | 2%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg4 (Qg3B). Do You Receive A Discount Or Special Deal For Subscribing To This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1603
757
846
164
294
609
536
198
148
241
304
420
501
344
334
1189
142
141
131
Effective Weighted Sample
1337
629
709
136
248
526
434
166
120
196
264
357
418
285
279
1061
136
126
127
Total
1402
679
724
144
291
557
410
148
114
214
300
397
458
278
266
1188
115
66
34
Yes
903
457
445
81
202
352
267
86
81
155
205
254
301
185
161
752
84
44
21
64%
67%
62%
57%
70%
63%
65%
58%
71%
72%
68%
64%
66%
67%
61%
63%
74%
67%
64%
b
c
g
g
g
o
No
291
129
162
22
49
124
96
41
24
38
58
78
88
59
64
262
8
13
8
21%
19%
22%
15%
17%
22%
23%
27%
21%
18%
19%
20%
19%
21%
24%
22%
7%
20%
25%
cd
i
p
p
p
Don't know
209
92
116
41
39
81
48
22
10
21
37
65
68
33
40
174
23
9
4
15%
14%
16%
28%
14%
14%
12%
15%
8%
10%
12%
16%
15%
12%
15%
15%
20%
13%
11%
def

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg4 (Qg3B). Do You Receive A Discount Or Special Deal For Subscribing To This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 1603      | 1369                |
| Effective Weighted Sample | 1337      | 1148                |
| Total                     | 1402      | 1230                |
| Yes                       | 903       | 802                 |
| 64%                       | 65%       | 58%                 |
| d                         |           |                     |
| No                        | 291       | 250                 |
| 21%                       | 20%       | 24%                 |
| Don't know                |           |                     |
| 209                       | 178       | 31                  |
| 15%                       | 14%       | 18%                 |
| c                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg5 (Qg3D). Which Supplier Do You Use For This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1603
757
846
164
294
609
536
198
148
241
304
420
501
344
334
1189
142
141
131
Effective Weighted Sample
1337
629
709
136
248
526
434
166
120
196
264
357
418
285
279
1061
136
126
127
Total
1402
679
724
144
291
557
410
148
114
214
300
397
458
278
266
1188
115
66
34
Virgin Media (previously NTL/ Telewest)
375
185
190
39
65
147
124
45
24
58
74
95
109
75
96
343
19
9
4
27%
27%
26%
27%
22%
26%
30%
30%
21%
27%
25%
24%
24%
27%
36%
29%
16%
14%
13%
d
klm
pqr
BT
372
175
197
35
59
160
118
30
28
50
105
140
127
60
43
312
31
16
13
27%
26%
27%
24%
20%
29%
29%
20%
24%
24%
35%
35%
28%
22%
16%
26%
27%
24%
40%
d
d
ghi
lmn
n
opq
Sky
326
162
164
35
86
130
74
33
33
49
65
78
109
68
68
255
38
23
9
23%
24%
23%
24%
30%
23%
18%
22%
29%
23%
22%
20%
24%
25%
26%
22%
33%
35%
27%
f
f
o
o
Talk Talk/ Carphone Warehouse
199
98
101
27
38
70
64
29
19
33
31
51
62
44
41
163
19
11
6
14%
14%
14%
19%
13%
13%
16%
20%
17%
15%
10%
13%
14%
16%
16%
14%
16%
16%
18%
j
Orange
32
16
16
-
12
15
5
4
5
5
8
9
8
9
5
27
1
3
*
2%
2%
2%
-%
4%
3%
1%
3%
4%
2%
3%
2%
2%
3%
2%
2%
1%
5%
1%
cf
pr
O2
17
9
8
1
10
3
3
-
1
1
4
5
9
2
1
15
1
1
-
1%
1%
1%
1%
3%
1%
1%
-%
1%
1%
1%
1%
2%
1%
1%
1%
1%
1%
-%
ef
Post Office
11
4
6
2
-
4
4
1
2
4
3
1
7
2
*
10
-
*
*
1%
1%
1%
1%
-%
1%
1%
*%
2%
2%
1%
*%
2%
1%
*%
1%
-%
*%
1%
Plusnet
11
2
9
-
5
3
3
3
-
1
2
4
4
1
2
10
-
*
*
1%
*%
1%
-%
2%
1%
1%
2%
-%
*%
1%
1%
1%
*%
1%
1%
-%
1%
1%
T-Mobile
9
5
4
3
3
3
1
1
-
2
-
1
3
1
4
9
-
-
-
1%
1%
*%
2%
1%
*%
*%
1%
-%
1%
-%
*%
1%
*%
1%
1%
-%
-%
-%
f

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg5 (Qg3D). Which Supplier Do You Use For This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
1603
757
846
164
294
609
536
198
148
241
304
420
501
344
334
1189
142
141
131
Effective Weighted Sample
1337
629
709
136
248
526
434
166
120
196
264
357
418
285
279
1061
136
126
127
Total
1402
679
724
144
291
557
410
148
114
214
300
397
458
278
266
1188
115
66
34
AOL
8
5
4
-
1
2
5
*
*
2
2
1
5
2
*
6
2
*
-
1%
1%
1%
-%
*%
*%
1%
*%
*%
1%
1%
*%
1%
1%
*%
*%
2%
*%
-%
o
Other
33
15
18
2
10
13
9
1
2
8
5
9
12
10
1
27
3
2
*
2%
2%
2%
1%
3%
2%
2%
1%
1%
4%
2%
2%
3%
4%
*%
2%
3%
3%
1%
n
n
n
Don't know
12
3
9
-
3
7
2
1
-
1
1
2
4
3
2
10
1
1
-
1%
*%
1%
-%
1%
1%
*%
1%
-%
*%
*%
1%
1%
1%
1%
1%
1%
1%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg5 (Qg3D). Which Supplier Do You Use For This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                                | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------------------|-----------|---------------------|
| MEDIUM/                                 |           |                     |
| Total                                   | URBAN     | RURAL               |
| Significance Level: 95%                 | a         | b                   |
| Unweighted total                        | 1603      | 1369                |
| Effective Weighted Sample               | 1337      | 1148                |
| Total                                   | 1402      | 1230                |
| Virgin Media (previously NTL/ Telewest) | 375       | 367                 |
| 27%                                     | 30%       | 5%                  |
| b                                       |           |                     |
| BT                                      | 372       | 282                 |
| 27%                                     | 23%       | 52%                 |
| a                                       |           |                     |
| Sky                                     | 326       | 297                 |
| 23%                                     | 24%       | 16%                 |
| b                                       | e         |                     |
| Talk Talk/ Carphone Warehouse           | 199       | 176                 |
| 14%                                     | 14%       | 13%                 |
| c                                       |           |                     |
| Orange                                  |           |                     |
| 32                                      | 27        | 5                   |
| 2%                                      | 2%        | 3%                  |
| O2                                      | 17        | 14                  |
| 1%                                      | 1%        | 2%                  |
| Post Office                             | 11        | 7                   |
| 1%                                      | 1%        | 2%                  |
| a                                       |           |                     |
| Plusnet                                 | 11        | 7                   |
| 1%                                      | 1%        | 2%                  |
| T-Mobile                                |           |                     |
| 9                                       | 8         | 1                   |
| 1%                                      | 1%        | 1%                  |
| AOL                                     | 8         | 6                   |
| 1%                                      | 1%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg5 (Qg3D). Which Supplier Do You Use For This Package Of Services? (Single Code)

Base : Those with a bundle of services, who receive any of these services as part of an overall deal or package

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 1603      | 1369                |
| Effective Weighted Sample | 1337      | 1148                |
| Total                     | 1402      | 1230                |
| Other                     | 33        | 28                  |
| 2%                        | 2%        | 2%                  |
| Don't know                | 12        | 11                  |
| 1%                        | 1%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg6 (Qg5). Over The Last 12 Months, Have You Used A Price Comparison Website (Such As U Switch Or Bill Monitor) To Compare The Cost Of Providers Of Any Of The Following Communication Services?

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Broadband
132
77
55
17
32
56
27
8
10
18
41
58
37
22
16
108
15
8
2
6%
7%
5%
5%
7%
7%
4%
2%
5%
6%
10%
10%
5%
5%
3%
5%
7%
7%
2%
b
f
f
g
g
gh
lmn
n
n
r
r
r
Landline phone
122
67
56
14
26
52
30
10
9
20
36
43
35
25
19
98
13
9
2
5%
6%
5%
4%
6%
6%
4%
3%
4%
7%
9%
7%
5%
6%
3%
5%
7%
8%
3%
f
g
g
n
n
r
Mobile phone
116
67
49
20
21
54
21
9
5
20
30
41
30
18
27
99
7
8
2
5%
6%
4%
6%
5%
7%
3%
2%
3%
7%
7%
7%
4%
4%
4%
5%
4%
7%
3%
b
f
f
gh
gh
ln
r
TV service with additional channels you pay to receive
61
32
29
3
11
33
13
4
2
12
22
24
22
9
6
46
10
4
1
3%
3%
2%
1%
3%
4%
2%
1%
1%
4%
5%
4%
3%
2%
1%
2%
5%
3%
1%
cf
gh
gh
n
n
or
Any combination of these services in a package or bundle
101
54
47
10
25
36
30
5
5
20
31
35
30
22
13
89
6
5
1
4%
5%
4%
3%
5%
4%
4%
1%
3%
7%
7%
6%
4%
5%
2%
5%
3%
4%
2%
gh
gh
n
n
n
r
No, none of these
1980
935
1046
252
374
668
686
354
172
247
324
478
584
354
560
1646
179
96
60
84%
83%
85%
80%
83%
82%
89%
91%
88%
83%
77%
81%
84%
82%
89%
84%
87%
82%
92%
cde
ij
j
klm
oq
Don't know
55
19
36
20
9
17
10
7
2
5
8
15
17
10
12
49
2
3
2
2%
2%
3%
6%
2%
2%
1%
2%
1%
2%
2%
3%
2%
2%
2%
2%
1%
2%
3%
a
def
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qg6 (Qg5). Over The Last 12 Months, Have You Used A Price Comparison Website (Such As U Switch Or Bill Monitor) To Compare The Cost Of Providers Of Any Of The Following Communication Services?

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Broadband
132
100
32
92
39
103
28
6%
5%
10%
7%
4%
7%
3%
a
d
f
Landline phone
122
99
23
87
34
91
30
5%
5%
7%
7%
3%
6%
4%
a
d
f
Mobile phone
116
97
19
77
39
85
29
5%
5%
6%
6%
4%
6%
3%
d
f
TV service with additional channels you pay to receive
61
50
11
47
14
41
19
3%
2%
3%
4%
1%
3%
2%
d
Any combination of these services in a package or bundle
101
89
12
76
25
69
31
4%
4%
4%
6%
2%
5%
4%
d
No, none of these
1980
1721
259
1068
905
1187
734
84%
84%
82%
81%
88%
82%
87%
c
e
Don't know
55
44
11
30
25
42
12
2%
2%
3%
2%
2%
3%
1%
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp1. Showcard During An Average Week, On How Many Days Do You Listen To The Radio (Including Listening At Home, In The Car, At Work, Via Mobile Phone, Personal Stereo)? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
7 days a week
(7.0)
1153
583
570
118
192
432
411
158
87
167
244
335
355
197
265
971
96
51
35
49%
52%
46%
37%
42%
53%
53%
41%
45%
56%
58%
57%
51%
46%
42%
49%
47%
44%
54%
b
cd
cd
gh
gh
lmn
n
q
6 days a week
(6.0)
64
29
35
13
17
24
11
7
3
12
9
21
20
8
14
59
2
3
1
3%
3%
3%
4%
4%
3%
1%
2%
2%
4%
2%
4%
3%
2%
2%
3%
1%
2%
1%
f
f
f
5 days a week
(5.0)
190
99
92
19
50
68
54
20
21
32
38
48
53
52
37
157
18
12
3
8%
9%
7%
6%
11%
8%
7%
5%
11%
11%
9%
8%
8%
12%
6%
8%
9%
10%
5%
cf
g
g
g
kln
r
3 or 4 days a week
(3.5)
169
79
91
29
24
57
59
23
14
17
34
54
49
28
37
135
20
9
5
7%
7%
7%
9%
5%
7%
8%
6%
7%
6%
8%
9%
7%
6%
6%
7%
10%
8%
7%
d
n
1 or 2 days a week
(1.5)
192
84
108
39
38
50
65
37
25
11
30
35
60
46
50
164
15
8
4
8%
7%
9%
12%
8%
6%
8%
9%
13%
4%
7%
6%
9%
11%
8%
8%
7%
7%
7%
ef
i
ij
k
Less often
(0.5)
108
44
63
14
18
39
37
27
8
13
16
23
30
18
37
92
5
7
4
5%
4%
5%
4%
4%
5%
5%
7%
4%
4%
4%
4%
4%
4%
6%
5%
2%
6%
6%
j
p
p
Never/ do not listen to the radio
(0.0)
475
210
264
83
113
144
135
116
37
46
48
74
127
83
190
387
50
25
13
20%
19%
22%
26%
25%
18%
18%
30%
19%
16%
11%
13%
18%
19%
30%
20%
24%
22%
19%
ef
ef
hij
j
k
k
klm
Don't know
5
2
3
2
-
2
1
1
-
-
-
1
3
1
1
5
-
-
-
*%
*%
*%
1%
-%
*%
*%
*%
-%
-%
-%
*%
*%
*%
*%
*%
-%
-%
-%
Mean number of days during an average week
4.4
4.6
4.2
3.7
4.1
4.7
4.6
3.6
4.2
5.0
5.1
5.0
4.5
4.3
3.7
4.4
4.2
4.2
4.5
b
cd
cd
g
gh
gh
lmn
n
n
Standard deviation
2.96
2.91
3.00
3.02
3.02
2.89
2.92
3.15
2.92
2.77
2.65
2.68
2.92
2.91
3.15
2.95
3.00
2.98
3.03
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp1. Showcard During An Average Week, On How Many Days Do You Listen To The Radio (Including Listening At Home, In The Car, At Work, Via Mobile Phone, Personal Stereo)? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Standard error
.06
.08
.08
.16
.14
.10
.09
.13
.18
.15
.13
.11
.10
.12
.11
.06
.18
.18
.19
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp1. Showcard During An Average Week, On How Many Days Do You Listen To The Radio (Including Listening At Home, In The Car, At Work, Via Mobile Phone, Personal Stereo)? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
7 days a week
(7.0)
1153
985
167
691
454
768
350
49%
48%
53%
52%
44%
53%
42%
d
f
6 days a week
(6.0)
64
51
13
40
25
37
26
3%
3%
4%
3%
2%
3%
3%
5 days a week
(5.0)
190
166
24
129
61
126
61
8%
8%
8%
10%
6%
9%
7%
d
3 or 4 days a week
(3.5)
169
146
23
84
85
103
61
7%
7%
7%
6%
8%
7%
7%
1 or 2 days a week
(1.5)
192
162
30
103
89
110
78
8%
8%
9%
8%
9%
8%
9%
Less often
(0.5)
108
94
14
47
60
60
43
5%
5%
4%
4%
6%
4%
5%
c
Never/ do not listen to the radio
(0.0)
475
428
47
220
254
241
221
20%
21%
15%
17%
25%
17%
26%
b
c
e
Don't know
5
5
-
3
1
3
1
*%
*%
-%
*%
*%
*%
*%
Mean number of days during an average week
4.4
4.3
4.7
4.7
4.0
4.7
3.9
a
d
f
Standard deviation
2.96
2.98
2.82
2.84
3.06
2.86
3.06
Standard error
.06
.06
.13
.08
.08
.07
.10
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2A (Qp11A). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Am Stereo - Either At Home Or On Portable Radio. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
241
122
120
19
35
79
109
38
21
37
50
64
73
47
58
204
14
10
14
13%
13%
12%
8%
10%
12%
17%
14%
13%
15%
13%
12%
13%
13%
13%
13%
9%
11%
27%
cde
opq
At least weekly
132
64
68
17
20
47
48
15
22
17
21
18
39
34
40
116
5
6
6
7%
7%
7%
7%
6%
7%
8%
6%
14%
7%
6%
4%
7%
10%
9%
7%
3%
7%
11%
gij
k
k
k
p
p
At least monthly
50
24
26
10
8
13
19
5
5
6
7
13
18
7
12
47
-
3
1
3%
3%
3%
4%
2%
2%
3%
2%
3%
3%
2%
3%
3%
2%
3%
3%
-%
3%
1%
p
p
Have tried it once
73
37
36
9
9
24
31
13
3
4
20
27
14
15
16
62
1
8
1
4%
4%
4%
4%
3%
4%
5%
5%
2%
2%
5%
5%
2%
4%
4%
4%
1%
8%
3%
i
l
p
opr
Never
864
419
445
106
153
325
280
131
66
134
185
237
281
149
195
720
60
56
29
46%
46%
46%
46%
45%
49%
44%
48%
41%
53%
50%
46%
50%
43%
44%
46%
38%
62%
55%
h
m
op
op
Do not have access to device
515
252
264
71
114
181
149
71
42
54
89
156
142
97
119
429
75
9
2
27%
27%
28%
31%
34%
27%
23%
26%
26%
21%
24%
30%
25%
28%
27%
27%
49%
10%
4%
f
ef
qr
oqr
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2A (Qp11A). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Am Stereo - Either At Home Or On Portable Radio. (Single Code)

Base : Those who listen to radio

| URBANITY                     | WORKING   | DEPRIVATION LEVEL   |
|------------------------------|-----------|---------------------|
| MEDIUM/                      |           |                     |
| Total                        | URBAN     | RURAL               |
| Significance Level: 95%      | a         | b                   |
| Unweighted total             | 2284      | 1891                |
| Effective Weighted Sample    | 1859      | 1551                |
| Total                        | 1876      | 1605                |
| Every day                    | 241       | 217                 |
| 13%                          | 13%       | 9%                  |
| b                            |           |                     |
| At least weekly              | 132       | 124                 |
| 7%                           | 8%        | 3%                  |
| b                            | e         |                     |
| At least monthly             | 50        | 48                  |
| 3%                           | 3%        | 1%                  |
| b                            | e         |                     |
| Have tried it once           | 73        | 62                  |
| 4%                           | 4%        | 4%                  |
| f                            |           |                     |
| Never                        |           |                     |
| 864                          | 721       | 143                 |
| 46%                          | 45%       | 53%                 |
| a                            | f         |                     |
| Do not have access to device | 515       | 434                 |
| 27%                          | 27%       | 30%                 |
| e                            |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2B (Qp11B). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Fm Stereo - Either At Home Or On Portable Radio. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
562
267
295
51
67
196
249
102
55
77
108
151
164
97
149
473
42
30
17
30%
29%
31%
22%
20%
29%
39%
37%
35%
31%
29%
29%
29%
28%
34%
30%
27%
33%
32%
cd
cde
j
At least weekly
333
165
168
47
53
111
122
45
37
43
61
77
102
71
81
283
27
16
7
18%
18%
18%
20%
16%
17%
19%
17%
23%
17%
16%
15%
18%
20%
19%
18%
18%
17%
13%
k
At least monthly
86
40
45
12
20
23
31
19
3
7
16
25
31
10
19
73
5
6
2
5%
4%
5%
5%
6%
3%
5%
7%
2%
3%
4%
5%
6%
3%
4%
5%
3%
7%
3%
hi
Have tried it once
40
20
20
5
5
15
16
6
5
5
13
13
7
13
8
30
2
7
1
2%
2%
2%
2%
1%
2%
2%
2%
3%
2%
4%
2%
1%
4%
2%
2%
2%
8%
2%
l
opr
Never
515
263
252
64
112
203
136
57
38
87
126
147
156
100
111
421
43
26
24
27%
29%
26%
28%
33%
30%
21%
21%
24%
35%
34%
29%
27%
29%
25%
27%
28%
29%
46%
f
f
gh
gh
opq
Do not have access to device
340
163
178
54
82
122
83
43
21
32
48
102
108
57
72
296
36
6
2
18%
18%
19%
23%
24%
18%
13%
16%
13%
13%
13%
20%
19%
16%
16%
19%
23%
7%
4%
f
ef
f
qr
qr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2B (Qp11B). Showcard How Often, If At All, Do You Access The Radio Via - Radio Set With Fm Stereo - Either At Home Or On Portable Radio. (Single Code)

Base : Those who listen to radio

| URBANITY                     | WORKING   | DEPRIVATION LEVEL   |
|------------------------------|-----------|---------------------|
| MEDIUM/                      |           |                     |
| Total                        | URBAN     | RURAL               |
| Significance Level: 95%      | a         | b                   |
| Unweighted total             | 2284      | 1891                |
| Effective Weighted Sample    | 1859      | 1551                |
| Total                        | 1876      | 1605                |
| Every day                    | 562       | 483                 |
| 30%                          | 30%       | 29%                 |
| c                            |           |                     |
| At least weekly              | 333       | 283                 |
| 18%                          | 18%       | 18%                 |
| At least monthly             |           |                     |
| 86                           | 74        | 11                  |
| 5%                           | 5%        | 4%                  |
| Have tried it once           | 40        | 33                  |
| 2%                           | 2%        | 3%                  |
| Never                        |           |                     |
| 515                          | 437       | 78                  |
| 27%                          | 27%       | 29%                 |
| d                            | f         |                     |
| Do not have access to device | 340       | 294                 |
| 18%                          | 18%       | 17%                 |
| e                            |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2C (Qp11C). Showcard How Often, If At All, Do You Access The Radio Via - Mobile Phone. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
51
27
24
20
9
15
6
6
3
8
9
12
26
5
8
41
4
4
1
3%
3%
3%
9%
3%
2%
1%
2%
2%
3%
2%
2%
5%
1%
2%
3%
3%
4%
3%
def
f
mn
At least weekly
54
26
28
20
6
24
4
11
3
6
12
14
18
6
15
47
4
3
1
3%
3%
3%
9%
2%
4%
1%
4%
2%
2%
3%
3%
3%
2%
4%
3%
3%
3%
1%
def
f
At least monthly
63
31
32
19
19
20
5
8
5
14
7
15
20
8
19
56
4
2
1
3%
3%
3%
8%
6%
3%
1%
3%
3%
6%
2%
3%
4%
2%
4%
4%
3%
2%
1%
ef
f
f
j
Have tried it once
84
35
49
17
27
32
8
11
5
6
24
18
33
18
16
74
6
4
1
4%
4%
5%
7%
8%
5%
1%
4%
3%
2%
6%
3%
6%
5%
4%
5%
4%
4%
1%
f
ef
f
i
r
Never
1300
636
664
127
242
489
442
170
106
187
285
380
385
242
291
1095
86
73
45
69%
69%
69%
55%
72%
73%
69%
62%
67%
74%
77%
74%
68%
70%
66%
69%
56%
80%
87%
c
c
c
g
gh
ln
p
op
op
Do not have access to device
324
163
161
28
35
89
172
67
36
31
36
77
86
69
91
264
51
6
4
17%
18%
17%
12%
10%
13%
27%
25%
23%
12%
10%
15%
15%
20%
21%
17%
33%
7%
7%
cde
ij
ij
kl
qr
oqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2C (Qp11C). Showcard How Often, If At All, Do You Access The Radio Via - Mobile Phone. (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2284
1891
393
1103
1171
1375
698
Effective Weighted Sample
1859
1551
316
943
971
1173
596
Total
1876
1605
271
1093
774
1205
619
Every day
51
46
5
35
15
26
23
3%
3%
2%
3%
2%
2%
4%
At least weekly
54
48
6
28
26
28
26
3%
3%
2%
3%
3%
2%
4%
e
At least monthly
63
57
5
39
24
34
28
3%
4%
2%
4%
3%
3%
4%
Have tried it once
84
74
10
60
24
53
31
4%
5%
4%
5%
3%
4%
5%
d
Never
1300
1116
184
795
498
862
393
69%
70%
68%
73%
64%
72%
64%
d
f
Do not have access to device
324
264
60
138
186
202
119
17%
16%
22%
13%
24%
17%
19%
a
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2D (Qp11D). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through Tv. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
132
54
78
17
28
52
35
26
9
19
23
30
40
17
45
105
14
10
3
7%
6%
8%
7%
8%
8%
5%
9%
6%
7%
6%
6%
7%
5%
10%
7%
9%
11%
6%
km
o
At least weekly
185
82
103
34
26
71
54
29
20
23
43
50
56
34
44
154
17
9
4
10%
9%
11%
15%
8%
11%
8%
11%
12%
9%
12%
10%
10%
10%
10%
10%
11%
10%
8%
df
At least monthly
163
89
74
26
36
61
40
21
13
26
37
51
54
33
25
138
11
10
4
9%
10%
8%
11%
11%
9%
6%
8%
8%
10%
10%
10%
10%
9%
6%
9%
7%
11%
7%
f
f
f
n
n
n
Have tried it once
163
83
80
22
43
55
43
19
13
19
33
41
63
26
33
147
9
4
3
9%
9%
8%
10%
13%
8%
7%
7%
8%
8%
9%
8%
11%
7%
8%
9%
6%
4%
6%
ef
n
q
Never
1019
501
517
103
176
361
377
132
85
144
214
298
294
196
228
865
65
53
36
54%
55%
54%
44%
52%
54%
59%
49%
54%
57%
58%
58%
52%
56%
52%
55%
42%
58%
68%
c
cde
g
p
p
opq
Do not have access to device
214
108
106
30
29
68
88
45
18
23
22
46
59
43
66
168
39
5
2
11%
12%
11%
13%
9%
10%
14%
16%
11%
9%
6%
9%
10%
12%
15%
11%
25%
5%
4%
de
ij
j
kl
qr
oqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2D (Qp11D). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through Tv. (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2284
1891
393
1103
1171
1375
698
Effective Weighted Sample
1859
1551
316
943
971
1173
596
Total
1876
1605
271
1093
774
1205
619
Every day
132
110
22
66
64
80
48
7%
7%
8%
6%
8%
7%
8%
At least weekly
185
160
25
99
85
113
68
10%
10%
9%
9%
11%
9%
11%
At least monthly
163
138
25
112
50
101
58
9%
9%
9%
10%
6%
8%
9%
d
Have tried it once
163
147
15
98
64
85
74
9%
9%
6%
9%
8%
7%
12%
b
e
Never
1019
871
148
603
412
695
288
54%
54%
54%
55%
53%
58%
47%
f
Do not have access to device
214
178
37
114
99
131
82
11%
11%
14%
10%
13%
11%
13%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2E (Qp11E). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through The Internet. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
60
35
25
14
12
21
13
4
4
9
14
18
29
6
7
53
4
2
1
3%
4%
3%
6%
4%
3%
2%
1%
3%
3%
4%
4%
5%
2%
2%
3%
3%
2%
2%
f
mn
At least weekly
99
65
34
30
20
30
19
13
7
5
27
41
32
14
12
90
5
3
2
5%
7%
3%
13%
6%
5%
3%
5%
4%
2%
7%
8%
6%
4%
3%
6%
3%
3%
3%
b
def
f
i
mn
n
At least monthly
88
58
30
21
17
32
19
8
6
13
20
22
32
10
24
77
3
6
2
5%
6%
3%
9%
5%
5%
3%
3%
4%
5%
5%
4%
6%
3%
5%
5%
2%
7%
4%
b
ef
p
Have tried it once
109
57
52
19
33
36
21
9
6
11
27
41
35
22
11
94
13
3
-
6%
6%
5%
8%
10%
5%
3%
3%
4%
4%
7%
8%
6%
6%
3%
6%
8%
3%
-%
f
ef
g
n
n
n
r
qr
r
Never
1134
522
612
110
212
445
367
143
89
181
256
335
346
217
233
956
67
68
43
60%
57%
64%
48%
63%
67%
58%
53%
56%
72%
69%
65%
61%
62%
53%
61%
43%
75%
82%
a
c
cf
c
gh
gh
n
n
n
p
op
op
Do not have access to device
385
179
206
37
45
106
197
95
47
35
28
59
94
78
153
307
64
10
5
21%
20%
22%
16%
13%
16%
31%
35%
29%
14%
8%
11%
16%
23%
35%
19%
41%
11%
9%
cde
ij
ij
j
k
kl
klm
qr
oqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2E (Qp11E). Showcard How Often, If At All, Do You Access The Radio Via - Digital Radio Through The Internet. (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2284
1891
393
1103
1171
1375
698
Effective Weighted Sample
1859
1551
316
943
971
1173
596
Total
1876
1605
271
1093
774
1205
619
Every day
60
52
8
43
17
44
15
3%
3%
3%
4%
2%
4%
2%
d
At least weekly
99
84
15
63
36
66
32
5%
5%
6%
6%
5%
5%
5%
At least monthly
88
74
14
59
29
50
36
5%
5%
5%
5%
4%
4%
6%
Have tried it once
109
98
11
78
31
67
43
6%
6%
4%
7%
4%
6%
7%
d
Never
1134
974
161
695
433
761
331
60%
61%
59%
64%
56%
63%
53%
d
f
Do not have access to device
385
323
63
154
229
218
163
21%
20%
23%
14%
30%
18%
26%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2F (Qp11F). Showcard How Often, If At All, Do You Access The Radio Via - Dab Radio Set. (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
380
199
181
28
63
142
147
36
23
55
101
148
115
52
65
326
32
18
4
20%
22%
19%
12%
19%
21%
23%
13%
14%
22%
27%
29%
20%
15%
15%
21%
20%
20%
8%
c
c
c
g
gh
lmn
mn
r
r
r
At least weekly
177
105
73
34
30
61
53
14
12
31
49
57
67
29
23
158
11
7
2
9%
11%
8%
15%
9%
9%
8%
5%
8%
12%
13%
11%
12%
8%
5%
10%
7%
8%
3%
b
def
g
g
n
n
r
r
At least monthly
34
15
19
6
4
10
14
4
5
7
11
9
11
5
8
30
3
1
1
2%
2%
2%
2%
1%
2%
2%
2%
3%
3%
3%
2%
2%
2%
2%
2%
2%
1%
1%
Have tried it once
20
12
8
5
-
5
10
3
2
3
7
8
5
6
2
19
-
1
*
1%
1%
1%
2%
-%
1%
2%
1%
1%
1%
2%
1%
1%
2%
1%
1%
-%
1%
1%
d
d
Never
479
222
257
57
81
200
141
64
40
67
93
137
142
98
100
391
20
40
28
26%
24%
27%
25%
24%
30%
22%
24%
25%
26%
25%
27%
25%
28%
23%
25%
13%
44%
54%
f
p
op
op
Do not have access to device
785
364
421
102
161
252
271
150
76
90
110
156
227
158
242
654
90
24
17
42%
40%
44%
44%
47%
38%
43%
55%
48%
36%
30%
30%
40%
45%
55%
41%
58%
26%
33%
e
ij
ij
k
k
klm
qr
oqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2F (Qp11F). Showcard How Often, If At All, Do You Access The Radio Via - Dab Radio Set. (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2284
1891
393
1103
1171
1375
698
Effective Weighted Sample
1859
1551
316
943
971
1173
596
Total
1876
1605
271
1093
774
1205
619
Every day
380
329
50
243
136
255
120
20%
21%
19%
22%
18%
21%
19%
d
At least weekly
177
152
26
102
76
130
46
9%
9%
9%
9%
10%
11%
7%
f
At least monthly
34
26
8
19
15
24
9
2%
2%
3%
2%
2%
2%
2%
Have tried it once
20
19
1
13
6
12
8
1%
1%
*%
1%
1%
1%
1%
Never
479
401
78
309
166
320
131
26%
25%
29%
28%
21%
27%
21%
d
f
Do not have access to device
785
676
109
407
376
463
305
42%
42%
40%
37%
49%
38%
49%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2G (Qp11G) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Fm). (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
740
383
357
69
144
332
195
58
45
130
187
231
243
153
111
613
73
28
25
39%
42%
37%
30%
43%
50%
31%
21%
28%
52%
50%
45%
43%
44%
25%
39%
47%
30%
49%
b
cf
cdf
gh
gh
n
n
n
q
oq
oq
At least weekly
476
239
237
74
89
145
168
51
47
66
105
153
138
93
91
405
31
30
10
25%
26%
25%
32%
26%
22%
26%
19%
30%
26%
28%
30%
24%
27%
21%
26%
20%
33%
19%
e
e
g
g
g
n
n
r
opr
At least monthly
67
36
30
13
5
15
33
12
2
8
18
19
22
11
15
58
5
3
2
4%
4%
3%
6%
2%
2%
5%
4%
1%
3%
5%
4%
4%
3%
3%
4%
3%
3%
4%
de
de
h
Have tried it once
19
8
11
1
5
6
7
2
1
4
5
6
4
4
5
18
-
2
-
1%
1%
1%
1%
1%
1%
1%
1%
*%
2%
1%
1%
1%
1%
1%
1%
-%
2%
-%
Never
254
124
130
26
33
92
103
49
26
21
36
69
73
41
70
215
8
19
12
14%
14%
14%
11%
10%
14%
16%
18%
16%
8%
10%
13%
13%
12%
16%
14%
5%
21%
24%
d
ij
ij
p
op
op
Do not have access to device
320
128
193
48
62
80
130
100
38
23
22
38
88
46
149
269
38
10
3
17%
14%
20%
21%
18%
12%
20%
37%
24%
9%
6%
7%
15%
13%
34%
17%
25%
11%
5%
a
e
e
e
hij
ij
k
k
klm
qr
oqr
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2G (Qp11G) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Fm). (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2284
1891
393
1103
1171
1375
698
Effective Weighted Sample
1859
1551
316
943
971
1173
596
Total
1876
1605
271
1093
774
1205
619
Every day
740
613
127
558
181
528
187
39%
38%
47%
51%
23%
44%
30%
a
d
f
At least weekly
476
412
64
270
205
313
153
25%
26%
23%
25%
26%
26%
25%
At least monthly
67
56
11
28
39
42
22
4%
4%
4%
3%
5%
4%
4%
c
Have tried it once
19
19
1
7
12
17
2
1%
1%
*%
1%
2%
1%
*%
f
Never
254
212
42
123
126
170
72
14%
13%
16%
11%
16%
14%
12%
c
Do not have access to device
320
293
27
108
211
135
182
17%
18%
10%
10%
27%
11%
29%
b
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2H (Qp11H) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Am). (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
201
112
89
21
40
82
58
12
16
31
55
58
73
45
24
154
29
5
12
11%
12%
9%
9%
12%
12%
9%
5%
10%
12%
15%
11%
13%
13%
5%
10%
19%
6%
23%
b
g
g
g
n
n
n
oq
oq
At least weekly
145
80
65
25
25
47
47
13
15
18
29
46
37
34
27
125
8
6
5
8%
9%
7%
11%
8%
7%
7%
5%
9%
7%
8%
9%
7%
10%
6%
8%
5%
7%
10%
g
n
At least monthly
65
37
28
5
12
20
28
8
1
8
17
25
19
9
11
58
4
3
1
3%
4%
3%
2%
4%
3%
4%
3%
1%
3%
5%
5%
3%
3%
3%
4%
2%
3%
2%
h
Have tried it once
62
26
36
3
8
25
26
7
1
6
18
27
16
9
9
54
1
7
-
3%
3%
4%
1%
2%
4%
4%
3%
1%
3%
5%
5%
3%
2%
2%
3%
*%
7%
-%
c
h
lmn
pr
opr
Never
823
407
416
89
146
321
268
99
64
137
175
236
274
150
162
697
37
59
31
44%
44%
43%
38%
43%
48%
42%
36%
40%
54%
47%
46%
48%
43%
37%
44%
24%
65%
59%
cf
gh
g
n
n
p
op
op
Do not have access to device
580
256
324
90
106
175
209
133
62
52
77
123
148
101
207
488
77
12
3
31%
28%
34%
39%
31%
26%
33%
49%
39%
21%
21%
24%
26%
29%
47%
31%
50%
13%
6%
a
e
e
hij
ij
klm
qr
oqr
r
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2H (Qp11H) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Am). (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2284
1891
393
1103
1171
1375
698
Effective Weighted Sample
1859
1551
316
943
971
1173
596
Total
1876
1605
271
1093
774
1205
619
Every day
201
188
13
148
52
135
54
11%
12%
5%
14%
7%
11%
9%
b
d
At least weekly
145
135
10
80
65
84
55
8%
8%
4%
7%
8%
7%
9%
b
At least monthly
65
61
4
33
32
38
27
3%
4%
1%
3%
4%
3%
4%
b
Have tried it once
62
51
11
39
23
56
6
3%
3%
4%
4%
3%
5%
1%
f
Never
823
666
158
517
298
574
219
44%
41%
58%
47%
39%
48%
35%
a
d
f
Do not have access to device
580
504
76
276
303
318
259
31%
31%
28%
25%
39%
26%
42%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2I (Qp11I) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Dab). (Single Code)

Base : Those who listen to radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2284
1106
1178
259
347
759
919
394
217
294
386
563
663
463
590
1673
196
204
211
Effective Weighted Sample
1859
897
962
212
293
648
726
314
174
237
332
472
535
373
486
1460
185
180
201
Total
1876
917
958
232
338
669
636
272
159
253
372
516
568
348
440
1577
155
91
52
Every day
99
64
35
7
17
44
31
9
3
14
32
35
32
19
12
80
7
10
3
5%
7%
4%
3%
5%
7%
5%
3%
2%
5%
9%
7%
6%
6%
3%
5%
4%
11%
5%
b
c
gh
n
n
n
opr
At least weekly
49
29
19
7
10
15
18
3
3
4
16
19
15
7
8
42
2
4
*
3%
3%
2%
3%
3%
2%
3%
1%
2%
2%
4%
4%
3%
2%
2%
3%
2%
5%
1%
g
r
At least monthly
7
2
5
-
-
1
5
3
-
-
-
2
1
-
4
6
-
1
-
*%
*%
1%
-%
-%
*%
1%
1%
-%
-%
-%
*%
*%
-%
1%
*%
-%
1%
-%
Have tried it once
11
5
6
1
2
4
4
-
2
2
3
2
5
3
1
11
-
-
-
1%
*%
1%
1%
1%
1%
1%
-%
1%
1%
1%
*%
1%
1%
*%
1%
-%
-%
-%
Never
587
275
311
60
105
234
187
69
42
100
129
171
194
107
115
490
18
52
26
31%
30%
32%
26%
31%
35%
29%
26%
26%
40%
35%
33%
34%
31%
26%
31%
12%
57%
50%
cf
gh
g
n
n
p
op
op
Do not have access to device
1124
542
582
157
204
371
392
188
109
133
192
286
321
212
301
949
128
24
23
60%
59%
61%
68%
60%
55%
62%
69%
69%
53%
52%
56%
57%
61%
68%
60%
82%
26%
44%
e
e
ij
ij
klm
qr
oqr
q
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp2I (Qp11I) Showcard How Often, If At All, Do You Access The Radio Via - A Car Radio (Dab). (Single Code)

Base : Those who listen to radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2284
1891
393
1103
1171
1375
698
Effective Weighted Sample
1859
1551
316
943
971
1173
596
Total
1876
1605
271
1093
774
1205
619
Every day
99
88
11
71
28
65
31
5%
5%
4%
6%
4%
5%
5%
d
At least weekly
49
44
5
23
26
33
15
3%
3%
2%
2%
3%
3%
2%
At least monthly
7
6
*
2
5
4
3
*%
*%
*%
*%
1%
*%
*%
Have tried it once
11
9
2
8
3
8
3
1%
1%
1%
1%
*%
1%
1%
Never
587
488
99
366
215
400
161
31%
30%
37%
33%
28%
33%
26%
a
d
f
Do not have access to device
1124
970
154
624
498
695
406
60%
60%
57%
57%
64%
58%
66%
c
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp3 (Qp2). Before Today, Had You Heard Of Digital Radios, Sometimes Called D-A-B Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Yes
1914
969
945
261
375
690
587
254
153
256
387
522
602
354
431
1603
169
93
48
81%
86%
77%
83%
83%
85%
76%
65%
78%
85%
92%
88%
86%
82%
68%
81%
83%
80%
74%
b
f
f
f
g
gh
ghi
mn
mn
n
r
r
No
397
138
259
51
71
110
165
124
36
39
32
60
86
68
182
331
31
21
15
17%
12%
21%
16%
16%
14%
21%
32%
18%
13%
8%
10%
12%
16%
29%
17%
15%
18%
22%
a
de
hij
j
j
k
klm
op
Unsure
44
22
22
4
5
15
21
12
7
5
1
8
9
10
17
35
5
2
2
2%
2%
2%
1%
1%
2%
3%
3%
4%
2%
*%
1%
1%
2%
3%
2%
2%
2%
3%
j
j
j

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp3 (Qp2). Before Today, Had You Heard Of Digital Radios, Sometimes Called D-A-B Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Yes
1914
1645
268
1151
757
1225
641
81%
81%
84%
87%
74%
85%
76%
d
f
No
397
354
43
147
246
206
176
17%
17%
14%
11%
24%
14%
21%
c
e
Unsure
44
37
7
18
25
18
24
2%
2%
2%
1%
2%
1%
3%
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp4 (Qb1). Do You, Or Does Anyone In Your Household, Have Digital Radio Channels In Your Home At The Moment - Whether Through A Specialist Dab Radio Receiver, Through A Digital Television Or Over The Internet? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Yes
1531
751
781
218
291
555
467
206
117
209
311
432
476
264
356
1293
122
69
47
65%
66%
64%
69%
64%
68%
60%
53%
60%
70%
74%
73%
68%
61%
56%
66%
60%
59%
73%
f
f
gh
gh
mn
mn
q
opq
No
1126
525
601
134
231
390
371
230
110
133
152
227
319
238
340
929
111
65
22
48%
46%
49%
42%
51%
48%
48%
59%
56%
45%
36%
38%
46%
55%
54%
47%
54%
56%
33%
c
ij
ij
j
k
kl
kl
r
or
or
Don't know
84
26
58
17
17
20
30
22
5
8
6
16
17
15
36
67
10
4
3
4%
2%
5%
5%
4%
3%
4%
6%
3%
3%
1%
3%
2%
4%
6%
3%
5%
4%
4%
a
e
ij
kl

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp4 (Qb1). Do You, Or Does Anyone In Your Household, Have Digital Radio Channels In Your Home At The Moment - Whether Through A Specialist Dab Radio Receiver, Through A Digital Television Or Over The Internet? (Single Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2893      | 2426                |
| Effective Weighted Sample | 2355      | 1990                |
| Total                     | 2355      | 2037                |
| Yes                       | 1531      | 1313                |
| 65%                       | 64%       | 69%                 |
| d                         | f         |                     |
| No                        | 1126      | 968                 |
| 48%                       | 48%       | 50%                 |
| Don't know                |           |                     |
| 84                        | 74        | 11                  |
| 4%                        | 4%        | 3%                  |
| c                         |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp5 (Qp4). Showcard Please Think About Any Radio Sets That You May Have At Home That Someone Listens To In Most Weeks. In Which Of These Rooms At Home Do You Have One Of These Radios That Someone Listens To In Most Weeks? (Multi Code)

Base : All respondents

| GENDER                    | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|---------------------------|-------------|--------------------|----------------|----------|
| UNDER                     | £11.5K-     | £17.5K-            | ENG            |          |
| Total                     | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                      |             |                    |                |          |
| LAND                      | WALES       | NI                 |                |          |
| Significance Level: 95%   |             |                    |                |          |
| a                         | b           | c                  | d              | e        |
| Unweighted total          | 2893        | 1365               | 1528           | 360      |
| Effective Weighted Sample | 2355        | 1107               | 1249           | 294      |
| Total                     | 2355        | 1129               | 1226           | 316      |
| Kitchen/ Kitchen diner    | 776         | 346                | 430            | 83       |
| 33%                       | 31%         | 35%                | 26%            | 24%      |
| a                         | cd          | cd                 | g              | g        |
| Living room/ Lounge       | 774         | 405                | 369            | 99       |
| 33%                       | 36%         | 30%                | 31%            | 26%      |
| b                         | cde         | l                  | l              | o        |
| Adult's bedroom           |             |                    |                |          |
| 508                       | 256         | 252                | 73             | 58       |
| 22%                       | 23%         | 21%                | 23%            | 13%      |
| d                         | d           | d                  | g              | mn       |
| Dining room               | 112         | 53                 | 60             | 6        |
| 5%                        | 5%          | 5%                 | 2%             | 4%       |
| c                         | c           | gh                 | g              | n        |
| Child's bedroom           | 89          | 43                 | 45             | 19       |
| 4%                        | 4%          | 4%                 | 6%             | 3%       |
| df                        | f           | df                 | g              | g        |
| Bathroom/ Shower room/ WC | 58          | 38                 | 21             | 8        |
| 2%                        | 3%          | 2%                 | 3%             | 1%       |
| b                         | gi          | mn                 | n              |          |
| Conservatory              |             |                    |                |          |
| 56                        | 29          | 26                 | 3              | 3        |
| 2%                        | 3%          | 2%                 | 1%             | 1%       |
| d                         | cd          | g                  | g              | g        |
| Study/ Home office        | 54          | 31                 | 24             | 6        |
| 2%                        | 3%          | 2%                 | 2%             | 1%       |
| d                         | d           | g                  | lmn            | p        |
| Garage                    | 43          | 32                 | 12             | 9        |
| 2%                        | 3%          | 1%                 | 3%             | 1%       |
| b                         | d           | d                  | n              | n        |

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp5 (Qp4). Showcard Please Think About Any Radio Sets That You May Have At Home That Someone Listens To In Most Weeks. In Which Of These Rooms At Home Do You Have One Of These Radios That Someone Listens To In Most Weeks? (Multi Code)

Base : All respondents

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2893        | 1365               | 1528           | 360      |
| Effective Weighted Sample                                   | 2355        | 1107               | 1249           | 294      |
| Total                                                       | 2355        | 1129               | 1226           | 316      |
| Spare bedroom                                               | 29          | 15                 | 14             | 3        |
| 1%                                                          | 1%          | 1%                 | 1%             | 1%       |
| e                                                           |             |                    |                |          |
| Hallway/ Landing                                            | 16          | 10                 | 6              | -        |
| 1%                                                          | 1%          | *%                 | -%             | 1%       |
| g                                                           | n           |                    |                |          |
| Move around as needed/ portable                             |             |                    |                |          |
| 73                                                          | 36          | 37                 | 7              | 15       |
| 3%                                                          | 3%          | 3%                 | 2%             | 3%       |
| Other                                                       | 48          | 25                 | 23             | 5        |
| 2%                                                          | 2%          | 2%                 | 2%             | 1%       |
| n                                                           |             |                    |                |          |
| None - do not have any radio sets at                        |             |                    |                |          |
| home that someone listens to in most                        |             |                    |                |          |
| weeks                                                       | 708         | 318                | 390            | 111      |
| 30%                                                         | 28%         | 32%                | 35%            | 42%      |
| ef                                                          | ef          | ij                 | j              | j        |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp5 (Qp4). Showcard Please Think About Any Radio Sets That You May Have At Home That Someone Listens To In Most Weeks. In Which Of These Rooms At Home Do You Have One Of These Radios That Someone Listens To In Most Weeks? (Multi Code)

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   |           |                     |
| a                         | b         | c                   |
| Unweighted total          | 2893      | 2426                |
| Effective Weighted Sample | 2355      | 1990                |
| Total                     | 2355      | 2037                |
| Kitchen/ Kitchen diner    | 776       | 643                 |
| 33%                       | 32%       | 42%                 |
| a                         | f         |                     |
| Living room/ Lounge       | 774       | 667                 |
| 33%                       | 33%       | 34%                 |
| c                         |           |                     |
| Adult's bedroom           |           |                     |
| 508                       | 427       | 80                  |
| 22%                       | 21%       | 25%                 |
| f                         |           |                     |
| Dining room               | 112       | 99                  |
| 5%                        | 5%        | 4%                  |
| f                         |           |                     |
| Child's bedroom           | 89        | 79                  |
| 4%                        | 4%        | 3%                  |
| d                         |           |                     |
| Bathroom/ Shower room/ WC | 58        | 49                  |
| 2%                        | 2%        | 3%                  |
| Conservatory              | 56        | 45                  |
| 2%                        | 2%        | 3%                  |
| f                         |           |                     |
| Study/ Home office        | 54        | 46                  |
| 2%                        | 2%        | 3%                  |
| f                         |           |                     |
| Garage                    | 43        | 33                  |
| 2%                        | 2%        | 3%                  |
| a                         | f         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp5 (Qp4). Showcard Please Think About Any Radio Sets That You May Have At Home That Someone Listens To In Most Weeks. In Which Of These Rooms At Home Do You Have One Of These Radios That Someone Listens To In Most Weeks? (Multi Code)

Base : All respondents

| URBANITY                                               | WORKING   | DEPRIVATION LEVEL   |
|--------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                |           |                     |
| Total                                                  | URBAN     | RURAL               |
| Significance Level: 95%                                |           |                     |
| a                                                      | b         | c                   |
| Unweighted total                                       | 2893      | 2426                |
| Effective Weighted Sample                              | 2355      | 1990                |
| Total                                                  | 2355      | 2037                |
| Spare bedroom                                          | 29        | 23                  |
| 1%                                                     | 1%        | 2%                  |
| Hallway/ Landing                                       | 16        | 14                  |
| 1%                                                     | 1%        | 1%                  |
| Move around as needed/ portable                        | 73        | 65                  |
| 3%                                                     | 3%        | 3%                  |
| Other                                                  | 48        | 39                  |
| 2%                                                     | 2%        | 3%                  |
| None - do not have any radio sets at home that someone |           |                     |
| listens to in most weeks                               | 708       | 634                 |
| 30%                                                    | 31%       | 23%                 |
| b                                                      | e         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp6 (Qp5). In Total, How Many Radio Sets Do You Have In Your Home That You, Or Someone In Your Household, Listen To In Most Weeks? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
None
724
325
399
112
196
234
183
145
58
88
89
144
219
134
225
590
83
33
19
31%
29%
33%
35%
43%
29%
24%
37%
30%
29%
21%
24%
31%
31%
36%
30%
40%
28%
29%
a
ef
cef
f
ij
j
j
k
k
k
oqr
1
809
398
411
106
153
281
269
151
68
87
140
168
224
163
252
662
83
39
25
34%
35%
34%
34%
34%
34%
35%
39%
35%
29%
33%
28%
32%
38%
40%
34%
40%
33%
39%
i
k
kl
o
2-3
657
316
341
77
82
244
254
82
59
100
153
216
203
105
131
568
32
38
18
28%
28%
28%
24%
18%
30%
33%
21%
30%
33%
37%
36%
29%
24%
21%
29%
16%
33%
28%
d
cd
g
g
g
lmn
n
p
p
p
4-5
127
65
63
17
19
46
45
9
8
21
28
47
39
24
17
118
3
5
2
5%
6%
5%
5%
4%
6%
6%
2%
4%
7%
7%
8%
6%
6%
3%
6%
2%
4%
2%
g
g
n
n
n
pr
6-10
34
23
11
4
1
8
21
1
3
4
9
15
11
3
6
29
3
1
1
1%
2%
1%
1%
*%
1%
3%
*%
2%
1%
2%
3%
2%
1%
1%
1%
1%
1%
1%
b
de
g
mn
11 or more
1
1
-
1
-
-
-
-
-
-
-
-
-
1
-
-
1
-
-
*%
*%
-%
*%
-%
-%
-%
-%
-%
-%
-%
-%
-%
*%
-%
-%
1%
-%
-%
o
Don't know
3
2
1
-
1
2
*
-
-
*
-
1
1
1
-
2
-
1
*
*%
*%
*%
-%
*%
*%
*%
-%
-%
*%
-%
*%
*%
*%
-%
*%
-%
*%
*%
Mean number of 'active' radio sets
1.3
1.4
1.3
1.2
1.0
1.4
1.5
1.0
1.3
1.5
1.6
1.7
1.3
1.3
1.0
1.4
1.0
1.3
1.2
b
d
d
cde
g
g
gh
lmn
n
n
p
p
p
Standard deviation
1.36
1.43
1.29
1.41
1.16
1.31
1.45
1.08
1.34
1.39
1.42
1.54
1.35
1.32
1.13
1.37
1.36
1.25
1.15
Standard error
.03
.04
.03
.07
.05
.04
.04
.05
.08
.07
.07
.06
.05
.06
.04
.03
.08
.08
.07
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp6 (Qp5). In Total, How Many Radio Sets Do You Have In Your Home That You, Or Someone In Your Household, Listen To In Most Weeks? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
None
724
639
85
398
324
382
323
31%
31%
27%
30%
31%
26%
38%
e
1
809
693
115
427
378
497
287
34%
34%
36%
32%
37%
34%
34%
c
2-3
657
569
88
392
262
441
198
28%
28%
28%
30%
25%
30%
24%
d
f
4-5
127
105
22
82
45
100
25
5%
5%
7%
6%
4%
7%
3%
d
f
6-10
34
27
7
15
19
29
5
1%
1%
2%
1%
2%
2%
1%
f
11 or more
1
1
-
1
-
-
1
*%
*%
-%
*%
-%
-%
*%
Don't know
3
3
*
1
2
-
3
*%
*%
*%
*%
*%
-%
*%
e
Mean number of 'active' radio sets
1.3
1.3
1.5
1.4
1.3
1.5
1.1
a
f
Standard deviation
1.36
1.34
1.49
1.37
1.36
1.43
1.20
Standard error
.03
.03
.07
.04
.03
.03
.04
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp7. You Said Earlier That You Have (Number At Qp6) Radio Sets In Your Home That Someone In The Household Listens To In Most Weeks. How Many Of These Radio Sets Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     | a           | b                  | c              | d        |
| Unweighted total                                            | 2893        | 1365               | 1528           | 360      |
| Effective Weighted Sample                                   | 2355        | 1107               | 1249           | 294      |
| Total                                                       | 2355        | 1129               | 1226           | 316      |
| None                                                        | 1542        | 699                | 843            | 200      |
| 65%                                                         | 62%         | 69%                | 63%            | 71%      |
| a                                                           | cef         | hij                | ij             | j        |
| 1                                                           | 611         | 315                | 296            | 86       |
| 26%                                                         | 28%         | 24%                | 27%            | 24%      |
| b                                                           | gh          | gh                 | mn             | mn       |
| 2                                                           | 137         | 82                 | 55             | 16       |
| 6%                                                          | 7%          | 4%                 | 5%             | 4%       |
| b                                                           | d           | gi                 | mn             | pr       |
| 3                                                           | 42          | 22                 | 20             | 9        |
| 2%                                                          | 2%          | 2%                 | 3%             | 1%       |
| d                                                           | d           | gh                 | mn             | n        |
| 4-5                                                         |             |                    |                |          |
| 10                                                          | 7           | 3                  | 3              | 1        |
| *%                                                          | 1%          | *%                 | 1%             | *%       |
| 6-10                                                        | 2           | 1                  | 1              | -        |
| *%                                                          | *%          | *%                 | -%             | -%       |
| 11 or more                                                  | 1           | 1                  | -              | 1        |
| *%                                                          | *%          | -%                 | *%             | -%       |
| o                                                           |             |                    |                |          |
| Don't know                                                  | 10          | 2                  | 8              | 2        |
| *%                                                          | *%          | 1%                 | 1%             | 1%       |
| Mean number of 'active' digital radio                       |             |                    |                |          |
| sets                                                        | .5          | .5                 | .4             | .5       |
| b                                                           | d           | d                  | d              | g        |
| Standard deviation                                          | .79         | .87                | .71            | 1.01     |
| Standard error                                              | .01         | .02                | .02            | .05      |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp7. You Said Earlier That You Have (Number At Qp6) Radio Sets In Your Home That Someone In The Household Listens To In Most Weeks. How Many Of These Radio Sets Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
None
1542
1331
211
805
731
889
601
65%
65%
66%
61%
71%
61%
71%
c
e
1
611
527
84
392
215
424
175
26%
26%
26%
30%
21%
29%
21%
d
f
2
137
125
11
83
54
87
49
6%
6%
4%
6%
5%
6%
6%
b
3
42
34
8
24
18
31
10
2%
2%
3%
2%
2%
2%
1%
4-5
10
6
3
8
2
9
1
*%
*%
1%
1%
*%
1%
*%
a
6-10
2
2
-
-
2
2
-
*%
*%
-%
-%
*%
*%
-%
11 or more
1
1
-
1
-
-
1
*%
*%
-%
*%
-%
-%
*%
Don't know
10
10
-
3
7
6
4
*%
1%
-%
*%
1%
*%
*%
Mean number of 'active' digital radio sets
.5
.5
.5
.5
.4
.5
.4
d
f
Standard deviation
.79
.79
.80
.81
.76
.81
.77
Standard error
.01
.02
.04
.02
.02
.02
.02
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp7. You Said Earlier That You Have (Number At Qp6) Radio Sets In Your Home That Someone In The Household Listens To In Most Weeks. How Many Of These Radio Sets Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : Those who listen to radio

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     | a           | b                  | c              | d        |
| Unweighted total                                            | 2284        | 1106               | 1178           | 259      |
| Effective Weighted Sample                                   | 1859        | 897                | 962            | 212      |
| Total                                                       | 1876        | 917                | 958            | 232      |
| None                                                        | 1091        | 500                | 591            | 123      |
| 58%                                                         | 54%         | 62%                | 53%            | 63%      |
| a                                                           | c           | ij                 | ij             | kl       |
| 1                                                           | 586         | 304                | 282            | 79       |
| 31%                                                         | 33%         | 29%                | 34%            | 31%      |
| gh                                                          | gh          | mn                 | mn             | qr       |
| 2                                                           | 134         | 80                 | 54             | 15       |
| 7%                                                          | 9%          | 6%                 | 6%             | 5%       |
| b                                                           | d           | g                  | mn             | pr       |
| 3                                                           | 41          | 22                 | 19             | 9        |
| 2%                                                          | 2%          | 2%                 | 4%             | 1%       |
| d                                                           | gh          | mn                 | n              |          |
| 4-5                                                         |             |                    |                |          |
| 10                                                          | 7           | 3                  | 3              | 1        |
| 1%                                                          | 1%          | *%                 | 1%             | *%       |
| 6-10                                                        | 2           | 1                  | 1              | -        |
| *%                                                          | *%          | *%                 | -%             | -%       |
| 11 or more                                                  | 1           | 1                  | -              | 1        |
| *%                                                          | *%          | -%                 | *%             | -%       |
| o                                                           |             |                    |                |          |
| Don't know                                                  | 10          | 2                  | 8              | 2        |
| 1%                                                          | *%          | 1%                 | 1%             | 1%       |
| Mean number of 'active' digital radio                       |             |                    |                |          |
| sets                                                        | .6          | .6                 | .5             | .7       |
| b                                                           | d           | d                  | d              | gh       |
| Standard deviation                                          | .85         | .92                | .76            | 1.13     |
| Standard error                                              | .02         | .03                | .02            | .07      |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp7. You Said Earlier That You Have (Number At Qp6) Radio Sets In Your Home That Someone In The Household Listens To In Most Weeks. How Many Of These Radio Sets Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : Those who listen to radio

| URBANITY                                   | WORKING   | DEPRIVATION LEVEL   |
|--------------------------------------------|-----------|---------------------|
| MEDIUM/                                    |           |                     |
| Total                                      | URBAN     | RURAL               |
| Significance Level: 95%                    | a         | b                   |
| Unweighted total                           | 2284      | 1891                |
| Effective Weighted Sample                  | 1859      | 1551                |
| Total                                      | 1876      | 1605                |
| None                                       | 1091      | 924                 |
| 58%                                        | 58%       | 61%                 |
| c                                          | e         |                     |
| 1                                          | 586       | 504                 |
| 31%                                        | 31%       | 30%                 |
| d                                          | f         |                     |
| 2                                          | 134       | 123                 |
| 7%                                         | 8%        | 4%                  |
| b                                          |           |                     |
| 3                                          | 41        | 34                  |
| 2%                                         | 2%        | 3%                  |
| 4-5                                        | 10        | 6                   |
| 1%                                         | *%        | 1%                  |
| 6-10                                       |           |                     |
| 2                                          | 2         | -                   |
| *%                                         | *%        | -%                  |
| 11 or more                                 | 1         | 1                   |
| *%                                         | *%        | -%                  |
| Don't know                                 | 10        | 10                  |
| 1%                                         | 1%        | -%                  |
| Mean number of 'active' digital radio sets | .6        | .6                  |
| d                                          | f         |                     |
| Standard deviation                         |           |                     |
| .85                                        | .85       | .84                 |
| Standard error                             | .02       | .02                 |
| Columns Tested: a,b - c,d - e,f            |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QP8. In most weeks, how many motor vehicles do you personally use - as a driver or a passenger? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
None
538
220
317
92
111
138
197
177
58
39
16
58
123
67
290
435
60
30
13
23%
20%
26%
29%
25%
17%
26%
45%
30%
13%
4%
10%
18%
16%
46%
22%
29%
25%
20%
a
e
e
e
hij
ij
j
k
k
klm
or
1
1313
631
682
158
245
456
454
185
115
192
237
334
427
261
288
1100
115
60
38
56%
56%
56%
50%
54%
56%
59%
48%
59%
64%
56%
56%
61%
60%
46%
56%
56%
51%
59%
c
g
gj
g
n
n
n
2
435
243
192
48
84
194
109
21
20
61
148
178
124
89
43
375
27
22
10
18%
22%
16%
15%
19%
24%
14%
5%
10%
20%
35%
30%
18%
21%
7%
19%
13%
19%
16%
b
f
cdf
g
gh
ghi
lmn
n
n
p
3
45
23
22
11
7
17
11
3
1
5
11
15
16
8
6
39
1
4
2
2%
2%
2%
3%
1%
2%
1%
1%
1%
2%
3%
3%
2%
2%
1%
2%
*%
3%
4%
f
g
n
p
p
4 or more
22
11
11
8
3
9
2
4
*
2
8
6
7
6
3
18
2
1
1
1%
1%
1%
3%
1%
1%
*%
1%
*%
1%
2%
1%
1%
1%
*%
1%
1%
1%
1%
df
f
Don't know
2
1
1
-
1
1
-
*
-
1
-
-
-
1
1
2
-
-
*
*%
*%
*%
-%
*%
*%
-%
*%
-%
*%
-%
-%
-%
*%
*%
*%
-%
-%
*%
Mean number of motor vehicles
1.0
1.1
1.0
1.1
1.0
1.1
.9
.6
.8
1.1
1.5
1.3
1.1
1.1
.7
1.0
.9
1.0
1.2
b
f
f
df
g
gh
ghi
lmn
n
n
p
p
op
Standard deviation
.88
.98
.77
1.41
.85
.76
.69
.72
.65
.68
.85
.73
.86
.79
.97
.81
.72
.96
2.20
Standard error
.02
.03
.02
.07
.04
.03
.02
.03
.04
.04
.04
.03
.03
.03
.03
.02
.04
.06
.14
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp8. In Most Weeks, How Many Motor Vehicles Do You Personally Use - As A Driver Or A Passenger? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
None
538
497
41
175
360
211
313
23%
24%
13%
13%
35%
15%
37%
b
c
e
1
1313
1139
174
765
545
844
431
56%
56%
55%
58%
53%
58%
51%
d
f
2
435
347
88
332
102
341
83
18%
17%
28%
25%
10%
24%
10%
a
d
f
3
45
38
7
28
16
36
7
2%
2%
2%
2%
2%
3%
1%
f
4 or more
22
14
8
15
5
15
7
1%
1%
3%
1%
1%
1%
1%
a
Don't know
2
2
-
1
1
2
-
*%
*%
-%
*%
*%
*%
-%
Mean number of motor vehicles
1.0
1.0
1.3
1.2
.8
1.2
.8
a
d
f
Standard deviation
.88
.88
.84
.86
.85
.79
.79
Standard error
.02
.02
.04
.02
.02
.02
.03
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp9. How Many Of These Motor Vehicles Have A Radio? (Single Code)

Base : Those who use at least one motor vehicle in most weeks
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2168
1073
1095
252
355
760
801
292
186
305
418
585
656
473
449
1600
175
190
203
Effective Weighted Sample
1783
879
904
208
297
653
640
237
150
247
359
491
535
385
379
1411
167
169
195
Total
1815
908
908
225
339
677
575
213
137
259
404
533
574
363
341
1532
145
87
51
None
59
30
29
3
15
27
15
16
6
13
5
6
24
14
15
52
4
2
1
3%
3%
3%
1%
4%
4%
3%
7%
4%
5%
1%
1%
4%
4%
4%
3%
3%
2%
1%
c
c
j
j
j
k
k
k
1
1274
612
662
156
234
436
447
172
110
184
235
330
413
251
276
1067
111
57
38
70%
67%
73%
69%
69%
64%
78%
81%
80%
71%
58%
62%
72%
69%
81%
70%
77%
66%
73%
a
cde
ij
ij
j
k
k
klm
q
2
421
236
186
48
82
190
102
19
19
58
144
177
115
87
42
362
26
23
10
23%
26%
20%
21%
24%
28%
18%
9%
14%
22%
36%
33%
20%
24%
12%
24%
18%
26%
19%
b
f
f
gh
ghi
lmn
n
n
3
44
23
22
11
6
18
9
3
1
5
12
14
15
7
7
37
1
4
2
2%
2%
2%
5%
2%
3%
2%
1%
1%
2%
3%
3%
3%
2%
2%
2%
1%
4%
4%
df
p
p
4 or more
16
7
9
8
2
6
1
3
*
-
7
5
6
4
1
13
2
*
1
1%
1%
1%
4%
1%
1%
*%
1%
*%
-%
2%
1%
1%
1%
*%
1%
1%
*%
1%
def
i
Don't know
1
-
1
-
-
-
1
-
-
-
-
1
-
-
-
-
-
1
-
*%
-%
*%
-%
-%
-%
*%
-%
-%
-%
-%
*%
-%
-%
-%
-%
-%
1%
-%
o
Mean number of motor vehicles
1.3
1.3
1.3
1.5
1.3
1.3
1.2
1.1
1.1
1.2
1.5
1.4
1.3
1.3
1.2
1.3
1.2
1.4
1.5
b
def
f
f
g
ghi
lmn
n
n
p
o
Standard deviation
.78
.91
.61
1.45
.76
.63
.51
.61
.49
.55
.82
.64
.78
.67
1.02
.68
.56
.80
2.38
Standard error
.02
.03
.02
.09
.04
.02
.02
.04
.04
.03
.04
.03
.03
.03
.05
.02
.04
.06
.17
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp9. How Many Of These Motor Vehicles Have A Radio? (Single Code)

Base : Those who use at least one motor vehicle in most weeks

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | b                   |
| Unweighted total                | 2168      | 1781                |
| Effective Weighted Sample       | 1783      | 1474                |
| Total                           | 1815      | 1538                |
| None                            | 59        | 55                  |
| 3%                              | 4%        | 2%                  |
| e                               |           |                     |
| 1                               | 1274      | 1100                |
| 70%                             | 72%       | 62%                 |
| b                               | c         | e                   |
| 2                               | 421       | 336                 |
| 23%                             | 22%       | 31%                 |
| a                               | d         | f                   |
| 3                               | 44        | 38                  |
| 2%                              | 2%        | 2%                  |
| 4 or more                       | 16        | 9                   |
| 1%                              | 1%        | 2%                  |
| a                               |           |                     |
| Don't know                      | 1         | -                   |
| *%                              | -%        | *%                  |
| Mean number of motor vehicles   | 1.3       | 1.3                 |
| a                               | d         | f                   |
| Standard deviation              | .78       | .79                 |
| Standard error                  | .02       | .02                 |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp10/11. Is The Radio In This Vehicle A Digital Radio?/ How Many Of The Radios In Those Vehicles Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : Those who use at least one motor vehicle with a radio in most weeks

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     | a           | b                  | c              | d        |
| Unweighted total                                            | 2101        | 1039               | 1062           | 249      |
| Effective Weighted Sample                                   | 1725        | 850                | 875            | 206      |
| Total                                                       | 1756        | 878                | 878            | 222      |
| None                                                        | 1618        | 796                | 822            | 204      |
| 92%                                                         | 91%         | 94%                | 92%            | 93%      |
| a                                                           | e           | ij                 | j              | j        |
| 1                                                           | 64          | 39                 | 24             | 3        |
| 4%                                                          | 4%          | 3%                 | 1%             | 4%       |
| cf                                                          | g           | gh                 | n              | r        |
| 2                                                           | 50          | 29                 | 21             | 9        |
| 3%                                                          | 3%          | 2%                 | 4%             | 2%       |
| f                                                           | g           | mn                 | o              |          |
| 3                                                           | 11          | 6                  | 5              | 4        |
| 1%                                                          | 1%          | 1%                 | 2%             | -%       |
| df                                                          |             |                    |                |          |
| Don't know                                                  |             |                    |                |          |
| 12                                                          | 7           | 5                  | 3              | 4        |
| 1%                                                          | 1%          | 1%                 | 1%             | 1%       |
| l                                                           |             |                    |                |          |
| Mean number of 'ACTIVE' digital                             |             |                    |                |          |
| radios in vehicles                                          | .1          | .1                 | .1             | .1       |
| b                                                           | f           | df                 | g              | ghi      |
| Standard deviation                                          |             |                    |                |          |
| .44                                                         | .48         | .41                | .55            | .32      |
| Standard error                                              | .01         | .01                | .01            | .04      |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp10/11. Is The Radio In This Vehicle A Digital Radio?/ How Many Of The Radios In Those Vehicles Are Digital Radios? Read Out Explanation If Necessary (Single Code)

Base : Those who use at least one motor vehicle with a radio in most weeks

| URBANITY                                           | WORKING   | DEPRIVATION LEVEL   |
|----------------------------------------------------|-----------|---------------------|
| MEDIUM/                                            |           |                     |
| Total                                              | URBAN     | RURAL               |
| Significance Level: 95%                            | a         | b                   |
| Unweighted total                                   | 2101      | 1721                |
| Effective Weighted Sample                          | 1725      | 1422                |
| Total                                              | 1756      | 1483                |
| None                                               | 1618      | 1368                |
| 92%                                                | 92%       | 92%                 |
| c                                                  |           |                     |
| 1                                                  | 64        | 55                  |
| 4%                                                 | 4%        | 3%                  |
| d                                                  | f         |                     |
| 2                                                  | 50        | 41                  |
| 3%                                                 | 3%        | 3%                  |
| 3                                                  | 11        | 9                   |
| 1%                                                 | 1%        | 1%                  |
| Don't know                                         | 12        | 10                  |
| 1%                                                 | 1%        | 1%                  |
| Mean number of 'ACTIVE' digital radios in vehicles | .1        | .1                  |
| d                                                  |           |                     |
| Standard deviation                                 | .44       | .44                 |
| Standard error                                     | .01       | .01                 |
| Columns Tested: a,b - c,d - e,f                    |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp12 (Qp13). Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes As They Are Broadcast In These Ways? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Using a digital TV service - such as Freeview, Sky, Virgin, BT Vision
1667
836
830
250
349
610
459
257
128
233
329
437
510
307
409
1426
137
71
34
71%
74%
68%
79%
77%
75%
59%
66%
65%
78%
78%
74%
73%
71%
65%
72%
67%
61%
52%
b
f
f
f
gh
gh
n
n
n
qr
r
r
Using a computer connected to the
internet
1543
788
755
241
333
579
389
206
109
213
330
436
494
281
328
1326
125
61
31
66%
70%
62%
76%
74%
71%
50%
53%
56%
71%
79%
74%
71%
65%
52%
67%
61%
53%
47%
b
f
f
f
gh
ghi
mn
mn
n
pqr
r
Using a smartphone - such as an iPhone or BlackBerry
1301
672
629
238
310
482
271
175
97
187
284
363
423
229
285
1121
101
56
24
55%
60%
51%
75%
69%
59%
35%
45%
50%
62%
68%
61%
61%
53%
45%
57%
49%
48%
36%
b
ef
ef
f
gh
gh
mn
mn
n
pqr
r
r
Using an MP3 player - such as an iPod
1081
545
537
206
261
380
235
147
71
156
234
298
348
198
235
930
80
49
23
46%
48%
44%
65%
58%
47%
30%
38%
36%
52%
56%
50%
50%
46%
37%
47%
39%
42%
35%
b
def
ef
f
gh
gh
n
n
n
pr
Using a games console - such as a PlayStation or Wii
732
416
316
160
189
268
115
100
45
103
159
209
231
136
155
611
67
36
18
31%
37%
26%
51%
42%
33%
15%
26%
23%
34%
38%
35%
33%
32%
25%
31%
33%
31%
28%
b
def
ef
f
gh
gh
n
n
n
No, none of these
489
209
280
35
57
136
262
108
50
38
53
98
119
94
178
377
58
30
24
21%
19%
23%
11%
13%
17%
34%
28%
26%
13%
13%
17%
17%
22%
28%
19%
28%
26%
37%
a
c
cde
ij
ij
kl
klm
o
o
opq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp12 (Qp13). Showcard Before Today, Were You Aware That You Can Listen To Radio Programmes As They Are Broadcast In These Ways? (Multi Code)

Base : All respondents

| URBANITY                                             | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                              |           |                     |
| Total                                                | URBAN     | RURAL               |
| Significance Level: 95%                              | a         | b                   |
| Unweighted total                                     | 2893      | 2426                |
| Effective Weighted Sample                            | 2355      | 1990                |
| Total                                                | 2355      | 2037                |
| Using a digital TV service - such as Freeview, Sky,  |           |                     |
| Virgin, BT Vision                                    | 1667      | 1431                |
| 71%                                                  | 70%       | 74%                 |
| d                                                    |           |                     |
| Using a computer connected to the internet           | 1543      | 1317                |
| 66%                                                  | 65%       | 71%                 |
| a                                                    | d         |                     |
| Using a smartphone - such as an iPhone or BlackBerry | 1301      | 1127                |
| 55%                                                  | 55%       | 55%                 |
| d                                                    |           |                     |
| Using an MP3 player - such as an iPod                | 1081      | 923                 |
| 46%                                                  | 45%       | 50%                 |
| d                                                    |           |                     |
| Using a games console - such as a PlayStation or Wii | 732       | 632                 |
| 31%                                                  | 31%       | 31%                 |
| d                                                    |           |                     |
| No, none of these                                    | 489       | 428                 |
| 21%                                                  | 21%       | 19%                 |
| c                                                    |           |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp13 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2573
1241
1332
342
454
872
905
449
235
328
427
609
759
510
690
1889
234
235
215
Effective Weighted Sample
2122
1017
1106
279
380
749
732
369
188
270
368
513
621
418
577
1664
223
210
208
Total
2166
1056
1110
302
434
778
652
327
176
289
415
566
662
399
535
1818
187
107
55
Clear and high quality sound/ interference free
1289
680
609
170
264
502
354
159
90
179
294
386
404
229
267
1074
121
67
28
60%
64%
55%
56%
61%
64%
54%
49%
51%
62%
71%
68%
61%
58%
50%
59%
65%
63%
50%
b
f
cf
gh
ghi
lmn
n
n
r
r
r
A wider choice of radio stations/
digital-only radio stations
1182
638
544
192
259
425
306
144
97
163
251
338
376
198
268
975
122
56
29
55%
60%
49%
64%
60%
55%
47%
44%
55%
56%
60%
60%
57%
50%
50%
54%
65%
53%
53%
b
ef
f
f
g
g
g
mn
mn
oqr
Ease of use (e.g. find your station by name, not frequency)
595
329
266
110
135
189
161
70
42
95
139
169
208
111
105
495
69
21
10
27%
31%
24%
36%
31%
24%
25%
22%
24%
33%
33%
30%
31%
28%
20%
27%
37%
20%
18%
b
ef
ef
gh
gh
n
n
n
qr
oqr
Extra features (including ability to pause and rewind live radio, programme guides)
474
281
193
90
120
167
98
46
32
81
124
141
163
99
71
388
68
11
7
22%
27%
17%
30%
28%
21%
15%
14%
18%
28%
30%
25%
25%
25%
13%
21%
36%
11%
12%
b
ef
ef
f
gh
gh
n
n
n
qr
oqr
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
444
264
181
76
122
151
95
41
24
94
112
138
146
86
73
366
59
13
7
21%
25%
16%
25%
28%
19%
15%
13%
13%
32%
27%
24%
22%
22%
14%
20%
32%
12%
12%
b
ef
ef
f
gh
gh
n
n
n
qr
oqr
Future-proof/ ready for switchover
327
187
140
58
75
104
90
41
23
53
81
113
101
57
55
256
56
11
4
15%
18%
13%
19%
17%
13%
14%
13%
13%
18%
20%
20%
15%
14%
10%
14%
30%
10%
8%
b
ef
g
g
lmn
n
n
r
oqr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp13 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2573
1241
1332
342
454
872
905
449
235
328
427
609
759
510
690
1889
234
235
215
Effective Weighted Sample
2122
1017
1106
279
380
749
732
369
188
270
368
513
621
418
577
1664
223
210
208
Total
2166
1056
1110
302
434
778
652
327
176
289
415
566
662
399
535
1818
187
107
55
None of these
437
175
262
56
78
126
177
102
44
40
53
79
123
84
149
365
35
25
13
20%
17%
24%
19%
18%
16%
27%
31%
25%
14%
13%
14%
19%
21%
28%
20%
19%
23%
23%
a
cde
ij
ij
k
k
klm

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp13 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2573
2155
418
1271
1294
1511
847
Effective Weighted Sample
2122
1788
343
1090
1088
1296
733
Total
2166
1868
298
1266
893
1345
767
Clear and high quality sound/ interference free
1289
1114
175
794
493
820
442
60%
60%
59%
63%
55%
61%
58%
d
A wider choice of radio stations/ digital-only radio stations
1182
1026
156
732
448
729
424
55%
55%
52%
58%
50%
54%
55%
d
Ease of use (e.g. find your station by name, not frequency)
595
525
70
372
223
349
236
27%
28%
23%
29%
25%
26%
31%
d
e
Extra features (including ability to pause and rewind live radio, programme guides)
474
423
51
318
156
281
187
22%
23%
17%
25%
17%
21%
24%
b
d
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
444
392
52
300
143
260
178
21%
21%
17%
24%
16%
19%
23%
d
e
Future-proof/ ready for switchover
327
287
40
202
125
193
129
15%
15%
13%
16%
14%
14%
17%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp13 (Qp14). Showcard Which, If Any, Of These Features Did You Associate With Digital Radio Before Today? (Multi Code)

Base : All aware of digital radio, with experience of listening to digital radio or aware of ways of listening to digital radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2573
2155
418
1271
1294
1511
847
Effective Weighted Sample
2122
1788
343
1090
1088
1296
733
Total
2166
1868
298
1266
893
1345
767
None of these
437
372
65
207
226
252
172
20%
20%
22%
16%
25%
19%
22%
c

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp14 (Qp15). Showcard As A Digital Radio Listener, Which, If Any, Of These Features Of Digital Radio Have You Had Experience Of When Listening To Digital Radio? (Multi Code)

Base : All with any type of digital radio
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
~h
i
j
k
l
m
n
o
~p
~q
~r
Unweighted total
946
509
437
125
127
330
364
110
73
134
221
302
302
160
180
732
81
76
57
Effective Weighted Sample
792
425
367
103
111
288
299
92
61
111
190
254
249
136
155
645
78
68
55
Total
843
452
391
119
138
311
275
85
57
125
218
287
276
130
149
727
67
34
15
Clear and high quality sound/ interference free
517
286
231
67
94
190
167
46
**
81
142
180
180
73
84
437
**
**
**
61%
63%
59%
56%
68%
61%
61%
55%
**
65%
65%
63%
65%
56%
56%
60%
**
**
**
A wider choice of radio stations/ digital-only radio stations
510
299
211
78
82
190
160
49
**
74
135
180
172
73
85
425
**
**
**
60%
66%
54%
65%
59%
61%
58%
58%
**
59%
62%
63%
62%
56%
57%
58%
**
**
**
b
Ease of use (e.g. find your station by name, not frequency)
296
172
124
45
50
103
98
28
**
48
80
102
107
45
42
249
**
**
**
35%
38%
32%
38%
36%
33%
36%
33%
**
38%
37%
36%
39%
34%
28%
34%
**
**
**
n
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
219
131
88
28
50
80
61
16
**
45
70
79
83
34
23
186
**
**
**
26%
29%
22%
24%
36%
26%
22%
19%
**
36%
32%
28%
30%
26%
15%
26%
**
**
**
b
cef
g
g
n
n
n
Extra features (including ability to pause and rewind live radio, programme guides)
210
133
78
34
47
74
55
19
**
41
62
65
82
40
23
179
**
**
**
25%
29%
20%
28%
34%
24%
20%
22%
**
32%
29%
23%
30%
30%
16%
25%
**
**
**
b
ef
n
n
None of these
134
59
76
25
14
46
49
19
**
15
27
44
40
21
29
118
**
**
**
16%
13%
19%
21%
10%
15%
18%
22%
**
12%
12%
15%
14%
16%
19%
16%
**
**
**
a
d
j
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp14 (Qp15). Showcard As A Digital Radio Listener, Which, If Any, Of These Features Of Digital Radio Have You Had Experience Of When Listening To Digital Radio? (Multi Code)

Base : All with any type of digital radio
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
946
794
152
518
424
635
254
Effective Weighted Sample
792
668
128
451
360
550
218
Total
843
729
114
537
302
582
246
Clear and high quality sound/ interference free
517
450
68
331
187
346
160
61%
62%
60%
62%
62%
59%
65%
A wider choice of radio stations/ digital-only radio stations
510
446
64
331
178
341
158
60%
61%
56%
62%
59%
59%
64%
Ease of use (e.g. find your station by name, not frequency)
296
260
36
184
112
184
108
35%
36%
32%
34%
37%
32%
44%
e
Scrolling text information about the programme (e.g. track and artist name, phone numbers, topics, guests)
219
196
23
152
67
143
73
26%
27%
20%
28%
22%
25%
30%
Extra features (including ability to pause and rewind live radio, programme guides)
210
193
18
146
63
130
77
25%
26%
16%
27%
21%
22%
31%
b
d
e
None of these
134
115
19
85
47
93
39
16%
16%
17%
16%
16%
16%
16%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp15 (Qp12). Showcard How Likely Is It That Your Household Will Get A Dab Radio In The Next 12 Months? (Single Code)

Base : Those who listen to radio and have any active radio sets but no DAB sets at home
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
d
e
f
g
h
i
j
k
l
m
n
o
~p
q
r
Unweighted total
1005
459
546
96
127
312
470
232
110
103
127
197
253
227
326
705
74
104
122
Effective Weighted Sample
795
358
437
75
104
263
362
178
87
81
108
162
196
178
260
607
67
91
115
Total
744
340
404
76
115
255
299
151
76
84
116
165
196
159
223
614
56
45
29
Certain to
23
8
15
**
6
8
8
4
1
*
3
8
5
6
4
19
**
3
1
3%
2%
4%
**
5%
3%
3%
3%
2%
1%
3%
5%
3%
4%
2%
3%
**
6%
3%
Very likely
41
17
24
**
10
16
14
7
5
10
5
8
9
15
9
34
**
4
3
6%
5%
6%
**
8%
6%
5%
4%
7%
12%
4%
5%
4%
10%
4%
5%
**
9%
9%
gj
ln
Likely
77
39
37
**
14
35
23
13
7
9
16
19
24
18
16
63
**
6
3
10%
12%
9%
**
12%
14%
8%
8%
9%
11%
13%
11%
12%
11%
7%
10%
**
13%
10%
f
Unlikely
92
44
47
**
19
36
28
19
11
14
18
21
28
20
24
75
**
3
3
12%
13%
12%
**
17%
14%
9%
13%
15%
16%
16%
12%
14%
12%
11%
12%
**
6%
11%
f
Very unlikely
145
62
83
**
11
44
75
37
15
18
13
26
29
30
60
118
**
11
4
19%
18%
21%
**
10%
17%
25%
24%
19%
22%
12%
16%
15%
19%
27%
19%
**
25%
15%
de
j
klm
Certain not to
126
62
65
**
16
36
66
38
13
10
13
24
31
25
46
98
**
11
7
17%
18%
16%
**
14%
14%
22%
25%
17%
12%
12%
14%
16%
16%
21%
16%
**
25%
26%
e
ij
o
o
Don't know
227
102
125
**
38
73
81
30
22
21
44
58
65
43
60
196
**
7
8
30%
30%
31%
**
33%
29%
27%
20%
29%
26%
38%
35%
33%
27%
27%
32%
**
16%
27%
g
q

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp15 (Qp12). Showcard How Likely Is It That Your Household Will Get A Dab Radio In The Next 12 Months? (Single Code)

Base : Those who listen to radio and have any active radio sets but no DAB sets at home

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 1005      | 815                 |
| Effective Weighted Sample | 795       | 652                 |
| Total                     | 744       | 625                 |
| Certain to                | 23        | 18                  |
| 3%                        | 3%        | 4%                  |
| Very likely               | 41        | 35                  |
| 6%                        | 6%        | 5%                  |
| Likely                    | 77        | 52                  |
| 10%                       | 8%        | 20%                 |
| a                         | d         |                     |
| Unlikely                  | 92        | 72                  |
| 12%                       | 12%       | 16%                 |
| Very unlikely             |           |                     |
| 145                       | 125       | 20                  |
| 19%                       | 20%       | 17%                 |
| c                         |           |                     |
| Certain not to            | 126       | 107                 |
| 17%                       | 17%       | 16%                 |
| c                         |           |                     |
| Don't know                | 227       | 202                 |
| 30%                       | 32%       | 21%                 |
| b                         | d         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp16 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
528
244
284
41
55
145
287
153
56
55
49
92
125
113
197
359
43
60
66
Effective Weighted Sample
418
192
226
31
45
123
226
122
44
43
41
73
97
91
158
310
38
53
62
Total
363
167
195
31
46
116
169
94
39
42
45
70
88
74
130
290
32
25
15
No need
175
77
98
**
**
54
88
43
**
**
**
**
43
36
64
139
**
**
**
48%
46%
50%
**
**
46%
52%
46%
**
**
**
**
49%
49%
50%
48%
**
**
**
Happy to use existing service
132
56
76
**
**
32
66
40
**
**
**
**
27
30
57
99
**
**
**
36%
34%
39%
**
**
27%
39%
43%
**
**
**
**
30%
41%
44%
34%
**
**
**
e
l
Can't afford it
18
9
9
**
**
8
5
9
**
**
**
**
4
1
13
15
**
**
**
5%
5%
5%
**
**
7%
3%
9%
**
**
**
**
5%
1%
10%
5%
**
**
**
m
Can receive through digital TV service
17
8
8
**
**
10
3
3
**
**
**
**
3
5
5
11
**
**
**
5%
5%
4%
**
**
9%
2%
3%
**
**
**
**
3%
7%
4%
4%
**
**
**
f
Too expensive generally
17
8
9
**
**
8
7
7
**
**
**
**
3
2
9
12
**
**
**
5%
5%
4%
**
**
6%
4%
8%
**
**
**
**
3%
2%
7%
4%
**
**
**
Happy to use analogue radio service
14
9
5
**
**
2
10
2
**
**
**
**
2
1
6
13
**
**
**
4%
5%
3%
**
**
1%
6%
2%
**
**
**
**
3%
2%
4%
4%
**
**
**
Don't know why I should
13
7
6
**
**
2
9
3
**
**
**
**
4
3
4
12
**
**
**
4%
4%
3%
**
**
2%
5%
3%
**
**
**
**
5%
4%
3%
4%
**
**
**
Poor reception in our area
12
6
6
**
**
8
4
1
**
**
**
**
4
3
1
6
**
**
**
3%
3%
3%
**
**
7%
2%
1%
**
**
**
**
5%
5%
1%
2%
**
**
**
f
Would never listen
11
6
5
**
**
5
6
3
**
**
**
**
3
4
3
8
**
**
**
3%
3%
3%
**
**
4%
4%
3%
**
**
**
**
3%
5%
2%
3%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp16 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
f
g
~h
~i
~j
~k
l
m
n
o
~p
~q
~r
Unweighted total
528
244
284
41
55
145
287
153
56
55
49
92
125
113
197
359
43
60
66
Effective Weighted Sample
418
192
226
31
45
123
226
122
44
43
41
73
97
91
158
310
38
53
62
Total
363
167
195
31
46
116
169
94
39
42
45
70
88
74
130
290
32
25
15
Will get it when I have to/ when switchover
7
3
3
**
**
3
3
1
**
**
**
**
3
-
1
4
**
**
**
2%
2%
2%
**
**
3%
2%
1%
**
**
**
**
4%
-%
1%
2%
**
**
**
Not available in our area
3
3
*
**
**
2
1
-
**
**
**
**
*
2
-
1
**
**
**
1%
2%
*%
**
**
2%
*%
-%
**
**
**
**
*%
3%
-%
*%
**
**
**
n
Other
29
14
16
**
**
13
9
7
**
**
**
**
10
3
9
25
**
**
**
8%
8%
8%
**
**
11%
5%
8%
**
**
**
**
11%
3%
7%
9%
**
**
**
m
ANY INVOLUNTARY REASONS
48
24
24
**
**
25
16
17
**
**
**
**
11
7
22
34
**
**
**
13%
14%
12%
**
**
21%
9%
18%
**
**
**
**
13%
9%
17%
12%
**
**
**
f
ANY VOLUNTARY REASONS
309
141
168
**
**
89
154
78
**
**
**
**
71
68
113
244
**
**
**
85%
84%
86%
**
**
77%
91%
83%
**
**
**
**
81%
92%
87%
84%
**
**
**
e
l
ONLY VOLUNTARY REASONS
288
129
159
**
**
80
147
72
**
**
**
**
67
64
102
232
**
**
**
80%
77%
81%
**
**
69%
87%
77%
**
**
**
**
76%
87%
78%
80%
**
**
**
e
Don't know
7
4
3
**
**
4
1
2
**
**
**
**
3
1
1
7
**
**
**
2%
2%
2%
**
**
3%
1%
2%
**
**
**
**
3%
1%
*%
2%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp16 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
528
433
95
177
346
290
172
Effective Weighted Sample
418
344
75
147
283
241
148
Total
363
305
58
156
203
222
126
No need
175
142
**
70
103
112
53
48%
47%
**
45%
51%
51%
42%
Happy to use existing service
132
112
**
49
82
73
54
36%
37%
**
32%
40%
33%
43%
e
Can't afford it
18
17
**
5
14
10
7
5%
5%
**
3%
7%
4%
6%
Can receive through digital TV service
17
14
**
11
6
11
5
5%
5%
**
7%
3%
5%
4%
Too expensive generally
17
14
**
6
10
8
7
5%
5%
**
4%
5%
4%
6%
Happy to use analogue radio service
14
13
**
5
9
9
4
4%
4%
**
3%
5%
4%
3%
Don't know why I should
13
12
**
5
9
6
6
4%
4%
**
3%
4%
3%
5%
Poor reception in our area
12
5
**
7
4
8
4
3%
2%
**
4%
2%
3%
3%
Would never listen
11
9
**
4
7
5
5
3%
3%
**
3%
3%
2%
4%
Will get it when I have to/ when switchover
7
5
**
5
1
6
*
2%
2%
**
3%
1%
3%
*%
d

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qp16 (Qj14). Why Are You Unlikely To Get Digital Radio In The Next 12 Months? (Multi Code) Unprompted

Base : Those unlikely to get DAB radio in the next 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
d
e
f
Unweighted total
528
433
95
177
346
290
172
Effective Weighted Sample
418
344
75
147
283
241
148
Total
363
305
58
156
203
222
126
Not available in our area
3
1
**
3
*
3
-
1%
*%
**
2%
*%
1%
-%
Other
29
22
**
20
9
20
9
8%
7%
**
13%
4%
9%
7%
d
ANY INVOLUNTARY REASONS
48
36
**
19
28
27
18
13%
12%
**
12%
14%
12%
15%
ANY VOLUNTARY REASONS
309
261
**
125
181
187
109
85%
86%
**
80%
89%
84%
87%
c
ONLY VOLUNTARY REASONS
288
245
**
119
167
177
100
80%
80%
**
76%
82%
80%
79%
Don't know
7
7
**
5
2
7
-
2%
2%
**
3%
1%
3%
-%
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm1. Which Of The Following Statements Best Describes Your Role When Opening And Sending Mail In Your Household? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
I am responsible for opening and sending all mail in my household
937
363
574
52
193
331
361
282
99
120
118
179
254
167
334
772
89
51
24
40%
32%
47%
17%
43%
41%
47%
72%
51%
40%
28%
30%
36%
39%
53%
39%
43%
44%
38%
a
c
c
ce
hij
ij
j
k
k
klm
I am responsible for opening and
sending some mail in my household
1260
658
602
194
235
452
379
99
89
167
289
389
396
228
245
1067
101
55
38
54%
58%
49%
61%
52%
55%
49%
25%
46%
56%
69%
66%
57%
53%
39%
54%
49%
47%
58%
b
df
f
g
gh
ghi
lmn
n
n
q
pq
I am not responsible for opening or sending any mail in my household
154
106
48
69
22
32
32
8
7
12
13
22
47
34
51
127
15
9
2
7%
9%
4%
22%
5%
4%
4%
2%
4%
4%
3%
4%
7%
8%
8%
6%
7%
8%
4%
b
def
k
k
k
Don't know
4
3
1
2
1
1
*
1
-
-
*
*
1
2
1
2
-
1
*
*%
*%
*%
1%
*%
*%
*%
*%
-%
-%
*%
*%
*%
*%
*%
*%
-%
1%
1%
f
o

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm1. Which Of The Following Statements Best Describes Your Role When Opening And Sending Mail In Your Household? (Single Code)

Base : All respondents

| URBANITY                                                | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                 |           |                     |
| Total                                                   | URBAN     | RURAL               |
| Significance Level: 95%                                 | a         | b                   |
| Unweighted total                                        | 2893      | 2426                |
| Effective Weighted Sample                               | 2355      | 1990                |
| Total                                                   | 2355      | 2037                |
| I am responsible for opening and sending all mail in my |           |                     |
| household                                               | 937       | 813                 |
| 40%                                                     | 40%       | 39%                 |
| c                                                       | e         |                     |
| I am responsible for opening and sending some mail in   |           |                     |
| my household                                            | 1260      | 1083                |
| 54%                                                     | 53%       | 56%                 |
| d                                                       | f         |                     |
| I am not responsible for opening or sending any mail in |           |                     |
| my household                                            | 154       | 139                 |
| 7%                                                      | 7%        | 5%                  |
| c                                                       |           |                     |
| Don't know                                              | 4         | 2                   |
| *%                                                      | *%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters And Cards Do You Personally Send With A Standard First Or Second Class Stamp In An Average Month? (Exclude Any Items Sent In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
I don't always send letters or cards each month
(0.5)
583
312
271
95
122
184
182
120
56
75
81
106
166
119
192
461
75
25
21
27%
31%
23%
38%
28%
23%
25%
32%
29%
26%
20%
19%
26%
30%
33%
25%
40%
24%
34%
b
def
j
j
k
k
kl
oq
oq
1 or 2 items per month
(1.5)
671
279
392
72
130
263
206
117
51
80
117
193
203
108
166
573
47
34
17
31%
27%
33%
29%
30%
34%
28%
31%
27%
28%
29%
34%
31%
27%
29%
31%
25%
32%
27%
a
f
m
p
3 or 4 items per month
(3.5)
347
133
214
26
64
129
129
52
32
55
70
98
104
68
76
285
32
21
9
16%
13%
18%
10%
15%
16%
17%
14%
17%
19%
17%
17%
16%
17%
13%
16%
17%
20%
14%
a
c
c
n
5 to 10 items per month
(7.5)
280
123
156
11
47
103
118
35
26
43
78
94
82
41
61
247
17
12
3
13%
12%
13%
5%
11%
13%
16%
9%
14%
15%
19%
17%
13%
10%
10%
13%
9%
11%
6%
c
c
cd
g
g
mn
r
r
11 to 20 items per month
(15.0)
98
54
44
4
15
36
43
13
8
17
25
31
36
17
14
90
5
1
1
4%
5%
4%
2%
4%
5%
6%
3%
4%
6%
6%
5%
5%
4%
2%
5%
3%
1%
2%
c
c
n
n
q
More than 20 items per month
(30.0)
27
13
13
2
7
6
12
4
2
4
7
10
10
3
4
23
2
2
*
1%
1%
1%
1%
2%
1%
2%
1%
1%
1%
2%
2%
2%
1%
1%
1%
1%
1%
1%
None/ don't send any letters or cards
(0.0)
174
99
75
32
41
55
46
36
14
14
25
34
44
35
61
145
10
9
9
8%
10%
6%
13%
10%
7%
6%
9%
7%
5%
6%
6%
7%
9%
11%
8%
5%
9%
15%
b
ef
f
i
kl
op
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters And Cards Do You Personally Send With A Standard First Or Second Class Stamp In An Average Month? (Exclude Any Items Sent In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2709        | 1236               | 1473           | 286      |
| Effective Weighted Sample                                   | 2202        | 1000               | 1203           | 230      |
| Total                                                       | 2198        | 1021               | 1177           | 246      |
| Don't know                                                  | 17          | 8                  | 9              | 4        |
| 1%                                                          | 1%          | 1%                 | 2%             | *%       |
| Refused                                                     | 1           | -                  | 1              | -        |
| *%                                                          | -%          | *%                 | -%             | -%       |
| o                                                           |             |                    |                |          |
| Mean number of letters &                                    |             |                    |                |          |
| cards sent per month                                        | 3.2         | 3.1                | 3.2            | 1.8      |
| c                                                           | c           | cde                | g              | gh       |
| Standard deviation                                          |             |                    |                |          |
| 4.59                                                        | 4.80        | 4.41               | 3.43           | 4.82     |
| Standard error                                              | .09         | .14                | .12            | .20      |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters And Cards Do You Personally Send With A Standard First Or Second Class Stamp In An Average Month? (Exclude Any Items Sent In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2709
2265
444
1250
1447
1577
878
Effective Weighted Sample
2202
1856
355
1073
1200
1337
758
Total
2198
1896
302
1244
944
1359
776
I don't always send letters or cards each month
(0.5)
583
528
55
303
278
314
247
27%
28%
18%
24%
29%
23%
32%
b
c
e
1 or 2 items per month
(1.5)
671
570
102
392
278
426
228
31%
30%
34%
32%
29%
31%
29%
3 or 4 items per month
(3.5)
347
283
63
204
141
236
102
16%
15%
21%
16%
15%
17%
13%
a
f
5 to 10 items per month
(7.5)
280
245
35
156
122
197
79
13%
13%
12%
13%
13%
14%
10%
f
11 to 20 items per month
(15.0)
98
83
15
66
31
62
35
4%
4%
5%
5%
3%
5%
4%
d
More than 20 items per month
(30.0)
27
21
6
18
9
14
12
1%
1%
2%
1%
1%
1%
2%
None/ don't send any letters or cards
(0.0)
174
151
23
93
81
98
67
8%
8%
7%
8%
9%
7%
9%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm2. Showcard Approximately How Many Letters And Cards Do You Personally Send With A Standard First Or Second Class Stamp In An Average Month? (Exclude Any Items Sent In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2709
2265
444
1250
1447
1577
878
Effective Weighted Sample
2202
1856
355
1073
1200
1337
758
Total
2198
1896
302
1244
944
1359
776
Don't know
17
14
3
12
5
11
6
1%
1%
1%
1%
1%
1%
1%
Refused
1
-
1
-
1
1
-
*%
-%
*%
-%
*%
*%
-%
a
Mean number of letters & cards sent per month
3.2
3.1
3.6
3.4
2.9
3.3
3.0
d
Standard deviation
4.59
4.49
5.16
4.86
4.19
4.46
4.87
Standard error
.09
.09
.25
.14
.11
.11
.16
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm3. Showcard Which Of These Types Of Mail Would You Say You Send At Least Once A Month By Post? Please Don'T Think About Parcels Or Packets When You Are Answering. (Multi Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
Invitations/ greeting or birthday cards/ postcards
899
331
568
59
159
314
368
150
75
110
178
268
290
134
204
746
81
53
18
41%
32%
48%
24%
37%
40%
50%
39%
40%
38%
44%
47%
45%
34%
35%
41%
43%
51%
29%
a
c
c
cde
mn
mn
r
r
or
Social/ personal letters to friends
612
261
351
51
104
205
252
97
53
98
153
187
182
102
137
536
37
30
10
28%
26%
30%
21%
24%
26%
34%
25%
28%
34%
38%
33%
28%
26%
24%
29%
19%
28%
16%
a
cde
g
gh
mn
pr
pr
Payment of bills including utilities, credit cards, council tax, etc.
569
274
295
37
125
204
204
88
57
83
125
148
169
111
139
485
41
28
15
26%
27%
25%
15%
29%
26%
28%
23%
30%
29%
31%
26%
26%
28%
24%
26%
22%
27%
25%
c
c
c
g
g
Official mail including legal, medical, insurance, etc.
381
205
176
41
74
157
110
50
38
54
97
126
103
65
86
317
41
16
7
17%
20%
15%
16%
17%
20%
15%
13%
20%
19%
24%
22%
16%
17%
15%
17%
22%
15%
12%
b
f
g
g
g
lmn
r
r
Other types of mail
51
25
26
5
5
19
22
7
7
5
11
16
17
9
9
45
1
4
2
2%
2%
2%
2%
1%
2%
3%
2%
4%
2%
3%
3%
3%
2%
2%
2%
1%
3%
3%
p
None - don't send any types of mail at least once a month
664
348
316
113
142
220
187
138
58
77
79
129
184
127
223
537
77
24
26
30%
34%
27%
46%
33%
28%
25%
36%
31%
27%
19%
23%
28%
32%
38%
29%
41%
23%
42%
b
def
f
ij
j
j
k
k
klm
q
oq
oq
Don't know
16
9
7
2
3
7
5
3
2
4
3
4
3
4
5
12
2
2
1
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
1%
*%
1%
1%
1%
1%
1%
1%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm3. Showcard Which Of These Types Of Mail Would You Say You Send At Least Once A Month By Post? Please Don'T Think About Parcels Or Packets When You Are Answering. (Multi Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2709
2265
444
1250
1447
1577
878
Effective Weighted Sample
2202
1856
355
1073
1200
1337
758
Total
2198
1896
302
1244
944
1359
776
Invitations/ greeting or birthday cards/ postcards
899
762
137
495
399
624
257
41%
40%
45%
40%
42%
46%
33%
f
Social/ personal letters to friends
612
521
91
335
274
410
192
28%
27%
30%
27%
29%
30%
25%
f
Payment of bills including utilities, credit cards, council tax, etc.
569
491
78
364
203
371
183
26%
26%
26%
29%
21%
27%
24%
d
Official mail including legal, medical, insurance, etc.
381
310
71
247
134
247
127
17%
16%
24%
20%
14%
18%
16%
a
d
Other types of mail
51
40
11
31
19
36
14
2%
2%
4%
3%
2%
3%
2%
None - don't send any types of mail at least once a month
664
604
60
345
316
324
314
30%
32%
20%
28%
33%
24%
40%
b
c
e
Don't know
16
15
2
11
6
9
6
1%
1%
1%
1%
1%
1%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm4. Showcard Which, If Any, Of The Following Royal Mail Services Have You Used To Send Something In The Post In The Last 12 Months? (Multi Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
Recorded letter - provides proof that the letter has been sent and received
743
352
391
67
140
300
236
86
59
103
189
270
221
126
124
651
45
31
16
34%
34%
33%
27%
33%
38%
32%
23%
31%
36%
46%
48%
34%
32%
21%
35%
24%
30%
25%
cf
g
g
ghi
lmn
n
n
pr
Recorded parcel - provides proof that
the parcel has been sent and received
450
199
251
36
100
178
136
57
38
81
107
139
145
92
73
389
33
16
11
20%
19%
21%
15%
23%
23%
18%
15%
20%
28%
26%
25%
22%
23%
13%
21%
18%
15%
18%
cf
cf
gh
g
n
n
n
q
Special Delivery letter - guaranteed next day delivery and you receive a refund of the postage if the item does not arrive on time
410
201
209
28
81
178
123
38
32
76
111
134
132
76
66
365
23
16
6
19%
20%
18%
11%
19%
23%
17%
10%
17%
26%
27%
24%
20%
19%
11%
20%
12%
15%
9%
c
cf
g
gh
gh
n
n
n
pr
Special Delivery parcel - guaranteed next day delivery and you receive a refund of the postage if the item does not arrive on time
250
118
133
20
64
96
70
29
16
32
80
80
78
52
39
217
15
12
6
11%
12%
11%
8%
15%
12%
9%
8%
9%
11%
20%
14%
12%
13%
7%
12%
8%
11%
10%
cf
ghi
n
n
n
One or more of these services, but not sure which
76
35
41
9
23
22
21
13
9
3
3
18
27
12
18
72
2
*
2
3%
3%
3%
4%
5%
3%
3%
3%
5%
1%
1%
3%
4%
3%
3%
4%
1%
*%
2%
ef
ij
ij
pq
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm4. Showcard Which, If Any, Of The Following Royal Mail Services Have You Used To Send Something In The Post In The Last 12 Months? (Multi Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
None of these
1071
504
567
145
184
347
396
241
92
120
149
204
304
187
374
854
119
63
36
49%
49%
48%
59%
43%
44%
53%
63%
49%
42%
37%
36%
47%
47%
65%
46%
63%
59%
57%
de
de
hij
j
k
k
klm
o
o
o
Don't know
31
11
21
3
7
14
8
4
2
5
3
6
12
4
10
28
2
1
1
1%
1%
2%
1%
2%
2%
1%
1%
1%
2%
1%
1%
2%
1%
2%
2%
1%
1%
2%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm4. Showcard Which, If Any, Of The Following Royal Mail Services Have You Used To Send Something In The Post In The Last 12 Months? (Multi Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2709
2265
444
1250
1447
1577
878
Effective Weighted Sample
2202
1856
355
1073
1200
1337
758
Total
2198
1896
302
1244
944
1359
776
Recorded letter - provides proof that the letter has been sent and received
743
633
110
506
234
506
221
34%
33%
36%
41%
25%
37%
28%
d
f
Recorded parcel - provides proof that the parcel has
been sent and received
450
378
72
306
143
302
136
20%
20%
24%
25%
15%
22%
18%
d
f
Special Delivery letter - guaranteed next day delivery and you receive a refund of the postage if the item does not arrive on time
410
352
58
290
119
276
128
19%
19%
19%
23%
13%
20%
16%
d
f
Special Delivery parcel - guaranteed next day delivery and you receive a refund of the postage if the item does not arrive on time
250
212
38
178
72
174
70
11%
11%
13%
14%
8%
13%
9%
d
f
One or more of these services, but not sure which
76
71
4
45
31
27
47
3%
4%
1%
4%
3%
2%
6%
b
e

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm4. Showcard Which, If Any, Of The Following Royal Mail Services Have You Used To Send Something In The Post In The Last 12 Months? (Multi Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2709      | 2265                |
| Effective Weighted Sample | 2202      | 1856                |
| Total                     | 2198      | 1896                |
| None of these             | 1071      | 927                 |
| 49%                       | 49%       | 48%                 |
| c                         | e         |                     |
| Don't know                | 31        | 27                  |
| 1%                        | 1%        | 1%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm5. Showcard Approximately How Many Letters And Cards Do You Personally Receive In An Average Week? (Exclude Parcels, Any Items Received In Connection With Running A Business From Home, Any Unaddressed Mail, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
I don't always receive letters/ cards each week
(0.5)
381
186
195
84
81
102
114
97
32
46
48
74
106
72
129
288
54
22
17
17%
18%
17%
34%
19%
13%
15%
26%
17%
16%
12%
13%
16%
18%
22%
16%
28%
21%
27%
def
e
hij
k
kl
o
o
1 or 2 items per week
(1.5)
456
202
253
74
85
136
160
86
39
63
51
107
142
75
131
379
40
21
16
21%
20%
22%
30%
20%
17%
22%
22%
21%
22%
13%
19%
22%
19%
23%
21%
21%
20%
26%
def
e
j
j
j
3 or 4 items per week
(3.5)
404
188
216
42
70
155
137
70
42
61
62
100
107
78
119
341
31
21
12
18%
18%
18%
17%
16%
20%
19%
18%
22%
21%
15%
18%
16%
20%
21%
19%
16%
20%
19%
j
5 to 10 items per week
(7.5)
545
252
292
27
120
222
175
76
53
76
139
157
170
104
111
471
42
24
9
25%
25%
25%
11%
28%
28%
24%
20%
28%
26%
34%
28%
26%
26%
19%
26%
22%
22%
14%
c
cf
c
g
gi
n
n
n
r
r
r
11 to 20 items per week
(15.0)
262
114
148
6
47
110
100
31
15
34
77
88
78
44
50
229
17
11
4
12%
11%
13%
2%
11%
14%
13%
8%
8%
12%
19%
16%
12%
11%
9%
12%
9%
10%
7%
c
c
c
ghi
n
r
21 to 30 items per week
(25.0)
59
31
28
1
5
27
25
3
6
4
11
21
21
6
11
53
2
3
1
3%
3%
2%
1%
1%
3%
3%
1%
3%
1%
3%
4%
3%
2%
2%
3%
1%
3%
1%
cd
cd
g
g
m
31 to 50 items per week
(40.0)
14
10
5
1
4
5
5
1
*
2
9
5
7
1
1
13
-
1
*
1%
1%
*%
*%
1%
1%
1%
*%
*%
1%
2%
1%
1%
*%
*%
1%
-%
1%
*%
g
n

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm5. Showcard Approximately How Many Letters And Cards Do You Personally Receive In An Average Week? (Exclude Parcels, Any Items Received In Connection With Running A Business From Home, Any Unaddressed Mail, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
More than 50 items per week
(60.0)
8
4
4
*
1
3
3
1
-
-
2
3
1
2
2
8
-
*
-
*%
*%
*%
*%
*%
*%
*%
*%
-%
-%
1%
1%
*%
*%
*%
*%
-%
*%
-%
None/ don't receive any letters or cards
(0.0)
41
23
18
7
10
13
12
10
2
2
6
8
11
8
13
37
1
1
2
2%
2%
2%
3%
2%
2%
2%
3%
1%
1%
1%
1%
2%
2%
2%
2%
1%
1%
3%
Don't know
25
10
15
3
4
10
8
5
-
1
1
5
5
4
11
19
3
3
1
1%
1%
1%
1%
1%
1%
1%
1%
-%
*%
*%
1%
1%
1%
2%
1%
1%
2%
2%
Refused
2
1
1
1
-
1
1
1
-
-
-
-
1
1
1
2
-
-
-
*%
*%
*%
*%
-%
*%
*%
*%
-%
-%
-%
-%
*%
*%
*%
*%
-%
-%
-%
Mean number of letters & cards received per week
5.9
6.0
5.8
2.8
5.6
6.7
6.3
4.3
5.3
5.5
8.1
7.0
6.2
5.6
4.8
6.2
4.4
5.5
3.8
c
cd
c
g
g
ghi
mn
n
n
pr
r
Standard deviation
7.07
7.44
6.73
4.48
6.70
7.23
7.51
5.40
5.54
5.87
8.40
7.77
7.28
6.53
6.25
7.28
4.98
6.96
5.14
Standard error
.14
.21
.18
.27
.32
.25
.23
.23
.34
.32
.41
.31
.26
.29
.22
.17
.32
.45
.33
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm5. Showcard Approximately How Many Letters And Cards Do You Personally Receive In An Average Week? (Exclude Parcels, Any Items Received In Connection With Running A Business From Home, Any Unaddressed Mail, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2709
2265
444
1250
1447
1577
878
Effective Weighted Sample
2202
1856
355
1073
1200
1337
758
Total
2198
1896
302
1244
944
1359
776
I don't always receive letters/ cards each week
(0.5)
381
338
43
189
190
214
150
17%
18%
14%
15%
20%
16%
19%
c
e
1 or 2 items per week
(1.5)
456
397
59
228
226
257
183
21%
21%
20%
18%
24%
19%
24%
c
e
3 or 4 items per week
(3.5)
404
359
45
230
173
240
152
18%
19%
15%
18%
18%
18%
20%
5 to 10 items per week
(7.5)
545
462
82
348
194
372
164
25%
24%
27%
28%
21%
27%
21%
d
f
11 to 20 items per week
(15.0)
262
215
46
168
92
185
72
12%
11%
15%
14%
10%
14%
9%
a
d
f
21 to 30 items per week
(25.0)
59
43
16
37
23
44
15
3%
2%
5%
3%
2%
3%
2%
a
31 to 50 items per week
(40.0)
14
13
2
10
5
10
4
1%
1%
1%
1%
*%
1%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm5. Showcard Approximately How Many Letters And Cards Do You Personally Receive In An Average Week? (Exclude Parcels, Any Items Received In Connection With Running A Business From Home, Any Unaddressed Mail, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2709
2265
444
1250
1447
1577
878
Effective Weighted Sample
2202
1856
355
1073
1200
1337
758
Total
2198
1896
302
1244
944
1359
776
More than 50 items per week
(60.0)
8
6
2
4
3
7
1
*%
*%
1%
*%
*%
*%
*%
None/ don't receive any letters or cards
(0.0)
41
39
3
19
22
18
21
2%
2%
1%
1%
2%
1%
3%
e
Don't know
25
23
3
10
15
11
13
1%
1%
1%
1%
2%
1%
2%
Refused
2
1
1
1
1
2
-
*%
*%
*%
*%
*%
*%
-%
a
Mean number of letters & cards received per week
5.9
5.7
7.3
6.4
5.2
6.5
5.0
a
d
f
Standard deviation
7.07
6.85
8.21
7.22
6.82
7.54
6.15
Standard error
.14
.14
.39
.21
.18
.19
.21
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm6. Showcard Approximately How Many Parcels Do You Personally Receive In An Average Month? (Exclude Any Items Received In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2709        | 1236               | 1473           | 286      |
| Effective Weighted Sample                                   | 2202        | 1000               | 1203           | 230      |
| Total                                                       | 2198        | 1021               | 1177           | 246      |
| 1 or 2 items per month                                      | (1.5)       | 804                | 373            | 431      |
| 37%                                                         | 37%         | 37%                | 34%            | 39%      |
| f                                                           | f           | g                  | gh             | gh       |
| 3 or 4 items per month                                      | (3.5)       | 206                | 101            | 105      |
| 9%                                                          | 10%         | 9%                 | 9%             | 11%      |
| f                                                           | f           | g                  | g              | g        |
| 5 to 10 items per month                                     |             |                    |                |          |
| (7.5)                                                       | 147         | 53                 | 94             | 8        |
| 7%                                                          | 5%          | 8%                 | 3%             | 10%      |
| a                                                           | cf          | cf                 | g              | g        |
| 11 to 20 items per month                                    | (15.0)      | 23                 | 12             | 11       |
| 1%                                                          | 1%          | 1%                 | *%             | 1%       |
| gh                                                          |             |                    |                |          |
| More than 20 items per                                      |             |                    |                |          |
| month                                                       | (35.0)      | 7                  | 3              | 3        |
| *%                                                          | *%          | *%                 | *%             | *%       |
| None/ don't receive any                                     |             |                    |                |          |
| parcels                                                     | (0.0)       | 940                | 447            | 494      |
| 43%                                                         | 44%         | 42%                | 48%            | 35%      |
| de                                                          | de          | hij                | ij             | k        |
| Don't know                                                  |             |                    |                |          |
| 67                                                          | 30          | 37                 | 11             | 13       |
| 3%                                                          | 3%          | 3%                 | 5%             | 3%       |
| o                                                           | o           | o                  |                |          |
| Refused                                                     | 4           | 2                  | 1              | 1        |
| *%                                                          | *%          | *%                 | *%             | -%       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm6. Showcard Approximately How Many Parcels Do You Personally Receive In An Average Month? (Exclude Any Items Received In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     |             |                    |                |          |
| a                                                           | b           | c                  | d              | e        |
| Unweighted total                                            | 2709        | 1236               | 1473           | 286      |
| Effective Weighted Sample                                   | 2202        | 1000               | 1203           | 230      |
| Total                                                       | 2198        | 1021               | 1177           | 246      |
| Mean number of parcels                                      |             |                    |                |          |
| received per month                                          | 1.7         | 1.6                | 1.8            | 1.3      |
| cf                                                          | cf          | g                  | gh             | gh       |
| Standard deviation                                          |             |                    |                |          |
| 3.06                                                        | 3.02        | 3.08               | 2.66           | 3.48     |
| Standard error                                              | .06         | .09                | .08            | .16      |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm6. Showcard Approximately How Many Parcels Do You Personally Receive In An Average Month? (Exclude Any Items Received In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2709
2265
444
1250
1447
1577
878
Effective Weighted Sample
2202
1856
355
1073
1200
1337
758
Total
2198
1896
302
1244
944
1359
776
1 or 2 items per month
(1.5)
804
693
111
519
283
544
241
37%
37%
37%
42%
30%
40%
31%
d
f
3 or 4 items per month
(3.5)
206
174
32
147
57
141
61
9%
9%
11%
12%
6%
10%
8%
d
5 to 10 items per month
(7.5)
147
129
17
113
32
111
34
7%
7%
6%
9%
3%
8%
4%
d
f
11 to 20 items per month
(15.0)
23
21
2
16
7
18
5
1%
1%
1%
1%
1%
1%
1%
More than 20 items per month
(35.0)
7
5
2
4
3
5
2
*%
*%
1%
*%
*%
*%
*%
None/ don't receive any parcels
(0.0)
940
812
128
405
531
494
416
43%
43%
42%
33%
56%
36%
54%
c
e
Don't know
67
60
7
37
30
44
18
3%
3%
2%
3%
3%
3%
2%
Refused
4
2
2
2
2
4
-
*%
*%
1%
*%
*%
*%
-%
a

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm6. Showcard Approximately How Many Parcels Do You Personally Receive In An Average Month? (Exclude Any Items Received In Connection With Running A Business From Home, Christmas Month, Include Other Companies As Well As Royal Mail) (Single Code)

Base : Those responsible for sending or receiving any household mail
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2709
2265
444
1250
1447
1577
878
Effective Weighted Sample
2202
1856
355
1073
1200
1337
758
Total
2198
1896
302
1244
944
1359
776
Mean number of parcels received per month
1.7
1.7
1.8
2.1
1.2
2.0
1.3
d
f
Standard deviation
3.06
2.96
3.59
3.21
2.76
3.30
2.58
Standard error
.06
.06
.17
.09
.07
.08
.09
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm7. Over The Next Year, Do You Think You Will Use Post More, Less Or About The Same As You Do Currently? (Single Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
Will use post more
65
34
32
15
21
16
14
8
6
10
11
20
17
16
11
56
4
3
2
3%
3%
3%
6%
5%
2%
2%
2%
3%
4%
3%
4%
3%
4%
2%
3%
2%
3%
4%
ef
ef
n
Will use post less
255
116
139
31
37
77
110
27
21
33
66
90
77
38
50
228
10
14
3
12%
11%
12%
12%
9%
10%
15%
7%
11%
12%
16%
16%
12%
10%
9%
12%
5%
13%
5%
de
g
g
mn
pr
pr
Will use post about the same as currently
1796
831
965
193
348
668
588
328
156
238
323
442
536
327
486
1491
167
83
55
82%
81%
82%
78%
81%
85%
79%
86%
83%
83%
80%
78%
83%
83%
84%
81%
88%
78%
89%
cf
j
k
k
oq
oq
Don't know
81
40
41
8
22
22
29
17
6
6
6
16
19
15
32
64
9
7
2
4%
4%
3%
3%
5%
3%
4%
5%
3%
2%
2%
3%
3%
4%
6%
4%
5%
6%
3%
e
j
kl
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm7. Over The Next Year, Do You Think You Will Use Post More, Less Or About The Same As You Do Currently? (Single Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                                  | WORKING   | DEPRIVATION LEVEL   |
|-------------------------------------------|-----------|---------------------|
| MEDIUM/                                   |           |                     |
| Total                                     | URBAN     | RURAL               |
| Significance Level: 95%                   | a         | b                   |
| Unweighted total                          | 2709      | 2265                |
| Effective Weighted Sample                 | 2202      | 1856                |
| Total                                     | 2198      | 1896                |
| Will use post more                        | 65        | 59                  |
| 3%                                        | 3%        | 2%                  |
| Will use post less                        | 255       | 213                 |
| 12%                                       | 11%       | 14%                 |
| Will use post about the same as currently | 1796      | 1549                |
| 82%                                       | 82%       | 82%                 |
| Don't know                                | 81        | 75                  |
| 4%                                        | 4%        | 2%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm8. Showcard Which, If Any, Of These Statements Apply To You? (Multi Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
Nowadays the only things I post to friends and relatives are birthday or greeting cards rather than letters
807
337
470
73
150
295
290
134
68
106
188
221
254
151
180
690
63
36
19
37%
33%
40%
30%
35%
38%
39%
35%
36%
37%
46%
39%
39%
38%
31%
37%
33%
34%
30%
a
c
c
ghi
n
n
n
r
I prefer to send e-mails rather than
letters whenever possible
764
419
346
128
180
293
163
81
57
101
196
241
264
127
131
660
52
32
20
35%
41%
29%
52%
42%
37%
22%
21%
30%
35%
48%
42%
41%
32%
23%
36%
27%
31%
32%
b
def
f
f
g
g
ghi
mn
mn
n
p
It is worth sending a letter for important communications
613
261
353
39
117
219
238
103
76
90
111
189
173
104
144
541
37
29
7
28%
26%
30%
16%
27%
28%
32%
27%
41%
31%
27%
33%
27%
26%
25%
29%
20%
27%
11%
a
c
c
c
gij
lmn
pr
r
r
I love to send and receive letters and cards
601
184
417
35
96
191
278
107
55
95
93
161
177
104
154
519
37
33
12
27%
18%
35%
14%
23%
24%
38%
28%
29%
33%
23%
28%
27%
26%
27%
28%
19%
32%
19%
a
c
c
cde
j
pr
pr
I only use post when there is no alternative
516
266
250
67
112
191
146
96
39
67
112
146
147
96
127
433
49
22
12
23%
26%
21%
27%
26%
24%
20%
25%
21%
23%
28%
26%
23%
24%
22%
24%
26%
21%
19%
b
f
f
f
I prefer to send letters or e-mails to companies rather than make a telephone call, so that I have a written record
413
218
195
41
90
158
124
46
35
61
105
138
136
75
64
346
38
22
7
19%
21%
17%
17%
21%
20%
17%
12%
18%
21%
26%
24%
21%
19%
11%
19%
20%
20%
11%
b
g
g
gh
mn
n
n
r
r
r

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm8. Showcard Which, If Any, Of These Statements Apply To You? (Multi Code)

Base : Those responsible for sending or receiving any household mail
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2709
1236
1473
286
448
885
1090
551
258
332
417
623
766
524
790
1967
247
241
254
Effective Weighted Sample
2202
1000
1203
230
376
757
866
445
204
270
359
518
618
423
654
1718
232
213
242
Total
2198
1021
1177
246
428
783
740
381
189
287
406
568
650
395
579
1839
190
106
62
I would feel cut off from society if I can't send or don't receive post
319
135
185
13
43
105
158
66
35
36
56
96
101
46
76
261
32
22
4
15%
13%
16%
5%
10%
13%
21%
17%
18%
12%
14%
17%
16%
12%
13%
14%
17%
21%
6%
c
c
cde
m
r
r
or
I frequently use post even when I can
use other methods
172
81
91
9
23
69
72
35
22
23
31
47
49
28
47
149
15
5
3
8%
8%
8%
4%
5%
9%
10%
9%
11%
8%
8%
8%
8%
7%
8%
8%
8%
5%
5%
cd
cd
None of these
157
82
75
24
25
51
56
52
12
10
12
20
46
25
66
121
19
9
8
7%
8%
6%
10%
6%
7%
8%
14%
7%
3%
3%
4%
7%
6%
11%
7%
10%
9%
13%
hij
k
klm
o
Don't know
33
14
19
4
8
13
8
4
3
3
4
9
8
7
9
31
-
2
1
2%
1%
2%
2%
2%
2%
1%
1%
1%
1%
1%
2%
1%
2%
2%
2%
-%
2%
1%
p

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm8. Showcard Which, If Any, Of These Statements Apply To You? (Multi Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                                                  | WORKING   | DEPRIVATION LEVEL   |
|-----------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                   |           |                     |
| Total                                                     | URBAN     | RURAL               |
| Significance Level: 95%                                   | a         | b                   |
| Unweighted total                                          | 2709      | 2265                |
| Effective Weighted Sample                                 | 2202      | 1856                |
| Total                                                     | 2198      | 1896                |
| Nowadays the only things I post to friends and relatives  |           |                     |
| are birthday or greeting cards rather than letters        | 807       | 697                 |
| 37%                                                       | 37%       | 37%                 |
| f                                                         |           |                     |
| I prefer to send e-mails rather than letters whenever     |           |                     |
| possible                                                  | 764       | 658                 |
| 35%                                                       | 35%       | 35%                 |
| d                                                         |           |                     |
| It is worth sending a letter for important communications | 613       | 518                 |
| 28%                                                       | 27%       | 32%                 |
| I love to send and receive letters and cards              | 601       | 508                 |
| 27%                                                       | 27%       | 31%                 |
| c                                                         | f         |                     |
| I only use post when there is no alternative              |           |                     |
| 516                                                       | 435       | 81                  |
| 23%                                                       | 23%       | 27%                 |
| f                                                         |           |                     |
| I prefer to send letters or e-mails to companies rather   |           |                     |
| than make a telephone call, so that I have a written      |           |                     |
| record                                                    | 413       | 344                 |
| 19%                                                       | 18%       | 23%                 |
| a                                                         | d         | f                   |
| Columns Tested: a,b - c,d - e,f                           |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qm8. Showcard Which, If Any, Of These Statements Apply To You? (Multi Code)

Base : Those responsible for sending or receiving any household mail

| URBANITY                                                   | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                    |           |                     |
| Total                                                      | URBAN     | RURAL               |
| Significance Level: 95%                                    | a         | b                   |
| Unweighted total                                           | 2709      | 2265                |
| Effective Weighted Sample                                  | 2202      | 1856                |
| Total                                                      | 2198      | 1896                |
| I would feel cut off from society if I can't send or don't |           |                     |
| receive post                                               | 319       | 270                 |
| 15%                                                        | 14%       | 16%                 |
| c                                                          | f         |                     |
| I frequently use post even when I can use other methods    | 172       | 145                 |
| 8%                                                         | 8%        | 9%                  |
| f                                                          |           |                     |
| None of these                                              | 157       | 137                 |
| 7%                                                         | 7%        | 7%                  |
| c                                                          | e         |                     |
| Don't know                                                 | 33        | 27                  |
| 2%                                                         | 1%        | 2%                  |
| Columns Tested: a,b - c,d - e,f                            |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi1 (Qi2). Have You Personally Had A Reason To Make A Complaint About Your Landline, Mobile, Or Internet Service Or Supplier In The Last 12 Months? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Yes landline
151
72
79
11
31
57
51
23
16
17
41
54
39
26
31
122
14
11
3
6%
6%
6%
3%
7%
7%
7%
6%
8%
6%
10%
9%
6%
6%
5%
6%
7%
9%
5%
c
c
gi
ln
Yes mobile
107
52
56
23
30
37
19
11
10
22
21
24
35
18
30
94
7
3
3
5%
5%
5%
7%
7%
5%
2%
3%
5%
7%
5%
4%
5%
4%
5%
5%
3%
3%
5%
f
f
f
g
Yes internet - fixed broadband/ narrowband
226
122
104
26
44
98
58
25
17
24
64
81
67
42
36
196
15
10
4
10%
11%
8%
8%
10%
12%
7%
6%
9%
8%
15%
14%
10%
10%
6%
10%
7%
9%
7%
f
ghi
lmn
n
n
Yes internet - mobile broadband
6
4
2
-
2
5
-
1
-
1
1
1
1
2
3
5
-
1
*
*%
*%
*%
-%
*%
1%
-%
*%
-%
*%
*%
*%
*%
*%
*%
*%
-%
*%
*%
f
ANY INTERNET
232
126
106
26
46
102
58
26
17
25
65
83
68
43
38
201
15
11
5
10%
11%
9%
8%
10%
13%
7%
7%
9%
8%
15%
14%
10%
10%
6%
10%
7%
10%
7%
b
cf
ghi
ln
n
n
No none of these
1963
931
1031
265
361
669
668
340
163
248
332
466
581
362
549
1633
177
97
56
83%
82%
84%
84%
80%
82%
86%
87%
83%
83%
79%
79%
83%
84%
87%
83%
86%
84%
86%
de
j
k
k
k
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi1 (Qi2). Have You Personally Had A Reason To Make A Complaint About Your Landline, Mobile, Or Internet Service Or Supplier In The Last 12 Months? (Multi Code)

Base : All respondents

| URBANITY                                   | WORKING   | DEPRIVATION LEVEL   |
|--------------------------------------------|-----------|---------------------|
| MEDIUM/                                    |           |                     |
| Total                                      | URBAN     | RURAL               |
| Significance Level: 95%                    | a         | b                   |
| Unweighted total                           | 2893      | 2426                |
| Effective Weighted Sample                  | 2355      | 1990                |
| Total                                      | 2355      | 2037                |
| Yes landline                               | 151       | 119                 |
| 6%                                         | 6%        | 10%                 |
| a                                          |           |                     |
| Yes mobile                                 | 107       | 92                  |
| 5%                                         | 5%        | 5%                  |
| Yes internet - fixed broadband/ narrowband |           |                     |
| 226                                        | 186       | 39                  |
| 10%                                        | 9%        | 12%                 |
| d                                          |           |                     |
| Yes internet - mobile broadband            | 6         | 6                   |
| *%                                         | *%        | -%                  |
| ANY INTERNET                               | 232       | 193                 |
| 10%                                        | 9%        | 12%                 |
| d                                          |           |                     |
| No none of these                           |           |                     |
| 1963                                       | 1711      | 252                 |
| 83%                                        | 84%       | 79%                 |
| b                                          | c         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi2 (Qi3). What Was The Issue You Had A Reason To Complain About (In Connection With Your Landline)? (Multi Code)

Base : Those with a reason to complain about their landline service or supplier in the last 12 months

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     | ~a          | ~b                 | ~c             | ~d       |
| Unweighted total                                            | 176         | 83                 | 93             | 14       |
| Effective Weighted Sample                                   | 148         | 67                 | 81             | 12       |
| Total                                                       | 151         | 72                 | 79             | 11       |
| Disruption of service                                       | 63          | **                 | **             | **       |
| 42%                                                         | **          | **                 | **             | **       |
| Poor quality of service                                     | 39          | **                 | **             | **       |
| 26%                                                         | **          | **                 | **             | **       |
| Overcharged                                                 | 20          | **                 | **             | **       |
| 13%                                                         | **          | **                 | **             | **       |
| Service not as promised/ advertised                         | 17          | **                 | **             | **       |
| 11%                                                         | **          | **                 | **             | **       |
| Bill incorrect                                              | 8           | **                 | **             | **       |
| 5%                                                          | **          | **                 | **             | **       |
| Terms of contract were unfair                               |             |                    |                |          |
| 6                                                           | **          | **                 | **             | **       |
| 4%                                                          | **          | **                 | **             | **       |
| Staff attitude/ problems with staff                         | 4           | **                 | **             | **       |
| 3%                                                          | **          | **                 | **             | **       |
| Charges not made clear/ unexpected                          |             |                    |                |          |
| charges                                                     | 4           | **                 | **             | **       |
| 2%                                                          | **          | **                 | **             | **       |
| Advertised tariffs not available to me                      |             |                    |                |          |
| 2                                                           | **          | **                 | **             | **       |
| 1%                                                          | **          | **                 | **             | **       |
| Other                                                       | 42          | **                 | **             | **       |
| 28%                                                         | **          | **                 | **             | **       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi2 (Qi3). What Was The Issue You Had A Reason To Complain About (In Connection With Your Landline)? (Multi Code)

Base : Those with a reason to complain about their landline service or supplier in the last 12 months

| URBANITY                                   | WORKING   | DEPRIVATION LEVEL   |
|--------------------------------------------|-----------|---------------------|
| MEDIUM/                                    |           |                     |
| Total                                      | URBAN     | RURAL               |
| Significance Level: 95%                    | a         | ~b                  |
| Unweighted total                           | 176       | 134                 |
| Effective Weighted Sample                  | 148       | 114                 |
| Total                                      | 151       | 119                 |
| Disruption of service                      | 63        | 56                  |
| 42%                                        | 47%       | **                  |
| Poor quality of service                    | 39        | 28                  |
| 26%                                        | 24%       | **                  |
| Overcharged                                | 20        | 12                  |
| 13%                                        | 10%       | **                  |
| Service not as promised/ advertised        | 17        | 15                  |
| 11%                                        | 12%       | **                  |
| Bill incorrect                             | 8         | 5                   |
| 5%                                         | 5%        | **                  |
| Terms of contract were unfair              |           |                     |
| 6                                          | 6         | **                  |
| 4%                                         | 5%        | **                  |
| Staff attitude/ problems with staff        | 4         | 4                   |
| 3%                                         | 3%        | **                  |
| Charges not made clear/ unexpected charges | 4         | 4                   |
| 2%                                         | 3%        | **                  |
| Advertised tariffs not available to me     | 2         | 2                   |
| 1%                                         | 2%        | **                  |
| Other                                      | 42        | 33                  |
| 28%                                        | 28%       | **                  |
| Columns Tested: a,b - c,d - e,f            |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi3 (Qi4). And Did You Go Ahead And Make A Complaint About Your Landline Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their landline service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
176
83
93
14
35
63
64
28
19
17
42
60
44
32
40
123
16
24
13
Effective Weighted Sample
148
67
81
12
30
54
51
25
15
15
37
50
37
27
35
112
15
21
13
Total
151
72
79
11
31
57
51
23
16
17
41
54
39
26
31
122
14
11
3
Yes
113
**
**
**
**
**
**
**
**
**
**
**
**
**
**
89
**
**
**
75%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
73%
**
**
**
No
37
**
**
**
**
**
**
**
**
**
**
**
**
**
**
33
**
**
**
25%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
27%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi3 (Qi4). And Did You Go Ahead And Make A Complaint About Your Landline Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their landline service or supplier in the last 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | ~b                  |
| Unweighted total          | 176       | 134                 |
| Effective Weighted Sample | 148       | 114                 |
| Total                     | 151       | 119                 |
| Yes                       | 113       | 89                  |
| 75%                       | 74%       | **                  |
| No                        | 37        | 30                  |
| 25%                       | 26%       | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi4 (Qi5). Why Did You Not Make A Complaint About Your Landline Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their landline service or supplier
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
43
18
25
1
12
18
12
5
4
6
15
15
8
10
10
33
1
4
5
Effective Weighted Sample
36
15
21
1
10
16
9
4
3
6
13
14
7
8
8
30
1
4
5
Total
37
15
23
*
10
16
10
4
2
7
13
13
9
8
7
33
1
1
1
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi4 (Qi5). Why Did You Not Make A Complaint About Your Landline Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their landline service or supplier
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
43
33
10
26
16
30
8
Effective Weighted Sample
36
28
8
23
13
27
7
Total
37
30
7
26
10
29
7
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi5 (Qi6). What Was The Issue You Had A Reason To Complain About, Regarding Your Mobile Phone Service? (Multi Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
118
55
63
25
29
42
22
14
11
20
24
27
37
20
34
89
9
8
12
Effective Weighted Sample
100
47
53
20
25
36
19
12
9
17
21
23
31
17
28
82
9
7
12
Total
107
52
56
23
30
37
19
11
10
22
21
24
35
18
30
94
7
3
3
Poor quality of service
27
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
25%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Poor coverage
27
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
25%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Disruption of service
25
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
24%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Overcharged
12
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Bill incorrect
12
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
12%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Charges not made clear/ unexpected charges
11
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
10%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Service not as promised/ advertised
10
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
10%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Staff attitude/ problems with staff
6
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
6%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Speed of internet connection
4
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
4%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Terms of contract were unfair
3
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
3%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi5 (Qi6). What Was The Issue You Had A Reason To Complain About, Regarding Your Mobile Phone Service? (Multi Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
118
55
63
25
29
42
22
14
11
20
24
27
37
20
34
89
9
8
12
Effective Weighted Sample
100
47
53
20
25
36
19
12
9
17
21
23
31
17
28
82
9
7
12
Total
107
52
56
23
30
37
19
11
10
22
21
24
35
18
30
94
7
3
3
Advertised tariffs not available to me
3
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
22
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
21%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi5 (Qi6). What Was The Issue You Had A Reason To Complain About, Regarding Your Mobile Phone Service? (Multi Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months

| URBANITY                                   | WORKING   | DEPRIVATION LEVEL   |
|--------------------------------------------|-----------|---------------------|
| MEDIUM/                                    |           |                     |
| Total                                      | URBAN     | RURAL               |
| Significance Level: 95%                    | ~a        | ~b                  |
| Unweighted total                           | 118       | 99                  |
| Effective Weighted Sample                  | 100       | 85                  |
| Total                                      | 107       | 92                  |
| Poor quality of service                    | 27        | **                  |
| 25%                                        | **        | **                  |
| Poor coverage                              | 27        | **                  |
| 25%                                        | **        | **                  |
| Disruption of service                      | 25        | **                  |
| 24%                                        | **        | **                  |
| Overcharged                                | 12        | **                  |
| 12%                                        | **        | **                  |
| Bill incorrect                             | 12        | **                  |
| 12%                                        | **        | **                  |
| Charges not made clear/ unexpected charges |           |                     |
| 11                                         | **        | **                  |
| 10%                                        | **        | **                  |
| Service not as promised/ advertised        | 10        | **                  |
| 10%                                        | **        | **                  |
| Staff attitude/ problems with staff        | 6         | **                  |
| 6%                                         | **        | **                  |
| Speed of internet connection               | 4         | **                  |
| 4%                                         | **        | **                  |
| Terms of contract were unfair              | 3         | **                  |
| 3%                                         | **        | **                  |
| Columns Tested: a,b - c,d - e,f            |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi5 (Qi6). What Was The Issue You Had A Reason To Complain About, Regarding Your Mobile Phone Service? (Multi Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months

| URBANITY                               | WORKING   | DEPRIVATION LEVEL   |
|----------------------------------------|-----------|---------------------|
| MEDIUM/                                |           |                     |
| Total                                  | URBAN     | RURAL               |
| Significance Level: 95%                | ~a        | ~b                  |
| Unweighted total                       | 118       | 99                  |
| Effective Weighted Sample              | 100       | 85                  |
| Total                                  | 107       | 92                  |
| Advertised tariffs not available to me | 3         | **                  |
| 2%                                     | **        | **                  |
| Other                                  | 22        | **                  |
| 21%                                    | **        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi6 (Qi7). And Did You Go Ahead And Make A Complaint About Your Mobile Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
118
55
63
25
29
42
22
14
11
20
24
27
37
20
34
89
9
8
12
Effective Weighted Sample
100
47
53
20
25
36
19
12
9
17
21
23
31
17
28
82
9
7
12
Total
107
52
56
23
30
37
19
11
10
22
21
24
35
18
30
94
7
3
3
Yes
88
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
82%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
No
19
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
18%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi6 (Qi7). And Did You Go Ahead And Make A Complaint About Your Mobile Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile service or supplier in the last 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | ~a        | ~b                  |
| Unweighted total          | 118       | 99                  |
| Effective Weighted Sample | 100       | 85                  |
| Total                     | 107       | 92                  |
| Yes                       | 88        | **                  |
| 82%                       | **        | **                  |
| No                        | 19        | **                  |
| 18%                       | **        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi7 (Qi8). Why Did You Not Make A Complaint About Your Mobile Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile service or supplier
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
23
12
11
3
6
9
5
3
4
4
2
9
5
4
5
18
-
3
2
Effective Weighted Sample
19
10
10
3
5
8
4
3
3
3
2
7
4
4
5
16
-
3
2
Total
19
11
8
2
5
9
4
2
4
4
1
9
4
4
3
17
-
1
1
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
Other
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi7 (Qi8). Why Did You Not Make A Complaint About Your Mobile Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile service or supplier
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
23
19
4
10
13
17
4
Effective Weighted Sample
19
16
3
9
11
15
3
Total
19
16
3
11
8
14
5
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi8 (Qi9). What Was The Issue You Had A Reason To Complain About, Regarding Your Internet Service? (Multi Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
246
130
116
29
48
106
63
32
21
29
65
75
77
50
44
191
17
21
17
Effective Weighted Sample
212
110
102
25
41
92
54
29
17
26
60
68
65
45
37
175
16
19
17
Total
226
122
104
26
44
98
58
25
17
24
64
81
67
42
36
196
15
10
4
Disruption of service
113
61
52
**
**
53
**
**
**
**
**
**
**
**
**
98
**
**
**
50%
50%
50%
**
**
54%
**
**
**
**
**
**
**
**
**
50%
**
**
**
Poor quality of service
63
34
29
**
**
27
**
**
**
**
**
**
**
**
**
54
**
**
**
28%
28%
28%
**
**
27%
**
**
**
**
**
**
**
**
**
27%
**
**
**
Speed of internet connection
41
25
16
**
**
18
**
**
**
**
**
**
**
**
**
37
**
**
**
18%
21%
15%
**
**
19%
**
**
**
**
**
**
**
**
**
19%
**
**
**
Poor coverage
23
11
12
**
**
8
**
**
**
**
**
**
**
**
**
21
**
**
**
10%
9%
11%
**
**
8%
**
**
**
**
**
**
**
**
**
11%
**
**
**
Service not as promised/ advertised
21
10
11
**
**
8
**
**
**
**
**
**
**
**
**
18
**
**
**
9%
8%
11%
**
**
9%
**
**
**
**
**
**
**
**
**
9%
**
**
**
Overcharged
17
8
9
**
**
7
**
**
**
**
**
**
**
**
**
15
**
**
**
8%
7%
9%
**
**
7%
**
**
**
**
**
**
**
**
**
8%
**
**
**
Bill incorrect
10
7
3
**
**
4
**
**
**
**
**
**
**
**
**
9
**
**
**
5%
6%
3%
**
**
4%
**
**
**
**
**
**
**
**
**
5%
**
**
**
Staff attitude/ problems with staff
9
5
4
**
**
3
**
**
**
**
**
**
**
**
**
6
**
**
**
4%
4%
4%
**
**
3%
**
**
**
**
**
**
**
**
**
3%
**
**
**
Charges not made clear/ unexpected charges
8
5
2
**
**
4
**
**
**
**
**
**
**
**
**
7
**
**
**
3%
4%
2%
**
**
4%
**
**
**
**
**
**
**
**
**
4%
**
**
**
Advertised tariffs not available to me
5
4
1
**
**
3
**
**
**
**
**
**
**
**
**
4
**
**
**
2%
3%
1%
**
**
3%
**
**
**
**
**
**
**
**
**
2%
**
**
**
Bill not received
3
3
-
**
**
1
**
**
**
**
**
**
**
**
**
3
**
**
**
2%
3%
-%
**
**
1%
**
**
**
**
**
**
**
**
**
2%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi8 (Qi9). What Was The Issue You Had A Reason To Complain About, Regarding Your Internet Service? (Multi Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
246
130
116
29
48
106
63
32
21
29
65
75
77
50
44
191
17
21
17
Effective Weighted Sample
212
110
102
25
41
92
54
29
17
26
60
68
65
45
37
175
16
19
17
Total
226
122
104
26
44
98
58
25
17
24
64
81
67
42
36
196
15
10
4
Terms of contract were unfair
3
2
1
**
**
2
**
**
**
**
**
**
**
**
**
2
**
**
**
1%
2%
1%
**
**
2%
**
**
**
**
**
**
**
**
**
1%
**
**
**
Other
26
10
16
**
**
9
**
**
**
**
**
**
**
**
**
18
**
**
**
12%
8%
15%
**
**
10%
**
**
**
**
**
**
**
**
**
9%
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi8 (Qi9). What Was The Issue You Had A Reason To Complain About, Regarding Your Internet Service? (Multi Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
~d
e
~f
Unweighted total
246
200
46
157
88
154
75
Effective Weighted Sample
212
172
41
138
76
137
68
Total
226
186
39
158
67
151
70
Disruption of service
113
101
**
81
**
76
**
50%
54%
**
51%
**
50%
**
Poor quality of service
63
51
**
41
**
33
**
28%
28%
**
26%
**
22%
**
Speed of internet connection
41
33
**
30
**
25
**
18%
18%
**
19%
**
17%
**
Poor coverage
23
19
**
14
**
12
**
10%
10%
**
9%
**
8%
**
Service not as promised/ advertised
21
17
**
12
**
11
**
9%
9%
**
7%
**
7%
**
Overcharged
17
10
**
12
**
15
**
8%
6%
**
7%
**
10%
**
Bill incorrect
10
8
**
7
**
5
**
5%
4%
**
4%
**
3%
**
Staff attitude/ problems with staff
9
8
**
7
**
5
**
4%
4%
**
4%
**
3%
**
Charges not made clear/ unexpected charges
8
6
**
5
**
6
**
3%
3%
**
3%
**
4%
**
Advertised tariffs not available to me
5
3
**
4
**
4
**
2%
1%
**
3%
**
3%
**
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi8 (Qi9). What Was The Issue You Had A Reason To Complain About, Regarding Your Internet Service? (Multi Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months

| URBANITY                        | WORKING   | DEPRIVATION LEVEL   |
|---------------------------------|-----------|---------------------|
| MEDIUM/                         |           |                     |
| Total                           | URBAN     | RURAL               |
| Significance Level: 95%         | a         | ~b                  |
| Unweighted total                | 246       | 200                 |
| Effective Weighted Sample       | 212       | 172                 |
| Total                           | 226       | 186                 |
| Bill not received               | 3         | 3                   |
| 2%                              | 2%        | **                  |
| Terms of contract were unfair   | 3         | 3                   |
| 1%                              | 2%        | **                  |
| Other                           | 26        | 22                  |
| 12%                             | 12%       | **                  |
| Columns Tested: a,b - c,d - e,f |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi9 (Qi10). And Did You Go Ahead And Make A Complaint About Your Internet Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
~c
~d
e
~f
~g
~h
~i
~j
~k
~l
~m
~n
o
~p
~q
~r
Unweighted total
246
130
116
29
48
106
63
32
21
29
65
75
77
50
44
191
17
21
17
Effective Weighted Sample
212
110
102
25
41
92
54
29
17
26
60
68
65
45
37
175
16
19
17
Total
226
122
104
26
44
98
58
25
17
24
64
81
67
42
36
196
15
10
4
Yes
186
106
80
**
**
84
**
**
**
**
**
**
**
**
**
159
**
**
**
82%
87%
77%
**
**
86%
**
**
**
**
**
**
**
**
**
81%
**
**
**
b
No
40
15
24
**
**
14
**
**
**
**
**
**
**
**
**
37
**
**
**
18%
13%
23%
**
**
14%
**
**
**
**
**
**
**
**
**
19%
**
**
**
a

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi9 (Qi10). And Did You Go Ahead And Make A Complaint About Your Internet Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their fixed broadband/ narrowband internet service or supplier in the last 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
~b
c
~d
e
~f
Unweighted total
246
200
46
157
88
154
75
Effective Weighted Sample
212
172
41
138
76
137
68
Total
226
186
39
158
67
151
70
Yes
186
154
**
134
**
121
**
82%
83%
**
85%
**
80%
**
No
40
33
**
24
**
30
**
18%
17%
**
15%
**
20%
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi10 (Qi11). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their fixed broadband/ narrowband internet service or supplier
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
42
16
26
5
8
16
13
6
4
5
10
17
11
3
11
36
1
1
4
Effective Weighted Sample
36
13
23
4
7
14
12
6
4
5
9
15
10
3
8
33
1
1
4
Total
40
15
24
5
7
14
13
5
3
5
9
18
11
3
8
37
1
*
1
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi10 (Qi11). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their fixed broadband/ narrowband internet service or supplier
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
42
34
8
22
20
29
9
Effective Weighted Sample
36
29
7
20
17
26
9
Total
40
33
7
24
15
30
8
The problem was sorted out
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Not worth the hassle
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Didn't have time
**
**
**
**
**
**
**
**
**
**
**
**
**
**
They wouldn't do anything anyway
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Did not know where to go
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Don't know
**
**
**
**
**
**
**
**
**
**
**
**
**
**

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi11 (Qi12). What Was The Issue You Had A Reason To Complain About, Regarding Your Mobile Broadband Service? (Multi Code)

Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
8
5
3
-
2
6
-
1
-
1
1
2
1
2
3
6
-
1
1
Effective Weighted Sample
7
4
3
-
2
5
-
1
-
1
1
2
1
2
3
6
-
1
1
Total
6
4
2
-
2
5
-
1
-
1
1
1
1
2
3
5
-
1
*
Disruption of service
**
**
**
-
**
**
-
**
-
**
**
**
**
**
**
**
-
**
**
**
**
**
-%
**
**
-%
**
-%
**
**
**
**
**
**
**
-%
**
**
Poor coverage
**
**
**
-
**
**
-
**
-
**
**
**
**
**
**
**
-
**
**
**
**
**
-%
**
**
-%
**
-%
**
**
**
**
**
**
**
-%
**
**
Poor quality of service
**
**
**
-
**
**
-
**
-
**
**
**
**
**
**
**
-
**
**
**
**
**
-%
**
**
-%
**
-%
**
**
**
**
**
**
**
-%
**
**
Service not as promised/ advertised
**
**
**
-
**
**
-
**
-
**
**
**
**
**
**
**
-
**
**
**
**
**
-%
**
**
-%
**
-%
**
**
**
**
**
**
**
-%
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi11 (Qi12). What Was The Issue You Had A Reason To Complain About, Regarding Your Mobile Broadband Service? (Multi Code)

Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
8
8
-
4
4
4
3
Effective Weighted Sample
7
7
-
4
3
4
3
Total
6
6
-
3
3
4
2
Disruption of service
**
**
-
**
**
**
**
**
**
-%
**
**
**
**
Poor coverage
**
**
-
**
**
**
**
**
**
-%
**
**
**
**
Poor quality of service
**
**
-
**
**
**
**
**
**
-%
**
**
**
**
Service not as promised/ advertised
**
**
-
**
**
**
**
**
**
-%
**
**
**
**
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi12 (Qi13). And Did You Go Ahead And Make A Complaint About Your Mobile Broadband Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
8
5
3
-
2
6
-
1
-
1
1
2
1
2
3
6
-
1
1
Effective Weighted Sample
7
4
3
-
2
5
-
1
-
1
1
2
1
2
3
6
-
1
1
Total
6
4
2
-
2
5
-
1
-
1
1
1
1
2
3
5
-
1
*
Yes
**
**
**
-
**
**
-
**
-
**
**
**
**
**
**
**
-
**
**
**
**
**
-%
**
**
-%
**
-%
**
**
**
**
**
**
**
-%
**
**
No
**
**
**
-
**
**
-
**
-
**
**
**
**
**
**
**
-
**
**
**
**
**
-%
**
**
-%
**
-%
**
**
**
**
**
**
**
-%
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi12 (Qi13). And Did You Go Ahead And Make A Complaint About Your Mobile Broadband Service Or Supplier? (Single Code)

Base : Those with a reason to complain about their mobile broadband internet service or supplier in the last 12 months

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | ~a        | ~b                  |
| Unweighted total          | 8         | 8                   |
| Effective Weighted Sample | 7         | 7                   |
| Total                     | 6         | 6                   |
| Yes                       | **        | **                  |
| **                        | **        | -%                  |
| No                        | **        | **                  |
| **                        | **        | -%                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi13 (Qi14). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile broadband internet service or supplier
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
3
2
1
-
1
2
-
-
-
-
1
1
1
1
-
3
-
-
-
Effective Weighted Sample
3
2
1
-
1
2
-
-
-
-
1
1
1
1
-
3
-
-
-
Total
3
2
1
-
1
2
-
-
-
-
1
1
1
1
-
3
-
-
-
The problem was sorted out
**
**
**
-
**
**
-
-
-
-
**
**
**
**
-
**
-
-
-
**
**
**
-%
**
**
-%
-%
-%
-%
**
**
**
**
-%
**
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qi13 (Qi14). Why Did You Not Make A Complaint About Your Internet Service Or Supplier? (Multi Code)

Base : Those did not go ahead and make a complaint about their mobile broadband internet service or supplier
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
3
3
-
3
-
3
-
Effective Weighted Sample
3
3
-
3
-
3
-
Total
3
3
-
3
-
3
-
The problem was sorted out
**
**
-
**
-
**
-
**
**
-%
**
-%
**
-%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz1. Showcard Could You Please Take A Look At The Options Shown On This Card And Let Me Know Which Applies To You? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Married/ civil partnership
1181
602
578
30
205
497
449
81
103
172
290
362
362
237
217
998
102
53
27
50%
53%
47%
9%
45%
61%
58%
21%
53%
58%
69%
61%
52%
55%
34%
51%
50%
46%
42%
b
c
cd
cd
g
g
ghi
lmn
n
n
r
Co-habiting
189
99
90
23
87
63
16
22
20
28
47
52
40
48
50
152
21
12
4
8%
9%
7%
7%
19%
8%
2%
6%
10%
9%
11%
9%
6%
11%
8%
8%
10%
10%
6%
f
cef
f
g
g
l
l
Single
589
292
298
258
143
145
43
154
36
59
54
108
186
87
209
496
46
26
22
25%
26%
24%
82%
32%
18%
6%
40%
18%
20%
13%
18%
27%
20%
33%
25%
22%
22%
34%
def
ef
f
hij
j
km
klm
opq
Widowed, divorced or separated
378
129
249
-
12
106
260
129
36
38
27
67
106
55
148
308
36
23
12
16%
11%
20%
-%
3%
13%
34%
33%
19%
13%
6%
11%
15%
13%
23%
16%
18%
20%
18%
a
c
cd
cde
hij
j
j
klm
Refused
18
7
11
6
3
4
5
4
-
3
2
2
4
4
8
15
-
3
-
1%
1%
1%
2%
1%
1%
1%
1%
-%
1%
*%
*%
1%
1%
1%
1%
-%
2%
-%
ef
opr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz1. Showcard Could You Please Take A Look At The Options Shown On This Card And Let Me Know Which Applies To You? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Married/ civil partnership
1181
1000
181
738
437
796
357
50%
49%
57%
56%
42%
55%
42%
a
d
f
Co-habiting
189
169
19
149
40
104
81
8%
8%
6%
11%
4%
7%
10%
d
e
Single
589
527
62
286
302
299
269
25%
26%
20%
22%
29%
21%
32%
b
c
e
Widowed, divorced or separated
378
323
56
134
242
237
129
16%
16%
17%
10%
24%
16%
15%
c
Refused
18
18
-
10
8
12
6
1%
1%
-%
1%
1%
1%
1%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
WHITE British
1588
740
849
213
278
554
542
253
126
200
299
409
485
299
394
1467
38
43
40
67%
66%
69%
67%
62%
68%
70%
65%
64%
67%
71%
69%
70%
69%
63%
75%
19%
37%
62%
d
d
n
n
n
pqr
p
pq
English
206
118
88
20
21
66
98
32
15
33
47
53
62
36
54
196
4
6
*
9%
10%
7%
6%
5%
8%
13%
8%
8%
11%
11%
9%
9%
8%
9%
10%
2%
5%
1%
b
d
cde
pqr
r
Scottish
159
77
82
18
27
59
54
31
17
20
28
31
43
27
57
9
150
-
-
7%
7%
7%
6%
6%
7%
7%
8%
9%
7%
7%
5%
6%
6%
9%
*%
73%
-%
-%
k
oqr
Welsh
71
30
41
8
17
21
25
21
6
8
7
14
13
16
27
10
1
60
-
3%
3%
3%
2%
4%
3%
3%
5%
3%
3%
2%
2%
2%
4%
4%
1%
*%
52%
-%
j
l
opr
Irish
33
18
15
5
6
11
11
9
3
7
3
5
10
8
10
8
3
1
21
1%
2%
1%
2%
1%
1%
1%
2%
2%
2%
1%
1%
1%
2%
2%
*%
2%
1%
33%
o
opq
Any other white background
77
37
40
8
31
28
9
10
12
8
7
19
16
19
23
72
2
1
2
3%
3%
3%
2%
7%
3%
1%
2%
6%
3%
2%
3%
2%
4%
4%
4%
1%
1%
3%
cef
f
gj
pq
q
MIXED White and Black Caribbean
9
7
3
1
6
2
1
2
1
-
1
3
2
1
2
9
-
-
-
*%
1%
*%
*%
1%
*%
*%
*%
1%
-%
*%
1%
*%
*%
*%
*%
-%
-%
-%
ef
White and Black African
4
3
2
1
1
3
-
1
-
1
1
1
3
-
1
4
-
-
-
*%
*%
*%
*%
*%
*%
-%
*%
-%
*%
*%
*%
*%
-%
*%
*%
-%
-%
-%
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
White and Asian
5
2
2
1
3
-
-
-
-
1
1
2
1
-
1
5
-
-
-
*%
*%
*%
*%
1%
-%
-%
-%
-%
*%
*%
*%
*%
-%
*%
*%
-%
-%
-%
f
ef
Any other mixed background
11
7
4
2
5
4
-
2
-
-
-
3
5
-
3
11
-
-
-
*%
1%
*%
1%
1%
*%
-%
1%
-%
-%
-%
*%
1%
-%
*%
1%
-%
-%
-%
f
f
f
ASIAN AND BRITISH ASIAN Indian
40
16
24
9
11
11
8
5
4
4
6
9
9
5
17
38
1
1
-
2%
1%
2%
3%
3%
1%
1%
1%
2%
1%
1%
1%
1%
1%
3%
2%
1%
1%
-%
f
f
r
Pakistani
40
20
20
10
18
7
5
9
2
6
5
8
12
6
13
35
5
-
*
2%
2%
2%
3%
4%
1%
1%
2%
1%
2%
1%
1%
2%
1%
2%
2%
2%
-%
*%
ef
ef
q
q
Bangladeshi
6
5
1
2
2
1
1
1
1
1
1
1
2
2
1
4
1
1
-
*%
*%
*%
1%
1%
*%
*%
*%
1%
*%
*%
*%
*%
*%
*%
*%
*%
1%
-%
o
Any other Asian background
13
6
6
-
4
6
2
1
-
2
3
6
4
1
2
13
-
-
-
1%
1%
*%
-%
1%
1%
*%
*%
-%
1%
1%
1%
1%
*%
*%
1%
-%
-%
-%
BLACK AND BLACK BRITISH Caribbean
25
13
12
4
7
9
5
3
4
4
-
7
8
5
6
25
-
-
-
1%
1%
1%
1%
2%
1%
1%
1%
2%
1%
-%
1%
1%
1%
1%
1%
-%
-%
-%
j
j
African
37
20
18
7
5
22
4
6
2
2
7
11
14
1
11
37
-
-
*
2%
2%
1%
2%
1%
3%
1%
2%
1%
1%
2%
2%
2%
*%
2%
2%
-%
-%
*%
f
f
m
m
m
pq

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

QZ2. SHOWCARD Which of the groups on this card do you consider you belong to? (SINGLE CODE) Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Any other black background
2
1
1
-
-
2
-
-
1
-
1
1
-
1
1
2
-
-
-
*%
*%
*%
-%
-%
*%
-%
-%
*%
-%
*%
*%
-%
*%
*%
*%
-%
-%
-%
MIDDLE EAST AND ARABIC ORIGIN Iranian
1
-
1
-
-
-
1
-
-
-
-
1
-
-
-
1
-
-
-
*%
-%
*%
-%
-%
-%
*%
-%
-%
-%
-%
*%
-%
-%
-%
*%
-%
-%
-%
CHINESE OR OTHER ETHNIC GROUP Chinese
8
4
4
3
2
3
*
1
-
2
3
5
2
1
1
7
-
1
*
*%
*%
*%
1%
*%
*%
*%
*%
-%
1%
1%
1%
*%
*%
*%
*%
-%
*%
*%
f
Any other background
5
1
4
-
3
*
2
-
-
-
-
-
4
-
1
4
-
1
*
*%
*%
*%
-%
1%
*%
*%
-%
-%
-%
-%
-%
1%
-%
*%
*%
-%
*%
*%
e
Refused
15
6
8
4
2
5
4
4
-
1
2
2
3
4
5
12
-
3
-
1%
1%
1%
1%
*%
1%
*%
1%
-%
*%
*%
*%
*%
1%
1%
1%
-%
2%
-%
opr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz2. Showcard Which Of The Groups On This Card Do You Consider You Belong To? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
WHITE British
1588
1359
229
896
685
1076
472
67%
67%
72%
68%
67%
74%
56%
a
f
English
206
180
26
110
94
139
67
9%
9%
8%
8%
9%
10%
8%
Scottish
159
139
20
82
77
61
98
7%
7%
6%
6%
8%
4%
12%
e
Welsh
71
57
14
37
33
49
22
3%
3%
4%
3%
3%
3%
3%
Irish
33
21
12
14
18
7
5
1%
1%
4%
1%
2%
*%
1%
a
Any other white background
77
66
11
53
24
36
39
3%
3%
4%
4%
2%
2%
5%
d
e
MIXED White and Black Caribbean
9
8
2
6
3
5
4
*%
*%
*%
*%
*%
*%
1%
White and Black African
4
4
-
3
2
-
4
*%
*%
-%
*%
*%
-%
*%
e
White and Asian
5
5
-
2
2
2
2
*%
*%
-%
*%
*%
*%
*%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz2. Showcard Which Of The Groups On This Card Do You Consider You Belong To? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Any other mixed background
11
11
-
8
3
3
8
*%
1%
-%
1%
*%
*%
1%
e
ASIAN AND BRITISH ASIAN
Indian
40
39
1
22
18
10
30
2%
2%
*%
2%
2%
1%
4%
b
e
Pakistani
40
39
1
17
23
8
31
2%
2%
*%
1%
2%
1%
4%
b
e
Bangladeshi
6
6
-
4
3
3
3
*%
*%
-%
*%
*%
*%
*%
Any other Asian background
13
11
2
7
6
8
5
1%
1%
1%
1%
1%
1%
1%
BLACK AND BLACK BRITISH Caribbean
25
25
-
17
8
8
17
1%
1%
-%
1%
1%
1%
2%
b
e
African
37
37
-
24
13
15
22
2%
2%
-%
2%
1%
1%
3%
b
e
Any other black background
2
2
-
1
1
1
2
*%
*%
-%
*%
*%
*%
*%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz2. Showcard Which Of The Groups On This Card Do You Consider You Belong To? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
MIDDLE EAST AND ARABIC ORIGIN Iranian
1
1
-
-
1
1
-
*%
*%
-%
-%
*%
*%
-%
CHINESE OR OTHER ETHNIC GROUP
Chinese
8
8
*
5
3
4
4
*%
*%
*%
*%
*%
*%
*%
Any other background
5
5
-
2
3
2
3
*%
*%
-%
*%
*%
*%
*%
Refused
15
15
-
6
8
12
3
1%
1%
-%
*%
1%
1%
*%

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz3 (C9). Showcard Which Of These, If Any, Limit Your Daily Activities Or The Work You Can Do? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Cannot walk far or manage stairs or can only do so with difficulty
119
55
64
-
3
28
88
39
10
10
3
15
26
22
54
92
14
9
4
5%
5%
5%
-%
1%
3%
11%
10%
5%
3%
1%
3%
4%
5%
9%
5%
7%
7%
6%
cd
cde
hij
j
j
k
klm
Poor hearing, partial hearing or
deafness
86
51
35
-
3
15
68
21
10
4
4
14
18
21
33
72
5
6
3
4%
4%
3%
-%
1%
2%
9%
5%
5%
1%
1%
2%
3%
5%
5%
4%
2%
5%
4%
b
c
cde
ij
ij
kl
kl
Breathlessness or chest pains
85
33
52
3
8
17
57
29
9
4
6
7
20
10
49
66
11
6
3
4%
3%
4%
1%
2%
2%
7%
7%
5%
1%
1%
1%
3%
2%
8%
3%
5%
5%
4%
cde
ij
ij
klm
Poor vision, partial sight or blindness
56
25
31
1
-
12
43
18
5
4
4
8
8
16
25
45
5
4
2
2%
2%
3%
*%
-%
1%
6%
5%
3%
1%
1%
1%
1%
4%
4%
2%
2%
3%
4%
d
cde
ij
kl
kl
Mental health problems or difficulties
34
17
17
2
4
19
9
18
3
1
-
2
8
5
18
27
3
2
2
1%
1%
1%
1%
1%
2%
1%
5%
2%
*%
-%
*%
1%
1%
3%
1%
1%
2%
3%
ij
j
kl
Limited ability to reach
26
12
14
-
1
3
22
3
6
2
1
5
4
3
13
22
2
*
1
1%
1%
1%
-%
*%
*%
3%
1%
3%
1%
*%
1%
1%
1%
2%
1%
1%
*%
1%
cde
gj
l
Dyslexia
16
10
6
6
3
6
-
4
1
3
2
3
5
2
6
14
1
*
*
1%
1%
1%
2%
1%
1%
-%
1%
*%
1%
*%
*%
1%
1%
1%
1%
*%
*%
1%
f
f
f

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz3 (C9). Showcard Which Of These, If Any, Limit Your Daily Activities Or The Work You Can Do? (Multi Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Other illnesses or health problems which limit your daily activities or the work that you can do
102
45
58
4
11
29
59
36
9
6
9
13
26
12
50
82
10
6
4
4%
4%
5%
1%
3%
4%
8%
9%
4%
2%
2%
2%
4%
3%
8%
4%
5%
5%
6%
c
cde
hij
klm
None
1993
956
1037
302
422
722
548
278
159
273
394
542
612
370
466
1678
169
93
53
85%
85%
85%
95%
93%
89%
71%
71%
81%
91%
94%
92%
88%
86%
74%
85%
82%
80%
82%
ef
ef
f
g
gh
gh
lmn
n
n
q
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz3 (C9). Showcard Which Of These, If Any, Limit Your Daily Activities Or The Work You Can Do? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Cannot walk far or manage stairs or can only do so with difficulty
119
102
16
13
105
62
53
5%
5%
5%
1%
10%
4%
6%
c
e
Poor hearing, partial hearing or deafness
86
70
16
23
63
50
33
4%
3%
5%
2%
6%
3%
4%
c
Breathlessness or chest pains
85
76
10
23
62
39
43
4%
4%
3%
2%
6%
3%
5%
c
e
Poor vision, partial sight or blindness
56
47
9
10
46
29
25
2%
2%
3%
1%
5%
2%
3%
c
Mental health problems or difficulties
34
30
4
4
30
18
14
1%
1%
1%
*%
3%
1%
2%
c
Limited ability to reach
26
21
5
1
25
13
12
1%
1%
1%
*%
2%
1%
1%
c
Dyslexia
16
14
2
8
7
11
5
1%
1%
1%
1%
1%
1%
1%
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz3 (C9). Showcard Which Of These, If Any, Limit Your Daily Activities Or The Work You Can Do? (Multi Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Other illnesses or health problems which limit your daily activities or the work that you can do
102
84
18
21
82
56
42
4%
4%
6%
2%
8%
4%
5%
c
None
1993
1729
264
1231
753
1248
691
85%
85%
83%
94%
73%
86%
82%
d
f

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
95
41
54
2
-
19
74
32
8
7
5
13
14
28
40
64
8
11
12
Effective Weighted Sample
77
36
42
2
-
17
59
25
7
6
5
11
13
23
31
57
7
9
12
Total
56
25
31
1
-
12
43
18
5
4
4
8
8
16
25
45
5
4
2
Have difficulty seeing ordinary newspaper print
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if close to his or her face
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a newspaper headline
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a large print book
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend across a road
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend across a room
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot tell by the light where the windows are
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if he or she is at arm's length
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
~f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
95
41
54
2
-
19
74
32
8
7
5
13
14
28
40
64
8
11
12
Effective Weighted Sample
77
36
42
2
-
17
59
25
7
6
5
11
13
23
31
57
7
9
12
Total
56
25
31
1
-
12
43
18
5
4
4
8
8
16
25
45
5
4
2
Cannot see the shapes of furniture in the room
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Other
**
**
**
**
-
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
**
-%
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
~a
~b
~c
~d
~e
~f
Unweighted total
95
76
19
14
81
45
38
Effective Weighted Sample
77
62
16
13
64
39
33
Total
56
47
9
10
46
29
25
Have difficulty seeing ordinary newspaper print
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if close to his or her face
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a newspaper headline
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to read a large print book
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend across a road
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend across a room
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot tell by the light where the windows are
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Cannot see well enough to recognise a friend if he or she is at arm's length
**
**
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d - e,f

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz4 (C10). Showcard Which Of These Best Describes Your Sight? (Single Code)

Base : Those with poor vision, partial sight or blindness

| URBANITY                                       | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------|-----------|---------------------|
| MEDIUM/                                        |           |                     |
| Total                                          | URBAN     | RURAL               |
| Significance Level: 95%                        | ~a        | ~b                  |
| Unweighted total                               | 95        | 76                  |
| Effective Weighted Sample                      | 77        | 62                  |
| Total                                          | 56        | 47                  |
| Cannot see the shapes of furniture in the room | **        | **                  |
| **                                             | **        | **                  |
| Other                                          | **        | **                  |
| **                                             | **        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
~a
~b
~c
~d
~e
f
~g
~h
~i
~j
~k
~l
~m
~n
~o
~p
~q
~r
Unweighted total
141
80
61
-
3
19
119
40
15
7
4
20
28
36
56
98
10
20
13
Effective Weighted Sample
108
61
48
-
2
16
92
30
10
6
4
15
22
25
48
83
10
17
12
Total
86
51
35
-
3
15
68
21
10
4
4
14
18
21
33
72
5
6
3
Cannot hear sounds at all
2
**
**
-
**
**
1
**
**
**
**
**
**
**
**
**
**
**
**
3%
**
**
-%
**
**
2%
**
**
**
**
**
**
**
**
**
**
**
**
Cannot follow a TV programme with the volume turned up
7
**
**
-
**
**
7
**
**
**
**
**
**
**
**
**
**
**
**
9%
**
**
-%
**
**
10%
**
**
**
**
**
**
**
**
**
**
**
**
Have difficulty hearing someone talking in a loud voice in a quiet room
15
**
**
-
**
**
12
**
**
**
**
**
**
**
**
**
**
**
**
17%
**
**
-%
**
**
18%
**
**
**
**
**
**
**
**
**
**
**
**
Cannot hear a doorbell, alarm clock or telephone bell
5
**
**
-
**
**
4
**
**
**
**
**
**
**
**
**
**
**
**
6%
**
**
-%
**
**
5%
**
**
**
**
**
**
**
**
**
**
**
**
Cannot follow a TV programme at a volume others find acceptable
20
**
**
-
**
**
16
**
**
**
**
**
**
**
**
**
**
**
**
23%
**
**
-%
**
**
23%
**
**
**
**
**
**
**
**
**
**
**
**
Difficulty hearing someone talking in a normal voice in a quiet room
7
**
**
-
**
**
6
**
**
**
**
**
**
**
**
**
**
**
**
8%
**
**
-%
**
**
9%
**
**
**
**
**
**
**
**
**
**
**
**
Difficulty following a conversation against background noise
16
**
**
-
**
**
13
**
**
**
**
**
**
**
**
**
**
**
**
19%
**
**
-%
**
**
20%
**
**
**
**
**
**
**
**
**
**
**
**
Other
9
**
**
-
**
**
5
**
**
**
**
**
**
**
**
**
**
**
**
11%
**
**
-%
**
**
7%
**
**
**
**
**
**
**
**
**
**
**
**
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness

| GENDER                                                      | AGE GROUP   | HOUSEHOLD INCOME   | SOCIAL GROUP   | NATION   |
|-------------------------------------------------------------|-------------|--------------------|----------------|----------|
| UNDER                                                       | £11.5K-     | £17.5K-            | ENG            |          |
| Total                                                       | MALE        | FEMALE             | 16-24          | 25-34    |
| SCOT                                                        |             |                    |                |          |
| LAND                                                        | WALES       | NI                 |                |          |
| Significance Level: 95%                                     | ~a          | ~b                 | ~c             | ~d       |
| Unweighted total                                            | 141         | 80                 | 61             | -        |
| Effective Weighted Sample                                   | 108         | 61                 | 48             | -        |
| Total                                                       | 86          | 51                 | 35             | -        |
| Don't know                                                  | 5           | **                 | **             | -        |
| 6%                                                          | **          | **                 | -%             | **       |
| Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r |             |                    |                |          |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness

| URBANITY                                                   | WORKING   | DEPRIVATION LEVEL   |
|------------------------------------------------------------|-----------|---------------------|
| MEDIUM/                                                    |           |                     |
| Total                                                      | URBAN     | RURAL               |
| Significance Level: 95%                                    | a         | ~b                  |
| Unweighted total                                           | 141       | 109                 |
| Effective Weighted Sample                                  | 108       | 83                  |
| Total                                                      | 86        | 70                  |
| Cannot hear sounds at all                                  | 2         | 2                   |
| 3%                                                         | 3%        | **                  |
| Cannot follow a TV programme with the volume turned        |           |                     |
| up                                                         | 7         | 5                   |
| 9%                                                         | 7%        | **                  |
| Have difficulty hearing someone talking in a loud voice in |           |                     |
| a quiet room                                               | 15        | 13                  |
| 17%                                                        | 18%       | **                  |
| Cannot hear a doorbell, alarm clock or telephone bell      | 5         | 4                   |
| 6%                                                         | 6%        | **                  |
| Cannot follow a TV programme at a volume others find       |           |                     |
| acceptable                                                 | 20        | 17                  |
| 23%                                                        | 24%       | **                  |
| Difficulty hearing someone talking in a normal voice in a  |           |                     |
| quiet room                                                 | 7         | 6                   |
| 8%                                                         | 8%        | **                  |
| Difficulty following a conversation against background     |           |                     |
| noise                                                      | 16        | 11                  |
| 19%                                                        | 16%       | **                  |
| Other                                                      | 9         | 7                   |
| 11%                                                        | 11%       | **                  |
| Columns Tested: a,b - c,d - e,f                            |           |                     |

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz5 (C11). Showcard Which Of These Best Describes Your Hearing? (Single Code)

Base : Those with poor hearing, partial hearing or deafness

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | ~b                  |
| Unweighted total          | 141       | 109                 |
| Effective Weighted Sample | 108       | 83                  |
| Total                     | 86        | 70                  |
| Don't know                | 5         | 5                   |
| 6%                        | 7%        | **                  |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz8 (Qz9A). Could You Please Tell Me If Your Total Household Income From All Sources Before Tax And Other Deductions Is Above Or Below £11,500 Per Year?

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Under £11,500
390
141
248
51
68
101
169
390
-
-
-
16
68
48
257
307
43
27
13
17%
13%
20%
16%
15%
12%
22%
100%
-%
-%
-%
3%
10%
11%
41%
16%
21%
23%
21%
a
cde
hij
k
k
klm
o
o
o
Above £11,500
1279
661
619
127
283
530
339
-
187
294
398
419
423
245
190
1071
109
65
34
54%
58%
50%
40%
63%
65%
44%
-%
95%
98%
95%
71%
61%
57%
30%
54%
53%
56%
52%
b
cf
cf
g
gj
g
lmn
n
n
Don't know
226
109
117
103
31
38
53
-
3
3
6
37
67
41
80
195
13
8
9
10%
10%
10%
33%
7%
5%
7%
-%
1%
1%
1%
6%
10%
9%
13%
10%
7%
7%
14%
def
g
g
g
k
k
pq
Refused
461
219
242
35
69
146
210
-
6
2
16
120
139
97
103
396
39
17
9
20%
19%
20%
11%
15%
18%
27%
-%
3%
1%
4%
20%
20%
22%
16%
20%
19%
14%
13%
c
cde
gi
gi
n
qr
Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r

All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz8 (Qz9A). Could You Please Tell Me If Your Total Household Income From All Sources Before Tax And Other Deductions Is Above Or Below £11,500 Per Year?

Base : All respondents

| URBANITY                  | WORKING   | DEPRIVATION LEVEL   |
|---------------------------|-----------|---------------------|
| MEDIUM/                   |           |                     |
| Total                     | URBAN     | RURAL               |
| Significance Level: 95%   | a         | b                   |
| Unweighted total          | 2893      | 2426                |
| Effective Weighted Sample | 2355      | 1990                |
| Total                     | 2355      | 2037                |
| Under £11,500             | 390       | 342                 |
| 17%                       | 17%       | 15%                 |
| c                         | e         |                     |
| Above £11,500             | 1279      | 1110                |
| 54%                       | 54%       | 53%                 |
| d                         | f         |                     |
| Don't know                | 226       | 201                 |
| 10%                       | 10%       | 8%                  |
| c                         |           |                     |
| Refused                   | 461       | 385                 |
| 20%                       | 19%       | 24%                 |
| a                         | f         |                     |

Columns Tested: a,b - c,d - e,f All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz9. Showcard Group In Which You Would Place Your Total Household Income From All Sources, Before Tax And Other Deductions? (Single Code)

Base : All respondents
GENDER
AGE GROUP
HOUSEHOLD INCOME
SOCIAL GROUP
NATION
UNDER
£11.5K-
£17.5K-
ENG
Total
MALE
FEMALE
16-24
25-34
35-54
55+
£11.5K
£17.5K
£29.9K
£30K+
AB
C1
C2
DE
LAND
SCOT LAND
WALES
NI
Significance Level: 95%
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
Unweighted total
2893
1365
1528
360
473
925
1135
563
268
347
433
649
817
572
849
2100
265
263
265
Effective Weighted Sample
2355
1107
1249
294
396
790
903
452
213
282
373
542
663
461
698
1835
249
233
253
Total
2355
1129
1226
316
451
815
772
390
196
299
419
591
697
431
631
1969
205
116
65
Up to £221/ Under £11,500
390
141
248
51
68
101
169
390
-
-
-
16
68
48
257
307
43
27
13
17%
13%
20%
16%
15%
12%
22%
100%
-%
-%
-%
3%
10%
11%
41%
16%
21%
23%
21%
a
cde
hij
k
k
klm
o
o
o
£222 - £336/ £11,500 - £17,499
196
98
98
13
39
63
81
-
196
-
-
18
51
51
75
149
26
12
9
8%
9%
8%
4%
9%
8%
11%
-%
100%
-%
-%
3%
7%
12%
12%
8%
13%
10%
14%
c
c
ce
gij
k
kl
kl
o
o
£337 - £576/ £17,500 - £29,999
299
152
147
24
78
126
70
-
-
299
-
61
119
70
49
247
24
15
13
13%
13%
12%
8%
17%
15%
9%
-%
-%
100%
-%
10%
17%
16%
8%
13%
12%
13%
20%
cf
cf
ghj
kn
kn
opq
£578 - £961/ £30,000 - £49,999
277
157
120
20
68
136
54
-
-
-
277
105
99
57
15
242
16
12
7
12%
14%
10%
6%
15%
17%
7%
-%
-%
-%
66%
18%
14%
13%
2%
12%
8%
10%
11%
b
cf
cf
ghi
mn
n
n
p
£962 or over/ £50,000+
143
78
65
15
27
72
30
-
-
-
143
94
38
6
5
123
16
2
1
6%
7%
5%
5%
6%
9%
4%
-%
-%
-%
34%
16%
5%
1%
1%
6%
8%
2%
1%
cf
ghi
lmn
mn
qr
qr
DK/ Refused
1051
503
548
194
171
318
368
-
-
-
-
298
321
199
229
901
80
48
22
45%
45%
45%
61%
38%
39%
48%
-%
-%
-%
-%
50%
46%
46%
36%
46%
39%
42%
34%
def
de
n
n
n
pr

Columns Tested: a,b - c,d,e,f - g,h,i,j - k,l,m,n - o,p,q,r All data have been weighted to ensure they are representative of the UK adult population. Ofcom does not quota or weight by household income, so it may not be representative of the UK population, but it is included for reasons of interest. Any break column with a base size lower than 100 has been removed as margins of error become too great. Data is tested at the 95% confidence level.

## Qz9. Showcard Group In Which You Would Place Your Total Household Income From All Sources, Before Tax And Other Deductions? (Single Code)

Base : All respondents
URBANITY
WORKING
DEPRIVATION LEVEL
MEDIUM/
Total
URBAN
RURAL
YES
NO
LOW
HIGH
Significance Level: 95%
a
b
c
d
e
f
Unweighted total
2893
2426
467
1326
1555
1674
954
Effective Weighted Sample
2355
1990
374
1136
1290
1422
820
Total
2355
2037
318
1316
1029
1449
841
Up to £221/ Under £11,500
390
342
48
86
300
179
197
17%
17%
15%
7%
29%
12%
23%
c
e
£222 - £336/ £11,500 - £17,499
196
166
30
98
96
101
86
8%
8%
9%
7%
9%
7%
10%
e
£337 - £576/ £17,500 - £29,999
299
266
33
222
76
171
115
13%
13%
10%
17%
7%
12%
14%
d
£578 - £961/ £30,000 - £49,999
277
243
34
235
42
208
62
12%
12%
11%
18%
4%
14%
7%
d
f
£962 or over/ £50,000+
143
115
28
127
16
115
27
6%
6%
9%
10%
2%
8%
3%
a
d
f
DK/ Refused
1051
906
145
549
498
676
353
45%
44%
46%
42%
48%
47%
42%
c
f

Columns Tested: a,b - c,d - e,f