## Civil Service !

People Survey 2014 
Civil Service benchmark scores The table below shows the benchmark score for each of these 10 headline indicators. 

This report shows the benchmark scores from the Civil Service People Survey (CSPS) from 2009 to 2014. 

Pages 3-8 show the benchmark score for each 

of the individual core questions. 

Page 9 provides a brief technical overview of the 

## Csps 2014: Civil Service Benchmark Results

The benchmark for a survey measure is the median (mid-point) score of all participating 
organisations. 
survey and endnotes, including information on the response rate. 
Page 10 lists the organisations that participated 
in the 2014 survey. 
The questions are used to generate 10 headline indicators, one to measure the levels of employee engagement and nine to measure the factors which influence engagement. 
Civil Service benchmark score 1 
Change in benchmark between 2 
Direction of travel 3 
2009 
2010 
2011 
2012 
2013 
2014 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 
Employee engagement index 4 
58% 
56% 
56% 
58% 
58% 
59% 
-2 
0 
+2 
0 
+1 
m  
-  
k  
-  
- !
My work 
75% 
71% 
71% 
73% 
74% 
75% 
-4 
0 
+2 
+1 
+1 
m  
-  
k  
-  
- !
Organisational objectives and purpose 
81% 
81% 
81% 
82% 
82% 
83% 
0 
0 
+1 
0 
+1 
-  
-  
-  
-  
- !
My manager 
64% 
64% 
64% 
66% 
67% 
67% 
0 
0 
+2 
+1 
0 
-  
-  
k  
-  
- !
My team 
76% 
77% 
77% 
78% 
79% 
79% 
+1 
0 
+1 
+1 
0 
-  
-  
-  
-  
- !
Learning and development 
50% 
43% 
43% 
44% 
47% 
49% 
-7 
0 
+1 
+3 
+2 
m  
-  
-  
k  
"!
Inclusion and fair treatment 
74% 
73% 
73% 
75% 
74% 
75% 
-1 
0 
+2 
-1 
+1 
- 
-  
k  
-  
- !
Resources and workload 
72% 
73% 
73% 
74% 
74% 
74% 
+1 
0 
+1 
0 
0 
- 
-  
-  
- 
- !
Pay and benefits 
37% 
37% 
31% 
30% 
29% 
28% 
0 
-6 
-1 
-1 
-1 
-  
m  
-  
-  
- !
Leadership and managing change 
38% 
37% 
38% 
41% 
42% 
43% 
-1 
+1 
+3 
+1 
+1 
-  
-  
k  
-  
- !
Civil Service People Survey 2014: results by question 
Civil Service benchmark score 5 
Change in score 
Direction of travel 
2009 
2010 
2011 
2012 
2013 
2014 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 

## My Work

B01. I am interested in my work 
90% 
89% 
89% 
89% 
89% 89% 
-1 
0 
0 
0 
0 
-  
-  
-  
-  - !
B02. I am sufficiently challenged by my work 
76% 
73% 
75% 
76% 
78% 79% 
-3 
+2 
+1 
+2 
+1 
m  k  -  k  - !
B03. My work gives me a sense of personal accomplishment 
74% 
72% 
72% 
73% 
75% 76% 
-2 
0 
+1 
+2 
+1 
m  -  
-  k  - !
B04. I feel involved in the decisions that affect my work 
56% 
49% 
49% 
53% 
54% 56% 
-7 
0 
+4 
+1 
+2 
m  -  k  -  "!
B05. I have a choice in deciding how I do my work 
72% 
70% 
71% 
72% 
72% 74% 
-2 
+1 
+1 
0 
+2 
m  -  
-  
-  "! 
 
 
 
 

## Organisational Objectives And Purpose

B06. I have a clear understanding of [my organisation's] purpose 6 
84% 
84% 
84% 
84% 
85% 86% 
0 
0 
0 
+1 
+1 
-  
-  
-  
-  - !
B07. I have a clear understanding of [my organisation's] objectives 
78% 
78% 
79% 
79% 
80% 81% 
0 
+1 
0 
+1 
+1 
-  
-  
-  
-  - !
B08. I understand how my work contributes to [my organisation's] objectives 
82% 
80% 
81% 
82% 
83% 83% 
-2 
+1 
+1 
+1 
0 
m  -  
-  
-  - !

## My Manager

B09. My manager motivates me to be more effective in my job 
61% 
62% 
63% 
66% 
65% 68% 
+1 
+1 
+3 
-1 
+3 
-  
-  k  -  "!
B10. My manager is considerate of my life outside work 
77% 
78% 
79% 
81% 
80% 81% 
+1 
+1 
+2 
-1 
+1 
-  
-  k  -  - !
B11. My manager is open to my ideas 
78% 
77% 
79% 
79% 
79% 80% 
-1 
+2 
0 
0 
+1 
-  k  -  
-  - !
B12. My manager helps me to understand how I contribute to [my organisation's] objectives 
59% 
58% 
58% 
61% 
62% 64% 
-1 
0 
+3 
+1 
+2 
-  
-  k  -  "!
B13. Overall, I have confidence in the decisions made by my manager 
70% 
69% 
71% 
71% 
71% 73% 
-1 
+2 
0 
0 
+2 
-  k  -  
-  "!
B14. My manager recognises when I have done my job well 
76% 
77% 
76% 
77% 
77% 77% 
+1 
-1 
+1 
0 
0 
-  
-  
-  
-  - !
B15. I receive regular feedback on my performance 
60% 
60% 
60% 
63% 
64% 65% 
0 
0 
+3 
+1 
+1 
-  
-  k  -  - !
B16. The feedback I receive helps me to improve my performance 
57% 
57% 
58% 
60% 
60% 61% 
0 
+1 
+2 
0 
+1 
-  
-  k  -  - !
B17. I think that my performance is evaluated fairly 
63% 
62% 
62% 
62% 
63% 63% 
-1 
0 
0 
+1 
0 
-  
-  
-  
-  - !
B18. Poor performance is dealt with effectively in my team 
38% 
37% 
37% 
37% 
38% 39% 
-1 
0 
0 
+1 
+1 
-  
-  
-  
-  - !
Civil Service People Survey 2014: results by question 
Civil Service benchmark score 
Change in score 
Direction of travel 
2009 
2010 
2011 
2012 
2013 
2014 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 

## My Team

B19. The people in my team can be relied upon to help when things get difficult in my job 
83% 
83% 
82% 
83% 
84% 84% 
0 
-1 
+1 
+1 
0 
-  
-  
-  
-  - !
B20. The people in my team work together to find ways to improve the service we provide 
79% 
78% 
78% 
79% 
80% 80% 
-1 
0 
+1 
+1 
0 
-  
-  
-  
-  - !
B21. The people in my team are encouraged to come up with new and better ways of doing things 
68% 
70% 
69% 
71% 
73% 74% 
+2 
-1 
+2 
+2 
+1 
k  -  k  k  - !

## Learning And Development

B22. I am able to access the right learning and development opportunities when I need to 
63% 
55% 
54% 
58% 
61% 62% 
-8 
-1 
+4 
+3 
+1 
m  -  k  k  - !
B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance 
51% 
48% 
45% 
46% 
48% 51% 
-3 
-3 
+1 
+2 
+3 
m  m  -  k  "!
B24. There are opportunities for me to develop my career in [my organisation] 
39% 
28% 
31% 
35% 
38% 42% 
-11 
+3 
+4 
+3 
+4 
m  k  k  k  "!
B25. Learning and development activities I have completed while working for [my organisation] are helping me to develop my career 
44% 
41% 
40% 
40% 
42% 43% 
-3 
-1 
0 
+2 
+1 
m  -  
-  k  - !

## Inclusion And Fair Treatment

B26. I am treated fairly at work 
79% 
78% 
78% 
78% 
78% 79% 
-1 
0 
0 
0 
+1 
-  
-  
-  
-  - !
B27. I am treated with respect by the people I work with 
85% 
84% 
84% 
84% 
84% 84% 
-1 
0 
0 
0 
0 
-  
-  
-  
-  - !
B28. I feel valued for the work I do 
62% 
60% 
59% 
62% 
63% 65% 
-2 
-1 
+3 
+1 
+2 
m  -  k  -  "!
B29. I think that [my organisation] respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc)  
71% 
71% 
70% 
71% 
72% 74% 
0 
-1 
+1 
+1 
+2 
-  
-  
-  
-  "!

## Resources And Workload

B30. In my job, I am clear what is expected of me 
81% 
82% 
82% 
84% 
83% 84% 
+1 
0 
+2 
-1 
+1 
-  
-  k  -  - !
B31. I get the information I need to do my job well 
63% 
67% 
67% 
68% 
69% 70% 
+4 
0 
+1 
+1 
+1 
k  -  
-  
-  - !
B32. I have clear work objectives 
72% 
74% 
74% 
75% 
75% 76% 
+2 
0 
+1 
0 
+1 
k  -  
-  
-  - !
B33. I have the skills I need to do my job effectively 
87% 
88% 
88% 
88% 
88% 89% 
+1 
0 
0 
0 
+1 
-  
-  
-  
-  - !
B34. I have the tools I need to do my job effectively 
72% 
72% 
70% 
72% 
71% 72% 
0 
-2 
+2 
-1 
+1 
-  m  k  -  - !
B35. I have an acceptable workload 
60% 
62% 
61% 
60% 
60% 59% 
+2 
-1 
-1 
0 
-1 
k  -  
-  
-  - !
B36. I achieve a good balance between my work life and my private life 
68% 
70% 
67% 
68% 
68% 66% 
+2 
-3 
+1 
0 
-2 
k  m  -  
-  #!
Civil Service People Survey 2014: results by question 
Civil Service benchmark score 
Change in score 
Direction of travel 
2009 
2010 
2011 
2012 
2013 
2014 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 

## Pay And Benefits

B37. I feel that my pay adequately reflects my performance 
36% 
38% 
32% 
31% 
29% 29% 
+2 
-6 
-1 
-2 
0 
k  m  -  m  - !
B38. I am satisfied with the total benefits package 
44% 
39% 
34% 
33% 
32% 32% 
-5 
-5 
-1 
-1 
0 
m  m  -  
-  - !
B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable 
33% 
31% 
27% 
26% 
25% 24% 
-2 
-4 
-1 
-1 
-1 
m  m  -  
-  - !

## Leadership And Managing Change

B40. I feel that [my organisation] as a whole is managed well 
40% 
41% 
40% 
43% 
43% 45% 
+1 
-1 
+3 
0 
+2 
-  
-  k  - 
"!
B41. [Senior managers] in [my organisation] are sufficiently visible 
45% 
45% 
46% 
48% 
51% 53% 
0 
+1 
+2 
+3 
+2 
-  
-  k  k  "!
B42. I believe the actions of [senior managers] are consistent with [my organisation's] values 
39% 
39% 
39% 
42% 
43% 47% 
0 
0 
+3 
+1 
+4 
-  
-  k  -  "!
B43. I believe that [the board has] a clear vision for the future of [my organisation] 
36% 
35% 
39% 
40% 
42% 45% 
-1 
+4 
+1 
+2 
+3 
-  k  -  k  "!
B44. Overall, I have confidence in the decisions made by [my organisation's senior managers] 
36% 
36% 
36% 
39% 
41% 44% 
0 
0 
+3 
+2 
+3 
-  
-  k  k  "!
B45. I feel that change is managed well in [my organisation] 
27% 
27% 
27% 
29% 
29% 31% 
0 
0 
+2 
0 
+2 
-  
-  k  -  "!
B46. When changes are made in [my organisation] they are usually for the better 
25% 
23% 
23% 
25% 
27% 30% 
-2 
0 
+2 
+2 
+3 
m  -  k  k  "!
B47. [My organisation] keeps me informed about matters that affect me 
56% 
54% 
55% 
56% 
58% 58% 
-2 
+1 
+1 
+2 
0 
m  -  
-  k  - !
B48. I have the opportunity to contribute my views before decisions are made that affect me 
34% 
32% 
36% 
36% 
36% 36% 
-2 
+4 
0 
0 
0 
m  k  -  
-  - !
B49. I think it is safe to challenge the way things are done in [my organisation] 
39% 
39% 
38% 
40% 
38% 41% 
0 
-1 
+2 
-2 
+3 
-  
-  k  m  "!
Civil Service People Survey 2014: results by question 
Civil Service benchmark score 
Change in score 
Direction of travel 
2009 
2010 
2011 
2012 
2013 
2014 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 

## Employee Engagement

B50. I am proud when I tell others I am part of [my organisation] 
56% 
55% 
52% 
53% 
56% 59% 
-1 
-3 
+1 
+3 
+3 
-  m  -  k  "!
B51. I would recommend [my organisation] as a great place to work 
48% 
42% 
43% 
46% 
45% 49% 
-6 
+1 
+3 
-1 
+4 
m  -  k  -  "!
B52. I feel a strong personal attachment to [my organisation] 
45% 
46% 
46% 
44% 
46% 48% 
+1 
0 
-2 
+2 
+2 
-  
-  m  k  "!
B53. [My organisation] inspires me to do the best in my job 
40% 
39% 
38% 
41% 
43% 45% 
-1 
-1 
+3 
+2 
+2 
-  
-  k  k  "!
B54. [My organisation] motivates me to help it achieve its objectives 
38% 
36% 
36% 
38% 
40% 43% 
-2 
0 
+2 
+2 
+3 
m  -  k  k  "!

## Taking Action

B55. I believe that [senior managers] in [my organisation] will take action on the results from this survey 
37% 
38% 
39% 
43% 
43% 45% 
+1 
+1 
+4 
0 
+2 
-  
-  k  -  k  
B56. I believe that managers where I work will take action on the results from this survey 
45% 
46% 
49% 
52% 
54% 55% 
+1 
+3 
+3 
+2 
+1 
-  k  k  k  - 
B57. Where I work, I think effective action has been taken on the results of 
the last survey 7 
n/a  
n/a  
29% 
32% 
33% 35% 
n/a  
n/a  
+3 
+1 
+2 
n/a  
n/a  
k  - 
k  

## Organisational Culture 8

B58. I am trusted to carry out my job effectively 
n/a  
n/a  
n/a  
86% 
88% 89% 
n/a  
n/a  
n/a  
+2 
+1 
n/a  
n/a  
n/a  
k  - !
B59. I believe I would be supported if I try a new idea, even if it may not work 
n/a  
n/a  
n/a  
63% 
67% 68% 
n/a  
n/a  
n/a  
+4 
+1 
n/a  
n/a  
n/a  
k  - !
B60. My performance is evaluated based on whether I get things done, rather than solely follow process 
n/a  
n/a  
n/a  
63% 
65% 65% 
n/a  
n/a  
n/a  
+2 
0 
n/a  
n/a  
n/a  
k  - !
B61. When I talk about [my organisation] I say "we" rather than "they" 
n/a  
n/a  
n/a  
69% 
67% 68% 
n/a  
n/a  
n/a  
-2 
+1 
n/a  
n/a  
n/a  
m  - !
B62. I have some really good friendships at work 
n/a  
n/a  
n/a  
73% 
76% 76% 
n/a  
n/a  
n/a  
+3 
0 
n/a  
n/a  
n/a  
k  - !
Civil Service People Survey 2014: results by question 
Civil Service benchmark score 
Change in index score 
Direction of travel 
2009 
2010 
2011 
2012 
2013 
2014 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 

## Future Intentions

C01. Which of the following statements most reflects your current thoughts about working for [your organisation]? 9 

I want to leave [my organisation] as soon as possible 
6% 
8% 
7% 
8% 
8% 
7% 
+2 
-1 
+1 
0 
-1 
k  -  
-  
-  - !
I want to leave [my organisation] within the next 12 months 
11% 
11% 
11% 
12% 
13% 14% 
0 
0 
+1 
+1 
+1 
-  
-  
-  
-  - !
I want to stay working for [my organisation] for at least the next year 
28% 
26% 
27% 
29% 
30% 31% 
-2 
+1 
+2 
+1 
+1 
m  -  k  -  - !
I want to stay working for [my organisation] for at least the next three years 
55% 
55% 
54% 
52% 
48% 47% 
0 
-1 
-2 
-4 
-1 
-  
-  m  m  - !

## Civil Service Code

D01. Are you aware of the Civil Service Code? 
75% 
81% 
86% 
88% 
89% 90% 
+6 
+5 
+2 
+1 
+1 
k  k  k  -  - !
D02. Are you aware of how to raise a concern under the Civil Service Code? 
44% 
53% 
59% 
63% 
64% 64% 
+9 
+6 
+4 
+1 
0 
k  k  k  -  - !
D03. Are you confident that if you raise a concern under the Civil Service Code in [your organisation] it would be investigated properly? 
58% 
62% 
64% 
67% 
67% 69% 
+4 
+2 
+3 
0 
+2 
k  k  k  -  "!

## Wellbeing 10

W01. Overall, how satisfied are you with your life nowadays? (% 7-10) (0=not at all satisfied, 10=completely satisfied) 
n/a  
n/a  
n/a  
62% 
63% 64% 
n/a  
n/a  
n/a  
+1 
+1 
n/a  
n/a  
n/a  
-  - !
W02. Overall, to what extent do you think the things you do in your life are worthwhile? (% 7-10) (0=not at all worthwhile, 10=completely worthwhile) 
n/a  
n/a  
n/a  
68% 
69% 70% 
n/a  
n/a  
n/a  
+1 
+1 
n/a  
n/a  
n/a  
-  - !
W03. Overall, how happy did you feel yesterday? (% 7-10) (0=not at all happy, 10=completely happy) 
n/a  
n/a  
n/a  
59% 
60% 60% 
n/a  
n/a  
n/a  
+1 
0 
n/a  
n/a  
n/a  
-  - !
W04. Overall, how anxious did you feel yesterday? (% 0-3) (0=not at all anxious, 10=completely anxious) 
n/a  
n/a  
n/a  
51% 
50% 50% 
n/a  
n/a  
n/a  
-1 
0 
n/a  
n/a  
n/a  
-  - !
Civil Service People Survey 2014: results by question 
Civil Service benchmark score 
Change in index score 
Direction of travel 
2009 
2010 
2011 
2012 
2013 
2014 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 
'09 to '10 
'10 to '11 
'11 to '12 
'12 to '13 
'13 to '14 

## Discrimination

E01. During the past 12 months have you personally experienced discrimination at work? 
10% 
10% 
10% 
10% 
10% 10% 
0 
0 
0 
0 
0 
-  
-  
-  
-  - !
E02. On which of the following grounds have you personally experienced discrimination at work in the past 12 months? (Asked only of those that said "yes" to question E01, multiple selection was allowed 
therefore the result is shown as a proportion of those who said yes to E01 and may sum to more than 100%) 11,12 
Age 
15% 
12% 
12% 
12% 
13% 
13% 
-3 
0 
0 
+1 
0 
m  -  
-  
-  
- !
Caring responsibilities 
n/a  
8% 
8% 
8% 
11% 
9% 
n/a  
0 
0 
+3 
-2 
n/a  
-  
-  k  #!
Disability 
8% 
7% 
8% 
8% 
10% 
9% 
-1 
+1 
0 
+2 
-1 
-  
-  
-  k  - !
Ethnic background 
7% 
5% 
5% 
5% 
6% 
7% 
-2 
0 
0 
+1 
+1 
m  -  
-  
-  
- !
Gender 
13% 
11% 
9% 
9% 
11% 
12% 
-2 
-2 
0 
+2 
+1 
m  m  -  k  - !
Gender reassignment or perceived gender 
0% 
0% 
0% 
0% 
0% 
0% 
0 
0 
0 
0 
0 
-  
-  
-  
-  
- !
Grade, pay band or responsibility level 
n/a  
32% 
35% 
36% 
32% 
33% 
n/a  
+3 
+1 
-4 
+1 
n/a  
k  -  m  - !
Main spoken/written language or language ability 
n/a  
4% 
3% 
4% 
3% 
4% 
n/a  
-1 
+1 
-1 
+1 
n/a  
-  
-  
-  
- !
Religion or belief 
2% 
2% 
2% 
2% 
2% 
2% 
0 
0 
0 
0 
0 
-  
-  
-  
-  
- !
Sexual orientation 
2% 
2% 
2% 
2% 
2% 
2% 
0 
0 
0 
0 
0 
-  
-  
-  
-  
- !
Social or educational background 
n/a  
5% 
5% 
5% 
6% 
6% 
n/a  
0 
0 
+1 
0 
n/a  
-  
-  
-  
- !
Working location 
n/a  
11% 
12% 
13% 
14% 
11% 
n/a  
+1 
+1 
+1 
-3 
n/a  
-  
-  
-  #!
Working pattern 
n/a  
23% 
22% 
22% 
23% 
22% 
n/a  
-1 
0 
+1 
-1 
n/a  
-  
-  
-  
- !
Any other grounds 
73% 
30% 
28% 
27% 
28% 
24% 
n/a  
-2 
-1 
+1 
-4 
n/a  
m  -  
-  #!
Prefer not to say 
n/a 
11% 
11% 
12% 
10% 
10% 
n/a  
0 
+1 
-2 
0 
n/a  
-  
-  m  - !

## Bullying And Harassment

E03. During the past 12 months have you personally experienced bullying or harassment at work? 
10% 
10% 
10% 
10% 
10% 10% 
0 
0 
0 
0 
0 
-  
-  
-  
-  - !
E04. Who were you bullied or harassed by at work in the past 12 months? (Asked only of those that said "yes" to question E03, multiple selection was allowed therefore the result is shown as a proportion of 
those who said yes to E03 and may sum to more than 100%) 11 
A colleague 
26% 
28% 
29% 
29% 
30% 
30% 
+2 
+1 
0 
+1 
0 
k  -  
-  
-  
- !
Your manager 
31% 
28% 
28% 
27% 
29% 
30% 
-3 
0 
-1 
+2 
+1 
m  -  
-  k  - !
Another manager in your part of [your organisation] 
24% 
23% 
23% 
24% 
25% 
25% 
-1 
0 
+1 
+1 
0 
-  
-  
-  
-  
- !
Someone you manage 
4% 
4% 
4% 
4% 
4% 
4% 
0 
0 
0 
0 
0 
-  
-  
-  
-  
- !
Someone who works for another part of [your organisation] 
11% 
12% 
11% 
11% 
11% 
10% 
+1 
-1 
0 
0 
-1 
-  
-  
-  
-  
- !
A member of the public 
2% 
2% 
2% 
2% 
2% 
2% 
0 
0 
0 
0 
0 
-  
-  
-  
-  
- !
Someone else 
3% 
3% 
3% 
3% 
4% 
4% 
0 
0 
0 
+1 
0 
-  
-  
-  
-  
- !
Prefer not to say 
14% 
16% 
17% 
16% 
14% 
14% 
+2 
+1 
-1 
-2 
0 
k  -  
-  m  - !

5.  The scores for questions B01-B62 are based on the proportion 
The 2014 Civil Service People Survey was conducted across 101 Civil Service organisations (Government Departments, Executive Agencies and Crown NDPBs). A list of participating organisations is provided on the following page. 

responding "strongly agree" or "agree". For questions D01-D02, 
E01 and E03 the score is based on the proportion responding "yes". 

## Technical Notes

6.  Phrases in square brackets (e.g. [my organisation]) are used in 
The fieldwork for the survey ran from 1st-31st October, with 96% participating online and 4% completing paper questionnaires. 

the core questionnaire to indicate where participating organisations use the relevant local terms (e.g. 'the Cabinet 
Office' in place of [my/your organisation] or 'Senior Civil Servants' in place of [senior managers]). 
274,080 participated in the survey, an overall response rate of 60%. Across the 101 participating organisations the median response rate was 77%. 

7.  Question B57 was added to the core questionnaire in 2011 and 
therefore no benchmark score for 2009 or 2010 is available. 

## End Notes

8.  In 2012 five new questions were added to the Civil Service 
1.  Except for the engagement index (see note 4) the result for each 
People Survey to measure further aspects of the culture of our organisations that were not already covered by the questionnaire. 
of the headline themes is calculated as the percentage of "strongly agree" or "agree" responses to all questions in that theme. 
9.  Question C01 has four response options and respondents can 
2.  The change in the benchmark score is calculated simply as the 
only select one of the four options. The benchmark score is the median proportion of responses to each option. 
later year's benchmark score minus the preceding year's benchmark score. This calculation is based on the rounded figures published in this report. 
10. Following a pilot in 2011, the 2012 Civil Service People Survey 
3.  It is not possible to test whether changes in the benchmark are 
questionnaire also included the four subjective wellbeing questions asked by the ONS in the Annual Population Survey as part of their Measuring National Wellbeing programme. 
11. Question E02 was only asked to those who had responded "yes" 
statistically significant because the calculations are based on median scores. The 'direction of travel' is therefore a qualitative assessment of the changes in score. An increase of 2 or more percentage points is presented as an arrow pointing to the topright, a decrease of 2 or more percentage points is presented as an arrow pointing to the bottom-right. 
4.  The employee engagement index is calculated as a weighted 
to question E01, similarly question E04 was only asked to those who had responded "yes" to question E03. The scores for questions E02 and E04 are the number of responses to that category as a percentage of those who had said "yes" to the previous question. As respondents were able to select more than one category the scores may sum to more than 100% and the proportions for individual categories cannot be combined. 
12. In CSPS 2010 an additional seven response options were added 
average of the responses to the five employee engagement questions (B50-B54) and ranges from 0% to 100%. A score of 0% represents all respondents giving a rating of "strongly disagree" to all five questions. A score of 100% represents all respondents giving a rating of "strongly agree" to all five questions. 
to question E02, therefore there is no data for these categories 
for 2009. The addition of these categories also means that the results for "Any other grounds" cannot be compared between 2009 and 2010. 

## Participating Organisations Attorney General'S Departments Department For Education1 Department Of Energy And Climate Change Environment, Food & Rural Affairs

Department for Environment, Food & Rural Attorney General's Office Crown Prosecution Service HM Crown Prosecution Service Inspectorate Serious Fraud Office TSol Affairs (excluding agencies) 

## Business, Innovation & Skills

Animal and Plant Health Agency Centre for Environment, Food and Aquaculture Department for Business, Innovation & Skills Science 
(excluding agencies) 
Food and Environment Research Agency Rural Payments Agency Veterinary Medicines Directorate 

## Food Standards Agency Foreign & Commonwealth Office

Foreign & Commonwealth Office (excluding agencies) 
FCO Services Wilton Park Acas Companies House Competition and Markets Authority Intellectual Property Office Land Registry Met Office National Measurement Office Ordnance Survey Skills Funding Agency The Insolvency Service UK Trade and Investment 

## Health Cabinet Office

Department of Health (excluding agencies) Medicines and Healthcare Products Regulatory Agency Cabinet Office (excluding agencies) Crown Commercial Service Public Health England 

## Charity Commission Hm Inspectorate Of Constabulary Communities And Local Government Hm Revenue & Customs

Department for Communities and Local Government (excluding agencies) 
HM Revenue & Customs Valuation Office Agency Planning Inspectorate 

## Hm Treasury And Chancellor'S Departments Culture, Media & Sport

Department for Culture, Media & Sport 
(excluding agencies) 
The Royal Parks 
HM Treasury Debt Management Office Government Actuary's Department National Savings and Investments 

## Defence

Home Office2 
Ministry of Defence Defence Equipment & Support Defence Support Group Dstl UK Hydrographic Office 
Home Office: Policy and Enablers Home Office: Border Force Home Office: Immigration Enforcement Home Office: UK Visas and Immigration HM Passport Office 


## Department For International Development Transport Justice

Department for Transport (excluding agencies) Driver and Vehicle Licensing Agency Driver and Vehicle Standards Agency Highways Agency Maritime and Coastguard Agency Office of Rail Regulation Vehicle Certification Agency 

## Uk Export Finance Uk Statistics Authority

Ministry of Justice (excluding agencies) Criminal Injuries Compensation Authority HM Courts and Tribunals Service HM Prison Service Legal Aid Agency MoJ Arms Length Bodies National Offender Management Service (HQ) National Probation Service Office of the Public Guardian The National Archives UK Statistics Authority Office for National Statistics 

## National Crime Agency Welsh Government Ofgem

Welsh Government Estyn 

## Ofsted Work And Pensions Scottish Government

Department for Work and Pensions Health and Safety Executive 

## Notes 1. The Following Sets Of Organisations Participate

in a 'joint-survey', that is where all the organisations take part in the same version of the Civil Service People Survey and therefore are treated as one organisation for analysis and reporting of the survey results. 
§  The Department for Education and its 
executive agencies 
§  The Scotland Office and Office of the Scottish Government (excluding agencies) Accountant in Bankruptcy Crown Office and Procurator Fiscal Service Disclosure Scotland Education Scotland Historic Scotland and RCAHMS National Records of Scotland Office of the Scottish Charity Regulator Registers of Scotland Scottish Court Service Scottish Housing Regulator Scottish Prison Service Scottish Public Pensions Agency Scottish Tribunals Service Student Awards Agency for Scotland Transport Scotland Advocate General, the Wales Office, and the Northern Ireland Office 

Scotland Office, Office of the Advocate 

2. The Home Office's operational directorates 

General, Wales Office and Northern Ireland Office1 

 
undertake their own versions of the Civil Service People Survey and therefore are treated as separate organisations for analysis and reporting of the survey results. 
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