| Returns : 241    | Response rate : 80%    | Civil Service People Survey 2017    |
|------------------|------------------------|-------------------------------------|

Employee engagement is shaped by experience at work, as measured by nine themes in the survey shown below. 

My work 
objectives and 
purpose 
57% 
79% 
81% 
Difference from previous survey 
-4 —
Difference from previous survey 
-5 —
Difference from previous survey 
-4 —
Difference from CS2017 
-4 —
Difference from CS2017 
+3 —
Difference from CS2017 
-1 
-8 —
-1 
Difference from CS High Performers 
Difference from CS High Performers 
Difference from CS High Performers 
51% 
73% 
74% 
Difference from previous survey 
-6 —
Difference from previous survey 
-8 —
Difference from previous survey 
-3 
Difference from CS2017 
-1 
Difference from CS2017 
-4 —
Difference from CS2017 
+1 
-6 —
-7 —
Difference from CS High Performers 
Difference from CS High Performers 
Difference from CS High Performers 

 
Strength of association with engagement 
- Statistically significant difference from comparison 

| My manager         |
|--------------------|
| 67                 |
| %                  |
| 81                 |
| %                  |
| Difference from    |
| previous survey    |
| -6                 |
| -                  |
| Difference from    |
| previous survey    |
| -3                 |
| -                  |
| Difference from    |
| CS2017             |
| -3                 |
| -                  |
| Difference from    |
| CS2017             |
| 0                  |
| -6                 |
| -                  |
| -6                 |
| -                  |
| -3                 |
| -                  |
| Difference from CS |
| High Performers    |
| Difference from CS |
| High Performers    |
23% 
45% 
Difference from previous survey 
-5 —
Difference from previous survey 
-9 —
Difference from CS2017 
-7 —
Difference from CS2017 
-2 
-2 
-13 —
-7 —
Difference from CS High Performers 
Difference from CS High Performers 

 
Strength of association with engagement 
- Statistically significant difference from comparison 
The table below shows how you performed on each of the nine themes ranked by the strength of association with engagement. The themes which have the strongest association with engagement should be the focus for action. See the appendix for further details. 

## Wellbeing

| Difference                     | Difference        |
|--------------------------------|-------------------|
| Drivers of                     |                   |
| Strength of                    |                   |
| Theme                          |                   |
| from                           | Difference        |
| association                    |                   |
| with                           |                   |
| score %                        |                   |
| previous                       | from              |
| Engagement                     |                   |
| engagement                     |                   |
| Positive                       |                   |
| survey                         | CS2017 Performers |
| Leadership and managing change | -9                |
| -                              |                   |
| -2                             | -7                |
| -                              |                   |
| 45%                            |                   |
| My manager                     | -6                |
| -                              |                   |
| -3                             |                   |
| -                              |                   |
| -6                             |                   |
| -                              |                   |
| 67%                            |                   |
| Pay and benefits         |   -5 |
|--------------------------|------|
| -                        |      |
| -7                       |      |
| -                        |      |
| -13                      |      |
| -                        |      |
| 23%                      |      |
| in your life are         |      |
| worthwhile?              |      |
| Learning and development |   -6 |
| -                        |      |
| -1                       |   -6 |
| -                        |      |
| 51%                      |      |

## Discrimination, Bullying And Harassment

% responding Yes 
Resources and workload 
-3 
+1 
-2 
74% 
My work 
-5• 
+3 - 
-1 
79% 
| Organisational objectives and purpose    |   -4 |
|------------------------------------------|------|
| -                                        |      |
| -1                                       |   -6 |
| -                                        |      |
| 81%                                      |      |
| Inclusion and fair treatment             |   -8 |
| -                                        |      |
| -4                                       |      |
| -                                        |      |
| -7                                       |      |
| -                                        |      |
| 73%                                      |      |
| My team                                  |   -3 |
| -                                        |      |
| 0                                        |   -3 |
| -                                        |      |
| 81%                                      |      |

Civil Service People Survey 2017 

## Headline Scores Response Rate : 80% Civil Service People Survey 2017

- indicates statistically significant difference from comparison 
^ indicates a variation in question wording from your previous survey 

## All Questions By Theme

| Difference                                               | Strength of    |
|----------------------------------------------------------|----------------|
| from                                                     | association    |
| My work                                                  |                |
| 79                                                       |                |
| %                                                        |                |
| -5                                                       |                |
| -                                                        |                |
| Strongly                                                 | Agree          |
| previous                                                 | with           |
| agree                                                    | disagree       |
| survey                                                   | engagement     |
| % Positive                                               |                |
| Difference                                               |                |
| from previous                                            |                |
| survey                                                   |                |
| Difference                                               |                |
| from CS2017                                              |                |
| Difference                                               |                |
| from CS High                                             |                |
| Performers                                               |                |
| B01 I am interested in my work                           |                |
| 90%                                                      |                |
| -3                                                       |                |
| -                                                        |                |
| 0                                                        | -2             |
| -                                                        |                |
| B02 I am sufficiently challenged by my work              |                |
| 78%                                                      |                |
| -4                                                       |                |
| -                                                        |                |
| -3                                                       |                |
| -                                                        |                |
| -6                                                       |                |
| -                                                        |                |
| B03 My work gives me a sense of personal accomplishment  |                |
| 78%                                                      |                |
| -6                                                       |                |
| -                                                        |                |
| +1                                                       | -1             |
| B04 I feel involved in the decisions that affect my work |                |
| 63%                                                      |                |
| -4                                                       | +5             |
| -                                                        |                |
| -1                                                       |                |
| B05 I have a choice in deciding how I do my work         |                |
| 85%                                                      |                |
| -6                                                       |                |
| -                                                        |                |
| +9                                                       |                |
| -                                                        |                |
| +5                                                       |                |
| -                                                        |                |
| Difference                                               | Strength of    |
| from                                                     | association    |

## Organisational Objectives And Purpose* 81% -4 —

| Strongly    | Agree      |
|-------------|------------|
| previous    | with       |
| agree       | disagree   |
| survey      | engagement |

*This theme score is based on one fewer question in this year's survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison 

B06 I have a clear understanding of ORR's objectives 
82% 
-2 
+1 
-5 —
B07 I understand how my work contributes to ORR's objectives 
80% 
-5 —
-3 —
-7 —

Response rate : 80% 
Civil Service People Survey 2017 
- indicates statistically significant difference from comparison All questions by theme 
^ indicates a variation in question wording from your previous survey 

| Difference                                                                 | Strength of    |
|----------------------------------------------------------------------------|----------------|
| from                                                                       | association    |
| My manager                                                                 |                |
| 67                                                                         |                |
| %                                                                          |                |
| -6                                                                         |                |
| -                                                                          |                |
| Strongly                                                                   | Agree          |
| previous                                                                   | with           |
| agree                                                                      | disagree       |
| survey                                                                     | engagement     |
| % Positive                                                                 |                |
| Difference                                                                 |                |
| from previous                                                              |                |
| survey                                                                     |                |
| Difference                                                                 |                |
| from CS2017                                                                |                |
| Difference                                                                 |                |
| from CS High                                                               |                |
| Performers                                                                 |                |
| B08 My manager motivates me to be more effective in my job                 |                |
| 69%                                                                        |                |
| -5                                                                         |                |
| -                                                                          |                |
| -1                                                                         | -5             |
| -                                                                          |                |
| B09 My manager is considerate of my life outside work                      |                |
| 85%                                                                        |                |
| -5                                                                         |                |
| -                                                                          |                |
| +1                                                                         | -2             |
| B10 My manager is open to my ideas                                         |                |
| 81%                                                                        |                |
| -5                                                                         |                |
| -                                                                          |                |
| -1                                                                         | -4             |
| -                                                                          |                |
| B11 My manager helps me to understand how I contribute to ORR's objectives |                |
| 65%                                                                        |                |
| -8                                                                         |                |
| -                                                                          |                |
| -1                                                                         | -6             |
| -                                                                          |                |
| B12 Overall, I have confidence in the decisions made by my manager         |                |
| 77%                                                                        |                |
| -5                                                                         |                |
| -                                                                          |                |
| +3                                                                         |                |
| -                                                                          |                |
| -2                                                                         |                |
| B13 My manager recognises when I have done my job well                     |                |
| 75%                                                                        |                |
| -7                                                                         |                |
| -                                                                          |                |
| -4                                                                         |                |
| -                                                                          |                |
| -7                                                                         |                |
| -                                                                          |                |
| B14 I receive regular feedback on my performance                           |                |
| 64%                                                                        |                |
| -6                                                                         |                |
| -                                                                          |                |
| -4                                                                         |                |
| -                                                                          |                |
| -8                                                                         |                |
| -                                                                          |                |
| B15 The feedback I receive helps me to improve my performance              |                |
| 57%                                                                        |                |
| -9                                                                         |                |
| -                                                                          |                |
| -6                                                                         |                |
| -                                                                          |                |
| -10                                                                        |                |
| -                                                                          |                |
| B16 I think that my performance is evaluated fairly                        |                |
| 55%                                                                        |                |
| -11                                                                        |                |
| -                                                                          |                |
| -10                                                                        |                |
| -                                                                          |                |
| -15                                                                        |                |
| -                                                                          |                |
| B17 Poor performance is dealt with effectively in my team                  |                |
| 38%                                                                        |                |
| +1                                                                         | -2             |
| -                                                                          |                |

Response rate : 80% 
Civil Service People Survey 2017 
- indicates statistically significant difference from comparison All questions by theme 
^ indicates a variation in question wording from your previous survey 

| Difference                                                                       | Strength of    |
|----------------------------------------------------------------------------------|----------------|
| from                                                                             | association    |
| My team                                                                          |                |
| 81                                                                               |                |
| %                                                                                |                |
| -3                                                                               |                |
| -                                                                                |                |
| Strongly                                                                         | Agree          |
| previous                                                                         | with           |
| agree                                                                            | disagree       |
| survey                                                                           | engagement     |
| % Positive                                                                       |                |
| Difference                                                                       |                |
| from previous                                                                    |                |
| survey                                                                           |                |
| Difference                                                                       |                |
| from CS2017                                                                      |                |
| Difference                                                                       |                |
| from CS High                                                                     |                |
| Performers                                                                       |                |
| B18                                                                              |                |
| The people in my team can be relied upon to help when things get difficult in my |                |
| job                                                                              |                |
| 86%                                                                              |                |
| -3                                                                               |                |
| -                                                                                |                |
| +1                                                                               | -2             |
| B19                                                                              |                |
| The people in my team work together to find ways to improve the service we       |                |
| provide                                                                          |                |
| 83%                                                                              |                |
| -2                                                                               | 0              |
| B20                                                                              |                |
| The people in my team are encouraged to come up with new and better ways of      |                |
| doing things                                                                     |                |
| 74%                                                                              |                |
| -4                                                                               |                |
| -                                                                                |                |
| -1                                                                               | -5             |
| -                                                                                |                |
| Difference                                                                       | Strength of    |
| from                                                                             | association    |
| Strongly                                                                         | Agree          |
| previous                                                                         | with           |
| agree                                                                            | disagree       |
| Learning and                                                                     |                |
| development                                                                      |                |
| 51                                                                               |                |
| %                                                                                |                |
| -6                                                                               |                |
| -                                                                                |                |
| survey                                                                           | engagement     |
| B21                                                                              |                |
| I am able to access the right learning and development opportunities when I need |                |
| to                                                                               |                |
| 66%                                                                              |                |
| -6                                                                               |                |
| -                                                                                |                |
| +3                                                                               |                |
| -                                                                                |                |
| -3                                                                               |                |
| -                                                                                |                |
| B22                                                                              |                |
| Learning and development activities I have completed in the past 12 months have  |                |
| helped to improve my performance                                                 |                |
| 59%                                                                              |                |
| -12                                                                              |                |
| -                                                                                |                |
| +7                                                                               |                |
| -                                                                                |                |
| +1                                                                               |                |
| B23 There are opportunities for me to develop my career in ORR                   |                |
| 33%                                                                              |                |
| +3                                                                               | -14            |
| -                                                                                |                |
| -23                                                                              |                |
| -                                                                                |                |
| B24                                                                              |                |
| Learning and development activities I have completed while working for ORR are   |                |
| helping me to develop my career                                                  |                |
| 48%                                                                              |                |
| -7                                                                               |                |
| -                                                                                |                |
| +1                                                                               | -4             |
| -                                                                                |                |

## Response Rate : 80% Civil Service People Survey 2017 All Questions By Theme

| Difference                                                                       | Strength of   |
|----------------------------------------------------------------------------------|---------------|
| Inclusion and fair                                                               |               |
| -8                                                                               |               |
| -                                                                                |               |
| from                                                                             | association   |
| Strongly                                                                         | Agree         |
| with                                                                             |               |
| treatment                                                                        |               |
| 73                                                                               |               |
| %                                                                                |               |
| previous                                                                         |               |
| agree                                                                            | disagree      |
| survey                                                                           | engagement    |
| B25 I am treated fairly at work                                                  |               |
| 75%                                                                              |               |
| -7                                                                               |               |
| -                                                                                |               |
| -5                                                                               |               |
| -                                                                                |               |
| -8                                                                               |               |
| -                                                                                |               |
| B26 I am treated with respect by the people I work with                          |               |
| 83%                                                                              |               |
| -6                                                                               |               |
| -                                                                                |               |
| -2                                                                               | -4            |
| -                                                                                |               |
| B27 I feel valued for the work I do                                              |               |
| 62%                                                                              |               |
| -10                                                                              |               |
| -                                                                                |               |
| -3                                                                               |               |
| -                                                                                |               |
| -10                                                                              |               |
| -                                                                                |               |
| B28                                                                              |               |
| I think that ORR respects individual differences (e.g. cultures, working styles, |               |
| backgrounds, ideas, etc)                                                         |               |
| 70%                                                                              |               |
| -8                                                                               |               |
| -                                                                                |               |
| -5                                                                               |               |
| -                                                                                |               |
| -9                                                                               |               |
| -                                                                                |               |
| Difference                                                                       | Strength of   |
| from                                                                             | association   |
| Resources and                                                                    |               |
| workload*                                                                        |               |
| 74                                                                               |               |
| %                                                                                |               |
| -3                                                                               |               |
| Strongly                                                                         | Agree         |
| previous                                                                         | with          |
| agree                                                                            | disagree      |
| survey                                                                           | engagement    |
| B29 I get the information I need to do my job well                               |               |
| 67%                                                                              |               |
| -10                                                                              |               |
| -                                                                                |               |
| -2                                                                               | -7            |
| -                                                                                |               |
| B30 I have clear work objectives                                                 |               |
| 76%                                                                              |               |
| -2                                                                               | +1            |
| -                                                                                |               |
| B31 I have the skills I need to do my job effectively                            |               |
| 92%                                                                              |               |
| -2                                                                               | +3            |
| -                                                                                |               |
| +1                                                                               |               |
| B32 I have the tools I need to do my job effectively                             |               |
| 66%                                                                              |               |
| -4                                                                               |               |
| -                                                                                |               |
| -4                                                                               |               |
| -                                                                                |               |
| -10                                                                              |               |
| -                                                                                |               |
| B33 I have an acceptable workload                                                |               |
| 67%                                                                              |               |
| -3                                                                               | +6            |
| -                                                                                |               |
| 0                                                                                |               |
| B34 I achieve a good balance between my work life and my private life            |               |
| 73%                                                                              |               |
| 0                                                                                | +5            |
| -                                                                                |               |
| 0                                                                                |               |

- indicates statistically significant difference from comparison 
^ indicates a variation in question wording from your previous survey 

% Positive
Difference
from previous
survey
Difference
from CS2017
Difference
from CS High
Performers 
*This theme score is based on one fewer question in this year's 
survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison 

## Response Rate : 80% Civil Service People Survey 2017 All Questions By Theme

| Difference                                                                           | Strength of    |
|--------------------------------------------------------------------------------------|----------------|
| from                                                                                 | association    |
| Pay and benefits                                                                     |                |
| 23                                                                                   |                |
| %                                                                                    |                |
| -5                                                                                   |                |
| -                                                                                    |                |
| Strongly                                                                             | Agree          |
| previous                                                                             | with           |
| agree                                                                                | disagree       |
| survey                                                                               | engagement     |
| B35 I feel that my pay adequately reflects my performance                            |                |
| 25%                                                                                  |                |
| -6                                                                                   |                |
| -                                                                                    |                |
| -6                                                                                   |                |
| -                                                                                    |                |
| -12                                                                                  |                |
| -                                                                                    |                |
| B36 I am satisfied with the total benefits package                                   |                |
| 22%                                                                                  |                |
| -5                                                                                   |                |
| -                                                                                    |                |
| -11                                                                                  |                |
| -                                                                                    |                |
| -18                                                                                  |                |
| -                                                                                    |                |
| B37                                                                                  |                |
| Compared to people doing a similar job in other organisations I feel my pay is       |                |
| reasonable                                                                           |                |
| 23%                                                                                  |                |
| -3                                                                                   | -3             |
| -                                                                                    |                |
| -10                                                                                  |                |
| -                                                                                    |                |
| Difference                                                                           | Strength of    |
| from                                                                                 | association    |
| Leadership and                                                                       |                |
| managing change*                                                                     |                |
| 45                                                                                   |                |
| %                                                                                    |                |
| -9                                                                                   |                |
| -                                                                                    |                |
| Strongly                                                                             | Agree          |
| previous                                                                             | with           |
| agree                                                                                | disagree       |
| survey                                                                               | engagement     |
| B38 Directors and deputies in ORR are sufficiently visible                           |                |
| 64%                                                                                  |                |
| -7                                                                                   |                |
| -                                                                                    |                |
| +4                                                                                   |                |
| -                                                                                    |                |
| -5                                                                                   |                |
| -                                                                                    |                |
| B39 I believe the actions of Directors and deputies are consistent with ORR's values |                |
| 56%                                                                                  |                |
| -8                                                                                   |                |
| -                                                                                    |                |
| +3                                                                                   | -4             |
| -                                                                                    |                |
| B40 I believe that the Board has a clear vision for the future of ORR                |                |
| 43%                                                                                  |                |
| -4                                                                                   |                |
| -                                                                                    |                |
| -6                                                                                   |                |
| -                                                                                    |                |
| -12                                                                                  |                |
| -                                                                                    |                |
| B41                                                                                  |                |
| Overall, I have confidence in the decisions made by ORR's Directors and              |                |
| deputies                                                                             |                |
| 55%                                                                                  |                |
| -5                                                                                   |                |
| -                                                                                    |                |
| +6                                                                                   |                |
| -                                                                                    |                |
| +1                                                                                   |                |
| B42 I feel that change is managed well in ORR                                        |                |
| 23%                                                                                  |                |
| -12                                                                                  |                |
| -                                                                                    |                |
| -10                                                                                  |                |
| -                                                                                    |                |
| -18                                                                                  |                |
| -                                                                                    |                |
| B43 When changes are made in ORR they are usually for the better                     |                |
| 28%                                                                                  |                |
| -5                                                                                   |                |
| -                                                                                    |                |
| -6                                                                                   |                |
| -                                                                                    |                |
| -13                                                                                  |                |
| -                                                                                    |                |
| B44 ORR keeps me informed about matters that affect me                               |                |
| 53%                                                                                  |                |
| -16                                                                                  |                |
| -                                                                                    |                |
| -5                                                                                   |                |
| -                                                                                    |                |
| -11                                                                                  |                |
| -                                                                                    |                |
| B45                                                                                  |                |
| I have the opportunity to contribute my views before decisions are made that         |                |
| affect me                                                                            |                |
| 35%                                                                                  |                |
| -14                                                                                  |                |
| -                                                                                    |                |
| -3                                                                                   |                |
| -                                                                                    |                |
| -12                                                                                  |                |
| -                                                                                    |                |
| B46 I think it is safe to challenge the way things are done in ORR                   |                |
| 45%                                                                                  |                |
| -7                                                                                   |                |
| -                                                                                    |                |
| -1                                                                                   | -8             |
| -                                                                                    |                |

- indicates statistically significant difference from comparison 
^ indicates a variation in question wording from your previous survey 

% Positive
Difference
from previous
survey
Difference
from CS2017
Difference
from CS High
Performers 
*This theme score is based on one fewer question in this year's 
survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison 

Response rate : 80% 
Civil Service People Survey 2017 
- indicates statistically significant difference from comparison All questions by theme 
^ indicates a variation in question wording from your previous survey 

Engagement 
Strongly 
Agree 
Neither 
Disagree 
Strongly 
agree 
disagree 
% Positive
Difference
from previous
survey
Difference
from CS2017
Difference
from CS High
Performers 
B47 I am proud when I tell others I am part of ORR 
52% 
-1 
-10 —
-17 —
B48 I would recommend ORR as a great place to work 
53% 
-7 —
-2 
-10 —
B49 I feel a strong personal attachment to ORR 
39% 
-3 
-10 —
-17 —
B50 ORR inspires me to do the best in my job 
38% 
-7 —
-10 —
-16 —
B51 ORR motivates me to help it achieve its objectives 
37% 
-6 —
-9 —
-16 —
Taking action 
Strongly 
Agree 
Neither 
Disagree 
Strongly 
agree 
disagree 
B52 I believe that Directors and deputies in ORR will take action on the results from 
this survey 
42% 
-8 —
-8 —
-16 —
B53 Where I work, I think effective action has been taken on the results of the last 
survey 
27% 
-4 
-9 —
-18 —

- indicates statistically significant difference from comparison All questions by theme 
^ indicates a variation in question wording from your previous survey 

Organisational culture 
Strongly 
Agree 
Neither 
Disagree 
Strongly 
agree 
disagree 
% Positive
Difference
from previous
survey
Difference
from CS2017
Difference
from CS High
Performers 
B54 I am trusted to carry out my job effectively 
92% 
-2 
+4 —
+2 —
B55 I believe I would be supported if I try a new idea, even if it may not work 
73% 
-5 —
+3 —
-2 
B56 In ORR, people are encouraged to speak up when they identify a serious policy 
or delivery risk 
65% 
New 
-1 
-6 —
B57 I feel able to challenge inappropriate behaviour in the workplace 
62% 
New 
-2 
-6 —
B58 ORR is committed to creating a diverse and inclusive workplace 
60% 
New 
-13 —
-17 —
Leadership statement 
Strongly 
Agree 
Neither 
Disagree 
Strongly 
agree 
disagree 
B59 Directors and deputies in ORR actively role model the behaviours set out in the 
Civil Service Leadership Statement 
45% 
-3 
-2 
-10 —
B60 My manager actively role models the behaviours set out in the Civil Service 
Leadership Statement 
64% 
-2 
-2 
-8 —
Civil Service vision 
Strongly 
Agree 
Neither 
Disagree 
Strongly 
agree 
disagree 
B61 I am aware of the Civil Service vision for 'A Brilliant Civil Service' 
28% 
New 
-15 —
-28 —
B62 I understand how my work contributes to helping us become 'A Brilliant Civil 
Service' 
21% 
New 
-16 —
-24 —

- indicates statistically significant difference from comparison All questions by theme 
^ indicates a variation in question wording from your previous survey 

## Wellbeing

% Positive
Difference
from previous
survey
Difference
from CS2017
Difference
from CS High
Performers 

Unlike the questions B01-B62 which ask people to rate their agreement from strongly agree to strongly disagree, the four wellbeing questions use a 11-point scale. The scale ranges from 0 to 10 for each question, where 0 is equivalent to 'not at all' (e.g. 'not at all satisfied' or 'not at all worthwhile') and where 10 is equivalent to 'completely' (e.g. 'completely satisfied' or 'completely anxious'). For questions W01, W02 and W03 the percent positive is the proportion answering 7, 8, 9 or 10 to each question. 

W01 Overall, how satisfied are you with your life nowadays? 
72% 
-1 
+6 —
+4 —
W02 Overall, to what extent do you feel that the things you do in your life are 
worthwhile? 
76% 
-2 
+5 —
+3 —
W03 Overall, how happy did you feel yesterday? 
68% 
-3 
+4 —
+3 
For question W04 the percent positive is the proportion answering 0, 1, 2 or 3 to the question. 
W04 Overall, how anxious did you feel yesterday? 
53% 
-6 —
+4 —
+1 

Response rate : 80% 
Civil Service People Survey 2017 
- indicates statistically significant difference from comparison All questions by theme 
^ indicates a variation in question wording from your previous survey 

## Your Plans For The Future

C01. Which of the following statements most reflects your current thoughts about working for ORR? 

I want to leave ORR as soon as possible 
7% 
-1 
-2 
-5 
I want to leave ORR within the next 12 months 
22% 
+3 
+7 —
+4 —
I want to stay working for ORR for at least the next year 
47% 
0 
+13 —
+8 —
I want to stay working for ORR for at least the next three years 
24% 
-2 
-19 —
-28 —

## The Civil Service Code

Differences are based on '% Yes' score D01. Are you aware of the Civil Service Code? 
90% 
-1 
-2 —
-5 —
D02. Are you aware of how to raise a concern under the Civil Service Code? 
62% 
-5 —
-6 —
-12 —
D03. Are you confident that if you raised a concern under the Civil Service Code in ORR it would be investigated properly? 
65% 
-7 —
-5 —
-10 —
Difference from
% Yes 
% No 
% Yes
Difference from 
previous survey previous survey
Difference from 
Difference from
CS2017 CS2017
Difference from 
Difference from
CS High CS High 
Performers Performers 

- indicates statistically significant difference from comparison All questions by theme 
^ indicates a variation in question wording from your previous survey 

## Discrimination, Harassment And Bullying

E01. During the past 12 months have you personally experienced discrimination at work? 

For respondents who selected 'Yes' to question E01. E02. On which of the following grounds have you personally experienced discrimination at work in the past 12 months? (multiple selection)

2017 2016 

E03. During the past 12 months have you personally experienced bullying or harassment at work? 

2017 2016 

For respondents who selected 'Yes' to question E03. E05. Did you report the bullying and harassment you experienced? 

| %                   | No    |
|---------------------|-------|
| % Prefer not to say |       |
| Yes                 | %     |
| 2017                |       |
| 2016                |       |

For respondents who selected 'Yes' to question E03. E04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection) 
For respondents who selected 'Yes' to question E03. E06. In your opinion, has this issue been resolved? 

Disability 
Ethnic background 
Gender 
Gender reassignment or perceived gender 
Grade, pay band or responsibility level 
Main spoken/written language or language ability 
Religion or belief 
Sexual orientation 
Social or educational background 
Working location 
Working pattern 
Any other grounds 
Prefer not to say 
Someone who works for another part of ORR 
Someone else 

Please note: Counts of fewer than ten responses are suppressed and replaced with '--' 

| Returns : 241    | Response rate : 80%    | Civil Service People Survey 2017    |
|------------------|------------------------|-------------------------------------|

## Appendix Glossary Of Key Terms

| % positive                                                                                                             | The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a theme in the case of                             |
|------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|
| Theme score % positive                                                                                                 |                                                                                                                                                           |
| ).                                                                                                                     |                                                                                                                                                           |
| Previous survey                                                                                                        | Comparisons to the previous survey relate to the results from the 2016 Civil Service People Survey. Where a question is flagged as changed since the last |
| survey comparisons should be treated with caution as changes to wording may affect how people respond to the question. |                                                                                                                                                           |
| CS2017                                                                                                                 | The CS2017 benchmark is the median percent positive across all organisations that participated in the 2017 Civil Service People Survey.                   |
| CS High Performers                                                                                                     | For each question, this is the upper quartile score across all organisations that have taken part in the 2017 Civil Service People Survey.                |

## Rounding

Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy. 

## Statistical Significance: •

Statistical testing has been carried out on the comparisons between this year's results and your previous survey, CS2017 results and CS High Performers results to identify differences that are statistically significant. You can therefore be confident that the difference represents a real difference in opinion between the results. 

The employee engagement index The survey includes five questions that make up the engagement index (B47-B51). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions. 

The drivers of engagement While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. Nine themes have been included in the survey to measure employees' experiences at work. A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement. The themes identified as having an association are called the 'Drivers of engagement'. The strength of association with engagement varies by theme and is illustrated by a 4-bar icon, as shown below. Themes with a full 4-bar icon have the strongest association with engagement. 

the analysis has not identified a

## Changes To Theme Scores In 2017

Small changes have been made to some of the headline themes in 2017. Three theme scores (Organisational objectives and purpose; Resources and workload; Leadership and managing change) are based on one fewer question in this year's survey. Previous survey scores have been recalculated on this basis, to allow for theme trend comparisons. 

Confidentiality The survey was carried out as part of the 2017 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all participating organisations. The Cabinet Office commissioned ORC International to carry out the survey. ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised. Groups of fewer than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.