## (1)

Number received (2)
Number completed within 
service standard
service standard (3)
Quarter 1 2010
12,757
10,891
85%
Quarter 2 2010
8,851
7,994
90%
Quarter 3 2010
10,184
9,049
89%
Quarter 4 2010
8,926
8,549
96%
Full Year Outturn 2010
40,718
36,483
90%
Quarter 1 2011
9,132
8,629
95%
Quarter 2 2011
7,733
6,878
89%
Quarter 3 2011
7,426
6,344
85%
Quarter 4 2011
7,379
6,058
82%
Full Year Outturn 2011
31,670
27,909
88%
Quarter 1 2012
7,107
6,286
88%
Quarter 2 2012
6,975
5,870
84%
Quarter 3 2012
7,533
5,461
72%
Quarter 4 2012
7,128
4,831
68%
Full Year Outturn 2012
28,743
22,448
78%
Quarter 1 2013
6,640
3,990
60%
Quarter 2 2013
6,634
3,748
56%
Quarter 3 2013
5,739
3,640
63%
Quarter 4 2013
4,993
3,687
74%
Full Year Outturn 2013
24,006
15,065
63%

Footnote
1 All figures quoted are management information and are subject to internal quality checks 2 
3