st 
April and 30th September 2013 
 
Recorded complaints  
Stage 1  
33,609 
Stage 2  
1,372 
Total number of recorded complaints 
34,981 Number of complaints recorded by the Independent Case 
Examiner's (ICE) Office between 1st April 2013 and 30th September 
2013 
 
ICE Complaints   
Number of DWP complaints received  
1,316 
315