## Customer Member Having An Online Discussion

1 
Hold the cursor over the **head/shoulders** icon (A) to determine which members are in the 
Room.
2 
Select the **speech bubble** icon (B) to initiate a conversation.
3 
Type in your comments (C) and press enter on your keyboard.
4 
To close the discussion select X (D).

## Note

It is important to remember that all Room members can see any of the comments made in an **Online Discussion** (E) and they are visible for ten minutes after the discussion is closed.

 
Also, SW does not store the discussion. If you want to keep a record of the comments, 
you must copy them to a note before closing the discussion.