## Performance Data Transparency Data

Latest Period 
Covered
Page
Footnotes
Content
Border Force
2 - 6
1 - 35
Clearance of Passengers at the Border
Jan - Mar 2014
2
1 - 9
Drug Seizure Volumes
Jul - Sep 2013
3
10 - 14
Drug Seizures
Jul - Sep 2013
4
15 - 22
Jan - Mar 2014
5
23
Convention on International Trade in Endangered Species Seizures and Volumes Annual Level of Tax Revenue
Jan - Mar 2014
6
24 - 35
UK Visas and Immigration
7 - 15
1 - 37
Migration Data
Jan - Mar 2014
7
1 - 5
8
Settlement Applications from non-EEA parners on hold pending Judicial Review Older Live Cases Unit
Jan - Mar 2014
9
6 - 9
Asylum applications concluded in 12 months
Jan - Mar 2014
10
10 - 15
Asylum 6 month decisions
Jan - Mar 2014
11
16 - 20
Life in the UK Test Data
Jan - Mar 2014
12
21 - 24
MP's Correspondence within Service Standard
Jan - Mar 2014
13
25 - 27
MP's Correspondence Outstanding
Jan - Mar 2014
14
28 - 29
MP's Complaints
Jan - Mar 2014
15
30 - 37
Immigration Enforcement
16 - 17
1 - 9
Foreign National Offenders
Jan - Mar 2014
16
1 - 4
Family Returns
Jan - Mar 2014
17
5 - 9

Border Force 

## Clearance Of Passengers At The Border Within Published Service Standards 1,9

|                                        |         |         |         |         |         |         |         | Full Year    | Full Year    | Full Year    | Full Year    |
|----------------------------------------|---------|---------|---------|---------|---------|---------|---------|--------------|--------------|--------------|--------------|
| Outturn                                | Outturn | Q1      | Q2      | Q3      | Q4      | Outturn | Q1      | Q2           | Q3           | Q4           | Outturn      |
| 2010-11                                | 2011-12 | 2012-13 | 2012-13 |         |         |         |         |              |              |              |              |
|                                        |         |         |         |         |         |         |         |              |              |              |              |
| 5                                      |         |         |         |         |         |         |         |              |              |              |              |
| 2012-13                                |         |         |         |         |         |         |         |              |              |              |              |
|                                        |         |         |         |         |         |         |         |              |              |              |              |
| 6                                      |         |         |         |         |         |         |         |              |              |              |              |
| 2012-13                                | 2012-13 | 2013-14 | 2013-14 | 2013-14 |         |         |         |              |              |              |              |
|                                        |         |         |         |         |         |         |         |              |              |              |              |
| 7,8                                    |         |         |         |         |         |         |         |              |              |              |              |
| 2013-14                                |         |         |         |         |         |         |         |              |              |              |              |
| 7,8                                    |         |         |         |         |         |         |         |              |              |              |              |
| 2013-14                                |         |         |         |         |         |         |         |              |              |              |              |
| Number of passengers sampled           |         |         |         |         |         |         |         |              |              |              |              |
| 2,3,4                                  |         |         |         |         |         |         |         |              |              |              |              |
| 198,710                                | 228,876 | 62,013  | 78,906  | 119,632 | 126,694 | 387,245 | 131,513 | 135,729      | 127,454      | 109,660      | 504,356      |
| Number of passengers cleared within    |         |         |         |         |         |         |         |              |              |              |              |
| service standards                      | 195,120 | 223,031 | 60,422  | 78,118  | 119,186 | 126,439 | 384,165 | 131,023      | 134,881      | 127,090      | 109,385      |
| % of passengers cleared within service |         |         |         |         |         |         |         |              |              |              |              |
| standards                              | 98.2%   | 97.4%   | 97.4%   | 99%     | 99.6%   | 99.8%   | 99.2%   | 99.6%        | 99.4%        | 99.7%        | 99.7%        |

1 The service standards are: 95% of European Economic Area (EEA) passengers with 25 minutes; and 95% non-EEA passengers within 45 minutes. 2 Sampling methodology: Most ports and airports involved in the sampling aim to take one queue measurement every hour during passenger arrival times, where it is practical to do so (but see notes 3 and 4 below).  A queue is defined from when a passenger / vehicle joins a static body of people / line of vehicles to when they arrive at the UK Border control desk.  To ensure consistency of approach ports are advised to used on of two recommended methods - either a passenger or vehicle is picked out as they join a queue and then visually traced (by an officer on location or by CCTV) until they reach the border control desk or the passenger will be handed a card with the time of joining queue noted and they are asked hand the card to Home Office officer on the desk as soon as they reach that point.

3 At some ferry ports, the median queue length is measured for cars and coaches as the representative sample of immigration queue length.  At these locations, the time taken for the first car and the last car to clear the controls is measured, and this is divide by 2 to calculate the median queue length. This allows for a more accurate evaluation of the queuing time that excludes the waiting on board ship for disembarkation. 

4 A recent audit of the methods used to measure waiting times found variations in the approaches being used.  As a result of the recommendations made, work is underway to implement a more robust and consistent approach across all ports on entry.

5 From 25th August 2012, queue measures were taken every 15 minutes at Heathrow.  This means that there has been an increase in the number of passengers sampled.

6 From 28th October 2012, queue measures were taken every 15 minutes at Gatwick.  This means that there has been an increase in the number of passengers sampled.

7 From 2nd November 2013, queue measures were taken every 15 minutes at Stansted. 

8 Ports have been reminded not to record a zero queue length unless passengers are present in the arrivals hall. As a result the number of measures taken have reduced. 9 All figures quoted are management information only which have been subject to internal quality checks and may be subject to change.

## Uk Drug Seizure Volumes Data

| 2011 -12                  | 2012 -13   | 2013 -14   |
|---------------------------|------------|------------|
| Volume                    |            |            |
| 10,11,12,13               |            |            |
| Drug                      | Country    | Q1         |
| Q1                        |            |            |
| 14                        |            |            |
| Q2                        |            |            |
| 14                        |            |            |
| CLASS                     |            |            |
| England                   | 1,511      | 578        |
| Northern Ireland          | 1          | 0          |
| Cocaine (KG)              |            |            |
| Scotland                  | 0          | 10         |
| Wales                     | 0          | 0          |
| Total                     | 1,512      | 589        |
| England                   | 0          | 0          |
| Northern Ireland          | 0          | 0          |
| Crack (KG)                |            |            |
| Scotland                  | 0          | 0          |
| Wales                     | 0          | 0          |
| Total                     | 0          | 0          |
| England                   | 655        | 60         |
| Northern Ireland          | 0          | 0          |
| Diamorphine (Heroin) (KG) |            |            |
| Scotland                  | 0          | 0          |
| Wales                     | 0          | 0          |
| Total                     | 655        | 60         |
| England                   | 0          | 1          |
| Northern Ireland          | 0          | 0          |
LSD (Dose 000s)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
0
1
0
0
1
0
0
20
0
20
0
0
England
2
183
320
0
505
22
47
94
95
257
28
20
Northern Ireland
0
0
0
0
0
0
0
0
0
0
0
4
MDMA (Ecstasy) (Dose 000s)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
40
0
0
0
40
0
0
Total
2
183
320
0
506
62
47
94
95
297
28
24
England
0
0
0
0
0
0
0
0
0
0
0
0
Northern Ireland
0
0
0
0
0
0
0
0
0
0
0
0
Morphine (Dose 000s)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
0
0
0
0
0
0
0
0
0
0
0
0
CLASS
England
127
148
259
6
540
362
167
25
262
816
80
73
Northern Ireland
0
0
0
0
0
0
0
0
0
0
0
0
Amphetamines (KG)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
127
148
259
6
540
363
167
25
262
816
80
73
England
0
0
0
0
0
0
0
0
0
0
0
1
Northern Ireland
0
0
0
0
0
0
0
0
0
0
0
0
Cannabis Plants (Plants)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
5
0
0
5
0
0
Total
0
0
0
0
0
0
5
0
0
5
0
1
England
9,330
4,384
953
900
15,566
199
1,322
1,736
3,908
7,165
114
23
Northern Ireland
0
0
0
0
0
0
1
0
0
1
0
0
B
Cannabis Resin (KG)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
9,330
4,384
953
900
15,566
199
1,323
1,736
3,908
7,166
114
23
England
2,983
2,986
7,814
3,919
17,702
3,710
2,558
1,191
978
8,438
2,305
2,285
Northern Ireland
0
1
4
0
5
0
1
1
1
4
2
1
Cannabis Herbal (KG)
Scotland
0
0
0
0
0
1
0
0
0
1
0
8
Wales
0
0
0
0
0
0
0
51
0
51
0
3
Total
2,983
2,987
7,819
3,919
17,708
3,711
2,560
1,243
980
8,493
2,308
2,296
CLASS
England
329
329
160
94
913
97
173
737
381
1,388
712
432
Northern Ireland
0
13
0
0
13
0
0
0
0
0
0
0
Anabolic Steroids (Dose 000s)
Scotland
0
0
0
0
0
0
0
0
0
0
1
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
329
343
160
94
926
97
173
737
381
1,388
713
432
England
15
14
7
33
68
10
92
65
55
222
33
114
Northern Ireland
0
0
0
0
0
0
0
0
0
0
0
0

## C

Ketamine (KG)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
15
14
7
33
68
10
92
65
55
222
33
114

Footnotes:
10 Quantities of drugs seized are presented in terms of kilograms (kg), doses (000s) or plants (for cannabis plants only). Most drugs can plausibly be seized in preparation form other than kilograms or doses. Therefore, in order to present all seized quantities within a given drug type in terms of one comparable unit, conversion factors are applied to estimate the overall quantity of drugs seized. Conversion factors for this table are the same as those used for the Home Office's Statistical Bulletin 'Seizures of drugs in England and Wales, 2012-13'.

11 A 'total quantity' for all drugs seized cannot be calculated as conversion factors are not held for all substances. 12 As figures are rounded to the nearest integer, totals may not be the sum of constituent parts. 13 The variation in volume between England and the other countries is due to the majority of the international transport hubs being located in England.

14 Figures for Q1 & Q2 of 2013-14 may be revised in future quarterly releases due to more operational information becoming available and improved data quality assurance processes.

UK Drug Seizures Data
2011 -12
2012 -13
2013 -14
Seizures 
15,21
Drug
Q1
Q2
Q3
Q4
Total
Q1
Q2
Q3
Q4
Total
Q1 22
Q2 22
CLASS
England
199
207
200
160
766
213
209
175
149
746
155
158
Northern Ireland
1
2
2
1
6
6
13
3
5
27  
9
1
Cocaine
Scotland
0
1
1
1
3
1
0
0
2
3
0
0
Wales
1
0
0
0
1
0
0
0
0
0
0
0
Total
201
210
203
162
776
220
222
178
156
776
164
159
England
0
0
1
1
2
1
2
4
2
9
1
3
Northern Ireland
0
0
0
0
0
0
0
0
0
0
0
0
Crack
Scotland
0
0
0
0
0
0
0
0
0
0
0
3
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
0
0
1
1
2
1
2
4
2
9
1
6
England
41
18
26
32
117
42
30
44
48
164
42
24
Northern Ireland
0
0
0
0
0
2
2
0
3
7
2
1
Diamorphine (Heroin)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
41
18
26
32
117
44
32
44
51
171
44
25
England
0
1
1
0
2
1
1
1
2
5
2
0
Northern Ireland
0
0
0
0
0
0
0
2
1
3
1
0
LSD
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
0
1
1
0
2
1
1
3
3
8
3
0
England
1
4
4
2
11
12
93
30
54
189
108
28
Northern Ireland
0
1
0
0
1
0
2
0
1
3
1
1
MDMA (Ecstasy)
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
1
1
0
2
1
0
1
0
2
0
1
Total
1
6
5
2
14
13
95
31
55
194
109
30
England
0
0
2
4
6
0
0
4
2
6
3
6
Northern Ireland
0
0
0
0
0
0
0
0
0
0
0
0
Morphine
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
0
0
2
4
6
0
0
4
2
6
3
6
England
41
61
37
66
205
79
248
290
309
926
489
111
Northern Ireland
0
6
0
0
6
1
1
2
4
0
0
Scotland
0
0
0
0
0
0
0
0
1
1
1
0
Other Class A Drug 16
Wales
1
0
1
1
3
0
0
0
0
0
0
0
Total
42
67
38
67
214
80
249
292
310
931
490
111
CLASS
England
15
8
14
12
49
16
38
37
26
117
33
19
Northern Ireland
0
0
0
0
0
1
2
2
0
5
0
0
Amphetamines
Scotland
1
0
0
0
1
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
1
0
0
1
0
0
Total
16
8
14
12
50
17
41
39
26
123
33
19
England
0
0
0
0
0
0
0
0
0
0
0
1
Northern Ireland
0
0
0
0
0
0
0
0
0
0
0
0
Cannabis Plants
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
1
0
0
1
0
0
Total
0
0
0
0
0
0
1
0
0
1
0
1
England
84
50
67
78
279
118
129
74
53
374
56
53
Northern Ireland
0
1
2
0
3
1
5
2
1
9
3
5
Cannabis Resin
Scotland
0
1
4
0
5
1
5
3
9
1
1
Wales
1
3
3
0
7
1
1
1
3
1
1
Total
85
55
76
78
294
120
140
80
55
395
61
60
England
315
261
387
284
1,247
359
674
445
542
2,020
603
358
Northern Ireland
0
1
8
8
17
13
21
13
15
62
20
22

## B

Cannabis Herbal
Scotland
4
3
6
1
14
1
6
9
7
23
7
4
Wales
12
5
6
1
24
1
2
4
3
10
3
4
Total
331
270
407
294
1,302
374
703
471
567
2,115
633
388
England
405
312
454
363
1,534
476
792
510
595
2,373
647
410
Northern Ireland
0
1
9
8
18
14
26
16
15
71
23
27
Scotland
2
5
11
1
19
2
11
10
7
30
8
5
Cannabis Total 17
Wales
12
7
8
1
28
2
3
5
4
14
3
5
Total
419
325
482
373
1,599
494
832
541
621
2,488
681
447
England
46
36
11
27
120
25
35
48
80
188
82
105
Northern Ireland
1
1
1
0
3
14
8
0
4
26
9
0
Scotland
0
0
0
0
0
0
0
0
0
0
0
6
Other Class B Drug 18,20
Wales
0
0
1
0
1
0
0
0
0
0
1
1
Total
47
37
13
27
124
39
43
48
84
214
92
112
CLASS
England
23
27
33
50
133
59
55
69
100
283
101
101
Northern Ireland
0
4
0
0
4
0
0
0
0
0
0
0
Anabolic Steroids
Scotland
0
0
0
0
0
0
0
0
0
0
1
0
Wales
0
0
0
0
0
1
0
0
0
1
0
0
Total
23
31
33
50
137
60
55
69
100
284
102
101
England
21
13
23
34
91
20
45
59
57
181
33
36
Northern Ireland
0
1
0
0
1
0
0
0
2
2
0
0
Ketamine
Scotland
0
0
0
0
0
0
0
0
0
0
0
0
Wales
0
0
0
0
0
0
0
0
0
0
0
0
Total
21
14
23
34
92
20
45
59
59
183
33
36
England
240
102
100
193
635
108
179
141
262
690
202
212
Northern Ireland
5
8
8
1
22
14
4
7
2
27
1
4
Scotland
0
0
1
1
2
0
0
0
1
1
2
1
Other Class C Drug 19,20
Wales
1
1
0
1
3
0
1
0
0
1
1
0
Total
246
111
109
196
662
122
184
148
265
719
206
217
England
275
286
264
260
1,085
342
576
541
558
2,017
794
326
Northern Ireland
1
8
2
1
12
9
18
6
9
42
13
3
Scotland
0
1
1
1
3
1
0
0
3
4
1
3
Total Class A
Wales
2
1
2
1
6
1
0
1
0
2
0
1
Total
278
296
269
263
1,106
353
594
548
570
2,065
808
333
England
461
354
473
401
1,689
512
861
592
700
2,665
760
529
Northern Ireland
1
1
9
8
19
28
36
18
19
101
32
27
Scotland
5
4
10
1
20
2
11
10
7
30
8
11
Total Class B
Wales
12
7
9
1
29
2
3
5
4
14
4
6
Total
479
366
501
411
1,757
544
911
625
730
2,810
804
573
England
284
142
154
273
853
178
274
258
397
1,107
324
337
Northern Ireland
5
12
8
1
26
14
4
7
4
29
1
4
Scotland
0
0
1
1
2
0
0
0
1
1
3
1
Total Class C
Wales
1
1
0
1
3
1
1
0
0
2
1
0
Total
290
155
163
276
884
193
279
265
402
1,139
329
342
England
1,003
770
878
899
3,550
1,018
1,689
1,356
1,614
5,677
1,847
1,154
Northern Ireland
7
19
17
9
52
50
57
31
30
168
45
34
Total Seizures
Scotland
5
5
12
3
25
3
11
10
11
35
11
15
Wales
15
9
11
3
38
4
4
6
4
18
4
6
Total
1,030
803
918
914
3,665
1,075
1,761
1,403
1,659
5,898
1,907
1,209

## Counting Rules

The data has been compiled using the Home Office drug seizure counting rules, additionally data processing and quality assurance have been completed.

## Single Or Multiple Seizures A Single Seizure Is Where Only One Drug Is Seized On A Particular Occasion (E.G. Cocaine).

A multiple seizure is where two or more drug types (e.g. heroin and cocaine) are seized on a particular occasion. The occasion is counted once in the total number of seizures, but a seizure is counted against each individual drug type and drug class involved. Example: A seizure is made of cocaine, cannabis resin and herbal cannabis. This seizure would be counted as: -  Total seizures: One seizure in the overall total for the number of seizures by that agency. -  Drug type: One seizure of cocaine; one seizure of cannabis resin; one seizure of herbal cannabis; one overall seizure of cannabis. -  Drug class: One seizure of class A and one seizure of class B. Footnotes:
15 As a seizure can involve more than one drug, figures for individual drugs and drugs classes cannot be added together to produce totals.

16 Methadone is included with Other Class A and cannot be separately identified.

17 Cannabis total includes skunk, oil and liquid seizures not included in plant, resin and herbal figures.

18 Barbiturates, Mephedrone and other Cathinone based drugs are included with Other Class B and cannot be separately identified.

## Convention On International Trade In Endangered Species (Cites) Seizures And Volumes

Border Force CITES Seizures
Category
Live Animals And Birds Caviar & Caviar extract Parts Or Derivatives Of Animals Or Birds Parts Or Derivatives Of Plants Live Plants Ivory And Items Containing Ivory Timber Or Wood Products Live Coral & Coral Derivatives Preparations Of Oriental Medicine Which Include Parts & Derivatives Of Endangered Species: Also Includes Ginseng, Hoodia & Herbal Supplements
Total Number of CITES Seizures

## Counting Rules

The data has been compiled using the Home Office seizure counting rules, additionally data processing and quality assurance have been completed.

## Single Or Multiple Seizures

A single seizure is where only one category is seized on a particular occasion (e.g. caviar). A multiple seizure is where two or more category types (e.g. caviar and timber) are seized on a particular occasion. The occasion is counted once in the total number of seizures, but a seizure is counted against each category. Example: A seizure is made of caviar and timber.  This seizure would be counted as: Total seizures:  One seizure in the overall total for the number of seizures. Category type:  One seizure of caviar; one seizure of timber or wood products.

Border Force CITES Volumes
2013-14 23
Category
Units
1
9
469
523
Live Animals And Birds
Kilograms
-
-
-
-
Litres
-
-
-
-
Units
1,653
-
-
Caviar & Caviar extract
Kilograms
212.64
240.35
8.69
2.25
Litres
-
-
12.00
-
Units
135
117
302
1,779
Parts Or Derivatives Of Animals Or Birds
Kilograms
-
0.05
3.71
0.18
Litres
0.75
0.04
-
-
Units
123
15,252
134
290
Parts Or Derivatives Of Plants 
Kilograms
1,000.00
46.04
-
-
Litres
0.15
-
-
-
Units
1
2
-
3
Live Plants
Kilograms
-
-
-
-
Litres
-
-
-
-
Units
18
-
2
4
Ivory And Items Containing Ivory
Kilograms
11.50
7.98
25.15
36.86
Litres
-
-
-
-
Units
331
118
10
7
Timber Or Wood Products
Kilograms
85.59
2,018.66
21.05
1,911.72
Litres
-
2.58
-
-
Units
5
10
231
91
Live Coral & Coral Derivatives
Kilograms
1.45
1.00
508.50
10.07
Litres
-
-
-
-
Units
456,107
61,941
215,985
42,417
Kilograms
132.26
64.52
610.65
8.39
Preparations Of Oriental Medicine Which Include Parts & Derivatives Of Endangered Species: Also Includes Ginseng, Hoodia & Herbal Supplements
Litres
65.54
-
-
-

23 The figures quoted are management information which is subject to internal quality checks and may be subject to change.

2013-14 23
Q1 Apr - Jun
Q2 Jul - Sep
Q3 Oct - Dec
Q4 Jan - Mar
1
6
3
6
10
3
7
1
39
20
37
23
5
6
1
17
1
1
0
1
10
8
12
10
41
53
5
5
2
5
3
6
66
47
19
30
173
145
86
97
Q1 Apr - Jun
Q2 Jul - Sep
Q3 Oct - Dec
Q4 Jan - Mar

Border Force 

Annual level of tax revenue that is protected through detecting goods where excise duty has not been declared 34,35
Tax Revenue in 2010 - 11
Total 2010-11
Quantity
Revenue Protected
Tobacco Seizures
Cigarettes (sticks) 24
650,060,670
£145,288,560
Hand-rolling tobacco (kg) 25
314,775
£52,252,650
Total Tobacco
£197,541,210
Spirits (bulk litres) 26
2,436,850
£26,220,506
Alcohol Seized or 
Refered
Beer (litres) 27,28
24,477,100
£22,274,161
Wine (litres) 29
8,475,050
£22,374,132
Total Alcohol
35,389,000
£70,868,799
Total Revenue Protected
£268,410,009
Tax Revenue in 2011 - 12
Total 2011-12
Quantity
Revenue Protected
Tobacco Seizure
Cigarettes (sticks) 24
455,174,133
£116,296,991
Hand-rolling tobacco (kg) 25
508,111
£100,504,356
Total Tobacco
£216,801,347
Spirits (bulk litres) 26
2,693,445
£31,944,258
Alcohol Seized or Refered
Beer (litres) 28
31,806,890
£29,898,477
Wine (litres) 29
11,052,704
£31,942,315
Cider (litres) 30,32
799,555
£343,809
Alco Pops (litres) 31,32
76,967
£111,602
Total Alcohol
46,429,561
£94,240,461
Total Revenue Protected
£311,041,808
Tax Revenue in 2012 - 13
Q1 2012-13
Q2 2012-13
Quantity
Revenue Protected
Quantity
Revenue Protected
Quantity
Revenue Protected
Quantity
Revenue Protected
Quantity
Revenue Protected
Tobacco Seizure 33
Cigarettes (sticks) 24
88,973,581
£24,823,629
144,853,246
£40,414,056
137,291,861
£38,304,429
116,716,650
£32,563,945
487,835,338
£136,106,059
Hand-rolling tobacco (kg) 25
135,688
£28,901,544
65,979
£14,053,527
90,184
£19,209,192
67,784
£14,437,992
359,635
£76,602,255
Total Tobacco
£53,725,173
£54,467,583
£57,513,621
£47,001,937
£212,708,314
Spirits (bulk litres) 26
434,779
£5,426,042
651,480
£8,130,470
518,870
£6,475,498
507,601
£6,334,860
2,112,730
£26,366,870
Alcohol Seized or Refered
Beer (litres) 28
10,630,398
£10,524,094
12,084,764
£11,963,916
11,615,135
£11,498,984
13,516,527
£13,381,362
47,846,824
£47,368,356
Wine (litres) 29
2,397,379
£7,288,032
2,306,264
£7,011,043
2,876,980
£8,746,019
2,443,109
£7,427,051
10,023,732
£30,472,145
Cider (litres) 30,32
314,116
£141,352
247,694
£111,462
226,120
£101,754
241,892
£108,851
1,029,822
£463,420
Alco Pops (litres) 31,32
0
£0
43,434
£62,979
34,300
£49,735
33,048
£47,920
110,782
£160,634
Total Alcohol
13,776,672
£23,379,520
15,333,636
£27,279,870
15,271,405
£26,871,991
16,742,177
£27,300,044
61,123,890
£104,831,425
Total Revenue Protected
£77,104,693
£81,747,453
£84,385,612
£74,301,981
£317,539,739
Tax Revenue in 2013 - 14
Q1 2013-14
Q2 2013-14
Q3 2013-14
Q4 2013-14
Total 2013-14
Quantity
Revenue Protected
Quantity
Revenue Protected
Quantity
Revenue Protected
Quantity
Revenue Protected
Quantity
Revenue Protected
Tobacco Seizure 33
Cigarettes (sticks) 24
95,480,952
£27,212,071
91,412,007
£26,052,422
59,939,145
£17,082,656
72,047,970
£20,533,671
318,880,074
£90,880,820
Hand-rolling tobacco (kg) 25
104,404
£23,595,304
56,444
£12,756,344
56,076
£12,673,176
45,950
£10,384,700
262,874
£59,409,524
Total Tobacco
£50,807,375
£38,808,766
£29,755,832
£30,918,371
£150,290,344
Spirits (bulk litres) 26
402,011
£5,274,384
1,171,782
£15,373,780
824,005
£10,810,946
510,457
£6,697,196
2,908,255
£38,156,306
Alcohol Seized or Refered
Beer (litres) 28
7,852,839
£7,538,725
10,096,255
£9,692,405
12,461,418
£11,962,961
10,359,942
£9,945,544
40,770,454
£39,139,635
Wine (litres) 29
1,825,098
£5,840,314
2,641,836
£8,453,875
4,433,528
£14,187,290
2,607,784
£8,344,909
11,508,246
£36,826,388
Cider (litres) 30,32
145,126
£69,660
482,385
£231,545
314,595
£151,006
386,353
£185,449
1,328,459
£637,660
Alco Pops (litres) 31,32
19,815
£30,119
9,322
£14,169
4,032
£6,129
0
£0
33,169
£50,417
Total Alcohol
10,244,889
£18,753,202
14,401,580
£33,765,774
18,037,578
£37,118,332
13,864,536
£25,173,098
56,548,583
£114,810,406
Total Revenue Protected
£69,560,577
£72,574,540
£66,874,164
£56,091,469
£265,100,750

Footnotes:
  
24 Average cigarette Excise duty and VAT rate: 2010-11 - £223.50 per 1,000 sticks; 2011-12 - £255.50 per 1,000 sticks; 2012-13 - £279 per 1,000 sticks; 2013-14 - £285 per 1,000 sticks. 25 Average hand-rolling tobacco Excise duty and VAT rate: 2010-11 - £166 per kg; 2011-12 - £197.80 per kg; 2012-13 - £213 per kg;  2013-14 - £226 per kg.

26 Average spirits Excise duty and VAT rate: 2010-11 - £10.76 per litre; 2011-12 - £11.86 per litre (Rates revised from August 2011 to reflect updated average 2011-12 Excise duty and VAT values provided by HM Revenue & Customs); 2012-13 - £12.48 per bulk litre; 2013-14 - £13.12 per bulk litre. 27 For 2010-11 beer includes cider and alco pops. 28 Average beer Excise duty and VAT rate: 2010-11 - £0.91 per litre; 2011-12 - £0.94 per litre (Rates revised from August 2011 to reflect updated average 2011-12 Excise duty and VAT values provided by HMRC); 2012-13 - £0.99 per litre; 2013-14 - £0.96 per litre.

| Total 2012-13   | Q4 2012-13   | Q3 2012-13   |
|-----------------|--------------|--------------|

## Uk Visas And Immigration Quarterly Data - Migration Service Standards 2,3

All cases decided in 2010-11 & 2011-12
Full Year 2010-11
Full Year 2011-12
Number of 
Number of 
% of Applications 
Total number of 
% of Applications 
Total number of 
applications 
applications 
decided within 
applications 
decided within 
applications 
decided within 
decided within 
Service Standard
decided
Service Standard
decided
Service Standard
Service Standard
Family and Visiting the UK (2010-12)
60%
61,756
103,504
68%
39,982
58,616
Employment
77%
78,310
102,200
81%
81,593
100,843
Study
80%
119,808
149,174
78%
89,351
114,219
Permanent Residence
86%
122,094
141,451
91%
108,377
118,969
European Casework, ECAA and Bulgaria and Romania Casework
92%
110,612
120,720
98%
132,920
135,359
Accession
98%
272,341
276,822
0%
0
0
British Citizenship
99%
203,161
205,685
98%
180,569
184,161
Sponsor Licensing
74%
8,937
12,127
79%
6,517
8,225
Non-settlement visas
95%
2,339,734
2,464,752
92%
2,244,725
2,446,808
Settlement visas
91%
75,597
83,141
90%
60,266
66,856
Overall total
93%
3,392,350
3,659,576
91%
2,944,300
3,234,056
Deferred Cases
0%
0
0
7%
277
3,797
All cases decided in 2012-13
Quarter 1 2012-13
Quarter 2 2012-13
Quarter 3 2012-13
Quarter 4 2012-13
Full Year 2012-13
Number of 
Number of 
Number of 
% of Applications 
Total number of 
% of Applications 
Total number of 
% of Applications 
Total number of 
applications 
applications 
applications 
decided within 
applications 
decided within 
applications 
decided within 
applications 
decided within 
decided within 
decided within 
Service Standard
decided
Service Standard
decided
Service Standard
decided
Service Standard
Service Standard
Service Standard
Family (2012-13)
42%
4,476
10,551
34%
3,169
9,330
25%
3,094
12,244
30%
7,074
23,432
32%
17,813
55,557
Visiting the UK (2012-13)
37%
107
288
44%
146
332
45%
183
411
68%
383
565
51%
819
1,596
Employment
37%
8,846
23,818
41%
13,112
32,313
60%
11,782
19,649
68%
18,119
26,463
51%
51,859
102,243
Study
29%
4,592
16,012
21%
3,808
17,738
24%
8,798
36,015
27%
10,015
37,393
25%
27,213
107,158
Permanent Residence
84%
20,995
25,071
89%
21,585
24,195
87%
23,789
27,393
91%
37,147
40,663
88%
103,516
117,322
European Casework, ECAA and Bulgaria and Romania Casework
98%
23,600
24,183
90%
24,577
27,300
82%
24,960
30,517
88%
31,108
35,291
89%
104,245
117,291
British Citizenship
97%
45,272
46,830
98%
54,021
55,130
98%
52,225
53,242
98%
49,604
50,566
98%
201,122
205,768
Sponsor Licensing
39%
246
625
60%
943
1,564
88%
4,262
4,847
83%
3,189
3,863
79%
8,640
10,899
Non-settlement visas
94%
719,092
746,403
92%
668,824
724,984
94%
455,166
486,056
95%
488,762
512,732
94%
2,331,844
2,470,175
Settlement visas
90%
13,346
14,902
70%
11,149
15,855
53%
9,620
18,113
89%
11,108
12,527
74%
45,223
61,397
Overall total
91%
840,572
908,683
88%
801,334
908,741
86%
593,879
688,487
88%
656,509
743,495
89%
2,892,294
3,249,406
Deferred Cases
0%
-2
619
-7%
-9
135
4%
14
389
28%
8,955
31,522
27%
8,958
32,665
All cases decided in 2013-14
Quarter 1 2013-14 4
Quarter 2 2013-14 4
Quarter 3 2013-14 4
Quarter 4 2013-14
Full Year 2013-14
Number of 
Number of 
Number of 
% of Applications 
Total number of 
% of Applications 
Total number of 
% of Applications 
Total number of 
applications 
applications 
applications 
decided within 
applications 
decided within 
applications 
decided within 
applications 
decided within 
decided within 
decided within 
Service Standard
decided
Service Standard
decided
Service Standard
decided
Service Standard
Service Standard
Service Standard
Family (2013-14)
39%
11,763
29,858
32%
9,520
29,407
35%
9,836
27,725
40%
4,989
12,627
36%
36,108
99,617
Visiting the UK (2013-14)
55%
257
467
44%
192
439
33%
168
513
29%
80
278
41%
697
1,697
Employment
69%
18,470
26,725
85%
14,447
17,082
87%
12,911
14,815
77%
6,479
8,382
78%
52,307
67,004
Study 5
64%
10,463
16,459
67%
10,412
15,503
87%
41,145
47,533
61%
4,582
7,540
77%
66,602
87,035
Permanent Residence
87%
30,009
34,346
80%
20,878
25,936
82%
23,568
28,859
88%
21,536
24,539
84%
95,991
113,680
European Casework, ECAA and Bulgaria and Romania Casework
84%
32,503
38,492
87%
24,025
27,666
86%
29,472
34,136
89%
19,624
22,147
86%
105,624
122,441
British Citizenship
97%
45,272
46,830
98%
48,525
49,287
98%
61,058
62,215
98%
37,183
38,037
98%
192,038
196,369
Sponsor Licensing
84%
1,998
2,370
63%
1,425
2,249
82%
2,079
2,547
81%
2,042
2,523
78%
7,544
9,689
Non-settlement visas
96%
853,209
886,392
96%
833,910
872,005
96%
484,681
502,665
97%
501,772
519,134
96%
2,673,572
2,780,196
Settlement visas
85%
10,910
12,877
82%
10,571
12,910
86%
11,095
12,949
80%
10,231
12,745
83%
42,807
51,481
Overall total
93%
1,014,854
1,094,816
93%
973,905
1,052,484
92%
676,013
733,957
94%
608,518
647,952
93%
3,273,290
3,529,209
Deferred Cases
63%
79
125
65%
727
1,117
93%
1,431
1,532
90%
18
20
81%
2,255
2,794
In-Country Aplications - Postal Service Standards 1
2010-12
2013-14
Family
65% in 4 weeks*
65% in 4 weeks*
International Group figures
Visiting the UK
65% in 4 week*
80% in 4 weeks*
Employment
75% in 4 weeks*
90% in 4 weeks*
Study
75% in 4 weeks*
85% in 4 weeks*
Permanent Residence
95% in 6 months*
99% in 6 months*
European Casework, ECAA and Bulgaria and Romania Casework
95% in 6 months*
99% in 6 months*
Accession
95% in 4 weeks
99% in 4 weeks
British Citizenship
95% in 6 months
99% in 6 months
Sponsor Licensing
65% in 4 weeks
80% in 4 weeks
* Premium Service Standard is 95% on same day Overseas Service Standards Non-settlement visas
90% in 3 weeks
Settlement visas
95% in 12 weeks 

1 In-Country figures include Postal and Premium Applications. 2 All data extracted on 04 April 2014, representing Casework Database as at 30 March 2014.

3 All figures quoted are management information which have been subject to internal quality assurance checks. However, the numbers may differ from figures published as National Statistics in the Home Office Control of Immigration statistical publications as they are drawn from different snapshots of the Home Office databases.

4 Previous Quarterly figures maybe adjusted from previously published data, following the data refresh 5 Study: figures quoted are ONLY cases which were raised before 01 January 2014, all cases after this date will be reported against the new service standard TM figures for Quarter 4: The figures quoted are a count of cases decided with an application raised date before 01 January 2014 and not ALL cases as for previous quarters.  Cases after this date will be reported against the new service standards in the next version of the Transparency report

|                   |                  | Number of         | Number of       |
|-------------------|------------------|-------------------|-----------------|
| % of Applications | Total number of  | % of Applications | Total number of |
| applications      | applications     |                   |                 |
| decided within    | applications     | decided within    | applications    |
| decided within    | decided within   |                   |                 |
| Service Standard  | decided          | Service Standard  | decided         |
| Service Standard  | Service Standard |                   |                 |
| Number of         | Number of        |                   |                 |
| % of Applications | Total number of  | % of Applications | Total number of |
| applications      | applications     |                   |                 |
| decided within    | applications     | decided within    | applications    |
| decided within    | decided within   |                   |                 |
| Service Standard  | decided          | Service Standard  | decided         |
| Service Standard  | Service Standard |                   |                 |

## Uk Visas And Immigration Number Of Settlement Applications From Non-Eea Partners On Hold Pending The Results Of A Judicial Review

New family Immigration Rules came into force on 9 July 2012, which stated that a minimum income of £18,600 should be met by a non-EEA partner who is applying to come to or remain in the UK to settle with a British citizen, a person with settled status or a person with refugee leave or humanitarian protection.  A higher figure applies if non-EEA children are also involved.  The threshold is to prevent family migrants becoming a burden on the taxpayer, and to help their integration into British society. The requirement is subject to judicial review in MM & Others, which was heard by the Court of Appeal in March 2014.  Until the legal challenge is finally determined by the courts, applications that could be refused purely on income threshold grounds have been put on hold.

## Number Of Cases On Hold At The End Of March 2014:

Settlement visa applications made overseas on hold 3,134 Leave to remain applications made in the UK on hold 507

These figures include principal applicants and dependants, and have been derived from internal management information and are subject to change and revision. They have not been produced to the same protocol as National Statistics.

## Uk Visas And Immigration Older Live Cases Unit - 41K Cohort

Number of people in the OLCU 41k Cohort 6, 8      
in the quarter ending
31/03/2013
31/12/2012
30/09/2012
30/06/2013
30/09/2013
31/12/2013
31/03/2014
Asylum Live Cohort 7, 9
28,463
33,582
32,622
          
31,407
          
29,986
          
28,391
          
25,876
          
Migration Live Cohort 7, 9
4,152
6,956
7,496
            
7,242
            
6,824
            
6,450
            
6,437
            

6 Older Live Case Unit (Formerly known as Case Assurance and Audit Unit)
7 The live cohorts consist of persons who have older asylum or migration cases that the Home Office is actively managing towards conclusion.

8 Data relating to the OLCU Controlled Archive is no longer listed as this was closed following an extensive matching exercise which was concluded on 19th November 2012. 

9 Where OLCU completes a review and decides that it is not appropriate to grant leave, the record will be reviewed but not concluded. The individual will remain in the live cohort while removal is progressed. In some cases it will be difficult to remove the individual and the record will not be concluded by our target end date of December 2014.

Percentage of asylum applications concluded in one year 15
All applicants
2012-13
2012-13
2013-14
2013-14
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total
Quarter 1 13
Quarter 2 13
Quarter 3 13
Quarter 4
Total
Total cohort 10
4,822
4,943
5,274
4,869
19,908
4,980
5,865
6,260
5,663
22,768
Unsubstantiated claims 11
204
207
225
226
862
260
267
266
141
934
Conclusions 12
3,000
3,067
3,108
2,816
11,986
2,860
3,382
3,566
3,288
13,096
% Concluded in one year 14
65%
65%
62%
61%
63%
61%
60%
59%
60%
60%
By Gender Male
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total
Quarter 1 13
Quarter 2 13
Quarter 3 13
Quarter 4
Total
Total cohort 10
3,618
3,650
3,776
3,514
14,458
3,654
4,284
4,526
4,048
16,512
Unsubstantiated claims 11
183
180
195
203
761
241
240
227
127
835
Conclusions 12
2,298
2,286
2,250
2,050
8,884
2,111
2,521
2,660
2,466
9,758
% Concluded in one year 14
67%
66%
63%
62%
64%
62%
62%
62%
63%
62%
Female
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total
Quarter 1 13
Quarter 2 13
Quarter 3 13
Quarter 4
Total
Total cohort 10
1,201
1,288
1,497
1,353
5,339
1,325
1,578
1,732
1,610
6,245
Unsubstantiated claims 11
21
26
30
23
100
19
26
39
15
99
Conclusions 12
697
779
857
765
3,098
749
860
906
818
3,333
% Concluded in one year 14
59%
62%
58%
58%
59%
57%
55%
54%
51%
54%
Unknown
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total
Quarter 1 13
Quarter 2 13
Quarter 3 13
Quarter 4
Total
Total cohort 10
3
5
1
2
11
1
3
2
5
11
Unsubstantiated claims 11
0
1
0
0
2
0
1
0
0
1
Conclusions 12
0
2
1
1
4
0
1
0
4
5
% Concluded in one year 14
0%
50%
100%
50%
44%
0%
50%
0%
80%
50%

10 Cohort: Number of applications received in a quarter based on main applicants only and excluding dependants and any fresh applications. The data relate to applications which were one year old in the quarter. For example, Q1 2012-13 relates to data for applications received in April, May and June 2011. 

11 Unsubstantiated: When an individual claims asylum but then does not turn up for their interview to substantiate the grounds of their claim. Unsubstantiated claims are excluded from this calculation but other withdrawn claims are included.

12 Conclusion: An asylum application is deemed to be concluded when: an asylum seeker has either been granted asylum, humanitarian protection, discretionary leave; or, if refused, has left the UK 
(voluntarily or by enforced removal); or the individual withdraws their asylum claim.

13 Adjusted figure from previously published data, following a data refresh and quality check.

14 Percentage Concluded figure is calculated using the following formula - Number of asylum conclusions within one year of asylum application / (Total Cohort - Unsubstantiated Claims).

15 All figures quoted are management information which have been subject to internal quality checks. The numbers may differ from figures released as National Statistics in the Home Office Immigration Statistics as they are drawn from different snapshots of the Home Office databases.

## Uk Visas And Immigration Number Of Adult Decisions Made Within 6 Months Of The Asylum Application 18,19,20

All applicants
2013-14
2013-14
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total
Adult Asylum Applications 16
5,717
5,105
5,285
5,441
21,548
Decisions Made in 6 Months
4,200
3,960
3,963
3,070
15,193
% Decided in 6 Months 17
73%
78%
75%
56%
71%
By Gender
2013-14
2013-14
Male
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total
Adult Asylum Applications 16
4,065
3,599
3,881
3,911
15,456
Decisions Made in 6 Months
3,074
2,872
3,040
2,339
11,325
% Decided in 6 Months 17
76%
80%
78%
60%
73%
2013-14
2013-14
Female
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total
Adult Asylum Applications 16
1,650
1,501
1,403
1,525
6,079
Decisions Made in 6 Months
1,125
1,083
922
729
3,859
% Decided in 6 Months 17
68%
72%
66%
48%
63%
2013-14
2013-14
Unknown
Quarter 1
Quarter 2
Quarter 3
Quarter 4
Total
Adult Asylum Applications 16
2
5
1
5
13
Decisions Made in 6 Months
1
5
1
2
9
% Decided in 6 Months 17
50%
100%
100%
40%
69%

16 Cohort: Number of applications received in a month, based on main applicants only and excluding dependants and any fresh applications. The data relate to applications which were 6 months old in the quarter. For example, Q1 2013-14 relates to data for applications received in October, November and December 2012.

17 Decided in 6 Months figure is calculated using the following formula Decisions Made in 6 Months / Adult Asylum Applications.

18 2013/14: Number of adult decisions served within 6 months of the asylum application divided by total adult asylum applications made.

19 Performance relates to cohorts that became 6 months old in the 2013-14 FY (i.e. Oct 12 - Sep 13 Cohorts). 20 Previously published data may be subject to change due to regular data refresh and quality checks.

## Uk Visas And Immigration Life In The United Kingdom Tests 21

| Tests taken in relation to applications for    | Tests taken in relation to applications for    | Tests taken in relation to other applications    |
|------------------------------------------------|------------------------------------------------|--------------------------------------------------|
| 24                                             |                                                |                                                  |
| Total number of tests taken                    |                                                |                                                  |
| Settlement                                     |                                                |                                                  |
| 22                                             |                                                |                                                  |
| Citizenship                                    |                                                |                                                  |
| 23                                             |                                                |                                                  |
| Number                                         | Number                                         | Number                                           |
| taken                                          | Passed                                         |                                                  |
| Pass Rate  %                                   |                                                |                                                  |
| Number                                         |                                                |                                                  |
| taken                                          | Passed                                         |                                                  |
| Pass Rate  %                                   |                                                |                                                  |
| Number                                         |                                                |                                                  |
| taken                                          | Passed                                         |                                                  |
| Pass Rate  %                                   |                                                |                                                  |
| Number                                         |                                                |                                                  |
| taken                                          | Passed                                         |                                                  |
| Pass Rate  %                                   |                                                |                                                  |
| Full Year Outturn 2010-11                      | 100,064                                        | 77,076                                           |
| Full Year Outturn 2011-12                      | 96,270                                         | 80,220                                           |
| Quarter 1 2012-13                              | 22,071                                         |                                                  |
| 19,132                                         | 87%                                            |                                                  |
| 12,893                                         |                                                |                                                  |
| 10,618                                         |                                                |                                                  |
| 82%                                            | 390                                            |                                                  |
| 316                                            |                                                |                                                  |
| 81%                                            | 35,354                                         |                                                  |
| 30,066                                         |                                                |                                                  |
| 85%                                            |                                                |                                                  |
| Quarter 2 2012-13                              | 26,117                                         |                                                  |
| 22,988                                         | 88%                                            |                                                  |
| 14,995                                         |                                                |                                                  |
| 12,589                                         |                                                |                                                  |
| 84%                                            | 421                                            |                                                  |
| 341                                            |                                                |                                                  |
| 81%                                            | 41,533                                         |                                                  |
| 35,918                                         | 86%                                            |                                                  |
| Quarter 3 2012-13                              | 20,234                                         | 17,505                                           |
| 87%                                            |                                                |                                                  |
| 11,748                                         | 9,836                                          |                                                  |
| 84%                                            |                                                |                                                  |
| 367                                            | 305                                            | 83%                                              |
| 85%                                            |                                                |                                                  |
| Quarter 4 2012-13                              | 28,945                                         | 25,320                                           |
| 87%                                            |                                                |                                                  |
| 20,523                                         | 17,547                                         |                                                  |
| 85%                                            |                                                |                                                  |
| 380                                            | 318                                            | 84%                                              |
| 87%                                            |                                                |                                                  |
| Full Year Outturn 2012-13                      | 97,367                                         | 84,945                                           |
| 87%                                            |                                                |                                                  |
| 60,159                                         | 50,590                                         |                                                  |
| 84%                                            |                                                |                                                  |
| 1,558                                          | 1,280                                          | 82%                                              |
| 86%                                            |                                                |                                                  |
| Quarter 1 2013-14                              | 15,817                                         | 12,056                                           |
| 76%                                            |                                                |                                                  |
| 10,286                                         | 7,191                                          |                                                  |
| 70%                                            |                                                |                                                  |
| 263                                            | 187                                            | 71%                                              |
| 74%                                            |                                                |                                                  |
| Quarter 2 2013-14                              | 21,304                                         | 16,314                                           |
| 77%                                            |                                                |                                                  |
| 16,381                                         | 11,709                                         |                                                  |
| 71%                                            |                                                |                                                  |
| 349                                            | 241                                            | 69%                                              |
| 74%                                            |                                                |                                                  |
| Quarter 3 2013-14                              | 22,175                                         | 15,553                                           |
| 70%                                            |                                                |                                                  |
| 15,654                                         | 10,463                                         |                                                  |
| 67%                                            |                                                |                                                  |
| 380                                            | 246                                            | 65%                                              |
| 69%                                            |                                                |                                                  |
| Quarter 4 2013-14                              | 26,270                                         | 17,312                                           |
| 66%                                            |                                                |                                                  |
| 16,346                                         | 9,898                                          |                                                  |
| 61%                                            |                                                |                                                  |
| 428                                            | 247                                            | 58%                                              |
| 64%                                            |                                                |                                                  |
| Full Year Outturn 2013-14                      | 85,566                                         | 61,215                                           |
| 72%                                            |                                                |                                                  |
| 58,667                                         | 39,261                                         |                                                  |
| 67%                                            |                                                |                                                  |
| 1,420                                          | 921                                            | 65%                                              |
| 70%                                            |                                                |                                                  |

21 Data regarding Life in The UK Test Data are based on defined reports supplied and reconciled by Learn Direct and are not subject to detailed checking by the Home Office.

22 Settlement - permanent residence in the UK 23 Citizenship - acquiring British Citizenship 24 Other applications - tests undertaken for research journalistic and academic purposes

## Uk Visas And Immigration

Percentage of MP letters replied to within service standard 25
Percentage completed within 
Number received 26
Number completed within 
service standard
service standard 27
Full Year Outturn 2010
40,718
36,483
90%
Full Year Outturn 2011
31,670
27,909
88%
Quarter 1 2012
7,107
6,286
88%
Quarter 2 2012
6,975
5,870
84%
Quarter 3 2012
7,533
5,461
72%
Quarter 4 2012
7,128
4,831
68%
Full Year Outturn 2012
28,743
22,448
78%
Quarter 1 2013
6,640
3,990
60%
Quarter 2 2013
6,634
3,748
56%
Quarter 3 2013
5,739
3,640
63%
Quarter 4 2013
4,993
3,687
74%
Full Year Outturn 2013
24,006
15,065
63%
Quarter 1 2014
4,840
3,605
74%

25 All figures quoted are management information and are subject to internal quality checks. 26 Intake figures show the number of letters received that required a reply. 27 The service standards are: 95% completed within 20 working days.

## Uk Visas And Immigration Mp Letters - Outstanding Enquiries (As At End Of Quarter 1 - 2014) 28

% Out of Service 
Month            
Total Stock of 
MP Letters Out of Service 
Taken from Daily 
Standard MP Letters in 
(end of)
Outstanding MP Letters
Standard
Situation Report on date
Overall Stock
Jul-13
3,120
1,765
57%
1st Aug 2013
Aug-13
2,597
1,455
56%
2nd Sep 2013
Sep-13
2,198
1,060
48%
1st Oct 2013
Oct-13
1,900
684
36%
4th Nov 2013
Nov-13
1,338
517
39%
1st Dec 2013
Dec-13
1,348
412
31%
2nd Jan 2014
Jan-14
1,175
256
22%
3rd Feb 2014
Feb-14
1,545
256
17%
3rd Mar 2014
Mar-14 29
1,632
288
18%
1st Apr 2014

28 All data was taken from reports derived from the Correspondence Tracking System. The data relates to letters only and not emails, in line with other MP transparency data provided by the Home Office.

29 This means that at the end of the quarter (Q1), Jan to Mar 2014, there were 288 outstanding Out of Service Standard MP letters 
(18%) out of a total stock of 1,632.

## Uk Visas And Immigration Percentage Of Complaints Responded To Within Service Standard 30

Serious misconduct 31
Minor misconduct 32
Service complaints 33
Number 
Number due for 
Number 
Percentage 
Number 
Number due for 
Number 
Percentage 
Number 
Number due for 
Number 
Percentage 
response
completed 
completed 
received
response
completed 
completed 
received
response
completed 
completed 
received 34
within service 
within service 
within service 
within service 
within service 
within service 
standard
standard 
standard
standard 35
standard 36
standard 37
Full Year Outturn 2010-11
104
134
129
96%
1,182
1,201
720
60%
10,554
11,530
7,749
67%
Full Year Outturn 2011-12
88
75
74
99%
1,118
1,094
854
78%
12,068
12,435
10,291
83%
Quarter 1 2012-13
24
24
24
100%
369
319
212
66%
4,154
3,774
2,967
79%
Quarter 2 2012-13
24
22
22
100%
371
402
290
72%
4,315
4,315
2,753
64%
Quarter 3 2012-13
17
29
29
100%
345
343
233
68%
4,403
4,766
2,615
55%
Quarter 4 2012-13
25
17
16
94%
352
354
221
62%
4,215
4,014
1,990
50%
Full Year Outturn 2012-13
90
92
91
99%
1,437
1,418
956
67%
17,087
16,869
10,325
61%
Quarter 1 2013-14
28
20
20
100%
372
339
223
66%
4,454
4,573
2,286
50%
Quarter 2 2013-14
35
27
27
100%
378
410
245
60%
3,840
3,911
2,094
54%
Quarter 3 2013-14
23
33
33
100%
374
364
177
49%
3,209
3,484
2,106
60%
Quarter 4 2013-14
21
24
23
96%
376
377
199
53%
3,174
2,956
2,307
78%
Full Year Outturn 2013-14
107
104
103
99%
1,500
1,490
844
57%
14,677
14,924
8,793
59%

30 All figures quoted are management information and are subject to internal quality checks. 31 Serious misconduct complaints relate to an allegation against Home Office staff, or contractors acting on behalf of the department, that involves any unprofessional behaviour which, if substantiated, would lead to disciplinary action.

32 Minor misconduct, for example, relate to isolated instances of rudeness and unprofessional conduct by Home Office staff, or contractors acting on behalf of the department, which are not serious enough to warrant a formal investigation and if substantiated they would not lead to criminal or disciplinary proceedings.

33 Service complaints relate to the way that the Home Office works, for example, delay, lost documents or administrative failings. These complaints are both about the actual service provided and the operational policies that the department operates.

34 The number received differs from the number due because the target date will not necessarily be in the same month as the complaint was received.

by the number that were due for completion in the month.

## Immigration Enforcement Foreign National Offenders

FNOs becoming Time Served 1
2011-12
2012-13
2013-14
Q1 (Apr - Jun)
1,079
1,242
1,208
Q2 (Jul - Sept)
1,149
1,309
1,206
Q3 (Oct - Dec)
1,099
1,211
1,152
Q4 (Jan - Mar)
1,234
1,308
1,097
Time Served - Detained 2
2011-12
2012-13
2013-14
Q1 (Apr - Jun)
1,467
1,410
1,271
Q2 (Jul - Sept)
1,409
1,466
1,277
Q3 (Oct - Dec)
1,396
1,333
1,319
Q4 (Jan - Mar)
1,403
1,367
1,387
Early Removal Scheme 3
2011-12
2012-13
2013-14
Q1 (Apr - Jun)
42%
51%
46%
Q2 (Jul - Sept)
51%
54%
48%
Q3 (Oct - Dec)
50%
51%
48%
Q4 (Jan - Mar)
54%
50%
39%
Time Served Non-detained      
(including absconders) 4
2011-12
2012-13
2013-14
Q1 (Apr - Jun)
3,807
3,954
4,066
Q2 (Jul - Sept)
3,923
3,980
4,169
Q3 (Oct - Dec)
3,967
4,102
4,153
Q4 (Jan - Mar)
3,943
4,002
4,247

1 FNOs who have completed their custodial sentence during the quarter.

2 Snapshot of cases at the end of the quarter who have completed their custodial sentence and are detained under immigration powers.

3 FNO criteria cases removed or deported during the Early Removal Scheme period. 4 Snapshot of FNOs at the end of the quarter who have completed their custodial sentence and are currently not detained under immigration powers.

Family Returns Data 7,8,9
Period  01-Jan-2014 to 31-Mar-2014
Total Entering Process
149
Outcome
Referred to Panel
17
Returns
75
Family Removal Not Pursued
58
Not Family with Children 5
6
Total Outcomes
139
Types of Return 6
Family with Children - AVRFC
6
Family with Children - Ensured Return
5
Family with Children - Required Return
3
Family with Children - Voluntary
61

Data Refreshed: 01-May-2014

5 This includes cases where the family unit no longer includes a child under 18. 6 This report does not include numbers of families with children who were refused entry at the border and removed or families unlawfully in the UK who did not enter the family returns process, but who may have departed voluntarily. These data are part of the numbers of Removals and Voluntary Departures within Immigration Statistics available from: http://www.homeoffice.gov.uk/science-research/research-statistics/migration/migration-statistics1 .

7 Immigration Statistics releases also contain information on children accommodated at Cedars as part of the Family Returns process.

8 All figures quoted are management information which has been subject to internal quality checks.  
9 This information has not been quality assured under National Statistics protocols.