Quadrangle Operations The Butlers Wharf Building 36 Shad Thames London SE1 2YE Tel No: 020 7357 8522 
MRS 
-    Sam Day DIR 
-  Kay Rossiter-Base Private & Confidential W2 2014 

## Questionnaire - Adults Aged 16 And Over

JN10097  
 

Interviewer Note: 
address **directly** onto your blue respondent list. 
list in these two boxes.  

2-DIGIT RESPONDENT ID NUMBER: 
(to be found on the respondent list) 
 
 
PLEASE ENSURE THE RESPONDENT POSTCODE IS STILL WRITTEN BELOW… 
 
Interviewers Declaration: 
This interview was conducted by me with the respondent under the Code of Conduct laid down by the Market Research Society and according to the instructions I was given. 

## Full Postcode For Punching: Please Ensure You Complete Fully

England 
1 
| Scotland         |     |   2  |
|------------------|-----|------|
| Wales            |     |   3  |
| Northern Ireland | 4   |      |

INTRODUCTION Good morning/afternoon/evening.  My name is … I am here on behalf of Quadrangle Operations, the market research company. We are conducting a special survey on behalf of Ofcom, the regulator for the UK communications industry.  Ofcom is very interested in hearing your views on a variety of things including mobile phones, home phones, internet and TV. The interview will take about 30 minutes. 

 
IF INTERVIEWING IN WALES, ONCE RESPONDENT AGREES TO TAKE PART SAY: The interview will be conducted in English. If you would prefer to conduct the interview in Welsh I can arrange for a colleague to re-contact you to come back at an agreed time. What would you prefer? 

 
CONTINUE IF RESPONDENT IS HAPPY WITH BEING INTERVIEWED IN ENGLISH. IF RESPONDENT WOULD PREFER TO BE INTERVIEWED IN WELSH - NOTE THEIR NAME, TELEPHONE NUMBER AND FULL ADDRESS AND PASS THIS 
INFORMATION BACK TO YOUR AREA SUPERVISOR. 

Additional information if needed by interviewer - "Ofcom (the Office of Communications) became the new regulator for the UK communications industry on 29 December 2003. Ofcom inherited the duties of the five previous communications regulators - the Broadcasting Standards Commission (BSC), the Independent Television Commission (ITC), Oftel, the Radio Authority and the Radio communications Agency." 
 
COMPLETE FOR ALL RESPONDENTS SE 
CODE GENDER (DO NOT ASK) 
Male ........................................................................................... 1 

|     |     | Female 2    |
|-----|-----|-------------|

|     | What is your age?           |
|-----|-----------------------------|
|     | WRITE IN AND CODE EXACT AGE |
|     |                             |
|     |                             |
|     |                             |
|     |                             |
|     |                             |
|     |                             |
|     |                             |
|     |                             |
|     |                             |
|     |                             |
|     |                             |
|     |                             |

## Qz8 Ask All

|     | What is the occupation of the main wage earner in your household?                                              |
|-----|----------------------------------------------------------------------------------------------------------------|
|     |                                                                                                                |
|     | Position/ Rank/ Grade:____________________________   Industry/ type of company:_______________________________ |

 
 
Qual's/ degree/ apprenticeship:_____________________   Number of staff responsible for________________ 


CODE SOCIAL GRADE BELOW 

|     |     |         |     |
|-----|-----|---------|-----|
|     |     | A       |  1  |
|     |     | B       |  2  |
|     |     | C1      |  3  |
|     |     | C2      |  4  |
|     |     | D       |  5  |
|     |     | E       |  6  |
|     |     | Refused |  7  |

 
What is the **total** number of people in the household (**including respondent and any children**)? 

 
WRITE IN SK 
CODE HOUSEHOLD SIZE (FROM SI) 

|     | SINGLE CODE    | Small (1-2 people)    |    1  |
|-----|----------------|-----------------------|-------|
|     |                | Medium (3-4 people) 2 |       |
|     |                | Large (5+ people)     |    3  |

 
And what is the total number of **children** in the household (Under 18), including respondent (if respondent is under 18) 
 
WRITE IN 
 

## Sl Ask Those With Children Aged Under 18 In The Household At Sj - Others Skip To Fixed Line Section (Next Page)

 
And are you the parent or guardian of any of the children in the household? 

 
SINGLE CODE 

 
 
Yes ................................................................................................. 
1 
 
 
No 
................................................................................................... 
2 
 
 
Refused 
.......................................................................................... 
3 

FIXED LINE PHONE SECTION 
 
SAY TO RESPONDENT - I'd like to ask you some questions about landline telephone services in your home.  By landline, I 
mean the phone line that comes into your home, not a mobile phone or internet voice service. 

 
QC1 
ASK ALL 
 
Is there a landline phone in your home that can be used to make and receive calls?  IF NECESSARY: Not a mobile phone or internet voice service.  **IF YES, ASK:** Can this phone be used to make and receive calls? 

 
SINGLE CODE - IF HAVE LINE/ PHONE BUT CAN'T USE PROBE TO PRECODE REASON(S) 

 
 
Can use to make and receive calls .................................................................................................. 
1 
 
 
Can receive but not make calls/ incoming only 
................................................................................ 
2 
 
 
Line not working properly/ needs to be repaired 
.............................................................................. 
3 
 
 
No, do not have landline phone ....................................................................................................... 
4 
 
 
Don't know ....................................................................................................................................... 
5 

## Qc2A Ask If Have A Landline Phone At Home (Qc1 Codes 1-3) - Others Skip To Qc7A (Next Page) Do You Ever Use This Landline Phone At Home Yourself To Make Or Receive Calls, For Internet Access Or Both?

|    |    |                                                |   MULTI CODE OK  |
|----|----|------------------------------------------------|------------------|
|    |    | Yes to make calls                              |               1  |
|    |    | Yes to receive calls 2                         |                  |
|    |    | Yes for internet access 3                      |                  |
|    |    | No do not use landline at home (SINGLE CODE) 4 |                  |
|    |    | Don't know (SINGLE CODE) 5                     |                  |

## Qc30 Ask If Have A Landline Phone At Home That Can Be Used To Make And Receive Calls (Qc1 Code 1)  - Others Skip To Qc21B Showcard How Do You Pay The Line Rental For Your Landline Phone Service? Please Answer About Your Line Rental Only And Not Charges For Calls And Other Costs. Single Code

|     |     | On a monthly or quarterly basis, alongside calls charges and other costs                | 1    |
|-----|-----|-----------------------------------------------------------------------------------------|------|
|     |     | 12 months in advance (a lump sum of around £120-£140 for the year) and then pay monthly |      |
|     |     | or quarterly for call charges and other costs                                           |      |
|     |     | Don't know                                                                              | 3    |


## Qd11A Ask If Have A Postpay/ Contract Phone At Qd11 (Code 2) - Others Skip To Qd24B

 
When you signed up for your current mobile contract did you get a handset with the contract or did you only get a SIM card? 

 
SINGLE CODE 

|     |     | Handset and contract 1    |
|-----|-----|---------------------------|
|     |     | SIM card only 2           |
|     |     | Don't know 3              |

## Qd24B Ask All Who Personally Use A Mobile Phone At Qd2 (Codes 1-4)

 
Do you personally use a smartphone? A smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet.  Popular brands of smartphone include BlackBerry, iPhone and Android phones such as the Samsung Galaxy S4. 

 
SINGLE CODE 
 

|         |     | Yes        |
|---------|-----|------------|
| 1 QD28A |     |            |
|         |     | No         |
|         |     | Don't know |

## Qd27 Ask All Without A Smartphone (Qd24B Code 2) - Others Skip To Qd28A (Next Page) Showcard X How Likely Is It That You Will Get A Smartphone In The Next 12 Months?

 
IF NECESSARY - A Smartphone is a phone on which you can easily access emails, download files and applications, as well as view websites and generally surf the internet.  Popular brands of Smartphone include BlackBerry, iPhone and Android phones such as the Samsung Galaxy. SINGLE CODE 

|         |     | Certain to     |         | 1 QD28A    |
|---------|-----|----------------|---------|------------|
|         |     | Very likely    |         | 2 QD28A    |
|         |     | Likely         |         |            |
| 3 QD28A |     |                |         |            |
|         |     | Unlikely       |         | 4          |
|         |     | Very unlikely  |         | 5          |
|         |     | Certain not to |         |            |
| 6       |     |                |         |            |
|         |     | Don't know     | 7 QD28A |            |

## Qd38 Ask All Who Are Unlikely To Get A Smartphone In Next 12 Months (Qd27 Codes 4-6) - Others Skip To Qd28A (Next Page) Why Are You Unlikely To Get A Smartphone At Home In The Next 12 Months? Do Not Prompt Multicode Ok

|    |     |                                                                           |   No need 1  |
|----|-----|---------------------------------------------------------------------------|--------------|
|    |     | Can't afford it                                                           |           2  |
|    |     | Too expensive to set up/ buy 3                                            |              |
|    |     | Contracts are too expensive 4                                             |              |
|    |     | Calls are too expensive                                                   |           5  |
|    |     | Sending text messages are too expensive 6                                 |              |
|    |     | Don't know how you use smartphones 7                                      |              |
|    |     | Satisfied with using home phones/ other mobile phones 8                   |              |
|    |     | No reception where I live 9                                               |              |
|    |     | Don't like being contactable/ lack of privacy 10                          |              |
|    |     | Health risks associated with using mobile phones                          |          11  |
|    |     | Difficulties using due to sight/ hearing issues/ other health problems 12 |              |
|    |     | Other (WRITE IN AND CODE 13) _______________________________ 13           |              |
|    |     |                                                                           |              |
|    |     | ____________________________________________________________              |              |
|    |     |                                                                           |              |
|    |     | Don't know 14                                                             |              |

## Qd28A Ask All Who Personally Use A Mobile Phone At Qd2 (Codes 1-4) Showcard D28

 
Which, if any, of the following activities, other than making and receiving voice calls, do you use your mobile for? Just read out the letter or letters that apply.  MULTICODE OK FOR CODES 1-27 

## Qd28B Ask If Mention Any Activity At Qd28A (Codes 1-27) - Others Skip To Routing At Qd28G (Pg Xx)   **Showcard D28 Again** And Which Of These Activities Have You Used Your Mobile For In The Last Week? Multicode Ok - Only Allow Responses Already Given At Qd28A

 
 
QD28A 

QD28B 
EVER USED 
USED IN 
LAST WEEK 
PHONE FEATURES 
A 
Listen to FM radio 
1 
1 
B 
Listen to music using MP3 function 
2 
2 
C 
Listen to Podcasts 
3 
3 
D 
Play games  
4 
4 
E 
Take photos 
5 
5 
F 
Record video clips using the phone 
6 
6 
SMS 
G 
Send / receive text messages (SMS) 
7 
7 
H 
Use IM/ Instant Messaging (e.g. BlackBerry Messenger/ BBM, Apple iMessage, 
WhatsApp, Facebook messenger) 
8 
8 
MMS MESSAGING 
I 
Send / receive messages with pictures/ images 
9 
9 
J 
Send / receive video clips 
10 
10 
MOBILE WEB 
K 
Download apps or programs directly to your phone 
11 
11 
L 
Send / receive emails (not SMS) 
12 
12 
M 
General browsing/ surfing the internet 
13 
13 
N 
Making voice calls using a VoIP service e.g. Viber, Skype 
14 
14 
O 
Making video calls e.g. via Facetime, Skype 
15 
15 
P 
Watching short video clips (e.g. on YouTube or Dailymotion)  
16 
16 
Q 
Watching TV programmes/ films on catch-up services (e.g. BBC iPlayer, ITV Player, 
4OD, Demand 5 or Sky Go) 
17 
17 
R 
Watching live TV on the internet at the same time as it is broadcast  
18 
18 
Watching purchased TV programmes/ films online or downloads either via 'pay per 
view' services (e.g. iTunes, Google Play, Blinkbox) or via a 'standalone' subscription 
S 
19 
19 
service (e.g. Netflix, Amazon Prime Instant)  
Watching other free professional TV programmes or video channels online (e.g. via 
official YouTube channels such as Channel 4 or Jamie Oliver's Foodtube) or on other 
T 
20 
20 
sites (e.g. Vimeo, South Park Studios)  
U 
Accessing/ receiving news 
21 
21 
V 
Accessing/ receiving sports/ team news/ scores 
22 
22 
W 
Using social networking sites e.g. Facebook, Twitter, LinkedIn 
23 
23 
X 
Sending a tweet on Twitter (through a text, an app, the browser, or phone's built in 
feature) 
24 
24 
Y 
'Check-in' and share your location on social networking sites (e.g. Facebook, 
Foursquare) 
25 
25 
Z 
Use your handset to help you shop e.g. compare prices online, read internet reviews, 
take photos of products 
26 
26 
27 
27 
 
Other (WRITE IN) 
 
 
None of these (SINGLE CODE) 
28 
28 
 
Don't know (SINGLE CODE) 
29 
29 

INTERNET SECTION 
 
INTERVIEWER NOTE - PLEASE PAY PARTICULAR ATTENTION TO THE ROUTING IN THIS SECTION AND ENSURE YOU 
COMPLETE ALL RELEVANT QUESTIONS. THERE ARE QUESTIONS TO BE ANSWERED EVEN BY RESPONDENTS WHO NEVER USE THE INTERNET 
 
SAY TO RESPONDENT - I'd now like to ask you some questions about the internet at home or elsewhere QE1 
ASK ALL 
Does your household have a desktop PC, laptop, netbook or tablet computer? 

MULTICODE OK FOR CODES 1-4 ONLY 

|     |     | Yes - desktop PC                  | 1    |
|-----|-----|-----------------------------------|------|
|     |     | Yes - laptop                      | 2    |
|     |     | Yes - netbook                     |      |
| 3   |     |                                   |      |
|     |     | Yes - tablet computer - e.g. iPad | 4    |
|     |     | No (SINGLE CODE)                  |      |
|     |     | Don't know (SINGLE CODE)          | 6    |

## Qe35 Ask With Tablet Computer In Their Household At Qe1 (Code 4) - Others Skip To Qe2 (Next Page)

|       | How many tablet computers do you have in your household?    |
|-------|-------------------------------------------------------------|
|       | PROMPT IF NECESSARY  SINGLE CODE                            |
|       |                                                             |
| One 1 |                                                             |
|       |                                                             |
|       |                                                             |
|       |                                                             |
|       |                                                             |
|       |                                                             |

## Qe36 Ask With Tablet Computer In Their Household At Qe1 (Code 4)

 
Do you personally use this/ any of these tablet computer/s? 

|       | SINGLE CODE    |
|-------|----------------|
|       |                |
| Yes 1 |                |
|       |                |
|       |                |

## Qe46 Ask If Personally Use Tablet Computer At Qe36 (Code 1) - Others Skip To Qe2 (Pg Xx)

 
SHOWCARD X 
 
Which one of these best describes where you use your tablet computer? 

 
NOTE - IF RESPOND WITH CODES 1-4 AT QE22C, CHECK THAT RESPONDENT HAS CODED 'YES' (CODE 1) AT 
QE2. OTHERWISE QUERY THE RESPONSE AT QE2 - IF NECESSARY RECODE QE2 AS YES 



I always use in the home 
................................................................ 
1 
 
 
I mainly use in the home  ............................................................... 
2 
 
 
I use equally in the home and outside the home 
............................ 
3 
 
 
I mainly use outside the home ....................................................... 
4 
 
 
I always use outside the home 
....................................................... 
5 
 
 
Don't know ..................................................................................... 
6 

## Qe9 Ask If Have Access To The Internet At Home At Qe2 (Code 1 Or 2) - Those Without Access At Home Skip To Qe5A (Pg Xx)

 
SHOWCARD E9 
 Which of these methods does your household use to connect to the internet at home? Just read out the letter or letters that apply.  
 MULTICODE OK FOR CODES 1-7 
 

|                                                                                        |                   |
|----------------------------------------------------------------------------------------|-------------------|
| A -                                                                                    |                   |
| Ordinary phone line                                                                    |                   |
| - dial-up access                                                                       |                   |
|                                                                                        | B - Fixed         |
| Broadband                                                                              |                   |
| ADSL through a phone line or cable service - perhaps using a Wi-Fi                     |                   |
|                                                                                        |                   |
|                                                                                        |                   |
| USB stick                                                                              |                   |
| or                                                                                     |                   |
| dongle                                                                                 |                   |
| , or                                                                                   |                   |
| built                                                                                  |                   |
|                                                                                        |                   |
| connectivity in a laptop or netbook or tablet computer with a SIM card                 |                   |
|                                                                                        |                   |
| mobile phone or smartphone                                                             |                   |
| - through a Wi-Fi network                                                              |                   |
|                                                                                        |                   |
| or your phone's mobile network                                                         | 4 Mobile Internet |
|                                                                                        |                   |
|                                                                                        |                   |
| internet connection - known as                                                         |                   |
| tethering                                                                              |                   |
|                                                                                        | 5 Tethering       |
|                                                                                        |                   |
| MiFi                                                                                   |                   |
| mobile broadband wireless router - which taps into                                     |                   |
|                                                                                        |                   |
| a 3G or 4G mobile network and can be shared between devices within range of the signal |                   |
|                                                                                        |                   |
|                                                                                        |                   |

## Qe22B Ask If Anyone Uses Mobile Broadband At Qe9 (Code 3, Pg Xx) - Others Skip To Qe7 (Next Page)

 
You mentioned that your household has a mobile broadband connection (connecting via a USB stick or dongle, or built in connectivity in a laptop or another device). Do you personally access the internet in this way, using mobile broadband?   
 
SINGLE CODE  

|     |     | Yes 1    |
|-----|-----|----------|

 
 
No 
................................................................................................ 2 
 
 
Don't know .................................................................................. 3 

## Qe22D Ask If Use Mobile Broadband  At Qe22B (Code 1) - Others Skip To Qe7 (Next Page) Showcard X

 
Which of these best describe what you use to connect to your mobile broadband service (connecting via a USB stick or dongle, or built in 3G connectivity in a laptop or another device)? 

 
MULTICODE OK FOR CODES 1-3 



We have a dongle or USB stick that plugs into a computer or tablet to connect to mobile broadband .............. 
1 
 
 
Our computer or tablet has a SIM card built in that connects to mobile broadband 
........................................... 
2 
 
 
We have a standalone mobile broadband modem (MiFi) 
................................................................................... 
3 
 
 
Don't know 
.......................................................................................................................................................... 
4 

 

## Qe5A Ask If Use Internet At Home At Qe2 (Code 1, Pg Xx) Or Elsewhere At In6 (Codes 1-8, Pg Xx) - Others Skip To Routing At Qenew11 (Pg Xx)

 
SHOWCARD E5 
 
Which, if any, of these do you use the internet for?  
 
MULTICODE OK FOR CODES 1-29 
 

## Qe5B Ask If Mention Any Activity At Qe5A (Codes 1-29) - Others Skip To Routing At Qenew11 (Pg Xx)

 
SHOWCARD E5 
 
And, which, if any, of these activities have you used the internet for in the last week? 

 
MULTICODE OK FOR CODES 1-29 - ONLY ALLOW RESPONSES ALREADY GIVEN AT QE5A 

|                                                                                             |                                                                                   |   QE5A  | QE5B    |
|---------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------|---------|---------|
| EVER USED                                                                                   | USED IN LAST                                                                      |         |         |
| WEEK                                                                                        |                                                                                   |         |         |
| A                                                                                           | Playing games online/ interactively                                               |      1  | 1       |
| B                                                                                           | Purchasing goods/services/ tickets etc                                            |      2  | 2       |
| C                                                                                           | Banking                                                                           |      3  | 3       |
| D                                                                                           | Real time gambling                                                                |      4  | 4       |
| E                                                                                           | Trading/ auctions                                                                 |      5  | 5       |
| F                                                                                           | Sending and receiving e-mail                                                      |      6  | 6       |
| G                                                                                           | Communicating via instant messaging e.g. Facebook Chat, MSN Messenger, Skype Chat |      7  | 7       |
| H                                                                                           |                                                                                   |         |         |
| Communicating via chat rooms e.g. virtual assistance on a website, chatting on online       |                                                                                   |         |         |
| dating sites                                                                                |                                                                                   |         |         |
| 8                                                                                           | 8                                                                                 |         |         |
| I                                                                                           |                                                                                   |         |         |
| Making voice calls using a VoIP service e.g. Skype                                          |                                                                                   |         |         |
| 9                                                                                           | 9                                                                                 |         |         |
| J                                                                                           |                                                                                   |         |         |
| General surfing/ browsing the internet                                                      |                                                                                   |         |         |
| 10                                                                                          | 10                                                                                |         |         |
| K                                                                                           |                                                                                   |         |         |
| Finding/ downloading information for work/ business                                         |                                                                                   |         |         |
| 11                                                                                          | 11                                                                                |         |         |
| L                                                                                           |                                                                                   |         |         |
| Finding/ downloading information for school/ college/ university/ homework                  |                                                                                   |         |         |
| 12                                                                                          | 12                                                                                |         |         |
| M                                                                                           |                                                                                   |         |         |
| Using local council/ Government sites, e.g. to find information, to complete processes such |                                                                                   |         |         |
| as tax returns, to contact local MP                                                         |                                                                                   |         |         |
| 13                                                                                          | 13                                                                                |         |         |
| N                                                                                           |                                                                                   |         |         |
| To find information on health related issues e.g. NHS Direct/ NHS 24                        |                                                                                   |         |         |
| 14                                                                                          | 14                                                                                |         |         |
| O                                                                                           |                                                                                   |         |         |
| Downloading music files                                                                     |                                                                                   |         |         |
| 15                                                                                          | 15                                                                                |         |         |
| P                                                                                           |                                                                                   |         |         |
| Watching TV programmes/ films on catch-up services (e.g. BBC iPlayer, ITV Player, 4OD,      |                                                                                   |         |         |
| Demand 5 or Sky Go)                                                                         |                                                                                   |         |         |
| 16                                                                                          | 16                                                                                |         |         |
| Q                                                                                           |                                                                                   |         |         |
| Watching live TV on the internet at the same time as it's broadcast (e.g. via BBC iPlayer,  |                                                                                   |         |         |
| Sky Go, Virgin TV Anywhere)                                                                 |                                                                                   |         |         |
| 17                                                                                          | 17                                                                                |         |         |
| Watching other free professional TV programmes or video channels online (e.g. on official   |                                                                                   |         |         |
| YouTube channels such as Channel 4, Jamie Oliver's Foodtube) or on other sites (e.g.        |                                                                                   |         |         |
| R                                                                                           | 18                                                                                |     18  |         |
| Vimeo, South Park Studios)                                                                  |                                                                                   |         |         |
| Watching purchased TV programmes/ films online or downloads via 'pay per view' services     |                                                                                   |         |         |
| (e.g. iTunes, Google Play, Blinkbox) or through a standalone subscription service (e.g.     |                                                                                   |         |         |
| S                                                                                           | 19                                                                                |     19  |         |
| Netflix, Amazon Prime Instant)                                                              |                                                                                   |         |         |
| T                                                                                           |                                                                                   |         |         |
| Listening to radio                                                                          |                                                                                   |         |         |
| 20                                                                                          | 21                                                                                |         |         |
| U                                                                                           |                                                                                   |         |         |
| Streamed audio services (free) e.g. Spotify (free) or Deezer (free)                         |                                                                                   |         |         |
| 21                                                                                          | 22                                                                                |         |         |
| V                                                                                           |                                                                                   |         |         |
| Streamed audio services (subscription) e.g. Spotify Premium or Deezer Premium               |                                                                                   |         |         |
| 22                                                                                          | 23                                                                                |         |         |
| W                                                                                           |                                                                                   |         |         |
| Watching short video clips (e.g. YouTube, Dailymotion)                                      |                                                                                   |         |         |
| 23                                                                                          | 24                                                                                |         |         |
| X                                                                                           |                                                                                   |         |         |
| Using social networking sites (such as Facebook, LinkedIn or Bebo)                          |                                                                                   |         |         |
| 24                                                                                          | 25                                                                                |         |         |
| Y                                                                                           |                                                                                   |         |         |
| Using Twitter (browsing/ reading site)                                                      |                                                                                   |         |         |
| 25                                                                                          | 26                                                                                |         |         |
| Z                                                                                           |                                                                                   |         |         |
| Using Twitter (account holder, posting on site)                                             |                                                                                   |         |         |
| 26                                                                                          | 27                                                                                |         |         |
| AA                                                                                          |                                                                                   |         |         |
| Uploading/ adding content to the internet e.g. photos, videos, blog posts                   |                                                                                   |         |         |
| 27                                                                                          | 28                                                                                |         |         |
| AB                                                                                          |                                                                                   |         |         |
| Accessing news                                                                              |                                                                                   |         |         |
| 28                                                                                          | 29                                                                                |         |         |
| Other (WRITE IN)                                                                            |                                                                                   |         |         |
| AC                                                                                          | 29                                                                                |     30  |         |
|                                                                                             |                                                                                   |         |         |
|                                                                                             | None of these (SINGLE CODE)                                                       |     30  | 31      |
|                                                                                             | Don't know (SINGLE CODE)                                                          |     31  | 29      |

## Qe24 Ask All Without Internet At Home (Qe2 Code 3, Pg Xx) - Others Skip To Qe17 (Next Page) Showcard X How Likely Are You To Get Internet Access At Home In The Next 12 Months? Single Code

|      |     |                  | Certain to 1    | QE17    |
|------|-----|------------------|-----------------|---------|
|      |     | Very likely      | 2               | QE17    |
|      |     | Likely           | 3               |         |
| QE17 |     |                  |                 |         |
|      |     | Unlikely 4       |                 |         |
|      |     | Very unlikely    | 5               |         |
|      |     | Certain not to 6 |                 |         |
|      |     |                  |                 |         |
|      |     | Don't know 7     | QE17            |         |
|      |     |                  |                 |         |

## Qe25A Ask All Who Are Unlikely To Get Internet Access In Next 12 Months (Qe24 Codes 4-6) - Others Skip To Qe17 (Next Page)

 
Why are you unlikely to get Internet access at home in the next 12 months? 

 
DO NOT PROMPT MULTICODE OK 

## Qe25B Ask If Give More Than One Reason At Qe25A Codes 1-15 - Others Skip To Qe17 (Next Page)

 
And, which one of these reasons is your MAIN reason for not getting internet access at home? 

 
SINGLE CODE - ONLY ALLOW RESPONSE GIVEN AT QE25A 
 

|                                                            | QE25A       |   QE25B  |
|------------------------------------------------------------|-------------|----------|
| ANY REASONS                                                | MAIN REASON |          |
| No need                                                    | 1           |       1  |
| Too expensive to set up                                    | 2           |       2  |
| Charges are too expensive                                  | 3           |       3  |
| Don't know how you use computers                           | 4           |       4  |
| My computer is out of date                                 | 5           |       5  |
| Satisfied with using the Internet at work                  | 6           |       6  |
| Satisfied with using the Internet elsewhere                | 7           |       7  |
| Don't have a phone line                                    | 8           |       8  |
| Computer is too expensive to buy                           | 9           |       9  |
| Don't want a computer                                      | 10          |      10  |
| Too old to use the internet                                | 11          |      11  |
| Concerned about security/ fraud                            | 12          |      12  |
| Worries/ concerns about privacy issues                     | 13          |      13  |
| Friends/family member checks things on the internet for me | 14          |      14  |
| Other (WRITE IN)                                           | 15          |      15  |
|                                                            |             |          |
|                                                            |             |          |
|                                                            |             |          |
|                                                            |             |          |
| Don't know (SINGLE CODE)                                   | 16          |      16  |

## Qe17 Ask All Showcard X

 
Thinking about **personal computers or desktop PCs or laptops**, do you ever have difficulties doing any of the following?  
 
[IF DON'T HAVE A PERSONAL COMPUTER/ DESKTOP PC/ LAPTOP] Do you think you might have any of these difficulties? 

 
CODE ALL THAT APPLY - Just read out the letter/s that apply 
 
MULTICODE OK FOR CODES 1-5 

 

|     |     | A. Using the mouse                                                      |    1  |
|-----|-----|-------------------------------------------------------------------------|-------|
|     |     | B. Using the keyboard                                                   |    2  |
|     |     | C. Seeing the monitor display 3                                         |       |
|     |     | D. Seeing the letters and symbols on the keyboard 4                     |       |
|     |     | Any other difficulties (WRITE IN AND CODE 5) ________________________ 5 |       |
|     |     |                                                                         |       |
|     |     | _______________________________________________________________         |       |
|     |     | None of these (SINGLE CODE)                                             |    6  |
|     |     | Don't know (SINGLE CODE) 7                                              |       |

## Qe41 Ask All Showcard X

 
Thinking about **tablet computers** (like an iPad), do you ever have difficulties doing any of the following?  
 
[IF DON'T HAVE A TABLET COMPUTER] Do you think you might have any of these difficulties? 

 
CODE ALL THAT APPLY - Just read out the letter/s that apply 

 
MULTICODE OK FOR CODES 1-5 
 

|    |     |                                                                         |   A. Using touch to open, close or move within the screen 1  |
|----|-----|-------------------------------------------------------------------------|--------------------------------------------------------------|
|    |     | B. Using the letters displayed on the on-screen keyboard                |                                                           2  |
|    |     | C. Seeing the screen display 3                                          |                                                              |
|    |     | D. Seeing the letters and symbols on the on-screen keyboard 4           |                                                              |
|    |     | Any other difficulties (WRITE IN AND CODE 5) ________________________ 5 |                                                              |
|    |     |                                                                         |                                                              |
|    |     | _______________________________________________________________         |                                                              |
|    |     | None of these (SINGLE CODE)                                             |                                                           6  |
|    |     | Don't know (SINGLE CODE) 7                                              |                                                              |

 READ OUT TO ALL - In addition to landlines and mobile phones it is possible to make phone calls using the Internet, using services such as Skype. QE29 
ASK ALL 
 
Before now, were you aware that you could make voice calls using the internet? 

|    |     | SINGLE CODE     |
|----|-----|-----------------|
|    |     | Yes 1           |
|    |     | No 2            |
|    |     | Don't know 3    |

## Qe30 Ask All

|      | SHOWCARD X                                                                                                           |
|------|----------------------------------------------------------------------------------------------------------------------|
|      | Have you or anyone in your household ever used one of these services to make voice calls using the Internet at home? |
|      | SINGLE CODE                                                                                                          |
|      |                                                                                                                      |
|      |                                                                                                                      |
| QE31 |                                                                                                                      |
|      |                                                                                                                      |
|      |                                                                                                                      |

## Devices Owned Section Say To Respondent - I'D Like To Ask You About A Type Of Device You May Have In Your Home. Qb1 Ask All Showcard X

 
Do you or does anyone in your household have an e-reader, or digital book reader in your home at the moment? 

 
SINGLE CODE 

## Qb2 If Has Item At Qb1, Ask Qb2 Straight After - Others Skip To Television Section (Pg Xx) Showcard X Again

 
And do you personally use this e-reader or digital book reader? 

 
SINGLE CODE 

|                                      |                                                   |   QB1  |   QB2  |
|--------------------------------------|---------------------------------------------------|--------|--------|
| AT HOME                              | USE PERSONALLY                                    |        |        |
| D                                    | E-reader - digital book reader (e.g. Kindle, Sony |     4  |     4  |
| Reader, Kobo eReader, iRiver Reader) |                                                   |        |        |
|                                      | None of these (SINGLE CODE)                       |     7  |     7  |
|                                      | Don't know (SINGLE CODE)                          |     8  |     8  |

 
MULTI-CHANNEL TV SECTION 
 
SAY TO RESPONDENT - Moving on, I'd now like to ask you some questions about your television service. 

 
INTERVIEWER NOTE - DIGITAL SWITCHOVER (TURNING OFF THE ANALOGUE TV SIGNAL) IS NOW COMPLETE, SO 
ALL HOUSEHOLDS MUST USE ONE OR MORE OF THE DIGITAL SERVICES SHOWN AT QH1A TO RECEIVE A TV SIGNAL. QH1A 
ASK ALL 

## Showcard H1

 
Which, if any, of these types of television does your household receive at the moment? Please think about all of the TV sets in your household. 

 
MULTICODE OK FOR CODES 1-8 
 
SINGLE CODE FOR CODES 9-10 
 
INTERVIEWER - IF RESPONDENT HAS THE 'YOUVIEW' SERVICE, CHECK IF THIS IS WITH BT - CODE 7 
 
 
IF RESPONDENT HAS THE 'YOUVIEW' SERVICE, CHECK IF THIS IS WITH TALKTALK - CODE 8 
 
 
IF RESPONDENT HAS THE 'YOUVIEW' AS A STANDALONE BOX - CODE 5 OR 6 DEPENDING ON  


WHETHER THEY PAY FOR EXTRA CHANNELS 

## Qh1B Showcard H1 Again

 
And which of these do you consider is your main type of television?  
 
SINGLE CODE 
 
QH1A 

QH1B 
ALL PLATFORMS 
MAIN PLATFORM 
Virgin Media (Cable TV) 
1 
1 
Sky Satellite TV 
2 
2 
Freesat Satellite TV 
3 
3 
Other Satellite TV 
4 
4 
Freeview (through a set-top box or television set) with ONLY 
5 
5 
free channels  
Freeview (through a set-top box or television set) with free 
6 
6 
channels PLUS payment for extra channels such as Top-up 
TV, Picturebox films) 
BT TV (formerly BT Vision) 
7 
7 
TalkTalk TV 
8 
8 
No TV in household (SINGLE CODE) 
9 
N/A 
Don't know (SINGLE CODE) 
10 
N/A 

## Qh66 Ask All With No Tv In The Household At Qh1A (Code 9) - Others Skip To Qh53 (Next Page)

 
What are the reasons why you don't have a television set in your household? 

 
DO NOT READ OUT  PROBE FOR ALL REASONS - What other reasons? 

|    |     | MULTICODE OK FOR CODES 1-9                                                |
|----|-----|---------------------------------------------------------------------------|
|    |     | Not interested in watching TV 1                                           |
|    |     | Don't want to pay the TV Licence                                          |
|    |     | Can't afford to pay the TV Licence 3                                      |
|    |     | Busy with other interests 4                                               |
|    |     | Watch online instead 5                                                    |
|    |     | Can't afford to replace broken TV set                                     |
|    |     | Too expensive to buy and install 7                                        |
|    |     | Recently moved home                                                       |
|    |     | Other (WRITE IN) ______________________________________________________ 9 |
|    |     |                                                                           |
|    |     | _____________________________________________________________________     |
|    |     | Don't know                                                                |

## Qh3 Ask All With Satellite Tv At Qh1A (Codes 2-4, Pg Xx) - Others Skip To Routing At Qh5 Showcard H3

 
Which of the following best describes your satellite TV service/s? 

 
MULTICODE OK 

 
 
Sky satellite dish to receive subscription channels - you pay a monthly subscription fee ................................................ 1 
 
 
Sky satellite dish for free to air services only - you pay no monthly subscription fee 
....................................................... 2 
 
 
Freesat standard package with a dish and standard set top box - you do not pay a subscription fee ............................. 3 
 
 
Freesat HD package with a dish and high definition (HD) set top box - you do not pay a subscription fee ..................... 4 
 
 
Other satellite dish, showing mainly non-English programmes where you pay a monthly subscription fee...................... 5 
 
Other satellite dish, showing mainly non-English programmes where you do not pay a monthly subscription fee........... 6 
 
 
Broadband satellite - satellite provided for the use of broadband internet access but used to access free to  
 
 
air satellite programmes .................................................................................................................................................... 7 
 
 
Don't know ........................................................................................................................................................................ 8 

## Q5 Ask If Have Paid For Sky Satellite Services At Qh3 (Code 1 Or 5) Showcard Q5

 
Which, if any, of these channels do you subscribe to through your Sky satellite service? 

 
MULTICODE OK FOR CODES 1-7 

 
 
Sky Sports 1 only 
.................................................................................................................................................. 1 
 
 
Sky Sports 2 only 
.................................................................................................................................................. 2 


Sky Sports Pack (Sky Sports 1, 2, 3 and 4) 
.......................................................................................................... 3 
 
 
Sky Movies 1 only (Comedy, Family, Classics, Modern Greats, Drama & Romance) ......................................... 4 
 
 
Sky Movies 2 only (Comedy, Indie, Sci-Fi & Horror, Crime & Thriller, Action & Adventure) 
................................. 5 
 
 
Sky Movies Pack (All Sky Movies channels in Sky Movies 1 and 2, plus Premiere & Disney Cinemagic) .......... 6 
 
 
Sky+ HD (High Definition channels through Sky+ HD box) .................................................................................. 7 
 
 
Basic package only (SINGLE CODE) 
................................................................................................................... 8 
 
 
None of these (SINGLE CODE) ........................................................................................................................... 9 
 
 
Don't know (SINGLE CODE) .............................................................................................................................. 10 

## Qh5 Ask If Have Cable Tv At Qh1A (Code 1, Pg Xx) - Others Skip To Qh23 Showcard H5

 
Which, if any, of these channels do you subscribe to through your Cable TV service? 

 
MULTICODE OK FOR CODES 1-3 

 
 
Sky Sports channels ............................................................................................................................................. 1 
 
 
Sky Movies channels ............................................................................................................................................ 2 


High Definition channels through V+ HD box ....................................................................................................... 3 
 
 
Basic package only (SINGLE CODE) 
................................................................................................................... 4 
 
 
None of these (SINGLE CODE) ........................................................................................................................... 5 
 
 
Don't know (SINGLE CODE) ................................................................................................................................ 6 

 

## Qh67 Ask If Have A Tv At Qh1A (Codes 1-8,10) - Others Skip To Qh23 Showcard

 
At the same time as watching TV on your TV set, how frequently - if at all - do you also do any of the following activities? 

 
READ OUT EACH OF QH67A-H IN TURN 
 
SINGLE CODE ONE ANSWER PER ROW 

|                                              |                                            | Every    | Several    | At least    | Several    |
|----------------------------------------------|--------------------------------------------|----------|------------|-------------|------------|
| day                                          | times a                                    | once a   | times a    |             |            |
| Less                                         |                                            |          |            |             |            |
| often                                        |                                            |          |            |             |            |
| Never                                        | Don't                                      |          |            |             |            |
| know                                         |                                            |          |            |             |            |
| week                                         | month                                      | year     |            |             |            |
| Go online using a desktop computer, laptop,  | 1                                          | 2        | 3          | 4           | 5          |
| A                                            |                                            |          |            |             |            |
| tablet computer, smartphone or e-reader to   |                                            |          |            |             |            |
| find out more about the programme you are    |                                            |          |            |             |            |
| watching                                     |                                            |          |            |             |            |
| Go online using a desktop computer, laptop,  | 1                                          | 2        | 3          | 4           | 5          |
| B                                            | tablet computer, smartphone or e-reader to |          |            |             |            |
| do something else                            |                                            |          |            |             |            |
|                                              |                                            |          |            |             |            |
| C                                            |                                            |          |            |             |            |
| Use a desktop computer, laptop or tablet     |                                            |          |            |             |            |
| computer, without going online               |                                            |          |            |             |            |
| D                                            | Listen to the radio                        | 1        | 2          | 3           | 4          |
| E                                            | Use a mobile phone, without going online   | 1        | 2          | 3           | 4          |
| F                                            | Use a landline phone                       | 1        | 2          | 3           | 4          |
| G                                            | Play games on a games console              | 1        | 2          | 3           | 4          |
| 1                                            | 2                                          | 3        | 4          | 5           | 6          |
| H                                            |                                            |          |            |             |            |
| Listen to music (on a stereo, an MP3 player, |                                            |          |            |             |            |
| a mobile phone or a computer)                |                                            |          |            |             |            |

 
QH62 
ASK IF HAVE A TV AT QH1A (CODES 1-8,10) 

 
Are any of your TV sets "Smart TVs"? These are newer types of TV that are connected to the internet and can stream 
video directly onto your television screen, without the need for a computer, set-top box or games console. 
 
IF NECESSARY - It's a TV that allows you to surf the internet and stream movies, TV shows and videos using services 
such as BBC iPlayer, Netflix and YouTube. They are also sometimes referred to as a Connected TV or a Hybrid TV.  
 
SINGLE CODE 
 
 
Yes .......................................................................................... 1 


No ............................................................................................ 2 
 

|     |     | Don't know    |  3    |      |
|-----|-----|---------------|-------|------|


## Bundling Section Qcheck **Read Out To All Respondents** Can I Just Check That You Have The Following Services?

 
MULTICODE OK FOR CODES 1-6 

## Qdm Ask All With Any Services At Qcheck (Codes 1-6) - Others Skip To Qg5 (Pg X)

 
And which, if any, of these services are you primarily or jointly RESPONSIBLE FOR - in terms of deciding which supplier or  network to use? 

|    |                                                                                                          |        | ASK FOR EACH SERVICE CODED AT QCHECK, MULTICODE OK FOR CODES 1-6    |
|----|----------------------------------------------------------------------------------------------------------|--------|---------------------------------------------------------------------|
|    |                                                                                                          | QCHECK | QDM                                                                 |
|    | Landline phone (QC1 CODES 1-3, Pg X)                                                                     | 1 1    |                                                                     |
|    | Mobile phone (QD2 CODES 1-4, Pg X)                                                                       | 2 2    |                                                                     |
|    | Fixed broadband internet access (QE9 CODE 2, Pg X)                                                       | 3 3    |                                                                     |
|    | Mobile broadband internet access (QE9 CODE 3, Pg X)                                                      |        | 4 4                                                                 |
|    | Narrowband internet access (QE9 CODE 1, Pg X)                                                            | 5 5    |                                                                     |
|    | TV service with additional channels you pay to receive (QH1A CODES 1,7,8 Pg X OR QH3 CODES 1,5 Pg X) 6 6 |        |                                                                     |
|    | No, none of these (SINGLE CODE)                                                                          | 7 7    |                                                                     |

## Qg1 Ask Those Who Have 2 Or More Services At Qcheck - Others Skip To Qg5 (Next Page)

 
Do you receive more than one of these services as part of an overall deal or package from the same supplier? 
 
SINGLE CODE 
 
Yes ......................................................................................................... 1 
QG2 


No ........................................................................................................... 2 
QG5 
 
 
Don't know 
.............................................................................................. 3 
QG5 

## Qg2 Ask If Receive A Deal/ Package At Qg1 (Code 1) - Others Skip To Qg5 (Next Page)

 
Is this ONE deal or package, or more than one?   
 
IF MORE THAN ONE, ASK: Are they from the SAME supplier, or different ones? 

|    |     | SINGLE CODE                           |
|----|-----|---------------------------------------|
|    |     | One deal or package 1                 |
|    |     | Two packages from one supplier        |
|    |     | Two packages from different suppliers |
|    |     | Three or more packages 4              |
|    |     | Don't know                            |

## Qg3A Ask If Receive A Deal/ Package At Qg1 (Code 1) Showcard G3A

 
INTERVIEWER NOTE: FOR THOSE WHO HAVE MORE THAN ONE DEAL OR PACKAGE - ASK ABOUT THEIR 
MAIN PACKAGE AT THIS QUESTION 
 
Please could you tell me which services are part of this deal or package you have with the same supplier? 

|     | COMPLETE FOR MAIN DEAL OR PACKAGE RECEIVED     |
|-----|------------------------------------------------|
|     | MUST MULTI CODE 1-7                            |
|     |                                                |
|     |                                                |
|     |                                                |
|     |                                                |
|     |                                                |
|     |                                                |
|     |                                                |
|     |                                                |
|     |                                                |

## Radio Section Say To Respondent - I'D Now Like To Ask You Some Questions About Your Use Of Radio. Qp1 Ask All Showcard P1

 
During an average week, on how many days do you listen to the radio (including listening at home, in the car, at work, via mobile phone, personal stereo)? 

|    |     | SINGLE CODE                         |
|----|-----|-------------------------------------|
|    |     | 7 days a week 1                     |
|    |     | 6 days a week 2                     |
|    |     | 5 days a week 3                     |
|    |     | 3 or 4 days a week 4                |
|    |     | 1 or 2 days a week 5                |
|    |     | Less often 6                        |
|    |     | Never/ do not listen to the radio 7 |
|    |     | Don't know                          |

## Qp11 Ask All Who Listen To Radio At Qp1 (Codes 1-6) - Others Skip To Description To Read Out Before Q3 (Top Of Next Page)

 
SHOWCARD P11 

 
How often, if at all, do you access the radio via…READ OUT 
 
SINGLE CODE PER ROW  

|                              |                                    | Every day    | At least    |   At least  |   Have tried it  |   Never   |   Do not have  |
|------------------------------|------------------------------------|--------------|-------------|-------------|------------------|-----------|----------------|
| weekly                       | monthly                            | once         | access to   |             |                  |           |                |
| device                       |                                    |              |             |             |                  |           |                |
| A                            | Radio set with AM Stereo - either  | 1            | 2           |          3  |               4  |        5  |             6  |
| at home or on portable radio |                                    |              |             |             |                  |           |                |
| B                            | Radio set with FM stereo - either  | 1            | 2           |          3  |               4  |        5  |             6  |
| at home or on portable radio |                                    |              |             |             |                  |           |                |
| C                            | Mobile phone                       | 1            | 2           |          3  |               4  |        5  |             6  |
| D                            | Digital radio through TV           | 1            | 2           |          3  |               4  |        5  |             6  |
| E                            | Digital radio through the internet | 1            | 2           |          3  |               4  |        5  |             6  |
| F                            | DAB radio set                      | 1            | 2           |          3  |               4  |        5  |             6  |
| G                            | A car radio (FM)                   | 1            | 2           |          3  |               4  |        5  |             6  |
| H                            | A car radio (AM)                   | 1            | 2           |          3  |               4  |        5  |             6  |
| I                            | A car radio (DAB)                  | 1            | 2           |          3  |               4  |        5  |             6  |

## Qp16 Ask All Who Listen To Radio Via A Mobile Phone At Qp11C (Codes 1-4) - Others Skip To Description To Read Out Ahead Of Q3 (Top Of Next Page)

 
SHOWCARD X 

|     | In which of these ways do you listen to radio on your mobile phone?    |
|-----|------------------------------------------------------------------------|
|     | MULTICODE OK FOR CODES 1-5                                             |
|     |                                                                        |
|     |                                                                        |
|     |                                                                        |
|     |                                                                        |
|     |                                                                        |
|     |                                                                        |
|     |                                                                        |
|     |                                                                        |
|     |                                                                        |
|     |                                                                        |

## Qp8 Ask All

 
In most weeks, how many motor vehicles do you personally use –as a driver or a passenger? 

 
WRITE IN NUMBER AND CIRCLE IN CODEFRAME 
 

|     |     |              |
|-----|-----|--------------|
|     |     |              |
|     |     | None         |
|     |     | 1 2          |
|     |     | 2 3          |
|     |     | 3 4          |
|     |     | 4 or more    |
|     |     | Don't know 6 |
|     |     |              |

## Qp9 Ask All Who Use At Least One Car At Qp8 (Codes 2-5) - Others Skip To Qp13  (Next Page)

 
How many of these vehicles have a radio? 

 WRITE IN NUMBER AND CIRCLE IN CODEFRAME 
 

|     |     |              |
|-----|-----|--------------|
|     |     |              |
|     |     | None         |
|     |     | 1 2          |
|     |     | 2 3          |
|     |     | 3 4          |
|     |     | 4 or more    |
|     |     |              |
|     |     | Don't know 6 |
|     |     |              |

## Qp10 Ask All With 1 Radio At Qp9 (Code 2) - Others Skip To Instructions At Qp11 Showcard X Again

 
Is the radio in this vehicle a digital radio?SAY TO RESPONDENT - Digital radios are sometimes called D-A-B radios and may have ones of these logos (SHOWCARD X). They can receive more radio stations such as Absolute 80s, Radio 4 Extra and Radio 5 Live Sports Extra, and have a clear signal with no interference. It doesn't simply refer to a radio with a digital display panel. 

 
IF NECESSARY - This would include radios using DAB adapters. 



Yes, a digital radio 
...................................................................... 1 
 
 
No, not a digital radio ................................................................. 2 
 
 
Unsure 
........................................................................................ 3 

## Qp11 Ask All With 2+ Radios At Qp9 (Codes 3-5) - Others Skip To Qp13 Showcard X Again

 
How many of the radios in those [READ OUT NUMBER IN BOX AT QP9] vehicles are digital radios? 

 
SAY TO RESPONDENT - Digital radios are sometimes called D-A-B radios and may have ones of these logos (SHOWCARD X). 

They can receive more radio stations such as Absolute 80s, Radio 4 Extra and Radio 5 Live Sports Extra, and have a clear signal with no interference. It doesn't simply refer to a radio with a digital display panel. 

 
IF NECESSARY - This would include radios using DAB adapters. 
 
WRITE IN NUMBER AND CIRCLE IN CODEFRAME 

|     |     | None         |    1  |
|-----|-----|--------------|-------|
|     |     | 1 2          |       |
|     |     | 2 3          |       |
|     |     | 3 4          |       |
|     |     | 4 or more    |    5  |
|     |     | Don't know 6 |       |

## Qp13 Ask All Showcard X

 
Here is a list of some other ways of listening to radio programmes as they are broadcast. Before today, were you aware that you can listen to radio programmes as they are broadcast in these other ways? 

 
MULTICODE OK FOR CODES 1-5 
 

|     |     | Using a computer connected to the internet                        |
|-----|-----|-------------------------------------------------------------------|
|     |     | Through a TV service - such as Freeview, Sky, Virgin, BT Vision 2 |
|     |     | Using a smartphone - such as an iPhone or BlackBerry 3            |
|     |     | Using an MP3 player - such as an iPod 4                           |
|     |     | Using a games console - such as a PlayStation or Wii 5            |
|     |     | None of these (SINGLE CODE) 6                                     |

 

## Qp14 Ask All Aware Of Digital Radio At Q3 (Code 1, Pg Xx) Or Have Digital Radio At Qp7 (Codes 2-6, Pg Xx) Or Qp10 (Code 1, Pg Xx) Or Qp11 (Codes 2-5, Pg Xx) Or Aware Of Any Ways Of Listening At Qp13 (Codes 1, 2 Or 5, Above) - Others Skip To Qp17 (Next Page) Showcard X

 
Which, if any, of these features did you associate with digital radio before today? 

 
MULTICODE OK FOR CODES 1-6 

 
 
A wider choice of radio stations/ digital-only radio stations ....................................................................... 1 
 
 
Clear and high quality sound/ interference free 
......................................................................................... 2 
 
 
Extra features (including ability to pause and rewind live radio, programme guides) ............................... 3 
 
 
Scrolling text information about the programme (e.g. track and artist name, phone numbers,  
 
 
topics, guests) ........................................................................................................................................... 4 


Ease of use (e.g. find your station by name, not frequency) ..................................................................... 5 
 
 
Future-proof/ ready for switchover ............................................................................................................ 6 
 
 
None of these (SINGLE CODE) ................................................................................................................ 7 

 

## Qp15 Ask Those With Digital Radio At Qp7 (Codes 2-6, Pg Xx) Or Qp10 (Code 1, Pg Xx) Or Qp11 (Codes 2-5, Pg Xx) - Others Skip To Qp17

 
SHOWCARD X 
 
As a digital radio listener, which, if any, of these features of digital radio have you had experience of when listening to digital radio? 

 
MULTICODE OK FOR CODES 1-5 



A wider choice of radio stations/ digital-only radio stations ....................................................................... 1 
 
 
Clear and high quality sound/ interference free 
......................................................................................... 2 
 
 
Extra features (including ability to pause and rewind live radio, programme guides) ............................... 3 
 
 
Scrolling text information about the programme (e.g. track and artist name, phone numbers,  
 
 
topics, guests) ........................................................................................................................................... 4 
 
 
Ease of use (e.g. find your station by name, not frequency) ..................................................................... 5 
 
 
None of these (SINGLE CODE) ................................................................................................................ 6 
 
 
Don't know (SINGLE CODE) 
..................................................................................................................... 7 


## Complaints Section Qi2 Ask All

 
Have you personally had a reason to make a complaint about your landline, mobile, or internet service or supplier in the last 12 months?  
 
IF INTERNET, PROMPT FOR FIXED BROADBAND/ NARROWBAND AND MOBILE BROADBAND TO CODE BELOW 
 
MULTICODE OK FOR CODES 1-4 

 

| Landline                                                  |   1  | CONTINUE                 |
|-----------------------------------------------------------|------|--------------------------|
| Mobile phone                                              |   2  | CONTINUE                 |
| Internet - fixed broadband/ narrowband (QE9 codes 1 or 2) |   3  | CONTINUE                 |
| Internet - mobile broadband (QE9 code 3)                  |   4  | CONTINUE                 |
| No, none of these (SINGLE CODE)                           |   5  | SKIP TO DEMOGRAPHICS (Pg |
| XX)                                                       |      |                          |

 QI4 
ASK IF 'LANDLINE' AT QI2 (CODE 1) - OTHERS SKIP TO INSTRUCTION AT QI7  
 
And did you go ahead and make a complaint about your landline service or supplier? 
 
Yes ..................................................................1 
 
 
No 
....................................................................2 QI7 
ASK IF 'MOBILE PHONE' AT QI2 (CODE 2) - OTHERS SKIP TO DEMOGRAPHICS SECTION 
 
And did you go ahead and make a complaint about your mobile service or supplier? 

 
 
Yes ..................................................................1 
 
 
No 
....................................................................2 

## C9 Ask All Showcard Bd

 
Which of these, if any, **limit** your daily activities or the work you can do? Please just read out the letter or letters that apply to you. 

 
MULTICODE OK FOR CODES 1-10 

|                                                                                        |            | A. Breathlessness or chest pains                                             |
|----------------------------------------------------------------------------------------|------------|------------------------------------------------------------------------------|
|                                                                                        |            | B. Poor vision, partial sight or blindness 2                                 |
|                                                                                        |            | C. Difficulty in speaking or communicating 3                                 |
|                                                                                        |            | D. Poor hearing, partial hearing or deafness 4                               |
|                                                                                        |            | E. Cannot walk at all/ use a wheelchair 5                                    |
|                                                                                        |            | F. Cannot walk very far or manage stairs or can only do so with difficulty 6 |
|                                                                                        |            | G. Limited ability to reach 7                                                |
|                                                                                        |            | H. Mental health problems or difficulties 8                                  |
|                                                                                        |            | I. Dyslexia 9                                                                |
| J. Other illnesses/ health problems which limit your daily activities/ work you can do | _______ 10 |                                                                              |
|                                                                                        |            |                                                                              |
| (WRITE IN) __________________________________________________________________          |            |                                                                              |
| None (SINGLE CODE) 11                                                                  |            |                                                                              |

## C10 Ask If Poor Vision At C9 (Code 2)

 
SHOWCARD BE  Which of these best describes your sight (with glasses or contact lenses if you normally use them)? 

 
READ OUT - SINGLE CODE - SKIP TO NEXT QUESTION ONCE CHOSEN OPTION THAT BEST DESCRIBES 
SIGHT 

|    |     |                                                                                   |
|----|-----|-----------------------------------------------------------------------------------|
|    |     | A. Cannot tell by the light where the windows are 1                               |
|    |     | B. Cannot see the shapes of furniture in the room 2                               |
|    |     | C. Cannot see well enough to recognise a friend if close to his or her face 3     |
|    |     | D. Cannot see well enough to recognise a friend if he or she is at arm's length 4 |
|    |     | E. Cannot see well enough to read a newspaper headline 5                          |
|    |     | F. Cannot see well enough to read a large print book 6                            |
|    |     | G. Cannot see well enough to recognise a friend across a room 7                   |
|    |     | H. Cannot see well enough to recognise a friend across a road 8                   |
|    |     | I. Have difficulty seeing ordinary newspaper print 9                              |
|    |     | J. Other description of sight (WRITE IN)                                          |
|    |     |                                                                                   |
|    |     | ___________________________________________________________________________       |
|    |     | Don't know 11                                                                     |

## C11 Ask If Poor Hearing At C9 (Code 4)

 
SHOWCARD BF  Which of these best describes your hearing (with a hearing aid if you normally use one)? 

 
READ OUT - SINGLE CODE - SKIP TO NEXT QUESTION ONCE CHOSEN OPTION THAT BEST DESCRIBES 
HEARING 

|    |    |                                                                                       |     |
|----|----|---------------------------------------------------------------------------------------|-----|
|    |    | A. Cannot hear sounds at all                                                          |  1  |
|    |    | B. Cannot follow a TV programme with the volume turned up                             |  2  |
|    |    | C. Have difficulty hearing someone talking in a loud voice in a quiet room 3          |     |
|    |    | D. Cannot hear a doorbell, alarm clock or telephone bell 4                            |     |
|    |    | E. Cannot follow a TV programme at a volume others find acceptable 5                  |     |
|    |    | F. Difficulty hearing someone talking in a normal voice in a quiet room 6             |     |
|    |    | G. Difficulty following a conversation against background noise 7                     |     |
|    |    | H. Other description of hearing (WRITE IN) ________________________________________ 8 |     |
|    |    |                                                                                       |     |
|    |    | ___________________________________________________________________________           |     |
|    |    | Don't know 9                                                                          |     |

 
What is your working status? 

|     | SINGLE CODE    | Working full time (30hrs/wk+) 1                                 |
|-----|----------------|-----------------------------------------------------------------|
|     |                | Working part time (8-29 hrs/wk) 2                               |
|     |                | Not working (i.e. under 8hrs/wk) - retired 3                    |
|     |                | Not working (i.e. under 8hrs/wk) - unemployed (registered/ not  |
|     |                | registered but looking for work) 4                              |
|     |                | Not working (i.e. under 8hrs/wk) - student 5                    |
|     |                | Not working (i.e. under 8hrs/wk) - housewife/ disabled/ other 6 |
|     |                | Don't know                                                      |

 
And is your home…READ OUT? 

|    |     | SINGLE CODE                                                 |   Being bought on mortgage 1  |
|----|-----|-------------------------------------------------------------|-------------------------------|
|    |     | Owned outright by household                                 |                            2  |
|    |     | Rented from Local Authority/ Housing Association/ Trust 3   |                               |
|    |     | Rented from Private Landlord 4                              |                               |
|    |     | Other (WRITE IN) ________________________________________ 5 |                               |
|    |     |                                                             |                               |
|    |     | _______________________________________________________     |                               |
|    |     | Don't know                                                  |                            6  |

## Qz9A Ask All

 
Can you tell me if your household income from all sources before tax and other deductions is above or below £11,500? 

|    |     | SINGLE CODE     |     |
|----|-----|-----------------|-----|
|    |     | Under £11,500   |  1  |
|    |     | Above £11,500 2 |     |
|    |     | Don't know      |  3  |
|    |     | Refused 4       |     |

## Qz9 If Household Income Under £11,500 At Qz9A (Code 1), Code That Answer Here Without Asking Question Ask All

 
SHOWCARD Z9 
 
Could you please give me the letter from this card for the group in which you would place your total household income from all sources, before tax and other deductions? 

 
SINGLE CODE 

|     | Per week     | Per Year          |     |
|-----|--------------|-------------------|-----|
| A   | Up to £221   | Under £11,500     |  1  |
| B   | £222 - £336  | £11,500 - £17,499 |  2  |
| C   | £337 - £576  | £17,500 - £29,999 |  3  |
| D   | £578 - £961  | £30,000 - £49,999 |  4  |
| E   | £962 or over | £50,000+          |  5  |
|     |              | DK/ Refused       |  6  |

## Qz10 Ask All

 
Finally, would it be okay for us to contact you if we have any further questions relating to this study?  

|    |     |   Yes 1   |
|----|-----|-----------|
|    | No  |        2  |