| Previous Years                                  | 2017/2018                                      |
|-------------------------------------------------|------------------------------------------------|
| Collection                                      |                                                |
| Frequency                                       |                                                |
| 2015/2016                                       | 2016/2017                                      |
| ŻŹ                                              |                                                |
| BW05                                            |                                                |
| Gas safety - % of properties having valid Gas   |                                                |
| Safe registered gas certificates - (Snapshot)   |                                                |
| Monthly                                         | 99.65%                                         |
| Up is                                           |                                                |
| Good                                            |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| BW19                                            |                                                |
| % of Urgent Repairs completed within            |                                                |
| Government Timescales                           |                                                |
| Monthly                                         | 96.21%                                         |
| Up is                                           |                                                |
| Good                                            |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| 1. Building Works                               |                                                |
| BW20                                            |                                                |
| % of Urgent Gas Repairs completed within        |                                                |
| Government Timescales                           |                                                |
| Monthly                                         | 95.52%                                         |
| Up is                                           |                                                |
| Good                                            |                                                |
| Neutral                                         |                                                |
| BW06a                                           |                                                |
| No of council homes in York failing to meet the |                                                |
| decency standard                                |                                                |
| Annual                                          | 0                                              |
| Up is                                           |                                                |
| Bad                                             |                                                |
| Ÿ                                               |                                                |
| Red                                             |                                                |
| CAN061                                          |                                                |
| Number of new affordable homes delivered in     |                                                |
| York                                            |                                                |
| Quarterly                                       | 109                                            |
| Up is                                           |                                                |
| Good                                            |                                                |
| ź                                               |                                                |
| Red                                             |                                                |
| CAN200                                          |                                                |
| Number of council homes let by direct           |                                                |
| exchange - (YTD)                                |                                                |
| Monthly                                         | 138                                            |
| Up is                                           |                                                |
| Good                                            |                                                |
| ź                                               |                                                |
| Red                                             |                                                |
| Housing affordability (lower quartile house     |                                                |
| prices to earnings ratio)                       |                                                |
| Annual                                          | 8.64                                           |
| Up is                                           |                                                |
| Bad                                             |                                                |
| Ÿ                                               |                                                |
| Red                                             |                                                |
| CJGE172                                         |                                                |
| Benchmark - National Data                       | Annual                                         |
| Regional Rank (Rank out of 14)                  | Annual                                         |
| 3ULYDWHUHQWV$YHUDJH$OO…                                                 |                                                |
| Annual                                          |                                                |
| …                                               | …                                              |
| -                                               | -                                              |
| Up is                                           |                                                |
| Bad                                             |                                                |
| Ÿ                                               |                                                |
| Red                                             |                                                |
| Benchmark - National Data                       | Annual                                         |
| …                                               | …                                              |
| -                                               | -                                              |
| CJGE178                                         |                                                |
| 2. Housing                                      |                                                |
| Benchmark - Regional Data                       | Annual                                         |
| …                                               | …                                              |
| -                                               | -                                              |
| Regional Rank (Rank out of 15)                  | Annual                                         |
| ŻŹ                                              |                                                |
| HM03                                            | Net Additional Homes Provided - (YTD)          |
| Up is                                           |                                                |
| Good                                            |                                                |
| Neutral                                         |                                                |
| ŻŹ                                              |                                                |
| HOU107                                          | Quarterly                                      |
| Up is                                           |                                                |
| Bad                                             |                                                |
| Neutral                                         |                                                |
| Number of active applicants on North            |                                                |
| Yorkshire Home Choice who are registered        |                                                |
| with CYC (Waiting List) - (Snapshot)            |                                                |
| Current council tenant arrears as % of annual   |                                                |
| rent due - (Snapshot)                           |                                                |
| Quarterly                                       | 1.62%                                          |
| Up is                                           |                                                |
| Bad                                             |                                                |
| Ÿ                                               |                                                |
| Red                                             |                                                |
| HOU108                                          |                                                |
| Housemark Quartile                              | Annual                                         |
| ŻŹ                                              |                                                |
| HOU109                                          | % of rent collected (including current arrears |
| brought forward)  - (Snapshot)                  |                                                |
| Quarterly                                       | 97.62%                                         |
| Up is                                           |                                                |
| Good                                            |                                                |
| Neutral                                         |                                                |

| Previous Years                            | 2017/2018                                       |
|-------------------------------------------|-------------------------------------------------|
| Collection                                |                                                 |
| Frequency                                 |                                                 |
| 2015/2016                                 | 2016/2017                                       |
| HOU210                                    | Bring empty private sector properties back into |
| use                                       |                                                 |
| Annual                                    | 60                                              |
| Up is                                     |                                                 |
| Good                                      |                                                 |
| Rent lost through voids - (Snapshot)      | Quarterly                                       |
| Up is                                     |                                                 |
| HOU215                                    |                                                 |
| Housemark Quartile                        | Annual                                          |
| 2. Housing                                |                                                 |
| Average number of days to re-let empty    |                                                 |
| properties (minus major works) - (YTD)    |                                                 |
| Annual                                    | 23.91                                           |
| Up is                                     |                                                 |
| HOU245                                    |                                                 |
| Housemark Quartile                        | Annual                                          |
| OCC12                                     |                                                 |
| 1HZ+RPHV%RQXV*UDQW…P&XPXODWLYH                                           |                                                 |
| to 16/17, then Annual Settlement)         |                                                 |
| Annual                                    |                                                 |
| …                                         | …                                               |
| -                                         | -                                               |
| Up is                                     |                                                 |
| Good                                      |                                                 |
| HOU101                                    | Number of homeless households in temporary      |
| accommodation - (Snapshot)                |                                                 |
| Quarterly                                 | 56                                              |
| Up is                                     |                                                 |
| HOU102                                    | Quarterly                                       |
| Up is                                     |                                                 |
| Number of homeless households with        |                                                 |
| dependent children in temporary           |                                                 |
| accommodation - (Snapshot)                |                                                 |
| HOU103                                    | Number of households for whom positive          |
| action has prevented homelessness - (YTD) |                                                 |
| Quarterly                                 | 630                                             |
| Up is                                     |                                                 |
| Good                                      |                                                 |
| Number of households accepted as homeless |                                                 |
| and in priority need - (YTD)              |                                                 |
| Quarterly                                 | 91                                              |
| Up is                                     |                                                 |
| HOU105                                    | Benchmark - National Data                       |
| Benchmark - Regional Data                 | Quarterly                                       |
| HOU106                                    | Number of 16-17 year olds accepted as           |
| homeless - (YTD)                          |                                                 |
| Quarterly                                 | 0                                               |
| Up is                                     |                                                 |
| 3. Homelessness                           |                                                 |
| HOU251                                    | Number of applicant households for which        |
| decisions were taken - (YTD)              |                                                 |
| Quarterly                                 | 163                                             |
| ŻŹ                                        |                                                 |
| Quarterly                                 | 17                                              |
| Up is                                     |                                                 |
| Households accepted as being homeless and |                                                 |
| in priority need - Relationship Breakdown |                                                 |
| Violent - (YTD)                           |                                                 |
| HOU259                                    | Benchmark - National Data                       |
| Quarterly                                 | 17                                              |
| Up is                                     |                                                 |
| Households accepted as being homeless and |                                                 |
| in priority need - Relationship Breakdown |                                                 |
| Violent                                   |                                                 |
| ŻŹ                                        |                                                 |
| Neutral                                   |                                                 |
| Bad                                       |                                                 |
| Ÿ                                         |                                                 |
| Red                                       |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| ŻŹ                                        |                                                 |
| Neutral                                   |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| ŻŹ                                        |                                                 |
| Neutral                                   |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| ŻŹ                                        |                                                 |
| Bad                                       |                                                 |
| Neutral                                   |                                                 |
| Neutral                                   |                                                 |
| Bad                                       |                                                 |
| Ÿ                                         |                                                 |
| Red                                       |                                                 |
| Bad                                       |                                                 |
| Ÿ                                         |                                                 |
| Red                                       |                                                 |

| Previous Years                                     | 2017/2018                         |
|----------------------------------------------------|-----------------------------------|
| Collection                                         |                                   |
| Frequency                                          |                                   |
| 2015/2016                                          | 2016/2017                         |
| Quarterly                                          | 18.70%                            |
| ŻŹ                                                 |                                   |
| Households accepted as being homeless and          |                                   |
| in priority need - % Relationship Breakdown        |                                   |
| Violent - (YTD)                                    |                                   |
| HOU268                                             | Benchmark - National Data         |
| Quarterly                                          | 18.70%                            |
| ŻŹ                                                 |                                   |
| Households accepted as being homeless and          |                                   |
| in priority need - % Relationship Breakdown        |                                   |
| Violent                                            |                                   |
| Households accepted as being homeless and          |                                   |
| in priority need - % Domestic Violence - (YTD)     |                                   |
| Quarterly                                          | 12.50%                            |
| ŻŹ                                                 |                                   |
| 3. Homelessness                                    |                                   |
| HOU281                                             | Benchmark - National Data         |
| Households accepted as being homeless and          |                                   |
| in priority need - Domestic Violence               |                                   |
| Quarterly                                          | 2                                 |
| ŻŹ                                                 |                                   |
| % of panel satisfied with York as a place to       |                                   |
| live                                               |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| Good                                               |                                   |
| TAP04                                              |                                   |
| % of panel dissatisfied with York as a place to    |                                   |
| live                                               |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| % of panel who agree that they belong to their     |                                   |
| local area                                         |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| Good                                               |                                   |
| Benchmark - Community Life Survey                  | Annual                            |
| TAP07                                              |                                   |
| Benchmark - LG Inform                              | Annual                            |
| % of panel who disagree that they belong to        |                                   |
| their local area                                   |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| 4. Satisfaction                                    |                                   |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| Good                                               |                                   |
| % of panel agree their local area is a place       |                                   |
| where people from different backgrounds get        |                                   |
| on well together                                   |                                   |
| TAP08                                              | Benchmark - Community Life Survey |
| Quarterly                                          | NC                                |
| Up is                                              |                                   |
| % of panel disagree their local area is a place    |                                   |
| where people from different backgrounds get        |                                   |
| on well together                                   |                                   |
| % of tenants satisfied that their landlord listens |                                   |
| to their views and acts on them                    |                                   |
| Annual                                             | 65.72%                            |
| Up is                                              |                                   |
| Good                                               |                                   |
| TSS35                                              |                                   |
| % of tenants dissatisfied that their landlord      |                                   |
| listens to their views and acts on them            |                                   |
| Annual                                             | 13.95%                            |
| Up is                                              |                                   |
| Neutral                                            |                                   |
| Neutral                                            |                                   |
| Neutral                                            |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Bad                                                |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Bad                                                |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Bad                                                |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Neutral                                            |                                   |
| ŻŹ                                                 |                                   |
| Bad                                                |                                   |
| Neutral                                            |                                   |

| Previous Years                                  | 2017/2018                                   |
|-------------------------------------------------|---------------------------------------------|
| Collection                                      |                                             |
| Frequency                                       |                                             |
| 2015/2016                                       | 2016/2017                                   |
| ŻŹ                                              |                                             |
| Quarterly                                       | 477                                         |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| First time entrants to the Youth Justice System |                                             |
| aged 10-17 (per 100,000 10-17 year olds in      |                                             |
| York) - (Rolling 12 Month)                      |                                             |
| Benchmark - National Data                       | Quarterly                                   |
| 111                                             |                                             |
| Benchmark - Regional Data                       | Quarterly                                   |
| Benchmark - Comparator Data (New Family         |                                             |
| Group from 2017/18)                             |                                             |
| Quarterly                                       | 440                                         |
| ASBH01                                          |                                             |
| New Cases recorded by ASB Hub (from Feb         |                                             |
| 2015)                                           |                                             |
| Monthly                                         | 1,172                                       |
| ŻŹ                                              |                                             |
| Neutral                                         |                                             |
| ASBH04                                          |                                             |
| Cases Closed by ASB Hub within Period -         |                                             |
| Resolved                                        |                                             |
| Monthly                                         | 699                                         |
| ŻŹ                                              |                                             |
| Neutral                                         |                                             |
| CSP01                                           | All Crime                                   |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Ÿ                                               |                                             |
| Red                                             |                                             |
| ŻŹ                                              |                                             |
| CSP12                                           | Criminal damage (excl. 59)                  |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| CSP15                                           |                                             |
| Overall Violence (Violence Against Person       |                                             |
| Def.)                                           |                                             |
| Monthly                                         | 2,513                                       |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| CSP23                                           | Hate Crimes or Incidents as Recorded by NYP |
| Up is                                           |                                             |
| 5. Crime                                        |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| CSP24                                           | Number of Alcohol related ASB incidents     |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| CSP27                                           |                                             |
| Number of Incidents of Violent Crime Within     |                                             |
| the ARZ                                         |                                             |
| Monthly                                         | 720                                         |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Ÿ                                               |                                             |
| Red                                             |                                             |
| ŻŹ                                              |                                             |
| CSP28                                           |                                             |
| Number of Incidents of ASB within the city      |                                             |
| centre ARZ                                      |                                             |
| Monthly                                         | 2,305                                       |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Good                                            |                                             |
| Neutral                                         |                                             |
| % of panel who agree that York is a safe city   |                                             |
| to live in, relatively free from crime and      |                                             |
| violence                                        |                                             |
| TAP20                                           |                                             |
| ŻŹ                                              |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| % of panel who disagree that York is a safe     |                                             |
| city to live in, relatively free from crime and |                                             |
| violence                                        |                                             |
| ŻŹ                                              |                                             |
| % of panel who think that hate crime is a       |                                             |
| problem in their local area                     |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |
| TAP21                                           |                                             |
| ŻŹ                                              |                                             |
| % of panel who think that hate crime is not a   |                                             |
| problem in their local area                     |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Good                                            |                                             |
| Neutral                                         |                                             |
| ŻŹ                                              |                                             |
| TAP26                                           |                                             |
| % of panel who think that people using or       |                                             |
| dealing drugs is a problem in their local area  |                                             |
| Quarterly                                       | NC                                          |
| Up is                                           |                                             |
| Bad                                             |                                             |
| Neutral                                         |                                             |

| Previous Years                                    | 2017/2018                                   |
|---------------------------------------------------|---------------------------------------------|
| Collection                                        |                                             |
| Frequency                                         |                                             |
| 2015/2016                                         | 2016/2017                                   |
| TAP26                                             | Quarterly                                   |
| Up is                                             |                                             |
| Good                                              |                                             |
| % of panel who think that people using or         |                                             |
| dealing drugs is not a problem in their local     |                                             |
| area                                              |                                             |
| TF2-A01                                           | Number of Troubled Families (Families       |
| identified with 2 or more headline criteria)      |                                             |
| Quarterly                                         | 500                                         |
| Up is                                             |                                             |
| Good                                              |                                             |
| Ÿ                                                 |                                             |
| 5. Crime                                          |                                             |
| TF2-A01i                                          | Number of Troubled Families On-Programme    |
| (New for 2016/17)                                 |                                             |
| Quarterly                                         | -                                           |
| Up is                                             |                                             |
| Good                                              |                                             |
| Ÿ                                                 |                                             |
| TF2-A02                                           | % of Troubled Families who have achieved an |
| outcome                                           |                                             |
| Quarterly                                         | 0.00%                                       |
| Up is                                             |                                             |
| Good                                              |                                             |
| Ÿ                                                 |                                             |
| PP07                                              | Annual                                      |
| Up is                                             |                                             |
| Good                                              |                                             |
| ź                                                 |                                             |
| % of businesses that were compliant with          |                                             |
| legislation concerning the illegal use and sale   |                                             |
| of alcohol and tobacco                            |                                             |
| % of panel who think that noisy neighbours or     |                                             |
| loud parties are a problem in their local area    |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| TAP22                                             |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| Good                                              |                                             |
| % of panel who think that noisy neighbours or     |                                             |
| loud parties are not a problem in their local     |                                             |
| area                                              |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| % of panel who think that people hanging          |                                             |
| around on the streets is a problem in their       |                                             |
| local area                                        |                                             |
| TAP23                                             |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| Good                                              |                                             |
| % of panel who think that people hanging          |                                             |
| around on the streets is not a problem in their   |                                             |
| local area                                        |                                             |
| % of panel who think that rubbish or litter lying |                                             |
| around is a problem in their local area           |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| TAP24                                             |                                             |
| % of panel who think that rubbish or litter lying |                                             |
| around is not a problem in their local area       |                                             |
| Quarterly                                         | NC                                          |
| Up is                                             |                                             |
| Good                                              |                                             |

## 6. Public Realm

Quarterly
NC
19.40%
16.03%
16.78%
NC
16.03%
NC
-
Up is 
% of panel who think that vandalism, graffiti and other deliberate damage to property or vehicles is a problem in their local area
TAP25
Quarterly
NC
77.40%
79.91%
80.76%
NC
79.91%
NC
-
Up is 
Good
% of panel who think that vandalism, graffiti and other deliberate damage to property or vehicles is not a problem in their local area
Quarterly
NC
28.28%
29.53%
25.50%
NC
29.53%
NC
-
Up is 
% of panel who think that people being drunk or rowdy in public places is a problem in their 
local area
TAP27
Quarterly
NC
66.87%
64.87%
68.68%
NC
64.87%
NC
-
Up is 
Good
% of panel who think that people being drunk or rowdy in public places is not a problem in their local area
TAP28
% of panel who think that abandoned or burnt out cars are a problem in their local area
Quarterly
NC
2.02%
0.65%
1.81%
NC
0.65%
NC
-
Up is 
ŻŹ
Neutral
Green Green Green
Red
ŻŹ
Bad
Neutral
ŻŹ
Neutral
ŻŹ
Bad
Neutral
ŻŹ
Neutral
ŻŹ
Bad
Neutral
ŻŹ
Neutral
ŻŹ
Bad
Neutral
ŻŹ
Neutral
ŻŹ
Bad
Neutral
ŻŹ
Neutral
ŻŹ
Bad

| Previous Years                                 | 2017/2018   |
|------------------------------------------------|-------------|
| Collection                                     |             |
| Frequency                                      |             |
| 2015/2016                                      | 2016/2017   |
| ŻŹ                                             |             |
| 6.                                             |             |
| Real                                           |             |
| TAP28                                          |             |
| % of panel who think that abandoned or burnt   |             |
| out cars are not a problem in their local area |             |
| Quarterly                                      | NC          |
| Up is                                          |             |
| Good                                           |             |
| Neutral                                        |             |
| Public                                         |             |
| Hospital admissions due to substance misue     |             |
| (15-24 years), per 100,000 population          |             |
| Annual                                         | 90.07       |
| Up is                                          |             |
| Bad                                            |             |
| Ÿ                                              |             |
| Red                                            |             |
| CHP23                                          |             |
| Benchmark - National Data                      | Annual      |
| Benchmark - Regional Data                      | Annual      |
| 7. Substance Misuse                            |             |
| ŻŹ                                             |             |
| CSB17                                          | Quarterly   |
| Up is                                          |             |
| Bad                                            |             |
| Neutral                                        |             |
| Number of mothers recorded by Midwifery        |             |
| Services  in regard to alcohol or substance    |             |
| misuse (by Estimated Delivery Date)            |             |
| Large Project - Local Plan                     | Quarterly   |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - Community Stadium              | Quarterly   |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - York Central                   | Quarterly   |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - Castle Gateway                 | Quarterly   |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - Guildhall                      | Quarterly   |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - Older Person's                 |             |
| Accommodation                                  |             |
| Quarterly                                      | Green       |
| ŻŹ                                             |             |
| Neutral                                        |             |
| CORP10                                         |             |
| Large Project - Digital Services (CRM)         | Quarterly   |
| ŻŹ                                             |             |
| L                                              |             |
| Neutral                                        |             |
| Large Project - Outer Ring Road (A1237)        | Quarterly   |
| ŻŹ                                             |             |
| 8. Large Projects                              |             |
| Neutral                                        |             |
| Large Project - Allerton Park (NYCC            |             |
| Managed)                                       |             |
| Quarterly                                      | -           |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - Housing development (HCA       |             |
| partnership)                                   |             |
| Quarterly                                      | -           |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - Adult Social Care Future Focus | Quarterly   |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - Provision of School Places     | Quarterly   |
| ŻŹ                                             |             |
| Neutral                                        |             |
| Large Project - Specialist Disabled Children   |             |
| Short Break Facility                           |             |
| Quarterly                                      | -           |
| ŻŹ                                             |             |
| Neutral                                        |             |

| Previous Years                              | 2017/2018   |
|---------------------------------------------|-------------|
| Collection                                  |             |
| Frequency                                   |             |
| 2015/2016                                   | 2016/2017   |
| CORP10                                      |             |
| 8.                                          |             |
| Proj                                        |             |
| L                                           |             |
| Large Project - Library Procurement Project | Quarterly   |
| ŻŹ                                          |             |
| Large                                       |             |
| Neutral                                     |             |