## Annex F   Record Of Evidence

Within the timescales of this interim publication the Inquiry invited contributions from a wide range of parties. The Inquiry wrote to interested parties at the end of June/beginning of July 2018 requesting submission of information with reference to the Terms of Reference in Annex B. The Inquiry welcomed evidence in any form, including letters, minutes of meetings, copies of emails, as well as parties' overall views on any contributory factors. Contributions have included a number of interviews, listed below. These interviews were recorded and transcribed for verification: 

i. 
Interviews with Transport Focus and London TravelWatch 
ii. 
12 interviews with Train Operating Companies 
iii. 
5 interviews with the DfT  
iv. 
Interviews with the Chairs of the Thameslink Industry Readiness Board and Thameslink Independent Assurance Panel 
v. 
6 interviews with Network Rail 
 
Additionally, we gathered survey data and information from rail users and rail staff: 

i. 
Independent quantitative research with over 1000 rail users, including social media analysis 
ii. 
Over 2,200 responses to a web-based survey on the ORR website 
iii. 
4 independent qualitative focus groups with affected passengers and interviews with frontline rail staff 

## Finally, We Have Received And Reviewed Over 2,000 Documents From Interested Parties, Including Correspondence To The Inquiry From Members Of The Public. Accuracy Of Information Received & Disclaimer

The information on which this interim report is based is that provided by the parties to the Inquiry noted above and not from ORR's own verified sources. This Inquiry has not been undertaken using ORR investigative powers that would legally require participants to provide all information they hold. The information on which the findings are based is only that which the parties have volunteered to share and we are grateful for their cooperation. While facts used in this report have been cross-referenced with the parties and verified wherever possible, ORR cannot independently assure the accuracy of all of the information that it has received during the course of this Inquiry. In several cases, different parties have offered conflicting information or different interpretations of events and this report highlights where that is that is the case and whether the Inquiry has made judgements about the weight of conflicting information. Because the findings in this report are drawn from the limited information received, they should not be relied upon for commercial, legal or regulatory purposes. Any regulatory action that ORR subsequently takes will be based on source material. ORR will correct the record if we become aware that factual inaccuracies have occurred.  

## A Record Of Evidence Considered As Part Of The Inquiry Is Set Out In The Table Below.

 Stakeholder
 Type of evidence 
 Summary of evidence 
/ Source ASLEF 
Correspondence 
Written report 
https://www.gov.uk/government/publications/bowe-
Bowe Review 
review-into-the-planning-of-network-rails-enhancementsprogramme-2014-to-2019 
Chiltern 
Document submission 
Railways 
Chiltern 
Interview held on 2 August 2018 
Transcript of interview 
Railways 
Corresponden
Email correspondence 
ce to ORR 
CrossCountry 
Document submission 
CrossCountry 
Fact verification email 
Letter to Stephen Glaister 
with reference to driver 
shortages 
2015 report, commissioned 
by DfT, on the planning of 
CP5 enhancements 
Covering letter with 
reference to impact of the 
timetable change and 
comments on programme 
management and resources 
Email correspondence from 
members of the public on 
issues related to the 
timetable change. 
Covering letter with 
supporting documents, 
including briefing, reports 
and correspondence 
Extract of the report  
reviewed for factual 
accuracy 
Correspondence to the 
Inquiry regarding London 
Borough of Croydon Streets 
Environment and Homes 
Croydon 
Correspondence 
Scrutiny Sub-Committee in 
Council 
reference to 20 May 
timetable change
 
Letter to Stephen Glaister 
Cumbria 
with reference to 
Correspondence 
County 
Oxenholme to Windermere 
Council 
Chronology with supporting 
Department 
Document submission 
documents including 
correspondence and 
for Transport 
submissions 
Interview with Director, Passenger Services held on 27 
Department 
July 2018 
Transcript of interview 
for Transport 
Interview with Director General, Rail held on 8 August 
Department 
2018 
Transcript of interview 
for Transport 
Interview with Director, Network Services held on 8 
Department 
August 2018 
Transcript of interview 
for Transport 
Interview with Director, Rail Major Projects held on 10 
Department 
August 2018 
Transcript of interview 
for Transport 
Interview with Director, Franchise Markets held on 16 
Department 
August 2018 
Transcript of interview 
for Transport 
Extracts of the report and 
Department 
timeline reviewed for factual 
Fact verification documents 
for Transport 
accuracy 
Diary of a railway expert's 
Diary of a GTR 
travel on GTR - referenced 
Email submission 
passenger 
in Part A: Passenger Impact 
Submission with supporting 
Direct Rail 
attachments containing 
Document submission 
Services 
correspondence 
Covering letter with 
reference to headings in the 
East Midlands 
Terms of Reference with 
Document submission 
Trains 
supporting appendices to 
letter 
East Midlands 
Interview held on 25 July 2018 
Transcript of interview 
Trains 
East Midlands 
Interview held on 3 August 2018 
Transcript of interview 
Trains 
Extracts of the report and 
East Midlands 
timeline reviewed for factual 
Fact verification document 
Trains 
accuracy 
Submission document with 
reference to impact on 
Freightliner 
Document submission 
freight operators 
2016 independent report by 
Written report 
Chris Gibb to the 
Gibb report 
https://www.gov.uk/government/publications/southern-
Department for Transport 
rail-network-gibb-report 
on the GTR franchise 
Letter to Stephen Glaister 
Goldsmiths, 
regarding consultation 
Correspondence 
University of 
process prior to new 
timetable 
London 
Chronology of key events 
Govia 
with supporting documents. 
Document submission 
Thameslink 
Responses to further Inquiry 
information requests. 
Railway 
Govia 
Interview held on 19 July 2018 
Transcript of interview 
Thameslink 
Railway 
Govia 
Interview held on 1 August 2018 
Transcript of interview 
Thameslink 
Railway 
Extracts of the report and 
Govia 
timeline reviewed for factual 
Fact verification document 
Thameslink 
accuracy 
Railway 
Covering letter with 
reference to meetings, 
Grand Central 
Document submission 
programme management 
and resourcing 
Greater Anglia 
Document submission 
Covering email with 
supporting documents 
Thameslink 
Independent 
Interview held on 4 September 2018 with Chair 
Transcript of interview 
Assurance 
Panel 
Thameslink 
Industry 
Interview held on 22 August 2018 with Chair 
Transcript of interview 
Readiness 
Board 
Thameslink 
Extracts of the report and 
Industry 
timeline reviewed by Chair 
Fact verification email 
Readiness 
for factual accuracy 
Board 
Covering letter with 
reference to impact on 
passengers, planning and 
delivery of infrastructure 
and services, timetable 
LNER 
Document submission 
planning process and 
industry preparedness. 
Further material submitted 
as follow-up to interview. 
LNER 
Interview held on 25 July 2018 
Transcript of interview 
London 
Email submission 
Covering email 
TravelWatch 
London 
Interview held on 25 July 2018 
Transcript of interview 
TravelWatch 
National 
Union of Rail, 
Document submission 
Submission document 
Maritime and 
Transport 
Workers (RMT) 
Written report 
2013 report on progress in 
National Audit 
https://www.nao.org.uk/wpthe Thameslink project 
content/uploads/2013/06/10164-001-Thameslink-Full-
Office 
Report.pdf 
Common industry 
Industry code of practice 
contractual rules, including 
Network Code 
https://www.networkrail.co.uk/industry-commercial-
Part D - on the development 
partners/information-operating-companies/ 
of timetables 
Chronology and supporting 
documents on timetable 
process, Thameslink 
Network Rail 
Document submission 
Programme, NWEP and 
information provided as 
follow-up to interviews. 
Network Rail 
Interview with System Operator on 31 July 2018 
Transcript of interview 
Interview with Infrastructure Projects (North) on 1 
Network Rail 
August 2018 
Transcript of interview 
Interview with Infrastructure Projects (Thameslink) on 
Network Rail 
1 August 2018 
Transcript of interview 
Interview with Chief Executive Officer (at the time) 
Network Rail 
Mark Carne on 21 August 2018 
Transcript of interview 
Interview with Route Managing Director, London North 
Network Rail 
West on 23 August 2018 
Transcript of interview 
Interview with Route Managing Director, South East 
Network Rail 
Route on 23 August 2018 
Transcript of interview 
Extracts of the report and 
timeline reviewed for factual 
Network Rail 
Fact verification documents 
accuracy 
Chronology and index of 
documents provided. These 
include meeting papers, 
Northern 
Document submission 
minutes and 
correspondence. 
Northern 
Interview held on 18 July 2018 
Transcript of interview 
Northern 
Interview held on 30 July 2018 
Transcript of interview 
Northern 
Interview held on 24 August 2018 
Transcript of interview 
Extracts of the report and 
timeline reviewed for factual 
Northern 
Fact verification document 
accuracy 
Minutes of meetings, 
correspondence. 
Office of Rail 
Documents already held in 
Relevant material already held 
and Road 
relation to NWEP and 
Thameslink Programme. 

## Office Of Rail

and Road - 
evidence base Quantitative and qualitative research, focus groups for  Part A: 
 
Passenger impact  
 

Direct engagement with NR 
and GTR, as well as other 
train operators; 
Engagement with Transport 
Focus and London 
Travelwatch in their roles as 
statutory consumer 
advocates 
Independent quantitative 
research with over 1000 rail 
users nationally 
Independent qualitative 
focus group research with 
passengers in the 
Northern Rail area and the 
GTR area; 
Independent research 
interviews with four 
Northern Rail and GTR staff 
to gain high-level insight into 
the disruption; 
Contacting members of 
parliament and city mayors 
in the areas affected by the 
change to seek their views, 
as well as those of the 
people in the areas they 
represent 
Information from Rail user 
groups; 
Analysis of posts made by 
passengers on twitter; 
Receiving contacts directly 
from the public; 
Responses to our own webbased survey with rail 
passengers (running 27 June 
- 31 July) to which we 
received over 2,200 
responses. 
 
Information submitted to 
Office of Rail 
rail timetable investigation 
Information submitted to rail timetable investigation 
including submissions from 
and Road - 
related to T-12 - http://orr.gov.uk/rail/consumers/rail-
Network Rail and 
Rail Timetable 
timetable-issues 
ORR/Network Rail 
Investigation 
correspondence 
Covering email with 
supporting documents 
Rail Delivery 
including National Task 
Submission with supporting documents 
Group 
Force (NTF) meeting notes 
and papers 
Submission letter with 
reference to impact of 
Rail Freight 
Submission letter 
timetable change on freight 
Group 
operators 
Submissions from rail user 
groups referring to 
information provided by the 
Rail User 
Document submissions 
relevant train company and 
Groups 
impact of disruption on 
passengers 
Covering email submission 
and follow-up documents 
ScotRail 
Email submissions 
following interview. 
ScotRail 
Interview held on 24 July 2018 
Transcript of interview 
ScotRail 
Fact verification email 
Extract of report reviewed 
for factual accuracy 
Covering letter with 
reference to Inquiry Terms 
Southeastern 
Document submission 
of Reference with 
supporting appendices 
Southeastern 
Fact verification email 
Extract of report reviewed 
for factual accuracy. 
Submission with reference 
to headings in the Inquiry 
TransPennine        
terms of reference, 
Documentary submission 
including a chronology. 
Express 
Documents following 
interviews including minutes 
of meetings, slides and 
correspondence. 
TransPennine        
Interview held on 18 July 2018 
Transcript of interview 
Express 
TransPennine 
Interview held on 2 August 2018 
Transcript of interview 
Express 
Extracts of the report and 
TransPennine 
timeline reviewed for factual 
Fact verification document 
Express 
accuracy 
Submission on passenger 
impact and additional 
submission regarding 
Transport 
Document submission 
causes and how disruption 
Focus 
might be avoided in the 
future. 
Transport 
Interview held on 25 July 2018 
Transcript of interview 
Focus 
Transport for 
Document submission 
Covering letter with 
Greater 
supporting documents 
Manchester 
Transport for 
Document submission 
Covering letter with 
supporting documents. 
London 
Covering document with 
Transport for 
supporting documents 
the North/Rail 
including meeting minutes, 
Document submission 
North 
briefings, correspondence 
and chronology. 
Partnership 
Extracts of the report and 
Transport for 
timeline reviewed for factual 
Fact verification document 
the North 
accuracy 
Transcript of committee proceedings:  
https://www.parliament.uk/business/committees/commit
Transport 
tees-a-z/commons-select/transport-
Select 
committee/inquiries/parliament-2017/rail-timetable-
Committee 
changes-17-19/publications/ 
Which? 
Document submission 
Submission with reference 
Transcript of TSC hearings 
on timetable disruption. 18 
June 2018, 9 July 2018 
to passenger impact.