| Table 1: Volume of activity and 'exports'                                                                   | Quantity     |
|-------------------------------------------------------------------------------------------------------------|--------------|
| Enquiries received (SEAP total) calls/website hits                                                          | 3,936/12,649 |
| Information downloaded from SEAP website (self‐help packs; SEAP all)                                        | 599          |
| Direct Advocacy cases for residents of the local authority area                                             | 40           |
| Percent of residents' cases where the case refers to a health service in                                    |              |
| another area                                                                                                |              |
| 42%                                                                                                         |              |
| Prison health cases for residents of the local authority area                                               | 0            |
|                                                                                                             |              |
| Table 2: Local authority activity – 'imports'                                                               | Percentage   |
| Total number of cases about a health facility within the local authority area, including residents and non‐ |              |
| residents                                                                                                   |              |
| 40                                                                                                          |              |
| Percent of complaints about health facility in the local authority area from people who do not reside in    |              |
| the area                                                                                                    |              |
| 28%                                                                                                         |              |
 
| 0‐16                      | 17‐59               | 60+               |                   |                 | Male     | Female    | Transgender    |
|---------------------------|---------------------|-------------------|-------------------|-----------------|----------|-----------|----------------|
| 0%                        | 78%                 | 22%               |                   |                 | 23%      | 72%       | 0%             |
|                           |                     |                   |                   |                 |          |           |                |
| Table 5: Client Group (%) |                     |                   |                   |                 |          |           |                |
| Physical disability       | Learning difficulty | Sensory (vision & |                   |                 |          |           |                |
| hearing)                  |                     |                   |                   |                 |          |           |                |
| 5%                        | 1%                  | 0%                | 8%                | 0%              | 3%       |           |                |
| Dementia                  | Acquired brain      | Multiple          | Long‐term illness |                 |          |           |                |
| 0%                        | 0%                  | 1%                | 0%                | 34%             | 0%       |           |                |
| Other – Not known         | Complex             | ME                | Unseen            | Reading/writing | Dyslexia |           |                |
|                           |                     |                   |                   |                 |          |           |                |
| 39%                       | 2%                  | 0%                | 5%                | 2%              | 0%       |           |                |
|                           |                     |                   |                   |                 |          |           |                |
| British             | Irish               | Gypsy           | Other white    | White subtotal    |     |
|---------------------|---------------------|-----------------|----------------|-------------------|-----|
|                     |                     |                 |                |                   |     |
| ICAS                | 68%                 | 0%              | 0%             | 0%                | 68% |
| General population  |                     |                 |                |                   |     |
|                     | Mixed White         | Mixed – White   |                |                   |     |
| /black Caribbean    | /black African      |                 |                |                   |     |
| ICAS                | 0%                  | 0%              | 0%             | 3%                | 3%  |
| General population  |                     |                 |                |                   |     |
|                     | Asian or Asian      | Asian or Asian  |                |                   |     |
| British – Indian    | British – Pakistani |                 |                |                   |     |
| ICAS                | 0%                  | 0%              | 0%             | 0%                | 3%  |
| General population  |                     |                 |                |                   |     |
|                     | Black or black      | Black or black  |                |                   |     |
| British – Caribbean | British – African   |                 |                |                   |     |
| ICAS                | 0%                  | 0%              | 0%             | 0%                |     |
| General population  |                     |                 |                |                   |     |
| Chinese             | Other ethnic group  | Chinese/Other – |                |                   |     |
|                     |                     |                 |                |                   |     |
| ICAS                | 0%                  | 26%             | 26%            |                   |     |
| General Population  |                     |                 |                |                   |     |
| Mental health       | Substance misuse    | Other           |                |                   |     |
|                     |                     |                 |                |                   |     |
| None                | Autistic            |                 |                |                   |     |
|                     |                     |                 |                |                   |     |
|                     |                     |                 |                |                   |     |
|                     |                     |                 |                |                   |     |
| Mixed – White       | Mixed – Other       | Mixed subtotal  |                |                   |     |
| /black Asian        |                     |                 |                |                   |     |
|                     |                     |                 |                |                   |     |
| Asian or Asian      | Asian or Asian      | Asian or Asian  |                |                   |     |
| British –           | British – Other     | British – Total |                |                   |     |
| Bangladeshi         |                     |                 |                |                   |     |
|                     |                     |                 |                |                   |     |
| Black or black      |                     |                 |                |                   |     |
| British – Other     |                     |                 |                |                   |     |
| Black or black      |                     |                 |                |                   |     |
| British – Total     |                     |                 |                |                   |     |
|                     |                     |                 |                |                   |     |
| Total               |                     |                 |                |                   |     |