## Attitudes To Housing Findings From Ipsos Mori Public Affairs Monitor Omnibus Survey (England) Attitudes To Housing Findings From Ipsos Mori Public Affairs Monitor Omnibus Survey (England)

This study was carried out by Stephen Finlay and Richard Davis at Ipsos MORI. The views in this report are those of the authors and do not necessarily represent those of Communities and Local Government. Department for Communities and Local Government Eland House Bressenden Place London SW1E 5DU Telephone: 020 7944 4400 Website: www.communities.gov.uk
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## Contents

Chapter 1
9
Introduction
1.1.	 Public Affairs Monitor: a face-to-face survey of the general public
9
1.2.	 The analysis
10
Chapter 2
13
Key findings
2.1.	 Housing experiences
13
2.2.	 Attitudes to rented housing
15
2.3.	 Housing advice
16

## Section A: Housing Experiences And Choices 17

Chapter 3
18
Housing experiences
3.1.	 Length of time in current home
18
3.2.	 Housing history as a child
19
3.3.	 Housing history as an adult
21
3.4.	 Experience of the social rented sector
23
3.5.	 Receipt of housing benefit
26
3.6.	 Registration on the waiting list
28
3.7.	 Reasons for not registering on a social housing register or waiting list
29
3.8.	 Overall satisfaction
30
Chapter 4
31
Social renters
4.1.	 Who are social renters?
31
4.2.	 Length of time as a social tenant
33
4.3.	 Reasons for moving into social housing
35
4.4.	 The benefits of living in social rented housing
35
4.5.	 The disadvantages of living in social rented housing
38
4.6.	 Overall satisfaction with social rented housing
40
4.7.	 The impact of the social rented sector on life opportunities
41
4.8.	 Provision of advice and support to find work or training
47
Chapter 5
50
Private renters
5.1.	 Who are private renters?
50
5.2.	 Receipt of housing benefit
52
5.3.	 Management arrangements
55
5.4.	 The benefits of living in private rented accommodation
56
5.5.	 The disadvantages of living in private rented accommodation
59
5.6.	 Overall satisfaction with private rented accommodation
62
5.7.	 Potential demand for social housing
64
Chapter 6
66
Perceptions of other tenures
6.1.	 Tenure perceptions of social renters
66
6.2.	 Tenure perceptions of private renters
74
SECTION B: ATTITUDES TO RENTED HOUSING
83
Chapter 7
84
Public attitudes to rented housing
7.1.	 The importance of housing issues
84
7.2.	 Assessing public attitudes
84
7.3.	 Fairness of allocation policies
86
7.4.	 Better and more balanced communities
89
7.5.	 General views on allocation policies
93
7.6.	 Financial issues
104
7.7.	 Views on social housing policy
111
SECTION C: HOUSING ADVICE
125
Chapter 8
126
Housing advice
8.1. 	 Sources of housing advice
126
8.2. 	 Demand for new housing advice services
128
8.3.	 Types of housing advice
130
APPENDICES
137
Appendix 1
137
Statistical Reliability Appendix 2
139
Topline Results

## List Of Figures Section A:  Housing Experiences And Choices 17

Chapter 3
18
Housing experiences
Figure 3.1  Length of time in home
18
Figure 3.2  Length of time in home by tenure and income
19
Figure 3.3  Types of accommodation lived in for the longest time as a child
21
Figure 3.4  Types of accommodation lived in as an adult
23
Figure 3.5  Experience of living in the social rented sector
24
Figure 3.6  Experience of the social rented sector by income and age
25
Figure 3.7  Experience of the social rented sector by life stage and region
25
Figure 3.8  Receipt of housing benefit among renters
26
Figure 3.9  
Registration on housing register/waiting list and tenure, 
28

age, life stage and region
Figure 3.10  Reasons for not registering on a social housing register/waiting list 29 Figure 3.11  Overall satisfaction
30

## Chapter 4 31 Social Renters

| Figure 4.1  Household income and age profile of social renters              | 32                                                         |
|-----------------------------------------------------------------------------|------------------------------------------------------------|
| Figure 4.2  Length of time as a social tenant                               | 34                                                         |
| Figure 4.3  Length of time as a social tenant and characteristics           | 34                                                         |
| Figure 4.4  Main reasons for moving into social housing                     | 35                                                         |
| Figure 4.5  The best things about living in social housing                  | 36                                                         |
| Figure 4.6  The worst things about living in social housing                 | 38                                                         |
| Figure 4.7  Overall satisfaction with social rented housing                 | 40                                                         |
| Figure 4.8  Variation in satisfaction among social renting tenants          | 41                                                         |
| Figure 4.9  Help with financial independence and household characteristics  | 42                                                         |
| Figure 4.10                                                                 | Help with take up of work or training and household        |
| characteristics                                                             |                                                            |
| Figure 4.11                                                                 | Help saving for a deposit to help buy a home in the future |
| and household characteristics                                               |                                                            |
| Figure 4.12  Access to advice and support to find work or suitable training | 48                                                         |

## Chapter 5 50 Private Renters

| Figure 5.1  Income and age profile of private renters                    |   51 |
|--------------------------------------------------------------------------|------|
| Figure 5.2  Receipt of housing benefit when first became a tenant        |   53 |
| Figure 5.3  Current receipt of housing benefit                           |   54 |
| Figure 5.4  Receipt of housing benefit and household characteristics     |   55 |
| Figure 5.5  The management arrangements of private renters               |   56 |
| Figure 5.6  The best things about living in private rented accommodation |   57 |
| Figure 5.7  The worst things about living in private rented accommodation   | 60                                                       |
|-----------------------------------------------------------------------------|----------------------------------------------------------|
| Figure 5.8  Overall satisfaction with private rented accommodation          | 62                                                       |
| Figure 5.9  Satisfaction with other aspects of private rented accommodation | 63                                                       |
| Figure 5.10  Variation in satisfaction among private renters                | 64                                                       |
| Figure 5.11  Variation in demand for social housing among private renters   | 65                                                       |
| Chapter 6                                                                   |                                                          |
| 66                                                                          |                                                          |
| Perceptions of other tenures                                                |                                                          |
| Figure 6.1                                                                  | Advantages of private renting and owning according to    |
| social renters                                                              |                                                          |
| Figure 6.2                                                                  | Disadvantages of private renting and owning according to |
| social renters                                                              |                                                          |
| Figure 6.3                                                                  | Advantages of social housing and owning according to     |
| private renters                                                             |                                                          |
| Figure 6.4                                                                  | Disadvantages of social housing and owning according to  |
| private renters                                                             |                                                          |

## Section B:  Attitudes To Rented Housing 83

Chapter 7
84
Public attitudes to rented housing
Figure 7.1  The most important issues facing Britain
84
Figure 7.2  Knowledge of allocations policies
85
Figure 7.3  Fairness of the way social housing is allocated
86
Figure 7.4  Knowledge of the sector and views on fairness
87
Figure 7.5  Better and more balanced communities
89
Figure 7.6  General views on allocations policies
94
Figure 7.7  Financial issues
104
Figure 7.8  Views on social housing policy
112
SECTION C:  HOUSING ADVICE
125
Chapter 8
126
Housing advice
Figure 8.1  Getting housing advice
127
Figure 8.2  Getting housing advice; Variations by tenure and income
128
Figure 8.3  Profile of likely users of a new housing advice service
129
Figure 8.4  Useful types of housing advice for social renters
130
Figure 8.5  Useful types of housing advice for social renters by income
131
Figure 8.6  Useful types of housing advice for private renters
133
Figure 8.7  Useful types of housing advice for private renters by income
134
Figure 8.8  Useful types of housing advice for owners
135
Figure 8.9  Useful types of housing advice for owners by income
136

## List Of Tables

SECTION A:  Housing experiences and choices
17
Chapter 3
18
Housing experiences
Table 3.1  Types of accommodation lived in as a child by current tenure
20
Table 3.2  Types of accommodation lived in as an adult
22
Table 3.3  Variations in the receipt of Housing Benefit
27
Chapter 4
31
Social renters
Table 4.1  Profile of social renters by life stage, region and work status
33
Table 4.2  The best things about living in social housing and characteristics
37
Table 4.3  The worst things about living in social housing and characteristics
39
Table 4.4  Help with financial independence and regional variation
43
Table 4.5  Help with take up of work or training and regional variation
45
Table 4.6  
Help saving for a deposit to help buy a home in the future and 
47

regional variation
Table 4.7  
Access to advice and support to find work or suitable training 
49

and household characteristics

## Chapter 5 50 Private Renters

|                              | Table 5.1  Profile of private renters by life stage, region and work status   |   52 |
|------------------------------|-------------------------------------------------------------------------------|------|
| Table 5.2                    | The best things about living in private rented accommodation                  |      58
 |
| and characteristics          |                                                                               |      |
| Table 5.3                    | The worst things about living in private rented accommodation                 |      61
 |
| and characteristics          |                                                                               |      |
| Chapter 6                    |                                                                               |      |
| 66                           |                                                                               |      |
| Perceptions of other tenures |                                                                               |      |
| Table 6.1                    | Advantages of private renting according to social renters and                 |      68
 |
| their characteristics        |                                                                               |      |
| Table 6.2                    | Advantages of owning according to social renters and                          |      69
 |
| their characteristics        |                                                                               |      |
| Table 6.3                    | Disadvantages of private renting according to social renters and              |      71
 |
| their characteristics        |                                                                               |      |
| Table 6.4                    | Disadvantages of owning according to social renters and                       |      72
 |
| their characteristics        |                                                                               |      |
| Table 6.5                    | Advantages of social housing according to private renters and                 |      76
 |
| their characteristics        |                                                                               |      |
| Table 6.6                    | Advantages of owning according to private renters and their                   |      77
 |
| characteristics              |                                                                               |      |
| Table 6.7                    | Disadvantages of social housing according to private renters                  |      80
 |
| and their characteristics    |                                                                               |      |
| Table 6.8                    | Disadvantages of owning according to private renters and                      |      81
 |
| their characteristics        |                                                                               |      |

## Section B:  Attitudes To Rented Housing 83

Chapter 7
84

## Public Attitudes To Rented Housing

| Table 7.1  Variations in the views on fairness                                    | 88                                                            |
|-----------------------------------------------------------------------------------|---------------------------------------------------------------|
| Table 7.2  Variations in the views on creating better communities                 | 90                                                            |
| Table 7.3                                                                         | Variations in the views on allocating social housing to more  |
| low income working households                                                     |                                                               |
| Table 7.4                                                                         | Variations in the views on prioritisng social housing for     |
| long term residents                                                               |                                                               |
| Table 7.5  Variations in the views on succession for adult children               | 97                                                            |
| Table 7.6  Variations in the views on waiting times for social housing            | 99                                                            |
| Table 7.7                                                                         | Variations in the views on the need for stability for people  |
| with dependent children                                                           |                                                               |
| Table 7.8  Variations in the views on local priorities setting                    | 102                                                           |
| Table 7.9  Variations in the views on uniform rents                               | 105                                                           |
| Table 7.10                                                                        | Variations in the views on support for social tenants to buy  |
| their own homes                                                                   |                                                               |
| Table 7.11                                                                        | Variations in the views on support for private tenants to buy |
| their own homes                                                                   |                                                               |
| Table 7.12                                                                        | Variations in the views on having low rents for low income    |
| working households                                                                |                                                               |
| Table 7.13  Variations in the views on access for people with savings             | 113                                                           |
| Table 7.14  Variations in the views on under-occupation                           | 115                                                           |
| Table 7.15                                                                        | Variations in the views on regularly reviewing the needs of   |
| social tenants                                                                    |                                                               |
| Table 7.16  Variations in the views on tenancy abuse                              | 119                                                           |
| Table 7.17  Variations in the views on finding work as a condition of tenancy 121 |                                                               |
| Table 7.18  Variations in the views on tenancy security                           | 123                                                           |

## Chapter 1 Introduction

This report presents the results of a programme of research Ipsos MORI conducted on behalf of Communities and Local Government exploring public attitudes towards housing issues. In particular the research focused on the views and experiences of those in the social and private rented sectors. This quantitative study was commissioned alongside a qualitative programme of work which was divided into two phases; phase one of the qualitative project was designed to explore the housing experiences of people on low-to-middle incomes, and the implications of these experiences on their aspirations and life chances. Phase two of the qualitative work was designed to build on the first phase and look specifically at the allocation and prioritisation of social housing. It sought to understand the trade-offs and choices that those on low-to-middle incomes, from a variety of tenure backgrounds, consider to be important. The results from the qualitative study are presented in a separate report1.

## 1.1.	 Public Affairs Monitor: A Face-To-Face Survey Of The General Public

The quantitative phase was conducted over two waves of the Ipsos MORI Public Affairs Monitor, a monthly face-to-face omnibus survey. A representative quota sample of 3,958 adults aged 16 and over was interviewed throughout Great Britain in 210 super output area-based sampling points. As a representative survey of the population, respondents could include heads of households, partners and other household members aged over 16 years. Interviews were conducted face-to-face in respondents' homes, using CAPI (Computer Assisted Personal Interviewing) between 24 and 31 July and 14 and 21 August 2008. This report presents the results for England only, which are based on 3,344 interviews over the two waves. The data were weighted by gender, age, region (government office region), and social class, to reflect the known population profile of England.

Prior to inclusion of the question module on to the Public Affairs Monitor, the questions developed for this programme of research were extensively cognitively tested with members of the public across all tenure groups. Questions were tested and modified to ensure they were being correctly interpreted by respondents.

## 1.2.	 The Analysis

In the report, some of the results have been analysed by income. This is based on the respondent's estimate of gross household income. Throughout the report the following income bands have been used. Where a chart includes analysis by income for all respondents it is based on the base sizes identified.

| Label          | Description           |   Base size |
|----------------|-----------------------|-------------|
| <£9.5k         | Less than £9,500 pa   |         433 |
| £9.5 - £17.4k  | £9,500 to £17,499 pa  |         562 |
| £17.5 - £29.9k | £17,500 to £29,999 pa |         410 |
| £30k+          | £30,000 + pa          |         655 |

Where analysis specifically focuses on the rented tenures (either social or private) and presents results by income, the higher income bands have been merged to increase the base size. Data have also been analysed by region and again have been grouped to ensure sufficiently robust sample sizes. Regional analysis is defined as follows and base sizes for each are included.

| Label    | Description                                      | Base size   |
|----------|--------------------------------------------------|-------------|
| North    | Yorkshire and the Humber, North West, North East | 1,010       |
| Midlands | East Midlands, West Midlands, East of England    | 910         |
| South    | South East, South West                           | 936         |
| London   | London                                           | 488         |

Other key variables considered of most relevance to the research have also been presented throughout the report. A description and their base sizes are presented below.

| Tenure          | Base size   |
|-----------------|-------------|
| Owners          | 2,281       |
| Social renters  | 680         |
| Private renters | 356         |

It is important to note that analysis by tenure is based on those currently living in each tenure group but that respondents may not necessarily be the head of the household or may be living in property that is rented or owned by someone else. Sixteen percent of survey respondents indicated the property they lived in was owned or rented in someone else's name and the table below shows how this breaks down by tenure group.

| %                     | Proportion living in property owned or rented in someone    |
|-----------------------|-------------------------------------------------------------|
| else's name by tenure |                                                             |
| Owners                | 14%                                                         |
| Social renters        | 16%                                                         |
| Private renters       | 27%                                                         |

Other variables analysed include age and household type (life stage).

| Age                                         | Base size   |
|---------------------------------------------|-------------|
| 16-24                                       | 401         |
| 25-44                                       | 1,073       |
| 45-64                                       | 1,044       |
| 65-74                                       | 490         |
| 75+                                         | 336         |
| Household type (life stage)                 | Base size   |
| <55 Single no children under 16 years       | 547         |
| <55 Single with children under 16 years     | 288         |
| <55 Couple with no children under 16 years  | 434         |
| <55 Couple with children under 16 years     | 712         |
| 55+ With or without children under 16 years | 1,341       |
| Others                                      | 22          |

The household type categorisation is one used by the Ipsos MORI Public Affairs Monitor to distinguish households at various stages through the life cycle. It is derived from demographic data collected on household size, marital status and number of children (under the age of 16) in the household. For the purpose of this categorisation, children are defined as those under the age of 16 and as such will not include anyone over the age of 16 that still live with their parents. Here a threshold of 55 years of age is used principally to distinguish empty-nester households from the more conventional household types (such as single person households or couples with children). The inclusion of an 'Other' category includes those where sufficient demographic information about the household is not supplied. Given the small base size, data for this 'Other' group are not shown in subsequent analysis presented throughout this report. Where particularly relevant, the analysis also differentiates results by the following:

- 
experience of the social rented sector and
- 
knowledge of social housing allocations policies.
It should be remembered that a sample, and not the entire population, was interviewed. In consequence, all results are subject to sampling tolerances, which means that not all differences are statistically significant. Further details of sampling tolerances are provided in the appendices section of this report. In the main the commentary focuses on differences that are significant, although for reasons of completeness data is presented for key sub-groups even where base sizes are small. Where percentages do not sum to 100, this is due to computer rounding, the exclusion of 'don't know' categories, or multiple answers. Throughout the report an asterisk (*) denotes any value less than half a per cent. In this report, reference is made to 'net' figures. This represents the balance of opinion on attitudinal questions, and provides a particularly useful means of comparing the results for a number of variables. In the case of a 'net agree' figure, this represents the percentage that agree on a particular issue, less the percentage that disagree. For example, if a statement records 40 per cent agree and 25 per cent disagree, the 'net agree' figure is +15 points.

## Chapter 2 Key Findings

This report presents results from the July and August waves of the Ipsos MORI Public Affairs Monitor - a monthly face-to-face ominbus survey - to explore the public's attitudes towards housing issues. Results are based on 3,344 completed interviews from these two waves and covers respondents living in England only. Data have been weighted to reflect the known population profile of England.

## 2.1.	 Housing Experiences

- 
owner-occupation was the predominant tenure type but just under half 
(44%) of the public had some experience of living in the social rented sector. Eighteen percent lived in the social rented sector at the time of the survey and 26 per cent had done so previously
- 
three per cent of the public not living in social housing were registered 
on a housing register or waiting list; private renters were most likely to be registered (13%). The main reasons for not registering with a social landlord included already owning their own home and happiness with their current housing situation.
Social renters
- 
the social rented sector was characterised by a higher than average 
proportion of those on low incomes, single parent families and the unemployed
- 
three in ten (29%) social renters moved to the sector because it was all they 
could afford at the time
- 
satisfaction with social housing was high among social renters; 82 per cent 
of social tenants were satisfied. Not having responsibility for repairs and low affordable rents were the most commonly cited advantages, although actually getting repairs done and anti-social behaviour were the most commonly identified problems with the sector
- 
satisfaction levels were lowest among tenants with higher incomes (£17,500 
or more). Relative to other income groups, those with higher incomes were more likely to cite problem neighbours and the condition of properties as disadvantages of living in social rented housing
- 
forty-two percent of social tenants agreed that living in social housing had 
helped them become more financially independent. Fewer agreed that social 
housing had helped them take up work or training (27% agreed) and to help save for a deposit to buy a home in the future (20% agreed). Those on the lowest incomes (less than £9,500) were consistently more negative about the impact living in the social rented sector had had on their life opportunities
- 
more than three out of five (61%) social renters would find advice and support 
to find work or suitable training helpful, and it is those on higher incomes (£17,500 and above) who were most likely to say this would be helpful.
Private renters
- 
private renters were generally younger and had lower incomes than 
the population as a whole. The private rented sector contained a higher proportion of younger tenants than the social rented sector, but average income was higher and receipt of housing benefit lower for tenants in the private sector
- 
in the main, those that first become a private tenant with the assistance of 
benefit continued to receive benefit, although one in five (19%) who did previously receive benefit no longer did so at the time of the survey
- 
whilst three quarters (74%) of private renters were satisfied with renting from 
a private landlord, this was the lowest of the three tenure groups (owner occupiers, social renters and private renters). Choice of location was most commonly mentioned as the best thing about living in the sector. Higher rents were most commonly mentioned as the worst thing about the sector, especially for those with incomes between £9,500 and £17,499
- 
satisfaction levels were lowest for those with low incomes, single parent 
families and those living in London
- 
despite lower satisfaction levels for private renting, the support for social 
housing among private renters was low. Slightly more than a third (35%) said they would want to move to social housing at the present time if it was easy to get a property. Potential demand for social housing was greatest among private renters with incomes between £9,500 and £29,999.
Tenure perceptions of renters
- 
the social rented sector was perceived by private renters to offer low rents 
and security of tenure, but was also perceived to suffer from a lack of choice (both in terms of type and location) and problems with anti-social behaviour. Owning, in contrast, was perceived to offer control, freedom and financial prosperity in terms of being a good investment and something that can be passed on to future generations, although the biggest concern was the financial responsibility that comes with it
- 
for social renters, the private rented sector was perceived to offer greater 
choice but this comes at a price. Two out of five (41%) social renters 
considered higher rents to be a disadvantage of renting privately.

## 2.2.	 Attitudes To Rented Housing

The general public were asked a series of attitudinal questions focusing on the rented housing sector:

- 
almost a third (32%) disagreed that the way social housing is allocated is 
fair. Disagreement was higher among those with some knowledge of how social housing is allocated (37%) and even higher for those who said they know a lot about how social housing is allocated (64%). Reflecting the close relationship between knowledge and experience, it is no surprise that social renters were most likely, of all the tenure groups, to disagree that allocation of social housing is fair (42%)
- 
almost half (48%) believed that more low income working households 
should be allocated social housing rather than always allocating to the most vulnerable. The same proportion (48%) also agreed that priority for social housing should be given to people who have lived in the local area for a long time. The majority (54%) thought 18 months is too long to expect people to wait for social housing and exactly half agreed that priorities for social housing should be determined locally to reflect local circumstances
- 
when asked about aspects of allocation policies, nearly three quarters of 
the public (74%) thought that people with dependent children need more housing stability and the majority (57%) agreed that social housing tenancies should be passed on to adult children living with their parents
- 
there was strong public support in favour of creating better and more 
balanced communities. Almost half agreed (48%) that more social housing should be allocated to low income households rather than always to the very vulnerable and 44 per cent agreed that having poorer and better off people living side by side helps to create balanced communities
- 
the public strongly favoured low rents in social housing for social tenants 
who are working, but on low incomes, to make working worthwhile - 69 per cent agreed. Opinion was, however, much more closely divided on offering financial support to social and private sector tenants to help them buy their own home and whether all social tenants should pay the same rent for the same property regardless of their income
- 
eighty-one percent of the public felt tenants who abuse the conditions of 
their tenancy should not be allowed to stay in their homes and three out of five supported under-occupying tenants being required to move to more 
appropriately sized accommodation. Three out of five (59%) also favoured a requirement for out of work social tenants to take up help and advice on how to find work as a condition of their tenancy

- 
forty-one percent of the public supported placing limits on access to social 
housing by excluding people who have "significant savings", but the same proportion supported tenants being able to remain in social housing as long as they want, even if they are able to afford to rent privately or buy their own home. Overall, two thirds of the public were in favour of regular reviews of a tenants' need to carry on living in social housing.
The quantitative survey results suggested some support for change of the current social housing system, although a more detailed exploration of this issue in the qualitative research highlights stronger doubts about the ability and appropriateness of change. Further details can be found in the qualitative survey research report.2

## 2.3.	 Housing Advice

The general public were also asked about sources of housing advice they used and would find useful:

- 
sources of housing advice most commonly used include friends and family, 
the internet and local councils. Usage did, however, vary: owners were more likely to approach friends and family for advice whereas social renters were more likely to use the local council. Private renters were more likely, relative to other tenure groups, to use a Citizens Advice Bureau and those on the highest incomes were most likely to use the internet
- 
just under half (49%) of the general public were certain or likely to use a new 
local service, if one existed, to get advice on future housing options. Renters were particularly keen to use such a service, as too were those on the lowest incomes (60%) and those living in London (69%)
- 
for social renters, advice on right to buy and eligibility for benefits would be 
most helpful, whereas private renters would find general tenancy advice and help dealing with the landlord over repairs most useful. For owners, advice on repairs and maintenance and eligibility for grants are considered most useful.

## Section A Housing Experiences And Choices

In this section of the report we look in greater detail at the housing experiences of the general public before focusing more specifically on the views of social and private renters. We also consider the perceptions of tenure among these groups before considering, in greater detail, public attitudes to social housing.

## Chapter 3 Housing Experiences

The housing experiences of the population have an important role to play in shaping aspirations and housing choices. Here we consider in further detail past and present (at the time of the survey) tenure experiences, together with information on the receipt of benefits and registration on a social housing register or waiting list.

## 3.1.	 Length Of Time In Current Home

Three in ten members of the public (31%) have lived in their home for five years or less whereas one in five (19%) have lived in their home for 25 years or more.

For how many years have you personally lived in this house/flat?

Owners and those with the lowest household income levels were most likely to have lived in their home for longest (25 years or more), whereas over half of all private renters have lived in their home for five years or less. Differences between the regions of England were less marked although mobility levels in London were higher than the rest of the country.

| % 1-5 years     |
|-----------------|
| % 25+ years     |
| 26              |
| 30              |
| 17              |
| 23              |
| Owners          |
| 37              |
| 31              |
| 9               |
| 12              |
| Social renters  |
| 57              |
| 10              |
| 2               |
| 5               |
| Private renters |
8
10
33

## 3.2.	 Housing History As A Child

There is some evidence of a link between current housing tenure and tenure lived in as a child. Some two-thirds of current owners lived in owner-occupied housing as a child, and over half of existing social renting tenants lived in local authority housing as a child. The trend is weaker but still evident for existing private renting tenants with nearly a third living in the private rented sector as a child.

## Thinking Back To Your Childhood, Which Of These Types Of Accommodation Did You Live In Up To The Age Of 16?

| %                               | %       | % Social    | %Private    |
|---------------------------------|---------|-------------|-------------|
| All                             | Owners  | tenants     | tenants     |
| (3,344)                         | (2,281) | (680)       | (356)       |
| Accommodation lived in as child |         |             |             |
| Owner occupied housing          | 57      | 66          | 27          |
| Local Authority housing         | 29      | 25          | 55          |
| Private rented housing          | 17      | 16          | 13          |
| 3                               | 1       | 12          | 2           |
| housing                         |         |             |             |
| Other                           | 3       | 2           | 3           |

Source: Ipsos MORI Notes: Base sizes in brackets. This question allowed respondents to identify as many relevant responses as applied 'Don't know' and 'Not stated' responses not presented Overall, over half (54%) of the population lived in owner-occupied housing for the longest time during their childhood, compared to a quarter (26%) who lived in local authority housing and one in seven (14%) who rented in the private sector for the longest time. This is consistent with the growth in home ownership seen over the last fifty years, which by 1971 had become the predominant tenure in England.

Source: Ipsos MORI

## 3.3.	 Housing History As An Adult

Experience of the private rented sector was high among those currently living in other tenures. Nearly two in five (38%) current owners have lived in private rented accommodation as an adult and a quarter (26%) of social tenants have had experience of the private rented sector. Experience of the other main tenures is also high among existing private renters - a half of existing private renters have lived in owner occupied housing since they reached the age of 16 and one in six (16%) have lived in local authority housing. Among existing owners, around a fifth (21%) had also lived in local authority rented housing whereas around a quarter (26%) of existing social tenants had lived in owner-occupied housing.

## Now Thinking About The Time Since You Were 16, Which, If Any, Of These Types Of Accommodation Have You Ever Lived In, Including Your Current Home?

| %                                  | %       | % Social    | %Private    |
|------------------------------------|---------|-------------|-------------|
| All                                | Owners  | tenants     | tenants     |
| (3,344)                            | (2,281) | (680)       | (356)       |
| Accommodation lived in as an adult |         |             |             |
| Owner occupied housing             | 80      | 99          | 26          |
| Local Authority housing            | 30      | 21          | 76          |
| Private rented housing             | 43      | 38          | 26          |
| 9                                  | 3       | 34          | 7           |
| housing                            |         |             |             |
| Other                              | 5       | 5           | 4           |

Source: Ipsos MORI Notes: Base sizes in brackets. This question allowed respondents to identify as many relevant responses as applied 'Don't know' and 'Not stated' responses not presented Again it is owner-occupation that is the predominant tenure type when respondents indicate the tenure they have spent most time in since the age of 16. Nearly two-thirds (65%) have spent most time in owner-occupation compared to 16 per cent in local authority rented accommodation and 13 per cent in the private rented sector.

time in since you were 16?

'Don't know and 'Not stated' responses not shown Source: Ipsos MORI

## 3.4.	 Experience Of The Social Rented Sector

Combining responses to the tenure experience questions indicates that just under half (44%) of the population have had some experience of living in social rented housing. Slightly fewer than one in five (18%) were currently living in social rented housing at the time of the survey and around a quarter (26%) of the population have previously rented from a social landlord but were not at the time of the survey.

It was those on low incomes, the elderly and single parent families who were most likely to have had experience of living in social rented housing. Seventy per cent of those with income less than £9,500 were either currently or had previously lived in social housing, as had just under half (49%) of all those aged 65 and above. Differences by region were less stark, although it was evident that those living in the south were most likely never to have lived in the social rented sector.

% Currently in social rented
% Previously in social rented but not now
<£9.5k
47
£9.5k - £17.4k
25
£17.5k - £29.9k
30
10
£30k + 
28
3
16–24
22
25–44
20
45–64
12
65–74
14
75+
20
% Currently in social rented
% Previously in social rented but not now
9
North
Midlands
South
London
% Never lived in social rented
30
23
46
28
60
69
67
11
58
22
52
35
51
35
51
28
% Never lived in social rented
14
71
15
16
44
41
30
61
56
25
19
50
34
15
20
30
51
13
30
57
13
23
63
30
17
53

## 3.5.	 Receipt Of Housing Benefit

One in eight (12%) of the population indicated they or members of their household were in receipt of housing benefit or local housing allowance. Among only those eligible for housing benefit or local housing allowance (those living in social or private rented accommodation), more than a third (37%) indicated they or someone in their household received housing benefit.

Some people qualify for "Housing Benefit" or "Local Housing Do you or other members of your current household receive any housing benefit or local housing allowance? 

Nearly half (48%) of all adults living in social housing reported that someone in their household was in receipt of benefit to help with their housing3. Social renters were more than twice as likely to be in receipt of benefits as private renters. Other demographic groups that were significantly more likely to receive housing benefit or local housing allowance included those with low household income; the elderly (75+); single parent families and; those who lived in London.

Some people qualify for "Housing Benefit" or "Local Housing Allowance", either as a rent rebate or as an allowance. Do you or other members of your current household receive any housing benefit or local housing allowance?
% Yes
% No
Tenure
Social renters (680)
48
47
Private renters (356)
21
74
Household income
<£9.5k (433)
48
49
£9.5k - £17.4k (562)
16
84
£17.5k - £29.9k (410)
5
94
£30k+ (655)
1
99
Age
16-24 (401)
12
77
25-44 (1,073)
13
85
45-64 (1,044)
10
90
65-74 (490)
12
87
75+ (336)
21
77
Household type (life stage)*
<55 Single no children (547)
10
84
<55 Single with children (288)
28
60
<55 Couple with no children (434)
4
95
<55 Couple with children (712)
11
87
55+ With or without children (1,341)
13
85
Region
North (1,010)
15
82
Midlands (910)
10
87
South (936)
9
90
London (488)
17
76

Source: Ipsos MORI Note: Base sizes in brackets. 'Don't know' and 'Not stated' responses not presented. * 'Other' life stage category not presented due to small base size

## 3.6.	 Registration On The Waiting List

The survey asked all those not currently living in social rented housing whether they were on a social housing register or waiting list4. For those that were not currently living in social housing, fewer than one in twenty (3%) were currently registered on a social housing register or waiting list. Private renters were much more likely to be registered on a waiting list than owners as were the young when compared with those aged 65 and above.

45-64 65-74
75+
stage

Base: 2,664 (respondents are general public not in social housing questioned in-home in England in the periods July 24-31 and August 14-21 2008)
Source: Ipsos MORI

## 3.7.	 Reasons For Not Registering On A Social Housing Register Or Waiting List

The overwhelming majority of the population were not registered on a social housing register or waiting list because they either owned their own home or were happy in the home they currently occupied at the time of the survey. Eligibility for social housing, although the next most commonly stated reason, was mentioned by just six percent of the unregistered population. Concerns about the social rented sector as a tenure and accessibility to the right types of property within the sector were not major factors in the decision not to register.

Source: Ipsos MORI

## 3.8.	 Overall Satisfaction

The overwhelming majority of owner occupiers were satisfied with being an owner, with more than nine out of ten stating they were either very or fairly satisfied. More than four out of five social renters (82%) were satisfied with being a social tenant and just under three-quarters of private renters (74%) were satisfied.

% Dissatisfisfied
% Satisfied
Net satisfaction
91
Owners
82
8
Social renters
74
10
Private renters

The survey explored in greater depth the views of those currently living in both social and private rented accommodation at the time of the survey which are considered further in the following chapters.

## Chapter 4 Social Renters

In this chapter we look specifically at the characteristics of those living in the social rented sector and explore in more detail what they saw as the main advantages and disadvantages of the sector. We also examine social tenants' views on the impact living in the social rented sector has had on their life opportunities.

## 4.1.	 Who Are Social Renters?

The profile of those in the social rented sector is a reflection of who applies, how the properties are allocated and how this changes over time. Looking at the national picture across England, the effect of these factors is to produce a social rented sector that has some distinctive characteristics. Social renters at the time of the survey were noticeably more likely to be people on low incomes when compared with the profile of the population nationally (including all tenures). More than two in five social tenants (45%) had less than £9,500 in annual household income - more than two times the level seen nationally. The sector was also characterised by a greater proportion of people in the 16-24 and 25-44 age groups as well as older (75+) people, but fewer in the 45-74 age groups, when compared to the national profile.

* Figures included for completeness but are based on small base sizes Source: Ipsos MORI
Related to the income profile observed above, it is not surprising to see that the incidence of unemployed people and single parent families was also higher in the social rented sector.

| % Social tenants             | % All   |
|------------------------------|---------|
| (680)                        | (3,344) |
| Household type (life stage)* |         |
| <55 Single no children       | 16      |
| <55 Single with children     | 20      |
| <55 Couple with no children  | 7       |
| <55 Couple with children     | 26      |
| 55+ With or without children | 30      |
| Region                       |         |
| North                        | 32      |
| Midlands                     | 22      |
| South                        | 20      |
| London                       | 25      |
| Work status                  |         |
| Employed                     | 40      |
| Retired                      | 22      |
| Unemployed                   | 7       |
| Other not working            | 31      |

Source: Ipsos MORI

Note: Base sizes in brackets * 'Other' life stage category not presented due to small base size

## 4.2.	 Length Of Time As A Social Tenant

For those living in the social rented sector at the time of the survey, a quarter (24%) had been a tenant for five years or less and nearly one in five (19%) had been a tenant for 25 years or more.

by which I mean having a tenancy in your own name or jointly?

Those on the lowest household incomes were significantly more likely to be a longer term tenant (25 years or more).

## 4.3.	 Reasons For Moving Into Social Housing

The most commonly cited reasons for moving into social rented housing related to housing costs or changes in personal circumstance. Three in ten (29%) social renters moved to the sector because it was all they could afford at the time of the move and slightly fewer than one in five (17%) moved to the sector as a result of an emergency or crisis. One in seven tenants (16%) had always lived in social housing, which includes young renters born into the sector, those establishing their own tenancy when they moved out of their family home and those with a direct succession tenancy. The proportion of existing social renters that have always lived in social housing is likely to be understated here as respondents were asked to identify the main reasons - a respondent may have already been living in social housing but consider affordability to be the main reason for remaining in social housing.

## 4.4.	 The Benefits Of Living In Social Rented Housing

For existing tenants, at the time of the survey the main benefits of living in social rented housing related to provision of repair services and having cheap rent. Security of tenure was another key benefit, as too was having a reliable landlord. Less commonly cited benefits related to the type and condition of property, the community and neighbourhood more generally.

council or housing association housing? - TOP 10 responses Note: This question allowed respondents to identify as many relevant responses as applicable The table below shows the five most commonly mentioned best things about social housing by key characteristics. Lower income social tenants were more likely to consider getting repairs done as one of the best things of the sector, but were less likely to consider low affordable rents to be an advantage. Social tenants with higher incomes did, however, consider this to be an advantage, perhaps reflecting a more sensitive view of housing costs without the assistance of housing benefit to help. More generally, younger tenants were less likely than older tenants to cite the benefits of living in the sector and couples, both with and without children, were more likely than other household types to recognise low rents as a major benefit.

Get repairs 
done for 
you/less 
responsibility 
for upkeep
Household income
<£9.5k (219)
41
22
25
16
11
£9.5k - £17.4k (152)
42
37
23
13
9
£17.5k + (60)
34
38
23
13
4
Age
16-24 (109)
20
23
18
10
3
25-44 (254)
37
36
22
16
11
45-64 (172)
47
28
20
12
9
65-74 (74)
46
19
24
12
8
75+ (71)
52
22
26
12
9
Household type (life stage)*
33
28
19
12
9
<55 Single no children (109)
26
29
22
11
5
<55 Single with children (135)
45
36
20
27
18
<55 Couple with no children (51)
40
37
20
12
10
<55 Couple with children (150)
46
21
23
11
7
55+ With or without children (224)
Region
North (236)
44
32
22
9
5
Midlands (140)
46
31
24
17
10
South (145)
42
28
22
13
7
London (159)
21
25
18
15
12

Source: Ipsos MORI Note: base sizes in brackets * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable 

%
Low 
Security of 
Reliable 
No 
affordable 
tenure/a 
landlord
pressure/
rents
property I 
can live in 
worry 
about 
for as long 
paying 
as I want
mortgage

## 4.5.	 The Disadvantages Of Living In Social Rented Housing

Although one of the most commonly mentioned advantages of living in social housing was not having responsibility for repairs, the most commonly cited disadvantage was actually getting the repairs done. Nearly one in five (17%) social tenants cited this as one of the worst things about living in the sector. The surrounding living environment - including anti-social behaviour and problem neighbours - and the property available (in terms of condition, type and location) were also commonly mentioned problems associated with the sector.

Note: This question allowed respondents to identify as many relevant responses as applicable The table below shows the five most commonly mentioned worst things about social housing by key characteristics. Problems getting repairs done was an issue for those social tenants on the lowest and highest incomes. It was also more of an issue for single parent families and tenants living in London. Anti-social behaviour on estates was a particular issue for young tenants (16-24). Those on medium and higher incomes and those living in London were more likely than their sub-group counter-parts to consider choice and the condition of properties to be problematic.

Problems 
getting 
repairs 
done
Household income
<£9.5k (219)
21
12
9
8
6
£9.5k - £17.4k (152)
14
19
17
14
11
£17.5k + (60)
15
12
13
18
11
Age
16-24 (109)
19
22
10
17
9
25-44 (254)
17
12
11
14
8
45-64 (172)
19
17
12
8
10
65-74 (74)
12
15
13
2
6
75+ (71)
18
8
5
2
3
Household type (life stage)*
15
24
11
11
9
<55 Single no children (109)
20
14
13
14
9
<55 Single with children (135)
14
11
11
11
9
<55 Couple with no children (51)
18
13
8
17
9
<55 Couple with children (150)
17
11
11
3
6
55+ With or without children (224)
Region
North (236)
14
19
17
10
8
Midlands (140)
16
12
10
10
3
South (145)
15
8
7
13
7
London (159)
25
17
7
11
13

Source: Ipsos MORI Notes: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

%
Other 
Problems 
Don't get 
Properties 
with 
choice of 
are in poor 
anti-social 
behaviour 
neighbours
property/
condition
problems 
location
on estates

## 4.6.	 Overall Satisfaction With Social Rented Housing

It is clear from the responses of existing tenants at the time of the survey that the social rented sector has both advantages and disadvantages. To get a better understanding of the relative balance between the merits and weaknesses, tenants were asked to rate overall satisfaction with the sector. Results were strongly positive with more than eight out of ten social renting tenants satisfied with the sector. Fewer than one in ten were dissatisfied, resulting in a net satisfaction score of 74 per cent. The positive rating for the sector overall did, however, mask some differences. Those tenants with the highest income were least likely to be satisfied with this tenure and older tenants were significantly more satisfied than younger tenants (a pattern consistent with much of our other satisfaction survey work5). Single person households without children were least likely to be satisfied with the tenure whereas couples under 55 and without children were most likely to be satisfied. Differences also existed geographically, with tenants in the midlands most likely to be satisfied, whereas tenants living in London were least likely to be satisfied - again a pattern that is consistent with our other tenant satisfaction work6

INCOME
<£9.5k £9.5k - £17.4k £17.5k +
AGE
16–24 25–44 45–64 65–74 75+
LIFE STAGE
<55,single, no children <55,single, with children <55,couple, no children <55,couple, with children
55+,with or without children
REGION North
Midlands South London

## 4.7.	 The Impact Of The Social Rented Sector On Life Opportunities

Overall, social tenants were positive about social housing, but what impact did they feel being a social housing tenant had had on their life opportunities? To explore this issue further, tenants were asked to assess the contribution social housing had made to their financial independence, their training and employment prospects and their ability to access market housing. In the following sections we look at the proportion of respondents who agreed and disagreed with each statement. The 'net agree' figures show the balance between those agreeing and disagreeing - a positive score indicates more agreed than disagreed and a negative score indicates more disagreed than agreed.

## 4.7.1.	 Financial Independence

More than two in five (42%) tenants agreed, living in social housing has helped them to become more financially independent, compared to slightly more than a quarter who disagreed. On balance, social tenants agreed that living in social housing has assisted them in becoming more financially independent. It was 

% Satisfied
85
87
74
73
81 81
88
95
73
81
91
77
89
83
89
80
74

young tenants, those with medium incomes and single person households without children who were most likely to agree that they had become more financially independent as a result of renting social housing.

To what extent do you agree or disagree with each of the following statements that having a lower rent by living in social housing has helped you… to become more financially independent

Net 
agree
Independent
% Agree
% Disagree
(±)
+15
42
27
All social renters
40
31
INCOME
<£9.5k
+9
£9.5k - £17.4k
+24
53
29
+20
£17.5k +
49
20
AGE
16-24
45
15
25-44
+30 +19
45
26
+8
42
34
45-64 65-74
-6
29
35
75+
-3
31
34
LIFE STAGE
+26
50
24
<55,single, no children
+24
43
19
<55,single, with children
+14
39
25
<55,couple, no children
+15
46
31
<55,couple, with children
-1
33
34
55+,with or without children

Base: 680 (respondents are social renters questioned in-home in England in the periods July 24–31 and August 14–21 2008). 'Don't know' and 'Not stated' responses not presented       Source: Ipsos MORI
Tenants living in London were most likely to consider the lower rents in the social sector to have assisted with their financial independence. The net agree score for London tenants was +21 percentage points compared to just +9 percentage points for tenants in the north.

helped you…to become more financially independent?

| % Disagree     |   % Agree |   Net agree (±) |
|----------------|-----------|-----------------|
| Region         |           |                 |
| North (236)    |        33 |              42 |
| Midlands (140) |        23 |              39 |
| South (145)    |        27 |              40 |
| London (159)   |        24 |              45 |

Source: Ipsos MORI Note: Base sizes in brackets. 'Don't know' and 'Not stated' responses not presented

## 4.7.2.	 Work And Training

Fewer social tenants agreed than disagreed that living in social housing has helped them to take up work or training. Just over a third disagreed, compared to slightly more than a quarter who agreed, producing a net agree score of -7. Again young tenants (aged between 16 and 24), and those in single person households were most likely to agree that living in social housing has helped with work and training prospects. When looking at the income of tenants, agreement was lowest for those earning less than £9,500 p.a. - probably reflecting the higher proportion of unemployed tenants covered by this income category.

To what extent do you agree or disagree that having a lower rent by living in social housing has helped you … to take up work or training

27
34
All social renters
Training
% Agree
% Disagree
Net 
agree
(±)
-7
INCOME
23
-17
40
<£9.5k £9.5k - £17.4k
-3
31
34
£17.5k +
-3
30
32
AGE
16-24
+12
34
22
+1
25-44
32
31
45-64
-19
25
44
65-74
-26
12
38
14
42
75+
-28
LIFE STAGE
<55,single, no children
38
28
+10
<55,single, with children
36
26
+10
<55,couple, no children
23
37
-14
<55,couple, with children
27
35
-8
55+,with or without children
15
41
-26

Base: 680 (respondents are social renters questioned in-home in England in the periods July 24–31 and August 14–21 2008).

'Don't know' and 'Not stated' responses not presented       Source: Ipsos MORI
When looking at results by region, again the contrast was greatest between London and the north. Only for social tenants living in London did more tenants agree than disagree that living in social housing had helped with work and training opportunities.

helped you…to take up work or training?

| % Disagree     |   % Agree |   Net agree (±) |
|----------------|-----------|-----------------|
| Region         |           |                 |
| North (236)    |        42 |              24 |
| Midlands (140) |        30 |              23 |
| South (145)    |        35 |              24 |
| London (159)   |        26 |              36 |

Source: Ipsos MORI Note: Base sizes in brackets. 'Don't know' and 'Not stated' responses not presented

## 4.7.3.	 Saving For A Deposit To Help Buy A House

Of the life opportunity aspects identified, fewest tenants agreed that living in social housing had helped with saving for a deposit to help buy a home. Just one in five tenants agreed that it had, compared to around a half (49%) who disagreed producing a net agree score of –29. Again tenants with higher incomes (above £9,500) were more likely to have agreed, although consistently across all income bands the majority disagreed.

All social renters
To what extent do you agree or disagree that having a lower rent by living in social housing has helped you … to save up a deposit to help 
buy a home in the future
Net 
agree
(±)
-29
INCOME
<£9.5k £9.5k - £17.4k £17.5k +
AGE
16-24 25-44 45-64 65-74 75+
LIFE STAGE
<55,single, no children <55,single, with children <55,couple, no children <55,couple, with children 55+,with or without children

Base: 680 (respondents are social renters questioned in-home in England in the periods July 24–31 and August 14–21 2008). 'Don't know' and 'Not stated' responses not presented       Source: Ipsos MORI
There was, however, the same geographical pattern to responses as seen for previous life opportunity aspects. The greatest differences were evident between the north and London. In the north, levels of disagreement were four times the levels of agreement, with net agreement at –45, whereas opinion was nearly equally split in London (–1).

% Agree
% Disagree
49
20
54
17
-37 -30
53
23
-27
51
24
35
23
-12 -23
50
27
-46
59
13
50
6
-44
52
10
-42
43
28
-15
43
26
-17
55
25
-30
51
23
-28
54
7
-47
To what extent do you agree or disagree with each of the following statements that having a lower rent by living in social housing has helped you…to save up a deposit to help buy a home in the future?
% Disagree
% Agree
Net agree (±)
Region
North (236)
60
15
-45
Midlands (140)
48
11
-37
South (145)
55
22
-32
London (159)
32
31
-1

Source: Ipsos MORI Note: Base sizes in brackets. 'Don't know' and 'Not stated' responses not presented

## 4.8.	 Provision Of Advice And Support To Find Work Or Training

More than three out of five (61%) tenants for whom the question was applicable, indicated that provision of information to assist finding work or training would be helpful. A quarter (26%) indicated it would not be helpful.

How helpful, if at all, would you find it if your housing officer was able to provide information on where to go for advice or support to find work or suitable training for work?

Those tenants finding this type of support most helpful included those with higher incomes (£17,500 and more), younger tenants and those living as single person households and those who are currently unemployed.

How helpful, if at all, would you find it if your housing officer was able to provide information on where to go for advice or support to find work or suitable training for work?
% helpful
% not 
Net helpful 
helpful
(±)
Household income
<£9.5k (169)
62
28
+34
£9.5k - £17.4k (119)
62
30
+32
£17.5k + (48)
73
23
+50
Age
16-24 (103)
65
20
+45
25-44 (220)
64
29
+35
45-64 (114)
56
32
+24
65-74 (32)
55
23
+32
75+ (36)
54
17
+37
Household type (life stage)*
<55 Single no children (91)
70
23
+47
63
22
+42
<55 Single with children (122)
69
21
+49
<55 Couple with no children (46)
61
32
+28
<55 Couple with children (128)
47
29
+17
55+ With or without children (109)

Source: Ipsos MORI Note: Base sizes in brackets. 'Don't know' and 'Not stated' responses not presented Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## Chapter 5 Private Renters

In this chapter we look at the characteristics of private renting tenants, together with what they saw as the main advantages and disadvantages of living in the sector. We also consider overall satisfaction levels across the sector before looking at the potential demand for social housing among this tenure group.

## 5.1.	 Who Are Private Renters?

As has been commented on earlier in this report, the private rented sector is for many seen as a first step towards owner-occupation and as such we would expect the profile of private renters to be younger and have lower incomes. When compared with the national profile, it was indeed apparent that this profile characterised the sector. There were nearly two times the proportion of young people (between 16 and 24) in the private rented sector as seen nationally and a significantly higher proportion in the lowest income bands (less than £17,500). Just one in five (20%) private renters had annual income of £30,000 or more compared to 37 per cent across England as a whole.

Consistent with age and income profiles, there was also a far higher incidence of single person households and those receiving housing benefit (or local housing allowance) in the private rented sector than was seen across England as a whole.

| % Private tenants            | % All   |
|------------------------------|---------|
| (356)                        | (3,344) |
| Household type (life stage)* |         |
| <55 Single no children       | 39      |
| <55 Single with children     | 9       |
| <55 Couple with no children  | 16      |
| <55 Couple with children     | 26      |
| 55+ With or without children | 10      |
| Region                       |         |
| North                        | 29      |
| Midlands                     | 21      |
| South                        | 26      |
| London                       | 25      |
| Work status                  |         |
| Employed                     | 62      |
| Retired                      | 6       |
| Unemployed                   | 7       |
| Other not working            | 26      |

Source: Ipsos MORI

Note: Base sizes in brackets.* 'Other' life stage category not presented due to small base size

## 5.2.	 Receipt Of Housing Benefit

The profile of the private rented sector lends support to the suggestion that this tenure increasingly serves to cater for specialised needs7. For the young and mobile it offers easy and flexible access to housing. For others it represents an alternative for those unable to gain access to owner-occupation or the social rented sector. Those in the private sector were less likely than those in the social rented sector to be receiving some form of Housing Benefit (21% compared to 48% of social renters). When asked if they received Housing Benefit when they first became a private tenant fewer indicated they did so - around one in seven (15%) private renters received Housing Benefit when they first became a tenant.

Further analysis indicates that the majority of tenants who received Housing Benefit when they first became a tenant continued to receive Housing Benefit at the time of the survey (82%). Similarly, the majority (90%) of those not initially receiving Housing Benefit were not on Housing Benefit when they were surveyed. However one in ten private renters started to receive Housing Benefit after becoming a private tenant, a figure which, numerically, is larger than the proportion of tenants who started on Housing Benefit but who no longer received it when surveyed (18%). The net effect is a higher proportion of private renting tenants who have moved on to Housing Benefit since joining the sector than have moved off Housing Benefit.

Some people qualify for "Housing Benefit" or "Local Housing Allowance", either as a rent rebate or as an allowance. Do you or other members of your current household receive any housing benefit or local housing allowance? 

Those receiving housing benefit at the time of the survey were most likely to be on the lowest incomes, elderly or single parent families. Over half (51%) of private renting tenants with less than £9,500 in household income received benefits - double the proportion of those with income between £9,500 to £17,499.

Some people qualify for "Housing Benefit" or "Local Housing Allowance", either as a rent rebate or as an allowance. Do you or other members of your current household receive any housing benefit or local housing allowance? 

## 5.3.	 Management Arrangements

The majority of private renters at the time of the survey got their home direct from a landlord, whereas two out of five private renters used an estate or letting agent. For those using an estate or letting agent, nearly three-quarters would contact the agent in the event of a problem with the accommodation, whereas just over a fifth would contact the landlord directly.

## 5.4.	 The Benefits Of Living In Private Rented Accommodation

The choice afforded by the private rented sector was one of the main benefits according to tenants. However it was choice of location rather than the types of properties available that was the most commonly recognised benefit. Over a third of tenants considered the choice of location to be one of the best things about private renting, nearly three times the proportion that considered choice of property to be a key advantage. Responsibility for repairs resting with the landlord and flexible tenancy arrangements also feature strongly as key benefits of the sector. As we have already seen the higher incidence of younger people and those with lower household incomes within the sector help explain why these factors were seen as key benefits.

private rented accommodation?

Note: This question allowed respondents to identify as many relevant responses as necessary The table below shows the five most commonly mentioned best things about living in the private rented sector. Low income private renters were more likely to consider choice of location as a benefit of the sector, but were much less likely to recognise flexible tenancy arrangements as a benefit. Older private renters were most likely to see a lack of responsibility for repairs as a benefit, but were less likely to see flexibility, availability and choice as benefits of the sector. Some of the biggest differences were seen by region with private renters in London more likely to recognise choice of location, flexible tenancy arrangements and easy availability as key benefits.

| Choice                       | Get repairs    |
|------------------------------|----------------|
| of                           | done for       |
| location                     | you/less       |
| responsibility               |                |
| for upkeep                   |                |
| Household income             |                |
| <£9.5k (49)                  | 43             |
| £9.5k - £17.4k (86)          | 33             |
| £17.5k - £29.9k (50)         | 32             |
| £30k+ (43)                   | 33             |
| Age                          |                |
| 16-24 (88)                   | 33             |
| 25-44 (191)                  | 38             |
| 45-64 (57)                   | 29             |
| 65+ (20)                     | 55             |
| Household type (life stage)* |                |
| 41                           | 20             |
| children (133)               |                |
| 26                           | 14             |
| children (38)                |                |
| 39                           | 23             |
| children (53)                |                |
| 30                           | 27             |
| children (90)                |                |
| 39                           | 41             |
| children (42)                |                |
| %                            |                |
| Properties                   | Better         |
| tenancy                      | more           |
| arrangements                 | easily         |
| available                    | available      |
| (house/flat                  |                |
| etc)                         |                |
%
Choice 
Get repairs 
Properties 
Better 
of 
done for 
Flexible 
tenancy 
more 
choice of 
location
you/less 
arrangements
easily 
properties 
responsibility 
available
available 
for upkeep
(house/flat 
etc)
Work status
39
21
23
17
17
Employed (full & part-time) (204) Retired (28)
18
32
0
5
10
Unemployed (31)
44
4
8
20
4
31
35
19
13
8
Other not working (93)
Region
North (101)
35
19
15
21
10
Midlands (68)
34
33
20
10
17
South (98)
31
29
19
7
9
London (89)
46
18
27
22
19

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

## 5.5.	 The Disadvantages Of Living In Private Rented Accommodation

The biggest concerns about the sector for private renters were financial. Nearly three out of ten (29%) considered higher rents to be the worst thing about the sector and one in eight (12%) identified having to pay a deposit as a disadvantage. Nearly one in five (18%) renters believed that renting is 'dead money' - a factor most likely driven by the perceptions of equity gain if you own your own home. Concerns around security of tenure afforded by the private rented sector were evident but were much less prevalent than financial concerns. Around one in ten renters identified a lack of rights, tenancy restrictions and the threat of eviction as problems with the sector. The quality of properties and accessibility were far less prominent concerns.

living in private rented accommodation?

Having to pay  a deposit
Problems with landlord

Base: 356 (respondents are private renters questioned in-home in England in the periods July 24–31 and August 14–21 2008).

Source: Ipsos MORI
Note: This question allowed respondents to identify as many relevant responses as necessary The table below shows the five most commonly mentioned worst things about living in the private rented sector. For private renters with the lowest incomes, problems with the landlord and a lack of rights were more of an issue than for higher income groups, whereas concerns over cost (higher rents or deposits) were more of an issue for those in the middle income bands. Higher rents were less of a concern for older private renters and of most concern for those aged between 25 and 44. High rents were also more of a concern for tenants living in the north and in London. Those renting in London were also more likely to have concerns about their landlord and a lack of rights.

What, 
if 
anything, 
do 
you 
consider 
to 
be 
the 
WORST 
things 
about 
living 
in 
private 
rented 
accommodation? 
(5 
most 
common 
mentions)
%
Higher 
Renting 
Having 
Problems 
Lack of 
rents
to pay a 
with 
rights
is dead 
money
deposit
landlord
Household income
<£9.5k (49)
22
0
6
22
12
£9.5k - £17.4k (86)
42
20
21
9
12
£17.5k - £29.9k (50)
31
27
18
7
7
£30k+ (43)
24
24
6
8
10
Age
16-24 (88)
22
19
9
14
9
25-44 (191)
35
19
17
10
13
45-64 (57)
27
17
0
13
2
65+ (20)
3
2
3
15
3
Household type (life stage)*
<55 Single no children (133)
28
19
11
11
14
<55 Single with children (38)
14
6
9
29
3
<55 Couple with no children (53)
38
25
20
7
16
<55 Couple with children (90)
37
18
14
5
5
55+ With or without children (42)
8
8
3
18
3
Work status
Employed (full & part-time) (204)
34
19
10
9
10
Retired (28)
14
5
5
18
5
Unemployed (31)
32
28
16
8
8
Other not working (93)
20
13
17
15
13
Region
North (101)
39
8
11
10
5
Midlands (68)
20
20
11
6
9
South (98)
18
30
8
13
9
London (89)
36
15
17
15
18

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

## 5.6.	 Overall Satisfaction With Private Rented Accommodation

Satisfaction with being a private tenant was high - nearly three-quarters (74%) of all private renters were satisfied compared to just one in ten who were dissatisfied. However, as detailed earlier in this report, with a net satisfaction score of +64 percentage points, the private rented sector achieves the lowest satisfaction rating of the three main tenure groups. Net satisfaction for owners was +89 and for tenants in social housing it was +74. When rating services offered by their landlord or the estate or letting agent (if applicable), satisfaction ratings were lower than for the tenure generally. For both, net satisfaction stood at +57 percentage points.

Taking everything into account, how satisfied or dissatisfied are you with…

% Satisfied
satisfaction

Those on the lowest incomes were least likely to be satisfied, whereas higher income tenants were most satisfied. This supports the notion that it is the most financially vulnerable tenants that are least satisfied with private renting as a tenure. Consistent with other tenures, older tenants were most likely to be satisfied as were single person households without children. There were also some significant variations in satisfaction levels across England, with private renters in London least likely to be satisfied and those in the south most likely to be satisfied.

And taking everything into account, how satisfied or dissatisfied are you with being a private tenant?

INCOME AGE
LIFE STAGE
<55,single, with children <55,couple, no children <55,couple, with children 55+,with or without children
REGION
North Midlands South London

## 5.7.	 Potential Demand For Social Housing

Tenants were asked to indicate whether they would like to move to social housing, if such housing was easily accessible. Slightly more than a third (35%) indicated they would want to move to social housing and it was middle income and middle aged tenants who were most likely to express this. Over half of all private tenants aged between 45 and 64 would want to move to social housing, whereas potential demand was lowest among older tenants. It was also evident that potential demand was strongest among single parent families - with more than half (54%) stating they would want to move to social housing.

If it was easy to get a property with the council or a housing association, would you want to at the present time?

INCOME
<£9.5k £9.5k - £17.4k £17.5k - £29.9k £30k+
AGE
16-24 25-44 45-64
65+
LIFE STAGE
<55,single, no children <55,single, with children <55,couple, no children <55,couple, with children 55+,with or without children
REGION
North
Midlands
South London

Source: Ipsos MORI
Low income tenants demonstrate the lowest levels of satisfaction with being a private tenant but were less likely than those on middle incomes to want to move to the social rented sector. Sample sizes are insufficient to draw firm conclusions on why this might be the case although we have already seen that choice of location is a key advantage of the sector for low income private renters and lack of choice (as we shall see in the perceptions analysis later), is a commonly perceived disadvantage of living in social rented housing.

% Yes
37
45
44
12
30
34
54
18
25
54
28
47
33
38
28
30
41

## Chapter 6 Perceptions Of Other Tenures

The differences between levels of satisfaction and potential demand for social housing highlighted in the previous section, particularly for low income renters, suggest that perceptions of tenure are an important factor in shaping housing decisions. Why would some of the poorest and least satisfied private renters not want social housing if it was in plentiful supply and freely accessible? Is it that demand is constrained by perceptions that the social housing sector has strict selection criteria, or unsuitable property types for example? Is it that the perceived advantages of the owner-occupied or private rented sector outweigh the perceived benefits of the social sector? And further, are these tenure perceptions based on actual experience? For those living in rented accommodation at the time of the survey, their views were collected on the main tenure groups. In this section we consider their responses in further detail to assess perceptions across tenure.

## 6.1.	 Tenure Perceptions Of Social Renters

According to social renters, the most commonly mentioned advantage of privately renting was choice. Around one in eight social renters perceived the private sector to offer choice both in terms of the types of property available (14%) but also in location (12%). This perception was consistent with the views of private renters themselves - over a third indicated choice of location was one of the best things about living in private rented accommodation. The flexibility of the private rented sector as well as the condition of property were other perceived advantages commonly mentioned by social renters, which again was consistent with the views of private renters. The perceived advantages of owning by those living in social housing were very similar to those living in private rented accommodation with control over your own property and the opportunity for financial gain most commonly mentioned. Security and choice were also recognised but to a much lesser extent.

What do you consider to be the advantages of renting from a private landlord/owning or part owning a home of your own rather than the council or a housing association?

Note: This question allowed respondents to identify as many relevant responses as necessary The tables below show the most commonly perceived advantages of private renting and owning. Those on middle incomes (£9,500 to £17,499) were most likely to recognise choice as an advantage of living in the private rented sector. Younger social tenants and those living in London were also more likely, than their sub-group counterparts, to recognise choice (of property and location) as an advantage of the private rented sector. Those social renters on higher incomes (£17,500 or more) were more likely to consider owning a home to represent a good investment and provide something to pass on to future generations, than those on lower incomes.

landlord rather than the council or housing association?
%
Choice of 
Get repairs done for 
Better choice 
of properties 
location
you/less responsibility 
available
for upkeep
Household income
<£9.5k (219)
5
7
8
£9.5k - £17.4k (152)
22
19
5
£17.5k + (60)
13
9
12
Age
16-24 (109)
21
14
9
25-44 (254)
17
13
12
45-64 (172)
12
11
6
65-74 (74)
8
8
6
75+ (71)
3
9
6
Household type (life stage)*
<55 Single no children (109)
11
20
12
<55 Single with children (135)
18
9
9
<55 Couple with no children (51)
9
16
7
<55 Couple with children (150)
24
12
13
55+ With or without children (224)
6
9
6
Work status
Employed (full & part-time) (215)
15
12
11
Retired (165)
5
8
6
Unemployed (65)
14
12
11
Other not working (235)
20
14
9
Region
North (236)
14
13
6
Midlands (140)
8
8
10
South (145)
13
7
9
London (159)
21
19
13

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

association?
%
It's my own 
Good 
Something to pass 
place
investment
on to children/
future generations
Household income
<£9.5k (219)
28
25
15
£9.5k - £17.4k (152)
36
32
24
£17.5k + (60)
43
40
26
Age
16-24 (109)
44
27
10
25-44 (254)
36
34
17
45-64 (172)
37
24
21
65-74 (74)
23
29
16
75+ (71)
29
19
19
Household type (life stage)*
<55 Single no children (109)
46
27
12
<55 Single with children (135)
41
26
15
<55 Couple with no children (51)
36
32
18
<55 Couple with children (150)
35
34
19
55+ With or without children (224)
27
25
20
Work status
Employed (full & part-time) (215)
34
32
19
Retired (165)
26
22
17
Unemployed (65)
33
28
7
Other not working (235)
44
28
16
Region
North (236)
40
27
16
Midlands (140)
37
32
16
South (145)
24
30
22
London (159)
38
26
16

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable The biggest concerns for social renters with the private rented sector included the high cost of rents as well as tenancy rights and landlord behaviour. More than two in five (41%) social renters perceived high rents to be a disadvantage, compared to three in ten existing private renters at the time of the survey. The flexibility of private rented accommodation, a key advantage of the sector for social renters also, however, brings concerns over tenancy rights and landlord reliability. Around one in eight social renters mentioned eviction (14%) and a lack of rights (12%) as disadvantages of renting privately. Such issues were not major concerns with the social rented sector. The biggest concerns of social renters with owning were financial. A third of social renters perceived owning to be too much financial responsibility and a quarter (24%) considered owning to be too expensive. The cost of maintenance and repairs is another important concern with owning, as it was among private tenants.

Note: This question allowed respondents to identify as many relevant responses as necessary The tables below show the most commonly perceived disadvantages of private renting and owning. Social tenants on higher incomes were most likely to consider cost to be a disadvantage of the private rented sector, as too were those aged between 25 and 44, couples under 55 with children and those living in London when compared with their sub-group counterparts. Those on higher incomes were more likely to be concerned about the cost of owner-occupation than those on lower incomes.

%
Higher 
Concerns that the landlord 
Lack of 
rents
might evict me from the 
rights
property
Household income
<£9.5k (219)
32
15
17
£9.5k - £17.4k (152)
52
12
9
£17.5k + (60)
57
15
16
Age
16-24 (109)
36
12
10
25-44 (254)
51
13
14
45-64 (172)
36
19
15
65-74 (74)
44
15
12
75+ (71)
24
10
8
Household type (life stage)*
<55 Single no children (109)
44
16
16
<55 Single with children (135)
36
14
8
<55 Couple with no children (51)
40
25
9
<55 Couple with children (150)
54
11
18
55+ With or without children (224)
33
14
9
Work status
Employed (full & part-time) (215)
47
14
11
Retired (165)
32
13
8
Unemployed (65)
39
14
12
Other not working (235)
41
14
17
private landlord rather than the council or housing association? Region
North (236)
38
12
12
Midlands (140)
44
20
13
South (145)
38
16
12
London (159)
47
11
13

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

association?
responsibility/
Household income
<£9.5k (219)
26
24
20
£9.5k - £17.4k (152)
34
26
24
£17.5k + (60)
48
30
27
Age
16-24 (109)
35
27
20
25-44 (254)
31
22
27
45-64 (172)
39
27
25
65-74 (74)
35
19
14
75+ (71)
28
20
15
%
Higher 
Concerns that the landlord 
Lack of 
rents
might evict me from the 
rights
property
%
Too much 
Too 
Have to do own 
financial 
expensive/
repairs and 
maintenance
risk
couldn't 
afford it
association?
%
Too much 
Too 
Have to do own 
financial 
expensive/
repairs and 
responsibility/
maintenance
risk
couldn't 
afford it
Household type (life stage)*
<55 Single no children (109)
30
22
23
<55 Single with children (135)
31
30
25
<55 Couple with no children (51)
30
25
30
<55 Couple with children (150)
38
23
22
55+ 
With 
or 
without 
children 
(224)
33
21
19
Work status
Employed (full & part-time) (215)
34
24
25
Retired (165)
30
19
15
Unemployed (65)
21
19
16
Other not working (235)
38
27
27
Region
North (236)
40
28
25
Midlands (140)
34
26
34
South (145)
35
16
19
London (159)
23
22
13

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

## 6.2.	 Tenure Perceptions Of Private Renters

The main advantages of social housing perceived by private tenants were cheap rents, security of tenure and not having responsibility for the upkeep of the property. These perceptions were strongly supported by social renters themselves, who, as we have seen earlier, identified these same three factors as the best things about living in social housing. Reliability of the landlord was also perceived to be a good thing about living in social housing. Again this was supported by the views of social renters themselves and contrasts with the landlord relationship in the private sector - one in ten private renters identified problems with landlord as one of the worst things about renting privately.

 Note: This question allowed respondents to identify as many relevant responses as necessary Control, freedom and financial prosperity were the most commonly cited advantages of owning a home according to private renters. Nearly half perceived ownership to offer a place of their own and a fifth saw the freedom to adapt and modify the home as an advantage of the sector. Almost two out of five private renters perceived the financial rewards of owning to be an advantage and the ability to pass these rewards to future generations was also seen as a key benefit for one in seven private renters8. The table below shows the most commonly mentioned perceived advantages of social renting and owning. Those private renters in the middle income bands were most likely to consider low rents to be an advantage of the social rented sector. Younger tenants and single parent families were also more likely to consider low rents to be an advantage. Security of tenure was relatively more important for those on income levels between £17,500 and £29,999 as well as those aged between 45 and 64, and couples with children. When looking at owning, it was private renters on the highest incomes that were most likely to consider owning to represent a good investment, as too were couples without children. The perceived freedom afforded by owning a place of your own was more likely to be recognised as an advantage by middle aged tenants (45-64), couples without children and those living in the south of England.

%
Low/
Security of tenure/

Get repairs done 
affordable 
a property I can 
for you/less 
rents
live in for as long 
responsibility for 
as I want
upkeep
Household income
<£9.5k (49)
24
18
18
£9.5k - £17.4k (86)
35
18
10
£17.5k - £29.9k (50)
30
25
9
£30k+ (43)
24
12
14
Age
16-24 (88)
44
12
14
25-44 (191)
28
17
12
45-64 (57)
23
37
10
65+ (20)
0
12
24
Household type (life stage)*
<55 Single no children (133)
28
17
6
<55 Single with children (38)
37
11
29
<55 Couple with no children (53)
33
16
15
<55 Couple with children (90)
36
22
12
55+ With or without children (42)
10
18
23
Work status
Employed (full & part-time) (204)
30
20
10
Retired (28)
9
18
27
Unemployed (31)
38
19
0
Other not working (93)
32
13
19
Region
North (101)
30
19
13
Midlands (68)
29
18
12
South (98)
28
20
12
London (89)
34
15
15

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

%
It's my 
Good 
More freedom to do 
own 
investment
what I want with the 
place
property (eg dec'tions/
alt'ions)
Household income
<£9.5k (49)
37
39
20
£9.5k - £17.4k (86)
59
27
15
£17.5k - £29.9k (50)
58
42
25
£30k+ (43)
52
54
18
Age
16-24 (88)
48
33
22
25-44 (191)
52
41
18
45-64 (57)
37
37
25
65+ (20)
50
43
13
Household type (life stage)*
<55 Single no children (133)
47
37
19
<55 Single with children (38)
46
31
14
<55 Couple with no children (53)
46
46
30
<55 Couple with children (90)
57
37
19
55+ With or without children (42)
38
41
18
Work status
Employed (full & part-time) (204)
50
42
19
Retired (28)
23
18
27
Unemployed (31)
38
36
15
Other not working (93)
53
35
22
Region
North (101)
60
31
15
Midlands (68)
39
45
19
South (98)
46
41
30
London (89)
45
40
16

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable The most commonly perceived problems with the social rented sector according to private renters included the lack of choice of properties, anti-social behaviour and the poor condition of properties. Nearly one in five (19%) saw restricted choice (in terms of property type and location) as a disadvantage of the social sector, perhaps reflecting perceptions (rightly or wrongly) about the allocation process. Perceptions of the social rented sector as housing some of the most disadvantaged in society may be driving private renter concerns around antisocial behaviour and problem neighbours. It is, however, interesting to note that these too were major concerns for social tenants themselves - around one in seven (15%) social renters identified anti-social behaviour problems on estates as one of the worst things about living in the sector. The potential financial rewards of owning a home was one of the most commonly cited advantages for private renters, but the financial responsibilities that came with it were also recognised by many as a key disadvantage. Although two out of five saw owning as a good investment, a similar proportion recognised owning as a significant financial risk. Concerns over affordability, access to finance and job security reflected the overarching financial concerns that private renters have about the owner-occupied sector.

What do you consider to be the disadvantages of renting from the Council or a housing association/owning or part owning a home of your own rather than a private landlord?

Note: This question allowed respondents to identify as many relevant responses as necessary The tables below show the most commonly perceived disadvantages of social renting and owning. A lack of choice in the social rented sector was most commonly seen as a disadvantage by private renters aged between 45 and 64, those in full or part time work and those living in the Midlands. Private renters with higher incomes (£17,500 and above) were more likely than those on lower incomes to consider the financial responsibility of owning to be a disadvantage. Other sub-groups that were more likely to see the financial responsibility of ownership as a disadvantage included: younger private tenants (under 25), single person households without children, those in full or part-time employment and those living in the South. In contrast it was private renters on lower incomes (less than £17,500), those aged 65 and over and those living in the North who were more likely to say they couldn't afford to own.

What 
do 
you 
consider 
to 
be 
the 
DISADVANTAGES 
of 
renting 
from 
the 
Council 
or 
a 
housing 
association 
rather 
than 
a 
private 
landlord?
%
Don't get choice 
Other anti-social 
Properties 
of property/
behaviour problems 
are in poor 
location
on estates
condition
Household income
<£9.5k (49)
18
4
6
£9.5k - £17.4k (86)
15
15
11
£17.5k - £29.9k (50)
18
5
11
£30k+ (43)
24
14
18
Age
16-24 (88)
20
11
10
25-44 (191)
17
12
14
45-64 (57)
28
12
9
65+ (20)
15
13
0
Household type (life stage)*
<55 Single no children (133)
21
9
16
<55 Single with children (38)
9
17
9
<55 Couple with no children (53)
20
10
7
<55 Couple with children (90)
16
15
12
55+ With or without children (42)
26
10
0
Work status
Employed (full & part-time) (204)
22
12
13
Retired (28)
18
18
0
Unemployed (31)
20
4
12
Other not working (93)
13
12
11
Region
North (101)
21
8
10
Midlands (68)
24
13
13
South (98)
20
12
7
London (89)
12
15
17

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

owning a home of your own rather than a private landlord?
%
Too much 
Have to do own 
financial 
repairs and 
Too expensive/
couldn't afford 
responsibility/risk
maintenance
it
Household income
<£9.5k (49)
29
12
18
£9.5k - £17.4k (86)
28
14
20
£17.5k - £29.9k (50)
45
25
16
£30k+ (43)
42
27
6
Age
16-24 (88)
43
20
12
25-44 (191)
33
18
15
45-64 (57)
42
11
21
65+ (20)
25
20
39
Household type (life stage)*
<55 Single no children (133)
40
19
13
<55 Single with children (38)
39
14
6
<55 Couple with no children (53)
38
25
17
<55 Couple with children (90)
31
14
22
55+ With or without children (42)
28
13
23
Work status
Employed (full & part-time) (204)
38
19
16
Retired (28)
36
23
10
Unemployed (31)
24
4
16
Other not working (93)
35
17
18
Region
North (101)
29
22
21
Midlands (68)
43
14
11
South (98)
45
23
16
London (89)
29
11
16

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size Note: This question allowed respondents to identify as many relevant responses as applicable

## Section B Attitudes To Rented Housing

In this section of the report we consider the general public's attitudes to housing, in particular their attitudes towards how social housing is allocated and what changes they would like to see to make it fairer. These and wider issues relating to the role of social housing in shaping aspirations and life chances are explored in further depth in the qualitative research undertaken at the same time and reported on separately 9.

## Chapter 7 Public Attitudes To Rented Housing 7.1.	 The Importance Of Housing Issues

The Ipsos MORI omnibus surveys offer an excellent opportunity to track the sensitivities of public opinion over time. We regularly track the importance of housing as an issue facing Britain in the Public Affairs Monitor, data for which are presented in the chart below. Of particular note is that although housing has constantly been rated in the top eight most important issues, it consistently appears at or near the bottom of the ranking.

## 7.2.	 Assessing Public Attitudes

It is important to stress that the results reported in this paper were a representative reflection of the views of the English population which, by its very nature, means a whole range of viewpoints were covered. Some will be based on a sound knowledge of the social housing sector while others will not. Indeed when asked how much they felt they knew about the way social housing is allocated, around four in ten (41%) of the general public reported that they knew nothing about it, whereas 8 per cent said they knew a lot. This lack of knowledge, however, in no way diminishes the value of responses; it accurately portrays public attitudes and opinions.

How much, if anything, do you feel you know about how council and housing association homes are allocated to people?

Regardless of the level of knowledge we still encourage and expect respondents to give their opinion10. To overcome the potential fear of offering opinions that were uninformed, we emphasised to respondents that we were interested in their opinions, even if they felt they didn't know very much about the topic. We also employed a series of measures to ensure information was collected in a rigorous and robust fashion. As a preliminary stage to the research, the questions developed were cognitively tested and modified to ensure they would be correctly interpreted by respondents. In order to reduce the effects of respondent fatigue, we split the battery of 18 attitudinal statements into two sections with some other less challenging factual and attitudinal questions in between.

In the remainder of this section we present key findings from each of the attitudinal statements.

## 7.3.	 Fairness Of Allocation Policies

Less than a quarter (23%) of the public agreed that the way social housing is allocated is fair, and only 2 per cent *strongly* endorsed the fairness of the system. 

One in three (32%) did not agree that it's fair. However, just under a half (45%) said they don't know if it's fair, or were unwilling to give an opinion and opted for 'neither agree nor disagree'.

To what extent do you agree or disagree with each of the following statements? - The way social housing is allocated to people is generally fair?

Those who thought they knew about how social housing is allocated expressed more negative views about the fairness of social housing allocation policies. Almost two-thirds (64%) of those who said they know a lot about it disagreed that it was fair, more than twice as likely as everybody else (30%).

To what extent do you agree or disagree with each of the following statements? - The way social housing is allocated to people is generally fair?

One in five (20%) owner-occupiers agreed that the way social housing is allocated is fair, compared with one in three (33%) social renters (who were the most positive tenure group). However, social renters were also the most likely to be negative, with 42 per cent disagreeing that it was fair. This was because more people in the social rented sector gave an opinion either way, rather than opting for the middle option ('neither agree nor disagree') or saying they don't know. Almost a half (49%) of owners did not give an opinion either way, compared with a quarter (25%) of social renters. Those who have had experience of living in the social rented sector but no longer do so were less likely to be positive than existing social renters at the time of the survey - only 21 per cent of this group agreed that the system is fair. Those on lower incomes were also more likely to agree that the system is fair, but this is of course closely related to the tenure differences already described.

Regional variations were not especially marked, although people in the midlands were least likely to think the system is fair, while people in the north were most likely to think it is fair.

To what extent do you agree or disagree with the following statements - the way social housing is allocated to people is generally fair

| %                                    | %     | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 30    | 20           |
| Social renters (680)                 | 42    | 33           |
| Private renters (356)                | 30    | 25           |
| Household income                     |       |              |
| <£9.5k (433)                         | 33    | 34           |
| £9.5k - £17.4k (562)                 | 35    | 30           |
| £17.5k - £29.9k (410)                | 33    | 22           |
| £30k+ (655)                          | 32    | 19           |
| Age                                  |       |              |
| 16-24 (401)                          | 28    | 26           |
| 25-44 (1,073)                        | 34    | 21           |
| 45-64 (1,044)                        | 35    | 21           |
| 65-74 (490)                          | 31    | 23           |
| 75+ (336)                            | 22    | 30           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 25    | 26           |
| <55 Single with children (288)       | 37    | 27           |
| <55 Couple with no children (434)    | 31    | 20           |
| <55 Couple with children (712)       | 37    | 18           |
| 55+ With or without children (1,341) | 32    | 25           |
| Region                               |       |              |
| North (1,010)                        | 32    | 28           |
| Midlands (910)                       | 37    | 18           |
| South (936)                          | 29    | 21           |
| London (488)                         | 29    | 25           |
To what extent do you agree or disagree with the following statements - the way social housing is allocated to people is generally fair Experience of the social rented (SR) sector
Currently in SR (680)
42
33
-10
Previously in SR but not now (901)
41
21
-20
Never lived in SR (1,763)
25
21
-4
Knowledge of allocations policies
A lot/a little (1,884)
41
26
-15
Nothing/don't know (1,460)
21
19
-2

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.4.	 Better And More Balanced Communities

Forty-four percent of the public agreed that having poorer and better off people living side by side helps to create better communities and almost a half (48%) agreed that more social housing should be allocated to low income households rather than always to very vulnerable groups.

Having poorer and better off 
people living side by side helps to create better communities
More low income working 
households should be allocated social housing rather than always 
allocating to very vulnerable groups, like homeless people and others in the greatest need

Base: 3,344 (respondents are general public questioned in-home in England in the periods July 24–31 and August 14–21 2008).

Source: Ipsos MORI

| %          | %     | Net agree    |
|------------|-------|--------------|
| Disagree   | Agree | (±)          |
| % Disagree |       |              |
| % Agree    |       |              |
| Net agree  |       |              |
| (±)        |       |              |
| 44         |       |              |
| 28         |       |              |
| +16        |       |              |
| 19         | 48    |              |
| +29        |       |              |

The distribution of opinions across tenures and income groups was very similar, although people on higher incomes (over £30,000) were less likely to agree with more prioritisation for low income working households. Support for more prioritisation for low income working households increased with age (45 per cent of those under 44 supported this compared with 53 per cent of those aged 65 or more), but support for mixed income communities was reasonably constant across the age groups. In terms of geography, Londoners were most likely to support mixed income communities (50% agreeing) while those in the midlands were most likely to disagree (33%). Support for greater priority being given to low income working households in the allocation of social housing was again highest in London (at 52%) and lowest in the north (47%). People who said they know a lot or a little about the way social housing is allocated were also more positive about the idea of giving greater priority to low income working households. Fifty percent of those who said they know a lot or a little agreed with this idea compared with 45 per cent of those who know nothing at all about it or don't know.

better communities
| %                     | % 
       | Net agree    |
|-----------------------|-------|--------------|
| Disagree              | Agree | (±)          |
| Tenure                |       |              |
| Owners (2,281)        | 28    | 44           |
| Social renters (680)  | 28    | 44           |
| Private renters (356) | 23    | 49           |
| Household income      |       |              |
| <£9.5k (433)          | 22    | 48           |
| £9.5k - £17.4k (562)  | 28    | 47           |
| £17.5k - £29.9k (410) | 26    | 44           |
| £30k+ (655)           | 31    | 43           |
| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Age                                         |       |              |
| 16-24 (401)                                 | 26    | 47           |
| 25-44 (1,073)                               | 25    | 45           |
| 45-64 (1,044)                               | 31    | 43           |
| 65-74 (490)                                 | 31    | 43           |
| 75+ (336)                                   | 26    | 43           |
| Household type (life stage)*                |       |              |
| <55 Single no children (547)                | 24    | 47           |
| <55 Single with children (288)              | 27    | 47           |
| <55 Couple with no children (434)           | 28    | 44           |
| <55 Couple with children (712)              | 27    | 45           |
| 55+ With or without children (1,341)        | 30    | 43           |
| Region                                      |       |              |
| North (1,010)                               | 26    | 47           |
| Midlands (910)                              | 33    | 42           |
| South (936)                                 | 29    | 41           |
| London (488)                                | 17    | 50           |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 28    | 44           |
| Previously in SR but not now (901)          | 31    | 45           |
| Never lived in SR (1,763)                   | 26    | 44           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 29    | 45           |
| Nothing/don't know (1,460)                  | 27    | 43           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size To what extent do you agree or disagree with the following statements - More low income working households should be allocated social housing rather than always allocating to very vulnerable groups, like homeless people and others in the greatest need

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 20    | 48           |
| Social renters (680)                 | 17    | 51           |
| Private renters (356)                | 20    | 47           |
| Household income                     |       |              |
| <£9.5k (433)                         | 12    | 51           |
| £9.5k - £17.4k (562)                 | 18    | 56           |
| £17.5k - £29.9k (410)                | 21    | 50           |
| £30k+ (655)                          | 27    | 41           |
| Age                                  |       |              |
| 16-24 (401)                          | 19    | 45           |
| 25-44 (1,073)                        | 22    | 45           |
| 45-64 (1,044)                        | 20    | 49           |
| 65-74 (490)                          | 17    | 53           |
| 75+ (336)                            | 11    | 54           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 20    | 46           |
| <55 Single with children (288)       | 20    | 46           |
| <55 Couple with no children (434)    | 24    | 44           |
| <55 Couple with children (712)       | 22    | 46           |
| 55+ With or without children (1,341) | 16    | 53           |

allocated social housing rather than always allocating to very need

| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Region                                      |       |              |
| North (1,010)                               | 20    | 47           |
| Midlands (910)                              | 22    | 48           |
| South (936)                                 | 19    | 47           |
| London (488)                                | 12    | 52           |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 17    | 51           |
| Previously in SR but not now (901)          | 19    | 51           |
| Never lived in SR (1,763)                   | 20    | 46           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 21    | 50           |
| Nothing/don't know (1,460)                  | 17    | 45           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.5.	 General Views On Allocation Policies

When presented with various options for how allocations policies should prioritise between competing demands, there was a widespread view that housing stability for people with dependent children should be a top priority. Almost three quarters of the public (74%) believed that people with dependent children need more housing stability than those without children, and a majority (57%) also supported the passing on of social housing tenancies to adult children living with their parents. There was also considerable support for local autonomy in determining allocations policies, with exactly half of the public believing that local councils and housing associations should be allowed to say who gets social housing even if it means different rules in different areas.

## 7.5.1.	 Priority For Longer Term Local Residents In An Area

Almost half of the public (48%) believed that priority for social housing should be given to people who have lived in an area for a long time, even if others are in worse circumstances. Neither tenure nor knowledge about how social housing is allocated make much difference to people's views on this aspect, but income did. A higher proportion (56%) of those on very low incomes (under £9,500 a year) agreed that priority should be given to longer term residents in an area compared to those on incomes of £30,000 or more (42%), perhaps reflecting the greater ease with which higher income households can move between areas, should they need to. Age was also a crucial factor: those aged 65 or more were almost twice as likely to support priority being given to longer term residents as those under 25 who were of course less likely to have experience of living in a well-established community. Single person households and single parent families were also less likely to support greater priority for longer term residents in an area. Less than two in five (37%) single person and single parent households supported the view that priority should be given to long term residents. Also, not surprisingly, support for this was highest among those who have lived in an area for a long time.

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 30    | 48           |
| Social renters (680)                 | 30    | 47           |
| Private renters (356)                | 31    | 43           |
| Household income                     |       |              |
| <£9.5k (433)                         | 21    | 56           |
| £9.5k - £17.4k (562)                 | 29    | 52           |
| £17.5k - £29.9k (410)                | 32    | 47           |
| £30k+ (655)                          | 38    | 42           |
| Age                                  |       |              |
| 16-24 (401)                          | 42    | 33           |
| 25-44 (1,073)                        | 35    | 41           |
| 45-64 (1,044)                        | 27    | 52           |
| 65-74 (490)                          | 17    | 66           |
| 75+ (336)                            | 15    | 63           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 36    | 37           |
| <55 Single with children (288)       | 40    | 37           |
| <55 Couple with no children (434)    | 35    | 44           |
| <55 Couple with children (712)       | 35    | 43           |
| 55+ With or without children (1,341) | 18    | 61           |

statements - People who have lived in an area for a long time should be given more priority for social housing in that area, even if others are in worse circumstances

| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Region                                      |       |              |
| North (1,010)                               | 33    | 46           |
| Midlands (910)                              | 29    | 51           |
| South (936)                                 | 32    | 47           |
| London (488)                                | 21    | 47           |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 30    | 47           |
| Previously in SR but not now (901)          | 30    | 52           |
| Never lived in SR (1,763)                   | 30    | 46           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 32    | 50           |
| Nothing/don't know (1,460)                  | 27    | 45           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.5.2.	 Succession For Adult Children

Public support for adult children living with their parents in social housing being entitled to inherit the tenancy was high with 57 per cent agreeing with this (figure 7.6), but especially among social renters, of whom 81 per cent supported succession.11 Support for succession declined among those who have previously lived in the social rented sector but no longer do so, but was still considerably higher than those who have *never* lived in the social rented sector.

Three-quarters of low income households (those on less than £9,500) were also more likely to support succession, compared with 45 per cent of those on incomes of £30,000 or more.

Younger and older members of the public were more likely to support succession as too were single parent families - more than three in five in each group supported this view. There was also particularly strong support for succession in the north, where two-thirds of the public agreed with adult children in social housing being able to inherit their parents' tenancy. The lowest levels of support were in the south (48%).

should be entitled to inherit their tenancy when their parents die
| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 31    | 51           |
| Social renters (680)                 | 7     | 81           |
| Private renters (356)                | 21    | 57           |
| Household income                     |       |              |
| <£9.5k (433)                         | 11    | 75           |
| £9.5k - £17.4k (562)                 | 19    | 64           |
| £17.5k - £29.9k (410)                | 32    | 54           |
| £30k+ (655)                          | 39    | 45           |
| Age                                  |       |              |
| 16-24 (401)                          | 17    | 64           |
| 25-44 (1,073)                        | 29    | 53           |
| 45-64 (1,044)                        | 28    | 55           |
| 65-74 (490)                          | 26    | 58           |
| 75+ (336)                            | 17    | 63           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 21    | 60           |
| <55 Single with children (288)       | 18    | 65           |
| <55 Couple with no children (434)    | 29    | 52           |
| <55 Couple with children (712)       | 30    | 51           |
| 55+ With or without children (1,341) | 24    | 59           |
| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Region                                      |       |              |
| North (1,010)                               | 18    | 66           |
| Midlands (910)                              | 30    | 56           |
| South (936)                                 | 33    | 48           |
| London (488)                                | 16    | 57           |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 7     | 81           |
| Previously in SR but not now (901)          | 23    | 62           |
| Never lived in SR (1,763)                   | 32    | 47           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 26    | 59           |
| Nothing/don't know (1,460)                  | 24    | 53           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.5.3.	 Waiting Times For Social Housing

When asked about waiting times for social housing, over half (54%) disagreed that people should expect to wait 18 months, while only one in five (21%) agreed (figure 7.6). Views on this are pretty consistent across tenures, but lower income households appeared to have lower expectations; only 46 per cent of those on incomes below £9,500 thought 18 months is too long, compared with 63 per cent of those on incomes of £30,000 or more. Older people also had much lower expectations, as the table below illustrates. Single parent families are less likely to be tolerant of an 18 month wait (65 per cent disagreed that 18 months is a reasonable amount of time to wait compared with 54 per cent overall). Similarly those who said they know a lot or a little about the way social housing is allocated are more likely to think that 18 months is too long to wait (59 per cent of those who said they know a lot or a little compared with 48 per cent of those who know nothing or don't know).

It is no surprise that people currently registered on a waiting list or social housing register at the time of the survey were more likely, than those who are not, to disagree that an 18 month wait is reasonable (71% disagree).

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 53    | 20           |
| Social renters (680)                 | 57    | 22           |
| Private renters (356)                | 55    | 20           |
| Household income                     |       |              |
| <£9.5k (433)                         | 46    | 30           |
| £9.5k - £17.4k (562)                 | 52    | 27           |
| £17.5k - £29.9k (410)                | 54    | 20           |
| £30k+ (655)                          | 63    | 15           |
| Age                                  |       |              |
| 16-24 (401)                          | 63    | 14           |
| 25-44 (1,073)                        | 59    | 16           |
| 45-64 (1,044)                        | 55    | 22           |
| 65-74 (490)                          | 41    | 32           |
| 75+ (336)                            | 36    | 32           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 55    | 18           |
| <55 Single with children (288)       | 65    | 14           |
| <55 Couple with no children (434)    | 59    | 17           |
| <55 Couple with children (712)       | 62    | 15           |
| 55+ With or without children (1,341) | 44    | 29           |
| Region                               |       |              |
| North (1,010)                        | 61    | 16           |
| Midlands (910)                       | 55    | 22           |
| South (936)                          | 52    | 22           |
| London (488)                         | 45    | 25           |
| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 57    | 22           |
| Previously in SR but not now (901)          | 57    | 21           |
| Never lived in SR (1,763)                   | 52    | 20           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 59    | 21           |
| Nothing/don't know (1,460)                  | 48    | 20           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.5.4.	 Stability For People With Dependent Children

Almost three-quarters of the general public (74%) agreed that people with dependent children need more housing stability than those without, while just 11 per cent disagreed (figure 7.6). Support for this was quite uniform across all sections of the population, although those in the lowest income band were less likely to agree (69%) and those with the highest incomes were most likely to agree (77%).

statements - People with dependent children need more housing stability than people without
% 
% 

Net agree 
Disagree
Agree
(±)
Tenure
Owners (2,281)
12
74
+62
Social renters (680)
13
71
+59
Private renters (356)
7
75
+68
Household income
<£9.5k (433)
12
69
+57
£9.5k - £17.4k (562)
11
76
+65
£17.5k - £29.9k (410)
12
75
+63
To what extent do you agree or disagree with the following statements - People with dependent children need more housing stability than people without
% 
% 

Net agree 
Disagree
Agree
(±)
£30k+ (655)
12
77
+65
Age
16-24 (401)
6
78
+72
25-44 (1,073)
11
73
+62
45-64 (1,044)
15
72
+57
65-74 (490)
11
76
+65
75+ (336)
9
72
+62
Household type (life stage)*
<55 Single no children (547)
10
74
+64
<55 Single with children (288)
10
74
+63
<55 Couple with no children (434)
13
72
+58
<55 Couple with children (712)
10
75
+65
55+ With or without children (1,341)
12
73
+61
Region
North (1,010)
11
74
+63
Midlands (910)
16
74
+58
South (936)
11
74
+63
London (488)
4
72
+67
Experience of the social rented (SR) sector
Currently in SR (680)
13
71
+59
Previously in SR but not now (901)
13
73
+60
Never lived in SR (1,763)
10
75
+65
Knowledge of allocations policies
A lot/a little (1,884)
12
75
+63
Nothing/don't know (1,460)
10
71
+61

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.5.5.	 Local Priorities Setting

Half of the public believed that local councils and housing associations should set priorities for who gets social housing in their area, even if it means there are different rules in different areas (figure 7.6). Agreement for this was consistent across tenure groups but some of the biggest differences were seen by income and age. More than half (57%) of those on incomes below £9,500 believed housing priorities should be set locally, compared with 49 per cent of those on incomes of £30,000 or more. Fewer than half (46%) of those aged under 25 agreed priorities for social housing should be set locally, compared to 59 per cent of those aged between 65 and 74. Although the number of respondents to the surveys who said they were registered on a waiting list or social housing register was small, it was clear that there was less support for local priority setting among those registered (39% agreeing) than those who were not (52%). This suggests that their views on the subject may be influenced by a negative perception of what local priorities have been set in reality.

| %                     | % 
       | Net agree    |
|-----------------------|-------|--------------|
| Disagree              | Agree | (±)          |
| Tenure                |       |              |
| Owners (2,281)        | 24    | 51           |
| Social renters (680)  | 23    | 50           |
| Private renters (356) | 21    | 48           |
| Household income      |       |              |
| <£9.5k (433)          | 18    | 57           |
| £9.5k - £17.4k (562)  | 22    | 53           |
| £17.5k - £29.9k (410) | 24    | 52           |
| £30k+ (655)           | 30    | 49           |
| Age                   |       |              |
| 16-24 (401)           | 28    | 46           |
| 25-44 (1,073)         | 27    | 46           |
| 45-64 (1,044)         | 23    | 53           |

To what extent do you agree or disagree with the following 
statements - Local councils and housing associations should be 
allowed to say who get social housing, even if it means different rules 
in different areas

| %                                                       | % 
       | Net agree    |
|---------------------------------------------------------|-------|--------------|
| Disagree                                                | Agree | (±)          |
| 65-74 (490)                                             | 19    | 59           |
| 75+ (336)                                               | 15    | 56           |
| Household type (life stage)*                            |       |              |
| <55 Single no children (547)                            | 25    | 47           |
| <55 Single with children (288)                          | 30    | 44           |
| <55 Couple with no children (434)                       | 25    | 48           |
| <55 Couple with children (712)                          | 28    | 48           |
| 55+ With or without children (1,341)                    | 18    | 57           |
| Region                                                  |       |              |
| North (1,010)                                           | 23    | 51           |
| Midlands (910)                                          | 28    | 50           |
| South (936)                                             | 25    | 50           |
| London (488)                                            | 15    | 52           |
| Experience of the social rented (SR) sector             |       |              |
| Currently in SR (680)                                   | 23    | 50           |
| Previously in SR but not now (901)                      | 27    | 49           |
| Never lived in SR (1,763)                               | 22    | 51           |
| Knowledge of allocations policies                       |       |              |
| A lot/a little (1,884)                                  | 27    | 52           |
| Nothing/don't know (1,460)                              | 20    | 49           |
| Registered on a social housing register or waiting list |       |              |
| Yes (80)                                                | 34    | 39           |
| No (2,513)                                              | 24    | 52           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.6.	 Financial Issues

The survey included a number of statements addressing financial issues for social tenants. There was widespread support for low rents for low income working households to make working worthwhile, but there was a balance of negative and positive views about offering financial support to social and private rented sector tenants to buy a home of their own, and rents in the social rented sector being uniform regardless of the tenant's income.

## 7.6.1.	 Uniform Rents Regardless Of Income

An equal proportion of people (39%) agreed and disagreed that all social tenants should pay the same rent for the same type of property regardless of income. People in the private rented sector were more likely to agree that all social tenants should pay the same, regardless of income: 46 per cent of private renters agreed compared with 43 per cent of social renters and 37 per cent of owner-occupiers. Those on higher incomes were most likely to disagree with standardised rents (48 per cent of people with incomes over £30,000). There was also a greater tendency for older people to support uniform rents, while those in the middle age group (45-64) were least likely to support it. Opinion also varied by location with those in the north more likely to support standardised rents (43%) and those in the south least likely to (36%). However, on balance, net agreement was highest in London (+12) reflecting the lowest level of disagreement that social tenants should pay uniform rents.

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 41    | 37           |
| Social renters (680)                 | 36    | 43           |
| Private renters (356)                | 30    | 46           |
| Household income                     |       |              |
| <£9.5k (433)                         | 31    | 43           |
| £9.5k - £17.4k (562)                 | 32    | 49           |
| £17.5k - £29.9k (410)                | 43    | 34           |
| £30k+ (655)                          | 48    | 34           |
| Age                                  |       |              |
| 16-24 (401)                          | 37    | 39           |
| 25-44 (1,073)                        | 38    | 39           |
| 45-64 (1,044)                        | 46    | 34           |
| 65-74 (490)                          | 32    | 46           |
| 75+ (336)                            | 28    | 44           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 37    | 38           |
| <55 Single with children (288)       | 37    | 41           |
| <55 Couple with no children (434)    | 46    | 35           |
| <55 Couple with children (712)       | 39    | 39           |
| 55+ With or without children (1,341) | 37    | 40           |

statements - All social tenants should pay the same rent for the same type of property regardless of their income

| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Region                                      |       |              |
| North (1,010)                               | 38    | 43           |
| Midlands (910)                              | 42    | 38           |
| South (936)                                 | 42    | 36           |
| London (488)                                | 28    | 39           |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 36    | 43           |
| Previously in SR but not now (901)          | 42    | 38           |
| Never lived in SR (1,763)                   | 38    | 38           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 44    | 38           |
| Nothing/don't know (1,460)                  | 33    | 40           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.6.2.	 Support For Social And Private Rented Sector Tenants To Buy Their

own homes More people were in favour of providing financial support to social and private rented sector tenants to buy a home of their own than were against, but not by a huge margin. Not surprisingly, existing renters (in both the social and private rented sectors) were considerably more in favour of financial support to renters for home purchase than owners. Income was also a factor in whether people agreed with the principle of offering financial support to renters to buy their own home. More of those on incomes below £30,000 were in favour of financial support for renters than were against, whereas for those on incomes above £30,000 the reverse was true. There was considerably more support for providing help to renters among the younger population. A majority of 16-24 year olds agreed with providing help to both social and private renters for home purchase (58% and 52% respectively). Support declined among older age groups, with more opposing financial help than supporting it among the 65+ age group (36 per cent supported help to social renters and 32 per cent supported help for private renters).

In London, where house prices are highest, the strength of support for helping social and private rented sector tenants on to the housing ladder was greater than elsewhere. Over half (52%) of Londoners supported providing help to social renters and a half (50%) supported helping private renters. There was also above average support in the north (46%).

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 37    | 38           |
| Social renters (680)                 | 21    | 51           |
| Private renters (356)                | 25    | 49           |
| Household income                     |       |              |
| <£9.5k (433)                         | 28    | 47           |
| £9.5k - £17.4k (562)                 | 30    | 45           |
| £17.5k - £29.9k (410)                | 33    | 44           |
| £30k+ (655)                          | 40    | 33           |
| Age                                  |       |              |
| 16-24 (401)                          | 17    | 58           |
| 25-44 (1,073)                        | 30    | 42           |
| 45-64 (1,044)                        | 40    | 36           |
| 65-74 (490)                          | 44    | 35           |
| 75+ (336)                            | 34    | 36           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 25    | 47           |
| <55 Single with children (288)       | 21    | 55           |
| <55 Couple with no children (434)    | 35    | 38           |
| <55 Couple with children (712)       | 32    | 41           |
| 55+ With or without children (1,341) | 39    | 36           |

To what extent do you agree or disagree with the following statements - Social housing tenants should be offered more financial help to buy a home of their own

Region
North (1,010)
30
46
+16
Midlands (910)
40
37
-4
South (936)
36
36
0
London (488)
16
52
+36
Experience of the social rented (SR) sector
Currently in SR (680)
21
51
+30
Previously in SR but not now (901)
38
40
+2
Never lived in SR (1,763)
34
39
+5
Knowledge of allocations policies
A lot/a little (1,884)
36
42
+7
Nothing/don't know (1,460)
29
40
+11

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

To what extent do you agree or disagree with the following statements - People in the private rented sector should be offered more financial help to buy a home of their own Tenure
Owners (2,281)
37
36
-1
Social renters (680)
26
41
+15
Private renters (356)
21
50
+29
Household income
<£9.5k (433)
31
41
+11
£9.5k - £17.4k (562)
30
43
+13
% 
% 

Net agree 
Disagree
Agree
(±)
% 
% 

Net agree 
Disagree
Agree
(±)

To what extent do you agree or disagree with the following statements - People in the private rented sector should be offered more financial help to buy a home of their own

| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| £17.5k - £29.9k (410)                       | 33    | 42           |
| £30k+ (655)                                 | 42    | 32           |
| Age                                         |       |              |
| 16-24 (401)                                 | 20    | 52           |
| 25-44 (1,073)                               | 30    | 41           |
| 45-64 (1,044)                               | 39    | 33           |
| 65-74 (490)                                 | 44    | 30           |
| 75+ (336)                                   | 35    | 33           |
| Household type (life stage)*                |       |              |
| <55 Single no children (547)                | 24    | 47           |
| <55 Single with children (288)              | 22    | 50           |
| <55 Couple with no children (434)           | 33    | 39           |
| <55 Couple with children (712)              | 35    | 36           |
| 55+ With or without children (1,341)        | 40    | 32           |
| Region                                      |       |              |
| North (1,010)                               | 32    | 41           |
| Midlands (910)                              | 39    | 34           |
| South (936)                                 | 37    | 34           |
| London (488)                                | 15    | 50           |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 26    | 41           |
| Previously in SR but not now (901)          | 40    | 36           |
| Never lived in SR (1,763)                   | 32    | 39           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 36    | 39           |
| Nothing/don't know (1,460)                  | 29    | 38           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.6.3.	 Rents For Low Income Working Households

More than two-thirds (69%) of the general public supported low rents for social tenants who work and are on low incomes to make working worthwhile (figure 7.7). Although there was slightly more support for this among social renters (74% agree), support was reasonably consistent across all tenures. Higher income respondents were slightly more supportive (72 per cent of those with incomes over £30,000 agreed), but, overall, support was consistent, regardless of income. Support for low rents for low income working households was strongest in London (72% agree) and weakest in the north (67% agree).

should have a low rent to make working worthwhile
| %                                 | % 
       | Net agree    |
|-----------------------------------|-------|--------------|
| Disagree                          | Agree | (±)          |
| Tenure                            |       |              |
| Owners (2,281)                    | 12    | 68           |
| Social renters (680)              | 9     | 74           |
| Private renters (356)             | 11    | 67           |
| Household income                  |       |              |
| <£9.5k (433)                      | 9     | 69           |
| £9.5k - £17.4k (562)              | 13    | 70           |
| £17.5k - £29.9k (410)             | 11    | 69           |
| £30k+ (655)                       | 13    | 72           |
| Age                               |       |              |
| 16-24 (401)                       | 9     | 72           |
| 25-44 (1,073)                     | 11    | 70           |
| 45-64 (1,044)                     | 13    | 69           |
| 65-74 (490)                       | 14    | 66           |
| 75+ (336)                         | 12    | 63           |
| Household type (life stage)*      |       |              |
| <55 Single no children (547)      | 10    | 69           |
| <55 Single with children (288)    | 7     | 74           |
| <55 Couple with no children (434) | 13    | 69           |
statements - Social housing tenants who work and are on low incomes should have a low rent to make working worthwhile
% 
% 

Net agree 
Disagree
Agree
(±)
<55 Couple with children (712)
13
70
+57
55+ With or without children (1,341)
12
66
+54
Region
North (1,010)
13
67
+54
Midlands (910)
12
71
+59
South (936)
13
68
+54
London (488)
5
72
+67
Experience of the social rented (SR) sector
Currently in SR (680)
9
74
+64
Previously in SR but not now (901)
14
69
+55
Never lived in SR (1,763)
11
67
+56
Knowledge of allocations policies
A lot/a little (1,884)
12
72
+60
Nothing/don't know (1,460)
11
65
+54

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.7.	 Views On Social Housing Policy

In general, there was public support for targeting access to social housing (for example, by excluding people who have significant savings), and for extending the range of circumstances in which existing tenants in the sector may be required or encouraged to move home (for example, people who are under-occupying their property, or who abuse the terms of their tenancy).

## 7.7.1.	 Access For People With Savings

Slightly more people supported removing access to social housing for people with savings over £20,000 than opposed it (figure 7.8). Private tenants were most likely to agree that people with significant savings should be excluded (47 per cent of private renters supported this, compared with 41 per cent of owners, and 35 per cent of social renters). Support was lower, both among those who were currently in the social rented sector at the time of the survey and those who have previously lived in the social rented sector but no longer did so (34%), than those who have never lived in the social rented sector (46%).

Those on the highest incomes were also more likely to support removing access to social housing for those with significant savings - 47 per cent of those on incomes above £30,000 agreed compared with 41 per cent of those with income of less than £9,500. Age was also a factor, with older people, who were of course more likely to have built up significant savings, generally less likely than young people to support the exclusion of people with savings.

statements - People with significant savings - for example over £20,000 - should not be entitled to social housing
% 
% 

Net agree 
Disagree
Agree
(±)
Tenure
Owners (2,281)
35
41
+6
Social renters (680)
38
35
-2
Private renters (356)
29
47
+19
Household income
<£9.5k (433)
35
41
+6
£9.5k - £17.4k (562)
38
42
+4
£17.5k - £29.9k (410)
37
40
+3
£30k+ (655)
33
47
+13
Age
16-24 (401)
26
43
+17
25-44 (1,073)
30
47
+17
45-64 (1,044)
40
38
-2
65-74 (490)
41
34
-7
75+ (336)
43
30
-13
Household type (life stage)*
<55 Single no children (547)
28
46
+19
<55 Single with children (288)
34
39
+6
<55 Couple with no children (434)
29
47
+18
<55 Couple with children (712)
31
44
+13
55+ With or without children (1,341)
43
33
-11
£20,000 - should not be entitled to social housing
| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Region                                      |       |              |
| North (1,010)                               | 37    | 38           |
| Midlands (910)                              | 37    | 43           |
| South (936)                                 | 33    | 43           |
| London (488)                                | 29    | 39           |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 38    | 35           |
| Previously in SR but not now (901)          | 44    | 34           |
| Never lived in SR (1,763)                   | 29    | 46           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 39    | 40           |
| Nothing/don't know (1,460)                  | 29    | 41           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.7.2.	 Under-Occupiers

A majority of people (60%) agreed that people who were living in social housing that is larger than they need should be required to move to a smaller property (figure 7.8). Only one in five people disagreed with requiring under-occupiers to move. Across sub-groups of the population, the majority supported this, although some expected differences were evident. Social renters were least likely to support the movement of under-occupiers (52 per cent compared with 62 per cent of owners and private renters). Older people were also less likely to support this, but still over half (54%) of those aged 65 or more supported this. We might also have expected regional variations according to where housing pressures are most acute and survey results suggest some evidence of this. People living in the south showed the highest level of support (at 64%) whereas those living in the north showed the lowest level of support (57%).

To what extent do you agree or disagree with the following statements - People who are living in social housing that is larger than they need should be required to move to a smaller property

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 19    | 62           |
| Social renters (680)                 | 28    | 52           |
| Private renters (356)                | 15    | 62           |
| Household income                     |       |              |
| <£9.5k (433)                         | 22    | 53           |
| £9.5k - £17.4k (562)                 | 19    | 62           |
| £17.5k - £29.9k (410)                | 21    | 61           |
| £30k+ (655)                          | 17    | 68           |
| Age                                  |       |              |
| 16-24 (401)                          | 16    | 63           |
| 25-44 (1,073)                        | 15    | 66           |
| 45-64 (1,044)                        | 24    | 57           |
| 65-74 (490)                          | 27    | 57           |
| 75+ (336)                            | 27    | 51           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 17    | 61           |
| <55 Single with children (288)       | 18    | 60           |
| <55 Couple with no children (434)    | 16    | 62           |
| <55 Couple with children (712)       | 17    | 66           |
| 55+ With or without children (1,341) | 26    | 56           |
| Region                               |       |              |
| North (1,010)                        | 24    | 57           |
| Midlands (910)                       | 21    | 61           |
| South (936)                          | 18    | 64           |
| London (488)                         | 14    | 59           |

## To What Extent Do You Agree Or Disagree With The Following Statements - People Who Are Living In Social Housing That Is Larger Than They Need Should Be Required To Move To A Smaller Property

| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 28    | 52           |
| Previously in SR but not now (901)          | 24    | 58           |
| Never lived in SR (1,763)                   | 16    | 64           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 21    | 63           |
| Nothing/don't know (1,460)                  | 19    | 57           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.7.3.	 Reviewing The Needs Of Existing Social Tenants

The John Hills Review of social housing suggested a more varied 'offer' than a standard social housing tenancy.12 This could involve a system of 'regular reviews' every few years to consider tenants' changing circumstances to allow them to take up a different part of the 'offer.' There was a high level of support for regularly reviewing the needs of social tenants. Two-thirds (66%) of the public agreed that needs should be regularly reviewed, while only 16 per cent disagreed (figure 7.8). Fewer social renters (53%) supported this than either owners (69%) or private renters (67%). Income was also a factor here, with almost three-quarters (73%) of people on incomes of £30,000 or more agreeing with regular reviews.

To what extent do you agree or disagree with the following statements - Once someone is given a social housing property, their need to carry on living there should be reviewed on a regular basis

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 14    | 69           |
| Social renters (680)                 | 26    | 53           |
| Private renters (356)                | 10    | 67           |
| Household income                     |       |              |
| <£9.5k (433)                         | 19    | 59           |
| £9.5k - £17.4k (562)                 | 15    | 69           |
| £17.5k - £29.9k (410)                | 14    | 68           |
| £30k+ (655)                          | 15    | 73           |
| Age                                  |       |              |
| 16-24 (401)                          | 12    | 66           |
| 25-44 (1,073)                        | 13    | 69           |
| 45-64 (1,044)                        | 21    | 64           |
| 65-74 (490)                          | 18    | 66           |
| 75+ (336)                            | 15    | 58           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 13    | 67           |
| <55 Single with children (288)       | 17    | 61           |
| <55 Couple with no children (434)    | 18    | 66           |
| <55 Couple with children (712)       | 13    | 69           |
| 55+ With or without children (1,341) | 18    | 64           |
| Region                               |       |              |
| North (1,010)                        | 17    | 63           |
| Midlands (910)                       | 18    | 69           |
| South (936)                          | 15    | 68           |
| London (488)                         | 12    | 61           |

statements - Once someone is given a social housing property, their need to carry on living there should be reviewed on a regular basis

| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 26    | 53           |
| Previously in SR but not now (901)          | 21    | 62           |
| Never lived in SR (1,763)                   | 10    | 71           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 18    | 67           |
| Nothing/don't know (1,460)                  | 13    | 64           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.7.4.	 Tenancy Abuses

Of all the suggestions put to people in the survey, the highest level of support was shown for evicting people who abuse the conditions of their tenancy, for example by subletting their property. More than eight in ten (81%) supported this with only 5 per cent against (figure 7.8). It was owners, those on the highest incomes, and those who knew a lot or a little about how social housing is allocated, where support for this was strongest.

To what extent do you agree or disagree with the following statements - People in social housing who abuse the conditions of their tenancy, for example by subletting their property, should not be allowed to stay in their homes

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 5     | 83           |
| Social renters (680)                 | 5     | 80           |
| Private renters (356)                | 7     | 74           |
| Household income                     |       |              |
| <£9.5k (433)                         | 6     | 79           |
| £9.5k - £17.4k (562)                 | 5     | 82           |
| £17.5k - £29.9k (410)                | 6     | 79           |
| £30k+ (655)                          | 4     | 87           |
| Age                                  |       |              |
| 16-24 (401)                          | 7     | 75           |
| 25-44 (1,073)                        | 5     | 82           |
| 45-64 (1,044)                        | 4     | 84           |
| 65-74 (490)                          | 8     | 81           |
| 75+ (336)                            | 3     | 81           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 8     | 75           |
| <55 Single with children (288)       | 5     | 78           |
| <55 Couple with no children (434)    | 6     | 82           |
| <55 Couple with children (712)       | 3     | 85           |
| 55+ With or without children (1,341) | 4     | 82           |
| Region                               |       |              |
| North (1,010)                        | 5     | 83           |
| Midlands (910)                       | 6     | 84           |
| South (936)                          | 5     | 81           |
| London (488)                         | 3     | 74           |

To what extent do you agree or disagree with the following statements - People in social housing who abuse the conditions of their tenancy, for example by subletting their property, should not be allowed to stay in their homes

| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 5     | 80           |
| Previously in SR but not now (901)          | 4     | 84           |
| Never lived in SR (1,763)                   | 5     | 80           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 4     | 85           |
| Nothing/don't know (1,460)                  | 6     | 76           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.7.5.	 Accepting Advice On How To Find Work

While one in five (20%) of the general public disagreed with a requirement for out of work social tenants to take up help and advice from their landlord, almost six in ten (59%) agreed with it, and one in five (20%) strongly agreed. There was less support among existing social renters, but still a majority (52%) supported a requirement to take up help and advice. Similarly, those on higher incomes (62 per cent of those on £30,000 or more), and younger people (67 per cent of under 25 year olds) were all more likely to support this tougher line for non-working social renters.

To what extent do you agree or disagree with the following statements - Social housing tenants who are out of work should be required to take up help and advice from their landlord on how to find work as a condition of their tenancy

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 20    | 60           |
| Social renters (680)                 | 25    | 52           |
| Private renters (356)                | 15    | 60           |
| Household income                     |       |              |
| <£9.5k (433)                         | 22    | 56           |
| £9.5k - £17.4k (562)                 | 21    | 58           |
| £17.5k - £29.9k (410)                | 18    | 60           |
| £30k+ (655)                          | 22    | 62           |
| Age                                  |       |              |
| 16-24 (401)                          | 12    | 67           |
| 25-44 (1,073)                        | 19    | 58           |
| 45-64 (1,044)                        | 26    | 56           |
| 65-74 (490)                          | 23    | 55           |
| 75+ (336)                            | 16    | 58           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 16    | 63           |
| <55 Single with children (288)       | 16    | 63           |
| <55 Couple with no children (434)    | 21    | 58           |
| <55 Couple with children (712)       | 21    | 58           |
| 55+ With or without children (1,341) | 23    | 56           |
| Region                               |       |              |
| North (1,010)                        | 22    | 58           |
| Midlands (910)                       | 23    | 58           |
| South (936)                          | 21    | 59           |
| London (488)                         | 12    | 59           |
required to take up help and advice from their landlord on how to find work as a condition of their tenancy
| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 25    | 52           |
| Previously in SR but not now (901)          | 24    | 56           |
| Never lived in SR (1,763)                   | 17    | 62           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 23    | 60           |
| Nothing/don't know (1,460)                  | 17    | 57           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## 7.7.6.	 Tenant Security

Two out of five (41%) agreed that social tenants should be allowed to stay in their home as long as they want even if their circumstances change so that they can afford to rent privately or buy a home of their own (figure 7.8). Slightly fewer (37%) disagreed that social tenants should be allowed to stay in their homes as long as they want. Social renters, perhaps not surprisingly, were much keener on being able to remain regardless of circumstances than either owners or private renters. Those who have never lived in the social rented sector were least likely to be in favour, with more of this group disagreeing than agreeing that tenants should be allowed to remain in their homes as long as they want. People's attitudes on this issue varied considerably according to their income. Households with income of £30,000 or more disagreed with the right of social tenants to remain in their homes as long as they want (55%) compared to all other income groups that agreed with the statement. There was also a tendency for older people to be more in favour: a little under a half (46%) of those aged 65 or more agreed that tenants should be allowed to remain in their homes as long as they want compared with 35 per cent of under 25 year olds.

To what extent do you agree or disagree with the following statements - Social housing tenants should be able to remain in their home as long as they want even if they now earn enough that they could afford to rent privately or buy their own home

| %                                    | % 
       | Net agree    |
|--------------------------------------|-------|--------------|
| Disagree                             | Agree | (±)          |
| Tenure                               |       |              |
| Owners (2,281)                       | 42    | 37           |
| Social renters (680)                 | 20    | 62           |
| Private renters (356)                | 35    | 38           |
| Household income                     |       |              |
| <£9.5k (433)                         | 20    | 55           |
| £9.5k - £17.4k (562)                 | 27    | 52           |
| £17.5k - £29.9k (410)                | 36    | 43           |
| £30k+ (655)                          | 55    | 28           |
| Age                                  |       |              |
| 16-24 (401)                          | 39    | 35           |
| 25-44 (1,073)                        | 40    | 40           |
| 45-64 (1,044)                        | 36    | 43           |
| 65-74 (490)                          | 33    | 46           |
| 75+ (336)                            | 28    | 46           |
| Household type (life stage)*         |       |              |
| <55 Single no children (547)         | 40    | 37           |
| <55 Single with children (288)       | 28    | 50           |
| <55 Couple with no children (434)    | 38    | 40           |
| <55 Couple with children (712)       | 43    | 37           |
| 55+ With or without children (1,341) | 33    | 45           |
| Region                               |       |              |
| North (1,010)                        | 27    | 51           |
| Midlands (910)                       | 40    | 41           |
| South (936)                          | 49    | 29           |
| London (488)                         | 26    | 45           |

To what extent do you agree or disagree with the following statements - Social housing tenants should be able to remain in their home as long as they want even if they now earn enough that they could afford to rent privately or buy their own home

| %                                           | % 
       | Net agree    |
|---------------------------------------------|-------|--------------|
| Disagree                                    | Agree | (±)          |
| Experience of the social rented (SR) sector |       |              |
| Currently in SR (680)                       | 20    | 62           |
| Previously in SR but not now (901)          | 32    | 48           |
| Never lived in SR (1,763)                   | 45    | 32           |
| Knowledge of allocations policies           |       |              |
| A lot/a little (1,884)                      | 39    | 43           |
| Nothing/don't know (1,460)                  | 34    | 40           |

Source: Ipsos MORI Note: Base sizes in brackets. * 'Other' life stage category not presented due to small base size

## Section C Housing Advice

In this final section, we examined the general public's views on sources of housing advice. Housing advice provided by local authority staff is increasingly being administered through a 'housing options approach'. Under a housing options approach, the feasibility of securing, improving or adapting a customer's existing accommodation is explored and appropriate measures are taken to do this. Failing that, the full range of possible routes to accessing alternative accommodation is explored. The Hills review on the future role of social housing in England highlighted the success of this approach and suggested that it could form the basis for more holistic 'enhanced' housing options services.13 Communities and Local Government is currently taking this approach forward in a series of housing options trailblazers.

## Chapter 8 Housing Advice

In this final section we consider some of the main sources of housing advice used by the population and look in a bit more detail about the specific types of advice that would be useful for those in each of the main tenure groups.

## 8.1. 	 Sources Of Housing Advice

Friends/family and other personal contacts were the most common source used for advice about housing. Other important sources included the internet, local councils, estate agents and the Citizens Advice Bureau. Less commonly used included solicitors and local housing offices and fewer than one in ten would use a housing association or independent housing advice service. Just one per cent of the population would approach their employer for housing advice. 

If you needed advice about housing, which, if any, of these would you be most likely to use?

Some quite distinct patterns emerge, however, when we look in more detail at sources of housing advice used by tenure and income levels. For owners, friends and family and the internet were the main sources of housing advice used. Estate agents were also an important source of advice for this tenure group, whereas far fewer would use the council for housing advice. For private renters, friends and family and the internet were also the main sources of advice used, The Citizens Advice Bureau was also an important source for private renters. In contrast, those in the social rented sector were more likely to use the council as a source of advice and were much less likely to rely on friends or family or the internet. By income, it was clear that for those on the lowest incomes, the council was the most commonly used source of housing advice, whereas those on the highest incomes were most likely to use the internet and friends and family.

If you needed advice about housing, which, if any, of these would you be most likely to use? Top five mentions

TENURE
INCOME

## 8.2. 	 Demand For New Housing Advice Services

If a new service was available locally to provide advice about future housing options, just under half of the population would be likely to use the service compared to slightly more than two in five who would not. Again differences in potential demand for such a new service were evident by tenure, income and geographical region.

Renters were most likely to use a new service - around seven out of ten - whereas just two out of five owners indicated they would be likely to use such a service. 

Similarly it was those on the lowest incomes who would be most likely to use a new housing advice service. Three out of five with income of less than £9,500 indicated they would use the service, compared to two out of five with income of £30,000 and above. There was also an interesting difference by region, with those in London most likely to use a new local service, and those in the south of England least likely to use it. The acute pressures on the London housing market in combination with the income and tenure profiles of these two regions are most likely to help explain these observed differences. 

about your future housing options, how likely or unlikely would you be to use the service?

% Certain/likely to
% Not certain/likely to
49
45
All respondents TENURE
Owners
40
53
Social renters
71
23
Private renters
69
27
32
60
INCOME
<£9.5k £9.5k - £17.4k
59
38
50
46
£17.5k - £29.9k
41
55
£30k+
REGION
North
48
45
45
49
Midlands South
43
52
23
69
London

Source: Ipsos MORI 

## 8.3.	 Types Of Housing Advice

Each tenure group was asked what types of housing advice would be useful to them and we begin with the responses of those living in social rented housing.

8.3.1 	
Social renters Around one in five social renters would find advice on right to buy and eligibility of benefits (other than housing benefit/ local housing allowance) to be useful. Advice on moving home within the social rented sector and dealing with the landlord over repairs would be useful for around one out of six of the social rented population. 

One out of eight social renters would find advice to help buy a property useful, although fewer than one in ten would find advice to help gain access to the private rented sector or advice on shared ownership and other low cost home ownership options to be useful. When looking at responses by broad income band it was noticeable that for social renters on the lowest incomes, eligibility for benefits (other than housing benefit) and dealing with the landlord about repairs are the types of housing advice most would find useful. For those on higher incomes, most would find advice on right to buy useful. A quarter of social renters with income of £17,500 or more would also find advice on what to do when circumstances change useful. For those social renters with income levels in between, a fifth mentioned advice on how to find another home in the social rented sector would be useful. 

## 8.3.2. 	 Private Renters

More than a quarter of all private renters indicated that general advice on the tenancy and dealing with the landlord over repairs were the types of advice most would find useful. Advice to assist with entry into the owner-occupied market was considered useful for slightly fewer than a quarter of private renters (compared to 12 per cent of social renters) and a fifth considered advice to help with access to the social rented sector would be useful. As with social renters the usefulness of advice on shared ownership and other low cost home ownership options was a relatively low priority, although there appeared more support for this among private renters than among social renters - 13 per cent versus 7 per cent respectively. Similar proportions of private and social renters considered advice on eligibility for housing benefit (local housing allowance) and other benefits to be useful. 

Which if any of these types of housing advice would you find useful?

For low income private renters, the priorities for housing advice included general advice on the tenancy, dealing with the landlord about repairs, applying for social rented accommodation and eligibility for housing benefit. Eligibility for benefits and applying for social rented housing were much lower priorities for high income private renters. Again it was advice on general tenancy issues and repairs that most considered useful in this group. For those private renters with income in between, the advice most would find useful was how to apply for social rented housing.

Which if any of these types of housing advice would you find useful? Top five mentions

## 8.3.3. 	 Owners

Over a third of all owners would find advice on maintaining and repairing their home to be useful and almost a quarter considered eligibility for grants to be a useful type of advice. General financial advice, particularly on the different types of mortgages were relatively lower priorities although a significant proportion of owners considered these to be useful types of advice. The support for advice on benefits as well as equity release was much lower among owners, with one out of ten or less indicating they would find this type of advice useful. 

Which if any of these types of housing advice would you find useful?

Advice on repairs and maintenance and eligibility for grants were consistently viewed as useful, regardless of the income levels of owners. The most noticeable difference in response was that owners with higher incomes were more likely than lower income owners to consider general financial advice, particularly on the different types of mortgage, together with advice on selling and buying a property to be useful. For those on the lowest incomes, advice on mortgages and financial advice in general were lower priorities.

Which if any of these types of housing advice would you find useful? 

Top five mentions

## Appendix 1 Statistical Reliability

The sample tolerances that apply to the percentage results in this report are given in the table below. This table shows the possible variation that might be anticipated because a sample, rather than the entire population, was interviewed. As indicated, sampling tolerances vary with the size of the sample and the size of the percentage results.

Approximate sampling tolerances applicable to percentages at or near these levels
10% or 
30% or 
Size of sample on which survey result is based
90%
70%
50%
1,100
2
3
3
750
2
3
4
500
3
4
4
400
3
5
5
300
3
5
6
200
4
6
7
100
6
9
10
50
8
13
14

Source: Ipsos MORI 
For example, on a question where 50 per cent of the people in a weighted sample of 1,100 respond with a particular answer, the chances are 95 in 100 that this result would not vary more than 3 percentage points, plus or minus, from a complete coverage of the entire population using the same procedures.

Tolerances are also involved in the **comparison of results** from different parts of the sample. A difference, in other words, must be of at least a certain size to be considered statistically significant. The following table is a guide to the sampling tolerances applicable to comparisons.

Differences required for significance at or near these percentages
10% or 
30% or 
Size of sample on which survey result is based
90%
70%
50%
500 and 500
4
6
6
250 and 250
5
8
9
200 and 200 
6
9
10
150 and 150
7
10
11
100 and 100
8
13
14
50 and 50
12
18
20

Source: Ipsos MORI 
Caution should be exercised when comparing small sub–groups to ensure that the findings are statistically significant. 

## Appendix 2 Topline Results Household History Q1. For How Many Years Have You Personally Lived In This House/ Flat?

| Combined                         | July                                                            | August   |
|----------------------------------|-----------------------------------------------------------------|----------|
| %                                | %                                                               | %        |
| Base: All valid responses        |                                                                 |          |
| (3,344)                          | (1,650)                                                         | (1,694)  |
| Less than 1 year                 | -                                                               | -        |
| 1–5 years                        | 31                                                              | 29       |
| 6–15 years                       | 28                                                              | 28       |
| 16–24 years                      | 14                                                              | 14       |
| 25+ years                        | 19                                                              | 19       |
| No answer                        | 7                                                               | 7        |
| Don't know                       | 1                                                               | 1        |
| Q2.                              | Is this property owned or rented in you or your partner's name, |          |
| or is it in someone else's name? |                                                                 |          |
| Combined                         | July                                                            | August   |
| %                                | %                                                               | %        |
| Base: All valid responses        |                                                                 |          |
| (3,344)                          | (1,650)                                                         | (1,694)  |
| Respondent                       | 77                                                              | 77       |
| Partner                          | 30                                                              | 30       |
| Someone else                     | 17                                                              | 16       |
| Don't know                       | 1                                                               | 1        |

## Q3. Thinking Back To Your Childhood, Which Of These Types Of Accommodation Did You Live In Up To The Age Of 16? What Other Types?

| Combined                        | July    | August   |
|---------------------------------|---------|----------|
| %                               | %       | %        |
| Base: All valid responses       |         |          |
| (3,344)                         | (1,650) | (1,694)  |
| Local authority/council housing | 29      | 30       |
| Housing association housing     | 3       | 3        |
| Private rented housing          | 17      | 18       |
| Owner occupied housing          | 57      | 57       |
| *                               | *       | -        |
| part buy)                       |         |          |
| Social care                     | 1       | *        |
| Other                           | 2       | 2        |
| Don't know                      | 1       | 1        |

## Q4. And Which Of These Were You Living In For The Longest Time Up To The Age Of 16?

| Combined                        | July    | August   |
|---------------------------------|---------|----------|
| %                               | %       | %        |
| Base: All valid responses       |         |          |
| (3,344)                         | (1,650) | (1,694)  |
| Local authority/council housing | 26      | 26       |
| Housing association housing     | 3       | 3        |
| Private rented housing          | 14      | 12       |
| Owner occupied housing          | 54      | 55       |
| *                               | *       | *        |
| part buy)                       |         |          |
| Social care                     | 1       | 1        |
| Other                           | 1       | 1        |
| Don't know                      | 1       | 2        |

## Q5. Now Thinking About The Time *Since* You Were 16, Which, If Any, Of These Types Of Accommodation Have You *Ever* Lived In, Including Your Current Home? What Other Types?

| Combined                        | July    | August   |
|---------------------------------|---------|----------|
| %                               | %       | %        |
| Base: All valid responses       |         |          |
| (3,344)                         | (1,650) | (1,694)  |
| Local authority/council housing | 30      | 28       |
| Housing association housing     | 9       | 7        |
| Private rented housing          | 43      | 43       |
| Owner occupied housing          | 81      | 74       |
| 2                               | 2       | 2        |
| part buy)                       |         |          |
| Social care                     | 1       | *        |
| Other                           | 2       | 2        |
| Don't know                      | 1       | 1        |

## Q6. And Which Of These Types Of Accommodation Have You Spent Most Time In Since You Were 16?

| Combined                        | July    | August   |
|---------------------------------|---------|----------|
| %                               | %       | %        |
| Base: All valid responses       |         |          |
| (3,344)                         | (1,650) | (1,694)  |
| Local authority/council housing | 16      | 15       |
| Housing association housing     | 4       | 4        |
| Private rented housing          | 13      | 14       |
| Owner occupied housing          | 65      | 65       |
| 1                               | 1       | 1        |
| part buy)                       |         |          |
| Social care                     | *       | *        |
| Other                           | 1       | 1        |
| Don't know                      | 1       | 2        |

## Q7. Some People Qualify For Housing Benefit Or Local Housing Allowance, Either As A Rent Rebate Or As An Allowance. Do You Or Other Members Of Your Current Household Receive Any Housing Benefit Or Local Housing Allowance?

| Combined                  | July    | August   |
|---------------------------|---------|----------|
| %                         | %       | %        |
| Base: All valid responses |         |          |
| (3,344)                   | (1,650) | (1,694)  |
| Yes                       | 12      | 11       |
| No                        | 85      | 86       |
| Don't know                | 3       | 3        |

## Q8A. Which, If Any, Of These Types Of Housing Advice Would You Find Useful? Which Others?

| Combined                                     | July    | August   |
|----------------------------------------------|---------|----------|
| %                                            | %       | %        |
| Base: All respondents who are owner occupier |         |          |
| (2,281)                                      | (1,148) | (1,133)  |
| Repairing and maintaining my home            | 34      | 30       |
| Different types of mortgage                  | 19      | 19       |
| 10                                           | 7       | 12       |
| mortgage payments                            |         |          |
| Releasing equity from my home                | 8       | 7        |
| 13                                           | 10      | 15       |
| housing                                      |         |          |
| 16                                           | 15      | 17       |
| one                                          |         |          |
| 7                                            | 7       | 8        |
| housing costs                                |         |          |
| 24                                           | 21      | 28       |
| adapt my property                            |         |          |
| Eligibility for other benefits               | 10      | 8        |
| Other                                        | *       | *        |
| No answer                                    | 32      | 34       |
| Don't know                                   | 6       | 7        |
| Q8b.                                   | Which, if any, of these types of housing advice would you find    |
|----------------------------------------|-------------------------------------------------------------------|
| useful? Which others?                  |                                                                   |
| Combined                               | July                                                              |
| %                                      | %                                                                 |
| Base: All valid responses              |                                                                   |
| (680)                                  | (314)                                                             |
| 18                                     | 14                                                                |
| social rented sector                   |                                                                   |
| 8                                      | 5                                                                 |
| sector                                 |                                                                   |
| 7                                      | 4                                                                 |
| home ownership/key worker schemes      |                                                                   |
| Right to Buy                           | 20                                                                |
| 12                                     | 6                                                                 |
| housing/saving for a deposit to buy a  |                                                                   |
| property                               |                                                                   |
| 18                                     | 16                                                                |
| (e.g. need a bigger home or move to a  |                                                                   |
| new area)                              |                                                                   |
| Dealing with my landlord about rent    | 9                                                                 |
| Dealing with my landlord about repairs | 17                                                                |
| How to complain to my landlord         | 9                                                                 |
| 15                                     | 10                                                                |
| housing allowance and how to apply     |                                                                   |
| Eligibility for other benefits         | 19                                                                |
| 17                                     | 15                                                                |
| housing allowance problems             |                                                                   |
| 15                                     | 14                                                                |
| to housing benefit/local housing       |                                                                   |
| allowance                              |                                                                   |
| Other                                  | -                                                                 |
| No answer                              | 24                                                                |
| Don't know                             | 9                                                                 |
| Q8c.                                     | Which, if any, of these types of housing advice would you find    |
|------------------------------------------|-------------------------------------------------------------------|
| useful? Which others?                    |                                                                   |
| Combined                                 | July                                                              |
| %                                        | %                                                                 |
| Base: All valid responses                |                                                                   |
| (356)                                    | (177)                                                             |
| General advice on my tenancy             | 27                                                                |
| 19                                       | 16                                                                |
| association home                         |                                                                   |
| 13                                       | 10                                                                |
| home ownership/key worker schemes        |                                                                   |
| What to do if I fall behind with my rent | 14                                                                |
| 23                                       | 15                                                                |
| housing/saving for a deposit to buy a    |                                                                   |
| property                                 |                                                                   |
| Dealing with my landlord about rent      | 16                                                                |
| Dealing with my landlord about repairs   | 26                                                                |
| How to complain to my landlord           | 14                                                                |
| 18                                       | 14                                                                |
| housing allowance and how to apply       |                                                                   |
| Eligibility for other benefits           | 17                                                                |
| 11                                       | 8                                                                 |
| housing allowance problems               |                                                                   |
| 16                                       | 9                                                                 |
| to housing benefit/local housing         |                                                                   |
| allowance                                |                                                                   |
| Other                                    | -                                                                 |
| No answer                                | 23                                                                |
| Don't know                               | 5                                                                 |

## Q9. If You Needed Advice About Housing, Which, If Any, Of These Would You Be Most Likely To Use? Which Others?

| Combined                               | July    | August   |
|----------------------------------------|---------|----------|
| %                                      | %       | %        |
| Base: All respondents                  |         |          |
| (3,344)                                | (1,650) | (1,694)  |
| My local council                       | 26      | 25       |
| Local housing office                   | 15      | 12       |
| Housing association                    | 9       | 8        |
| Independent housing advice service     | 8       | 7        |
| Citizens' Advice Bureau (CAB)          | 22      | 21       |
| Estate agent                           | 22      | 21       |
| Solicitor                              | 15      | 17       |
| Employer                               | 1       | 1        |
| Friends/family/other personal contacts | 34      | 34       |
| Internet                               | 27      | 23       |
| Other                                  | *       | *        |
| No answer                              | 5       | 6        |
| Don't know                             | 5       | 6        |

## Q10. If There Was A New Service Available Locally Providing You With Advice About Your Future Housing Options, How Likely Or Unlikely Would You Be To Use The Service?

| Combined              | July    | August   |
|-----------------------|---------|----------|
| %                     | %       | %        |
| Base: All respondents |         |          |
| (3,344)               | (1,650) | (1,694)  |
| Certain to            | 7       | 6        |
| Very likely           | 17      | 16       |
| Fairly likely         | 25      | 24       |
| Not very likely       | 21      | 23       |
| Not at all likely     | 15      | 14       |
| Certain not to        | 8       | 10       |
| Don't know            | 7       | 7        |
| Likely                | 49      | 46       |
| Not likely            | 45      | 46       |

## Q11. Are You Or Your Partner Currently On A Social Housing Register Or Waiting List?

| Combined                  | July    | August   |
|---------------------------|---------|----------|
| %                         | %       | %        |
| Base: All valid responses |         |          |
| (2,664)                   | (1,336) | (1,328)  |
| 3                         | 3       | 3        |
| waiting list              |         |          |
| 94                        | 93      | 95       |
| waiting list              |         |          |
| Don't know                | 3       | 3        |

## Q12. Approximately How Long Have You Or Your Partner Been On The Housing Register Or Waiting List?

| Combined                                     | July   | August   |
|----------------------------------------------|--------|----------|
| %                                            | %      | %        |
| (80)                                         | (41)   | (39)     |
| Base: All respondents on housing register or |        |          |
| waiting list                                 |        |          |
| Less than 3 months                           | 12     | 15       |
| 3 months but less than 6 months              | 9      | 7        |
| 6 months but less than 1 year                | 14     | 3        |
| 1 year but less than 2 years                 | 19     | 27       |
| 2 years but less than 3 years                | 8      | 8        |
| 3 years but less than 5 years                | 14     | 20       |
| 5 years but less than 10 years               | 17     | 16       |
| More than 10 years                           | 6      | 3        |
| Don't know/can't remember                    | 1      | -        |
| Less than 1 year                             | 35     | 26       |
| 1–10 years                                   | 58     | 71       |

## Q13. How Satisfied Or Dissatisfied Are You With The Information Provided About How Long You Have To Wait To Be Housed?

| Combined                                     | July   | August   |
|----------------------------------------------|--------|----------|
| %                                            | %      | %        |
| (80)                                         | (41)   | (39)     |
| Base: All respondents on housing register or |        |          |
| waiting list                                 |        |          |
| Very satisfied                               | 7      | 9        |
| Fairly satisfied                             | 20     | 17       |
| Neither satisfied nor dissatisfied           | 8      | 10       |
| Fairly dissatisfied                          | 29     | 31       |
| Very dissatisfied                            | 36     | 34       |
| Don't know                                   | -      | -        |
| Satisfied                                    | 26     | 25       |
| Dissatisfied                                 | 65     | 65       |
| Net satisfaction                             | –39    | –40      |

## Q14. What Are Your Main Reasons For Not Registering On A Social Housing Register Or Waiting List? What Other Reasons?

| Combined                                         | July    | August   |
|--------------------------------------------------|---------|----------|
| %                                                | %       | %        |
| (2,584)                                          | (1,295) | (1,289)  |
| Base: All respondents in private rented or owner |         |          |
| occupied accommodation who are not on a          |         |          |
| housing register or waiting list.                |         |          |
| Happy where I am                                 | 43      | 40       |
| Own my own home                                  | 64      | 65       |
| 1                                                | 1       | 2        |
| some point                                       |         |          |
| 2                                                | 2       | 1        |
| housing association accommodation                |         |          |
| Don't think I'm eligible                         | 6       | 6        |
| *                                                | *       | *        |
| dwelling                                         |         |          |
| Don't know how to apply/register                 | 1       | 1        |
| Waiting list too long                            | 1       | 1        |
| Not likely to get what I want                    | 1       | 1        |
| Have applied before and not worth it             | *       | 1        |
| Just haven't got round to it                     | 2       | 2        |
| Other                                            | 1       | 1        |
| Don't know                                       | 1       | 1        |
| No answer                                        | 2       | 2        |

I am now going to ask you about your views on social housing, by which I mean accommodation that is rented from either a council or a housing association. 

We are interested in your opinions even if you feel you don't know very much about it. Please answer these questions bearing in mind that in some parts of the country, there is not enough social housing for everybody who wants it.

## To What Extent Do You Agree Or Disagree With Each Of The Following Statements?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 2       | 2        |
| Tend to agree              | 21      | 20       |
| Neither agree nor disagree | 23      | 23       |
| Tend to disagree           | 19      | 18       |
| Strongly disagree          | 13      | 15       |
| Don't know                 | 22      | 22       |
| Agree                      | 23      | 22       |
| Disagree                   | 32      | 33       |
| Net agree                  | –9      | –10      |

## Q15B. More Low Income Working Households Should Be Allocated Social Housing Rather Than Always Allocating To Very Vulnerable Groups, Like Homeless People And Others In The Greatest Need?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 12      | 13       |
| Tend to agree              | 36      | 36       |
| Neither agree nor disagree | 25      | 25       |
| Tend to disagree           | 17      | 16       |
| Strongly disagree          | 3       | 3        |
| Don't know                 | 7       | 7        |
| Agree                      | 48      | 49       |
| Disagree                   | 19      | 19       |
| Net agree                  | +29     | +30      |

## Q15C. People With Significant Savings - For Example Over £20,000 - Should Not Be Entitled To Social Housing?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 11      | 12       |
| Tend to agree              | 29      | 28       |
| Neither agree nor disagree | 19      | 20       |
| Tend to disagree           | 25      | 24       |
| Strongly disagree          | 9       | 12       |
| Don't know                 | 5       | 5        |
| Agree                      | 41      | 40       |
| Disagree                   | 35      | 36       |
| Net agree                  | +6      | +4       |

## Q15D. People Who Have Lived In An Area For A Long Time Should Be Given More Priority For Social Housing In That Area, Even If Others Are Living In Worse Circumstances?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 14      | 14       |
| Tend to agree              | 34      | 32       |
| Neither agree nor disagree | 18      | 18       |
| Tend to disagree           | 24      | 24       |
| Strongly disagree          | 6       | 7        |
| Don't know                 | 5       | 4        |
| Agree                      | 48      | 47       |
| Disagree                   | 30      | 31       |
| Net agree                  | +18     | +16      |

## Q15E. Social Housing Tenants Should Be Able To Remain In Their Home As Long As They Want Even If They Now Earn Enough That They Could Afford To Rent Privately Or Buy Their Own Home?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 11      | 12       |
| Tend to agree              | 30      | 29       |
| Neither agree nor disagree | 17      | 17       |
| Tend to disagree           | 26      | 26       |
| Strongly disagree          | 11      | 11       |
| Don't know                 | 5       | 5        |
| Agree                      | 41      | 41       |
| Disagree                   | 37      | 37       |
| Net agree                  | +5      | +4       |

## Q15F. Adult Children Living With Their Parents In Social Housing Should Be Entitled To Inherit The Tenancy When Their Parents Die?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 20      | 22       |
| Tend to agree              | 36      | 35       |
| Neither agree nor disagree | 13      | 13       |
| Tend to disagree           | 17      | 18       |
| Strongly disagree          | 8       | 8        |
| Don't know                 | 4       | 4        |
| Agree                      | 57      | 56       |
| Disagree                   | 25      | 27       |
| Net agree                  | +31     | +30      |

## Q15G. People Who Are Living In Social Housing That'S Larger Than They Need Should Be Required To Move To A Smaller Property?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 18      | 18       |
| Tend to agree              | 42      | 42       |
| Neither agree nor disagree | 16      | 17       |
| Tend to disagree           | 15      | 15       |
| Strongly disagree          | 5       | 6        |
| Don't know                 | 4       | 3        |
| Agree                      | 60      | 60       |
| Disagree                   | 20      | 20       |
| Net agree                  | +41     | +40      |

## Q15H. Once Someone Is Given A Social Housing Property, Their Need To Carry On Living There Should Be Reviewed On A Regular Basis?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 18      | 17       |
| Tend to agree              | 48      | 49       |
| Neither agree nor disagree | 14      | 14       |
| Tend to disagree           | 11      | 10       |
| Strongly disagree          | 5       | 6        |
| Don't know                 | 4       | 4        |
| Agree                      | 66      | 66       |
| Disagree                   | 16      | 16       |
| Net agree                  | +50     | +50      |

## Q15I. People Should Expect To Wait At Least 18 Months Before Being Allocated Social Housing?

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 4       | 5        |
| Tend to agree              | 16      | 16       |
| Neither agree nor disagree | 19      | 19       |
| Tend to disagree           | 35      | 35       |
| Strongly disagree          | 20      | 20       |
| Don't know                 | 6       | 5        |
| Agree                      | 21      | 20       |
| Disagree                   | 54      | 55       |
| Net agree                  | –34     | –35      |

## Q16. How Much, If Anything, Do You Feel You Know About How Council And Housing Association Homes Are Allocated To People? Do You…

| Combined              | July    | August   |
|-----------------------|---------|----------|
| %                     | %       | %        |
| Base: All respondents |         |          |
| (3,344)               | (1,650) | (1,694)  |
| Know a lot            | 8       | 7        |
| Know a little         | 48      | 49       |
| Know nothing          | 41      | 41       |
| Don't know            | 3       | 3        |

## Social Renters Q17. Which, If Any, Of These Were Your Main Reasons For Moving Into Social Housing? Which Others?

| Combined                              | July   | August   |
|---------------------------------------|--------|----------|
| %                                     | %      | %        |
| Base: All respondents who social rent |        |          |
| (680)                                 | (314)  | (366)    |
| 17                                    | 16     | 17       |
| a relationship breakdown              |        |          |
| 3                                     | 4      | 3        |
| was repossessed                       |        |          |
| I was in rent arrears                 | 2      | 2        |
| 15                                    | 16     | 15       |
| waiting for a social rented property  |        |          |
| 7                                     | 4      | 10       |
| would get more support alongside my   |        |          |
| housing                               |        |          |
| It was all I could afford at the time | 29     | 31       |
| 10                                    | 9      | 10       |
| accommodation                         |        |          |
| I wanted to mover to a new area       | 9      | 10       |
| It was easily available at the time   | 9      | 11       |
| 16                                    | 15     | -        |
| housing                               |        |          |
| 2                                     | 1      | -        |
| tenants                               |        |          |
| 6                                     | 6      | -        |
| had a social rented property          |        |          |
| Other                                 | 4      | 3        |
| No answer                             | 6      | 6        |
| Don't know                            | 3      | 3        |
| Q18.                                                          | And how long is it since you first became a social rented tenant,    |
|---------------------------------------------------------------|----------------------------------------------------------------------|
| by which I mean having a tenancy in your own name or jointly? |                                                                      |
| Combined                                                      | July                                                                 |
| %                                                             | %                                                                    |
| Base: All respondents who social rent                         |                                                                      |
| (680)                                                         | (314)                                                                |
| Less than 1 year                                              | -                                                                    |
| 1–5 years                                                     | 24                                                                   |
| 6–15 years                                                    | 28                                                                   |
| 16–24 years                                                   | 10                                                                   |
| 25+ years                                                     | 19                                                                   |
| No answer                                                     | 8                                                                    |
| Don't know                                                    | 11                                                                   |
| Q19.                                                          | And before you first moved into social rented housing,               |
| approximately how long were you on a housing register or      |                                                                      |
| waiting list yourself?                                        |                                                                      |
| Combined                                                      | July                                                                 |
| %                                                             | %                                                                    |
| Base: All respondents who social rent                         |                                                                      |
| (680)                                                         | (314)                                                                |
| Less than 3 months                                            | 14                                                                   |
| 3 months but less than 6 months                               | 12                                                                   |
| 6 months but less than 1 year                                 | 13                                                                   |
| 1 year but less than 2 years                                  | 10                                                                   |
| 2 years but less than 3 years                                 | 7                                                                    |
| 3 years but less than 5 years                                 | 7                                                                    |
| 5 years but less than 10 years                                | 4                                                                    |
| More than 10 years                                            | 3                                                                    |
| Was not on a waiting list                                     | 15                                                                   |
| Don't know/can't remember                                     | 16                                                                   |

## Q20. What, If Anything, Do You Consider To Be The *Best* Things About Living In Council Or Housing Association Housing?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who social rent  |        |          |
| (680)                                  | (314)  | (366)    |
| 21                                     | 22     | 20       |
| live in for as long as I want          |        |          |
| Have right to buy                      | 5      | 6        |
| Reliable landlord                      | 13     | 11       |
| 3                                      | 4      | 3        |
| house, etc.)                           |        |          |
| The condition of properties            | 7      | 6        |
| Location                               | 8      | 9        |
| Type of neighbourhood                  | 6      | 4        |
| Being near friends/family              | 4      | 3        |
| Sense of community                     | 2      | 3        |
| Community facilities                   | 2      | 3        |
| Low/affordable rents                   | 29     | 27       |
| 8                                      | 11     | 6        |
| mortgage                               |        |          |
| 38                                     | 40     | 37       |
| responsibility for upkeep              |        |          |
| Provision of other services on estates | 2      | 1        |
| 2                                      | 1      | 2        |
| with the property (e.g. decorations/   |        |          |
| alterations)                           |        |          |
| 1                                      | 1      | 1        |
| about my home                          |        |          |
| Other                                  | 2      | 3        |
| No answer                              | 10     | 11       |
| Don't know                             | 7      | 5        |

## Q21. And What, If Anything, Do You Consider To Be The *Worst* Things About Living In Council Or Housing Association Housing? Anything Else

| Combined                              | July   | August   |
|---------------------------------------|--------|----------|
| %                                     | %      | %        |
| Base: All respondents who social rent |        |          |
| (680)                                 | (314)  | (366)    |
| Don't get choice of property/location | 11     | 7        |
| 4                                     | 4      | 5        |
| garden, etc                           |        |          |
| Properties are in poor condition      | 8      | 10       |
| Properties are too small              | 7      | 8        |
| Problems with neighbours              | 11     | 12       |
| 6                                     | 6      | 5        |
| neighbourhood                         |        |          |
| 15                                    | 11     | 18       |
| estates                               |        |          |
| 3                                     | 4      | 3        |
| because of postcode                   |        |          |
| Problems getting repairs done         | 17     | 22       |
| 6                                     | 5      | -        |
| decisions about my home               |        |          |
| 3                                     | 4      | -        |
| property when needs change            |        |          |
| 6                                     | 5      | -        |
| security for the future               |        |          |
| Renting is dead money                 | 5      | 4        |
| Other                                 | 2      | 2        |
| No answer                             | 26     | 26       |
| Don't know                            | 7      | 7        |

## Q22. What, If Anything, Do You Consider To Be The *Advantages* Of Renting From A Private Landlord Rather Than The Council Or A Housing Association?

| Combined                              | July   | August   |
|---------------------------------------|--------|----------|
| %                                     | %      | %        |
| Base: All respondents who social rent |        |          |
| (680)                                 | (314)  | (366)    |
| 14                                    | 12     | 17       |
| (house/flat, etc.)                    |        |          |
| Properties more easily available      | 6      | 5        |
| Properties are in good condition      | 6      | 5        |
| Flexible tenancy arrangements         | 4      | 2        |
| Choice of location                    | 12     | 13       |
| 9                                     | 9      | 9        |
| upkeep                                |        |          |
| No social stigma                      | 3      | 4        |
| Other (please specify)                | 1      | 1        |
| Nothing                               | 36     | 40       |
| Don't know                            | 24     | 24       |

## Q23. And What, If Anything, Do You Consider To Be The *Disadvantages* Of Renting From A Private Landlord Rather Than The Council Or A Housing Association? What Else?

| Combined                                  | July   | August   |
|-------------------------------------------|--------|----------|
| %                                         | %      | %        |
| Base: All respondents who social rent     |        |          |
| (680)                                     | (314)  | (366)    |
| Higher rents                              | 41     | 40       |
| Renting is dead money                     | 7      | 6        |
| Having to pay a deposit                   | 9      | 10       |
| Cannot afford to live by myself           | 4      | 3        |
| Poor quality of properties                | 9      | 8        |
| 10                                        | 10     | 10       |
| can stay in the property/lack of security |        |          |
| Lack of rights                            | 12     | 13       |
| 14                                        | 15     | 14       |
| me from the property                      |        |          |
| Problems with landlord                    | 12     | 15       |
| Problems with letting agents              | 3      | 3        |
| 3                                         | 4      | 2        |
| (eg –one that will take children, pets,   |        |          |
| housing benefit, etc)                     |        |          |
| Other (please specify)                    | 2      | 2        |
| Nothing                                   | 10     | 12       |
| Don't know                                | 22     | 23       |

## Q24. What, If Anything, Do You Consider To Be The *Advantages* Of Owning Or Part–Owning A Home Of Your Own? What Else?

| Combined                              | July   | August   |
|---------------------------------------|--------|----------|
| %                                     | %      | %        |
| Base: All respondents who social rent |        |          |
| (680)                                 | (314)  | (366)    |
| Good investment                       | 28     | 27       |
| 17                                    | 18     | 15       |
| generations                           |        |          |
| It's my own place                     | 35     | 34       |
| Security/no–one can throw me out      | 12     | 10       |
| More choice of properties available   | 6      | 6        |
| 13                                    | 12     | 11       |
| with the property (e.g. decorations/  |        |          |
| alterations)                          |        |          |
| Other (please specify)                | -      | -        |

## Q25. What, If Anything, Do You Consider To Be The *Disadvantages* Of Owning Or Part–Owning A Home Of Your Own? What Else?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who social rent  |        |          |
| (680)                                  | (314)  | (366)    |
| Too much financial responsibility/risk | 33     | 31       |
| Couldn't afford home I want/need       | 11     | 13       |
| Worry about losing job                 | 10     | 12       |
| Too expensive/couldn't afford it       | 24     | 20       |
| 3                                      | 1      | 4        |
| I need to                              |        |          |
| Too difficult to arrange mortgage      | 9      | 10       |
| Have to do own repairs and maintenance | 23     | 24       |
| Other (please specify)                 | 1      | 1        |
| Nothing                                | 9      | 10       |
| Don't know                             | 18     | 19       |

## Q26. And Taking Everything Into Account, How Satisfied Or Dissatisfied Are You With Being A Council/Housing Association Tenant?

| Combined                              | July   | August   |
|---------------------------------------|--------|----------|
| %                                     | %      | %        |
| Base: All respondents who social rent |        |          |
| (680)                                 | (314)  | (366)    |
| Very satisfied                        | 35     | 36       |
| Fairly satisfied                      | 46     | 44       |
| Neither satisfied nor dissatisfied    | 9      | 10       |
| Fairly dissatisfied                   | 4      | 4        |
| Very dissatisfied                     | 4      | 3        |
| Don't know                            | 2      | 2        |
| Satisfied                             | 82     | 81       |
| Dissatisfied                          | 8      | 8        |
| Net satisfaction                      | +74    | +73      |

## Q27A. To What Extent Do You Agree Or Disagree With Each Of The Following Statements That Having A Lower Rent By Living In Social Housing Has Helped You… To Become More Financially Independent

| Combined                              | July   | August   |
|---------------------------------------|--------|----------|
| %                                     | %      | %        |
| Base: All respondents who social rent |        |          |
| (680)                                 | (314)  | (366)    |
| Strongly agree                        | 10     | 9        |
| Tend to agree                         | 32     | 32       |
| Neither agree nor disagree            | 24     | 21       |
| Tend to disagree                      | 15     | 16       |
| Strongly disagree                     | 12     | 15       |
| Don't know                            | 7      | 7        |
| Agree                                 | 42     | 41       |
| Disagree                              | 27     | 31       |
| Net agree                             | +14    | +10      |
| Q27b.                                                      | To what extent do you agree or disagree with each of the    |
|------------------------------------------------------------|-------------------------------------------------------------|
| following statements that having a lower rent by living in |                                                             |
| social housing has helped you…                             | to take up work or training                                 |
| Combined                                                   | July                                                        |
| %                                                          | %                                                           |
| Base: All respondents who social rent                      |                                                             |
| (680)                                                      | (314)                                                       |
| Strongly agree                                             | 8                                                           |
| Tend to agree                                              | 19                                                          |
| Neither agree nor disagree                                 | 30                                                          |
| Tend to disagree                                           | 17                                                          |
| Strongly disagree                                          | 17                                                          |
| Don't know                                                 | 9                                                           |
| Agree                                                      | 27                                                          |
| Disagree                                                   | 34                                                          |
| Net agree                                                  | –7                                                          |
| Q27c.                                                      | To what extent do you agree or disagree with each of the    |
| following statements that having a lower rent by living in |                                                             |
| social housing has helped you…                             | save up a deposit to help buy a                             |
| home in the future                                         |                                                             |
| Combined                                                   | July                                                        |
| %                                                          | %                                                           |
| Base: All respondents who social rent                      |                                                             |
| (680)                                                      | (314)                                                       |
| Strongly agree                                             | 3                                                           |
| Tend to agree                                              | 17                                                          |
| Neither agree nor disagree                                 | 21                                                          |
| Tend to disagree                                           | 23                                                          |
| Strongly disagree                                          | 26                                                          |
| Don't know                                                 | 9                                                           |
| Agree                                                      | 20                                                          |
| Disagree                                                   | 49                                                          |
| Net agree                                                  | –29                                                         |
| Q28.                                                         | How helpful, if at all, would you find it if your housing officer    |
|--------------------------------------------------------------|----------------------------------------------------------------------|
| was able to provide information on where to go for advice or |                                                                      |
| support to find work or suitable training for work?          |                                                                      |
| Combined                                                     | July                                                                 |
| %                                                            | %                                                                    |
| Base: All respondents who social rent                        |                                                                      |
| (680)                                                        | (314)                                                                |
| Very helpful                                                 | 18                                                                   |
| Fairly helpful                                               | 29                                                                   |
| Not very helpful                                             | 11                                                                   |
| Not at all helpful                                           | 9                                                                    |
| Not applicable                                               | 24                                                                   |
| Don't know                                                   | 10                                                                   |
| Helpful                                                      | 47                                                                   |
| Not helpful                                                  | 20                                                                   |

## Private Tenants Q29. How Long Is It Since You First Became A Private Tenant?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| Less than 1 year                       | -      | -        |
| 1–5 years                              | 47     | 43       |
| 6–15 years                             | 24     | 27       |
| 16–24 years                            | 4      | 5        |
| 25+ years                              | 6      | 5        |
| No answer                              | 12     | 14       |
| Don't know                             | 6      | 7        |

## Q30. And Did You Receive Housing Benefit Or Local Housing Allowance When You First Became A Private Tenant?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| 15                                     | 16     | 14       |
| housing allowance                      |        |          |
| 78                                     | 80     | 76       |
| not                                    |        |          |
| receive housing benefit or             |        |          |
| local housing allowance                |        |          |
| Don't know/can't remember              | 7      | 5        |

## Q31. Did You Get Your Current Home Through An Estate/Letting Agent Or Was It Direct From The Landlord?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| Estate/letting agent                   | 40     | 43       |
| Direct from landlord                   | 51     | 50       |
| Other                                  | 3      | 3        |
| Don't know                             | 7      | 4        |

## Q32. If You Had A Problem With Your Accommodation, Would You Contact The Estate/Letting Agent Or The Landlord First?

| Combined                                        | July   | August   |
|-------------------------------------------------|--------|----------|
| %                                               | %      | %        |
| (135)                                           | (74)   | (61)     |
| Base: All respondents who private rent, who let |        |          |
| through an agent only                           |        |          |
| Estate/letting agent                            | 73     | 73       |
| Landlord                                        | 22     | 22       |
| Depends on the problem                          | 4      | 5        |
| Other                                           | -      | -        |
| Don't know                                      | 1      | -        |

## Q33. What, If Anything, Do You Consider To Be The *Best* Things About Living In Private Rented Accommodation? What Else?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| Choice of location                     | 36     | 38       |
| 13                                     | 12     | 14       |
| (house/flat, etc.)                     |        |          |
| Flexible tenancy arrangements          | 20     | 22       |
| Properties more easily available       | 15     | 18       |
| Properties are in good condition       | 12     | 11       |
| 24                                     | 27     | 21       |
| upkeep                                 |        |          |
| No social stigma                       | 1      | 1        |
| Other (please specify)                 | 4      | 4        |
| No answer                              | 9      | 11       |
| Don't know                             | 11     | 10       |

 

## Q34. And What, If Anything, Do You Consider To Be The *Worst* Things About Living In Private Rented Accommodation? What Else?

| Combined                                  | July   | August   |
|-------------------------------------------|--------|----------|
| %                                         | %      | %        |
| Base: All respondents who private rent    |        |          |
| (356)                                     | (177)  | (179)    |
| Higher rents                              | 29     | 31       |
| Renting is dead money                     | 18     | 18       |
| Cannot afford to live by myself           | 4      | 6        |
| Having to pay a deposit                   | 12     | 14       |
| Poor quality of properties                | 5      | 7        |
| 10                                        | 11     | 9        |
| can stay in the property/lack of security |        |          |
| 9                                         | 7      | 10       |
| me from the property                      |        |          |
| Problems with landlord                    | 11     | 9        |
| Problems with letting agents              | 4      | 4        |
| Lack of rights                            | 10     | 13       |
| 2                                         | 2      | 2        |
| (e.g. one that will take children, pets,  |        |          |
| housing benefit, etc)                     |        |          |
| Other                                     | 5      | 7        |
| No answer                                 | 13     | 14       |
| Don't know                                | 13     | 11       |

## Q35. What Do You Consider To Be The *Advantages* Of Renting From The Council Or A Housing Association Rather Than A Private Landlord? What Else?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| 18                                     | 19     | 17       |
| live in for as long as I want          |        |          |
| 4                                      | 5      | 3        |
| house, etc.)                           |        |          |
| The condition of properties            | 4      | 5        |
| Location                               | 7      | 9        |
| Being near friends/family              | 2      | 2        |
| Type of neighbourhood                  | 3      | 4        |
| Sense of community                     | 3      | 4        |
| Provision of other services on estates | 2      | 2        |
| Community facilities                   | 2      | 2        |
| Low/affordable rents                   | 30     | 30       |
| 13                                     | 14     | 11       |
| responsibility for upkeep              |        |          |
| 6                                      | 5      | 6        |
| with the property (e.g. decorations/   |        |          |
| alterations)                           |        |          |
| 1                                      | -      | 3        |
| about my home                          |        |          |
| Reliable landlord                      | 7      | 9        |
| Have right to buy                      | 3      | 2        |
| Other                                  | 1      | 1        |
| No answer                              | 14     | 11       |
| Don't know                             | 22     | 21       |

## Q36. And What Are The *Disadvantages* Of Renting From The Council Or A Housing Association Rather Than A Private Landlord? What Else?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| 8                                      | 6      | 11       |
| security for the future                |        |          |
| Don't get choice of property/location  | 19     | 21       |
| 5                                      | 6      | 4        |
| no garden, etc                         |        |          |
| Properties are in poor condition       | 11     | 10       |
| Properties are too small               | 3      | 5        |
| Problems getting repairs done          | 5      | 6        |
| Problems with neighbours               | 10     | 10       |
| 4                                      | 4      | 5        |
| neighbourhood                          |        |          |
| 12                                     | 11     | 12       |
| estates                                |        |          |
| 3                                      | 2      | 3        |
| because of postcode                    |        |          |
| 4                                      | 4      | 4        |
| property when needs change             |        |          |
| 4                                      | 7      | 1        |
| decisions about my home                |        |          |
| Other                                  | 3      | 2        |
| No answer                              | 18     | 17       |
| Don't know                             | 29     | 29       |

## Q37. What, If Anything, Do You Consider To Be The *Advantages* Of Owning Or Part–Owning A Home Of Your Own? What Else?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| Good investment                        | 39     | 34       |
| 15                                     | 12     | 18       |
| generations                            |        |          |
| It's my own place                      | 48     | 45       |
| Security/no–one can throw me out       | 17     | 18       |
| More choice of properties available    | 7      | 7        |
| 20                                     | 23     | 18       |
| with the property (e.g. decorations/   |        |          |
| alterations)                           |        |          |
| Other                                  | *      | 1        |
| No answer                              | 5      | 5        |
| Don't know                             | 16     | 18       |

## Q38. And What Do You Consider To Be The *Disadvantages* Of Owning Or Part–Owning A Home Of Your Own? What Else?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| Too much financial responsibility/risk | 36     | 36       |
| Couldn't afford home I want/need       | 16     | 19       |
| 5                                      | 5      | 4        |
| I need to                              |        |          |
| Worry about losing job                 | 8      | 9        |
| Too difficult to arrange mortgage      | 12     | 10       |
| Have to do own repairs and maintenance | 18     | 19       |
| Too expensive/couldn't afford it       | 16     | 14       |
| Other                                  | 1      | -        |
| No answer                              | 9      | 8        |
| Don't know                             | 17     | 21       |

## Q39. And Taking Everything Into Account, How Satisfied Or Dissatisfied Are You With Being A Private Tenant?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| Very satisfied                         | 27     | 30       |
| Fairly satisfied                       | 47     | 46       |
| Neither satisfied nor dissatisfied     | 12     | 12       |
| Fairly dissatisfied                    | 7      | 5        |
| Very dissatisfied                      | 3      | 5        |
| Don't know                             | 4      | 3        |
| Satisfied                              | 74     | 75       |
| Dissatisfied                           | 10     | 9        |
| Net satisfaction                       | +64    | +66      |

## Q40. And How Satisfied Or Dissatisfied Are You With The Services Offered By Your Landlord?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| Very satisfied                         | 26     | 24       |
| Fairly satisfied                       | 43     | 44       |
| Neither satisfied nor dissatisfied     | 14     | 14       |
| Fairly dissatisfied                    | 7      | 8        |
| Very dissatisfied                      | 5      | 6        |
| Don't know                             | 4      | 5        |
| Satisfied                              | 69     | 68       |
| Dissatisfied                           | 12     | 13       |
| Net satisfaction                       | +57    | +54      |

## Q41. And How Satisfied Or Dissatisfied Are You With The Services Offered By Your Estate/Letting Agent?

| Combined                                        | July   | August   |
|-------------------------------------------------|--------|----------|
| %                                               | %      | %        |
| (135)                                           | (74)   | (61)     |
| Base: All respondents who private rent, who let |        |          |
| through an agent only                           |        |          |
| Very satisfied                                  | 24     | 20       |
| Fairly satisfied                                | 44     | 50       |
| Neither satisfied nor dissatisfied              | 17     | 17       |
| Fairly dissatisfied                             | 7      | 5        |
| Very dissatisfied                               | 5      | 5        |
| Don't know                                      | 3      | 3        |
| Satisfied                                       | 68     | 70       |
| Dissatisfied                                    | 11     | 10       |
| Net satisfaction                                | +57    | +60      |

## Q42. If It Was Easy To Get A Property With The Council Or A Housing Association, Would You Want To At The Present Time?

| Combined                               | July   | August   |
|----------------------------------------|--------|----------|
| %                                      | %      | %        |
| Base: All respondents who private rent |        |          |
| (356)                                  | (177)  | (179)    |
| Yes                                    | 35     | 40       |
| No                                     | 51     | 48       |
| Don't know                             | 14     | 12       |

## Owner Occupiers Q43. How Long Is It Since You First Became An Owner Occupier, That Is In Your Own Or Your Partner'S Name?

| Combined                               | July    | August   |
|----------------------------------------|---------|----------|
| %                                      | %       | %        |
| Base: All respondents who owner occupy |         |          |
| (2,281)                                | (1,148) | (1,133)  |
| Less than 1 year                       | -       | -        |
| 1–5 years                              | 10      | 10       |
| 6–15 years                             | 18      | 17       |
| 16–24 years                            | 19      | 19       |
| 25+ years                              | 41      | 41       |
| No answer                              | 4       | 4        |
| Don't know                             | 9       | 9        |

## Q44. And Taking Everything Into Account, How Satisfied Or Dissatisfied Are You With Being An Owner Occupier?

| Combined                               | July    | August   |
|----------------------------------------|---------|----------|
| %                                      | %       | %        |
| Base: All respondents who owner occupy |         |          |
| (2,281)                                | (1,148) | (1,133)  |
| Very satisfied                         | 68      | 68       |
| Fairly satisfied                       | 22      | 23       |
| Neither satisfied nor dissatisfied     | 4       | 3        |
| Fairly dissatisfied                    | 1       | 1        |
| Very dissatisfied                      | -       | -        |
| Don't know                             | 4       | 5        |
| Satisfied                              | 91      | 90       |
| Dissatisfied                           | 1       | 1        |
| Net satisfaction                       | +89     | +89      |

## All Tenures

To what extent do you agree or disagree with each of the following statements?

## Q45A. All Social Tenants Should Pay The Same Rent For The Same Type Of Property Regardless Of Their Income

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 10      | 10       |
| Tend to agree              | 29      | 29       |
| Neither agree nor disagree | 17      | 17       |
| Tend to disagree           | 32      | 31       |
| Strongly disagree          | 7       | 8        |
| Don't know                 | 5       | 5        |
| Agree                      | 39      | 39       |
| Disagree                   | 39      | 39       |
| Net agree                  | -       | -        |

## Q45B. People In Social Housing Who Abuse The Conditions Of Their Tenancy, For Example By Subletting Their Property, Should Not Be Allowed To Stay In Their Homes.

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 47      | 49       |
| Tend to agree              | 34      | 32       |
| Neither agree nor disagree | 10      | 10       |
| Tend to disagree           | 4       | 4        |
| Strongly disagree          | 1       | 1        |
| Don't know                 | 4       | 4        |
| Agree                      | 81      | 81       |
| Disagree                   | 5       | 5        |
| Net agree                  | +76     | +77      |

## Q45C. Social Housing Tenants Who Are Out Of Work Should Be Required To Take Up Help And Advice From Their Landlord On How To Find Work As A Condition Of Their Tenancy

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 20      | 22       |
| Tend to agree              | 38      | 35       |
| Neither agree nor disagree | 16      | 16       |
| Tend to disagree           | 13      | 14       |
| Strongly disagree          | 7       | 8        |
| Don't know                 | 6       | 6        |
| Agree                      | 59      | 57       |
| Disagree                   | 20      | 22       |
| Net agree                  | +38     | +35      |

## Q45D. Social Housing Tenants Should Be Offered More Financial Help To Buy A Home Of Their Own

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 8       | 8        |
| Tend to agree              | 34      | 35       |
| Neither agree nor disagree | 20      | 20       |
| Tend to disagree           | 23      | 22       |
| Strongly disagree          | 10      | 10       |
| Don't know                 | 6       | 6        |
| Agree                      | 41      | 42       |
| Disagree                   | 33      | 32       |
| Net agree                  | +9      | +11      |
|                            |         |          |

## Q45E. People In The Private Rented Sector Should Be Offered More Financial Help To Buy A Home Of Their Own

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 7       | 8        |
| Tend to agree              | 31      | 33       |
| Neither agree nor disagree | 22      | 20       |
| Tend to disagree           | 24      | 22       |
| Strongly disagree          | 9       | 10       |
| Don't know                 | 7       | 6        |
| Agree                      | 39      | 41       |
| Disagree                   | 33      | 32       |
| Net agree                  | +5      | +9       |

## Q45F. People With Dependent Children Need More Housing Stability Than People Without

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 23      | 24       |
| Tend to agree              | 50      | 50       |
| Neither agree nor disagree | 12      | 13       |
| Tend to disagree           | 9       | 8        |
| Strongly disagree          | 2       | 2        |
| Don't know                 | 3       | 3        |
| Agree                      | 74      | 74       |
| Disagree                   | 11      | 10       |
| Net agree                  | +62     | +64      |

## Q45G. Local Councils And Housing Associations Should Be Allowed To Say Who Gets Social Housing In Their Area, Even If It Means Different Rules In Different Areas

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 10      | 9        |
| Tend to agree              | 41      | 41       |
| Neither agree nor disagree | 19      | 19       |
| Tend to disagree           | 17      | 16       |
| Strongly disagree          | 7       | 7        |
| Don't know                 | 7       | 7        |
| Agree                      | 50      | 51       |
| Disagree                   | 24      | 24       |
| Net agree                  | +27     | +27      |

## Q45H. Having Poorer And Better Off People Living Side By Side Helps To Create Better Communities

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 9       | 9        |
| Tend to agree              | 36      | 35       |
| Neither agree nor disagree | 22      | 23       |
| Tend to disagree           | 19      | 17       |
| Strongly disagree          | 8       | 9        |
| Don't know                 | 6       | 6        |
| Agree                      | 44      | 44       |
| Disagree                   | 28      | 27       |
| Net agree                  | +17     | +18      |

## Q45I. Social Housing Tenants Who Work And Are On Low Incomes Should Have A Low Rent To Make Working Worthwhile

| Combined                   | July    | August   |
|----------------------------|---------|----------|
| %                          | %       | %        |
| Base: All respondents      |         |          |
| (3,344)                    | (1,650) | (1,694)  |
| Strongly agree             | 17      | 19       |
| Tend to agree              | 52      | 50       |
| Neither agree nor disagree | 14      | 15       |
| Tend to disagree           | 10      | 9        |
| Strongly disagree          | 2       | 2        |
| Don't know                 | 5       | 5        |
| Agree                      | 69      | 69       |
| Disagree                   | 12      | 11       |
| Net agree                  | +57     | +58      |

ISBN 978-1409814306