## Background Information About Service Request Data For Environmental Health What Is Included In The Data?

 
The numbers of service request received by the Environmental Health Service by financial year in the different categories. 
 
Service request may also be referred to as complaints. 
 
The data has been gathered from the SRU data base in the service computer system APP. 
 
These service requests may have been received from members of the public (residents, visitors) and businesses; this includes reopened service requests .   
 
A reopened service request is a request that has been made about a particular issue, that has been closed, and a further service request has been made within 3 months of the original receipt. 

## What Is Not Included In The Data?

 
Work of the Environmental Health Service which is recorded in other databases such as notices, prosecutions,  pre programmed visits. 
 
Pre programmed visits are undertaken in relation to food safety, food sampling, health and safety, accident investigation, animal welfare, Pollution Prevention and Control, private water, planning consultations, air quality monitoring, Houses in Multiple Occupation etc. 

## Points To Assist In Interpreting The Data

 
The 'additional comments' column below may explain changes in how the data is recorded, or further explanation of the category 

CatCode 
All Category 
Additional 
comments  
AAA 
Complaint about EH Service                                             
  
AAB 
FOI Request                                                            
Only started recording on APP in 14/15, prior to this it was recorded corporately  
AAC 
FOI/EIR Request                                                        
  
M15 
Search Enquiry                                                         
Refers to additiopnal land searches 
Service Requests including re-opened 
 
 
CatCode 
Animal Welfare Category 
  
L04 
Animal Boarding Establishment                                          
From 2011/12 
Licensing function moved to Licensing section therefore service request dealt with by them.   
N06 
Animal By-products                                                     
  
N05 
Animal Disease                                                         
  
L08 
Dangerous Wild Animals                                                 
  
N02 
Dead Animals                                                           
  
L05 
Dog Breeding Establishment                                             
From 2011/12 Licensing function moved to Licensing section therefore service request dealt with by them.   
N01 
Movement Records                                                       
  
L07 
Pet Shops                                                              
From 2011/12 Licensing function moved to Licensing 
section therefore service request dealt with by them.   
L06 
Riding Establishment                                                   
  
N03 
Transportation of Animals                                              
  
N04 
Welfare Issues                                                         
  
Service Requests including re-opened 
 
 
CatCode 
Dog Category 
  
G06 
Dangerous Dogs                                                         
  
GA4 
Dog - officer told owner to put dog on lead (DCO)                      
Started using code when Dog Control Orders introduced 3rd Sept 2012 
G05 
Dog Fouling                                                            
Ceased using code 3rd Sept 2012 when Dog Control Orders introduced  
| GA1                                  | Dog Fouling - Public land (DCO)                                           | Started using code    |
|--------------------------------------|---------------------------------------------------------------------------|-----------------------|
| when Dog Control                     |                                                                           |                       |
| Orders introduced 3rd                |                                                                           |                       |
| Sept 2012                            |                                                                           |                       |
| G07                                  | Dog Found                                                                 |                       |
| G09                                  | Dog Neutering Voucher Requested                                           |                       |
| GA3                                  | Dog not on a lead (DCO)                                                   | Started using code    |
| when Dog Control                     |                                                                           |                       |
| Orders introduced 3rd                |                                                                           |                       |
| Sept 2012                            |                                                                           |                       |
| GA5                                  | Dog sighted in Dog Exclusion area                                         |                       |
| (DCO)                                |                                                                           |                       |
| Started using code                   |                                                                           |                       |
| when Dog Control                     |                                                                           |                       |
| Orders introduced 3rd                |                                                                           |                       |
| Sept 2012                            |                                                                           |                       |
| G08                                  | Dog to be chipped                                                         |                       |
| G10                                  | Dogs - General Enquiry                                                    |                       |
| GA6                                  | Dogs - person walking six or more                                         |                       |
| dogs (DCO)                           |                                                                           |                       |
| Started using code                   |                                                                           |                       |
| when Dog Control                     |                                                                           |                       |
| Orders introduced 3rd                |                                                                           |                       |
| Sept 2012                            |                                                                           |                       |
| G03                                  | Dogs Reported Lost                                                        |                       |
| G01                                  | Stray Dog Reported                                                        |                       |
| Service Requests including re-opened |                                                                           |                       |
|                                      |                                                                           |                       |
| CatCode                              | Drainage Category                                                         |                       |
| Some drainage                        |                                                                           |                       |
| functions transfered to              |                                                                           |                       |
| Yorkshire Water on                   |                                                                           |                       |
| 1st October 2011                     |                                                                           |                       |
| B06                                  | Cesspool                                                                  |                       |
| B12                                  | Defective Soil/Waste Pipe                                                 |                       |
| B03                                  | Drain Problem                                                             | From 1st Oct 2011     |
| figures likely to be                 |                                                                           |                       |
| affected by above                    |                                                                           |                       |
| transfer                             |                                                                           |                       |
| B14                                  | Drainage Advice                                                           |                       |
| B02                                  | Dye Test                                                                  |                       |
| B13                                  | Effluent in Property                                                      |                       |
| B08                                  | Land Drainage                                                             |                       |
| B11                                  | Road Gully                                                                |                       |
| B05                                  | Septic Tank                                                               |                       |
| B04                                  | Sewer Problem                                                             | From 1st Oct 2011     |
| figures likely to be                 |                                                                           |                       |
| affected by above                    |                                                                           |                       |
| transfer                             |                                                                           |                       |
| B01                                  | Smoke/Essence Test                                                        |                       |
| B10                                  | Troughing etc Disrepair                                                   |                       |
| B09                                  | Water In Cellar                                                           |                       |
| Service Requests including re-opened |                                                                           |                       |
|                                      |                                                                           |                       |
| Environmental Protection             |                                                                           |                       |
| CatCode                              | Category                                                                  |                       |
|                                      |                                                                           |                       |
| M06                                  | Abandoned Vehicles                                                        |                       |
| M09                                  | Animal Nuisance                                                           |                       |
| L02                                  | Caravan Sites                                                             |                       |
| M22                                  | Community Clean Up                                                        |                       |
| GA2                             | Dog Fouling - Private land                                                | Up to 2011/12 all dog    |
|---------------------------------|---------------------------------------------------------------------------|--------------------------|
| fouling complaints on           |                                                                           |                          |
| private land logged             |                                                                           |                          |
| under G05                       |                                                                           |                          |
| M24                             | Duty of Care - Commercial                                                 | Waste storage issues     |
| on Commercial                   |                                                                           |                          |
| premsies                        |                                                                           |                          |
| M25                             | Duty of Care - Domestic                                                   | Waste storage issues     |
| on Domestic premsies            |                                                                           |                          |
| L21                             | Entertainment                                                             |                          |
| L12                             | Exhumations                                                               |                          |
| M04                             | Eyesore on Land (S215)                                                    | Dealt with by Planning   |
| Services                        |                                                                           |                          |
| M02                             | Filthy & Verminous Premises                                               |                          |
| M03                             | Flytipping                                                                |                          |
| M19                             | General Enquiry                                                           | Generic code used        |
| when someone may                |                                                                           |                          |
| be just seeking advice          |                                                                           |                          |
| as opposed to making            |                                                                           |                          |
| a specific complaint            |                                                                           |                          |
| M13                             | General Nuisance                                                          | May include several      |
| nuisance issues, or be          |                                                                           |                          |
| non specific in nature.         |                                                                           |                          |
| E04                             | Grit/Dust                                                                 |                          |
| M20                             | High Hedges                                                               | Dealt with by Planning   |
| Services                        |                                                                           |                          |
| B07                             |                                                                           |                          |
| Internal Domestic Odour         |                                                                           |                          |
| E07                             |                                                                           |                          |
| Light Pollution                 |                                                                           |                          |
| M18                             |                                                                           |                          |
| Litter                          |                                                                           |                          |
| M21                             |                                                                           |                          |
| Nuisance Vehicle                | Vehicles that may                                                         |                          |
| cause problems but              |                                                                           |                          |
| not anbandoned                  |                                                                           |                          |
| B15                             |                                                                           |                          |
| Odour                           |                                                                           |                          |
| E03                             |                                                                           |                          |
| Odour/Fumes                     |                                                                           |                          |
| E02                             |                                                                           |                          |
| Open Burning                    |                                                                           |                          |
| L25                             |                                                                           |                          |
| Operator's Licence Consultation | Refers to                                                                 |                          |
| consultations.                  |                                                                           |                          |
| L28                             |                                                                           |                          |
| Pavement Cafe Licence           | Refers to                                                                 |                          |
| consultations.                  |                                                                           |                          |
| M07                             |                                                                           |                          |
| Pigeon Nuisance                 |                                                                           |                          |
| M08                             |                                                                           |                          |
| Rats in the Area                |                                                                           |                          |
| M01                             |                                                                           |                          |
| Refuse Accummulations           | Includes dirty gardens,                                                   |                          |
| excessive                       |                                                                           |                          |
| accumulations on                |                                                                           |                          |
| domestic & comercial            |                                                                           |                          |
| premises .                      |                                                                           |                          |
| M05                             |                                                                           |                          |
| Sharps Disposal                 |                                                                           |                          |
| E01                             |                                                                           |                          |
| Smoke From Chimneys             |                                                                           |                          |
Received by EH but mainly about issue 
with municipal 
collection of waste/recycling. Waste Management predomianetly deal 
with collection issues. 
L27 
Waste Management Licence Consultation                                  
Service Requests including re-opened 
 
 
CatCode 
Food Category 
  
F09 
Complaint re: FHRS Rating                                              
  
F04 
Export Certificate                                                     
  
F01 
Food Advice                                                            
  
F00 
Food Complaint                                                         
  
F05 
Food Hazard Warning                                                    
Only enquires from 
members of the public about warnings, not the actual number of Food hazard warnings.   
F26 
Food Premises Regn. Enquiry                                            
Enquires about food registration issues. 
L13 
Game                                                                   
  
F56 
Illegal Slaughter                                                      
  
F08 
Request for FH Reassessment                                            
  
F07 
SFBB Mentoring                                                         
  
F52 
Structural Disrepair                                                   
  
F40 
Surrender/Condemnation of Food                                         
  
F51 
Unhygienic Practices                                                   
  
F50 
Unhygienic Premises/Vehicle                                            
  
Service Requests including re-opened  
 
CatCode 
Health & Safety Category 
  
S02 
Accidents                                                              
Only refers to 
enquires from members of the public about accidents, not the actual number of accident notifications.   
L17 
Acupuncture                                                            
  
L20 
Children's Act                                                         
  
L18 
Cosmetic Piercing                                                      
  
L16 
Electrolysis                                                           
  
S01 
H & S Legislation Enquiry                                              
  
S04 
HASAWA                                                                 
  
L14 
Late Night Refreshment House                                           
  
L19 
Marriage Act                                                           
  
F55 
No/Inadequate Public Fac.                                              
  
S05 
Smoke Free Legislation                                                 
  
L15 
Tattooing                                                              
  
Service Requests including re-opened 
 
 
CatCode 
Housing Category 
  
| H24                   | Clearance                                                                 | Category code used    |
|-----------------------|---------------------------------------------------------------------------|-----------------------|
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| H16                   | Condensation                                                              | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| H17                   | Dampness                                                                  | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| H23                   | Defective Premises Nuisance                                               | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| H07                   | Disconnection of Services                                                 | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| H01                   | Disrepair                                                                 | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| H28                   | Electrical Wiring Defects                                                 | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| H15                   | Flue Defects                                                              | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| H22                   | Gas Appliance Defect                                                      | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15  HA 1 or |                                                                           |                       |
| HA2 used              |                                                                           |                       |
| HA2                   | HMO conditions/disrepair                                                  | From 2014/15 all      |
| HMO                   |                                                                           |                       |
| conditions/disrepair  |                                                                           |                       |
| logged against this   |                                                                           |                       |
| category code         |                                                                           |                       |
| H14                   | HMO Enquiry                                                               | Category code used    |
| upto 2013/14 then     |                                                                           |                       |
| from 2014/15 HA4      |                                                                           |                       |
| category code used    |                                                                           |                       |
| HA4                   | HMO Information/Advice                                                    | From 2014/15 all      |
| HMO information/      |                                                                           |                       |
| advice logged against |                                                                           |                       |
| this category code    |                                                                           |                       |
| H29                   | HMO Licence                                                               | Not used              |
| H21 & HA8             | Immigration Inspection                                                    | From 2014/15 all      |
| Immingration          |                                                                           |                       |
| inspections logged    |                                                                           |                       |
| under HA8             |                                                                           |                       |
| H10                                  | Insecure Property                                                         | From 2014/15 all      |
|--------------------------------------|---------------------------------------------------------------------------|-----------------------|
| insecure property                    |                                                                           |                       |
| logged against                       |                                                                           |                       |
| category codes HA1                   |                                                                           |                       |
| or HA2                               |                                                                           |                       |
| H05                                  | Lack of Baths/WCs (HMO)                                                   | Category code used    |
| upto 2013/14 then                    |                                                                           |                       |
| from 2014/15  HA 1 or                |                                                                           |                       |
| HA2 used                             |                                                                           |                       |
| H06                                  | Lack of Cooking Fac. (HMO)                                                | Category code used    |
| upto 2013/14 then                    |                                                                           |                       |
| from 2014/15  HA 1 or                |                                                                           |                       |
| HA2 used                             |                                                                           |                       |
| H03                                  | Means of Escape (HMO)                                                     | Category code used    |
| upto 2013/14 then                    |                                                                           |                       |
| from 2014/15 HA2                     |                                                                           |                       |
| HMO                                  |                                                                           |                       |
| conditions/disrepair                 |                                                                           |                       |
| category code used                   |                                                                           |                       |
| H18                                  | Overcrowding                                                              | Category code used    |
| upto 2013/14 then                    |                                                                           |                       |
| from 2014/15  HA 1 or                |                                                                           |                       |
| HA2 used                             |                                                                           |                       |
| H04                                  | Overcrowding (HMO)                                                        | Category code used    |
| upto 2013/14 then                    |                                                                           |                       |
| from 2014/15 HA2                     |                                                                           |                       |
| HMO                                  |                                                                           |                       |
| conditions/disrepair                 |                                                                           |                       |
| category code used                   |                                                                           |                       |
| H02                                  | Poor Management (HMO)                                                     | Category code used    |
| upto 2013/14 then                    |                                                                           |                       |
| from 2014/15 HA2                     |                                                                           |                       |
| HMO                                  |                                                                           |                       |
| conditions/disrepair                 |                                                                           |                       |
| category code used                   |                                                                           |                       |
| H13                                  | Request for Housing Info/Advice                                           | From 2014/15 all      |
| housing advice logged                |                                                                           |                       |
| against category                     |                                                                           |                       |
| codes HA3 or HA4                     |                                                                           |                       |
| HA1                                  | Single Let conditions/disrepair                                           | From 2014/15 all      |
| single let houisng                   |                                                                           |                       |
| conditions /disrepair                |                                                                           |                       |
| logged against this                  |                                                                           |                       |
| category code                        |                                                                           |                       |
| HA3                                  | Single Let Information/Advice                                             | From 2014/15 all      |
| single let                           |                                                                           |                       |
| information/advice                   |                                                                           |                       |
| logged against this                  |                                                                           |                       |
| category code                        |                                                                           |                       |
| H27 & HA9                            | Traveller Sites                                                           | From 2014/15 all      |
| Traveller sites logged               |                                                                           |                       |
| under HA9                            |                                                                           |                       |
| H09 & HA6                            | Void Property                                                             | From 2014/15 all Void |
| property logged under                |                                                                           |                       |
| HA6                                  |                                                                           |                       |
| Service Requests including re-opened |                                                                           |                       |
|                                      |                                                                           |                       |
| CatCode                              | Infectious Disease Category                                               |                       |
|                                      |                                                                           |                       |
| I01                                  | Communicable Disease General                                              | Only refers to    |
|--------------------------------------|---------------------------------------------------------------------------|-------------------|
| enquires from                        |                                                                           |                   |
| members of the public                |                                                                           |                   |
| about infectious                     |                                                                           |                   |
| disease issues, not                  |                                                                           |                   |
| the actual number of                 |                                                                           |                   |
| notifications.                       |                                                                           |                   |
| I10                                  | E-Coli 0157                                                               | Only refers to    |
| enquires from                        |                                                                           |                   |
| members of the public                |                                                                           |                   |
| about infectious                     |                                                                           |                   |
| disease issues, not                  |                                                                           |                   |
| the actual number of                 |                                                                           |                   |
| notifications.                       |                                                                           |                   |
| I11                                  | Food Poisoning                                                            | Only refers to    |
| enquires from                        |                                                                           |                   |
| members of the public                |                                                                           |                   |
| about infectious                     |                                                                           |                   |
| disease issues, not                  |                                                                           |                   |
| the actual number of                 |                                                                           |                   |
| notifications.                       |                                                                           |                   |
| I02                                  | Health Certificates                                                       | Only refers to    |
| enquires from                        |                                                                           |                   |
| members of the public                |                                                                           |                   |
| about infectious                     |                                                                           |                   |
| disease issues, not                  |                                                                           |                   |
| the actual number of                 |                                                                           |                   |
| notifications.                       |                                                                           |                   |
| I24                                  | Other Disease                                                             | Only refers to    |
| enquires from                        |                                                                           |                   |
| members of the public                |                                                                           |                   |
| about infectious                     |                                                                           |                   |
| disease issues, not                  |                                                                           |                   |
| the actual number of                 |                                                                           |                   |
| notifications.                       |                                                                           |                   |
| Service Requests including re-opened |                                                                           |                   |
|                                      |                                                                           |                   |
| CatCode                              |                                                                           |                   |
| Noise Category                       |                                                                           |                   |
|                                      |                                                                           |                   |
| OAA                                  | General Noise Enquiry                                                     |                   |
| L26                                  | Licencing Act 2003 Consultation                                           | Licensing Act     |
| Consultation from                    |                                                                           |                   |
| licensing Services                   |                                                                           |                   |
| ONA                                  | Noise - Alarm                                                             |                   |
| ONC                                  | Noise - Animals/Birds (not dogs)                                          |                   |
| ONB                                  | Noise - Barking Dog                                                       |                   |
| OND                                  | Noise - Bells (church/phone)                                              |                   |
| ONO                                  | Noise - Boats                                                             |                   |
| ONV                                  | Noise - DIY                                                               |                   |
| ONM                                  | Noise - Fireworks                                                         |                   |
| ONW                                  | Noise - Low Frequency                                                     |                   |
| ONF                                  | Noise - Machinery (fixed)                                                 |                   |
| ONI                                  | Noise - Music                                                             |                   |
| ONK                                  | Noise - Party                                                             |                   |
| ONH                                  | Noise - People                                                            |                   |
| ONG                                  | Noise - Plant/Machinery (mobile)                                          |                   |
| ONE                                  | Noise - Public Address systems                                            |                   |
| ONN                                  | Noise - Shooting                                                          |                   |
| ONL                                  | Noise - TV/Radio                                                          |                            |
|--------------------------------------|---------------------------------------------------------------------------|----------------------------|
| ONX                                  | Noise - Unidentified/Other                                                |                            |
| ONQ                                  | Noise - Vehicle Repairs                                                   |                            |
| ONP                                  | Noise - Vehicles                                                          |                            |
| L29                                  | Temporary Event Notice                                                    | Temporay Event             |
| Notice  consultation                 |                                                                           |                            |
| from licensing                       |                                                                           |                            |
| Services                             |                                                                           |                            |
| Service Requests including re-opened |                                                                           |                            |
|                                      |                                                                           |                            |
| CatCode                              |                                                                           |                            |
| Pollution Category                   |                                                                           |                            |
|                                      |                                                                           |                            |
| E09                                  | Air Quality Management                                                    |                            |
| E05                                  | Authorised Installations                                                  |                            |
| L23                                  | Building Regulations Consultation                                         |                            |
| M11                                  | Closed Landfill Sites                                                     |                            |
| M10                                  | Contaminated Land                                                         |                            |
| L24                                  | Development Control Consultation                                          | Planning application       |
| consulations                         |                                                                           |                            |
| T01                                  | Mains Supplies                                                            |                            |
|                                      | M12                                                                       | Operative Waste Management |
| Licence                              |                                                                           |                            |
| EPC                                  | PPC Process Complaint                                                     |                            |
|                                      | EPE                                                                       | PPC Process Enquiry (NOT   |
| Complaint)                           |                                                                           |                            |
| T02                                  | Private Supplies                                                          |                            |
| E06                                  | Radiation                                                                 |                            |
| T03                                  | Recreational Waters                                                       |                            |
| E08                                  | Vehicle Emissions                                                         |                            |
| T04                                  | Water Courses                                                             |                            |