| Civil Service People Survey 2018   | Returns : 3,720   | Response rate : 63%   |
|------------------------------------|-------------------|-----------------------|

Employee engagement is shaped by experience at work, as measured by nine themes in the survey shown below.

| Engagement Index   | My work            |
|--------------------|--------------------|
| Organisational     |                    |
| objectives and     |                    |
| purpose            |                    |
| 61                 |                    |
| %                  |                    |
| 73                 |                    |
| %                  |                    |
| 84                 |                    |
| %                  |                    |
| Difference from    |                    |
| previous survey    |                    |
| 0                  |                    |
| Difference from    |                    |
| previous survey    |                    |
| -1                 |                    |
| -                  |                    |
| Difference from    |                    |
| previous survey    |                    |
| -3                 |                    |
| -                  |                    |
| Difference from    |                    |
| CS2018             |                    |
| -1                 |                    |
| -                  |                    |
| Difference from    |                    |
| CS2018             |                    |
| -3                 |                    |
| -                  |                    |
| Difference from    |                    |
| CS2018             |                    |
| +2                 |                    |
| -                  |                    |
| -5                 |                    |
| -                  |                    |
| -6                 |                    |
| -                  |                    |
| Difference from CS |                    |
| High Performers    |                    |
| Difference from CS |                    |
| High Performers    |                    |
| Difference from CS |                    |
| High Performers    |                    |
| Learning and       | Inclusion and fair |
| development        | treatment          |
| 56                 |                    |
| %                  |                    |
| 73                 |                    |
| %                  |                    |
| 67                 |                    |
| %                  |                    |
| Difference from    |                    |
| previous survey    |                    |
| +3                 |                    |
| -                  |                    |
| Difference from    |                    |
| previous survey    |                    |
| -2                 |                    |
| -                  |                    |
| Difference from    |                    |
| previous survey    |                    |
| -3                 |                    |
| -                  |                    |
| Difference from    |                    |
| CS2018             |                    |
| +2                 |                    |
| -                  |                    |
| Difference from    |                    |
| CS2018             |                    |
| -5                 |                    |
| -                  |                    |
| Difference from    |                    |
| CS2018             |                    |
| -6                 |                    |
| -                  |                    |
| -4                 |                    |
| -                  |                    |
| -8                 |                    |
| -                  |                    |
| Difference from CS |                    |
| High Performers    |                    |
| Difference from CS |                    |
| High Performers    |                    |
| Difference from CS |                    |
| High Performers    |                    |
- Statistically significant difference from comparison
My manager
My team
68%
74%
Difference from previous survey
-1
Difference from previous survey
-2 —
Difference from CS2018
-2 —
Difference from CS2018
-7 —
-3 —
-5 —
-11 —
Difference from CS High Performers
Difference from CS High Performers
Leadership and 
Pay and benefits
managing change
30%
43%
Difference from previous survey
-2 —
Difference from previous survey
-4 —
Difference from CS2018
-1 —
Difference from CS2018
-4 —
-9 —
-7 —
-12 —
Difference from CS High Performers
Difference from CS High Performers

Returns : 3,720
Response rate : 63%

## Civil Service People Survey 2009 To 2018: Employee Engagement And Theme Scores Over Time

The Civil Service People Survey has run in October each year since 2009, meaning that 2018 marks our 10 year anniversary. The table and charts below tell you how your average Employee Engagement Index and theme scores have changed over time, for each year your organisation has participated in the survey.

2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
Engagement Index
56%
53%
49%
51%
54%
53%
54%
59%
61%
61%
My work
68%
66%
62%
64%
69%
67%
68%
71%
75%
73%
Organisational objectives and purpose
84%
84%
81%
79%
82%
82%
82%
86%
87%
84%
My manager
55%
53%
50%
55%
60%
59%
60%
64%
69%
68%
My team
66%
68%
64%
69%
70%
70%
71%
73%
75%
74%
Learning and development
47%
35%
30%
33%
41%
39%
43%
46%
53%
56%
Inclusion and fair treatment
67%
63%
60%
62%
67%
65%
67%
72%
75%
73%
Resources and workload
63%
62%
57%
58%
62%
59%
61%
64%
70%
67%
Pay and benefits
40%
37%
33%
34%
41%
34%
36%
35%
33%
30%
Leadership and managing change
30%
27%
24%
29%
36%
33%
33%
43%
46%
43%
Response rate
52%
61%
66%
58%
48%
62%
61%
64%
68%
63%
Engagement 
My manager
My team
Learning and 
Inclusion and fair 
Resources and 
Pay and benefits
Leadership and 
Index
My work
Organisational 
objectives and 
development
treatment
workload
managing change
purpose

## Returns : 3,720 Response Rate : 63%

Difference 
Difference 

Statistical analysis has been used to explore the questions that have the strongest impact on engagement. By concentrating efforts on the drivers of engagement you are more likely to improve it.

Drivers of Engagement

| from                                              | Difference                      | from CS    |
|---------------------------------------------------|---------------------------------|------------|
| %                                                 |                                 |            |
| previous                                          | from                            | High       |
| survey                                            | CS2018                          | Performers |
| Rank                                              | Positive                        |            |
| 1                                                 |                                 |            |
| B03                                               |                                 |            |
| My work gives me a sense of personal              |                                 |            |
| accomplishment                                    |                                 |            |
| 80%                                               |                                 |            |
| -1                                                |                                 |            |
| -                                                 |                                 |            |
| +3                                                |                                 |            |
| -                                                 |                                 |            |
| +1                                                |                                 |            |
| 2                                                 |                                 |            |
| B27                                               | I feel valued for the work I do |            |
| 62%                                               |                                 |            |
| -2                                                |                                 |            |
| -                                                 |                                 |            |
| -6                                                |                                 |            |
| -                                                 |                                 |            |
| -11                                               |                                 |            |
| -                                                 |                                 |            |
| 3                                                 |                                 |            |
| B24                                               |                                 |            |
| Learning and development activities I have        |                                 |            |
| completed while working for the CPS are helping   |                                 |            |
| me to develop my career                           |                                 |            |
| 46%                                               |                                 |            |
| +2                                                |                                 |            |
| -                                                 |                                 |            |
| -1                                                |                                 |            |
| -                                                 |                                 |            |
| -7                                                |                                 |            |
| -                                                 |                                 |            |
| 4                                                 |                                 |            |
| F03                                               |                                 |            |
| I believe the CPS works to strengthen public      |                                 |            |
| confidence by being open and transparent in       |                                 |            |
| delivering justice^                               |                                 |            |
| 72%                                               |                                 |            |
| -1                                                | --                              | --         |
| 5                                                 |                                 |            |
| F04                                               |                                 |            |
| I believe the CPS supports it's people to deliver |                                 |            |
| consistently high quality casework^               |                                 |            |
| 51%                                               |                                 |            |
| -7                                                |                                 |            |
| -                                                 |                                 |            |
| --                                                | --                              |            |

## Discrimination, Bullying And Harassment

- Statistically significant difference from comparison

## Wellbeing

For further information about these indices, please refer to page 17.

| Civil Service People Survey 2018   |
|------------------------------------|
| Headline scores                    |
Highest positive scoring 
Highest neutral scoring questions
Highest negative scoring 

Returns : 3,720
Response rate : 63%

My work
73%
-1 —
Difference 
from previous survey
B01 I am interested in my work
91%
-1
+2 —
-1 —
B02 I am sufficiently challenged by my work
82%
-1
+1 —
-1 —
B03 My work gives me a sense of personal accomplishment
80%
-1 —
+3 —
+1
B04 I feel involved in the decisions that affect my work
51%
-3 —
-8 —
-13 —
B05 I have a choice in deciding how I do my work
62%
-2 —
-15 —
-19 —
Organisational objectives and purpose
84%
-3 —
Difference from previous survey
B06 I have a clear understanding of the CPS's objectives
84%
-3 —
+3 —
-2 —
B07 I understand how my work contributes to the CPS's objectives
85%
-3 —
+1 —
-3 —

- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2018
Difference 
from CS High 
Performers
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree

Returns : 3,720
Response rate : 63%

My manager
68%
-1
Difference 
from previous survey
B08 My manager motivates me to be more effective in my job
69%
-1
-2 —
-7 —
B09 My manager is considerate of my life outside work
82%
0
-4 —
-7 —
B10 My manager is open to my ideas
76%
-1 —
-7 —
-10 —
B11 My manager helps me to understand how I contribute to the CPS's objectives
67%
-1 —
-1
-5 —
B12 Overall, I have confidence in the decisions made by my manager
73%
-2 —
-3 —
-7 —
B13 My manager recognises when I have done my job well
78%
0
-2 —
-6 —
B14 I receive regular feedback on my performance
67%
+2 —
0
-6 —
B15 The feedback I receive helps me to improve my performance
63%
0
-1
-5 —
B16 I think that my performance is evaluated fairly
67%
-2 —
+1
-5 —
B17 Poor performance is dealt with effectively in my team
37%
-2 —
-3 —
-7 —

- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2018
Difference 
from CS High 
Performers
| Civil Service People Survey 2018   | Returns : 3,720   | Response rate : 63%   |
|------------------------------------|-------------------|-----------------------|

My team
74%
-2 —
Difference 
from previous survey
B18 The people in my team can be relied upon to help when things get difficult in my 
job
82%
-1 —
-3 —
-5 —
B19 The people in my team work together to find ways to improve the service we 
provide
76%
-1
-6 —
-9 —
B20 The people in my team are encouraged to come up with new and better ways of 
doing things
62%
-3 —
-14 —
-18 —
Learning and 
development
56%
+3 —
Difference from previous survey
B21 I am able to access the right learning and development opportunities when I need 
to
68%
+2 —
+4 —
0
B22 Learning and development activities I have completed in the past 12 months have 
helped to improve my performance
58%
+1 —
+5 —
-1
B23 There are opportunities for me to develop my career in the CPS
50%
+6 —
+2 —
-6 —
B24 Learning and development activities I have completed while working for the CPS 
are helping me to develop my career
46%
+2 —
-1 —
-7 —

- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2018
Difference 
from CS High 
Performers
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree

Returns : 3,720
Response rate : 63%

Inclusion and fair 
treatment
73%
-2 —
Difference 
from previous survey
B25 I am treated fairly at work
76%
-2 —
-5 —
-8 —
B26 I am treated with respect by the people I work with
81%
-3 —
-4 —
-6 —
B27 I feel valued for the work I do
62%
-2 —
-6 —
-11 —
B28 I think that the CPS respects individual differences (e.g. cultures, working styles, 
backgrounds, ideas, etc.)
74%
0
-3 —
-6 —
Resources and workload
67%
-3 —
Difference from previous survey
B29 I get the information I need to do my job well
65%
-2 —
-6 —
-10 —
B30 I have clear work objectives
78%
-2 —
+2 —
-1 —
B31 I have the skills I need to do my job effectively
88%
-2 —
-1 —
-4 —
B32 I have the tools I need to do my job effectively
62%
-4 —
-9 —
-15 —
B33 I have an acceptable workload
52%
-4 —
-9 —
-14 —
B34 I achieve a good balance between my work life and my private life
59%
-3 —
-10 —
-15 —

- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2018
Difference 
from CS High 
Performers
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree

Returns : 3,720
Response rate : 63%

Pay and benefits
30%
-2 —
Difference 
from previous survey
B35 I feel that my pay adequately reflects my performance
27%
-3 —
-4 —
-11 —
B36 I am satisfied with the total benefits package
37%
0
+1
-7 —
B37 Compared to people doing a similar job in other organisations I feel my pay is 
reasonable
28%
-3 —
+1
-5 —
Leadership and 
managing change
43%
-4 —
Difference from previous survey
B38 My CCP, DCCP, ABM or Head of Directorate/Division in the CPS are sufficiently 
visible
59%
-2 —
-3 —
-12 —
B39 I believe the actions of my CCP, DCCP, ABM or Head of Directorate/Division are 
consistent with the CPS's values
59%
-3 —
+6 —
-3 —
B40 I believe that the CPS Board has a clear vision for the future of the CPS
42%
-6 —
-5 —
-14 —
B41
Overall, I have confidence in the decisions made by the DPP, Chief Executive and Directors of Legal, Business and Corporate Services
41%
-6 —
-7 —
-17 —
B42 I feel that change is managed well in the CPS
29%
-5 —
-4 —
-13 —
B43 When changes are made in the CPS they are usually for the better
27%
-4 —
-7 —
-15 —
B44 The CPS keeps me informed about matters that affect me
52%
-2 —
-7 —
-14 —
B45 I have the opportunity to contribute my views before decisions are made that 
affect me
35%
-3 —
-5 —
-13 —
B46 I think it is safe to challenge the way things are done in the CPS
38%
-3 —
-9 —
-15 —

- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2018
Difference 
from CS High 
Performers
Strongly 
agree
Agree
Neither
Disagree
Strongly 
disagree
| Civil Service People Survey 2018   | Returns : 3,720   | Response rate : 63%   |
|------------------------------------|-------------------|-----------------------|

## All Questions By Theme Engagement Strongly

B47 I am proud when I tell others I am part of the CPS
59%
-1
-6 —
-11 —
B48 I would recommend the CPS as a great place to work
47%
0
-11 —
-18 —
B49 I feel a strong personal attachment to the CPS
59%
0
+7 —
+2 —
B50 The CPS inspires me to do the best in my job
49%
-1
-1 —
-8 —
B51 The CPS motivates me to help it achieve its objectives
46%
-2 —
-1 —
-8 —

## Taking Action Strongly

| B52                                              | I believe that my CCP, DCCP, ABM or Head of Directorate/Division in the CPS      |
|--------------------------------------------------|----------------------------------------------------------------------------------|
| will take action on the results from this survey |                                                                                  |
| 49%                                              |                                                                                  |
| -2                                               |                                                                                  |
| -                                                |                                                                                  |
| 0                                                | -9                                                                               |
| -                                                |                                                                                  |
| B53                                              | Where I work, I think effective action has been taken on the results of the last |
| survey                                           |                                                                                  |
| 39%                                              |                                                                                  |
| -2                                               |                                                                                  |
| -                                                |                                                                                  |
| +3                                               |                                                                                  |
| -                                                |                                                                                  |
| -6                                               |                                                                                  |
| -                                                |                                                                                  |

- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2018
Difference 
from CS High 
Performers
agree
Agree
Neither
Disagree
Strongly 
disagree

Returns : 3,720
Response rate : 63%

## All Questions By Theme Organisational Culture Strongly

B54 I am trusted to carry out my job effectively
86%
-1 —
-3 —
-5 —
B55 I believe I would be supported if I try a new idea, even if it may not work
56%
-3 —
-15 —
-20 —
B56 In the CPS, people are encouraged to speak up when they identify a serious 
policy or delivery risk
58%
-2 —
-10 —
-16 —
B57 I feel able to challenge inappropriate behaviour in the workplace
59%
-2 —
-6 —
-10 —
B58 The CPS is committed to creating a diverse and inclusive workplace
74%
0
-1
-5 —

## Leadership Statement Strongly

B59
My CCP, DCCP, ABM or Head of Directorate/Division in the CPS actively role model the behaviours set out in the Civil Service Leadership Statement
51%
-3 —
+2 —
-7 —
B60 My manager actively role models the behaviours set out in the Civil Service 
Leadership Statement
65%
-1
-3 —
-8 —

## Civil Service Vision Strongly

B61 I am aware of the Civil Service vision for 'A Brilliant Civil Service'
42%
+4 —
-8 —
-23 —
B62 I understand how my work contributes to helping us become 'A Brilliant Civil 
Service'
39%
+1
-3 —
-12 —

- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey
Difference 
from CS2018
Difference 
from CS High 
Performers
agree
Agree
Neither
Disagree
Strongly 
disagree
agree
Agree
Neither
Disagree
Strongly 
disagree

Returns : 3,720
Response rate : 63%
- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

## All Questions By Theme Wellbeing

Unlike the questions B01-B62 which ask people to rate their agreement from strongly agree to strongly disagree, the four wellbeing questions use a 11-point scale. The scale ranges from 0 to 10 for each question, where 0 is equivalent to 'not at all' (e.g. 'not at all satisfied' or 'not at all worthwhile') and where 10 is equivalent to 'completely' (e.g. 'completely satisfied' or 'completely anxious').

For questions W01, W02 and W03 the percent positive is the proportion answering 7, 8, 9 or 10 to each question.
0-4
7-8
9-10
% Positive
Difference 
from previous 
survey
Difference 
from CS2018
Difference 
from CS High 
Performers
W01 Overall, how satisfied are you with your life nowadays?
62%
0
-4 —
-7 —
W02 Overall, to what extent do you feel that the things you do in your life are 
worthwhile?
70%
0
-1 —
-4 —
W03 Overall, how happy did you feel yesterday?
59%
-2 —
-3 —
-6 —
For question W04 the percent negative is the proportion answering 6, 7, 8, 9 or 10 to the question.
0-1
2-3
4-5
6-10
% Negative
W04 Overall, how anxious did you feel yesterday?
37%
+4 —
+4 —
+7 —

## All Questions By Theme Your Plans For The Future

C01. Which of the following statements most reflects your current thoughts about working for the CPS?

I want to leave the CPS as soon as possible
9%
+1
+2 —
-3 —
I want to leave the CPS within the next 12 months
10%
+1
-5 —
-9 —
I want to stay working for the CPS for at least the next year
24%
+1
-10 —
-15 —
I want to stay working for the CPS for at least the next three years
56%
-2 —
+13 —
+3 —

## The Civil Service Code

Differences are based on '% Yes' score D01. Are you aware of the Civil Service Code?
90%
+1 —
-2 —
-4 —
D02. Are you aware of how to raise a concern under the Civil Service Code?
65%
0
-2 —
-8 —
D03. Are you confident that if you raised a concern under the Civil Service Code in the CPS it would be investigated properly?
62%
-2 —
-8 —
-14 —

^ indicates a variation in question wording from your previous survey

Difference from 
previous survey
Difference from 
CS2018
Difference from 
CS High 
Performers
% Yes
%
No
% Yes
Difference from 
previous survey
Difference from 
CS2018
Difference from 
CS High 
Performers

## Returns : 3,720 Response Rate : 63% All Questions By Theme Discrimination, Harassment And Bullying

E01. During the past 12 months have you personally experienced discrimination at work?

For respondents who selected 'Yes' to question E01. E02. On which of the following grounds have you personally experienced discrimination at work in the past 12 months? (multiple selection)

| %                   |
|---------------------|
| % Prefer not to say |
| 2018                |
| 2017                |
| CS2018              |

E03. During the past 12 months have you personally experienced bullying or harassment at work?

2018 2017 CS2018

For respondents who selected 'Yes' to question E03. E05. Did you report the bullying and harassment you experienced?

| %                   |
|---------------------|
| % Prefer not to say |
| 2018                |
| 2017                |
| CS2018              |

For respondents who selected 'Yes' to question E03. E06. In your opinion, has this issue been resolved?

For respondents who selected 'Yes' to question E03. E04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection)

2018 2017 CS2018

- indicates statistically significant difference from comparison
^ indicates a variation in question wording from your previous survey

Response Count
Age
71
Caring responsibilities
62
Disability
93
Ethnic background
50
Gender
58
Gender reassignment or perceived gender
--
Grade, pay band or responsibility level
131
Main spoken/written language or language ability
13
Marital status
14
Pregnancy, maternity or paternity
10
Religion or belief
20
Sexual orientation
--
Social or educational background
27
Working location
94
Working pattern
138
Any other grounds
106
Prefer not to say
66
A colleague
136
Your manager
128
Another manager in my part of the CPS
168
Someone you manage
25
Someone who works for another part of the CPS
39
A member of the public
13
Someone else
33
Prefer not to say
72

Please note: Counts of fewer than ten responses are suppressed and replaced with '--'
Returns : 3,720
Response rate : 63%

## All Questions By Theme Crown Prosecution Service Questions

| F01                                                                           | I am committed to the CPS purpose of delivering justice                  |
|-------------------------------------------------------------------------------|--------------------------------------------------------------------------|
| 94%                                                                           |                                                                          |
| 0                                                                             |                                                                          |
| F02                                                                           |                                                                          |
| I believe the CPS supports the success of it's people by investing in their   |                                                                          |
| learning and development^                                                     |                                                                          |
| 64%                                                                           |                                                                          |
| +2                                                                            |                                                                          |
| -                                                                             |                                                                          |
| F03                                                                           |                                                                          |
| I believe the CPS works to strengthen public confidence by being open and     |                                                                          |
| transparent in delivering justice^                                            |                                                                          |
| 72%                                                                           |                                                                          |
| -1                                                                            |                                                                          |
| F04                                                                           |                                                                          |
| I believe the CPS supports it's people to deliver consistently high quality   |                                                                          |
| casework^                                                                     |                                                                          |
| 51%                                                                           |                                                                          |
| -7                                                                            |                                                                          |
| -                                                                             |                                                                          |
| F05                                                                           |                                                                          |
| I believe the CPS is continuously improving by digitising and modernising the |                                                                          |
| way we work^                                                                  |                                                                          |
| 64%                                                                           |                                                                          |
| -15                                                                           |                                                                          |
| -                                                                             |                                                                          |
| F06                                                                           | I demonstrate the CPS values through my actions                          |
| 91%                                                                           |                                                                          |
| 0                                                                             |                                                                          |
| F07                                                                           | My direct line manager demonstrates the CPS values through their actions |
| 79%                                                                           |                                                                          |
| -1                                                                            |                                                                          |
| F08                                                                           |                                                                          |
| The CPS is committed to building and maintaining an inclusive workforce that  |                                                                          |
| treats all its employees fairly                                               |                                                                          |
| 68%                                                                           |                                                                          |
| 0                                                                             |                                                                          |
| F09                                                                           | The CPS is committed to supporting my Health and Wellbeing               |
| 61%                                                                           |                                                                          |
| +3                                                                            |                                                                          |
| -                                                                             |                                                                          |
| F10                                                                           | Change is managed well in my Area/Directorate/Division                   |
| 39%                                                                           |                                                                          |
| -5                                                                            |                                                                          |
| -                                                                             |                                                                          |
| F11                                                                           | My local Senior Management Team is sufficiently visible                  |
| 63%                                                                           |                                                                          |
| -2                                                                            |                                                                          |
| -                                                                             |                                                                          |
| F12                                                                           |                                                                          |
| I am kept informed of local and national news through the use of Team Talk at |                                                                          |
| regular team briefings/meetings                                               |                                                                          |
| 66%                                                                           |                                                                          |
| -1                                                                            |                                                                          |
| F13                                                                           |                                                                          |
| The CPS Conversations feedback is taken into account when decisions are       |                                                                          |
| made                                                                          |                                                                          |
| 39%                                                                           |                                                                          |
| -4                                                                            |                                                                          |
| -                                                                             |                                                                          |
| Civil Service People Survey 2018   | Returns : 3,720   | Response rate : 63%   |
|------------------------------------|-------------------|-----------------------|

## All Questions By Theme Crown Prosecution Service Questions Strongly

| F14                                                       |
|-----------------------------------------------------------|
| 35%                                                       |
| -2                                                        |
| -                                                         |
| F15                                                       |
| I am aware of opportunities for Smarter Working within my |
| Area/Directorate/Division                                 |
| Yes: 89%          No: 11%                                 |
| 89%                                                       |
| +8                                                        |
| -                                                         |
- indicates statistically significant difference from comparison

^ indicates a variation in question wording from your previous survey

agree
Agree
Neither
Disagree
Strongly 
disagree
% Positive
Difference 
from previous 
survey

## Proxy Stress Index And Perma Index Proxy Stress Index Perma Index

This index aligns to the Health and Safety Executive's stress management tool, using the 8 
This index measures the extent to which employees are 'flourishing' in the workplace around questions from the People Survey shown below. We calculate it in the same way as the the 5 dimensions: Positive emotion, Engagement, Relationships, Meaning and Employee Engagement Index.

Accomplishment.

We have 'inverted' the final index so that it is a measure of conditions which can add to The index is computed using the questions from the People Survey shown below and stress rather than alleviate stress, i.e. a higher index score represents a more stressful combining them in the same way as the Employee Engagement Index.

environment.

A high score represents a greater proportion of employees agreeing with the statements below or rating the two wellbeing questions as high.

|                                                                         |                                                                             |     |                                                             | % positive                                          | % positive   |
|-------------------------------------------------------------------------|-----------------------------------------------------------------------------|-----|-------------------------------------------------------------|-----------------------------------------------------|--------------|
| B05                                                                     | I have a choice in deciding how I do my work                                | 62% | B01                                                         | I am interested in my work                          | 91%          |
| B08                                                                     | My manager motivates me to be more effective in my job                      | 69% | B03                                                         | My work gives me a sense of personal accomplishment | 80%          |
| B18                                                                     |                                                                             |     |                                                             |                                                     |              |
| The people in my team can be relied upon to help when things get        |                                                                             |     |                                                             |                                                     |              |
| difficult in my job                                                     |                                                                             |     |                                                             |                                                     |              |
| 82%                                                                     | B18                                                                         |     |                                                             |                                                     |              |
| The people in my team can be relied upon to help when things get        |                                                                             |     |                                                             |                                                     |              |
| difficult in my job                                                     |                                                                             |     |                                                             |                                                     |              |
| 82%                                                                     |                                                                             |     |                                                             |                                                     |              |
| B26                                                                     | I am treated with respect by the people I work with                         | 81% | W01 Overall, how satisfied are you with your life nowadays? | 62%                                                 |              |
| B30                                                                     | I have clear work objectives                                                | 78% |                                                             |                                                     |              |
| W02                                                                     | Overall, to what extent do you feel that the things you do in your life are |     |                                                             |                                                     |              |
| worthwhile?                                                             |                                                                             |     |                                                             |                                                     |              |
| 70%                                                                     |                                                                             |     |                                                             |                                                     |              |
| B33                                                                     | I have an acceptable workload                                               | 52% |                                                             |                                                     |              |
| B45                                                                     |                                                                             |     |                                                             |                                                     |              |
| I have the opportunity to contribute my views before decisions are made |                                                                             |     |                                                             |                                                     |              |
| that affect me                                                          |                                                                             |     |                                                             |                                                     |              |
| 35%                                                                     |                                                                             |     |                                                             |                                                     |              |
| E03                                                                     |                                                                             |     |                                                             |                                                     |              |
| During the past 12 months have you personally experienced bullying or   |                                                                             |     |                                                             |                                                     |              |
| harassment at work?                                                     |                                                                             |     |                                                             |                                                     |              |
| 78%                                                                     |                                                                             |     |                                                             |                                                     |              |
| Civil Service People Survey 2018   | Returns : 3,720   | Response rate : 63%   |
|------------------------------------|-------------------|-----------------------|

## Appendix Glossary Of Key Terms

| % positive                                                                                                             | The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a theme in the case of                             |
|------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|
| Theme score % positive                                                                                                 |                                                                                                                                                           |
| ).                                                                                                                     |                                                                                                                                                           |
| Previous survey                                                                                                        | Comparisons to the previous survey relate to the results from the 2017 Civil Service People Survey. Where a question is flagged as changed since the last |
| survey comparisons should be treated with caution as changes to wording may affect how people respond to the question. |                                                                                                                                                           |
| CS2018                                                                                                                 | The CS2018 benchmark is the median percent positive across all organisations that participated in the 2018 Civil Service People Survey.                   |
| CS High Performers                                                                                                     | For each question, this is the upper quartile score across all organisations that have taken part in the 2018 Civil Service People Survey.                |
| The 'CS High Performer' comparator for the Proxy Stress Index has been corrected (reissued 23/11/2018).                |                                                                                                                                                           |

## Rounding

Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy. Therefore in some instances, the differences presented in this report will not match the rounded figures of the scores being compared. For example, if your unrounded Engagement Index score is 75.43647583%, your organisation overall's score is 74.63572484% and the difference between the two is +0.800751%, in this report these scores would appear as 75%, 75% and +1.

## Statistical Significance: —

Statistical testing has been carried out to identify statistically significant* differences between your results and a number of comparators. You can therefore be confident that the difference represents a real difference in opinion between the results. *Note, there needs to be 30 responses at question level, 20 responses at theme level or 10 responses at index level for statistical testing to be carried out on the corresponding scores.

## The Employee Engagement Index

The survey includes five questions that make up the engagement index (B47-B51). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.

## The Drivers Of Engagement

While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. A statistical technique (a form of regression) is used to identify the extent to which each question in the survey has an association with engagement. Questions identified as having an association are called 'Drivers of engagement': page 3 of this report shows the questions that had the strongest association with engagement in this unit.

## Confidentiality

The survey was carried out as part of the 2018 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all participating organisations. The Cabinet Office commissioned ORC International to carry out the survey. ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised. Groups of fewer than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results. ORC's Privacy Policy (www.orcinternational.co.uk/privacy) tells you how they keep personal data safe and who to contact to exercise your rights of control under the new GDPR regulations.