# Department For Work And Pensions Equality Information Update 2012

List of tables.....................................................................................................3 Introduction ......................................................................................................5 Section 1: Information about our policies and services....................................6 
Employment related impact indicators..........................................................9 
1. Rates of people moving off out of work benefits ...................................9 
2. Numbers on key out-of-work benefits .................................................11 
3. Proportion of children living in workless households...........................17 
4. Young people not in employment or full-time education .....................20 5. Gap between the employment rates for disabled people and the overall 
population ...............................................................................................22 6. Average age people stop working.......................................................25 
Poverty and social mobility related impact indicators .................................27 
7. Rate of disability poverty.....................................................................27 
8. Rate of pensioner poverty...................................................................31 9. Social mobility in adulthood ................................................................34 
Pensions-related impact indicators.............................................................36 
10. Number of employees in a pension scheme sponsored by their employer.................................................................................................36 
Operational working of the Department related impact indicators ..............38 
11. Monetary value of fraud and error in the benefit system...................38 12. Public opinion of DWP service levels................................................39 13. Additional customer data ..................................................................45 
Section 2: Information about our employees..................................................47 
14. The DWP workforce..........................................................................47 15. Disciplinary procedures.....................................................................52 16. Exits..................................................................................................54 17. Working Patterns ..............................................................................57 18. Grievances........................................................................................59 
19. Performance markings......................................................................61 
20. Promotion .........................................................................................62 21. Recruitment process.........................................................................64 22. Pay gap.............................................................................................65 23. Training data.....................................................................................69 
24. Maternity data...................................................................................70 
25. Links to additional information ..........................................................71 

## List Of Tables

Employment  
Table 1.1-1.2: Number and rates of people moving from out-of-work benefits. 

Table 2.1-2.3: Number of people on key out-of-work benefits by age, ethnicity and gender. Table 3.1-3.3: Percentage of children in each economic activity status of household category by age, gender, and ethnic origin of child. Table 4.1-4.3: Percentage of young people not in full-time education who are workless by disability, ethnicity and gender. 

Table 5.1-5.4: Gap between employment rates for disabled people and the overall population by age, ethnicity, gender and religion. Table 6.1-6.3: Average age of withdrawal from the labour market by ethnicity and gender, gender overall and by gender and religion or belief. 

Poverty and social mobility  
Table 7.1-7.4: Poverty rate for families by presence of disabled members and age, disabled members overall, disabled members and ethnicity and disabled members and gender. Table 8.1-8.4: Poverty rate for pensioners by age, disability, ethnic group of head of household and gender. Table 9.1: Percentage in the bottom income quintile that have progressed in the distribution of earnings. 

Pensions  
Table 10.1-10.2: Numbers of employees in a pension scheme sponsored by their employer by age and gender. 

Operational working of the Department  
Table 12.1-12.8: Customers' reported overall satisfaction with Jobcentre Plus and the Pension, Disability and Carers Service by age, disability, ethnicity and gender. 

Additional customer data Table 13.1: Percentage of employment gaps for various protected characteristics. 

DWP workforce data Table 14.1-14.4: Percentage of DWP workforce by age, disability, ethnicity and gender. Table 15.1-15.4: Percentage of employees disciplined by age, disability, ethnicity and gender. Table 16.1-16.4: Percentage of reason for leaving by age, disability, ethnicity and gender. Table 17.1-17.4: Percentage of employees with a part-time working pattern by age, disability, ethnicity and gender. 

Table 18.1-18.4: Percentage of employees raising a grievance by age, disability, ethnicity and gender. Table 20.1-20.4: Percentage of employees promoted by age, disability, ethnicity and gender. Table 22.1-22.4: Pay gap by age, disability, ethnicity and gender. 

Table 24.1-24.4: Percentage of employees returning from maternity leave by age, disability and ethnicity.

## Introduction

On 31 January 2012 the Department published its first Equality Information report under the Public Sector Equality Duty. Whilst the legal requirement is an annual publication, the initial report committed to aligning information with the Department's reporting cycle by producing an update in July 2012. This update follows the same format as the original report: 
 
Section One shows information and data relating to the Department's policies, practices and service users; and Section Two shows information and data relating to the Department's employees.  
 
Future reporting The Department intends to publish a comprehensive Equality Information report in July 2013. This will include an annual data update and also progress made in the detailed areas of the first report about our approach to: - providing information about our policies, practices and services; - providing information relating to our employees; - benchmarking as an employer; - engaging with our employees; - engaging with our service users; - paying due regard; and - equality objectives. 

Notes to data Changes to the presentation of tables and amendments required following the first report are clearly explained in the commentary next to the relevant tables. 

Alternative formats If you would like a copy of this update in an alternative format please contact: 
Diversity and Equality Directorate, Porterbrook House, 7 Pear Street, Sheffield, South Yorkshire, S11 8JF. Email: Adelphi.diversityandequality@dwp.gsi.gov.uk Thank you for taking the time to read this update, we welcome your feedback.  
Please write to us using the details above. 

## Section 1: Information About Our Policies And Services

| Number Indicator                                                         | Data source                   |
|--------------------------------------------------------------------------|-------------------------------|
| 1                                                                        | Rates of people moving        |
| from out-of-work benefits                                                |                               |
| DWP administrative                                                       |                               |
| data                                                                     |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Latest data available for claimants that have flowed off Jobseekers      |                               |
| Allowance was from January-March 2011 and March 2012. Whereas,           |                               |
| latest data for claimants flowing off Employment and Support Allowance   |                               |
| was from October-December 2010 and March 2012.                           |                               |
| 2                                                                        | Numbers on key out-of-        |
| work benefits                                                            |                               |
| DWP administrative                                                       |                               |
| data                                                                     |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Splits currently available by age and gender, and partly for ethnicity.  |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Latest data available at July 2012 covered November 2011.                |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Produced four times a year covering the months of February, May,         |                               |
| August and November. Data are available with six months delay.           |                               |
| 3                                                                        | Proportion of children living |
| in workless households                                                   |                               |
| Labour Force                                                             |                               |
| Survey                                                                   |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Splits currently available by age, ethnicity and gender.                 |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Latest data available at July 2012 covered Quarter 4 2011.               |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Produced twice a year. Data are available for Quarter 2 and Quarter 4    |                               |
| each year with a delay of around six weeks after the period referred to. |                               |
| 4                                                                        | Young people not in           |
| employment or full-time                                                  |                               |
| education                                                                |                               |
| Labour Force                                                             |                               |
| Survey                                                                   |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Impact indicator covers age. Splits currently available by disability,   |                               |
| ethnicity and gender.                                                    |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Latest data available at July 2012 covered Quarter 1 2012.               |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Produced monthly approximately six weeks after the period referred to.   |                               |
| Three months of data are combined for the indicator.                     |                               |
| 5                                                                        | Gap between employment        |
| rates for disabled people                                                |                               |
| and the overall population                                               |                               |
| Labour Force                                                             |                               |
| Survey                                                                   |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Impact indicator covers disability. Splits currently available by age,   |                               |
| ethnicity, gender and religion or belief.                                |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Latest data available at July 2012 covered Quarter 1 2012.               |                               |
| -                                                                        |                               |
|                                                                          |                               |
| Produced quarterly approximately six weeks after the period referred to. |                               |
| Three months of data are combined for the indicator.                     |                               |
| Number Indicator                                                             | Data source                  | m                | Ti   |
|------------------------------------------------------------------------------|------------------------------|------------------|------|
| 6                                                                            | Average age people stop      |                  |      |
| working                                                                      |                              |                  |      |
| Labour Force                                                                 |                              |                  |      |
| Survey                                                                       |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Splits currently available by age, ethnicity, gender and religion or belief. |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Latest data available at July 2012 covered Quarter 1 2011 for gender,        |                              |                  |      |
| and 4 quarter averages (to increase data reliability for these groups)       |                              |                  |      |
| from Quarter 2 2011 to Quarter 1 2012 for ethnicity and religion or          |                              |                  |      |
| belief.                                                                      |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Produced quarterly approximately six weeks after the period referred to.     |                              |                  |      |
| 7                                                                            | Rate of disability poverty   | Family Resources |      |
| Survey                                                                       |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Indicator covers disability. Splits currently available by age, ethnicity    |                              |                  |      |
| and gender. Information on religion or belief and sexual orientation has     |                              |                  |      |
| been collected from April 2011. Results are expected to be available in      |                              |                  |      |
| Spring/Summer 2013.                                                          |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Latest data available at July 2012 covered 2010/11.                          |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Produced once a year covering a financial year, with a delay of just over    |                              |                  |      |
| a year after the end of the period referred to.                              |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Data do not include care home residents due to the sample for the            |                              |                  |      |
| survey used consisting of the private household population.                  |                              |                  |      |
| 8                                                                            | Rate of pensioner poverty    | Family Resources |      |
| Survey                                                                       |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Splits currently available by age, disability, ethnicity and gender.         |                              |                  |      |
| Information on religion or belief and sexual orientation has been            |                              |                  |      |
| collected from April 2011. Results are expected to be available in           |                              |                  |      |
| Spring/Summer 2013.                                                          |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Latest data available at July 2012 covered 2010/11.                          |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Produced once a year covering a financial year, with a delay of just over    |                              |                  |      |
| a year after the end of the period referred to.                              |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Data do not include care home residents due to the sample for the            |                              |                  |      |
| survey used consisting of the private household population.                  |                              |                  |      |
| 9                                                                            | Social mobility in adulthood | Annual Survey of |      |
| Hours and                                                                    |                              |                  |      |
| Earnings                                                                     |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Likelihood of progression of 25-30 year olds by gender. Data for other       |                              |                  |      |
| protected characteristics are not currently available.                       |                              |                  |      |
| -                                                                            |                              |                  |      |
|                                                                              |                              |                  |      |
| Latest data available at July 2012 covered 2002-2011.                        |                              |                  |      |
|                                                                              |                              |                  |      |
|                                                                              |                              |                  |      |
|                                                                              |                              |                  |      |
|                                                                              |                              | Page 7           |      |
Number 
Indicator 
Data source 
m
Ti
e period and availability 
10 
Number of employees in a 
pension scheme sponsored 
by their employer 
Annual Survey of Hours and 
Earnings 
- 
Splits currently available by age and gender. This will be supplemented by data from the Family Resources Survey for religion or belief and 
sexual orientation which has been collected from April 2011. Results are expected to be available in Spring/Summer 2013. 
- 
Latest data available at July 2012 covered 2011. 
11 
Monetary value of fraud and 
error in the benefit system 
DWP administrative data 
- 
No equality information currently available. We are considering the 
feasibility of collecting this and will provide an update in the next report. 
12 
Public opinion of DWP 
service levels 
DWP administrative data 
- 
Splits currently available by age, disability, ethnicity and gender. 
- 
The latest data available at July 2012 covered 2011 for Jobcentre Plus and 2010/11 for the Pension, Disability and Carers Service. Produced once a year. 
13 
Employment gap 
Labour Force 
Survey 
- 
Indicator focuses on disabled people, splits are available by age (for young adults and older workers), ethnicity and disability.  
- 
Data available approximately six weeks after the end of each quarter.  
- 
Data are seasonally unadjusted so only year on year comparisons can be made. 

 
Note: Estimates are based on a variety of data sources and are therefore subject to uncertainty. Small differences should be treated with caution as these will be affected by sampling error and variability in the data source.

## Employment Related Impact Indicators 1. Rates Of People Moving Off Out-Of-Work Benefits1

 
What does this tell us? This indicator reports off-flow rates for cohorts of customers who flow onto each benefit in a given period. For example: across all ages 87.2% of those starting to receive Jobseeker's Allowance between January and March 2011 had stopped receiving the benefit 52 weeks later; 73.6% of 25-49 year olds who claimed Employment and Support Allowance between October and December 2010 had stopped receiving the benefit 65 weeks later. This measure is included because Jobcentre Plus adds value by reducing the time it takes for a customer to move off benefit. The Jobseekers Allowance portion of the measure directly affects the claimant count, and the measure as a whole will provide useful information as to whether the Department's spending review settlement is being implemented. 

How will an improvement be shown? 

An increase in the indicator will demonstrate whether an improvement has been achieved. However, the indicator level will be affected by benefit conditionality and operational changes, seasonal variation and the economic cycle. For example, in a recession, even if Jobcentre Plus is performing well, the off-flow rate is likely to fall. Also, as Incapacity Benefit claims are reassessed for Employment and Support Allowance the off-flow rate is likely to fall. Links to other information that you may find useful 
 
A one-off Destination Survey was undertaken by the Department in 2011 
which provides data on the rate of people moving from key out-of-work benefits into employment. 

substitute this data so the scope of the indicator has been reduced accordingly.  
 

claims received between January-March 20111,2,3,5,7  
 
Age 
Total on-flow
Total off-flow
Rate
16-17 
5,900
5,460
92.5%
18-24 
309,340
279,960
90.5%
25-49 
420,170
356,670
84.9%
50+ 
101,060
87,660
86.7%
Unknown Age6 
70
70
100.0%
Total 
836,530
729,810
87.2%
 
weeks, for claims received between October-December 20101,2,4,5,7 
 
Age 
Total on-flow
Total off-flow
Rate
16-17 
1,300
650
50.0%
18-24 
26,840
20,950
78.1%
25-49 
99,150
72,970
73.6%
50+ 
48,970
34,730
70.9%
Unknown age6 
10
10
100.0%
Total 
176,270
129,310
73.4%

All data sourced from: DWP administrative data, Jobseeker's Allowance Processing System (JSAPS). Notes: 1. The on-flow cohort period corresponds to the reporting month beginning on the Saturday after the final Friday of the previous month and ending on the final Friday of the current month. This data covers three on-flow cohort periods. 

2. The rate is calculated as the total number of off-flows from an on-flow cohort period, divided by the number of on flows within the on-flow cohort period, multiplied by 100 (to one decimal place). 3. On-flow and off-flow figures rounded to the nearest 10. 4. Off-flow for Jobseeker's Allowance is based on claims ending within 52 
weeks of on-flow. 5. Off-flow for Employment and Support Allowance is based on claims ending within 65 weeks of on-flow. 6. There are a small number of cases having an incorrect date of birth recorded on the Administrative Systems (JSAPS). 7. Due to seasonal movements in benefit claiming patterns only year on year comparisons should be made. 

## 2. Numbers On Key Out-Of-Work Benefits What Does This Tell Us? This Indicator Looks At The Number Of People On The Following Key Out-Of-Work Benefits: - Jobseeker'S Allowance;

- 
Incapacity Benefits/Employment and Support Allowance; 
- 
Lone parents receiving Income Support; and 
- 
Others receiving income-related benefits. These are mainly Pension Credit recipients for men aged under state pension age. The remainder are in 
receipt of Income Support. 
 
How will an improvement be shown? This indicator will show an improvement if the number of people in receipt of key out-of-work benefits decreases, reflecting the Department's economic and social objective of helping more people into employment. 

Links to other information that you may find useful Further information about a variety of benefits and customer groups is available on the DWP tabulation tool. 

Lone 
Parents 
on 
Income 
Support 
Employment 
and Support 
Allowance 
and 
Incapacity 
Benefits 5, 7
Age 
Jobseeker's 
Allowance 
(claimant 
count) (UK 
seasonally 
adjusted) 3 
5 
Jobseeker's 
Allowance 
(claimant 
count)
(GB not 
seasonally 
adjusted) 4
Other 
(Income 
Support, 
others 
and 
Pension 
Credit) 
5,6
Unknown 
age 
.. 
-
0.1
- 
0.3
Under 18 
.. 
3.9
4.7
4.5 
10.6
18-24 
.. 
452.4
153.5
170.0 
27.4
25-34 
.. 
361.9
333.0
249.1 
6.7
35-44 
.. 
302.4
546.8
128.2 
4.6
45-49 
.. 
148.1
380.3
21.1 
2.7
50-54 
.. 
116.9
404.4
6.6 
3.0
55-59 
.. 
89.4
446.6
2.0 
3.8
60-64 
.. 
21.3
306.3
0.2 
115.8

| Ethnicity               | Jobseeker's    |
|-------------------------|----------------|
| Allowance (claimant     |                |
| count) (UK              |                |
| seasonally adjusted)    |                |
| Jobseeker's             |                |
| Allowance (claimant     |                |
| count)                  |                |
| (GB not seasonally      |                |
| adjusted)               |                |
| 4                       |                |
| Employment and          |                |
| Support Allowance       |                |
| and Incapacity          |                |
| Benefits                |                |
| 5, 7                    |                |
| Lone Parents            |                |
| on Income               |                |
| Support                 |                |
| 5                       |                |
| Other (Income           |                |
| Support, others         |                |
| and Pension             |                |
| Credit)                 |                |
| 5,6                     |                |
|                         |                |
| 3                       |                |
| White: British          | ..             |
| White: Irish            | ..             |
| White: Other white      | ..             |
| Mixed: White & Black    |                |
| Caribbean               |                |
| ..                      | 13.9           |
| Mixed: White & Black    |                |
| African                 |                |
| ..                      | 4.0            |
| Mixed: White & Asian    | ..             |
| Mixed: Other Mixed      | ..             |
| Asian or Asian British: |                |
| Indian                  |                |
| ..                      | 24.0           |
| Asian or Asian British: |                |
| Pakistani               |                |
| ..                      | 34.8           |
| Asian or Asian British: |                |
| Bangladeshi             |                |
| ..                      | 15.2           |
| Asian or Asian British: |                |
| Other Asian             |                |
| ..                      | 12.3           |
| Black or Black British: |                |
| Black Caribbean         |                |
| ..                      | 45.4           |
| Black or Black British: |                |
| Black African           |                |
| ..                      | 46.0           |
|                         |                |
| Black or Black British: | ..             |
| Ethnicity             | Jobseeker's    |
|-----------------------|----------------|
| Allowance (claimant   |                |
| count) (UK            |                |
| seasonally adjusted)  |                |
| 3                     |                |
| Jobseeker's           |                |
| Allowance (claimant   |                |
| count)                |                |
| (GB not seasonally    |                |
| adjusted)             |                |
| 4                     |                |
| Other Black           |                |
| Chinese or Other      |                |
| Ethnic Group: Chinese |                |
| ..                    | 3.0            |
| Chinese or Other      |                |
| Ethnic Group: Other   |                |
| Ethnic Group          |                |
| ..                    | 27.4           |
| Prefer not to say     | ..             |
| Missing/old values/no |                |
| personal contact      |                |
| ..                    | 19.5           |
|                       |                |
|                       |                |
| Employment and        |                |
| Support Allowance     |                |
| and Incapacity        |                |
| Benefits              |                |
| 5, 7                  |                |
| Lone Parents          |                |
| on Income             |                |
| Support               |                |
| 5                     |                |
| Other (Income         |                |
| Support, others       |                |
| and Pension           |                |
| Credit)               |                |
| 5,6                   |                |
|                       |                |
 
Lone 
Parents 
on 
Income 
Support 
Employment 
and Support 
Allowance 
and 
Incapacity 
Benefits 5, 7
Gender 
Jobseeker's 
Allowance 
(claimant 
count) (UK 
seasonally 
adjusted) 3 
5 
Jobseeker's 
Allowance 
(claimant 
count) (GB 
not 
seasonally 
adjusted) 4
Other 
(Income 
Support 
others 
and 
Pension 
Credit) 
5,6
Male 
1068.2 
997.8
1440.6
16.3 
133.0
Female 
527.8 
501.6
1135.0
565.3 
41.9

 All data sourced from: DWP Administrative Data; Columns 1 and 2 from the Jobseeker's Allowance (JSA) Claimant Count. Definitions and conventions: "-" Nil or negligible ".." Not available. Caseload figures are rounded to the nearest hundred. Some additional disclosure control has also been applied. Totals may not sum due to rounding. State pension age: The age at which women reach state pension age is gradually increasing from 60 to 65 between April 2010 and April 2016 to November 2018. From December 2018, the state pension age for both men and women will start to increase to reach 66 years old in October 2020. This will introduce a small increase to the number of working-age benefit recipients and a small reduction to the number of pension-age recipients. For more information see http://statistics.dwp.gov.uk/asd/espa.pdf. Notes: 1. This table includes the key out-of-work client group categories, with the exception of carers who are not subject to activation policies in the same way as other groups. 2. Tables present just one JSA series. The United Kingdom (UK) seasonally adjusted series is not broken down by age or ethnicity, but is available by gender. The JSA series in the second column covers Great Britain (GB) and is not seasonally adjusted. This series is presented as it allows comparisons with the other key out-of-work benefits published by DWP which also cover GB and are not seasonally adjusted. GB JSA totals for ethnicity and age are lower than they are for gender, as gender is available on the 1 per cent of clerical cases but ethnicity and age are not. 3. UK figures (seasonally adjusted) published by the ONS. This series is the most reliable and up-to-date source for claimant unemployment.  
4. GB figures (not seasonally adjusted) published by the Office for National Statistics. This series is the most reliable and up-to-date source for claimant unemployment. 5. GB figures (not seasonally adjusted). Published by DWP as part of the 100 
per cent working-age client group analysis. A consistent series for the UK as a whole is not readily available.  
6. Excludes claimants in receipt of Income Support and Carers Allowance. 7. The "Incapacity Benefits group" includes Employment and Support Allowance (ESA). ESA replaced Incapacity Benefit and Income Support paid on the grounds of incapacity for new claims from 27 October 2008. 

## 3. Proportion Of Children Living In Workless Households

 What does this tell us? 

 
This indicator looks at the proportion of children living in workless households in the UK. A workless household is a household that includes at least one person aged 16 to 64 where no-one aged 16 or over is in employment. This indicator reflects the Department's core aims around employment and preventing worklessness. 

How will an improvement be shown? 

 
Generally, an improvement would be demonstrated by a fall in the indicator. Such a change would imply a rise in the proportion of children living in a household with at least one working adult. However other factors, for example, changes in household types over time may also influence estimates. 

Links to other information that you may find useful 
 
Further information is available on the Office of National Statistics website. 

category by age of child, October-December 20111,2 
 
 
Combined economic activity status of household 
Workless 
households
 
All 
children 
Age of child 
Working  
households 
Households 
containing 
both 
working 
and 
workless 
members
Under 1 
54.5 
29.5
16.1
 
6.2 
1 
50.0 
30.7
19.3
 
6.9 
2 
51.4 
31.4
17.2
 
6.9 
3 
51.9 
31.0
17.2
 
6.7 
4 
50.9 
29.6
19.6
 
6.7 
5 
51.4 
30.1
18.5
 
6.7 
6 
51.8 
29.9
18.3
 
6.1 
7 
53.8 
29.3
17.0
 
6.2 
8 
52.9 
30.8
16.3
 
5.8 
9 
53.1 
32.2
14.7
 
5.7 
10 
53.2 
32.9
13.9
 
6.0 
11 
52.5 
32.8
14.8
 
5.7 
12 
53.8 
33.0
13.2
 
5.9 
13 
49.5 
38.0
12.5
 
5.9 
14 
48.6 
39.6
11.7
 
6.5 
15 
48.5 
38.4
13.1
 
6.0 
All  
51.7 
32.4
15.8
  
100.0 
 
category by gender of child, October-December 20111,2 
 
 
Combined economic activity status of household 
Gender of child 
Working  
households 
Workless 
households
 
All 
children 
Households 
containing 
both 
working 
and 
workless 
members
Male 
51.1 
32.5
16.4
 
51.2 
Female 
52.3 
32.3
15.5
 
48.8 
All 
51.7 
32.4
15.9
  
100.0 

 

|              | Combined economic activity status of household    |
|--------------|---------------------------------------------------|
| Workless     |                                                   |
| households   |                                                   |
|              | All                                               |
| children     |                                                   |
| Working      |                                                   |
| households   |                                                   |
| Ethnic       |                                                   |
| origin of    |                                                   |
| child        |                                                   |
| Households   |                                                   |
| containing   |                                                   |
| both         |                                                   |
| working      |                                                   |
| and          |                                                   |
| workless     |                                                   |
| members      |                                                   |
| White        | 56.3                                              |
| Mixed        | 46.4                                              |
| 24.4         | 60.9                                              |
| Asian        |                                                   |
| British      |                                                   |
| 30.1         | 34.7                                              |
| Black        |                                                   |
| British      |                                                   |
| 29.9         | 46.7                                              |
| Chinese or   |                                                   |
| other ethnic |                                                   |
| group        |                                                   |
| All          |                                                   |
| 3            |                                                   |
|              | 51.7                                              |

 All data sourced from: Labour Force Survey household datasets. 
 
Notes: 1. Children refers to children under 16. 2. Households including at least one person aged 16 to 64. 3. Total includes children with unknown ethnic origin. 

## 4. Young People Not In Employment Or Full-Time Education

 
What does this tell us? This indicator shows the percentage of young people that are not in employment or full-time education. It is measured by dividing the number of 18-
24 year olds who are not in work or full-time education by the total number of 18-24 year olds. The indicator will measure the Department's success in improving the percentage of young people engaged in a positive activity such as employment, education or training. It recognises the importance of raising participation in education and improving labour market outcomes for young people not in full-time education. How will an improvement be shown? Generally, a decrease in the indicator will demonstrate an improvement in the labour market position of young people. However, economic conditions will also need to be taken into account. 

Links to other information that you may find useful Further information about the Department's business plan transparency measures is available here.  
 
workless by disability, UK, Quarter 1 2012 (January 2012-March 2012)1,2 
 

| Disability status                                                        | Percentages   |
|--------------------------------------------------------------------------|---------------|
| Disabled                                                                 | 57.6          |
| Non-disabled                                                             | 30.1          |
| All                                                                      | 33.0          |
|                                                                          |               |
| Table 4.2: Percentage of young people not in full-time education who are |               |
| workless by ethnicity, UK, quarterly average Quarter 1 2010 to Quarter 4 |               |
| 2010 (January 2010-December 2010)                                        |               |
| 1,3,4                                                                    |               |
|                                                                          |               |
|                                                                          |               |
| Ethnic group of individual                                               | Percentages   |
| White                                                                    | 30.8          |
| Mixed                                                                    | 43.5          |
| Asian or Asian British                                                   | 48.3          |
| Black or Black British                                                   | 50.1          |
| Chinese or other ethnic group                                            | 53.8          |
| All                                                                      | 32.5          |
|                                                                          |               |
|                                                                          |               |
 
| Gender    |   Percentages |
|-----------|---------------|
| Male      |          31.4 |
| Female    |          34.7 |
| All       |          33   |

 All data sourced from: Labour Force Survey (LFS). Notes: 1. This data is fully comparable with the overall measure for young people not in employment or full-time education using the ONS seasonally adjusted data 2. As with the overall measure for young people not in employment or full-time education, this measure uses LFS data. However, unlike the overall measure, this data is not seasonally adjusted and only released quarterly. Therefore it is not fully comparable with the overall measure. 3. Disability includes those who are disabled under the Equality Act definition, those who are work-limiting disabled only, and those who are both. It covers the individual rather than the household. 4. Data for young people not in full-time education and who are workless split by ethnicity is currently not available. Therefore, the most recent reliable figures are the same as those reported in the Equality Information 2011 report. 

## 5. Gap Between The Employment Rates For Disabled People And The Overall Population

 
What does this tell us? This indicator is measured by comparing the seasonally unadjusted employment rate for disabled people with the unadjusted working-age employment rate for Great Britain. This uses the ONS Headline Rate definition of employment which is for people aged between 16 and 64. These data allow the Department to monitor progress towards employment equality for disabled people. It allows the public to assess how well the Department is performing against its aim of promoting high levels of employment by helping people move into work. 

How will an improvement be shown? Generally a decrease in the indicator will demonstrate that an improvement has been achieved. However, economic conditions will also need to be taken into account. For example, recent research indicates that employment prospects for disabled people are less sensitive to economic conditions than the overall population.2 This may mean that as the economy improves and overall rates increase, the gap between the disabled and the overall employment rates will increase, which would represent a negative outcome for this indicator. 

 
Links to other information that you may find useful A full description of indicators towards disability equality by 2025 is available on the Independent Living and Office for Disability Issues website. 

overall population by age, Great Britain, Quarter 1 2012 (January 2012-
March 2012)1 
 
Age 
Gap (percentage points)
16-17 
6.7
18-24 
16.6
25-34 
26.3
35-44 
26.9
45-54 
26.6
55+ 
20.9
 
overall population by ethnicity, Great Britain, Quarter 2 2011 to Quarter 1 
2012 (April 2011-March 2012)3,6  
 
Ethnicity 
Gap (percentage points)
White 
25.1
Mixed / Multiple ethnic groups 
15.7
Indian 
24.5
Pakistani 
20.1
Bangladeshi 
18.6
Chinese 
*
Any other Asian background 
20.2
Black / African / Caribbean / Black British 
18.9
Other ethnic group 
21.0
 
Table 5.3: Gap between employment rates for disabled people and the 
overall population by gender, Great Britain, Quarter 1 2012 (January 2012- 
March 2012) 
 
Gender 
Gap (percentage points)
Male 
26.4
Female 
21.3 
| Religion           | Gap (percentage points)   |
|--------------------|---------------------------|
| Christian          | 24.0                      |
| Buddhist           | 24.7                      |
| Hindu              | 22.5                      |
| Jewish             | 21.4                      |
| Muslim             | *                         |
| Sikh               | 20.3                      |
| Any other religion | 21.7                      |
| No religion at all | 27.0                      |

 All data sourced from: Labour Force Survey. Notes: 1. Care should be taken when comparing Table 5.1 with last years report due to an error in estimates for the gap between employment rates for disabled people and the overall population by age in Jan-Mar 2011. Comparisons should be made with the correct version which is available here. 

2. Data are rounded to the nearest 0.1 percentage point. 3. * denotes sample size is too small to reliably quote estimates. 4. Data are subject to sampling variation and is not seasonally adjusted. 5. Accuracy of data is limited by small sample sizes. 6. Ethnicity is self-reported. 7. Religion or belief is self-reported. 

## 6. Average Age People Stop Working3

 
What does this tell us? This indicator is measured using the 'average age of withdrawal from the labour market-static indicator'. High level figures which are not broken down for equality groups are published by ONS annually in the Pension Trends series. This indicator measures the ages at which people withdraw from the labour market and become inactive; data are not seasonally adjusted. Due to the nature of the indicator, year on year changes tend to be small. The focus should not be on the short-term changes but on the long-term trend. Extending working life is an important part of the response to demographic ageing and ensuring pensions sustainability. Monitoring changes in average age of withdrawal will provide an indication of how the Department's policies are encouraging longer working. 

How will an improvement be shown? An increase in the age of withdrawal from the labour market would constitute a success. There may be a number of contributing factors including: a continuation of long-term trends; changing attitudes around working longer; and the effect of state pension age changes. 

Links to other information that you may find useful Further information on the labour market and retirement is available in the ONS report on Pension Trends. 

Table 6.1: Average age of withdrawal from the labour market by ethnicity and gender, Great Britain, Quarter 2 2011 to Quarter 1 2012 (April 2011-
March 2012)3,4 
 
Ethnic group of individual 
Men 
Women
White 
64.5 
62.6
Mixed 
60.7 
58.0
Asian or Asian British 
64.3 
59.9
Black or Black British 
61.2 
61.9
White and Asian 
62.3 
59.4
 
Table 6.2: Average age of withdrawal from the labour market by gender, Great Britain, Quarter 1 2011 (January- March 2012) 
 
Age of withdrawal from labour market 
Men 
Women
Age 
64.6 
62.4
 
Table 6.3: Average age of withdrawal from the labour market by gender and religion or belief, Great Britain, Quarter 2 2011 to Quarter 1 2012 
(April 2011-March 2012)5,6,7 
 
Religion 
Men 
Women
Christian 
64.4 
62.4
Buddhist 
62.1 
59.6
Hindu 
64.1 
59.2
Jewish 
63.4 
62.4
Muslim 
63.4 
56.9
Sikh 
61.0 
58.3
Any other religion 
63.0 
61.3
No religion 
64.6 
63.1

 All data sourced from: Labour Force Survey (LFS). Notes: 1. Data are rounded to the nearest 0.1 year. 2. Data are subject to sampling variation and is not seasonally adjusted. 3. Ethnicity is self-reported. 4. Changes to the collection of data on ethnicity in the LFS mean that the latest data may not be comparable with previous years. 5. Data covers Great Britain only. 6. Religion or belief is self-reported. 7. Accuracy of data is limited by small sample. 

## Poverty And Social Mobility Related Impact Indicators 7. Rate Of Disability Poverty

 
What does this tell us? This indicator measures the percentage of individuals in families containing someone who is disabled with incomes below 60 per cent of equivalised median income4, Before Housing Costs. Tackling disability poverty is a priority as families with a disabled member have a higher rate of relative low-income poverty than average. Using 60 per cent of equivalised median income as a poverty threshold is a historical and international benchmark. These data do not include care home residents due to the sample for the survey used consisting of the private household population. No adjustment is made to disposable household income to take into account any additional costs that may be incurred due to the illness or disability in question, and disability benefits have been included in the equivalised household income used. This means that the position in the income distribution of these groups, as shown here, may have some upward bias. Results based on incomes excluding disability benefits are available on request.  
 
How will an improvement be shown? Generally a decrease in the indicator will demonstrate that an improvement has been achieved. However, economic conditions also need to be taken into account. 

Links to other information that you may find useful For further information, a full description of indicators towards disability equality by 2025 can be found on the Independent Living and Office for Disability Issues website. Further analysis of Households Below Average Income (HBAI) data are shown in the annual HBAI publication. 

| Group              | Age                | Poverty rate (%)    |
|--------------------|--------------------|---------------------|
|                    |                    | Families with       |
| a disabled         |                    |                     |
| member             |                    |                     |
| Families with      |                    |                     |
| no disabled        |                    |                     |
| member             |                    |                     |
| Children           | 0-4                | 25                  |
|                    | 5-10               | 19                  |
|                    | 11-15              | 22                  |
| 23                 | 17                 |                     |
| children           |                    |                     |
| Working-age adults | 16-19 adults       | 33                  |
|                    | 20-24              | 24                  |
|                    | 25-29              | 26                  |
|                    | 30-34              | 23                  |
|                    | 35-39              | 20                  |
|                    | 40-44              | 20                  |
|                    | 45-49              | 21                  |
|                    | 50-54              | 20                  |
|                    | 55-59              | 23                  |
|                    | 60-64 males only   | 22                  |
| Pensioners         | 60-64 females only | 16                  |
|                    | 65-69              | 14                  |
|                    | 70-74              | 14                  |
|                    | 75-79              | 18                  |
|                    | 80-84              | 18                  |
|                    | 85+                | 22                  |

  
Poverty rate (%) 
  
Families with a disabled 
member
Families with no 
disabled member
Poverty rate 
20
15

 

| Poverty rate (%)          | Ethnic group of head     |
|---------------------------|--------------------------|
| (3-year average)          |                          |
|                           | Families with a disabled |
| member                    |                          |
| Families with no          |                          |
| disabled member           |                          |
| White                     | 20                       |
| Mixed                     | 28                       |
| Asian or Asian British    | 40                       |
| Indian                    | 31                       |
| Pakistani and Bangladeshi | 52                       |
| Black or Black British    | 32                       |
| Black Caribbean           | 26                       |
| Black Non-Caribbean       | 38                       |
| 36                        | 24                       |
| group                     |                          |

  
Poverty rate (%) 
  
Families with a disabled 
member
Families with no 
disabled member
Male child 
20
15
Female child 
24
17
Male working-age adult 
22
14
Female working-age adult 
21
13
Male pensioner 
15
15
Female pensioner 
17
20

 All data sourced from: Households Below Average Income (HBAI) 2010/11. 

 
Notes: 1. This indicator is measured using HBAI statistics sourced from the Family Resources Survey. The indicator measures the percentage of individuals in families containing someone who is disabled with household income below 60 per cent of contemporary equivalised median income, Before Housing Costs. Data are annual with approximately a 12 month time lag after the end of the survey period. 2. All estimates are based on survey data and are therefore subject to uncertainty. Small differences should be treated with caution as these will be affected by sampling error and variability in non-response. 3. Estimates showing ethnic breakdowns are presented as three-year averages because of small sample sizes. However, the figures must still be treated with some caution, as the sample sizes are still small for certain ethnic minority groups. 4. Percentages of individuals in low-income households have been rounded to the nearest percentage point. 5. Disability is defined as having any long-standing illness, disability or impairment that leads to a substantial difficulty with one or more areas of the individual's life. Everyone classified as disabled under this definition would also be classified as disabled under the Equality Act 2010. However, some individuals classified as disabled under the Equality Act 2010 would not be captured by this definition. 6. Results cover the financial year 2010/11, i.e. April 2010 to March 2011. 

 

## 8. Rate Of Pensioner Poverty

 What does this tell us? 

 
The indicator measures the percentage of pensioners in households with incomes below 60 per cent of equivalised median income, after housing costs. The Government wants all pensioners to have a decent and secure income in retirement. Key strategies include the restoration of the earnings link for the basic State Pension and the "triple guarantee" that the basic State Pension will increase by the highest of earnings growth, price increases or 2.5 per cent. In addition, the Government is protecting key benefits for older people, including Winter Fuel Payments, free prescriptions, and free TV licences for those aged 75 and over. Automatic enrolment will be introduced into workplace pensions from 2012 to reinvigorate private pension savings, and it was announced in the Budget 2012 that the Government will reform the State Pensions system to introduce a single tier pension for future pensioners, which will lead to a simpler and fairer system that reduces the need for means testing and supports saving. 

How will an improvement be shown? Generally, a decrease in this indicator will demonstrate that an improvement has been achieved, but external factors such as wider economic conditions also need to be taken into account. Links to other information that you may find useful Further analysis of Households Below Average Income (HBAI) data are shown in the annual HBAI publication.  
 

| Age                      |   Poverty rate (percentage of  |
|--------------------------|--------------------------------|
| pensioners in low income |                                |
| households)              |                                |
| 60-64                    |                             14 |
| 65-69                    |                             12 |
| 70-74                    |                             13 |
| 75-79                    |                             14 |
| 80-84                    |                             16 |
| 85+                      |                             18 |

 

| Disability status                                                 | Poverty rate (percentage of        |
|-------------------------------------------------------------------|------------------------------------|
| pensioners in low income                                          |                                    |
| households)                                                       |                                    |
| 14                                                                | Those living in families where no- |
| one is disabled                                                   |                                    |
| 14                                                                | Those living in families where     |
| someone is disabled                                               |                                    |
|                                                                   |                                    |
| Table 8.3: Poverty rate for pensioners by ethnic group of head of |                                    |
| household, UK, 2008/09-2010/11                                    |                                    |
| 1,2,3,6,7                                                         |                                    |
|                                                                   |                                    |
|                                                                   |                                    |
| Ethnic group of head                                              |                                    |
| (3-year average)                                                  |                                    |
| Poverty rate (percentage of                                       |                                    |
| pensioners in low income                                          |                                    |
| households)                                                       |                                    |
| White                                                             | 15                                 |
| Mixed                                                             | ..                                 |
| Asian or Asian British                                            | 32                                 |
| Indian                                                            | 31                                 |
| Pakistani and Bangladeshi                                         | 38                                 |
| Black or Black British                                            | 24                                 |
| Black Caribbean                                                   | 22                                 |
| Black Non-Caribbean                                               | ..                                 |
| Chinese or other ethnic group                                     | 31                                 |

| Gender                   |   Poverty rate (percentage of  |
|--------------------------|--------------------------------|
| pensioners in low income |                                |
| households)              |                                |
| Male                     |                             13 |
| Female                   |                             15 |

 All data sourced from: Households Below Average Income (HBAI) 2010/11. Notes: 1. This indicator is measured using HBAI statistics sourced from the Family Resources Survey. The indicator measures the percentage of pensioners with incomes below 60 per cent of contemporary equivalised median income, after housing costs. Data are annual with approximately a 12 month time lag after the end of the survey period. 2. All estimates are based on survey data and are therefore subject to uncertainty. Small differences should be treated with caution as these will be affected by sampling error and variability in non-response. Estimates showing ethnic breakdowns are presented as three-year averages because of small sample sizes. However, the figures must still be treated with some caution, as the sample sizes are still small for certain ethnic minority groups. 

3. Percentages of individuals in low-income households have been rounded to the nearest percentage point. 4. Disability is defined as having any long-standing illness, disability or impairment that leads to a substantial difficulty with one or more areas of the individual's life. Everyone classified as disabled under this definition would also be classified as disabled under the Equality Act 2010. However, some individuals classified as disabled under the Equality Act 2010 would not be captured by this definition. 5. No adjustment is made to disposable household income to take into account any additional costs that may be incurred due to the illness or disability in question, and disability benefits have been included in the equivalised household income used. This means that the position in the income distribution of these groups, as shown here, may be somewhat upwardly biased. Results based on incomes excluding disability benefits are available on request. 6. '..' means data are not available due to small sample size. 7. Results cover the financial year 2010/11, i.e. April 2010 to March 2011. 

## 9. Social Mobility In Adulthood

 
What does this tell us? This indicator measures the percentage of people aged 25-30 that started out in the bottom quintile of the earnings distribution that have moved up the distribution by twenty or more percentiles in a ten-year period. The Social Mobility Strategy committed DWP to developing an indicator of wage progression, whilst acknowledging that other indicators of labour market success will also form part of a wider suite of indicators of social mobility in adulthood. 

How will an improvement be shown? An increase in the percentage of the group that progressed in the labour market will demonstrate an improvement in social mobility. However, the percentage with no data available will also need to be taken into account. 

Links to other information that you may find useful 
 
Further information on this indicator is available in the Proportion of lowest earners experiencing wage progression report. 

 
Additional indicators of social mobility in adulthood are available from the Cabinet Office website.  
 
from the bottom earnings quintile, Great Britain, 2002-20111,2,3,4 
 

  
  
  
  
Of which (%) 
  
All (%)
 
 
Male Female 
Progressed5 
12
12 
12 
Did not progress6 
41
38 
43 
No data available7 
47
50 
45 
Total 
100
  
  
100 
100 

 All data sourced from: DWP analysis of the Office for National Statistics Annual Survey of Hours and Earnings (ASHE). Notes: 1. This indicator is measured using the ASHE. The earnings variable of interest is gross hourly earnings excluding overtime where earnings are not affected by absence. For individuals with more than one job (about 2 per cent of employees in the sample) only their 'main job' is included in the analysis; as defined by the job with the greatest gross weekly pay and then the greatest total hours. 

## 2. Ashe Does Not Contain Information On Disability; Gender Reassignment; Pregnancy And Maternity; Race; Religion Or Belief; Sexual Orientation Or Marriage And Civil Partnership. 3. All Estimates Are Based On Survey Data And Are Therefore Subject To Uncertainty. 4. This Indicator Uses Unweighted Data As The Weighting Variables Within The Dataset Are Intended For Cross-Sectional Rather Than Longitudinal Analysis, Consistent With Other Longitudinal Ashe Outputs Within Dwp. This May Bias Estimates As Data Are Not Necessarily Representative Of The Employee Population (Calibrated To The Labour Force Survey) Or Adjusted For Differences In Response Rates Across Firms. 5. Progression Is Defined By A Move Up The Earnings Distribution By 20 Or More Percentiles Between 2002 And 2011. 6. Did Not Experience Progression Is Defined By Not Increasing Along The Earnings Distribution By 20 Or More Percentiles. 7. No Data Available To Judge Progression (In The Bottom Quintile In 2002 But No Earnings Recorded In 2011). Pensions-Related Impact Indicators 10. Number Of Employees In A Pension Scheme Sponsored By Their Employer

 
What does this tell us? 

This indicator measures the number of employee jobs (including those affected by absence) where the individual is aged at least 22 years of age, under state pension age and earning above the earnings threshold for automatic enrolment who are participating in a pension scheme sponsored by their employer. The indicator excludes the self-employed and it should be noted that an individual may have more than one job. 

How will an improvement be shown? Generally, an improvement in the indicator will be demonstrated if an increase has been achieved. 

Links to other information that you may find useful Further information on this indicator is available online. Age Number (millions)

| 22-24            |   0.3 |
|------------------|-------|
| 25-29            |   1   |
| 30-34            |   1.3 |
| 35-39            |   1.5 |
| 40-44            |   1.8 |
| 45-49            |   1.9 |
| 50-54            |   1.6 |
| 55-59            |   1.2 |
| 60-64 males only |   0.4 |
| Total            |  11   |

 

 
| Gender    |   Number (millions) |
|-----------|---------------------|
| Male      |                 5.8 |
| Female    |                 5.2 |
| Total     |                11   |

 All data sourced from: DWP analysis of the Office of National Statistics Annual Survey of Hours and Earnings (ASHE). Notes: 
1. This indicator is measured using the ASHE and includes all employee jobs 
(including those affected by absence) with an employer-sponsored pension where the individual is aged at least 22 and less than state pension age (up to 2011/12 this was 65 for men and 60 for women) and where annual gross earnings is above the earnings threshold of £8,105 in 2012/13 earnings terms. 2. All estimates are based on survey data and are therefore subject to uncertainty. 3. Numbers of employee jobs have been rounded to the nearest 0.1 million. 

Totals may not sum due to rounding. 

## Operational Working Of The Department Related Impact Indicators 11. Monetary Value Of Fraud And Error In The Benefit System

 
What does this tell us? This is the primary Departmental indicator for levels of fraud and error in the benefit system. The Fraud and Error National Statistics published for this indicator include global estimates for fraud and error in the benefit system. In addition there are more detailed estimates for Income Support, Jobseeker's Allowance, Pension Credit and Housing Benefit, and for types of error. This indicator is important for Departmental assurance on the effect of anti-fraud and error activity across the businesses.  
 
No equality information is currently available for this indicator. The Department plans to include equality information for this Impact Indicator in the 2011/12 Fraud and Error National Statistics, due to be published in Autumn 2012. 

How will an improvement be shown? Generally, a decrease in the indicator will demonstrate if an improvement has been achieved but economic conditions and overall expenditure will also need to be taken into account. Links to other information that you may find useful 
 
Reports on the monetary value of fraud and error in the benefits system are available online. 

## 12. Public Opinion Of Dwp Service Levels

 
What does this tell us? This measure shows the satisfaction levels of people who have had meaningful contact with the Department as a whole in the previous six months. This includes a score for overall satisfaction, with sub-indicator scores for satisfaction against four key drivers of customer satisfaction - On Time, Right Treatment, Right Result, and Easy Access. The indicator demonstrates the Department's service to the public, allowing performance to be reviewed and service improvements to be made accordingly. For this report we have included results from the previous separate Jobcentre Plus and Pension, Disability and Carers Service (PDCS) surveys to give some information on public opinions of DWP Service Levels. The 2011 Jobcentre Plus survey found that 88 per cent of Jobcentre Plus claimants were satisfied overall with the service they received with 10 per cent reporting dissatisfaction. The 2010/2011 PDCS survey found that 91 per cent of customers were satisfied overall with 8 per cent reporting dissatisfaction. How will an improvement be shown? Generally, a higher score will indicate greater customer satisfaction. This will be a baseline measure for the Department. Once the baseline is set, good performance can be agreed and reflected in maintaining or improving the level of satisfaction, depending on the amount of change for the Department at the time. 

Links to other information that you may find useful 
 
Information is available online for the impact indicator, the Jobcentre Plus Customer Survey 2011 and the PDCS annual report of quarterly satisfaction  
2010-2011. 

## By Age1,5

Customer's reported satisfaction 
Group 
Age 
Percentage of 
customers who 
are either 'fairly' 
or 'very' satisfied
Percentage of 
customers who 
are either 'fairly' 
or 'very' 
dissatisfied
16-24 
92
8
Working-age adults 
9
25-34 35-49 
90 87
                       12
50+ 
86
12

 There is a statistically significant difference in level of satisfaction between 16-
24 year olds and 50+. No other two-way comparisons between rows are statistically significant. Data sourced from: DWP Research Report 775 'Jobcentre Plus Customer Satisfaction Survey'. 

Disability and Carers Service by age2,3,5 
 

| Customer's reported satisfaction    | Group    |   Age  |
|-------------------------------------|----------|--------|
| Percentage of                       |          |        |
| customers who                       |          |        |
| are either 'fairly'                 |          |        |
| or 'very' satisfied                 |          |        |
| Percentage of                       |          |        |
| customers who                       |          |        |
| are either 'fairly'                 |          |        |
| or 'very'                           |          |        |
| dissatisfied                        |          |        |
| 16-24                               | 92       |      8 |
| adults                              |          |        |
| 25-44                               | 86       |     13 |
| 45-59                               | 84       |     14 |
| 60-64                               | 87       |     12 |
| Pensioners                          | 60-65    |     94 |
| 66-74                               | 92       |      6 |
| 75+                                 | 93       |      5 |

 There is a statistically significantly different in satisfaction levels between 16-
24 and 45-59 year olds. No other two-way comparisons between rows are statistically significant. Data sourced from: DWP Research Report 789 'Pension, Disability and Carers Service Annual Report Quarterly Satisfaction Monitor'. 

## By Disability1,5

Customer's reported satisfaction 
Group 
Long-standing illness 
or disability that 
limited daily activities or work 
Percentage of 
customer's who 
are either 'fairly' 
or 'very' satisfied
Percentage of 
customer's who 
are either 'fairly' 
or 'very' 
dissatisfied
Yes 
84
14
Working-age adults 
No 
91
8

 
There is a statistically significant difference in satisfaction levels between those who have a long standing illness, health problem or disability and those who do not. Data sourced from: DWP Research Report 775 'Jobcentre Plus Customer Satisfaction Survey'. 

Table 12.4: Customer's reported overall satisfaction with Pension, Disability and Carers Service by disability2,3,4,5 
 

| Customer's reported satisfaction    |   Group  |   Long-standing illness  |
|-------------------------------------|----------|--------------------------|
| or disability that                  |          |                          |
| limited daily activities            |          |                          |
| or work                             |          |                          |
| Percentage of                       |          |                          |
| customer's who                      |          |                          |
| are either 'fairly'                 |          |                          |
| or 'very' satisfied                 |          |                          |
| Percentage of                       |          |                          |
| customer's who                      |          |                          |
| are either 'fairly'                 |          |                          |
| or 'very'                           |          |                          |
| dissatisfied                        |          |                          |
| Yes                                 |       81 |                       18 |
| Working-age                         |          |                          |
| adults                              |          |                          |
| No                                  |       91 |                        7 |
| Yes                                 |       90 |                        8 |
| No                                  |       96 |                        4 |

 There is a statistically significant difference between those with disability and those without with regards to levels of satisfaction. This is the case for both working age adults and pensioners. Data sourced from: DWP Research Report 789 'Pension, Disability and Carers Service Annual Report Quarterly Satisfaction Monitor'. 

## Table 12.5: Customer'S Reported Overall Satisfaction With Jobcentre Plus By Ethnicity1,5

Customer's reported satisfaction 
Group 
Ethnicity 
Percentage of 
customer's who 
are either 'fairly' 
or 'very' satisfied
Percentage of 
customer's who 
are either 'fairly' 
or 'very' 
dissatisfied
White 
88
10
Working-age adults 
Asian 
94
2
Black 
90
10
Mixed/Other 
77
23

 There is no statistically significant difference in levels of satisfaction by ethnicity. Data sourced from: DWP Research Report 775 'Jobcentre Plus Customer Satisfaction Survey'. 

Table 12.6: Customer's reported overall satisfaction with Pension, Disability and Carers Service by ethnicity2,3,5 
 

Customer's reported satisfaction 
Group 
Ethnicity 
Percentage of 
customer's who 
are either 'fairly' 
or 'very' satisfied
Percentage of 
customer's who 
are either 'fairly' 
or 'very' 
dissatisfied
White 
86
13
Working-age adults 
Asian 
87
13
Black 
82
18
Mixed/Other 
84
15
White 
93
5
Pensioners 
Asian 
96
4
Black 
91
7
Mixed/Other 
95
5

 There is no statistically significant difference in levels of satisfaction by ethnicity. Data sourced from: DWP Research Report 789 'Pension, Disability and Carers Service Annual Report Quarterly Satisfaction Monitor'. 

## By Gender1,5

Customer's reported satisfaction 
Group 
Gender 
Percentage of 
customer's who 
are either 'fairly' 
or 'very' satisfied
Percentage of 
customer's who 
are either 'fairly' 
or 'very' 
dissatisfied
Male 
84
14
Working-age adults 
Female 
91
8

 
There is a statistically significant difference in satisfaction levels between males and females. Data sourced from: DWP Research Report 775 'Jobcentre Plus Customer Satisfaction Survey'. Table 12.8: Customer's reported overall satisfaction with Pension, Disability and Carers Service by gender2,3,5 
 

Customer's reported satisfaction 
Group 
Gender 
Percentage of 
customer's who 
are either 'fairly' 
or 'very' satisfied
Percentage of 
customer's who 
are either 'fairly' 
or 'very' 
dissatisfied
Male (Age 16-64) 
85
14
Working-age adults 
Female (Age 16-59) 
86
13
Male (Age 65+) 
93
5
Pensioners 
Female (Age 60+) 
93
6

 No statistically significant differences in level of satisfaction between males and females. Data sourced from: DWP Research Report 789 'Pension, Disability and Carers Service Annual Report Quarterly Satisfaction Monitor'. Notes: 1. The 2011 Jobcentre Plus Customer Satisfaction survey was commissioned to measure overall level of satisfaction and assess differences across different customer groups. 2,803 interviews were completed between January and March 2011 with findings representative of Income Support, Incapacity Benefit, Employment and Support Allowance and Jobseeker's Allowance customers. The questionnaire focused on customers who had both claimed/received benefit and had had contact with JCP within the last six months. 2. The 2010/2011 Pension, Disability and Carers Service Satisfaction survey was commissioned to measure overall level of satisfaction and assess differences across different customer groups. 5,002 interviews were completed through two waves of fieldwork with findings representative of Attendance Allowance, Carers Allowance, Disability Living Allowance, Pension Credit and State pension customers. The questionnaire focused on customers who had both claimed/received benefit or had contacted to report a change in circumstances with Pension, Disability and Carers Service in the three - six months previous to each wave. 3. The Pension, Disability and Carers Service also serves working-age customers, those receiving Disability Living Allowance or Carers Allowance may also be customers of Jobcentre Plus. 4. Disability Living Allowance and Attendance Allowance customers of the Pension, Disability and Carers Service have a disability in order to meet the qualifying criteria however they do not always consider that they have a disability that limits them and consequently do not report it. 5. Tests for statistical significance used the Chi-squared approach and were significant at the 95 per cent confidence level.

## 13. Additional Customer Data Employment Gap Information What Does This Tell Us? The Employment Rate Gap Compares The Overall Employment Rate In Great Britain For 16 To 64 Year Olds With The Employment Rate For 16 To 64 Year Olds With Various Protected Characteristics. A Positive Employment Rate Gap Means That The Overall Great Britain Employment Rate Is Higher Than The Employment Rate For The Group With A Particular Protected Characteristic. How Will An Improvement Be Shown? A Reduction In The Employment Gap Would Generally Show An Improvement. However, Economic Conditions Will Also Need To Be Taken Into Account. Quarter 1 2012 (January - March 2012)

| Disadvantaged group           |   Employment rate gap (percentage points) |
|-------------------------------|-------------------------------------------|
| Female                        |                                       4.9 |
| Disabled People               |                                      24   |
| Ethnic Minorities             |                                      11.7 |
| Young People (aged 18 to 24)  |                                      15   |
| Older Workers (aged 50 to 64) |                                       4.8 |

 Data sourced from: Labour Force Survey. Notes: 1. Data are rounded to the nearest 0.1 percentage point. 2. Data are subject to sampling variation and is not seasonally adjusted. 

3. Data covers GB only, not UK. 

Links to additional information: DWP Equality Impact Assessments 
 
National and Official Statistics **products** - the Department produces a 
number of National and Official Statistics products. 
Employment and Support Allowance - Work Capability Assessment and 
Sanctions 
 
Income Related Benefits Estimate of Take-Up - includes details on age, 
disability, ethnicity and gender. 
 
Household's Below Average Income series - includes details on age, 
disability, ethnicity and gender. 
 
Low-Income Dynamics - includes details on age and gender. 
 
Pensioners Incomes Series - includes details on age, ethnicity and gender.  
 
Family Resources Survey - includes details on age, disability, ethnicity and 
gender. 
Access to Work - includes details about the programme that helps fund 
reasonable adjustments for disabled workers. 
Lone parents on Jobseekers Allowance - includes details on age, gender, 
disability and ethnicity. 
Second tier pension provision - includes details on age and gender. 
 
DWP tabulation tool - includes a range of benefit data with details on age 
and gender and some splits available by disability and ethnicity. 
Life Opportunities Survey - a detailed survey looking at life opportunities for 
disabled and non-disabled people. 
Pre-Work Programme and Get Britain Working Official Statistics - 
includes details on age, disability and ethnicity. 
Independent Living and Office for Disability Issues indicators on 
disability equality by 2025 Please email general.statistics@dwp.gsi.gov.uk if you are interested in any of these data sources or want to enquire about the feasibility of any analysis of DWP data by a protected characteristic that is not included here. 
 

## Section 2: Information About Our Employees 14. The Dwp Workforce

As part of our commitment to achieving a workforce representative of the society we serve and providing equality of opportunity, we monitor representation of protected characteristics by grade across the Department. The Civil Service grading structure indicates level of seniority within the organisation and covers a range of roles: Senior Civil Service (SCS): Pay Band 3 Director General Pay Bands 2 and 1 Director and Deputy Director Senior Management: Grade 6/Band G Grade 7/Band F Managerial: SEO/Band E HEO/Band D EO/Band C Administrative: AO/Band B AA/Band A  
 
What does this tell us? 

The data presented here show the Department's employees by grade as percentages against each of the following protected characteristics: age, disability, ethnicity and gender. As at 31 March 2012 we had 99,958 employees [headcount], their declaration rate for ethnicity was 78.1 per cent and 85.2 per cent for disability. Unfortunately, at this time the levels of declaration for sexual orientation and religion or belief are too low for publication. 

How will an improvement be shown? 

A higher percentage under each protected characteristic will show we employ a greater proportion of people with that protected characteristic. We have set representation rate targets for staff at senior grades until 2013 for ethnicity, disability and gender. Progress towards these was previously reported in our Equality Schemes update. Some of these targets have already been met.


Grade 
% Band 
D/HEO 
and Band 
E/SEO 
% Band 
A/AA to 
Band C/EO
% Band F/ 
Grade 7 
% Band G/ 
Grade 6 
% SCS 
(All) 
% Not 
known 
Total % 
by age
ONS Age Range 16-24 
1.9
0.5
0.0
0.0
0.0
0.0
1.7
25-29 
6.3
2.5
1.5
0.0
*
31.6
5.8
30-34 
8.7
5.4
10.1
4.1
2.7
*
8.4
35-39 
10.4
9.2
9.8
8.4
6.8
*
10.3
40-44 
15.0
16.1
16.4
16.4
15.5
*
15.1
45-49 
19.3
25.4
24.2
25.2
30.6
*
20.0
50-54 
17.9
23.3
22.3
24.8
22.4
0.0
18.5
55-59 
12.7
13.1
13.3
17.7
18.7
0.0
12.8
60-64 
6.3
4.3
2.3
3.2
*
0.0
6.0
65+ 
1.5
0.4
*
*
0.0
0.0
1.3
% Headcount by grade 
88.0
9.9
1.4
0.6
0.2
0.0
100
 

1. Percentages shown are the number of employees by age and grade over the total number of employees by grade. 2. Data as at 31 March 2012. 3. * - Level of data too low for publication. 

 

Grade 
% Band 
D/HEO 
and Band 
E/SEO 
% Band 
A/AA to 
Band C/EO
% Band F/ 
Grade 7 
% Band G/ 
Grade 6 
% SCS 
(All) 
% Not 
known 
Total % 
by age
Disability 2013 Target 
6.0
5.5
5.2
5.2
5.2
N/A
N/A
Disabled 
6.6
5.8
4.2
3.3
3.6
0.0
6.5
Non-disabled 
93.4
94.2
95.8
96.7
96.4
*
93.5
% Indicated by grade 
87.0
10.8
1.4
0.6
0.2
*
100
 

1. Percentages shown are the number of employees by disability and grade over the total number of employees by grade who have chosen to indicate their disability. 2. Data as at 31 March 2012. 3. * - Level of data too low for publication. 

Grade 
% Band 
D/HEO 
and Band 
E/SEO 
% Band 
A/AA to 
Band C/EO
Total % 
by 
ethnicity
% Band F/ 
Grade 7 
% Band G/ 
Grade 6 
% SCS 
(All) 
% Not 
known 
Ethnicity 2013 Target 
N/A
7.5
5.5
5.5
5.0 
N/A 
N/A 
Ethnic minority 
12.0
7.1
5.8
4.5
3.7
0.0
11.4
White 
88.0
92.9
94.2
95.5
96.3
100.0
88.6
% Indicated by grade 
87.4
10.5
1.3
0.6
0.2
0.0
100

 

1. Percentages shown are the number of employees by ethnicity and grade over the total number of employees by grade who have chosen to indicate their ethnicity. 2. Data as at 31 March 2012. 

 

Grade 
% Band 
D/HEO 
and Band 
E/SEO 
% Band 
A/AA to 
Band C/EO
Total % 
by 
gender
% Band F/ 
Grade 7 
% Band G/ 
Grade 6 
% SCS 
(All) 
% Not 
known 
Gender 2013 Target 
N/A
N/A
47.0
45.0
39.5
N/A
N/A
Female 
69.7
61.1
50.4
44.6
40.2
52.6
68.3
Male 
30.3
38.9
49.6
55.4
59.8
47.4
31.7
% Headcount by grade 
88.0
9.9
1.4
0.6
0.2
0.0
100

 All data sourced from: Resource Management. 

1. Percentages shown are the number of employees by gender and grade over the total number of employees by grade. 2. Data as at 31 March 2012. 

## 15. Disciplinary Procedures What Does This Tell Us? The Data Presented Here Show The Percentage Of Employees Who Have Been Subject To Formal Disciplinary Procedures Against Their Status In Relation To Each Of The Following Protected Characteristics: Age, Disability, Ethnicity And Gender.

| Age                                                                  | Total percentage   |
|----------------------------------------------------------------------|--------------------|
| 16-24                                                                | 5.8                |
| 25-29                                                                | 3.8                |
| 30-34                                                                | 2.8                |
| 35-39                                                                | 2.1                |
| 40-44                                                                | 2.0                |
| 45-49                                                                | 1.8                |
| 50-54                                                                | 1.7                |
| 55-59                                                                | 1.9                |
| 60-64                                                                | 2.5                |
| 65+                                                                  | 2.6                |
| Total                                                                | 2.2                |
|                                                                      |                    |
| Table 15.2: Percentage of employees by indicated disability who were |                    |
| disciplined                                                          |                    |
| 1,2                                                                  |                    |
|                                                                      |                    |
|                                                                      |                    |
| Disability                                                           | Total percentage   |
| Disabled                                                             | 2.8                |
| Non-disabled                                                         | 2.0                |
| Total indicated                                                      | 2.0                |
|                                                                      |                    |
| Table 15.3: Percentage of employees by indicated ethnicity who were  |                    |
| disciplined                                                          |                    |
| 1,2                                                                  |                    |
|                                                                      |                    |
| Ethnicity                                                            | Total percentage   |
| Ethnic minority                                                      | 2.5                |
| White                                                                | 2.0                |
| Total indicated                                                      | 2.0                |

| Gender    |   Total percentage |
|-----------|--------------------|
| Female    |                1.8 |
| Male      |                3.1 |
| Total     |                2.2 |

 All data sourced from: Resource Management. Notes: 1. Percentages shown are the number of employees disciplined in the period over the total number of employees who have chosen to indicate that protected characteristic. 2. Period - 1 April 2011 to 31 March 2012.

## 16. Exits What Does This Tell Us?

The data presented here show the reasons why employees leave the Department against their status in relation to each of the following protected characteristics: age, disability, ethnicity and gender.  
 

% Early 
exits
% 
Resignation 
% 
Retirement
% 
Other
% of total 
leavers
Age 
% Dismissal
16-24 
                6.0 
            0.6 
               15.4  
0.0      10.9             8.7 
25-29 
              12.0 
            2.7 
               20.1  
0.0      17.4 
         13.2 
30-34 
              12.1 
            3.3 
               13.1  
0.0      11.9             9.4 
35-39 
              12.0 
            3.6 
               10.7  
 *        8.9             7.7 
40-44 
              14.0 
            6.8 
               10.8                 0.5 
    11.1             9.2 
45-49 
              14.4 
            8.6 
               10.3                 0.8 
    12.9 
         10.1 
50-54 
              12.7 
          23.1 
                 7.9                 7.8 
    11.7 
         11.9 
55-59 
              10.6 
          30.1 
                 5.9               15.8 
    10.0 
         12.6 
60-64 
                6.0 
          17.8 
                 4.7               52.6        4.6 
         13.1 
65+ 
 * 
            3.4 
                 1.0               22.3        0.7             4.1 
Total % leavers by reason 
8.4
13.8
24.2 
13.7
40.0
100
 
% Early 
exits
% 
Resignation 
% 
Retirement
% 
Other
% of total 
leavers
Disability 
% Dismissal
Disabled 
              11.2 
            7.4 
                 4.3                 9.7        9.6             8.3 
Non-disabled 
              88.8 
          92.6 
               95.7               90.3 
    90.4 
         91.7 
Total % leavers by reason 
10.9
25.6
18.6 
25.4
19.6
100
 
 
% Early 
exits
% 
Resignation 
% 
Retirement
% 
Other
% of total 
leavers
Ethnicity 
% Dismissal
Ethnic minority 
              13.4 
            4.4 
               10.2                 7.0 
    15.4             9.9 
White 
              86.6 
          95.6 
               89.8               93.0 
    84.6 
         90.1 
Total % leavers by reason 
9.9
21.7
20.8 
21.9
25.7
100
 
 
% Early 
exits
% 
Resignation 
% 
Retirement
% 
Other
% of total 
leavers
Gender 
% Dismissal
Female 
              53.2 
          58.8 
               62.9               67.4 
    54.0 
         58.6 
Male 
              46.8 
          41.2 
               37.1               32.6 
    46.0 
         41.4 
Total % leavers by reason 
8.4
13.8
24.2 
13.7
40.0
100
 

All data sourced from: Resource Management. 

1. Percentages shown are the number of leavers who have chosen to indicate that protected characteristic and reason for leaving over the total number of employees by reason for leaving. 

2. Data as at 31 March 2012. 

3. Dismissal - dismissal and discharged probation. 4. Early exits - approved early retirement, voluntary early release, early retirement, early severance. 5. Other - death in service, transfer to other Government department, transfer of function, retirement at/above minimum age, ill 
health retirement, end of temporary contract, blank reason for leaving. 
6. * - Level of data too low for publication.

## 17. Working Patterns What Does This Tell Us? The Data Presented Here Show The Percentage Of Employees With A Part-Time Working Pattern Against Their Status In Relation To Each Of The Following Protected Characteristics: Age, Disability, Ethnicity And Gender. These Data Show Part-Time Working Rates As At 31 March 2012.

| Age    |   Percentage working part-time |
|--------|--------------------------------|
| 16-24  |                           14.2 |
| 25-29  |                           21.5 |
| 30-34  |                           35.4 |
| 35-39  |                           42.7 |
| 40-44  |                           43.9 |
| 45-49  |                           39.6 |
| 50-54  |                           35.3 |
| 55-59  |                           33.4 |
| 60-64  |                           59.3 |
| 65+    |                           68.3 |
| Total  |                           38.7 |
| Disability      |   Percentage working part-time |
|-----------------|--------------------------------|
| Disabled        |                           40.6 |
| Non-disabled    |                           41.7 |
| Total indicated |                           41.7 |
 
| Ethnicity       |   Percentage working part-time |
|-----------------|--------------------------------|
| Ethnic minority |                           37.3 |
| White           |                           41.4 |
| Total indicated |                           40.9 |

| Gender    |   Percentage working part-time |
|-----------|--------------------------------|
| Female    |                           50.3 |
| Male      |                           13.7 |
| Total     |                           38.7 |

 All data sourced from: Resource Management. Notes: 
1. Percentages shown are the number of employees working part time over the total number of employees that have chosen to indicate that protected characteristic. 

## 18. Grievances What Does This Tell Us? The Data Presented Here Show The Percentage Of Employees Who Have Raised A Grievance Against Their Status In Relation To Each Of The Following Protected Characteristics: Age, Disability, Ethnicity And Gender.

| Age    |   Total percentage |
|--------|--------------------|
| 16-24  |                1.5 |
| 25-29  |                1.3 |
| 30-34  |                1.3 |
| 35-39  |                1.4 |
| 40-44  |                1.1 |
| 45-49  |                1   |
| 50-54  |                1   |
| 55-59  |                1.1 |
| 60-64  |                1.1 |
| 65+    |                1.2 |
| Total  |                1.1 |
 
| Disability                                                              | Total percentage   |
|-------------------------------------------------------------------------|--------------------|
| Disabled                                                                | 2.0                |
| Non-disabled                                                            | 1.1                |
| Total Declared                                                          | 1.1                |
|                                                                         |                    |
| Table 18.3: Percentage of employees by indicated ethnicity who raised a |                    |
| grievance                                                               |                    |
| 1,2                                                                     |                    |
|                                                                         |                    |
|                                                                         |                    |
| Ethnicity                                                               | Total percentage   |
| Ethnic minority                                                         | 1.3                |
| White                                                                   | 1.1                |
| Total indicated                                                         | 1.1                |

 

 
| Gender    |   Total percentage |
|-----------|--------------------|
| Female    |                1.1 |
| Male      |                1.2 |
| Total     |                1.1 |

 All data sourced from: Resource Management. Notes: 1. Percentages shown are the number of employees raising a grievance in the period over the total number of employees that have chosen to indicate that protected characteristic. 2. Period - 1 April 2011 to 31 March 2012. 

## 19. Performance Markings We Are Currently Unable To Provide Updated Data For This Set As These Data Are Analysed Later In The Year. We Will Include This Information As Soon As It Is Available. 20. Promotion What Does This Tell Us? The Data Presented Here Show Employees Promoted Against Their Status In Relation To Each Of The Following Protected Characteristics: Age, Disability, Ethnicity And Gender.

| Age    | Total %   |
|--------|-----------|
| 16-24  | 1.2       |
| 25-29  | 1.2       |
| 30-34  | 1.3       |
| 35-39  | 0.7       |
| 40-44  | 0.6       |
| 45-49  | 0.5       |
| 50-54  | 0.3       |
| 55-59  | 0.3       |
| 60-64  | 0.3       |
| 65+    | *         |
| Total  | 0.6       |

| Disability      |   Total % |
|-----------------|-----------|
| Disabled        |       0.4 |
| Non-disabled    |       0.5 |
| Total indicated |       0.5 |
 
 
| Ethnicity       |   Total % |
|-----------------|-----------|
| Ethnic minority |       0.9 |
| White           |       0.5 |
| Total indicated |       0.5 |
 
| Gender    |   Total % |
|-----------|-----------|
| Female    |       0.6 |
| Male      |       0.6 |
| Total     |       0.6 |

 All data sourced from: Resource Management. 

Notes: 1. Percentages shown are the number of employees promoted in the period 
over the total number of who have chosen to indicate that protected 
characteristic. 2. Period - 1 April 2011 to 31 March 2012. 
3. * - Level of data too low for publication. 

## 21. Recruitment Process

 
We are currently unable to provide updated data about recruitment as we are changing the way we manage our processes to utilise a Civil Service wide model. We will include this information as soon as it is available. 

 

## 22. Pay Gap

 
The Department analyses data to identify any differences in pay on the grounds of gender, race, age and disability. The pay gap is calculated by adding together the pay of all of the members of the potentially disadvantaged group in the Department who are in grades below the Senior Civil Service (SCS) and then working out an average salary. This is then compared to the average salary of the potentially advantaged group. The gap is the difference between the two averages divided by the average pay of the advantaged group.  
 
Pay gap = (Pay difference)5  
 (Pay of the advantaged group) Therefore, in the case of the gender pay gap, the average salary of women in grades below SCS is calculated and then compared to the average salary of men in grades below SCS. The difference is expressed as a percentage and is presented by grade. 

What does this tell us? 

The table below shows which group is considered to be advantaged or disadvantaged for the purposes of expressing the pay gap for that protected characteristic. In the case of age, the majority age group (25-54) is shown against both the younger group (16-24) and the older age group (55 and above). Comparison table by protected characteristic for pay gap data  
 

Protected characteristic 
Disadvantaged 
group
Advantaged group 
Age 
16-24
25-54 
 
55 and above
25-54 
Disability 
Disabled
Non-disabled 
Ethnicity 
Ethnic minority
White 
Gender 
Female
Male 

 How will an improvement be shown? 

Where the potentially disavantaged group, for example women, have a higher average salary than their male counterparts, it is expressed as a negative percentage (for example -0.5 percent). This analysis informs the Equal Pay Audit, which takes place on a three yearly basis to identify areas for action.

## Table 22.1: Pay Gap By Age1,2,3

Band A/ 
AA
Band B/ 
AO
Band C/ 
EO
Band D/ 
HEO 
Band E/ 
SEO
Band F/ 
Grade 7
Band G/ 
Grade 6
All grades 
Age 
Age 16-24 (mean salary) 
£14,569
£16,505
£21,514
£26,733 
N/A
N/A
N/A
£16,840 
Age 25-54 (mean salary) 
£15,018
£17,792
£23,190
£28,003 
N/A
N/A
N/A
£21,473 
Pay gap (percent 16-24 to 25-54) 
3.0
7.2
7.2
4.5 
N/A
N/A
N/A
21.6 
 
Band A/ 
AA
Band B/ 
AO
Band C/ 
EO
Band D/ 
HEO 
Band E/ 
SEO
Band F/ 
Grade 7
Band G/ 
Grade 6
All grades 
Age Age 55 and above (mean salary) 
£15,075
£18,011
£23,728
£29,214 
£35,605
£49,457
£61,233
£21,767 
Age 25-54 (mean salary) 
£15,018
£17,792
£23,190
£28,003 
£33,921
£47,018
£59,239
£21,473 
Pay gap (percent 55+ to 25-54) 
-0.4
-1.2
-2.3
-4.3 
-5.0
-5.2
-3.4
-1.4 
 

 

 
Band A/ 
AA
Band B/ 
AO
Band C/ 
EO
Band D/ 
HEO 
Band E/ 
SEO
Band F/ 
Grade 7
Band G/ 
Grade 6
All grades 
Disability 
Disabled (mean salary) 
£15,142
£18,192
£23,644
£28,618 
£34,570
£47,633
£59,353
£21,968 
Non-disabled (mean salary) 
£15,108
£18,081
£23,419
£28,288 
£34,238
£47,416
£59,836
£21,948 
Pay gap (percent disabled to nondisabled) 
-0.2
-0.6
-1.0
-1.2 
-1.0
-0.5
0.8
-0.1 
 
 
Band A/ 
AA
Band B/ 
AO
Band C/ 
EO
Band D/ 
HEO 
Band E/ 
SEO
Band F/ 
Grade 7
Band G/ 
Grade 6
All grades 
Ethnicity Ethnic minority (mean salary) 
£15,059
£18,020
£23,192
£28,039 
£33,800
£46,813
£60,917
£20,896 
White (mean salary) 
£15,082
£17,975
£23,415
£28,321 
£34,300
£47,451
£59,889
£21,881 
Pay gap (percent ethnic minority to white) 
0.2
-0.3
1.0
1.0 
1.5
1.3
-1.7
4.5 

Band A/ 
AA
Band B/ 
AO
Band C/ 
EO
Band D/ 
HEO 
Band E/ 
SEO
Band F/ 
Grade 7
Band G/ 
Grade 6
All grades 
Gender Female (mean salary) 
£15,028
£17,890
£23,331
£28,227 
£34,102
£46,980
£59,025
£21,257 
Male (mean salary) 
£15,004
£17,562
£23,214
£28,225 
£34,475
£47,976
£60,264
£21,881 
Pay gap (percent female to male) 
-0.2
-1.9
-0.5
0.0 
1.1
2.1
2.1
2.9 

 
All data sourced from: Resource Management. 

 

1. Salary totals are total full-time salaries in the pay band, excluding allowances and overtime. However, to prevent skews in diversity analyses due to different pay zones, all salaries here are treated as though they are on DWP National pay scales. That is, salaries on pay scales for inner London, outer London and special location pay zones have been placed on their equivalent position on the National pay scale. ERNIC and employer's superannuation (Civil Service Pension) contributions are excluded from these figures. 2. Mean salary is the total full-time basic salaries for the pay band, divided into the headcount. 3. Records excluded from this analysis include SCS employees and specialists (accountants, lawyers etc) whose salaries are on separate pay scales. Casual and fixed-term appointments are included. The population used in the analysis therefore represents 
98.1 percent of DWP employees paid and in post on 31 March 2012. 4. In defining working patterns, all part-year appointments have been categorised as part-time, whether or not part-year attendance is full-time or part-time. 5. Mean salaries only take into account those who have indicated their disability status. 6. Mean salaries only take into account those who have indicated their ethnicity status

## 23. Training Data

 
We are currently unable to provide updated data on training undertaken by our employees as we are transferring to a new Civil Service wide system. We will include this information as soon as it is available. 

## 24. Maternity Data What Does This Tell Us?

These data shows the number of employees returning from maternity leave against their status in relation to each of the following protected characteristics: age, disability and ethnicity.  

period by age1,2 
 
Age 
Total percentage
16-24 
                                       3.2 
25-29 
                                    22.6 
30-34 
                                    36.9 
35-39 
                                    25.8 
40-44 
                                    10.4 
45-49 
                                       1.1 
50-54 
0.0 
55-59 
0.0 
60-64 
0.0 
65+ 
0.0 
Total 
                                  100.0 
 
period by indicated disability1,2 
 
Disability 
Total percentage
Disabled 
                                       2.4 
Non-disabled 
                                    97.6 
Total indicated 
                                  100.0 
 
Table 24.3: Percentage of employees returning from maternity leave in 
period by indicated ethnicity1,2 
 
Ethnicity 
Total percentage
Ethnic minority 
                                    18.7 
White 
                                    81.3 
Total indicated 
                                  100.0 

 
All data sourced from: Resource Management. 

 
Notes: 1. Percentages shown are the number of employees returning from maternity leave in the period by indicated protected characteristic over the total number of employees returning from maternity leave. 2. Period - 1 April 2011 to 31 March 2012. 

25. Links to additional information 
 
2011 People Survey Results - includes details of the DWP People Survey which is part of the Civil Service People Survey. It contains 57 questions to help determine employee engagement throughout the Civil Service. 

 
2012 Star Performer Network - recognition is due to the work, dedication and commitment of SONG (the DWP national sexual orientation staff network group). This is the first time DWP and SONG have received this recognition. 

Top 100 Employer - DWP is one of Britain's Top 100 Employers for lesbian, gay and bisexual staff. 

Performance Related Pay - includes details of non-consolidated performance-related pay by DWP, our agencies and executive Non- Departmental Public Bodies (NDPBs) for the performance year 2010-11. 

 
Workforce Management Returns - includes details of the DWP workforce, our agencies and executive NDPBs. 

Business Plan Quarterly Data Summary provides a quarterly snapshot on how each department is spending its budget, the results it has achieved and how it is deploying its workforce. 

Equality Impact Assessments help us to make sure the needs of people are taken into account when we develop and implement a new policy or service or when we make a change to a current policy or service. 

 
DWP Equality Information 2012 Update Under the Public Sector Equality Duty, part of the Equality Act 2010, as a public body the Department for Work and Pensions has a specific duty to publish relevant proportionate information to demonstrate our compliance. Information showing that we have paid due regard to the aims of the Equality Duty is contained in this report. Diversity and Equality Directorate Porterbrook House, 7 Pear Street, Sheffield, South Yorkshire, S11 8JF. 

Contact information: adelphi.diversityandequality@dwp.gsi.gov.uk 978-1-78153-058-0 Published by the Department for Work and Pensions 12 July 2012 
www.dwp.gov.uk