Autumn 2010 survey report for:

ORR

Returns: 250 Response rate: 83%

Your engagement index

54%

| Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |---------------------------------|-----------------------|-----------------------------------| | +3 | -2 | -8 |

See the appendix for further details

The three elements of engagement and their component questions are:

Say: speaks positively of the organisation...

B50. I am proud when I tell others I am part of ORR

B51. I would recommend ORR as a great place to work

Stay: emotionally attached and committed to the organisation...

B52. I feel a strong personal attachment to ORR

Strive: motivated to do the best for the organisation...

B53. ORR inspires me to do the best in my job

B54. ORR motivates me to help it achieve its objectives

Drivers of engagement

Employee engagement is shaped by experiences at work, as measured by nine themes in the survey. The table below shows how you performed on each of these themes, ranked by the strength of association with engagement. The themes which have the strongest association with engagement should be the focus for action. See the appendix for further details.

| Theme score % positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |------------------------|---------------------------------|-----------------------|-----------------------------------| | Leadership and managing change | 39% | +5 | +2 | -7 | | My work | 79% | +2 | +8 | +4 | | My line manager | 70% | +3 | +5 | +2 | | Pay and benefits | 65% | +9 | +28 | +22 | | Resources and workload | 75% | +5 | +2 | -2 | | Inclusion and fair treatment | 72% | +3 | -1 | -4 | | Learning and development | 46% | +1 | +3 | -3 | | Organisational objectives and purpose | 78% | +6 | -3 | -9 | | My team | 84% | +5 | +7 | +4 |

= Statistically significant difference from comparison The three themes which have the strongest association with engagement are shown below. Questions are ranked by difference from the Civil Service 2010 benchmark (CS2010).

^ indicates a variation in question wording from your previous survey

\* indicates statistically significant difference from comparison

| Leadership and managing change | Strength of association with engagement: | |--------------------------------|-----------------------------------------| | B48. I have the opportunity to contribute my views before decisions are made that affect me | 46% | +11 * | +14 * | | B41. Directors and deputies in ORR are sufficiently visible | 56% | +11 * | +11 * | | B47. ORR keeps me informed about matters that affect me | 62% | +16 * | +8 * | | B44. Overall, I have confidence in the decisions made by ORR's directors and deputies | 41% | +5 | +5 * | | B46. When changes are made in ORR they are usually for the better | 25% | -1 | +2 * | | B42. I believe the actions of directors and deputies are consistent with ORR's values | 41% | +10 * | +1 | | B49. I think it is safe to challenge the way things are done in ORR | 38% | +9 * | -2 | | B43. I believe that the board has a clear vision for the future of ORR | 30% | -7 * | -5 * | | B45. I feel that change is managed well in ORR | 21% | -2 | -7 * | | B40. I feel that ORR as a whole is managed well | 33% | 0 | -8 * |

| My work | Strength of association with engagement: | |---------|-----------------------------------------| | B05. I have a choice in deciding how I do my work | 84% | +1 | +14 * | | B02. I am sufficiently challenged by my work | 83% | +4 | +10 * | | B04. I feel involved in the decisions that affect my work | 59% | +6 | +10 * | | B03. My work gives me a sense of personal accomplishment | 81% | +2 | +9 * | | B01. I am interested in my work | 89% | -2 | +1 |

| My line manager | Strength of association with engagement: | |-----------------|-----------------------------------------| | B15. I receive regular feedback on my performance | 68% | +4 | +8 * | | B13. Overall, I have confidence in the decisions made by my manager | 76% | -1 | +7 * | | B11. My manager is open to my ideas | 84% | -2 | +7 * | | B16. The feedback I receive helps me to improve my performance | 63% | +7 * | +6 * | | B18. Poor performance is dealt with effectively in my team | 43% | +12 * | +5 * | | B09. My manager motivates me to be more effective in my job | 67% | 0 | +5 * | | B12. My manager helps me to understand how I contribute to ORR's objectives | 63% | +3 | +5 * | | B10. My manager is considerate of my life outside work | 83% | +3 | +5 * | | B14. My manager recognises when I have done my job well | 81% | +1 | +5 * | | B17. I think that my performance is evaluated fairly | 66% | +1 | +5 * |

## All questions by theme

This section shows the results for each question in the survey, by theme.

- ^ indicates a variation in question wording from your previous survey
- ◊ indicates statistically significant difference from comparison

### My work

| Question | % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------------|---------|-----------|------------|--------------------|------------|---------------------------------|------------------------|-----------------------------------| | B01. I am interested in my work | 49 | 41 | 6 | | | 89% | -2 | +1 | -2 ◊ | | B02. I am sufficiently challenged by my work | 32 | 51 | 8 | 5 | | 83% | +4 | +10 ◊ | +5 ◊ | | B03. My work gives me a sense of personal accomplishment | 29 | 52 | 10 | 6 | | 81% | +2 | +9 ◊ | +5 ◊ | | B04. I feel involved in the decisions that affect my work | 15 | 43 | 20 | 16 | 5 | 59% | +6 | +10 ◊ | +2 ◊ | | B05. I have a choice in deciding how I do my work | 28 | 57 | 9 | 5 | | 84% | +1 | +14 ◊ | +8 ◊ |

### Organisational objectives and purpose

| Question | % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------------|---------|-----------|------------|--------------------|------------|---------------------------------|------------------------|-----------------------------------| | B06. I have a clear understanding of ORR's purpose | 26 | 54 | 12 | 6 | | 80% | +6 | -4 ◊ | -9 ◊ | | B07. I have a clear understanding of ORR's objectives | 19 | 55 | 16 | 8 | | 74% | +6 | -3 ◊ | -12 ◊ | | B08. I understand how my work contributes to ORR's objectives | 27 | 52 | 12 | 6 | | 79% | +5 | -1 | -7 ◊ |

## All questions by theme

This section shows the results for each question in the survey, by theme.

^ indicates a variation in question wording from your previous survey

△ indicates statistically significant difference from comparison

| My line manager | :Strength of association with engagement | |-----------------|-----------------------------------------| | B09. My manager motivates me to be more effective in my job | ![Survey Results](image) | | B10. My manager is considerate of my life outside work | ![Survey Results](image) | | B11. My manager is open to my ideas | ![Survey Results](image) | | B12. My manager helps me to understand how I contribute to ORR's objectives | ![Survey Results](image) | | B13. Overall, I have confidence in the decisions made by my manager | ![Survey Results](image) | | B14. My manager recognises when I have done my job well | ![Survey Results](image) | | B15. I receive regular feedback on my performance | ![Survey Results](image) | | B16. The feedback I receive helps me to improve my performance | ![Survey Results](image) | | B17. I think that my performance is evaluated fairly | ![Survey Results](image) | | B18. Poor performance is dealt with effectively in my team | ![Survey Results](image) |

| My team | :Association with engagement not identified | |---------|-------------------------------------------| | B19. The people in my team can be relied upon to help when things get difficult in my job | ![Survey Results](image) | | B20. The people in my team work together to find ways to improve the service we provide | ![Survey Results](image) | | B21. The people in my team are encouraged to come up with new and better ways of doing things | ![Survey Results](image) |

## All questions by theme

This section shows the results for each question in the survey, by theme.

- ^ indicates a variation in question wording from your previous survey
- ♦ indicates statistically significant difference from comparison

### Learning and development

| Question | % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------------|---------|-----------|------------|--------------------|------------|---------------------------------|------------------------|-----------------------------------| | B22. I am able to access the right learning and development opportunities when I need to | 12 | 47 | 20 | 14 | 8 | 59% | -3 | +3 ♦ | -4 ♦ | | B23. Learning and development activities I have completed in the past 12 months have helped to improve my performance | 12 | 47 | 28 | 11 | | 59% | +7 ♦ | +11 ♦ | +6 ♦ | | B24. There are opportunities for me to develop my career in ORR | 6 | 19 | 36 | 25 | 15 | 25% | -5 | -4 ♦ | -11 ♦ | | B25. Learning and development activities I have completed while working for ORR are helping me to develop my career | 7 | 34 | 36 | 14 | 9 | 41% | +4 | 0 | -5 ♦ |

### Inclusion and fair treatment

| Question | % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------------|---------|-----------|------------|--------------------|------------|---------------------------------|------------------------|-----------------------------------| | B26. I am treated fairly at work | 23 | 56 | 12 | 4 | | 79% | +5 | +1 | -2 ♦ | | B27. I am treated with respect by the people I work with | 26 | 58 | 11 | | | 84% | -1 | +1 | -3 ♦ | | B28. I feel valued for the work I do | 19 | 49 | 18 | 10 | 4 | 67% | +3 | +7 ♦ | +3 ♦ | | B29. I think that ORR respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc) | 18 | 41 | 23 | 10 | 8 | 59% | +6 | -12 ♦ | -16 ♦ |

## All questions by theme

This section shows the results for each question in the survey, by theme.

- ^ indicates a variation in question wording from your previous survey
- ◊ indicates statistically significant difference from comparison

### Resources and workload

| Question | % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------------|---------|-----------|------------|--------------------|------------|---------------------------------|------------------------|-----------------------------------| | B30. In my job, I am clear what is expected of me | 20 | 62 | 12 | 6 | | 81% | +5 | -1 | -5 ◊ | | B31. I get the information I need to do my job well | 11 | 59 | 17 | 11 | | 70% | +15 ◊ | +3 ◊ | 0 | | B32. I have clear work objectives | 18 | 58 | 14 | 7 | | 76% | +3 | +2 | -3 ◊ | | B33. I have the skills I need to do my job effectively | 29 | 60 | 8 | | | 88% | +2 | 0 | -2 ◊ | | B34. I have the tools I need to do my job effectively | 18 | 52 | 17 | 11 | | 71% | +5 | -1 | -5 ◊ | | B35. I have an acceptable workload | 11 | 58 | 15 | 12 | 4 | 69% | +4 | +7 ◊ | +2 | | B36. I achieve a good balance between my work life and my private life | 15 | 55 | 16 | 11 | | 71% | +1 | +1 | -3 ◊ |

### Pay and benefits

| Question | % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------------|---------|-----------|------------|--------------------|------------|---------------------------------|------------------------|-----------------------------------| | B37. I feel that my pay adequately reflects my performance | 13 | 54 | 18 | 8 | 6 | 68% | +11 ◊ | +30 ◊ | +23 ◊ | | B38. I am satisfied with the total benefits package | 13 | 52 | 21 | 9 | 4 | 65% | +5 | +26 ◊ | +18 ◊ | | B39. Compared to people doing a similar job in other organisations I feel my pay is reasonable | 14 | 48 | 20 | 12 | 7 | 62% | +10 ◊ | +31 ◊ | +23 ◊ |

## Leadership and managing change

| Question | Strongly agree | Agree | Neither | Disagree | Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |--------------------------------------------------------------------------|----------------|-------|---------|----------|-------------------|------------|---------------------------------|------------------------|-----------------------------------| | B40. I feel that ORR as a whole is managed well | 5 | 28 | 32 | 23 | 12 | 33% | 0 | -8 △ | -20 △ | | B41. Directors and deputies in ORR are sufficiently visible | 10 | 46 | 21 | 18 | 5 | 56% | +11 △ | +11 △ | -3 △ | | B42. I believe the actions of directors and deputies are consistent with ORR's values | 5 | 36 | 29 | 20 | 10 | 41% | +10 △ | +1 △ | -11 △ | | B43. I believe that the board has a clear vision for the future of ORR | 4 | 26 | 43 | 20 | 8 | 30% | -7 △ | -5 △ | -17 △ | | B44. Overall, I have confidence in the decisions made by ORR's directors and deputies | 4 | 36 | 33 | 18 | 8 | 41% | +5 △ | +5 △ | -7 △ | | B45. I feel that change is managed well in ORR | 17 | 28 | 31 | 21 | | 21% | -2 | -7 △ | -18 △ | | B46. When changes are made in ORR they are usually for the better | 4 | 21 | 44 | 23 | 8 | 25% | -1 | +2 △ | -6 △ | | B47. ORR keeps me informed about matters that affect me | 11 | 51 | 21 | 11 | 6 | 62% | +16 △ | +8 △ | 0 | | B48. I have the opportunity to contribute my views before decisions are made that affect me | 7 | 38 | 26 | 21 | 8 | 46% | +11 △ | +14 △ | +7 △ | | B49. I think it is safe to challenge the way things are done in ORR | 34 | 23 | 23 | 16 | | 38% | +9 △ | -2 △ | -9 △ |

## Engagement

| Question | % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |-------------------------------------------------------------------------|------------------|---------|-----------|------------|--------------------|------------|----------------------------------|------------------------|-----------------------------------| | B50. I am proud when I tell others I am part of ORR | 6 | 34 | 42 | 13 | 4 | 41% | +5 | -14 | -23 | | B51. I would recommend ORR as a great place to work | 8 | 36 | 31 | 18 | 7 | 44% | +3 | +2 | -8 | | B52. I feel a strong personal attachment to ORR | 8 | 28 | 36 | 19 | 9 | 36% | +6 | -10 | -18 | | B53. ORR inspires me to do the best in my job | 7 | 29 | 42 | 16 | 6 | 36% | +3 | -3 | -13 | | B54. ORR motivates me to help it achieve its objectives | 6 | 31 | 41 | 14 | 8 | 37% | +4 | +1 | -9 |

## Taking action

| Question | % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | % Positive | Difference from previous survey | Difference from CS2010 | Difference from CS High Performers | |-------------------------------------------------------------------------|------------------|---------|-----------|------------|--------------------|------------|----------------------------------|------------------------|-----------------------------------| | B55. I believe that directors and deputies in ORR will take action on the results from this survey | 14 | 40 | 26 | 12 | 8 | 53% | +20 | +16 | +6 | | B56. I believe that managers where I work will take action on the results from this survey | 17 | 52 | 22 | 4 | 5 | 69% | +18 | +23 | +16 |

### Data Security

**C01. I know where to go to find out about how to handle personal and sensitive information**

| % Strongly agree | % Agree | % Neither | % Disagree | % Strongly disagree | |------------------|---------|------------|------------|---------------------| | 17 | 68 | 11 | | |

Differences are based on '% Positive' score

- 4 | Difference from previous survey +2 | Difference from CS2010

**C02. In the past 12 months, have you received training on handling data and procedures to protect personal and sensitive information?**

| % Yes | % No | |-------|------| | 64 | 36 |

Differences are based on '% Yes' score

- 28 | Difference from previous survey -14 | Difference from CS2010

### Your plans for the future

**D01. Which of the following statements most reflects your current thoughts about working for ORR?**

| Statement | % | Difference from previous survey | Difference from CS2010 | |------------------------------------------------|---|---------------------------------|-----------------------| | I want to leave ORR as soon as possible | 10%| +1 | +2 | | I want to leave ORR within the next 12 months | 13%| -2 | +2 | | I want to stay working for ORR for at least the next year | 35%| -1 | +9 | | I want to stay working for ORR for at least the next three years | 42%| +3 | -13 |

^ indicates a variation in question wording from your previous survey

♦ indicates statistically significant difference from comparison

### The Civil Service Code

**E01. Are you aware of the Civil Service Code?**

| % Yes | % No | |-------|------| | 89 | 11 |

Differences are based on '% Yes' score

+5 | Difference from previous survey +8 | Difference from CS2010

**E02. Are you aware of how to raise a concern under the Civil Service Code?**

| % Yes | % No | |-------|------| | 50 | 50 |

Differences are based on '% Yes' score

+3 | Difference from previous survey -2 | Difference from CS2010

**E03. Are you confident that if you raised a concern under the Civil Service Code in ORR it would be investigated properly?**

| % Yes | % No | |-------|------| | 64 | 36 |

Differences are based on '% Yes' score

+9 | Difference from previous survey +2 | Difference from CS2010

## All questions by theme

### Discrimination, harassment and bullying

**F01. During the past 12 months, have you personally experienced discrimination at work?**

| % Yes | % No | % Prefer not to say | |-------|------|---------------------| | 10% | 83% | 6% |

- 13% Previous survey
- 10% CS2010

**F03. During the past 12 months, have you personally experienced bullying or harassment at work?**

| % Yes | % No | % Prefer not to say | |-------|------|---------------------| | 12% | 84% | 4% |

- 9% Previous survey
- 10% CS2010

For respondents who selected ‘Yes’ to question F01.

**F02. On which of the following grounds have you personally experienced discrimination in the past 12 months? (multiple selection)**

| Response count | |----------------| | Age -- | | Caring responsabilities -- | | Disability -- | | Ethnic background -- | | Gender -- | | Gender reassignment or perceived gender -- | | Grade, payband or responsibility level -- | | Main spoken/written language or language ability -- | | Religion or belief -- | | Sexual orientation -- | | Social or educational background -- | | Working location -- | | Working pattern -- | | Any other grounds -- | | Prefer not to say -- |

*Please note: Counts of fewer than ten responses are suppressed and replaced with ‘--’*

For respondents who selected ‘Yes’ to question F03.

**F04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection)**

| Response count | |----------------| | A colleague -- | | Your manager -- | | Another manager in your part of ORR 12 | | Someone you manage -- | | Someone who works for another part of ORR -- | | A member of the public -- | | Someone else -- | | Prefer not to say -- |

*Please note: Counts of fewer than ten responses are suppressed and replaced with ‘--’*

^ indicates a variation in question wording from your previous survey

♦ indicates statistically significant difference from comparison Appendix

Glossary of key terms

| Term | Definition | |-----------------------|-----------------------------------------------------------------------------| | % positive | The proportion who selected either “agree” or “strongly agree” for a question (or all questions within a theme in the case of Theme score % positive). | | Previous survey | Comparisons to the previous survey relate to the results from the 2009 Civil Service People Survey. Where a question is flagged as changed since the last survey comparisons should be treated with caution as changes to wording may affect how people respond to the question. | | CS2010 | The CS2010 benchmark is the median percent positive across all organisations that participated in the 2010 Civil Service People Survey. | | CS High Performers | For each question, this is the upper quartile score across all organisations that have taken part in the 2010 Civil Service People Survey. |

Rounding

Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy.

Statistical significance: ♦

Statistical testing has been carried out on the comparisons between this year’s results and your previous survey, CS2010 results and CS High Performers results to identify differences that are statistically significant. You can therefore be confident that the difference represents a real difference in opinion between the results.

The employee engagement index

The survey includes five questions that make up the engagement index (B50-B54). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.

The drivers of engagement

While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. Nine themes have been included in the survey to measure employees’ experiences at work. A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement. The themes identified as having an association are called the ‘Drivers of engagement’. The strength of association with engagement varies by theme and is illustrated by a 4-bar icon, as shown below. Themes with a full 4-bar icon have the strongest association with engagement.

Confidentiality

This survey was carried out as part of the 2010 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all the participating organisations. The Cabinet Office commissioned ORC International to carry out the survey. ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of results to the extent where the anonymity of individuals may be compromised. Groups of less than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.