Annex F Record of Evidence

Within the timescales of this interim publication the Inquiry invited contributions from a wide range of parties. The Inquiry wrote to interested parties at the end of June/beginning of July 2018 requesting submission of information with reference to the Terms of Reference in Annex B. The Inquiry welcomed evidence in any form, including letters, minutes of meetings, copies of emails, as well as parties’ overall views on any contributory factors.

Contributions have included a number of interviews, listed below. These interviews were recorded and transcribed for verification:

i. Interviews with Transport Focus and London TravelWatch ii. 12 interviews with Train Operating Companies iii. 5 interviews with the DfT iv. Interviews with the Chairs of the Thameslink Industry Readiness Board and Thameslink Independent Assurance Panel v. 6 interviews with Network Rail

Additionally, we gathered survey data and information from rail users and rail staff:

i. Independent quantitative research with over 1000 rail users, including social media analysis ii. Over 2,200 responses to a web-based survey on the ORR website iii. 4 independent qualitative focus groups with affected passengers and interviews with front-line rail staff

Finally, we have received and reviewed over 2,000 documents from interested parties, including correspondence to the Inquiry from members of the public.

Accuracy of information received & disclaimer

The information on which this interim report is based is that provided by the parties to the Inquiry noted above and not from ORR’s own verified sources. This Inquiry has not been undertaken using ORR investigative powers that would legally require participants to provide all information they hold. The information on which the findings are based is only that which the parties have volunteered to share and we are grateful for their cooperation.

While facts used in this report have been cross-referenced with the parties and verified wherever possible, ORR cannot independently assure the accuracy of all of the information that it has received during the course of this Inquiry. In several cases, different parties have offered conflicting information or different interpretations of events and this report highlights where that is the case and whether the Inquiry has made judgements about the weight of conflicting information.

Because the findings in this report are drawn from the limited information received, they should not be relied upon for commercial, legal or regulatory purposes. Any regulatory action that ORR subsequently takes will be based on source material.

ORR will correct the record if we become aware that factual inaccuracies have occurred. A record of evidence considered as part of the Inquiry is set out in the table below.

| Stakeholder / Source | Type of evidence | Summary of evidence | |----------------------|------------------|---------------------| | ASLEF | Correspondence | Letter to Stephen Glaister with reference to driver shortages | | **Bowe Review** | Written report | 2015 report, commissioned by DfT, on the planning of CP5 enhancements | | | [https://www.gov.uk/government/publications/bowe-review-into-the-planning-of-network-rails-enhancements-programme-2014-to-2019](https://www.gov.uk/government/publications/bowe-review-into-the-planning-of-network-rails-enhancements-programme-2014-to-2019) | | | Chiltern Railways | Document submission | Covering letter with reference to impact of the timetable change and comments on programme management and resources | | Chiltern Railways | Interview held on 2 August 2018 | Transcript of interview | | Correspondence to ORR| Email correspondence | Email correspondence from members of the public on issues related to the timetable change. | | CrossCountry | Document submission | Covering letter with supporting documents, including briefing, reports and correspondence | | CrossCountry | Fact verification email | Extract of the report reviewed for factual accuracy | | Source | Type | Description | |--------------------------------|-----------------------------|-----------------------------------------------------------------------------| | Croydon Council | Correspondence | Correspondence to the Inquiry regarding London Borough of Croydon Streets Environment and Homes Scrutiny Sub-Committee in reference to 20 May timetable change | | Cumbria County Council | Correspondence | Letter to Stephen Glaister with reference to Oxenholme to Windermere | | Department for Transport | Document submission | Chronology with supporting documents including correspondence and submissions | | Department for Transport | Interview with Director, Passenger Services held on 27 July 2018 | Transcript of interview | | Department for Transport | Interview with Director General, Rail held on 8 August 2018 | Transcript of interview | | Department for Transport | Interview with Director, Network Services held on 8 August 2018 | Transcript of interview | | Department for Transport | Interview with Director, Rail Major Projects held on 10 August 2018 | Transcript of interview | | Department for Transport | Interview with Director, Franchise Markets held on 16 August 2018 | Transcript of interview | | Department for Transport | Fact verification documents | Extracts of the report and timeline reviewed for factual accuracy | | Diary of a GTR passenger | Email submission | Diary of a railway expert's travel on GTR – referenced in Part A: Passenger Impact | | Company | Type of Submission | Description | |-------------------------------|---------------------------------------------------------|-----------------------------------------------------------------------------| | Direct Rail Services | Document submission | Submission with supporting attachments containing correspondence | | East Midlands Trains | Document submission | Covering letter with reference to headings in the Terms of Reference with supporting appendices to letter | | East Midlands Trains | Interview held on 25 July 2018 | Transcript of interview | | East Midlands Trains | Interview held on 3 August 2018 | Transcript of interview | | East Midlands Trains | Fact verification document | Extracts of the report and timeline reviewed for factual accuracy | | Freightliner | Document submission | Submission document with reference to impact on freight operators | | Gibb report | Written report | 2016 independent report by Chris Gibb to the Department for Transport on the GTR franchise | | Goldsmiths, University of London | Correspondence | Letter to Stephen Glaister regarding consultation process prior to new timetable | | Govia Thameslink Railway | Document submission | Chronology of key events with supporting documents. Responses to further inquiry information requests. | | Govia Thameslink Railway | Interview held on 19 July 2018 | Transcript of interview | | Company | Event Details | Document Details | |-------------------------------|-------------------------------------------------------------------------------|----------------------------------------------------------------------------------| | Govia Thameslink Railway | Interview held on 1 August 2018 | Transcript of interview | | Govia Thameslink Railway | Fact verification document | Extracts of the report and timeline reviewed for factual accuracy | | Grand Central | Document submission | Covering letter with reference to meetings, programme management and resourcing | | Greater Anglia | Document submission | Covering email with supporting documents | | Thameslink Independent Assurance Panel | Interview held on 4 September 2018 with Chair | Transcript of interview | | Thameslink Industry Readiness Board | Interview held on 22 August 2018 with Chair | Transcript of interview | | Thameslink Industry Readiness Board | Fact verification email | Extracts of the report and timeline reviewed by Chair for factual accuracy | | LNER | Document submission | Covering letter with reference to impact on passengers, planning and delivery of infrastructure and services, timetable planning process and industry preparedness. Further material submitted as follow-up to interview. | | Organization | Event Details | Document Type | |--------------|---------------|---------------| | LNER | Interview held on 25 July 2018 | Transcript of interview | | London TravelWatch | Email submission | Covering email | | London TravelWatch | Interview held on 25 July 2018 | Transcript of interview | | National Union of Rail, Maritime and Transport Workers (RMT) | Document submission | Submission document | | National Audit Office | Written report [https://www.nao.org.uk/wp-content/uploads/2013/06/10164-001-Thameslink-Full-Report.pdf](https://www.nao.org.uk/wp-content/uploads/2013/06/10164-001-Thameslink-Full-Report.pdf) | 2013 report on progress in the Thameslink project | | Network Code | Industry code of practice [https://www.networkrail.co.uk/industry-commercial-partners/information-operating-companies/](https://www.networkrail.co.uk/industry-commercial-partners/information-operating-companies/) | Common industry contractual rules, including Part D – on the development of timetables | | Network Rail | Document submission | Chronology and supporting documents on timetable process, Thameslink Programme, NWEP and information provided as follow-up to interviews. | | Network Rail | Interview with System Operator on 31 July 2018 | Transcript of interview | | Network Rail | Interview with Infrastructure Projects (North) on 1 August 2018 | Transcript of interview | | Network Rail | Interview with Infrastructure Projects (Thameslink) on 1 August 2018 | Transcript of interview | | Network Rail | Interview with Chief Executive Officer (at the time) Mark Carne on 21 August 2018 | Transcript of interview | | Organization | Description | Notes | |-------------------------------|-----------------------------------------------------------------------------|----------------------------------------------------------------------| | Network Rail | Interview with Route Managing Director, London North West on 23 August 2018 | Transcript of interview | | Network Rail | Interview with Route Managing Director, South East Route on 23 August 2018 | Transcript of interview | | Network Rail | Fact verification documents | Extracts of the report and timeline reviewed for factual accuracy | | Northern | Document submission | Chronology and index of documents provided. These include meeting papers, minutes and correspondence. | | Northern | Interview held on 18 July 2018 | Transcript of interview | | Northern | Interview held on 30 July 2018 | Transcript of interview | | Northern | Interview held on 24 August 2018 | Transcript of interview | | Northern | Fact verification document | Extracts of the report and timeline reviewed for factual accuracy | | Office of Rail and Road | Relevant material already held | Minutes of meetings, correspondence. Documents already held in relation to NWEP and Thameslink Programme. | | Office of Rail and Road – evidence base for Part A: Passenger impact | Quantitative and qualitative research, focus groups | |---|---| | Direct engagement with NR and GTR, as well as other train operators; | | | Engagement with Transport Focus and London Travelwatch in their roles as statutory consumer advocates | | | Independent quantitative research with over 1000 rail users nationally | | | Independent qualitative focus group research with passengers in the Northern Rail area and the GTR area; | | | Independent research interviews with four Northern Rail and GTR staff to gain high-level insight into the disruption; | | | Contacting members of parliament and city mayors in the areas affected by the change to seek their views, as well as those of the people in the areas they represent | | | Information from Rail user groups; | | | Analysis of posts made by passengers on twitter; | | | Receiving contacts directly from the public; | | | Responses to our own web-based survey with rail passengers (running 27 June – 31 July) to which we received over 2,200 responses. | | | Office of Rail and Road – Rail Timetable Investigation | Information submitted to rail timetable investigation related to T-12 - [http://orr.gov.uk/rail/consumers/rail-timetable-issues](http://orr.gov.uk/rail/consumers/rail-timetable-issues) | Information submitted to rail timetable investigation including submissions from Network Rail and ORR/Network Rail correspondence | | --- | --- | --- | | Rail Delivery Group | Submission with supporting documents | Covering email with supporting documents including National Task Force (NTF) meeting notes and papers | | Rail Freight Group | Submission letter | Submission letter with reference to impact of timetable change on freight operators | | Rail User Groups | Document submissions | Submissions from rail user groups referring to information provided by the relevant train company and impact of disruption on passengers | | ScotRail | Email submissions | Covering email submission and follow-up documents following interview. | | ScotRail | Interview held on 24 July 2018 | Transcript of interview | | ScotRail | Fact verification email | Extract of report reviewed for factual accuracy | | Southeastern | Document submission | Covering letter with reference to Inquiry Terms of Reference with supporting appendices | | Southeastern | Fact verification email | Extract of report reviewed for factual accuracy. | | TransPennine Express | Documentary submission | Submission with reference to headings in the Inquiry terms of reference, including a chronology. Documents following interviews including minutes | | Organization | Event Details | Description | |------------------------------------|----------------------------------------------------|-----------------------------------------------------------------------------| | TransPennine Express | Interview held on 18 July 2018 | Transcript of interview | | TransPennine Express | Interview held on 2 August 2018 | Transcript of interview | | TransPennine Express | Fact verification document | Extracts of the report and timeline reviewed for factual accuracy | | Transport Focus | Document submission | Submission on passenger impact and additional submission regarding causes and how disruption might be avoided in the future. | | Transport Focus | Interview held on 25 July 2018 | Transcript of interview | | Transport for Greater Manchester | Document submission | Covering letter with supporting documents | | Transport for London | Document submission | Covering letter with supporting documents | | Transport for the North/Rail North Partnership | Document submission | Covering document with supporting documents including meeting minutes, briefings, correspondence and chronology. | | Transport for the North | Fact verification document | Extracts of the report and timeline reviewed for factual accuracy | | **Transport Select Committee** | Transcript of committee proceedings: [https://www.parliament.uk/business/committees/committees-a-z/commons-select/transport-committee/inquiries/parliament-2017/rail-timetable-changes-17-19/publications/](https://www.parliament.uk/business/committees/committees-a-z/commons-select/transport-committee/inquiries/parliament-2017/rail-timetable-changes-17-19/publications/) | Transcript of TSC hearings on timetable disruption. 18 June 2018, 9 July 2018 | |-------------------------------|-------------------------------------------------------------------------------------------------|---------------------------------------------------------------------| | **Which?** | Document submission | Submission with reference to passenger impact. |