Performance Management 2014/15: September 2014

Sustainable Development Committee

Director of Social and Community Services Business Performance Learning & Development

Business Plan Progress

• All Business Plan actions are on target. • All KPIs are on or above target. • Positive partnership work with schools continues to support the delivery of Curriculum for Excellence. • Over 400 young people have participated in accredited youth work this year. • 54 young people have been, or are being, supported towards a Modern Apprenticeship. • 13 young people have been supported into employment locally through the Youth Employment Scotland Fund. • A total of 45 employees have, or are being, supported in SVQs in Health and Social Care through the Comhairle’s Approved Training Centre. Business Performance Learning & Development (continued)

Business Plan Progress

- High level of participation in Community Learning classes, with 125 learners attending classes and high demand for literacies support with 57 learners accessing Adult Literacy and Numeracy provision.

- English for Speakers of Other Languages and Gaelic Family Learning Support classes are also popular with 20 and 30 participants respectively.

- Additional European funding secured for provision of paid employability placements with 26 participants being supported through the OHMEET programme to date.

- 7 participants supported through the Grow2Work programme, jointly run by HILLS and Lews Castle College.

- There were no complaints in this quarter in relation to the service. Business Performance Cultural and Information Services (Heritage)

Business Plan Progress

- All Business Plan actions (bar one) are on target – projected visitor figures for closed Francis Street site have been set too high.
- All KPIs are on or above target.
- Udal Archaeology Project - further Historic Scotland funding received for project assistant and radio-carbon-dating.
- Archaeology and Environmental Research Centre - a second public meeting was held in Uist to develop the concept.
- New Conservation Officer appointed to Lews Castle Museum and Archive Project.
- Memorandum of Understanding developed between Lews Castle Museum and Archive Project and An Lanntair. Business Performance Cultural and Information Services (Heritage) (continued)

Business Plan Progress

- Heritage Lottery Fund: June 2014 Monitoring Meeting for Lews Castle Museum and Archive Project described as ‘highly productive’. All content development on target.

- Monitoring and evaluation consultants procured to support evaluation of success and wider impact of the Lews Castle Museum and Archive Project.

- Exhibition *Gairm nan Gàidheal – The Call of the Gael* - held with Proseact nan Ealan in Francis St Museum.

- Lewis Chessmen - British Museum visited to discuss partnership responsibilities for long-term loan.

- There were no formal complaints in this quarter in relation to the service. Business Performance Cultural and Information Services (Libraries)

Business Plan Progress

• All Business Plan actions are on target. Some KPIs are not reaching targets due to ongoing impact of decreased opening hours - increased targets are unrealistic.

• Review of the Library Service is ongoing, supported by consultation with key partners, staff and the public.

• Scottish Government funding has been received for the extension of public wifi and for IT training for staff.

• Library Service and Education and Children’s Services Department have renewed the Early Years Book Gifting Programme Partnership Agreement 2014/2015 with Scottish Book Trust.

• There were no formal complaints in this quarter in relation to the service. Business Performance Sport and Health

Business Plan Progress

- Commonwealth Games Queen's Baton Relay hosted on 8 July 2014. Over 60 people recognised for contribution to local community, nominated by the public.
- Uist and Barra Community Sports Hub building under construction at Liniclate.
- Community Sports Hub Officer, Lewis and Harris - funded by sportscotland, now in post.
- Community Sports Hub Officer – Uist and Barra recruited and due to take up the post shortly.
- Facebook page for each sports facility now live with over 1,700 ‘Likes’ - allows customers and service direct ‘real time’ communication.
- Partnership work with ‘Living It Up’ project continuing.
- There were no formal complaints in this quarter in relation to the service.

## Development Department: Financial Performance

| Service | Total Budget £k | Actual Spend £k | Over/(under) spend £k | |------------------------------|-----------------|-----------------|-----------------------| | Economic Development | 1,805 | 1,150 | 1,805 | | Energy Unit | 151 | 43 | 151 | | Planning Development | 327 | 82 | 327 | | **Total Development Department** | **2,283** | **1,275** | **2,283** |

# Social and Community Services Department: Financial Performance

| Service | Total Budget £k | Actual Spend £k | Over/(under) spend £k | |--------------------------------------|-----------------|-----------------|-----------------------| | Community Education & Learning | 1,069 | 347 | 1,069 | | Cultural & Information Services | 977 | 285 | 977 | | Management & Admin | - | 1 | - | | Other Leisure Services | 47 | 10 | 47 | | Sport and Health Services | 1,082 | 227 | 1,082 | | | **3,175** | **870** | **3,178** | | Trading Operation: Library Café | - | -4 | - | | | **3,175** | **866** | **3,175** |

## Sustainable Development Committee: Overall Financial Performance

| Service | Total Budget £k | Actual Spend £k | Over/(under) spend £k | |----------------------------------------------|-----------------|-----------------|-----------------------| | Development | 2,283 | 1,275 | 2,283 | | Social and Community Services | 3,175 | 870 | 3,175 | | Social and Community Services Trading Operations | - | -4 | - | | **Total Sustainable Development Committee** | **5,458** | **2,141** | **5,458** |