Provision of information to passengers via online sales channels when train timetables are not yet confirmed

| Train company | Ticket Issuing System (TIS) supplier | Online ticket issuing systems alert passengers that the timetable is not confirmed and the train may not run | Further information | |---------------------------------------------------|--------------------------------------|----------------------------------------------------------------------------------------------------------|---------------------| | | | | | | Arriva Trains Wales | Trainline | × | ✓1 | | CrossCountry | Trainline | × | ✓ | | East Midlands Trains | Trainline | × | ✓ | | Grand Central | Trainline | × | TBC | | Greater Anglia | Trainline | × | ✓ | | Northern | Trainline | × | ✓ | | Scotrail | Trainline | × | ✓ | | West Midlands Trains / London Northwestern | Trainline | × | ✓ | | Virgin Trains | Trainline | × | ✓ | | C2C | Worldline | × | ✓ | | Great Western Railway | Worldline | × | ✓ | | Hull Trains | Worldline | × | ✓ | | South Western Railway | Worldline | × | ✓ | | TransPennine Express | Worldline | × | ✓ | | Govia Thameslink Railway | On Track Retail | ✓ | ✓ | | Southeastern | On Track Retail | ✓ | ✓ | | London North Eastern Railway (LNER) | TBC | - | TBC | | Chiltern | SilverRail | × | TBC |

1 ✓ - indicates that development work is underway and / or changes are pending implementation.

(More information from each of the companies listed is provided on our website at http://orr.gov.uk/rail/consumers/rail-timetable-issues)

Keolis Amey will run the Wales and Border franchise from October and will use the Trainline TIS.

Awaiting confirmation.

Awaiting confirmation. LNER took over the InterCity East Coast franchise in June 2018.

A variety of other improvements are being developed in this area including real-time information on train services; removal of cancelled services from options shown to passengers and details of planned engineering work.