| CES35 | Residual household waste (kg per HH) - (YTD) | Quarterly | 2014/2015 | 2015/2016 | 2016/2017 | Q1 | Q2 | Q3 | Q4 | Target | Polarity | DOT | |-------|---------------------------------------------|-----------|-----------|-----------|-----------|----|----|----|----|--------|----------|-----| | | Benchmark - National Data | Annual | 558kg | 564kg | - | - | - | - | - | - | Up is Bad | Neutral | | | Benchmark - Regional Data | Annual | 543kg | 559kg | - | - | - | - | - | - | Up is Bad | Neutral | | | Regional Rank (Rank out of 15) | Annual | 10 | 10 | - | - | - | - | - | - | Up is Bad | Neutral | | CES36 | Household waste recycled / composted - (YTD)| Quarterly | 42.50% | 42.80% | 44.00% | 49.00% | 48.00% | - | - | - | Up is Good | Neutral | | | Benchmark - National Data | Annual | 43.70% | 43.00% | - | - | - | - | - | - | Up is Bad | Neutral | | | Benchmark - Regional Data | Annual | 43.60% | 42.20% | - | - | - | - | - | - | Up is Bad | Neutral | | | Regional Rank (Rank out of 15) | Annual | 7 | 8 | - | - | - | - | - | - | Up is Bad | Neutral | | CES37 | Municipal waste landfilled - (YTD) | Quarterly | 57.40% | 59.30% | 57.00% | 52.00% | 52.00% | - | - | - | Up is Bad | Green | | | Benchmark - National Data | Annual | 24.60% | 19.80% | - | - | - | - | - | - | Up is Bad | Neutral | | | Benchmark - Regional Data | Annual | 30.00% | 21.80% | - | - | - | - | - | - | Up is Bad | Neutral | | | Regional Rank (Rank out of 15) | Annual | 14 | 15 | - | - | - | - | - | - | Up is Bad | Neutral | | CES38 | Total tonnes of municipal waste collected (household, commercial, prescribed and inert waste) - (YTD) | Quarterly | 93,430 | 96,949 | 94,594 | 26,390 | 52,010 | - | - | - | Neutral | Neutral | | CES39 | Tonnes of Landfilled waste - Household (excluding liquid waste) - (YTD) | Quarterly | 46,740 | 48,428 | 47,765 | 12,190 | 24,330 | - | - | - | Up is Bad | Neutral | | CES40 | Tonnes of Landfilled waste - Commercial collection rounds - (YTD) | Quarterly | 5,630 | 5,009 | 4,853 | 1,170 | 2,420 | - | - | - | Up is Bad | Neutral | | CES41 | Tonnes of Landfilled waste - Combined (excluding liquid waste) | Quarterly | 52,370 | 54,384 | 53,358 | 13,630 | 27,250 | - | - | - | Up is Bad | Neutral | | CES42 | Cost of landfill tax - Household (excluding liquid waste) - (YTD) | Quarterly | £3,739,200 | £4,000,152 | £4,031,366 | £1,049,559 | £2,094,813 | - | - | - | Up is Bad | Neutral | | CES43 | Cost of landfill tax - Commercial collection rounds - (YTD) | Quarterly | £450,400 | £413,743 | £409,593 | £100,737 | £208,362 | - | - | - | Up is Bad | Neutral |

## Portfolio - Environment 2017/2018

No of Indicators = 41 | Direction of Travel (DoT) shows the trend of how an indicator is performing against its Polarity over time.

Produced by the Strategic Business Intelligence Hub January 2018

| 1. Waste | 2017/2018 | Previous Years | |----------|-----------|----------------| | CES44 | Cost of landfill tax - Combined (excluding liquid waste) - (YTD) | Quarterly | £4,189,600 | £4,992,118 | £4,440,959 | £1,150,296 | £2,303,175 | - | - | - | Up is Bad | Neutral | | CES45 | % of properties offered 2 kerbside recycle collections - (YTD) | Quarterly | 99.00% | 99.00% | 100.00% | - | - | - | - | - | Up is Good | Neutral | | TAP33 | % of panel who think that the council and partners are doing well helping to reduce amount of household waste | Quarterly | NC | NC | 51.51% | 47.99% | NC | 52.90% | NC | - | Up is Good | Neutral | | | % of panel who think that the council and partners are not doing well helping to reduce amount of household waste | Quarterly | NC | NC | 39.84% | 44.42% | NC | 39.35% | NC | - | Up is Bad | Neutral | | CAN008 | Average days taken to remove offensive graffiti - (YTD) | Monthly | 1.34 | 1.68 | 2.02 | 3.5 | 1.69 | - | - | - | Up is Bad | Red | | | No of offensive graffiti cases reported | Monthly | 25 | 27 | 56 | 4 | 10 | - | - | - | Up is Bad | Red | | | No of offensive graffiti cases dealt with by CYC | Monthly | 19 | 22 | 23 | 2 | 6 | - | - | - | Neutral | Neutral | | | No of offensive graffiti cases that breached SLA | Monthly | 3 | 2 | 12 | 1 | 1 | - | - | - | Up is Bad | Green | | CAN009 | Average days taken to remove non-offensive graffiti - (YTD) | Monthly | 2.05 | 3.67 | 5.16 | 2.92 | 2.66 | - | - | - | Up is Bad | Green | | | No of non-offensive graffiti cases reported | Monthly | 139 | 233 | 274 | 35 | 26 | - | - | - | Up is Bad | Green | | | No of non-offensive graffiti cases dealt with by CYC | Monthly | 89 | 123 | 112 | 17 | 9 | - | - | - | Neutral | Neutral | | | No of non-offensive graffiti cases that breached SLA | Monthly | 8 | 27 | 37 | 3 | 1 | - | - | - | Up is Bad | Green | | CSPEC1 | Calls for Service - Flytipping - Rubbish | Monthly | 1,358 | 1,711 | 2,276 | 525 | 658 | - | - | - | Up is Bad | Neutral | | CSPEC4 | Calls for Service - Vegetation (includes weeds and overgrown hedges) | Monthly | 931 | 1,113 | 1,759 | 547 | 728 | - | - | - | Up is Bad | Red | | CSPEC5 | Calls for Service - Cleansing (includes dog fouling, litter and all other cleansing cases) | Monthly | 1,729 | 1,834 | 2,130 | 528 | 1,059 | - | - | - | Up is Bad | Red | | CSPEC6 | Calls for Service - Graffiti | Monthly | 158 | 271 | 337 | 39 | 38 | - | - | - | Up is Bad | Green | | CSPEC7 | Calls for Service - Litter bins | Monthly | 107 | 117 | 190 | 48 | 67 | - | - | - | Neutral | Neutral | | CSPEC8 | Calls for Service - Dog bins | Monthly | 105 | 113 | 130 | 49 | 60 | - | - | - | Neutral | Neutral |

## Portfolio - Environment 2017/2018

No of Indicators = 41 | Direction of Travel (DoT) shows the trend of how an indicator is performing against its Polarity over time.

Produced by the Strategic Business Intelligence Hub January 2018

### Previous Years 2017/2018

| Collection Frequency | 2014/2015 | 2015/2016 | 2016/2017 | Q1 | Q2 | Q3 | Q4 | Target | Polarity | DOT | |----------------------|-----------|-----------|-----------|----|----|----|----|--------|----------|-----| | Monthly | 373 | 289 | 126 | 36 | 27 | - | - | - | Neutral | Neutral | | Monthly | 78.00% | 77.00% | 72.00% | 74.00% | 71.00% | - | - | - | Up is Good | Neutral | | Monthly | 90.00% | 83.00% | 87.00% | 81.00% | 80.00% | - | - | - | Up is Good | Neutral | | Monthly | 84.00% | 83.00% | 81.00% | 81.00% | 77.00% | - | - | - | Up is Good | Red | | Quarterly | NC | NC | 89.84% | 91.23% | NC | 89.94% | NC | - | Up is Good | Neutral | | Quarterly | 86.00% | 86.00% | 78.03% | - | - | - | - | - | Neutral | Neutral | | Quarterly | 81.00% | 82.60% | 80.00% | - | - | - | - | - | Neutral | Neutral | | Quarterly | NC | NC | 6.18% | 6.80% | NC | 6.29% | NC | - | Up is Bad | Neutral | | Quarterly | NC | NC | 42.80% | 48.42% | NC | 37.09% | NC | - | Up is Good | Neutral | | Quarterly | NC | NC | 40.77% | 36.04% | NC | 45.12% | NC | - | Up is Bad | Neutral | | Quarterly | NC | NC | 47.40% | 43.05% | NC | 38.26% | NC | - | Up is Good | Neutral | | Quarterly | NC | NC | 44.00% | 48.65% | NC | 52.61% | NC | - | Up is Bad | Neutral | | Monthly | 2 | 1 | 4 | 3 | 0 | 0 | - | - | Neutral | Neutral | | Monthly | 5 | 9 | 8 | 5 | 4 | 2 | - | - | Neutral | Neutral | | Monthly | 2 | 4 | 16 | 5 | 3 | 10 | - | - | Neutral | Neutral | | Monthly | 7 | 0 | 7 | 0 | 0 | 2 | - | - | Neutral | Neutral | | Monthly | 0 | 0 | 0 | 1 | 1 | 0 | - | - | Neutral | Neutral |

2. Public Realm

- **CSPMA7**

  - CYC Mobile App - Grand Total
  - Collection Frequency: Monthly
  - 2014/2015: 373, 2015/2016: 289, 2016/2017: 126
  - Q1: 36, Q2: 27, Q3: - , Q4: -
  - Target: - , Polarity: Neutral, DOT: Neutral

- **SLA02**

  - 2 Hour Cleansing cases completed within SLA - (YTD)
  - Collection Frequency: Monthly
  - 2014/2015: 78.00%, 2015/2016: 77.00%, 2016/2017: 72.00%
  - Q1: 74.00%, Q2: 71.00%, Q3: - , Q4: -
  - Target: - , Polarity: Up is Good, DOT: Neutral

- **SLA04**

  - Standard Cleansing cases completed within SLA - (YTD)
  - Collection Frequency: Monthly
  - 2014/2015: 90.00%, 2015/2016: 83.00%, 2016/2017: 87.00%
  - Q1: 81.00%, Q2: 80.00%, Q3: - , Q4: -
  - Target: - , Polarity: Up is Good, DOT: Neutral

- **SLA18**

  - Overall Public Realm Cleansing cases completed within SLA - (YTD)
  - Collection Frequency: Monthly
  - 2014/2015: 84.00%, 2015/2016: 83.00%, 2016/2017: 81.00%
  - Q1: 81.00%, Q2: 77.00%, Q3: - , Q4: -
  - Target: - , Polarity: Up is Good, DOT: Red

3. Satisfaction

- **TAP01**

  - % of panel satisfied with their local area as a place to live
  - Collection Frequency: Quarterly
  - 2014/2015: NC, 2015/2016: NC, 2016/2017: 89.84%
  - Q1: 91.23%, Q2: NC, Q3: 89.94%, Q4: NC
  - Target: - , Polarity: Up is Good, DOT: Neutral

- **TAP02**

  - Benchmark - Community Life Survey
  - Collection Frequency: Annual
  - 2014/2015: 86.00%, 2015/2016: 86.00%, 2016/2017: 78.03%
  - Q1: - , Q2: - , Q3: - , Q4: -
  - Target: - , Polarity: Neutral, DOT: Neutral

- **TAP03**

  - % of panel dissatisfied with their local area as a place to live
  - Collection Frequency: Quarterly
  - 2014/2015: NC, 2015/2016: NC, 2016/2017: 6.18%
  - Q1: 6.80%, Q2: NC, Q3: 6.29%, Q4: NC
  - Target: - , Polarity: Up is Bad, DOT: Neutral

4. Penalty Notices

- **FPN01a**

  - Fixed Penalty Notices - Dog Fouling
  - Collection Frequency: Monthly
  - 2014/2015: 2, 2015/2016: 1, 2016/2017: 4
  - Q1: 3, Q2: 0, Q3: 0, Q4: -
  - Target: - , Polarity: Neutral, DOT: Neutral

- **FPN01b**

  - Fixed Penalty Notices - Litter
  - Collection Frequency: Monthly
  - 2014/2015: 5, 2015/2016: 9, 2016/2017: 8
  - Q1: 5, Q2: 4, Q3: 2, Q4: -
  - Target: - , Polarity: Neutral, DOT: Neutral

- **FPN01c**

  - Fixed Penalty Notices - S34 non production of waste transfer notes
  - Collection Frequency: Monthly
  - 2014/2015: 2, 2015/2016: 4, 2016/2017: 16
  - Q1: 5, Q2: 3, Q3: 10, Q4: -
  - Target: - , Polarity: Neutral, DOT: Neutral

- **FPN01d**

  - Fixed Penalty Notices - S46 Household Waste
  - Collection Frequency: Monthly
  - 2014/2015: 7, 2015/2016: 0, 2016/2017: 7
  - Q1: 0, Q2: 0, Q3: 2, Q4: -
  - Target: - , Polarity: Neutral, DOT: Neutral

- **FPN01e**

  - Fixed Penalty Notices - S47 Commercial Waste
  - Collection Frequency: Monthly
  - 2014/2015: 0, 2015/2016: 0, 2016/2017: 0
  - Q1: 1, Q2: 1, Q3: 0, Q4: -
  - Target: - , Polarity: Neutral, DOT: Neutral

## Portfolio - Environment 2017/2018

No of Indicators = 41 | Direction of Travel (DoT) shows the trend of how an indicator is performing against its Polarity over time.

Produced by the Strategic Business Intelligence Hub January 2018

### Previous Years vs 2017/2018

| Collection Frequency | 2014/2015 | 2015/2016 | 2016/2017 | Q1 | Q2 | Q3 | Q4 | Target | Polarity | DOT | |----------------------|-----------|-----------|-----------|----|----|----|----|--------|----------|-----| | Monthly | 0 | 1 | 0 | 0 | 0 | 0 | - | - | Neutral | Neutral | | Monthly | 0 | 2 | 1 | 0 | 0 | 0 | - | - | Neutral | Neutral | | Monthly | 0 | 0 | 0 | 0 | 3 | 1 | - | - | Neutral | Neutral | | Quarterly | 93.00% | 94.00% | 94.25% | 95.00% | 88.60% | 93.80% | - | - | Up is Good | Neutral | | Quarterly | NC | NC | 29.78% | 30.13% | NC | 29.65% | NC | - | Up is Good | Neutral | | Quarterly | NC | NC | 38.83% | 40.63% | NC | 45.67% | NC | - | Up is Bad | Neutral | | Annual | £5,496,059 | NC | - | - | - | - | - | - | Up is Bad | Neutral | | Annual | 15,204 | NC | - | - | - | - | - | - | Up is Bad | Neutral | | Annual | £3,694,403 | NC | - | - | - | - | - | - | Up is Bad | Neutral | | Annual | £478,733.3 | NC | - | - | - | - | - | - | Up is Bad | Neutral | | Annual | £1,166,383 | NC | - | - | - | - | - | - | Up is Bad | Neutral | | Annual | £156,537.7 | NC | - | - | - | - | - | - | Up is Bad | Neutral | | Annual | 4.7 (2014) | 4.4 (2015) | - | - | - | - | - | - | Up is Bad | Green | | Quarterly | NC | NC | 27.68% | 23.94% | NC | 28.73% | NC | - | Up is Good | Neutral | | Quarterly | NC | NC | 46.06% | 46.98% | NC | 44.92% | NC | - | Up is Bad | Neutral | | Quarterly | NC | NC | 16.67% | 14.86% | NC | 15.37% | NC | - | Up is Good | Neutral | | Quarterly | NC | NC | 52.01% | 51.13% | NC | 53.46% | NC | - | Up is Bad | Neutral |