Background Information about Service Request Data for Environmental Health

What is included in the data?

- The numbers of service request received by the Environmental Health Service by financial year in the different categories.
- Service request may also be referred to as complaints.
- The data has been gathered from the SRU data base in the service computer system APP.
- These service requests may have been received from members of the public (residents, visitors) and businesses; this includes reopened service requests.
- A reopened service request is a request that has been made about a particular issue, that has been closed, and a further service request has been made within 3 months of the original receipt.

What is not included in the data?

- Work of the Environmental Health Service which is recorded in other databases such as notices, prosecutions, pre programmed visits.
- Pre programmed visits are undertaken in relation to food safety, food sampling, health and safety, accident investigation, animal welfare, Pollution Prevention and Control, private water, planning consultations, air quality monitoring, Houses in Multiple Occupation etc.

Points to assist in interpreting the data

- The 'additional comments' column below may explain changes in how the data is recorded, or further explanation of the category | CatCode | All Category | Additional comments | |---------|--------------|---------------------| | AAA | Complaint about EH Service | | | AAB | FOI Request | Only started recording on APP in 14/15, prior to this it was recorded corporately | | AAC | FOI/EIR Request | | | M15 | Search Enquiry | Refers to additional land searches |

**Service Requests including re-opened**

| CatCode | Animal Welfare Category | Additional comments | |---------|-------------------------|---------------------| | L04 | Animal Boarding Establishment | From 2011/12 Licensing function moved to Licensing section therefore service request dealt with by them. | | N06 | Animal By-products | | | N05 | Animal Disease | | | L08 | Dangerous Wild Animals | | | N02 | Dead Animals | | | L05 | Dog Breeding Establishment | From 2011/12 Licensing function moved to Licensing section therefore service request dealt with by them. | | N01 | Movement Records | | | L07 | Pet Shops | From 2011/12 Licensing function moved to Licensing section therefore service request dealt with by them. | | L06 | Riding Establishment | | | N03 | Transportation of Animals | | | N04 | Welfare Issues | |

**Service Requests including re-opened**

| CatCode | Dog Category | Additional comments | |---------|--------------|---------------------| | G06 | Dangerous Dogs | | | GA4 | Dog - officer told owner to put dog on lead (DCO) | Started using code when Dog Control Orders introduced 3rd Sept 2012 | | G05 | Dog Fouling | Ceased using code 3rd Sept 2012 when Dog Control Orders introduced | | CatCode | Description | Started using code when Dog Control Orders introduced 3rd Sept 2012 | |---------|--------------------------------------------------|---------------------------------------------------------------------| | GA1 | Dog Fouling - Public land (DCO) | | | G07 | Dog Found | | | G09 | Dog Neutering Voucher Requested | | | GA3 | Dog not on a lead (DCO) | | | GA5 | Dog sighted in Dog Exclusion area (DCO) | | | G08 | Dog to be chipped | | | G10 | Dogs - General Enquiry | | | GA6 | Dogs - person walking six or more dogs (DCO) | | | G03 | Dogs Reported Lost | | | G01 | Stray Dog Reported | |

**Service Requests including re-opened**

| CatCode | Drainage Category | Some drainage functions transferred to Yorkshire Water on 1st October 2011 | |---------|--------------------------------------------------------|--------------------------------------------------------------------------| | B06 | Cesspool | | | B12 | Defective Soil/Waste Pipe | | | B03 | Drain Problem | From 1st Oct 2011 figures likely to be affected by above transfer | | B14 | Drainage Advice | | | B02 | Dye Test | | | B13 | Effluent in Property | | | B08 | Land Drainage | | | B11 | Road Gully | | | B05 | Septic Tank | | | B04 | Sewer Problem | From 1st Oct 2011 figures likely to be affected by above transfer | | B01 | Smoke/Essence Test | | | B10 | Troughing etc Disrepair | | | B09 | Water In Cellar | |

**Service Requests including re-opened**

| CatCode | Environmental Protection Category | | |---------|--------------------------------------------------------| | | M06 | Abandoned Vehicles | | | M09 | Animal Nuisance | | | L02 | Caravan Sites | | | M22 | Community Clean Up | | | Code | Description | Details | |------|-------------|---------| | GA2 | Dog Fouling - Private land | Up to 2011/12 all dog fouling complaints on private land logged under G05 | | M24 | Duty of Care - Commercial | Waste storage issues on Commercial premises | | M25 | Duty of Care - Domestic | Waste storage issues on Domestic premises | | L21 | Entertainment | | | L12 | Exhumations | | | M04 | Eyesore on Land (S215) | Dealt with by Planning Services | | M02 | Filthy & Verminous Premises | | | M03 | Flytipping | | | M19 | General Enquiry | Generic code used when someone may be just seeking advice as opposed to making a specific complaint | | M13 | General Nuisance | May include several nuisance issues, or be non specific in nature. | | E04 | Grit/Dust | | | M20 | High Hedges | Dealt with by Planning Services | | B07 | Internal Domestic Odour | | | E07 | Light Pollution | | | M18 | Litter | | | M21 | Nuisance Vehicle | Vehicles that may cause problems but not abandoned | | B15 | Odour | | | E03 | Odour/Fumes | | | E02 | Open Burning | | | L25 | Operator's Licence Consultation | Refers to consultations. | | L28 | Pavement Cafe Licence | Refers to consultations. | | M07 | Pigeon Nuisance | | | M08 | Rats in the Area | | | M01 | Refuse Accumulations | Includes dirty gardens, excessive accumulations on domestic & commercial premises. | | M05 | Sharps Disposal | | | E01 | Smoke From Chimneys | | Waste Collection Issue

Received by EH but mainly about issue with municipal collection of waste/recycling. Waste Management predominantly deal with collection issues.

| Service Requests including re-opened | |-------------------------------------| | **CatCode** | **Food Category** | | F09 | Complaint re: FHRS Rating | | F04 | Export Certificate | | F01 | Food Advice | | F00 | Food Complaint | | F05 | Food Hazard Warning | | F26 | Food Premises Regn. Enquiry | | L13 | Game | | F56 | Illegal Slaughter | | F08 | Request for FH Reassessment | | F07 | SFBB Mentoring | | F52 | Structural Disrepair | | F40 | Surrender/Condemnation of Food | | F51 | Unhygienic Practices | | F50 | Unhygienic Premises/Vehicle |

| Service Requests including re-opened | |-------------------------------------| | **CatCode** | **Health & Safety Category** | | S02 | Accidents | | L17 | Acupuncture | | L20 | Children's Act | | L18 | Cosmetic Piercing | | L16 | Electrolysis | | S01 | H & S Legislation Enquiry | | S04 | HASAWA | | L14 | Late Night Refreshment House | | L19 | Marriage Act | | F55 | No/Inadequate Public Fac. | | S05 | Smoke Free Legislation | | L15 | Tattooing |

| Service Requests including re-opened | |-------------------------------------| | **CatCode** | **Housing Category** | | | Code | Description | Category code used up to 2013/14 then from 2014/15 HA 1 or HA2 used | |------|-------------------------------------|---------------------------------------------------------------------| | H24 | Clearance | HA 1 or HA2 used | | H16 | Condensation | HA 1 or HA2 used | | H17 | Dampness | HA 1 or HA2 used | | H23 | Defective Premises Nuisance | HA 1 or HA2 used | | H07 | Disconnection of Services | HA 1 or HA2 used | | H01 | Disrepair | HA 1 or HA2 used | | H28 | Electrical Wiring Defects | HA 1 or HA2 used | | H15 | Flue Defects | HA 1 or HA2 used | | H22 | Gas Appliance Defect | HA 1 or HA2 used | | HA2 | HMO conditions/disrepair | From 2014/15 all HMO conditions/disrepair logged against this category code | | H14 | HMO Enquiry | HA 1 or HA2 used | | HA4 | HMO Information/Advice | From 2014/15 all HMO information/advice logged against this category code | | H29 | HMO Licence | Not used | | H21 & HA8 | Immigration Inspection | From 2014/15 all Immigration inspections logged under HA8 | | CatCode | Description | Details | |---------|-------------|---------| | H10 | Insecure Property | From 2014/15 all insecure property logged against category codes HA1 or HA2 | | H05 | Lack of Baths/WCs (HMO) | Category code used upto 2013/14 then from 2014/15 HA 1 or HA2 used | | H06 | Lack of Cooking Fac. (HMO) | Category code used upto 2013/14 then from 2014/15 HA 1 or HA2 used | | H03 | Means of Escape (HMO) | Category code used upto 2013/14 then from 2014/15 HA2 HMO conditions/disrepair category code used | | H18 | Overcrowding | Category code used upto 2013/14 then from 2014/15 HA 1 or HA2 used | | H04 | Overcrowding (HMO) | Category code used upto 2013/14 then from 2014/15 HA2 HMO conditions/disrepair category code used | | H02 | Poor Management (HMO) | Category code used upto 2013/14 then from 2014/15 HA2 HMO conditions/disrepair category code used | | H13 | Request for Housing Info/Advice | From 2014/15 all housing advice logged against category codes HA3 or HA4 | | HA1 | Single Let conditions/disrepair | From 2014/15 all single let housing conditions /disrepair logged against this category code | | HA3 | Single Let Information/Advice | From 2014/15 all single let information/advice logged against this category code | | H27 & HA9 | Traveller Sites | From 2014/15 all Traveller sites logged under HA9 | | H09 & HA6 | Void Property | From 2014/15 all Void property logged under HA6 |

Service Requests including re-opened

| CatCode | Infectious Disease Category | |---------|-----------------------------| | | | | CatCode | Noise Category | Description | |---------|----------------|-------------| | I01 | Communicable Disease General | Only refers to enquires from members of the public about infectious disease issues, not the actual number of notifications. | | I10 | E-Coli 0157 | Only refers to enquires from members of the public about infectious disease issues, not the actual number of notifications. | | I11 | Food Poisoning | Only refers to enquires from members of the public about infectious disease issues, not the actual number of notifications. | | I02 | Health Certificates | Only refers to enquires from members of the public about infectious disease issues, not the actual number of notifications. | | I24 | Other Disease | Only refers to enquires from members of the public about infectious disease issues, not the actual number of notifications. |

**Service Requests including re-opened**

| CatCode | Noise Category | Description | |---------|----------------|-------------| | OAA | General Noise Enquiry | | | L26 | Licencing Act 2003 Consultation | Licensing Act Consultation from licensing Services | | ONA | Noise - Alarm | | | ONC | Noise - Animals/Birds (not dogs) | | | ONB | Noise - Barking Dog | | | OND | Noise - Bells (church/phone) | | | ONO | Noise - Boats | | | ONV | Noise - DIY | | | ONM | Noise - Fireworks | | | ONW | Noise - Low Frequency | | | ONF | Noise - Machinery (fixed) | | | ONI | Noise - Music | | | ONK | Noise - Party | | | ONH | Noise - People | | | ONG | Noise - Plant/Machinery (mobile) | | | ONE | Noise - Public Address systems | | | ONN | Noise - Shooting | | | CatCode | Pollution Category | |---------|--------------------| | ONL | Noise - TV/Radio | | ONX | Noise - Unidentified/Other | | ONQ | Noise - Vehicle Repairs | | ONP | Noise - Vehicles | | L29 | Temporary Event Notice | | | Temporay Event Notice consultation from licensing Services |

**Service Requests including re-opened**

| CatCode | Pollution Category | |---------|--------------------| | E09 | Air Quality Management | | E05 | Authorised Installations | | L23 | Building Regulations Consultation | | M11 | Closed Landfill Sites | | M10 | Contaminated Land | | L24 | Development Control Consultation | | | Planning application consultations | | T01 | Mains Supplies | | M12 | Operative Waste Management Licence | | EPC | PPC Process Complaint | | EPE | PPC Process Enquiry (NOT Complaint) | | T02 | Private Supplies | | E06 | Radiation | | T03 | Recreational Waters | | E08 | Vehicle Emissions | | T04 | Water Courses |