Employee engagement is shaped by experience at work, as measured by nine themes in the survey shown below.

| Engagement Index | My work | Organisational objectives and purpose | My manager | My team | |------------------|---------|--------------------------------------|------------|---------| | **57%** | **79%** | **81%** | **67%** | **81%** | | Difference from previous survey | -4 | -4 | -6 | -3 | | Difference from CS2017 | -4 | +3 | -3 | 0 | | Difference from CS High Performers | -8 | -1 | -6 | -3 |

| Learning and development | Inclusion and fair treatment | Resources and workload | Pay and benefits | Leadership and managing change | |--------------------------|-------------------------------|------------------------|-----------------|-------------------------------| | **51%** | **73%** | **74%** | **23%** | **45%** | | Difference from previous survey | -6 | -8 | -3 | -9 | | Difference from CS2017 | -1 | -4 | -7 | -2 | | Difference from CS High Performers | -6 | -7 | -2 | -7 | The table below shows how you performed on each of the nine themes ranked by the strength of association with engagement. The themes which have the strongest association with engagement should be the focus for action. See the appendix for further details.

### Drivers of Engagement

| Theme | Strength of association with engagement | Theme score % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------|-----------------------------------------|------------------------|---------------------------------|------------------------|-----------------------------------| | Leadership and managing change | 45% | Positive | -9 | -2 | -7 | | My manager | 67% | | -6 | -3 | -6 | | Pay and benefits | 23% | | -5 | -7 | -13 | | Learning and development | 51% | | -6 | -1 | -6 | | Resources and workload | 74% | | -3 | +1 | -2 | | My work | 79% | | -5 | +3 | -1 | | Organisational objectives and purpose | 81% | | -4 | -1 | -6 | | Inclusion and fair treatment | 73% | | -8 | -4 | -7 | | My team | 81% | | -3 | 0 | -3 |

### Wellbeing

- **W01. Overall, how satisfied are you with your life nowadays?**
  - 72% responding positively
- **W02. Overall, to what extent do you feel that the things you do in your life are worthwhile?**
  - 76% responding positively
- **W03. Overall, how happy did you feel yesterday?**
  - 68% responding positively
- **W04. Overall, how anxious did you feel yesterday?**
  - 53% responding positively

### Discrimination, bullying and harassment

- **During the past 12 months have you personally experienced discrimination at work?**
  - 14% responding Yes
- **During the past 12 months have you personally experienced bullying or harassment at work?**
  - 13% responding Yes

### Your plans for the future

- **I want to leave ORR as soon as possible**
  - 7%
- **I want to leave ORR within the next 12 months**
  - 22%
- **I want to stay working for ORR for at least the next year**
  - 47%
- **I want to stay working for ORR for at least the next three years**
  - 24%

### Headline scores

| Highest positive scoring questions | % Positive | Highest neutral scoring questions | % Neutral | Highest negative scoring questions | % Negative | |-----------------------------------|------------|-----------------------------------|-----------|-----------------------------------|------------| | B54 I am trusted to carry out my job effectively | 92% | B43 When changes are made in ORR they are usually for the better | 46% | B37 Compared to people doing a similar job in other organisations I feel my pay is reasonable | 58% | | B31 I have the skills I need to do my job effectively | 92% | B53 Where I work, I think effective action has been taken on the results of the last survey | 46% | B35 I feel that my pay adequately reflects my performance | 55% | | B01 I am interested in my work | 90% | B17 Poor performance is dealt with effectively in my team | 42% | B61 I am aware of the Civil Service vision for 'A Brilliant Civil Service' | 54% | | B18 The people in my team can be relied upon to help when things get difficult in my job | 86% | B59 Directors and deputies in ORR actively role model the behaviours set out in the Civil Service Leadership Statement | 41% | B36 I am satisfied with the total benefits package | 54% | | B09 My manager is considerate of my life outside work | 85% | B51 ORR motivates me to help it achieve its objectives | 40% | B62 I understand how my work contributes to helping us become 'A Brilliant Civil Service' | 52% |

### All questions by theme

#### My work

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B01 I am interested in my work | 90% | -3 | 0 | -2 | | B02 I am sufficiently challenged by my work | 78% | -4 | -3 | -6 | | B03 My work gives me a sense of personal accomplishment | 78% | -6 | +1 | -1 | | B04 I feel involved in the decisions that affect my work | 63% | -4 | +5 | -1 | | B05 I have a choice in deciding how I do my work | 85% | -6 | +9 | +5 |

#### Organisational objectives and purpose\*

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B06 I have a clear understanding of ORR's objectives | 82% | -2 | +1 | -5 | | B07 I understand how my work contributes to ORR's objectives | 80% | -5 | -3 | -7 |

\*This theme score is based on one fewer question in this year's survey. Previous survey scores have been recalculated on this basis, to allow for the theme trend comparison.

## All questions by theme

### My manager

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |-------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B08 My manager motivates me to be more effective in my job | 69% | -5 | -1 | -5 | | B09 My manager is considerate of my life outside work | 85% | -5 | +1 | -2 | | B10 My manager is open to my ideas | 81% | -5 | -1 | -4 | | B11 My manager helps me to understand how I contribute to ORR's objectives | 65% | -8 | -1 | -6 | | B12 Overall, I have confidence in the decisions made by my manager | 77% | -5 | +3 | -2 | | B13 My manager recognises when I have done my job well | 75% | -7 | -4 | -7 | | B14 I receive regular feedback on my performance | 64% | -6 | -4 | -8 | | B15 The feedback I receive helps me to improve my performance | 57% | -9 | -6 | -10 | | B16 I think that my performance is evaluated fairly | 55% | -11 | -10 | -15 | | B17 Poor performance is dealt with effectively in my team | 38% | +1 | -2 | -6 |

### My team

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |-------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B18 The people in my team can be relied upon to help when things get difficult in my job | 86% | -3 ◊ | +1 | -2 | | B19 The people in my team work together to find ways to improve the service we provide | 83% | -2 | 0 | -2 | | B20 The people in my team are encouraged to come up with new and better ways of doing things | 74% | -4 ◊ | -1 | -5 ◊ |

### Learning and development

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |-------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B21 I am able to access the right learning and development opportunities when I need to | 66% | -6 ◊ | +3 | -3 ◊ | | B22 Learning and development activities I have completed in the past 12 months have helped to improve my performance | 59% | -12 ◊ | +7 | +1 | | B23 There are opportunities for me to develop my career in ORR | 33% | +3 | -14 | -23 ◊ | | B24 Learning and development activities I have completed while working for ORR are helping me to develop my career | 48% | -7 ◊ | +1 | -4 ◊ |

### All questions by theme

#### Inclusion and fair treatment

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B25 I am treated fairly at work | 75% | -7 | -5 | -8 | | B26 I am treated with respect by the people I work with | 83% | -6 | -2 | -4 | | B27 I feel valued for the work I do | 62% | -10 | -3 | -10 | | B28 I think that ORR respects individual differences (e.g. cultures, working styles, backgrounds, ideas, etc) | 70% | -8 | -5 | -9 |

#### Resources and workload\*

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B29 I get the information I need to do my job well | 67% | -10 | -2 | -7 | | B30 I have clear work objectives | 76% | -2 | +1 | -4 | | B31 I have the skills I need to do my job effectively | 92% | -2 | +3 | +1 | | B32 I have the tools I need to do my job effectively | 66% | -4 | -4 | -10 | | B33 I have an acceptable workload | 67% | -3 | +6 | 0 | | B34 I achieve a good balance between my work life and my private life | 73% | 0 | +5 | 0 |

### Pay and benefits

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B35 I feel that my pay adequately reflects my performance | 25% | -6 | -6 | -12 | | B36 I am satisfied with the total benefits package | 22% | -5 | -11 | -18 | | B37 Compared to people doing a similar job in other organisations I feel my pay is reasonable | 23% | -3 | -3 | -10 |

### Leadership and managing change\*

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B38 Directors and deputies in ORR are sufficiently visible | 64% | -7 | +4 | -5 | | B39 I believe the actions of Directors and deputies are consistent with ORR's values | 56% | -8 | +3 | -4 | | B40 I believe that the Board has a clear vision for the future of ORR | 43% | -4 | -6 | -12 | | B41 Overall, I have confidence in the decisions made by ORR's Directors and deputies | 55% | -5 | +6 | +1 | | B42 I feel that change is managed well in ORR | 23% | -12 | -10 | -18 | | B43 When changes are made in ORR they are usually for the better | 28% | -5 | -6 | -13 | | B44 ORR keeps me informed about matters that affect me | 53% | -16 | -5 | -11 | | B45 I have the opportunity to contribute my views before decisions are made that affect me | 35% | -14 | -3 | -12 | | B46 I think it is safe to challenge the way things are done in ORR | 45% | -7 | -1 | -8 |

### Engagement

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |-------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B47 I am proud when I tell others I am part of ORR | 52% | -1 | -10 | -17 | | B48 I would recommend ORR as a great place to work | 53% | -7 | -2 | -10 | | B49 I feel a strong personal attachment to ORR | 39% | -3 | -10 | -17 | | B50 ORR inspires me to do the best in my job | 38% | -7 | -10 | -16 | | B51 ORR motivates me to help it achieve its objectives | 37% | -6 | -9 | -16 |

### Taking action

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |-------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B52 I believe that Directors and deputies in ORR will take action on the results from this survey | 42% | -8 | -8 | -16 | | B53 Where I work, I think effective action has been taken on the results of the last survey | 27% | -4 | -9 | -18 |

## All questions by theme

### Organisational culture

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B54 I am trusted to carry out my job effectively | 92% | -2 | +4 | +2 | | B55 I believe I would be supported if I try a new idea, even if it may not work | 73% | -5 | +3 | -2 | | B56 In ORR, people are encouraged to speak up when they identify a serious policy or delivery risk | 65% | New | -1 | -6 | | B57 I feel able to challenge inappropriate behaviour in the workplace | 62% | New | -2 | -6 | | B58 ORR is committed to creating a diverse and inclusive workplace | 60% | New | -13 | -17 |

### Leadership statement

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B59 Directors and deputies in ORR actively role model the behaviours set out in the Civil Service Leadership Statement | 45% | -3 | -2 | -10 | | B60 My manager actively role models the behaviours set out in the Civil Service Leadership Statement | 64% | -2 | -2 | -8 |

### Civil Service vision

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | B61 I am aware of the Civil Service vision for ‘A Brilliant Civil Service’ | 28% | New | -15 | -28 | | B62 I understand how my work contributes to helping us become ‘A Brilliant Civil Service’ | 21% | New | -16 | -24 |

### Wellbeing

Unlike the questions B01-B62 which ask people to rate their agreement from strongly agree to strongly disagree, the four wellbeing questions use a 11-point scale. The scale ranges from 0 to 10 for each question, where 0 is equivalent to 'not at all' (e.g. 'not at all satisfied' or 'not at all worthwhile') and where 10 is equivalent to 'completely' (e.g. 'completely satisfied' or 'completely anxious').

For questions W01, W02 and W03 the percent positive is the proportion answering 7, 8, 9 or 10 to each question.

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | W01 Overall, how satisfied are you with your life nowadays? | 72% | -1 | +6 | +4 | | W02 Overall, to what extent do you feel that the things you do in your life are worthwhile? | 76% | -2 | +5 | +3 | | W03 Overall, how happy did you feel yesterday? | 68% | -3 | +4 | +3 |

For question W04 the percent positive is the proportion answering 0, 1, 2 or 3 to the question.

| Question | % Positive | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|------------|---------------------------------|------------------------|-----------------------------------| | W04 Overall, how anxious did you feel yesterday? | 53% | -6 | +4 | +1 |

### All questions by theme

#### Your plans for the future

C01. Which of the following statements most reflects your current thoughts about working for ORR?

| Statement | % Yes | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |------------------------------------------------|-------|---------------------------------|------------------------|-----------------------------------| | I want to leave ORR as soon as possible | 7% | -1 | -2 | -5 | | I want to leave ORR within the next 12 months | 22% | +3 | +7 | +4 | | I want to stay working for ORR for at least the next year | 47% | 0 | +13 | +8 | | I want to stay working for ORR for at least the next three years | 24% | -2 | -19 | -28 |

#### The Civil Service Code

Differences are based on '% Yes' score

| Question | % Yes | % No | Difference from previous survey | Difference from CS2017 | Difference from CS High Performers | |--------------------------------------------------------------------------|-------|------|---------------------------------|------------------------|-----------------------------------| | D01. Are you aware of the Civil Service Code? | 90% | 10% | -1 | -2 | -5 | | D02. Are you aware of how to raise a concern under the Civil Service Code? | 62% | 38% | -5 | -6 | -12 | | D03. Are you confident that if you raised a concern under the Civil Service Code in ORR it would be investigated properly? | 65% | 35% | -7 | -5 | -10 |

### All questions by theme

#### Discrimination, harassment and bullying

**E01. During the past 12 months have you personally experienced discrimination at work?**

| Year | Yes | No | Prefer not to say | |------|-----|----|------------------| | 2017 | 14 | 80 | 5 | | 2016 | 7 | 87 | 6 | | CS2017 | 12 | 80 | 8 |

**E02. On which of the following grounds have you personally experienced discrimination at work in the past 12 months? (multiple selection)**

| Ground | Response Count | |---------------------------------------------|----------------| | Age | -- | | Caring responsibilities | -- | | Disability | -- | | Ethnic background | -- | | Gender | -- | | Gender reassignment or perceived gender | -- | | Grade, pay band or responsibility level | 15 | | Main spoken/written language or language ability | -- | | Religion or belief | -- | | Sexual orientation | -- | | Social or educational background | -- | | Working location | -- | | Working pattern | -- | | Any other grounds | 11 | | Prefer not to say | -- |

**E03. During the past 12 months have you personally experienced bullying or harassment at work?**

| Year | Yes | No | Prefer not to say | |------|-----|----|------------------| | 2017 | 13 | 82 | 5 | | 2016 | 8 | 85 | 7 | | CS2017 | 11 | 82 | 7 |

**E04. Who were you bullied or harassed by at work in the past 12 months? (multiple selection)**

| Person | Response Count | |---------------------------------------------|----------------| | A colleague | -- | | Your manager | -- | | Another manager in my part of ORR | -- | | Someone you manage | -- | | Someone who works for another part of ORR | 10 | | A member of the public | -- | | Someone else | -- | | Prefer not to say | -- |

**E05. Did you report the bullying and harassment you experienced?**

| Year | Yes | No | Prefer not to say | |------|-----|----|------------------| | 2017 | 42 | 42 | 16 | | 2016 | 45 | 40 | 15 | | CS2017 | 37 | 49 | 15 |

**E06. In your opinion, has this issue been resolved?**

| Year | Yes | No | Prefer not to say | |------|-----|----|------------------| | 2017 | 26 | 58 | 16 | | 2016 | 15 | 55 | 30 | | CS2017 | 19 | 62 | 19 |

Please note: Counts of fewer than ten responses are suppressed and replaced with ‘--’. Appendix

Glossary of key terms

% positive The proportion who selected either "agree" or "strongly agree" for a question (or all questions within a theme in the case of Theme score % positive).

Previous survey Comparisons to the previous survey relate to the results from the 2016 Civil Service People Survey. Where a question is flagged as changed since the last survey comparisons should be treated with caution as changes to wording may affect how people respond to the question.

CS2017 The CS2017 benchmark is the median percent positive across all organisations that participated in the 2017 Civil Service People Survey.

CS High Performers For each question, this is the upper quartile score across all organisations that have taken part in the 2017 Civil Service People Survey.

Rounding

Results are presented as whole numbers for ease of reading, with rounding performed at the last stage of calculation for maximum accuracy.

Statistical significance:

Statistical testing has been carried out on the comparisons between this year's results and your previous survey, CS2017 results and CS High Performers results to identify differences that are statistically significant. You can therefore be confident that the difference represents a real difference in opinion between the results.

The employee engagement index

The survey includes five questions that make up the engagement index (B47-B51). The index score represents the average level of engagement in that unit and ranges from 0 to 100. An index score of 0 represents all respondents in that unit saying they strongly disagree to all five engagement questions and a score of 100 represents all respondents saying they strongly agree to all five engagement questions.

The drivers of engagement

While the engagement index shows the average level of engagement, it does not show what you can do to improve engagement. Nine themes have been included in the survey to measure employees' experiences at work. A statistical technique, stepwise regression, is used to identify the extent to which each of these themes has an association with engagement. The themes identified as having an association are called the 'Drivers of engagement'. The strength of association with engagement varies by theme and is illustrated by a 4-bar icon, as shown below. Themes with a full 4-bar icon have the strongest association with engagement.

Changes to theme scores in 2017

Small changes have been made to some of the headline themes in 2017. Three theme scores (Organisational objectives and purpose; Resources and workload; Leadership and managing change) are based on one fewer question in this year's survey. Previous survey scores have been recalculated on this basis, to allow for theme trend comparisons.

Confidentiality

The survey was carried out as part of the 2017 Civil Service People Survey, which is managed by the Cabinet Office on behalf of all participating organisations. The Cabinet Office commissioned ORC International to carry out the survey. ORC International is a member of the Market Research Society, and is bound by their strict code of conduct and confidentiality rules. These rules do not allow for the breakdown of the results to the extent where the anonymity of individuals may be compromised. Groups of fewer than 10 respondents will not be reported on, however their responses do contribute to the overall scores for the unit and organisation they belong to and the overall Civil Service results.