Customer Member

Having an Online Discussion

1. Hold the cursor over the **head/shoulders** icon (A) to determine which members are in the Room.

2. Select the **speech bubble** icon (B) to initiate a conversation.

3. Type in your comments (C) and press enter on your keyboard.

4. To close the discussion select **X** (D).

**Note**

It is important to remember that all Room members can see any of the comments made in an **Online Discussion** (E) and they are visible for ten minutes after the discussion is closed.

Also, SW does not store the discussion. If you want to keep a record of the comments, you must copy them to a note before closing the discussion.