*Pages 1--35 from  Microsoft Word - Appendix B.doc*
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  1  Appendix 
 B 


 New 
 Jersey 


 Performance 


 Metrics 


 All 
 data 


 included 


 here 
 are 
 taken 


 from 
 the 
 New 


 Jersey 


 Carrier- 


 to- 
 Carrier 


 Reports. 


 This 
 table 


 is 
 provided 


 as 
 a 
 reference 


 tool 
 for 
 the 


 convenience 
 of 
 the 


 reader. 


 No 
 conclusions 


 are 
 to 
 be 
 drawn 


 from 
 the 
 raw 


 data 
 contained 


 in 
 this 


 table. 


 Our 
 analysis 


 is 
 based 


 on 
 the 


 totality 
 of 
 the 
 circumstances, 


 such 
 that 
 we 
 may 


 use 
 non- 
 metric 


 evidence, 


 and 
 may 


 rely 
 more 


 heavily 


 on 
 some 


 metrics 


 more 
 than 


 others, 
 in 
 making 


 our 
 determination. 


 The 
 inclusion 


 of 
 these 


 particular 


 metrics 
 in 
 this 


 table 


 does 
 not 
 necessarily 


 mean 
 that 
 we 
 relied 


 on 


 all 
 of 
 these 


 metrics 


 nor 
 that 
 other 


 metrics 


 may 
 not 
 also 


 be 
 important 


 in 
 our 


 analysis. 


 Some 
 metrics 


 that 
 we 
 have 


 relied 


 on 
 in 
 the 


 past 


 and 
 may 


 rely 
 on 
 for 


 a 
 future 


 application 


 were 
 not 
 included 


 here 
 because 


 there 
 was 
 no 
 data 


 provided 


 for 
 them 


 (usually 


 either 
 because 


 there 
 was 
 no 
 activity, 


 or 
 because 


 the 
 metrics 


 are 
 still 


 under 


 development). 


 Metrics 
 with 
 no 
 retail 


 analog 


 provided 


 are 
 usually 


 compared 
 with 
 a 
 benchmark. 


 Note 
 that 
 for 
 some 


 metrics 


 during 
 the 
 period 


 provided, 


 there 
 may 
 be 
 changes 


 in 
 the 


 metric 


 definition, 


 or 


 changes 
 in 
 the 


 retail 


 analog 


 applied, 


 making 
 it 
 difficult 


 to 
 compare 


 the 
 data 


 over 
 time. 
1
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  2  AGGREGATE 
 METRICS 


 Metric 
 No. 


 Metric 
 Name 


 Preorder 
 and 
 OSS 
 Availability: 


 PO- 
 1- 
 01 


 Ave 
 Resp 


 Tm 
  
 Customer 


 Service 
 Record 


 PO- 
 1- 
 02 


 Ave 
 Resp 


 Tm 
  
 Due 


 Date 
 Availability 


 PO- 
 1- 
 03 


 Ave 
 Resp 


 Tm 
  
 Address 


 Validation 


 PO- 
 1- 
 04 


 Ave 
 Resp 


 Tm 
  
 Product 


 and 
 Service 


 Availability 


 PO- 
 1- 
 05 


 Ave 
 Resp 


 Tm 
  
 Tel 


 Number 


 Availability 


 and 


 Reservation 
 PO- 
 1- 
 06 


 Ave 
 Resp 


 Tm 
  
 Facility 


 Availability 


  
 (ADSL 


 Loop 


 Qual) 
 PO- 
 1- 
 07 


 Ave 
 Resp 


 Tm 
  
 Rejected 


 Query 


 PO- 
 1- 
 09 


 Parsed 
 CSR 


 PO- 
 1- 
 10 


 Parsed 
 CSR 
  
 CLEC 


 Total 


 PO- 
 2- 
 01 


 OSS 
 Interface 


 Availability 


  
 Total 


 PO- 
 2- 
 02 


 OSS 
 Interface 


 Availability 


  
 Prime 


 Time 


 PO- 
 2- 
 03 


 OSS 
 Interface 


 Availability 


  
 Non 


 Prime 


 Time 


 PO- 
 8- 
 01 


 % 
 On 


 Time 


  
 Manual 


 Loop 
 Qualification 


 PO- 
 8- 
 02 


 % 
 On 


 Time 


  
 Engineering 


 Record 
 Request 


 OR- 
 1- 
 02 


 % 
 On 


 Time 


 LSRC 


  
 Flow 


 Through 


 OR- 
 1- 
 04 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 
 OR- 
 1- 
 06 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 
 OR- 
 1- 
 08 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Fax 


 OR- 
 1- 
 10 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Fax 


 OR- 
 1- 
 11 


 Average 
 Firm 
 Order 
 Confirmation 


 (FOC) 
 Time 
 <= 
 192 


 Forecasted 
 Trunks 


 OR- 
 1- 
 12 


 % 
 On 


 Time 


 FOC 
 <= 
 192 
 Forecasted 


 Trunks 


 OR- 
 1- 
 13 


 % 
 On 


 Time 


 Design 


 Layout 
 Record 
 (DLR) 


 Metric 
 No. 


 Metric 
 Name 


 OR- 
 1- 
 19 


 % 
 On 


 Time 


 Response 


  
 Request 


 for 
 inbound 


 (VZ 
 CLEC 


 augment) 
 MR- 
 1- 
 01 


 Average 
 Response 


 Time 
  
 Create 


 Trouble 


 MR- 
 1- 
 02 


 Average 
 Response 


 Time 
  
 Status 


 Trouble 


 MR- 
 1- 
 03 


 Average 
 Response 


 Time 
  
 Modify 


 Trouble 


 MR- 
 1- 
 04 


 Average 
 Response 


 Time 
  
 Request 


 Cancellation 


 of 


 Trouble 
 MR- 
 1- 
 05 


 Average 
 Response 


 Time 
  
 Trouble 


 Report 
 History 


 (by 


 TN/  Circuit) 
 MR- 
 1- 
 06 


 Average 
 Response 


 Time 
  
 Test 


 Trouble 


 (POTS 
 Only) 


 Change 
 Management, 


 Billing, 
 OS/ 
 DA, 
 Interconnection 


 and 


 Collocation:  PO-  4-  01 
 % 
 Chng 


 Mngmnt 


 Ntcs 
 & 
 Chng 


 Mngmnt 


 Cnfrmtns 


 sent 


 on 
 Time 


  
 (Combined 


 Types 
 1 
 5) 


 BI- 
 1- 
 02 


 % 
 DUF 


 in 
 4 
 Business 


 Days 


 BI- 
 2- 
 01 


 Timeliness 
 of 
 Carrier 


 Bill 


 BI- 
 3- 
 01 


 % 
 Billing 


 Adjustments 


  
 Including 


 Charges 
 Adjusted 


 Due 
 to 
 PCDs 


 BI- 
 3- 
 03 


 % 
 Billing 


 Adjustments 


  
 Excluding 


 Charges 
 Adjusted 


 Due 
 to 
 PCDs 


 BI- 
 4- 
 01 


 % 
 Usage 


 Accuracy 


 BI- 
 4- 
 02 


 % 
 Corrected 


 Usage 
 Records 


 Delivered 


 on 
 Time 


 BI- 
 5- 
 01 


 % 
 Accuracy 


 of 
 Mechanized 


 Bill 
 Feed 


 BI- 
 6- 
 01 


 % 
 Completeness 


 of 
 Usage 


 Charges 


  
 Including 


 PCD 


 Delayed 
 Charges 


 BI- 
 6- 
 02 


 % 
 Completeness 


 of 
 Usage 


 Charges 


  
 Excluding 


 PCD 


 Delayed 
 Charges 


 BI- 
 7- 
 01 


 % 
 Completeness 


 of 
 Fractional 


 Recurring 
 Charges 
  


 Including 
 PCD 
 Delayed 


 Charges 
2
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  3 


 Metric 
 No. 


 Metric 
 Name 


 BI- 
 7- 
 02 


 % 
 Completeness 


 of 
 Fractional 


 Recurring 
 Charges 
  


 Excluding 
 PCD 
 Delayed 


 Charges 


 BI- 
 8- 
 01 


 % 
 Completeness 


 of 
 Non 


 Recurring 


 Charges 
  
 Including 


 PCD 
 Delayed 


 Charges 


 BI- 
 8- 
 02 


 % 
 Completeness 


 of 
 Non 


 Recurring 


 Charges 
  
 Excluding 


 PCD 
 Delayed 


 Charges 


 NP- 
 1- 
 01 


 % 
 FTG 


 Exceeding 


 Blocking 
 Standard 


 NP- 
 1- 
 02 


 % 
 FTG 


 Exceeding 


 Blocking 
 Standard 
 (No 
 Exceptions) 


 NP- 
 1- 
 03 


 Number 
 Dedicated 


 FTG 
 Exceeding 


 Blocking 
 Standard 
  


 2 
 Months 


 NP- 
 1- 
 04 


 Number 
 Dedicated 


 FTG 
 Exceeding 


 Blocking 
 Standard 
  


 3 
 Months 


 NP- 
 2- 
 01 


 % 
 On 


 Time 


 Response 


 to 
 Request 


 for 
 Collocation 


 (Physical, 
 SCOPE, 
 CCOE, 
 Virtual) 


 NP- 
 2- 
 02 


 Average 
 Interval 
  
 Physical 


 Collocation 


 NP- 
 2- 
 03 


 Average 
 Interval 
  
 SCOPE 


 NP- 
 2- 
 04 


 Average 
 Interval 
  
 CCOE 


  
 VZ 


 Equipment 


 is 
 Secure 


 NP- 
 2- 
 05 


 Average 
 Interval 
  
 CCOE 


  
 VZ 


 Equipment 


 is 
 Unsecured 


 NP- 
 2- 
 06 


 Average 
 Interval 
  
 Virtual 


 Collocation 


 NP- 
 2- 
 07 


 % 
 On 


 Time 


 (Physical, 


 SCOPE, 
 CCOE, 
 Virtual) 


 NP- 
 2- 
 08 


 Average 
 Delay 
 Days 
 (Physical, 


 SCOPE, 
 CCOE, 
 Virtual) 


 Ordering:  OR-  2-  02 
 % 
 On 


 Time 


 LSR 
 Reject 


  
 Flow 


 Through 


 OR- 
 2- 
 04 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 OR- 
 2- 
 06 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 OR- 
 2- 
 08 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 OR- 
 2- 
 10 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 OR- 
 2- 
 11 


 Average 
 Trunk 
 ASR 
 Reject 


 Time 
 <= 
 192 
 Forecasted 


 Trunks 
 OR- 
 2- 
 12 


 % 
 On 


 Time 


 Trunk 


 ASR 
 Reject 


 <= 
 192 
 Forecasted 


 Trunks 
 OR- 
 3- 
 01 


 % 
 Rejects 


 OR- 
 4- 
 02 


 Completion 


 Notice 
  
 % 


 On 


 Time 


 Metric 
 No. 


 Metric 
 Name 


 OR- 
 4- 
 05 


 Work 
 Completion 


 Notice 
  
 % 


 On 


 Time 


 OR- 
 4- 
 09 


 % 
 SOP 


 to 
 Bill 


 Completion 


 w/  in 
 3 
 Business 


 Days 


 OR- 
 5- 
 01 


 % 
 Flow 


 Through 


  
 Total 


 OR- 
 5- 
 02 


 % 
 Flow 


 Through 


  
 Simple 


 OR- 
 5- 
 03 


 % 
 Flow 


 Through 


  
 Achieved 


 OR- 
 6- 
 01 


 % 
 Accuracy 


  
 Orders 


 OR- 
 6- 
 02 


 % 
 Accuracy 


  
 Opportunities 


 OR- 
 6- 
 03 


 % 
 Accuracy 


  
 LSRC 


 Provisioning:  PR-  1-  09 
 Average 
 Interval 
 Offered 
  
 Total 


 PR- 
 2- 
 01 


 Average 
 Interval 
 Completed 


  
 Total 


 No 
 Dispatch 


 PR- 
 2- 
 02 


 Average 
 Interval 
 Completed 


  
 Total 


 Dispatch 


 PR- 
 2- 
 03 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (1 
 5 
 Lines) 


 PR- 
 2- 
 04 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (6 
 9 
 Lines) 


 PR- 
 2- 
 05 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (>= 
 10 
 Lines) 


 PR- 
 2- 
 06 


 Average 
 Interval 
 Completed 


  
 DS0 


 PR- 
 2- 
 07 


 Average 
 Interval 
 Completed 


  
 DS1 


 PR- 
 2- 
 08 


 Average 
 Interval 
 Completed 


  
 DS3 


 PR- 
 2- 
 09 


 Average 
 Interval 
 Completed 


 PR- 
 2- 
 18 


 Average 
 Interval 
 Completed 


  
 Disconnects 


 PR- 
 4- 
 01 


 % 
 Missed 


 Appointment 


  
 Verizon 


 PR- 
 4- 
 02 


 Average 
 Delay 
 Days 


 PR- 
 4- 
 04 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Dispatch 


 PR- 
 4- 
 05 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 No 


 Dispatch 


 PR- 
 4- 
 07 


 % 
 On 


 Time 


 Performance 


  
 LNP 


 PR- 
 4- 
 09 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Standard 


 Interval 
 (W 
 Coded) 


 Orders 
 Total 


 PR- 
 4- 
 10 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Std. 


 Int. 
 (W 
 Coded) 


 Orders 
  


 Dispatch 
 PR- 
 4- 
 11 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Std. 


 Int. 
 (W 
 Coded) 


 Orders 
  
 No 


 Dispatch 
 PR- 
 4- 
 14 


 % 
 Completed 


 On 
 Time 


  
 With 


 DD 
 2 
 Test 


 Rslts, 


 with 


 800 
 #& 
 Serial# 


 PR- 
 4- 
 15 


 % 
 Completed 


 On 
 Time 


  
 With 


 DD 
 2 
 Test 


 Rslts, 


 with 


 800 
 # 
 & 


 with/  without 


 Serial 
 # 
3
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  4 


 Metric 
 No. 


 Metric 
 Name 


 PR- 
 4- 
 16 


 % 
 Completed 


 On 
 Time 


  
 Without 


 DD 
 2 
 Test, 


 with 
 800 
 # 


 & 
 Serial 


 # 


 PR- 
 4- 
 17 


 % 
 Completed 


 On 
 Time 


  
 Without 


 DD 
 2 
 Test 


 Rslts, 


 with 


 800 
 # 
 & 


 with/  without 


 Serial 
 # 


 PR- 
 4- 
 18 


 % 
 Completed 


 On 
 Time 


  
 Without 


 DD 
 2 
 Test 


 Rslts, 


 without 
 800 
 # 
 & 
 without 


 Serial 
 # 


 PR- 
 5- 
 01 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 Facilities 


 PR- 
 5- 
 02 


 % 
 Orders 


 Held 
 for 
 Facilities 


 > 
 15 


 Days 


 PR- 
 5- 
 03 


 % 
 Orders 


 Held 
 for 
 Facilities 


 > 
 60 


 Days 


 PR- 
 6- 
 01 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 
 Days 


 PR- 
 6- 
 02 


 % 
 Installation 


 Troubles 
 reported 
 within 
 7 
 Days 


 PR- 
 6- 
 03 


 % 
 Inst. 


 Troubles 


 reported 
 w/ 
 in 
 30 


 Days 


 - 


 FOK/ 
 TOK/ 
 CPE 


 PR- 
 8- 
 01 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 PR- 
 8- 
 02 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 PR- 
 9- 
 08 


 Average 
 Duration 


 of 
 Service 


 Interruption 


 Maintenance 
 and 
 Repair: 


 MR- 
 2- 
 01 


 Network 
 Trouble 
 Report 
 Rate 


 MR- 
 2- 
 02 


 Network 
 Trouble 
 Report 
 Rate 
  
 Loop 


 MR- 
 2- 
 03 


 Network 
 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


 MR- 
 2- 
 04 


 % 
 Subsequent 


 Reports 


 MR- 
 2- 
 05 


 % 
 CPE/  TOK/ 


 FOK 
 Trouble 


 Report 
 Rate 


 MR- 
 3- 
 01 


 % 
 Missed 


 Repair 
 Appointment 


  
 Loop 


 MR- 
 3- 
 02 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 


 MR- 
 3- 
 03 


 % 
 Missed 


 Repair 
 Appointment 


  
 CPE 


 /TOK/  FOK 


 MR- 
 4- 
 01 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 MR- 
 4- 
 02 


 Mean 
 Time 
 to 
 Repair 


 - 
 Loop 


 Trouble 


 MR- 
 4- 
 03 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 
 Trouble 


 MR- 
 4- 
 04 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


 MR- 
 4- 
 05 


 % 
 Out 


 of 
 Service 


 > 
 2 
 Hours 


 MR- 
 4- 
 06 


 % 
 Out 


 of 
 Service 


 > 
 4 
 hours 


 MR- 
 4- 
 07 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 MR- 
 4- 
 08 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 MR- 
 5- 
 01 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 
4
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  5  DISAGGREGATED 
 METRICS 


 November 
 December 
 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PRE-  ORDERING 
 & 
 OSS 


 AVAILIBILITY 


 PO- 
 1 
 - 
 Response 


 Time 
 OSS 
 Pre- 
 Ordering 


 Interface 


 PO- 
 1- 
 01- 


 6020 


 Ave 
 Resp 


 Tm 
  
 Customer 


 Service 
 Record 
  


 EDI 


 1.24 
 2.98 
 0.22 


 3.08 
 0.18 
 3.05 
 0.17 


 2.95 
 0.18 
 2.93 


 PO- 
 1- 
 01- 


 6030 


 Ave 
 Resp 


 Tm 
  
 Customer 


 Service 
 Record 
  


 CORBA 


 1.24 
 0.97 
 0.22 


 0.98 
 0.18 
 1.28 
 0.17 


 1.00 
 0.18 
 0.95 


 PO- 
 1- 
 01- 


 6050 


 Ave 
 Resp 


 Tm 
  
 Customer 


 Service 
 Record 
  


 Web 
 GUI 


 1.24 
 2.84 
 0.22 


 2.67 
 0.18 
 2.69 
 0.17 


 2.61 
 0.18 
 2.69 


 PO- 
 1- 
 02- 


 6020 


 Ave 
 Resp 


 Tm 
  
 Due 


 Date 
 Availability 


  
 EDI 


 2.36 
 4.70 
 2.03 


 4.60 
 2.04 
 4.58 
 2.05 


 4.73 
 2.05 
 4.64 


 PO- 
 1- 
 02- 


 6030 


 Ave 
 Resp 


 Tm 
  
 Due 


 Date 
 Availability 


  


 CORBA 


 2.36 
 NA 


 2.03 
 NA 


 2.04 
 2.73 
 2.05 
 NA 


 2.05 
 2.72 


 PO- 
 1- 
 02- 


 6050 


 Ave 
 Resp 


 Tm 
  
 Due 


 Date 
 Availability 


  
 Web 


 GUI 


 2.36 
 4.74 
 2.03 


 4.53 
 2.04 
 4.72 
 2.05 


 4.49 
 2.05 
 4.61 


 PO- 
 1- 
 03- 


 6020 


 Ave 
 Resp 


 Tm 
  
 Address 


 Validation 


  
 EDI 


 5.84 
 6.71 
 5.53 


 7.58 
 5.85 
 7.20 
 5.77 


 6.06 
 5.59 
 6.25 


 PO- 
 1- 
 03- 


 6030 


 Ave 
 Resp 


 Tm 
  
 Address 


 Validation 


  
 CORBA 


 5.84 
 6.18 
 5.53 


 6.30 
 5.85 
 5.57 
 5.77 


 5.42 
 5.59 
 3.72 


 PO- 
 1- 
 03- 


 6050 


 Ave 
 Resp 


 Tm 
  
 Address 


 Validation 


  
 Web 


 GUI 


 5.84 
 5.94 
 5.53 


 5.58 
 5.85 
 5.79 
 5.77 


 5.70 
 5.59 
 5.77 


 PO- 
 1- 
 04- 


 6020 


 Ave 
 Resp 


 Tm 
  
 Product 


 and 
 Service 


 Availability 
  
 EDI 


 15.92 
 NA 


 10.82 
 NA 


 11.47 
 NA 


 11.25 
 NA 


 11.14 
 NA 


 PO- 
 1- 
 04- 


 6030 


 Ave 
 Resp 


 Tm 
  
 Product 


 and 
 Service 


 Availability 
  
 CORBA 


 15.92 
 NA 


 10.82 
 NA 


 11.47 
 NA 


 11.25 
 NA 


 11.14 
 NA 


 PO- 
 1- 
 04- 


 6050 


 Ave 
 Resp 


 Tm 
  
 Product 


 and 
 Service 


 Availability 
  
 Web 


 GUI 


 15.92 
 13.55 
 10.82 


 13.41 
 11.47 
 13.71 
 11.25 


 13.57 
 11.14 
 14.10 


 PO- 
 1- 
 05- 


 6020 


 Ave 
 Resp 


 Tm 
  
 Tel 


 Number 


 Availability 


 and 


 Reservation 
  
 EDI 


 8.27 
 7.79 
 6.33 


 8.29 
 6.66 
 9.73 
 6.58 


 5.66 
 6.36 
 8.52 


 PO- 
 1- 
 05- 


 6030 


 Ave 
 Resp 


 Tm 
  
 Tel 


 Number 


 Availability 


 and 


 Reservation 
  
 CORBA 


 8.27 
 6.23 
 6.33 
 NA 


 6.66 
 3.27 
 6.58 
 NA 


 6.36 
 3.88 


 PO- 
 1- 
 05- 


 6050 


 Ave 
 Resp 


 Tm 
  
 Tel 


 Number 


 Availability 


 and 


 Reservation 
  
 Web 


 GUI 


 8.27 
 6.67 
 6.33 


 6.39 
 6.66 
 6.38 
 6.58 


 6.27 
 6.36 
 6.44 


 PO- 
 1- 
 06- 


 6020 


 Ave 
 Resp 


 Tm 
  
 Facility 


 Availability 


  
 (ADSL 


 Loop 
 Qual) 


  
 EDI 


 13.30 
 4.03 
 12.55 


 4.17 
 12.57 


 3.93 
 12.49 


 4.11 
 12.36 


 4.06 
5
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  6  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PO- 
 1- 
 06- 


 6030 


 Ave 
 Resp 


 Tm 
  
 Facility 


 Availability 


  
 (ADSL 


 Loop 
 Qual) 


  
 CORBA 


 13.30 
 NA 


 12.55 
 NA 


 12.57 
 NA 


 12.49 


 2.37 
 12.36 


 2.58 


 PO- 
 1- 
 06- 


 6050 


 Ave 
 Resp 


 Tm 
  
 Facility 


 Availability 


  
 (ADSL 


 Loop 
 Qual) 


  
 Web 


 GUI 


 13.30 
 4.47 
 12.55 


 4.30 
 12.57 


 4.43 
 12.49 


 4.21 
 12.36 


 4.32 


 PO- 
 1- 
 07- 


 6020 


 Ave 
 Resp 


 Tm 
  
 Rejected 


 Query 
  
 EDI 


 0.26 
 2.15 
 0.03 


 2.17 
 0.02 
 2.26 
 0.02 


 2.30 
 0.02 
 2.31 


 PO- 
 1- 
 07- 


 6030 


 Ave 
 Resp 


 Tm 
  
 Rejected 


 Query 
  
 CORBA 


 0.26 
 0.67 
 0.03 


 0.64 
 0.02 
 0.59 
 0.02 


 0.58 
 0.02 
 0.61 


 PO- 
 1- 
 07- 


 6050 


 Ave 
 Resp 


 Tm 
  
 Rejected 


 Query 
  
 Web 


 GUI 


 0.26 
 2.94 
 0.03 


 2.70 
 0.02 
 2.83 
 0.02 


 2.83 
 0.02 
 2.70 


 PO- 
 1- 
 09- 


 6020 


 Parsed 
 CSR 
  
 EDI 


 1.24 
 2.02 
 0.22 


 2.09 
 0.18 
 2.06 
 0.17 


 1.96 
 0.18 
 1.99 


 PO- 
 1- 
 09- 


 6030 


 Parsed 
 CSR 
  
 CORBA 


 1.24 
 0.33 
 0.22 


 0.31 
 0.18 
 0.34 
 0.17 


 0.34 
 0.18 
 0.36 


 PO- 
 2 
 - 
 OSS 


 Interface 


 Availability 


 PO- 
 2- 
 01- 


 6030 


 OSS 
 Interface 


 Availability 


  
 Total 


  
 CORBA 


  


 Pre 
 Ordering 


 99.99 
 99.94 
 100.0 
 100.0 
 99.99 


 PO- 
 2- 
 01- 


 6040 


 OSS 
 Interface 


 Availability 


  
 Total 


  
 Web 


  


 GUI 
  
 Maintenance 


 99.43 
 99.48 
 99.39 
 99.45 
 99.15 


 PO- 
 2- 
 01- 


 6060 


 OSS 
 Interface 


 Availability 


  
 Total 


  
 Electronic 


 Bonding 
  
 Maintenance 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 PO- 
 2- 
 02- 


 6020 


 OSS 
 Interface 


 Availability 


  
 Prime 


 Time 
  


 EDI 
  
 Pre 


 Ordering 


 100.0 
 99.99 
 100.0 
 99.84 
 99.99 


 PO- 
 2- 
 02- 


 6030 


 OSS 
 Interface 


 Availability 


  
 Prime 


 Time 
  


 CORBA 
  
 Pre 


 Ordering 


 100.0 
 99.90 
 100.0 
 100.0 
 100.0 


 PO- 
 2- 
 02- 


 6040 


 OSS 
 Interface 


 Availability 


  
 Prime 


 Time 
  


 Web 
 GUI 
  
 Maintenance 


 99.87 
 100.0 
 99.83 
 99.84 
 99.50 


 PO- 
 2- 
 02- 


 6050 


 OSS 
 Interface 


 Availability 


  
 Prime 


 Time 
  


 Web 
 GUI 
  
 Pre 


 Ordering 


 99.92 
 100.0 
 99.80 
 99.82 
 99.65 


 PO- 
 2- 
 02- 


 6060 


 OSS 
 Interface 


 Availability 


  
 Prime 


 Time 
  


 Electronic 
 Bonding 
  
 Maintenance 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 PO- 
 2- 
 03- 


 6030 


 OSS 
 Interface 


 Availability 


  
 Non 


 Prime 


 Time 


  
 CORBA 


  
 Pre 


 Ordering 


 99.97 
 99.99 
 100.0 
 100.0 
 99.99 


 PO- 
 2- 
 03- 


 6040 


 OSS 
 Interface 


 Availability 


  
 Non 


 Prime 


 Time 


  
 Web 


 GUI 
  
 Maintenance 


 98.70 
 98.67 
 98.66 
 98.75 
 98.55 


 PO- 
 2- 
 03- 


 6060 


 OSS 
 Interface 


 Availability 


  
 Non 


 Prime 


 Time 


  
 Electronic 


 Bonding 
  
 Maintenance 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 
6
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  7  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PO- 
 4 
 - 
 Timeliness 


 of 
 Chng 


 Mngmnt 


 Notices 
 & 
 Confirmations 


 PO- 
 4- 
 01- 


 6600 


 % 
 Chng 


 Mngmnt 


 Ntcs 
 & 
 Chng 


 Mngmnt 


 Cnfrmtns 
 sent 
 on 
 Time 


  
 (Combined 


 Types 
 1 


 5) 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 
 1 


 PO- 
 8 
 - 
 Manual 


 Loop 
 Qualification 


 PO- 
 8- 
 01- 


 2000 


 % 
 On 


 Time 


  
 Manual 


 Loop 
 Qualification 


 99.76 
 100.0 
 99.61 
 100.0 
 66.67 
 1 


 PO- 
 8- 
 02- 


 2000 


 % 
 On 


 Time 


  
 Engineering 


 Record 
 Request 


 NA 
 NA 


 NA 
 NA 
 NA 


 Trouble 
 Reporting 


 (OSS) 


 MR- 
 1 
 - 
 Response 


 Time 
 OSS 
 Maintenance 


 Interface 


 MR- 
 1- 
 01- 


 6040 


 Average 


 Response 


 Time 
  
 Create 


 Trouble 


  


 Web 
 GUI 


 7.12 
 3.95 
 8.55 


 4.18 
 11.22 


 3.84 
 8.19 


 3.71 
 8.62 
 3.82 


 MR- 
 1- 
 01- 


 6060 


 Average 


 Response 


 Time 
  
 Create 


 Trouble 


  


 Electronic 
 Bonding 


 7.12 
 9.07 
 8.55 
 11.92 
 11.22 
 11.77 


 8.19 
 13.18 


 8.62 
 15.89 


 MR- 
 1- 
 02- 


 6040 


 Average 


 Response 


 Time 
  
 Status 


 Trouble 


  


 Web 
 GUI 


 1.01 
 0.45 
 1.27 


 0.41 
 1.88 
 0.39 
 3.94 


 3.42 
 4.41 
 4.21 


 MR- 
 1- 
 02- 


 6060 


 Average 


 Response 


 Time 
  
 Status 


 Trouble 


  


 Electronic 
 Bonding 


 1.01 
 0.21 
 1.27 


 0.20 
 1.88 
 0.21 
 3.94 


 0.20 
 4.41 
 0.23 


 MR- 
 1- 
 03- 


 6040 


 Average 


 Response 


 Time 
  
 Modify 


 Trouble 


  


 Web 
 GUI 


 7.12 
 NA 


 8.55 
 0.44 
 11.22 


 7.85 
 8.19 
 NA 


 8.40 
 3.97 


 MR- 
 1- 
 03- 


 6060 


 Average 


 Response 


 Time 
  
 Modify 


 Trouble 


  


 Electronic 
 Bonding 


 7.12 
 6.30 
 8.55 


 6.74 
 11.22 


 7.27 
 8.19 


 6.82 
 8.40 
 8.36 


 MR- 
 1- 
 04- 


 6040 


 Average 


 Response 


 Time 
  
 Request 


 Cancellation 
 of 
 Trouble 


  
 Web 


 GUI 


 8.73 
 5.38 
 10.06 


 4.13 
 12.61 


 7.55 
 9.49 


 8.16 
 9.77 
 5.75 


 MR- 
 1- 
 04- 


 6060 


 Average 


 Response 


 Time 
  
 Request 


 Cancellation 
 of 
 Trouble 


  
 Electronic 


 Bonding 


 8.73 
 NA 


 10.06 
 NA 


 12.61 
 NA 


 9.49 
 NA 


 9.77 
 NA 


 MR- 
 1- 
 05- 


 6040 


 Average 


 Response 


 Time 
  
 Trouble 


 Report 


 History 
 (by 
 TN/  Circuit) 


  
 Web 


 GUI 


 0.52 
 1.56 
 0.45 


 1.67 
 0.42 
 1.34 
 0.34 


 1.12 
 0.34 
 1.06 


 MR- 
 1- 
 05- 


 6060 


 Average 


 Response 


 Time 
  
 Trouble 


 Report 


 History 
 (by 
 TN/  Circuit) 


  
 Electronic 


 Bonding 


 NEF 
 NEF 
 NEF 
 NEF 


 NEF 
 NEF 
 NEF 
 NEF 


 NEF 
 NEF 


 MR- 
 1- 
 06- 


 6040 


 Average 


 Response 


 Time 
  
 Test 


 Trouble 


 (POTS 


 Only) 
  
 Web 


 Gui 


 48.07 
 48.81 
 50.11 


 41.11 
 51.56 
 42.78 
 52.05 


 41.15 
 53.37 
 43.48 


 MR- 
 1- 
 06- 


 6060 


 Average 


 Response 


 Time 
  
 Test 


 Trouble 


 (POTS 


 Only) 
  
 Electronic 


 Bonding 


 48.07 
 51.77 
 50.11 


 59.10 
 51.56 
 48.00 
 52.05 


 59.92 
 53.37 
 47.76 
7
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  8  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 BILLING  BI-  1  -  Timeliness 
 of 
 Daily 


 Usage 


 Feed 


 BI- 
 1- 
 02- 


 2030 


 % 
 DUF 


 in 
 4 
 Business 


 Days 


 99.16 
 99.07 
 99.37 
 99.37 
 75.99 


 BI-  2 
 - 
 Timeliness 


 of 
 Carrier 


 Bill 


 BI- 
 2- 
 01- 


 2030 


 Timeliness 


 of 
 Carrier 


 Bill 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 BI- 
 2- 
 01- 


 2000 


 Timeliness 


 of 
 Carrier 


 Bill 


 BI-  3 
 - 
 Billing 


 Accuracy 


 BI- 
 3- 
 01- 


 2030 


 % 
 Billing 


 Adjustments 


  
 Including 


 Charges 


 Adjusted 
 Due 
 to 
 PCDs 


 1.64 
 0.93 
 1.22 


 1.15 
 1.24 
 10.88 


 0.81 
 0.72 
 1.48 
 0.62 


 BI- 
 3- 
 03- 


 2030 


 % 
 Billing 


 Adjustments 


  
 Excluding 


 Charges 


 Adjusted 
 Due 
 to 
 PCDs 


 1.60 
 0.92 
 1.16 


 1.15 
 1.19 
 10.88 


 0.79 
 0.72 
 1.43 
 0.62 


 BI- 
 4 
 - 
 DUF 


 Accuracy 


 BI- 
 4- 
 01- 


 2030 


 % 
 Usage 


 Accuracy 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 BI- 
 4- 
 02- 


 2030 


 % 
 Corrected 


 Usage 
 Records 


 Delivered 


 on 


 Time 


 NA 
 NA 


 NA 
 NA 


 NA 


 BI-  5 
 - 
 Accuracy 


 of 
 Mechanized 


 Bill 
 Feed 


 BI- 
 5- 
 01- 


 2030 


 % 
 Accuracy 


 of 
 Mechanized 


 Bill 
 Feed 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 BI- 
 6 
 - 
 Completeness 


 of 
 Usage 


 Charges 


 BI- 
 6- 
 01- 


 2030 


 % 
 Completeness 


 of 
 Usage 


 Charges 


  
 Including 


 PCD 
 Delayed 


 Charges 


 99.85 
 99.78 
 99.30 


 99.90 
 99.99 
 99.99 
 100.0 


 100.0 
 99.99 
 100.0 


 BI- 
 6- 
 02- 


 2030 


 % 
 Completeness 


 of 
 Usage 


 Charges 


  


 Excluding 
 PCD 
 Delayed 


 Charges 


 99.85 
 99.78 
 99.32 


 99.90 
 99.99 
 99.99 
 100.0 


 100.0 
 99.99 
 100.0 


 BI- 
 7 
 - 
 Completeness 


 of 
 Fractional 


 Recurring 
 Charges 


 BI- 
 7- 
 01- 


 2030 


 % 
 Completeness 


 of 
 Fractional 


 Recurring 


 Charges 
  
 Including 


 PCD 
 Delayed 


 Charges 


 66.94 
 93.81 
 74.62 


 93.04 
 97.15 
 97.98 
 37.38 


 93.92 
 58.89 
 35.80 


 BI- 
 7- 
 02- 


 2030 


 % 
 Completeness 


 of 
 Fractional 


 Recurring 


 Charges 
  
 Excluding 


 PCD 
 Delayed 


 Charges 


 68.13 
 95.96 
 76.53 


 93.71 
 97.84 
 99.45 
 34.04 


 93.46 
 60.08 
 33.83 


 BI- 
 8 
 - 
 Non- 


 recurring 


 Charge 
 Completeness 


 BI- 
 8- 
 01- 


 2030 


 % 
 Completeness 


 of 
 Non 


 Recurring 


 Charges 
  


 Including 
 PCD 
 Delayed 


 Charges 


 86.99 
 99.10 
 90.32 


 99.73 
 99.94 
 99.99 
 99.54 


 99.91 
 98.32 
 99.50 


 BI- 
 8- 
 02- 


 2030 


 % 
 Completeness 


 of 
 Non 


 Recurring 


 Charges 
  


 Excluding 
 PCD 
 Delayed 


 Charges 


 86.76 
 99.35 
 92.42 


 99.87 
 99.93 
 99.99 
 99.53 


 99.91 
 98.54 
 99.48 
8
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  9  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 POTS 
 & 
 Pre- 


 qualified 


 Complex 


 OR- 
 1 
 - 
 Order 


 Confirmation 


 Timeliness 


 OR- 
 1- 
 02- 


 2320 


 % 
 On 


 Time 


 LSRC 


  
 Flow 


 Through 


 96.88 
 99.33 
 99.99 
 99.47 
 98.48 


 OR- 
 1- 
 04- 


 2320 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 97.98 
 98.17 
 98.59 
 98.40 
 99.18 


 OR- 
 1- 
 06- 


 2320 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Electronic 


  


 No 
 Flow 


 Through 


 99.67 
 98.74 
 99.74 
 99.66 
 99.76 


 OR- 
 1- 
 08- 


 2320 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 2320 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 OR- 
 2- 
 02- 


 2320 


 % 
 On 


 Time 


 LSR 
 Reject 


  
 Flow 


 Through 


 98.36 
 99.72 
 99.93 
 99.55 
 99.56 


 OR- 
 2- 
 04- 


 2320 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 99.23 
 98.92 
 99.45 
 99.66 
 99.65 


 OR- 
 2- 
 06- 


 2320 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 
  
 No 


 Flow 


 Through 


 99.65 
 100.0 
 100.0 
 99.68 
 100.0 


 OR- 
 2- 
 08- 


 2320 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 10- 


 2320 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 Complex 
 Services 
 - 
 2 
 Wire 


 Digital 


 OR- 
 1 
 - 
 Order 


 Confirmation 


 Timeliness 
 - 
 Requiring 


 Loop 
 Qualification 


 OR- 
 1- 
 04- 


 2341 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 OR- 
 1- 
 06- 


 2341 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Electronic 


  


 No 
 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 
 2, 
 3,4,5 


 OR- 
 1- 
 08- 


 2341 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 2341 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 - 
 Requiring 


 Loop 
 Qualification 


 OR- 
 2- 
 04- 


 2341 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 OR- 
 2- 
 06- 


 2341 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 
  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 88.89 
 100.0 
 100.0 
 4, 
 5 


 OR- 
 2- 
 08- 


 2341 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 10- 


 2341 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 
9
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  10  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 Complex 
 Services 
 - 
 2 
 Wire 


 xDSL 


 OR- 
 1 
 - 
 Order 


 Confirmation 


 Timeliness 
 - 
 Requiring 


 Loop 
 Qualification 


 OR- 
 1- 
 04- 


 2342 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 06- 


 2342 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Electronic 


  


 No 
 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 08- 


 2342 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 2342 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 - 
 Requiring 


 Loop 
 Qualification 


 OR- 
 2- 
 04- 


 2342 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 06- 


 2342 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 
  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 08- 


 2342 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 10- 


 2342 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 Special 
 Services  OR-  1  -  Order  Confirmation 


 Timeliness 


 OR- 
 1- 
 04- 


 2214 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Non 


 DS0, 


 DS1, 


 DS3 
  
 Electronic 


  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 OR- 
 1- 
 06- 


 2210 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS0 
  


 Electronic 
  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 06- 


 2211 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS1 


  


 Electronic 
  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 


 100.0 
 5 


 OR- 
 1- 
 06- 


 2213 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS3 
  


 Electronic 
  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 


 NA 


 OR- 
 1- 
 06- 


 2214 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Non 


 DS0, 


 DS1, 
 DS3 
  
 Electronic 


  
 No 


 Flow 


 Through 


 100.0 
 87.50 
 100.0 
 100.0 
 100.0 
 1, 
 2,3 


 OR- 
 1- 
 08- 


 2214 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Non 


 DS0, 
 DS1, 


 & 
 DS3 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 2210 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS0 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 2211 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS1 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 2213 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS3 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 2214 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Non 


 DS0, 


 DS1, 
 DS3 
  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 
10
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  11  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 OR- 
 2- 
 04- 


 2200 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 99.10 
 100.0 


 OR- 
 2- 
 06- 


 2200 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 
  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 OR- 
 2- 
 08- 


 2200 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 10- 


 2200 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 POTS 
 / 
 Special 


 Services 


 - 
 Aggregate 


 OR- 
 3 
 - 
 Percent 


 Rejects 


 OR- 
 3- 
 01- 


 2000 


 % 
 Rejects 


 24.78 
 21.53 
 19.48 
 22.05 
 19.91 


 OR- 
 4 
 - 
 Timeliness 


 of 
 Completion 


 Notification 


 OR- 
 4- 
 02- 


 2000 


 Completion 


 Notice 
  
 % 


 On 


 Time 


 97.38 
 99.05 
 99.22 
 99.19 
 99.07 


 OR- 
 4- 
 05- 


 2000 


 Work 
 Completion 


 Notice 
  
 % 


 On 


 Time 


 99.91 
 100.0 
 100.0 
 99.92 
 100.0 


 OR- 
 5 
 - 
 Percent 


 Flow- 
 Through 


 OR- 
 5- 
 01- 


 2000 


 % 
 Flow 


 Through 


  
 Total 


 80.90 
 79.79 
 82.79 
 80.08 
 80.03 


 OR- 
 5- 
 03- 


 2000 


 % 
 Flow 


 Through 


  
 Achieved 


 94.20 
 93.81 
 94.77 
 93.98 
 94.66 


 OR- 
 6 
 - 
 Order 


 Accuracy 


 OR- 
 6- 
 01- 


 2000 


 % 
 Accuracy 


  
 Orders 


 96.06 
 96.14 
 97.70 
 96.66 
 98.75 


 OR- 
 6- 
 02- 


 2000 


 % 
 Accuracy 


  
 Opportunities 


 99.66 
 99.62 
 99.64 
 99.72 
 99.90 


 OR- 
 6- 
 03- 


 2000 


 % 
 Accuracy 


  
 LSRC 


 0.08 
 0.09 
 0.00 
 0.02 
 0.02 


 POTS 
 - 
 Provisioning 


 - 
 Total 


 PR- 
 2 
 - 
 Average 


 Completed 


 Interval 


 PR- 
 2- 
 04- 


 2100 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (6 
 9 


 Lines) 


 6.45 
 3.75 
 5.52 


 1.60 
 7.06 
 2.22 
 6.01 


 2.00 
 5.84 
 2.00 
 1,2,4,5 


 PR- 
 2- 
 05- 


 2100 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (>= 
 10 


 Lines) 


 7.41 
 3.20 
 7.23 


 2.00 
 7.59 
 4.33 
 6.14 


 3.80 
 6.18 
 1.00 
 1,2,3,4  ,5 


 PR- 
 4 
 - 
 Missed 


 Appointments 


 PR- 
 4- 
 02- 


 2100 


 Average 
 Delay 
 Days 
  
 Total 


 3.50 
 2.66 
 3.36 


 1.93 
 2.24 
 5.04 
 3.58 


 2.07 
 2.48 
 1.77 


 PR- 
 4- 
 04- 


 2100 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Dispatch 


 11.27 
 2.97 
 11.86 


 3.37 
 10.74 


 3.83 
 11.55 


 5.88 
 11.08 


 4.20 


 PR- 
 4- 
 05- 


 2100 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 No 


 Dispatch 


 0.65 
 0.26 
 0.99 


 0.61 
 0.66 
 0.15 
 0.79 


 0.17 
 0.73 
 0.22 


 PR- 
 4- 
 10- 


 2100 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Standard 


 Interval 
 (W 


 Coded) 
 Orders 
  
 Dispatch 


 11.38 
 3.28 
 11.81 


 2.74 
 10.62 


 3.38 
 11.57 


 5.77 
 11.40 


 4.71 
11
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  12  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 4- 
 11- 


 2100 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Standard 


 Interval 
 (W 


 Coded) 
 Orders 
  
 No 


 Dispatch 


 0.63 
 0.22 
 0.73 


 0.63 
 0.66 
 0.11 
 0.64 


 0.17 
 0.71 
 0.18 


 PR- 
 6 
 - 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 2100 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 5.40 
 5.28 
 5.57 


 4.98 
 4.61 
 6.00 
 4.72 


 5.23 
 4.86 
 5.06 


 PR- 
 6- 
 02- 


 2100 


 % 
 Installation 


 Troubles 
 reported 
 within 
 7 
 Days 


 3.63 
 3.46 
 3.70 


 3.43 
 3.12 
 4.19 
 3.12 


 3.48 
 3.23 
 3.25 


 PR- 
 6- 
 03- 


 2100 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 
  
 FOK/ 


 TOK/ 
 CPE 


 3.96 
 3.26 
 3.72 


 2.51 
 3.12 
 3.17 
 3.23 


 3.16 
 3.35 
 3.02 


 PR- 
 8 
 - 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 PR- 
 8- 
 01- 


 2100 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 8- 
 02- 


 2100 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 POTS 
 - 
 Business  PR-  2  -  Average  Completed 


 Interval 


 PR- 
 2- 
 01- 


 2110 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 2.62 
 1.20 
 3.66 


 0.99 
 2.44 
 1.05 
 1.82 


 1.20 
 2.75 
 1.32 


 PR- 
 2- 
 03- 


 2110 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (1 
 5 


 Lines) 


 4.24 
 2.37 
 4.41 


 2.78 
 4.35 
 2.89 
 4.18 


 2.26 
 4.33 
 3.38 


 POTS 
 - 
 Residence  PR-  2  -  Average  Completed 


 Interval 


 PR- 
 2- 
 01- 


 2120 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 1.07 
 1.18 
 1.23 


 1.11 
 0.98 
 1.00 
 0.88 


 0.54 
 0.78 
 1.34 


 PR- 
 2- 
 03- 


 2120 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (1 
 5 


 Lines) 


 4.11 
 2.55 
 4.26 


 2.51 
 4.10 
 2.61 
 4.08 


 2.64 
 4.04 
 2.74 


 Complex 
 Services 
 - 
 2 
 Wire 


 Digital 


 PR- 
 2 
 - 
 Average 


 Completed 


 Interval 


 PR- 
 2- 
 01- 


 2341 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 6.00 
 NA 


 6.00 
 NA 


 6.00 
 NA 


 6.00 
 NA 


 6.20 
 NA 


 PR- 
 2- 
 02- 


 2341 


 Average 
 Interval 
 Completed 


  
 Total 


 Dispatch 


 6.03 
 6.00 
 6.48 
 10.50 


 6.04 
 NA 


 6.17 
 NA 


 6.18 
 6.00 
 1,2,5 


 PR- 
 4 
 - 
 Missed 


 Appointment 


 PR- 
 4- 
 02- 


 2341 


 Average 
 Delay 
 Days 
  
 Total 


 2.33 
 NA 


 3.73 
 1.00 
 2.57 
 3.00 
 1.77 
 NA 


 2.53 
 NA 


 2,3 


 PR- 
 4- 
 04- 


 2341 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Dispatch 


 8.04 
 0.00 
 7.38 
 18.18 


 6.45 
 0.00 
 8.74 


 0.00 
 7.36 
 0.00 
 1,4,5 


 PR- 
 4- 
 05- 


 2341 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 No 


 Dispatch 


 0.21 
 0.00 
 1.10 


 0.00 
 0.79 
 12.50 


 0.30 
 0.00 
 1.80 
 0.00 
 1,3,4 


 PR- 
 4- 
 10- 


 2341 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Std. 


 Int. 
 (W 
 Coded) 


 Orders 
  
 Dispatch 


 9.56 
 0.00 
 9.23 
 12.50 


 7.99 
 0.00 
 10.88 


 0.00 
 10.52 


 0.00 
 1,2,4,5 
12
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  13  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 4- 
 11- 


 2341 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Std. 


 Int. 
 (W 
 Coded) 


 Orders 
  
 No 


 Dispatch 


 0.24 
 0.00 
 1.32 


 0.00 
 0.86 
 6.67 
 0.36 


 0.00 
 2.02 
 0.00 


 PR- 
 6 
 - 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 2341 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 5.58 
 27.27 


 4.76 
 8.33 
 4.93 
 0.00 
 5.21 


 0.00 
 5.22 
 14.29 


 4,5 


 PR- 
 6- 
 03- 


 2341 


 % 
 Inst. 


 Troubles 


 reported 
 w/ 
 in 
 30 


 Days 


  


 FOK/ 
 TOK/ 
 CPE 


 5.19 
 0.00 
 3.96 


 8.33 
 3.01 
 35.71 


 4.08 
 0.00 
 6.29 
 42.86 


 4,5 


 PR- 
 8 
 - 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 PR- 
 8- 
 01- 


 2341 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 4 


 PR- 
 8- 
 02- 


 2341 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 4 


 Complex 
 Services 
 - 
 2 
 Wire 


 xDSL 


 PR- 
 2 
 - 
 Average 


 Completed 


 Interval 


 PR- 
 2- 
 01- 


 2342 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 4.62 
 NA 


 4.20 
 NA 


 3.98 
 NA 


 3.33 
 NA 


 3.21 
 NA 


 PR- 
 2- 
 02- 


 2342 


 Average 
 Interval 
 Completed 


  
 Total 


 Dispatch 


 4.74 
 NA 


 5.25 
 NA 


 4.65 
 NA 


 3.63 
 NA 


 3.50 
 NA 


 PR- 
 4 
 - 
 Missed 


 Appointment 


 PR- 
 4- 
 02- 


 2342 


 Average 
 Delay 
 Days 
  
 Total 


 7.74 
 3.00 
 7.72 
 NA 


 2.92 
 NA 


 8.83 
 NA 


 1.76 
 NA 


 1 


 PR- 
 4- 
 04- 


 2342 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Dispatch 


 7.47 
 100.0 


 6. 
 12 


 NA 


 5.92 
 0.00 
 4.09 
 NA 


 5.41 
 NA 


 1,3 


 PR- 
 4- 
 05- 


 2342 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 No 


 Dispatch 


 0.52 
 0.00 
 1.46 


 0.00 
 0.22 
 0.00 
 0.28 


 0.00 
 0.06 
 0.00 
 1,2,3,5 


 PR- 
 4- 
 10- 


 2342 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Std. 


 Int. 
 (W 
 Coded) 


 Orders 
  
 Dispatch 


 8.39 
 100.0 


 7. 
 95 


 NA 


 7.54 
 NA 


 6.04 
 NA 


 7.36 
 NA 


 1 


 PR- 
 4- 
 11- 


 2342 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Std. 


 Int. 
 (W 
 Coded) 


 Orders 
  
 No 


 Dispatch 


 0.45 
 0.00 
 0.44 


 0.00 
 0.49 
 0.00 
 0.35 


 0.00 
 0.07 
 0.00 
 1,2,3,  4,5 


 PR- 
 6 
 - 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 2342 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 12.84 
 0.00 
 11.58 


 7.14 
 6.95 
 0.00 
 3.59 


 0.96 
 3.16 
 2.27 


 PR- 
 6- 
 03- 


 2342 


 % 
 Inst. 


 Troubles 


 reported 
 w/ 
 in 
 30 


 Days 


  


 FOK/ 
 TOK/ 
 CPE 


 10.11 
 0.00 
 8.93 


 0.00 
 5.67 
 2.00 
 2.85 


 3.85 
 2.66 
 0.00 


 PR- 
 8 
 - 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 PR- 
 8- 
 01- 


 2342 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 1,2,3,5 


 PR- 
 8- 
 02- 


 2342 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 1,2,3,5 


 POTS 
 & 
 Complex 


 Aggregate 


 PR- 
 2 
 - 
 Average 


 Completed 


 Interval 
13
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  14  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 2- 
 18- 


 2103 


 Average 
 Interval 
 Completed 


  
 Disconnects 


 3.29 
 1.10 
 3.37 


 1.20 
 2.82 
 1.23 
 3.23 


 1.59 
 3.53 
 1.82 
14
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  15  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 Special 
 Services 


 - 
 Provisioning 


 PR- 
 2 
 - 
 Average 


 Completed 


 Interval 


 PR- 
 2- 
 01- 


 2200 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 7.50 
 17.24 


 7.97 
 3.00 
 7.89 
 NA 


 10.92 


 5.25 
 14.71 


 13.20 


 4 


 PR- 
 2- 
 02- 


 2200 


 Average 
 Interval 
 Completed 


  
 Total 


 Dispatch 


 6.80 
 7.00 
 8.87 


 5.00 
 9.35 
 8.00 
 9.45 


 5.00 
 17.06 


 15.20 
 1,2,3,  4,5 


 PR- 
 2- 
 06- 


 2210 


 Average 
 Interval 
 Completed 


  
 DSO 


 5.58 
 NA 


 7.60 
 2.00 
 8.10 
 NA 


 13.44 
 NA 


 16.33 
 NA 


 2 


 PR- 
 2- 
 07- 


 2211 


 Average 
 Interval 
 Completed 


  
 DS1 


 7.43 
 20.27 


 9.21 
 3.00 
 9.04 
 NA 


 9.58 
 6.00 
 15.01 


 30.20 


 2,4,5 


 PR- 
 2- 
 08- 


 2213 


 Average 
 Interval 
 Completed 


  
 DS3 


 NA 
 NA 
 NA 
 NA 


 NA 
 NA 


 NA 
 NA 


 NA 
 NA 


 PR- 
 2- 
 18- 


 2200 


 Average 
 Interval 
 Completed 


  
 Disconnects 


 11.49 
 4.72 
 8.23 


 4.10 
 7.16 
 6.80 
 11.45 


 5.00 
 15.11 


 4.81 


 4 


 PR- 
 4 
 - 
 Missed 


 Appointments 


 PR- 
 4- 
 01- 


 2200 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Total 


 8.86 
 13.43 


 2.52 
 4.35 
 4.25 
 12.12 


 3.85 
 6.90 
 4.01 
 7.44 


 PR- 
 4- 
 02- 


 2200 


 Average 
 Delay 
 Days 
  
 Total 


 7.26 
 2.33 
 3.88 


 2.00 
 6.97 
 2.38 
 7.87 
 11.50 


 6.77 
 2.33 
 2,3,4 


 PR- 
 4- 
 09- 


 2200 


 % 
 Missed 


 Appt. 
  
 VZ 


  
 Standard 


 Interval 
 (W 


 Coded) 
 Orders 
 Total 


 8.82 
 0.00 
 3.21 


 0.00 
 4.30 
 7.14 
 3.96 


 0.00 
 4.01 
 0.00 


 PR- 
 6- 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 2200 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 2.14 
 0.00 
 1.71 


 4.17 
 1.89 
 1.79 
 2.92 


 5.88 
 3.18 
 0.00 


 PR- 
 6- 
 03- 


 2200 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 
  
 FOK/ 


 TOK/ 
 CPE 


 1.02 
 0.00 
 1.32 


 0.00 
 0.90 
 1.79 
 0.73 


 0.00 
 1.63 
 0.00 


 PR- 
 8 
 - 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 PR- 
 8- 
 01- 


 2200 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 8- 
 02- 


 2200 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 POTS 
 - 
 Maintenance  MR-  2  -  Trouble  Report 


 Rate 


 MR- 
 2- 
 02- 


 2100 


 Network 


 Trouble 
 Report 
 Rate 
  
 Loop 


 0.90 
 0.87 
 0.98 


 0.86 
 0.95 
 1.01 
 0.83 


 0.85 
 1.00 
 1.01 


 MR- 
 2- 
 03- 


 2100 


 Network 


 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


 0.11 
 0.07 
 0.15 


 0.07 
 0.12 
 0.10 
 0.10 


 0.07 
 0.10 
 0.08 


 MR- 
 2- 
 04- 


 2100 


 % 
 Subsequent 


 Reports 


 8.04 
 6.01 
 8.12 


 8.43 
 6.24 
 6.98 
 5.90 
 10.22 


 5.91 
 8.16 


 MR- 
 2- 
 05- 


 2100 


 % 
 CPE/  TOK/ 


 FOK 
 Trouble 


 Report 
 Rate 


 0.81 
 0.55 
 0.86 


 0.52 
 0.82 
 0.59 
 0.69 


 0.52 
 0.77 
 0.59 


 MR- 
 3 
 - 
 Missed 


 Repair 
 Appointments 


 MR- 
 3- 
 01- 


 2100 


 % 
 Missed 


 Repair 
 Appointment 


  
 Loop 


 16.52 
 8.65 
 19.89 


 12.07 
 17.70 
 12.18 
 18.87 


 12.17 
 19.87 
 13.51 


 MR- 
 3- 
 02- 


 2100 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 


 14.50 
 24.37 
 23.47 


 29.66 
 10.81 
 16.48 


 7.73 
 8.62 
 6.71 
 8.09 
15
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  16  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 MR- 
 3- 
 03- 


 2100 


 % 
 Missed 


 Repair 
 Appointment 


  
 CPE 


 /TOK/ 
 FOK 


 9.83 
 11.90 


 15.05 


 14.35 
 9.26 
 9.27 
 9.01 


 6.36 
 9.03 
 8.47 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 2100 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 20.58 
 16.84 
 23.43 


 19.71 
 20.55 
 17.75 
 21.97 


 18.38 
 22.69 
 19.58 


 MR- 
 4- 
 02- 


 2100 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


 21.77 
 16.93 
 24.94 


 19.85 
 22.02 
 18.18 
 23.71 


 18.99 
 24.28 
 20.32 


 MR- 
 4- 
 03- 


 2100 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 


 Trouble 


 10.80 
 15.77 
 13.45 


 17.91 
 9.30 
 13.62 


 7.97 
 11.02 


 7.50 
 10.39 


 MR- 
 4- 
 04- 


 2100 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


 74.46 
 82.99 
 67.39 


 75.95 
 73.54 
 78.95 
 71.00 


 79.92 
 68.13 
 76.97 


 MR- 
 4- 
 06- 


 2100 


 % 
 Out 


 of 
 Service 


 > 
 4 
 hours 


 78.07 
 69.63 
 80.76 


 74.68 
 77.65 
 69.91 
 79.46 


 74.53 
 83.50 
 81.79 


 MR- 
 4- 
 07- 


 2100 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 61.11 
 58.86 
 64.89 


 64.44 
 62.08 
 59.01 
 64.31 


 63.40 
 68.31 
 68.34 


 MR- 
 4- 
 08- 


 2100 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 23.64 
 16.08 
 29.39 


 21.99 
 23.90 
 20.17 
 25.85 


 18.61 
 29.05 
 22.82 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Reports 


 MR- 
 5- 
 01- 


 2100 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 17.82 
 20.48 
 18.88 


 20.75 
 17.83 
 20.73 
 17.22 


 20.47 
 17.91 
 18.64 


 Complex 
 Services 
 - 
 2 
 Wire 


 Digital 


 MR- 
 2 
 - 
 Trouble 


 Report 
 Rate 


 MR- 
 2- 
 02- 


 2341 


 Network 


 Trouble 
 Report 
 Rate 
  
 Loop 


 0.52 
 0.41 
 0.48 


 0.32 
 0.47 
 0.38 
 0.48 


 0.31 
 0.52 
 0.18 


 MR- 
 2- 
 03- 


 2341 


 Network 


 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


 0.14 
 0.14 
 0.15 


 0.05 
 0.15 
 0.20 
 0.15 


 0.07 
 0.15 
 0.04 


 MR- 
 2- 
 04- 


 2341 


 % 
 Subsequent 


 Reports 


 14.62 
 20.00 
 10.97 


 27.27 
 11.56 
 10.34 
 11.71 


 5.56 
 14.75 


 16.67 


 MR- 
 2- 
 05- 


 2341 


 % 
 CPE/  TOK/ 


 FOK 
 Trouble 


 Report 
 Rate 


 0.88 
 0.36 
 0.86 


 0.43 
 0.88 
 1.35 
 0.79 


 0.29 
 0.86 
 0.38 


 MR- 
 3 
 - 
 Missed 


 Repair 
 Appointments 


 MR- 
 3- 
 01- 


 2341 


 % 
 Missed 


 Repair 
 Appointment 


  
 Loop 


 43.14 
 83.33 
 45.80 


 64.29 
 47.27 
 70.59 
 48.35 


 71.43 
 39.74 
 50.00 


 5 


 MR- 
 3- 
 02- 


 2341 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 


 41.12 
 50.00 
 32.20 


 0.00 
 34.48 


 55.56 
 30.63 


 33.33 
 31.86 
 50.00 
 1,2,4,5 


 MR- 
 3- 
 03- 


 2341 


 % 
 Missed 


 Repair 
 Appointment 


  
 CPE 


 /TOK/ 
 FOK 


 34.95 
 37.50 
 26.28 


 26.32 
 32.50 
 30.00 
 30.65 


 46.15 
 29.26 
 17.65 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 2341 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 23.67 
 38.52 
 23.87 


 33.50 
 25.73 
 20.24 
 25.45 


 27.22 
 21.72 
 15.07 


 MR- 
 4- 
 02- 


 2341 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


 25.24 
 43.35 
 26.82 


 35.90 
 29.26 
 23.05 
 26.80 


 30.90 
 24.15 


 4.38 


 5 


 MR- 
 4- 
 03- 


 2341 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 


 Trouble 


 17.80 
 24.03 
 14.64 


 16.66 
 14.59 
 14.94 
 21.05 


 10.03 
 13.32 
 57.83 
 1,2,4,5 


 MR- 
 4- 
 04- 


 2341 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


 63.19 
 58.33 
 64.89 


 56.25 
 63.49 
 61.54 
 65.68 


 64.71 
 69.58 
 90.00 


 MR- 
 4- 
 07- 


 2341 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 53.87 
 73.33 
 61.78 


 87.50 
 62.72 
 73.33 
 60.69 


 76.92 
 52.69 


 0.00 
 2,5 


 MR- 
 4- 
 08- 


 2341 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 35.92 
 33.33 
 35.91 


 50.00 
 34.49 
 46.67 
 35.11 


 38.46 
 27.96 


 0.00 
 2,5 
16
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  17  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Reports 


 MR- 
 5- 
 01- 


 2341 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 13.78 
 16.67 
 14.99 


 12.50 
 14.73 
 19.23 
 16.84 


 11.76 
 17.10 


 0.00 
17
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  18  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 Complex 
 Services 
 - 
 2 
 Wire 


 xDSL 


 MR- 
 2 
 - 
 Trouble 


 Report 
 Rate 


 MR- 
 2- 
 02- 


 2342 


 Network 


 Trouble 
 Report 
 Rate 
  
 Loop 


 1.68 
 2.71 
 1.73 


 2.60 
 1.73 
 0.92 
 1.51 


 0.87 
 1.72 
 0.85 


 MR- 
 2- 
 03- 


 2342 


 Network 


 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


 0.28 
 0.34 
 0.33 


 0.65 
 0.34 
 0.00 
 0.25 


 0.00 
 0.26 
 0.00 


 MR- 
 2- 
 04- 


 2342 


 % 
 Subsequent 


 Reports 


 13.52 
 10.00 
 10.85 


 0.00 
 9.29 
 0.00 
 7.77 


 0.00 
 8.07 
 25.00 


 3,4,5 


 MR- 
 2- 
 05- 


 2342 


 % 
 CPE/  TOK/ 


 FOK 
 Trouble 


 Report 
 Rate 


 1.82 
 1.02 
 1.77 


 0.32 
 1.75 
 1.83 
 1.43 


 1.45 
 1.61 
 0.85 


 MR- 
 3 
 - 
 Missed 


 Repair 
 Appointments 


 MR- 
 3- 
 01- 


 2342 


 % 
 Missed 


 Repair 
 Appointment 


  
 Loop 


 20.82 
 37.50 
 24.15 


 37.50 
 21.13 


 0.00 
 21.50 


 0.00 
 23.15 


 33.33 
 1,2,3,  4,5 


 MR- 
 3- 
 02- 


 2342 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 


 25.95 
 0.00 
 30.51 


 0.00 
 20.51 


 NA 


 14.25 
 NA 


 14.21 


 NA 
 1,2 


 MR- 
 3- 
 03- 


 2342 


 % 
 Missed 


 Repair 
 Appointment 


  
 CPE 


 /TOK/ 
 FOK 


 13.77 
 0.00 
 19.51 


 0.00 
 13.59 


 16.67 
 11.87 


 0.00 
 12.54 


 33.33 
 1,2,3,  4,5 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 2342 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 MR- 
 4- 
 02- 


 2342 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


 25.73 
 24.48 
 29.61 


 26.08 
 26.72 
 15.43 
 27.21 


 29.91 
 27.96 
 26.29 
 1,2,3,  4,5 


 MR- 
 4- 
 03- 


 2342 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 


 Trouble 


 21.37 
 21.82 
 19.91 


 8.09 
 18.22 


 NA 


 14.36 
 NA 


 13.18 


 NA 
 1,2 


 MR- 
 4- 
 04- 


 2342 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


 65.07 
 55.56 
 59.27 


 80.00 
 66.18 
 100.0 
 63.74 


 66.67 
 62.15 
 66.67 


 3,4,5 


 MR- 
 4- 
 07- 


 2342 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 72.56 
 75.00 
 75.53 


 77.78 
 73.58 
 66.67 
 74.91 


 100.0 
 77.67 
 66.67 
 1,3,4,5 


 MR- 
 4- 
 08- 


 2342 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 33.04 
 37.50 
 39.38 


 22.22 
 32.29 


 0.00 
 34.52 


 33.33 
 35.11 
 33.33 
 1,3,4,5 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Reports 


 MR- 
 5- 
 01- 


 2342 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 21.43 
 0.00 
 22.13 


 0.00 
 20.23 


 0.00 
 19.99 


 0.00 
 21.08 


 33.33 


 3,4,5 


 Special 
 Services 


 - 
 Maintenance 


 MR- 
 2 
 - 
 Trouble 


 Report 
 Rate 


 MR- 
 2- 
 01- 


 2200 


 Network 


 Trouble 
 Report 
 Rate 
  
 Total 


 0.17 
 0.00 
 0.16 


 0.43 
 0.20 
 0.30 
 0.17 


 0.41 
 0.17 
 0.08 


 MR- 
 2- 
 05- 


 2200 


 % 
 CPE/  TOK/ 


 FOK 
 Trouble 


 Report 
 Rate 


 0.24 
 0.33 
 0.24 


 0.82 
 0.24 
 0.97 
 0.22 


 0.70 
 0.25 
 0.42 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 2200 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 5.09 
 NA 


 5.90 
 3.14 
 5.26 
 4.92 
 5.02 


 4.01 
 5.36 
 2.96 


 3,5 


 MR- 
 4- 
 02- 


 2200 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


  


 Specials 


 6.29 
 NA 


 7.98 
 4.19 
 6.74 
 3.20 
 6.71 


 4.55 
 7.03 
 3.92 
 2,3,4,5 


 MR- 
 4- 
 04- 


 2200 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


 98.72 
 NA 


 97.26 
 100.0 
 98.06 
 100.0 
 98.36 


 100.0 
 97.92 
 100.0 


 3, 
 5 
18
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  19  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 MR- 
 4- 
 06- 


 2200 


 % 
 Out 


 of 
 Service 


 > 
 4 
 hours 


  
 Specials 


 46.47 
 NA 


 49.31 
 33.33 
 48.54 
 50.00 
 46.71 


 25.00 
 48.08 


 0.00 
 3,4,5 


 MR- 
 4- 
 07- 


 2200 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


  
 Specials 


 5.77 
 NA 


 11.17 


 0.00 
 7.91 
 16.67 


 6.91 
 0.00 
 7.85 
 0.00 
 3,4,5 


 MR- 
 4- 
 08- 


 2200 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


  
 Specials 


 1.28 
 NA 


 2.75 
 0.00 
 1.94 
 0.00 
 1.64 


 0.00 
 2.08 
 0.00 
 3,4,5 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Reports 


 MR- 
 5- 
 01- 


 2200 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 19.39 
 NA 


 15.61 
 30.00 
 18.31 
 42.86 
 15.60 


 20.00 
 18.27 


 0.00 
 3,5 


 UNBUNDLED 
 NETWORK 
 ELEMENTS 


 (UNEs) 


 POTS 
 Loop/  Pre- 


 Qualified 
 Complex/  LNP 


 OR- 
 1 
 - 
 Order 


 Confirmation 


 Timeliness 


 OR- 
 1- 
 02- 


 3331 


 % 
 On 


 Time 


 LSRC 


  
 Flow 


 Through 


 98.87 
 99.95 
 99.71 
 99.14 
 99.61 


 OR- 
 1- 
 04- 


 3331 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 97.03 
 99.23 
 97.44 
 98.36 
 98.23 


 OR- 
 1- 
 06- 


 3331 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Electronic 


 98.36 
 99.28 
 99.44 
 99.78 
 99.21 


 OR- 
 1- 
 08- 


 3331 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 3331 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 OR- 
 2- 
 02- 


 3331 


 % 
 On 


 Time 


 LSR 
 Reject 


  
 Flow 


 Through 


 99.19 
 99.74 
 100.0 
 100.0 
 99.75 


 OR- 
 2- 
 04- 


 3331 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 97.82 
 97.70 
 99.06 
 98.59 
 98.82 


 OR- 
 2- 
 06- 


 3331 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 


 98.72 
 100.0 
 100.0 
 100.0 
 99.54 


 OR- 
 2- 
 08- 


 3331 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 10- 


 3331 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 POTS 
 Platform  OR-  1  -  Order  Confirmation 


 Timeliness 


 OR- 
 1- 
 02- 


 3140 


 % 
 On 


 Time 


 LSRC 


  
 Flow 


 Through 


 99.50 
 99.44 
 100.0 
 99.56 
 99.80 


 OR- 
 1- 
 04- 


 3140 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 97.58 
 98.64 
 98.16 
 98.03 
 98.14 


 OR- 
 1- 
 06- 


 3140 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Electronic 


  


 No 
 Flow 


 Through 


 100.0 
 99.64 
 100.0 
 100.0 
 99.66 


 OR- 
 1- 
 08- 


 3140 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 3140 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 OR- 
 2- 
 02- 


 3140 


 % 
 On 


 Time 


 LSR 
 Reject 


  
 Flow 


 Through 


 98.72 
 100.0 
 100.0 
 98.10 
 99.16 
19
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  20  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 OR- 
 2- 
 04- 


 3140 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 98.88 
 99.00 
 98.71 
 98.68 
 99.26 


 OR- 
 2- 
 06- 


 3140 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 
  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 99.66 
 100.0 
 100.0 


 OR- 
 2- 
 08- 


 3140 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 10- 


 3140 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 Complex 
 Services 
 - 
 2 
 Wire 


 Digital 


 OR- 
 1 
 - 
 Order 


 Confirmation 


 Timeliness 
 - 
 Requiring 


 Loop 
 Qualification 


 OR- 
 1- 
 04- 


 3341 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 99.31 
 100.0 
 100.0 
 100.0 
 98.82 


 OR- 
 1- 
 06- 


 3341 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Electronic 


  


 No 
 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 08- 


 3341 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 3341 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 - 
 Requiring 


 Loop 
 Qualification 


 OR- 
 2- 
 04- 


 3341 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 OR- 
 2- 
 06- 


 3341 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 
  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 08- 


 3341 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 10- 


 3341 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 Complex 
 Services 
 - 
 2 
 Wire 


 xDSL 


 OR- 
 1 
 - 
 Order 


 Confirmation 


 Timeliness 
 - 
 Requiring 


 Loop 
 Qualification 


 OR- 
 1- 
 04- 


 3342 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 
 Through 


 99.42 
 100.0 
 97.87 
 99.17 
 97.67 


 OR- 
 1- 
 04- 


 3343 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


 - 
 Electronic 


 - 
 No 


 Flow 
 -Through 


 97.37 
 96.88 
 100.0 
 100.0 
 100.0 


 OR- 
 1- 
 06- 


 3342 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Electronic 


  


 No 
 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 06- 


 3343 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 - 
 Electronic 


 - 
 No 


 Flow- 
 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 08- 


 3342 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 3342 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 
20
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  21  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 - 
 Requiring 


 Loop 
 Qualification 


 OR- 
 2- 
 04- 


 3342 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 OR- 
 2- 
 04- 


 3343 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


 - 
 Electronic 


 - 
 No 


 Flow- 


 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 
 3 


 OR- 
 2- 
 06- 


 3342 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 
  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 06- 


 3343 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


 - 


 Electronic 
 - 
 No 


 Flow- 


 Through 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 08- 


 3342 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 2- 
 10- 


 3342 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 Special 
 Services  OR-  1  -  Order  Confirmation 


 Timeliness 


 OR- 
 1- 
 04- 


 3214 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Non 


 DS0, 


 DS1, 


 DS3 
  
 Electronic 


  
 No 


 Flow 


 Through 


 95.35 
 100.0 
 100.0 
 100.0 
 100.0 
 4, 
 5 


 OR- 
 1- 
 06- 


 3210 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS0 
  


 Electronic 
  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 


 NA 


 OR- 
 1- 
 06- 


 3211 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS1 


  


 Electronic 
  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 NA 


 NA 


 76.77 
 1,2 


 OR- 
 1- 
 06- 


 3213 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS3 
  


 Electronic 
  
 No 


 Flow 


 Through 


 NA 
 NA 


 NA 
 NA 


 89.13 


 OR- 
 1- 
 06- 


 3214 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Non 


 DS0, 


 DS1, 
 DS3 
  
 Electronic 


  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 100.0 
 NA 
 1,2,3,4 


 OR- 
 1- 
 08- 


 3214 


 % 
 On 


 Time 


 LSRC 


 < 
 6 
 Lines 


  
 Non 


 DS0, 
 DS1, 


 & 
 DS3 


  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 3210 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS0 
  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 3211 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS1 
  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 3213 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


 DS3 
  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 


 OR- 
 1- 
 10- 


 3214 


 % 
 On 


 Time 


 LSRC 


 >= 
 6 
 Lines 


  
 Non 


 DS0, 


 DS1, 
 DS3 
  
 Fax 


 NA 
 NA 


 NA 
 NA 
 NA 
21
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  22  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 OR- 
 2- 
 04- 


 3200 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Electronic 


  
 No 


 Flow 


 Through 


 85.93 
 85.00 
 72.35 
 91.94 
 100.0 
 5 


 OR- 
 2- 
 06- 


 3200 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  


 Electronic 
  
 No 


 Flow 


 Through 


 100.0 
 100.0 
 100.0 
 NA 


 95.27 
 1,2 


 OR- 
 2- 
 08- 


 3200 


 % 
 On 


 Time 


 LSR 
 Reject 


 < 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 


 NA 


 OR- 
 2- 
 10- 


 3200 


 % 
 On 


 Time 


 LSR 
 Reject 


 >= 
 6 
 Lines 


  
 Fax 


 NA 
 NA 


 NA 
 NA 


 NA 


 POTS 
 / 
 Special 


 Services 


 - 
 Aggregate 


 OR- 
 3 
 - 
 Percent 


 Rejects 


 OR- 
 3- 
 01- 


 3000 


 % 
 Rejects 


 47.22 
 40.86 
 35.55 
 38.39 
 40.21 


 OR- 
 4 
 - 
 Timeliness 


 of 
 Completion 


 Notification 


 OR- 
 4- 
 02- 


 3000 


 Completion 


 Notice 
  
 % 


 On 


 Time 


 95.24 
 97.30 
 96.00 
 97.11 
 95.10 


 OR- 
 4- 
 05- 


 3000 


 Work 
 Completion 


 Notice 
  
 % 


 On 


 Time 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 


 OR- 
 4- 
 09- 


 3000 


 % 
 SOP 


 to 
 Bill 


 Completion 


 w/  in 
 3 
 Business 


 Days 


 94.52 
 97.94 
 91.12 
 95.43 
 91.88 


 OR- 
 5 
 - 
 Percent 


 Flow- 
 Through 


 OR- 
 5- 
 01- 


 3000 


 % 
 Flow 


 Through 


  
 Total 


 47.84 
 51.35 
 35.78 
 53.95 
 52.72 


 OR- 
 5- 
 02- 


 3000 


 % 
 Flow 


 Through 


  
 Simple 


 47.06 
 51.01 
 31.29 
 52.00 
 51.16 


 OR- 
 5- 
 03- 


 3000 


 % 
 Flow 


 Through 


  
 Achieved 


 82.83 
 77.93 
 85.34 
 89.82 
 90.50 


 OR- 
 6 
 - 
 Order 


 Accuracy 


 OR- 
 6- 
 01- 


 3000 


 % 
 Accuracy 


  
 Orders 


 97.71 
 97.92 
 96.85 
 96.65 
 97.25 


 OR- 
 6- 
 02- 


 3000 


 % 
 Accuracy 


  
 Opportunities 


 97.29 
 99.26 
 99.32 
 99.80 
 99.88 


 OR- 
 6- 
 03- 


 3000 


 % 
 Accuracy 


  
 Local 


 Service 


 Request 


 Confirmation 


 0.02 
 0.02 
 0.02 
 0.00 
 0.00 


 POTS 
 - 
 Provisioning  PR-  2  -  Average  Completed 


 Interval 


 PR- 
 2- 
 01- 


 3111 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 
  
 Hot 


 Cut 
 Loop 


 2.62 
 6.23 
 3.66 


 5.47 
 2.44 
 5.36 
 1.82 


 4.94 
 2.75 
 5.10 


 PR- 
 2- 
 01- 


 3122 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 
  
 Other 


 (Switch 


 & 
 INP) 


 2.62 
 0.00 
 3.66 
 NA 


 2.44 
 3.08 
 1.82 


 3.21 
 2.75 
 2.46 


 1 


 PR- 
 2- 
 01- 


 3140 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 
  
 Platform 


 2.62 
 1.59 
 3.66 


 1.54 
 2.44 
 1.64 
 1.82 


 1.42 
 2.75 
 1.49 
22
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  23  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 2- 
 03- 


 3112 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (1 
 5 


 Lines) 
  
 Loop 


 4.24 
 4.56 
 4.41 


 5.86 
 4.35 
 5.59 
 4.18 


 6.33 
 4.33 
 5.20 
 2,4,5 


 PR- 
 2- 
 03- 


 3140 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (1 
 5 


 Lines) 
  
 Platform 


 4.24 
 2.75 
 4.41 


 2.39 
 4.35 
 3.08 
 4.18 


 2.41 
 4.33 
 3.53 


 PR- 
 2- 
 04- 


 3112 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (6 
 9 


 Lines) 
  
 Loop 


 6.45 
 NA 


 5.52 
 NA 


 7.06 
 6.00 
 6.01 
 18.00 


 5.84 
 6.00 
 3,4,5 


 PR- 
 2- 
 04- 


 3140 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (6 
 9 


 Lines) 
  
 Platform 


 6.45 
 2.00 
 5.52 


 1.50 
 7.06 
 3.50 
 6.01 


 1.57 
 5.84 
 1.67 
 1,2,3,  4,5 


 PR- 
 2- 
 05- 


 3112 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (>= 
 10 


 Lines) 
  
 Loop 


 7.41 
 NA 


 7.23 
 9.00 
 7.59 
 NA 


 6.14 
 8.50 
 6.18 
 NA 


 2,4 


 PR- 
 2- 
 05- 


 3140 


 Average 
 Interval 
 Completed 


  
 Dispatch 


 (>= 
 10 


 Lines) 
  
 Platform 


 7.41 
 2.00 
 7.23 


 2.00 
 7.59 
 2.25 
 6.14 


 2.83 
 6.18 
 2.00 
 1,2,3,  4,5 


 PR- 
 4 
 - 
 Missed 


 Appointments 


 PR- 
 4- 
 02- 


 3100 


 Average 
 Delay 
 Days 
  
 Total 


 3.50 
 3.50 
 3.36 


 4.13 
 2.24 
 14.05 


 3.58 
 3.73 
 2.48 
 1.91 


 PR- 
 4- 
 04- 


 3113 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 Dispatch 


  


 Loop 
 New 


 11.27 
 3.03 
 11.86 


 2.38 
 10.74 


 1.82 
 11.55 


 1.11 
 11.08 


 1.50 


 PR- 
 4- 
 04- 


 3140 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 Dispatch 


  


 Platform 


 11.27 
 3.49 
 11.86 


 8.24 
 10.74 


 5.19 
 11.55 


 3.18 
 11.08 


 8.05 


 PR- 
 4- 
 05- 


 3123 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 No 


 Dispatch 
  
 Other 


 than 
 Platform 


 & 
 Hot 


 Cut 


 0.65 
 0.00 
 0.99 


 0.00 
 0.66 
 0.00 
 0.79 


 0.79 
 0.73 
 0.00 


 PR- 
 4- 
 05- 


 3140 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 No 


 Dispatch 
  
 Platform 


 0.65 
 0.25 
 0.99 


 0.22 
 0.66 
 0.44 
 0.79 


 0.33 
 0.73 
 0.23 


 PR- 
 4- 
 07- 


 3540 


 % 
 On 


 Time 


 Performance 


  
 LNP 


 97.80 
 98.62 
 95.59 
 96.43 
 95.82 


 PR- 
 4- 
 10- 


 3113 


 % 
 MA 


  
 VZ 


  
 Std. 


 Interval 


 (W 
 Coded) 


 Orders 


  
 Disp. 


  
 Loop 


 New 


 11.38 
 0.00 
 11.81 


 0.00 
 10.62 


 3.13 
 11.57 


 7.14 
 11.40 


 0.00 


 PR- 
 4- 
 10- 


 3140 


 % 
 MA 


  
 VZ 


  
 Std. 


 Interval 


 (W 
 Coded) 


 Orders 


  
 Disp. 


  
 Platform 


 11.38 
 4.55 
 11.81 


 7.89 
 10.62 


 7.69 
 11.57 


 2.04 
 11.40 


 2.86 


 PR- 
 4- 
 11- 


 3123 


 % 
 MA 


  
 VZ 


  
 Std. 


 Interval 


 (W 
 Coded) 


 Orders 


  
 No 


 Disp. 


  
 Other 


 than 
 Platform 


 & 
 Hot 


 Cut 


 0.63 
 0.00 
 0.73 


 0.00 
 0.66 
 0.00 
 0.64 


 2.50 
 0.71 
 0.00 


 2 


 PR- 
 4- 
 11- 


 3140 


 % 
 MA 


  
 VZ 


  
 Std. 


 Interval 


 (W 
 Coded) 


 Orders 


  
 No 


 Disp. 


  
 Platform 


 0.63 
 0.44 
 0.73 


 0.28 
 0.66 
 0.53 
 0.64 


 0.35 
 0.71 
 0.18 


 PR- 
 6 
 - 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 3112 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 
  
 Loop 


 5.40 
 1.97 
 5.57 


 2.25 
 4.61 
 2.18 
 4.72 


 1.90 
 4.86 
 2.37 
23
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  24  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 6- 
 01- 


 3140 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 
  
 Platform 


 5.40 
 1.10 
 5.57 


 0.68 
 4.61 
 0.97 
 4.72 


 1.02 
 4.86 
 1.33 


 PR- 
 6- 
 02- 


 3112 


 % 
 Installation 


 Troubles 
 reported 
 within 
 7 
 Days 


  
 Loop 


 3.63 
 0.90 
 3.70 


 1.19 
 3.12 
 1.28 
 3.12 


 1.23 
 3.23 
 1.31 


 PR- 
 6- 
 02- 


 3140 


 % 
 Installation 


 Troubles 
 reported 
 within 
 7 
 Days 


  
 Platform 


 3.63 
 0.37 
 3.70 


 0.32 
 3.12 
 0.28 
 3.12 


 0.40 
 3.23 
 0.62 


 PR- 
 6- 
 03- 


 3112 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 
  
 FOK/  TOK/ 


 CPE 
  
 Loop 


 3.96 
 3.60 
 3.72 


 3.85 
 3.12 
 3.08 
 3.23 


 2.01 
 3.35 
 2.42 


 PR- 
 6- 
 03- 


 3121 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 
  
 FOK/ 


 TOK/ 
 CPE 
  
 Other 


 3.96 
 NA 


 3.72 
 2350 
 3.12 
 38.82 


 3.23 
 70.41 


 3.35 
 70.09 


 2 


 PR- 
 8 
 - 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 PR- 
 8- 
 01- 


 3100 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 8- 
 02- 


 3100 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 9 
 - 
 Hot 


 Cuts 


 PR- 
 9- 
 08- 


 3520 


 Average 
 Duration 


 of 
 Service 


 Interruption 


 11.56 
 18.63 
 19.59 
 22.43 
 8.01 
 5 


 Complex 
 Services 
 - 
 2 
 Wire 


 Digital 


 PR- 
 2 
 - 
 Average 


 Completed 


 Interval 


 PR- 
 2- 
 01- 


 3341 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 6.00 
 NA 


 6.00 
 NA 


 6.00 
 NA 


 6.00 
 NA 


 6.20 
 0.00 


 5 


 PR- 
 2- 
 02- 


 3341 


 Average 
 Interval 
 Completed 


  
 Total 


 Dispatch 


 6.03 
 5.57 
 6.48 


 5.00 
 6.04 
 5.00 
 6.17 


 5.60 
 6.18 
 16.50 


 1,2,3,  4,5 


 PR- 
 4 
 - 
 Missed 


 Appointments 


 PR- 
 4- 
 02- 


 3341 


 Average 
 Delay 
 Days 
  
 Total 


 2.33 
 2.00 
 3.73 


 3.50 
 2.57 
 2.00 
 1.77 
 NA 


 2.53 
 1.50 
 1,2,3,5 


 PR- 
 4- 
 04- 


 3341 


 % 
 MA 


  
 VZ 


  
 Dispatch 


 8.04 
 0.00 
 7.38 


 1.75 
 6.45 
 1.30 
 8.74 


 0.00 
 7.36 
 0.00 


 PR- 
 4- 
 05- 


 3341 


 % 
 MA 


  
 VZ 


  
 No 


 Dispatch 


 0.21 
 NA 


 1.10 
 NA 


 0.79 
 NA 


 0.30 
 NA 


 1.80 
 NA 


 PR- 
 4- 
 10- 


 3341 


 % 
 MA 


  
 VZ 


  
 Std. 


 Interval 


 (W 
 Coded) 


 Orders 


  
 Dispatch 


 9.56 
 8.93 
 9.23 


 2.50 
 7.99 
 1.72 
 10.88 


 0.00 
 10.52 


 1.82 


 PR- 
 6 
 - 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 3341 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 5.58 
 5.19 
 4.76 


 8.62 
 4.93 
 6.33 
 5.21 


 5.56 
 5.22 
 5.68 


 PR- 
 6- 
 03- 


 3341 


 % 
 Inst. 


 Troubles 


 reported 
 w/ 
 in 
 30 


 Days 


  


 FOK/ 
 TOK/ 
 CPE 


 5.19 
 10.39 


 3.96 
 6.90 
 3.01 
 5.06 
 4.08 


 8.33 
 6.29 
 0.00 


 PR- 
 8 
 - 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 PR- 
 8- 
 01- 


 3341 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
24
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  25  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 8- 
 02- 


 3341 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
25
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  26  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 Complex 
 Services 
 - 
 2 
 Wire 


 xDSL 


 PR- 
 2 
 - 
 Average 


 Completed 


 Interval 


 PR- 
 2- 
 01- 


 3342 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 4.62 
 5.83 
 4.20 


 3.60 
 3.98 
 4.25 
 3.33 


 6.00 
 3.21 
 5.40 
 1,2,3,  4,5 


 PR- 
 2- 
 01- 


 3343 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 3.12 
 4.20 


 3.04 
 3.98 
 3.02 
 3.33 


 3.01 
 3.21 
 3.48 


 PR- 
 2- 
 02- 


 3342 


 Average 
 Interval 
 Completed 


  
 Total 


 Dispatch 


 4.74 
 5.72 
 5.25 


 5.57 
 4.65 
 5.44 
 3.63 


 5.59 
 3.50 
 5.65 


 PR- 
 2- 
 02- 


 3343 


 Average 
 Interval 
 Completed 


  
 Total 


 Dispatch 


 3.22 
 5.25 


 3.14 
 4.65 
 3.09 
 3.63 


 3.00 
 3.50 
 3.11 


 2 


 PR- 
 4 
 - 
 Missed 


 Appointments 


 PR- 
 4- 
 02- 


 3342 


 Average 
 Delay 
 Days 
  
 Total 


 9.02 
 1.70 
 3.00 


 2.50 
 8.95 
 1.25 
 11.32 


 1.20 
 7.60 
 2.00 
 2,3,4,5 


 PR- 
 4- 
 02- 


 3343 


 Average 
 Delay 
 Days 
  
 Total 


 1.00 
 7.72 


 1.00 
 2.92 
 6.00 
 8.83 


 4.50 
 1.76 
 NA 


 1,2,3,4 


 PR- 
 4- 
 04- 


 3342 


 % 
 MA 


  
 VZ 


  
 Dispatch 


 7.47 
 0.00 
 6.12 


 0.00 
 5.92 
 0.31 
 4.09 


 0.00 
 5.41 
 0.24 


 PR- 
 4- 
 04- 


 3343 


 % 
 MA 


  
 VZ 


  
 Dispatch 


 3.57 
 6.12 


 6.25 
 5.92 
 5.88 
 4.09 


 0.00 
 5.41 
 0.00 


 PR- 
 4- 
 05- 


 3342 


 % 
 MA 


  
 VZ 


  
 No 


 Dispatch 


 PR- 
 4- 
 05- 


 3343 


 % 
 MA 


  
 VZ 


  
 No 


 Dispatch 


 NA 
 1.46 
 0.00 
 0.22 
 0.00 
 0.28 


 2.25 
 0.06 
 0.00 


 PR- 
 4- 
 10- 


 3342 


 % 
 MA 


  
 VZ 


  
 Std. 


 Interval 


 (W 
 Coded) 


 Orders 


  
 Dispatch 


 3.14 
 7.95 


 1.97 
 7.53 
 1.79 
 6.04 


 1.27 
 7.36 
 0.33 


 PR- 
 4- 
 11- 


 3342 


 % 
 MA 


  
 VZ 


  
 Std. 


 Interval 


 (W 
 Coded) 


 Orders 


  
 No 


 Dispatch 


 1.49 
 0.44 


 0.00 
 0.49 
 0.00 
 0.35 


 3.30 
 0.07 
 0.00 


 PR- 
 4- 
 14- 


 3342 


 % 
 Completed 


 On 
 Time 


  
 With 


 DD 
 2 
 Test 


 Rslts, 
 with 
 800 
 #& 
 Serial# 


 100.0 
 99.70 
 98.72 
 97.27 
 97.88 


 PR- 
 6 
 - 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 3342 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 10.42 
 8.36 
 10.19 


 4.06 
 9.87 
 6.93 
 9.60 


 7.43 
 9.20 
 5.05 


 PR- 
 6- 
 01- 


 3343 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 1.23 
 11.58 


 0.00 
 6.95 
 1.15 
 3.59 


 0.56 
 3.16 
 0.47 


 PR- 
 6- 
 03- 


 3342 


 % 
 Inst. 


 Troubles 


 reported 
 w/ 
 in 
 30 


 Days 


  


 FOK/ 
 TOK/ 
 CPE 


 10.11 
 5.79 
 8.93 


 6.67 
 5.67 
 4.82 
 2.85 


 8.11 
 2.66 
 7.34 


 PR- 
 6- 
 03- 


 3343 


 % 
 Inst. 


 Troubles 


 reported 
 w/ 
 in 
 30 


 Days 


 - 


 FOK/ 
 TOK/ 
 CPE 


 10.11 
 7.41 
 8.93 
 10.53 


 5.67 
 4.60 
 2.85 


 3.35 
 2.66 
 6.13 


 PR- 
 8 
 - 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 PR- 
 8- 
 01- 


 3342 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 8- 
 01- 


 3343 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 8- 
 02- 


 3342 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
26
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  27  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 8- 
 02- 


 3343 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 POTS 
 & 
 Complex 


 Aggregate 


 Special 
 Services 


 - 
 Provisioning 


 PR- 
 2 
 - 
 Average 


 Completed 


 Interval 


 PR- 
 2- 
 01- 


 3200 


 Average 
 Interval 
 Completed 


  
 Total 


 No 


 Dispatch 


 7.50 
 NA 


 7.97 
 NA 


 7.89 
 NA 


 10.92 
 NA 


 14.71 
 NA 


 PR- 
 2- 
 02- 


 3200 


 Average 
 Interval 
 Completed 


  
 Total 


 Dispatch 


 6.80 
 13.25 


 8.87 
 14.00 


 9.35 
 15.29 


 9.45 
 11.00 
 17.06 
 13.86 


 1,2,3 


 PR- 
 2- 
 06- 


 3210 


 Average 
 Interval 
 Completed 


  
 DS0 


 5.58 
 NA 


 7.60 
 NA 


 8.10 
 6.67 
 13.44 


 7.00 
 16.33 


 6.00 
 3,4,5 


 PR- 
 2- 
 07- 


 3211 


 Average 
 Interval 
 Completed 


  
 DS1 


 7.43 
 13.00 


 9.21 
 14.00 


 9.04 
 13.00 


 9.58 
 9.33 
 15.01 


 14.67 
 1,2,3,5 


 PR- 
 2- 
 08- 


 3213 


 Average 
 Interval 
 Completed 


  
 DS3 


 NA 
 NA 
 NA 
 NA 


 NA 
 NA 


 NA 
 NA 


 NA 
 NA 


 PR- 
 2- 
 09- 


 3510 


 Average 
 Interval 
 Completed 


  
 EEL 


 7.43 
 13.33 


 12.00 
 19.00 
 12.75 
 13.14 
 1,2,3,  4,5 


 PR- 
 4 
 - 
 Missed 


 Appointments 


 PR- 
 4- 
 01- 


 3200 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 Specials 


 8.86 
 0.00 
 2.52 


 4.76 
 4.25 
 5.56 
 3.85 


 4.76 
 4.01 
 8.82 


 PR- 
 4- 
 01- 


 3510 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 EEL 


 8.80 
 4.35 
 2.99 


 0.00 
 3.06 
 8.00 
 2.19 


 1.82 
 3.53 
 15.22 


 PR- 
 4- 
 01- 


 3530 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 IOF 


 NA 
 0.00 
 NA 


 0.00 
 NA 


 0.00 
 NA 


 0.00 
 NA 


 0.00 
 1,2,3,5 


 PR- 
 4- 
 02- 


 3200 


 Average 
 Delay 
 Days 
  
 Specials 


 7.26 
 NA 


 3.88 
 1.00 
 6.97 
 11.00 


 7.87 
 1.00 
 6.77 
 3.67 
 2,3,4,5 


 PR- 
 4- 
 02- 


 3510 


 Average 
 Delay 
 Days 
  
 EEL 


 5.10 
 2.00 
 4.24 
 NA 


 2.63 
 4.50 
 4.05 


 4.00 
 6.79 
 2.71 
 1,3,4,5 


 PR- 
 4- 
 02- 


 3530 


 Average 
 Delay 
 Days 
  
 IOF 


 NA 
 NA 
 NA 
 NA 


 NA 
 NA 


 NA 
 NA 


 NA 
 NA 


 PR- 
 4- 
 09- 


 3200 


 % 
 MA 


  
 Verizon 


  
 Standard 


 Interval 
 (W 


 Coded) 
 Orders 
  
 Specials 


 8.82 
 0.00 
 3.21 


 0.00 
 4.30 
 0.00 
 3.96 


 6.25 
 4.01 
 20.00 


 1,2 


 PR- 
 4- 
 09- 


 3510 


 % 
 MA 


  
 Verizon 


  
 Standard 


 Interval 
 (W 


 Coded) 
 Orders 
  
 EEL 


 9.80 
 16.67 


 4.40 
 0.00 
 3.03 
 25.00 


 0.81 
 9.09 
 2.46 
 17.65 


 1,2,3 


 PR- 
 4- 
 09- 


 3530 


 % 
 MA 


  
 Verizon 


  
 Standard 


 Interval 
 (W 


 Coded) 
 Orders 
  
 IOF 


 NA 
 NA 
 NA 


 0.00 
 NA 


 0.00 
 NA 


 0.00 
 NA 


 0.00 
 2,3,4,5 


 PR- 
 6 
 - 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 3200 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 2.14 
 11.11 


 1.71 
 6.90 
 1.89 
 8.96 
 2.92 


 4.07 
 3.18 
 7.41 


 PR- 
 6- 
 03- 


 3200 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 
  
 FOK/ 


 TOK/ 
 CPE 


 1.02 
 0.00 
 1.32 


 3.45 
 0.90 
 0.00 
 0.73 


 2.44 
 1.63 
 0.93 


 PR- 
 8 
 - 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 PR- 
 8- 
 01- 


 3200 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 8- 
 02- 


 3200 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
27
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  28  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 POTS 
 - 
 Maintenance  MR-  2  -  Trouble  Report 


 Rate 


 MR- 
 2- 
 02- 


 3112 


 Network 


 Trouble 
 Report 
 Rate 
  
 Loop 


 0.90 
 0.63 
 0.98 


 0.59 
 0.95 
 0.61 
 0.83 


 0.55 
 1.00 
 0.60 


 MR- 
 2- 
 02- 


 3140 


 Network 


 Trouble 
 Report 
 Rate 
  
 Platform 


 0.90 
 0.80 
 0.98 


 0.76 
 0.95 
 0.83 
 0.83 


 0.69 
 1.00 
 0.77 


 MR- 
 2- 
 03- 


 3112 


 Network 


 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


  
 Loop 


 0.11 
 0.03 
 0.15 


 0.06 
 0.12 
 0.02 
 0.10 


 0.04 
 0.10 
 0.05 


 MR- 
 2- 
 03- 


 3140 


 Network 


 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


  
 Platform 


 0.11 
 0.28 
 0.15 


 0.25 
 0.12 
 0.24 
 0.10 


 0.22 
 0.10 
 0.16 


 MR- 
 2- 
 04- 


 3112 


 % 
 Subsequent 


 Reports 
  
 Loop 


 8.04 
 0.00 
 8.12 


 0.00 
 6.24 
 0.00 
 5.90 


 0.00 
 5.91 
 0.00 


 MR- 
 2- 
 04- 


 3140 


 % 
 Subsequent 


 Reports 
  
 Platform 


 8.04 
 5.29 
 8.12 


 4.59 
 6.24 
 6.69 
 5.90 
 13.43 


 5.91 
 19.92 


 MR- 
 2- 
 05- 


 3112 


 % 
 CPE/  TOK/ 


 FOK 
 Trouble 


 Report 
 Rate 
  


 Loop 


 0.81 
 0.98 
 0.86 


 0.90 
 0.82 
 0.83 
 0.69 


 0.68 
 0.77 
 0.70 


 MR- 
 2- 
 05- 


 3140 


 % 
 CPE/  TOK/ 


 FOK 
 Trouble 


 Report 
 Rate 
  


 Platform 


 0.81 
 0.82 
 0.86 


 0.71 
 0.82 
 0.65 
 0.69 


 0.57 
 0.77 
 0.58 


 MR- 
 3 
 - 
 Missed 


 Repair 
 Appointments 


 MR- 
 3- 
 01- 


 3112 


 % 
 Missed 


 Repair 
 Appointment 


  
 Loop 


 16.52 
 9.29 
 19.89 


 6.69 
 17.70 


 10.51 
 18.87 


 7.94 
 19.87 


 6.74 


 MR- 
 3- 
 01- 


 3140 


 % 
 Missed 


 Repair 
 Appointment 


  
 Platform 


 16.52 
 18.05 
 19.89 


 27.39 
 17.70 
 27.78 
 18.87 


 20.87 
 19.87 
 22.61 


 MR- 
 3- 
 02- 


 3112 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 
  
 Loop 


 14.50 
 13.33 
 23.47 


 34.62 
 10.81 
 25.00 


 7.73 
 5.26 
 6.71 
 8.33 


 3 


 MR- 
 3- 
 02- 


 3140 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 
  
 Platform 


 14.50 
 21.74 
 23.47 


 39.22 
 10.81 
 23.81 


 7.73 
 2.74 
 6.71 
 12.50 


 MR- 
 3- 
 03- 


 3112 


 % 
 Missed 


 Repair 
 Appointment 


  
 CPE 


 /TOK/  FOK 
  
 Loop 


 9.83 
 6.18 
 15.05 


 9.76 
 9.26 
 6.90 
 9.01 


 2.86 
 9.03 
 3.34 


 MR- 
 3- 
 03- 


 3140 


 % 
 Missed 


 Repair 
 Appointment 


  
 CPE 


 /TOK/ 
 FOK 
  
 Platform 


 9.83 
 22.79 


 15.05 


 31.29 
 9.26 
 20.24 


 9.01 
 11.11 


 9.03 
 10.68 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 3112 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


  
 Loop 


 20.58 
 19.39 
 23.43 


 18.25 
 20.55 
 17.13 
 21.97 


 15.54 
 22.69 
 15.92 


 MR- 
 4- 
 01- 


 3140 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


  
 Platform 


 20.58 
 21.69 
 23.43 


 25.01 
 20.55 
 23.51 
 21.97 


 17.53 
 22.69 
 19.01 


 MR- 
 4- 
 02- 


 3112 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


  
 Loop 


 21.77 
 19.76 
 24.94 


 18.13 
 22.02 
 17.30 
 23.71 


 16.06 
 24.28 
 16.38 


 MR- 
 4- 
 02- 


 3140 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


  


 Platform 


 21.77 
 23.61 
 24.94 


 26.03 
 22.02 
 25.07 
 23.71 


 20.57 
 24.28 
 20.83 


 MR- 
 4- 
 03- 


 3112 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 


 Trouble 
  
 Loop 


 10.80 
 12.50 
 13.45 


 19.48 
 9.30 
 11.26 


 7.97 
 8.63 
 7.50 
 10.51 


 3 
28
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  29  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 MR- 
 4- 
 03- 


 3140 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 


 Trouble 
  
 Platform 


 10.80 
 16.12 
 13.45 


 21.86 
 9.30 
 18.17 


 7.97 
 7.92 
 7.50 
 10.10 


 MR- 
 4- 
 04- 


 3112 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


  


 Loop 


 74.46 
 79.66 
 67.39 


 80.68 
 73.54 
 85.21 
 71.00 


 85.98 
 68.13 
 82.68 


 MR- 
 4- 
 04- 


 3140 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


  


 Platform 


 74.46 
 75.42 
 67.39 


 62.50 
 73.54 
 69.89 
 71.00 


 77.23 
 68.13 
 77.25 


 MR- 
 4- 
 06- 


 3140 


 % 
 Out 


 of 
 Service 


 > 
 4 
 hours 


  
 Platform 


 78.07 
 77.05 
 80.76 


 82.44 
 77.65 
 78.95 
 79.46 


 74.76 
 83.50 
 80.88 


 MR- 
 4- 
 07- 


 3112 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


  
 Loop 


 61.11 
 59.91 
 64.89 


 59.56 
 62.08 
 53.47 
 64.31 


 47.98 
 68.31 
 55.65 


 MR- 
 4- 
 07- 


 3140 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


  
 Platform 


 61.11 
 68.03 
 64.89 


 70.99 
 62.08 
 64.74 
 64.31 


 60.00 
 68.31 
 63.24 


 MR- 
 4- 
 08- 


 3112 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


  
 Loop 


 23.64 
 17.97 
 29.39 


 19.56 
 23.90 
 13.86 
 25.85 


 15.66 
 29.05 
 18.83 


 MR- 
 4- 
 08- 


 3140 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


  
 Platform 


 23.64 
 24.59 
 29.39 


 35.88 
 23.90 
 28.95 
 25.85 


 26.67 
 29.05 
 21.69 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Reports 


 MR- 
 5- 
 01- 


 3112 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


  
 Loop 


 17.82 
 25.76 
 18.88 


 26.44 
 17.83 
 24.30 
 17.22 


 18.08 
 17.91 
 18.95 


 MR- 
 5- 
 01- 


 3140 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


  
 Platform 


 17.82 
 12.29 
 18.88 


 18.75 
 17.83 
 17.20 
 17.22 


 13.86 
 17.91 
 16.93 


 Complex 
 Services 
 - 
 2 
 Wire 


 Digital 


 MR- 
 2 
 - 
 Trouble 


 Report 
 Rate 


 MR- 
 2- 
 02- 


 3341 


 Network 


 Trouble 
 Report 
 Rate 
  
 Loop 


 0.52 
 0.81 
 0.48 


 0.67 
 0.47 
 1.05 
 0.48 


 0.64 
 0.52 
 0.67 


 MR- 
 2- 
 03- 


 3341 


 Network 


 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


 0.14 
 0.12 
 0.15 


 0.19 
 0.15 
 0.14 
 0.15 


 0.10 
 0.15 
 0.03 


 MR- 
 2- 
 04- 


 3341 


 % 
 Subsequent 


 Reports 


 14.62 
 0.00 
 10.97 


 0.00 
 11.56 


 0.00 
 11.71 


 0.00 
 14.75 


 0.00 


 MR- 
 3 
 - 
 Missed 


 Repair 
 Appointments 


 MR- 
 3- 
 01- 


 3341 


 % 
 Missed 


 Repair 
 Appointment 


  
 Loop 


 43.14 
 14.29 
 45.80 


 4.76 
 47.27 


 6.45 
 48.35 


 5.26 
 39.74 


 5.00 


 MR- 
 3- 
 02- 


 3341 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 


 41.12 
 0.00 
 32.20 


 16.67 
 34.48 
 25.00 
 30.63 


 0.00 
 31.86 


 0.00 
 1,2,3,  4,5 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 3341 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 23.67 
 27.89 
 23.87 


 17.06 
 25.73 
 21.50 
 25.45 


 20.71 
 21.72 
 21.29 


 MR- 
 4- 
 02- 


 3341 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


 25.24 
 30.95 
 26.82 


 16.99 
 29.26 
 20.43 
 26.80 


 21.76 
 24.15 
 21.52 


 MR- 
 4- 
 03- 


 3341 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 


 Trouble 


 17.80 
 6.46 
 14.64 


 17.30 
 14.59 
 29.77 
 21.05 


 14.08 
 13.32 
 16.77 
 1,2,3,  4,5 


 MR- 
 4- 
 07- 


 3341 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 53.87 
 76.67 
 61.78 


 44.00 
 62.72 
 69.70 
 60.69 


 73.68 
 52.69 
 63.16 


 MR- 
 4- 
 08- 


 3341 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 35.92 
 36.67 
 35.91 


 20.00 
 34.49 
 27.27 
 35.11 


 31.58 
 27.96 
 21.05 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Reports 


 MR- 
 5- 
 01- 


 3341 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 13.78 
 21.88 
 14.99 


 14.81 
 14.73 
 14.29 
 16.84 


 40.91 
 17.10 


 9.52 
29
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  30  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 Complex 
 Services 
 - 
 2 
 Wire 


 xDSL 


 MR- 
 2 
 - 
 Trouble 


 Report 
 Rate 


 MR- 
 2- 
 02- 


 3342 


 Network 


 Trouble 
 Report 
 Rate 
  
 Loop 


 0.79 
 1.21 


 0.72 
 1.28 
 0.80 
 1.10 


 0.58 
 1.27 
 0.72 


 MR- 
 2- 
 02- 


 3343 


 Network 


 Trouble 
 Report 
 Rate 
  
 Loop 


 0.00 
 1.21 


 0.00 
 1.28 
 0.00 
 1.10 


 0.00 
 1.27 
 0.05 


 MR- 
 2- 
 03- 


 3342 


 Network 


 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


 0.06 
 0.17 


 0.06 
 0.20 
 0.11 
 0.15 


 0.05 
 0.15 
 0.05 


 MR- 
 2- 
 03- 


 3343 


 Network 


 Trouble 
 Report 
 Rate 
  
 Central 


 Office 


 0.13 
 0.17 


 0.00 
 0.20 
 0.06 
 0.15 


 0.06 
 0.15 
 0.00 


 MR- 
 3 
 - 
 Missed 


 Repair 
 Appointments 


 MR- 
 3- 
 01- 


 3342 


 % 
 Missed 


 Repair 
 Appointment 


  
 Loop 


 9.93 
 24.15 


 7.21 
 21.13 


 11.54 
 21.50 


 10.20 
 23.15 
 12.07 


 MR- 
 3- 
 01- 


 3343 


 % 
 Missed 


 Repair 
 Appointment 


  
 Loop 


 NA 
 24.15 
 NA 


 21.13 
 NA 


 21.50 
 NA 


 23.15 
 0.00 


 5 


 MR- 
 3- 
 02- 


 3342 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 


 33.33 
 30.51 


 20.00 
 20.51 
 13.33 
 14.25 


 0.00 
 14.21 


 0.00 


 4 


 MR- 
 3- 
 02- 


 3343 


 % 
 Missed 


 Repair 
 Appointment 


  
 Central 


 Office 


 25.00 
 30.51 
 NA 


 20.51 
 0.00 
 14.25 


 0.00 
 14.21 


 0.00 
 1,3,4,5 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 3342 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 MR- 
 4- 
 02- 


 3342 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


 22.82 
 29.61 


 21.20 
 26.72 
 24.57 
 27.21 


 20.45 
 27.96 
 20.79 


 MR- 
 4- 
 02- 


 3343 


 Mean 
 Time 
 to 
 Repair 


 - 
 Loop 


 Trouble 


 NA 
 29.61 
 NA 


 26.72 
 NA 


 27.21 
 NA 


 27.96 
 75.92 


 5 


 MR- 
 4- 
 03- 


 3342 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 


 Trouble 


 14.57 
 19.91 


 21.30 
 18.22 
 13.46 
 14.36 


 9.48 
 13.18 


 12.95 


 4 


 MR- 
 4- 
 03- 


 3343 


 Mean 
 Time 
 To 
 Repair 


  
 Central 


 Office 


 Trouble 


 19.98 
 19.91 
 NA 


 18.22 
 11.43 
 14.36 


 7.50 
 13.18 


 1.03 
 1,3,4,5 


 MR- 
 4- 
 04- 


 3343 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


 50.00 
 59.27 
 NA 


 66.18 
 66.67 
 63.74 


 100.0 
 62.15 
 50.00 
 1,3,4,5 


 MR- 
 4- 
 07- 


 3342 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 62.76 
 75.53 


 53.70 
 73.58 
 62.96 
 74.91 


 51.65 
 77.67 
 61.32 


 MR- 
 4- 
 07- 


 3343 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 66.67 
 75.53 
 NA 


 73.58 
 33.33 
 74.91 


 0.00 
 77.67 


 0.00 
 1,3,4,5 


 MR- 
 4- 
 08- 


 3342 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 25.52 
 39.38 


 28.70 
 32.29 
 31.85 
 34.52 


 20.88 
 35.11 
 26.42 


 MR- 
 4- 
 08- 


 3343 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 33.33 
 39.38 
 NA 


 32.29 
 33.33 
 34.52 


 0.00 
 35.11 


 0.00 
 1,3,4,5 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Reports 


 MR- 
 5- 
 01- 


 3342 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 14.00 
 22.13 


 14.05 
 20.23 
 13.10 
 19.99 


 16.98 
 21.08 
 28.00 


 MR- 
 5- 
 01- 


 3343 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 0.00 
 22.13 


 NA 


 20.23 
 0.00 
 19.99 


 0.00 
 21.08 


 50.00 
 1,3,4,5 


 Special 
 Services 


 - 
 Maintenance 


 MR- 
 2 
 - 
 Trouble 


 Report 
 Rate 


 MR- 
 2- 
 01- 


 3200 


 Network 


 Trouble 
 Report 
 Rate 


 0.17 
 2.59 
 0.16 


 1.70 
 0.20 
 1.42 
 0.17 


 2.22 
 0.17 
 2.72 


 MR- 
 2- 
 05- 


 3200 


 % 
 CPE/  TOK/ 


 FOK 
 Trouble 


 Report 
 Rate 


 0.24 
 2.22 
 0.24 


 2.04 
 0.24 
 2.07 
 0.22 


 2.41 
 0.25 
 3.43 
30
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  31  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 3200 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 5.09 
 8.40 
 5.90 


 8.70 
 5.26 
 4.39 
 5.02 


 5.70 
 5.36 
 8.80 


 1 


 MR- 
 4- 
 02- 


 3200 


 Mean 
 Time 
 to 
 Repair 


  
 Loop 


 Trouble 


 6.29 
 7.58 
 7.98 


 8.99 
 6.74 
 4.94 
 6.71 


 5.58 
 7.03 
 13.34 


 1,2 


 MR- 
 4- 
 04- 


 3200 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


 98.72 
 90.48 
 97.26 


 93.33 
 98.06 
 100.0 
 98.36 


 95.65 
 97.92 
 93.55 


 1 


 MR- 
 4- 
 06- 


 3200 


 % 
 Out 


 of 
 Service 


 > 
 4 
 hours 


 46.47 
 60.00 
 49.31 


 46.15 
 48.54 
 50.00 
 46.71 


 37.50 
 48.08 
 45.83 


 1 


 MR- 
 4- 
 07- 


 3200 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 5.77 
 15.00 


 11.17 


 23.08 
 7.91 
 0.00 
 6.91 


 6.25 
 7.85 
 12.50 


 1 


 MR- 
 4- 
 08- 


 3200 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 1.28 
 10.00 


 2.75 
 7.69 
 1.94 
 0.00 
 1.64 


 0.00 
 2.08 
 8.33 


 1 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Reports 


 MR- 
 5- 
 01- 


 3200 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 19.39 
 9.52 
 15.61 


 26.67 
 18.31 
 15.38 
 15.60 


 17.39 
 18.27 
 16.13 


 1 


 TRUNKING  Ordering  OR  1  -  Order  Confirmation 
 Timeliness 
 OR- 
 1- 
 11- 


 5020 


 Average 


 Firm 
 Order 
 Confirmation 


 (FOC) 
 Time 


 <= 
 192 


 Forecasted 


 Trunks 


 5.78 
 0.67 
 3.56 
 5.73 
 3.47 


 OR- 
 1- 
 12- 


 5020 


 % 
 On 


 Time 


 FOC 
 <= 
 192 
 Forecasted 


 Trunks 


 77.78 
 100.0 
 100.0 
 90.91 
 98.25 
 2 


 OR- 
 1- 
 13- 


 5000 


 % 
 On 


 Time 


 Design 


 Layout 
 Record 
 (DLR) 


 37.50 
 0.00 
 60.00 


 100.0 
 100.0 
 1, 
 2,3,5 


 OR- 
 1- 
 19- 


 5020 


 % 
 On 


 Time 


 Response 


  
 Request 


 for 
 inbound 


 (VZ 
 CLEC 


 augment) 


 <= 
 192 


 Forecasted 


 Trunks 


 100.0 
 100.0 
 100.0 
 100.0 
 NA 
 1,2,3,4 


 OR- 
 1- 
 19- 


 5030 


 % 
 On 


 Time 


 Response 


  
 Request 


 for 
 inbound 


 (VZ 
 CLEC 


 augment) 


 > 
 192 


 Forecasted 


 Trunks 


 100.0 
 NA 


 100.0 
 NA 


 NA 
 1,3 


 OR- 
 2 
 - 
 Reject 


 Timeliness 


 OR- 
 2- 
 11- 


 5020 


 Average 


 Trunk 
 ASR 
 Reject 


 Time 
 <= 
 192 


 Forecasted 
 Trunks 


 5.20 
 2.50 
 2.00 
 2.00 
 NA 


 OR- 
 2- 
 12- 


 5020 


 % 
 On 


 Time 


 Trunk 


 ASR 
 Reject 


 <= 
 192 


 Forecasted 
 Trunks 


 100.0 
 100.0 
 100.0 
 100.0 
 NA 
 1,2,3,4 


 Provisioning  PR-  1  -  Average 
 Interval 
 Offered 


 PR- 
 1- 
 09- 


 5020 


 Average 
 Interval 
 Offered 
  
 Total 


 <= 
 192 


 Forecasted 
 Trunks 


 12.44 
 12.33 
 13.72 


 12.00 
 13.08 
 11.17 
 12.44 


 12.50 
 10.45 


 9.00 
 1,2,3,5 


 PR- 
 1- 
 09- 


 5030 


 Average 
 Interval 
 Offered 
  
 Total 


 > 
 192 


 Forecasted 
 & 
 Unforecasted 


 10.32 
 7.12 
 13.03 


 10.45 
 11.16 
 10.45 
 12.24 


 7.63 
 12.28 


 11.57 


 5 


 PR- 
 2 
 - 
 Average 


 Interval 
 Completed 
31
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  32  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 2- 
 09- 


 5020 


 Average 
 Interval 
 Completed 


  
 Total 


 <= 
 192 


 Forecasted 
 Trunks 


 8.67 
 17.00 


 13.88 
 NA 


 14.45 
 14.00 
 10.67 


 12.50 
 13.09 
 NA 


 1,3,4 


 PR- 
 2- 
 09- 


 5030 


 Average 
 Interval 
 Completed 


  
 Total 


 > 
 192 


 Forecasted 
 & 
 Unforecasted 


 NA 
 NA 
 NA 
 NA 


 NA 
 NA 


 NA 
 NA 


 NA 
 NA 
32
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  33  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 PR- 
 4 
 - 
 Missed 


 Appointment 


 PR- 
 4- 
 01- 


 5000 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 Total 


 1.25 
 0.06 
 0.75 


 0.00 
 0.00 
 0.92 
 0.90 


 0.92 
 1.53 
 0.64 


 PR- 
 4- 
 02- 


 5000 


 Average 
 Delay 
 Days 
  
 Total 


 22.80 
 1.00 
 2.67 
 NA 


 NA 


 1.33 
 3.80 


 2.00 
 5.25 
 2.00 


 1 


 PR- 
 4- 
 09- 


 5000 


 % 
 MA 


  
 VZ 


  
 Std. 


 Interval 


 (W 
 Coded) 


 Orders 


 Total 


 0.00 
 0.00 
 0.00 
 NA 


 0.00 
 0.00 
 0.00 


 0.00 
 12.50 


 NA 


 PR- 
 5 
 - 
 Facility 


 Missed 
 Orders 


 PR- 
 5- 
 01- 


 5000 


 % 
 Missed 


 Appointment 


  
 Verizon 


  
 Facilities 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 5- 
 02- 


 5000 


 % 
 Orders 


 Held 
 for 
 Facilities 


 > 
 15 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 5- 
 03- 


 5000 


 % 
 Orders 


 Held 
 for 
 Facilities 


 > 
 60 


 Days 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 6 
 - 
 Installation 


 Quality 


 PR- 
 6- 
 01- 


 5000 


 % 
 Installation 


 Troubles 
 reported 
 within 
 30 


 Days 


 0.02 
 0.02 
 0.06 


 0.00 
 0.02 
 0.00 
 0.07 


 0.00 
 0.02 
 0.00 


 PR- 
 6- 
 03- 


 5000 


 % 
 Inst. 


 Troubles 


 reported 
 within 
 30 
 Days 


  


 FOK/ 
 TOK/ 
 CPE 


 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 PR- 
 8 
 - 
 Average 


 Days 
 Held 
 on 
 Pending 


 Orders 


 PR- 
 8- 
 01- 


 5000 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 30 


 Days 


 0.25 
 0.00 
 0.25 


 0.00 
 0.42 
 0.00 
 0.01 


 0.00 
 0.00 
 0.00 


 PR- 
 8- 
 02- 


 5000 


 % 
 Open 


 Orders 


 in 
 a 
 Hold 


 Status 


 > 
 90 


 Days 


 0.00 
 0.00 
 0.25 


 0.00 
 0.10 
 0.00 
 0.00 


 0.00 
 0.00 
 0.00 


 Maintenance  MR-  2  -  Trouble 
 Report 
 Rate 


 MR- 
 2- 
 01- 


 5400 


 Network 


 Trouble 
 Report 
 Rate 
  
 Total 


 0.01 
 0.01 
 0.01 


 0.02 
 0.01 
 0.01 
 0.02 


 0.00 
 0.01 
 0.01 


 MR- 
 4 
 - 
 Trouble 


 Duration 


 Intervals 


 MR- 
 4- 
 01- 


 5000 


 Mean 
 Time 
 To 
 Repair 


  
 Total 


 2.19 
 1.73 
 3.14 


 2.27 
 9.56 
 3.80 
 2.87 


 3.22 
 3.03 
 2.94 


 MR- 
 4- 
 04- 


 5000 


 % 
 Cleared 


 (all 
 troubles) 


 within 
 24 
 Hours 


 100.0 
 100.0 
 100.0 


 100.0 
 91.38 
 100.0 
 100.0 


 100.0 
 94.74 
 96.43 


 MR- 
 4- 
 05- 


 5000 


 % 
 Out 


 of 
 Service 


 > 
 2 
 Hours 


 31.58 
 37.50 
 68.42 


 39.29 
 58.62 
 40.74 
 33.80 


 28.57 
 26.32 
 17.86 


 MR- 
 4- 
 06- 


 5000 


 % 
 Out 


 of 
 Service 


 > 
 4 
 hours 


 13.16 
 6.25 
 15.79 


 12.50 
 34.48 
 29.63 
 22.54 


 21.43 
 10.53 


 7.14 


 MR- 
 4- 
 07- 


 5000 


 % 
 Out 


 of 
 Service 


 > 
 12 


 hours 


 0.00 
 0.00 
 0.00 


 1.79 
 17.24 


 7.41 
 4.23 
 14.29 


 5.26 
 3.57 


 MR- 
 4- 
 08- 


 5000 


 % 
 Out 


 of 
 Service 


 > 
 24 


 Hours 


 0.00 
 0.00 
 0.00 


 0.00 
 8.62 
 0.00 
 0.00 


 0.00 
 5.26 
 3.57 


 MR- 
 5 
 - 
 Repeat 


 Trouble 


 Report 
 Rates 


 MR- 
 5- 
 01- 


 5400 


 % 
 Repeat 


 Reports 


 within 
 30 
 Days 


 5.26 
 9.38 
 10.53 


 7.14 
 17.24 


 18.52 
 25.35 


 21.43 
 18.42 


 7.14 
33
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  34  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 NETWORK 
 PERFORMANCE  NP-  1  -  Percent  Final  Trunk  Group  Blockage  NP-  1-  01-  5000  %  FTG  Exceeding  Blocking 


 Standard 
  


 Common 
 Final 
 Trunks 


 1.47 
 0.98 
 1.71 
 0.98 
 0.98 


 NP- 
 1- 
 01- 


 5400 


 % 
 FTG 


 Exceeding 


 Blocking 
 Standard 
  


 Dedicated 
 Final 
 Trunks 


 0.70 
 0.00 
 0.00 
 1.34 
 0.00 


 NP- 
 1- 
 02- 


 5000 


 % 
 FTG 


 Exceeding 


 Blocking 
 Standard 
 (No 


 Exceptions) 
  
 Common 


 Final 
 Trunks 


 1.47 
 0.98 
 1.71 
 0.98 
 0.98 


 NP- 
 1- 
 02- 


 5400 


 % 
 FTG 


 Exceeding 


 Blocking 
 Standard 
 (No 


 Exceptions) 
  
 Dedicated 


 Final 
 Trunks 


 11.27 
 10.96 
 9.40 
 10.74 


 6.25 


 NP- 
 1- 
 03- 


 5400 


 Number 
 Dedicated 


 FTG 
 Exceeding 


 Blocking 


 Standard 
  
 2 
 Months 


 0.00 
 1.00 
 0.00 
 0.00 
 0.00 


 NP- 
 1- 
 04- 


 5400 


 Number 
 Dedicated 


 FTG 
 Exceeding 


 Blocking 


 Standard 
  
 3 
 Months 


 0.00 
 0.00 
 0.00 
 0.00 
 0.00 


 NP- 
 2 
 - 
 Collocation 


 Performance 


 NP- 
 2- 
 01- 


 6110 


 % 
 On 


 Time 


 Response 


 to 
 Request 


 for 


 Collocation 
 (Physical, 
 SCOPE, 
 CCOE, 


 Virtual) 
 New 


 NA 
 100.0 
 100.0 
 NA 


 100.0 
 2, 
 3,5 


 NP- 
 2- 
 01- 


 6120 


 % 
 On 


 Time 


 Response 


 to 
 Request 


 for 


 Collocation 
 (Physical, 
 SCOPE, 
 CCOE, 


 Virtual) 
  
 Augment 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 
 1, 
 2,3,5 


 NP- 
 2- 
 02- 


 6110 


 Average 
 Interval 
  
 Physical 


 Collocation 


  
 New 


 96.00 
 NA 


 105.00 
 NA 
 NA 
 1,3 


 NP- 
 2- 
 02- 


 6120 


 Average 
 Interval 
  
 Physical 


 Collocation 


  


 Augment 


 99.25 
 105.00 


 NA 


 6.92 
 72.50 
 1,2,5 


 NP- 
 2- 
 03- 


 6110 


 Average 
 Interval 
  
 SCOPE 


  
 New 


 93.25 
 NA 


 105.00 
 104.57 
 NA 
 1,3,4 


 NP- 
 2- 
 03- 


 6120 


 Average 
 Interval 
  
 SCOPE 


  
 Augment 


 104.5  0 
 105.00 


 NA 


 67.00 
 29.00 
 1,2,4,5 


 NP- 
 2- 
 04- 


 6110 


 Average 
 Interval 
  
 CCOE 


  
 VZ 


 Equipment 


 is 


 Secure 
  
 New 


 NA 
 NA 


 NA 
 NA 
 NA 


 NP- 
 2- 
 04- 


 6120 


 Average 
 Interval 
  
 CCOE 


  
 VZ 


 Equipment 


 is 


 Secure 
  
 Augment 


 NA 
 64.00 
 NA 


 NA 


 73.00 
 2,5 
34
 Federal 
 Communications 


 Commission 


 FCC 
 02- 
 189 


 B-  35  November 
 December 


 January 
 February 


 March 


 Metric  Number 
 Metric 
 Name 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 VZ 
 CLEC 


 Notes 


 NP- 
 2- 
 05- 


 6110 


 Average 
 Interval 
  
 CCOE 


  
 VZ 


 Equipment 


 is 


 Unsecured 
  
 New 


 NA 
 NA 


 NA 
 NA 
 NA 


 NP- 
 2- 
 05- 


 6120 


 Average 
 Interval 
  
 CCOE 


  
 VZ 


 Equipment 


 is 


 Unsecured 
  
 Augment 


 NA 
 NA 


 NA 
 NA 
 NA 


 NP- 
 2- 
 06- 


 6110 


 Average 
 Interval 
  
 Virtual 


 Collocation 


  
 New 


 NA 


 43.00 
 39.00 
 NA 


 NA 
 2,3 


 NP- 
 2- 
 06- 


 6120 


 Average 
 Interval 
  
 Virtual 


 Collocation 


  


 Augment 


 75.00 
 38.00 
 47.50 
 68.50 
 NA 
 1,2,3,4 


 NP- 
 2- 
 07- 


 6110 


 % 
 On 


 Time 


 (Physical, 


 SCOPE, 
 CCOE, 


 Virtual) 
  
 New 


 100.0 
 100.0 
 100.0 
 100.0 
 NA 
 1,2,4 


 NP- 
 2- 
 07- 


 6120 


 % 
 On 


 Time 


 (Physical, 


 SCOPE, 
 CCOE, 


 Virtual) 
  
 Augment 


 100.0 
 100.0 
 100.0 
 100.0 
 100.0 
 2, 
 3,5 


 NP- 
 2- 
 08- 


 6110 


 Average 
 Delay 
 Days 
 (Physical, 


 SCOPE, 


 CCOE, 
 Virtual) 


  
 New 


 NA 
 NA 


 NA 
 NA 
 NA 


 NP- 
 2- 
 08- 


 6120 


 Average 
 Delay 
 Days 
 (Physical, 


 SCOPE, 


 CCOE, 
 Virtual) 


  
 Augment 


 NA 
 NA 


 NA 
 NA 
 NA 


 Abbreviations: 
 NA 
 = 
 No 


 Activity. 


 UD 
 = 
 Under 


 Development.  NEF  =  No  Existing  Functionality  blank  cell  =  No  data  provided.  VZ  =  Verizon  retail  analog. 


 If 
 no 


 data 


 was 
 provided, 


 the 
 metric 


 may 
 have 


 a 
 benchmark. 


 Notes: 
 1 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 November. 


 2 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 December. 


 3 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 January. 


 4 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 February. 


 5 
 = 
 Sample 


 Size 
 under 


 10 
 for 
 March. 
35