PROPERTY OWNERS AND MANAGERS SURVEY
                      MULTI FAMILY PROPERTIES:  TECHNIQUES TO MINIMIZE TENANT TURNOVER
                                      TABLE 27
    
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    !                     !          !          TYPE OF MULTI FAMILY PROPERTY                   !
    !                     !          !__________________________________________________________!
    !                     !  TOTAL   !         !        !        !         !          ! 50 OR   !
    !                     ! UNITED   !         ! 3 TO 4 ! 5 TO 9 ! 10 TO 19! 20 TO 49 ! MORE    !
    !                     ! STATES   ! 2 UNITS ! UNITS  ! UNITS  !  UNITS  !  UNITS   ! UNITS   !
    !___________________________________________________________________________________________!
    !TOTAL UNITED STATES  ! 20584822 ! 3084750 !2471070 !1894445 ! 1467786 !  2223786 ! 9442986 !
    !___________________________________________________________________________________________!
    !TECHNIQUES TO        !          !         !        !        !         !          !         !
    !MINIMIZE TENANT      !          !         !        !        !         !          !         !
    !TURNOVER             !          !         !        !        !         !          !         !
    !_____________________!          !         !        !        !         !          !         !
    !ACTIVELY TRYING TO   ! 13691557 ! 1490192 !1310258 !1138265 !  958060 !  1542495 ! 7252287 !
    !MINIMIZE TENANT      !          !         !        !        !         !          !         !
    !TURNOVER             !          !         !        !        !         !          !         !
    !___________________________________________________________________________________________!
    ! RENT CONCESSIONS OR !  3267497 !  390941 ! 315037 ! 258287 !  219272 !   277580 ! 1806380 !
    ! REDUCTIONS          !          !         !        !        !         !          !         !
    !___________________________________________________________________________________________!
    ! INCREASING LEVEL OF !  6458225 !  519724 ! 479223 ! 527056 !  409657 !   783814 ! 3738751 !
    ! MAINTENANCE         !          !         !        !        !         !          !         !
    !___________________________________________________________________________________________!
    ! REDECORATING OR     !  7410723 !  574091 ! 583718 ! 584386 !  423803 !   854672 ! 4390053 !
    ! UPGRADING UNITS     !          !         !        !        !         !          !         !
    !___________________________________________________________________________________________!
    ! MAKING OTHER        !  7246993 !  501723 ! 516090 ! 482092 !  402095 !   807665 ! 4537328 !
    ! IMPROVEMENTS TO THE !          !         !        !        !         !          !         !
    ! PROPERTY            !          !         !        !        !         !          !         !
    !___________________________________________________________________________________________!
    ! IMPROVING SERVICES  !  7564539 !  414089 ! 479465 ! 468548 !  468456 !   744086 ! 4989895 !
    ! TO TENANT           !          !         !        !        !         !          !         !
    !___________________________________________________________________________________________!
    ! OTHER TECHNIQUES    !  1404301 !  220754 ! 153129 ! 144185 !   99652 !   186488 !  600093 !
    !___________________________________________________________________________________________!
    ! NOT REPORTED        !   528805 !   92857 !  65767 !  60037 !   42346 !    64530 !  203268 !
    !___________________________________________________________________________________________!
    !NOT TRYING TO        !  5465892 ! 1410214 ! 987685 ! 587992 !  388658 !   513808 ! 1577535 !
    !MINIMIZE TENANT      !          !         !        !        !         !          !         !
    !TURNOVER             !          !         !        !        !         !          !         !
    !___________________________________________________________________________________________!
    !NOT APPLICABLE       !   239312 !   10549 !  31474 !  13326 !   29474 !    33244 !  121245 !
    !___________________________________________________________________________________________!
    !NOT REPORTED         !  1188059 !  173794 ! 141653 ! 154861 !   91593 !   134239 !  491919 !
    !___________________________________________________________________________________________!
    
     NOTE: Items will not sum to totals because of multiple responses