EPA530-R-01-004d
                                                   PB2001-103 664

                   MONTHLY CALL CENTER REPORT
                           April 2001

             RCRA, Superfund, and EPCRA Call Center
             National Toll-Free No.: (800) 424-9346
                      Local: (703) 412-9810
           TDD National Toll-Free No.: (800) 553-7672


This report is prepared and submitted in support of Contract No.
68-W-01-020.

Judi Kane, Project Officer
Wendy Timmons, Alternate Project Officer
U.S. Environmental Protection Agency
Washington, DC  20460

Electronic Availability

The complete text of the 1991 (November and December only), 1992,
1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, and 2001 Monthly
Call Center Reports may be accessed via the WWW.  Go to the Call
Center Home Page at http://www.epa.gov/
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The Call Center maintains an electronic mailing list named
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National Technical Information Service (NTIS)

The Monthly Call Center Report can be ordered through NTIS at
(800) 553-6847.  The NTIS order numbers are as follows:

Yearly Subscription PB2001-xxx xxx

January 2001   PB2001-103 661

February 2001  PB2001-103 662

February 2001  PB2001-103 663

March 2001     PB2001-103 664

April 2001     PB2001-103 665


RCRA Docket

EPA and state personnel can order the Monthly Call Center Report
from the RCRA Docket at (703) 603-9230.  The order number for the
2001 yearly subscription is EPA530-R-01-XXX.
                                
                                

How to order.
  NTIS Publications are available by calling (800) 553-6847 or
                   (703) 605-6000, or writing
NTIS, 5285 Port Royal Road, Springfield, VA  22161.  Use the NTIS
             Order Number listed under the document.
                                
NSCEP Publications are available by calling (800) 490-9198 or by
writing writing USEPA/NSCEP, PO Box 42419, Cincinnati, OH  45242-
   0419.  Use the EPA Order Number listed under the document.
                                
Call Center Publications are available by calling the Call Center at:
                                
 RCRA, Superfund, and EPCRA National Toll-Free No.: (800) 424-9346
 Local:  (703) 412-9810   TDD National Toll-Free No.: (800) 553-7672
                                
  EPA's Fax-on-Demand service distributes selected publications
               noted by a "Fax-on-Demand" number.

To order these documents,
from your fax machine dial (202) 651-2060 (for OSW documents),
(202) 651-2098 (for OUST documents),
(202) 651-2061 (for CEPPO documents), and
(202) 651-2062 (for OERR documents), and follow the instructions provided
by the voice prompt, using the Fax-on-Demand number noted.
Please call the Call Center for detailed instructions on using
the Fax-on-Demand service.
                                
                                
RCRA

TITLE: Environmental Fact Sheet: EPA Promulgates Listing
Determination for Certain Wastes from the Production of
Chlorinated Aliphatics
PUBLICATION DATE: November 2000
AVAILABILITY: Internet
EPA ORDER NO.: EPA530-F-00-033
URL: http://www.epa.gov/epaoswer/
hazwaste/id/chlorali/index.htm

This document presents background information about chlorinated
aliphatics waste streams and announces the promulgated listing.
The fact sheet describes the chlorinated aliphatics wastes and
reviews the final rule.

TITLE: Industrial Surface Impoundments in the United States
PUBLICATION DATE: March 29, 2001
AVAILABILITY: Internet
EPA ORDER NO.: EPA530-R-01-005
URL: http://www.epa.gov/epaoswer/
hazwaste/ldr/icr/ldr-impd.htm

The surface impoundment study quantifies and describes the
potential risks to human health in the environment posed by
chemical constituents present in the wastewaters managed by
surface impoundments. It also identifies existing regulatory and
nonregulatory programs that can be used to address potential
risks.

TITLE: Native American Network Newsletter, Fall 2000
PUBLICATION DATE: March 8, 2001
AVAILABILITY: Call Center/Internet
EPA ORDER NO.: EPA530-N-00-008
URL: http://www.epa.gov/epaoswer/non-hw/tribal/fednews.htm#nan

EPA's Fall 2000 Native American Network newsletter provides
information to help interested parties stay on top of solid waste
issues affecting Indian country. It features articles on tribal
waste management programs, information about important laws, tips
for obtaining funding, and updates on conferences and
publications.

TITLE: Waste Transfer Stations: Involved Citizens Make the
Difference
PUBLICATION DATE: January 2001
AVAILABILITY: Call Center/Internet
EPA ORDER NO.: EPA530-K-01-003
URL: http://www.epa.gov/epaoswer/osw/ pub-w.htm

This booklet describes key information needed to develop an
opinion about a proposed or modified transfer station.

TITLE: Join the Planet Protectors Club!
AVAILABILITY: Call Center
EPA ORDER NO.: EPA530-F-00-034

Callers may use this form to order additional copies of the
Planet Protectors Club Kit (EPA530-E-98-002), as well as
individual copies of the resources in the Kit.  Please limit
orders of the entire Kit to one per classroom.

Oil Program

TITLE: EPA Oil Spill Program Update: Vol. 4, No. 1
PUBLICATION DATE: April 2001
EPA ORDER NUMBER: EPA540-N-00-002
OSWER DIRECTIVE: 9200.0-34
AVAILABILITY: Internet
URL: http://www.epa.gov/oilspill/docs/ index.htm

EPA's Oil Spill Program Update is produced quarterly, using
information provided by EPA regional staff, and in accordance
with regions' information needs.  The goal of the Update is to
provide straightforward information to keep EPA regional staff,
other federal agencies and departments, industries and business,
and the regulated community current with the latest developments.

TITLE: The Oil Drop: Vol. 4, No. 2
PUBLICATION DATE: April 2000
EPA ORDER NUMBER: EPA540-N-01-003
OSWER DIRECTIVE: 9360.8-29
AVAILABILITY: Internet
URL: http://www.epa.gov/oilspill/docs/ index.htm

The Oil Drop is an informal journal, produced twice a year by
EPA's Oil Program Center.  The goal of the Oil Drop is to attract
a broad audience, including concerned citizens and environmental
groups.

CERCLA

TITLE: Fiscal Year 2001 Appropriations Conference Report Language
on Contaminated Sediments
PUBLICATION DATE: April 20001
OSWER DIRECTIVE: 9200.0-36
AVAILABILITY: Call Center

This memo transmits key sediment-related portions of the fiscal
year (FY) 2001 VA-HUD-Independent Agencies Appropriations
Conference Report, and request that EPA regional offices consult
with headquarters on cleanup decisions involving contaminated
sediments for the remainder of this fiscal year.

TITLE: Request for Information on Sediment Cleanups
PUBLICATION DATE: April 20001
OSWER DIRECTIVE: 9210.0-04
AVAILABILITY: Call Center

This memorandum requests help from the Superfund National Policy
Managers in a national effort to evaluate the effectiveness of
sediment remedies at the full universe of Superfund sites.

TITLE: Reusing Cleaned Up Superfund Sites: Recreational Use of
Land Above Hazardous Waste Containment Areas
PUBLICATION DATE: April 2001
EPA ORDER NUMBER: EPA540-K-01-002
AVAILABILITY: Internet
URL: http://www.epa.gov/oerrpage/
superfund/programs/recycle/index.htm

This report provides technical information on how sites with
waste containment areas have been safely reused for recreational
purposes while ensuring that the integrity and protectiveness of
the remedy are maintained.  This report is one of a series being
developed under the Superfund Redevelopment Initiative to inform
stakeholders at hazardous waste sites about how EPA considers
reuse options in the remedy selection design process.
                                
EPCRA

TITLE: 1999 Toxics Release Inventory Public Data Release
PUBLICATION DATE: April 2001
AVAILABILITY: Call Center/Internet
EPA ORDER NO.: EPA260-R-01-001
URL: http://www.epa.gov/tri/tri99/ pdr/index.htm

This document provides an overview of the data reported by
covered facilities on July 1, 2000, for the 1999 reporting year.
This report provides an overview of the TRI program, detailed
analysis of the geographic distribution of TRI releases and other
waste management practices, and an analysis of the data presented
in the supporting tables for TRI releases and other waste
management data.

TITLE: 1999 Toxics Release Inventory Public Data Release State
Fact Sheets
PUBLICATION DATE: April 2001
AVAILABILITY: Call Center/Internet
EPA ORDER NO.: EPA260-F-01-001
URL: http:// www.epa.gov/tri/tri99/state/ index.htm

This document includes TRI data for each state.  EPA provides
this type of analysis as a snapshot of releases and other waste
management activities in each state.  This report provides a
detailed analysis of each state's data for the manufacturing
industries (those industries reporting since 1988) and the seven
major industrial sectors reporting for the first time in 1998.
In addition, the report provides a general overview of TRI as
well as explanations of the data included in the state fact
sheets and data summary tables.

TITLE: Work With Your Local Fire Department to Enhance Community
Safety: The Cary Company
PUBLICATION DATE: April 2001
AVAILABILITY: Call Center/Internet
EPA ORDER NO.: EPA550-F-01-002
URL: http://www.epa.gov/ceppo/p-small.htm

This issue of Chemical Safety Network provides information on how
the Cary Company in Addison, Illinois, created a partnership with
their local fire department to enhance community safety and
improve fire service training activities.  The bulletin contains
cost savings information and tips for cooperating with and
supporting the local fire department and other emergency
responders to ensure the safety of the community as well as the
company.

TITLE: Fact Sheet: Tier II Submit
PUBLICATION DATE: April 2001
AVAILABILITY: Call Center/Internet
EPA ORDER NO.: EPA550-F-01-004
URL: http://www.epa.gov/ceppo/
p-small.htm

This fact sheet provides an overview of Tier II Submit, a free
personal computer software being developed by EPA and NOAA for
release in December 2001.  The software is for facilities to use
in submitting Tier II reports in states where this software meets
state reporting requirements.  The fact sheet also provides a
summary of Tier II Submit software capabilities.


FEDERAL REGISTERS

FEDERAL REGISTER AVAILABILITY

You may order copies of all major RCRA, Superfund, and EPCRA
Federal Registers by calling the Call Center.
 RCRA, Superfund, and EPCRA National Toll-Free No.: (800) 424-9346
 Local:  (703) 412-9810 TDD National Toll-Free No.: (800) 553-7672
                                
                     Electronic Availability
  Federal Registers from October 1994 to the present related to
 the Call Center's program areas are accessible via the Internet
                 at: http://www.epa.gov/fedrgstr
 For RCRA/UST and selected CERCLA Federal Registers, choose: EPA
  - Waste. For selected EPCRA Federal Registers, choose: EPA -
    TRI. For CAA 112(r) Federal Registers, choose: EPA - Air.

FINAL RULES

RCRA

"Project XL Site-Specific Rulemaking for Buncombe County
Landfill, Alexander, Buncombe County, North Carolina"
April 16, 2001 (66 FR 19403)

 EPA proposed to implement a project under the Project XL program
for the Buncombe County Solid Waste Management Facility,
Alexander, Buncombe County, North Carolina. The principal
objective of this XL project is to demonstrate that municipal
solid waste landfill (MSWLF) leachate can safely be recirculated
over a liner that differs from the liner prescribed in EPA MSWLF
regulations.  This project will allow Buncombe County to use
certain bioreactor techniques at its MSWLF, specifically, the
recirculation of landfill leachate, with the possible addition of
water, to accelerate the biodegradation of landfill waste, to
decrease the time it takes for the waste to reach stabilization
in the landfill, and to promote recovery of landfill gas.


NOTICES

RCRA

"Agency Information Collection Activities: Proposed Collection;
Comment Request; Information Collection Request Number 0820.08:
Hazardous Waste Generator Standards"
April 3, 2001 (66 FR 17701)

 EPA announced that it is planning to submit the proposed ICR
entitled, "Hazardous Waste Generator Standards," EPA ICR Number
0820.08, OMB Control Number 2050-0035, to the OMB for review and
approval.  This current expiration date for this ICR is September
30, 2001.

"Agency Information Collection Activities: Continuing Collection;
Comment Request; Identification, Listing and Rulemaking
Petitions Information Collection Request"
April 3, 2001 (66 FR 17702)

 EPA announced that it is planning to submit the continuing ICR
entitled, "Identification, Listing and Rulemaking Petitions," ICR
Number 1189.09, OMB Control Number 2050-0053, to the OMB for
review and approval.  The current expiration date for this ICR is
September 30, 2001.

"Agency Information Collection Activities OMB Responses"
April 10, 2001 (66 FR 18629)

 This document announced that OMB filed a comment for EPA ICR No.
2006.01, "Hazardous Waste Listing for Paint Production Wastes."
The comment was filed on March 12, 2001 under the comment number
2050-0177.  Additionally, on February 19, 2001, OMB withdrew EPA
ICR No. 2002.01, "Cross-Media Electronic Reporting and Record
keeping (Proposed Rule)."  This ICR was withdrawn from OMB
review.

"Notice of Data Availability for Additional Information Submitted
by FMC/Astaris LLC Regarding the Case-By-Case Extension of the
Land Disposal Restrictions (LDR) Effective Date for Hazardous
Wastes Generated at Their Pocatello, Idaho Facility"
April 24, 2001 (66 FR 20656)

 On March 16, 2001, EPA proposed to approve the FMC/Astaris LLC's
request for a one-year renewal of their existing case-by-case
extension of the RCRA land disposal restrictions (LDR) applicable
to five hazardous wastes generated at their Pocatello, Idaho
facility.  FMC/Astaris' existing extension expires on May 26,
2001.  This document announced that FMC/Astaris has submitted
additional information to EPA that is relevant to their requested
renewal of the current extension.  This information covers the
potential use of High Temperature Dust Filtration (HTDF)
technology at their Pocatello facility, the management of the
three hazardous waste streams not wholly eliminated by the HTDF
system, and the effect of electric power shortages on facility
production and the quantity of wastes generated there.

CAA

"National Advisory Committee for Acute Exposure Guideline Levels
for Hazardous Substances; Notice of Public Meeting"
April 25, 2001 (66 FR 20802)

 A meeting of the National Advisory Committee for Acute Exposure
Guideline Levels for Hazardous Substances (NAC/AEGL Committee)
will be held on June 11-13, 2001, in Washington, DC.  At this
meeting, the NAC/AEGL Committee will address the various aspects
of the acute toxicity and the development of Acute Exposure
Guideline Levels (AEGLs) for certain chemicals.  This action may
be of particular interest to anyone who may be affected if the
AEGL values are adopted by government agencies for emergency
planning, prevention, or response programs, such as EPA's Risk
Management Program under the Clean Air Act Section 112(r).  It is
possible that other federal agencies besides EPA, as well as
state agencies and private organizations, may adopt the AEGL
values for their programs.

CERCLA

"Agency Information Collection Activities: Continuing Collection;
Comment Request; Identification, Listing and Rulemaking
Petitions Information Collection Request"
April 26, 2001 (66 FR 20987)

 EPA announced that it is planning to submit the following
proposed ICR entitled, "Superfund Site Evaluation and Hazard
Ranking System"; ICR #1488.05; OMB Control Number: 2050-0095.
The current expiration date for this ICR is September 30, 2001.

CONSENT DECREES

"Proposed Prospective Purchaser Agreement; Metcoa Radiation
Superfund Site"
April 3, 2001 (66 FR 17708)

"Proposed Administrative De Minimis Settlement; Lenz Oil
Services, Inc., Site "
April 3, 2001 (66 FR 17709)

"Proposed Settlement; Village Custom Radiator Site "
April 4, 2001 (66 FR 17894)

"Proposed Settlement; Southern Cross Superfund Site "
April 6, 2001 (66 FR 18250)

"Proposed Administrative Settlement; XO Communications, Inc."
April 6, 2001 (66 FR 18252)

"Consent Decree; United States v. Avanti Development, Inc."
April 9, 2001 (66 FR 18511)

"Partial Consent Decree; United
States v. Chrysler Corp."
April 9, 2001 (66 FR 18511)

"Consent Decree; United States v. Nalco Chemical Company"
April 9, 2001 (66 FR 18512)

"Proposed Administrative Settlement; Prewitt Abandoned Refinery
Superfund Site"
April 10, 2001 (66 FR 18631)

"Consent Decree; United States v. Russell Martin Bliss"
April 11, 2001 (66 FR 18798)

"Consent Decree; United States v. Motiva Enterprises LLC, Equilon
Enterprises LLC, and Deer Park Refining Limited Partnership"
April 11, 2001 (66 FR 18798)

"Proposed Prospective Purchaser Agreement; Center Star
Manufacturing Superfund Site"
April 16, 2001 (66 FR 19482)

"Consent Decree; United States v. Marine Shale Processors, Inc."
April 20, 2001 (66 FR 20333)

"Consent Decree; United States v. ASARCO"
April 23, 2001 (66 FR 20476)

"Consent Decree; United States v. University of Rhode Island"
April 23, 2001 (66 FR 20476)

"Consent Decree; United States v. Nalco Chemical Company"
April 23, 2001 (66 FR 20477)

"Consent Decree; United States v. Bernard Liedman"
April 23, 2001 (66 FR 20477)


CALL ANALYSIS

This month, the Call Center responded to a total of 10,701
questions and document requests.

CALLER PROFILE

Regulated Community                          3,887
Citizens                                       651
State & Local Government                       155
Federal Agencies                                43
Educational Institutions                       126
EPA                                             48
Media/Press                                     20
Congress                                         0
Other                                           62
Consultant/Attorney                            282
Referrals*                                     382
Document Retrieval Line*                        10
Message Retrieval Line*                         23
Mailed Document Requests*                       10

TOTAL NUMBER OF CALLERS                      5,699
*No caller profile data available.




CALL CENTER TOPICS

RCRA
SUBTITLE C
Hazardous Waste Id. - General                  930
  Characteristics                              491(1)
  Listings                                     377(1)
  Mixture Rule                                  38
  Derived-From                                  33
  Contained-In Policy                           91
  Sampling/Test Methods                         92
Delisting Petitions                              2
Solid and Hazardous Waste Exclusions           140
Household Hazardous Wastes                     142
Definition of Solid Waste/Hazardous            176(1)
Military Munitions                               7
HW Recycling                                   106
Universal Waste                                112
Large Quantity Generators (LQGs)               373(1)
Small Quantity Generators (SQG)                 86
CESQGs                                         287(1)
Transporters                                    73
Exports/Imports                                 44
TSDFs
  General Facility Standards                   149
  Unit Standards                               146(1)
  Air Emissions                                 54
Groundwater Monitoring                          18
Waste Minimization                              20
Biennial Report                                 39
Hazardous Waste Data                            49
State Programs                                  39
Combustion - General                            30
LDR
  Applicability                                114
  Notifications/Certification                   55
  Treatment Standards                          122
  Prohibitions                                  11
Permits and Permitting                          87
Public Participation                            17
Financial Assurance                             25
Closure/Post-Closure                            33
Corrective Action                               33
Mixed Waste                                     13
Indian Lands                                     3
Used Oil Standards                             150
Medical Wastes                                 104
RCRA Brownfields                                 2
Spills                                          40
Health Effects                                  45
Computer Recycling/CRTs                         27
TOTAL QUESTIONS                              5,087*

UST
General/Misc.                                   90
Applicability/Definitions                       47(1)
Regulated Substances                             3
Closure                                         19
Previously Abandoned Tanks                       9
1998 Deadline                                    2
Standards for New Tank Systems                   2
Upgrading                                        5
Release Detection                               38(1)
Reporting Requirements                           6
Operating Requirements                           5 
Financial Responsibility                        14
State Program Approval                          12
Private Sector Initiative                        2
Indian Lands                                     0
MTBE                                             1
Financing/Grants/Loans                           1
AST Interface                                    1
LUST
UST Brownfields                                  0
RBCA                                             1
  Technologies                                   0
Solvency/Cost Controls                           0
Trust Fund                                       1
Pay for Performance                              0
UST Fields                                       2
Lender Liability                                 0
OIL
Definitions                                     82(1)      
Plan Requirements                               97(1)
Regulatory Revisions                            26
Secondary Containment                           58(1)
FRP
FRP Applicability                               11
FRP Requirements                                11
Oil Spill Notifications                         31
Oil Spill Information (ERNS)                    13
Oil Spill Response                              18
The One Plan (ICP)                               9
TOTAL QUESTIONS                                617

EPCRA
General:
  General Title III Questions                  195
  Trade Secrets                                  0
  Transportation Exemption                       0
  Chemical-Specific Information                  3
  Federal Facilities Executive Order             0
Emergency Planning (Sections 301-303):
  General                                       29
  Notification Requirements                      9
  SERC/LEPC Issues                              24
  EHSs/TPQs                                     27
  Risk Communication/Hazards Analysis            5
  Exemptions                                     2
Emergency Release Notification (Section 304):
  General                                       27
  Notification Requirements                     61
  Reportable Quantities                         39
  CERCLA Section 103 vs. SARA Section 304       46
  Accident/Release Data                          9
  Exemptions                                     2
Hazardous Chemical Reporting
(Sections 311-312)
  General                                      110
  MSDS Reporting Requirements                   46
  Tier I/II Requirements                       163(1)
  Thresholds                                   123(1)
  Hazard Categories                              6
  Mixtures Reporting                            41
  Exemptions                                    61
Toxic Chemical Release Inventory (Section 313):
General                                        276
Form A                                          40
Form R Completion                              605(1)
ATRS                                            93
Toxic Chemicals                                503(1)
PBTs                                           272(1)
SIC Code                                       165
Employee Thresholds                            168
Activity Thresholds                            305(1)
Release & Waste Management
 Calculations                                  202
Facility Data Profiles                           4
Voluntary Revisions/Withdrawals                 25
Supplier Notification                           13
TRIS Public Data Release                        27
Petitions                                        0
Exemptions                                     199
CAA (Section 112(r)):
Risk Management Program General                 73
Regulated Substances                            29
Thresholds                                      26
Process Identification                          11
Program Levels                                   3
Offsite Consequence Analysis                    17
Accident History                                 4
Prevention Program                               8
Emergency Response Program                       3
Management Program                               1
RMP Submission/Revision                         27
Access to Data/Risk Communication                3
State Implementation Issues                      0
Exemptions                                       8
General Duty                                     7
CSISSFFRRA/PL106-40                              7
TOTAL QUESTIONS                              4,152

SUPERFUND
Administrative Improvements:
  General                                       25
Presumptive Remedies                             2
Administrative Record                           13
ARARs                                           25
Brownfields                                     23
CERCLIS                                         53
Claims Against Fund                              5
Clean-Up Costs                                  17
Clean-Up Standards                              33
Clean-Up Technologies                           27
Contract Lab Program (CLP)                       4
Community Involvement                           45
Contracts                                        5
Definitions                                     22
Federal Facilities                               5
Hazardous Substances                            59(1)
Natural Resource Damages                         0
NPL                                             55
Off Site Rule                                    9
Reauthorization/Taxes                            2
Release Notification                            47
Notification Requirements                       60(1)
RQs                                             81(1)
Mixtures                                         2
Continuous Release                               8
Hazardous Substance Release Data                 5
Exemptions                                       7
Response Process                               107(1)
Removal                                          0
PA/SI                                           11
HRS                                              7
RI/FS                                           13
Risk Assessment/Health Effects                  23
RODs                                            11
RD/RA                                           23
State/Tribal                                    11
TOTAL QUESTIONS                                845*

TOTAL CALL CENTER
QUESTIONS AND DOCUMENT REQUESTS:            10,701
*includes 1,234 document requests

(1) Hot topics for this month.
Topics are calculated as the summation of all call received by
the Call Center.  A single call may result in multiple questions.