DOI Travel Lab Questionnaire

Date: Mon, 18 Mar 1996 13:41:07 -0500
From: Lesley Levi <llevi>
To: "USGS Employees"<@gs_all>
Subject:  DOI Travel Lab Questionnaire

Please share this information to those who do not have access to
electronic mail.

DOI TRAVEL LAB QUESTIONNAIRE
     
USGS is participating in a Departmental Reinvention Lab to streamline
travel processes and to improve service to travelers.  Your cooperation
in completing this questionnaire  will assist greatly in this effort.   We
would appreciate it if you could take a few minutes to complete the
questionnaire and e-mail or mail your response to Susan R. Sheely, who
is the USGS representative.  The lab has requested a short turnaround
and would like to have the responses by Friday, March 22.   All
responses will be treated in confidence. Your assistance in this
important effort is greatly appreciated.  Questions can be directed to
Susan R. Sheely on 703-648-7602.

RESPOND TO:  Susan R. Sheely - (e-mail: SSheely; or mail to OFM
MS270)
  
I.   GENERAL
     
1.   Did You Take any Official Government Travel [Temporary Duty (TDY)]
Trips during FY 1995?
     
2.   If you answered yes to question 1,  please estimate the number of
TDY trips you took in FY 1995. 
     
3.   Do You Presently Have a Government Sponsored American Express
Charge Card (AMEX Charge Card) ?
     
4.   If  #3 above is yes, Do You Have ATM privileges for obtaining travel
advances?
     
5.   Do You Use Any Other Charge Cards (Other than the Government
sponsored AMEX) for charging Official Travel Related Expenses?
     
6.   If you answered yes to question 5, what percent of your official
travel related expenses are charged on: _____% on the AMEX card   
______ % on Other Card(s). 
     
7.   For analytical purposes, what is your present grade      level?


II.   ELAPSED TIME INFORMATIn 
     bmome par trof t vourave beforesyou reirive  yovr reimbursement for
travel.
     
III.   DIRECT TRAVEL RELATED TIME
     
Some parts of the travel process require you (or someone on  your
administrative support staff) to perform certain actions.   For the travel
related functions below,  please identify who performs the functions,
and how much time (in minutes) you estimate it takes (for each trip). 
     
13.  Typing and "Hand Carrying" the Trip Authorization request through
the approval process - who does it and how long does it take?
     
14.  Contacting the contract travel agency (TMC) that services your
office - (to obtain flight schedule & hotel information) - who does it and
how long does it take?
     
15.  Making the Travel Reservations - who does it and how long does it
take?
     
16.  Picking up the Tickets - who does it and how long does                
     
12.  Average Number of Days after you sign and submit your travel
voucher before you receive  your reimbursement for travel.
     
III.   DIRECT TRAVEL RELATED TIME
     
Some parts of the travel process require you (or someone on  your
administrative support staff) to perform certain actions.   For the travel
related functions below,  please identify who performs the functions,
and how much time (in minutes) you estimate it takes (for each trip). 
     
13.  Typing and "Hand Carrying" the Trip Authorization request through
the approval process - who does it and how long does it take?
     
14.  Contacting the contract travel agency (TMC) that services your
office - (to obtain flight schedule & hotel information) - who does it and
how long does it take?
     
15.  Making the Travel Reservations - who does it and how long does it
take?
     
16.  Picking up the Tickets - who does it and how long does it take?
     
17.  Gathering the necessary receipts in preparation for the Travel
Voucher - who does it and how long does it take?
     
18.  Preparing the Travel Voucher - who does it and how long does it
take?
     
19.  Getting the Necessary Signature Approvals for the travel voucher
before it is submitted for payment - who does it and how long does it
take (actual work time not elapsed time)?
     
20.  Collecting the Reimbursement for Travel - who does it and how long
does it take (actual work time not elapsed  time)?
     
21.  Time spent in making the Necessary Payment to your   Government
Sponsored Travel Card Company  (Your AMEX bill) - how long does it
take?
     
IV.  OTHER TRAVEL RELATED ISSUES
     
22.  How do you get reimbursed for travel - Treasury Check, Electronic
Deposit, Cash (Imprest Fund),  or Third Party Draft?
     
23.  How is your travel voucher normally prepared -          Manually,
through Automated Travel Software, or through an Electronic Forms
Package?
     
24.  If you had the choice, would you prefer to have the bureau make
your payment directly to the Government sponsored travel charge card
vendor (currently American Express) for the official charges incurred by
you while on official travel?
     
25.  What Parts (if any) of the present travel process do you think work
quite well?
     
26.  What Parts of the present travel process could be improved?  What
are your suggestions for improvement?