Enforcing the ADA

A Status Report from the Department of Justice
(July-September 1994)

This Status Report covers the ADA activities of the Department of
Justice during the third quarter (July-September) of 1994. Copies
of the April 4, 1994, Status Report (which summarizes all
activities up to that date) and the April-June 1994 Update are
available through our ADA Telephone Information Line.

I. Enforcement

Through lawsuits and both formal and informal settlement
agreements, the Department has achieved greater access for
individuals with disabilities in nearly 300 cases.  Under general
rules governing lawsuits brought by the Federal Government, the
Department of Justice may not file a lawsuit unless it has first
unsuccessfully attempted to settle the dispute through
negotiations.  

A. Litigation

1.  Consent decrees

Some litigation is resolved at the time that the suit is filed or
afterwards by means of a negotiated consent decree.  Consent
decrees are monitored and enforced by the Federal court in which
they are entered.
Title III

United States v. Jack H. Castle, D.D.S., Inc. d/b/a Castle Dental
Center -  In the first AIDS-related settlement with a dental
service under the ADA, a Houston dental office will pay $100,000 in
damages and penalties for refusing to treat a patient who revealed
that he was HIV-positive.  Under the proposed consent order
defendant Castle Dental Center, a large chain of dental offices in
the Houston area, will pay $80,000 in compensatory damages to a
person who was denied dental services because of HIV status, the
largest amount of damages obtained to date by the Department on
behalf of a complainant.  The owner of the Center and its
management company will each pay a $10,000 civil penalty to the
Federal Government.  The defendants will also provide full and
equal services to persons with HIV or AIDS, train their staff in
nondiscriminatory treatment of persons with HIV or AIDS, and send
periodic reports to the Department so that compliance with the
order can be monitored. 

2.  Amicus briefs

The Department files briefs in selected ADA cases in which it is
not a party in order to guide courts in interpreting the ADA.

Title II

Helen L. v. Didario - The Department filed an amicus brief in the
U.S. Court of Appeals for the Third Circuit challenging the
Pennsylvania Department of Public Welfare's (DPW) refusal to
provide attendant care services to an individual with a mobility
impairment who needs such services in order to live at home with
her two children.  In order to obtain the assistance that she
needs, she was required to enter a DPW-maintained nursing home even
though she does not need nursing care.  Pennsylvania agrees that
the most appropriate setting for the plaintiff is in the attendant
care program.  The State also agrees that attendant care for the
plaintiff in her home would cost Pennsylvania $9,300 less per year
than nursing home care.  However, the State asserts that the
attendant care program is underfunded and that the plaintiff must
continue on the waiting list.  
The Departments brief argues that the title II regulation, which
requires public entities to provide services in the most integrated
setting appropriate to the needs of the individual with a
disability, mandates, in this particular situation, that the
plaintiff be permitted to enter the attendant care program.

Clark v. Virginia Board of Bar Examiners -- The Department filed an
amicus brief supporting a challenge to inquiries into past
treatment for mental illness made by the Virginia Board of Bar
Examiners in certifying candidates for admission to the Virginia
Bar.  The court had earlier ruled that it lacked jurisdiction to
consider a challenge to the State's bar admission procedures.  It
also held that the plaintiff had not presented enough evidence as
to her mental health condition to establish that she was an
individual with a disability who would be entitled to bring an ADA
lawsuit on this issue.  After the Department filed its amicus brief
in support of plaintiffs motion for the court to reconsider its
decision, the court reversed its earlier ruling.  It agreed with
the Departments position that it did indeed have jurisdiction over
the plaintiffs claims and that she had standing  to bring the
lawsuit.  The case will now proceed to trial.  

Ellen S. v. Florida Board of Bar Examiners -- In another bar
examiner case challenging mental health inquiries, the U.S.
District Court for the Southern District of Florida rejected the
Florida Board of Bar Examiners motion to dismiss, as urged by the
Department in its June 29, 1994, amicus brief. 

Livingston v. Guice -- The Department filed an amicus brief with
the U.S. Court of Appeals for the Fourth Circuit in support of
plaintiffs appeal in a title II suit against the State of North
Carolina and a State court judge.  The suit, brought by a person
who uses a wheelchair, charges that the State of North Carolina and
a State court judge violated title II of the ADA by preventing the
plaintiff from entering a courtroom through the only accessible
entrance known to her.  The U.S. District Court for the Western
District of North Carolina had dismissed the case on the grounds of
judicial immunity.  The Department's brief in the Fourth Circuit
argues that, under Supreme Court judicial immunity cases and the
ADA, the State judge is not immune from the claim for injunctive
relief made in this case and that the State is not immune from the
claim for monetary damages.

LRCAB v. Laconia, New Hampshire -- This case involved a challenge
to a city zoning board's decision to deny a special use permit that
would have allowed the operation of a center providing services for
homeless persons with mental illness.  The Department filed an
amicus brief arguing that zoning actions could be challenged under
title II of the ADA and that the court should not abstain pending
a state court review of the zoning decision.  The court then issued
an order declining to abstain but deferred ruling on the issue of
whether zoning decisions are covered by title II.

Title III

Fiedler v. American Multi-Cinema, Inc. -- The Department filed an
amicus brief with the U.S. District Court for the District of
Columbia arguing that existing motion picture theaters with more
than 300 seats must disperse wheelchair seating locations to the
extent it is readily achievable to do so.  The plaintiff, a person
with a mobility impairment who uses a wheelchair, sued American
Multi-Cinema, Inc., claiming that its practice of providing only
two wheelchair seating locations in the last row of a 374-seat
motion picture theater in Union Station in Washington, D.C.,
violated the ADA.  The Departments brief also argues that the
privately operated movie theater at issue is a covered place of
public accommodation under title III even though it is housed in
leased space in a facility owned by the Federal Government.  In
addition, the brief challenges the defendants assertion that
wheelchair users seated somewhere other than in the last row of an
existing theater would always constitute a 
direct threat  to the health and safety of other patrons in the
event of an emergency.  

Posner Dismissed without Ruling on Religious Exemption -- The
Department intervened in Posner v. Central Synagogue to defend the
constitutionality of title III's religious exemption in a case
alleging violations of the ADA by a synagogue nursery school.  The
U.S. District Court for the Southern District of New York granted
summary judgment for the defendant without deciding the
constitutional issue.

IHOP Case Moot Because of Restaurant Fire -- The Department
intervened in Pinnock v. International House of Pancakes, a suit
alleging that a San Diego restaurant failed to engage in readily
achievable barrier removal, in order to defend the
constitutionality of title III of the ADA.  In October 1993, the
district court ruled in the Departments favor and granted summary
judgment to the United States on the constitutional issues. 
Because the restaurant was destroyed by fire, the U.S. Court of
Appeals for the Ninth Circuit dismissed the defendants appeal as
moot.

B.  Formal Settlement Agreements

The Department sometimes resolves cases without filing a lawsuit,
by means of formal written settlement agreements.

Title II

Los Angeles, California -- The City of Los Angeles has agreed to
take major steps to improve the accessibility of its 9-1-1
emergency telephone services to persons who use telecommunication
devices for the deaf (TDD's).  The formal agreement resolves a
complaint alleging that the City failed to respond to a 9-1-1 call
made by a mother who is deaf.  After her two-year-old son suffered
a head injury, the mother called 9-1-1 on a TDD.  After three tries
to reach the 9-1-1 center by TDD, she gave up and took her son to
the hospital herself.  In the settlement agreement, the City agreed
to install TDD-compatible equipment at approximately 30 answering
stations; properly maintain TDD accessible features, with backup
systems in place in the event that the equipment becomes
inoperable; provide training for emergency services call-takers in
the proper operation of TDD's; and undertake a public education
program to promote the use of 9-1-1 by individuals who use TDD's. 

Assistant Attorney General Deval L. Patrick has sent a letter to
250 mayors informing them of the Los Angeles / 9-1-1 agreement and
reminding them of their obligation to provide direct access for TDD
users to their 9-1-1 systems.

Pinellas County, Florida -- The Pinellas County Sheriffs Office
entered a formal agreement involving auxiliary aids issues.  The
agreement resolves a complaint alleging that the Sheriffs Office
did not secure the services of a qualified interpreter for an
inmate who was deaf and failed to provide him with a TDD so that he
could make outgoing calls.  The Sheriffs Office agreed to maintain
the additional TDD's that it purchased, to permit inmates and
visitors to have access to 800 numbers for the purpose of making
calls through telephone relay services, and to establish procedures
for securing the services of qualified interpreters whenever
necessary to ensure effective communication with individuals who
are deaf or hard-of-hearing. 

Minnehaha County, South Dakota -- In the first settlement agreement
involving public fairs, Minnehaha County has agreed to a wide range
of measures to ensure accessibility at the Sioux Empire Fair.  The
County has agreed to renovate several bathrooms, install two TDD's
at pay phones, create an accessible path of travel through the
livestock barns and other areas at the Fairgrounds, install and
upgrade accessible parking, make the vending and ticketing counters
and booths accessible, provide materials to Fair volunteers and
patrons regarding the accommodations available for disabled
patrons, and adopt a policy that equalizes the number of companion
tickets to Fair concerts that patrons with mobility impairments can
buy as compared to other patrons.  

Title III

Avis Inc., Garden City, New York -- Through a negotiated settlement
agreement, the Department resolved its investigation of Avis, Inc.,
the country's second largest car rental establishment. Under the
agreement, Avis has committed to providing rental vehicles equipped
with hand controls to persons with disabilities at all
corporately-owned locations.  Hand controls will be available on
eight hours notice in all major airport locations and on 24 or 48
hours notice at other facilities, depending on certain factors. 
Avis agreed to provide training at all corporate locations.  Avis
will urge all existing licensees to adopt the same measures, and
will require all new franchisees and those renewing their contracts
to follow the agreement.  The agreement also references two
previously-resolved investigations, where Avis has made substantial
changes to its rental policies to accommodate persons with
disabilities.  When renting to persons who do not use credit cards,
Avis will allow persons who are unemployed due to a disability to
substitute verifiable disability-related income in lieu of a
verifiable employment history.  Also, persons who cannot drive due
to a disability will now be able to rent cars in their own name and
maintain financial responsibility for a car rental when they are
accompanied by a licensed driver.
 
C.  Other settlements

The Department resolves numerous cases without litigation or a
formal settlement agreement.  In some instances, the public
accommodation, commercial facility, or State or local government
promptly agrees to take the necessary actions to achieve
compliance.  In others, extensive negotiations are required. 
Following are some examples of what has been accomplished through
informal settlements.

Title II 

Access to facilities

A Kentucky county court agreed to adopt and publicize a policy
requiring court proceedings to be relocated to an accessible
location upon reasonable notice from a person with a mobility
impairment.
  
A small New York town agreed to provide accessible paths from
parking to viewing positions at its public baseball fields and
install power-assisted doors and accessible water fountains and
restrooms in its town hall.

A Colorado county agreed to provide for accessibility at its
courthouse by making changes to its elevator and restrooms.

Policies and procedures

A west coast State committee of bar examiners agreed to provide an
individual with a learning disability an additional testing day for
the July 1994 bar exam.

Title III

Access to facilities

A Manchester, New Hampshire, pub installed a ramp at its front
entrance.

The owners of a Denver fast food establishment regraded an area of
the parking lot to make it level with the restaurants entrance and
installed two accessible parking spaces.

A Pensacola, Florida, restaurant located on the second floor of a
two-story building agreed to make all menu selections from the
second floor restaurant available at an accessible location on the
first floor of the facility at no additional charge.  

A gift shop in a small town in Minnesota agreed to install a ramp
to the front entrance.  

A California museum built a new accessible unisex restroom and
modified another set of restrooms to have an accessible stall,
lavatory, and other elements. 

A Colorado inn built a ramp at one of the inns entrances.

A small town Louisiana fast food chain restaurant relocated its
accessible parking spaces so that they are directly in front of the
entrance.

The owners of a medical office building in a small town in
Louisiana provided three accessible parking spaces and ramps to a
walkway that had formerly impeded access. 

An auto supply store in a small Indiana town removed posts that
were barriers to its check-out aisle.

An upstate New York athletic club agreed to install a ramp to its
indoor running track area and to make its weightlifting equipment
accessible.

A Colorado-based rental car company purchased universal hand
controls for its rental car fleet and made cars equipped with these
controls available on two days or less notice under most
circumstances.  The company also modified its policies so that
persons with disabilities no longer have to 
test drive  hand control equipped rental cars.

A Wyoming outlet of a national chain of discount department stores
restriped its parking lot to provide accessible spaces, installed
automatic entrance doors, and agreed to modify its lunch counter to
be accessible.

The owners of two motels in Branson, Missouri, restriped the motels
parking lots to have accessible parking spaces on the shortest
accessible route to rooms and amenities, and installed curb ramps. 

A restaurant in a small town in North Carolina, part of a national
family restaurant chain, restriped the parking lot to have
accessible spaces on the shortest accessible route to the building
entrance.  

The Des Moines, Iowa, affiliate of a nationwide rental car company
will provide hand controls for persons with disabilities.

Effective communication

The operators of a multiplex motion picture theater in New York
City acquired a permanently installed assistive listening system
for each of its six auditoriums and purchased receivers for these
systems equal in number to at least four percent of the available
seats.

An Idaho ski resort lodge acquired equipment necessary to make
seven of its rooms accessible to persons with hearing impairments,
acquired a TDD for its front desk so that customers who use TDD's
will have access to in-room services available to other customers,
and agreed to provide training to its staff in the proper use of
the equipment.
 
A Missouri hotel is now providing TDD's and other devices to hotel
guests who have hearing impairments.

Policies and procedures

Seven gas stations in western States agreed to pump gasoline at no
extra charge for persons with disabilities (when there is more than
one attendant on duty) and to post signs at the pumps notifying
customers of this service.  

D.  Investigations

The Department is currently investigating nearly 1100 complaints
against public accommodations and commercial facilities under title
III.  The Department also, on its own initiative, is reviewing
plans for new construction and alterations of various types of
facilities in locations around the country.

In addition, the Department is currently investigating nearly 1400
complaints against units of State and local government under title
II.  Seven other Federal agencies are also investigating title II
complaints and may refer cases to the Department of Justice for
litigation.

The Department also has a number of investigations under way under
title I against public employers.  (Enforcement of title I against
private employers is handled by the Equal Employment Opportunity
Commission.)

II. Certification

The ADA authorizes the Department of Justice to certify State or
local laws or building codes that meet or exceed the ADA's
accessibility requirements.  This is a voluntary program in which
States and localities can choose to participate.  In a jurisdiction
whose law or code has been certified, when a new public
accommodation or other commercial facility is built or an existing
facility is altered or expanded, compliance with the local
regulations will give the building owner and other responsible
parties rebuttable evidence of compliance with the ADA if the
buildings accessibility is later challenged under the ADA.

In July 1994, the Department notified the State of Washington that
its review has revealed a few remaining areas in which the
Washington code is not fully equivalent to the ADA and indicated
that, upon correction of those problems, a preliminary
certification of the code could be issued.  The Washington request
was the first request for certification received by the Department. 
The Department's initial review revealed that the Washington
accessibility code, although very progressive, was not fully
equivalent to the ADA.  Therefore, the Department provided
substantial technical assistance to assist the State to make its
code equivalent.  The State of Washington is now proposing to amend
its code to correct the problems identified by the Department. 
This process is expected to be completed by mid-November.

Requests for certification have also been received from New Mexico,
Utah, Florida, and the City of New York.  Technical assistance has
been requested by the Council of American Building Officials (CABO)
on behalf of the American National Standards Institute (ANSI)
A117.1 committee, the Building Officials and Code Administrators
International (BOCA), and the National Parking Association.

Title II Proposed Rule 

The Department of Justice is now reviewing the comments on its
proposed rule to amend the regulations implementing title II and
title III of the ADA.  The public comment period closed on August
19, 1994.  The proposed rule would adopt the ADA Accessibility
Guidelines as the ADA Standards for Accessible Design for new
construction and alterations covered by title II of the ADA.  Under
the proposed amendment, title II entities would no longer have the
option to apply the Uniform Federal Accessibility Standards.

The proposed rule would also amend the ADA Standards in several
ways and add sections 11 through 14 dealing with judicial,
legislative, and regulatory facilities, detention and correctional
facilities, residential housing, and public rights-of-way. 
Finally, the proposal would publish the amended ADA Standards for
Accessible Design as part 38 of 28 C.F.R., deleting them from
Appendix A of part 36 of 28 C.F.R., and would amend title III to
refer to part 38.

III. Technical Assistance

The ADA requires the Department of Justice to provide technical
assistance to entities and individuals with rights and
responsibilities under the ADA.  The Department encourages
voluntary compliance by providing education and technical
assistance to business, industry, government, and members of the
general public through a variety of means.  

ADA Telephone Information Line

The Department of Justice now provides toll-free "800" service for
both voice and TDD callers who have questions about title II and
title III of the ADA, including the Standards for Accessible
Design.  Under its expanded hours of operations, operators may be
reached from 10:00 a.m. to 6:00 p.m. (EDT), Monday through Friday
(except Thursdays, 1:00 p.m. to 6:00 p.m.).  The system has been
upgraded to accommodate a larger number of callers simultaneously
and to provide Spanish language service.  Callers may hear recorded
information and order materials at any time day or night.  The
information line numbers are:

Nationwide
1-800-514-0301 (voice)
1-800-514-0383 (TDD)

Washington, D.C., area
202-514-0301 (voice)
202-514-0383 (TDD)

Grants

Section 506 of the ADA requires the Department to provide technical
assistance to entities and individuals affected by title II and
title III of the ADA.  This section also authorizes the Department
to award grants for the purpose of supplementing the Department's
technical assistance efforts. 

Under the 1994 Technical Assistance Grant Program, the Department
awarded ten grants to the following organizations:

Access Video Fund -- to develop, produce, and distribute a
30-minute documentary, to be aired nationally, to educate the
public on the ADA, dispel myths and stereotypes about people with
disabilities, and illustrate the positive impact of the ADA on the
lives of people with disabilities.  

The Arc -- to produce educational materials for police departments
and courts about the rights of persons with mental retardation in
law enforcement and judicial proceedings; and to continue to reach
out to small businesses across the country, to conduct ADA training
sessions, and to operate a toll-free ADA technical assistance line
that provides information to Spanish-speaking entities and
individuals.  

Home Builders Institute -- to distribute ADA educational materials
produced by the Department of Justice to 190,000 local building
contractors, construction tradespeople, and individuals in
construction training programs throughout the country.

Key Bridge Foundation -- to train 90 professional mediators in
Dallas-Fort Worth, Detroit, Los Angeles, New York, and
Orlando-Tampa on the ADA, develop a consumer and mediator guide,
and mediate up to 600 ADA complaints.

The National Trust for Historic Preservation -- to develop and
distribute an ADA self-study course for the 1,863 local historic
preservation commissions and boards throughout the country to
assist in identifying accessibility issues and practical solutions
for providing access without destroying a building's historic
character. 

Adaptive Environments -- to continue a project incorporating
universal design concepts and specific ADA "how-to" materials into
the curricula of architecture, interior design, industrial design,
and landscape architecture schools and programs across the country. 

Chief Officers of State Library Agencies (COSLA) -- to expand upon
a project that placed ADA materials in 15,000 libraries throughout
the country, with an emphasis on ADA videotapes, Spanish
translations of ADA material, and additional documents developed by
the Department's prior grantees. 

Disability Rights Education and Defense Fund (DREDF) -- to continue
to operate a toll-free ADA information line (1-800-466-4232 (voice
& TDD)) to assist persons with disabilities and covered entities
with inquiries about the requirements of the ADA, increasing the
availability of technical assistance throughout the country,
especially for citizens living in the Mountain and Pacific time
zones.

Police Executive Research Forum (PERF) -- to expand educational
materials for police officers about persons who are deaf, persons
with epilepsy, and persons with mental illness.

Publications

Copies of the Department of Justice's regulations for titles II and
III of the ADA, the ADA Questions and Answers booklet, the ADA
Handbook (limited quantities available), and information about the
Departments technical assistance grant program can be obtained by
calling the Department's toll-free ADA Telephone Information Line
at the number listed above or writing to the address listed below.
These materials are available in standard print, large print,
Braille, audiotape, and computer disk.  

U.S. Department of Justice
Civil Rights Division
Public Access Section
Post Office Box 66738
Washington, D.C. 20035-6738

These materials are also available through the Department of
Justice's ADA electronic bulletin board at 202-514-6193.

Copies of the Department of Justice's Technical Assistance Manuals
for titles II and III and yearly updates can be obtained by
subscription from the Government Printing Office. The subscription
for the Title II Manual, which includes annual supplements through
1996, costs $24. The subscription for the Title III Manual with
supplements through 1996 costs $25. Call the ADA Telephone
Information Line to obtain an order form.

Copies of legal documents and settlement agreements mentioned in
this publication can be obtained by writing to:

Freedom of Information/Privacy Act Branch
Room 7337
Civil Rights Division
U.S. Department of Justice
Washington, D.C. 20530

Attorney General Launches National Public Education Campaign

As part of its continuing effort to educate Americans about the
ADA, the Judice Department has launched a major national public
education campaign.  The campaign, which seeks to increase
awareness of the landmark law and encourage voluntary compliance,
includes distributing public service announcements to media markets
and informational kits to libraries across the country. 

The public service announcements, which include both radio and
television spots, feature Attorney General Janet Reno stressing the
importance of the law.  The following 60-second radio spot,
entitled 
"Getting In the Door," will be distributed to over 1,000 radio
stations:

BACKGROUND:  Martin Luther King saying, "I have a dream." 

ATTORNEY GENERAL JANET RENO:  Talk about "civil rights" and people
think about a lot of things ... Martin Luther King, the March on
Washington, the women's fight for equality.

But for one out of seven Americans, equality means just being able
to get in the door, make a phone call, hear a movie, or get a job.

Now, thanks to the Americans with Disabilities Act, the simplest
things in life are no longer barriers to Americas 49 million people
with disabilities.

I'm Janet Reno, U.S. Attorney General.  If you're not sure what's
required under the Americans with Disabilities Act, please call
1-800-514-0301 or visit your local library.  Again, that's
1-800-514-0301.

Because the ADA isn't just the way things should be -- now its the
law. 

Two other television spots, which run for 30 and 15 seconds, will
be distributed to over 1,800 television stations. 

Additionally, the Justice Department is providing 15,000 public
libraries with an ADA Information File.   The file was developed
and distributed with the help of the Chief Officers of State
Library Agencies.

In announcing this educational effort at Washington's Martin Luther
King Library, Reno stated that "the library is the center of
community life where people from all walks of life go to get the
information they need."  The file includes over 30 documents
offering general information on the Ada's requirements as well as
specific information on how various entities can comply with the
law.  The documents were developed by the Department of Justice and
its grantees and other federal agencies. 

To ensure the success of the campaign, the Justice Department will
ask citizens to encourage television and radio stations in their
communities to air the public service announcements.  If a station
has not already received the announcements, please contact Lee
Douglass, Department of Justice Office of Public Affairs at (202)
616-2765. 

IV. Other Sources of ADA Information

The Equal Employment Opportunity Commission offers technical
assistance to the public concerning title I of the ADA.

For ordering documents
1-800-669-3362 (voice)
1-800-800-3302 (TDD)

For questions
1-800-669-4000 (voice)
TDD: use relay service

The U.S. Department of Transportation offers technical assistance
to the public concerning the public transportation provisions of
title II and title III of the ADA.

ADA documents and general questions
202-366-1656 (voice)
202-366-4567 (TDD)

ADA legal questions
202-366-1936 (voice)
202-366-0748 (TDD)

Complaints and enforcement
202-366-2285 (voice)
202-366-0153 (TDD)

National Easter Seal Society

Project Action  grant
202-347-3066 (voice)
202-347-7385 (TDD)

The Federal Communications Commission offers technical assistance
to the public concerning title IV of the ADA.

ADA documents and general questions
202-418-0500 (voice)
202-632-6999 (TDD)
ADA legal questions
202-634-1808 (voice)
202-632-0484 (TDD)

Complaints and enforcement
202-632-7553 (voice)
202-632-0485 (TDD)

The U.S. Architectural and Transportation Barriers Compliance
Board, or "Access Board," offers technical assistance to the public
on the ADA Accessibility Guidelines.

ADA documents and questions
1-800-872-2253 (voice)
1-800-993-2822 (TDD)
202-272-5434 (voice)
202-272-5449 (TDD)
 
The National Institute on Disability and Rehabilitation Research
(NIDRR) of the U.S. Department of Education has funded centers in
ten regions of the country to provide technical assistance to the
public concerning title I, title II, and title III of the ADA.

ADA technical assistance nationwide
1-800-949-4232 (voice & TDD)

The Job Accommodation Network (JAN) is a free telephone consulting
service funded by the President's Committee on Employment of People
with Disabilities.  It provides information and advice to employers
and people with disabilities on reasonable accommodation in the
workplace.

Information on workplace accommodation 
1-800-526-7234 (voice & TDD)

V. How to File Complaints

Title I

Complaints about violations of title I (employment) by units of
State and local government or by private employers should be filed
with the Equal Employment Opportunity Commission. Call
1-800-669-4000 for the field office in your area. 

Title II

Complaints about violations of title II by units of State and local
government should be filed with -

U.S. Department of Justice
Civil Rights Division
Coordination and Review Section
Post Office Box 66118
Washington, D.C. 20035-6118
202-307-2222 (Voice)
202-307-2678 (TDD)

Title III

Complaints about violations of title III by public accommodations
and commercial facilities should be filed with -

U.S. Department of Justice
Civil Rights Division
Public Access Section
Post Office Box 66738
Washington, D.C. 20035-6738