ATTACHMENT 1 -- RFP-97-005
                         U.S. Department of Education

CONTRACTOR PERFORMANCE INFORMATION

Contractor Name and Address (Identify Division)
1.   Contract Number:  

I
2.   Type of Contract:  

3.   Contract Value (Current plus any unexercised options):  
     $

(Please correct the above as needed.)
4.   Period of Performance (including any option periods):  

5.  Description of Requirement: 
 

ff

If

6.   Ratings.  Summarize contractor performance and circle or type in the number below that corresponds to the
     performance rating for each category.  Please see the attachment, which explains the rating scale. 

Quality:
0
1
2
3
4
Comments:  

Problem
Resolution:
0
1
2
3
4
Comments:  

Cost Control:
0
1
2
3
4
Comments:  

Timeliness: 
0
1
2
3
4
Comments:  

Business
Relations:
0
1
2
3
4
Comments:  

Customer
Service:
0
1
2
3
4
Comments:  

7.  Total score:  

                                Evaluated by:

Agency/Organization  _______________________________________________________Date  ____________

(In accordance with the Federal Acquisition Streamlining Act, the following information will not be released to the contractor.)
Name and Title _________________________________________________ Telephone number  ____________
Signature  _____________________________________________ E-mail address _______________________

Please return this form to the following address:

U.S. Department of Education
Contracts Division, OCFO
Room  3616, ROB-3, MS-4447
7th & D Streets, SW
Washington, DC 20202

Or e-mail to:Anmarie_Lippert@ed.gov
Or fax  to:  202-708-9774
Attn: Anmarie Lippert
RFP # 97-005

                  SOURCE SELECTION INFORMATION SEE FAR 3.104
Information entered on this form will be used in source selection decisions and is protected under subsection 3.104  of the Federal
Acquisition Regulation.  Do not disclose information entered on this form to the contractor or to any other person except as
authorized by the Department of Education contracting officer.

                           Supplementary Questions

To assist the Department of Education contracting officer, we would greatly appreciate your taking the time
to answer the following questions, if any, related to the contractor's past performance:

                 Contractor Performance Evaluation
Instructions for Completing Contractor Performance Information Form
                                 
Based on the rating area elements presented below and the rating guidelines on the back of this sheet, please
evaluate contractor performance in each of the rating areas.  On the "Contractor Performance Information" form,
circle (or type in the "Comments:" area) the rating from 0 to 4 that most closely matches your evaluation of the
contractor's performance.  Please add written comments for each rating.  If you wish, you may attach additional
comments or information.  We would also appreciate your answers to the specific questions, if any, on the back
of the form.  Please return the form to the address indicated on the back of the form.  Thank you for your time
and your cooperation.

The Department of Education will use the information from this form to evaluate offerors competing for
contract awards.  We may release the information from this form to the contractor during negotiations or
debriefings.  If we release information from this form, we will not release your name to the contractor.

                 Elements within Each Rating Area

Quality of Product or Service
-     Compliance with contract requirements
-     Accuracy of reports 
-    Appropriateness of personnel 
-    Technical excellence

Problem Resolution 
-    Anticipates and avoids or mitigates
     problems
-    Satisfactorily overcomes or resolves
     problems 
-    Prompt notification of problems 
-    Pro-active 
-    Effective contractor-recommended
     solutions                                 

Cost Control 
-    Within budget 
-    Current, accurate and complete billings 
-    Costs properly allocated 
-    Unallowable costs not billed 
-    Relationship of negotiated costs to actual 
-    Cost efficiencies

Timeliness of Performance 
-    Meets interim milestones 
-    Reliable 
-    Stays on schedule despite problems 
-    Responsive to technical direction 
-    Completes work on time, including wrap-up and contract administration 
     -    No liquidated damages assessed Business Relations 
-    Effective management 
-    Use of performance-based management
     techniques 
-    Business-like concern for the customer's
     interests 
-    Effective management and selection of
     subcontractors 
-    Effective small/small disadvantaged
     business subcontracting program 
-    Reasonable/cooperative behavior 
-    Effective use of technology in
     management and communication 
-    Flexible 
-    Minimal staff turnover 
-    Maintains high employee morale 
-    Resolves disagreements without being
     unnecessarily litigious. 

Customer Service 
-    Understands and embraces service and
     program goals 
-    Team approach with the customer 
-    Satisfaction of end users with the
     contractor's service 
-    Positive customer feedback 
-    Prompt responses
-    Courteous interactions 
-    Effective escalations and referrals 
-    Initiative and proactive improvements 
     -    Creative service strategies
                              Rating Guidelines

Quality of Product or Service
     0 - UnsatisfactoryNonconformance jeopardizes the achievement of contract goals; default.     1 - PoorNonconformance requires major agency intervention to ensure achievement of contract
goals; show cause or cure notices.     2 - FairQuality meets specifications in most cases, however, some agency intervention required
to ensure achievement of contract requirements.     3 - GoodQuality meets specifications in all cases.     4 - ExcellentQuality exceeds specifications in some cases.
Problem Resolution     0 - UnsatisfactoryInadequately resolved problems jeopardize contract goals.     1 - PoorSignificant agency intervention required to resolve problems jeopardizing contract goals.     2 - FairSome agency intervention required to resolve problems jeopardizing contract goals.     3 - GoodSuccessfully overcomes or resolves all problems and achieves contract goals with
minimal agency intervention.     4 - ExcellentAnticipates and avoids most problems and successfully overcomes all unforeseen
problems.
Cost Control      0 - UnsatisfactoryCost increases jeopardize achievement of contract goals; or billings routinely include
unallowable costs.     1 - PoorSignificant cost increases; or some inaccurate billings including some with unallowable
costs.     2 - FairMinor cost increases; or some inaccurate billings, but a minimal (1-2) number with
unallowable costs.     3 - GoodContractor performed within costs; but some late billings, none with unallowable costs.     4 - ExcellentCosts were less than the amount cited in the contract; and billings accurate and timely.
Timeliness of Performance     0 - UnsatisfactoryDelays jeopardize the achievement of contract goals.     1 - PoorOther significant delays.     2 - FairMinor delays.     3 - GoodAll deliverables on time.     4 - ExcellentAll deliverables on time with some ahead of schedule; or stays on schedule despite
unforeseen circumstances.
Business Relations      0 - UnsatisfactoryUnethical or illegal business practices.     1 - PoorBusiness practices are not attuned to customer support.     2 - FairBusiness practices are somewhat attuned to customer support.     3 - GoodBusiness practices focus on customer support.     4 - Excellent

Customer Service Highly effective, proactive business practices focused on customer support.     0 - UnsatisfactoryResponse to service requests is routinely late, ineffective, or rude; customers express
frustration or anger about many interactions; complaints are unresolved; contractor seems
unaware of service issues.     1 - PoorResponse to service requests is often late, ineffective or rude; some complaints are
resolved.     2 -FairResponse to service requests is uneven in timing or effectiveness; customer interactions
are tenuous; contractor is trying hard and understands service issues.      3 - GoodResponse to service requests is timely, effective and courteous; customers express
positive feedback; delivery of service is smooth and organized; collects customer
feedback; customer problems are resolved well.     4 - ExcellentResponse to service requests is timely, effective and courteous; the contractor is
proactive in building good relations with customers, proposing new service strategies,
analyzing and reporting on service loads and collecting and using customer feedback.