# Presentation: B7YTSQC3FCJP4XCGIUTYSVN3LLF4T4DB

## The Role of the Structural Pest Control Board Specialist

- It’s a Dirty job, but someone has to do it!

## Structural Pest Control Board 

- Prior CAC/SPCB enforcement training.

## Complaint Form

- Anyone can file a complaint.
- Most complaints involve real estate.
- Board receives complaint form.
- Is it within Board’s jurisdiction.
- Is it within Statute of Limitations.
- Should it be referred to other agencies?

## Consumer Service Representative

- Reviews the complaint.
- Notifies Licensee in writing.
- Attempts resolution or mediation.
- Licensee’s response is sent to complainant.
- If resolved...case closed.
- If NOT...Referred to Board Specialist.

## Board Specialist

- Receives case file.
- On-site inspection of property.
- Determine violation(s) of law.
- SPCB, DPR, Local building codes, etc.
- Interviews complainants, other licensees, home inspectors, real estate agents and other agencies to discover the facts.

## Specialist’s Role

- Specialists need to “RACE” to get cases completed within the Statute of Limitation.
-  Generally, only one year after Board receives complaint.

## Board Specialist

- Specialist prepares an investigation report for the Board’s determination and can recommend additional enforcement action.
- In all matters, Board keeps record of complaints and violations for consumer protection.
- Consumers can request complaint history of company and/or licensee or view online.

## Board Specialist

-  _***LEVELS OF ENFORCEMENT:***_
- Warning Letter.
- Citation without civil penalty.
- Citation with civil penalty.  (Cite & Fine)
- Disciplinary action.

## Board Specialist

_***DISCIPLINARY ACTION***_:
- Investigation report and all evidence transmitted to Attorney General’s Office.
- Preparation of Accusation.
- Possible Stipulation/Settlement.
- Hearing with Administrative Law Judge.

## Board Specialist

_***DISCIPLINARY ACTION***_:
- Proof = Clear and Convincing Evidence.
- Specialist is the Expert Witness.
- Testimony (oral and written) is admitted into evidence.

## Board Specialist

_***DISCIPLINARY ACTION***_:
- ALJ makes proposed decision.
- Board Accepts or Requests Transcripts.
- Subject may appeal to Superior Court.

## Board Specialist

_***DECISION AND ORDER:***_
- Decision includes “down time”.
- Respondent can request civil penalty.
- Pays all investigation, AG’s and court costs.
- Probation - Standard 3 years.
- Quarterly reports and inspections.
- Posting of the Suspension Sign.

## Board Specialists Other types of Investigations 

- Probation inspections for all Branches.
- Referrals from CAC.
- Fraud, deaths or serious injuries forwarded for immediate investigation.
- Unlicensed Activity.
- SPCB’s own motion.

## Structural Pest Control Board 

- Probation checks.
- Keep a close eye on the bad guys.

## Board Specialist

_***OTHER DUTIES:***_
- Continuing Education Course audits.
- Serve on Board appointed committees.
- Enlisted in exam writing workshops.          (All branches and classifications)
- Perform Office Record Inspections.

## Slide 16

## Structural Pest Control Board 

- Unannounced office records check. Chemical accessible to unauthorized persons.

## Structural Pest Control Board 

- Storage boxes unlocked and unattended.  Variety of chemicals, aerosols and baits.

## Structural Pest Control Board 

- Poor Workmanship

## Structural Pest Control Board 

- Fungus damage under bathroom shower and surrounding areas.
- New framing installed, however, did not remove all damage

## Structural Pest Control Board 

- These are carpenter ants which attacked Specialist Dennis Ohlsson and myself.  It took hours to pick em off!

## Structural Pest Control Board 

- Frass from Carpenter Ants.
- Satellite colonies in attic, 2nd story exterior and interior walls.

## Structural Pest Control Board 

- Inaccessible areas, rubble and earth filled-porch.  Condition is likely to lead to  infestations and infections.

## Structural Pest Control Board 

- This is a bathroom without any walls.  You can sit and watch nature....... when nature calls!

## Structural Pest Control Board 

- Evidence of drywood termite activity.

## Structural Pest Control Board 

- Poria Incrassata
- Repair Recs.
- Search & destroy rhizomorphs; Break earth to wood contacts; Correct faulty grades; Use pressure treated wood; remove all infected wood.

## Structural Pest Control Board 

- Nice Bathroom

## Structural Pest Control Board 

- Nice Bathroom?

## Thank you