# Presentation: 923746

**Strategic Transformation Plan****2006 – 2010**

**MTAC**
** **
**May 18, 2005**

**Linda A. Kingsley**
**Vice President,**
**Strategic Planning**

**Notes:**
Good Morning.  We have been very successful with executing the Transformation Plan.  Today I will present you with information about the new Strategic Transformation plan for 2006-2010 in order to continue our momentum..  

**Continue momentum from 2002 Transformation Plan**
**Service up **
**Six years positive TFP**
**Achieve $5B savings ahead of plan**
**Debt down dramatically**
**Employee safety and engagement up**
**Growing revenue as FCM declines**
**Extended our access **
**New and improved products **

**Keeping Our Focus**

## Combine 4 Documents into 1

**Five-Year     Strategic Plan**
**(3 year cycle)**** **

**Transformation Progress Report**
**(annually) **

**Annual     Performance Plan**
**(annually) **

**Transformation Plan**
**(as needed)**

**Strategic **
**Transformation Plan**
**2006 – 2010**

**September 30, 2005**

**Notes:**
Today we have several documents, the Gov’t perform and results act (GPRA) required Strategic Plan and annual performance plan. While these were consistent with the transformation Plan and the progress report, there was some confusion.  We will be taking this opportunity to combine a few key documents into one comprehensive plan.

You will have only document to review

The 5 year strategic plan component provides the context and high level discussion of our vision and mission

The annual Perf plan lays out our Corp goals
The TP will discuss sprecific strategies we will execute to attain the goals.  Progress will be incorporated into each section.

The Plan is to update this new Strat Tran Plan annually like the Capital Plan.

## Four Overarching Strategies linked to Corporate Goals:

Foster Growth through Customer Value
	Metric:  National Total Revenue

Increase Operational Efficiency
	Metric:  Total Factor Productivity

Enhance Customer-Focused and Performance-Based Culture
	Metrics:  OSHA Safety Performance and VOE Scores

Improve Service
Metrics:  EXFC and PETE
Metric:  Customer Satisfaction Measurement

**Foster Growth through Customer Value**
**	****Metric:  National Total Revenue**
**Increase Operational Efficiency**
**	****Metric:  Total Factor Productivity**
**Enhance Customer-Focused and Performance-Based Culture**
**	****Metrics:  OSHA Safety Performance and VOE Scores**
**Improve Service**
**Metrics:  EXFC and PETE**
**Metric:  Customer Satisfaction Measurement**

**Current Draft**

**Notes:**
The format will contain 4 over-arching strategies that correspond to the star and is consistent with the initial Tran Plan

Each of these can be aligned to our Corp Goals Within each of the 4, there will be strategies and sub-strategies.

We intend to have a cross-functional approach to the plan for development and execution.

We have the officers currently putting together the initial list of strategies and substrategies with their groups that are x-functional in nature are due in two weeks.

Therefore, these are just possible examples of what we could expect. 100% barcoded, reduce UAA by 50%, receive 75% of COAs on-line, etc.

From now thru July we will be developing the content of the plan and will keep you informed.  You will receive updates from the functional areas at subsequent board mtgs through Aug.

## We want to hear from you:

Surveys – NPF, mailings, usps.com
General comments - Federal Register Notice,     e-mail at transform@usps.gov, Memo to Mailers
Face-to-face – PCC speeches, workgroups, MTAC
Industry spreading the word
Internal

***We want to hear from you:***
**Surveys ****– NPF, mailings, **_***usps.com***_
**General comments - ****Federal Register Notice,     e-mail at **_**[transform@usps.gov](mailto:transform@usps.gov)**__**, Memo to Mailers**_
**Face-to-face ****– PCC speeches, workgroups, MTAC**
**Industry spreading the word**
**Internal**

**Notes:**
Customer, vendor, partner input is being sought to ask what their needs are looking toward 2010.

We have conducted outreach beyond anything we have done with the first tran plan or the strategic plan

We have sent brochures to our largest, customer, vendors, government stakeholders, and the unions and associations.

## What stakeholders have said so far:

Postal Service is still relevant
Keep costs and rates low
Fix military/escrow issue
Address labor costs
Network flexibility
Pricing flexibility
More convenience / ease of use
New and improved products / services

**Postal Service is still relevant**
**Keep costs and rates low**
**Fix military/escrow issue**
**Address labor costs**
**Network flexibility**
**Pricing flexibility**
**More convenience / ease of use**
**New and improved products / services**

**Direction**

## 
Continue focus on service, costs, employees, revenue

Reduce UAA mail 50%
Reduce service failures 50%
Expand access
100%  barcoded 
Annual price adjustments
Breakthrough customer satisfaction
Increase transparency
Improve network efficiencies

Many strategies involve industry participation

**Continue focus on service, costs, employees, revenue**
**Reduce UAA mail 50%**
**Reduce service failures 50%**
**Expand access**
**100%  barcoded **
**Annual price adjustments**
**Breakthrough customer satisfaction**
**Increase transparency**
**Improve network efficiencies**
**Many strategies involve industry participation**

**Keeping Our Focus**

**Notes:**

Communicate

**Questions ?**