# Presentation: 731383

## Information Technology Association of America

**Michael Carleton**
**Chief Information Officer**
**November 17, 2004**

## GENERAL SERVICES ADMINISTRATION

## Federal Technology Service

**Federal Technology Service**
**$8.4B Revenue (Variable Fee from Buyer)**
**FTE 1,482**
**“****Value Added Reseller”**

**Office of Government-Wide Policy**
**$83.3M Obligationed**
**FTE 211**

**Office of Citizen Services**
**$20.8M Obligated**
**FTE 109**

**Federal Supply Service**
**$3.7B Revenue **
**(1% from seller)**
**FTE 3,084**
**“****Market Maker”**

**GSA’s mission is to help federal agencies better serve the public by offering, at best value, superior workplaces, expert solutions, acquisition services and management policies (FY 2004 Revenue $20.6B; FTE 12,577)**

**General Management & Administration**
**$341M Obligations  **
**FTE 1,759 ****(inc. IG)**

***“******Phone Company”***

***“******Supply Officer”***

- Source: 2004 Annual Performance and Accountability Report

## GSA Revenue

- Source: GSA Annual Reports

## Q4 FY04 Scorecard Status 

- Enterprise Architecture
- IT Capital Planning
- EVMS
- Security
- E-Gov (GSA Led)
**PMA Scorecard Status Rating**

- FY 04
- Q3 Actual	Q4 Actual

## IT Security Recommendations Dominate Annual Financial Audits

- # Recommendations

**40**

**21**

**21**

**41**

**29**

**47**

**50**

- 5 (13%)

- 13 (62%)

- 8 (38%)

- 27 (66%)

- 18 (62%)

- 25 (53%)

- 35 (70%)

## Office of the Chief Information Officer

- (as of 4/4/04)

- Office of Enterprise Infrastructure
- Operations (IO)
- Mike Seckar
- FTE: 6

- IT Policy
-  Division
- (IEP)
- Jane Morgan
- FTE: 5

- Infrastructure
- Applications
- Division
- (IOA)
- Sally Perry
- FTE: 17

- End-User
- Computing
- Division
- (IOC)
- Lisa Neifert
- FTE: 17

- Internet-
- working
- Division
- (IOB)
- Gene
- McNerney
- FTE: 19

- IT Portfolio
- Execution
- Services
- Division
- (IEE)
- Sally Kiel
- FTE: 5

- Chief Information Officer (I)
- Michael Carleton
- Chief of Staff
- Jim Kearns
- FTE: 7

- Enterprise
-  Applications
- Integration
- Division (IEA)
- Lew Sanford
- FTE: 2

- Office of Enterprise IT Investment
-  Portfolio and Policy (IE)
- Phil Klokis
- FTE: 2

- Resources Management Staff (IR)
- Odessa Chapman
- FTE: 6

- Senior Agency Information
- Security Officer (IS)
- Kurt Garbars
- FTE: 6

- Office of Enterprise Architecture
- and IT Capital Planning (IA)
- Chris Fornecker
- FTE: 2

- Architecture
- & Engineering
- Standards
- Division
-  (IAA)
- George
- Thomas
- FTE: 5

- IT Capital
- Planning
- Division
- (IAC)
- Barbara Scott
- (Acting)
- FTE: 7

- Total FTE approved for FY05 = 104
- Organizational Realignment, Effective April 4, 2004
- Staffing Current as of September 21, 2004

## 2004 Performance Measures

| Achieve Responsible Asset Management  |
| --- |
| Provide a Secure IT Environment  |
| % of FISMA system weaknesses completed on time or on schedule  |
| % of high risk vulnerabilities resolved within 30 days of findings  |
| % of GSA associates and contractors with access to GSA IT systems (i.e., e-mail) that have completed annual security awareness training  |
| % of GSA It systems that have completed a full certification and accreditation  |
| % of current year security program weaknesses completed on time or on schedule |
| % of all servers scanned for vulnerabilities within last 6 months |
| % of procedural guides updated/created on time |

## 2004 Performance Measures (Continued)

| Operate Efficiently and Effectively  |
| --- |
| Improve Delivery Services by supporting e-Gov Initiatives  |
| % of GSA let e-Gov initiatives that are within 10% of planned cost and schedule  |
| % progress on e-Gov Initiative Transition  |
| % of GSA led e-Gov initiatives that are compliant with the Federal Architecture  |
| Improve IT Capital Planning and Investment Control |
| % of major IT investment projects that are within 10% of planed cost and schedule – FY04  |
| % of major IT initiatives rated highly by OMB for business case – FY05 |

## 2004 Performance Measures (Continued)

| Operate Efficiently and Effectively  |
| --- |
| Provide Secure, Reliable, Cost Effective IT Infrastructure  |
| % Availability of e-mail, internet and wide area network  |
| % Availability of desktops  |
| % Customer satisfaction  |
| % Network cost of industry standard  |
| % Desktop cost of industry standard |
| % Customer satisfaction with gsa.gov technical performance |

## 2004 Performance Measures (Continued)

| Operate Efficiently and Effectively  |
| --- |
| Align Business and It Strategy Using Agency Enterprise Architecture  |
| % of Technical Standards reviewed for Currency within the year |
| Develop Enterprise Architecture Configuration Management Plan |
| Establish ‘One GSA EA’ Methodology |
| % of Major IT Initiatives rated highly by OMB for Enterprise Architecture FY05 Exhibit 300 Submissions |
| Respond Timely to Audit Recommendations |
| Number of open repeat IT findings in audits, including reportable conditions |
| % of Audit Recommendations Closed Timely |

## 2004 Performance Measures (Continued)

| Maintain a World-Class Workforce and World-Class Workplace  |
| --- |
| Improve Associate Engagement |
| Improve Gallup Q-12 Survey |
| Conduct IT Skills Assessment of Executive and Senior Management |
| Completion of a high quality IT skills assessment |

## Enterprise Infrastructure Operations
Provide GSA with a secure and dependable information technology infrastructure scaled to effectively and efficiently support GSA’s business needs. (Appr. $50 million/year of $200 million/year enterprise-wide)
IT Direction and Management Support
Ensure GSA’s information technology investments increase Federal productivity, customer satisfaction, and legal compliance. (Appr. $10 million/year of $300 million/year enterprise-wide)

- Provide GSA with a secure and dependable information technology infrastructure scaled to effectively and efficiently support GSA’s business needs. (Appr. $50 million/year of $200 million/year enterprise-wide)
- IT Direction and Management Support
- Ensure GSA’s information technology investments increase Federal productivity, customer satisfaction, and legal compliance. (Appr. $10 million/year of $300 million/year enterprise-wide)

- CIO has Two Main Functions and LTOG

## IT Portfolio Development & Approval Process

- SSO
- Information
- Resources
- Boards

- Information
- Technology
- Council
- /
- Council of
- Controllers

- Business
- Systems
- Council

- Administrator

***The IT investment planning is governed through a collaborative process – with the ******PMP****** providing direct business influence.***

- Performance
- Management
- Process
- (**PMP**)

- Initial Business Objectives

- Refined Business Objectives
- &
- Budget Targets

- Business
- Objectives

- Proposed
- SSO
- Portfolio

- Recommended
- Enterprise
- Portfolio

- Prioritized
- GSA
- Portfolio

- Recommended
- GSA
- Budget

- Budget

## DME vs. Steady State Spending

**Steady state**
- Operational asset that is performing its mission.
**Development, Modernization, & Enhancement (DME)**
- New investments or modifications to existing systems to improve capability/performance and comply with mandates.

**Projects**

**Infrastructure**

**Steady State**

**72%**

**Steady State**

**92%**

## Intentions Framework

- Provides a pictorial view of individual investments in relation to how the organization intends on allocating investments. The process highlights new investments for IT collaboration and provides a platform for dialogue.

**Long-Term Objectives**

**Short-Term Objectives**

**Trait Objectives**

**Traits Response**
**	****	**

- Traits are a response to these new realities and represent the mind-sets necessary to thrive in the changing business context

**Transparency**

**New Realities**

## Sides Diagram

- MULTI-SIDED

- INSIDE

- BUY-SIDE

- SELL-SIDE

**Shift from mature supply chain (buy-side) investments to focus on operational efficiency of internal systems (inside) and customer facing enhancements (sell-side).**

- Sell-Side = Customer
- Buy-Side = Supplier
- Inside = Internal

## The “One GSA” EA

- A representation of GSA's enterprise as a whole.
- GSA's Business Modernization Blueprint to attain “Green” rating on President’s Management Agenda, demonstrate compliance with Federal law and policy.
- Establishes the GSA policy, methodology, and contract vehicle  to consolidate GSA's EA efforts and create a single EA.
- Centralized management of EA methodology, tools, contract vehicle through EAPMO
- Service and Staff Office ownership of appropriate business processes and data models

## The “One GSA” Methodology

**Value Chain Analysis**
** ****+ **
**Model Driven Architecture**
**= The “One GSA” EA**

## The “One GSA” EA Approach

- Gather existing As-Is business processes identified by Service  and Staff Offices
- PBS Business Processes-21
- FSS Acquisition Chains- 3
- Business Processes - 15
- FTS Event Life Cycles – 6
- CFO Value Chain – 1
- Analyze and correlate business processes
- Consolidate business processes to create Target business processes and value chain hierarchy
- Use MDA tools to model and simulate business processes

## Sept 04

- EVMS Tool In-house

## Select IT investments well (LOB consolidation)
Maintain “One GSA” Enterprise Architecture
Fund enterprise EVMS systems and FTE for  Enterprise Applications Integration Division
IT mission critical occupation in Human Capital Strategic Plan
IT Security and IT Audit Reportable Conditions

- Maintain “One GSA” Enterprise Architecture
- Fund enterprise EVMS systems and FTE for  Enterprise Applications Integration Division
- IT mission critical occupation in Human Capital Strategic Plan
- IT Security and IT Audit Reportable Conditions

- IT Direction and Management Program Strategies

## Enterprise Infrastructure Operations	 

- Data communications
- Internet and Intranet
- Lotus Notes e-mail and calendaring
- Remote access services

## OCIO-Managed EIO Benchmarked Performance ($M) 

- OCIO-Managed EIO Benchmarked Performance ($M)

- GSA’s overall costs are in line with the Workload peer group and lower than the Public Administration peer group.

## Directory Services Project

## Directory Services  Architecture

- Active Directory Briefing, March 15, 2004

## Central Office building move, consolidation and relocation
Microcomputer BPA Renewal
Metrics, extend to IT operations managed by others (appr. $150 million of $200 million)
Security, including home use and wireless
InSite

- Microcomputer BPA Renewal
- Metrics, extend to IT operations managed by others (appr. $150 million of $200 million)
- Security, including home use and wireless
- InSite

- Infrastructure Program Strategies

## Thank You