# Presentation: 408861

## Operations Support Systems:Today’s and the Next Generation’s

**Mike Schwartz**
- Chief Strategist
- Operations Solutions
- 732 699-4307
- _[mas85@cc.telcordia.com](mailto:mas85@cc.telcordia.com)_
- March 15, 2001

**Operations Support Systems:****Today’s and the Next Generation’s**

- Copyright © 2001 Telcordia Technologies.  All Rights Reserved

**Back Office OSSs -  A Condensed History and NGN Future**

**FCC OSS Tutorial**

**Notes:**
If presentation starts here, just manually click to next slide

## The History of OSS
Engineers, The New York City Disaster, and Anti-Ballistic Missles
A Snapshot in 1978 (Acronym City)
A Snapshot in 1982 (Work Center Orientation)
A Snapshot in the 1990s (What a Tangled Web We Weave)
Flow-Through Operations
Meaning and Illustration
Proven Economic results
Simplification: Computing Technology to the Rescue
Integrated Solutions
Best of Budget
Best of Breed
Best of Suite
The OSS Market – US and Global
Market Segmentation and Sizes
Key Vendors
OSSs in the Next Generation World

**Engineers, The New York City Disaster, and Anti-Ballistic Missles**
**A Snapshot in 1978 (Acronym City)**
**A Snapshot in 1982 (Work Center Orientation)**
**A Snapshot in the 1990s (What a Tangled Web We Weave)**
**Flow-Through Operations**
**Meaning and Illustration**
**Proven Economic results**
**Simplification: Computing Technology to the Rescue**
**Integrated Solutions**
**Best of Budget**
**Best of Breed**
**Best of Suite**
**The OSS Market – US and Global**
**Market Segmentation and Sizes**
**Key Vendors**
**OSSs in the Next Generation World**

**Outline**

## The Origin of a Species – Where did OSS come from?

**Engineering Support**
-  1964: MWC/ – Mechanized Wire Center
-  1964: EAS – Engineering Admin System
-  1969: COEES – CO Equipment Engr Sys
**Inventory and Assignment**
-  1968 **TIRKS** (circuit, equipment, facilities)
-  1972 **PICS**/DCPR – plug-ins
-  1977 **FACS** – loop facility assignment
**Repair**
-  c1970 MLR – Mechanized Line Records (NYC)
-  1974 **LMOS** -  Loop Maintenance

**Still in Use**

## The Origin of a Species – Where did OSS come from?

**In 1978, AT&T Listed over ****300**** Operations Support Systems in use.**
**In 1982, AT&T Listed over ****90**** Work Centers using OSS built for their use.**
**In the 1990s, the TeleManagement Forum (TMF) Defined ****6**** Fundamental Processes**
**Customer Interface Management**
**Customer Care**
**Service Development and Operations**
**Network and Systems Management**
**Element Management**
**Information Systems Management**

- Front Office

- Back Office

- IT Shop

**Increasing Integration**

## The Origin of a Species – How Did OSS Evolve?

- Courtesy:

## OSS – Under the Microscope

## What a Tangled Web We Weave

- Courtesy: Agilent Technologies

- Despite the Complexity, Flow-Thru is Achievable!

## Maximizing Flowthrough

**Maximizing Flowthrough**

**SML**

**EML**

**NEL**

**TMN Layers**

**Work & Force Management Suite**

**Network Design & Inventory Suite**

**Proactive Service **
**Assurance Suite**

**Customer **
**Service **
**Rep.**

**Inter-Connection**

**Corporate Data &**
**Common Functions**

**Service Provisioning & **
**Activation Suite**

**Technician Availability& Status**
** **

**NML**

**Order Entry**

**Network Alarm**
**& **

**and Trouble Tickets**

**    ****Troubles     ****      & Test  Requests**

**Installation **
**Orders**

**Trouble Related Dispatches**

**Physical Inventory**

**Customer Care**
**& Billing Suite**

## Automated Data Flowthrough Rates

**Automated Data Flowthrough Rates**

***“******Telcordia is still one of the few OSS companies to deliver flowthrough provisioning.”***
-    Source: Dataquest

*** ****Residential Consumer POTS SDT Orders **

**Notes:**
The table below provides a comparison of headcount, costs in 1996 dollars, and cost per access line for five major operations functions.  In general, the increase in productivity has been created by a combination of automated flow through operations processes and improvements in network technology (e.g., stored program switching, intelligent TDM network elements). 

## Smaller Operators Demand Simplification

**But There are Still Too Many Lines, Too Many Boxes**
**   ****5 Processes**
**    ****6 OSS Vendors**
**  ****13 OSS Applications**

**Smaller Operators Demand Simplification**

**EAI Bus**

- Application 1
- Vendor A

- Application 1
- Vendor B

- Application 1
- Vendor C

- Application 2
- Vendor A

- Application 1
- Vendor D

- Application 1
- Vendor E

- Application 2
- Vendor E

- Application 2
- Vendor D

- Application 2
- Vendor C

- Application 2
- Vendor F

- Application 3
- Vendor A

- Application 2
- Vendor B

- Application 1
- Vendor F

**Process** ****

**Process** ****** **

**Process** ****** **

**Process** ****** **

**Process** ****** **

## An Even Simpler Solution ....     Best of Suite 

**An Even Simpler Solution ....     ****Best of Suite**** **

**EAI Bus**

**Process** ****

**Process** ****** **

**Process** ****** **

**Process** ****** **

**Process** ****** **

- Tightly Coupled, Process Centric Solutions

## Integrated Management Suites

**Integrated Management**** ****Suites**

## Integrated Management Suites

- Source: Telcordia

**Telcordia OSSs**

- Slide Courtesy of Ryan, Hankin, & Kent

## The OSS Addressable Market

**Customer Care and Billing Expenditures Dominate the Market**

- $ M

- Source: Dataquest

## Provisioning and Inventory OSS Market

- $ M

- Source: Dataquest

## OSS Provisioning Software Market Breakdown

**OSS Provisioning Software Market Breakdown**

**400**

**Revenue in Millions of US$ Dollars**

**350**

**300**

**250**

**200**

**150**

**100**

**50**

**0**

- Source: Dan Baker
-               Technology Research Institute

**1999**
**Revenue**
**(US$ M)**

**$ 400 M**

**%Market  Share **

***“ ******Telcordia can be perceived as a no-risk option, when evaluated against other smaller OSS suppliers.”***
**Dataquest, “Profiles of Worldwide Telecom OSS Vendors, 1999”  Published  May 8, 2000**

**$ 204 M**

**$ 163.8 M**

**$ 232.2 M**

**Next Top Twenty-Five **
**Combined**

**Telcordia **
**Technologies**

**Lucent **
**Technologies**

**Next Top Six **
**Combined**

**Notes:**
       Telecom Provisioning Software Market by Market Share of Leading Vendors
Company          Provisioning Software Revenue             Market Share%              Relative Mkt. Share %
Telcordia	                 $400 M            	               39.7		100
Lucent	                 $204 M	            	               20.2		51.0
MetaSolv                                 $38 M	            	               38.0		9.5
CAP Gemini                            $30.8 M                                                 3.0 		7.7
Architel	                 $26 M	            	               2.6 		6.5
AMDOCS                                $25 M 	            	               2.5		6.3
MDSI	                 $24 M	            	               2.4		6.0
IBM ICMS                               $20 M	            	               2.0		5.0
DST Innovis	                 $18 M	            	               1.8		4.5
Convergys                               $17.6 M	            	               1.7		4.4
Eftia Software	                 $16 M	                                               1.6 		4.0
GE Information Svcs.             $16 M	            	               1.6		4.0
DSET	                $15 M	            	               1.5		3.8
Logica	                $15 M	           	               1.5 		3.8
Commtech	                $14 M	            	               1.4		3.5
OSI                                         $11.1 M	                                               1.1		2.8
Clarify   	               $9.7 M 	            	               1.0		2.4
Syndesis                                 $8.4 M	                                               0.8		2.1
DMR Consuting Grp.             $8.1 M		               0.8		2.0
SEMA Group                         $7.5 M		               0.7		1.9
Granite Systems                     $7.0 M		               0.7	                                1.8
Quintessant                            $7.0 M		               0.7                                   	1.8
Ernst & Young LLP              $5.4 M		               0.5		1.4
EHPT                                     $4.8 M		               0.5		1.4           
American Mgmt. Sys.       $4.4 M		             0.4		1.1
Kenan Systems                 $4.2 M	                                          0.4		1.1
Evolving Systems            $4.1 M		             0.4		1.0
Anderson Consulting       $4.0 M		             0.4		1.0
Nightfire Software           $4.0 M		             0.4		1.0
Ceon Corporation            $3.2 M		             0.3		0.8
Primal Solutions              $3.0 M		             0.3		0.8
Astracon                           $2.4 M		             0.2		0.6
Other                                $ 31 M		             3.1		
          1999 Totals            $1,008.5 M	            100.0

## Evolution Continues..........

| Circuit Switching
 |         Packet Switching |
| --- | --- |
| Voice Services |           Multi-Media Services |
| Regulated Operators |             Competitive Operators |

- A hundred year shift is occuring .......

**Extinctions?**

**New Forms?**

## Today’s Network Architecture (Access)

***Feeder***

***Distribution***

***Drop***

***Customer Premises***

***IOF***

_***Remote***_
_***Site***_

***DLC***

- SONET

***Circuit***
***Switch***

_***CO Location***_

***NID***

- Copper Cable
- (1 Twisted Pair)

***SAI***

***Today’s Network Architecture (Access)***

***SONET***
***MUX***

***Voice***
***Trunks***

***Trunks***
***To Modem***
*** ******Pools***

## Coming NGN  Architecture

***Feeder***

***Distribution***

***Drop***

***Customer Premises***

***IOF***

_***Remote***_
_***Site***_

***DSLAM***

- (Data PVC)

- (Voice PVC)

- ATM

***ATM***
***Switch***

_***CO Location***_

***NID***

- Copper Cable
- (1 Twisted Pair)

- Voice PVC

- Data PVC

- xDSL

***SAI***

***Coming NGN  Architecture***

***Trunk***
***Gateway***

- To Other
- Packet Switches

***Customer Gateway***
***(w/ ADSL Transmission***
***Unit-Remote [ATU-R])***

## Service providers are faced with . . .

**Service providers are faced with . . .**

**Meet Capacity on Demand Requests**

**Competition**
**Time to Market**

**Operational Costs**

**QoS Configurability & Verification**

** ****Service Level Guarantees**

** ****Integrated Voice/Data Operations**
** ****Multi-Vendor Environments**
** ****Rapid Introduction of New Technologies**

**Business**** ****Challenges**

## ...And Must Support Key NGN Solutions

**...****And Must Support Key NGN Solutions**

**DSL**

**Tandem Switch Migration using Voice Trunking over ATM**

**Private Line Replacement over ATM**

**IP/RAS**

**Internet Dial**
**Offload**

**IP Services ****and IP-VPNs**

**ATM and ****Frame Relay Services**

**Notes:**
Another key consideration is “Does your OSS partner have the plans, roadmaps and solutions to support the many new Next Generations Services that will make you competitive in an already competitive industry?”

## What Consumes the Most Support Staff Time? 

- What Consumes the Most Support Staff Time?

## Support Full Network Layering

**Support Full Network Layering**

- Data Services,Applications, etc.

- ATM, FR, Private Line, VLAN

- IP
- Interoperability

- ATM
- End-to-End QoS

- Optical
- High-Capacity
- Fiber Management

- Copper/Fiber

- Trunk, Private Line

- SONET/SDH
- Bandwidth Mgmt.
- Reliable Transport

## Internet Technologies - Impact on Operations

**New Devices, New Things to Do**
**New Devices Do Some of the Things Themselves**

**Policy Management**

- QoS Is King

**Leads to**

**Notes:**
New Devices, New Things to Do	- New Devices Do Some of the Things	- QoS Becomes King	- Interconnection of Firms into One Operation

## Delivers comprehensive IP network management 
Customer service, 
Configuration,
Performance
Policy and
Fault

Incorporates an integrated open and modular OSS architecture able to match the pace of change
Flexible
Scalable
Adaptable

**Delivers comprehensive IP network management **
**Customer service, **
**Configuration,**
**Performance**
**Policy**** and**
**Fault**
**Incorporates an integrated open and modular OSS architecture able to match the pace of change**
**Flexible**
**Scalable**
**Adaptable**

**Internet Technologies ****OSS Solution**

-  Handles New Buzz Words

**  ****New Protocols, New Standards, Same Old Processes**
**  ****Configuration Management in a Connectionless Network**
**  ****Policy Management Permeates Processes**

## The Telcordia Network Management Platform - NGN Ready

**Customer Care, Billing and Interconnection Suites**

**TMN Layers**

**Corporate Data &**
**Common Functions**

**Work & Force Management Suite**

**Network Design & Inventory Suite**

**NEL**

**SML**

**Inventory**** Manager**

**Force**

**Tech Access System**

**Fleet Optimizer ****TM**

**Customer **
**Service **
**Rep.**

**Inter-Connection**

**Order Manager**

**Advanced Service Mgmt. System**

** ****ServiceGate****TM****/ ExchangeLink**

**Customer  Manager**

**Billing System**

**Switch Element Activation **
**Manager**

**Soft**
**Switch Element Manager**

**Packet Voice Switch**

**The Telcordia Network Management Platform - ****NGN Ready**

**Additional**
**Services**

**EML**

**Common**
**Network GUI**

**Common System Communications Infrastructure**

**Common Network Communications Infrastructure**

**Network**
**Management**
**Components**

**Common**
**Network**
**Data**
**Access**
**Infrastructure**

**Common Network Database**

**Network Inventory**
**Network Topology**
**Circuits/Services**
**Network State**
**Fault/Performance**
**Security**
**Customer Info.**

## Agenda

- Introduction – Steve Cohen
- Back Office OSS – Mike Schwartz
- 		Interconnection Solutions – Arlene Ryan
- Front Office OSS – Rich Fialkoff