# Presentation: 697865

## <date/time>

## Session 10

***NSLDS Data Conflict Resolution and You ***

## What is NSLDS? National Student Loan Data System

- National database of federal loans & grants awarded under Title IV of the Higher Ed Act of 1965, as amended
- Began loading data in 1994
- School online access granted in 1996
- Web access started 1998

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## NSLDS Goals

- Goals
- Reduce burden, costs, and errors in aid administration
- Minimize abuse within aid programs
- Central database of highly reliable, accessible data
- Plan and budget
- Program coordination and control
- Research

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## NSLDS Content

-   46,480,530 Students
-  146,216,785 Loans (FFEL, Direct, Perkins)
-    35,120,711 Pell Grants (1993-current)
-    34,687 School Branches
-    18,259 Schools
-    31,258 Lenders
-           60 Guaranty Agencies

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## NSLDS Data Providers

***NSLDS Data Providers***

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## Timing of Data Feeds

**Daily:**
- 		Pell
- 		PEPS
- 		CPS Demographic
- 		School Data
**Flexible Schedules:**
- 	Guaranty Agencies

**Weekly:**
- 		Debt Collections
- 		Direct Loan
**	**
**Monthly:**
**	****	**Perkins Schools

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## NSLDS Users

- Colleges, universities, and trade schools
- Students and borrowers
- ED
- Lenders
- Guaranty agencies
- State agencies
- ED partners
- Other Federal Government agencies

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## Customer Care Center

**Established in November 2001**
- Mad dog team recommendation
- Reduce burden for FAAs
- Central location for resolving data conflicts
- Responsible for negotiating with data providers
- In some cases, allowing NSLDS to become the data provider of last resort

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## How It Works

- School reports conflict to the CCC to research
- School must be prepared to provide documentation
- CCC works to resolve issues with the data provider
- All parties are notified when correction is made

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## Defining a Conflict

**Discrepancies that affect aid eligibility**
- Incorrect identifiers in NSLDS
- First name
- Date of birth
- Social Security Number
- Incorrect statuses
- Incorrect amounts
- Duplicated records

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## What is NOT a Conflict?

- Current year Pell issues
- Incorrect middle or last name
- Incorrect information in history
- Loan status that has recently changed
- Loan status that does not affect eligibility
- Such as CA status
- Aggregate determination for Consolidations

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## Example of Duplicated Record

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## Slide 14

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## Example of Name History

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## Slide 16

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## Slide 17

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## How Does a Conflict Occur?

- Examples:
- Typo
- Incorrect FAFSA
- Fraud or identity theft
- Rejected record
- Loan assigned incorrectly

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## Reporting a Conflict

- Call 1-800-999-8219 and select option #3
- Email _[nsldsccc@raytheon.com](mailto:nsldsccc@raytheon.com)_
**For Financial Aid professionals only**

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## Consolidation Loans

- Determining Aggregates
- Dear Colleague Letter Gen 96-13
- Available at _[www.ifap.ed.gov](http://www.ifap.ed.gov/)__ under archived publications_
- Questions #52-#55
- FFEL Consolidations are combined
- DL Consolidations are separated

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## Students 

- Can go to _[www.nslds.ed.gov](http://www.nslds.ed.gov/)_
- Must have valid PIN
- Identifier conflicts will prevent viewing

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## When Students Contact CCC Directly

- They will be:
- Referred to their current school
- If no current school is available they are referred to _[www.nslds.ed.gov](http://www.nslds.ed.gov/)__ or Federal Student Aid Information Center for current loan holder_
- If the loan holder is closed they are referred to Ombudsman Office as a last resort

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## Documentation Requirements

- Verification of correct data
- Fax or email doco to NSLDS:
- Fax: 903-453-6029
- Email: nsldsccc@raytheon.com
- NSLDS tracking number required

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## Acceptable Documentation

- Incorrect Social Security Number
- 	Social Security Card
- 	Current driver’s license
- 	W-2 form
- 	Payroll check or check stub
- 	Current U.S. Military ID
- 	State ID

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## Acceptable Documentation

- Incorrect date of birth
-  	Birth certificate
-   Current driver’s license
-   Passport
-   Current Military ID
-   State ID
-   Alien registration card
-     (Form I-551 or I-151)

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## Acceptable Documentation

- 	Social security card
- 	Current driver’s license
- 	Birth certificate
- 	U.S certificate of naturalization
- 	Court order
- 	Marriage certificate
- 	Divorce decree

**Incorrect first name**

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## Acceptable Documentation

- Incorrect first name **-*****continued***
- 	W-2 Form
- 	Passport
- 	Current U.S. Military ID
- 	State ID
- 	U.S. Military discharge papers
- 	U.S. Certificate of Citizenship
- 	Alien Registration Card
- 	Adoption paperwork

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## Exceptions

-     Direct Loan Name Change
- Must provide court decree proving name change
- Certification of Naturalization
- Cannot have “AKA” prior to name

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## Acceptable Documentation

- Incorrect status or amount
- Letter from loan/overpayment holder
- Paid in full promissory note
- Cancelled checks and/or money order receipts are not acceptable

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## Resolution Takes Time

- Waiting on documentation
- Negotiations
- Closed data providers
- Backlog of cases
- Dependent on data provider’s submittal schedules and cooperation

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## Awarding Students

- Dear Colleague Letter GEN 96-13
- Available at _[www.ifap.ed.gov](http://www.ifap.ed.gov/)_ under archived publications
- Question #26
- Question #37

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## Resolution Time Reduced

- Online updating for guaranty agencies
- Templates for guaranty agencies
- Overpayment online updating for DCS
- Data provider of last resort

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## Reduction in ISIR Code #138

- No code sent if no relevant data in NSLDS
- No code sent if CPS sends NSLDS 0’s for Date of birth
- Resulting in a 47% reduction in #138 codes
- 2000-01 147,872 codes sent
- 2001-02    78,419  codes sent

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## Progress

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## Feedback 

**	****I would like to take this opportunity to acknowledge the outstanding service I received recently from the Customer Care Contract to resolve an issue effecting title IV eligibility.   I began working on this issue in July and there was not any resolve to the problem until the CCC department became involved on 9/13/02.  Today (9/18), I was able to verify the issue had been resolved and NSLDS properly updated to reflect correct status of borrower's loans. I will definitely call upon CCC in the future to research and resolve issues updating NSLDS loan status which I am unsuccessful in resolving. Thanks. **
**	****Mary Ammons ECPI College of Technology**

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## Feedback

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## Contact Information

- 1-800-999-8219 Option #3
- Fax: 903-453-6029
- _[Nsldsccc@raytheon.com](mailto:Nsldsccc@raytheon.com)_
- _[www.nsldsfap.ed.gov](http://www.nsldsfap.ed.gov/)__ for professionals_
- _[www.nslds.ed.gov](http://www.nslds.ed.gov/)__ for students_

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## Discussion and Questions

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