# Presentation: 706960

## National Immunization Conference
Atlanta, GA
March 18, 2008

**Atlanta, GA**
**March 18, 2008**

**Vaccine Management Business Improvement Project Update****Julie Orta**

## Agenda

- Revised state and 317 FA funded bulk order spreadsheet
- Adult vaccine supply policy
- Contact reference guide for PPOCs
- VMBIP website

## If an order is funded with either state or 317 FA dollars, the excel sheet needs to be filled out and emailed to the appropriate parties

## An important message about a new process for placing large adult vaccine orders went out to all grantees recently

- Due to the inherent difficulty in determining the appropriate inventory to store at McKesson to ensure adequate supply of adult vaccines from week to week, we have been faced with some adult vaccines that have expired or were sent to your providers with a short expiration date.
- In an effort to minimize vaccine loss, we have established a new procedure, effective immediately
- CDC will provide adequate inventory for McKesson to fill routine adult vaccine orders; however, for adult vaccine orders in excess of 1,000 doses, please observe the following:
**At least three weeks** before you place the provider order(s) in VACMAN, send an email to _[vaccinedistributionc@cdc.gov](mailto:vaccinedistributionc@cdc.gov)_ and cc your POB project officer with the following information:
- Brand
- Presentation (NDC)
- Number of doses
- This communication will give CDC enough time to ensure adequate inventory at McKesson for large adult vaccine orders.  If you have any questions, please send an email to _[vaccinedistributionc@cdc.gov](mailto:vaccinedistributionc@cdc.gov)_ and cc your POB project officer. Thank you in advance for your cooperation.

## Below is the Contact Reference Guide for Project Points of Contact (PPOC)

| ISSUE | CONTACT POINT |
| --- | --- |
| Information about VMBIP  | Your POB project officer  |
| VACMAN technical assistance  | vacman@cdc.gov or (404) 639-8303  |
| Where to send the State and 317-FA Funded Bulk Order Spreadsheet  | vaccinedistributionc@cdc.gov and
cdc@mckesson.com and
your POB project officer  |
| Request for provider order status if the order status in VACMAN reads “Held at CDC” or “Pending CDC Approval” messages in VACMAN  | Your POB project officer  |
| Request for provider order status if the order status in VACMAN reads anything other than “Held at CDC” or “Pending CDC approval”  | cdccustomerservice@mckesson.com
or (877) 822-7746  |
| Report problem with vaccine shipment (wrong product, wrong number of doses, shipped to wrong provider, out-of-range temperature monitor reading)  | cdccustomerservice@mckesson.com
or (877) 822-7746  |
| Escalate an unresolved issue already reported to customer service  | (See escalation chart at the end of this document)  |

## Below is the Contact Reference Guide for Project Points of Contact (PPOC) (Continued)

| ISSUE | CONTACT POINT |
| --- | --- |
| Request to rush an order for McKesson to process the following business day  | Check the “urgent order” box in VACMAN, and 
follow up with email or call to customer service: cdccustomerservice@mckesson.com or (877) 822-7746  |
| Request to rush an order for McKesson to process the same business day (for public health emergency use only)  | Check the "urgent order" box in VACMAN and
email VACMAN screen shots of order to customer service cdccustomerservice@mckesson.com and to your POB project officer, and
follow up with an immediate phone call to customer service (877) 822-7746  |
| Request to cancel an order  | cdccustomerservice@mckesson.com
or (877) 822-7746  |
| Coordinate return of empty box to McKesson  | cdccustomerservice@mckesson.com
or (877) 822-7746  |
| Coordinate return of expired/wasted vaccine (restricted to vaccine that expired after transition to centralized distribution)  | cdccustomerservice@mckesson.com
or (877) 822-7746  |
| Request to pause shipments temporarily due to acts of nature  | cdccustomerservice@mckesson.com and (877) 822-7746  (and your POB project officer if pause has vaccine funding implications)
Follow up with customer service again when you want McKesson to resume shipments  |

## Below is the Contact Reference Guide for Project Points of Contact (PPOC) (continued)

| ISSUE | CONTACT POINT |
| --- | --- |
| Request for data warehouse reports  | CDC field staff assigned to provide the reports to you  |
| Questions about data warehouse reports  | Lisa Galloway lfg8@cdc.gov and cc your POB project officer  |
| Questions about monitoring and replenishment reports  | Your POB monitor and cc your POB project officer  |
| Questions about VOFA and spend planning workbook  | Your POB monitor and cc your POB project officer  |
| Questions about cancellation report  | vaccinedistributionc@cdc.gov and cc your POB project officer  |
| Plans to place provider orders for >1,000 doses of adult vaccines  | Three weeks before transmitting the provider order(s) in VACMAN, send email to vaccinedistributionc@cdc.gov and your POB project officer with the following information:  each NDC, brand, and number of doses  |
| Request for grantee-specific flyers to be included in shipments  | Send electronic version of the document(s) to CDC at vaccinedistributionc@cdc.gov  (.pdf format preferred); CDC may limit the number and size of such materials.  After receipt of CDC approval, photocopy and ship a supply of materials to McKesson  |

## New and updated documents are regularly posted on the VMBIP website