# Presentation: 017800

## MTAC Work Group Report Service Assessment
 For 
Destination Delivery Unit (DDU) Drop Shipped Packages

** ****For **
**Destination Delivery Unit (DDU) Drop Shipped Packages**

## Today for Packages
Point to point service measurement
Tracking system
Passive machine scanners
Active hand-held devices

**Point to point service measurement**
**Tracking system**
**Passive machine scanners**
**Active hand-held devices**

**Issue**

## Until
More elements are linked
More packages are coded
Need to Assess Service for DDU Dropship
First and last steps in the process
USPS total responsibility for service

**More elements are linked**
**More packages are coded**
**Need to Assess Service for DDU Dropship**
**First and last steps in the process**
**USPS total responsibility for service**

**Issue**

## Work:
Jointly with parcel shippers, consolidators to assess performance to goal of 100% next day delivery
To:
Achieve through understanding of mutual operations
Determine most effective information interface
Investigate alternate methods for assessing “age” of mail
Methodology should maximize “passivity”
Minimize attributable costs

**Jointly with parcel shippers, consolidators to assess performance to goal of 100% next day delivery**
**To:**
**Achieve through understanding of mutual operations**
**Determine most effective information interface**
**Investigate alternate methods for assessing “age” of mail**
**Methodology should maximize “passivity”**
**Minimize attributable costs**

**Desired Results**

## Good measurement system for Fall shipping season
Refine through FY2003
Basis for performance assessment in FY2004

**Refine through FY2003**
**Basis for performance assessment in FY2004**

**System Objectives**

## System started June 8, 2002
Reports
USPS reports through WebEIS
External access through Internet
Focus on Quality
Ensure accurate 8125 scans
Validating the quality of mailer files and process

**Reports**
**USPS reports through WebEIS**
**External access through Internet**
**Focus on Quality**
**Ensure accurate 8125 scans**
**Validating the quality of mailer files and process**

**Parcel Select Service Performance**

## Shared Service Performance Reports
Common Web reports that will be used by customers and postal managers for service analysis and discussions
Approach is used for Confirm and now for Parcel Select
Parcel Select includes parcels dropshipped to BMCs, SCFs, and delivery units

**Common Web reports that will be used by customers and postal managers for service analysis and discussions**
**Approach is used for Confirm and now for Parcel Select**
**Parcel Select includes parcels dropshipped to BMCs, SCFs, and delivery units**

**Parcel Select Service Performance**

## Two Ways of Measuring Performance
By service commitment
BMC – 3 delivery days
SCF – 2 delivery days
DDU – 1 delivery day
Percent delivered by day
Data views by cumulative percent or percent by day

**By service commitment**
**BMC – 3 delivery days**
**SCF – 2 delivery days**
**DDU – 1 delivery day**
**Percent delivered by day**
**Data views by cumulative percent or percent by day**

**Parcel Select Service Performance**

## Service Calculations Based On:
Mail entry documentation (8125) scan
Delivery point scan
Delivered
Attempted
Undeliverable as addressed
Forward
Return to sender
Dead mail

**Mail entry documentation (8125) scan**
**Delivery point scan**
**Delivered**
**Attempted**
**Undeliverable as addressed**
**Forward**
**Return to sender**
**Dead mail**

**Parcel Select Service Performance**

## Data Available by Organizational Level:
National
Area
Cluster
BMC service area
3-digit
5-digit

**National**
**Area**
**Cluster**
**BMC service area**
**3-digit**
**5-digit**

**Parcel Select Service Performance**

## Data Views:
Week
Accounting period
Quarter
Year
Service metrics are reported based on the week of the first delivery point scan
Reports produced the following week

**Week**
**Accounting period**
**Quarter**
**Year**
**Service metrics are reported based on the week of the first delivery point scan**
**Reports produced the following week**

**Parcel Select Service Performance**

## Only three participants at this time
Package count matching 8125 manifested volumes
Break out by consolidator's customer

**Package count matching 8125 manifested volumes**
**Break out by consolidator's customer**

**Obstacles (which can be hurdled)**

## Sample Reports – Step 1

**Customer**
**first selects **
**Report Type**

## Sample Reports – Step 1

**Consecutive choices based on previous selections**

## Sample Reports – Step 1

**3 - 5 sub-steps possible in report selection**
**process depending upon report **

## Sample Reports – Step 1

**Only the **
**“****active” selection is bulleted and bolded**

## Sample Reports – Step 1

**Report type and data selection  now complete **

## Sample Reports – Step 2

**Report period in Postal terms followed by **
**date range  selection**

## Sample Reports – Step 2

**Final**
** ****selection is **
**data display**

## Sample Reports – Service Report Download

**Easy download into Excel allows customer to customize report**

## Sample Reports – Report Definitions

**Explanations for customer same as those for **
**internal use**

## Identifying 8125’s with mismatched volumes
Allowing for specific customer mailing assessment
Assess time between attempted delivery and actual delivery

**Allowing for specific customer mailing assessment**
**Assess time between attempted delivery and actual delivery**

**Planned Enhancements**