# Presentation: 729802

## OWCPInteragency Meeting

- 			April 19, 2005

## Agenda

- Welcome and Introductions
- DFEC FY2004 Overview
- Statistics
- iFECS
- CQS
- SHARE FY2004 Performance
- OSHA
- OWCP
- Awards
- Agency Presentations

## Division of Federal Employees’ Compensation Overview

***FY 2004 – The year in review***

## FECA Benefit Obligations

**Fiscal Years 1994 - 2004**

**(in millions)**

- *  FY 1996 includes one-time accounting adjustment of +$85 million.

- *

## FECA CA-7’s Filed

**FECA CA-7’s Filed**

## CA-7 Timeliness

**CA-7 Timeliness**
**(filed in 7 calendar days)**

## CA-7 Timeliness 

**CA-7 Timeliness**** **
**(by major agency)**

## Slide 8

## Lost Production Days in QCM Cases

- Nationwide Averages
- Measured w/in 1st Year from the Date Wage Loss Began

***Calendar Days***

## Division of Federal Employees’ Compensation Overview

**FY 04 Program Performance**

## Internal Measurements	

- Workload Processing for 2004
- 164,694 new cases created
- 155,893 decisions issued
- 24,124 initial claims for wage loss received

## Internal Measurements

- 97.8% of 134,970 traumatic cases adjudicated within 45 days.
- 95.0% of 18,204 basic occupational disease cases adjudicated within 90 days.
- 85.5% of 6,619 extended occupational disease cases adjudicated within 180 days.
- 99.7% of extended occupational disease cases adjudicated within 365 days.
- 87.2% of 103,471 wage loss claims processed within 14 days

## Internal Measurements

- Communications
- 96.9% of written priority inquiries answered within 14 days
- 2.7 days average response time for telephone inquiries
- 86.1% of general written inquiries answered within 30 days

## iFECS

- Integrated Federal Employees’ Compensation System
- Combined data from 12 district offices into one integrated database.
- Updated information now available in AQS.
- Will allow for reporting capabilities

## Claimant Query System

- Claimants can use Employee Express to access their claim information.
- Other systems being used by agencies will be addressed after successful integration with Employee Express.
- Target date: Not yet established but OPM will grant a special release once testing is completed.

## Safety, Health, and Return-to-Employment (SHARE) Initiative

**Jonathan L. Snare**
**Acting Assistant Secretary**
**Occupational Safety and Health Administration**
***Interagency Meeting – April 19, 2005***

**Safety, Health, and Return-to-Employment (SHARE) Initiative**

## Cost of Occupational Injuries and Injuries

**Cost of Occupational Injuries and Injuries**
*$2 Billion Annually*

**	****	****•** **Direct Costs**
- Medical expenses
- Return-to-work programs
- Job accommodations for injured workers
**•**** ****Indirect Costs**
- 			- Lost productivity
- 			- Training for replacement workers
- 			- Overtime expenses
- 			- Reduced product and service quality
- 			- Pain and suffering

## SHARE Goals

**SHARE *****Goals***

**To reduce Total Case Rates by at least 3% per year**
**To reduce Lost Time Case Rates by at least 3% per year**
**To improve the timeliness of filing injury and illness notices by at least 5% per year**
**4)****	****To reduce the rates of lost production days due to injuries and illnesses by at least 1% per year**

## SHARE Goals

**SHARE *****Goals***

**Align With:**
**President’s Management Agenda goal on human capital by focusing on  strategies to prevent workplace injuries and injuries and “****preserve****” human resources**
**DOL’s strategic goal to “foster quality workplaces that are safe, healthy, and fair”**
**OSHA’s mission to promote and assure workplace safety and health and reduce workplace fatalities, injuries and illnesses**

## S-T-R-E-T-C-H  Goals

**Agencies were asked to set “stretch” goals for **
**all 3 years:**
_**Agency**_**	****	****	****	****	**_**TCR**_**	**_**LTCR**_
**Department of Treasury****	****	****	****6%****	****6% (all)**
**Armed Forces Retirement Home Board****	****5%****	****5% (all)**
**Farm Credit Administration****	****	****100%****	****N/A (04)**
**FDIC****	****	****	****	****	****	****5%****	****5% (all)**
**Federal Mediation/Conciliation Service****	****100%****	****N/A (04)**
**International Trade Commission****	****	****100%****	****N/A (04)**
**SEC****	****	****	****	****	****	****4%****	****4%  (04)**
**Selective Service System****	****	****	****75%****	****N/A (04)**
**Department of Defense****	****	****	****4%****	****4% (05/06)**
**OPM****	****	****	****	****	****	****22%  ****	****15% (05)**

***S-T-R-E-T-C-H  Goals***

## SHARE - OSHA Goals 

**SHARE - ***OSHA Goals*** **

- Reduce TCRs by at least 3% per year
- Reduce LTCRs by at least 3% per year

## Estimated Cost Savings

**Estimated Cost Savings**
*Achieving Minimum 3% TCR and LTCR Goals*

**•** _**Result in**__ __**@ 14,300 fewer total cases over the course of the 3-year Initiative**_
**6,600** fewer lost time cases @ estimated cost savings of $28,000* per case
**7,700** fewer no lost-time cases @ estimated cost savings of $7,000* per case
- Total estimated cost savings of @ **$240 million**
******Cost estimates are based on the National Safety Council’s average costs of injuries and illnesses for 1998, including direct and indirect costs and excluding costs for property damage.*

## Occupational Injuries/Illnesses

**Occupational Injuries/Illnesses**
*Total Case Rate (TCR)*

## Occupational Injuries/Illnesses

**Occupational Injuries/Illnesses**
** ***Lost Time Case Rate (LTCR)*

## SHARE Performance Results for FY 2004

**SHARE Performance Results for FY 2004**
*TCR for Federal Government (less USPS)*

## SHARE Performance Results for FY 2004

**SHARE Performance Results for FY 2004**
** ***TCR by Major Agency*

## SHARE Performance Results for FY 2004

**SHARE Performance Results for FY 2004**
*LTCR for Federal Government (less USPS)*** **

## SHARE Performance Results for FY 2004

**SHARE Performance Results for FY 2004**
** ***LTCR by Major Agency*

## OSHA Resources

**OSHA Resources**
*How Are We Helping Agencies?*

**	****	****•** **FACOSH**
**	****	****• ****Training**
- Outreach materials
- OSHA Training Institute
- Councils
**•**** ****Agency Technical Assistance Requests (ATARs)**
**• ****Cooperative Programs**
**	****	****-**** **Voluntary Protection Programs (VPP)
-   - Partnerships
-   - Alliances
**• ****Web Resources**
**• ****Data**

## OSHA Resources

**OSHA Resources**
*What’s on the Horizon?*

- • Post quarterly data
- • Continue to provide training through the councils
- • Conduct ATARs upon request
- • Encourage cooperative relationships with OSHA
- • Target interventions to high-hazard establishments
- • Survey agencies to identify training needs

## OSHA Awards

**OSHA Awards**
- “***Outstanding****” Performance Achievements*

- Department of Agriculture
- Department of Housing and Urban Development
- Department of Navy
- Department of Treasury
- Agency for International Development
- Armed Forces Retirement Home Board
- Consumer Product Safety Commission
- Executive Office of the President
- Federal Communication Commission
- Federal Deposit Insurance Corporation
- Federal Housing Financial Board
- General Services Administration
- International Boundary and Water Commission

**Success!**

## OSHA Awards

**OSHA Awards**
- “***Outstanding****” Performance Achievements (Cont’d)*

- National Aeronautics and Space Administration
- National Archives and Records Administration
- National Gallery of Art
- National Science Foundation
- Office of Personnel Management
- Pension Benefit Guarantee Corporation
- Securities and Exchange Commission

**Success!**

## OSHA Awards

**OSHA Awards**
- “***Exceptional****” Performance Achievements *

- Export/Import Bank of U.S.
- Farm Credit Administration
- Federal Election Commission
- International Trade Commission
- National Mediation Board
- Occupational Safety and Health Review Commission
- Postal Rate Commission

**Success!**

## www.osha.gov

**www.osha.gov**

## Safety Health and Return to Employment (SHARE)

- First year of initiative is complete.

- Government timeliness goal met and exceeded by almost 18%
- Government LPD goal missed by almost 12%.

## Here is how we did in the first year...

## CA-1/CA-2 Timeliness(filed in 14 calendar days)

**CA-1/CA-2 Timeliness****(filed in 14 calendar days)**

## CA-1/CA-2 Timeliness(by major agency)

## Lost Production Days(per 100 employees)

**Lost Production Days****(per 100 employees)**

## Lost Production Days(by major agency)

**Lost Production Days****(by major agency)**

## Where do we go from here?

##   What’s New

- Web-based Resources
- 	(www.dol-esa.gov/share)
- Outreach
- Alliances with agencies to address case management and return-to-work issues
- One-on-one seminars and strategy sessions

## New OWCP actions/approaches

- Employee Express – Claimant Query System
- AQS Report Suite
- District Office targeting of agencies
- Improving the SHARE website
- Best Practice Models
- Electronic RTW reporting

## For SHARE to succeed, we must do both:

- Reduce the number of serious injuries
- Get people back to work
- It’s a joint Safety and Workers’ Comp. activity, and agencies have to get both right

## FECA Reform

- Applies to new claims only.
- Strengthens the program while still maintaining generous benefits.
- Projected savings of $721 million over the next 10 years.

## FECA Reform

*Incentives*
- “Conversion benefit” for retirement aged claimants
- Setting compensation at 70% for all claimants
- Change the schedule award to allow for payment during the wage loss period, eliminate FECA/OPM shuffle
- Retirement “Bonus” (Allen bill)

## FECA Reform

*Equity and Fixes*
- Restore waiting period
- Allow for subrogation of COP for Third Party Claims
- Update disfigurement and burial payments
- Pay all schedule awards at average salary rate (GS-11 step 3)

## Exceptional Achievements in Timeliness

- “Gold Star” Agencies
-  met their goals and exceeded 80% timeliness
- Dept. of Labor – 88.9%
- Postal Service – 88.7%

-     **SPECIAL**
**MENTION**

## Exceptional Achievements in Lost Production Days

- “Gold Star” Agencies
-  met their goals and had fewer than 45 LPD
- Dept. of Air Force – 32.2
- Dept. of Army – 36.8
- Dept. of Defense – 34.3
- Dept. of Energy – 25.8
- Dept. of Labor – 38.1
- Dept. of Health & Human Services – 24.9
- Dept. of Housing & Urban Development – 37.3

**HURRAY!**

## Agency Presentations	

- United States Postal Service
- Department of Defense
- Air Force
- Department of Treasury
- NASA

## ACS... Where are we?

## Status Overview – As of 4/3/2005

- More than **334,849** providers enrolled/registered
- Average 1,417 calls/day on **MED AUTH LINE** with average hold time of **1.22 seconds**.
- Average 2,362 calls/day, **ALL OTHER**, average hold time of **2.43 minutes**.

## Status Overview – As of 4/3/2005

- Average **2.03 days** for prior authorizations
**96%** of all bills processed within 28 days
- Adjustments processed in an average **12.82 days**

## Making Progress

- Vastly improved communications with providers, claimants, agencies:
- IVR—seamless revocation of toll-free number
- RV improvements
- Complaint escalation process
- Standardization across District Offices

## Our progress – cont’d

- Web portal redesigned—more user-friendly
- Now, providers can request and receive authorizations online
- Claimant eligibility query for specific services _without secure log on_

## Provider Relations

- Provider outreach now emphasized at the local level
- “Escalation process” for severe problems
- More internet-based ACS interaction

## Slide 58

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## Slide 61