# Presentation: 079433

## Module 2: The Information Age and Child Support

- Module 2: The Information Age and Child Support

- Module 2

## Learning Objectives 

- Learning Objectives

- Identify and discuss the benefits of technology
- Explain the downside of technology

- Module 2

## Learning Objectives 

- Learning Objectives

- Discuss how technology has had an effect on the child support program
- Identify how increased technology has led to increased benefits
- Discuss the potential for misuse of data

- Module 2

## The Benefits of Technology

- ATM and Debit Cards
- Popular payment choice
- Eliminate the need to carry cash

- Module 2

## The Benefits of Technology

- Instant Credit
- Increased credit availability
- Online link between stores and the bank

- Module 2

## The Benefits of Technology

- Credit Cards
- Increased credit availability
- Easy access to cash advances

- Module 2

## The Benefits of Technology

-  Online Internet Access
- Instant replay of TV and radio programs

- Module 2

## The Benefits of Technology

-  Instant Access to Airline Reservations

- Module 2

## The Benefits of Technology

-  Online Internet Access
- Mortgage and Refinance Applications
- Instant access to interest rates
- Shop for best loan
- Submit application

- Module 2

## The Benefits of Technology

- Stock and Bond Purchases Online
- Online Banking
- Access to balances
- Access to loans
- Access to transfers and withdrawals

- Module 2

## The Downside of Technology

-  Loss of Privacy
- ATM and Debit Cards
- Databases compiling data on you:
- Where you go
- When you go
- How often you go
- What you buy
- Prescriptions
- Phone Calls

- Module 2

## The Downside of Technology

- Instant Credit
- Information not verified
- Credit Cards
- “Pre-approved” offers of credit land in your mailbox

- Module 2

## The Downside of Technology

- Check Cashing Cards
- Buying habits tracked

- Module 2

## The Downside of Technology

-  Online Internet Access
- Shopping on the web—info passes from computer to computer

- Module 2

## The Downside of Technology

-  Medical Information Bureau
- Access to medical records may affect:
- Employment
- Credit
- Educational Opportunities
- Health Insurance

- Module 2

## The Downside of Technology

-  Motor Vehicle Information
- Sells copy of database
- Customized searches
- Do you know if your State’s DMV is selling your data?

- Module 2

## The Downside of Technology

-  Potential Fraud:  Identity Theft
- Tens of thousands have been victims
- Trans Union reports 1,400                              calls per day from victims                                   of identity fraud
- Ruined credit ratings
- Huge debts

- Module 2

-  **“****48 Hours” Video **

- Module 2

## The Downside of Technology

-  Potential Fraud:  Identity Theft
- It can take minutes, sometimes even seconds to find where you live . . .

- Module 2

## The Downside of Technology 

- Module 2

## The Downside of Technology 

- Module 2

## The Downside of Technology 

- Module 2

## The Downside of Technology 

- Module 2

## The Downside of Technology

-  Potential Fraud:  Identity Theft
- Who has been accessing your credit report?

- Module 2

## Information Age: The DownsideCompanies that Accessed Nancy’s Credit File

- 4/29/98	Equifax - Disclosure
- 2/21/98	PRM - Citcorp Gold ML
- 2/5/98	PRM - Bank of America
- 12/23/97	PRM - Capital One
- 11/19/97	PRM  - Citibank
- 10/14/97 	PRM - Penny, JC CO
- 10/1/97	PRM - 1st Card Promotions
- 9/17/97	PRM - Provident Bank
- 9/17/97	PRM - First Deposit
- 9/5/97	PRM - Diners Club
- 8/29/97	PRM - Sears MC
- 7/24/94	PRM - Chase Mortgage
- 7/7/97	PRM - First Deposit
- 6/25/97 	AR - Mortgage Guarantee
- 6/20/97	PRM - First Deposit
- 6/10/97	PRM - Nissan Acceptance
- 5/7/97	PRM - First Deposit

- 3/2/98	AR - AT&T Risk Management
- 2/20/98	PRM - Wachovia Bank Card
- 12/29/97	PRM - Bank of America Financial
- 12/22/97	PRM - First Card Promotions
- 10/21/97	PRM - First Card Promotions
- 10/14/97	PRM - Citicorp
- 9/18/97	PRM - Bank of America Financial
- 9/17/97	PRM - First Omni Bank
- 9/8/97	PRM - First USA Bank
- 9/4/97	PRM - First Deposit
- 7/30/97	PRM - First Deposit
- 7/15/97	PRM - First Deposit
- 6/27/97	PRM - Bank of New York
- 6/20/97	PRM - Prime Option
- 6/15/97	PRM - First Deposit
- 5/18/97	PRM - First Deposit
**4/9/97****	****PRM - Bell Atlantic Mobile**

- Module 2

## So How Does All This Relate to the Child Support Program?

- Module 2

## Statistics show significant growth of the child support program

Through automation the program has been able to keep pace

- Through automation the program has been able to keep pace

- Let’s See....

- Module 2

## How This Impacts the Child Support World . . .

- Once the child support worker had little or no automation . . .
- Through the years technology, resources and caseloads have increased measurably

- Module 2

## All States are required to have a fully automated, certified child support enforcement system

To view each States status:
http://www.acf.dhhs.gov/programs/cse/stsys/cse.htm

- To view each States status:
- http://www.acf.dhhs.gov/programs/cse/stsys/cse.htm

- How Have We Kept Pace?

- Module 2

## Fax Machines
Voice Mail
Personal Computers
Statewide Automated Systems
Locate Resources
Credit Bureau
State Agencies

- Voice Mail
- Personal Computers
- Statewide Automated Systems
- Locate Resources
- Credit Bureau
- State Agencies

-  Automated Tools—State

- Module 2

## Credit Bureau
National Crime Information Center 
National Law Enforcement Tracking System
Utilities
Banks
State Agencies

- National Crime Information Center
- National Law Enforcement Tracking System
- Utilities
- Banks
- State Agencies

-  Locate Resources

- Module 2

## Automated Tools—Federal (FPLS)

**NDNH**

**Federal Parent Locator Service**

- Module 2

## National Directory of New Hires (NDNH)

-  Three types of data received:
- New Hire
- Quarterly Wage data (QW)
- Unemployment Insurance (UI)

- Module 2

## Federal Case Registry

-   A national registry of participants
-     in child support cases
-  Constructed from abstracts of State case
-     information
-  Will alert State(s) that other State(s) have
-     registered the same participant

- Module 2

## External Locate Sources

- Social Security Administration
- Department of Defense
- Internal Revenue Service
- Department of Veterans Affairs
- Federal Bureau of Investigation

- Module 2

## Proactive Matching 

- Proactive Matching

- NDNH to FCR matching
- FCR to NDNH matching
- FCR to FCR matching

***FCR***

***NDNH***

- Module 2

## Increased Access
Vast improvements at every stage of the child support process

- Vast improvements at every stage of the child support process

- Benefits of the Data

- Module 2

## The Child Support Enforcement Program:Securing the Future Video

- Module 2

## Potential for Misuse of Data

-  What is an example or misuse?
- Knowingly and willfully disclosing or obtaining information under false pretenses

- Module 2

## Examples of Misuse

-  Accessing credit bureau information for personal use
-  Accessing employment database for personal use
-  Think about it . . .
- If it is for personal use, is it appropriate?

- Module 2

## If We See Misuse

-  What do we do about it?
- Don’t ignore it
- Ask questions
- Report what you saw
- Maybe the activity was innocent . . . maybe not

- Module 2

## Impact of Lost Access

-  What would you do without access to automated resources?
- We would be out of business!

- Module 2

## Impact of Lost Access

-  Tremendous pressure on lawmakers from advocacy groups concerned with privacy issues—possible restriction or loss of access to information
-  Lose-lose situation
- Agencies and clients alike

- Module 2

## Summary

-  Child Support is in an enviable position
- Privileged access to resources
- With access comes trust . . .
- Broken trust leads to curtailment or
- Information lost completely

- Module 2

## Summary

-  Security and privacy are “hot” issues.  We need to do our part to safeguard information—be proactive!

- Module 2