# Presentation: 190079

**NASA / NISN**
- Recertification Training for
- Voice Teleconferencing Services (VoTS)

## NISN Recertification Training

-     The training slides you are about to see, review available levels of teleconferencing services and their respective features.
- 	This will be followed by a short test at the en, so please do not skip any portion of the training session.
- 	When your test is submitted it will go directly to the NASA VoTS Service Owner and you will be contacted by a VoTS Customer Advocate for reinstatement within 24 hours.

## Types of Conference Calls(Service listed by cost per minute – highest to lowest)    	

- Premier
- Highest level of operator attended service.  Supports all  access types and will incur no-show charges.
- Standard
- An operator attended service.  A conference coordinator (MCI) is on at the beginning and may monitor the conference call periodically. Will incur no-show charges.
- Unattended
- An unattended, automated conference call.  An operator is not present and the call is managed by the conference leader.  An operator is available for technical assistance by dialing ‘*0’.   Will incur no-show charges.
- Instant Meeting
- Is an unattended service that provides a unique account to a conference leader eliminating the need to pre-schedule conferences.  ***Does not incur no-show charges.***

## Three Access (Dial-In) Methods

- Toll-Free Meet Me
- Participants dial a toll-free number at the scheduled time.
- 	Call leader pays for both usage and bridge fees.
***Please Note:***  Toll-free numbers can only be used domestically.
- Toll Meet Me
- Participants dial a billable toll number at the scheduled time. Participants long distance usage will appear on their
- 	own long distance phone bills.
***Please Note:***  International Participants cannot be
- 	given a toll-free dial in number. Premier or Standard service
- 	needs to be used so that an Operator can dial out to them.
- Operator Dial-Out
- An operator will dial out to each participant at the specified time.
- 	All participant’s names and phone numbers (where they will be at call time) need to be provided at the time of reservation, and
- 	Fees for operator dial-out will appear on the Call
- 	Leader’s bill.

## Premier & Standard (Highest Cost) Level Service Features

**Meeting Manager:** A WorldCom operator  monitors the conference call for the entire duration and announce each
- 	Participant as they are added to the conference. (**Premier only**)
- An operator will periodically monitor the call, but is not on the call full-time.  (**Standard only**)
- 	 *Why would I use Premier & Standard                       *
***    ******If you need the combined capabilities of participants dialing in and the operator ***
***   ******dialing out.***
***Recommended for high-visibility occasions.***
***No show fees are incured.***

## Unattended Level Service Features (Lowest Price Cost)

- Designed for the experienced audioconferencing user.
- No operator is assigned to the call.
- Conference is automated.  Participants enter pass codes via keypad to gain access.
- Toll or Toll Free Meet Me only (can be a combination of the two).
- Operator assistance available for Technical issues only.
- 	*When do I use Unattended Services?*
*For smaller, working group meetings*
*For short, informal staff meetings*
*For internal team meetings*

***NOTE:**** **Operator involvement will upgrade the entire call to Standard Level Service – the MCI operator will *_*not *_* announce this upgrade.*

## Instant Meeting (Lowest Price Cost)

- Instant Meeting (IM) is an unattended service that provides a unique account to a conference leader eliminating the need to pre-schedule conferences.
- Conference is controlled by the conference leader, not an operator.
- When you apply for an account and it is established you will receive an email with the following information:
-       - Your dial-in number
-       - Leader’s passcode
-       - Participant’s passcode

**Notes:**
Call Leader can request that the user code be reset as often as is necessary.

## SUMMARIZATION PAGE

- When a customer hits *0 during a conference call there is no charge if you are experiencing technical problems.
- Operator involvement will upgrade an unattended call to a standard call (resulting in an increase of the per-minute cost for the entire call) – MCI will not announce this upgrade
- .
- When you are experiencing chronic Technical Problems during a  Standard Level Service or Unattended Service Level conference call:
-       - Customer does not pay for Premier Level Service when
-          this kind of problem happens.

## SUMMARIZATION PAGE (Cont.)

- Advantages to using Instant Meeting:
-       - eliminates cancellation charges
-       - charged as an unattended call
-       - have up to 20 ports without incurring additional costs
-       - ability to conduct conference calls as needed, anywhere,    anytime without 3rd party involvement
-       - Instant Meeting call can continue if leader hangs up or terminate upon leader hanging up.
-       - Charges for the call begin when the first participants dials in unless you specify one of the other options.
- To avoid cancellation charges for a conference call – call 1-877-232-NASA (6272) 30 minutes prior to the conference start time.