# Presentation: 237778

## WORKPLACE VIOLENCE SEMINAR

- SEATTLE FEDERAL EXECUTIVE BOARD  ASSOCIATES  PROGRAM

- Update 3/9/1999

## TARGET AUDIENCE

- SUPERVISORS (MID LEVEL)
- EMPLOYEES
- HR PERSONNEL
- CONTRACT SPECIALIST
- SECURITY/SAFETY PERSONNEL
- FACILITY MANAGERS

## SUBJECT MATTER

- Introduction
- Overview
- History
- Financial Perspective
- Causes
- Prevention
- Employment Process

## SUBJECT MATTER CONT.

- Safe Workplace
- OSHA/Plans
- OSHA/Guidelines
- Termination
- Crisis Management
- Legal Considerations
- Resources

## TIME/WORKLOAD

- Not more than one day
- Probably 3-5 Associates
- Multi-shop Application
- Workplace Violence
- Personal Safety
- Home Security Surveys
- Vendors

## INTRODUCTION

- DEFINITIONS
- WORKPLACE VIOLENCE - any incident in which an employer or employee is threatened, intimidated, physically or verbally attacked, harassed, injured or killed
- OCCUPATIONAL VIOLENCE - dangerous or unacceptable behavior that can be anticipated and for which similar preventative measures can be implemented

## OVERVIEW

- EMPLOMENT RELATED ISSUES
-  	job discontent
-    personal animosity
- REVENGE ATTACKS
-  domestic disputes

## HISTORIC PERSPECTIVE

- SCOPE OF VIOLENCE AT WORK
- CASE HISTORIES
- DRAMATIC EVENTS
- RESEARCHING THE CAUSES
- SURVEY OF PUBLISHED LITERATURE

## FINANCIAL IMPACT

- 1995 - $36 BILLION ANNUALLY
-  LOSS OF PRODUCTIVITY
-  WORK DISRUPTIONS
-  EMPLOYEE TURN-OVER
-  LITIGATION
-  OTHER INCIDENT-RELATED COSTS
-  COSTS OF PREVENTION

## CAUSES OF WORKPLACE VIOLENCE

- WORK ENVIROMENT
- MENTAL ILLNESS
- PRE-EXISTING BEHAVIORAL TENDACIES/CHARACTERISTICS
- JOB MARKET PRESSURES

## CAUSES CONT.

- STRESS TRIGGERS
-  FINANCIAL
-  ENVIROMENTAL
-  FAMILY
- EVENT STRESS
-  DEATH/DIVORCE
-  ACCIDENTS/ILLNESS
-  WORK-RELATED

## PREVENTION PROGRAM

- EXECUTIVE COMMITTEE
-  HR
-  EAP
-  EMPLOYEE BENEFITS
-  LEGAL
-  MEDICAL
-  SECURITY
-  PR

## PREVENTION CONT.

- IDENTIFY STRESSORS
- COMPETENCE OF SUPERVISORS
- TRAINING
- TRENDS
- EMPLOYEES INTERVIEWS
- SECURITY
- REPORT TO MANAGEMENT

## PREVENTION CONT.

- CORPORATE POLICY
-  WRITTEN POLICY STATEMENT
-  DEMONSTRATED MANAGEMNENT SUPPORT
-  CONSISTENT APPLICATION

## EMPLOYMENT PROCESS

- PRE-EMPLOYMENT SCREENING
- PSYCHOLOGICAL TESTING
- USE OF CLINICIAN IN HR SCREENING

## THE SAFE WORKPLACE

- EMPLOYEE TRAINING & AWARENESS
- IDENTIFYING & PREVENTING SEXUAL HARRASSMENT
- EARLY INTERVENTION
- DEFENSES AGAINST DANGEROUS PERSONS

## OSHA GUIDELINES

- SCOPE OF WORKPLACE VIOLENCE
- TYPES OF VIOLENCE EVENTS
- PREVENTATIVE MEASURES
- RECORDING/REPORTING EVENTS
- HANDLING COMPLAINTS
- INVESTIGATING
- ASSISTANCE FOR EMPLOYEES

## OSHA CONT.

- OSHA MODEL PLAN
- OSHA HEALTH CARE GUIDELINES

## TERMINATION PROCESS

- Do not negotiate
- Cite general Vs Specific issues
- Keep Discussion future-based
- Who should be present
- Who should not be present
- How to respond to threats
- Out-placement services

## CRISIS MANAGEMENT

- Planning & Preparedness
- Roles of key players
- Training
- Emergency Equipment
- Sample Plan
- Post Traumatic Stress
- Dealing with the Press

## LEGAL CONSIDERATIONS

- Duty to warn
- Liabilities as employer
- Injuries to third party
- Negligent Hiring
- Worker Compensation
- Private Industry Vs Government
- Protective Court Orders

## SUMMARY

- PROVIDE REFERENCE LIST
- PROVIDE RESOURCE LIST

## QUESTIONS???