# Presentation: 679903

## Slide 1

## Changing Library Environment

**Changing Library Environment**

- FLICC Content Management Update: The Future of  the Federal Library

*September 14, 2005*

**Joanne Lustig **
**Vice President & Lead Analyst**
**Outsell, Inc.**

## It Used to Be Simple

- Source:  Andrea Mercado:  www.flickr.com

- © 2005 Outsell, Inc. All rights reserved.

## The Glut

- DAM

- Aggregators

- Visualization

- Classification

- Categorization

- Taxonomies

- DRM

- Publishers

- Search

- Federated Search

- SOA

- Text Analytics

- Blogs

- Wikis

- E-Commerce

**Web**
**Content**

**Data**
**Warehouse**

**User-Created**
**Content**

**Purchased**
**Content**

- Business Intelligence

- BPM

- Text Mining

- RSS

- KM

- Collaboration

- Portals

- E-Forms

- ECM

- Document Delivery

- © 2005 Outsell, Inc. All rights reserved.

## Agenda

**  ****Forces of change **
**  ****Users in the moment **
**  ****What’s IM up to?**

- © 2005 Outsell, Inc. All rights reserved.

## Forces of Change

**  ****Users and stakeholders **
**  ****Technology **
**  ****Government, academic**

- © 2005 Outsell, Inc. All rights reserved.

## Users and Stakeholders

**  ****Personalization**
**  ****Amateur professionals**
**  ****Attention spans**
**  ****Digital natives**
**  ****Bye-bye, Boomers!**

- © 2005 Outsell, Inc. All rights reserved.

## Technology

**  ****Consumer model**
**  ****Wireless, pervasive**
**  ****Rich media**
**  ****XML, Web services**
**  ****Social publishing**

- © 2005 Outsell, Inc. All rights reserved.

## Government, Academic

**  ****Government publishing**
**  ****Government intelligence **
**  ****Open access**
**  ****Consumer devices for education**

- © 2005 Outsell, Inc. All rights reserved.

## Time to Rethink

**Enterprise-wide**
**External **
**Paid content**
**Text**
**Access****	**
**Desktop**
**Use the Internet**
**Users**

**Intra-enterprise**
**Internal**
**Open, share, ads**
**Rich media**
**Analytics**
**Wireless**
**Always on**
**Creators**

- © 2005 Outsell, Inc. All rights reserved.

## Users in the Moment

## How Users Obtain Information

|  | Government | Corporate | Education |
| --- | --- | --- | --- |
| Base | (45)
% | (605)
% | (196)
% |
| Seek it out myself | 76 | 88 | 92 |
| Regularly scheduled updates | 31 | 33 | 32 |
| Ask someone on my staff | 29 | 26 | 22 |
| Through library/information services | 24 | 19 | 29 |
| Contact an outside firm | 11 | 12 | 13 |

- Source: Outsell’s Database of Information Markets and Buyers
- © 2005 Outsell, Inc. All rights reserved.

## Where Self-Seekers Go

|  | Government | Corporate | Education |
| --- | --- | --- | --- |
| Base | (143)
% | (1,732)
% | (498)
% |
| Internet | 52 | 65 | 68 |
| My organization’s intranet or portal | 31 | 18 | 9 |
| Colleagues or experts inside the organization | 10 | 9 | 10 |

- Physical Library                      4.0%	                  2.4%               6.0%

- Source: Outsell’s Database of Information Markets and Buyers
- © 2005 Outsell, Inc. All rights reserved.

## Major Obstacles

|  | Government | Corporate | Education |
| --- | --- | --- | --- |
| Base | (143) | (1,726) | (498) |
| Not knowing what’s available |  |  |  |
| Not enough budget to pay for it |  |  |  |
| Lack of staff support to find it |  |  |  |
| Too hard to find |  |  |  |

- Source: Outsell’s Database of Information Markets and Buyers
- © 2005 Outsell, Inc. All rights reserved.

## What’s Information Management Up To?

## Trends and Drivers

**  ****Budgets, staffing up**
**  ****Reach is down**
**  ****Widening scope**
**  ****User discontent**
**  ****Technology gap  **
**  ****New paths emerging**

- © 2005 Outsell, Inc. All rights reserved.

## Diminishing Value Proposition

| Government | Corporate |
| --- | --- |
| Inquiry service/Reference desk | Secondary research |
| Physical library | External, electronic content |
| External, electronic content | Inquiry service/reference desk |

- Outsell’s Database of Information Markets and Buyers
- © 2005 Outsell, Inc. All rights reserved.

**Most Important Information Services**

## Emerging Best Practices

**  ****The Mission**
**  ****Your organization’s business**
**  ****Your users’ needs**
**  ****The People**
**  ****Critical path for decision-making**
**  ****Taking know-how deep**
**  ****The Content**
**  ****Information asset management**
**  ****Channeling content to workflow**
**  ****Opening the vaults**
**  ****Web governance   **

- © 2005 Outsell, Inc. All rights reserved.

## “If you don’t like change, you’re going to like irrelevance even less.” 

- “If you don’t like change, you’re going to like irrelevance even less.”

*General Eric Shineski, Chief of Staff, U.S. Army*

- Photo courtesy David Curle

- © 2005 Outsell, Inc. All rights reserved.

## Come By And Visit Us

**330 Primrose Road, Suite 510**
**Burlingame, CA 94010**

**Tel: (650) 342-6060**
**Fax: (650) 342-7135**

- www.outsellinc.com