# Presentation: 319485

## DOE FLEX Program

- Eddie Caine
- Professional Services Manager
- TManage, Inc., Austin, TX

*Proprietary and Confidential Material. Not for use or disclosure outside TManage without a written proprietary protection agreement. © TManage, April 2000*

- “DOE-Flex—Getting it in Gear”

## “ In a country that has been moaning about low productivity and searching for new ways to increase it, the single most anti-productive thing we do is ship millions of workers back and forth across the landscape every morning and evening.”

- Alvin Toffler

## Definitions

*Telecommute: Working at home, or another location close to home, one or more days per week–thereby eliminating the commute trip.*
*	*
*Telework: Moving the work to the worker - instead of the worker to the work.*

## Buying a Used-Car

-  Check under the hood: DOE-Flex _***is not***_*** --***
-  Always full-time
-  Always high-tech
-  Always at home
-  Always women
-  Kick the tires: DOE-Flex is a work assignment (not an entitlement or benefit)
-  Safety Constraints: Child care and telework (almost) never mix well.

- (Myth vs. Reality)

## Consumer Reports

*Buyer testimonies:* Now more than 20 million Americans telework.
- Three percent of federal workers by the end of 1998 = net savings of $150 million tax dollars.
*Safety record:* Don’t ignore risk -- manage it.
*Compare: If you think the office is a paragon of safety and security ---Think again.*
*Labor, liability & exposure*
*Think research, plan & educate *

- (Industry Benchmarks)

## Owner’s Manual

*DOE-Flex Guide Book*
*No Secrets:* Share limitations, features & expectations of the program with everyone
*Care & maintenance:* The tasks/the people/the supervision
*TASKS - Done in part, or wholly on their own*
-  Reading
-  Writing
-  Thinking
-  Scheduling
-  Planning

## Checking Under the Hood

*Teleworker Self Evaluation --*
* **Time management skills *
* **Comfort level with technology*
* **Able to provide a safe, secure and separate work environment*
* **Require minimal supervision *
* **Organized*
* **Self-motivated/self-starter*
* **Good communicator*

## No Back-Seat Drivers

- Supervision
*Good communicator*
*Manage by objectives (not simply physical presence)*
* **Understands and promotes the DOE-Flex opportunity*
*Realistic objectives:* *Don’t expect turnover -- due to poor management & low pay -- to just go away*

## Slide 9

## Affordable Dealer Options

*What Everyone is looking for:*
*Great mileage: *Increased productivity
*Safety features: *Reduced turnover & absenteeism
*Convertible: *Improved work place flexibility
*Leather seats: *Improved recruitment opportunities
*Car phone: *Greater accessibility

## Engine

* **Balance work and family:* Individual requests
* **Compliance:* AQ, Rehab Act (ADA) & FMLA
* **Improved Performance:* If you always do things the same way -- should you expect different results?
* **Improved Customer Service:* Tap the employee’s ability to be more creative
* **Greater Efficiencies:* Future opportunity to reduced real estate & overhead	. . . “Down spacing”
* **Recruitment advantage:* Liberate the worker

- (What’s driving organizations to start programs?)

##  Bailing wire solutions: Technology should fit the application
 Phone, fax & laptop equipped: Think portability
 Avoid dangerous corners: “We’re waiting for a technology that’s just around the corner?”
 Visit the wrecking yard: “Think recycle” -- personal equipment, loaners, etc.

* **Phone, fax & laptop equipped:* Think portability
* **Avoid dangerous corners:* “We’re waiting for a technology that’s *just around the corner*?”
* **Visit the wrecking yard: “**Think recycle” --* personal equipment, loaners, etc.

- On-board Computer

- (Technology)

## Tires

* **Watch out for thorns & nails:* Pockets of resistance can slow your progress.
* **Check the tire pressure:* If you want a smooth ride, build consensus. Begin by encouraging participation from your first-rate managers.
* **High speed or good traction? *How much effort should an employee make.
-  *Donut spares:* The amount of DOE-Flex participation is important.

- (Power In Motion)

## Dilbert

- Scott Adams

## Slide 15

## Slide 16

## Steering Wheel

*Remember Alice:*
- “If you don’t know where you’re going, you’re liable to end up somewhere else.”
*Keep both hands on the wheel:* The car can’t steer itself--managers need to stay in control.
*Park right up front: *Publicize your successes--you’ll have plenty.

- (Your Direction)

## Brakes

* **Release emergency break:* Get unions involved early and keep them involved in the program.
-  Don’t treat teleworkers as independent contractors.
-  Insufficient use of technology can cripple your program.
-  *Recognize the barriers*: Being physically decentralized, while remaining logically centralized

- (Slowing Down the Program)

## Car Seats

* **Fully adjustable:* Consider the wide variety of options.* *Hoteling, free addressing, virtual officing, job-sharing, part-time, etc.
* **Removable bench seats: *Design the home office to fit the employee’s personal life.
* **Child seats:* Caring for children and working are two full-time jobs.
* **Doesn’t have to be Corinthian leather:* Safe, comfortable and ergonomically correct

- (Kids & Other Dependents)

## Radio

* **Pick your favorite station:* Informed self-selection and justification
* **Conserve energy:* Commuting to work zaps your employees’ performance.
* **Distractions:* TV, refrigerator, bed, barking dogs, dirty laundry, etc.
* **Balance:* Managers should help teleworkers blend work and personal lives.

- (Distractions & Interruptions)

## Slide 21

## Dangers of Joyriding

* **Concerns over the “empty office syndrome”: What if everyone wants to work at home?*
* **Flashing lights:** **How do I know they’re really working?*
* **Speed Limit 75 MPH:** **Turn it off, take a breath, get a life*
* **Overbearing **technocrats or bureauocrats**: This is less of a technology -- more of a management issue*

- (Reckless Implementation)

## Who’s On The Road

*AT&T*
*American Express*
*Bell South*
*Bestway Transportation*
*International Blue Cross*
*Compaq Computer*
*Digital Equipment Corp.*
*Federal, State and local governments*
*General Electric*
*GTE*
*Honeywell*
*Hewlett Packard*

*IBM*
*Intel Corporation*
*Kaiser Permanete*
*Kraft Foods, Inc.*
*Mayo Clinic *
*McDonnell Douglas*
*Novell, Inc.*
*Ritz-Carlton *
*Travelers Insurance*
*Proctor & Gamble*
*University of California*
*TRW*
*and many more . . . *

## TManage Tools

**Notes:**
TManage has unmatched telework experience combined with "intelligent" technology and tools. Our five modules work together seamlessly to bring you the simplest, most cost-effective solution available, so you can begin to recognize the benefits of your telework program immediately. 

TeleStart provides your company with a roadmap to take you from idea to implementation. We will work closely with your human resources department, real estate professionals and IT managers to design a program
 that meets all your goals and objectives. Before implementation begins, we help you with telework policies, teleworker selection, assessment of workers and managers, training, technical assessment, business case development and customization. 

The TeleProcess package is the grueling management of details to ensure that, in a short time, you'll have teleworkers or remote agents working from home. TeleProcess includes process management, Web-based telecommuter application, and automated interface with the telco for line ordering. We coordinate details from equipment installation through furniture delivery and in-home audits. It's part of a demanding 300-step coordination effort, but it's one that we know well. 

TeleTrakker enables you to monitor the health of your program so you know what's going well and what needs attention, at all times. This proprietary feature is the backbone of the TManage Advantage. Customized real-time reporting fields include standard reports of installation results, help-desk problems by type, time to respond, average time to resolution, standard surveys, asset tracking of all furniture and equipment, and business unit growth and trends. 

TeleSite provides an automated, single point of contact with all the information your teleworkers, their managers and co-workers will need to do their jobs. TManage will design a personalized Web site that provides online employee support (including a self-help Web page), online equipment ordering, consolidated billing, and focused telecommuter information. 

 TeleDefense, our technical support system, helps your teleworkers avoid "downtime" due to technical problems. These problems can be addressed fast and efficiently because we continuously test all associated products and systems in our lab. TeleDefense includes automated problem detection, network help in all areas, early warning systems, emergency response teams, desktop hardware and software help, and computer hard disk back-up. It puts our experts on the job so your people can concentrate on their jobs.

## The TManage Advantage is . . . 

- Dedicated Services Focused Solely on Teleworking

- Results that Will Have a Positive Impact on Your Bottom Line

- A Tried and Tested Process

- Sophisticated, Automated and Scalable Systems

- The Most Experienced People in the Industry

- TManage (512) 794-6000 www.tmanage.com