# Presentation: 812917

## eLMS & CBISupport

**FISCAL  YEAR  2008                3****rd**** Quarter**

## FISCAL  YEAR  2008  Qtr. 3

- * Total Not Equal to 100% Because of Decimal Places Displayed

**ORGANIZATIONS**

|   | Org | Q3 2008 | % of Total |   |
| --- | --- | --- | --- | --- |
|   | FAA | 18382 | 93.38% |   |
|   | FRA | 286 | 1.45% |   |
|   | MARAD | 225 | 1.14% |   |
|   | FMCSA | 177 | 0.90% |   |
|   | FHWA | 157 | 0.80% |   |
|   | OST | 105 | 0.53% |   |
|   | FTA | 106 | 0.54% |   |
|   | NHTSA | 61 | 0.31% |   |
|   | RITA | 58 | 0.29% |   |
|   | OIG | 50 | 0.25% |   |
|   | PHMSA | 38 | 0.19% |   |
|   | STB | 35 | 0.18% |   |
|   | SLSDC | 6 | 0.03% |   |
|   |   | 19686 | * |   |

## FISCAL  YEAR  2008  Qtr. 3

|   | Sys | Q3 2008 | Total |   |
| --- | --- | --- | --- | --- |
|   | eLMS | 18311 | 93.02% |   |
|   | CBI | 1094 | 5.56% |   |
|   | Other | 158 | 0.80% |   |
|   | ASIS | 63 | 0.32% |   |
|   | CORRESP | 25 | 0.13% |   |
|   | Eval | 21 | 0.11% |   |
|   | Web | 10 | 0.05% |   |
|   | eReports | 3 | 0.02% |   |
|   | ATN | 1 | 0.01% |   |
|   |   | 19686 | * |   |

**SYSTEMS**

- * Total Not Equal to 100% Because of Decimal Places Displayed

## FISCAL  YEAR  2008  Qtr. 3

**FAA:****  FY2007 - FY2008**

|   | Organization | FAA | Other | Total |   |
| --- | --- | --- | --- | --- | --- |
|   | Q3 2007 | 9701 | 834 | 10535 |   |
|   | Q3 2008 | 11341 | 8345 | 19686 |   |
|   |   | 21042 | 9179 |   |   |

## FISCAL  YEAR  2008  Qtr. 3

**FISCAL  YEAR  2008  Qtr. 3**

|   | Source | Q3 2007 | Q3 2008 |   |
| --- | --- | --- | --- | --- |
|   | PHONE | 9764 | 16558 |   |
|   | EMAIL | 724 | 2750 |   |
|   | VMAIL | 47 | 378 |   |
|   |   | 10535 | 19686 |   |

## FISCAL  YEAR  2008  Qtr. 3

**FISCAL  YEAR  2008  Qtr. 3**

|   | Call Type | Q3 2008 | % of Total |   |
| --- | --- | --- | --- | --- |
|   | Logon Issue | 12577 | 63.89% |   |
|   | Courseware | 3311 | 16.82% |   |
|   | Information | 1816 | 9.22% |   |
|   | Administrative | 706 | 3.59% |   |
|   | Web/Browser | 531 | 2.70% |   |
|   | Software | 261 | 1.33% |   |
|   | Test Unlock | 136 | 0.69% |   |
|   | Other | 122 | 0.62% |   |
|   | Reports | 95 | 0.48% |   |
|   | Certificate | 76 | 0.39% |   |
|   | Hardware | 48 | 0.24% |   |
|   | Catalog | 7 | 0.04% |   |
|   |   | 19686 | * |   |

- * Total Not Equal to 100% Because of Decimal Places Displayed

## FISCAL  YEAR  2008  Qtr. 3

**Call Type:****  FY2007 – FY2008**

|   | Call Type | Q3 2007 | Q3 2008 |   |
| --- | --- | --- | --- | --- |
|   | Logon Issue | 6205 | 12577 |   |
|   | Courseware | 1810 | 3311 |   |
|   | Information | 894 | 1816 |   |
|   | Administrative | 530 | 706 |   |
|   | Web/Browser | 467 | 531 |   |
|   | Software | 142 | 261 |   |
|   | Test Unlock | 0 | 136 |   |
|   | Other | 410 | 122 |   |
|   | Reports | 8 | 95 |   |
|   | Certificate | 0 | 76 |   |
|   | Hardware | 69 | 48 |   |
|   | Catalog | 0 | 7 |   |
|   |   | 10535 | 19686 |   |

## FISCAL  YEAR  2008  Qtr. 3

**eLMS Call Type by Organization**

## FISCAL  YEAR  2008  Qtr. 3

**FISCAL  YEAR  2008  Qtr. 3**

**DOT: ****HELP DESK SURVEY REPORT**

## FISCAL  YEAR  2008  Qtr. 3

**FISCAL  YEAR  2008  Qtr. 3**

**DOT: ****HELP DESK SURVEY REPORT**