# Presentation: 169935

## Office of Vehicle Acquisition

**Office of Vehicle Acquisition**
** ****and**
** ****Leasing Services**

## Role of the “New” Fleet Service RepresentativeinThe dot.com World

## “Old” Role of FSR

**Hands-on Environment**
**Worked on vehicles**
**Checked in new vehicles and old vehicles**
**Monitored fuel by manually reviewing receipts**
**Monitored maintenance and parts by processing invoices**
**Customer visited FMC to pick up vehicles**

## “New” Role of FSR

**Dot.com Environment**
**Outsource work using National Vendor Database**
**Use Consignee Delivery**
**Sales Contractors for new and old vehicles**
**Automated Oversight**
**fuel, mileage and maintenance**
**Customer visits and information meetings**
**Greening the Government**

## How this helps you, The Customer

**Mobile Workforce Working for You**
**Availability of Oversight Reports**
**Newer Fleet / Lowest Rental Rates Available**
**Quality Fleet Services**
**Assistance on National Environmental Issues**

## The Mobile FSRIn The Dot.com World

**Lap Top Computer**
**E-Fax**
**E-mail**
**Cell Phone**
**Voice Mail**

## Lap Top Computer

**Mileage express**
**Word**
**Excel**
**FMS**
**URSA**
**Power Point**
**AMP**
**Internet **

## E-Fax

**Receive documents while on the road or in motel rooms via Fax**
**Make decisions faster for the ACC or MCC**
**Better enable us to serve our customers needs**

## E-mail

**Less chance for the FSR to misplace a document**
**Better enables the FSR to keep in constant touch with our customers**
**Send documents and letters to many customers and agencies quickly**
**Travel**

## Cell Phone & Voice mail

**Always get in touch with your FSR**
**Answer questions from agencies and vendors faster**
**Keep in touch with ACC and MCC  for faster repairs**

## Other Dot.com Tools“Going Paperless”

**FMS  -  2 -  GO**
**Mileage express**
**Dial-a-mile**
**Amp**
**Fleet Commander**
**MAMA**
**SWEN**
**RAID**

**Notes:**
MAMA 
           Maintenance And Mileage Application
SVEN
           See Voyager Exceptions Now

Future Programs
RAID
Resolve Accounts Identified as Delinquent 
RITA
Reconcile Inactive Tags Automatically
CARL
Customer Additional Request Letters
CEO
Customer Education Opportunities

## http://pub.fss.gsa.gov/vehicles/leasing/

**The dot.com Connection**
**to Vehicle Leasing**

## What GSA Provides

**What GSA Provides**

***Modern Fleet***
***Competitive Rental Rates***
***Quality Fleet Services***

## Replacement Guidelines
Sedans - 3 YR. &/or 60,000 
Light Trucks - 6 YR. / 60,000 
Manufacturer’s Production Standards
Manufacturer’s Warranties
Alternative Fueled Vehicles

**Replacement Guidelines**
**Sedans - 3 YR. &/or 60,000 **
**Light Trucks - 6 YR. / 60,000**** **
**Manufacturer’s Production Standards**
**Manufacturer’s Warranties**
**Alternative Fueled Vehicles**

**Modern Fleet**

**Notes:**
Replacement Guidelines:
Using our minimum replacement criteria – Sedans 3/36 4/any Light trucks 6/60 7/any -  we are able to keep the Fleet fairly new as well as keep our maintenance costs down.  Adds to resale value

Manufacture Production Standards are referred to as convenience grouping I.e. Pwr door locks/windows, A/C, cruise control 

Warranty - 3yrs/36000

OEM AFVs, non-retrofits, better warranties, better service infrastructure 

## Competitive Rates

**Acquisition Financing**
**Manufacturer Purchased**
**Low Rate Increases NTE 2%**

**Rates Include Fuel and Maintenance**

**Notes:**
Acquisition Financing:
Provide agencies freedom from having to appropriate / purchase and manage vehicles

Manu Purchased- offer low costs through volume discounts, this enables us to pass the cost to our customers in the form of lower 
Rates - representational -Mos. Rates composition +  Mileage  composition  --few examples are    .....................

We have low rate increases that do not routinely  exceed 2% for agency Budget purposes

No penalties for early termination

Wet Lease program. No additional charges, except accidents / abuse 

## Competitive Rates

**GSA Lease Cost**
**Sedan - 165.00 / Month + .10 / Mile**
**Mini Van - $201.00 / Month + .13 / Mile**
**Light Trucks - 193.00 / Month + .15 / Mile**
**Includes Maintenance, Tags and Fuel.**

- Schedule 751 Lease
- Sedan (8c):  $299 to $799/Month
- Minivan (20):  $399 to $799/Month
- Pickup  (46):  $325 to $600/Month
- Does not include Maintenance, Tags and Fuel.

## Accessory Equipment

**OEM Provided Equipment **
**GSA is responsible (monthly charge to agency)**
**After Market Purchase of Equipment**
**Leasing Agency is responsible**

**NEW POLICY******

**Notes:**
OEM - Original Equipment Manufacturers

## QUALITY FLEET SERVICES

**QUALITY FLEET SERVICES**

**Fuel Credit Card Services **
**Maintenance and Repair**
** ****Accident Management**

## Fleet Fuel Credit Card Program

**Fleet Fuel Credit Card Program**

**VOYAGER FLEET FUEL CARD**
**Client Services 1-888-785-1732**
**Core Services**
**Fuel**
**Maintenance/Repair**
**Under $100 call 1-800-621-3588**
**Emergency Repairs **
**Up to $499**** **
**Exception Reports**

## Proper Credit Card Use

**Do Not Buy:**
**Food **
**Maps**
**Air Fresheners**
**Wax**
**Details**
**Premium Fuel**

## SVEN(See Voyager Exceptions Now)

**Call the MCC at ****1-888-622- 6344**
**Call MCC for repairs over $100.00 **
**Call MCC for tires over $50.00 **
**Review and sign repair invoices**
**Mileage, tag number and remittance address on invoice.**
**Provide feedback on unsatisfactory repairs**

**Maintenance and Repairs**

## Maintenance and Repair Savings

**Warranties**
**Ford Quality Care**
**Choice of Vendors**
**Tires/Brakes**
**Glass Repair**

**Notes:**
Warranty: 3 years/36000 miles for most vehicles
Average GSA Vehicle is 2.5 years old, and the average Privately owned Vehicle is 9 years old

GSA lost approximately $2.5 million in lost warranty opportunities last year alone.
Ford Quality Care - Hotline 1-800-367-3221
Maintenance Control Center ( MCC)
Emergency Roadside Assistance Program(s)
“When in Doubt, check it out”
Rock Chips/Windshields
“Chances are your are driving a better vehicle at you job than you are at home”

Rock Chips, what to do? Get them fixed as soon as possible.  Most chips smaller than a quarter can be fixed and that alone with save $200.00 to $1000.00 or more by not having to replace the windshield.  

Tire Upgrade?  If the tires on your new vehicle won’t perform the mission, talk to the FSR about an upgrade while the vehicle is new.  We can generally get a fair value for the new takeoff’s and thereby reduce the cost.  We all want to get the best tire for the mission and conditions.  Whenever it is possible or feasible to do, buy RECAP Tires!

## Accident Control Center

Notify Supervisor
Complete Standard Form 91 & 94 
Call 1-800-793-1505 to report 
Know Internal Tort Claim Procedures

**Accident Control Center**
**Notify Supervisor**
**Complete Standard Form 91 & 94 **
**Call **_**1-800-793-1505**_** ****to report **
**Know Internal Tort Claim Procedures**

## DRIVER RESPONSIBILITY

**Monthly Mileage Reports**
**Preventive Maintenance**
**Safeguard Vehicle, Credit Card & Keys **
**Proper Vehicle Operation**

## Mileage Reports

**Mileage Express**** **
**Web-based Mileage Reporting System**
- _[www.fss.gsa.gov/mileageexpress](http://www.fss.gsa.gov/mileageexpress)_
**Easy as 1,2,3**
**1. Username and Password**
**2. Customer Number and Access Code**
**3. Current Odometer Reading**

## Mileage Reports

**Dial-A-Mile**
**Toll Free Mileage Reporting **
**Up to 20 Vehicles**
**1-877-472-3773**
**6 AM to 6 PM Central Standard Time**
**Access Code and License Number**

## MAMA(Maintenance and Mileage Application)

## Preventive Maintenance

**Preventive Maintenance**

_**GSA FORM  3478**_
**Complete by the 20th of the month the Notification is received.**
**PM Schedule is every 12 months or 7500 miles, whichever comes first.**
**Insures Warranty Compliance**

## MAMA(Maintenance and Mileage Application)

## Safeguard Vehicle, Credit Card and Ignition Key

**Safeguard Vehicle, Credit Card and Ignition Key**

**Keep Vehicle Locked and in Secure Area when available**
**Call FMC for Replacement of Lost and Broken Credit Cards **
**Keep a Spare Key**

## Proper Vehicle Operation

**Proper Vehicle Operation**

**ROUTINELY CHECK**
**Lights **
**Fluid Levels**
**Tires**
**Purchase Regular Unleaded Fuel**
**Self-service Fuel (where available)**
**Report Accidents Immediately to ACC and Supervisor**
**You are being Watched!!**

## “GREENING THE GOVERNMENT”

**EO 13149 - Reducing Fuel Consumption By 20% in 5 years**
**Achieved by using**
**Alternative Fueled Vehicles**
**Reduce Size of Vehicles**
**Use Re-refined oil**
**Use Retread Tires**

**Notes:**
EO 13101  Sec 507 specifically refers to using rereoil and re tires
Greening the Gov thru waste prevention, recycling, and Federal Acq.

## GSA’s “Green” Commitment

**GSA’s “Green” Commitment**

**Vehicles**
**  ****Largest AFV Fleet**
**  ****Variety**
**Partnerships**
**FedFleet  **
**  ****Clean Cities**
**Information**
**  ****Fleet Management Centers**
**  ****GSA Fleet Web Page**
**  ****Vendor and Product Information**

**Notes:**
Replace 75% of all new vehicles as AFV’s.
In metropolitan areas 250,000 or larger.

## CUSTOMER SATISFACTION

**CUSTOMER SATISFACTION**

***Feedback through:***
**GSA Representatives**
**CSD Partnerships**
**Customer Workshops**
**Local FEDFLEET Chapter**
**IMEAC 2001**

**Notes:**
Feed back from you is very important to help serve you better.

* 1500 visits both customer and vendor
* Partnerships between FMC’s and customers helps bring in new ideas, solve technical issues allow us to be understand agency missions

* Focus groups allow us to address what’s going well and what’s not  
FED FLEET meeting February 15 at Gifford Pinchot National Forest
* IMEAC  San Antonio  April 3 to 5 
Address all government common needs and goals
600,000

## GET CONNECTED!!

**GET CONNECTED!!**

**http://www.gsa.gov**

## The GSA Fleet Team

**A team dedicated to providing our customers with quality Fleet Management Services and Vehicles at a competitive price with the least overall cost to the taxpayer.**