# Presentation: 403546

## Lt Col Joanne Sechrest
Mgr, Priority Telecommunications Branch
 DHS/IAIP, National Communications System

joanne.sechrest@dhs.gov
703.607.4960
http://www.ncs.gov

**Mgr, Priority Telecommunications Branch**
** ****DHS/IAIP, National Communications System**
**joanne.sechrest@dhs.gov**
**703.607.4960**
**http://www.ncs.gov**

***Telecommunications Service Priority (TSP)***** **
**	****	****	****	**

## Problem: Critical Communications Services May Experience Outages

## Solution: Telecommunications Service Priority (TSP)

**    **

**Solution: Telecommunications Service Priority (TSP)**

- Ensures priority restoration and provisioning of communications services most critical to the safety and security of American citizens

- Provides guaranteed priority restoration of telecommunications services when service providers’ resources are
- 	overextended

- Provides priority provisioning for telecommunications services when the normal provider processes will not meet the requirement

**Notes:**
TSP is only guarantee that NS/EP goes to the front of the line for restoration

## Legal Background

- On November 17, 1988, the FCC issued a Report and Order  (FCC 88-341) establishing the TSP Program
- The FCC designated the EOP as administrator of the TSP Program, who in turn, delegated its responsibilities to the Manager of the National Communications System (NCS)
- _TSP is a mandatory requirement for all telecommunications companies.  _

## Priority Programs Eligibility

**Organizations that support one or more of the following five National Security / Emergency Preparedness (NS/EP) mission areas, qualify for OMNCS sponsorship to use priority services:**

***Non-Federal users require sponsorship***

**Priority Programs Eligibility**

-  National Security Leadership
-  National Security Posture and US Population Attack Warning
-  Public Health, Safety, and Maintenance of Law and Order
-  Public Welfare and Maintenance of National Economic Posture

**Notes:**
Entities engaged in activities essential for the security and safety of American citizens that rely on telecommunications services, including:  federal, state or local government and private industry

## Components of TSP

**    **

_**Provisioning**_

**A provisioning priority is**

**obtained to facilitate the**

**priority installation of**

*** ******new***

**telecommunication**

**services in a shorter than**

**normal interval**

**.**

_**Provisioning**_

**A provisioning priority is**

**obtained to facilitate the**

**priority installation of**

*** ******new***

**telecommunications**

**services in a shorter than**

**normal interval**

**.**

**Cannot be used to compensate for inadequate planning**

_**Restoration**_

**A restoration priority is**

**applied to new or existing**

**telecommunication**

**services to ensure**

**restoration before a non-**

**TSP System user.**

_**Restoration**_

**A restoration priority is**

**applied to new or existing**

**telecommunications**

**services to ensure**

**restoration before a non-**

**TSP program user.**

**Must be requested and assigned **_***before***_** a service outage occurs**

**Components of TSP**

## TSP Restoration

**    **

**TSP Restoration**

- During times of calm, circuits (data or voice) are registered in the TSP program

- When disasters occur, service providers must restore TSP lines first

**Notes:**
TSP is only guarantee that NS/EP goes to the front of the line for restoration

## TSP Provisioning 

***  *****EMERGENCY ‘E’**

- Service providers will take immediate action and allocate the necessary resources to initiate service as soon as possible--24/7 effort.
- If a service provider receives more than one E TSP request from different users, the vendor will provision them in order of receipt

## TSP Provisioning 

- Service providers will make their best effort to provision the service by the requested due dates--Not 24/7 effort
- Service vendors will provision essential TSP services according to TSP priority 1-5

***  *****ESSENTIAL 1-5**

## TSP Experience

- Major factor in Wall Street recovery on 9/17
- Over 700 new circuits provisioned

## Where Do You Need TSP?

- _Restoration: _
- EOCs/911 Centers/Operations Centers
- Data Centers
- Headquarters/Police/Fire/Hospitals
- Critical infrastructure
- Single points of failure
- _Provisioning:_
- Operation centers and emergency shelters

**Restoration TSP must be set-up in advance – before an emergency or disaster occurs**

## Budgeting for Priority Services

- TSP is ordered from your service provider at rates set by the service provider and state public utility commission
- Restoration averages:  $100 initial; $3 monthly recurring charge
- Provisioning will have TSP tariff in addition to the provider’s service charge

**Contact your service provider for rates applicable to your service!**

## Is Your Organization Prepared?

- Where can TSP augment existing emergency communications capabilities?
- Is TSP part of your organizations’s  emergency planning and exercises?
- Who will be repaired ahead of you if you are not covered by TSP restoration?

**Notes:**
National Critical Assets as reported in FISMA

## Ordering TSP

**Step 1:** Establish on-line account

**Step 2:** Identify specific services for TSP

**Step 3:** Submit TSP service requests thru on-line system

**Step 4:** Obtain TSP code for each approved service

**Step 5:** Provide TSP code to your service provider

**Step 6:** Update records and procedures to reflect implementation

_**Restoration**_

_**Provisioning**_

**Step 1:  **Contract service provider to establish date

**Step 2:  **Call NCS to receive TSP code

**Step 3:  **Provide TSP code to service provider

## One-Stop Shop Service 

**1-866-NCS-CALL**** **
- (M-F:  8:00 AM – 6:00 PM EST)

** ****www.ncs.gov**