# Presentation: 199293

## ACSTM – A Primer

- July 31, 2008

## USPS® delivers to:
Over 126 million street or rural style addresses 
Over 20 million PO Box addresses
USPS adds over 2 million addresses annually
USPS converts over 390,000 addresses annually (E-911)   

- Key Address Components

- USPS® delivers to:
- Over 126 million street or rural style addresses
- Over 20 million PO Box addresses
- USPS adds over 2 million addresses annually
- USPS converts over 390,000 addresses annually (E-911)

**Notes:**
Why might these last two facts be an issue for you?

## 13.7% of all Americans move each year
41.1 million individual / family Change-of-Address (COA) filings
19.3% of all businesses move each year
2.3 million business COA filings
146+ million delivery points in USPS® database
1.8 million new addresses are added each year

- 41.1 million individual / family Change-of-Address (COA) filings
- 19.3% of all businesses move each year
- 2.3 million business COA filings
- 146+ million delivery points in USPS® database
- 1.8 million new addresses are added each year

- America Is Growing & On the Move

**Notes:**

First, Allow me to set the stage on why we need an Address Change Service.

We Live in a very dynamic environment.

The Census Bureau tells us:
   13.7% of Americans moved last year
Resulting in over 41M COA orders for individuals & families 
   Almost 20% of Businesses move each year
Resulting in 2.3M Business Change of Address orders 
The USPS services 145M delivery addresses. 
It adds 1.8M new delivery addresses each year. 
As you can see, given the magnitude of these changes, managing address quality is critical – the impact, as you will see, is significant. 
If address lists aren’t proactively managed mail will become UAA
 and the USPS then has to react in 1 of 3 ways, depending on the mail class: 
   Forward the Mail – 2.  Return the Mail – or 3. Discard the Mail

None of the actions are positive for the Postal Service or the Mailing Industry. 

But these are all too common problem actions.

## ACSTM debut

- In the mid-1980s, Address Change Service was developed to provide an enhancement to the manual address correction process.  Where USPS® was able, address corrections would be provided in an electronic environment, reducing USPS cost in providing and mailer cost in using address corrections.

## Traditional ACSTM

- The USPS® assigns the mailer a Participant ID consisting of 7 alpha characters.
- The mailer completes a profile, choosing a class and mailpiece treatment option for each Participant ID.
- The mailer prints the Participant ID and optional keyline at the top of the address block.
- The mailer prints the requested ancillary service endorsement on each piece.

## Traditional ACSTM

- The Computerized Forwarding System (CFS) uses the Participant ID and optional keyline, class and ancillary service endorsement typed into the system by a clerk – along with Change-of-Address records or reasons for nondelivery to determine the disposition of the mailpiece and produce ACS records.

## Postal Automated Redirection System (PARS)

- Delivery Barcode Sorters were modified with reading and labeling modules to allow them to be used to automate the processing of Undeliverable-As- Addressed (UAA) mail.
- 3 modes of operation – Intercept, Carrier Identified, and Return to Sender (RTS, or UAA due to reasons other than a move)

## PARS ACSTM processing

- PARS can read Traditional ACS data, or extract the pertinent data from the Intelligent Mail® barcode requesting ACS, read the postage and any on-piece ancillary endorsement, and combine that with any Change of Address or Nixie reason to create the correct mailpiece disposition and ACS records.

## PARS Intercept

- As mail is sorted on all USPS® letter machines, there is the opportunity to withdraw the mail that has a COA filed against it.
- PARS uses the delivery point to begin the identification, then performs name matching.

## PARS Carrier Identified

- Mail that cannot be intercepted through the very strict matching rules is sorted normally on to the carrier/box section.
- The added confidence or correction provided when the employee sends the mail for UAA processing allows the mail to be processed in Carrier Identified mode.

## PARS RTS

- RTS takes the mail that Delivery has determined to be undeliverable for reasons other than a move and processes it based on the same mailpiece attributes it uses for forwarding.  The result is not always “return” – if the mailpiece requests disposal, PARS makes that decision.

## Forwarding Control System (FCS)

- Today’s CFS software - very sophisticated software used on Flats Forwarding Terminals (FFTs) and non-Mechanized Terminals.
- The FFTs were upgraded in 2006 with scanners that allow CFS to process mailpieces bearing the Intelligent Mail® barcode.
- FCS processes primarily flats and parcels.

## ACSTM availability

- PARS provides Traditional and OneCode ACS® records for First-ClassTM and Standard Mail® automation letters
- FCS provides Traditional and OneCode ACS records for First-Class, Periodicals, and Standard Mail letters and flats.
- FCS also provides Traditional ACS records for Package Services flats and parcels.

## Mailer’s Decisions

- The mailer must decide:
- If my mail cannot be delivered as addressed, how do I want the mailpiece treated?
- If my mailpiece cannot be delivered, do I want the address correction? Do I want the reason for nondelivery?
- If I want the new address or nondelivery reason, how do I want to receive it?
- How much do I want to pay for corrections?

## Mailpiece Disposition

- What do I want done with the mail?
- Forward where possible, return the rest?
- Dispose of all UAA?
- Dispose of all UAA that cannot be forwarded?
- Return everything?

## Address Corrections

- Do I want a hardcopy notice?
- Do I want electronic notices, but only of forwarding information?
- Do I want a hardcopy if electronic cannot be produced?
- Do I want electronic notices in addition to the return of the piece with a correction affixed?

## Control of the Mail

- The mailer controls the disposition of the mail and the creation of address corrections by correct use of required ancillary service endorsements and the ACSTM data applied to the mailpiece.
- Incorrect use may lead to unexpected results.

## ACSTM Record Content

- COA record contains the Move Effective Date, move type (Family, Individual, Business), parsed name - from the COA, *not the mailpiece*, parsed old and new address.
- Nixie record contains the Participant ID, the keyline, and the reason for nondelivery code.
- OneCode ACS® records also contain the full 31 characters of the Intelligent Mail® barcode.
- Traditional and OneCode ACS records are different sizes for that reason.

## New Address Quality

- Because ACSTM data comes directly from the forwarding database, some percentage of those new addresses will not DPV® confirm. The information provided on the record is the information we used for forwarding.
- COA data is corrected where possible through processes like LACSLink®, Address Element Correction (AEC), AEC II®,  and the Electronic Unresolved Address Reporting System (eUARS).

## Nondelivery Codes

- USPS® is required to provide a reason for nondelivery if the mail cannot be delivered or forwarded.
- ACSTM reasons for nondelivery are a subset of the total.  The others cannot be automated and must be provided manually.

## Source of Nixie data

- Mail is determined to be undeliverable only by the clerk, carrier, or postmaster at the address on the mail.
- Each piece is marked with the reason for nondelivery and submitted to PARS or CFS for processing
- Nixie data does not come from a database.  It is determined on each individual mailpiece.

## Nondelivery Codes

| Attempted—Not Known | Delivery attempted, addressee not known at place of address. |
| --- | --- |
| Illegible | Address not readable. |
| In Dispute | Mail returned to sender by order of chief field counsel because of dispute about right to delivery of mail and cannot be determined which disputing party has better right to mail. |
| Insufficient Address | Mail without number, street, box number, route number, or geographical section of city or city and state omitted and correct address not known. |
| No Mail Receptacle | Addressee failed to provide a receptacle for receipt of mail. |
| No Such Number | Addressed to nonexistent number and correct number not known. |
| No Such Office in State | Addressed to nonexistent Post Office  (X) |
| No Such Street | Addressed to nonexistent street and correct street not known. |
| Not Deliverable as Addressed—Unable to Forward | Mail undeliverable at address given; no change-of-address order on file; forwarding order expired. (Q) |
| Outside Delivery Limits | Addressed to location outside delivery limits of Post Office of address. Hold mail for out-of-bounds customers in general delivery for specified period unless addressee filed order. |
| Refused | Addressee refused to accept mail or pay postage charges on it |
| Returned for Better Address | Mail of local origin incompletely addressed for distribution or delivery. |
| Temporarily Away | Addressee temporarily away and period for holding mail expired (W) |
| Unclaimed | Addressee abandoned or failed to call for mail. |
| Vacant | House, apartment, office, or building not occupied. (Use only if mail addressed "Occupant.")  |

## Undeliverable, but not a nixie ACS record

## Temporarily Away

- Legitimate reason for non-delivery
- Two ways to receive:
- Either the customer has a temporary change of address on file
- The customer left mail on hold and did not return on schedule.  Carrier/clerk not yet able to submit a MLNA/BCNO for permanent database entry

## OneCode ACS®

- The Intelligent Mail® barcode provided an opportunity to move from human or Optical Character reading in PARS and FCS to the more reliable and efficient use of barcode reading to provide mailpiece information during processing* *to the mailpiece handling decision and address correction production.

## Rates Effective May 12th, 2008

| OneCode ACS® | First Two Notices | Additional Notices |
| --- | --- | --- |
| First-Class Mail® |  | .06¢ |
| Standard Mail® | .03¢ | .18¢ |

| Traditional ACSTM |  |  | All Notices |
| --- | --- | --- | --- |
| First-Class Mail |  |  | .08¢ |
| Other Classes |  |  | .25¢ |

**FREE!**

## Why should I use OneCode ACS®? 

- Mailer 1 paid $66,595.68 for 1,109,928 ACSTM records in 2007.  If they had been OneCode ACS, they’d have paid $12,505.10.
- Mailer 2 paid $80,701.14 for 1,345,019 ACS records in 2007.  If they had been OneCode ACS they’d have paid $332.65.

**Notes:**
  653,250 	    206,576 	    250,102 	      1,109,928 	$66,595.68 	$12,505.10 	$54,090.58 	

 1,293,864 	      44,502 	       6,653 	      1,345,019 	$80,701.14 	$332.65 	$80,368.49 	

## OneCode ACS® Account Setup

- The USPS® assigns a Mailer ID consisting of either 6 or 9 digits
- The mailer completes a profile, choosing a class and mailpiece treatment option for each MID.  Crossing classes and ancillary services is possible, but should be discussed with ACSTM to anticipate any issues.
- The mailer prints the Intelligent Mail® barcode, Sequence Number and Service Type ID to indicate the desired ancillary service.
- The mailer prints any required or desired ancillary service endorsement on each piece.

## ACSTM Account Approval (prior to mailing)

- Both Traditional and OneCode ACS® mailers must submit samples to the ACS department for approval prior to account activation.
- Samples are reviewed for correct use and placement of ancillary service endorsements, PID/keyline or Mailer ID (MID) content, Service Type Identifier (STID) content, and barcode readability (OneCode ACS only).

## Record Fulfillment

- Address corrections are compiled by Participant ID/MID, posted to RIBBS (Traditional or OneCode) or mailed on CD (Traditional only).
- Mailer chooses daily, biweekly, weekly, bimonthly, or monthly fulfillments.
- Mailer logs into website manually or through a script or other automated process to collect data.

## Record Delivery on RIBBS

- Access is provided via a login and password by the customer account number, also known as a MEM number.
- MEM number is an “umbrella” account number for billing purposes, under which PIDs and MIDs can be grouped, by class.

## Fulfillments and Shipping Notices

- Each fulfillment data file is accompanied by a Shipping Notice file.
- The file format is available in the ACSTM technical guides.
- The Shipping Notice file provides the number and type of ACS records provided in the fulfillment file of the same date.

## Record Charge Calculations

- Traditional ACSTM records are provided at the Electronic rate – 8 cents for First- ClassTM and 25 cents for all other classes
- OneCode ACS® records are provided at the Automated rate, which applies to automated First-Class and Standard Mail® letters only

## OneCode ACS® Fees

- Automated fees for First-ClassTM are free for the first two notices, 6 cents for each additional
- Automated fees for Standard Mail® are 3 cents for the first two notices, 18 cents for each additional

## Counting OneCode ACS® Records Scene 1

- John, Mary, Pete and Abigail Smith all move from 123 Main Street and file a Family Change-of-Address Order (COA)
- 4 First-ClassTM mailpieces are produced, one to each Smith
- Because the ACSTM record is created by the COA, 4 Smith Family records are created.
- 2 are free, 2 are charged

## Counting OneCode ACS® Records Scene 2

- John, Mary, Pete and Abigail Smith all move from 123 Main Street and file a Family Change-of-Address Order (COA) for John and Mary, and Individual orders for Pete and Abigail.
- 4 First-ClassTM mailpieces are produced, one to each Smith
- Because the ACSTM record is created by the COA, 2 Smith Family records are created. 1 Pete record and 1 Abigail record are created.
- The first 2 Smith Family records are free, and each Pete and Abigail record is free.
- Similar mailpieces are mailed to the same old address the next week.  The Smith Family records are # 3 and # 4, so they are charged.  Pete’s and Abigail’s records are #2, so they are not charged.

## Counting OneCode ACS® Records Scene 3

- Mailer creates 16 mailpieces to Bumble Incorporated to 16 different employees.
- Bumble Inc. has filed a single business Change-of-Address order.
- The first 2 Bumble Inc. ACSTM records are free, the other 14 records are not.

## Monthly Billing

- ACSTM is the only USPS® product not paid for in advance.
- Each month, an invoice is sent to the PID/MID holder showing each fulfillment, the types of records fulfilled, and the amount due.
- Invoices are payable 30 days net
- Statements are also provided.

## Mailer Action on ACSTM records

- The mailer uses business rules and matching processes to apply the address corrections and reasons for nondelivery to his addresses.
- The mailer has an updated mailing list for the next mailing.
- If you do nothing, your mailing list degrades by 1 1⁄2 % each month.

## For More Information

- Traditional ACSTM, please read USPS® Pub 8a
- OneCode ACS®, please read USPS Pub 8b
- Both are available on RIBBS at _[www.ribbs.usps.gov](http://www.ribbs.usps.gov/)__. Both links are on the left side menu._
- Also be sure to read DMM® 507 for more information on the treatment of UAA mail.

## Other helpful URLs

- _[http://ribbs.usps.gov/files/Move_Update/MUP.html](http://ribbs.usps.gov/files/Move_Update/MUP.html)_
- _[http://ribbs.usps.gov/files/npfpresentations/](http://ribbs.usps.gov/files/npfpresentations/)_
- _[http://](http://ribbs.usps.gov/files/NCOALINK/NCSC_PRESENTATIONS/)__[ribbs.usps.gov](http://ribbs.usps.gov/files/NCOALINK/NCSC_PRESENTATIONS/)__[/files/NCOALINK/NCSC_PRESENTATIONS/](http://ribbs.usps.gov/files/NCOALINK/NCSC_PRESENTATIONS/)_
- http://ribbs.usps.gov/bestpractices.pdf
- http://ribbs.usps.gov/brochures/taq/
- http://ribbs.usps.gov/imsymposium.htm
- http://ribbs.usps.gov/onecodesolution/
- http://ribbs.usps.gov/onecodesolution/videos/video4.cfm
- http://ribbs.usps.gov/intelligentmail.htm
- http://ribbs.usps.gov/files/intelligent_mail_container_barcode/imcontainerbarcode.htm
- http://ribbs.usps.gov/files/intelligent_mail_tray_label/mailer_web_content.cfm
- http://ribbs.usps.gov/gettingstarted/

## Applications

- Applications and 1357-Ws for either service can be mailed, faxed, or scanned and emailed.
- Mail to:		ACS Department, USPS
- 			6060 Primacy Pky Ste 201
- 			Memphis TN 38188-0001
- Fax to:		(901) 821-6204
- Email to:	acs@usps.gov

- Thank you for your time and attention. I hope you found this presentation and discussion helpful.