# Presentation: 716903

## The National Park Service
and 
National Park System

August 31st, 2004

- and
- National Park System
- August 31st, 2004

## 	...the National Park Service cares for 384 National Parks in 49 states, the District of Columbia, Guam, American Samoa, Puerto Rico & the Virgin Islands...

- Salem Maritime National Historic Site, MA

## Slide 3

## Slide 4

## Slide 5

## The Hardware Behind I-Records

|  | OCR Server | App Server & Oracle | IBM Records Manager | Internet Server | IBM Content Manager | Image Storage |
| --- | --- | --- | --- | --- | --- | --- |
| # of processors | 2 | 4 | 1 | 2 | 2 | 2 |
| processor
Type | XEON | XEON | XEON | XEON | XEON | XEON |
| processor speed | 2GHz | 1.9GHz | 1GHz | 1.9GHz | 1.9GHz | 500MHz |
| memory | 2GB  | 3.4GB | 1GB | 2GB | 2GB | 1GB |
| drive and storage | 34GB | 300GB | 75GB
	 | 30GB | 75GB | 500GB |

## Requirements Met 
Indexing scheme and metadata templates for various types of electronic documents
Ability to scan an image
OCR (black & white only)
Full-text indexing and search capability
Sensitive classification of documents
Redaction and mark-up capability
Ability to generate reports
Check-out & check-in of documents with versioning
Routing and messaging

- Indexing scheme and metadata templates for various types of electronic documents
- Ability to scan an image
- OCR (black & white only)
- Full-text indexing and search capability
- Sensitive classification of documents
- Redaction and mark-up capability
- Ability to generate reports
- Check-out & check-in of documents with versioning
- Routing and messaging

## Slide 8

## Slide 9

| Scorecard Averages as of 3/26/2004 |  |  |  |  |  |  |
| --- | --- | --- | --- | --- | --- | --- |
| feature category | value |  | ease of use | Perform-ance | Effective-ness | Reliab-ility |
| input | B |  | D | C | C | C |
| organize | B |  | C | C | B | C |
| update &
modify | B |  | C | B | B | B |
| collaborate | B |  | C | B | B | B |
| output | B |  | C | B | B | C |
| other | B |  | D | D | C | C |

## Expectations Not Met
Lack of email integration
Very unfriendly interface
Not consistent with Windows standards
Back-end database stored in flat structure
Oracle 9i client required on each workstation
Poor web client functionality
Milestones missed at no fault of NPS
Too timely or costly to customize/fix shortcomings
Not ADA compliant
and more...

- Lack of email integration
- Very unfriendly interface
- Not consistent with Windows standards
- Back-end database stored in flat structure
- Oracle 9i client required on each workstation
- Poor web client functionality
- Milestones missed at no fault of NPS
- Too timely or costly to customize/fix shortcomings
- Not ADA compliant
- and more...

## Lessons Learned
Have vendor show you how it works with your records
Technology implementers should not be advisors.  Someone other than the implementer should gather requirements.
Add specific performance requirements to the contract: i.e. user must be able to declare a record from the email app in xx seconds or less and a max of xx mouse clicks.
Understanding business processes, reengineering those processes for an electronic environment, and determining document and information workflows are key to success.

- Have vendor show you how it works with your records
- Technology implementers should not be advisors.  Someone other than the implementer should gather requirements.
- Add specific performance requirements to the contract: i.e. user must be able to declare a record from the email app in xx seconds or less and a max of xx mouse clicks.
- Understanding business processes, reengineering those processes for an electronic environment, and determining document and information workflows are key to success.

## ... Lessons Learned Continued
Project schedule was too short for a project of this scope and size.  Requirements gathering and planning, done correctly, require a significant investment of time.
Users expect an ECM system to be as easy to use as email
Require that the product can be installed on desktops automatically (some products use no more than a web browser on the client)
Product architecture should allow for easy product modifications (HighView does not)

- Project schedule was too short for a project of this scope and size.  Requirements gathering and planning, done correctly, require a significant investment of time.
- Users expect an ECM system to be as easy to use as email
- Require that the product can be installed on desktops automatically (some products use no more than a web browser on the client)
- Product architecture should allow for easy product modifications (HighView does not)

## Next Steps
Gather integrated project team
Project management approach is key
Determine strategy and scope
Plan for business process assessment, electronic records assessment and requirements study
Gather requirements
Test potential products using your data
Funding

- Gather integrated project team
- Project management approach is key
- Determine strategy and scope
- Plan for business process assessment, electronic records assessment and requirements study
- Gather requirements
- Test potential products using your data
- Funding

## Edie Ramey, Chief DSC Information Management, DSC/NPS
phone:	303 969-2168
email:	edie_ramey@nps.gov

Bruce Littlehorn, Project Manager, Quality Technology Inc.
phone:	303 969-2520
email:	bruce_littlehorn@contractor.nps.gov

Jannette Wesley, Technical Information Specialist, DSC/NPS
phone:	303 969-2131
email:	jannette_wesley@nps.gov

- phone:	303 969-2168
- email:	edie_ramey@nps.gov
**Bruce Littlehorn, **Project Manager, Quality Technology Inc.
- phone:	303 969-2520
- email:	bruce_littlehorn@contractor.nps.gov
**Jannette Wesley, **Technical Information Specialist, DSC/NPS
- phone:	303 969-2131
- email:	jannette_wesley@nps.gov

## 	The National Park Service cares for special places saved by the American people so that all may experience our heritage.