# Presentation: 712343

- Employee Express (EEX)
- Guide
- _How to request a PIN_

**Notes:**
Estimated Migration DateCommunication	Notification Letter	Pamphlets	ID Cards	Posters	Instructional Guide

_**Personal Identification Numbers (PINs): **_** **
**For GSA, RRB, and OPM employees:**  If a **GSA, RRB, or OPM** employee already uses EEX to make Thrift Savings Plan (TSP) or Federal Employee Health Benefit (FEHB) changes, they will use their EEX PIN to access their pay and leave statement and payroll data.  If a **GSA, RRB, or OPM** employee has forgotten their EEX PIN or is unsure if they received a PIN, a new PIN can be requested online at _www.employeeexpress.gov_ or by calling the OPM EEX Helpdesk at 478-757-3030 or toll-free at 1-888-353-9450 and choosing the “PIN” option.  A new PIN will be mailed to the employee’s payroll address on file.
**All Other Client Agency Employees:**  For agencies who are not currently on EEX, the GSA NPC will send Master Files to OPM EEX on October 5, 2006, reflecting information as of PPE 9/30/06.  The OPM EEX will use the Master Files to produce the PIN letters for all client agencies not currently using EEX. These letters will be mailed to employee’s homes the week of October 10, 2006.
**New Hires at All Client Agencies:**  New hires will be mailed a PIN from OPM to their payroll address on file.

**Notes:**
Estimated Migration DateCommunication	Notification Letter	Pamphlets	ID Cards	Posters	Instructional Guide

**Select: “**_**Lost or Forgot PIN”**_

**Notes:**
Estimated Migration DateCommunication	Notification Letter	Pamphlets	ID Cards	Posters	Instructional Guide

- Select: REQUEST PIN BY MAIL

**Notes:**
Estimated Migration DateCommunication	Notification Letter	Pamphlets	ID Cards	Posters	Instructional Guide

- Complete ALL information then Scroll Down and Click SUBMIT

**Notes:**
Estimated Migration DateCommunication	Notification Letter	Pamphlets	ID Cards	Posters	Instructional Guide

## Select: REQUEST PIN BY EMAIL

## Complete ALL information then Scroll Down and Click on Submit

## Once all information is completed, Scroll Down and Click on Submit

- Confirmation of Successful PIN Request

**Notes:**
Estimated Migration DateCommunication	Notification Letter	Pamphlets	ID Cards	Posters	Instructional Guide

- If you requested a new PIN through email, the next time you access _www.employeeexpress.gov_ and key in your SSN and new PIN, you will receive a message similar to the one below on the right.  For security purposes, they require you to change your PIN to a new 8 digit PIN.

**Notes:**
Estimated Migration DateCommunication	Notification Letter	Pamphlets	ID Cards	Posters	Instructional Guide

- _Another Option:_
- _Call the EEX HELP Desk by PHONE to request a new EEX PIN._
- You will need to provide your:
- Social Security Number
- Full Name
- Phone number including Area Code
- Complete Mailing Address (This mailing address MUST match your current mailing address in your payroll records)
- EEX Automated “Request New PIN”
- 	Call: (478) 757-3030  or
- 	Toll Free (888) 353-9450
- Provided your information corresponds with the payroll information, a new EEX PIN will be mailed to your home address on the next business day via the US Postal Service . *Please allow up to 10 business days to receive your PIN.*

**Notes:**
Estimated Migration DateCommunication	Notification Letter	Pamphlets	ID Cards	Posters	Instructional Guide

## If you have any questions or problems accessing Employee Express, please contact the EEX Help Desk:

Online at:  EEXHelp@opm.gov 

By Phone at:
(478) 757-3030
Toll-free 1-888-353-9450

- Online at:  EEXHelp@opm.gov
- By Phone at:
- (478) 757-3030
- Toll-free 1-888-353-9450