# Presentation: 043331

## Mobility Services for All Americans Initiative

- _ITS JPO Lead_: Yehuda Gross
- _Technical Lead_: Brian Cronin/William Wiggins, FTA APTS Division

## Challenge

- 62 Federal programs fund human service transportation:
- Overlapping, fragmented, and unavailable transportation services
- Inadequate customer service
- Transportation service providers experience:
- High costs
- Limited revenues
- Underutilized vehicle capacity

## Opportunity

- Federal Interagency United We Ride Initiative
- Presidential Executive Order on Human Service Transportation Coordination
- Several Past and Current USDOT ITS Activities
- Existing and Proven Technologies to Enhance Transportation Accessibility and Service Coordination

## Goals

- Through service coordination and technology integration to ...
- Increase mobility and transportation accessibility for the transportation disadvantaged and the general public
- Achieve more efficient use of federal transportation funding resources

## Milestone/End Product

- Replicable/Scalable Traveler Management Coordination Center (TMCC) that provides one-stop, unified, customer-based travel information and trip planning services, and supports coordinated human service transportation operations.

## Roadmap

## Program Plan/Approach

- The Initiative consists of five phases
- _Phase 1_: Coalition Building
- _Phase 2_: Foundation Research
- _Phase 3_: Technology Integration Field Operational Tests and Evaluations
- _Phase 4_: Traveler Management Coordination Center Model Deployment
- _Phase 5_: Technology Transfer and Outreach
- Duration of Initiative
- FY04-FY08

## Phase 1: Coalition Building

- Goal: Facilitate inter-agency coordination and cooperation, and promote knowledge and information sharing between transportation and ITS and human services communities.
- Actions:
- Establish Three Levels of Coalition Building
- Core USDOT intermodal team
- Federal interagency coordinating council
- Stakeholder advisory/working groups

## Phase 2: Foundation Research

- Goal: Integrate knowledge across disciplines; provide an information repository; and establish the baseline for performance measurement.
- Actions:
- Identify needs, gaps and barriers in current human service transportation practice
- Inventory past and existing human service transportation-related projects, and note-worthy state and local business models and initiatives
- Assess and prioritize technologies based on their abilities to address the needs/gaps and barriers, and their readiness for widespread deployment
- Go/No-go decision point

## Phase 3: Technology Integration Field Operational Tests

- Goal: Allow intermediate advances and assessment of technologies for human service transportation coordination under different operating environments and scenarios.
- Actions:
- Plan, prepare and implement up to three field operational test sites
- Conduct independent test evaluations
- Go/No-go decision point

## Phase 4: Model Deployment

- Goal: Create a replicable/scalable model of traveler management coordination center (TMCC) that provides one-stop, customer-based travel services, and supports coordinated human service transportation operations
- Actions:
- Plan, prepare and implement a TMCC demonstration
- Conduct an independent TMCC demonstration evaluation

## Phase 5: Technology Transfer and Outreach

- Goal: Promote a widespread practice of human service transportation coordination through well designed and articulated outreach and professional capacity building activities.
- Actions:
- Develop technology transfer and outreach plans
- Perform technology transfer and outreach activities so that more people can enjoy the benefits of enhanced accessibility and mobility.

## Summary

- Three Levels of Coalition Building
- Core USDOT Intermodal Team
- Federal Interagency Coordinating Council
- Stakeholder Advisory/Working Groups
- Five-phase Approach
- Coalition Building
- Foundation Research
- Technology Integration, Testing and Evaluation
- Replicable/Scalable Traveler Management Coordination Center Demonstration
- Technology Transfer and Outreach
- One Outcome
- Enhanced mobility and accessibility through technology integration and service coordination with efficient use of resources