# Presentation: 761535

## Operations Support Systems:Today’s and the Next Generation’s

**Steve Cohen**
- Vice President
- Solutions Marketing
- (732) 699-8600
- _[scohen@telcordia.com](mailto:scohen@telcordia.com)_
- March 15, 2001

**Operations Support Systems:****Today’s and the Next Generation’s**

- Copyright © 2001 Telcordia Technologies.  All Rights Reserved

**Introduction**

- FCC OSS Tutorial

**Notes:**
If presentation starts here, just manually click to next slide

## Agenda

**	****	****Introduction **–** Steve Cohen**
**Back Office OSS – Mike Schwartz****	**
**Interconnection Solutions – Arlene Ryan**
**Front Office OSS – Rich Fialkoff**

## Fast Facts About Telcordia Technologies

- An independent unit of Science Applications International Corporation (SAIC) that provides software, engineering, consulting and training services to optimise the performance of communications networks worldwide.
**7000 employees worldwide**
**Over $1.7 billion in revenue**

**Most advanced Class 5 softswitch  in  production - only softswitch with live customers**
**Facilitated US RBOC “Best in Class Performance” when compared with the rest of the world **
**Renowned for research holding over 1400 patents leading to the development of IN, ATM, ISDN, Frame Relay, PCS, NGN**
**80% of the U.S. public network operates on software invented, developed, implemented or maintained by Telcordia**
**Telcordia enabled solutions handle 220 million Freephone calls daily -- over 315 billion calls without interruption!**
**65% of deployed Advanced Intelligent Network Platforms (AIN) in North America**

## What Are Operations Support Systems?

**“****Operations support systems (OSS) can be defined as the hardware and software that service providers use to manage their network infrastructure, deploy services and provide connectivity.”**
**Source: Jeffries & Co Equity Research**

## Telecom Carrier Productivity Comparisons Rest of the World vs United States - 1998

**Telecom Carrier Productivity Comparisons***** *****Rest of the World vs United States - 1998**

**Employees per 10K Access Lines**

**Asia/Pacific**

**CALA**

**Europe**

**United States**

## OSSs Were Designed to Support “Yesterday’s” Business Model

**Customer**

**Carrier**

_**Business Model**_

_**OSS Model**_

**Customer**
**Facing **
**OSS**

**Network**

**Network**

**Customer**

**Network**
**Facing **
**OSS**

## Today’s Business Model Brings New OSS Demands

**Customer**

_**Business Model**_

**Retail Carrier**

**Wholesale**
**Carrier**

**Network**

_**OSS Model**_

**Customer**

**Retail Customer**
**Facing **
**OSS**

**Network**
**Facing **
**OSS**

**Wholesale Customer**
**Facing  OSS**

**Network**
**Facing **
**OSS**

**Network**

**Network**

## Interconnection: Today’s Infrastructure Demands

- CLEC

_**Many - to - Many**_

_**Clearinghouse**_

## Circuit                 Packet
Fundamental change in the network, infrastructure lowering barriers to entry
Expanded ability to introduce new services
Significantly lowered cost of operations

Voice                Voice, Data and Video
Broad range of rich media: communications, information, and entertainment services
Simplification of the customer experience
New opportunities in connection management

Regulation               Competition
Competitive markets 
New business models
Expanded customer choices

**Fundamental change in the network, infrastructure lowering barriers to entry**
**Expanded ability to introduce new services**
**Significantly lowered cost of operations**
- Voice                Voice, Data and Video
**Broad range of rich media: communications, information, and entertainment services**
**Simplification of the customer experience**
**New opportunities in connection management**
- Regulation               Competition
**Competitive markets **
**New business models**
**Expanded customer choices**

**Industry Change Continues ...**

## What Business Models Will OSS Need To Support “Tomorrow”?

**Operations Systems**

**Manufacturing**

**R & D**

**Huge Vertically Integrated Monopoly**

**Element Providers**

**Network Providers**

**Service Providers**

**R & D**

**Manufacturing**

**Many Competing Providers of Services, Networks and Elements Providing Service to Multiple Markets**

**Wholesale**** Markets**

**Retail**** Markets**

- OSSs

**Notes:**
Pace of Technological Change: GLACIAL
Introduction of new services at discretion of network owners -- tied to specific network technologies
Regulated Monopoly or governmental entity
Huge, Wealthy Enterprises
Massive Vertical Integration
Saturated, Mature Market
Competition on Scale and Scope

## Agenda

**Introduction – Steve Cohen**
**	****	****Back Office OSS – Mike Schwartz****	**
**Interconnection Solutions – Arlene Ryan**
**Front Office OSS – Rich Fialkoff**