# Presentation: 586937

## North American e-Government Day

**Add title of slide here**

***Session 7: ******Looking to the future:  Issues on the Horizon***
***Rodolfo Torres***
***Head of e-Government and IT Policy Unit***
***Public Administration Secretariat***
***(+52 55) 20004420***
***rtorrese@funcionpublica.gob.mx***

*Villa Montaña Hotel, Morelia, Michoacán*
*September 3 - 4, 2008*

**North American e-Government Day**

**MÉXICO**

*Villa Montaña Hotel, Morelia, Michoacán*
*September 3 - 4, 2008*

**North American e-Government Day**

**Notes:**
Let me cover in this brief presentation four topics:

First let me discuss what is the relationship between E-Government and Development.

Let me proceed emphasizing how we link our E-Gov program to the E-Mexico Project that Dr Margain presented yesterday.

Then I want to give you a flavor of what we are doing in E-government that is purposedly linked to development objectives.

And I will finish by reflecting about the ways in which a country like Mexico can leverage technology for the good of its society.

## Underlying challenges of our e-Government Strategy

- Governance and compliance
- Insure there are legal, institutional, and political mechanisms and incentives to follow and comply with our strategy
- Evaluation and feedback
- Measure progress and understand enablers and blockers
- Strategic alignment
- Make sure that not only our strategy, cut also initiatives and projects effectively contribute to higher-order priorities

## Enhancing e-Government Strategy

**Improve strategic alignment observing specific initiatives and projects**

**Add feedback cycles:**
**IT governance**
**Operational effectiveness**

**Implement stronger governance**

## 1. Enterprise Architecture

- Making sure that IT supports the “business” of Government is not straightforward and instantaneous

- It is fundamental to view and realize the essential processes of value generation across Government
- Can we guarantee that the most central and essential processes are duly supported by IT?
- Can we rely on pre-existing architecture frameworks –such as FEAF?
- How much has to happen outside of CIO offices to adopt enterprise architecture?

## 2. Management of IT based on outcomes: internal efficiencies

- Model the relationship between IT and the quality and cost of operations of Government
- Design a measurement and management framework, including meaningful indicators
- What are the consequences to IT policy once such a framewropk is in place?

- Politicians maintain the demand that IT lowers the cost and improves the quality of the operations of Government.
- Therefore it is imperative to count with a framework to measure and evaluate the impact of IT on the operations of Government

## 3. Management of IT based on outcomes: external impact

- Government leaders and politicians live with the promise that IT will change the relationship between Government and citizens
- Rarely do we measure the impact of IT on policy outcomes, and mostly concentrate on things like number of e-services, citizen take-up of e-channels, and the like.
- Define a framework to establish the relationship between IT and policy outcomes
- Measurement and evaluation framework
- What happens to IT policy when IT is managed after policy outcomes?

## 4. Management of IT based on outcomes: IT governance

**IT policy has been primarily focused on principles, processes, and regulations, sometimes with little regard to IT governance and usage of IT**
**How well supported are our workers **_**across**_** Government with IT and how much does an average workplace cost?**

**How secure is our infrastructure?**
**How much could be saved on IT across the board?**
**CIO’s face growing responsibilities and changing challenges: can we equip them better for their job? Do we need new and different competencies? Or do we need new and different people?**

## 5. Multi-channel management

- Many government agencies in Mexico went in a frenzy of automating services and publishing information online
- We have become proud of the take-up of many online services (like tax declarations)
- Key challenge: how with IT we can serve better 100% of our population –and not only the privileged ones with access to IT
- Can citizens be well-served and policy outcomes reached without a sound multi-channel strategy?
- How can we support ALL channels with IT, including physical ones?

## 6. Explore Web 2.0

- Could we have forgotten what the Internet was all about? Hierarchical *vs* network models

- What Government functions are best supported by Web 1.0 and Web 2.0? What happens with the *authoritative* nature of many Government functions? Do we need to revisit the “*governance vs government”* discussion?
- How mature is the political establishment to enable _real and meaningful_ citizen participation and engagement?
- How honest can we afford to be with our exploration of Web 2.0 and eventual experiments?

## 7. Effective cooperation 

**7. Effective cooperation **

- The doors are open to cooperate with all jurisdictions of government and the private and academic sectors, but it has been easier to cooperate on the formulation of strategies than on their implementation

- Governance:
- Ownership
- Imbalance of power (political, financial, technological) between Federal Government and other actors
- Incentives to put words into action

## North American e-Government Day

**Add title of slide here**

***Session 7: ******Looking to the future:  Issues on the Horizon***
***Rodolfo Torres***
***Head of e-Government and IT Policy Unit***
***Public Administration Secretariat***
***(+52 55) 20004420***
***rtorrese@funcionpublica.gob.mx***

*Villa Montaña Hotel, Morelia, Michoacán*
*September 3 - 4, 2008*

**North American e-Government Day**

**MÉXICO**

*Villa Montaña Hotel, Morelia, Michoacán*
*September 3 - 4, 2008*

**North American e-Government Day**

**Notes:**
Let me cover in this brief presentation four topics:

First let me discuss what is the relationship between E-Government and Development.

Let me proceed emphasizing how we link our E-Gov program to the E-Mexico Project that Dr Margain presented yesterday.

Then I want to give you a flavor of what we are doing in E-government that is purposedly linked to development objectives.

And I will finish by reflecting about the ways in which a country like Mexico can leverage technology for the good of its society.