# Presentation: 354513

## Department of CommerceOffice of Administrative ServicesFY 2005 Strategic Plan

**Denise Wells, Director, 482-1200, Room 6316**

## What is a Strategic Plan?
Road map for the future
Mission
Values
Vision
Goals
Objectives
Performance Measures

***“******OAS...Making a difference everyday.”***

- What is a Strategic Plan?
- Road map for the future
- Mission
- Values
- Vision
- Goals
- Objectives
- Performance Measures

## Why do we need a Strategic Plan?
 Establish common goals for OAS
Align resources to support our goals
Align performance plans and IDS
     to support our goals

**Why do we need a Strategic Plan?**
-  Establish common goals for OAS
- Align resources to support our goals
- Align performance plans and IDS
-      to support our goals

## DOC Mission

***“******OAS...Making a difference everyday.”***

## DOC Mission

-    **The Department of Commerce creates the conditions for economic growth and opportunity by promoting innovation, entrepreneurship, competitiveness, and stewardship.**

***“******OAS...Making a difference everyday.”***

## OAS Mission

***“******OAS...Making a difference everyday.”***

## OAS Mission

**   ****The mission of the Office of Administrative Services is to provide quality support services, enabling the Department of Commerce Operating Units to focus on their core missions.**

***“******OAS...Making a difference everyday.”***

## OAS Values

***“******OAS...Making a difference everyday.”***

**“****What’s important to us?”**

## OAS Values

**We Value...**
**   ****Our People****:**  Our success is based on employing the right people with the right capabilities.  We are committed to attracting and hiring the best, and to the continuous growth and development of all OAS employees.

***“******OAS...Making a difference everyday.”***

## OAS Values

**  ****We Value...**
**     ****Honesty and Integrity...Respect and Dignity****:**  Our success is based on having honesty and integrity as the foundation of everything we do...and always treating everyone with respect and dignity.

***“******OAS...Making a difference everyday.”***

## OAS Values

**We Value...**
**    ****Responsibility and Accountability****: **Our success is based on taking ownership, both individually and collectively, for what we do and the results we achieve.

***“******OAS...Making a difference everyday.”***

## OAS Values

**We Value...**
**    ****Diversity****: **Our success is based on having a diverse workforce where the uniqueness of each individual is reflected in the organization’s culture of cohesiveness and acceptance of differences...working together and building on each other’s strengths.

***“******OAS...Making a difference everyday.”***

## OAS Values

**We Value...**
**    ****Teamwork****: **Our success is based on our ability to partner with our customers to meet their requirements...and our ability to develop an environment of cooperation, collaboration, mutual trust, and support within OAS.

***“******OAS...Making a difference everyday.”***

## OAS Values

** ****We Value...**
**    ****Our Customers****: **Our success is based on our commitment to understanding and meeting the needs of our customers. We recognize that satisfaction is more than just delivering quality services...it is also being responsive and courteous, striving to make all of our interactions pleasant experiences for our customers.

***“******OAS...Making a difference everyday.”***

## OAS Values

**We Value...**
**   ****Our Services****: **Our success is based on providing high quality, value-added services that are delivered on time and within budget. We are committed to the continuous improvement of our products and services.

***“******OAS...Making a difference everyday.”***

## OAS Values

**We Value...**
**    ****Safety****: **Our success is based on our ability to provide a safe, healthy, and productive working environment for all of our employees.

***“******OAS...Making a difference everyday.”***

## OAS Vision

***“******OAS...Making a difference everyday.”***

**“****How do we want to operate in the future?”**

## OAS Vision

**We...**
**    ****are a recognized leader in providing administrative services in the Federal Government. **By partnering with private and public sector organizations and incorporating industry-leading best practices, our products and services are innovative, continuously improving, and cost competitive. We are never content with the status quo.

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**   ****recognize that our customers’ success is our success**. We are driven to make their working environment more satisfying and more productive. We are driven to understanding our customers’ needs...and constantly meeting or exceeding these needs.

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**    ****are comprised of “Centers of Excellence” and we proactively collaborate with our customers to provide strong planning guidance, policy and oversight, and program support. **We are critical partners with our Bureaus.

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**   ****recognize that information technology is a critical element in the delivery of our services, **and we fully integrate the capabilities of information technology into our business processes.

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**   ****attract and hire the best, **and the expertise of our employees is evidenced by the growing number of professional certifications in their respective fields.

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**   ****are committed to individual development for all of our employees **and we demonstrate this commitment through leadership’s encouragement and investment in training and education.

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**    ****are one high-performing team within and across our functional areas, **leveraging our unique skills and expertise to satisfy customers and provide support to each other.

***“******OAS...Making a difference everyday.”***

## OAS Vision

** ****We...**
**     ****encourage innovation and expect accountability. **We accept that if accountability is expected, the proper decision-making authority goes with it. We believe in moving decision making authority to the lowest appropriate level. We understand that mistakes occur, but recognize that professional growth and learning are a product of such mistakes.

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**   ****achieve strength through diversity.**

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**    ****are committed to being good stewards of taxpayers’ funds. **We employ a robust performance management system that continually monitors and measures the performance of our programs to stated goals...and corrective actions are taken when performance is not up to standard.

***“******OAS...Making a difference everyday.”***

## OAS Vision

** ****We...**
**     ****are committed to treating and rewarding all employees fairly and equitably.**

***“******OAS...Making a difference everyday.”***

## OAS Vision

**We...**
**   ****are committed to providing a safe, healthy, and productive workplace for our employees and our customers.**

***“******OAS...Making a difference everyday.”***

## Strategic Goals

***“******OAS...Making a difference everyday.”***

**“****How do we get from here to there?”**

## Customer Service Goals
Provide customer-focused, quality support services
Provide outstanding customer service that is timely
Provide outstanding, reliable customer service
Provide outstanding customer service that is delivered in a professional manner
Provide outstanding customer service that meets customers’ requirements

***“******OAS...Making a difference everyday.”***

- Customer Service Goals
- Provide customer-focused, quality support services
- Provide outstanding customer service that is_ timely_
- Provide outstanding, _reliable_ customer service
- Provide outstanding customer service that is _delivered in a_ _professional manner_
- Provide outstanding customer service that _meets customers’ requirements_

## Financial Goals
Create a performance-based, results-oriented organization and culture
Align mission, values, vision, goals, objectives, and performance measures across the organization
Establish an Employee Appraisal Process to include meaningful and measurable elements and implement in a consistent manner across OAS

***“******OAS...Making a difference everyday.”***

- Financial Goals
- Create a performance-based, results-oriented organization and culture
- Align mission, values, vision, goals, objectives, and performance measures across the organization
- Establish an Employee Appraisal Process to include meaningful and measurable elements and implement in a consistent manner across OAS

## Financial Goals
Ensure OAS products and services are cost competitive
Develop accurate cost information for all OAS products and services.
Establish and maintain comparable industry benchmarks.  
Appropriately evaluate federal and contract products/services for best value.
Provide for the effective administration of all OAS contracts and bank card transactions. 

***“******OAS...Making a difference everyday.”***

- Financial Goals
- Ensure OAS products and services are cost competitive
- Develop accurate cost information for all OAS products and services.
- Establish and maintain comparable industry benchmarks.
- Appropriately evaluate federal and contract products/services for best value.
- Provide for the effective administration of all OAS contracts and bank card transactions.

## Internal Business Process Goals
Create an environment that promotes proactive, open, two-way communications, both internal and external to OAS
Develop and implement a communications program directed at employees, customers, and other key stakeholders.
Establish and implement processes to solicit employee, customer and other key stakeholders’ input and feedback.

***“******OAS...Making a difference everyday.”***

- Internal Business Process Goals
- Create an environment that promotes proactive, open, two-way communications, both internal and external to OAS
- Develop and implement a communications program directed at employees, customers, and other key stakeholders.
- Establish and implement processes to solicit employee, customer and other key stakeholders’ input and feedback.

## Internal Business Process Goals
Create an environment that promotes team-building and collaboration across OAS and with customers.
Provide forums for cross-functional interaction and collaboration
Integrate technology into OAS business processes
Define business processes and identify and implement appropriate technology to provide more effective and efficient customer service

***“******OAS...Making a difference everyday.”***

- Internal Business Process Goals
- Create an environment that promotes team-building and collaboration across OAS and with customers.
- Provide forums for cross-functional interaction and collaboration
- Integrate technology into OAS business processes
- Define business processes and identify and implement appropriate technology to provide more effective and efficient customer service

## Internal Business Process Goals
Maintain a safe, healthy work environment
Eliminate unsafe working conditions
Ensure all building systems function at optimal levels to promote a safe and healthy work environment
Provide proper safety training for all OAS personnel

***“******OAS...Making a difference everyday.”***

- Internal Business Process Goals
- Maintain a safe, healthy work environment
- Eliminate unsafe working conditions
- Ensure all building systems function at optimal levels to promote a safe and healthy work environment
- Provide proper safety training for all OAS personnel

## Learning and Growth Goals
Broaden the business and technical skills of the OAS workforce
Identify and develop or acquire competencies and skill sets required for all positions
Provide opportunities and tools for individual growth and development 
Develop Subject Matter Experts and Centers of Excellence to across all program areas
Create a high-performing, self-directed workforce that is empowered to take initiative and risk, and is held accountable for their results

***“******OAS...Making a difference everyday.”***

- Learning and Growth Goals
- Broaden the business and technical skills of the OAS workforce
- Identify and develop or acquire competencies and skill sets required for all positions
- Provide opportunities and tools for individual growth and development
- Develop Subject Matter Experts and Centers of Excellence to across all program areas
- Create a high-performing, self-directed workforce that is empowered to take initiative and risk, and is held accountable for their results

## Learning and Growth Goals
Build a continual learning and knowledge sharing organization
Proactively interact with experts from other agencies and private industry in order to share and implement best practices and lessons learned
Create Bureau outreach councils for all national programs

***“******OAS...Making a difference everyday.”***

- Learning and Growth Goals
- Build a continual learning and knowledge sharing organization
- Proactively interact with experts from other agencies and private industry in order to share and implement best practices and lessons learned
- Create Bureau outreach councils for all national programs

## 
 What are the next steps?

-  **What are the next steps?**

***“******OAS...Making a difference everyday.”***

## END

***“******OAS...Making a difference everyday.”***