# Presentation: 499477

## <date/time>

## Session 4

***The FSA PIN – ***
***The Key to Accessing ***
***Your Data***

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## Session Presenters

Who is this session for?
All levels

- Who is this session for?
- All levels

***Introduction***

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## Session Agenda

- The PIN and Its Uses
- PIN Web Site Functions
- Electronic Delivery
- Questions and Comments
- Evaluations

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## The PIN and Its Uses

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## Who Is Eligible For a PIN?

- Everyone – Students, Parents, and FAAs
- Must have correct information on the Social Security Administration’s database
- Must have a mailing address

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## PIN Mailer

- Lists what the PIN holder can do with the PIN
- Lists the Web sites where PIN holder can use the PIN

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## Who Receives a PIN Automatically?

- Students whose initial application have
- Processed Record Type = Initial Application or Correction Application
- SSN Match Flag = 4 (SSN, Name and DOB match)
- At least two of City, Mailing State, and Zip Code are non-blank
- Signed By = Applicant or Applicant and Parent
- Student Signature Flag does not equal Electronic

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## Who Receives a PIN Automatically? (cont’d)

- Students whose corrections have
- Processed Record Type = Correction or Duplicate Request
- PIN Flag is blank (weren’t previously sent a PIN)
- Subsequent Application Flag is blank
- Transaction Data Source/Type Code is not Corrections on the Web
- SSN Match Flag = 4 (SSN, Name and DOB match)
- At least two of City, Mailing State, and Zip Code are non-blank
- Signed By = Applicant or Applicant and Parent

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## Who Receives a PIN Automatically? (cont’d)

- Students who qualify for a Renewal FAFSA and
- have a SSN Match Flag = 4 (SSN, Name and DOB match)
- are fifth year and graduate students
- filed a FAFSA or correction online
- have a valid e-mail address
- attend a school that requests PINs be mailed instead of paper renewals

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## Why have a PIN?

- Submit electronic signatures
- Submit online renewals and corrections
- Enter Student Access On The Web
- Access Direct Loan’s Origination, Servicing and Consolidation Web sites

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## Why have a PIN? (continued)

- Access NSLDS’s Web site
- Access eCampus
- Student Authentication Network (STAN)
- Authentication service for Direct Loan and FFEL borrowers who want to electronically sign promissory notes using their PIN
- Enter FAA Access to CPS Online

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## PIN Web Site Functions

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## PIN Home Page

- PIN Request and Information
- Change Internet Access
- Contact Us
- Security
- Links to other sites

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## Functions of the PIN Site

- Apply
- Request
- Change PIN
- Change PIN Information
- Disable
- Re-enable
- Check PIN information

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## Apply for a PIN

- Purpose: To apply for a PIN if no PIN exists on the database
- Most parents will need to apply rather than request
- User may choose to supply a “Pass-phrase”

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## Apply Features

- SSN, Name, DOB and Mailing address are required
- E-mail address is optional but recommended
- Pass-phrase is optional
- 6–12 characters, not case sensitive
- No signature page required

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## Apply Results

- If a PIN already exists, user will be asked if he/she wishes to update his/her delivery information
- If no PIN exists, the data is sent to match with SSA
- If the match is successful, the PIN is generated for delivery
- If the match is not successful, a reject e-mail or letter is sent

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## PIN Walkthrough

- At this point, we will demonstrate the process of applying for a PIN.

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## Request a PIN to be Sent

- Purpose: To request an existing PIN
- If an e-mail address is present, e-mail delivery is the default
- If no e-mail address is present or Postal Service is chosen, PIN will be mailed
- If no match is found, directed to PIN app

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## Change PIN

- Purpose: To change a PIN to a self-selected PIN or have the system generate a PIN for you
- Useful if the PIN may be compromised

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## Change PIN Information

- Purpose:
- 	To change
- first name,
- PIN mailing address, or
- e-mail address

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## Check PIN Status

- Purpose: To verify PIN addresses and last day the PIN was sent
- Customer service can not make changes to the PIN data
- User must use the PIN web site to make changes

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## Disable PIN

- Purpose: To disable a PIN
- Another option if a user thinks the PIN is compromised
- Must supply mother’s maiden name

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## Re-enable PIN

- Purpose: To reactivate a disabled PIN
- Must supply mother’s maiden name
- Mother’s maiden name must be the same name used to disable

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## Electronic Delivery

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## Electronic Delivery

- Implemented on January 1, 2002
- Available if an e-mail address is provided
- Provides for a quicker turnaround than the paper mailer
- Turnaround time is approximately 1–3 days

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## What if I do not have an e-mail address?

- E-mail addresses are optional
- The PIN mailer can still be sent via the USPS
- Turnaround time is approximately 7–10 days

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## I have an e-mail address

- A personal e-mail is sent instead of the paper mailer
- The PIN is not in the e-mail
- A retrieval URL is included along with instructions

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## E-mail Notification

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## How it works

- The retrieval URL will always require the user’s stable data (SSN, date of birth, first two letters of the last name)
- The retrieval URL will either have a “Pass key” included or will require the user to enter a “Pass-phrase”
- After required data is submitted, the PIN is shown

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## Accessing the PIN with a Pass-phrase 

- This option is only available to individuals who use “Apply for PIN” and enter a “Pass-phrase”
- User will link to the PIN web site URL provided in the e-mail
- A secure PIN key will be included in the URL in the e-mail
- User will supply stable data and the Pass-phrase
- The PIN will be supplied online

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## Retrieval With A Pass- Phrase

- The link takes the student to the PIN access page.
- Enter Personal information
- Social Security Number
- First two letters of their last name
- Date of birth
- Pass-phrase

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## PIN

- Student retrieves their PIN
- One time only access, must write down/Print the PIN
- If the student loses/forgets, they can use the Request A PIN To Be Sent option to get their PIN again

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## Accessing the PIN without a Pass-phrase 

- This option is only available to individuals who use “Apply for PIN” and DO NOT enter a “Pass-phrase”
- User will link to the PIN web site URL provided in the e-mail
- A secure PIN key will be included in the URL in the e-mail
- User will supply just stable data
- The PIN will be supplied online

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## Additional Security

- The PIN is only retained on the database – it is never included in the e-mail
- Limited attempts (3) can be made for delivery per day
- The PIN will be available for retrieval online for 14 days after e-mail notification
- If not retrieved online within 14 days, the PIN is printed and mailed
- Only applies to PIN requests entered on the PIN site

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## What’s New

- Added a help page that can be linked to from the PIN notification e-mail
- Provides resolutions to several possible problems
- Link to PIN Already Active page for users that have already accessed their ePIN and try to make a subsequent retrieval

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## How did we do?

- We appreciate your feedback and comments.  We can be reached:
- 	Phone:1-800-4-FED-AID
- E-mail: fafsaweb@ncs.com
- _FSATech Listserv_
- E-mail: fsatech@inet.ed.gov
- Sign-up information:
- http://www.ed.gov/offices/OSFAP/sfatech/listserv.html

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## Questions and Comments 

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## <date/time>