# Presentation: 843681

## National Weather Service

*CRM ?*

## National Weather Service

**Customer Relationship Management (CRM) System**

**    ****Web-based System designed to...**

-   	**Capture & Track Customer Requests**
**  ****	****Manage Tasks & Workflow**
**  ****	****Assess Customer Satisfaction**
**  ****	****Provide Timely FAQ Responses & Email                    ****	****Acknowledgements**
** ****	****Report Performance**

## National Weather Service

**Customer Relationship Management (CRM) System**

-     **Benefits...**

-   **	****Web-based**
**  ****	****Easy to Use**
**  ****	****Instant Feedback**
**  ****	****Integrated FAQs                    ****	**
** ****	****Faster, Consistent Responses**
**    ****Single Point of Entry for all Requests**

## Frequently Ask Questions...

**Customer Relationship Management (CRM) System**

- Get  Immediate answer to your question.

## City, St

- _[Feedback](http://www.nws.noaa.gov/feedback.shtml)_

- _[Privacy  Notice](http://www.nws.noaa.gov/notice.html)_

- _[Credits](http://www.nws.noaa.gov/credits.html)_

- _[Disclaimer](http://www.nws.noaa.gov/disclaimer.html)_

- _[FAQ](http://www.nws.noaa.gov/pa/secnews/faqs.htm)__[Comments...](http://www.nws.noaa.gov/feedback.shtml)_

- _[Careers](http://www.nws.noaa.gov/careers.html)_

- _[Past Weather](http://lwf.ncdc.noaa.gov/oa/ncdc.html)__[Glossary](http://www.srh.noaa.gov/oun/severewx/branick2.html)__[Publications...](http://www.nws.noaa.gov/om/publications.shtml)_

- _[Information Center](http://www.nws.noaa.gov/information_center.html)_

- _[Education](http://www.nws.noaa.gov/education.html)_

- _[Weather Radio](http://www.nws.noaa.gov/nwr/)_

- _[Weather Safety](http://www.nws.noaa.gov/safety.html)_

- _[Local](http://www.srh.noaa.gov/)__[Aviation](http://aviationweather.noaa.gov/)__[Marine](http://www.nws.noaa.gov/om/marine/home.htm)__[Hurricanes](http://www.nhc.noaa.gov/)__[Climate...](http://www.cpc.ncep.noaa.gov/)_

- _[Forecasts](http://www.nws.noaa.gov/forecasts.html)_

- _[Radar](http://weather.noaa.gov/radar/mosaic/DS.p19r0/ar.us.conus.shtml)__[Satellite](http://www.goes.noaa.gov/)__[Snow Cover](http://www.nohrsc.nws.gov/)__[Surface Weather...](http://www.nws.noaa.gov/om/osd/portal.shtml)_

- _[Observations](http://www.nws.noaa.gov/observations.html)_

- _[Current...](http://www.spc.noaa.gov/products/wwa/)_

- _[Warnings](http://www.nws.noaa.gov/warnings.html)_

- Click on the         to view the answer.

- _[Forecast ](http://www.nws.noaa.gov/maps.html)_
- _[Maps/Models](http://www.nws.noaa.gov/maps.html)_

- _[Contact Us](http://www.nws.noaa.gov/feedback.shtml)_

**Local forecast by****"City, St"**

##    Select Category

- _[Feedback](http://www.nws.noaa.gov/feedback.shtml)_

- _[Privacy  Notice](http://www.nws.noaa.gov/notice.html)_

- _[Credits](http://www.nws.noaa.gov/credits.html)_

- _[Disclaimer](http://www.nws.noaa.gov/disclaimer.html)_

**** Name:**

**** Email Address:**

**  ****Affiliation:**

** ****** Question:**

**          ****Details: **

**** Category:**

- _[FAQ](http://www.nws.noaa.gov/pa/secnews/faqs.htm)__[Comments...](http://www.nws.noaa.gov/feedback.shtml)_

- _[Careers](http://www.nws.noaa.gov/careers.html)_

- _[Past Weather](http://lwf.ncdc.noaa.gov/oa/ncdc.html)__[Glossary](http://www.srh.noaa.gov/oun/severewx/branick2.html)__[Publications...](http://www.nws.noaa.gov/om/publications.shtml)_

- _[Information Center](http://www.nws.noaa.gov/information_center.html)_

- _[Education](http://www.nws.noaa.gov/education.html)_

- _[Weather Radio](http://www.nws.noaa.gov/nwr/)_

- _[Weather Safety](http://www.nws.noaa.gov/safety.html)_

- _[Forecast ](http://www.nws.noaa.gov/maps.html)_
- _[Maps/Models](http://www.nws.noaa.gov/maps.html)_

- _[Local](http://www.srh.noaa.gov/)__[Aviation](http://aviationweather.noaa.gov/)__[Marine](http://www.nws.noaa.gov/om/marine/home.htm)__[Hurricanes](http://www.nhc.noaa.gov/)__[Climate...](http://www.cpc.ncep.noaa.gov/)_

- _[Forecasts](http://www.nws.noaa.gov/forecasts.html)_

- _[Radar](http://weather.noaa.gov/radar/mosaic/DS.p19r0/ar.us.conus.shtml)__[Satellite](http://www.goes.noaa.gov/)__[Snow Cover](http://www.nohrsc.nws.gov/)__[Surface Weather...](http://www.nws.noaa.gov/om/osd/portal.shtml)_

- _[Observations](http://www.nws.noaa.gov/observations.html)_

- _[Current...](http://www.spc.noaa.gov/products/wwa/)_

- _[Warnings](http://www.nws.noaa.gov/warnings.html)_

- John Rambo

- Rambo@spforce.com

- Student

- Current weather conditions.

- Aviation Issues

-   Looking for products that will give current visibility and cloud cover.

- _[Contact Us](http://www.nws.noaa.gov/feedback.shtml)_

- City, St

**Local forecast by****"City, St"**

**   ****Select Category**

**Ask Question**

## Exit system if FAQ answered question

- City, St

-  _[Feedback](http://www.nws.noaa.gov/feedback.shtml)_

- _[Privacy  Notice](http://www.nws.noaa.gov/notice.html)_

- _[Credits](http://www.nws.noaa.gov/credits.html)_

- _[Disclaimer](http://www.nws.noaa.gov/disclaimer.html)_

- _[FAQ](http://www.nws.noaa.gov/pa/secnews/faqs.htm)__[Comments...](http://www.nws.noaa.gov/feedback.shtml)_

- _[Careers](http://www.nws.noaa.gov/careers.html)_

- _[Past Weather](http://lwf.ncdc.noaa.gov/oa/ncdc.html)__[Glossary](http://www.srh.noaa.gov/oun/severewx/branick2.html)__[Publications...](http://www.nws.noaa.gov/om/publications.shtml)_

- _[Information Center](http://www.nws.noaa.gov/information_center.html)_

- _[Education](http://www.nws.noaa.gov/education.html)_

- _[Weather Radio](http://www.nws.noaa.gov/nwr/)_

- _[Weather Safety](http://www.nws.noaa.gov/safety.html)_

- _[Local](http://www.srh.noaa.gov/)__[Aviation](http://aviationweather.noaa.gov/)__[Marine](http://www.nws.noaa.gov/om/marine/home.htm)__[Hurricanes](http://www.nhc.noaa.gov/)__[Climate...](http://www.cpc.ncep.noaa.gov/)_

- _[Forecasts](http://www.nws.noaa.gov/forecasts.html)_

- _[Radar](http://weather.noaa.gov/radar/mosaic/DS.p19r0/ar.us.conus.shtml)__[Satellite](http://www.goes.noaa.gov/)__[Snow Cover](http://www.nohrsc.nws.gov/)__[Surface Weather...](http://www.nws.noaa.gov/om/osd/portal.shtml)_

- _[Observations](http://www.nws.noaa.gov/observations.html)_

- _[Current...](http://www.spc.noaa.gov/products/wwa/)_

- _[Warnings](http://www.nws.noaa.gov/warnings.html)_

- _[Forecast ](http://www.nws.noaa.gov/maps.html)_
- _[Maps/Models](http://www.nws.noaa.gov/maps.html)_

**Local forecast by****"City, St"**

- _[Contact Us](http://www.nws.noaa.gov/feedback.shtml)_

**Your Request Has Been Submitted To Our Tracking System For Follow-Up**
- Please review the FAQs. If any FAQ answers your request, select** ****CANCEL. **Otherwise,** EXIT.**

**Exit system if FAQ answered question**

## Email Acknowledgement

- Customer Relationship Management (CRM) System

***Email Acknowledgement***

## Email confirmation will be sent

**From:**    _Nws.Crm.System@noaa.gov_
**To:**         _Rambo@spforce.com_
**Sent:**      Friday, January 24, 2003 12:25 PM
**Subject:** Confirmation From The National Weather Service Answer Desk
- Hello,We have received your request for information and are forwarding it along to one of our Business Information Assistants. Subject of this question:Current ConditionsYour tracking number for this request is:20030124-122355-933226If you need to follow-up to this request, please **DO NOT** respond directly to this email. Instead, click below and follow the instructions provided on this page.
- _http://v36.surecode.com/cgi-bin/doit.cgi?226:467:1:1:20030123-144506-1101_

**Email confirmation will be sent**

## A Formal Response

**Customer Relationship Management (CRM) System**

***A Formal ******Response***

## From:    Nws.Crm.System@noaa.gov

**To:**         _Rambo@spforce.com_** **
**Sent:**      Fri, 24 Jan 2003 19:42:13 -0500
**Subject:** Follow up Information From The National Weather Service Answer Desk
- Subject of this question:
-   Current Conditions
-   Status or Resolution:
-   Hello Mr. Rambo,
-        You can obtain the following information from the URL listed below or by
-   writing to the address provide as well:
-   http://weather.noaa.gov/weather/coded.html
-   http://weather.noaa.gov/weather/taf.shtml
-   http://weather.noaa.gov/weather/shorttaf.shtml
-   http://weather.noaa.gov/weather/metar.shtml
-   http://205.156.54.206/er/gyx/contacts.html
-   National Climatic Data Center
-   Federal Building
-   151 Patton Avenue
-   Asheville NC 28801-5001
-   Phone our Climate Services Branch at (828) 271-4800
-   Your tracking number for this request is:
-   20030123-144506-1101
-   If you need to follow-up to this request, please **DO NOT** respond directly to this
-   email. Instead, click below and follow the instructions provided on this page.
-   _http://v36.surecode.com/cgi-bin/doit.cgi?226:467:1:1:20030123-144506-1101_
-   Thank you for using the NWS CRM System.  Please take the time to fill out our
-   customer survey or provide any suggestions/comments by clicking below.
-   _http://v36.surecode.com/cgi-bin/doit.cgi?226:466:1:1:20030123-144506-1101_

## Survey Request

**Customer Relationship Management (CRM) System**

***Survey Request***

**Are You Satisfied?**

**Tell Us What You Think!**

## City, St

- _[Feedback](http://www.nws.noaa.gov/feedback.shtml)_

- _[Privacy  Notice](http://www.nws.noaa.gov/notice.html)_

- _[Credits](http://www.nws.noaa.gov/credits.html)_

- _[Disclaimer](http://www.nws.noaa.gov/disclaimer.html)_

- _[FAQ](http://www.nws.noaa.gov/pa/secnews/faqs.htm)__[Comments...](http://www.nws.noaa.gov/feedback.shtml)_

- _[Careers](http://www.nws.noaa.gov/careers.html)_

- _[Past Weather](http://lwf.ncdc.noaa.gov/oa/ncdc.html)__[Glossary](http://www.srh.noaa.gov/oun/severewx/branick2.html)__[Publications...](http://www.nws.noaa.gov/om/publications.shtml)_

- _[Information Center](http://www.nws.noaa.gov/information_center.html)_

- _[Education](http://www.nws.noaa.gov/education.html)_

- _[Weather Radio](http://www.nws.noaa.gov/nwr/)_

- _[Weather Safety](http://www.nws.noaa.gov/safety.html)_

- _[Local](http://www.srh.noaa.gov/)__[Aviation](http://aviationweather.noaa.gov/)__[Marine](http://www.nws.noaa.gov/om/marine/home.htm)__[Hurricanes](http://www.nhc.noaa.gov/)__[Climate...](http://www.cpc.ncep.noaa.gov/)_

- _[Forecasts](http://www.nws.noaa.gov/forecasts.html)_

- _[Radar](http://weather.noaa.gov/radar/mosaic/DS.p19r0/ar.us.conus.shtml)__[Satellite](http://www.goes.noaa.gov/)__[Snow Cover](http://www.nohrsc.nws.gov/)__[Surface Weather...](http://www.nws.noaa.gov/om/osd/portal.shtml)_

- _[Observations](http://www.nws.noaa.gov/observations.html)_

- _[Current...](http://www.spc.noaa.gov/products/wwa/)_

- _[Warnings](http://www.nws.noaa.gov/warnings.html)_

**Forecast **
**Maps/Models**

**Contact Us**

**Local forecast by****"City, St"**

## National Weather Service

**Customer Relationship Management (CRM) System**

-   	**Responding to customer needs for ****	****information **
**  ****	****Delivering a high quality customer experience       ****	****which is consistent & timely**