# Presentation: 135630

## The NESC Academy—Technical Approach for Knowledge Capture and Implementation

**Knowledge Management and Mission Operations Conference**
- NASA’s Johnson Space Center
**March 2-3, 2006**
**Presented by**
**Dr. Marcia R. Gibson**

## Introduction

*A few definitions and stories for consideration—*
- Knowledge is the sum or range of what has been perceived, discovered, or learned
- Knowledge management is the technologies involved in creating, disseminating, and utilizing knowledge data; also any enterprise involved in this.

## Introduction, Cont’d

- “Education is not the filling of a pail, but the lighting of a fire.”
- To outline my story, I want to tell you three key things about how we are capturing and implementing knowledge through the Academy.

## Three Main Points

- Execute a knowledge capture event
- Create and deliver a multi-media driven, story telling, face-to-face experience
- Our “pail,” a 3-day course format that encourages student interaction
- Store all the components of our knowledge capture on the _[www.nescacademy.org](http://www.nescacademy.org/)_ website

## Capturing the Knowledge

*Interview the NESC Discipline Expert (NDE) and Super Problem Resolution Team (SPRT) *
*Capture the Interviews on Videotape and/or audiotape*
*Use a “Story” Angle to Deliver the Message *
*Use a Structured Interview to Reduce Inconvenience to the NDE*

## Creating and Delivering Knowledge

*ISD Process*
- Analyze training needs to identify course content
- Design instruction to meet these needs
- Develop instructional materials
- Implement the instruction
- Evaluate the instruction

## Implementing Knowledge Management --The NESC Academy website 

*Conduct swift requirements analysis *
*Develop a design plan *
*Go live—we did go live *
*late July, 2005 before the offering of the first course in September, 2005*
*Develop forum*
*Develop log-in*

## Review

*How the Academy is capturing the knowledge *
*I did that by outlining the interview process and video capturing techniques we are using.  *
*How the Academy is developing and delivering the knowledge *
*I have told you about our face-to-face courses, web courses, library services, and forums—all designed to share knowledge  *

## Review Cont’d

*How we are implementing our knowledge management system.*
*We have put together our “face” and we have put together data storage requirements for the back room.  *
*We have a full time webmaster that handles all aspects of loading new data and answering questions from the users.*

## Conclusion

*The NESC Academy Is A Reality *
* **Started In June, 2005 *
*Website Is Up and Running *
*Three Courses Offered *
*Ninety-five Students*
*Learning Experience Using Stories, Dialogs, Interactive Course Design with Supporting Materials *
*Classes Are Currently Being Modified to Go on the Website for Others to Take*

## Finally

*Capturing, sharing, and preserving the lifetime experience and knowledge of select NASA senior scientists and engineers to guide the next generation NASA scientists and engineers!  *
*Learning from the Past and Looking to the Future! *
*Knowledge management = “Crew Exploration Vehicle” --carrying human minds from Earth into space, and back again from now, to the next decade, and on!*