# Presentation: 855013

## 

Service Performance 
Measurement System
&
Intelligent Mail® Barcodes

MTAC – January 31, 2008

**Service Performance **
**Measurement System**
**&**
**Intelligent Mail****®**** Barcodes**
**MTAC – January 31, 2008**

**Topics for discussion:**
** ****Service Performance Measurement System**
** ****Comments to Federal Register Notice**
** ****Clarification to questions raised**
** ****Intelligent Mail Barcode**
** ****Federal Register Notice**

## Postal Regulatory Commission
Order Numbers 48 & 49

“Request for Comments on Service Performance Measurement Systems for Market Dominant Products”

**Order Numbers 48 & 49**
**“****Request for Comments on Service Performance Measurement Systems for Market Dominant Products”**

**Comments addressed the following topics:**
** “****Start-the-Clock”**
** ****Critical Entry Times**
** ****Exclusion Criteria**
** ****External Reporting System**
** ****Measurement Approach**
** ****Level of Reporting**
** ****Statistical Validity**

**“****Start-the-Clock”:**
** ****Use mailer appointments to “start-the-clock”, wherever possible**
** ****Use scans to verify accuracy of contents**
** ****Specific “start-the-clock” events will differ; e.g. BMEU, Plant Dock (mailer transported), DMU, Delivery Units **

**Critical Entry Time:**
** ****USPS currently working to document by facility**
** ****MTAC Workgroup 120 to address communications issues**

**Exclusion Criteria:**
** ****USPS currently developing the business rules for exclusion**
** ****Exclusion rules will be finalized in consultation with PRC**

**External Reporting System:**
** ****Concerns expressed about the quality, reliability and security of data**
** ****The current contractor has extensive quality processes in place and 15 years of demonstrated performance**

**Measurement Approach:**
** ****Concerns about the number of reporting panelists related to cost**
** ****The number of panelists will be keep to the minimum amount needed to provide statistical validity**

**Level of Reporting:**
** ****Desire for diagnostic data for each mailing**
** ****Measurement system designed to provide a robust system that 1) Provides required reports to PRC; 2) Internal diagnostics for USPS; 3) Information for individual customers**
** ****Requests for measurements beyond established standards; e.g. Shape, Change of Address, Caller Box.**
** ****Measurement requires 3 data points – “Start-the-Clock”, “Stop-the-Clock” and a Standard**** for comparison**

**Statistical Validity:**
** ****Concern about Mailer adoption of Intelligent Mail****®**** Barcodes**
** ****USPS agrees and will closely monitor adoption rates**
** ****Avoid use of EXFC as a proxy to FCM presort flats**
** ****USPS will monitor and explore other measurement is sufficient data exists **

**Service Performance Measurement System**
**Questions**
**And**
**Answers**

## Intelligent Mail® Barcodes - 2 Options

Basic

Full Service

**Basic**
**Full Service**

## Intelligent Mail® BarcodeBasic

-  **Apply an Intelligent Mail barcode on letter and flat mailpieces**
** ****Populate the relevant fields in the barcode **
_**Barcode ID with Optional Endorsement Line**_
_**Service Type**_
_**Mailer ID**_
_**Delivery Point ZIP Code**_

**Serial Number**

**Delivery Point  ZIP**

**Service **
**Type**

**Mailer ID**

**Barcode**
**ID**

## Intelligent Mail® BarcodeFull Service

-  **Apply an Intelligent Mail barcode on letter and flat mailpieces**
** ****Populate all the fields in the barcode **
_**Barcode ID with Optional Endorsement Line**_
_**Service Type**_
_**Mailer ID**_
_**Serial Number**_
_**Delivery Point ZIP Code**_

**Serial Number**

**Delivery Point  ZIP**

**Service **
**Type**

**Mailer ID**

**Barcode**
**ID**

**Notes:**
Now let’s talk about the Full Service option. We will start with the requirements for the Intelligent Mail barcode on mailpieces. Later we will describe other requirements to include additional Intelligent Mail barcodes on containers, electronic documentation and scheduling of appointments. 
The only difference between the Basic and Full Service Intelligent Mail barcode for mailpieces is the information that is encoded in the Serial Number field. Remember in the Basic option you can populate the Serial Number field with zeroes. Under the Full Service option you must uniquely identify each mailpiece. Use the Serial Number field to uniquely number each mailpiece in your mailing. The numbers cannot be reused for a period of 45 days from the date the mailing is inducted into the postal system. 
There are a few exceptions to this unique serial number requirement. For mailings under 10,000 pieces with postage affixed to each piece at the correct rate or that contain pieces of identical weight that are separated by rate, mailers may be permitted to use the same number on all mailpieces in a mailing with Postal Service approval. The number cannot be reused for a period of 45 days from the date the mailing is inducted. 

## 
Additional Requirements for Full Service Option
Intelligent Mail® Barcode for Trays/Sacks
Intelligent Mail® Barcode for other Containers
Electronic Documentation
Appointment Scheduling

**Additional Requirements for Full Service Option**
**Intelligent Mail****®**** Barcode for Trays/Sacks**
**Intelligent Mail****®**** Barcode for other Containers**
**Electronic Documentation**
**Appointment Scheduling**

## Intelligent Mail® Tray Barcode

-  **Apply an Intelligent Mail****®**** Tray barcode on tray and sack labels**

**Current 10 digit Label**

**New 10/24-digit Label**

**Intelligent Mail**®** Tray Label  **
**for Trays and Sacks**

**Mailer ID**

**Serial Number**

**Content **
**Identifier **
**Number (CIN)**

**Label**
**Source**

**ZIP**
**Code**

**Label**
**Type**

## Intelligent Mail® Container Barcode

**Apply an Intelligent Mail****®**** Container barcode on labels affixed to Pallets, All Purpose Containers (APCs), Rolling Stock, Gaylords and other containers**

## Intelligent Mail® Container Barcode

**Mailer ID**

**Serial Number**

**Application **
**Identifier **

**Type**
**Indicator**

**Current Label**

**New Container Label**

## Postage Statement Wizard
Mail.dat® 
Web Services

**Mail.dat****®**** **
**Web Services**

**Electronic Documentation**

## Electronic Documentation Must Include

- Mail Owner and Mail Preparer identification
- Intelligent Mail barcodes used in the Mailing on mailpieces, trays/sacks and other containers
- Nesting Information:
- How mailpieces are placed in trays or sacks
- How mailpieces or tray/sacks are placed on pallets or other containers

## Tray

**Intelligent Mail Barcode**

**Tray**

**Tray**

**Pallet**

**Pieces**

**Pieces**

**Intelligent Mail**
** ****Tray Barcode**

**Intelligent Mail**
**Container Barcode**

## Appointment Scheduling

**Use Facility Access Shipment Tracking System (FAST) to:**
**Schedule Appointments for Drop-Ship Mailings**
**Schedule Appointments for Mailings verified at Detached Mail Units**.

## Feedback

**Written feedback by February 21, 2008 to:**
**Manager, Mailing Standards, **
**U.S. Postal Service, **
**475 L'Enfant Plaza SW, Room 3436, **
**Washington DC 20260-3436. **
**	****	****	****Or**
**imb@usps.gov**