# Presentation: 106756

## North Carolina’s Integration of 511 and Workzone Information

*Jo Ann Oerter*
*State Technology Implementation *
*and Maintenance Engineer*
*North Carolina Department of Transportation*

## 511 - national
511 - North Carolina
NCDOT’s 511 System:
 Goal  
 Features
 Content

- 511 - North Carolina
- NCDOT’s 511 System:
-  Goal
-  Features
-  Content

***NC’s 511 System***

## 511 Deployment Status

***Currently Accessible by ***
***24% of Population***

***Accessible by 31% of Population in 2004***

*511 Deployment Status*

**as of September 7, 2004**

**Notes:**
Northern Kentucky/Cincinnati
Nebraska
Utah
I-81 Virginia
Arizona
Minnesota
South Florida (Miami)
Orlando / I-4
South Dakota
Iowa
Kentucky
San Francisco Bay area, California
Montana
North Dakota
Alaska
Maine
New Hampshire
Washington [State]
Vermont
Oregon
Kansas
North Carolina
Sacramento, CA
Tampa, FL

## WHY DID NCDOT IMPLEMENT 511?

- Additional ITS Tool
- Enhanced current ITS system
- Connection of all transportation modes
- Foreseeable Benefits to our transportation users

*WHY DID NCDOT IMPLEMENT 511?*

## Existing Trav Info  Services in NC 

**103 Urban and Rural Public ****Transportation Agencies ****(Voice automated or live Operator)**

**NCDOT - Ferry Division****(I-800 BY FERRY)**

**NCDOT - Rail Division****(I-800 BY TRAIN)**

**NC Tourism****(1-800 VISIT NC)**

**NCDOT Customer Service ****(I-877-DOT 4 YOU)**

**NC State Highway Patrol (NCSHP) (*HP)**

**NC Division of Motor Vehicles (NCDMV)**

**WWW.NCSMARTLINK.ORG****Traveler Information Management System (TIMS)**

## Goal of NC’s 511 Program 

- Ferries

- Public
- Transportation

- Rail

- Tourism

- NCDOT
- CUSTOMER
- SERVICE

- NCSHP

- NCDMV

- Road
- Conditions

- Great
- Smoky National Park

## 511 System 			Features

**Multi-modal**
**Voice activated/recognition system**
**Points to 800 toll free number therefore, it is a free call to users**
**Phased Statewide - all information available pertaining to Highways, Trains, Ferries, Tourism, NCDMV, & NCDOT deployed in the initial deployment.  Transit will be deploy one region per FFY of the project until all regions deployed.**

## 511 System Features

**Allows for Floodgate messages**
**No Busy Signal to the caller **
**72 ports**
**96 ports for queued calls**
**Local Road Condition Content for the major metropolitan areas. **
**Impacts to road conditions that are due to weather**
**Forecasted weather that could affect travel**
**Call persistence**
**Call interruption**

## 511 Content

- Provide direct transfers to the following agencies:
- North Carolina Department of Transportation’s Rail Division
- North Carolina Department of Transportation’s Ferry Division
- North Carolina Division of Tourism
- North Carolina Department of Transportation’s Customer Service
- North Carolina Transit Agencies(Transit information will be deployed regionally each year)

- Provide contact phone numbers for the following agencies:
- North Carolina Division of Motor Vehicles (NCDMV)
- Great Smoky Mountains Park Service

**** The North Carolina State Highway Patrol (NCSHP)**
**will be added in the next phase.**

## Traveler Information Management System (TIMS)

*511 Traffic Content*

## 511 Traffic Content

## Using 511 for Work Zone Information

- Information Resources:
- Real Time:
- Construction/Maintenance Personnel
- TMC personnel
- Incident Management Assistance Patrols
***Smart work zones*** ***(under development)***
- Static:
- Construction/Maintenance Personnel
- TMC personnel

## Workzone Data Dissemination

## Other Methods to Disseminate Work Zone Information

- Real Time:
- Kiosks
- Dedicated Websites
- Pager Services
- Media
- DMS
- Static
- Highway Advisory Radios
- Safe Workzone Guide
- I-95 Corridor Coalition Publication
- Press releases
- Door Hangers
- Tray liners

## US 1 Project

- Overview:
- 4 lane divided roadway
- Heavily congested corridor
- Major arterial into Raleigh from the south
- Project goals
- Widen Roadway and Install ITS
- with minimal disruption
- providing real time information to the public
- Timeline
- Project Began: March 2005
- Completion Date:  September 2007
- incentives/heavy liquidated damages - Fall 2006

## Impact to the public:
150,000 +/-  
Nightly lane closures
Curiosity Factor during day
Alternate Routes:
Daytime:
no good detour due to alter routes already at peak
Nighttime:
several local arterials
some NC routes 
Notification to public:
Smart Workzone 
DMS
Dedicated Webpage

- 150,000 +/-
- Nightly lane closures
- Curiosity Factor during day
- Alternate Routes:
- Daytime:
- no good detour due to alter routes already at peak
- Nighttime:
- several local arterials
- some NC routes
- Notification to public:
- Smart Workzone
- DMS
- Dedicated Webpage

*US 1 Project*

-  511
-  Media
-  Public Workshops

## US 1 Project

**www.****u****s1wake****.****com**

*US 1 Project*

## Type of Information Conveyed via 511:
Area of Closure	
Begin/End Times
Severity of Impact
Detour info ( if available)
Travel Times/Delays (under development) 
How data is entered:
Static information:
field personnel/contractor 
Dynamic Information:
field personnel/contractor
Smart Workzone (under development)

Other outreach strategies:
Media releases

How we know people are using 511 in WZ:
 Comments to Contact Us - website
 24 live operator for US 1 project

- Area of Closure
- Begin/End Times
- Severity of Impact
- Detour info ( if available)
***Travel Times/Delays (under development)****** ***
- How data is entered:
- Static information:
- field personnel/contractor
- Dynamic Information:
- field personnel/contractor
***Smart Workzone (under development)***
- Other outreach strategies:
- Media releases
- How we know people are using 511 in WZ:
-  Comments to Contact Us - website
-  24 live operator for US 1 project

*511 - As an outreach tool*

-  Public Workshops

-  DMS

## US 1 Project - Using 511 Obstacles/Solutions

***** Obstalces:
-   Keeping information real time
-   Dual Entries into our Travel    Information Management System (TIMS)   with conflicting information

***** Solutions:
-   Working with field forces/contractor ahead   of time and define expectations and provide   training.
-   Working with field forces/contractor ahead   of time and define expectations and provide   training.
-   Better Quality Control

## Successes:
easily accessible 
communication/defining of expectations
advanced marketing
training
Lessons learned:
begin communication earlier
include all stakeholders
requirement of contractor

- easily accessible
- communication/defining of expectations
- advanced marketing
- training
- Lessons learned:
- begin communication earlier
- include all stakeholders
- requirement of contractor

*US 1 Project - **What we’ve learned*

## 511 is an excellent resource, however, a resource is only as good as the data.

Communication with all partners
Identify all resources

Keep information current
Training

Include all info related to closures/WZ
Static
Dynamic

Develop plan for QC 
Marketing

- Communication with all partners
- Identify all resources
- Keep information current
- Training
- Include all info related to closures/WZ
- Static
- Dynamic
- Develop plan for QC
- Marketing

*511 - Things to keep in mind *

## I-40 Rebuild

*I-40 Rebuild*

**Notes:**
-replaced paper and mainframe systems

-all pull down menu based to standardize

-done by FIELD
	co maint engrs
	resident engrs (project engrs)
	tmcs
-dot only info & public view info

## I-40 Rebuild

- Overview:
- 4 lane divided roadway
- Rebuild I-40 damaged due to hurricanes
- Only corridor west through NC mountains
- Heavy tourist audience
- Project goals
- Rebuild Interstate as quickly as possible
- with minimal interruption
- providing real time information to the public
- Timeline
- Project Began: March 2005
- Completion Date:  September 2006
- incentives/heavy liquidated damages

## Current Projects

## Slide 25