# Presentation: 704077

## Be Careful What You Wish For - Managing Devices and Data In Your Patient's Home  

- Lee R. Goldberg, MD, MPH
- Associate Professor of Medicine
- Heart Failure/Transplant Program
- University of Pennsylvania
- September 9, 2008

## In the “Perfect World”

- Chronic diseases would be managed by “daily” monitoring that would allow both clinician intervention and patient self management leading to improved “quality” and “outcomes”
- The “savings” could be used for other purposes within the Health Care System like prevention

## Prior Studies

- Hypothesis:  We hypothesize that patients with disease X who are treated with home monitoring technology Y will have an improvement in outcome Z.
- Little focus on the mechanism of changes in outcomes – what specifically is driving the outcomes (good or bad)

## Assumptions

- Monitoring can impact outcomes and self management
- The impact is positive (does not increase cost or cause harm)
- Clinicians want or need to know the data
- Clinicians can identify when and how to respond from  a potentially large volume of data
- The data are “actionable”
- The data are “reliable”
- “Systems” are in place that can quickly and easily incorporate all the data into the patient record

## The Reality

- Many studies have shown improvements in a variety of outcomes from utilization to quality of life to improved survival
- These improvements have been difficult to duplicate outside the confines of a single center or research project - “Implementation of Innovations”
- Some studies have shown increased costs/utilization (?improved access) or no impact at all
- The individual centers involved combined with risk (and access to care) of the population studied seems to drive the outcome
- Managing the data and incorporating it into clinical practice is a significant challenge

## What Could be Going On? Outside of the technology....

- Improved access to care in general
- Improved adherence to Guideline Based Care
- Improved self-management
- Identification of other barriers to care – financial, psycho-social, comorbid illness
- Novelty of the technology
- Device acts as a “reminder”
- Regular human contact....
**Need to collect data about these factors during a study to get at “mechanism”**

## What is “Improved Outcome”?

- Perspective – who is interested?
- Patient
- Provider
- Payer
- Health Care Institutions
- Society
- Cost (only reduction in costs or _effectiveness_? Total vs. Hospital?)
- “Quality of Life”
- Improved adherence to “Evidence Based Medicine”
- Safety - improved or not worsened?
- System performance – Does the technology perform as designed or intended?
- Improved survival

- Competing Interests

## Barriers to Successful Implementation of Telemedicine Interventions

_**Reimbursement**_ for supervision of telemedicine and disease management systems
_**Trained clinicians**_ to manage the data and the disease
- Mechanisms to consistently and reliably review patient data and alerts
- Development of appropriate algorithms to respond to patient data in a manner that improves patient outcomes
- Medical-legal liability for data collected
- Professional licensure across state lines
_**Lack of evidence**_ for types and frequency of patient data collected and impact
- Clinicians’ fear of being replaced by technology
- Physician acceptance

## Lingering Questions

- Type of technology - Intensity
- Is simple better? – scale versus implantable monitor
- Is there too much data? – can we “hurt” people by responding too quickly?
- Dose of technology
- Daily monitoring necessary?
- Duration of intervention
- How long to continue?
- Withdrawal effect or do patients “learn”?
- How should we manage the data?
- Where is the magic?
- Technology?
- People?

## Our Study - Assessing Quality of Telehealth:Home Heart Failure Care Comparing Patient-Driven Technology ModelsR01 HS015459

- A study comparing 3 different care models of outpatient heart failure care
- Usual care
- Electronic monitoring (scale, BP cuff, questions, +/- glucometer) with nurse case management
- Electronic monitoring with self-management – interactive voice response system

## Our Primary Hypotheses

- Both electronic disease management strategies will be superior to usual care in _**reducing hospitalizations**_
- The patient self-management electronic disease management arm will not be inferior to nurse case management disease management arm
_**“**__**Testing data flow and human contact”**_

## Our Secondary Hypotheses

- “_**Quality of life**_” will be improved for the patients in the electronic disease management arms as compared to usual care
- “_**Quality of life**_” will not be different between the two electronic disease management arms
_**Adherence to heart failure guideline care**_ will be improved in the electronic disease management arms
- Self Management will _**reduce the cost**_ of HF care more than Case Management by eliminating the cost of nursing case management.

## Our Secondary Hypotheses

- Assessment of Self Management patients’ vital signs and symptoms by the expert clinical decision support system, coupled with tailored self-care algorithms, will improve _**patients’ self efficacy**_ in the management of their disease more so than in patients in the Case Management group.
- Self Management and Case Management patients will have greater _**satisfaction with care**_ than Standard care patients.
_**Physician’s satisfaction**_ will be higher with Self Management and Case management approaches to patient management than Standard care.

## Measured Outcomes

- Hospitalizations for HF, cardiovascular and all causes.
- Hospital length of stay (LOS)
- ER visits for HF, cardiovascular and all causes.
- Survival, mortality and fatal and nonfatal myocardial infarctions
- Self-efficacy in management of heart failure as well as HRQoL and its dimensions  assessed by the Kansas City Cardiomyopathy Questionnaire
- Acute care visits to physicians.
- Satisfaction with care

## Technology

- Shipped to patient’s home
- Connected to phone line
- Equipment identical for the two technology arms

## Implementation:Designing the Intervention

- Designing the “IVR” for the electronic only disease management arm
- Sensitivity versus specificity
- Consensus on the “clinical” content
- Review by experienced heart failure clinicians
- Patient focused
- Easy to use
- Easy to understand
- Short and to the point
- Safe
- Many concerns and delays during the design phase

## Implementation:Safety Pilot of the IVR

- Given challenges with the IVR safety pilot using simulated patients was performed
- Members of IRB
- Family members of study staff
- AHRQ staff
- Multiple technical and clinical issues identified and corrected
- Delayed enrollment but improved safety and understanding of a new patient management system

## Implementation:Vendor Issues

- Technology “up-time”
- Many technical issues with IVR
- Many technical issues with servers, phone lines, etc.
- Troubleshooting with subjects and providers
- Support for installation
- Support for problems
- Equipment issues
- Defective
- Batteries
- Availability of vendor on off hours

## General Vendor Considerations

- Privacy – HIPAA issues
- Service guarantee
- System monitoring – continuous?
- Approved equipment (FDA/FCC)
- Support hours
- Interface issues
- Fax
- Web
- E-mail
- Pager (text messaging)
- Integration
- ?EMR interface

## Home IT Implementation Issues

| Variables | Safety Issues | Options |
| --- | --- | --- |
| Device Installation | Dependent on Patient | Shipment of device directly to patient with patient installing
Shipment of device to patient then visiting nurse installing
Delivery and installation by health provider
Shipment of device to patient then technology (home security) service set up support |
| Transmission of patient data  | Assurance of encryption
Limitation of access | Ability to validate company’s software and encryption standards
Ability to transmit data using cellular technology
Method of delivery to the healthcare provider (electronically, facsimile, etc) |
| Storage and Archiving of patient data | Access to patient data | Pass code protected access
Fingerprint access |
| Assurance of HIPAA compliance | Confidential data exposure | Patient data on the internet
Patient data to insurers
Patient data to vendor employees or business partners |

- Farberow B, Hatton V, Leenknecht C,  Goldberg LR, Hornung CA, Reyes B. Caveat Emptor:  The Need for Evidence, Regulation and Certification of Home Telehealth Systems for the Management of Chronic Conditions, AJMQ AJMQ 23(3): 208-14, May-June 2008.

## Home IT Implementation Issues

| Distribution of equipment as per Good Manufacturing Guidelines (GMP) | Contaminated equipment
Faulty devices
Faulty electrical wiring | Equipment cleaned 
Equipment tested
Documentation of all procedures |
| --- | --- | --- |
| Leasing vs. Purchasing of Devices | Changes in hardware or software 
Cleaning policies
Response for equipment malfunction
Company support hours 
Level of expertise | Company support and hours
24 hour on-call
Notification of changes; time frame, manner of notification
Technical support
Clinical support
Response time to call |
| Concerns reported by a patient to company technical staff | What does the technical staff tell the patient, who do they inform | Proper training of staff
Policies and procedures for troubleshooting and referring clinical issues to clinicians |

| Variables | Safety Issues | Options |
| --- | --- | --- |

- Farberow B, Hatton V, Leenknecht C,  Goldberg LR, Hornung CA, Reyes B. Caveat Emptor:  The Need for Evidence, Regulation and Certification of Home Telehealth Systems for the Management of Chronic Conditions, AJMQ 23(3): 208-14, May-June 2008..

## Implementation:Overcoming Provider Resistance

- Providers (practices) concerns
- Too much time to review data/alerts
- Coverage during day and on nights/weekends/holidays – “critical labs”
- Medical-legal concerns about responsibility for data – where and how to document
- Educate to respond (not just file)
- Educate to respond appropriately
- Comfort with adjusting medications over the phone
- Use of extra visits/ER when appropriate only
- “Learning curve” observed with most clinicians

## Implementation:Subjects

- Phone line (land line)
- Not cellular only
- Not Voice over internet (VOIP)
- In the home? (or access daily nearby?)
- Ability to install equipment
- Ability to hear and see well enough to use the equipment
- Ability to stand on the scale

## Status

- 156 subjects randomized
- Last patient out May 31, 2008
- Database lock – July 21, 2008
- Data analysis underway

## Challenges

- Several “technology” related challenges
- Server down
- Communication down
- IVR “errors”
- Provider issues
- “too many alerts” in IVR arm
- Alert “fatigue”
- Educate around adjusting parameters to make alerts meaningful

## Subjects

- Seem to prefer the nurse case management arm (?is this our bias or just more contact with these subjects??)
- Interacting with a “person”
- Nurses identify other issues that may increase cost but improve either quality of care or patient satisfaction
- Battery replacement
- Accuracy of scale questioned
- Technical due to carpeting and scale placement?

## Early Results

- Many anecdotes from call center, providers and subjects
- Identified serious medication errors
- Intervened to avoid ER or hospitalization
- Identified several “educational opportunities”
- “Missed” data transmission is an important parameter to be followed
- Nurse Case Managers seem to promote patient self-care and encourage patient-clinician communication
- IHS group – many more hospitalizations and ER visits in all arms (clearly a higher risk group)
- But...the IVR group appears to have at least as good outcomes – could this be cost-effective “self-management” – it does not appear to be “inferior”

## Conclusions

- Several challenges to home monitoring
- Provider
- Vendor
- Subject
- Data management
- Payers
- Studies need to be performed to understand what drives changes in outcomes as opposed to focusing on a specific technology or program
- Studies need to be performed on “best practice” for data management with standardized HIPAA compliant interfaces with alerts
- Desperate need for vendor regulation, standardization and/or certification so that we know what we are testing (and what the subjects are getting)
- Despite skepticism from clinicians, the IVR system appears to be “non-inferior” to the nurse case management system
- Cost implications
- Mechanism implications