# Presentation: 213585

## Moving Ahead

- The American Public Speaks on Roadways and Transportation in Communities
*Federal Highway Administration*
*Industry Briefing*
*March 20, 2001*

## The bottom line

**The bottom line**

- Customer satisfaction levels for major highways have improved
- In general most travelers are satisfied with the performance and safety of the roadways they travel
- FHWA should continue to be sensitive to community quality of life

**2**

## The bottom line

**The bottom line**

- Survey participants indicated opportunities for improvement including:
- Decreasing traffic congestion
- Improving the effectiveness and safety of work zones
- Continued focus on improving pavement conditions
- Community-oriented improvements
- Improving maintenance response time
- Improving road safety in National Parks; National Forests

**3**

## Public satisfaction measures complement traditional performance measures

**Public satisfaction measures complement traditional performance measures**

**Satisfaction Surveys**
**Focus Groups**
**Others**

**4**

## Travelers expressed overall positive levels of satisfaction with the roads they travel most often

**Travelers expressed overall positive levels of satisfaction with the roads they travel most often**

**60%**

**72%**

**70%**

**5**

## Traveler perception was generally positive and had improved on many core FHWA areas of activity

**Traveler perception was generally positive and had improved on many core FHWA areas of activity**

- Visual appeal
- Travel amenities
- Bridge conditions
- Pavement surface
- Road safety

**6**

## Trends show increased satisfaction and dissatisfaction with major highways used most often

**Trends show increased satisfaction and dissatisfaction with major highways used most often**

**7**

## Community satisfaction with transportation was moderate

**Community satisfaction with transportation was moderate**

**58%**

**59%**

**58%**

**8**

## Satisfaction with key features of roadwaysin National Parks and National Forests was generally positive

**Satisfaction with key features of roadways****in National Parks and National Forests was generally positive**

***Percentage of responses “satisfied” and “very satisfied” shown***

**9**

## Now let’s take a look at some of the areas of concern.

**Now let’s take a look at some of the areas of concern.**

**10**

## There are several characteristicsof concern for highways

**There are several characteristics****of concern for highways**

***Percentage of responses “satisfied” and “very satisfied” shown***

***Data not collected in 1995***

**11**

## Satisfaction with our traditional areas of focus in work zones is  high, but traffic impact is emerging as an issue.

**Satisfaction with our traditional areas of focus in work zones is  high, but traffic impact is emerging as an issue.**

******

******

**** - *****Information not collected in 1995***

***Percentage of responses “satisfied” and “very satisfied” shown***

******

**12**

## Satisfaction with level of congestion ranked lowest of any item related to traffic flow

**Satisfaction with level of congestion ranked lowest of any item related to traffic flow**

***Percentage of responses “satisfied” and “very satisfied” shown***

******

******

**** - *****Information not collected in 1995***

******

**13**

## We know what’s behind the congestion: heavy traffic

**We know what’s behind the congestion: heavy traffic**

***Multiple responses allowed for “Main Reason for Delay”***

**14**

## Community transportation issues include impacts from congestion

**Community transportation issues include impacts from congestion**

***Percentage of responses “big problem” and “problem” shown***

**15**

## Transportation influences decisions on where to live in the community

**Transportation influences decisions on where to live in the community**

**16**

## The transportation system could serve the community’s needs better

**The transportation system could serve the community’s needs better**

**17**

## Now let’s take a look at what the public thinks should be done.

**Now let’s take a look at what the public thinks should be done.**

**18**

## Traffic flow and safety top the list of highway characteristics which should receive the most attention and resources for improvement

**Traffic flow and safety top the list of highway characteristics which should receive the most attention and resources for improvement**

**19**

## Travelers told us what theythink should be donePreferred Transportation Improvements to Combat Delay

**Travelers told us what they****think should be done****Preferred Transportation Improvements to Combat Delay**

***Percentage of “Great Help” responses shown***

**20**

## The transportation system would serve my local community better if:

**The transportation system would serve my local community better if:**

***Percentage of responses “strongly agree” and “agree” shown***

**21**

## The public’s preferred approach to expanding public transit

**The public’s preferred approach to expanding public transit**

**22**

## Safety topped the list of areas of importance in National Park and National Forest roadways

**Safety topped the list of areas of importance in National Park and National Forest roadways**

***Percentage total possible level of importance score shown***

**23**

## In summary, respondents told us that they preferred solutions that focus on...

**In summary, respondents told us that they preferred solutions that focus on...**

- Incremental improvement, I.e. improving and expanding existing infrastructure rather than building major new facilities
- Less traditional solutions, such as intelligent transportation systems
- Intelligent management and operation of the infrastructure
- Public transit
- Other community-friendly solutions such as pedestrian walkways and bikeways

**24**

## Our conclusions

**Our conclusions**

- Transportation agencies are doing well in their traditional areas of focus
- When roads are built, build them well.
- Keep the system in good physical condition.
- Agencies need to focus on newer areas
- “Get in, get out, stay out” for roadwork
- Focus attention on congestion
- Support community-oriented solutions
- Look at management/operations
- Consider transit, bikeways, and sidewalks
- Address safety on roads in federal lands

**25**