# Presentation: 820080

## One-Stop-Shop Service

**Mgr, One-Stop Shop Service**
** ****DHS/IAIP, National Communications System**
**joanne.sechrest@dhs.gov**
**703.607.4960**
**http://www.ncs.gov**

**One-Stop-Shop Service**
**(OSSS)****	**

## NS/EP CommunicationsOne-Stop-Shop Service (OSSS)

**NS/EP Communications****One-Stop-Shop Service (OSSS)**

*** ******Telecommunications Service Priority (TSP)***

***NS/EP***
***Communications***
***Services***

**2**

***National Coordinating***
***Center – Telecom ISAC***

## OSSS Mission

**Seek the Customer**
- Help the Customer

**“****To provide customers of the NCS with assistance in acquiring information on and subscribing to NS/EP communications services, as well as providing continuous coordination, help-desk, and user support service.”****	****	****	**
**	****	****	****	****OSSS Concept of Operations Feb 2004 ****	****	****	****	**

**3**

## Booth deployments > 40/year
Conference briefings
Meetings with state/local/federal government  
GETS/WPS newsletter
Journal articles
Letters to state emergency managers
Emergency Response Training (ERT)

- Conference briefings
- Meetings with state/local/federal government
- GETS/WPS newsletter
- Journal articles
- Letters to state emergency managers
- Emergency Response Training (ERT)

**OSSS Outreach Efforts**

**4**

## Booth Deployments

**5**

| Event | Location | Date | Website |
| --- | --- | --- | --- |
| American Public Works Association | Atlanta, GA | 12-15 Sep | www.pubworks.org |
| National Emergency Management Association | New York, NY | 11-16 Sep | www.nemaweb.org  |
| US Maritime Security | New York, NY | 12-16 Sep | www.maritimesecurityexpo.com/ |
| National Guard Association of the US | Las Vegas, NV | 11-17 Sep | www.ngaus.org  |
| American Association of State and Highway Transportation Officials | Philadelphia, PA | 17-21 Sep | www.transportation.org/aashto/home.nsf/
FrontPage  |

## Booth Deployments

**6**

| Event | Location | Date | Website |
| --- | --- | --- | --- |
| Disaster Recovery Journal | San Diego, CA | 19-22 Sep | www.drj.com/special/
upcomingdrj.htm |
| American Association of Port Authorities | Long Beach, CA | 26 Sep - 1 Oct | www.aapa-ports.org  |
| Dept. of Justice/National Institute of Justice | New Orleans, LA | 26-30 Sep | www.ojp.usdoj.gov/nijsciencetech/cit.htm |
| Association of State and Territorial Health Officials | St. Paul, MN | 27 Sep - 1 Oct | www.astho.org  |
| IC/CMA | San Diego, CA | 15-20 Oct | www2.icma.org/main/sc.asp |

## NCS Services NCRWashington, D.C.

| Organization | GETS | WPS | TSP* |
| --- | --- | --- | --- |
| Federal Government | 10,131 | 1,213 | 0 |
| Industry- Financial | 79 | 2 | 0 |
| Industry – Telecom | 193 | 3 | 0 |
| Industry – Utilities | 6 | 2 | 1146 |
| Industry – Health | 56 | 0 | 0 |
| Local Government | 77 | 0 | 0 |
| State Government | 980 | 0 | 31 |
| Other NS/EP | 63 | 3 | 143 |

**7**

- *TSP restoration numbers reflect point of request and/or name; TSP location information is sensitive and unavailable.  Data as of 23 Aug 04.

## NCS Services NCRVirginia

| Organization | GETS | WPS | TSP* |
| --- | --- | --- | --- |
| Federal Government | 3,745 | 766 | 0 |
| Industry- Financial | 132 | 8 | 0 |
| Industry – Telecom | 168 | 6,007 | 0 |
| Industry – Utilities | 42 | 1 | 0 |
| Industry – Health | 20 | 0 | 0 |
| Local Government | 681 | 17 | 164 |
| State Government | 243 | 0 | 1 |
| Other NS/EP | 59 | 0 | 160 |

**8**

- *TSP restoration numbers reflect point of request and/or name; TSP location information is sensitive and unavailable.  Data as of 23 Aug 04.

## NCS Services NCRMaryland

| Organization | GETS | WPS | TSP* |
| --- | --- | --- | --- |
| Federal Government | 2,399 | 261 | 0 |
| Industry- Financial | 47 | 0 | 0 |
| Industry – Telecom | 99 | 8 | 0 |
| Industry – Utilities | 122 | 8 | 0 |
| Industry – Health | 218 | 0 | 14 |
| Local Government | 307 | 3 | 0 |
| State Government | 1,191 | 9 | 0 |
| Other NS/EP | 31 | 0 | 0 |

**9**

- *TSP restoration numbers reflect point of request and/or name; TSP location information is sensitive and unavailable.  Data as of 23 Aug 04.

## How Can You Help?

- Review your priority communication needs
- Invite NCS to brief/display booth at your conferences and meetings
- “Spread the word” about NCS programs

**10**

## Review Your Needs

- Review organizational chart to determine key NS/EP or Continuity of Government players
-  GETS cards for all NS/EP personnel
-  WPS phones for key leaders
- Review critical communication paths
-  Operation centers, 9-1-1, COOP sites, single points of failure, etc.
- Determine your ability to integrate into SHARES

**11**

## OSSS Mission

**“****To provide customers of the NCS with assistance in acquiring information on and subscribing to NS/EP communications services, as well as providing continuous coordination, help-desk, and user support service.”****	****	****	**
**	****	****	****	****OSSS Concept of Operations Feb 2004 ****	****	****	****	**

- Seek the Customer
**Help the Customer**

**12**

## NCS Call Center (8:00 AM – 6:00 PM ET):
   General Information, Help, Sign Ups
1-866-NCS-CALL (627-2255) (703 676-2255)

   	GETS
 	WPS
 	TSP
 	SHARES
 	NCC

-    General Information, Help, Sign Ups
**1-866-NCS-CALL **(627-2255) (703 676-2255)
-    	GETS
-  	WPS
-  	TSP
-  	SHARES
-  	NCC

**Contact NCS**

**13**

## WWW.NCS.GOV
 wps.ncs.gov
 gets.ncs.gov
 tsp.ncs.gov
 shares.ncs.gov

** ****wps.ncs.gov**
** ****gets.ncs.gov**
** ****tsp.ncs.gov**
** ****shares.ncs.gov**

**Contact NCS**

**14**

## Slide 15