# Presentation: 289273

## MSFC PROPULSION SYSTEMS DEPARTMENT

**MSFC PROPULSION SYSTEMS DEPARTMENT**

**Knowledge Management Pilot Project**

*Collaborate. . .     Communicate. . .     Innovate. . .     Motivate*

## Agenda
Project Overview & Approach
Findings to Date
Strategic Plan (Phase 1)
Next Steps (Phases 2 – 4)
Conceptual / Notional Vision
User Interface
System Architecture

**Project Overview & Approach**
**Findings to Date**
**Strategic Plan (Phase 1)**
**Next Steps (Phases 2 – 4)**
**Conceptual / Notional Vision**
**User Interface**
**System Architecture**

**MSFC PROPULSION SYSTEMS DEPARTMENT**** ****Knowledge Management Pilot Project**

**Notes:**
From the NASA Portal White Paper, November 28, 2001

## MSFC PSD KM Strategic Plan Overview/Approach

**KM Needed to Support Knowledge Capture/Preservation and an Information Sharing Culture**
- “ If MSFC is to remain world-class in rocket propulsion systems design and development, substantial improvement in access to current and historical design, development and operational information must be made.”  *
- “NASA has not demonstrated the characteristics of a learning organization after investigators observed mistakes being repeated...”**
- Principle MSFC PSD KM initiative objectives
- Develop a KM Pilot project, within the context of a 3-5 year KM strategy
- Introduce and evaluate the use of KM within PSD
- *MSFC Knowledge Management Evaluation Proposal , BASIS for PSD KM Initiative Funding        ** CAIB report

## MSFC PSD KM Strategic Plan

**Challenges accessing NASA Internal and External sources of data**
**Recognition and capture of Tacit Knowledge**
**Inefficient data search, access and retrieval capabilities**
**No “single sign-on” capability **
**Loss of knowledge through a retiring workforce**
**Repeated mistakes,  failure to  leverage Lessons Learned **

**PSD KM-Related Drivers**

## Develop a Knowledge Management Strategic Plan for MSFC PSD. Define and Prioritize KM Requirements, tailored to PSD’s goals and objectives
Provide KM processes and tools for the SSME Design Engineering Analysis and associated Anomaly Investigation Workflow
Provide a vendor neutral perspective to evaluate current operational processes, recommend and implement KM solutions

**Provide KM processes and tools for the SSME Design Engineering Analysis and associated Anomaly Investigation Workflow**
**Provide a vendor neutral perspective to evaluate current operational processes, recommend and implement KM solutions**

**MSFC PSD KM PILOT**

**Project Purpose**

## Project Purpose (Cont)

**Provide Synergy With Other NASA, MSFC and Industry Partners KM Initiatives**
**Establish Effective and Easy Access To Propulsion Systems And Component Knowledge Data **
**Broad Access Aligned with the NASA Taxonomy classification scheme**
**Keyword Indexing Across All PSD Data Sources and Repositories**
**Advanced Searching and Results Targeted to User Interests and Disciplines**

**MSFC PSD KM PILOT**

**Project Purpose (Cont)**

## 
Provide Pilot Project Feedback to PSD
Productivity Improvement Recommendations and achievements
Cultural Change Recommendations Based on PSD Survey and performance metrics
Suitable Success Metrics Based On PSD’s Goals, Solution Requirements, User Constituencies, and Cultural Factors

**Provide Pilot Project Feedback to PSD**
**Productivity Improvement Recommendations and achievements**
**Cultural Change Recommendations Based on PSD Survey and performance metrics**
**Suitable Success Metrics Based On PSD’s Goals, Solution Requirements, User Constituencies, and Cultural Factors**

**MSFC PSD KM PILOT**

**A Priority of the Pilot Project Is Information Acquisition and Organization.**
**Specifically, Improved Access To Legacy Propulsion Knowledge and Information****.**

**Project Purpose (Cont)**

## MSFC PSD KM PILOT

**Strategic Plan Project Activities**

**Next Steps**

## Findings To Date

## Two day Group Work-Session for PSD KM Strategic Planning
Conducted structured Interviews
Surveyed Personnel
Reviewed NASA/MSFC/PSD Documents
Performed Independent Research

**Conducted structured Interviews**
**Surveyed Personnel**
**Reviewed NASA/MSFC/PSD Documents**
**Performed Independent Research**

**MSFC PSD KM Strategic Plan**

**Data Gathering**

## Project Vision and Purpose

**Stakeholder Developed Vision Statement**
**The PSD Knowledge Management (KM) System Provides Complete And Immediate Access To NASA’s And The Aerospace Industry’s Collective Intellect In Accomplishing NASA’s Mission.**
**Stakeholder Developed Purpose**
**The PSD Knowledge Management (KM) System Serves As A Single Source To Disseminate And Infuse Intellectual Assets Into PSD Strategies, Processes, Methods And Operations.  It Enables Cutting Edge, World-class Propulsion System Design And Development Capability.**

**MSFC PSD KM PROJECT****Strategic Planning Process**

**Project Vision and Purpose**

## MSFC PSD KM Strategic Plan

**Access to External Servers, DB’s, etc.**
**Intelligent Search Capabilities**
**Enterprise System Architecture & Design**
**Access-Links to Internal Servers, DB’s, etc.**
**Program Level Interaction**
**Leverage Existing Data-Server Ownership**
**User-Derived Interface – Presentation Layer**
**PSD KM Process Definition**

**PSD KM Objectives Defined by the Team**

## Composite Activity Model

**Composite Activity Model**

## Design Engineering Analysis ProcessFailure / Anomaly Process

**MSFC PSD KM Strategic Plan**

## MSFC PSD KM Data Resources

**NASA Internal**

**NASA Engineering Network**

**NASA External**

**NASA Collaboration Environment**

## Alignment of Top 10 Day-to-DayNeeds with Strategic Objectives

**PSD KM Strategic Objectives**

**Top 10 Day-to-Day Needs**

- 1.	Access-Links to External Servers, Databases, and Repositories *(the Prime Objective)*

- 1.	Access to All External Servers, Databases, and Repositories (SSME Tech, NEXPRISE, etc.)

- 2.	Intelligent Search Capabilities

- 2.	Single Sign-On (SSO) for All Resources

- 3.	Ability to Search Adobe, Image Files, Hardcopy Old Reports

- 4.	Capture of Tacit Knowledge from All Personnel During All Project Lifecycles

- 5.	A Collaborative Engineering Community of Practice Organized by Discipline

- 6.	Intelligent Search and Index Tool (Multi-Tiered Search, Advanced/Boolean)

- 7.	A Customizable User Interface Tool for Desktop for Each User

- 8.	Utilization of the NASA Taxonomy to Structure Project Documentation

- 9.	Access to All Internal Servers, Databases, and Repositories (Stennis RAMS, etc.)

- 3.	Enterprise System Architecture and Design

- 4.	Access-Links to Internal Servers, Databases,and Repositories

- 5.	Program-Level Interaction

- 6.	Leverage Data-Server Ownerships

- 7.	User-Derived Interface – Presentation Layer

- 8.	PSD KM Process Definition

- 10.	Pedigree Assurance for All Project Documentation

## Cultural Change Infusion

**Cultural Change Infusion**
- PSD Organizational Culture Survey
- General Information
- Organizational Alignment
- Operational Processes
- Performance Measurement
- Evaluation & Feedback
- Accountability & Empowerment
- Working Together
- Skills & Competencies
- Recognition & Rewards
- Change Management
- Staff Retention
- Workforce Development

**MSFC PSD KM PROJECT**** Cultural Change**

## Survey Results

**PSD is perceived by survey respondents as being ready to accept cultural change.**

**MSFC PSD KM Strategic Plan**

**Areas in RED require immediate attention if PSD is to be fully successful with its KM initiative.**

## Strategic Plan Analysis

## Improve Safety, reliability and quality achievement include recognition and rewards.
Reduce risk and impact of knowledge attrition associated with an ageing workforce. 
Improve output time by reducing fix, re-test cycles due to failures/anomalies. 
Align operations and share data resources more effectively internally, with industry and with other NASA Centers to leverage knowledge resources across the Agency. 

**Reduce risk and impact of knowledge attrition associated with an ageing workforce. **
**Improve output time by reducing fix, re-test cycles due to failures/anomalies. **
**Align operations and share data resources more effectively internally, with industry and with other NASA Centers to leverage knowledge resources across the Agency. **

**KM Strategic Plan Key Priorities**

**MSFC PSD KM Strategic Plan**

## Align the PSD KM system with other initiatives (such as the CLV “Integrated System Health Monitoring” [ISHM])

Apply cutting edge technologies and innovation to PSD knowledge assets. 

Increase stakeholders’ awareness of KM technical innovations and benefits

**Apply cutting edge technologies and innovation to PSD knowledge assets. **
**Increase stakeholders’ awareness of KM technical innovations and benefits**

**Strategic Plan Key Priorities (Con’t)**

**MSFC PSD KM Strategic Plan**

## MSFC PSD KM Strategic Plan

- O4

**MSFC PSD KM Strategic Plan**

- O2

- O5

- O6

- O7

- N1

- N2

- N3

- N4

- N5

- N6

- N7

- N8

- N9

- N10

**Strategic &**** ****Technology**

**Operational **
**&**** ****Technology**

**Strategic, ****Operational,**
**& Technology**

- O1

- O3

- O8

## Establish PSD KM system Target Vision (completed)
Define PSD KM System Purpose (completed)
Develop PSD KM System Objectives (completed)
Prioritize PSD KM System Objectives (completed)
Align PSD KM mission/objectives with NASA/MSFC KM missions and objectives 
Charter and form a PSD KM Management Team
Leverage NASA existing and future KM resources. 
Establish Key Performance Indicators (KPI’s)
Develop Stakeholder Management Strategy and Plan
Determine what knowledge content is to be captured and managed (both explicit and tacit)
Identify potential Communities of Practice (CoP)
Results-Based, Deployment of KM System Functionality

**Define PSD KM System Purpose *****(completed)***
**Develop PSD KM System Objectives *****(completed)***
**Prioritize PSD KM System Objectives *****(completed)***
**Align PSD KM mission/objectives with NASA/MSFC KM missions and objectives **
**Charter and form a PSD KM Management Team**
**Leverage NASA existing and future KM resources. **
**Establish Key Performance Indicators (KPI’s)**
**Develop Stakeholder Management Strategy and Plan**
**Determine what knowledge content is to be captured and managed (both explicit and tacit)**
**Identify potential Communities of Practice (CoP)**
**Results-Based, Deployment of KM System Functionality**

**MSFC PSD KM Strategic Plan**

**Strategic Plan Steps**

## 
Identify and prioritize PSD mission-oriented processes to be supported by Knowledge Management
Identify and prioritize PSD support processes to be supported by Knowledge Management
Identify and prioritize PSD strategic management processes to be supported by Knowledge Management
Capture and model “As Is” process activities and details
Identify areas of process waste (queue time, rework, etc.)
Process Improvement:  Design alternative “To Be” processes
Define process metrics for all processes
Perform rough-order-of magnitude cost-benefit analysis for implementation of “To Be” processes

**Identify and prioritize PSD mission-oriented processes to be supported by Knowledge Management**
**Identify and prioritize PSD support processes to be supported by Knowledge Management**
**Identify and prioritize PSD strategic management processes to be supported by Knowledge Management**
**Capture and model ****“As Is” process**** activities and details**
**Identify ****areas of process waste ****(queue time, rework, etc.)**
**Process Improvement:  Design alternative ****“To Be” processes**
**Define ****process metrics**** for all processes**
**Perform ****rough-order-of magnitude cost-benefit analysis**** for implementation of “To Be” processes**

**MSFC PSD KM Strategic Plan**

**Operational Plan Steps**

## Leverage existing collaborative technologies
Integrate new collaborative technologies
Integrate PSDs KM system with other NASA applications
Implement NASA-tuned taxonomy and thesaurus
Improve upon and grow the NASA taxonomy / thesaurus
Negotiate better access to mission enabling contractors’ databases and knowledge bases
Link departmental portal/UI efforts to achieve greater collaboration
Build upon existing infrastructure (physical and application) to accelerate solution delivery time and reduce costs for MSFC PSD KM Systems.
Implement innovative, cutting edge solutions for tacit knowledge capture
Incrementally deploy using a results driven methodology

**Integrate *****new***** collaborative technologies**
**Integrate PSDs KM system with other NASA *****applications***
**Implement NASA-tuned taxonomy and thesaurus**
**Improve upon and grow the NASA taxonomy / thesaurus**
**Negotiate better access to mission enabling contractors’ databases and knowledge bases**
**Link departmental portal/UI efforts to achieve greater collaboration**
**Build upon existing infrastructure (physical and application) to accelerate solution delivery time and reduce costs for** **MSFC PSD KM Systems.**
**Implement innovative, cutting edge solutions for tacit knowledge capture**
**Incrementally deploy using a results driven methodology**

**MSFC PSD KM Strategic Plan**

**Technical Plan Steps**

## KM Strategic Deployment Roadmap

**KM Strategic Deployment Roadmap**

**Deployment of Knowledge Management System**

**Evaluation of Knowledge Management Initiative **

**KM Systems Analysis, Requirements, Design, and Development**

**Infrastructure Evolution**

- Analyze existing NASA, MSFC, and PSD infrastructure
- Align KM and operational strategy
- Develop enabling Infrastructure vision

- Design the KM infrastructure
- Audit existing knowledge assets and systems
- Define the KM team
- Create the KM blueprint
- Develop/augment the PSD KM system

- Deploy the KM solution using a results-driven incremental methodology
- Manage change culture and reward structure

- Evaluate performance
- Measure ROI
- Incrementally refine PSD’s KM system functionality

**Phase 1**

**Phase 2**

**Phase 3**

**Phase 4**

***Iterative Process***

**MSFC PSD KM Strategic Plan**

## Next Steps

**MSFC PSD KM Strategic Plan**

## Phase 2 – KM Pilot Requirements Definition

**Phase 2 – KM Pilot Requirements Definition**

**KM Architecture Guidelines / Requirements**
**NASA IT Standards, Architecture, and Security**
**Content Management**
**Taxonomy / Ontology**
**Linguistics**
**Business Rules**
**Personalization for Users & Disciplines**
**Vendor Qualifications, Vision, Ability to Execute**

## Phase 3 – KM Pilot Architecture Design

**Phase 3 – KM Pilot Architecture Design**

**Develop Architectural Alternatives**
**Select Components**
**Select Architecture**
**Develop Top-Level Architectural Solution:**
**Aligned With Key Business Drivers- Supports Business Rqmnts.**
**Based On Proven Architectural Patterns**
**Well Defined To Allow Next Step Actions**
**Standards-based, Secure, Scalable, And Extendible**

## Phase 4 – KM Development & Evaluation

**Conduct SRR of the System Requirements Spec from Phase 3**
**Generate Software Design Spec (SDS)**
**System and Software Preliminary Design**
**Conduct Preliminary Design Review (PDR)**
**Complete System and Software Design **
**Conduct Critical Design Review (CDR)**
**Software Coding and Unit Test**
**System Integration and Test**
**System Deployment / Training**

**Phase 4 – KM Development & Evaluation**

## MSFC PROPULSION SYSTEMS DEPARTMENTConceptual / NotionalUser Interface & System Architecture 

**MSFC PROPULSION SYSTEMS DEPARTMENT****Conceptual / Notional****User Interface & System Architecture **

**"Managing Knowledge for Successful Mission Operations"**

*Collaborate. . .     Communicate. . .     Innovate. . .     Motivate*

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Configurable Points of Entry**
**Integration with Existing web page (SSO)**
**Desktop tool (ICON)**
**Launch Bar**

## Find experts to help you solve your problems 
Share information Agency-wide 
Collaborate with people of similar disciplines 
Share information in a secure collaborative environment 
Expand your data collection capabilities
Expand your knowledge of your disciplines 

**Share information Agency-wide **
**Collaborate with people of similar disciplines **
**Share information in a secure collaborative environment **
**Expand your data collection capabilities**
**Expand your knowledge of your disciplines**

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Communities of Practice (CoP) Benefits**

## MSFC PSD KM PROJECTConceptual User Interface

**Communities of Practice – Collaboration**
**File Sharing, Tools, Favorites, Discussions & Chat**
**Group Calendar, Tasks, & Reminders, Discussion Forums**

## MSFC PSD KM PROJECTConceptual User Interface

**Communities of Practice – Collaboration**
**Pictures, Photographs, & Images**

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Communities of Practice – Collaboration**
**“****Ask a Question”, Advanced Search**

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Communities of Practice – Collaboration**
**Tacit Knowledge Capture Process**

## MSFC PSD KM PILOT Conceptual System Architecture

**MSFC PSD KM PILOT**** Conceptual System Architecture**

**Notes:**
Service Oriented Architectures
In the past, enterprise applications needing to interact had to be tightly bound with proprietary APIs.
These interfaces were built one at a time for specific task enablement and could be easily broken by a change in configuration at either end of the information transaction chain. The new service oriented
architectures (SOAs) depicted in Figure 2 are based on Web services. There are three fundamental
components to Web services:
	 SOAP (simple object access protocol) - the transport layer for XML; it is the means of moving content from one application to another.
	 UDDI (universal description, discovery and integration) - this is a kind of central "yellow pages“ where a Web application can seek and discover other Web services it may need in order to complete an electronic transaction.
	 Web Services Description Language (WSDL) - allows a service to describe how it functions and how another application can invoke its services

Unlike previous interfaces which are usually bolted together with proprietary APIs, the new service
oriented architectures are typically loosely coupled. SOAs are self-describing and bind together dynamically at the moment that the components are needed. This provides a more flexible and granular application interface.

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Graphic “Drill Down” Capability**
**Browse Assembly Level**

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Graphic “Drill Down” Capability**
**Browse Assembly Level**

**High Pressure Oxidizer Turbopump**
**  **

** ****View**

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**High Pressure Fuel Turbopump**
**  **

** ****View**

**Graphic “Drill Down” Capability**
**Browse Assembly Level**

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Graphic “Drill Down” Capability**
**Browse Assembly Level**

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Graphic “Drill Down” Capability**
**Browse Assembly Level**

**First Stage Turbine Blade**
**  **

-  **View**

## MSFC PSD KM PROJECTConceptual User Interface

**MSFC PSD KM PROJECT****Conceptual User Interface**

**Graphic “Drill - Down” Capability**
**Component Details View**

**Find Number:****	****0123456789**
**Quantity (per build):****	****123456**
**Drawing Number:****	****7890-1234**
**Material:****	****	****Super Alloy**
**                                           **

**Material Properties**

**Technical Reports**

## MSFC PSD KM PROJECTConceptual User Interface

**Graphic “Drill - Down” Capability**
**Resources, Links, Technical Data**

**Notes:**
www.adobe.com

## Paul Caraccioli
Combustion Devices Design & Development Branch
Propulsion Systems Department 
NASA / MSFC / ER32
Paul.A.Caraccioli@nasa.gov
256.544.0064

**Paul Caraccioli**
**Combustion Devices Design & Development Branch**
**Propulsion Systems Department **
**NASA / MSFC / ER32**
**Paul.A.Caraccioli@nasa.gov**
**256.544.0064**

**Dr. Randy K. Smith**
**Department of Computer Science**
**University of Alabama**
**RSmith@cs.ua.edu**
**205.348.6363**

**Bill Mommsen**
**Intergraph Corporation**
**Security, Government & Infrastructure (SGI) Division**
**Bill.Mommsen@intergraph.com**
**256.730.8179****  **

**MSFC PSD KM PILOT**

**MSFC PSD KM Pilot Project Information -**

## Questions“Knowledge Management Is Getting The Right Information To The Right People At The Right Time.”          --  NASA Strategic Plan for Knowledge Management

**Questions****“Knowledge Management Is Getting The Right Information To The Right People At The Right Time.”****          **--  NASA Strategic Plan for Knowledge Management