# Presentation: 034609

## MISO Business Plan: Enhanced Reliability, Customer Service & Market Implementation

**James P. Torgerson,**
**President & CEO**
**Midwest ISO**

**December 17, 2003**

## Topics for Discussion

** ****Midwest ISO – A Brief Introduction  **
** ****MISO Business Plan**
** ****Lessons Learned**
** ****Improved Reliability**
** ****Joint Operating Agreement**
** ****Outreach**
** ****Midwest Market Update**

## Midwest ISO – A Brief Introduction

- The Midwest ISO is an independent, non-profit entity that monitors the transmission grid of high voltage electricity across much of the Midwest.
- Operational since December 15, 2001
-  35 Control Areas
-  23 Transmission Owners
-  Two Centers
-  Carmel, IN
-  St. Paul, MN
-  One Reliability Region

*Midwest ISO – A Brief Introduction*

## MISO Business Plan

**Enhanced Reliability**
**Meet or exceed expectations**
**Regain customer trust in reliability function**
**Customer Service**
**Be pro-active**
**Listen**
**Respond promptly**
**Carry out responsibilities timely**
**Market implementation**
**Communicate benefits of markets**
**Flawless schedule implementation**
**Thorough trials & testing**

## Lessons Learned

-  The events of August 14th have raised the bar and renewed our focus on  reliability
-  We are applying lessons learned from an unfortunate situation as we move forward
-  We are aggressively implementing robust reliability tools on an accelerated schedule
-  Restoring public confidence is critical

*Lessons Learned*

## Improving Reliability – What We’ve Done Since August 14

**State Estimator – Began Implementation of Enhancements**
- 	Added 15,000 data points to MISO model
**Flowgate Monitoring Tool**
- 	Added 217 additional Flowgates
**Alarming**
- 	All real-time voltages and MW flows vs. limits 100 k and above
**Control Room Enhancements**
- 	Real-Time overview displays in MISO Control Room greatly 	enhanced
- 	Increased staffing and bolstered training of Control Room 	personnel

*Improving Reliability – What We’ve Done Since August 14*

## Improving Reliability – Upcoming Activities

- 	* Provide additional Reliability Coordinators
- 	* Provide shift supervisors
- 	* Hire new Executive Director for St. Paul Office
**Enhanced Voice Communication System**
- 	* Installation of new Turret Phone System in Control 	Center during 1st quarter 2004
-   **Comprehensive Operator Training Program**
-    	*  Simulator Training
- 	* Cross-Training with Control Areas

*Improving Reliability – Upcoming Activities*

## Joint Operating Agreement With PJM

-  Mutual Data and Communication Exchange
-  Complementary System Processes
-  Coordinated System Congestion Management
-  Coordinated System Planning
-  Arrangements with other entities bordering MISO

## Outreach

-  Increase external awareness
-  Collaborative effort for Market tariff
-  Support stakeholder readiness for markets
-  Continuous input from Organization of MISO States
-  Taking a leadership role among RTOs/ISOs in evaluating strengths and weaknesses and training operators

## Midwest Market Update

-  **December 2004**** ****–**** ****Market launch**
- 	* March 2004 – Initiate Trials
- 	* March 2004 – Tariff filing
- 	* August 2004 – Parallel operations
- 	* October 2004 – Final Trials