# Presentation: 800464

## EOS Pilot for Lessons LearnedWorking sub-GroupMeeting #13

**Paul Brandinger:  301-286-4571; Paul.Brandinger@gsfc.nasa.gov**

**EOS Pilot for Lessons Learned****Working sub-Group****Meeting #13**

## EOS Lessons Learned Working Group Agenda

- 0900 – 0915	Activities since last Working Group Meeting	P. Brandinger
- 0915 - 0930	Draft GPG for Lessons Learned		P. Brandinger
- 0930 – 0945	Library Resource Support			G. Hodge
- 0945 – 1000	Web Site and Portal Development		S. Naus
- 1000 – 1005	Lessons Learned TV			P. Brandinger
- 1005 – 1025	What is Needed from GSFC/Next Steps	P. Brandinger
- 1025 – 1025	Discussion and Plan for Next Month		Working Group

## Progress to Date

- 	_Topic_			  _Metric_			_Schedule_
- GPG Preliminary Draft 		  Document		24 June
- Mini-Course #8; Paul Ondrus	  Brown-Bag Lunch	11 July
- Video Content Organization	  Transfers to Library	Ongoing
- Library Data Organization	  Discussions		Ongoing
- Portal Development		  Discussions		Ongoing
- EOS Pilot Home Page Updates	  Ongoing		Weekly
- Lessons Learned TV Schedule	  Ongoing		Weekly
- Brief to Management Council	Presentation		21 July

## Slide 4

## Mission Operations

**Its Relationship to Projects and Users**

**Paul Ondrus **
**ESMO Project Manager**

- July 11, 2003

## Library Resource Support

- Identifying resources of interest and relevance to the EOS Projects per the Project category structure
- Electronic journals
- Library catalog
- NASA and external databases
- Links to standards and handbooks
- Video content
- EOS Lessons Learned TV Webcasting provided for three months
- Common metadata structure being defined for common link between GSFC resources

## EOS Lessons Learned Portal

- Ability to enter and search for lessons – 5 May
- Upload spreadsheet for limited users
- Make results page sortable on each column
- Add Library search channel
- Aggregation of search results
- Reactive license
- Vivisimo taxonomy tailoring feature
- Funding for purchasing license
- Expert identification of EOS staff – 12 May
- Import EOS spreadsheet into myExpert
- Impact to user account in myGoddard
- Staff profile for email push of content – 1 Jun
- Autonomy’s Knowledge Update feature
- Generic email push
- EOS Project library integration – 19 May
- Continue mining of system
- Passworded system mining

- Chat capability – mid Jun
- Investigate Sun’s integrated IM tool
- Integrate Jabber tool into portal
- Survey feature – 1 Jun
- Integrate survey tool into portal
- News – 15 May
- Add News channel
- Content channel creation for EOS staff
- Establish development box
- Train EOS staff
- Integration of other GSFC systems
- SOARS, NCR, FARS, HSTARS, etc.
- Create methodology/agreements

## Slide 8

## LLTV Schedule

## What Have we Learned so Far

- One size does not fit all; multiple processes and techniques are required
- Databases do not solve problems for Projects and people
- Staff interest alone cannot support active involvement
- Value-adds to existing work processes will drive participation
- Project, staff and organization needs, interests and perspectives result in different priorities for the same lessons learned activities

## What is Needed from GSFCfor Lessons Learned to Succeed

- Project Manager endorsement is essential
- Center, Directorate and Program Office must establish capture and sharing of knowledge across Projects as a priority
- Projects require infrastructure to be provided by the Center
- Tools and resources from other Directorates are part of this process
- Center guidelines for Project management need to be aligned with Agency process standards
- The review process should reinforce sharing of lessons learned
- Cultural change cannot be motivated from the grass-roots and it takes time
- Center leadership is necessary to encourage staff involvement

## Knowledge Management Support to the EOS Pilot

- Center, Directorates and Program Offices must establish capture and sharing of knowledge across Projects as a priority
- Center leadership is necessary to encourage and motivate staff involvement
- Center procedures are needed for integrating recurring process within workflow

## SMO Support to the EOS Pilot

- The review process should reinforce sharing of lessons learned
- Lessons extraction from existing resources
- Problem, failure, incident and anomaly reports
- Weekly activity reports and monthly status reviews
- Independent review team reports
- Top Ten lists
- Requests for actions
- Project risks
- Award fee letters and Quarterly Executive Dialogs
- Final reports, after-action reviews and case studies

## Activities in the Coming Month

- Obtain feedback from HR on matching funds for rewards
- Rollout Portal with; LL access; search tools; surveys; profiles; Library access
- Projects to actively support capture processes
- Expand in-reach communications efforts
- Kick-off people-to-people facilitation process; mentoring, experts & retirees
- Apply metrics to the process
- Conduct interviews using video capture

## Backup

## Pathways to Success

- Staff doesn’t know what they don’t know
- What they don’t know keeps changing
- Old habits die hard

**Notes:**
As we all know, this doesn’t just apply to PI’s but to all research staff.
Start with the basics – GCP’s /Regulationsand keep going back to basics. 
Education – mandatory, individual, group sessions, multiple sessions/formats (speakers, web-based)
Engage dept head, for both good/bad
Education – public – transplant support group; focus groups that COOP group at PP hold for informed consent; surveys

Old habits—this is the way we’ve always done it

## 
The Learner comes first 
All members of the community are learners and must strive to make learning relevant and connected. 
Learning is transformative and personal, and cannot be predicted or controlled.
Access must be a critical factor in decision making. 

- The Learner comes first
- All members of the community are learners and must strive to make learning relevant and connected.
- Learning is transformative and personal, and cannot be predicted or controlled.
- Access must be a critical factor in decision making.

- O’Banion Terry (1997),  _A Learning College for the 21__st__ Century_, American Council on Education Series, Oryx Press

**Guiding Principles**

##    “No one wants to learn by mistakes, but we cannot learn enough from success to go beyond the state of the art ....Such is the nature not only of science and engineering, but of all human endeavors.”

**Michael Faraday (1791-1867)**