# Presentation: 489066

- Voice Teleconferencing
- Services (VoTS)
- Interactive Teleconferencing
- Workshops
- Karin Ludwig, WorldCom Conferencing
- Frank Swick, Diane Hammons,
- VoTS Customer Advocates

## VoTS Interactive Teleconferencing Workshops

- Agenda
- Discussion and/or Demonstrations of:
- Online Reservation System (ORS)
- NetConferencing
- Instant Meeting
- Participant Feedback
- Please provide feedback on whether NetConferencing and Instant Meeting would be of value to VoTS users.

## Online Reservation System (ORS)

- ORS is a management tool that allows VoTS users to schedule, modify and cancel voice conferences via the Internet.
- ORS was tested and approved by the VoTS user community:
- ORS test users consisted of 58 users from 6 NASA sites including NASA employees and contractors.
- All test users providing feedback recommended that ORS be made available to all VoTS users.

## ORS Features

- Use the Internet to schedule audioconferences without the requirement of special software.
- _[http://www.e-meetings.wcom.com ](http://www.e-meetings.wcom.com/)_
- Schedule in real time
- Immediate web page and email confirmation
- Ability to modify, cancel or schedule Unattended and Standard (operator assisted) Level conferences

## ORS Requirements

- To ACCESS the ORS:
- Complete the online registration form to receive a username and password.  The form is located at the VoTS web site:
-  http://www.nisn.nasa.gov/Doc_Repos/vots/index.html.
- To USE the ORS:
- Establish a connection to the Internet.  (WCOM recommends a LAN connection vs. a dial-up connection.)
- Use one of the following Internet browsers:
- Microsoft’s Internet Explorer – version 4.01 or higher.
- Netscape Navigator – version 4.06 or higher

## ORS Security 

- User authentication – user name and password combination is validated.
- The user’s password must be changed during first log in and every 30 days.
- The user’s password is revoked after the 4th failed attempt.
- The user’s account is deactivated after 90 days of inactivity.
- Encryption and Decryption of data is sent between the client and the server (this is performed for both the request and the response).

## ORS Support

- For assistance with ORS call the NASA Help Desk at 1-800-424-9920 or 544-HELP (4257) at MSFC.
- Tell the Help Desk Analyst that you need assistance with ORS and they will connect you with the ORS Help Desk at WorldCom.
- A VoTS Customer Advocate will follow-up to make sure your problem was resolved.

## ORS Support 

- A presentation and documentation will be provided to VoTS
- ORS user training will be scheduled at a later date.

## NetConferencing

- What is NetConferencing?
- An electronic meeting that allows VoTS users to share presentations and documents on the Internet while listening to an accompanying audio conference
- Supports 2 - 500 Participants
- Uses existing Internet access (LAN, WAN, Dial-up)
- NetConferencing is not an approved feature of VoTS.  Participant feedback will be requested to determine if it will be available in the future.

## NetConferencing

- Why use NetConferencing?
- Expands the reach of your meetings by letting participants join without leaving their desks
- Increases information retention by providing real time color visuals
- Host has control over what participants see
- Enhances current audio-only meetings
- Three levels of security
- Training/Certification provided

## NetConferencing Specifications

- No special software required (plug-ins for leader)
- Java Enabled web browser
- Internet Explorer 4.01+ or Netscape Navigator 4.01+
- Any Internet access method (WAN, LAN, Dial-up)
- Separate phone line for audio
- Available only with Standard Level (Operator assisted) conferences

## NetConferencing Features: 

- Net Registration: capture key information
- On-Line Reservations: schedule via the web
- Web Touring: guided tour of the Internet
- These features are available with NetConferencing but may _not_ function through NASA’s firewalls:
- Internet Chat: chat openly or privately.
- Internet Q&A: signal questions to host
- Live Demo: share applications
- Internet Polling: capture immediate feedback

## How Secure is NetConferencing? 

- Three levels of security:
- Audio password
- NetConference name
- NetConference password
- Meetings can be monitored fulltime or periodically
- No customer meeting materials are stored or maintained by WorldCom, unless instructed by customer
- Link-level encryption on dedicated circuits between a client site and a WorldCom site is technically possible

## NetConferencing Demonstration

- This workshop is being delivered using NetConferencing
- Each participant accesses the conference by two methods:
- Audioconference accessed by a toll free number and pass code
- Presentation accessed through the Internet

## Instant Meeting

- Instant Meeting is a reservation system allows VoTS users to schedule conferences using a pre-assigned toll free telephone number and personal identification number (PIN).
- Instant Meeting is _not_ an approved registration method for VoTS.  Participant feedback will be requested to determine if it will be available in the future.

## Instant Meeting Features

- May be used to schedule Unattended Level conferences only
- The conference is controlled by the conference leader, not an operator
- Provides call leaders with their own fixed dial-in numbers & pass codes for all future meetings
- No reservations are required
- Two pass codes are required to initiate the conference:
- Leader & Participant

## How Instant Meeting Works: 

- The VoTS user sets up a “subscription” with the maximum number of ports required.
- At time of meeting, your participants dial in to the assigned toll-free or toll number and enter the participant pass code.
- The participants will hear music on hold until the leader arrives.
- When the leader dials in and enters the leader pass code, the call will begin.

## Is Instant Meeting Secure? 

- Yes!  The dial-in number and participant pass codes are useless without the leader pass code.
- The pass codes are 6 digits (hard to hack), and can be changed.
- The call starts only when the leader arrives, and ends when the leader hangs up.
- If the leader doesn’t dial in, the call terminates after 20 minutes.

## VoTS User Feedback

- Do you feel that NASA should offer NetConferencing for VoTS Users?
- Would you use NetConferencing?
- Do you feel that NASA should offer Instant Meeting as an option for reserving voice conferences?
- Would you use Instant Meeting?