# Presentation: 513345

## FS21

***L O C K H E E D  M A R T I N***** **
**FS21**
**Flight Service for the 21****st**** Century**

**JANUARY 2007**

**Notes:**
Voice Communication System (VCS)Hell

Composed of the Voice Communication System Sub-Systems (VCSS) One at each FS 21 Site
Comprised of:
    Voice Switch
        Routes Radio and In-Coming Landlines
    Operator Positions
        User interface Touch Entry Device (TED)
    SMART Software
        Used to configure, maintain, observe, program system hardware
        Used to perform all Administrative functions
Note:     All communications are recorded and archived

## Currently:

***Currently:***
***58 Facilities***

## At Transition:

***At Transition:***
***3 Hubs & 17 Continuing Sites***

- PRESCOTT
- HUB

- WASHINGTON
- HUB

- FT. WORTH
- HUB

## 15 New

***15 New***
***Flight Plan Areas***

**Denver**
**FPA**

**Leesburg**
**FPA**

**Hawaii**
**FPA**

## 57 Inflight 

***57 Inflight ***
***sectors***

**Terre Haute**
**IF Sector**

**Anderson**
**IF Sector**

**Denver**
**IF Sector**

## 57 FLIGHT DATA/

***57 FLIGHT DATA/***
***NOTAM sectors***

**Great Falls**
**F/D Sector**

**Anniston**
**F/D Sector**

**Albuquerque**
**F/D Sector**

## ONE VIRTUAL Flight Service

***The New Concept...***

_***ONE***_*** VIRTUAL Flight Service***

**Notes:**
Voice Communication System (VCS)Hell

Composed of the Voice Communication System Sub-Systems (VCSS) One at each FS 21 Site
Comprised of:
    Voice Switch
        Routes Radio and In-Coming Landlines
    Operator Positions
        User interface Touch Entry Device (TED)
    SMART Software
        Used to configure, maintain, observe, program system hardware
        Used to perform all Administrative functions
Note:     All communications are recorded and archived

## BETTER SERVICE!

***Same Job...***

***New Tools...***

***BETTER SERVICE!***

**Notes:**
Voice Communication System (VCS)Hell

Composed of the Voice Communication System Sub-Systems (VCSS) One at each FS 21 Site
Comprised of:
    Voice Switch
        Routes Radio and In-Coming Landlines
    Operator Positions
        User interface Touch Entry Device (TED)
    SMART Software
        Used to configure, maintain, observe, program system hardware
        Used to perform all Administrative functions
Note:     All communications are recorded and archived

## Call Tree

- DCA FRZ Calls do
- Not roll over to adjacent
- Flight plan areas

***Call Tree***

- Area ofInterest(AOI)?

- Play TIBS message

- Assign call to Help Desk

- Assign call to most qualified, least recently used, available Specialist

**877-4-TIBS-WX**

- Record Fast File message

- Play general info message

- Area ofInterest(AOI)?

- Selectionwithin AOI?

_***Features***_
-  Intelligent Voice Recognition
- Calls Answered by Most Qualified Specialist, Regardless of Physical Location of the Specialist
- Separate Nationwide Number for TIBS
-  Pilot Profile Automatically Opens based on Caller ID
- Pilot Profiles Reduce Need to Transcribe Information,  Thus Reducing Errors

***Briefer***

***Help  Desk***

***General info (Alpha, Bravo, ...)***

***Fast File***

- Selection?

**800 - WX - BRIEF**

**877-4US-NTMS**

- Assign call to most qualified, least recently used, available FD Specialist

- Area ofInterest(AOI)?

**866-225-7410**
**DCA FRZ**

**PBX**
**Outside line**

- Supervisor

- Supervisor

- Supervisor

- Supervisor

***TIBS***

**Notes:**
Voice Communication System (VCS)Hell

Composed of the Voice Communication System Sub-Systems (VCSS) One at each FS 21 Site
Comprised of:
    Voice Switch
        Routes Radio and In-Coming Landlines
    Operator Positions
        User interface Touch Entry Device (TED)
    SMART Software
        Used to configure, maintain, observe, program system hardware
        Used to perform all Administrative functions
Note:     All communications are recorded and archived

## Automated TIBS & HIWAS Messages

_***Features***_
**Automatically Reads Aviation Weather and Converts text into   Intelligible Speech**
** ****Records Speech Files for HIWAS Broadcasts and TIBS messages as the Information Changes**
** ****HIWAS updated within 10 minutes of receipt of data**
** ****TIBS updated every 30 minutes**

_***Automated TIBS & HIWAS Messages***_

_***Benefits***_
-    **More Frequent Updates to HIWAS Broadcasts and**
**     ****TIBS Recordings**
**   ****Clear & Consistent Voice, Enunciation, and Speaking**
**     ****Rate Make Recordings Easier to Understand**

## TIBS Areas 

***TIBS Areas***** **

**For publication in AIM**

## HIWAS Outlets

***HIWAS Outlets***

## Integrated

***Integrated***
***Pilot***
***Web Portal***

_***Features***_
**  ****Personal Home Page Can be Customized with Selected Weather**
**    ****Products for Pilot’s Specific Area of Interest**
**  ****Same Weather, NOTAMs, TFRs, & SUAs as Specialists**
**  ****Briefings Color-Coded for Personal Minimums (IFR, MVFR, & VFR)**
**  ****Briefings Include Local NOTAMs**
_***Benefit***_
**  ****Enhanced Safety by Improved Common Situational Awareness**
**    ****Between Pilots and Specialists (Shared Common Picture**
**    ****of Weather, NOTAMs, TFRs, & SUAs)**

**Notes:**
Voice Communication System (VCS)Hell

Composed of the Voice Communication System Sub-Systems (VCSS) One at each FS 21 Site
Comprised of:
    Voice Switch
        Routes Radio and In-Coming Landlines
    Operator Positions
        User interface Touch Entry Device (TED)
    SMART Software
        Used to configure, maintain, observe, program system hardware
        Used to perform all Administrative functions
Note:     All communications are recorded and archived

## Voluntary

***Voluntary***
***Pilot and Aircraft Profiles***

_***Features***_
**  ****Profiles Include: Favorite**
**    ****Plans, Routine & Emergency**
**    ****Contact Info & Aircraft**
**    ****Performance Data**
**  ****Public Info & Events**
**  ****Kiosks Provided to FBOs**

_***Benefits***_
**  ****More personalized and**
**   ****efficient service (due to**
**   ****pilot profiles)**
**  ****Pilots may be automatically**
**   ****notified by email or text**
**   ****message for hazardous**
**   ****weather & TFR alerts**
**   ****that impact their**
**   ****filed flight plans**

**Notes:**
Voice Communication System (VCS)Hell

Composed of the Voice Communication System Sub-Systems (VCSS) One at each FS 21 Site
Comprised of:
    Voice Switch
        Routes Radio and In-Coming Landlines
    Operator Positions
        User interface Touch Entry Device (TED)
    SMART Software
        Used to configure, maintain, observe, program system hardware
        Used to perform all Administrative functions
Note:     All communications are recorded and archived

## Transition of Operations

**By**
**August**
**2007**

**People**
- ~1000 Specialists
- All LM Employees
**Facilities**
- 20 (3 HUBs; 17 Existing AFSS)
- 3 HUBs New; 17 Refurbished
**Systems**
- FS21
**Processes**
- Order 7110.10
- National Procedures
- National CM

**People**
- ~1900+ Specialists
- FAA Employees transfer to LMC
**Facilities**
- 58 Sites
- Various Conditions
**Systems**
- M1FC/FSDPS
- OASIS
**Processes**
- Order 7110.10
- 58 Local Procedures
- 58 Local/Regional Configuration Management (CM)

**October 4, 2005**

***Transition of Operations***

## Aeronautical Pubs and Charts

-    **No changes required for charts – Radio call and frequencies remain the same       ###  ****HUGE COST SAVINGS TO FAA****   ###**
**   ****Minimal changes required in Airport/Facility  Directories**
**  ****AIM changes to follow once consolidation effort under way**
**  ****Document change Proposals (DCP) kept to a minimum, but more will be forthcoming as system knowledge matures and capabilities better understood**
**  ****EFAS remains the same, i.e., radio calls and outlets still aligned with ARTCC airspace**

_***Aeronautical Pubs and Charts***_

## Notices to Airmen (NOTAMs)

-    **No changes to NOTAM processing, formatting or dissemination. **
** ****Document change Proposals (DCP) to NOTAM handbook kept to a minimum, but more will be forthcoming as system knowledge matures and capabilities better understood**
**  **_**All**_** Local NOTAMs resident in single national database, available to all specialists.  Pilots will also have access to local NOTAMs via web portal**
**  ****New, single national NOTAM telephone number using ACD to route caller to correct Flight Data Position.  Notifications & coordination to be done in concert with facility closure waterfall.**
**  ****Tower light outage processing automated with FCC ASR**
** ****listing of tower locations by name and/or Latitude/longitude**

_***Notices to Airmen (NOTAMs)***_

## Fred Gibbs

**Lockheed Martin Information Technology**

***Fred Gibbs***

**Operations Subject Matter Expert**

**Aviation Research & Consulting Group**

*for*

**Washington Consulting Group**

*for*

**Notes:**
Voice Communication System (VCS)Hell

Composed of the Voice Communication System Sub-Systems (VCSS) One at each FS 21 Site
Comprised of:
    Voice Switch
        Routes Radio and In-Coming Landlines
    Operator Positions
        User interface Touch Entry Device (TED)
    SMART Software
        Used to configure, maintain, observe, program system hardware
        Used to perform all Administrative functions
Note:     All communications are recorded and archived

## Fred Gibbs

***Fred Gibbs***

**Operations Subject Matter Expert**

**Washington Consulting Group**

**Notes:**
Voice Communication System (VCS)Hell

Composed of the Voice Communication System Sub-Systems (VCSS) One at each FS 21 Site
Comprised of:
    Voice Switch
        Routes Radio and In-Coming Landlines
    Operator Positions
        User interface Touch Entry Device (TED)
    SMART Software
        Used to configure, maintain, observe, program system hardware
        Used to perform all Administrative functions
Note:     All communications are recorded and archived