# Presentation: 736536

## 
Grants.gov Contact Center
1-800-518-4726
support@grants.gov

**Grants.gov Contact Center**
**1-800-518-4726**
- _[support@grants.gov](mailto:support@grants.gov)_

**Notes:**
Self Introduction 
Name and Title
PMO Introduction
There is a dedicated staff of 5 Program Advisors, who make sure the program runs smoothly
Contact Center Introduction and Contact Information
Grants.gov has a Contact Center staffed with excellent Customer Care Operators (CCOs)
CCOs are trained to handle issues related to information on Grants.gov and any technical issues that deal with the submission of a grant application
Contact Center Hours of Operation: Monday – Friday 7am to 9pm Eastern Time
You can call the Contact Center at 1-800-518-4726 (number shown) 
or you can reach the Contact Center via email at support@grants.gov 
The Contact Center does not answer questions or deal with issues pertaining to a specific grant opportunity
Callers with this type of concern are asked to contact the Agency Point of Contact listed on the synopsis or cover page of the application

## Registration only required for submitting an application via Grants.gov
Process is two-phased for increased organizational security and efficiency for conducting business with the federal government.

		Phase I:   Prepare your organization
		Phase II:  Prepare yourself

- Process is two-phased for increased organizational security and efficiency for conducting business with the federal government.
- 		Phase I:   Prepare your organization
- 		Phase II:  Prepare yourself

**Register Today!  **

**Notes:**
Registering with Grants.gov
You can search for grant opportunities (download and fill-in a grant application package) before you register with Grants.gov; however you must be registered to submit a grant application package
Registration is a one time process (no renewal required)
The registration process can be broken down into 2 phases:
 organizational preparation
 self preparation 
 2 phases of the registration process ensure increased organizational security and efficiency conducting business with the federal government
To start the registration process visit the Get Registered section of the website
A helpful Registration Checklist is provided for both Organization and  Individual Registration on the Get Registered page
The Registration process normally takes 3-5 business days, however it may take up to 2 weeks
Why could registration take up to 2 weeks
IRS system check (according to Vince) – All names and information entered must be consistent (i.e. “The International House of Pancakes”, shouldn’t be entered as simply “International House of Pancakes” or “IHOP” 
Other Reasons.....??????
So remember to register early!

## Grants.gov Homepage

**Grants.gov Homepage**

**Notes:**
Navigating the Grants.gov Homepage 
Left Navigation Bar
Applicant information is available under the For Applicants section in the left navigation
Applicants can use the left navigation to:
Find Grant Opportunities
Get Registered with Grants.gov
Track a Submitted Application Package
Find Resources to guide you through the steps of the Grants.gov application process
There are also helpful links in the right hand navigation bar
Grants.gov publishes a quarterly newsletter which you may sign-up for using the “Quick Links”
The “Quick Links” in the right navigation bar allow you to quickly navigate to the most commonly used access points and information 
You can use the Quick Links to:
Search for Grants
Sign up for Grant Email Alerts – which notify you via email each time a new opportunity is available
Get Registered – if you are new to the site or have not already
Login – if you are already registered as an applicant
Login – if you are already registered as the E-Biz POC
“What’s New This Week at Grants.gov” section, features new and existing information relevant to current program and system status
Most “What’s New This Week bullets” are posted for approximately 2 weeks; however there are some that persist due to the relevance of their topic
i.e. – “Verify if your Adobe Reader Version is Compatible with Grants.gov” is a bullet that persists since it has been a hot topic with many applicants

## Applicant Resources

**Applicant Resources**

**Notes:**
Help for the Applicant - Applicant Resources
Applicant Resources are found under the For Applicants section of the Left Navigation bar
On the Applicant Resources page there are many valuable tools to help you through Finding, Applying and Submitting an application package 
Type of resources and information found on this page include various well written ;-):
FAQs
User Guides
Animated Tutorials (on the Grants.gov Program and completing an application package)
You can also find on this page:
Links to publications such as brochures and our Quarterly Succeed Newsletter
Links to Download all the Free software necessary for use with Grants.gov
You will need to download both PureEdge and Adobe Reader 8.1.2 (until the transition is complete)
Helpful glossary full of terms used on Grants.gov
Links to Stakeholder Webcasts
And other helpful links

## Find - Basic Search

**Find - Basic Search**

**Notes:**
Basic Search
You can do a “keyword search” to find what you are looking for. 
The keyword search is powered by Google technology
You can also use the Funding Opportunity Number (FON) (found on Federal Register Notices)
Or use the CFDA number to perform a basic search
In this example we are doing a keyword search that we will utilize to walk you thru an example of how to Find and Apply

## Cover Sheet  

**Cover Sheet  **

**Notes:**
The Coversheet Explained
The cover sheet allows you to navigate through the form 
Show buttons- There are radio buttons at the top of the screen that all you to perform certain functions
Save – saves the application package to your computer or drive you designate
Print – allows you to print the form you are viewing
Cancel – useful if you select the wrong package, takes you back to Grants.gov where you can open the proper package
Show pre-populated information about the opportunity – lets you know you have the right opportunity
Check Package for Errors – not a spell check, makes sure that all fields contain the proper type of information, checks mandatory fields
Save & Submit – only becomes active once the package has been checked for errors and saved 
In order to complete Mandatory documents you need to select with your mouse and click Move Form to Complete button
You cannot open the form by double clicking it, you must select it in the Mandatory Documents for Submission box and click the Open Form button
There may be optional documents that need to be completed.
 These documents should be moved from the left hand side to the right hand side under optional documents for submission to be completed
Agency Contact information is listed on the coversheet; if you have any questions regarding the grant opportunity applicants should contact this individual

## Track My ApplicationApplicant Submission

- Receipt
- Grants.gov E-mail Verifying Receipt
- Validation
- Grants.gov E-mail Verifying Successful Submission
_**OR**_ Rejection Due to Errors
- Transmission to Agency
- E-mail Sent Once Agency Retrieves Submission
- If Agency Assigns Tracking #

**Notes:**
After Application Submission
You will be contacted via email at least 3 times after your submission
For each step in the submission process (within 24 to 48 hours after submission)
Receipt email – confirms receipt of package by Grants.gov system
Validation email – confirms validation of package components by Grants.gov system
Grants.gov validation is for technical components only (Grants.gov does not review the submission content or evaluate it for awards)
Transmission to Grantor Agency Email
The Grantor Agency may also send an email confirmation with an Agency specific tracking number for use with their system

## Tips

**Tips**

- Limit File Attachment Name to Under 50 Characters
- Use Numbers to Indicate Correct Sequence
- Do Not Use Any Special Characters (Ex. -, %, /, #, ) or Spacing in the File Name or for Word Separation
- The Exception is Underscore ( _ )

## Grants.gov Contact Center
Monday – Friday, 7 AM – 9 PM ET
1-800-518-4726
support@grants.gov

- Monday – Friday, 7 AM – 9 PM ET
- 1-800-518-4726
- _[support@grants.gov](mailto:support@grants.gov)_

**Grants.gov Support  **

**Notes:**
Grants.gov Support
The Grants.gov Contact Center is open Mon- Fri. 7 am – 9 pm Eastern time
Please contact us to get help finding applying and submitting a grant application