# Presentation: 730369

## MTACConsistency Workgroup             # 86Update

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**Notes:**
Today we’re here to talk about the MTAC Workgroup on Consistency.

We will discuss the new Consistency workgroup and the direction the group is taking. We will also discuss the results of the group to date. 

## Workgroup Leaders

- Sue Taylor – (Industry Co-Chair) Prudential
- Pritha Mehra – (Postal Co-Chair) USPS – Business Mail Acceptance
- Sherry Freda – (Postal Co-Chair)  USPS – Mailing Standards

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## Mission
  “The mission of this workgroup is to identify inconsistencies in Mailing Standards and Business Mail Acceptance and to determine what resolutions can be made to make things more consistent”.

-   “The mission of this workgroup is to identify inconsistencies in Mailing Standards and Business Mail Acceptance and to determine what resolutions can be made to make things more consistent”.

**MTAC Consistency Workgroup **

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## Workgroup Activity
Five meetings to date
Team focused on top consistency issues
Minutes in MITS

- Five meetings to date
- Team focused on top consistency issues
- Minutes in MITS

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**MTAC Consistency Workgroup **

## Issues Addressed
  DMM
  MERLIN acceptance
  General acceptance
  Address Change Service
  Communication Vehicles

-   DMM
-   MERLIN acceptance
-   General acceptance
-   Address Change Service
-   Communication Vehicles

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**MTAC Consistency Workgroup **

**Notes:**
The areas identified that have been focused on are:   
	DMM Issues, MERLIN and General Acceptance Issues, Address Change Service and the communication vehicles

## Domestic Mail Manual
Strategies:
DMM redesign
Webcast training for USPS field employees
Responses to industry issues

- Strategies:
- DMM redesign
- Webcast training for USPS field employees
- Responses to industry issues

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**MTAC Consistency Workgroup **

**Notes:**
DMM – The DMM is being redesigned and the issues that were identified by the subgroup have been addressed and as the redesign progresses the identified issues will be resolved.  In addition, webcast training has been ongoing to Business Mail Entry, Marketing, Business Service Network and Sales employees to assist with the consistency issues in the field. In response to industry issues a surcharge table has been disseminated to the field and the Customer Support Ruling on “bearer” checks has been updated.

## Address Correction Service
Strategies:
 Capital One
 Ongoing Communication
 “Wanted” participants
Robin Morrill, Operations Specialist                               Customer Service Support                                                           475 L’Enfant Plaza, SW Room 5621                             Washington, DC 20260-5621         robin.s.morrill@usps.gov or (202) 268-5018

- Strategies:
-  Capital One
-  Ongoing Communication
-  “Wanted” participants
- Robin Morrill, Operations Specialist                               Customer Service Support                                                           475 L’Enfant Plaza, SW Room 5621                             Washington, DC 20260-5621         _[robin.s.morrill@usps.gov](mailto:robin.s.morrill@usps.gov)__ or _(202) 268-5018

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**MTAC Consistency Workgroup **

**Notes:**
Address Correction Service was identified as an issue.  Capital One Address Correction Service has provided actionable data to the field in order improve the number of electronic ACS transactions.  By utilizing ongoing communication focused on this issue, the scores have improved dramatically.  USPS is looking for additional participants to provide us with feedback.

## MERLIN & General Acceptance
Strategies:
 Publications being updated
 BMA website being updated
 Training 
 Responses to Industry issues 

- Strategies:
-  Publications being updated
-  BMA website being updated
-  Training
-  Responses to Industry issues

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**MTAC Consistency Workgroup **

**Notes:**
MERLIN and general acceptance strategies have included numerous publications used in the acceptance of mail are being updated. The Business Mail Acceptance website is in the process of being updated.  Training on acceptance procedures and MERLIN has been ongoing and will continue and all industry issues have been responded to. 

## Communication Vehicles
Strategies: 
 Identified communication vehicles 
 Focused on enhancements 
 Communication plan

- Strategies:
-  Identified communication vehicles
-  Focused on enhancements
-  Communication plan

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**MTAC Consistency Workgroup **

**Notes:**
Fundamentally, the group determined a strategy for communicating mailing standards, policies, and procedures would be the most impactful contribution we could make to consistency and therefore, the objective became to identify communication vehicles and to focus on enhancements to the numerous vehicles identified.  The next step in this process will be to propose a communication plan for Business Mail Acceptance and Mailing Standards.  

## Next Steps
Work on communication
Next Meeting – Oct.25, 2004 

- Work on communication
- Next Meeting – Oct.25, 2004

**MTAC Consistency Workgroup **

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**Notes:**
The group will continue to refine communication strategies based on  including feedback from MTAC associations. 
The communication process is the most impactful contribution that we could make to ensure consistency.