# Presentation: 027762

***Transforming the Business of Government Through Shared Services**** **JOHN SINDELAR**** ******Deputy Associate Administrator******United States General Services Administration****** ***

- North American Day 2005

## Foundational E-Gov Implementations

***Foundational E-Gov Implementations***

**Presidential Priority E-Government Initiatives**

_**Direction:**_
- Increasing Adoption & Utilization
- Maximizing Operational Capabilities
- Increasing Interoperability through standards
- Shutting down duplicative systems

## Federal Enterprise Architecture (FEA)

_**Business Reference Model (BRM)**_

-  Lines of Business
-  Agencies, Customers, Partners

_**Service Component Reference Model (SRM)**_

-  Capabilities and Functionality
-  Services and Access Channels

_**Technical Reference Model (TRM)**_

-  IT Services
-  Standards

_**Data Reference Model (DRM)**_

-  Business-focused data standardization
-  Cross-Agency Information exchanges

_**Performance Reference Model (PRM)**_

-  Government-wide Performance Measures & Outcomes
-  Line of Business-Specific Performance Measures & Outcomes

***Federal Enterprise Architecture (FEA)***

**The Common Language for IT Investments**

## FEA Discovery:  Redundant Development, Modernization and Enhancement Investments

- Source: FY04 Results from analysis using the Business Reference Model Numbering Scheme

## Shared Services EnvironmentWhy? To What End?

***Common Solutions for Common Business ***
***Processes  – Federal Lines of Business (LOB) Initiative:***
**Program-specific decision-making to Enterprise level****	**
**Leverage commonalities in IT hosting, services and business processes operating in multiple agencies**
**Interface with E-Gov Common Solutions.**
**Yield long-term cost savings and benefits through reduction of  redundant investments and the establishment of a shared service environment**
**Resource constrained environment**
**Align resources with core agency mission**
**Improve service delivery and increase operational efficiencies**

## Lines Of Business InitiativesWhere Are We?

**Lines of Business & Status:**

**Financial Management** – Centers of Excellence – tentatively approved; due diligence validation; solicitations in 05.
**Human Resources Management**– Same as above
**Grants Management** – 06 implementation of common solution
**Case Management** – litigation common solution implemented 06
**Federal Health Architecture** – target architecture in 05
**IT Security** – recommendations in the Fall 05
**Information Sharing** – planning stage

## Business Model for the Shared Services LOB Initiatives

**Kick Off Meeting**
**3/18/04**

**Final Solution & Architecture**
**8/2/04**

**Draft Solution & Architecture**
**6/30/04**

**RFI Distributed****4/15/04**

- Develop Common Solution &
- Target Architecture

- Define/ Plan LoB

- Monitor and Communicate LoB Progress/Status

**RFI Responses Received**
**5/17/04**

**LoB Vision & Plan Completed**
**3/25/04**

- Develop Business Case

**Draft Joint Business Case**
**8/2/04**

**Final Joint Business Case**
**Early Sept. ‘04**

- Develop RFI

## FM LoB Shared Service Delivery Model

***FM LoB Shared Service Delivery Model***

***Note: number of COEs, and agencies per COE, is notionally represented.***

## LOB Implementation Issues

- Change Management
- Governance
- Metrics/SLAs
- Commercial Sector Participation
- Acquisition Strategies
- Financing

## Ingredients for Success in a Shared Services Environment

**Right Business Case – Technology opportunities driving benefits from economies of scale; value proposition eliminating redundant investments**
**Sustained Top-Down Leadership and transparent decision-making**
**Management Team to drive effective stakeholder participation, project management skills, early wins**
**Prioritization of competing resources to facilitate developmental effort**

## For more information ...

- John Sindelar
- Deputy Associate Administrator
- Office of Governmentwide Policy
- General Services Administration (GSA)
- (202) 501-8880
- john.sindelar@gsa.gov