# Presentation: 075148

## Customer Advisory Committee (CAC) Kickoff Meeting

- January 13, 2009
- Jeff Hall

- Information Technology & Communications Division

## CAC Agenda

- Welcome and Introductions		        Jeff Hall
- What is the CAC?			        Jeff Hall
- CAC Charter				        Jeff Hall
- FY09 Tactical Plan			Dennis Groth

## HQ IT Tactical PlanningFY 2009 - 2011

- CAC Review
- January 13, 2009

## Tactical Planning Agenda

- Tactical Plan Overview
- Prioritization of Initiatives
- Overview of Initiatives
- FY09 Tactical Plan Status
- FY08 Tactical Plan Status Report

## Tactical Plan Overview

- The HQ Tactical Plan establishes the IT strategy for investment in infrastructure enhancements, new service initiatives, and regulatory compliance.
- Fundamental differences between the FY09 and prior your Tactical Plans
- The number of OCIO activities and our level of involvement is much higher than in the previous 16  years of HQ Tactical Planning.
- Realignment with budget cycle, span now covers 3 years instead of two.
- HQ activities are now bundled in to new NASA CPIC (Capital Planning and Investment Control) Categories.
- Activities are bounded by level of budget & are not the complete list of items considered.
- ITCD will publish and updates and progress reports every six months to the BOD.

## Prioritization of Initiatives

- Regulatory and Compliance
- Agency alignment
- Solutions must fit in
- Preparation for i3P
- Completion of already approved projects
- Staying current
- Drives down support costs
- Increases reliability of Headquarters based services
- Funding Availability

## Customer Facing Improvements

- Faster, better wireless for guests and residents
- Increased service capabilities
- Customized Action Tracking, nearly out of the box
- Action tracking for the masses and queryable across Orgs
- On-demand desktop backup and restore
- Customer initiated backup and restore to the file level
- IPTV pilot
- Assess delivering high quality video to the desktop
- Search @ Headquarters
- Leverage agency work and provide internal search capability

## Improvements Behind the Scenes

- Building-wide DHCP
- Simplify deployments and support
- Improve NASA visitor and resident roaming
- VoIP
- Provide failover and speed-dial between participating centers
- COOP, Mobile workforce, and Telecommuting enhancements
- Where beneficial,  1-Gig to the desktop
- New phones remove the 100Mbs barrier

## Infrastructure Improvements

- Reliable storage for your files and data
- Preserve 99.999% service availability
- Integration of additional services to HA High capacity storage
- Disk-to-disk backups
- Caching/Reverse Proxy to the web
- Increased security
- Common interface for web based applications
- Service Oriented Architecture
- Reduce time and cost in applications
- Provide some services to agency, and leverage others

## IT Security Infrastructure  

- Firewall lifecycle replacement
- Policy-compliant scanning
- Increased monitoring
- IDS lifecycle replacement and IPv6 compatibility
- First responder forensic support

- FY09 Tactical Plan Status

- Planning for the first half of FY 2009 has been completed, all Service Requests have been initiated
- Integrated spending / work plan has been developed
- Many suggestions from community have been factored into the Tactical Plan, additional CAC input is desired for the March update
- HQ Board of Directors (BOD) approved the Tactical plan in November 2008
- Additional recommended changes shall be reflected in the March release, approval of the BOD required prior to baseline change
- Progress against this plan will be presented to the BOD in March 2009

## FY08 Tactical Plan Report

- .

| Infrastructure |  |  |
| --- | --- | --- |
| Project | Priority | Status |
| Implementation of DHCP across the HQ Private Network | M | Implemented IPAM, Full implementation FY09 |
| Restructure and consolidation of HQ VLANs | M | Implemented IPAM, Full implementation FY09 |
| IPv6 capability for perimeter and core | M | Infrastructure Complete, awaiting Agency direction |
| Data Encryption capability for Enterprise Storage (tape) | M | Deferred to FY10  |
| Caching Proxy / Reverse Proxy Architecture | M | Agency Hold due to NCI |
| Migration of HQ Based Services to off site location Study | M | Cancelled |
| Implementation of HA Applications Architecture | M | Cancelled |
| Disk to Disk Enterprise Backup | P | Hardware procured, implementation FY09 |
| Implement Central Server Console Solution | P | Completed |
| Investigate Server Virtualization | P | Completed |

## FY08 Tactical Plan Report

| Continuous Improvement and Maintenance Projects |  |  |
| --- | --- | --- |
| Project | Priority | Status |
| Life Cycle replacement of servers | M | Completed |
| Enhance Enterprise Backup | M | Completed |
| Enhance Enterprise Storage | M | Completed |
| Enhance Desktop Recovery (Tivoli) | M | Deferred to FY09 |
| Upgrade the HQ Network trunk interconnect to 10G | M | Planned for FY09 |
| Continuation of ColdFusion Upgrade | M | Completed Core, Mission Apps FY09 |
| Life Cycle replacement of the HQ Wireless Network | M | Planned for FY09 |
| Life Cycle replacement of the HQ Remote Access VPNs | M | Planned for FY10 |
| Update Web Streaming Architecture | M | Completed |
| Update Multi Media Offsite Support Capabilities | M | Completed, continued enhancements FY09 |
| Customer Service enhancements | M | Completed |
| Update Multimedia Architecture | M | Completed, continued enhancements FY09 |
| Life Cycle replacement of HQ Firewall systems HW | M | Agency Hold due to NCI |
| Continuation of Oracle Upgrade to 10G | M | Completed Core, Mission Apps FY09 |
| Establish a Code Library | O | Completed |

## FY08 Tactical Plan Report

| Applications Development |  |  |
| --- | --- | --- |
| Project | Priority | Status |
| Common Set of Development / DBA Tools | M | Completed |
| COTS Survey Tool | M | Deferred to FY09 |
| MicroPact entelliTrak COTS tool | M | Continuing through FY09 |
| Provide Enhanced Configuration Management Services | M | Completed, continued enhancements FY09 |
| Update HQ Based Search Engine | P | Unfunded in FY08 |
| Implement Web Link Checker/Crawler | P | Unfunded in FY08 |
| Modeling Tools | P | Unfunded in FY08 |
| Implement Automated Requirements, Test Suite  | P | Completed |
| Investigate New Web Application Reporting Tools | O | Unfunded in FY08 |
| Service-Oriented Architecture (SOA) | O | Unfunded in FY08 |

## FY08 Tactical Plan Report

| Security |  |  |
| --- | --- | --- |
| Project | Priority | Status |
| Improve Monitoring Capabilities with NETIQ | M | Infrastructure Complete, full integration FY09 |
| Improve IDS Infrastructure | M | Completed |
| Improve Forensic Capabilities | M | Completed |
| Security Content Automation Tools S-CAP | M | Cancelled |
| Implement Policy Compliance Scanning | M | Completed |

## FY08 Tactical Plan Report

| Telecommunications |  |  |
| --- | --- | --- |
| Project | Priority | Status |
| Upgrade Call Manager to Linux | M | Completed |
| Agency "class" VoIP disaster recovery/avoidance solution COOP | M | Completed testing, planned for FY09 - 10 |
| Implement Select Numbers of Cisco 7975 IP Phones  | P | Completed |
| Cisco Unified Personal Communicator SoftPhone | P | Unfunded in FY08 |
| Implement IPTV | P | Unfunded in FY08 |
| Design and Implementation of VoIP intercluster trunking | P | Completed testing, planned for FY09 - 10 |
| Assessment of benefit associated with a Unity and NOMAD interoperability | P | Unfunded in FY08 |
| Implement Cisco Unified Messaging | O | Unfunded in FY08 |