# Presentation: 322610

## Session GA-02

**Electronic Services For The Future**
- Ron Bennett
- Dwight Vigna
- U.S. Department of Education

## Agenda

- Federal Student Aid’s Target State Vision
- FFEL data standards initiative
- Debt Recovery and Resolution (Debt Recovery) and Total and Permanent Disability (TPD) initiative

## Target State Vision

- Federal Student Aid embarked on a major business and systems reengineering effort
- As part of this effort, developed a Target State Vision (TSV)
- The two initiatives presented here today support the TSV
- The following slide presents a graphical depiction of the TSV

## Target State Vision

**FFEL Data Standards Initiative**

**Debt Recovery and TPD Initiative**

**Notes:**
Business view of TSV

## IF Architecture

**Notes:**
Technical View of TSV as it relates to data exchanged for the FFEL program

## FFEL Data Standards Initiative

## Approach

- Phase I - Internal Analysis with Federal Student Aid  and Department of Education Business Owners
- Phase II – External Analysis with the FFEL Community of Interest
- Phase III – Modify/Add Data Standards through Postsecondary Education Standards Council (PESC) Change Control Board

**Notes:**
2 external working groups were formed from the Phase II workgroup to discuss: 
Payment/Collection History: discussed the needs of Federal Student Aid to obtain borrower payment history to support loan assignment, financial reporting and program management
Lender financial reporting (ED Form 799): discussed ways to reduce the burden of lender financial reporting through the collection of aid-level data elements

## Overview

- Developed target state business processes
- Defined FFEL data standards to support target state business processes
- Will be implemented in incremental phases
- Reengineering of NSLDS and its data exchanges
- Reengineering of debt recovery processes and systems
- Enhancing financial reporting for Lender and Guarantors

## Results

| Key Improvements | Benefits |
| --- | --- |
| Enhance loan certification data
FSA Account Number
CPS Transaction Number
Additional Unsubsidized Reason 
Academic Year
 | Improved completeness and accessibility of information
Compliance of general eligibility requirements |
| Use common identifiers
Routing Identifier (RID)
Financial Award Identifier | Improved accuracy and consistency of information for exchanging data |

## Results (cont.)

| Key Improvements | Benefits |
| --- | --- |
| Collect data from loan holders based on business needs (e.g., events such as: disbursements, cancellations, repayment dates, status changes, reinsurance, collections, etc.) | Improved timeliness of information
Improved ability to synthesize, report on and analyze information |
| Add a column for loan cohort year to the Lender Financial Reports (LaRS) | Improved ability to synthesize, report on, and analyze information |

## Results (cont.)

| Key Improvements | Benefits |
| --- | --- |
| Leverage aid-level data to reduce Guaranty Agency Financial Reporting (e.g., eliminate AR-1 through AR-14 reporting which can be derived off of loan level data.)
 | Streamlined data collection and integrated end-to-end processes |
| Collect additional data elements to support substantiation of financial reporting | Improved program management and oversight |
| Enhance data provided to students/borrowers on the Integrated Student View | Improved completeness and accessibility of information |

## Results (cont.)

| Key Improvements | Benefits |
| --- | --- |
| Institute date certain payoffs in the consolidation process | Reduced number of under/over payments |
| Integrate loan level reporting with the assignment requests for default, bankruptcy and disability discharge | Streamlined data collection and integrated end-to-end processes |

## Next Steps

- Federal Student Aid’s Enterprise Data Management team will work with the PESC change control board to modify or add the workgroup approved data elements
- Establish in the XML Registry and Repository (XML R&R) a common definition for data attributes that Federal Student Aid and the FFEL Community exchange

**Notes:**
The External Workgroup reviewed over 177 data elements from current reporting standards (e.g., assignment, NSLDS reporting) and new data elements that cover a wide range of data (e.g., claims, reinsurance, assignment, collections) to meet Federal Student Aid’s business needs.  
Approved data elements: 98
Removed data elements: 55
Data elements for follow-up: 2

## Debt Recovery and TPD Initiative

## Overview

- Federal Student Aid is in the process of acquiring a single system to replace the:
- Debt Management Collection System (DMCS)
- TPD - Conditional Discharge Disability Tracking System (CDDTS)

**Notes:**
The purpose of this task order is to document the Initiative Vision (IV) for the new DMCS and TPD system.

## Overview (cont.)

- The Debt Recovery and TPD solution will eliminate deficiencies and provide robust capabilities for both internal and external stakeholders

**Notes:**
The purpose of this task order is to document the Initiative Vision (IV) for the new DMCS and TPD system.

## Overview (cont.)

- Federal Student Aid identified the following change drivers:
- Reconcile current business demands with legacy systems
- Improve the accuracy, timeliness and tracking capabilities for default and discharge loan data

**Notes:**
Reconcile current business demands with legacy systems
Achieve operational efficiencies and implement new capabilities
Implement systems that can be easily supported by outside vendors and or by Federal Student Aid resources

Improve the accuracy, timeliness and tracking capabilities for default and discharge loan data
Eliminate unnecessary and duplicative data collection requirements
Automate data exchanges between Federal Student Aid, financial partners and borrowers

## Results

| Key Improvements | Benefits |
| --- | --- |
| Process and track default and discharges electronically and in real-time | Improved accuracy, timeliness, and tracking capabilities |
| Utilize a Web Portal to exchange information to support business processes
Discharges (General, TPD)
Federal Salary Offset and Treasury Offset
Obtain Borrower Address | Automated data exchanges between Federal Student Aid, financial partners, and borrowers |

## Results

| Key Improvements | Benefits |
| --- | --- |
| Provide automated stakeholder notifications on default and discharge statuses | Enhanced customer service for financial partners |
| Allow for online querying and reporting capabilities | Enhanced customer service for financial partners |
| Automated checklists and supporting online tools to process defaults and discharges | Enhanced customer service for financial partners |

## Next Steps

- Complete our review of all current requirements
- Continue to define the requirements for the Debt Recovery and TPD Solution

## Questions/Comments

## Contact Information

- We appreciate your feedback and comments.
- Community Inquiries:
- Email: _[DataStrategy@ed.gov](mailto:DataStrategy@ed.gov)_