# Presentation: 735556

## 511 Services “Hit the Road”

**Kentucky**

**Florida**

**Nebraska**

**Utah**

**San Francisco**

**Iowa**

**Notes:**
511 is marketed with most deployers using the national 511 logo or a slight variation of it – marketing may be the key piece to all of our 511 activities.

Examples (clockwise from to left) – Kentucky, Iowa, Florida, Minnesota, Nebraska, Montana and san Francisco.

## Agenda

**Background**
**2003 Deployment Progress**
**511 Performance Measures**
**2004-2005 Outcomes**
**Weather on 511**
**Resources Available**

## Background

**March 1999 – US DOT’s N11 Petition to FCC **
**July 2000 – FCC designated 511 **
**January 2001 – 511 Deployment Coalition formed**
- AASHTO
- APTA
- ITS America
- U.S. DOT
**2005 – FCC will “review” progress in implementing 511**

## By 2005:
511 will be operating in 25 or more of the states.
At least 30 of the top 60 major metropolitan and more than 50% of the nation’s population areas will have access to 511.
More than 25% of the nation’s population will be aware of 511.
More than 90% of 511 users will be satisfied with the service provided.

- 511 will be operating in 25 or more of the states.
- At least 30 of the top 60 major metropolitan and more than 50% of the nation’s population areas will have access to 511.
- More than 25% of the nation’s population will be aware of 511.
- More than 90% of 511 users will be satisfied with the service provided.

**Coalition Vision for 511**

**Background**

**Notes:**
The Working Group has adopted this basic vision for 511:
-- 511 systems will be established by state and local agencies.  These implementers will make the specific decisions regarding system content, coverage, business models and deployment schedules.
-- The content and consistency guidelines developed by the 511 Deployment Coalition and published in the implementation guidelines will act to make these bottoms-up deployments cohesive and consistent.
-- Over time, much as Automatic Teller Machines (ATM) networks evolved, these individual systems could eventually link together into an integrated, seamless network.

## 2003 Deployment Status

**Over sixteen million calls to 511 nationwide**
**As of today, twenty-one 511 services available in twenty states**
**The “season” of 511, to date, has been winter with many systems experiencing huge spikes in calls when snow falls and ice forms**
**Systems in metropolitan areas see a rather steady usage throughout the year compared to the other 511 services **

## Slide 6

## Performance Measures

- Call Volumes

## Performance Measures

- Metropolitan Areas / Statewide Call Volumes

## Performance Measures

**511 Population Coverage**

- 2005 Goal
- (50%)

- (19.5%)

## Performance Measures

**Number of 511 Systems**

- 2005 Goals

## Performance Measures

**Awareness**
- ITS America / Gallup Fall 2001 ***~10%***
- Minnesota Summer 2002 ***13%***
- Virginia Statewide 2003 ***12.6%***
- Virginia Focus Groups March 2003 ***34%***
- Maine August 2003 ***40.9%***
**Customer Satisfaction**
- Minnesota December 2002 ***93%***
- MTC May / June 2003 ***90.5%***
- Southeast Florida December 2003 ***96.2%***

## 2004-2005 Outcomes

**More Operational systems in large metropolitan areas**
**Increased focus on understanding and serving customers**
**Better information on 511 costs and benefits**
**More systems at or near the Guidelines**

## 2004-2005 Outcomes

**Defined path to desired interoperability**
**Maintain national unifying force for 511 with balanced participation and leadership**
**Mainstreaming 511 within the transportation community**** **
**Re-examine the plausibility of private sector roles in 511**

## 511 Information content

**Weather**
**Incidents**
**Construction**
**Planned events**
**Travel times**
**Transit connection**
**Special**
-  incoming calls – debris on roadway
-  premium service – tourism
-  pushed services

## DAR # 6 Weather & Environmental Content

**Technical publication on weather for 511**
**Technical Team Membership**
- State DOTs
- FHWA
- Environment Canada
- National Center for Atmospheric Research
- Meridian Environmental Technology
- SSI
- Meterologix
- Consultants
**Published June 2003**
**Available at ****www.deploy511.org**

## Weather on 511Principles

**Current and changing travel conditions and forecasts that are likely to impact the ability to travel.**
**Segments – logical length to reflect the possible weather conditions and variation in conditions along them.**

**Notes:**
Provide the most appropriate information in the shortest amount of time. 
Provide information on current and changing travel conditions and forecasts for upcoming weather phenomena that are likely to impact the ability to travel.
Look to various market packages in the National ITS Architecture for the origins for this type of information.
The gathering of weather data for maintenance efforts may also be a prime source of information to be shared with travelers via 511.

## Resources Available

**511 Websites**
- http://www.deploy511.org
- http://www.its.dot.gov/511/511.htm
- http://www.itsa.org/511.html
**ITS America E-mail Advisory**
**Deployer Websites**