# Presentation: 187380

## Unit Commander’s CourseIntroduction to theInspector General System

- Major John Capicchioni
- Ohio Wing Assistant Inspector General

## Unit Commander’s CourseInspector General Complaints Program

- Major John Capicchioni
- Ohio Wing Assistant Inspector General

## IGs In The CAP Organization

- CIVIL AIR PATROL BOARD OF GOVERNORS

- NATIONAL BOARD

- EXECUTIVE DIRECTOR

- COMMITTEES

- CAP INSPECTOR GENERAL

- MEMBERSHIP ACTION REVIEW BOARD

- National Commander & Staff
- (CV, CS, NLO, NFO)

- Region Commanders

- Wing Commanders

- Group Commanders

- Squadron Commanders

- Inspector General Administrator

- CAP General Counsel

- National Headquarters
- Staff

- HQ CAP Safety

**Notes:**
As you can see, the IG is ultimately responsible to the BoG.

The National Commander appoints the CAP/IG.
The National Board confirms the IG’s appointment

However, ONLY the BoG can fire the CAP/IG.

## IGs In The CAP Organization

- CAP BOARD OF GOVERNORS

- NATIONAL COMMANDER

- REGION COMMANDERS

- WING COMMANDERS

- GROUP COMMANDERS

- CAP INSPECTOR GENERAL

- REGION/IG

- WING/IG

- GROUP/IG

- NOTE:  *The CAP/IG works for both the CAP/CC and the BoG*

- CAP Legal Officer

- REGION/JA

- WING/JA

- GROUP/JA

**Notes:**
On a day-to-day basis the IG takes direction from both the National Commander AND the BoG

## Office of the Inspector General

- CAP BOARD OF GOVERNORS

- NATIONAL COMMANDER

- CAP INSPECTOR GENERAL

- IG LEGAL OFFICER

- ASSESSMENTS PROGRAM

- COMPLAINTS PROGRAM

- TRAINING

- STAFF DEVELOPMENT/RECRUITING

- POLICY DEVELOPMENT

- INSPECTOR NEWSLETTER

- EAGLE LOOK PROGRAM

**Notes:**
This is the organization of IG at the National Level

The items in blue are activities that already exist; those in yellow are future things the IG program would like to implement later.

## The CAP Inspector General is the Office of Primary Responsibility (OPR) for the following regulations:

- Regulations Applicable to IGs** **

- CAPR 123-1 Civil Air Patrol Inspector General Program
- CAPR 123-2 Civil Air Patrol Complaints Program
- CAPR 123-3 Civil Air Patrol Assessment Program

**Notes:**
These are the 3 primary documents that define the IG Program.

## IG Responsibilities

- The IG Program has two basic functions:

- Complaints handling IAW CAPR 123-2
- Assessments IAW CAPR 123-3
- Remember what the SOW said –
- CAP shall develop and operate an inspector general program similar to the United States Air Force inspector general program
- CAP and CAP-USAF shall develop and operate a _joint_ inspection system similar to the Air Force program
- CAP shall develop and operate a complaints system similar to the Air Force program

**Notes:**
Read Slide

## IG Responsibilities

- Civil Air Patrol IGs will:

- Conduct assessments and investigations of  units and matters within their command level at the direction of the commander
- Ensure CAP members are aware of and understand their privileges and responsibilities regarding the IG Complaints, Whistleblower and Fraud, Waste and Abuse Programs
- Maintain the confidentiality of CAP complaints, complainants, witnesses and respondents

**Notes:**
Read Slide

First Bullet – Remember, the IG works for the commander.

Second Bullet – IGs have a responsibility to educate CAP members within their respective commanders.

Third Bullet – Confidentiality is critical to the success of the CAP Complaints Program.

## IG Responsibilities

- Complete required training IAW CAPR 123-1 para 9 and CAPP 203
- Ensure the IG has direct access to the commander

- Civil Air Patrol IGs will:

- Ensure all inspector general reports and related documents are maintained as privileged information documents

**Notes:**
Read Slide

## IG Responsibilities

- Civil Air Patrol IGs will not (as the IG):

- Investigate allegation of discrimination
- Such complaints will be sent to the NHQ EEO Officer
- Conduct safety investigations IAW CAPR 62-1
- Conduct Reports of Survey under CAPR 67-1
-    (IGs can do these, based on experience, outside of IG channels as an additional, one-time duty)
- Investigate violations of _criminal_ law
- Handle complaints against CAP employees
- These are covered by the employee handbook

**Notes:**
Read Slide

## IG Responsibilities

- Authority of CAP IGs to conduct their duties:

- Inspector general personnel and investigating officers must have expeditious and unrestricted access to and the privilege to make copies of all Civil Air Patrol records, reports, investigations, audits, reviews, recommendations, documents, papers, or other materials relevant to the investigation concerned

**Notes:**
Read Slide

Confidentiality, privacy rules, etc. should NOT BE ALLOWED to be used to block IG access to information critical to an investigation.

Since all IG investigative records are confidential, these rules should not get in the way of an investigation.

## IG Responsibilities

- Authority of CAP IGs to conduct their duties:

- Inspectors general are authorized to interview any and all CAP personnel, review any and all records, files, correspondence, and documents, and inspect any and all tangible or intangible material, assets, or property deemed necessary by the CAP/IG in order to bring an inquiry or investigation to conclusion

**Notes:**
Same issue as previous slide

## IG Responsibilities

- Authority of CAP IGs to conduct their duties:

- No Civil Air Patrol member or employee may deny an inspector general or a properly appointed investigating officer such access.  *This provision does not supersede the right to confidentiality associated with communications between a legal officer and/or chaplain and a member that can be shown to be governed by the attorney client or cleric confidentiality rules of law*

**Notes:**
This is the exception to the previous two slides.

## Whistleblower Complaints

- _WHISTLEBLOWER PROTECTION PROGRAM_
- Protections will be provided to CAP members as part of the complaints program similar to the Air Force "whistleblower" protection program (SOW)

- The CAP** **Whistleblower Protection Program provides for protection against reprisal or abuse of authority for members who expose any fraud, waste, mismanage-ment, deficiency, cadet protection issue, abuse of authority or discrimination.  This program is applicable to all Civil Air Patrol members.  (CAPR 123-2)

**Notes:**
Retaliation and/or reprisal will NOT be tolerated!

## Whistleblower Complaints

- So, is this a case of reprisal?

- Did the CAP member make or prepare a communication protected by Civil Air Patrol Regulations?
- Was an unfavorable _personnel action taken_ or _threatened_, or was a favorable action _withheld_ or threatened to be withheld, following the protected communication?
- Did the official or officials responsible for taking, withholding, or threatening the personnel action _know about the protected communication_?
- Does the evidence establish that the personnel action _would have been taken, withheld, or threatened if the protected communication had not been made_?

**Notes:**
Four questions for determining reprisal.

## Whistleblower Complaints

- So, is this a case of reprisal?
- To be Reprisal the answer to the first three questions must be YES

- The answer to the last question must be NO

**Notes:**
Slide speaks for itself.

## Discrimination Complaints

**Civil Air Patrol Policy of Non-discrimination**
- 	It is Civil Air Patrol policy that no member shall be excluded from participation in, denied the benefits of, or subjected to discrimination in any CAP program or activity on the basis of race, sex, age, color, religion, national origin, or disability (formerly handicap).  It is Civil Air Patrol policy that no applicant meeting CAP’s minimum age requirement will be denied membership in CAP on the basis of race, sex, age, color, religion, national origin, or disability (formerly handicap).

**Notes:**
CAP will not tolerate discrimination.

## Discrimination Complaints

- If a complaint alleges discrimination the IG:

- _Will not_ conduct an investigation
- _Will not_ conduct a complaint analysis
- _Will_ call the CAP Equal Employment Opportunity Officer
- 	Lt Col Gerry Rosenzweig
- 	CAP/EXI
- 	105 South Hansell Street
- 	Maxwell AFB, AL   36112
- 	(334) 953-1922		(DSN) 493-1922
- 	grosenzweig@cap.gov

**Notes:**
Slide speaks for itself.

## Unit Commander’s CourseInspector GeneralAssessment Program

- Major John Capicchioni
- Ohio Wing Assistant Inspector General

## Background

- Assessment
- Benchmark Candidate
- Commendable
- Finding
- Higher Headquarters Item
- Inspection
- Observation
- Special Interest Item

**Words to Know**

- Staff Assistance Visit
- Open Item
- Repeat Finding
- Observation
- Open Item
- Repeat Finding
- Self-Assessment
- Subordinate Unit Inspection

**Notes:**
Depending on time, these can be reviewed individually, or just noted that the student should learn these definitions.

## Staff Assistance Visit

- It is a dress rehearsal for an upcoming inspection
- It helps find what needs to be corrected in time for you to fix it
- It is not graded, therefore it is FREE
- SAVs are scheduled with enough time to get ready for the inspection
- CAPR 123-3 suggests 9 to 15 months prior

- A SAV is conducted to help you!

**Notes:**
Read Slide

## Each CAP wing will establish an inspection program for its subordinate units modeled after  the inspection program outlined in this regulation.  SUIs are to be conducted at least biennially. (SOW) 

- The IG at each level will administer the SUI program
- The applicable inspection guide developed jointly by the CAP/IG and CAP-USAF/IG will be used
- A copy of the SUI report for units below wing level will be provided to the wing headquarters.  Wings will retain the SUI report until superseded by the report for the next SUI of that unit

**Subordinate Unit Inspections**

**Notes:**
The SOW mandates an SUI Program.

CAPR 123-3 requires the IG to manage the SUI Program

The NHQ SUI Guide is the minimum requirements for SUIs.  Wings may add to it.

All SUI reports for units within the wing will be ON FILE at WING HQ.

## Planning an Inspection

- Identify your team using members with multiple areas of  expertise whenever possible
- Establish a schedule that works for all of your team’s members
- Establish a schedule that works for the units
- Consider travel issues for the time of year and time of day when scheduling SUIs
- Spread the SUIs out over the 2 years so as not to overtax your team
- DO NOT schedule SUIs on Mother’s Day, Father’s Day, religious holidays (not just Christian holidays), long weekends, etc.
- Publish the schedule as far in advance as possible

- Planning and scheduling of SUIs

**Subordinate Unit Inspections**

**Notes:**
Here are some helpful hints for managing an SUI program.

## Planning an Inspection
Planning and scheduling of SUIs
Notifying and scheduling with the units

- Planning and scheduling of SUIs
- Notifying and scheduling with the units

- Give them plenty of notice.  The goal is to see how good they are, not catch them at something.
- Tell them that you’re coming, when you’re coming and WHY you’re coming (use the wing CI notification letter as a guide)
- Be flexible in arranging the inspection and individual interviews
- Be sure everyone’s using the most CURRENT version of the SUI guide

**Subordinate Unit Inspections**

**Notes:**
Planning SUIs is very uch like planning CIs.

## Conducting an Inspection
Interviewing

- Interviewing

- Good thought provoking questions
- The inspectee does most of the talking
- Keep it focused
- Obtain clarification/information on areas the interviewee did not address

**Subordinate Unit Inspections**

**Notes:**
Proper interviewing is the key to a successful assessment.

Review each bullet.

## Conducting an Inspection
Interviewing
Inspecting Records
Inspecting Aircraft/Vehicles

- Interviewing
- Inspecting Records
- Inspecting Aircraft/Vehicles

- Be sure the vehicle/aircraft is being managed properly
- Be sure the vehicle/aircraft is being maintained properly
- Be sure the vehicle/aircraft is SAFE!!!!
- Use the same checklist the members use every day
- (CAPF 73 for vehicles and CAPF 71 for aircraft)

**Subordinate Unit Inspections**

**Notes:**
Slide speaks for itself.

## Conducting an Inspection
Interviewing
Inspecting Records
Inspecting Aircraft/Vehicles
Report Writing

- Interviewing
- Inspecting Records
- Inspecting Aircraft/Vehicles
- Report Writing

- “Most people will know you through your reports and will form an opinion of your competence based on the content and style of your writing.”
- 				     --   USAF Inspectors Course

**Subordinate Unit Inspections**

**Notes:**
The report will indicate the success or failure of the assessment.

## Conducting an Inspection
Interviewing
Inspecting Records
Inspecting Aircraft/Vehicles
Report Writing
Quality reports are technically complete and accurate

- Interviewing
- Inspecting Records
- Inspecting Aircraft/Vehicles
- Report Writing
- Quality reports are technically complete and accurate

- Quality reports are logically organized
- Quality reports are mechanically and grammatically correct
- Quality reports inform and persuade the reader

**Subordinate Unit Inspections**

**Notes:**
Read the bullets.

The report must not only accurately report what happened;
It must also tell those who were not there what happened and what was found.
If a non-attendee does not get an accurate picture of events of the assessment, then the report, and the assessment, are a failure.

## Conducting an Inspection
Interviewing
Inspecting Records
Inspecting Aircraft/Vehicles
Report Writing - Grading

- Interviewing
- Inspecting Records
- Inspecting Aircraft/Vehicles
- Report Writing - Grading

- Successful has a wide range
- Successful means they are doing the job, doing it properly and doing it well (This is the “standard”)
- There is _no_ grade quota
- Grades reflect what they _deserve_, but there are NO GIFTS
- If the grade is “on the fence”, the inspectees get the benefit of the doubt

**Subordinate Unit Inspections**

**Notes:**
Slide speaks for itself.

## Conducting an Inspection
Interviewing
Inspecting Records
Inspecting Aircraft/Vehicles
Report Writing
Inspection Follow-up

- Interviewing
- Inspecting Records
- Inspecting Aircraft/Vehicles
- Report Writing
- Inspection Follow-up

- Be sure the report is right before you send it out
- Send copies to all charters within the wing so that others may gain from the effort
- Maintain inspection documentation in case questions and/or complaints come up later
- ALL Findings _must_ be answered

**Subordinate Unit Inspections**

**Notes:**
Slide speaks for itself.

## Dedicated to Improving the Civil Air Patrol

***Dedicated to Improving the Civil Air Patrol***

**Notes:**
Questions?