# Presentation: 923750

## NATIONAL FAMILY CAREGIVER SUPPORT PROGRAM

**	****	****	**
**	****	****	**
**	****	****	****INFORMATION **
**	****	****	****& **
**	****	****	****ASSISTANCE**
**	****	**
**	****	****	****AoA Conference**
**	****	****	****	****September 6, 2001****	**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEHistorical Context

**1970s:****         **
** ****Amendments to the Older Americans Act **
**Interdepartmental Task Force of 17 federal departments and agencies on I&R for older people headed by AoA**
**AoA 4-volume Guidebook on establishing and ****	****	****maintaining I&Rs & Handbook on I&R program development **

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEHistorical Context

**1980s:**
**	**
**Aging network focused attention on I&R/A access--investing in outreach and toll free 800 #s **
**State aging I&R/A systems recognize a dramatic increase in call volume from long distance CAREGIVERS**
**National feasibility studies for a national access ****	****system and needs of the aging I&R/A system****	**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEHistorical Context

**1990s**
**	**
**AoA’s National I&R/A Initiative launched the ElderCare Locator and National Aging I&R Support Center**
**National 800# access to information sources**
**Aging I&R/A Standards**
**Implementation Guide**
**Comprehensive I&R Training Curriculum**
**State aging I&R/A systems improvement plans**
**Vision 2010 provided framework for preparing I&R/A systems for the next millennium**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEHistorical Context

**2000s**
**Adoption of the AIRS standards for aging I&R/As**
**OAA Reauthorization--National Family Caregiver Support Program offers new opportunities and challenges**
**Designation of 2-1-1 by the Federal Communications Commission as the abbreviated dialing code for human services**
**Aging Specialist Competencies, Certification, and Exam ****	**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***COORDINATION***
***COMPREHENSIVENESS***
***TECHNOLOGY***
***PERSONNEL***
***MARKETING & OUTREACH***
***RESPONSIVENESS ***
***KNOWLEDGE BUILDING FOR I&R***
***	******AND AGING SERIVCE SYTEMS***
***LEADERSHIP***

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***GOAL of VISION 2010 ***
***Caregiver Information and Assistance System that would***
**be broad based**
**empower caregivers**
**support caregiver choice **
**use appropriate technology to provide timely assistance**
**evaluation and caregiver satisfaction components for setting direction and assessing value**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***COORDINATION***
_**Internal Coordination**_** **with the I&R/A functions of other aging service programs, such as
**Ombudsman**
**SHIP**
**Legal Hotlines**
**APS**
**Pension Counseling **
**Case Management**
_**External Coordination**_** **with broader universe of  information and assistance providers, such as
**211 services**
**Children & Youth I&R services and disability services**

## Slide 9

## Slide 10

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***COMPREHENSIVENESS  *****of Database Information to provide “One-Stop” Shopping**
**	**
**Expand databases for caregivers:**
**for-profit service providers**
**special services: groceries/ pharmacies that deliver**
**financial services; pension issues/resources**
**disease-specific resources**
**children/youth I&R services**
**	****	**
**Update database regularly**
**Statewide**
**Direct Caregiver Access to Database**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***TECHNOLOGY***
**Internet  ....   Consumer Friendly**
**Database access for those who can “self-serve”**
**Chat rooms for caregivers**
**Listservs**
**Educational information for caregivers**
**Computerized caregiver assessment tools that link to the database**
**Integrated client tracking systems--designed for both the caregiver and the care recipient**
**Intranet for sharing client information**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***PERSONNEL***
**I&R/A Staff**
**Specialized staff or re-train existing staff **
**Training**
**Re-Orientation  re: client **
**NFCSP operations and reporting**
**Linkages to resources for kincare**
**Certification**
**Other Aging Program Staff**
**Train on NFCSP and role of I&R**
**Other Human Service Staff**
**Train on NFCSP and role of I&R**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

**	****Ethnic groups**
** ****	****Limited English-speaking**
**	****Rural**
- 	**Other**

***National Family Caregiver Support Program*****INFORMATION & ASSISTANCE****Vision 2010**

***MARKETING & OUTREACH ... ******New Approaches ***

**Caregiver Adult Children**

**CaregiverSpouses**

**Caregiver**
**Grandparents**

**Employed**

**Not-Employed**

**OUTREACH**

**Special Populations****: **

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***PARTNERSHIPS ***** *****for Outreach***
**New strategies utilizing current outreach partners**
**Faith based organizations**
**Unions**
**State & local government**
**Health Care Professionals**
**Businesses**
**EAP**
**Human Resources**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***RESPONSIVENESS  ******of the I&R/A system increasing diverse population of caregivers***
**educational level**
**literacy level**
**racial/ cultural background**
**rural/ urban differences**
**generational differences**
**relationship to care recipient**
**point in the caregiving process**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***KNOWLEDGE BUILDING******  ... ******for planning, improving aging services, anticipating emerging needs, training personnel, and identifying systems advocacy issues***
**data collection**
**customer satisfaction surveys**
**evaluation activities**

## National Family Caregiver Support ProgramINFORMATION & ASSISTANCEVision 2010

***LEADERSHIP ...  *****SUAs, AAA, Tribes--essential to**
**creating the **_**vision**_** for I&Rs in the NFCSP**
**promoting **_**strengths**_** & identifying **_**weaknesses**_** and plans to meet those challenges**
_**quality**_** assurance**
**new **_**partnerships**_
**required **_**resources**_
**designing data collection systems that **_**inform**_** systems change,  service development, and advocacy**