# Presentation: 763049

## EVALUATING PERFORMANCE

- MANAGEMENT
-  ***ARE YOU DOING ***
***THE RIGHT THINGS RIGHT******?***

- REPORT AND RECOMMENDATIONS
**FEDERAL AVIATION ADMINISTRATION**
-  **ASSOCIATE ADMINISTRATOR**
**FOR RESEARCH & AQUSISITIONS**
**August 2000**

## Organizational Background

Overview of ARA PMP Program

The Evaluation Process

Lessons Learned

New and Improved !?

**Organizational Background**
**Overview of ARA PMP Program**
**The Evaluation Process**
**Lessons Learned**
**New and Improved !?**

- _AGENDA_

## Who Are We?

***Office of the Associate Administrator for***
***Research and Acquisitions (ARA******)***
**Provide research, development, and acquisition for products and services that ensure a safe & efficient National Airspace System (NAS)**
**2,000 Engineering, Managerial, Technical, Scientific and Administrative Personnel located in Washington, D.C. and Atlantic City, NJ**

## Program Overview

_**RESULTS-BASED**_** **
**Focus on accomplishments rather than**
**       ****activities**
**Contain observable, verifiable measures**
**Aligns with and supports organizational **
**       ****performance planning process**
_**COLLABORATIVE**_
**Managers & employees are partners in the process**
**Instructor/Coaches serve as liaisons**

## Managing the Evaluation Process

**METHODOLOGY**

**CRITERIA**

**FREQUENCY**

**RESOURCES**

**DELIVERABLES**

**CULTURE**

**PAST PRACTICE**

## Plan the Work, Work the Plan

- Plan the Work, Work the Plan

*THE EVALUATION**...*
**WHO:****	****GOVERNMENT PERSONNEL **_***AND***_** **
**	****	****	**** ****EXTERNAL CONSULTANT**
**WHAT:****	****1)  EVALUATE SUCCESS OF  TRAINING**
**	****	****	****2)  CONFIRM DIRECTION AND FOCUS OF ****	****	****                   THE PROGRAM**
**WHEN:****	****SEMI-ANNUALLY**
**INTERIM (January)**
**FINAL       (August)**
**HOW:****	****STRATIFIED RANDOM SAMPLE OF PLANS**

## How We Defined Success...

**Is it result-based?**
** ****(Does it describe an intended product,**
**outcome, accomplishment or objective?)**
** ****Link to a FAA/ARA goal**
** *****Scored 3 or better on a five point scale***
*** ******(1 = Not at all/ 5= To a very great extent) on the following:***
**Identify measures**
**  ****(time, cost, quality, quantity)**
**Describe an monitoring strategy**
**Include a provision for feedback discussions**
**   ****Describe an “exceeds” level that is clearly**
** ****above the “meets” level**

## Percent  Rated Acceptable

## Performance Targets...

- _	__	__YEAR/GOAL_		_MET CRITERIA_
- 	  	**1998/75%**		     		 ***63.4%***
-     		**1999/75%****	****	****	****	**			*INTERIM**	**	**	**	****46.8%***
- 		*FINAL*					***88.6%***
- 		**2000/90%**
**	****	***INTERIM**	**	**	**	****74.4%***
*	**	**FINAL**	**	**	**	**	**TBD*

## THERE IS A LOT WE HAVE LEARNED...

- ...**and are still learning**

**THERE IS A LOT WE HAVE LEARNED...**

- Leadership, Leadership, Leadership...is key
- Involve employees as partners
- Plan broadly, but implement sequentially
- Allow some freedom within defined boundaries
- Look for the “golden nugget”
- Don’t underestimate the time & commitment needed

## Good, Better, Best...Initiatives and Improvements

- Good, Better, Best...Initiatives and Improvements

**Created Model Plans**

**Revised**
**Appraisal Form**

**Provided Refresher**
**Training**

**Expand**
**Evaluation**
**Criteria**

**SUCCESSFUL,**
**EFFECTIVE**
**PMP**

**THE ROAD TO **
**PERFORMANCE EVALUATION...**

## WHERE TO REACH US...

**Federal Aviation Administration **
**Associate Administrator**
** ****for Research and Acquisitions**
**Office of Business Management**
**Human Capital Management Division, ABZ-200**
**800 Independence Ave., S.W., Room 711**
**Washington, D.C.  20591**
**Phone:   202/267-8884**
**cc:Mail:  Gloria.D.Snowden@faa.gov**