# Presentation: 484774

## HPI Training Panel Workshop – Hanford Experience

**September 12-13, 2006**

**Waste Treatment Plant Project****Bechtel National Inc.**

## HPI Training Common Themes 

- Executive DOE/contractor management buy in is essential
- Joint contractor/DOE training is beneficial
- Facility specific and general HPI training is well received by all audiences
- Management participation enhances training effectiveness
- Need a continuing communication process to reinforce concepts and celebrate successes
- Interactive training (videos/exercises/role play) is more effective than lecture
- Different classes for different audiences is needed
- Field workers have less need for theory and more need for practical application

## HPI Training Panel Workshop – Hanford ExperienceCH2M HILL Hanford Group, Inc.September 12-13, 2006

## HPI Enhancing ISMS Implementation

- Event Prevention

## Process for Integrating HPI Training Into ISMS

- Apply industry (INPO) best practices
- Initial HPI training
- Perform HPI Gap Analysis
- Identify HPI training gaps
- Integrate training actions into ISMS improvement plan
- Develop HPI Training Needs Analysis
- Train the trainer to facility specific processes
- Conduct HPI training
- Regularly assess effectiveness of HPI training with HPI Steering Committee

## HPI (Event Prevention) Training

- Focus on facility specific applications allows for immediate application in field
- Work packages
- Procedures
- Engineering Design
- Work planning
- Walkdowns
- Pre-Job Briefings
- Work practices
- Post-Job Briefings
- Lessons Learned
- Management / Self Assessment
- Event Investigations

## HPI Training Courses

- Practitioner Class (24 hours)
- Work Management Process
- Training and Procedures
- Trainers
- Complete (about 50 trained)
- Fundamentals Class (8 hours)
- Field Managers
- Subject Matter Experts
- In progress (about 75 trained)
- General Worker Orientation (3 hours)
- Supplemented with ongoing training
- In progress (about 400 trained)
- Introduction to Event Prevention (2 hours)
- All field personnel
- Complete (about 900 trained)

## HPI Tool Provided to Trained CH2M HILL Employees

## Lessons Learned

- INPO (benchmarked) process was effective
- Executive management training and buy-in is essential
- Management kickoff sets tone for change
- GAP Analysis and training needs analysis effective in determining training content and durations
- Facility specific, practical applications allows for immediate application
- Facility trainers adds credibility and sustainability
- Emphasis on event prevention and ISMS integration
- Minimize use of “HPI” terminology  or new initiative (flavor of day)
- Entertainment examples enhance training experience
- Use of badge card with HPI tools beneficial
- Procedure checklist and other tools useful for implementation
- Cost to develop: $30K  (364 person hours)
- Cost to provide:  $30K  (374 person hours)
- Student cost:    $350K  (5100 person hours)
- Training took about 6 months to develop and present

## CH2M HILL Improvement Cycle

- CH2M Prime Contractor

**1999**

- *DART 3.6

**2000**

**2001**

**2002**

**2003**

**2004**

**2005**

**2006**

- Problem Evaluation Report (PER) System

- ESTARS

- Vapor Issues

- Safe Work Environment (SWE) Culture Assessment

- Mandatory Respirator Usage in Farms

- ISMS Expectations 4/15/05

- Human Performance Improvement Training

- Integration of SWE, ISMS & HPI

- Follow-up SWE Survey

**Accident Injury Rate**

- PIP Addressing OA Vapor Issues

- 244-CR Vault Event 7/22/04

- Mission Alignment Process (MAP)

- SWE Mentoring

- IROF

- ISMS PIP

- DART 1.0

- DART 0.1

- IROF

- A-Prefix Farms – Mask Cessation

- WFO VPP Star Status

- IROF

- Disciplinary Process Revised

- *DART – Days Away and Restricted Time
- Not to scale – For illustration only

## HPI Training Panel Workshop – Hanford Experience

**ISM Best Practice Workshop**
**Aurora, CO**
**Sept 12-13, 2006**

- HPI Training Panel Workshop – Hanford Experience

## HPI Training

- HPI Training Plan
- Enhance ISM & VPP successes
- Understand how events occur working “forward, not backward”
- Shift the paradigm (“a new language”)
- Audience
- Focus on management, supervision, and key Bargaining Unit personnel
- Develop Work Force understanding of HPI
- Establish HPI mentors to implement the process at the Project level

## HPI Training

- Training Format
- Eight Hour HPI Fundamental Course
- Safety Leadership 2006 – The Basics
-  Why HPI events occur
-  Error likely situations
-  Error precursors
-  Flawed defenses
- Over 600 managers and supervisors attended
- Over 100 Bargaining Unit Peer Leaders and Support Professionals

## HPI Training

- Training Format
- Four Day HPI Practitioners Course
- For those individuals “who will have responsibility for training, implementing or managing a Human Performance Process”
- Three Continuing Education Units following course and essay final exam
- Application of HPI tools, techniques and problem solving
- Focus on error precursor identification, investigation, barriers and case studies
- 65 FH graduates
- 20 scheduled for classes through CY 2006

## HPI Training

## HPI TrainingField Pilot Implementation

- Pilot Implementation Plan for the Solid Waste Storage and Disposal (SWSD) Facility
- Training
- Precursor Issues identification
- Observation Program
- Peer monitoring in the field
- Work Planning
- Pre Job Briefings
- Critique Process
- Peer interviews
- Three day extension

## HPI TrainingField Pilot Implementation

## HPI TrainingField Pilot Implementation

- Pilot Implementation Training
- SWSD:
- Ten Exempt and Bargaining Unit personnel attended the Site HPI Pilot training
-  Included Facility Director, OS&H Engineer and EZAC chairpersons
- Developed HPI project-level Steering Committee
- Led / mentored by trained personnel
- Initiated Work Force briefing and seminar sessions
- Waste Stabilization and Disposition Project
- Twenty personnel trained in preparation for Pilot expansion
- Included Vice President, several Directors, each Facility Manager and each EZAC Chair

## HPI TrainingField Pilot Implementation

- Worker briefings and seminars
- Safety Day activities at least once each month
- Safety meetings and EZACs
- Discussed identification of error precursors through photos and videos
- Use of HPI language in
-    meetings, daily activities
-    and Project documents

## HPI TrainingField Pilot Training

- Planning
- Project-level training Gap Analysis
- Identified training applicable to early stage of HPI development
- Focus Areas
- HPI concept fundamentals
- Safety meetings and briefings
-  Concepts and application
- Interactive review of current topics                                        (Occurrences and recent
-    airline accident in Tennessee), for
- Error precursors
- Latent weaknesses
- Employee involvement training
- Skits
- Training mock-ups

- Safety Meeting HPI Skit
- “Fly with SWSD Air”

## HPI TrainingField Pilot Training (Cont’d)

- Field Work Supervisor Competency
- Work planning, pre-job/post-job, feedback
- Skills inventory and improvement planning
- Development of Working Leads
- Leadership training
- Latent Organizational Weaknesses Addressed
- Conflict in the workplace (risk acceptance/personality styles)
- Emotional I.Q. training
- Development of conflict prevention skills

## HPI TrainingField Pilot Implementation

- Successes of Pilot
- Workplace Observer Program improved by focusing on error likely situations rather than physical inspections
- Workers self-identify barriers and errors that stall work or create error-traps
- Additional Senior Management visibility and interaction with workers
- Pre-job briefings focus on critical steps and defenses
- Event investigations use HPI techniques with Peer involvement
- Early conflict resolution process developed

## Future of HPI Training

- 	FH views HPI and the next natural progression of VPP & ISM in Improving the ***“People Side of Safety”***
- Expand on the pilot successes
- Establish company level steering committee
- Expand the Pilot to the WSD Project
- Continue HPI Practitioner Training
- Expand to all FH Projects
- Target training courses for specific application
- Engineers, planners, critique leaders, procedure writers
- Incorporate HPI into site training on
- HAZWOPER
- Practical - HPI Training Laboratories

## HPI Training Panel Workshop – Hanford Experience

- River CorridorClosure Project

**Safety • People • Results**

**U.S. Department of Energy****Richland Operations Office**

- HPI Training Panel Workshop – Hanford Experience

**Phillip Keuhlen**
- Director, Safety, Health & Quality

- September 12, 2006

## WCH Approach to Human Performance Improvement

- Conceptual Framework: Toolset That Supports Integrated Safety Management
- Principle Focus is on Error Prevention
- Greater cost benefit ratio than Error Detection or Corrective Action
- Field deployable tools
- Intuitive understanding

## Tailored HPI Training 

- Certificate Class (U of Idaho, 32 hours)*
- First Line Supervisor Workshop (Embedded, 8 hours)*
- Manager Fundamentals (8 Hours)
- Work Team Orientation (3 Hours)
- Continuing Communication Campaign
** Highlighted further on following slides*

## Certificate Class

- Formal 32 hour course taught by BushCo with University of Idaho at Idaho Falls certificate
- Target objective is development of Subject Matter Experts (~24 graduates)
- Management & Staff Sponsors
- Event Investigators
- Functional SMEs
- Safety
- Human Resources
- Training

## First Line Supervisor Training

- Part of 24 hour workshop focused on enhancing key leadership behaviors
- HPI concepts/tools integrated into the material
- Relationship between error rates and cognitive modes with examples from everyday life that are understood intuitively by FLS
- Recognition of error likely situations through theory and video exercises
- Tools for interactive pre-job briefings, task previews & “time outs” are reviewed & demonstrated
- Role play exercises on real job situations

## Error Prevention Success Stories

- Increased use of “Time Out” practice
- Deployment of HPI event investigation software in selected investigations
- Increased volume of procedure change requests

## Lessons Learned

- Introduce new faces and use engaging speakers
- Integrate HPI under ISMS umbrella to avoid “new program of the week”
- Team training for general employee orientation

## Stephen WalterProject Environmental Safety & Health Bechtel National, Inc.Hanford Waste Treatment and Immobilization Plant

***Stephen Walter******Project Environmental Safety & Health**** **Bechtel National, Inc.**Hanford Waste Treatment and Immobilization Plant*

***Presented September 12-13, 2006*****DOE Integrated Safety Management ****Best Practices Workshop**

## Changing the Paradigm

*It can be hard to change the way people think*

## - ISMS

**Nuclear Safety and Quality Culture**

***- ISMS***

**Notes:**
Senior Management sponsorship – Larry Simmons, Deputy Project Manager over E,P,C, PC & PMs
Human Performance – introduced by DOE-ORP in December 2005.  Dep. Project Mgr as the HPI Sponsor

## The Vision

## Implementing Human Performance

- Human Performance training – external
- 65 trained
- 32 completed the 4 day HPI training
- ES&H, Engineering, Construction, Quality, Employee Concerns, Human Resources, Commissioning, Procurement
- Attended DOE HQ HP TTT
- Sent 2 to INPO for Human Performance Lead training

## Training Inclusion

- Safety Rally to impart NSQI/HPI vision
- 6 hour orientation now includes HPI fundamentals concepts
- Industrial Safety Training courses are being developed to include critical attribute questioning
- Accident Investigators are being trained to use HPI tools
- Partnering with Bechtel Power on HP training
- Learning from others

## Lessons Learned

- With so many initiatives employees seek to understand the “why” – what’s in it for me?
- Abundance of resources and tools – select a focus

- Don’t recreate the wheel
- Project specific examples to show value
- Benchmark – learn from others successes and errors
- HPI will be a work in progress
- Implementing Human Performance is not free
- You don’t have to create a new program!