# Presentation: 515540

## Experiences with collaboration on research Asset Management in the Netherlands

**Jan Vreeburg MSc**

## Characteristics of the Netherlands drinking water industry

**The Netherlands:**
**383 inh/km2**
**intensive land use**
**13 Water companies**
**Merging continues**
**Owned by local government**
**An. turnover 1500 M€ **
**	****(1300 M$, 2002, excl. taxes)**
**Distribution without residual chlorine**
**Leakage levels of 3-8%**
**Joint Research program (BTO) 6 M€/year**

- Toward Integrated Risk Management

## Water DistributionSome Characteristics

**Length**
**Replacement value **
**Annual growth**
**Annual supply**
**Average residence time**
**Average age**

**110 000 km**
**EUR 8000M€ (7000 M$)**
**1100-2200 km, 1-2% per year **
**1118 Mm****3****/year**
**12 hour **
**40 years**

- Toward Integrated Risk Management

## Asset ManagementBalancing performance and cost

- Toward Integrated Risk Management

## Asset ManagementBalancing performance and cost 

** **

- What?

- How?

- Why?

**Strategic**

**Tactical**

**Operational**

**Effectiveness**
**“*****doing the right things*****”**

**Efficiency**
**“*****doing the things right*****”**

- Toward Integrated Risk Management

## Asset-management research framework

**Asset-management research framework**

- verfijning

- risicomanagement

- Implementatie OLM

- COST C19 Risk mgt

- OGI

- Asset-management
- verbeteringstechnieken

- Pilot hoofdleiding

- Risicomethoden AM

- Toward Integrated Risk Management

**Notes:**
Wanneer we het model van de voorgaande sheet, waarin het toepassen van asset-management werd gekoppeld aan drie organisatieniveaus, verder concretiseren ontstaan de volgende uitgangspunten:
Het toepassen van asset-management begint bij de klant (en overige stakeholders);
De klantbehoefte en de geleverde klantprestatie moeten meetbaar zijn;
De klantprestatie moet worden vertaald naar bedrijfsinterne kritische prestatieindicatoren (KPI’s);
Sturen op KPI’s vraagt om het toepassen van risicomanagement d.w.z. sturen op normwaarden en acceptabele bandbreedtes hier omheen;
Om risicomanagement te kunnen toepassen zullen we onze risico’s moeten kennen. Deze kunnen direct gerelateerd zijn aan het bedrijfsmiddel (technisch falen) maar ook aan de directe omgeving van dat bedrijfsmiddel (verkeerd gebruik) of daarbuiten (andere wettelijke normen)
Voor het toekennen van risico’s aan assets en voor het kunnen sturen op normwaarden van KPI’s is kennis over bedrijfsmiddelen,  bedrijfsprocessen en kosten onontbeerlijk;
Kennis over bedrijfsmiddelen, bedrijfsprocessen en kosten ontstaat uit registratie en analyse van veel data en vraagt om deze reden om professioneel datamanagement;
Naast kennis over bedrijfsmiddelen, bedrijfsprocessen en kosten zijn op tactisch en operationeel niveau kostenoptimalisatiemodellen nodig om resp. risicobeheersmaatregelen af te wegen en onderhoudsprocessen in te richten; 
Asset-management toepassen betekent een permanent streven naar effectiviteitverbetering en efficiencyverhoging; dit betekent dat de prestatienorm periodiek geëvalueerd en aangescherpt moet worden.

## Examples and results of collaborative research

**CML****QQ**** (Strategic)**
**A customer minute lost for water supply**
- quality substandard
- quantity substandard
**CML****QQ**** originated through direct effort of the Dutch Water Companies**
- Developed by the steering committee of the collective research on asset management
**Valving tool (Tactic)**
**Prioritising maintenance**
**Optimise design**
**Design rules (Operational)**
**Smaller, cheaper, cleaner**
**Joint effort towards fire fighters**

- Toward Integrated Risk Management

## Why CMLQQ? 

**Why CML****QQ****? **

**(1) A need to define and measure water supply performance to customers**
**As part of the definition of the level of service**

**(2) A tool for asset ****management**
**Identifying and ****prioritizing the most ****effective areas for performance improvements**
**(3) A wish for internal benchmarking (learning)  **

**Level of service**

**Cost**

- Toward Integrated Risk Management

## Definitions and challenges...(1)

**Applies to bounded customers only**
**A ‘customer’ is defined as a standardized connection**
**Failures apply to all incidents. A distinction is made into:**
**Qualitative or quantitative failures**
**Planned or unplanned interruptions**

- Toward Integrated Risk Management

## Status CML QQ

**Workshop approved definitions**
**Limited to quantitative failure**
**Taken into internal benchmark**
**Evaluation after one year**

- Toward Integrated Risk Management

## Valving tool: Tactical approach to valve maintenance

**Define for what purpose valves are needed (WHY)**
**How to measure performance**
**Identify critical valves to maintain (WHAT)**
**In new designs locate valves clever**
**AwwaRF international workshop March 29-30 2001**
**How to measure condition and how to maintain subject to research (HOW)**

- Toward Integrated Risk Management

## Valving tool: How to locate/identify critical valve (Tactical)

**Operational tool available**
**Common approach****   Individually applied**

- Toward Integrated Risk Management

## Examples of collaborative research

**New design rules smaller networks**

- Toward Integrated Risk Management

## Other examples of collaborative research

**Database failure data**
**Database condition assesments**
**Development test procedures**

- Toward Integrated Risk Management

## Conclusions

**Collaborative research initiates and facilitates discussion on strategic and tactical asset management goals**
**Joint forces are powerful in discussions with stakeholders (new design rules, test procedures)**
**Tools are quickly developed, validated and implemented**

- Toward Integrated Risk Management

## Experiences with collaboration on research Asset Management in the Netherlands

**Jan Vreeburg MSc**