# Presentation: 604615

## Parcel Select Service Performance

MTAC Presentation
February 5, 2003

**MTAC Presentation**
**February 5, 2003**

## November MTAC Meeting
Program started June 8, 2002
First reports available June 20, 2002
Information provided to the shipper who sends electronic file
Customers “pre-qualify”

**Program started June 8, 2002**
**First reports available June 20, 2002**
**Information provided to the shipper who sends electronic file**
**Customers “pre-qualify”**

**Parcel Select Performance**

## Two ways of measuring performance
By service commitment
BMC – 3 delivery days
SCF – 2 delivery days
DDU – 1 delivery day
Percent delivered by day
Data views by cumulative percent or percent by day

**By service commitment**
**BMC – 3 delivery days**
**SCF – 2 delivery days**
**DDU – 1 delivery day**
**Percent delivered by day**
**Data views by cumulative percent or percent by day**

**Parcel Select Performance**

## Data Views:
Frequency          And	    	    Level

_**Frequency**_**          **_**And**_**	****    ****	****    **_**Level**_

**Parcel Select Performance**

**Week**
**Acctg Period**
**Quarter**

**Service metrics are reported based on the week of the first delivery point scan**
**Reports produced the following Friday**

**National**
**Area**
**District**

**BMC Service Area**
**3-Digit**
**5-Digit**

## Reports are available by individual or consolidated customer data
Phase 1
Sender of the electronic file
Consolidates all mailing locations of the customer
Phase 2
Individual shipping locations, customer package ID code or client field of the electronic file

**Phase 1**
**Sender of the electronic file**
**Consolidates all mailing locations of the customer**
**Phase 2**
**Individual shipping locations, customer package ID code or client field of the electronic file**

**Parcel Select Performance**

## Report access
Postal access to reports via intranet
External customer internet site launched July 31, 2002
URL: https://entrynotice.usps.com Reports are password protected
Other information on the Web site
Application forms & FAQs
Customer User Guide

**Postal access to reports via intranet**
**External customer internet site launched July 31, 2002**
**URL: **_**[https://entrynotice.usps.com](https://entrynotice.usps.com/)**_** Reports are password protected**
**Other information on the Web site**
**Application forms & FAQs**
**Customer User Guide**

**Parcel Select Performance**

## Complete Forms
Parcel Select Service Measurement Application
PS Form 1357-C, Customer Request for Web Access
Submit forms to National Customer Support Center (NCSC)

**Parcel Select Service Measurement Application**
**PS Form 1357-C, Customer Request for Web Access**
**Submit forms to National Customer Support Center (NCSC)**

**Parcel Select Performance**

## 			          November 02        February 03

Participants			2		      3
Volume (DDU)	  225K / WK            910K / WK

**Participants****	****	****	****2****	****	****      3**
**Volume (DDU)****	****  225K / WK            910K / WK**

**Parcel Select Performance**

**IMPORTANT: **
**WE NEED MORE PARTICIPATION!**

## Objectives
Refine through FY 2003
Basis for performance assessment in FY 2004

**Refine through FY 2003**
**Basis for performance assessment in FY 2004**

**Parcel Select Performance**

## Next Steps
New Reports Provide
Percent of shipments that are complete (Feb 21, 2003)
Improve quality
Ensure all offices are scanning 8125s
Evaluate quality of customer supplied data

**New Reports Provide**
**Percent of shipments that are complete (Feb 21, 2003)**
**Improve quality**
**Ensure all offices are scanning 8125s**
**Evaluate quality of customer supplied data**

**Parcel Select Performance**

## Next Steps
Work group fades into sunset
Monitor changes through May, 2003
Feedback from participants on improvements
Feedback from non-participants as to what it takes to get them to participate

**Work group fades into sunset**
**Monitor changes through May, 2003**
**Feedback from participants on improvements**
**Feedback from non-participants as to what it takes to get them to participate**

**Parcel Select Performance**