# Presentation: 284666

## “ONE GSA” COMMITTEE  (Part of the IGC)

- 3rd Report 11/08/04

## PURPOSE

**The “One GSA” committee was established to:**
- List, discuss, and investigate issues that may inhibit SAC/MSC Schedules programs from being as effective, efficient, and useable as they should be in the eyes of agency customers and industry partners
- Prioritize those issues, and
- Develop and make recommendations for the SAC/MSC leadership to consider and act upon as they see fit

## COMMITTEE MEMBERS

**Skip Derick**		Anteon Corporation
- 		703-246-0930		_[sderick@anteon.com](mailto:sderick@anteon.com)_
**Ed Naro**		Northrup Grumman				703-620-8022		_[edward.naro@ngc.com](mailto:edward.naro@ngc.com)_
**Peter Lobin**		Solid Waste Solutions Corporation			847-328-5622		_[peterlobin@wasteaudit.com](mailto:peterlobin@wasteaudit.com)_
**Michael Pavlides**	PBS&J						301-210-6800 (433)	_[MGPavlides@pbsj.com](mailto:MGPavlides@pbsj.com)_
**Tom Brady**		GSA FTS
- 		703-306-6209		_[tom.brady@gsa.gov](mailto:tom.brady@gsa.gov)_
**Jeff Manthos**		GSA FSS
- 		703-305-6085		_[Jeffrey.manthos@gsa.gov](mailto:Jeffrey.manthos@gsa.gov)_
**Paul Pitera***		SAIC
- 		703-575-7253		_[PAUL.PITERA@SAIC.com](mailto:PAUL.PITERA@SAIC.com)_
- 						*IT Council Representative

## APPROACH

- FIRST MEETING (4/26/04)
- Listed Issues (initial thoughts)
- Discussed/Brainstormed Issues
- Prepared preliminary discussion points on issues
- SECOND MEETING (7/7/04)
- Prioritized Issues
- Initiated Detailed Discussions
- THIRD MEETING (10/19/04)
- Discussed/agreed upon “Focus” within prioritized issues
- Added both FSS & FTS informational content
- Continued detailed discussions
- FOLLOW-ON MEETINGS
- Continue Discussions of Issues in Detail
- Continue coordinating with IT Council Committee
- Prepare White Paper(s)

## REVIEW – 7/7/04 COMMITTEE MEETING

_**Actions**_
- Pared Down “Issue List” and Established Priorities
- Two issues were combined and two issues out of five original issues will be the focus of the committee
- Conflicting Communication/Conflicting Information & Behavior Across GSA FSS/FTS/PBS
- Inconsistent Across-the-Board Training & Marketing information
- Remaining five issues temporarily tabled
_**Ideas Discussed**_
- Engage GSA Associates, Industry Partners, Clients (Customers)
- Pass the word; Cannot be done in vacuum; No surprises
- Convey
- Definitions in clear and concise language
- Differences between FSS/FTS/PBS
- Offerings of FSS/FTS/PBS
- Timing
- The “GSA Get It Right” Plan
- One GSA – Opportunity/Money Lost
- Training is integral to effective communications
- GSA needs to educate clients and promote the benefits of GSA
_**Challenges**_
- GSA Internal Communications (Within FSS/FTS/PBS and Between FSS/FTS/PBS)
- Huge Cultural Issues
- Political Intervention

## 10/19/04 Committee Meeting

- _Actions_
- Determined a preliminary outline for the white paper*	*
- Clear definition of issues
- Acknowledgement of efforts currently on-going
- Improvement steps and suggestions
- Provided committee focus for Communication & Training
- Communication Triumvirate

- FSS/FTS/PBS

- Vendor Relations

- Client Relations

- GSA Information Desk

## 10/19/04 Committee Meeting (Cont.)

- _Actions (Cont.)_
- GSA Centralized Information Desk*
- a. Possibly using one of the following as platform/vehicle/configuration1. Acquisition Center of Excellence2. Hot line3. Other centralized office4. Coordinated regional office
-  * The Centralized Information Desk should be staffed with problem solvers not information providers.
- 	b. One GSA Message         1.  One Source for information/answers         2.  One Voice – coordinated and agreed upon         3.  Continuity of message         4.  Consistent message
- 	c.  Centralized Information Desk – Potential Impact         1. Central repository of information         2. Faster issue identifier         3. Best Practices developer         4. Greater organizational awareness         5. Greater operational efficiencies for FSS/FTS/PBS         6. Better Customer Service for Clients & Vendors         7. Better information from one location to develop GSA Policy

## 10/19/04 Committee Meeting (Cont.)

_**Discussion**_
- FTS (Tom Brady) and FSS (Jeff Manthos) provided committee with big picture – what is currently happening that impacts “One GSA” communication/training and what is being discussed/planned that will influence “One GSA” communication/training
- 	_*Examples:*_* **	**Within FSS Region 2, a Regional Acquisition Advisory Panel is being established. This establishment has some relevance to a central source of information discussion.*
*	**	**	**Within FTS, a committee has been formed to look at “What Business FTS wants to be involved with” and then to establish clear and definitive ways of transmitting this information to the clients and vendor partners.*
- A reoccurring* **	*theme appeared – Consistency of the “message” between FSS, FTS, & PBS and between GSA components with the client & vendor communities

## SUMMARY

- Completed
- Reviewed 2 remaining issues and provided “Focus” within the issues
- Listened to concerns/plans within both FSS & FTS
- Incorporated FSS/FTS concerns/plans into discussions
- Left to Do
- Continue brainstorming of Issues
- Continue to capture feedback from Service Acquisition Council at large
- Continue to capture ideas from IT Council working in the same areas
- 	(Paul Pitera (SAIC) is now an active participant within “One GSA” Committee)
- Develop White Papers for the issues with most potential for positive impact on the “One GSA” concern (By 1/05)