# Presentation: 400533

## 
“If you do not know from
whence you came  . . .
How do you know where you are going?”

**“****If you do not know from**
**whence you came  . . .**
**How do you know where you are going?”**

## OUTREACH WHAT IT IS - AND WHAT IT IS NOT!
NCRC Meeting Wichita, KSAugust 11, 2005

**NCRC Meeting**** Wichita, KS****August 11, 2005**

## The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis, of race, color, 

- The U.S. Department of Agriculture (USDA) prohibits discrimination in all its programs and activities on the basis, of race, color,
-  national origin, sex, religion, age, disability, political beliefs, sexual orientation, or marital or family status. (Not all prohibited bases apply
- to all programs.)  Persons with disabilities who require alternative means for communication of program information (Braille, large print,
- audiotape, etc.) should contact USDA’s TARGET Center at 202-720-2600 (voice and TDD)
- To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326W, Whitten Building,
- 14th and Independence Avenue, SW, Washington, DC 20250-9410 or call (202) 720-5964 (voice and TDD)
- USDA is an equal opportunity provider and employer.

## The Mission of the NRCS Outreach Division is to provide leadership to ensure that all programs and services are made accessible to all NRCS customers, fairly and equitably, with emphasis on reaching the "underserved."

- MISSION

## Reaching out to the "underserved" communities through partnerships resulting in trust and full participation in all NRCS programs. 

- VISION

## Hugh Hammond Bennett

## Outreach Project

## Sequence of Outreach Events

- Program Outreach ( “in name”) began in late 70’s – early 80’s.
- Creation of LRF list file, with emphasis on women and minority farmers.
- Black farmers march on Washington – 90’s
- Civil Rights Action Team (CRAT) report
- Civil Rights Implementation Team (CRIT) report
- 2002 Farm Bill

## WHAT IS		   

- OUTREACH

## WEBSTER defines OUTREACH as:

- An organized effort to extend services beyond usual limits, as to particular segments of a community.

## NRCS OUTREACH DIVISION  DEFINES 			    AS

- a way of conducting business to ensure that the **"underserved"** individuals and groups throughout the United States and its territories are made aware of, understand and have a working knowledge of USDA programs and services. Outreach will ensure that these programs and services are equitable and made accessible to all.

- OUTREACH

## WHO ARE UNDERSERVED CUSTOMERS?

**INDIVIDUALS** AND **GROUPS** WHO HAVE NOT PARTICIPATED IN OR HAVE RECEIVED LIMITED BENEFITS FROM USDA OR NRCS PROGRAMS( i.e., Limited Resource Producers, Small Farmers/Ranchers, Minority Groups, and Women)

## UNDERSERVED NONFARMERS INCLUDE:

- MEMBERS OF RELIGIOUS AND ETHNIC GROUPS
- RURAL COMMUNITIES
- URBAN COMMUNITIES

## 			IS THE WAY WE DO BUSINESS WITH OUR CUSTOMERS.

- OUTREACH

## WHAT IS THE DIFFERENCE BETWEEN 				AND 

- CIVIL RIGHTS ?

- OUTREACH

## 				IS NOT

- A MINORITY PROGRAM
- A NEW OR SEPARATE PROGRAM
- A				    PROGRAM

- OUTREACH

- CIVIL RIGHTS

## 		  			HAS TO DO WITH THE STATUTES THAT PERTAIN TO EMPLOYMENT (TITLE VII) AND PROGRAM DELIVERY (TITLE VI)

- CIVIL RIGHTS

## Outreach is the Process

- Civil Rights is the Goal

## Outreach Programs--Beneficial to SEPM”s--

- 1890 Scholars Program
- Public Service Leaders Scholars Program
- Asian Pacific Islander Scholars Program (Pilot)
- Tribal Scholars Program (Pilot)
- NEDC Outreach Training Course

## PART 1Q1:	WHAT IS THE DIFFERENCE 	BETWEEN OUTREACH AND PROGRAM DELIVERY?

- Program delivery is making sure that our programs are delivered to all customers in an equitable and timely manner.
- Program delivery is a statutorily established program (assistance)
- Program delivery is delivering services to meet needs to the extent of our abilities and resources
- Outreach is the communication process whereby all people are made aware of federal programs within and outside of the agency as well as delivering services to all customers and potential customers based on their needs.
- Outreach is a process

## Q2:	WHAT SHOULD BE THE GAME 			PLAN WHEN WE LEAVE HERE TO 		GET THIS 	MESSAGE TO FIELD 			STAFF?

**Partnership effort**
**Leadership buy-in and written policy ****	****(we now have a national policy on outreach)**
**Help field staff to understand the definition of outreach and program delivery**
**Help field staff identify specific needs of county**

## Q2:	WHAT SHOULD BE THE GAME PLAN CONT’D?

**Local buy-in - Training on the local level, given the tools and inspiration to do the job (attitude change!!)**
**FOLLOWUP, FOLLOWUP, FOLLOWUP!!!!**
**OUTREACH TAKES COURAGE **
**TRAINING **

## PART 2Q1:	WHAT STRATEGIES DO WE USE TO 	DELIVER OUTREACH?

- Use census information
- University assessments of the community
- Social Service agency
**Town Hall meetings to get involvement in the process**
**Finding key contact and develop trust with the individual**
- Deliver quality services

## Q1:	WHAT STRATEGIES DO WE USE Cont’d

- Coordinate with other agencies on nontraditional NRCS concerns
**Participate in cultural and community functions, (i.e. street festivals)**
- Assist in nontraditional opportunities that are mission related (i.e. green space development)
- Provide training/presentations for urban settings

## Q2:	WHO DO WE INVOLVE?

**Involve Churches**
- Neighborhood Organizations
- Units of Governments
- Charitable Organizations
**Key Community Individuals**
- University Interns or Volunteers
- Sister agencies - related agencies
- Tribes and Tribal Councils
**Our Employees**

## PART 3Q1:	WHAT DO WE DO WHEN LOCAL 		PEOPLE, DURING A LOCALLY LED 		PLANNING PROCESS; DON’T WANT    TO INCLUDE CERTAIN GROUPS?

**Include all groups in the announcement of meeting**
- Locally led should be identifying and addressing resource concerns of all groups
**Provide basic training to employees and leaders of the locally led process in order to facilitate meetings with diverse groups.**
- Review MOU/CR laws as required annually
**Add diversity to district boards and USDA staff**

## Q2:	HOW CAN WE ADDRESS CONCERNS 	OF FIELD STAFF – OUTREACH MEANS 	GIVING SPECIAL TREATMENT TO CERTAIN GROUPS?

- As federal employees we have **responsibility for providing EQUITY of service to all customers**
- Provide basic training to all employees on what Outreach truly means (Use Outreach Coordinators)
- Expand training opportunities to the Partnership (should be a USDA initiative!!)
**Assess who we are serving now, and who we are not currently serving**
**Include underserved customers in ongoing program delivery**
- Have available quality reports (i.e. Ag. and non-ag parity report)

## PART 4WHERE DO WE WANT TO BE IN OUTREACH BY THE YEAR 2010?

- Clear definition of Outreach
- Understanding of outreach by all employees and their responsibilities
- Written strategy to achieve goals
- All stakeholders at the table by year 2010
**All underserved customers identified**
**Make outreach an integral part of NRCS programs and services**
- Develop means of measuring accomplishments

## PART 4 Q1:	WHERE DO WE WANT TO BE Cont’d

- Be consistent throughout the agency in providing services
**Continue to increase participation on boards/committees (i.e., rc&d, state tech comm., swcd’s, etc.) from representatives of underserved groups on all level**
**Every state technical committee reflect diversity of state (population)**
- Remove policy barriers in programs that reduce participation of underserved
- Eliminate bureaucratic burden so that outreach creativity can be obtained
- Extend sign-ups or continuous sign-up for all programs

## PART4:2:	HOW DO WE GET THERE?

- Improved communication
- More flexible programs
- Market NRCS
- Hold Managers accountable
- Educate/inform through traditional/non-traditional sources
- Primetime information advertising

## Outreach Training

- 	As part of the Chief’s Initiative, a new National Outreach Training Course will be rolled out sometime in this Fall through the National Employee Development Center.
- 	The training will be a combination of web-based and classroom style and will cover such topics as:
- 	How to use self and community assessment tools
- 	Demographics, & Marketing
- 	Capacity Building, & Evaluations
- 	Benefits of Partnerships, & Success Stories
- 	How to identify diverse community groups and individuals, and different communication styles.
- 	The course will also provide hands-on training in community assessment (i.e., inventory and evaluation of community resources)

## Introduction

- 	In this course, we will establish an understanding of the building blocks needed to ensure the effective delivery of USDA/NRCS programs and services to all groups and individuals through outreach efforts.

## THE GAME PLAN

**Partnership effort**
**Leadership buy-in**
**Help field staff to understand the definition of outreach and program delivery**
**FOLLOWUP, FOLLOWUP, FOLLOWUP!**
**TRAINING and more TRAINING!**

## THE GAME PLAN

**COURAGE!!!**
**“****BECAUSE WE HAVE THIS PERCEPTION THAT**
**OUTREACH IS HARD TO DO” **

## NRCS Outreach Division
5601 Sunnyside Ave., Stop 5474
Beltsville, MD 20705
Phone: 301-504-2229
Fax: 301-504-2248
WWW.USDA.NRCS.GOV

- 5601 Sunnyside Ave., Stop 5474
- Beltsville, MD 20705
- Phone: 301-504-2229
- Fax: 301-504-2248
- WWW.USDA.NRCS.GOV

- NEW ADDRESS