# Presentation: 469188

## KM Continuum

**KM Continuum**

- D. Cotey

## Elements of KM Programs

**Elements of KM Programs**

- D. Cotey

##              KM Applications

**             ****KM Applications**

- D. Cotey

## Arsenal of KM Tools

| DiagnoseAwareness / storytellingKM audit / survey Values assessmentCustomer focus groups | GatherData warehousingInformation navigationCompetitive IntelligenceEnvironmental scanning | HypothesizeMathematical modelsNeural networksKnowledge discoveryStructural equation model |
| --- | --- | --- |
| ContextualizeExpertise locatorsIntranet yellow pagesDocument managementVideo teleconferencing | Categorize Taxonomy developmentIntranet groupwareText miningOrganizational libraries | MapWorkflow analysisKnowledge mapsStatistical flow timingFile locations  |
| Communicate ApprenticeshipsJob rotationOrganizational slackBa design/implementation | Disseminate Distributed e-learningCommunities of practiceKnowledge portalsIC reporting / disclosure | Simulate Scenario planningExpert systemsVirtual organization |

**TACIT**

**EXPLICIT**

**EMBEDDED**

- D. Cotey

## What can you do tomorrow?

- Conduct a personal knowledge audit
- Tie KM into HR and performance evaluation
- Recruit and hire a leader responsible for intellectual capital & knowledge management
- Classify your intellectual portfolio with a knowledge map (e.g., corporate yellow pages)
- Reduce “don’t know what I don’t know”

## What else can you do tomorrow?

- Use information technology tools for *externalization*, *transfer* and *generation*
- Increase the ROI on training and development expenditures (spy and new reimbursement process)
- Publish intellectual capital addendum
- Education: McMaster Univ. & Royal Roads Univ.
- World Congress:  http://worldcongress.mcmaster.ca
- Research:  http://www.bontis.com/research.htm
- Journal of IC:  http://www.emeraldinsight.com/jic.htm
- Develop internal markets for knowledge exchange

## Knowledge Café

- Dr. Bontis developed the Knowledge Café as an exciting opportunity for you to experience how a knowledge ecosystem can support the interactions of a learning community.  Our learning community, the participants and presenters at this seminar, will collectively explore key topics in the field of knowledge management, organizational learning and intellectual capital.  Like the famous cafés of Paris, participants will move from table to table and through the socialization process dialogue, interact, and most importantly learn from one another. You will take away not only an experiential grasp of what a knowledge ecosystem is, but a deeper, more holistic understanding of the subject of the gathering.
- Each of delegates will be randomly assigned to one of 6 tables which will have coffee, sweets and one large piece of paper as a table top.  A facilitator will also be assigned to each of 6 tables. Facilitators stay at their own café table for the whole exercise. They are like the social waiters of Paris. Each table will be assigned a theme which will reflect the main points that percolate from earlier discussions and Dr. Bontis' presentation. An example of one theme could be: “Technology to improve knowledge sharing". Delegates discuss the theme at the table and exchange ideas with one another while the facilitators probe for clarification and codify their ideas on top of the table cloth (paper). Delegates can also doodle their ideas on the table top as well. After 25 minutes, a bell will ring and delegates randomly scramble to another table which highlights a different theme. These allows delegates to also meet and dialogue with virtually everyone at the event. The facilitator than debriefs the new table of delegates with the earlier highlights and challenges each delegates to push these ideas further.
- After 3 rotations of 25 minutes each, a wonderful ecosystem of learning will have been developed. Facilitators are then responsible for debriefing the whole audience at the end and can use their table cloths (papers) as illustrations if they wish.  The objectives of the Knowledge Café are: 1) to discover shared meaning among your fellow colleagues; 2) to access the organization's collective intelligence, and 3) to co-evolve the future of the organization.  The outcomes will include a codified summary and outline emanating from the knowledge café of next steps in your strategy for leveraging intellectual capital in your organization.

## Thank you!

- Dr. Nick Bontis,  Ph.D.
- Assistant Professor of Strategic Management
- DeGroote Business School, McMaster University
- 1280 Main Street West, MGD #207
- Hamilton, Ontario, Canada  L8S 4M4
**Tel: (905) 525-9140  x23918****         ****Fax: (905) 521-8995**
**Director, Institute for Intellectual Capital Research**** Inc.**
**CKO**** (Chief Knowledge Officer)****, ****www.****Knexa.com **
**Associate Editor, Journal of Intellectual Capital**
- nick@bontis.com           www.Bontis.com