# Presentation: 337641

## NWS Performance Management System

- DRAFT PLAN
- FY06 Q2

## Introduction

**Needed:**  comprehensive performance management system for products and services.
- System should provide for:
- Development, reporting, and interpretation of key measures and indicators related to the **quality, timeliness, accuracy**, and **usefulness** of products and services.
- Identification of significant **performance trends** to find successes and address deficiencies.
- 3.  Useful and **meaningful information** and feedback for forecasters, managers, partners, and customers.

## National Performance Management Committee

- NWS has been successful at measuring and reporting on some mission-critical program elements, however, _we can improve_.  We need:
- A **performance improvement system** to adequately analyze trends and identify causative factors for changes in performance at the operations level.
- A **framework for better management decisions** at the strategic level and a foundation for true performance improvement at the job level.
- To assist in the planning and executing of these improvements, the **National Performance Management Committee (NPMC) was chartered**.

## NPMC Mission

- _Identify needs_ in verification/monitoring/evaluation
- _Validate those needs__ _as agency _requirements_
- _Plan projects_ to meet those requirements
- _Manage related projects_ effectively (scope, time, cost)
- _Implement results_ in a proactive way to keep performance management in step with growth and change in NWS products and services.

- To establish a focused process to:

## NPMC Vision

- To foster the development of a system to verify all sensible weather elements forecast in order to _**measure forecast and service performance**_.
_**Identify and bridge performance gaps**_ and capitalize on successes.
_**Provide meaningful information and feedback**_ for forecasters, managers, and other users.

## NPMC Concept: A Model for Continuous Improvement

## NPMC Functions

**Solicit requirements** for verification, monitoring, and evaluation needs.
**Coordinate requirements** with the service branch (or other appropriate authority) for validation.
**Develop project plans** to address requirements.
**Prioritize** projects.
- Assist in the development of **OSIP documents**.
- Participate in **project prototyping**.
**Monitor progress** of projects through implementation.
**Solicit feedback** on completed projects.

## NPMC Operating Process

## Addressing our current needs

- Growth in the suite of products and services offered by the NWS has not been met with a proportional level of verification-related development.
- Our process will provide a mechanism for bridging the existing gaps.
- To move past the current state, the NMPC is establishing a collective working knowledge of the existing verification and performance management system in the NWS in order to properly evaluate and prioritize future needs.

## Performance Management Plan Objectives

- Improve performance assessment system for NDFD
- Improve performance assessment system for watches, warnings, and high impact events
- Improve use and understanding of performance information
- Improve service evaluation/assessment activities
- Operate and maintain existing verification systems until they are replaced by new systems/technology
- Provide performance information to partners and users

## Performance Management Plan

- Add operational and experimental elements
- Provide access to data files for local analysis
- Incorporate additional gridded fields for comparison
- Improve marine verification program
- Implement forecast feedback tool at WFOs
- Provide individual forecaster verification

**Objective #1**:  Improve performance assessment system
- for NDFD.

## Performance Management Plan

- Provide near real-time warning verification from local storm reports
- Automate winter storm, non-precip, and coastal flood watch and warning verification
- Automate flood watch/warning verification
- Modernize Stats on Demand
- Modernize StormData and incorporate GIS
- Implement polygon warning verification

**Objective #2**:  Improve performance assessment system
- for watches, warnings, and high impact events.

## Performance Management Plan

- Develop assessment tools
- Develop _training_ for managers and forecasters
- Enhance communication and collaboration

**Objective #3**:  Improve use and understanding of
- performance information.

## Performance Management Plan

- Investigate techniques for quantifying or otherwise measuring impacts
- Investigate feasibility of applying root cause analysis techniques for service assessments
- Implement comprehensive outreach reporting/tracking system
- Implement measures for customer satisfaction

**Objective #4**:  Improve service evaluation/
- assessment activities.

## Performance Management Plan

- Enhance point-based marine verification
- Enhance TAF Verification
- Enhance River Verification
- Update PFM Verification
- Transition RTVS to NWS

**Objective #5**:  Operate and maintain existing systems
- until they are replaced by new systems/technology.

## Performance Management Plan

- Update public NDFD Verification Site
- Implement Fire Weather NFDRS Verification
- Develop new measures and goals (Corporate and GPRA)
- Publish additional performance results as appropriate
- Enhance RTVS

**Objective #6**:  Provide performance information to
- partners and users.