# Presentation: 446297

## Working from Home

*Understand the Technologies*

## Description

- This course is designed to give an overview of remote connectivity solutions which allow NIH employees to access resources at NIH from a remote location.
- This course is recommended for NIH employees who are interested in accessing resources on the NIH network with their home computer or while traveling with a mobile computer.
- NOTE:  This course is NOT designed to be a “how to” on setting up a home network.

## Objectives

-  Using VPN to connect to the NIH network
-  How to get an account
-  Login tips and troubleshooting
-  Telephones/Teleconferencing
-  Videoconferencing
-  BreezeTM for meeting collaboration
-  Email Personal Folders
-  Outlook Web Access (OWA)
-  Sending email attachments
-  Public Folders
-  Mapping a network drive
-  Securing your remote computer
-  Microsoft Home Use Program

**Objectives**

## Internet Connection Options

## What is Cable Modem? 

- What is Cable Modem?** **
- Cable modem is a method of high-speed Internet connectivity that uses your cable television service.
- Cable modem is a shared connection. This means that the cable service in your neighborhood is shared among you and your neighbors - up to a limit set by the cable company. Because it is a shared connection, the connection speed will vary. The more people utilizing the cable modem connection at the same time, the slower the connection speed will be.
- Most cable television companies offer cable modem service in conjunction with your cable TV service. However, you should contact your local cable company to determine if this service is offered in your area. Most cable companies charge more for cable modem service if you are not one of their cable TV customers.
- Connection Speed: ~4 Mbps/384 Kbps to 6 Mbps/768 Kbps

**Internet Connection Options**

## What Do I Get While Connected Through a Cable Modem?

- Cable modem service provides a connection to the Internet _**only**_, and by itself will not allow you to access the NIH network.
- If you want to access the NIH network and Institute resources, you will also need to connect using a NIH VPN account.

**Internet Connection Options**

## How Do I Get A Cable Modem Account?

- Contact your local cable television company to see if the cable modem service is offered in your neighborhood. NIH/CIT does not offer cable modem service.

**Internet Connection Options**

## Connections/Configurations

**What Will I Need?**

**Internet Connection Options**

## Internet Connection Options

**Internet Connection Options**

- What is DSL?** **
- DSL (Digital Subscriber Line) is a method of high-speed Internet connectivity. It is a digital line that utilizes your current phone line, but unlike dialup connections, DSL allows voice calls to be made over the same line as the digital signal.
- Contact your local DSL Service Providers – usually your telephone service provider – to determine if their DSL service is available in your area.
- Connection Speed: 768 Kbps/128 Kbps to 3 Mbps/768 Kbps

## What Do I Get While Connected Through DSL?

- DSL services provides a connection to the Internet _**only**_, and by itself will not allow you to access the NIH network.
- If you want to access the NIH network and Institute resources, you will also need to connect using a NIH VPN account.

**Internet Connection Options**

## How Do I Get A DSL Account?

- Contact a DSL service provider to see if the service is offered in your neighborhood. NIH/CIT does not offer DSL service.

**Internet Connection Options**

## Connections/Configurations

**What Will I Need?**

**Internet Connection Options**

## What is Fiber Optic? 

- What is Fiber Optic?** **
- Fiber Optic is a method of high-speed Internet connectivity that uses fiber optic cables rather than traditional copper wiring. Laser-generated light pulses are used to transmit data over these hair-thin strands of glass fibers.
- Connection Speed: ~5 Mbps/2 Mbps to 30 Mbps/5 Mbps

**Internet Connection Options**

## What Do I Get While Connected Through Fiber Optic?

- Fiber Optic services provides a connection to the Internet _**only**_, and by itself will not allow you to access the NIH network.
- If you want to access the NIH network and Institute resources, you will also need to connect using a NIH VPN account.

**Internet Connection Options**

## How Do I Get A Fiber Optic Account?

- Contact a Fiber Optic service provider to see if the service is offered in your neighborhood. NIH/CIT does not offer Fiber Optic service.

**Internet Connection Options**

## Connections/Configurations

**What Will I Need?**

**Internet Connection Options**

## What is Dial-up? 

- What is Dial-up?** **
- Dial-up or analog modem services use a modem connected to a computer and a telephone line to dial into an Internet service provider's (ISP).
- This method utilizes your current phone line though it does not allow voice calls to be made over the same line while connected to the Internet Service Provider (ISP).
- Connection Speed: 56Kbps

**Internet Connection Options**

## Internet Connection Options

- What Do I Get While Connected Through Dial-up?
- Dial-up services provides a connection to the Internet _**only**_, and by itself will not allow you to access the NIH network.
- If you want to access the NIH network and Institute resources, you will also need to connect using a NIH VPN account.

## Internet Connection Options

- How Do I Get A Dial-up Account?
- Contact a Dial-up service provider to see if the service is offered in your neighborhood.

## Internet Connection Options

- Connections/Configurations

**What Will I Need?**

## Concerns for Dial-up

- Dial-up connections are considerably slower than “high-speed” or “broadband” connections such as DSL or cable modem.
- As such, you will find that when downloading that “small” file to your computer or opening that “small” attachment in that email may take a long time to download or open.
- Sometimes large downloads can cause the dial-up connection to “drop” or disconnect.  Applications and the operating system of your computer can often have higher data transmission speed requirements that dial-up can provide.

**Internet Connection Options**

## What is VPN? 

- What is VPN?** **
- Virtual Private Network (VPN) allows NIH employees to access the NIH network and Institute computing resources over a third-party Internet Service Provider (ISP).
- You will need to contact your third-party ISP to verify that the ISP allows VPN over their network.
- Connection Speed: Not applicable as this service uses your current Internet connection so it is dependent on that connection's speed.** **

**Internet Connection Options**

## What Do I Get While Connected Through VPN?

- Simply put, once the VPN software is installed on your computer and you are logged into the NIH VPN service, you are able to access the NIH network.
- With VPN, you can accomplish many of the same tasks as on your office computer.
- NOTE:  Disconnecting from the VPN client allows you to resume using your Internet service for personal use.
- Supported Operating Systems:
- Windows 2000 -XP
- Mac OS X (10)
- Linux
- Solaris

**Internet Connection Options**

## How Do I Get A VPN Account?

- Once the account has been created, an email containing your account information and a link to the client software will be sent to you. The configuration documentation is located on CIT’s Remote Access web site & under VPN -> Connection/Configurations heading.
-           _[http://remoteaccess.nih.gov/](http://remoteaccess.nih.gov/)_
- NOTE:  When accessing the CIT Remote Access web site, you will be prompted for your NIH Login username & password (credentials).

**Internet Connection Options**

## Connections/Configurations

- A computer.

**What Will I Need?**

- An Internet connection which allows VPN

- An NIH VPN account

- The VPN client software

- Configuration documentation for your operating system

**Internet Connection Options**

## VPN Documentation

- The documentation includes a worksheet to gather information from your office computer that you will need when configuring VPN on your home computer.

- Mac OS X (10)
- Win2K VPN
- WinXP VPN

**Internet Connection Options**

## Miscellaneous

- For NIH Login (“network”) accounts, if you change your password while at the office & then try to use this new password on your home computer, you may not be able to do so if you do not login to VPN first.

- Get the VPN documentation BEFORE going home

- Write down any errors you receive BEFORE calling the NIH Help Desk

- The NIH Help Desk does not perform setup “walk-through”.  Please use the documentation to install, configure & use the remote access service

- Network accounts such as your NIH Login account connect you to NIH-only resources such as your Home drive (H:) or to other resources such as your email, NIH Portal, etc.

## Miscellaneous

- It is up to some other piece of software or service to give you the services you require:
- -- a web browser such as Netscape or Internet Explorer to browse web pages
- -- Windows Networking Services to access your H: (home) drive
- -- an email program such as Outlook to get your email
- It is important to note this distinction as it may save you a lot of time & frustration.  If you need to contact a technical support group, this will make the resolution easier & quicker.

## The Worksheet

**What You Need – The Worksheet**
- For each of the bulleted items, further information is provided in the Notes section below (located in the remote access user guide).
- An NIH Login account: _________________ & password: ______________________
- You _**may**_ need local Administrative account permission to your remote computer.
- A list of your NIH network drives (drive letter, server name & shared folder name)

| Name | Letter | Server\Folder |
| --- | --- | --- |
| Home Drive | H: | \\SERVER1\DOEJ |
| Home Drive (Mac) |  | afp://server1.ic.nih.gov/doej
                    OR
smb://server1.ic.nih.gov/doej |

- A high-speed Internet connection such as DSL or cable.

## Connecting / Logging In

## Connecting / Logging In

- Remote
- Computer

## Connecting / Logging In

- Remote
- Computer

- Turn on your computer.

## Connecting / Logging In

## Connecting / Logging In

- Microsoft Windows 2000 or XP Professional – NIH-owned:
- Login to VPN before logging into Windows

## Connecting / Logging In

- Login to the computer

- All other operating systems – login to the computer

## Connecting / Logging In

- Remote
- Computer

- Microsoft Windows 2000 or XP Professional – NIH-owned: VPN is already running if you logged into it before the login to Windows.

- All other operating systems – launch/open the VPN client.

## Connecting / Logging In

- Remote
- Computer

- Login to VPN with your NIH Login (credentials).

## Connecting / Logging In

- Remote
- Computer

- If successful, you will see the US Government Computer System Warning Banner.  Click on the Continue button.

## Connecting / Logging In

- Remote
- Computer

- Congratulations!  You are logged into VPN & can access NIH-only resources.

## Connecting / Logging In

- Remote
- Computer

- Router / DSL / Cable Modem

## Connecting / Logging In

**Internet Service Provider**

- Remote
- Computer

- Router / DSL / Cable Modem

## Connecting / Logging In

**Internet Service Provider**

- Remote
- Computer

- Router / DSL / Cable Modem

## Connecting / Logging In

**Internet Service Provider**

- Remote
- Computer

- NIH VPN Server

- Router / DSL / Cable Modem

- Internet

## Connecting / Logging In

**Internet Service Provider**

- Remote
- Computer

- Router / DSL / Cable Modem

- NIH Login

- Internet

- NIH VPN Server

## Connecting / Logging In

**Internet Service Provider**

- Remote
- Computer

- Router / DSL / Cable Modem

- Internet

- NIH Login

- NIH VPN Server

## Connecting / Logging In

**Internet Service Provider**

- Remote
- Computer

- NIHnet

- Router / DSL / Cable Modem

- Internet

- NIH Login

- NIH VPN Server

- Email Server

- ITAS

## Connecting / Logging In

**Internet Service Provider**

- Remote
- Computer

- Router / DSL / Cable Modem

- Internet

- ICnet

- NIHnet

- NIH Login

- NIH VPN Server

- Email Server

- ITAS

## Connecting / Logging In

**Internet Service Provider**

- Remote
- Computer

- Router / DSL / Cable Modem

- Internet

- Web Server

- ICnet

- NIHnet

- NIH Login

- NIH VPN Server

- H: Drive Server

- Email Server

- ITAS

## Connecting / Logging In

- If you have just installed the VPN client but have not restarted your computer, then restart the computer & try to connect with VPN again.
- Otherwise, refer to the set up documentation appropriate for your operating system:

- Common VPN Errors & Troubleshooting

- • Use your web browser to go to:  http://remoteaccess.nih.gov/ and click on the VPN tab (left side) and then click on the sub-heading entitled “Connections/Configurations”
- • Check that the settings are correct. If they are correct then uninstall then reinstall the VPN client.

## Connecting / Logging In

- Error 14 means that an incorrect username or password was entered.
- Make sure you are using your NIH domain account username and password (i.e. the account you login to your office computer/email account with).

- Common VPN Errors & Troubleshooting

**NOTE:**  The username and password is case sensitive. Check that your CAPS LOCK key is not suppressed.

## Connecting / Logging In

- 	OR
- Why do I keep getting the login screen over and over?
- If you have entered your NIH Login username and password incorrectly several times, your account may be locked out.  This is a security measure designed to prohibit persons from “guessing” username and password combinations.
- If you have already registered with the NIH Password Self Service – http://iforgotmypw.nih.gov/ then you can use that service to unlock your account.  If you have not registered with this service, then you will need to contact the NIH Help Desk.

- Common VPN Errors & Troubleshooting

## Connecting / Logging In

- This is generally a problem with the VPN “profile” that is saved on your computer’s hard drive.  The easiest fix is to reinstall the VPN client.

- Common VPN Errors & Troubleshooting

## Connecting / Logging In

- Can you get to any publicly accessible website? e.g. http://www.google.com/  - you may need to try more than one site in case there is a problem with that specific site
- If yes, then your Internet access is okay. Call the NIH Help Desk for further assistance.
- If no, make sure all of your physical connections/cables are plugged in securely.  Network interface card, router (if you have one) and your cable/DSL modem (if you have one), then try again.  If you’re still not able to access any web sites, call your Internet Service Provider’s technical support for information and direction.

- Common VPN Errors & Troubleshooting

## Telephones/Teleconferencing

- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/telephone.html)__[www.cit.nih.gov/dnst/DNSTweb/telephone.html](http://www.cit.nih.gov/dnst/DNSTweb/telephone.html)_

- NIH Telephone Services

- _[http://](http://teledirectory.nih.gov/)__[teledirectory.nih.gov](http://teledirectory.nih.gov/)__[/](http://teledirectory.nih.gov/)_

- NIH Online Telephone Directory

## Telephones/Teleconferencing

- Checking Voicemail

- To check your NIH voicemail from a remote phone:
- Dial the 10-digit telephone number you normally dial to check your voicemail
- Instead of your personal greeting, you will hear the main Octel VM greeting.
- You will be prompted to enter your mailbox number.  Enter/Dial your 10-digit NIH telephone’s number
- You will then hear your personal greeting & be prompted for your voicemail password.  Enter/Dial your voicemail password.
- Use your voicemail as you normally would.

- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/FAQ/voice_mail.htm)__[www.cit.nih.gov/dnst/DNSTweb/FAQ/voice_mail.htm](http://www.cit.nih.gov/dnst/DNSTweb/FAQ/voice_mail.htm)_

## Telephones/Teleconferencing

- Call Forwarding

- If you plan on using either of the following Call Forwarding options, you will need to have them added to your “line” (telephone number).
- This is done using a Telephone Service Request (TSR) form.  The form can be found at:
- http://forms.cit.nih.gov/adobe/procurement/DCTELSRV.PDF

## Telephones/Teleconferencing

- Call Forwarding (Off Switch)

- Pros:
- Free
- Allows you to receive calls for your NIH phone at a remote phone.
- Cons:
- Requires you to change the forwarding from the NIH phone

## Telephones/Teleconferencing

- Pros:
- Allows you to receive calls for your NIH phone at a remote phone.
- Allows you to change the number that calls are forwarded to from a remote location.
- Cons:
- Cost:  There is an initial setup fee & a monthly fee
-     _[http://](http://www.cit.nih.gov/dnst/DNSTweb/cost_matrix.htm)__[www.cit.nih.gov/dnst/DNSTweb/cost_matrix.htm](http://www.cit.nih.gov/dnst/DNSTweb/cost_matrix.htm)_

- Allows the capability to forward one's phone from a remote location to a cell phone or house line. Note: Customer must first initialize UCF feature from the NIH phone. Thereafter, you can then activate UCF from remote location as well as change the forwarding number.

## Telephones/Teleconferencing

- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/audio_conferencing.html)__[www.cit.nih.gov/dnst/DNSTweb/audio_conferencing.html](http://www.cit.nih.gov/dnst/DNSTweb/audio_conferencing.html)_

- NIH Telephone Services – Audio Conferencing

- Audio Conferencing also referred to as Teleconferencing, is a means of connecting more than two people on the same phone call.
- NOTE:  Your remote phone may not have the feature(s) needed to host/create a conference call/calling.  Check with your telephone provider for this information.

## Telephones/Teleconferencing

- Infrequent teleconference user:  Contact NIH Telephone Operator Services (301-496-4517) to setup a conference call.
-    NOTE:  The Operators will need to know the phone numbers of the conference participants and a BAC (Billing Account Code) – your Admin Office (AO) should have this number.
- Frequent teleconference user:  Set up an account with the NIH long-distance telephone service carrier and obtain a toll-free number and access code.  Contact your Admin Office (AO) who can submit a Telephone Service Request (TSR) to request this service.

- Conference Call (continued)

## Telephones/Teleconferencing

- 102 Paging System

- _[http://102pager.nih.gov/](http://102pager.nih.gov/)_

- _[http://](http://cit.nih.gov/dnst/DNSTweb/Pagers/)__[cit.nih.gov/dnst/DNSTweb/Pagers](http://cit.nih.gov/dnst/DNSTweb/Pagers/)__[/](http://cit.nih.gov/dnst/DNSTweb/Pagers/)_

- Also known as:
-  The NIH Internal Paging System
-  The NIH Paging Network
-  The CC (Clinical Center) Paging Network

- The 102 Pager System utilizes an "in-house“ (NIH owned) network with limited coverage of a 50 mile radius of NIH Campus.
- Although used primarily by the Clinical Center staff, any NIH employee who has the approval of a supervisor or higher level may be authorized to purchase an NIH 102 Pager.

## Telephones/Teleconferencing

- 102 Paging System – Login Prompt

- NOTE:  No Password is needed & this login not “tied to” your NIH account.

## Telephones/Teleconferencing

- 102 Paging System – Recipient/Message Window

## Videoconferencing

- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/video.html)__[www.cit.nih.gov/dnst/DNSTweb/video.html](http://www.cit.nih.gov/dnst/DNSTweb/video.html)_

- NIH Video Services

- _[http://](http://videoconference.nih.gov/)__[videoconference.nih.gov](http://videoconference.nih.gov/)__[/](http://videoconference.nih.gov/)_

- NIH Video Conferencing

## Videoconferencing

- Video Casting

- _[http://](http://videocast.nih.gov/)__[videocast.nih.gov](http://videocast.nih.gov/)__[/](http://videocast.nih.gov/)_

## Videoconferencing

- Federal Video Relay Service

- Enables individuals who use sign language to communicate via videoconferencing with a remote Video Interpreter, who then relays the signed communication over the phone - in real time - to the hearing party.
- For information on how to use FedVRS go to:
- _[http://www.cit.nih.gov/dnst/DNSTweb/vrs.html](http://www.cit.nih.gov/dnst/DNSTweb/vrs.html)_.
- For Frequently Asked Questions go to:
- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/vrsfaq.htm)__[www.cit.nih.gov/dnst/DNSTweb/vrsfaq.htm](http://www.cit.nih.gov/dnst/DNSTweb/vrsfaq.htm)_.

## Web Collaboration – it’s a Breeze

- _[http://](http://webcollaboration.nih.gov/)__[webcollaboration.nih.gov](http://webcollaboration.nih.gov/)__[/](http://webcollaboration.nih.gov/)_

- Breeze is a rich web communication system that provides high-impact online meetings, training and presentations that everyone can access instantly, through any web browser. Breeze empowers non-technical subject matter experts to easily create effective, engaging communications that include voice, video, and animations.

## Demo

## Outlook Client

- Finding Your NIH Email Server

- If you plan to use the Microsoft Outlook client at your remote location, you will need to know which of the NIH Central Email Servers your NIH email mailbox resides on as you will need to configure your remote Outlook client with this information.

## Outlook Client

- Finding Your Exchange Server

- From the Tools menu, select Email Accounts.  From the Email Accounts dialog box, select “View or change existing e-mail accounts” and click on the Next button.

## Outlook Client

- Finding Your Exchange Server

- From the next Email Accounts dialog box, select your profile/account name (if it is not already selected), and click on the Change button.

## Outlook Client

- Finding Your Exchange Server

- From the next Email Accounts dialog box, look for the field “Microsoft Exchange Server:”  This is the Exchange server your NIH mailbox resides on.

## Outlook Client

- If these PST files are stored on your “Home” (H:) drive” or some other network drive, you will have a much better chance of getting to them.
- If these PST files are stored on your office computer’s local hard (C:) drive, you may not be able to get to them from your remote location.

- Locating To Your Personal Folders

## Outlook Client

- From the Tools menu, select Options.  From the Options dialog box, click on the Mail Setup tab.  Then click on the “Data Files...” button.

- Locating To Your Personal Folders

## Outlook Client

- Next, you will need to get the “path” – location – to these PST files.  Click a Personal Folder in the list & click on the “Settings...” button.

- Locating To Your Personal Folders

## Outlook Client

- Locating To Your Personal Folders

## Outlook Client

- From the Tools menu, select Options. From the Options dialog box, click on the Mail Setup tab.  Then click on the “Data Files...” button.  Click on the Add button. (see previous slides for examples).

- Connecting To Your Personal Folders Remotely

## Outlook Client

- From the New Outlook Data File dialog box, select “Office Outlook Personal Folders File (.pst)” and click on the OK button.

- Connecting To Your Personal Folders Remotely

## Outlook Client

- Connecting To Your Personal Folders Remotely

## Outlook Client

- Connecting To Your Personal Folders Remotely

## Outlook Client

- Click on the Close button to close the Outlook Data Files dialog box.
- Click on the OK button to close the Options dialog box.
- You will now see your Personal Folder listed in the Folder List.

- Connecting To Your Personal Folders Remotely

## Other Email Clients

- Finding Your NIH Email Server

- If you plan to use an alternate email client at your remote location, you will need to know whether or not you wish to use one of the following “protocols” – i.e. methods used by your email client to communicate with the NIH mail server.
-  POP – Post Office Protocol
-  IMAP – Internet Message Access Protocol
-  Exchange – native Microsoft Exchange protocol
-      NOTE:  Not all email clients support this protocol

## Other Email Clients

- Finding Your NIH Email Server

- If you use POP or IMAP, your email server is:
-      mail.nih.gov
- You will also want to configure your email client with the “outgoing” (SMTP) mail server:
-      mailfwd.nih.gov
- You will also want to configure your email client with the “ldap” (address book) server – the NIH Global Address List (GAL):
-      Server:            nihcesgal.nih.gov
-      Search Base:  ou=adam,dc=nih,dc=gov
-      Port:                389 – this is the default

## Other Email Clients

- Finding Your NIH Email Server

- If you use Exchange, your email server is:
-      mail.nih.gov/2003
- You will also want to enable “DAV”.
- You will also want to configure your email client with the “ldap” (address book) server – the NIH Global Address List (GAL):
-      Server:            nihcesgal.nih.gov
-      Search Base:  ou=adam,dc=nih,dc=gov
-      Port:                389 – this is the default

## Other Email Clients

- Personal Folders used by Microsoft Outlook are not accessible or able to be interacted with other email clients.
- If you use another email client at the office other than Outlook (such as Eudora, Entourage or Apple Mail), these personal folders _**may**_ be accessible from your remote location.  That depends on the email client & the file format used by the office computer email client.
- Contact the NIH Help Desk to discuss the specifics of your email client & access requirements.

- Connecting To Your Personal Folders Remotely

## Outlook Web Access (OWA)

- _[http://](http://mail.nih.gov/)__[mail.nih.gov](http://mail.nih.gov/)__[/](http://mail.nih.gov/)_

## Outlook Web Access (OWA)

- Login Prompt

## Outlook Web Access (OWA)

- Microsoft Windows View

## Outlook Web Access (OWA)

- Apple Macintosh View

## Outlook Web Access (OWA)

- Sending attachments

- New Message Window

## Outlook Web Access (OWA)

- Sending attachments

- Attachment Window - Browse

## Outlook Web Access (OWA)

- Sending attachments

- File Navigation Window

## Outlook Web Access (OWA)

- Sending attachments

- Attachment Window - Attach

## Outlook Web Access (OWA)

- Sending attachments

- Attachment Window – Attachment Added

## Outlook Web Access (OWA)

- Sending attachments

- New Message Window – Attachment Added

## Public Folders

- _[https://](https://mail.nih.gov/public/)__[mail.nih.gov](https://mail.nih.gov/public/)__[/public/](https://mail.nih.gov/public/)_

- A public folder is basically a repository for information, and can be used to store messages, files (as message attachments), calendars or contacts. The idea behind a public folder is that if your organization has information that everyone needs to access, it is sometimes easier to place that information in a public folder so that it is available through Outlook than to put it in a normal file share.
- Even OWA:

## Mapping a Network Drive (Windows)

- Right-click on the My Computer or open My Computer & click on the Tools menu
- Select “Map Network Drive...”

## Mapping a Network Drive (Windows)

- From the Drive menu, select a drive letter

- From the Folder menu, type in the “path” to the folder you wish to “map to”.
- Ex:  \\IC_server_name\folder_name

## Mapping a Network Drive (Windows)

- If you wish to have Windows remember this drive mapping & attempt to remap/reconnect to the drive at startup, checkmark the “Reconnect at logon” option.

## Mapping a Network Drive (Windows)

- Click on the Finish button.
- Congratulations!!  You have now connected to the server & can now use it.  You will see it listed in My Computer.

## Mapping a Network Drive (Macintosh)

- Select the “Connect to Server” command from the Go menu

## Mapping a Network Drive (Macintosh)

- From the Connect To Server window, type in the name of the server you want to connect to into the Address field and click on the Connect button.
- Most Macintosh customers will use AFP (Apple Filing Protocol) so they will start the Server Address with “afp://”
- If your IC uses SMB (Server Messaging Block) – usually native Microsoft Windows servers – then you would start the Server Address field with “smb://”

## Mapping a Network Drive (Macintosh)

- From that network server’s login prompt, type in your username & password & then click on the Connect button.

## Mapping a Network Drive (Macintosh)

- From the Server Volume window, select the server drive/volume that you wish to use & click on the OK button.

## Mapping a Network Drive (Macintosh)

- Congratulations!!  You have now connected to the server & can now use it.  You will see it  on your Desktop.

## Securing Your Computer

- Generally speaking, your remote computer should have:
- An antivirus protection product
- Up-to-date security “patches” – maintenance upgrades – for your operating system & application programs (such as Microsoft Office, Adobe Acrobat, web browsers, email clients, etc.).
- Review the NIH “Information Security Awareness” & “Securing Remote Computers” courses:
-            _[http://irtsectraining.nih.gov/](http://irtsectraining.nih.gov/)_
- A firewall (software or hardware)

- Each IC has its own policies & procedures on security requirements.  It is recommended that you contact the NIH Help Desk & ask to have someone from your IC’s IT team discuss security requirements for your remote computer.

## Microsoft Home Use Program

- _[http://](http://isdp.nih.gov/information/ms_home_use.asp)__[isdp.nih.gov/information/ms_home_use.asp](http://isdp.nih.gov/information/ms_home_use.asp)_

- The primary user of an iSDP enrolled machine (including contractors) is eligible to participate in the Home Use Program (HUP). This program enables you to get a licensed copy of most Microsoft Office desktop applications to install and use on your home computer. This program replaces the 'Home Use Rights' previously offered.
- Please note, this is different from Microsoft's _[Employee Purchase Program](http://isdp.nih.gov/information/ms_epp.asp)__, which offers more Microsoft products at a discount._
- For each product eligible for the Home Use Program for which you are a licensed user with active Software Assurance coverage, you may order a single copy of that product to install and use on a home computer. You may continue using this HUP software while you are under HHS employment and as long as the software you use at work has active Software Assurance coverage. The current fee is approximately $20.
- NOTE:  The above information is a summary of the Microsoft Home Use Program.  You are advised to review the entire program information on the NIH iSDP web site link above.

## Checklist – Things To Try Remotely

- Is your Internet connection from your provider working?
-    Try using your web browser to go to a web site you rarely or have never visited before.  If you can get to the site, your Internet connection is working.  If you cannot, programs like VPN will not be able to connect to the NIH network.  Contact your Internet Service Provider.
- If your Internet connection is working, can you login to VPN?
- Can you get your email?  If not via an email client, how about OWA?
- Can you access your IC resources?

## Links

- NIH Remote Access

- _[http://](http://remoteaccess.nih.gov/)__[remoteaccess.nih.gov](http://remoteaccess.nih.gov/)__[/](http://remoteaccess.nih.gov/)_

- VPN software

- _[http://](http://isdp.nih.gov/downloads/vpn_tools.asp)__[isdp.nih.gov/downloads/vpn_tools.asp](http://isdp.nih.gov/downloads/vpn_tools.asp)_

- _[http://training.cit.nih.gov/](http://training.cit.nih.gov/)_

- CIT Training

- NIH Help Desk

- _[http://](http://support.nih.gov/)__[support.nih.gov](http://support.nih.gov/)__[/](http://support.nih.gov/)_

- _[http://](http://mail.nih.gov/)__[mail.nih.gov](http://mail.nih.gov/)__[/](http://mail.nih.gov/)_

- NIH Email – OWA

- _[http://my.nih.gov/](http://my.nih.gov/)_

- NIH Portal

- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/telephone.html)__[www.cit.nih.gov/dnst/DNSTweb/telephone.html](http://www.cit.nih.gov/dnst/DNSTweb/telephone.html)_

- NIH Telephone     Services

- _[http://](http://teledirectory.nih.gov/)__[teledirectory.nih.gov](http://teledirectory.nih.gov/)__[/](http://teledirectory.nih.gov/)_

- NIH Online Telephone     Directory

- Voicemail

- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/FAQ/voice_mail.htm)__[www.cit.nih.gov/dnst/DNSTweb/FAQ/voice_mail.htm](http://www.cit.nih.gov/dnst/DNSTweb/FAQ/voice_mail.htm)_

- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/cost_matrix.htm)__[www.cit.nih.gov/dnst/DNSTweb/cost_matrix.htm](http://www.cit.nih.gov/dnst/DNSTweb/cost_matrix.htm)_

- Telephone ServicesPricing Guide

## Links

- NIH Audio      Conferencing

- _[http://](http://www.cit.nih.gov/dnst/DNSTweb/audio_conferencing.html)__[www.cit.nih.gov/dnst/DNSTweb/audio_conferencing.html](http://www.cit.nih.gov/dnst/DNSTweb/audio_conferencing.html)_

- NIH 102 Paging     System

- http://102pager.nih.gov/

- http://cit.nih.gov/dnst/DNSTweb/Pagers/

- NIH Pager Info

- NIH Video Cast

- http://videocast.nih.gov/

- http://www.cit.nih.gov/dnst/DNSTweb/video.html

- NIH Video Services

- http://videoconference.nih.gov/

- NIH VideoConferencing

- Federal VideoRelay Service

- http://www.cit.nih.gov/dnst/DNSTweb/vrsfaq.htm

- http://www.cit.nih.gov/dnst/DNSTweb/vrs.html

- FedVRS FAQ

- http://webcollaboration.nih.gov/

- NIH WebCollaboration (Breeze)

## Links

- Outlook WebAccess (OWA)

- http://mail.nih.gov/

- https://mail.nih.gov/public/

- OWA – Public Folders

- http://irtsectraining.nih.gov/

- NIH Information    Security Awareness & Securing Remote    Computers” courses

- http://isdp.nih.gov/information/ms_home_use.asp

- Microsoft Home    Use Program

- NIH Portal

- https://my.nih.gov/

- NIH Help Desk  Knowledge Base (KB)

- http://kb.cit.nih.gov/

- http://www.opm.gov/status
- Phone: 	202-606-1800
- TTY:  	202-606-2532

- Federal Government    Operating Status

## #366 Home Networking Fundamentals

- _[http://](http://training.cit.nih.gov/coursepicfull.asp?cnumber=366&term=06S)__[training.cit.nih.gov/coursepicfull.asp?cnumber](http://training.cit.nih.gov/coursepicfull.asp?cnumber=366&term=06S)__[=366&term=06S](http://training.cit.nih.gov/coursepicfull.asp?cnumber=366&term=06S)_

- Description:
- Learning the basics of setting up a network at home and connecting to the internet is the main goal of this class. We will discuss the many different options available to maintain a stable and secure home network and connection to the internet.
- Objectives:
- In this class the participants will learn the basics of setting up a home network system. Dial-up, DSL, and Cable internet connection scenarios will be discussed. Basic configuration methods and solutions will be demonstrated. After taking this course you should have enough knowledge to set up and maintain a stable and secure home network.

## Wrap-up

**NIH Help Desk**
- 	10401 Fernwood Road
- 	Suite 300, MSC 8404
- 	Bethesda, Md 20892-4804
- 	Local:	301-496-HELP (4357)
- 	LD:	866-319-4357
- 	TDD:	301-496-8294
- 	Web:	_[http://support.nih.gov/](http://support.nih.gov/)_
- 	Email:	helpdesk@nih.gov