# Presentation: 703598

## PRE-SOLICITATION CONFERENCE

CENTER OPERATIONS

FACILITIES MAINTENANCE SERVICES

NASA Ames Research Center
MOFFETT FIELD, CA  94035-1000

**CENTER OPERATIONS**
**FACILITIES MAINTENANCE SERVICES**
**NASA Ames Research Center**
**MOFFETT FIELD, CA  94035-1000**

## Solicitation Number:  RFP2-36501Internet Web Site:  	Ames Procurement Site - Home Page	http://server-mpo.arc.nasa.gov/Services/Proc/home.tml			NASA Ames Research Center Business Opportunities	http://www.arc.nasa.gov/doing_business.html	Solicitation Site:	http://prod.nais.nasa.gov/cgi-bin/eps/bizops.cgi?gr=D&pin=21									Contracting Officer:	Rhonda O. Baker	Mail Stop 244-9, Code JAC	Moffett Field, CA  94035-1000	Telephone:  (650) 604-5631	FAX:  (650) 604-0912	E-Mail:  rbaker@mail.arc.nasa.gov

- Solicitation Number:  RFP2-36501Internet Web Site:  	_**Ames Procurement Site - Home Page**_**	****http://server-mpo.arc.nasa.gov/Services/Proc/home.tml****	****	****	**_**NASA Ames Research Center Business Opportunities**_**	****http://www.arc.nasa.gov/doing_business.html****	**_**Solicitation Site**_**:****	****http://prod.nais.nasa.gov/cgi-bin/eps/bizops.cgi?gr=D&pin=21****	****	****	****	****	****	****	****	****	**Contracting Officer:	**Rhonda O. Baker****	****Mail Stop 244-9, Code JAC****	****Moffett Field, CA  94035-1000****	****Telephone:  (650) 604-5631****	****FAX:  (650) 604-0912****	****E-Mail:  rbaker@mail.arc.nasa.gov**

## CONFERENCE AGENDA - June 17th

- _Description of Activity_	_Speaker/Guide_
- Opening Remarks	Rhonda O. Baker
- Procurement Process Overview	Rhonda O. Baker
- Directorate Overview	Thomas J. Moyles
- Statement of Work and Pricing Schedules	David H. Yee
- Break
- General Site Tour of ARC/MAC/MHA (Bus Tour)	David H. Yee
- Lunch Break
- Tour of ARC Facilities
- Building 213	Deborah L. Wood
- Building 212 	Deborah L. Wood
- Building 235	Deborah L. Wood
- Building 220	Deborah L. Wood
- Building 200	Deborah L. Wood
- Building 19	David H. Yee
- Building T36-A	David H. Yee
- Building 10	Roger A. Miller
- Building 567	David H. Yee
- Building 225B	Kent A. Stednitz
- Building 258	Michael  A. DiSanto
- Building 269	Michael A. Disanto
- First Day Conclusion (Building 239)	Rhonda O. Baker

## CONFERENCE AGENDA - June 18th

- _Description of Activity_	_Speaker/Guide_
- Opening Remarks/Questions and Answers	Rhonda O. Baker		David H. Yee
-    Presentations
- Predictive Maintenance (PdM)	Michael A. DiSanto
- Facility Maintenance Control System (FMCS)	 Steve A. Frankel
- Computerized Maintenance Management System (CMMS) 	Steve A. Frankel
- MicroRoofer®	Steve A. Frankel
- Integrated Pest Management (IPM) Program	Kelly J. Kasser
- Environmental Support Services	Kelly J. Kasser
- Lunch Break
- Comments/Answers to Questions/Conclusion	Rhonda O. Baker

## GENERAL GUIDANCE

- Copies of all presented viewgraphs and pre-solicitation attendance list will be posted to the NASA Acquisition Internet Service (NAIS) website.
- Nothing said here today should be construed as a revision unless subsequently confirmed in the final RFP.
- No Oral Questions relating to this requirement.  All questions pertaining to previously posted documents and this conference shall be submitted in writing by 4:00 p.m. PST, July 5, 2002 to Rhonda O. Baker, Contracting Officer, at fax (650) 604-0912 or email:  rbaker@mail.arc.nasa.gov.

## GENERAL GUIDANCE (CON’T)

- Communications blackout will be invoked upon release of the final RFP.  At such time, all communications with industry concerning this acquisition will be with the Contracting Officer, Rhonda O. Baker.
- The “**blackout**” period for communication with industry will continue until all proposals have been received, evaluated, and the contract awarded.
- ARC personnel who are involved with the administration of existing contracts with companies that are competing on this solicitation shall not discuss the subject procurement with company employees.

## NASA ACQUISITION INTERNET SERVICE (NAIS)

**Website**:  _http://procurement.nasa.gov/_
- Business Opportunities
- E-mail Notification

## NASA E-Mail NOTIFICATION

**Receive the following announcements by e-mail**:
- Pre-solicitation and post-award notices and their amendments
- Notices of solicitation and solicitation amendment releases
- General procurement announcements

## NASA E-Mail NOTIFICATION (CON’T)

**No need to constantly monitor website**
- Track all procurement notices
- Track any set or all NASA Center notices
- Track any set of product service classifications for any or all NASA Centers

## ACCESSING THE RFP	

**Electronic Files**
**NASA/ARC Business Opportunities Page** **website:**
- _	_http://procurement.nasa.gov/cgi-bin/EPS/bizops.cgi?gr=D&pin=21
- The solicitation, RFP2-36501, will be available over the Internet.
- All documents are created using Word, Excel, PowerPoint, Acrobat.  If you are unable to view:  contact Rhonda Baker
-  Hard copies of the Final RFP will not be available**.**

## FREEDOM OF INFORMATION ACT (FOIA)

- Requests for information will require a FOIA request
- No proprietary information can be disclosed
- The incumbents for this requirement are:
- (1) NAS2-98008:  Johnson Controls World Services, Incorporated
- (2) NAS2-98029:  South Bay Maintenance, Incorporated

## FREEDOM OF INFORMATION ACT (FOIA)(CON’T)

**Send FOIA** **Requests To:**
- Terry Pagaduan
- 	NASA Ames Research Center
- 	Code DXC, M/S 202A-4
- 	Moffett Field, CA  94035-1000
- 	Telephone:  (650) 604-1181

## TEAMING ARRANGEMENTS

- Companies are responsible for their own teaming arrangements
- The List of Attendees for this pre-solicitation conference will be available at the end of each day
- The List of Attendees for this pre-solicitation conference will also be posted at the website

## SUBCONTRACTING

**Subcontracting Goal Targets**		           % of total 							         contract value
- Small Business					 TBD
- Small Disadvantaged Business			 TBD
- Woman-Owned Small Business			 TBD
- HubZone Small Business			 TBD
- Veteran-Owned Small Business			 TBD
- FAR 52.219-8, *Utilization of Small Business Concerns ,* and NASA FAR Supplement (NFS) Clause 1852.219-76,* NASA Small Disadvantaged Business.  *Submission of Standard Form (SF) 294, *Subcontracting  Report for Individual Contracts,* and SF 295, *Summary Subcontract Report,* will be required for this procurement, if the offeror is a large business.
- FAR Clause 52.219-9, *Small Business Subcontracting Plan, *the solicitation will require submission of a subcontracting plan with the submission of a proposal by the offerors, if the offeror is a large business.

## SCHEDULE

**1.****	****Sources Sought Issued****  ****	****	****	****12/03/01**
**2.****	****Draft Statement of Work****	****	****	****04/11/02**
**3.****	****Draft Acquisition Plan/Revised SOW/        ****	****06/01/02****	****Draft Section J**
**4.****	****Pre-Solicitation Conference****	****	****	****06/17-18/02**
**5.****	****Questions/Comments Due****	****	****	****07/05/02**
**6.****	****Formal RFP Issued****	****	****	****	****09/01/02***
**7.****	****Receipt of Proposals****	****	****	****	****10/15/02***
**8.****	****Award****	****	****	****	****	****	****02/28/03***
***Tentative**

## AWARD WITHOUT DISCUSSIONS

- NASA’s preferred and _intended_ method of competition is award without discussions
- The terms of the Solicitation and Statement of Work will remain UNCHANGED, once posted, unless the Solicitation is amended in writing
- Offeror’s intent to take exceptions to terms and conditions should be communicated to NASA BEFORE offers are due

## AWARD

- Intent is to award a Firm-Fixed Price, IDIQ, and Cost-Plus-Incentive-Fee (CPIF) Contract
- Contract will be performance-based
- North American Industry Classification Code is 561210/$5 Million

## AWARD (CON’T)

- Tentative contract schedule is:
- Phase-In
- 		March 1, 2003 - April 30, 2003
- Base Period
- 		May 1, 2003 - April 30, 2005
- Option Period One
- 		May 1, 2005 - April 30, 2006
- Option Period Two
- 		May 1, 2006 - April 30, 2008

## INCENTIVE FEE

- Planned incentive fee will be in cost, quality, and timeliness
- Cost Plus Incentive Fee (CPIF):  The CPIF structure will be identified in the Final RFP.  These incentives may be used to measure performance and cost control

## SOURCE EVALUATION PROCESS

- Mission Suitability portion of the proposal will initially be submitted in writing
- Section L - Proposal Preparation - General Instructions:  Outlines the general information about the solicitation
- Section L - Proposal Preparation - Specific Instructions:  Outlines more specifically information to be in the proposal

## SOURCE EVALUATION PROCESS (CON’T)

- There will be three (3) Evaluation Factors:
- Mission Suitability
- Past Performance
- Cost or Price
- Mission Suitability Factor is evaluated at the subfactor level and is the only factor scored
- Past Performance is evaluated with an adjectival rating
- Cost is evaluated, but not scored

## SOURCE EVALUATION PROCESS (CON’T)

- Section M will identify Weighting and Scoring.  It is anticipated that Mission Suitability and Past Performance, when combined, are significantly more important than Cost or Price.  However, Mission Suitability is somewhat more important than Past Performance.

## EVALUATION FACTORS

**Mission Suitability (factor)**
- Typical Subfactors which may be used are:  Technical Understanding, Management Approach, Organizational Structure, Corporate Resources, Key Personnel, Small/Small Disadvantaged Business Utilization, etc.  In addition, Safety and Health will be included as a subfactor in accordance with current regulations.

## EVALUATION FACTORS (CON’T)

**Past Performance** **(factor)**
- Relevant Technical Performance
- Contract Management and Administration
- Corporate Performance
- Other Information
- Include Major Subcontractors.  Value to be identified in Section L.

## EVALUATION FACTORS (CON’T)

**Cost (factor)**
- Cost realism analysis will be performed to assess the reasonableness and realism of the proposed costs
- For the purpose of establishing probable cost, the offeror’s proposed fee will be accepted as proposed
- Award will be based on proposed costs

## PROPOSAL PREPARATION

- Proposals should be prepared in accord with the written RFP and written amendments, if any.
- Changes to the RFP will be made in writing, and only in writing.
- Our evaluation of proposals will be in accord with the _written RFP._

## PROPOSAL PREPARATION (CON’T)

**Past Performance Proposal**
- Past Performance Questionnaires
- Past Performance Questionnaires shall be sent to NASA/ARC
- Send the Contracting Officer a list of contacts/places from whom you’ve requested past performance information.  Due date for this information will be stated in Section L.

## PROPOSAL PREPARATION (CON’T)

**Cost/Price Proposal**
- Cost Volume shall include FFP, IDIQ and CPIF data.
- Send one (1) copy to cognizant DCAA office
- Note:	Submission of financial reports for cost data during the 		contract are reported on Forms 533M and 533Q.

**Statement of Work Highlights**
**And**
**Contract/Pricing Information**
**Plant Engineering Branch Code JFP**
**NASA Ames Research Center**

- David Yee

## GENERAL INFORMATION

**Hybrid Contract:**
- Firm Fixed Price (Majority of the Work)
- Indefinite Delivery Indefinite Quantity (IDIQ)
- Cost Plus Incentive Fee (Section C20 of SOW Only)
**Moffett Field:**
- NASA Ames Research Center (ARC)
- Moffett Airfield Complex (MAC)
- Moffett Housing Annexes (MHA)
- NASA Research Park (NRP)
**Scope of Work:**
- All paved and landscaped surfaces, buildings, structures, and services at ARC
- All utility distribution systems within the perimeter fence of Moffett Field except as noted (i.e. housing area and golf course area)
- Designated buildings, structures, landscape, and services for MAC
- Designated services for MHA
- Utility infrastructure (alarm transmitters and fire hydrants)
- Trouble Call response
- Landscaping and pest control services exterior of the facilities

## GOVERNMENT FURNISHED

- Installation-Provided Facilities, Material, and Equipment (para. C3.1)
- See Attachments J-C3.1, J-C3.2, and J-C3.3
- On-site facilities
- Facilities for use:  10, 16 (all but one room),184, 510, 567,+ 81, 482, 542, 570
- Joint facilities for use:  6, 15 (vehicle maint), 250B, 267 (DART), 528 yard
- Materials and Furniture (para. C4.1.A and C4.1.C)
- Contractor to provide all materials and furniture except for C20 personnel
- Equipment
- Some vehicles, Server-type computers, FMCS equipment, PT&I equipment (shared), and radios
- Classified as Type A, B, C, D, and E on page J-C3.3-1
- Network infrastructure; utilities except for communications (telephones, modems, faxes, cell phones)

## PARTNERING

- Partnering (para. C1.2.S)
- Encourage the creation of a cohesive partnership among NASA, the Contractor, and the principal subcontractors to establish trust, open communications, safe and efficient contract performance
- The Facility and Facilitators are available at NASA at no cost to the Contractor
- If an outside facility and/or facilitators are used, the cost will be shared equally between Contractor and NASA
- The Contractor will be responsible for all costs of its employees attending the partnering workshop, and likewise for the Government
- Supplies and snack/refreshments will be shared equally
- Occur during the first month of the base period, and periodically throughout the duration of this contract if agreed upon by the Government and the Contractor
- Initially 1 to 2 days anticipated; usually 1 to 2 hours afterwards
- Voluntary participation

## WORK CATEGORIES

- Firm Fixed Price Work
- Trouble Calls (TC)
- Recurring Services
- Preventive Maintenance (PM)
- Predictive Maintenance (PdM)
- Sustaining Engineering
- Operations
- Customer Service Center
- Facility Management Control System (FMCS)
- Moffett Boiler Plant - steam
- Emergency Response
- Damage and Utility Control Team (DUCT)
- Indefinite Delivery Indefinite Quantity (IDIQ)
- Cost Plus Incentive Fee (CPIF)
- Environmental Support Services

## FIRM FIXED PRICE MAINTENANCE SECTIONS

- C5: Firm Fixed Price Work (TC, PM, PdM, Operations, ER)
- C8: Energy and Water Management
- C9: Roads and Other Surfaced Areas
- C10: Grounds Maintenance and Pest Control
- C11: Facility Alarm and Monitoring Systems
- C12: Utility Systems
- C13: Buildings and Structures
- C14: Mechanical Systems
- C15: Steam Distribution System
- C16: HVAC/R
- C17: Electrical Distribution and Emergency Generating Systems
- C18: Lifting Devices and Equipment
- C19: Sustaining Engineering

## ROADS AND OTHER SURFACED AREAS

- Sweeping
- Streets
- Parking Lots
- Airfield runways, taxiways, and aprons
- Pavement Assessment and Pavement Repair Plan
- Assess condition of all roadways, sidewalks, and parking lots on ARC and MAC.
- Surface and subsurface condition for age, historical related events, pothole development, sunken asphalt, obstacles, large cracks, deteriorated joints, spalled/broken concrete, faded markings, wheel blocks, signage
- Incorporate into Facility Condition Assessment Report

## GROUNDS MAINTENANCE

- Landscaping (Section C10)
- ARC, MAC, and MHA (currently Army Housing)
- Level I Grass Cutting (fine grass turf areas: 2-1/2 to 5 inches)
- Level II Grass Cutting (Kikuyu turf: 2 to 4 inches)
- Level III Vegetation Control (shoulders, ditches, fields, airfield)
- Cycle tree pruning 15% each year and update tree inventory list
- Maintain in a healthy and vigorous condition
- Time restrictions on watering, mowing, and air quality
- $500 TC limit labor and material or 8 work hours
- Irrigation Systems
- From irrigation valves to sprinkler heads within 72 hours
- Adjustments upon notice by COTR for special events
- Disposal of vegetation and clippings at Building 267
- Maintain Recreation Areas (playgrounds, ball fields, courts)
- Removal of unsightly debris on a regular schedule and emptying of trash receptacles before overflow around the center

## PEST CONTROL

- Integrated Pest Management (IPM)(Section C10)
- Employs a mix of physical, mechanical, biological, educational, and least toxic chemical strategies and tactics to keep pest numbers low (within tolerance level)
- Emphasis on long term suppression
- Improved sanitation measures
- Occupant education
- Building repairs
- Pest-proofing methods that reduce pest access to food, water, harborage, or entrance to buildings

## BUILDINGS AND STRUCTURES

- Roof Inspections
- 1/3 inspected annually & MicroRoofer documentation monthly
- Facility Condition Assessment (FCA)
- 1/3 inspected annually and reported semi-annually
- Roof drains cleaned annually
- Drains free flowing and clear of all obstructions and blockages
- Drain caps and strainers cleaned out of all debris
- Repair/replace damaged or missing caps, strainers, and ancillary components
- Emergency exit lighting PM
- Locksmith services
- All services with some restrictions on Government cores

## CUSTOMER SERVICE CENTER

- Customer Service Center (para. C5.2.D)
- Screen, classify, assign control numbers, and issue TC to its own staff, Government,  and the Government’s janitorial contractor
- Responsible for receiving, recording, reporting, and tracking all TC and TC complaints regardless of who performed them
- Not responsible for performance not directly assigned to the Contractor
- Representative available 24/7
- Service center phones and radios GFE

## MOFFETT BOILER PLANT

- Steam Distribution System (Section C15)
- Two high pressure steam boilers
- Steam generation operations and distribution
- Keep in operation 24/7
- Daily operator checks/logs, once per shift minimum
- $750 material fixed price repair work liability limit per occurrence
- Annual certifications

## LIFTING DEVICES

- Lifting Devices (Section C18)
- Maintain built-in (fixed) cranes (approx. 180) and mobile cranes
- Overhead traveling cranes
- Jib and wall cranes
- Monorails
- Hoists
- Work requirements
- Preventive Maintenance (PM)
- Safety Inspection Services
- Hooks and wire rope
- Structure (catwalks, handrails, fasteners, hoist/trolley frames, lights)
- Electrical Systems
- Motors and machinery
- Operational adjustments
- Load Testing

## SUSTAINING ENGINEERING

- Sustaining Engineering (Section C19)
- On-site services for repair and replacement operations for facilities, utility infrastructure systems, and collateral equipment
- Repair projects and maintenance activities
- Field consultation and recommendations
- Engineering analysis
- CADD drawings
- Equipment sizing
- Equipment specifications for improved maintainability and efficiency
- Required construction
- Evaluation of equipment

## EMERGENCY RESPONSE

- Emergency Response (para. C5.5)
- Damage and Utility Control Team (DUCT)
- Respond to all emergencies and disasters at Moffett Field
- Provide core complement of trained  and certified personnel
- At least 30 percent of maintenance and repair personnel
- Cost and Limitations
- Total liability up to $25,000 per major emergency/disaster
- Only one disaster in history has exceeded this amount
- Flooding in February of 1998
- Historical emergencies/disasters
- 1989 earthquake; 1998 flooding; 2001 terrorist attacks

## PRICING SCHEDULES

## PRICING SCHEDULE SUMMARY (PSS)

- Pricing Schedule Summary (page J-B#-1)
- Five sets of schedules, one for each contract year
- First page of each contract year
- Contains totals for:
- #A:  Firm Fixed Price Work
- #B:  Indefinite Delivery Indefinite Quantity (IDIQ) Work
- #C:  Cost Plus Incentive Fee (CPIF) Work
- #D:  Phase-In Period (PIP):  First year only
- All unit and total prices must be filled out completely.  The Government will not consider an offer for quantities less than those specified

## FIXED PRICE PRICING SCHEDULE (FPPS)

- FPPS Pricing Schedules (page J-B#-2 to 7)
- Five sets of schedules, one for each contract year
- Follows Statement of Work section outline
- Annual quantity basis
- Total price for FPPS work must equal to the total price from the pricing schedule summary line #A
- All unit and total prices must be filled out completely.  The Government will not consider an offer for quantities less than those specified

## TROUBLE CALLS

- Fixed Price Pricing Schedule (FPPS)
- Item Number C5.2, Trouble Calls
- Annual Quantity and Unit = 12 Months
- Contractor is responsible for all Trouble Calls
- Contractor to provide Unit Price per month and Total Price for 12 months of service each contract year
- The Contractor shall estimate the annual quantity of trouble calls based on historical data and enter it in the second trouble call line item on the schedule
- A unit price for each trouble call shall be provided by the Contractor
- The unit price per trouble call provided by the Contractor will be the basis for determination of cost outside the ±20% range

## VARIATION IN QUANTITIES - TROUBLE CALLS

- Variation in Quantities for Fixed Price Services (para. C1.2.G)
- Trouble Calls (TC)
- ±20% of original quantity identified on the Fixed Price Pricing Schedule, no cost adjustment
- >20%, Government may order at contract Unit Price with contract modification
- <20%, 50% cost sharing adjustment based on the unit bid price
- Contractor is still responsible for ALL TC regardless of how many are performed under this contract

## COMPLETED TROUBLE CALLS - CHART

## IDIQ PRICING SCHEDULE (IDIQPS)

- IDIQ Pricing Schedules (page J-B#-8 to end of table)
- Five sets of schedules, one for each contract year
- Craft Hour Unit Price (CHUP) work broken out by craft or trade
- DBA and SCA categories
- Materials and equipment not priced here (per delivery order)
- Subcontractor rates (first line composite; specifics underneath)
- Unit Priced Tasks (UPT)
- Regular shift unit price and off-shift unit price
- Total price for IDIQ work must equal to the total price from the pricing schedule summary line #B
- All unit and total prices must be filled out completely.  The Government will not consider an offer for quantities less than those specified

## COST PLUS INCENTIVE FEE (CPIF)

- Complete Exhibits located in Section J-L1 to 9
- Part of the Cost Volume

## QUESTIONS AND ANSWERS

## QUESTIONS AND ANSWERS

- Question #1:
- Can a site map in AutoCAD be emailed for roadway and landscaping take-offs?
- Answer #1:
- No detailed maps will be posted to the internet for this solicitation.  The landscaping and surfaced area quantities are shown in Attachments J-C10.1 and J-C12.1.  Maps will be provided in the TRL, hard-copy only.

## QUESTIONS AND ANSWERS

- Question #2:
- Of the 317 CS and SC head count, what is the breakdown per vendor?  (i.e. head count for South Bay, JC, etc.)
- Answer #2:
- CS (civil servants) = 52 for Facilities and Logistics Management Division.  There are 265 support contractors which includes more than just facilities.  No breakdown of the support contractors is available.  This information was on the Center Operations Directorate slide.

## QUESTIONS AND ANSWERS

- Question #3:
- Will ARC supply a detail for the “type” of trouble call received, not just the volume?  (i.e. too hot, too cold vs. lights out or leaking roof)
- Answer #3:
- Yes.  History of actual trouble calls will be provided in the attachments.

## QUESTIONS AND ANSWERS

- Question #4:
- What is the square footage of parking lots?  Miles or feet of roadway and sidewalks?
- Answer #4:
- The surfaced area quantities in square footage is shown in Attachment J-C12.1.

## QUESTIONS AND ANSWERS

- Question #5:
- Is it possible to eliminate boiler operators by automating the system and remotely monitoring?
- Answer #5:
- No.  The Building 10 steam boiler plant presently has FMCS monitoring 24/7.  However, there must be physical checks once per work shift at a minimum.  See Section C15.5.A.

## QUESTIONS AND ANSWERS

- Question #6:
- Housing Pest Control is external only?
- Answer #6:
- Pest control services are only performed external to the facility at all Moffett Housing Annexes except for the Ames Child Care Facility.

## QUESTIONS AND ANSWERS

- Question #7:
- Will Contractor have access to Government GIS system?
- Answer #7:
- Yes, the Contractor will have access to the system.

## QUESTIONS AND ANSWERS

- Question #8:
- CMMS - I believe I heard a name mentioned.  Can you identify the system and confirm your intent to continue its use?  If so will it be provided?
- Answer #8:
- We are presently using the Maximo CMMS which will be provided by the Government.  This is the system we intend to use for the follow-on contract.  However, the Integrated Financial Management Program (IFMP) may implement a new system.

## QUESTIONS AND ANSWERS

- Question #9:
- I notice use of ROOFER.  Do you use PAVER or TANKMAN or any other commercial software?  If so, will it be provided?
- Answer #9:
- We do not use PAVER or TANKMAN.  Government provided commercial software are:  MicroROOFER, RBM Ware, Maximo, and Oracle.

## QUESTIONS AND ANSWERS

- Question #10:
- How many customers currently use Control Center?
- Answer #10:
- The Customer Service Center can receive calls from any person on Moffett Field.  Currently, approximately 4,500 people reside on Moffett Field.

## QUESTIONS AND ANSWERS

- Question #11:
- Does Contractor have to manage charge-backs?  Maximo
- Answer #11:
- No.  The chargeback system is not managed by Maximo.  The Government manages the chargeback system.

## QUESTIONS AND ANSWERS

- Question #12:
- Is there a priority system in place and is Contractor performance measured through call center, based on work completion, and response time.
- Answer #12:
- Yes there is a priority system in place.  Please see Section C5.  The Customer Service Center collects all data on Trouble Calls so the Government can measure performance.

## QUESTIONS AND ANSWERS

- Question #13:
- Are there any current business practices in place and standard operating procedures that will be provided to Contractor from NASA?
- Answer #13:
- Yes, there are current NASA business practices and standard operating procedures in place that will be available as part of the attachments and in the TRL.

## QUESTIONS AND ANSWERS

- Question #14:
- When will materials management requirements be discussed?  (Purchasing, Maximo, levels, PM critical spare parts, warehousing)
- Answer #14:
- All materials will be contractor-furnished.  Current inventory and usage rate will be provided in the final attachments to the RFP and the TRL.

## QUESTIONS AND ANSWERS

- Question #15:
- When and how will we be able to view CMMS database, so that assessment can be made of existing operational capabilities?  (work control, asset management, material management)
- Answer #15:
- NASA equipment assets and material inventory will be provided as attachments in the final RFP.  NASA is considering read-only access in the TRL.

## QUESTIONS AND ANSWERS

- Question #16:
- Could you expand on current manpower compliment and to what degree will they be available to contractor?  (union, collective bargaining unit in place, certification, training, etc.)
- Answer #16:
- The union collective bargaining agreement can be obtained through the FOIA office.  Certifications and training requirements are available in the SOW.

## QUESTIONS AND ANSWERS

- Question #17:
- What program are they currently using to manage Call Center, and does it link to Maximo?
- Answer #17:
- All Trouble Call work orders are entered and managed through Maximo.

## QUESTIONS AND ANSWERS

- Question #18:
- At Building 212, who handles the BAAQMD permit for the spray booth?  Other spray booths we didn’t see?  How about the permit for the boilers, all boilers?
- Answer #18:
- The Center environment services office handles all the BAAQMD permits.  The user/operator of the source is responsible for complying with all permit conditions.

## QUESTIONS AND ANSWERS

- Question #19:
- Is fuel for vehicles covered by ARC?
- Answer #19:
- Fuel is available for Government vehicles only.

## QUESTIONS AND ANSWERS

- Question #20:
- I believe I saw this on the web (postings) and it was mentioned earlier... Who is the on-site consultant for SBA/HubZone assistance?  Name and phone number.
- Answer #20:
- The Ames small business specialist is Tom Kolis, who can be reached at (650) 604-4690.  We do not have an on-site consultant for SBA/HubZone assistance.

## QUESTIONS AND ANSWERS

- Question #21:
- Has Ames considered alternative energy sources to reduce utility requirements?  If so, what objectives or goals have been established in that regard?
- Answer #21:
- Yes, we currently have an Energy Savings Performance Contract (ESPC) in place.  See Section C8.8 for Center requirements.

## QUESTIONS AND ANSWERS

- Question #22:
- What type of network infrastructure access will be afforded to the selected contractor?  From which buildings and at what speeds?
- Answer #22:
- Ames has a fiber optic backbone with T1/T3 inside most occupied facilities.  Remote access is available at 56K speed.

## QUESTIONS AND ANSWERS

- Question #23:
- Does ARC encourage feedback on its facilities from tenants?  If so, are responses documented?  This does NOT include Trouble Calls.
- Answer #23:
- Yes, feedback is encouraged.  However, there is no formal documentation system in place.

## QUESTIONS AND ANSWERS

- Question #24:
- Is there a uniform requirement for craft or supervisory personnel?  If yes, please describe the minimum/desired requirements.
- Answer #24:
- Yes.  See Section C1.4.K.4.

## QUESTIONS AND ANSWERS

- Question #25:
- How dynamic are the stated risk factors?  Also, is there a process for on-going risk review?
- Answer #25:
- NASA follows NPG 7120.5 for risk management.  Integrated risk principles are listed in this guide.  The risk management plan developed will be monitored on a monthly basis.

## QUESTIONS AND ANSWERS

- Question #26:
- Does the parts crib belong to Ames Lab and will it be made available to the successful Contractor?
- Answer #26:
- No, the parts crib in Building 567 belongs to the incumbent Contractor.  No materials will be provided.

## QUESTIONS AND ANSWERS

- Question #27:
- Are there “critical” parts that must be maintained on hand?  If so, is there a list with part values?
- Answer #27:
- Yes, there are critical parts.  Yes, there is a list with part values that is maintained by the incumbent Contractor.

## QUESTIONS AND ANSWERS

- Question #28:
- Does Ames consider that the current condition of landscaping to meet its requirements for “lush and green”; proper height of cut grasses, etc?
- Answer #28:
- There are certain areas that need attention and are addressed as required.

## QUESTIONS AND ANSWERS

- Question #29:
- Is the observed condition for litter and debris considered acceptable?
- Answer #29:
- No.

## QUESTIONS AND ANSWERS

- Question #30:
- What is the Contractor’s liability for the super computing center equipment in the event of an “extended” outage and resulting damage to equipment?
- Answer #30:
- If the outage is a result of Contractor negligence, the Contractor will be held liable for resulting damages to equipment.

## QUESTIONS AND ANSWERS

- Question #31:
- A number of environmental sampling wells are around the site.  Is the Contractor responsible for periodic sampling?  If so, is Ames responsible for disposition of contaminated sample material?
- Answer #31:
- No.

## QUESTIONS AND ANSWERS

- Question #32:
- Is there a specific Reliability Centered Maintenance (RCM) program that is centrally managed, or is this accomplished on a shop-by-shop basis?
- Answer #32:
- Yes, it is centrally managed by the Contractor and management oversight is provided by the Government.

## QUESTIONS AND ANSWERS

- Question #33:
- This question relates to the range of capabilities currently included within ARC Maximo system, and actually used by the incumbent.  It is assumed that Maximo is used to manage Trouble Calls and the PM Program.  What other functions are performed on Maximo?  These could be as diverse as warranty tracking, history of parts replacement for specific equipment, inventory control, projections of maintenance/repair requirements, etc.
- Answer #33:
- There will be a Maximo description provided in the final RFP attachments.

## QUESTIONS AND ANSWERS

- Question #34:
- It is stated in the Acquisition Plan that “some of the resources and financial services support that will be required in this procurement will include budgetary and reimbursable activity relating to the NASA Research Park (NRP).”  Could you expand on what this means?
- Answer #34:
- The level of support required for the NRP by the facilities maintenance contract is unknown at this time.  The reimbursable activity will be defined once the level of support has been determined for the NRP.

## QUESTIONS AND ANSWERS

- Question #35:
- Are there endangered species that have to be considered when satisfying this contract?
- Answer #35:
- A listing of all protected species is available in APG 8800.3, Ames Environmental Procedures and Guidelines.