# Presentation: 243843

## Quality Leadership Forum

- Second Team Meeting
- February 28, 2000
- KSC

**Tom Whitmeyer **
**Manager Agency Quality Program**
** **

## Background

- September 2000, HQ Director Code QS notifies S&MA directors of Quality Leadership Forum and requests center representation.
- First team meeting October 24 and 25, 2000 at NASA Headquarters.

- Purpose of the team:
-   Coordination / communication of quality initiatives across the centers.
-   Develop policy direction and procedural guidance for NASA quality.

## Membership:

***NASA Centers:***
***  ******ARC***
*** ******JSC***
*** ******KSC***
*** ******WSTF***
*** ******JPL***
*** ******GSFC***
*** ******MSFC***
*** ******GRC***

***NASA Headquarters:***
***  ******Code Q***
***  ******Code H (Procurement)***
***  ******Code AE ***
***   ******(Office of Chief Engineer)***

*Quality Leadership Team Formed*

**Quality Forum is distinct from Agency ISO Management System Activity**

## Methodology To Be Used

***Root Cause Analysis***

***Process Survey***

***Brainstorming/Analysis***

***Measure of Progress***

-   Quarterly discussion by topic area - NASA quality problems and issues.

-   Team members provide information on quality initiatives and guidance currently in place.

-   Team determines objectives of quality, and identify methods for improvement.

-   Team validates approach via 2nd part survey.

##   Guidance for Quality 

*  **Guidance for Quality *
- Existing NASA Policy, Procedural Guidance, and FAR Supplementation inadequate
- Need for continuous risk evaluation of project/program needs.
- Need to resolve “stove pipe” approach to quality.
**Contributing Factors**
**  ****Lack of common definition**
**  ****Range of program/project mechanisms**
**  ****Involvement of multiple functional organizations**
**  ****Differences in approaches across programs and centers**
**  ****Lack of agency wide recognition and  training**

*Issue Currently Identified*

## Team Strategic Plan

***Determine ******Objectives****** ******of quality***
***Create/revise NASA Policy Directive based on these objectives***
***Identify ******Strategic Methods****** for conducting quality based on risk***
***Write NASA Procedures and Guidelines based on these strategies***
***Provide ******Meaningful Guidance****** on implementation***

**CHALLENGES:**
**Large/Diverse Project/Program Base  **
**Differences in Quality Management**

## Schedule and Products

*Schedule and Products*

**Agreement**
**on**
**Strategic**
**Plan**

**Quality **
**Survey**

**Draft NPD For **
**Quality**

**Industry**
**Review**

**Quality **
**Survey**
**Report**

**Interim **
**Team **
**Report**

**Draft NPG For**
**Quality**

**Publish **
**Summary of**
** ****Guidance **
**Examples**

**Jan-01**

**Jun-01**

**Sep-01**

**Team Meeting**

**Team Meeting**

**Dec-01**

**Team Meeting**

**Annual**
**Quality**
** ****Report **
**For AA OSMA**

**Recommended **
**Follow On Actions **
**(Training,  **
**Etc.)**

**Team Meeting**

## Quality as a method to improve likelihood of mission success

*Quality as a method to improve likelihood of mission success*

***Key objectives:******  ***
*** ******Integrate Quality Approach***
*** ******Improve Utilization of Quality    ***
***  ******Resources***
*** ******Define & Analyze Risks***
*** ******Communicate Lessons Learned***
*** ******Improve Quality Processes***