# Presentation: 677773

## Meeting the OMB Policy Deadline

**Bev Godwin and Sheila Campbell**
**Presentation at Web Content Managers Workshop**
**September 21 – 22, 2005**
**Washington, DC**

## E-Gov Act required OMB to issue web policies by end of 2004

E-Gov Act established Interagency Committee on Government Information to make recommendations

Web Content Management Working Group formed and made recommendations to ICGI and OMB

Working Group became Web Managers Advisory Council

Goal: Make all U.S. government websites the best in the world.

**E-Gov Act established Interagency Committee on Government Information to make recommendations**
**Web Content Management Working Group formed and made recommendations to ICGI and OMB**
**Working Group became Web Managers Advisory Council**
**Goal: Make all U.S. government websites the best in the world.**

**Background of OMB Policies**

## OMB policies issued 12/17/04 reference   laws that apply to federal public websites and add new requirements we all must meet by 12/31/05

**OMB policies issued 12/17/04 reference   laws that apply to federal public websites and add new requirements we all must meet by 12/31/05**

## The Mandate

**The Mandate**

**Cover memo cites recommendations and best practices on webcontent.gov to implement the policies...so if you implement the recommendations, you should be fine **

## Your Strategy

**Understand what you have to do**
**Figure out what you’ve already done**
**3.****	****Sort the rest into two piles:**
**Things you can do quickly – do them!**
**Things that may take awhile – start the process**
**4.****	****Elevate potential issues NOW – don’t wait until the E-Gov report is due**

## Step 1:                                           Understand what you have to do

**Helpful Hints:**
** ****Read the OMB Policies**
**Go to Webcontent.gov and click on “OMB Policies**
** ****Read the ICGI Report**
**http://www.cio.gov/documents/ICGI/ICGI-June9report.pdf **
**	****OR**
**Go to Webcontent.gov, click on “About Us,” then “Working Group Documents”**

## ICGI report

**ICGI report**

## Step 1:                                           Understand what you have to do

**C.****	****Check out the implementation guidance on Webcontent.gov**

**Step 1:                                           Understand what you have to do**

## Review guidance on Webcontent.gov

## Step 2:  Figure out what you’ve done

**Step 2:  Figure out what you’ve done**

**SHORT       CHECKLIST**
**HUD’s web staff used this one-page checklist to see which of the ICGI recommendations they’d implemented – and which they had not**

## Step 2:  Figure out what you’ve done

**DETAILED CHECKLIST****  **
**This comprehensive “self-assessment” checklist includes the ICGI recommendations, OMB Policies, and current laws and regulations that you should be following**

## Step 3:  Sort into two piles

**Probably will find you’ve done more than you   thought you had**
**Make the quick fixes**
**Don’t reinvent the wheel – beg, borrow, steal!**
**For example, linking policies – check out Webcontent.gov**
**Assign tasks and assign deadlines**
**Now deal with the hard stuff!**

## Step 3:  Sort into two piles:          use examples from other agencies

## Policy 1

**Establish and maintain information dissemination product inventories, priorities, and schedules**
**  ****Key words:****  “timely, equitable, efficient, appropriate”**
**  ****What could be hard**
**Provide access to documents in different file formats (equitable)**
**Provide access for people with disabilities (equitable) – watch those PDFs and Powerpoints!**
**Provide access to people with limited English proficiency (equitable)**
**Use plain language (appropriate)**

## Policy 2

**Ensure information quality**
**Key words:****  quality, objectivity, utility, integrity, timely, equitable**
**What could be hard**
**Quality – challenges us to post only information that we know to be accurate and to inform the public if we are not sure**
**Objectivity – challenges us to keep information and services balanced **

## Policy 3

**Establish and enforce agency-wide linking policies**** **
**Key points****:  Links, quality of information, and – again - objectivity  **
**Concerned about**
**Linking to information that may not be accurate**
**Keeping web content “objective”**
**Ensuring certain information is available on all websites**
**What could be hard**
**Need to be sure you have procedures to monitor links**
**Need to be sure you’re linking to all required info and sites**

## Policy 4

**Communicate with the public, state & local governments**** **
**Key point:****   Talk to your audiences **
**Know what they want and need; and provide it**
**What could be hard**
**Measure customer satisfaction and usability and use results to improve your website**
**Lots of help – check out webcontent.gov and usability.gov**

## Policy 5

**Search public websites**** **
**Key points**
**Have a search function or (for smaller sites) a site index or map**
**Watch file formats **
**Create data so it can be combined and sorted - metadata, XML schemas can help**
**What could be hard**
**Establish search standards**
**Use standard metadata**
**Additional policies or guidance may be coming in December**

## Policy 6

**Use approved domains**** **
**Key point**** ****– ****federal websites not on .gov or .mil or .fed.us must be moved to .gov or .mil or .fed.us**
**Also refers to “sponsorship” and the importance of showing government sponsorship**
**Usability testing showed URLs are very important in establishing public trust**
**What could be hard**
**This is the one that is causing most distress for agencies that have not controlled domains**

## Policy 7

**Implement security controls**** **
**Key point --  ****Security not exactly a content issue – but important for content managers and contributors to know**
**What could be hard**
**Need to consult with your CIO to make sure controls are in place**

## Policy 8

**Protect privacy**** **
**Key point:  ****Privacy is not new...just re-emphasized**
**What could be hard**
**Make sure you do what you say you’ll do**

## Policy 9

**Maintain accessibility**** **
**Key point**** – Accessibility is also not new**
**508 policies already well-known**
**Lots of guidance on www.access-board.gov**
**What could be hard**
**LEP – could present challenges for web managers**
**Accessibility also applies to people with low bandwidth, people who don’t own certain proprietary software**

## Policy 10

**Manage records**** **
**Establish procedures to handle web records**
**NARA is creating a website to showcase best practices**
**What could be hard**
**Setting up a process to make sure web pages that are records are transferred in a timely manner**
**Two sessions on managing records**
**Both afternoons at this workshop**

## Step 4:  Review implications of A-130 “Management of Federal Information Resources”

**know it and understand it**
**use it for justification to do the right thing**
**“****Federal agency public websites are also information products as defined by A-130”**
**“****Agencies must manage federal agency public websites as part of their information resource management program following guidance in A-130 for ensuring and maximizing the quality, objectivity, and integrity of information disseminated by federal agencies”**

**Step 4:  Review implications of A-130 ****“Management of Federal Information Resources”**

## Implications of OMB A-130

**Implications of OMB A-130**

## OMB A-130 How Does It Relate?

**Section 7b**
**What It Says:****  Government information is a valuable national resource.  It provides the public with knowledge of the government, society, and economy -- ****past, present, and future****.    It is a means to ensure the accountability of government, to manage the government's operations, to maintain the healthy performance of the economy, and ****is itself a commodity in the marketplace****. **
**What It Means:****  **
**This is a biggie!  Government information is, itself, a product that we need to manage effectively  **
**It also underscores the need to maintain historical information across administrations**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 7d**
**What It Says:****  In order to minimize the cost and maximize the usefulness of government information, the expected public and private benefits derived from government information should exceed the public and private costs of the information, recognizing that the benefits to be derived from government information may not always be quantifiable. **
**What It Means:****  We can’t always put a dollar amount on the value of our information, but we need to make sure the cost of creating and managing web content doesn’t exceed the value**
**Gerry McGovern:  If 99% of web audience is using 1% of the website, are you really investing your resources properly?**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 7j**
**What It Says:****   Because state and local governments are important producers of government information for many areas such as health, social welfare, labor, transportation, and education, the federal government must cooperate with these governments in the management of information resources. **
**What It Means:****   Work with state and local governments to trade links, combine content, and eliminate duplication**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 8(a) (1) (b)**
**What It Says:****   Consider the effects of actions on members of the public and ensure consultation with the public as appropriate**
**What It Means:****  **
**Reach out to the public to find out what they want on your website  **
**Listen to the feedback you are receiving from the public **
**Measure usability and customer satisfaction and use it to improve your website**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 8(a) (1)(d)**
**What It Says:****   Seek to satisfy new information needs through interagency or intergovernmental sharing of information, or through commercial sources, where appropriate, before creating or collecting new information **
**What It Means:****  **
**Avoid duplication - create content once and use it many times through links  **
**Collaborate with other organizations or agencies on content**
**Develop cross-agency websites as appropriate **
**Use metadata and XML schemas across government to help aggregate information on the same subject or audience**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 8(a) (1) (k)(2)**
**What It Says:****  ****Agencies must collect or create only that information necessary for the proper performance of agency functions and which has practical utility**** **
**What It Means:****  **
**Web content must be mission-related  **

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 8(a) (1) (k)(2)**
**What It Says:****  Consider whether an information dissemination product available from other Federal or nonfederal sources is equivalent to an agency information dissemination product and reasonably fulfills the dissemination responsibilities of the agency**** **
**What It Means:****  **
**Do not duplicate efforts. **
**Work with the other agencies to develop one source for the content.**
**Create once, use many.**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## Your CIO will have to report compliance in annual E-Gov report (by October 21, 2005)

If there are policies you can’t meet – tell your bosses now

At a minimum, have a plan in place

**If there are policies you can’t meet – tell your bosses now**
**At a minimum, have a plan in place**

**Step 5:  Elevate issues NOW!**

## Where can you get help?

**Where can you get help?**

**Join the Web Content Managers Forum**
**Sign up through Webcontent.gov  (“Join the ListServ” link on the homepage)**
**Visit ****Webcontent.gov...often!**
**Suggest best practices and tools to include on Webcontent.gov**
**Build local networks across agencies  (including at the regional / field level)**

## Questions?  Comments?

- 	.... About the OMB policies and deadlines
- 		Kim Nelson
- 		202-395-3787
- 		knelson@omb.eop.gov
- 		Dan Costello
- 		202-395-7857
- 		dcostell@omb.eop.gov
-   	...About best practices, examples, guidelines, etc.
- 		Sheila Campbell, Manager, Webcontent.gov 			202-208-5588
- 		sheila.campbell@gsa.gov
- 		Bev Godwin, Director, FirstGov.gov
- 		202-208-5163
- 		Beverly.godwin@gsa.gov

**Questions?  Comments?**