# Presentation: 661706

## <date/time>

## Session 32

***Direct Loans: 02-03 Processing Changes***

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- Current Processing
- 2002-2003 Direct Loan updates
- Transition to Common Origination and Disbursement

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## Electronic MPN

***Electronic MPN***

- http://dlenote.ed.gov

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## Electronic MPN Statistics

- Winner of the 2001 Government Technology Leadership Award from Government Executive Magazine
- Number of schools participating:
- 198
- Number of electronic MPNs processed (as of  October 24):
- July: 		5,893
- August:		15,101
- September:	8,815
- October:	4,476
- Number of requested copies mailed:
- 9,068

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## Paper vs E-MPN’s

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## Disbursed vs Processed Disbursements

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## New Loan Limit Edits

- Annual Loan Limit edits performed by Loan Origination using
- Student Grade Level
- HEAL indicator
- the Additional Unsubsidized Loan for Health Profession Programs flag
- same academic year or academic year completely within another academic year

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## Future Dated Disbursements

- Schools can transmit disbursement transactions with disbursement activity date up to seven calendar days in the future.

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## Local Address

- No reject of Loan Origination records or Change records based on Local Address edits
- Database is only populated when fields pass edits
- If blank, the Local Address fields are NOT populated on the database with the Permanent Address

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## Entrance Counseling

- Borrowers’ Entrance Counseling results from the LO On-Line Application available in an electronic file or can be downloaded
- School options for file format
- ASCII-delimited,
- Fixed length with Header and Trailer or
- Preformatted report

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## DLSAS and 732

- Merged the Direct Loan School Account Statement (DLSAS) and the 732 Reports into a single School Account Statement - Direct Loan (SAS-DL)
- SAS reports can be requested as a delimited or fixed length file at the disbursement level or loan level

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## Reduced Booking Acknowledgements

- Currently: a booking acknowledgement sent for each actual or adjusted disbursement amount at the time a disbursement or an adjustment books through a #B record
- Starting in 2002-2003: a booking acknowledgement is only sent when the first actual disbursement books

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## PLUS

- There is no Master Promissory Note for PLUS in 2002-03
- The previous note will be used for 2002-03
- PLUS processing will continue as is

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## Closeout

- Closeout prior year records by December 2002
- Most schools finish processing soon after academic year and are complying with regulatory requirements
- Submit all records to book loan within 30 days of disbursement
- Return funds not disbursed by end of third business day
- Reconcile monthly

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## Closeout

- For schools who have difficulty enhanced assistance will be available:
- Balance verification process
- Reconciliation site visits to schools who want:
- Help in training school staff
- Assistance in identifying missing records
- Assistance with issue resolution

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## Questions

- Common Record schools
- 2001-02 Records and prior
- All Other Schools
- 2002-03 and prior
- If you have technical questions, please send them to:
- 		 loan_origination@mail.eds.com
- Use a subject line of “Technical Question”
- Please include your name, organization, and a phone number

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## What is COD?

- Redefines aid origination and disbursement processes for Pell Grants and Direct Loans, and provides optional common reporting opportunities for campus-based programs
- In 2002-2003, COD replaces RFMS and DLOS with an integrated common system

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## COD System Capabilities

- All rejects for Pell Grants and Direct Loans stored and viewable via the web (except batch level rejects)
- Single web site access to Pell Grant, Direct Loan and campus-based (optional) information available at all times

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## COD System Capabilities

- Reports about student population
- Processing Options:
- How school wants to receive increases in funding based on student records: (1) funds ‘pushed’ via electronic transfer or (2) funds made available for drawdown

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## Student Centric View

- SAMPLE

***Student Centric View***

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## School Centric View

- SAMPLE

***School Centric View***

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## COD Capabilities Full Participants Only

- Send one record to establish an award and obtain funds
- Same process for reporting changes to Pell Grants and Direct Loans
- Flexible record format: only send data required

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## COD Capabilities Full Participants Only

- Send single student-centric record for Pell Grant and Direct Loan
- Optional reporting of data elements (required today) that already exist in CPS
- Optional campus-based reporting to pre-populate portions of the FISAP

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## COD Benefits to SFA

- Promotes program integrity
- Fully web-enabled system available at all times (24x7)
- Provides integrated support for Pell Grants, Direct Loans, and Campus-Based Programs
- Supports integrated decision-making and customer service
- Improves documentation of interaction with schools

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## COD Transition

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## Customer Service Transition

- Award Year
- 04-05

** ****Common **
**Record**

- COD

-   All Schools

- Award Year
- 01-02

- All Origination Disb. Records

- PELL

- DL

- RFMS

- DLOS

**Pell Customer Service Center**

**    ****Direct Loan Customer**
**    ****Service Center**

**COD Customer Service Center **
**Niagara Falls**

- Phase in Participant

- PELL

- Full Participant

**Common **
**Record**

- DL

- SFA
-  Integration
- Tool

- Award Year
- 02-03
- 03-04

- COD

**COD Customer Service Center**
**Niagara Falls**

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**Notes:**
Make note transilation coming in of no conversion in middleware, conversion actually taking place in the COD – TSYS system

## Customer Service TransitionThe Call Center Solution

**Incoming Call****(Current Pell and Direct Loan Numbers)**

**Caller chooses award year he/she is calling about**

**Pell Customer Service**

**?**

**?**

**Award Year 2001-2002 and prior**

**Award Year 2002-2003**

**Loan Origination Customer Service**

**COD Customer Service****(Niagara Falls, NY)**

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## 	   	March 2002                          Dec 2002                     	 	Mar 2003

-  **March 2003**
**Archive closed LOS data**
**Applicant Services functions transfer to COD         representatives**
**All school services calls are answered by COD representatives**
**COD processes credit appeals & incoming correspondence**

**Dec 2002**
**Migration of open LOS data to COD**
**Migration of RFMS data to COD**
**Customer service functions transfer to COD**

**Begin March 2002**
** ****COD Center Opens**
** ****Updated Voice Response unit to direct calls**
** ****COD customer service accepting calls for 2002/2003 award years**
** ****LOC customer service accepting calls for 2001/2002 award years and prior**
** ****RFMS customer service accepting calls for 2001/2002 award years and prior**
** ****Prom Notes continue to be mailed to LOC**
** ****Accepting Applicant Services calls at LOC**

**	****   ****	****March 2002                          Dec 2002                     ****	**** ****	****Mar 2003**

**March 2002 Through March 2003**
**Customer Service Centers working together**

***Customer Service Timeline***

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## COD Timeline

- Jan

- Feb

- Mar

- Nov

- Dec

- 2001

- 2002

- Apr

- May

- 11/17 - COD Technical Reference posted to IFAP

- 2/15 – SFA User Acceptance Test Complete

- 3/8 – InterSystem Test Complete

**3/18 – COD Goes Live**

- 4/29 – Additional COD Capabilities

- 12/11 – COD System Development Complete

- 1/20 - System Integration Test Complete

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## Data Migration

- Direct Loan (DLOS)
- Planned System Retirement in December 2002
- All schools must close out Award Year ’01-’02 and prior years by December 2002.
- Pell Grant (RFMS)
- Planned System Retirement in December 2002
- All prior year data will be migrated in November 2002

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## More Information on COD

- Other EAC Sessions
- Session 29 – Pell: 2002-03 Processing Changes
- Session 33 – Customer Service: The New Integrated Customer Service Center for Pell, Direct Loans & Campus Based
- Session 35 – COD: What is the Common Record?
- Session 39 – COD: The Big Picture
- Session 41 – Tools for Monitoring Pell and Direct Loan Funds
- IFAP Website (www.IFAP.ed.gov)
- Common Origination and Disbursement section
- Technical Reference – DLOS, RFMS and COD
- Updates and Frequently Asked Questions
- COD On-Line Training – Spring 2002

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## Contacts

- School Relations:
- 1-800-848-0978
- School Relations at the Servicing Center:
- 1-888-877-7658
- COD Inquiries (now through March 18, 2002)
- Customer Service Call Center
- 1-800-433-7327

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