# Presentation: 586265

## EOS Pilot for Lessons LearnedWorking sub-GroupMeeting #8

**Paul Brandinger:  301-286-4571; Paul.Brandinger@gsfc.nasa.gov**

**EOS Pilot for Lessons Learned****Working sub-Group****Meeting #8**

## EOS Lessons Learned Working Group Agenda

- 0900 – 0915	Activities since last Working Group Meeting	P. Brandinger
- 0930 – 1000	Incentives and Rewards	 		P. Brandinger
- 1000 – 1015	Web Site and Portal Development		S. Naus
- 1015 – 1030	Library Resource Support			J. Ormes
- 1030 – 1045	Lessons Learned TV			P. Brandinger
- 1045 – 1055	Discussion and Plan for Next Month		Working Group
- 1055 – 1100	Action Items				P. Brandinger

## Progress to Date

- 	_Topic_			_Metric_			_Schedule_
- Lessons Learned TV		Operations		Mon-Fri 11AM- 1 PM
- Video Content Acquisition	Meetings		29 Jan - 21 Feb
- Code 400 Awards Allocation	Meeting			5 Feb
- Project Capture		Meetings		31 Jan; 13, 14 Feb
- Library Support		Meetings		13, 25 Feb
- Video Capture Support		Discussion		13 Feb
- Mini-Course #3		Meeting			14 Feb
- Portal Development		Discussions		Ongoing

## GSFC Technology Overview Presentation 

**GSFC Technology Overview ****Presentation**** **

- Robert M Savage
- Flight Programs Technologist
- NASA Goddard Space Flight Center
- February 14, 2003

## Incentives and Rewards

## Incentives and Rewards

- Meeting held with Code 400 on awards allocation
- Proposal to support EOS Pilot for Lessons Learned was positively received and endorsed
- Opportunity to apply debit cards as part of a new Center initiative
- Follow-up with HR on potential for matching funds

## EOS Lessons Learned Pilot; Awards Allocation

- Requesting 3% - 5% of the Code 400 FY03 Awards allocation for awards to civil service employees whose actions affect the promulgation/application of lessons learned
- Typical month of EOS Projects (ICESat, SORCE, Aura, NPP, LDCM, GPM, ESDIS, and ESMO) civil service manpower is approximately 280 FTEs
- 80 FTEs in Code 400 (<30%)
- Based on an award distribution of:
- _Award Amount_		          _# of Awardees_	        _Amount Requested_
- 	$500.00			4 (5%)			$2,000.00
- 	$250.00			8 (10%)			$2,000.00
- 	$100.00			20 (25%)			$2,000.00
- 	$50.00			_48 (60%)_			_$2,400.00_
- 				Total	80			$8,400.00
- 3% of Code 400 allocation

## EOS Lessons Learned Pilot; Awards Allocation cont.

- Balance of 200 FTEs in other Directorates
- Based on an award participation of 30%:
- _Award Amount_	       	_# of Awardees_	       _Amount Requested_
- 	$500.00		     3 (5%)			$1,500.00
- 	$250.00		     6 (10%)		$1,500.00
- 	$100.00		     15 (25%)		$1,500.00
- 	$50.00		     _36 (60%)_		_$1,800.00_
- 			Total	     60			$6,300.00
- Total = $14,700.00 represents 5% of Code 400 allocation
- Based on 280 FTEs for all Directorates including Code 400 in a typical month

## EOS Lessons Learned Pilot; Why Support this Activity?

- Code 400 and EOS are leading GSFC in improving the process for sharing lessons learned and application of Knowledge Management (KM)
- Al Diaz considers this endeavor to be a high priority
- Code 300 endorses EOS’ initiative as one of its KM Pilots
- This is the only effort being applied to a substantial population across multiple Projects
- EOS Lessons Learned will leverage past experience and utilize related Center efforts
- Library initiatives to improve services and content
- OHR activities with mentoring, training, retiree outreach and incentives
- AETD Information Technology work on Web portals and associated tools
- PAO communications/outreach applied to “in-reach”
- EOS Lessons Learned Pilot is a planned one-year activity with all EOS Projects involved
- Incorporate the Flight Programs and Projects Directorate “seal of approval”
- Management support at all levels is necessary to achieve meaningful results in sharing knowledge
- Case studies have shown that financial incentives provide the best assurance of encouraging the promulgation of lessons learned and their application into day-to-day activities
- Needs financial reward as a final incentive to succeed; putting money behind the words will send a strong message to the Projects and staff

## EOS Lessons Learned Pilot; Awards Submission

- Each “entry” will be submitted via a peer process and include:
- What is the lesson learned?
- How is this lesson being applied within the ________ Project?
- Provide a brief explanation indicating the significance of this lesson learned.
- Entry forms will be provided at the EOS Lessons Learned Website: _[http://eos.gsfc.nasa.gov/eos-ll/](http://eos.gsfc.nasa.gov/eos-ll/)_
- Criteria for evaluating entries will be based on the following:
- Value to the Project in application of lessons
- Performance, schedule, cost, safety, risk, quality improvement, innovation, and Stakeholder benefit
- Smooth startup of new activities and prevention of mistakes
- Retention and sharing of experience within and among Projects
- Knowledge capture, participation in Communities of Practice, storytelling, mentoring
- Addition to knowledge base, leveraging expertise
- Reporting of failures

## EOS Lessons Learned Pilot; Awards Decision Process

- EOS Project Managers will review submissions from members of their team and provide recommendations for individual and team awards
- EOS Program Manager will review Project Manager recommendations and allocate distribution to individuals and Projects
- All awards to be completed by 31 August 2003 so all funds should be obligated by 30 September 2003

## EOS Lessons Learned Pilot;  Summary

- A unique experiment is underway
- This Center team is leading the way in a OneNASA process
- Flight Programs and Projects Directorate has an opportunity to:
- Demonstrate value to Projects and people through a real case study
- Provide a template for application to all Code 400 Projects
- Act as a test-bed to support KM initiatives throughout the Center
- Develop a prototype for potential Agency-wide application
- Addressing strategic aspects of human capital within the President’s Management Agenda
- Supports the FY03 performance plan:  _**Strategic Objective**_:  Capture engineering and technological best practices and process knowledge to continuously improve NASA’s program/project management
- GSFC is NASA’s lead for the Lessons Learned Information System
- All this for $8,400 to $14,700

## Pilot Portal Development

- EOS Pilot rollout to Projects is based on Portal readiness
- Community of Practice front-end
- Organization and processing of lessons
- Project library interconnection
- User profile for expert identification and mentoring connection
- Common search engine
- Search results organization based on Project taxonomy
- Performance tracking; data for metrics

## Library Resource Support

- Library content sources; internal/external
- Dissemination; video encoding/Webcasting
- Metadata structure and organization
- Search tools; documents and multimedia
- User services and assessment

## Lessons Learned TV

- Webcasts are operational
- 38 items distributed to date
- Schedule through early-April
- Early technical issues overcome
- Library is providing extensive support
- Log processing from multiple servers in process to determine usage
- Limited feedback indicates interest
- Additional video capture opportunities
- Interviews with key staff
- At completion of significant Project phases (end-of-life, launch, confirmation, authorization)
- Prior to or subsequent to retirement
- Workshops
- Milestone reviews
- In-process activities

## LLTV Schedule

## Action Item Status

## Activities in the Coming Month

- Obtain feedback from OHR on matching funds
- Rollout Portal with; LL access; search tools; surveys; profiles; Library access
- Initiate capture processes and in-reach communications
- Kick-off people-to-people facilitation process; mentoring, experts & retirees
- Formalize Communities of Practice
- Apply metrics to the process
- Conduct interviews using video capture

## Backup

## The cows don’t care if you’re having a bad day and still need to be milked anyway
Always carry a 9/16 wrench with you
The stuff that stinks the most, can make your crops grow better than any man-made fertilizer that you can buy
Early to bed and early to rise, make a person healthy, wealthy and wise
Working hard on the farm doesn’t always mean you will be rewarded.  Sometimes the wind and rain or lack of sunshine can destroy your crops overnight
Hired help never care as much as you do about your farm, and maybe they never will.

**Always carry a 9/16 wrench with you**
**The stuff that stinks the most, can make your crops grow better than any man-made fertilizer that you can buy**
**Early to bed and early to rise, make a person healthy, wealthy and wise**
**Working hard on the farm doesn’t always mean you will be rewarded.  Sometimes the wind and rain or lack of sunshine can destroy your crops overnight**
**Hired help never care as much as you do about your farm, and maybe they never will.**

**Top 6 Lessons Learned from the Farm**