# Presentation: 803635

##  MTAC
General Meeting
Consistency

Stephen Kearney
		Vice President, Pricing & Classification

Sherry Freda
Manager, Mailing Standards

- General Meeting
- Consistency
*Stephen Kearney*
*	**	**Vice President, Pricing & Classification*
*Sherry Freda*
*Manager, Mailing Standards*

*October 27, 2004*

## Consistency

- Customer Communications

**Consistency**

- Mailing Standards

- Organizational Structure

## Consistency

**Consistency**

## Pricing & Classification Service Center 
New York City
Move all RCSC & NSC activities to this organization
Centralize national decisions

- New York City
- Move all RCSC & NSC activities to this organization
- Centralize national decisions

- Organizational Structure

*New Organization*** **

## Provide more consistent application of standards
Improve customer service and relations
Streamline operations
Provide one-stop service

- Improve customer service and relations
- Streamline operations
- Provide one-stop service

- Organizational Structure

*New Business Model*

## Old Organization 

- Organizational Structure

*Old Organization*** **

- Pricing

- NSC
- Memphis

- Vice President
- Pricing & Classification

- Pricing Strategy

- Mailing Standards

- Impl. & Outreach

- Specialty Pricing

- RCSC
- NY

- RCSC
- Chicago

- RCSC
- SF

- Intl.   Pricing

## New Organization 

- Organizational Structure

*New Organization*** **

## Organized by customer industries/segments
Single point of contact 
Pre-production/pre-mailing reviews 
Domestic & International in scope
Negotiated Service Agreements after implementation

- Single point of contact
- Pre-production/pre-mailing reviews
- Domestic & International in scope
- Negotiated Service Agreements after implementation

*PCSC – Centralized National Cases*

- Organizational Structure

## Prepare agency decisions 
Appeals/exceptions
Rate eligibility
Nonprofit and Periodicals eligibility
Manage the following programs:
Centralized Postage Payment 
Private Express Statutes 
Prohibitory orders

- Appeals/exceptions
- Rate eligibility
- Nonprofit and Periodicals eligibility
- Manage the following programs:
- Centralized Postage Payment
- Private Express Statutes
- Prohibitory orders

*PCSC – Mail Classification *

- Organizational Structure

## Center for publishing and financial services industries
Walk-in customer base
Accessible transportation

- Walk-in customer base
- Accessible transportation

- Organizational Structure

*For Our Customers*** **

## Pre-production rulings
Consistency
Single points of contact
Relationship management

- Consistency
- Single points of contact
- Relationship management

- Organizational Structure

- New Business Model

*For Our Business*

## 6 districts within commuting distance
Improved succession planning
Enhanced staff development
New office space
Excellent public transportation
Accessible to Washington DC

- Improved succession planning
- Enhanced staff development
- New office space
- Excellent public transportation
- Accessible to Washington DC

- Organizational Structure

*For Our Employees*

## Consistency

**Consistency**

- Mailing Standards

- Organizational Structure

## Foundation for consistency
Standards are organized around shape and class of mail
Pathways to confident decisions

- Standards are organized around shape and class of mail
- Pathways to confident decisions

- Mailing Standards

*Mailing Standards*

- DMM Redesign

## Mailing Standards

- DMM 300 Coming in early 2005

*Mailing Standards*

## Final rule published in                           Federal Register today 
402 Comments received 
Led to significant change
Complies with the spirit of exceptions granted since 1980s

- 402 Comments received
- Led to significant change
- Complies with the spirit of exceptions granted since 1980s

- Mailing Standards

- Standard Mail Eligibility

*Mailing Standards*

## Proposed Rule 
  “Advertising or a solicitation is the exclusive purpose of the mailpiece”
Final Rule 
 	“The exclusive reason for inclusion of all of the personal information is to support the advertising or solicitation in the mailpiece.”

-   *“**Advertising or a solicitation** **is the exclusive purpose of the mailpiece”*
- Final Rule
* **	**“**The exclusive reason for inclusion of all of the personal information is to support the advertising or solicitation in the mailpiece.”*

- Mailing Standards

- Standard Mail Eligibility

*Mailing Standards*

## User testing indicates new rule results in more consistency 
“Exclusive purpose” is easier to apply 
Effective date – June 1, 2005

- “Exclusive purpose” is easier to apply
- Effective date – June 1, 2005

- Mailing Standards

- Standard Mail Eligibility

*Mailing Standards*

**Notes:**
The Postal Service received 402 written comments in response to the proposal. The commenters were diverse, including approximately 350 nonprofit organizations. The commenters included congressional representatives, private individuals, voting and election officials, financial industry representatives, Periodicals industry representatives, and those concerned about “privacy” issues.

## Federal Register notice proposing new standard published today

Standard Mail containing                       checks must have:
Ancillary service endorsement
Return Service Requested
Address Service Requested
Forwarding Service Requested

Examples: blank checks, balance transfer checks, and convenience checks  

- Standard Mail containing                       checks must have:
- Ancillary service endorsement
- Return Service Requested
- Address Service Requested
- Forwarding Service Requested
- Examples: blank checks, balance transfer checks, and convenience checks

- Mailing Standards

- Checks in Standard Mail

*Mailing Standards*

## Consistency

- Customer Communications

**Consistency**

- Mailing Standards

- Organizational Structure

## Consistency of Mailing Standards & Business Mail Acceptance 
Focus on improving USPS – customer communications

- Focus on improving USPS – customer communications

- Customer Communications

- MTAC Workgroup # 86

*Customer Communications*

## DMM/IMM changes
Federal Register notices
Customer Support Rulings
Contact information

*Federal Register* notices
- Customer Support Rulings
- Contact information

- Customer Communications

- Communications Plan

*Customer Communications*

## Vehicles to be used
Postal Bulletin/Mailers Companion
Postal Explorer – online                           DMM and IMM
Business Mail Acceptance/RIBBS websites
Email messaging
Time/frequency/duration
Set by type of change

*Postal Bulletin/Mailers Companion*
- Postal Explorer – online                           DMM and IMM
- Business Mail Acceptance/RIBBS websites
- Email messaging
- Time/frequency/duration
- Set by type of change

- Customer Communications

- Communications Plan

*Customer Communications*

## Consistency

- Customer Communications

**Consistency**

- Mailing Standards

- Organizational Structure