# Presentation: 739015

## TIMACS OverviewNovember 2007

- FEMA
- Telecommunications Service Center (TSC)
- IT-OP-NN

## TIMACS – General Information

- TIMACS – **T**elecommunications **I**nformation **M**anagement **a**nd **C**ontrol **S**ystem
- TIMACS is the FEMA IT ordering and billing system for IT services and equipment (i.e. mobile wireless service, data or voice service, IT/telecom equipment, etc)

## TIMACS – Account Creation

- All TIMACS users are approved by the TSC Supervisor and are managed by the TIMACS Administrator
- To request a TIMACS account, the Regional IT coordinator must email _[fema-tsc@dhs.gov](mailto:fema-tsc@dhs.gov)__ along with a justification, the users name and email address._

- FEMA Regions

## FEMA Regional IT Coordinators

**FEMA Region 1**
- 99 High Street
- 6th Floor
- Boston, MA 02110
- POC: Nathan Greene
- Phone: 617-832-4770
**FEMA Region 2**
- 26 Federal Plaza
- New York, New York 10278
- POC: Yen Pan
- Phone: 212-680-3655
**FEMA Region 3**
- 615 Chestnut Street
- Philadelphia, PA 19106
- POC: Chuck Goehringer
- Phone: 215-931-5608
**FEMA Region 4**
- 3003 Chamblee-Tucker Rd.
- Atlanta, GA 30341
- POC: Jeffrey Hill
- Phone: 770-220-5257

**FEMA Region 5**
- 536 South Clark St.
- Chicago, IL 60605
- POC: Bob Thomas
- Phone: 312-408-5557
**FEMA Region 6**
- Federal Regional Center
- 800 N. Loop 288
- Denton, TX 76209
- POC: Donald Shelton
- Phone: 940-898-5204
**FEMA Region 7**
- 9221 Ward Parkway
- Suite 300
- Kansas City, MO 64114
- POC: John Parks
- Phone: 816-283-7508

**FEMA Region 8**
- Denver Federal Center
- Bldg. 710, Box 25267
- Denver, CO 80225
- POC: Tammy Littrell
- Phone: 303-235-4854
**FEMA Region 9**
- 1111 Broadway
- Suite 1200
- Oakland, CA 94607
- POC: Patrick Hallahan
- Phone: 510-627-7140
**FEMA Region 10**
- 130 228th Street, SW
- Bothell, WA 98021
- POC: Terry Knight
- Phone: 425-487-4758

## TIMACS Process

- Requestor Enters Order/Request

- TSC reviews request for correctness and funding

- TSC disseminates request to vendor for quote (1 to many vendors) / Once quote received request forwarded to Finance for approval

- Is Engineering Review required?

- Vendor Quotes request price to FEMA

- Finance reviews request

- Is proper funding allocated?

- Request
- rejected

- Order returned to vendor for ordering

- NO

- Engineering Reviews

- YES

- Request Approved by Engineering?

- Request Cancelled

- NO

- YES

- NO

- YES

- Vendor marks order complete

- TSC verifies order has been completed

- Red Boxes Denote ‘Checkpoints’

## Timacs Requestor – Log-on

- _[https://timacs.fema.net/login.cfm](https://timacs.fema.net/login.cfm)__ _
- The user must have access to the FEMA network to use TIMACS.

## Timacs Requestor – Main Screen	Example	

- Your main Timacs screen shows you detail for every order you have placed in Timacs along with status.

## Timacs New Request - Example

## Timacs New Request - Details

- Date Requested – Self explanatory
- Your Name & Office Symbol – Designate here that you are ESF-2
- Contact Name – May be you or someone else at the Disaster
- Disaster Related – Yes
- Activity – DR number order will be charged to
- Location – Actual city or location
- Descriptions (short and full) – Be as descriptive and complete as possible
- Delivery Location – Ensure the address is correct to ensure proper routing of service or equipment.  Incorrect addresses may delay the order.

## Timacs Submitted Request

- This is now a completed request.  Your tracking number is located in the upper left corner for reference.

## Checking Order Status

## Timacs Issues and Questions	

- Any issues with your account or Timacs itself should be addressed with the TSC.
- For order status inquiries also contact the TSC
- TSC Hours of Operation:
- 7:00am to 5:30pm EDT
- After hours contact the National Helpdesk @ 540-542-4000
- TSC Contact information:
- Phone: 540-542-2367
- E-mail: _[fema-tsc@dhs.gov](mailto:fema-tsc@dhs.gov)_
- FEMA Intranet site: _[http://tsc.fema.net](http://tsc.fema.net/)_