# Presentation: 484389

## NASA-Goddard Space Flight Center

** ****How To Use GartnerGroup**
**  *****Deliverables and Tips for Creative & Effective Use***** **

*Prepared for*
*NASA-Goddard Space Flight Center*

*By*
*Stephanie Dickinson*
*Major Account Representative*

## AGENDA

***	***
- Introductions
- GartnerGroup Overview
- Explanation of Services and Deliverables
- Best Practices for Use of Services
- Access to Services

## Your GartnerGroup Account Management Team

**Your GartnerGroup Account Management Team**

- Name - Ruth Zein-Major Account Mgr.
- 	Phone: 703-205-3992
- 	Email: ruth.zein@gartner.com
- Name - Stephanie Dickinson-MAR
- 	Phone: 703-645-3854
- 	Email: stephanie.dickinson@gartner.com

## GartnerGroup ...  

- Founded in 1979, Public in 1993
- Over 1000  Analysts in 80 Locations Worldwide
- Diverse Research Network of over 35,000 clients
- Only full-line provider of IT Decision Life Cycle Support
- Gartner Advisory
- Gartner Measurement
- Gartner Consulting

**GartnerGroup ...****  **
**	****Bringing Clarity to IT decisions**

## Advisory Services

**Advisory Services**

## Unparalleled & Influential Research Network   

**Users**

**Investors**

***Clients***
***Worldwide***

- Over 1000 Analysts
- 15+ years IT tenure
- 70% Users of IT

-    NASA

**Vendors**

**Analysts**

-  30% IT Vendors

## RAS Membership Deliverables

**Written Research**

**Research Notes (RN)**
- 	Bottom-line oriented analysis and evaluation of recent IT products, events, markets, trends and key issues that are focused on issues that have most impact to you.  Research Notes are 2 pages and are published 6-8 per month/service.
**Strategic Analysis Reports (SAR)**
- 	Comprehensive "White papers" containing GartnerGroup evaluations of key trends, industry developments, vendors, and products and services.  Strategic Analysis Reports are 6-60 pages and are published periodically throughout the year.
**Monthly Research Review (MRR)**
- 	Monthly compendium of research across all advisory services.
**Inside GartnerGroup (IGG)**
- 	Weekly glimpse of internal research meetings.
**GartnerFLASH**
- 	Weekly fax or email of high impact industry events.

**RAS Membership Deliverables**

## RAS Membership Deliverables

- 1.  Identify the focus of your inquiry.
- 2.  Choose the telephone, fax, or email address that best fits your
-      inquiry.
- 3.  If in doubt, contact the General Quick Path.
**	**
**NETWORKING**
- WAN and LAN technologies and infrastructures;  call processing and related technology;  communications carriers;  network operating systems;  LAN storage servers;  network security;  protocols (including TCP/IP);  network interoperability and legacy networking;  network budgeting, staffing and management
- Phone	+1 203-316-1211
- Fax	+1 203-316-6598
- e-mail	network@gartner.com
**HARDWARE & OPERATING SYSTEMS**
- PCs, laptops, handheld and industrial computers;  network terminals;  servers;  midrange hosts;  high performance computers;  mainframes;  all operating systems;  disk and tape storage
- Phone	+1 203-316-1244
- Fax	+1 203-316-6180
- e-mail	hwos@gartner.com
**	**
**SOFTWARE INFRASTRUCTURE**
- Database management systems;  data warehousing;  middleware;  transaction processing;  information security;  software architecture;  systems and network management
- Phone	+1 203-316-1233
- Fax	+1 203-316-3585
- e-mail	software@gartner.com
**INDUSTRY APPLICATIONS**
- IT management strategies, technology trends and impact, applications, and solutions for healthcare, financial services and higher education
- Phone	+1 203-316-1288
- Fax	+1 203-316-1110
- e-mail	indapps@gartner.com

**ELECTRONIC WORKPLACE**
- Office systems;  document systems;  decision support;  Internet;  multimedia; advanced technologies
- Phone	+1 203- 316 -1222
- Fax	+1 203-316-3590
- e-mail	elecwork@gartner.com
**APPLICATIONS DEVELOPMENT**
- AD tools;  AD methodologies;  rapid application development;  project and process management;  AD metrics and measurement;  year 2000;  business process re-engineering
- Phone	+1 203-316-1255
- Fax	+1 203-316-6681
- e-mail	appdev@gartner.com
**	**
**BUSINESS APPLICATIONS**
- Applications strategies and packages for manufacturing, logistics, finance, human resources, marketing, marketing, sales and customer service;  applications of IT to the financial services and education industries;  electronic commerce with consumers, business customers, vendors, and information providers
- Phone	+1 203-316-1266
- Fax	+1 203-316-3588
- e-mail	bizapps@gartner.com
**	****	**
**IT MANAGEMENT**
- IT governance and organization;  IT costs and benefits;  training strategies;  IT asset acquisition, negotiation and management;  deployment of IT services;  systems integration and outsourcing
- Phone	+1 203-316-1277
- Fax	+1 203-316-3582
- e-mail	itmgt@gartner.com
**	****	****	****	**
**GENERAL**
- Issues which do not appear above, or which span multiple Quick Path coverage areas
- Phone	+1 203-316-1200
- Fax	+1 203-316-1100
- e-mail	inquiry@gartner.com

**Access to Analysts - Quick Path Research Center**

**RAS Membership Deliverables**

## Sample Client Inquiries

***Sample Client Inquiries***

**Tip**
- • 	E-Mail to individual QuickPath Research center.

**Negotiate the Deal**
- What software licensing strategies, terms & conditions produce the biggest savings?
- How can I use asset management tools to reduce lifecycle costs?
- How can I negotiate outsourcing contracts that save money and provide flexibility that my business demands?
**Product Selection**
- What emerging products will impact my implementation strategy?
- Who is on the 5-year radar screen - and -who is most likely to fulfill on promises?
- What are the top 5 technology trends that will impact my business?
**Vendor Selection**
- What are the criteria that will determine winning vendors in X technology space?
- What questions can I ask the vendors to make them squirm?
- Does what I just heard from vendor x ring true with what other users are experiencing?
**Staffing/Organization**
- What are the best of breed compensation and retention strategies?
- What reskilling and retraining strategies produce the biggest ROI?
- Which external services providers best match my needs?

## EVENTS

**EVENTS**

**Audioconferences **
**  **1 hour audioconferences presented by our analysts from all Research
- and Advisory Services with an opportunity for clients to ask questions.
**Strategic Forums **
- •  1/2 day debate on hottest issues in IT presented locally by our analysts.
**Theme Conferences**
- •  2-3 day conferences that offer multi-service theme agenda stressing
- integrated topics and personal contact with each analyst
**Symposium **
- • The IT industry’s most comprehensive strategic planning event
- occurring every October for 5 days.

***Tips***
- • Register early for Symposium!

## Benefits of your GartnerGroup Service 

***Benefits of your GartnerGroup Service**** *

- Creating value through long-term partnerships . . .

- . . . clients around the world rely on us every day to
-              bring clarity to their IT decisions.

**GartnerAnalytics**