# Presentation: 374481

## SEWP Customer Meeting

## Agenda

***Intros***
**General Concepts**
**Customer Service / Ordering**
**Contract Overview / Fair Opportunity**
**Tools**
**Wrap-up**

**Notes:**
Intro now – who are we
	who are you and knowledge of SEWP
	sign in
Ask questions but may defer some discussions till we get to that section

## Agenda

**Intros**
***General Concepts***
**Customer Service / Ordering**
**Contract Overview / Fair Opportunity**
**Tools**
**Wrap-up**

**Notes:**
Intro now – who are we
	who are you and knowledge of SEWP
	sign in
Ask questions but may defer some discussions till we get to that section

## Types of Federal Contract Vehicles

**GWACs**
**4 OMB Authorized Executive Agents**
**Commerce, GSA, NIH, NASA**
**NASA is authorized by OMB to manage SEWP as a GWAC**
**Based on Clinger-Cohen Act **
**Economy Act determination not required for GWACs**
**Open to All Federal Agencies and Their Authorized Support Contractors **
**Franchise Funds**
**Provide Procurement Support **
**Authorized by OMB**
**Department of Interior, Department of Treasury, GSA **
**MACs / IACs**
**Rules / Authority / Agreements not always clear**

**Notes:**
NOTE: This slide is hidden for NASA customer training ( See “Hide Slide” option on the Slide Show menu)

Intro now – who are we
	who are you and knowledge of SEWP
	sign in
Ask questions but may defer some discussions till we get to that section

## SEWP Mission and Scope

**SEWP Scope == IT Product Solutions**
**All Types of IT and IT Related Products (Hardware, Software, Network Communications, Audio-Visual, Supporting Technology, Cost per copy)**
**Maintenance / Warranty / Product Training**
**Firm Fixed Price Product Based Services**
**Planning, Installation and Implementation Services – not limited**
**10% Limit on Consulting Services in Support of Purchased Products**

- “	To serve up fresh technologyfor federal agencies”

## SEWP Specific Line Items

**5 Variable priced CLINS on every SEWP IV Contract**
**SEWP-Z: For  SEWP 0.6% fee**
**CREDIT-Z: For Credits**
**TRAVEL-Z: For Travel in support of in-scope services**
**Must follow GSA Travel pricing and regulations**
**DELIVERY-Z: For delivery and shipping costs**
**OPEN-Z: For Open Market Items**
**Items within SEWP’s scope but not currently on contract**
**Total price of all OPEN-Z CLINs must be below micro-purchase limit ($3,000)**

**Notes:**
What is fair opportunity?  The FAR states that Fair Opportunity occurs when a CO does when each contractor is given a fair opportunity 
to be considered for each order exceeding $2,500 issued under multiple delivery-order contracts. FAR 16.505 (b)(1).

How do you do that? How an agency meets this requirement is normally set by internal policy. We see many interpretations of Fair Opportunity, 
including following competition procedures.  You have to follow what your agency dictates and document your file accordingly.

We have developed On-line tools to help with the Fair Opportunity process. Searching for manufacturer list and part number will help narrow 
the field but RFQ is key tool. The SEWP RFQ tool will automatically include the vendors within a selected class in the 
RFQ / Search process. The search capability provides a summary comparison of the requirements based on part numbers. 
The RFQ tool will e-mail an RFQ to the vendors with various options for a reply.

In conclusion, there are many ways to determine that the fair opportunity requirements 
have been met: quotes, product searches, etc. What is important is to follow your agency procedures, or 
set up your own process, document and follow your process.
***************************************

## SEWP Philosophy

**Integrity is Key**
**Flexibility**
**Generic / commercial contracts**
**Control and Constraint**
**Government oversight and control over all contract activities**
**After 14 years and over 150,000 orders, SEWP has had to cancel only one protested order**
**OMB GWAC = Must be Adaptable and Open to All Federal Agency Needs**

## Agenda

**Intros**
**General Concepts**
***Customer Service / Ordering***
**Contract Overview / Fair Opportunity**
**Tools**
**Wrap-up**

**Notes:**
Intro now – who are we
	who are you and knowledge of SEWP
	sign in
Ask questions but may defer some discussions till we get to that section

## SEWP Vision & Customer Service

**Advocate for Agencies**
**Call, call, call**** **
**Help Desk – 301-286-1478 / **_[help@sewp.nasa.gov](mailto:help@sewp.nasa.gov)_
**RFQ, Search, FAQs, etc.**
**Training /Outreach**
_**FREE **_**on-site training on Contracts, SEWP Program, and Tools**
**Meetings / Retreats / Conferences**
**Quality Assurance / Past Performance**

- “To be the premier customer-focused contract vehicle for federal government purchases of IT products”

**Notes:**
Note: we are interested in being the best not the largest.  NASA cares that our service is the best (NASA makes $0 from SEWP)
You’ll hear several times: 24 hours (return calls, process orders, add items, etc)
	- return calls / customer service

## SEWP Program Processes

**On-Line Contract Database of Record**
**All contract items reviewed for scope and pricing**
**Technology Refreshments within hours of requests**
**Processes for Oversight, Compliance and Monitoring**
**Extensive reporting and tracking**
**All Orders Reviewed**
**Orders over $100,000 reviewed by senior management for scope**
**Continuous interaction with Contract Holders**
**Electronic processes for efficiency and accuracy**
**SEWP Fair Opportunity Form – required for orders over $5 million**
**1 Business Day Turn-around**

## Contract As If Your Own

**Delivery Order Against Existing Contract**
**Commercial Based and Flexible Contracts**
**Additional Ts & Cs may be added to orders**
**Agency Specific Policies**
**Contracts / Forms On-line**** **
**Typical Contract Action Forms on-line**

**Notes:**
SEWP orders are orders placed under existing IDIQ contracts.  SEWP orders do not need to be synopsized. Exemption of this action falls 
under FAR 5.202(a)(6), which states that the contracting officer need not submit the notice required by 5.201 when the contract action 
is an order placed under Subpart 16.5. 

The issuing CO may use any valid Federal Agency DO form and its associated delivery order. The internal ordering process of each agency
varies. The processes and  forms for PRs and DOs are defined by the issuing agency, not the NASA SEWP office. The typical process, 
however, is for an end-user to determine a requirement and generate a purchase request (PR) after completion of market research. 

Remember, we do not issue orders – we process your orders. Use your own order number and add the NASA SEWP contract number 
in the appropriate block on your ordering form. 

We will work with you to fit SEWP into your policies and procedures. When placing an order if you have a questions, please contact 
one of our order processors on our help line, or call me directly. 

## Support for Procurement Lifecycle

**Pre-Order Support**
**Online Search and Quote tools and RFQ tracking**
**Answer questions on quotes and processes**
**Order Processing**
**Accept, check, process and forward orders (includes credit cards)**
**Reconcile and track orders **
**Post-order Support**
**Process and post order status data**
**Assist in order resolution and QA checks on order satisfaction**

**Purchase request submitted to  CO**

**Agencies**

**SEWP**

**Vendors**

## Purchase from Existing Contracts

**Authorized Support Service Contractors may Utilize SEWP Contracts as Part of Their Government Contract**
**Authorization Letter from Support Service Contractor’s CO (Contracting Officer)**
**Authorization required on an individual support service contract basis**
**Appropriate FAR 51 requirements must be met**
**List of Authorized Support Service Contractors available on SEWP website**

**Notes:**
Support services not resellers

## Save Money: Low Prices, Tiny Fees 

|  |  |
| --- | --- |
| Order Amount | Fee Percentage |
| $0 to $1,666,666.66 | 0.6% |
| $ 1,666,666.67 and up | Capped at $10,000 |

**Comparison to other major IT Contract fees:**** - GSA Schedules:  0.75% (built in) with no cap**** - NIH ECS GWAC: 1% with no cap**

**Program budget is self contained**
** ****NASA provides no direct SEWP funding**
** ****No SEWP funding is provided to NASA except for overhead costs**

-  Fee may be either a separate line item or included in product pricing

**Notes:**
Surcharge – no charge under 2500; .65% to cap of 10,000
	- info in handouts / web

## Agenda

**Intros**
**General Concepts**
**Customer Service / Ordering**
***Contract Overview / Fair Opportunity***
**Tools**
**Wrap-up**

**Notes:**
Intro now – who are we
	who are you and knowledge of SEWP
	sign in
Ask questions but may defer some discussions till we get to that section

## SEWP by the Numbers

**38**** ****	****Competed Prime Contractors; ****	****21**** ****Small Businesses****	****6 SDVOSB**
**700,000+****	****IT products (SEWP IV as of Sept ‘07)**
**1500+**** ****	****Manufacturers (SEWP IV as of Sept. ‘07)**
**7****	**** ****	****Year Contracts**
**$5.6 Billion****	****Contract Limit**

**Notes:**
First Govt wide contract
All major Manufacturers (Cisco, Dell, etc.)  
Many manufacturers and items are on multiple contracts
Note that the 8 competed small businesses include 8(a), veteran owned, women owned, minority owned
We will talk about the 3 8(a) set aside contracts shortly.  

4B maximum contract value

## SEWP = Fair and Reasonable Pricing

**Combined Buying Power and Internal Competition Drives Competitive Pricing**
**Less Than or Equal to GSA Price **
**Pre-competed, Pre-negotiated Contracts**
**Multiple Competitions (Groups)**

**Notes:**
The SEWP contracts is that they are pre-competed and therefore fair and reasonable pricing is built in

Contracts required that SEWP price cannot be greater than vendor’s GSA schedule price and in reality they are often lower.  Note that other GSA vendors may have lower prices on some items

On line data base is data base of record (official schedule of deliverables) for the SEWP contracts. We provide ability quickly search 
among vendors for price comparison on products, as well as product availability, and printer friendly pages for file documentation.  
These tools help with market research and RFQs.

## Contract Holder Groupings

**4 Competed Groups**
**Group A (OEMs and Value Added Resellers(VARs)): 9 Contract Holders**
**Group B: SDVOSB Set-asides (VARs): 6 Contract Holders**
**Group C: Small Business Set-asides (VARs): 12 Contract Holders**
**Group D: Non-Set-aside (VARs): 15 Contract Holders**
**1 Non-Competed Group**
**Group E: Non-competed 8(a) set-asides**

**Notes:**

Recall the structure of SEWP contracts – One RFP – multiple separate competitions. In some of these SEWP Competitions, 
there are single award winners and in other competitions or classes, there are multiaward winners. Fair opportunity is
 required when using a multiaward class.

More in-depth discussion in handout and throughout web pages and tools
Red = small business
Note - GTSI/Sun is not the same as GTSI; similarly for GMR/Cray and GMR; and for HP-Compaq and HP

## Fair Opportunity

**Fair Opportunity MUST BE provided within a Grouping**
**Opportunity may be provided across multiple Groupings**
**Fair Opportunity Applies to any Multi-award Order**
**FAR 16.505(b)**
**Process for Fair Opportunity (per FAR) is at CO’s Discretion**
**SEWP Web Tools Provide Assistance**
**To determine suggested sources you can use:**
**Manufacturer List**
**Search (part number)**
**For Fair Opportunity:**
**RFQ**

**Notes:**
What is fair opportunity?  The FAR states that Fair Opportunity occurs when a CO does when each contractor is given a fair opportunity 
to be considered for each order exceeding $2,500 issued under multiple delivery-order contracts. FAR 16.505 (b)(1).

How do you do that? How an agency meets this requirement is normally set by internal policy. We see many interpretations of Fair Opportunity, 
including following competition procedures.  You have to follow what your agency dictates and document your file accordingly.

We have developed On-line tools to help with the Fair Opportunity process. Searching for manufacturer list and part number will help narrow 
the field but RFQ is key tool. The SEWP RFQ tool will automatically include the vendors within a selected class in the 
RFQ / Search process. The search capability provides a summary comparison of the requirements based on part numbers. 
The RFQ tool will e-mail an RFQ to the vendors with various options for a reply.

In conclusion, there are many ways to determine that the fair opportunity requirements 
have been met: quotes, product searches, etc. What is important is to follow your agency procedures, or 
set up your own process, document and follow your process.
***************************************

## Group A

**Computer System OEMs and Value Added Resellers **
**Dell****	****	**
**Force 3****	****	****Small, Minority-Owned**
**HP****	****	****	**
**IBM****	****	**
**James River Tech****	****Small**
**MPC****	****	****Small**
**PCMall / GMR****	**
**SGI****	****	****	**
**UNISYS****	****	**

**Notes:**

Recall the structure of SEWP contracts – One RFP – multiple separate competitions. In some of these SEWP Competitions, 
there are single award winners and in other competitions or classes, there are multiaward winners. Fair opportunity is
 required when using a multiaward class.

More in-depth discussion in handout and throughout web pages and tools
Red = small business
Note - GTSI/Sun is not the same as GTSI; similarly for GMR/Cray and GMR; and for HP-Compaq and HP

## Group B: SDVOSB Set-Aside

**Value Added Resellers**
**Alvarez Associates**
**FedStore**
**GovWare / Microtech LLC**
**i3**
**Knight Point**
**Three Wire**

**Notes:**

Recall the structure of SEWP contracts – One RFP – multiple separate competitions. In some of these SEWP Competitions, 
there are single award winners and in other competitions or classes, there are multiaward winners. Fair opportunity is
 required when using a multiaward class.

More in-depth discussion in handout and throughout web pages and tools
Red = small business
Note - GTSI/Sun is not the same as GTSI; similarly for GMR/Cray and GMR; and for HP-Compaq and HP

## Group C: Small Business Set-Aside

**Value Added Resellers**
**Blue Tech****	****	****	****8(a) / Woman-Owned / Hubzone**
**CounterTrade Products****	****8(a) / Woman-Owned**
**FCN****	****	****	****Woman-Owned**
**GC Micro****	****	****	****Woman-Owned**
**Intelligent Decisions****	****	****Minority-Owned**
**iGov**
**Immix**
**Merlin****	****	****	****8(a) / Veteran-Owned**
**Red River**
**Sword and Shield****	****	****Veteran-Owned**
**Technica****	****	****	****8(a) / Veteran-Owned**
**TKC Integration****	****	****8(a) / Alaskan Native Co. **

**Notes:**

Recall the structure of SEWP contracts – One RFP – multiple separate competitions. In some of these SEWP Competitions, 
there are single award winners and in other competitions or classes, there are multiaward winners. Fair opportunity is
 required when using a multiaward class.

More in-depth discussion in handout and throughout web pages and tools
Red = small business
Note - GTSI/Sun is not the same as GTSI; similarly for GMR/Cray and GMR; and for HP-Compaq and HP

## Group D: Full and Open

**Value Added Resellers **
**Apptis****	****	****	****	**
**Best Buy****	****	****	**
**CDW-G****	****	****	**
**CounterTrade Products****	****(also Group C) ****	****Small 8(a) / Woman-Owned**
**DataLine****	****	****	**
**GovConnection****	****	**
**GTSI****	****	****	**
**Immix****	****	****	****(also Group C)****	****Small Business**
**Lanier/Ricoh****	****(Printer OEM)****	****	**
**PCMall / GMR****	****	****(also Group A)**
**Presidio****	****	****	**
**SoftChoice****	****	****	**
**Unisys****	****	****	****(also Group A)**
**Emtec****	****	****	**
**WWT****	****	****	****	****	**

**Notes:**

Recall the structure of SEWP contracts – One RFP – multiple separate competitions. In some of these SEWP Competitions, 
there are single award winners and in other competitions or classes, there are multiaward winners. Fair opportunity is
 required when using a multiaward class.

More in-depth discussion in handout and throughout web pages and tools
Red = small business
Note - GTSI/Sun is not the same as GTSI; similarly for GMR/Cray and GMR; and for HP-Compaq and HP

## A Sampling of SEWP Manufacturers

**Notes:**
This is a very small sample of the over 2000 manufacturers with products on SEWP.  Essentially all major IT and most mid-level and small ones are represented on one or more SEWP contracts

## Group E: 8a Set-Aside (non-competed)

**Non-Competed 8(a) Set-aside Contracts**
**Primarily product based services**
**Complement Prime Vendor (competed) contracts**
**Limited to $3.5 million per contract**
**Currently 1 Contract Holder**
**FY07 Plans**
**Transition PSI Technology from SEWP III to SEWP IV**
**Add 4-6 set-asides including 8(a) SDVOSBs**
**Set-aside selection based on:**
**Government recommendations**
**Company capabilities as they relate to SEWP scope**
**Geographic coverage**

**Notes:**
Along with the competed contracts which have an IT  product scope, a limited services capability and a $4 Billion contract limit, there are 3 non-competed 8(a) set-asides listed here.  Unlike the competed contracts there is no limit on services from these 3 contracts but there is an upper limit of $3 Million per contract.  Further, Miratek and Eyak are limited to product purchases up to 30% of an order.  Because of the mix of services and  product  in providing imaging and conferencing systems, there is no limit on product or service amounts on Petrosys.  

Note these are meant to complement the competed contracts

## Agenda

**Intros**
**General Concepts**
**Customer Service / Ordering**
**Contract Overview / Fair Opportunity**
***Web***
**Wrap-up**

**Notes:**
Intro now – who are we
	who are you and knowledge of SEWP
	sign in
Ask questions but may defer some discussions till we get to that section

## SEWP customer service contacts

| Web | www.sewp.nasa.gov | 24x7x365 |
| --- | --- | --- |
| E-mail | Help@sewp.nasa.gov | Get answers within 24 hours |
| Helpline | 301-286-1478 | Mon–Fri, 7:30 AM–6:00 PM ET |
| Fax | 301-286-0317 | Fax orders |
| E-mail Orders | sewporders@sewp.nasa.gov  | E-mail orders |
| Mail | Mailstop 720.S, NASA GSFC, Greenbelt, MD 20771 |  |

## The SEWP Management team

| Program Mgr. / CoTR | Joanne Woytek | 301-614-7128 | joanne.woytek@nasa.gov |
| --- | --- | --- | --- |
| Deputy Program Mgr. | Pat Logan | 301-614-7127 | Patrick.d.logan@nasa.gov |
| Operations Manager | Dave Heimann | 301-614-7111 | David.P.Heimann@nasa.gov |
| Contract Holder Relationship Manager | Al Marshall | 301-614-7141 | Alexander.Marshall-1@nasa.gov |
| Business Architect | Marcus Fedeli | 301-614-7125 | mfedeli@nasa.gov |

## Thank You!

- V. 10/14/07