# Presentation: 284073

## PC Manager Meeting

- April 27, 2005

## Today

- Updates
- Next Meeting
- Security
- Licenses
- Meeting Maker
- This Month:
-  Desktop Standardization Project – Adam Walters
- Desktop Search Tools – Mark Kaletka
- MMS 2005 – Jack Schmidt

## Next Meeting

- May 25th
- Securing IE (Joe Klemencic)

## Security

- Mini Security Awareness Day
- May 9th, 9-12:30
- Just repeating the 3 courses for ITNA requirements
- MS SQL attacks
- Image (next slide) from darknet showing flows from attackings coming THROUGH the border router and AutoBlocker
- Initially planned to block SQL port but other software makes use of that port. Working on solution!
- CST actively scanning for SQL vulnerabilities

## Slide 5

## Licenses

- MacOS Tiger Maintenance
- The new MacOS X 10.4 'Tiger' release is due out April 29th.  Apple has
- added 200+ features, including some exceeding clever search technology
- that makes the Mac, the local area network, email, and the Internet look like parts of the same search entity.
- We have purchased a second 100 user Apple Maintenance Program
- contract, which allows those who participate to get Mac OS upgrades for
- the next 3 years for the one-time price of $81.  There are still about a
- Dozen seats available for anyone who is interested. All G5 and G4 users, and most G3 users can upgrade to 'Tiger' - contact licensemgr@fnal.gov if you (or those you support) are interested in joining in on the AMP agreement.

## Meeting Maker 8.51 Upgrade

- Downtime April 29th 4:30 pm to May 2nd 6:00 AM
- Getting the word out to users and admins.
- General installs (via startup script)
- Manual Installs (Palm Users), MAC users
- Remembering Usernames and passwords
- Upgrade
- Virtual server consolidation
- New hardware, windows 2003 server
- Client pre-populated with server name
- Groups will be recreated after the upgrade

## Meeting Maker 8.51 Upgrade

- After the Upgrade
- Who to call
- Helpdesk. They will forward the tickets to the DA primary
- Password resets
- Account creation
- Resource creation
- Helpful links
- http://www-css.fnal.gov/csi/meetingmaker/Documentation.htm
- User documentation
- HTML and Native Client help documentation
- Install guides
- FAQ’s coming soon

## Main Topic

- Desktop Standardization Project
- Adam Walters

## Business Case

- Improve support efficiency
- Increase level of security
- Enhance usefulness of tools
- Improve the user experience
- Reduce user downtime
- Better understand what is supported
- Get ahead of the support curve

## Project Statement

- Migrate systems to standard image
- Microsoft Windows XP-SP2/Office 2003
- Specific set of core apps
- Remove VNC, Citrix, Timbuktu
- Computer Security
- MS critical patches/SAV 9.0.3
- Install PatchLink client (future = SMS)
- Verify PSM in SysAdmindb - Clusters
- Tools
- Verify PL, AD and MISCOMP concur
- Verify accuracy of asset & user information

## Proposal Execution

- Negotiate an agreement with a vendor who already has an on-site presence. Save on administrative overhead.
- The vendor is providing a Windows IT engineer on-site for 3 months to complete a well defined project.
- Goals, Deliverables, Timelines spelled out in very specific detail. Developed a written script for the engineer. No project creep.
- ESH complete, LSS 50% done, CD next.
- Expect to be done June.

## Lessons Learned

- 7-10 day start up learning curve.
- Older systems take about 1 1/2 hrs to 2 hrs to complete depending on the processor and memory. Newer systems 30 - 40 minutes.
- Hoped to leverage remote management tools, settled for visits to each desktop.
- Averaging about 30-35 systems/week.
- Have deferred vendor OS upgrades so far.
- Use our people as liaisons with users.
- Keep the process efficient.

## Success = Marketing

- Contract administration and infrastructure is already in place.
- The vendor is interested in additional business in other parts of the laboratory.
- Their IT engineer is familiar with the Laboratory and the project deliverables.
- Available in June.
**Contact me if are questions about this project – **_[awalters@fnal.gov](mailto:awalters@fnal.gov)__. _

## Main Topic 

- Desktop Search Tools
- Mark Kaletka

## Motivation

- ~ 35,000 computer security emails in Outlook which sometimes have to be searched for a particular user or machine or incident’s history.
- MOU’s and SLA’s with various organizations that were last updated three (or more) years ago.
- A complex system of filing and archiving documents and emails.
- Documents on local desktop, on Windows and AFS shares, and on encrypted volumes.

## Solution: Desktop Search Tools

- Recently, tools are available to index and search Outlook emails and files on the desktop or on servers.
- Searching an index is much quicker than using Outlook’s “find” or Explorer’s “search”.

## Evaluated Betas of...

- Google Desktop Search
- Lookout
- Copernic Desktop Search
- MSN Desktop Search

## Commonalities

- All of these allow you to:
- Index and search Outlook emails
- Index and search documents on your desktop
- Specify folders to index
- Use some syntax to limit/refine your searches
- Index in the background & automatically pause indexing
- Warning – indexing in any of these is very resource-intensive and take hours & hours the first time (allow overnight at least) & uses lots of disk space
- Also support “index on the fly” when documents or email are opened
- Note – All require Outlook running to build Outlook index
- (More about Outlook indexing later.)
- Have privacy concerns?

## Google Desktop Search

- Pros
- Familiar Google look & feel
- Familiar Google search syntax
- Indexes many file types, including PDF’s
- Works with Thunderbird, Firefox
- Plugins available
- Indexes & searches browser history & favorites
- Cons
- Familiar Google look & feel
- Didn’t find Outlook emails to index
- Limited control on indexing files
- Especially on shares
- Get it from:
- _[http://desktop.google.com/](http://desktop.google.com/)_

## Lookout

- Pros
- Really fast!
- Good search syntax
- Works extremely well with Outlook
- Searches contacts & tasks as well as email
- Good control over selecting folders to index
- Works on shares
- Cons
- Dead product (purchased by MS)
- Limited support for document types
- Limited extensibility
- Get it from:
- _[http://www.lookoutsoft.com/Lookout/faq/faq.html](http://www.lookoutsoft.com/Lookout/faq/faq.html)__ _

## Copernic Desktop Search

- Pros
- Best user interface
- Not Microsoft or Google 
- Better file type support than Lookout
- Indexes & searches browser history & favorites
- Works with Thunderbird
- Works with IE, Mozilla, Firefox
- Cons
- Screws up Outlook headers 
- But not permanently
- But in a highly annoying way
- Where to get it
- _[http://www.copernic.com/](http://www.copernic.com/)_

## MSN Desktop Search

- Pros
- Too early to tell
- Lookout “heritage” is good
- Supports a good variety of file types
- Supports plugin filters
- Supposedly open – _[http://www.ifilter.org/](http://www.ifilter.org/)_
- Cons
- MSN name 
- Comes with “MSN Toolbar Suite”
- Only works with Outlook & Outlook Express
- Probably only works (well) with IE
- Where to get it
- _[http://toolbar.msn.com/](http://toolbar.msn.com/)_

## Indexing IMAP Using Outlook

- IMAP messages must be *locally cached* to get indexed properly
- For each folder, set
- “Tools” > “Send/Receive” > “Send/Receive Settings” > “Make This Folder Available Offline”
- Or,
- “Tools” > “Send/Receive” > “Send/Receive Settings” > “Define Send/Receive Groups”
- Highlight (your IMAP account name) > “Edit”
- Right click the IMAP root folder > “Check All Subfolders”
- Highlight any IMAP folder > “Download complete item including attachments”
- Right click the folder > “Apply options to all checked folders”
- This could use a *lot* of local disk space (as much as your IMAP quota)
- This could slow down your mail download (although not by much after the first download)

## Conclusions

- Copernic would be a winner if it didn’t cause Outlook problems.
- Lookout works great but is a dead end.
- I don’t like the Google look & feel for searching (large numbers) of emails – despite using it all the time on the web.
- I’m trying out MSN at home but will stick with Lookout at work, for now.

## Live Demo

## Slide 27

## Slide 28

## Main Topic

- MMS 2005 (Microsoft Management Summit)
- Jack Schmidt

## MMS 2005

- Held yearly in Spring
- Several tracks:
- Microsoft IT Solutions
- Microsoft Operations Manager
- Sponsor Sessions/Vendor Expo
- Systems Management Server
- System Center
- Virtual Server 2005
- Windows Management Technologies

## MMS 2005

- Keynotes:
- DSI In Action
- Reducing Your TCO
- How Microsoft Manages IT
- Keynote Highlights
- Microsoft is dedicated to System Management in the Enterprise
- DSI – Dynamic Systems Initiative
- WS-Management – Web Services
- One place to get patches!
- Interact with other OS

## MMS 2005

- Hands On Labs
- Instructor Led
- Self-paced
- Unsupervised

## MMS 2005

- Talks and labs at
- 	_[https://plone3.fnal.gov/WinPol/ou-management/MMS2005/](https://plone3.fnal.gov/WinPol/ou-management/MMS2005/)_
- My favorites
- New command line scripting tool ‘Monad’
- MOM 2005 lab
- SMS Hitmen
- Web Services & Hardware Management