# Presentation: 427980

## 
Developing New Collegiate Emergency Management and Homeland Security Programs

Needs Assessments and 
Customer Satisfaction

Dean R. Larson PhD
CEM CSP CPT CPEA
Purdue University Calumet

**Developing New Collegiate Emergency Management and Homeland Security Programs**
***Needs Assessments and ***
***Customer Satisfaction***
**Dean R. Larson PhD**
**CEM CSP CPT CPEA**
**Purdue University Calumet**

## Measuring the Need

## Purdue University Calumet

**Purdue University Calumet**
** ****Regional campus in Purdue system**
**9,000 students**
**Strong tradition of interaction with the community**
**Target population**
**Northwest Indiana**
**Southern suburbs**
**Internet**

## Unique location

- Indiana - “Crossroads of the Nation”
- Northeastern quadrant of the U.S. to the West
- Must go around Lake Michigan
- Goes through Indiana ... our county
- We have several major hazards
- Some “native,” some “foreign”

## Transportation Crossroads
Roads
Interstate Roads
East-West – Routes I 80 and I 94
North-South – Route I 65
Four major railroad trunk lines cross county
Flight paths
O’Hare, Midway, Gary-Chicago

- Roads
- Interstate Roads
- East-West – Routes I 80 and I 94
- North-South – Route I 65
- Four major railroad trunk lines cross county
- Flight paths
- O’Hare, Midway, Gary-Chicago

## Slide 6

## “Sizing” – “Down-” and “Right-sizing”

- “**Sizing” – “Down-” and “Right-sizing”**
** ****Older facilities, with many modern updates **
**	****- BP Whiting Refinery**
**	****- Steel**
**	****	****- 1985 Seven major steel companies****	**
**	****	****- 2005 Two major companies**

## U.S. Steel – Gary Works experience

**U.S. Steel – Gary Works experience**
**Qualified Safety & IH staff**
**Staff responded to emergencies**
**Role??**
**Solution**
** ****Integrate Safety & IH into Incident Command **
**Incident Safety Officers**
**Union role in Incident Command**

## LEPC and IERC experience

**LEPC and IERC experience**
**Very active committee**
**“****Fits” our needs**
**Need for education evident**

**Preparedness**

**Response**

**Recovery**

**Mitigation**

- Prevention

- Prevention

- Prevention

- Prevention

**Notes:**
- The four concepts are represented as a continuum

- Disaster/emergency management does not lend itself to precise periods of time.  Recovery efforts in some areas starts before Response is completed in others.  Mitigation efforts start as the managers document actions that should be completed AFTER the emergency is over.  And so on, so forth ...

## Methodology

**Methodology**
** ****Used Allison Rossett’s **_**First Things Fast**_** as guide**
** ****Stakeholders**
** ****Industry**
** ****OSHA – Federal and Indiana**
** ****University**
** ****LEPC/IERC**
** ****Emergency response**

## Rossett’s First Things Fast model
Kinds of DRIVERS
Skills/Knowledge/Information
Motivation ... two categories
Value (What’s in it for me?)
Confidence (I know I can do it!)
Environment
Incentives

- Rossett’s _***First Things Fast***_ model
- Kinds of *DRIVERS*
- Skills/Knowledge/Information
- Motivation ... two categories
- Value (What’s in it for me?)
- Confidence (I know I can do it!)
- Environment
- Incentives

## Rossett Method
4 Kinds of DRIVERS
Problems with people
1. Skills and Knowledge
They don’t know how, or
They’ve forgotten, or
There’s too much to know and it’s volatile 

- Rossett Method
- _4 Kinds of DRIVERS_
- Problems* *with people
- 1. Skills and Knowledge
- They don’t know how, or
- They’ve forgotten, or
- There’s too much to know and it’s volatile

## Purdue Calumet Timeline

**Purdue Calumet Timeline**
**1999 – Discussion started**
**2000 Spring – First course**
**2001 – First online course**
**2004 – Emergency Management Certificate Program approved**
**	****	****First EM Program in Indiana**

## Measuring Customer Satisfaction

##  Customer numbers

-  **Customer numbers**
**Individual course**
**Certificate completion**
** ****Course evaluations**
** ****Input from stakeholder committee**
** ****Interaction with other Indiana schools**

## Dean Larson

**Dean Larson**
**Purdue University Calumet**
- _[larsond@calumet.purdue.edu](mailto:larsond@calumet.purdue.edu)_
- _[drlarson@jorsm.com](mailto:drlarson@jorsm.com)_
**219-689-1399            219-922-0470**