# Presentation: 374588

## Merchant Account Management:Operations

**Merchant Account Management:****Operations**

**Merchant Unit 1:**

**Notes:**
This section is intended as program overview and history.

## Objectives

- Demonstrate how to obtain an Operator ID from the Disbursing Officer
- Describe the sources of power for the K22 Point of Sale (POS) device
- Demonstrate the Power On/Off procedures for the K22

## Objectives (cont)

- Describe the modes of operation for the K22
- Demonstrate how to perform transactions** **on the K22
- Explain how to perform refunds

## Obtaining an Operator ID and Adding Merchant Account

## Obtaining a New Operator ID

- All K22 users are required to have a unique    4-digit Operator ID number
- You MUST be enrolled in Navy Cash in order to receive an Operator ID number
- Disbo assigns Operator ID number
- Numbers are not reusable

## Adding a Merchant Account

- When the Navy Cash installation begins, the program office asks you to provide DISBO the following information:
- Merchant name
- bank account name, number, and RTN
- POC name and phone number
- This allows the agent bank to set up and generate a specific merchant card for your account

## Merchant Card

- Your Navy Cash merchant card works just like the permanent Cardholder card
- Strip on the back allows for shore-side purchases
- Chip on front can hold up to $10,000
- If you make payments to other merchants on board ship, you can make payments of less than $10K via chip-to-chip transfer
- Request Disbo immediately increase transfer amount from $400 to $2500 per business day from home account

## K22 Sources of Power

## K22 Sources of Power

_**Power Supply**_ – The K22 is powered by a 6V DC/500ma power supply
- Remove cover tab on bottom of K22
- Cable is connected in receptacle at bottom of K22
- Slide the strain relief cover over connector until it clicks in place
- Connect cable to electrical outlet

## K22 Sources of Power (cont)

_**Batteries **_– The K22 is also powered by 3 “AA” batteries and 1 lithium battery
- AA batteries are good for a day
- Lithium battery runs the “Real Time Clock” and also to backup RAM
- Approx life of 2 years
- Used with offline (mobile) K22’s – not connected to LAN

## Power On/Off K22

## K22 Power On - Online

- Select the **OK** key to turn on (K22 will also turn on when NC card is inserted)
- K22 boots up and prompts for Operator ID
- Enter your Operator ID using keypad and press **OK**

## K22 Power On – Online (cont)

- K22 is ready for use when your name is displayed on the bottom of the screen
- Verify that K22 is correctly programmed          (i.e. merchants, events and amounts if applicable)
- You will remain logged on the system until you log off (turning off the unit will not log you off)
- If your log-on is denied, report to DISBO to resolve the matter

## K22 Power On - Offline 

- Follow online procedure to log on
- Make sure K22 has fresh batteries before disconnecting from LAN drop             (going offline)

## K22 Power Off - Online

- Press **Off/Cancel** key
- K22 prompts you to confirm log off is desired
- Select **OK** key, K22 enters log on screen and log off is complete
- Hold **OFF/Cancel** key for  6-10 seconds to turn K22 off

## K22 Power Off - Offline 

- Log off at any network connection point (same as log on)
- Connect K22 cable to connection point and wait for the ***** and **!** to disappear
- Perform same steps as for online log off

## Operation

## Modes

- It is DISBO’s responsibility to provide you a programmed K22, verify device upon receipt
- K22 will be set to Normal mode and used either:
**Online** (i.e. Post Office, Wardroom)
- K22 plugged into the lan drop
**Offline** (i.e. MWR, Foreign Vendor)
- Battery powered

## K22 Transactions

## Post Office

- K22 is in ONLINE and NORMAL mode
- PC logs on K22 before start of business
- PC selects appropriate merchant function key (money order, stamps or metered mail)
- 	and enters amount
- Customer inserts NC card into K22,     enters PIN
- Customer presses **OK** to confirm
- PC hands back NC card

## MWR/Chaplain

- Small Ships: K22s normally in offline and normal mode
- Where there is an MWR office, a K22 may be online and in normal mode
- Disbo programs K22 for correct merchant before issuance
- If there is an MWR event, the DISBO will program the K22 for that event
- User signs out K22 on locally generated and maintained custody log

## MWR/Chaplain (cont)

- Operator logs on K22 at start of business using 4-digit Operator ID
- Operator keys in the Event Code (if programmed) and presses **OK**
- Operator enters sales total and presses **OK**
- Customer inserts NC card into K22 and enters PIN
- Customer approves the sale by pressing **OK**
- The money is taken off the chip immediately

## MWR/Chaplain (cont)

- Operator uploads K22 data before logging off
- A K22 may be uploaded at any Navy Cash LAN drop
- Disbo provides MWR/Chaplain with reports:
- MSO Detail Report (Disbo App Report)
- and/or
- Daily/Monthly Trans Detail Report (Shore Report)

## FSO - General Mess

- Operator logs on K22 at start of business
- Customer inserts NC card into K22 and enters PIN
- Operator presses correct function key before entering sales total into K22
- Separate function keys for food and surcharges
- Customer presses** ****OK** key to approve sale
- Operator hands NC card back to customer
- Operator logs off at close of business

## Private Messes - CPO/Wardroom 

- Funds collected using NC are not immediately available for expenditure
- Overseas ships should request daily settlement of collections
- Treasurer records the NC collection in Record of Collection IAW existing procedure, noting “NC” in parenthesis in the Purpose field of entry

## CPO/Wardroom Daily 

- Operator logs on K22 at start of business
- Customer inserts NC card into K22 and enters PIN
- Operator presses correct function key before entering sales total into K22
- Separate function keys for food and dues
- Customer presses** ****OK** key to approve sale
- Operator hands NC card back to customer
- Operator uploads K22 data before logging off system

## CPO/Wardroom Payments

- Disbursing is no longer involved with deposits from the mess merchant to FSO
- Wardo must complete transfer of funds to merchant card chip for balance of payment using CATM
- Wardo makes payment to FSO directly using General Mess K22

## Foreign/Other Vendors

- DO issues a K22 with a generic account setup:
- Foreign Concessionaire
- Husbanding Agent
- Taxi Company
- DO is responsible for training vendors in             using the K22
- Use a designated LAN drop to log on/off and download transactions into NC system

## Foreign/Other Vendors Daily (cont)

- Start of business day/port visit:
- Replace K22 batteries (3 AA)
- DISBO logs on vendor using generic Operator ID           (i.e. user one, user two)
- Vendor signs for K22
- Sales:
- Customer inserts NC card into K22 and enters PIN
- Vendor enters sales total into K22
- Customer presses** ****OK** to approve
- Vendor hands NC card back to customer

## Foreign/Other Vendors Daily (cont)

- End of business day/port visit:
- Designated personnel uploads K22 data before logging off vendor
- DO prints MSO Detail Report for vendor
- Foreign vendor determines percentage with Sales Officer (NEX/Ship’s Store/Merchant’s share)
- Disbo should settle with vendor at COB daily
- Vendor signs for check on locally prepared form

## Refunds

## Performing Refunds

- For individual refund:
- Customer obtains authorization for refund on standard, serialized refund chit from Mess treasurer, MWR Officer, etc.
- Merchant records refund in the Refund Chit Log
- Customer presents chit to DISBO or his representative
- DISBO or representative performs refund from Disbo Apps  (add value to customer’s chip account)
- Merchants verifies chits against NC reports and Refund Log at end of the month

## Performing Refunds

- For an Event (mass) refund:
- The event is canceled and notification sent to Disbursing office
- DISBO or representative performs refund from Disbo App  (add value to customer’s STRIP account)
- Merchants verifies chits against NC reports and Refund Log at end of the month
- Visitor cards will be refunded individually

## Questions