# Presentation: 034355

## Picking a Smart Solution 

- Picking a Smart Solution
- For
- WIC EBT

- WIC EBT User’s Conference
- Milwaukee, WI
- June 17, 2008

**Notes:**
The tree on the slide is called the "Hitachi Tree" and it has appeared in TV commercials in Japan for more than 30 years. Its stretching branches symbolize Hitachi's wide-ranging business activities, and its flowers symbolize Hitachi's many contributions to society.  The tree, a tropical American tree "Monkeypod", is located on Oahu Island in the Hawaii.

## Hitachi America Corporate Overview

- Hitachi America Ltd. (HAL) is a $3.4 billion (FY2005) corporation that markets and manufactures a broad range of electronics, computer systems and IT services
- Financially stable; backed by parent company, Hitachi, Ltd. a $82.3 billion corporation
- Involved in systems integration business with Smart Cards and WIC EBT since 2000
- We have actually built an end-to-end WIC EBT system (i.e., NEP)

- Hitachi in Brisbane, CA

- Our staff has both WIC EBT and IT experience
- Although part of a large corporation, our EBT team is very nimble

## The Dilemma

- Smart Cards vs. Magnetic Stripe; Feasibility study recommended
- Picking a vendor with a credible, low-risk solution
- Purchase or develop?  System must be highly portable and modular that perhaps other states may adopt
- Achieve minimum Retail & Clinic system modifications
- Implement a design that can accommodate multiple versions of X9.93 message specifications, as needed
- Design and develop a system that will conform to approved industry standards  (e.g. WICS, ANSI X9.108) for WIC EBT
- Picking an affordable solution without compromising quality

## What are we offer?

- WIC EBT Systems Development & Integration Services:
- Clinic Certification System
- EBT Host System
- Collaborative and Detailed Functional Requirements Validation Process
- Joint JAD sessions
- Outcome (Comprehensive Requirements Document)
- Creation of Requirements Traceability Matrix Collaborative Systems Design, Development, Testing & Transition Process
- Full collaboration with State personnel, USDA/FNS, and State contracted agents
- Creation of Detailed Systems Design

## What we offer? Cont...

- Software Development and Implementation
- Use of industry standard development tools and methodologies; such tools as MS Visual Fox Pro 9.0, MS Visual Studio Pro 2005 (e.g. C#) .NET Framework
- Rigorous Testing and Quality Assurance Process
- Internal Test Plan and Scripts
- Unit Testing
- Systems Testing
- Integrated System Testing
- Set up and support FAT (Federal Acceptance Testing)
- End-to-End Testing

## What we offer? Cont...

- Hardware procurement (i.e., cards...videos...servers...)
- Systems Installation / Migration Support
- Training
- “Train the trainer”; train key State staff on use of new system
- Other Services
- Card Artwork Design
- Marketing (i.e., card sleeves, videos, handouts, etc...)
- Consultancy Services (i.e., QA, RFI, RFP, Grant Preparation, etc...)
- Technical Writing and Feasibility Studies

## Maintenance, Support and Warranty

- Systems installation / migration support; collaborate with State contracted agents
- Up to 6 (six) months of application problem analysis and correction (beginning at FAT)
- One to five year warranty on all system software produced by Hitachi
- Support enhancements and other changes
- Support upward and downward compatibility on smart card versions

## What we’ve developed?  NEP 

- An End-to-End Smart Card solution for New England Partners
- MULTOS (16-bit processor, 32K EEPROM) card + 4 applications
- 15,000 cards ordered (6 state pilot)
- ISO 7816 and EMV compliant
- Backend processing host system
- Transaction reconciliation system
- Web-based reporting tool
- Retail POS terminal application
- Clinic-based WIC terminal application

## What we’ve developed? NM WIC

- Replaced former NM WIC EBT card (Gemalto R4 Flat File Card)
- MULTOS (32-bit processor, 68K EEPROM) card
- Card applications
- Data storage
- General participant info
- ESD/EBT Benefitswith expiration dates
- Medical information
- Issued 120,000 cards (Aug ’07)
- Issued 120,000 card sleeves (Aug’07)
- New card worked seamlessly with current retail and clinic systems; true interoperability achieved!

## What we’ve developed? WY WIC

- Replaced former Pay West WIC EBT card (Flat File Card)
- MULTOS (16-bit processor, 36K EEPROM) card
- Card applications
- Data storage
- General participant info
- ESD/EBT Benefitswith expiration dates
- Medical information
- Issued 50,000 cards (Mar ’08)
- Issued 50,000 card sleeves (Mar ’08)
- New card worked seamlessly with current retail and clinic systems; true interoperability achieved!

## Current Project - TX WIC

- Replace former TX WIC EBT card (Gemalto R4 Flat File Card)
- MULTOS (16-bit processor, 36K EEPROM) card
- Card applications
- Data storage
- General participant info
- ESD/EBT Benefitswith expiration dates
- Medical information
- 1+ million cards by Mar ’09
- Develop Card Data Recovery Utility software
- New card has passed FAT (May ’08); production started in June ‘08

## So...why Hitachi?

- We are an experienced systems integrator for Smart Card and WIC EBT industries
- Reliable and financially stable
- Efficient and knowledgeable
- Quality; Hitachi is renown for its quality products
- We have reference implementations in WIC EBT
- Hitachi America is the low-risk solution!

- Miguel A. Gonzalez
- Business Development Manager
- Hitachi America, Ltd. - IFD/HSS
- miguel.gonzalez@hal.hitachi.com
- Office:  (914) 333-2740
- Mobile:  (914) 673-5308

***Contact Information***

## Slide 14