# Presentation: 435889

## Session 13

***DEFAULT PREVENTION***

- Session 13-

## PRESENTERS

**LARRY B. EADIE **
**U.S. DEPARTMENT OF EDUCATION**
**SYED RIZVI**
**USA FUNDS**
**BEN LEBORYS**
**U.S. DEPARTMENT OF EDUCATION**

- Session 13-

## Institutional Obligation:

**Achieve optimum CDR levels to create disbursement options.**
**Maintain Title IV eligibility****.**

- Session 13-

**Notes:**
BULLET 1
access sources in data on your borrowers (GA/lender; DL Servicer)
maintain a borrower database;  calculate own CDR to update people/offices involved;  adjust efforts as needed
Methods of contact include
Alumni Association
E-mail 
Guardian/Parent
Independent Third party Servicer
BULLET 2
Institution wide obligation
low default rates ensures future funds for students

## Cohort Default Rate (CDR)

***   ******A cohort default rate is the percentage of borrowers ***_***entering repayment***_*** on loans in a fiscal year ***_***and subsequently defaulting***_*** (or meeting other conditions) in that same fiscal year or the next fiscal year.****** ***

- Session 13-

**Notes:**
A cohort default rate is the percentage of a school’s student borrowers who enter repayment on certain federal family education loan (FFEL) program and/or William D. Ford federal direct loan (direct loan) program loans during a given fiscal year, and default or meet other certain conditions during the fiscal year that the loan entered repayment or the next fiscal year

## Differentiating CDRs

- Draft CDR
**Late winter**
**Not public**
**No effects**
**Preliminary look at data to correct for official CDR calculations**
**All schools may challenge draft CDR**

- Official CDR
- -**Fall**
**-Public**
**-Benefits and        Sanctions**
**-Schools may       have limited adjustment/ appeal rights**

- Session 13-

**Notes:**
A cohort default rate is the percentage of a school’s student borrowers who enter repayment on certain federal family education loan (FFEL) program and/or William D. Ford federal direct loan (direct loan) program loans during a given fiscal year, and default or meet other certain conditions during the fiscal year that the loan entered repayment or the next fiscal year

## Challenges: How do we respond to . . .

**Cost of Attendance vs.. Loan Amounts**
**Plastics--ATM, Debit, Charge, or Credit cards**
**Alternative Loans**
**Car Loan**

- Session 13-

## Credit and Debt Counseling agencies

**Educate students on how to manage their finances**
**Build sound financial future**
**Promote successful loan repayment**
**Reduce defaults**

- Session 13-

## Patterns of Defaulted Borrowers

**Borrowers who drop out of school within the first two years of enrollment tend to be a higher risk for loan default.**

- Session 13-

## Why would you need a Default Management Plan

**Success is proven when plans are implemented and executed.**
**Plans pull together people & resources for a common goal.**
**Essential ingredients:  ****Institution-wide “buy-in” and top executive involvement..**

- Session 13-

## Why have Best Practices?

**Keep your borrowers in school**
**Control your Cohort Default Rate**
**Reduce defaults overall**

- Session 13-

## Benefits with Official CDRs

**CDR is < 10.0% ****for 3 most recent FYs**
**disburse all loan funds in one disbursement**
**CDR is < 5.0%****for most recent FY**
**single disbursement for study abroad**

- Session 13-

## Elements of a DMP

- Establish a default management team
- Identify offices involved in the delivery of student financial aid
- Determine staff represented (president, senior administration & middle management
- Select a leader from senior administration
- Consider other potential team members (student representative, faculty)
- Formulate duties of the team

- Session 13-

## Elements of a DMP

- Identify & allocate resources to implement plan
- Define roles & responsibilities of independent third party
- Involvement in the process (development & implementation of plan, process)
- Scope of work (skip tracing, counseling, progress review)
- Define default management evaluation methods & establish data collection

- Session 13-

## Elements of a DMP

- Create profiles of students that default
- Conduct detailed analysis
- Average dollar amount borrowed
- Borrowers in repayment
- Borrowers in deferment/forbearance
- Borrowers in delinquency/default
- Contacts with borrowers

- Session 13-

## Elements of a DMP

- Establish annual cohort default rate reduction targets
- Identify realistic and obtainable targets
- Perform regular reviews of progress
- Build in measurement tools
- Establish process to ensure accuracy of default rates data (challenge/adjustment/appeal)

- Session 13-

## Elements of a DMP

- Communication with other offices
- Timely SSCR reporting and NSLDS updates
- Electronic Cohort Default Rate Loan Record Detail Reports/extracts available on NSLDS web page
- Student Repayment History Reports/extracts available on NSLDS web page
- Regular contact with your guaranty agency/servicer

- Session 13-

## How Can The Department Help Me?

**ED’s priority is to reduce loan defaults, NOT to identify schools to review**
**ED’s default management plan initiative focuses solely on default related issues**
**ED will review proposed default management plans**
**Recommend specific core and optional elements of default management plans**

- Session 13-

**Notes:**
Schools participating in the loan programs are encouraged to develop a default management plan.
The Department has specific recommendations for school regarding core and optional elements useful for ALL schools in developing and implementing a Default Management Plan.
No mechanism is in place to identify schools, based  on their success or lack of success with a Default Management Plan, with the intention of targeting for a review.

The Default Management Plan Initiative is only looking at Default related issues and not Title 4 issues as a whole

## Finally........

**The Department has resources to assist with default prevention...**

- Session 13-

## DM  ADJUNCT

**Mary McGeorge****	****	****202-260-1155**
**Region VI:****	****	****	****Dallas **
**Zachary Vroman****	****	****202-205-9263**
**Region VII:****	****	****	****Kansas City**
**Beverly Stern****	****	****	****202-401-0050**
**Region VIII:****	****	****	****Denver**
**Fran Robinson****	****         202-708-7395**
**Region IX:****	****	****	****San Francisco**
**Rosemary Foltis****	****	****202-205-0450**
**Region X:****	****	****	****Seattle**

- Session 13-

## DM  ADJUNCT

**Zachary Vroman****	****	****202-205-9263**
**Region I:****	****	****	****Boston**
**Donna Bellflower****	****	****202-401-0205**
**Region II:****	****	****	****New York**
**Linda Young****	****	****	****202-205-3790**
**Region III:****	****	****	****Philadelphia**
**Janice Wilkins****	****         202-401-0073**
**Region IV:****	****	****	****Atlanta**
**Tammy Taylor****	****	****202-205-5636**
**Region V:****	****	****	****Chicago**

- Session 13-

## SFA Default Management Session

- We appreciate your feedback and comments.  We can be reached:
- 		Phone:  917-741-8626
- 		Fax:  212-264-1666
- 		Email:  Larry.Eadie@ed.gov

- Session 13-

## Background

**Focus Group Research**

**Role of Council**
**Debt Management Team**
**Overview of Activities**

- Session 13-

## 	       Course Goals & Objectives  Teach students the following strategies for ...

- <footer>

***	******       ******Course Goals & Objectives******  ******Teach students the following strategies for****** ...***

- managing their money wisely.
- obtaining financial support – along with helping them grasp their rights, obligations, and responsibilities.
- succeeding in school and completing their education in a timely manner.
- taking control of their future by finishing school and repaying their loans.
- repaying their loans and meeting their financial responsibilities and obligations.

##               					Package Components

- <footer>

***              ******	******	******	******	******	******Package Components***

- 5 separate Trainer Manuals
- 5 separate Student Skills books
- 5 PowerPoint Presentations
- Interactive CD-Rom
- Video
-  We provide training for delivery

- Media Preview

- LIFE SKILLS

- Module 1:  A Preview

- LIFE SKILLS

## Slide 27

- Session 13-

## Slide 28

- Session 13-

## Slide 29

- Session 13-

## Slide 30

- Session 13-

## Slide 31

- Session 13-

## Slide 32

- Session 13-

## Agenda

- Direct Loan Statistics
- Delinquency Pattern
- How Schools Can Help
- What Tools Can Make it Easy

- Session 13-

## Direct Loan Statistics   as of 9/30/01

**Portfolio -- $71.1 Billion Direct Loans**

- 18.4 Million Booked Loans
- 26.5 Million Borrower Services Calls
- 67.8 Million Payments Received

***Web Activity In September ***
-  311,743 Visits
-  36,861 PIN Requests

_**www.directloans.ed.gov**_

**LOAN COUNSELING**

**5.4 Million Active Borrowers**

**FULLFILLMENT**

- 11.53 % Delinquency Rate
- 425,000 Borrowers on EDA 		(09/30/01)

*In September We Mailed...*
-  2.5 Million Billing Statements
-  858,221 Account Statements
-  4.7 Million Interest Statements
-  3.5 Million 1098-E Forms

**Program to Date**

- Session 13-

## Default Rate Trend

- Session 13-

## Borrower Delinquency Pattern

**Days Delinquent**

- Session 13-

## Makeup of Cohort Rate

- Session 13-

## Defaulter Characteristics

- 68% do not get the advantage of their full 6 month grace as the result of late enrollment notification
- 56% have withdrawn from school and did not completed their studies
- 50% have had bad telephone numbers during the life of the loan
- 57% have not been successfully contacted by telephone during the 12 months of collection effort

- Session 13-

## Schools can Help

- Assist the Service Center in finding and counseling severely delinquent borrowers
- Schools have options
- Contact the borrower and counsel
- Contact the borrower and transfer to Servicer
- Talking to the borrower makes all the difference

- Session 13-

## The Tools

- Direct Loan Web Site gives you the flexibility to identify the borrower population you want to work
- School Services is your point of contact to provide assistance to the borrowers’ needs call 1-888-877-7658

- Session 13-

## With the Web Site you can see as little or as much as you want. 

- The Web Site offers you summary and detail information about delinquent borrowers

- Session 13-

## Summary Information

- You can see the delinquency status of your student borrowers

- Session 13-

## Detail Information

- You can elect to see detail of all borrowers in the 271-360 days delinquent category

- Session 13-

## Cohort Year Delinquency

- You can elect to see severely delinquent borrowers for a selected cohort year

- Session 13-

## Cohort Year Delinquency Detail

- You can work as little or as much as you want

- Session 13-

## School Services offers assistance options

- Can provide you with scripts on how to counsel the borrower
- Will assist you while on a call with a delinquent borrower
- Will ensure the borrower is assisted after you contact them

- Session 13-

## Why Does This Work?

- See the need to assist with late stage delinquency
- Don’t need to wade through every delinquent student
- Use the web tools to identify the accounts you are willing to help collect
- Minimal effort maximum results
- Service Center is available to assist
- No financial or contractual commitment

- Session 13-

## Default Management Software Demonstration

- Visit our PC Lab for a demonstration on the new software tool to effectively manage your defaults.  Features include an ability to compare ED loan data with school data, analyze underlying loan and borrower detail, and help identify common characteristics of defaulted and delinquent borrowers.

- Session 13-

## Questions ?

- Session 13-