# Presentation: 312402

## RESPONSE

**Ed Clarke**
- Montgomery County (MD) Public Schools
**Gregory Thomas**
- Columbia University
**U.S. Department of Education**
- Office of Safe and Drug-Free Schools
- 400 Maryland Avenue, SW
- Washington, DC 20202

## Overview of Session

- Identify Key Messages
- Review the Emergency Management Continuum
- Define the Response Phase
- Discuss Key Components of Response
- Practice a Tabletop Exercise
- Discuss Response Planning
- Discuss Response Actions
- Questions?

## Key Messages

- Effective Response involves pre-planning with community partners
- Pro-active efforts in the Prevention/Mitigation and Preparedness phases will impact the quality of response
- Responses to emergencies will vary depending upon the severity and intensity of the event
- Responses to emergencies involve informed decision-making and clear identification of lines of decision-making authority
- There are three key response actions:  evacuation, lock-down, and shelter-in-place
- After-action briefings and reports are an integral part of the emergency planning continuum

## Response

**Response**

**Prevention/Mitigation**

**Preparedness**

**Recovery**

## What is the Response Phase?

- Response is taking action to effectively contain and resolve an emergency
- The Response phase is when emergency management plans are operationalized.  Steps taken during this phase include:
- Activating the plan
- Deploying resources
- Activating communication plans
- Working with community partners/first responders
- Accounting for students and staff
- Making informed decisions
- Accelerating the Recovery phase
- GOAL:  Implement the emergency management plan

## Response:  Key Components

- Unified Command/Incident Command
- Communication
- Media messages
- Interoperability of equipment
- Planning for individuals with special needs
- Decision-making
- Flexible and adaptable to change
- Incident documentation and after action briefing

**Notes:**
Unified Command is implemented when incidents involve multijurisdictional or multiagency response.  US enables agencies with different legal, geographical, and functional responsibilities to coordinate and interact effectively.

Decision making is key to effective response...reference Denver Public Schools decision-making graphic.

## Response Planning

- Use data from school crimes, discipline referrals, school and community crime, vulnerability, threat, and security assessments, and lessons learned from drills and other incidents
- Use community resources to avoid developing policies and procedures in a vacuum
- Reinforce comprehensive and detailed procedures for actions needed to effectively contain and resolve each hazard identified in the Mitigation/Prevention phase

## Response Planning

- A coordinated, all-hazard, system-wide approach with various levels of activation, depending on severity or intensity of event, that includes:
- Collaboration and formal agreements with first responders
- A plan for each school that has a clear connection with the district's central crisis plan
- Procedures for activating a multi-level response

## Response Actions

- During an emergency, there are three primary responses:
- Evacuation
- Lock-down
- Shelter-in-place
- Each response type should be viewed along a  continuum

## Response Continuum

**Student demonstration**

**Natural Disaster**
**School Shooting**

**Medical Emergency**

**Chemical Spill**

**Fire/Facility Emergency**

**Public Demonstration**

**Fight on Campus**

**Bullying and School Climate Issues**

## Response Actions--Evacuation

- Evacuation:   Use when locations outside the school are safer than inside the school** **
- Have more than one evacuation route that does not interfere with public safety vehicles and/or fire hydrants
- Provide every teacher and staff member a readily available emergency "go-kit"
- Provide administrators an office "go-kit" that includes a staff and student class roster, daily visitors log, student check-in/out log, school floor plans, keys, and important phone numbers
- Ensure that someone (e.g., nurse, secretary) has emergency medical supplies, emergency medical forms, medications, and medication log
- Determine how teachers will account for students

*Source:  Denver Public Schools*

## Response Actions—Lock-down

- Lock-down: Use when there is an immediate threat of violence in, or immediately around, the school
- Lock all exterior doors, provided it is safe to do so
- Ensure public safety officials can enter the building
- Follow district predetermined policy about closing blinds and turning off lights
- Move all staff and students to an area not visible from windows or doors

## Response Actions—Lock-down

- Special Lock-down Considerations:
- Class transition times
- Lunch periods
- Outdoors activities (Physical education classes, etc.)
- Messages to students and staff (plain language vs. codes, use of placards)
- Blinds open/blinds closed, lights on/lights off
- Messages to parents

**Notes:**
Talking Points:  Policies about blinds open/blinds closed, use of placards, lights on/lights off may vary from district to district.  It is important to note that there is no right/wrong answer to how districts approach these considerations.  Districts should work with their first responders to identify how they will handle lockdowns and what their policies will be for lock-down incidents.  Districts should then incorporate those policies in their emergency management plans, training, and exercises.  

## Response Actions—Lock-down

- Sample Parent Notification for Lockdowns:
- All school personnel have been trained in lockdown procedures.  They will be doing their best to ensure that all students are being held in a safe location on campus.  Our goal is safe care, custody, and accountability of children.
- In a lockdown, we will not be able to answer incoming phone calls or make outside calls.  Within minutes we will be assisted by police, who will secure the neighboring streets and the building perimeter.  No one, including parents, will be allowed near the school during a lockdown.
- Students will be kept inside locked classrooms.  No one will be allowed to leave the classrooms/secure areas on campus until the lockdown is lifted.  All students and faculty /staff will remain in the lockdown mode until the police department lifts the lockdown.
- When the lockdown is lifted, parents may come to school to pick up their children.
*Source:  Virginia Department of Education*

*Source:  Denver Public Schools*

## Response Actions—Shelter-in-Place

- Shelter-in-place:  Use when students and staff must remain indoors for a period of time for events such as chemical, biological, and radiological incidents or terrorist attack**   **
- Close all windows and turn off all heating and air conditioning systems to keep dangerous air out of school
- Create a schedule for learning, recreational activities, eating, and sleeping
- Ensure that the necessary supplies are available for students and staff throughout the shelter-in-place period

## Response Actions—Decision-Making

- Incident commanders need to make informed decisions
- Develop protocols in advance to help with making decisions in an emergency situation
- Level and type of response should be commensurate with the incident

## Slide 19

## Basic Components of A Response Plan

** **Communication plan
-  	Designate roles and responsibilities for communicating with
-  Staff
-  Teachers
-  Students
-  Media
-  School administrators
-  First responders
** ****	**Designate roles at each level: district, school, community

## Basic Components of A Response Plan

- Designate locations of on- and off-site command posts, media staging areas, and parent reunification sites :
- Develop a process or means for identifying persons authorized to enter each area (e.g., badges, t-shirts, hats)
- Designate a person to be the site commander at each staging area
**	**
**	****	****	****	****	****	****	****	**
**	****	****	****	****	****	****	****	**

## After-Action Steps

- After-action briefings and reports are critical for reviewing "what worked" and identifying gaps and weaknesses in emergency management plans and responses
- Conduct briefings at two levels
- Internal—district  level
- External—community level
- Briefings should take place shortly after an emergency response situation
- Participants should include school staff, first responders, and other key stakeholders

## After-Action Steps

- After-action reports capture key lessons learned from crisis response and make recommendations for improvements
- Benefits of After-action reports
- Supports proactive response management
- Provides documentation for any future litigation
- Identifies areas for improvement

## After-Action Steps

- Components of after-action reports
- Exercise overview
- Exercise goals and objectives
- Analysis of outcomes
- Analysis of capacity to perform critical tasks
- Summary
- Recommendations
- Specific improvements for each partner

## Response—Next Steps

**Response**

**Prevention/Mitigation**

**Preparedness**

**Recovery**

- Begin preparing for Recovery...

## Summary

- Effective response involves pre-planning with community partners
- Pro-active efforts in the Prevention/Mitigation and Preparedness phases will impact the quality of response
- Responses to emergencies will vary depending upon the severity and intensity of the event
- Responses to emergencies involve informed decision-making and clear identification of lines of decision-making authority
- During a response, there are three key response actions-  evacuation, lock-down, and shelter-in-place
- After-action briefings and reports are an integral part of the crisis planning continuum

## Tabletop Activity

**Notes:**
The presenter will guide participants through a tabletop exercise where they activate the ICS.  Participants will fill in the ICS chart on the following slide.

## Tabletop Activity ICS

**Notes:**
Note: participants will "fill in the blanks during the tabletop exercise

## Emergency Management for Schools TrainingA Call to Action

**U.S. Department of Education**
**Office of Safe and Drug-Free Schools**
**May 15-17, 2006**
**Pittsburgh, Pennsylvania**
**School Emergency/Crisis Tabletop Exercise **
***Are you ready? ***
**presented by**
**Edward A. Clarke, Director**
**Department of School Safety and Security**
**Montgomery County Public Schools**
**Rockville, Maryland**
***and***
**Gregory Thomas**
**Columbia University**

## Written Exercise Tabletop Objectives

**To test the school's ability to respond to and mitigate an emergency/crisis by activating the school emergency/crisis plan utilizing the foundation of the Incident Command System (ICS) under the structure of a working crisis team **
**To develop appropriate strategies and responses in mitigating and resolving the emergency/crisis**
**To test the readiness, capabilities, and effectiveness of the school/school system emergency/crisis plan and crisis team **
**To build a level of cohesiveness of the crisis team in working together to respond to the emergency/crisis**
**To evaluate the school's response to the emergency/crisis**

## Tabletop Instructions

**Each team is to designate a principal as the incident commander ****(or an assistant principal if no principal is available)**
**The incident commander will be responsible for leading the crisis team in responding to the emergency/crisis by:**
**Making critical assignments (all members of the team should play a role in the scenario response)**
**Developing response strategies**
**Conducting team updates and reporting out**
**Conducting exercise debriefing to assess, evaluate, and discuss lessons-learned**
**Team members must maintain a written activity log to record the names of people they would have contacted, requests, actions taken, and the status of those actions**

## The Scenario TimelinePart 1

-  Facilitator will read the initial scenario
-  Your team will be given time to develop and explain
-    a list of steps/actions taken to manage the
-    emergency/crisis
-  Selected incident commanders will report out to the
-    entire group

## The Scenario TimelinePart 2

- Your team will be given scenario interjects at various intervals
- Your team should continue to work during each interject
- Selected incident commanders will report out to the entire group

## Scenario Incident Facts

- Town Middle School is a suburban middle school with 719 students and 79 staff members
- Town Middle School is a one and one-half level building with 116,300 square feet
- School starts at 7:50 a.m. and dismisses at 2:40 p.m.
- All students ride the school system-owned and operated school buses unless parents drop them off

## Scenario Incident Facts(continued)

- Town Middle School has an on-site emergency team (OSET)
- School buses initially pick up high school students followed by middle school students and then elementary school students:
- High school begins at 7:10 a.m., middle school at 7:50 a.m., and elementary school at 8:20 a.m.

## Scenario Incident Facts(continued)

- City High School is the feeder high school to Town Middle School and is located three miles from Town Middle School
- The school system is a comprehensive district that provides direct support services to all schools as opposed to contracting out for services
- All schools report to the Office of School Performance (OSP) located at central office for school related issues or needs, and each school has an assigned community superintendent for these purposes

## Scenario Incident

- Today, at approximately 8:00 a.m., a school system employee from the food service division was making a delivery of food supplies to Town Middle School.  As the driver was backing the delivery vehicle up to the cafeteria loading dock, he  unknowingly  struck an exposed valve to a 1,000 gallon propane tank that is buried beneath the ground. The propane tank supplies propane to all of the school's science labs and was filled to capacity.  As a result of the valve being struck, the cap was severed and propane immediately began to leak from the tank.  The propane tank is located next to the cafeteria near the school's air intake system.  The fumes from the leak immediately began to penetrate the school building through the cafeteria as the doors were open in anticipation of the delivery. The fumes also were being emitted via the air intake system.

## Scenario Incident(continued)

- The cafeteria manager immediately notified the school principal of the incident.  After realizing what happened, the driver pulled the delivery vehicle a few feet forward from the severed valve, left the vehicle ignition running, and entered the school to report the incident to his supervisor. A physical education class with 30 students and one teacher has just started outside in the athletic field area behind the cafeteria.  There are approximately 15 students and one teacher at the time of the incident who are in the cafeteria discussing an upcoming extracurricular event. At the time of the incident, the outside temperature is approximately 25 degrees with clear skies and moderate winds  blowing approximately 10-15 miles per hour in the direction of the cafeteria.

## Group Table Work

- Select the school incident commander
- Work as a team to identify incident response strategies, assignments made, what steps, decisions, and actions would you take to respond to the incident and why?
- Identify what assistance you may need from the Office of School Performance
- Be prepared to report out to the at-large group

## Interject #1

**The Office of School Performance (OSP) at approximately 8:20 a.m. contacts the principal and advises that the community superintendent and representatives from the Department of School Safety and Security (DSSS) are enroute to provide assistance.  The DSSS also notified the school principal of the properties of propane which include gases that are extremely flammable and easily ignited by heat, sparks, or flames. Vapors from liquefied gases are initially heavier than air and spread along the ground.  Vapors may cause dizziness or asphyxiation without warning.  Some vapors may be irritating if inhaled at high concentrations.    The Office of the Superintendent and OSP are starting to get calls from parents about the incident.  Several local media outlets are also making inquires about the incident. **

## Group Work 

**Continue to respond as a team to the**
**emergency/crisis based on the**
**existing and new conditions.**
*Selected teams will give a brief report to the entire*
*	**	**	**	**    **group.*

## Interject #2

**At approximately 8:40 a.m., the Department of School Safety and Security was notified by a firefighter supervisor on the scene that there was a significant presence of fire and rescue personnel to include a HazMat unit and several police officers at the school.   The supervisor also advised that the responders are having difficulty securing the propane leak, and there are two media helicopters hovering over the area.   This information was relayed to the school principal via cell phone. **

## Group Work 

**Continue to respond as a team to the**
**emergency/crisis based on the**
**existing and new conditions.**
*Selected teams will give a brief report to the entire*
*	**	**             **group.*

## Interject #3

**At approximately 9:00 a.m., the Department of School Safety and Security was again notified by a firefighter supervisor on the scene that an incident perimeter had been established and the incident will take several hours to resolve.  School system maintenance staff and staff from the propane refueling company are at the school providing assistance in an effort to properly secure the propane tank leak.  It is estimated that it will be at least one and one-half hours before the leak may be contained. This information was conveyed to the principal via cell phone.  **

## Group Work 

**Continue to respond as a team to the**
**emergency/crisis based on the**
**existing and new conditions.**
*Selected teams will give a brief report to the entire*
*	**	**               **group.*

## Scenario Response

**Assess the situation--analyze safety risks**
**Ensure 911/Fire and Rescue communications notified with all known information**
**Make an immediate decision to evacuate the building based on threat of explosion and health risks**
**Evacuation notice to students and staff:**
**Made via PA system to evacuate?**
**Made by pulling fire alarm?**
**Evacuate to multi-hazard site at least 300 feet from school in an upwind location**
**Ensure outside PE class notified of the incident and evacuated to safe area**

## Scenario Response (continued)

**Student and staff accountability:**
**Outside communication (two-way radios, etc.)**
**Verify student/staff presence and report any discrepancies**** **
**Notify Office of School Performance (central office) of incident and initial response**
**Establish an outside incident command post**
**Crisis team/OSET members and other available** **staff gather at the command post**
**Communicate with the SRO phone/radio**

## Scenario Response (continued)

**Key Crisis Team/OSET assignments: **
**Tracking coordinator**
**Bring the emergency kit/additional two-way radios**
**Assist with special needs students/staff**
**Identify students/staff exposed to propane fumes and assess medical concerns.  Health concerns must be addressed immediately and comprehensively**
**Identify media liaison/media staging area**
**Establish and staff parent/child relocation area at school**

## Scenario Response (continued)

**Incident commander/principal needs to recognize they will be operating under unified command: **
**Identify school public safety liaison assigned to unified command post**
**Coordinate any media statements/releases**
**Critical decisions by incident commander/principal: **
**Remember critical roles should be delegated during your response**
**Keep students and staff informed of response with updates **
**Evacuation to off-site location-City High School**
**Request OSP assistance in obtaining school bus transportation**

## Scenario Response (continued)

**Coordinate evacuation with City High School administration:**
**Student/staff accountability**** ****	**
**Continue to monitor medical/mental health needs**
**Reconvene the Crisis Team/OSET**
**Parent notification of incident/evacuation with updates**
**Keep OSP updated and coordinate school system assistance**
**Coordinate parent/child reunification with City High School staff **
**Discuss school closing with community superintendent **

## Scenario Response (continued)

**Continue to notify parents, and non-school based staff of any changes in the status of the emergency/crisis**
**Continue to update and maintain accurate records**
**Ensure all health hazards and maintenance concerns are addressed prior to reentering the middle school  **
**Obtain clearance from public safety officials to return and reenter the school**
**Ensure parent notification letter sent home **
**Coordinate and conduct comprehensive incident debriefing**
**Ensure after-action report is completed **

## Closing Remarks

** **Summary
-  Wrap-up points

## 	Mr. Edward A. Clarke, DirectorDepartment of School Safety & SecurityMontgomery County Public Schools850 Hungerford Drive, Room 207Rockville, Maryland 20850  E-mail:  edward_a_clarke@mcpsmd.orgPhone:  301-279-3066

**	****	****	****	****	****	****	**

## QUESTIONS?  

## THANK YOU!!!

- For More Information Contact:
- Ed Clarke - (301) 279-3066
- Gregory Thomas - (212) 305-6722
- Presenter Name and Contact Information
-  or: _[Info@ercm.org](mailto:Info@ercm.org)_