# Presentation: 704474

## Sharing Lessons Learned

- Presented by Mary McCuneDOE Environmental Management
- Lessons Learned Coordinator
- August 29, 2002

- (301) 903-8152FAX: (301) 903-4307

**Notes:**
Introduce self.
Thanks for taking the time out of your busy schedules to come.
Ask questions as we go.

## What We Will Cover

- What is a Lesson Learned?
- _Brief_ history
- The current program
- Society for Effective Lessons Learned Sharing (SELLS)
- Tools for sharing knowledge
- Future enhancements

**Notes:**
Look at definition and example to be sure we’re all talking the same language

I hate history so that part will definitely be short.

Will give you a conceptual view of LLs and an overview of how the system we now have works.

Will describe the Society that developed this system and makes it work.

Will show you how you can engage the system to help communicate urgent safety related messages and other lessons.

## Definition

- A good work practice or innovative approach that is captured and shared to promote repeat applications
- An adverse work practice or experience that is captured and shared to avoid a recurrence

**Notes:**
If someone finds a new way to clean up contaminated dirt, we capture that information and share it so other DOE Sites can work more efficiently.

On the less pleasant side, if an accident happens, we investigate it to find out why it happened and share that information with others to hopefully prevent recurrences.

Unfortunately, we are still seeing many more of the second type of LL which are frequently reported through ORPS.

## New Proposed Definition

- The knowledge acquired from an innovation or an adverse experience that causes a worker or an organization to improve a process or activity to work safer, more efficiently, or with higher quality

**Notes:**
This definition is still being refined.  It reflects recent the recent industry trend in knowledge management and includes the concept of actions being taken.   The previous definition related to information exchange and did not require actions to meet the intent.

## Lessons Learned Timeline

- 1/93

- 1/00

- 1/94

- 1/96

- 1/97

- 1/98

- 1/95

- 1/99

- 1/01

## Reasons to Share Lessons Learned

**Safety**** **of our workers
- DNFSB criticism of DOE
- PAAA implications
- ISMS Feedback and Improvement
- Saving $$$
- Required by a number of DOE Orders or Standards

**Notes:**
Important point- We are at risk if we don’t inform our workers of hazards we know about.
We don’t want to have any more names to add to the list of Lou Beatty, Ronald Wade, and Kerry Austin.

## Sharing Across DOE

**INEEL**

**LANL**

**DOE****HQ**

**ETTP**

**SNL**

**LLNL**

**HNF**

**LESSONS ****LEARNED****PROCESS**

## Sharing Across DOE

- Lessons Learned Process

**Notes:**
Simplifying and adding a third dimension, the process at the DOE Complex level can be represented like this.

## Sharing Across Hanford

- Lessons Learned Process

**Notes:**
On a smaller scale we have a similar process here at Hanford.

## Sharing Across PHMC

- Lessons Learned Process

**Notes:**
Within the PHMC we have another similar system.

Conceivably any of these facilities can have another level below this.

## Two-Prong Delivery

- Active (repository)
- Easy access
- Web enabled
- Passive (delivery)
- Tailored distribution
- Alerting mechanism

## Slide 12

## Tools for Sharing Knowledge

- DOE lessons learned listserver
- Internet e-mail
- Over 500 subscribers
- SELLS listserver
- Lessons learned Web sites
- Weekly conference calls
- Semiannual meetings

**Notes:**
This is how you can gather important safety related information and share your news with the rest of DOE.

## Lessons Learned “On-line”

- LL listserver (Alerts)
- Send the message: *subscribe doe_ll_listserv*
- To: *listmanager@listman.lanl.gov*
- SELLS listserver (Admin)
- Send the message: *subscribe SELLS*
- To: *Majordomo@ornl.gov*
- Home page
- _[http://www.](http://www.tis.eh.doe.gov/ll/)__[tis](http://www.tis.eh.doe.gov/ll/)__[.eh.doe.](http://www.tis.eh.doe.gov/ll/)__[gov](http://www.tis.eh.doe.gov/ll/)__[/](http://www.tis.eh.doe.gov/ll/)__[ll](http://www.tis.eh.doe.gov/ll/)__[/](http://www.tis.eh.doe.gov/ll/)_

**Notes:**
The Alert listserver is open to anyone with a *.gov domain name in their e-mail address.  Others as approved by chairperson of SELLS or List Owner.
SELLS listserver is for administrative traffic like conference call agendas and minutes or meeting announcements.
The LL home page contains a wealth of information and is the gateway to other LL Web Sites

## Business Contacts

| Name | Company |
| --- | --- |
| Joan Beebe | J. M. Huber Corp |
| Rob Price | Port of Seattle |
| Charles Alday | Colonial Pipeline |
| David Aha | NRL/AAAI |
| Tammy Scott | Motorola |
| Bill Rue | Booz-Allen & Hamilton |

## Lessons Learned

- Keep it simple and familiar
- Need management support at all levels
- Involve every organization on a graded approach
- Tailor the distribution
- “You can lead a horse to water . . . .”
- Multi-level involvement helps greatly
- Measure results

## Conclusion

- Lessons learned can help everyone work safer, more efficiently, and more economically.

**Notes:**
LLs can be submitted by anyone in any organization.
They can help us do our jobs safer, faster, cheaper, and better.

## Questions, Comments, Want to Become Involved?

- Bruce Breslau, DOE, EH-23
- (301) 903-7343; e-mail - bruce.breslau@eh.doe.gov
- John Bickford, Fluor Hanford, Inc.
- (509) 373-7664; e-mail - John_C_Bickford@rl.gov
-  Mary McCune, DOE, EM-22
- (301) 903-8152; e-mail- mary.mccune@em.doe.gov
- Tom Rotella, DOE/NNSA, NA-53
- (301) 903-2649; e-mail - thomas.rotella@nnsa.doe.gov
- Dawn Starrett, Bechtel Nevada
- (702) 295-4297; e-mail - starred@nv.doe.gov