# Presentation: 216741

## Slide 1

## Session 18

**Direct Loan Update**

## Direct Loan Processing Overview

- ALL SCHOOLS Direct Loan origination and disbursement data is processed by COD beginning with award year 2002-2003
- Your school’s “participant” status is determined by the method you use to transmit your data to COD:
- Full Participants
- Schools that submit data using the COD Common Record Layout in XML format
- Phase-In Participants
- Schools that submit data using Pell Grant/Direct Loan Record Layouts in fixed-length, flat file format
- ALL SCHOOLS must become full participants by award year 2004-2005

## COD Full Participant Schools

- 22 Full-Participant Reporting Schools in AY 02/03
- EDExpress Users and additional  Vendor Software and Custom Software schools become Full-Participant Schools AY 03/04
- ALL SCHOOLS will be Full-Participants by AY 04/05

## How do I become a COD Full Participant?

- Schools must register with COD to become a Full Participant in Award Year 2003-2004
- To register, refer to the Full Participant Request Letter instructions on IFAP
- 			OR
- Contact COD School Relations
- Email CODSupport@acs-inc.com
- Phone 800/848-0978
- All EDExpress Users must register as Full Participants for 2003-2004

## 2002-2003 Direct Loan Record Processing Update

**Year-To-Date as of Feb. 18, 2003**

## Program Year Closeout (PYCO) Update

- Program Year 2001-02
- Officially closed on December 31, 2002
- Schools with outstanding balances have been referred to Case Management and Oversight (CMO) Division

## PYCO Update Continued

- Support and Assistance Provided
- Monthly and Bi-Monthly 732 LOS Reports
- Remainders via emails and DL Bulletins
- Zero Balance Verification Letters
- Program Year Close Out Letters
- Assistance from Regional Account Managers

## PYCO Update Continued

- Final Program Review Determination Process (FPRD)
- Phases to the FPRD process:
- Phase 1 – Offsite review of balances by Case Management and Oversight (CMO)
- Phase 2 – FPRD letters is sent to the President of the school
- Phase 3 – Receivable is established with the Dept Of Education’s Finance Office
- Phase 4 – Schools have 45 days to return an appeal from the date of the FPRD letter

## PYCO Update Continued

- Phases of the FPRD process continued:
- Phase 5 – Schools that appealed within the 45 days will have their issues researched and processed by the LOC
- Phase 6 – Schools that do not appeal within the 45 days will be billed for the ending cash balance plus interest by the Finance Department
- Phase 7 – Unresolved issues being worked on by the LOC beyond the 45 days will be sent to the Office of Hearings and Appeals (OHA) for final settlement

## Quality Assurance

- Direct Loan schools are required to have a Quality Assurance plan in place
- Although the Department does not have a reporting requirement for the QA plan, the school’s plan could be reviewed during an audit
- Refer to DLB 02-14 for more information about tools that can be used to meet this requirement
- FSA is looking to create better tools for QA via DL Tools software.  Please contact David.Hebrank@ed.gov if you have any suggestions

## Electronic MPN

## Electronic MPN Statistics

- Number of schools participating
- 408
- Total number of electronic p-notes
- From July 1, 2001 to February 7,2003
- 243,166

## 2003 - 2004 Direct Loan Timeline

- COD System Start Up for 2003 - 2004 is scheduled for April 7, 2003
- DLOS data archive and system retirement is scheduled for Fall 2003

## Modifications to the eMPN Site
Borrowers will not need to view the signed copy in Adobe Acrobat
The URL will remain the same for both the PLUS and Sub/Unsub versions
The PLUS MPN process will follow the Subsidized/Unsubsidized steps
There will be a link for borrowers to determine if they need to complete a PLUS or Sub/Unsub note
Only the parent will need to sign the PLUS MPN

- Borrowers will not need to view the signed copy in Adobe Acrobat
- The URL will remain the same for both the PLUS and Sub/Unsub versions
- The PLUS MPN process will follow the Subsidized/Unsubsidized steps
- There will be a link for borrowers to determine if they need to complete a PLUS or Sub/Unsub note
- Only the parent will need to sign the PLUS MPN

- What’s New in Direct Loan for 2003-2004?

## EDExpress users will become Full Participants in 2003-2004
EDExpress Software will be modified to import and export XML to the COD System
For combo systems, external import and exports will continue to be in current fixed length formats
All reports will continue to be produced and imported in current formats not XML
All EDExpress users must register with COD Customer Service as 2003-2004 Full Participants

- EDExpress Software will be modified to import and export XML to the COD System
- For combo systems, external import and exports will continue to be in current fixed length formats
- All reports will continue to be produced and imported in current formats not XML
- All EDExpress users must register with COD Customer Service as 2003-2004 Full Participants

- What’s New in Direct Loan for 2003-2004?

## Full Participant status by program
During the 2003-2004 award year, schools have the option to choose to process as a Full Participant in one program (e.g. Direct Loan)  and process as a Phase-In Participant in the other program (e.g. Pell Grant)
School must indicate which program they intend to process as Full Participant when they signup with COD School Relations
During the signup process, Direct Loan schools will be asked to verify their reporting and attended school relationships as this information must be accurately set in COD in order for Common Records to process correctly

- During the 2003-2004 award year, schools have the option to choose to process as a Full Participant in one program (e.g. Direct Loan)  and process as a Phase-In Participant in the other program (e.g. Pell Grant)
- School must indicate which program they intend to process as Full Participant when they signup with COD School Relations
- During the signup process, Direct Loan schools will be asked to verify their reporting and attended school relationships as this information must be accurately set in COD in order for Common Records to process correctly

- What’s New in Direct Loan for 2003-2004?

## What’s New in Direct Loan for 2003-2004?

- Entrance Counseling moved to the Direct Loan Servicing Website in December 2002
- New URL is www.dl.ed.gov
- There is a redirect from the old URL to provide a seamless transition
- By moving entrance counseling to DL Servicing, student borrowers are introduced to the DL Servicing website earlier in the process
- Bilingual Entrance Counseling is available on DL Servicing website

## New MPN Expiration Date Rules
New rules based on the date MPN received by COD system for processing
New rules apply to MPN where first loan linked occurs after COD system start up for 03-04
Expiration dates are set 1 year (365 days) or 10 years (3650 days) from date received by COD

- New rules based on the date MPN received by COD system for processing
- New rules apply to MPN where first loan linked occurs after COD system start up for 03-04
- Expiration dates are set 1 year (365 days) or 10 years (3650 days) from date received by COD

- What’s New in Direct Loan for 2003-2004?

## Expanded Authority for Multi-Year Feature of MPN
Beginning in 2003-2004, the Department has expanded the authority for multi-year (MY) use of the MPN in the Direct Loan and FFEL programs
All Direct Loan schools may allow their student borrowers (or parent borrowers) to receive loans for subsequent academic years based upon a previously signed MPN (even if that MPN was signed before the effective date of the expanded authority)
The expanded authority for MY use of the MPN is effective beginning with any Direct Loan for the 2003-2004 year (a loan with an Award ID that includes "04") that is processed after the COD system start up for 2003-2004

- Beginning in 2003-2004, the Department has expanded the authority for multi-year (MY) use of the MPN in the Direct Loan and FFEL programs
- All Direct Loan schools may allow their student borrowers (or parent borrowers) to receive loans for subsequent academic years based upon a previously signed MPN (even if that MPN was signed before the effective date of the expanded authority)
- The expanded authority for MY use of the MPN is effective beginning with any Direct Loan for the 2003-2004 year (a loan with an Award ID that includes "04") that is processed after the COD system start up for 2003-2004

- What’s New in Direct Loan for 2003-2004?

## Expanded Authority for MY Feature of MPN, continued...
Any Direct Loan school that is not a four-year college or graduate or professional school that would like to use the MY feature of the MPN beginning with the COD system start up for 2003-2004 must inform COD School Relations Center by March 14, 2003
Any Direct Loan school that is not a four-year college or graduate or professional school and that does not inform the Department by March 14, 2003 that it would like to use the MY feature of the MPN will be identified in the COD System at start up for the 2003-2004 as using the Single-Year (SY) feature
New schools to the Direct Loan program that are eligible for the MY feature under the expanded authority for multi-year use of the MPN will be defaulted to use the MY feature in the COD system
See the Dear Colleague Letter GEN-02-10 (November 2002) for more information

- Any Direct Loan school that is not a four-year college or graduate or professional school that would like to use the MY feature of the MPN beginning with the COD system start up for 2003-2004 must inform COD School Relations Center **by March 14, 2003**
- Any Direct Loan school that is not a four-year college or graduate or professional school and that does not inform the Department **by March 14, 2003** that it would like to use the MY feature of the MPN will be identified in the COD System at start up for the 2003-2004 as using the Single-Year (SY) feature
- New schools to the Direct Loan program that are eligible for the MY feature under the expanded authority for multi-year use of the MPN will be defaulted to use the MY feature in the COD system
- See the Dear Colleague Letter GEN-02-10 (November 2002) for more information

- What’s New in Direct Loan for 2003-2004?

## New Sub/Unsub MPN
Beginning with COD system start up for 2003-2004 processing, COD will print the new Sub/Unsub MPN (and Borrower’s Rights and Responsibilities) for all award years
Schools may print either the new Sub/Unsub MPN or the old Sub/Unsub MPN for prior award years
Schools must print the new Sub/Unsub MPN for 2003-2004 award year

- Beginning with COD system start up for 2003-2004 processing, COD will print the new Sub/Unsub MPN (and Borrower’s Rights and Responsibilities) for all award years
- Schools may print either the new Sub/Unsub MPN or the old Sub/Unsub MPN for prior award years
- Schools must print the new Sub/Unsub MPN for 2003-2004 award year

- What’s New in Direct Loan for 2003-2004?

## New PLUS MPN
Starting with award year 2003-2004 and forward, PLUS loans use a PLUS Master Promissory Note 
Parents borrowing for more than one student must complete a separate MPN for each student
Student signature is NOT required for a PLUS MPN
New PLUS Borrower’s Rights and Responsibilities
PLUS Disclosure Statements or Plain Language Disclosure Statements are required 

- Starting with award year 2003-2004 and forward, PLUS loans use a PLUS Master Promissory Note
- Parents borrowing for more than one student must complete a separate MPN for each student
- Student signature is NOT required for a PLUS MPN
- New PLUS Borrower’s Rights and Responsibilities
- PLUS Disclosure Statements or Plain Language Disclosure Statements are required

- What’s New in Direct Loan for 2003-2004?

## Single-Loan PLUS MPN
COD does not link PLUS loans to MPN without an approved credit decision, approved credit override, or approved endorser addendum
If PLUS loan has an accepted endorser addendum, PLUS MPN becomes a single-loan MPN
PLUS loan with endorser requires an MPN with no other loans previously linked to it
Once a PLUS loan with an endorser is linked to an MPN, the MPN becomes a single-loan MPN and no other loans can link to it
School software that prints MPN must have the ability to print an MPN even if ISIR indicated PLUS MPN = A for the case of a PLUS loan with an approved endorser addendum

- COD does not link PLUS loans to MPN without an approved credit decision, approved credit override, or approved endorser addendum
- If PLUS loan has an accepted endorser addendum, PLUS MPN becomes a single-loan MPN
- PLUS loan with endorser requires an MPN with no other loans previously linked to it
- Once a PLUS loan with an endorser is linked to an MPN, the MPN becomes a single-loan MPN and no other loans can link to it
- School software that prints MPN must have the ability to print an MPN even if ISIR indicated PLUS MPN = A for the case of a PLUS loan with an approved endorser addendum

- What’s New in Direct Loan for 2003-2004?

- Responsibility for printing Disclosure Statements for Full Participants** **
- Added valid value ‘S’ to the <DisclosureStatementPrintCode> tag to indicate that a school printed and provided a disclosure statement to the borrower
- The school is responsible for printing disclosure statement if anticipated disbursement data is not sent at least 5 days in advance of the first disbursement (Warning Edit 110)
- If actual disbursement data is sent by school within five days of, or after, the disbursement date and the school does not indicate the disclosure has been printed, COD will print the disclosure and send a warning to the school (Warning Edit 111)

- What’s New in Direct Loan for 2003-2004?

## Record Layout Changes
Removed Award Amount Requested tag/Loan Amount Requested field 
For Full Participants, Award Amount Requested tag will no longer be returned on MPN responses
For Phase-In Participants, the Loan Amount Requested field is modified to filler for the Loan Origination Record, the Loan Origination Acknowledgment and MPN Acknowledgment
Added Endorser Amount tag/Endorser Amount field
For PLUS loans, the amount the endorser has agreed to “guarantee”;  sum of actual disbursements cannot exceed this amount (FP Edit 113/ PI Edit DLD 25)
Returned to schools on the Credit Decision Override Response/Acknowledgement

- Removed Award Amount Requested tag/Loan Amount Requested field
- For Full Participants, Award Amount Requested tag will no longer be returned on MPN responses
- For Phase-In Participants, the Loan Amount Requested field is modified to filler for the Loan Origination Record, the Loan Origination Acknowledgment and MPN Acknowledgment
- Added Endorser Amount tag/Endorser Amount field
- For PLUS loans, the amount the endorser has agreed to “guarantee”;  sum of actual disbursements cannot exceed this amount (FP Edit 113/ PI Edit DLD 25)
- Returned to schools on the Credit Decision Override Response/Acknowledgement

- What’s New in Direct Loan for 2003-2004?

## Record Layout Changes
Modified Promissory Note Print Code tag/ Promissory Note Print Indicator field valid values 
For Full Participants, on Common Record:
Added ‘V’ = COD reprints and sends to school
Added ‘O’ = School prints onsite and sends
For Phase-In Participants, on Full Loan Origination Record and Change Transmit #S083
Added ‘V’ = COD reprints and sends to school
Added ‘Z’ = COD reprints and sends to borrower
Removed ‘O’ = Onsite (EDExpress)

- Modified Promissory Note Print Code tag/ Promissory Note Print Indicator field valid values
- For Full Participants, on Common Record:
- Added ‘V’ = COD reprints and sends to school
- Added ‘O’ = School prints onsite and sends
- For Phase-In Participants, on Full Loan Origination Record and Change Transmit #S083
- Added ‘V’ = COD reprints and sends to school
- Added ‘Z’ = COD reprints and sends to borrower
- Removed ‘O’ = Onsite (EDExpress)

- What’s New in Direct Loan for 2003-2004?

## Record Layout Changes
Modified Disclosure Statement Print Code tag/ Disclosure Statement Print Indicator field valid values 
For Full Participants, on Common Record:
Added ‘S’ = School prints and sends to borrower
For Phase-In Participants, on Full Loan Origination Record and Change Transmit #S115
Added ‘Z’ = COD reprints

- Modified Disclosure Statement Print Code tag/ Disclosure Statement Print Indicator field valid values
- For Full Participants, on Common Record:
- Added ‘S’ = School prints and sends to borrower
- For Phase-In Participants, on Full Loan Origination Record and Change Transmit #S115
- Added ‘Z’ = COD reprints

- What’s New in Direct Loan for 2003-2004?

## Record Layout Changes
Added MPN ID and MPN Status to the Credit Decision Override Acknowledgement/ Response
Modified MPN ID tag/MPN ID field valid values
For Full Participants, on Common Record
Added ‘N’ = PLUS
For Phase-In Participants, on MPN Acknowledgement 
Added ‘N’ = PLUS
For Phase-In Participants, on Credit Decision Override Acknowledgement 
Added ‘N’ = PLUS
Added ‘Can be Blank’
Modified MPN Status field valid values
For Phase-In Participants, on Credit Decision Override Acknowledgement
Added ‘A – Accepted MPN on File at COD’

- Added MPN ID and MPN Status to the Credit Decision Override Acknowledgement/ Response
- Modified MPN ID tag/MPN ID field valid values
- For Full Participants, on Common Record
- Added ‘N’ = PLUS
- For Phase-In Participants, on MPN Acknowledgement
- Added ‘N’ = PLUS
- For Phase-In Participants, on Credit Decision Override Acknowledgement
- Added ‘N’ = PLUS
- Added ‘Can be Blank’
- Modified MPN Status field valid values
- For Phase-In Participants, on Credit Decision Override Acknowledgement
- Added ‘A – Accepted MPN on File at COD’

- What’s New in Direct Loan for 2003-2004?

## Record Layout Changes
Added Previous Sequence Number tag 
Returned in all Common Record disbursement response complex elements, including COD system-generated “ND”, “PS”, and “WB” responses 
Indicates the previous accepted Disbursement Sequence Number on the COD System for this Disbursement Number
Added Total Financial Award Accepted tag
Returned in the Common Record response document
Indicates the total dollar award amount accepted in this document

- Added Previous Sequence Number tag
- Returned in all Common Record disbursement response complex elements, including COD system-generated “ND”, “PS”, and “WB” responses
- Indicates the previous accepted Disbursement Sequence Number on the COD System for this Disbursement Number
- Added Total Financial Award Accepted tag
- Returned in the Common Record response document
- Indicates the total dollar award amount accepted in this document

- What’s New in Direct Loan for 2003-2004?

## Record Layout Changes
Added Total Funded Disbursement Accepted tag 
Returned in the Common Record response document
Indicates the total net disbursement amount accepted in this document, with disbursement release indicator = true
Added Total NonFunded Disbursement Accepted tag 
Returned in the Common Record response document
Indicates the total net disbursement amount accepted in this document, with disbursement release indicator = false

- Added Total Funded Disbursement Accepted tag
- Returned in the Common Record response document
- Indicates the total net disbursement amount accepted in this document, with disbursement release indicator = true
- Added Total NonFunded Disbursement Accepted tag
- Returned in the Common Record response document
- Indicates the total net disbursement amount accepted in this document, with disbursement release indicator = false

- What’s New in Direct Loan for 2003-2004?

## New Common Record XML Schema 
Common Record and Schema revised based on work with PESC to meet EBXML standards
Abbreviations eliminated from all tag names
Some tag names changed all together
Full Participants are required to use the new schema for all 03-04 awards
Full Participants may either continue to use the old schema for 02-03 awards or may switch and use the new schema for both 02-03 and 03-04 awards
Namespace attribute added to root element to indicate version of schema being used;  if blank, COD assumes schema 1.0g

- Common Record and Schema revised based on work with PESC to meet EBXML standards
- Abbreviations eliminated from all tag names
- Some tag names changed all together
- Full Participants are required to use the new schema for all 03-04 awards
- Full Participants may either continue to use the old schema for 02-03 awards or may switch and use the new schema for both 02-03 and 03-04 awards
- Namespace attribute added to root element to indicate version of schema being used;  if blank, COD assumes schema 1.0g

- What’s New in Direct Loan for 2003-2004?

**Notes:**
For Handouts: Need copy of pages in the implementation guide with the changed tag names

## 2003-2004 COD School Testing

- School Testing Phases:
- Common Record Manual Verification:  February 2003
- Structured Application Testing:   March 2003 – July 2003
- Schools must sign-up in advance to participate in school testing
- School Testing Guide, Test Cases, and Sign Up Sheet available in Volume 7 of the 0304 COD Technical Reference on IFAP and FSAdownload

## Who Should Participate in School Testing?

- Software Vendors modifying software to support the XML Common Record are encouraged to test with COD
- Full Participant Schools that use their own software product are encouraged to test with COD
- The EDExpress product is tested extensively with COD prior to being released to schools; therefore, EDExpress Users do NOT need to test with COD
- Since most software vendors test with COD on their school’s behalf; schools utilizing a software vendor’s product do NOT need to test with COD
- Schools are encouraged to talk to their vendor about test plans and testing results

## 2002 - 2003 School Testing Lessons Learned

- Plan to participate in manual verification testing prior to participating in additional testing phases
- Have a good understanding of SAIG On-Line Screen Manager in order to see that files were sent and received correctly
- Allow at least 2 weeks of setup time from sign-up prior to starting testing
- Plan and allow time for issue identification, error resolution and retesting with COD
- Be careful to send test files to the correct mailbox and with the correct testing message classes
- 2003-2004 School Testing participants will have access to an electronic bulletin board to share more lessons learned!

## What’s Going on in Servicing?

-  Lot’s of Volume
-  Web Site Enhancements Continue
-  A Great Late Stage Delinquency Initiative
-  Servicing into our future

## Lot’s ‘O Volume

- 48,366,925 Direct Loans disbursed to date
- 6 million “active” borrowers
- 100.8 million payments collected to date
- Payments valued at $28.7 billion to date
- 554,449 borrowers actively using EDA
- 29,160 borrowers signed up for electronic bill presentment
- 676,469 on-line web payments processed

## Borrower Profile

***Borrowers = Students + Parents***
***	***

**Total Direct Loan Borrowers**

## School Profile

***1216 Active Direct Loan Schools**

## Direct Loan Servicing Web site

- Borrower
- 	www.dl.ed.gov

- School www.dl.ed.gov/schools

-  Site Navigation
-  Entrance Counseling
-  News Area
-  Product Messages
-  Site Map
-  Search feature
-  Tour

- Borrower Services Online

***What’s New?***

## School Services Online

_*Account Lookup*_
- 	**View live account data for students including, balances, account status, separation date, and more.**

_*Reporting Tools*_
**Entrance Counseling Reports**
**Exit Counseling Reports**
*  ***Delinquency Reports**
*	*Detail, Summary and 		Borrower History
** ****Portfolio Reports**
**	**Borrower Separation
- 	Borrowers by Repayment Plan
- 	Borrowers by Payment Method
- 	My Portfolio
** ****Email Subscription**
- 	Receive email notifications 	when reports available online
** **

_*DL Servicing *_
_*Resources*_
*	***Web Site Help**
**	****General Information**
**	****Contact Us**

_*Spanish *_
_*Version*_
*	*

## Late Stage DelinquencyInitiative

- You can help your student borrowers...

- You can help your school/campus...

- You can help the DL program...

## Cohort Default Rate

- National Student Loan Default Rates

- http://www.ed.gov/offices/OSFAP/defaultmanagement/defaultrates.html

## Default Statistics (DL)

## Characteristics of Default Population (DL)

- 76% have withdrawn from school and did not complete their studies
- 85% do not get the advantage of “aging through” their full 6 month grace as the result of late enrollment notification
- 40% have bad telephone numbers
- 57% have been unable to contact the borrower by telephone during the 12 months of collection effort      (call screening, cell phones, etc.)

## Borrower Delinquency Trend

## Late Stage Delinquency

- A Web-based, school-focused process for DL Schools (using your existing Loan Origination PIN and Web site
- Requires no agreements, new staff, new hardware or software
- Focuses on the very late stages of delinquency (210 days) that have a direct effect on your current CDR
- For all DL schools, big or small, high CDR or Low
- Schools can locate some of these borrowers and offer to help
- Rescuing one borrower at a time so they avoid default
- Schools are able to reach many borrowers and save over 50% of the borrowers with whom they communicate
- Quick, easy and inexpensive way to reduce delinquency, default rate and the number of dollars your institution sends into default each year

## Servicing Into Our Future

- Common Services for Borrowers (CSB)
- Involves DL Servicing, Debt Collections and DL Consolidation
- Goal is to leverage “common” data and functions across these related systems
- Currently Conducting Market Research
- Looking at industry leaders
- Learn  from these firms to improve CSB
- Future Events
- Request for Proposals (RFP)
- Evaluation of proposals and award of contract
- Transition to new solution

## COD Processing Update

- Incorrect Current Funding Level (CFL) Increases and Decreases

- Since January 27, 2003, schools may see incorrect CFLs in COD for Direct Loan and Pell or an excess obligation/unprocessed obligation amount in GAPS

- COD is in the process of correcting the CFLs for schools and will notify schools when this is complete.
- As always, schools should only draw funds to meet their immediate needs

- _Issue_

- _Resolution_

## COD Processing Update

- “Blank” MPN Status on Rejected Records

- Phase-in schools may receive an MPN status of “blank” on subsidized and unsubsidized origination acknowledgements when the loan record is rejected.  When schools import these rejected records into their system, the MPN status may show as “skipped.”  Schools are unable to resubmit the record with any corrections.

- COD is in the process of sending the corrected origination acknowledgements to the affected schools.  The status of the record on the corrected acknowledgement will still be rejected; however, the MPN status will be updated to remove the skipped status when the school imports them.
- COD is currently analyzing a long term solution to prevent this from happening.

- _Issue_

- _Resolution_

## COD Processing Update

- Incorrect Award Amounts in DLSS and NSLDS

- _Issue_

- _Resolution_

- In some cases, disbursement adjustments are not being reported correctly to the DLSS, resulting in DLSS having a different value for a loan than the balance shown in COD.  This occurs when a school makes multiple disbursement adjustments in COD, COD accepts the adjustments, but only one of the adjustments is passed on to DLSS. As a result, this balance is also incorrect in NSLDS.

- COD is currently testing a solution to prevent this from happening in the future and is examining the clean up for the affected records.  COD will notify schools when this is complete

## COD Processing Update

- COD Edit 039 Incorrect Award Amount

- _Issue_

- _Resolution_

- Schools may receive COD edit 039 incorrectly.  This edit is being returned incorrectly when a graduate/professional student qualifies for additional subsidized/unsubsidized loan amounts and a school attempts to submit a second actual disbursement.

- COD is currently researching this issue and will notify schools when a solution is identified.

## COD Processing Update

- Timing of Disbursements

- _Issue_

- _Resolution_

- When an origination and a disbursement are sent to COD on the same batch or within a short period of each other, COD rejects the disbursement

- COD rejects the disbursement because it processes the disbursement before the origination.  The workaround is for schools to send disbursement records after the origination records are acknowledged
- COD is currently analyzing a long term solution to prevent this from happening

## Where can I get more information?

- IFAP Web Site (www.IFAP.ed.gov)
- Common Origination and Disbursement page
- Announcements, FAQs, COD Technical Reference
- COD Web Site (www.cod.ed.gov)
- Daily Processing Updates
- School Funding and Processing Information
- 2003-2004 EDExpress Direct Loan Processing Training
- 1 day workshops offered at Regional Training Facilities and select school locations from May 2003 to July 2003
- Register online http://www.ed.gov/offices/OSFAP/sfau
- Contact COD School Relations

## How do I obtain access to the COD Web Site?

- Submit a Security Administrator Request Letter on school or corporate letterhead
- Security Administrator is responsible for setting up additional users at your institution
- Reporting/Attending school relationships in COD will automatically allow access to other school codes
- Refer to announcements on IFAP for detailed instructions and mailing address
- 6/3/02 - Updated: COD Website Access for Schools
- 6/3/02 - COD Website Access for Vendors/3rd Party Servicers

## How do I contact COD Customer Service?

- Email  CODSupport@acs-inc.com
- Call COD School Relations Center
- 1-800-4-P-GRANT for Pell Grants
- 1-800-848-0978 for Direct Loans
- Enter Award Year 2002-2003
- COD Web Site (www.cod.ed.gov)

## COD Sessions

- Session 18 – Direct Loan Update
- Session 34 – COD and Direct Loan: Balancing 	the Books
- COD School Relations Center staff are available in the PC Lab

## Slide 59

## Slide 60