# Presentation: 515104

## Operations Update  February 2001

**Operations Update  ****February 2001**

## Topics

**Topics**

**Fall Mailing Season**
**Christmas Holiday**
**Rate Implementation **

## Standard A Volume Trends 

**Standard A Volume Trends **

**	****	****	****	****	****	****	**

**1997**

**1998**

**1999**

**2000**

## Fall 2000  Standard A Volume   Much Higher than Last Year

**+1.5 Billion more pieces**

## DSAS Appointments
Operating Conditions 					
Communications 
BSN’s, Account Managers, & Operations
HQ & Area Managers Operations

**DSAS Appointments**
**Operating Conditions ****	****	****	****	****	**
**Communications **
**BSN’s, Account Managers, & Operations**
**HQ & Area Managers Operations**

**Fall 2000 - Monitoring**

## Observations of Mail Conditions  By Inspection Service

**Observations of Mail Conditions****  By Inspection Service**

**Requested by the COO**
**Weekly Findings to AVP and MOS, **
**September through January 2001**
**Corrective Actions to the COO**
**Focus on sites of Customer Concern**

## Fall 2000   Standard A Delays in Plants  Similar to Last Year

**Fall 2000   Standard A Delays in Plants****  Similar to Last Year**

**Fall Mailing**

## Flats Processing - AFSM 100

**Flats Processing - AFSM 100**

**Faster and Higher Throughput **
**OCR / BCR / Keying / Added Bins**
**Real Time Keying of Rejects**
**	****	****	****	****	****	**
**Focus on Incoming Secondary **
**Deploying Now**
**165 operating as of January 2001**
**additional 362 deployment begun**

## Fall 2000

**Fall 2000**

**Election Mailings**
**AFSM 100**
**Focused on Weekend Processing and Inventory levels**
** ****Communications **
**Operations,  BSNs & Customer Support Teams**

## Christmas Holidays   Priority Mail Processing Centers

**Christmas Holidays ****  Priority Mail Processing Centers**

**Emery operated through Christmas **
**Area Operations used contingency plans to offload heavy destinating volumes**
**10 PMPCs converted to postal facilities on January 7th**

## Christmas Holiday   Logistics Issues

**Christmas Holiday ****  Logistics Issues**

**Most severe weather in a decade**
**High commercial airlines flight cancellations **
**Significant daily mail backlogs at major air hubs**
**Highway transportation suffered delays and cancellations**
**+200 dedicated network aircraft flights were canceled due to weather in 13 days**

## Christmas Holiday 

**Christmas Holiday **

**Christmas Eve and Christmas Day delivery of Express Mail and obvious gifts**
**Dedicated networks moved +92 million pounds****	****     in 13 days**
**Cancellation volumes reached all time high**
** ****314 Million on Dec 18th**
_**Two**_** Peak Plant & Delivery Day**
** ****4 Billion cards & letters during holiday season**

## Rate Implementation

** ****New Rates implemented January 7th**
** ****Plant Verified Drop Shipments entered         ****	****until January 20**
**Significant increase in Standard A volumes at plants from Jan 5 - 20th**

## Standard A Delays in PlantsVery High following New Rate

**Standard A Delays in Plants****Very High following New Rate**

**New Rates Implemented**

## Rate Implementation

**Actions to Correct**

** ****COO directly involved**
** ****HQ and Area Operations telecons**
** ****COO and Area VP telecons**
** ****Area Action Plans implemented**
** ****Delays dropped dramatically last week**

## Results:  Standard A Delays have been significantly reduced

**Results:  Standard A Delays have been significantly reduced**

##  Fall 		-  Volume

** ****Fall ****	****	****-  Volume**
**Christmas****	****-  Weather**
**Rates****	****	****-  Recovered**