# Presentation: 718930

##  U.S. Department of Education 

-  U.S. Department of Education

- 2001-2002 Application Processing
- System Update
- NASFAA Conference
- Washington, D.C.
- July 9 - 12, 2000** **

## 2001-2002 Delivery System Update

- Important Dates
- Application Processing Volumes
- Electronic Applications
- PINs
- FAFSA Changes
- Paper Renewal FAFSA/Renewal Application Process
- Changes to SAR and ISIR
- System Edits
- EDExpress (slides in handout)

**Notes:**
Not every single change we made will be covered in this session (for lack of time), so FAAs need to watch for the Delivery System Action Letter.
Jeanne presents first part of session; mention that there are some slides in handout that aren’t in this presentation.  The slides that are not in presentation, but are in handout have a “Handout” icon in the low left corner of the copy of the slide.
Colin will talk about FAFSA changes
Teri will talk about Renewal Appl stuff through database match changes
Teri will tell folks that there are EDExpress Changes slides in handout, but won’t go over them.  
Jeanne will come back to podium, discuss 

## 2001-2002 Delivery SystemImportant Dates

- Feb	Began system development
- July 	First Renewal Application Action 		Letter on IFAP
- July	Draft ISIR Layout available 		on IFAP:  http://ifap.ed.gov
- Aug	Second Renewal Application 		Process Action Letter on IFAP
- Sept	Delivery System Changes 		Action Letters on IFAP

## 2001-2002 Delivery SystemImportant Dates

- Oct 2	Renewal Application Process 		begins
- Nov	SAR/ISIR Guide posted on IFAP
- Nov	Revised ISIR Layout in 2001-2002 	Technical Reference
- Nov	Federal School Code List mailed
- Jan 2	2001-2002 delivery system 		starts up
- Jan 2	FAFSA on the Web/Renewal FAFSA 	on the Web/FAFSA Express 		available

## Application Volume 1999-2000 and 2000-2001 

- Volume
- 1999-2000 FAFSAs:  6,378,842 as of June 25, 1999 (Week 24)
- 2000-2001 FAFSAs:  6,397,255 as of June 25, 2000 (Week 24)
- 0.20% increase in volume from 	1999-2000 to 2000-2001

**Notes:**
We’ve received approximately 52% more Electronic Apps in 2000-2001 as compared to 1999-2000.
Paper appls are down by close to 10% from 1999-2000.

## Electronic Applications1999-2000 and 2000-2001

**For the first 24 weeks of processing for 1999-2000 and 2000-2001**** **

## FAFSA Processing

- Electronic vs. Paper

- 14%

- 15%

- 17%

- 20%

- 24%

- 32%

- 40%

-    ?

**Notes:**
The percent for 2001-2002 is unknown; we hope for 50% but our success depends on help from schools to get their students to use the web.

## 2001-2002 FAFSA on the WebEnhancements 

- Available Jan. 2, 2001
- Blended interview and form-based formats:
- Most students using form-based format
- Incorporates best of both formats
- Includes skip logic and editing
- Spanish version available

**Notes:**
Only 13% are using the Interview Format
87% are using the Form-based Format
Spanish version available
Screens, help text, and responses in Spanish
Spanish-speaking customer service representatives to assist users

## FAFSA on the WebEnhancements

- Captures PIN up front
- Makes signature process easier
- Allows for automatic scan to see if student is eligible to file a Renewal Application
- If eligible, student given option to apply using Renewal FAFSA on the Web

**Notes:**
SSN and DOB will automatically appear on application if PIN information/authentication done up front

Students can also sign electronically at the end of the process, like currently.

If no PIN, student can: 
Print and sign signature page at end of application
Sign rejected SAR

## FAFSA on the WebEnhancements

- Redesigned Home Page
- Tabular organization
- FOTW re-engineered using Java Servlets
- Serves up one page at a time
- Reduces scrolling
- Easier navigation
- Reduces browser problems

**Notes:**
Per Amy, assuming this product is authorized, Java Servlets will serve up individual pages of html and small amounts of JavaScript (less client code).  Therefore, more browsers can be used to access the site because there will be fewer problems interpreting code.

## Slide 11

**Notes:**
Redesigned Home Page 
Tabular organization  
FOTW re-engineered using Java Servlets
Serves up one page at a time   
Reduces scrolling
Easier navigation
Reduces browser problems

## FAFSA on the WebEnhancements

- Improved progress bar
- Makes clearer to applicants which sections they:
- have completed
- still need to complete
- Includes steps for signature and submittal processes
- Allows for easy navigation back to sections already completed

## Slide 13

**Notes:**
Improved progress bar (Note -- this is a sample RFOTW screen)
Makes clearer to applicants which sections they:
have completed
still need to complete
Includes steps for signature and submittal processes
Allows for easy navigation back to sections already completed

## FAFSA on the WebEnhancements

- New and improved “save” process
- With User ID and self-selected password, application saved to web site
- Application saved for 45 days
- New school code search uses shopping cart approach

**Notes:**
To save, students must enter SSN, DOB, First 2 letters of their last name, and a user-defined password.

For new school code approach -- if when students access their application there are no existing school codes listed (first-time applicants), the student will first get the search box screen (like the process works now).  If there are existing schools in the applicant record (for Renewals and corrections), they will get a table (see next screen) where they can easily see all schools listed and add or delete schools as appropriate.

## (800x600 resolution)

## FAFSA on the WebEnhancements

- Option to provide e-mail address
- 50-character field
- Will be included on ISIR
- Can correct via web or by calling 		1-800-4FED AID
- Displayed on SAR, but not correctable
- ED will use e-mail address for electronic postcard

**Notes:**
Note:  Students who correct email address by calling PIC will get a SAR
Students who correct email on web will get a SAR Acknowledgement.

Email address uses -- we haven’t completed requirements yet, but Amy has suggested that we use emails to:
Confirm submission 
Notification that record was released to CPS
Notification that CPS has completed processing and is sending information to schools 

## FAFSA on the WebEnhancements

- Expanded on-line application status checking feature for students
- Can view EFC and processing dates, as in current cycle
- Will be able to view all applicant data in SAR-like format by choosing specific transaction
- After viewing, can correct data by clicking on link to Corrections on the Web
- Can view comments associated with transaction

## FAFSA on the WebEnhancements

- Will add real-time help on-line
- Will allow applicants to
- Ask questions online
- Get help online
- Available from multiple points on the web, including within application

## Renewal FAFSA on the Web

- Will be available on Jan. 2, 2001
- Contains enhancements made to FAFSA on the Web
- PIN required to access
- PIN serves as student’s signature

## Corrections on the Web

- Implemented on April 28, 2000, for 2000-2001 processing year and beyond
- PIN required to access web corrections
- Student can change all data elements on SAR, except SSN and date of birth
- PIN serves as student’s electronic signature
- Parents of dependent students must sign only when parent data is corrected
- New “shopping cart” approach to making corrections on the web

**Notes:**
Give number of COTW transactions we’ve processed to date in 2000-2001 (according to Angie, the number includes data element changes, duplicate SAR requests, and address and school code changes.

## Slide 21

**Notes:**
Summary list of questions provided
Applicant can select specific questions to correct
Only pages with selected questions shown to student

## PINs 

- Key to electronic commerce and modernizing our systems
- PIN serves as electronic signature
- PIN used to gain access to ED systems, including
- Renewal FAFSA on the Web
- Corrections on the Web
- NSLDS
- Direct Loan Servicing

## PINs

- PINs mailed to all 2001-2002 applicants who signed FAFSA and successfully matched with SSA
- Beginning in November 2000, PIN mailer will include a tear-out card
- From PIN web site users can create their own PIN

**Notes:**
We’ve mailed 11.6 million PINs to date

## FAFSA Express

- Available to download from the Web at www.fafsa.ed.gov on Jan. 2, 2001
- Web signature options available to FAFSA Express users
- 2001-2002 will be last year for FAFSA Express

## 2001-2002 FAFSA

- Green and Purple; pending testing:
- Green = PANTONE CVU 331
- Purple = PANTONE CVU 263
- OMB Clearance -- May 26, 2000
- Building on success of 99-00 Redesign
- Used as example at www.plainlanguage.gov
- Rejection rate for original paper FAFSAs through first 6 months of processing
- 1998-1999:  16%
- 1999-2000:  8.1%
- 2000-2001:  7.6%

## 2001-2002 FAFSA

- Paper FAFSA -- ‘Year of Refinement’
- Feedback from students, parents, schools, and states
- Testing
- 7 rounds
- 1/2 Dependents with Parents
- 1/2 Ind. (some with Spouses) Grad and Undergrad
- Diverse mix of applicants

## 2001-2002 FAFSA  New Page 1 Layout

- Friendlier, cleaner, easier to read
- Retains linear flow of 99-00 redesign
- Added numbering:
- 1 = ‘Before’
- 2 = ‘During’
- 3 = ‘After’
- 4 = ‘Begin’
- Added note that school must have information by last day of enrollment

## 2001-2002 FAFSA  New Page 1 Layout, Cont.

- “Unusual Circumstances” higher up
- Public comments
- Customer Service Task Force findings
- State deadlines in own column
- Toll number added for FSAIC for out-of-country students
- June 30, 2002 is Sunday -- Final processing day Monday, July 1, 2002.
- Notice of on-line status checking

## 2001-2002 FAFSA  Notes on Page 2

- Grade level (#30)
- Values changed to better correspond to grade level
- Graduate/professional split into first-time and continuing
- Foreign and Trust Territory returns
- Notes consolidated

## 2001-2002 FAFSA  Notes on Page 2, Cont.

- Investment notes
- added “stock options”
- 2 paragraphs; Increased prominence of “Do not include...”
- Veteran notes
- Reversed order of paragraphs
- Revised to include those previously in National Guard or Reserves and activated for duty
- Added “active duty”

## 2001-2002 FAFSA -- Page 3

- Form layout revised
- friendlier, cleaner
- individual questions more prominent
- First name changed from 9 to 12 char.
- “Christoph”
- NSLDS
- Address changed from 28 to 35 char.
- Spanish addresses
- NSLDS

## 2001-2002 FAFSA -- Page 3, cont.

- “Do you have a driver’s license” deleted (#11 on 00-01)
- created space
- separated SSN and Phone Number
- Enrollment status (#17-21)
- Removed horizontal rule
- “Not Sure” incorporated into “Full time”
- “Semester/Quarter” deleted

## 2001-2002 FAFSA -- Page 3, cont.

- The Drug Question
- Not final
- May move from #28 to #35
- Technical Amendments
- H.R. 4504 -- passed House June 12, 2000
- Only those in school and receiving aid
- Deny aid if left blank
- Renewal FAFSA data
- Testing

## 2001-2002 FAFSA -- Pages 4-5

- Step Two instructions revised
- less emphasis on “married”
- Tax return filing (#36 and 70)
- “Have filed” now “Have completed”
- “Will file” now “Will file, but have not completed”
- Which tax return (#37 and 71)
- Layout of answers changed to highlight 38/72
- Eligible to file
- “Don’t Know” separate value

## 2001-2002 FAFSA  Pages 4-5, cont.

- Layout
- Horizontal rules removed
- Worksheets graphically grouped
- Earned Income Credit (EIC) moved               to worksheets
- Worksheets
- Untaxed income now Worksheets A + B
- Income exclusions now Worksheet C

## 2001-2002 FAFSA  Pages 4-5, cont.

- Wording of asset questions
- Revised to encourage applicants to use notes on page 2
- Business and Investment Farm          combined (#48 and 82)
- For 99-00, .1% of students and .5% of parents
- Cash/savings moved after assets
- Testing indicated better results

## 2001-2002 FAFSA -- Step Three

- Are you a graduate or professional student?
- 99-00: no more “graduate” or “professional”
- In consultation with schools, multiple iterations in testing led to:
- Will you be working on a masters, doctorate, or professional degree program (such as an MD, JD, MA, PhD, etc.) during the school year 2001-2002?
- 2 loopholes:
- “Professional” undergrads (pharmacy, architecture, radio technology, etc.)
- Graduate certificate programs (vs. grad. degree programs)
- Split dependents other than spouse

## 2001-2002 FAFSA -- Step Four

- Step Four instructions revised
- “See page 7” incorporated into #59
- Parents’ SSNs
- Cleaner layout
- Instructions for parents w/ no SSN
- Parent household (64) and number in college (65) revised
- Encourages use of notes

## 2001-2002 FAFSA -- Page 6

- Student household (84) and number in college (85) revised
- Layout of Step Six
- Cleaner, more usable space
- Housing plans
- return to ovals
- more prominent
- Preparer’s info separated graphically

## 2001-2002 FAFSA -- Page 7

- Notes for who is considered a parent
- Clarified
- Added “even if you do not live with them.”
- Notes for number in college
- “Always count yourself”

## 2001-2002 FAFSA -- Worksheets

- Untaxed income split into A and B
- A = ‘needy’
- B = ‘non-needy’
- Added usability benefit
- Some commenters suggested ‘tax’ vs. ‘no-tax’
- Didn’t address ‘needy’ issue
- Difficulty regarding taxed vs. untaxed Social Security benefits
- W-2 Box 14 -- nonelective contributions
- “Any other untaxed income”
- Easier to read; emphasizes “Do not include” items

## 2001-2002 FAFSA -- Worksheets

- Worksheet C
- AmeriCorps clarified (folded into “aid in AGI” item)
- Student grant and scholarship in AGI item clarified

## The future...

- 2001-2002:
- Tax line items and state deadlines updated this summer
- August:
- Testing with students and parents
- Posted to IFAP for SFA community review
- Independent Review

## 2001-2002 Renewal FAFSA

- Questions reworded and reordered to correspond to FAFSA changes
- All schools listed on student’s 2000-2001 applicant record will receive ISIR unless student indicates otherwise

**Notes:**
Old Ren. FAFSA has both “Yes” and “No” boxes.  If student didn’t check “Yes” the ISIR wasn’t sent to that school.  Was a problem because a lot of students didn’t check anything and so schools weren’t receiving ISIRs.
Based on several focus groups with FAAs, and decided best solution was to automatically send if student didn’t check “No.”

## Renewal FAFSA

- CPS will pre-populate data from 2000-2001 Application
- Number in College for dependent students
- Dates of Legal Residence
- Parent SSNs and Last Name
- Business and farm net worth
- “No” answer to “Legal Dependents” question
- Renewal FAFSA and Instructions will be on IFAP by October

## Renewal Application Process

- Two Renewal Application Process Action Letters
- Action Letter #1 posted to IFAP in July 2000 and provides general information about changes
- Second Action Letter on IFAP in August 2000 will provide detailed description of changes and instructions for making requests

## Renewal Application Process

- Same options as in previous years:
- CPS will automatically send PINs instead of paper Renewal FAFSAs to:
- All 2000-2001 web filers (FOTW/RFOTW)
- Applicants who used 2000-2001 COTW
- Applicants who indicated on 2000-2001 FAFSA that they were graduate or 5th year undergraduate students
- Schools can request all or selected students to receive PINs instead of paper Renewal FAFSAs

## Renewal Application Process

- After 10/27, schools can request RAD file to determine if student received PIN or paper Renewal FAFSA
- PIN indicator set:  Student received PIN
- PIN indicator blank:  Student received paper Renewal FAFSA

## Renewal Application Process  New for 2001-2002

- On continuous basis, students can reapply for aid using Renewal FAFSA on the Web
- FAAs can use web to request duplicate Renewal Applications to be printed and mailed to school for distribution

## Renewal Application Process  Important Dates 

- 2001-2002 schedule similar to last year
- See Action Letter #1 on IFAP for complete schedule
- CPS printing and mailing of paper Renewal FAFSAs and PINs will be completed by Dec. 29

## 2001-2002 SAR and ISIR

- SAR will be green
- SAR and ISIR record layout follow order of questions on FAFSA
- Draft ISIR record layout available on IFAP (http://ifap.ed.gov)

## Student Aid ReportNew for 2001-2002

- SAR redesigned to be more student focused and friendly
- First page explains where applicant is in the process and who players are
- Comments simplified and reorganized
- Eliminated comments designed for school use only
- No separate Instructions and Codes page
- Extensive usability testing with students and parents

## Student Aid ReportNSLDS History Page 

- SAR Redesign, cont’d
- NSLDS History Page condensed
- Aggregate Loan Information
- Information about all defaulted loans
- Abbreviations spelled out for clarity
- NSLDS web site address added

## Student Aid ReportNew for 2001-2002

- Students who apply on web or make corrections on web will receive SAR Acknowledgement
- FAFSA Express filers will continue to receive SAR

## ISIR Changes

- You asked for it, you got it!
- New flag indicates whether correction was made by student or school
- New EFC Change Flag indicates if EFC has changed from previous transaction
- New file sent daily that lists applicants in Signature Hold File (separate message class)

## ISIR Changes

- Correction flags modified to identify 	corrections both by transaction and 	cumulatively
- 0	=	Field has not been corrected
- 1	=	Field corrected on this transaction
- 2	=	Field corrected on previous 						transaction

## ISIR Changes                 Changes to NSLDS History Information 

- New fields added to ISIR
- Direct Loan Master Promissory Note (MPN) flag
- A	=	Active
- I	=	Inactive
- C	= 	Closed
- N	= 	No MPN on file
- FFEL MPN Flag (A, I, C, N)
- FFEL Lender Code
- 6-digit code or N/A if does not apply
- Y, if more than one lender

## ISIRChanges to NSLDS History Information

- New fields added to ISIR at loan level
- Additional Unsubsidized Loan Flag
- Capitalized interest flag
- “Outstanding Principal Balance” renamed “Aggregate Balance”

**Notes:**
New Extra Unsub Flag .has been added to inform schools that the specific loan amount borrowed includes Unsub Loan amounts in excess of what the student would normally be eligible to receive, either because the dependent student’s parent was denied a PLUS and the student borrowed additional unsub or the student is a Health Professions student.  

## Changes to Edits

- Edit added to “number in college” for dependent students
- Currently, number in college set to “1” if equal to number of family members
- If parents are married, # in college cannot be greater than # of family members minus two
- If parent is single, # in college cannot be greater than # of family members minus one
- If PJ used, edits not applied

## Changes to Edits

- If student corrects marital status or “Are You Married” question, comment generated
- If Date of Birth (DOB) equals 1900, 1901, or 1902, SAR is rejected (verifiable reject A)
- If taxes paid equal to AGI, SAR is rejected (verifiable reject C)
- Paper FAFSAs without student signature will be processed; student sent rejected SAR (reject 14)

**Notes:**
Currently, comment 157 says “when you applied, you told us that you would file your 2000 tax return by hadn’t yet.  If you have now filed your return, correct any items (including the “will file” question, right?) in in Step 2 of this SAR to reflect the information as reported on your tax return . . .”
Focus groups asked for bullets 2 and 4. 

## Database Matches

- Match with SSA’s Prisoner’s File will be implemented in 2001-2002 as postscreening
- Will implement automatic INS secondary confirmation match as pilot

## 2001-2002 EDExpress Changes

- New EDExpress software enables schools to request and print Renewal FAFSAs
- Application Module
- Added new option to print dialog for List-Processed ISIRs report that will allow users to limit list to include Highest or Active transactions only

## EDExpress Changes

- Application Module, cont’d
- Assumption and override capability added to “quick correct” process
- Import Edit Report used to identify active transaction will display both the Active Transaction EFC as well as the subsequent EFC and Default flag of the incoming ISIR

## EDExpress Changes

- Application Module, cont’d
- New CORRXXOP message class for correction files
- Combined ISIR import types: Automatic, Electronic Apps, Renewal Apps, Corrections/Duplicates, System Generated, State Agency, and YTD Data into one Import Type option on Import Dialog
- Value not calculated for difference in Tax Form Used on Verification Worksheet tab

## EDExpress Changes

- Application Module, cont’d
- ISIR transaction Add Date added as a new field to Apps Query database
- Student’s e-mail address provided/correctable on demo tab
- Will include all new data elements added to the 2001-2002 FAFSA

## EDExpress Changes

- Global
- Ability to print out all available fields under query by module
- Add Date Range option added to Process Add Documents
- Ability to bring forward global security groups/ID’s, document tracking setup, queries and demographic data

## EDExpress Changes

- Global, cont’d
- Fly-over help text in grids
- New hypertext that links Help screens to web
- Packaging Module
- Allow for exclusion of Americorps/ Chapter 30 Veteran’s Benefits as resource when calculating eligibility for Subsidized Stafford Loan

## EDExpress Changes

- Packaging Module
- New “non need-based grants” aid type added to Fund Maintenance
- Will display reasons why record not ready to package at tab level
- New table added under “Browse” with Student Award by Term data
- Remaining need ranges available for Stafford/Plus loan aid types

## EDExpress Changes

- Packaging Module, cont’d
- Ability to bring forward majority of packaging setups and queries
- New “Aggregate Loan” button under Import Add will display NSLDS loan information

## EDExpress Changes

- Direct Loan Module
- Ability to bring forward queries
- E-mail address will be collected for servicing purposes through the origination and change processes
- Allow schools to report adjustments using the Net Adjustment Amount rather than just Net/Gross Amount

## EDExpress Changes

- Direct Loan Module, cont’d
- Add a flag from NSLDS that comes in on ISIRs that an MPN exists
- Disbursement #1 not required to be first disbursement; schools have flexibility to establish any disbursement as the first disbursement
- A record source added to the loan tab

## EDExpress Changes

- Direct Loan Module, cont’d
- Removed loan amount requested for Stafford Loans
- Hide fields within entry that do not apply based on loan type

## EDExpress Changes

- Pell Module
- Ability to update Disbursement records at an ‘R’ or ‘E’ disbursement status via External Import change process
- Ability to bring forward Pell Institution setups and queries
- Ability to batch calculate Pell awards on origination record at a “Not Ready” status

## EDExpress Changes

- Pell Module, cont’d
- Ability to do multiple entry on Hours/Weeks fields
- Warning message added after creating 85th disbursement record for External Import Add
- Ability to do multiple entry on disbursement records when origination record is at a batched status

## Future Changes

- New EDExpress software will enable schools to request and print Renewal FAFSAs
- FAAs will have web access to CPS data
- 2002-2003 FAFSA will use OPE ID number instead of Federal School Code
- In 2002-2003, intend to require all FAA Adjustments to be done electronically

## 2000 Electronic Access Conferences

- Nov. 13 - 15	Dallas, Texas
- Nov. 28 - 30	Atlanta, Georgia
- Dec. 11 - 13	Phoenix, Arizona
- 	http://edeworkshop.walcoff.com
*July 2000:  Watch IFAP for Action Letter announcing conferences*

## For Help

- IFAP
- http://www.ifap.ed.gov
- SFA Technical Support website
- http://www.ed.gov/sfatech
- SFATech e-mail listserve
- For more info and subscription instructions:          http://www.ed.gov/sfatech/listserv.html

## For Help

- CPS Customer Support:  1-800-330-5947
- CPS@NCS.COM
- TIV WAN Customer Service: 				1-800-615-1189
- FAFSA Express and FAFSA on the Web Customer Service:
- 1-800-801-0576
- TTY:  1-800-730-8913

## Give Us Your Comments or Questions

- Application Processing, Students Channel
- Phone:  (202) 260-9988
- FAX:     (202) 401-1637

## Questions