# Presentation: 704465

## Department of EnergySuper User ConferenceAR

**March 2007**

## Contents

- Field Office Training
- Outstanding Issues & the Help Desk
- EFASC AR Contacts
- Next Steps
- Handouts

## AR Field Office Training Sessions

**Session Basics**
-  Held remotely via conference call and potentially web cast
-  Detailed set of hand outs and user procedures
-  EFASC expert in the process
-  STARS resource
**Session Topics**
-  Key AR Reports & Form Navigation
-  Standardizing Information Requests
-  Reimbursable Work
-  Refunds
-  Inter Entity
-  Collections and Suspense
-  AR and GL Overview
-  Others ?

## AR Field Office Training Sessions

**Reimbursable Work**
-  High Level Process Overview
-  Accounting Overview
-  Setup in AR
-  Viewing Transactions in AR
-  Reports
-  Accountability and Follow up
-  Contacts and Responsibilities

## Using the Help Desk for AR Issues

- Use the Help Desk to bring attention to them and get resolution.
- Email – I-MANAGE.helpdesk@hq.doe.gov
- Phone – 301.903.2500 option 4
- Helpful hints – Include this information in your ticket
- Process name (Inter-Entity, Refunds, Reimbursable Work, etc)
- Module name (Identify the problem as AR, PO, AP, GL)
- Transaction Numbers (Invoice 12345, Collection CL-12345)
- AFF values  00910.2005.30.000000.1310RD00.25200.1720292.0000000.0484322.0000000.000000
- Screen shots, screen names, navigation

## EFASC AR Contacts

| Name  | Phone | Email | Allottees |
| --- | --- | --- | --- |
| Aviva Brown | 301.903.1051 | aviva.brown@hq.doe.gov | 30, 31, 32, 33, 34, 36, 61 |
| Heather Flanagan | 301.903.6195 | heather.flanagan@hq.doe.gov | 60, 62, 63 |
| Bonnie Stinson | 301.903.8351 | bonnie.stinson@hq.doe.gov | 01, 02 |

- Reimbursable Work

- Refunds with CID and Receivable

| Name  | Phone | Email | Process Steps |
| --- | --- | --- | --- |
| Jennifer Clements | 301.903.5873 | jennifer.clements@hq.doe.gov | AR Invoice, AP Credit Memo, PO Return Receipt |
| Carol Fuster | 301.903.0534 | carol.fuster@hq.doe.gov | AR Invoice, AR Receipt (collection) |

| Name  | Phone | Email | Process Steps |
| --- | --- | --- | --- |
| Sharon Alvero | 301.903.0551 | sharon.alvero@hq.doe.gov | AR Invoice, AR Receipt, PO Receipt (Cost), AP Payment |

- Inter Entity

## EFASC AR Contacts

- Collections, Suspense & Refunds without CID - no Receivable

| Name  | Phone | Email | Process Steps |
| --- | --- | --- | --- |
| Carol Fuster | 301.903.0534 | carol.fuster@hq.doe.gov | AR Receipt (collection), Suspense Clearing |
| Donna Sweeney | 301.903.2097 | donna.sweeney@hq.doe.gov | AR Receipt, Suspense Clearing |

- Other Receivables, RDFP, Referral to Treasury, etc

| Name  | Phone | Email | Process Steps |
| --- | --- | --- | --- |
| Eric Lambert | 301.903.1752 | eric.lambert@hq.doe.gov | AR Invoice, AR Receipt, Referral to Treasury, IPA Process |
| Donna Sweeney | 301.903.2097 | donna.sweeney@hq.doe.gov | Bulk IPAC, AR Invoice, AR Receipt, RDFP |

| Name  | Phone | Email | Process Steps |
| --- | --- | --- | --- |
| Jennifer Clements | 301.903.5873 | jennifer.clements@hq.doe.gov | AR Invoice, AR Receipt |

- IPP Process

## Next Steps

- Reimbursable Work
- Inter-Entity
- Refunds
- Collections
- Special Transactions (FEMP, Oil Sale, Guaranteed Loan, etc)
- Send an Email  - **do not include any PII or sensitive personal data**
- AR@hq.doe.gov, cynthia.forder@hq.doe.gov, therron.hofsetz@hq.doe.gov
- Your Name
- Email Address
- Phone
- Key areas of responsibility
- Topic priorities and others you would like added
**EFASC will be working with these people to establish the **
**AR Field Office Training Sessions.**

## Handouts

- A list of of custom reports developed to help identify and manage AR transactions by the values in the AFF.
**HANDOUT - AR Form Navigation User Guide**
- A step by step guide to looking up transactions in AR.  This includes identifying customers by WFO, looking up transactions from GL Data and Drilling down to AR from GL Batches.
**HANDOUT – Standardized Information Requests**
- AR has attempted to standardize the way the field offices request and submit information to EFASC.  This guide has templates for various core processes.