# Presentation: 224086

## Electronic Mail Improvement Reporting (eMIR) 

**Electronic Mail Improvement Reporting (eMIR) **
**Bundle Breakage Blitz Results**
**July 22 – August 5, 2005**

## 
Bundle Breakage study conducted
	July 22 through August 5, 2005

Nationwide participation in blitz
Sites utilized the electronic Mail Improvement Reporting (eMIR) program in PostalOne! to report processing issues
Not all sites participated due to another national survey

2737 eMIR reports were submitted nationwide with 3296 issues reported
543 reports (20%) were APPS sites

- Bundle Breakage study conducted
- 	July 22 through August 5, 2005
- Nationwide participation in blitz
- Sites utilized the electronic Mail Improvement Reporting (eMIR) program in *PostalOne!* to report processing issues
- Not all sites participated due to another national survey
- 2737 eMIR reports were submitted nationwide with 3296 issues reported
- 543 reports (20%) were APPS sites

**What We Did**

## eMIR closes communication gaps
Operations, BMA, BSN, Customers

PostalOne! collects
Detailed report data, including pictures, to provide “actionable” information
Data to provide historical view of issues by locations

Bundle breakage an issue at all reporting sites
  15 APPS sites
112 Non-APPS sites

- Operations, BMA, BSN, Customers
*PostalOne!* collects
- Detailed report data, including pictures, to provide “actionable” information
- Data to provide historical view of issues by locations
- Bundle breakage an issue at all reporting sites
-   15 APPS sites
- 112 Non-APPS sites

**What We Learned**

## Increased utilization resulted in better data collection
Better quantitative data
Volume information determines extent of problem
Better qualitative data
Completion of all data collection fields results in more resolved reports
Emphasis on preparer and container label information to help identify entry point of mail
Pictures powerful in identifying & resolving issues

**Blitz Best Practices**

- Increased utilization resulted in better data collection
- Better quantitative data
- Volume information determines extent of problem
- Better qualitative data
- Completion of all data collection fields results in more resolved reports
- Emphasis on preparer and container label information to help identify entry point of mail
- Pictures powerful in identifying & resolving issues

## Results not a national statistical sampling

Do not represent entire network

One third of processing facilities did not participate due to concurrent National required surveys

Report volumes affected by
Site size

Resources

Effect of problem

**Blitz Data Results**

- Results not a national statistical sampling
- Do not represent entire network
- One third of processing facilities did not participate due to concurrent National required surveys
- Report volumes affected by
- Site size
- Resources
- Effect of problem

## Bundle / Package Issues Breakdown

## Shrinkwrap
Broken at Seam
Insufficient Strength
Ripped
Other
Sealed over address block/blocking out address
Doesn’t cover entire bundle
Loose fitting

- Shrinkwrap
- Broken at Seam
- Insufficient Strength
- Ripped
- Other
- Sealed over address block/blocking out address
- Doesn’t cover entire bundle
- Loose fitting

**Identified Top Bundle Issues**

*Conclusion: Shrink wrap accounts for over 28% of the problems but is used on less than 20% of bundles.*

## Plastic Strap 

**Identified Top Bundle Issues**

- Plastic Strap* *
- Slipped Off
- Broken
- Insufficient Amount
- Other
- Covers address block
- Too loose

*Conclusion: Plastic straps account for only 26% of the problems but are used on over 80% of bundles.*

## Rubber Bands 

**Identified Top Bundle Issues**

- Rubber Bands* *
- Slipped Off
- Broken
- Insufficient Amount
- String* *
- Slipped Off / Poorly Tied

*Conclusion: String and rubber bands account for 30% of the problems but are only used to secure approximately 10% of bundles.*

## Other Bundle Issues 

**Identified Top Bundle Issues**

- Other Bundle Issues* *
- Address/Optional Endorsement Line Obscured (APPS)
- Facing Slips** **
- Covering Address (APPS)
- Falling off bundles – causing sensor problems on APPS
- Presort Errors

*Conclusion: Address block obstruction is a problematic issue and will be addressed with the upcoming bundle address visibility final rule.*

## Flat Bundle Problem Analysis

| Flat Problems by Mail Class |  |
| --- | --- |
| Standard Flats | 80% |
| Periodical Flats | 19% |

**Flat Bundle Problem Analysis**

| Flat Problems by Print Material |  |
| --- | --- |
| Coated / Glossy Paper | 67% |
| Uncoated Paper Stock | 18% |
| Individual Polywrap | 5% |

*Conclusion: Additional attention must be given to the securing methods on bundles with glossy pieces.*

*Conclusion: The reported problems are approximately proportional to the volumes by class.*

## Flat Bundle Problem Analysis

| Bundle Problems by Container Type |  |
| --- | --- |
| Bundles on Pallets | 30% |
| Bundles in Sacks | 33% |
| Not Identified | 37% |

**Flat Bundle Problem Analysis**

*Conclusion: Bundles in sacks account for over 50% of the problems but only 19% of the flat volume.*

## Customer Report Breakdown

| Reports by Customer Type |  |
| --- | --- |
| BSN Managed Accounts | 1424 |
| National Accounts (34%) |  |
| Premier Accounts (66%) |  |
| BMA Contacted Accounts | 1313 |
| Total | 2737 |

**Customer Report Breakdown**

-   *Our largest customers contribute a little over 50% of *
*    **the total reported problems*
-   *Small mailers contribute to a large extent*

## 

Identification of entry point of mail
Company Imprints
Integrate new technology

Identification of preparer
Need mailpiece ID
Only 31% of reports identified preparer
     (up from 21% in prior blitz)

Customer notification with multiple reports

- Identification of entry point of mail
- Company Imprints
- Integrate new technology
- Identification of preparer
- Need mailpiece ID
- Only 31% of reports identified preparer
-      (up from 21% in prior blitz)
- Customer notification with multiple reports

**Identified Issues**

## Develop field awareness processes that promote consistent reporting from facilities to insure accurate view of data
establishes preparation impact standards
establishes universal problem descriptors

- establishes preparation impact standards
- establishes universal problem descriptors

**Action Items**

## BMA eMIR program enhancements (Fall 2005)
Historical eMIR information prompts focused verification
Additional verification for mailers with repeated eMIR issues
Additional postage assessed
eMIR response reports
national / area / district / facility views
performance reports

- Historical eMIR information prompts focused verification
- Additional verification for mailers with repeated eMIR issues
- Additional postage assessed
- eMIR response reports
- national / area / district / facility views
- performance reports

**Next Steps**

## Customer Communications
Share data with mailers at MTAC
Proactive communication to our large volume mailers
BME education programs
Presentations to Focus Groups, PCCs
Focus in BMA Days
Webcasts, telecons and handouts to BME personnel
“Perfect Bundle” poster and brochure

PostalOne! eMIR customer reports 
Mail Owner/Mail Preparer access to PostalOne! eMIR detailed reports now available

**Next Steps**

- Customer Communications
- Share data with mailers at MTAC
- Proactive communication to our large volume mailers
- BME education programs
- Presentations to Focus Groups, PCCs
- Focus in BMA Days
- Webcasts, telecons and handouts to BME personnel
- “Perfect Bundle” poster and brochure
- PostalOne! eMIR customer reports
- Mail Owner/Mail Preparer access to PostalOne! eMIR detailed reports now available

## PostalOne! eMIR Customer Reports

## PostalOne! eMIR Customer Reports - Aggregate

## PostalOne! eMIR Customer Reports – Individual Listing

## PostalOne! eMIR Customer Reports – Detailed Report

***PostalOne!***** eMIR Customer Reports – Detailed Report**

## To get access to your eMIR reports through the PostalOne! Mail Owner View

Apply online at usps.com → National & Premier Accounts → PostalOne! 
Contact our Customer Care Center at postalone@email.usps.gov
	     or 800-522-9085

- Apply online at usps.com → National & Premier Accounts → *PostalOne!** *
- Contact our Customer Care Center at _[postalone@email.usps.gov](mailto:postalone@email.usps.gov)_
- 	     or 800-522-9085

**Getting Access To***** PostalOne!***** eMIR Customer Reports**

## For questions on the Bundle Breakage Blitz, please contact: Bob Fisher at 202-268-4383 or Marc McCrery at 202-268-2704.  For eMIR questions, please contact: 

**For questions on the Bundle Breakage Blitz, please contact: ****Bob Fisher at 202-268-4383 or ****Marc McCrery at 202-268-2704.  ****For eMIR questions, please contact: **
**Susan Redman at ****202-268-8073**