# Presentation: 498334

## Data: The Critical Investment

***Ron Kistler***
***Program Manager***
***Affiliated Computer Services, Inc.***
***Fredericksburg, Virginia***

## Some Facts About Data

- Good Data Is the *Foundation* of Every System.
- If Maintained Properly, It’s *Life Is Longer* Than the System That Uses It or the Hardware It Runs on.

## Good Data Allows You To:

- Know Where Your Assets Are in Relation to Your Customers.
- Operate and Maintain Your System Efficiently.
- Operate Your Business Processes Effectively.
- Know Where Money Is Being Spent in Relation to Revenue.

## How Data is Perceived

- As Someone Else's Job
- The Maps Are Never Right
- There is Not Enough Time For It
- The Information Is Not Correct
- Technology Will Make Data Better
- A Time Consuming Process

## An Example:Medium Size Investor Owned Electric Utility

- 50,000 Square Mile Service Territory
- Approximately One Million Customers
- Eight Operating Divisions

## Customer/Developer Request

*An Example:**Medium Size Investor Owned Electric Utility*

## Customer/Developer Request
Designer/Estimator

- Designer/Estimator

*An Example:**Medium Size Investor Owned Electric Utility*

## Customer/Developer Request
Designer/Estimator
Survey/Right of Way

- Designer/Estimator
- Survey/Right of Way

*An Example:**Medium Size Investor Owned Electric Utility*

## Customer/Developer Request
Designer/Estimator
Survey/Right of Way
Construction

- Designer/Estimator
- Survey/Right of Way
- Construction

*An Example:**Medium Size Investor Owned Electric Utility*

## Customer/Developer Request
Designer/Estimator
Survey/Right of Way
Construction
Operations

- Designer/Estimator
- Survey/Right of Way
- Construction
- Operations

*An Example:**Medium Size Investor Owned Electric Utility*

## Customer/Developer Request
Designer/Estimator
Survey/Right of Way
Construction
Operations
Mapping

- Designer/Estimator
- Survey/Right of Way
- Construction
- Operations
- Mapping

*An Example:**Medium Size Investor Owned Electric Utility*

## Customer/Developer Request
Designer/Estimator
Survey/Right of Way
Construction
Operations
Mapping
Accounting/Records

- Designer/Estimator
- Survey/Right of Way
- Construction
- Operations
- Mapping
- Accounting/Records

*An Example:**Medium Size Investor Owned Electric Utility*

## An Example:Medium Size Investor Owned Electric Utility

*An Example:**Medium Size Investor Owned Electric Utility*

## An Example:Medium Size Investor Owned Electric Utility

*An Example:**Medium Size Investor Owned Electric Utility*

## An Example:Medium Size Investor Owned Electric Utility

*An Example:**Medium Size Investor Owned Electric Utility*

## An Example:Medium Size Investor Owned Electric Utility

*An Example:**Medium Size Investor Owned Electric Utility*

## An Example:Medium Size Investor Owned Electric Utility

*An Example:**Medium Size Investor Owned Electric Utility*

## An Example:Medium Size Investor Owned Electric Utility

*An Example:**Medium Size Investor Owned Electric Utility*

## An Example:Medium Size Investor Owned Electric Utility

*An Example:**Medium Size Investor Owned Electric Utility*

## OK . . . 

- So What's The
- Problem ? ? ?

## A Problem is:

## A Problem is:

- Timeliness
- of
- Data . . .

*A Problem is:*

## A Problem is:

- An Average of
- 6 Months - 1.5 Years

## Another Problem is:

*Another Problem is:*

## Another Problem is:

- COST . . .

- Data is a Major Investment !

## People
Work Processes 
Functional Requirements
“Higher Return” Applications 
“Phased” Approaches
Total Corporate Commitment
Data Maintenance

- Work Processes
- Functional Requirements
- “Higher Return” Applications
- “Phased” Approaches
- Total Corporate Commitment
***Data Maintenance***

*Where Should The Focus Be?*

## Who Is Responsible?

- Everyone
- in the
- Organization

## My Opinion . . . .

## Is Data A Corporate Asset?

***   ****Just as buildings, furniture, vehicles, or new computer systems are corporate assets.........*
*   ****DATA ***_***MUST***_*** BE CONSIDERED A SIMILAR KIND OF ASSET.***

## Protect the Investment

- Determine How Data Will Be Maintained Before Starting Conversion
- Ensure People Are Aware of It’s Importance
- Provide the Proper Training
- Reengineer the Work Processes
- Analyze Data Quality Often

## Benefits of Quality Data

-  Benefits Due to Increased Efficiency
-  Operational Benefits
-  Strategic Benefits

## Increased Efficiency

- Availability of Accurate and up to Date Information
- Resources Required for Map Updating Are Reduced
- Mobile Computing Is More Cost Effective Than Providing Paper Copies of Maps

## Operational Benefits

- Multiple Departments Will Access and Use the Same Geographic Data
- Information Available to Management
- Standardization of Data
- Quality Data Can Support:
- Scheduling Maintenance
- Maintenance Requirements Can Be Prioritized
- Strategic Planning Studies
- Etc....

## Strategic Benefits

- Building a Corporate Database
- Optimization of Business Processes
- Increased Orientation to the Customer's Needs
- Enhanced Decision-making Processes

## But, How

- Do People
-  Usually
- Work ? ? ?

## How People Usually Work.......

*How People Usually Work.......*

## Involve Data “Owners” and “Maintainers” in the Process
The Data Belongs to the Corporation
Recognize People for Hard Work
Data Maintenance Is Everyone's Job. Should It Be a “Condition” of Employment?
Executive Support

- The Data Belongs to the Corporation
- Recognize People for Hard Work
- Data Maintenance Is Everyone's Job. Should It Be a “Condition” of Employment?
- Executive Support

*How Can Attitudes Be Changed?*

## Economic

- Information

## Mid ‘90’s Survey

- Typical
- Project
- Cost
- Breakdown

- (Includes 133 Companies)

## Mid ‘90’s Survey

- Includes133 Companies

*Mid ‘90’s Survey*

## Data is a Major Investment !

- COST . . .

## Typical Investment Scenario

- Data Investment

## Typical Investment Scenario

- Benefit Attainment

## Typical Investment Scenario

- Data Investment

- Benefit Attainment

- I

## 	.1. Engineering Work Order Design
     2. Trouble-Call/Outage Analysis
     3. Engineering Analysis
     4. Work Management
     5. Conversion/Data Capture
     6. Field Automation	
     7. CIS Integration
     8. Facility Model Analysis/Planning	
     9. Facility Locating (GPS)
   10. Distribution Automation/SCADA Interface

-      2. Trouble-Call/Outage Analysis
-      3. Engineering Analysis
-      4. Work Management
-      5. Conversion/Data Capture
-      6. Field Automation
-      7. CIS Integration
-      8. Facility Model Analysis/Planning
-      9. Facility Locating (GPS)
-    10. Distribution Automation/SCADA Interface

*Applications Providing Strategic Benefits**:**       **(*GITA’s “Geospatial Technology Report”**, ***2nd Edition)**** ***

_***Top 10 Applications***_

## 	.1. Engineering Work Order Design
     2. Trouble-Call/Outage Analysis
     3. Engineering Analysis
     4. Work Management
     5. Conversion/Data Capture
     6. Field Automation	
     7. CIS Integration
     8. Facility Model Analysis/Planning	
     9. Facility Locating (GPS)
   10. Distribution Automation/SCADA Interface

- 	.1. Engineering Work Order Design
-      2. Trouble-Call/Outage Analysis
-      3. Engineering Analysis
-      4. Work Management
-      5. Conversion/Data Capture
-      6. Field Automation
-      7. CIS Integration
-      8. Facility Model Analysis/Planning
-      9. Facility Locating (GPS)
-    10. Distribution Automation/SCADA Interface

*Applications Providing Strategic Benefits**:**       **(*GITA’s “Geospatial Technology Report”**, ***2nd Edition)**** ***

_***Top 10 Applications***_

## 	.1. Engineering Work Order Design
     2. Trouble-Call/Outage Analysis
     3. Engineering Analysis
     4. Work Management
     5. Conversion/Data Capture
     6. Field Automation	
     7. CIS Integration
     8. Facility Model Analysis/Planning	
     9. Facility Locating (GPS)
   10. Distribution Automation/SCADA Interface

- 	.1. Engineering Work Order Design
-      2. Trouble-Call/Outage Analysis
-      3. Engineering Analysis
-      4. Work Management
-      5. Conversion/Data Capture
-      6. Field Automation
-      7. CIS Integration
-      8. Facility Model Analysis/Planning
-      9. Facility Locating (GPS)
-    10. Distribution Automation/SCADA Interface

*Applications Providing Strategic Benefits**:**       **(*GITA’s “Geospatial Technology Report”**, ***2nd Edition)**** ***

_***Top 10 Applications***_

## 	.1. Engineering Work Order Design
     2. Trouble-Call/Outage Analysis
     3. Engineering Analysis
     4. Work Management
     5. Conversion/Data Capture
     6. Field Automation	
     7. CIS Integration
     8. Facility Model Analysis/Planning	
     9. Facility Locating (GPS)
   10. Distribution Automation/SCADA Interface

- 	.1. Engineering Work Order Design
-      2. Trouble-Call/Outage Analysis
-      3. Engineering Analysis
-      4. Work Management
-      5. Conversion/Data Capture
-      6. Field Automation
-      7. CIS Integration
-      8. Facility Model Analysis/Planning
-      9. Facility Locating (GPS)
-    10. Distribution Automation/SCADA Interface

*Applications Providing Strategic Benefits**:**       **(*GITA’s “Geospatial Technology Report”**, ***2nd Edition)**** ***

_***Top 10 Applications***_

## If We Do It Right......

*If We Do It Right......*

## Real Benefits of . . . . .
Crews having more field time
Answering customer questions in moments
Knowing the cause of an outage quickly and sending the closest crew with the right materials and skills
Calling customers to tell them when power will be restored
Everyone looking at the same financial information.... from details to summaries
Selecting and selling the right products based on solid marketing information

**Crews having more field time**
**Answering customer questions in moments**
**Knowing the cause of an outage quickly and sending the closest crew with the right materials and skills**
**Calling customers to tell them when power will be restored**
**Everyone looking at the same financial information.... from details to summaries**
**Selecting and selling the right products based on solid marketing information**

*A Case Study - Benefits*

## “The Critical Investment”

*Data Then, Truly Is......*

## Thank You