# Presentation: 872277

## eGovernment Working Group 

Electronic Customer Statement Release

- Electronic Customer Statement Release

**March 10, 2004**

**U.S. Department of Agriculture**
**eGovernment Program**

## Agenda

**Customer Statement Demonstration**
**Q&A and Next Steps**

**Agenda**

**Notes:**
High energy Welcome.

Get jazzed.  

Good things are happening:

	EITIRB meeting tomorrow for 30 minutes exclusively on 	eGov

	EC and I will be meeting with DS ideally this week as well 	but may slip to next week

	Relatively positive feedback from OMB based on our 	efforts – only Yellow

Thanks for efforts to date.  Time to roll up sleeves again.

## Customer Statement Overview

## USDA Customer Statement

***“******The computer has already taken its place next to the plowshare and tractor as indispensable to farmers.******” ******	******	***
***	******-Anne Veneman, Jan 12, 2004 ***
***	****** ******Farm Bureau Convention, Honolulu, HI***

## What is the Customer Statement?

-      ***Secretary Veneman on January 12******th****** in her Remarks to The American Farm Bureau Federation 85th Annual Conference*** ***described the Customer Statement as******:***
- 	"Another feature [of my.USDA] will put a whole range of USDA services and programs into a single report at the fingertips of individual farmers.    "For instance, farmers will be able to view their contracts in various conservation programs, their payments under commodity programs and information on loans and crop insurance.   "Data can be cross-referenced with interactive maps of farm operations using geographic information systems, or what is commonly referred to as GIS technology with overlays for roads, soil types, water and other geographic features.   "Producers will also have quick and easy access, in a single gateway, to the volumes of maps and geospatial data generated by USDA.”

## Veneman Launches eGOV Initiatives To Meet The Needs Of USDA Customers - USDA Web site Gets New Look 

**Veneman Launches eGOV Initiatives To Meet The Needs Of USDA Customers - *****USDA Web site Gets New Look***

- "Veneman said that beginning today, visitors to the USDA website, www.usda.gov, will begin to see a new design, which is the first phase in efforts to make the website a more powerful and improve access to USDA information and science.
- The new look will be followed by improved functionality," Veneman said. "We will continue adding features for users, culminating in August with the launch of 'MyUSDA.gov' to provide a customized version of the USDA homepage for individual users based on their unique needs."*Other features that users will see soon include a "customer statement." Customer statements will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers. For instance, farmers would be able to view their contracts in various conservation programs, payments under commodity programs and information on loans and crop insurance**.*Veneman said that farmers and ranchers will even be able to cross-reference that data with interactive maps of their operations using geographic information systems, or GIS, technology with overlays for roads, soil types, water and other geographic features. "Producers will have quick and easy access in a single gateway to the volumes and volumes of maps and geospatial data generated by USDA," Veneman said. "Instead of traveling to a county office, farmers and ranchers will be able to log on from a computer to apply for loan deficiency payments over the Internet.  The goal is to provide integrated service around customer needs.....

- WASHINGTON, January 12, 2004 – Agriculture Secretary Ann M. Veneman today announced that eGovernment initiatives would be a special focus of the U.S. Department of Agriculture in 2004.

## Goals--to provide integrated service around customer needs

- Integrate with my.USDA portal
- Provides USDA customers’ “One-Stop” access to USDA program participation information – *their Bank Statement with USDA*
- Leverage USDA investment in eGovernment and support more efficient operations (uses eAuthenication User ID and password)
- Provide quick and easy access to data from multiple USDA agencies in a single report
- Look and Feel of new USDA.gov

## Features of the Summary Statement

- Address or contact information (USDA ID)
- Farm Bill Conservation Contracts (limited number of programs) (FSA and NRCS)
- Commodity Payments from FSA Data Warehouse (FSA)
- Links to Conservation Plan data (NRCS)
- Drill down capability for some components of Statement into contract and Payment Data warehouses
- Address and contact information for Service Centers

**Features of the Summary Statement**

## Additional Features

- Conservation Plan Data from NRCS’s National Conservation Planning Database
- Farm Loan Data (FSA)
- PDF Version of Customer Statement Report

**Additional Features**

## Target Features for April-June (3rd Quarter) Releases

- User profile management
- Customize content
- Allow producer to grant access to other parties based on USDA ID
- Crop Insurance Summary
- Farm Bill Conservation Contracts (additional programs)
- RESNOD Collection (pending approval)

## Target Features for July-September (4rd Quarter) Releases

- Integrate with My.USDA.gov
- Enhanced Maps and Data links
- Integrated Tools such as Farm Loan Calculator
- FSA Enhanced DOQ’s and Land Unit
- More TBD

## Customer Statement “Spotlight” on USDA Home Page

## Customer Statement Home Page

**Customer Statement Home Page**

- In January, Agriculture Secretary Ann M. Veneman today announced that e Government initiatives would be a special focus of the U.S. Department of Agriculture in 2004. The USDA Customer Statement is part of this effort and brings to the farmer un-precedented access to their business activities with USDA 24 hours a day, 7 days a week.  The Customer Statement, "will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers.“
- The Customer Statement allows farmers to view (a) their participation and application status in various conservation programs, (b)payments associated with commodity and conservation programs, (c)information on farm loans and crop insurance, and (d) conservation plan and land unit information.  The Customer Statement will be a focal point for providing farm producers access to their USDA information and facilitate doing online business with USDA.

- New USDA “Look and Feel”

## Customer Statement will be accessed using secure login/password 

**Customer Statement will be accessed using secure login/password **

- In January, Agriculture Secretary Ann M. Veneman today announced that e Government initiatives would be a special focus of the U.S. Department of Agriculture in 2004. The USDA Customer Statement is part of this effort and brings to the farmer un-precedented access to their business activities with USDA 24 hours a day, 7 days a week.  The Customer Statement, "will put a whole range of USDA services and programs into a single report at the fingertips of agricultural producers.“
- The Customer Statement allows farmers to view (a) their participation and application status in various conservation programs, (b)payments associated with commodity and conservation programs, (c)information on farm loans and crop insurance, and (d) conservation plan and land unit information.  The Customer Statement will be a focal point for providing farm producers access to their USDA information and facilitate doing online business with USDA.
- In the future, Veneman said that farmers and ranchers will even be able to cross-reference that data with interactive maps of their operations using geographic information systems, or GIS, technology with overlays for roads, soil types, water and other geographic features. New features will be added to the Customer Statement weekly as they are developed.
- Confidentiality is a key feature of the Customer Statement.  Just link your bank, only you or someone your authorize (using your USDA ID) will be able to see your Statement and your business transactions with USDA.

- Customer uses eAuthentication login/password

## Customer Statement (CS) Process Diagram

- Service Center

- Customer Statement and Agency Systems

**Customer Statement (CS) Process Diagram**

- Completes Online Level 2 eAuthenication request for User Id and password

- USDA ID Database

- Identity Checks Customer and activates Level 2 Account

- Logs into Customer Statement from CS Home Page

- Customer Statement system issues USDA ID

- Service Center links eAuth account to customer database (ie SCIMS)

- Goes to USDA Office for identity check

- Learns about Customer Statement from USDA Home Page

- Sets up Customer Profile

- Views Statement

- Email Confirming Level 2 Account

- Email to Customer confirming account activation

- FSA Payment Data Warehouse

- Geospatial Data Warehouse

- FSA Farm Loans

- NRCS POINTS Data Warehouse

## Statement Components

- Address and Contact Information

- Conservation Contract Information
-     (ie EQIP, AMA, EQIP)

- Account Summary of Payments

- Crop Insurance

- Land Unit Data

- Customer Loans

- Service Center Contacts

## Customer Statement

- Provides Conservation Program data:
- Contract amounts
- Payments
- Contract  balances

## Customer Statement (more)

- Commodity and Conservation Payments (FSA Data Warehouse)

## Customer Statement (more)

- Conservation Plan Data

- Farm Loan Program data

## Maps and  Data linked to Customer

- Farm Map Data

## USDA ID Business Cards

- Sandy Farmer
- 123 Shady Lane
- Eden, ID 70523
- 907.721.1538 (day)

- SFarmer@hotmail.con

- USDA-id: 437-FXB

**Sandy Farmer**

-  Contains User ID (License Plate Coding)
-  Facilitates exchange of USDA ID with offices, partners, Technical Service Providers for data tracking
- Provides incentive to keep information current

## Additional Maps and Data Features

- March

- March

- August

- 2005

## In August Customer Statement will leverage My.USDA.gov Portal 

- August

## Slide 24

## USDA Customer

- _USDA ID_

- SCIMS
- NASS-Cust
- APHIS-Pharm
- WebCAAF

-  Service Center

- Cust ID

- Customer

- Affil ID

- Affiliate

- Cust ID

- Customer

- Affil ID

- Affiliate

- Cust ID

- Customer

- Affil ID

- Affiliate

- NASS

- FS

*USDA Customer*

-  Service Center

- Cust ID

- ProTracts

- SSN

- FSA W/H

- Census

- Statistics

- Timber

- NASS

- FS

- Cust ID

- State ID
- County ID

- State ID
- County ID

- USDA ID

- STATEMENT
-       MGR

- Record Agencies and User Program Participation.  Store User Statement Customization

- Database

- Natl Fire Plan

- Forest ID

- Relationships

- _USDA ID_
- _USDA ID_
- _Rltn Type_

- Statement Specs

- _USDA ID_
- _Agencies_
- _Programs_

**Agency Business Applications**

**Customer  RSNOD**

- _USDA ID_
- Race(s)
- Gender
- Natl Origin
- Disability

**Agency User Databases**

- RSNOD
-   MGR

- Updates and Access
- to RSNOD Data

**Customer Accessible Applications**

**Statement Personalization**

- Business/Individual

- Search Criteria

- eAuthID

- eAuth

## USDA ID Business Cards

- OPT card owner LINE 2

- Sandy Farmer
- 123 Shady Lane
- Eden, ID 70523
- 907.721.1538 (day)
- Optional Line 3

- SFarmer@hotmail.com

- USDA-id 437-FXB

- Opt Card owner line 1

- B

- A

- D

- C

- E

- F

- G

- I

- H

- A: License plate like coding of the USDA Customer ID
- B,C,I: optional information (Company Name, slogan), D: Customer name
- E,H,G: Customer declared contact information, F: USDA provided picture

**USDA ID Business Cards**

## Agenda

**Customer Statement Demonstration**
**Q&A and Next Steps**

**Agenda**

**Notes:**
High energy Welcome.

Get jazzed.  

Good things are happening:

	EITIRB meeting tomorrow for 30 minutes exclusively on 	eGov

	EC and I will be meeting with DS ideally this week as well 	but may slip to next week

	Relatively positive feedback from OMB based on our 	efforts – only Yellow

Thanks for efforts to date.  Time to roll up sleeves again.

## Questions and Answers

## Next Steps

**New EGWG Schedule: 2****nd**** and 4****th****  Wednesday of every month**
**Next EGWG Session**
- 	*Date*: March 24, 2004.
- 	*Time*: 11:00 AM – 12:00PM EST
-     *Location*: S107
- 	*Topic*: Smart Choice Strategic Initiatives Update
**eAuthentication - Release 2 Screens Review Meeting**
-     *Date*:  Monday, March 22, 2004
- 	*Time*:  2:00 PM EST
-     *Location*: S107