# Presentation: 680392

## Overview of Mid-Year Progress Report on 
GPEA Implementation Activities

Nancy Sternberg

**GPEA Implementation Activities**
- Nancy Sternberg

## Integrated eGovernment Reporting – Overview

**Agency eAuthentication Reporting**

**Agency eGovernment Tactical Plans**

**Agency GPEA Submissions**

**All Key eGovernment Information Collected in a Single Report**

**Information Value Chain**

**Agency eGovernment Report**
**GPEA reporting on a **_**form-by-form**_** basis, including agency status and plans for reaching compliance**
- Refined/prioritized list of agency eGovernment initiatives with budget estimates and project milestones
- Detailed agency eAuthentication requirements
- Data necessary to develop the Information Value Chain
- Serves as the basis for future quarterly eGovernment reports

## Integrated eGovernment Reporting – Greater Detail

- Previously, GPEA compliance data was gathered at a Paperwork Reduction Act (PRA) “transaction” level
- Integrated eGovernment Reporting required GPEA compliance information on a form-by-form or customer interaction basis
- This “new scale” should be considered when comparing Integrated eGovernment Reporting data with information collected in September 2002

**469 PRA Transactions**

**3,146 GPEA Customer Interactions**

##                         Integrated eGovernment Reporting – GPEA Compliance

- Based on the greater detail gathered through the Integrated eGovernment Reporting process, the Department’s GPEA compliance estimates have been revised from 58 to 36 percent.
- The most frequent justifications for identifying a customer interaction as “not practicable” for meeting GPEA include:
- Delivery of products/services through an intermediary
- Physical restrictions
- Face-to-face requirements

- GPEA Compliance Status

##                             Integrated eGovernment Reporting – eAuthentication

- Of the 3,146 customer interactions identified, agencies indicate that 1,400 (45%) will require some form of electronic signature capability.
- Twenty-two percent do not require electronic signature and 33% customer interactions were incomplete or are still under evaluation.*	*

- eSignature Needs

## GPEA Implementation Progress Reports

**Mid-Year Progress Report on Implementing GPEA, March 2003**

| 354 | (11%) |
| --- | --- |
| 774 | (25%) |
| 422 | (13%) |
| 1,596 1 | (51%) |
| 3,146 | (100%) |

| 77 | (16%) |
| --- | --- |
| 194 | (41%) |
| 24 | (5%) |
| 174 | (37%) |
| 469 | (100%) |

| Transactions Completed to Date: |
| --- |
| Transactions to be Completed by 10/2003 |
| Transactions to be Completed after 10/2003 |
| Transactions that will not be Completed |
| Total |

**Annual Progress Report on Implementing GPEA, September 2002**

- 1

- This number represents an aggregate of customer interactions that agencies indicate will not offer an
- electronic transaction as well as those interactions that are incomplete.

## The Transformation Continuum  

**Inter-agency Unification**

**Complexity**

**Value**

**The Transformation Continuum****  **

- Copyright 2001 Accenture.  All rights reserved.

**GPEA**
**Compliant**

**12%**

**32%**

**9%**

**1%**

**0%**

- What level of electronic interaction
- will agencies be offering customers?

**Notes:**
Most of HUD’s current eCommerce activities are largely in the publish and interact and to some extent transact phases. Rising customer expectations will necessitate that HUD continue to move up the eCommerce continuum to the integrate and transform stages, which will require the further evolution of current initiatives as well as bold new initiatives. 
Rising Customer expectations as Gloria and Cass Addressed...in addition...(AC Survey Highlights...2 or 3)...

## Integrated eGovernment Reporting – Next Steps

- Agencies should continue work towards completing the GPEA Compliance Project Plans and updates to the eGovernment Tactical Plans; please submit these as soon as possible.
- The eGovernment Team will be developing comprehensive feedback and analyses of the information provided.  Follow-up meetings with most agencies will commence in the near future to resolve GPEA compliance questions and refine electronic signature requirements.
- GPEA compliance commitments recorded in the data spreadsheets will be referenced in the Paperwork Reduction Act (PRA) approval process during the review of information collection packages as well as in the regulatory review process.
- The updated eGovernment Tactical Plans will become the new baseline for measuring agency eGovernment activity and progress through a quarterly reporting process.