# Presentation: 656268

## Headquarters    Operations

-      Town Hall
-       June 24, 2008

## ~ ~ AGENDA ~ ~

**Welcome and Overview****	****                      ****	****	****	****Chris Jedrey**
**Customer Service Awards****	****	****       ****	****	****	****Margie Team**
**Budget Management and Systems Support****	****	****	****Dennis Bridge**
**Shared Services/ NSSC            ****	****        ****	****	****	****Frank Prochaska**
**Facilities and Administrative Services****	****       ****	****	****Judy Jackson**
**Equal Opportunity and Diversity Management     ****	****	**** Ralph Suris**
**Human Resources ****	****	****	****           ****	****	**** Leah Hollander**
**Information Technology and Communications     ****	****	**** Les Newell****	**
**Procurement ****	****	****	****	****	****	**** Delia Robey**
**Logistics****	****	****	****	****	****	****	**** Marilyn Tolliver**
**HQ Ombudsman****	****	****	****	****	****	**** Carl Poleskey**
**Closing Remarks****	****	****	****	****	****	**** Chris Jedrey**
**Questions/Comments                                         **

## Headquarters Operations

***HQ Equal ***
***Opportunity ***
***& Diversity ***
***Management**** *
***Ralph Suris***

***HQ Information ***
***Technology & ***
***Communications***
*** ***
***Les Newell***

***HQ Human ***
***Resources***
***Management ***
***Leah Hollander***

***HQ Facilities & ***
***Administrative ***
***Services***
***Judy Jackson***

***Logistics ***
***(GSFC/Code 230)***
***Marilyn Tolliver***

***Procurement***
***(GSFC Code 200)***
***Leigh Anne***
*** ******Giraldi***
*** ***

**Headquarters Operations**

- Budget Management and Systems Support, Dennis Bridge
- NSSC, Frank Prochaska

## Our Goals

- Ensure NASA Headquarters has the facilities, services, and resources to successfully accomplish the management and oversight of NASA and to achieve the U.S. Vision for Space Exploration
- Provide high-quality customer service with a focus on personal interaction with our customers
- Embrace and enable creativity and innovation in executing our responsibilities

##  Customer Service Awards

**Margie Team**

## Director, Dennis Bridge

**Director, Dennis Bridge**

**Budget Management, Ruth Krat**

**Business and Administrative Systems, Roger Sachse**

**Travel Office Team, Barbara Birch**

**Payroll Processing & Web Tads Support, Pam Fetters**

## Primary Functions:

Management of Corporate Management and Operations Budget function
HQ Civil Service Labor and Other Personnel Costs
Travel
HQ Operations
Mission Support Offices
Business and Administrative Systems Support
Support for automated systems including SAP Core Finance, Travel Manager, Web TADs, Business Warehouse
Help Desk Operations, training, communications, reports development
Systems implementation and upgrade
Travel Office
Travel Manager Operations
Travel order processing
Travel Card Program management
Payroll Processing
WebTADS Administration
Bi-weekly payroll processing support

**Management of Corporate Management and Operations Budget function**
- HQ Civil Service Labor and Other Personnel Costs
- Travel
- HQ Operations
- Mission Support Offices
**Business and Administrative Systems Support**
- Support for automated systems including SAP Core Finance, Travel Manager, Web TADs, Business Warehouse
- Help Desk Operations, training, communications, reports development
- Systems implementation and upgrade
**Travel Office**
- Travel Manager Operations
- Travel order processing
- Travel Card Program management
**Payroll Processing**
- WebTADS Administration
- Bi-weekly payroll processing support

**Budget Management and Systems Support**

## Current Initiatives:
100% obligation of FY 2008 corporate funds by
	September 30, 2008
Implementation of new e-Travel System 
Pilot implementation at KSC currently underway
HQ and other Centers will implement system in October
Impact on all HQ offices and travelers
System is more complex than current GELCO Travel Manager System
Likely requirement to identify key personnel in HQ offices to serve as “preparers”
More information will be forthcoming
Transition of Accounts Payable function from GSFC Regional Finance Office to the NSSC in August
Changes in process and procedure for COTRs and other individuals who approve invoices for payment

**100% obligation of FY 2008 corporate funds by**
**	****September 30, 2008**
**Implementation of new e-Travel System **
**Pilot implementation at KSC currently underway**
**HQ and other Centers will implement system in October**
**Impact on all HQ offices and travelers**
**System is more complex than current GELCO Travel Manager System**
**Likely requirement to identify key personnel in HQ offices to serve as “preparers”**
**More information will be forthcoming**
**Transition of Accounts Payable function from GSFC Regional Finance Office to the NSSC in August**
**Changes in process and procedure for COTRs and other individuals who approve invoices for payment**

**Budget Management and Systems **
**Support**

## NSSC

**Director, Customer Satisfaction and Communication**
**Frank Prochaska**

## NSSC Vision and Mission

**NSSC Vision and Mission**

**Notes:**
This slide contains a graphic with the following information:
Vision
Unparalleled Service

To provide timely, accurate, high quality, cost effective, and customer focused support for selected NASA business and technical Services.
Mission

## What is the NASA Shared Services Center (NSSC)?

**What is the NASA Shared Services Center (NSSC)?**

**Consolidates activities into a separate, **
**	****independent NASA Service Center**
**Performs a variety of transactional and **
**	****administrative activities in four lines of **
**	****business: **
**Financial Management**
**Accounts Payable and Accounts Receivable**
**Payroll Processing**
**Human Resources**
**Benefits Counseling**
**Personnel Action Processing**
**Procurement**
**Grants Processing**
**Information Technology **

**Notes:**
Background Image: 

Graphic Representation:  The Ares V heavy-lift launch vehicle could put cargo needed for moon missions in Earth orbit.

There is an image of a white building on the bottom of this slide

## Facilities & Administrative Services Division

**Emergency Management and Administrative Services Branch**
**Branch Chief, Dave Redman**

**Facilities Management and Space Planning Branch**
**Branch Chief, Marla Neustadt**

**Director, Judy Jackson**

## Agency Passports and Visas
	Process Agency passports and visas requests to assist our customers in meeting their foreign travel requirements; Processing time lines set by the State Department and each Embassy

Parking and Fare Subsidy Program
	Provide in-building parking for HQ personnel and visitors ; Manage transit fare subsidy program 

Emergency Preparedness Program
	Continuity of Operations Planning; Planning and response to building emergencies 

Facility Operation and Lease Management
	Manage the day-to-day operation of the Headquarters facility
	Manage HQ lease of approximately 450,000 square feet of rentable space  

Occupational Health
      Employee assistance program; Health Unit services; Fitness Center

Safety
	Coordinate office space safety inspections, develop corrective action plan and correct deficiencies; Report mishaps; Coordinate occupant emergency plan

**	****Process Agency passports and visas requests to assist our customers in meeting their foreign travel requirements; Processing time lines set by the State Department and each Embassy**
**Parking and Fare Subsidy Program**
**	****Provide in-building parking for HQ personnel and visitors ; Manage transit fare subsidy program **
**Emergency Preparedness Program**
**	****Continuity of Operations Planning; Planning and response to building emergencies **
**Facility Operation and Lease Management**
**	****Manage the day-to-day operation of the Headquarters facility**
**	****Manage HQ lease of approximately 450,000 square feet of rentable space  **
**Occupational Health**
**      ****Employee assistance program; Health Unit services; Fitness Center**
**Safety**
**	****Coordinate office space safety inspections, develop corrective action plan and correct deficiencies; Report mishaps; Coordinate occupant emergency plan**

**Facilities & Administrative Services Division**

## Facilities & Administrative Services Division

- How do you request services:
- 	Stop by, we are located in room 1C40, ground floor across from the NASA Federal Credit Union
- Use the Website:  http://oim.hq.nasa.gov/oia/hqfac/
- Request services on line through the Facilities Help Desk:
- 	http://heckler.hq.nasa.gov/fhds/login.cfm
-  Or dial  358-HELP (4357) Option 3

## Equal Opportunity and Diversity 

- Management Division

**Director, Ralph Suris**

## Provide for EEO complaint processing       

**  ****including alternative dispute resolution**
**Coordinate the provision for reasonable         **
**  ****accommodations**
**Conduct detailed demographic and diversity    **
**  ****analyses to assist with workforce planning**
**Conduct Special Emphasis Programs **
**   ****required by executive orders and statutes**

**Equal Opportunity and Diversity    Management Division**

## Director, Leah Hollander

- Management Division

**Director, Leah Hollander**

**Deputy Director, Yvette Coles**

**Operations Branch**
**Branch Chief, Walita Wilkins**

**Management and Programs Branch**
**Branch Chief, Donna Burgess**

## The Human Resources Management Division (HRMD); Your Strategic Partners

**Established in Professionalism, Driven by Results, Motivated by Excellence, Stimulated by Ingenuity, and Guided  by Integrity. We Help our customers achieve their Human Capital needs and goals. **
**The Human Resources  Management Division contributes to the Headquarters’ mission by developing and implementing HR Programs that support and advance the success of NASA and its employees, administered with sensitive and professional service.**
***Excellence With Dynamic Results***

## How Does HRMD Support You Throughout Your NASA Career?

**Notes:**
This slide contains a graphic with the following information:
There are three rows of images with text inside of the images.
Working from left to right, the top row of images: 
Image: Medal, Text: Performance Management and Awards Program
Image: Help Wanted advertisement, Text: Staffing your Organization
Image: Woman giving a presentation, Text: Training and Professional Development
Working from left to right, the middle row of images:
Image: Laptop computer, Text: HR Reporting and Systems
Image: Book with pen, Text: Policies and Procedures
Image: Woman on the phone, Text: Employee Sustainment
Bottom image:
Image: Man with a spotting scope, Text: Workforce Planning, Analyzing and Forecasting

## HQ Human Resources Management Division – Working For You!

**Notes:**
This slide contains a graphic with the following information:
There is a bulls-eye shaped graphic with two rings and a yellow circle in the middle.
The outer ring has the following text, beginning clockwise: HR Policy, Workforce Reporting, HR Systems, Research – ID Best Practices, HC Projects, Workforce Analysis
The inner ring has the following text, beginning clockwise: Classification, Benefits, Staffing, Recruitment Services, Personnel Action Processing
The yellow circle in the middle has the following text: NASA Headquarters
There are three ovals stacked on top of each other in the lower right hand side of the slide.
The top most oval has the following text: Framework/ Environment
The middle oval has the following text: HR Service Delivery
The bottom most oval has the following text: “Point of Service Delivery” 

## How You Can Reach Us...

**Physical:** **The Human Resources Management Division is located in Suite 4N11 near the west end of the HQ building **
**General Website and Program Contacts:**
** ****	**_[https://hcie.nasa.gov/portal/server.pt](https://hcie.nasa.gov/portal/server.pt)_
**Main Phone:    202-358-1998**

## Director, Les Newell

- Communications Division

**Deputy Director, Victor Thompson**

**Operations and Engineering Branch**
**Branch Chief, Dennis Groth**

**Director, Les Newell**

**Customer Service Branch**
**Ray Johnston (Acting)**

##      At NASA HQ the Information Technology and Communications Division Provides You Services and Support via:

    Headquarters Information Technology Support Services (HITSS):
IT Security; Systems Engineering; Operations and NHCC Support; Multimedia Services; Application and Web Development; Project Management; Infrastructure Services; Catalog Sales and Customer Support

	Outsourcing Desktop Initiative for NASA (ODIN):
Desktops (PCs and MACs); Personal Digital Assistant's) (PDAs); Cell Phones; Catalog Sales; Printer Services and Help Desk

	Communications Support Services Center (CSSC):
Graphic Design; Web Design; Multimedia Design; Animation; Document Services; Printing Services; Duplication Services; Exhibit Design; Creative Writing and HQ Telephone Directory

**    **_**Headquarters Information Technology Support Services (HITSS):**_
**IT Security; Systems Engineering; Operations and NHCC Support; Multimedia Services; Application and Web Development; Project Management; Infrastructure Services; Catalog Sales and Customer Support**
**	**_**Outsourcing Desktop Initiative for NASA (ODIN):**_
**Desktops (PCs and MACs); Personal Digital Assistant's) (PDAs); Cell Phones; Catalog Sales; Printer Services and Help Desk**
**	**_**Communications Support Services Center (CSSC):**_
**Graphic Design; Web Design; Multimedia Design; Animation; Document Services; Printing Services; Duplication Services; Exhibit Design; Creative Writing and HQ Telephone Directory**

**Information Technology and Communications Division**

##  Headquarters

- Procurement

**Headquarters Mission Support Procurement Office**
**Procurement Manager, Dean Patterson**

**HQ Program Support and Grant Operations Procurement Office**
**Procurement Manager, Delia Robey**

**Associate Division Chief, Leigh Anne Giraldi**

## PROCUREMENT

## Logistics

**Marilyn Tolliver**

## GSFC Logistics Services for NASA HQ 

**4 Major Areas of Support**
-  Supply and Equipment Management - HQ SEMO Role
- Supply purchases, central receiving, property management, equipment inventories, warehousing and storage
- POC – Vacant (Sara Jensen Acting)
-  Industrial Property - HQ Industrial Property Officer Role
- Reviews of NASA HQ contracts for property guidance and clauses
- POC – Sherry Pollock
-  Property Disposal - HQ Property Disposal Officer Role
- Property disposal and reutilization, property sales, school donation programs
- POC – Jack Cronise
-  Transportation - HQ Transportation Officer Role
- Pick up and delivery, shipping/traffic management, vehicle management, travel services, executive drivers and couriers
- POC – Clint Green

##  Integrated Asset Management

Transitioned to Agency’s new IAM System 
Tool for property custodians and end users N-PROP:
Tracking and managing equipment online
Reassignments
Request property tags
Excess turn-ins
Request for Property passes
Transfers
Disposal

Desk Top Ordering for Office Supplies

Provides “front-end” order entry screen designed specifically for NASA HQ users
All orders require review and approval by designated approvers (Terry, Rhonda or Alice)
Approvers can modify quantities and delete line items prior to submitting to AMMS
Only designated approvers can actually submit orders into AMMS

-  _**Integrated Asset Management**_
- Transitioned to Agency’s new IAM System
- Tool for property custodians and end users N-PROP:
- Tracking and managing equipment online
- Reassignments
- Request property tags
- Excess turn-ins
- Request for Property passes
- Transfers
- Disposal
_**Desk Top Ordering for Office Supplies**_
- Provides “front-end” order entry screen designed specifically for NASA HQ users
- All orders require review and approval by designated approvers (Terry, Rhonda or Alice)
- Approvers can modify quantities and delete line items prior to submitting to AMMS
- Only designated approvers can actually submit orders into AMMS

_**NASA HQ Mass Transit Subsidy Program**_
- NASA HQ has completed its transition from paper fare cards to the new SmartBenefits process for receiving the mass transit subsidy (maximum subsidy of $115/month).
- SmartBenefits is a process whereby employers have the dollar value of employees' monthly Metrochek commuter benefits loaded electronically onto the employees’ SmarTrip cards
- The SmarTrip cards can be used for Metrorail, Metrobus, and most local mass transit systems.
- Approximately 400-500 people have attended the six town hall meetings  held this year to educate employees on the new process.
- Employees enroll in the program via an on-line application.
- Approximately 650 employees are in the program.
- The HQ Transportation Officer manages the program for NASA HQ.

**Notes:**
There are two images at the bottom of this slide:
A screen shot an application is on the left
A graphic of “Smart Benefits” with two Metro cards is on the right

##          		      Headquarters  Ombuds                                 Carl Poleskey                                  Room 4E74                                (202) 358-0791            NPD 2025.1 - NASA Ombuds Program

##  Questions ?