# Presentation: 445848

## 4  System Installation & Maintenance

***4  System Installation & Maintenance***

**1   Introduction**
**2  Generic CVIEW HW & SW Spec**
**3  Communication Options**
**4  System Installation & Maintenance**
**5  Frequently Asked Questions (FAQ)**
**6  CVIEW Schedule**

**4.1  Option 1: CVIEW Turn-key Installation **
**4.2  Option 2: State-based Installation**
**4.3  LSI Development**

## Option # 1: CVIEW Turn-key Installation

**System installation & maintenance options include:**
**Issuing and evaluating a Request for Quote (RFQ) for system hardware and software**
**Procuring system hardware and software on the state’s behalf**
**Providing initial installation, configuration, and system check-out**
**Providing hardware and software maintenance and help-desk support for a contractually agreed upon period of time **
**Providing a Legacy System Interface (LSI) development course**
**Estimated cost range for installation & maintenance services, depending on options, is $50K-100K/year**

**Turn-key Installation Description**

## Option # 1: CVIEW Turn-key Installation

**The RFQ will specify that a TBD number of CVIEW systems will be procured for states electing the CVIEW Turn-key Installation & Maintenance option; a better pricing structure will be achieved with increased volume**
**The RFQ will be evaluated based on cost, delivery schedule, and maintenance contract options**
**CVIEW hardware and software will be exclusively procured from the winning vendor(s) for a one year period after which the RFQ will be re-competed**
**Issuance of the RFQ and its evaluation will be the responsibility of JHU/APL**
**CVIEW system hardware and software procurement will be the responsibility of the Scientific Applications International Corporation (SAIC) under subcontract to JHU/APL**

***RFQ for CVIEW Hardware & Software***

## Option # 1: CVIEW Turn-key Installation

**a detailed listing of system hardware and software components**
**an installation guide for installing and configuring system hardware and software**
**a communications guide detailing the communications methods supported by the CVIEW system and recommendations regarding the establishment of communications contracts with network service providers**
**Install and configure the CVIEW system in the state and provide system checkout support**

**CVIEW System Installation**

## Option # 1: CVIEW Turn-key Installation

**Providing all hardware maintenance for a contractually agreed upon period of time **
**Providing all commercial-off-the-shelf (COTS) and CVIEW software maintenance for a contractually agreed upon period of time**
**Providing a help-desk service for a contractually agreed upon period of time**
**Providing a Legacy System Interface (LSI) development course to facilitate the creation and installation of LSI modules into the state’s CVIEW system in order to interface with state legacy systems**

**CVIEW System Maintenance**

## Option # 2: State-based Installation

**Option 2 is not recommended because it contains no provisions for installation support, technical support, software maintenance, software upgrades, etc.**
**The state would be provided with the CVIEW Installation Kit**

**State-based Installation Description**

## Legacy System Interface (LSI) Development

**LSI’s are not required when data exchange is performed via the CVISN 285 X12 EDI transaction set**
**LSI development can be accomplished directly by the state’s information systems staff or by out-sourcing the task to an independent contractor, e.g. SAIC**
**If LSI development is to be out-sourced, an independent contract must be established between the state and the development contractor, i.e. this work is outside the scope of the CVIEW Turn-key Installation option**

**LSI Development Description**

## This page was intentionally left blank