# Presentation: 131017

## FECA: Moving Forward

- An Overview of Coming Initiatives in FY2008

## FECA Program Performance in FY2007

- SHARE Goals
- GPRA Goals
- FECA Program Performance Statistics

## GPRA Goals

- LPD (All-government, USPS)
- Periodic Roll Review Savings
- Medical Cost Containment
- Communications
- Increase EDI
- Improve Telephone Response Time
- Improve First Call Resolution
- Maintain Quality Responses

## Lost Production Days

- LPD All-Gov’t (less USPS) - Met
- 		Goal:   49		Results:   46.3
- LPD USPS – Not Met
- 		Goal:  129.8		Results:  135.2

## Program Savings Goals

- 		Periodic Roll Review Savings - Met
- Goal:  $8 million		Results:  $17.1 million
- Medical Cost Management - Met
- Goal:	 8.5%		Results:  7.2%

## Communications Performance

- Expand EDI\Claims Access  - Not Met
- Average Call Wait Time – Met
- Average Response Time – Met
- Maintain Call Quality – Met
- Improve Same Day Response - Met

## FECA Program StatisticsCases Created FY2006-FY2007

## FECA Program Statistics

- Traumatic Case Processing
- National Average:  97.5% - FY07 Standard:  90%
- Extended Case Processing
- National Average:  83.3% - FY07 Standard:  75%
- Periodic Roll Management Resolutions
- Goal:  2342     	Results:  3678      % Dev.:   57%
- QCM
- Goal:  156       Results:  148

## QCM LPD Trends

- QCM* *LPD* *Trends
*QCM Lost Production Days*
***Within first year of FECA Wage-Loss compensation***

## Goals and Strategies for FY2008

- Expand Access to and Sharing of Information
- Ensure System and Data Integrity
- Explore Process Improvements
- Improve Customer Service
- Enhance Program Training Support

## I. (a) Expand Access to Information

- Goal: To Increase Claimant Access to case information by 40% in FY2008.
- Create secure link to Claimant Query System (CQS) through personnel platforms such as National Finance Center (NFC), Employee Express and other agencies applications.

## CQS Features

- Provides the user with specific compensation payment information (compensation payment history).
- Provides the user with the status of CA7 forms received in the district office.
- “Bill Inquiry” link redirects the user to the ACS Web Bill Processing Portal.

## Agency Query System

- Expand reporting capability of AQS through such improvements as...

## Slide 15

## If a claimant has received compensation, the payments will be listed at this screen. The enhanced AQS will allow users to click on a particular payment to view a copy of the actual payment setup sheet—as demonstrated in the next slide.

## New AQS Fiscal Data Features

- Ability to see at-a-glance:
- Detailed compensation data
- Weekly Pay Rate
- Effective Pay Rate Date
- Intermittent Periods Paid
- Work/Calendar Days
- Detailed Health Benefit data
- Detailed Life Insurance data

## Physician On-Line Look-UpPOLL-Up

- New feature accessible through the ACS portal (http://owcp.dol.acs-inc.com) will allow claimants to identify ACS-registered physicians by location and specialty.

## I. (b) Expand Information Sharing with the Agencies

- Goal: To expand EDI capability with agencies by 4% in FY2008 through:
- increased EDI CA1 and CA2 filings;
- expansion of EDI to CA7 filings;
- exploration and deployment of XML technology.

## 	XML is a text-based markup language that is fast becoming the standard for data interchange on the Web. Since XML is not a binary format, files can be created and edited with anything from a standard text editor to a visual development environment. Having XML on the front end of a database makes it possible to efficiently store large amounts of XML data as well. So XML provides scalability for anything from small configuration files to a company-wide data repository. 

- 	XML is a text-based markup language that is fast becoming the standard for data interchange on the Web. Since XML is not a binary format, files can be created and edited with anything from a standard text editor to a visual development environment. Having XML on the front end of a database makes it possible to efficiently store large amounts of XML data as well. So XML provides scalability for anything from small configuration files to a company-wide data repository.

## Results for Agencies Using EDI to submit CA-1’s 

*Results for Agencies Using EDI to submit CA-1’s *
*(Averages for CA-1’s received within 14 days)*

*Includes Justice, GSA, DVA, NASA, DOT, Education, Labor, All DOD, Treasury, Interior, SSA, TVA, Energy, TSA, Smithsonian*

## CA7 Timeliness Performance FY2003 to Present

## A Word on SHARE

- The FECA Program is making a concerted effort to drive improved SHARE performance in injury reporting timeliness and LPD to the District Level.
- That means even though agencies may be making their departmental SHARE goals, we will be reaching out to your local agency offices where CA1, CA2 and CA7 filing performance should be stronger.

## Improved ICS Training

- To support goals for improved performance DFEC is developing new training modules in key FECA  processes.
- We are also exploring newer training delivery mechanisms to expand information dissemination.

## Advantages of Improved ICS Training

- Learners can access essential content at a time and place to suit their needs.
- Learners can revisit content for reinforcement.
- Online resources can support different learning styles and provide self-paced learning.

## II. Ensuring System and Data Integrity

- Increasing demand on all programs to institute Privacy Act and personal information protection strategies for sensitive data and systems.
- Increasing scrutiny of benefits payments.
- Increasing requirements for system controls in IT operations and development.

## Benefits and Consequences

- Improved Confidence in PII management.
- Reduced Erroneous payments.
- Improved Control over Processes.
- Redirection of Limited Resources away from key operations.
- Increased administrative\compliance burdens on all parties.
- Constraints on customer service.

## III. Exploring Process Improvements

- COP-Nurse Intervention Re-invented
- Vocational Rehabilitation

## Wrap-Up

- 	Thank you for your support and cooperation.