# Presentation: 680871

## 2005 LBNL Safety Culture andEH&S Satisfaction Survey

**Peter D. Lichty**
**October 24, 2005**

## Survey Details

**Anonymous, online survey using outside vendor website (Zoomerang), paper option for Facilities.**
**Open from 9/19/05 to 9/29/05 to entire Lab.**
**Recruitment**
**TABL article – 9/19/05 yielded 145 responses**
**TABL reminder – 9/22/05 increased to 260**
**Email to Division Directors 9/26/05 increased to 777 responses.**
**Operations Ice Cream Social incentive**
**Limitations**
**Multiple completions possible**
**Theoretically, outsiders could find the site.**

## Who Answered the Survey?

## Who Answered the Survey?

- About 1/3 each

## Division

## Division Response Rates

| AF | 31 | 34% | GN | 8 | 5% |
| --- | --- | --- | --- | --- | --- |
| AL | 48 | 56% | HR | 25 | 36% |
| CFO | 44 | 23% | ITSD | 24 | 13% |
| CH | 3 | 4% | LD | 27 | 40% |
| CR | 8 | 6% | LS | 80 | 31% |
| EE | 47 | 18% | MS | 43 | 23% |
| EG | 149 | 51% | NERSC | 5 | 7% |
| EH | 52 | 54% | NS | 37 | 39% |
| ES | 60 | 37% | PB | 9 | 6% |
| FA | 54 | 19% | PH | 4 | 4% |

## Typical Response Distribution

## Safety Culture

**Good scores on working in safe environment, safety as a key value, comfort in stopping work for safety reasons.**

## Safety Culture

**25% Occasional or**
**Less communication of **
**Lessons Learned**

**21% Occasional or less**
**Trust there will be no**
**Negative Repercussions**
**For reporting injury**

**Training Need:  Injury Reports should not have negative repercussions**
**Communication of Lessons Learned needs improvement**

## Line Management Commitment

**87% feel Division Senior Management is personally committed to supporting safety.**
**82% feel Supervisor puts safety concerns first.**

## Line Management Commitment

**22% Occasional or**
**Less safety performance**
**Feedback from supervisor**

**30% Occasional or**
**Less Supervisor inspects**
**Work area for safety.**

**Management Behavior Needs Improvement:**
**	**
**1.  Give verbal feedback to employees (good or bad) on safety performance.**
**2.Inspect work areas of immediate reports for housekeeping and safety for 30 minutes per week.**

## Work Group Safety

**Good scores overall in reporting hazards, PPE availability and wearing, training and near miss reporting**

## Work Group Safety

**21% ‘Occasional’ or**
**Less Safety Mistake**
**Discussion without **
**Blaming**

**Management Behavior Needed:**
**	****Ability to discuss accidents and learn from them without assigning blame.**

## Policies and Procedures

**87% know how to find EH&S policies and procedures.**

## Policies and Procedures

**Possible Flawed Questions?:**
**1.  What level of ‘ISM Understanding’ do we want?**
**2.  Does Question 3 above about EH&S policies and ****	****procedures reflect a problem?**
**3.  Are EH&S databases for ‘tracking hazards’ or ‘maintaining ****	****good safety records’?  If not, how should they be justified?**

## EH&S Contribution

**86%  with opinion feel EH&S Staff “substantially contribute to the safety of our workplace”.**

## EH&S Knowledgeable and Helpful

**91% of recent EH&S customers find EH&S Knowledgeable and Helpful, ‘Mostly or Definitely’ **

## Division Safety Coordinators

**93% of Respondents find Division Safety Coordinators Knowledgeable and Helpful, ‘Mostly or Definitely‘**

## EH&S Training

**74% of Respondents Took EH&S Training during past year.  83% of those with opinions found training valuable and helpful**

## EH&S Effectiveness Overall

**82% with opinion found EH&S to be effective in helping meet ES&H responsibilities!**

## No major difference between Science and Operations Divisions in safety culture responses.

**No major difference between Science and Operations Divisions in safety culture responses.**

## Comments by Category

| Category | Total | Category | Total |
| --- | --- | --- | --- |
| Specific Suggestion | 15 | Insult | 2 |
| Management | 14 | Lessons Learned | 2 |
| EH&S | 14 | Policy | 2 |
| Concern re: injury reporting | 11 | Work load | 1 |
| Kudo for EH&S, DSCs | 9 | Positive Reinforcement | 1 |
| Training | 8 | Safety Meetings, Lessons Learned | 1 |
| Null | 7 | Air hoses | 1 |
| Ergonomics | 7 | Disability management | 1 |
| Culture | 6 | Building Concern | 1 |
| Balance | 6 | Disaster Planning | 1 |
| Misunderstanding | 5 |  |  |
| Survey | 3 | Grand Total | 118 |

## Summary

_**Largest survey on safety culture**_** and EH&S has been completed.**
_**Communication of lessons learned needs improvement**_** in frequency and content.**
**Specific **_**management behaviors need to reinforce Lab’s values**_** of safety and community.**
_**30 minutes per week for safety**_** (walkaround to identify and track improvements needed).**
_**Verbal feedback to employees on safety**_** performance.**
_**Support early reporting**_** of ergonomic symptoms.**

## Back-up Slides

## Response Rate by Division

|  | Responses | Population (C+F+PD+RR+VPD+T) | Response Rate |
| --- | --- | --- | --- |
| AF | 31 | 92 | 34% |
| AL | 48 | 86 | 56% |
| CF | 44 | 188 | 23% |
| CH | 3 | 79 | 4% |
| CR | 8 | 130 | 6% |
| EE | 47 | 258 | 18% |
| EG | 149 | 295 | 51% |
| EH | 52 | 96 | 54% |
| ES | 60 | 162 | 37% |
| FA | 54 | 278 | 19% |
| GN | 8 | 156 | 5% |
| HR | 25 | 69 | 36% |
| IC | 24 | 186 | 13% |
| LD | 27 | 67 | 40% |
| LS | 80 | 259 | 31% |
| MS | 43 | 187 | 23% |
| NE | 5 | 70 | 7% |
| NS | 37 | 94 | 39% |
| PB | 9 | 146 | 6% |
| PH | 4 | 112 | 4% |
|  | 758 | 3010 |  |