# Presentation: 427981

## 911 NETWORK 

**911 NETWORK **
**SURVIVABILITY....and**

**FCC Telecommunications Service Priority Summit**
**2/17/05****   **

## FCC Telecommunications Service Priority Summit

**Minimize vulnerability/Increase Survivability**
**Public confidence**
**Disaster management**
**Mitigate service disruption**
**Business continuation planning**

**Notes:**
Why did the metro area of Minneapolis and St. Paul consider TSP as a necessary component of our overall planning and management of 911 infrastructure?

For the 23 years that the metro system has been in place, the Metropolitan 911 Board has, along with our 911 service provider, applied methods and planned enhancements to the system which attempt to:
	minimize vulnerability
  increase survivability
  assure public confidence
  overall disaster management
  mitigate service disruption
  overall business continuity 

## FCC Telecommunications Service Priority Summit

**Components of Network Contingency Planning**

**Evaluate network**
**Assess network risk factors**
**Mitigate failure**
**Build contingency into network design**
**Back up systems**

**Notes:**
One of the major functions of the Board staff is to continually monitor and evaluate our 911 network to assess risk and mitigate failure (or at least what is experienced by the public.....we want any failures to be transparent to the public).

So, we build contingency into the network, we plan for redundancy, employ back up systems...

## Circuits

** **
**911 NETWORK**

** **
** **
**E911**
** **
**Primary**
** **
**Selective Router**

** **
** **
**E911**
** **
**Secondary**
** **
**Selective Router**

**Central  ****       ****Office**

**    ****PSAP**

**Intertandem Trunks**

**911 ALI**
**Node 1**

**911 ALI**
**Node 2**

***Emergency   ALI***

- Links

- Nodes

- CAMA

- Tandem

- Trunks

- Routers

- EM

- ES

- SS7

**Notes:**
We follow a lot of the NRIC Best Practices as it relates to network design
Dual tandems
Double trunking
ALI node redundancy
Emergency Transport Back up where an adequate level of diversity does not exist
Taking into account all components of the network

## Survivability – Network Design

**Dual Tandem Network**
**Circuit Diversity**
**Routing Diversity**
**Balanced trunk quantities**
**Standards/Methods for Evaluating & Monitoring**
**TSP**

**Notes:**
We try to make sure that we have established standards for network infrastructure and methods for continual evaluation and monitoring of the health of our network...

TSP was a natural outgrowth of that philosophy and planning.

## FCC Telecommunications Service Priority Summit

**Why did we decide to enroll?**
**September 11**
**Homeland Security Consideration**
**Reliability of 911 Network is essential**
**Part of Business Continuation Planning**

## FCC Telecommunications Service Priority SummitWhy did we decide to enroll?

**Minimize vulnerability/Increase Survivability**
**Public confidence**
**Disaster management**
**Mitigate service disruptions**
**Business continuation planning**

**Notes:**
....for all of those reasons mentioned earlier...

## FCC Telecommunications Service Priority Summit

**CATEGORY 1- National Security Leadership **
** ****Services essential to national survival associated with**
**    ****nuclear attack and critical orderwire or control**
**    ****services**
**CATEGORY 2- National Security Posture and U.S. Population Attack Warning**
** ****Minimum additional services essential to maintaining**
**    ****an optimum defense, diplomatic, or continuity of**
**    ****government posture**

**Notes:**
One of the outreach efforts of the professional associations of our public safety communications industry was to help our membership understand that they could no longer rely on the good will of their 911 service provider and the relationships they had built with their local telecom technicians....

Now there was program in place to establish priorities for both restoration and provisioning that required them to do something or be left vulnerable

## FCC Telecommunications Service Priority Summit

**CATEGORY 3- Public Health, Safety, and Maintenance of Law and Order**
** ****Minimum number of services necessary for giving**
**    ****civil alert, maintaining law and order and the health**
**    ****and safety of the U.S. population**
** **
**CATEGORY 4- Public Welfare and Maintenance of the National Economic Posture**
** ****Minimum number of services necessary for**
**    ****maintaining the public welfare and national economic**
**    ****posture during any national or regional emergency**

**Notes:**
APCO’s Homeland Security Task Force has presented a series of symposia across the country and one of the key elements of the message is that for the security of our nation and the public safety communications system, service had to be as seamless and reliable as we could possibly build in....that means  
Diversity
Redundancy
Back up systems
Priority restoration
Priority provisioning

## FCC Telecommunications Service Priority Summit Consider for TSP...

**Message Circuits (EM)—CO to Tdm**
**Emergency Service Circuits (ES)—Tandem to PSAP**
**ALI Data Links**
**Intertandem (if applicable)**
**Radio Circuits**

**Notes:**
Some network elements that public safety needs to consider when they are determining which critical infrastructure should be part of the TSP program...

## FCC Telecommunications Service Priority Summit Consider for TSP...

**Administrative Lines **
**Wireless and Wireline**
**EOC Facilities**
**Special Circuits—NCIC, BCA**
**Other Links**

## FCC Telecommunications Service Priority Summit

**Notes:**
Literally have to look at any element of the network ...

## FCC Telecommunications Service Priority Summit

**...****a question of policy**
**Philosophy of network management**
**Dedication to reliability and mitigation**
**Policy framework**
**Core function of government**
**Natural outgrowth of planning**

**Notes:**
How did we educate (convince)  policy makers, decision makers that it made appropriate sense to participate in the TSP program?

After September 11 it was easy...

## FCC Telecommunications Service Priority Summit

**Reasons for lack of implementation...**
**TSP Costs**
**No cost for sponsorship**
**Service Provider Tariff Costs**
**Belief that not necessary**
**Reliance on community relations**
**Reliance on service provider relationships**
**Belief that PS can just order it done**

**Notes:**
As I participated in the APCO Homeland Security Symposiums on this topic, and as I talked with colleagues across the country, it became evident that many were not inclined to view the necessity for TSP in the same way that they Metropolitan 911 Board in Mpls and St. Paul had.

## Slide 15

**Notes:**
Summary comments:
Public safety communications needs to be considered as part of the critical infrastructure of this countries homeland security planning
Public safety communications needs to have the same attention paid to its ongoing operation of public to responder communications as buying chemical suits for responders....
Public safety communications needs to be part of the homeland security funding because local government can no longer address all of the needs in the time frame that is critical
On September 11 if a person in the World Trade Center has communication services, whether the internet or wireless or an office phone, in many cases the first call they made before they called a family member was to 911....
We need to insure our critical infrastructure is protected and highly reliable.  The TSP program is a mechanism to get that done. Utilization of the program by public safety communications needs to be addressed with funding and direction by the federal government so that we can accomplish the reliability that we require for the safety of our citizens.

## FCC Telecommunications Service Priority Summit2/17/05   

**Nancy Pollock**
**Executive Director**
**Metropolitan 911 Board**
**Minneapolis/St. Paul Metropolitan Area**
**2099 University Avenue West**
**St. Paul, MN 55104-3431**
- _[npollock@mn-metro911.org](mailto:npollock@mn-metro911.org)_
**651-603-0106**
**www.metro911board-mn.org**