# Presentation: 807393

##   FY02 ASA Presentation

**Provide Workplace Safety**
**Presented by:**
**Deborah E. Wilson, DrPH, SM, CBSP**
**Occupational Safety & Health Branch**
**Division of Safety, ORS****National Institutes of Health**
**November 18, 2002**

## ASA Template

## Customer Perspective

## Customer Segmentation:NIH Injury/Illness Data

- 12 years of injury/illness reports were analyzed
- Injury/illness rates were calculated for each IC per 100 employees.

## Slide 5

## FY02 Injury/Illness Rates

- Injury/illness rate of 4.93/100 employees.
- Downward trend in injury/illness rates over the past several years.
- Laboratories have lower injury/illness rates than the Clinical Center and industrial or physical plant work areas.
- Sprains, strains and other ergonomic injuries are the most common injuries/illnesses experienced by NIH employees.

## Slide 7

## Slide 8

## Slide 9

## Provide Safety and Health Training – A Unique Customer Measure

- Number of attendees at OSHB-conducted training courses:
- “Laboratory Safety at the NIH”
- “Working Safely with HIV and other Bloodborne Pathogens.”
- Percentage of attendees passing the end-of-course quiz.

## Safety and Health Training 

- For FY02
- 2481 individuals completed a course
- 99% of the attendees passed the end-of-course quiz
- For 1997-2002
- 11,634 individuals completed a course
- Nearly 99% of the attendees passed the end-of-course quiz.

## Slide 12

## Customer Satisfaction Measure

- Student evaluation forms for three “Working Safely with HIV and other Bloodborne Pathogens” courses were analyzed.
- 183 evaluation forms were analyzed.

## Analysis of Student Evaluation Forms

- Respondents rated
- Usefulness of the course information in relation to their work as _high_
- Their interest in the topic prior to the course as _moderate_
- Amount of information presented that was new as _low_.  This may be due to the fact that the attendees already had laboratory experience prior to attending the course

## Slide 16

## Analysis of Student Evaluation Forms (continued)

- 95% of the respondents rated the course presenters as _good_ or _excellent_.
- 70% of the respondents reported that they are likely to review the course handout.

## For respondents likely to change some of their laboratory work practices  ----

- Laboratory work practices/activities _most likely_ to be changed:
- Preparation/response in the event of a potential exposure
- Selection/use of disinfectants

## For respondents likely to change some of their laboratory work practices  ----

- Laboratory work practices/activities _likely_ to be changed:
- Use of sharps (minimization or replacement)
- Minimization of Medical Pathological Waste (MPW)
- Selection/use of gloves, barrier protection, etc.

## For respondents likely to change some of their laboratory work practices  ----

- Laboratory work practices/activities _least likely_ to be changed:
- Participation in medical surveillance programs
- Purchase of laboratory safety items described in NIH stores
- Packaging MPW Waste in Burn Boxes
- Set up and use of biological safety cabinets

## Internal Business Process Perspective

## Performance Objectives 

- Zero Occupational Safety and Health Administration (OSHA) citations
- Provide timely laboratory surveys for registered laboratories
- Provide timely review of human pathogen registration documents (HPRDs)
- Provide efficient Biological Safety Cabinet service
- Provide timely review of asbestos abatement plans

## Occupational Safety and Health Administration (OSHA) citations

- During FY02, achieved the program goal of _zero_ OSHA citations received by the NIH.

## Provide Timely Laboratory Surveys 

- The program goal is to annually conduct surveys of laboratories registered for work with infectious agents and performing nonexempt recombinant DNA work under the *NIH Guidelines for Research Involving Recombinant DNA Molecules*.

## FY02 Laboratory Survey Results 

- Number of labs = 1370, 30% increase over FY01 (1054).
- Labs surveyed = 754, 30% increase over FY01 (582).

## Slide 26

## Slide 27

## Slide 28

## Provide Timely Review of HPRDs

- The program goal is to process documents within five working days from the time they were received in OSHB.
- During FY02, 74% of the HPRDs were reviewed on time.

## Slide 30

## Slide 31

## Provide Timely Biological Safety Cabinet Servicing

- Contract requires response to emergency service requests within 48 hours.
- During FY02, service requests = 3,020
-     17% increase over FY01.
- 99% of the time the service was provided within 48 hours.

## Slide 33

## Slide 34

## Provide Timely Review of Asbestos Abatement Plans

- The program goal was to review these plans within five working days from the time they were received in OSHB.
- During FY02, 100 asbestos abatement plans were received in OSHB for review.
- 100% were reviewed within 48 hours.

## Slide 36

## Learning and Growth

## Enhance Quality of Work Life 

- OQM data for Oct 2001-June 2002 for Service Group 21 showed:
- 20% employee turnover. *(During the period, several employees retired and others received promotions to occupational safety and health management positions in other federal agencies.)*
- average hours of sick leave used; number of awards; and number of ADR cases were consistent with other ORS Service Groups.
- Zero EEO complaints and ER cases.

## Readiness Index Conclusions

- Increase  and re-align staffing to service the rapidly expanding research mission
- Employ group and individual training to fully utilize new staff more quickly.
- Expand staff skills in the area of bio-defense research safety

## Financial Perspective

##  Regulatory Compliance Activities

- Accident injury/illness analysis
- Animal study protocol reviews
- Asbestos abatement oversight
- Biological safety cabinet certifications/repairs
- Ergonomic assessments
- Ethylene oxide surveys
- Formaldehyde/glutaraldehyde surveys

- Hearing conservation surveys
- HPRD & rDNA document reviews
- Laboratory sample analysis
- Laboratory surveys
- Respiratory protection
- Safety committee management
- Safety training
- Safety shoes
- Waste anesthetic gas surveys

## Regulatory Compliance Unit Cost 

- Regulatory compliance level of effort  x  No. of units completed =
-     No. regulatory compliance units (RCUs)
- Budget $ / Total RCUs  = Unit Cost in $/RCU

## Regulatory Compliance Unit Cost Comparison

- Work load increased by 10%; cost of performing the work decreased by 12%
- FY 2002
- Total RCUs performed = 20,147
- Cost per RCU = $ 244
- FY 2001
- Total RCUs performed = 18,087
- Cost per RCU = $278

## Recommendations-2002

- Offer web-based training in laboratory safety and health to the NIH community.
- Fully implement the OSHB electronic laboratory safety survey system.
- Increase personnel resources to complete laboratory safety surveys & service the expanding research mission.
- Develop protocols and re-align personnel to ensure all HPRDs are reviewed within one week.

## APPENDICIES

## ASA Template (continued)

## ASA Template (continued)

## Slide 48

## Slide 49