# Presentation: 270275

## Quest Diagnostics, Inc.

- Department of the Interior
- Drug/Alcohol Programs
- Training Conference
- Todd Bjorklund

## Who is Quest Diagnostics?

- Touch 130 million patients each year
- Fortune 500 company
- Exceeds 5 billion dollars annual revenue
- 40,000 dedicated employees
- Unparalleled access
- 2,000 patient service centers
- 1,000 preferred sites
- 4,000 couriers
- 19 company aircraft

## Quest Diagnostics

- Industry leader in all business segments in which we compete
- Strong management
- Differentiation through quality
- Six Sigma
- The Ultimate Differentiator
- Impacts all areas of our business
- Strengthens customer loyalty
- Building on strength and focusing on execution

## Quest Diagnostics

- Founded 1967 by Dr. Paul Brown - MetPath
- 1982 MetPath purchased by Corning Inc.
- Acquisitions
- Damon 1993
- Maryland Medical Laboratory 1994
- Bioran 1994
- Spun off in 1996 - Quest Diagnostics Incorporated
- SmithKline Beecham Clinical Laboratories (1999)
- American Medical Laboratories (2002)
- Unilab Laboratories (2003)
- Lab*One*, Inc (and Northwest Toxicology) (2005)

## Quest Diagnostics

- Core Values:
- Quality
- Integrity
- Innovation
- Accountability
- Collaboration
- Leadership

## Employer Solutions Division

- Provides comprehensive employee screening services
- Drug testing
- Background screening
- Health & Wellness
- Clinical screening
- Health risk assessment
- Integrated MRO services
- Collection management

## Why Employer Solutions?

- Nation’s leader in drug testing
- Perform over 10 million tests annually
- Six SAMHSA certified laboratories
- Standardized platform
- Fully redundant
- Most comprehensive test menu
- Centralized customer service
- DOI Preferred Representative: Debbie Allenbrand
- 	(debbie.allenbrand@labone.com; 866-643-6969)
- Stephany Hazeldine, Supervisor

## Why Employer Solutions?

- Unparalleled Access
- 1,000 Drug Testing Patient Service Centers
- 1,000+ Preferred Sites
- 4,000 Couriers
- 19 Aircraft
- Logistics Advantage

## Employer Solutions Drug Testing Options

_**LABORATORY TESTING**_**	****	**_**INSTANT TESTING**_
**Drugs of abuse: urine****	****	****	****Drugs of abuse: urine**
**Drugs of abuse: oral fluid****	****	****	****Drugs of abuse: oral fluid**
**Drugs of abuse: hair****	****	****	****	****Drugs of abuse: urine adulteration**
**Drugs of abuse: urine adulteration****	****	**
**Alcohol: urine****	****	****	****	****Alcohol: oral fluid**
**Alcohol: blood****	****	****	****	****Alcohol: breath tube****	**

## Quest Diagnostics Formula for Success

- Satisfied Employees
- Satisfied Customers
- Satisfied Shareholders

## Measurable Results

- Employee Satisfaction
- Annually
- Customer Satisfaction
- Semi-Annually
- Shareholder Satisfaction
- Daily
- Turnaround Time
- Daily

## Inspections and Accreditations

- All laboratories are certified by SAMHSA
- All laboratories maintain current CLIA licenses and CAP accreditations
- HIPPA compliance
- Perform services in all 50 states and the District of Columbia, Puerto Rico, Mexico, and U.K.; state accreditation or licensure wherever necessary
- We have never experienced a final denial revocation, limitation, suspension, probation or involuntary relinquishing of a license, certification or accreditation.

## Inspections and Accreditations

- NLCP Inspections
- Quarterly proficiency testing
- Semiannual on site inspections
- Depending on size of laboratory, up to 9 inspectors for 4 days
- Inspect all aspects of the laboratory including:
- Security and chain-of-custody practices
- Test procedures documentation and application
- Personnel competency
- Reporting
- Test record accuracy and forensic defensibility

## Inspections and Accreditations

- Nuclear Regulatory Commission
- Annual inspections and blind control samples
- College of American Pathologists (FUDT)
- Inspection and quarterly proficiency testing
- Applicable state licensure
- Inspection and proficiency testing requirements vary
- Federally mandated blind quality control testing
- ~1% of regulated specimens, including 75% negative, 15% positive and 10% adulterated or substituted
- Voluntary Quest Diagnostics Proficiency Program

## DOI Testing Laboratories

- January and February 2007
- Atlanta:			24%
- Chicago:		5%
- Las Vegas:		<1%
- Lenexa:			12%
- Norristown:		36%
- Van Nuys: 		23%
- More than 3,000 specimens

## Quest Integrated Solutions

- Web-based internet tracking system
- _[https://www.questdiagnostics-qis.com](https://www.questdiagnostics-qis.com/)_
- (replaces ResultsNOW)
- No results, status and tracking only – check to see if sample is at lab

## Contract Status

- Novation/assignment from Lab*One* to Quest Diagnostics is not complete (Richard???)
- Some agencies able to pay with additional cover letter that references Lab*One*
- Other agencies not able to pay until novation is complete
- Collection calls.....

## Questions & Answers

- Todd Bjorklund, National Account Manager
- todd.x.bjorklund@questdiagnostics.com
- Phone 801-208-9357
- Fax 801-208-5501