# Presentation: 721246

## CDM BRIEFING:TCA WEBPAGE CATEGORY AND OPS TELCON

- JOHN SHAFFREY ATCSCC, NOM

## WEBPAGE CATEGORIES

Review original and new TCA Webpage Categories and discussion issues

Review of the OPS TELCON/TCA Webpage interaction

**Review original and new TCA Webpage Categories and discussion issues**
**Review of the OPS TELCON/TCA Webpage interaction**

## After a review of the TCA Webpage Category List it was agreed that the following enhancements would be incorporated into the TCA Web Page Categories. The Target Date for completion of Website changes and implementation is May 01, 2007.  

**After a review of the TCA Webpage Category List it was agreed that the following enhancements would be incorporated into the TCA Web Page Categories. The Target Date for completion of Website changes and implementation is May 01, 2007.  **

## CATEGORY 1

**(ORIGINAL)**
- Unruly Passengers
- Critical loss of crew/aircraft without possible recovery that day.
- Fuel critical, possible divert
- International flight fuel limitations
- Fuel critical
- No routes available
- Airline facility/gate outages
- FAA facility/equipment outages
- User gridlock, potential or ongoing

## Category 1 (Discussion)

***Unruly passenger***
*Agreed that this would be changed to  “Security”.  This would cover issues such as unruly passengers or any TSA type issue. However, it was generally agreed that most customers would not use this vehicle to transmit such information. It was noted that most issues like this are now transmitted by the pilot to ATC and then to TSA under the new direction.*
***Critical loss of crew/aircraft without possible recovery that day***
*It was agreed that this issue is specific to “Imminent Flight Cancellation” to be a Category 1 issue. This means that if the flight is not helped it “WILL” be canceled and not operate. This is not a probable, or possible, it is a known cancellation. Examples are crew timeout without any possibility to cover, aircraft timeout without ability to fix. Does not mean that the customer just does not desire to replace crew, it means there is no option available.*

## Fuel critical, possible divert

*This is an ATC issue, info must be passed to controller direct. It  was agreed that this should be deleted.. Note this is still under Category 2 Fuel Issue.*
**International flight connections**
*Becoming major issue, most major airports, ORD/SFO/EWR/JFK/PHL and so forth have international connections on just about most inbound flights. Becoming irrelevant to system outlook. Suggest this be removed since it appears to give operational benefit to specific carrier.*

## Now a Category 2. Understood to mean that the customer does not have a route available from ATC. Generally, this would be known issue during Severe Wx issue, however, may be information not known 

*This will be a Category 2 issue. Understood to deal with departure issues. Arrival issue would be under the new category 2 “ Fuel Issue”*
**Fuel critical**
*This will be changed to “Fuel Issue” and will be a Category 2.*
*Examples would be Possible Divert, Request for priority over company flights, this would include inbound fuel issues with international as well. However, it must be noted that critical fuel issues must be transmitted to the controllers. These are low-level fuel issues, not safety related in any way.*
**No routes available**
- Now a Category 2. Understood to mean that the customer does not have a route available from ATC. Generally, this would be known issue during Severe Wx issue, however, may be information not known

## Airline facility/gate outages
Examples are: power, phone, computer, terminal closures dealing with customer specific.

FAA facility/equipment outages
Examples are: power, phone, computer issues at ATC facilities.

User gridlock, potential or ongoing
Change to read “Customer”, this would be used by customers to advise that they are incurring issues at an airport that may result in gridlock for their operations. Such as ramp tower issues.

*Examples are: power, phone, computer, terminal closures dealing with customer specific.*
**FAA facility/equipment outages**
*Examples are: power, phone, computer issues at ATC facilities.*
**User gridlock, potential or ongoing**
*Change to read “Customer”, this would be used by customers to advise that they are incurring issues at an airport that may result in gridlock for their operations. Such as ramp tower issues.*

## CATEGORY 2
(ORIGINAL)

-  Non-critical crew loss, following day crew rest, replacement crew delay, etc.
Low fuel
Routing questions
Airline/government Very Important Person (VIP’s), special consideration requests
Expect Departure Clearance Time (EDCT) substitution or technical issues
EDCT mismatch

**(ORIGINAL)**
- -  Non-critical crew loss, following day crew rest, replacement crew delay, etc.
- Low fuel
- Routing questions
- Airline/government Very Important Person (VIP’s), special consideration requests
- Expect Departure Clearance Time (EDCT) substitution or technical issues
- EDCT mismatch

## CATEGORY 2 (Discussion)

Non-critical crew loss, following day crew rest, replacement crew delay, etc.
This would be EDCT change or release from ATC restriction. Under this request, the flight could still fly. Examples: crew timeout, crew rest, down line timeout, next day issues.

Low fuel
Delete

Routing questions
Move to Other Category

Airline/government Very Important Persons (VIPs), special consideration requests.

FAA only recognizes VIP as the A1 and A2, no others entitled to special consideration. Not a professional team coming back from a game or going to a game tomorrow. 
Agreed that this will be Deleted, any VIP issues will be forwarded and handled through the ATA or NBAA Representative in conjunction with the TCA.

**Non-critical crew loss, following day crew rest, replacement crew delay, etc.**
*This would be EDCT change or release from ATC restriction. Under this request, the flight could still fly. Examples: crew timeout, crew rest, down line timeout, next day issues.*
**Low fuel**
*Delete*
**Routing questions**
*Move to ****Other**** Category*
**Airline/government Very Important Persons (VIPs), special consideration requests**.
*FAA only recognizes VIP as the A1 and A2, no others entitled to special consideration. Not a professional team coming back from a game or going to a game tomorrow.*
*Agreed that this will be Deleted, any VIP issues will be forwarded and handled through the ATA or NBAA Representative in conjunction with the TCA.*

## Expect Departure Clearance Time (EDCT) substitution or technical issues.
This is OK as stated

EDCT mismatch
This will be changed to read “ATC initiative mismatch”. Examples:   tower has different EDCT time, included in reroute that is timed out or not started yet, included in GDP that is not in scope.   Note: It takes approximately 5-10 minutes for EDCT, i.e. subs, updates etc. to reach the towers.

*This is OK as stated*
**EDCT mismatch**
*This will be changed to read “ATC initiative mismatch”. Examples:   tower has different EDCT time, included in reroute that is timed out or not started yet, included in GDP that is not in scope.   Note: It takes approximately 5-10 minutes for EDCT, i.e. subs, updates etc. to reach the towers.*

## 

Other
(ORIGINAL)

- Miscellaneous lower priority issues, not listed above

**Other**
**(ORIGINAL)**
- - **Miscellaneous lower priority issues, not listed above**

## Miscellaneous lower priority issues, not listed above.

Examples: sharing of general information, requesting route information, request for route specific changes, asking questions about airport or ATC issues.

*Examples: sharing of general information, requesting route information, request for route specific changes, asking questions about airport or ATC issues.*

## Category 1 
  (NEW- NOTE DETAILS INCLUDED)
- Security 
  Examples: Unruly passenger, TSA security issues, generally reported directly to ATC controller. 

- Critical loss of crew/aircraft without possible recovery that day 
  Details: Imminent Flight Cancellation, flight will not operate if not assisted. 

- Airline facility/gate outages 
  Details: Customer specific outages impacting operations, power, phone, computer, terminal closures. 

- FAA facility/equipment outages 
  Details: ATC facility outage, power outage, phone outage. 

- Customer gridlock, potential or ongoing 
   Details: Customer specific gridlock issue, i.e. ramp, ramp tower, terminal. 

**  ****(NEW- NOTE DETAILS INCLUDED)**
**- Security **
**  **Examples: Unruly** **passenger, TSA security issues, generally reported directly to ATC controller.
**  **
**  **
**- Critical loss of crew/aircraft without possible recovery that day**
**  **Details: Imminent Flight Cancellation, flight will not operate if not assisted.
**  **
**- Airline facility/gate outages **
**  **Details: Customer specific outages impacting operations, power, phone, computer, terminal closures.
*  *
**  **
**- FAA facility/equipment outages **
**  **Details: ATC facility outage, power outage, phone outage.
**  **
**- Customer gridlock, potential or ongoing **
**   **Details: Customer specific gridlock issue, i.e. ramp, ramp tower, terminal.

## Category 2
(NEW- NOTE DETAILS INCLUDED)

Non-critical crew loss, following day crew rest, replacement crew delay, etc.
       Details:  EDCT change request for above issues. Flight will still operate, examples: crew time-out, crew rest, down line timeout, next day issues.

International flight fuel limitations
       Details: Departure flight issue. 

Fuel Issue
       Details: Probable diversion, request for priority over company flights, inbound international fuel issues. Critical fuel issues must be transmitted directly to controller.

No routes available
       Details: Customer does not have a route available from ATC. 

Expect Departure Clearance Time (EDCT) substitution or technical issues.

ATC initiative mismatch
       Details:  Tower has different EDCT, Reroute time-out, inclusion in initiative that is not current, out of GDP scope.  (Note: for Subs and EDCT changes may take 5-10 minutes to reach tower clearance delivery).

_**(NEW- NOTE DETAILS INCLUDED)**_
**Non-critical crew loss, following day crew rest, replacement crew delay, etc.**
**       **Details:  EDCT change request for above issues. Flight will still operate, examples: crew time-out, crew rest, down line timeout, next day issues.
**International flight fuel limitations**
**       **Details: Departure flight issue.
**Fuel Issue**
**       **Details: Probable diversion, request for priority over company flights, inbound international fuel issues. Critical fuel issues must be transmitted directly to controller.
**No routes available**
**       **Details: Customer does not have a route available from ATC.
**Expect Departure Clearance Time (EDCT) substitution or technical issues.**
**ATC initiative mismatch**
**       **Details:  Tower has different EDCT, Reroute time-out, inclusion in initiative that is not current, out of GDP scope.  (Note: for Subs and EDCT changes may take 5-10 minutes to reach tower clearance delivery).

## Other
(NEW)

Miscellaneous lower priority issues, not listed above.

    Details: sharing of general information, requesting route information, request for route specific changes, asking questions about airport or ATC issues.

_**(NEW)**_
**Miscellaneous lower priority issues, not listed above.**
**    **Details: sharing of general information, requesting route information, request for route specific changes, asking questions about airport or ATC issues.

## CATEGORY 1
(ORIGINAL)

Unruly Passengers 
Critical loss of crew/aircraft without possible recovery that day.
Fuel critical, possible divert
International flight connections
International flight fuel limitations
Fuel critical
No routes available
Airline facility/gate outages
FAA facility/equipment outages
User gridlock, potential or ongoing

- (ORIGINAL)
**Unruly Passengers **
**Critical loss of crew/aircraft without possible recovery that day.**
**Fuel critical, possible divert**
**International flight connections**
**International flight fuel limitations**
**Fuel critical**
**No routes available**
**Airline facility/gate outages**
**FAA facility/equipment outages**
**User gridlock, potential or ongoing**

_**Category 1 (NEW)**_
-   **(NEW- NOTE DETAILS INCLUDED)**
- - **Security **
-   Examples: Unruly passenger, TSA security issues, generally reported directly to ATC controller.
- - **Critical loss of crew/aircraft without possible recovery that day **
-   Details: Imminent Flight Cancellation, flight will not operate if not assisted.
- - **Airline facility/gate outages**
-   Details: Customer specific outages impacting operations, power, phone, computer, terminal closures. ***  ***
- - **FAA facility/equipment outages**
-   Details: ATC facility outage, power outage, phone           Outage.
- - **Customer gridlock, potential or ongoing**
-    Details: Customer specific gridlock issue, i.e. ramp, ramp tower, terminal.

## CATEGORY 2
(ORIGINAL)

Non-critical crew loss, following day crew rest, replacement crew delay, etc.

Low fuel

Routing questions

Airline/government Very Important 
      Person (VIP’s), special consideration requests

Expect Departure Clearance Time (EDCT) substitution or technical issues

EDCT mismatch

- (ORIGINAL)
**Non-critical crew loss, following day crew rest, replacement crew delay, etc.**
**Low fuel**
**Routing questions**
**Airline/government Very Important **
**      ****Person (VIP’s), special consideration requests**
**Expect Departure Clearance Time (EDCT) substitution or technical issues**
**EDCT mismatch**

_**Category 2 (NEW)**_
**Non-critical crew loss, following day crew rest, replacement crew delay, etc.**
-         Details:  EDCT change request for above issues. Flight will still operate, examples: crew time-out, crew rest, down line timeout, next day issues.
**International flight fuel limitations**
-         Details: Departure flight issue.
**Fuel Issue**
-         Details: Probable diversion, request for priority over company flights, inbound international fuel issues. Critical fuel issues must be transmitted directly to controller.
**No routes available**
-         Details: Customer does not have a route available from ATC.
**Expect Departure Clearance Time (EDCT) substitution or technical issues.**
**ATC initiative mismatch**
-         Details:  Tower has different EDCT, Reroute time-out, inclusion in initiative that is not current, out of GDP scope.  (Note: for Subs and EDCT changes may take 5-10 minutes to reach tower clearance delivery).

## QUESTIONS ON WEBPAGE CATEGORIES?

## OPS TELCON/TCA WEBPAGE 

INCREASED AWARENESS

**INCREASED AWARENESS**

## Note that issues relevant to the NAS operations and not strictly a single aircraft operation should be submitted to the OPS TELCON “PROPOSED ITEMS” PAGE for inclusion and discussion by the Planner. 
Through increased utilization of the Planning Web Page, information that can be beneficial to managing the NAS will be incorporated into the collaboration process for a more successful product

**Through increased utilization of the Planning Web Page, information that can be beneficial to managing the NAS will be incorporated into the collaboration process for a more successful product**

## Proposed Agenda Item Page can be accessed from the OIS.  Select the “Proposed Items” section.   And select “Add New Agenda Item” button at top of the page.

**Proposed Agenda Item Page can be accessed from the OIS.  Select the “Proposed Items” section.   And select “Add New Agenda Item” button at top of the page.**

## Once the button is selected, the following screen will be displayed and should be filled out completely.  When complete, select the “Submit” button and the information will appear as a “New Item” to be worked. 

**Once the button is selected, the following screen will be displayed and should be filled out completely.  When complete, select the “Submit” button and the information will appear as a “New Item” to be worked.**** **

## Customers and Facilities can select the “Proposed Items” page and review issues that have been submitted. To view a specific issue, select “View”. 

**Customers and Facilities can select the “Proposed Items” page and review issues that have been submitted. To view a specific issue, select “View”. **

## Participants can select “Comment” and make comments that are relevant to the issues.

**Participants can select “Comment” and make comments that are relevant to the issues.**

## Once comments are entered they will displayed on the “Proposed Agenda” Page immediately below the associated issue.

**Once comments are entered they will displayed on the “Proposed Agenda” Page immediately below the associated issue.**

## The ATCSCC Planner will review the proposed issues.  Many issues may be managed prior to the Telcon. Those items that require coordination and collaboration on the Telcon will be moved to the “Telcon Agenda” Page for action.

**The ATCSCC Planner will review the proposed issues.  Many issues may be managed prior to the Telcon. Those items that require coordination and collaboration on the Telcon will be moved to the “Telcon Agenda” Page for action.**

## Any items that the planner designates as “Agenda Items” will appear on the “Telcon Agenda” Page for all to view.  The current plan is included at the bottom of the page for reference. When the Planner completes the Telcon and sends an advisory with the new plan, the page is automatically updated.

Once the Telcons are complete, the Planner resets the pages and updates the next Telcon times.  

The “Archive List” section contains items submitted for the last 24 hours for reference.

**Once the Telcons are complete, the Planner resets the pages and updates the next Telcon times.  **
**The “Archive List” section contains items submitted for the last 24 hours for reference.**

## Emphasize the need to put more information and insight on the OPS Telcon Planning Page to facilitate a better overall NAS Operation.

??QUESTIONS??

**??QUESTIONS??**