# Presentation: 939722

## FCC Registration Number (FRN)

**Phase I Enhancements**
**Online FRN Password Reset **
**and ULS FRN Association**
- FCC Commission Meeting Room
- Washington, D.C.
-  September 16, 2005

**Introduction**

## Agenda

**Welcome and Introduction**
**Kimberly Hancher**, Deputy CIO for e-Government
**Current FRN Password Reset Process**
**Nancy Gilbert**, ULS Customer Support
**Online Self-service FRN Password Reset Process**
**Matt Slowik**, CORES System Developer
**Customer Support for New Password Reset Process**
**Nancy Gilbert**
**Capturing the Personal Security Question**
**Kimberly Hancher**
**Associating Call signs to FRNs in ULS**
**Carl Alvano**, ULS Analyst
**General Q & A**
**Kimberly Hancher**
- Presentation available for download at: *http://wireless.fcc.gov/papers2005.html*

**Notes:**
Kimberly’s Talking Points:
Welcome:
Concept of Self Service
Phase I – Initial stet of enhancemetns
Flow:
Current eSupport Password Reset Process

New, Self-service FRN Password Reset
Adding a Personal Security Question (PSQ) to an existing FRN 
Registering a new FRN with a Personal Security Question
When you forget your password...  

Updated eSupport Password Reset Process
FRN Association – explain

Introduce team

## Current FRN Password Reset Process

- In October 2004, the FCC consolidated all FRN password reset requests to the ULS Customer Support group
- When someone forgets their FRN password, they must contact the FCC to request a password reset either by:
**Telephone** (1-888-225-5322, Option 2)
**Web based request** (_[http://esupport.fcc.gov](http://esupport.fcc.gov/)__)_
- The FCC receives roughly **4,700** password resets requests per month.

## Telephone Based Reset Requests

- Requestor calls FCC Support at **1-888-225-5322**,
- 	selecting **Option 2**.
- Customer support verifies the identity of the requestor, using FRN Registration data fields:
**FRN**
**Registrant Name**
**Contact Name**
**SSN or EIN**
- Once identity is confirmed, Customer Support provides requestor their Password Hint
- Password can be reset manually by FCC customer support

## Web Based Reset Requests (http://esupport.fcc.gov)

**Web Based Reset Requests (**_**http://esupport.fcc.gov**_**)**

##  Submitting your online reset request

## Confirmation the FCC has received your reset request

**Confirmation the FCC has received your reset request**

## Successful Password Reset Email

**Successful Password Reset Email**

## Retrieving your password using the email link

**Retrieving your password using the email link**

## Receiving your new password

**Receiving your new password**

## Unsuccessful Reset Request Email

**Unsuccessful Reset Request Email**

## CORES is being enhanced to provide applicants the capability to reset their FRN passwords online.

- The enhancement will allow applicants to store easily remembered question/answer information with their FRNs.
- The question and answer information consists of a **Personal Security Question (PSQ)** and answer that can be used to reset FRN passwords.
- This enhancement will eliminate the need for an authorized user to contact the FCC for assistance in resetting a password.
- The target deployment date for this enhancement is        **September 26****th**, **2005**.

**Online Self-service FRN Password Reset**

## Adding a Personal Security Question to an existing FRN

**Adding a Personal Security Question to an existing FRN**

- 1. Select **Update Registration** from the FRN Registration home page**www.fcc.gov/frnreg**

## Adding a Personal Security Question to an existing FRN

**Adding a Personal Security Question to an existing FRN**

## Adding a Personal Security Question to an existing FRN

- 3. Enter your personal security question and answer.(The next 2 slides show your PSQ options.)

- At the top of screen you may update registration information if needed.

- At the bottom of screen specify your personal security question and answer, then click “Submit” to save the changes.

**Adding a Personal Security Question to an existing FRN**

## Adding a Personal Security Question to an existing FRN

- Select from list: (1) Custom Personal Security Question; (2) Original city of birth; (3) Pet’s name; (4) Corporate internal employee ID; and (5) Mother’s maiden name. In this example: “**Mother’s maiden name**” is selected as the Personal Security Question (PSQ), with an answer of “Smith”.
***Note***: The answer is not case-sensitive.
- Options 2 – 5 are pre-defined questions. The next slide describes the custom Personal Security Question option.

**Adding a Personal Security Question to an existing FRN**

## Adding a Personal Security Question to an existing FRN

- 4(a). Custom Personal Security Question option.

- If you choose “Custom Personal Security Question,” type your custom question and answer in the appropriate field. In this example: “**Office Manager’s Last Name**” is specified as the custom question.  Provide the appropriate answer and click “Submit”.

**Adding a Personal Security Question to an existing FRN**

## Adding a Personal Security Question to an existing FRN

**Adding a Personal Security Question to an existing FRN**

## 1. Select Register from the FRN Registration home page.www.fcc.gov/frnreg

**Selecting a Personal Security Question for new registrants**

- 1. Select **Register** from the FRN Registration home page.**www.fcc.gov/frnreg**

## 2. Specify business or individual, and whether you’re using a U.S. address.

**Selecting a Personal Security Question for new registrants**

## 3. Register and enter your personal security question and answer.(The next 2 slides show your PSQ options.)

- 3. Register and enter your personal security question and answer.(The next 2 slides show your PSQ options.)

- At the top of screen enter your registration information.

- At the bottom of screen, specify your Personal Security Question and answer.

**Selecting a Personal Security Question for new registrants**

## 4. PSQ pull-down list of pre-defined options.

- Select from your Personal Security Question from the drop-down list and specify the corresponding answer..

**Selecting a Personal Security Question for new registrants**

## 4(a). PSQ custom option.

- If you choose “Custom Personal Security Question,” type custom question in the appropriate field. In this example: “Grandmother’s middle name.”  Please provide the answer and then click “Submit.”

**Selecting a Personal Security Question for new registrants**

## 5. FRN registration confirmation screen is displayed.

**Selecting a Personal Security Question for new registrants**

## Online Self-service FRN Password Reset

**Online Self-service FRN Password Reset**

- 1. Select **Update Registration** from the FRN registration home page.**www.fcc.gov/frnreg**

## Online Self-service FRN Password Reset

**Online Self-service FRN Password Reset**

## Online Self-service FRN Password Reset

**Online Self-service FRN Password Reset**

## Online Self-service FRN Password Reset

- In this example, the personal security question is “Mother’s maiden name” and the answer “Smith” is typed. Then click “Continue.”

**NOTE:** After three (3) incorrect PSQ answers, the user is prevented from entering further answer attempts.  The user will then need to contact FCC customer support directly.

**Online Self-service FRN Password Reset**

## Online Self-service FRN Password Reset

**Online Self-service FRN Password Reset**

## Online Self-service FRN Password Reset

**Online Self-service FRN Password Reset**

## Customer Support for New Password Reset Process

**Customer Support for New Password Reset Process**

- If you need your FRN password reset and you have not previously provided the FCC with a Personal Security Question, select the “Set Personal Security Question” option.

## Submitting your request via http://esupport.fcc.gov

**Submitting your request via **_**http://esupport.fcc.gov**_

## Confirmation the FCC has received your reset request

**Confirmation the FCC has received your reset request**

## Customer Support for New Password Reset Process

- If you need a password reset and you ***have*** previously provided the FCC with a Personal Security Question, select the “Password Reset” option, which will bring you directly to the **Online Self-service FRN Password Reset process**.

**Links To**

## Online FRN Registrations and Updates

eSupport web site: http://esupport.fcc.gov

Electronic Batch Filing for ULS

CORES Paper Forms 160 and 161
160 (FRN Registration) and 161 (FRN Update) have been updated to allow collection of the Personal Security Question and answer.

We will continue to accept and process old versions of the Forms 160 and 161, which do not contain entry blanks for the Personal Security Question and answer data, until November 1, 2005.

After this date, only the new Forms 160 and 161 will be accepted.

- eSupport web site: _[http://esupport.fcc.gov](http://esupport.fcc.gov/)_
- Electronic Batch Filing for ULS
- CORES Paper Forms **160** and **161**
**160** (FRN Registration) and **161** (FRN Update) have been updated to allow collection of the Personal Security Question and answer.
- We will continue to accept and process old versions of the Forms 160 and 161, which do not contain entry blanks for the Personal Security Question and answer data, until **November 1, 2005**.
- After this date, only the new Forms 160 and 161 will be accepted.

**Capturing Personal Security Question**

- Available Functions
**Associate Call Signs and Antenna Structure Registration (ASR) Numbers with an FRN**
**NEW:**** Re-Associate Call Signs and ASR Numbers to another FRN**
**NEW:**** Disassociate Call Signs and ASR Numbers from an FRN**

**Associating Call signs to FRNs in ULS**

## ULS License Manager Log In

**ULS License Manager Log In**

- Log into ULS in order to access Association, Re-Association, and Disassociation functions.

## Accessing Association, Re-Association and Disassociation Functions

- Association, Re-Association, and Disassociation functions are accessed from the License Manager application.

## Associating Call Signs To FRNs in ULS

- Enter up to 20 Call Signs to associate with your FRN. In order to associate more than 20 Call Signs, click the “Add More Call Signs” button. User may also upload a series of Call Signs.

**Associating Call Signs To FRNs in ULS**

## Associating Call Signs To FRNs in ULS

- 1b. Upload Call Signs to Associate with your FRN

- The Upload File must:
- be an ASCII text file with a file extension of “.txt”
- list only one call sign per line
- have a carriage return (press the Enter key) between call signs and after the last call sign

## Associating Call Signs To FRNs in ULS

- 2. Review Call Signs entered

- If Call Sign is unable to be associated with the FRN, a reason is displayed to the user. If the user decides that some or all of the Call Signs that passed validation should not be associated with their FRN, they can utilize the “Remove Selected” button or the “Back” button.

## Associating Call Signs To FRNs in ULS

- 3. Confirm Call Signs Associated with FRN

- Confirmation page displays the Call Signs that have been associated with the user’s FRN. It also provides the user a manner in which to return to License Manager.

## Association Email Confirmation

**Association Email Confirmation**

- Email will be sent to licensee email address in ULS. If the email address fails or does not exist in ULS, the CORES email address will be used. If the CORES email address fails or does not exist, a letter will be sent to the licensee using the contact information in ULS.

## Re-Associating Call Signs To Another FRN

- 1a. Select Call Signs to Re-Associate to another FRN

- User selects Call Signs to re-associate to another FRN or can choose to re-associate a single call sign.

## Re-Associating Call Signs to Another FRN

- 1b. Enter a Single Call Sign to Re-Associate to another FRN

- User may enter a single call sign to re-associate with another FRN. If the call sign cannot be re-associated, an error is displayed to the user.

## Re-Associating Call Signs to Another FRN

- 2. Select the FRN to which the call sign(s) will be re-associated

- User must enter the FRN to which the previously selected call signs will be re-associated. User may also click the “Search CORES” link to find the appropriate FRN. If an invalid FRN is selected, an error will be displayed to the user.

## Re-Associating Call Signs to Another FRN

- 3. Review Call Signs and the FRN to which they will be associated

- User reviews the Call Signs selected and the FRN to which it will be re-associated. If the user decides that some or all of the Call Signs chosen should not be re-associated, they can utilize the “Remove Selected” button or the “Back” button.

## Re-Associating Call Signs to Another FRN

- 4. Confirm Call Signs and the FRN to which they have been associated

- Confirmation page displays the Call Signs and the FRN to which they have been re-associated. It also provides the user a manner in which to return to License Manager.

## Disassociating Call Signs From An FRN

- 1a. Select Call Signs to Disassociate from the FRN

- User selects Call Signs to disassociate from their FRN or can choose to disassociate a single call sign.

## Disassociating Call Signs From An FRN

- 1b. Enter a Single Call Sign to Disassociate from the user’s FRN

- User may enter a single call sign to disassociate from their FRN. If the call sign cannot be disassociated, an error is displayed to the user.

## Disassociating Call Signs From An FRN

- 2. Review Call Signs that will be associated from the user’s FRN

- User reviews the Call Signs selected that will be disassociated from the user’s FRN. If the user decides that some or all of the Call Signs chosen should not be disassociated, they can utilize the “Remove Selected” button or the “Back” button.

## Disassociating Call Signs From An FRN

- 3. Confirm Call Signs that have been disassociated from the user’s FRN

- Confirmation page displays the Call Signs that have been disassociated from the user’s FRN. It also provides the user a manner in which to return to License Manager.

## General Question and Answer