# Presentation: 613432

## Improvement of Integrated Work Management and ISM

- Presented by
- Barbara Hargis

## IWM Core Concepts

- Simple document incorporating tasks/steps, hazards, and controls
- Field walk down of work documents
- Enhanced worker involvement
- Single person in charge (PIC) for each work activity
- Formal pre-job brief and work release
- On-going readiness checks and change control (including stop work)

## High Level IWM Objectives

- Enhance safety/security/environment to meet the standards of sponsors and stakeholders
- Reduce risk to workers by better identification of hazards and controls
- Clarify roles and responsibilities of management and employees
- Drive one way of doing work across the Laboratory

## Purpose and Scope

- IWM implements the ISM and ISSM Five Core Functions at the *Activity* Level
- Applies to *all* work activities – facility, programmatic, construction...
**Chronology**
- Notice 131 issued– November 3, 2003
- Notice 142 issued-- April 27, 2004
- IMP 300-00-00 “Integrated Work Management for Work Activities”– September 17, 2004
** **

## Integrated Work ManagementIMP 300-00-00

- The key IWM Objectives have remained the same:
- Increased involvement by workers and subject matter experts (SMEs)
- Consolidation and integration of explicit work tasks/steps, hazards, and controls into a single user-friendly set
- Clear linkage among tasks/steps, hazards, and controls
- Identification of and definition of authority for a single PIC
- Oversight by an RDL (Facility Owner)
- Field validation walkdown of work control documents
- Formal work release, execution, and closeout of work activities

## IMP 300 Implements ISM Requirements

## The IMP also addresses

- Environmental protection and safeguards & security
- Responsible Line Manager (RLM) role
- Enhanced RDL management of facility coordination and work-area hazards
- A graded approach
- IWM training requirements
- Use of an automated Job Hazard Analysis (JHA) Tool
- Standing and Qualified-Worker IWDs

## IWM Roles and Responsibilities

**Responsible Line Manager (nominally, a group leader or equivalent)**
- “Owns” individual work activities and develops IWDs
- Delegates key roles to Preparer and PICs
- Is subordinate to RDL work control authority
**Responsible Division Leader**
- Provides oversight and approval of work activities in his or her facility
- Establishes mechanisms to coordinate all activities, to manage collocated and aggregate hazards, and to help ensure activities are within ES&H and security facility authorizations
**Work is authorized via approval of the IWD by both the RDL and the RLM **

## IWM Issues Identified through Assessments and Investigations 

- Inconsistent implementation across the Laboratory
- Lack of understanding and application of the IWM Process (**Workers not thinking before doing work)**
- Inadequate integration of different organizations performing work
- Inadequate integration of hazards (e.g.radiological, confined space)
- Lack of worker and SME involvement
- Problems persist in culture, behavior, work-floor implementation, and engagement in the IWM process

## Initiatives Underway to Improve the Integrated Work Management Process

**LANL has assembled an IWM Improvement Team consisting of two representatives from each AD, KSL and PTLA to define needed changes/revisions to IMP 300-00-00.1  (7/27/06)**
- Representatives conducted focus group meetings in their organizations
- Identify the most critical issues to address to improve the IWM process **(9/6/06**)
- Develop solutions and revise IMP 300
- Develop implementation strategy and improvements
- Issue a LANL-wide IWM Implementation Improvement Plan that will clarify requirements and guidance for consistent implementation **(1/12/2007**)
- Self assessments and institutional oversight plan **(1/12/2007)**

## Issues Identified by Focus Groups and IWM Improvement Team

- FM/FOD have different requirements for the contents of IWDs. There should be a minimum set of requirements**.**
- Need a process that encourages critical thinking at every step along the way... teach people how to think and/or reward them for doing so.
- Variations of the work control process and the way it's implemented exist across many of the divisions*.*
- Workers and SME’s need to be involved in the scope and hazard analysis process.

## Issues Identified by Focus Groups and IWM Improvement Team

- Workers hesitate to make important changes noticed after signatures have been obtained because it may require redoing the signature approval process,
- Need to reevaluate the Qualified Worker Program.
- JHA tool seems facilitate *lack* of worker involvement.
- Roles and responsibilities relative to the work control process are not clearly defined.
**Next Step: These issues will be prioritized by the IWM Improvement Team and solutions developed**

## Additional Initiatives Underway to Improve the Integrated Work Management Process

- Identify, train, and assign to each Facility Owning Director (FOD) one or more IWM specialists to provide assistance to IWD preparers in the tenant and FOD organizations. **12/22/2006**
- Identify divisions/groups engaged in high hazard/complex operations, determine the need for dedicated IWM specialists, and develop a resource loaded schedule **3/30/2007**
- Develop and provide special training for PICs involved in high hazard or complex work (e.g.multi-organizational projects) **12/22/2006**

## Additional Initiatives Underway to Improve the Integrated Work Management Process

- LANL is instituting employee driven safety committees to:
- Enhance worker involvement in safety and security improvements
- Develop safety goals and objectives
- Determine a Lab-wide approach for Behavior Based Safety
- Develop a path forward for VPP
- Train managers in Human Performance Improvement and Performance Based Leadership
- LANL has completed a new ISMS Description Document