# Presentation: 730956

## MAIL IRREGULARITY

**MAIL IRREGULARITY**
**REPORTING **
**MTAC **
**Meeting**
**February 5, 2004**

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## Informal pilot test – June 2001
System enhancements

Pilot test of three sites – April 2003
Limited Software modifications

Expanded Pilot  – October 1 – November 21, 2003
Major Software modifications

- Informal pilot test – June 2001
- System enhancements
- Pilot test of three sites – April 2003
- Limited Software modifications
- Expanded Pilot  – October 1 – November 21, 2003
- Major Software modifications

**Where Are We At ?**

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##      P&DCs				BMCs
Portland OR			New Jersey NJ	
Reno NV			           St Louis MO
Daytona Beach FL		Greensboro NC
Florence SC			Minneapolis MN
New Orleans LA
Monmouth NJ			DDUs
Brockton MA			Pewaukee WI
Milwaukee WI			Wauwatosa WI
Richmond VA			Sussex WI

**     **_**P&DCs**_				_**BMCs**_
- Portland OR			New Jersey NJ
- Reno NV			           St Louis MO
- Daytona Beach FL		Greensboro NC
- Florence SC			Minneapolis MN
- New Orleans LA
- Monmouth NJ			_**DDUs**_
- Brockton MA			Pewaukee WI
- Milwaukee WI			Wauwatosa WI
- Richmond VA			Sussex WI

**Who?**

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## Expanded Pilot  – October 1 – November 21, 2003
569 Reports Listing 956 Errors
Majority of Errors Found in Bundle/Package
549 Errors – 57%
479 Reports Routed to BMEUs for Resolution
287 – 60% Resolved
192 – 40% Not Resolved
111 - 58% of Non-Resolution – 
        Could Not Locate Origin Point of Mail
93 of the 111 – 84% Due to Company Permits

- Expanded Pilot  – October 1 – November 21, 2003
- 569 Reports Listing 956 Errors
- Majority of Errors Found in Bundle/Package
- 549 Errors – 57%
- 479 Reports Routed to BMEUs for Resolution
- 287 – 60% Resolved
- 192 – 40% Not Resolved
- 111 - 58% of Non-Resolution –
-         Could Not Locate Origin Point of Mail
- 93 of the 111 – 84% Due to Company Permits

**Where Are We At ?**

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## Contact Us For a Copy of the Pilot Report

**Contact Us For a Copy of the Pilot Report**
- _[Patrick.J.Killeen@usps.gov](mailto:Patrick.J.Killeen@usps.gov)_
- _[Susan.F.Redman@usps.gov](mailto:Susan.F.Redman@usps.gov)_

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## As a Result of Pilot Tests:
Improved Data Collection Process
Revamp Data Entry Interface 
Revamp Resolution Interface for the Business Mail Entry Unit (BMEU)
Interface Issues with Data Exchange Between PostalOne! and the Business Service Network (BSN)
Improved Report Features

- As a Result of Pilot Tests:
- Improved Data Collection Process
- Revamp Data Entry Interface
- Revamp Resolution Interface for the Business Mail Entry Unit (BMEU)
- Interface Issues with Data Exchange Between *PostalOne!* and the Business Service Network (BSN)
- Improved Report Features

**Findings**

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## Conduct Pilot – October 1 – November 21, 2003

Evaluation & Feedback – December 2003

Software Modifications – December 2003 – March 2004
Software will also be re-implemented in J2EE

National Training Deployed – April – May 2004

National Implementation - June 2004  

- Conduct Pilot – October 1 – November 21, 2003
- Evaluation & Feedback – December 2003
- Software Modifications – December 2003 – March 2004
- Software will also be re-implemented in J2EE
- National Training Deployed – April – May 2004
- National Implementation - June 2004**  **

**Timelines**

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## MAIL IRREGULARITY FEEDBACK PROCESS WORK GROUP

**MAIL IRREGULARITY FEEDBACK PROCESS WORK GROUP**
**MTAC WORK GROUP # 55**
**PROJECTED SUNSET DATE ****	****AUGUST 2004**

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## QUESTIONS ?

**QUESTIONS ?**

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