# Presentation: 170045

## CSAP FellowsCommunications Training

- October 29 – 30, 2008
- San Diego, CA
- Nancy Kennedy, DrPH
- Carol Oliver, MEd
- Elizabeth Silva, MPH

## Hello, we are......

- Nancy Kennedy, DrPH
- Carol Oliver, MEd
- Elizabeth Silva, MPH
- We have been CSAP trainers since...
- Currently, we work at DHHS/SAMHSA/CSAP, the Northeast CAPT, and Winchester Substance Abuse Coalition

## Before we begin....

- Ensure that your cell phones are on vibrate
- Have paper and a pen handy
- Introduction to workshop “Parking Lot”
- Don’t forget to have fun

**Notes:**
Need to create a separate whiteboard for each session that has “Parking Lot” on it so that participants can add to the parking lot during the session without drawing attention away. It cannot also be confused with other whiteboards used.

## Communication

*Let’s be interactive!*

##               3 Questions & 3 Groups

- What cultural messages did you get from your community and/or family regarding communication?
- What is the role of communication within the CSAP Fellows program?
- What communication skills do you hope to enhance in the next two days?

## AGENDA – Day 1

- Welcome and introductions
- Overview of the two days
-  Overview of communication
- Effective communication techniques
- Non-verbal communication
- Barriers to communication
- Individual factors that affect communication
- Closing/Day 2 preview

## AGENDA – Day 2

- Welcome and introductions
- Overview of communicating with groups
- Understanding yourself
- Learning preferences (*audio, visual, kinesthetic, tactile)*
- The role of a facilitator
- Group dynamics
- Reading a group’s energy
- Facilitation tips
- Wrap-up and closing

## Training Design Considerations

- Size of the group
- Learning and applying skills
- Sharing information between members
- Create a learning community
- A lot of expertise in the room
- Interactive
- Fun!!!!!

## CSAP Fellows Workshop Learning  Objectives

- Describe effective and ineffective one-on-one communication techniques
- Define effective tools for enhancing one-on-one communication
- Define key features of non-verbal communication
- Determine one’s own learning style and how it influences communication with others

## Spirit of the Day Participants

- New Kid in Town

## What is Communication?

*The process of communication is what allows us*
*to interact with other people; without it, we would*
*be unable to share knowledge or experiences*
*with anything outside of ourselves. Common*
*forms of communication include speaking,*
*writing, gestures, touch and broadcasting*
- Wikipedia definition

## Communication is a two-way process

- _Communication skills involve:_
- Listening to others (receiving) message
- Asserting/expressing (sending)

- Sender

- Receiver

- message

- Sender

- Receiver

- Language

- Cultural Differences

- Hearing

- Values and Attitudes

## Blue Book Additions

- Slides that talk about ineffective communication errors illustrating noise

## Communication Techniques Dyads Activity

## The Communication Equation

- What you _hear_
- Tone of voice
- Vocal clarity 					 40% of messages
- Verbal expressiveness
- Empathy and unconditional
-      regard
- What you _see or feel_
- Facial expression
- Dress and grooming 				50% of messages
- Posture
- Eye contact
- Gesture, Touch
- Empathy and unconditional
-      regard
- _Words_ 			       	                                   10% of messages

## The Art of Listening  

- 	*“**If we were supposed to talk more than listen, we would have been given two mouths and one ear.”*
- Mark Twain

## Two-Way Street

- Be prepared to listen
- Be interested
- Keep an open mind
- Listen for the main ideas
- Listen critically
- Resist distractions
- Help the speaker

## Effective Verbal Communication Techniques

- Important Points:
- Active Listening
- Responding
- Paraphrasing
- Asking questions for clarification
- Mirroring the other person’s language
- Open ended questions
- Avoid why

## What You Hear Back to Back Dyads

## Verbal vs Non Verbal

- Can we communicate without words?
- Voice attributes
- What are they and how do they affect communication?
- Physical attributes
- What could be considered here and how do they affect
- communication?
- The power of touch
- What and when is OK?
- Which is better, verbal or non verbal?

## What You See or Feel

- Building Your Dream House Activity

## Non-Verbal Communication Techniques 

- Posture
- Body language
- Eye contact
- Gesturing
- Facial expression
- Timing
- Hand gestures

## Barriers to Effective Communication

- Barriers

## Co-Consulting Model

- As a group, select a communication challenge that you may have discussed today
- Write this challenge on a piece of flip chart paper and pass to the next table
- You will receive a question from another table
- As a group, try to address the communication challenge from what you have learned and your own experience

## Individual Differences

- What individual factors could affect the
- way a person “sends” or “receives” a
- message?

## Day One Synthesis

- Jot down on the note card...
- 1) One thing you learned or enjoyed about today’s session
- 2) One thing you would like to change for the next session
- 3) One facilitation strategy you noticed used within the workshop

## Personality Color Activity

- Fill out Personality Test
- Determine your primary and secondary color
- Break into mixed color groups (representing each color)
- Individually determine a pitch to the group to get them involved in a project and attempt to appeal to all the colors
- As a group, each participant shares his or her pitch and receives feedback from the group. Did they appeal to all personality types?

## Thank you!