# Presentation: 087967

## Session #134H CSI for CIS Rookies

**Vikie Schwartz**
- IT Specialist, Clin 2
**Elaine Stoker**
- IT Specialist, Clin 2
**Chajuana Vance**
- CAC, Cleveland VAMC

**Notes:**
Vikie Schwartz is a Product Support Specialist with the Clin 2 team and is located at the San Antonio, TX VAMC

Elaine Stoker is an Product Support  Specialist with the Clin 2 team and is located at the Fayetteville,  NC VAMC

Chajuana Vance is a Clinical Application Coordinator at the Cleveland, OH VAMC

## Overview

- You each have your own personal VistA and CPRS account.
- Each is “broken” in a variety of ways
- ~7 minutes per problem, with successive hints provided during each time period, if needed

**Notes:**
You are in your own little world, 
you will not be stepping on your neighbor’s feet, 
you will not be able to see what your neighbor has done and cheat!

## Overview (cont’d)

- Always try to re-create the problem for yourself as your first step in trouble shooting!
- After making any changes, you need to use the File/refresh or logoff/logon for those changes to take effect.
_*CSI TIP:*_  If you make a PATIENT related change, you can usually just “refresh”.  When the change is related to a USER, MENU, KEY, or PARAMETER, you will need to log off/log on to test the resolution!

## Overview (cont’d)

- Please locate your desktop shortcuts for CPRS and KEA
- Your login:
- Access:  nnVEHU
- Verify:  VEHUnn
- ESig:   VEHUnn
- Your patient:
- - Use your default patient:  nn,Patient

**Notes:**
Unless there is a specific patient number mentioned in the scenario, use your default patient number.

## “Friendly Competition”

- Each problem will have 2-3 hints
- If you solve the problem before the 1st hint, you get 5 points.
- If you solve the problem after 1st hint, you get 3 points.
- If you solve the problem after 2 or 3 hints, you get 1 point.
- Keep track of your points – the winner will take home a valuable prize!!!!!!!!!!

## Problem #1:

- 	Provider,OneHundred left you a message stating that they can only see 3 notes on every patient even though they KNOW there are more.  This User is being held captive in the CBOC dungeon and not reachable by phone so the CAC needs to fix the problem!

## Provider,Onehundred left you a message stating that they can only see 3 notes on every patient even though they KNOW there are more.  This User is being held captive in the CBOC dungeon and not reachable by phone so the CAC needs to fix the problem!

Hint #1:  It isn’t always DE FAULT of the software!  
	Try to replicate the problem for yourself.
 		?? Is it just one patient ??
		?? Is it just one user ??

- _Hint #1_:  It isn’t always **DE FAULT** of the software!
- 	Try to replicate the problem for yourself.
-  		?? Is it just one patient ??
- 		?? Is it just one user ??

- Problem #1:

## 	Provider,Onehundred left you a message stating that they can only see 3 notes on every patient even though they KNOW there are more.  This User is being held captive in the CBOC dungeon and not reachable by phone so the CAC needs to fix the problem!

Hint #1:  It isn’t always DE FAULT of the software!

Hint #2:  

Option A:  Negotiate and pay the ransom.

Option B:  Take a peek at those pesky 		   note parameters.

- Hint #1:  It isn’t always DE FAULT of the software!
_**Hint #2**_**:  **
**Option A:  **Negotiate and pay the ransom.
**Option B:  Take a peek at those pesky ****	****	****   note parameters.**

- Problem #1:

## 	Provider 100 left you a message stating that they can only see 3 notes on every patient even though they KNOW there are more.  This User is being held captive in the CBOC dungeon and not reachable by phone so the CAC needs to fix the problem!
Hint #1:  It isn’t always DE FAULT of the software. 
Hint #2:   Take a peek at those pesky note parameters. 

Hint #3:  Parameter ORCH CONTEXT NOTES looks like it allows settings for system, package and user.

- Hint #1:  It isn’t always DE FAULT of the software.
- Hint #2:   Take a peek at those pesky note parameters.
- _Hint #3_:  Parameter ORCH CONTEXT NOTES looks like it allows settings for system, package and user.

- Problem #1:

## 
	CSI TIP:  The parameter ORCH CONTEXT NOTES contains information used to limit or customize the list of notes displayed to the user. This parameter can be set by SYSTEM and by USER. 

If you first use LV to list the values for this parameter, you will see
	Parameter                              	           	 Instance       	Value
 	--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------  -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
	PKG: ORDER ENTRY/RESULTS REPOR		1 	;;1;;100
	SYS:CDD.FO-ALBANY.MED.VA.GOV		1	;;1;;3;1;R;0;0;;;
	USR: PROVIDER,ONEHUNDRED       		1        	;;1;;3;1;R;0;0;;;

Now Edit values in Parameter ORCH CONTEXT NOTES at the User and System levels.  Type @ to remove the coded value for 
	the USER: 

---Setting ORCH CONTEXT NOTES for User: PROVIDER,ONEHUNDRED ---
	Value: ;;1;;3;1;R;0;0;;;// @  ...deleted

	and edit the SYSTEM to show 100 instead of 3.  You can easily do this by copying the value for PACKAGE and pasting it to System:

---Setting ORCH CONTEXT NOTES for System: CDD.FO-Albany.Med.VA.GOV ---
	Value: ;;1;;3;1;R;0;0;;;// ;;1;;100  

Check your work, by seeing if you see more than 3 notes now in CPRS!

- 	_*CSI TIP:*_  The parameter ORCH CONTEXT NOTES contains information used to limit or customize the list of notes displayed to the user. This parameter can be set by SYSTEM and by USER.
- If you first use LV to list the values for this parameter, you will see
- 	Parameter                              	           	 Instance       	Value
-  	--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------  -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
- 	PKG: ORDER ENTRY/RESULTS REPOR		1 	;;1;;100
- 	SYS:CDD.FO-ALBANY.MED.VA.GOV		1	;;1;;**3**;1;R;0;0;;;
- 	USR: PROVIDER,ONEHUNDRED       		1        	;;1;;**3**;1;R;0;0;;;
- Now Edit values in Parameter ORCH CONTEXT NOTES at the User and System levels.  Type @ to remove the coded value for
- 	the USER:
- ---Setting ORCH CONTEXT NOTES for User: PROVIDER,ONEHUNDRED ---
- 	Value: ;;1;;3;1;R;0;0;;;// **@  ...deleted**
- 	and edit the SYSTEM to show 100 instead of 3.  You can easily do this by copying the value for PACKAGE and pasting it to System:
- ---Setting ORCH CONTEXT NOTES for System: CDD.FO-Albany.Med.VA.GOV ---
- 	Value: ;;1;;3;1;R;0;0;;;// **;;1;;100****  **
**Check your work, by seeing if you see more than 3 notes now in CPRS!**

- Problem #1 SOLUTION:

**Notes:**
If your user was not in the CBOC Dungeon, and you could talk them thru making the change themselves, they can edit in GUI by .

## Problem #2

- 	You try to enter a new order and can’t select yourself (VEHU,NN) as the provider!!  No one else can select you as the provider, either!!

## You try to enter a new order and can’t select yourself (VEHU,NN) as the provider!!  No one else can select 
    you as the provider, either!!

Hint #1:  May we suggest the KEY lime pie?

-     you as the provider, either!!
- _Hint #1:_  May we suggest the KEY lime pie?

- Problem #2:

## You try to enter a new order and can’t select yourself (VEHU,NN) as the provider!!  No one else can select you as the provider, either!!

Hint #1:  May we suggest the KEY lime pie?

Hint #2:  Can you prove you’re a provider?

- Hint #1:  May we suggest the KEY lime pie?
- _Hint #2:_  Can you prove you’re a provider?

- Problem #2:

## You try to enter a new order and can’t select yourself (VEHU,NN) as the provider!!  No one else can select 
	you as the provider, either!!

Hint #1:  May we suggest the key lime pie?

Hint #2:  Can you prove you’re a provider?

Hint #3:  How do you compare to Provider,Eighteen (User Inquiry)?

- 	you as the provider, either!!
- Hint #1:  May we suggest the key lime pie?
- Hint #2:  Can you prove you’re a provider?
_**Hint #3:**_**  How do you compare to Provider,Eighteen (User Inquiry)?**

- Problem #2:

## Assign the Provider key to yourself in VISTA

Select Menu Option:   KY     Allocation of Security Keys

	Allocate key: PROVIDER  <=  type Provider to start a 				      	      	 search for key choices
     		1   PROVIDER  
     		2   PROVIDER ID EDIT  IB PROVIDER EDIT
		CHOOSE 1-2:   1  PROVIDER

	Another key:  <enter>
	Holder of key: VEHU,NN   Type your name (VEHU,# #) 
	And press <enter> to assign the key to yourself.

**Log Off/Log On** to CPRS GUI and confirm that you can now select your name as a Provider.

- Select Menu Option:   **KY     Allocation of Security Keys**
- 	Allocate key: **PROVIDER  ****<=  **type Provider to start a 				      	      	 search for key choices
-      		1   PROVIDER
-      		2   PROVIDER ID EDIT  IB PROVIDER EDIT
- 		CHOOSE 1-2:   **1  PROVIDER**
- 	Another key:  <enter>
- 	Holder of key: VEHU,NN   Type your name (*VEHU,# #)*
- 	And press <enter> to assign the key to yourself.
****Log Off/Log On** to CPRS GUI and confirm that you can now select your name as a Provider.**

- Problem #2 SOLUTION:

## Problem #3:

- User calls stating the system will not allow them to sign the Nursing Procedures Note**.**  When they attempt to sign the note, the “Insufficient Authorization” error keeps popping up!  So they ask you...”What’s so insufficient about my authorization?”  The User class, keys, rules, etc. are good ...can you recreate the problem?

## Problem #3:

- User calls stating the system will not allow them to sign the Nursing Procedures Note**.**  When they attempt to sign the note, the “Insufficient Authorization” error keeps popping up!  So they ask you...”What’s so insufficient about my authorization?”  User class, keys, rules, etc. are good...can you recreate the problem?
- _Hint #1_ – Free text or Template?

## Problem #3:

- User calls stating the system will not allow them to sign the Nursing Procedures Note**.**  When they attempt to sign the note, the “Insufficient Authorization” error keeps popping up!  So they ask you...”What’s so insufficient about my authorization?” User class, keys, rules, etc. are good...can you recreate the problem?
- Hint #1 – Free text or Template?
- _Hint #2_ – This could have multiple fixes...

## Problem #3:

- User calls stating the system will not allow them to sign the Nursing Procedures Note**.**  When they attempt to sign the note, the “Insufficient Authorization” error keeps popping up!  So they ask you...”What’s so insufficient about my authorization?” User class, keys, rules, etc. are good...can you recreate the problem?
- Hint #1 – Free text or Template?
- Hint #2 – This could have multiple fixes...
- _Hint #3_ – “DUH”

## Problem #3 Solution:

- (1) Have the user right-click in the body of the note and select FIND, type “DUH” in word processing block and check both Match boxes, click FIND NEXT button and the instance of this will be highlighted in your note for editing and then signing.
- (2) Because this template is linked to a note you also will
- 	> Go to the Template Editor > Document Titles
- 	> Nursing Procedure Note and edit the misspelling.
- (3) To change the Blank Character String text
- Go to Basic TIU Parameters and edit the three character string for the appropriate INSTITUTION.
-      example:
- 		BLANK CHARACTER STRING: DUH// -- most sites 	have this set to either “@@@”  or “ _ _ _”.

## Problem #4:

- Everyone is complaining they only see the DISCONTINUED orders on the Orders Tab.

## Everyone is complaining they only see the DISCONTINUED orders on the Orders Tab.

Hint #1 – Betcha’ can’t say 
	“Look Ma, no Hands!”       

- _Hint #1_ – Betcha’ can’t say
- 	“Look Ma, no Hands!”

- Problem #4:

## Everyone is complaining they only see the DISCONTINUED orders on the Orders Tab.

Hint #1 – Betcha’ can’t say 
	“Look Ma, no Hands!”		

Hint #2 – Need to tune into THE VIEW!

- Hint #1 – Betcha’ can’t say
- 	“Look Ma, no Hands!”
- _Hint #2_ – Need to tune into THE VIEW!

- Problem #4:

## Everyone is complaining they only see the DISCONTINUED orders on the Orders Tab.

Hint #1 – Betcha’ can’t say 
		“Look Ma, no Hands!”		
Hint #2 – Need to tune into THE VIEW!

Hint #3:  Check out the ORCH CONTEXT ORDERS Parameter...

- Hint #1 – Betcha’ can’t say
- 		“Look Ma, no Hands!”
- Hint #2 – Need to tune into THE VIEW!
- _Hint #3_:  Check out the ORCH CONTEXT ORDERS Parameter...

- Problem #4:

_*CSI Tip:*_  The “covering hands” icon

- Problem #4:

## Problem #4 Solution:

- Solution A:
- 	The CAC can guide the USER in making the edit themselves by doing the following:
- 	 On the Orders tab, click on View,
- 		select Active Orders.
- 	 Again go to VIEW and click Save as 		Default View.

## Problem #4 Solution:

- Solution B:
- 	The CAC can edit for ALL USERS by editing via the XX – General Parameter Tools option.  You can first LIST VALUES for the ORCH CONTEXT ORDERS parameter to see current setting values.
- 	Parameter                      			Instance   	Value
- 	--------------------------------------------------------------------------------------------------------------
- 	USR: VEHU,ZERO ZERO            		1	;;**3**;ALL;L;R;1
- 	USR: CLINCOORDINATOR,THREE     		1	;;**3**;ALL;L;R;1
- 	PKG: ORDER ENTRY/RESULTS REPOR 		1	;;2;ALL;L
- 	SYS: CDD.FO-ALBANY.MED.VA.GOV  		1	;;**3**;ALL;L;R;1
- 	Now use EP to Edit the values at the SYSTEM level – looking at the settings will show that the 3 value should be changed to 2.
- 	 Setting ORCH CONTEXT ORDERS  for User: VEHU,ZERO ZERO
- 	    Value: ;;3;ALL;L;R;1// **@  ...deleted**
-       Setting ORCH CONTEXT ORDERS  for System
- 	    Value: ;;3;ALL;L;R;1// ****** Change this to ;;2;ALL;L**
- Remember to check your work by logging into CPRS GUI to see your orders VIEW.

**Notes:**
Refresh works!

## Users are calling to say they can’t order a Chem 7 lab test  from the Laboratory orders menu.

- Problem #5:

## Users are calling to say they can’t order a Chem 7 lab test from the orders menu.

Hint #1:  Wonder what’s restricting them?

- _Hint #1:_  Wonder what’s restricting them?

- Problem #5:

## Users are calling to say they can’t order a Chem 7 lab test from the orders menu.

Hint #1:  Wonder what’s restricting them?

Hint #2:  Can we quickly resolve this ordering problem?

- Hint #1:  Wonder what’s restricting them?
- _Hint #2:_  Can we quickly resolve this ordering problem?

- Problem #5:

## In VISTA, you need to remove the restriction to “quick order only” for the orderable item:  Chem 7.

Select Menu Option:  OE     CPRS Manager Menu
Select:    	PE       CPRS Configuration (Clin Coord) ...	
Select:    	MM      Order Menu Management ...
Select: 	OI        Manage orderable items ...
Select:    	QO      Enter/edit QO restriction

Select an ORDERABLE ITEM (meds or labs only): CHEM 7     type the 					     orderable item that is “restricted” here

Now Select the type of usage for which you wish to restrict ordering of this item.  
	(Choice is LABORATORY or CHEMISTRY for this item)

Usage: LABORATORY   select Laboratory since the orderable item  was restricted on the Laboratory menu!
QO ONLY: YES// @   type “@” to delete the restriction.

Check your work by clicking on Laboratory from your Write Orders list in CPRS GUI and typing CHEM 7 in the Available Lab Tests block.

- Select Menu Option:  OE     CPRS Manager Menu
- Select:    	PE       CPRS Configuration (Clin Coord) ...
- Select:    	MM      Order Menu Management ...
- Select: 	OI        Manage orderable items ...
- Select:    	QO      Enter/edit QO restriction
- Select an ORDERABLE ITEM (meds or labs only): CHEM 7     type the 					     orderable item that is “restricted” here
- Now Select the type of usage for which you wish to restrict ordering of this item.
- 	(Choice is LABORATORY or CHEMISTRY for this item)
- Usage: LABORATORY   select Laboratory since the orderable item  was restricted on the Laboratory menu!
- QO ONLY: YES// @   type “@” to delete the restriction.
**Check your work by clicking on Laboratory from your Write Orders list in CPRS GUI and typing CHEM 7 in the Available Lab Tests block.**

- Problem #5 Solution:

## User calls to say that an Ophthalmology consult was ordered for EIGHTYTHREE, PATIENT but seems to have “Disappeared!”  It shows on the Orders tab but not on the Consults tab.   Also, wonder how they placed the order?

- Problem #6:

## User calls to say an Ophthalmology consult was ordered for EIGHTYTHREE, PATIENT but seems to have “Disappeared!”  It shows on the Orders tab but not on the Consults tab. Also wonder how they placed the order?

Hint #1 – Was the order signed using disappearing ink?

- _Hint #1_ – Was the order signed using disappearing ink?

- Problem #6:

## User calls to say an Ophthalmology consult was ordered for EIGHTYTHREE, PATIENT but seems to have “Disappeared!”  It shows on the Orders tab but not on the Consults tab. Wonder how they placed the order?

Hint #1 – Was the order signed using disappearing ink?

Hint #2 – “HI ARCHIE!” SET UP straight, no slouching!

- Hint #1 – Was the order signed using disappearing ink?
- _Hint #2_ – “HI ARCHIE!” SET UP straight, no slouching!

- Problem #6:

## User calls to say an Ophthalmology consult was ordered for EIGHTYTHREE, PATIENT but seems to have “Disappeared!”  It shows on the Orders tab but not on the Consults tab. Wonder how they placed the order?

Hint #1 – Was the order signed using disappearing ink?

Hint #2 – “HI ARCHIE!” SET UP straight, no slouching!

Hint #3 – Remember the Musketeer motto: “ALL for one and one for ALL”

- Hint #1 – Was the order signed using disappearing ink?
- Hint #2 – “HI ARCHIE!” SET UP straight, no slouching!
- _Hint #3_ – Remember the Musketeer motto: “ALL for one and one for ALL”

- Problem #6:

## In VISTA, go to the CONSULT MANAGER menu.  
Use the option:  LH - List Consult Service Hierarchy to view the current Hierarchy.
Select option SS - Set Up of Consult Services, for ALL SERVICES  grouper.
At the Select SUB-SERVICE/SPECIALTY prompt add Ophthalmology as a sub-specialty.
User must have used a Quick Order!

Check your work to see if you can now see the Ophthalmology Consult on the Consult tab!

- Use the option:  LH - List Consult Service Hierarchy to **view** the current Hierarchy.
- Select option SS - Set Up of Consult Services, for **ALL SERVICES**  grouper.
- At the Select SUB-SERVICE/SPECIALTY prompt add Ophthalmology as a sub-specialty.
- User must have used a Quick Order!
- Check your work to see if you can now see the Ophthalmology Consult on the Consult tab!

- Problem #6 Solution:

## Problem #7

- No one can run the “Search for Selected Documents” report by Expected Cosigner, for  Provider,Ninetynine.
- The date range to search is within the last 90 days.

## No one can run the “Search for Selected Documents” report by expected cosigner: Provider,Ninetynine. The date range to search is within the last 90 days.

Hint 1:  Try to recreate the problem.  
	This is sticky but it is not GUI!

Select TIU (MIS Manager) Option: search for Selected Documents
Select Status: COMPLETED// UNCOSI   uncosigned  
Select CLINICAL DOCUMENTS Type(s): Progress Notes//    ALL  
Select SEARCH CATEGORIES: AUTHOR// exp   Expected Cosigner  
Select EXPECTED COSIGNER: Provider,Ninetynine ??
Select EXPECTED COSIGNER: Provider,Onehundred ??

Hmmm...it will not accept ANY Expected Cosigner name!

_**Hint 1:**_**  Try to recreate the problem.  **
**	****This is sticky but it is not GUI!**
- Select TIU (MIS Manager) Option: search for Selected Documents
- Select Status: COMPLETED// UNCOSI   **uncosigned **
- Select CLINICAL DOCUMENTS Type(s): Progress Notes//    **ALL  **
- Select SEARCH CATEGORIES: AUTHOR// exp   **Expected Cosigner**
- Select EXPECTED COSIGNER: Provider,Ninetynine ??
- Select EXPECTED COSIGNER: Provider,Onehundred ??
- Hmmm...it will not accept ANY Expected Cosigner name!

- Problem #7:

## No one can run the “Search for Selected Documents” report by expected cosigner: Provider,Ninetynine. The date range to search is within the last 90 days.

Hint #1:  Try to recreate the problem. 
	This is sticky but it is not GUI!

Hint #2:  If you think a PROVIDER would expect to be a Cosigner of notes – go to the head of the CLASS.

- Hint #1:  Try to recreate the problem.
- 	This is sticky but it is not GUI!
- _Hint #2:_  If you think a PROVIDER would expect to be a Cosigner of notes – go to the head of the CLASS.

**Problem #7:**

## No one can run the “Search for Selected Documents” report by expected cosigner: Provider,Ninetynine. The date range to search is within the last 90 days.

Hint #1:  Try to recreate the problem.
Hint #2:  If you think a PROVIDER would expect to be a Cosigner of notes – go to the head of the CLASS.

Hint #3:  Am I seeing *STARS* or has someone been monkeying around with those user class names??

- Hint #1:  Try to recreate the problem.
- Hint #2:  If you think a PROVIDER would expect to be a Cosigner of notes – go to the head of the CLASS.
_**Hint #3:**_**  Am I seeing *STARS* or has someone been monkeying around with those user class names??**

- Problem #7:

## CSI Tip:  The Expected Cosigner screens all users to ensure they are members of the PROVIDER user class. Someone renamed the PROVIDER user class to PROVIDER **CLASS HEADER ONLY**.  Since there was no longer a PROVIDER user classes, it could not find ANY provider you were searching for.  You need to change the name back to PROVIDER.

Solution:  
In VISTA, use the TIU USER CLASS MANAGEMENT menu look at the User Class Definition of all active user classes.  Return until you get to the PROVIDER user class screen
Select Action: Next Screen// ed   Edit User Class  
Select Class(s):    enter item number for PROVIDER User Class
Edit the PROVIDER **CLASS HEADER ONLY** to change it to:
			NAME: PROVIDER
			DISPLAY NAME: Provider

Test your success by trying again to run the Search for Selected Documents report by expected cosigner!

_*Solution:*_
- In VISTA, use the TIU USER CLASS MANAGEMENT menu look at the User Class Definition of all active user classes.  Return until you get to the PROVIDER user class screen
- Select Action: Next Screen// ed   Edit User Class
- Select Class(s):    enter item number for PROVIDER User Class
- Edit the PROVIDER **CLASS HEADER ONLY** to change it to:
- 			NAME: **PROVIDER**
- 			DISPLAY NAME: Provider
**Test your success by trying again to run the Search for Selected Documents report by expected cosigner!**

- Problem #7 Solution:

## You’re getting numerous calls that users cannot see the clinical reminders that are DUE NOW from the clock menu or the reminders drawer.

- Problem #8:

## You’re getting numerous calls that users cannot see the clinical reminders that are DUE NOW from the clock menu or the reminders drawer.

Hint #1:  Think it through from A to...?

- _Hint #1:_  Think it through from A to...?

- Problem #8:

## You’re getting numerous calls that users cannot see the clinical reminders that are DUE NOW from the clock menu or the reminders drawer.

Hint #1:  Think it through from A to...?

Hint #2:  Parameters can spell it out for you.

- Hint #1:  Think it through from A to...?
- _Hint #2:_  Parameters can spell it out for you.

- Problem #8:

## To fix this for ALL USERS you would use VISTA,

Select Menu Option:         XX      General Parameter Tools
First you can use option:   LV   to list the values for the parameter

	Values for ORQQPX REMINDER FOLDERS
	Parameter                      		     Instance             Value
	---------------------------------------------------------------------------------------
	SYS: CDD.FO-ALBANY.MED.VA.GOV      1                    A,N,E,O

CSI TIP:  Visible Folders - D=Due, A=Applicable, N=Not Applicable, E=Evaluated, O=Other

Now Select Edit Parameter Values to edit the SYSTEM level value.
Enter ORQQPX REMINDER FOLDERS as the parameter name

--- Setting ORQQPX REMINDER FOLDERS  for System ---
	Visible Reminder Folders: A,N,E,O//  Type D,A,N,E,O 
                 to include the DUE folder in your reminders view!

- Select Menu Option:*         ***XX **     General Parameter Tools
- First you can use option:   **LV**   to list the values for the parameter
- 	Values for ORQQPX REMINDER FOLDERS
- 	Parameter                      		     Instance             Value
- 	---------------------------------------------------------------------------------------
- 	SYS: CDD.FO-ALBANY.MED.VA.GOV      1                    A,N,E,O
_***CSI TIP:***_  Visible Folders - D=Due, A=Applicable, N=Not Applicable, E=Evaluated, O=Other
- Now Select Edit Parameter Values to edit the **SYSTEM** level value.
- Enter **ORQQPX REMINDER FOLDERS** as the parameter name
- --- Setting ORQQPX REMINDER FOLDERS  for System ---
- 	Visible Reminder Folders: A,N,E,O// ****** Type D,A,N,E,O **
**                 ****to include the DUE folder in your reminders view!**

- Problem #8 Solution:

## Problem #8 Solution:

- To fix this for the one USER, instruct the user to:
- Click on the Reminder Clock in CPRS GUI
- Click VIEW, and then simply click on “DUE” to
- 	add this folder to your Reminder View.

- Check your work by confirming you now see “DUE” reminders!

## Problem #9

-    A new Comprehensive Med List Health Summary has recently been created.  JCAHO is in town and the they want a quick look at the patient’s reconciled meds. A user calls for help...”It was there just this morning ...where did it go?”

## Problem #9

- A new Comprehensive Med List Health Summary has recently been created.  JCAHO is in town and the they want a quick look at the patient’s reconciled meds. A user calls for help...”It was there just this morning... where did it go?”
- _Hint#1_ – We’ve got to get this thing in line.

## Problem #9

- A new Comprehensive Med List Health Summary has recently been created.  JCAHO is in town and the they want a quick look at the patient’s reconciled meds. A user calls for help...”It was there just this morning... where did it go?”
- Hint #1 – We’ve got to get this thing in line.
- _Hint #2_ – Could it be those darn parameters again ? ? ?

- A new Comprehensive Med List Health Summary has recently been created.  JCAHO is in town and the they want a quick look at the patient’s reconciled meds. A user calls for help...”It was there just this morning... where did it go?”
- Hint #1 – We’ve got to get this thing in line.
- Hint #2 – Could it be those darn parameters
- 	again ? ? ?
- _Hint #3 _– It was under education just this morning!

## Problem #9 Solution:

- Go to the Health Summaries Coordinator’s menu
- Use option #5 to edit CPRS Reports Tab 'Health Summary Types List' Parameters; then option #4 Edit 'Health Summary Types List' Parameters.
- Notice that #6 is missing from the sequence
- 	(just under the Education HS ).
- Add the Comprehensive Med List to the sequence. OR
- Edit the ORWRP Health Summary Type List system parameter and add the Comprehensive Med List HS to the sequence.

## User calls stating the system will not allow them to complete the Patient Record Flag Category II – Infectious Disease note for EIGHTYEIGHT, PATIENT.

- Problem #10:

## Problem #10

- User calls stating the system will not allow them to complete the Patient Record Flag Category II – Infectious Disease note for EIGHTYEIGHT, PATIENT.
- _Hint #1_ – You asked...”What prompted you to write this note anyhow?”

## Problem #10

- User calls stating the system will not allow them to complete the Patient Record Flag Category II – Infectious Disease note for EIGHTYEIGHT, PATIENT.
- Hint #1 – You asked...”What prompted you to write this note anyhow?”
- _Hint #2 _– Do I need to give you A SIGN?

## Solution #10

- Using the Patient Record Flag assignment menu option you must FIRST assign the flag; THEN write the Patient Record Flag class note.
- From the notes tab, associate the PRF note with the Active flag.  Similar to completing consults.

## Congratulations!

- You are now a certified CPRS Help Desk Troubleshooter!

## Questions?