# Presentation: 057235

## Reducing Direct Loan DefaultsUsingLate Stage Delinquency Assistance(LSDA)

***Direct Loan Day***

## Agenda

- LSDA

**How to Implement LSDA**

**Direct Loan Coalition Partners with FSA**

**Why LSDA?**

## Official Cohort Default Rates

## Makeup of Cohort Rate

## Borrower Delinquency Pattern

## Defaulter Characteristics

*	**12 month average of Stafford borrowers - all cohort years*

- 84% do not receive the advantage of the full 6 month grace period as a result of late enrollment notification
- 71% have withdrawn from school and did not complete studies
- 43% have had bad telephone numbers at the time of default
- 58% have not successfully been contacted by telephone during the 360 day collection effort during delinquency

## Why is LSDA Working ?

- Schools say, “It’s the right thing to do.”
- Schools find that LSDA is practical,
-   straightforward, effective and inexpensive.

## The Tools

- Direct Loan Web Site gives you the flexibility to identify the borrower population you want to work.
- The Direct Loan Servicing Center is available to assist .They can provide the LSDA users guide and tips.  They will also assist you while on a call with a delinquent borrower.
-  School Services: 1-888-877-7658
- 	 		M-F 8:00 a.m. - 8:30 p.m. EST.
-  Loan Counseling : 1-800-848-0981
- 			Available for “off hours” M-F 8:30 p.m. - 10:00 p.m.  		& Sat. 8:00 a.m. -  5:30 p.m. EST.

## With the Web Site you can see as little or as much as you want

## NEW!

- Late Stage Delinquency Assistance (LSDA) Report

- The Late Stage Delinquency Assistance Report provides the most recent report of borrowers from your institution that are between 241 and 360 days delinquent and that can affect your cohort default rate.

## Accomplishments

- Over 500 schools have indicated an 	interest in doing LSDA.
- Hundreds of documented three way 	calls have been accomplished.
- It’s worth doing:
- Over 80% stay saved after 14 months.
- Over 75% stay saved after 24 months.

## LSDA Works for All Schools

## Sample LSDA Results

- Hundreds of delinquencies resolved immediately through three way calls with DL Servicing
- Over 500 schools have indicated desire to work with LSDA
- Downward trend in DL Program Cohort Default Rate

## Effective Implementation

- Plan
- Make it someone's responsibility
- Schedule
- Tips from others
- Refine

## Tips for Success

- Use a light touch – remember you are there to help, not to collect.
- Call at different times of the day – more people are home in the evening and you can call from home using a calling card.
- Mailing personal handwritten notes has been successful.
- Use contact information from the Web,
- student Email addresses, Perkins Loan info,
- Registrar’s Office, Alumni Office, etc.
- Send out information on repayment options, deferments and forbearance.
- Connect the student with the Service Center in a three-way call.
- Be creative! You can make a difference.

## Testimonials

***“******I just wanted to drop you a note of thanks and appreciation for your help with my direct student loan.  It had become a sore issue that I found difficult to face, being that I had no answers regarding payment.  I was not aware of deferment options regarding unemployment, just those associated with schooling.  Thanks again for your help and persistence.”    ***
- 		 **~Student **
***“******I’m glad you cared enough to contact me and not give up ***
***	******on me when I had just about given up on myself.”   ***
**~** **Student**** **
***“******Borrowers are grateful that someone is willing to work with them and help them get through the critical point.  A lot of the borrowers do not realize the seriousness of defaulting and the options that are available.” ***
** ****~Margaret Pearson, San Antonio College/Career Centers**

## In Your Book

- LSDA Report
- Look at the first name
-  You can help that person!
- Tips
- Testimonials

## DL Coalition/FSA Collaboration

- Reduce Delinquency and Default
- In the Stafford and Perkins Loan Programs
- Using Late Stage Delinquency Assistance

## DL Coalition/FSA Collaboration

- Contact Information
- Phyllis Hooyman
- _[Hooymen@Hope.edu](mailto:Hooymen@Hope.edu)__   616-395-7765_
- National Direct Student Loan Coalition
- _[www.DirectStudentLoanCoalition.org](http://www.directstudentloancoalition.org/)_

## What’s Next ?

- When you return to campus:
- Make LSDA part of your routine.
- Create local LSDA workshops for 	colleagues/schools.
- Early Stage Delinquency Prevention.			**AND**
- Ensure timely and accurate enrollment 	status change updates at NSLDS.

## Questions and Comments

*Questions and Comments*

***Contact Us: ***
- _[John.Pierson@ed.gov](mailto:John.Pierson@ed.gov)_
**	****School Relations Branch**
**	****(404) 562-6269**
_**Ben.Leborys@ed.gov**_** **
**	****Quality Management, **
**	****Borrower Services****(202) 377-3271**
**Phyllis Hooyman **
**	****Director of Financial Aid**
**	****Hope College**
**	**_[hooyman@hope.edu](mailto:hooyman@hope.edu)_
**	****(616) 395-7765**