# Presentation: 670820

## Improving the Drop Shipment ProcessMTAC Workgroup #87

-  *Washington, D.C.*
*January 30, 2008*

## MTAC # 87 Goal

***	******The workgroup will optimize driver service time by making the appointment system for unloading trucks at postal facilities more efficient. Additionally, the group will identify opportunities to enhance the efficiency of mailer/postal drop ship management and seek to reduce USPS platform costs.***

## MTAC # 87 Accomplishments

**Design and development of the Facility Access and Shipment Tracking (FAST) system to replace DSAS**
**Integration with *****PostalOne!***
**Integration between Label List, Drop Ship Product and redirection management with FAST**
**Integration of FAST with the Facilities Data Base (FDB) and Address Management**
**Development of a software vendor solution in conjunction with MTAC 106 to enable an automated information pull for updating redirections**
**Implementation and deployment of mailer rating**

## MTAC # 87 Accomplishments (cont.)

**Joint scheduling capabilities **
**Support for LTL and air freight  scheduling **
**Update and development of the recurring appointment request and approval process**
**Surface Visibility data to determine start-the-clock**
**Development of mailer placard bar code specification**

## National Deployment Status

**USPS has concluded formal deployment of Mailer Rating National Deployment**
**92 out of 136 facilities have been activated (week of 01/14 – 01/20)**
**Phase I:  71.4% of Phase I facilities are activated**
**15 out of 21 facilities activated in the Western Area**
**Phase II:  76.6% of Phase II facilities are activated **
**15 out of 18 facilities activated in the Great Lakes Area**
**9 out of 12 facilities activated in the Southwest Area**
**12 out of 17 facilities activated in the Eastern Area**

## National Deployment Status (cont.)

**Phase III:  60.3% of Phase III facilities are activated**
**9 out of 12 facilities activated in the NY Metro Area**
**9 out of 14 facilities activated in the Northeast Area**
**6 out of 14 facilities activated in the Capital Metro Area**
**11 out of 14 facilities activated in the Southeast Area**
**6 out of 14 facilities activated in the Pacific Area**
**	**

## Mailer Rating Post-Deployment 

**Debby Cataldi posts a weekly listing of all USPS facilities activated for Mailer Rating on the FAST *****What’s New***** Board**
**The status of Mailer Rating activation for each USPS facility is also shown on the Facility Profile pages in FAST**

**Mailer Rating has been activated at all FAST facilities where Surface Visibility (SV) is consistently used to track drop shipment arrivals**
-  **92 out of 136 facilities have been activated**
**Operations continues to track and monitor SV Drop Shipment Compliance and activate or deactivate facilities as required according to data compliance**

## Mailer Rating National Deployment – Western

**Western – Phase I**
- Total number of possible facilities: 21
- Total number of facilities activated: 15
- 01/23 Average SV Drop Ship Compliance Score: 87.31%
- Average Mailer Rating Score: 46*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 522 | CEDAR RAPIDS (Pilot Facility) | Plant |
| 800 | DENVER PDC | Plant |
| 500 | DES MOINES | Plant |
| 640 | KANSAS CITY | Plant |
| 660 | KANSAS CITY | Plant |
| 890 | LAS VEGAS | Plant |
| 553 | MINNEAPOLIS | Plant |
| 680 | OMAHA | Plant |
| 852 | PHOENIX SCF | Plant |
| 85H | PHOENIX STC | Plant |
| 970 | PORTLAND | Plant |
| 612 | QUAD CITIES | Plant |
| 550 | SAINT PAUL | Plant |
| 980 | SEATTLE | Plant |
| 570 | SIOUX FALLS | Plant |
| 554MA | TWIN CITIES METRO | Plant |
| 80Z | DENVER | BMC |
| 50Z | DES MOINES (Pilot Facility) | BMC |
| 66Z | KANSAS CITY | BMC |
| 55Z | MINNEAPOLIS / SAINT PAUL | BMC |
| 98Z | SEATTLE | BMC |

**From 12/22/07-01/18/08*

## Mailer Rating National Deployment – Great Lakes

**Great Lakes – Phase II**
- Total number of possible facilities: 18
- Total number of facilities activated: 15
- 01/23 Average SV Drop Ship Compliance Score: 81.70%
- Average Mailer Rating Score: 47*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 617 | BLOOMINGTON | Plant |
| 601 | CAROL STREAM | Plant |
| 606 | CHICAGO | Plant |
| 605 | FOX VALLEY | Plant |
| 493 | GRAND RAPIDS | Plant |
| 541 | GREEN BAY | Plant |
| 460 | INDIANPOLIS | Plant |
| 488 | LANSING | Plant |
| 535 | MADISON | Plant |
| 600 | PALATINE | Plant |
| 615 | PEORIA | Plant |
| 610 | ROCKFORD | Plant |
| 480 | ROYAL OAK | Plant |
| 630 | SAINT LOUIS | Plant |
| 604 | SOUTH SUBURBAN | Plant |
| 60Z | CHICAGO | BMC |
| 48Z | DETROIT | BMC |
| 63Z | SAINT LOUIS | BMC |

**From 12/22/07-01/18/08*

## Mailer Rating National Deployment – Southwest

**Southwest – Phase II**
- Total number of possible facilities: 12
- Total number of facilities activated: 9
- 01/23 Average SV Drop Ship Compliance Score: 83.16%
- Average Mailer Rating Score: 47*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 786 | AUSTIN | Plant |
| 707 | BATON ROUGE | Plant |
| 752 | DALLAS | Plant |
| 760 | FORT WORTH | Plant |
| 770 | HOUSTON | Plant |
| 720 | LITTLE ROCK | Plant |
| 773 | NORTH HOUSTON | Plant |
| 750 | NORTH TEXAS | Plant |
| 780 | SAN ANTONIO | Plant |
| 740 | TULSA | Plant |
| 75Z | DALLAS | BMC |
| 707PA | PORT ALLEN | Annex |

**From 12/22/07-01/18/08*

## Mailer Rating National Deployment – Eastern

**Eastern – Phase II**
- Total number of possible facilities: 17
- Total number of facilities activated: 12
- 01/23 Average SV Drop Ship Compliance Score: 81.84%
- Average Mailer Rating Score: 51*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 450 | CINCINNATI  | Plant |
| 440 | CLEVELAND | Plant |
| 430 | COLUMBUS | Plant |
| 170 | HARRISBURG | Plant |
| 180 | LEHIGH VALLEY | Plant |
| 403 | LEXINGTON | Plant |
| 400 | LOUISVILLE | Plant |
| 190 | PHILADELPHIA | Plant |
| 150 | PITTSBURGH | Plant |
| 240 | ROANOKE | Plant |
| 080 | SOUTH JERSEY | Plant |
| 189 | SOUTHEASTERN | Plant |
| 434 | TOLEDO | Plant |
| 197 | WILMINGTON | Plant |
| 45Z | CINCINNATI | BMC |
| 19Z | PHILADELPHIA | BMC |
| 15Z | PITTSBURGH | BMC |

**From 12/22/07-01/18/08*

## Mailer Rating National Deployment – New York Metro

**New York Metro – Phase III**
- Total number of possible facilities: 12
- Total number of facilities activated: 9
- 01/23 Average SV Drop Ship Compliance Score: 89.60%
- Average Mailer Rating Score: 53*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 112 | BROOKLYN | Plant |
| 07099 | DOMINICK V DANIELS | Plant |
| 088 | KILMER | Plant |
| 117 | MID ISLAND | Plant |
| 077 | MONMOUTH | Plant |
| 100 | NEW YORK (Pilot Facility) | Plant |
| 076 | NORTHERN NJ METRO | Plant |
| 110 | QUEENS (Pilot Facility) | Plant |
| 085 | TRENTON | Plant |
| 105 | WESTCHESTER | Plant |
| 115 | WESTERN NASSAU | Plant |
| 07Z | NEW JERSEY | BMC |

**From 12/22/07-01/18/08*

## Mailer Rating National Deployment – Capital Metro

**Capital Metro – Phase III**
- Total number of possible facilities: 14
- Total number of facilities activated: 6
- 01/23 Average SV Drop Ship Compliance Score: 72.87%
- Average Mailer Rating Score: 45*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 212 | BALTIMORE | Plant |
| 280 | CHARLOTTE | Plant |
| 290 | COLUMBIA | Plant |
| 201 | DULLES | Plant |
| 217 | FREDERICK | Plant |
| 270 | GREENSBORO | Plant |
| 296 | GREENVILLE | Plant |
| 233 | NORFOLK | Plant |
| 220 | NORTHERN VA | Plant |
| 275 | RALEIGH | Plant |
| 230 | RICHMOND | Plant |
| 200 | WASHINGTON | Plant |
| 27Z | GREENSBORO | BMC |
| 20Z | WASHINGTON | BMC |

**From 12/22/07-01/18/08*

## Mailer Rating National Deployment – Pacific

**Pacific – Phase III**
- Total number of possible facilities: 14
- Total number of facilities activated: 6
- 01/23 Average SV Drop Ship Compliance Score: 75.89%
- Average Mailer Rating Score: 45*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 917 | INDUSTRY (Pilot Facility) | Plant |
| 907 | LONG BEACH | Plant |
| 900 | LOS ANGELAS | Plant |
| 945 | OAKLAND | Plant |
| 956 | SACRAMENTO | Plant |
| 923 | SAN BERNARDINO | Plant |
| 920 | SAN DIEGO | Plant |
| 940 | SAN FRANCISCO | Plant |
| 950 | SAN JOSE | Plant |
| 926 | SANTA ANA | Plant |
| 952 | STOCKTON | Plant |
| 913 | VAN NUYS | Plant |
| 90Z | LOS ANGELAS  | BMC |
| 94Z | SAN FRANCISCO | BMC |

**From 12/22/07-01/18/08*

## Mailer Rating National Deployment – Northeast

**Northeast – Phase III**
- Total number of possible facilities: 14
- Total number of facilities activated: 9
- 01/23 Average SV Drop Ship Compliance Score: 82.14%
- Average Mailer Rating Score: 47*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 120 | ALBANY | Plant |
| 021 | BOSTON | Plant |
| 023 | BROCKTON | Plant |
| 140 | BUFFALO | Plant |
| 015 | CENTRAL MA | Plant |
| 060 | HARTFORD | Plant |
| 018 | MIDDLE ESSEX | Plant |
| 028 | PROVIDENCE | Plant |
| 144 | ROCHESTER | Plant |
| 040 | SOUTHERN MAINE | Plant |
| 064 | SOUTHERN CT | Plant |
| 010 | SPRINGFIELD | Plant |
| 130 | SYRACUSE | Plant |
| 01Z | SPRINGFIELD | Plant |

**From 12/22/07-01/18/08*

## Mailer Rating National Deployment – Southeast

**Southeast – Phase III**
- Total number of possible facilities: 14
- Total number of facilities activated: 11
- 01/23 Average SV Drop Ship Compliance Score: 88.39%
- Average Mailer Rating Score: 46*

- Activated Facilities

- One Week Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 333 | ATLANTA | Plant |
| 350 | BIRMINGHAM | Plant |
| 333 | FORT LAUDERDALE | Plant |
| 390 | JACKSON | Plant |
| 380 | MEMPHIS  | Plant |
| 301 | NORTH METRO | Plant |
| MCO | ORLANDO | Plant |
| 337 | SAINT PETERSBURG | Plant |
| TPA | TAMPA | Plant |
| 30Z | ATLANTA | BMC |
| 32Z | JACKSONVILLE | BMC |
| 38Z | MEMPHIS | BMC |
| 328PM | ORLANDO LDC | Annex |
| 335DC | TAMPA LDC | Annex |

**From 12/22/07-01/18/08*

## Mailer Rating – Summary

**Facilities and customers have demonstrated changed behavior from the start of the pilot to the conclusion of national deployment**
**No Show Numbers have decreased from 23.9% (June 2006) to 21% (January 2008)**
**The SV Drop Ship Compliance national average has increased 65.4% from the start of pilot on 6/22/2007 **
**SV Drop Ship Compliance currently is 82.6%**
**SV Drop Ship Compliance at the beginning of the Mailer Rating Pilot (6/22/07) was 17.2%**

## Preview - Upcoming Enhancements

**Increase the FAST appointment finalization period from 5 days to 12 days**
**Add a *****Closed in SV***** (Surface Visibility) indicator to the Closeout Data report**
**Will indicate partial or complete use of SV to capture arrival, start unload, and end unload.**
**There is already an existing indicator showing whether any placard barcodes were scanned. **
**Ability to cancel multiple appointments from one screen using the online application**

## Contact Information

**FAST issues:**
**Debby Cataldi at **_[fast@usps.c](mailto:fast@usps.gov)_**om or (202) 268-2158**
**SV pallet placard scan issues:  **
**Steve McElroy at **_[stephen.j.mcelroy@usps.gov](mailto:stephen.j.mcelroy@usps.gov)_** or (202) 268-5598**
**Redirection issues:**
**Susan Hawes at **_[Susan.j.hawes@usps.gov](mailto:Susan.j.hawes@usps.gov)_** or (202) 268-8980**