# Presentation: 501676

## Cross-Border Fraud Statistical Report 

- Cross-Border Fraud Statistical Report

*Federal Trade Commission*
*June 2001*

- Appendix to June 15, 2001 FTC Testimony on Cross-Border Fraud

## TABLE OF CONTENTS

- Introduction								1
- Percentage of Cross-Border Complaints Calendar Year 2000				2
- Cross-Border Complaints and Percentages by Calendar Year				3
- U.S. Consumers’ Top Complaints Against Canadian Companies 				4
- U.S. Consumers’ Top Complaints by Dollar Loss Against Canadian Companies 			5
- Detailed Complaint Count and Top Subjects for U.S. Consumers Against Canadian Companies 		6
- U.S. Consumers’ Complaints Against Canadian Companies by Canadian Province			7
- U.S. Consumers’ Complaints Against Companies Located in Quebec, Canada 			8
- U.S. Consumers’ Complaints Against Companies Located in Ontario, Canada			9
- U.S. Consumers’ Complaints Against Companies Located in British Columbia, Canada 			10
- Canadian Consumers’ Top Complaints Against U.S. Companies				11
- Canadian Consumers’ Complaints Against U.S. Companies by Top Company Location 			12
- Travel/Vacation and Sweepstakes Complaints From Canadian Consumers Against U.S. Companies		13
- U.S. Consumers’ Complaints Against Canadian Companies by Consumer State 			14

**TABLE OF CONTENTS**

##      Consumer Sentinel is a secure automated consumer complaint database developed by the Federal Trade Commission (FTC), in cooperation with its law enforcement partners, to collect and make available investigative information about consumer fraud and deception.  Currently, the Consumer Sentinel database has over 350,000 complaints received by the FTC and other data contributors.  The collected investigative information is accessible to federal, state, and local law enforcement agencies in the United States, Canada, and Australia through a secure, password-protected web site.  Between January 1999 and March 2001, more than 70 organizations contributed data to Consumer Sentinel.  More information on this joint project is available at www.consumer.gov/sentinel.  

-      Consumer Sentinel is a secure automated consumer complaint database developed by the Federal Trade Commission (FTC), in cooperation with its law enforcement partners, to collect and make available investigative information about consumer fraud and deception.  Currently, the Consumer Sentinel database has over **350,000** complaints received by the FTC and other data contributors.  The collected investigative information is accessible to federal, state, and local law enforcement agencies in the United States, Canada, and Australia through a secure, password-protected web site.  Between January 1999 and March 2001, more than 70 organizations contributed data to Consumer Sentinel.  More information on this joint project is available at www.consumer.gov/sentinel.
-      During calendar year 2000 Consumer Sentinel received over **97,000**  fraud-related complaints about transactions involving more than **$138** million.  The following are a series of statistical reports from the Consumer Sentinel database presenting information about U.S. and Canadian consumer complaints.  Company location is based on addresses reported by the complaining consumers. Please note that in some instances companies report an address, often a maildrop, in one place, but are in fact located in another.  Please note also that we are constantly adding data, and that this data is tracked using its original entry date into the data contributors’ systems.  Accordingly, transfers of data from other organizations may contain complaints from previous months.  This may retroactively change some totals and percentages on our graphs and charts.

- INTRODUCTION

*Federal Trade Commission*
*Created June 1, 2001*

*Page 1*

## Percentage of Cross-Border Complaints Calendar Year 2000*

**Percentage**** of Cross-Border Complaints Calendar Year 2000***

**Percentage is based upon the total number of complaints from United States and Canadian Consumers ****(11,735)**** where company location was reported. *

*Page 2 *

*Federal Trade Commission*
*Created June 1, 2001*

## US Consumers Complaint Count Against Canadian Companies 

**US Consumers Complaint Count Against Canadian Companies **

**Percentage of Complaints and Dollar Loss From US Consumers Against Canadian Companies****

**Projected Figures *

**Dollar Loss Reported by US Consumer Complaints Against Canadian Companies (In Millions)**

*Complaints*

***Percentage is based upon the total number of complaints and total dollar loss reported by calendar year. *

*Federal Trade Commission*
*Created June 1, 2001*

*Page 3 *

## US Consumers’ Top Complaints Against Canadian Companies 

**US Consumers’ Top Complaints Against ****Canadian Companies**** **
**Calendar Year 2000**

_*By Complaint Count*_

*Federal Trade Commission*
*Created June 1, 2001*

*Page 4*

## US Consumers’ Top Complaints Against Canadian Companies

**Calendar Year 2000**

_*By Dollar Loss*_

*Federal Trade Commission*
*Created June 1, 2001*

*Page 5 *

## US Consumer Complaints Against Canadian Companies 

**US Consumer Complaints Against ****Canadian Companies**** **
**Calendar Year 2000**

-     *   Average dollar loss is based upon the total number of complaints where dollar loss  was reported.
-   **   Mode is the most frequently occurring dollar loss reported. Calculation of the mode excludes complaints with dollar loss  reported as $0.

**Top Product or Service**

*Federal Trade Commission*
*Created June 1, 2001*

*Page 6 *

## US Consumers Complaints Against Canadian Companies by Canadian Province

*Detailed Complaint Count*

*Federal Trade Commission*
*Created June 1, 2001*

*Page 7 *

## Top Subjects From US Consumers Complaints Against Companies Located in Quebec Canada Calendar Year 2000

**Top Subjects From US Consumers Complaints Against Companies Located in Quebec Canada Calendar Year 2000**

*Federal Trade Commission*
*Created June 1, 2001*

*Page 8 *

## Top Subjects From US Consumers Complaints Against Companies Located in Ontario Canada Calendar Year 2000

*Federal Trade Commission*
*Created June 1, 2001*

*Page 9 *

## Top Subjects From US Consumers Complaints Against Companies Located in British Columbia Canada Calendar Year 2000

**Top Subjects From US Consumers Complaints Against Companies Located in British Columbia Canada Calendar Year 2000**

*Federal Trade Commission*
*Created June 1, 2001*

*Page 10 *

## Canadian Consumer Complaints Against Companies Located in the United States                                       Calendar Year 2000 

**Totals**

_**Complaint Count**__**	**__**Dollar Loss**_

- 1,366	           $1,556,476

**Top Products or Services**

*Federal Trade Commission*
*Created June 1, 2001*

*Page 11 *

## Canadian Consumer Complaints Against Companies Located in the United States                                       Calendar Year 2000 

- *Percentage is based upon the total number of Consumer Sentinel complaints (1,358), by Canadian consumers complaining about companies in the United States for calendar year 2000

**484**

**161**

**206**

**Canadian Consumer Complaints Against Companies Located in the United States                                       Calendar Year 2000 **

*Federal Trade Commission*
*Created June 1, 2001*

*Page 12*

## Canadian Consumer Complaints Against Companies Located in the United States                                       Calendar Year 2000 

**Travel/Vacation Complaints **

**Prizes/Sweepstakes Complaints**

*Federal Trade Commission*
*Created June 1, 2001*

*Page 13*

## US Consumer Complaints Against Canadian Companies by Consumer State

**US Consumer Complaints Against Canadian Companies by Consumer State**
**Calendar Year 2000 **

*Page 14*

*Federal Trade Commission*
*Created June 1, 2001*