# Presentation: 937745

## DOE  Idaho Operations Office

**Beth Sellers, Manager**
**Idaho Operations Office**
**November 27, 2007**

*DOE  Idaho Operations Office*

**Facility Representative (FR), Safety System**
**Oversight (SSO), and Other**
**TQP Improvements at DOE-ID**

## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**Introduction**_

- For the past several years DOE-ID has focused on improving the DOE-ID programs that perform contractor oversight of site operations.  This includes:
- Facility Representative (FR) Program
- Safety System Oversight (SSO) Program
- Subject Matter Expert (SME ) Program
- This presentation will address some of the improvements made in these areas primarily driven by effective management systems.

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## DOE-ID Oversight Programs

**Office of the Manager - Sellers**

**Senior Ops & Safety Officer**
**Stallman, SOSO**

- Operational Oversight Div
- Newbry, Dir

**Idaho Cleanup Proj. (ICP)**
**Provencher, Dep Mgr**

_**ICP SSOs**_
- Harshbarger
- Preece
- Wheeler
- Bunde

_**MFC SSOs**_
- Natoni
- (Vacancy)

_**RTC SSOs**_
- Maggart
- Gill

- Infrastructure Support
- Hamel, AM

- Safety Perf
- Anderson, TL

- Revision 10/26/2007

**Nuclear Energy (NE)**
**Furstenau, Dep Mgr**

**SSO**
**Program**

- Waste Disp.
- Ziemianski, AM

**Operations Support**
**Ott, Dep Mgr**

- Fac/Mat’l Disp.
- Van Camp, AM

- Nuc/Safety Perf
- Girard, AM

- Facility Ops
- Whitham, TL

- RWMC Proj.
- Contreras, TL

_**MFC FRs**_
- Seal, WL
- Martin, WL
- Ferrara
- Lacroix
_**RTC FRs**_
- Denning, WL
- Moorman
- McAnulty
_**SMC/RTC FRs**_
- Goriup, WL
- James
_**STC/SWC FRs**_
- Geringer, WL
- Peterson

_**RWMC FRs**_
- Knighten, WL
- McCarthy
- (Vacancy)
_**AMWTP FRs**_
- Wolski, WL
- Karns
- Garza

_**INTEC/TAN FRs**_
- Davis, WL
- Warren, WL
- McNew
- Claycomb
- Larsen
- Hill

- Facilities/Infrastructure
- (Vacancy), Dir

- Reactor Tech Complex (RTC)
- Boston, TL

- Mat’ls & Fuels Complex (MFC)
- Bass, TL

- Operational Support
- Beausoleil, AM

- Quality/Safety Div
- Gardner, Dir

_**DOE-ID SMEs**_
- Couchman, Fire
- Floreen, IH
- Hicks, Elec
- Lovejoy, IS
- Worrell,IS
- Sobierraj, IH

**Fac Rep**
**Program**

_**ICP SMEs**_** **
- Horne, Rad
- (Vacancy), QA
- (Vacancy), IS

- Industrial Safety
- Henning, TL

- QA/Nuc Safety
- Dickson, TL

_**DOE-ID SMEs**_
- Bieldelman, QA
- Blyth, QA
- Butler, Rad
- Carrozza, Nuc
- Cavaini, Nuc
- Finup, Training
- Garcia, Crit
- Kay, QA
- Robbins, Rad
- (Vacancy), Crit

**Facility Representatives (FRs)**

**Safety System Oversight (SSOs)**

**Subject Matter Experts (SMEs)**

- Nuc Safety
- Enos, TL

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## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**DOE-ID Fac Rep Program State of Affairs – FY04**_

- Perception that Mgt did not care about safety
- Difficult to fill positions (25% below staffing analysis)
- Fac Reps took 1 – 2 years to qualify
- All Fac Reps GS-13; No career path
- Fac Rep Program Manager a collateral duty
- Fac Reps stagnant at assigned Facilities (15+ years)
- INL Site in Transition
- Goals:
- Attain Fac Rep Program benchmark status
- Nominate competitive Fac Reps of the Year

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## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**Improving the DOE-ID Fac Rep Program – FY05**_

- June ’05 - Benchmarked other Fac Rep Programs at Richland, ORP, Y-12, and ORO
- Sept ’05 – Requested external assessment by DOE-HQ
- Developed DOE-ID Fac Rep Program Improvement Plan (~30 action items)

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## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**Improvements to the DOE-ID Fac Rep Program**_

- Established a dedicated Fac Rep Program Team Lead FY06
- Hired knowledgeable/experienced Fac Reps (external); Fast track qualification
- Implemented Y-12’s Issue Mgt. System, Pegasus
- Established Senior Fac Reps (GS-14); Reassigned Fac Reps to Other Facilities
- Improve Fac Rep relations with Mgt and SMEs – Quarterly training meetings; Manager qual interviews
- Improve Individual Fac Rep Performance
- Maintain two different alignments under one Program

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## DOE  Idaho Operations Office

*DOE  Idaho Operations Office*

_**Improvements to DOE-ID’s Fac Rep Program**_

-    **Hired knowledgeable and experienced Fac Reps**

- Twelve new Fac Reps in the past 18 months
- Eleven with Bachelor degrees; Eight are Engineering in Electrical or Mechanical
- Three have Masters (two in Mechanical Engineering; one in Environmental Science)
- Two have Chemistry degrees
- One is a Professional Engineer registered with Idaho
- Of the twelve, 124 years of Naval Nuclear experience

***Page 7***

## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**Results**_

- Improved Fac Rep reputation - openings highly competitive
- Recent HSS review cited DOE-ID as having one of the best Fac Rep programs in the complex
- External consultants (former NRC Administrators) – DOE-ID Fac Rep competence & knowledge comparable to NRC Resident Inspectors
- DNFSB acknowledges significant improvements to DOE-ID’s Fac Rep program
- The last three complex-wide Fac Reps of the Year are from Idaho
- Requests from other sites to benchmark Idaho (e.g., SRS); Open invitation to all!

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## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**Comparison between Fac Rep and SSO Personnel**_**   *****DOE M 426.1-1A***

- Fac Reps perform oversight of their assigned facilities to ensure that the contractor operates facilities safely and efficiently (i.e., within the boundaries of those controls invoked in the facility AB), communicating system and facility status and operational performance information with DOE management.
- SSOs coordinate with Fac Reps to ensure, and report to DOE management, the operability of specific safety systems
- SSOs focus on the details of safety system operability implementation
- while Fac Reps focus on the integrated operational aspects of these
- systems and programs.

***Page 9***

## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**DOE-ID SSO Program State of Affairs – FY07**_
- SSO Program review by team from RL and ID in September 2005.
- Inadequate SSO staffing identified with the 2006 analysis
- April 2007 Self-Assessment of DOE-ID’s TQP identified areas for improvement in SSO qualification to achieve accreditation
- Self-identified weaknesses in the SSO program:
- Few safety system assessments performed
- SSO duties are collateral assignments (i.e., low priority)
- Lack of formal assessment planning
- Lack of focus on Contractor System Engineer (CSE) program
- August 2007 HSS ES&H Report acknowledged the above and identified the ID SSO program is not sufficiently mature or effective

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**Notes:**
Some of the item #1 corrective actions include:
Develop SSO qual program and std meeting DOE-M-426.1-1A
Implement SSO program requirements at MFC
Include R2A2s in the SSO program for TLs of SSO staff
Track progress of SSO quals
Include SSO responsibilities in Perf Plans
Perform system assessments to ensure reliable operations
Perform routine oversight of Contractor system Engineer program

For item #3 Mark Sundae from Y-12 assisted in this self-assessment review

## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**Improving the DOE-ID SSO Program**_

- Actively participate in the complex wide SSO Working Group
- Designate SSOs as primary positions
- Developed Safety System Assessment Plan and Schedule
- Focus on SSO relations with Mgt, FRs, and SMEs – FR/SME Qtrly meetings
- Update designation of Safety Systems with DSA upgrades
- Update the SSO staffing analysis

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**Notes:**
Dary Newbry participating on the SSO Working Group
In progress staffing analysis to take into account changing conditions with upgraded DSAs

## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**Other TQP (SME and STSM) Improvements**_

- Conducted TQP self-assessment per accreditation criteria
- Incorporated Y-12 lessons-learned from accreditation process
- Developed and completed actions in TQP improvement Corrective Action Plan:
- Designate all SMEs in TQP
- Train Qualifying Officials on Roles/Responsibilities
- Include Job Task Analysis’ in Qualification Standards
- Establish a requalification and continuing training program
- for participants TQP

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**Notes:**
Mark Sundie from Y-12 assisted in review having already obtained accreditation
Bob Stallman attended accreditation workshop in Sep ’06
Corrective Actions include:
Designate all SMEs in TQP
Train Qualifying Officials on Roles/Responsibilities
Include Job Task Analysis’ in Qualification Standards
Establish a requalification and continuing training program for participants TQP

## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

***Page 13***

**Notes:**
Pegasus provides:
Task assignment 
Correspondence distribution
Calendar of assigned tasks/oversight activity action
Database for DOE-ID Self-Assessments: Reports, issue management , trending, corrective actions (follow and closure)
Database for contractor assessments: Reports, issue management , trending, corrective actions (follow and closure)
Distribution of Lessons Learned
Generation, distribution, and database for Initial Notification reports

## DOE  Idaho Operations Office

*DOE**  Idaho Operations Office*

_**DOE-ID Contract Oversight Model (COM)**_

-  Past

-  Present

-  Future

_**Characteristics**_
**- System Oversight**
**- Contract-based**
** ****Contractor Accountability**
** ****Institutional Risk/             ****	****Performance**
** ****Office-wide View**
** ****Transaction Oversight**
** ****Relationship-Based**
** ****Federal Accountability**
** ****Functional Risk/ ****	****Performance**
** ****Organizational View**

-  Contract
-  Based

-  Contractor
-  Based

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## DOE  Idaho Operations Office

*DOE**  **Idaho Operations Office*

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