# Presentation: 201894

## Welcome to the eForm-Service Electronic FAA Form 337

## Overview 

## Overview

**Int****roduction**
**General Informatio****n**
**Terminology**
**Registration/**
- Individual User Account Creation
- Certificated Organization User Account Creation
**Digital Certificates**
**System Requirements**
**Form Manager User Interface**
**T****echnical Support**

## Introduction 

## Introduction

**This is an abbreviated presentation.  The purpose is to introduce inspectors to the AVS eForm Service and provide them with a reference to the materials needed to fully understand and operate in the system.**
**A detailed/expanded presentation is also available for External users that fully explains the use of the e337.  It can be viewed or downloaded from the eForms website. **
**Recommendations to improve this program can be submitted on-line at;**
_**[http://eformservice.faa.gov/eform337.aspx](http://eformservice.faa.gov/eform337.aspx)**_

## GeneralInformation 

## General Information

**The e337 is the first FAA form provided in the AVS eForm Service system. ****Eventually all AVS FAA forms will be available for processing in this manner.**
**Regulat****ory**** & advisory information have been revised to incorporate the automated process**
- 14 CFR Part 43, Appendix  B
- Advisory Circular 43.9-1F
- FAA Order 8900.1
**Information materials are available on-line to utilize the e337 process**
**Paper 337 process not affected, not mandatory to use online electronic 337 system**

## General Information

**	****Additional detailed information is provided in the Help Topic section accessed from the left navigation pane of the FAA Form 337 web page at;**
_**[http://eformservice.faa.gov/eform337.aspx](http://eformservice.faa.gov/eform337.aspx)**_

## Terminology 

## Terminology

- The guidance developed to support and explain the e337 may use terminology in a different context in relation to other published FAA guidance.  In an attempt to keep reader confusion to a minimum the following terminology is used for the e337.

## Terminology

_**Block:**_**  **A generic term used when referencing the Item area as identified in the Advisory Circular for the Form 337.  Block is, therefore, synonymous with Item.
_**Archive(d):**_**  **Forms that have been finalized and are now archived (read only). Archived files are only retained for 60 days.
_**Aviation Safety Inspector:**_**  **Federal Aviation Administration (FAA) full time employee with the authority and credentials for oversight and surveillance of aviation specialties for operations, maintenance or avionics.
_**Certificate Authority:**_**  **The vendor who validates and verifies the digital signature is a valid certificate and that the person signing with the certificate is who they say they are.
_**Designee:**_**  **A designated individual who is authorized to perform functions for the FAA.
_**Digital Certificate:**_**  **A signing certificate issued by a Certificate Authority for the purposes of digitally signing PDF documents.

## Terminology

**DEFINITIONS**
_**In Progress:**_**  **Forms that are in progress but not yet finalized.
_**Installer:**_ Individual who completes the aircraft information in Blocks 1 and 2 of the e337 in the final processing of an e337 for a component repair.** **These individuals must have an account to access the system, but may not have acquired a digital signature.
_**Modifier/Initiator:**_**  **The individual who initiates the Form 337, Major Repair or Alteration.
_**Worklist:**_**  **Forms submitted to you requiring some action.
_**Process ID**_**:  **Unique technical (system) process ID identifying each form throughout the workflow process.
_**Return to Service Agent:**_**  **Individual who is authorized to approve the work for return to service.
_**Task ID**_: Incremental technical (system) ID number that helps track tasks at each individual stage of a form process to help troubleshoot system problems.
_**Tracking Number:**_**  **The sequential form tracking number created on each
-      Form 337 upon initial submission.

## Registration-General Information for Account Creation

## Registration-Account Creation

**Access to use the eForms system**
**Internal (FAA) Customers**
- FAA Inspector information for Field Approval Authority will be provided by the FSDO manager to the local Computer Specialists
- The local Computer Specialist will initially create the necessary local groups and maintain group membership for Field Approval Authority and Account Requesters.
- Inspector’s will use their AVS Domain User ID and password to log into eForms.

## Registration-Account Creation

**External Customers include:**
- Individual User Accounts:
- Mechanic certificate holders
- Inspection Authorization holders
- Designees
- Non-Certificated (i.e. an individual or organizational person who may process eForm 337, and who does not hold an FAA certificate)
- Installer (A person, possibly non-certificated, who completes blocks 1 and 2 with the aircraft and registration information for a component repair/alteration when it is finally installed on an aircraft) Repairman certificate holders
- Foreign Mechanic
- Certificated Organization User Accounts:
- Individuals working for certificated organizations (i.e. Repair Stations, Foreign AMO's and 121, 135, 91K certificate holders with a Continuous Airworthiness Maintenance Program (CAMP)).

## Registration-Individual User Account Creation

## Registration-Individual User Account Creation

**Individuals who need to create and process Form 337s and who are not affiliated with a certificated organization must...**
- Contact local FSDO to request Account User access
- Present current FAA certificates and government issued picture ID (drivers license, etc) for validation
**The FSDO requests Individual User Account access via a web account request form; which, upon submission, sends an email to Support Central.  This process is described in the next three slides.**

## Individual User Registration-Step 1

**Individual User Registration-Step 1**

**Access eForm 337 website at **_**[http://eformservice.faa.gov/eForm337.aspx ](http://eformservice.faa.gov/eForm337.aspx)**_
**Click **

## Individual User Registration-Step 2

**Individual User Registration-Step 2**

**Select “Individual Account Request”**

## Individual User Registration – Step 3 User Information Screen

**FSDO contact will complete the individual user request form and click the appropriate Submit button, correcting any data validation messages as necessary.**
- Please ensure accurate contact information (phone/email) in case there are questions about the user request.

## Registration-Individual User Account Creation

**	**
**Support Central will create the individual user account and send an email containing the account name information to the industry user. **
**A second email will be sent to the industry user with password information.  **
**The account will be active the next business day after the second email is received.**
**Support Central will notify the FSDO that the account was created and the user was notified.**
**	**

## Registration-Certificated Organization User Account Creation

## Registration - Certificated Organization User Account Creation

**   **
**   **The following slides provide basic information concerning the registration-user account request process for individuals working for certificated organizations (i.e. Repair Stations, Foreign AMO's and 121, 135, 91K certificate holders with a Continuous Airworthiness Maintenance Program (CAMP)).

## Access eForm 337 website at http://eformservice.faa.gov/eForm337.aspx 
Click 

**Click **

**Certificated Organization User Account Registration Process**

## Certificated Organization User Account Registration Process

**Certificated Organization User Account Registration Process**

**Select “Certificated Organization User Account Request”**

## Certificated Organization User Account Registration Process	

**This screen contains information on the process for registering users under a Certificated Organization.****	**

## Certificated Organization User Registration Process	

**Sample**** of Spreadsheet for users under certificated organizations.**
- Please ensure accurate contact information (phone/email) in case there are questions about any user request.

## Certficated Organization User Account Registration Process

**	**
**Industry organizational POCs are instructed to download and complete an organizational user account request spreadsheet for users at their organization who will use the electronic Form 337 system. **
**Upon receipt of an email with the completed user account request spreadsheet for any organization (i.e. Repair Stations, Foreign AMO's and 121, 135, 91K certificate holders with a Continuous Airworthiness Maintenance Program (CAMP)), the identified field office staff will review and verify all the information provided and forward the spreadsheet with a statement approving the creation of these accounts to their local computer specialist who will forward the request to AVS Support Central. (Existing protocol dictates that Support Central will only accept requests for organizational account requests or changes from the local office computer specialist.) **
**NOTE:  Changes (additions or removals) need to follow this same process.**

## Certificated Organization User Account Registration Process

**	**
**Once received, Support Central will begin the process of creating the user accounts. They will send out three email notifications per existing external user notification process as follows: **
**Two separate emails to each of the account users (one with the user id/account creation information and a separate email with the just the account password, **
**Another joint email to you as the local office POC and to the original representative from the organization consisting of the names and confirming the accounts were created. **
**	**
**	*****Once a certificated organization's account is established, it is up to that organization's internal processes to determine task assignment and control.***

## Digital Certificate

## Request a Digital Certificate Internal Customers

**An Electronic Digital Certificate is required as part of the eForm 337 system to: **
- digitally sign Block 3 for a Field Approval and in some instances Block 7 in accordance with other FAA guidance
**Digital Certificates (paid for by FAA/AVS) will be provided to those ASI’s who will perform Field Approvals via an email invitation directly from the authorized Certificate Authority (TATI).**
**Digital signatures provided by the FAA are for official use only.  If an employee wishes to use the system as an external user (personal use) they must obtain an additional digital signature at their own expense.**

##  Digital CertificateInternal Customers

**   **
**Simply follow the instructions provided in the email invitation and the prompts provided by TATI.**
**If necessary, local computer specialists can assist in the retrieving and installing the digital certificates onto the ASI’s local computer workstations.  However, detailed instructions and support are available from the**** **_**[https://ca.teamaskin.com](https://ca.teamaskin.com/)**__** **_**secure website.  This is a third party site and is not managed by FAA.**
**	****Note:  Currently, there is also a Help Topic which can be accessed from the left navigation pane of the FAA Form 337 web page at **_**[http://eformservice.faa.gov/eform337.aspx](http://eformservice.faa.gov/eform337.aspx)**__**.  However, it is best to follow the instructions from the Team Askin Certificate Authority.**_

## Request a Digital Certificate External Customers

**An Electronic Digital Certificate is required as part of the eForm 337 system to:**
- facilitate digitally signing Blocks 3, 6, 7 and 8 by various authorized persons (ASI’s, DAR’s, mechanics, IA’s, etc.) throughout the process
**A Digital Certificate request is made via the eForm website.**
**Authentication/Digital Certificate Process cost is $29.50.**
- Note:  Before they begin the purchase process, external users need to be prepared with your personal financial information. They will be allowed two (2) attempts to complete their authentication. If they cancel or timeout during the authentication process they will be charged the authentication fee.
**An Annual renewal fee of $28.50 will be charged 1 year from the month of issue if the user wishes to retain the digital certificate. **
_**[http://eformservice.faa.gov/eForm337.aspx](http://eformservice.faa.gov/eForm337.aspx)**_

##  Digital CertificateInternal & External Customers

**VERY IMPORTANT-you must submit your legal “signature” name when requesting a Digital Certificate.**

##  Digital Certificate - External Customers

** ****Digital Certificate - **_**External Customers**_

**Select “Request Digital Certificate for Non-FAA Employees”**

## System Requirements 

##  System RequirementsInternal Customers

**   **
**   ****	****The eForm Service is a web-based program.  The current AVS computer baseline is compatible with the eForm Service.  Although not expected, local computer specialists will assist in resolving any conflicts that occur due to the installation of other approved software. Detailed information concerning computer system requirements are provided in in System Requirements section accessed from the left navigation pane of the FAA Form 337 web page at;**
_**[http://eformservice.faa.gov/eform337.aspx](http://eformservice.faa.gov/eform337.aspx)**_

## Form Manager User Interface

## Internal - Form Manager

**As an ASI with Field Approval authority, you will receive emails notifying you that you have a new work task**
**The Form Manager page is where you gain access to those eForm 337’s (work tasks) **
**The email text includes instructions on who sent you the eForm 337 for approval along with the Tracking #**

## Internal - Form Manager

**	**
**	****The eForm Service Form Manager screen is where ASI’s manage each 337 package submitted by industry users**

## Internal - Form Manager

**Internal - Form Manager**

**Go to eForm website - **_**[http://eformservice.faa.gov/eForm337.aspx](http://eformservice.faa.gov/eForm337.aspx)**_
**Click **

## Internal - Form Manager

**Internal - Form Manager**

**	**
**	****All Form 337 ASI’s will see most of the links on this page, including Reports link for oversight purposes. **
** ****	****However, some may not see the Individual Account Request screen link, depending on those selected by local management choices.**
**	**** **

**To access the system, click on the Electronic Form 337 Access link.**

**eForm Service Form 337 Employee Site:**

## Internal - Form Manager

**Click **
**Enter your AVS login ID and password**
**This is the username/password that you enter when you sign on to your FAA computer. **
**eForms login is registered with v-GO for Reduced Sign-On (RSO).**

## eForm Service Form Manager

##  Internal - Form Manager

**   **
**   ****Detailed information concerning the use of the Form Manager is provided in the Help Topic section accessed from the left navigation pane of the FAA Form 337 web page at;**
_**[http://eformservice.faa.gov/eform337.aspx](http://eformservice.faa.gov/eform337.aspx)**_

## Technical Support Information

## Technical Support

**Support Central (OKC)**
- Reset passwords
- Help with basic questions
- Problem escalation
**Field Support/Key Contact (FSDO)**
- Primary form 337 questions
- Authorize new users
- Determine roles for users

## The End