# Presentation: 940377

## Improving the Drop Shipment ProcessMTAC Workgroup #87Update

*** ****Washington, D.C.*
*November 8, 2007*

## National Deployment

**USPS deployed Mailer Rating nationally following a 10 week pilot at 5 facilities**
**Mailer Rating National Deployment was based on a phased approach by area**
- Deployment included FAST/Surface Visibility (SV) enabled facilities with 80% SV Drop Ship Compliance or higher
**Mailer Rating National Deployment Activation**
- A facility must reach 80% SV Drop Ship Compliance for 2 consecutive weeks before being activated
- Activated facilities falling below 80% SV Drop Ship Compliance for 2 consecutive weeks are deactivated
- In order to be reactivated, a facility must reach 80% SV Drop Ship Compliance for 2 weeks
- Customers are notified as facilities are activated for Mailer Rating
- Despite the notification, customers should operate as if all USPS facilities are activated at this time to encourage better performance
**Mailer Rating National Deployment Plan**
- Phase I: 1 Area; Western
- Phase II: 3 Areas; Great Lakes, Southwest, Eastern
- Phase III: 5 Areas; NY Metro, Capital Metro, Pacific, Northeast, Southeast

## Deployment Status

**Phase I:  67% of Phase I facilities are activated**
- 14 out of 21 facilities activated in the Western Area
**Phase II:  64% of Phase II facilities are activated **
- 12 out of 18 facilities activated in the Great Lakes Area
- 9 out of 12 facilities activated in the Southwest Area
- 9 out of 17 facilities activated in the Eastern Area
**Phase III:  54% of Phase III facilities are activated**
- 7 out of 12 facilities activated in the NY Metro Area
- 8 out of 14 facilities activated in the Northeast Area
- 5 out of 14 facilities activated in the Capital Metro Area
- 10 out of 14 facilities activated in the Southeast Area
- 7 out of 14 facilities activated in the Pacific Area
**	**

**NOTE:  Although formal deployment has concluded, FAST will continue to track and monitor **
**SV Drop Shipment Compliance and activate or deactivate facilities as required according to data **
**compliance**

## Activated Facilities

## Mailer Rating – Summary

**Deployment execution activities included increased communications, data analysis and weekly teleconferences held with customers and facilities **
**Both facilities and customers demonstrated changed behavior from the start of the pilot to the conclusion of national deployment**
**SV utilization and compliance has improved through increased communication **
**A small percentage of USPS customers contribute significantly to lowering average mailer rating scores at  facilities**
**Enhancements were made to slot allocation functionality to better align mailer performance to facility slot allocation**

## Slot Allocation

**New York Metro Area – New York PLANT (100)**

|  | Percentage of Corporations in each Tier | Percentage of Total Appointments Scheduled for each Tier | Percentage of Allocated Slots |
| --- | --- | --- | --- |
| TIER 1 | 17% | 2% | 0% |
| TIER 2 | 11% | 18% | 16% |
| TIER 3 | 8% | 7% | 6% |
| TIER 4 | 64% | 73% | 78% |

**	****Appointment data from 9/1- 9/28 activity is included in the calculations for Tiers beginning 10/20**

|  | Percentage of Corporations in each Tier | Percentage of Total Appointments Scheduled for each Tier | Percentage of Allocated Slots |
| --- | --- | --- | --- |
| TIER 1 | 24% | 4% | 3% |
| TIER 2 | 6% | 17% | 13% |
| TIER 3 | 5% | 2% | 10% |
| TIER 4 | 65% | 77% | 74% |

**	****Appointment data from 9/15- 10/12 activity is included in the calculations for Tiers beginning 11/3**

## Mailer Rating National Deployment – Western

- Western – Phase I
- Total number of possible facilities: 21
- Total number of facilities activated: 14

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 800 | DENVER PDC | Plant |
| 550 | SAINT PAUL | Plant |
| 970 | PORTLAND | Plant |
| 640 | KANSAS CITY | Plant |
| 66Z | KANSAS CITY | BMC |
| 554MA | TWIN CITIES METRO HUB | Plant |
| 80Z | DENVER | BMC |
| 570 | SIOUX FALLS | Plant |
| 85H | PHOENIX STC | Plant |
| 890 | LAS VEGAS | Plant |
| 852 | PHOENIX SCF | Plant |
| 660 | KANSAS CITY | Plant |
| 680 | OMAHA | Plant |
| 553 | MINNEAPOLIS | Plant |
| 980 | SEATTLE | Plant |
| 500 | DES MOINES | Plant |
| 612 | QUAD CITIES | Plant |
| 55Z | MINNEAPOLIS/SAINT PAUL | BMC |
| 50Z | DES MOINES (Pilot Facility) | BMC |
| 98Z | SEATTLE | BMC |
| 522 | CEDAR RAPIDS (Pilot Facility) | Plant |

## Mailer Rating National Deployment – Great Lakes

- Great Lakes – Phase II
- Total number of possible facilities: 18
- Total number of facilities activated: 12

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 48Z | DETROIT BMC | BMC |
| 615 | PEORIA | Plant |
| 535 | MADISON | Plant |
| 600 | PALATINE | Plant |
| 488 | LANSING | Plant |
| 493 | GRAND RAPIDS | Plant |
| 480 | ROYAL OAK | Plant |
| 610 | ROCKFORD | Plant |
| 605 | FOX VALLEY | Plant |
| 604 | SOUTH SUBURBAN | Plant |
| 606 | CHICAGO | Plant |
| 63Z | SAINT LOUIS BMC | BMC |
| 630 | SAINT LOUIS | Plant |
| 60Z | CHICAGO | BMC |
| 541 | GREEN BAY | Plant |
| 460 | INDIANAPOLIS | Plant |
| 601 | CAROL STREAM | Plant |
| 617 | BLOOMINGTON | Plant |

## Mailer Rating National Deployment – Southwest

- Southwest – Phase II
- Total number of possible facilities: 12
- Total number of facilities activated: 9

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 707 | BATON ROUGE | Plant |
| 720 | LITTLE ROCK P&DC | Plant |
| 750 | NORTH TEXAS | Plant |
| 760 | FORT WORTH | Plant |
| 740 | TULSA P & DC | Plant |
| 707PA | PORT ALLEN | Annex |
| 773 | NORTH HOUSTON | Plant |
| 786 | AUSTIN | Plant |
| 770 | HOUSTON | Plant |
| 75Z | DALLAS BULK MAIL CENTER | BMC |
| 752 | DALLAS | Plant |
| 780 | SAN ANTONIO | Plant |

## Mailer Rating National Deployment – Eastern

- Eastern – Phase II
- Total number of possible facilities: 17
- Total number of facilities activated: 9

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

## Mailer Rating National Deployment – New York Metro

- New York Metro – Phase III
- Total number of possible facilities: 12
- Total number of facilities activated: 7

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 076 | NORTHERN NJ METRO | Plant |
| 085 | TRENTON | Plant |
| 105 | WESTCHESTER | Plant |
| 07Z | NEW JERSEY BMC | BMC |
| 077 | MONMOUTH | Plant |
| 07099 | DOMINICK V DANIELS | Plant |
| 115 | WESTERN NASSAU | Plant |
| 117 | MID ISLAND | Plant |
| 112 | BROOKLYN | Plant |
| 100 | NEW YORK | Plant |
| 110 | QUEENS | Plant |
| 088 | KILMER | Plant |

## Mailer Rating National Deployment – Capital Metro

- Capital Metro – Phase III
- Total number of possible facilities: 14
- Total number of facilities activated: 5

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 212 | BALTIMORE | Plant |
| 217 | FREDERICK | Plant |
| 275 | RALEIGH | Plant |
| 230 | RICHMOND | Plant |
| 233 | NORFOLK | Plant |
| 280 | CHARLOTTE | Plant |
| 296 | GREENVILLE | Plant |
| 201 | DULLES | Plant |
| 220 | NORTHERN VA | Plant |
| 290 | COLUMBIA | Plant |
| 200 | WASHINGTON | Plant |
| 20Z | WASHINGTON BULK MAIL CTR | BMC |
| 270 | GREENSBORO | Plant |
| 27Z | GREENSBORO | BMC |

## Mailer Rating National Deployment – Pacific

- Pacific – Phase III
- Total number of possible facilities: 14
- Total number of facilities activated: 7

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

- Two Weeks Non -Compliant

## Mailer Rating National Deployment – Northeast

- Northeast – Phase III
- Total number of possible facilities: 14
- Total number of facilities activated: 8

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 120 | ALBANY | Plant |
| 060 | HARTFORD | Plant |
| 040 | SOUTHERN  MAINE | Plant |
| 018 | MIDDLESEX ESSEX | Plant |
| 010 | SPRINGFIELD P & D CTR | Plant |
| 015 | CENTRAL MA | Plant |
| 140 | BUFFALO | Plant |
| 023 | BROCKTON | Plant |
| 144 | ROCHESTER | Plant |
| 01Z | SPRINGFIELD BMC | BMC |
| 130 | SYRACUSE | Plant |
| 064 | SOUTHERN CT | Plant |
| 021 | BOSTON | Plant |
| 028 | PROVIDENCE | Plant |

## Mailer Rating National Deployment – Southeast

- Southeast – Phase III
- Total number of possible facilities: 14
- Total number of facilities activated: 10

- Activated Facilities

- One Week Compliant

- Two Weeks Compliant

| NASS | Facility | Facility Type |
| --- | --- | --- |
| 333 | FORT LAUDERDALE | Plant |
| 32Z | JACKSONVILLE BMC | BMC |
| 328PM | ORLANDO L&DC | Annex |
| 38Z | MEMPHIS BMC | BMC |
| MCO | ORLANDO | Plant |
| 350 | BIRMINGHAM | Plant |
| TPA | TAMPA P&DC | Plant |
| 301 | NORTH METRO | Plant |
| 380 | MEMPHIS P&DC | Plant |
| 335DC | TAMPA L&DC | Annex |
| 390 | JACKSON | Plant |
| 337 | SAINT PETERSBURG | Plant |
| 303 | ATLANTA | Plant |
| 30Z | ATLANTA | BMC |

## National No Show Tends

- There was a 2.7% decrease in total No Shows from the start of deployment to today (21.7 to 19)
- There was a 3.7% decrease in Recurring Appointment No Shows from the start of deployment
- to today (22.1 to 18.4)

## Next Steps

**Raising the bar for SV Drop Shipment Compliance from 80% **
**Increase the FAST finalization period from 5 days to 12 days**
**Address customer/facility concerns on operational issues at USPS facilities**
- Please direct operational and policy issues to Debby Cataldi at _[deborah.cataldi@usps.gov](mailto:deborah.cataldi@usps.gov)_ or (W) (202) 268-2158
- Please direct Mailer Rating functionality questions to _[fast@usps.com](mailto:fast@usps.com)_
**November 15****th**** meeting to determine whether to sunset workgroup. A new workgroup might be needed to focus on operational issues.**