# Presentation: 415124

## ICAPSIntegrated Community Action Program System

**A collaborative **
**comprehensive service delivery & automation effort** **between**
**Coastal Economic Development Corp., **
**Western Maine Community Action, **
**Aroostook County Action,  & **
**the Maine Department of Labor**

- Coastal Economic Development Corp.

## State of Maine

**State of Maine**
**Project Area in Green**

- Coastal Economic Development Corp.

## Factsabout Maine

- 30,865 square miles
- The total area of the five other New England States combined is 31,946 sq. miles
- Population of 1,233,223
- Maine represents 49% of the land in the New England States & only 9% of the population

- Coastal Economic Development Corp.

## Factsabout Maine

- State administered services are regional but not local
- Nearly 85% of the people live in rural areas that have no public transportation
- 37th in the country in per capita income
- Oldest, poorest, & sickest population in the nation

- Coastal Economic Development Corp.

## Slide 5

- Coastal Economic Development Corp.

## Slide 6

- Coastal Economic Development Corp.

## Slide 7

- Coastal Economic Development Corp.

## ICAPS... a comprehensive service delivery model System Development

**Underlying** **Assumptions**

- Coastal Economic Development Corp.

## Assumption 1

**To improve CED’s effectiveness, we need to focus on streamlining and removing barriers to service (within our agency).**
- Vertical, single purpose programs
- Barriers between programs impede client’s ability to be successful
- Change in focus from fitting people into our programs to fitting programs to meet needs

- Coastal Economic Development Corp.

## Assumption 2

**Minimizing duplication of information enables CED to focus more on service delivery.**
- Staff time spent on intake for individual programs
- Communication with Families about available services

- Coastal Economic Development Corp.

## Assumption 3

**Assessing needs up front enables CED to take a holistic approach to service delivery.**
- Central intake alone would only focus on current programs
- Leads to development of comprehensive service plan incorporating services provided by CED and other community agencies

- Coastal Economic Development Corp.

## Assumption 4

**Improved assessment enhances CED’s ability to report on and advocate for the needs of low income families.**
- Identify service gaps in the community
- More effective in communicating to various publics on issue surrounding poverty

- Coastal Economic Development Corp.

## Assumption 5	

**There are benefits to building on existing computerized system.**
- Linked to the State system
- Linkage to State programs & information
- Takes advantage of prior investment
- System operational in 4 out of 5 offices

- Coastal Economic Development Corp.

## Assumption 6	

**Using Family Development Case Management as a core program enables CED to more effectively assist families to achieve economic self-sufficiency.**
**Focus on family, not the individual.**
**Meet multiple needs of families.**
**Track & measure incremental progress**.

- Coastal Economic Development Corp.

## Unique Features

- Planning Structure
- Grassroots Development of System
- Private/Public Collaboration
- Holistic Approach to Service Delivery
- Family Security Assessment

- Coastal Economic Development Corp.

## Unique Features

- System Administration
- Tools for Case Management
- Flexible System (Service Delivery)
- Database Structure

- Coastal Economic Development Corp.

## Planning Structure

***Grassroots Development of System***

- Coastal Economic Development Corp.

## Slide 18

- Coastal Economic Development Corp.

## Private/Public Collaboration

***Partnership***

- Coastal Economic Development Corp.

## Private/Public Partnership

- Partners - Three community action agencies & Maine Department of Labor
- Contract with DOL for programming
- ICAPS developed using State architecture principles
- Recognized by State as system for connectivity

- Coastal Economic Development Corp.

## Holistic Approach

***Family Security Assessment***

- Coastal Economic Development Corp.

## ICAPS... a comprehensive service delivery model 

**Central/Holistic Intake**
**Initial Assessment**
**identify immediate risks & needed services**
**Definition of client as “CAP client”**
**Tracking of “case” on the family level**
**Comprehensive case management tools**
**Sharing of common case information among vertical programs**

- Coastal Economic Development Corp.

## Family Development Approach....assessing families risks

**Family Security Assessment**
**Comprehensive Risk Assessment**
**15 Life Areas, 132 Risk Indicators**
**Identification of Life Areas **
**At Risk**
**Stable**
**Thriving**

- Coastal Economic Development Corp.

## Family Development ApproachFamily Security Assessment15 Life Areas

**Shelter**
**Nutrition**
**Transportation**
**Child Care**
**Physical Health**
**Mental Health**
**Substance Abuse**

**Legal Issues**
**Employment**
**Income/Money Mgmt.**
**Adult Education**
**Children’s Education**
**Parenting**
**Family Relationships**
**Spirituality**

- Coastal Economic Development Corp.

## System Administration & Tools

***Tools for Case Management***
***Flexible System (Service Delivery)***
***System Administration***

- Coastal Economic Development Corp.

## System Highlights	

_**Automated Analysis Tools:**_** **
**Income calculation**
**Eligibility checks**
**Family relationships**
**Risk assessments**
_**Administration Tools:**_
**Security settings**
**Edit control**
**Program definitions**
**Eligibility parameters**
**Data collection requirements**

_**Case Management Tools:**_
**Detailed Family Security Assessment**
**Plan Development**
**Family Transition Plan**
**Text Libraries**
**Referrals **
**Tracking of referrals**
**Library of services & resources **
**Service Tracking**
**Services received, denied**

- Coastal Economic Development Corp.

## Database Structure

***Information Flow***

- Coastal Economic Development Corp.

## System Highlights Information Flow

- LIHEAP,
- WIC,
- Head Start
- etc.

**Central**
**CAP**
**Database**

- _Demographics_
- _Family Information_
- _Education Information_
- _Income/Expenses_
- _Medical History/Conditions_
- _Housing Information_
- _Assessments_
- _Case Notes_
- _General Service Activity_
- _Family Development_

_**SHARED CLIENT INFO AND FUNCTIONS:**_

**Program Databases**

_**PROGRAM-SPECIFIC &**_
_**HISTORICAL CLIENT DATA:**_

- _Applications/Eligibility_
- _Assessments_
- _Service Plans_
- _Service Activity_
- _Case Closure Information_
- _Case Notes_

***Shared case information is accessible***
***across programs among case managers***
***and others who have been given access ***
***to the case***

- Coastal Economic Development Corp.

## Outcomes..... ICAPS... a comprehensive service delivery model

- Improved coordination between programs
- Minimized duplication of information
- Earlier assessment of family risks
- Improved documentation of family needs
- Improved information leading to improved advocacy

- Coastal Economic Development Corp.

## Outcomes..... ICAPS... a comprehensive service delivery model

- Partnership has improved the quality of the product
- System positioned to link to State

- Coastal Economic Development Corp.

## Outcomes..... ICAPS...Programs currently in operation... 

**Family Development Case Management**
- Community Services Family Development
- Welfare to Work Family Development
- Head Start Family Development (in process)
**Intake & Initial Assessment**
- Emergency Assistance Programs

- Coastal Economic Development Corp.

## Outcomes..... ICAPS...Programs currently in operation... 

**Low Income Home Energy Assistance Prog**
- LIHEAP
- Weatherization
- Central Heating Improvement Program
- Electricity Lifeline Program
- Above Ground Storage Tank
- Temporary Housing Assistance

- Coastal Economic Development Corp.

## Outcomes.....ICAPS...Programs currently in production 

**Women, Infants, & Children Program**

- Coastal Economic Development Corp.

## ICAPS

***The System***

- Coastal Economic Development Corp.

## INTAKE: Demographics

- Coastal Economic Development Corp.

## INTAKE: Education

- Coastal Economic Development Corp.

## INTAKE:Family

- Coastal Economic Development Corp.

## INTAKE:Employment

- Coastal Economic Development Corp.

## INTAKE:Housing Situation

- Coastal Economic Development Corp.

## INTAKE: Health

- Coastal Economic Development Corp.

## INTAKE:Income and Financial Obligations

- Coastal Economic Development Corp.

## INTAKE:Preliminary Eligibility

**INTAKE:Preliminary Eligibility**

- Coastal Economic Development Corp.

## INITIAL ASSESSMENT

- Coastal Economic Development Corp.

## SERVICE RECOMMENDATIONS

- Coastal Economic Development Corp.

## REFERRALS

- Coastal Economic Development Corp.

## FULL ASSESSMENT

- Coastal Economic Development Corp.

## PLAN DEVELOPMENT

- Coastal Economic Development Corp.

## PLAN DEVELOPMENT

**PLAN DEVELOPMENT**

- Coastal Economic Development Corp.

## SERVICE TRACKING

- Coastal Economic Development Corp.

## FAMILY AS “CASE”: Family Schematic

- Coastal Economic Development Corp.

## FAMILY AS “CASE”: Family Services

- Coastal Economic Development Corp.

## FAMILY AS “CASE”: Family/Household Income

- Coastal Economic Development Corp.

## Questions and Comments

- Coastal Economic Development Corp.