# Presentation: 670026

## MTAC Work Group #82

Parcel Delivery Performance
Measurement Effectiveness

**Parcel Delivery Performance**
**Measurement Effectiveness**

## 	Desired Results Submitted to MTAC Leadership Committee

1. 	Understand the operations and procedures that affect delivery performance measurement.
2.	Identify issues impacting delivery performance measurement effectiveness. 
3. 	Rank items identified based on impact on measurement effectiveness.
4.	Issue recommendations.
5.	Review processes for measurement use in service improvement.

**1. ****	****Understand the operations and procedures that affect delivery performance measurement.**
**2.****	****Identify issues impacting delivery performance measurement effectiveness. **
**3. ****	****Rank items identified based on impact on measurement effectiveness.**
**4.****	****Issue recommendations.**
**5.****	****Review processes for measurement use in service improvement.**

**#82 Parcel Delivery Service Measurement Effectiveness**

## 
Work Group Achievements
Customer Oriented Report now in use.
Implemented shipment arrival quality measurements.
Developed requirements to Start-the-Clock when the Form 8125 is eliminated under eVS.
Improved the process for using data through BSN.
Industry access to initial EDW reports.
Access to Additional EDW reports planned for spring.

**Work Group Achievements**
**Customer Oriented Report now in use.**
**Implemented shipment arrival quality measurements.**
**Developed requirements to Start-the-Clock when the Form 8125 is eliminated under eVS.**
**Improved the process for using data through BSN.**
**Industry access to initial EDW reports.**
**Access to Additional EDW reports planned for spring.**

**Work Group Achievements**

## Customer Parcel Service Report (CPSR)
Includes all pieces with Stop-the-Clock scan.
Currently in Excel format.
EDW implementation planned for spring.
Report used to communicate with consolidators and shippers on performance – On-time Service & Impact of poor shipment arrival quality
Reports include manifests with no Start-the-Clock scans (No 8125 scan)
Includes shipment arrival quality measurements.

**Includes all pieces with Stop-the-Clock scan.**
**Currently in Excel format.**
**EDW implementation planned for spring.**
**Report used to communicate with consolidators and shippers on performance – On-time Service & Impact of poor shipment arrival quality**
**Reports include manifests with no Start-the-Clock scans (No 8125 scan)**
**Includes shipment arrival quality measurements.**

**Work Group Achievements**

## 
Results
On-Time Parcel Service is at an all time high.
Scanning performance has improved significantly.
Communication on Service Improvement issues is data oriented.

**Results**
**On-Time Parcel Service is at an all time high.**
**Scanning performance has improved significantly.**
**Communication on Service Improvement issues is data oriented.**

**Service Performance Improvement Results**

## 

Work Group #82 has achieved its objectives
Steering Committee has approved conclusion of Work Group activity

**Work Group #82 has achieved its objectives**
**Steering Committee has approved conclusion of Work Group activity**

**Work Group Status**

## 	
	Questions?

**	****Questions?**

**Work Group # 82**