# Presentation: 101167

## GSFC QMSManagement Review01/01/2001 -- 06/30/2001

**Charles Vanek****	**
**Management Representative**
**July 9, 2001**

**Notes:**
From January to June 2001. We are supposed to have a Management Review ever quarter. The problem was scheduling-Al is currently required, by GPG, to be present-QMSC recommends that we change that to AL or Bill or Mary must be present for a Management Review.

## Agenda

- Internal Quality Audits
- Product and Process NCRs and CAs
- Customer Feedback
- Review of Action Items
- Internal Audit Schedule
- DNV Periodic Audit
- QMS Changes
- ISO 9001:2000 Changes

## Internal Quality Audits

- Implementation of first half of CY2001 audit schedule was completed on plan, with focus on top-down audits of projects.
- Fourteen audits were performed this reporting period, with an average number of NCRs/audit at 3.1 (versus 2.7 the previous reporting period).
- 34% are Document Control problems.
- 25% of the NCR’s generated in these Audits are still open.
- Of all of the open NCR’s, 55% are over 100 days old, and several are even older.

## NCR processing timeliness and effectiveness remains an issue.
The cause continues to be a lack of regular attention to NCR status at the Directorate/organizational level.  
When NCR status reports are presented to the EC, immediate progress is noticeable. 
Action:  QMC2000-00002 (already in the system-Code 100 responsibility) requires a revision to GPG 1060.2 Management Review and Reporting for Programs and Projects to incorporate NCR status in the normal course of our Management and Program/Project reviews. Scheduled completion 9/1/01.

- The cause continues to be a lack of regular attention to NCR status at the Directorate/organizational level.
- When NCR status reports are presented to the EC, immediate progress is noticeable.
- _Action_:  QMC2000-00002 (already in the system-Code 100 responsibility) requires a revision to GPG 1060.2 *Management Review and Reporting for Programs and Projects* to incorporate NCR status in the normal course of our Management and Program/Project reviews. Scheduled completion 9/1/01.

**Internal Quality Audits**(cont.)

**Notes:**
However Action QMSC2000-00002  will not completely fix the problem. GPG 1060 addresses only Program and Project reporting. Organizations such as Code 200 and OHR still would not be periodically reporting NCR status. Currently we do not have a GPG on how we do reporting to the EC (i.e. bimonthly Monday reports)
This is because the EC functions are not under the QMS scope. Although there is no reason that we could not, or should not, have a document (GPG) that describes our EC management functions (Directorate/Office Status Reporting, Business Planning, Internal Financial/Resource Planning, etc.) 

## Product / Process NCRs

- No discernible new trends in NCR’s this reporting period.
- NCR/CAS search tools do not easily accommodate compilation of trends over time.  Most tools yield a snapshot in time.  Month-to-month trending (for example) can be done but is burdensome.
- To accommodate and encourage Directorate and organizational level NCR status review, the NCR/CAS CCB is investigating the establishment of more powerful search tools

## Three Customer Complaints were entered this reporting period.   None remain open from prior periods.

NCR CODE1502001020901 – MIPR acceptance (448-2), funding documents, 506 authority, and reimbursable JONs processes take too long, negatively impacting account certification.
Status – Code 150 examining causes for delays.  Expected CA completion: 9/30/01

- NCR CODE1502001020901 – MIPR acceptance (448-2), funding documents, 506 authority, and reimbursable JONs processes take too long, negatively impacting account certification.
- Status – Code 150 examining causes for delays.  Expected CA completion: 9/30/01

**Customer Feedback**

## NCR FMD2001021501 – Chilled water outage caused SES cryopumps and helium skid shutdown during MAP Observatory test.  (No damage to Observatory reported).
Status – Outage notification procedures not adequate.  Targeted CA completion: 07/01/2001 (OVERDUE)

NCR FMD2001040901 – Overhead bridge from 295 to GSFC has numerous large potholes.
Status:  Closed.  Bridge resurfaced on 5/4/01.  Bridge scheduled for major restoration as part of FY02 CoF project.

- Status – Outage notification procedures not adequate.  Targeted CA completion: 07/01/2001 (OVERDUE)
- NCR FMD2001040901 – Overhead bridge from 295 to GSFC has numerous large potholes.
- Status:  Closed.  Bridge resurfaced on 5/4/01.  Bridge scheduled for major restoration as part of FY02 CoF project.

**Customer Feedback**(cont.)

## Review of Action Items

## QMC1999-00001

_**Action**_**:  **Develop and implement a system for gathering and analyzing feedback from Center customers.
_**Assigned to**_**:  **Code 100
_**Status**_**:  **Action folded into overall ISO 9001:2000 transition planning.  Procedures to be in Center review by 9/1/2001.

## QMC2000-00001

_**Action**_**:  **Revise GPG 8700.4 *Technical Review Program* to add other technical reviews.
_**Assigned to**_**:  **Code 300
_**Status**_**:  **
- Revised GPG 8700.4, Integrated Independent Reviews, in Center review.
- Added GPG 8700.6, Engineering Peer Reviews, in Center review.

## QMC2000-00002

_**Action**_**:  **Revise GPG 1060.2 *Management Review and Reporting for Programs and Projects* to include specific requirements for (program and project) managerial review of NCR status.
_**Assigned to**_**:  **Code 100
_**Status**_**:  **Action folded into overall ISO 9001:2000 transition planning.  Procedure changes to be in Center review by 9/1/2001.

## QMC2000-00003

_**Action**_**:  **Revise GPGs 7120.1 *Program Management *and 7120.2 *Project Management* to include project team training on issues such as safety, planning, and implementation.
_**Assigned to**_**:  **Code 400
_**Status**_**:  **
- In process of incorporating additional changes
- The revision of the two GPGs will be in Center review by 9/1/01

## QMC2000-00004

_**Action**_**:  **Add project team training to Code 400 project team and implementation manager training program.
_**Assigned to**_**:  **Code 400
_**Status**_**: **The training programs are being defined in the revisions to GPG 7120.1 *Program Management *and GPG 7120.2 *Project Management.  *Expected in Center review by 9/1/01.

## QMC2000-00006

_**Action**_**:  **Establish a process review as part of the product implementation readiness review.
_**Assigned to**_**:  **Code 500
_**Status**_**:**
- Code 500 proposed to Code 400 that new projects conduct a project team retreat, including an assessment of institutional issues, such as the evaluation of developmental processes and associated risks.
- Code 500 provided suggested issues, listing items which are thought to be frequently missed
- Code 400 is evaluating the list.

## QMC2001-00002

_**Action**_**:  **Delete the Receiving Inspection and Test System from the QMS (will incorporate into existing Work Order Authorization System).
_**Assigned to**_**:  **Code 200
_**Status**_**: **Proposal is to eliminate the RITS WOA by using regular WOA to record incoming inspections. Supplier data would be moved from SPS to RITS database. This would streamline user requirements while retaining supplier information for procurements. Has been delayed until August.

## QMC2001-00006

_**Action**_**:  **Codes 300, 400, and 500 to investigate whether there is a dominant root cause for NCRs related to quality records this quarter.
_**Assigned to**_**:  **Code 400
_**Status**_**:  **
- GPG Quality Records List determined to be too restrictive with little value.  Most records NCR’s related to QRL format issues.
- GPG 1440.7 revision makes QRL optional.  Currently in signature cycle.

## QMC2001-00007

_**Action**_**:  **Form a subcommittee of the QMSC to develop appropriate tools for analyzing NCRCAS data. (This action was a re-focusing of the closed QMC2001-00003 action)
_**Assigned to**_**:  **Code 300
_**Status**_**:  **Action has been assigned to the NCR/CAS CCB.  Expect to be done in consonance with ISO 9001:2000 transition planning to establish easy to use nonconformance metrics tools which support Center and Directorate objectives.

## Internal Audit Schedule

## Internal Audit Schedule

## 4th Periodic Audit

_**Schedule:**_**  **Scheduled for two days (August 16-17, 2001)
_**Location:**_**  **WFF and Greenbelt
_**Status**_**:  **
- Schedule confirmed with DNV;  audit plan expected week prior to audit.
- The five NCN’s from previous audit were closed out on schedule

## QMS Changes

- Nonconformance Control
- In concert with drafted GPG 7120.4, In-House Development and Maintenance of Software Products, minor software nonconformances will no longer be required to be entered into NCR/CAS.  Requires change to GPG 5340.2.

## QMS Changes(cont.)

- ISO 9001:2000 Transition Planning
- Training classes held (1 two-day course for QMSC, 3 one-day courses for ISO Directorate Reps).  More planned in FY02.
- Four-hour Executive Council training/discussion forum planned in near future (NOT YET APPROVED)
- Eleven GPG’s identified as requiring revision (mostly nominal).  All due in GDMS review by 9/1/01.
- Extensive modification/addition to management responsibility GPG’s required to address new ISO 9001:2000 emphasis:  objectives, continuous improvement, customer communication, and metrics

## ISO 9001:2000 Changes

**Scope**
- Exemptions from scope of QMS are limited to areas which cannot impact product quality. (Infrastructure is now specifically addressed by ISO 9001:2000)
- “Expert” waivers from ISO compliance are no longer acceptable.
**Continual Improvement**
- Quality Policy is required to be expanded to include commitment to continual improvement

## Metrics
Must establish Objectives at appropriate levels that are measurable and tied to quality policy
Need to have systematic processes to measure customer satisfaction in a proactive fashion
Must establish methods to measure the performance of our key processes
Greater Top Management Involvement
Greater emphasis/involvement in our Periodic Audits 

- Must establish Objectives at appropriate levels that are measurable and tied to quality policy
- Need to have systematic processes to measure customer satisfaction in a proactive fashion
- Must establish methods to measure the performance of our key processes
**Greater Top Management Involvement**
- Greater emphasis/involvement in our Periodic Audits

**ISO 9001:2000 Changes****(cont.)**

## Executive Council

**We need to decide on:**
- QMS Scope
- Our training