# Presentation: 385711

## DOI LEARNManaging Training In Your Office

- A Presentation for Supervisors and Alternate Approvers

**Notes:**
I’d like to title this:  DOI LEARN...  A new way to do business

## DOI LEARNA New Way Manage Training

- Objectives:
- Who am I and where are we going?
- Setting up your approval process
- Processing training requests
- Paying for training
- Reports
- Additional information and help

**Notes:**
Who am I?  My name is Melanie Hood, I was hired on in May 2006 to manage the DOI LEARN learning management system for USGS.  I represent USGS for the Interior.  There are 10+ bureaus using DOI LEARN, also including the Coast Guard, U.S. Trustees, Office of the Solicitor, etc.
I play middleman between USGS, the DOI Core team and the vendor.  The core team is made up of one representative from each bureau.  We work with the vendor to meet the user’s needs.  But keep in mind, we are trying to meet all bureaus’ needs, not just USGS.  
Who are We?  This conference, I’m told is all Administrative Officers and admin support staff in the Central Region.  I used to work in an Administrative Office for Wendy Line so I am familiar with your work and  how overloaded you are.Today, I will be focusing on DOI LEARN and how it affects you only.  I will not cover the basics of what every user should know because every user should know by now the basics  
I will cover the current “manual” payment process and reports you can run.   I will update you on the status of the SF-182 module and the Ecommerce module.  I will also point you to where you can receive online help too.

## DOI LEARNWhat’s In It For You

- Everyone Gets:
- Accessibility from any computer with via Internet browser
- Help desk (24/7) to solve technical problems
- Mandatory on-line classes with no approval necessary
- Access scheduled training classes across DOI
- Your training transcripts

**Notes:**
DOI LEARN is the President’s Management Agenda imposed on us by OMB.  So, in other words... we don’t have a choice to use it or not 
The help desk is 24/7 with a real person who answers the phone, not just a recording.  The phone and email address are dedicated to just DOI.
The one stop access to information on scheduled classes will have hundreds of classes to choose from.  So if other bureaus offer training to all Interior employees, you can register for their classes.

## DOI LEARNWhat’s In It For You Continued

- Supervisors and Alternate Approvers Get:
- Electronic approval of training requests
- Reports available for all employees listed in your user profile

**Notes:**
One approval process, so very important to have supervisor listed correctly in profile.
There are pre-created reports available you can print under the Course Analysis.  You can run them by Org Code, Bureau, Region, etc.  We will cover these shortly.

## DOI LEARN

- Login Tips for Federal Employees
-    _[http://doilearn.doi.gov](http://doilearn.doi.gov/)__/_

**Notes:**
I am assuming everyone here as logged into DOI LEARN at least once and created your user profile.  If not, please see me after this presentation. 
This is the URL.

## All employees are asked to log onto DOI LEARN to create a new password and set up user profiles. The website is:

- https://doilearn.doi.gov
- On this initial log-in screen employees must:
- _1. Enter User Name:_
- First initial of first name, first 4 letters of your last name, your birth date, ex. **mhoodMMDDYYYY**
- _2. Enter System Password _Note, this password is
- case sensitive:
**!ChangeIT!**
- Now click on “Log On”

**Notes:**
This is the initial login screen everyone sees.
Notice the Help desk box on the left of the log in.  Please use this help desk for login problems, password problems, or needing help getting through a course.  As I said earlier, this phone number and email are dedicated to Interior employees so you shouldn’t have problems reaching someone.  
Note the blue link on the right hand side of the log in box.  This is a link to screen shots to make sure your PC is configured correctly.  I have been working with local IT offices across USGS for months now to make sure they understand the required settings and update your PC locally.
Notice the “PUBLIC CATALOG LOGIN” link at the top above the log in box.  This is for CONTRACTORS, VOLUNTEERS, EMERITUS, PARTNERS, etc. NOT Government employees.  If an employees is being paid through FPPS, they do not use this link.
NOTE:  One main question we hear a lot is:  I’m a contractor, I clicked on the Public Catalog Login Link, how long does it take to receive my access ID and password?   IT CAN TAKE UP TO 3 WORKING DAYS !!  BUT if the contractor or volunteer has not received access within 3 business days, they probably forgot to fill in their “Employee Type” on the request form which is required but the vendor failed to make the field mandatory    This will be corrected in the next version, it just doesn’t help us now, so I’m spreading the word about the “Employee Type” field on the public catalog login request form.

**Notes:**
Every three months, at any given time, when an employees logs into DOI LEARN, they will be asked to read the Rules of Behavior again and  click “YES” that they agree. We are trying to hold employees accountable for the use of DOI LEARN.

## Once logged on, all employees will see this “Welcome” screen.  

- Once logged on, all employees will see this **“Welcome”** screen.
- Click the **“Administration”** Tab to modify your user profile.
- *Note other link options here too..  If you click “Library” and then “Online Resources” you’ll see many helpful resources.  If you click “Help Desk” you’ll find System Requirements and Plug-ins to use.

**Notes:**
Here you are at the “Welcome” screen.  Please take a look at all the different tabs and see what is there.
Just remember, the system is LIVE so do not test on the classes.  
*NOTE*  Anything you request in the catalog will automatically generate an email to your supervisor
NOTE:  In the upper right corner where the Welcome is with your name, it will say “student” even if you’re logged in as a supervisor.

- Click on “**Administration**” and then click on **“My Information”** to get to your User Profile.

**Notes:**
I will show you how to look up employee’s profiles.   Click on Administration.
After clicking “Administration”, you will see “My Information.”
We are going to talk about “My information” because that is where your profile is located.

- Editing Your User Profile
- Complete the blank fields in your profile.
- Note: Some of your Employee info is automatically entered by FPPS.

**Notes:**
This is your profile (i.e. A Student’s profile).  Some of this information will fill in automatically from FPPS during bi-monthly updates.  Other fields you can fill in here.  I recommend you fill in all fields you can – even the optional ones.  Tell this to your employees too.
For better tracking of training, for instance the 2007 IT Sec. Trng. It would help if contractor’s profiles had the org code added too. This way when a report is run by Org Code, their names will be in alphabetical order with the federal employees, rather than thrown at the bottom of the report.  Could be many Org Codes so you can see the problem here with your employees being at the bottom of a report rather than up in your Org Code.

## DOI LEARNChecking or adding your supervisor

- The **“Student’s Supervisors”** Box should show the supervisor selected on the initial log-in screen.
- *Make sure you have a supervisor added in here to APPROVE your own training. You can add more than one approver.

**DOI LEARN****Checking or adding your supervisor**

**Notes:**
Scrolling down on this screen, is the Student’s Supervisor box. You should see under “Student’s Supervisors” the name you selected on your initial log in.  This is a very important box to be updated by the employee whenever their supervisor changes or by the supervisor/alternate approver whenever their employees change.
If your supervisor has instructed you to add names other than his or hers, you can click on the blue plus + sign and add more names.  Names will only show up in the “pick” list if the person is an approver.  Supervisors will need to give alternates approval to who they want first before employees can “pick” that person in their profile.
Once you’re sure your profile is correct, click on “Save.”
NOTE:  To remove a name from the profile, just highlight the name and click “Save”   The name will be removed.
NOTE:  Official supervisors have two additional categories on the “Administration” screen that employees do not have:   “User Management” and “Reports”

## Adding Students to your profile

- ADDING AN EMPLOYEE:
- Click the blue plus sign, another window pops up.

**Adding Students to your profile**

**Notes:**
To view employee’s profiles, the supervisor/alternate approver must first select the employee into their profile.  See Supervisor’s Students box and click the blue plus to add employees either individually by last name or by org code.   IF you do not see the “Supervisor’s Students” box, you do not have access to approve training.  You must talk to your supervisor and have them give you access first.

## ADDING AN EMPLOYEE cont’.

- Search by the employees last name and bureau, OR org code and bureau, then click search. Select the employee you want to add and click add user.

**Notes:**
Highlight their name and click Add Users to add them.   Use Ctrl. Key to highlight more than one name if needed.

## ADDING AN EMPLOYEE cont’.

- Now click SAVE back on your profile screen..

**Notes:**
DON’T FORGET TO SAVE the changes when done adding employees.

- To select an alternate approver:
- Type in that person’s Last Name under the User Management tab.
- Select U.S. Geological Survey under the “Bureau” drop-down box.
- Click on “Search”

**Notes:**
To set up an actual person to be your alternate, and you MUST do this one at a time. Type in just their last name and indicate USGS as their bureau and click “Search.”

## When you find the individual you are looking for, click  “Edit” link under Edit. 

- When you find the individual you are looking for, click  **“Edit”** link under Edit.

**Notes:**
The “Search” function should bring up the name or a list of names with the last name you typed in at the bottom.  You may have to scroll down the screen to see the names.  There could be many names here (i.e. Smith) – you’ll see data, but may have to scroll down and select another page number to see more data.
Find the name you want and click on “Edit” under the Edit column.  NOTE:  This word will be changing to “Profile” by the Vendor in the next release.
This will bring up the person’s user profile that you want to make an alternate.

- Everything on this screen refers to the employee whose name you selected in the previous screen.
- Once this employee is designated as an alternate approver, he/she must select the names of those employees under their **“Supervisor’s Students” **box.
- Click** “Save.”**
**Note**: Alternate approvers should also enter their own profile and select the employees they are responsible for.
**Note**:  “Status” field is where you suspend external employee access if they leave the Government.

**Notes:**
You’re now in the profile of the person you selected to be able to approve training if necessary and give financial information.  Scroll down.
NOTE:  Approves Training should be YES  and Receive Suprv Email should be YES ONLY if you want the approver to receive emails.  There can be only one person receive the email when an employee requests training.  As a supervisor, decide if you want all those emails or not or if you want the alternate approver to have them.   Some supervisors may want to get email when an employee signs up for training. Some supervisors may make their Administrative Officer (AO) the alternate so they can approve the financial training.
Alternates should ask the supervisor if they want to give them email to approve requests or not.
Click the Blue Plus and add names of alternate approvers.  
Click “Save” when done making changes.
NOTE:  THE STATUS = Active  IS WHERE YOU CHANGE IT TO SUSPENDED IF THE EMPLOYEE LEAVES THE SURVEY FOR ANY REASON.
Email is a mandatory field in this DOI LEARN system so if an email has not been entered, please use :  DOILearn_Suspended@ios.doi.gov   and mark the status “suspended” and Click SAVE to remove the employee from your reports.
NEVER delete records in DOI LEARN.

## DOI LEARNManaging Access to Training Requests and Records 

- Supervisors determine who needs to be involved in the training request/approval process.
- Training with costs must be manually input to FFS if necessary as DOI LEARN does not automatically obligate in FFS.
- The following slides show how a supervisor can provide access to selected employees.
- Note:  Only ***official ***supervisors can authorize others to view or approve training requests.

**Notes:**
Supervisors should select alternate approvers for the times they are on travel or leave.  It is the supervisor’s responsibility to create alternate approvers, manage employee’s training, waive training and keep documentation for proof of reason why waived, update profiles for their reporting needs, and suspending contractors and volunteers accounts when they leave the Govt.

## DOI LEARN Alternate Training Methods

- If an employee completes mandatory on-line training using an alternate method (CD, Paper Version, etc), Supervisors or alternate approvers are required to mark that training as “completed” in DOI LEARN and date and code is accordingly.  See slide 22.

**Notes:**
I’m throwing this slide in just incase you get this request.  Sometimes employees take mandatory training outside of DOI LEARN because they may be in the field and just not have internet access.  If this is the case, you’ll be required to mark their record completed when they prove they completed a mandatory course.  There are not very many or at least, there should not be very many 

- To mark an employee “complete”
- Type in that person’s Last Name.
- Select U.S. Geological Survey under the “Bureau” drop-down box.
- Click on “Search”

**Notes:**
To mark an employee “Complete” when they take mandatory online training via an alternate method (i.e. CD-ROM, downloadable web site, paper version, etc.) Start back at the “Welcome” screen Click on Administration and then click on User Management.
Type is the employee’s last name and the Bureau (USGS) and click “Search”

## When you find the individual you are looking for, click  “Edit” under “Transcript”

- When you find the individual you are looking for, click  **“Edit”** under “**Transcript**”

**Notes:**
The “Search” function will bring up the person’s name - Find the name you want and click on “Edit” under the “Transcript” column.
This will bring up the person’s transcript.

## Alternate Approvers and Supervisors

**Marking Employee Records Complete – Manually**
** **Supervisor/alternate approver logs into DOI LEARN, Clicks on Administration then User Management and searches for the employee's record. When the employee record comes up at the bottom of the screen, click on ***"Edit"*** under ***Transcript*** to edit the training record. Under **Completion Status**, choose ***"Completed"*** and put in the date using this format: MM/DD/YYYY. Under Score, please use this coding system:
- 111, if the training was taken via CD/downloadable web site.
- 222, if training was taken via paper version.
- 333, if training was taken via ILT somewhere.
- 444, if the employee experienced problems taking the training and could not complete it through DOI LEARN.
**Click *****"Update Transcript***" when finished.
**Note:  If you manually mark training, you must have proof for the auditors that the training was completed via 111, 222, 333, or 444**

## DOI LEARNWhen an Employee Requests Training

- When an employee applies for a class in DOI LEARN the system sends an automatic email from “doilearn@geolearning.com” to the supervisor asking them to log into DOI LEARN and approve the training.
**Note**: These emails are not Spam!
- Have your local IT Support check the server filters if supervisors are not receiving emails from doilearn.

**Notes:**
When an employee requests training, Supervisors or alternate approvers will receive an email from “doilearn.” 
Mandatory NO-cost training does not require approval.  I will be assigning most mandatory online training and it will just go to employee’s learning plans without ever going through the approval queue process.
NOTE:  If supervisors are not receiving emails, have the employee check their profile, 9 times out of 10, they have the wrong supervisor listed.
Some instructor led training with NO-cost may require supervisor approval. 
NOTE:  The email will come from doilearn, so please don’t think it is Spam.

## DOI LEARN

- doilearn@geolearning.com
- 06/21/2006 11:43 AM
- To
- mhood@usgs.gov
- cc
- amward@usgs.gov
- Subject
- Class Registration
- MELANIE HOOD has registered for the following class:
- Course Name: Introduction to the Freedom of Information Act (FOIA)
- Class Name: Introduction to the Freedom of Information Act (FOIA)
- Tuition: $0.00
- You will receive a confirmation of your registration status from the Course Administrator.
- This email has been automatically generated from a "send-only" account, please do not reply to this email.
- Thank you for using DOI LEARN!

**This is an example of the automatic email:**

**Notes:**
This is what the email will look like and it will be from “doilearn@geolearning.com”
NOTE: In the next release, the emails will be more user friendly providing URL’s and steps.

## To Review a training request or approve training: 

- To Review a training request or approve training:
- Log in to DOI LEARN.
-  Click **“Course Catalog” **then the **“Approval Queue”** tab.
- Type in the last name of the  requestor.  Then choose USGS as the bureau. Click **“Search.”**

**Notes:**
If your supervisor made you an alternate or you are the supervisor, you need to check the approval queue when you get this email.  Log into DOI LEARN, click the “Course Catalog” and click the “Approval Queue” then enter the necessary information like employee’s last name and Bureau.
Click “Search”

- Select your student by clicking the **Action** link “Awaiting Approval” here.

**Notes:**
Select your person by clicking the link under Action that says, “Awaiting Approval” next to their name.

## DOI LEARN

- This is the information contained in the Approval Queue screen.
- Click the drop down for** Action Taken”** to approve or “Deny”  training. If you deny, please enter a “**Responder Comment**”
**Note the “Payment Method” if there is a cost.**

**Notes:**
Mandatory, “no cost” training does not need approval, but some instructor led “no cost” training may need approval for time away from duty.
There are many options to choose for “Action Taken” but only approved and denied will go to the Instructor’s roster for ILT.  
Note:  Not Germane means No action taken.   
If you deny training, please put a responder comment.
Note:  Payment Method:  None Required (if there is no cost).   If there is a cost, click the drop down arrow next to “Payment Method.”
Choices at this time are:  Credit Card and IPAC (interagency transfer of funds).
WE ARE TRYING TO GET SV ADDED, BUT COULD TAKE MONTHS.

## Slide 28

**Notes:**
Under Payment , if you select IPAC:  an Inter-Transfer of Funds (the information requested on this screen is similar to what the lower block of an SF-182 asks for) that is required.
At this time, we are encouraging credit card use OVER IPAC because IPAC forces someone to run a report manually and process the payment.
These fields are all mandatory. This is a good reason to have an AO type person be your alternate approver.
In case someone asks:  8-digit station symbol = all govt. agencies have a station symbol also known as an agency location code (ALC). It is an account identifier and lets our collecting agency know where to begin an internal transfer of funds.   DOC/OP/Req. #= This is the accounting reference number like a purchase order number.  Different agencies call it something different thus DOC or OP or Requisition number. Appropriation number/Fun (should be FUND)/ Project Code = All money spent/received is assigned to a particular appropriate code, fund code, or project code. This represents the actual account that money would be taken from when performing an internal transfer of funds.  Billing contact name and phone is you, the person paying.
NOTE:  This system does NOT obligate in FFS.
NOTE:  If a class has no tuition associated, a supervisor can approve without the payment block.   

## Scroll down

- SCROLL DOWN

**Notes:**
This approval queue screen is very confusing I know.  We are working with the vendor to change it and make it more user friendly.  But even with taking the fields out at the bottom that the vendor shows are required, the process will still be a manual process where the person must pick up the phone to pay for USGS sponsored classes.  
NOTE:  The phone number here for Non-DOIU classes.  This 304-870-7100 number will be changing to a 1-800 number soon.  USGS will be option 6 on this phone message and when the option number is pressed, it will ring at 303-445-4697 to answer and take your credit card number or SV account number to process your request.

## This screen is a continuation from above

- THIS IS A CONTINUATION FROM ABOVE FOR CREDIT CARD PAYMENTS

- UNTIL THIS SCREEN IS MODIFIED, YOU CAN PUT AN “X” IN THE MANDATORY FIELDS

- USGS SPONSORED CLASSES, CALL 304-870-7100 AND IT RINGS AT 303-445-4697

**Notes:**
Notice the DOIU link here.  DOIUniversity is a vendor of their own.  When an employee requests a DOIU course, the person paying must click DOIU’s link to go to their web site to pay for training.  They will provide a receipt and at the end remind you to go back to DOI LEARN and click Submit to close out the transaction.
BUT NOTE:  The 3 required fields on the screen.   No matter who’s course it is, if there is a cost, these 3 fields must be filled in.  They do not go anywhere or mean anything that is why I am working hard to get them off this screen and change the wording to make it more user friendly.  You can put an X in them if you want.

## Credit Card Payment for USGS Sponsored Classes

- To pay for a USGS internal class with a credit card:
- Contact the USGS credit card payment “hotline” 303-445-4697
- Provide that person with the requested info
- Enter your name, phone number and email
- Click "Submit"
- The employee will automatically receive an email telling them the class request was approved or denied

**Notes:**
At this time, our Vendor is Staci Unruh and her credit card payment number is 303-445-4697.  She is taking the payment information for all USGS sponsored classes.  Mica Haesecke may also be taking this information but the same phone number is used.  
On the approval queue if you call the 304-870-7100 number (which will soon be changed to a 1-800 number), the Option 6 rings to 303-445-4697.

## Credit Card Payment for DOI U Classes

**Credit Card Payment for DOI U Classes**

- This slide was added for information only since DOIU is separate from DOI LEARN:
- Click "Payment Option"
- Click "GO" then choose credit card. Scroll down.
- Enter your name, phone, and email.
- For DOIU/NBC classes, click the URL listed **http://www.doiu.nbc.gov/cc**
- 	This takes you to DOIU's web site to enter your credit card information electronically.
- 	**NOTE**:  You must return to the DOI LEARN window and click "Submit“ to approve the training.

## DOI LEARNReports

- Now let’s cover reports  under the Administration tab

**Notes:**
Go back to the Welcome screen, under Administration and under Reports now.

- To generate reports:
- From the main menu click “Administration” then the “Reports” tab.
- These are the standard reports available to supervisors and instructors.
- Course Analysis is the main report you will run.  Click “Run” under Actions. Ex.

**Notes:**
Back at the Welcome Screen, Click “Administration” and Click “Reports”
When you Click the “Reports” tab, you will see system reports. These are automatic generated reports available to run and manipulate in Excel.
Click the word “Run” at the end of the Course Analysis line (hidden by the yellow box in this slide).
Note: You cannot see “Create New Reports” (I was logged in as dept. head when this slide was created), however, I can create a report for you and share it with you so you can then run it yourself whenever you want it.
For instance, I have credited an IPAC report and can share it with AOs so they can process payments, but right now, our OED office is handling the majority of these payments until we work out a better process.

## DOI LEARN Reports

- You can run reports by Bureau, Region or Individual Org Code just by clicking the Drop Down arrows.
- Try other ways to run needed reports by completing the fields.
- Choose the Name of the course using the drop down arrow.
- Click “View Report”

**Notes:**
You can run reports by any of the fields here.  You can run a report by one Org Code at a time.  Or by Region, etc...  Play with the options.
For example, to run a report by Region, select the Region, select the class name and click “View Report”
Note:  The student status set to “Active”, this option only gives you a report of employees in the USGS.  Set it to both and you will see suspended employees too.
You can run reports by Bureau, etc.  Just play with the options and when you click “View Report” another box opens...  see next screen

## DOI LEARNReports

- A file download box will appear. You can Open or  click “Save”
- If you click “Open” you can still save as an Excel spreadsheet.
- If Saving, the Standard Microsoft Word “Save As” box will appear and you can give the report a name and choose what drive to save it on your computer.
- Then open it in Excel and manipulate it to your needs.

**Notes:**
You can either Open or Save.  Please read the yellow box on which download you’d like to use.
I prefer to Open the report and look at the data before saving or exporting to Excel so I can see if the fields I selected are correct.
Once you’ve saved it, you can open it in Excel.

## DOI LEARN Get Training and Info!

- Supervisors & Admins – Sign up for monthly scheduled training with Leigh Healy at   _[http://training.usgs.gov/DOILearn/WhatsNew.html](http://training.usgs.gov/DOILearn/WhatsNew.html)_
- Instructors & Class Coordinators - Managing classes in DOI LEARN – Contact Melanie Hood if you feel you need this training.
- All Employees – Login Instructions on the OED website:  _[http://training.usgs.gov/DOILearn/Index.html](http://training.usgs.gov/DOILearn/Index.html)_
- Supervisors and Alt Approvers - How to Approve Training:  _[http://training.usgs.gov/DOILearn/tipsforsupervisors.html](http://training.usgs.gov/DOILearn/tipsforsupervisors.html)_
- Contractors, Volunteers, etc – Login Instructions on the OED website:  _[http://](http://training.usgs.gov/DOILearn/Index.html)__[training.usgs.gov/DOILearn/Index.html](http://training.usgs.gov/DOILearn/Index.html)_
- Desk Aids – Color Trifold Brochures – Contact Melanie Hood

## DOI LEARN  Upcoming Features	

- SF-182 Training Authorization for External Classes
- More reports via ®Metrics that Matter
- Competencies via ®Exxceed

**Notes:**
SF-182 is on the vendor’s TO DO List but may not be started for another 3 months and then it will take months to complete.  Therefore, we are slowly NOT using TMS anymore and having folks find their classes in DOI LEARN.  Only if they can’t find a class in DOI LEARN are we having them create an SF-182 in TMS because in time, those records will be migrated over to DOI LEARN.
Metrics that Matter is a module to track training class statistics and calculate the return on investment.  Will be a great tool for Supervisors, Alternate Approvers, Managers, Administration folks, etc.
Competency Module or Skills database will be a module for tracking employees skills with the duties of the job and how closely they relate to also help decide what training an employee needs to do the job.

## Updates on OED’s website
   http://training.usgs.gov/ and the Lotus Electronic Bulletin Board 
Can’t find a class in the DOI LEARN Course Catalog?  Use TMS!  
TMS Guru is Leigh Healy 703-648-6825 lhealy@usgs.gov
Please use the Helpdesk! doilearn@geolearning.com                   1-866-466-1998

-    _[http://training.usgs.gov/](http://training.usgs.gov/)__ and the Lotus Electronic Bulletin Board _
- Can’t find a **class in the DOI LEARN Course Catalog?  Use TMS!**
- TMS Guru is Leigh Healy 703-648-6825 _[lhealy@usgs.gov](mailto:lhealy@usgs.gov)_
- Please use the Helpdesk! _[doilearn@geolearning.com](mailto:doilearn@geolearning.com)__                   1-866-466-1998_
- _   _

**DOI LEARN****Tidbits**

**Notes:**
Please utilize the help desk on the doilearn web site before calling Leigh Healy, myself or Alan Ward.
Very Important to look for updates on the training.usgs.gov web site too.

DO YOU HAVE ANY QUESTIONS or is there anything I didn’t cover well enough?

## Fire away   

**DOI LEARN****Questions?**