# Presentation: 312156

## New Features of Your VoIP Phone

**Presenter:** Kathleen O’Connor
**Date:** February 11, 2009
- http://voip.hq.nasa.gov

- National Aeronautics and Space Administration

- www.nasa.gov

## New Security Features for VoIP Phone

- Personal Address Book & Fast Dials
- Available from the Services button (the globe)
- These features now require login for additional security
- Login will require Username and PIN
- Username same as VoIP Web site, e.g., jasmith
- Users can change PIN if desired (to add security to their Address Book)
- Address Book Login persistent until logout or phone reset

**Notes:**
-personal address book and personal fast dials are separate from the NASA directory. The directory is still accessible via the Directory button.

## CallManager Web Site

- VoIP Phone customization
- New look and feel
- Easier to manage your phone features

## Access CallManager Web Site

## New Login Screen

## Change Password and Pin

**Notes:**
Current version (left) only allows password changes (pins were changed via a call to the help desk and most were not aware it was an option)
New version allows pin and password to be changed from the same page.

## Setting Call Forwarding

**Notes:**
-Forwarding calls and changing ring settings can now be done on one screen. This is beneficial for those who manage more than one line.

## More New Features – Coming Soon!

- Message Monitor
- Allows you to listen to an incoming voicemail message while the caller is leaving it
- Phone View
- Visual message locator allows you to view a list of voicemail messages on your phone’s display
- Dropped Call Recovery
- Allows you to resume listening to a voicemail message if your call into the voicemail system is disconnected while retrieving
- Busy Lamp Field
- Allows you to monitor the busy/idle status of a specific extension and allow you to dial that extension with a single button when it becomes available
- Language Locale
- Allows your phone to display a different language

## Message Monitor

- Set up Message Monitor for your voicemail box
- Screen pop-ups will appear when callers leave a voice message:
- Monitor – You can listen while the message is being left
- Take – The user [*your name*] is available and would like to take your call
- Ask – The user [*your name*] is available and would like to take your call
- Caller can then choose to talk to you or continue to leave a message

## Phone View (Visual Message Locator)

- Access your voicemail box as usual
- Choose “Find Message”
- You can then view a list of all new messages,
- OR
- You can view all new and saved messages
- Once you have selected the message you want to hear, follow the usual steps to listen to and disposition the message

## Dropped Call Recovery

- If you are disconnected from the voicemail system in the midst of retrieving a message, you can log back in and:
- Continue playing the interrupted message at the point when the call was dropped
- OR
- Start over from the beginning of the message
- This is available whether you intentionally hang up without listening to the entire message or if your call was accidentally dropped

## Busy Lamp Field

- Allows you to monitor the busy/idle status of designated phone extensions
- When the extension becomes available, you can dial the extension with a single button
- Also allows single-button “blind” or “supervised” transfers to that extension
- Blind transfers allow you to transfer without an announcement
- Supervised transfers allow you to announce the caller

## Language Locale

- Allows your phone to display in a different language
- 48 different languages available

## Activating New Features

- User activated features
- Message Monitor
- Phone View
- Dropped Call Recovery
- Telecom activated features
- Call the IT Help Desk at 358-HELP (4357) to request:
- Busy Lamp Field
- Language Locale

## For More Information and Training

- New phone features will be available in mid-March
- Visit the HQ VoIP Web site for FAQs, Instructions, and training information
- _[http://](http://voip.hq.nasa.gov/)__[voip.hq.nasa.gov](http://voip.hq.nasa.gov/)_
- To request training you may call, e-mail, or visit the Computer Training Center (CTC):
- HQ Suite 3Q53
- 358-1111
- _[ctc@lists.hq.nasa.gov](mailto:ctc@lists.hq.nasa.gov)_
- _[http://](http://ctc.hq.nasa.gov/)__[ctc.hq.nasa.gov](http://ctc.hq.nasa.gov/)_

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