# Presentation: 401625

## Teri OrrDirector of Customer SolutionsAvista UtilitiesSeptember 24, 2001Conservation or Crisis Conference

## Customers by Territory

**	****Washington****	****227,000**
**	****Idaho****	****114,000**
**	****Oregon****	****  81,000**
**	****California****	****  18,000**
**	****Total                          439,000 **

## Energy-Efficiency Resource Acquisition History 1978 to 2000

## Energy-Efficiency Resource Acquisition History 1978 to 2000

_**Energy-Efficiency Resource Acquisition History 1978 to 2000**_

## Energy Efficiency Buckets

**Gas Rider**

**Electric Rider**

**.5% of  Customer Bill**
**$800,000 of Gas Efficiency Funding**
**240,000 Therms Savings Accountability**
**240,000 Therms Savings Goal**** **
** **

**1.95% of  Customer Bill in WA**
**1.95% of Customer Bill in ID**
**$7 million of Electric Efficiency Funding **
**25.5 kWh Savings Accountability**
**44. Million kWh Savings Goal **

**Customer Segments**
**Commercial & Industrial - Self Directed for Gas only**
**Small Commercial **
**Residential **
**Low Income**
** **

## Operation Conservation Program Results May 1, 2001 - Sept 10, 2001

_**Program**__**	**__**	**__**	**__**Projected Units**__**	**__**Actual Units**_**   **_**kWh Savings**_
- Natural Gas Water Heaters	400		940	              702,635	Compact Fluor. - Residential	203,000		226,000 	           1,336,140
- Compact Fluor. - Com./Indus.	35,000		123,800	           2,705,431
- CFL Coupons Redeemed		60,000		291,000	         13,095,000
- HVAC Rooftop Maintenance  	4,000		8,350                3,031,419
- Exit Signs			1,800		3,000	              135,306
- Enhanced Incentives		430		99	           2,793,542
**aMW Savings Results - 24.7***
- *Includes customer buy back.

## Schedule 90/DSM Programs Q3 2001 - 2002

_**Existing Tariff Rider Long Term Programs**_**	**High efficiency heat pump rebates	High efficiency gas and electric water heater rebates	High efficiency gas furnace rebates	Gas and electric weatherization rebates	Setback thermostat rebates	Commercial/industrial efficient equipment incentives	Efficient commercial dishwasher incentives	High efficiency appliance (white goods) rebates 	Commercial building control monitoring incentives	Commercial compressed air incentives** ****	**

## Impact of Media Campaign on Conservation Awareness 

_**Survey conducted June 2001**_**87%**** ****aware of media messages****82%**** ****aware of the buy-back program****82%**** ****aware of the CFL program****70%**** ****aware of the supply impacts of the drought****50%**** ****aware of the rebate from high-efficiency equipment****73%**** ****had taken specific measures to conserve energy****91%**** ****reported that they believed that the 5 cent buy back ****	****	****program was either “very good” or “somewhat of a good” idea.**** **

## Impact of the Conservation Programs on Customer Satisfaction and Loyalty Ratings Results of the VOC - I Survey for Q2, 2001 

**	**** ****	****      **_**% “Very Satisfied”**_**     **_**% Very Likely to Stay**_** ****	****Q2, 2001****	****       ****73.69%****	****	****	****83.75%****Q1, 2001****	****       ****68.65%****	****	****	****76.60%****2000****	****	****       ****72.02%****	****	****	****77.09%**