# Presentation: 813304

## One-Stop Shop Service

**Mgr, One-Stop Shop Service**
** ****DHS/IAIP, National Communications System**
**joanne.sechrest@dhs.gov**
**703.607.4960**
**http://www.ncs.gov**

**One-Stop Shop Service**
**(OSSS)****	**

## NS/EP CommunicationsOne-Stop Shop Service (OSSS)

**NS/EP Communications****One-Stop Shop Service (OSSS)**

*** ******Telecommunications Service Priority (TSP)***

***NS/EP***
***Communications***
***Services***

**2**

***National Coordinating***
***Center – Telecom ISAC***

## OSSS Mission

**Seek the Customer**
- Help the Customer

**“****To provide customers of the NCS with assistance in acquiring information on and subscribing to NS/EP communications services, as well as providing continuous coordination, help-desk, and user support service.”****	****	****	**
**	****	****	****	****OSSS Concept of Operations Feb 2004 ****	****	****	****	**

**3**

## Booth deployments > 40/year
Conference briefings
Meetings with state/local/federal government  
GETS/WPS newsletter
Journal articles
Letters to state emergency managers
Emergency Response Training (ERT)

- Conference briefings
- Meetings with state/local/federal government
- GETS/WPS newsletter
- Journal articles
- Letters to state emergency managers
- Emergency Response Training (ERT)

**OSSS Outreach Efforts**

**4**

## Booth Deployments

**5**

| Event | Location | Date | Website |
| --- | --- | --- | --- |
| Information Sharing for Homeland Security | Orlando, FL | 28-30 Jun | federalevents.com |
| READY! Emergency Preparedness & Response | Washington DC | 27-29 Jun | www.readyusainfo.
com |
| International Association of Fire Chief | New Orleans,
LA | 12-15 Aug | www.iafc.org |
| GSA/Federal Technology Service | Nashville, TN | 16-19 Aug | www.networkservices.gsa |
| National Emergency Management Association | New York, NY | 9-14 Sep | www.nemaweb.org |

## NCS Services Region IINew York

| Organization | GETS | WPS | TSP |
| --- | --- | --- | --- |
| Federal Government | 1097 | 61 | 258 |
| Industry- Financial | 707 | 23 | 1965 |
| Industry - Telecom | 102 | 0 | 41 |
| Industry – Utilities | 315 | 54 | 9 |
| Industry – Health | 30 | 0 | 46 |
| Local Government | 391 | 103 | 1 |
| State Government | 101 | 136 | 38 |
| Other NS/EP | 40 | 0 | 1 |

**6**

- Data as of 31 May 04

## NCS Services Region IINew Jersey

| Organization | GETS | WPS | TSP |
| --- | --- | --- | --- |
| Federal Government | 484 | 0 | 142 |
| Industry- Financial | 157 | 12 | 160 |
| Industry - Telecom | 234 | 7 | 16 |
| Industry – Utilities | 51 | 2 | 28 |
| Industry – Health | 48 | 0 | 0 |
| Local Government | 58 | 5 | 20 |
| State Government | 124 | 12 | 73 |
| Other NS/EP | 11 | 0 | 0 |

**7**

- Data as of 31 May 04

## How Can You Help?

- Review your priority communication needs
- Invite NCS to brief/display booth at your conferences and meetings
- “Spread the word” about NCS programs

**8**

## Review Your Needs

- Review organizational chart to determine key NS/EP or Continuity of Government players
-  GETS cards for all NS/EP personnel
-  WPS phones for key leaders
- Review critical communication paths
-  Operation centers, 9-1-1, COOP sites, single points of failure, etc.
- Determine your ability to integrate into SHARES

**9**

## OSSS Mission

**“****To provide customers of the NCS with assistance in acquiring information on and subscribing to NS/EP communications services, as well as providing continuous coordination, help-desk, and user support service.”****	****	****	**
**	****	****	****	****OSSS Concept of Operations Feb 2004 ****	****	****	****	**

- Seek the Customer
**Help the Customer**

**10**

## NCS Call Center (8:00 AM – 6:00 PM EST):
   General Information, Help, Sign Ups
1-866-NCS-CALL (627-2255)
   	GETS
 	WPS
 	TSP
 	SHARES
 	NCC

-    General Information, Help, Sign Ups
**1-866-NCS-CALL **(627-2255)
-    	GETS
-  	WPS
-  	TSP
-  	SHARES
-  	NCC

**Contact NCS**

**11**

## WWW.NCS.GOV
 wps.ncs.gov
 gets.ncs.gov
 tsp.ncs.gov
 shares.ncs.gov

** ****wps.ncs.gov**
** ****gets.ncs.gov**
** ****tsp.ncs.gov**
** ****shares.ncs.gov**

**Contact NCS**

**12**