# Presentation: 188293

## Why Project Change Management Doesn’t Work:

- Effective Techniques for Handling Project Change

## Effective Techniques for Handling Project Change

**Agenda**
- Introducing Change
- What is Change Management
- Change Management 101
- Strategic Risks to Successful Project Implementation
- Tactical Risks to Successful Project Implementation

## Effective Techniques for Handling Project Change

**Agenda**
- Guiding Principles of Change Management
- The High Cost of Change Failures
- Seven Unchangeable Rules of Change
- Why Change Fails
- Seven Hard Truths about Change
- Igniting Organizational Imagination

## Effective Techniques for Handling Project Change

**Agenda**
- Overcoming Resistance
- The Roles of the Changemaker
- Nine Tips for the Changemaker
- Seven Principles of Successful Change
- Growing with Change
- Ten Cultural Components of Change Management

## Effective Techniques for Handling Project Change

**Introducing Change**

## Effective Techniques for Handling Project Change

**Introducing Change**
- Announce to your team
- Layout the vision for your group
- Now designate an enthusiastic pilot group
- Have them play with and modify the idea
- Give them enough time and resources
- Then broadcast the success

## Effective Techniques for Handling Project Change

**What is Change Management?**

## Effective Techniques for Handling Project Change

**What is Change Management?**
- In thinking about what is meant by change management, at least three basic definitions come to mind:
- The task of managing change
- An area of professional practice
- A body of knowledge

## Effective Techniques for Handling Project Change

**Change Management 101**

## Effective Techniques for Handling Project Change

**Change Management 101**
- To change process as problem solving and problems finding
- Change as a “How” problem
- Change as a “What” problem
- Change as a “Why” problem

## Effective Techniques for Handling Project Change

**Change Management 101**
- Change Management: The Skill Requirements
- Political skills
- Analytical skills
- People skills
- System skills
- Business skills

## Effective Techniques for Handling Project Change

**Change Management 101**
- Factors in selecting a change strategy
- Degree of resistance
- Target population
- The stakes
- The time frame
- Expertise
- Dependency

## Effective Techniques for Handling Project Change

**Strategic Risks to Successful Project Implementation**

## Effective Techniques for Handling Project Change

**Strategic Risks to Successful Project Implementation**
- Resilience
- Change knowledge
- Managing adaptation resources
- Building implementation architecture

## Effective Techniques for Handling Project Change

**Tactical Risks to Successful Project Implementation**

## Effective Techniques for Handling Project Change

**Tactical Risks to Successful Project Implementation**
- Sponsor commitment
- Target resistance
- Cultural alignment
- Change - Agent and skills

## Effective Techniques for Handling Project Change

**Guiding Principles of Change Management**

## Effective Techniques for Handling Project Change

**Guiding Principles of Change Management**
- Confront reality
- Focus on strategic context
- Summon a strong mandate
- Set scope intelligently
- Build a powerful case for change

## Effective Techniques for Handling Project Change

**Guiding Principles of Change Management**
- Let the customer drive change
- Know your stakeholders
- Communicate continuously
- Reshape your measures
- Use all of the levers of change

## Effective Techniques for Handling Project Change

**Guiding Principles of Change Management**
- Think big
- Leverage diversity
- Build skills
- Plan
- Integrate your initiatives

## Effective Techniques for Handling Project Change

**The High Cost of Change Failures **

## Effective Techniques for Handling Project Change

**The High Cost of Change Failures **
- Loss of jobs
- Loss of energy
- Loss of trust
- Loss of respect
- Higher stress

## Effective Techniques for Handling Project Change

**The High Cost of Change Failures**
- Fragmentation
- Depression
- Anger
- Diminished risk taking
- Loss of credibility

## Effective Techniques for Handling Project Change

**The High Cost of Change Failures**
- Trouble at home
- A change in management’s attitude
- Games
- Less to go around
- Craziness

## Effective Techniques for Handling Project Change

**Seven Unchangeable Rules of Change  **

## Effective Techniques for Handling Project Change

**Seven Unchangeable Rules of Change**
- People do what they perceive is in their best interests
- People are not inherently anti-change
- People thrive under creative challenge
- People are different

## Effective Techniques for Handling Project Change

**Seven Unchangeable Rules of Change**
- People believe what they see
- The way to make effective long-term change is to first visualize
- Change is an act of the imagination

## Effective Techniques for Handling Project Change

**Why Change Fails    **

## Effective Techniques for Handling Project Change

**Why Change Fails**
- It is the wrong idea
- Is the right idea but the wrong time
- You’re doing it for the wrong reason
- It lacks authenticity
- Your reality contradicts your change

## Effective Techniques for Handling Project Change

**Why Change Fails**
- You lose perspective
- You have the wrong leader
- Your boss is on a bender
- People aren’t prepared or convinced
- You get carried away

## Effective Techniques for Handling Project Change

**Why Change Fails**
- You don’t get carried away enough
- Bad luck
- There is nothing you can do

## Effective Techniques for Handling Project Change

** ****Seven Hard Truths About Change **
**    **

## Effective Techniques for Handling Project Change

**Seven Hard Truths about Change**
- Groups feel awkward, ill-at-ease, and self conscious
- Groups would think first about what they must give up
- Groups will feel alone
- Groups will demand that you up the dosage

## Effective Techniques for Handling Project Change

**Seven Hard Truth about Change**
- Groups have different readiness level for change
- Groups will fret that they don’t have enough resources
- If you take the pressure off, groups will revert to their old behaviors

## Effective Techniques for Handling Project Change

** ****Igniting Organizational Imagination **
**    **

## Effective Techniques for Handling Project Change

**Igniting Organizational Imagination**
- Disagree with your own negative assessments
- Replace in the area judgments would better ones
- Smash the box
- Deck the halls
- Spell it out

## Effective Techniques for Handling Project Change

**Igniting Organizational Imagination**
- Create time, space, and method for employees to create their own future
- Try Logo Therapy
- Win small battles, pick low fruit
- Maintain a sense of humor

## Effective Techniques for Handling Project Change

** ****Overcoming Resistance**
**    **

## Effective Techniques for Handling Project Change

**Overcoming Resistance**
- Good ideas create an aura of hope
- Hope inspires some people but causes others anxiety
- Anxiety prompts resistance
- Resistant trash is good idea

## Effective Techniques for Handling Project Change

**Overcoming Resistance**
- Fear - People are afraid of failing
- Low energy – unwillingness to commit to the change
- Inertia – we’ve been doing it the other way for so long
- Memory – people have been challenged before and lied to before
- Percentage – people want to know what the payoff will be for them

## Effective Techniques for Handling Project Change

** ****The Roles of the **
**Changemaker **
**    **

## Effective Techniques for Handling Project Change

**The Roles of the Changemaker**
- The Changemaker as Pathmaker
- The Changemaker as Integrator
- The Changemaker as Negotiator
- The Changemaker as Game Player
- The Changemaker as Confessor
-  The Changemaker as Salesperson

## Effective Techniques for Handling Project Change

** ****Nine Tips  for the Changemaker  **
**    **

## Effective Techniques for Handling Project Change

**Nine Tips for the Changemaker**
- Be open to data at the start
- Network like crazy
- Document your own learning
- Takes a new management along
- No fear!

## Effective Techniques for Handling Project Change

**Nine Tips for the Changemaker**
- Be a learning person yourself
- Laugh when it hurts
- Know the business before you try to change anything
- Finish what you start

## Effective Techniques for Handling Project Change

** ****Seven Principles of Successful Change   **
**    **

## Effective Techniques for Handling Project Change

**Seven Principles of Successful Change**
- Accept your worth and acknowledge others’ worth
- Generate trust
- Learn by empathy
- Embrace change

## Effective Techniques for Handling Project Change

**Seven Principles of Successful Change**
- Unleash the synergy
- Discover champions, depend on masters and find a sage
- Liberate decision-making

## Effective Techniques for Handling Project Change

** ****Growing with Change    **
**    **

## Effective Techniques for Handling Project Change

**Growing with Change**
- Focus on a vision
- Choose your outlook
- See authenticity
- Commit yourselves with discipline
- Continually grow and develop

## Effective Techniques for Handling Project Change

** ****Ten Cultural Components of Change Management     **
**    **

## Effective Techniques for Handling Project Change

**Ten Culture Components of Change Management**
- Rules and policies
- Goals and measurements
- Customs and norms
- Training
- Ceremonies and events

## Effective Techniques for Handling Project Change

**Ten Culture Components of Change Management**
- Management behaviors
- Rewards and recognitions
- Communications
- Physical environment
- Organizational structure

## Effective Techniques for Handling Project Change

_**SUMMARY**_

## Effective Techniques for Handling Project Change

**SUMMARY**
- Introducing Change
- What is Change Management?
- Change Management 101
- Strategic risks to successful project implementation
- Tactical risks to successful project implementation

## Effective Techniques for Handling Project Change

**SUMMARY**
- Guiding principles of change management
- The high cost of change failures
- Seven unchangeable rules of change
- Why change fails
- Seven hard truths about change
- Igniting organizational imagination

## Effective Techniques for Handling Project Change

**SUMMARY**
- Overcoming resistance
- The roles of the Changemaker
- Nine tips for the Changemaker
- Seven principles of successful change
- Growing with change
- Ten cultural components of change management

## Where to Get More Information

**Frank Payne, PMP**
- _[frank.payne@wainscottfinch.com](mailto:frank.payne@wainscottfinch.com)_
**678-578-2373 or**
**678-578-2327**

## Effective Techniques for Handling Project Change

**THANK YOU**
**Q & A****    **