# Presentation: 660638

## Self-Assessment Process for Roadway Operations

- Prepared for
- TexITE Meeting
- San Antonio, Texas
- January 26, 2001

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Agenda	

- History of the Effort
- Scope of Work
- Options
- Events
- The Process
- Next Steps

- Self Assesmsnts of Operations and Management

- January 26, 2001

## History of the Effort

- A part of the contract between FHWA and ITE
- Phil Tarnoff and Walter Kraft are contractors
- An action of the National Steering Committee on Operations
- Purpose:  To develop a self-assessment prototype to be used by government entities to assess and improve their roadway operations

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Scope of Work

- Survey current programs used by transportation agencies
- Survey programs used in other fields
- Develop a prototype
- Hold internal vetting of prototype
- Present to the Fall Committee Meeting

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Objective of Self-Assessment

- To guide an agency’s management and operations of its existing transportation system so that the system’s performance meets or exceeds customer expectations.

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Self Assessment Questions

- What am I doing?
- How am I doing
- Could I do better?
- What should I do better?
- How are my services viewed by my customers?

- Self Assesmsnts of Operations and Management

- January 26, 2001

## What are the options?

- Do nothing
- Benchmarking
- Quality improvements

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Current Examples

- Incident Management
- INFORM
- Traffic Signal Maintenance Manual
- ISO 9000
- Baldrige Criteria
- Sterling Quality Challenge
- The DST WAY

- Self Assesmsnts of Operations and Management

- January 26, 2001

## The Bottom Line

- Will it make a difference?
- Is there a process that is best?
- What is the best process?
- How detailed should the process be?
- What level of resources are reasonable to use for the process?

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Events	

- Vetting
- PTI Meeting
- National Steering Committee Meeting

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Vetting Event

- October 19, 2000
- University of Maryland

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Vetting Options

- Basic Baldrige
- Leadership
- Strategic Planning
- Customer and Market Focus
- Information and Analysis
- Human Resource Focus
- Process Management
- Business Models

- “Hybrid” Baldrige
- Organizational
- Business Results
- Monitoring Change

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Vetting Participants

- Vince Pearce – FHWA
- Debra Chappell – FHWA
- Jim Wright – MnDOT
- Jihad El Eid – Broward County, FL
- Emil Wolanin – Montgomery County, Md
- Tony Tramel – Lafayette, LA

- Beth Ramirez – Dallas, Tx
- Ed Stoloff – Institute of Transportation Engineers
- Phil Tarnoff – University of Maryland
- Walter Kraft – Parsons Brinckerhoff
- Steve Lockwood – Parsons Brinckerhoff

- Self Assesmsnts of Operations and Management

- January 26, 2001

## PTI Meeting

- October 26, 2000
- Miami Beach, Florida
- 46 attendees
- Presented the Vetting Selection
- Requested Field Tests

- Self Assesmsnts of Operations and Management

- January 26, 2001

## PTI Meeting Comments

- Involve decision makers and public.
- Include external and internal assessment.
- Local vs. national standards.
- Don’t raise false expectations.
- What resources are needed?
- Who provides resources?
- Everyone involved must attend training.
- Needs field testing by local and state agencies

- Self Assesmsnts of Operations and Management

- January 26, 2001

## The Self-Assessment Process

- Steps
- Scoring
- Two Categories
- Organizational
- Business Results

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Steps

- Gain management and political acceptance
- Select a representative team
- Designate a facilitator
- Provide training at the first meeting
- Hold multiple meetings to score
- List deficiencies
- Tally scores
- Analyze results and select corrective areas
- Present to key players
- Schedule next meeting

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Scoring

- “Yes” or “No” answers
- Record the Percent “Yes”
- Three Levels
- Category
- Area
- Agency

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Format of Questions – Organization

- Customer Relationships – Rate how well the agency manages and evaluates relationships with its customers.
- Are customer surveyed on a yearly basis?
- It it easy for customers to contact the appropriate individual within the agency?
- Is feedback provided to customers in a timely manner?
- Are complaints monitored to identify trends?

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Format of Questions – Business Results

- Area-wide Traffic Signal Operations
- Are the signal systems retimed every three years?
- Does the retiming include the use of signal optimization software, simulation, and field evaluation?
- Are the retimings evaluated after they are installed?
- If adaptive control is used, art the parameters reviewed every three years?
- Is traffic pre-emption or priority used to accommodate the flow of transit and/or emergency vehicles?

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Analyze Results

- Develop an Action Plan
- Large range of scores
- Score less than 90
- Select top 3 to 5
- Present to Key Policy Players

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Next Steps

- Finalize Draft Process
- Perform Field Tests
- Finalize Process
- Develop Training Modules

- Self Assesmsnts of Operations and Management

- January 26, 2001

## Self-Assessment Process for Roadway Operations

- Prepared for
- TexITE Meeting
- San Antonio, Texas
- January 26, 2001

- Self Assesmsnts of Operations and Management

- January 26, 2001