# Presentation: 688033

## Medical Library Association 2008
Chicago, IL

Maria Elizabeth Collins
National Library of Medicine, NIH/HHS

- Chicago, IL
- Maria Elizabeth Collins
- National Library of Medicine, NIH/HHS

- DOCLINE Update

**Notes:**
Good morning.

## Agenda

- DOCLINE today
- Recent enhancements
- Changes currently in progress
- Upcoming development plans
- Emergency Access Initiative

**Notes:**
This morning I will highlight the software changes of the year and let you know what is coming up in the next year.  

## DOCLINE Today

- 3,145 libraries participating
- Over 1.51 million serial holdings records
- 1.28 million print
- 195,000+ e-journals (12.86%)
- 2.1 million ILL Requests in FY07
- Fill Rate is 92.5%
- Average number of routes is 1.20

**Notes:**
I’m going to just briefly run through some of our standard statistics before moving on to system changes.

We have over 3,100 participating libraries reporting over 1.51 million serial holdings.   In fiscal year 2007, there were 2.1 million ILL requests – a decrease of 9% over last year.  The fill rate improved again slightly over last year to 92.5%.  The average number of routes continues to be low at 1.20 libraries.  

## Numbers ...

**Notes:**
I’d like to start with just a few statistics

## ILL Requests  

**Notes:**
The number of DOCLINE participating libraries has grown over the years, along with the number of items requested.  However, ILL demand in DOCLINE peaked in 2002 at 3.03 million requests, and has gradually declined since. 

In fiscal year 2007 , there were 2.1 million items requested by DOCLINE libraries. This includes both journal article copies and original materials such as books and audiovisuals. 

 	-9%
2006	-7%
2005	-8%
2004	-6%
2003	-6%
2002	4%

## Network Delivery Methods

- 40 Day Snapshots

**Notes:**
This is one of my favorite diagrams that illustrates the remarkable shift to electronic delivery of documents over the past 5 years.  These numbers only include delivery by Network libraries, excluding NLM.  For the Network, you can see that mail delivery has dropped from 64% to just over 7%.  Email delivery has jumped from 4.5% in 2003 to 63.78% this past month.  Ariel delivery continues to be relatively flat, while fax is slowly decreasing.  Delivery by TIFF methods has never really taken hold in the Network.

## Network Delivery Methods

- 40 Day Snapshots

**Notes:**
If we look at just Email PDF and Mail delivery, you can see that they are almost perfect inverse trend lines.

## DOCLINE Routing

- 85% of requests completed on first route
- 97% of requests completed on second route
- Only 3% of requests require more than 2 routes
- Average number of routes = 1.20

**Notes:**
This is another statistic which has remained stable over the years.  97% of requests are completed by the second route, meaning it went to only two libraries.  The average number of routes to complete a request is only 1.20.

## A Day in the Life ...

- 7,903 requests were completed on 5/13/2008
- 26% were completed in less than 3 hours
- 39% were completed in less than 6 hours
- 74% were completed in less than 24 hours
- 88% were completed in less than 48 hours
- Average time to fill a normal request = 1.0 days
- Average time to fill a rush request = 0.33 days
- Average time to fill an urgent request = 0.17 days

**Notes:**
This year’s day in the life slide shows that more than 8,500 requests were completed Wednesday, May 13th.  

74% were completed in less than 24 hours, 4% better than last year.  The average time to fill a request is 1 day for a normal request, 0.33 days for a rush request which is roughly 8 hours, and 0.17 days for an urgent patient care request which is about 3.6 hours.  

## Recent Enhancements

## DOCLINE 3.2 (August 2007)

- Technical release
- Security upgrades
- PubMed technical changes
- SSL for DOCLINE
- _[https://docline.gov](https://docline.gov/)_

**Notes:**
In August 2007, we released DOCLINE 3.2 which was purely a technical release to address the issues shown here, and a few others.  The one change that users did see is the move to secure socket layer (SSL) which means that all DOCLINE data passed between NLM servers and local PCs is now encrypted – that is any data that is shown on your screens – requests, institution and patron info, etc.

## DOCLINE 3.3 (Feb 2008)

- Optional email notification when a request routes to your library
- Separate Yes/No settings for Normal, Rush, Urgent
- Specify email address
- Serial Holdings Reports Submission & Viewing
- Out of Office request
- Borrow / Manual
- Alert users to other request options

**Notes:**
In February of 2008, we released DOCLINE 3.3.  We added a new optional email notification system that sends the library an email when a request routes to them.  Libraries are able to separately indicate whether they want email for normal, rush, and urgent patient care requests.  The email is sent to the library’s designated email delivery address.  To activate this feature, update your institution record – DOCLINE Options page.  We have received some customer inquiries on these emails when the request is not awaiting receipt.  In most cases, the borrower cancelled the request shortly after submitting it, or the request rerouted.  As a reminder, rush and urgent requests are rerouted the same day if not receipted.

We also updated the screens and the workflow of serial holdings reports to make it easier to request and view reports.

We created a method to notify the RML when the library will be closed – greatly improving what was a completely manual, time-consuming effort for the RMLs.

Lastly, we added an alert message to borrowers using the Manual method indicating better ways to request an item.  From analyzing the requests, we can see that many requests ordered via Borrow / Manual would be better off being sent via Borrow / UniqueKey or Borrow / LocatorPlus so the request can route on a library’s routing table.

## Plans for the future

## DOCLINE 4.0

- Requests & Serial Holdings Redesign
- Improve workflow
- Ease of use
- Add enhancements
- Design phase
- We want to hear from our users

**Notes:**
At long last, we’ve begun the design discussions for the Requests and Serial Holdings modules.  We have reviewed all of the screens and workflows with an outside graphic design consultant to figure out how we can make things more efficient and easier to use.  We are reviewing all of the enhancement requests you have sent us in the past.  

We want to hear from you at this conference – after this session, or any time today at the booth.  Or send us a Contact DOCLINE suggestion upon your return.

## We’re Thinking About ...

- E-journals
- Embargos
- Licensing restrictions
- Diverging content
- Epub ahead of print
- Interoperability with 3rd party systems

**Notes:**
We know that libraries are challenged to efficiently provide ILL on e-journals, and sometimes to provide ILL at all.  We are reviewing the feedback sent to us so far, watching the industry, and investigating ways to help our users with these challenges.  They are complex issues that are still evolving and thus will likely not be in DOCLINE 4.0, but issues relating to updating e-holdings and requesting / filling these items are on our radar.

## Talk With DOCLINE Team

- NLM Booth
*Sunday, 2pm - 4pm*
- Monday, 10am - 12pm
- Monday, 2pm – 4pm
- DOCLINE Team Members at MLA
- Deena Acton
- Maria Collins
- Karen Kraly
- Barbara Nicholson

**Notes:**
To talk to one of the DOCLINE team members, please find one of the team members after this session or visit the NLM booth.  I will be at the booth today from 10am until noon and 2pm to 4pm.   Please stop by with any comments or questions.

## Emergency Access Initiative

**Notes:**
I also wanted to touch briefly on a pilot project currently under discussion with publishers.

## Emergency Access Initiative (EAI)

- Collaborative partnership being discussed between NLM, NN/LM and participating publishers to provide free access to full-text articles from 300+ biomedical serial titles and select reference books to healthcare professionals and libraries affected by disasters in the United States

**Notes:**
The Emergency Access Initiative is a collaborative partnership being discussed between NLM, NN/LM and participating publishers to provide free access to full-text articles from 300+ biomedical serial titles and select reference books to healthcare professionals and libraries affected by disasters in the United States.  Let me emphasize that this is still under discussion and testing; and there is no final agreement, but we are hopeful at NLM.

## EAI Background

- Idea evolved after Katrina in regular meetings between NLM and small group of publishers
- Desire to provide access to literature in times of disaster

**Notes:**
The idea for EAI grew out of discussions between NLM and publishers after Hurricanes Katrina and Rita.  Both NLM and the publishers were interested in ensuring that biomedical literature remained available to those in affected areas after a disaster.

## Pilot Test

- Proof of concept of EAI project
- Determine technical requirements
- Proxy server host
- Publishers
- Identify design elements of site
- Test usability of site
- Determine publicity needs

**Notes:**
NLM is currently running a proof of concept pilot test with several publishers to work out technical and logistical issues, and determine publicity needs.

## Pilot Test Participants

- National Library of Medicine
- American Academy of Pediatrics
- Pediatrics
- Elsevier
- American Journal of Surgery
- University of Chicago Press
- Clinical Infectious Diseases

**Notes:**
These are the participants in the pilot test.  We will be working on the pilot over the next several months to reach consensus with publishers so that we can move this project into production.

## Visit us at the NLM Booth

*Thank You*

**Notes:**
On behalf of David, Paula, and myself, thank you for your kind attention this morning.  For all of NLM, thank you for your feedback on our products which helps improve them for all; and for efforts in providing service to the users of the National Network of Libraries of Medicine, and the public.

## Questions & Answers

**Notes:**
I’d now like to open the floor to questions.