# Presentation: 005737

## Professional Emergency Managers Plenary Panel

***Professional Emergency Managers Plenary Panel***

- Mike Slingluff, FBCI                                       June 9, 2004

- National Emergency Training Center
- Emergency Management Institute
- Emergency Management Higher Education Conference

## Who Am I? 

- World War II Baby Boomer and a Vietnam Vet
- Raised on a dairy farm, was a Boy Scout and believe in self reliance and being prepared.
- Earned a BS degree from Loyola College and a JD degree from the University of Baltimore.  Was admitted to the PA, US District for MD, and Supreme Court bars.
- Spent 35 years in the IT world working in government consulting and for the secondary mortgage market.    17 years of which is in Disaster Recovery, BCP and Crisis Management areas.
- A fellow of the Business Continuity Institute, a Certified Toastmaster, and have been on a CSP, and various advisory boards.
- A founding member and President of MADRA, Inc since its inception in 1997

## What is MADRA, Inc?

**Mid Atlantic Disaster Recovery Association, Inc.**   **Founded Oct 1989**
- All Volunteer, run by an Executive Committee & Officers
- Maryland Corporation Non Profit a IRS 501 (C) (3)
- Maryland, DC, Virginia, Southern Pennsylvania, Delaware
- 450 + members on membership list
- MADRA was formed to stimulate communications among individuals, groups and the community (private and public sectors) working in the areas of BCP, DR or Crisis Management.
- No catchall or total solution
- No one has done it completely.  Just ask the people who have been through one.
- Real sources of information are other individuals' knowledge or experiences.
- We can all learn from each other!   **MADRA fosters this**.

## What Has Happened To Us?  

- 9/11
- More dependency on automation
- Information is doubling every 2 years
- Traditional tape backup and recovery are taking too long
- Long business outage becoming unacceptable
- Law and regulations are becoming more stringent and apply to more areas
- We are becoming more dependent upon other organizations

**Notes:**
Health Insurance Portability and Accountability Act (HIPAA)
Graham-Leach-Bliley Act (GLBA)
Sarbanes-Oxley (SOX)
SEC Business Continuity Rules for NASD and NYSE   April 2004

## Where Are We Going?

- 24 hour days
- No disruptions
- No loss of information and immediate availability
- Communications anywhere in the world
- Lots more controls
- Tighter budgets

## What do we do About it?

- Part of the answer is education:
- Communications is fundamental  -    You have to sell it!
- Technology knowledge  -                What is out there to use!
- Technical Skills   -                           How to plan effectively!
- Crisis Management Skills  -            Do the right things Right!
- Relationship Development -      What agencies and groups can help or hinder you, and how to develop relations to use to your advantage.
- Practices and Exercise  -        Practice, Push the envelope & Practice more.

**Notes:**
Communications Fundamentals  					
Public Speaking
Phone Skills
Writing
Ability to think on your feet
Ability to conduct effective meetings

Technology knowledge
Computers (Mainframe, LANs, UNIX, Servers, Desktops, Laptops, IPAC, Blackberries)
Voice (Telephones, PBX, Cell Phone, Voice IP, voice recording, Voice activated answering systems)
Backup Technology (Tape, SAN (storage area networks), Mirroring, etc)
Multiple data centers, alternate recovery sites
Communications
Data Feeds from information sources
Data Security and Virus Recovery

Technical Skills
BIAs
BCP plan Development 
Evacuation and Relocation Plans
Crisis Management Planning
Plan Reviews
Recovery Scenario Development

Crisis Management Skills
Take care of your employee and associates
Respond to the media
External coordination with authorities and first responders
How to get information about your business quickly to make decisions.

## What Do We Do About it?   (Continued)

- Regulatory Knowledge -      What laws & Regs effect you & how to comply
- Relationship Development -      What agencies and groups can help or hinder you, and how to develop relations to use to your advantage.
- Practices and Exercise  -        Practice, Push the envelope & Practice more.

**Notes:**
Regulatory Knowledge
How to find what regulations apply to your organization
Understand what is required of each
Where to find help in understanding them
How to plan an acceptable response or action plan

Relationship Development 
What organizations are out there.(HLS, FEMA, Red Cross, Local Emergency Mgt, Fire and Rescue, Local Police)
These group will impact how you are going to respond and may put limitations on you
Knowing the players and developing relationships prior to an incident is worth its weight in gold.  

Practices and Exercises
Practice internally
Practice with your vendor, suppliers and customers
Practice with local and state agencies.
Conduct unplanned and unrehearsed exercises. 

## Questions 

**Can we keep on Truckin?**

- Mike Slingluff
- 703-456-5744
- mike_slingluff@freddiemac.com

**Notes:**
This is the time for any questions.  

I have tried to layout what educational subjects should be covered from a private sector perspective.   

We would like to pull a rabbit out of a hat, but sadly there isn’t one.

You are the guardian of your organization’s future.

Can we keep on Truckin?