# Presentation: 526851

## OMB Policies for for Federal Public Websites – What Are They and What Do They Mean?

**Candi Harrison, Co-Chair**
**Web Content Management Working Group**
**Candis_B._Harrison@hud.gov**

##    Background 	

**E-Gov Act of 2002 required OMB to establish  Interagency Committee on Government Information (ICGI) to implement specific sections of the Act**
**ICGI formed 3 Working Groups to address requirements **
**Web Content Management Working Group charged with addressing Section 207(f)(1) & (2), policies for federal public websites**
**Working Group comprised of federal Web Managers, across government**
**Sponsor:  Bev Godwin, Director of FirstGov**

##  Background 	

**Goal:****  Make government websites in the U.S. the most citizen-centered and visitor-friendly in the world**
**Objectives: **
**Make it easier for all Americans to find and use government information and services on the Internet**
**Provide more standardization and higher overall quality of government websites**
**Share best practices across government**

##  Background	

**Researched existing laws, regulations, and policies**
**27 laws, regs, guidelines related to federal websites**
**Identified existing common content practices on federal websites**
**Consulted with the public and stakeholders**
**Vetted the draft widely – received more than 100 sets of comments**
**Sent 43 recommendations to the ICGI in June 2004**
**ICGI adopted all recommendations; sent report to OMB**
**OMB issued “Policies for Federal Public Websites,” 12-17-2004**
**Working Group helps Web Managers implement policies**
**Established webcontent.gov – “Web Content Managers Toolkit”**
**Conducting workshops**
**Working with Web Content Managers Forum**

## Slide 5

## Slide 6

## OMB Cover Memo

**Two key points**
**Defines “federal public websites”**
**	**
**	****“****Federal agency public websites are information resources ****funded in whole **
**	****or in part by the Federal government**** and operated by an agency, contractor, or other organization on behalf of the agency. They present government information or provide services to the public or a specific non-Federal user group and ****support the proper performance of an agency function****.”**
**	****Translation:****  Follow the money.  Mission-related.**
**Refers to the ICGI report and webcontent.gov for implementation guidance**
**	****“****The recommendations and best practices published by the Interagency Committee on Government Information (http://www.webcontent.gov) will aid your implementation of the policies outlined in the attachment.”**

## Policy 1 – What It Says	

**	**

**Establish and maintain information dissemination product inventories, priorities, and schedules**
- Disseminate information to the public in a timely, equitable, efficient and appropriate manner and maintain inventories of information
- Develop priorities and schedules for making government information available and accessible to the public, and post this information on the agency’s website
- Post any updates to the agency’s final inventories, priorities, and schedules; and include this information in the agency’s annual E-Government Act report

## Policy 1 – What It Means

**  ****Key words:  “timely, equitable, efficient, appropriate”**
**  ****Working Group recommendations:**
**Provide access to documents in different file formats (equitable)**
**Provide access for people with disabilities (equitable)**
**Provide access to people with limited English proficiency (equitable)**
**Provide common access to a broad range of visitors (equitable)**
**Provide dates and ensure content is current (timely)**
**Organize content according to citizen needs (appropriate)**
**Use basic common content and placement (efficient, appropriate)**
**Contact information**
**Site map or subject index**
**Common or Frequently Asked Questions**
**Online services**
**Forms and publications**
**Jobs**
**Information about regulations**
**Information about grants and contracts**

## Policy 1 – What It Means

**Measure customer satisfaction and usability (efficient, appropriate)**
**Write and organize homepage from the viewpoint of the public (efficient, appropriate)**
**Use consistent navigation (efficient)**
**Use plain language (appropriate)**
**Link to the home page (efficient)**
**Ensure continuity of operations during emergencies (timely)**
**Avoid duplication (efficient)**
**Collaborate in developing cross-agency portals (efficient)**
**Inform audiences of website changes (efficient)**
**Suggested procedures for establishing priorities and schedules    **
**     ****for posting content - Section 207 (f)(2)**
**Was due 12/04**

## Policy 2 – What It Says

**Ensure information quality**
**Maximize the quality, objectivity, utility, and integrity of information and services provided to the public**
**Make information and services available on a timely and equitable basis**
**Assure suitable information and service quality, consistent with the level of importance of the information**

## Policy 2 – What It Means

**Key words:  quality, objectivity, utility, integrity, timely, equitable**
**Quality – challenges us to post only information that we know to be accurate and to inform the public if we are not sure**
**Objectivity – challenges us to keep information and services balanced**
**ICGI recommendations:**
**Same ones as the first policy**
**Ensure information quality (quality)**
**Avoid publishing information on the public website that is just for employees**** (utility)**

## Policy 3 – What It Says

**Establish and enforce agency-wide linking policies**
**Establish and enforce explicit policies for linking within and beyond the agency**
**Limit external linking to information or services necessary for proper performance of an agency function**
**Include reasonable controls to assure external links remain active and continue to provide quality, objectivity, utility, and integrity**
**Choose external links carefully because even though OMB’s information quality guidelines don’t specifically mention links, agencies are expected to apply good judgment**

## Policy 3 continued

**Links to commercial organizations or interest groups present special challenges with respect to maintaining agency objectivity and thus must be used judiciously**
**Clearly present mandatory information.  Post or link to the following from your front page and each major entry point:**
**Agency’s strategic plan and annual performance plans**
**Organization structure, mission, and authority**
**Information made available under the Freedom of Information Act**
**Website privacy policies**
**Firstgov.gov**
**EEO data related to whistleblower complaints (No Fear Act of 2002)**
**Point of contact for small businesses**
**Cross-agency portals or links required by law or policy**

## Policy 3 – What It Means

**Key points:  Links, quality of information, and – again - objectivity  **
**Concerned about**
**Linking to information that may not be accurate**
**Keeping web content “objective”**
**Ensuring certain information is available on all websites**
**ICGI recommendations:**
**Follow basic linking practices**
**Include required links**
**Post strategic plans**
**Post a link to FOIA**
**Post a link to privacy policies**
**Post a link to No Fear data**
**Post a small business point-of-contact**
**Post strategic and performance plans and organizational Info**
**Post a link to FirstGov**
**Links to other cross-agency portals**

## Policy 4 – What It Says 

**Communicate with the public, state and local**
**governments**
**Communicate with the public and with state and local governments to ensure the agency creates information dissemination products meeting their needs**
**Manage information collection from the public or state and local governments (including website surveys or questionnaires) according to OMB guidance**

## Policy 4 – What It Means

**Talk to your audiences **
**Know what they want and need; and provide it**
**ICGI recommendations**
**Measure customer satisfaction and usability and use results to improve your website**
**Follow the Paperwork Reduction Act**

## Policy 5 – What It Says

**Search public websites**
**Assist the public in locating government information**
**Include a search function on your principal public website and any major entry point **
**Small websites can use site maps or subject indexes**
**By 12/31/2005, search must cover all files intended for public use, display results in order of relevancy to criteria, and provide response times appropriately equivalent to industry best practices**
**By 12/31/2005, provide data in an open, industry standard format permitting the audience to aggregate, disaggregate, or manipulate and analyze the data according to their needs**

## Policy 5 continued

**OMB may issue additional policies about searches by 12/17/2005**

## Policy 5 – What It Means

**Keys**
**Have a search function or (for smaller sites) a site index or map**
**Watch file formats **
**Create data so it can be combined and sorted - metadata, XML schemas can help**
**ICGI recommendations**
**Categorization of Information**
**Have a search and establish search standards**
**Use standard metadata**
**Provide appropriate access to data**
**Inform audiences of website changes**

## Policy 6 – What It Says 

**Use approved domains**
**Use only .gov, .mil, or fed.us domains **
**Exceptions only if Agency head explicitly decides that another domain is necessary for the proper performance of an agency function**

## Policy 6 – What It Means

**Very important – federal websites not on .gov or .mil or .fed.us must be moved to .gov or .mil or .fed.us**
**Also refers to “sponsorship” and the importance of showing government sponsorship**
**Usability testing showed URLs are very important in establishing public trust**
**ICGI recommendations:**
**Use Government domains**
**Show U.S. sponsorship**

## Policy 7 – What It Says

**Implement security controls**
**Provide ****security policies**** to ensure information is resistant to tampering, remains confidential, and is available as intended by the agency and expected by the audience **
**Agencies must implement ****management controls**** to prevent  inappropriate disclosure of sensitive information**

## Policy 7 – What It Means

**Security - not exactly a content issue – but important for content managers and contributors to know**
**ICGI recommendation:**
**Establish security protocols to protect information**

## Policy 8 – What It Says

**Protect privacy**
**Protect the privacy of information about the public by continuing to implement OMB standards and guidance**
**Post privacy policies on websites, telling visitors the organization’s legal authority for collecting personal data and how the data will be used**

## Policy 8 – What It Means

**Privacy – not new...just re-emphasized**
**ICGI recommendation:**
**Implement privacy requirements **

## Policy 9 – What It Says

**Maintain accessibility**
**Make information and services fully available to individuals with disabilities (complying with Section 508 of the Rehabilitation Act)**
**Provide appropriate access for people with limited English proficiency  **
**Agencies must determine whether any individual document on their Federal agency public website(s) requires translation **

## Policy 9 – What It Means

**Accessibility – also not new**
**508 policies already well-known**
**LEP – could present challenges for web managers**
**Working Group:  accessibility also applies to people with low bandwidth, people who don’t own certain proprietary software**
**ICGI recommendations**
**Provide access for people with disabilities**
**Provide access to people with limited English proficiency**
**Provide common access to a broad range of visitors**

## Policy 10 – What It Says

**Manage records**
**Meet records management requirements by implementing OMB Circular A-130 and guidance from the National Archives and Records Administration**

## Policy 10 – What It Means

**Establish procedures to handle web records**
**Working Group is working with NARA to establish best practices on this**
**ICGI recommendation**
**Comply with records management **

## OMB A-130 How Does It Relate?

**OMB policies refer to OMB A-130 throughout...so what is it?**
**Written before the web – but clearly has web implications**
**A few highlights**
**Section 7a**
**What It Says:****  Federal Government is the largest single producer, collector, consumer, and disseminator of information in the United States **
**What It Means:****  Your website(s) are a significant means for delivering government information to the public **

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130 How Does It Relate?

**Section 7b**
**What It Says:****  Government information is a valuable national resource.  It provides the public with knowledge of the government, society, and economy -- past, present, and future.  It is a means to ensure the accountability of government, to manage the government's operations, to maintain the healthy performance of the economy, and ****is itself a commodity in the marketplace****. **
**What It Means:****  **
**This is a biggie!  Government information is, itself, a product that we need to manage effectively  **
**Public depends on our providing this product**
**Website(s) can be one of the most efficient and effective ways to do that **

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 7c**
**What It Says:****  The free flow of information between the government and the public is essential to a**** democratic society. It is also essential that the government minimize the Federal paperwork burden on the public, minimize the cost of its information activities, and maximize the usefulness **
**What It Means:****  **
**Our websites are an excellent way to provide information to and exchange information with the public **
**We need to do our very best to manage our websites efficiently and effectively, to give the public the most “bang for the buck.” **

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 7d**
**What It Says:****  In order to minimize the cost and maximize the usefulness of government information, the expected public and private benefits derived from government information should exceed the public and private costs of the information, recognizing that the benefits to be derived from government information may not always be quantifiable. **
**What It Means:****  Though we can’t always put a dollar amount on the value of the information on our websites to the public, we need to do our best to make sure that the cost of creating and managing our web content doesn’t exceed t the value.  **

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 7e**
**What It Says:****  The nation can benefit from government information disseminated both by federal agencies and by diverse nonfederal parties, including state and local government agencies, educational and other not-for-profit institutions,**** and for-profit organizations. **
**What It Means:****  We should work with our partners – both government and private – to trade links, combine content, and  distribute our information and services to the widest audience **

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 7j**
**What It Says:****  Because state and local governments are important producers of government information for many areas such as health, social welfare, labor, transportation, and education, the federal government must cooperate with these governments in the management of information resources. **
**What It Means:****  We need to work with our state and local partners to combine and present government information efficiently and effectively**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 8(a) (1) (b)**
**What It Says:****  Consider the effects of actions on members of the public and ensure consultation with the public as appropriate**
**What It Means:****  **
**Reach out to the public to find out what they want on your website  **
**Listen to the feedback you are receiving from the public **
**Measure usability and customer satisfaction and use it to improve your website**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 8(a) (1)(d)**
**What It Says:****   Seek to satisfy new information needs through interagency or intergovernmental sharing of information, or through commercial sources, where appropriate, before creating or collecting new information **
**What It Means:****  **
**Avoid duplication - create content once and use it many times through links  **
**Collaborate with other organizations or agencies on content **
**Develop cross-agency websites as appropriate **
**Use metadata that is common across the government to help aggregate information on the same subject or for the same audience**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 8(a) (1) (k)(2)**
**What It Says:****  Agencies must collect or create only that information necessary for the proper performance of agency functions and which has practical utility**** **
**What It Means:****  **
**Ensure that your web content is mission-related  **
**Ensure that any information collected through the website is essential for achievement of the agency’s mission **
**Consult with the public to make sure that the information you are providing is practical for them**
**Avoid using the public website to provide information that only is important to employees – it can be confusing to the public **

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## OMB A-130How Does It Relate?

**Section 8(a) (1) (k)(2)**
**What It Says:****  Consider whether an information dissemination product available from other Federal or nonfederal sources is equivalent to an agency information dissemination product and reasonably fulfills the dissemination responsibilities of the agency**** **
**What It Means:****  **
**Do not duplicate efforts.  If information or services are available elsewhere and they fulfill or supplement the agency’s mission, link to it.  **
**If content bridges organizations or agencies, work with the other organizations and agencies to develop one source for the content**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## Bottom Line

**Working Group:  If you’re trying to figure out what to do with your website, ask yourself this:**
**	****“****What is the right thing to do for the people we serve?”****  **
**	****Then DO IT!**

## What’s Next?

**Working Group**
**Strategic plan for next 3-5 years**
**Enhance webcontent.gov **
**More workshops**
**Denver:  July 28**
**Washington DC:  Sept 20-22**
**More work!**
**Task groups forming**
**Need field involvement - need field outreach**

**Notes:**
Web Content Management Working Group – Project Plans (Updated March 16, 2005)
Tasks
Members
Contact Info
Collective Resources
         Propose ways to help web content managers save time and money through collective efforts
         Survey web content managers to find out what they wish they could do if they had funding, e.g. Get training/help with web analytics, web writing, etc.   
         (With Toolkit EB) Research, develop, publish, and maintain a list of in-house (fed) “experts” who could serve as advisors or trainers
         Research and develop a list of external experts (including costs) and propose how to share this information without violating our policy on promoting for-profit vendors
         (With Usability Group) develop list of usability labs that agencies can use
         (With Toolkit EB) Document and post best practices in use of collective resources on Toolkit
1.       Joyce Bounds (chair)

2.       Tom McClay

3.       Andy Bailey

5.       Elaine Goheen

6.       Gina Pearson

7.       Robin Paschell

8.       Mike Langum

9.       Vic Powell

Joyce.Bounds@va.gov
202-273-6287
Thomas_McClay@ios.doi.gov
202-208-4527
Bailey.Andy@dol.gov
202-693-5946
Elaine.Goheen@hhs.gov
202-205-4109
Gpearson@ers.usda.gov
202-694-5119
Robin.Paschall@noaa.gov
303-497-6632
Michael.Langum@opm.gov
202-606-2468
Vic.Powell@usda.gov
703-720-7762

Cross-agency Websites (aka “portals”) 
         Define “portals,” making clear distinctions between “cross-agency portals” and topical or audience-focused portals owned by one agency.  
         Look at existing portals and portals being developed: analyze overlaps and deficiencies; propose a strategy for creating, managing, and/or reorganizing portals 
         Consider the possibility of merging portals into cross-agency content within FirstGov.gov. 
         Propose operating procedures for developing and managing sustainable portals
         Propose guidelines for assigning and approving appropriate domain names 
         Propose a process to review proposals for new portals 
         Propose a process for reviewing existing portals to be sure that they are viable, don’t overlap, and that they represent the U.S. Government well.    
         Propose a process for facilitating the termination of a portal (e.g., how does important content get merged into other portals?  How is the public informed?  How are agencies informed?)
1.       Jeffrey Levy (chair)

2.       Alan VanderMallie

3.       Alice Bettencort

4.       Marshall DeBerry

5.       Donavan Albert

6.       Randy Eltringham: 
Levy.Jeffrey@epa.gov
202-564-9727
Alan_VanderMallie@ita.doc.gov
202-482-0420
Allice.Bettencourt@hhs.gov
202-619-2493
Marshall.DeBerry@usdoj.gov
202-307-0775
DAlbert@fs.fed.us
202-205-1407
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Forum Steering Committee
         Plan monthly meetings, communicate and vet ideas, and involve Forum members in meaningful ways.  
1.       Candi Harrison

2.       Kate Donohue 

3.       Sheila Campbell

4.       Jeffrey Levy

5.       Bev Godwin 

6.        Helen Savoye Minor

7.       Gina Pearson
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588  
Levy.Jeffrey@epa.gov
202-564-9727
Beverly.Godwin@gsa.gov
202-208-5163
Helen_A._Savoye@hud.gov
202-708-1547 x3950
GPearson@ers.usda.gov
202-694-5119
Governance
         Define “web governance”
         Determine the issues and factors that impact web governance
         Find/document best practices in web governance
         Find resources on governance for toolkit, including web organizational structures, PDs of the jobs involved in web governance, charters for web advisory councils, policies that document governance structures or procedures, etc.
1.       Candi Harrison (chair)

2.       Kate Donohue

3.       Jeffrey Levy

4.       Randy Eltringham

5.       Alice Bettencourt 

6.       Jim Griffis
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Levy.Jeffrey@epa.gov
202-564-9727
randy.eltringham@osd.mil
(703) 602-4949, ext 160
Allice.Bettencourt@hhs.gov
202-619-2493
James.Griffis@usdoj.gov
281-847-0080
Marketing and Outreach
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers market their websites
         Seek examples, best practices, and resources to post in the Toolkit to help Web Managers reach out to their audiences to learn more about their wants and needs and to teach them how to promote their websites
         Identify issues and challenges that web content managers face in marketing their websites.   
         Work with the "Collective Resources" task group to see if there are marketing resources that could be shared across agencies.    
1.       James Vaughn (chair)

2.       Eric Ramoth

3.       Tina Kelley

4.       Jill Philpot

5.       Joanne Dickenson

6.       Martha Chaconas

7.       Dina Dorich
James.Vaughn@gsa.gov
202-208-0554
Eric_Ramoth@hud.gov
973-622-7900 x 3149
Tina.Kelley@usdoj.gov
202-616-0992
JPhilpot@ars.usda.gov
301-504-5683
Joanne.dickenson@census.gov
301-763-4094
ChaconasMJ@state.gov
202-303-7861
Dorich.Bernadine@dol.gov
202-693-7859
Metadata
         Draft guidance for the Toolkit, in conjunction with guidance from ICGI on standard definitions
         Ascertain/document what agencies already are doing with metadata; and showcase examples and best practices in the Toolkit
         Review the work of the PDD group on taxonomy and the work CGI sub-group on taxonomy, and develop recommendations/ guidelines on taxonomies for metadata elements where it could help aggregate information across the federal government.  
         Analyze and propose additional metadata elements that could promote our 3 objectives (improve searches, help aggregate information, and help agencies manage their sites).  
1.       Sam Gallagher  (chair)

2.       Gwynne Kostin

3.       Andy Bailey

4.       Russell O’Neill

5.       Richard Huffine

6.       Aiden Barr
Sam_Gallagher@hud.gov
202-708-1547
Gwynne.Kostin@dhs.gov
202-282-8017
Bailey.Andy@dol.gov
202-693-5946
Russell.Oneill@gsa.gov
202-219-1682
Huffine.Richard@epa.gov
202-566-0703
Aiden.Barr@med.va.gov
Monitor other governments
Due Date:  Ongoing
         Review websites and web content management activities of other governments.  Identify and analyze trends.  Look for policies and innovative practices that we might want to replicate.
         Seek opportunities to collaborate with other governments where results could improve the experience of all government website visitors
         Post links to web policies of other governments in the Library 
         Look for opportunities to establish intergovernmental discussion groups  
1.       Kate Donohue (chair) 

2.       Candi Harrison 

3.       Linda Adams

4.       Annie Archbald

5.       Rachel Flagg

6.       Felice Sacks
Donohue.Kate@dol.gov
202-693-5945
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Linda.Adams@hhs.gov
202-205-2805
AArchbald@cdc.gov
404-639-7861
Rachel_Flagg@hud.gov
509-353-0670 x 3037
Sacks.Felice@pbgc.gov
202-326-4020 x 3091
Partner Websites
Due Date:  Proposal due 12/31/04
1.       Ascertain what problems/challenges agencies face with partner sites. 
2.       Define the issues and scope, with examples
3.       Propose policies and procedures for websites in which federal agencies are partners with private entities.   
4.       Review the ICGI recommendations and see which ones could/should apply to partner sites
5.       Identify additional recommendations (common practices) that should be used for partner sites
6.       Identify any laws or regulations that pertain to partner sites
7.       Develop a proposal for the Working Group to send to OMB on partner sites
1.       Eric Ramoth (chair)

2.       Terry Davis 

3.       Tom McClay 

4.       Steve Meiss

5.       Lisa Myers

6.  Jim Kallenborn

Eric_Ramoth@hud.gov
973-622-7900 x 3149
TWDavis@hq.afis.osd.mil
703-428-0471
Thomas_McClay@ios.doi.gov
202-208-4527
Steven_E._Meiss@hud.gov
312-353-6236 x 2623
Lisa_Myers@grad.usda.gov
202-314-3312
Kallenborn.jim@dol.gov
(202) 693-1884
Required links and terms
Due Date:  proposal due to Working Group 12/31/04
         Draft procedures to review requests from agencies for required links (like No Fear). Include usability reviews as part of the process 
1.       Develop best practices and lessons learned in implementing required links and terms
2.       Document all current requirements, including their authority, and develop procedures for maintaining this documentation
3.       Develop a process for educating agencies about the pros and cons of requesting such requirements and a process to make requests
1.       Dave Borowski (chair)

2.       Colleen Hope

3.  Vic Powell
Dave.Borowski@do.treas.gov
202-622-3588
HopeCA@state.gov
703-875-5085
Vic.Powell@usda.gov
703-720-7762

Toolkit Editorial Board
Due Date:  Ongoing
         Set the long-term direction and policies of the Toolkit and work with the Project Manager of the Toolkit to ensure that policies and directions are implemented.
         Develop a long-term plan for enhancing and expanding the Toolkit
         Develop a long-term proposal for managing the Toolkit
         Work with the Communications Task Group on a strategy for publicizing the Toolkit
         Work with the Usability Task Group to ensure the Toolkit meets usability guidelines
         Develop HTML templates for common content that web managers can pull down, fill in the blanks, and use.  Start with the easiest pages recommended by the ICGI, such as “about us,” “contact us.” Develop a schedule for doing other templates
         Propose the structure and populate the Toolkit Library, working with the Project Manager
         Review past Forum correspondence and survey web content managers to determine what other topics are of common interest; solicit examples (links) from Forum members.  Review examples to make sure they fit.
         Review the Library periodically to make sure links are still valid and appropriate.
1.       Janet Stevens (chair)

2.       Sam Gallagher

3.       Terry Davis

4.       Larry Teller 

5.       Candi Harrison (advisor) 

6.       Kate Donohue (advisor)

7.       Sheila Campbell (Web Mgr) 

8.       Annetta Cheek (Asst. Editor)
Janet.Stevens@fsis.usda.gov
202-720-9599
Sam_Gallagher@hud.gov
202-708-1547
TWDavis@hq.afis.osd.mil
703-428-0471
Teller.Lawrence@epa.gov
215-814-2993
Candis_B._Harrison@hud.gov
520-670-6237 x 228
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Annetta.Cheek@faa.gov
202-267-3939
Web Manager University
         Develop a section of the Toolkit for new web managers and for “continuing education” of existing web managers
         Develop short videos of web experts - both inside and outside the government - offering short sessions in their specialty areas or practical tips - whatever they have to contribute to the education of new web managers. 
         Develop a section on “knowledge sharing” to capture the wisdom of seasoned web managers. 
         Provide or link to resource materials, discussion rooms, and other kinds of educational aids that could educate web managers.
1.       Andy Bailey (chair)

2.       Dana Hallman

3.       Annetta Cheek 

4.       Sheila Campbell (advisor)
Bailey.Andy@dol.gov
202-693-5946
Dana.Hallman@occ.treas.gov
202-874-5513
Annetta.Cheek@faa.gov
202-267-3939
Sheila.Campbell@gsa.gov
202-208-5588
Web Metrics
         Draft guidance and identify resources for managing web metrics  
         Develop guidance on customer satisfaction surveys.  
         Determine what policies, procedures, and resources would help web content managers use web analytics to manage their websites.  Draft appropriate guidance to post on the Toolkit.
         Determine if there are opportunities to share resources in managing web metrics (e.g. common contract vehicle for weblog analyzer tools?)
         Determine if we should propose standard web metrics for all agencies (for example, should we propose that agencies only report on page views or visitors rather than hits?)
         Identify common web and customer analytic data that all agencies can use (e.g. stats about Internet use, visitor behavior, “State of the Web” data, etc.) and post it to the Toolkit
1.       Bill Rados (Chair)

2.       Gwynne Kostin

3.       Dave Borowski

5.       Elaine Goheen

6.       Roberta Katson

7.       Alan Levy

8.       Michael Messinger

9.       Brenda Powell

10.   Gina Pearson

11.   Kit Fuller
WRados@oc.fda.gov
301-827-7131
Gwynne.Kostin@dhs.gov
202-282-8017
Dave.Borowski@do.treas.gov
202-622-3588
Elaine.Goheen@hhs.gov
202-205-4109
Roberta.Katson@faa.gov
202-493-4633
AlLevy@fdic.gov
202-898-8959
MMessing@ibb.gov
202-260-1101
BAPowell@ers.usda.gov
202-694-5134
Gpearson@ers.usda.gov
202-694-5119
kitfuller@usgs.gov
303-202-4637
Web Records
         Work with NARA to draft guidance on implementing web records requirements 
         Develop beginners’ guide to managing web records, aimed at web managers
         Ascertain current efforts to manage web records and publish best practices, lessons learned on Toolkit
         Work with NARA to ensure that our Toolkit compliments their forthcoming Toolkit
1.       Jennifer Nelson (chair)

2.       Sam Gallagher

3.       Alan Vander Mallie

4.       Larry Teller

5.       George Coffin
Jennifer.Nelson@nara.gov
301-837-2012
Sam_Gallagher@hud.gov
202-708-1547
Alan_VanderMallie@itc.doc.gov
202-482-0420
Teller.Lawrence@epa.gov
215-814-2993
George.H.Coffin@irs.gov
202-283-4846

“What Makes A Good Website” (Toolkit)
         Develop a section of the Toolkit that gives tips, best practices, and other useful information on what makes a successful government website
         Review examples used for “must haves” and “should haves” and make sure they’re still viable
         Consider the pros and cons of a searchable database of best practices
         Work with other Toolkit teams (e.g., Web Manager University) to ensure that content doesn’t duplicate) 
1.       Sheila Campbell (chair)

2.       Suzanne Nawrot

3.       Janet Stevens

4.       Karen Drayne

5.       Anne Todd 

6.       Karen Reshkin

7.       Robin Paschall

8.       Marvett Burns

9.       Randy Eltringham
Sheila.Campbell@gsa.gov
202-208-5588
Suzanne.Nawrot@hq.doe.gov
202-586-8683
Janet.Stevens@fsis.usda.gov
202-720-9599
Karen.Drayne@usdoj.gov
202-616-1618
Anne.Todd@usda.gov
202-720-1021  
Reshkin.Karen@epa.gov
312-353-6353
Robin.Paschall@epa.gov
303-497-6632
Marvett.Burns@med.va.gov
228-523-5452
randy.eltringham@navy.mil
202-433-4070
XML Schema
7.       Propose XML schema for common content that could be distributed/used by all agencies
8.       Ascertain what agencies are doing now, using XML schema
9.       Cite best practices on the Toolkit; 
10.   Develop a “dummies’ guide to XML schema” to explain to web content managers what it is and why it’s important
11.   Find out what other governmental XML working groups are doing and identify opportunities for collaboration
12.   Propose XML schema to be used by agencies and FirstGov to aggregate contact and organizational information to support a governmentwide directory
13.   Review the work of the PDD group and develop ways to use XML schema to support the public domain directory required by the E-Gov Act
1.       Tom McClay (chair)

2.       Jennifer Reeves

3.       James Vaughn

4.       Brenda Young
Thomas_McClay@ios.doi.gov
202-208-4527
Jennifer.Reeves@ed.gov
202-260-1140
James.Vaughn@gsa.gov
202-208-0554
Young.Brenda@epa.gov
202-564-3989

Working Group Steering Committee
         Think about where we want to be in 5 years – what strategies would need to be implemented to get us there?
         Consider web governance issues and their impact on the success of federal websites (for example, how do we relate to the CIO Council?  To OMB?  To the PMC?  Others?)
         Look at funding needs for the Working Group activities and consider/develop alternatives for funding
         Using suggestions from Workshop evaluations, plan future workshops
         At a minimum, plan one annual “general” Workshop per year
         Plan additional topical workshops (e.g., records management) as necessary and doable
         Seek opportunities to conduct workshops in concert with conferences and other efforts, such as FedWeb.  
         Identify resource requirements and available resources (e.g., free space)
         Look for opportunities for awards and submit applications
         Prepare routine reports to ICGI
1.       Candi Harrison (co-chair)

2.  Kate Donohue (co-chair)

2.       Sheila Campbell (Toolkit Web Mgr)
3.       Jeffrey Levy (Cross-agency portals chair)
4.       Joyce Bounds (Collective Resources chair)
5.       Janet Stevens (Editorial Board chair) 
6.       Phyllis Preston (Communications chair) 
Candis_B._Harrison@hud.gov 520-670-6237 ext. 228 
Donohue.Kate@dol.gov
202-693-5945
Sheila.Campbell@gsa.gov
202-208-5588
Levy.Jeffrey@epa.gov
202-564-9727
Joyce.Bounds@va.gov
202-273-6287
Janet.Stevens@fsis.usda.gov
202-720-9599
Phyllis.Preston@faa.gov
202-267-7904

## What can you do?

**What can** _**you**_ **do?**
-  **Join the Web Content Managers Forum**
**Sign up through webcontent.gov**
**  ****Join a task group**
**  ****Visit webcontent.gov...often!**
**  ****Work across agencies to aggregate **
**      ****content/share best practices**
**  ****Tell your colleagues**

## Questions?  Comments?

**Questions?  Comments?**
- Contact:
- Candi Harrison, Working Group Co-Chair
- 520-670-6237 ext. 228
- Candis_B._Harrison@hud.gov
- Kate Donohue, Working Group Co-Chair
- 202-693-5945
- donohue.kate@dol.gov
- Sheila Campbell, Webcontent.gov Web Manager
- sheila.campbell@gsa.gov