# Presentation: 343395

## NASA’s Knowledge Management Strategy

- March 2, 2006

## Key Areas for NASA’s KM Strategy

- Increase collaboration and to facilitate knowledge creation and sharing
- Develop techniques and tools to enable teams and communities to collaborate across the barriers of time and space

## Framework for KM at NASA

- Enliven collaboration
- Facilitate communities of practice
- Reward and recognize knowledge sharing
- Encourage storytelling
- Drive a “One NASA” culture

**People**

- Create end-to-end focus in disciplines
- Enhance knowledge capture
- Accelerate learning
- Manage information

**Process**

- Enhance system integration and access
- Deploy intelligent agents for people
- Exploit semantic technologies
- Reuse existing capabilities in new ways

**Technology**

- Sharing and Using Knowledge

- IT Infrastructure

- Education and
- Training

- Security

- Human Resources

## Critical KM Activities at NASA

| 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
| --- | --- | --- | --- | --- | --- |
| Local KM solutions maturing
CIO forms Team
Focus groups and interviews
Bench-marking
Executive discussion | Strategic Plan
Portal study
Lessons learned pilot
Federal KM Working Group
Storytelling shares key knowledge | NASA Portal developed
Collabor-ation study
Interna-tional Aerospace KM Group
Refocus HR incentives | NASA Portal deployed
Inside NASA pilot
Collabor-ation pilot
Focus HR, Engineering, CIO executive sponsors | 240M people learn about events from NASA Portal
Collaborative virtual meetings commonplace
One NASA cultural change driven by Administrator | NASA Engineering Network integrates learning and processes
NASA web becomes a destination of choice
Semantic technologies allow distributed search and access |

## Looking Ahead

- We are working on a variety of new initiatives that are still being formulated, including
- Accelerating learning
- Integrated approach to e-learning and support to the project managers
- NASA Engineering Network
- Customizable, organized access to information across distributed resources
- Allow easy, secured collaboration across project partners
- Finding experts and expertise to facilitate sharing knowledge person-to-person via social networks
- Embed lessons and expertise into policies and processes--360o learning
- Sharing knowledge with partners for NASA’s success
- International Astronautical Federation (IAF) Working Group on KM for Aerospace
- Federal KM Working Group--Knowledge and Human Capital Retention
- Access information at _[http://km.nasa.gov](http://km.nasa.gov/)_

## Knowledge Management Roadmap

- Adaptive knowledge infrastructure is in place
- Knowledge resources identified and shared appropriately
- Timely knowledge gets to the right person to make decisions
- Intelligent tools for authoring through archiving
- Cohesive knowledge development between NASA, its partners, and customers

***Knowledge Management Roadmap***

- Instrument design is semi-automatic based on knowledge repositories
- Mission software auto-instantiates based on unique mission parameters
- KM principals are part of NASA culture and supported by layered COTS products
- Remote data management allows spacecraft to self-command

- Knowledge gathered anyplace from hand-held devices using standard formats on interplanetary Internet
- Expert systems on spacecraft  analyze and upload data
- Autonomous agents operate across existing sensor and telemetry products
- Industry and academia supply spacecraft parts based on collaborative designs derived from NASA’s knowledge system

***Capturing Knowledge***

***Sharing Knowledge***

- MarsNet
- Mars Exploration Rovers
- Space Interferometry Mission

**Enables capture of knowledge at the point of origin, human or robotic, without invasive technology**

**Enables seamless integration of systems throughout the world and with robotic spacecraft**

**Enables sharing of essential knowledge to complete Agency tasks**

***Modeling Expert Knowledge***

- Systems model experts’ patterns and behaviors to gather knowledge implicitly
- Seamless knowledge exchange with robotic explorers
- Planetary explorers contribute to their successor’s design from experience and synthesis
- Knowledge systems collaborate with experts for new research

- Interstellar missions
- Permanent lunar and Martian colonies

- Europa Lander/Submersible
- Titan Organics: Lander/Aerobot
- Neptune Orbiter/Triton Observer

- Mars robotic outposts
- Comet Nucleus Sample Return
- Saturn Ring Observer
- Terrestrial Planet Finder

**2003**

**2007**

**2010**

**2025**

**Enables real-time capture of tacit knowledge from experts on Earth and in permanent outposts**