# Presentation: 230248

## FTS NetworxManagement, Operations, and Transition

**Debbie Hren**
**Director of Operations Planning**
**August 11, 2004**

## Introduction

**Management and Operations (MOPS) encompasses managing and using Networx services**
**Transition involves moving off existing FTS contracts onto Networx vehicles**

## MOPS Requirements

**Program Management**
**Training**
**Inventory**
**Ordering**
**Billing**
**Network Management**
**Customer Support**
**Contract Administration**

## Program Management

**Contract Administration**
**Contractor Performance**
**Program Status**
**Government Reporting**
**Issue Resolution**

*Program Management*

***Industry Partners***
**Contractor’s Program Office**
**Program Planning and Control**
**Resource Management**
**Quality Assurance**
**Subcontractor Management**
**Financial Management**
**Communications**

***Agencies***
**Define Requirements**
**Select and Implement Services**
**Provide Feedback on Quality**

**IMC**

**Program**
**Reviews**

**Networx Services**

## Inventory--Conceptual

**Govt Verify Inventory of Existing Services**

**Storage for Networx Inventory**

**Process for Updating and Validating**

**GSA Access for Analysis**

**Industry Partners Internal Audits**

**Order Acknowledgement and Completions**

## Ordering

**All Agencies will order directly from the selected vendor**
**Designated Agency Representative (DAR) places order**
**Vendor selection will be made in accordance with fair Opportunity FAR 16.505**
**Industry Partner provides acknowledgements for order acceptance and completion**
**Industry Partner provides for status updates and inquiries from ordering Agency**
**SLA for provisioning interval**

## Billing

**Consistent with process under current contracts**
**Centralized**
**Direct**
**Disputes:  ****Intervals will be defined for Industry Partner’s response to and reconciliation of reported errors**
**Verification:  ****SLA will be defined for billing accuracy compared to orders completed as well as to billing records**
**More on data elements for billing in next presentation**

## Network Management

**24x7 surveillance and repair**
**Notification of outages to GSA and affected Agencies**
**Quality of service managed through reports **
**Notifications of scheduled and emergency changes**
**Monthly reports of performance against SLAs**
**Disaster Recovery and NS/EP**
**24x7 customer support for reporting and status on service problems, complaints, or inquiries**

## Objectives of Transition

**Move all services from current contracts to Networx before they expire**
**Expedite availability of enhanced services**
**Ensure no loss of service**
**Minimize transition expenses**

## Transition Implementation

**Identify Inventory to Transition**

**Establish Transition Baseline and Begin Tracking**

**Prioritize and Draft Transition Timeline**

**Select Vendor and Submit Orders**

**Prepare Agency-level Transition Plan**

**Develop Transition Strategy and Mgmt Plan**

**Prepare Program Transition Plan**

**Schedule Site Transitions and Prepare Sites**

**Accept Service and Conduct Parallel Operations**

**Update Inventory**

**Manage Disconnects**

**Schedule Transitions with Agency, Incumbent, and LECs**

**Turn Up Service**

**Update Inventory**

**Commence Billing**

**Facilitate Issue Resolution**

**Track and Report Status**

***AGENCY***

***GSA/FTS***

***INDUSTRY PARTNER***

## Summary

**Transition is key to the schedule and continuity of service**
**Management and operations will ensure quality of services throughout the life-cycle**