**Administrative Notice**

**Sana'a, Yemen**

 

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  **Nov. 5, 2008**   **Number: 58/08**
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  **Subject:**        **Job Vacancy (Telephone Operator)**
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  **Distribution:**   **ALL FSNs -- All Agencies**

1.  **Open To:** All FSNs

**2. Opening date:** November 5, 2008\[Change the date\]

3\. **Closing date:** November 19, 2008

4\. **Position:** **Telephone Operator**

5\. **Work schedule**: Full-time; 42 hours/ Week

6\. **Grade/Salary:** \*Ordinarily resident :

> FSN-04 (Full Performance Level) US\$ 6,569 Starting Salary per annum
> plus \$1,500 allowances

###  NOTE: ALL ORDINARILY RESIDENT APPLICANTS MUST BE RESIDING IN

###  COUNTRY AND HAVE THE REQUIRED WORK AND RESIDENCY PERMITS 

###  TO BE ELIGIBLE FOR CONSIDERATION.

7.  **BASIC FUNCTION** **OF THE POSITION**

> The position is located in the Information Program Center, American
> Embassy, under the immediate supervision of the Information Management
> Officer (IMO). Employee will be responsible for operating a console
> type telephone switchboard to receive and place telephone calls for
> the Embassy and provide reproduction services or data entry services
> as required.

8\. **MAJOR DUTIES AND RESPONSIBILITIES:**

-   Receives incoming calls and transfers them to the appropriate
    office. Places outgoing calls (local and long distance) for Embassy
    offices, recording them for payment.

-   Answers caller inquiries for routine questions, such as office
    hours, which office provides a service, etc.

-   Researches State Department Intranet for phone numbers, etc.

-   Handles other telephone-related matters and keeps the IMO informed
    of their status.

-   Assists IMO with billing, directories, and other duties as needed

9.  **[Required Qualifications]{.underline}**:

**Education:** Completion of Secondary School is required.

**Prior Work Experience:** One year or more of telephone switchboard or
work in the telephone field is required.

**Language Proficiency:** Level III (good level) English ability
(speaking and reading) is required.

**Knowledge:** Must be familiar with local telephone procedures and
policies, including international service. Switchboard fundamentals for
large office/hotel would meet this need. Must be familiar with the
Microsoft Office Suite of software and Internet usage. You will be
tested on your abilities.

**Abilities**: Must have a pleasant voice, be able to work under
pressure yet be firm when it comes to dealing with switchboard calls.
Must be able to work with others on telephone issues or assist sorting
mail, or other similar work.

**SELECTION CRITERIA**

1\. Management will consider nepotism/conflict of interest, budget, and
residency status in determining successful candidacy.

2\. Current employees serving a probationary period are not eligible to
apply.

3\. The candidate must be able to obtain and hold a normal security
clearance.

**TO APPLY**

Interested applicants for this position must submit the following or the
application will not be considered:

1. Application for U.S. Federal Employment (SF-171 or OF-612); or
=================================================================

2\. A current resume or curriculum vitae that provides the same
information as an OF-612; plus

3\. Any other documentation (e.g., essays, certificates, awards, copies
of degrees earned) that addresses the qualification requirements of the
position as listed above.

**SUBMIT APPLICATION TO**

Human Resources Office (or Admin Office)

P.O.Box 22347

Sanaa - Yemen

E-mail address: <hrosanaa@state.gov>

**DEFINITIONS**

1.  Ordinarily Resident (OR): A citizen of the host country or a citizen
    of another country who has shifted the main residency focus to the
    host country and has the required work and/or residency permits for
    employment in country.

**CLOSING DATE FOR THIS POSITION: November 19, 2008**

#### The US Mission in the Republic of Yemen provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.

The EEO complaint procedure is not available to individuals who believe
they have been denied equal opportunity based upon marital status or
political affiliation. Individuals with such complaints should avail
themselves of the appropriate grievance procedures, remedies for
prohibited personnel practices, and/or courts for relief.

 

 

Drafted: HR: AABDULSALAM

Cleared: IMO: HLLORIN

Approved: MO: PBLANKENSHIP