## Scenario #1 - (Name Change)

**Problem Overview**

User Bob Seewell wants to change his name.

So, he requests that his name be changed to Robert L Seewell.

After some time, as he logs into the client, Bob notices that his name
has been changed to Robert L as he requested.

After a few days, Bob tries to find a piece of mail in his Archive file.

When he tries to open his Archive file, the Notes client issues the
following error:

\"You are not authorized to perform that operation\".

Notes:

> FAA Users have their Archive files resident on their local systems(
> either on a local drive or on a mapped network drive, not on a NexGen
> server. The Archive files are typically created via an Archive action
> rather than via a File =\> Database =\> New action.
>
> FAA Users have only \"Designer\" access to their mail file specified
> in the ACL of their Mail File and in the ACL of their Archive files as
> well.
>
> RMATs have "Manager" access specified in the ACL of all mail files and
> all Archive files.
>
> There is a \"User Name Change\" Standard Operating Procedure that was
> followed. It is possible that an SOP step was overlooked. The SOP is
> available in the reference materials at:
>
> https://awaappscls1.faa.gov\\dbPublic\\ATO\\ATOA\\AWA-RMAT-SOP-Samples-for-Bidders.nsf\\By+Date?Openview

**Presentation Requirements**

-   Describe why Bob/Robert can no longer access the mail in his Archive
    file.

-   Describe the steps that can be taken to enable Bob/Robert to access
    his archived mail?

## Scenario #2 - (Inbox View List Differences)

**Problem Overview**

A recently promoted executive at FAA now has an administrative assistant
sitting just outside her office. Among other duties, he answers her
phone, manages her calendar, manages her Email, etc. The assistant does
not use the executive's PC nor does he use the executive's Notes client
ID file. Instead, the executive has delegated full access to her mail
file to the assistant and he accesses the eexecutive's mail from his own
PC. The assistant requests assistance because he sometimes sees some of
the executive's mail or invitations on his PC that the executive claims
she cannot see on her PC but that she can see on her BlackBerry. The
executive thinks she may have seen the documents on her PC earlier, but
is not sure. Later the executive finally can see the Email, invitations,
etc. on her PC.

Notes:

> Assume that both the Admin Assistant and the Executive are looking at
> the same view or folder when the problem is noticed.
>
> FAA users normally access their Email via "Local" replicas. Scheduled
> replication normally occurs every 5 minutes. BlackBerry handheld users
> are usually configured to access a server copy of their mail, but
> those who require full-text searches may access "Local" replicas.
>
> Those delegated to another's mail file normally access a server-based
> replica of the mail file (to which they've been delegated) rather than
> a local replica.
>
> For Fail-over purposes, there normally is one replica of each user's
> mail file on a "Clustered" mail server. For some executives, there is
> another mail file replica at another site that is maintained via
> scheduled replication that occurs at 15 minutes intervals.

**Presentation Requirements**

-   Suggest at least 3 possible reasons why the new executive does not
    see mail or calendar items that her administrative assistant sees.

-   Describe steps that can be taken to address the items you suggested
    above that will help ensure that the executive and her
    administrative assistant see the same information.