Number range CHAPTER![](media/image1.emf){width="1.0in"
height="0.25833333333333336in"}

**Q U A L I T Y**

**M A N U A L**

**T E M P L A T E**

**Developed for State Legal**

**Metrology Laboratories**

G. Diane Lee, Author

NIST Office of Weights and Measures

Gilbert M. Ugiansky, Ph.D., Chief

Gaithersburg, MD 20899

![](media/image2.emf){width="0.6in" height="0.6090277777777777in"}

U.S. DEPARTMENT OF COMMERCE

Ronald H. Brown, Secretary

TECHNOLOGY ADMINISTRATION

Mary L. Good, Under Secretary for Technology

NATIONAL INSTITUTE OF STANDARDS

AND TECHNOLOGY

Arati Prabhakar, Director

March 1996

**Preface**

The National Institute of Standards and Technology (NIST), Office of
Weights and Measures (OWM) provides support to state metrology
laboratories through training and accreditation. The accreditation
program is a means of recognizing that the laboratory has the capability
to perform reliable measurements and that the metrologist has fulfilled
the requirements and submitted the data requested by OWM. In 1991 the
accreditation program was revised to conform to ISO/IEC Guide 25,
"General Requirements for the Competence of Calibration and Testing
Laboratories." To assist the state laboratories in conforming to the
standard, training on ISO/IEC Guide 25 and a training version of the
Quality Manual Template (Template) were provided in 1993 at the six
Regional Measurement Assurance Program (RMAP) metrology meetings. The
Template was developed further and additional training was provided at
the 1995 RMAP meetings and at the 1995 Annual Meeting of the National
Conference on Weights and Measures (NCWM).

Laboratories conforming to ISO 9000 standards must have a documented
quality system. ISO/IEC Guide 25 and ANSI/NCSL Z540-1, "Calibration
Laboratories and Measuring and Test Equipment- General Requirements,"
provide specific guidance for establishing a quality system for
calibration laboratories. A major requirement of these standards is
documentation of the quality system.

This Quality Manual Template was designed for use by state legal
metrology laboratories as a guide to documenting a quality system. The
Template meets the requirements of ISO/IEC Guide 25, ANSI/NCSL Z540-1,
and NIST Handbook 143, "State Weights and Measures Laboratories Program
Handbook" and has been reviewed by the National Voluntary Laboratory
Accreditation Program (NVLAP) for conformance to NIST Handbook 150,
"NVLAP Procedures and General Requirements."

State legal metrology laboratories are encouraged to follow the Template
and adapt it to their specific operations. This Template may also be
adapted for other calibration laboratory systems.

**Acknowledgments**

This Quality Manual Template (Template) was developed through review of
various state metrology quality manuals. In addition, we received
numerous helpful comments and suggestions from state metrologists when
the training version of the Template was presented at the RMAP meetings
in 1993, and again when the Template was presented at the 1995 RMAP
meetings. The NVLAP review of the Template also provided useful input.
Special thanks go to all who have contributed to the development of this
manual and especially to:

Georgia Harris, of the NIST OWM State Laboratory Program, for developing
the training version of the Template, which was a key document in the
development of the Template; for providing guidance with ISO standards,
planning and review of the Template.

Staff of the NIST National Voluntary Laboratory Accreditation Program
(NVLAP) for their review and comments, which provided input to the
development of this Template.

Joseph Rothleder, of the California Department of Food and Agriculture
Metrology Laboratory, for providing a draft of the California metrology
laboratory quality manual, which was used as a guide for structuring the
Template, and for his helpful comments and suggestions.

Laboratory Staff of the Minnesota Department of Public Service Metrology
Laboratory, for use of the Minnesota quality manual. Excerpts of the
Minnesota manual were used during training and served as input in the
development of the Template.

**Introduction**

The Quality Manual Template (Template) has two sections: (1) the
Introduction and (2) the Template.

The introduction provides information to assist the user with
understanding the benefits of documenting the quality system. It covers
critical elements of the quality system to prevent possible deficiencies
and provides guidelines on how to use the Template. The introduction
contains the following four sections:

 Quality Manual Objectives

 Documentation of the Quality System

 Critical Elements of the Quality Manual Template

 How to Use the Quality Manual Template.

The Template is an example of a typical state metrology laboratory
quality manual. It contains the essential sections of a quality manual,
appendices, and sample forms that can be used by the laboratory.

**1. Quality Manual Objectives**

There are a number of reasons for maintaining a laboratory quality
manual. This section addresses several of the major ones.

*Document the quality system.* A quality manual is documentation of the
laboratory's quality system in accordance with specific guidelines,
i.e., ISO/IEC Guide 25, and ANSI/NCSL Z540-1. Documenting the quality
system provides means for ensuring uniformity and consistency in the
system.

*Obtain management commitment.* Management commitment is essential in
maintaining a quality system. A quality manual must define and document
management's policy, objectives, and commitment to quality. Management
with executive responsibility must adopt and sign the quality manual,
providing evidence of management commitment to the quality system. The
cover page of this Template includes an area for management's signature
of adoption.

State metrology laboratories must also complete NIST Handbook 143,
Appendix C, Part 1, Internal Assessment and Management Review Outline,
at least annually. Management must sign this form as documented evidence
of management review of the quality system.

*Provide potential for consistent quality.* Periodic review and update
of the quality manual allows for continuous improvement and consistent
quality. The quality manual update will in part be a result of the
internal audits performed.

State metrology laboratories should follow the requirements of NIST
Handbook 143 (NIST HB 143) for conducting internal audits of the quality
system. Appendix C, Part 2, Laboratory Assessment Checklist, of NIST HB
143 should be used as a general checklist for the audit, and the
laboratory should include audit information on specific technical areas
of the laboratory.

*Meet accreditation and registration requirements.* The quality manual
should meet the requirements for which the laboratory is seeking
conformance. This Template conforms to the ISO/IEC Guide 25 and
ANSI/NCSL Z540-1 standards for calibration and testing laboratories.

**2. Documentation of the Quality System**

The quality system can be described in terms of a documentation
hierarchy consisting of four levels: (1) quality manual and policy; (2)
general procedures (administrative procedures); (3) specific procedures
(measurement procedures); and (4) forms, records, and work instructions.
All levels are included or referenced in the quality manual. The
following are helpful hints in documenting the quality system.

*Determine the scope and limitations of the quality system.* The scope
of the quality system is determined by the measurement services that the
laboratory offers. Most state metrology laboratories offer measurement
services in mass, volume, and length.

The limits associated with each measurement service, such as the
uncertainties and applications for each measurement service, must be
addressed in the quality manual. Appendix C, "Measurement Parameters,"
provides a table listing the measurement parameters, range, application,
and uncertainties.

*Gather all information related to quality policy and procedures.*
Quality policy information includes management's commitment to quality,
state laws, and general laboratory policy. This information should be
included in the appropriate sections of the quality manual.

Administrative and measurement-related procedures should be referenced
in the quality manual and placed in a separate manual to decrease the
time associated with the control and maintenance of the quality manual.

*Identify missing elements in the quality manual.* Reviewing the ISO
standards and the Template will guide the laboratory in identifying any
missing elements in the quality manual.

*Follow generally accepted manuals or outlines.* Following a manual that
has been approved minimizes the risks of excluding standard and/or
accreditation requirements.

*Review and adopt the manual.* State metrology laboratories may submit
initial drafts of their quality manuals to OWM for review and comments.
A controlled copy (see Section 3) should be sent to OWM after final
revisions are made and the manual is adopted by management.

**3. Critical Elements of the Quality Manual Template**

This Template was circulated to the state metrology laboratories and
other interested parties for evaluation against current systems and to
determine likely deficiencies. The most widely received comments
pertained to the following sections: Laboratory Facilities and
Environment, Software Quality Assurance, Document Control, Calibration
of Balances and Environmental Equipment, Records, and Handling and
Tracking of Test Items. The following information should enable the
laboratory to correct possible deficiencies.

*Laboratory Facilities and Environment.* The facilities and
environmental conditions of a state metrology laboratory play an
important role in the quality of measurement that is produced. As such
the laboratory must be maintained in a manner which would not negatively
affect the integrity of measurements and provisions must be made for the
appropriate monitoring of environmental conditions. The Template
addresses how the laboratory will be maintained and cites the use of
applicable sections of NCSL Recommended Practice #7. This section
references an appendix that provides an area to include a diagram of the
facilities along with the dimensional measurements. The Template also
addresses the minimum level of records for effective monitoring of
environmental conditions in the laboratory.

*Software Quality Assurance.* Most state metrology laboratories rarely
perform lengthy calculations or generate reports in longhand. The
computer is relied upon for many, if not all, computational and
administrative activities. Therefore, it is very important to ensure
that the information derived from software programs is accurate, stored
data is protected, and security is provided to limit access and prevent
loss of information. Software Quality Assurance is covered in Section
10, Calibration Test Methods and Procedures, of the Template. Procedures
and a form for verification of the software are referenced in this
section and the form is included in the appendices.

*Document Control.* All state metrology laboratories maintain forms,
records, and documents to assist with recording measurements,
administrative activities, quality issues, and reporting results. The
laboratory must have a documented system for document control to ensure
that current documents and forms are in use and/or distributed, and
records are properly maintained.

This Template references procedures and appendices for document control
and contains policy for the control of the quality manual.

 *Forms/Documents.* Forms must have a form number, revision number, and
date. Documents such as the quality manual should contain revision
numbers and dates on each page, a document distribution list should be
maintained, and the quality manual must contain a signature of adoption.

> Appendix N, "Document Control," is a table that includes: a list of
> documents and forms, document and form numbers, persons responsible
> for review, and revision date. Section 3, "Quality Policy," addresses
> document control for the quality manual.

 *Records.* The location, identification, and length of retention of
all records must be documented. Section 12, "Records," includes a table
that contains a list of records, record locations, and retention times.

*Calibration of Balances and Environmental Equipment.* State metrology
laboratories use balances for comparison of mass standards traceable to
NIST to determine the value and uncertainty of unknown weights. In this
situation, the balance is used for comparison only; therefore,
calibration would not be necessary. The balance may be serviced
periodically, and this should be documented. If a laboratory is directly
reading the balance results (comparing unknown weights to the balance
weights), the internal weights of the balance must be calibrated and
verified on a periodic basis.

Air buoyancy corrections are applied to mass calibration measurements,
and temperature is included in calculations for volume and length
measurements. The integrity of these measurements relies partly on data
obtained from laboratory environmental equipment. If this equipment is
not accurate, the measurements are adversely affected. Therefore, it is
important to ensure that environmental equipment is operating
effectively, through periodic calibration.

Calibration of equipment directly affects the integrity of a measurement
and hence must be performed by the national laboratory (NIST in the
United States) or by a calibration laboratory whose traceability to the
national laboratory has been validated through an accreditation process.

The Template addresses calibration issues in Sections 8 and 9. Section
8, "Standards, Equipment and Associated Apparatus," includes information
on labeling equipment with the calibration status.

Section 9, "Measurement Traceability and Calibration," references
procedures for setting and changing calibration intervals of equipment.

*Records.* This Template categorizes records as administrative,
measurement-related, and process measurement assurance. Test results,
which are measurement-related records, are usually forwarded to the
customer as a Report of Test or Calibration Report in a format designed
by the laboratory. Section 13, "Calibration Certificates and Test
Reports," covers the specific information that must be included in all
calibration test reports. Other records that must be maintained include
records of calibration and maintenance of standards, and equipment and
software verification. The Template contains forms which can be used to
document this information and maintain them in the laboratory files.

*Handling and Tracking of Test Items.* The laboratory must ensure that
artifacts submitted for test are handled properly and have proper
storage and security. Establishing and documenting this system can help
prevent loss, damage, and theft, and provide a means for tracking the
test item during and after test. Section 11, " Handling and Storage of
Calibration and Test Items," documents the use of work logs and work
orders. This section also references procedures for review of incoming
work, receipt and retention of the calibration items, and procedures for
returning completed test items. Appendix O, "Forms," is referenced and
contains a work log form which can be used in the laboratory.

**4. How To Use The Quality Manual Template**

The Quality Manual Template consists of 18 Sections, followed by
Appendices A through O. Sections 1 through 16 directly relate to ISO/IEC
Guide 25 and are cross-referenced in the table of contents. Sections 17
and 18 address Site Security and Safety which are areas of specific
importance to state metrology laboratories. The Template also contains a
Table of Appendices, which is cross-referenced to sections in the
manual, and a table which cross-references the Template, ISO/IEC Guide
25, and NIST Handbook 150. This manual is available on disk or can be
downloaded from the OWM (WAMIS) Bulletin Board (301/869-1665).

State metrology laboratories and other interested parties should use
this Template in conjunction with NIST Handbook 143, "State Laboratory
Program Handbook," (state metrology laboratories only); ISO/IEC Guide
25; and ANSI/NCSL Z540-1. Using the table of content's cross-reference
to ISO/IEC Guide 25, the laboratory should review each section to
determine if the documented systems in the Template represent the system
of the laboratory. Sections of the manual should be edited to represent
the specific quality system of the laboratory. The laboratory must be
mindful that many areas of the Template follow ISO/IEC Guide 25,
ANSI/NCSL Z540-1 and/or NIST Handbook 143. In a situation where the
laboratory's policy or procedures differ from these standards (NIST
Handbook 143 applies to state metrology laboratories only), the
laboratory\'s policy or procedures must be evaluated to ensure
conformance to the standard.

**Quality Manual Template**

*State Calibration Laboratory*

*12345 Some St.*

*Special City, ST 54321*

**Adoption:**

+-------------------+--------------------------------------------------+
| QUALITY MANUAL    |                                                  |
|                   |                                                  |
| (Based on ISO/IEC |                                                  |
| Guide 25)         |                                                  |
+-------------------+--------------------------------------------------+
| Issued under the  |                                                  |
| authority of      |                                                  |
|                   |                                                  |
| the director of   |                                                  |
| the State Bureau  |                                                  |
| of Standards      |                                                  |
| pursuant to       |                                                  |
| Statute CXY.      |                                                  |
+-------------------+--------------------------------------------------+
| Adopted by:       |                                                  |
+-------------------+--------------------------------------------------+
| Title/Position:   |                                                  |
+-------------------+--------------------------------------------------+
| Signature:        |                                                  |
+-------------------+--------------------------------------------------+
| Date:             |                                                  |
+-------------------+--------------------------------------------------+

**Document Control:**

  ---------------------- ------------------------ ------------------------
  Issue Date                                      

  Issued to                                       

  Controlled             Y                        N

  Copy No.                                        
  ---------------------- ------------------------ ------------------------

**Controlled issues of the Quality Manual may [not]{.underline} be
copied.**

Controlled copies of this quality manual are controlled in their
entirety as updates or revisions are made.

> Revisions to the appendices are controlled and each distributed
> separately as updates and revisions are made.
>
> Revisions to the appendices are controlled and maintained in the
> laboratory. Updates or revisions to appendices must be requested.

**MANUAL REVISIONS**

  ------- --------- -------------- ------------- ------------ ------------
  DATE    PAGE NO.  PARAGRAPH NO.  COMMENTS      APPROVAL:    

                                                 NAME         SIGNATURE

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              
  ------- --------- -------------- ------------- ------------ ------------

**APPENDICES REVISIONS**

  ------- --------- -------------- ------------- ------------ ------------
  DATE    PAGE NO.  PARAGRAPH NO.  COMMENTS      APPROVAL:    

                                                 NAME         SIGNATURE

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              

                                                              
  ------- --------- -------------- ------------- ------------ ------------

+-------+--------+--------------------------------------+-------+-----+
| \[St  |        |                                      |       |     |
| ate\] |        |                                      |       |     |
|       |        |                                      |       |     |
| QU    |        |                                      |       |     |
| ALITY |        |                                      |       |     |
| M     |        |                                      |       |     |
| ANUAL |        |                                      |       |     |
|       |        |                                      |       |     |
| Table |        |                                      |       |     |
| of    |        |                                      |       |     |
| Con   |        |                                      |       |     |
| tents |        |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| Se    | I      | Title                                | Date  | P   |
| ction | SO/IEC |                                      |       | age |
|       | Guide  |                                      | Rev   |     |
|       | 25     |                                      | ision |     |
|       | Clause |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 1     | 5.2h   | Scope and Parameters                 | 1     | 13  |
|       |        |                                      | 996.1 |     |
+-------+--------+--------------------------------------+-------+-----+
| 2     | 2; 3   | References and Definitions           | 1     | 14  |
|       |        |                                      | 996.1 | -15 |
+-------+--------+--------------------------------------+-------+-----+
| 3     | 5.1;   | Quality Policy                       | 1     | 16  |
|       | 5.2a,  |                                      | 996.1 | -17 |
|       | r      |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 4     | 4;     | Organization and Management          | 1     | 18  |
|       | 5.2b,  |                                      | 996.1 | -19 |
|       | c, f   |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 5     | 5;     | Quality System, Audit and Review     | 1     | 20  |
|       | 5.2n,  | (Audit & Assessment)                 | 996.1 | -21 |
|       | s      |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 6     | 6;     | Personnel                            | 1     | 22  |
|       | 5.2e   |                                      | 996.1 | -23 |
+-------+--------+--------------------------------------+-------+-----+
| 7     | 7      | Laboratory Facilities and            | 1     | 24  |
|       |        | Environment                          | 996.1 | -25 |
+-------+--------+--------------------------------------+-------+-----+
| 8     | 8;     | Standards, Equipment and Associated  | 1     | 26  |
|       | 5.2l,  | Apparatus                            | 996.1 | -27 |
|       | m      |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 9     | 9;     | Measurement Traceability and         | 1     | 28  |
|       | 5.2g,  | Calibration                          | 996.1 | -29 |
|       | n      |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 10    | 10;    | Calibration Test Methods and         | 1     | 30  |
|       | 5.2j,  | Procedures                           | 996.1 | -31 |
|       | o, p   |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 11    | 11;    | Handling and Storage of Calibration  | 1     | 32  |
|       | 5.2k,i | & Test Items                         | 996.1 |     |
+-------+--------+--------------------------------------+-------+-----+
| 12    | 12;    | Records                              | 1     | 33  |
|       | 5.2d,  |                                      | 996.1 | -35 |
|       | f      |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 13    | 13;    | Calibration Certificates and Test    | 1     | 36  |
|       | 5.2f   | Reports                              | 996.1 | -37 |
+-------+--------+--------------------------------------+-------+-----+
| 14    | 14;    | Subcontracting                       | 1     | 38  |
|       | 13.3   |                                      | 996.1 |     |
+-------+--------+--------------------------------------+-------+-----+
| 15    | 15     | Outside Support Services and         | 1     | 39  |
|       |        | Supplies                             | 996.1 |     |
+-------+--------+--------------------------------------+-------+-----+
| 16    | 16;    | Complaints and Corrective Action     | 1     | 40  |
|       | 5.2o,  |                                      | 996.1 |     |
|       | q; 5.5 |                                      |       |     |
+-------+--------+--------------------------------------+-------+-----+
| 17    | 7.5;   | Site Security                        | 1     | 41  |
|       | 11.3   |                                      | 996.1 |     |
+-------+--------+--------------------------------------+-------+-----+
| 18    | \-\    | Safety                               | 1     | 42  |
|       | -\-\-- |                                      | 996.1 |     |
+-------+--------+--------------------------------------+-------+-----+

+-------+----------+-------------------------------------------+-----+
| Table |          |                                           |     |
| of    |          |                                           |     |
| Appen |          |                                           |     |
| dices |          |                                           |     |
+-------+----------+-------------------------------------------+-----+
| Item  | Section  | Title                                     | P   |
|       | R        |                                           | age |
|       | eference |                                           |     |
+-------+----------+-------------------------------------------+-----+
| A     | 2        | Definitions                               | 44  |
|       |          |                                           | -46 |
+-------+----------+-------------------------------------------+-----+
| B     | 4, 5     | Organization Charts                       | 47  |
|       |          |                                           | -48 |
+-------+----------+-------------------------------------------+-----+
| C     | 1, 3     | Measurement Parameters                    | 49  |
|       |          |                                           | -50 |
+-------+----------+-------------------------------------------+-----+
| D     | 5, 7     | Diagram of Facilities                     | 51  |
+-------+----------+-------------------------------------------+-----+
| E     | 5, 7     | Environmental Conditions                  | 52  |
+-------+----------+-------------------------------------------+-----+
| F     | 5, 8     | Equipment and Materials                   | 53  |
|       |          |                                           | -54 |
+-------+----------+-------------------------------------------+-----+
| G     | 5, 8     | Standards and Reference Materials         | 55  |
|       |          |                                           | -56 |
+-------+----------+-------------------------------------------+-----+
| H     | 3, 5, 7, | Procedures List (Measurement Procedures;  | 57  |
|       | 8, 9,    | Administrative Procedures)                | -60 |
|       | 10, 11,  |                                           |     |
|       | 15, 16   |                                           |     |
+-------+----------+-------------------------------------------+-----+
| I     | 5, 9     | Assessment of Uncertainties               | 61  |
+-------+----------+-------------------------------------------+-----+
| J     | 5, 9     | Control Charts List                       | 62  |
+-------+----------+-------------------------------------------+-----+
| K     | 5, 9     | Proficiency Tests                         | 63  |
+-------+----------+-------------------------------------------+-----+
| L     | 5, 6, 9  | Personnel Training and Competency         | 64  |
+-------+----------+-------------------------------------------+-----+
| M     | 4, 5, 6  | Job Descriptions and/or Duty Statements   | 65  |
|       |          |                                           | -67 |
+-------+----------+-------------------------------------------+-----+
| N     | 3, 5, 18 | Document Control                          | 68  |
|       |          |                                           | -69 |
+-------+----------+-------------------------------------------+-----+
| O     | 5, 7, 8, | Forms (Blank)                             | 71  |
|       | 10, 11,  |                                           |     |
|       | 12, 16   | \- Training Record                        | 72  |
|       |          |                                           |     |
|       |          | \- Calibration and Maintenance Log        | 73  |
|       |          | (Standards and Equipment)                 |     |
|       |          |                                           | 74  |
|       |          | \- Software Program Verification          |     |
|       |          |                                           | 75  |
|       |          | \- Weighing Equipment Assessment          |     |
|       |          |                                           | 76  |
|       |          | \- Proficiency Test Results               |     |
|       |          |                                           | 77  |
|       |          | \- Audit Log                              |     |
|       |          |                                           | 78  |
|       |          | \- Work Log                               |     |
|       |          |                                           | 79  |
|       |          | \- Complaints/Corrective Action           |     |
|       |          |                                           | 80  |
|       |          | \- Environmental Conditions/Deviations    |     |
|       |          | Log                                       |     |
|       |          |                                           |     |
|       |          | \- Subcontractors and Outside Suppliers   |     |
|       |          | Verification Log                          |     |
+-------+----------+-------------------------------------------+-----+

+-------+----------------------------------+----------+----------------+
| Qu    |                                  |          |                |
| ality |                                  |          |                |
| M     |                                  |          |                |
| anual |                                  |          |                |
| C     |                                  |          |                |
| ross- |                                  |          |                |
| Refer |                                  |          |                |
| enced |                                  |          |                |
| to    |                                  |          |                |
|       |                                  |          |                |
| IS    |                                  |          |                |
| O/IEC |                                  |          |                |
| Guide |                                  |          |                |
| 25    |                                  |          |                |
| and   |                                  |          |                |
| NIST  |                                  |          |                |
| HB    |                                  |          |                |
| 150   |                                  |          |                |
+-------+----------------------------------+----------+----------------+
| QM    | Title                            | ISO/IEC  | NIST HB 150    |
|       |                                  | Guide 25 |                |
| Se    |                                  | Clause   | 285.33 (c)(2)  |
| ction |                                  |          |                |
+-------+----------------------------------+----------+----------------+
| 1     | Scope and Parameters             | 5.2h     | \(viii\)       |
+-------+----------------------------------+----------+----------------+
| 2     | References and Definitions       | 2, 3     | 285.4, 285.5   |
+-------+----------------------------------+----------+----------------+
| 3     | Quality Policy                   | 5.1;     | (I), (xviii);  |
|       |                                  | 5.2a, r  |                |
|       |                                  |          | 285.33 (c)(1)  |
+-------+----------------------------------+----------+----------------+
| 4     | Organization and Management      | 4; 5.2b, | (ii), (iii),   |
|       |                                  | c, f     | (vi),          |
|       |                                  |          |                |
|       |                                  |          | 285.33 (b)     |
+-------+----------------------------------+----------+----------------+
| 5     | Quality System, Audit and Review | 5; 5.2n, | (xiv), (xix);  |
|       | (Audit & Assessment)             | s        |                |
|       |                                  |          | 285.33(c)      |
+-------+----------------------------------+----------+----------------+
| 6     | Personnel                        | 6; 5.2e  | (v),           |
|       |                                  |          |                |
|       |                                  |          | 285.33 (d)     |
+-------+----------------------------------+----------+----------------+
| 7     | Laboratory Facilities and        | 7        | 285.33 (e)     |
|       | Environment                      |          |                |
+-------+----------------------------------+----------+----------------+
| 8     | Standards, Equipment and         | 8; 5.2l, | (xii), (xiii); |
|       | Associated Apparatus             | m        |                |
|       |                                  |          | 285.33 (f)     |
+-------+----------------------------------+----------+----------------+
| 9     | Measurement Traceability and     | 9; 5.2g, | (vii), (xiv),  |
|       | Calibration                      | n        | (xxi), (xxii); |
|       |                                  |          |                |
|       |                                  |          | 285.33(g)      |
+-------+----------------------------------+----------+----------------+
| 10    | Calibration Test Methods and     | 10;      | (x), (xvi),    |
|       | Procedures                       | 5.2j, o, | (xv);          |
|       |                                  | p        |                |
|       |                                  |          | 285.33 (h)     |
+-------+----------------------------------+----------+----------------+
| 11    | Handling and Storage of          | 11;      | (ix), (xi);    |
|       | Calibration & Test Items         | 5.2k, I  |                |
|       |                                  |          | 285.33(I)      |
+-------+----------------------------------+----------+----------------+
| 12    | Records                          | 12;      | (iv), (vi)     |
|       |                                  | 5.2d, f  |                |
|       |                                  |          | 285.33 (j)     |
+-------+----------------------------------+----------+----------------+
| 13    | Calibration Certificates and     | 13; 5.2f | (vi), (xx);    |
|       | Test Reports                     |          |                |
|       |                                  |          | 285.8;         |
|       |                                  |          | 285.33(k)      |
+-------+----------------------------------+----------+----------------+
| 14    | Subcontracting                   | 14; 13.3 | 285.33 (l);    |
|       |                                  |          | 285.33(k)(3)   |
+-------+----------------------------------+----------+----------------+
| 15    | Outside Support Services and     | 15       | 285.33(m)      |
|       | Supplies                         |          |                |
+-------+----------------------------------+----------+----------------+
| 16    | Complaints and Corrective Action | 16;      | (xvii), (xv);  |
|       |                                  | 5.2o, q; |                |
|       |                                  | 5.5      | 285.33(c)(5);  |
|       |                                  |          | 285.33(n)      |
+-------+----------------------------------+----------+----------------+
| 17    | Site Security                    | 7.5;     | 285.33(e)(5);  |
|       |                                  | 11.3     | 285.33(I)(3)   |
+-------+----------------------------------+----------+----------------+
| 18    | Safety                           | \        | \-\-\-\--      |
|       |                                  | -\-\-\-- |                |
+-------+----------------------------------+----------+----------------+

+-----------------------------------+-----------------------------------+
| **Scope and Parameters**          | **SECTION 1**                     |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [1]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. 1 Date: February 1996**    |
+-----------------------------------+-----------------------------------+

**1.0 Scope and Parameters**

1.1 Scope

> 1.1.1 This Quality Manual describes the quality assurance program used
> in the State metrology laboratory and sets out the established
> requirements to competently and effectively achieve the program
> objectives of the State metrology laboratory. The measurement program
> objectives of the laboratory are:
>
> 1.1.1.1 Maintain the State standards of mass, length, volume,
> temperature, frequency, and density; (NOTE: add any other parameters
> here) and
>
> 1.1.1.2 Provide reliable metrological measurement services suited to
> the needs of weights and measures staff and industry.
>
> 1.1.2 All primary standards have been calibrated by the National
> Institute of Standards and Technology (NIST), or by a NIST-accredited
> laboratory and remain traceable to NIST through continuous internal
> surveillance and external comparison. All measurements and calibration
> values produced by the metrology laboratory are traceable to NIST.

1.2 Parameters

> 1.2.1 Measurements, calibrations, and tests performed by the metrology
> laboratory resulting in certificates, reports, or other summarizing
> statements are limited to the test parameters listed in Appendix C.
>
> 1.2.2 The laboratory quality manual, based on ISO/IEC Guide 25, used
> in conjunction with applicable portions of the reference documents
> maintained in the laboratory, constitute the laboratory\'s quality
> control system applicable to the test parameters listed in Appendix C.

+-----------------------------------+-----------------------------------+
| **References and Definitions**    | **SECTION 2**                     |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. 1 Date: February 1996**    |
+-----------------------------------+-----------------------------------+

**2.0 References and Definitions**

All critical references described in this quality manual are maintained
on file in the laboratory and are accessible to all laboratory staff and
management.

2.1 Critical References

> 2.1.1 ANSI/NCSL Z540-1, 1994, *Calibration Laboratories and Measuring
> and Test Equipment - General Requirements.*
>
> 2.1.2 ISO/IEC Guide 25, 1990, third edition, *General Requirements for
> the Competence of Calibration and Testing Laboratories.*

2.1.3 National Institute of Standards and Technology (NIST) Handbook
(HB) 143, 1985 (or later version if available), *State Weights and
Measures Laboratories Program Handbook.* John K. Taylor and Henry V.
Oppermann.

2.1.4 NIST HB 145, 1986 (or later version if available), *Handbook for
the Quality Assurance of Metrological Measurements.* John K. Taylor and
Henry V. Oppermann.

> 2.1.5 NIST HB 150, 1994, *National Voluntary Laboratory Accreditation
> Program (NVLAP) Procedures and General Requirements.* James L. Cigler
> and Vanda R. White

2.1.6 NIST HB 150-2 (Draft), 1995, *National Voluntary Laboratory
Accreditation Program (NVLAP)* *Calibration Laboratories Technical
Guide.* Jon M. Crickenberger

2.1.7 NIST Technical Note 1297, 1994, *Guidelines for Evaluating and
Expressing the Uncertainty of NIST Measurement Results.* Barry N. Taylor
and Chris E. Kuyatt.

> 2.1.8 National Conference of Standards Laboratories (NCSL), 1993,
> *Recommended Practice (RP) No. 7,* *Laboratory Design.*
>
> 2.1.9 NISTIR 5802, 1996, *Office of Weights and Measures Quality
> Manual Template.* G. Diane Lee
>
> 2.1.10 Applicable State laws and department policies and guidelines
> (NOTE: include here State statutes which denote the legal status of
> the metrology laboratory).

2.2 Additional References

2.2.1 NIST Special Publication 791, 1994, *State Weights and Measures
Laboratories: State Standards Program Description and Directory.*
Georgia L. Harris

2.2.2 NIST HB 130, 1996, *Uniform Laws and Regulations.* Joan A. Koenig,
Kenneth S. Butcher and Terry L. Grimes

+-----------------------------------+-----------------------------------+
| **References and Definitions**    | **SECTION 2**                     |
|                                   |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. 1 Date: February 1996**    |
+-----------------------------------+-----------------------------------+

NOTE: This quality manual was written using the references listed in
this section. The core of this manual was written following the
guidelines in ISO/IEC Guide 25 and modified to promote a specific
quality assurance program for the laboratory.

2.3 Definitions are contained in Appendix A.

+-----------------------------------+-----------------------------------+
| **Quality Policy**                | **SECTION 3**                     |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. 1 Date: February 1996**    |
+-----------------------------------+-----------------------------------+

**3.0 Quality Policy**

3.1 Policy

> The laboratory conducts all measurements under conditions and by using
> techniques that are conducive to a high degree of reliability and
> follows generally recognized good laboratory practices as noted in
> Appendix H. It is our policy to provide the highest quality
> measurement services attainable, to clients and field staff, through
> continuous improvement of the quality system. Quality in our services
> is a constant effort and focus.

3.2 Tests

> The laboratory conducts tests for the parameters listed in Appendix C
> in accordance with the procedures, practices, and conditions
> (hereafter referred to as \"procedures\") required, recommended,
> and/or approved by the National Institute of Standards and Technology
> (NIST) and/or its affiliated departments, agencies, and organizations
> (see referenced documents, Section 2). The techniques utilized for
> specific tests ensure the accuracy, tolerance, precision, traceability
> and/or uncertainty required for the tests and are within the
> applicable State administrative guidelines and associated safety and
> cost-effective considerations.

3.3 Independence

> Management ensures that the laboratory is independent from any
> commercial, financial, or other pressures which might adversely affect
> the quality of tests and resulting reports. State policy provides
> guidelines to ensure laboratory independence. NOTE: The laboratory
> should reference the appropriate State policy; i.e. where is it found?

3.4 Accreditation

> The laboratory maintains accreditation with the NIST Office of Weights
> and Measures (OWM)(and the NIST National Voluntary Laboratory
> Accreditation Program (NVLAP), if accredited by NVLAP) to demonstrate
> conformance to ISO/IEC Guide 25 (through NIST HB 143 and NIST HB 150).
> A current accreditation certificate is prominently displayed and
> maintained on the wall in the laboratory. The laboratory does not
> issue calibration reports or other reports for nonaccredited
> parameters.
>
> 3.5 Confidentiality
>
> The laboratory maintains the confidentiality and proprietary rights of
> all information including type of work performed and results of tests
> to the extent allowable by State law (NOTE: the laboratory should
> include the specific State law in this statement and document the law
> in Section 2 of this Quality Manual). All laboratory personnel and
> staff are informed of this policy. (See Appendix H, AP No. 1,
> Procedures of Client Confidentiality and Proprietary Rights.)

+-----------------------------------+-----------------------------------+
| **Quality Policy**                | **SECTION 3**                     |
|                                   |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. 1 Date: February 1996**    |
+-----------------------------------+-----------------------------------+

> 3.6 Document Control

3.6.1 General

> A detailed list of controlled documents with revision dates, retention
> periods, and locations is in Appendix N. The procedures for document
> control include information on document control
>
> numbers and designated responsibility. (See procedures list in
> Appendix H, AP No. 3.) Section 12, "Records," lists the records
> maintained by the laboratory, the location of the records and
> retention time.

3.6.2 Authority

The quality manager has the designated authority to modify or update the
Quality Manual. The quality manual is annually reviewed and updated as
needed by the month of September, so that it has been reviewed prior to
the accreditation cycle. The Laboratory Director is responsible for
final approval of all changes made to the quality manual and the revised
document takes effect when signed and dated by the Laboratory Director.

> This quality manual (along with associated appendices and references)
> is available to all laboratory staff and management. Management is
> responsible for providing the documented quality system and ensuring
> that all staff familiarize themselves and comply with the policies and
> procedures established in the manual and associated documentation.
>
> 3.6.3 Controlled Copies
>
> Controlled copies of this quality manual are issued to the director,
> program manager, and NIST OWM and made available to all laboratory
> personnel. All controlled copies are numbered and updated by the
> quality manager whenever changes are made. Recipients of controlled
> copies are issued the revised quality manual with a cover sheet
> identifying updates made to the manual. It is the responsibility of
> the quality manager to ensure that the most current quality manual is
> issued and followed by all laboratory and administrative staff. A list
> of the names, control numbers, and locations of all controlled copies
> is maintained in the laboratory files.
>
> 3.6.4 Uncontrolled Copies
>
> Uncontrolled copies of the quality manual are issued upon request, and
> are not updated unless requests are made.

+-----------------------------------+-----------------------------------+
| **Organization and Management**   | **SECTION 4**                     |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. 1 Date: February 1996**    |
+-----------------------------------+-----------------------------------+

**4.0 Organization and Management**

4.1 Legal Status

> The State metrology laboratory is authorized under State statute XYZ
> (NOTE: enter State statute title, number, and/or article number). NIST
> HB 130, Uniform Laws and Regulations, Uniform Weights and Measures
> Law, Section 12, Powers and Duties of the Director, has been adopted
> by State statute. Section 12(a), which is specific to State metrology
> laboratories, states, \"The director maintains traceability of the
> state standards to the national standards in the possession of the
> National Institute of Standards and Technology\" (Revisions to NIST HB
> 130 will include requirements for accreditation of State metrology
> laboratories as a demonstration of traceability).
>
> 4.2 Organization
>
> The State metrology laboratory is part of the State (NOTE: enter State
> and department of the State that the laboratory is a part of).
> Authority, interrelation, and responsibilities of all laboratory
> personnel are on file in the form of job descriptions contained in
> Appendix M and organizational charts provided in Appendix B. The
> responsibilities of Quality Manager and Technical Manager are assigned
> to designated staff as shown in the organizational chart.

4.3 Responsibility

> NOTE: The following is an example of laboratory personnel
> responsibilities. The State laboratories should document the
> responsibilities of laboratory personnel in this section.
>
> 4.3.1 Director
>
> The Director is responsible for the overall compliance of the
> laboratory to this Quality Manual and is the direct supervisor of the
> State Metrologist.
>
> 4.3.2 Management (Program Manager, however named )
>
> The management of the laboratory:
>
> -implements and enforces the applicable good laboratory practices
> described in reference documents;
>
> -provides resources, adjusts workloads, and provides training
> opportunities for laboratory staff to facilitate completion of
> assigned tasks in a safe work environment consistent with test
> requirements and personnel capabilities; and
>
> -assigns deputies for both the technical and quality managers in the
> case of an absence.

+-----------------------------------+-----------------------------------+
| **Organization and Management**   | **SECTION 4**                     |
|                                   |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. 1 Date: February 1996**    |
+-----------------------------------+-----------------------------------+

> 4.3.3 Technical Manager
>
> The technical manager :

\- is a metrologist who has completed the required level of NIST OWM
training as specified in accreditation requirements for the level at
which the laboratory maintains accreditation;

> -is responsible for the overall administrative and technical
> operations of the laboratory;
>
> -specifies and/or approves all methodologies used;
>
> -implements good laboratory practices by providing instruction and
> training as needed, develops work plans and procedures, and requires
> that these be followed in all day-to-day operations;
>
> -assigns only competent personnel to complete tests;
>
> -attests, by signature, to the validity of all laboratory tests and
> reports (a list of Approved Signatories is maintained in the
> laboratory (see Section 12, "Records"); and
>
> -ensures continued accreditation of the laboratory.
>
> 4.3.4 Quality Manager
>
> The quality manager :
>
> -is a metrologist who has completed the required level of NIST OWM
> training as specified in accreditation requirements for the level at
> which the laboratory maintains accreditation;
>
> -coordinates internal audits of the laboratory in accordance with
> Section 5 of this quality manual;
>
> -maintains, analyzes, and updates statistical data and/or control
> charts;
>
> -participates in available and relevant proficiency tests,
> round-robins, and/or interlaboratory collaborative studies;
>
> -where necessary, identifies, develops, and implements improvement of
> the laboratory measurement capability to meet the requirements of
> NIST, department programs, and laboratory clients;
>
> -maintains the quality manual;
>
> -has direct access to management and to the technical manager.

NOTE: Many state laboratories are limited in staff. These laboratories
are often operated by one person or a part-time person. In these cases,
the responsibilities of both technical and quality manager fall on that
person. Special care and precaution must be taken and documented to
ensure that the quality system and measurements are not adversely
affected by limited laboratory staff.

+-----------------------------------+-----------------------------------+
| **Quality System, Audit and       | **SECTION 5**                     |
| Review**                          |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**5.0 Quality System, Audit and Review**

5.1 The laboratory has established and maintains a quality system
supporting the tests conducted by the laboratory. The quality system is
described in this quality manual, appendices, and applicable sections of
the references named therein. These documents are readily available to
all laboratory staff and serve as the basis for evaluating the
measurement integrity of tests and associated reports. The laboratory
conducts internal audits or periodic checks carried out by or on behalf
of management to ensure that the laboratory\'s policies and procedures
as set out in the quality manual are being followed.

5.2 Quality System

> 5.2.1 The basic elements of the quality system include the use of:
>
> -Qualified personnel for each measurement (see Section 6; Appendices
> L, M);
>
> -Supervision and review by management and senior personnel (see
> Section 4; Appendix B);
>
> -Approved methodology including standard operating procedures, good
> laboratory practices, and good measurement practices (see Section 10;
> Appendix H);
>
> \- Appropriately maintained and calibrated standards, equipment, and
> associated apparatus (see Section 8; Appendices G and F); and
>
> -Environmentally controlled facilities and/or proper accounting of
> relevant environmental factors (see Section 7; Appendices D, E).

5.3 Quality Audits and Review

> 5.3.1 The basic elements of the quality audit and review program
> include:
>
> -Identification of problems which arise as a result of any
> client-discovered errors and/or, discrepant results from the analysis
> of the laboratory test data (see Section 16);
>
> -Evidence from internal audits and statistical control data and/or
> charts. Control charts or other measurement control methods are
> maintained for each of the regular measurement practices (see
> Appendices J, N); and
>
> -Evidence from external audits, participation in measurement assurance
> programs, proficiency tests, round-robins, interlaboratory
> collaborative experiments, and NIST calibrations (see Appendices J, K,
> N).

+-----------------------------------+-----------------------------------+
| **Quality System, Audit and       | **SECTION 5**                     |
| Review**                          |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

> 5.3.3 Review of Accreditation Material
>
> The laboratory submits updated accreditation material annually between
> October 1 and November 15 to NIST OWM for review. Accreditation
> material submitted for review is dependent upon OWM requests and may
> consist of :
>
> -Management Review checklist;
>
> -Uncertainties charts for each parameter, if updated (see Appendix I);
>
> -Weighing Equipment Assessment, if updated (see Appendix O);
>
> -Proficiency Testing Results, if updated (see Appendix K);
>
> -Personnel Training and Competency Log, if updated (see Appendix L);
>
> -NIST HB 143 Appendix C, Self-Assessment Checklist;
>
> -Measurement Control Data: control charts, LAP 26/27/28, and
> surveillance tests (see Appendices J, N); and
>
> -Quality Manual, if updated.
>
> 5.3.4 Internal Audits
>
> Internal audits (self-assessments) are conducted every 6 months (March
> and September) to verify that operations continue to comply with the
> quality system. Auditors are trained in auditing techniques, have
> technical insight concerning the laboratory\'s functions, and are
> (wherever possible) independent of the activity to be audited. When
> audit findings cast doubt on the correctness or validity of the
> laboratory\'s calibration or test results, the laboratory manager
> investigates further and, if warranted, takes immediate action to
> notify (in writing) any clients whose items may have been affected
> (see Appendix N, Document Control).

5.3.5 External Audits

> External audits (on-site assessments) are performed by NIST OWM at
> variable intervals to verify that the laboratory\'s operations,
> facilities, equipment, standards, and staff continue to comply with
> the requirements of NIST HB 143 and this Quality Manual. All external
> and internal audit and accreditation review findings, and any
> corrective actions that arise from them, are promptly settled within
> the agreed time, documented by the quality manager, and maintained in
> the laboratory files.

+-----------------------------------+-----------------------------------+
| **Personnel**                     | **SECTION 6**                     |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**6.0 Personnel**

6.1 Laboratory staff are selected for employment based on professional
qualifications, including education and relevant experience. Staffing is
sufficient to maintain the timely processing of the client workload,
laboratory internal monitoring, quality control, and traceability
activities required for NIST accreditation. Job descriptions for
laboratory personnel are contained in Appendix M (or are on file in the
laboratory).

6.2 Adequately trained staff are a key factor in good measurement.
Laboratory metrologists have the necessary background in the physical
sciences to ensure comprehension of the laboratory tests and operations.
Laboratory management and supervision provide formal training and
on-the-job training for the laboratory staff. NIST training requirements
are noted in Section 6.4. Training is documented and maintained in
Appendix L.

6.3 The laboratory supervisor(s), utilizing staff resources to meet
policy goals:

> 6.3.1 Implements and applies the procedures contained in the
> referenced documents as listed in Section 2;
>
> 6.3.2 Provides ongoing training to ensure proficiency in calibration
> and testing;
>
> 6.3.3 Develops work plan schedules and requires that the staff follow
> the procedures in day-to-day operations; and
>
> 6.3.4 Assigns tasks based on personnel training and verified
> competence.

+-----------------------------------+-----------------------------------+
| **Personnel**                     | **SECTION 6**                     |
|                                   |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

6.4 NIST OWM Training Requirements

> NIST OWM requires and provides training to all State metrology
> laboratories. Laboratory staff meet the training requirements of OWM
> and all training is documented and maintained in the laboratory (see
> Appendix L). Laboratory staff conducting measurements in the following
> specific areas have successfully completed the noted courses and
> assignments:
>
> 6.4.1 Legal Metrology Activities (Tolerance Testing)
>
> -Basic Laboratory Metrology Seminar (2 weeks);
>
> -Basic Laboratory Auditing Program (LAP) problems; and
>
> -Attendance at Regional Measurement Assurance Program meeting
> annually.
>
> 6.4.2 Calibration Testing
>
> -All of the above (6.4.1);
>
> -Intermediate Laboratory Metrology Seminar (1 week); and
>
> -Intermediate LAP problems.
>
> 6.4.3 Advanced Mass or Volume Calibration Testing
>
> -All of the above (6.4.1, 6.4.2);
>
> -Advanced Mass and/or Advanced Volume Measurements Seminar; and
>
> -Advanced LAP problems (consist of advanced measurement control
> program).
>
> 6.4.4 Noncompliance to NIST Training Requirements
>
> Note: In the event that NIST training requirements are not met, or
> trained staff is not available, the laboratory management and
> supervision, as a minimum, ensure that the appropriate seminar is
> scheduled and attended as soon as possible and LAP problems are
> completed within 6 months of attendance. Laboratory management will
> request in writing from OWM a conditional accreditation for legal
> metrology activities. The laboratory does not issue calibration
> reports or other reports for nonaccredited parameters.

+-----------------------------------+-----------------------------------+
| **Laboratory Facilities and       | **SECTION 7**                     |
| Environment**                     |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**7.0 Laboratory Facilities and Environment**

7.1 Facilities and Conditions

> 7.1.1 The laboratory facilities are maintained, where applicable, in
> accordance with NCSL Recommended Practice No. 7. The design of the
> laboratory does not adversely affect the measurement integrity and
> supports good laboratory practices. See Appendix D for a diagram of
> the laboratory facilities.
>
> 7.1.2 The laboratory facilities, calibration and test areas, energy
> sources, lighting, heating, and ventilation facilitate proper
> performance of calibrations and tests. The laboratory ensures that
> dust, electromagnetic interference, humidity, line voltage,
> temperature, sound and vibration levels (i.e., limit use of computer
> types which cause vibration or temperature changes that adversely
> affect the measurement) are appropriate for specific measurement
> results and associated uncertainties.
>
> 7.1.3 Environmental conditions maintained by the laboratory, listed in
> Appendix E, are within the limits recommended in NIST HB 143. The
> environment in the laboratory where testing is performed does not
> invalidate results nor adversely affect the accuracy or uncertainty of
> the measurement. Measurements are not made if environmental conditions
> deviate from those stated. Laboratory staff ensure adequate conditions
> in the facility by items listed below.
>
> 7.1.3.1 Verify that air conditioning, lighting, heating, and
> ventilation are controlled and monitored, to the level needed for each
> type of test.
>
> 7.1.3.2 Maintain good housekeeping practices to promote a clean,
> uncluttered laboratory according to procedures listed in Appendix H,
> AP No. 11.
>
> 7.1.3.3 Have sufficient space to minimize the risk of injury to staff
> and/or damage to standards or equipment due to activities around test
> setup.
>
> 7.1.3.4 Maintain a convenient and efficient work environment with
> effective separation of incompatible activities.
>
> 7.1.3.5 Limit the amount of paper products used or stored in sensitive
> and/or clean areas to prevent dust contamination.

+-----------------------------------+-----------------------------------+
| **Laboratory Facilities and       | **SECTION 7**                     |
| Environment**                     |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

7.2 Environmental Records

7.2.1 Small Mass Calibration Laboratory:

> Environmental conditions are recorded continuously with the use of a
> strip chart recording device which monitors the temperature and
> humidity of the laboratory.
>
> 7.2.2 Mass Tolerance, Volume, Length, Temperature, Frequency, and
> Density Testing Laboratory:
>
> Environmental conditions are recorded continuously with the use of a
> strip chart recording device which monitors the temperature and
> humidity of the laboratory, or
>
> The laboratory maintains a log of environmental conditions completed
> during all testing periods (see Appendix O, Environmental Log form),
> or
>
> Environmental conditions are recorded on all data sheets whenever
> appropriate. Procedures state exceptions to this requirement.
>
> 7.2.3 The laboratory documents deviations and corrective actions when
> environmental conditions are not within conditions specified by the
> laboratory in Appendix E. (See Appendix O, Complaints/ Corrective
> Actions form.)

NOTE: Monitoring devices are periodically verified against accurate and
traceable standards, but are not used to apply corrections that affect
the quality of measurements. Devices which do affect the quality of
measurement are addressed in Section 9.3.3.

+-----------------------------------+-----------------------------------+
| **Standards, Equipment**          | **SECTION 8**                     |
|                                   |                                   |
| **and Associated Apparatus**      | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**8.0 Standards, Equipment, and Associated Apparatus**

8.1 Laboratory standards, equipment, and associated apparatus are
suitable for the correct performance of calibrations and tests and are
maintained in accordance with the requirements of NIST HB 145, equipment
maintenance and operational manuals, and this quality manual to include
protection from dirt, dust, corrosion, and other causes of
deterioration. The technical manager investigates any equipment or
standards which are suspect in contributing to out-of-control conditions
(see Appendix G, Standards List; Appendix F, Equipment List). Records of
corrective actions for discrepancies are maintained in the laboratory
(see Section 12 "Records"; Appendix O, Forms).

> Maintenance and calibration records for equipment and standards
> include (see Section 12, "Records"; Appendix O, Forms) the following
> as appropriate:
>
> 8.1.1 Item name and manufacturer; model, serial, and other
> identification numbers;
>
> 8.1.2 Date and condition of receipt, date placed in service, and
> current location;
>
> 8.1.3 History of calibration, maintenance, malfunction, modification,
> and repair;
>
> 8.1.4 Calibration status and recertification date;
>
> 8.1.5 Identification of any software affecting the calibration and
> quality assurance of the program; and
>
> 8.1.6 Copy of manufacturer\'s instructions, where available.

8.2 Operation and Maintenance

> 8.2.1 Equipment and Associated Apparatus
>
> 8.2.1.1 Laboratory equipment is properly maintained in accordance with
> procedures for calibration, verification, and maintenance (see
> Appendix H, AP No. 14). These procedures are located in the laboratory
> files.
>
> 8.2.1.2 Any item of the equipment which has been subjected to
> overloading or mishandling or which gives suspect results or has been
> shown by verification or otherwise to be defective is taken out of
> service, clearly identified, and whenever possible stored at a
> specified place until it has been repaired and shown by calibration,
> verification, or test to perform satisfactorily. The laboratory
> examines the possible effect of defected equipment on any previous
> calibrations.

+-----------------------------------+-----------------------------------+
| **Standards, Equipment**          | **SECTION 8**                     |
|                                   |                                   |
| **and Associated Apparatus**      | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

> 8.2.1.3 Operation manuals and instructions for proper maintenance of
> equipment are available to the staff and located in the laboratory.
>
> 8.2.1.4 Newly installed equipment and software programs are tested to
> verify that they perform satisfactorily before they are placed into
> service. Documentation of this verification is maintained in the
> laboratory (see Section 12, "Records," and Appendix O, Forms). The
> laboratory maintains procedures for testing newly installed equipment
> (see Appendix H, AP No. 14).
>
> 8.2.1.5 Equipment is used or operated only when in a safe and reliable
> condition, by personnel who have been trained and are qualified.
>
> 8.2.2 Standards (see Section 9, "Measurement Traceability and
> Calibration")
>
> 8.2.2.1 To maintain integrity of the standards, all maintenance
> operations are performed according to documented procedures (see
> Appendix H, AP No. 13) and the laboratory standards are:
>
> -Selected for use according to the level of precision, accuracy, and
> uncertainty required;
>
> -Limited in access and use to trained and authorized laboratory staff
> only;
>
> -Handled and safely stored according to good laboratory practices (see
> Appendix H); and
>
> -Used in round-robin exercises annually, for verification purposes.
>
> 8.2.2.2 Primary standards are calibrated by the National Institute of
> Standards and Technology or by a NIST accredited laboratory and NIST
> calibration reports are maintained in the laboratory files.
>
> 8.2.2.3 Secondary standards are calibrated by comparison to primary
> standards, using calibration procedures of NIST HB 145. Calibration
> reports are maintained in the laboratory files.
>
> 8.2.2.4 Working standards are calibrated by comparison to secondary
> standards using calibration procedures of NIST HB 145. Calibration
> reports are maintained in the laboratory files.

+-----------------------------------+-----------------------------------+
| **Measurement Traceability**      | **SECTION 9**                     |
|                                   |                                   |
| **and Calibration**               | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**9.0 Measurement Traceability and Calibration**

9.1 Policy

> 9.1.1 Standards and measuring and test equipment significantly
> affecting the measurement integrity of tests conducted by the
> laboratory are monitored for stability as part of the measurement
> control program. Standards and equipment are calibrated and/or
> verified before use to ensure the recall or removal from service of
> any equipment or standards that are unreliable or that have exceeded
> the calibration interval if established.

9.2 Measurement Traceability

> 9.2.1 The established program of calibration and verification of
> measuring and test equipment is designed to ensure that the
> measurements made by the laboratory are traceable to national
> standards of measurement. All laboratory reports contain a statement
> that the standards used are traceable to the National Institute of
> Standards and Technology.
>
> 9.2.2 To provide external evidence of traceability, the laboratory
> participates in measurement control programs, proficiency tests, and
> other interlaboratory and collaborative experiments (see Appendices L
> and K).

9.3 Calibration/Verification (See Procedure for Calibration Intervals,
AP No. 13)

> 9.3.1 Standards (Calibration)
>
> 9.3.1.1 Primary standards are calibrated by the National Institute of
> Standards and Technology or by a NIST-accredited laboratory.
>
> 9.3.1.2 Primary standards are continuously monitored by the
> measurement control programs established in the laboratory and are
> under the custody of trained metrologists (Note: According to State
> requirements, if any, document here who maintains custody). These
> standards are generally stable and not subject to change. Any changes
> that occur are generally identified by the laboratory and the NIST OWM
> State audit program in ample time for corrective action.
>
> 9.3.1.3 Standards are recalibrated if there is damage to the standards
> or any significant change is observed in the measurement control
> program.

+-----------------------------------+-----------------------------------+
| **Measurement Traceability**      | **SECTION 9**                     |
|                                   |                                   |
| **and Calibration**               | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

> 9.3.2 Standards (Verification)
>
> 9.3.2.1 Continuous verification of standards, through the measurement
> control program, ensures required measurement integrity of test and
> includes:
>
> -Statistical data from check standards and/or control charts (see
> Appendix J); and
>
> -Results from interlaboratory comparisons and/or proficiency tests
> (see Appendix K).
>
> 9.3.2.2 Measurement assurance procedures for verification of standards
> are maintained in the laboratory files (see Appendix H, AP No. 13)
>
> 9.3.3 Measuring and Test Equipment (M &TE) (Calibration)
>
> 9.3.3.1 Equipment used with nominal values and corrections is
> calibrated by NIST or by a calibration laboratory whose traceability
> to NIST has been validated through an accreditation process. A
> calibration interval is established for the equipment (i.e.,
> environmental equipment, balances).
>
> 9.3.3.2 When appropriate, each item of equipment is labeled, marked,
> or otherwise identified to indicate its calibration status.
>
> -All equipment used with nominal values and corrections is labeled
> indicating the calibration status. Examples of this equipment include
> thermometers, barometers, hygrometers, and balances.
>
> -All equipment used to facilitate comparison between a standard
> artifact and an unknown is labeled \"Used for Comparisons Only - No
> Calibration Required.\"
>
> 9.3.3.3 Procedures for setting and changing M&TE calibration intervals
> are maintained in the laboratory files (see Appendix H, AP No. 14).
>
> 9.3.3.4 Calibration of equipment is conducted at a frequency to ensure
> that the equipment remains in tolerance during its use in the
> laboratory. Frequency of calibration is based on a review of
> calibration, maintenance, and repair history. Reviews are conducted by
> the technical manager and records are maintained with internal audit
> records in the laboratory files.

9.4 Uncertainty of Measurement

> 9.4.1 Where applicable, the *ISO Guide to the Expression of
> Uncertainty in Measurement*, 1993; the G. Harris paper,
> *Implementation of the Guide to the Expression of Uncertainty in
> Measurement for Calibration Laboratories*, 1994; and NIST HB 145,
> 1986, are used as the basis for expression of uncertainty in
> measurement (see Appendix I, Assessment of Uncertainties). Note: NIST
> HB 145 is being revised to meet the new ISO requirements for the
> expression of uncertainty in measurement. The revised document will be
> adopted by the laboratory upon completion.

+-----------------------------------+-----------------------------------+
| **Calibration Test Methods and    | **SECTION 10**                    |
| Procedures**                      |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**10.0 Calibration Test Methods and Procedures**

10.1 The laboratory maintains administrative and measurement-related
procedures in the laboratory files. These procedures are available to
the laboratory staff and are followed to ensure the integrity of
administrative duties, calibrations, and test results (see Appendix H,
Procedures List). Equipment manuals, operating instructions, reference
data, specifications, and tolerance tables relevant to laboratory
calibrations and tests are maintained in an up-to-date file in the
laboratory, and are readily available.

10.2 When NIST-documented procedures are unavailable, the laboratory
uses procedures published in relevant scientific texts or journals from
reputable technical organizations. When documented or published
procedures are unavailable or when deviations from documented procedures
occur, procedures for a specific test are developed, validated, and
agreed to by the client and the laboratory manager. The calibration or
test report states the procedure used. Records regarding departures from
documented policies and procedures or from standard specifications are
initiated by laboratory management and maintained in the laboratory
files (see Section 12, "Records"; Appendix O, Forms). Procedures for
departure from documented policies and procedures are maintained in the
laboratory (see Appendix H, AP No. 15).

10.3 Measurement-Related Procedures

> 10.3.1 The laboratory follows the procedures in NIST HB 145
> (procedures manual) and other documented procedures relevant to
> laboratory tests and related activities. All measurement processes are
> monitored for statistical control (see Appendix H, Measurement
> Procedures List).
>
> 10.3.2 Calibration procedures contain the measurement range and
> tolerance or uncertainty of each item being calibrated or tested. The
> procedures also contain the following:
>
> 10.3.2.1 Generic description of the measurement standards; and
>
> 10.3.2.2 Equipment needed with the required parameter, range,
> tolerances, or uncertainties and specifications.
>
> 10.3.3 Appropriate checks of data, calculations, and test results are
> made by the laboratory staff to ensure that procedures are followed
> and to ensure measurement integrity. All measurement processes are
> monitored for statistical control. Records are maintained regarding
> feedback and corrective action, whenever testing discrepancies are
> detected. (See Section 12, "Records"; Appendix O, Forms.) Procedures
> for feedback and corrective actions are maintained in the laboratory
> (see Appendix H, AP No. 6).

+-----------------------------------+-----------------------------------+
| **Calibration Test Methods and    | **SECTION 10**                    |
| Procedures**                      |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

10.4 Administrative-Related Procedures

10.4.1 Administrative procedures developed by the laboratory comply with
the documented standard operating procedures of NIST HB 145 and are
maintained in the laboratory. The administrative procedures ensure that
the overall operations of the laboratory promote the quality and
integrity of calibration and/or test results and test items.

10.4.2 Procedures are maintained by the technical manager for the
purchase, reception and storage of consumable materials used for the
technical operations of the laboratory (see Appendix H, AP No. 9).

10.5 Computer Software Procedures

> 10.5.1 Where computers are involved in data recording, retrieval,
> processing, calculation, analysis, or reporting, the laboratory
> ensures that:
>
> \- The requirements of this manual are maintained; and
>
> \- Computer software has been documented and verified for use (see
> Section 12, "Records"; Appendix O, Forms).
>
> 10.5.2 Procedures are established to:
>
> -Protect the integrity of stored data;
>
> -Provide limited access to maintain security of the programs in use;

\- Back-up programs and records; and

> -Provide information for revising the software if updates occur.
>
> 10.5.3 Procedures for software documentation and verification are
> maintained by the technical manager and located in the laboratory
> files (see Appendix H, AP No. 8).

+-----------------------------------+-----------------------------------+
| **Handling and Storage of         | **SECTION 11**                    |
| Calibration and Test Items**      |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [1]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**11.0 Handling and Storage of Calibration and Test Items**

11.1 Items received for test or calibration are recorded in a laboratory
work log and assigned a number which uniquely identifies the item during
its stay in the laboratory. Work logs are maintained in the laboratory.
A work order is completed which includes: the item or items received for
test, name of company submitting the test items, and date of receipt.
Work orders are attached to and, if possible, are kept with the test
item during its stay in the laboratory . (See Appendix O, Forms, and
Section 12, "Records.")

11.2 Incoming test items are evaluated by appropriate laboratory staff
to ensure that the appropriate standards, equipment, staff, facilities,
and procedures necessary to perform testing are available. Procedures
for the review of all incoming work are maintained in the laboratory
files (see Appendix H, AP No. 5).

11.3 Prior to testing incoming items, the laboratory communicates to the
client any significant abnormalities including:

> 11.3.1 Departures from required standard conditions and necessary
> preparations;
>
> 11.3.2 Doubt as to the item\'s suitability for calibration or test;
>
> 11.3.3 Nonconformance of the test item with the description provided
> by the client; and
>
> 11.3.4 Unspecified calibration or test requirements.

11.4 The laboratory handles, prepares, and stores test items in its
custody in a safe manner to protect them from loss, deterioration,
damage, and destruction of required chains of evidence. Documented
procedures for the receipt and retention of the calibration items are
maintained in the laboratory files (see Appendix H, AP No. 5).

11.5 Upon completion of calibration or testing, the test items are
safely returned to the client to ensure that the integrity of the
laboratory is preserved at all times (see Appendix H, AP No. 5,
Procedures for Returning Completed Test Items, Including Shipping).

11.6 Calibration or test items to be held secure (for any reason,
including safety, value, to enable check calibrations or test to be
performed later) are stored and secured to protect item condition and
integrity.

+-----------------------------------+-----------------------------------+
| **Records**                       | **SECTION 12**                    |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [3]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**12.0 Records**

12.1 The laboratory ensures the safety and security of records. Records
include those with information required by regulation, or associated
with original test observations, calculations, and reported results.
Measurement data is recorded in permanent form, in bound notebooks, or
on standard forms on file (see Appendix O, Forms). Permanent ink is used
to record the actual data and no erasures or white-outs are made.
Corrections are made to data by drawing a single line through the entry
and initialing the change, with a note as to why the change was made.
Measurement records contain sufficient detail to, if necessary, permit
the repetition of measurements. Records of original data include the
following:

> 12.1.1 Standard Operating Procedure (SOP) used;
>
> 12.1.2 Description of, and reason for, any deviation from the SOP;
>
> 12.1.3 Identity of the personnel making the measurement;
>
> 12.1.4 Identity and description of objects under test;
>
> 12.1.5 Identity of equipment or apparatus used;
>
> 12.1.6 Identity of standards used and reference to traceability;
>
> 12.1.7 Date of test;
>
> 12.1.8 State test number;
>
> 12.1.9 Environmental data during test, when applicable (see Section 7
> "Laboratory Facilities and Environment");
>
> 12.1.10 Work order; and
>
> 12.1.11 Purchase order number, if received.

12.2 Records, including those in computer files, are accessible to
authorized personnel only. Computer files are backed-up for protection
against loss.

12.3 Records maintained by the laboratory are in three categories:
administrative, measurement-related, and process measurement assurance.
The laboratory maintains and retains the following records in the
locations stated for the specified amount of time (Note: State
laboratories should include a statement addressing the specific
retention time of records according to State or laboratory policy):

+-----------------------------------+-----------------------------------+
| **Records**                       | **SECTION 12**                    |
|                                   |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [3]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

  ------------------------------ --------------------- ------------------
  **Administrative**                                   

  **List of Records**            **Location**          **Retention Time**

  Audit                                                

  Complaints/                                          
  Feedback/Corrective Action                           

  Deviations from Accepted                             
  Procedure                                            

  Management Review                                    

  List of Approved Signatories                         

  Subcontractors and Outside                           
  Suppliers                                            

  Personnel Training and                               
  Competency                                           

  Controlled Document                                  
  Distribution List                                    
  ------------------------------ --------------------- ------------------

+------------------------------+---------------------+-----------------+
| **Measurement-Related**      |                     |                 |
+------------------------------+---------------------+-----------------+
| **List of Records**          | **Location**        | **Retention     |
|                              |                     | Time**          |
+------------------------------+---------------------+-----------------+
| Calibration and Test         |                     |                 |
| Reports/Supplements to       |                     |                 |
| Calibration and Test Reports |                     |                 |
+------------------------------+---------------------+-----------------+
| Original Calibration/Test    |                     |                 |
| Data                         |                     |                 |
+------------------------------+---------------------+-----------------+
| Environmental                |                     |                 |
| Conditions/Deviations Log    |                     |                 |
+------------------------------+---------------------+-----------------+
| Calibration and Maintenance  |                     |                 |
|                              |                     |                 |
| (Standards and Equipment)    |                     |                 |
+------------------------------+---------------------+-----------------+
| Software Verification        |                     |                 |
+------------------------------+---------------------+-----------------+
| \[NIST\] Primary Standards   |                     |                 |
| Calibration Reports          |                     |                 |
+------------------------------+---------------------+-----------------+
| Weighing Equipment           |                     |                 |
| Assessment                   |                     |                 |
+------------------------------+---------------------+-----------------+
| Assessment of Uncertainties  |                     |                 |
+------------------------------+---------------------+-----------------+
| Proficiency Test Results     |                     |                 |
+------------------------------+---------------------+-----------------+

+-----------------------------------+-----------------------------------+
| **Records**                       | **SECTION 12**                    |
|                                   |                                   |
|                                   | **Page [3]{.underline} of         |
|                                   | [3]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

  ---------------------------------- ------------------- -----------------
  **Process Measurement Assurance**                      

  **List of Records**                **Location**        **Retention
                                                         Time**

  LAP 26/27 Surveillance                                 

  LAP 28 Surveillance                                    

  Mass Code Surveillance                                 

  Control Charts                                         

  Range Charts                                           
  ---------------------------------- ------------------- -----------------

+-----------------------------------+-----------------------------------+
| **Calibration Certificates and    | **SECTION 13**                    |
| Test Reports**                    |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**13.0 Calibration Certificates and Test Reports**

13.1 The laboratory provides the client with reports of tests that,
prior to final signing by the approved signatories responsible for the
validity of the results, are reviewed to correct inconsistencies in the
report, supporting data, and calculations (see Section 12, "Records" for
location of calibration and test reports).

13.2 The laboratory follows NIST HB 150, Sec. 285.8 for policy regarding
the use of the NVLAP logo, if accredited by NVLAP. The NVLAP logo is
used on calibration and test reports and is accompanied by \"Accredited
by the National Voluntary Laboratory Accreditation Program for the
specific scope of accreditation under Lab Code XXXX,\" if the laboratory
is accredited for that parameter, range, and scope.

13.3 Calibration certificates and test reports include the following
information:

13.3.1 A report title;

13.3.2 Name and address of the laboratory, and location where the test
was conducted if different from the laboratory;

13.3.3 Unique report number on every page of each report which shows the
total number of pages of the report;

13.3.4 Name and address of client;

13.3.5 Item identification including: description, manufacturer, model,
and serial number (where available);

13.3.6 Calibration date;

13.3.7 Condition and characterization of the item (where relevant);

13.3.8 Identification of the test method used;

13.3.9 Deviations, additions, or exclusions to the test method and other
relevant information including environmental conditions existing during
test (when applicable);

> 13.3.10 Tables, graphs, and other supporting information when
> necessary for the interpretation of the report;
>
> 13.3.11 Measurement results, calibration values, a statement of
> uncertainty, and, where appropriate, accuracy and tolerance
> conformity;
>
> 13.3.12 Date of issue and signature of the technical manager,
> metrologist, or other official who accepts responsibility for the
> validity of the results and the content of the report;

+-----------------------------------+-----------------------------------+
| **Calibration Certificates and    | **SECTION 13**                    |
| Test Reports**                    |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [2]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

> 13.3.13 where relevant, a statement that the report relates only to
> the items listed in the report \"at the time of test\";
>
> 13.3.14 Clear identification of reported results of calibrations or
> test if performed by subcontractors;
>
> 13.3.15 Reference to sampling procedures where relevant;
>
> 13.3.16 A statement that the certificate shall not be reproduced
> except in full, without the written approval of the laboratory;
>
> 13.3.17 Statement that the client shall not use the report to claim
> endorsement by NIST, OWM, NVLAP or any agency of the U.S. Government;
>
> 13.3.18 Signature of an approved signatory for all test and
> calibration reports endorsed with the accreditation status or NVLAP
> logo (see Section 12 "Records", List of Approved Signatories);
>
> 13.3.19 Special limitations of use; and
>
> 13.3.20 Traceability statement.

13.4 The laboratory notifies its customers in writing of any events
which cast doubt on the validity of the results given in any calibration
report or amendment to a report.

13.5 Amendments to calibration certificates and test reports after issue
are made in the form of a further document or data transfer that
includes the statement \"Supplement to Calibration Certificate \[or Test
Report\]\". Records of these documents are maintained by the laboratory
staff and located in the laboratory files (see Section 12, \"Records\",
Calibration and Test Reports/Supplements to Calibration and Test
Reports).

+-----------------------------------+-----------------------------------+
| **Subcontracting**                | **SECTION 14**                    |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [1]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**14.0 Subcontracting**

14.1 The laboratory performs calibrations or tests within its documented
capability. The laboratory does not subcontract.

OR

14.2 The laboratory subcontracts in the special circumstances where
technical, safety, or efficiency issues dictate. Subcontracting is only
conducted with OWM and/or NVLAP accredited laboratories, which meet the
requirements of NIST HB 143 and/or NIST HB 150. The laboratory maintains
a list of all subcontracting laboratories and work.

14.3 If the laboratory is NVLAP-accredited and the subcontractor is
NVLAP-accredited, all reports which contain data from subcontracted work
include the following statement:

> \"This report contains data which were produced by a subcontracted
> laboratory ACCREDITED (NVLAP LAB CODE) for the calibration or test
> methods performed."

+-----------------------------------+-----------------------------------+
| **Outside Support Services and    | **SECTION 15**                    |
| Supplies**                        |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [1]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**15.0 Outside Support Services and Supplies**

15.1 The laboratory, where specifications of outside services and
supplies are relevant to the measurement integrity of tests, uses
services and supplies of adequate quality. The laboratory maintains
procedures for the purchase, storage, and evaluation of supplies and
services (see Appendix H, AP No. 9).

15.2 Where assurance of the quality of outside support services or
supplies is unavailable, the laboratory uses these items only after they
have been inspected or otherwise verified for adequate quality. Records
of inspections, verifications, and suppliers are maintained in the
laboratory (see Section 12, "Records").

+-----------------------------------+-----------------------------------+
| **Complaints and Corrective       | **SECTION 16**                    |
| Action**                          |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [1]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**16.0 Complaints and Corrective Action**

16.1 In the event of a complaint, adverse findings during audits, or any
other circumstance which raises doubts concerning the laboratory\'s
competence or compliance with required procedures, the laboratory
ensures that those areas of activity and responsibility involved are
promptly investigated. A resolution of the adverse situation is promptly
sought and, where necessary, retesting is conducted. Procedures for
handling complaints are maintained in the laboratory (see Appendix H, AP
No. 16).

16.2 The laboratory quality manager examines all documents and records
associated with complaints and the laboratory manager investigates
adverse audit findings and other circumstances. This investigation seeks
to identify specific root causes and initiate necessary corrective
action.

16.3 Records of adverse circumstances and the actions taken by the
laboratory to resolve the problem to prevent future occurrences are
maintained (see Section 12, "Records" and Appendix O, Forms).

+-----------------------------------+-----------------------------------+
| **Site Security**                 | **SECTION 17**                    |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [1]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**17 Site Security**

17.1 The laboratory is located within facilities of the State. Security
of the State facilities is the responsibility of the building manager
and State contracted security and is subject to the security
requirements of the weights and Measures department. The laboratory
manager is responsible for security directly related to the laboratory
and designates the specific duties of on-site security to the laboratory
staff. Security of the laboratory premises includes the following:

> 17.1.1 Locking laboratory doors, in specific areas, when not in use;
>
> 17.1.2 Securing all doors and perimeter at the close of the day;
>
> 17.1.3 Notifying building security of disturbances and suspicious
> activity as appropriate;
>
> 17.1.4 Securing entrances to laboratory when disturbance during
> testing affects the measurement integrity; and

17.1.5 Securing all areas where standards and equipment are stored or
maintained.

17.2 Access

17.2.1 Access to and use of all measurement areas is controlled and
defined by the technical manager. The laboratory maintains the current
access list as follows: (NOTE: Replace Area 1 and Area 2 with a specific
measurement area and list the staff (laboratory or support) that has
access to the specific area).

  ----------------- ----------------- ----------------- -----------------
  Access                                                

  Staff             Area 1            Area 2            Computers

  1                 X                 X                 X

  2                                   X                 X

  3                 X                 X                 
  ----------------- ----------------- ----------------- -----------------

> 17.2.2 Laboratory building keys are given to administrative staff
> members and laboratory personnel. Laboratory room keys are only given
> to laboratory personnel.
>
> 17.2.3 Cleaning staff are only allowed supervised access to the
> laboratory during normal working hours.

+-----------------------------------+-----------------------------------+
| **Safety**                        | **SECTION 18**                    |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [1]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

**18.0 Safety**

18.1 Safe working conditions are prerequisite to good laboratory
practices. Laboratory personnel are instructed in safe working practices
and are encouraged to look for hazardous conditions as well as recommend
and implement accident prevention.

18.2 The laboratory maintains a safety manual on file in the laboratory.
The safety manual is available to all laboratory staff and management
and contains all safety regulations associated with the overall
laboratory operations (see Appendix N, Document Control).

18.3 Management provides safe working conditions, complies with safety
regulations and, along with supervisors, assures that the staff comply
with these regulations.

18.4 It is the responsibility of all staff to be familiar with and
comply with all safety guidelines and requirements. The laboratory staff
takes proper precautions in the laboratory as described in the safety
manual.

**Appendices**

+-----------------------------------+-----------------------------------+
| **Definitions**                   | **Appendix A**                    |
|                                   |                                   |
|                                   | **Page [1]{.underline} of         |
|                                   | [3]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

***Accreditation -*** a formal recognition that a laboratory is
competent to carry out specific tests or calibrations or types of tests
or calibrations.

***Calibration -*** a set of operations which establish, under specified
conditions, the relationship between values indicated by a measuring
instrument or measuring system, or values represented by material
measure, and the corresponding known values of a measurand. Also:
comparison of a measurement standard or instrument with another standard
or instrument to detect, correlate, report, or eliminate by adjustment
any inaccuracy of the compared.

***Corrective Action -*** an action taken to eliminate the causes of an
existing deficiency or other undesirable situation in order to prevent
recurrence.

***Deficiency -*** the nonfulfillment of NIST OWM (if appropriate NVLAP)
conditions and/or criteria for accreditation.

***External Audit -*** Appraisal of a calibration or testing laboratory
by an outside body, using specified criteria and checklists to evaluate
compliance for accreditation.

***Good Laboratory Practices (GLP) -*** an acceptable way to perform
some basic operation or activity in a laboratory that is known or
believed to influence the quality of its outputs. GLPs ordinarily are
essentially independent of the measurement techniques used.

***Good Measurement Practices (GMP) -*** an acceptable way to perform
some operation associated with a specific measurement technique that is
known or believed to influence the quality of the measurement.

***Internal Audit -*** the process of self appraisal of a calibration or
testing laboratory using specified criteria and checklists to evaluate
compliance for accreditation; may be used as a quality management review
as well.

***Interlaboratory Comparisons -*** Organization, performance, and
evaluation of calibrations or tests on the same or similar items or
materials by two or more laboratories in accordance with predetermined
conditions.

***Length Laboratory -*** a specific area, within a metrology
laboratory, that is used solely for calibration or tolerance testing of
length standards.

***Mass Laboratory -*** a specific area, within a metrology laboratory,
that is used solely for calibration or tolerance testing of mass
standards or test weights; generally divided into small mass ( 10 kg)
and large mass (\> 10 kg) areas.

***Measurement Assurance -*** a process to ensure adequate measurement
results that may include, but is not limited to: 1) use of good
experimental design principles so that the entire measurement process,
its components, and relevant influence factors can be well
characterized, monitored, and controlled; 2) complete experimental
characterization of the measurement process uncertainty including
statistical variations, contributions from all known or suspected
influence factors, imported uncertainties, and the propagation of
uncertainties throughout the measurement process; and 3) continuously
monitoring the performance and state of statistical control of the
measurement process with proven statistical process control techniques
including the measurement of well-characterized check standards along
with the normal workload and the use of appropriate control charts.

***NVLAP -*** the NIST National Voluntary Laboratory Accreditation
Program

+-----------------------------------+-----------------------------------+
| **Definitions**                   | **Appendix A**                    |
|                                   |                                   |
|                                   | **Page [2]{.underline} of         |
|                                   | [3]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

***On-Site Assessment -*** a formal examination or official inspection
of a calibration or testing laboratory to evaluate its compliance with
specific laboratory accreditation criteria.

***OWM -*** the NIST Office of Weights and Measures (Weights and
Measures Program).

***Preventive Action -*** an action taken to eliminate the causes of a
potential deficiency or other undesirable situation in order to prevent
occurrence.

***Proficiency Testing -*** the determination of laboratory performance
by means of comparing and evaluating calibrations or tests on the same
or similar items or materials by two or more laboratories in accordance
with predetermined conditions.

***Standard, Primary -*** a standard that is designated or widely
acknowledged as having the highest metrological qualities in a specified
field; a substance, object, or scale, the value of which has been
established by a reliable source, and which can be accepted (within
specified limits) without question when used to establish the value of
the same or related property of another similar object or scale. Note
that the primary standard for one user may be a secondary standard for
another.

***Quality -*** the totality of features and characteristics of a
product or service that bear on its ability to satisfy stated or implied
needs.

***Quality Audit -*** a systematic examination or evaluation of the
extent to which an entity is capable of fulfilling specified
requirements; a systematic and independent examination to determine
whether quality activities and related results comply with planned
arrangements, whether these arrangements are implemented effectively and
are suitable to achieve objectives, and whether the quality control
system is operating within acceptable limits.

***Standard, Reference -*** A standard, generally of the highest
metrological quality available at a given location, from which
measurements made at that location are derived.

***RMAP -*** Regional Measurement Assurance Program jointly operated by
OWM and States.

***Standard, Secondary -*** a standard whose value is assigned by
comparison with a primary standard of the same quantity.

***Standard, Working -*** a standard, usually calibrated against a
reference standard, which is used routinely to calibrate or check
material measures or measuring instruments.

***Standard Operating Procedure (SOP) -*** a procedure adopted for
repetitive use when performing a specific measurement or sampling
operation. It may be a standard method or one developed by the user.

+-----------------------------------+-----------------------------------+
| **Definitions**                   | **Appendix A**                    |
|                                   |                                   |
|                                   | **Page [3]{.underline} of         |
|                                   | [3]{.underline}**                 |
|                                   |                                   |
|                                   | **Rev. [1]{.underline} Date:      |
|                                   | February 1996**                   |
+-----------------------------------+-----------------------------------+

***Subcontracting* -** (State metrology laboratories) use of an
accredited State metrology laboratory to perform testing on an artifact
that was received by another State metrology laboratory, where the
results of that testing are included on the report of test issued by the
receiving laboratory.

***Tolerance Testing -*** a measurement operation performed to determine
whether the actual value and uncertainty of a standard, artifact, or
instrument is within a permitted tolerance of its nominal value.

***Traceability -*** the property of a result of a measurement or the
value of a standard whereby it can be related to stated references,
usually national or international standards, through an unbroken chain
of comparisons all having stated

uncertainties. A measurement assurance process is essential to ensure
that the accuracy of the measurement is within the stated limits of
uncertainty.

***Uncertainty of measurement -*** parameter, associated with the result
of a measurement, that characterizes the dispersion of the values that
could reasonably be attributed to the measurand.

***Uncertainty, Type A (evaluation of) -*** Method of evaluation of
uncertainty by the statistical analysis of the measurement process.

***Uncertainty, Type B (evaluation of) -*** Method of evaluation of
uncertainty by means other than the statistical analysis of the
measurement process.

***Verification -*** Confirmation by examination and provision of
evidence that specified requirements have been met.

***Volume Laboratory -*** a specific area, within a metrology
laboratory, that is used solely for calibration or tolerance testing of
volume standards; generally divided into small volume ( 20 L) and large
volume (\> 20 L) areas.

+---------------------------------+------------------------------------+
| **Organizational Chart**        | **Appendix B**                     |
|                                 |                                    |
|                                 | **Page [1]{.underline} of          |
|                                 | [2]{.underline}**                  |
|                                 |                                    |
|                                 | **Rev. [1]{.underline} Date:       |
|                                 | February 1996**                    |
+---------------------------------+------------------------------------+

+---------------------------------+------------------------------------+
| **Organizational Chart**        | **Appendix B**                     |
|                                 |                                    |
|                                 | **Page [2]{.underline} of          |
|                                 | [2]{.underline}**                  |
|                                 |                                    |
|                                 | **Rev. [1]{.underline} Date:       |
|                                 | February 1996**                    |
+---------------------------------+------------------------------------+

+----------------------------------+-----------------------------------+
| **Measurement Parameters**       | **Appendix C**                    |
|                                  |                                   |
|                                  | **Page [1]{.underline} of         |
|                                  | [2]{.underline}**                 |
|                                  |                                   |
|                                  | **Rev. [1]{.underline} Date:      |
|                                  | February 1996**                   |
+----------------------------------+-----------------------------------+

+----------------+---------------------------+------------------------+
| **Parameter**  | **Range/Application**     | **Uncertainty**        |
+================+===========================+========================+
| **Mass**       | laboratory to specify     |                        |
|                | nominal ranges: e.g., 30  |                        |
|                | kg to 1 mg; Echelon II    |                        |
+----------------+---------------------------+------------------------+
| Echelon I,     | ASTM Class 1, 1.1, OIML   | 0.25 at 1 kg, and 1 to |
| Extra-fine     | Class E1, E2              | 5 ppm                  |
| accuracy       |                           |                        |
|                |                           | (\< tolerance)         |
+----------------+---------------------------+------------------------+
| Echelon II,    | ASTM Class 2, 3, OIML     | 1 to 20 ppm            |
| Fine accuracy  | Class F1, F2              |                        |
|                |                           | ( \< ¼ tolerance)      |
+----------------+---------------------------+------------------------+
| Echelon III,   | ASTM Class 4, 5, 6, OIML  | 20 to 1000 ppm (0.1%)  |
| Medium         | Class M1, M2, M3          |                        |
| accuracy       |                           | (\< 1/10 tolerances)   |
|                | NIST Class F,             |                        |
|                | legal/regulatory          |                        |
|                | enforcement               |                        |
+----------------+---------------------------+------------------------+
| **Length**     | laboratory to specify     |                        |
|                | ranges: e.g., 10 cm to 20 |                        |
|                | meter tapes               |                        |
+----------------+---------------------------+------------------------+
| Tapes, bench   | up to 25 meters (100 ft)  | 3 to 5 ppm             |
| method         |                           |                        |
+----------------+---------------------------+------------------------+
| Tapes, tape    | up to 25 meters (100 ft)  | 5 to 10 ppm            |
| method         |                           |                        |
+----------------+---------------------------+------------------------+
| Rules, direct  | up to 45 cm (18 in)       | \< 100 ppm             |
| comparison     |                           |                        |
+----------------+---------------------------+------------------------+
| **Volume**     | laboratory to specify     |                        |
|                | ranges: e.g., 2 liter    |                        |
|                | micropipettes to 2000 ml  |                        |
|                | glass flasks              |                        |
+----------------+---------------------------+------------------------+
| Gravimetric    | syringes, micropipettes,  | 10 to 100 ppm          |
|                | glass standards, and      |                        |
|                | metal provers             |                        |
+----------------+---------------------------+------------------------+
| Volume         | glass standards and metal | \< 1000 ppm (0.1%)     |
| transfer       | provers                   |                        |
+----------------+---------------------------+------------------------+
| *              | laboratory to specify     |                        |
| *Temperature** | type and range: e.g., -10 |                        |
|                | °C to 200 °C; Echelon II  |                        |
+----------------+---------------------------+------------------------+
| I              | SPRTs                     |   0.005 C           |
+----------------+---------------------------+------------------------+
| II             | Thermistors,              | \>  0.005 C to     |
|                | Thermocouples             | 0.05 C                |
+----------------+---------------------------+------------------------+
| III            | Liquid-in-glass           | \>  0.05 C to      |
|                | thermometers              | 0.20 C                |
+----------------+---------------------------+------------------------+
| IV             | Liquid-in-glass, dial     | \>  0.20 C to      |
|                | type, pyrometers          | 1.0 C                 |
+----------------+---------------------------+------------------------+
| V              | infrared sensors,         | \>  1.0 C to   5.0 |
|                | thermographs              | C                     |
+----------------+---------------------------+------------------------+
| **Tuning       | as used for law           | 0.05 mph, estimate     |
| Forks**        | enforcement               | based on               |
|                |                           | interlaboratory tests  |
+----------------+---------------------------+------------------------+
| *              | sugar, syrup, petroleum   | 0.05 mph, estimate     |
| *Hydrometers** |                           | based on               |
|                |                           | interlaboratory test   |
+----------------+---------------------------+------------------------+
| **Time**       | stopwatches used for law  | significantly less     |
|                | enforcement               | than tolerances (2     |
|                |                           | sec.); estimated at    |
|                |                           | 0.1 ppm for a 24 hr    |
|                |                           | test                   |
+----------------+---------------------------+------------------------+

+-----------------------------------+----------------------------------+
| **Measurement Parameters**        | **Appendix C**                   |
|                                   |                                  |
|                                   | **Page [2]{.underline} of        |
|                                   | [2]{.underline}**                |
|                                   |                                  |
|                                   | **Rev. [1]{.underline} Date:     |
|                                   | February 1996**                  |
+-----------------------------------+----------------------------------+

+---------------+------+-------+---------+-------+---------+----------+
| **Grain       |      |       |         |       |         |          |
| Moisture      |      |       |         |       |         |          |
| Testing**     |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| *             | **   | **Low | **      | *     | **      | *        |
| *Parameters** | Meth | Moist | Range** | *High | Range** | *Repeata |
|               | od** | ure** |         | Moist |         | bility** |
| **(types of   |      |       | **\_\_% | ure** | **\_\_% |          |
| grain         |      |       | to      |       | to      |          |
| tested)**     |      |       | \_\_%** |       | \_\_%** |          |
+---------------+------+-------+---------+-------+---------+----------+
| Wheat         |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| Barley        |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| Oats          |      |       |         |       |         |          |
| (Including    |      |       |         |       |         |          |
| Wild oats)    |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| Rye           |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| Triticale     |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| sorghum       |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| soybean       |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| mixed grain   |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| peas          |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| lentils       |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| rice          |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| corn          |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| beans         |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| flaxseed      |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| safflower     |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| sunflower     |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+
| X: Tested     |      |       |         |       |         |          |
|               |      |       |         |       |         |          |
| N: Not Tested |      |       |         |       |         |          |
|               |      |       |         |       |         |          |
| O: Oven       |      |       |         |       |         |          |
| Method        |      |       |         |       |         |          |
|               |      |       |         |       |         |          |
| C: Chemical   |      |       |         |       |         |          |
| Method        |      |       |         |       |         |          |
+---------------+------+-------+---------+-------+---------+----------+

  ----------------------------------- ----------------- ------------------
  Additional Tests or Laboratory                        
  Functions                                             

  Specific Test(s)                    Range of Test     Uncertainty

                                                        

                                                        

                                                        

                                                        
  ----------------------------------- ----------------- ------------------

+-----------------------------+----------------------------------------+
| **Diagram of Facilities**   | **Appendix D**                         |
|                             |                                        |
|                             | **Page [1]{.underline} of              |
|                             | [1]{.underline}**                      |
|                             |                                        |
|                             | **Rev. [1]{.underline} Date: February  |
|                             | 1996**                                 |
+-----------------------------+----------------------------------------+

NOTE: The above diagram is for demonstration only. The State laboratory
should include a diagram of the laboratory in this appendix.

  ----------------------------------- -----------------------------------
  **Laboratory Dimensions**           

  **Laboratory**                      **Dimensions (Length and Width)**

                                      

                                      

                                      

                                      

                                      

                                      

                                      
  ----------------------------------- -----------------------------------

+---------------------------------+------------------------------------+
| **Environmental Conditions**    | **Appendix E**                     |
|                                 |                                    |
|                                 | **Page [1]{.underline} of          |
|                                 | [1]{.underline}**                  |
|                                 |                                    |
|                                 | **Rev. [1]{.underline} Date:       |
|                                 | February 1996**                    |
+---------------------------------+------------------------------------+

  -------------- ----------------- -------------- -------------- ------------
  **Location**   **Environmental                                 
                 Conditions**                                    

                 **Temperature     **Within      **Humidity %** **Within 
                 C**              C**                          %**

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 

                                                                 
  -------------- ----------------- -------------- -------------- ------------

+--------------------------------+-------------------------------------+
| **Equipment and Materials**    | **Appendix F**                      |
|                                |                                     |
|                                | **Page [1]{.underline} of           |
|                                | [2]{.underline}**                   |
|                                |                                     |
|                                | **Rev. [1]{.underline} Date:        |
|                                | February 1996**                     |
+--------------------------------+-------------------------------------+

  ----------------------- -------------------------- ---------------------
  **Measuring Equipment                              
  List**                                             

  **Equipment**           **Model/Serial \#**        **Location**

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     
  ----------------------- -------------------------- ---------------------

  ----------------------- -------------------------- ---------------------
  **Environmental                                    
  Equipment List**                                   

  **Equipment**           **Model/Serial \#**        **Location**

                                                     

                                                     

                                                     

                                                     
  ----------------------- -------------------------- ---------------------

+--------------------------------+-------------------------------------+
| **Equipment and Materials**    | **Appendix F**                      |
|                                |                                     |
|                                | **Page [2]{.underline} of           |
|                                | [2]{.underline}**                   |
|                                |                                     |
|                                | **Rev. [1]{.underline} Date:        |
|                                | February 1996**                     |
+--------------------------------+-------------------------------------+

  ------------------------ ------------------------- --------------------
  **Associated Equipment                             
  and Materials List**                               

  **Equipment**            **Model/Serial \#**       **Location**

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     

                                                     
  ------------------------ ------------------------- --------------------

+--------------------------------+-------------------------------------+
| **Standards and Reference      | **Appendix G**                      |
| Materials**                    |                                     |
|                                | **Page [1]{.underline} of           |
|                                | [2]{.underline}**                   |
|                                |                                     |
|                                | **Rev. [1]{.underline} Date:        |
|                                | February 1996**                     |
+--------------------------------+-------------------------------------+

  ----------- ------------------------ ------------------------ -----------------------
  **Primary                                                     
  Standards                                                     
  List**                                                        

  **Type**    **Item**                 **Metric/Avoirdupois**   **Location**

                                                                

                                                                

                                                                

                                                                

                                                                

                                                                

                                                                

                                                                

                                                                

                                                                

                                                                

                                                                

                                                                
  ----------- ------------------------ ------------------------ -----------------------

  ------------- ------------------------ ------------------------ -----------------------
  **Secondary                                                     
  Standards                                                       
  List**                                                          

  **Type**      **Item**                 **Metric/Avoirdupois**   **Location**

                                                                  

                                                                  

                                                                  
  ------------- ------------------------ ------------------------ -----------------------

  ----------- ------------------------ ------------------------ -----------------------
  **Working                                                     
  Standards                                                     
  List**                                                        

  **Type**    **Item**                 **Metric/Avoirdupois**   **Location**

                                                                

                                                                

                                                                
  ----------- ------------------------ ------------------------ -----------------------

+-------------------------------+--------------------------------------+
| **Standards and Reference     | **Appendix G**                       |
| Materials**                   |                                      |
|                               | **Page [2]{.underline} of            |
|                               | [2]{.underline}**                    |
|                               |                                      |
|                               | **Rev. [1]{.underline} Date:         |
|                               | February 1996**                      |
+-------------------------------+--------------------------------------+

  ----------------------------------------- -----------------------------
  **Reference Materials List**              

  **Item**                                  **Location**

                                            

                                            

                                            

                                            

                                            

                                            

                                            
  ----------------------------------------- -----------------------------

+-------------------------------+--------------------------------------+
| **Procedures List**           | **Appendix H**                       |
|                               |                                      |
|                               | **Page [1]{.underline} of            |
|                               | [4]{.underline}**                    |
|                               |                                      |
|                               | **Rev. [1]{.underline} Date:         |
|                               | February 1996**                      |
+-------------------------------+--------------------------------------+

+--------+-------------------------------------------------------------+
| **Good |                                                             |
| Labo   |                                                             |
| ratory |                                                             |
| Pra    |                                                             |
| ctices |                                                             |
| (NIST  |                                                             |
| HB     |                                                             |
| 145,   |                                                             |
| Ha     |                                                             |
| ndbook |                                                             |
| for    |                                                             |
| the    |                                                             |
| Q      |                                                             |
| uality |                                                             |
| Ass    |                                                             |
| urance |                                                             |
| of     |                                                             |
| Metrol |                                                             |
| ogical |                                                             |
| Mea    |                                                             |
| sureme |                                                             |
| nts)** |                                                             |
+--------+-------------------------------------------------------------+
| *      | **Measurement-Related Procedure**                           |
| *No.** |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Measurement Control for Mass Calibration                  |
| No. 1  |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Minimum Requirement for the Physical Facilities for       |
| No. 2  | > Weights and Measures Laboratory                           |
+--------+-------------------------------------------------------------+
| GLP    | > Care of State Standards                                   |
| No. 3  |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Periodic Recalibration of State Standards                 |
| No. 4  |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Laboratory Administration                                 |
| No. 5  |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Prerequisites for Testing Measurement Standards and       |
| No. 6  | > Equipment                                                 |
+--------+-------------------------------------------------------------+
| GLP    | > Calibration Systems Requirements                          |
| No. 7  |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Sealing of Equipment                                      |
| No. 8  |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Reporting Mass Values and Uncertainties                   |
| No. 9  |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Purity of Water                                           |
| No. 10 |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Painting Weights                                          |
| No. 11 |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Laboratory Records                                        |
| No. 12 |                                                             |
+--------+-------------------------------------------------------------+
| GLP    | > Drying Containers                                         |
| No. 13 |                                                             |
+--------+-------------------------------------------------------------+

+-------------------------------+--------------------------------------+
| **Procedures List**           | **Appendix H**                       |
|                               |                                      |
|                               | **Page [2]{.underline} of            |
|                               | [4]{.underline}**                    |
|                               |                                      |
|                               | **Rev. [1]{.underline} Date:         |
|                               | February 1996**                      |
+-------------------------------+--------------------------------------+

+--------+-------------------------------------------------------------+
| **Good |                                                             |
| Measu  |                                                             |
| rement |                                                             |
| Pra    |                                                             |
| ctices |                                                             |
| (NIST  |                                                             |
| HB     |                                                             |
| 145,   |                                                             |
| Ha     |                                                             |
| ndbook |                                                             |
| for    |                                                             |
| the    |                                                             |
| Q      |                                                             |
| uality |                                                             |
| Ass    |                                                             |
| urance |                                                             |
| of     |                                                             |
| Metrol |                                                             |
| ogical |                                                             |
| Mea    |                                                             |
| sureme |                                                             |
| nts)** |                                                             |
+--------+-------------------------------------------------------------+
| *      | **Measurement-Related Procedure**                           |
| *No.** |                                                             |
+--------+-------------------------------------------------------------+
| GMP    | > Reading Turning Points on an Equal Arm Balance            |
| No. 1  |                                                             |
+--------+-------------------------------------------------------------+
| GMP    | > Reading the Center of the Graduations When Using a        |
| No. 2  | > Microscope                                                |
+--------+-------------------------------------------------------------+
| GMP    | > Method of Reading a Meniscus                              |
| No. 3  |                                                             |
+--------+-------------------------------------------------------------+
| GMP    | > Adjusting the Optical Scale on a Single Pan Mechanical    |
| No. 4  | > Balance                                                   |
+--------+-------------------------------------------------------------+
| GMP    | > Weight Cleaning Procedures                                |
| No. 5  |                                                             |
+--------+-------------------------------------------------------------+
| GMP    | > Cleaning Metal Volumetric Measures                        |
| No. 6  |                                                             |
+--------+-------------------------------------------------------------+
| GMP    | > Cleaning Precision Glassware                              |
| No. 7  |                                                             |
+--------+-------------------------------------------------------------+
| GMP    | > Recommended Form For Reporting Tape Calibrations          |
| No. 8  |                                                             |
+--------+-------------------------------------------------------------+
| GMP    | > Equations of Metallic Tapes                               |
| No. 9  |                                                             |
+--------+-------------------------------------------------------------+
| GMP    | > Weighing Operations                                       |
| No. 10 |                                                             |
+--------+-------------------------------------------------------------+

+------------------------+---------------------------------------------+
| **Procedures List**    | **Appendix H**                              |
|                        |                                             |
|                        | **Page [3]{.underline} of [4]{.underline}** |
|                        |                                             |
|                        | **Rev. [1]{.underline} Date: February       |
|                        | 1996**                                      |
+------------------------+---------------------------------------------+

+-------+--------------------------------------------------------------+
| **Sta |                                                              |
| ndard |                                                              |
| Oper  |                                                              |
| ating |                                                              |
| Proce |                                                              |
| dures |                                                              |
| (NIST |                                                              |
| HB    |                                                              |
| 145,  |                                                              |
| Han   |                                                              |
| dbook |                                                              |
| for   |                                                              |
| the   |                                                              |
| Qu    |                                                              |
| ality |                                                              |
| Assu  |                                                              |
| rance |                                                              |
| of    |                                                              |
| Me    |                                                              |
| trolo |                                                              |
| gical |                                                              |
| Measu |                                                              |
| remen |                                                              |
| ts)** |                                                              |
+-------+--------------------------------------------------------------+
| **    | **Measurement-Related Procedures**                           |
| No.** |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Preparation of Calibration/Test        |
| No. 1 | > Reports                                                    |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Applying Air Buoyancy Corrections      |
| No. 2 |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Weighing by Double Substitution Using  |
| No. 3 | > an Equal-Arm Balance                                       |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Weighing by Double Substitution Using  |
| No. 4 | > a Single Pan Mechanical Balance, Full Electronic Balance,  |
|       | > or a Balance with Digital Indications and Built-in Weights |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for using 3-1 Weighing Design (Double      |
| No. 5 | > Substitution)                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Weighing by Transposition              |
| No. 6 |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Weighing by Single Substitution Using  |
| No. 7 | > a Single Pan Mechanical Balance, a Full Electronic         |
|       | > Balance, or a Balance with Digital Indications and         |
|       | > Built-in Weights                                           |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Tolerance Testing of Mass Standards by |
| No. 8 | > Modified Substitution                                      |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Control Charts for Calibration of Mass |
| No. 9 | > Standards                                                  |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of Rigid Rules             |
| No.   |                                                              |
| 10    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of Metal Tapes, Bench      |
| No.   | > Method                                                     |
| 11    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of Steel Tapes, Tape to    |
| No.   | > Tape Method                                                |
| 12    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of Volumetric Ware Using   |
| No.   | > an Electronic Balance                                      |
| 13    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Gravimetric Calibration of Volumetric  |
| No.   | > Ware Using an Electronic Balance                           |
| 14    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of Intermediate and Large  |
| No.   | > Volume Standards, Gravimetric Method                       |
| 15    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of Measuring Flask, Volume |
| No.   | > Transfer Method                                            |
| 16    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Control Charts for Calibration of      |
| No.   | > Measuring Flask, Volume Transfer Method                    |
| 17    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of Graduated Neck          |
| No.   | > Volumetric Field Standards, Volumetric Transfer Method     |
| 18    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of Large Metal Provers,    |
| No.   | > Volumetric Method                                          |
| 19    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Control Charts for Calibration of      |
| No.   | > Neck-Type Provers, Volumetric Method                       |
| 20    |                                                              |
+-------+--------------------------------------------------------------+
| SOP   | > Recommended SOP for Calibration of LPG Provers             |
| No.   |                                                              |
| 21    |                                                              |
+-------+--------------------------------------------------------------+

+------------------------+---------------------------------------------+
| **Procedures List**    | **Appendix H**                              |
|                        |                                             |
|                        | **Page [4]{.underline} of [4]{.underline}** |
|                        |                                             |
|                        | **Rev. [1]{.underline} Date: February       |
|                        | 1996**                                      |
+------------------------+---------------------------------------------+

+-------+--------------------------------------------------------------+
| **    |                                                              |
| Labor |                                                              |
| atory |                                                              |
| Admi  |                                                              |
| nistr |                                                              |
| ative |                                                              |
| Pr    |                                                              |
| ocedu |                                                              |
| res** |                                                              |
+-------+--------------------------------------------------------------+
| **    | **Procedure**                                                |
| No.** |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Protection of Client Confidentiality and Proprietary       |
| No. 1 | > Rights                                                     |
+-------+--------------------------------------------------------------+
| AP    | Impartial Service                                            |
| No. 2 |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Document Control                                           |
| No. 3 |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Ensuring Traceability                                      |
| No. 4 |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Handling Calibration and Test Items (Incoming inspection   |
| No. 5 | > and review; Review of new incoming work; Receipt,          |
|       | > retention, and return to include work order and work log   |
|       | > instructions and packing and shipping instructions )       |
+-------+--------------------------------------------------------------+
| AP    | > Feedback and Corrective Actions                            |
| No. 6 |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Audits and Reviews (Client notification regarding adverse  |
| No. 7 | > findings)                                                  |
+-------+--------------------------------------------------------------+
| AP    | > Software Data Integrity (Security, access, verification of |
| No. 8 | > new software and protection of stored data)                |
+-------+--------------------------------------------------------------+
| AP    | > Purchase, Storage, and Evaluation of Supplies and Services |
| No. 9 |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Complaints                                                 |
| No.   |                                                              |
| 10    |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Laboratory Housekeeping                                    |
| No.   |                                                              |
| 11    |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Review and Maintenance of Control Charts (Covered in SOP   |
| No.   | > 9, 17, 20)                                                 |
| 12    |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Calibration, Verification, and Maintenance of Standards    |
| No.   |                                                              |
| 13    |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Calibration, Verification, and Maintenance of M&TE (New    |
| No.   | > equipment and calibration intervals)                       |
| 14    |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Departure from Documented Policies and Procedures          |
| No.   |                                                              |
| 15    |                                                              |
+-------+--------------------------------------------------------------+
| AP    | > Investigation of Complaints, Adverse Audit Findings or     |
| No.   | > Discrepancies, and Notifying Clients when Test Results are |
| 16    | > Affected                                                   |
+-------+--------------------------------------------------------------+

+------------------------------------+---------------------------------+
| **Assessment of Uncertainties**    | **Appendix I**                  |
|                                    |                                 |
|                                    | **Page [1]{.underline} of       |
|                                    | [1]{.underline}**               |
|                                    |                                 |
|                                    | **Rev. [1]{.underline} Date:    |
|                                    | February 1996**                 |
+------------------------------------+---------------------------------+

+-----------+--------+---------+--------+---------------+-------------+
| **Unce    |        |         |        |               |             |
| rtainties |        |         |        |               |             |
| Chart for |        |         |        |               |             |
| Me        |        |         |        |               |             |
| asurement |        |         |        |               |             |
| Param     |        |         |        |               |             |
| eter\_\_\ |        |         |        |               |             |
| _\_\_\_\_ |        |         |        |               |             |
| \_\_\_\_\ |        |         |        |               |             |
| _\_\_\_\_ |        |         |        |               |             |
| \_\_\_\_\ |        |         |        |               |             |
| _\_\_\_** |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
| **Range** | **Type | **Type  | **Comb | **Expanded    | *           |
|           | A**    | B**     | ined** | Standard**    | *Comments** |
|           |        |         |        |               |             |
|           | **U    | *       | **U    | **Uncertainty |             |
|           | ncerta | *Uncert | ncerta | (k = 2)**     |             |
|           | inty** | ainty** | inty** |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+
|           |        |         |        |               |             |
+-----------+--------+---------+--------+---------------+-------------+

+-----------------------------+----------------------------------------+
| **Control Charts List**     | **Appendix J**                         |
|                             |                                        |
|                             | **Page [1]{.underline} of              |
|                             | [1]{.underline}**                      |
|                             |                                        |
|                             | **Rev. [1]{.underline} Date: February  |
|                             | 1996**                                 |
+-----------------------------+----------------------------------------+

  --------- -------------------------- ---------------- --------------------
  **No.**   **Mass, Length, or Volume  **Nominal        **Comments**
            Standards Used**           Value**          

  ST96CC1                                               

  ST96CC2                                               

  ST96CC3                                               

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        

                                                        
  --------- -------------------------- ---------------- --------------------

+-------------------------+--------------------------------------------+
| **Proficiency Tests**   | **Appendix K**                             |
|                         |                                            |
|                         | **Page [1]{.underline} of                  |
|                         | [1]{.underline}**                          |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

<table>
<colgroup>
<col style="width: 9%" />
<col style="width: 10%" />
<col style="width: 9%" />
<col style="width: 12%" />
<col style="width: 10%" />
<col style="width: 9%" />
<col style="width: 8%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 14%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="10"><strong>Proficiency Test Results</strong></td>
</tr>
<tr class="even">
<td><strong>Date</strong></td>
<td><strong>Range</strong></td>
<td rowspan="2"><p><strong>Accuracy</strong></p>
<p><strong>Class</strong></p></td>
<td rowspan="2"><p><strong>Coordinating</strong></p>
<p><strong>Organization</strong></p></td>
<td rowspan="2"><p><strong>Procedure</strong></p>
<p><strong>Used</strong></p></td>
<td rowspan="2"><strong>Operator</strong></td>
<td colspan="4"><strong>Results</strong></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td><strong>Passed</strong></td>
<td><p><strong>Passed</strong></p>
<p><strong>with</strong></p>
<p><strong>Concerns</strong></p></td>
<td><strong>Failed</strong></td>
<td><p><strong>Corrective</strong></p>
<p><strong>Action</strong></p>
<p><strong>Follow-Up</strong></p></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>

+-------------------------+--------------------------------------------+
| **Personnel Training    | **Appendix L**                             |
| And Competency**        |                                            |
|                         | **Page [1]{.underline} of                  |
|                         | [1]{.underline}**                          |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

<table style="width:100%;">
<colgroup>
<col style="width: 28%" />
<col style="width: 9%" />
<col style="width: 9%" />
<col style="width: 6%" />
<col style="width: 8%" />
<col style="width: 8%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="10"><strong>Personnel Training and Competency</strong></td>
</tr>
<tr class="even">
<td colspan="10"><p><strong>Name of Staff</strong></p>
<p><strong>Position</strong></p></td>
</tr>
<tr class="odd">
<td rowspan="2"><p><strong>Training Provider</strong></p>
<p><strong>Subject/Topics</strong></p></td>
<td colspan="2"><strong>Training Dates</strong></td>
<td rowspan="2"><strong>Hours</strong></td>
<td colspan="2"><strong>Completed</strong></td>
<td colspan="2"><strong>Staff</strong></td>
<td colspan="2"><strong>Supervisor</strong></td>
</tr>
<tr class="even">
<td><strong>From</strong></td>
<td><strong>To</strong></td>
<td><strong>Yes</strong></td>
<td><strong>No</strong></td>
<td><strong>Initial</strong></td>
<td><strong>Date</strong></td>
<td><strong>Initial</strong></td>
<td><strong>Date</strong></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>

+---------------------------------+------------------------------------+
| **Job Descriptions and/or Duty  | **Appendix M**                     |
| Statements**                    |                                    |
|                                 | **Page [1]{.underline} of          |
|                                 | [3]{.underline}**                  |
|                                 |                                    |
|                                 | **Rev. [1]{.underline} Date:       |
|                                 | February 1996**                    |
+---------------------------------+------------------------------------+

**Job Description: Metrologist**

**Note: Because the responsibilities of the metrologist vary from State
to State, this job description should only be used as a guide. Specific
objectives and tasks should be selected from this list or added as
appropriate.**

Under the direction of the State Director (or Laboratory Supervisor) the
Metrologist is directed to meet the following objectives and perform the
associated tasks.

**Objective - Maintain the State Primary Standards and Measuring
Equipment**

Tasks: 1. Take charge of the primary standards and assure their
safekeeping.

> 2\. Perform periodic maintenance on the primary standards including
> cleaning.
>
> 3\. Perform periodic maintenance on the measuring equipment including
> cleaning and minor adjustments. Assure that instruments such as
> precision balances receive routine preventative maintenance by
> qualified technicians.
>
> 4\. Perform measurements intercomparing the primary standards to
> provide data for control charts. Analyze the control chart data to
> establish repeatability limits for measurements using the measuring
> equipment. The data is also used to identify significant changes in
> the primary standards.
>
> 5\. Arrange for calibration as needed.

**Objective - Maintain the State Working Standards**

Tasks: 1. Take charge of the working standards and assure their
safekeeping.

> 2\. Calibrate (or recalibrate) the working standards against the
> primary standards to maintain their traceability to the NIST.
>
> 3\. Perform periodic maintenance on the working standards including
> cleaning.
>
> 4\. Perform measurements intercomparing the working standards (and
> primary standards) to provide data for control charts. Analyze the
> control chart data to establish repeatability limits for measurements
> using the measuring equipment. The data is also used to identify
> significant changes in the working standards.

+---------------------------------+------------------------------------+
| **Job Descriptions and/or Duty  | **Appendix M**                     |
| Statements**                    |                                    |
|                                 | **Page [2]{.underline} of          |
|                                 | [3]{.underline}**                  |
|                                 |                                    |
|                                 | **Rev. [1]{.underline} Date:       |
|                                 | February 1996**                    |
+---------------------------------+------------------------------------+

**Objective - Test and Calibrate Weights and Measures Field Standards**

Tasks: 1. Schedule the workload for the laboratory. Make assignments for
the work performed by the technicians.

> 2\. Receive field standards submitted for verification. Identify them
> and ensure their safekeeping while in the custody of the laboratory.
>
> 3\. Select the appropriate working standard, test equipment, and test
> method appropriate for the field standards submitted.
>
> 4\. Perform the measurements necessary to certify the standards
> submitted for test. This will also include measurements on check
> standards used in control charts to monitor system performance.
>
> 5\. Document the tests through test worksheets and a formal
> Calibration Report or Report of Test. Ensure that all paperwork is
> correct and ensure that copies are safely maintained for a time period
> defined in the laboratory\'s Quality Manual.
>
> 6\. Ensure that the field standards are safely returned to the custody
> of the person or firm that submitted them.

**Objective - Test and Calibrate Industry Standards**

Tasks: 1. Schedule the workload for the laboratory. Make assignments for
the work performed by the technicians.

> 2\. Receive standards submitted for test. Identify them and ensure
> safekeeping while in the laboratory custody.
>
> 3\. Select the appropriate working or primary standard, test
> equipment, and test method to test the standards submitted.
>
> 4\. Perform the measurements necessary to test the standards submitted
> for test. This will also include measurements on check standards used
> in control charts to monitor system performance.
>
> 5\. Document the tests through test worksheets and a formal
> Calibration Report or Report of Test. Ensure that all paperwork is
> correct and ensure that copies are safely maintained for a time period
> defined in the laboratory\'s Quality Manual.
>
> 6\. Ensure that the standards are safely returned to the custody of
> the person or firm that submitted them.

+---------------------------------+------------------------------------+
| **Job Descriptions and/or Duty  | **Appendix M**                     |
| Statements**                    |                                    |
|                                 | **Page [3]{.underline} of          |
|                                 | [3]{.underline}**                  |
|                                 |                                    |
|                                 | **Rev. [1]{.underline} Date:       |
|                                 | February 1996**                    |
+---------------------------------+------------------------------------+

**Objective - Maintain the Measurement Assurance Programs**

Tasks: 1. Select and calibrate check standards for use in measurement
assurance programs.

> 2\. Perform repeated measurements using the check standards to gather
> data for control charts as needed.
>
> 3\. Construct control charts for each measurement process used in the
> laboratory. Evaluate control limits for estimating measurement
> uncertainties.
>
> 4\. Compare new data points to these control limits to monitor the
> laboratory output.
>
> 5\. Document, investigate, and correct any out-of-control condition.
> Evaluate the potential impact on clients that may have been affected
> by the condition. Notify clients of significant out-of-control
> conditions so that they may take appropriate action.

**Objective - Perform Type Evaluation Examinations (for NTEP)**

Tasks: 1. Schedule the workload of the laboratory.

2\. Receive the devices submitted for test. Identify them and ensure
their safekeeping while in the custody of the laboratory.

> 3\. Select and perform the appropriate tests on the device submitted
> following the procedures in the Type Evaluation Checklists.
>
> 4\. Document the tests through test worksheets and prepare the formal
> Certificate of Conformance document. Ensure that all paperwork is
> correct and ensure that copies are safely maintained for a time period
> defined in the laboratory\'s Quality Manual.
>
> 5\. Ensure that the devices are safely returned to the custody of the
> person or firm that submitted them.

**Objective - Correspondence**

Tasks: 1. Correspond with potential clients regarding the capabilities,
schedules, and requirements of the laboratory.

> 2\. Answer questions regarding metrology, specifications and
> tolerances of standards and measuring equipment, and other related
> activities.
>
> 3\. Provide technical assistance to enforcement officials and other
> clients regarding proper use and maintenance of standards.

+-------------------------------+--------------------------------------+
| **Document Control**          | **Appendix N**                       |
|                               |                                      |
|                               | **Page [1]{.underline} of            |
|                               | [2]{.underline}**                    |
|                               |                                      |
|                               | **Rev. [1]{.underline} Date:         |
|                               | February 1996**                      |
+-------------------------------+--------------------------------------+

  ----------- --------------------- ------------------ ---------------------
  **No.**     **Manuals**           **Responsible for  **Revision Date**
                                    Review**           

  ST96SM-01   Safety Manual                            

  ST96QM-01   Quality Manual                           

  ST96OM-01   Operations Manual                        

                                                       

                                                       

                                                       

                                                       
  ----------- --------------------- ------------------ ---------------------

NOTE: The first 2 digits of the manual control numbers represent the
State; the second 2 digits represent the revision year; the third 2
digits represent the type of manual, e.g., QM = Quality Manual; and the
fourth 2 digits represent the revision number. Controlled documents that
are distributed contain an additional digit representing the
distribution number. Records of the distribution numbers are located in
the laboratory files. Manual numbers are examples only.

  ------------ --------------------- ----------------- ---------------------
  **No.**      **Administrative      **Responsible for **Revision Date**
               Forms**               Review**          

  ST96AF1-01   Management Review                       

  ST96AF2-01   Complaints                              

  ST96AF3-01   Work Orders                             

  ST96AF4-01   Work Logs                               

  ST96AF5-01   Subcontractors &                        
               Outside Suppliers                       

  ST96AF6-01   Personnel Training                      
               and Competency Log                      

  ST96AF7-01   Control Document                        
               Distribution List                       

                                                       

                                                       

                                                       

                                                       
  ------------ --------------------- ----------------- ---------------------

NOTE: The first 2 digits of the form control numbers represent the
State; the second 2 digits represent the revision year; the third 2
digits represent the type of form, e.g., AF = Administrative Form; the
next digit identifies the specific form; and the last two digits
represent the revision number. Form numbers are examples only.

+-------------------------------+--------------------------------------+
| **Document Control**          | **Appendix N**                       |
|                               |                                      |
|                               | **Page [2]{.underline} of            |
|                               | [2]{.underline}**                    |
|                               |                                      |
|                               | **Rev. [1]{.underline} Date:         |
|                               | February 1996**                      |
+-------------------------------+--------------------------------------+

+---------+----------------------+----------------+-------------------+
| **No.** | *                    | **Responsible  | **Revision Date** |
|         | *Measurement-Related | for Review**   |                   |
|         | Forms**              |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Environmental        |                |                   |
| 6MR1-01 | C                    |                |                   |
|         | onditions/Deviations |                |                   |
|         | Log                  |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Calibration,         |                |                   |
| 6MR2-01 | Maintenance,         |                |                   |
|         | Verification Log     |                |                   |
|         |                      |                |                   |
|         | Standards and        |                |                   |
|         | Equipment            |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Weighing Equipment   |                |                   |
| 6MR3-01 | Assessment           |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Assessment of Mass   |                |                   |
| 6MR4-01 | Calibration          |                |                   |
|         | Uncertainties        |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Software             |                |                   |
| 6MR5-01 | Verification         |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Audits               |                |                   |
| 6MR6-01 |                      |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Observation and Data |                |                   |
| 6MR7-01 | Sheet                |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Calibration Report   |                |                   |
| 6MR8-01 |                      |                |                   |
+---------+----------------------+----------------+-------------------+
|         |                      |                |                   |
+---------+----------------------+----------------+-------------------+
| ST9     | Test Report          |                |                   |
| 6MR9-01 |                      |                |                   |
+---------+----------------------+----------------+-------------------+
|         |                      |                |                   |
+---------+----------------------+----------------+-------------------+
|         |                      |                |                   |
+---------+----------------------+----------------+-------------------+

  ------------ ---------------------- ---------------- ---------------------
  **No.**      **Process Measurement  **Responsible    **Revision Date**
               Assurance Forms**      for Review**     

  ST96MA1-01   LAP 26/27                               

  ST96MA2-01   LAP 28                                  

  ST96MA3-01   Proficiency Testing                     
               Results                                 

                                                       

                                                       

                                                       

                                                       

                                                       

                                                       

                                                       

                                                       
  ------------ ---------------------- ---------------- ---------------------

**Forms**

Note: The following are examples of forms that can be used in the
laboratory.

+------------------------+---------------------------------------------+
| **Forms**              | **Appendix O**                              |
|                        |                                             |
|                        | **Page [1]{.underline} of                   |
|                        | [10]{.underline}**                          |
|                        |                                             |
|                        | **Rev. [1]{.underline} Date: February       |
|                        | 1996**                                      |
+------------------------+---------------------------------------------+

<table>
<colgroup>
<col style="width: 28%" />
<col style="width: 9%" />
<col style="width: 9%" />
<col style="width: 6%" />
<col style="width: 9%" />
<col style="width: 9%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 6%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="10"><strong>Personnel Training and Competency</strong></td>
</tr>
<tr class="even">
<td colspan="10"><p><strong>Name of Staff</strong></p>
<p><strong>Position</strong></p></td>
</tr>
<tr class="odd">
<td rowspan="2"><p><strong>Training Provider</strong></p>
<p><strong>Subject/Topics</strong></p></td>
<td colspan="2"><strong>Training Dates</strong></td>
<td rowspan="2"><strong>Hours</strong></td>
<td colspan="2"><strong>Completed</strong></td>
<td colspan="2"><strong>Staff</strong></td>
<td colspan="2"><strong>Supervisor</strong></td>
</tr>
<tr class="even">
<td><strong>From</strong></td>
<td><strong>To</strong></td>
<td><strong>Yes</strong></td>
<td><strong>No</strong></td>
<td><strong>Initial</strong></td>
<td><strong>Date</strong></td>
<td><strong>Initial</strong></td>
<td><strong>Date</strong></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>

  ------------------------------- ------------------------------------- --
  **Form No. ST96AF6-01**         **Rev. Date: February 1996**          

  ------------------------------- ------------------------------------- --

+------------------------+---------------------------------------------+
| **Forms**              | **Appendix O**                              |
|                        |                                             |
|                        | **Page [2]{.underline} of                   |
|                        | [10]{.underline}**                          |
|                        |                                             |
|                        | **Rev. [1]{.underline} Date: February       |
|                        | 1996**                                      |
+------------------------+---------------------------------------------+

  --------------- -------------- ---------------- ------------- ------------------ ------------------ ------------- ------------ ---------------
  **Calibration                                                                                                                  
  And Maintenance                                                                                                                
  Log (Standards                                                                                                                 
  And                                                                                                                            
  Equipment)**                                                                                                                   

  **Standard or   **Date**                        **Condition   **Manufacturer**   **Model/Serial**   **Cal.        **Current    **Comments:
  Equipment**                                     on Receipt**                                        Status/       Location**   (Maintenance,
                                                                                                      Maintenance                Malfunction,
                                                                                                      Date**                     Modification,
                                                                                                                                 Repair)**

                  **Received**   **In-Service**                                                                                  

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 

                                                                                                                                 
  --------------- -------------- ---------------- ------------- ------------------ ------------------ ------------- ------------ ---------------

  ------------------------------------ ----------------------------------
  **Form No. ST96MR2-01**              **Rev. Date: February 1996**

  ------------------------------------ ----------------------------------

+-------------------------+--------------------------------------------+
| **Forms**               | **Appendix O**                             |
|                         |                                            |
|                         | **Page [3]{.underline} of                  |
|                         | [10]{.underline}**                         |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

  ------------------- -------- ---------------- ----------------- ---------- ---------------- -------------- ----------------------
  **Software Program                                                                                         
  Verification**                                                                                             

  **Software          **File   **Manufacturer / **Verification:              **Verification   **Verified by  **Comments**
  Program/Version**   Name /   Developer**      Data Set Runs**              Date**           (Initials)**   
                      File                                                                                   
                      size**                                                                                 

                                                **Pass**          **Fail**                                   

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             

                                                                                                             
  ------------------- -------- ---------------- ----------------- ---------- ---------------- -------------- ----------------------

  ----------------------------------- -----------------------------------
  **Form No. ST96MR5-01**             **Rev. Date: February 1996**

  ----------------------------------- -----------------------------------

+-------------------------+--------------------------------------------+
| **Forms**               | **Appendix O**                             |
|                         |                                            |
|                         | **Page [4]{.underline} of                  |
|                         | [10]{.underline}**                         |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

+-----------+----------+-------+----------+-------+---+---------------+
| *         |          |       |          |       |   |               |
| *Weighing |          |       |          |       |   |               |
| Equipment |          |       |          |       |   |               |
| Ass       |          |       |          |       |   |               |
| essment** |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
| **Item    |          |       |          |       | * |               |
| Info      |          |       |          |       | * |               |
| rmation** |          |       |          |       | A |               |
|           |          |       |          |       | c |               |
|           |          |       |          |       | c |               |
|           |          |       |          |       | e |               |
|           |          |       |          |       | p |               |
|           |          |       |          |       | t |               |
|           |          |       |          |       | e |               |
|           |          |       |          |       | d |               |
|           |          |       |          |       | * |               |
|           |          |       |          |       | * |               |
+-----------+----------+-------+----------+-------+---+---------------+
| **Range** | **Manufa | **Mo  | **       | **    | * | **Comments**  |
|           | cturer** | del** | Method** | Stand | * |               |
|           |          |       |          | ard** | Y | **Attached**  |
|           |          |       |          |       | e |               |
|           |          |       |          | **D   | s |               |
|           |          |       |          | eviat | * |               |
|           |          |       |          | ion** | * |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+
|           |          |       |          |       |   |               |
+-----------+----------+-------+----------+-------+---+---------------+

  ------------------------------------- ---------------------------------
  Form No. ST96MR3-01                   Rev. Date: February 1996

  ------------------------------------- ---------------------------------

+-------------------------+--------------------------------------------+
| **Forms**               | **Appendix O**                             |
|                         |                                            |
|                         | **Page [5]{.underline} of                  |
|                         | [10]{.underline}**                         |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

<table style="width:100%;">
<colgroup>
<col style="width: 6%" />
<col style="width: 11%" />
<col style="width: 9%" />
<col style="width: 12%" />
<col style="width: 10%" />
<col style="width: 9%" />
<col style="width: 8%" />
<col style="width: 8%" />
<col style="width: 7%" />
<col style="width: 14%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="10"><strong>Proficiency Test Results</strong></td>
</tr>
<tr class="even">
<td><strong>Date</strong></td>
<td><strong>Range</strong></td>
<td rowspan="2"><p><strong>Accuracy</strong></p>
<p><strong>Class</strong></p></td>
<td rowspan="2"><p><strong>Coordinating</strong></p>
<p><strong>Organization</strong></p></td>
<td rowspan="2"><p><strong>Procedure</strong></p>
<p><strong>Used</strong></p></td>
<td rowspan="2"><strong>Operator</strong></td>
<td colspan="4"><strong>Results</strong></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td><strong>Passed</strong></td>
<td><p><strong>Passed</strong></p>
<p><strong>with</strong></p>
<p><strong>Concerns</strong></p></td>
<td><strong>Failed</strong></td>
<td><p><strong>Corrective</strong></p>
<p><strong>Action</strong></p>
<p><strong>Follow-Up</strong></p></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>

  ------------------------------------ ----------------------------------
  Form No. ST96MA3-01                  Rev. Date: February 1996

  ------------------------------------ ----------------------------------

+-------------------------+--------------------------------------------+
| **Forms**               | **Appendix O**                             |
|                         |                                            |
|                         | **Page [6]{.underline} of                  |
|                         | [10]{.underline}**                         |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

  ------------- ----------- -------------- -------------------------------------
  Audit Log                                

  Audit         Date        Location of    Audit Findings / Corrective Actions
  Description   Conducted   Audit Report   

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           

                                           
  ------------- ----------- -------------- -------------------------------------

  ------------------------------------- ---------------------------------
  Form No. ST96MR6-01                   Rev. Date: February 1996

  ------------------------------------- ---------------------------------

+-------------------------+--------------------------------------------+
| **Forms**               | **Appendix O**                             |
|                         |                                            |
|                         | **Page [7]{.underline} of                  |
|                         | [10]{.underline}**                         |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

  ------ ---------- ---------- ------------ ----------- -------- ----------- ---------- ---------------
  Work                                                                                  
  Log                                                                                   

  Test   Date       Item (s)   Test         Requested   Date     Date        Date       Comments
  No.    Received   Received   Requested    By          Tested   Completed   Returned   

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        

                                                                                        
  ------ ---------- ---------- ------------ ----------- -------- ----------- ---------- ---------------

  ------------------------------- ---------------------------------------
  Form No. ST96AF4-01             Rev. Date: February 1996

  ------------------------------- ---------------------------------------

+--------------------------+-------------------------------------------+
| **Forms**                | **Appendix O**                            |
|                          |                                           |
|                          | **Page [8]{.underline} of                 |
|                          | [10]{.underline}**                        |
|                          |                                           |
|                          | **Rev. [1]{.underline} Date: February     |
|                          | 1996**                                    |
+--------------------------+-------------------------------------------+

  --------------- ------ ---------- ----------- -----------------------------
  Complaints /                                  
  Corrective                                    
  Action                                        

  Subject of      Date   Response   Reviewed By **Actions Taken / Results**
  Complaint /            Date                   
  Discrepancy                                   

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                

                                                
  --------------- ------ ---------- ----------- -----------------------------

  ---------------------------------- ------------------------------------
  Form No. ST96AF2-01                Rev. Date: February 1996

  ---------------------------------- ------------------------------------

+-------------------------+--------------------------------------------+
| **Forms**               | **Appendix O**                             |
|                         |                                            |
|                         | **Page [9]{.underline} of                  |
|                         | [10]{.underline}**                         |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

+--------------+------+------+-------+------+------+------+----+----+
| E            |      |      |       |      |      |      |    |    |
| nvironmental |      |      |       |      |      |      |    |    |
| Condition    |      |      |       |      |      |      |    |    |
| s/Deviations |      |      |       |      |      |      |    |    |
| Log          |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
| Location     | Date | Time | T     | Wi   | Humi | Wi   | Pr | Wi |
|              |      |      | emper | thin | dity | thin | es | th |
|              |      |      | ature |  C | %    |  %  | su | in |
|              |      |      | C    |      |      |      | re |   |
|              |      |      |       |      |      |      |    |    |
|              |      |      |       |      |      |      | mm | mm |
|              |      |      |       |      |      |      | Hg | Hg |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+
|              |      |      |       |      |      |      |    |    |
+--------------+------+------+-------+------+------+------+----+----+

  --------------------------------- -------------------------------------
  Form No. ST96MR1-01               Rev. Date: February 1996

  --------------------------------- -------------------------------------

+-------------------------+--------------------------------------------+
| **Forms**               | **Appendix O**                             |
|                         |                                            |
|                         | **Page [10]{.underline} of                 |
|                         | [10]{.underline}**                         |
|                         |                                            |
|                         | **Rev. [1]{.underline} Date: February      |
|                         | 1996**                                     |
+-------------------------+--------------------------------------------+

<table>
<colgroup>
<col style="width: 14%" />
<col style="width: 18%" />
<col style="width: 10%" />
<col style="width: 4%" />
<col style="width: 5%" />
<col style="width: 9%" />
<col style="width: 10%" />
<col style="width: 17%" />
<col style="width: 4%" />
<col style="width: 4%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="10">Subcontractors and Outside Suppliers</td>
</tr>
<tr class="even">
<td rowspan="3">State Metrology Laboratory Performing Test</td>
<td rowspan="3">Test Item(s)</td>
<td rowspan="3">Date</td>
<td colspan="2">Laboratory Accredited</td>
<td rowspan="3">Supplier</td>
<td rowspan="3"><p>Type of</p>
<p>Supply</p></td>
<td colspan="3">Verification</td>
</tr>
<tr class="odd">
<td rowspan="2">Yes</td>
<td rowspan="2">No</td>
<td rowspan="2"><p>Type of Verification</p>
<p>performed</p></td>
<td colspan="2">Approved</td>
</tr>
<tr class="even">
<td>Yes</td>
<td>No</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>

  -------------------------------------- --------------------------------
  Form No. ST96AF5-01                    Rev. Date: February 1996

  -------------------------------------- --------------------------------