**Federal Aviation Administration**

***Air Traffic Control Optimum Training Solution (ATCOTS)***

**Section C: Performance Work Statement**

**DRAFT**

**January 2008**

![](media/image1.png){width="2.45in" height="2.4541666666666666in"}

# Table of Contents {#table-of-contents .Like-Heading-1-not-TOC}

[Section C.1: Introduction 1](#introduction)

[C.1.1 Background 1](#background)

[C.1.2 Changing Training Environment 1](#changing-training-environment)

[C.1.3 Current Operations 2](#current-operations)

[C.1.4 FAA Responsibilities 3](#faa-responsibilities)

[C.1.5 ATCOTS Strategy 3](#atcots-strategy)

[C.1.6 Working Relationship 4](#working-relationship)

[Section C.2: Required Services 6](#required-services)

[C.2.1 Support Training Delivery 6](#support-training-delivery)

[C.2.1.1 Qualification Training 6](#qualification-training)

[C.2.1.2 Transfer Training 7](#transfer-training)

[C.2.1.3 Proficiency Training 7](#proficiency-training)

[C.2.1.4 Specialized Training 7](#specialized-training)

[C.2.2 Support Training Development 7](#support-training-development)

[C.2.2.1 Course Development 7](#course-development)

[C.2.2.2 Initial Course Testing 7](#initial-course-testing)

[C.2.2.3 Computer Based Instruction (CBI) Design Support
8](#computer-based-instruction-cbi-design-support)

[C.2.3 Simulator Scenarios 8](#simulator-scenarios)

[C.2.4 Administrative Support 8](#administrative-support)

[C.2.5 National Air Traffic Training Program Support
8](#national-air-traffic-training-program-support)

[C.2.6 Current Environment Analysis 9](#current-environment-analysis)

[C.2.6.1 Training Process Baseline 9](#training-process-baseline)

[C.2.6.2 Training Effectiveness Performance Measures
9](#training-effectiveness-performance-measures)

[C.2.6.3 Developmental Assessments Design
9](#developmental-assessments-design)

[Section C.3: Process Improvements 10](#process-improvements)

[Section C.4: General Requirements 11](#general-requirements)

[C.4.1 Service Provider Personnel 11](#service-provider-personnel)

[C.4.1.1 Training Leads 11](#training-leads)

[C.4.1.2 FAA Academy Lead 11](#faa-academy-lead)

[C.4.1.3 Minimum Personnel Qualifications
11](#minimum-personnel-qualifications)

[C.4.2 Program Management 11](#program-management)

[C.4.3 Transition Management 12](#transition-management)

[C.4.4 Quality Management 13](#quality-management)

[C.4.5 Change Management 13](#change-management)

[C.4.6 Applicable Directives 14](#applicable-directives)

[Section C.5: Government-Furnished Property
17](#government-furnished-property)

[C.5.1 Government-Furnished Facilities
17](#government-furnished-facilities)

[C.5.2 Government-Furnished Equipment
17](#government-furnished-equipment)

[C.5.2.1 Office Equipment 17](#office-equipment)

[C.5.2.2 Simulator Equipment 17](#simulator-equipment)

[C.5.3 Turn-In of Government-Furnished Property
18](#turn-in-of-government-furnished-property)

[C.5.4 Replacement of Government-Furnished Equipment
18](#replacement-of-government-furnished-equipment)

[C.5.5 Government-Furnished Materials
18](#government-furnished-materials)

[C.5.6 Government-Furnished Services 18](#government-furnished-services)

[C.5.6.1 Copier and Printing Services 18](#copier-and-printing-services)

[C.5.6.2 Utilities 18](#utilities)

[C.5.6.3 Communications 19](#communications)

[C.5.6.4 FAA Computer Network Services
19](#faa-computer-network-services)

[C.5.6.5 Custodial Services 19](#custodial-services)

[Section C.6: Contractor-Furnished Property
20](#contractor-furnished-property)

# List of Attachments {#list-of-attachments .Like-Heading-1-not-TOC}

Attachment A:

# Introduction

## Background

The Federal Aviation Administration (FAA) has a responsibility to ensure
that air traffic control specialists (ATCS) continue to provide the
flying public with the high level of safety and professionalism that it
currently enjoys. A well-trained and fully-staffed air traffic control
workforce plays an essential role in fulfilling this responsibility.

The FAA employs more than 14,000 air traffic controllers. They work in
air traffic facilities of varying sizes, safely guiding more than 50,000
aircraft through the system each day. These employees provide air
navigation services to aircraft in the U.S. domestic airspace and in the
24.6 million square miles of international oceanic airspace delegated to
the United States by the International Civil Aviation Organization.

Over the next decade, over 70 percent of this workforce will become
eligible to retire. In order to meet the challenges of this wave of
retirements and the increasing demand for air travel, the FAA will hire
and train more than 15,000 new air traffic controllers over the next 10
years.

FAA's Air Traffic Control Optimum Training Solution (ATCOTS) program
aims to meet this challenge in alignment with its goal of organizational
excellence as stated in FAA's 2007 Flight Plan and the Air Traffic
Organization's Strategy Map. In meeting its objectives and priorities,
ATCOTS will achieve operational excellence by ensuring safety and
aircraft separation (Pathway 1.3), enhance financial discipline by
creating a more cost-efficient air traffic controller training process
(Pathway 2.7), and ensure a viable future by training controllers to
meet FAA's changing needs (Pathway 4.2).

## Changing Training Environment

The environment for air traffic control training is changing due to the
FAA's efforts to improve training and modernize the National Airspace
System to meet future demand. Two ongoing activities will substantially
affect the training environment: the initiative to determine the air
traffic controller competencies and include those competencies in the
training curriculum, and the technological enhancements prescribed by
the Next Generation Air Transportation System (NextGen).

While FAA training has generally focused on technical knowledge, skills,
and abilities (KSA's), the Agency recently completed a study to
determine the behaviors that make an air traffic controller successful.
The resulting competencies will be incorporated into initial
qualification training courses at the FAA Academy for the Terminal and
En Route Service Units. They will also be incorporated into the
curriculum for the Air Traffic Basics course taught at the FAA Academy
and Collegiate Training Initiative (CTI) schools. The FAA estimates that
the competencies will be integrated into these courses over the next two
years. It is envisioned that the competencies will then be incorporated
into field training courses.

NextGen is a wide ranging transformation of the entire national air
transportation system to meet future demands and avoid gridlock in the
sky and on the runways. It aims to move away from legacy ground-based
technologies to a new and more dynamic satellite-based technology. The
goals for NextGen focus on significantly increasing the safety,
security, and capacity of air transportation operations and thereby
improving the overall economic well-being of the country. These benefits
are achieved through a combination of new procedures and advances in the
technology deployed to manage passenger, air cargo, general aviation
(GA), and air traffic operations. The Next Generation Air Transportation
System (NGATS) Vision Briefing (2005) identifies eight key capabilities
needed to achieve these goals:

-   Network-Enabled Information Access

-   Performance-Based Services (now Performance-Based Operations and
    Services)

-   Weather Assimilated into Decision-Making

-   Layered, Adaptive Security

-   Broad-Area Precision Navigation (now Positioning, Navigation, and
    Timing Services)

-   Aircraft Trajectory-Based Operations

-   Equivalent Visual Operations

-   Super-Density Arrival/Departure Operations[^1]

The ATCOTS program will support the FAA effort to incorporate these
activities into the air traffic control training curriculum.

## Current Operations

The training process begins with the recruitment of a new hire, and
continues through three phases: Academy Training, Field Training, and
On-the-Job Training (OJT). New hires attend the FAA Academy for
approximately four months depending on the option, course, and hiring
source. They then proceed to their assigned facilities for Field
Training and OJT, from which point the new hire is referred to as a
"developmental." Field Training is defined as the classroom and
simulator instruction received at the facility. OJT is live training
that occurs when a developmental is directing traffic while working a
position that is connected to the National Airspace System (NAS). The
Field Training and OJT phases occur simultaneously at the facility. The
durations for Field Training and OJT vary depending on the
developmental's service unit, with an average duration of 2.78 years for
an En Route and Oceanic Services developmental and 1.97 years for a
Terminal Services developmental.[^2] During OJT, a developmental's
application of the knowledge and skills required for certification is
assessed during a certification skill-check on an operational position.
Developmentals must pass certification skill checks on operational
positions to reach "Certified Professional Controller," or "CPC" status.

In some cases, there is a significant gap of time in the training
process between Academy and Field Training, as facilities struggle to
meet the workload and staffing demands associated with directing traffic
and training new controllers. In addition, the current FAA hiring and
placement process has necessitated modifications to the new hire
terminal Academy courses. Some new hire terminal controllers are
assigned to high level Air Traffic Control Towers (ATCT) and stand-alone
TRACON facilities. Academy curriculum must be adapted to ensure that the
initial qualification courses provide the appropriate foundation for the
facility assignment.

Two separate contracts currently exist to provide the FAA with training
support -- one provides support to the FAA Academy and the other
provides support to over fifty facilities nationwide. Training under
these contracts is given to new hire controllers and all air traffic
field personnel and includes the following:

-   Managing administrative services relative to instructional services

-   Administering computer-based instruction and developing
    location-specific lessons

-   Developing and maintaining technical training materials

-   Conducting resident Academy qualification and specialized training

-   Supporting classroom and simulation training in the field

-   Providing administrative support for training, at the Academy and in
    the field

In addition to the contract support, the FAA continues to provide
training at the Academy, smaller facilities, and other facilities where
contract support is currently not provided.

## FAA Responsibilities

As outlined in Section C.1.3, the FAA currently employs support
contractors to assist in the design and delivery of both Academy
Training and Field Training. However, the following activities are and
will continue to be outside of the scope of the ATCOTS contractor's
support:

-   Recruiting candidates

-   Hiring candidates

-   Conducting Performance Verification

-   Conducting OJT

-   Credentialing

-   Managing the overall FAA training program

## ATCOTS Strategy

The ATCOTS program seeks to improve the way FAA meets ATC training
needs. The primary goal of the program is to ensure that CPC's have all
the necessary skills and behaviors to perform their jobs effectively.
This performance work statement (PWS) establishes the scope of services
to be provided by a single contractor under a performance-based
contract. The FAA believes that by better leveraging private-sector
resources, it will be able to train controllers at a significantly
reduced cost to the Government, reduce the overall time taken for a
controller to reach CPC status, and improve performance in select
training service parameters. To that end, the FAA plans to award one
performance-based service contract to provide lifecycle ATC technical
training support as described in Section C.2: Required Services.
Continued use of the FAA Academy and Government FTE\'s in Oklahoma City
is mandatory for air traffic controller new hire training from
indoctrination up to and including end of course Performance
Verifications.

An integral part of the scope of this PWS is undefined process
improvements. The FAA anticipates that the contractor will become
increasingly responsible for outcomes of the program. Future process
improvements will be negotiated between the FAA and the contractor and
will result in cost savings and/or increased benefit to the Agency
during the period of performance of the contract. Requirements and
procedures for implementing process improvements are included in Section
C.3 and Section H.33. Data gathering activities will commence after
contract award to facilitate later process improvement proposals.

The FAA's long-term goals for this acquisition are as follows:

-   Improve quality and consistency of training delivered

-   Reduce the total cost to the FAA of all air traffic control training

-   Reduce the total amount of time to the FAA of all air traffic
    control technical training

-   Leverage best practices and innovation to provide comprehensive
    training

-   Develop flexible training that can be adapted to meet changing
    requirements, e.g., the introduction of new technologies and
    procedures

-   Develop flexible training that can be adapted around candidate
    competencies as listed in *Attachment XX: Candidate Competencies*

The program will commence in two stages:

**Stage 1:** Upon the start of ATCOTS, the duties performed by the
contractor will mirror those performed under the current contracts. The
contractor will adhere to the existing processes and training
infrastructure (e.g. the current curriculum and simulators) to ensure a
successful continuity of operations. It is currently planned that no
contractor-initiated changes in training processes or services will
occur during the first year of the contract. As a result, no Process
Improvement Change Proposals (see Section C.3) will be required in the
first year of the contract. However, the FAA would consider Process
Improvement Change Proposals if the change proposed would not negatively
affect the rate of training during that first year. The contractor must
be prepared to commence services at the Academy no later than 30 days
after contract award (i.e., in accordance with the transition
requirements stated herein). The contractor must be prepared to commence
services in the field no later than 90 days after contract award.

**Stage 2:** The consolidation into a single training contract will
provide the chosen contractor a greater ability to holistically examine
the entire lifecycle of air traffic controller training. This will
enable the contractor to better integrate training activities throughout
the training cycle and to suggest ways to improve the training process.
During Stage 2, the contractor will be encouraged to submit proposed
process improvements to the FAA that will assist in achieving the
priorities listed above.

## Working Relationship

The FAA envisions a strong working relationship with the contractor. The
ultimate objective of this relationship is to provide an effective and
efficient ATC training solution that encompasses the entire training
lifecycle. The FAA intends to evaluate the contractor's performance
against PWS requirements and the performance standards. See *Attachment
XX: Performance Requirements Summary* for a list of performance
standards.

# Required Services

This section describes the services that must be performed by the
contractor. The FAA expects the contractor to achieve the outcomes
described in this section and meet the performance standards defined in
the Performance Requirements Summary (PRS). The contractor must provide
all personnel, equipment, materials, supervision, and other items and
services necessary to perform all tasks and functions as defined in this
Performance Work Statement, except for those items furnished by the
Government. The requirements are in five categories: 1) Support Training
Delivery, 2) Support Training Content Development, 3) Administrative
Support, 4) National Air Traffic Training Program Support, and 5)
Current Environment Analysis.

## Support Training Delivery 

The contractor must deliver training as described in the following
sub-sections. The contractor must perform all tasks necessary for course
delivery to include but not be limited to pre-class preparation, class
instruction, grading of tests given as part of the class, and as
requested, assist the FAA in the evaluation and documentation of student
performance. The contractor should reference FAA Order 3120.4 for
definitions of current training categories. In accordance with
*Attachment XX: Performance Requirements Summary*, the FAA intends to
evaluate contractor-conducted training in terms of instruction quality
and trainer performance.

The contractor must adequately train its instructors to teach the
training. . Instructors must be knowledgeable per Section C.3.1.3.
Instructors may be required to take FAA basic instructor training, but
this does not preclude the contractor from training its instructors.

### Qualification Training

Qualification training is defined as training conducted to develop the
knowledge and skills required to qualify specialists for certification
on positions of operation within an air traffic facility. The contractor
must deliver qualification training---both classroom and simulation---to
ATCS new hires.

The contractor must also provide remote pilot operators at the Academy
and in the field to assist in activities within the scope of the
training program. A remote pilot operator is a support position utilized
in certain medium and high fidelity simulation training laboratories and
classrooms that utilizes computer entries and voice responses to
students' instructions to create a realistic training environment.

#### Academy Qualification Training

The contractor must deliver Air Traffic Basics and initial qualification
training courses at the Academy to new hires. For a listing of current
training courses, see *Attachment XX: Air Traffic Control Training
Course Listing*.

#### Field Qualification Training

The contractor must deliver classroom and/or simulation stages of
qualification training in the field as defined in local facility
training directives.

### Transfer Training

#### Transfer Training at the Academy

The contractor must deliver the necessary initial qualification courses
at the Academy to CPCs who transfer from a non-radar site to a site with
radar as defined in FAA Order 3120.4.

#### Transfer Training in the Field

The contractor must deliver transfer training to CPCs who require
site-specific training due to inter- or intra-facility transfers.

### Proficiency Training

Proficiency training is defined as training to maintain and upgrade the
knowledge and skills necessary to apply air traffic procedures in a safe
and efficient manner. The contractor must deliver proficiency training
to CPCs at field facilities. Proficiency training includes supplemental,
remedial, skill enhancement, and refresher training. For a listing of
current training courses, see *Attachment XX: Air Traffic Control
Training Course Listing*.

### Specialized Training 

The contractor must deliver specialized training to CPCs at the FAA
Academy or at other locations specified by the FAA. Specialized training
includes courses such as air traffic facility management, quality
assurance program administration, and cadre facilitator training. For a
listing of current training courses, see *Attachment XX: Air Traffic
Control Training Course Listing*.

## Support Training Development

The contractor must provide support and input into the development and
maintenance of ATC training curriculum. *Attachment XX: Air Traffic
Control Training Course Listing* presents a listing of courses currently
taught to meet the requirements set forth in FAA Order 3120.4. The
contractor must submit a Training Plan (CDRL XX) outlining its
methodology for developing ATC training. Initially, the contractor will
only be responsible for assisting in development of existing courses;
curriculum changes may be initiated by the Contractor via a Process
Improvement Change Proposal (as described in Section C.3) or by the FAA.
The contractor must provide administrative course support and course
evaluation assistance.

### Course Development

As requested, the contractor must provide support and input to the FAA
in the development of new training courses and the refinement of
existing courses at the FAA Academy and field facilities.

When tasked to independently develop curriculum and/or courses, the
contractor must adhere to the most recent version of FAA-STD-028.

### Initial Course Testing

The contractor must conduct pilot or initial course testing, identifying
issues or concerns with training, and obtaining developmental feedback.
The contractor must make necessary adjustments to the training program
as the FAA deems necessary.

### Computer Based Instruction (CBI) Design Support

The contractor must develop and revise CBI courses, reprogram CBI
courses developed by other vendors, and provide technical support for
field facilities.

## Simulator Scenarios 

The contractor must develop scenarios for simulators at the Academy and
in field facilities. Realistic scenarios of varying difficulty must be
scripted by the contractor to achieve skill objectives. Examples of
other simulation training support activities are:

-   Develop and validate simulation scenarios

-   Operate simulation equipment

-   Evaluate and document the performance of CPCs, CPCs in training, and
    developmentals on simulation scenarios

-   Train Remote Pilot Operators to function as pilots, other
    controllers, and adjacent Air Traffic facilities during the conduct
    of simulation exercises

-   Function as Remote Pilot Operators

## Administrative Support

The contractor must provide administrative support for training at the
Academy and in the field. Examples of administrative support activities
that the contractor may provide are as follows:

-   Registration (welcome packets)

-   Coordination for training activities

-   Classroom and laboratory preparation and logistics

-   Material distribution

-   Prepare training related correspondence

-   Prepare training related briefing items and presentations

-   Maintain training records for FAA personnel

-   Enter data in FAA sponsored web-based or electronic data collection
    systems

-   Conduct facility tours

-   Provide support for Aviation Career Days

## National Air Traffic Training Program Support

If requested by the Government, the contractor must assist the Air
Traffic Technical Training and Development Directorate in developing and
carrying out training strategy, processes, studies in areas relating to
or affecting Air Traffic training, and overall program management of the
FAA's Air Traffic Training program.

## Current Environment Analysis

The contractor must perform the necessary tasks to analyze the current
environment and establish benchmarks for the existing training
processes. The contractor must provide all resources required to perform
the actions related to any data gathering activities to create the
deliverables outlined in the following subsections.

### Training Process Baseline

The contractor must study and document the FAA's current training
environment; including processes, curriculum content and training
systems in the Training Baseline Assessment in accordance with (CDRL
XXX). The information gathered should provide a description of the
training objectives and the methods by which the objectives are
delivered. The information should cover all Air Traffic training and
identify any differences for differing type and size of facility. This
deliverable would provide the contractor with the basis to develop any
Process Improvement Change Proposals (see Section C.3). The contractor
must document and deliver its findings to the FAA within three months of
contract award.

### Training Effectiveness Performance Measures

The contractor must use the information gained from its training process
baseline assessment to validate the metrics to measure the effectiveness
of its Stage 1 training services. The contractor must submit a draft of
these metrics for FAA approval within six months of contract award. The
contractor must also use the information gained from its training
process baseline assessment to propose new metrics to measure the
effectiveness of its Stage 2 training services.

### Developmental Assessments Design 

The contractor must design and implement assessments to measure a
developmental's progress in meeting or exceeding the performance
standards of a CPC. *Attachment XX: Controller Performance Standards*
presents a set of guidelines for contractors to follow in the
development of the assessments.

One assessment must be conducted after a developmental's Performance
Verification at the Academy and prior to the developmental entering
field training. An additional assessment(s) must be conducted to gauge
the effectiveness of field training as well as student progress towards
CPC performance standards. Data collected from these assessments will be
used as input to continuously improve and refine the training process.
The post-Academy assessment and any subsequent assessments will not be
in "pass/fail" format and the results will not affect the
developmental's employment status.

The contractor must maintain and update the assessments as needed. The
contractor must submit draft assessments within six months of contract
award. After FAA validation and approval, the contractor must pilot and
implement the assessments. The contractor must administer the
assessments, collect results, and deliver the results to the FAA.

# Process Improvements

The contractor must propose improvements to the training process.
Proposed process improvements should assist the FAA in achieving the
long-term goals listed in Section C.1.5.

For example:  developmentals would stay longer at the FAA Academy and be
trained to a higher level of competence with the expectation that the
developmentals would be prepared to attain CPC status upon 3-6 months of
the arrival at their assigned facility for OJT and certification checks.
 Initial training would still occur at the FAA Academy using a mix of
FAA and contractor personnel, but would be expanded to include site
specific training.

Process Improvement Change Proposals (PICPs) may include suggestions to
be implemented by the FAA or the contractor in areas including but not
limited to: hardware/software modifications, curriculum development,
curriculum delivery, and technology updates.

Other areas that the contractor might propose improvements on are:

-   Individualized developmental training

-   Simulators

-   Different or streamlined approaches to site specific training

-   Web-based training

-   Changes to training curriculum

The contractor must submit a PICP (CDRL 00X) to the FAA for any proposed
changes or modifications to existing training processes, curriculums, or
training systems (e.g., simulation systems). The first PICP must be
submitted for FAA review and approval 12 months after contract award.
The contractor must describe the proposed change, requirements for
successful implementation (e.g., hardware, software, FAA/contractor
labor), transition approach, associated performance metrics, and any
resulting contract modifications. The contractor must receive approval
on the PICP prior to implementing the changes described therein.

# General Requirements

## Service Provider Personnel 

### Training Leads

To facilitate training activities and coordination the contractor must
have training leads to manage contractor training activities for the
following facilities. A lead is not required at a facility if the
contractor does not have any contractor employees at that facility.

-   En-Route: One (1) training lead at each En-Route facility

-   Terminal: One (1) training lead at each TRACON and one per district

-   Air Traffic Control Service Command Center (ATCSCC): One (1)
    training lead at the ATCSCC

### FAA Academy Lead

To facilitate training activities and coordination at the FAA Academy
the contractor must provide an FAA Academy Lead who will be directly
responsible for the day to day management activities of all contractor
employees located at the FAA Academy. The FAA Academy Lead will act as
the contractor point of contact for the FAA designated representative
from AMA-500.

### Minimum Personnel Qualifications

All personnel employed in support of the requirements set forth herein
must meet specified minimum experience and/or education requirements for
their respective position as of the date of their appointment. Such
minimum requirements are laid out for each labor category listed in
*Attachment XX: Minimum Personnel Qualifications*. In general,
contractor personnel must be knowledgeable about current practices in
Air Traffic Control and the current state of the NAS in order to perform
the required duties. The FAA will provide training to the ATCOTS
contractor for any changes or additions to Air Traffic Control processes
or the NAS. Qualifications may also include site-specific requirements.
The FAA reserves the right to review the qualifications of each proposed
contractor employee to ensure that all stated minimum qualifications
established for the position are met.

## Program Management

The contractor must designate a program manager (PM), who will be
responsible for the overall performance of the contract. The name of
this employee and a selected alternate(s), who will act on behalf of the
contractor in the absence of the PM, must be designated in writing and
provided to the FAA. The PM must possess the skills and meet the
requirements listed for key personnel in Section H.

The PM must be the contractor's authorized representative for the
technical and administrative performance of all services required under
this contract. The PM must be the first point of contact for
administrative questions and difficulties that arise related to this
contract. The PM must be the primary contact through which
communications, work assignments, and technical directions flow between
the FAA and the contractor.

The PM must be available during normal hours of operation (8:00 a.m. to
5:00 p.m., EST) to plan, direct, and control the overall management and
operational functions specified herein. The PM must provide the
necessary level of contract management and administrative oversight
necessary to achieve the requirements of this contract. During hours
outside the hours of normal operation, the PM must designate a
representative to fulfill these duties while any ATCOTS training
activities are occurring (e.g. second shift or weekend course
instruction).

The contractor must perform the necessary actions to manage its program.
It must establish a comprehensive Program Management Plan (PMP) (CDRL
XX) describing its approach to managing FAA Air Traffic Control training
support in accordance with the contract. The PMP will provide details on
the contractor's management processes, including nationwide management
of resources, as well as organizational structure and on the roles and
responsibilities of key personnel and teammates. It will also describe
internal and external communication channels, subcontractor management,
risk management, planning and scheduling, and staff training.

The contractor must develop and maintain throughout the life of the
contract a Staffing Plan (CDRL XX). On a monthly basis the contractor
must provide a plan that would describe the contractor's staffing to
meet contract requirements. The plan will contain the contractor's
current "on-board" staffing, staffing requirements, staffing levels for
the previous 90 days, and staffing forecasts for the proceeding 12
months.

The contractor must participate in quarterly program management status
meetings and must prepare monthly status reports (CDRL XX). The
contractor must also be prepared to hold a kick-off meeting within five
days of contract award.

## Transition Management

The contractor must manage the transition from current operations to the
contractor's proposed approach to providing the services required
herein. As part of transition management, the contractor must submit for
FAA approval a Transition Plan (CDRL XX) addressing its approach to
ensure continuity of operations at the contract's commencement and
conclusion.

The contractor's Transition Plan will be expected to meet the following
transition goals:

-   Continue to train the current ATCS pipeline without interruption

-   Minimize transition costs

-   Achieve cost savings as soon as possible

-   Maintain and improve the current service level quantity and quality

The contractor must not assume that incumbent contractor employees will
be available to guide, direct, or specifically orient each contractor
employee. The contractor must cooperate with the incumbent during the
phase-in period and must conform to the Transition Plan as approved by
the FAA.

The contractor must be prepared to hold a transition meeting at a
government-designated facility immediately following the kick-off
meeting. Key personnel and teaming partners must be present and prepared
to present a detailed transition plan.

## Quality Management 

The contractor must ensure the quality and consistency of its training
services. To do so, the contractor must perform quality management
independently of actions taken by the FAA for quality assurance
purposes.

To ensure that the requirements and standards described herein are
achieved at the levels set forth in the performance requirements summary
(*Attachment XX: Performance Requirements Summary*), the contractor must
establish, implement, and maintain a complete quality management
program. As part of its quality management program, the contractor must
submit for FAA approval a Quality Management Plan (DID XX) addressing
its organization, resources, processes, methods, and tools for:

-   Collecting and analyzing performance data

-   Tracking, documenting, and reporting performance for all functions
    and services

-   Identifying non-compliance of the requirements of the PWS and the
    performance objectives of the performance requirements summary

-   Identifying, developing, and implementing preventive, corrective,
    and remedial actions on a systemic and individual basis for
    identified performance deficiencies in a timely fashion, as
    determined by the FAA.

-   Identifying and meeting customer needs

-   Monitoring satisfaction

-   Implementing customer service improvements

## Change Management

In the event that an FAA- or contractor-initiated change impacts the air
traffic controller training program, the contractor must develop a
change management strategy demonstrating how the contractor proposes to
prepare for, manage, and reinforce the change so that it is implemented
successfully. Preparing for change may involve, but is not limited to,
readiness assessment, obstacle identification, development of mitigation
strategies, and outreach. Managing change may involve, but is not
limited to, planning, training, communication, implementation support,
and outreach. Reinforcing change may involve, but is not limited to,
coaching, performance evaluation, and outreach.

Upon notification of an approved change to the air traffic controller
training program, the contractor must submit its change management
strategy to the FAA for approval. Each change management strategy must
be given in detail commensurate with the scope and magnitude of the
change. Once the FAA has approved the change management strategy, the
contractor must implement it in accordance with the agreed terms.

At a minimum, each change management strategy must include the
following:

-   An assessment and analysis of the potential obstacles to successful
    implementation of the change

-   A communication plan detailing the nature, timeline, and extent of
    information dissemination across the FAA

-   Proposed timeline for implementation of the change

-   Proposed methodology for ensuring that the change is incorporated as
    completely and expeditiously as possible

## Applicable Directives 

Certain ATC training activities described herein are subject to
overarching guidance and regulations established by the FAA. Directives
applicable to the training services set forth herein are listed below
and may be requested from the contracting officer (CO) or contracting
officer's technical representative (COTR). Notification of updates will
be provided to the contractor as they occur. The contractor must adhere
to relevant policies and procedures emanating from, but not limited to:

  -------------------------------------------------------------------------
  **Document   **No./Version**   **Title**
  Type**                         
  ------------ ----------------- ------------------------------------------
  FAA Order    1110.125          Accountability Board

  FAA Order    1370.79           Internet Use Policy

  FAA Order    1370.82           Information Systems Security Program

  DOT Order    1600.25D          FAA Identification Media

  FAA Order    8040.4            Safety Management System

  FAA Order                      Federal Aviation Administration Travel
                                 Policy

  FAA Order    1600.1E           Appendix 9, Investigating Contractor
                                 Employees

  FAA Order    3120.4            Air Traffic Technical Training

  FAA Order    3900.19           Safety/OSHA

  FAA Order    3900.47           Smoking Restrictions in FAA-Controlled or
                                 Occupied Space

  FAA Order    5200.7            Airfield Driver Training for FAA Employees

  AC Memo      (Replaces FAA     FAA Academy Guidelines for the
               Order 3000.18D)   Development, Delivery, and Evaluation of
                                 Training

  AC Order     1600.18G          Parking and Traffic at the Aeronautical
                                 Center

  AC Order     1720.4D           Printing and Duplicating Services

  AC Order     3710.10D          Instructor/Student Relationships

  AC Memo      HROI/AHR          Human Resources Operating Instructions

  AC Memo                        FAA Academy Smoking Policy

  AC Memo                        Aeronautical Center Desk-Top Paper
                                 Recycling Program

  AC Memo      Mgmt Directive    Equal Employment Opportunity
               715               

  FAA Order    1600.1            FAA Personnel Security Program

  FAA Order    1600.72           Contractor and Industrial Security Program

  FAA Order    1600.73           Contractor and Industrial Security Program
                                 Operating Procedures

  FAA Order    3000.22           Air Traffic Services Training

  FAA Order    7110.65           Air Traffic Control

  FAA Order    7210.3            Facility Operation/Administration

  FAA Order    7210.56           Quality Assurance

  FAA Order    7230.16           Pilot Education Program; Operation
                                 Raincheck
  -------------------------------------------------------------------------

# Government-Furnished Property 

The contractor must use Government-furnished property (GFP) solely for
purposes related to the execution of work required within the scope of
this PWS. Ownership of all GFP resides and will continue to reside in
the FAA. The FAA will maintain all government furnished property.

## Government-Furnished Facilities

The FAA will provide the contractor with access to facilities required
to perform the services required herein, including associated utilities
and custodial services. For the purpose of this PWS, the term
"facilities" includes work space, workstations, desks, chairs, filing
cabinetry, and other appropriate office furnishings needed for the
execution of services. Facilities will include office space for
contractor personnel and allow for the use of classroom and simulator
areas for ATC developmentals. The FAA will retain ownership of all field
facility simulation labs and equipment, as well as all rooms in FAA
field facilities.

The FAA will jointly use facilities such as classrooms and simulators.
The FAA will be responsible for scheduling of these facilities.

The contractor must not make any alterations to Government-furnished
facilities except with prior written approval from the CO or COTR. Upon
vacating Government-furnished facilities, the contractor must restore
such facilities to their original condition, considering any approved
alterations and normal wear and tear, at no direct cost to the
Government.

In accordance with FAA policies regarding utilization and distribution
of government keys and access cards, certain FAA employees will be
provided master (or sub-master) keys which open all doors utilizing a
key number within their allocated group (or sub-group).

## Government-Furnished Equipment

### Office Equipment

The FAA will provide the contractor with appropriate office computer
hardware and software required to provide the services as defined
herein. Contractor personnel must not install, uninstall, move, or
modify any hardware or software on any FAA computer without prior
approval from the CO or COTR. For use at FAA facilities, where available
and where appropriate, the FAA will furnish overhead projectors,
projectors, and standard audiovisual and presentation equipment for
training purposes.

### Simulator Equipment

The FAA will provide the contractor with access to appropriate
simulation equipment, including hardware and software, required to
provide the services as defined in Section C.2 herein. Simulator
equipment includes both high-technology and basic ATC equipment
simulators, ranging from sophisticated visual tower simulators to
standard flight strip printers. The contractor must use such equipment
in the delivery of training.

## Turn-In of Government-Furnished Property

When GFP is beyond economical repair due to normal wear and tear as
determined by the FAA, or otherwise no longer required by the
contractor, the property must be returned to the FAA. The contractor
must identify unserviceable equipment, and request requisition of new
equipment or service order/repair. The contractor must notify the FAA of
issues relating to serviceable equipment that impacts its ability to
meet the requirements of the contract. Turn-in of Government-furnished
equipment (GFE) must not relieve the contractor of responsibility for
full performance of contracted requirements.

## Replacement of Government-Furnished Equipment

The contractor must replace any GFE, at no cost to the FAA, if damaged
beyond economical repair due to the contractor's negligence. Title to
such replaced equipment must be vested in the FAA.

## Government-Furnished Materials

Except for those supplies and materials specific to the contractor such
as pre-printed stationery, the FAA will maintain and distribute, as
available, all supplies and materials typically required in the course
of normal performance under this PWS. The contractor must review,
identify, and recommend to the FAA the purchase of any additional
property or services necessary to perform the work requirements. In the
event that supplies or materials are not available, the contractor may
submit requests to the FAA, but the FAA reserves the right to reject the
request. The contractor may elect to provide supplies that are not
available through the FAA and that the FAA declines to purchase.
Nonetheless, no direct charge to this contract must result from such an
election unless the charge is expressly approved by the CO or COTR prior
to the costs being incurred. All Government-furnished materials and
supplies are for use only in connection with this PWS and may not be
removed from FAA locations unless approved by the CO or COTR. At the
conclusion of service under this contract, the contractor must return
all residual inventories to the FAA.

## Government-Furnished Services

The FAA will provide the services described below to facilitate the
contractor's performance. Government-furnished services must be used
only for performance of work under this contract.

### Copier and Printing Services 

The FAA will provide access to existing copiers in Government-furnished
facilities for official and routine use by the contractor. The FAA will
also make available to the contractor FAA printing services for the
production of training-related materials.

### Utilities 

The FAA will furnish utilities from existing outlets in
Government-furnished facilities. As a user, the contractor must comply
with and share in established Administration procedures, regulations,
and goals for the use and conservation of such utilities.

### Communications

The FAA will provide for official business only telephones and telephone
service in Government-furnished facilities. The contractor must be
responsible for other telecommunication equipment not furnished by the
FAA such as pagers and mobile phones.

### FAA Computer Network Services

The FAA maintains a computer network connecting work areas at MMAC and
Field Training locations. FAA will furnish contractor personnel with
access to FAA's computer network in their normal work area, including
e-mail and Internet access. Contractor personnel must not connect any
computer equipment to the FAA network without prior authorization from
the COTR. The contractor must ensure that all account use complies with
FAA use restrictions and that accounts are used solely for the purposes
of work under this contract.

The contractor must adhere to all FAA intranet, internet, and network
policies and orders. Misuse of FAA-furnished computer equipment and/or
computer network by the contractor will result in corrective action by
the FAA.

### Custodial Services

The FAA will provide custodial services in Government-furnished
facilities to the same extent routinely provided in other FAA
facilities, including emptying wastebaskets and vacuuming carpets. FAA
provision of custodial services does not relieve the contractor of
responsibility for maintaining a neat and orderly workspace in
Government-furnished facilities.

# Contractor-Furnished Property

The contractor must furnish all property and services not specifically
identified as Government-furnished in Section C.5 of this PWS that the
contractor deems necessary to perform the work requirements described
herein.

[^1]: From "Concept of Operations for the Next Generation Air
    Transportation System," Joint Planning and Development Office.
    http://www.jpdo.gov/library/NextGen_v2.0.pdf

[^2]: These figures do not include the average of four months at the
    Academy. Durations obtained from the FAA National Training Database