**CONTENTS**

**EDUCATION END PRODUCT CODES FOR**

**QUANTITATIVE MEASUREMENT**

SECTION PAGE

I. Authorization Activities A-1

II\. Education Services Activities A-8

**EDUCATION END PRODUCT CODES FOR**

**QUANTITATIVE MEASUREMENT**

**Section I. AUTHORIZATION ACTIVITIES**

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **200, 220,     | **1. General**                                     |
| 240, 260**      |                                                    |
|                 | a\. EPC (End Product Code) 200 applies to chapters |
| **Original      | 30 and 34 of title 38, U.S.C. (United States       |
| Actions**       | Code). EPC 220 applies to chapter 32 of title 38,  |
|                 | U.S.C. and Section 903 of Public Law 96-342. EPC   |
|                 | 240 applies to chapter 35 of title 38, U.S.C. EPC  |
|                 | 260 applies to chapter 1606 of title 10, U.S.C.    |
|                 |                                                    |
|                 | b\. Issue is the determination of the claimant\'s  |
|                 | basic eligibility, or the determination that the   |
|                 | claimant is not eligible, in response to the       |
|                 | original formal claim for benefits under a         |
|                 | specific program. Claim each of these end products |
|                 | only once for each claimant.                       |
|                 |                                                    |
|                 | **2. Final Disposition**                           |
|                 |                                                    |
|                 | a\. When all issues raised by the claim have been  |
|                 | adjudicated and the original certificate of        |
|                 | eligibility has been issued or the original award  |
|                 | has been processed.                                |
|                 |                                                    |
|                 | *NOTE 1: Counseling can be provided only to        |
|                 | claimants who have basic eligibility for an        |
|                 | educational benefit. When counseling is the only   |
|                 | issue requested on the original application, make  |
|                 | a determination of basic eligibility. If the       |
|                 | claimant is eligible, issue a certificate of       |
|                 | eligibility at the same time you refer the         |
|                 | approved counseling request to VR&C (Vocational    |
|                 | Rehabilitation and Counseling).*                   |
|                 |                                                    |
|                 | *NOTE 2: Record the issuance of a duplicate        |
|                 | certificate of eligibility as EPC 400.*            |
|                 |                                                    |
|                 | b\. When the claim has been disallowed because     |
|                 | basic eligibility does not exist, or when the      |
|                 | claimant has failed to prosecute the claim or has  |
|                 | withdrawn the claim.                               |
+-----------------+----------------------------------------------------+
| **210, 230,     | **1. General**                                     |
| 250, 280**      |                                                    |
|                 | a\. EPC 210 applies to chapters 30 and 34. EPC 230 |
| **Supplemental  | applies to chapter 32 and Section 903. EPC 250     |
| Actions**       | applies to chapter 35. EPC 280 applies to chapter  |
|                 | 1606. The issues to which these EPCs apply are:    |
|                 |                                                    |
|                 | \(1\) Supplemental applications involving a change |
|                 | of facility or program, and reentrance into        |
|                 | previously approved programs, including those      |
|                 | instances where the prior enrollment was           |
|                 | terminated by reason of unsatisfactory progress,   |
|                 | conduct or attendance.                             |
|                 |                                                    |
|                 | \(2\) Training time changes and terminations of    |
|                 | training, including those involving mitigating     |
|                 | circumstances.                                     |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **210, 230,     | \(3\) Applications for entitlement restoration,    |
| 250, 280**      | tutorial assistance, out‑of‑system adjustments,    |
|                 | incarcerated claimants, and all other changes of   |
| **Supplemental  | status.                                            |
| Actions**       |                                                    |
|                 | \(4\) Requests for counseling only which are       |
| **(Continued)** | received after basic eligibility has been          |
|                 | established.                                       |
|                 |                                                    |
|                 | \(5\) Determination of entitlement of the veteran  |
|                 | and his/her dependents to benefits based upon      |
|                 | relationship and/or dependency; and adjustments in |
|                 | running awards due to birth, death, marriage,      |
|                 | remarriage, divorce, and beginning or termination  |
|                 | of school attendance by children over age 18.      |
|                 |                                                    |
|                 | \(6\) Claims for extension of delimiting date,     |
|                 | including those requested because of a disability  |
|                 | which precluded training. When a disability which  |
|                 | precluded training is claimed, the issue involved  |
|                 | includes establishing the existence or absence of  |
|                 | a physical or mental disability. It must be        |
|                 | established that the disability precluded training |
|                 | before the claimant reached his or her delimiting  |
|                 | date, and that the disability is not the result of |
|                 | the claimant\'s own willful misconduct. If         |
|                 | existence of a precluding disability is found, the |
|                 | issue includes establishing the length of the      |
|                 | period of extension and, by claimant\'s election,  |
|                 | the beginning date of the extended period.         |
|                 |                                                    |
|                 | *NOTE: When the rating activity is involved in the |
|                 | establishment of a qualifying disability, a        |
|                 | separate C&P (Compensation and Pension) EPC will   |
|                 | apply to that determination. See M21-4, Appendix   |
|                 | C, EPC 290. The appropriate education EPC will     |
|                 | remain pending simultaneously until the rating     |
|                 | action is completed.*                              |
|                 |                                                    |
|                 | \(7\) Formal administrative error decisions. (For  |
|                 | other error corrections, see EPC 930.)             |
|                 |                                                    |
|                 | \(8\) Determination of a claimant\'s eligibility   |
|                 | for, and the amount of, an education loan; or      |
|                 | determination that the claimant is not eligible    |
|                 | for such a loan.                                   |
|                 |                                                    |
|                 | \(9\) Independent determinations of eligibility    |
|                 | relating to competency or incompetency,            |
|                 | guardianship or fiduciary matters, elections,      |
|                 | waivers, or benefits under other VA programs or    |
|                 | provided by other Government or State agencies.    |
|                 |                                                    |
|                 | b\. EPC 210 does not include award adjustments     |
|                 | which do not change the rate or amount of payment, |
|                 | entitlement charge, or eligibility status, except  |
|                 | those involving a change in the number of credit   |
|                 | or clock hours. EPCs 230, 250, and 280 do not      |
|                 | include any award adjustments which do not change  |
|                 | the rate or amount of payment, entitlement charge, |
|                 | or eligibility status. (See EPC 930.)              |
|                 |                                                    |
|                 | **2. Appellate Action**                            |
|                 |                                                    |
|                 | End product credit for most appellate actions is   |
|                 | recorded through automated linkage among VACOLS    |
|                 | (Veterans Appeals Control and Locator System), the |
|                 | BDN (Benefits Delivery Network), and DOOR          |
|                 | (Directory of Operation Reports). Appropriate      |
|                 | credit is generated when the status of an appeal   |
|                 | is changed in VACOLS. Do not annotate these        |
|                 | automated end products. However, when an award     |
|                 | action or the issuance of a certificate of         |
|                 | eligibility is required, claim the appropriate     |
|                 | supplemental end product through the BDN and       |
|                 | annotate as usual. EPCs 210, 230, 250, and 280     |
|                 | apply to:                                          |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **210, 230,     | a\. The release of SSOCs (supplemental statements  |
| 250, 280**      | of the case) and certification of the appeal to    |
|                 | BVA (Board of Veterans Appeals)                    |
| **Supplemental  |                                                    |
| Actions**       | *Note: Credit is generated automatically in these  |
|                 | instances.*                                        |
| **(Continued)** |                                                    |
|                 | b\. Awards or certificates of eligibility          |
|                 | resulting from an RO\'s total grant of benefits    |
|                 | sought on appeal without referral to BVA.          |
|                 |                                                    |
|                 | c\. Awards or certificates of eligibility          |
|                 | resulting from the grant of an appeal by BVA.      |
|                 |                                                    |
|                 | **3. Final Disposition**                           |
|                 |                                                    |
|                 | a\. When all issues raised by the claim have been  |
|                 | adjudicated and a supplemental certificate of      |
|                 | eligibility has been issued, or a supplemental     |
|                 | award has been processed when no certificate of    |
|                 | eligibility was issued.                            |
|                 |                                                    |
|                 | *NOTE: Record the issuance of a duplicate          |
|                 | certificate of eligibility as EPC 400.*            |
|                 |                                                    |
|                 | b\. When the claim has been disallowed because     |
|                 | eligibility or entitlement does not exist, or when |
|                 | the claimant has failed to prosecute the claim, or |
|                 | has withdrawn the claim.                           |
|                 |                                                    |
|                 | c\. In processing a reduction, suspension, or      |
|                 | termination, including those based on              |
|                 | verifications of attendance, when mitigating       |
|                 | circumstances are a factor, do not record final    |
|                 | disposition until the necessary development has    |
|                 | been completed. Record final disposition when the  |
|                 | claimant\'s mitigating circumstances have been     |
|                 | accepted, or the claimant failed to respond or     |
|                 | submitted unacceptable mitigating circumstances,   |
|                 | and the appropriate award adjustment has been      |
|                 | made.                                              |
|                 |                                                    |
|                 | d\. When the approved counseling request is        |
|                 | referred to the VR&C division, if that is the only |
|                 | issue requested on the supplemental application.   |
|                 | When counseling is requested or required in order  |
|                 | to determine the suitability of the program after  |
|                 | unsatisfactory progress or for changes of program, |
|                 | do not record final action until after completion  |
|                 | of counseling or notification that the veteran or  |
|                 | eligible person failed to appear for counseling.   |
|                 |                                                    |
|                 | e\. When a formal administrative error decision    |
|                 | and all appropriate award adjustments associated   |
|                 | with it have been completed.                       |
|                 |                                                    |
|                 | f\. When an education loan is approved,            |
|                 | tentatively approved pending confirmation of       |
|                 | actual attendance, or disallowed.                  |
|                 |                                                    |
|                 | g\. When an SSOC is released and when the appeal   |
|                 | is certified to BVA.                               |
|                 |                                                    |
|                 | *Note: Credit is generated automatically in these  |
|                 | instances.*                                        |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **210, 230,     | h\. When a certificate of eligibility has been     |
| 250, 280**      | issued or an award has been processed based on the |
|                 | grant of an appeal by an RO or by BVA.             |
| **Supplemental  |                                                    |
| Actions**       | i\. For action on appeals denied by BVA, see EPC   |
|                 | 330 .                                              |
| **(Continued)** |                                                    |
+-----------------+----------------------------------------------------+
| **215**         | Use EPC 215 only for special projects at the RPO   |
|                 | (Regional Processing Office) level. RPO            |
| **Regional      | management, with the prior approval of Education   |
| Processing      | Service, will determine the issue and disposition  |
| Office Special  | criteria for use of this EPC. No base weight or    |
| Projects**      | work rate standard is assigned to this EPC.        |
+-----------------+----------------------------------------------------+
| **270**         | **1. General.** EPC 270 is now generated by VACOLS |
|                 | to record work rate credit for issuance of a       |
| **Statement of  | statement of the case in response to a valid       |
| the Case**      | notice of disagreement.                            |
|                 |                                                    |
|                 | a\. Consideration of additional evidence submitted |
|                 | with the notice of disagreement is part of EPC     |
|                 | 270. A separate EPC 210, 230, 250, or 280 is not   |
|                 | applicable.                                        |
|                 |                                                    |
|                 | b\. For SSOCs issued subsequent to release of the  |
|                 | original statement of the case, for certification  |
|                 | of the appeal to BVA, and for action on appeals    |
|                 | granted by an RO or by BVA, see EPCs 210, 230,     |
|                 | 250, and 280.                                      |
|                 |                                                    |
|                 | c\. For action on appeals denied by BVA, see EPC   |
|                 | 330 .                                              |
|                 |                                                    |
|                 | **3. Final Disposition.**                          |
|                 |                                                    |
|                 | a\. When VACOLS is updated to show the issuance of |
|                 | a statement of the case.                           |
|                 |                                                    |
|                 | *NOTE: Since work credit is claimed through        |
|                 | VACOLS, do not annotate these automated end        |
|                 | products. Never claim EPC 270 by award action or   |
|                 | by use of the PCLR command.*                       |
+-----------------+----------------------------------------------------+
| **273**         | **1. General**. EPC 273 applies to education cases |
|                 | in which one or more employees other than a        |
| **Hearings      | hearing officer conduct a formal hearing.          |
| Conducted by    |                                                    |
| Employee Other  | **2. Final Disposition.**                          |
| Than Hearing    |                                                    |
| Officer**       | a\. Use the PCLR command to claim EPC 273 when you |
|                 | file the transcript in the folder.                 |
|                 |                                                    |
|                 | b\. If a request for a postponement is received,   |
|                 | cancel (do not clear) EPC 273 and re-establish it  |
|                 | using the date of request for postponement as the  |
|                 | new date of claim.                                 |
|                 |                                                    |
|                 | c\. Clear EPC 273 when the claimant fails to       |
|                 | appear for a scheduled hearing or cancels his/her  |
|                 | hearing request.                                   |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **274**         | **1. General**. EPC 274 applies to education cases |
|                 | in which a hearing officer conducts a formal       |
| **Hearings      | hearing.                                           |
| Conducted by    |                                                    |
| Hearing         | **2. Final Disposition.**                          |
| Officer**       |                                                    |
|                 | a\. Clear EPC 274 when you send notification of    |
|                 | the decision to the claimant.                      |
|                 |                                                    |
|                 | b\. If a request for a postponement is received,   |
|                 | cancel (do not clear) EPC 274 and re-establish it  |
|                 | using the date of request for postponement as the  |
|                 | new date of claim.                                 |
|                 |                                                    |
|                 | c\. Clear EPC 274 when the claimant fails to       |
|                 | appear for a scheduled hearing or cancels his/her  |
|                 | hearing request.                                   |
+-----------------+----------------------------------------------------+
| **330**         | **1. General.** EPC 330 applies when the education |
|                 | or DEA folder is being handled pursuant to the     |
| **Regulatory    | provisions of current regulations, instructions,   |
| and Procedural  | directives or procedures. No base weight or work   |
| Reviews**       | rate standard is assigned to this EPC. This EPC is |
|                 | normally indicated only by annotation, and is not  |
|                 | entered into the BDN.                              |
|                 |                                                    |
|                 | *NOTE: All references to the education or DEA      |
|                 | "folder" apply equally to paper or electronic      |
|                 | records.*                                          |
|                 |                                                    |
|                 | **2. Examples:**                                   |
|                 |                                                    |
|                 | a\. Review and evaluation of miscellaneous         |
|                 | correspondence and documents which are not         |
|                 | directly related to issuance of a certificate of   |
|                 | eligibility or to the authorization of benefits    |
|                 | and when a reply is not required.                  |
|                 |                                                    |
|                 | b\. Complete routine review and related action     |
|                 | required on permanent transfer-in or permanent     |
|                 | transfer-out of folders.                           |
|                 |                                                    |
|                 | c\. Review of a report from the claimant, school,  |
|                 | or training establishment, when an examination of  |
|                 | the folder is required but no authorization action |
|                 | is necessary.                                      |
|                 |                                                    |
|                 | d\. Cases in which it is required under existing   |
|                 | VA publications that documents and material are to |
|                 | be referred to the division for review or action,  |
|                 | unless issues under other classifications are      |
|                 | involved.                                          |
|                 |                                                    |
|                 | e\. Examination of a claimant\'s records in        |
|                 | connection with local administrative review of     |
|                 | folder when such review is justified and requires  |
|                 | a thorough examination of the folder.              |
|                 |                                                    |
|                 | f\. Confirmed actions by BVA filed in the folder.  |
|                 |                                                    |
|                 | **3. Exception.** EPC 330 does not include folders |
|                 | reviewed for control purposes or supervisor\'s     |
|                 | quality review. See EPC 930.                       |
|                 |                                                    |
|                 | **4. Final Disposition**. When all actions         |
|                 | required have been completed.                      |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| 4**00**         | **1. General.** EPC 400 applies to education cases |
|                 | when the action is independent and involves        |
| *               | correspondence action on a letter, inquiry, form,  |
| *Correspondence | document, official notice, etc., which can usually |
| and**           | be handled on the basis of existing records and    |
|                 | decisions, and a rating or authorization           |
| **Information   | determination is not required for final            |
| Actions**       | disposition of the issue. No base weight or work   |
|                 | rate standard is assigned to this EPC. This EPC is |
|                 | most often indicated only by annotation, but may   |
|                 | be entered into the BDN for control or other       |
|                 | purposes.                                          |
|                 |                                                    |
|                 | **2. Examples:**                                   |
|                 |                                                    |
|                 | a\. Requests for information from the folder       |
|                 | (including documents status and/or forms) from the |
|                 | following sources are considered independent       |
|                 | actions:                                           |
|                 |                                                    |
|                 | \(1\) Central Office.                              |
|                 |                                                    |
|                 | \(2\) VA activities or organization elements.      |
|                 |                                                    |
|                 | \(3\) Government agencies (Federal, State, county, |
|                 | or other political subdivisions).                  |
|                 |                                                    |
|                 | \(4\) Service organizations or other individuals   |
|                 | when the nature of the correspondence is primarily |
|                 | to secure the existing status of a claim.          |
|                 |                                                    |
|                 | b\. Changes of name and/or address when no other   |
|                 | action is necessary.                               |
|                 |                                                    |
|                 | **3. Exceptions**                                  |
|                 |                                                    |
|                 | a\. Do not use EPC 400 for correspondence actions  |
|                 | (development letters, notice of actions, etc.)     |
|                 | incidental to the disposition of any pending end   |
|                 | product code, because these are not considered     |
|                 | independent actions.                               |
|                 |                                                    |
|                 | b\. Controlled correspondence for Members of       |
|                 | Congress, U.S. Government officials, State or      |
|                 | local officials. (See EPC 500.)                    |
|                 |                                                    |
|                 | c\. Requests for release of information under      |
|                 | FOIA/PA (Freedom of Information Act and Privacy    |
|                 | Act). (See EPC 510.)                               |
|                 |                                                    |
|                 | **4. Final Disposition**. When all actions         |
|                 | required have been completed and/or requested      |
|                 | information furnished.                             |
+-----------------+----------------------------------------------------+
| **500**         | **1. General.** EPC 500 applies to correspondence  |
|                 | that is controlled by the station Director or the  |
| **Specially     | Education Officer; i.e., correspondence from       |
| Controlled**    | Members of Congress, U.S. Government officials, or |
|                 | State or local officials.                          |
| *               |                                                    |
| *Correspondence | **2. Final Disposition**. When all actions         |
| and**           | required have been completed and/or requested      |
|                 | information furnished.                             |
| **Information   |                                                    |
| Actions**       |                                                    |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **510**         | **1. General.** EPC 510 covers separate requests   |
|                 | for release of information under FOIA/PA which are |
| **Freedom of    | answered in the Education Division.                |
| Information Act |                                                    |
| and Privacy Act | **2. Final Disposition**. When all actions         |
| Actions**       | required have been completed and/or requested      |
|                 | information furnished.                             |
+-----------------+----------------------------------------------------+
| **930**         | **1. General.** EPC 930 applies to reviews and     |
|                 | issues where no direct labor is performed or that  |
| **Reviews,      | require direct labor but no other end product code |
| Referrals,**    | is applicable. No base weight or work rate         |
|                 | standard is assigned to this EPC.                  |
| **and All Other |                                                    |
| Actions**       | *NOTE: All references to the education or DEA      |
|                 | "folder" apply equally to paper or electronic      |
|                 | records.*                                          |
|                 |                                                    |
|                 | **2. Examples**                                    |
|                 |                                                    |
|                 | a\. Correction of previous erroneous actions       |
|                 | including computer processing errors, except those |
|                 | pertaining to administrative error decisions. (See |
|                 | EPCs 210, 230, 250, and 280.)                      |
|                 |                                                    |
|                 | b\. Reviews for performance standard purposes.     |
|                 |                                                    |
|                 | c\. Quality Improvement reviews.                   |
|                 |                                                    |
|                 | d\. Referrals due to incomplete or improper        |
|                 | previous dispositions, such as failure to cancel   |
|                 | outstanding controls when no longer required.      |
|                 |                                                    |
|                 | e\. Folders with attached material bearing correct |
|                 | routing symbols but not delivered in accordance    |
|                 | with the routing.                                  |
|                 |                                                    |
|                 | f\. Material that bears incorrect routing symbol   |
|                 | when correct routing is readily discernible based  |
|                 | on the material alone without examination of       |
|                 | folder.                                            |
|                 |                                                    |
|                 | **3. Exception.** Annotate WIPP reviews which      |
|                 | warrant continuation of the EPC with the           |
|                 | appropriate EPC and the letter \"P\" (pending),    |
|                 | the date and the reviewer\'s initials.             |
|                 |                                                    |
|                 | **4. Final Disposition**. When the review and/or   |
|                 | all actions required have been completed.          |
+-----------------+----------------------------------------------------+

**Section II. EDUCATION SERVICES ACTIVITIES**

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **800**         | **1. General**                                     |
|                 |                                                    |
| **Compliance    | a\. This EPC applies to compliance surveys         |
| Surveys,**      | conducted at schools or training establishments,   |
|                 | other than flight schools. It includes IHL         |
| **Other Than    | (Institutions of Higher Learning), NCD             |
| Flight          | (Non-College Degree) schools, APP (apprenticeship) |
| Schools**       | establishments, and other OJT (On-the-Job          |
|                 | Training) establishments.                          |
|                 |                                                    |
|                 | b\. Issue involves determination of compliance     |
|                 | with the law, regulations and State approval       |
|                 | criteria for veterans and eligible persons         |
|                 | enrolled in courses at institutions or             |
|                 | establishments other than flight schools.          |
|                 |                                                    |
|                 | **2. Final Disposition.** Completion of            |
|                 | preparation for visit, remote review if            |
|                 | applicable, site visit if applicable, preparation  |
|                 | of reports, referrals to the facility, the SAA     |
|                 | (State Approving Agency), and other VA elements.   |
|                 | Do not record final disposition until appropriate  |
|                 | responses to referrals have been received or       |
|                 | ascertained and all issues raised during the       |
|                 | survey have been satisfactorily resolved.          |
+-----------------+----------------------------------------------------+
| **810**         | 1\. **General**                                    |
|                 |                                                    |
| **Compliance    | a\. This EPC applies to compliance surveys         |
| Surveys,**      | conducted at flight schools.                       |
|                 |                                                    |
| **Flight        | b\. Issue involves determination of compliance     |
| Schools**       | with the law, regulations and State approval       |
|                 | criteria for veterans and eligible persons         |
|                 | enrolled in courses at flight schools.             |
|                 |                                                    |
|                 | **2. Final Disposition.** Completion of            |
|                 | preparation for visit, site visit, preparation of  |
|                 | reports, referrals to the facility, the SAA, or    |
|                 | other VA elements. Do not record final disposition |
|                 | until appropriate responses to referrals have been |
|                 | received or ascertained and all issues raised      |
|                 | during the survey have been satisfactorily         |
|                 | resolved.                                          |
+-----------------+----------------------------------------------------+
| **820**         | This EPC is not for use at the present time.       |
|                 |                                                    |
| **Reserved**    |                                                    |
+-----------------+----------------------------------------------------+
| **830**         | **1. General**                                     |
|                 |                                                    |
| **Liaison       | a\. This EPC applies to formal liaison meetings    |
| Visits**        | with officials of schools, training                |
|                 | establishments, the SAA, military units or         |
|                 | installations (e.g., National Guard and reserve    |
|                 | units), and other interested parties in accordance |
|                 | with M22-4, Part IX. This EPC also applies to the  |
|                 | publication and distribution of \"education news   |
|                 | letters\" for schools. Time spent in periodic      |
|                 | areawide or statewide meetings with school         |
|                 | officials is not included in this EPC, and should  |
|                 | be recorded as information dissemination activity. |
|                 |                                                    |
|                 | b\. Issue involves assistance provided to          |
|                 | officials of facilities, the SAA, military units   |
|                 | or installations, or other interested parties      |
|                 | regarding approval criteria, program               |
|                 | administration, and certification of VA            |
|                 | beneficiaries. Telephone liaison is not            |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **830**         | included. Issue does not involve assistance        |
|                 | provided to the SAA concerning the SAA             |
| **Liaison       | reimbursement contract.                            |
| Visits**        |                                                    |
|                 | **2. Final Disposition.** Completion of the visit, |
| **(Continued)** | preparation of a report specifying topics          |
|                 | discussed, and completion of any action required   |
|                 | as a result of the visit. Publication of           |
|                 | \"education news letter\" and mailing to school    |
|                 | officials with a copy retained for documentation   |
|                 | of the EPC claimed.                                |
+-----------------+----------------------------------------------------+
| **840**         | **1. General**                                     |
|                 |                                                    |
| **Approvals     | a\. This code applies to approvals received from   |
| Received,       | field stations with liaison responsibility. The    |
| Reviewed, and   | actions involved are the receipt, review,          |
| Filed**         | dissemination, and filing of approval data. If the |
|                 | review discloses inconsistencies, omissions,       |
| **by a          | discrepancies, or other items requiring            |
| Secondary       | clarification from the SAA, record an EPC 840 for  |
| Station**       | the letter returning the approval to the           |
|                 | originating station and another 840 upon receipt   |
|                 | and review of the requested data. Record           |
|                 | simultaneous receipt of several approvals for one  |
|                 | facility as one action.                            |
|                 |                                                    |
|                 | b\. This code does not apply to the processing of  |
|                 | correspondence approvals received from Central     |
|                 | Office.                                            |
|                 |                                                    |
|                 | c\. The issue involved is the acceptability of the |
|                 | approval data                                      |
|                 |                                                    |
|                 | **2. Final Disposition.** Receipt, review,         |
|                 | dissemination, and filing of approvals.            |
+-----------------+----------------------------------------------------+
| **850**         | **1. General.** This EPC applies to approval       |
|                 | actions which require significant amounts of time  |
| **Substantive   | and effort to process. The following actions       |
| Approvals**     | warrant this EPC. This list is not all-inclusive.  |
|                 |                                                    |
|                 | a\. Original approvals, including the assignment   |
|                 | of a facility code.                                |
|                 |                                                    |
|                 | b\. Revision of an existing approval that          |
|                 | essentially involves a review of the entire        |
|                 | catalog and comparison of that catalog with the    |
|                 | existing approval.                                 |
|                 |                                                    |
|                 | c\. Approval of a branch of a school that is       |
|                 | subject to the two year period of operation        |
|                 | requirement.                                       |
|                 |                                                    |
|                 | d\. Change in location of an institution that      |
|                 | involves the two year period of operation          |
|                 | requirement.                                       |
|                 |                                                    |
|                 | e\. Withdrawal of an approval that involves active |
|                 | trainees.                                          |
|                 |                                                    |
|                 | f\. Change in status from accredited to            |
|                 | nonaccredited or from nonaccredited to accredited. |
|                 |                                                    |
|                 | g\. Receipt and review of a new catalog (or        |
|                 | changes to be incorporated into the next catalog)  |
|                 | that involve two or more of the following:         |
|                 |                                                    |
|                 | \(1\) Revised standards of progress or conduct;    |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **850**         | \(2\) Change of pro rata refund policy for VA      |
|                 | supported beneficiaries (nonaccredited courses     |
| **Substantive   | only);                                             |
| Approvals**     |                                                    |
|                 | \(3\) Revised policy and/or regulations pertaining |
| **(Continued)** | to leave, absences, class cuts, make-up work,      |
|                 | tardiness, or interruption for unsatisfactory      |
|                 | attendance (nonaccredited courses only);           |
|                 |                                                    |
|                 | \(4\) Change in policy for evaluating and granting |
|                 | credit for prior training, education, or           |
|                 | experience, including the notification of the      |
|                 | beneficiary and VA;                                |
|                 |                                                    |
|                 | \(5\) Changes in approved class schedules          |
|                 | affecting payment (NCD only).                      |
|                 |                                                    |
|                 | h\. For flight schools, changes in the FAA         |
|                 | (Federal Aviation Administration) Air Agency       |
|                 | Certificate or FAA approved course outline which   |
|                 | require a major revision or clarification of an    |
|                 | approval.                                          |
|                 |                                                    |
|                 | i\. For correspondence schools, changes in         |
|                 | enrollment practices or forms which require a      |
|                 | major revision or clarification of an approval.    |
|                 |                                                    |
|                 | *NOTE: When more than one of the preceding actions |
|                 | is taken for a single facility in a single day,    |
|                 | even though the source documents for the actions   |
|                 | may have been received on different days, record   |
|                 | only one EPC 850.*                                 |
|                 |                                                    |
|                 | **2. Final Disposition**                           |
|                 |                                                    |
|                 | a\. Filing the completed data or forwarding it to  |
|                 | the field station of jurisdiction after it has     |
|                 | been annotated that all applicable requirements of |
|                 | the law and regulations have been met. Record      |
|                 | multiple actions taken the same day for the same   |
|                 | facility as one action. However, record the        |
|                 | approval of both accredited and nonaccredited      |
|                 | courses at one facility as separate actions.       |
|                 |                                                    |
|                 | b\. If the review discloses discrepancies,         |
|                 | inconsistencies, omissions, or other items         |
|                 | requiring clarification from the SAA, record an    |
|                 | EPC 850 for the letter to the SAA requesting that  |
|                 | clarification. Record another EPC 850 upon receipt |
|                 | and review of the requested information, if that   |
|                 | information meets the criteria of subparagraph 1.  |
|                 | above. Otherwise, record an EPC 860 for the        |
|                 | receipt and review of the requested information.   |
+-----------------+----------------------------------------------------+
| **860**         | **1. General**                                     |
|                 |                                                    |
| **Ancillary     | a\. This EPC applies to ancillary approval actions |
| Approvals**     | which require considerably less time and effort    |
|                 | than substantive approvals. These actions are more |
|                 | clerical than technical in nature. The following   |
|                 | actions warrant this EPC. This list is not         |
|                 | all-inclusive.                                     |
|                 |                                                    |
|                 | \(1\) Processing, distributing, and filing VA Form |
|                 | 22-8974, Designation of Certifying Official(s);    |
+-----------------+----------------------------------------------------+

+-----------------+----------------------------------------------------+
| **End Product   | **Claims and/or Issues To Be Included,**           |
| Code No.**      |                                                    |
|                 | **With Applicable Classification Criteria**        |
| **and           |                                                    |
| Description**   |                                                    |
+-----------------+----------------------------------------------------+
| **860**         | \(2\) Processing and filing VA Form 22-1919,       |
|                 | Conflicting Interests Certification for            |
| **Ancillary     | Proprietary Schools Only;                          |
| Approvals**     |                                                    |
|                 | \(3\) Approval of a branch of a school that does   |
| **(Continued)** | not involve the two year period of operation       |
|                 | requirement;                                       |
|                 |                                                    |
|                 | \(4\) Change in location of an institution that    |
|                 | does not involve the two year period of operation  |
|                 | requirement;                                       |
|                 |                                                    |
|                 | \(5\) Withdrawal of an approval that does not      |
|                 | involve active trainees;                           |
|                 |                                                    |
|                 | \(6\) Assignment of a facility code for chapter 31 |
|                 | purposes only;                                     |
|                 |                                                    |
|                 | \(7\) Change of approved wage schedule for an      |
|                 | apprenticeship or other OJT program;               |
|                 |                                                    |
|                 | \(8\) Changes in approved class schedules not      |
|                 | affecting payment (NCD only).                      |
|                 |                                                    |
|                 | \(9\) For correspondence schools, changes in       |
|                 | enrollment practices or forms which require a      |
|                 | minor revision or clarification of an approval;    |
|                 |                                                    |
|                 | \(10\) Changes in enrollment dates or entrance     |
|                 | requirements;                                      |
|                 |                                                    |
|                 | \(11\) Changes of tuition and fees (nonaccredited  |
|                 | only);                                             |
|                 |                                                    |
|                 | \(12\) New or changed calendar information;        |
|                 |                                                    |
|                 | \(13\) Changes to SAA-imposed fair and reasonable  |
|                 | approval provisions;                               |
|                 |                                                    |
|                 | \(14\) Resolution of incorrect advertising         |
|                 | policies and procedures;                           |
|                 |                                                    |
|                 | \(15\) Resolution of noncompliance with enrollment |
|                 | limitations; and                                   |
|                 |                                                    |
|                 | \(16\) Original approvals of foreign institutions  |
|                 | received from VACO.                                |
|                 |                                                    |
|                 | *NOTE: When more than one of the preceding actions |
|                 | is taken for a single facility in a single day,    |
|                 | even though the source documents for the actions   |
|                 | may have been received on different days, only one |
|                 | EPC 860 will be recorded.*                         |
|                 |                                                    |
|                 | b\. Other liaison and facility actions have been   |
|                 | weighted into EPC 860 and other EPCs.              |
+-----------------+----------------------------------------------------+
| **870**         | This EPC is not for use at the present time.       |
|                 |                                                    |
| **Reserved**    |                                                    |
+-----------------+----------------------------------------------------+
| **880**         | This EPC is not for use at the present time.       |
|                 |                                                    |
| **Reserved**    |                                                    |
+-----------------+----------------------------------------------------+