+-------------------------------+--------------------------------------+
| ![](media/image1.png)         | ![](media/ima                        |
| {width="0.8618055555555556in" | ge2.png){width="4.865277777777778in" |
| h                             | height="1.3875in"}                   |
| eight="0.8208333333333333in"} |                                      |
|                               |                                      |
| ###                           |                                      |
|                               |                                      |
| U.S. Department               |                                      |
|                               |                                      |
| of Transportation             |                                      |
+-------------------------------+--------------------------------------+

# 

## Air Travel Consumer Report

**A Product Of The**

####### Office of Aviation Enforcement and Proceedings

######## Aviation Consumer Protection Division

+---------------------------+------------------------------------------+
| >                         | #                                        |
| ![](media/image3.png){wid | ####  [Issued: October 2008]{.underline} |
| th="2.0076388888888888in" |                                          |
| > heigh                   | > **Flight Delays^1^** August 2008       |
| t="1.8333333333333333in"} | >                                        |
|                           | > 12 Months Ending August 2008           |
|                           | >                                        |
|                           | > **Mishandled Baggage^1^** August 2008  |
|                           | >                                        |
|                           | > **Oversales^1^** 2nd Quarter 2008      |
|                           | >                                        |
|                           | > January-June 2008                      |
|                           | >                                        |
|                           | > **Consumer Complaints^2^** August 2008 |
|                           | >                                        |
|                           | > (Includes Disability and               |
|                           | >                                        |
|                           | > Discrimination Complaints)**\          |
|                           | > \                                      |
|                           | > Customer Service Reports to**\         |
|                           | > **the Dept. of Homeland Security^3^**  |
|                           | > August 2008**\                         |
|                           | > \                                      |
|                           | > Airline Animal Incident Reports^4^**   |
|                           | > August 2008                            |
+---------------------------+------------------------------------------+

^1^ Data collected by the Bureau of Transportation Statistics. Website:
[*http://www.bts.gov/*](http://www.bts.gov/)

^2^ Data compiled by the Aviation Consumer Protection Division. Website:
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

^3^ Data provided by the Department of Homeland Security, Transportation
Security Administration

^4^ Data collected by the Aviation Consumer Protection Division

**[Table of Contents]{.smallcaps}**

**Section Page**

***Introduction*** \...\...\...\...\...\...\.......2

***Flight Delays***

**Explanation** \...\...\...\...\...\...\.......3

**Table 1** \...\...\...\...\...\...\.......4

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time, by Carrier

**Table 1A** \...\...\...\...\...\...\.......5

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time and Carrier Rank,
>
> by Month, Quarter, and Data Base to Date

**Table 2** \...\...\...\...\...\...\.......6

> Number of Reported Flight Arrivals and Percentage
>
> Arriving On Time, by Carrier and Airport

**Table 3** \...\...\...\...\...\........10

> Percentage of All Carriers\' Reported Flight Operations
>
> Arriving On Time, by Airport and Time of Day

**Table 4** \...\...\...\...\...\........12

> Percentage of All Carriers\' Reported Flight Operations
>
> Departing On Time, by Airport and Time of Day

**Table 5** \...\...\...\...\...\........14

> List of Regularly Scheduled Flights
>
> Arriving Late 80% of the Time or More (Check for all pages)

**Table 6** \...\...\...\...\...\...\...\...17

> Number and Percentage of Regularly
>
> Scheduled Flights Arriving Late 70% of the
>
> Time or More

**Table 7** \...\...\...\...\...\...\...\...18

> On-Time Arrival and Departure
>
> Percentage, by Airport

**Table 8** \...\...\...\...\...\...\...\...22

> Overall Number and Percentage of Flight
>
> Cancellations, by Carrier

**Table 9** \...\...\...\...\...\...\...\...23

Flight Causation Data, By Airline and Category

**Table 10** \...\...\...\...\...\...\...\...24

Flight Causation Data, Graphic Representation

**Footnotes** \...\...\...\...\...\...\...\...25

**Appendix** \...\...\...\...\...\...\...\...26

**Section Page**

***Mishandled Baggage***

**Explanation** \...\...\...\...\...\..........27

**Ranking\--Month** \...\...\...\...\...\..........28

***Oversales***

**Explanation** \...\...\...\...\...\..........29

**Ranking---2ndQtr** \...\...\...\...\...\......\....30

**Ranking---January-June 2008**.................31

***Consumer Complaints***

**Explanation** \...\...\...\...\...\..........32

**Complaint Tables 1-5** ......\...\..........\...33

> Summary, Complaint Categories, U.S. Airlines,
>
> Incident Date, and Companies Other Than
>
> U.S. Airlines

**Rankings, Table 6 (Month)** .........\...\...\...\.....38

**Complaint Categories** .........\...\...\...\.....39

***Customer Service Reports to the***

***Department of Homeland Security*** 40

***Airline Reports to DOT of Incidents Involving***

***the Loss, Injury, or Death of Animals***

***During Air Transportation*** 41

**[INTRODUCTION]{.underline}**

The *Air Travel Consumer Report* is a monthly product of the Department
of Transportation\'s Office of Aviation Enforcement and Proceedings
(OAEP). The report is designed to assist consumers with information on
the quality of services provided by the airlines.

The report is divided into six sections (Flight Delays, Mishandled
Baggage, Oversales, Consumer Complaints, Customer Service Reports to the
Transportation Security Administration, and Airline Reports of the Loss,
Injury, or Death of Animals During Air Transportation). The sections
that deal with flight delays, mishandled baggage and oversales are based
on data collected by the Department's Bureau of Transportation
Statistics. The section that deals with consumer complaints is based on
data compiled by the OAEP's Aviation Consumer Protection Division
(ACPD). The section that deals with customer service reports to the
Department of Homeland Security's Transportation Security Administration
(TSA) is based on data provided by TSA. The section that deals with
animal incidents during air transport is based on reports required to be
submitted by airlines to the ACPD. Each section of the report is
preceded by a brief explanation of how to read and understand the
information provided.

The report normally is released by the end of the first week of each
month. The report is available via the Internet at
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

![](media/image4.wmf)

**[FLIGHT DELAYS]{.underline}**

This section provides information about airline on-time performance,
flight delays, and cancellations. It is based on data filed by airlines
each month with the Department of Transportation's Bureau of
Transportation Statistics (Office of Airline Information), as described
in 14 CFR Part 234 of DOT\'s regulations. It covers nonstop
scheduled-service flights between points within the United States
(including territories) by the eighteen (18) U.S. air carriers that have
at least one percent of total domestic scheduled-service passenger
revenues, and the one (1)\* carrier that currently reports flight delay
data voluntarily.

The rule requires carriers to currently report on operations to and from
the 32 U.S. airports that account for at least one percent of the
nation\'s total domestic scheduled-service passenger enplanements (see
Appendix for a complete list of the reportable airports). However, all
reporting airlines have voluntarily provided data for their entire
domestic systems, and that information is included in this report.

A flight is counted as \"on time\" if it operated less than 15 minutes
after the scheduled time shown in the carriers\' Computerized
Reservations Systems (CRS). All tables in this report except Table 4 are
based on gate arrival times; Table 4 is based on gate departure times.

In fulfilling DOT's data reporting requirements, the reporting air
carriers use automated and/or manual systems for collecting flight data.
Those using an automated system rely on the Aircraft Communication
Addressing and Reporting System (ACARS) or the Docking Guidance System
(DGS). Based on the latest information available to DOT, of the 20
reporting air carriers, 13 carriers (AirTran, American Eagle,
Continental, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, Northwest,
Pinnacle, Southwest, United, and US Airways) use ACARS exclusively; 1
carrier (American) uses a combination of ACARS and DGS; 1 carrier
(Comair) records arrival times manually; and 4 carriers (Alaska,
Atlantic Southeast, Mesa, and SkyWest) use a combination of ACARS and
manual reporting systems.

As indicated above, a carrier may voluntarily file data for its entire
domestic system. Tables 2, 3, and 4 are limited to the 32 required or
\"reportable\" airports; Tables 5, 6 and 7 contain data on flights
to/from all airports that were reported. Tables 1 and 8 each have one
column for the 32 \"reportable\" airports and another for all of the
airports reported; see footnote C for additional explanation.

Tables 1 through 4 display percentages of flight operations that were on
time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and
2 present data by carrier; airlines are ranked by performance in Table 1
and are listed in alphabetical order by carrier code in Table 2 (see
Appendix for codes). Beginning with the February 1988 report, Table 1A
shows carrier rankings by month and time-series data on the percentage
of flight operations that arrived on time.

Tables 3 and 4 provide information by airport and time of day. Table 5
is a list of the most frequently delayed flights, showing the percentage
of each flight operation that was late that month and the average and
median number of minutes the flight was late. The flights with the
highest percentage of late operations are listed first in Table 5; where
percentages are identical, flights are listed alphabetically by carrier
code. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but
lists the carriers in rank order from worst to best based on the number
of flights which were late 70% of the time or more. Table 7 lists more
than 200 cities in alphabetical order with the corresponding on-time
arrival and departure percentages.

Tables 3, 4, and 5 contain information on the time of day that a flight
operated. All times are local. A 10:50 a.m. departure from Atlanta is
10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m.,
that is 11:45 a.m. Dallas time. If a flight\'s scheduled operating time
changed during the month, Table 5 shows the time that was in effect for
the last flight operation performed that month.

Table 8 displays the number of operations, number of flight
cancellations, and percentage of cancellations by air carrier for the
reportable airports and for the air carriers' domestic system.

Table 9 displays airline flight delay causation data by categories and
Table 10 provides an overall graphic representation of that data.

Except for the flights listed in Table 5, this report provides summary
information - it does not show the on-time record of individual
flights.  The on-time performance for individual markets and flights can
be searched at
<http://www.bts.gov/programs/airline_information/airline_ontime_statistics/>

Airline Service Quality Performance data from the most recent six months
is available for free download as a CD product from the BTS Bookstore at
<https://www.bts.gov/pdc/index.xml>     CDs for earlier months can be
purchased by sending an email to: <Orders@bts.gov> Additional summary
data for airports and airlines can be found at BTS' Flight Delays
at-a-Glance at: <http://www.transtats.bts.gov/HomeDrillChart.asp>

Cause of delay data for airports and airlines can be found at:
<http://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp>   

Information on the performance of specific flights is displayed on the
CRS used by most airlines and travel agencies. Each of the reporting
carriers\' flights have a one-digit code between 0 and 9 representing
that flight\'s percentage of on-time operations for the latest reported
month. For example, \"8\" means that flight arrived on time (within 15
minutes) between 80% and 89.9% of the time during the latest reported
month.

**\*Pinnacle Airlines currently reports flight delay data voluntarily,
as permitted by Part 234. Aloha Airlines, which had reported data
voluntarily for January and February 2008, ceased all flight operations
on March 31. Effective with the May-issued report, Aloha is no longer a
ranked airline.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME BY CARRIER \***

  -------------------- ------------ ------------ ----------- ------------ ------------ ------------ ----------- ------------
                       **AT 32                                            **AT ALL                              
                       REPORTABLE                                         REPORTABLE                            
                       AIRPORTS                                           AIRPORTS                              
                       B/**                                               C/**                                  

  **CARRIER A/**       **NUMBER OF\              **PERCENT                **NUMBER OF\              **PERCENT   
                       AIRPORTS\                 OF\                      AIRPORTS\                 OF\         
                       REPORTED**                ARRIVALS\                REPORTED**                ARRIVALS\   
                                                 ON TIME                                            ON TIME     
                                                 D/**                                               D/**        

  **HAWAIIAN AIRLINES               **7**                    **76.5**                  **14**                   **92.3**
  S/**                                                                                                          

  **PINNACLE AIRLINES               **16**                   **89.6**                  **119**                  **89.6**
  S/V/**                                                                                                        

  **SKYWEST AIRLINES                **21**                   **85.4**                  **148**                  **85.7**
  S/**                                                                                                          

  **NORTHWEST AIRLINES              **30**                   **85.2**                  **94**                   **85.3**
  S/**                                                                                                          

  **SOUTHWEST AIRLINES              **19**                   **84.9**                  **64**                   **84.4**
  S/**                                                                                                          

  **FRONTIER S/**                   **22**                   **83.5**                  **43**                   **82.9**

  **US AIRWAYS S/**                 **30**                   **80.7**                  **79**                   **80.8**

  **ALASKA S/**                     **16**                   **79.7**                  **47**                   **78.7**

  **AMERICAN EAGLE                  **18**                   **79.1**                  **114**                  **78.5**
  S/**                                                                                                          

  **AIRTRAN AIRWAYS                 **25**                   **78.2**                  **57**                   **78.3**
  S/**                                                                                                          

  **DELTA AIR LINES                 **31**                   **77.0**                  **98**                   **77.1**
  S/**                                                                                                          

  **MESA AIRLINE S/**               **20**                   **75.6**                  **114**                  **75.7**

  **ATLANTIC SOUTHEAST              **19**                   **75.9**                  **127**                  **75.2**
  AIRLINES S/**                                                                                                 

  **CONTINENTAL                     **28**                   **73.6**                  **64**                   **73.8**
  AIRLINES S/**                                                                                                 

  **UNITED AIRLINES                 **31**                   **73.0**                  **84**                   **72.9**
  S/**                                                                                                          

  **EXPRESSJET                      **28**                   **70.9**                  **124**                  **72.1**
  AIRLINES S/**                                                                                                 

  **AMERICAN AIRLINES               **30**                   **70.8**                  **79**                   **70.6**
  S/**                                                                                                          

  **COMAIR S/**                     **22**                   **67.3**                  **85**                   **67.4**

  **JETBLUE AIRWAYS                 **19**                   **64.2**                  **45**                   **64.7**
  S/**                                                                                                          

  **TOTAL**                                      **77.8**                                           **78.4**    
  -------------------- ------------ ------------ ----------- ------------ ------------ ------------ ----------- ------------

-   **For simplicity, statistics are displayed to one decimal place.
    Actual ranking order is based on our computer carrying out the
    number of decimal places to nine.**

> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily. The carriers that are ranked in this table are the same
> carriers that are ranked in the "Mishandled Baggage" and "Consumer
> Complaints" sections of this report.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME AND CARRIER RANK, BY MONTH, QUARTER, AND DATABASE TO DATE**

<table style="width:100%;">
<colgroup>
<col style="width: 17%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 5%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
</colgroup>
<tbody>
<tr class="odd">
<td rowspan="3"><strong>CARRIER *</strong></td>
<td colspan="2"><p><strong>3rd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>4th</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>1st</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>2nd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2" rowspan="2"><strong>JUNE - 08</strong></td>
<td colspan="2" rowspan="2"><strong>JULY - 08</strong></td>
<td colspan="2" rowspan="2"><strong>AUGUST - 08</strong></td>
<td colspan="2" rowspan="2"><p><strong>12 MONTHS ENDING</strong></p>
<p><strong>AUGUST 2008</strong></p></td>
<td colspan="2" rowspan="2"><p><strong>DATABASE T0 DATE</strong></p>
<p><strong>SEP 1987-</strong></p>
<p><strong>AUGUST 2008</strong></p></td>
</tr>
<tr class="even">
<td colspan="2"><strong>07 – 09 2007</strong></td>
<td colspan="2"><strong>10 - 12 2007</strong></td>
<td colspan="2"><strong>01 – 03 2008</strong></td>
<td colspan="2"><strong>04 - 06 2008</strong></td>
</tr>
<tr class="odd">
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
</tr>
<tr class="even">
<td><strong>AIRTRAN</strong></td>
<td>75.0</td>
<td>10</td>
<td>76.0</td>
<td>6</td>
<td>70.8</td>
<td>10</td>
<td>80.1</td>
<td>6</td>
<td>74.6</td>
<td>8</td>
<td>71.1</td>
<td>12</td>
<td>78.3</td>
<td>10</td>
<td>76.4</td>
<td>9</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>ALASKA</strong></td>
<td>69.4</td>
<td>19</td>
<td>73.0</td>
<td>13</td>
<td>75.9</td>
<td>3</td>
<td>79.9</td>
<td>7</td>
<td>77.8</td>
<td>4</td>
<td>79.9</td>
<td>6</td>
<td>78.7</td>
<td>8</td>
<td>76.6</td>
<td>8</td>
<td>75.6</td>
<td>8</td>
</tr>
<tr class="even">
<td><strong>ALOHA **</strong></td>
<td>94.7</td>
<td>1</td>
<td>92.1</td>
<td>2</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>AMERICAN</strong></td>
<td>70.5</td>
<td>17</td>
<td>70.1</td>
<td>16</td>
<td>63.4</td>
<td>19</td>
<td>63.8</td>
<td>19</td>
<td>58.8</td>
<td>19</td>
<td>69.5</td>
<td>16</td>
<td>70.6</td>
<td>17</td>
<td>67.6</td>
<td>19</td>
<td>78.1</td>
<td>5</td>
</tr>
<tr class="even">
<td><strong>AMERICAN EAGLE</strong></td>
<td>70.7</td>
<td>16</td>
<td>69.6</td>
<td>18</td>
<td>64.4</td>
<td>18</td>
<td>72.1</td>
<td>17</td>
<td>65.7</td>
<td>15</td>
<td>75.2</td>
<td>11</td>
<td>78.5</td>
<td>9</td>
<td>71.1</td>
<td>16</td>
<td>73.5</td>
<td>9</td>
</tr>
<tr class="odd">
<td><strong>ATLANTIC SOUTHEAST</strong></td>
<td>57.0</td>
<td>20</td>
<td>68.0</td>
<td>20</td>
<td>69.4</td>
<td>13</td>
<td>79.3</td>
<td>8</td>
<td>77.3</td>
<td>5</td>
<td>70.1</td>
<td>14</td>
<td>75.2</td>
<td>13</td>
<td>71.6</td>
<td>15</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>COMAIR</strong></td>
<td>69.6</td>
<td>18</td>
<td>69.7</td>
<td>17</td>
<td>66.7</td>
<td>16</td>
<td>72.4</td>
<td>16</td>
<td>63.4</td>
<td>17</td>
<td>63.3</td>
<td>19</td>
<td>67.4</td>
<td>18</td>
<td>69.8</td>
<td>17</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>CONTINENTAL</strong></td>
<td>77.3</td>
<td>8</td>
<td>74.9</td>
<td>9</td>
<td>71.0</td>
<td>8</td>
<td>73.1</td>
<td>14</td>
<td>67.4</td>
<td>13</td>
<td>76.1</td>
<td>10</td>
<td>73.8</td>
<td>14</td>
<td>74.5</td>
<td>10</td>
<td>78.3</td>
<td>3</td>
</tr>
<tr class="even">
<td><strong>DELTA</strong></td>
<td>72.1</td>
<td>12</td>
<td>79.2</td>
<td>4</td>
<td>75.8</td>
<td>4</td>
<td>77.8</td>
<td>9</td>
<td>72.9</td>
<td>10</td>
<td>69.6</td>
<td>15</td>
<td>77.1</td>
<td>11</td>
<td>77.3</td>
<td>7</td>
<td>77.6</td>
<td>6</td>
</tr>
<tr class="odd">
<td><strong>EXPRESSJET</strong></td>
<td>77.9</td>
<td>6</td>
<td>73.5</td>
<td>11</td>
<td>69.4</td>
<td>12</td>
<td>73.6</td>
<td>13</td>
<td>68.5</td>
<td>11</td>
<td>76.1</td>
<td>9</td>
<td>72.1</td>
<td>16</td>
<td>73.7</td>
<td>11</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>FRONTIER</strong></td>
<td>79.9</td>
<td>3</td>
<td>75.5</td>
<td>7</td>
<td>75.0</td>
<td>5</td>
<td>77.5</td>
<td>10</td>
<td>74.3</td>
<td>9</td>
<td>81.6</td>
<td>5</td>
<td>82.9</td>
<td>6</td>
<td>78.2</td>
<td>4</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>HAWAIIAN</strong></td>
<td>94.0</td>
<td>2</td>
<td>93.0</td>
<td>1</td>
<td>93.9</td>
<td>1</td>
<td>90.6</td>
<td>1</td>
<td>92.2</td>
<td>1</td>
<td>83.6</td>
<td>2</td>
<td>92.3</td>
<td>1</td>
<td>91.7</td>
<td>1</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>JETBLUE</strong></td>
<td>73.9</td>
<td>11</td>
<td>73.9</td>
<td>10</td>
<td>71.7</td>
<td>7</td>
<td>73.7</td>
<td>12</td>
<td>64.9</td>
<td>16</td>
<td>64.6</td>
<td>18</td>
<td>64.7</td>
<td>19</td>
<td>72.6</td>
<td>14</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>MESA</strong></td>
<td>77.1</td>
<td>9</td>
<td>72.4</td>
<td>14</td>
<td>69.1</td>
<td>14</td>
<td>72.4</td>
<td>15</td>
<td>67.3</td>
<td>14</td>
<td>70.8</td>
<td>13</td>
<td>75.7</td>
<td>12</td>
<td>72.6</td>
<td>13</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>NORTHWEST</strong></td>
<td>71.8</td>
<td>13</td>
<td>70.2</td>
<td>15</td>
<td>69.5</td>
<td>11</td>
<td>74.1</td>
<td>11</td>
<td>67.6</td>
<td>12</td>
<td>79.5</td>
<td>7</td>
<td>85.3</td>
<td>4</td>
<td>73.6</td>
<td>12</td>
<td>79.0</td>
<td>2</td>
</tr>
<tr class="odd">
<td><strong>PINNACLE</strong></td>
<td>77.3</td>
<td>7</td>
<td>73.3</td>
<td>12</td>
<td>68.1</td>
<td>15</td>
<td>82.4</td>
<td>2</td>
<td>80.7</td>
<td>2</td>
<td>85.6</td>
<td>1</td>
<td>89.6</td>
<td>2</td>
<td>77.4</td>
<td>6</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>SKYWEST</strong></td>
<td>78.0</td>
<td>5</td>
<td>75.0</td>
<td>8</td>
<td>70.9</td>
<td>9</td>
<td>82.1</td>
<td>3</td>
<td>77.9</td>
<td>3</td>
<td>81.7</td>
<td>4</td>
<td>85.7</td>
<td>3</td>
<td>77.9</td>
<td>5</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>SOUTHWEST</strong></td>
<td>79.5</td>
<td>4</td>
<td>79.7</td>
<td>3</td>
<td>74.8</td>
<td>6</td>
<td>80.2</td>
<td>5</td>
<td>76.3</td>
<td>7</td>
<td>83.1</td>
<td>3</td>
<td>84.4</td>
<td>5</td>
<td>79.8</td>
<td>2</td>
<td>81.9</td>
<td>1</td>
</tr>
<tr class="even">
<td><strong>UNITED</strong></td>
<td>71.3</td>
<td>15</td>
<td>68.2</td>
<td>19</td>
<td>66.4</td>
<td>17</td>
<td>68.1</td>
<td>18</td>
<td>59.3</td>
<td>18</td>
<td>68.2</td>
<td>17</td>
<td>72.9</td>
<td>15</td>
<td>69.0</td>
<td>18</td>
<td>75.8</td>
<td>7</td>
</tr>
<tr class="odd">
<td><strong>US AIRWAYS</strong></td>
<td>71.7</td>
<td>14</td>
<td>76.9</td>
<td>5</td>
<td>78.3</td>
<td>2</td>
<td>80.4</td>
<td>4</td>
<td>76.3</td>
<td>6</td>
<td>78.3</td>
<td>8</td>
<td>80.8</td>
<td>7</td>
<td>78.8</td>
<td>3</td>
<td>78.1</td>
<td>4</td>
</tr>
<tr class="even">
<td><strong>Total</strong></td>
<td><strong>74.2</strong></td>
<td></td>
<td><strong>74.2</strong></td>
<td></td>
<td><strong>70.8</strong></td>
<td></td>
<td><strong>75.8</strong></td>
<td></td>
<td><strong>70.8</strong></td>
<td></td>
<td><strong>75.7</strong></td>
<td></td>
<td><strong>78.4</strong></td>
<td></td>
<td><strong>74.8</strong></td>
<td></td>
<td><strong>78.2</strong></td>
<td></td>
</tr>
</tbody>
</table>

> **For simplicity, statistics are displayed to one decimal place.
> Actual ranking order is based on our computer carrying out the number
> of decimal places to nine.**
>
> \* **All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily (Pinnacle Airlines).**
>
> **\*\* Aloha Airlines ceased all flight operations on March 31, 2008.
> The carrier's ranking in this table ceased effective with the May
> 2008-issued report.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- -----------
  **ARRIVAL                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                              

                  **ATL**                **BOS**                **BWI**               **CLT**                **CVG**               **DCA**               **DEN**                **DFW**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **728**     **78.2**   **98**      **80.6**   **49**     **95.9**   **131**     **89.3**   **202**    **90.6**   **169**    **85.8**   **75**      **80.0**   **11**      **100.0**

  **AA**          **721**     **63.1**   **1179**    **66.0**   **276**    **70.3**   **179**     **66.5**   **H/**                **897**    **70.7**   **681**     **70.3**   **14101**   **75.6**

  **AS**          **H/**                 **93**      **67.7**   **H/**                **H/**                 **H/**                **93**     **80.6**   **205**     **77.6**   **92**      **80.4**

  **B6**          **H/**                 **1591**    **67.1**   **H/**                **186**     **60.8**   **H/**                **H/**                **119**     **56.3**   **H/**      

  **CO**          **398**     **64.3**   **590**     **64.2**   **180**    **83.3**   **26**      **42.3**   **H/**                **330**    **70.9**   **389**     **72.8**   **323**     **69.7**

  **DL**          **12701**   **77.5**   **1168**    **71.1**   **344**    **78.8**   **197**     **73.6**   **1560**   **86.6**   **899**    **78.6**   **312**     **75.3**   **333**     **69.7**

  **EV**          **10686**   **74.4**   **H/**                 **12**     **91.7**   **24**      **58.3**   **1214**   **87.1**   **18**     **77.8**   **H/**                 **H/**      

  **F9**          **124**     **82.3**   **H/**                 **H/**                **H/**                 **H/**                **91**     **85.7**   **4508**    **85.3**   **176**     **80.7**

  **FL**          **8017**    **80.6**   **739**     **70.9**   **1539**   **78.8**   **239**     **72.0**   **H/**                **254**    **83.5**   **132**     **57.6**   **336**     **73.5**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                 **H/**                **H/**                **H/**                 **H/**      

  **MQ**          **57**      **70.2**   **884**     **63.2**   **150**    **68.7**   **325**     **73.5**   **527**    **79.3**   **871**    **73.7**   **H/**                 **8415**    **80.1**

  **NW**          **260**     **85.4**   **363**     **68.6**   **254**    **83.9**   **224**     **86.6**   **H/**                **554**    **89.7**   **272**     **83.5**   **156**     **81.4**

  **OH**          **529**     **61.1**   **1007**    **65.5**   **355**    **73.5**   **257**     **55.3**   **3884**   **78.9**   **446**    **74.2**   **H/**                 **85**      **61.2**

  **OO**          **516**     **74.2**   **H/**                 **87**     **92.0**   **H/**                 **267**    **73.0**   **H/**                **4172**    **83.0**   **203**     **80.8**

  **UA**          **229**     **76.0**   **849**     **66.7**   **423**    **73.3**   **121**     **81.8**   **68**     **66.2**   **438**    **66.0**   **6626**    **74.3**   **353**     **67.1**

  **US**          **308**     **84.7**   **1676**    **76.7**   **374**    **80.2**   **6450**    **83.8**   **H/**                **2110**   **85.2**   **333**     **74.5**   **489**     **78.9**

  **WN**          **H/**                 **H/**                 **4904**   **84.3**   **H/**                 **H/**                **H/**                **2640**    **82.0**   **H/**      

  **XE**          **182**     **67.6**   **70**      **65.7**   **124**    **77.4**   **482**     **62.0**   **175**    **64.0**   **180**    **66.7**   **120**     **74.2**   **205**     **66.8**

  **YV**          **122**     **63.9**   **50**      **42.0**   **31**     **67.7**   **1775**    **67.8**   **H/**                **H/**                **1178**    **79.4**   **H/**      

  **TOTAL**       **35578**   **76.6**   **10357**   **68.6**   **9102**   **81.3**   **10616**   **77.9**   **7897**   **81.4**   **7350**   **78.6**   **21762**   **79.3**   **25278**   **76.9**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- -----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                  
  AIRPORT \***                                                                                                                                                                               

                  **DTW**                **EWR**                **FLL**               **IAD**               **IAH**                **JFK**                **LAS**                **LAX**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **4310**    **91.8**   **H/**                 **30**     **76.7**   **66**     **89.4**   **126**     **84.9**   **H/**                 **H/**                 **H/**      

  **AA**          **334**     **75.4**   **541**     **63.2**   **370**    **69.2**   **332**    **67.8**   **371**     **61.5**   **1051**    **56.8**   **648**     **71.1**   **2566**    **67.5**

  **AS**          **H/**                 **62**      **72.6**   **H/**                **H/**                **H/**                 **H/**                 **319**     **81.2**   **680**     **82.5**

  **B6**          **H/**                 **332**     **58.4**   **960**    **64.3**   **703**    **70.7**   **H/**                 **4811**    **60.2**   **372**     **65.3**   **H/**      

  **CO**          **179**     **69.3**   **4963**    **69.9**   **477**    **76.1**   **H/**                **7803**    **78.1**   **108**     **57.4**   **540**     **75.2**   **757**     **72.8**

  **DL**          **149**     **78.5**   **327**     **65.7**   **681**    **72.8**   **242**    **82.6**   **100**     **70.0**   **1449**    **60.1**   **552**     **79.3**   **1097**    **77.8**

  **EV**          **79**      **83.5**   **14**      **57.1**   **108**    **92.6**   **31**     **74.2**   **9**       **55.6**   **70**      **30.0**   **H/**                 **H/**      

  **F9**          **93**      **80.6**   **H/**                 **31**     **67.7**   **H/**                **93**      **78.5**   **H/**                 **183**     **85.2**   **183**     **86.3**

  **FL**          **186**     **78.5**   **202**     **63.4**   **482**    **78.8**   **180**    **85.6**   **H/**                 **H/**                 **253**     **80.2**   **309**     **70.6**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                 **62**      **80.6**   **73**      **67.1**

  **MQ**          **233**     **77.7**   **118**     **62.7**   **H/**                **H/**                **H/**                 **640**     **59.2**   **122**     **85.2**   **1448**    **91.6**

  **NW**          **6624**    **87.8**   **281**     **65.5**   **129**    **76.0**   **79**     **83.5**   **123**     **77.2**   **170**     **60.6**   **359**     **86.4**   **562**     **82.4**

  **OH**          **206**     **66.5**   **143**     **49.7**   **11**     **81.8**   **165**    **70.9**   **47**      **76.6**   **2495**    **55.8**   **H/**                 **H/**      

  **OO**          **55**      **67.3**   **81**      **69.1**   **H/**                **H/**                **224**     **72.8**   **H/**                 **277**     **85.9**   **3581**    **89.2**

  **UA**          **169**     **72.8**   **426**     **58.7**   **125**    **74.4**   **2164**   **79.1**   **154**     **66.9**   **447**     **58.2**   **936**     **71.2**   **2619**    **76.0**

  **US**          **247**     **82.6**   **309**     **70.6**   **587**    **73.6**   **85**     **77.6**   **143**     **72.7**   **175**     **64.0**   **2514**    **80.7**   **742**     **78.8**

  **WN**          **538**     **82.9**   **H/**                 **1386**   **83.3**   **329**    **83.9**   **H/**                 **H/**                 **7259**    **86.7**   **3677**    **85.3**

  **XE**          **173**     **50.3**   **4117**    **61.3**   **H/**                **269**    **65.1**   **7253**    **75.3**   **H/**                 **16**      **75.0**   **988**     **79.0**

  **YV**          **43**      **58.1**   **94**      **38.3**   **H/**                **1914**   **73.3**   **251**     **52.2**   **4**       **0.0**    **296**     **81.8**   **50**      **80.0**

  **TOTAL**       **13618**   **86.6**   **12010**   **65.1**   **5377**   **75.2**   **6559**   **75.8**   **16697**   **75.9**   **11420**   **58.6**   **14708**   **82.4**   **19332**   **80.9**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ----------- ---------- ----------- ----------

> **\* See Appendix at end of this section for list of airport and
> carrier codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                
  AIRPORT \***                                                                                                                                                                             

                  **LGA**                **MCO**                **MDW**               **MIA**               **MSP**                **OAK**               **ORD**                **PDX**    

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**

  **9E**          **201**     **73.1**   **H/**                 **H/**                **H/**                **1644**    **92.5**   **H/**                **H/**                 **H/**     

  **AA**          **1826**    **61.3**   **930**     **59.1**   **H/**                **3503**   **63.6**   **473**     **72.3**   **92**     **72.8**   **6189**    **75.8**   **217**    **65.9**

  **AS**          **H/**                 **85**      **76.5**   **H/**                **31**     **87.1**   **H/**                 **222**    **84.7**   **124**     **79.8**   **930**    **81.3**

  **B6**          **248**     **64.5**   **1233**    **68.0**   **H/**                **H/**                **H/**                 **434**    **75.8**   **217**     **66.8**   **31**     **51.6**

  **CO**          **392**     **65.8**   **620**     **77.7**   **H/**                **308**    **71.8**   **132**     **71.2**   **93**     **76.3**   **467**     **65.7**   **216**    **73.1**

  **DL**          **1647**    **72.9**   **1024**    **76.8**   **H/**                **375**    **72.5**   **107**     **76.6**   **24**     **87.5**   **334**     **74.3**   **297**    **80.8**

  **EV**          **105**     **59.0**   **352**     **90.9**   **H/**                **69**     **76.8**   **36**      **77.8**   **H/**                **6**       **66.7**   **H/**     

  **F9**          **92**      **58.7**   **48**      **68.8**   **180**    **82.8**   **H/**                **136**     **81.6**   **H/**                **H/**                 **150**    **88.0**

  **FL**          **618**     **53.9**   **1595**    **83.5**   **412**    **78.2**   **118**    **86.4**   **217**     **83.4**   **H/**                **H/**                 **H/**     

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                **H/**                 **62**     **82.3**

  **MQ**          **1564**    **64.6**   **H/**                 **H/**                **335**    **76.7**   **H/**                 **H/**                **7714**    **82.3**   **H/**     

  **NW**          **581**     **70.1**   **426**     **86.2**   **69**     **97.1**   **93**     **79.6**   **6782**    **87.8**   **H/**                **561**     **85.2**   **203**    **81.8**

  **OH**          **1206**    **62.1**   **18**      **88.9**   **37**     **54.1**   **46**     **69.6**   **155**     **56.1**   **H/**                **177**     **70.6**   **H/**     

  **OO**          **H/**                 **H/**                 **H/**                **H/**                **281**     **81.5**   **177**    **91.0**   **4219**    **83.1**   **850**    **93.4**

  **UA**          **645**     **58.3**   **607**     **72.0**   **H/**                **37**     **48.6**   **456**     **74.3**   **87**     **54.0**   **7899**    **75.2**   **625**    **70.2**

  **US**          **1125**    **76.8**   **779**     **76.4**   **H/**                **243**    **72.4**   **247**     **81.0**   **107**    **83.2**   **643**     **78.1**   **326**    **76.4**

  **WN**          **H/**                 **3400**    **83.8**   **6632**   **86.2**   **H/**                **H/**                 **3928**   **87.8**   **H/**                 **1288**   **86.0**

  **XE**          **56**      **33.9**   **30**      **86.7**   **H/**                **36**     **77.8**   **297**     **69.7**   **H/**                **118**     **66.1**   **94**     **77.7**

  **YV**          **35**      **51.4**   **H/**                 **H/**                **H/**                **H/**                 **58**     **91.4**   **2105**    **76.8**   **H/**     

  **TOTAL**       **10341**   **65.6**   **11147**   **78.0**   **7330**   **85.6**   **5194**   **67.2**   **10963**   **85.5**   **5222**   **85.7**   **30773**   **78.3**   **5289**   **81.8**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                
  AIRPORT \***                                                                                                                                                                             

                  **PHL**               **PHX**                **SAN**               **SEA**                **SFO**                **SLC**                **STL**               **TPA**    

  **CARRIER\***   **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\
                  ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**

  **9E**          **119**    **82.4**   **H/**                 **H/**                **H/**                 **H/**                 **H/**                 **75**     **98.7**   **H/**     

  **AA**          **486**    **66.5**   **488**     **67.8**   **520**    **71.0**   **522**     **68.0**   **1063**    **66.5**   **212**     **67.9**   **1629**   **75.9**   **585**    **70.9**

  **AS**          **H/**                **246**     **65.9**   **348**    **81.3**   **4482**    **80.4**   **461**     **73.1**   **H/**                 **H/**                **H/**     

  **B6**          **H/**                **62**      **67.7**   **237**    **69.6**   **186**     **68.3**   **168**     **67.3**   **175**     **69.1**   **H/**                **279**    **62.7**

  **CO**          **178**    **74.7**   **339**     **74.6**   **392**    **75.0**   **492**     **69.7**   **483**     **71.6**   **92**      **65.2**   **H/**                **402**    **79.6**

  **DL**          **338**    **76.9**   **271**     **77.1**   **408**    **75.2**   **560**     **81.1**   **439**     **80.9**   **2508**    **85.0**   **138**    **69.6**   **592**    **78.7**

  **EV**          **64**     **60.9**   **H/**                 **H/**                **H/**                 **H/**                 **H/**                 **89**     **76.4**   **105**    **82.9**

  **F9**          **62**     **69.4**   **180**     **86.1**   **181**    **86.2**   **156**     **76.9**   **171**     **77.2**   **216**     **78.7**   **93**     **73.1**   **31**     **61.3**

  **FL**          **339**    **79.4**   **93**      **74.2**   **135**    **75.6**   **217**     **74.2**   **171**     **63.7**   **H/**                 **136**    **85.3**   **579**    **78.8**

  **HA**          **H/**                **31**      **71.0**   **62**     **74.2**   **62**      **85.5**   **31**      **71.0**   **H/**                 **H/**                **H/**     

  **MQ**          **H/**                **H/**                 **663**    **91.9**   **H/**                 **145**     **89.7**   **H/**                 **88**     **68.2**   **H/**     

  **NW**          **339**    **77.9**   **264**     **84.1**   **176**    **86.9**   **509**     **77.6**   **376**     **77.7**   **93**      **86.0**   **290**    **82.1**   **222**    **87.4**

  **OH**          **333**    **63.1**   **H/**                 **H/**                **H/**                 **H/**                 **H/**                 **52**     **69.2**   **190**    **52.1**

  **OO**          **70**     **80.0**   **289**     **80.6**   **545**    **95.0**   **411**     **91.0**   **3258**    **72.5**   **6626**    **92.9**   **108**    **86.1**   **H/**     

  **UA**          **461**    **71.8**   **404**     **69.6**   **675**    **69.0**   **857**     **70.8**   **3976**    **72.0**   **207**     **76.8**   **61**     **85.2**   **254**    **70.1**

  **US**          **3728**   **80.7**   **5432**    **83.4**   **430**    **81.4**   **400**     **74.0**   **656**     **72.1**   **172**     **79.7**   **132**    **78.8**   **631**    **77.0**

  **WN**          **2076**   **82.2**   **5809**    **83.6**   **3190**   **85.4**   **1468**    **83.5**   **1093**    **80.4**   **1496**    **85.6**   **2272**   **84.4**   **2550**   **84.8**

  **XE**          **49**     **91.8**   **138**     **76.1**   **366**    **82.0**   **119**     **76.5**   **155**     **70.3**   **550**     **84.4**   **262**    **71.0**   **35**     **77.1**

  **YV**          **67**     **55.2**   **2711**    **85.3**   **18**     **77.8**   **H/**                 **H/**                 **35**      **62.9**   **79**     **55.7**   **H/**     

  **TOTAL**       **8709**   **78.3**   **16757**   **82.2**   **8346**   **82.1**   **10441**   **78.6**   **12646**   **73.0**   **12382**   **88.2**   **5504**   **79.8**   **6455**   **78.8**
  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                                              

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  ARRIVAL TIME**                                                                                                                                                                                            

  **600 - 659    **90.6**   **76.2**   **72.9**   **89.4**   **77.3**   **J/**     **85.8**   **88.8**   **77.8**   **70.5**   **J/**     **81.9**   **89.4**   **73.2**   **92.4**   **90.1**   **56.7**   **82.1**
  AM**                                                                                                                                                                                                      

  **700 - 759    **92.2**   **82.6**   **94.0**   **90.0**   **90.6**   **94.1**   **94.0**   **87.9**   **92.4**   **85.2**   **95.8**   **88.1**   **81.4**   **79.7**   **96.0**   **95.4**   **89.2**   **76.7**
  AM**                                                                                                                                                                                                      

  **800 - 859    **80.4**   **83.1**   **95.3**   **83.9**   **87.2**   **91.3**   **92.9**   **85.8**   **92.6**   **84.8**   **95.5**   **85.7**   **79.9**   **80.9**   **94.3**   **91.6**   **82.3**   **99.4**
  AM**                                                                                                                                                                                                      

  **900 - 959    **82.5**   **86.3**   **94.6**   **84.6**   **83.0**   **91.3**   **87.6**   **81.6**   **92.5**   **88.4**   **91.0**   **91.4**   **82.8**   **86.7**   **93.1**   **88.2**   **81.8**   **94.7**
  AM**                                                                                                                                                                                                      

  **1000 - 1059  **83.9**   **86.2**   **93.1**   **86.5**   **84.7**   **86.4**   **85.0**   **82.6**   **89.3**   **90.5**   **88.4**   **79.2**   **82.8**   **78.8**   **89.6**   **85.8**   **75.7**   **88.4**
  AM**                                                                                                                                                                                                      

  **1100 - 1159  **83.2**   **84.1**   **90.1**   **83.7**   **88.7**   **87.3**   **85.7**   **84.1**   **92.3**   **79.9**   **84.6**   **82.0**   **82.7**   **79.5**   **89.5**   **86.0**   **72.5**   **85.5**
  AM**                                                                                                                                                                                                      

  **1200 - 1259  **84.7**   **80.7**   **90.3**   **83.1**   **83.6**   **81.7**   **84.0**   **81.4**   **91.2**   **76.1**   **79.8**   **91.2**   **79.7**   **81.7**   **86.2**   **85.6**   **74.3**   **83.1**
  PM**                                                                                                                                                                                                      

  **100 - 159    **79.0**   **79.2**   **86.5**   **87.1**   **84.6**   **83.8**   **84.8**   **80.3**   **87.6**   **66.6**   **80.2**   **79.0**   **75.0**   **80.3**   **84.8**   **82.2**   **70.3**   **80.5**
  PM**                                                                                                                                                                                                      

  **200 - 259    **76.4**   **76.6**   **84.3**   **74.0**   **85.5**   **82.6**   **79.2**   **79.9**   **90.4**   **66.3**   **67.2**   **81.1**   **76.2**   **67.2**   **86.1**   **82.6**   **69.1**   **82.1**
  PM**                                                                                                                                                                                                      

  **300 - 359    **72.5**   **70.4**   **81.6**   **78.3**   **84.5**   **81.6**   **81.0**   **78.6**   **86.5**   **61.5**   **78.6**   **80.4**   **74.9**   **60.2**   **71.7**   **82.0**   **67.9**   **80.2**
  PM**                                                                                                                                                                                                      

  **400 - 459    **75.0**   **62.4**   **75.3**   **77.2**   **79.8**   **74.3**   **73.6**   **74.7**   **87.7**   **51.8**   **75.1**   **71.0**   **73.7**   **47.8**   **75.9**   **79.2**   **60.0**   **79.4**
  PM**                                                                                                                                                                                                      

  **500 - 559    **75.1**   **59.1**   **73.3**   **69.6**   **65.9**   **69.5**   **70.4**   **72.0**   **86.8**   **51.7**   **69.8**   **74.5**   **68.7**   **43.2**   **77.4**   **76.2**   **57.2**   **71.4**
  PM**                                                                                                                                                                                                      

  **600 - 659    **71.4**   **56.6**   **72.8**   **70.4**   **80.1**   **70.7**   **69.9**   **69.8**   **80.3**   **48.8**   **68.5**   **69.4**   **67.1**   **29.0**   **77.4**   **77.3**   **53.9**   **74.8**
  PM**                                                                                                                                                                                                      

  **700 - 759    **62.1**   **57.2**   **75.1**   **63.3**   **69.5**   **72.1**   **71.9**   **66.4**   **82.6**   **48.6**   **73.4**   **80.3**   **67.3**   **24.9**   **75.9**   **80.6**   **52.2**   **75.9**
  PM**                                                                                                                                                                                                      

  **800 - 859    **67.8**   **54.6**   **74.6**   **70.3**   **67.7**   **70.1**   **66.7**   **67.1**   **82.5**   **50.8**   **66.5**   **69.0**   **67.9**   **26.4**   **78.9**   **70.8**   **47.5**   **62.7**
  PM**                                                                                                                                                                                                      

  **900 - 959    **68.3**   **56.5**   **72.8**   **67.8**   **53.9**   **69.7**   **70.3**   **66.2**   **76.0**   **58.8**   **62.7**   **66.9**   **68.4**   **33.1**   **73.2**   **69.6**   **51.9**   **65.5**
  PM**                                                                                                                                                                                                      

  **1000 - 1059  **73.7**   **55.6**   **73.8**   **82.7**   **74.2**   **71.9**   **64.9**   **60.2**   **61.8**   **57.3**   **61.0**   **66.7**   **68.7**   **42.9**   **76.5**   **72.1**   **54.3**   **68.0**
  PM**                                                                                                                                                                                                      

  **1100 - 559   **72.6**   **60.5**   **69.2**   **60.7**   **74.0**   **66.4**   **75.3**   **69.3**   **79.3**   **68.2**   **65.9**   **63.4**   **78.7**   **61.9**   **72.0**   **73.1**   **68.3**   **62.6**
  AM**                                                                                                                                                                                                      

  **TOTAL, ALL   **76.6**   **68.6**   **81.3**   **77.9**   **81.4**   **78.6**   **79.3**   **76.9**   **86.6**   **65.1**   **75.2**   **75.8**   **75.9**   **58.6**   **82.4**   **80.9**   **65.6**   **78.0**
  ARRIVALS,\                                                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                                              
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- -----------
  **ARRIVAL                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                              

  **SCHEDULED\   **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**     **SEA**    **SFO**    **SLC**    **STL**    **TPA**    **TOTAL**
  ARRIVAL TIME**                                                                                                                                                            

  **600 - 659    **96.6**   **78.6**   **93.4**   **J/**     **90.1**   **96.7**   **85.6**   **93.7**   **100.0**   **98.3**   **93.4**   **77.4**   **92.5**   **61.5**   **86.6**
  AM**                                                                                                                                                                      

  **700 - 759    **96.9**   **89.2**   **90.7**   **99.2**   **87.8**   **95.9**   **93.4**   **90.3**   **95.8**    **95.7**   **93.4**   **96.7**   **89.3**   **90.8**   **90.0**
  AM**                                                                                                                                                                      

  **800 - 859    **92.4**   **84.7**   **92.6**   **96.4**   **83.5**   **96.1**   **88.4**   **89.1**   **94.9**    **94.1**   **89.1**   **96.8**   **91.0**   **94.8**   **87.4**
  AM**                                                                                                                                                                      

  **900 - 959    **92.4**   **78.8**   **92.6**   **97.8**   **83.4**   **93.8**   **83.7**   **84.3**   **93.4**    **91.3**   **69.7**   **92.9**   **89.1**   **95.6**   **86.8**
  AM**                                                                                                                                                                      

  **1000 - 1059  **91.0**   **76.3**   **88.7**   **92.0**   **84.4**   **91.4**   **90.2**   **88.1**   **87.9**    **80.3**   **66.9**   **90.5**   **87.0**   **87.3**   **85.3**
  AM**                                                                                                                                                                      

  **1100 - 1159  **90.7**   **79.0**   **88.7**   **92.8**   **82.3**   **82.4**   **91.4**   **89.3**   **85.5**    **79.6**   **66.1**   **89.9**   **91.2**   **84.8**   **84.2**
  AM**                                                                                                                                                                      

  **1200 - 1259  **92.6**   **80.5**   **90.5**   **85.5**   **82.8**   **82.4**   **85.8**   **87.0**   **83.1**    **77.6**   **62.8**   **90.6**   **83.7**   **82.6**   **83.2**
  PM**                                                                                                                                                                      

  **100 - 159    **89.5**   **69.6**   **87.5**   **80.8**   **80.6**   **87.6**   **90.9**   **88.1**   **83.7**    **77.2**   **76.8**   **92.0**   **82.9**   **85.5**   **81.4**
  PM**                                                                                                                                                                      

  **200 - 259    **88.2**   **60.0**   **87.0**   **88.7**   **79.5**   **76.1**   **85.2**   **85.1**   **82.9**    **80.0**   **72.8**   **91.5**   **78.5**   **80.4**   **79.8**
  PM**                                                                                                                                                                      

  **300 - 359    **85.4**   **68.6**   **82.1**   **87.2**   **76.5**   **83.3**   **80.1**   **84.3**   **84.2**    **76.7**   **75.9**   **85.7**   **82.2**   **80.0**   **77.3**
  PM**                                                                                                                                                                      

  **400 - 459    **88.0**   **57.9**   **85.7**   **88.3**   **75.0**   **83.8**   **74.8**   **81.5**   **82.1**    **80.3**   **74.9**   **91.6**   **76.3**   **81.0**   **75.1**
  PM**                                                                                                                                                                      

  **500 - 559    **82.7**   **59.2**   **84.3**   **86.7**   **73.4**   **79.6**   **68.7**   **80.3**   **79.3**    **79.4**   **74.1**   **82.7**   **77.0**   **74.2**   **72.3**
  PM**                                                                                                                                                                      

  **600 - 659    **81.4**   **66.8**   **83.3**   **81.8**   **71.0**   **82.0**   **65.0**   **75.9**   **76.4**    **72.5**   **79.2**   **86.9**   **73.8**   **75.9**   **71.5**
  PM**                                                                                                                                                                      

  **700 - 759    **79.1**   **55.2**   **86.4**   **79.1**   **71.6**   **79.0**   **72.6**   **76.9**   **77.7**    **77.2**   **71.5**   **79.0**   **75.0**   **76.9**   **69.8**
  PM**                                                                                                                                                                      

  **800 - 859    **76.6**   **56.7**   **80.0**   **80.2**   **70.1**   **69.1**   **69.4**   **74.0**   **75.4**    **73.7**   **72.6**   **83.2**   **70.2**   **64.7**   **68.8**
  PM**                                                                                                                                                                      

  **900 - 959    **77.3**   **65.1**   **80.2**   **77.7**   **66.8**   **74.1**   **68.5**   **62.7**   **73.6**    **70.1**   **69.8**   **78.9**   **66.9**   **63.6**   **66.7**
  PM**                                                                                                                                                                      

  **1000 - 1059  **75.3**   **45.2**   **54.8**   **75.3**   **64.9**   **74.9**   **70.3**   **67.7**   **68.7**    **79.2**   **66.8**   **69.5**   **69.2**   **68.7**   **66.8**
  PM**                                                                                                                                                                      

  **1100 - 559   **80.0**   **56.8**   **76.4**   **79.4**   **75.3**   **74.1**   **71.0**   **75.3**   **83.7**    **74.1**   **70.7**   **68.2**   **69.6**   **70.4**   **70.5**
  AM**                                                                                                                                                                      

  **TOTAL, ALL   **85.6**   **67.2**   **85.5**   **85.7**   **78.3**   **81.8**   **78.3**   **82.2**   **82.1**    **78.6**   **73.0**   **88.2**   **79.8**   **78.8**   **77.8**
  ARRIVALS,\                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                              
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------
  **DEPARTURE                                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                                                

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**     **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**     **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  DEPARTURE                                                                                                                                                                                                   
  TIME**                                                                                                                                                                                                      

  **600 - 659    **92.9**   **93.2**   **95.9**   **92.5**   **97.5**    **94.2**   **95.9**   **91.2**   **93.7**   **90.3**   **95.4**   **91.5**    **90.3**   **93.5**   **94.8**   **92.4**   **92.4**   **91.8**
  AM**                                                                                                                                                                                                        

  **700 - 759    **88.9**   **90.2**   **93.7**   **86.4**   **87.7**    **91.7**   **94.9**   **89.4**   **92.8**   **86.8**   **94.3**   **88.7**    **88.9**   **85.7**   **94.0**   **92.2**   **90.2**   **92.4**
  AM**                                                                                                                                                                                                        

  **800 - 859    **90.6**   **87.3**   **90.0**   **87.0**   **85.9**    **92.1**   **92.2**   **85.1**   **92.2**   **84.3**   **95.4**   **82.4**    **85.4**   **82.4**   **92.9**   **90.6**   **87.3**   **91.8**
  AM**                                                                                                                                                                                                        

  **900 - 959    **83.9**   **85.7**   **89.9**   **86.4**   **90.0**    **90.6**   **85.8**   **80.2**   **91.7**   **81.4**   **93.5**   **87.3**    **83.2**   **84.7**   **89.0**   **85.1**   **83.5**   **89.2**
  AM**                                                                                                                                                                                                        

  **1000 - 1059  **82.2**   **82.8**   **91.8**   **87.8**   **84.0**    **90.0**   **83.5**   **76.9**   **90.0**   **84.6**   **93.0**   **80.8**    **83.7**   **74.8**   **87.9**   **79.6**   **84.1**   **92.9**
  AM**                                                                                                                                                                                                        

  **1100 - 1159  **83.9**   **83.5**   **86.8**   **84.3**   **84.5**    **86.1**   **82.2**   **72.8**   **86.6**   **77.2**   **87.0**   **72.1**    **79.9**   **82.8**   **85.1**   **82.9**   **81.6**   **86.9**
  AM**                                                                                                                                                                                                        

  **1200 - 1259  **82.7**   **85.7**   **84.2**   **75.5**   **82.8**    **83.9**   **78.7**   **74.2**   **89.2**   **72.3**   **76.3**   **80.2**    **81.7**   **78.6**   **86.2**   **83.8**   **77.8**   **80.9**
  PM**                                                                                                                                                                                                        

  **100 - 159    **78.1**   **78.0**   **81.8**   **82.2**   **84.0**    **81.1**   **74.3**   **71.5**   **86.8**   **65.4**   **77.9**   **82.1**    **78.9**   **72.1**   **82.0**   **80.1**   **78.0**   **81.4**
  PM**                                                                                                                                                                                                        

  **200 - 259    **72.7**   **71.7**   **76.4**   **78.9**   **82.4**    **83.9**   **78.6**   **68.0**   **80.3**   **61.5**   **63.4**   **69.1**    **72.4**   **66.6**   **78.1**   **80.5**   **73.6**   **73.1**
  PM**                                                                                                                                                                                                        

  **300 - 359    **67.8**   **67.1**   **78.3**   **58.1**   **78.0**    **72.1**   **73.7**   **67.9**   **86.0**   **56.6**   **66.7**   **77.6**    **70.9**   **65.2**   **72.4**   **78.1**   **71.4**   **68.3**
  PM**                                                                                                                                                                                                        

  **400 - 459    **67.9**   **61.2**   **72.9**   **75.8**   **76.4**    **73.8**   **71.9**   **66.6**   **70.0**   **49.8**   **71.7**   **67.8**    **68.0**   **58.4**   **64.9**   **83.1**   **65.4**   **74.0**
  PM**                                                                                                                                                                                                        

  **500 - 559    **68.5**   **58.1**   **68.5**   **70.6**   **84.1**    **71.1**   **71.3**   **66.0**   **84.1**   **45.1**   **64.4**   **68.3**    **65.9**   **53.7**   **72.9**   **77.6**   **63.5**   **69.7**
  PM**                                                                                                                                                                                                        

  **600 - 659    **72.4**   **54.5**   **63.6**   **68.1**   **67.2**    **75.0**   **67.3**   **62.4**   **65.3**   **54.5**   **58.1**   **65.5**    **62.8**   **51.0**   **76.6**   **81.1**   **61.1**   **66.5**
  PM**                                                                                                                                                                                                        

  **700 - 759    **65.8**   **56.8**   **64.4**   **69.6**   **77.5**    **71.5**   **70.8**   **62.7**   **81.0**   **48.7**   **65.7**   **63.1**    **64.2**   **49.2**   **72.1**   **80.5**   **57.7**   **68.5**
  PM**                                                                                                                                                                                                        

  **800 - 859    **62.7**   **52.2**   **69.7**   **75.9**   **69.0**    **73.0**   **68.2**   **61.9**   **71.3**   **44.1**   **57.8**   **72.8**    **62.9**   **38.6**   **72.4**   **79.9**   **55.2**   **67.3**
  PM**                                                                                                                                                                                                        

  **900 - 959    **67.9**   **57.3**   **63.0**   **39.3**   **74.2**    **77.2**   **71.7**   **62.1**   **88.3**   **48.2**   **83.3**   **69.0**    **73.6**   **33.7**   **75.3**   **79.4**   **56.2**   **57.0**
  PM**                                                                                                                                                                                                        

  **1000 - 1059  **68.1**   **J/**     **J/**     **78.8**   **100.0**   **J/**     **78.5**   **63.7**   **84.8**   **48.3**   **J/**     **64.2**    **76.6**   **56.2**   **82.6**   **82.9**   **J/**     **J/**
  PM**                                                                                                                                                                                                        

  **1100 - 559   **68.2**   **89.7**   **91.8**   **J/**     **J/**      **92.3**   **74.3**   **82.4**   **96.8**   **87.0**   **93.5**   **100.0**   **82.7**   **80.6**   **80.9**   **79.3**   **96.8**   **63.3**
  AM**                                                                                                                                                                                                        

  **TOTAL, ALL   **75.6**   **75.2**   **80.3**   **78.8**   **81.3**    **82.4**   **78.5**   **72.3**   **86.6**   **66.9**   **78.3**   **75.8**    **75.5**   **67.2**   **81.4**   **83.4**   **75.0**   **79.3**
  DEPARTURES,\                                                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                                                
  -------------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- -----------
  **DEPARTURE                                                                                                                                                               
  AIRPORT \***                                                                                                                                                              

  **SCHEDULED\   **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**     **SEA**    **SFO**    **SLC**    **STL**    **TPA**    **TOTAL**
  DEPARTURE                                                                                                                                                                 
  TIME**                                                                                                                                                                    

  **600 - 659    **96.4**   **91.8**   **91.5**   **96.2**   **86.4**   **96.3**   **91.4**   **94.0**   **94.4**    **91.0**   **93.4**   **94.9**   **95.9**   **96.2**   **92.9**
  AM**                                                                                                                                                                      

  **700 - 759    **94.1**   **85.0**   **91.6**   **96.2**   **86.6**   **91.9**   **90.3**   **89.1**   **94.7**    **89.5**   **93.4**   **92.1**   **92.7**   **94.0**   **90.4**
  AM**                                                                                                                                                                      

  **800 - 859    **89.6**   **86.8**   **93.3**   **92.2**   **85.8**   **93.6**   **89.8**   **86.3**   **91.9**    **89.1**   **88.6**   **92.7**   **90.3**   **93.8**   **88.8**
  AM**                                                                                                                                                                      

  **900 - 959    **88.2**   **78.5**   **91.2**   **93.2**   **80.4**   **84.8**   **83.9**   **83.3**   **87.4**    **84.2**   **83.3**   **93.2**   **89.3**   **94.0**   **85.7**
  AM**                                                                                                                                                                      

  **1000 - 1059  **87.4**   **78.2**   **90.7**   **91.6**   **79.7**   **90.0**   **85.2**   **83.5**   **87.5**    **85.5**   **69.9**   **88.8**   **90.6**   **90.8**   **84.0**
  AM**                                                                                                                                                                      

  **1100 - 1159  **84.1**   **76.0**   **88.6**   **88.0**   **78.9**   **86.9**   **85.7**   **82.6**   **84.6**    **77.2**   **63.5**   **90.2**   **85.3**   **82.4**   **82.2**
  AM**                                                                                                                                                                      

  **1200 - 1259  **83.9**   **70.0**   **82.4**   **87.3**   **78.1**   **80.0**   **86.8**   **83.3**   **83.1**    **79.3**   **67.8**   **90.3**   **83.0**   **87.8**   **80.7**
  PM**                                                                                                                                                                      

  **100 - 159    **84.5**   **64.1**   **87.6**   **75.6**   **76.9**   **84.4**   **88.0**   **84.8**   **81.2**    **70.5**   **64.5**   **87.6**   **77.7**   **77.3**   **78.5**
  PM**                                                                                                                                                                      

  **200 - 259    **79.5**   **44.4**   **84.7**   **78.4**   **73.0**   **82.4**   **82.3**   **78.8**   **82.3**    **77.1**   **71.3**   **90.0**   **77.6**   **77.2**   **75.0**
  PM**                                                                                                                                                                      

  **300 - 359    **83.1**   **54.3**   **84.4**   **76.9**   **73.1**   **73.1**   **78.2**   **79.4**   **81.3**    **77.3**   **74.1**   **89.0**   **75.9**   **76.3**   **73.4**
  PM**                                                                                                                                                                      

  **400 - 459    **75.9**   **57.1**   **81.1**   **83.8**   **71.7**   **87.6**   **74.8**   **79.9**   **80.5**    **76.9**   **75.3**   **81.8**   **74.8**   **77.0**   **71.8**
  PM**                                                                                                                                                                      

  **500 - 559    **80.0**   **50.0**   **84.7**   **84.0**   **70.7**   **77.7**   **67.7**   **78.2**   **78.9**    **79.2**   **80.3**   **87.3**   **74.9**   **71.0**   **70.9**
  PM**                                                                                                                                                                      

  **600 - 659    **75.9**   **56.7**   **82.7**   **80.9**   **69.4**   **73.8**   **70.1**   **76.5**   **80.6**    **78.5**   **80.0**   **86.4**   **72.0**   **67.0**   **69.2**
  PM**                                                                                                                                                                      

  **700 - 759    **67.6**   **51.9**   **88.2**   **78.5**   **71.1**   **84.9**   **58.1**   **75.1**   **79.9**    **77.3**   **75.9**   **84.6**   **75.2**   **70.7**   **69.9**
  PM**                                                                                                                                                                      

  **800 - 859    **67.6**   **61.3**   **91.5**   **78.8**   **66.9**   **78.1**   **72.7**   **72.8**   **78.5**    **77.0**   **77.5**   **83.1**   **63.6**   **65.7**   **66.4**
  PM**                                                                                                                                                                      

  **900 - 959    **70.0**   **52.2**   **87.7**   **72.1**   **72.7**   **90.6**   **63.6**   **68.7**   **76.3**    **81.3**   **71.7**   **88.9**   **65.6**   **56.0**   **71.7**
  PM**                                                                                                                                                                      

  **1000 - 1059  **J/**     **58.7**   **80.1**   **83.9**   **72.4**   **79.8**   **74.1**   **73.4**   **83.3**    **84.2**   **76.1**   **66.7**   **J/**     **J/**     **75.2**
  PM**                                                                                                                                                                      

  **1100 - 559   **93.1**   **J/**     **94.2**   **92.8**   **91.4**   **83.8**   **92.7**   **85.1**   **100.0**   **80.9**   **78.4**   **75.1**   **J/**     **J/**     **80.4**
  AM**                                                                                                                                                                      

  **TOTAL, ALL   **81.9**   **65.4**   **87.3**   **85.9**   **76.5**   **86.6**   **79.9**   **81.7**   **85.1**    **81.5**   **76.9**   **88.5**   **82.1**   **81.6**   **78.6**
  DEPARTURES,\                                                                                                                                                              
  BY AIRPORT**                                                                                                                                                              
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **OH**      **5610**    **BWI-JFK**        **1815**       **25**        **100.00**       **85**     **63**

  **OH**      **5109**    **CLE-JFK**        **1504**       **31**        **100.00**       **59**     **50**

  **OH**      **5292**    **MSP-JFK**        **1627**       **31**        **96.77**        **94**     **78**

  **B6**      **74**      **MCO-JFK**        **1550**       **31**        **96.77**        **85**     **70**

  **OH**      **5588**    **ORF-JFK**        **1838**       **31**        **96.77**        **71**     **75**

  **OH**      **5614**    **CLT-JFK**        **1645**       **27**        **96.30**        **79**     **79**

  **OH**      **5491**    **ALB-JFK**        **1645**       **26**        **96.15**        **70**     **50**

  **OH**      **5440**    **IAD-JFK**        **1705**       **24**        **95.83**        **62**     **55**

  **B6**      **3**       **BUF-JFK**        **1835**       **31**        **93.55**        **111**    **83**

  **B6**      **36**      **JFK-ROC**        **2100**       **31**        **93.55**        **94**     **80**

  **B6**      **14**      **FLL-JFK**        **1710**       **31**        **93.55**        **91**     **71**

  **OH**      **5521**    **BOS-JFK**        **1740**       **31**        **93.55**        **89**     **89**

  **B6**      **154**     **MCO-JFK**        **1725**       **31**        **93.55**        **82**     **65**

  **AA**      **1522**    **SJU-MCO**        **1745**       **31**        **93.55**        **80**     **56**

  **B6**      **1076**    **RIC-JFK**        **1710**       **31**        **93.55**        **78**     **48**

  **OH**      **5480**    **JFK-DTW**        **1615**       **15**        **93.33**        **110**    **72**

  **OH**      **5211**    **JFK-BUF**        **1235**       **15**        **93.33**        **77**     **36**

  **OH**      **5592**    **RIC-JFK**        **1659**       **29**        **93.10**        **61**     **51**

  **OH**      **5366**    **DTW-JFK**        **1600**       **28**        **92.86**        **77**     **60**

  **OH**      **5539**    **BTV-JFK**        **1835**       **27**        **92.59**        **69**     **75**

  **OH**      **5496**    **BOS-BGR**        **2040**       **25**        **92.00**        **86**     **62**

  **AA**      **902**     **MIA-JFK**        **1425**       **31**        **90.32**        **86**     **65**

  **B6**      **616**     **JAX-JFK**        **1640**       **31**        **90.32**        **73**     **46**

  **B6**      **35**      **JFK-PBI**        **2100**       **31**        **90.32**        **64**     **63**

  **MQ**      **4617**    **BOS-JFK**        **2000**       **31**        **90.32**        **56**     **32**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

> **\* See Appendix at end of this section for list of carrier codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **B6**      **1080**    **CLT-JFK**        **1950**       **31**        **90.32**        **53**     **45**

  **B6**      **192**     **LAS-JFK**        **1120**       **31**        **90.32**        **50**     **36**

  **OH**      **5430**    **SRQ-ATL**        **1727**       **18**        **88.89**        **59**     **26**

  **OH**      **5490**    **JFK-ALB**        **1455**       **26**        **88.46**        **32**     **20**

  **EV**      **4316**    **PIT-JFK**        **1815**       **25**        **88.00**        **78**     **72**

  **OH**      **5496**    **PHL-BOS**        **1845**       **25**        **88.00**        **74**     **41**

  **AA**      **2082**    **MIA-SJU**        **1400**       **31**        **87.10**        **73**     **66**

  **B6**      **1056**    **PIT-JFK**        **1720**       **31**        **87.10**        **68**     **51**

  **OH**      **5418**    **ROC-JFK**        **1625**       **31**        **87.10**        **55**     **39**

  **B6**      **1079**    **JFK-RIC**        **2150**       **31**        **87.10**        **50**     **33**

  **OH**      **5640**    **RDU-JFK**        **1645**       **31**        **87.10**        **48**     **35**

  **OH**      **5396**    **PIT-JFK**        **1504**       **31**        **87.10**        **43**     **37**

  **MQ**      **3944**    **JFK-BWI**        **1540**       **31**        **87.10**        **37**     **33**

  **XE**      **2587**    **EWR-AVL**        **2055**       **30**        **86.67**        **69**     **53**

  **FL**      **514**     **MKE-LGA**        **1755**       **30**        **86.67**        **58**     **53**

  **B6**      **1315**    **JFK-IAD**        **2230**       **26**        **84.62**        **49**     **36**

  **OH**      **5203**    **BUF-JFK**        **1437**       **25**        **84.00**        **85**     **40**

  **OH**      **5350**    **RDU-LGA**        **1830**       **25**        **84.00**        **66**     **61**

  **OH**      **5239**    **LGA-TYS**        **2100**       **25**        **84.00**        **50**     **34**

  **B6**      **136**     **RSW-JFK**        **1740**       **31**        **83.87**        **86**     **56**

  **B6**      **1108**    **RDU-JFK**        **1730**       **31**        **83.87**        **85**     **68**

  **B6**      **1069**    **BOS-JFK**        **1800**       **31**        **83.87**        **81**     **56**

  **B6**      **144**     **PBI-JFK**        **1820**       **31**        **83.87**        **77**     **44**

  **MQ**      **4549**    **RDU-JFK**        **1910**       **31**        **83.87**        **76**     **73**

  **B6**      **120**     **MSY-JFK**        **1745**       **31**        **83.87**        **74**     **52**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **B6**      **75**      **SYR-JFK**        **1720**       **31**        **83.87**        **73**     **47**

  **B6**      **156**     **MCO-JFK**        **1400**       **31**        **83.87**        **71**     **46**

  **OH**      **5287**    **JFK-MSP**        **1910**       **31**        **83.87**        **69**     **57**

  **DL**      **246**     **ATL-JFK**        **1730**       **31**        **83.87**        **66**     **49**

  **DL**      **30**      **BOS-JFK**        **1415**       **31**        **83.87**        **61**     **40**

  **AA**      **1963**    **FLL-SJU**        **1620**       **31**        **83.87**        **53**     **39**

  **FL**      **307**     **ATL-DEN**        **1520**       **18**        **83.33**        **33**     **24**

  **B6**      **1026**    **JFK-BOS**        **2140**       **21**        **80.95**        **62**     **35**

  **B6**      **1027**    **BOS-JFK**        **1945**       **26**        **80.77**        **77**     **47**

  **B6**      **1088**    **CLT-JFK**        **1755**       **31**        **80.65**        **88**     **59**

  **AA**      **1908**    **MIA-JFK**        **2145**       **31**        **80.65**        **77**     **78**

  **FL**      **474**     **ATL-EWR**        **1636**       **31**        **80.65**        **77**     **43**

  **DL**      **31**      **JFK-BOS**        **1629**       **31**        **80.65**        **71**     **53**

  **B6**      **28**      **TPA-JFK**        **1850**       **31**        **80.65**        **65**     **45**

  **AA**      **685**     **MIA-IAH**        **1540**       **31**        **80.65**        **58**     **38**

  **OH**      **5629**    **BOS-JFK**        **1940**       **31**        **80.65**        **58**     **51**

  **AA**      **1530**    **MIA-LGA**        **1528**       **31**        **80.65**        **54**     **31**

  **B6**      **1068**    **AUS-JFK**        **1645**       **31**        **80.65**        **49**     **31**

  **B6**      **60**      **TPA-JFK**        **1420**       **31**        **80.65**        **44**     **24**

  **MQ**      **4755**    **JFK-DCA**        **1615**       **31**        **80.65**        **42**     **27**

  **OH**      **5710**    **SYR-JFK**        **1520**       **31**        **80.65**        **42**     **23**

  **B6**      **1024**    **JFK-BOS**        **2235**       **31**        **80.65**        **41**     **41**

  **OH**      **5117**    **EWR-ATL**        **1915**       **15**        **80.00**        **89**     **54**

  **OO**      **3650**    **ATL-CVG**        **1850**       **15**        **80.00**        **34**     **24**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/
ARRIVING LATE 70% OF THE TIME OR MORE**

  ----------------- ------------------- ------------- ---------------------
  **CARRIER**       **NUMBER OF\        **REGULARLY   
                    REGULARLY SCHEDULED SCHEDULED     
                    FLIGHTS\            FLIGHTS\      
                    FOR WHICH\          LATE 70% OF   
                    CARRIER REPORTED    THE TIME OR   
                    DATA**              MORE D/**     

                                        **NUMBER**    **PERCENTAGE**

  **JETBLUE**       **569**             **44**        **7.7**

  **COMAIR**        **585**             **42**        **7.2**

  **AMERICAN**      **1,748**           **23**        **1.3**

  **EXPRESSJET**    **1,235**           **16**        **1.3**

  **AIRTRAN**       **782**             **7**         **0.9**

  **AMERICAN        **1,469**           **13**        **0.9**
  EAGLE**                                             

  **DELTA**         **1,291**           **8**         **0.6**

  **UNITED**        **1,348**           **7**         **0.5**

  **ATLANTIC        **839**             **4**         **0.5**
  SOUTHEAST**                                         

  **CONTINENTAL**   **928**             **3**         **0.3**

  **PINNACLE**      **713**             **1**         **0.1**

  **MESA**          **719**             **1**         **0.1**

  **NORTHWEST**     **1,039**           **1**         **0.1**

  **US AIRWAYS**    **1,306**           **1**         **0.1**

  **SKYWEST**       **1,681**           **1**         **0.1**

  **SOUTHWEST**     **3,470**           **1**         **0.0**

  **ALASKA**        **464**             **0**         **0.0**

  **FRONTIER**      **292**             **0**         **0.0**

  **HAWAIIAN**      **187**             **0**         **0.0**

  **TOTAL**         **20,665**          **173**       **0.8**
  ----------------- ------------------- ------------- ---------------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------ ------------ ----------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**             **PERCENT\               **REPORTED\                       **CITY (AIRPORT)**    **PERCENT\              **REPORTED\    
                                 ON-TIME**                OPERATIONS**                                            ON-TIME**               OPERATIONS**   

                                 **ARR.**     **DEP.**    **ARR.**       **DEP.**                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ABILENE TX (ABI)**           **70.8**     **86.0**    **236**        **235**            **CEDAR CITY UT       **84.2**     **98.2**   **57**         **57**
                                                                                            (CDC)**                                                      

  **ADAK ISLAND AK (ADK)**       **33.3**     **22.2**    **9**          **9**              **CEDAR RAPIDS/IOWA   **79.8**     **85.5**   **781**        **784**
                                                                                            CITY IA (CID)**                                              

  **AGUADILLA PR (BQN)**         **72.3**     **87.1**    **155**        **155**            **CHAMPAIGN/URBANA IL **78.8**     **85.7**   **231**        **231**
                                                                                            (CMI)**                                                      

  **AKRON/CANTON OH (CAK)**      **76.8**     **82.6**    **800**        **800**            **CHARLESTON SC       **76.4**     **80.9**   **1,209**      **1,212**
                                                                                            (CHS)**                                                      

  **ALBANY GA (ABY)**            **67.8**     **71.3**    **87**         **87**             **CHARLESTON/DUNBAR   **81.4**     **85.2**   **263**        **263**
                                                                                            WV (CRW)**                                                   

  **ALBANY NY (ALB)**            **75.2**     **80.1**    **1,194**      **1,195**          **CHARLOTTE AMALIE VI **70.8**     **77.9**   **240**        **240**
                                                                                            (STT)**                                                      

  **ALBUQUERQUE NM (ABQ)**       **80.2**     **83.0**    **3,695**      **3,695**          **CHARLOTTE NC        **77.9**     **78.8**   **10,616**     **10,602**
                                                                                            (CLT)**                                                      

  **ALEXANDRIA LA (AEX)**        **77.8**     **86.3**    **203**        **204**            **CHARLOTTESVILLE VA  **64.4**     **79.7**   **59**         **59**
                                                                                            (CHO)**                                                      

  **ALLENTOWN/BETHLEHEM/EASTON   **82.3**     **88.0**    **378**        **383**            **CHATTANOOGA TN      **76.9**     **82.0**   **386**        **388**
  PA (ABE)**                                                                                (CHA)**                                                      

  **AMARILLO TX (AMA)**          **76.0**     **81.0**    **647**        **646**            **CHICAGO IL (MDW)**  **85.6**     **81.9**   **7,330**      **7,330**

  **ANCHORAGE AK (ANC)**         **75.0**     **79.5**    **2,215**      **2,219**          **CHICAGO IL (ORD)**  **78.3**     **76.5**   **30,773**     **30,732**

  **APPLETON WI (ATW)**          **83.3**     **86.2**    **514**        **515**            **CHICO CA (CIC)**    **65.3**     **73.7**   **118**        **118**

  **ASHEVILLE NC (AVL)**         **68.8**     **78.7**    **445**        **445**            **CHRISTIANSTED VI    **63.2**     **63.2**   **38**         **38**
                                                                                            (STX)**                                                      

  **ASPEN CO (ASE)**             **78.6**     **81.2**    **462**        **463**            **CLEVELAND OH        **77.9**     **80.9**   **6,084**      **6,089**
                                                                                            (CLE)**                                                      

  **ATLANTA GA (ATL)**           **76.6**     **75.6**    **35,578**     **35,538**         **CODY WY (COD)**     **87.7**     **93.4**   **122**        **122**

  **AUGUSTA GA (AGS)**           **76.0**     **75.4**    **204**        **203**            **COLLEGE             **73.5**     **84.7**   **117**        **118**
                                                                                            STATION/BRYAN TX                                             
                                                                                            (CLL)**                                                      

  **AUSTIN TX (AUS)**            **76.7**     **83.5**    **4,277**      **4,276**          **COLORADO SPRINGS CO **78.7**     **84.0**   **1,518**      **1,516**
                                                                                            (COS)**                                                      

  **BAKERSFIELD CA (BFL)**       **86.9**     **90.8**    **436**        **437**            **COLUMBIA SC (CAE)** **76.1**     **81.1**   **855**        **855**

  **BALTIMORE MD (BWI)**         **81.3**     **80.3**    **9,102**      **9,103**          **COLUMBUS GA (CSG)** **73.0**     **80.2**   **122**        **121**

  **BANGOR ME (BGR)**            **68.7**     **75.9**    **291**        **291**            **COLUMBUS MS (GTR)** **82.9**     **76.8**   **82**         **82**

  **BARROW AK (BRW)**            **59.7**     **46.8**    **62**         **62**             **COLUMBUS OH (CMH)** **77.3**     **82.9**   **2,882**      **2,887**

  **BATON ROUGE LA (BTR)**       **75.3**     **74.2**    **782**        **783**            **CORDOVA AK (CDV)**  **64.5**     **61.3**   **62**         **62**

  **BEAUMONT/PORT ARTHUR TX      **82.8**     **83.3**    **29**         **30**             **CORPUS CHRISTI TX   **78.4**     **83.0**   **500**        **501**
  (BPT)**                                                                                   (CRP)**                                                      

  **BEMIDJI MN (BJI)**           **100.0**    **100.0**   **18**         **18**             **COVINGTON KY        **81.4**     **81.3**   **7,897**      **7,899**
                                                                                            (CVG)**                                                      

  **BEND/REDMOND OR (RDM)**      **89.4**     **89.8**    **303**        **303**            **CRESCENT CITY CA    **64.5**     **57.0**   **93**         **93**
                                                                                            (CEC)**                                                      

  **BETHEL AK (BET)**            **75.9**     **70.1**    **87**         **87**             **DALLAS TX (DAL)**   **81.8**     **79.0**   **4,416**      **4,421**

  **BILLINGS MT (BIL)**          **87.1**     **93.3**    **464**        **463**            **DALLAS/FT.WORTH TX  **76.9**     **72.3**   **25,278**     **25,269**
                                                                                            (DFW)**                                                      

  **BINGHAMTON/ENDCT/JHNSN CTY   **88.7**     **90.3**    **62**         **62**             **DAYTON OH (DAY)**   **79.7**     **86.1**   **1,343**      **1,345**
  NY (BGM)**                                                                                                                                             

  **BIRMINGHAM AL (BHM)**        **79.9**     **82.6**    **2,034**      **2,037**          **DAYTONA BEACH FL    **69.7**     **72.8**   **231**        **232**
                                                                                            (DAB)**                                                      

  **BISMARCK/MANDAN ND (BIS)**   **91.0**     **92.0**    **199**        **199**            **DEADHORSE AK        **72.6**     **58.1**   **62**         **62**
                                                                                            (SCC)**                                                      

  **BLOOMINGTON IL (BMI)**       **78.1**     **82.4**    **393**        **393**            **DENVER CO (DEN)**   **79.3**     **78.5**   **21,762**     **21,788**

  **BOISE ID (BOI)**             **83.2**     **87.8**    **1,528**      **1,529**          **DES MOINES IA       **80.5**     **86.1**   **1,409**      **1,413**
                                                                                            (DSM)**                                                      

  **BOSTON MA (BOS)**            **68.6**     **75.2**    **10,357**     **10,362**         **DETROIT MI (DTW)**  **86.6**     **86.6**   **13,618**     **13,599**

  **BOZEMAN MT (BZN)**           **90.4**     **92.5**    **429**        **429**            **DILLINGHAM AK       **71.0**     **67.7**   **31**         **31**
                                                                                            (DLG)**                                                      

  **BRISTOL/KNGSPRT/JHNSN CTY TN **63.9**     **76.1**    **155**        **155**            **DOTHAN AL (DHN)**   **65.0**     **75.4**   **117**        **118**
  (TRI)**                                                                                                                                                

  **BROWNSVILLE TX (BRO)**       **70.2**     **83.6**    **121**        **122**            **DUBUQUE IA (DBQ)**  **86.6**     **90.8**   **119**        **119**

  **BRUNSWICK GA (BQK)**         **76.9**     **87.2**    **78**         **78**             **DULUTH MN (DLH)**   **92.1**     **95.8**   **165**        **165**

  **BUFFALO NY (BUF)**           **74.9**     **80.5**    **2,389**      **2,389**          **DURANGO CO (DRO)**  **86.7**     **90.1**   **331**        **332**

  **BURBANK CA (BUR)**           **83.9**     **86.6**    **2,676**      **2,676**          **EAGLE CO (EGE)**    **72.7**     **86.5**   **161**        **163**

  **BURLINGTON VT (BTV)**        **65.0**     **77.1**    **660**        **659**            **EL CENTRO CA        **90.4**     **92.3**   **52**         **52**
                                                                                            (IPL)**                                                      

  **BUTTE MT (BTM)**             **98.3**     **100.0**   **60**         **60**             **EL PASO TX (ELP)**  **80.4**     **86.7**   **1,768**      **1,769**

  **CARLSBAD CA (CLD)**          **96.4**     **95.4**    **195**        **196**            **ELKO NV (EKO)**     **89.3**     **94.3**   **122**        **122**

  **CASPER WY (CPR)**            **91.9**     **94.0**    **234**        **235**            **ELMIRA/CORNING NY   **91.0**     **95.5**   **111**        **111**
                                                                                            (ELM)**                                                      
  ------------------------------ ------------ ----------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  -------------------------- ------------ ----------- -------------- ------------ ----- ---------------------------- ------------ ----------- -------------- ------------
  **CITY (AIRPORT)**         **PERCENT\               **REPORTED\                       **CITY (AIRPORT)**           **PERCENT\               **REPORTED\    
                             ON-TIME**                OPERATIONS**                                                   ON-TIME**                OPERATIONS**   

                             **ARR.**     **DEP.**    **ARR.**       **DEP.**                                        **ARR.**     **DEP.**    **ARR.**       **DEP.**

  **ERIE PA (ERI)**          **91.0**     **91.0**    **122**        **122**            **INYOKERN CA (IYK)**        **85.7**     **87.0**    **77**         **77**

  **EUGENE OR (EUG)**        **83.0**     **88.6**    **476**        **474**            **ISLIP NY (ISP)**           **78.5**     **79.5**    **838**        **835**

  **EUREKA/ARCATA CA (ACV)** **75.2**     **73.0**    **355**        **355**            **ITHACA/CORTLAND NY (ITH)** **84.6**     **91.7**    **13**         **12**

  **EVANSVILLE IN (EVV)**    **85.6**     **87.7**    **473**        **473**            **JACKSON WY (JAC)**         **78.2**     **81.9**    **509**        **509**

  **FAIRBANKS AK (FAI)**     **81.3**     **84.3**    **508**        **508**            **JACKSON/VICKSBURG MS       **76.7**     **81.8**    **1,076**      **1,076**
                                                                                        (JAN)**                                                              

  **FARGO ND (FAR)**         **87.6**     **87.9**    **348**        **346**            **JACKSONVILLE FL (JAX)**    **74.6**     **80.2**    **2,786**      **2,785**

  **FAYETTEVILLE AR (XNA)**  **76.6**     **81.9**    **1,165**      **1,167**          **JACKSONVILLE/CAMP LEJEUNE  **80.0**     **88.2**    **85**         **85**
                                                                                        NC (OAJ)**                                                           

  **FAYETTEVILLE NC (FAY)**  **78.3**     **81.7**    **175**        **175**            **JUNEAU AK (JNU)**          **74.4**     **72.4**    **516**        **518**

  **FLAGSTAFF AZ (FLG)**     **80.7**     **79.5**    **171**        **171**            **KAHULUI HI (OGG)**         **87.1**     **90.3**    **1,840**      **1,840**

  **FLINT MI (FNT)**         **82.7**     **89.7**    **728**        **726**            **KALAMAZOO MI (AZO)**       **86.0**     **90.2**    **315**        **316**

  **FLORENCE SC (FLO)**      **73.1**     **78.8**    **52**         **52**             **KALISPELL MT (FCA)**       **88.9**     **93.0**    **341**        **342**

  **FORT LAUDERDALE FL       **75.2**     **78.3**    **5,377**      **5,383**          **KANSAS CITY MO (MCI)**     **79.7**     **83.9**    **4,809**      **4,810**
  (FLL)**                                                                                                                                                    

  **FORT SMITH AR (FSM)**    **80.6**     **89.8**    **247**        **246**            **KETCHIKAN AK (KTN)**       **73.4**     **70.2**    **248**        **248**

  **FORT WAYNE IN (FWA)**    **82.1**     **85.8**    **491**        **492**            **KEY WEST FL (EYW)**        **50.0**     **60.6**    **70**         **71**

  **FRESNO CA (FAT)**        **84.1**     **86.7**    **1,264**      **1,266**          **KILLEEN TX (GRK)**         **72.0**     **80.9**    **440**        **439**

  **FT. MYERS FL (RSW)**     **78.2**     **81.6**    **1,696**      **1,697**          **KING SALMON AK (AKN)**     **67.7**     **54.8**    **31**         **31**

  **GAINESVILLE FL (GNV)**   **85.2**     **88.8**    **162**        **161**            **KLAMATH FALLS OR (LMT)**   **72.6**     **72.6**    **62**         **62**

  **GILLETTE WY (GCC)**      **82.4**     **87.2**    **148**        **149**            **KNOXVILLE TN (TYS)**       **79.2**     **83.7**    **1,257**      **1,256**

  **GRAND FORKS ND (GFK)**   **88.6**     **96.2**    **105**        **106**            **KODIAK AK (ADQ)**          **87.1**     **62.9**    **62**         **62**

  **GRAND JUNCTION CO        **86.9**     **88.6**    **466**        **465**            **KONA HI (KOA)**            **87.5**     **91.0**    **1,095**      **1,091**
  (GJT)**                                                                                                                                                    

  **GRAND RAPIDS MI (GRR)**  **82.1**     **88.1**    **1,478**      **1,476**          **KOTZEBUE AK (OTZ)**        **78.3**     **79.3**    **92**         **92**

  **GREAT FALLS MT (GTF)**   **91.1**     **92.7**    **191**        **191**            **LA CROSSE WI (LSE)**       **83.7**     **90.1**    **190**        **191**

  **GREEN BAY/CLINTONVILLE   **84.5**     **88.6**    **696**        **696**            **LAFAYETTE LA (LFT)**       **73.4**     **80.9**    **413**        **413**
  WI (GRB)**                                                                                                                                                 

  **GREENSBORO/HIGH POINT NC **74.7**     **81.8**    **1,218**      **1,222**          **LAKE CHARLES LA (LCH)**    **67.8**     **78.2**    **87**         **87**
  (GSO)**                                                                                                                                                    

  **GREENVILLE/SPARTANBURG   **76.5**     **82.5**    **1,083**      **1,082**          **LANSING MI (LAN)**         **81.8**     **83.9**    **335**        **336**
  SC (GSP)**                                                                                                                                                 

  **GULFPORT/BILOXI MS       **79.1**     **84.3**    **781**        **781**            **LAREDO TX (LRD)**          **73.1**     **85.1**    **175**        **175**
  (GPT)**                                                                                                                                                    

  **GUNNISON CO (GUC)**      **83.7**     **81.3**    **92**         **91**             **LAS VEGAS NV (LAS)**       **82.4**     **81.4**    **14,708**     **14,705**

  **GUSTAVUS AK (GST)**      **61.3**     **64.5**    **31**         **31**             **LAWTON/FORT SILL OK        **78.9**     **86.1**    **266**        **267**
                                                                                        (LAW)**                                                              

  **HANCOCK/HOUGHTON MI      **90.9**     **100.0**   **11**         **10**             **LEWISBURG WV (LWB)**       **90.3**     **90.3**    **31**         **31**
  (CMX)**                                                                                                                                                    

  **HARLINGEN/SAN BENITO TX  **75.7**     **79.8**    **367**        **367**            **LEWISTON ID (LWS)**        **96.3**     **100.0**   **54**         **54**
  (HRL)**                                                                                                                                                    

  **HARRISBURG PA (MDT)**    **76.6**     **85.9**    **593**        **595**            **LEXINGTON KY (LEX)**       **77.3**     **87.0**    **917**        **920**

  **HARTFORD CT (BDL)**      **75.8**     **83.2**    **2,547**      **2,553**          **LIHUE HI (LIH)**           **88.1**     **91.7**    **1,122**      **1,126**

  **HELENA MT (HLN)**        **92.4**     **95.2**    **210**        **209**            **LINCOLN NE (LNK)**         **87.8**     **89.9**    **246**        **247**

  **HILO HI (ITO)**          **88.9**     **90.8**    **664**        **664**            **LITTLE ROCK AR (LIT)**     **74.8**     **80.7**    **1,333**      **1,337**

  **HILTON HEAD SC (HHH)**   **63.8**     **71.6**    **80**         **81**             **LONG BEACH CA (LGB)**      **78.8**     **79.1**    **1,464**      **1,464**

  **HONOLULU HI (HNL)**      **86.9**     **90.5**    **4,796**      **4,798**          **LONGVIEW/KILGOR/GLADWATR   **78.9**     **89.1**    **90**         **92**
                                                                                        TX (GGG)**                                                           

  **HOUSTON TX (HOU)**       **79.9**     **76.9**    **4,761**      **4,756**          **LOS ANGELES CA (LAX)**     **80.9**     **83.4**    **19,332**     **19,311**

  **HOUSTON TX (IAH)**       **75.9**     **75.5**    **16,697**     **16,695**         **LOUISVILLE KY (SDF)**      **80.1**     **84.3**    **1,917**      **1,920**

  **HUNTSVILLE AL (HSV)**    **81.2**     **84.6**    **938**        **940**            **LUBBOCK TX (LBB)**         **75.5**     **80.5**    **711**        **711**

  **IDAHO FALLS ID (IDA)**   **87.9**     **92.8**    **289**        **290**            **LYNCHBURG VA (LYH)**       **80.8**     **88.5**    **52**         **52**

  **INDIANAPOLIS IN (IND)**  **81.1**     **85.9**    **3,696**      **3,700**          **MACON GA (MCN)**           **73.6**     **80.3**    **72**         **71**

  **INDIO/PALM SPRINGS CA    **85.7**     **90.6**    **754**        **754**            **MADISON WI (MSN)**         **81.4**     **86.3**    **1,272**      **1,271**
  (PSP)**                                                                                                                                                    

  **INTERNATIONAL FALLS MN   **100.0**    **100.0**   **17**         **18**             **MANCHESTER NH (MHT)**      **76.8**     **79.9**    **1,580**      **1,584**
  (INL)**                                                                                                                                                    
  -------------------------- ------------ ----------- -------------- ------------ ----- ---------------------------- ------------ ----------- -------------- ------------

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**           **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**        **PERCENT\              **REPORTED\    
                               ON-TIME**               OPERATIONS**                                                ON-TIME**               OPERATIONS**   

                               **ARR.**     **DEP.**   **ARR.**       **DEP.**                                     **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **MARQUETTE MI (MQT)**       **84.3**     **85.5**   **83**         **83**             **PENSACOLA FL (PNS)**    **80.1**     **84.8**   **924**        **926**

  **MEDFORD OR (MFR)**         **85.6**     **84.2**   **494**        **494**            **PEORIA IL (PIA)**       **85.9**     **88.5**   **474**        **477**

  **MELBOURNE FL (MLB)**       **67.5**     **75.3**   **154**        **154**            **PETERSBURG AK (PSG)**   **45.2**     **50.0**   **62**         **62**

  **MEMPHIS TN (MEM)**         **83.4**     **87.3**   **6,786**      **6,780**          **PHILADELPHIA PA (PHL)** **78.3**     **79.9**   **8,709**      **8,704**

  **MERIDIAN MS (MEI)**        **90.0**     **81.7**   **60**         **60**             **PHOENIX AZ (PHX)**      **82.2**     **81.7**   **16,757**     **16,745**

  **MIAMI FL (MIA)**           **67.2**     **65.4**   **5,194**      **5,190**          **PITTSBURGH PA (PIT)**   **77.9**     **81.3**   **3,597**      **3,597**

  **MIDLAND/ODESSA TX (MAF)**  **78.6**     **81.8**   **616**        **615**            **POCATELLO ID (PIH)**    **90.2**     **98.4**   **123**        **123**

  **MILWAUKEE WI (MKE)**       **84.9**     **85.2**   **4,109**      **4,108**          **PONCE PR (PSE)**        **66.1**     **87.1**   **62**         **62**

  **MINNEAPOLIS/ST. PAUL MN    **85.5**     **87.3**   **10,963**     **10,949**         **PORTLAND ME (PWM)**     **68.8**     **77.0**   **821**        **819**
  (MSP)**                                                                                                                                                 

  **MINOT ND (MOT)**           **89.0**     **96.7**   **91**         **91**             **PORTLAND OR (PDX)**     **81.8**     **86.6**   **5,289**      **5,287**

  **MISSION/MCALLEN/EDINBURG   **78.5**     **87.1**   **362**        **363**            **PROVIDENCE RI (PVD)**   **79.0**     **80.8**   **1,852**      **1,855**
  TX (MFE)**                                                                                                                                              

  **MISSOULA MT (MSO)**        **90.4**     **95.9**   **342**        **343**            **RALEIGH/DURHAM NC       **74.8**     **78.2**   **5,317**      **5,314**
                                                                                         (RDU)**                                                          

  **MOBILE AL (MOB)**          **77.3**     **82.2**   **617**        **617**            **RAPID CITY SD (RAP)**   **85.3**     **88.3**   **401**        **401**

  **MODESTO CA (MOD)**         **68.7**     **70.7**   **147**        **147**            **REDDING CA (RDD)**      **73.7**     **77.0**   **152**        **152**

  **MOLINE IL (MLI)**          **81.1**     **84.2**   **732**        **733**            **RENO NV (RNO)**         **84.5**     **86.2**   **2,115**      **2,118**

  **MONROE LA (MLU)**          **76.3**     **84.7**   **228**        **229**            **RHINELANDER WI (RHI)**  **92.9**     **96.4**   **28**         **28**

  **MONTEREY CA (MRY)**        **83.7**     **82.6**   **689**        **688**            **RICHMOND VA (RIC)**     **72.0**     **78.6**   **1,754**      **1,759**

  **MONTGOMERY AL (MGM)**      **76.8**     **78.0**   **336**        **336**            **ROANOKE VA (ROA)**      **80.1**     **81.4**   **301**        **301**

  **MONTROSE/DELTA CO (MTJ)**  **80.5**     **82.8**   **251**        **250**            **ROCHESTER MN (RST)**    **85.0**     **88.2**   **254**        **255**

  **MUSKEGON MI (MKG)**        **97.4**     **93.6**   **77**         **78**             **ROCHESTER NY (ROC)**    **69.2**     **77.6**   **1,239**      **1,241**

  **MYRTLE BEACH SC (MYR)**    **73.4**     **81.4**   **542**        **544**            **ROCK SPRINGS WY (RKS)** **87.8**     **93.5**   **123**        **123**

  **NANTUCKET MA (ACK)**       **62.4**     **61.3**   **186**        **181**            **ROSWELL NM (ROW)**      **68.2**     **81.8**   **88**         **88**

  **NASHVILLE TN (BNA)**       **80.8**     **82.1**   **4,876**      **4,876**          **SACRAMENTO CA (SMF)**   **82.4**     **85.8**   **4,635**      **4,641**

  **NEW BERN/MOREHEAD/BEAUFORT **86.0**     **91.2**   **57**         **57**             **SAGINAW/BAY             **82.5**     **90.4**   **280**        **281**
  NC (EWN)**                                                                             CITY/MIDLAND MI (MBS)**                                          

  **NEW ORLEANS LA (MSY)**     **78.8**     **82.7**   **3,247**      **3,251**          **SALEM OR (SLE)**        **93.8**     **97.9**   **48**         **48**

  **NEW YORK NY (JFK)**        **58.6**     **67.2**   **11,420**     **11,423**         **SALT LAKE CITY UT       **88.2**     **88.5**   **12,382**     **12,376**
                                                                                         (SLC)**                                                          

  **NEW YORK NY (LGA)**        **65.6**     **75.0**   **10,341**     **10,345**         **SAN ANGELO TX (SJT)**   **74.0**     **87.7**   **154**        **154**

  **NEWARK NJ (EWR)**          **65.1**     **66.9**   **12,010**     **12,012**         **SAN ANTONIO TX (SAT)**  **78.0**     **84.6**   **4,029**      **4,037**

  **NEWBURGH/POUGHKEEPSIE NY   **78.1**     **84.7**   **425**        **425**            **SAN DIEGO CA (SAN)**    **82.1**     **85.1**   **8,346**      **8,344**
  (SWF)**                                                                                                                                                 

  **NEWPORT NEWS/WILLIAMSBURG  **75.4**     **81.3**   **568**        **568**            **SAN FRANCISCO CA        **73.0**     **76.9**   **12,646**     **12,651**
  VA (PHF)**                                                                             (SFO)**                                                          

  **NOME AK (OME)**            **80.4**     **75.0**   **92**         **92**             **SAN JOSE CA (SJC)**     **84.0**     **87.8**   **5,034**      **5,037**

  **NORFOLK VA (ORF)**         **78.7**     **81.1**   **1,537**      **1,537**          **SAN JUAN PR (SJU)**     **67.7**     **76.1**   **2,025**      **2,024**

  **NORTH BEND/COOS BAY OR     **51.6**     **83.9**   **62**         **62**             **SAN LUIS OBISPO/PASO    **85.1**     **88.1**   **530**        **531**
  (OTH)**                                                                                ROBLS CA (SBP)**                                                 

  **OAKLAND CA (OAK)**         **85.7**     **85.9**   **5,222**      **5,220**          **SANTA ANA CA (SNA)**    **83.7**     **85.5**   **3,993**      **3,995**

  **OKLAHOMA CITY OK (OKC)**   **77.8**     **85.2**   **2,082**      **2,083**          **SANTA BARBARA CA        **86.0**     **86.4**   **1,071**      **1,071**
                                                                                         (SBA)**                                                          

  **OMAHA NE (OMA)**           **78.4**     **86.0**   **2,294**      **2,296**          **SANTA MARIA CA (SMX)**  **97.9**     **95.8**   **143**        **142**

  **ONTARIO/SAN BERNARDINO CA  **82.0**     **84.4**   **3,052**      **3,053**          **SARASOTA/BRADENTON FL   **72.4**     **73.9**   **449**        **449**
  (ONT)**                                                                                (SRQ)**                                                          

  **ORLANDO FL (MCO)**         **78.0**     **79.3**   **11,147**     **11,148**         **SAVANNAH GA (SAV)**     **72.4**     **77.9**   **1,328**      **1,329**

  **OXNARD/VENTURA CA (OXR)**  **92.1**     **95.0**   **101**        **101**            **SCRANTON/WILKES-BARRE   **80.0**     **84.2**   **195**        **196**
                                                                                         PA (AVP)**                                                       

  **PALMDALE CA (PMD)**        **77.2**     **77.2**   **57**         **57**             **SEATTLE WA (SEA)**      **78.6**     **81.5**   **10,441**     **10,437**

  **PANAMA CITY FL (PFN)**     **74.7**     **81.3**   **344**        **343**            **SHREVEPORT LA (SHV)**   **76.9**     **83.8**   **720**        **720**

  **PASCO/KENNEWICK/RICHLAND   **87.0**     **95.7**   **230**        **230**            **SIOUX FALLS SD (FSD)**  **82.9**     **88.9**   **514**        **514**
  WA (PSC)**                                                                                                                                              

  **PELLSTON MI (PLN)**        **90.6**     **96.3**   **53**         **54**             **SITKA AK (SIT)**        **79.4**     **80.0**   **155**        **155**
  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ---------- -------------- ------------

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------------------ ------------ ---------- -------------- -----------
  **CITY (AIRPORT)**                         **PERCENT\              **REPORTED\    
                                             ON-TIME**               OPERATIONS**   

                                             **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **SOUTH BEND IN (SBN)**                    **81.2**     **83.5**   **473**        **473**

  **SPOKANE WA (GEG)**                       **81.4**     **86.8**   **1,406**      **1,407**

  **SPRINGFIELD IL (SPI)**                   **83.0**     **79.5**   **88**         **88**

  **SPRINGFIELD MO (SGF)**                   **78.8**     **85.1**   **883**        **884**

  **ST. GEORGE UT (SGU)**                    **93.3**     **96.4**   **253**        **253**

  **ST. LOUIS MO (STL)**                     **79.8**     **82.1**   **5,504**      **5,504**

  **STATE COLLEGE PA (SCE)**                 **85.2**     **92.5**   **54**         **53**

  **STEAMBOAT SPRINGS/HAYDEN CO (HDN)**      **90.9**     **92.2**   **154**        **154**

  **SUN VALLEY/HAILEY/KETCHUM ID (SUN)**     **89.8**     **94.3**   **314**        **314**

  **SYRACUSE NY (SYR)**                      **70.2**     **76.3**   **1,171**      **1,173**

  **TALLAHASSEE FL (TLH)**                   **79.2**     **82.3**   **761**        **761**

  **TAMPA FL (TPA)**                         **78.8**     **81.6**   **6,455**      **6,458**

  **TEXARKANA AR (TXK)**                     **80.2**     **84.4**   **121**        **122**

  **TOLEDO OH (TOL)**                        **81.0**     **87.3**   **126**        **126**

  **TRAVERSE CITY MI (TVC)**                 **85.2**     **87.1**   **594**        **595**

  **TUCSON AZ (TUS)**                        **82.1**     **87.9**   **2,234**      **2,232**

  **TULSA OK (TUL)**                         **76.4**     **86.2**   **2,048**      **2,053**

  **TWIN FALLS ID (TWF)**                    **89.4**     **97.6**   **123**        **123**

  **TYLER TX (TYR)**                         **83.0**     **90.8**   **153**        **153**

  **VALDOSTA GA (VLD)**                      **65.8**     **75.9**   **79**         **79**

  **VALPARAISO FL (VPS)**                    **74.6**     **81.6**   **630**        **631**

  **WACO TX (ACT)**                          **82.3**     **85.1**   **175**        **175**

  **WASHINGTON DC (DCA)**                    **78.6**     **82.4**   **7,350**      **7,350**

  **WASHINGTON DC (IAD)**                    **75.8**     **75.8**   **6,559**      **6,573**

  **WATERLOO IA (ALO)**                      **86.2**     **86.2**   **29**         **29**

  **WAUSAU/MARSHFIELD WI (CWA)**             **85.0**     **88.7**   **293**        **293**

  **WEST PALM BEACH/PALM BEACH FL (PBI)**    **70.6**     **78.3**   **2,011**      **2,011**

  **WEST YELLOWSTONE MT (WYS)**              **90.3**     **95.8**   **72**         **72**

  **WHITE PLAINS NY (HPN)**                  **77.2**     **80.1**   **948**        **949**

  **WICHITA FALLS TX (SPS)**                 **79.4**     **86.8**   **204**        **204**

  **WICHITA KS (ICT)**                       **74.7**     **82.5**   **1,166**      **1,167**

  **WILMINGTON NC (ILM)**                    **72.5**     **79.4**   **295**        **296**

  **WRANGELL AK (WRG)**                      **54.8**     **59.7**   **62**         **62**

  **YAKIMA WA (YKM)**                        **93.8**     **91.8**   **48**         **49**

  **YAKUTAT AK (YAK)**                       **61.3**     **67.7**   **62**         **62**

  **YUMA AZ (YUM)**                          **85.4**     **89.2**   **323**        **324**
  ------------------------------------------ ------------ ---------- -------------- -----------

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 8. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS**

**BY CARRIER**

  ----------------- ------------ ------------- ------------- ----------- ------------- ------------ ------------- ------------- -------------
  **CARRIER A/**    **AT 32                                                            **AT ALL                                 
                    REPORTABLE                                                         REPORTABLE                               
                    AIRPORTS                                                           AIRPORTS                                 
                    B/**                                                               C/**                                     

                    **NUMBER OF\ **FLIGHT\     **FLIGHT\                 **PERCENT OF\ **NUMBER OF\ **FLIGHT\     **FLIGHT\     **PERCENT OF\
                    AIRPORTS\    OPERATIONS\   OPERATIONS\               OPERATIONS\   AIRPORTS\    OPERATIONS\   OPERATIONS\   OPERATIONS\
                    REPORTED**   SCHEDULED**   CANCELLED**               CANCELLED**   REPORTED**   SCHEDULED**   CANCELLED**   CANCELLED**

  **COMAIR**        **22**       **11,836**    **534**                   **4.5**       **87**       **17,567**    **800**       **4.6**

  **EXPRESSJET**    **28**       **16,652**    **666**                   **4.0**       **124**      **35,136**    **1,151**     **3.3**

  **JETBLUE**       **19**       **12,349**    **394**                   **3.2**       **45**       **17,482**    **557**       **3.2**

  **AMERICAN        **18**       **24,289**    **688**                   **2.8**       **114**      **43,704**    **1,167**     **2.7**
  EAGLE**                                                                                                                       

  **AMERICAN**      **30**       **42,981**    **985**                   **2.3**       **78**       **53,186**    **1,208**     **2.3**

  **UNITED**        **31**       **33,386**    **710**                   **2.1**       **84**       **40,325**    **844**       **2.1**

  **ATLANTIC        **19**       **13,093**    **256**                   **2.0**       **127**      **25,286**    **527**       **2.1**
  SOUTHEAST**                                                                                                                   

  **MESA**          **20**       **10,918**    **231**                   **2.1**       **114**      **21,523**    **439**       **2.0**

  **US AIRWAYS**    **30**       **31,570**    **557**                   **1.8**       **79**       **38,293**    **672**       **1.8**

  **DELTA**         **31**       **31,150**    **491**                   **1.6**       **98**       **38,173**    **597**       **1.6**

  **ALASKA**        **16**       **8,466**     **48**                    **0.6**       **47**       **13,765**    **154**       **1.1**

  **HAWAIIAN**      **7**        **382**       **0**                     **0.0**       **14**       **5,597**     **47**        **0.8**

  **PINNACLE**      **16**       **8,031**     **46**                    **0.6**       **119**      **21,456**    **176**       **0.8**

  **SKYWEST**       **21**       **26,292**    **171**                   **0.7**       **148**      **49,784**    **381**       **0.8**

  **AIRTRAN**       **25**       **17,497**    **119**                   **0.7**       **57**       **23,534**    **174**       **0.7**

  **CONTINENTAL**   **28**       **21,660**    **156**                   **0.7**       **64**       **27,088**    **193**       **0.7**

  **SOUTHWEST**     **19**       **55,927**    **347**                   **0.6**       **64**       **101,797**   **585**       **0.6**

  **NORTHWEST**     **30**       **21,377**    **117**                   **0.5**       **95**       **29,572**    **139**       **0.5**

  **FRONTIER**      **22**       **7,176**     **20**                    **0.3**       **43**       **9,011**     **24**        **0.3**

  **Total**                      **395,032**                 **6,536**   **1.7**       **Total**    **612,279**   **9,835**     **1.6**
  ----------------- ------------ ------------- ------------- ----------- ------------- ------------ ------------- ------------- -------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 9. CAUSES OF DELAY\*, BY CARRIER\*\***

  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------
                                                                                      **CAUSES                                                                                                
                                                                                      OF DELAY**                                                                                              

  CARRIER   TOTAL\    ONTIME   \%\      CANCELLED   \%\         DIVERTED   \%\        AIR\       \%\        EXTREME\   \%\        NATIONAL\   \%\         SECURITY\   \%\         LATE\       \%\
            RECORDS            ONTIME               CANCELLED              DIVERTED   CARRIER\   AIR\       WEATHER\   EXTREME\   AVIATION\   NATIONAL\   DELAY       SECURITY\   ARRIVING\   LATE\
                                                                                      DELAY      CARRIER\   DELAY      WEATHER\   SYSTEM\     AVIATION\               DELAY       AIRCRAFT\   ARRIVING\
                                                                                                 DELAY                 DELAY      DELAY       SYSTEM\                             DELAY       AIRCRAFT\
                                                                                                                                              DELAY                                           DELAY

  9E        21456     19234    89.64%   176         0.82%       83         0.39%      635        2.96%      93         0.43%      784         3.65%       1           0.01%       450         2.10%

  AA        53186     37526    70.56%   1208        2.27%       211        0.40%      4286       8.06%      693        1.30%      4749        8.93%       6           0.01%       4507        8.47%

  AS        13765     10835    78.71%   154         1.12%       51         0.37%      764        5.55%      51         0.37%      900         6.54%       24          0.17%       986         7.16%

  B6        17482     11308    64.68%   557         3.19%       67         0.38%      1259       7.20%      54         0.31%      2281        13.05%      3           0.02%       1952        11.16%

  CO        27088     20000    73.83%   193         0.71%       151        0.56%      1517       5.60%      281        1.04%      3029        11.18%      24          0.09%       1893        6.99%

  DL        38173     29422    77.08%   597         1.56%       92         0.24%      2169       5.68%      151        0.39%      3519        9.22%       1           0.00%       2223        5.82%

  EV        25286     19012    75.19%   527         2.08%       40         0.16%      2800       11.07%     570        2.25%      1907        7.54%       10          0.04%       420         1.66%

  F9        9011      7471     82.91%   24          0.27%       10         0.11%      431        4.79%      51         0.57%      728         8.08%       0           0.00%       296         3.28%

  FL        23534     18433    78.32%   174         0.74%       73         0.31%      893        3.80%      39         0.17%      1683        7.15%       0           0.00%       2239        9.51%

  HA        5597      5164     92.26%   47          0.84%       2          0.04%      266        4.76%      0          0.01%      2           0.03%       1           0.02%       115         2.05%

  MQ        43704     34298    78.48%   1167        2.67%       92         0.21%      2244       5.13%      294        0.67%      2527        5.78%       1           0.00%       3081        7.05%

  NW        29572     25228    85.31%   139         0.47%       59         0.20%      1558       5.27%      206        0.70%      1683        5.69%       5           0.02%       695         2.35%

  OH        17567     11838    67.39%   800         4.55%       35         0.20%      1501       8.55%      862        4.91%      2289        13.03%      5           0.03%       237         1.35%

  OO        49784     42641    85.65%   381         0.77%       92         0.18%      2342       4.70%      249        0.50%      2080        4.18%       17          0.03%       1983        3.98%

  UA        40325     29399    72.91%   844         2.09%       125        0.31%      2559       6.35%      242        0.60%      3009        7.46%       6           0.01%       4140        10.27%

  US        38293     30949    80.82%   672         1.75%       101        0.26%      1770       4.62%      147        0.38%      2824        7.38%       24          0.06%       1806        4.72%

  WN        101797    85867    84.35%   585         0.57%       234        0.23%      3610       3.55%      569        0.56%      2765        2.72%       40          0.04%       8127        7.98%

  XE        35136     25347    72.14%   1151        3.28%       117        0.33%      2288       6.51%      247        0.70%      3000        8.54%       23          0.06%       2963        8.43%

  YV        21523     16297    75.72%   439         2.04%       59         0.27%      2768       12.86%     237        1.10%      1114        5.18%       29          0.13%       580         2.69%

  TOTAL     612279    480269            9835                    1694                  35661                 5036                  40871                   219                     38693       

                               78.44%               1.61%                  0.28%                 5.82%                 0.82%                  6.68%                   0.04%                   6.32%
  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------

**\*Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**\*\* See Appendix at the end of this section for list of carrier
codes.**

**AUGUST 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 10. OVERALL CAUSES OF DELAY\***

![](media/image5.wmf){width="7.780555555555556in"
height="5.315277777777778in"}

**Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**Note: For additional airline-specific information, visit
[http://www.bts.gov](http://www.bts.gov/)**

**[FOOTNOTES FOR TABLES 1 THROUGH 6 (FLIGHT DELAYS) AND 8
(CANCELLATIONS)]{.underline}**

**A** See Appendix for list of carrier codes.

**B** See Appendix for list of 32 airports for which data must be
reported. Data include all reported domestic flight operations to the 32
reportable airports (e.g., Albany to Atlanta, Toledo to Boston).

> **C** All domestic airports for which carriers reported data. Data
> include all reported domestic flight operations to the 32 reportable
> airports and from those airports to other destinations (e.g., Albany
> to Atlanta, and Atlanta to Albany). In addition, for carriers that
> reported data for their entire domestic systems, the data also include
> all reported domestic flight operations between non-required airports
> (e.g., Albany to Toledo).

**D** \"On time\" means an arrival less than 15 minutes after scheduled
arrival time; cancelled and diverted flights are not considered on-time
arrivals.

**E** \"On time\" means a departure less than 15 minutes after scheduled
departure time; cancelled flights are not considered on-time departures;
diverted flights may be on time or late departures, depending on actual
departure time.

**F** Incomplete data; percentage based on operations reported.

**G** Carrier did not report useable data.

**H** Carrier did not serve airport.

**I** Regularly scheduled flights are those for which the carrier
reported at least 15 operations for the month.

**J** Blanks in any time interval in Tables 3 and 4 indicate no arrival
operations (Table 3) or departure operations

> (Table 4) for domestic flights of the reporting carriers during that
> time period. Other carriers, including code-sharing partners, may
> operate during those periods.

**S** Carrier reported data for entire domestic system.

**V** Carrier reported data voluntarily.

**[APPENDIX]{.underline}**

NOTE: The Department of Transportation has screened the reporting
carriers\' data for completeness and verified all arithmetic data
elements computed by the carriers (e.g., length of delay). Individual
flight operations records with incorrect calculations, erroneous
city-pairs, or missing data elements were rejected and excluded from the
data base; such rejected records accounted for less than 0.01% of the
flight operations records submitted. Any errors in the data base with
respect to basic flight data \-- non-computed data elements such as
flight numbers, scheduled and actual arrival/departure times, days of
operation \-- are the responsibility of the reporting carrier.

+--------+-----------------------------+------------------------------+
|        | **[Airports Covered by the  | > **[Air Carriers Required   |
|        | Rule (14 CFR PART 234       | > to Report]{.underline}**   |
|        | \*)]{.underline}**          | >                            |
|        |                             | > **[Data to DOT and to CRS  |
|        | Atlanta: Hartsfield-Jackson | > Vendors \*]{.underline}**  |
|        | ATL                         | >                            |
|        |                             | > FL AirTran Airways         |
|        | Balt/Wash: Int'l Thurgood   | >                            |
|        | Marshall BWI                | > AS Alaska Airlines         |
|        |                             | >                            |
|        | Boston: Logan International | > AA American Airlines       |
|        | BOS                         | >                            |
|        |                             | > MQ American Eagle Airlines |
|        | Charlotte: Douglas CLT      | >                            |
|        |                             | > EV Atlantic Southeast      |
|        | Chicago: Midway MDW         | > Airlines                   |
|        |                             | >                            |
|        | Chicago: O\'Hare ORD        | > OH Comair                  |
|        |                             | >                            |
|        | Cincinnati: Greater         | > CO Continental Airlines    |
|        | Cincinnati CVG              | >                            |
|        |                             | > DL Delta Air Lines         |
|        | Dallas-Fort Worth:          | >                            |
|        | International DFW           | > XE ExpressJet Airlines     |
|        |                             | >                            |
|        | Denver: International DEN   | > F9 Frontier Airlines       |
|        |                             | >                            |
|        | Detroit: Metro Wayne County | > HA Hawaiian Airlines       |
|        | DTW                         | >                            |
|        |                             | > B6 JetBlue Airways         |
|        | Ft. Lauderdale:             | >                            |
|        | International FLL           | > YV Mesa Airlines           |
|        |                             | >                            |
|        | Houston: George Bush IAH    | > NW Northwest Airlines      |
|        |                             | >                            |
|        | Las Vegas: McCarran         | > OO SkyWest Airlines        |
|        | International LAS           | >                            |
|        |                             | > WN Southwest Airlines      |
|        | Los Angeles: International  | >                            |
|        | LAX                         | > UA United Airlines         |
|        |                             | >                            |
|        | Miami: International MIA    | > US US Airways              |
|        |                             | >                            |
|        | Minneapolis-St. Paul:       | > **[Air Carriers            |
|        | International MSP           | > Voluntarily                |
|        |                             | > Reporting]{.underline}**   |
|        | Newark: Liberty             | >                            |
|        | International EWR           | > **[Data to DOT and to CRS  |
|        |                             | > Vendors]{.underline}**     |
|        | New York: JFK International | >                            |
|        | JFK                         | > 9E Pinnacle Airlines (eff. |
|        |                             | > 01/08)                     |
|        | New York: LaGuardia LGA     |                              |
|        |                             | \* Based on the Bureau of    |
|        | Oakland : International OAK | Transportation Statistics'   |
|        |                             | Technical Reporting          |
|        | Orlando: International MCO  | Directive #16, issued        |
|        |                             | October 31, 2007, effective  |
|        | Philadelphia: International | January 1, 2008.             |
|        | PHL                         |                              |
|        |                             |                              |
|        | Phoenix: Sky Harbor         |                              |
|        | International PHX           |                              |
|        |                             |                              |
|        | Portland: International PDX |                              |
|        |                             |                              |
|        | Salt Lake City:             |                              |
|        | International SLC           |                              |
|        |                             |                              |
|        | San Diego: Lindbergh Field  |                              |
|        | SAN                         |                              |
|        |                             |                              |
|        | San Francisco:              |                              |
|        | International SFO           |                              |
|        |                             |                              |
|        | Seattle-Tacoma:             |                              |
|        | International SEA           |                              |
|        |                             |                              |
|        | ST. Louis : Lambert         |                              |
|        | International STL           |                              |
|        |                             |                              |
|        | Tampa: Tampa International  |                              |
|        | TPA                         |                              |
|        |                             |                              |
|        | Washington: Reagan National |                              |
|        | DCA                         |                              |
|        |                             |                              |
|        | Washington: Dulles IAD      |                              |
+--------+-----------------------------+------------------------------+

**[MISHANDLED BAGGAGE]{.underline}**

![](media/image6.wmf){width="1.6965277777777779in"
height="1.2361111111111112in"}

> Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***AUGUST***

***MISHANDLED BAGGAGE REPORTS*** ***FILED BY PASSENGERS***

***U.S. AIRLINES***[^1]

+-----+--------------+----+-------+-------+---+------+-------+------+
|     |              | ** |       |       |   | **AU |       |      |
|     |              | AU |       |       |   | GUST |       |      |
|     |              | GU |       |       |   | 20   |       |      |
|     |              | ST |       |       |   | 07** |       |      |
|     |              | 20 |       |       |   |      |       |      |
|     |              | 08 |       |       |   |      |       |      |
|     |              | ** |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| ### | ###          | *  | **ENP | *     |   | **T  | **ENP | **R  |
| ### | #### AIRLINE | *T | LANED | *REPO |   | OTAL | LANED | EPOR |
| # R |              | OT | PA    | RTS** |   | BAG  | PA    | TS** |
| ANK |              | AL | SSENG |       |   | GAGE | SSENG |      |
|     |              | B  | ERS** | **PER |   | R    | ERS** | *    |
|     |              | AG |       | 1,000 |   | EPOR |       | *PER |
|     |              | GA |       | PA    |   | TS** |       | 1    |
|     |              | GE |       | SSENG |   |      |       | ,000 |
|     |              | R  |       | ERS** |   |      |       | PASS |
|     |              | EP |       |       |   |      |       | ENGE |
|     |              | OR |       |       |   |      |       | RS** |
|     |              | TS |       |       |   |      |       |      |
|     |              | ** |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
|     |              |    |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 1   | HAWAIIAN     | 2  | 73    | **2   |   | 2    | 64    | **3. |
|     | AIRLINES     | ,1 | 4,667 | .89** |   | ,013 | 9,813 | 10** |
|     |              | 21 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 2   | NORTHWEST    | 10 | 3,53  | **2   |   | 22   | 4,04  | **5. |
|     | AIRLINES     | ,3 | 7,194 | .92** |   | ,215 | 4,761 | 49** |
|     |              | 18 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 3   | AIRTRAN      | 7  | 2,48  | **3   |   | 12   | 2,36  | **5. |
|     | AIRWAYS      | ,4 | 8,789 | .01** |   | ,293 | 9,194 | 19** |
|     |              | 82 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 4   | FRONTIER     | 3  | 1,00  | **3   |   | 6    | 1,04  | **5. |
|     | AIRLINES     | ,7 | 0,298 | .79** |   | ,055 | 7,987 | 78** |
|     |              | 89 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 5   | US AIRWAYS   | 18 | 4,43  | **4   |   | 46   | 4,84  | **9. |
|     |              | ,1 | 5,179 | .09** |   | ,555 | 4,554 | 61** |
|     |              | 35 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 6   | SOUTHWEST    | 38 | 9,24  | **4   |   | 57   | 9,83  | **5. |
|     | AIRLINES     | ,2 | 9,550 | .13** |   | ,108 | 8,811 | 80** |
|     |              | 03 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 7   | CONTINENTAL  | 13 | 3,31  | **4   |   | 20   | 3,52  | **5. |
|     | AIRLINES     | ,7 | 3,977 | .15** |   | ,544 | 4,111 | 83** |
|     |              | 69 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 8   | ALASKA       | 6  | 1,54  | **4   |   | 13   | 1,63  | **8. |
|     | AIRLINES     | ,6 | 2,477 | .30** |   | ,142 | 9,658 | 02** |
|     |              | 38 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 9   | JETBLUE      | 8  | 2,01  | **4   |   | 16   | 1,99  | **8. |
|     | AIRWAYS      | ,7 | 4,288 | .36** |   | ,138 | 7,310 | 08** |
|     |              | 90 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 10  | AMERICAN     | 34 | 6,67  | **5   |   | 50   | 6,97  | **7. |
|     | AIRLINES     | ,7 | 3,101 | .20** |   | ,762 | 1,832 | 28** |
|     |              | 13 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 11  | DELTA AIR    | 28 | 5,46  | **5   |   | 54   | 5,91  | **9. |
|     | LINES        | ,9 | 3,742 | .30** |   | ,325 | 8,991 | 18** |
|     |              | 82 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 12  | PINNACLE     | 4  | 87    | **5   |   | 9    | 88    | *    |
|     | AIRLINES     | ,9 | 2,448 | .63** |   | ,366 | 0,336 | *10. |
|     |              | 10 |       |       |   |      |       | 64** |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 13  | EXPRESSJET   | 8  | 1,35  | **6   |   | 11   | 1,45  | **7. |
|     | AIRLINES     | ,1 | 5,619 | .02** |   | ,460 | 6,993 | 87** |
|     |              | 60 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 14  | UNITED       | 32 | 5,06  | **6   |   | 29   | 5,41  | **5. |
|     | AIRLINES     | ,8 | 2,719 | .48** |   | ,331 | 1,763 | 42** |
|     |              | 27 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 15  | SKYWEST      | 12 | 1,91  | **6   |   | 20   | 2,08  | *    |
|     | AIRLINES     | ,7 | 1,054 | .68** |   | ,979 | 9,131 | *10. |
|     |              | 74 |       |       |   |      |       | 04** |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 16  | MESA         | 7  | 1,01  | **7   |   | 14   | 1,17  | *    |
|     | AIRLINES     | ,8 | 5,414 | .72** |   | ,649 | 9,185 | *12. |
|     |              | 42 |       |       |   |      |       | 42** |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 17  | AMERICAN     | 12 | 1,43  | **8   |   | 23   | 1,65  | *    |
|     | EAGLE        | ,1 | 8,511 | .44** |   | ,156 | 9,183 | *13. |
|     | AIRLINES     | 48 |       |       |   |      |       | 96** |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 18  | ATLANTIC     | 9  | 1,11  | **8   |   | 14   | 1,09  | *    |
|     | SOUTHEAST    | ,6 | 6,684 | .65** |   | ,974 | 4,975 | *13. |
|     | AIRLINES     | 55 |       |       |   |      |       | 68** |
+-----+--------------+----+-------+-------+---+------+-------+------+
| 19  | COMAIR       | 7  | 75    | **9   |   | 10   | 88    | *    |
|     |              | ,3 | 3,449 | .73** |   | ,701 | 1,384 | *12. |
|     |              | 34 |       |       |   |      |       | 14** |
+-----+--------------+----+-------+-------+---+------+-------+------+
|     |              |    |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+
|     | TOTALS \*\*  | 2  | 53,97 | **4   |   | 435  | 57,49 | **7. |
|     |              | 68 | 9,160 | .98** |   | ,766 | 9,972 | 58** |
|     |              | ,5 |       |       |   |      |       |      |
|     |              | 90 |       |       |   |      |       |      |
+-----+--------------+----+-------+-------+---+------+-------+------+

**For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.

ENPLANED PASSENGERS---For the domestic system only.

**[OVERSALES]{.underline}**

This section furnishes data on the number of passengers who hold
confirmed reservations and are denied boarding (\"bumped\") from a
flight because it is oversold. These figures include only passengers
whose oversold flight departs without them; they do not include
passengers affected by cancelled, delayed or diverted flights.

The report includes U.S. airlines that have at least one percent of
total domestic scheduled-service passenger revenues *and* operate
aircraft with a passenger capacity of 30 or more seats (see footnote on
chart for details). It provides system data for scheduled passenger
service on domestic flights and data on international flight segments
that originate in the United States. Information is displayed for the
latest available quarter and for the year to date, for the current
period and for the same period in the previous year. The data are
reported quarterly to DOT's Bureau of Transportation Statistics (Office
of Airline Information). The reporting requirement is found in 14 CFR
250.10.

These tables give information by carrier on the number of passengers
bumped involuntarily and on the number who voluntarily gave up their
seat on an oversold flight in exchange for compensation. Also shown is
the rate of involuntary denied boardings per 10,000 passengers. This
rate determines the order in which carriers are listed; the airline with
the lowest rate appears first. The number and rate of involuntary denied
boardings include both passengers who received denied boarding
compensation and passengers who did not qualify for compensation because
of one of the exceptions in the oversales rule. There are four
exceptions: 1) passenger accommodated on another flight scheduled to
arrive within one hour of the original flight; 2) passenger fails to
comply with ticketing, check-in or reconfirmation procedures; 3)
aircraft of smaller capacity is substituted; and (4) passenger is denied
boarding due to safety-related weight restrictions on an aircraft with
60 or fewer seats. Totals appear at the end of each table.

The enplanements figures that are used to calculate the involuntary
denied boarding rate do not include \"shuttle\" service on which
reservations are not offered, nor do they include inbound international
service, since the rule does not apply to these flights.

![](media/image7.wmf){width="1.636111111111111in"
height="1.3097222222222222in"}

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***APRIL-JUNE***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^2]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **APRIL - JUNE 2008**                                              **APRIL - JUNE 2007**                             

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***JETBLUE       3                     5             5,637,086     **0.01**         0                     14            5,587,025     **0.03**
         AIRWAYS***                                                                                                                            

  2      ***HAWAIIAN      45                    20            2,153,980     **0.09**         392                   13            1,776,049     **0.07**
         AIRLINES***                                                                                                                           

  3      ***AIRTRAN       6,877                 139           6,533,427     **0.21**         7,978                 109           6,323,023     **0.17**
         AIRWAYS***                                                                                                                            

  4      ***ALASKA        1,995                 183           4,083,082     **0.45**         4,190                 88            4,236,434     **0.21**
         AIRLINES***                                                                                                                           

  5      ***FRONTIER      1,115                 150           2,771,920     **0.54**         1,311                 255           2,921,301     **0.87**
         AIRLINES***                                                                                                                           

  6      ***NORTHWEST     13,229                730           11,690,963    **0.62**         21,782                1,144         12,695,660    **0.90**
         AIRLINES***                                                                                                                           

  7      ***AMERICAN      13,654                1,389         21,673,408    **0.64**         22,536                1,562         22,693,023    **0.69**
         AIRLINES***                                                                                                                           

  8      ***SOUTHWEST     17,578                2,363         27,550,957    **0.86**         22,489                2,922         26,889,424    **1.09**
         AIRLINES***                                                                                                                           

  9      ***UNITED        29,157                1,535         15,576,992    **0.99**         33,633                1,681         16,768,255    **1.00**
         AIRLINES***                                                                                                                           

  10     ***CONTINENTAL   10,245                1,420         10,819,897    **1.31**         11,406                1,931         11,251,647    **1.72**
         AIRLINES***                                                                                                                           

  11     ***SKYWEST       10,029                490           3,645,605     **1.34**         5,706                 319           2,048,736     **1.56**
         AIRLINES***                                                                                                                           

  12     ***DELTA AIR     15,169                2,370         16,734,131    **1.42**         26,821                5,585         17,500,812    **3.19**
         LINES***                                                                                                                              

  13     ***MESA          6,099                 417           2,780,662     **1.50**         5,008                 174           1,903,808     **0.91**
         AIRLINES***                                                                                                                           

  14     ***US AIRWAYS*** 21,367                2,042         13,205,783    **1.55**         24,594                1,782         14,728,126    **1.21**

  15     ***EXPRESSJET    2,966                 332           1,905,479     **1.74**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  16     ***AMERICAN      345                   164           552,779       **2.97**         331                   95            655,729       **1.45**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  17     ***ATLANTIC      5,014                 741           2,234,774     **3.32**         2,963                 556           1,167,577     **4.76**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

  18     ***PINNACLE      306                   76            228,366       **3.33**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  19     ***COMAIR***     3,056                 483           1,364,690     **3.54**         1,433                 159           396,381       **4.01**

                                                                                                                                               

         ***TOTALS***     158,249               15,049        151,143,981   **1.00**         192,573               18,389        149,543,010   **1.23**
         \*\*                                                                                                                                  
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY - JUNE***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^3]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **JANUARY - JUNE                                                   **JANUARY - JUNE                                  
                          2008**                                                             2007**                                            

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***JETBLUE       26                    14            11,155,184    **0.01**         0                     33            10,677,840    **0.03**
         AIRWAYS***                                                                                                                            

  2      ***HAWAIIAN      198                   36            3,886,976     **0.09**         800                   98            3,450,865     **0.28**
         AIRLINES***                                                                                                                           

  3      ***AIRTRAN       16,102                341           12,251,746    **0.28**         14,462                216           11,403,131    **0.19**
         AIRWAYS***                                                                                                                            

  4      ***ALASKA        4,480                 480           7,702,793     **0.62**         7,447                 435           7,638,020     **0.57**
         AIRLINES***                                                                                                                           

  5      ***AMERICAN      35,546                3,371         41,905,037    **0.80**         44,669                3,775         43,543,819    **0.87**
         AIRLINES***                                                                                                                           

  6      ***NORTHWEST     29,084                1,963         22,404,805    **0.88**         41,297                2,568         24,082,246    **1.07**
         AIRLINES***                                                                                                                           

  7      ***FRONTIER      2,262                 483           5,279,911     **0.91**         2,406                 609           5,135,819     **1.19**
         AIRLINES***                                                                                                                           

  8      ***UNITED        42,707                2,774         29,423,158    **0.94**         51,150                2,285         31,781,817    **0.72**
         AIRLINES***                                                                                                                           

  9      ***SOUTHWEST     43,009                6,519         52,259,497    **1.25**         41,711                5,796         49,792,446    **1.16**
         AIRLINES***                                                                                                                           

  10     ***MESA          11,578                606           4,364,830     **1.39**         8,366                 525           3,716,876     **1.41**
         AIRLINES***                                                                                                                           

  11     ***CONTINENTAL   20,702                3,006         20,895,198    **1.44**         19,982                3,856         21,229,298    **1.82**
         AIRLINES***                                                                                                                           

  12     ***SKYWEST       13,039                861           5,479,848     **1.57**         11,136                815           3,863,170     **2.11**
         AIRLINES***                                                                                                                           

  13     ***DELTA AIR     30,627                5,206         32,456,741    **1.60**         54,195                11,101        33,405,147    **3.32**
         LINES***                                                                                                                              

  14     ***US AIRWAYS*** 47,520                4,602         25,961,761    **1.77**         43,942                3,964         27,722,223    **1.43**

  15     ***AMERICAN      690                   318           1,105,558     **2.88**         650                   162           1,216,873     **1.33**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  16     ***PINNACLE      455                   121           323,839       **3.74**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  17     ***COMAIR***     4,482                 728           1,911,391     **3.81**         3,278                 312           857,829       **3.64**

  18     ***ATLANTIC      7,821                 1,293         3,292,545     **3.93**         5,771                 1,083         2,137,893     **5.07**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

  \*     ***EXPRESSJET    \*                    \*            \*            **\***           \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS***     310,328               32,332        282,060,818   **1.16**         351,262               37,633        281,655,312   **1.34**
         \*\*                                                                                                                                  
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

**[CONSUMER COMPLAINTS]{.underline}**

This section summarizes aviation consumer complaints filed with the
Department in writing, by telephone, via e-mail, or in person. DOT has
not determined the validity of the complaints. The report does not
include safety complaints (which are handled by the Federal Aviation
Administration) or security complaints (which are handled by the
Transportation Security Administration). An explanation of each section
of the report appears below:

**Summary** - Table 1 gives the total number of complaints, and also
breaks down complaints by industry groups (U.S. airlines, tour
operators, etc.). As with most other sections of the report, figures for
the current month are compared to the same month in the previous year.

**Complaint Categories** - Table 2 ranks the categories of complaints
(baggage, refunds, etc.). A detailed explanation of each category
appears at the end of the report.

**U.S. Airlines** - Table 3 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by
complaint category.

**Incident Date** - Table 4 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by the
percentage of complaints where the incident occurred in the most recent
month versus previous periods (Incident Date data is not included in YTD
section).

**Companies Other Than U.S. Airlines** - Table 5 (Table 4 in YTD
reports) provides the same information as above for foreign airlines,
and for tour operators, travel agents, etc.

**Airline Rankings** - Table 6 (Table 5 in YTD reports) ranks the
largest U.S. airlines (those that each account for one percent of total
domestic scheduled-service passenger revenues, plus any other carrier
that voluntarily reports flight delay and mishandled baggage data to
DOT) according to the rate of complaints per 100,000 passengers. This
ranking takes into account airline size when identifying the carriers
against whom the most complaints have been filed.

Table 1

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

SUMMARY

  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------
                  **AUGUST                                            **AUGUST                              
                  2008**                                              2007**                                

                  COMPLAINTS   OPINIONS   COMPLIMENTS   INFO          COMPLAINTS   OPINIONS   COMPLIMENTS   INFO
                                                        REQUESTS                                            REQUESTS

                                                                                                            

  U.S. AIRLINES   873          69         0             112           1,382        73         6             236

  FOREIGN         120          1          0             8             232          1          0             19
  AIRLINES                                                                                                  

  TRAVEL AGENTS   9            1          0             1             23           0          0             3

  TOUR OPERATORS  1            1          0             0             1            0          0             2

  MISCELLANEOUS   3            11         0             7             1            0          0             0

  INDUSTRY TOTALS 1,006        83         0             128           1,639        74         6             260
  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------

Table 2

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^4]

  ------------------- --------- ---------------- -------------- -- --------- ---------------- --------------
                      AUGUST                                       AUGUST                     
                      2008                                         2007                       

                                                                                              

  COMPLAINT CATEGORY  RANKING   COMPLAINTS\*\*   SUB-CATEGORY      RANKING   COMPLAINTS\*\*   SUB-CATEGORY

                                                                                              

  FLIGHT PROBLEMS     1         358                                1         599              

  CANCELLATIONS                                  148                                          264

  DELAYS                                         110                                          169

  MISCONNECTIONS                                 57                                           87

                                                                                              

  BAGGAGE             2         174                                2         381              

                                                                                              

  CUSTOMER SERVICE    3         134                                4         153              

                                                                                              

  RES/TKTG/BOARDING   4         118                                3         176              

                                                                                              

  FARES               5         52                                 8         52               

                                                                                              

  REFUNDS             6         43                                 5         118              

                                                                                              

  DISABILITY          7         41                                 6         61               

                                                                                              

  OVERSALES           8         37                                 7         59               

                                                                                              

  OTHER               9         29                                 9         26               

  FREQUENT FLYER                                 18                                           24

                                                                                              

  DISCRIMINATION      10        17                                 10        10               

                                                                                              

  ADVERTISING         11        3                                  12        2                

                                                                                              

  ANIMALS             12        0                                  11        2                

                                                                                              

  COMPLAINT TOTAL               1,006                                        1,639            
  ------------------- --------- ---------------- -------------- -- --------- ---------------- --------------

Table 3

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY COMPLAINT CATEGORY[^5]

AUGUST 2008

<table style="width:100%;">
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIRTRAN AIRWAYS</td>
<td>12</td>
<td>2</td>
<td>4</td>
<td>4</td>
<td>0</td>
<td>4</td>
<td>4</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>33</td>
</tr>
<tr class="even">
<td>ALASKA AIRLINES</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>43</td>
<td>2</td>
<td>7</td>
<td>2</td>
<td>2</td>
<td>29</td>
<td>9</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>6</td>
<td>103</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>12</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>19</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>11</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>14</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>11</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>16</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>18</td>
<td>1</td>
<td>9</td>
<td>2</td>
<td>1</td>
<td>6</td>
<td>3</td>
<td>3</td>
<td>0</td>
<td>4</td>
<td>0</td>
<td>2</td>
<td>49</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>35</td>
<td>7</td>
<td>21</td>
<td>6</td>
<td>5</td>
<td>16</td>
<td>15</td>
<td>6</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>4</td>
<td>116</td>
</tr>
<tr class="odd">
<td>EXPRESSJET AIRLINES</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="even">
<td>FREEDOM AIRLNES</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>4</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>8</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>3</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>13</td>
</tr>
<tr class="odd">
<td>JETBLUE AIRWAYS</td>
<td>31</td>
<td>1</td>
<td>4</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>46</td>
</tr>
<tr class="even">
<td>MESA AIRLINES</td>
<td>6</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>9</td>
</tr>
<tr class="odd">
<td>MIDWEST AIRLINES</td>
<td>6</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
</tr>
<tr class="even">
<td>NORTHWEST AIRLINES</td>
<td>6</td>
<td>1</td>
<td>2</td>
<td>4</td>
<td>4</td>
<td>6</td>
<td>8</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>32</td>
</tr>
<tr class="odd">
<td>PINNACLE AIRLINES</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>REPUBLIC AIRWAYS</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>5</td>
<td>9</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>20</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>18</td>
<td>3</td>
<td>7</td>
<td>5</td>
<td>4</td>
<td>16</td>
<td>13</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>68</td>
</tr>
<tr class="even">
<td>UNITED AIRLINES</td>
<td>35</td>
<td>2</td>
<td>10</td>
<td>5</td>
<td>3</td>
<td>23</td>
<td>21</td>
<td>5</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>4</td>
<td>109</td>
</tr>
<tr class="odd">
<td>US AIRWAYS</td>
<td>47</td>
<td>6</td>
<td>18</td>
<td>11</td>
<td>4</td>
<td>9</td>
<td>17</td>
<td>4</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>120</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>22</td>
<td>4</td>
<td>3</td>
<td>3</td>
<td>3</td>
<td>5</td>
<td>5</td>
<td>4</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>53</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL AUGUST 2008</td>
<td>334</td>
<td>31</td>
<td>95</td>
<td>49</td>
<td>32</td>
<td>137</td>
<td>119</td>
<td>32</td>
<td>3</td>
<td>16</td>
<td>0</td>
<td>25</td>
<td>873</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>38.3</td>
<td>3.6</td>
<td>10.9</td>
<td>5.6</td>
<td>3.7</td>
<td>15.7</td>
<td>13.6</td>
<td>3.7</td>
<td>0.3</td>
<td>1.8</td>
<td>0</td>
<td>2.9</td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>TOTAL AUGUST 2007</td>
<td>559</td>
<td>44</td>
<td>136</td>
<td>44</td>
<td>87</td>
<td>280</td>
<td>140</td>
<td>57</td>
<td>2</td>
<td>7</td>
<td>2</td>
<td>24</td>
<td>1,382</td>
</tr>
<tr class="even">
<td>% OF TOTAL COMPLAINTS</td>
<td>40.4</td>
<td>3.2</td>
<td>9.8</td>
<td>3.2</td>
<td>6.3</td>
<td>20.3</td>
<td>10.1</td>
<td>4.1</td>
<td>0.1</td>
<td>0.5</td>
<td>0.1</td>
<td>1.7</td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup><a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 4

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY INCIDENT DATE

AUGUST 2008

<table>
<colgroup>
<col style="width: 27%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 7%" />
<col style="width: 8%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></p>
<p>ALPHABETICAL</p></td>
<td><p>COMPS RECD</p>
<p>IN</p>
<p>AUG</p></td>
<td><p>INCI-DENTS IN</p>
<p>AUG</p></td>
<td>PERCENT</td>
<td></td>
<td><p>INCI-DENTS IN</p>
<p>JULY</p></td>
<td>PERCENT</td>
<td></td>
<td>INCI-DENTS IN ALL PRIOR MONTHS</td>
<td>PERCENT</td>
<td></td>
<td>UN-KNOWN INCI-DENT DATE</td>
<td>PERCENT</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIRTRAN AIRWAYS</td>
<td>33</td>
<td>14</td>
<td>42.4</td>
<td></td>
<td>11</td>
<td>33.3</td>
<td></td>
<td>4</td>
<td>12.1</td>
<td></td>
<td>4</td>
<td>12.1</td>
</tr>
<tr class="even">
<td>ALASKA AIRLINES</td>
<td>5</td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>103</td>
<td>45</td>
<td>43.7</td>
<td></td>
<td>24</td>
<td>23.3</td>
<td></td>
<td>21</td>
<td>20.4</td>
<td></td>
<td>13</td>
<td>12.6</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>19</td>
<td>5</td>
<td>26.3</td>
<td></td>
<td>8</td>
<td>42.1</td>
<td></td>
<td>3</td>
<td>15.8</td>
<td></td>
<td>3</td>
<td>15.8</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>14</td>
<td>6</td>
<td>42.9</td>
<td></td>
<td>7</td>
<td>50.0</td>
<td></td>
<td>1</td>
<td>7.1</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>16</td>
<td>10</td>
<td>62.5</td>
<td></td>
<td>4</td>
<td>25.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>2</td>
<td>12.5</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>49</td>
<td>18</td>
<td>36.7</td>
<td></td>
<td>14</td>
<td>28.6</td>
<td></td>
<td>14</td>
<td>28.6</td>
<td></td>
<td>3</td>
<td>6.1</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>116</td>
<td>40</td>
<td>34.5</td>
<td></td>
<td>29</td>
<td>25.0</td>
<td></td>
<td>36</td>
<td>31.0</td>
<td></td>
<td>11</td>
<td>9.5</td>
</tr>
<tr class="odd">
<td>EXPRESSJET AIRLINES</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>FREEDOM AIRLNES</td>
<td>5</td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>8</td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>13</td>
<td>1</td>
<td>7.7</td>
<td></td>
<td>3</td>
<td>23.1</td>
<td></td>
<td>6</td>
<td>46.2</td>
<td></td>
<td>3</td>
<td>23.1</td>
</tr>
<tr class="odd">
<td>JETBLUE AIRWAYS</td>
<td>46</td>
<td>22</td>
<td>47.8</td>
<td></td>
<td>14</td>
<td>30.4</td>
<td></td>
<td>5</td>
<td>10.9</td>
<td></td>
<td>5</td>
<td>10.9</td>
</tr>
<tr class="even">
<td>MESA AIRLINES</td>
<td>9</td>
<td>4</td>
<td>44.4</td>
<td></td>
<td>2</td>
<td>22.2</td>
<td></td>
<td>1</td>
<td>11.1</td>
<td></td>
<td>2</td>
<td>22.2</td>
</tr>
<tr class="odd">
<td>MIDWEST AIRLINES</td>
<td>11</td>
<td>1</td>
<td>9.1</td>
<td></td>
<td>3</td>
<td>27.3</td>
<td></td>
<td>5</td>
<td>45.5</td>
<td></td>
<td>2</td>
<td>18.2</td>
</tr>
<tr class="even">
<td>NORTHWEST AIRLINES</td>
<td>32</td>
<td>17</td>
<td>53.1</td>
<td></td>
<td>5</td>
<td>15.6</td>
<td></td>
<td>7</td>
<td>21.9</td>
<td></td>
<td>3</td>
<td>9.4</td>
</tr>
<tr class="odd">
<td>PINNACLE AIRLINES</td>
<td>5</td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>REPUBLIC AIRWAYS</td>
<td>5</td>
<td>4</td>
<td>80.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>8</td>
<td>4</td>
<td>50.0</td>
<td></td>
<td>4</td>
<td>50.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>20</td>
<td>9</td>
<td>45.0</td>
<td></td>
<td>5</td>
<td>25.0</td>
<td></td>
<td>5</td>
<td>25.0</td>
<td></td>
<td>1</td>
<td>5.0</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>68</td>
<td>25</td>
<td>36.8</td>
<td></td>
<td>17</td>
<td>25.0</td>
<td></td>
<td>14</td>
<td>20.6</td>
<td></td>
<td>12</td>
<td>17.6</td>
</tr>
<tr class="even">
<td>UNITED AIRLINES</td>
<td>109</td>
<td>60</td>
<td>55.0</td>
<td></td>
<td>18</td>
<td>16.5</td>
<td></td>
<td>24</td>
<td>22.0</td>
<td></td>
<td>7</td>
<td>6.4</td>
</tr>
<tr class="odd">
<td>US AIRWAYS</td>
<td>120</td>
<td>54</td>
<td>45.0</td>
<td></td>
<td>27</td>
<td>22.5</td>
<td></td>
<td>29</td>
<td>24.2</td>
<td></td>
<td>10</td>
<td>8.3</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>53</td>
<td>26</td>
<td>49.1</td>
<td></td>
<td>7</td>
<td>13.2</td>
<td></td>
<td>12</td>
<td>22.6</td>
<td></td>
<td>8</td>
<td>15.1</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>TOTALS</strong></td>
<td>873</td>
<td>376</td>
<td>43.1</td>
<td></td>
<td>212</td>
<td>24.3</td>
<td></td>
<td>195</td>
<td>22.3</td>
<td></td>
<td>90</td>
<td>10.3</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>PREVIOUS YEAR'S TOTALS</strong></td>
<td>1,382</td>
<td>454</td>
<td>32.9</td>
<td></td>
<td>369</td>
<td>26.7</td>
<td></td>
<td>301</td>
<td>21.8</td>
<td></td>
<td>258</td>
<td>18.7</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup>AIRLINES ARE LISTED INDIVIDUALLY IF DOT
RECEIVED FIVE (5) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING
PERIOD. COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS
THAN THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES.’<a href="#fnref1"
class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 5

AIR TRAVEL CONSUMER REPORT

COMPANIES OTHER THAN U.S. AIRLINES[^6]

BY COMPLAINT CATEGORY[^7]^\*^

AUGUST 2008

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
                                    FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DISAB-ILITY   ADVERT-ISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
                                    PROBLEMS                                                                SERVICE                                                                     

                                                                                                                                                                                        

  **[FOREIGN                                                                                                                                                                            
  AIRLINES]{.underline}**                                                                                                                                                               

  AIR FRANCE                        1          0            0                   0       0         4         1          0             0              0                 0         0       6

  AIR JAMAICA                       2          1            0                   0       0         2         0          0             0              0                 0         0       5

  BRITISH AIRWAYS                   0          0            2                   0       2         5         1          0             0              0                 0         1       11

  KLM                               0          0            1                   0       0         2         1          2             0              0                 0         0       6

  LUFTHANSA                         2          0            1                   0       0         3         0          1             0              1                 0         0       8

  OTHER FOREIGN AIRLINES            17         4            15                  2       6         21        10         6             0              0                 0         3       84

  TOTALS                            22         5            19                  2       8         37        13         9             0              1                 0         4       120

                                                                                                                                                                                        

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  OTHER TRAVEL AGENTS               0          1            4                   1       3         0         0          0             0              0                 0         0       9

  TOTALS                            0          1            4                   1       3         0         0          0             0              0                 0         0       9

                                                                                                                                                                                        

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  OTHER TOUR OPERATORS              1          0            0                   0       0         0         0          0             0              0                 0         0       1

  TOTALS                            1          0            0                   0       0         0         0          0             0              0                 0         0       1

                                                                                                                                                                                        

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               1          0            0                   0       0         0         2          0             0              0                 0         0       3

  TOTALS                            1          0            0                   0       0         0         2          0             0              0                 0         0       3

                                                                                                                                                                                        
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 6

AUGUST

CONSUMER COMPLAINTS: RANKINGS/U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 7%" />
<col style="width: 15%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 13%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 11%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>AUGUST 2008</strong></td>
<td></td>
<td colspan="3"><strong>AUGUST 2007</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-1">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-2"></h1></td>
<td><h1 id="section-3"></h1></td>
<td><h1 id="systemwide">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000">PER 100,000</h1></td>
<td></td>
<td><h1 id="section-4"></h1></td>
<td><h1 id="systemwide-1">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-1">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-1">RANK</h1></td>
<td colspan="2"><h1 id="airline-1">AIRLINE</h1></td>
<td><h1 id="complaints-2">COMPLAINTS</h1></td>
<td><h1 id="enplanements">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-1">ENPLANEMENTS</h1></td>
<td></td>
<td><h1 id="complaints-3">COMPLAINTS</h1></td>
<td><h1 id="enplanements-2">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-3">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>20</td>
<td>8,979,791</td>
<td><strong>0.22</strong></td>
<td></td>
<td>39</td>
<td>9,610,516</td>
<td><strong>0.41</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>5</td>
<td>1,619,403</td>
<td><strong>0.31</strong></td>
<td></td>
<td>21</td>
<td>1,751,713</td>
<td><strong>1.20</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>EXPRESSJET AIRLINES</strong></em></td>
<td>6</td>
<td>1,475,842</td>
<td><strong>0.41</strong></td>
<td></td>
<td>13</td>
<td>1,628,384</td>
<td><strong>0.80</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>SKYWEST AIRLINES</strong></em></td>
<td>8</td>
<td>1,884,760</td>
<td><strong>0.42</strong></td>
<td></td>
<td>21</td>
<td>2,071,353</td>
<td><strong>1.01</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>PINNACLE AIRLINES</strong></em></td>
<td>5</td>
<td>882,823</td>
<td><strong>0.57</strong></td>
<td></td>
<td>7</td>
<td>901,676</td>
<td><strong>0.78</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>32</td>
<td>4,391,405</td>
<td><strong>0.73</strong></td>
<td></td>
<td>121</td>
<td>4,857,209</td>
<td><strong>2.49</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>FRONTIER AIRLINES</strong></em></td>
<td>8</td>
<td>1,018,245</td>
<td><strong>0.79</strong></td>
<td></td>
<td>7</td>
<td>1,020,234</td>
<td><strong>0.69</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>MESA AIRLINES</strong></em></td>
<td>9</td>
<td>980,811</td>
<td><strong>0.92</strong></td>
<td></td>
<td>8</td>
<td>1,149,744</td>
<td><strong>0.70</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>49</td>
<td>4,483,734</td>
<td><strong>1.09</strong></td>
<td></td>
<td>73</td>
<td>4,564,540</td>
<td><strong>1.60</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>103</td>
<td>8,439,285</td>
<td><strong>1.22</strong></td>
<td></td>
<td>170</td>
<td>8,811,129</td>
<td><strong>1.93</strong></td>
</tr>
<tr class="even">
<td>11</td>
<td colspan="2"><em><strong>ATLANTIC SOUTHEAST
AIRLINES</strong></em></td>
<td>14</td>
<td>1,139,586</td>
<td><strong>1.23</strong></td>
<td></td>
<td>15</td>
<td>1,124,905</td>
<td><strong>1.33</strong></td>
</tr>
<tr class="odd">
<td>12</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>19</td>
<td>1,463,663</td>
<td><strong>1.30</strong></td>
<td></td>
<td>26</td>
<td>1,682,309</td>
<td><strong>1.55</strong></td>
</tr>
<tr class="even">
<td>13</td>
<td colspan="2"><em><strong>AIRTRAN AIRWAYS</strong></em></td>
<td>33</td>
<td>2,410,809</td>
<td><strong>1.37</strong></td>
<td></td>
<td>38</td>
<td>2,303,351</td>
<td><strong>1.65</strong></td>
</tr>
<tr class="odd">
<td>14</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>116</td>
<td>6,486,363</td>
<td><strong>1.79</strong></td>
<td></td>
<td>163</td>
<td>6,792,585</td>
<td><strong>2.40</strong></td>
</tr>
<tr class="even">
<td>15</td>
<td colspan="2"><em><strong>HAWAIIAN AIRLINES</strong></em></td>
<td>13</td>
<td>725,272</td>
<td><strong>1.79</strong></td>
<td></td>
<td>3</td>
<td>644,187</td>
<td><strong>0.47</strong></td>
</tr>
<tr class="odd">
<td>16</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>109</td>
<td>5,923,618</td>
<td><strong>1.84</strong></td>
<td></td>
<td>181</td>
<td>6,261,564</td>
<td><strong>2.89</strong></td>
</tr>
<tr class="even">
<td>17</td>
<td colspan="2"><em><strong>COMAIR</strong></em></td>
<td>16</td>
<td>774,013</td>
<td><strong>2.07</strong></td>
<td></td>
<td>18</td>
<td>902,967</td>
<td><strong>1.99</strong></td>
</tr>
<tr class="odd">
<td>18</td>
<td colspan="2"><em><strong>JETBLUE AIRWAYS</strong></em></td>
<td>46</td>
<td>2,100,767</td>
<td><strong>2.19</strong></td>
<td></td>
<td>12</td>
<td>2,025,136</td>
<td><strong>0.59</strong></td>
</tr>
<tr class="even">
<td>19</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em></td>
<td>120</td>
<td>4,900,762</td>
<td><strong>2.45</strong></td>
<td></td>
<td>233</td>
<td>5,276,481</td>
<td><strong>4.42</strong></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><strong>TOTAL</strong> **</td>
<td><strong>731</strong></td>
<td><strong>60,080,952</strong></td>
<td><strong>1.22</strong></td>
<td></td>
<td><strong>1,169</strong></td>
<td><strong>63,379,983</strong></td>
<td><strong>1.84</strong></td>
</tr>
</tbody>
</table>

**Note: For simplicity, statistics are displayed to two decimal places.
Actual ranking order is based on our computer carrying out the number of
decimal places to nine.**

> \* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, as determined by DOT's Bureau of
> Transportation Statistics, plus other carriers that report flight
> delay and mishandled baggage data voluntarily (Pinnacle). The carriers
> that are ranked in this table are the same carriers that are ranked in
> the "Flight Delays" and "Mishandled Baggage" sections of this report.
>
> \*\* Aloha Airlines was ranked in this section every month during
> 2007, and for the months of January and February 2008. The carrier's
> ranking in this table ceased effective with the May 2008-issued report
> as a result of its cessation of all flight operations on March 31,
> 2008. Totals for August 2007 reflect the deletion of Aloha's data for
> that month.

***COMPLAINT CATEGORIES***

**Flight Problems:** Cancellations, delays, or any other deviations from
schedule, whether planned or unplanned.

**Oversales:** All bumping problems, whether or not the airline complied
with DOT oversales regulations.

**Reservations, Ticketing, Boarding:** Airline or travel agent mistakes
made in reservations and ticketing; problems in making reservations and
obtaining tickets due to busy telephone lines or waiting in line, or
delays in mailing tickets; problems boarding the aircraft (except
oversales).

**Fares:** Incorrect or incomplete information about fares, discount
fare conditions and availability, overcharges, fare increases and level
of fares in general.

**Refunds:** Problems in obtaining refunds for unused or lost tickets,
fare adjustments, or bankruptcies.

**Baggage:** Claims for lost, damaged or delayed baggage, charges for
excess baggage, carry-on problems, and difficulties with airline claims
procedures.

**Customer Service:** Rude or unhelpful employees, inadequate meals or
cabin service, treatment of delayed passengers.

**Disability:** Civil rights complaints by air travelers with
disabilities.

**Advertising:** Advertising that is unfair, misleading or offensive to
consumers.

**Discrimination:** Civil rights complaints by air travelers (other than
disability); for example, complaints based on race, national origin,
religion, etc.

**Animals:** Loss, injury or death of an animal during air transport
provided by an air carrier.

**Other:** Frequent flyer, smoking, tours credit, cargo problems,
security, airport facilities, claims for bodily injury, and others not
classified above.

> ![](media/image8.wmf){width="2.0701388888888888in" height="0.7in"}

<table>
<colgroup>
<col style="width: 15%" />
<col style="width: 1%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 9%" />
<col style="width: 0%" />
<col style="width: 10%" />
<col style="width: 3%" />
<col style="width: 8%" />
<col style="width: 3%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="13"><p><strong>Customer Service Reports to the Department
of Homeland Security for the Month of August 2008</strong></p>
<p><strong>as provided by the Transportation Security Administration
<sup>a</sup></strong></p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="13"><p>The Transportation Security Administration screened
approximately 62 million airline passengers and their 55.8 million
checked bags during August as part of its efforts to secure the
homeland. Since its formation, the TSA has maintained a strong focus on
customer service and it encourages passengers to contact it to provide
feedback. The TSA began collecting customer service data voluntarily in
order to improve security operations. TSA values all input and
encourages passengers to contact it if they believe that the level of
service provided does not meet their expectations. Below is a summary of
contacts with TSA either by e-mail, phone, or written correspondence for
the month of August.</p>
<p><strong>Note:</strong> Comparing the numbers below with the number of
passenger complaints about airlines (found in this report) is not
appropriate. TSA data represent the entire universe of feedback provided
to the TSA Contact Center, which is easily accessible to the traveling
public. By contrast, complaints about airlines tabulated in this report
represent a more limited group, namely, those who take the extra step of
contacting the Department of Transportation to complain about an
airline. Airlines themselves receive thousands of complaints and
inquiries directly from passengers that are not recorded in this
report.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="3">Courtesy <sup>c</sup></td>
<td colspan="3">Screening Procedures</td>
<td colspan="4">Processing Time</td>
<td colspan="3">Personal Property</td>
</tr>
<tr class="even">
<td># of Complaints</td>
<td colspan="2">% of Flying Public<sup>c</sup></td>
<td># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td>% of Flying Public</td>
</tr>
<tr class="odd">
<td>296</td>
<td colspan="2">.0005</td>
<td>75</td>
<td colspan="2">.0001</td>
<td colspan="2">50</td>
<td colspan="2">.00008</td>
<td colspan="2">540</td>
<td>.0009</td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="13">In addition, TSA also processes damage claims
concerning loss or damage to passenger property. Claims allegedly
resulting from an incident that occurred at a passenger screening
checkpoint are handled exclusively by TSA. While in most cases TSA
screeners handle checked baggage for a very small amount of time
relative to the airline personnel, liability is no longer clearly
exclusive to the airlines. Consequently, the data for checked baggage
claims below includes claims for which TSA and/or the airlines may be
liable.</td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="5">Number of Damage Claims Received</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2">Checkpoint (TSA)</td>
<td>% of Total Passengers Screened</td>
<td>Checked Baggage (TSA and/or Airline)</td>
<td>% of Total Checked Bags Screened</td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2">264</td>
<td>.0004</td>
<td>1031</td>
<td>.002</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="13"><strong>NOTES</strong></td>
</tr>
<tr class="odd">
<td colspan="13"><sup>a</sup> Under Section 421(a) of Vision
100--Century of Aviation Reauthorization Act, Public Law 108-176
(December 12, 2003), 49 U.S.C. 329(e), the Department of Homeland
Security (DHS), through its Transportation Security Administration
(TSA), has provided this customer service report on passenger and
baggage screening complaints and incidents to the Department of
Transportation.</td>
</tr>
<tr class="even">
<td colspan="13"><sup>b</sup> The TSA Contact Center can be reached via
e-mail, TSA-ContactCenter@dhs.gov, or phone, 1-866-289-9673. Contact
Center representatives are available 24 hours a day.</td>
</tr>
<tr class="odd">
<td colspan="13"><p><sup>c</sup> The percentage is based on the number
of reports divided by the number of passengers or number of bags
screened by TSA in the month of August.</p>
<p>As of October 2007, TSA now calculates the number of checked bags
screened. In the past, TSA used data provided by the Air Transport
Association to calculate number of checked bags screened.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
</tbody>
</table>

**August 2008 Airline Reports to DOT of Incidents Involving the**

**Loss, Injury or Death of Animals During Air Transportation**

[Section
710](http://airconsumer.ost.dot.gov/reports/2005/july/AIR-21excerpt.doc)
of the Wendell H. Ford Aviation Investment and Reform Act for the 21^st^
Century ("AIR-21"; P.L. 106-81) requires U.S. airlines that perform
scheduled passenger transportation to file reports with the Department
concerning incidents involving the loss, injury or death of animals
during air transportation. This requirement was implemented through the
issuance of 14 CFR 234.13 ([70 FR
7392](http://airconsumer.ost.dot.gov/reports/2005/july/DOTrule.pdf)) as
supplemented by a Reporting Directive published at [70 FR
9217](http://airconsumer.ost.dot.gov/reports/2005/july/ReportingDirective.pdf).

An airline is required to submit a report for any month in which it
experienced a loss, injury or death of a pet during air transportation.
DOT publishes these reports monthly and also forwards the reports to the
U.S. Department of Agriculture, which enforces the Animal Welfare Act.
The copies of the reports that appear here are redacted to remove
identifying information about individuals, including the owner of the
pet.

A statistical summary of the reports appears in the table below. To see
the actual (redacted) reports filed by these airlines, click the
airline's name in the web version of the report (see
http://airconsumer.ost.dot.gov/reports/index.htm).

  ------------------------------------------------------------------------------------ ----------------- ----------------- -----------------
  **Carrier**                                                                          **Death**         **Injury**        **Loss**

  [Alaska](http://airconsumer.ost.dot.gov/reports/2008/October/AS-reda.doc)            1                                   

  [Continental](http://airconsumer.ost.dot.gov/reports/2008/October/CO-redacted.doc)   2                                   

  [Northwest](http://airconsumer.ost.dot.gov/reports/2008/October/NW-Redacted.doc)                       1                 

  ***Total***                                                                          **3**             **1**             **0**
  ------------------------------------------------------------------------------------ ----------------- ----------------- -----------------

In addition to the information reported above for incidents that
occurred during the month of August, on September 4 American Airlines
reported an incident that occurred on February 27, 2008, which American
did not report at the time. That incident concerned a [deceased
dog](http://airconsumer.ost.dot.gov/reports/2008/October/AA-redacted.doc).
This incident is not included in the statistics for August incidents
reported above.

[^1]: ^\*^ All U.S. airlines with at least one percent of total domestic
    scheduled-service passenger revenues, as determined by DOT's Bureau
    of Transportation Statistics, plus other carriers that report flight
    delay data voluntarily (Pinnacle). The carriers that are ranked in
    this table are the same carriers that are ranked in the "Flight
    Delays" and "Consumer Complaints" sections of this report.

    \*\* Aloha Airlines was ranked in this section every month during
    2007, and for the months of January and February 2008. The carrier's
    ranking in this table ceased effective with the May 2008-issued
    report as a result of its cessation of all flight operations on
    March 31, 2008. Totals for August 2007 reflect the deletion of
    Aloha's data for that month.

[^2]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of 30 seats or more (prior to the 2^nd^ quarter
    2008, the reporting threshold was for aircraft with more than 60
    seats). The carriers that are ranked in this table are the same
    carriers that are ranked in the "Flight Delays," "Mishandled
    Baggage," and "Consumer Complaints" sections of this report.
    Pinnacle Airlines' ranking in this table was effective the 4^th^
    quarter 2007. ExpressJet Airlines' ranking in this table is
    effective with this report.

    \*\* Aloha Airlines ceased all flight operations on March 31, 2008.
    Aloha's ranking in this table ceased effective with the May
    2008-issued report. The carrier was ranked in this table for each of
    the four quarters in 2007. Totals for April-June 2007 reflect the
    deletion of Aloha's data for that quarter.

    .

[^3]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of 30 seats or more (prior to the 2^nd^ quarter
    2008, the reporting threshold was for aircraft with more than 60
    seats). The carriers that are ranked in this table are the same
    carriers that are ranked in the "Flight Delays," "Mishandled
    Baggage," and "Consumer Complaints" sections of this report.
    Pinnacle Airlines' ranking in this table was effective the 4^th^
    quarter 2007. ExpressJet Airlines' ranking in this table is
    effective with this report.

    \*\* Aloha Airlines ceased all flight operations on March 31, 2008.
    Aloha's ranking in this table ceased effective with the May
    2008-issued report. The carrier was ranked in this table for each of
    the four quarters in 2007. Totals for January-June 2007 reflect the
    deletion of Aloha's data for that six-month period.

[^4]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES IS
    ATTACHED.

    \*\* INCLUDES FIGURES FOR SUB-CATEGORIES.

[^5]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

    \*\* AIRLINES ARE LISTED INDIVIDUALY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER 'OTHER U.S. AIRLINES.'

[^6]: ^\*^ COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER \'OTHER FOREIGN AIRLINES,\' \'OTHER TOUR OPERATORS,\'
    ETC.

    \*\* A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS THIS
    SECTION.

[^7]: ^\*^